NCO Financial Systems
Industry: Company
DescriptionHeadquarters: Horsham, Pennsylvania, United States Founded: 1926 Parent organizations: TRANSWORLD SYSTEMS INC, Subsidiaries: NCO Financial Services Inc,
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NCO Financial Systems Employees
Serta Simmons Bedding, LLC March 2014 - Present
Tech Impact January 2005 - Present
WGroup November 2011 - March 2014
Amgen March 2011 - October 2011
Genmab January 2009 - October 2010
NCO Financial Systems February 2003 - January 2009
SAP January 2005 - December 2008
Broadreach Consulting 2000 - 2003
Ernst & Young LLP 1998 - 2000
PriceWaterhouseCoopers 1996 - 1998
Skills
Executive Management, Business Transformation, IT Transformation, IT Strategy, Strategic Sourcing, Acquisition Integration, SAP, Banking, Life Sciences, Management Consulting, Turnarounds, IT Service Management, Operations Management, Shared Services, Big 4, Vendor Management, Enterprise Services, Governance, Outsourcing, Applications, IT Infrastructure..., VMO, Lifesciences, Turn Around Management, Business Process..., IT Management, Strategic Planning, Change Management, PMO, Program Management, Integration, Strategy, Leadership, Business Process, Management, Business Development, Risk Management, Mergers & Acquisitions, Professional Services, Disaster Recovery, Business Strategy, IT Operations, IT Outsourcing, Training, Information Technology, Analytics, Process Improvement, ERP, Organizational Design, Business Analysis
Education
Kutztown University of Pennsylvania 1983 — 1985
Bachelor of Science, Business Administration & Management
Penn State University 1980 — 1982
Business Administration
Central Atlantic Advanced School of Banking 1989 — 1992
Retail and Commercial Banking
US Army August 2015 - Present
United States Postal Service March 2015 - September 2015
Kmart Corporation September 2014 - April 2015
NCO Financial Systems December 2013 - February 2014
Malone Workforce Solutions October 2013 - December 2013
Walmart October 2010 - March 2011
Academy Sports + Outdoors September 2009 - December 2009
Skills
Cashiering, Customer Service, Retail, Time Management, Retail Sales, Microsoft Word, PowerPoint, Microsoft Office, Loss Prevention, Visual Merchandising, Teamwork, Microsoft Excel, Merchandising, Inventory Management, Fashion, Facebook, Data Entry, Social Media, Social Networking, Sales, POS, Critical Thinking, Customer Satisfaction, Phone Etiquette, Inventory Control, Store Management, Outlook
Education
Herzing University Online 2014 — 2014
Diploma, Medical Office Assistant/Specialist
Faith Academy 2005 — 2009
High School, College/University Preparatory and Advanced High School/Secondary Diploma Program, 3.0
Georgia-Pacific LLC June 2013 - Present
NCO Financial Systems January 2012 - June 2012
Safir language academy May 2009 - October 2010
Safir Language Academy May 2007 - May 2009
Safir Language Academy June 2006 - May 2007
JICA - Japan International Cooperation Agency May 2005 - May 2006
Skills
Team Building, Project Management, Teamwork, Public Relations, Project Planning, Team Leadership, Teaching, Inventory Control, Training, Management, Operational Planning, JDA, SAP, Logistics, Leadership, Supply Chain, Operations Management
Education
Georgia Institute of Technology 2013 — 2015
Bachelor of Science (B.S.), Industrial Engineering
Azad University 2009 — 2010
Master of Arts (M.A.), Teaching to Second Language Learners
Kharazmi University 2003 — 2007
Bachelor of Arts (B.A.), English Literature
Union County Public Schools July 2012 - Present
Wells Fargo August 2010 - June 2012
ITT Technical Institute December 2010 - December 2010
NCO Financial Systems May 2009 - December 2009
Convergys November 2008 - May 2009
Connextions June 2008 - October 2008
RGIS Inventory Specialist September 2007 - May 2008
Skills
Computer Hardware, Windows 7, XP, Active Directory, Troubleshooting, Lotus Notes, Windows, Customer Service, Technical Support, Network Security, Help Desk Support, VMware, Switches, Software Documentation, Hardware, Group Policy, Software Installation, Servers, Operating Systems, Management, Network Administration, Microsoft Exchange, TCP/IP, Laptops, VPN, Printers, BMC Remedy, Computer Repair, Computer Security, Security, Wireless Networking, OS X, Windows XP Pro, Remote Desktop, System Administration, Networking, Routers, Windows Server, DNS, System Deployment, Blackberry Enterprise..., DHCP, Citrix, Windows Vista, A Certified, Blackberry, Cisco Technologies, Windows XP
Education
Strayer University-North Carolina 2012 — 2015
Master of Business Administration (MBA), Information Systems Management
ITT Technical Institute-Charlotte South 2010 — 2012
Information Systems Security
ITT Technical Institute-Charlotte South 2008 — 2010
Computer Networking Systems
iLeads.com Team Lead - Medical Collections DepartmentNCO FINANCIAL SYTEMS...2011 - 2013
NCO Financial Systems 2010 - 2013
NCA Financial 2004 - 2009
Skills
Excellent customer..., Lead Generation, Sales, Marketing, Networking, Customer Service, Time Management, Account Management, Strategic Partnerships, Business Development, Analytics, Sales Management, Strategy, SaaS, Leadership, Email Marketing
Education
Illinois State University 1992 — 2019
Bachelor of Science (B.S.), Business Administration and Management, General
Mt. Carmel High School, Chicago 1980 — 1984
Confidential December 2014 - Present
Thunderbird IM September 2014 - December 2014
MPHC February 2014 - May 2014
Accounting Principals December 2013 - April 2014
AAHP 2014 - 2014
Dignity Health Care September 2013 - December 2013
John C. Lincoln Health Network June 2013 - September 2013
Adreima 2012 - 2013
HIMSS AZ Chapter 2012 - 2013
NCO Financial Systems October 2007 - June 2012
Skills
Medical Billing, Healthcare Reimbursement, Medicare/Medicaid..., Patient Advocacy, Appeals, Grievances, Medicare, Medicaid, HIPAA, ICD-9, Revenue Cycle Management, Revenue Cycle, Hospitals, Accounts Receivable, Healthcare, Healthcare Management, Healthcare Consulting, EMR, Healthcare Information..., EHR
Education
Phoenix College 2010 — 2013
Associate of Science (AS), Health Information Management
Gateway Community College 2004 — 2005
Qvc Chesapeake August 2015 - Present
Xerox Chesapeake va August 2015 - August 2015
NCO Financial Systems December 2012 - March 2015
Epsilon Systems Solutions, Inc. October 2010 - November 2012
NCO Group January 2010 - October 2010
Skills
Technical Support, Maintenance, Critical Thinking, Computer Hardware, Troubleshooting, System Administration, Microsoft Office, Typing, Print, Microsoft Word, Direct Mail, Email, Administrative..., Software Documentation, Windows 7, Outlook, Windows, Office Administration, Spreadsheets, Administration, Data Entry, Teamwork, PowerPoint, Microsoft Excel, Training, Team Leadership, Telephone Skills, Access, Visio, Call Centers, Windows XP, SharePoint, Networking, Microsoft Office 2007, Internet Explorer, Information Technology, Windows Vista, Desktop Computers, Software Installation, Red Hat Linux, Client/server, Leadership, Process Improvement
Education
ITT Technical Institute-Norfolk 2015 — 2017
Bachelor's degree information cyber security, Cyber security
ITT Technical Institute-Norfolk 2013 — 2015
Associate of Science (A.S.), Network and System Administration/Administrator
Tidewater Community College 2003 — 2006
N/a, Computer and Information Sciences and Support Services
Emory Healthcare August 2006 - Present
NCO Financial Systems February 2000 - March 2006
Lockheed Martin March 1997 - March 1999
Skills
Medical Billing, CPT, HIPAA, Medical Terminology, Data Entry, Medicare, PeopleSoft, Accounts Receivable, Kronos, Benefits Administration, Medical Records, Healthcare, Spreadsheets, Outlook, Employee Benefits, EMR, Payroll, Medisoft, Healthcare Management, ADP Payroll
Education
Saint Leo University 2009 — 2011
BACHELORS, PSYCHOLOGY
Georgia Perimeter College 2006 — 2007
Recovery Partners LLC June 2014 - March 2015
ARS National Services March 2014 - May 2014
Allied International Credit December 2011 - March 2014
Regency Credit LLC. November 2009 - January 2011
NCO Financial Systems January 1996 - July 2009
Skills
Operations Management, Call Center, Strategic Planning, Coaching, Process Improvement, Financial Analysis, Customer Service, Finance, Banking, Forecasting, Training, Team Building, Negotiation, Account Management, Budget, Accounting, Microsoft Excel, Sales, Management, Financial Reporting, QuickBooks, Call Centers, Credit, Risk Management, Debt Settlement, Analysis, Debt Management, Skip Tracing, Credit Risk, Credit Analysis, Credit Cards, Recoveries, FDCPA, Credit Management, Loss Mitigation, Budgets
Education
Glendale Community College 1993 — 1995
On Going, Business Law/Management
Apollo High School 1989 — 1992
Graduated, Business Law/Management
PROCESS SERVER April 2013 - Present
Credit Bureau Collection Services, Inc. April 2008 - September 2008
Central Credit Services, Inc. November 2007 - January 2008
Enhanced Recovery Company, LLC July 2007 - October 2007
Hiday & Ricke, PA September 2006 - June 2007
NCO Financial Systems February 1998 - September 2006
Intuition, Inc December 1989 - June 1997
Skills
Credit, Customer Service, Microsoft Excel, Accounts Receivable, Credit Analysis, Microsoft Office, Accounting, Risk Management, Credit Risk, Finance, Microsoft Word, Outlook, Call Centers, Process Improvement, Portfolio Management, QuickBooks, Collections, Analysis
Education
Florida State College Jacksonville, FL 2010 — 2012
Associate's Degree, Business Administration, Management and Operations, 2.88
Florida State College at Jacksonville 2010 — 2012
Associate's degree, Business Administration and Management, General
mutdon inc March 2008 - Present
FedEx Ground October 2007 - November 2012
NCO Financial Systems December 2006 - November 2010
Skills
Financial Reporting, Accounting, Financial Accounting, Tax, Accounts Receivable, General Ledger, Accounts Payable, Account Reconciliation, Auditing, IFRS, Accruals, Cash Flow, Variance Analysis, Sarbanes-Oxley Act, Internal Controls, Cost Accounting, Bookkeeping, Payroll, Microsoft Excel, Sage
Education
Lagos State University
Bachelor of Science (BS), Accounting
McGill University
Master of Science (MS), Accounting
Special Olympics June 2010 - December 2011
Verizon Business November 2008 - February 2011
Florida Metropolitan University September 2005 - October 2008
Merck October 2001 - January 2004
NCO Financial Systems 2004 - 2004
T. Rowe Price September 1996 - November 1998
AXA Equitable January 1994 - September 1996
Skills
Master Data Management, Requirements Gathering, Business Intelligence, Business Case, Six Sigma, Gap Analysis, Hospitality, Human Resources, Human Capital, Strategic Planning, Logistics Management, Recruiting, Sourcing, Executive Search, Talent Acquisition, SDLC, Employee Benefits, Sales Process, Sales, Vendor Management, B2B, Technical Recruiting, Strategy
Education
Keller Graduate School of Management of DeVry University 2011 — 2013
Masters in Public Administration, Non-Profit
Florida Metropolitan University 2003 — 2005
MBA, Human Resources Development
University of South Florida - College of Business Administration 1993 — 1996
B.S. Marketing and Finance, Marketing and Finance
Trimac Transportation January 2014 - Present
Trimac Transportation March 2013 - January 2014
NCO Financial Systems October 2010 - May 2013
Lamar University January 2008 - May 2010
Walt Disney World January 2007 - August 2007
Skills
Call Center, Training, Coaching, Customer Satisfaction, Customer Service, Team Building, Recruiting, Process Improvement, Outlook, Leadership, Time Management, Workforce Management, Management, Human Resources, Payroll, Call Centers, Sales, Employee Training, Interviews, Employee Relations, Hiring, Administrative..., Software Documentation, Employee Benefits, Leadership Development, New Hire Orientations, Onboarding, Resume Writing, Cold Calling, PeopleSoft, PowerPoint, Microsoft Word, ADP Payroll, Data Entry, Teamwork, HR Policies, Administrative...
