AAA Auto Club South
Industry: Company
DescriptionHeadquarters: Tampa, Florida, United States Founded: 1938
AAA Auto Club South List of Employees There's an exhaustive list of past and present employees! Get comprehensive information on the number of employees at AAA Auto Club South. You can filter them based on skills, years of employment, job, education, department, and prior employment.
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AAA Auto Club South Employees
Deloitte March 2015 - Present
Asurion August 2013 - February 2015
Asurion May 2004 - August 2013
AAA Auto Club South 2003 - 2004
Black Box Network Services 2002 - 2003
Dell May 2000 - May 2002
Walmart 1998 - May 2000
Walmart 1996 - 1998
Skills
Business Analysis, Software Documentation, Testing, SDLC, Agile Methodologies, Scrum, Management, SharePoint, SQL, Microsoft SQL Server, SSRS, PL/SQL, Oracle, C#, VB.NET, Web Development, Access, Microsoft Excel, Visio, PowerPoint, Microsoft Office, Technical Support, Troubleshooting, Customer Service, Windows 7, Operating Systems, Windows
Education
Middle Tennessee State University 2010 — 2013
Bachelor of Business Administration (B.B.A.), Computer Information Systems
Orange County Public Schools February 2012 - Present
Encore Nationwide July 2007 - December 2013
AAA Auto Club South July 2009 - August 2011
AAA Auto Club South May 2007 - June 2009
Forever Young Health Food December 2003 - May 2007
Skills
Spanish, Market Research, Event Management, Marketing, Sales, Budgets, Outlook, Speak, read and write..., Proficiency in..., Marketing Management, PowerPoint, Public Speaking, Microsoft Excel, SAP Business Software
Education
Webster University 2010 — 2012
Master, Marketing, 3.8/4.0
Rollins College 2006 — 2008
B.A., International Affairs/ Business Administration, 3.4/4.0
Seminole State College of Florida 2003 — 2006
Associate's Degree, Business Administration and Management, General
BWood Insurance July 2015 - Present
AAA Auto Club South November 2014 - July 2015
Nordstrom August 2011 - March 2014
Nordstrom March 2010 - August 2011
Nordstrom June 2006 - February 2010
Skills
Ability to work in a..., excellent communication..., Close Attention to..., dutiful respect for..., experience with daily..., budgeting for a large..., computer and internet..., Positive Team Player, Apparel, Assortment, Motivated self-starter, Determination, New Store Openings, Merchandise Planning, Self-driven, Customer Service, Friendly Personality, Coaching, Shrinkage, People-oriented, Driving Results, Building Relationships, People Skills, Sales, Merchandising, Retail Sales, Store Management, Store Operations, Fashion, Visual Merchandising
Education
National University 2014 — 2016
Bachelor of Business Administration (B.B.A.), Business
San Diego State University-California State University 2006 — 2013
Psychology
My Florida Insurance, Inc. December 2013 - Present
Ted Todd Insurance August 2012 - November 2013
AAA Auto Club South September 2009 - August 2012
State Farm Insurance September 2005 - September 2009
Skills
Retirement Planning, RV, Employee Benefits, Homeowners, Whole Life, Universal Life, Renters, Long Term Care Insurance, Motorcycle, Critical Illness, Equity Indexed Annuities, Coverages, P&C License, Strategic Financial..., Commercial Lines, Annuity Sales, Accident, Professional Liability, Auto Insurance, Sales
Education
Metropolitan State University of Denver
AAA Auto Club South 2012 - 2012
Planetfone June 2006 - December 2010
old navy November 2008 - January 2010
Mervyns September 2007 - October 2008
Skills
Microsoft Word, Microsoft Excel, Microsoft Office, Access, Organization, Phone Etiquette, Computer Proficiency, Friendly Personality, PowerPoint, Passion for Helping..., Teamwork
Education
University of Phoenix 2014 — 2018
Bachelors in Criminal Justice with a Concentration in Management, Criminal Justice/Law Enforcement Administration
Pasadena City College 2008 — 2010
No degree, English/Language Arts Teacher Education
Monrovia High School 2004 — 2008
General
Mary Kay Inc. 2012 - Present
Bright House Networks January 2006 - Present
AAA Auto Club South January 1998 - July 2006
Virginia Baptist Homes March 1993 - July 1994
Fre-Bon International June 1990 - April 1992
Skills
Telecommunications, Call Center, VoIP, Troubleshooting, Wireless, Computer Network..., IP, Telephony, Broadband, DWDM, Vendor Management, Avaya, Ethernet, Metro Ethernet, Workforce Management, Process Improvement, Customer Satisfaction, Managed Services, Project Management, SharePoint, Microsoft Excel, Microsoft Word, Outlook, Multi Tasking, Customer Service, Administrative..., Bookkeeping, Hospitality, Invoicing, Microsoft Office, Non-profits, Windows, COBOL, Dispatching, Networking, Computer Hardware, Team Building, Visio, Process Scheduler, Telephone Skills, Sales, Customer Retention, Account Management, Software Documentation, T1, Customer Experience, Team Leadership, Training, Management, Inventory Management
Education
Computer Learning Center 1989 — 1990
Office Software Systems
Northern Virginia Community College 1987 — 1989
Jones NCTI
VOIP and Broadband Services
Wells Fargo February 2013 - Present
AAA Auto Club South August 2009 - August 2012
Education
Mt. San Antonio College 1986 — 1987
Business Administration and Management, General
Charter Oak High School
AAA Auto Club South April 2014 - Present
Sears Holdings Corporation June 2010 - April 2014
Sears Holdings Corporation April 2007 - June 2010
Dot's Computer Services September 2003 - March 2007
Surface Finishing Technologies March 2001 - August 2003
Eidschun Engineering September 2000 - March 2001
Harig Products January 1995 - June 2000
Simpson Technologies 1988 - 1995
Skills
E-commerce, Project Management, Leadership, Business Analysis, Requirements Gathering, Analysis, Analytics, Process Improvement, Agile Methodologies, Business Requirements, Requirements Analysis, SDLC, Taxonomy, Web Content Management, User Acceptance Testing, Competitive Analysis, Customer Experience, Product Development, Visio, Technical Documentation, Vendor Management, Product Design, Vendor Relations, Bill of Materials, Operations, Issues Management, Websphere, Waterfall, Yellow Belt, Kanban, User Experience
Education
Morrison Institute of Technology 1985 — 1987
Mechanical Design
Morrison High School
Enterprise Rent-A-Car December 2014 - Present
Bed Bath & Beyond 2011 - 2013
AAA Auto Club South 2008 - 2009
Skills
Microsoft Office, Customer Service, Microsoft Excel, Microsoft Word, PowerPoint, Public Speaking, Leadership, Management
Education
University of Central Florida 2012 — 2014
Bachelor's Degree, Multi/Interdisciplinary Studies
Pensacola State College 2009 — 2010
Associate of Arts (A.A.), Business Administration
Platinum Property Management, Atlanta GA January 2015 - Present
AAA Auto Club South October 2012 - Present
Crown Realty & Management February 2013 - December 2014
Holland America Line March 2012 - July 2012
Holland America Line February 2011 - March 2012
Georgia Mountains YMCA March 2010 - October 2010
University of Kentucky May 2007 - October 2010
Whalen & Company June 1995 - June 2005
Skills
Efficiency Improvement, Organizational..., Customer Relations, Supervisory Skills, Quality Assurance, Issues Managment, Customer Service, Performance Improvement
Education
Northern Kentucky University 2000 — 2006
Master's degree, Public Administration
Northern Kentucky University 2000 — 2004
Bachelor's degree, Organizational Leadership
Northern Kentucky University 2000 — 2002
Associate of Science (A.S.), Aviation Administration
Publix Super Markets August 2015 - Present
WellCare Health Plans March 2014 - August 2015
WellCare Health Plans July 2013 - March 2014
The Auto Club Group November 2009 - July 2013
HSBC Mortgage Services November 2008 - November 2009
AAA Auto Club South July 2005 - November 2008
Lee Hecht Harrison 2001 - 2005
Wyse Advertising 1998 - 2001
ESA Direct Marketing Inc. 1998 - 1998
County Line Ltd / CPR Prompt, LLC 1997 - 1998
Skills
Project Management, Team Building, Positivity, Talent Developer, Direct Marketing, Integrated Marketing..., Marketing Strategy, Membership Growth, Brand Management, Retail Marketing, Customer Retention, Media Planning, Product Development, Customer Segmentation..., Database Marketing, Direct Mail, Creative Direction, Marketing, Integrated Marketing, Creative Strategy, B2B Marketing, Leadership, Management, Marketing Communications, Email Marketing, Marketing Management, Lead Generation, Advertising, Digital Marketing, Product Marketing, Budgets, Analytics, Online Marketing, Segmentation, Social Media Marketing, Market Planning, Market Research, SEM, Web Analytics, Online Advertising, Google Analytics
Education
Louisiana State University 1992 — 1994
Master's
The Ohio State University 1988 — 1992
Bachelors
Gilbane Building Company September 2002 - Present
JA Jones Construction May 2002 - September 2002
TSI Solutions February 2001 - April 2002
URS Corporation May 2000 - January 2001
RS&H March 1999 - May 2000
The Norwood Company August 1997 - February 1999
Peter R. Brown Construction, Inc. February 1996 - August 1997
Federal Construction/Trafalgar House January 1995 - February 1996
AAA Auto Club South July 1992 - January 1995
Skills
