Sprint Company
Industry: Telecommunications company
DescriptionSprint Corporation is an American telecommunications company that provides wireless services and is an internet service provider. It is the fourth-largest mobile network operator in the United States and serves 54 million customers as of October 2017. Customer service: 810 1 817-698-4199 Headquarters: Overland Park, Kansas, United States Subsidiaries: Boost Mobile, Virgin Mobile USA, CEO: Michel Combes (May 31, 2018–), Marcelo Claure (Aug 11, 2014–)
Sprint List of Employees There's an exhaustive list of past and present employees! Get comprehensive information on the number of employees at Sprint. You can filter them based on skills, years of employment, job, education, department, and prior employment.
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28,278 Sprint employees in database. Find out everything there's to know about Sprint employees. We offer you a great deal of unbiased information from the internal database, personal records, and many other details that might be of interest to you.
Sprint Employees
Dykman Electrical Inc November 2014 - Present
DCP Midstream September 2014 - November 2014
Sprint July 2013 - May 2014
Sprint May 2012 - July 2013
Skills
Wireless, Telecommunications, Cellular Communications, Sales, Customer Experience, Customer Service, Mobile Devices, VoIP, Managed Services, GSM, LTE, 3G, Mobile Technology, Integration, Network Design, Retail, Ethernet, CDMA, Solution Selling, Direct Sales, Team Leadership, Mobile Communications, Wireless Networking, 4G, Networking, Computer Network..., WiFi, Microsoft Office, Microsoft Excel, Microsoft Word, Windows Server, Windows 7, Windows XP, Windows 8, Mac OS, Account Management, Customer Satisfaction, Management, Customer Retention, Sales Operations
Education
University of Phoenix 2014 — 2016
Bachelor's Degree, Information Technology - Systems Administration
Colorado Christian University 2012 — 2014
Bachelor of Applied Science (BASc), Management Information Systems and Services
CIT February 2004 - Present
Citi October 2003 - October 2007
AT&T Mobile Tel September 2002 - October 2003
Sprint 2000 - 2002
Skills
American Sign Language, Fixed Income, Asset Management, Portfolio Management, Sales Operations, Business Analysis, Financial Risk, Risk Management, Banking, Financial Analysis, Credit Analysis, Loans, Corporate Finance
Education
University of Phoenix 2007 — 2010
Business, Finance
Sprint April 2014 - Present
Sprint May 2012 - April 2014
Cricket Communications June 2006 - April 2012
Ubiquitel October 2004 - June 2006
Ubiquitel March 2000 - October 2004
Skills
Customer Satisfaction, Direct Sales, Sales, Business Development, Selling, Leadership, Sales Operations, Management, Training, Team Building, Retail, Advertising, Customer Retention, Wireless, Microsoft Office, Negotiation, Account Management, Telecommunications
Education
University of Phoenix 2007 — 2009
BA, Marketing
BGK Consulting July 2012 - Present
Doodlekit January 2006 - Present
LiveOn October 2013 - Present
Spare Room Radio January 2014 - Present
LiveOn May 2011 - June 2012
Source Corp November 2010 - April 2011
Federal Reserve Bank November 2009 - November 2010
Secure Passage (now FireMon) April 2008 - November 2009
Sprint October 2007 - April 2008
Assurant Employee Benefits July 2006 - October 2007
Skills
Technology Consulting, Strategic Consulting, IT Strategy, Technical Advisory, JavaScript, Java, HTML 5, Ruby on Rails, Web Applications, Subversion, JUnit, jQuery, Cloud Computing, AJAX, XML, SEO, Linux, Mobile Applications, Maven, Eclipse, Java Enterprise Edition, Ant, JSON, MongoDB, HTML5, Node.js, Git, Spring Framework, Permission Marketing, Technical Leadership, CoffeeScript, Backbone.js, IT Consulting, Product Development, Mobile Strategy, Web Application..., Web Development, Agile Methodologies, Start-ups, Software Development, Strategy, SDLC, Consulting, Entrepreneurship, Integration, Web Services, Requirements Analysis, Leadership
Education
University of Phoenix 2002 — 2004
BSIT, Information Technology
Linn State Technical College 1999 — 2001
Network Systems Technology
Verizon Wireless October 2014 - Present
Verizon Wireless August 2011 - Present
Verizon Wireless August 2013 - September 2014
Verizon Wireless September 2007 - July 2011
T-Mobile January 2007 - July 2007
Sprint November 2004 - December 2006
Parrot Cellular August 2001 - November 2004
Skills
Wireless, Telecommunications, Customer Retention, Direct Sales, Customer Experience, Sales Process, Account Management, Sales, Sales Operations, Solution Selling, Mobile Devices, Leadership, Cold Calling, Sales Management, Management
Education
University of Phoenix
Bachelor's Degree, Bachelor of Science in Business with concentration in Small Business Management & Entrepreneurship
A.D.O. Digital 2002 - Present
Aviat Networks (formerly Harris Stratex Networks) November 2010 - November 2013
TEKsystems March 2009 - October 2010
Sprint Nextel April 2005 - March 2008
Sprint August 2003 - April 2005
Sprint July 2000 - August 2003
Skills
Wireless, CDMA, WiMAX, Ethernet, VoIP, SharePoint, TCP/IP, Cisco Technologies, Unix, BMC Remedy, ATM networks, Routers, Visio, Web Marketing, Networking, Telecommunications, SNMP, Successful Business..., Weblogic, Wireless Networking, Success Driven, Troubleshooting, Customer Service, Digital Illustration, System Deployment, Web Development, Cross-functional Team..., Technical Support, Call Centers, Customer Driven, Network Administration, Digital Media, Broadband, Testing, Switches, Highly detail oriented, Software Installation, Highly motivated..., Web Design, Web Services, Challenge Driven, Project Management, Microwave, Organizational..., Windows, Digital Marketing, Mobile Devices, Marketing Strategy, Website Development, Network Security
Education
University of Phoenix
Master of Business Administration (MBA)
University of Phoenix 2006 — 2008
Bachelors, Information Technology emphasis Visual Communications
Partners in Healthcare 2009 - Present
American Legion Post 19 2011 - 2015
Embarq Corporation June 2006 - September 2008
Sprint 2004 - June 2006
Sprint January 2002 - December 2003
Sprint January 2001 - December 2002
Sprint 1998 - 2001
Sprint 1995 - 1998
Nortel 1987 - 1994
Nortel 1985 - 1987
Skills
Strategic Planning, Account Management, New Business Development, Telecommunications, Sales Management, Business Development, Team Building, Marketing Strategy, Sales, Marketing, Salesforce.com, Contract Negotiation, Sales Operations, Competitive Analysis, Solution Selling, Product Management, Call Centers, Leadership, SaaS, Management, Training, Program Management, Strategy, Process Improvement, Project Management, Selling, Healthcare, Product Development, Customer Satisfaction, Networking, Coaching, Customer Retention, Marketing Management, Project Planning, Cross-functional Team..., Human Resources, Executive Management, Start-ups
Education
Webster University, School of Business and Technology 2003 — 2004
MBA, Business
University of Phoenix
Bachelor of Science, Business/E-Business
Webster University, School of Business and Technology
Master of Arts, Marketing
Sprint November 2013 - Present
T-Mobile September 2010 - November 2013
Verizon Wireless May 2008 - September 2010
Sprint January 2008 - January 2009
Skills
Customer Service, Customer Retention, Customer Satisfaction, Microsoft Office, Customer Oriented, Customer Engagement, Call Centers, Customer Experience, Direct Sales, Team Leadership, Telephone Skills, Contact Centers, Telecommunications, Time Management, Employee Training, Team Management, Customer Acquisition, Training, Recruiting
Education
University of Phoenix 2012 — 2015
Bachelor's degree, Communication, Journalism, and Related Programs
glenn hills high school 2004 — 2008
high school diploma
Sprint July 2012 - December 2013
Skills
Microsoft Office, Customer Service, Microsoft Excel, Management, Microsoft Word, PowerPoint, Public Speaking, Research, Project Management, Leadership
Education
University of Phoenix 2010 — 2014
Bachelor of Business Administration (BBA), Marketing
University of Phoenix 2010 — 2014
Bachelor of Science (BS), Business, Management, Marketing, and Related Support Services
Sprint March 2005 - Present
AT&T June 1999 - November 2004
Education
University of Phoenix 2005 — 2008
Bachelor's, Business Management
Henry M. Jackson High School 1994 — 1997
Diploma
Helix Education July 2014 - Present
Apollo Education Group, Institute for Professional Development October 2006 - July 2014
Total Transit, Inc. September 2003 - June 2006
Freeman Consulting July 2002 - August 2003
Sprint January 1996 - June 2002
Sprint - California Relay Service Operations November 1991 - December 1995
Skills
Training, Leadership, Leadership Development, Call Center, Program Management, Management, Customer Service, Change Management, CRM, Customer Retention, Call Centers, Operations Management, Team Building, Strategic Planning, Forecasting, Vendor Management, Adult Education, Sales, Coaching, Strategy, Employee Relations, Technical Support, Budgets, Telecommunications, Organizational..., Recruiting, Cross-functional Team..., Student Retention, Call Center Operations, Organizational..., Strategic Leadership, Retaining Customers, Staff Development, Process Improvement, Marketing, Time Management, Employee Training
Education
Western International University 2010 — 2013
MA.IL Master of Arts in Innovative Leadership, Business Management
University of Phoenix 2007 — 2010
BSBM, Business Management
PM Electronic Warfare (EW) (AASKI) October 2014 - Present
Northrop Grumman Corporation July 2012 - September 2014
PEO IEW&S (Viatech Inc.) 2011 - 2012
IZTechnologies April 2011 - July 2011
APM APC (QBE LLC) May 2010 - October 2010
PM DCATS (Systek) April 2008 - May 2010
D&SCI February 2007 - June 2008
DRS August 2005 - January 2007
APdM DWTS-B August 2004 - August 2005
Sprint March 2000 - August 2004
Skills