Education
Lamar University 2006 — 2010
Bachelor of Science (B.S.), Family and Consumer Sciences/Human Sciences
ASIST Translation Services Inc. March 2013 - Present
Access 2 Interpreters January 2012 - January 2013
NCO Financial Systems June 2010 - October 2012
JPMorgan Chase April 2009 - April 2010
Nationwide Childrens Hospital November 2008 - March 2009
The Ohio Hispanic Coalition January 2008 - November 2008
Nestle S.A. June 2003 - September 2006
Skills
Foreign Languages, Translation, International Relations, Customer Service, Collections, Mortgage Lending, Call Centers, Microsoft Office, FileMaker, Manual Labor, Legal Writing, Legal Research, Westlaw, Student Loans, Management, Proofreading, Training, Research, French, Microsoft Excel, Interpreting, English
Education
Kaplan University-Davenport Campus 2015 — 2017
Master's degree, Business Administration and Management, General
Kaplan University-Davenport Campus 2012 — 2015
Master's degree, Legal Studies, General
The Ohio State University 2003 — 2008
Bachelor's degree, International Relations and diplomacy
Lycee Francais Charles de Gaulle 1998 — 2002
French Baccalaureat, Sciences, MB
St. Roch 1994 — 1998
Middle school diploma, Physical Sciences
GC Technical Services May 2008 - Present
AtHomeNet May 2011 - October 2013
NCO Financial Systems 2000 - 2011
Skills
Cisco Technologies, Solarwinds, Firewalls, DNS, Windows, Active Directory, Windows Server, VPN, Citrix, DHCP, Group Policy, Routers, Virtualization, Disaster Recovery, Networking, Troubleshooting, Data Center, VMware, VoIP, Cisco IOS, SharePoint, Antivirus, Blackberry Enterprise..., CCNA, Cisco Nexus, Cisco Routers, Dell PowerEdge Servers, Help Desk Support, Juniper, LAN-WAN, Microsoft Exchange, Microsoft SQL Server, Network Engineering, Switches, VMware ESX, Visio, WAN, Email Hosting, ASA, Network Administration, Avaya, Network Security, PIX
Education
Gwinnett Technical College 2000 — 2004
CIS, Network Security
CleanTech October 2014 - Present
NCO Financial Systems May 2010 - May 2011
US Army January 2006 - January 2010
Skills
Microsoft Word, Microsoft Excel, Windows, Customer Service, Communication, UAV, Teamwork, Team Management, Interpersonal Skill, Policy, Access
Education
Tiffin University 2013 — 2015
Bachelors Criminal Justice Administration, Criminal Justice/Law Enforcement Administration
ITT Technical Institute-Hilliard 2011 — 2013
Associate's degree, Criminal Justice/Law Enforcement Administration
Expert Global Solutions July 2013 - Present
NCO Financial Systems May 2001 - July 2013
Columbia Memorial Hospital 1996 - May 2001
ALBANY MEDICAL CENTER 1992 - 1996
Skills
Microsoft Office, Management, Microsoft Excel, Microsoft Word, PowerPoint, Research, Leadership, Sales, Training, Process Improvement, Windows, Outlook, Interviews
Education
Hudson Valley Community College
Associate of Arts (A.A.)
State University of New York at Delhi
Marketing/Marketing Management, General
My Sales VP April 2013 - Present
Net Gain Marketing June 2007 - April 2013
NCO Financial Systems May 1995 - December 2004
Skills
Team Building, Sales Management, BPO, Credit, Customer Retention, Coaching, Negotiation, Relationship Management, Customer Experience, Outsourcing, Vendor Management, Customer Service, Business Development, Team Leadership, Forecasting, Financial Services, Risk Management, Portfolio Management, Banking, Loans, Strategy, Management Consulting, Management, CRM, Analysis, Executive Management
Education
Fordham University
Master of Business Administration (M.B.A.), Finance, General
LaSalle University
B.S. Marketing, Marketing
Ubuntu January 2000 - Present
NCO Financial Systems August 2011 - Present
US Cyber Challenge June 2014 - June 2014
APAC Customer Services August 2011 - January 2013
Convergys January 2011 - November 2011
Convergys January 2010 - September 2010
Convergys July 2009 - November 2009
Money Man Pawn November 2007 - 2008
Walmart September 2005 - March 2007
Skills
Linux, Software Documentation, Technical Support, Lock Picking, Ubuntu, Network Administration, System Administration, Python, Customer Support, Bash, Customer Satisfaction, Computer Hardware, Penetration Testing, Linux System..., Computer Repair, Social Networking, DNS, Social Media Strategist, Wireless Networking, SQL, Social Sciences, Terminal, CEH, CompTIA, Ruby, Metasploit, Vulnerability Scanning, checkbox clicker, awesomeness, FTP, thought processing, Windows 7, Call Center, General Awesomeness, Sleep, password cracking, Are you still reading..., Troubleshooting, Information Security, Network Security, Customer Service, Call Centers, Computer Forensics, Computer Security
Education
Gaston College 2012 — 2015
Associate of Arts and Sciences (AAS), Information Systems Security, 3.8 - 4.0
University of Toronto 2012 — 2012
Learn to Program: The Fundamentals, 91.1
Code Academy 2010 — 2012
Java Script Programming
Coursera
University of North Carolina at Charlotte
Lendmark Financial Services February 2014 - Present
YP August 2012 - February 2013
Fleetcor LLC September 2011 - July 2012
Fleetcor LLC – NorcrossGA January 2011 - January 2012
NCO Financial February 2003 - August 2011
EditDelete January 2003 - January 2011
NCO Financial Systems February 2002 - June 2010
Fred Hannah & Associates January 2001 - January 2003
EditDelete January 2001 - January 2003
Skills
Management, Customer Service, Account Reconciliation, Coaching, Customer Retention, Inside Sales, Operations Management, Sales, Customer Satisfaction, Training, Strategy, Marketing, CRM, SaaS, Sales Management, Strategic Planning, Leadership
Education
Georgia Southern University 1995 — 2000
Bachelor of Science (B.S.), Hotel and Restuarant Management
Georgia Southern University 1995 — 2000
Bachelor of Science, Hospitality Management
Georgia Southern University
Bachelor of Science, Hospitality Management
Heritage High School
Banque Nationale February 2015 - Present
Banque Nationale December 2014 - February 2015
Banque Nationale March 2014 - August 2014
NCO Financial Systems July 2012 - July 2013
Linen Chest April 2010 - June 2012
Iskia September 2005 - September 2008
BIVAC Venezuela - Bureau Veritas May 2005 - September 2005
BIVAC Venezuela - Bureau Veritas June 2003 - May 2005
Skills
Customs tariffs..., Customs Valuation, Customs Regulations, Import/Export Operations, Import Logistics, Strategic Planning, Purchasing, Sourcing, Purchasing Negotiation, Inventory Analysis, Supply Chain Management, Freight Forwarding, Pricing, Supplier Evaluation, Performance Measurement, Customer Service, Customer Oriented, Retail, Collections, Proactive self-starter, Team-oriented, Meticulous eye for..., Organizational...
Education
HEC Montreal 2010 — 2011
Certificate, International Business
Universidad Central de Venezuela 1996 — 2001
Bachelors Degree, International/Global Studies
Commission scolaire MB
Halliburton April 2012 - May 2013
Comcast 2009 - 2011
NCO Financial Systems May 2007 - May 2009
The Bradley Center December 2003 - May 2006
Medco Containment Services September 1996 - August 2002
Medco Containment Services September 1996 - August 2002
Skills
Employee Relations, Employee Engagement, Recruitment/Retention, HR Strategy, HR Business Partnering, Recruiting, Deferred Compensation, Personnel Management, Human Resources
Education
Human Resources Certification Institute 2008 — 2011
Senior Professional in Human Resources, Human Resources
Geneva College 1994 — 1996
Bachelor of Science, Human Resources Management, Human Resources, 3.97
Pennsylvania State University 1992 — 1994
Accumulated credits towards B.S., Business Administration
Schlee & Stillman April 2009 - Present
NCO Financial Systems January 2001 - April 2009
Education
University of Baltimore School of Law 1997 — 2001
Law
La Salle University 1988 — 1992
BA
Neice-essities for Room Transformations 2009 - Present
NCO Financial Systems February 2008 - April 2010
OSI (Outsourcing Solutions, Inc.) 1995 - 2008
Payco American Corporation 1984 - 1995
Skills
Recruiting, Employee Relations, Onboarding, Human Resources, Team Building, Interviews, Operations Management, Applicant Tracking..., Training, Payroll, Employee Benefits, Customer Service, Management, Social Networking, Event Planning, Benefits Administration, Time Management, New Hire Orientations, Temporary Placement, Internet Recruiting, Advertising, Deferred Compensation, Hiring, Start-ups, Coaching, Leadership, Sourcing, Employee Training
Education
Brookhaven
Franklin University
Business Writing & Editing, Basics of Personnel Administration
The Ohio State University
Certification, Leadership Development Training
Transworld Systems March 2015 - Present
Transworld Systems November 2014 - March 2015
NCO Financial Systems January 2013 - November 2014
NCO Financial Systems March 2012 - January 2013
Bank of America August 2008 - March 2012
Bank of America September 2006 - August 2008
Bank of America June 2003 - September 2006
MBNA October 2002 - June 2003
MBNA December 2000 - October 2002
MBNA May 1999 - December 2000
Skills
Risk Management, Banking, Credit Cards, Credit, Call Center, Loans, Financial Risk, Relationship Management, Credit Analysis, Mortgage Lending, Call Centers, Credit Risk, Process Improvement, Financial Services, Operational Risk, Retail Banking, Accounts Receivable, Finance, Loss Mitigation, Payments, Consumer Lending, Analytics, Due Diligence, Underwriting, Management, Portfolio Management, Executive Management, Business Analysis, Investments, Mergers & Acquisitions, Analysis, Commercial Lending, Operational Risk..., Strategic Planning, Strategy, Outsourcing, Insurance, Vendor Management, Auditing, Financial Analysis, Fraud, Commercial Banking, AML, Mortgage Banking, Leadership
Education
Goldey Beacom College
Bachelor of Science (B.S.), Business Administration / Finance Management
B.W.O.M. Operation Andrew June 2014 - Present
Electric Blue Music Group Company 2007 - Present
NCO Financial Systems July 2003 - February 2004
Sears & Roebuck Asset Management Group January 1999 - December 2003
The Firm of Newton & Associates January 2003 - July 2003
Spectrum Technology Group, Inc January 1999 - February 2000
Popeyes Louisiana Kitchen July 1989 - July 1999
Skills
Strategy, Customer Service, Strategic Planning, Start-ups, Management, Business Development, Negotiation, Product Management, Sales, Entrepreneurship, Product Development, Social Networking, Team Leadership, New Business Development, Budgets, Market Analysis, Marketing, Organizational..., Social Media, Social Media Marketing, Leadership
Education
Full Sail University 2014 — 2015
Bachelor's Degree, Entertainment Buisness, 3.83
The Los Angeles Film School 2011 — 2013
Associate of Arts and Sciences (AAS), Film/Cinema/Video Studies
University of Phoenix 2000 — 2003
Business Management
Delgado Community College 1992 — 1994
Criminal Justice
BB&T September 2013 - Present
Inmar July 2012 - April 2013
INMAR April 2010 - January 2012
Aon August 2008 - April 2010
NCO Financial Systems May 2005 - August 2008
Skills
Agile Methodologies, SDLC, TFS, Scrum, Business Process..., Project Management, BizTalk, T-SQL, SSRS, SharePoint, VB.NET, SSIS, Web Development, Databases, Software Development, Microsoft SQL Server
Education
High Point University 2005 — 2007
B.S, Computer Infomation Systems
Credit Control, LLC. July 2010 - Present
LDG Financial Services, LLC June 2003 - August 2009
NCO Financial Systems December 1998 - 2003
Skills
Team Leadership, Credit, Customer Service, Financial Analysis, Call Centers
Education
Hilbert College 1994 — 1998
Bachelor of Science (BS), Criminal Justice/Police Science
Eden Jr/Sr High School 1988 — 1992
High School Diploma, General Studies
KIZ 1 AUDIO June 2012 - Present
KIZONEAUDIO1 June 2012 - Present
NCO Financial Systems 2003 - 2012
Skills
Pro Tools, Music, Recording, Editing, Sound Mixing, Songwriting, Song Production, Logic Pro, garage band, pro tools 10, Music Production, Composition
Education
Full Sail University 2013 — 2017
Bachelor's degree, Music Theory and Composition, 2017
cambridge ringe and latin 1984 — 1988
Pediatrix Medical Group July 2012 - Present
Anthelio Healthcare Solutions April 2010 - April 2012
Pro Collect February 2008 - November 2009
NCO Financial Systems March 2004 - January 2008
Skills
Computers:, IBM, Mac, Dell, Acer,..., Misys, Cubs, SAP,..., , Cedars Epic, CPSI...