LEED, Construction, Construction Management, Proposal Writing, Contract Management, Contract Negotiation, Process Scheduler, Project Planning, Submittals, RFI, Design-Build, Project Coordination, Business Development, Marketing Communications, Marketing, Public Relations, Market Research, Project Management, Value Engineering, Management, Change Orders, Project Bidding
Education
University of South Florida-St. Petersburg Campus 1997 — 1999
Associate of Arts (AA), Business Administration and Management, General
St. Petersburg College 1994 — 1998
Associate of Arts (A.A.), Journalism
AAA Auto Club South September 2005 - Present
Skills
Property & Casualty..., Umbrella Insurance, Insurance, Homeowners, Commercial Lines
Education
Palm Beach Community College 2009 — 2011
Associate's degree, Legal Assistant/Paralegal
Axiom Product Administration May 2015 - Present
MJR CONSULTING January 2013 - Present
Global Warranty and Service Contract Association June 2013 - Present
Vehicle Administrative Services / Saferide Motor club November 2010 - December 2012
Vehicle Administrative Services January 2007 - January 2010
Vehicle Administrative Services November 2005 - December 2006
Protective Life January 2004 - November 2005
Protective Life October 2000 - December 2003
Retail Automotive - Dealerships in Midwest August 1998 - September 2000
AAA - Auto Club South November 1997 - April 1998
Skills
Vehicles, Underwriting, Insurance, Sales Management, Product Development, Pricing, Product Management, Product Design, Compliance, Public Speaking, Training, Product Marketing, Price Forecasting, Marketing, Business Analytics, Automotive Aftermarket, Market Research, Process Improvement, Forecasting, Customer Retention, Team Building, Selling, Automotive, Negotiation, Competitive Analysis, Strategy, Sales, Retail, Strategic Planning, Management, Sales Process, Analysis, Business Development, Program Management, Account Management, Product Launch, Finance, Market Analysis, Profit, Risk Management, Business Planning, Income Statement, Direct Marketing, Executive Management, Property & Casualty..., Cross-functional Team..., Sales Operations, Leadership, P&L Management, Reinsurance
Education
Maryville University of Saint Louis 2002 — 2004
MBA, Finance and Managment
Maryville University of Saint Louis 2000 — 2002
Bachelor of Science (BS), Business/Managerial Economics
St. Petersburg College 1992 — 1994
Associate of Arts (A.A.), Business/Commerce, General
tarpon high
Mediacom Communications February 2010 - Present
AAA Auto Club South February 2000 - January 2009
Charbroil 1995 - 2001
Skills
Call Center, ACD, Telecommunications, T1, Telephony, Computer Network..., IVR, Workforce Management, VoIP, DSL, Broadband, Cabling, Customer Satisfaction, Call Centers, Employee Training, Product Management, Customer Experience, Team Leadership, Training, Team Building, Coaching, Recruiting, Technical Support, Troubleshooting, Interviews, Behavioral Interviewing, Taleo, Leadership, Management, Customer Retention, Cross-functional Team..., Process Improvement, Strategic Planning, Customer Service
Education
Middle Georgia State College 1986 — 1988
Bachelor's degree, Business Administration, Management and Operations, 3.28
Shaw High School 1983 — 1986
General Studies, General Studies
AAA Auto Club South 2012 - Present
Patrol Masters 2013 - 2014
Education
Santiago Canyon College 2009 — 2011
Associate of Arts and Sciences (AAS), Computer Science
The Auto Club Group July 2013 - Present
AAA Insurance August 2004 - Present
AAA/ AUTO CLUB SOUTH August 2004 - August 2007
Geico November 2001 - February 2004
NJM Insurance Group July 2000 - September 2001
Skills
Recruitments, Sales Management, Home, Retirement Planning, Insurance, Training, Umbrella Insurance, Policy, Underwriting, Property & Casualty..., Health Insurance, Motorcycle, General Insurance, Marketing, Small Business, Employment Practices..., Casualty, RV, Claim, Sales, Team Building, Customer Service, Leadership, Renters, Customer Retention, Strategic Planning, Whole Life, Call Centers, Long Term Care Insurance, Human Resources, Professional Liability, Employee Benefits, Retirement, Life Insurance, Commercial Insurance, Time Management, Customer Satisfaction, Claims Management, Fixed Annuities, Recruiting, Commercial Lines, Long-term Care, Legal Liability, Disability Insurance, Selling, Term Life Insurance, Training and Developing, Travel Management
Education
University of Phoenix 2006 — 2008
BS, MANAGEMENT/ MARKETING
Rutgers University
Marketing
Masonicare June 2012 - Present
The Pampered Chef June 2012 - Present
Bed Bath & Beyond February 2012 - Present
AAA Auto Club South March 2001 - March 2009
Toyota Oakdale Theater March 1991 - October 2001
Delaware Valley Wholesale Florist February 2000 - March 2001
Skills
Microsoft Word, PowerPoint, Microsoft Excel, Customer Service, Bookkeeping, Business, Packaging, Pricing, Camera, Organization, Merchandising, Customer Satisfaction, Filing, Distribution Center..., Customer Experience, Microsoft Office, Call Center
Education
Naugatuck Valley Community College
Associates Degree Education, Business
Bright House Networks January 2006 - Present
AAA Auto Club South October 1997 - May 2005
Virgina Baptist Homes 1992 - 1994
Skills
Multitasker, Dispatching, Troubleshooting, Troubleshooting Hardware, Computer Hardware..., Telecommunications, Telephone Skills, Customer Relations, Call Routing, Cable Modems, Voice Communications, Typing, Filing, Blueprint Reading
Education
Computer Learning Center 1990 — 1991
Computer Software Applications
Northern Virginia Community College
Hubler Automotive Group November 2012 - June 2013
Volkswagen of America, Inc March 2005 - November 2012
Play It Again Sports and Fitness March 2004 - March 2005
AAA Auto Club South January 2003 - March 2004
Orlando Health January 2001 - January 2003
AMF 1999 - 2001
Publix Super Markets 1996 - 1998
Skills
Automotive Service..., Crisis Intervention, Customer Service..., Focus One Management, Microsoft Certified..., Risk Analysis, First Aid, Adult CPR, ADP Payroll, Reynolds & Reynolds, Dealer Track
Education
University of Central Florida 2002 — 2004
Biology, General, 3.8
Seminole Community College 2000 — 2002
Computer Science, 3.6
Orlando Tech 2001 — 2001
Nursing Assistant, Practical Nursing, Vocational Nursing and Nursing Assistants, 4.0
See More & Do Little August 2014 - Present
Humana February 2010 - August 2014
AAA Auto Club South January 2009 - February 2010
MetLife Auto & Home December 1999 - March 2008
Allstate March 1995 - December 1999
Skills
Marketing Strategy, Marketing, Team Building, Sales, Small Business, Management, Leadership, Budgets, Recruiting, Health Insurance, Business Planning, Customer Retention, Insurance, Training
Education
Seattle University
Bachelor of Science
Calico Corners - Calico Home April 2012 - Present
AAA Auto Club South June 2011 - September 2012
Kitay's Furniture and Design June 2002 - June 2009
Skills
Interior Design,...
Education
Santa Monica College 1962 — 1964
Associate, Design
Ink Stained Creative October 2013 - Present
Jurnaa Media September 2008 - October 2013
Rodney Lough Jr - Wilderness Collections March 2012 - June 2013
responDESIGN 2009 - 2010
AAA Auto Club South December 2006 - September 2007
Cherry and Company August 2005 - September 2006
Cushman & Wakefield of Florida, Inc June 2004 - July 2005
Bryan Potter Design May 2001 - February 2004
Skills
Photoshop, InDesign, Dreamweaver, After Effects, QuarkXPress, Adobe Acrobat, Flash, HTML, Web Design, CSS, Garageband, Packaging, Illustrator, Logo Design, Advertising, Brochures, Layout, Art Direction, Illustration, Creative Direction, Marketing, Corporate Identity, Branding & Identity, Graphics, Typography, Posters
Education
Mt. Hood Community College 1999 — 2001
AAS Degree, Graphic Design
Southern Oregon University 1993 — 1994
N/A, International Business
AAA Auto Club South September 2005 - Present
Skills
Umbrella Insurance, Insurance, Casualty, RV, Sales, Motorcycle, Property & Casualty..., Customer Service, Term Life Insurance
Education
Middle Tennessee State University 1975 — 1979
AAA Auto Club South May 2010 - Present
Matrix Direct 2007 - 2010
Education
National University 1996 — 2006
Southport High School 1987 — 1991
AAA Auto Club South Claims AdjusterUSAAJanuary 2005 - May 2007
FCD January 2003 - December 2005
Skills
Call Centers, Customer Service, Insurance, Liability, Management, Microsoft Excel, Outlook, Project Management, Property, Underwriting
Education
University of South Florida 2009 — 2012
BSAS, IT
St. Petersburg College 2001 — 2003
A.S., Sign Language Interpreting
Florida Blue December 2013 - Present
Palm Springs Family Care April 2012 - December 2013
Azhar Ali, M.D. June 2007 - April 2012
AAA Auto Club South May 2005 - July 2007
CVS Pharmacy April 2003 - May 2005
Skills
Medical Terminology, Quality Assurance, Risk Management, Accounting, HIPAA, Medical Records, Healthcare, Patient Education, Hospitals, EMR, Medicare, Physicians, ICD-9, Medical Billing, Physician Relations, Managed Care, Healthcare Information..., Management, Customer Service, Healthcare Consulting, Sales
Education
Nova Southeastern University 2014 — 2016
Master of Science (M.S.), Health Law
University of Central Florida 2007 — 2009
Bachelor of Science, Health Services Administration
Seminole Community College 2004 — 2006
Associate of Arts (A.A.)
