Experience
Northfield Hospital & Clinics  September 2014 - Present
Army National Guard  April 2013 - Present
Gopher Sport  April 2012 - Present
Scout Model and Talent Agency  March 2011 - Present
NCO Financial Systems   November 2011 - August 2012

Skills
Microsoft Office, Microsoft Excel, PowerPoint, Microsoft Word, Customer Service, Research, Social Media, HTML, Public Speaking, Teamwork, Matlab, Windows, English, Illustrator, Leadership, Data Entry, Marketing, Sales

Education
Inver Hills Community College   2014 — 2016
Business, Management, Marketing, and Related Support Services

Le Cordon Bleu College of Culinary Arts-Minneapolis   2011 — 2013

Experience
U.S. Security Associates, Inc.   2009 - Present
Purisolve, Inc.   2013 - Present
SHCS   2007 - 2009
NCO Financial Systems   2005 - 2007
Piedmont Hospital  2002 - 2004

Skills
Healthcare Management, Community Outreach, Training, Public Speaking, Customer Service, Program Management, Team Leadership, Event Planning, Recruiting, Home Care, Eligibility, Gerontology, Ministry Leadership, New Business Development, Employee Management, Medicaid Managed Care, Quality Management, Business Process..., Operations Management, Revenue Cycle Management, Strategic Planning, Business Development, Hospitals, Human Resources

Education
Southern Illinois University, Carbondale   1997 — 2001
B.S, Management

Southern Illinois University, Carbondale   1997 — 2001
Certification, Long Term Care/Gerontology in Accordance to Nursing Home Administrators AIT

American Inter-Continental University
M.B.A, Global Technology Management

Kankakee High School

Kankakee High School

Lanier Technical College
Certification, American Heart Association CPR/First Aide Instructor

Experience
Needful Things   August 2014 - Present
Samaritan House Ministries   July 2008 - Present
Resident Research   May 2014 - January 2015
Express Scripts  September 2013 - August 2014
NCO Financial Systems   October 2010 - October 2012
Iqor: Peoples Gas   December 2008 - October 2010

Skills
Pharmacy Benefit..., Medicare Part D, Pharmacy, Microsoft Excel, Microsoft Office, Managed Care, Medicaid, HIPAA, Medicare, Pharmacists, Healthcare, Patient Advocacy, Medication Therapy..., Medical Terminology, Patient Safety, Data Entry, Customer Service, Verification, Adobe Acrobat, Mac OS, Training, Human Resources, Problem Solving, Quality Assurance, Team Leadership, Administration, Teamwork, Management, Research, Time Management, Customer Satisfaction, Conflict Resolution, Social Networking, Leadership, Nonprofits, Strategic Planning, PowerPoint, Sales, Outlook, Microsoft Word, Social Media, Employee Benefits, Marketing

Education
Liberty University   2013 — 2016
Counseling Psychology

Experience
National Precisionaire   May 2013 - Present
NCO Financial Systems   2009 - 2010

Skills
Outlook, Data Entry, Microsoft Excel, Administrative..., Customer Service, Microsoft Office, Microsoft Word, PowerPoint, Payroll, Time Management, Analysis, Human Resources, Sales, Event Planning

Education
University of Houston-Downtown   2014 — 2017
Bachelor of Science (B.S.), Computer Science

Lone Star College System   2011 — 2014
Associate of Arts (A.A.), Business Administration and Management, General, 3.5

Aldine High School

Experience
Journey's End Refugee Services, Inc.   May 2014 - July 2015
The Buffalo City Mission   November 2012 - December 2013
American Cancer Society  April 2012 - October 2012
NCO Financial Systems   May 2011 - January 2012
The Chapel at Crosspoint  August 2009 - November 2010
Athletes in Action  November 1995 - August 2009

Skills
Mountain Biking, Public Speaking, Customer Service, Teaching, Budgets, Team Building, Social Media, Nonprofits, Event Planning, Strategic Planning, Management, Coaching, Sports, Microsoft Office, Football, Negotiation, Leadership Development, Event Management, Weight Training, Social Media Marketing, Author, Leadership, Training, Policy, Volunteer Management, Community Outreach, Fundraising

Education
Liberty University   2011 — 2012
Master of Arts (M.A.), Management and Leadership, 3.93

University of California, Los Angeles   1982 — 1987
Bachelor of Arts (BA), Political Science, 2.9

Grover Cleveland high school

Experience
International Temporary Placement Corporation   June 2015 - Present
Plantiff Pharmaceutical Litigation   January 2012 - January 2015
Boutique Commercial Business Law Firm   June 2011 - August 2011
Personal Injury Plantiff Boutique Firm   February 2010 - May 2011
NCO Financial Systems   November 2005 - January 2010

Skills
Management, Operations Management, Call Centers, Sales, Team Leadership, Legal Research, Legal Assistance, Microsoft Office, Customer Service, PowerPoint

Education
Lone Star College   2010 — 2011
Certificate, Legal Assistant/Paralegal, Deans List

University of Houston-Downtown   2006 — 2009
Bachelor of Science (B.S.), Interdisciplinary Studies

Liberty University
Human Resources Management/Personnel Administration, General

Experience
Diversify BPO   September 2012 - October 2013
WNS Global Services  September 2010 - September 2012
NCO Financial Systems   September 2009 - August 2010

Skills
BPO, Workforce Management, Call Center, Performance Management, Outsourcing, Project Planning, Vendor Management, Call Centers, Management, Customer Satisfaction, Contact Centers, Customer Experience, Transition Management, Operations Management, Process Improvement, CRM, Service Delivery, Offshoring