Education
Grand Canyon University 2009 — 2012
HEALTHCARE
Amark Logistics April 2014 - Present
Live4Marketing November 2012 - Present
Aflac October 2012 - Present
Self-Employed; Entrepreneur March 2012 - Present
Creative Earthscapes August 2013 - October 2013
NCO Financial Systems May 2013 - July 2013
Party City 2013 - 2013
National Hemophilia Foundation - Central Ohio Chapter November 2011 - January 2012
Ohio Veterinary Medical Association 2012 - 2012
The Will-Burt Company July 2008 - March 2010
Skills
Microsoft Office, Adobe Creative Suite, Apple Software, Mac OS, Business Analysis, Detailed Analysis, Strategic Communications, Non-profits, Event Management, Presentation Development, Strong Presentation..., Data Presentation, Group Presentations, Self Management, Fundraising, Networking, Market Research, Project Management, Direct Marketing, Program Management, Marketing Strategy, Marketing Communications, Marketing, Public Relations, Project Planning, Event Planning, New Business Development, B2B, Strategic Planning, Press Releases, Budgets, Trade Shows, Business Development, Competitive Analysis, Nonprofits, Analysis, Advertising, Entrepreneurship, Sales, Customer Service, Integrated Marketing, Time Management, Brand Development, Social Media Marketing, Email Marketing, Social Networking, Marketing Research, Strategy, Retail, Facebook
Education
John Carroll University 2004 — 2008
Bachelors of Science In Business Administration, Marketing, Overall GPA-3.30, Major/Field of Study GPA - 3.58
Imperial College London 2006 — 2006
Semester Abroad, Business
Elyria Catholic High School 2000 — 2004
High School Diploma, Requried courses
Molina Healthcare May 2015 - Present
Stewart Lending Services May 2014 - May 2015
Bank of America February 2014 - May 2014
Bank of America March 2012 - October 2013
Bank of America September 2011 - February 2012
Bank of America September 2005 - August 2011
NCO Financial Systems April 2004 - August 2005
US Air Force October 1998 - August 2003
Skills
Risk Management, Business Analysis, Banking, Credit, Loans, Credit Analysis, Credit Risk, Portfolio Management, Mortgage Lending, Financial Risk, Financial Analysis, Credit Cards, Relationship Management, Software Documentation, Analysis, Financial Services, Mortgage Banking, Loan Servicing, Operational Risk, Operational Risk..., Microsoft Office, Process Improvement, Call Centers, CRM, Payments, Customer Service, Leadership, Management, Microsoft Excel, Project Management, Finance, Microsoft Word, Strategic Planning, Coaching, Public Speaking, Team Leadership, PowerPoint, Research, Access, Outlook, Negotiation
Education
Grantham University 2013 — 2016
J.P. Morgan August 2013 - Present
Intsel Southwest June 2010 - Present
Texas Department of Criminal Justice June 2008 - October 2010
NCO Financial Systems October 2009 - September 2010
Global Santa Fe Drilling Co July 2002 - April 2009
Skills
Forklift Operator, Troubleshooting, Customer Service, Microsoft Office, Computer Hardware, Microsoft Word, Computer Repair, Data Entry, Microsoft SQL Server, Microsoft Exchange, Computer Network..., Remote User Support
Education
ITT Technical Institute-Houston North 2011 — 2013
Associate's degree, Network and System Administration/Administrator
Eisenhower Highschool 1997 — 2001
Diploma
Express Scripts January 2014 - September 2014
NCO Financial Systems October 2013 - January 2014
VERIZON WIRELESS, INC January 1999 - November 2011
Skills
Call Center, Debt Management, Customer Service, Billing, Contact Center..., ACD, Call Quality, Customer Experience, Customer Retention, Coaching, Telecommunications, Credit Risk, Accounts Receivable, Contact Center..., Customer Satisfaction, Call Monitoring, IVR, Credit Cards, Call Centers, Call Center Development, Credit, Leadership, Leadership Development, Budgets, Program Management, Time Management, Strategic Planning, Negotiation
Education
Franklin University
Bachelor's Degree, Business Administration
NCO Financial Systems August 2012 - Present
John Brown University August 2011 - May 2012
Student Support Services at John Brown University August 2010 - May 2012
Skills
Microsoft Office, Tutoring, Swing Dance, Acting, Singing, Public Speaking
Education
John Brown University 2008 — 2012
BA in History, History, Business Administration, New Testament Greek
Phoenix Children's Hospital January 2012 - Present
NCO Financial Systems April 2001 - March 2012
UPS July 1998 - July 2001
Pediatric Services of America September 2000 - April 2001
NCO Financial Systems, Inc December 1998 - August 2000
US Army January 1983 - May 1997
Skills
Revenue Cycle, Accounts Receivable, Insurance, Human Resources, Medical Billing, Invoicing, Time Management, Medicaid, Management, Medicare, HIPAA, Vendor Management, Customer Service, Data Entry, Process Improvement, Strategic Planning, Hospitals, Operations Management, Team Building, Revenue Cycle Management, Healthcare, Leadership, Budgets, Healthcare Management
Education
Grand Canyon University 2013 — 2015
Master of Science, Health Care Administration
University of Phoenix 2009 — 2011
Master of Business Administration (MBA)
Shorter University 2003 — 2005
Bachelor of Science, Business Management
NCO Financial Systems administratorhttp://www.hardworkinjudy.com/ and http:/www.seeds4thoughts.com/November 2007 - Present
www.Triond.com July 2007 - Present
Triond 2007 - Present
Dollar General October 2005 - December 2007
Skills
Writing, Research
Education
Jackson Community College 1986 — 1995
Criminal Justice, criminal justice
2KLIC - Open IoT Solution for a Collective Intelligence July 2015 - Present
HEC Montreal September 2013 - Present
COATSTAND.CO April 2014 - January 2015
NCO Financial Systems May 2011 - July 2011
Unidad Residencial El Limonar March 2004 - March 2006
FENALCO August 2003 - November 2003
CIMMYT March 2002 - August 2003
DIRECTV December 2000 - December 2001
Universidad del Valle August 1993 - July 2000
Skills
SAP, Teamwork, Management, Microsoft Excel, Microsoft Office, Training, Project Planning, Negotiation, Administration, E-commerce, Business Analysis, Project Management, Customer Service, Spanish, Strategic Planning, Leadership
Education
HEC Montréal 2013 — 2014
Master's degree, Science in Electronic Commerce
Université du Québec à Montréal 2009 — 2010
Certificat, English
COMPUCLUB LTD. 2008 — 2008
2008, SAP HR (HCM)
Universidad del Valle (CO) 2005 — 2005
2005, Business Administration and Management, General, BUSINESS ADMINISTRATION
Unisys October 2014 - Present
NCO Financial Systems 1998 - 2014
Skills
SAP, Wausau Financial Systems, CRS-1, FACS, Microsoft Office, Organizational..., Project Management, Organizational..., Employee Management, Coaching, Mentoring, Internal Audit, Financial Audits, Process Improvement, Payroll
Education
Gwynedd Mercy University 1992 — 1997
Bachelor's degree, Business Administration and Management, General
GC Services September 2014 - Present
Sam's Club August 2012 - August 2014
McDonald's Corporation May 2011 - August 2012
NCO Financial Systems August 2011 - October 2011
Skills
Microsoft Office, Social Media, Photoshop, PowerPoint, Microsoft Word, Microsoft Excel, Customer Service, Public Speaking, Facebook, Research, Final Cut Pro, Teamwork, Social Networking, Acting, Editing
Education
Jackson Community College 2009 — 2010
Computer Science
Columbia Central High School 2004 — 2009
Diploma, General Studies
Tague Lumber Inc. November 2014 - Present
hibu July 2008 - April 2014
hibu October 2005 - July 2008
hibu May 2004 - October 2005
hibu May 2003 - May 2004
hibu September 2001 - May 2003
NCO Financial Systems April 2001 - September 2001
PageNet June 1999 - December 2000
PageNet December 1998 - June 1999
Credit Management Services July 1998 - December 1998
Skills
Customer Service, Credit Management, Collections, Human Resources, Employee Training, Accounts Receivable, Staff Development, Accounting, Analytical Skills, Invoicing, Management, Finance, Training, Customer Satisfaction, Process Improvement, Sales Presentations, Cold Calling, New Business Development, Account Management, Online Marketing, B2B, Customer Retention
Education
Immaculata University 2007 — 2009
Bachelor's Degree, Human Performance Management/Organizational Dynamics, 3.69
The PJA School 2003 — 2005
Associate's Degree, Accounting/Paralegal Studies, 3.5
Future Media Concepts November 2014 - Present
Witz Education Inc. March 2011 - August 2014
A Thousand Cures and Coverboys 1998 - 2014
NCO Financial Systems January 2005 - July 2010
Skills
Apple, Operations, Apple Certified Support..., iPad Training, Business Management, Abobe, Apple Remote Desktop, Accounts Recievable, Training, Vocals, Public Speaking, Video, Team Leadership, Logistics, Customer Service, Coaching, Debt Collection, Accounts Receivable, Management, Business Development, Leadership, Team Building, Process Improvement, Employee Training, Final Cut Pro, Microsoft Office, Performance Management, Call Centers, Customer Retention, Leadership Development, Negotiation, Troubleshooting, Strategic Planning, Customer Satisfaction, Musicians, Music, Account Management, Social Media Marketing, Budgets, New Business Development, Event Management, Administration, Editing, Time Management, Inventory Management
Education
Humber College 1992 — 1994
Business Management/Psychology
Witz Education Inc.
