Experience
Pampering Faces   2007 - Present
Qwest Communications  April 2007 - January 2009
SBC   January 1994 - June 2006

Skills
Analysis, Call Centers, Direct Sales, Customer Service, Competitive Analysis, Enterprise Software, IP, MPLS, Leadership, Pricing, Managed Services, Product Development, Product Management, SIP Trunking, Sales, Selling, Strategy, Team Building, Telecommunications, Unified Communications, Wireless, VoIP

Education
Golden Gate University

University of Santo Tomas
Economics

Experience
SSC/Crawfordsville School System   July 2014 - Present
Landscaping & Trees by GT   February 2013 - Present
The National Center for College Cost   December 2013 - March 2014
Integrity Staffing/Amazon   October 2013 - December 2013
Campus Labs/HigherOne   March 2012 - January 2013
Datatel  March 2009 - January 2012
ConnectEDU  June 2008 - March 2009
Nelnet Campus Solutions   June 2005 - June 2008
Wabash College  July 2001 - June 2005
SBC   1994 - 2001

Skills
Strategic Sales Planning, Strong Territory..., Executive Level..., Executive Level Selling, Strategic Thinking, Cross-functional Team..., Account Management, Program Management, Product Demonstration, Long Range Planning, Strategic Consulting, Goal Oriented, PowerPoint, Salesforce.com, Territory Planning, Territory Analysis, Closing Skills, Key Account Management, Management, Selling Skills, Sales Operations, Analysis, Budgets, Coaching, Marketing, Sales, Strategic Planning, Selling

Education
Eastern Kentucky University   1984 — 1991
BS, Horticulture

North Montgomery HS

Experience
NBC Universal  December 2014 - Present
Warner Bros. Entertainment Group of Companies  August 2010 - December 2014
Warner brothers  2010 - 2014
Alcatel Lucent  March 2008 - August 2010
Alcatel Lucent  June 2006 - February 2008
Experian  June 2005 - May 2006
Bank of America  December 2004 - May 2005
SBC   October 2004 - December 2004
Norfolk Southern Corporation  October 2003 - October 2004
Data Warehouse Consultant - Inventure Soft Consultant at Bank One Corporation   January 2002 - September 2003

Skills
Teradata, Data Warehouse..., Tableau 8.3, MicroStrategy, Oracle, Informatica, Business Objects, UNIX, ITIL v3 Foundations..., Java, Python, Backup and Recovery

Education
Eastern Michigan University   2001 — 2004
Master's degree, Mathematics and Computer Science

Experience
AT&T  February 2014 - Present
AT&T  August 2011 - February 2014
AT&T  December 2010 - August 2011
AT&T  January 2008 - December 2010
AT&T – Advanced Solutions, Inc.   January 2004 - December 2007
SBC   May 2001 - December 2003
SBC   February 2000 - May 2001
SBC   June 1999 - February 2000

Skills
Telecommunications, SDLC, Vendor Management, Requirements Analysis, Supplier Negotiation, Contract Negotiation, Leadership, Team Management, Communication, Collaboration, Team Building, Problem Solving, Customer Service, Project Management, Account Management, Microsoft Office, Sourcing, Writing, Microsoft Excel, Inventory Management, Process Improvement, Supply Chain, Software Documentation, Networking, SAP, Budgets, Supply Chain Management

Education
Fontbonne University   2013 — 2014
Master, Management

Fontbonne University   2008 — 2010
Masters, Business Adminisration

Saint Louis University   2002 — 2006
BS, Computer Science

Experience
Time Warner Cable  January 2013 - Present
AT&T  1998 - 2011
SBC   1994 - 1997
Pacific Bell  1990 - 1994
Pacfic Bell   1980 - 1989

Skills
Unified Communications, Managed Services, VoIP, Wireless, Telecommunications, Leadership, Management, Sales Operations, CRM, Sales Management, Sales, Account Management, Networking, Solution Selling, Salesforce.com, Direct Sales, Call Centers, Customer Retention, Selling, Telephony, Product Management, Sales Process, MPLS, SaaS

Education
St Mary's University, Minnesota   1977 — 1979
Business Management

Golden West College   1975 — 1977
Liberal Arts

Experience
AT&T  October 2013 - Present
EZ $   January 2010 - Present
AT&T  October 2010 - March 2012
AT&T  August 2009 - October 2010
ATT  November 2003 - July 2009
SBC   2000 - 2003
Pacific Bell  1999 - 2000
E/O Networks  1995 - 1997

Skills
Telecommunications, Networking, Cloud Computing, Managed Services, Solution Selling, Leadership, Training, Direct Sales, Multilingual, VoIP, SaaS, Sales, Strategic Planning, Cross-functional Team..., Strategic Partnerships, Marketing, Business Development, Data Center, Professional Services, CRM, Wireless, Co-location, Selling, MPLS, Sales Management, Vendor Management, Start-ups, Security, Virtualization, Entrepreneurship, Channel Partners, Team Management, Customer Retention, Sales Operations, IP, Salesforce.com, Product Management, Consulting, Strategy, Mobile Devices, Sales Process, WAN, Account Management, Mobile Technology, Enterprise Software, Go-to-market Strategy, Bilingual - Spanish

Education
Southern Methodist University   2014 — 2014
Graduate Business Analytics Certification Program, Business Analytics

Golden Gate University   2000 — 2002
MS, Management of Technology ~ CIS and Telecom

Universidad Complutense de Madrid   1998 — 1998
Spain, International Studies and Spanish

University of California, Berkeley   1994 — 1998
BA, International Relations

California High School   1990 — 1994

Experience
AT&T  May 1997 - Present
AT&T  2012 - 2015
AT&T  August 2007 - December 2011
Servite High School  2007 - 2011
SBC   January 2000 - July 2007
SBC   May 1997 - December 1999
The Law Offices of Jay Klohe   October 1991 - May 1997

Skills
Negotiation, Sales, Leadership, Budget, Strategic Planning, Organizational..., Telecommunications, Public Speaking, Microsoft Office, Public Relations, VoIP, Managed Services, IP, Solution Selling, Sales Management, Account Management, Budgets, Program Management, Project Planning, Cloud Computing, Co-location, Contract Negotiation, MPLS, Unified Communications, Management, Wireless, Product Marketing, Outsourcing, Data Center, Enterprise Software, Sales Operations, Strategy, Direct Sales, Security, Project Management, Strategic Partnerships, Professional Services, SaaS, Disaster Recovery, Networking, Vendor Management, Salesforce.com, WAN, Customer Satisfaction, Analysis, Call Centers, Mobile Devices

Education
Golden Gate University   1998 — 2000
MS, Telecommunications Management

University of San Francisco School of Law   1988 — 1991
JD, Law

Sonoma State University   1985 — 1988
BS, Finance and Business Applications Sciences

Experience
Cisco Systems  2001 - 2007
SBC   1970 - 2001

Education
The University of Texas at Dallas   1976 — 1982
Bachelor's degree, Information Technology

Eastfield College   1972 — 1977
Associate's degree, Computer Electronics

Experience
SBC   July 2012 - Present
Push Press Labs   March 2013 - February 2014
ADT  October 2012 - March 2013
JB Pest Control   March 2009 - June 2012
CitiGroup  January 2008 - March 2009
Society for the Protection of Nature in Israel   November 2007 - August 2008
8coupons.com   June 2006 - August 2006

Skills
Business Development, Business Strategy, Networking, Merchant Services, Strategic Partnerships, Entrepreneurship, Sales, Cold Calling, Leadership, Salesforce.com, Lead Generation, CRM, New Business Development, Sales Operations, Sales Process, Self Help, Establishing Priorities, Intercultural Awareness, Marketing, Interpersonal..., Communication, Problem Solving, Interpersonal...