AAA Auto Club South January 2010 - Present
Education
Shiraz University 1993 — 1996
Bachelor's degree, Accounting and Finance
HSN July 2011 - April 2014
HSN March 2010 - July 2011
AAA Auto Club South October 2009 - March 2010
HSN February 2007 - November 2009
HSN June 2008 - December 2008
AARP Florida February 2006 - March 2007
H. Lee Moffitt Cancer Center 2005 - 2005
USF College of Visual & Performing Arts 2005 - 2005
Skills
Content Strategy, Copywriting, Online Marketing, SEO, E-commerce, Advertising, Social Media, Public Relations, Editing, User Experience, Social Media Marketing, Digital Marketing, Newsletters, Internal Communications, Blogging, Web Content, Email Marketing, Online Advertising, Marketing, Content Management, Digital Strategy, Training, Strategy, Press Releases, Facebook
Education
Saint Leo University 2008 — 2010
M.B.A., Management
University of South Florida 2000 — 2006
B.A., Public Relations, Magna Cum Laude
Deltek March 2008 - Present
Deltek October 2006 - March 2008
Deltek April 2004 - October 2006
Deltek February 2001 - April 2004
AAA Auto Club South January 2000 - February 2001
Skills
Microsoft SQL Server, Deltek, Professional Services, Enterprise Software, SaaS, Software Implementation, ERP, SharePoint, Salesforce.com, Business Intelligence, Integration, Requirements Analysis, Business Process, Program Management, CRM, Pre-sales, Databases, Management, Cloud Computing
Education
Tampa Technical Institute (Remington) 1999 — 2001
AS, Network Engineering
St. Petersburg College 1995 — 1998
AA, EMT
US Health Advisors May 2013 - Present
Senior Times Advertising July 2011 - July 2013
AAA Auto Club South April 2010 - June 2011
NEXTEL 2005 - 2009
Skills
Cold Calling, New Business Development, Salesforce.com, Customer Service, Negotiation, Customer Satisfaction, Forecasting, Social Networking, Excel, Email Marketing, Microsoft Office, Account Management, Microsoft Excel, Insurance, Selling, Sales Management, Team Building, Advertising, Sales, Training, Leadership, B2B, Customer Retention, Marketing, Strategic Planning, Small Business, Business Development, Management, Direct Sales, Sales Operations
Education
Montana State University-Billings 1991 — 1994
Accounting
Sears Home Improvement Products May 2010 - Present
Triangle Reprographics October 2006 - September 2009
Fast Sign August 2005 - April 2006
Sign-O-Saurus July 2004 - August 2005
thrifty nickel 2003 - 2004
thrifty nickel 2003 - 2004
AAA auto club south 2001 - 2003
Education
Seminole State College of Florida 2000 — 2003
A.S., Graphic Design
AAA Auto Club Group January 2005 - Present
AAA Auto Club South January 2004 - December 2004
AAA Auto Club South February 2000 - December 2003
Self Employed January 1986 - 1995
Skills
Microsoft Office, Microsoft Excel, Legal Research, Research, Public Speaking, Team Building, Analysis, Customer Satisfaction, Customer Service, Statistical Data..., Coaching, Account Management, Leadership, New Business Development, Sales Management, Strategic Planning, Process Improvement, Training
Education
Stetson University College of Law 1980 — 1982
Doctor of Law (J.D.)
Rollins College 1967 — 1971
Bachelor of Arts (B.A.), History
travlin' girl February 2007 - Present
Girl Scouts of West Central Florida October 2007 - September 2012
Brock Communications January 2005 - June 2007
AAA Auto Club South January 2004 - January 2005
AAA Auto Club South July 2001 - December 2003
Global Forest Watch September 1999 - June 2001
Charles River Associates October 1995 - September 1997
Dorling Kindersley Family Learning 1994 - 1997
Skills
Media Relations, Editing, Writing, Public Relations, Press Releases, Web Content, Newsletters, Copy Editing, Copywriting, Blogging, Corporate Communications, Social Media, Internal Communications, Crisis Communications, Facebook, Publicity, Event Marketing, Marketing Communications, Strategic Communications, Creative Writing, Magazines, Social Media Marketing, Content Development, Ap Style, Editorial, Non-profits, Marketing, Travel Writing, Publications, Social Networking, AP Style, Interviews, Leadership, Event Management, Web Content Management, Content Management, Publishing, Feature Articles, News Writing, Content Strategy, Proofreading, Nonprofits, Journalism, Newspapers, Community Outreach, Storytelling, Strategy, Community Development, Speech Writing, Freelance Writing
Education
Missouri State University 1989 — 1993
Bachelor of Science, Organizational Communications
APR
Duke University November 2013 - Present
Hedrick Gardner Kincheloe & Garofalo June 2012 - July 2013
Charles and Colvard January 2012 - May 2012
AAA Carolinas October 2011 - January 2012
The Travel Agent Inc March 2004 - January 2010
AAA Hartford June 2000 - June 2003
Luxury Travel Coordinator January 1999 - January 2000
AAA Auto Club South 1994 - 1999
Skills
Experience with..., Customer Service, Event Planning, Social Media, Microsoft Office, Travel Management, Sales, Team Building, Training, Marketing Strategy, Recruiting, Retail, Outlook, Strategic Planning, Marketing, Sales Management, PowerPoint, Management, Social Networking, Microsoft Excel, CRM
Education
North Carolina State University 2009 — 2011
Bachelor of Arts, Sociology
American Airlines Travel Academy 1994 — 1994
Certificate of completion, Travel
AAA Auto Club South Account ExecutiveCountrywideJanuary 2007 - May 2008
Skills
Property, Sales
Education
San Diego State University-California State University 1986 — 1989
B.S. Finance
brand+marketing 2009 - Present
Walker Brands February 2007 - May 2008
AAA Auto Club South March 1997 - February 2007
AAA Auto Club South October 1995 - March 1997
Skills
Strategic Planning, Brand Strategy, Product Development &..., Integrated..., Marketing Management, CRM, Retention &..., Database Marketing &..., Partnership Proposals,..., Strategic Business..., Budgeting & Fiscal..., Public Relations, Event Planning, Market Research, Integrated Marketing, Segmentation, Brand Architecture, Direct Mail, Creative Direction, Email Marketing, Marketing, CRM, Market Planning, Marketing Communications, Marketing Strategy, Sales, Strategy
Education
The Travel Institute (formerly ICTA) 2001 — 2001
CTC (Certified Travel Consultant), Executive Study Program
Montclair State University
B.A., History & Education
University of Portsmouth
England/Semester Abroad, History
AAA Auto Club South April 2012 - Present
Jane Beverly Insurance July 2011 - March 2012
State Farm Insurance February 2009 - June 2011
State Farm Insurance August 2007 - February 2009
State Farm Insurance October 2005 - August 2007
Middle Tennessee State University January 2005 - May 2005
Education
Middle Tennessee State University 2002 — 2005
Bachelors of Science, Mass Communications
The Auto Club Group July 2013 - Present
AAA Auto Club South June 1993 - July 2013
A Fantasy in Flowers May 1986 - January 1988
Effingham Police Department July 1980 - September 1982
Skills
Leadership, Marketing, Training, Team Building, Tourism, Cruises, Vacation, Selling, Project Planning, Travel Management, Leisure Travel, Customer Service, Sales, Account Management, Insurance, Travel Planning, Business Travel, Sales Management, Customer Satisfaction, New Business Development
Education
Lakeland Jr. College 1974 — 1982
Associates in Science, Computers
Southern Illinois University, Carbondale 1976 — 1977
Business
SANTI & ASSOCIATES, P.C. January 2011 - April 2015
DISCOVER STAFFING June 2008 - May 2011
AAA AUTO CLUB SOUTH March 2004 - May 2007
Various January 1999 - December 2005
Skills
Executive Level..., Executive..., Office Administration, Client Services, Customer Service, Sales Commission, Cold Calling, Client Liaison, Client Counseling, Market Research, Marketing Support, Web Marketing, Internet Services, Food & Beverage, Travel Planning, Travel Management, Meeting Planning, Presentations
Education
Penn State University 1985 — 1986
100 College credits accumulated, Psychology, 3.0
Mercyhurst College 1983 — 1985
Hotel, Motel, and Restaurant Management/Psychology, 3.4
Premier Healthcare Services Homehealth Division September 2007 - July 2013
SynerMed August 2012 - May 2013
AppleOne March 2012 - August 2012
Scan Health Plan September 2011 - November 2011
Professional Staffing Resources November 2010 - December 2010
QC Holdings November 2008 - January 2010
AAA Auto Club South July 2006 - December 2006
RemX Financial Staffing September 2006 - November 2006
First Call Staffing Services January 2005 - June 2006
Skills
Customer Service, Accounts Receivable, Data Entry, Receptionist Duties, Dispatching, Typing, Filing, Cashiering, Teller Operations, Problem Solving, Call Center, Communication Skills, Judgment, Fax, Invoicing, Outlook, Microsoft Excel, Telephone Skills, Collections, Microsoft Word, Time Management, Teamwork, Insurance, QuickBooks, Appointment Scheduling, Copying, Call Centers, Healthcare
Education
Los Angeles City College 2015 — 2019
Associate of Arts and Sciences (A.A.S.), Business Administration and Management, General
Los Angeles City College 2014 — 2019
Associate’s Degree, Business Administration and Management, General, 3.2
Victoria's Secret August 2007 - Present
AAA Auto Club South November 2006 - March 2011
Skills
Microsoft Office, Management, Microsoft Excel, Microsoft Word, Research, PowerPoint, Sales, Leadership, Training, Photoshop, Visual Merchandising
Education
Rhode Island College 2008 — 2012
Bachelor's degree, Operations Management and Supervision
Teleperformance June 2015 - Present
United Healthcare Medicare Solutions August 2013 - August 2015
Injury Management Organization, Inc. April 2012 - August 2013
AAA Auto Club South April 2011 - February 2012
AEGIS Insurance Services October 2010 - December 2010
Kaiser Permanente IT May 2008 - December 2009
Skills
Insurance, General Insurance, Medicare, Health Insurance, Claim, Brokers, Long-term Care, Liability, Employee Benefits, Legal Liability, Claims Management, Fixed Annuities, Professional Liability, Workers Compensation
Education
Mountain View College 1991 — 1992
South Grand Prairie High School 1984 — 1988
McEwen & Associates May 2014 - Present
Best Buy June 2013 - May 2014
AAA Auto Club South March 2012 - March 2013
24 Hour Fitness August 2008 - October 2012
Skills
Computer Repair, Electronics Repair, Operations Management, Team Management, Supervisory Skills, Microsoft Office, Android, Personal Training, Customer Service, Software Installation
Education
University of North Texas 2013 — 2015
Bachelor's degree, Computer Engineering