ACSP Certificate, Apple Certified Support Professional
NCO Financial Systems May 2000 - Present
Skills
Customer Service, Project Management, Management, Process Improvement, Call Center, Strategic Planning, Vendor Management, Team Building, Negotiation, Strategic Financial..., Call Centers, Leadership, Microsoft Excel, Change Management, Team Leadership, Microsoft Office, Operations Management
Education
Keller Graduate School of Management of DeVry University
Master of Business Administration (MBA), Project Management
University of Southern Mississippi
Bachelor of Arts (B.A.), Communication and Media Studies
GA Maintenance Company June 2014 - Present
NCO Financial Systems November 2012 - November 2013
Medical Services Company November 2004 - June 2012
University of North Florida February 2001 - November 2004
Skills
Healthcare Management, Medical Billing, Medical Terminology, Quality Assurance, Appointment Scheduling, EMR, ECR, Accurate Data Entry, Escalation Resolution, Customer Service, Multi-line Phone, Meeting Scheduling, CPT, ICD-9, Teamwork, Community Outreach, Team Leadership
Education
Florida State College at Jacksonville 2011 — 2015
Human Resources Management and Services
The Sawyer School 1997 — 1998
Certified, Medical/Clinical Assistant
Parallon January 2015 - Present
The Outsource Group, a Parallon Company March 2014 - Present
NCO Financial Systems August 2005 - December 2013
Xtensia/HMR May 2004 - August 2005
Integra Solutions March 2003 - May 2004
Perot Systems/ARS August 1994 - January 2003
Skills
Revenue Cycle, Operations Management, Process Improvement, Team Building, Data Analysis, Leadership, HIPAA, Business Analysis, Business Process..., Insurance, Healthcare Management, Leadership Development, Hospitals, Medicaid, Medicare, Performance Improvement, Managed Care, Health Insurance, Call Centers, Claim, BPO, Healthcare, Human Resources, Performance Management, Software Documentation, Strategic Planning, Vendor Management, Analysis, Change Management, Training, Healthcare Consulting, Revenue Cycle Management, Accounts Receivable
Education
Georgia State University - J. Mack Robinson College of Business 1988 — 1990
Master of Health Administration and Master of Business Administration, Finance, General
Furman University 1982 — 1986
Bachelor of Science (B.S.), Biology, General
Instruction Plus, LLC April 2012 - Present
National American University November 2013 - August 2014
The Training Associates March 2012 - August 2013
CCH August 2009 - March 2012
Dallas ISD September 2007 - February 2008
Capital Management Financial Services May 2006 - January 2007
NCO Financial Systems August 2005 - May 2006
May Department Store Corporate Office March 1998 - July 2005
Skills
Employee Relations, Management, Policy, Process Improvement, Leadership, Talent Management, Training Delivery, Customer Service, Strategic Planning, New Hire Orientations, Payroll, Applicant Tracking..., Personnel Management, HR Policies, Organizational..., Employment Law, Instructor-led Training, Soft Skills, Hiring, Time Management, Labor Relations, Employee Handbooks, HR Consulting, Recruiting/Training, High-volume Recruiting, Fitness Training
Education
Fontbonne University 2009 — 2010
Master, Management, 3.77
Southern Illinois University, Edwardsville 1992 — 1996
BS, Sociology
St. Louis Community College 1989 — 1992
Associates, Public Relations/ Advertising
Aspen Home Mortgage Group September 2012 - Present
NCO Financial Systems 2010 - 2012
Wolpoff & Abramson 2006 - 2010
Skills
Credit, Loans, Mortgage Lending, Credit Analysis, Call Centers, Refinance, Mortgage Banking, Residential Mortgages, FHA, Customer Service, Loan Origination, Loss Mitigation, Underwriting, Data Entry, Consumer Lending, Outlook, Credit Cards, Credit Risk, Insurance
Education
Frederick Community College
N/A - Still Attending, General Studies
Automobile Acceptance Corporation September 2010 - October 2014
NCO Financial Systems January 2009 - September 2010
Rhino Properties/Solstice Recovery Group January 2005 - December 2008
Atlanta Auto Brokers 2006 - 2008
Skills
Insurance, Skip Tracing, Credit, Budgets, Leadership, Banking, Accounts Receivable, Call Centers, Credit Cards, Risk Management, Forecasting, Financial Analysis, Process Improvement, Portfolio Management, Vendor Management, Loss Mitigation, Underwriting, Analysis, Business Process..., Customer Satisfaction, Operations Management
Education
Piney Woods School 1989 — 1993
Almeda University
Georgia State University
University of Florida
Franklin University January 2013 - Present
NCO Financial Systems October 2011 - August 2012
Burger King Corporation July 2011 - September 2011
Skills
Bilingual-English/Spanis..., Computers, Data Entry, Call Centers, Internet, Quality Assurance, Restaurants, Customer Service, Cashiering, People Skills
Education
Franklin University 2013 — 2015
N/A, Applied Psychology
SUNY Oneonta 2009 — 2010
N/A, Undecided
MedRisk Inc. May 2013 - June 2015
NCO Financial Systems 2010 - 2012
Spherion February 2010 - April 2010
Starbucks August 2008 - February 2010
Skills
Technical Support, Computer Hardware..., Customer Service, Microsoft Office, Conflict Resolution, Remote Troubleshooting, Internet Troubleshooting, Troubleshooting, Cash Register, Collections, Call Center, Call Centers, Customer Experience, Communication, Sales, Customer Satisfaction, Computer Hardware, Networking, Team Leadership, Management, Microsoft Excel, Microsoft Word, Hardware, Training, Quality Assurance, Outlook
Education
Guilford Technical Community College 2009 — 2010
Electrical and Electronics Engineering
Oxford Law, LLC & LMM Management May 2013 - Present
Oxford Law, LLC August 2012 - Present
NCO Financial Systems September 2011 - July 2012
NCO Financial Systems March 2002 - September 2011
American Communications Network September 1998 - May 2002
The Carter Donlevy Company January 1977 - January 1998
Skills
Process Improvement, Recruiting, Budgets, Human Resources, Call Center, Negotiation, Credit, Sales, Credit Cards, Marketing, Vendor Management, Debt Management, Risk Management, Skip Tracing, Management, Call Centers, Time Management, Finance, Banking, Relationship Management, Customer Retention, Compliance, Financial Services, Program Management, Executive Management, Outsourcing, Loans, Insurance, Credit Risk, Mortgage Lending, Loss Mitigation, Credit Analysis, Portfolio Management, Mergers & Acquisitions, Financial Risk, Analysis, Consumer Lending, Investments, Mortgage Servicing, Financial Analysis, BPO, Auditing, Policy, Accounting
Education
Ithaca College 1973 — 1977
Bachelor of Science (B.S.), Business Administration and Management, General
Germantown Academy 1962 — 1973
Best Western International August 2012 - December 2014
Best Western International March 2011 - August 2012
NCO Financial Systems June 2008 - July 2010
NCO Financial Systems July 2003 - June 2008
American Express September 1993 - July 2003
Skills
Call Center, BPO, Vendor Management, Outsourcing, Customer Experience, Performance Management, Process Improvement, Operations Management, Analysis, Business Development, Customer Service, Executive Management, Leadership, Management, Networking, Program Management, Project Management, Project Planning, Sales Management, Service Delivery, Strategy, Team Building, Team Management, Training, Workforce Management, CRM, Coaching, Customer Satisfaction, Call Centers, Strategic Planning, Business Process..., Change Management, Customer Retention, Business Analysis
Education
High Point University 1998 — 2002
BS, Business Administration, Computer Information Systems
High Point University 1998 — 2002
BS
LOUDEN ENTERPRISES June 2010 - Present
LOUDEN ENTERPRISES June 2010 - Present
LOUDEN ENTERPRISES January 2006 - Present
NCO Financial Systems 2006 - 2010
GMAC Commercial Mortgage April 2005 - July 2005
Chase Manhattan Mortgage December 2000 - August 2002
CENLAR November 1998 - December 2000
Resolution Trust Corporation January 1995 - December 1995
Home Unity Savings & Loan March 1992 - January 1995
Home Unity Savings Bank, Lafayette Hill, PA 1993 - 1995
Skills
Credit, Mortgage Banking, Loans, Mortgage Lending, Loss Mitigation, Mortgage Servicing, Finance, Foreclosures, Analysis, Portfolio Management, Real Estate, Loan Servicing, Commercial Real Estate, Accounts Receivable, Mergers & Acquisitions, Bankruptcy, Due Diligence, Training, Sales, Strategy, Credit Analysis, Accounting, Financial Services, Banking
Education
Holy Family University 1985 — 2012
Economics & Finance
Manor Jr College 2007 — 2008
n/a, Real Estate
Jefferson Southern Corporation February 2015 - Present
Hyundai MOBIS May 2013 - February 2015
Aerotek July 2010 - May 2013
NCO Financial Systems May 2009 - July 2010
Aerotek August 2008 - February 2009
Skills
Temporary Placement, Sourcing, Employee Benefits, Technical Recruiting, Recruiting, Onboarding, Applicant Tracking..., Performance Management, Employee Relations, Benefits Administration, Interviews, Talent Management, Resume Writing, HR Policies, Cold Calling, Job Fairs, FMLA, Job Descriptions, Payroll, Permanent Placement, Taleo, Background Checks, Human Resources, College Recruiting, Contract Recruitment, Talent Acquisition, Hiring, Staffing Services, Benefits Negotiation, Deferred Compensation, Screening Resumes, Succession Planning, Internet Recruiting, Employee Engagement, Management, New Hire Orientations, PeopleSoft, Screening, Workforce Planning, Temporary Staffing, Personnel Management, HRIS, Executive Search, Employer Branding, Staff Augmentation, Labor Relations, Behavioral Interviewing, Recruitment Advertising, Compensation & Benefit, Employee Training
Education
Troy University 2013 — 2014
Master of Science (M.S.), Human Resource Management
Huntingdon College 2006 — 2008
Bachelor of Arts (B.A.), Business Administration
Southern Union State Community College 2003 — 2005
Associates, Business Education
L3 Communications / Unidyne June 2014 - Present
NCO Financial Systems July 2012 - December 2013
Skills
Customer Service, PowerPoint, Social Media, Microsoft Office, Leadership, Microsoft Excel, Training, Sales, Account Management
Education
Keller Graduate School of Management of DeVry University 2013 — 2014
Master's Certificate, Network Communications Administration
ECPI University 2011 — 2013
Bachelor of Applied Science (B.A.Sc.), Healthcare Information Technology
NCO Financial Systems February 2015 - September 2015
Future Shop November 2013 - November 2014
Credico Marketing Inc. www.credico.com September 2012 - January 2013
ABZARSARA ( BOSCH Exclusive Representative Co.)http://www.abzarsara.com/en/ January 2005 - December 2010
ABZARSARA (BOSCH Exclusive Representative Co) http://www.abzarsara.com/en/ January 2003 - December 2004
ABZARSARA (BOSCH Exclusive Representative Co) http://www.abzarsara.com/en/ April 2001 - December 2002
Skills
Marketing Strategy, Strategic Planning, New Business Development, B2B, Product Management, Market Analysis, Business Analysis, Market Research, Team Building, Advertising, Marketing Management, Product Development, Teamwork, Price Setting, Management, Strategy, Marketing, Customer Relations, Business Management, French, English, Microsoft Office, B2C marketing, Photoshop, Customer Service, Leadership, Sales Operations, CRM, Sales, Sales Management, Market Planning, Sales Process, Negotiation, Customer Satisfaction, Analysis, Competitive Analysis, Cross-functional Team..., Online Marketing, Marketing Communications, Analytics, Marketing Research, Product Marketing, Time Management
Education
Université de Montréal - HEC Montréal 2011 — 2013
Certificate, Marketing Management
Islamic Azad University 1995 — 1999
Bachelor degree, Industrial Management
NCO Financial Systems September 2007 - Present
Skills
Customer Service, Management, Microsoft Excel, Microsoft Office, Microsoft Word
Education
Georgia State University - J. Mack Robinson College of Business 2010 — 2015
Bachelor's degree, Finance, General
DM Financial INC April 2013 - Present
NCO Financial Systems November 2006 - December 2012
NCO Financial Systems January 2004 - November 2006
Risk Management Alternatives November 2002 - January 2004
Skills
Team Building, Negotiation, Public Speaking, Customer Relations, Call Center, Training & Development, Sales Operations, Sales Management, Closing Skills, Managerial Experience, Inventory Management, Collections Management, Debt Collection, Debt Management, Debt Recovery, Team Leadership, Leadership Development, Organizational..., Multitasker, Presenter, Group Presentations, Sales Presentations, Presentation Development, Compliance, Client Retention, Client Relationship..., Client Engagement, Business Meetings, Meeting Deadlines, Recruitment/Retention, Call Center Development, CRM, Customer Service, Customer Retention, Call Centers, Forecasting, Employee Training, Leadership, Operations Management, Management, Training, Business Strategy, Executive Management, Customer Experience, Budgets, Credit Cards, P&L Management, Vendor Management, Outsourcing, Credit
Education
Landmark Education 2012 — 2012
Level 1, Landmark Forum and Seminar Series, Graduate of the Landmark Fourm
Don Mills 1990 — 1994
High School, Music
Anytime Fitness January 2015 - Present
Midwest Mobility Solutions December 2013 - December 2014
Wireless Zone November 2012 - November 2013
Comtronics October 2011 - October 2012
NCO Financial Systems August 2009 - August 2011