Education
Fairleigh Dickinson University   2008 — 2009
Bachelor of Science in Business Administration, Concentration in Finance and Economics

Yeshiva University   2007 — 2008
Finance and Financial Management Services

National Outdoor Leadership School   2005 — 2005
Leader of outdoor expeditions, Leadership and teamwork, Outdoor skill, and Environmental studies, A-

Experience
Boehringer Ingelheim  February 2014 - Present
The Hartford  October 2013 - February 2014
Pyramid Consulting / AT&T   February 2013 - October 2013
Pfizer  September 2012 - January 2013
General Physics Corporation  March 2011 - August 2012
Patch.com  January 2011 - December 2011
Potomac Management Group, a Divison of ATS Corp.   June 2010 - March 2011
AT&T  May 2000 - March 2010
AT&T  January 2000 - March 2010
SBC   January 1996 - May 2000

Skills
Microsoft Office, Training, Telecommunications, Staff Development, Editing, Technical Writing, Customer Service, Content Management, Project Management, Marketing, Cross-functional Team..., Team Building, Instructional Design, E-Learning, Leadership

Education
University of New Haven   2006 — 2008
MA, Industrial/Organizational Psychology

University of New Haven West   2006 — 2008
M.A, Industrial/Organizational Psychology

Eastern Connecticut State University   1984 — 2005
B.A, English

Eastern Connecticut State University   1984 — 2004
BA, English

Experience
Pandora  February 2014 - Present
CBS Corporation  September 2012 - February 2014
The Praetorian Group   April 2009 - September 2012
Praetorian Group  April 2009 - September 2012
ABC Radio  April 2006 - September 2009
Viacom  June 2004 - April 2006
UFO Communications   April 2003 - June 2004
SBC   June 2002 - February 2003
WorldCom  April 2001 - June 2002
Winstar Communications  February 1999 - April 2001

Skills
Integrated Marketing, Advertising, Event Planning, Quantcast, Social Media Marketing, Digital Media, Marketing Strategy, New Business Development, Social Media, Internet Media, Radio Advertising, Marketing, Radio, Marketing Communications, Online Advertising, Online Marketing

Education
Diablo Valley College

Experience
Merrill Lynch  July 2014 - Present
The New York Times  February 2014 - June 2014
Hess Corporation  July 2013 - January 2014
DiscoveryReady   December 2012 - June 2013
UBS Wealth Management Americas  2010 - 2012
SBC   2008 - 2010
The Bank of New York Mellon  2001 - 2008
Iguana Studios  2000 - 2001
The Depository Trust Company  1994 - 1999

Skills
Integrated Marketing, Strategy, Marketing Communications, Leadership

Education
Durham University   1981 — 1984
BA

Dulwich College

Experience
AT&T Services Inc.   August 2008 - Present
SBC/AT&T   July 2006 - August 2008
SBC   March 2002 - July 2006
Chicago Times/ Florida Sun Sentinel Communications family of companies, Fort Lauderdale, FL   October 2001 - March 2002
Taylored Systems  April 2000 - September 2001
Providyn, Inc. (Career Consultants & Outplacement International), Indianapolis, IN   November 1997 - March 2000
United Airlines  August 1990 - September 1997
United States Air Force  August 1980 - August 1990

Skills
Consultative Selling, Managed Services, Solution Selling, Direct Sales, Billing, Account Management, Sales Management, Wireless, Fiber Optics, VoIP, Telecommunications, Contract Negotiations, Vendor Management, Cloud Computing, Team Building, LTE, Wireless Networking, Customer Relations, Telephony, New Business Development, Customer Service, Strategic Planning, Sales Support, Customer Satisfaction, Coaching, Customer Retention, Mobile, Sales Operations, Leadership, Product Marketing, Enterprise Software, Security, B2B, Management, Project Management

Education
Embry-Riddle Aeronautical University   1980 — 1986

Poway High School   1976 — 1980

Experience
Oracle  March 2014 - Present
SkillSurvey  January 2010 - March 2014
Careerbuilder.com  March 2006 - January 2010
Ethicon Endo-Surgery  October 2004 - March 2006
SBC   2002 - 2004
XO Communications  1999 - 2001
MCI  1994 - 1997

Skills
SaaS, Medical Devices, Social Media, Online Advertising, Recruitment Advertising, Sales Management, Salesforce.com, Cold Calling, Lead Generation, Sales, Business Development, New Business Development, Account Management, Direct Sales, Sales Process, B2B, Management, Strategic Partnerships, CRM

Education
Eastern Illinois University   1984 — 1988
BA, Economics

Experience
Allstate  January 2014 - Present
Allstate  October 2011 - January 2014
Allstate  March 2011 - October 2011
Allstate Insurance Company  2008 - March 2011
Allstate Insurance  2002 - 2008
W.W. Grainger   2001 - 2002
SBC   1997 - 2001

Skills
Avaya, ITIL, SDLC, Vendor Management, VoIP, Process Improvement, Data Center, Disaster Recovery, IT Strategy, Call Center, Cisco Technologies

Education
Eastern Illinois University   1995 — 1997
BA, Speech Communications

Western Illinois University   1993 — 1995
Communications

Experience
EXIT Strategy Realty  September 2012 - Present
EXIT Realty Corporate International   April 2010 - October 2012
Schulte Construction, Inc.   April 2000 - July 2010
REALOGY  November 2005 - November 2008
Somera   September 2004 - October 2005
SBC   July 2003 - September 2004
Tellabs  February 2000 - April 2002
AT&T  July 1985 - January 2000

Skills
Negotiation, Sales Management, Customer Relations, Franchising, Key Account Management, Contract Negotiation, Selling, New Business Development, Real Estate, Marketing Strategy, Consultative Selling, Account Management, Business Strategy, Strategic Planning, Direct Sales, Team Building, Investments, Competitive Analysis, Business Planning, Mergers, Start-ups, Market Analysis, Team Leadership, Online Marketing, Small Business, Product Development, Coaching, Sales Process, Lead Generation, Customer Service, Strategic Partnerships, Operations Management, P&L Management, B2B, Public Speaking, Hiring, Mentoring, Management Consulting, Forecasting, Process Improvement, Market Research, Budgets, Recruiting, Entrepreneurship, Management, Sales, Talent Acquisition, Mergers & Acquisitions, Real Estate Development, Real Estate Transactions