Education
Miriam College   1999 — 2003
AB, International Studies

O.B. Montessori

Experience
NCO Financial Systems   2010 - Present
NCO Financial Systems Inc.  2009 - 2010

Skills
Workforce Management, Call Centers, Performance Management, Process Improvement, Training Needs Analysis, Call Center, BPO, Strategic Planning, Team Building, Coaching, Employee Training, Leadership Development, Business Process..., Training Delivery, Mentoring, Learning Management, Instructional Design, E-Learning, Classroom Facilitation, Virtual Facilitation, Train-the-Trainer, Needs Analysis, Training Assessments, Customer Satisfaction, Training, Leadership, Call Center Development, Training Facilitation, Blended Learning, Job Coaching, Customer Experience, SharePoint, Virtual Teams, Instructor-led Training, Virtual Training

Education
Mountain State University
Bachelor's, Business Administration - Marketing

Experience
First Niagara Bank  June 2014 - Present
Merrill Lynch  July 2013 - October 2013
Bank of America  March 2012 - May 2013
NCO Financial Systems   November 2011 - March 2012
Firstsource Solutions Limited  March 2008 - November 2011

Skills
Arithmetic, People Skills, Collections, Negotiation, Writing, Credit Cards, Mortgage Lending, Finance, Investments, Mortgage Modification, Credit, Sales, Loans, Banking, Customer Service

Education
Niagara University   2003 — 2006
Bachelor of Business Administration (BBA), Accounting

Experience
NCO Financial Systems   October 2010 - February 2012
Furnitureland South, Inc  September 2009 - September 2010
Delta Foremost Chemical Corporation  August 2008 - September 2009
Kirby Company  March 1999 - July 2009

Skills
Workforce Management, Customer Retention, Managed Services, Team Leadership, Sales, New Business Development, Strategic Prospecting, Recruiting, Customer Service, Customer Experience, Customer Satisfaction, Lead Generation, Marketing, Call Centers, Social Media, Team Building, Social Media Marketing, Event Planning, Leadership, Management, Marketing Strategy, Sales Management, Strategic Planning

Education
Loyola University Chicago   1996 — 1999
Bachelor of Arts (BA), Political Science and Government

Syracuse University   1994 — 1995

Experience
Trinity Alliance Group, LLC   August 2010 - Present
ConServe  April 2010 - Present
NCO Financial Systems   October 2002 - November 2009
HSBC BANK USA  November 1999 - September 2002

Skills
Credit Management, Credit, Credit Analysis, Skip Tracing, Credit Risk, Debt Management, Financial Analysis, Finance, Debt Settlement, Credit Scoring, Forecasting, Credit Cards, Loss Mitigation, Accounts Receivable, Financial Risk, Loans, Cash Flow, Portfolio Management, Cash Management, Consumer Lending, Risk Management, FDCPA, Call Centers, Banking, Leadership, Management

Education
Medaille College
Bachelor of Arts (BA), Business Administration, Management and Operations

Experience
Kohl's Department Stores  August 2008 - Present
Kohl'sAugust   January 2008 - Present
NCO Financial Systems   May 2011 - January 2012
Kohls  2008 - 2012

Skills
Customer Service, Childcare, Computer Science, French, COMPUTER SKILLS, Technical Training, Phone Sales, Computer Proficiency, Telemarketing

Education
North Dakota State University   2005 — 2006
Bachelor of Education (BEd), Elementary Education and Teaching BUT DID NOT GRADUATE

ROSEMOUNT HIGH SCHOOL   2001 — 2005
HIGH SCHOOL DIPLOMA, GED

Experience
Davies Ward Phillips & Vineberg LLP  July 2014 - Present
Davies Ward Phillips & Vineberg LLP  May 2012 - Present
Air Canada  June 2013 - August 2013
Hôpital du Sacré-Coeur de Montréal   May 2008 - January 2012
NCO Financial Systems   2007 - 2008

Skills
Community Outreach

Education
Université de Montréal   2010 — 2013
Bachelor of Laws (LL.B.)

McGill University   2008 — 2010
Social Work

Experience
Partner's Consulting, Inc.   August 2015 - Present
NTT DATA Business Solutions  April 2012 - August 2015
SEI  April 2012 - August 2015
Harrahs Chester Casino and Racetrack  January 2011 - March 2012
NCO Group  June 2008 - December 2009
NCO Financial Systems   March 2008 - June 2008
NCO Financial Systems   January 2007 - March 2008
NCO Financial Systems   November 2005 - January 2007
1&1 Internet AG  January 2004 - November 2005
1&1 Internet AG  January 2004 - May 2004

Skills
Vendor Management, Management, ITIL, IT Operations, SDLC, Business Analysis, Servers, CRM, Change Management, Integration, Project Management, IT Management, Information Technology, Internal Communications, Recruiting, Data Center, Windows Server, Outsourcing, Operations Management, Leadership, IT Outsourcing, Business Continuity, Quality Assurance, International, IT Solutions, Troubleshooting, Program Management, Client Management, Process Automation, Auditing Management..., IT Staffing, International Business, International IT..., Client Communications, IT Recruiting, Scrum, Agile Methodologies, VMware, ActiveBatch, SQL, Linux, Apache, JIRA

Education
Grow-Lean
CSM, CSPO, Agile

Gwynedd-Mercy University   2011 — 2014
Business Administration, International Business, Honors: Magna Cum Laude

North Montgomery County Technical Center   1997 — 1999
Technical, Information Systems

Montgomery County Community College   1999 — 2007
Associates, Information Technology

