NCO Financial Systems
Industry: Company
DescriptionHeadquarters: Horsham, Pennsylvania, United States Founded: 1926 Parent organizations: TRANSWORLD SYSTEMS INC, Subsidiaries: NCO Financial Services Inc,
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NCO Financial Systems Employees
KBR, Inc. August 2013 - Present
NCO Financial Systems November 2012 - March 2013
ORION Investment Real Estate Solutions September 2010 - April 2012
Woodforest National Bank April 2008 - April 2010
Bludworth Marine LLC May 2004 - April 2008
Skills
Real Estate, Accounts Payable, Customer Service, Property Management, Finance, Financial Analysis, Outlook, Accounting, Financial Reporting, Budgets, Administration, Microsoft Excel, Microsoft Office, Customer Satisfaction, Process Scheduler, Accounts Receivable, Oil
Education
San Jacinto College 2009 — 2014
Associate's degree, Business Administration and Management, General
EverLast Lighting January 2014 - Present
ABM Industries October 2013 - January 2014
EverLast Lighting October 2009 - October 2013
Defiance College August 2007 - May 2009
Eaton Corporation May 2008 - August 2008
NCO Financial Systems May 2007 - August 2007
Skills
Sales, Sales Management, Account Management, Energy Conservation, Energy Efficiency, Computer Proficiency, New Business Development, QuickBooks, Paypal Integration, OASIS, Sales Order Processing, State of Michigan..., Training, Leadership, Lighting Control, Time Management, Manufacturing, Lighting Design, Entrepreneurship, Solid State Lighting, Energy Audits, Analysis, LED lighting systems, Energy Management, HVAC, HVAC Controls, Strategic Planning, Customer Service, Team Building
Education
Spring Arbor University 2014 — 2016
Master of Business Administration (M.B.A.), Stategic Leadership
The Defiance College 2005 — 2009
Bachelor of Business Administration (BBA), Business and Economics
Michigan Center High School 2002 — 2005
Mary Kay Inc. April 2013 - Present
NCO Financial Systems August 2012 - Present
Subway March 2010 - June 2011
Skills
Call Centers, Customer Service, Customer Satisfaction, Credit, Customer Experience, Data Entry, Process Improvement, Banking, Outlook, Customer Retention, Credit Cards, Microsoft Excel, Microsoft Office, Access, Team Leadership
Education
University of Phoenix 2012 — 2013
Business Administration and Management, General
Point Park University 2010 — 2012
Sunrun March 2015 - August 2015
Arch Vacations, Inc. July 2013 - March 2015
International Cruise and Excursions January 2013 - July 2013
WageWorks October 2012 - December 2012
NCO Financial Systems February 2012 - August 2012
International Cruise & Excursions March 2008 - April 2011
AIRS June 2007 - March 2008
Hewlett-Packard September 1996 - October 2004
Skills
Applicant Tracking..., Full-cycle Recruiting, Talent Acquisition, Technical Recruiting, Sourcing, SDLC, Human Resources, Recruiting, Hiring, Call Centers
Education
Seton Hall University 1988 — 1993
BA, Political Science
NCO Group July 2010 - July 2012
NCO Financial Systems February 2010 - July 2010
NCO Financial Systems January 2009 - January 2010
WW Outsourcing International Services, Inc. February 2008 - November 2008
Becker's Tax Service October 2007 - February 2008
Becker's Tax Service January 2007 - September 2007
Skills
Customer Service, Communication Training, Financial Analysis, Digital Photography, Image Editing, Escalation, Workforce Management, BPO, Encoding, Troubleshooting, Call Center Development, Windows, Asset Managment, Technical Support, Call Center, Payments, Call Centers, Inbound Marketing, Customer Experience, Asset Management, Writing, Microsoft Excel, Collections
Education
Saint Louis University (PH) 2000 — 2006
Bachelor's degree, Financial Management
NCO Financial Systems March 2013 - Present
Wal-Mart Stores October 2011 - February 2013
T-Mobile March 2009 - July 2010
Verizon Wireless March 2007 - February 2009
Skills
Merchandising, Retail, Store Management, Loss Prevention, Visual Merchandising, Inventory Management, Cashiering, Store Operations, Big Box, Shrinkage, Customer Service, Retail Sales, CPFR, Planograms, Inventory Control
Education
South Carolina State University 1999 — 2003
Duquesne Light Company April 2014 - Present
Duquesne Light Company April 2012 - Present
Duquesne Light Company September 2010 - April 2014
NCO Financial Systems January 2003 - September 2010
Dansville Central School District 2000 - 2002
Skills
Process Improvement, Leadership, Account Management, Customer Service, Instructor-led Training, Training, Team Building, Leadership Development, Organizational..., Operations Management, Analysis, Strategic Planning, Team Leadership, Program Management, Employee Relations
Education
Roberts Wesleyan College 1993 — 1997
Bachelor of Arts (B.A.), Mathematics Teacher Education
Kiski Area High School
NCO Financial Systems 2012 - 2013
Thomas Jefferson University July 2008 - 2012
CSL Behring November 2007 - June 2008
Grasso Holdings May 2007 - October 2007
GSI Commerce November 2006 - May 2007
Independence Blue Cross February 2002 - October 2006
Mercy Health System 2000 - 2002
Skills
Bank Reconciliation, Accruals, Budget Reconciliation, Financial Analysis, Financial Accounting, Foreign Currency..., SAP R/3, Account Reconciliation, Journal Entries, PeopleSoft, Microsoft Excel, Vlookup, Pivot Tables, Month End Close, Financial Statement..., Hyperion, Cost Accounting, Inventory Analysis, Fixed Asset Depreciation, Financial Reporting, Derivative Trading..., Payroll Reconciliation, AP Accruals, Payroll Accruals, Expenses, SAP, Income Statement..., FAMIS, Monthly Close, Payroll, Balance Sheet Flux..., Budget Variance Analysis, Budget Preparation, Variance Analysis, Budgets
Education
Philadelphia University 1996 — 1999
BS Accounting
Jason Ayers Insurance Group January 2011 - Present
NCO Financial Systems June 1994 - January 2011
Farmers Insurance 2011 - 2011
Skills
Call Center, Operations Management, Process Improvement, Insurance, Customer Service, Vendor Management, Performance Management, Customer Satisfaction, Team Building, Coaching, Employee Benefits, Team Leadership, Strategic Planning, Leadership Development, Forecasting, Underwriting, Executive Management, Property & Casualty..., Workers Compensation, Account Management, Call Centers, Commercial Insurance, Inland Marine, Habitational, Real Estate Insurance, Construction Insurance, Earthquake Insurance, Windstorm, Management, Risk Management, Leadership, Training, Finance, Analysis, Customer Retention, Legal Liability, Umbrella Insurance, Casualty, Health Insurance, Term Life Insurance
Education
Ottawa University 1993 — 1995
Communications
Northwest Missouri State University
NCO Financial Systems December 2007 - Present
NCO Financial Services, Inc. Toronto, On January 2007 - Present
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Sales, Leadership, Photoshop, Call Centers, Finance, Financial Services, Portfolio Management
Education
Canadian Securities institute
Investment Fund in Canada Course, Investments and Securities
Sheridan College
Financial Planning and Services
Community Choice Financial, Inc. August 2015 - Present
iQor February 2013 - 2015
Manley Deas Kochalski, LLC August 2012 - January 2013
NCO Financial Systems December 2011 - August 2012
Creative Foundations, Inc. May 2010 - May 2011
St. Mary's School July 2007 - May 2010
Skills
Performance Management, Employee Relations, Compliance, Training & Development, Higher Education, Technical Writing, Employee Training, Instructional Design, Teaching, Workshop Facilitation, Organizational..., Time Management, Succession Planning, Employee Benefits, Public Speaking, Training, Interviews, HRIS, Recruiting, Onboarding, Career Counseling, Training Delivery, Resume Writing, Leadership Development, Coaching, Employee Engagement, Call Centers, Management, Customer Service
Education
St. Vincent Seminary 2003 — 2007
Master of Arts (M.A.), Ethics
Pontifical College Josephinum 1999 — 2003
Bachelor of Arts (B.A.), English Language and Literature/Letters
Boasso America 2015 - Present
Boasso America March 2015 - Present
Kismet Pet Adoptions 2012 - Present
Guidant Group September 2014 - March 2015
JSR Vetting Services, LLC June 2010 - January 2013
Zempleo contracted to Entergy August 2009 - November 2009
Guidant Group contracted to Entergy February 2009 - August 2009
The Magnolia School, Inc. June 2006 - February 2009
NCO Financial Systems 2004 - 2006
Skills
Research, Data Analysis, Customer Service, Microsoft Excel, Analysis, English, Microsoft Office, Microsoft Word, Social Media, Public Relations, Photoshop, Invoicing, Administration, Filing, Administrative..., Spreadsheets, Event Planning, Training, Leadership
Education
Nunez Community College 2013 — 2016
Associate of Applied Science, Hotel, Restaurant and Tourism, Business Administration, 3.0
Atlas Software Technologies 2014 - 2014
New Horizons Computer Learning Centers – Great Lakes 2013 - 2013
DMEtek 2011 - 2011
JCDecaux 2011 - 2011
Gold Coast Tickets, LTD 2009 - 2011
onShore Networks 2008 - 2008
Cherryone Web Design 2007 - 2008
AT&T 2005 - 2006
Avaya 2002 - 2005
NCO Financial Systems 2001 - 2002
Skills
Sales, Business Development, Direct Sales, Networking, Solution Selling, Account Management, Sales Process, Contract Negotiation, Sales Management, Sales Operations, Management, VoIP, Managed Services, Cloud Computing, New Business Development, Customer Satisfaction, Project Management, Training, Quality Assurance, SaaS, Customer Service, CRM, Marketing Strategy, Software Testing, Software Testing Life..., Black Box Testing, Customer Retention, Information Technology, Product Management, Negotiation, Strategic Planning, Virtualization, Consultative Selling, Consultative Sales..., Training Best-Practices, Training Solution..., Client Relationship..., Key Account Management, Project Planning, Competitive Analysis, Social Networking, Social Media Marketing
Education
Forte Knowledge 2015 — 2015
Software Quality Assurance Manual Training, Certificate of Completion – July 2015
San Jose State University 1997 — 2000
Bachelor of Science (B.S.) 109 units completed, Business Administration, Marketing
Riverside Community College 1991 — 1992
Associate of Arts (A.A.), Business Administration, Marketing
Glenbrook South High School
PharMEDium Healthcare March 2015 - Present
Sodexo June 2014 - March 2015
NCO Financial Systems March 2013 - July 2014
Walmart July 2011 - June 2012
Skills
Pharmacy Automation, Pharmacy Practice, Community Pharmacy, Pharmacy, Compounding, Prescription, Pharmacy Technicians, Medicare Part D, Cashiering, Cash Register, IV, HIPAA, Healthcare, Medicaid
Education
Remington College-Mobile Campus 2010 — 2011
Certificate, Pharmacy Technician/Assistant
Cf Vigor 2001 — 2004
HS Diploma, Spanish Language and Literature
Woodward, Inc. December 2014 - Present
Illinois Material Handling June 2012 - October 2014
NAR Trucking Services Inc. March 2008 - March 2012
NCO Financial Systems November 1999 - February 2008
Skills
Owner-managed businesses, CDL Class A, Heavy Equipment..., Electrical..., Hydraulic Systems, Equipment Repair, Equipment Maintenance, Heavy Equipment, MIG welding, Mechanics, Pneumatics, Preventive Maintenance, Arc Welding, Customer Service, Diesel Engine, Forklift Operator, Generators, MIG Welding, Machinery, Management, Sales, Forklift Operation, Leadership, Maintenance, Marketing, Microsoft Excel, Microsoft Office, Operations Management, PowerPoint, Project Management, Team Building, Training, Process Improvement
Education
Oakton Community College 2012 — 2014
Pre-Engineering
NCO Financial Systems September 2012 - Present
Mosites Construction March 2014 - June 2014
Moon Area High School January 2007 - July 2012
Skills
Managerial, Punctual, Customer Service, Customer Satisfaction, Soft Skills, Customer Relations, Business Planning, Business Management, Management
Education
Point Park University 2006 — 2010
Bachelor of Arts (B.A.), Digital Arts, 3.60 GPA
Quarles Petroleum, Inc August 2015 - Present
Lowe's Companies, Inc. January 2015 - June 2015
MarketStar April 2013 - December 2014
Lowe's Companies, Inc. September 2007 - March 2013
Lowe's Companies, Inc. May 2004 - September 2007
Merrill Corporation - Legal Solutions June 2003 - October 2003
NCO Financial Systems May 2001 - June 2003
Western Psychiatric Clini September 2000 - May 2001
Skills
Retail, Customer Service, Time Management, Management, Training, Sales, Human Resources, PowerPoint, Teamwork, Leadership, Data Entry, Microsoft Word, Interviews, Employee Training, Employee Relations, Inventory Management, Recruiting, Microsoft Office, Outlook, Event Planning, Microsoft Excel, Marketing, Hiring, Employee Engagement, Telephone Skills, Onboarding, Performance Management, Personnel Management, Payroll, Communication, HRIS, Leadership Development, New Hire Orientations, Sales Management, Merchandising, Customer Satisfaction, Public Speaking
Education
University of Maryland University College 2010 — 2016
Bachelor of Arts (B.A.), Psychology
Prince George's Community College 1998 — 2006
Associate of Arts (A.A.), Psychology
UPS August 2014 - Present
Stanley Steemer September 2013 - January 2014
NCO Financial Systems July 2011 - September 2013
Allegiance Staffing LLC May 2011 - July 2011
Skills
Social Media, Social Networking, Customer Service, Customer Satisfaction, Sales, Sales Presentations, Soccer, Customer Explanations, Air Duct Cleaning, Carpet Cleaning, Data Entry, Customer Support, Currently studying for...