Education
The Wharton School of Business   1996 — 1996
Mini MBA, Management

Roosevelt University   1991 — 1993
Management / MIS

Guilford College   1988 — 1990
BAS, Managent / MIS

Elon University   1987 — 1988
Management / MIS

Washington University in St. Louis   1985 — 1987
Management / MIS

East Central College   1981 — 1984
AAS, Computer Science

Union   1977 — 1981
High School, Regular/General High School/Secondary Diploma Program

Experience
Hydrocare Pools & Spas   2010 - 2014
AT&T  2000 - 2009
SBC   1997 - 2000
SNET  1986 - 1997

Skills
Customer Service, Telecommunications, Wireless, Call Centers, Troubleshooting, Team Leadership, Networking, Customer Satisfaction, Customer Experience, VoIP, Telephony, Technical Support, Vendor Management, Customer Retention, Mobile Devices

Education
Fairfield University   2002 — 2004
Certificate, Engineering Technology

Northwestern Connecticut Community College   1972 — 1975
AS, Recreational Leadership

Experience
Verizon Wireless  November 2008 - August 2010
Wells Fargo  June 2002 - September 2008
Sendmail, Inc.   August 2000 - March 2002
PwC Consulting  June 1996 - August 2000
SBC   March 1989 - June 1996
Pacific Bell / SBC / AT&T   1988 - 1996

Skills
Quality Assurance, ERP, Integration, Cross-functional Team..., Management, Business Process, Program Management, Strategy, Customer Satisfaction, PMO, Business Process..., SDLC, Leadership, Telecommunications, Project Management, Strategic Planning, Customer Service, Training, Budgets, Marketing, Agile Methodologies, CRM, Mobile Devices, Start-ups, Professional Services, Business Analysis, Executive Management, Enterprise Architecture, Requirements Analysis, Analysis, Process Engineering, Enterprise Software, Wireless, Change Management, Sales, Testing, Vendor Management, Engineering, Software Project..., Selling, B2B, Information Technology, Process Improvement

Education
Georgia Institute of Technology
B.I.E., Industrial and Systems Engineering

Morehouse College
B.A., Business Administration

University of Michigan
MSIE, Operations Research

Experience
National Merit Scholarship Corporation  February 2010 - Present
Teracore, Inc.   April 2007 - October 2009
Edward Hines Lumber Co.  February 2005 - April 2007
Starpoint Solutions  December 2003 - February 2005
Draft FCB Redline   March 2003 - December 2003
SBC   September 2002 - March 2003

Skills
Business Analysis, Business Process..., Application Development, Requirements Gathering, Requirements Analysis, Project Management, Software Testing

Education
Roosevelt University   2004 — 2006
MBA, Information Systems

Eastern Illinois University   1998 — 2002
Bachelor, Business Administrative Information Systems

Experience
General Dynamics Information Technology  February 2013 - December 2013
NASA Ames Astrobiology Institute   February 2007 - September 2009
eBay  October 2006 - January 2007
TIBCO Software  May 2006 - September 2006
Forensic Analytical  January 2006 - February 2006
SBC   November 2004 - November 2005
Sony Electronics  February 2000 - February 2002
Manufacturers' Services, Ltd   July 1998 - January 2000

Skills
Budgeting, Strategic Planning, Accounts Payable, Job Costing, Variance Analysis, Financial Analysis, Accounts Receivable, Cash Flow, Planning, Financial Modeling, Customer Relations, Analysis, Team Building, Process Improvement, Forecasting, Purchasing, Expenses, Cash Management, Invoicing, Problem Solving, Billing, Coaching, Contract Management, Budgets, Project Planning, Risk Management, Auditing, Accounting, Finance, Management

Education
Golden Gate University
Bachelor of Science (B.S.), Accounting

University of Utah - David Eccles School of Business
Bachelor of Science (BS), Finance

Experience
Honda Federal Credit Union  April 2015 - Present
Belkin International  January 2010 - March 2015
TBC Corporation  December 2003 - January 2009
TBC Corporation  December 2003 - January 2009
Time Warner Cable  July 2002 - August 2003
SBC   April 2000 - November 2001

Skills
Troubleshooting, Active Directory, Operating Systems, Desktop Support, Computer Hardware, Supervisory Skills, Norton Ghost, Symantec Antivirus, Smart Deploy, AS400

Education
Devry University   2009 — 2012
Bachelor of Science, Technical Management, minor in networking

El Camino College   1989 — 1994
Associated of Science, Computer Information Systems

Experience
NA  January 2014 - Present
Procomm Advanced Quality Solutions LLC   August 2009 - Present
InterBay Technologies  November 2012 - February 2013
Embarq Logistics  May 2006 - March 2009
Sprint North Supply  January 2001 - May 2006
SBC   November 1997 - November 2000
SBC   October 1993 - November 1997
SWBT - SBC   February 1969 - October 1993
Okla Air National Guard   November 1968 - August 1975

Skills
Quality Management, Telecommunications, Quality Assurance, Project Management, Process Improvement, Cross-functional Team..., Management, Vendor Management, Team Leadership, Wireless, Fiber Optics, Program Management, Iso 9000, TL9000, Engineering, Training, Optical Fiber, Microsoft Excel, Team Building, Contract Management, Operations Management, Root Cause Analysis, Project Planning, Integration, Product Management, Leadership, Product Development, Change Management, Analysis, Customer Satisfaction, Quality Auditing, Troubleshooting, Business Process..., Quality System, Safety Auditing, Quality Control, Visio, Process Simulation, Auditing, Business Analysis, Risk Management, Process Engineering, ISO

Education
University of Oklahoma   1965 — 1970
BSEE, Electrical Engineering

East Central University   1963 — 1965
Pre-Engineering

Seminole High School   1960 — 1963
Hi Sch

Experience
Billy Casper Golf  2013 - Present
AT&T  2013 - 2013
AT&T  2011 - 2013
AT&T  2006 - 2011
AT&T  2003 - 2006
SBC   2002 - 2003
SBC Southwest   2001 - 2002
AT&T  1999 - 2000
GE  1997 - 1999
GE  1996 - 1996

Education
Duke University Fuqua School of Business   2002 — 2004
MBA, magna cum laude

Duke University   1994 — 1997
BS, Mathematics, cum laude

Linganore High School   1990 — 1994
Valedictorian

Experience
I am a sales professional currently searching for a new opportunity .   2000 - Present
United Wholesale Mortgage  September 2013 - March 2014
YP Holdings LLC  October 2010 - October 2013
New Horizons Computer Learning Center of Michigan  June 2010 - October 2010
Quicken Loans  August 2004 - July 2009
SBC   2002 - 2004

Skills
Sales, Leadership, Online Advertising, Cold Calling, Sales Operations, Direct Sales, Lead Generation, Account Management, B2B, Salesforce.com, Sales Presentations, SEM, Customer Retention, Sales Process, Time Management, CRM, Selling, Direct Marketing, Social Networking, Marketing, Sales Management, SEO, Social Media Marketing, Online Marketing, Program Management, Customer Satisfaction, Advertising, Advertising Sales, Recruiting, Customer Service, New Business Development, Google Adwords