Army, Defense, DoD, Earned Value Management, Government Contracting, Integration, Personnel Management, IT Project & Program..., Systems Engineering, Information Assurance, Organizational..., Organizational..., Proposal Management, Contract Negotiation, Contract Management, Operations Management, Software Project..., Quality Assurance, Wireless Communications..., LAN-WAN, Security Clearance, Program Management, Security, Military, Change Management, Analysis, Process Improvement, Disaster Recovery, Visio, Project Management, Command, Leadership, Requirements Management, PMP, Requirements Analysis, Team Leadership, Troubleshooting, Government, Resource Management, Testing, Military Operations, Project Planning, Proposal Writing, Vendor Management
Education
University of Phoenix 2011 — 2013
Master's Degree, Business Administration and Management, General
University of Phoenix 2009 — 2011
Bachelor's Degree, Business Administration and Management, General
Project Management Institute PMI 2007 — 2007
Project Management Professional (PMP) Certification, Project Management
Villanova University 2006 — 2007
Certification, Project Management
Ericsson March 2015 - Present
Ericsson September 2012 - March 2015
Ericsson (Fusion Solutions Consultant) September 2011 - September 2012
T-Mobile (Insight Global Consultant) 2010 - 2011
Virgin Mobile 2004 - 2010
Sprint 1998 - 2004
OOCL 1995 - 1998
Skills
Telecommunications, Wireless, Computer Network..., Program Management, Management, Service Delivery, Vendor Management, Team Leadership, Project Management, PMP, Mobile Devices, Call Centers, VoIP, GSM, Product Management, LTE, CDMA, Troubleshooting, Integration, Managed Services, Wireless Networking, Cross-functional Team..., TCP/IP
Education
University of Phoenix
Bachelor's Degree, BS/IT Business Analytical, 3.95 GPA (Current)
Texas Digestive Disease Cons October 2014 - Present
Sprint March 2010 - October 2014
JPMorgan Chase & Co. August 2002 - November 2008
Skills
Telecommunications, CDMA, Wireless, Computer Network..., LTE, Wireless Networking, VoIP, Customer Experience, Microsoft Word, Customer Satisfaction, Leadership, Management, Team Leadership, Microsoft Excel, Microsoft Office, Customer Service, Retail
Education
University of Phoenix 2013 — 2015
Bachelor's degree, Criminal Justice and Corrections
Texas Health and Human Services Commission June 2015 - Present
FamFitness357 January 2014 - Present
Dell February 2015 - June 2015
Dell June 2014 - February 2015
Sprint June 2010 - July 2014
Skills
Wireless, Direct Sales, Sales, Customer Experience, Account Management, Salesforce.com, Store Management, Merchandising, Team Leadership, Team Building, Training, Profit, Business Development, CRM, Marketing Strategy, Solution Selling, Telecommunications, Customer Retention, Customer Service, Retail, Management, Leadership, Customer Satisfaction, Microsoft Excel, Social Networking, OS X, Microsoft Office, Strategy, Project Management, Coaching, Program Management
Education
University of Phoenix 2013 — 2016
Master of Business Administration (MBA), Project Management
University of Phoenix-Austin Campus 2012 — 2013
Bachelor of Science (B.S.), Business Management, Marketing, and Operations
Faith Fellowship Church / Faith Christian Academy March 2013 - Present
Sprint May 2013 - March 2014
Convergys A leader in Relationship Management September 2011 - May 2013
Sam's Club February 2010 - March 2012
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research, Outlook, Teaching, Photoshop, Public Speaking, HTML, Strategic Planning, Budgets
Education
University of Phoenix 2014 — 2018
Bachelor's Degree, Entrepreneurial and Small Business Operations, A
Attunity February 2013 - Present
Autrey Appraisals, Inc. 2010 - 2012
Birks & Mayors Inc. 2007 - 2009
Sprint 1999 - 2006
Skills
Event Management, Salesforce.com, Event Planning, Office Management, Management, Customer Service, Microsoft Excel, Account Management, Microsoft Office, Sales, Contract Negotiation, Sales Management, Sales Operations, Telecommunications, Sales Process, CRM, Administrative..., Sales Administration, Purchasing, QuickBooks, Collections, Customer Satisfaction
Education
American Senior High School
High School
University of Phoenix
Business Management Studies, Business Administration and Management, General
Boys & Girls Clubs of America March 2005 - Present
Convergent Media Systems May 2001 - January 2005
Sprint March 1996 - February 2001
Grady Health System April 1992 - December 1996
Skills
Nonprofits, Volunteer Management, Program Development, Event Planning, Youth Development, Event Management, Non-profit..., Editing, Leadership Development, Organizational..., Newsletters, Board Development, Staff Development, Community Organizing, Resource Development, Fundraising, Program Management
Education
University of Phoenix
Sprint June 2003 - Present
Strasburger Enterprises, Inc. March 1999 - June 2003
Skills
Networking, Training, Quality Assurance, Customer Service, Troubleshooting, Policy, Management, Microsoft Office, Software Documentation, Call Centers, Project Management, Leadership, Program Management, Telecommunications, Team Leadership, Project Planning, Account Management, Wireless, Mobile Devices, Cross-functional Team..., Customer Satisfaction, Process Improvement, Customer Retention
Education
University of Phoenix 2005 — 2009
Bachelor of Science in Business Communications, Business Communication
Dell StudentUniversity of PheonixSeptember 2010 - Present
Oklahoma State Fair Inc. April 2012 - July 2012
Sprint April 2010 - June 2012
Convergys 2003 - 2010
Skills
Customer Service..., Complaint Management, Creative Problem Solving, Critical Thinking, Microsoft Office, Multitasking Skills, Organizational..., Organizational..., Handle Multiple..., Account Management, Client Relations Skills, Customer Service, Customer Satisfaction, Customer Retention, Team Building, Team Leadership, Active Listening, Emotional Intelligence, Transformational..., Soft Skills, Public Speaking, 10 Key, Proficient Typing Skills, Computer Proficiency, Calendaring, Coordination, Problem Solving, Employee Training, Training, Coaching, Call Centers
Education
University of Phoenix 2012 — 2016
Bachelor's degree, Psychology
University of Phoenix 2010 — 2014
Bachelor of Science (BS), Psychology
student April 2012 - Present
Cole Haan November 2008 - February 2009
Sprint February 2003 - February 2006
Skills
Windows 7, Windows, Network Administration, Computer Hardware, Operating Systems, CCNA, Cisco Technologies, Network Security, Networking, HTML, XP, Troubleshooting
Education
University of Phoenix 2009 — 2014
Bachelor of Applied Science (BASc), Information Technology Networking
Sprint June 2011 - Present
Imports Unlimited January 2008 - April 2011
Quality Subaru August 2007 - April 2008
Beck Chrysler 2005 - 2007
Charlie's Motor Mall January 1999 - May 2004
Skills
Solution Selling, Wireless, Customer Retention, Customer Satisfaction, Customer Experience, Customer Service, Team Leadership, Direct Sales, Sales, Sales Process
Education
University of Phoenix 2007 — 2008
Sprint May 2015 - Present
Ericsson April 2005 - April 2015
Skills
Wireless, Telecommunications, LTE, 4G, CDMA, Cellular Communications
Education
Keller Graduate School of Management of DeVry University 2013 — 2015
Master's degree, Project Management
University of Phoenix 2010 — 2012
BS, Business Managemnet
University of Phoenix 2008 — 2010
Associate, Business
Everstream.net December 2013 - Present
Younique Products October 2014 - Present
Vox Mobile January 2010 - November 2013
A1 Wireless Incorporated September 2007 - September 2009
RadioShack January 2005 - May 2006
Wireless Retail June 2003 - March 2004
Sprint April 2002 - May 2003
Skills
Blackberry, Mobile Technology, Business Development, Direct Sales, Solution Selling, Mobile Devices, New Business Development, Enterprise Software, Call Centers, Wireless, Cloud Computing, Sales, Management, Sales Management, Marketing, Recruiting, Training, Managed Services, Salesforce.com
Education
University of Phoenix 2009 — 2011
psychology
Strongsville High School
Spectron October 2013 - July 2014
Critical Hub Networks August 2010 - December 2012
New Horizons April 2010 - August 2010
the B consulting May 2009 - April 2010
Professional Services April 2008 - May 2009
Telefonica Empresas November 2004 - April 2008
Sprint November 2003 - August 2004
Centennial de Puerto Rico 1999 - 2003
Skills
Telecommunications, VoIP, PMP, IP, MPLS, Broadband, Wireless, Project Management, System Deployment, ITIL, Network Design, Cisco Technologies, Networking, Team Leadership, Switches, Visio, PMO, Mobile Devices, Management, MS Project, Ethernet, Call Center, Managed Services, Contract Management, Vendor Management, Cross-functional Team..., Integration, Business Process, Program Management, Outsourcing, Solution Selling, Business Intelligence, SDH, CDMA, GPON, Gigabit Ethernet, Dark Fiber, Unified Communications, Network Architecture, IT Operations, Computer Network..., Data Center, Six Sigma, Frame Relay, Routers, Fiber Optics, Jewelry Design, Handmade Jewelry, Indie Jewelry, Fashion Jewelry
Education
University of Phoenix 2003 — 2007
BA, Science of Business - Marketing
TitleMax October 2014 - March 2015
Sprint September 2012 - August 2014
Verlo Mattress Factory Stores LLC 2010 - 2012
Encore October 2007 - September 2010
Skills
Managment, Schedules, Recruiting, Reports, Inventory Management, POS, Collections
Education
University of Phoenix 2011 — 2015
Bachelor's degree, Medical/Health Management and Clinical Assistant/Specialist
University of Phoenix 2009 — 2014
Associate's degree, Medical Office Management/Administration
Sprint October 2011 - Present
Sprint June 2010 - October 2011
Sprint September 2005 - June 2010
Skills
Sales Management, Customer Service..., Sales Hiring, Wireless, Retail, Operations Management, Inventory Management, Customer Service, Sales, Coaching, Store Management, Team Leadership, Marketing, Customer Retention, Management, Customer Satisfaction, Training, Direct Sales, Sales Operations, Customer Experience
Education
University of Phoenix
The Venetian I The Palazzo, Resort Hotel & Casino I Las Vegas Sands Corp. September 2013 - Present