Perkiomen Valley High School   1996 — 1999
High School Diploma Class of 1999

St. Eleanors

Experience
Prudent Publishing  September 2014 - Present
Kearny Federal Savings Bank  June 2011 - March 2014
NCO Financial Systems   March 2010 - March 2011
TD Bank/Commerce Bank  September 2005 - February 2010
People's Publishing Group   June 2009 - September 2009

Skills
Banking, Cash Management, Finance, Credit, Retail Banking, Commercial Banking, Customer Service, Public Relations, English

Education
Montclair State University   2004 — 2007
Bachelor of Arts (BA), English

Robert Morris University   2003 — 2004
Art/Art Studies, General

Experience
NCO Financial Systems   September 2013 - Present
Herzing University Online  July 2012 - September 2013
Woodcraft  December 2001 - September 2012

Skills
Customer Service, call center experience, Data Entry, Store Opening, Cash Handling Experience, Problem Solving, Purchase Orders, Account Reconciliation, Microsoft Office, Crystal Reports, Accurate Record Keeping, Call Centers

Education
Mount Mary College   2010 — 2013
Bachelor of Arts (BA), Business Administration

University of Wisconsin- Waukesha   2007 — 2010
N/A, Business Administration and Management, General

Experience
RE/MAX  January 2015 - Present
Keller Williams Realty, Inc.   February 2014 - March 2015
Acme Lowcountry Kitchen   April 2012 - February 2015
NCO Financial Systems   October 2007 - October 2011
NCO Financial Systems   October 2007 - October 2011
Dockside Seafood & Specialty Market   December 2006 - September 2010
GEICO  May 2001 - December 2004

Skills
Training, Quality Assurance, Customer Service, Presentations, Development Of Employees, Process Improvement, Team Building, Client Presentation, Operations Management, Leadership, Job Coaching, Recruiting, Microsoft Excel, Management, Microsoft Word, PowerPoint, Human Resources, Communication Skills, Sales, Customer Experience, Call Centers

Education
Liberty University   1993 — 1994
English/Psychology

Experience
Centene Corporation  April 2015 - Present
Mallinckrodt Pharmaceuticals  September 2007 - April 2015
Uniprise  2004 - 2007
NCO Financial Systems   2003 - 2004
Bank One  1998 - 2003

Skills
Managed Care, Pharmaceutical Industry, Medical Devices, Access, Cognos, Contract Management, Government Contracting, Healthcare, JD Edwards, Microsoft Excel, Microsoft Office, Microsoft Word, Outlook, Pricing, Process Improvement, Sales Operations, Training, Sales

Education
Missouri State University   1994 — 1998
Bachelor of Fine Arts (BFA), Dance

Experience
UnitedHealth Group  August 2015 - Present
Family Health Network  February 2013 - August 2015
Chamberlin Edmonds  February 2012 - February 2013
Chamberlin Edmonds- Emdeon   January 2011 - February 2012
Education City   September 2010 - December 2010
NCO Financial Systems   May 2008 - August 2008

Skills
Customer Service, Medicare, Revenue Cycle, Data Entry, Medicaid, Outlook, Insurance, HIPAA, Microsoft Excel, Medical Terminology, Healthcare, Accounts Receivable, Microsoft Office, Sales, Finance, Social Security..., Corporate Communications, Contract Management, Network Management..., Contract Negotiation, Software Documentation, Managed Care, Management, Medical Billing, Credentialing, Medical Records, Healthcare Management, Medical Coding, Healthcare Industry, Networking, EHR, Health Insurance, Access, Hospitals, PPO, Process Improvement, Healthcare Information..., Training, Interviews, Leadership, HMO, Physicians, Physician Relations, Team Building, Time Management

Education
Northern Illinois University   2005 — 2010
Bachelor of Arts, Corporate/ Organizational Communications, 2006

Experience
Phytest  October 2005 - Present
NCO Financial Systems   January 1997 - October 2005

Skills
Revenue Cycle, Hospitals, Healthcare Management, Medicare, Healthcare, Accounts Receivable, Process Improvement, Customer Service, Healthcare Information..., Strategic Planning, Financial Analysis, EMR, Microsoft Excel, Medical Billing, Team Building, HIPAA, Medical Coding, Medical Compliance

Education
Morris Brown College   1994 — 1999
Bachelor of Science (B.S.), Criminal Justice/Law Enforcement Administration

Experience
ClearOne Advantage  January 2012 - Present
NCO Financial Systems   July 2006 - January 2012
Aramark at RFK Stadium   2005 - 2006
ARAMARK  2000 - 2006

Education
Loyola University Maryland   2006 — 2009
Masters, Business Administration

Experience
Schumacher Group  July 2011 - February 2014
TSC Solutions   February 2011 - June 2011
NCO Financial Systems   December 2010 - February 2011
Contact Centers of America  2008 - December 2010
TRG Customer Solutions  2007 - 2008
TRG Customer Solutions  2006 - 2007
Reese Teleservices (Aquired by TRG Customer Solutions in 2005)   2003 - 2005
ICM (International Community Marketing)   1998 - 2003
West Corporation  1991 - 1998
Neodata (formally TMI Corp)   1988 - 1991

Skills
Customer Experience, Customer Service, Call Center Development, Call Center, Vendor Management, Contact Centers, Workforce Management, Operations Management, Process Improvement, BPO, Sales, Call Centers, Account Management, IVR, Outsourcing, Customer Retention, CRM, Management, Customer Satisfaction, Performance Management, Inbound Marketing, Business Development, Coaching, Leadership, Training, Telecommunications, Telemarketing, Strategy, Team Building, Strategic Planning, Avaya, Business Process..., Cross-functional Team..., Executive Management, Advocate, Start-ups, Salesforce.com

Education
Nebraska Wesleyan University   1988 — 1992
Bachelors of Science, Business Administration, Marketing, Mathmatics