Education
Eastern Michigan University   1983 — 1985
communications

Experience
DST Health Solutions  June 2015 - Present
Lash Group  June 2014 - Present
WellPoint  October 2013 - June 2014
Datacert  February 2013 - October 2013
Blue Cross Blue Shield of Louisiana  February 2012 - February 2013
Compuware  2011 - May 2012
BlueCross BlueShield of SC  2008 - 2011
Core BTS  2007 - 2008
Aquatic Renovation Systems dba RenoSys Corporation  2006 - 2007
SBC   2000 - 2006

Skills
PMP, Vendor Management, SDLC, MS Project, PMO, Project Portfolio..., Requirements Analysis, Project Management, Project Planning, Business Intelligence, Cross-functional Team..., Risk Management, Management, Leadership, Telecommunications, CRM, Outsourcing, Enterprise Software, Training, Business Development, Data Center, Strategic Planning, Software Project..., Resource Management, SharePoint, Disaster Recovery, Business Analysis, Program Management, Visio, IT Strategy

Education
Walden University
Master of Business Administration (MBA), Project Management

St. Joseph College of Maine
BS, Business Management

Hawaii Pacific University
AS, Business Management

Furman University
Graduate Certificate, Project Management

Experience
AT&T Mobility  February 2014 - Present
AT&T  March 2013 - Present
AT&T  December 2011 - Present
AT&T  June 2011 - January 2012
Teleworld   August 2010 - May 2011
AT&T(formerly SBC Communications)   September 2007 - March 2010
SBC   January 2006 - September 2007
SBC   July 2000 - January 2006
SBC   July 1975 - July 2000

Skills
Program Management, Six Sigma, Training, Operations Management, Coaching, Quality Assurance, Leadership, Telecommunications, Management, Team Building, Strategic Planning, Change Management, Customer Service, Networking, Human Resources, Project Management

Education
Eastern Kentucky University   2008 — 2010
Masters, Safety, Security, Emergency Management

University of Phoenix Houston Campus   2005 — 2007
MBA, Business Adminstration

University of Phoenix   2002 — 2005
Bachelors, Business Management /Administration

Experience
Beaumont Health System  July 2014 - Present
Title Source  September 2013 - July 2014
WellStar Health System  June 2013 - September 2013
Beaumont Health System  February 2012 - June 2013
Credit Acceptance  June 2008 - January 2012
Siemens Information Systems Ltd  January 2007 - June 2008
AT&T  September 2000 - 2007
SBC   2000 - 2007
SBC DataComm  2000 - 2007
SBC Global Services   2000 - 2007

Skills
PMP, Vendor Management, Telecommunications, Team Building, PMO, Global Sourcing, Program Management, ITIL, Customer Service, Call Center, Vendor Relations, Team Leadership, Business Analysis, Resource Management, VoIP, Change Management, Customer Relations, Process Improvement, Strategic Planning, IT Management, Team Management, Strategic Leadership, PMO Design, PMO Development, PMO set-up, PMO Services, Technical Resource..., External Resource..., Vendor Relationships, Wireless, Call Centers, Management, SDLC, Project Management, Integration, Software Documentation, Training, Information Technology, Forecasting, Consulting, Enterprise Software, Performance Management, Networking, Budgets, Contract Negotiation

Education
Eastern Michigan University   1986 — 1989
BS, Accounting

Experience
Kelly Services  April 2015 - Present
TEKsystems  May 2014 - January 2015
Vanguard Title   August 2011 - January 2014
AT&T  November 2004 - October 2009
SBC   June 1997 - November 2004
Ameritech  December 1996 - June 1997
First of America Bank  September 1995 - December 1996
Security Bank and Trust  September 1992 - September 1995

Skills
VoIP, Call Center, Vendor Management, Process Improvement, Telecommunications, SDLC, Cisco Technologies, Access, Management, Invoicing, WAN, Outsourcing, Sales, Project Management, Sales Operations, Networking, PMP, Troubleshooting, Data Center, Managed Services, Switches, Disaster Recovery, Program Management, Customer Service, ITIL, Six Sigma, Security, Testing, Team Leadership, Software Documentation, Call Centers, Cross-functional Team..., Business Analysis, Visio, Teamwork, CRM, Contract Negotiation, Telephony

Education
Eastern Michigan University   1987 — 1992
BBA, Marketing, Psychology

Experience
AT&T  April 2010 - Present
AT&T  January 2005 - January 2012
SBC   January 2004 - December 2004
SBC   December 2000 - December 2003
TEACH Wisconsin   June 1998 - September 2000
I&J Sdn. Bhd.   1991 - 1992
Information Team   1989 - 1990

Skills
Integration, Social Media, Program Management, PMP, Vendor Management, Telecommunications, Cloud Computing, PMO, Leadership, Project Management, Management, Project Planning, Process Improvement, Troubleshooting, Cross-functional Team..., Project Portfolio..., Product Management, SDLC, Outsourcing, IT Management, Mobile Devices, Wireless, Business Process...

Education
Golden Gate University   2001 — 2003
Master of Science, Telecommunications Management

Thunderbird School of Global Management   1988 — 1989
Master of International Management (MBA), International Business

University of Wisconsin-Madison   1985 — 1987
BS, Chinese Language and Literature

Winona State University   1982 — 1985

St. Bernadette

Experience
US Army Corps of Engineers  May 2012 - Present
Metis Group, LLC  March 2008 - Present
Dave Ramsey  December 2007 - Present
Business Breakthroughs International  September 2010 - September 2013
Edward Jones  June 2009 - February 2010
Future Achievement International   September 2008 - June 2009
Windows Only   October 2003 - June 2009
Telephone Restoration Network   October 2003 - February 2005
SBC   March 2000 - September 2003
Pacific Rim Mechanical  January 1999 - March 2000

Skills
Executive Coaching, Organizational..., Small Business..., Business Development, Leadership Development, Entrepreneurship, Team Building, Management, Coaching, Process Improvement, Business Coaching, Business Strategy, Leadership, Public Speaking, Sales, Small Business, Social Networking, Program Management, Training, Organizational..., Start-ups, Management Consulting, Business Planning, Strategy, Personal Development, Strategic Planning, Executive Management, Consulting, Strategic Partnerships, Team Leadership, Change Management, Executive Development, Marketing, Customer Satisfaction, Marketing Strategy, New Business Development, Fundraising, Nonprofits, Workshop Facilitation, Budgets, Staff Development, Motivational Speaking, Online Marketing, Public Relations, Emotional Intelligence, Sales Management, Operations Management, Selling, Work Life Balance, Lead Generation

Education
Marylhurst University   2009 — 2011
Professional Certificate, Leadership

San Diego Mesa College   1998 — 2003
Continuing Education, Public Administration

Embry-Riddle Aeronautical University   1989 — 1991
Lower Division, Aerospace Engineering

Experience
Nu-Legynds Executive IT Consulting   January 2003 - Present
CATERPILLAR  December 2007 - Present
SBC   February 2009 - December 2012
Elgiloy Specialty Metals  February 2006 - September 2007
United States Steel Corporation/Great Lakes Works   July 1995 - November 2005
United States Marine Corps  July 1991 - July 1995

Skills
Project Management..., Six Sigma Green Belt..., Dale Carnegie Course..., Electrical Journeyman –...