Education
Pittsburgh Technical Institute 2011 — 2012
One year complete, left do to family problems. I would love to go back and finish., Architecture and Design
steubenville high school
Five Mile House November 2014 - Present
Maximus October 2014 - Present
Labcorp June 2009 - February 2014
Us clothing 2004 - 2011
Sisters Place Night club June 2007 - May 2009
Ascend One March 2001 - January 2002
NCO Financial Systems January 1999 - September 2001
Skills
Team Leadership, Financial Management, Retail, Teamwork, Healthcare, Time Management, Accounting, Outlook, PowerPoint, Microsoft Excel, Leadership, Data Entry, Microsoft Office, Data Analysis, Team Building, Finance, Customer Service, Microsoft Word, Call Centers, Strategic Planning
Education
Maryland Bartending Academy 2007 — 2007
mixologist
Sojourner-Douglass College
Criminal Justice and Corrections
JPMorgan Chase August 2014 - Present
JPMorgan Chase July 2011 - Present
NCO Financial Systems January 2010 - July 2011
Speed Doctorz2 January 2009 - March 2009
Skills
Sports Management, Sports, Mortgage Banking, Retail Banking, FHA financing, Team Leadership, Team Building, Document Review, Coaching, Organization, Microsoft Office, Customer Service, Sales, Leadership, Mortgage Lending
Education
Ohio Dominican University 2008 — 2012
Bachelor of Science (B.S.), Sport Management
synter resource group August 2012 - September 2013
Hess Corporation January 2011 - August 2012
NCO Financial Systems June 2006 - September 2010
Skills
Accounting, Accounts Receivable, Management, Policy, Payroll, Invoicing
Education
Trident Technical College 2010 — 2010
Certificate, Emergency Medical Technology/Technician (EMT Paramedic), Pass
Trident Technical College 2006 — 2007
Culinary Arts/Chef Training
Presbyterian College 2001 — 2002
Computer Science
Wando High School 1998 — 2001
Maggio Shields Brokerage August 2013 - Present
Your Virtual CFO January 2012 - December 2013
SBA * Consulting, LTD June 2012 - July 2013
Clear Space Theatre Company 2012 - 2012
FX Concepts, Inc. May 2000 - December 2011
DSM Food Specialties July 1999 - May 2000
Star Financial Services, LP 1996 - 1999
Gulf & Atlantic Maritime 1994 - 1996
NCO Financial Systems 1992 - 1993
Skills
Real Estate, Luxury Homes, Commercial Real Estate, Vacation Homes, Residential Homes, Custom Homes, Residential Mortgages, New Homes, Single Family Homes, First Time Home Sellers, New Home Construction, First Time Home Buyers, Foreclosures, Real Estate Financing, Investments, Hedge Funds, Alternative Investments, Fund Of Funds, Derivatives, Equities, Asset Management, Portfolio Management, Fixed Income, Investment Strategies, FX Options, Commodity, Options, Bloomberg, Asset Allocation, Financial Markets, Financial Services, Capital Markets, Investment Management, Emerging Markets, New Custom Homes, Trading Systems, Financial Modeling, FX, Commodities, Construction Accounting, Asset Managment, Currency, Wealth Management, CFOs, Securities, Trading, Investor Relations, Private Equity, FX trading, Waterfront Property
Education
Keller Williams RE School 2013 — 2013
Real Estate School, Real Estate
Saint Joseph's University 1989 — 1993
Bachelor of Science (B.S.), Accounting
Cardinal Dougherty High School 1985 — 1989
TPK & Associates September 2014 - Present
RELIABLE CAPITAL MANAGEMENT January 2013 - January 2014
Sun Life Funding August 2010 - September 2012
Reliable Recovery 2008 - July 2010
Becks Creek Corp 2005 - 2008
Law Office of Lawrence Boivin 2003 - 2005
NCO Financial Systems 1999 - 2003
Skills
Customer Service, Customer Relations, Operations Management, Excel, Microsoft Office, Risk Management, Team Building, Strategic Planning, Account Management, Process Improvement, Budgets, Microsoft Word, Microsoft Excel, Accounts Receivable, Call Centers, Negotiation, Accounting, Sales Management, Training, Customer Satisfaction, Forecasting, Insurance
Education
Orange Coast College 1978 — 1979
Tustin High School 1972 — 1976
yes, general
Self Employed; Jewelry Designer August 2011 - Present
NCO Financial Systems May 2011 - August 2011
Boys & Girls Club September 2010 - July 2011
Skills
Photoshop
Education
Southern Illinois University, Carbondale 2011 — 2015
Bachelor of Arts (B.A.), Metal and Jewelry Arts
Transworld Systems Inc. March 2011 - Present
NCO Financial Systems 2008 - 2011
Outsourcing Solutions, Inc. 2005 - 2008
Outsourcing Solutions, Inc. January 1996 - 2005
Skills
Call Center, Process Improvement, Team Building, Performance Management, Employee Relations, Leadership Development, Customer Service, Coaching, Outsourcing, Training, Change Management, Team Leadership, Microsoft Office, Recruiting, Customer Satisfaction, Staff Development, Leadership, Operations Management, Organizational..., Budgets, Call Centers, Customer Retention, Employee Training, Human Resources, Management, Hiring
Education
Southern Wesleyan University 2006 — 2008
MSM, Management
Southern Wesleyan University
BSM, Management
DirectBuy of Hampton Roads January 2013 - April 2014
Map Communications January 2011 - August 2012
ACS A Xerox Company October 2010 - November 2010
Virginia Pilot August 2007 - November 2007
Lowes May 2007 - August 2007
NCO Financial Systems October 2006 - March 2007
Hecht's/Macy's Stores May 2006 - October 2006
Captain D's Restaurants July 2005 - May 2006
DMV Law Enforcement Services January 2002 - January 2006
Skills
Customer Service, Microsoft Office, Tele, Sales, Training, Merchandising, Data Entry, Insurance, Time Management
Education
Old Dominion University 2007 — 2009
Bachelor, Sociology
Old Dominion UniversityTidewater Community CollegeTallwood High School
B.S; 2009A.S; 2007High School Diploma, Sociology; Social Sciences; 2005
Care Service Options, Inc. July 2012 - Present
Cherry Blossom Cottage March 2006 - June 2012
NCO Financial Systems October 2001 - October 2002
Larry H Miller Group March 1998 - August 2001
Skills
Team Building, Sales Management, Sales Process, Sales Operations, New Business Development, Strategic Planning, Process Improvement, Customer Service, Customer Satisfaction, Sales, Account Management, Marketing
Education
Northwood University 1982 — 1986
Bachelor's degree, Marketing/Marketing Management, General
Northwood University 1982 — 1984
Associate's degree, Hospitality Administration/Management
Susquehanna Bank December 2012 - Present
New York Life Insurance Company December 2011 - December 2012
NCO Financial Systems April 2009 - November 2012
Advanta Bank Corp. July 2007 - April 2009
Skills
Credit, Insurance, Compliance, Negotiation
Education
Shippensburg University of Pennsylvania 2001 — 2005
BS, Marketing
Bensalem High School 1998 — 2000
Bachelor's degree, Marketing
FedEx Office May 2014 - Present
Canon Solutions America October 2012 - Present
NCO Financial Systems February 2011 - September 2012
Industrial Scientific July 2012 - August 2012
New Era Building Systems September 2005 - September 2008
Clarion County Career Center August 2002 - June 2005
Skills
Certified IPC-J-STD-001..., Associate Certified..., NOCTI Certified in..., Call Center, Customer Service, Microsoft Office, Customer Satisfaction, Microsoft Word, Process Improvement, Electronics, Troubleshooting, Telecommunications, Manufacturing
Education
Pittsburgh Technical Institute 2010 — 2012
Associate, Science; Electronics Engineering Technology
ITT Technical Institute 2009 — 2010
Medtronic Diabetes October 2014 - Present
Bayada Nurses September 2010 - Present
Medtronic Diabetes March 2011 - September 2014
Our Lady of Lourdes November 2010 - April 2011
Virtua Health November 2007 - August 2010
NCO Financial Systems May 2004 - August 2006
Skills
Home Care, Telemetry, Patient Safety, Pediatrics, Medicine, Healthcare Information..., Diabetes, Healthcare, Hospitals, Registered Nurses, Nursing, Critical Care, ACLS, BLS, Acute Care, Inpatient, Diabetes Education, outpatient, Continuous Glucose...