North Lake College 2009 — 2011
Associate's degree, Applied Science
St. John's Business Solutions September 2014 - Present
Automotive Service Network February 2011 - Present
AAA Auto Club South January 2010 - January 2011
Emeritus August 2008 - September 2009
Skills
Microsoft Office, Typing, Team Management, Team Leadership, Phone Etiquette, Multi Tasking, Cpr Certified, Quality Patient Care, Customer Satisfaction, Team Building, Customer Service, Management, Healthcare, Call Centers, Training, Time Management, CPR Certified, PowerPoint, Leadership, Microsoft Excel, Microsoft Word, Social Networking, Public Speaking
Education
University of Central Florida 2012 — 2016
Bachelor's Degree, Biomedical/Medical Engineering
Seminole Community College 2008 — 2012
Associate of Arts (AA), General Studies
Mary Kay Inc. August 2015 - Present
Usborne Books August 2015 - Present
New York & Company September 2012 - June 2014
AAA Auto Club South January 2011 - August 2012
Cache 2008 - 2011
Education
St. Petersburg College 2007 — 2009
Peoples Trust Insurance September 2013 - January 2015
Infinity Sales Group, LLC 2015 - 2015
AAA Auto Club South June 2008 - July 2013
5/3 bank June 2006 - June 2007
Homeowners Loan Corp September 2004 - January 2006
AAA Auto Club South January 2001 - June 2004
Helzberg Diamonds June 1994 - December 2000
Skills
Sales, Licensed Life & Health..., Sales Management, Insurance, Training, Marketing Strategy, B2B, Customer Retention, Team Building, Customer Satisfaction, Account Management, Life Insurance, Management, Customer Service, Leadership, Marketing, Strategic Planning
Education
McNeese State University
Allstate Financial Services, LLC June 2015 - Present
Isla Bonita Properties, LLC April 2011 - Present
AAA Auto Club South September 2013 - May 2015
CUNA Brokerage Services, Inc. March 2003 - June 2013
CUNA Mutual Group March 2003 - June 2013
Working Solutions/Prudential Financial July 2000 - December 2002
Hesser Agency - Knights of Columbus Insurance July 1990 - June 2000
National Liberty Insurance July 1988 - June 1990
General Electric Space Division October 1979 - June 1990
J R Hollingsworth August 1976 - September 1979
Skills
Analysis, Risk Management, Customer Relations, Coaching, Process Improvement, Insurance, Operations Management, Problem Solving, Financial Analysis, Budgeting, Compliance, Research, Portfolio Management, Negotiation, Public Speaking, Sales Management, Risk, Financial Planning, Customer Service, Investments, Strategic Financial..., Budgets, Strategy, Finance, Strategic Planning, Management, Retirement Planning, Long-term Care, Financial Advisory, Asset Management, Recruiting, Health Insurance, Team Building, Training, Financial Services, Life Insurance, Wealth Management, Series 7, Securities, Sales, Mutual Funds, Fixed Annuities, Marketing, Leadership, Retirement, Business Planning, Project Management, Disability Insurance, Small Business, Term Life Insurance
Education
Sea School of St Petersburg, Florida
USCG Operator of Uninspected Vessels (OUPV) Captain's License
American College
AMTCF, Agency Management Training Council
Corporation for Long Term Care Certification
CLTC, Long Term Care Insurance
Life Underwriter Training Council
LUTCF, Insurance Marketing
Penn State University
Manufacturing Studies
Gold's Gym December 2014 - Present
Workout Anytime Franchising Systems, LLC August 2014 - December 2014
Workout Anytime Hixson May 2014 - August 2014
The Rush Fitness Complex May 2013 - May 2014
volkswagen group of america May 2012 - May 2013
AAA Auto Club South May 2011 - May 2012
D1 Sports Training January 2011 - April 2011
The Rush Fitness July 2006 - December 2010
Skills
Sales Management, Management, Sales, Sales Presentations, Leadership, Cold Calling, Team Building, Account Management, Discipline, Determination, Public Speaking, Customer Service, Training, Social Networking, Physical Education, Marketing, Negotiation, Fitness
Education
Maryville College 2007 — 2007
Central Payment August 2014 - June 2015
AAA Oregon/Idaho July 2013 - December 2013
I March 2013 - December 2013
AAA Auto Club South November 2012 - July 2013
American Express / West corporation April 2010 - 2012
Layson Allstate agency August 2006 - March 2008
Skills
Insurance, Property & Casualty..., Commercial Insurance, Health Insurance, General Insurance, Liability, Underwriting, Life Insurance, Casualty, Umbrella Insurance, Customer Service, Sales, Term Life Insurance, Legal Liability, Account Management, Employee Benefits, Sales Management, Disability Insurance, Workers Compensation, Professional Liability, Call Centers, Claim, Fixed Annuities, Homeowners, Whole Life, Customer Retention, Renters, Risk Management, Small Business, Inland Marine, Licensed Property, Relationship Management, Licensed Life, Marketing
Education
Redlands Community College 1976 — 1977
no degree, Counseling Psychology
Bloomin Brands 2014 - Present
Tech Data December 2012 - January 2014
Tech Data November 2011 - December 2012
AAA Auto Club South October 2010 - November 2011
Bonefish Grill 2007 - 2010
Skills
Finance, Account Reconciliation, Internal Controls, Accounting, Financial Analysis, Analysis, Financial Statements, Variance Analysis, Process Improvement, Bank Reconciliation, Consolidation, Management
Education
North Carolina Wesleyan College 2005 — 2007
Bachelor of Science (BS), Accounting
New York Life Insurance Company June 2015 - Present
QuinStreet October 2013 - January 2015
AAA Auto Club South June 2013 - October 2013
Bank of America May 2009 - June 2013
Damato Insurance Group March 2007 - May 2009
Aflac January 2005 - March 2007
Skills
General Insurance, Sales, Personal Lines, Insurance, Customer Service, Life Insurance, Account Management, Underwriting, Commercial Insurance, Leadership, Property & Casualty..., Sales Management, Health Insurance, Marketing, Small Business, Term Life Insurance, Call Centers, Disability Insurance, B2B, Employee Benefits, Claim, Umbrella Insurance, Casualty Insurance
Education
University of Central Florida 2001 — 2004
Bachelor's Degree, Liberal Studies/Marketing Minor
Pensacola State College 1999 — 2001
Associate’s Degree, Liberal Arts and Sciences/Liberal Studies
The Brownsville Revival School of Ministry 1997 — 1999
Associate’s Degree, Bible/Biblical Studies
The master's academy 1989 — 1996
AAA Auto Club South August 2015 - Present
USAA November 2008 - August 2015
USAA July 2006 - November 2008
Health Essentials 2004 - 2005
City of Doral August 2003 - May 2004
Skills
Insurance, Claims Handling, Property & Casualty..., Claim, Casualty, Adjustments, General Insurance, Liability, Claims Resolution, Call Center, Claim Investigation, Property Damage, Property Claims, Legal Liability, Customer Service, Commercial Lines, Homeowners, Data Entry, Claims Investigations, Liability Analysis, Professional Liability, Reinsurance, Commercial Insurance, Workers Compensation, CPCU, Litigation Management, Call Centers, Negotiation, Umbrella Insurance, Fraud, Licensed Property &..., Mutual Funds, Accident, Inland Marine, Casualty Insurance
Education
Miami Coral Park Senior High 1991 — 1993
High School
Saint Leo University
Bachelor's degree, Psychology
Miami Dade College
Associate's degree, Business Administration and Management, General
The Florida Insurance Specialist June 2015 - July 2015
BPA Quality October 2013 - June 2015
Liberty Mutual Insurance May 1998 - January 2012
AAA Auto Club South April 1990 - May 1998
Skills
Property & Casualty..., Customer Service, Sales, Licensed Property &..., Call Centers, Umbrella Insurance, Casualty Insurance, Life Insurance, Commercial Lines, Term Life Insurance, Customer Satisfaction, Customer Retention, Casualty, Commercial Insurance, Claim
Education
Seminole Community College 1987 — 1989
Associate of Arts (AA), General Studies
Lake Brantley High School 1982 — 1986
Florida 220 P & C Insurance License
Eastside High School July 2008 - Present
AAA Auto Club South September 1997 - October 2007
Skills
Teaching, Lesson Planning, Classroom, Curriculum Development, Curriculum Design, Public Speaking, Staff Development, Tutoring, Educational Leadership, Differentiated..., Classroom Management, Educational Technology, Literacy
Education
Mercer University 2012 — 2015
Bachelor of Arts (B.A.), Liberal Arts and Sciences/Liberal Studies
Georgia Piedmont Technical college 2009 — 2011
Associate of Arts and Sciences (A.A.S.), Early Childhood Education and Teaching
AAA Auto Club South June 2014 - Present
USAA August 2012 - Present
Cox Communication May 2003 - May 2012
Cox Communication October 2006 - December 2007
Cox Communication August 2003 - October 2006
Dobson Communication November 2001 - August 2003
Convergys September 1999 - October 2001
Skills
Performance Management, Training, Recruiting, Management, Customer Satisfaction, Call Center, Coaching, Customer Service, Analysis, Sales, Software Documentation, Customer Retention, Policy, Deferred Compensation, Social Media, Microsoft Office, Strategic Planning, Project Management, Budgets, Microsoft Excel, Call Centers
Education
University of Phoenix 2005 — 2006
Master of Business Administration, Business Administration and Management, General
University of Phoenix 2003 — 2005
Business of Science, Management
Rose State College 2000 — 2003
Associate of Arts Degree, Liberal Arts and Sciences/Liberal Studies
Global Detroit July 2015 - Present
Macomb County Prosecutor's Office June 2015 - Present
Michigan Health Information Network Shared Services November 2013 - January 2015
Kappa Alpha Pi Pre-Law Professional Fraternity January 2014 - May 2014
AAA Auto Club South May 2013 - August 2013
Sterling Heights Performing Arts Center April 2010 - August 2013
James Madison Student Senate September 2011 - May 2013
Fall Welcome Team Committee August 2012 - August 2012
Michigan Thespian’s Society Student State Board August 2008 - May 2011
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Microsoft Powerpoint, Customer Service, English, Research, Public Speaking, Budgets, Strategic Planning, Negotiation, Editing, Fundraising, Policy Analysis, Personality, Critical Thinking, Researching, International Relations, Event Planning, Community Outreach, Public Policy, Social Networking, Marketing, Marketing Strategy, Marketing Communications, Team Leadership, People-oriented, Highly self-motivated, Grassroots organizing, Windows & Mac operating..., Tableau chart-making..., Operating Salesforce, working in high...
