Experience
AT&T  April 2014 - Present
AT&T  May 2012 - March 2014
AT&T  April 2011 - May 2012
AT&T  May 2009 - April 2011
AT&T  September 2006 - April 2009
AT&T  December 2005 - September 2006
SBC   June 2003 - December 2005
SBC   April 2002 - June 2003
Southwestern Bell  February 2001 - April 2002

Skills
Call Centers, Team Leadership, Management, Leadership, Networking, Telecommunications, Vendor Management, Analysis, VoIP, Wireless, Training, Cross-functional Team..., Marketing, CRM, Budgets, Strategy, Pricing, Mobile Devices, Data Analysis, DSL, Managed Services, Solution Selling, Call Center, Customer Service, Customer Retention, Customer Experience, Product Management, Program Management, Strategic Partnerships, Human Resources, Customer Satisfaction

Education
The University of Dallas   1998 — 2000
MBA, Telecommunications

Midwestern State University   1990 — 1994
BBA, Business Management

Experience
BBMC Mortgage, LLC.   May 2014 - Present
Guaranteed Rate  March 2004 - May 2014
Advantage Investors Mortgage  March 2003 - March 2004
SBC   September 2001 - March 2003

Skills
Loans, First Time Home Buyers, Social Media Marketing, Mortgage Lending, Credit, Investment Properties, Financial Advisory, Refinance, Residential Homes, Mortgage Banking, FHA, Sales, Loan Origination, Customer Satisfaction, Real Estate Economics, Management, Banking, Marketing, Referrals, Time Management, Sales Management, Residential Mortgages, Underwriting, Customer Service, Online Marketing, Business Development, New Business Development, Credit Analysis, Real Estate

Education
Michigan State University   1991 — 1996
Bachelor's, Communications Arts & Sciences

Experience
RedBuilt, LLC  2004 - Present
Pierce & Associates Builders   January 2003 - September 2004
Parsons Brinckerhoff  September 2000 - January 2003
Kiewit Pacific Structures   February 2000 - September 2000
SBC   June 1996 - February 2000
Grizzly Fence   May 1988 - June 1996

Skills
Construction, Building Materials, Structural Engineering, Engineering, Customer Service, Architecture, Manufacturing, Building Services, Direct Sales, International Sales, Sales Presentations, Project Management, Truss, Creative Solutions, Construction Management, Contract Management, Leadership, Value Engineering, Contractors, Contract Negotiation, Team Building

Education
Montana State University-Bozeman   1993 — 1998
Bachelor of Science in Construction Engineering Technology, Construction Management

Experience
PricewaterhouseCoopers LLP  September 2013 - Present
NYSE Euronext  February 2012 - September 2013
NYSE Euronext  2006 - February 2012
CME Group  2005 - 2006
SBC   2000 - 2004

Skills
Perl, Data Center, ITIL, Operating Systems, DNS, System Administration, High Availability, SAN, Cluster, Troubleshooting, Bash, Program Management, Testing, RedHat, Hardware, Netbackup, Networking, Technical Support, Infrastructure, Scripting, Trading Systems, Disaster Recovery, Business Analysis, Unix, Solaris, Servers, Red Hat Linux, Agile Project Management, CRM

Education
Northwestern University
Bachelor of Science (BS), Economics

Experience
Chicago Public Schools  2006 - Present
VENTIV HEALTH  2004 - 2006
SBC   2004 - 2004
Merck  2001 - 2003
ADT  2000 - 2001
Security Link Americatech   1999 - 2000
Brinks  1997 - 1999

Education
Northwestern University   1993 — 1995
Master of Science, Integrated Marketing Communications

Roosevelt University   1990 — 1993
Bachelor of Arts (B.A.), Psychology & Communications

Experience
Missouri State University  July 2012 - Present
Missouri State University  September 2010 - July 2012
Missouri State University  August 2011 - May 2012
Missouri State University  October 2007 - September 2010
Ozarks Technical Community College  2007 - 2008
McMurtrey, Whitaker, and Associates   June 2007 - September 2007
McMurtrey, Whitaker, and Associates   June 2006 - June 2007
McMurtrey, Whitaker, and Associates   November 2005 - June 2006
SBC   February 2003 - August 2005

Skills
Technical Writing, CSS, Project Management, Blogging, Editing, SnagIt, Microsoft Office, Public Speaking, Training, HTML, Captivate, Hands-on Training, E-Learning, Confluence, Learning Management..., Higher Education, Information Design, Camtasia, Research, Teaching, Oracle, ASP, Systems Analysis, System Design, System Deployment, Conference Organization, Management

Education
Missouri State University   2014 — 2017
Master of Science (M.S.), Project Management

University of Missouri-Rolla   1999 — 2003
BS, Computer Science

Experience
RCN Business  November 2013 - Present
Comcast  October 2012 - November 2013
CenturyLink  November 2011 - November 2012
Frontier Communications  January 2011 - November 2011
Comcast  January 2006 - May 2009
SBC   2001 - 2006
Verizon Business  2000 - 2001
Ameritech  1997 - 1999
Sprint  1992 - 1996

Skills
Managed Services, Solution Selling, Consultative Selling, Direct Sales, Wireless, Customer Service, Telecommunications, Strategy, Selling, Account Management, VoIP, Management, Sales Process, Telephony, B2B, Sales, Sales Operations, Cloud Computing, Salesforce.com, Unified Communications, Strategic Partnerships, Networking

Education
Michigan State University
Bachelor of Arts (B.A.), History, Chinese Language, 3.54 Magna Cum Laude

University of California, Berkeley - Walter A. Haas School of Business
MBA, Marketing, Management and International Business, 3.4

Experience
UDP, Inc.   July 2010 - Present
Center for Innovation and Technology Entrepreneurship at University of Texas at San Antonio   January 2010 - May 2010
AT&T  January 2009 - December 2009
AT&T  January 2008 - January 2009
SBC - AT&T  August 2005 - January 2008
SBC   June 2002 - August 2005
SBC   September 2000 - November 2002
SBC   November 2001 - June 2002
SBC   September 1997 - September 2000
Southwestern Bell  March 1994 - September 1997