CMPS Institute August 2007 - August 2009
Skills
Cold Calling, Direct Sales, Retail, Sales, Sales Operations, Sales Presentations, Sales Process, Selling, Customer Service, Leadership, Management, Coaching, Microsoft Office, Microsoft Word, Marketing, Account Management, Social Media, Sales Management, Team Building, Inventory Management, Strategic Planning
Education
Jackson Community College 2011 — 2015
Associate of Arts (A.A.), Culinary and Hospitality Management
Jackson High School 2001 — 2005
Diploma, General Studies, 3.5
NCO Financial Systems October 2009 - Present
NCO Financial Systems March 2014 - May 2015
Farmers Insurance March 2001 - January 2007
Skills
Leadership Development, Training, Coaching, Staff Development, Customer Service, Team Building, Call Centers, Instructional Design, Public Speaking, Microsoft Word, PowerPoint, Outlook, Management, Time Management, Microsoft Excel, Microsoft Office, Employee Training, New Hire Orientations, Employee Relations, Leadership, Performance Management, Teaching, Customer Satisfaction, Process Improvement
Education
Geneva College 1993 — 1997
Bachelor of Science (BS), Elementary Education and Teaching
CREDITORS FINANCIAL GROUP August 2006 - July 2013
GMK LLC December 2003 - August 2006
NCO Financial Systems June 1994 - December 2003
Skills
Collection Development, Supervisory Skills, Management, Collections, Payment Card Processing, Financial Services, Credit, Debt Elimination, Merchant Services, Microsoft Office, Electronic Payments, Staff Management
Education
Niagara County Community College 1995 — 1997
Business, Management, Marketing, and Related Support Services
Johnson & Wales University 1992 — 1993
Business Administration and Management, General
Royalton-Hartland Sr HS 1987 — 1992
High School
Mercantile Adjustment Bureau, LLC November 2014 - Present
Mercantile Adjustment Bureau, LLC September 2011 - November 2014
NCO Financial Systems September 2008 - September 2011
JPMorgan Chase & Co. February 2006 - September 2008
Washington Mutual Bank July 2004 - February 2006
United States Marine Corps September 1993 - September 2003
Skills
Call Centers, Risk Management, Portfolio Management, Banking, Financial Services, Credit Cards, Credit, Customer Service, Executive Management, Leadership, Loans, Management, Operations Management, Process Improvement, Team Building, Team Leadership, Vendor Management
Education
Genesee Community College 2003 — 2005
Associate of Arts and Sciences (AAS), Digital Arts
AIDS Healthcare Foundation June 2012 - January 2015
Congressional Black Caucus Foundation May 2011 - February 2012
SunTrust Bank January 2007 - May 2011
NCO Financial Systems August 2004 - June 2007
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Microsoft Exchange, Administrative..., Receptionist Duties, Filing, Nonprofits, Research, Data Entry, Customer Service, Administration, Social Media, Outlook, Data Analysis, Event Planning, Communication, English, Social Networking, Event Management, Public Speaking, Access, Teamwork, Leadership, Community Outreach, Telephone Skills, Human Resources, Training, Higher Education, Office Management, Critical Thinking, Writing, Facebook, Public Relations
Education
The George Washington University - College of Professional Studies 2015 — 2017
Master’s Degree, Public Administration and Social Service Professions
Hampton University 2001 — 2005
Bachelor of Arts (B.A.), Psychology
easyfinancial Services 2014 - Present
Furtado Real Estate Investment September 2008 - July 2015
NCO Financial Systems September 2011 - November 2013
edCetra Training July 2007 - November 2011
Vonage October 2006 - July 2007
TD Waterhouse October 2005 - September 2006
NORAC September 2004 - October 2005
N.I.S January 1999 - September 2004
Skills
Process Improvement, Change Management, Customer Service, Team Management, Leadership, Project Management, Program Management, CRM, Team Leadership, Vendor Management, Management, Performance Management, Training, Outsourcing, Business Analysis
Education
Georgian College 2007 — 2008
Medicine
BSI 1996 — 1997
Computer Science
Mohawk College 1993 — 1996
Business/Commerce, General
NCO Financial Systems 2013 - June 2014
GC Services January 2013 - September 2013
Five Guys Enterprises 2011 - 2012
Skills
Customer Service, Microsoft Office, Management, Microsoft Excel, Microsoft Word, Sales, Leadership, PowerPoint, Strategic Planning, Social Media, Retail, Data Entry, Administrative
Education
Georgia State University 2012 — 2013
Computer Science
The University of Akron 2011 — 2012
Computer Information Systems, 3.6 GPA
Arkadin September 2013 - Present
Vision Airlines April 2011 - March 2013
NCO Financial Systems October 1996 - December 2010
Skills
Human Resources, Recruiting, Employee Relations, Employee Training, Onboarding, Performance Management, Leadership, Team Building, Training, Employee Engagement, Employee Benefits, Call Centers, Management, Project Planning, Talent Management, Talent Acquisition, Applicant Tracking..., Process Improvement, Organizational..., Interviews, Benefits Administration, Personnel Management, Sourcing, Temporary Placement, Internet Recruiting, Customer Satisfaction, Change Management, Operations Management, New Hire Orientations, Vendor Management, Team Leadership, Succession Planning, Technical Recruiting, Coaching, Program Management, Leadership Development, Training Delivery, Executive Management, Performance Improvement, Policy, Talentsoft, HR Generalist, Staff Recruitment &..., Payroll, HR Policies and..., EEOC, VETS-100 and 100A, FMCSA, DOT Compliance, PRIA
Education
Georgia State University
Bachelor of Business Administration (B.B.A.), Management / Organizational Theory and Behavior
PHR (currently expired)
CPAR and CPAT
Deloitte Consulting LLP October 2013 - Present
Technology Commercialization and Entrepreneurship (TEC) Institute October 2011 - May 2013
Fisher Professional Services September 2011 - May 2013
inVentiv Communications June 2012 - February 2013
The Ohio State University Medical Center February 2011 - October 2011
NCO Financial Systems September 2010 - December 2010
Providence Hospital July 2010 - August 2010
King's College Hospital May 2009 - July 2009
Drs. Wells, Beshoar and Associates, PLC April 2008 - August 2008
Skills
Strategic Planning, Business Strategy, Strategy Development, Strategic Thinking, Corporate Finance, Project Finance, Healthcare, Entrepreneurship, Hospitals, Business Planning, PowerPoint, Problem Solving, Microsoft Office, Commercialization, Microsoft Excel, Strategy, Program Management, Project Management, Analysis, Market Research
Education
The Ohio State University 2010 — 2013
Master of Health Administration
The Ohio State University - The Max M. Fisher College of Business 2010 — 2013
Master of Business Administration (MBA)
James Madison University - College of Business 2006 — 2010
BS / BBA, Health Services Administration / Finance
James Madison University
Wilton High School
Wilton High School
NCO Financial Systems
Skills
Customer Service, Microsoft Excel, Microsoft Office, Leadership, Outlook, Microsoft Word, Time Management, Call Centers, PowerPoint
Education
Lakeland College 2004 — 2007
Computer Science
RentPath October 2014 - Present
Better Buy Glass August 2013 - October 2014
Integrity Financial Partners December 2009 - June 2012
NCO Financial Systems September 2006 - November 2008
Convergys March 2004 - September 2006
Education
Johnson County Community College 2001 — 2002
Lansing High School 1997 — 2001
High School
Stevens-Henager College April 2012 - Present
NCO Financial Systems June 2004 - August 2012
Skills
Medical Coding, Microsoft Excel, Time Management, Public Speaking, Microsoft Word, Customer Service, Insurance, Microsoft Office, Higher Education, Medical Billing, Leadership, Staff Development, Adult Education, Hospitals, Enrollment Management, Team Building, Student Affairs, Teaching, Resume Writing, PowerPoint, Management, Employee Relations, Research
Education
Idaho State University 2000 — 2004
Bachelor of Business Administration (BBA), Finance, General
Stevens-Henager College
Web Design in progress, Web Page, Digital/Multimedia and Information Resources Design
Wells Fargo September 2014 - Present
Wells Fargo Home Mortgage November 2012 - Present
Wells Fargo Home Mortgage November 2012 - Present
State of Iowa January 2012 - May 2012
DICE October 2011 - December 2011
NCO Financial Systems November 2010 - September 2011
Skills
Microsoft Excel, Microsoft Word, Microsoft Office, 10 Key, Typing, Internet Explorer, Organizational...
Education
Kaplan University-Cedar Rapids Campus 2009 — 2012
Bachelor's degree, Business Administration and Management, General
Kaplan University-Cedar Rapids Campus 2009 — 2010
Associate of Arts and Sciences (A.A.S.), Paralegal
Pleasantville High School 1989 — 1992
General, General Studies
Planet Mitsubishi July 2013 - Present
NCO Financial Systems February 2012 - October 2012
Charlotte Flooring July 2007 - April 2009
Public Storage November 2004 - July 2007
Skills
Customer Service, Credit, Data Entry, Microsoft Office, Microsoft Word, PowerPoint, Filing, Call Centers, Collections, Outlook, Payments, Management
Education
Gaston College 2009 — 2010
Human Services, General
North Shore Agency, LLC September 2013 - Present
NCO Group October 2009 - August 2013
NCO Financial Systems March 2008 - October 2009
Outsourcing Solutions Inc. (OSI) Company June 1999 - February 2008
DIMAC Direct July 1994 - June 1999
Creative Technical Services (CTS) September 1983 - June 1994
Skills
Direct Marketing, Call Center, Outsourcing, P&L Management, Management, Strategy, Leadership, Account Management, Team Leadership, Product Management, Change Management, Start-ups, Lead Generation, Forecasting, Cross-functional Team..., Process Improvement, New Business Development, Direct Sales, Sales Process, Marketing Strategy, Sales, Negotiation, B2B, Business Strategy, Selling, Direct Mail, CRM, Sales Management, Budgets, Competitive Analysis, E-commerce, Business Process..., Key Account Management, Customer Experience, Business Development, Customer Service, Sales Operations, Executive Management, Vendor Management, Customer Retention, Program Management, BPO, Call Centers, Product Marketing, SaaS, Salesforce.com, Analytics, Operations Management, Strategic Partnerships, Solution Selling
Education
State University of New York - System 1999 — 1999
BS Marketing, Marketing
Georgia Institute of Technology 1979 — 1983
Industrial Management
Chaminade
Sacred Heart Elementary
Sacred Heart Elementary
Sacred Heart Elementary
NCO Financial Systems June 2011 - Present
Winsteads February 2010 - April 2011
Skills
Customer Service, Technical Support, Microsoft Word, Solid computer skills, Passion for Helping..., Professional Phone..., Microsoft Excel, Debt Collection
Education
Johnson County Community College 2011 — 2015
Associate's Degree, Entrepreneurial and Small Business Operations
Broadmoor Technical Center 2008 — 2010
Certificate of Hospitality Management, Culinary Arts/Chef Training
Shawnee Mission East High School 2008 — 2010
High School Diploma
Speed school dist 802 April 2007 - Present
Chicago Public Schools June 2005 - August 2007
NCO Financial Systems April 2000 - January 2004
Skills
PowerPoint, Smartboard, Microsoft Excel, Curriculum Design, Microsoft Word, Research, Secondary Education, K-12, Classroom, Microsoft Office, Public Speaking, Instructional Design, Early Childhood..., Lesson Planning, Elementary Education, English, Nonprofits, Teaching English as a..., Teacher Training, Teaching, Tutoring, Staff Development, Technology Integration, Community Outreach, Social Media, Customer Service, Instructional Technology, Leadership Development, Educational Leadership, Special Education, Language Arts, Grant Writing, Differentiated..., Editing, Higher Education, Event Planning, Educational Technology, ESL, Language Teaching, Literacy, Classroom Management, Social Studies, Curriculum Development, Adult Education, Coaching, E-Learning, Student Counseling, Educational Consulting, Mathematics Education
Education
Grand Canyon University
Master's degree, Special Education and Teaching
University of Phoenix
Bachelor's degree, Elementary Education and Teaching
NCO Financial Systems June 2014 - December 2014
Claire's Boutique September 2013 - 2013
ARDENE October 2008 - December 2008
Skills
Business Development, Budgeting & forecasting, Business Planning, Presentations skills, Communication Skills, customer relations, Marketing, Press Releases, Public Relations, Sales Strategies, Trade Shows, Marketing Strategy, Customer Service, Written & Oral..., Market Research, Leadership, Teamwork, Time Management, Advertising, Banking, PowerPoint, Microsoft Excel, Sales, Financial Analysis, Microsoft Office
Education
University of Guelph 2009 — 2014
Honours Bachelor of Business Administration (B.B.A.), Finance, General
Humber College 2009 — 2013
Diploma in Business Administration With Emphasis In Finance
Access Counseling Services, LLC May 2014 - Present
Safe Harbor Butler County Children’s Advocacy Center December 2013 - February 2014
Janet Jackson, SLPC & Associates June 2013 - November 2013
NCO Financial Systems January 2011 - October 2013
CVS Pharmacy May 2007 - January 2011
Bruster's Real Ice Cream May 2005 - August 2007
Skills
Microsoft Office, Receptionist Duties, Customer Service, Childcare, Telephone Skills, Administrative...