Education
Walden University 2010 — 2014
MSN, Nursing Informatics, 3.8/4.0 GPA
Aria Health School of Nursing 2004 — 2007
RN Diploma, Nursing
Penn State University 1999 — 2002
B.S., Economics
Saint Joseph's University 1998 — 1998
Biology
Beckman Coulter February 2013 - Present
Beckman Coulter May 2011 - February 2013
Aspect Automation July 2006 - March 2011
Remmele Engineering July 2006 - 2008
NCO Financial Systems October 2004 - July 2006
Service Engineering Group 2003 - 2004
Spectrum Labs September 2000 - December 2002
Barnes & Noble College Booksellers September 1995 - February 2000
Skills
Requirements Analysis, Technical Documentation, Scope Management, Financial Reporting, Documentation, Word, Excel, Customer Relations, Process Improvement, PowerPoint, Problem Solving, Visio, Testing, Change Management, Project Planning, Outlook, Content Management, MS Project, Software Documentation, Customer Service, Microsoft Word, Automation, Microsoft Excel, Continuous Improvement, Quality Assurance, Manufacturing, Product Development
Education
Saint Mary's University of Minnesota 2002 — 2004
MS, Project Management
Northwestern University 1993 — 1997
BA, Sociology
LANDR Audio July 2014 - Present
MindGeek October 2012 - July 2014
Manwin Canada December 2011 - September 2012
Manwin Canada July 2011 - November 2011
Manwin Canada November 2008 - June 2011
NCO Financial Systems October 2003 - July 2008
Skills
User Experience, User Interface, CSS, Photoshop, Web Design, Creative Direction, Mobile Devices, Web Development, Illustrator, User Interface Design, Graphics, Mobile Design, Management, HTML, Agile Methodologies, Scrum, PHP, CMS, Mobile Internet, Art Direction, Layout, JavaScript, Interaction Design, Mac, XHTML, Animation, HTML 5, Front-end, Visual Communication, CSS3
Education
Herzing College 2006 — 2008
Graphic Design for the Web AEC, Web design
Pontificia Universidad Javeriana 1999 — 2002
Industrial and Product Design
AMG Financial/Schreiber Law Firm July 2013 - Present
Sage Capital Recovery March 2011 - June 2013
What it Takes 2012 - 2012
SRA 2007 - 2008
Accounts Receivables Management April 2004 - August 2007
PRS 2006 - 2007
Penncro Associates 2000 - 2003
NCO Financial Systems January 1993 - June 2002
Pre Paid Legal 2000 - 2001
Skills
Insurance, Microsoft Excel, Claim, Customer Service, Process Improvement, Budgets, Microsoft Office, Microsoft Word, Claims Management, Accounts Receivable, Financial Reporting, Financial Analysis, Financial Risk, Accounts Payable, Account Reconciliation, Business Planning, Call Centers, Training, Team Building, Executive Management, Access, Skip Tracing, Banking, Debt Settlement, Credit, Leadership, Credit Risk, Finance, Credit Cards, Loans, Default, Analysis, Debt Management, Loss Mitigation, Mortgage Servicing, Forecasting
Education
Penn State University 1988 — 1993
Secondary Education
john bartram high school 1981 — 1985
High School Diploma, Member of National Honor Society
Quality Assist, Inc. August 2015 - Present
Quality Assist, Inc. August 2015 - Present
AT&T December 2012 - August 2015
Portfolio Recovery Associates, Inc. July 2011 - November 2012
Old Dominion University June 2008 - November 2012
NCO Financial Systems June 2008 - June 2011
Skills
Microsoft Excel, Customer Service, Microsoft Office, PowerPoint, Leadership, Team Building, Call Centers, Program Management, Public Speaking, Sales, Training, Process Improvement, Project Management, Employee Training, Instructional Design, Analysis, Teaching, Performance Management, Leadership Development
Education
Old Dominion University 2008 — 2012
Bachelors of Science, Instructional Design
Self December 2011 - January 2012
NCO Financial Systems 1976 - 2011
Skills
Revenue Cycle, Managed Care, Revenue Cycle Management, Healthcare, Healthcare Consulting, Process Improvement, Healthcare Management, Medicare, Healthcare Industry, Healthcare Information..., HIPAA, Hospitals, Medicaid, Training, Practice Management, EMR, Physicians, Performance Improvement, EHR, Health Insurance, Epic Systems, Health Policy, Medical Billing, Physician Relations, Informatics, Healthcare Reimbursement, Meditech, Provider Relations, Insurance, Quality Improvement, Executive Management, HL7, Medical Coding, Data Analysis
Education
Adelphi University 2001 — 2004
MBA, Business
Queen's College 1988 — 1993
BA, Communications
Large Broker Dealer November 2014 - Present
US Banccorp 2012 - 2014
Wells Fargo May 2012 - June 2012
Ameriprise Financial Services, Inc. July 2011 - May 2012
Schumann Vending February 2009 - December 2011
Frontline Asset Strategies, LLC March 2011 - July 2011
NCO Financial Systems May 2010 - April 2011
CVS Caremark Corporation May 2010 - October 2010
Skills
Mutual Funds, Series 7, Series 63, Series 65, Customer Service, Financial Analysis, Wealth Management, Investment Strategies, Asset Allocation, Portfolio Management, Securities, Equities, Trading, Bonds, Insurance, Risk Management, Microsoft Excel, Options, Corporate Finance, Debt Management, Microsoft Office, Training, Bloomberg, FINRA, Alternative Investments, Equity Research, Electronic Trading, Series 24, Management, Financial Services, Investments
Education
Northwestern College 2006 — 2010
Bachelor of Science (B.S.), Psychology
Concordia Academy 2002 — 2006
College prep, College/University Preparatory and Advanced High School/Secondary Diploma Program
Select Portfolio Serivicing August 2013 - Present
PHH Mortgage January 2011 - August 2013
PHH Mortgage September 2011 - January 2012
DT Credit Corp December 2006 - December 2010
NCO Financial Systems July 2003 - September 2006
Skills
Loan Origination, Credit, Loans, Mortgage Banking, Credit Analysis, Mortgage Lending, Small Business Lending, Underwriting, FHA, FHA financing, Mortgage Underwriting, Residential Mortgages, VA Loans
Education
Florida State College at Jacksonville 2011 — 2012
Workforce Education
Southern Illinois University, Carbondale 2010 — 2011
Bachelors of Science, Workforce Education and Development
T-Mobile September 2012 - November 2013
NCO Financial Systems June 2011 - July 2011
Medco Health Solutions/Spherion Staffing January 2010 - April 2010
Hale and Hearty Soups LLC November 2007 - August 2009
Dunkin Donuts October 2006 - October 2007
Molly Pitcher Inn and Oyster Point Hotel September 2005 - November 2006
Fenwick Group dba Panera Bread 1999 - 2002
Skills
Data Entry, Cash Handling, Windows 7, Microsoft Office 2003, Restaurant Management, Supervisory Skills, Payroll Processing, ADP, Inventory Control, Staff Scheduling, Production Planning, Microsoft Office, Payroll, Schedules, Management, Time Management, ADP Payroll, Troubleshooting, Hiring, Cash Flow, Customer Service
Education
Connecticut School of Broadcasting 2001 — 2002
Communications/Media Operations, Communications
Connecticut School of Broadcasting 2001 — 2002
Ramapo College of New Jersey 1998 — 2001
Communications
Connecticut School of Broadcasting
Genesys Telecommunications May 2012 - Present
Genesys Telecommunications September 2007 - May 2012
NCO Financial Systems April 2007 - August 2007
Mediu LLC July 2006 - April 2007
The Vanguard Group December 2001 - July 2006
The Vanguard Group December 2000 - December 2001
The Vanguard Group June 1996 - December 2000
The Vanguard Group January 1994 - June 1996
The Vanguard Group February 1992 - January 1994
Skills
Customer Relations, Team Building, Risk Mitigation, Escalation Management, Call Center, IVR, Genesys, Customer Satisfaction, PBX, Avaya, VoIP, Vendor Management, Workforce Management, Telecommunications, CTI, Integration, Telephony, Cisco, Business Analysis, ACD, Customer Experience, Visio, IP, Project Planning, Program Management, Unified Communications, TCP/IP, Software Project..., Contact Centre, Testing, MS Project, Team Leadership, SIP, Pre-sales, Disaster Recovery, Outsourcing, Solution Design, SaaS, Requirements Analysis, Troubleshooting, Cross-functional Team..., Team Management, Software Development, Process Improvement, People Management, Routing, Problem Solving, Customer Service, Contact Centers, CRM
Education
Shippensburg University of Pennsylvania 1987 — 1991
Bachelor of Science (B.S.)
Skepton Construction, Inc. January 2013 - Present
Clestra Hauserman, Inc. 2011 - 2012
Bachman Paving & Excavating / Joy Construction, Inc. 2007 - 2011
Quade Homes 2005 - 2007
Shaner Group November 2003 - August 2004
NCO Financial Systems October 2001 - October 2003
Skills
Accounting, Job Costing, Revenue Recognition, Intercompany..., Multi-State Sales Tax, Budgets, Forecasting, Cash Management, Variance Analysis, Internal Controls, Accounts Payable, Accounts Receivable, Collections, Payroll, Fixed Assets, Account Reconciliation, Financial Analysis, Financial Reporting, Microsoft Excel, Prevailing Wage, Union Labor, Certified Payroll, Working Capital..., Project Accounting
Education
Penn State University
Bachelor of Science (BS), Accounting
Tokio Marine / Tokio Marine North America July 2012 - Present
Tokio Marine / Philadelphia Insurance Companies January 2012 - July 2012
Philadelphia Insurance Companies October 2010 - December 2011
ADP June 2008 - October 2010
Philadelphia Insurance Companies January 2005 - June 2008
NCO Financial Systems May 2000 - January 2005
Skills
SQL Server, Database Administration, Performance Tuning, Microsoft SQL Server, SSIS, T-SQL, Database Design, SQL, Data Warehousing, Agile Methodologies, SharePoint, SSRS, Programming, Data Modeling, Relational Databases, Oracle, Databases, Troubleshooting, ETL, IIS, Business Intelligence, SDLC, Architecture
Education
Rigas Tehniska Universitate 1981 — 1989
MSc
Phytel July 2013 - Present
Phytel 2013 - 2014
Infor Global Solutions August 2012 - June 2013
Healthport August 2009 - August 2012
3M HIS April 2005 - May 2009
3M Health Information Systems 2004 - May 2009
SoftMed Systems, Inc. 2005 - 2007
CSC March 2003 - February 2005
NCO Financial Systems 2001 - 2005
NCO Financial Systems 2001 - 2003
Skills
Process Improvement, Software Project..., Six Sigma, Project Management, Cross-functional Team..., CRM, Management, Healthcare, Business Analysis, Quality Assurance, Integration, SDLC, Business Process, Project Planning, Strategy, Testing, Software Documentation, Software Implementation, Access
Education
Sam Houston State University 1989 — 1990
Auditor of State - Ohio March 2015 - Present
Auditor of State - Ohio September 2013 - March 2015
Auditor of State - Ohio August 2008 - September 2013
NCO Financial Systems October 2005 - August 2008
Skills
Auditing, Microsoft Office, TeamMate
Education
Ohio Dominican University 2007 — 2008
Master of Business Administration (M.B.A.), Business Administration
Ohio Dominican University 2003 — 2007
Bachelor of Science (B.S.), Business Administration
Crown Castle October 2014 - Present
Cronimet Corporation June 2012 - August 2014
NCO Financial Systems September 2011 - March 2012
Pinnacle Computer Technologies July 2010 - October 2010
Skills
iPhone, Android, Windows 7, XP, Active Directory, Windows Server, Computer Hardware, DHCP, Technical Support, Network Administration, Troubleshooting, Operating Systems, DNS, Windows, System Administration, Computer Repair, Security, Microsoft SQL Server, Microsoft Office, Typing, Keyboard Skills, Microsoft Exchange, VMware, Windows Vista, Routers, Switches, Networking, VoIP, ADTran Phone systems, Ipswitch, Office 365, Maptitude, Printers, Windows XP, IIS, Databases
Education
Pittsburgh Technical Institute 2010 — 2012
Associate's degree, Information Technology
Belairdirect June 2012 - Present
NCO Financial Systems March 2007 - June 2012
NCO Financial Systems August 2005 - March 2007
Ipsos ASI 2003 - 2005
Skills