Credit One Bank January 2007 - September 2013
Regional Transportation Commission of Southern Nevada July 2003 - December 2006
Sprint Corporation January 1998 - May 2002
Sprint December 1995 - January 1998
Skills
Disaster Recovery, Cisco Technologies, Data Center, Virtualization, Microsoft SQL Server, SharePoint, Troubleshooting, Business Intelligence, Firewalls, Data Warehousing, Technical Support, Windows, Storage, Change Management, WAN, Databases, Call Center, Vendor Management, SDLC, Active Directory, Security, IT Strategy, Call Centers, Integration, Microsoft Exchange, Networking, Project Management
Education
University of Phoenix 1999 — 2001
BSBIS, Business - Information Systems
SambaSafety August 2013 - Present
SAMBA Holdings July 2008 - Present
SAMBA Safety August 2013 - December 2014
National Association of Professional Women (NAPW) 2011 - 2014
J Smith & Associates, Inc March 2003 - July 2008
Intel Corporation November 2002 - August 2003
Sprint January 2002 - October 2002
Sprint February 1998 - October 2002
Gil-Men Electric Company July 1997 - September 1998
ERM: Environmental Resources Management April 1994 - June 1997
Skills
Administration, Microsoft Office, Sales, Team Building, Account Management, Forecasting, Training, Salesforce.com, Management, Strategic Planning, Operations Management, Process Improvement, Sales Operations, Time Management
Education
University of Phoenix 1994 — 1998
Bachelor of Applied Science (BASc), Information Technology, 3
Global Experience Specialists (GES) December 2010 - Present
Global Experience Specialists (GES) 2010 - 2013
Microsoft February 2008 - July 2010
Frito Lay October 2007 - December 2007
Sprint Executive Briefing Center October 2004 - April 2007
Sprint 2004 - 2007
Beal Bank 1996 - 2001
Skills
Event Management, Event Planning, Trade Shows, Account Management, Corporate Events, Fundraising, Program Management, Sales
Education
University of Phoenix 2007 — 2010
Business
Edward S. Marcus High School
Jericho Home Improvements, LLC February 2014 - Present
Blue Moon Hauling, LLC March 2013 - February 2014
DECO, Companies, Inc. January 2012 - February 2013
Mid Americ Ice Cream, Inc. August 2009 - January 2012
Butler Construction May 2008 - August 2009
YRC Worldwide August 2006 - January 2008
Sprint May 2001 - July 2003
Skills
Invoicing, Excel, Inventory Management, Accounting, Bookkeeping, Billing, Spreadsheets, Microsoft Office, Accounts Payable, Outlook, Word, Accounts Receivable, PowerPoint, Customer Service, Financial Reporting, Payroll, Problem Solving, AIA Documents, Certified Payroll, Subcontracting, Job Costing, Financial Accounting, Accruals, Property Management, QuickBooks, Quicken, Learning Quickly, Quick Thinker, Payroll Taxes, Multi-state Payroll..., Electronic Payments, 10 Key
Education
University of Phoenix 2009 — 2010
Accounting
Solutions By Design II January 2014 - Present
Hewlett-Packard/Apex Systems June 2013 - December 2013
Sprint October 2007 - July 2013
Alltel Wireless March 2001 - October 2007
E-LOAN October 2000 - March 2002
US Navy December 1993 - October 2000
Skills
Technical Support, Networking, Database Admin, Software Installation, Customer Satisfaction, SQL, Account Management, Microsoft Applications, Operating Systems, Integration, Information Systems..., Software Documentation, Database Management, Computer Application, IT hardware and..., Networking Fundamentals, Information Security..., Cyber Threats and Cyber..., Internet, Email, Sales Finance, Programming Languages, Call Centers, Excellent written and..., Programming Fundamentals, Financial Sales, Training and Development, ArcSight, McAfee Antivirus, NetWitness, BMC Remedy, Enterprise Operations, Infoblox, Telnet, Nessus, Network Security, ITIL, Active Directory, IT Operations, Databases, Microsoft Exchange, Data Center, Windows 7, TCP/IP, Servers, Help Desk Support, Analysis, Wireless, Troubleshooting, Security
Education
Tulane University 2011 — 2015
Bachelor of Science (B.S.), Information Technology
Tulane University 2011 — 2013
Associate of Science (A.S.), Information Technology
University of Phoenix 2010 — 2011
Bachelor of Science (B.S.), Information Technology
aFe POWER (advanced FLOW engineering, Inc.) August 2015 - Present
LoanMe Official April 2015 - August 2015
Service Champions Heating & Air Conditioning April 2014 - April 2015
Verizon Wireless November 2009 - 2014
Verizon Wireless February 2007 - December 2009
Verizon Wireless July 2006 - February 2007
Sprint May 2005 - June 2006
Sprint Nextel October 2004 - May 2005
Skills
Customer Satisfaction, Call Centers, Customer Retention, Customer Experience, Wireless, Training, Telecommunications, Troubleshooting, Management, Customer Service, Team Leadership, Leadership, Sales, Mobile Devices, Networking, Analysis, Call Center Development, Sales Operations, Team Management, Technical Support, Customer Support, Employee Training, Account Management, Time Management, Team Building, Mobile Technology, 3G, Mobile Communications, Telephony, Retail, Managed Services, Wireless Networking, Contact Centers, Key Performance..., Customer Service..., Coaching, Microsoft Office, CRM, Contact Center..., Contract Management, KPI Implementation, Outbound Marketing, Automotive, Microsoft CRM
Education
University of Phoenix 2010 — 2017
Bachelor’s Degree, Business Administration, Management and Operations
Corona High School 2000 — 2004
Adfitech February 2012 - Present
Stoneroad Private Home Health June 1998 - January 2012
Sprint January 2009 - January 2010
Skills
Office Administration, Management, Human Resources, Clerical, Customer Service, Technical Support, Payroll
Education
University of Phoenix-Tulsa Campus 2012 — 2015
Bachelor of Business Administration (BBA), Human Resources Management and Services
DeMarge College 2001 — 2002
Medical Administration Assistant, Medical Administrative/Executive Assistant and Medical Secretary
Edmond North High School 1994 — 1998
High School Diploma, General Studies
Los Alamos National Laboratory June 2008 - Present
Los Alamos National Laboratory May 2004 - June 2008
Sprint January 2002 - May 2004
Boston EquiServe July 1993 - December 2001
Skills
Benefits Administration, Microsoft Word, Microsoft Excel, Windows, Request Tracker, Oracle HR, Oracle Reports, Oracle HRMS, Oracle OAB, Outlook, Personic, ERISA, COBRA, PRIMS, PowerPoint, HyperSnap, Internet Explorer, Firefox, IBM Lotus SameTime..., 10 Key, Access Database, easily be trained in..., Eudora, Scanning/imaging systems, Policy, Employee Benefits, Software Documentation, Workforce Planning, Job Analysis, HRIS, Compensation & Benefit, Deferred Compensation, College Recruiting, Employee Relations, Personnel Management, Onboarding, Applicant Tracking..., Succession Planning, Oracle E-Business Suite, Human Resources, Compensation & Benefits, Access
Education
University of Phoenix 2004 — 2007
Business Management, Human Services, General, 3.67
Sears Home Improvement Products 2014 - Present
Kaplan Test Prep and Admissions 2012 - 2014
Ashland, Inc. (Valvoline) 2011 - 2012
Sprint 2005 - 2010
Sprint Consumer Markets 2000 - 2005
Gadzooks 1997 - 1999
Skills
Customer Satisfaction, Negotiation, Training, Salesforce.com, Cold Calling, Solution Selling, B2B, Direct Sales, Account Management, Sales Process, Sales Management, Sales, New Business Development, Call Center, Cross-functional Team..., Retail Sales, Retail Category..., Retail, Pricing, Sales Operations, Contract Negotiation, CRM, Leadership, Selling, Strategic Partnerships, Competitive Analysis, Customer Retention, Call Centers, Sales Presentations, SaaS, Telecommunications, Marketing Strategy, Management, Channel Partners, Business Development, Lead Generation, Customer Service, Time Management
Education
University of Phoenix 2011 — 2014
Master of Business Administration (M.B.A.), Business Administration and Management, General, 3.64
University of Phoenix 2003 — 2005
Bachelor of Science, Business Management, 3.65
Mile High Delivers August 2013 - Present
Sprint March 2014 - August 2014
Nexus Web Studio June 2012 - August 2013
Charles Schwab January 2011 - March 2012
CenturyLink January 2009 - June 2010
Sprint 2005 - 2008
Skills
Sales, Customer Satisfaction, Sales Management, Team Leadership, Marketing, Leadership, Customer Retention, Sales Operations, Marketing Strategy, Team Building, Strategy, Networking, Competitive Analysis, Business Development, Business Strategy, Time Management, Product Management, B2B, Entrepreneurship, Project Management, Account Management, New Business Development, Process Improvement, Social Networking, Budgets, Contract Negotiation, Business Analysis, Strategic Partnerships, Strategic Thinking, Critical Thinking, Series 7, Start-ups, Business, Cross-functional Team..., Customer Experience, Operations Management, Web Development, PHP, CSS, HTML, jQuery, JavaScript, SQL, Web Content Management
Education
University of Phoenix 2008 — 2010
Associates of Business, Business Administration and Management, General
Lorimar Group March 2013 - Present
BearCom August 2006 - March 2013
Aadvanced Wireless, Inc May 2003 - June 2006
Sprint April 1998 - May 2003
U.S. Coast Guard September 1993 - September 1997
Skills
Strategic Planning, New Business Development, CRM, Project Management, Social Media Marketing, Product Marketing, Customer Service, Sales Management, Account Management, Sales, Change Management, Business Strategy, Telecommunications, Customer Retention, Direct Sales, Team Building, Retail, Marketing Management, Marketing Communications, Public Relations, Microsoft Office, Trade Shows, Event Management, B2B, Sales Process, Cold Calling, Customer Satisfaction, Leadership, Sales Operations, Business Development, Project Planning, Wireless, Solution Selling, Contract Negotiation, Inventory Management, Selling, Recruiting, Management, Lead Generation, Event Planning
Education
University of Phoenix 2007 — 2010
BS, Business / Marketing
Sprint Nextel March 2012 - Present
Sprint December 1999 - Present
Ericsson September 2009 - 2012
Skills