Experience
NCO Financial Systems   December 1998 - September 2014
GE Capital  September 1990 - December 1998
Empire of America Savings Bank   April 1985 - September 1990

Skills
Organized, Legal Compliance, Continuous Improvement, Time Management, Cross-functional Team..., Banking, Microsoft Office, Team Building, Process Improvement, Bankruptcy, Federal & State..., Microsoft Excel, Microsoft Word, Legal Research, Legal Writing, Management, Licensing, Customer Service, Outlook, Credit, Litigation, Finance, Loans, Vendor Management, Leadership

Education
Niagara University   1980 — 1983
Bachelor of Science (B.S.), Marketing

Experience
Saint Gobain Corporation  May 2010 - Present
NCO Financial Systems   May 1999 - August 2009
Holy Redeemer Health System  June 1977 - May 1999

Skills
Accounts Receivable, General Ledger, Accounting, Accounts Payable, Account Reconciliation, Treasury Management, Auditing, Bank Reconciliation, Balance, Credit, Financial Audits, Financial Reporting, Forecasting, Human Resources, Internal Controls, Journal Entries, Management, Microsoft Excel, Process Improvement

Education
Montgomery County Community College   1992 — 1999
AAS, Accounting

Experience
NCO Financial Systems   October 2011 - Present
GEICO  January 2009 - October 2011
Dollar Tree Stores  2005 - 2009

Skills
Insurance, Property & Casualty..., Claim, Commercial Insurance, Credit, Skip Tracing, Call Center, Assets Recovery, Loans

Education
Niagara County Community College   2000 — 2002
Associate of the Arts, Liberal Arts

Experience
Lithko Contracting  June 2008 - Present
NCO Financial Systems   December 2004 - May 2007

Education
Missouri State University   2004 — 2008
Bachelors of Science, Construction Management

Experience
Opulent Digital   February 2015 - Present
Verizon Wireless  September 2014 - Present
The Mixtape Museum   January 2011 - Present
Apple  June 2013 - September 2014
LMC Consulting   January 2008 - January 2009
DIGIWAXX MEDIA  May 2007 - January 2008
Odyssey Entertainment   January 2005 - April 2006
Bank of America  June 2003 - December 2005
NCO Financial Systems   June 2000 - April 2002
Clear Channel Radio  2001 - 2002

Skills
Promotions, Customer Service, Music, Online Marketing, Social Media, Customer Relations, Advertising, Public Relations, Word, Negotiation, Account Management, Leadership, Social Networking, Email Marketing, Microsoft Word, Management, Music Industry, Entertainment, Event Management, Event Planning, Publicity, Marketing, Call Centers, Music Production, Social Media Marketing

Education
Norfolk State University   2000 — 2004

Experience
High Touch Technologies  July 2015 - Present
University of Central Missouri  July 2012 - Present
Consolidated Communications  2013 - June 2015
Avid Communications, LLC  2012 - 2013
The OCM Financial Group   February 2006 - June 2012
Avid Communications, LLC  2012 - 2012
NCO Financial Systems   February 2005 - January 2006
UWI Association Programs   1996 - 1997

Skills
Microsoft Word, Microsoft Excel, Microsoft Office, Phone Skills, Problem Solving, Highly detail oriented, Exceptionally Organized, Organized Multi-tasker, Fax, Copying, Email, Video Conferencing, Skype, Keyboard Skills, Sales Management, Quota Setting, Great Motivator, Telephone Skills, Account Management, B2B, Direct Sales, Sales, Sales Process, Telecommunications, Cold Calling, Salesforce.com, Call Centers, New Business Development, Customer Service, Management, Team Building, Customer Satisfaction

Education
Hesser College   1989 — 1991
Associate's degree, Business Management, 4.0

Experience
NCO Financial Systems   December 2012 - Present
NCO Financial Systems   November 2012 - Present
CHKD/Children's Hospital Of The Kings Daughter   2011 - December 2012
GE/Advanced Services Inc.   2002 - 2010

Skills
Financial Analysis, Public Speaking, Training

Education
Norfolk State University
BS, Management

Norfolk State University
Bachelor of Science, Business Administration and Management, General

Suffolk County Community College
AS, Business Administration

Experience
Summit Orthopedics  July 2015 - Present
Greens Keepers   October 2013 - Present
Bluestone Physician Services  April 2015 - June 2015
JoJo's Jewelry   October 2013 - December 2013
NCO Financial Systems   2010 - 2010

Skills
Customer Service, Financial Services, Sales, Account Management, Retail Sales, Interpersonal Skill, Organization, Team Management, Listening to customers, Leadership

Education
National American University-Roseville   2010 — 2012
Diploma, Healthcare Coding

Roseville Area High School   1999 — 2003
Diploma, Regular/General High School/Secondary Diploma Program

Experience
DM Financial INC   April 2013 - Present
NCO Financial Systems   November 2006 - December 2012
NCO Financial Systems   January 2004 - November 2006
Risk Management Alternatives  November 2002 - January 2004

Skills
Team Building, Negotiation, Public Speaking, Customer Relations, Call Center, Training & Development, Sales Operations, Sales Management, Closing Skills, Managerial Experience, Inventory Management, Collections Management, Debt Collection, Debt Management, Debt Recovery, Team Leadership, Leadership Development, Organizational..., Multitasker, Presenter, Group Presentations, Sales Presentations, Presentation Development, Compliance, Client Retention, Client Relationship..., Client Engagement, Business Meetings, Meeting Deadlines, Recruitment/Retention, Call Center Development, CRM, Customer Service, Customer Retention, Call Centers, Forecasting, Employee Training, Leadership, Operations Management, Management, Training, Business Strategy, Executive Management, Customer Experience, Budgets, Credit Cards, P&L Management, Vendor Management, Outsourcing, Credit