Workforce Management, MS Office tools, Excel, Access, PowerPoint, MySQL, SQL, C++, Customer Service, Data Analysis, Workforce Planning, Team Management, Real Time, Performance Monitoring, KPI, Avaya, ACD, Analysis, Windows Server, Active Directory, Outlook, Software Installation, Hardware Installation, QTP, ISTQB, LoadRunner, HPQC, HTML + CSS, IEX, eWFM, SharePoint, Quality Center, Microsoft Excel, Call Centers, Training, Time Management, Management, Forecasting, Leadership, Microsoft Office, Telecommunications, Team Building, Human Resources, Quality Assurance, Business Objects, Business Analysis, Customer Experience, Contact Centers, Performance Management, Avaya Technologies
Education
Innovations in Business Solutions 2012 — 2012
ISTQB Certified Tester, Foundation Level (CTFL)
Seneca College of Applied Arts and Technology 2000 — 2004
Diploma, Computer Programming
East York Collegiate Institute 1996 — 2000
Diploma, OSSD
Time Warner Cable Business Class July 2014 - Present
Time Warner Cable April 2013 - July 2014
NCO Financial Systems September 2008 - December 2011
Skills
Management, Customer Service, Microsoft Office, Leadership, Business Development, Microsoft Word, Technical Support, Chat Technical Support, Email Based Billing..., Networking, Leadership Development, Telecommunications, Troubleshooting, Employee Relations, CRM, Process Improvement
Education
Rowan-Cabarrus Community College 2001 — 2003
Cisco CCNA, System, Networking, and LAN/WAN Management/Manager
Car Credit Finance 2014 - 2014
My Plumber Heating and Cooling 2013 - 2013
Coastal Credit LLC 2011 - 2013
Rick Hendrick's Colonial Chevrolet 2008 - 2011
NCO Financial Systems 1999 - 2007
Skills
Revenue Assurance, Result Oriented, Employee Relations, Time Management, Leadership, Presentation Development, Accounting/Finance..., Legal Research, Call Centers, Process Improvement, Accounts Receivable, Team Building, Customer Service, Management, Negotiation, Credit, Vendor Management, Operations Management, Credit Cards, Finance, Loans, Team Leadership
Education
Old Dominion University
Bachelor of Business Administration (B.B.A.), Business Administration and Accounting
Oxford Communications February 2012 - Present
Oxford Communications November 2010 - February 2012
Stimulus Brand Communications July 2010 - November 2010
NetElixir May 2010 - June 2010
Unreal Marketing February 2008 - March 2009
NCO Financial Systems August 2005 - February 2008
Champions of Caring April 2004 - August 2005
Skills
Digital Marketing, Writing, Account Management, Email Marketing, Marketing Communications, Social Media Marketing, Digital Media, Integrated Marketing, Copywriting, Digital Strategy, Online Marketing, Marketing, Mobile Marketing
Education
Penn State University 1999 — 2003
B.A., English
Wingtip Vintage March 2014 - Present
Vanity Flair Vintage August 2012 - March 2014
Mid-American Signal January 2010 - July 2012
NCO Financial Systems September 2008 - December 2009
Citi January 2005 - September 2008
The Nielsen Company September 1996 - March 2004
Champion Chrysler Jeep 2004 - 2004
Bed Bath & Beyond 2001 - 2003
WKMO/WIEL Radio - Elizabethtown KY January 1996 - September 1996
KQTV September 1995 - December 1995
Skills
Customer Satisfaction, Customer Service, Project Management, Sales Management, Account Management, Strategic Planning, Team Building, Team Leadership, Sales, New Business Development, Sales Process, Direct Sales, Call Center, Vendor Management, Process Improvement, Forecasting
Education
Northwest Missouri State University 1989 — 1993
B.S., Broadcasting Major/Journalism Minor
TELUS September 2013 - Present
CBV Collection Services Ltd September 2010 - Present
NCO Financial Systems July 2008 - August 2010
Skills
Litigation, Debt Settlement, Accounts Receivable, Collections, Legal Issues, Legal Documents, Civil Litigation, Commercial Litigation, Client Service Oriented, Database Administration, Dialer Management, Strategic Planning, Business Portfolio..., Portfolio Management, Microsoft Office, Microsoft Excel, Forecasting, Microsoft Word, Closing Abilities, Debt Consolidation, Refinancings, Cost Management, Bad Debt, Interpersonal..., Skip Tracing, Debt Management, Assets Recovery, Telephone Skills, Credit Analysis, AS400 system, Relationship Management, Analysis, Call Centers, Credit Risk, Complaint Management
Education
Simon Fraser University 2007 — 2013
Bachelors, Business
Wells Fargo July 2015 - Present
Manpower September 2014 - April 2015
Ruby Tuesday August 2013 - August 2014
NCO Financial Systems January 2011 - September 2011
NCO Financial Systems, Inc January 2011 - September 2011
Bank of America, Inc; Treasury Services August 2007 - September 2008
Bank of America April 2005 - September 2008
Banc of America Investment Services, Inc December 2006 - August 2007
Bank of America, Inc April 2005 - December 2006
Ford Motor Credit, Inc February 2004 - March 2005
Skills
Retail Banking, Microsoft Office, Time Management, Portfolio Management, Microsoft Excel, Credit, Budgets, Access, Process Improvement, Sales, Insurance, Customer Satisfaction, Leadership, Marketing
Education
Southern New Hampshire University 2014 — 2017
Master of Business Administration (M.B.A.), Internet Marketing
UNIVERSITY OF SOUTH CAROLINA 1991 — 1996
Bachelor of Science, Administrative Information Management
Central High School 1987 — 1991
Park University July 2014 - March 2015
Park University December 2009 - July 2014
Park University August 2009 - December 2009
NCO Financial Systems August 2008 - July 2009
Rivendell Cottage Landscape and Design March 1999 - February 2009
Skills
Financial Aid, Loans, Campus, Higher Education, Funding, Courses, Student Services, Microsoft Office, Writing, Customer Service, Grants, Theory, Editing, Access, Supervisory Skills, PowerPoint, Student Affairs, Student Financial Aid, Public Speaking, Event Planning, Career Development, Outlook, Community Outreach, Career Counseling, Staff Development, Fundraising, Data Entry, Leadership, Admissions, Non-profits, Leadership Development, Training, Conflict Resolution
Education
Park University 2010 — 2011
Master of Arts, Leadership and Communication
Park University 2008 — 2010
Bachelor of Arts, Organizational Communication
Maple Woods Community College
Associates of Arts, Communications focus
Park University
Bachelor of Arts, Organizational Communications
UMKC Extension Office
Master, Gardener
eBay, GoodNews/Reinvent, Godiva, Hilti, RMH and NCO 1998 - Present
Venture Media Labs, Inc. 2010 - Present
Reinvent, Inc. October 2010 - Present
eBay Inc. April 2006 - August 2009
NCO Financial Systems 2004 - 2006
RMH Teleservices (later became NCO) 2002 - 2004
Hilti 2001 - 2002
Godiva Incorporated 1998 - 2001
Skills
Coaching, Project Management, Performance Management, Process Improvement, Forecasting, Training, Call Centers, Team Leadership, Leadership, Management, Strategy, Recruiting, Customer Satisfaction, Customer Insight, Sales Process
Education
Silliman University 1992 — 1997
Bachelor's Degree, Nursing
St. Louis School - Don Bosco
High School Diploma
The Children's Hospital of Philadelphia May 2007 - Present
Virtus Partners December 2006 - April 2007
NCO Financial Systems April 2005 - September 2006
Christiana Care Health System March 1998 - April 2005
Holy Redeemer Health System May 1993 - March 1998
Education
University of Phoenix - Philadelphia 2002 — 2004
MBA, Technology Management
Rutgers University – Camden 1981 — 1990
BA, Computer Science
Expert Global Solutions March 2014 - Present
APAC Customer Services March 2012 - March 2014
NCO Financial Systems February 2004 - March 2012
APAC Customer Services, Inc May 2000 - September 2003
Skills
Outsourcing, Call Center, Workforce Management, Management, Program Management, Forecasting, Contact Centers, Call Centers, Vendor Management, Operations Management, Strategic Planning, Account Management, Business Development, Leadership, Customer Satisfaction, Strategy, Sales, Telecommunications, Team Building, Budgets, Training, Performance Management, IEX, BPO, CRM, Integration, Process Improvement, Customer Experience, Executive Management, Coaching, Team Leadership, Business Process..., Change Management, Team Management, Call Center Development, Customer Retention, Inbound Marketing, Cross-functional Team..., Service Delivery, Recruiting, Offshoring, Avaya, Human Resources, Employee Engagement, P&L Management, ACD, Business Analysis, Telemarketing, Employee Relations, IVR
Education
Paul Smith's College 1994 — 1996
Connections Communication Services, Inc. June 2003 - Present
CDSNet, Inc. August 2001 - May 2003
NCO Financial Systems January 2000 - August 2001
Skills
Software Documentation, Technical Writing, Training, Project Management, Project Planning, Change Management, Coaching, Strategic Planning, Staff Development, Program Management, Team Building, Employee Relations, Customer Service, Team Leadership, Process Improvement, Performance Management, Instructor-led Training, Team Management, Training Delivery, Human Resources, PowerPoint, Research, Teaching, Microsoft Word, Instructional Design, Public Speaking, Leadership Development, Management, Policy
Education
The University of New Mexico 2010 — 2013
Master's, Organizational Learning & Instructional Technology
San Francisco State University 2007 — 2009
B.A., Technical and Professional Writing
AOL June 2004 - Present
Nationwide Credit, Inc. February 2002 - June 2004
Nationwide Collections Inc 2000 - 2004
NCO Financial Systems 2000 - 2002
Fleet Boston Financial July 1996 - October 2001
May Department Stores February 1982 - January 1996
Robinsons-May 1982 - 1995
Education
Inter-American University
Portland State University
Santander Consumer USA Inc. October 2014 - Present
Dynamic Recovery Services, Inc. February 2014 - October 2014
Commercial Recovery Systems, Inc. August 2012 - February 2014
Rausch, Sturm, Israel, Enerson & Hornik September 2009 - May 2012
NCO Financial Systems October 1998 - August 2009
Skills
Customer Service, Microsoft Excel, Microsoft Office, Credit, Microsoft Word, Portfolio Management, Call Centers, Financial Services, Financial Analysis, Leadership, Management, Negotiation, Training, Analysis, Banking
Education
Strayer University 2015 — 2017
Bachelor of Business Administration (BBA), Project Management and Human Resources
Southern University and Agricultural and Mechanical College at Baton Rouge 1986 — 1988
none, Mass Communication/Media Studies
Service Link Black Knight Financial April 2015 - Present
NCO Financial Systems November 2014 - April 2015
CROSSMARK August 2013 - November 2014
Skills
Customer Insight, Merchandising, Consumer Products, Customer Service, Forecasting, Leadership, Marketing, Advertising, Management, Retail, Brand Development
Education
Point Park University 2014 — 2016
Bachelor's degree, Integrated Marketing and Communication
Eastern Gateway Community College 2011 — 2014
Interactive Digital Media, Web Design Photo Editing Graphics
NCO Financial Systems September 1991 - May 2002
Education
Prairie State College
SLAIT Consulting August 2013 - Present
NCO Financial Systems October 2012 - August 2013
PGA of America March 2010 - October 2012
Motorola August 2008 - October 2009
Liberty Medical Supply April 2004 - July 2008
All About Staffing May 2003 - March 2004
MBD Community Housing Corp July 2002 - April 2003
Republic Security Bank October 2000 - September 2001
Instinet Incorporated March 1996 - August 2000
Skills
TCP/IP, VoIP, MPLS VPN, BGPv4, EIGRP, OSPF, RIP, WLAN, NAT, SIP Trunking, Ethernet, HSRP, Frame Relay, STP, VLAN, VTP, T1, T3, ISDN, MBGP, HRIS, ACLS, DLSW, RSVP, QoS, H.323, 802.1q, 802.1d, Servers, Cisco Routers