Education
Walden University 2010 — 2013
Master's degree, Mental Health Counseling/Counselor
Huntingdon College 2006 — 2010
Bachelor of Arts (B.A.), Psychology
Booker T Washington Magnet High School High School 2002 — 2006
School Students, 3.6
Aetna April 2014 - Present
NCO Financial Systems December 2010 - March 2012
JPMorgan Chase August 1997 - November 2010
Skills
Persuasive Communication, Customer Negotiations, Data Analysis, Fraud Investigations, Data Verification, Team Leadership, Problem Solving, Marketing Strategy, Team Oriented, Financial Reporting, Auditing, Information Security..., Negotiation, Invoicing, Team Management, Fraud, Public Speaking, Call Centers
Education
Franklin University 2012 — 2014
Bachelor's Degree, Business Administration, 3.53
The Ohio State University 1993 — 1996
None, Wildlife Biology
Marion Catholic High School 1988 — 1992
Diploma, College Prep
Columbus State Community College September 2009 - Present
NCO Financial Systems 2008 - 2009
Law Office of Curtis O. Barnes January 2006 - November 2006
VITA January 2003 - April 2005
Education
Ohio University 2006 — 2008
Bachleors, Communications; Minor Business & Economics
Hocking College 2003 — 2005
Accounting, Accounting & Business Managment
Bottom Line Systems, Inc. April 2013 - Present
Bottom Line Systems, Inc. April 2003 - Present
NCO Financial Systems 1999 - 2003
Skills
Insurance, Revenue Cycle, Managed Care, HIPAA, Health Insurance, Medicare, Process Improvement, Healthcare Industry, EHR
Education
Joliet Junior College 1980 — 1981
Business, Management, Marketing, and Related Support Services
Gwinnett County Public Schools August 2013 - Present
Gwinnett County Public Schools March 2013 - August 2013
NCO Financial Systems October 2012 - March 2013
Progressive Financial Services April 2011 - September 2012
Masciocchi & Masciocchi, LLC August 2008 - March 2011
Andrew M. Duclair, P.C. July 2007 - August 2008
Office of the Public Defender, NJ May 2005 - July 2007
Skills
PowerPoint, Microsoft Word, Microsoft Office, Microsoft Excel, Data Entry, Westlaw, Office Management, Legal Research, Legal Writing, Lexis, Research, Wordperfect, Community Outreach, Teaching, Elementary Education, Editing, Administrative..., Legal Assistance, Curriculum Development, Educational Leadership, Higher Education
Education
Georgia State University 2013 — 2014
Master of Arts (M.A.), Early Childhood Education
Rutgers University 2006 — 2010
Bachelor of Applied Science (B.A.Sc.), Criminal Justice/Criminal Law
University of Phoenix-Philadelphia Campus 2005 — 2006
Criminal Justice, 3.9/4.0 gpa
Northampton Community College 1997 — 1999
Associate of Arts and Sciences (AAS), Elementary Education and Teaching
Quest Diagnostics July 2015 - Present
Surgery Partners, LLC May 2015 - Present
LabCorp May 2004 - June 2012
NCO Financial Systems May 2003 - May 2004
Verizon Wireless January 2000 - January 2002
Skills
Customer Service, Data Entry, Process Improvement, Call Centers, Microsoft Excel, Policy, Microsoft Word, Invoicing, Healthcare, Outlook, Microsoft Office, Training, Community Outreach, Time Management, ICD-9, Public Speaking, Insurance, Leadership, Event Planning, Social Media, Editing, Team Building, Administrative..., Excel, Word, Teaching, Public Relations, Medical Billing
Education
University of South Florida 2001 — 2003
Political Science Major
St. Petersburg College 1999 — 2000
Associates, Political Science
Florida State University 1997 — 1998
Voice Systems Engineering, Inc. September 2013 - Present
Catalyst 360 July 2012 - September 2013
Devine Construction June 2010 - September 2012
Eastern Care Medical Services 2009 - 2010
NCO Financial Systems June 2007 - June 2009
Skills
Cpr Certified, EMT Certification
Education
La Salle University 2001 — 2006
Criminal Justice, Criminal Justice and Corrections
Star Technical Institute 2009 — 2009
EMT Certification, Emergency Medical Technology/Technician (EMT Paramedic)
Ktron January 2012 - Present
Ktron June 2009 - January 2012
Ktron America June 2007 - June 2009
NCO Financial Systems 2005 - 2007
AmerisourceBergen April 2004 - May 2005
IDC 1996 - 2004
Skills
Troubleshooting, Disaster Recovery, VMware, DNS, Active Directory, Cisco Technologies
Education
La Salle University - School of Business Administration 1992 — 1996
BS, Business Management/MIS
Velosi August 2011 - Present
Brunel Energy January 2010 - July 2011
NCO Financial Systems December 2008 - January 2010
Swift Technical Services September 2007 - November 2008
RES January 2007 - September 2007
Next-Hire Consultants September 2005 - January 2007
Skills
Offshore Drilling, Petroleum, Energy Industry, Oil/Gas, Upstream, Energy, Recruiting, Contract Management, Business Development, EPC, Procurement, Engineering, Screening, Refinery, Pipelines, Piping, Occupational Health, Subsea Engineering, Completion, Petrochemical, FPSO, Pressure, Onshore, Oil & Gas Industry, Offshore Operations, Project Engineering, Strategic Sourcing, Safety Management..., Factory, Gas, FEED, Natural Gas, Oilfield, Metal Fabrication, Project Control, Contract Recruitment, Drilling, Materials, Supervisory Skills, Downstream Oil & Gas, Technical Recruiting, Quality Assurance, LNG, Inspection, Commissioning, Welding, Instrumentation, Process Engineering, Power Generation, Refineries
Education
Georgia State University 1999 — 2003
BS, Business Administration
Craig Builders, Inc. July 2014 - Present
VantagePoint Healthcare Advisors December 2006 - July 2014
NCO Financial Systems March 1990 - April 2006
Skills
Compliance, Accounts Receivable, General Ledger, Accounts Payable, Financial Reporting, Accounting, Payroll, Billing, Reconciliations, Financial Analysis, Quickbooks, Payroll Processing, Forecasting, Budgeting, Financial Management, Strategic Planning, Process Improvement, Excel, PeopleSoft, Invoicing, Managed Care, Budgets, Microsoft Excel, Managerial Finance, HIPAA, Medical Billing, Medicare, QuickBooks
Education
Georgia State University 2001 — 2005
Bachelor of Business Administration (B.B.A.), Accounting and Business/Management
North Carolina State University 1981 — 1986
Business Management
Scholarly Incentives, LLC January 2004 - Present
NCO Financial Systems 2003 - 2013
Education
Indiana University Bloomington
Bachelor of Arts (B.A.), Biology/Biological Sciences, General
Currently Looking for a New Opportunity Project ManagerNCO Group FinancialJanuary 2005 - January 2014
NCO Financial Systems 2005 - December 2013
RMA 2001 - 2005
Equifax 1994 - 2001
Skills
Vendor Management, Process Improvement, Outsourcing, Project Management, Call Center, Business Analysis, Call Centers, Team Leadership, Disaster Recovery, Leadership, Budgets, Management, Strategy, Software Documentation, Program Management, Cross-functional Team..., Team Building
Education
Georgia State University 1977 — 1979
General Studies, 3.5
Montreat College 1975 — 1977
Associate of Arts and Sciences (AAS), Physical Sciences, 3.5
The Task Force for Global Health August 2015 - Present
USAID / Chemonics International January 2011 - March 2014
Chemonics International / USAID January 2011 - March 2012
Aristotle January 2010 - December 2010
NCO Financial Systems January 2009 - December 2009
McKesson Health IT August 2003 - August 2008
SYNAVANT March 2002 - July 2003
McKesson Health IT 1994 - 2001
Bausch + Lomb 1990 - 1994
Zep Inc. August 1984 - August 1990
Skills
Project Management, Leadership, Analysis, Integration, Management, Governance, Strategic Planning, Budgets, Enterprise Software, Program Management, Project Planning, SQL, Data Center, Business Analysis, Government, Strategy
Education
Georgia State University 1979 — 1984
Math/IS, Information Systems
Middle East Technical University 1978 — 1978
Computer Science
Purchasing Power March 2014 - Present
NCO Financial Systems August 2008 - February 2014
TSYS Debt Management July 2004 - August 2008
Prudential Financial 1996 - 2004
Skills
CRM, Customer Service, Management, Project Management, Process Improvement, Leadership, Performance Improvement, Team Building, Staff Management, Risk Management, Analytics, Accounts Receivable, Process Management, Training, Vendor Management, Credit, Credit Risk, Recruiting, Analysis, Business Analysis
Education
Georgia Southern University 1992 — 1996
Bachelor of Business Administration (BBA), Business Administration and Management, General
Contract Callers Inc. March 2011 - Present
NCO Financial Systems January 2003 - March 2011
Independence Blue Cross June 2000 - December 2002
PTS Learning Systems 1999 - 2000
Skills
Marketing Communications, Proposal Writing, Training, Strategic Planning, Strategic Communications, Internal Communications, Direct Marketing, Press Releases, Marketing, Marketing Strategy, Program Management, Copywriting, Public Relations, PowerPoint, Microsoft Office, Corporate Communications, Project Management, Editing, Management
Education
Downingtown 1989 — 1991
James Madison University
B.S., Speech Communications
NCO Financial Systems Vice President OperationsNCO Financial Services Inc1996 - Present
NCO Financial Services Inc 1996 - 2008
Education
Indiana University of Pennsylvania 1973 — 1977
Value Place August 2006 - Present
NCO Financial Systems November 2009 - July 2010
Walmart October 2003 - October 2005
U.S. Department of State June 2000 - January 2003
Skills
Management Consulting, Business Strategy, Strategic Planning, Program Management, CRM, Customer Satisfaction, Customer Service, Employee Benefits, Employee Training, Human Resources, Management, Marketing, Policy, Recruiting, Training
Education
Keller Graduate School of Management of DeVry University 2006 — 2008
Master of Business Administration (MBA), Business Administration, Management and Operations
University of Maryland Eastern Shore 1999 — 2003
Bachelor's degree, Hotel, Motel, and Restaurant Management
Keller Graduate School of Management
M.B.A, Human Resources
Medifast, Inc. / Jason Pharmaceuticals, Inc. (NYSE: MED) January 2009 - Present
Allegis Group Services May 2006 - December 2008
Aerotek Inc. (Allegis subsidiary) October 2003 - April 2006
Aon January 1999 - September 2003
NCO Financial Systems August 1996 - December 1998
Maryland Department of Human Resources September 1994 - July 1996
Education
Frostburg State University 1991 — 1994
BS, Business Administration
Metalico - Buffalo March 2015 - Present
Superior Lubricants December 2009 - March 2015
NCO Financial Systems June 2009 - October 2009
Audax Business Solution August 2006 - June 2009
Lake Shore Behavioral Health February 2006 - August 2006
Nioga Library System December 2003 - February 2006
LiDestri Foods, Inc. May 2000 - May 2003
Skills
Financial Reporting, Accounting, Payroll, Budgeting, Accounts Payable, General Ledger, Accounts Receivable, Quickbooks, Financial Analysis, Excel, Forecasting, Microsoft Office, Payroll Processing, Auditing, Billing, Reconciliation, GAAP, Fixed Assets, Account Reconciliation, Cost Accounting, Variance Analysis, Internal Controls, Cash Flow, Accruals, Cash Management, Journal Entries, Financial Accounting, Inventory Management, Balance, Strategic Planning, Reconciliations, P&L, Audit, Peachtree, Access, Finance, Internal Audit, Financial Statements, Budgets, Management, Customer Service, Human Resources
Education
State University of New York College at Brockport 1992 — 1995
BS, Accounting
Genesee Community College 1990 — 1992
Associates Degree, Business Administration
NCO Financial Systems May 2000 - July 2008
Education
Keller Graduate School of Management 2001 — 2003
MBA, Project Management
The University of Southern Mississippi 1995 — 1998
BA, Communications
City of Lawrenceville December 2012 - May 2013
The CBE Group, Inc. 2004 - 2005
Attention, LLC. 2000 - 2002
NCO Financial Systems 1997 - 2000
IPN Network, LLC 1994 - 1996
Skills
Strategic Planning, Outsourced Solutions, Customer Service, Process Improvement, Program Evaluation, Research, Compliance, Revenue Cycle Management, Analysis, Data Analysis, Financial Analysis, Public Budgeting, Policy, Public Policy, Policy Analysis, Economic Development, Volunteer Management, Community Outreach, Public Administration, Community Development
Education
Georgia State University 2012 — 2013
Bachelor of Science (BS), Public Policy
Crestline Hotels & Resorts October 2014 - Present
Coastal Hospitality Associates LLC April 2014 - October 2014
Coastal Hospitality Associates LLC January 2013 - April 2014
Crestline Hotels & Resorts May 2012 - December 2012
Crestline Hotels & Resorts May 2009 - May 2012
NCO Financial Systems February 2009 - May 2009