Vendor Management, Telecommunications, Wireless, Integration, Business Analysis, Managed Services, VoIP, Program Management, Project Planning, PMO, Cross-functional Team..., Call Centers, PMP, Team Leadership, Visio
Education
University of Phoenix 2007 — 2010
IT / VC, Information Technology emphasis on Visual Communications
PMI
PMP Certified, Project Management
Sprint October 2007 - Present
Skills
Sales Management, Sales Operations, Retail, Sales, Telecommunications, Customer Satisfaction, Account Management, Direct Sales, Team Building, Inventory Management, Customer Retention, Customer Service, B2B, Management, Leadership, Product Marketing, Customer Experience, Wireless, New Business Development, Salesforce.com, Merchandising, Profit, Cross-functional Team..., Sales Process, Sales Presentations, Training, Cold Calling, Solution Selling, Team Leadership, Marketing Strategy, Selling
Education
University of Phoenix 2008 — 2010
MBA, Marketing
Azad University 1995 — 2000
B.S., Electrical Engineering
Circle D Ranch LLC September 1995 - Present
Sprint March 2007 - May 2010
Texas Instruments 1992 - 1998
Cimflex Tecknowledge Corporation 1985 - 1992
General Electric Company December 1978 - May 1985
Skills
Horse Boarding, Western Riding..., Roping Instruction ..., Barrel Racing..., Western Parties, Horse Training, Ranch Services, Strategy, Program Management, Training, Go-to-market Strategy, Horses, Ranch, Business Strategy, New Business Development
Education
General Electric Technical Marketing Program / Institute 1978 — 1981
Technical Marketing
University of Pittsburgh 1974 — 1978
BA
General Dynamics Information Technology January 2006 - November 2008
Anteon Corporation April 2001 - December 2005
AMAZING MEDIA INC June 1999 - January 2001
Navy Federal Credit Union April 1997 - September 1998
Alcatel Data Networks April 1995 - April 1997
Sprint February 1988 - April 1995
Skills
Java Enterprise Edition, XML, Java
Education
University of Pittsburgh 1983 — 1985
MS
University of Pittsburgh 1980 — 1983
BS
University of Pittsburgh 1972 — 1977
BA
Sprint January 2006 - Present
Bekins Van Lines October 2005 - January 2006
Skills
Communication, Management, Team Leadership, Time Management, Motivation
Education
University of Phoenix 2012 — 2014
Communications, Communications with an empahsis in Marketing
RV Solutions November 2014 - Present
Spring Mobile November 2013 - September 2015
My Wireless September 2012 - December 2013
Sprint September 2011 - March 2012
Go Wireless September 2009 - June 2011
Skills
Sales, Telecommunications, Management, Employee Training, Microsoft Office, Fast-paced, Consumer Electronics, Customer Service, Customer Satisfaction, POS, Residential Services, Lead Generation, Team Building, Team Leadership, Team Management, Team-oriented, Visionary, Coaching, Affiliative, Sales Operations, Training, Account Management, Customer Retention, Sales Process, Mobile Devices, Social Networking, Wireless, Direct Sales, Sales Management, Leadership, Solution Selling, Customer Experience, Retail, New Business Development, Social Media Marketing, Store Management, Marketing Strategy, Microsoft Word, Marketing, Inventory Management, Cold Calling, Social Media, B2B, Advertising, Product Marketing, Merchandising, Sales Presentations, Public Speaking, Time Management
Education
University of Phoenix 2013 — 2015
Bachelor of Science in Information Technology, Information Management
Rancho Buena Vista High School 2004 — 2007
Diploma
H&R Block May 2011 - Present
Starbucks January 2011 - April 2011
H&R Block November 2008 - January 2011
H&R Block October 2005 - November 2008
Sprint March 2005 - October 2005
Best Buy August 2004 - March 2005
Best Buy February 2004 - August 2004
Ubiquitel August 2000 - February 2004
West Teleservices March 1999 - August 2000
Skills
Coaching, Strategy, Leadership, Management, Recruiting, Talent Management, Team Leadership, Change Management, Marketing, Human Resources, Budgets, Customer Satisfaction, Project Management, Entrepreneurship, P&L Management, Customer Experience, Retail, Sales, Income Statement, Process Improvement, Cross-functional Team..., Training, Team Building, Leadership Development, Customer Retention, Employee Training, Customer Service, Vendor Management, New Business Development, Strategic Planning, B2B, Profit
Education
University of Phoenix 2004 — 2009
M.B.A, Business Administration
University of Phoenix 2003 — 2005
B.S, Business Management
Freelance June 2015 - Present
Time Warner Cable August 2014 - June 2015
Sprint October 2013 - March 2014
Skills
Customer Service, Microsoft Office, Project Management, Leadership, Sales Management, Account Management, Microsoft Word, PowerPoint, Team Leadership, Social Media, Retail, Photoshop, Team Building
Education
University of Phoenix 2015 — 2016
Advanced Certificate, Advanced Multimedia and Web Development
Sprint May 2014 - Present
ConvenePro April 2012 - May 2015
KCTCS February 2008 - May 2011
The Forcht Group 2006 - 2007
Bartlesville Chamber of Commerce 2002 - 2003
Skills
Event Management, Marketing, Customer Service, Social Media Marketing, Sales, Training, Event Planning, Account Management, Social Media, Marketing Communications, Management, Marketing Strategy, Public Speaking, Leadership, Advertising
Education
University of Phoenix 2005 — 2007
Master of Business Administration (MBA), Marketing
Oklahoma Wesleyan University 1998 — 2002
Bachelor's degree, Communications
Health Net Federal Services December 2014 - Present
Wal Mart June 2014 - December 2014
Sprint November 2011 - March 2014
NCO April 2009 - October 2011
Education
University of Phoenix 2011 — 2012
Human Services, 2.7
Sprint December 2013 - Present
Sprint Nextel July 2004 - Present
Skills
Wireless, Telecommunications, Direct Sales, Sales, Customer Satisfaction, Customer Retention, Sales Management, Customer Experience, Sales Operations, Solution Selling, Account Management, Retail
Education
University of Phoenix 2012 — 2013
Master of Business Administration (M.B.A.), Business Administration and Management, General
University of Phoenix
Bachelor of Science (B.S.), Business Management
Midcities Home Medical March 2011 - Present
Midcities Home Medical February 2009 - March 2011
Reclaimed Textiles June 2005 - September 2008
Sprint November 2003 - May 2004
ADP October 2000 - October 2003
Nationwide Insurance November 1995 - September 2000
Skills
Leadership, Team-oriented, Accounts Receivable, Training, Self-starter, Work Ethic, Computer Proficiency, Customer Satisfaction, Call Centers, Customer Service, Data Entry, Teamwork, Time Management, Account Management, Microsoft Office, Team Building, Sales, Management, Budgets, Negotiation, Sales Management, Strategic Planning
Education
University of Phoenix 1998 — 2000
E-Business, Computer Science
Interamerican University, Metro Campus, PR 1989 — 1996
3.5, BA, Marketing -Computer
InComm Agent Solutions June 2015 - Present
Metro Brokers 2014 - Present
Sprint April 2010 - November 2014
Best Buy June 2008 - April 2010
GameStop February 2003 - June 2008
GNC March 2000 - February 2003
Skills
Store Management, Loss Prevention, Retail, Retail Sales, Merchandising, Profit, Sales, Customer Satisfaction, Visual Merchandising, Sales Operations, Inventory Management, Sales Management, Customer Retention, Store Operations, Driving Results, Team Leadership, Team Building, Motivation, Business Strategy, Business Process..., P&L Management, Leadership, Inventory Control, Customer Experience, Mobile Devices
Education
University of Phoenix-Colorado Campus 2008 — 2010
Bachelor's degree, Information Technology
Westwood College of Technology 1999 — 2001
Associate's degree, Graphic Design
OneSource Virtual August 2015 - Present
Heartland Security Insurance Group March 2014 - August 2015
Sprint April 2013 - March 2014
Suddenlink Communications March 2010 - March 2013
Red Robin February 2009 - September 2009
Chili's July 2005 - March 2009
Skills
Recruiting, Human Resources, Customer Service, Customer Satisfaction, Onboarding, Microsoft Office, PowerPoint, Outlook, Microsoft Excel, Customer Retention, Training, Management, Time Management, Performance Management, Process Improvement, Leadership, Customer Experience, Telecommunications, Microsoft Word, Call Centers, Administrative..., New Hire Orientations, Leadership Development, Data Entry, Sales, Social Networking, Employee Benefits, Telephone Skills, Payroll, Organizational..., Coaching, Applicant Tracking..., Hiring, Employee Training, Employee Engagement, Team Leadership
Education
University of Texas at Tyler 2012 — 2014
Bachelor's degree, Human Resources Development
University of Phoenix 2011 — 2012
Samsung Electronics America March 2015 - Present
Sprint December 2004 - March 2015
University of Rochester 1998 - 2000
Webstreet 1999 - 1999
Skills
Customer Service, Shell Scripting, Unix Shell Scripting, Unix Operating Systems, DOS commands, Android, ADB, Mobile Devices, Mobile Computing, Technical Support, Windows 7, Windows Vista, Windows 2000, Customer Support, Unix, Account Management, Sales, Troubleshooting, Telecommunications, Direct Sales, Leadership, Networking, Customer Satisfaction, Wireless, Sales Operations, Servers, Team Building
Education
University of Phoenix 2008 — 2010
Master of Business Administration (MBA), Business Administration and Management, General
University of Rochester 1997 — 2001
Bachelor of Arts (BA), Classics and Classical Languages, Literatures, and Linguistics
Sprint May 2014 - Present
T-Mobile January 2012 - May 2014
T-Mobile January 2011 - January 2012
Verizon Wireless April 2004 - December 2010
Skills
Direct Sales, Account Management, VoIP, Solution Selling, Leadership, Call Centers, Customer Service, Sales Management, Project Management, Product Management, IP, Process Improvement, Program Management, Team Leadership, 2G, Business Analysis, Sales, Business Development, Solution Implementation, Consulting, Passion for Success, Outlook, Employee Training, SaaS, Training, Team Building, Marketing, Social Networking, Retail Sales, Trade Shows, Customer Retention, Management, Salesforce.com, Sales Operations