Skills
Telecommunications..., Management, Strategic Partnerships, Marketing, Business Strategy, Business Development, Recruiting, Distribution Strategies, Telecommunications, Marketing Communications, Team Building, Entrepreneurship, Business Process, Direct Sales, Strategic Planning, Go-to-market Strategy, Leadership, Marketing Strategy, Social Media, Solution Selling, Telephony, Process Improvement, Sales, Competitive Analysis, B2B Marketing, Sales Management, Executive Management, P&L Management, SaaS, Product Management, Pricing, Vendor Management, Account Management, Product Marketing

Education
The University of Kansas   1977 — 1981
Bachelor of Science, Business Administration, Marketing

Northwestern University - Kellogg School of Management
Executive Education, Creating and Managing Strategic Alliances

Southern Methodist University - Cox School of Business
Executive Education, Advanced Management program for Telecommunications Executives

Center for Creative Leadership
Executive Education, Leadership Excellence Program

Southern Methodist University - Cox School of Business
Executive Education, Marketing for Marketing Professionals

Southern Methodist University - Cox School of Business
Executive Education, Strategic and National Account Management

Experience
Verizon Wireless  May 2013 - Present
Verizon Wireless  March 2010 - April 2013
Verizon Wireless  April 2006 - August 2010
Wells Fargo  February 2003 - March 2006
AT&T Wireless  March 1999 - January 2003
SBC   July 1994 - February 1999

Skills
Account Management, Strategic Partnerships, Solution Selling, Direct Sales, Wireless, New Business Development, Customer Retention, M2M, Business Development, Contract Negotiation, Sales Process, Cold Calling, Strategic Planning, Team Building, Marketing Strategy, Management, Vendor Management, Customer Satisfaction, Cellular Communications, Cross-functional Team..., Customer Experience, Salesforce.com, Telecommunications, Sales Operations, Leadership, Team Leadership, CRM, Unified Communications, Sales, Selling, B2B, Managed Services, Coaching, VoIP, Product Management, Call Centers, Cloud Computing, Sales Presentations, Sales Management, Lead Generation

Education
University of Maryland University College   1998 — 1999
Business/Commerce, General

Montgomery College   1993 — 1996
Communications

Experience
Sales Development   2012 - Present
Allied Telecom Group  June 2005 - May 2012
SBC   2003 - 2005
Qwest Communications  2000 - 2003
Winstar Communications  1997 - 1999

Education
Morgan State University   1989 — 1993

Experience
Argosy University  April 2013 - Present
Argosy University  August 2012 - April 2013
Argosy University  December 2008 - August 2012
EDMC  November 2001 - December 2008
SBC   1998 - 2001
Arthur Andersen  1996 - 1998

Skills
Strategic Planning, Forecasting, Staff Development, Enrollment Management, Higher Education, Student Financial Aid, Data Analysis, Admissions, Business Strategy, Training, Management, Budgets, Financial Analysis, Finance, Leadership, Analysis, Change Management, Strategy

Education
Northern Illinois University   1998 — 2000
MBA, International Business and IT

University of Illinois at Urbana-Champaign - College of Business   1993 — 1996
Bachelors, Finance

Experience
Rick Ridings Ford Mercury   July 2010 - Present
Comedian Richard Wentz   November 2008 - Present
PlanetEd Technologies, Inc.   2010 - November 2010
Wolfram Research  May 2009 - October 2009
SureWest Communications  January 2008 - October 2008
SBC   January 2002 - May 2003
sbc   2001 - 2003
sbc   1999 - 2003
SBC   January 2000 - December 2001
WAN/LAN Solutions, Inc.   1997 - 1999

Education
Musicians Institute   1989 — 1990
AS, Broadcast Technologies

Experience
Blue Cross Blue Shield of Michigan  December 2007 - Present
Toastmasters International  2011 - 2012
Awesome Vending Inc   January 2004 - April 2006
SBC   January 2001 - December 2002
SBC   April 2000 - January 2001

Skills
Public Speaking, Coaching, Training, Management, Customer Service, Process Improvement, Event Planning, Marketing, Leadership, Team Building, Social Networking, Research, Access, Leadership Development, Outlook

Education
Michigan State University   1972 — 1979
BA, English Literature

Experience
TeleCommunication Systems, Inc.   2004 - Present
Armitage Academy   2005 - 2007
Simply Imagine, Inc.   2004 - 2007
SBC   2005 - 2005
Bell Laboratories  1990 - 2005
Bell Labs Lucent Technologies  2001 - 2003
Lucent  2000 - 2003
Lucent/AT&T Bell Laboratories   1995 - 2003
Lucent Technologies  2000 - 2001
Lucent Technologies  1990 - 2001

Skills
Perl, Linux, Scripting, Wireless, SIP, CDMA, LTE, 3G, TDMA, 4G, GSM, SS7, Telecommunications, Solaris, IP, 3GPP, Troubleshooting, Embedded Systems, Software Engineering, Embedded Software, Product Management, Open Source Software, TCP/IP, Mobile Communications, Unix, Integration, System Architecture, SNMP, UMTS, Network Architecture, Software Development, Cloud Computing, Mobile Devices, VoIP, WiMAX, Networking, Shell Scripting, Mobile Technology, EVDO, Wireless Networking, WiFi, Databases, Systems Engineering, Mobile Applications

Education
Northwestern University - Kellogg School of Management   1987 — 1990
MBA

University of Illinois at Urbana-Champaign   1981 — 1985
BSEE

Experience
The Gatesworth  February 2014 - Present
Lutheran Senior Services  May 2010 - June 2013
Erickson Retirement Communities  June 2008 - May 2010
Ideal Image  May 2006 - 2008
Ideal Image  2005 - 2006
SBC   June 2000 - September 2005
EXPRESS  May 1991 - June 2000