JW Marriott October 2005 - October 2008
Rede Estanplaza de Hotéis 2001 - 2003
Skills
Payroll, Orientation, Hospitality Management, Employee Relations, Hotels, Employee Engagement, HR Policies, HRIS, Performance Management, Hotel Management, Hospitality Industry, Customer Service, Benefits, Outlook, Excel, Word, Guest Service, Public Speaking, PowerPoint, New Hire Orientations, Hospitality, Interviews, Employee Benefits, Microsoft Excel, Personnel Management, Applicant Tracking..., Management, Onboarding, Human Resources, Hiring, Recruiting, Benefits Administration, ADP Payroll, Employee Training, Labor Relations, Training, PeopleSoft, Talent Management, Employee Handbooks, Front Office, Employee Recognition, Resorts, Leadership Development, Organizational..., Coaching, Property Management..., FMLA
Education
Strome College of Business 2010 — 2010
Certificate, Human Resources
Fundação Getúlio Vargas 2004 — 2005
CEAG, Business Administration
Faculdades Hebraico Brasileira Renascenca 2000 — 2002
Associate Degree, Hospitality Management
Comcast May 2012 - Present
Comcast April 2011 - Present
Independent February 2011 - Present
Children's Home + Aid Society of Illinois January 2010 - Present
Mankind Project June 1996 - Present
US Census Bureau April 2010 - August 2010
The Nielsen Company September 2007 - February 2009
NCO Financial Systems September 2002 - September 2007
AT&T December 2000 - September 2002
MOA Hospitality, Inc. August 1994 - December 1999
Skills
Business Intelligence, Outsourcing, Microsoft SQL Server, Program Management, Management, Analysis, Databases, Leadership, Outlook, Project Management, Training, Access, Nonprofits, Troubleshooting, Customer Satisfaction, Fundraising, Microsoft Excel, Integration, Editing, Telecommunications, Sales, Public Relations, Business Process..., Public Speaking
Education
Harper College 2010 — 2011
Microsoft Certified Techology Specialist, Business Intelligence Developer
Marquette University 1982 — 1986
BA
St. Viator High School 1978 — 1982
Credit First National Association May 2012 - Present
Creditors Interchange Receivable Management February 2003 - May 2012
NCO Financial Systems May 2002 - February 2003
GE Card Services June 2001 - May 2002
Great Lakes Bureau, Inc. June 1999 - May 2001
Skills
Call Center, Credit Cards, Management, Team Leadership, Portfolio Management, Credit, Recruiting, Process Improvement, Loans, Risk Management, Skip Tracing, Operations Management, Customer Service, Training, Leadership, Call Centers, Accounts Receivable
Education
Hiram College 1995 — 1999
Bachelor's Degree, Management
Hiram College
PHEAA May 2014 - Present
CARMA Innovations April 2013 - April 2014
NCO Financial Systems 2010 - 2013
Axiant, LLC May 2008 - December 2009
Axiant, LLC December 2006 - April 2008
Wolpoff & Abramson, LLP May 2005 - November 2006
Education
Franklin & Marshall College 2000 — 2004
B.A. Degree, Double; Political Science & History
The Law Office of Isaac S. Schreibman January 2011 - Present
MiraMed Global Services November 2005 - December 2010
Revenue Production Management 2003 - 2005
NCO Financial Systems 2002 - 2003
Progrssive Management Systems and Solutions 1999 - 2002
Revenue Maximization Group 1997 - 2002
HHL Financial Services 1986 - 1997
Hayt Hayt and Landau February 1982 - 1986
Teller, Levit and Silvertrust 1981 - 1982
Skills
Revenue Cycle, Call Center
Education
John Marshall Law School 1978 — 1981
JD, Law
Franklin & Marshall College 1973 — 1977
BA, History
Allscripts May 2003 - Present
NCO Financial Systems January 2002 - March 2003
EmSTAT August 1996 - December 2001
Skills
HL7, Salesforce.com, Sales Process, HIPAA, Healthcare
Education
Indiana University Bloomington 1971 — 1979
BS, MS, MBA, Education, Economics, Business
Logansport High School
Todays Staffing March 2007 - May 2008
NCO Financial Systems April 2005 - September 2006
Simple Health Solutions March 2001 - February 2005
Skills
Customer Service
Education
Keiser College 2005 — 2009
Associates of Science, M.A.
Georgia Perimeter College 2000 — 2000
M.A.
NCO Financial Systems May 2010 - Present
FAMS April 2008 - January 2010
Skills
Quality Center, Credit, Training, Finance, Accounting, Software Documentation, Business Analysis, Analysis, Loss Mitigation, Loans, Mortgage Lending, Credit Analysis, Credit Risk, Financial Services, User Acceptance Testing, Risk Management, SDLC
Education
South Carolina State University 1995 — 1997
candidate, Business Administration and Management, General
Georgia Perimeter College
Business Administration and Management, General
NCO Financial Systems September 2005 - Present
Risk Management Alternatives April 2001 - September 2005
GE CAPITAL IT SOLUTIONS October 1997 - December 2000
Education
Grand Valley State University 1977 — 1981
McGraw-Hill Education December 2012 - Present
The McGraw Hill Companies November 2009 - December 2012
NCO Financial Systems October 1995 - November 2009
Skills
Microsoft Office 2007, Microsoft Excel, Microsoft Access, Visual Basic, FTP software, TM1, Lawson General Ledger, Atlas, EDW, iPub, Technically Competent, Oral & Written..., Customer Service, Corporate Communications, Finance, Analytics, Statistics, Financial Accounting, Financial Analysis, Financial Forecasting, Financial Modeling, Financial Reporting, Strategic Financial..., Account Reconciliation, Cost Accounting, Accounts Receivable, Budget Process, Budget Monitoring, Budget Setting, Budget Reconciliation, Department Budgeting, Revenue Analysis, Revenue Modeling, Revenue Streams, Revenue Forecasting, Trend Forecasting, Cash Flow Forecasting, Expenses, Expense Reports, Business Analysis, Key Performance..., Performance Measurement, Data Modeling, Statistical Modeling, Predictive Modeling, Presentation Design, Presentation Development, Database Administration, Database Management, Custom Spreadsheet...
Education
Franklin University
BS, Financial Management
Bank of Montreal July 2011 - Present
Bank of Montreal January 2008 - July 2011
NCO Financial Systems July 2005 - January 2008
Bedo March 2003 - July 2005
Skills
Fraud Detection, Banking, Customer Service, Event Planning, Time Management, Team Leadership, Financial Analysis, Investments, Call Center, Analysis, Customer Satisfaction, Risk Management, Leadership, Program Management, Call Centers, Management, Microsoft Office, Coaching, Finance
Education
Ryerson University 2005 — 2007
Human Resources Management and Services
George Brown College
Marketing/Marketing Management, General
Professional Services June 2007 - Present
Children's Aid Society March 2006 - Present
Hobart West Solutions April 2007 - February 2008
American Staffing Resources July 2006 - March 2007
Hobart West Solutions May 2006 - July 2006
NCO Financial Systems December 2003 - November 2005
Crystal View Technology April 2003 - December 2003
Professional Security Bureau January 1999 - March 2002
Education
Cosmetology Teacher
High School Diploma
Geneva College
Associate of Arts, Business Administration
Konica Minolta Business Solutions U.S.A., Inc. January 2011 - Present
NCO Financial Systems September 2010 - December 2010
Chryler Financial 1999 - 2010
Skills
Analysis, Documentation, Retail, Contract Management, Research, Billing, Supervisory Skills, Time Management, Risk Analysis, Customer Service, Budgeting, Scheduling, Debt Collection, Account Management, Mentoring, Microsoft Office, Excel, SAP R/3, Salesforce.com, Credit Risk, Customer Retention, Customer Focus, Process Scheduler, Credit, Finance, Sales, Invoicing, Risk Management, Underwriting, Insurance, Financial Services, Microsoft Excel, Forecasting, Financial Analysis, Management, Leadership, CRM, Strategy, Process Improvement, Portfolio Management, Loans, Team Building, Customer Satisfaction, Team Leadership
Education
University of Phoenix 2007 — 2009
MBA, Business and Public Administration
Grambling State University 1994 — 1998
BA, Political Science/Pre Law
NCO Financial Systems July 2000 - Present
Outsourcing Solutions, Inc. June 1996 - July 2000
Dun & Bradstreet July 1987 - June 1996
Skills
Call Center, Workforce Management, Operations Management, BPO, Process Improvement, Call Centers, Vendor Management, Performance Management, Telecommunications, Customer Satisfaction, Outsourcing, Customer Experience, Team Building, Customer Retention, CRM, Executive Management, Leadership, Cross-functional Team...
Education
Indiana University of Pennsylvania
Indiana University of Pennsylvania, Indiana, PA
B.S. Business Management
Gap Inc./Outlet September 2010 - July 2012
NCO Financial Systems October 2009 - March 2010
Starbucks Coffee Company December 2006 - September 2009
Education
George Brown College 2005 — 2008
Advanced Diploma, Marketing
Chubb Edwards August 2012 - Present
Seneca College 2014 - 2014
Seneca College 2014 - 2014
Garda June 2012 - August 2012
Gemma Communications January 2012 - June 2012
NCO Financial Systems December 2010 - August 2011
Gatestone & Co. April 2010 - August 2010
Seneca College of Applied Arts and Technology October 2009 - March 2010
President's Choice Financial April 2008 - December 2008
Skills
Call Center, Customer Service, Credit, Retail, Crisis Communications, Customer Relations, Access, Excel, Problem Solving, Microsoft Office, Word, PowerPoint, Windows, Customer Satisfaction, Research, Advertising, Administration, Analysis, Inventory Management, Social Media, Documentation, English, Team Leadership, Microsoft Word, Microsoft Excel, Call Centers, Team Building, Communication, Leadership
Education
Humber College 2011 — 2011
Ontario College Certificate, Emergency Telecommunications, 4.0
Seneca College of Applied Arts and Technology 2009 — 2010
Ontario College Diploma, Library & Information Technician
Humber College 2005 — 2008
Advanced Diploma, Journalism
Expert Global Solutions November 2014 - Present
NCO Financial Systems December 2012 - Present
NCO Financial Systems March 2008 - Present
NCO Financial Systems 1987 - 2010
Skills
Call Center, Credit, Process Improvement, Customer Service, Credit Cards, Call Centers, Operations Management, Team Building, Leadership Development, Executive Management, Risk Management, Outsourcing, Financial Services, Banking, Vendor Management, Customer Experience, Loans, Relationship Management, Leadership
Education
Johnson and Wales University 1981 — 1983
Business Administration and Management, General
Coginchaug RHS 1977 — 1981
Transworld Systems April 2014 - Present
Camirus Group June 2009 - Present
NCO Financial Systems August 2010 - April 2014
Axiant, LLC July 2009 - December 2009
Wolpoff & Abramson, LLP March 2007 - August 2007
Wolpoff & Abramson January 2003 - January 2005
Daimler Chrysler Financial Services, LLC January 1997 - January 2002
Daimler Chrysler Financial Services January 1996 - January 1997
Beasley Concrete, Inc January 1994 - January 1996
Skills
Process Improvement, Management, Data Analysis, Project Management, Coaching, Credit, Training, Customer Service, Risk Management, Mergers, Microsoft Office, Call Center, Outlook
Education
James Madison University 1989 — 1993
Management, Marketing
NCO Financial Systems November 2010 - Present
Sprint Corporation June 1996 - March 2012
Sprint November 1988 - July 2006
Skills
Management, Marketing, Forecasting, Sales, Accounts Receivable, Strategy
Education
James Madison University 1979 — 1984
Bachelor of Science, Data Processing (MIS)
Aaron's, Inc March 2015 - Present
Aaron's, Inc November 2013 - February 2015
Enhanced Recovery Company, LLC May 2013 - July 2013
Enhanced Recovery Company, LLC June 2012 - May 2013
NCO Financial Systems January 2007 - December 2011
NCO Financial Systems Inc. formerly Risk Management Alternatives Inc August 2005 - January 2007
Risk Management Alternatives Inc. formerly Equifax Inc February 1999 - August 2005
Equifax Inc October 1995 - January 1999
Skills
Call Center, Customer Relations, Performance Management, BPO, Operations Management, Vendor Management, Outsourcing, Customer Satisfaction, Process Improvement, Customer Experience, Team Building, Workforce Management, Credit, Credit Cards, Coaching, Performance Improvement, Call Center Development, Team Leadership, Income Statement, Change Management, Leadership Development, Strategic Planning, Budgets, Training, Leadership, Customer Service, Recruiting, CRM, Human Resources, Call Centers, Management, Analysis, Strategy, Program Management, Team Management, Quality Assurance, Employee Training, Executive Management, P&L Management, Time Management, Business Process..., Finance, Customer Retention, Banking, Account Management, Business Analysis, Payroll, Cross-functional Team..., Portfolio Management, Risk Management