Education
University of Phoenix
Bachelor of Science (BS), Business Administration and Management, General
Sprint May 2015 - Present
RadioShack 2010 - 2015
Skills
Retail Sales, Retail Management, New Hire Training, Visual Merchandising, Cash Management, Inventory Management, Bilingual Communications, Store Management, Time Management
Education
University of Phoenix 2010 — 2015
Business, Management, Marketing, and Related Support Services
RAC Acceptance Now April 2014 - August 2015
NEW Asurion February 2012 - March 2014
Verizon Wireless September 2011 - March 2012
Clearwire August 2010 - 2011
Clearwire 2010 - 2011
Sprint Nextel Corp 2007 - 2010
Sprint 2005 - 2007
Sprint 2001 - 2005
Skills
Leadership, Training, Sales, Customer Satisfaction, Management, Customer Retention, CRM, Sales Management, Sales Operations, Account Management, Telecommunications, Team Building, Retail, Salesforce.com, Customer Service, Mobile Devices, New Business Development, Recruiting, Direct Sales, Operations Management, Mobile Technology, Customer Experience, Wireless, Program Management, Inventory Management, Business Analysis, Operational Efficiency, Cellular Communications, Team Leadership, Financial Analysis, Building Relationships, Telecommunications..., Mobile Internet, Accounting, Six Sigma, Forecasting, Cross-functional Team..., Call Centers, Budgets, Negotiation, B2B, Analysis, Marketing, Vendor Management, Integration, Sarbanes-Oxley Act, Business Management, Efficiencies, SOX, Multi-Unit
Education
University of Phoenix 2011 — 2013
Master of Business Administration (M.B.A.), Accountancy
University of Phoenix-South Florida Campus
MBA, Accounting
University of Phoenix
Bachelor's Degree, Business Administration and Management, General
Verizon Wireless August 2013 - Present
Verizon Wireless August 1999 - August 2013
Sprint April 1996 - August 1999
Air National Guard March 1990 - March 1996
Skills
Troubleshooting, Telecommunications, Switches, Networking, Testing, Network Administration, Unix, CDMA, Mobile Devices, Cross-functional Team..., Software Installation, Cellular Communications, RF, Management, Ethernet, SDH, Transmission, Analysis, Customer Service, Help Desk Support, Computer Network..., Wireless, 4G, LTE, Wireless Networking, IP, 3G, TCP/IP, WiFi, Mobile Communications, Cisco Technologies, Fiber Optics, LAN-WAN, Telecommunications..., 2G, Telephony, MPLS, Routers, T1, Integration
Education
University of Phoenix
Master of Information Systems, Information Systems
University of Phoenix
Bachelor of Science, Business, Management
Sprint May 2015 - Present
Aramark Uniform Services September 2014 - Present
Aramark Uniform Services February 2014 - Present
Aramark Uniform Services October 2013 - Present
YP October 2012 - October 2013
Verizon Wireless June 2005 - February 2012
Skills
Marketing for Small..., Sales Management, System Administration, Inventory Management, Face to Face Selling, Telecommunications, Telemarketing, Retail Sales, Management, Consulting, Sales, Marketing, Online Advertising, Customer Service, Cold Calling, Sales Process, Direct Sales, Account Management, Salesforce.com, Sales Presentations, B2B, Customer Experience, Solution Selling, Lead Generation, Training, Team Leadership, Time Management, Outside Sales, Coaching, Team Building, Merchandising, Qualifying Prospects, Customer Retention, Sales Operations, Leadership, CRM, Strategic Planning, Marketing Strategy, Retail
Education
University of Phoenix-Las Vegas Campus 2006 — 2009
Verizon Wireless December 2013 - Present
Verizon Wireless April 2012 - December 2013
Greater Irving Las Colinas Chamber of Commmerce November 2011 - December 2012
Sprint September 2010 - April 2012
American Society for Quality Section 1402 June 2010 - March 2011
Elliott Creative Marketing January 2010 - September 2010
ASQ February 2009 - June 2010
Eagle Innovations, Inc. March 2009 - November 2009
Platinum, LLC. January 2005 - September 2008
Custom, LLC. January 2003 - January 2005
Skills
Client Relationship..., Direct Sales, B2B services, Marketing Strategy, Account Management, Wireless Solutions, Lean Sigma, Six Sigma, Project Planning, Strategic Planning, Business Strategy, Business Development, Mobile Technology, Mobile Devices, Mobile Communications, Team Leadership, Strategic Leadership, B2B, Wireless, Sales, New Business Development, Telecommunications, CRM, Salesforce.com, Selling, Sales Management, Contract Negotiation, Management, Leadership, Teamwork, Social Media Marketing, Marketing, Marketing Communications, Competitive Analysis, Team Building, Process Improvement, Project Management, Advertising, Public Relations, Integrated Marketing, Strategic Partnerships, Sales Operations, Sales Process, SEO, Networking, Customer Retention, Product Marketing, Lead Generation, Solution Selling, Strategy
Education
University of Phoenix
B.S., Marketing
Villanova University
Six Sigma Green Belt (2 month training) Professional Certificate
Villanova University
Essentials of Project Management (2 month training) Professional Certificate
Villanova University
Mastering Project Management (2 month training) Professional Certificate
Villanova University
Lean Six Sigma (2 month training) Professional Certificate
Sprint Billing AnalystSprint NextelFebruary 1990 - Present
Skills
Telecommunications, Revenue Assurance, Vendor Management, Business Analysis, VoIP, Management, Sales Management, Team Building, Salesforce.com, Customer Satisfaction, Cross-functional Team..., Call Centers, Process Improvement, Forecasting, Customer Experience, Analysis, Training, Leadership, Team Leadership, Account Management, Business Process..., Budgets, Sales Operations, Program Management, Contract Negotiation, Wireless, Project Management, Access, Sales, Business Development, Coaching, Customer Service, Strategic Planning, Microsoft Office, Public Speaking, Leadership Development, Marketing
Education
University of Phoenix 1993 — 1995
Bachelor of Science (B.S.), Business Administration and Management, General
Bishop Hogan 1978 — 1980
Southeast High School 1976 — 1978
Dell Ascension Health / Apex Systems Inc. May 2014 - Present
CenturyLink / TekSystem's Contractor February 2013 - April 2014
Barbeau Enterprises / Insight Global Contrator March 2014 - March 2014
Consolidated Communications September 2011 - February 2013
SureWest Communications December 2008 - September 2011
SureWest Communications November 2005 - December 2008
Sprint October 1999 - September 2002
US Army May 1997 - October 1999
US Army March 1996 - May 1997
Skills
Security, Software Documentation, Troubleshooting, Customer Service, Switches, Software Installation, Microsoft Office, Training, Management, Networking, Public Speaking, Cisco Technologies, Leadership, Hardware, System Deployment, Microsoft Word, Windows 7
Education
University of Phoenix 2005 — 2009
Bachelor of Arts (BA), Criminal Justice/Police Science
Sprint April 2012 - Present
US Army August 2009 - February 2012
Securitas Security Services USA, Inc. February 2009 - August 2009
United States Security Associates March 2007 - February 2009
Skills
Microsoft Office, Leadership, Training, Telecommunications, Process Improvement, Security, Customer Service, Risk Assessment, Policy
Education
University of Phoenix 2012 — 2016
BACHELOR OF SCIENCE IN BUSINESS, Business Administration and Management, Focus on Global, 3.83 GPA
QEP Resources, Inc. September 2013 - Present
Leprino Foods November 2008 - September 2013
Your Network Experts, LLC May 2003 - May 2013
TeleTech November 2003 - November 2008
ICG Communications March 2000 - May 2003
Bentley Networks, Inc March 1998 - March 2000
Born Information Services 1997 - 1998
Sprint July 1993 - July 1997
Skills
VoIP, WAN, Servers, Troubleshooting, Firewalls, Data Center, Cisco Technologies, Networking, Switches, Telecommunications, Network Security, Network Design, Technical Support, Call Centers, Disaster Recovery, Integration, Software Documentation, ITIL, Enterprise Software, Windows Server, VMware, Vendor Management, Microsoft Exchange, IT Management, Information Security, Security, IT Service Management, Software Development, Microsoft SQL Server, Active Directory, Cloud Computing, Network Administration, DNS, TCP/IP, VPN, IT Operations, Network Architecture, System Administration, Cisco Call Manager, Cisco Routers
Education
University of Phoenix 2001 — 2003
17 hours shy, Information Systems
Sunset Learning Institute
Mannatech Independent Associate October 1997 - Present
JWA Technologies April 2011 - Present
Aurora 8 Television November 2010 - Present
DeShane Industries 1995 - Present
Visalus Body By Vi January 2011 - February 2015
Sprint September 2013 - February 2014
Trinity Broadcasting Network June 2009 - April 2010
MoneyGram February 1994 - May 1994
Henderson Law Firm August 1992 - January 1994
Skills
Public Speaking, Adobe Creative Suite, Editing, Videography, Dreamweaver, Graphic Design, Customer Service, Sound, Social Media Marketing, Social Networking, Web Design, Social Media
Education
International Sports Sciences Association
Certified Personal Training
University of Phoenix 2010 — 2010
Web Design / IT
Victory Love Fellowship 1992 — 1994
Videography
19921994 InternshipVideography
AT&T January 2015 - Present
Cricket Communications February 2011 - Present
Ericsson September 2009 - September 2010
Sprint June 1999 - September 2009
Sprint June 1997 - October 1999
Skills
CDMA, Switches, WiMAX, Cisco Technologies, Wireless, LTE, Telecommunications, Troubleshooting, T1
Education
University of Phoenix 2003 — 2004
General Studies
CenturyLink February 2014 - Present
Sprint September 2004 - October 2013
Nextel Partners August 2002 - September 2004
Skills
Sales Operations, M2M, Training, Leadership, Telecommunications, Wireless, CRM, Sales, CDMA, Customer Satisfaction, Customer Retention, 4G, Mobile Devices, Vendor Management, Managed Services, Sales Management, Project Management, Cellular Communications, Salesforce.com, Solution Selling, Unified Communications, Call Centers, Mobile Technology, Customer Experience
Education