Education
South Mountain Community College 1991 — 1992
St. Raymonds
Jewelex Group New York Inc. April 2013 - Present
Spectrum Inc. April 2006 - January 2013
NCO Financial Systems March 2004 - December 2005
HSBC 2002 - 2003
GE Capital 2001 - 2002
Skills
Team Management, Management, Operations Management, Leadership, Business Analysis, Project Management, Problem Solving, Team Leadership, Sales Management, Cross-functional Team..., Customer Satisfaction, Social Media Marketing, Customer Service, Call Centers, Recruiting, Business Development, Inventory Management, Forecasting, Sales, Microsoft Office, Microsoft Excel, PowerPoint, Collections Management, Financial Services, Store Management, Marketing, Mentoring, Word, Microsoft Word, Awesomeness, Financial Sector, Team Building, Vendor Management
Education
Osmania University 1996 — 2000
B.A, Business/Commerce, General
St Andrews High School India 1984 — 1992
High School Diploma, SSC
ReachLocal August 2014 - February 2015
UDS July 2013 - February 2014
Insphere January 2005 - January 2011
HPA January 2002 - January 2004
NCO Financial Systems January 2000 - January 2002
Skills
Cold Calling, Account Management, Salesforce.com, Sales Management, Sales, Direct Sales, New Business Development, Sales Process, Insurance, Sales Presentations, B2B, Marketing, Qualifying Prospects, Outside Sales, General Insurance, Sales Operations, Strategic Planning, Selling, Customer Service, Management
Education
Pima Community College 1995 — 1996
Bachelor of Applied Science (B.A.Sc.), Radiologic Technology/Science - Radiographer
Geeks of Doom April 2012 - Present
Creative Loafing January 2009 - Present
Strange Kids Club August 2014 - Present
The Idea People August 2013 - August 2015
NCO Financial Systems 2008 - 2013
Charlotte Weekly April 2008 - February 2009
Skills
Content Development, WordPress, Content Writing, SEO, Web Analytics, Facebook, Web Content, Social Media, Social Media Marketing, Google Analytics, CMS, Content Strategy, Film, Journalism, User Experience, SEO copywriting, Website Development, Content Management, Web Content Management, Web Design, E-commerce, Blogging, Magazines, SEO Copywriting, Writing, Editing, Copywriting
Education
Radford University 2002 — 2006
Bachelor of Arts (BA), Communication, Journalism, and Related Programs
Evolve IP June 2015 - Present
ADP 2013 - 2015
NCO Financial Systems 2011 - 2013
Russell Lauren & Co. 2003 - 2011
Skills
Customer Service, Management, Sales, Strategic Planning, Team Building, Microsoft Office, Sales Management, New Business Development, Marketing, Leadership, adp payroll, adp etime, Federal & State Income..., Professional Mentoring, Peer Mentoring, Forecasting
Education
Peirce College
Business, Management, Marketing, and Related Support Services
Kennedy-Kenrick Catholic High School
BNY Mellon May 2015 - Present
NCO Financial Systems May 2014 - August 2014
NCO Financial Systems May 2013 - August 2013
Skills
Leadership, Microsoft Excel, Microsoft Office, Customer Service, Time Management, PowerPoint, Financial Analysis, Microsoft Word, Analysis, Project Management, Research, Economics, Team Leadership
Education
Penn State University 2011 — 2015
Bachelor of Science (B.S.), Energy, Business and Finance
Penn-Trafford High School 2007 — 2011
High School Diploma, Business
Teva Canada May 2014 - Present
BD October 2013 - May 2014
BD March 2013 - October 2013
Ryerson University September 2011 - May 2012
NCO Financial Systems June 2009 - November 2011
Hudson's Bay Company September 2006 - December 2006
Ministry of Health and Long-Term Care January 2006 - April 2006
Soneri Bank Limited May 2005 - August 2005
Skills
Economics, Financial Analysis, Financial Modeling, Corporate Finance, Econometrics, Financial Accounting, International Economics, Data Analysis, Microsoft Excel, Financial Reporting, Economic Research, Finance, SAS programming, SAP BW, Salesforce.com, PowerPivot, PowerView, Salesforce.com..., Salesforce.com..., IMS data, IMS Brogan, IMS Analysis Manager, Oracle Report Builder
Education
Ryerson University 2011 — 2012
Master of International Economics and Finance, Economics, Finance, 3.71
University of Toronto 2004 — 2008
Bachelor of Business Administration (Co-op), Finance, Economics
Digital Risk March 2015 - Present
McCalla Raymer, LLC June 2012 - November 2014
Lender Processing Services, Inc. (LPS) April 2008 - June 2012
NCO Financial Systems January 2008 - April 2008
Skills
➢Organize and conduct..., ➢Ability to analyze..., ➢High degree of..., ➢Gather and analyze..., ➢Experience with..., ➢Excellent..., ➢Well developed..., ➢Ability to work..., ➢Dependable with a..., ➢Accustomed working..., ➢Experience in..., Problem Solving, Business Analysis, Customer Service, Outlook, Microsoft Office, Microsoft Excel, Leadership, Microsoft Word
Education
Rasmussen College-Minnesota 2013 — 2015
Bachelor of Science (B.S.), Human Resources Management/Personnel Administration, General
Tom James Company January 2015 - Present
Conquest International October 2010 - November 2014
Student Advisor - WSU January 2014 - May 2014
Creditors Resource Group 2008 - 2010
NCO Financial Systems 2004 - 2008
K-Designers 2003 - 2004
Commercial Business Machines 2002 - 2003
Skills
Management, Style, Sales, Marketing, Finance, Negotiation, Teamwork, Sales Management, Account Management, Fashion, Wardrobe, Networking, Apparel, Accounts Receivable, LinkedIn, New Business Development, Marketing Management, Business Development, Customer Service, Marketing Strategy, Leadership, Business Strategy, Market Research, Credit, Skip Tracing, Microsoft Office, Consumer Behavior, Membership Development, Accounting, Data Analysis, Strategic Planning, Technical Writing, Organizational Behavior, Public Speaking, Survey Design, B2B, Marketing Research, Operations Management, Professional Writing, Uniform Commercial Code, Entrepreneurship, International Business, Cost Accounting, Economics, Communication, Microsoft Excel, Strategy, Microsoft Word, Team Building, Analysis
Education
Washington State University - College of Business and Economics 2012 — 2014
Bachelor of Arts (BA), Marketing
Portland Community College 2010 — 2011
Associate of Science (AS), Business, Management, Marketing, and Related Accounting Support Services
TRANZACT December 2014 - Present
CTV Media December 2012 - November 2014
Horizon Business Solutions August 2010 - December 2012
NCO Financial Systems September 2009 - August 2010
The Columbus Financial Group March 2009 - May 2009
Skills
Payroll, Small Business, Sales, Customer Service, Selling, Time Management, Budgets, Auditing, Tax, Cold Calling, Accounting, Customer Satisfaction, Project Planning, Account Management, Negotiation, Consultative Selling, Payroll Processing, Media Planning, Media Buying
Education
Ohio University 2004 — 2008
Bachelor of Science in Communication, Media Management
Elyria Catholic
Elyria Catholic
Affinitas June 2013 - July 2014
TeleTech December 2012 - May 2013
NCO Financial Systems September 2008 - September 2012
Skills
Team Building, Operations Management, Process Improvement, Customer Service, Call Centers, CRM, Customer Retention, Customer Satisfaction, Forecasting, Leadership, Management, Telecommunications, Team Leadership, Training
Education
Rutgers, The State University of New Jersey-New Brunswick 1988 — 1990
N/A, Business Administration and Management, General
RantSports July 2015 - Present
Bell September 2013 - Present
NCO Financial Systems February 2012 - July 2012
Imprezzio Marketing September 2010 - February 2012
Force One Marketing Corp. January 2009 - March 2010
Direct Energy October 2006 - January 2009
Skills
Marketing, Online Marketing, Social Media Marketing, Marketing Communications, Sales, Sales Presentations, SEO, Online Advertising, Sales Management, Cold Calling, Problem Solving, Mobile Technology, Creative Writing, Telephone Skills, Telemarketing, Vision CRM, Microsoft Office, Customer Service, Customer Retention, Customer Satisfaction, B2B
Education
Seneca College of Applied Arts and Technology 2013 — 2016
Diploma, Marketing, Sports Marketing
Robert F Hall 2000 — 2004
Crown Castle International August 2014 - Present
ConsultUSA April 2014 - August 2014
Verizon May 2011 - February 2014
Ariba February 2011 - May 2011
Atlantic Broadband November 2006 - January 2011
Atlantic Broadband August 2008 - December 2008
NCO Group June 2006 - November 2006
NCO Financial Systems June 2006 - July 2006
Sargent's Court Reporting Services, Inc. September 2005 - June 2006
American Eagle Outfitters October 2005 - January 2006
Skills
Troubleshooting, Networking, Network Administration, VoIP, Operating Systems, Software Installation, Call Centers, Data Center, Computer Hardware, Cabling, Help Desk Support, Telecommunications, Routers, Microsoft Office, Windows, Hardware, Spanish, Call Center, LAN-WAN, Network Security, Customer Service, Linux, Customer Relations, Active Directory, TCP/IP, LAN/WAN, Social Media, Research, Mac OS X, iOS, Cisco Certified, Cisco WAN, NOC, DAS, Distributed Antenna..., Cellular Communications, Mobile Broadband, LTE, 3G, CDMA, Technical Support, Wireless Networking, Fiber Optics, Computer Network..., Servers, Software Documentation, Disaster Recovery, Security, Windows Server, CCNA
Education
Western Governors University 2012 — 2015
Bachelor of Science (B.S.), Information Technology - Security
Pennsylvania Highlands Community College 2006 — 2008
Associate of Arts and Sciences (A.A.S.), Computer Information and Communications Technology - Network Administration, 3.5227
Pennsylvania Highlands Community College 2005 — 2008
Associate of Arts and Sciences (A.A.S.), Computer Information and Communications Technology - Computer Forensics, 3.5227
Greater Johnstown Senior High School 2000 — 2004
High School Diploma, 4.0
ChemStation March 2015 - Present
The Hangar January 2014 - Present
Thirsty Horse Saloon January 2011 - Present
EZ French Nails June 2011 - October 2014
Nick and Johnnie’s Patio Bar and Grill August 2009 - December 2010
MillerCoors March 2006 - December 2010
Zachry Construction Corporation December 2007 - January 2009
NCO Financial Systems January 2007 - February 2008
Skills
Small Business, Entrepreneurship, Personal Development, Marketing Strategy, Brand Development, Brand Management, Consulting, Microsoft Excel, Internet, Key Account Development, Microsoft Office, Project Management, Social Media, Market Analysis, New Business Development, Organization, Office Management, Office Administration, PowerPoint, Strategic Planning, Promotions, Proofreading, Research, R&D, Strategic Partnerships, Customer Service, Typing, XP, Personal Training, Nutrition, Coaching, Fitness, Holistic Health, Wellness Coaching, Wellness, Lifestyle
Education
The University of Texas at San Antonio 2011 — 2013
Bachelor of Business Administration (BBA), Entrepreneurial and Small Business Operations, 3.3
Northwest Vista College
Associate's degree, Business Administration and Management, General
US Navy January 2003 - December 2014
Navy Operational Support Center Norfolk January 2009 - December 2013
NCO Financial Systems December 2000 - January 2003
Skills
Facilities Management, Facilities Operations, Microsoft Office, Project Planning, Microsoft Excel, Procurement, Customer Service, Process Scheduler, Project Management, Budgets, Microsoft Word, Government, PowerPoint, Security Clearance, Equal Employment..., Drug Testing, Force Protection, Travel Management, Mobilization, Aviation Electronics, DTS, Active DoD Secret..., Contract Management, Supervisory Skills
Education
Saint Leo University 2013 — 2014
Master of Business Administration (M.B.A.)