Education
Michigan State University 2011 — 2015
Bachelor's degree, Public Affairs: Social Relations and Policy, 3.7/4.0 GPA- graduated with honors
World Airways January 2004 - March 2014
AAA Auto Club South January 2012 - January 2013
USA3000 Airlines January 2002 - January 2004
Focus Appraisal Services Inc September 1998 - March 2001
Skills
Travel Management, Travel, Travel Counselor •..., Customer Service, Travel Planning, Sales, Leisure Travel, Business Travel, Tourism, Customer Satisfaction, Cruises, Call Centers, Aviation, Appraisals, Networking, Social Networking, Social Media, Airport Management, Airlines, Aircraft Systems, Sabre, GDS systems, International Traveler, Railway Systems
Education
Mercer County Community College
Aviation/Airway Management and Operations
KesslerAlair.com January 2007 - January 2014
Sawyer Cook Insurance -Arrowhead Credit Union March 2005 - April 2007
State Farm Insurance Agency February 2002 - February 2005
AAA Auto Club South January 1987 - February 2002
Education
Mt. San Antonio College
Mitchell Agency Inc July 2015 - Present
Ronald F. Holehouse Agency, Inc. April 2014 - June 2015
State Farm February 2014 - April 2014
West Coast Insurance Group August 2012 - January 2014
Alley, Rehbaum & Capes December 2009 - August 2012
Allstate Flanigin & Assoc April 2009 - September 2009
AAA-Auto Club South January 2008 - December 2008
Chili's January 2006 - February 2007
Skills
Customer Satisfaction, Customer Service, Insurance, Microsoft Excel, Computer Proficiency, Microsoft Office, Teamwork, Outlook, Microsoft Word, PowerPoint, Sales, Property & Casualty..., Selling, Social Media, Data Entry, Telephone Skills, Administrative..., Social Networking, Facebook, Personal Assistant to VP, Property, Computer Science, Creative Writing
Education
Remington College 2006 — 2008
AS, Computer and Information Sciences, General
St. Petersburg College 2004 — 2006
Prosys Technologies/Xmart-Ups February 2009 - Present
AAA Auto Club South September 2007 - January 2009
Skills
Sales, Call Centers, Team Building, Account Management, Customer Service, New Business Development, Business Development, Business Strategy, Customer Retention, Customer Satisfaction, English, Leadership, Management, Microsoft Word, Negotiation, Process Improvement, Social Media, Spanish, Team Leadership, Teamwork
Education
Miami Dade College
Sarasota School of Massage Therapy April 2013 - Present
Jessica C. Owens, LMT April 2011 - Present
Jason Flatch, State Farm January 2011 - Present
AAA Auto Club South November 2009 - June 2010
Oppenheimer & Co. March 2009 - October 2009
Stanford Group Company December 2007 - January 2009
Purmort & Martin Insurance Agency, LLC November 2005 - December 2007
NBOA Marine Insurance April 2004 - November 2005
Super Value Nutrition March 2003 - December 2003
Skills
Cold Calling, Sales, Microsoft Office, Insurance, Customer Service, Public Speaking, Employee Benefits, Team Building, Therapeutic Massage, Small Business, Leadership, Social Media, Swedish, Healthcare
Education
Salem College 2000 — 2001
General
Cardinal Mooney High School 1994 — 2000
University of Central Florida
Bloomin' Brands, Inc. December 2013 - Present
American Express November 2012 - December 2013
Serve Virtual Enterprises, an American Express Company (formerly Revolution Money) December 2011 - November 2012
AAA Auto Club South February 2011 - August 2011
Serve Virtual Enterprises, an American Express Company (formerly Revolution Money) March 2007 - February 2011
Skills
Direct Marketing, Cross-functional Team..., Product Management, Marketing, Marketing Strategy, Financial Services, Digital Marketing, E-commerce, Email Marketing, Retail, Management, Analytics, Start-ups, Project Management, Strategic Planning, Program Management, Leadership
Education
Marist College 2002 — 2006
BA, International Communications
AAA Auto Club South January 1990 - March 2010
AAA Auto Club South January 1990 - March 2010
AAA Auto Club South January 1990 - March 2010
Auto Club January 1990 - March 2010
Skills
Excellent communication..., Outstanding people..., Professionalism...
Education
Rio Hondo College 1985 — 1987
AA, General Education
State of California Fire
AAA Auto Club South November 2007 - Present
Briarwood Construction September 2002 - October 2007
South Port Sq Retirement center January 1991 - July 2002
Skills
Customer Relations, Insurance, Excel, Microsoft Office, Word, Public Speaking, Accounting, Customer Service, Strategic Planning, Customer Satisfaction, Problem Solving, Underwriting, Training, Sales, Leadership, Process Improvement, Microsoft Excel, Marketing, Budgets, Microsoft Word, Team Building
Education
Sarasota County Technical Institute 2002 — 2004
Food Service Certificate /Nationally Certified, Nutrition
School of Business machines 1982 — 1983
Business management, Business Administration and Management, General
Dickinson high School 1980 — 1982
High School Diploma, Business Adminstration
Health Integrated, Inc. December 2012 - Present
United Insurance Holding Corp 2011 - 2012
AAA Auto Club South 2007 - 2011
Zurich North America 2006 - 2007
Poe Financial Group 2004 - 2005
Gatx Technology 2001 - 2004
Skills
Software Documentation, Vendor Management, Software Development, Management, Quality Assurance, Databases, Oracle, SDLC, Process Improvement, XML, Testing, Business Development, Customer Service, C#, Change Management, HTML, Application..., Property & Casualty..., Application Lifecycle..., Project Management, Website Development, E-commerce, E-commerce SEO, SEO
Education
Northern Kentucky University
B.S, Business
The Auto Club Group January 2012 - Present
AAA Auto Club South October 2007 - January 2012
Skills
Business Planning, Product Management, Strategy, Strategic Planning, New Business Development, Business Development, Product Development, Marketing Strategy, Cross-functional Team..., Product Marketing, Business Analysis, Direct Marketing, Project Planning, Analytics, Property & Casualty..., Competitive Analysis, Financial Modeling
Education
Rollins College - Crummer Graduate School of Business 1990 — 1992
MBA
Ohio University 1980 — 1985
Bachelor of Science (B.S.), Communications
Bravo Creative Group October 2014 - Present
Jen Bravo Photography May 2005 - Present
WRA October 2014 - June 2015
Raymond James Financial Inc. 2002 - 2006
AAA Auto Club South 2000 - 2002
Skills
Photography, Adobe Creative Suite, Graphic Design, Digital Photography, Portraits, Advertising, Social Media, Blogging, SEO, Marketing, Art Direction, Creative Direction, Graphics, InDesign, Adobe Acrobat, Account Management, Web Development, Responsive Web Design
Education
Ringling School of Art and Design 1997 — 2001
Photography, Graphic and Interactive Communications
US Financial April 2007 - April 2009
World Financial Group (WFG) February 2002 - April 2007
AAA Auto Club South May 1993 - September 1995
GEICO February 1992 - April 1993
American Savings Bank September 1986 - February 1992
Education
San Diego City College 2010 — 2011
Computer Information Systems
San Diego State University-California State University 1982 — 1986
Business Marketing
Automobile Club of Southern California October 2013 - Present
Automobile Club of Southern California November 2011 - Present
AAA Auto Club South June 2008 - October 2011
AAA Auto Club South September 2005 - June 2008
AAA tidewater 2001 - 2003
AAA Carolinas 1992 - 1996
Skills
Marketing, Call Centers, Sales, Tourism, Customer Service, Management, Team Building, Leadership, Budgets, Performance Management, Teamwork, Training, Multi Tasking, Research, Forecasting
Education
Saint Leo University 2010 — 2012
Associate of Arts (A.A.), Business Administration
The Auto Club Group September 2009 - Present
First Consulting Group December 2005 - March 2008
AAA Auto Club South October 2001 - November 2005
Skills
ELI Certified Instructor, Performance Management, Employee Relations, Onboarding, Human Resources, Employee Benefits, Training, Policy, Deferred Compensation, Personnel Management, Management, Employee Handbooks, Talent Acquisition, Workforce Planning, Benefits Administration
Education
Rasmussen College-Minnesota 2012 — 2014
Bachelor of Science (BS), Human Resources and Organizational Leadership
Rasmussen College, BS, HR & Organizational Leadership
AAA Auto Club South March 2004 - Present
The Perfect Club Company May 2002 - March 2004
Education
Rollins College
AAA Auto Club South August 2004 - Present
Education
San Diego State University-California State University 1997 — 2001
BA, Public Administration
State Attorney's Office, 13th Judicial Circuit November 2005 - Present
Mercantile Bank 2000 - 2005
AAA Auto Club South 1998 - 2000
Education
Herkimer County Community College
St. Petersburg College
State University of New York College at Oswego
University of South Florida
Human Resources Management Certification
University of South Florida - College of Business Administration
FAA September 2007 - Present
AAA Auto Club South June 1999 - January 2004
Skills
Aviation, Civil Aviation, Customer Service, Flights, Microsoft Office, Aircraft, Airlines, Commercial Aviation, Microsoft Excel, Microsoft Word, Process Improvement
Education
Miami Dade College 2004 — 2005
University of South Florida 1994 — 1998
Bachelor of Arts, Criminology
Patriot Advertising, Inc. August 2013 - Present
Independent Contactor June 2011 - August 2013
New York Life Insurance Company October 2010 - January 2011
AAA Auto Club South September 2006 - April 2010
AAA Auto Club South June 2003 - September 2006