University of Phoenix 2005 — 2006
Masters, Business Administration
University of Iowa, Tippie College of Business 1996 — 2002
B.B.A, Economics
Atos July 2013 - Present
Sprint December 2012 - July 2013
Best Buy July 2011 - November 2012
Best Buy July 2009 - July 2011
Best Buy September 2007 - July 2009
Best Buy March 2005 - September 2007
Lowe's Home Improvement September 2004 - March 2005
Linens N Things March 2004 - September 2004
Best Buy October 2002 - March 2004
Skills
Microsoft Office, Customer Service, Software Installation, Computer Hardware..., Sales, Merchandising, Help Desk Support, Virus Removal, Troubleshooting, Computer Repair, Profit, Customer Engagement, Goal-driven leader, Retail Sales, Sales Management, Team Building, POS, Windows 7, Hardware, Windows Vista, Laptops, XP, Information Technology, Printers, Computer Maintenance, Wireless Networking, Hardware Installation, Access, Operating Systems, Windows, Mobile Devices, Desktop Computers, Inventory Management, Routers, Computer Security, Antivirus, Data Entry, Time Management, Software Documentation, Cashiering, Microsoft Exchange, Group Policy, Technical Support, Retail, Computer Hardware, Customer Satisfaction, Team Leadership, Networking, Training
Education
University of Phoenix 2009 — 2011
Associate of Arts and Sciences (AAS), Information Technology
Hamilton High School 1996 — 1998
High School, Electrical, Electronic and Communications Engineering Technology/Technician
Sprint Nextel 2010 - Present
Sprint 2010 - 2010
Sprint 2010 - 2010
The Mobile Solution 2002 - 2008
Cingular Wireless 2000 - 2002
Cingular Wireless 1999 - 2000
Cingular Wireless 1996 - 1998
Ecco USA 1994 - 1995
Footlocker 1988 - 1994
Skills
Account Management, Call Centers, Customer Experience, Customer Retention, Customer Satisfaction, Customer Service, Direct Sales, Operations Management, Retail, Sales, Sales Management, Sales Operations, Team Building, Team Leadership, Telecommunications, Time Management, Training, Wireless
Education
University of Pittsburgh 1984 — 1988
Bachelors, Economics
Franklin Regional High School 1981 — 1984
Navy Federal Credit Union May 2010 - Present
L3 Communications February 2010 - May 2010
Fannie Mae October 2006 - January 2009
Fannie Mae Foundation 2006 - January 2009
Sprint March 2005 - October 2006
AOL August 2004 - March 2005
Best Buy December 1997 - July 2004
Steel Authority of India Limited February 1990 - August 1997
Skills
SDLC, Training, PMP, Vendor Management, Software Documentation, Requirements Gathering, Software Project..., Program Management, Leadership, Business Process, Requirements Analysis, PMO, Business Analysis, Testing, Business Intelligence, Management, Visio, Project Management, Integration, Information Technology, Enterprise Architecture, Process Improvement
Education
Six Sigma 2009 — 2009
White Belt, Lean Six Sigma
University of Phoenix 2002 — 2004
MBA, Technology Management
Birsa Institiute of Technology 1985 — 1989
B.E, Electronics and Telecommunication
ITIL
ITIL Foundation, Project Management/Process Improvement
PMP
PMP, Project Management
Ericsson December 2013 - Present
Ericsson September 2009 - December 2013
Sprint February 2009 - September 2009
Sprint Nextel August 2005 - February 2009
Nextel February 2002 - August 2005
Nextel June 2000 - February 2002
Verizon Wireless (d.b.a GTE) September 1998 - June 2000
Verizon (d.b.a GTE) February 1997 - September 1998
Various Wireline / Wireless positions at Verizon (d.b.a. Contel, GTE) February 1988 - February 1997
Education
University of Phoenix 2003 — 2005
Masters, Business Administration
University of Tennessee at Martin 1984 — 1987
Bachelor of Science, Electrical Engineering Technology
Dyersburg State Community College 1982 — 1984
Associate of Science, Computer Service
AT&T Mobility May 2006 - Present
Sprint May 2003 - May 2006
Marconi September 1998 - March 2003
FORE Systems January 1994 - September 1998
Skills
Telecommunications, Networking, Integration, VoIP, Wireless
Education
University of Pittsburgh
MSIS, Master of Science in Information Science
University of Pittsburgh 1988 — 1991
BS, Computer Science
OptumRx, a United Health Group Company August 2014 - Present
UMB Bank May 2013 - August 2014
UMB Bank August 2012 - August 2014
Masterpeace Investments, LP February 2009 - August 2012
Sprint April 2006 - March 2012
Sprint Nextel November 2003 - April 2006
Sprint Nextel August 2001 - November 2003
Sprint Nextel February 1991 - July 2001
Skills
Building Relationships, Six Sigma tools, Training Delivery, Contract Negotiation, Project Execution, New Hire Training, Workforce Management, Global Sourcing, Cost Containment, Call Center, Problem Solving, Analytics, Contact Centers, Staff Retention, Staff Development, Operations Management, Business Process..., Cost Reduction..., Procedure Development, Strategic Hiring, Project Management, Upselling, 10 years B2B, 10+ years..., Vendor Management, Customer Satisfaction, Budgets, Call Centers, Six Sigma, Performance Management, Outsourcing, Training, BPO, Leadership Development, CRM, Process Improvement, Telecommunications, Customer Experience, Customer Retention, Program Management, Team Management, Service Delivery, Team Building, Management, Team Leadership, Cross-functional Team..., Up-selling, Strategy, Coaching, Sales, Change Management
Education
University of Phoenix 2001 — 2003
BS, Management
Ericsson September 2013 - Present
Ericsson December 2012 - September 2013
Ericsson June 2010 - December 2012
Ericsson October 2009 - June 2010
Sprint March 2009 - October 2009
Sprint Nextel November 2000 - October 2009
US Army October 1996 - November 2000
Skills
Telecommunications, Wireless, Networking, MPLS, Computer Network..., Troubleshooting, T1, Switches, IP, Frame Relay, Routers, Transmission, Testing, Ethernet
Education
University of Phoenix 2002 — 2006
Bachelor's degree, Science of Information Technology
Sprint Nextel January 2000 - Present
Sprint 1997 - Present
Nextel 1997 - Present
Nextel Communications 1997 - Present
Education
University of Phoenix 2005 — 2010
Sprint Sales RepAT&T Wireless2003 - 2005
Education
University of Phoenix 2003 — 2008
Business Management
BDS Marketing, Inc. July 2015 - Present
BDS Marketing September 2005 - July 2015
Sprint March 2003 - October 2005
Mobile Telesys, Inc. - Verizon Wireless Dealer March 1999 - February 2003
Skills
Account Management, Sales Operations, Sales, Management, Training, Retail, Leadership Development, Employee Training, Business Development, Leadership, Interviews, Microsoft Office, Business Process..., Problem Solving, Formal Presentations, Training & Development, Interviewing, Regional Managers, Marketing Strategy, Customer Service, Sales Management, Direct Sales, B2B, Team Building, Team Leadership, Marketing, Field Marketing, Customer Satisfaction, Product Marketing
Education
University of Phoenix
Master of Business Administration (MBA), Business Administration and Management, General
University of Phoenix
Bachelor of Science (B.S.), Business Management
Sprint March 2005 - Present
Sprint Nextel 1999 - Present
Nextel / Sprint 1999 - Present
SPRINT NEXTEL COMMUNICATIONS 1999 - Present
24 Hr Fitness 2013 - 2014
Skills
Team Building, Cross-functional Team..., Budgets, Process Improvement, Vendor Management, Employee Management, Telecommunications, Call Centers, Call Center, Customer Satisfaction, Customer Experience, Operations Management, Program Management, Forecasting, Team Leadership, Customer Retention
Education
University of Pheonix 2001 — 2004
Mono Machines LLC January 2014 - Present
Mono Machines LLC July 2011 - January 2013
University of Phoenix December 2008 - September 2010
Account Executive October 2005 - January 2007
Sprint February 2004 - October 2005
Sprint August 2000 - February 2004
Skills
Leadership, Marketing, Customer Retention, Customer Support, Social Media, Online Marketing, Public Speaking, Sales, Sales Operations, Email Marketing, New Business Development, Competitive Analysis, Training, Brand Development, Management
Education
University of Phoenix 2006 — 2008
Bachelor's degree, Business/Marketing
Pearson eCollege April 2013 - Present
Level 3 Communications, LLC. August 1999 - April 2013
Sprint 1987 - 1999
Honeywell November 1981 - January 1987
Skills
Telecommunications, Co-location, Certified Scrum Master..., Leadership, Computer Network..., Managed Services, Service Delivery, Telephony, Sales Operations, VoIP, Service Management, Sales, IP, Vendor Management, DWDM, WAN, Wireless, MPLS, Network Administration, Unified Communications, Data Center, Solution Selling, Ethernet, Disaster Recovery, Management, SIP, Strategic Partnerships, Program Management, Cloud Computing, Professional Services, SaaS, Network Design, Salesforce.com, Call Centers
Education
University of Phoenix
Sprint March 2008 - Present
Verizon communications February 1998 - March 2008
Skills
Leadership, Team Leadership, Team Building, Training, Customer Service, Process Improvement, Sales, Project Management, Telecommunications, Management, Call Centers, Vendor Management, LTE, Wireless, Mobile Devices, Account Management
Education
University of Phoenix 2010 — 2012
Bachelors, Business, Project Management
Ricoh Americas Corporation August 2015 - Present
TESSCO Technologies August 2012 - August 2015
CenturyLink September 2009 - August 2012
Embarq July 2006 - September 2009
Embarq November 2005 - July 2006
Sprint December 2001 - November 2005
Skills
Salesforce.com, Competitive Analysis, Strategy, Product Management, Lead Generation, Business Development, Management, Marketing, Sales, Leadership, B2B, Direct Marketing, Marketing Strategy, Training
Education
University of Pittsburgh 1995 — 1996
Elementary Education Certifcation Program, Elementary Education
University of South Carolina-Columbia 1990 — 1994
Bachelor of Arts, Sociology
Harris IT Services October 2012 - Present
Harris IT Services January 2011 - Present
Harris IT Services September 2009 - January 2011
EDS GFS December 2002 - November 2009
Sprint February 2001 - December 2002
Cybertech March 2000 - February 2001