Education
Landmark Education   2012 — 2012
Level 1, Landmark Forum and Seminar Series, Graduate of the Landmark Fourm

Don Mills   1990 — 1994
High School, Music

Experience
NCO Financial Systems   September 2011 - Present
IQOR Canada  July 2006 - May 2011
Penncorp Life Insurance Company  April 2004 - February 2006

Skills
Claim, Term Life Insurance, Marketing, Call Centers, Marketing Strategy, Insurance, Disability Insurance, Account Management, Customer Service, Direct Sales, Life Insurance, Sales, Customer Retention, Direct Marketing, Training, Credit, Sales Management, Telemarketing, Coaching, Customer Experience, Marketing Communications, Customer Satisfaction

Education
Mohawk College   2002 — 2004
Business Marketing Diploma

Mohawk College   1998 — 2001
Television & Communications

Experience
City of Houston  June 2015 - Present
Tenaris  August 2013 - November 2014
Anadarko Petroleum  January 2013 - June 2013
NCO Financial Systems   November 2011 - February 2012
Aon Hewitt  November 2005 - October 2011
Adecco Personnel Services  January 2005 - December 2005
Kaleidoscope, Inc.   June 2001 - June 2005

Skills
Customer Relations, Defined Benefit, Medical Records, Direct Recruiting, Office Administration, Employee Benefits, Telecommunications, Administrative Support, HIPAA, Human Resources, Account Management, Retirement Plans, Retirement Planning, Term Life Insurance, Training & Development, Teaching/mentoring, Higher Education, Microsoft Office, FMLA, Flexible Spending..., HRIS, Cross-functional Team..., Training New Hires, Vocal Coaching, Youth Mentoring, MS Project, PeopleSoft, Lotus Notes, Workflow, Licensing, Securities, Program Management, Recruiting, Employee Training, Access, Deferred Compensation, Customer Service, Onboarding, Interviews, Employee Relations, Training

Education
DeVry University-Houston   2010 — 2011
Business & Technical Management, Human Resources Management, A

Lone Star College System   2002 — 2006
Associate, Business, Accounting, Business Law, A

Lone Star College System   2000 — 2001
Microsoft Office Specialist Certification, Microsoft Office, A

Experience
United Healthcare  October 2014 - Present
NCO Financial Systems   November 2009 - October 2014
North Carolina A&T State University  May 2006 - January 2008

Skills
BPO, Quality Assurance, Outsourcing, Workforce Management, Call Centers, Performance Management, Customer Experience, Process Improvement, Customer Satisfaction, Training, Vendor Management, Business Process..., Analysis, Microsoft Excel

Education
North Carolina Agricultural and Technical State University   2004 — 2008
Bachelor of Arts (BA), Psychology

Experience
First Niagara Bank  May 2015 - Present
First Niagara Bank  June 2013 - May 2015
First Niagara Bank  August 2011 - June 2013
NCO Financial Systems   September 2008 - July 2011

Skills
Sales Management, Marketing, Time Management, Public Relations, Sales Operations, Customer Satisfaction, Credit Analysis, Microsoft Office, Sales, Management, Finance, Team Building, Process Improvement, Mortgage Lending, Portfolio Management, Branch Management

Education
Niagara County Community College   2003 — 2004
Business Management, Business Administration and Management, General

Royalton Hartland Central Schools   1994 — 1998
High School Diploma, General Studies

Experience
The Krahling Sports Agency, Inc.   July 2011 - Present
Connections Academy  August 2010 - November 2010
NCO Financial Systems   March 2009 - December 2009
By Light Professional IT Services  October 2005 - November 2006
Air Force Engineering and Technical Services, Tinker AFB, OK   September 2003 - September 2005
Air Force Engineering and Technical Services, RAF Lakenheath, UK   November 1999 - August 2003
Baltimore Hellenic Soccer Club   1991 - 1992
Dundalk Community College  1990 - 1991

Skills
Team Leadership, Management Consulting, Contract Negotiation, Business Analysis, Business Strategy, Small Business, Business Planning, Endorsements, Athlete Representation, Social Media Marketing, Social Media, Social Networking, Sports Management, Sports Marketing, Sports, Customer Service, Budgets, Public Speaking, Research, Leadership, Project Planning, Coaching, Negotiation, Nonprofits, Management, Microsoft Office, Networking, Soccer, Human Resources, Marketing, Entrepreneurship

Education
McDaniel College   1988 — 1990
None Received, Graphic Design and Illustration

Experience
Clinical research  2015 - Present
Temple Episcopal Hospital   June 2012 - Present
NCO Financial Systems   2003 - 2010
Michael's Cleaners   2000 - 2003

Skills
Cpr Certified, Nursing, Medical/Surgical, BLS, Nursing Process, eMAR, Microsoft Office, Outlook, Internet Explorer, Firefox, Apple Safari, Registered Nurses, Nursing Care, Hospitals

Education
Chamberlain College of Nursing   2013 — 2014
BSN, Registered Nursing/Registered Nurse

Montgomery County Community College
Associate of Applied Science, Nursing

Kennedy Kenrick Catholic
HS diploma

Experience
Bank of America  May 2011 - Present
Paychex  February 2009 - February 2011
ADP  May 2005 - February 2009
NCO Financial Systems   May 2003 - May 2005

Skills
Cold Calling, Human Resources, Salesforce.com, Sales, Marketing, Training, Payroll

Education
Flowing Wells

Mesa Community College
Business, Management, Marketing, and Related Support Services