Saint Leo University 2008 — 2011
Bachelor of Business Administration (B.B.A.), Accounting
WireCo WorldGroup October 2012 - Present
MacFarlane Group October 2011 - October 2012
PNC Bank September 2009 - October 2011
Geneva Roth Companies 2009 - 2009
NCO Financial Systems 2007 - 2008
HSBC 2005 - 2007
HSBC 2001 - 2004
Acsys 1999 - 2001
Skills
Recruiting, Management, Strategy, Sales, Business Planning, Banking, Investments, Talent Acquisition, Employee Relations, Onboarding, Applicant Tracking..., Talent Management, College Recruiting, Internet Recruiting, Technical Recruiting, Real Estate, Human Resources, Sourcing, Employee Benefits, Interviews
Education
Keller Graduate School 2009 — 2012
MHRM, Human Resources Management
Northwest Missouri State University 1990 — 1996
Bachelor of Science, History / Government
F.A. Davis Company 2006 - Present
NCO Financial Systems November 2003 - February 2005
Education
Philadelphia University 1999 — 2003
BS, MIS
Walmart March 2015 - August 2015
NCO Financial Systems January 2009 - July 2012
AZG Research September 2008 - January 2009
Skills
Leadership, Call Centers, Program Management, Sales, Forecasting, Microsoft Office, Marketing, Process Improvement, Strategic Planning
Education
Owens Community College
Associate of Applied Business Management, Business Management
NetServe365 September 2013 - Present
Management Science Associates July 2013 - September 2013
NCO Financial Systems February 2011 - July 2012
Yellow Submarine Marketing Communications, Inc December 2010 - June 2011
Giant Eagle June 2007 - February 2011
Skills
Office365, Windows Server, Windows 7, Troubleshooting, Computer Hardware, Help Desk Support, OS X, Microsoft Exchange, Active Directory, Networking, Linux, Microsoft Office, Customer Service, Technical Support, Network Administration, Virtualization, VMware ESX, VMware
Education
Pittsburgh Technical Institute 2011 — 2013
Associates Degree, Information Technology
Pittsburgh Technical Institute 2008 — 2010
Associates Degree, Multimedia
The United States of America Federal Agency :U.S. Department of Health and Human Services January 2014 - Present
OfficeTeam A Robert Half Company Professional Staffing Service March 2013 - April 2013
Macy ' s Easton Town Center May 2012 - June 2012
Thirty-One Gifts Corporate November 2010 - February 2012
JPMorgan Chase & Company July 2010 - August 2010
Nationwide Mutual Insurance Company March 2006 - April 2010
Nationwide Mutual Insurance Company February 2004 - March 2006
American Family Insurance February 2003 - February 2004
NCO Financial Systems August 2002 - February 2003
Nationwide Mutual Insurance Company January 2002 - June 2002
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, Research, Photoshop, Social Media, Teamwork, Public Speaking, HTML, Matlab, Windows, Event Planning, Team Leadership
Education
The Ohio State University 2013 — 2015
Bachelor of Applied Science (B.A.Sc.), Computer Information System Technology and Software Engineering
Ohio Dominican University 2001 — 2005
Bachelor of Arts (B.A.), Pre-Law Studies/Political Science
Access Receivables Management April 2002 - Present
NCO Financial Systems 1995 - 1999
AMF EASTPOINT September 1990 - August 1993
Skills
Auditing, Software Documentation, Customer Service, Call Centers, Team Leadership, Team Building, Insurance, Management, Training, Time Management, Microsoft Office, Microsoft Excel, Project Management
Education
Penn State University 2005 — 2006
MANAGEMENT DEVELOPEMENT
NORTHERN HIGH 1973 — 1975
general business
The Chemical Company April 2011 - Present
Level 3 Communications June 2010 - February 2011
NCO Financial Systems April 2009 - May 2010
New England Financial February 2009 - September 2009
Woodland Hills Club July 2000 - September 2009
Macy's Department Stores October 2008 - April 2009
Student Managed Fund January 2006 - May 2007
Skills
Analysis, Customer Service, CRM, Business Strategy, Human Resources
Education
Roanoke College 2003 — 2007
Economics, Finance
Peters Township High School 1999 — 2003
Diploma, 2003
UC Merced January 2013 - Present
NCO Financial Systems August 2009 - July 2013
Merced County Human Services Agency January 2007 - August 2009
Skills
Human Resources, Employment Contracts, Hiring, Workforce Management, Employee Relations, Healthcare, Medical Terminology, Healthcare Management, Customer Service, Data Entry, Hospitals, Managed Care, HIPAA, Medicare, Medical Devices, Health Insurance
Education
KELSEY-JENNEY BUSINESS COLLEGE 1998 — 2000
Associate of Arts (A.A.), Business, Management, Marketing, and Related Support Services
Hilltop High School
Hilltop High School
San Diego State University-California State University
Pro PI, LLC 2012 - Present
NCO Financial Systems 2005 - 2011
Celink 1996 - 2005
Skills
Research, Surveillance, Background Checks, Investigation, Skip Tracing, Interviews, Project Management, Criminal Justice, Customer Satisfaction, Litigation Support, Private Investigations, Fraud, Expert Witness, Missing Persons, Trafficking, Criminal Investigations, Criminal Defense, Critical Thinking, Criminal Intelligence, Protection, Internal Investigations, Physical Security, Computer Forensics, Risk Assessment, Corporate Security
Education
Pima Community College 2010 — 2012
Associate of Science (A.S.), Para Legal Studies
Waverly high school 1987 — 1990
General Studies
U.S. Bank 2011 — Present
NCO Financial Systems 2009 — 2010
Wells Fargo 2008 — 2009
LTS Management 2005 — 2008
Risk Management Alternatives 2001 — 2004
Office of Attorney General 1999 — 2000
Skills
Risk Management, Operations Management, Project Management, Data Analysis, Directing, Credit Risk, Business Development, Policy Analysis, Analytics, SAS programming, Microsoft SQL Server, Toad, Litigation, Legal Research, Legal Writing, Legal Documents, Negotiation, Strategic Planning, Problem Solving, Government, Public Speaking, Political Campaigns, American History, Collections, Microsoft Office, Microsoft Word, Microsoft Excel, PowerPoint, Visio
Education
University of Kansas School of Law 1998 — 2001
Juris Doctor, Law
Oklahoma Christian University 1995 — 1998
B.S., Political Science/History
Wichita State University 1994 — 1995
Pre-Law Studies
Verizon Wireless May 2015 - Present
Verizon Enterprise Solutions June 2011 - May 2015
Cerebellum Strategies, LLC January 2012 - December 2014
Online Resources March 2010 - June 2011
PayChoice January 2008 - February 2010
NCO Financial Systems June 2006 - January 2008
Creditex April 2000 - June 2006
Realtech Systems Corporation August 1999 - April 2000
Baseline Financial Services April 1998 - August 1999
M&T Bank July 1996 - March 1998
Skills
Cisco Technologies, Firewalls, VPN, WAN, Security, VoIP, Switches, OSPF, ITIL, Routers, Network Security, Network Architecture, Cisco Call Manager, PMP, DNS, LAN-WAN, Cisco IOS, EIGRP, Disaster Recovery, MPLS, Integration, Unix, CISSP, BGP, Networking, Ethernet, Microsoft Exchange, Solaris, Hardware, Load Balancing, RIP, Team Management, Cisco Nexus, Information Security, Troubleshooting, IT Management, Routing, Network Engineering, Network Design, Cisco Routers, Frame Relay, Enterprise Software, Visio, Solarwinds, F5 BigIP, Python, Linux, Vendor Management, Data Center, Information Technology
Education
Quinnipiac University 2012 — 2016
Master of Business Administration (M.B.A.), Business Administration and Management, General
Internetwork Expert 2010 — 2011
none, CCIE Routing and Switching
Expert Labs Online 2005 — 2005
Internetwork Expert 2005 — 2005
Routing and Switching Technologies Class
SPS 2009 — 2009
Avaya ACM Basic Administration
State University of New York College at Plattsburgh 1990 — 1994
Bachelors, History
ASG Security Group Ltd 2012 - 2015
ASG Security Group Ltd 2012 - 2015
IQT, Inc. September 2010 - July 2011
NCO Financial Systems September 2005 - October 2010
Skills
Customer Service, Microsoft Office, Coaching, Team Leadership, Training, Performance Management, Public Relations, Employee Training, Leadership, Customer Satisfaction, Call Centers, Marketing
Education
Seneca College of Applied Arts and Technology 1999 — 2008
CTA, law
R. H. King Academy 1991 — 1996
Math and Law
NCO Financial Systems September 2014 - Present
NCO Financial Systems October 2012 - September 2014
NCO Financial Systems July 2012 - October 2012
NCO Financial Systems April 2012 - July 2012
Gyeonni-do Education Program in Korea (GEPIK) September 2008 - March 2012
Freightquote November 2007 - August 2008
State of Missouri: Department of Youth Services November 2005 - November 2006
Skills
Public Speaking, Marketing Strategy, Public Policy, Sales, management, Project Management, Writing, Call Center Development, Strategic Public..., Customer Service, Corporate Training, Team Building, Grant Writing, Management, Strategic Planning, New Business Development, Sales Management, Microsoft Office, Nonprofits, Leadership Development, Leadership, Training, Event Planning
Education
Northwest Missouri State University 1997 — 2004
Bachelor of Science (B.S.), Public Relations
Northwest Missouri State University
Bachelor of Science (B.S.), Public Relations
Allied InfoSecurity October 2013 - Present
Grant Thornton LLP October 2010 - October 2013
NCO Financial Systems 2008 - 2011
Comcast July 2007 - 2008
Unisys August 2005 - 2007
First Financial Bank 2004 - 2005
Progress Bank 2000 - 2004
Skills
Network Security, Vulnerability Assessment, Penetration Testing, Disaster Recovery, Business Continuity..., PCI DSS, Threat & Vulnerability..., Security Audits, IT Audit, Firewalls, HIPAA, Security, Information Security, CISSP, ISO 27001, Data Center, Computer Security, Networking, Information Security..., Cisco Technologies, Information Technology, Business Continuity, CISA, Vulnerability Management, Computer Forensics, Risk Assessment, Governance, IT Management, VPN, Incident Management, COBIT
Education
Saint Joseph's University 1991 — 1995
System Automation September 2005 - Present
NCO Financial Systems May 2005 - August 2005
Karpagam College December 1999 - December 2001
Education
Rochester Institute of Technology 2002 — 2004
MS, Computer Science
Home Depot February 2013 - Present
THD At-Home Services, Inc February 2006 - February 2013
NCO Financial Systems September 2005 - February 2006
Risk Management Alternatives August 2000 - September 2005
Lenscrafters April 1998 - October 2000
National Revenue Corporation October 1998 - August 2000
Target 1995 - 1996
Skills
Group Policy, Scripting, Active Directory, SQL, Telecommunications, DNS, Troubleshooting, DHCP, VMware, Disaster Recovery, Virtualization, System Administration, Vendor Management, XP, IIS, Software Documentation, Call Center, Citrix, Windows, Windows Server, Netscaler, Firepass, Altiris Deployment..., Technical Support, Servers, Networking, Windows XP, Call Centers
Education
Ohio University 1991 — 1996
Associate of Arts and Sciences (AAS), law enforcement
Town of Ossining January 2002 - Present
NCO Financial Systems 1997 - 2002
Skills
Public Speaking, Non-profits, Public Relations, Government, Microsoft Office, Vendor Management, Community Development, Community Outreach, Higher Education, Nonprofits, Public Policy, Financial Accounting, Leadership, Policy, Volunteer Management, Program Development, Grant Writing, Fundraising, Staff Development, Grants, Economic Development, Local Government, Event Planning, Public Administration, Policy Analysis, Zoning, Data Analysis, Media Relations, Program Management, Organizational..., Legislative Relations, Social Media, Politics, Analysis, Leadership Development, Strategic Communications, Political Campaigns, Social Networking, Capacity Building, Board Development