Education
Keller Graduate School of Management of DeVry University   2010 — 2013
Master of Business Administration (MBA), Project Management

DeVry University-Illinois   2007 — 2010
Bachelor of Science in Technical Management Degree, Project Management

Experience
AT&T  August 2013 - Present
AT&T  February 2013 - August 2013
AT&T  November 2002 - February 2013
SBC   November 1998 - November 2002
Pacific Bell  May 1996 - November 1998

Skills
Microsoft Office, HTML, C, Java, SQL, COBOL, JCL, SAS, Syncsort, Fileaid, DB2, Mac OS, MVS, Unix Shell Scripting, Unix, ColdFusion, Object Oriented Design, SSO, SDSF, SDLC, TSO, Visio, Vantive, IBM Mainframe, Quality Center, Data Center, Software Development, Cloud Computing, Quality Assurance, Business Analysis, Data Warehousing, Shell Scripting, Production Support, Billing Systems, Software Quality..., Oracle, Disaster Recovery, Manage Client..., Backup & Restore, VMware, NetApp, Management, Leadership, Vendor Management, Requirements Analysis, Integration, Program Management

Education
Golden Gate University   2000 — 2003
Master of Science (MS), Management of Technology

Florida A&M University   1989 — 1995
Bachelor's degree, Education

Experience
AT&T  August 2006 - Present
SBC   August 2002 - July 2006
Ameritech  September 2000 - July 2002
Willamette Industries Inc.  February 1992 - September 2000

Skills
C#, Change Management, HTML, Java, JavaScript, Management, Project Management, Microsoft Office, ASP.NET, Telecommunications, UML, User Interface Design, User Acceptance Testing, Web Design, XML, SQL, RDBMS, CSS, Troubleshooting, Visual Basic, Microsoft Project, ERP, SDLC, Customer Service, Integration, Testing, Technical Support, Windows, Process Improvement

Education
DeVry University   2011 — 2015
Bachelor of Science (B.S.), Computer Information Systems

Experience
Community Living Opportunities  February 2015 - Present
The Results Companies  July 2014 - Present
Abaxis Veterinary Laboratory   November 2013 - July 2014
Green Mountain College  August 2012 - November 2013
Contracted Position   September 2012 - March 2013
Surewest  2008 - 2012
AT&T  1998 - 2007
SBC   1994 - 1998

Skills
Telecommunications, Account Management, Contract Negotiation, Sales Management, Leadership Development, Training, Microsoft Office, Recruiting, Sustainability, Business Process..., Event Planning, research and planning, Listens Writes and..., Building Business..., Customer Acquisition, Creative Problem Solving, Customer Satisfaction, Customer Experience, Relationship Marketing, Corporate Communications, Self-starter, flexibility/adaptability..., Systems Analysis, Marketing Strategy, Event Marketing Strategy, Product Management, Business Meetings, Purchase Management, Purchasing Processes, Increase Productivity, Computer Proficiency, Exceptionally Organized, Third Party Vendor..., Vendor Contracts, Successful track record, Teamwork, Referral Development, Executive Reporting, Interdepartmental..., Team Management, Solution Implementation, Client Liason, Quota Management, Quota Achievement, Indirect Channel Sales, Knowledge Sharing, Competitive Analysis, Judgement and Decision..., Independent Worker, Communication

Education
Green Mountain College   2012 — 2014
Master of Business Administration (MBA), Sustainable Business Practices

Friends University   1999 — 2007
Bachelor of Science (BS), Business Management Practices

Washburn University   1988 — 1993
Associate of Arts and Sciences (A.A.S.), Purchasing, Procurement/Acquisitions and Contracts Management

Experience
AT&T  August 2009 - Present
AT&T  April 2007 - August 2009
SBC   April 2002 - April 2007
AT&T  April 2001 - April 2002
Consumers Energy  September 1992 - February 2001

Skills
Call Center, Workforce Management, Project Management, Team Building, Call Routing, Telecommunications, Avaya, Vendor Management, Customer Experience, VoIP, Customer Satisfaction, IVR, Data Center, Process Improvement, Cross-functional Team..., Performance Management, Call Centers, Operations Management, Wireless, Forecasting, Team Leadership, Customer Retention, Business Analysis, Customer Service, Management, Outsourcing, Resource Management, CRM, Telephony, Service Delivery

Education
Lansing Community College   2010 — 2014
Associate's Degree, General Studies

Ferris State University
Business Administration and Management, General

Experience
NetApp  August 2015 - Present
NetApp  September 2014 - Present
NetApp  April 2013 - September 2014
Cisco Systems  October 2010 - April 2013
AT&T Global Services  September 2007 - December 2009
Verizon Wireless  February 2007 - September 2007
UCSF Medical Center  May 2006 - December 2006
UCSF Medical Center  September 2005 - May 2006
SBC   April 2001 - February 2005
Convergent Communications  April 2000 - April 2001

Skills
Field Development, Solution Selling, Sales Operations, Salesforce.com, Cloud Computing, Strategy, Lead Generation, Sales, Account Management, Pre-sales, Healthcare, Management, Networking, Cold Calling, SaaS, Direct Sales, Selling, Data Center, Managed Services, Customer Satisfaction, Enterprise Software, Telecommunications, Unified Communications, Cisco Technologies, Cross-functional Team..., Sales Process, Professional Services, Business Alliances, Go-to-market Strategy, Training, Flash, Consultative Selling, Value Based Selling, New Business Development, Enterprise Storage, Storage Architecture, Storage Virtualization, Channel Partners, Strategic Partnerships, VoIP, Virtualization, Storage, Wireless, CRM, Business Development, Product Management, SAN, Leadership, Product Marketing, Enterprise Architecture

Education
Golden Gate University   2008 — 2009
Master of Business Administration (MBA), Business Administration and Management, General

University of California, Santa Barbara   1993 — 1999
Bachelor of Arts (B.A.), Biological Sciences

Experience
AT&T Communications, Inc   November 2006 - Present
SBC, Communications  March 2001 - Present
AT&T  March 2001 - November 2006
SBC   March 2000 - May 2006
Robert Half International  January 2000 - January 2001
Monument Mortgage  January 1999 - January 2000
SCME Mortgage   January 1997 - January 1999

Skills
Telecommunications, Sales, Sales Operations, Sales Process, Strategy, VoIP, Cloud Computing, Networking, Management, Business Development, CRM, Pre-sales, Cold Calling, New Business Development, Customer Retention, IP, Managed Services

Education
Patten University   2015 — 2017
Bachelor of Arts (B.A.), Psychology

Diablo Valley College   2013 — 2015
Associate of Arts and Sciences (A.A.S.)