Pima Community College
Business Management

Experience
MSMH   September 2014 - Present
NCO Financial Systems   September 2013 - January 2014
NCO Financial Systems   2008 - September 2013

Skills
Management, Portfolio Management, Relationship Management, Credit Cards, Call Center, Program Management, Credit, Accounting, Team Building, Call Centers, Strategic Planning, Customer Service, Performance Improvement, Vendor Management, Operations Management, Employee Training, Forecasting, Account Management, Outsourcing, Financial Analysis, Credit Risk, Performance Management, Process Improvement, Microsoft Excel, Executive Management, Customer Experience, Internal Audit, Budgets, Customer Satisfaction, Analysis, Workforce Management, Loans, Negotiation, Credit Analysis, Leadership Development, Project Management

Education
NCCC   2013 — 2015
Associate's degree, Registered Nursing/Registered Nurse

Niagara County Community College   1993 — 2006
Associates Degree, Criminal Justice

Experience
Bluegate Realty   April 2010 - Present
Century 21  August 2002 - March 2010
NCO Financial Systems   January 1995 - December 2004

Skills
Microsoft Office 2007, MS Word, FACS, MLS Stratus, Internet Research, Internet, Industry specific...

Education
Nassau Community College   1990 — 1992

Experience
The Coca-Cola Company  August 2014 - Present
The RIGSBY Group, LLC   2006 - Present
International Academy Of Smyrna  August 2013 - August 2014
International Academy of Smyrna  August 2012 - August 2013
mobileword.net   2008 - 2009
Washington Mutual  April 2004 - April 2005
State of Mississippi - Division of Medicaid  August 2003 - January 2004
NCO Financial Systems   November 1998 - December 1999
Computer City  August 1997 - November 1998

Skills
Event Planning, Customer Service, Strategic Planning, Event Management, Team Building, Sales, Leadership, Public Speaking, Budgets, Marketing, Social Media, Social Media Marketing, Marketing Strategy, Microsoft Office, Social Networking, Project Management, Account Management, Business Development, Public Relations, Nonprofits, Entrepreneurship, Project Planning, Fundraising, Management, Marketing Communications, Analysis, Community Outreach

Education
Morehouse College   1991 — 1997
BA, Finance

Experience
Howard Hanna Real Estate Services  May 2015 - Present
NCO Financial Systems   June 2007 - December 2010
CGGVeritas  February 2000 - March 2007
CGGVeritas  January 1997 - February 2000

Skills
Supply Chain, Procurement, Logistics, Contract Negotiation, Logistics Management, Management, Budgets, Negotiation, Operations Management, Business Strategy

Education
School of Real Estate Montreal   2007 — 2008
Licentiate degree, Real Estate

McGill University
Logistics Management Degree2007, 2010 Business Management

Experience
Purchasing Power  2014 - 2015
NCO Financial Systems   March 2004 - April 2014
Meteor Photo   July 1998 - September 2003

Skills
Microsoft Word, Customer Service, Microsoft Office, Microsoft Excel, Research, English, Windows, Outlook, Document Processor

Education
Buffalo State College
Bachelor of Arts (B.A.), Fine/Studio Arts, General

Niagara County Community College
Associate of Science (A.S.), Fine and Studio Arts

Experience
Management Recruiters of Portland  May 2006 - Present
Management Recruiters of Portland  May 2006 - July 2015
NCO Financial Systems   May 1994 - August 2005
North Pacific Group  August 1988 - December 1993

Skills
AV Industry expertise, National Accounts, Full-cycle Recruiting, Technical Recruiting, Talent Acquisition, Interviewing, Hiring, Customer Service, Staff Development, Consultative Selling, Account Management, New Business Development, Team Leadership, Mentoring, Recruiting, Interviews, Training, Selling, Sales, Sourcing, SDLC, Coaching, Marketing, Cold Calling, Team Building, Project Management, Negotiation, Business Development, Employee Training, Sales Management, Leadership, Management, Employee Relations, Executive Search, Human Resources, Talent Management, Strategic Planning, Consulting, Applicant Tracking..., Internet Recruiting, Networking, Time Management

Education
Linfield College   1990 — 1991
Human Resource Management

Stratton Business College   1971 — 1973
AA Accounting, Business Management

University of Wisconsin-Milwaukee   1969 — 1971
Liberal Arts

Experience
BMO Financial Group  May 2014 - Present
Lester B. Pearson School Board  October 2005 - Present
Canadian Tire  March 2011 - August 2014
Bombardier Aerospace  September 2013 - December 2013
NCO Financial Systems   October 2007 - March 2011
HMS Host  December 2006 - October 2007
Famous Players  November 2000 - January 2007

Skills
Excel, Customer Service, Process Efficiency, Team Leadership, Customer Satisfaction, Microsoft Office, Leadership, Process Improvement, Training, Time Management, Management, Finance, Teamwork, Microsoft Excel

Education
Concordia University   2013 — 2015
Bachelor’s Degree, Commerce, Major in Accountancy (Co-op), With Distinction

McGill University
Bachelor's Degree, Science, Major in Mathematics

John Abbott College
DEC, Science

Loyola High School   1994 — 1999
High School, Second Honours

McGill University

Experience
NCO Financial Systems   February 2011 - Present
Fulton, Friedman and Gullace, LLC   January 2010 - January 2011
Axiant, LLC  August 2003 - December 2009

Skills
Microsoft Office, Litigation, Customer Service, Microsoft Word, Microsoft Excel, Outlook, Sales, Account Management

Education
Strayer University   2000 — 2002
Bachelor's degree, Computer and Information Systems, 3.9 Magna Cum Laude