Education
Rutgers, The State University of New Jersey-New Brunswick
Bachelor's degree, Mathematics
Provident Bank July 2005 - Present
NCO Financial Systems May 2000 - July 2005
Education
Penn State University 1988 — 1992
BA
AlliedBarton Security Services May 2011 - Present
NCO Financial Systems April 2010 - November 2010
Luxottica Optical Manufacturing November 2006 - April 2010
Alliance Data February 2006 - November 2006
TEACH Staffing February 2005 - August 2005
Data Exchange Corporation August 2004 - February 2005
DFS October 1990 - June 2004
Skills
Recruiting, Sourcing, Accounting, Call Center, Employee Relations, Performance Management, Talent Management, Talent Acquisition, HRIS, Coaching, Organizational..., Leadership Development, Deferred Compensation, Training, Human Resources, Succession Planning, Customer Service, Team Building, PeopleSoft, Onboarding, Interviews, Applicant Tracking..., Hiring, Call Centers, Temporary Staffing, Management, College Recruiting, Temporary Placement, Background Checks, Employee Training, Screening, Time Management, Benefits Administration, New Hire Orientations, Internet Recruiting, Personnel Management, HR Policies, Payroll, Workforce Planning, Job Fairs, Technical Recruiting, Employee Engagement, Resume Writing, Employee Benefits, Taleo, Executive Search, Employment Law, Career Development, FMLA, Behavioral Interviewing
Education
Park University 1998 — 2000
The Bancorp Bank April 2013 - Present
The Bancorp Bank December 2012 - March 2013
Expert Global Solutions July 2009 - November 2012
NCO Financial Systems October 2004 - July 2009
NCO Group March 2000 - October 2004
Progressive Insurance 1999 - 2000
Sarcom 1998 - 1999
Skills
Disaster Recovery, Vendor Management, Active Directory, Virtualization, Data Center, VMware, IT Management, ITIL, System Administration, Windows Server, DNS, Cisco Technologies, Servers, Windows, Information Security, TCP/IP
Education
Peirce College
AS
Penn State University
Major Klatt November 2010 - April 2012
NCO Financial Systems September 2009 - April 2010
EvaluMed April 2008 - June 2008
Fairview Southdale Hospital May 2005 - April 2007
Outback Steakhouse November 2001 - July 2005
Skills
HIPAA, Healthcare, Medical Terminology, Data Entry, Telephone Skills, Phone Etiquette, Appointment Scheduling, Cpr Certified, Multi-line Phone, Outlook, Filing, Nursing, Fax, Process Scheduler, Medical Records, Customer Service
Education
Saint Mary's University of Minnesota 2005 — 2005
Certificate, Health Unit Coordinator
crosby ironton high school 1993 — 1995
Diploma
Brainerd Technical College 1994 — 1994
Certificate, Registered Nursing Assistant
Chapel PCA October 1996 - Present
1895 Lyon and Healey Harpguitarist May 2003 - Present
1965 Goya Classical Guitarist February 1966 - Present
Home April 2012 - Present
RSVP4Messages October 2010 - April 2012
Experience Works/CareerLink February 2007 - September 2009
WBVP-WWKS, WMBA, WOHI, WOGF, WJPA_am, WJPA-FM November 1979 - September 2009
NCO Financial Systems September 2007 - August 2008
Amcom Office Systems 1996 - 2006
Amcom Office Systems 1996 - 2006
Skills
Writing, Microsoft Office, Leadership, Microsoft Excel, Customer Service, Team Building, Public Speaking, Training, Outlook, Microsoft Word, Time Management, Data Entry, Music Playing, Music writing, Music performance, Social Media, Music, Radio, Marketing, Social Networking, Nonprofits, Recording
Education
Pittsburgh Theological Seminary 1973 — 1985
Continuing Ed, Psychology, Chruch History, Greek
Duquesne University, Pgh., Pa 1974 — 1979
Continuing Ed Coursed, Broadcasting, Program Development, na
University of Pittsburgh, Pgh., Pa. 1969 — 1975
Research, na
Geneva College, Beaver Falls Pa 1972 — 1979
Continuing Ed Credits, Counsleing, Psychology, na
Pittsburgh Theological Seminary 1968 — 1972
Masters of Divinity, Greek, Church History
Ashland University, Ashland, Ohio 1962 — 1968
BA in Psychology and Sociology, Bible, Sociology, Psychology
Uptivity March 2012 - Present
ITT Technical Institute July 2011 - November 2011
Everest Institute November 2009 - June 2011
LeaderStat June 2008 - November 2009
NCO Financial Systems July 2002 - June 2008
Skills
Training, Call Center, Team Building, Customer Service, Resume Writing, Career Development, Management, Career Counseling, Recruiting, Coaching, Business Development, Interviews, Sales, Marketing, Program Management, CRM, New Business Development, Call Centers
Education
Ohio Dominican University
Bachelor of Science, Business Administration
PayPal May 2012 - Present
Online Resources January 2011 - May 2012
Online Resources April 2008 - January 2011
Provident Bank 2005 - 2008
NCO Financial Systems 2000 - 2005
NCO Financial Systems 1999 - 2000
Compass Receivables Management Corporation 1997 - 1999
Skills
E-payments, Credit Cards, Electronic Payments, Payment Card Processing, Product Development, Payments, Payment Systems, Product Management, Strategic Partnerships, E-commerce, Debit Cards, CRM, Mobile Payments, Payment Gateways, Project Management, Management, Business Analysis
Education
Penn State University
Bachelor of Arts (BA)
Swedeland Volunteer Fire Co. No. 1 October 2014 - Present
PlannedGiving.Com / Virtualgiving.com April 2013 - Present
Interstate Credit & Collection Inc October 2007 - January 2012
Interstate Credit & Collection, Inc March 2007 - October 2007
Mover's Specialty Service April 2006 - March 2007
GMAC April 2002 - September 2005
Acsys Inc April 2002 - August 2002
Epic Resorts 2000 - January 2002
NCO Financial Systems 1999 - 2000
Skills
Team-oriented, Portfolio Management, Invoicing, Credit, Loans, Risk Management, Loss Mitigation, Credit Analysis, Mortgage Banking, Finance, Credit Risk, Accounts Payable, Accounts Receivable, Medical Billing, Medical Records, Billing Process, Client Billing, Repossessions, Operations Management, Management
Education
Penn State University 1999 — 2001
Business
myFoodchain.com March 2015 - 2015
CCS/Radius Solutions June 2007 - March 2014
NCO Financial Systems August 1998 - May 2007
Accelerated Payment Systems/NCOePayments January 1998 - May 1999
National Credit Management Corp./Compass International September 1996 - December 1997
Bacharach Rasin Sporting Goods, Inc. June 1995 - August 1996
Burnett and Associates, Inc. June 1993 - February 1994
Nationwide Insurance May 1991 - January 1993
Central Credit Control/Penn Credit Corp. January 1990 - April 1991
Skills
Credit, Financial Analysis, Credit Risk, Credit Cards, Financial Services, Operations Management, Credit Analysis, Forecasting, Risk Management, Relationship Management, Banking, Process Improvement, Negotiation, Management, Portfolio Management, Loans, Accounts Receivable, Team Building, Strategic Planning, Marketing, Sales
Education
Shippensburg University of Pennsylvania 1985 — 1989
BSBA, Finance
Shippensburg University of Pennsylvania
BSBA, Accounting and Finance
Mid Atlantic Capital Group, Inc. July 2004 - Present
Carnegie Science Center September 2001 - July 2004
NCO Financial Systems May 2000 - June 2004
Skills
Financial Analysis, Bank Reconciliation, Tax Accounting, Corporate Tax, Qualified Retirement..., Account Reconciliation, Investment Management, Accounting Applications, Accounts Payable, Accounts Receivable, Human Resources, Health Plan Operations, Accounting Management, Mutual Funds, Revenue Recognition, Investments, Accounting, Budgets, Finance, Journal Entries, Financial Services, Team Building
Education
University of Pittsburgh 1999 — 2003
Bachelor of Arts (BA)
Robert Morris University
Distinctive Home Products April 2014 - Present
Lansing Building Products July 2013 - February 2014
Rent-A-Center July 2012 - July 2013
Cellular World July 2011 - July 2012
NCO Financial Systems 2009 - 2011
Skills
Sales, Direct Sales, Merchandising, Retail, Customer Retention, Retail Sales, Inventory Management, Customer Service, Marketing, Building Relationships, Telecommunications, Customer Experience, Mobile Devices, Team Leadership, Visual Merchandising, Inventory Control, Team Building, Microsoft Office, Wireless, Microsoft Excel, Mobile Communications, Microsoft Word, Coaching, Pricing, Profit, Loss Prevention, Data Entry, Income Statement, Selling, Cashiering, Store Operations, Telephone Skills, Driving Results, Outlook, POS, Inventory, Purchasing, Product Knowledge, Inside Sales, Retail Sales Experience, Outside Sales, Sales Presentations, Sales Growth, Lead Generation, Sales Prospecting, Time Management, Key Account Management
Education
Ozark Christian College 2008 — 2012
Bachelor's Christian Ministry, Preaching
NorthWest Arkansas Community College 1995 — 1998
General Studies
TSI - A Transworld Systems Company November 2014 - Present
NCO Financial Systems March 2012 - October 2014
Bank of America July 2010 - December 2010
Bank of America January 2010 - July 2010
Bank of America August 2008 - January 2010
Bank of America April 2006 - August 2008
Bank of America January 2002 - April 2006
Education
Saint Joseph's University 1985 — 1989
BS, Business Management
W. Atlee Burpee Company September 2013 - Present
SPS Technologies November 2012 - September 2013
OTIS February 2007 - October 2012
Foundations Behavioral Health February 2005 - February 2007
NCO Financial Systems June 2002 - January 2005
Skills
HRIS, Onboarding, Employee Benefits, Human Resources, Employee Relations, Benefits Administration, Recruiting, Interviews, Screening, New Hire Orientations, HR Policies, Applicant Tracking..., 5S, ACE, College Recruiting, Customer Service, Job Fairs, Coaching, Employment Law, Sourcing, Temporary Placement, Talent Management, Training, 5 Why, Employee Training, Employee Engagement, FMLA, Team Building, Temporary Staffing, Time Management, Process Improvement, Labor Relations, Outlook, Screening Resumes, Conflict Resolution, Job Descriptions, HR Transformation, Industrial Safety, Contract Recruitment, Staffing Services, Resume Writing, Proofreading, Union Relations
Education
Pennsylvania State University 2012 — 2017
Masters of Professional Studies, Human Resources and Employee Relations
Pennsylvania State University-Penn State Abington
B.A., American Studies
Ascena Retail Group, Inc. July 2009 - Present
Advanta May 2006 - February 2009
Advanta June 2003 - May 2006
Cenlar FSB March 2003 - June 2003
Chase Manhattan Mortgage Corp. February 2001 - August 2002
Advanta Mortgage Corp. August 1999 - February 2001
NCO Financial Systems March 1999 - August 1999
Sears Regional Credit Card Operations 1995 - 1998
Skills
Credit, Risk Management, Financial Risk, Analysis, Credit Analysis, Mortgage Lending, Finance, Customer Service, Microsoft Excel, Credit Cards, Banking, Payments
Education
Penn State University
Family Readiness Group (PA Air National Guard) May 2001 - Present
(Executed Legal Representation) Duffy, North, Wilson, Thomas & Nicholson, LLP February 2007 - January 2008
NCO Financial Systems March 2007 - April 2007
BC Council on Alcoholism and Drug Dependence May 2006 - December 2006
Right Management September 1993 - July 2005
Skills
Accounting, General Ledger, Auditing, Financial Reporting, Tax Preparation, Budgets, Finance, Account Reconciliation, Sales, Life & Health Insurance..., Fixed Annuities, Team Building, Customer Service, Event Planning, Higher Education, Financial Accounting, Healthcare, Insurance, Team Leadership, Microsoft Office, Management, PowerPoint, Research, Leadership, Human Resources, Analysis
Education
Walden University 2004 — 2007
MBA
Philadelphia University 1990 — 1995
B.S.