Skills
Marketing, Strategic Planning, Sales Management, Process Improvement, Training, Customer Satisfaction, Advertising, Leadership Development, Management, Healthcare, Strategic Partnerships, Start-ups, Customer Service, Budgets, Business Development, Sales, Leadership, Negotiation, Market Research, Team Building, Event Management, Account Management, Project Management, Program Management, Human Resources, Contract Negotiation, Coaching, Market Planning, Marketing Strategy, Recruiting, Public Speaking, Operations Management, Selling, Team Leadership

Education
Missouri State University   1986 — 1991
BS, Business

Experience
NetScout Systems  January 2011 - Present
AT&T  January 2010 - December 2010
AT&T  March 2006 - December 2009
SBC   January 2004 - March 2006
McLeodUSA  November 2002 - January 2004
U S WEST/Qwest Communications  January 1998 - October 2002

Skills
Managed Services, Solution Selling, Unified Communications, Networking, Cloud Computing, Channel Partners, Service Delivery, Leadership, Business Strategy, Direct Sales, Strategic Partnerships, Account Management, Professional Services, Data Center, Enterprise Network..., Virtualization, Enterprise Software, MPLS, Go-to-market Strategy, VoIP, Telecommunications, IP, SaaS, Wireless, WAN, Ethernet, Salesforce.com, Sales Process

Education
Minnesota State University, Moorhead   1985 — 1989
B.S., Business Administration/Marketing

Elk River HS

Experience
Nortel Networks  December 2007 - Present
SBC   February 2004 - November 2007
El Paso  February 2001 - January 2004

Skills
VoIP, PBX, Call Center, IVR, Telecommunications

Education
Moscow State Institute of Radio Engineering, Electronics and Automation (Technical University)    1984 — 1989

Experience
TiVo  November 2014 - Present
TiVo, Inc.   November 2010 - Present
St. Joan of Arc  1985 - 2010
Amdocs, Inc.   May 2007 - May 2009
AT&T  June 2000 - May 2007
SBC   May 1988 - June 2000
Bell Communications Research  July 1985 - May 1988
Nanotech, Inc.   June 1983 - June 1985
Middlesex County College  September 1982 - June 1983

Skills
Testing, Test Automation, Test Planning, SDLC, Quality Assurance, Scrum, Unix, Agile Methodologies, System Testing, Software Quality..., User Acceptance Testing, Quality Center, Software Documentation, Perl, Test Cases, Manual Testing, Software Development, Databases, Bugzilla, XML, Software Engineering, Linux, Test Management, Black Box Testing, Regression Testing, Program Management, SQL, Software Project..., Requirements Analysis, Shell Scripting, Business Analysis, Integration, Vendor Management, Process Improvement, Debugging, C, Requirements Gathering, Visio, Unix Shell Scripting, Software Design, Release Management, Cloud Computing, Agile Project Management, JIRA, JAMA, Testopia

Education
University of California, Santa Cruz   1990 — 1990
Certificate, UNIX System Management and Administration

Middlesex County College   1981 — 1983
A. A. S., Computer Science

Middlesex County College   1979 — 1981
A. A. S., Accounting

St. Peter's High School   1976 — 1979
Diploma

Experience
RadioShack  August 2008 - March 2009
Amdocs  June 2005 - May 2007
SBC   December 1999 - June 2005
sbc   1999 - 2005
Ameritech  January 1985 - December 1999

Education
Northern Illinois University   1972 — 1984
B.S, Computer Science

Experience
Thomson Reuters  October 2010 - Present
Serengeti Law  August 2002 - October 2010
SBC   May 2001 - April 2002
Practicity/IntegrationWare   May 1999 - August 2000

Skills
.NET, ASP.NET, C#, JavaScript, jQuery, AJAX, HTML, CSS, NUnit, SQL Server, TFS, Visual Studio, Microsoft SQL Server, Agile Methodologies, IIS, Git, MSBuild, SQL, Web Services, T-SQL, Software Engineering, ASP.NET MVC, Software Development, LINQ, Scrum, Powershell, ElasticSearch

Education
Northern Illinois University   1997 — 2001
B.S., Magna Cum Laude, Computer Science

Experience
Trouble Shooters Technical Support   January 2005 - Present
BluStar Development   January 2011 - Present
Optimal Transportation   April 2012 - September 2013
SBC   May 2004 - January 2006
CoreComm  January 2004 - April 2004
CoreComm  January 2003 - January 2004
Michigan State University  August 2000 - January 2003
EDS  February 2000 - August 2000
EDS  August 1999 - February 2000
EDS  April 1999 - August 1999

Skills
Project Management, Call Center, Small Business Server, Networking, Troubleshooting, Telecommunications, Cloud Computing, Technical Support, System Administration, Computer Hardware, SharePoint, Network Administration, Disaster Recovery, Security, Team Leadership, VoIP, Software Documentation, Vendor Management, Data Center, Active Directory, Computer Repair, Network Design, Cross-functional Team..., Management, Training, Call Centers, IT Service Management, DNS, Information Technology, IT Management, Wireless Networking, Hardware, Operating Systems, Business Development, Integration, Help Desk Support, Windows, Servers, VMware, Network Security, Firewalls, Virtualization, TCP/IP, Cisco Technologies, Leadership, Windows Server, IT Operations, VPN, Change Management, System Deployment

Education
Michigan State University   2000 — 2002
Bachelor of Arts (BA) Telecommunications, Information Technology

Michigan State University   1993 — 1995
Computer Engineering

Experience
Mary Kay Cosmetics  2002 - Present
Judy Trotter & Associates/Judy Trotter Business Consultant   1995 - Present
Maxville Heritage Interpretive Center   2010 - 2014
Judy Trotter & Associates   2010 - 2012
Judy Trotter & Associates   2006 - 2012
Judy Trotter & Associates   2006 - 2007
Clackamas County  2003 - 2007
Port of Portland  1997 - 2003
SBC   January 1972 - 1989