AdMasters Advertising August 2001 - June 2003
BSA Advertising January 2000 - May 2001
MARS Advertising January 1999 - June 1999
Skills
Direct Marketing, Logo Design, Advertising, Recruitment Advertising, Direct Mail, Marketing Communications, Marketing, Marketing Strategy, Creative Direction, Segmentation, Creative Strategy, Graphic Design, Newsletters, Integrated Marketing, Brand Management, Corporate Communications, Digital Media, Product Marketing, Strategy
Education
University of South Florida 2006 — 2006
Certification, Web Design
Michigan State University 1995 — 2000
BA, Advertising/Mass Communication
Venture Tech Solutions, LLC April 2013 - Present
AAA Auto Club South December 2009 - April 2013
The Auto Club Group (formerly AAA Auto Club South) December 2009 - April 2013
JM Family Enterprises January 2001 - April 2009
Marsh 1999 - 2001
Marsh 1999 - 2001
American Telnet/First Call Communications 1994 - 1999
Art Finds International September 1983 - January 1994
Skills
Coaching, Organizational..., Employee Relations, Training, Recruiting, Performance Management, Personnel Management, Human Resources, Employee Benefits, HR Policies, Talent Management, Temporary Placement, New Hire Orientations, HRIS, Benefits Administration, Conflict Resolution, Talent Acquisition, Employee Engagement, Succession Planning, Applicant Tracking..., Interviews, Strategy, Deferred Compensation, Onboarding, Employment Law, Workforce Planning, FMLA, Employee Handbooks, Workers Compensation, Labor Relations, Employee Training, College Recruiting, FLSA, Job Descriptions, SPHR, Compensation & Benefit, Affirmative Action, Payroll, Hiring, Leadership Development, PeopleSoft, EEO, Leadership, ADP Payroll, Career Development, HR Consulting, Internet Recruiting, Job Analysis, Technical Recruiting, Performance Appraisal
Education
Palm Beach Atlantic University
Human Resources, Human Resources
Volvo of Tampa July 2012 - September 2012
AAA Auto Club South March 2012 - July 2012
Dimmitt Cadillac September 2007 - February 2012
Weddings To Remember by Julie 2007 - 2010
Pinellas County Sheriff's Office February 2001 - September 2007
Skills
Microsoft Office, Outlook, Data Entry, Customer Service, Microsoft Excel, Accounts Receivable, Microsoft Word, Customer Satisfaction, Event Planning, Account Reconciliation
Education
St. Petersburg College 2002 — 2006
Certificate, Crime Scene Investigation
Purdue University Calumet 1987 — 1989
English Language and Literature, General
Lake Central High School 1983 — 1987
Kahler Middle School 1981 — 1983
Examination Management Services February 2010 - Present
Steven Rauch - Private Investigator April 1986 - Present
PI 101.com February 1986 - Present
AAA Auto Club South February 1982 - February 1983
Bank of America February 1980 - March 1982
United Jersey Banks January 1976 - June 1978
Skills
Public Relations, Social Media, Media Relations, Marketing Communications, Corporate Communications, Event Planning, Editing, Strategic Communications, Microsoft Office, Public Speaking, Internal Communications, Photoshop, PowerPoint, Blogging, Crisis Communications, Private Investigations, Creative Writing, Management, Crisis Management, Surveillance, Interviewing Skills
Education
Santa Barbara City College 1980 — 2001
25 units, Marketing and Criminal Justice
Los Angeles City College 1982 — 1985
30 units, Marketing
Lynchburg College 1975 — 1976
12 units, Business/Corporate Communications
Liberty Mutual Insurance January 2015 - Present
S Brown & Associates And Insurance Source Group 2012 - January 2015
AAA Auto Club South March 2011 - October 2013
Hyundai of New Porty Richey 2010 - 2011
IKON Office Solutions 2008 - June 2010
Tampa Bay Buccaneers 2010 - 2010
Liberty Mutual Insurance 2006 - 2008
Combined Insurance 2004 - 2007
Skills
Casualty, Customer Service, Life Insurance, Cold Calling, Insurance, Sales, Term Life Insurance, Property & Casualty..., Disability Insurance, Umbrella Insurance, Health Insurance, Employee Benefits, Long-term Care, Homeowners, Marketing, Workers Compensation, Sales Management, Account Management, Commercial Insurance, General Insurance, Salesforce.com, Casualty Insurance
Education
Slippery Rock University of Pennsylvania 1994 — 1998
IBTX Risk Services November 2008 - Present
IBTX Risk Services March 2008 - November 2008
IBTX Risk Services March 2006 - March 2008
IBTX Risk Services January 2005 - July 2006
IBTX Risk Services August 2001 - January 2005
State Farm Insurance June 1991 - August 2001
Express Temporary Service January 1988 - March 1989
AAA Auto Club South September 1982 - October 1988
AAA Auto Club South February 1975 - September 1982
Skills
Microsoft Office 2007, Excel, Word, Adobe, Microsoft Word, Microsoft Excel, Professional Liability, Risk Management, Commercial Insurance, Commercial Lines, Property & Casualty..., Umbrella Insurance, Legal Liability, Workers Compensation, Casualty, Employee Benefits, General Insurance, Certified Insurance..., Employment Practices..., Brokers, Liability
Education
San Antonio College
Trican Well Service Ltd. February 2011 - Present
AAA Auto Club South July 2007 - January 2010
Mercer Insurance Group March 2003 - July 2007
Skills
Microsoft SQL Server, SQL, DB2, VB.NET, Crystal Reports, Visual Basic, Databases, T-SQL, ASP.NET, C#, SAS, JavaScript, Hydraulic Fracturing
Education
Slippery Rock University of Pennsylvania 1998 — 2002
BS, IT
Eckerd College Department of Computer Science August 2015 - Present
Nova Southeastern University’s College of Engineering and Computing May 2015 - Present
Saint Leo University Department of Computer Science August 2003 - August 2015
Pasco-Hernando Community College 2003 - 2005
AAA Auto Club South 1995 - 2001
IBM 1989 - 1995
Texas Instruments 1983 - 1989
Skills
C Language, OPNET, R&D Tool, Higher Education, Sun Certified Java..., Security, JavaScript, Web Applications, Java Enterprise Edition, JavaSE, SQL, VMware View, VMware Server, Oracle SQL Developer, SQL DB2, Microsoft SQL Server, Course Creation, Java, Programming, Network or...
Education
Nova Southeastern University 2006 — 2014
Ph.D., CIS
The University of Texas at Dallas 1986 — 1989
Master of Science (MS), Computer Science
The University of Texas at Austin 1980 — 1983
Bachelor of Science (BS), Geological and Earth Sciences/Geosciences
DesignPoint, Inc. January 2009 - Present
DesignPoint, Inc. March 2000 - Present
Designers II January 1996 - October 1999
Skopos Fabrics Inc. April 1991 - December 1995
Powers, Boland and Farmer April 1990 - March 1991
AAA Auto Club South January 1989 - March 1990
AAA Auto Club South December 1987 - December 1988
AAA Auto Club South January 1987 - November 1987
Skills
Purchasing, Accounting, Microsoft Word, Customer Service, Sales, Microsoft Office, Strategic Planning, Payroll, Advertising, Microsoft Excel, Project Management, Budgets, Retail, Inventory Management, Contract Negotiation, Furniture, Account Management, Leadership, Human Resources, Administration, Negotiation, FF&E, Trade Shows, Marketing, Sales Management, Hospitality, Project Planning, Team Building, Management, New Business Development
Education
Robert Morris University 1984 — 1986
BSBA, Business Administration / Marketing
Northampton Community College 1982 — 1984
transfer student, various classes
Liberty High School, Bethlehem PA 1979 — 1982
High School Diploma
liberty High School
Fidelity National Information Services 2008 - Present
AAA Auto Club South March 2005 - May 2008
Education
University of South Florida 2003 — 2004
MA, Economics
Northern Arizona University 1992 — 1997
BS, Electrical Engineering
Tribridge May 2011 - Present
Numara Software, Inc. December 2009 - April 2011
Metrohm USA March 2010 - July 2010
First Advantage Corporation January 2009 - December 2009
AAA Auto Club South June 2006 - November 2008
Answers Systems Inc May 2004 - May 2006
Equant December 2001 - May 2004
Linc Capital, Inc. January 2000 - July 2001
Bloomingdales July 1996 - January 2000
Education
Roosevelt University 1998 — 2001
Human Resources Management
Roosevelt University
Bachelor's in Sociology, Sociology
University of Nevada-Las Vegas
Sociology
AAA Auto Club South June 2011 - Present
J.P. Morgan Chase December 2008 - June 2010
Skills
Customer Service, Microsoft Word, Microsoft Excel, Marketing, Account Management, Insurance, Fitness Instruction, PowerPoint, Fitness Training, Sales Management, Microsoft Office, Sales, Investments, Life Insurance
Education
Southern Illinois University, Edwardsville 1997 — 2000
Bachelor's Degree, Mass Communications
Citi Mortgage, Inc. April 2009 - Present
AAA Auto Club South April 2000 - April 2009
Marty Cancila's Dodge World 1986 - 1992
Chrysler Credit Corporation 1981 - 1987
Education
St. Louis Community College 1994 — 1995
AAA Auto Club South August 2010 - Present
RLI Insurance Company December 2009 - August 2012
Indymac Bank December 2006 - September 2008
Meritage Mortgage September 2001 - December 2006
Bank of America/Equicredit Corp September 1993 - September 2001
Education
Spelman College 1973 — 1977
BA, Economics
The Farm at Bon Aqua March 2015 - Present
AAA Auto Club South February 2013 - August 2015
Alaska 2012 - 2012
Disney Cruise Line 2011 - 2012
Outdoor Tours 2011 - 2011
The Ritz-Carlton Hotel Company LLC 2010 - 2011
Princess Cruises/Holland America Line/WindStar Cruises April 2007 - August 2010
The Walt Disney World Resort May 2004 - May 2006
Education
The George Washington University - School of Business 2012 — 2012
Master of Arts (M.A.)
Rollins College 2003 — 2006
Bachelor of Arts (B.A.)