Nassau Community College   1986 — 1989
Associate's degree, Liberal Arts and Sciences/Liberal Studies

Marist College   1985 — 1986

Experience
M&T Bank  August 2013 - Present
Alcott HR Group  2010 - 2013
Kaleida Health  2010 - 2011
NCO Financial Systems   May 2008 - May 2009
Montserrat College of Art  November 2007 - May 2008
Erie County  June 2006 - August 2006
Hunter / Argentine Consulting   October 2005 - January 2006
Healthy Community Alliance   June 2005 - September 2005

Skills
HR Policies, Analysis, Performance Management, Employee Relations, New Hire Orientations, Employee Benefits, Human Resources, HRIS, Recruiting, Onboarding, FMLA, Benefits Administration, Management

Education
Medaille College   2005 — 2007
Master of Business Administration (MBA), business

State University of New York at Buffalo   2002 — 2006
bachelors, psychology

Experience
Fiserv Inc  June 2014 - Present
Fiserv  January 2006 - Present
NCO Financial Systems   March 2004 - December 2005
S1 Corporation  September 2001 - December 2003
Metavante  July 2000 - August 2001
CA  April 1996 - July 2000
Sales Technologies  March 1992 - March 1996
BellSouth  January 1991 - February 1992

Skills
Data Center, Business Analysis, Process Improvement, Program Management, Vendor Management, SDLC, Project Management, Change Management, Requirements Analysis, Business Process..., Strategic Planning, Integration, Visio, Software Project..., Cross-functional Team..., Business Strategy, Enterprise Architecture, SQL, SaaS, Enterprise Software, IT Strategy, Business Development, Outsourcing, Disaster Recovery, Management, Strategy, ITIL, IT Operations, Strategic Partnerships, Project Portfolio...

Education
Madras University

Madurai Kamaraj University

Experience
Laffoon and Associates   January 2000 - Present
Laffoon and Associates   January 1995 - Present
" PQ4U " Private Quarters   2006 - 2013
NCO Financial Systems   January 1993 - February 2000
NCO Financial Systems   1986 - 1996

Skills
Small Business, Coaching, Accounts Receivable, Entrepreneurship, Human Resources, Management, Sales, Strategic Planning, Team Building, Training, Public Speaking, New Business Development, Accounting, Direct Sales, Social Media, Business Planning, Marketing Strategy

Education
Milligan College   1970 — 1974
BS, Chemistry

Experience
Comcast Cable  December 2014 - Present
Akcelerant  July 2014 - December 2014
Project Management Institute  April 2012 - June 2014
SAP  January 2007 - April 2012
NCO Financial Systems   January 2005 - January 2007
Ness Global Services Inc   April 2000 - December 2004

Skills
Windows, Web Applications, SOA, Web Services, ASP.NET, C#, XML, SQL Server, DB2, SharePoint, CSS, Agile, Silverlight, jQuery, .NET, JavaScript, Java, AJAX, ETL, SSIS, VSS, UML, SQL, VB.NET, VBScript, Software Development, Informatica, PL/SQL, Requirements Analysis, IIS, Databases, ASP, HTML, MySQL, Visual Basic, Crystal Reports, Perl, Architecture, Linux, Unix, Software Project..., Programming, SSRS, MS Dynamics, Microsoft SQL Server, Agile Methodologies, Requirements Gathering, Solution Architecture, WCF, T-SQL

Education
University of Calicut   1993 — 1995
M.Sc, Physics Elective: Adv. Electronics & Computer Science

Mahatma Gandhi University   1990 — 1993
B.Sc, Physics (Main), Maths & Chemistry

Mahatma Gandhi University   1988 — 1990
PreDegree, Science (Physics/Chemistry/Maths/Biology)

Sree Rama Varma High School   1979 — 1988
High School

Experience
Company offering challenges and ability to grow   May 2012 - Present
CallSource  January 2012 - May 2012
Office Team  October 2011 - November 2011
NCO Financial Systems   July 2008 - May 2009
1st Nationwide Resources Group, Inc.   December 2006 - July 2007

Skills
Telecommunications, Wireless, Troubleshooting, Call Center, Unified Communications, Medical Billing,..., Customer Service

Education
Moorpark College   1978 — 1980
None, Business

Adolfo Camarillo High School
Diploma, General Education

Experience
NCO Financial Systems   November 2006 - January 2008

Education
Connecticut School of Broadcasting   2010 — 2011
Broadcast/Journalism TV/Radio

Medaille College   2003 — 2004
Mass Communications, Broadcast/Journalism

Experience
C2C Resources  CSD RepresentativeWest Asset Management2005 - 2007
NCO Financial Systems   2002 - 2004
Beuerman Miller Fitzgerald  1995 - 1997

Education
Cascia Hall

Loyola University New Orleans

Experience
Mann Bracken LLP  June 2009 - December 2009
NCO Financial Systems   June 2008 - June 2009
HSBC  January 2008 - May 2008
J & K Travel and Freight Services   June 2007 - December 2007
First Cash Financial Services  April 2002 - May 2007
Chevy Chase Bank  May 2001 - February 2002
Target  February 2000 - January 2001

Skills
Accounts Receivable, Time Management, Team Building, Leadership, Customer Service, Negotiation, Access, Process Improvement, Accounting

Education
University of Maryland College Park   2009 — 2011
Business Administration

Montgomery College   2004 — 2006
Associate, Business Administration

Experience
ICS Canada   March 2011 - Present
NCO Financial Systems   2006 - March 2010
UNDP-GEF/Ministry of Tourism, Environment and Natural Resources, Lusaka, Zambia   2003 - 2006
Environmental Council of Zambia   1999 - 2003