Education
Georgia Southern University 1990 — 1995
Bachelor of Science, Psychology & Business Administration
NCO Group December 2010 - February 2014
NCO Financial Systems 2005 - 2010
NCO Financial Systems 2001 - 2005
Compass Receivables Management Corporation (Acquired by NCO) 1999 - 2001
Bomar (Acquired by Compass Receivables Management) 1998 - 1999
Skills
Revenue Cycle, HIPAA, Accounts Receivable, Revenue Cycle Management, Telephone Skills, Invoicing, CPT, Training, Payroll, Accounts Payable, Vendor Management, Account Reconciliation, Management, Leadership, Accounting, CRM, SAP, Operations Management, Call Centers, Process Improvement, Team Building
Education
American Institute for Paralegal Studies, Duluth, GA
Paralegal Certification
Gwinnett Technical College
Accounting
NASA June 2013 - Present
NASA January 2013 - June 2013
NASA January 2012 - January 2013
FAA May 2010 - July 2010
NCO Financial Systems 2006 - 2008
Long Island Jet Center December 2005 - September 2006
Skills
Commercial Litigation, Legal Writing, Westlaw, Civil Litigation, Litigation, Legal Research
Education
University of Mississippi School of Law 2008 — 2011
New York University 2003 — 2005
BA, History and Philosophy of Science and Technology
Gettysburg College
College of Nanoscale Science and Engineering of the University at Albany November 2011 - Present
NCO Financial Systems February 2002 - July 2011
NCO Financial Systems August 1994 - February 2002
NCO Financial Systems September 1993 - August 1994
NCO Financial Systems February 1993 - September 1993
Education
Hudson Valley Community College
Business/Marketing
NCO Financial Systems November 2011 - Present
Aon Hewitt November 2005 - October 2011
Adecco Personnel Services February 2005 - November 2005
Kaleidoscope, Inc., Spring, Texas June 2001 - June 2005
Interfaith of The Woodlands June 2001 - September 2003
Skills
COBRA, Open Enrollment, Benefits, Flexible Spending..., Leaves Of Absence, Defined Benefit, 401k, Dental, Employee Benefits, Benefits Administration, Pensions, FMLA, Supplemental Insurance, Benefit Administration, New Hire Orientation, New Hire Orientations, Wellbeing, Profit Sharing, Technical Recruiting, Group Health, Compensation, HRIS, Group Benefits, FSA, Unemployment Claims, Retirement, Health Insurance, HIPAA, New Employee Orientation, Disability Insurance, HR Consulting, Job Evaluation, Welfare
Education
Keller Graduate School of Management of DeVry University 2010 — 2011
Bachelor of Science, Business & Technical Management, HR Management, Project Management
North Harris Montgomery College 2002 — 2006
Associate of Arts, Business
NCO Financial Systems October 2012 - Present
US Army November 2002 - October 2010
Education
Franklin University 2011 — 2012
Bachelor of Science (BS), Human Resources Management and Services
Kelly Services March 2011 - Present
Healthnet Federal Services March 2011 - Present
NCO Financial Systems August 2007 - March 2011
Reese Teleservices August 2010 - December 2010
Skills
MCP window nt
Education
Kent State University 1999 — 2003
Bachelors in Science Technology, Associates in Accounting, Accounting, computers and science
Transworld Systems November 2014 - Present
NCO Financial Systems 1998 - October 2014
Medaphis (Aquired by NCO in 1998) 1995 - 1998
Delta Air Lines 1988 - 1995
Skills
IT Service Management, Outsourcing, Operations Management, Call Centers, Leadership, Project Planning, Software Development, Performance Improvement, Team Building, System Administration, Training, Start-ups, Customer Service, Management, Process Improvement, Strategic Planning, Team Leadership, Vendor Management
Education
Georgia State University
BBA
Wonnacottaville August 2008 - Present
NCO Financial Systems June 2011 - December 2011
Lighthouse Village April 2009 - October 2009
Vector Marketing September 2006 - February 2008
Community Christian Church September 2002 - March 2006
Education
Jackson Community College 2009 — 2012
Still Attending, Business Administration
NCB Management Services, Inc. March 2014 - Present
Eastern Revenue Inc January 2010 - June 2014
NCO Financial Systems March 2006 - January 2007
Skills
Leadership, Management, Customer Service, Microsoft Excel, Microsoft Office, Microsoft Word, Photoshop, PowerPoint, Process Improvement, Research, Sales, Training
Education
Holy Family University
Brighthouse Networks November 2014 - Present
Brighthouse Networks March 2013 - Present
US Navy October 2008 - October 2012
NCO Financial Systems January 2007 - October 2008
Best Buy January 2005 - January 2007
Pacific Monarch Resorts July 2004 - January 2005
US Navy June 1999 - June 2003
Skills
Direct Sales, Customer Service, Technical Support, Sales Plan, Project Management, Streamlining, Employee Training, Recruitment Training, Sales, Recruiting, Customer Satisfaction, Team Leadership, Leadership, Leadership Development, Inventory Management, Public Speaking, Sales Management, Sales Operations, Networking, Team Building, Time Management, Troubleshooting, Budgets, Navy, Training, Microsoft Office, Human Resources, Cisco Technologies, Security, Management, Hardware, Windows Server, Laptops, Windows 7, Information Technology, Windows, Help Desk Support, Account Management, Operating Systems
Education
University of Phoenix 2011 — 2014
Information Technology in Software Engineering, Persuing Bachelor's of Science in Information Technology and Software Engineering, 3.0
Johnson County Community College 2004 — 2006
Associate of Arts (A.A.), Information Technology; Software Design
New Horizons Computer Learning Center
Manuvie (Manufacturers Life Insurance) November 2014 - Present
NCO Financial Systems March 2014 - October 2014
Equinox Marketing Services September 2013 - January 2014
Rafik El-Khoury & Partners February 2010 - March 2012
Rafik El-Khoury & Partners April 2009 - February 2010
Rafik El-Khoury & Partners January 2008 - January 2010
Rafik El-Khoury & Partners November 2007 - March 2009
Te-Vega – Ets. Khalil Fattal et Fils March 2007 - June 2007
Qatar International Trading (QIT) August 2004 - October 2006
Societe Nassif November 2003 - May 2004
Skills
Team Management, Performance Management, Microsoft Office, Business Development, Negotiation, Project Planning, WBS, Resource Leveling, Project Performance, Project Control, Project Cost, Schedule Control, Scope Management, International Business..., Cost Control, Project Coordination, AutoCAD, Analysis, Project Management, Microsoft Excel, Operations Management, Customer Service
Education
HEC Montréal 2012 — 2013
Certificate, Project Management
Notre Dame University - Lebanon 2000 — 2004
Bachelor of Business Administration (B.B.A.), International Business Management
Asset Acceptance 2011 - 2012
NCO Financial Systems July 2008 - October 2010
Education
Grand Canyon University 2010 — 2014
Bachelor's degree, Business, Management, Marketing, and Related Support Services
NCO Financial Systems November 2007 - June 2011
Diversified Adjustment Services, Inc. November 2006 - November 2007
HOM Furniture July 2006 - January 2007
Builder Marketing Concepts, Inc. May 1994 - June 2006
Education
Glendale Community College
Glendale High School
Exel July 2013 - Present
TRC STAFFING August 2012 - Present
Godman Guild Association June 2010 - July 2011
COMMUNITY BUS SERVICES November 2007 - November 2008
COLUMBUS CITY SCHOOLS June 2006 - June 2007
NCO Financial Systems August 2005 - May 2006
Skills
Works well in fast-pace..., Performs tasks with..., Strong analytical and..., Resolves issues quickly..., Positive and..., Excellent written and..., Record keeping without..., Excellent customer..., Meets quotas and..., Ability to work well..., Time Management, Accounting, Administrative..., Analytical Skills, Call Centers, Community Outreach, Customer Service, Data Entry, Databases, Event Management, Finance, Human Resources, Interviews, Leadership, Marketing, Microsoft Excel, Microsoft Office, Microsoft Word, Outlook, PowerPoint, Program Management, Recruiting, Research, SharePoint, Training, Management, Public Speaking, Team Building, Administration, Event Planning, Leadership Development, Nonprofits, Teaching, Strategic Planning, Process Improvement, Analysis, Payroll
Education
Keller Graduate School of Management of DeVry University 2010 — 2012
Master of Business Administration (M.B.A.), Human Resources Management and Services, 3.7
Franklin University 2007 — 2009
Bachelor of Arts (B.A.), Business Administration, Management and Operations
St. Joseph Health System, Primary Physician Network June 2015 - Present
Indiana University Health October 2006 - June 2015
Michiana Behavioral Health July 2005 - September 2006
Argent Healthcare Services October 2003 - September 2005
NCO Financial Systems January 1997 - October 2003
Skills
Management, Process Improvement, Customer Service, Outlook, Team Leadership, HIPAA, Leadership, Change Management, Windows, Banking, PowerPoint, Strategic Planning
Education
Indiana Institute of Technology 2008 — 2012
Bachelor of Science (BS), Business Adminstration / Management of Information Systems
Michiana College 1989 — 1991
Associate's degree, Computer Business Management
NCO Financial Systems April 2000 - Present
Education
Gwinnett Technical College 2011 — 2013
Associate's degree, Accounting
NCO Financial Systems December 2008 - Present
Professional Medical Services 2001 - September 2008
Skills
Data Entry, Microsoft Excel, Outlook, Accounts Receivable, Telephone Skills
Education
George C Wallace State Community College-Hanceville
NCO Financial Systems March 2009 - Present
Skills
Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research, Outlook, Teaching, Photoshop, Public Speaking
Education
Georgia State University
Bachelor's degree Education
Greater Atlanta Christian School
PCUSA August 2012 - Present
Personal Touch Hospice September 2013 - October 2013
ibexglobal October 2010 - July 2013
Personal Touch Hospice 2013 - 2013
NCO Financial Systems October 2010 - October 2010
Skills
Microsoft Office, Sales, Event Planning, Microsoft Excel, Team Building, Nonprofits, Leadership, Microsoft Word, Social Media, Customer Service, Public Speaking, Team Leadership, Leadership Development, Research, Training, Strategic Planning, Marketing, Inventory Management, PowerPoint, Teaching, Process Improvement, Outlook, Editing, Budgets, Teamwork, Marketing Strategy, Management, New Business Development, Social Media Marketing
Education
Gordon Conwell Theological Seminary 1972 — 1975
Master of Divinity (M.Div.), Theology/Theological Studies
Gordon College 1966 — 1970
Bachelor of Arts (B.A.), Mathematics
NCO Financial Systems May 2006 - Present
Education
Highline Community College 2012 — 2013
Post Graducate Certificate, Paralegal
University of Washington 2003 — 2005
Bachelor of Arts (B.A.), Interdisciplinary Arts & Sciences
Expert Global Solutions July 2015 - Present
Jackson College September 2014 - Present
Guardsmark June 2013 - December 2014
NCO Financial Systems September 2009 - May 2013
Skills
Public Speaking, Research, Troubleshooting, Teaching, Windows Server, Windows, Active Directory, Customer Service, Management, System Administration
Education
Jackson Community College 2014 — 2016
Associate's Degree, Cyber Security, 3.292
Jackson Community College
LEARY LANDSCAPING January 2001 - Present
NCO Financial Systems January 2003 - April 2006
Cendant Marketing Group March 2000 - April 2003
Skills
New Business Development, Computer Science, CAD, Financial Accounting, Electronics, Landscaping, Microsoft Excel, Microsoft Word, Sales, Public Speaking, Team Building, Leadership, Microsoft Office, Program Management, PowerPoint, Customer Service, Teaching, Time Management, Management, Social Media Marketing, Leadership Development, Coaching, Social Networking, Organizational..., Team Leadership, Project Management
Education
ITT Technical Institute-Norfolk 2012 — 2014
Associate's Degree, Business Administration and Management, General
LAKE TAYLOR HIGH 1993 — 1997
Xerox January 2011 - Present
NCO Financial Systems January 2009 - January 2011
Bargain Network January 2006 - January 2009
Skills
Providing leadership,..., Answering front line..., Conducting staff..., Handling any customer..., Responding to customer..., Ensuring high quality..., Putting together daily..., Monitoring the..., Troubleshooting any..., Tracking the number of..., Being visible at all..., Presenting...
Education
Houston Community College
Business Administration and Management, General