Carrington College   1994 — 1994
Dental Study

Experience
Houghton Mifflin Harcourt  October 2013 - Present
Verizon  January 1995 - August 2010
Verizon  1995 - 2010
SBC   2000 - 2001

Skills
Solution Selling, MPLS, Managed Services, Unified Communications, VoIP, Telecommunications, Ethernet, RFP, Networking, T1, IP, Vendor Management, Optical Fiber, Cisco Technologies, Pre-sales, Wireless, Co-location, Cloud Computing, Enterprise Software, Telephony, WAN, DSL, ATM networks, DWDM, Selling, Channel Partners, Sales Process, Broadband, Product Management, Mobile Devices, Hosted Services, Salesforce.com, LAN-WAN, Avaya, Strategic Partnerships, Video Conferencing, Professional Services, SaaS, Integration, Call Centers, Sales Operations, Account Management, Security, SIP, Direct Sales, Sales Engineering, Data Center, SIP Trunking, Network Design

Education
Drexel University - College of Business and Administration   1989 — 1993
MBA, Marketing

Experience
IBM  January 2015 - July 2015
IBM  July 2012 - January 2015
CSC  July 2011 - July 2012
BDS IT PMO / Transition Management Services   January 2004 - July 2012
Siemens IT Solutions and Services, Inc.   March 2007 - October 2010
Amgen, Inc.   July 2006 - November 2006
Kaiser Permanente  September 2005 - April 2006
Chiron Corporation  May 2005 - September 2005
SBC   August 2004 - May 2005
AdSpace Networks  October 2003 - August 2004

Skills
PMP, Program Management, PMO, Project Management, Outsourcing, Management, Data Center, SDLC, ITIL, Project Planning, Strategy, Project Portfolio..., Leadership, Solution Architecture, IT Service Management, IT Outsourcing, IT Management, Cloud Computing, Project Delivery, Vendor Management, Team Leadership, Consulting, MS Project, Information Technology, Process Improvement, Business Analysis, Transition Management, Integration, Infrastructure, PMI, Project Finance, Automotive, Managed Services, Governance, Sales, Motorsports, F1, IaaS, Certified Project..., IT Transformation, System Deployment, Global Delivery, PMBOK, Offshoring, Business Process..., Transition Planning, Agile/Scrum, Software Development, PMO Development, PMO Services

Education
University of California, Davis   1988 — 1992
Bachelor’s Degree

Project Management Institute   2007 — 2020
PMP®, Project Management Professional

Global Knowledge   2012 — 2012
ITIL v3®, Information Technology Infrastructure Library

SkillSoft   2011 — 2012
PDUs, Project Management Professional, Program Management

Thompson NETg   2008 — 2008
PDUs, Project Management Professional

Corporate Sponsored Instruction at Amgen   2006 — 2006
Risk Management

Corporate Sponsored Instruction at Charles Schwab   1999 — 2001
Project Management

IPSolutions, Inc.   1999 — 2000
Project Management

Productivity Point International   1999 — 1999
MS Win NT Administration

Diablo Valley College   1988 — 1988
Biology, General / Fine Arts / Architecture

Experience
Robert Half International  October 2005 - March 2013
The Gap  August 2004 - August 2005
Harmony Software  1999 - 2001
SBC   September 1992 - June 1999

Skills
SQL, Data Modeling, Oracle, Data Warehousing, Cognos

Education
Golden Gate University   1995 — 1998
MBA, Business

University of Virginia
BS, Physics

Experience
Retired  June 2015 - Present
NCR Retail  2013 - Present
NCR Retail  2005 - 2013
NCR Corp  1991 - 2005
AT&T Computer Systems  1987 - 1991
AT&T  May 1981 - May 1987
SBC   May 1978 - May 1981

Skills
Project Management, Enterprise Software, Program Management, Product Management, Integration, Software Project..., Business Analysis, Management, Vendor Management, Cross-functional Team..., Professional Services, Process Improvement, Cloud Computing, PMP, Solution Selling, Service Delivery, Project Planning

Education
East Central University   1970 — 1974
BS, Business Administration/Economics

Experience
Stryker Endoscopy  May 2003 - Present
SBC   April 2001 - April 2003

Education
Florida Southern College   1996 — 2000
Bachelor of Science (BS), Business, Management, Marketing, and Related Support Services

Experience
Sony Pictures Entertainment  September 2005 - Present
directv  2005 - 2007
SBC   2002 - 2005
PACIFIC BELL  2000 - 2005
mattel  1997 - 2000
ARAMARK  1992 - 1997

Skills
Customer Service, Project Management, Visio, Entertainment, Vendor Management, Digital Media, Financial Analysis, Leadership, Process Improvement, Microsoft Office, Management, Forecasting, Strategic Partnerships, Budgets, Business Analysis

Education
National University   2001 — 2005

El Camino College   1990 — 1993

IAITAM

Experience
Deloitte  November 2012 - Present
Capital One  October 2010 - October 2012
AT & T  December 2006 - September 2010
SBC   February 2004 - November 2006
SBC   October 2001 - January 2004

Skills
Business Strategy, Business Transformation, Operational Strategy, Firm Valuation, Corporate Finance, Structured Finance, Strategic Planning, Growth Initiatives, Project Portfolio..., Valuation, Governance, Program Management, Business Analysis, Business Intelligence, IT Strategy, Vendor Management

Education
The University of Chicago Booth School of Business   2006 — 2009
MBA, Strategy, Marketing & Finance

Eastern Michigan University   1999 — 2001
Masters, Information Systems

University of Madras   1994 — 1998
Bachelor of Technology, Chemical Engineering

Experience
Collabrative Counsulting   January 2003 - Present
Extreme Networks  January 2000 - May 2002
Cisco  July 1998 - May 1999
SBC   April 1993 - July 1998
SBC   July 1987 - April 1993

Education
Golden Gate University
Telecommunications Management

Solano Community College
AS, Electronics

Experience
SBC   2000 - 2006

Education
Fort Hays State University   2007 — 2010

Experience
Tech Mahindra  September 2013 - Present
AT&T  January 2005 - August 2013
SBC   1999 - 2004
Ameritech  1993 - 1998
Becker & Partner   1989 - 1992

Skills
Telecommunications, SDLC, Enterprise Architecture, IT Strategy, Wireless, Integration, PMP, Network Design, Requirements Analysis, Software Project..., LTE, Solution Architecture, Program Management, VoIP, Computer Network..., Provisioning, Management, Vendor Management, Product Management, Software Development, VPN, Security

Education
Eastern University   1985 — 1989
Computer Science & Engineering, Management Information Systems

National Institute of Information Technology   1984 — 1985
Computer Engineering, Industrial Electronics

Wilson College   1982 — 1984
Mathematics & Sciences, Physics

Campion School   1972 — 1982
HS

Experience
Half Baked Pottery & Gifts   January 2010 - Present
Zone Solutions, LLC  July 2013 - April 2014
Dos Gatos Negros, LLC   August 2009 - January 2011
Postabon, Inc.   March 2009 - July 2009
User Centric, Inc.   June 2008 - August 2008
AT&T  June 2003 - July 2007
SBC   June 2002 - August 2002
Ameritech  May 2001 - August 2001