Education
McGill University   2007 — 2008
Certificate, Project Management

IHE   1996 — 1998
MSc, Environmental Science and Technology;

Experience
Cornerstone Consulting  August 2012 - May 2013
Brooksource  May 2011 - March 2012
RedPrairie  May 2011 - March 2012
Weasler Engineering  2008 - 2011
NCO Financial Systems   2005 - 2008
Southwest Metal Finishing  1999 - 2005

Education
Milwaukee Area Technical College   1997 — 2000
A.A.S., Computer Information Systems - Programming/Analysis

Experience
NCO Financial Systems   August 2013 - Present
NCO Financial Systems   December 2012 - August 2013
NCO Financial Systems   July 2012 - December 2012

Skills
Microsoft Office, C, Windows, C++, Java, Linux, IEX Total View, Avaya IP Telephony, Computer Hardware, Troubleshooting, Access, Customer Service, Microsoft Excel, Call Centers, Microsoft Word, Outlook, Banking, Process Improvement, Team Leadership, Technical Support

Education
Missouri Western State University   2010 — 2012
Computer Information Systems

Experience
Kohl's Department Stores  October 2011 - Present
MCCS  2006 - 2008
NCO Financial Systems   September 2005 - May 2006

Skills
Great communications..., Detailed oriented, Customer service...

Education
Lone Star College System

Experience
NCO Financial Systems   May 2012 - Present
Missouri Western State University--St. Joseph, MO   January 2010 - May 2012
Target  June 2009 - August 2009

Education
Missouri Western State University   2007 — 2012
Bachelor's degree, Business Administration and Management, General

Center Sr. High School   2003 — 2007

Experience
Radius Global Solutions LLC  May 2013 - Present
NCO Financial Systems   1995 - 2012
NCO Financial Systems   September 1995 - December 1997

Skills
Extensive Accounts..., Extensive knowledge of..., Proficient using Excel..., Concur Expense..., American Express P-Card..., Extensive knowledge of..., Extensive experience in..., Microsoft Excel, Concur, Accounting Applications, Microsoft Word, Project Management, Accounts Payable, General Ledger, Payroll, Invoicing, Vendor Management, Financial Accounting, Leadership, Human Resources

Education
Nassau Community College   1984 — 1986
Early Childhood Developement

St Agnes Cathedral High School   1980 — 1984

Experience
Eastman Chemical Company  September 2006 - Present
NCO Financial Systems   May 1997 - September 2006

Education
Sullivan Central High School   1993 — 1996

Northeast State Community College

Experience
NCO Financial Systems   June 2001 - May 2014
Formally known as Browning Ferris   September 1998 - July 2000
AAA Western and Central New York  June 1980 - March 1998

Skills
Customer Service, Microsoft Excel, Outlook, Accounts Receivable, Microsoft Office, Leadership, Microsoft Word, Accounting, Management, Data Entry

Education
Niagara County Community College   2000 — 2001
Certificate, Computerized Medical Billing

Cornell University Buffalo, NY   1998 — 1999
Certificate program, Supervisory Studies

Experience
NCO Financial Systems   November 1996 - Present
Midwestern Audit Services   April 1990 - November 1996

Skills
Collections, Management, Recruiting, Payroll

Education
Macomb Community College
Associate of Arts and Sciences (A.A.S.)

Experience
ACN  September 2012 - Present
JCPenney  2014 - 2015
Target  2011 - 2013
NCO Financial Systems   March 2001 - March 2011

Skills
Microsoft Office, Microsoft Excel, Management, Training, Team Leadership, Customer Service, Leadership, Time Management, Microsoft Word, Coaching, Marketing, Retail, Special Collections

Education
Mercy College   2007 — 2009
Bachelor of Science (BS), Business, Management, Marketing, and Related Support Services

Experience
Amalgamated Life Insurance Company, a member of the Amalgamated Family of Companies  March 2007 - Present
NCO Financial Systems   November 2003 - January 2006
National Financial Systems  April 2000 - December 2002

Skills
Public Speaking

Education
Computer Career Center   2000 — 2000
Computer Systems Networking

Nassau Community College

Experience
Wellmont Health System  May 2007 - Present
Wellmont Medical Associates   February 2005 - Present
NCO Financial Systems   June 1999 - January 2005
Fazoli's Restaurant Management, LLC   June 1997 - January 1999

Education
Volunteer High School   1994 — 1998

Northeast State Community College

Experience
NCO Financial Systems   June 2011 - July 2012
B&H Financial Services   June 2008 - June 2011

Skills
Medical Office, QuickBooks, Microsoft Office, Microsoft Excel, Microsoft Word, Cold Calling, Invoicing, Cash Handling, Client Billing, Bill Payment, Office Administration, Front Office, Back Office, Postage Meter, Mail Sorting, Tax Returns, Tax Accounting, Tax Preparation, People-oriented, Copying, Fax, Data Entry, Filing, Phone Etiquette, Computer Proficiency, Call Centers, Multi-line Phone, Banking, IRAs

Education
University of Central Missouri   2014 — 2014
Medical Office Assistant/Specialist

Metropolitan Community College   2012 — 2014
Art/Art Studies, General

Experience
UnitedHealth Group  October 2007 - Present
NCO Financial Systems   October 2006 - October 2007
Mom365  March 2006 - October 2006
DMS Marketing  March 2005 - October 2006
Ultimate Electronics  September 2003 - March 2005
Michaels Stores, Inc.   March 2003 - September 2003
Target  September 2002 - March 2003
Circuit City  September 2000 - September 2002

Education
Metropolitan Community College-Maple Woods
Associate’s Degree