Skills
Coaching, Management Consulting, Organizational..., Public Speaking, Customer Service, Team Leadership, Telecommunications, Small Business..., Diversity Training, Training Delivery, Retreat Facilitation, Strategic Planning, Retreats, Business Development, Nonprofits, Leadership Development, Event Planning, Small Business, Public Relations, Fundraising, Program Development, Community Outreach, Program Management, Leadership, Government, Grant Writing, Team Building, Workshop Facilitation, Community Development, Staff Development, Change Management, Project Planning, Training, Entrepreneurship, Performance Management, Human Resources, Marketing, Proposal Writing, Management, Process Improvement, Policy, Start-ups, Marketing Strategy, Executive Coaching, Public Policy, Conflict Resolution, Consulting, Policy Analysis, Business Planning

Education
University of California, Berkeley - School of Law   1975 — 1976
Law

Mills College   1963 — 1967
BA, Anthropolgy/Sociology

Mills College   1963 — 1967
Bachelor's degree, Anthropology and Sociology-double major

Experience
Lecklers Inc   June 2015 - Present
Indian Creek Enterprises   October 2013 - Present
Friedman Integrated Real Estate Solutions  September 2014 - December 2014
Aramark  May 2014 - September 2014
Walbridge  March 2006 - September 2013
Thrivent Financial for Lutherans  1994 - December 2005
Hunter Engineering  2002 - 2003
SBC   1998 - 2001
Ameritech  1996 - 1997
Ameritech  1990 - 1996

Skills
HVACR, Technical Training, Leadership Development, JCI Metasys, Troubleshooting, Energy, Metasys, HVAC, Project Management, Training, Performance Management, Budgets, Engineering, Facilities Management, Management, Project Planning, Telecommunications, MS Project, Operations Management, Contract Management, Contract Negotiation, Coaching, Program Management, Process Improvement, Team Building, Continuous Improvement, Procurement, Process Scheduler, Six Sigma, Team Leadership, Process Engineering, Manufacturing, Leadership, Purchasing, Lean Manufacturing, Microsoft Excel, Cross-functional Team..., Change Management, Strategic Planning, Analysis, Sales, Software Documentation, Construction Management, Microsoft Project

Education
Siena Heights University
BB

Monroe County Community College   1983 — 1985
AS

Airport High School   1967 — 1970

Experience
AT&T  September 1995 - Present
AT&T Mobility  January 2011 - July 2013
AT&T  November 2004 - January 2011
SBC   March 2000 - November 2004
AT&T / Ameritech   September 1995 - March 2000
Brake Parts Company   December 1988 - September 1995

Skills
Product Management, Cross-functional Team..., Billing, Requirements Analysis, Process Improvement, Vendor Management, Program Management, Project Management, Strategy, Microsoft Excel, Strategic Planning, Invoicing, Management, Product Development, Budgets, Leadership, Product Marketing, Telecommunications

Education
National Louis University   1998 — 2000
BS, Business

University of South Florida   1982 — 1986
None, Elementary Education

Richmond Burton Community High School   1978 — 1982

Experience
Sungard Availability Services  December 2014 - Present
Sungard Availability Services  May 2014 - November 2014
CenturyLink Technology Solutions (formerly Savvis)   March 2014 - April 2014
CenturyLink Technology Solutions (formerly Savvis)   October 2013 - February 2014
Savvis  September 2012 - September 2013
Savvis  December 2006 - August 2012
Maryville Technologies  2000 - 2006
SBC   1989 - 2000
General Dynamics AIS  1988 - 1989

Skills
Virtualization, Cloud Computing, Storage Architecture, Storage, Data Center, SAN, High Availability, Storage Area Networks, Disaster Recovery, VMware, Brocade, IT Strategy, Solution Architecture, NAS, Enterprise Architecture, Solaris, Cluster, Storage Virtualization, Server Architecture, VMware ESX, SaaS

Education
New Mexico State University
BS EE

AWS Training

AWS Training

Experience
Spark Productivity   April 2014 - Present
From Piles to Smiles   February 2000 - Present
Institute for Challenging Disorganizaiton (formerly NSGCD)   2005 - 2008
Nat'l Assoc of Professional Organizers - Chicago Chapter   2000 - 2003
SBC   1998 - 2000
Ameritech  1994 - 1998
Ameritech  1990 - 1994
Illinois Bell  1988 - 1990
Illinois Bell  1987 - 1988
Interlake, Inc. Materials Handling Division   1986 - 1987

Skills
Time Management, Public Speaking, Coaching, Personal Development, Process Improvement, Small Business, Organization, Office Management, Paper Management, Training, Project Planning, Consulting, Management Consulting

Education
Northwestern University - Kellogg School of Management   1982 — 1986
MBA, Finance and Marketing

University of Illinois at Urbana-Champaign - College of Business   1976 — 1980
BS, Accounting

Experience
Verizon Wireless  Regional Manager Design and ConstructionVerizon Wireless2005 - 2010
SBC   March 2000 - November 2004
Ameritech Cellular  January 1999 - March 2000

Skills
Telecommunications, Team Building, Cellular Communications, Wireless, Sales Management, Marketing, Account Management, Customer Retention, Mobile Devices, Customer Experience, Retail, Customer Satisfaction, Sales Operations, Management

Education
Moraine Valley Community College   1981 — 1983
Business Administration

Experience
Tympani, Inc. - Chicago IT Consulting and Solutions   2015 - Present
Thanx Media   2014 - 2014
Verizon Wireless  2009 - 2014
Verizon Wireless  2006 - 2009
SBC   2003 - 2005
T-Mobile  2001 - 2003
AT&T Wireless  1997 - 2001

Skills
Contact Center..., Managed Services, Customer Satisfaction, Enterprise Network..., Data Center, Cloud Storage, Network Architecture, Unified Communications, Cloud Disaster Recovery, Data Storage..., Disaster Recovery, Reference Architecture, Cisco VoIP, Collaboration Solutions, Strategy, Strategic Partnerships, Account Management, Complex Sales, New Business Development, Customer Retention, SaaS, Mobile Devices, Mobile Technology, Sales Presentations, Customer Service, Cross-functional Team..., Team Building