Cybertech Group, Inc. March 2000 - February 2001
Dechert, Price, and Rhoads June 1997 - February 2000
Dechert LLP 1997 - 2000
Skills
PMP, IT Service Management, Leadership, Program Management, System Administration, Operations Management, Service Management, ITIL, DHCP, DoD, Networking, Integration, Servers, Management, Security, Routers, Software Documentation, Process Improvement, DNS, Project Management, Troubleshooting, SharePoint, Switches, Routing, Cisco Technologies, Data Center, Outsourcing, IP, Vendor Management, Disaster Recovery, Project Planning, Proposal Writing, Software Installation, Managed Services, Microsoft Exchange, System Deployment, HP, IT Management, Business Process, CRM, IT Operations, Security Clearance, Requirements Analysis
Education
University of Phoenix 2009 — 2010
Masters of Business Administration, Information Technology
George Mason University - School of Management 1996 — 2006
BS - MIS, Management
Ericsson March 2013 - Present
Verizon December 2006 - September 2012
Sprint April 2006 - November 2006
CompUSA October 2005 - April 2006
Conn's 2005 - 2006
JBO Integration, Inc November 2003 - February 2005
VMI RECORDS April 1996 - December 2002
Education
University of Phoenix 2004 — 2007
Bachelors of Science, Business Administration
National Ski Patrol November 2010 - Present
Comcast October 2007 - Present
Sprint May 1998 - October 2007
Skills
Data Center, Telecommunications, Fiber Optics, Cabling, IP, Optical Fiber, Disaster Recovery, Vendor Management, Wireless, VoIP, Cisco Technologies, Solution Selling, ITIL, Troubleshooting, BMC Remedy
Education
University of Pittsburgh 1995 — 1998
Bachelor, Electrical Engineering
. Project Manager - Project Management OrganizationEricssonMay 2010 - January 2012
Ericsson September 2009 - May 2010
Sprint August 2008 - September 2009
Sprint 2007 - 2008
Sprint 2005 - 2007
Sprint 2000 - 2005
Sprint 1990 - 2000
Sprint 1987 - 1990
Sprint 1985 - 1987
Skills
Cross-functional Team..., LTE, CDMA, Wireless, Program Management, 4G, Vendor Management, VoIP, Telecommunications, IP, Network Design, Computer Network..., 3G, Change Management, Team Leadership, Process Improvement, Quality Assurance, Team Building, Communication Skills, Project Planning, Project Management, Management, Leadership, Networking
Education
University of Phoenix
Business Administration and Management, General
Baker University
Business Administration and Management, General
Platt Business College
Business Administration and Management, General
Johnson County Community College
Business Administration and Management, General
State of Oregon April 2013 - Present
Salem Health November 2012 - April 2013
State of Oregon April 2010 - January 2012
Adecco Technical October 2009 - October 2010
Sprint July 2003 - March 2009
Sprint PCS 2003 - 2009
Sprint Nextel 2003 - 2009
Project Management Consultant October 2003 - July 2004
ICG Communications, Inc. 1999 - 2001
Skills
Project Management, PMP, Business Analysis, Call Center, Management, Software Development, IVR, Telecommunications, Telephony, Agile Methodologies, PMO, Vendor Management, SDLC, Contract Negotiation, Program Management, ITIL v3 Foundations..., Software Documentation, Data Center, Call Centers, Project Portfolio..., Business Process..., Integration, Cross-functional Team...
Education
University of Phoenix 1998 — 2001
Master's degree, Business Administration, Management and Operations
Sprint December 2007 - Present
Tele Tech May 2001 - March 2002
Craven County Regional Medical Center February 2001 - May 2001
Education
University of Phoenix 2006 — 2008
Information Technology
Sprint October 2012 - Present
Walgreens July 2008 - May 2012
Comcast Cable July 2006 - December 2007
Skills
Customer Service, Management, Merchandising, Training, Retail, Microsoft Office, Microsoft Excel, Social Media, Microsoft Word, PowerPoint, Technical Support, Customer Satisfaction
Education
University of Phoenix 2008 — 2010
Sprint
Skills
Telecommunications, Vendor Management, Revenue Assurance, Wireless, Call Centers, Process Improvement
Education
University of Phoenix 2007 — 2009
Business Intelligence, Inc. April 2009 - Present
Sprint February 2006 - March 2009
Sprint September 2004 - January 2006
Sprint September 2002 - August 2004
The Carpe Diem Group October 1999 - September 2002
ACS March 1998 - October 1999
Skills
Databases, Outlook, MySQL, C, Access, DB2, Business Objects, Oracle SQL, PowerPoint, SQL, Word, SQL Server, Oracle
Education
University of Pittsburgh
BA, Economics
Level 3 Communications August 2004 - February 2009
Acceris Communications December 2003 - July 2004
Acceris Communications April 2000 - November 2003
Acceris Communications September 1999 - March 2000
Sprint October 1998 - September 1999
Sprint October 1997 - September 1998
Skills
Pricing, Product Management, Strategic Financial..., Budgets, Database Administration, Telecommunications, Cross-functional Team..., VoIP
Education
University of Pittsburgh 2001 — 2004
BS, Information Science
University of Pittsburgh at Johnstown 1991 — 1995
BA, Business Economics, Concentration in Accounting
Sprint November 2008 - Present
Sprint Nextel Corporation November 2008 - Present
Sprint November 2000 - November 2008
Young America 1998 - November 2000
Skills
Instructor-led Training, Call Center, Telecommunications, Team Building, Instructional Design, Lectora, Microsoft Office, Blended Learning, Training, Call Centers, Wireless, Customer Satisfaction, Coaching, Supervisory Skills, Employee Training, Captivate, PowerPoint, Customer Service, Software Documentation, Program Management, Training Delivery, Process Improvement, Team Leadership, Staff Development, Needs Analysis, Visio, SnagIt, Leadership Development, E-Learning, Performance Management, Organizational..., Adult Education, Leadership, Career Development, Customer Experience, Change Management, 4G, Employee Relations, Onboarding, Customer Retention, Hiring, Employee Engagement
Education
University of Phoenix-Oklahoma City Campus 2003 — 2007
Bachelor of Business Management
General Services Administration September 2010 - Present
H&R Block April 2007 - Present
Spencer Reed Group LLC April 2004 - June 2010
Sprint 1999 - 2004
AT&T July 1978 - November 1999
Skills
Government Contracting, Program Management, Leadership, Analysis, Process Improvement, Training, PMP, Microsoft Excel, Resource Management, Payroll, Project Planning, Management
Education
University of Phoenix 2009 — 2011
Master of Accountancy
Keller Graduate School of Management 1999 — 2003
Master's, Business Administration
Ericsson October 2010 - Present
sprint September 1998 - October 2010
Sprint October 1998 - January 2010
Skills
Computer Network..., Wireless, Telecommunications, CDMA, VoIP, IP, MPLS, 4G, Network Design, LTE, Cellular Communications, T1, WiMAX, Switches, Ethernet, UMTS, UTRAN, RAN, WCDMA, Microwave, Satellite Communications, Fiber Optics
Education
University of Phoenix 2006 — 2008
BSBM, Business Management
Realty One Triad May 2014 - Present
Sprint October 2008 - May 2014
American Wireless July 2007 - October 2008
Skills
Wireless, Telecommunications, Solution Selling, Direct Sales, Salesforce.com, Mobile Devices, Managed Services, Program Management, Multi-unit Retail..., Real Estate, Real Estate Transactions, Real Estate Economics, Real Property, Sales
Education
Superior School of Real Estate
University of Phoenix
TEKsystems December 2013 - Present
Fishnet Security January 2013 - December 2013
Ameritraining, Inc. August 2011 - March 2012
Ericsson Services Inc. - Local Voice Network Delivery 2009 - June 2010
Ericsson 2009 - June 2010
Ericsson Services Inc 2009 - June 2010
Sprint August 1979 - September 2009
Sprint 1979 - 2009
Skills
Change Management, Call Center, Telecommunications, Performance Management, Training, Wireless, VoIP, Troubleshooting, Process Improvement, Customer Service, Switches, CDMA, Program Management, Leadership, Employee Relations, Vendor Management, Call Centers, Coaching, Software Documentation, Cross-functional Team..., Team Leadership, Customer Satisfaction, Customer Experience, Team Management, Project Management, Management, Visio, Business Analysis, Integration, Networking, System Administration
Education
University of Phoenix 2008 — 2010
Master of Management, Business
CGS (Computer Generated Solutions) April 2015 - September 2015
First Data Corporation June 2014 - March 2015
Sprint September 2011 - June 2014
Verizon September 2010 - September 2011
Skills
Management, Leadership, Sales, Project Management, Training, Business Development, Team Leadership, Account Management, Strategy, Marketing, Technical Support, Telecommunications, Telecommunication..., Hardware Support, Client Services, Client Liaison
Education
University of Phoenix 2014 — 2015
Associate’s Degree
Redan High School 2000 — 2005
High School
Sprint March 2013 - Present
Sprint February 2007 - March 2013
Skills
Wireless, CDMA, Vendor Management, Telecommunications, Call Centers, 4G, Process Improvement, Cross-functional Team..., Mobile Devices, Cellular Communications, Integration, Business Analysis, Mobile Technology, Program Management, Team Leadership, PMP
Education
University of Phoenix 2010 — 2012
Associate of Arts and Sciences (A.A.S.), Business/Commerce, General
Iowa Workforce Development January 2002 - Present
Entrepreneur Resource Center April 2009 - August 2009
Haina English Training Institute March 2008 - January 2009
Haina English Training Institute March 2007 - March 2008
Valleys LLP August 2003 - January 2007
Sprint May 2002 - August 2003
Hosts Global Alliance March 2002 - May 2002
Tri Telecommunications (T) Ltd June 2000 - October 2001
Skills
Critical Thinking, Crystal Reports, Creative Development, Career Counseling, Employee Counseling, Student Counseling, Social Entrepreneurship, Training &..., General Administration, System Administration, Systems Analysis, Business Management, General Business..., Multicultural, Management, Administrative Work, Workforce Development, Grant Writing, Community Outreach, Creative Direction, Training, Public Speaking
Education