Akerman LLP December 2013 - Present
Adecco Group February 2008 - December 2013
Pro Staff Personnel Services July 2004 - February 2008
Balance Staffing Service October 2003 - June 2004
AAA Auto Club South May 2001 - October 2003
AAA Auto Club South October 1999 - August 2000
Skills
Temporary Placement, Human Resources, Recruiting, Employee Relations, Temporary Staffing, Applicant Tracking..., Staffing Services, Talent Acquisition, Background Checks, Talent Management, New Hire Orientations, Screening, Employee Benefits, HRIS, Contract Recruitment, Employee Training, Technical Recruiting, Sourcing, Interviews, Hiring, Management, Onboarding, Customer Service, Screening Resumes, Executive Search, Internet Recruiting, Training, Permanent Placement, Resume Writing, Cold Calling, Leadership, Recruitment Advertising
Education
St. Petersburg College
University of South Florida
Pasco-Hernando State College April 2014 - Present
AAA Auto Club South February 2010 - April 2014
Citibank July 2009 - January 2010
The Tampa Tribune November 2007 - May 2009
University of South Florida June 2007 - November 2007
University of South Florida May 2005 - June 2007
Tampa Theatre January 2005 - June 2007
Skills
Library Science, Research, Marketing Research, Reference, Business Intelligence, Archival Research, Demographic Analysis, Competitive Intelligence, Archives, Library, Special Collections, MRI, History, Online Research, Metadata, Cataloging, Community Outreach, Social Media, Newsletters, Libraries, Collection Development
Education
San Jose State University 2013 — 2015
Graduate Certificate, Digital Archives and Records Management
University of South Florida 2005 — 2007
Masters, Library and Information Science
University of South Florida 2003 — 2005
Bachelor, Communication
Construction Journal April 2009 - Present
HomeTeam Pest Defense March 2006 - March 2009
AAA Auto Club South 2002 - 2006
American Income Life 1990 - 1995
Education
New Jersey Institute of Technology 1974 — 1978
BSME, Engineering
NYC Community College 1965 — 1974
AAS, Mechanical Technology
Miami Norland Senior High 1960 — 1964
diploma
Walmart December 2014 - Present
Voice Coaching February 2006 - Present
AAA Auto Club South July 2012 - March 2013
The Viera Studio for the Performing Arts October 2012 - February 2013
STOPS, Inc August 2008 - April 2012
Walt Disney Travel Company February 2006 - July 2008
Christian Assembly Church October 2002 - November 2005
Skills
Team Building, Sales Management, Recruiting, Singing, Event Planning, Video, Event Management, Customer Service, Video Production, Sales, Travel Management, Leisure Travel, Tourism, Cruises, Public Speaking, Meeting Planning, Trade Shows, Corporate Events, Hospitality Industry, Leisure, Sabre, Microsoft Word, Business Travel, Training, Marketing Strategy, Marketing, Leadership, Fundraising
Education
Northwestern College
English, Computers, History, Old/New Testament
McConnell School
Travel, Geography, Sales, Airline Reservation Systems
Florida Farm Bureau June 2014 - Present
McKnight Insurance Agency, Allstate Insurance January 2012 - June 2014
Brightway Insurance May 2010 - January 2012
AAA Auto Club South March 2009 - May 2010
Scarborough Company Insurance June 2006 - June 2008
Lee Crane Insurance Agency February 1992 - June 2006
Skills
Umbrella Insurance, Insurance, Motorcycle, Property & Casualty..., Commercial Insurance, Life Insurance, Homeowners, Casualty, Term Life Insurance, General Insurance, Fixed Annuities, Health Insurance, Liability, Legal Liability
Education
Santa Fe Community College 1982 — 1984
AAA Auto Club South January 2010 - Present
Diamond Insurance and Financial Services, L.L.C. 2007 - March 2010
Education
Ocean County College 1979 — 1981
Science and Math, English.
AAA Auto Club South May 2008 - Present
AAA Michigan August 1986 - January 2008
Education
Michigan State University 1976 — 1981
B.A., Business
Grand Ledge High School 1972 — 1976
AAA Auto Club South April 2008 - Present
Trustway Insurance January 2004 - January 2008
Education
Polk State College
AAA Auto Club South June 2013 - Present
Principal Financial Group June 2012 - June 2013
Independant September 2001 - July 2012
Mid American Racing Network, and various radio stations September 1978 - 1999
Skills
FINRA Series 6..., 2-15 life, health, and..., HONEST, SKILLFUL, AND..., KEEPS THE CLIENTS WELL..., 12 years in the...
Education
Oakland Community College 1978 — 1980
William Tyndale College (Formerly Detroit Bible College) 1978 — 1980
Moody Bible Institute 1980 — 1981
Spring Arbor University 1981 — 1983
MetLife September 2011 - Present
MetLife October 2007 - September 2011
Safeco July 2003 - September 2007
AAA Auto Club South February 1998 - July 2003
Skills
Project Management, Six Sigma, Management, Finance, Business Strategy, Investments, Sales, Quality Management, Fixed Annuities, Pensions, Corporate Training, Insurance, Process Improvement, Business Analysis, Risk Management, Call Center, Vendor Management, Visio, PMO, Program Management, Microsoft Excel, Microsoft Word, Microsoft PowerPoint, Microsfot Project, Call Centers, Financial Services, Auditing
Education
Keller Graduate School 2005 — 2007
MBA, Project Management and Finance
Oglethorpe University 2001 — 2003
Bachelor of Science, Economics
Allstate Insurance Agency December 2012 - Present
AAA Auto Club South June 2002 - September 2011
Education
Los Angeles Southwest College 1981 — 1983
Associate's degree, Business Administration and Management, General, 3.0
TIS Insurance Services, Inc. July 2005 - Present
TIS Insurance Services, Inc. July 2005 - July 2006
Huffaker & Trimble BB&T August 2001 - July 2005
AAA Auto Club South 1995 - 2001
Skills
Insurance, Personal Lines, Homeowners, Automobile, Umbrella Insurance, Inland Marine, Watercraft, Personal Watercraft, Motorcycle, Classic Car, Flood Insurance, Workers Compensation, Personal Development
Education
St. Petersburg College 1986 — 1988
Sales & Marketing
Grace School Of The Bible
Dispensational Bible Study
H&R Block August 2014 - Present
WellCare September 2013 - July 2014
Bisk Education February 2012 - September 2013
AAA Auto Club South January 2011 - February 2012
Charmyn Group, LLC May 2007 - October 2010
All-Star Flooring Solutions August 2004 - May 2007
Skills
Email Marketing, Marketing Strategy, Direct Marketing, Interactive Marketing, Marketing Management, Marketing, Integrated Marketing, Google Analytics, Copywriting, Advertising, Creative Direction, Marketing Communications, Brand Management, Facebook, Analytics, B2B, Strategy, Direct Mail, Multi-channel Marketing, Press Releases, Web Marketing, Segmentation, Online Marketing, Leadership, Management, Sales, Online Advertising
Education
Northern Kentucky University
Bachelor’s Degree, Marketing
Northern Kentucky University
Bachelor's degree, Marketing
Bruner's Insurance Egypt lake January 2006 - Present
AAA Auto Club South January 2002 - January 2006
Skills
Commercial Insurance, Insurance, Property & Casualty..., Health Insurance, Umbrella Insurance, Term Life Insurance, General Insurance, Legal Liability, Life Insurance, Disability Insurance, Homeowners, Liability
Education
Nova Southeastern University
Bachelor's degree, Business Administration and Management, General
AAA Auto Club South August 2012 - Present
Primerica October 2011 - August 2012
Doctors Hospital June 2006 - August 2011
Apple Pharmacy January 2004 - July 2005
Walgreens July 2003 - November 2003
Skills
Healthcare, Health Insurance, Insurance, Leadership, HIPAA, Time Management, Management, Customer Service, Event Planning, Hospitals, Financial Analysis, Healthcare Management, public speaking, Employee Training, Training & Development, travelmedical, Performance Management, Interviewing Skills, Public Speaking, Sales
Education
Southwest Florida College 2003 — 2005
Associate of Science, Pharmacy Tech
Christian Liberty Academy 2003 1997 — 2003
Pivotal Payments April 2012 - Present
AAA Auto Club South 2015 - 2015
AAA Auto Club South 2015 - 2015
AAA Auto Club South 2015 - 2015
Beachbody 2011 - 2012
Starving Students 2005 - 2008
Skills
Customer Retention, Training and Development, Superior Sales Skills, Team Building, Motivational Speaking, Coaching, Leadership Development, Public Speaking, Sales Presentations, Team Leadership, Call Centers, Consulting, Customer Experience, Leadership, Training, Telemarketing, Microsoft Office, Hiring, Employee Training, Salesforce.com, Customer Service..., Customer Acquisition, Sales, Interviews, Lead Generation, Personal Development, Strategic Planning, Staff Development, Selling Skills, Recruiting, Marketing Strategy, Human Resources, Marketing, Customer Service
Education
Long Beach City College 2004 — 2012
Master Teacher, Early Childhood Education and Teaching
Tilman's Rurniture Restoration April 1991 - Present
Tilman's Furniture Restoration July 1991 - September 2011
Tilman's Furniture Restoration Center January 1991 - May 2011
AAA Auto Club South April 1987 - January 1991
Horace Mann May 1979 - March 1987
Tilman's (Downtown on the Mall) May 1967 - November 1969
Skills
Construction, Repair and Refinishing..., Project Management, Budgets, Customer Service, Team Building
Education
AHS
Rochester Institute of Technology
Retailing
The Auto Club Group April 2006 - Present
AAA Auto Club South April 1995 - April 2006
Skills
Strategic Planning, Marketing, Team Building, Insurance, Customer Service, Sales Management, Account Management, Marketing Strategy, Customer Retention, Customer Satisfaction, Social Media Marketing, New Business Development
Education
St. Petersburg College
Associates, Business
Gainsco August 2010 - Present
Gainsco September 2009 - October 2010
Gainsco February 2007 - August 2009
AAA Auto Club South December 1996 - August 2006
Skills
Claims, Insurance, Claims Management, Fraud, Insurance Claims, Investigations, Subrogation, Interviewing, Fraud Investigations, Supervisory Skills, Claim, Private Investigations, Property Damage, Property & Casualty..., Liability, Investigation, Claim Investigation, Litigation Management, Claims Investigations, Liability Analysis
Education
Miami Dade College 2004 — 2010
Legal Studies
AAA Auto Club South July 2015 - Present
State Farm August 2014 - July 2015
State Farm July 2013 - July 2014
RBS WorldPay, Inc. February 2005 - September 2012
Elavon (formerly Nova Information Systems) February 1997 - August 2004
Affinia Hotels (formerly M.E.S.H) January 1994 - October 1996
Ramada Plaza Hotel June 1993 - January 1994
Jamaica Hospital June 1990 - June 1993
Skills
Sales Process, Sales Management, Sales Rep Training, Salesforce Training, Internet Leads, Merchant Services, Payment Card Processing, Project Management, Web Chat, Payment Gateways, Credit Cards, Debit Cards, Payments, Banking, Electronic Payments, Sales, Cold Calling, Lead Generation, Salesforce.com, Direct Sales, Acquiring, Relationship Management, Selling