Education
Nazareth College of Rochester
Bachelor’s Degree, B.A in History/New York State Teaching Certification N-6

Experience
AdvantaClean of DuPage County   May 2011 - Present
Arthur J. Gallagher & Co.   December 2002 - April 2011
SBC   May 1998 - August 2001
Ameritech  March 1997 - May 1998
Convergys  October 1993 - March 1997
United States Navy - SSN596, USS Barb   June 1977 - June 1982

Skills
Strategic Planning, New Business Development, Operations Management, Customer Service, Account Management, Contract Negotiation, Negotiation, Team Building, Sales Management, Risk Management, Business Development, P&L Management, Insurance, Business Strategy, Strategy, Leadership, Management, Coaching, Program Management, Marketing, Cross-functional Team..., Integration, Project Management, Selling, Training, Mergers & Acquisitions, Process Improvement, Construction, Budgets, Start-ups, Sales, Business Planning, Small Business, Human Resources, Team Leadership, Sales Operations, Sales Process, Forecasting, Customer Satisfaction, Contract Management, Income Statement, Pricing, Executive Management, Indoor Air Quality, B2B, Direct Sales, Remediation, Salesforce.com, Water Damage, Mold Remediation

Education
Northwestern University - Kellogg School of Management   1992 — 1993
MMA, Marketing

Nuclear Power School   1977 — 1978

United States Naval Academy   1973 — 1977
BS, Mathematics

NCHS   1969 — 1973
High School Diploma, College/University Preparatory and Advanced High School/Secondary Diploma Program

Experience
AT&T Labs, Inc.   2008 - Present
SBC   2003 - 2008
Ameritech  2001 - 2003
Ameritech  1995 - 2001
Federal Reserve Bank of Chicago  October 1983 - December 1989
Beecher Community Schools  June 1981 - August 1983
Vigo County School Corporation  June 1979 - June 1981

Skills
LTE, Wireless, IP, UMTS, GSM, SIP, Telecommunications, VoIP, 3G, TCP/IP, Ethernet, Network Design, SS7

Education
Northwestern University - Kellogg School of Management   1985 — 1988
Master of Management, Finance, General

Western Kentucky University   1977 — 1979
Master of Arts (M.A.), Music Teacher Education

University of Illinois at Urbana-Champaign   1973 — 1977
Bachelor of Science (B.S.), Music Teacher Education

Experience
AT&T  May 1999 - July 2015
AT&T  January 1993 - May 1999
SBC   May 1979 - January 1993

Skills
Telecommunications, Ethernet, Sales Management, Product Development, VoIP, Business Development, Product Management, Wireless, Network Design, Mobile Devices, Unified Communications, Solution Selling, Broadband, SDH, Managed Services, Management, Sales

Education
Roosevelt University   1975 — 1979
MBA, MBA

Millikin University   1974 — 1978
Bachelor of Science (BS), Marketing

Experience
Gold Coast Image Consulting   January 2010 - Present
Bottomless Closet  2011 - 2011
AT&T  1997 - 2010
SBC   2000 - 2005
Ameritech  1997 - 1999
Ameritech  1989 - 1996

Skills
Customer Service, Budgets, Business Strategy, Strategic Planning, Microsoft Office, Microsoft Excel, Project Management, Spreadsheets, Microsoft Word, Customer Satisfaction, Customer Experience, Customer Experience..., Customer Support, Service Management, Supervisory Experience, Long-term Customer..., Building Relationships, Trusting Relationships, Peer Relationships, Work Ethic, Teamwork, Virtual Teams, Communication Skills, Adaptability, Network Administration, Helping Clients Succeed, Passion for Helping..., Integrity, Proofreading, Procedure Creation, Work Well Independently, Thinking Outside The Box, Common Sense, Business, Fashion, Investigative Research, Problem Solving, Quality Assurance, Empathy, Personal Responsibility, Individualization, Project Portfolio..., Management

Education
MicroTrain

Mount Mary University
Bachelor's degree, Business Administration

Experience
AT&T  June 2007 - Present
SBC   January 2002 - April 2007
SBC   January 2001 - January 2002

Education
University of Wisconsin-Milwaukee   1995 — 1997

Milwaukee Area Technical College   1994 — 1995
Business

Experience
Kirby Lester, LLC   May 2012 - Present
Cision  September 2009 - May 2012
Petersen Brands   October 2007 - February 2009
Cornerstone Solutions, LLC   February 2006 - October 2007
ForeFront Education  July 2001 - January 2006
AC Nielsen  November 2000 - June 2001
SBC   February 1999 - November 2000
Follett Higher Education Group  February 1997 - January 1999

Skills
Strategic Planning, Budgets, Forecasting, Management, Team Building, Process Improvement, Financial Analysis, Project Management, Accounting, Business Analysis, Microsoft Office, Microsoft Excel, Cross-functional Team..., Mergers, Financial Reporting, Access, Finance, Analysis, SAP, General Ledger, Auditing, Mergers

Education
Northeastern Illinois University   1994 — 1996
Bachelor of Applied Science (B.A.Sc.), Accounting

Experience
Objectivearts   October 2006 - Present
Orbitz  March 2004 - October 2006
BCBSA  October 2002 - March 2004
SBC   February 2002 - October 2002
Choiceparts LLC   January 2001 - February 2002
SPL WORLDGROUP  September 1997 - January 2001

Skills
Tomcat, Eclipse, Spring, Hibernate, Java, SOA, Agile Methodologies, Databases, Enterprise Architecture, JBoss Application Server, JDBC, JMS, JSP, JUnit, Linux, Microsoft SQL Server, Oracle, SDLC, Servlets, Spring Framework, Testing, WebLogic, Web Applications, Unix, UML, XML, Weblogic