Skills
Project Management, Software Project..., CRM, Management, Art, Strategy, Entrepreneurship, Strategic Planning, Decision Sciences, Analytics, Manage Client..., Software Development, Social Media Marketing, SEO, Marketing Strategy, Marketing, Analysis, Facebook, Business Analysis, Market Research, Time Management, Business Planning, Small Business, Networking, Business Development, Start-ups, Social Networking, Competitive Analysis, Consulting, Online Advertising, Business Strategy, Team Leadership, Email Marketing, Social Media, Strategic Consulting, Market Analysis, Sales, Training, Marketing Research, Retail

Education
Duke University - The Fuqua School of Business   2007 — 2009
MBA, Concentration in Decision Sciences and Strategy, 3.72

Indiana University Bloomington   2000 — 2003
BA, Individualized Major - Human Factors

Purdue University   1998 — 2000
Computer Science

Pike High School   1994 — 1998
Honors

Experience
W.W. Grainger   July 2000 - Present
SBC   June 1996 - April 2000
AT&T  July 1988 - June 1996

Skills
Competitive Intelligence, Project Management, Business Intelligence, Marketing Analytics, Applications..., Database Marketing, SAP BW, SAP BI, Talent Management, Master Data Management, Systems Analysis, Continuous Improvement, Business Solutions..., Oracle Applications, SPSS, Market Research, Marketing Operations, SDLC, Analytics, Cross-functional Team..., Management, Analysis, B2B, Segmentation, Marketing, CRM, Multi-channel Marketing, Business Analysis, ERP, Integration, Process Improvement, Vendor Management, Databases, IT Strategy, Business Objects, Business Process, SAP, Business Process..., Data Warehousing, Project Portfolio..., Visio, Strategy, SAP R/3, Data Modeling, Enterprise Architecture, E-commerce

Education
Gettysburg College   1984 — 1988
BA, Mathematics

Springfield High School   1981 — 1984

Mini MBA Program - AT&T

Experience
Kaiser Permanente  October 2014 - Present
Kaiser Permanente  May 2011 - October 2014
Kaiser Permanente  February 2009 - May 2011
Washington Mutual Card Services  December 2006 - February 2009
AT&T  June 2003 - June 2006
SBC   June 2000 - June 2003
American Stores/Albertsons Inc.   May 1996 - May 2000

Skills
PMO, SDLC, Vendor Management, Program Management, Project Management, PMP, Enterprise Software, Data Center

Education
Chabot Jr. College

Golden Gate University

Experience
AT&T  October 2008 - Present
AT&T  February 2007 - October 2008
AT&T  April 2003 - February 2007
AT&T  August 2002 - May 2003
SBC   December 2000 - August 2002
Ameritech  February 1999 - December 2000

Skills
Process Improvement, Call Center, Computer Network..., Six Sigma, Team Leadership, Change Management, Metrics, Process Management, Cross-functional Team..., Team Building, Program Management, Telecommunications, Managed Services, Coaching, Customer Satisfaction, Leadership, Call Centers, Management, Vendor Management, Business Process..., Customer Service, Product Management, Training, Business Process, Performance Management, Wireless, Quality Assurance

Education
Keller Graduate School of Management of DeVry University   2010 — 2015
Master of Business Administration (MBA), Customer Experience Management

Eastern Illinois University   1993 — 1997
Bachelor of Applied Science (BASc), Psychology

Experience
AT&T  January 2009 - Present
Pacific Bell  1990 - 2009
ATT Long Distance   1990 - 2009
SBC Long Distance  1990 - 2009
SBC   1990 - 2009
ATT Services  1990 - 2009
AT&T  January 2008 - December 2008

Skills
Telecommunications, Integration, SDLC, Vendor Management, Program Management, PMP, Data Center, Project Portfolio..., Testing, Cross-functional Team..., Software Project..., IT Management, Visio, Agile Methodologies, PMO, Business Analysis, Project Planning, Requirements Analysis, Wireless, Process Improvement, Project Management, Cloud Computing, Product Management, Business Process..., IT Strategy, Change Management, Mobile Devices, Business Intelligence

Education
Six-Sigma Certified
Green Belt

PMI Certification   2006 — 2006
Certification, PMP - Project Management

Data Training Resources, Inc - DataComm   1994 — 1994
Certification, Data Communications

Learning Tree International, Inc. Client Server   1993 — 1993
Certification, Client Server Technology

Golden Gate University   1990 — 1993
MBA, Information Systems

Illinois State University   1984 — 1986
BS, Computer Science

Illinois Central College   1980 — 1983
AA, Applied Science, Data Processing

Experience
Sprint  July 2010 - Present
Sprint  January 2004 - Present
Sprint  January 2004 - July 2010
Amherst Technology Group   November 2001 - January 2004
ANP Inc   April 2000 - November 2002
SBC   2000 - 2001
XO Communications  1997 - 1999

Skills
Sales, Solution Selling, Wireless, Managed Services, Telecommunications, Direct Sales, Unified Communications, VoIP, Salesforce.com, MPLS, Sales Process, Mobile Devices, Sales Operations, Selling, Strategic Partnerships, Strategy

Education
Florida Institute of Technology
Business, Management

University of Massachusetts, Amherst
Bachelor's Degree, Business Administration and Management, General

Experience
AT&T  April 2009 - Present
AT&T  March 2008 - April 2009
AT&T  November 2004 - March 2008
SBC   June 2003 - November 2004
SBC   June 1999 - June 2003
The Charleston Group (TCG)   June 1998 - June 1999
Consolidated Market Response  1995 - 1998
consolidated communications  1994 - 1998

Education
Eastern Illinois University   1991 — 1996
BA, Speech Communications

Experience
Cisco Systems  July 2015 - Present
Cisco Systems  August 2006 - Present
Cisco  August 2004 - Present
SBC   July 2003 - August 2004
ThruPoint  May 2000 - July 2003
Re/Com   May 1999 - May 2000
3Com  July 1996 - May 1999
UB Networks  January 1996 - July 1996
Sprint  October 1994 - January 1996
Ascom Timeplex  1991 - 1994

Skills
VoIP, Unified Communications, Cisco Technologies, Managed Services, Cloud Computing, MPLS, Data Center, Wireless, Professional Services, Solution Selling, Ethernet, Vendor Management, Technical Support, Network Security, VPN, ITIL, Management, Networking, Network Architecture, IT Management, Network Administration, Service Management, Telephony, Network Engineering, Go-to-market Strategy, Integration, IT Strategy, Telecommunications, Security, Wireless Networking, Pre-sales, SIP, Virtualization, Servers, Salesforce.com, QoS, Telepresence, Routers, Leadership, IT Service Management, Enterprise Software, TCP/IP, IP, LAN-WAN, VMware, Service Delivery, Channel, WAN, Sales, Channel Partners

Education
Florida Inst of Technology   1976 — 1978
Associate's degree, Avionics Maintenance Technology/Technician