Education
Monroe College 1991 — 1993
Hospitality Administration/Management, 4.0 GPA
AAA Auto Club South April 2005 - April 2014
Kmart Corporation October 2000 - August 2005
Education
Fortis College 2010 — 2012
Nursing-RN, Nursing
St. Petersburg College 2004 — 2009
General
Vanderbilt Skull Base Center January 2011 - Present
AAA Auto Club South May 2005 - May 2006
Education
Middle Tennessee State University 2006 — 2011
Health Education and Promotion
AAA Auto Club South August 2000 - Present
Allstate June 1969 - September 2000
Skills
Insurance
Education
St. John's University 1965 — 1969
Bachelor's degree
O.S.Brannon Automotive Technical Training November 2008 - Present
AAA Auto Club South January 1997 - November 2008
AAA FL, LA, MS August 1984 - January 1997
Skills
ASE Master Tech., Customer Service, Process Improvement, Strategic Planning, Training, Team Building, Customer Satisfaction, Leadership
Education
GM Automotive Training Center
Miami Dade College
AAA Auto Club South November 2007 - Present
Skills
Data Warehousing, Data Modeling, SQL, ETL, Databases, Business Intelligence, SAS, Analytics, Data Mining, Visio, Business Analysis, Oracle
Education
Saint Leo University
BS.CIS, Computer Science
Wright Flood Insurance Services May 2012 - Present
Wright National Flood Insurance July 2011 - Present
National Flood Services August 2007 - June 2011
National Flood Services August 2007 - June 2011
AAA Auto Club South May 2003 - August 2007
2003-2007AAA Auto Club South 2003 - 2007
Professional Surveys Inc 2002 - 2002
Westat Social Science Research Center 2002 - 2002
Opinion Research Corporation January 1999 - January 2001
Skills
Customer Service, Vendor Management, Team Building, Strategic Planning, Process Improvement, Customer Satisfaction, Outlook, Interviews, Problem Solving
Education
St. Petersburg College 2011 — 2013
a Bachelor of Arts, Business Administration
St. Petersburg College
General Studies
Faith in Wings Travel 2011 - Present
Laguna Travel September 2008 - December 2010
AAA Auto Club South January 2006 - September 2008
Skills
Customer Service, Marketing Strategy, Social Media, Marketing, Social Media Marketing, Social Networking, Microsoft Office, Hotels, CRM, Microsoft Word, Microsoft Excel, Time Management, Sales, Online Marketing, Advertising, Cruises, Event Management, Public Relations, Facebook, Contract Negotiation, Team Building, Hospitality, Leisure, Event Planning, Customer Satisfaction, Vacation, Online Advertising, Trade Shows, Honeymoons, Leisure Travel, Incentive Travel, Adventure Travel, Car Rental, Tour Operators
Education
Mount San Antonio College 1986 — 1988
Travel & Hospitality
Mt. San Antonio College
Tourism and Travel Services Management
Walden University March 2012 - Present
AAA Auto Club South November 2012 - June 2013
Norhtcentral University March 2011 - March 2012
Sequoia Choice Arizona Distance Learning July 2008 - March 2011
EDMC- Art Institute of Pittsburgh Online June 2007 - July 2008
Skills
Moodle, Distance Learning, Higher Education, Program Management, Instructional Design, Enrollment Management, Education, Classroom, Time Management, Academic Advising, Staff Development, Admissions, Curriculum Design, E-Learning, Writing, Adult Education, Analysis, Blended Learning, Budgets, Career Development, Coaching, Community Outreach, Conflict Resolution, Curriculum Development, Customer Service, Editing, Educational Leadership, Event Planning, Fundraising, Instructional Technology, Leadership, Leadership Development, Management, Nonprofits, Organizational..., Program Development, Public Speaking, Research, Strategic Planning, Student Affairs, Teaching, Team Building, Team Leadership, Technical Writing, Training, Training Delivery, Public Relations, Marketing, Event Management
Education
Walden University 2013 — 2014
Master in School Counseling, Leadership in Higher Education
Ottawa University 2002 — 2004
Bachelor of Arts, Communication
AAA Auto Club South June 2012 - Present
Chase December 2005 - June 2012
Education
Pasadena City College
AAA Auto Club South March 1996 - August 2008
Skills
Customer Relations, Inside Sales, Teamwork, Customer Service, Documentation, Inventory Management, Microsoft Office, Organizing, Problem Solving, Telecommunications, Windows
Education
Pensacola State College 1990 — 1991
English
J. M. Tate High School 1969 — 1973
High School Diploma
AAA Auto Club South 2005 - Present
ValleyCrest Companies August 2003 - October 2004
Countrywide/Select Personnel Service August 2002 - July 2003
Skills
+ 22 years in customer..., Knowledge with word and..., 10 key by touch, Organized, Dependable and punctual, achieving cross sale..., +10 banking experience
Education
Los Angeles Valley College
Associate's degree, Economics
North Hollywood High
High school degree
Home 2014 - Present
Air Sea and Land Travel November 1999 - Present
AAA Auto Club South March 1992 - November 1999
Skills
Resorts, Family Reunions, Hotel Management, Car Rental, Food, Hotels, Inclusive Resorts, Amadeus, Leisure, Hospitality, Travel Planning, Microsoft Word, Microsoft Excel, Leisure Travel, Restaurants, Tour Operators, Hospitality Industry, Airlines, Tourism, Airline Ticketing, Airline Reservations, Budgets, Vacation, Customer Service, Social Media, Travel Insurance, Hotel Booking, Sabre, Cruises, Teamwork, Reservation, Incentive Travel, Apollo, Online Travel
Education
Mid Florida Tech
Tourism and Travel Services Management
AAA Auto Club South January 2012 - Present
Fiesta Mart, Inc. October 2011 - January 2012
Education
Rogers State University 2010 — 2012
Missouri Southern State University
McCay Tool & Engineering March 2008 - Present
McCay Tool & Engineering March 2008 - November 2011
AAA Auto Club South March 2003 - August 2006
Skills
Microsoft Office, Project Management, Microsoft Excel, Process Improvement, Strategic Planning, Crystal Reports, JobBoss, WAWF, MIL-STD, Spreadsheets, Report Writing, AS9100, Production Schedules, Logistics Management, Aerospace Manufacturing, Multi Tasking, Positive Personality, Easy to Talk to, Task Assignment, Account Management, Accounts Payable, Accounts Receivable, Bank Reconciliation, Customer Service, Employee Benefits, Benefits Administration, Accurate Record Keeping, Highly detail oriented, Human Resources, Streamlining Operations, Financial Reporting, Accountability, Dependable Team Player, Job Costing, Highly motivated..., Outlook, Time Management
Education
Sanford-Brown College-Fenton 2003 — 2005
Associate's degree, Paralegal
AAA Auto Club South December 2009 - Present
Verizon September 2003 - February 2009
Quiznos January 1999 - September 2003
Skills
Customer Retention, Sales Management, Outlook, Microsoft Excel, Microsoft Office, Income Statement, Team Leadership, Project Management, PowerPoint, Microsoft Word, Product Marketing, Database Marketing, Facebook, Customer Satisfaction, Social Media
Education
Saddleback High School
Santa Ana College
AAA Auto Club South July 2011 - Present
Progressive Direct December 2010 - July 2011
Skills
Multilingual, Entrepreneurship, Microsoft Office
Education
Rowan University 2004 — 2008
Bachelor's degree, History
AAA Auto Club South July 2011 - Present
Edison,NJ August 2010 - July 2011
Nordstrom May 2008 - July 2010
Skills
Quality Center, QTP, SQL, Oracle 9i, VBScript, HTML, Web Services, ms office
Education
Osmania University
Master of Computer Applications (MCA), Computer Science
JPMorgan Chase January 2004 - Present
AAA Auto Club South 1982 - 1997
Skills
Business Analysis, PMO, Full SDLC, Software Project..., Project Portfolio..., Vendor Management, PMP, SDLC, Program Management, Requirements Analysis, Outsourcing, Management
Education
Penn State University
University of South Florida
BS, Sociology/Psychology
AAA Auto Club South May 2009 - Present
South Coast Auto Insurance aka Freeway Ins June 1991 - May 2009
Education
Riverside City College
2 year
Cruises & Tours Unlimited/Outside Agents November 2013 - Present
Cruises & Tours Unlimited December 2009 - January 2013
AAA Auto Club South October 2007 - July 2008
Horizon Travel Inc. November 2001 - September 2007
Endless Vacations September 1995 - October 2001
Pick-A-Pearl Travel September 1993 - August 1995
Education
Quinebaug Valley Community College, Danielson, CT 1993 — 1995
Certificate in Travel, Tourism
SUNY@ Farmingdale NY 1967 — 1969
Associate's degree, Accounting
AAA Auto Club South
Skills
Property & Casualty..., Umbrella Insurance
Education
Mt. San Antonio College 2010 — 2013
Business
AAA Auto Club South DispatcherFedEx GroundFebruary 2007 - Present
FedEx Ground February 2007 - Present
Skills
Customer Service, Logistics, Transportation, Microsoft Office, Operations Management, Microsoft Excel, Transportation..., Microsoft Word, Freight, Management
Education
Patten University 2014 — 2016
Bachelor of Arts (B.A.), Liberal Arts and Sciences/Liberal Studies
HCC
AAA Auto Club South January 2009 - Present
Poe Financial Group July 2006 - November 2008
Skills
Insurance, Property & Casualty..., Commercial Insurance, Umbrella Insurance, General Insurance, Casualty, Liability, Health Insurance, Life Insurance, Underwriting, Legal Liability, Term Life Insurance, Homeowners, Professional Liability, Workers Compensation
Education
Saint Leo University 2011 — 2015
Bachelor of Arts (B.A.), Business Administration and Management, General
AAA Auto Club South March 2007 - Present
Skills
Property & Casualty..., Customer Service, General Insurance, Health Insurance, Liability, Casualty Insurance, Sales
Education
Palm Beach Community College 1990 — 1990
220 INSURANCE LICENSE, PERSONAL LINES INSURANCE
AAA Auto Club South 2008 - 2013
PRC, LLC August 2003 - August 2008
Skills
Customer Service, Customer Retention, Dispatching, Microsoft Office, Retail, Warehousing
Education
Miami Dade College 1998 — 2004
PENDING, Elementary Education and Teaching
MIAMI KILLIAN SR. HIGH 1994 — 1998
DIPLOMA, General Studies
Star2Star Communications, LLC January 2015 - Present
Star2Star Communications, LLC October 2014 - Present
Star2Star Communications, LLC October 2013 - Present
AAA Auto Club South January 2013 - October 2013
Elite Communications June 2005 - November 2009
Skills
SQL, Troubleshooting, Call Centers, Customer Service, Telecommunications, Computer Hardware, Windows, Security, Networking, TCP/IP, Windows 7, Managed Services, Direct Sales, Account Management, Wireless, Unified Communications, Telephony, VoIP, IP, Solution Selling
Education
Saint Leo University 1999 — 2004
Bachelor of Science (B.S.), Computer and Information Systems Security/Information Assurance