Education
Monash University, Australia   1994 — 1995
Masters, Computing

Experience
Wireless Engineering   October 2009 - Present
Accenture  February 2009 - September 2009
AT&T  August 2006 - January 2009
AT&T  January 2004 - August 2006
SBC   August 1997 - December 2003
SBC   February 1994 - February 1997
SBC   March 1988 - February 1994
SBC   June 1982 - March 1988

Education
Saint Louis University   1983 — 1986

Missouri State University   1980 — 1982
Bachelor of Science, Management Information Systems

Experience
AT&T  2007 - Present
AT&T  2006 - 2007
SBC   2003 - 2006
SBC   2000 - 2003
A.B.Dick Company   1998 - 2000
Ameritech Cellular  1996 - 1998
Ameritech Cellular  1995 - 1996
Sears  1993 - 1995
Highland Superstores  1988 - 1993

Skills
Sales Operations, Forecasting, Budgeting, Compensation, Performance Management, Team Building, Telecommunications, Strategic Planning, Policy, Sales Support, Contract Negotiations, Sales Management, Problem Solving, Team Leadership, Cross-functional Team..., Analysis, Business Planning, Operations Management, Business Strategy, Sales Compensation, Process Improvement, Change Management, Business Management, Planning, Coaching, Hiring, Contract Negotiation, Customer Satisfaction, Mentoring, Wireless, Sales, Management, Project Management, Budgets, Vendor Management, Enterprise Software

Education
Northeastern Illinois University   1987 — 1995
Bachelor of Science, Finance

Experience
Cisco Systems  May 2012 - Present
Cisco Systems  September 2005 - May 2012
Cisco  September 2005 - May 2012
Calence  2004 - 2005
SBC   1999 - 2004

Skills
Solution Selling, SaaS, Cloud Computing, Managed Services, Enterprise Software, Channel Partners, Unified Communications, Software Industry, MPLS, Direct Sales, IP, Security, Ethernet, Data Center, Storage, Networking, Sales Enablement, VoIP, Cisco Technologies, Virtualization, Product Management, Demand Generation, Channel, Telecommunications, Channel Sales, Business Alliances, Go-to-market Strategy, WAN, Storage Solutions, Network Security, Storage Area Networks, Selling, Sales Operations, CRM, Pre-sales, Video Conferencing, Sales Management, Telepresence, Salesforce.com, Telephony, Sales, Sales Process, Partner Management, Account Management, Multi-channel Marketing, Professional Services, Product Marketing, Strategic Partnerships, Wireless, New Business Development

Education
Missouri State University   1982 — 1985
BS, Marketing

Experience
Novo Nordisk A/S  March 2011 - Present
Johnson & Johnson  April 2010 - March 2011
Vitech Systems   February 2006 - March 2010
Vitech systems Group  February 2006 - March 2010
Enherent Corporation  July 2005 - January 2006
SBC   November 2004 - June 2005
NJIT  2002 - 2004

Skills
Agile Methodologies, EJB, Hibernate, JSP, Java Enterprise Edition, Oracle, PL/SQL, SDLC, SQL, Spring, Struts, Web Services, Weblogic

Education
New Jersey Institute of Technology   2002 — 2004
M.S.Comp Science, Computer Science

M.S.University, Vadodara   1997 — 1999
M.E.Mech Engineering, Mechanical Engineering

Maharaja Sayajirao University, Vadodara   1993 — 1997
B.E.Mechanical, Mechanical Engineering

Experience
Innovis  October 2012 - Present
CBC Companies  March 2005 - October 2013
CBC Companies  March 2011 - October 2012
CBC Innovis  March 2005 - March 2011
SBC   July 2004 - February 2005

Skills
Business Analysis, Risk Management, SDLC, Financial Services, Banking, Business Intelligence, Requirements Gathering, Credit, Integration, Vendor Management, Data Analysis, Agile Methodologies

Education
Murray State University   1974 — 1977
Bachelor of Science (BS), Computer Science

Experience
Bank of America  April 2006 - February 2009
Bank of America  April 2005 - April 2006
Bank of America  March 2004 - April 2005
Bank of America  February 2001 - March 2004
SBC   July 2000 - February 2001
SBC   September 1999 - July 2000
Northwestern University  September 1998 - September 1999

Skills
Capital Markets, Enterprise Architecture, IT Strategy, Leadership

Education
Northwestern University
Pre-Graduate MBA Certification

Northwestern University
BS, Computer Science

Experience
Noah Consulting, LLC  February 2013 - Present
AVEVA  June 2011 - November 2012
SAIC  March 2006 - June 2011
Argonne National Laboratory  2004 - 2006
SBC   June 2003 - October 2004
Schlumberger  1991 - 2003

Skills
IT Strategy, Integration, Software Project..., Enterprise Architecture, PMP, Project Management, Requirements Analysis, Business Analysis, Software Engineering, Software Design, Business Process, Business Process..., Information Management, Information Modeling, Enterprise Software, Solution Architecture, Strategy, SDLC, Oracle, Management, Databases, Consulting, CRM, Business Intelligence

Education
Middlesex University   1986 — 1990
MSc, Computer Science

University of Warwick   1980 — 1983
BS, Physics

Experience
AT&T  August 2012 - Present
AT&T  January 2004 - August 2012
SBC   January 2002 - December 2003
Ameritech  August 2000 - January 2002

Skills
Telecommunications, Agile Project Management, Agile Methodolgy, VoIP, Vendor Management, SDLC, Integration, Program Management, Wireless, Agile Methodologies

Education
Northern Michigan University   1996 — 2000
Bachelor of Science (BS), Computer Science

Experience
Parkway School District  September 2001 - Present
SBC   April 1976 - September 2001
AT&T  1976 - 2001

Education
Missouri State University   1970 — 1974
BS, Industrial Technology

Experience
ProCE, Inc.   February 2004 - Present
SBC   September 2003 - February 2004
Technology Extension Consulting   February 2001 - December 2002
Convergys  December 1989 - February 2001
CBIS  December 1989 - February 2001