New Era Development Institute
Advanced Diploma, Computer Operations
Provided by London Guildhall University
Bachelors of Science, Information Systems
University of Phoenix
Masters, Business Administration
1000 Step Journey December 2010 - Present
Michael’s – CashierNorthglenn, CO November 2012 - December 2012
Sprint October 2011 - August 2012
7-Eleven Stores September 2008 - October 2011
9 News Health Fair April 2009 - April 2009
Sportsman’s Warehouse – CashierThornton, CO August 2006 - February 2008
Skills
Call Center, retail, Cashiering, Microsoft Office 2007, Multi-line Phone, 50 wpm
Education
University of Phoenix 2010 — 2012
Masters of Science, Psychology
College America 2008 — 2010
Bachelor of Science, Healthcare Administration
McLean ISD August 2013 - Present
FLAVORS June 2012 - Present
Sprint November 2009 - June 2012
WalMart August 2009 - October 2009
Learning Resource Center January 2007 - June 2009
Raging Waves 2008 - 2009
Coultrap Elementary August 2006 - January 2007
Humble ISD September 2005 - August 2006
Master Tile July 2005 - September 2005
Wisenbaker Builder Services, Inc May 1998 - February 2005
Skills
Troubleshooting, Customer Service, Access, Microsoft Office, Administrative..., Invoicing, Office Management, Spreadsheets, Telephone Skills, Payroll, Inventory Management, Budgets, Human Resources, Technical Support, Supervisory Skills, Databases, Networking, Computer Hardware
Education
LeTourneau University 2003 — 2015
Bachelor of Business Administration (B.B.A.), Bachelor's of Business Administration
Waubonsee Community College 2009 — 2011
Nursing Student
North Harris Comm. College
University of Phoenix
Sprint December 2012 - Present
Sprint Nextel June 2002 - November 2012
Sprint Nextel October 2002 - July 2004
Chick-fil-A July 1997 - June 2002
Skills
Series 6, Series 63, Group 1 - Life,..., Insurance, Strategic Financial..., Cross Selling, Asset Managment, Fixed Annuities, Health Insurance, Relationship Management, Investments, Retirement, Disability Insurance, Life Insurance, Securities
Education
University of Phoenix-Houston Campus 2010 — 2012
Master of Business Administration (MBA), Business Administration and Management, General, 3.25
Quest High School 1994 — 1997
Diploma
Ericsson October 2010 - Present
WALMART October 2007 - January 2010
SELF-OWNED BUSINESSES 2004 - 2007
SPRINT LONG-DISTANCE DIVISION January 1999 - January 2004
NATIONAL TECHNICAL ASSISTANCE CENTER January 1996 - January 1999
EASTERN REGIONAL CONTROL CENTER January 1994 - January 1996
eastern United States January 1991 - January 1994
Sprint January 1989 - January 1991
NATIONAL TECHNICAL ASSISTANCE CENTER January 1986 - January 1989
Skills
Switches, Cisco Technologies, VoIP, Routers, Troubleshooting, Telecommunications, WAN, XP, Networking, Technical Support, Software Installation, Hardware
Education
Harris Corporation D1200 Maintenance
STRATTON COLLEGE
Accounting
University of Phoenix
Sprint February 2006 - Present
Sprint February 2006 - Present
Sprint February 2006 - Present
Skills
Customer Service, Sales, Healthcare, Telecommunications, Microsoft Office, Microsoft Excel, Outlook, Healthcare Information..., Wireless, Microsoft Word, Customer Experience, Analysis, Management, Team Leadership, Team Building, Cross-functional Team..., Mobile Devices, Process Improvement, Direct Sales, Leadership, Account Management, Invoicing, Program Management
Education
University of Phoenix 2015 — 2017
B.A., Healthcare Administration
ITT Technical Institute June 2007 - June 2011
Sprint May 2006 - June 2007
City of New York September 2003 - December 2004
Skills
Admissions, Resume Writing, Event Planning, Public Relations, Community Outreach, Career Counseling, Student Affairs, Student Recruiting, Nonprofits, Social Media, Event Management, Community Development, Microsoft Office, PowerPoint, Customer Service, Social Networking, Administration, Public Speaking
Education
Seminole Community College 2011 — 2014
Associate of Arts (AA), Health
University of Phoenix 2009 — 2013
Business Management
Sprint December 2004 - August 2014
Skills
Cold Calling, Customer Satisfaction, Direct Sales, Microsoft Office, Recruiting, Retail, Sales, Telecommunications, Wireless, Call Centers, Customer Experience, Customer Retention, Customer Service, Training
Education
University of Phoenix
BA, Business
Sprint June 2013 - Present
St. Louis Computer Business Solutions November 2011 - Present
Wigital Ninja Studio August 2011 - Present
AT&T Mobility June 2008 - November 2011
Sprint December 2006 - May 2008
Convienent Food Mart December 2003 - May 2006
Skills
Wireless, Customer Satisfaction, Network Engineering, Operating Systems, Microsoft Office, Mac OS X, Fast Learner, Help Desk
Education
University of Phoenix-St Louis Campus 2012 — 2013
Associate of Science (A.S.), Information Technology, A
Virginia College of Birmingham 2001 — 2002
A+, Network Engineering
Central Alabama Community College 1998 — 2000
Associates, Computer Science
Sainte Genevieve High School 1995 — 1998
Diploma, Academic
DeSoto High School 1993 — 1995
Academic
Sprint February 2015 - Present
Sprint October 2008 - February 2015
TeleTech February 2002 - October 2008
Nextel Communications April 2000 - February 2002
Skills
Call Center, Process Improvement, Management, Leadership, Training, Call Centers, Customer Satisfaction, Operations Management, Employee Training, Human Resources, Employee Relations, Team Building, Coaching, Customer Experience, Customer Service, Quality Assurance, Team Leadership
Education
University of Phoenix 2013 — 2015
Master of Business Administration (MBA), Human Resources Management and Services, N/A
University of Phoenix 2012 — 2013
Graduate Certificate, Human Resources Management/Personnel Administration, General, 3.68
Christopher Newport University 1997 — 1999
BS in Business Management, Business Management/Human Resources
SimpliVity Corporation September 2015 - Present
Dell October 2011 - September 2015
Oracle May 2011 - October 2011
Hewlett-Packard 2008 - 2011
Sprint 2004 - 2008
Mollica Consulting Corporation 2001 - 2004
Parametric Technology Corporation 1997 - 2001
Aker Kvaerner 1994 - 1997
Skills
Consultative Selling, Solution Selling, Contract Negotiation, Enterprise Solutions, Direct Sales, Account Management, Salesforce.com, Channel Management, Territory Planning, Fortune 500, Complex Sales, Sales Process, Partner Development, Storage Solutions, Cloud Computing, IT Solutions, Mobile Device Management, Sales Presentations, Demand Generation, Relationship Development, Channel Partners, Enterprise Software, Partner Management, Professional Services, Sales Operations, Selling, Software Industry, Sales
Education
University of Pittsburgh 1990 — 1994
Bachelor's degree, Mechanical Engineering
Sprint March 2015 - Present
Sprint December 2014 - March 2015
Sprint Nextel June 2011 - December 2014
Sprint June 2004 - June 2011
Skills
Wireless, Telecommunications, Mobile Devices, Customer Service, Sales, Retail, Store Management, Inventory Management, Retail Sales, Team Leadership, Customer Retention, Customer Experience, Direct Sales, Team Building, Training, Merchandising, CDMA, Coaching, Microsoft Office, Outlook, Microsoft Excel, Hiring, Account Management, Customer Satisfaction, Public Speaking, Sales Management, M2M, Sales Operations, Salesforce.com, Solution Selling
Education
Westwood College of Technology 2010 — 2011
BS, Game Software Design
University of Phoenix 2008 — 2010
AA, Foundations of Business
AUM January 2015 - Present
Combined Insurance November 2012 - January 2015
Comcast Cable January 2005 - October 2012
Sprint 2001 - 2005
Skills
Telecommunications, Call Center, Customer Retention, Direct Sales, Telephony, VoIP, Broadband, Customer Satisfaction, Sales, Account Management, Sales Management, Customer Experience, Sales Process, Avaya, Customer Service, Coaching, Microsoft Office, Call Centers, Change Management, Interviews, Management, Operations Management, Recruiting, Time Management, Training, Troubleshooting, Wireless, Workforce Management, Cross-functional Team..., Sales Operations, Vendor Management, Hiring, Performance Management, Team Building
Education
University of Phoenix 2009 — 2011
Master, Human Resources
University of Phoenix 2006 — 2009
BA, Business
Kaiser Permanente July 2015 - Present
Audibel Hearing Centers November 2013 - August 2014
Executive Mosaic/GovConExec Magazine January 2012 - July 2012
Fannie Mae February 2011 - June 2011
Sprint September 2010 - January 2011
Turner's HOA Property Management March 2009 - September 2009
Capital One November 1999 - January 2009
Palmieri and Palmieri, PC 1998 - 1999
Skills
Administrative..., Event Management, Project Management, Process Improvement, Training, Microsoft Office, Office Management, Microsoft Excel, Microsoft Word, Software Documentation, Outlook, Spreadsheets, Invoicing, Editing, Adobe Acrobat, Administration, Research
Education
University of Phoenix
Washington Business School
Affinity Development Group March 2013 - Present
Sprint July 2012 - March 2013
GEICO October 2008 - December 2011
Skills
Claim, Property & Casualty..., Insurance, Liability, Underwriting, General Insurance, Casualty, Claims Management, Legal Liability, Commercial Insurance, Umbrella Insurance, Subrogation, Property Damage, Commercial Lines, Life Insurance, Claim Investigation, Health Insurance, Workers Compensation, Professional Liability, Term Life Insurance
Education
University of Phoenix 2007 — 2009
BSIT, Information Technology
ICF Group LLC April 2012 - Present
SunTrust Bank July 2006 - May 2008
Sprint October 2000 - January 2006
Skills
PowerPoint, Microsoft Word, Microsoft Excel, Administrative..., Office Management, Outlook, Event Planning, Microsoft Office, Research, Project Management, Nonprofits, Office Administration, Spreadsheets, Access, Program Management, Customer Service, Policy, Human Resources
Education
University of Phoenix 2008 — 2012
Bachelor of Arts (BA), Human Services, General
Sprint August 2010 - Present
Education
University of Phoenix 2002 — 2009
Master of Business Administration (M.B.A.)