Florida Institute of Technology   1976 — 1978
AS, Avionics

Experience
City of Alameda  December 2014 - Present
California State Assembly  December 2012 - Present
Bradshaw & Associates, PC   December 2011 - December 2012
Oddie, Lynn & Grisanti, P.C.   2008 - 2011
Bradshaw & Associates, PC   May 2006 - November 2008
US District Court  2006 - 2006
ProBusiness Services   July 2001 - October 2003
PwC Consulting  2000 - 2001
SBC   1999 - 2000
Pacific Bell  July 1996 - 1999

Skills
Tax, Estate Planning, Commercial Litigation, Family Law, Real Estate, Legal Advice, Property Law, Business Formation, Corporate Law, Mergers, Legal Writing, Legal Research, Civil Litigation, Litigation, State Government, Campaign Finance, State Legislation, Legislation, Mediation, Westlaw, Legislative Relations

Education
University of San Francisco School of Law   2003 — 2006
JD

Indiana University Bloomington   1982 — 1986
BS, Finance

Loyola University of Chicago - Graduate School of Business   1989 — 1991
MBA

Golden Gate University, School of Law   2008 — 2010
LLM, Taxation

Experience
Avaya  September 2009 - Present
Nortel Networks  2007 - 2009
Sachse EDC   2003 - 2009
Avaya  2000 - 2007
Excel Telecommunications  1999 - 2000
SBC   1990 - 1999

Education
Friends University
BS, Human Resources

Experience
City of Concord, CA  January 2008 - Present
AT&T  2000 - 2008
SBC   2000 - 2005

Skills
Team Building, Customer Relations, Vendor Management, Service Delivery, Program Management, Microsoft Office, Procurement, Strategic Planning, Budgeting, Vendor Relations, IT Management, Telecommunications, Budgets, Process Improvement, Customer Service, Team Leadership, Project Management, Leadership, Troubleshooting, MS Project, Visio, Management, Analysis, Project Portfolio...

Education
Diablo Valley College   1972 — 1974
Business Administration and Management, General

UCSB

Experience
Sentinel Technologies  August 2007 - Present
embroidered-dogcollars.com   January 2012 - Present
AT&T  November 2003 - August 2007
Lucent Technologies  October 2000 - October 2003
SBC   1995 - 2000

Skills
Wireless, Managed Services, Solution Selling, VoIP, Unified Communications, Account Management, Telecommunications, Sales, Cloud Computing, Direct Sales, SaaS, Vendor Management, Data Center, Cisco Technologies, Management, Professional Services, Salesforce.com, Sales Process, Networking, Virtualization, Project Management, Leadership, Enterprise Software, New Business Development

Education
Judson University   1987 — 1989
Business

Elgin Community College
Business

Experience
AT&T  June 2000 - December 2013
SBC   January 1997 - June 2000
Pacific Bell & SBC  March 1987 - January 1997

Skills
Business Intelligence, Data Warehousing, SDLC, Solution Architecture, Program Management, Vendor Management, Enterprise Architecture, Master Data Management, Strategy, IT Management, PMO, Software Project..., Enterprise Software, Cloud Computing, Change Management, Leadership, System Architecture, IT Operations, Outage Management, Information Security..., Capacity Planning, Capacity Management, Process Improvement, Agile Methodologies, Cross-functional Team..., Teradata, Business Objects, Data Integration, Data Modeling, Big Data, Data Quality, Distributed Systems, Database Design, Performance Tuning, Performance Management, Agile & Waterfall..., Disaster Recovery, Database Administration, Database Security, Telecommunications, Wireless, Test Management, System Design, Organizational..., Offshoring, ETL Tools, Large Scale Deployments, Department Budgeting, Metadata Management, Distributed Team...

Education
Golden Gate University
Master's Degree, Computer Information Systems

Pacific Union College
Bachelor's Degree, Computer Science

Experience
CenturyLink  October 2009 - Present
Sprint / Embarq  1999 - 2009
Sprint Nextel  2001 - 2006
Sprint PCS  August 2001 - September 2004
Sprint PCS  April 1999 - August 2001
Kaiser Permanente  January 1993 - April 1999
Computer Sciences Corp (CSC)   September 1988 - January 1993
SBC   August 1978 - August 1987

Skills
System Deployment, Troubleshooting, Telecommunications, VoIP, Integration, TCP/IP, Vendor Management, SCCM, Windows Server, Data Center, Testing, Security Management, Security Systems..., Databases, SQL, XP, VMware, Cisco Technologies, System Administration, Microsoft SQL Server, Active Directory, Routers, Network Security, Windows XP, Networking

Education
Sumner High School

Friends University
Business Administration

Johnson County Community College
Certified, Network Administration

Avila College   2003 — 2003
IT

Experience
AT&T  August 2012 - Present
AT&T  March 2011 - August 2012
AT&T  February 2007 - March 2011
AT&T  April 2001 - February 2007
SBC   June 1999 - April 2001

Skills
Management, Customer Service, Data Entry, Payroll, Process Scheduler, Public Speaking, Sales, Training, Team Leadership, Customer Retention, Program Management

Education
DeVry University-Missouri   2010 — 2013
Bachelor of Science in Technical Management, Human Resources Management and Services

University of Missouri-Saint Louis   1999 — 2001
Mass Communications

St. Louis Community College- Florisant Valley   1996 — 1999
Associate, Psychology

Experience
Cascade Health Services  September 2007 - Present
SBC   2000 - 2004

Education
Friends University   2006 — 2008
BS, HR Management

Experience
Russell Stover Candies  July 2001 - Present
SBC   January 1994 - November 2000

Skills
Sales, Management, Training, Customer Service, Invoicing, Account Management, Cross-functional Team..., Sales Management, Sales Operations, Process Improvement

Education
Friends University
Bachelor of Science in HRM, Human Resources Management

Experience
Wayne County  January 2009 - Present
Wayne County, Michigan  January 2009 - Present
SBC   March 2000 - September 2003

Skills
Public Relations, Non-profits, Public Policy, Policy, Media Relations, Volunteer Management, Homeland Security, Community Development, Community Outreach, Grant Writing, Budgets, Policy Analysis, Strategic Communications, Crisis Communications, Public Speaking, Fundraising, Criminal Justice, Government, Strategic Planning, Legislation, Organizational..., Leadership Development, Public Affairs, Contract Negotiation, Event Planning, Program Management, Speech Writing, Customer Service, Coalitions, Grassroots Organizing, Constituent Services, State Government, Training, Social Networking, Leadership, Political Consulting, Politics, Team Building, System Administration, Program Development, Community Organizing, Program Evaluation, Public Administration, Local Government, Grants, Research, Executive Management, Legislative Research, Marketing Communications, Nonprofits

Education
Wayne State University   1994 — 1998
MA, Public Relations

Eastern Michigan University   1988 — 1991
Organizational Communication, General

Experience
AT&T  December 2005 - March 2010
SBC   November 2000 - December 2005
Sextant Travel Service   March 1994 - September 2000

Skills
Medical Terminology, Anatomy and Physiology, Medical Coding and..., Medisoft, Medical Office..., Word, Excel, PowerPoint, Access, Supervision, Customer Service, Keyboarding 44 wpm

Education
Far Eastern University
B.S, Chemical Engineering

Martinez Adult Education, Business Training Center