Skills
Resource Management, SDLC, Business Analysis, Vendor Management, PMO, PMP, Software Project..., Business Requirements, Requirements Gathering, Process Improvement, Visio

Education
Northern Illinois University   1982 — 1987
BS, Finance

Experience
Trans Uion   April 2007 - Present
BCBS of Illinois   2005 - 2007
SBC   November 2003 - January 2005

Skills
Microsoft SQL Server, ETL, Data Warehousing, Disaster Recovery, SQL Tuning, SDLC, SQL, Databases, DB2, Business Intelligence

Education
Московский Государственный Строительный Университет (МГСУ) / Moscow State University of Civil Engineering (MSUCE)   1979 — 1984
Master of Science (MSc), Computer Science

Experience
Chronicle Books  May 2005 - Present
Chronicle Books  May 1999 - May 2005
SBC   August 1997 - May 1999
SBC   April 1997 - August 1997

Skills
Budget, Strategic Partnerships, Forecasting, Project Management, Research, Microsoft Excel, Microsoft SQL Server, Financial Analysis, Team Building, Budgets

Education
Northern Arizona University   1987 — 1992
Bachelor of Science in Business Administration, Economics

Experience
JPMorgan Chase  May 2011 - Present
Acxiom  2008 - May 2011
SBC   2002 - 2008

Education
Northern Illinois University   2000 — 2002

Experience
General Dynamics Land Systems  September 2004 - Present
General Dynamics  September 2004 - Present
General Dynamics  September 2004 - Present
General Dynamics  September 2004 - Present
DTE Energy  May 2002 - August 2003
SBC   May 2001 - August 2001

Skills
Engineering, Systems Engineering, Engineering Management, Earned Value Management, Design for Manufacturing, Electrical Engineering, Testing, Electronics, System Design, Project Engineering, Simulations, Aerospace, Embedded Systems, Six Sigma, Military, Defense, Project Planning, Project Coordination

Education
Oakland University   2005 — 2012
Master of Science (M.S.), Engineering Management

Michigan State University   2001 — 2004
Bachelor's, Electrical Engineering

Wayne State University   1999 — 2000

Experience
Dynatrace  April 2014 - Present
Virtustream  April 2013 - January 2014
Riverbed Technology  May 2012 - April 2013
Clarus Systems  September 2007 - May 2012
BT Global Services  July 2005 - July 2007
SBC   October 2004 - July 2005
MCI  2000 - 2004

Skills
Cloud Computing, Managed Services, SIP, Telephony, Wireless, Network Architecture, SaaS, BGP, Frame Relay, Network Engineering, Routers, Ethernet, Networking, Enterprise Software, Virtualization, Security, Network Security, CCNP, Avaya, VPN, Sales Engineering, Sales, Vendor Management, Integration, Leadership, Product Management, Go-to-market Strategy, Pre-sales

Education
New Jersey Institute of Technology   2000 — 2002
MS, Telecommunications

New Jersey Institute of Technology   1998 — 2000
BS, Electrical Engineering

Experience
AT&T  January 2009 - Present
AT&T  January 2007 - December 2008
SBC   2003 - 2006
General Magic  September 2000 - June 2001
AT&T  November 1982 - August 2000

Education
New Jersey Institute of Technology   1979 — 1986
BS, Computer Science

Experience
CPT Network Solutions  February 2009 - Present
Spencer Technologies  August 2007 - January 2009
CrossCom National  October 2004 - August 2007
SBC   September 2003 - May 2004
MCI  November 2000 - May 2003
SBC   November 1997 - November 2000
Ameritech  October 1996 - November 1999

Skills
Technical Support, VPN, Call Center, Telecommunications, Project Management, Troubleshooting, Telephony, Integration, Frame Relay, Switches

Education
University of Illinois at Chicago   1993 — 1996

Northern Illinois University   1991 — 1992

Waubonsee Community College   1989 — 1991

Experience
AT&T  June 2013 - Present
Siemens / Winergy Drive Systems Corporation  April 2011 - October 2012
Graham Packaging  February 2010 - April 2011
Chrysler LLC  May 2005 - May 2009
Menards  August 2002 - January 2004
SBC   May 2000 - December 2001

Skills
Leadership, Management, Training, Microsoft Office, Team Building

Education
Northern Illinois University   1997 — 2002
BS, Industrial Engineering

Oak Park and River Forest High School

Experience
Comcast  February 2013 - Present
Comcast  May 2011 - Present
Northern Trust  October 2010 - May 2011
Aircell  March 2007 - July 2010
Kingdom Class Group   2004 - 2007
TDC  2002 - 2004
SBC   1988 - 2004
SBC International   1998 - 2000
Cellular One  1992 - 1995

Skills
Vendor Management, ERP, Billing, Team Leadership, Program Management, Outstanding Customer..., Call Center, Call Routing, Data Warehousing, SharePoint, Collections Management, Budget Development, Budget Management, Sales Management, International Business, Employee Development, Visionary, ITIL Foundations, Leadership Development, Employee Management, ITIL, Customer Service, Call Centers, Quality Assurance, Budgets, Invoicing, Telecommunications, Project Management, Management, Analysis, CRM, Leadership, Process Improvement, Recruiting, Training, Business Analysis, Business Process..., SDLC, Cross-functional Team..., Outsourcing, Integration, Start-ups, Strategy, Wireless, Customer Support, IT Project & Program..., Information Technology, System Automation

Education
Northwestern University   2012 — 2017
Master of Science, Information Systems

Regent University
MBA & International Certification, Business Adminstration and International Certificate

Streamwood High School

Streamwood High School

University of Phoenix
Bachelors, Business Administration

Experience
AT&T Global Services  May 2012 - Present
Verizon Wireless  August 2011 - May 2012
Sprint Business Solutions  February 2010 - April 2011
SBC DataComm  January 2000 - March 2009
SBC Communications (now AT&T)   2003 - 2004
SBC   1998 - 2003