Main Line Recovery Solutions December 2009 - Present
AR Resources, Inc. September 2002 - December 2009
NCO Financial Systems 1990 - 2002
Skills
Team Building, Business Development, Customer Service, Operations Management, Process Improvement, Sales Management, Call Centers, Credit, Negotiation, Call Center, Selling, Social Media Marketing, Marketing, Marketing Strategy, Credit Cards, Sales, Vendor Management
Education
Malvern Prep
Shippensburg University of Pennsylvania
Sts. Phillip and James
Medical Mutual Liability Insurance Society of Maryland August 2010 - Present
International Logistics Systems, Inc. 2008 - November 2010
Defense Logistics Agency 2006 - 2007
NCO Financial Systems 2005 - 2006
Skills
Insurance, Provisioning, Claims Resolution, Medical Malpractice, Claims Handling, Claims Management, Liability, Claim, Litigation Management
Education
Towson University 2007 — 2008
N/A, Biology
Shippensburg University of Pennsylvania 2002 — 2004
BS, Business Management
Greene & Cooper, LLP August 2012 - June 2015
NCO Financial Systems February 2010 - August 2012
Axiant LLC December 2007 - December 2009
Mann Bracken LLP January 2004 - December 2007
First USA/ Bank One 1994 - 2003
Skills
Call Center, Process Improvement, Credit, Operations Management, Credit Cards, Vendor Management, Workforce Management, Performance Management, Team Building, Customer Service, Change Management, Accounts Receivable, Coaching, Strategic Planning, Management, Negotiation, Executive Management, Call Centers, Human Resources, Customer Retention, Risk Management, Loss Mitigation, Business Process..., BPO, Training, Employee Relations, Outsourcing, Banking, Team Management, Customer Experience, Finance, Account Management, Cross-functional Team..., Financial Analysis, Business Analysis, Recruiting, Contract Negotiation, Insurance, Sales, Leadership, Forecasting, Strategy, Financial Services, Analysis, CRM, Team Leadership, Budgets, Business Development, Mergers & Acquisitions, Customer Satisfaction
Education
Southern New Hampshire University
Bachelor's Degree, Operations & Project Management
NCO Financial Systems April 1998 - Present
Education
Pennsylvania State University-Erie Campus
TD Bank Group January 2012 - Present
RBC July 2010 - June 2011
NCO Financial Systems October 2008 - March 2010
Capgemini April 2006 - April 2008
GE Capital India 2001 - 2006
Skills
Quality Assurance, Manual Testing, Credit Cards, Quality Center, TSYS, Regression Testing, SDLC, User Acceptance Testing, Testing, Test Planning, Test Management, Software Quality..., Waterfall, Test Automation, HP Quality Center, JIRA
Education
Victoria International collage of Business & Technology 2010 — 2010
Software Testing
Osmania University 1997 — 1999
MA (PPM), Public Personel Managenment
Atos July 2015 - Present
Xerox Business Services, LLC July 2010 - Present
Affiliated Computer Services May 2005 - July 2010
Affiliated Computer Services May 2003 - November 2005
Affiliated Computer Services May 2000 - May 2003
NCO Financial Systems 1999 - 2000
JDR recovery January 1997 - February 1999
Skills
IT Management, ITIL, IT Operations, Disaster Recovery, Data Center, Servers, Service Delivery, Incident Management, IT Service Management, Vendor Management, Active Directory, Virtualization, Network Security, Cisco Technologies, System Administration, Troubleshooting
Education
Ramapo College of New Jersey
Elections Ontario January 2014 - Present
Ontario Ministry of Government Services August 2013 - December 2013
Elections Ontario June 2011 - August 2013
Brady Corporation February 2011 - June 2011
AllianceOne May 2007 - October 2008
NCO Financial Systems January 2005 - May 2007
Kelly Services March 2002 - October 2004
Kelly Services September 1998 - April 2002
Skills
Performance Management, Employee Relations, Recruiting, Human Resources, HR Policies, Employee Benefits, Personnel Management, Workforce Planning, Temporary Placement, Change Management, Onboarding, Career Development, New Hire Orientations, HRIS, Employee Engagement, Talent Acquisition, Talent Management, Interviews, Benefits Administration, Temporary Staffing, Sourcing, Applicant Tracking..., Technical Recruiting, HR Consulting, Screening, Employee Training
Education
Seneca College of Applied Arts and Technology 2007 — 2010
Human Resources Management - Certificate Programme
York University - Joseph E. Atkinson Faculty of Liberal and Professional Studies 1994 — 1997
Human Resources Management
AvalonBay Communities November 2011 - Present
HSBC November 2008 - August 2010
NCO Financial Systems January 2003 - October 2008
Education
Old Dominion University 2008 — 2011
Bachelor of Science (BS), Merchandising and Buying Operations
Tidewater Community College
Associate of Science (AS), Business Administration and Management, General
Polaris Recovery October 2009 - Present
Dawson Boyd Baseball Association November 2011 - Present
Dawson Drakes Amateur Baseball Club August 2011 - Present
American Legion Post 177 March 2011 - Present
U.S. Bank November 2003 - September 2009
NCO Financial Systems April 1997 - October 2003
US Navy August 1989 - May 1994
Skills
Microsoft Office, Customer Service, Research, Social Media, Teamwork, Public Speaking, English, Time Management, Event Management, Teaching, Event Planning, Public Relations, Social Networking, Non-profits, Marketing, Editing, Coaching, Fundraising
Education
Oregon State University 2010 — 2012
BS, Agriculture, Agriculture Operations, and Related Sciences
Value Recovery Holding May 2009 - Present
Value Recovery Holding May 2009 - Present
NCO Financial Systems November 2003 - May 2009
iQor August 2007 - February 2008
Skills
Management, Microsoft Excel, Microsoft Office, Leadership, Training, Process Improvement, Sales, Recruiting, Customer Service, Vendor Management
Education
Penn State University 1998 — 2001
U.S. Cellular September 2006 - Present
NCO Financial Systems 1998 - 2006
Education
Robert Morris University - Illinois 2002 — 2005
BA, Business Management
The Credit Pros - Legal Credit Repair January 2013 - Present
NCO Financial Systems January 2012 - Present
YWCA January 2011 - May 2011
DSW Shoe Warehouse April 2008 - July 2008
Skills
Research, Data Analysis, Call Centers, Financial Services, Employee Training, Financial Analysis, Interviews, PowerPoint, Credit Analysis, Microsoft Office, Microsoft Excel, Customer Service, Human Resources, Payroll, Outlook, Training, Time Management, Telephone Skills, Teamwork
Education
Ramapo College of New Jersey 2009 — 2012
bachelor's, psychology
Ramapo College of New Jersey 2009 — 2011
bachelor's, psychology
Passaic County Community College
Recipient of Associate Degree, 2009; Liberal Arts
Ramapo College of New Jersey
of Bachelor of Arts, Psychology
Janssen, Pharmaceutical Companies of Johnson and Johnson October 2014 - Present
Janssen, Pharmaceutical Companies of Johnson and Johnson May 2013 - October 2014
Teva Pharmaceuticals March 2013 - May 2013
Teva Pharmaceuticals June 2011 - March 2013
Teva Pharmaceuticals October 2009 - June 2011
McNeil Consumer Healthcare November 2003 - October 2009
Penn State University January 2008 - December 2008
NCO Financial Systems 2001 - 2002
Skills
FDA, CAPA, Cross-functional Team..., GMP, Quality System, GLP, Pharmaceutical Industry, Trackwise, Quality Auditing, GxP, Deviations, Quality Assurance, Sop, Manufacturing, Change Control, Validation, SOP
Education
Temple University 2013 — 2019
Master
Penn State University 2005 — 2009
Bachelor
North Montco Technical Career Center 2001 — 2005
Certificate
Wissahickon High School
US Auto Sales October 2013 - Present
Focus Receivables Management February 2012 - October 2013
Financial Asset Management Systems 2006 - February 2012
NCO Financial Systems 1996 - 1999
Skills
Call Center, Collections, A+ Certified, Network Administration, Microsoft Excel, Vendor Management, Call Centers, Credit Cards, Software Documentation, Microsoft Office, Process Improvement, Troubleshooting, Leadership, Team Building, SharePoint, Office Management, Credit, Team Leadership, Customer Service, Computer Hardware, Disaster Recovery, Operations Management, Management, Microsoft Word
Education
Oglethorpe University 1997 — 1998
MCP, Networking
NCO Financial Systems February 2007 - February 2011
NCO Financial Systems June 2005 - February 2007
NCO Financial Systems May 1999 - June 2005
NCO Financial Systems March 1997 - May 1999
NCO Financial Systems November 1993 - March 1997
Skills
Debt Collection, Accounts Receivable, P&L, P&L Management, Call Center, Customer Service, Compliance, Operations Management, BPO, Performance Management, Team Building, Customer Experience, Team Leadership, Coaching, Negotiation, Mentoring, Problem Solving, Team Management, Employee Relations, Forecasting, Leadership, Call Centers, Account Management, Customer Satisfaction, Hiring, Employee Training, Training, Recruiting, Vendor Management, Outsourcing, Management
Education
Ramapo College of New Jersey 1983 — 1984
Business Management
Rockland Community College 1980 — 1982
AAS, Business Management
st joseph's
Thirty-One Gifts February 2013 - Present
Universal SmartComp March 2012 - Present
Liberty Tax 2012 - Present
NCO Financial Systems October 2010 - November 2011
Paris & Potter Management April 2010 - September 2011
ePlus Technology December 2005 - February 2007
Transportation General Inc July 2001 - September 2005
US Navy March 1996 - August 1998
Education
Penn Commercial Business/Technical School 2000 — 2001
Associates, Business Administration
West Bay Academy 2009 - 2012
NCO Financial Systems April 2009 - October 2009
Skills
Typing, Commissioning, Marketing Communications
Education
S.S. Murphy High School 2001 — 2012
honors, Vocational High School and Secondary Business/Vocational-Industrial/Occupational Diploma Program
Remington College-Mobile Campus 2006 — 2007
Medical/Clinical Assistant
Southern Adventist University September 2012 - Present
NCO Financial Systems May 2012 - 2012
Skills
Cpr Certified, Healthcare, Nursing, Public Speaking, Teaching
Education
Southern Adventist University 2011 — 2013
CNA,CPR,TECH, Registered Nursing/Registered Nurse
Oakwood College 2009 — 2011
Biology, General
De Lage Landen January 2009 - Present
H&R Block Mortgage June 2007 - September 2008
NCO Financial Systems January 2006 - June 2006
Education
Penn State University 2000 — 2005
Bachelor of Science, Economics
NCI Building Systems, Inc. January 2013 - Present
Aldine ISD 2010 - Present
ITW August 2012 - September 2013
Stewart National November 2008 - November 2010
NCO Financial Systems October 2005 - October 2008
Skills
Classroom Management, Classroom, Tutoring, K-12, Elementary Education
Education
lonestar college 2010 — 2012
Associate of Arts (A.A.)
Prairie View A&M University 2004 — 2006
Portfolio Recovery Associates, Inc. 2010 - Present
Bank of America December 2003 - February 2009
NCO Financial Systems May 2001 - February 2003
Skills
Auditing, Sales, Highly motivated..., Financial Analysis, Spreadsheets, Microsoft Office, CICS, Credit Analysis, Written & Oral..., Teamwork, Munis, Collections
Education
Old Dominion University 2001 — 2003
Associate's degree, Computer and Information Sciences and Support Services
Kecoughtan High School 1998 — 2000
Advanced Diploma w/ Honors, High School/Secondary Diplomas and Certificates
AlliedBarton September 2012 - Present
AlliedBarton Security Services September 2012 - Present
TSA November 2011 - September 2012
SSP America May 2010 - November 2011
NCO Financial Systems October 2008 - May 2010
Sonic Drive-In May 2005 - October 2008
Skills
Security Management, Physical Security, Security, Security Audits, Access Control, Security Operations, Corporate Security, CCTV, Security Training, Surveillance, Security Awareness, Private Investigations, Executive Protection, Risk Assessment, Loss Prevention, Protection, Security
Education
Liberty High School
Prairie View A&M University
Texas Southern University
LTCG April 2015 - Present
LTCG April 2013 - April 2015
LTCG July 2012 - April 2013
NCO Financial Systems July 2010 - July 2012
Skills
Software Documentation, SharePoint, Active Directory, HIPAA, Visio, Healthcare Information..., ITIL, Windows 7, Windows Server, Troubleshooting, Microsoft Exchange, VMware, Process Improvement, XP, vSphere, Microsoft Office, Microsoft SQL Server, Citrix, SCCM, VPN, Service Desk, Remote Desktop, Help Desk Support, Technical Support, System Deployment, System Administration
Education
Northwestern College 2006 — 2010
Bachelor of Science (B.S.), Psychology
NCO Financial Systems February 2008 - Present
Education
Plymouth State University 1995 — 1999
NA, Health and Physical Education/Fitness
Newmarket Jr.Sr. High School 1991 — 1995
Diploma
unemployed-seeking work April 2015 - Present
Prestige Staffing for Piedmont Henry Urgent Care February 2015 - April 2015
NCO Financial Systems January 2010 - January 2015
NCO Financial Systems January 2010 - October 2013
InComm June 2004 - December 2005
Sprint April 1988 - June 1993
Skills
Management, Analysis, Sales, Customer Service, Payments, Sales Operations, Risk Management, Call Centers, Product Management, Telecommunications
Education
St Clair County Community College
Elementary Education and Teaching
St. Clair College
Ele ED
iQor September 2013 - Present
NCO Financial Systems February 2008 - September 2013
NCO Financial Systems January 2008 - February 2012
OSI Education Services January 2004 - January 2008
OSI Education Services October 2002 - January 2004
OSI Education Services November 1998 - October 2002
Skills
Credit Analysis, Call Centers, Credit, Loans, Credit Cards, Management, Loss Mitigation, Leadership, Financial Services, Payments, Customer Satisfaction, Performance Management, Process Improvement, Finance, Customer Service, Team Leadership, Coaching, Team Building
Education
Ohio Dominican University 2009 — 2012
Bachelor of Science (B.S.), Business Administration and Management, General
Peoples Natural Gas Company January 2012 - Present
Peoples Natural Gas Company January 2012 - Present
Dominion August 2009 - March 2011
NCO Financial Systems September 2007 - August 2009
Skills
Customer service,...
Education
Point Park University 2010 — 2014
Wilkinsbugh High 2005 — 2006
High School Diploma, General
US Army January 2012 - Present
Sheraton August 2008 - May 2011
NCO Financial Systems January 2004 - September 2007
Education
Pikes Peak Community College 2013 — 2015
Associate of Science (A.S.), Criminal Justice and Corrections
Tidewater Community College 2008 — 2010
Criminal Justice and Corrections
NCO Financial Systems 2012 - 2014
Education
Strayer University 2014 — 2017
Master's degree, MBA
South Carolina State University 2007 — 2012
Bachelor's degree, Business Administration and Management, General