Skills
Unified Communications, Managed Services, Telecommunications, Wireless, Solution Selling, T1, Direct Sales, CRM, Co-location, Sales Operations, MPLS, Mobile Devices, Vendor Management, WAN, Data Center, Sales Process, Cloud Computing, Ethernet, Go-to-market Strategy, Management, Call Center, M2M, New Business Development, Channel Partners, Channel, Security, Product Management, Account Management, VoIP, Networking, Sales, SaaS, IP, SIP, Professional Services, Call Centers, Wireless Networking, Salesforce.com, Leadership, Selling, Strategic Partnerships, Telephony, SIP Trunking, Enterprise Software, Hosted Services, Cold Calling, Solutions Marketing, Long Distance, B2B, Cellular Communications

Education
Michigan State University   1970 — 1973
BA, Business

Michigan State University
BA, Business

Experience
Logicalis  January 2006 - Present
LogicalisUS  2006 - Present
Cisco Systems  July 1998 - January 2013
SBC Communications (now AT&T)   1999 - 2006
SBC   1999 - 2006
Telecom  July 1998 - December 2005
AT&T  2003 - 2005
Hotel Sales-Los Angeles   June 1994 - June 1998
Nashville Hotel Entertainment Sales   June 1992 - June 1994

Skills
Account Management

Education
Michigan State University   1988 — 1992
BA, Communications/Advertising & Marketing

Michigan State University   1988 — 1992
BA, Communications/Advertising & Marketing

Experience
Cognizant Technology Solutions  April 2005 - Present
NorthPoint Communications  2000 - 2003
SBC   May 1999 - May 2000

Skills
Software Project..., Requirements Analysis, Pegasystems PRPC, Cognos, Business Analysis, Scrum, Oracle, Vendor Management, Outsourcing, Business Intelligence, CRM, Program Management, Integration, Visio, Waterfall, Business Process..., Mainframe, Project Management, XML, Java, Business Requirements, IT Strategy, SDLC

Education
National University   1984 — 1986
Bachelor of Business Administration (BBA), Business Administration and Management, General

Southwestern College
Associate of Arts (AA), General Studies

Experience
Enova Internation   April 2011 - January 2015
Bethune Eucational Center   January 2010 - October 2010
Verizon Wireless (formerly Alltel Communications)   June 2007 - August 2009
Alltel  June 2007 - January 2009
Lincoln Insurance   January 2007 - March 2007
SEEK Careers/Staffing  February 2006 - November 2006
Spherion  November 2004 - September 2005
Rain & Hail LLC  January 2002 - August 2004
SBC (formerly Ameritech Services)   January 1998 - October 1999
SBC   January 1998 - October 1999

Skills
Troubleshooting, Human Resources, Microsoft Excel, Call Center, Microsoft Word, Mainframe, Networking, Process Improvement, XP, Customer Service, Microsoft Exchange, TSO, Telephone Skills, Databases, Windows, BMC Remedy, Hardware, Visio, Technical Support, Active Directory, Customer Retention, System Administration, Change Management, Software Installation, Call Centers, Payroll, Wireless, Database Administration, Access, Help Desk Support, Lotus Notes, Invoicing, Customer Experience, Windows 7, Wireless Networking, Microsoft Office, Computer Hardware, Analysis, Training, Testing, Outlook, Electronics, Policy, Data Entry, Telecommunications, HTML, Process Scheduler, JCL, Customer Satisfaction, Software Documentation

Education
Robert Morris University - Illinois   2005 — 2006
Associate's Degree, Computer Networking

Robert Morris College   1991 — 1992
Technical Diploma, Computer Systems Specialist

Moraine Valley Community College   1990 — 1991

Dwight D. Eisenhower   1986 — 1990
High School Diploma

Experience
AT&T Mobility  February 2011 - Present
AT&T  February 2009 - January 2011
AT&T  October 2007 - January 2009
AT&T  April 2005 - September 2007
SBC   July 2001 - March 2005

Skills
Telecommunications, Cross-functional Team..., Process Improvement, Project Management, Customer Satisfaction, Vendor Management, Project Planning, Team Building, Operations Management

Education
Northwestern University - Kellogg School of Management   2008 — 2010
MBA, Managerial Economics, Management & Strategy, Marketing

University of Wisconsin-Milwaukee   1992 — 1995
BA, Economics & Political Science

University of Wisconsin-Madison   1989 — 1991

Experience
AT&T Mobility  January 1999 - Present
SBC   1999 - 2001
Anixter  July 1995 - January 1999

Skills
Purchasing, Vendor Management, Account Management, Cross-functional Team..., Process Improvement, Contract Negotiation, Sales Operations, Product Management, Telecommunications, Forecasting, Sales, Negotiation, Direct Sales, Pricing, Sales Management

Education
Northern Illinois University   1991 — 1995
Economics

Experience
AT&T  April 2012 - Present
AT&T Labs, Inc.   November 2004 - 2009
SBC Labs   January 2001 - November 2004
SBC   December 1999 - January 2001
SBC   June 1999 - December 1999
SBC   April 1997 - May 1999
California Institute of Technology  April 1991 - May 1991

Skills
Ethernet, QoS, SIP, Wireless, IP, VoIP, MPLS, LTE, ATM networks, Frame Relay, SNMP, OSPF, 4G, AIN, H.323, Network Design, TCP/IP, BGP, Network Architecture, IPTV, IPSec, IPv6, UMTS

Education
USC   1984 — 1987
Ph.D., Electrical Engineering

National Taiwan University   1977 — 1979
Master of Science (MS), Electrical Engineering

Experience
AT&T Mobility  May 2011 - Present
SBC   December 1996 - May 2011
Pacific Bell  March 1984 - November 1996
Pacific Telephone and Telegraph   January 1979 - March 1984

Education
National University   1990 — 1995
Master of Business Administration (M.B.A.)