Experience
The Doe Run Company  July 2014 - Present
The Doe Run Company  February 2013 - July 2014
Lawson Environmental Service LLC.   April 2012 - November 2012
Trillium Environmental   April 2012 - October 2012
PSC  April 2012 - June 2012
Missouri Department of Natural Resources  April 2012 - May 2012
Mineral Area College  April 2012 - April 2012
Southeast Missouri Behavioral Health  July 2011 - December 2011
DL Jarvis Logging   May 2009 - July 2011
ACCENT Marketing   June 2008 - May 2009

Skills
Microsoft Office, Customer Relations, Customer Service, Labor, Food Safety, Piloting, Weather, CBRN, Hazmat Operations, Confined Space, Lock Out Tag Out, SCBA, XRF, Respirator Fit Testing, Heavy Equipment, Supplied Air, Ambient Air Monitoring, H2S, Radiation Monitoring, Radiation Safety, Troubleshooting, Hazardous Waste..., RCRA, Hazardous Materials, Training, Safety Management..., HAZWOPER, Sampling, Environmental Awareness, Environmental..., EHS, EPA, Industrial Safety, Environmental Compliance, Water, Waste Management, Recycling, Remediation, Waste, Environmental Consulting, Operations Management, Environmental Services, Emergency Management, Team Building, Management

Education
Midwest Helicopter   2009 — 2010
Lisence, Avaition- Student Pilot

Mineral Area College   2006 — 2007
19.5 hrs, Graphic Design

Potosi High School   2004 — 2007
Diploma, General

Experience
ACCENT Marketing   June 2012 - Present
ACCENT Marketing   February 2009 - June 2012
ACCENT Marketing   January 2008 - February 2009
Blockbuster  May 2005 - August 2007
SKC Enterprises, Inc dba Rent One  September 2001 - February 2005

Skills
Call Centers, Customer Service, Training, Sales, Management, Customer Satisfaction, Customer Experience, Time Management, Software Documentation, Inventory Management, Outlook, Employee Relations, Microsoft Excel, Microsoft Office, Troubleshooting, Human Resources, Retail, Teamwork, Quality Control, Interpersonal..., Customer Retention, Events Coordination, Employee Recognition, Presentation Development, Employee Learning &..., Presentation Skills, Client Relations, Events Organisation, Event Management, Self-management, Creative Strategy

Education
Mineral Area College   2005 — 2009
Associate of Science (A.S.), Drafting and Design Technology/Technician, General

Farmington Senior High School
High School, General Studies

Experience
Aperture Credentialing, LLC  September 2014 - Present
UnitedHealth Group  April 1999 - September 2014
ACCENT Marketing   September 1996 - April 1999
A + Network   January 1993 - September 1996

Skills
Cross Functional Team, Operations Management, Vendor Management, Healthcare Management, Healthcare Industry, Provider Relations, Healthcare, Credentialing, Process Improvement, HIPAA, Medicare, NCQA, JCAHO, URAC, Medicaid, Quality Improvement, Quality Assurance, Data Analysis, Cross-functional Team..., Healthcare Information..., Leadership, Managed Care, Team Building

Education
Jefferson Community College   2002 — 2002
Medical Transcription & Medical Coding

Health Institute of Louisville   1995 — 1996
Medical Terminology/Pharmacology

Joliet Junior College   1990 — 1992
Business/Corporate Communications

Experience
Honaker Aviation Inc   April 2012 - Present
Jet Access Aviation   March 2012 - Present
BlackJet   June 2010 - November 2012
NetJets  November 2007 - September 2009
Atlantic Aviation  October 2005 - December 2007
ACCENT Marketing   2003 - 2004

Skills
Flights, Aviation, Airlines, Aircraft, Charter, Aircraft Maintenance, Flight Safety, Commercial Aviation, Airports, Flight Planning, Logistics, Operations Management, Program Management, Civil Aviation, General Aviation, Aerospace, Aviation Security, Business Aviation, Aircraft Leasing, Aircraft Systems, Airport Management, Airworthiness, Crew Resource Management, International Flight..., Aeronautics, Customer Service, Human Factors, Avionics, Airline Management, Management, Training, Team Building, Transportation, Contract Negotiation, Strategic Planning, Process Improvement, Negotiation, Team Leadership, Safety Management..., Private Piloting, Microsoft Office, Flight Training

Education
Indiana University-Southeast

Sierra Academy of Aeronautics
Flight Dispatch, Aviation

Experience
CenturyLink  September 2013 - Present
Toys R Us  October 2014 - December 2014
ACCENT Marketing   April 2011 - October 2013

Skills
Workforce Management, IEX, Process Scheduler, System Administration, Call Center, Inbound Marketing, Customer Experience, Call Center Development, Contact Centers, Customer Satisfaction, Customer Service, ACD, Human Resources, Call Centers, Team Leadership, Performance Management, Time Management, Customer Retention, Strategic Planning, Program Management, Sales, Vendor Management, Process Improvement, Leadership, Microsoft Office, Microsoft Excel, Management, Account Management, Employee Training, Team Building, Training, Coaching, Operations Management

Education
Louisiana Tech University   2003 — 2005
Electrical Engineering

Ruston High School   1999 — 2003
Diploma

Experience
Dell Inc  May 2007 - Present
Dell  July 2004 - May 2007
BellSouth  May 2003 - June 2004
Inviva, Inc.   December 2002 - May 2003
ACCENT Marketing   September 1998 - November 2002
ACCENT Marketing   September 1998 - November 2002
ACCENT Marketing   February 1998 - May 1998
LifeSpan Resources, Inc.   October 1997 - February 1998
Metro Answering Service   July 1997 - October 1997

Skills
Salesforce.com, Solution Selling, Program Management, Account Management, Virtualization, Process Improvement, Direct Sales, Customer Experience, Cross-functional Team..., Cloud Computing, Disaster Recovery, Storage, Sales, Team Building, Call Center, Channel Partners, CRM, Enterprise Software, Selling

Education
Jefferson Community College   1995 — 1997
Liberal Arts

Experience
Walmart  October 2010 - Present
Walmart  2010 - 2013
ACCENT Marketing   October 2007 - January 2009

Skills
Customer-oriented...

Education
Jefferson College   2013 — 2013
Ged

Poplar Bluff High School

Experience
Securitas  August 2011 - April 2012
Indiana University  May 2009 - June 2011
ACCENT Marketing   October 2006 - April 2009
Moore Security LLC   September 2005 - October 2006
St. Jude Children's Research Hospital   March 1993 - September 1999

Skills
American Sign Language, Caregiving, Community Outreach, Drawing, Painting, Textile Art, Mentoring, Life Skills Coach, Microsoft Word, Microsoft Excel, Customer Service, Computer Proficiency, Photoshop, Nonprofits, Higher Education, Public Speaking, Teaching, PowerPoint, Microsoft Office

Education
Indiana University Southeast   2009 — 2014
(Double Major) Bachelor of Arts,, Psychology & Fine Arts, 3.35

Jefferson Community College   2005 — 2009
Associate of Arts (A.A.), American Sign Language, 3.75

Experience
Humana  December 2013 - Present
Humana  January 2012 - December 2013
ACCENT Marketing   September 2010 - January 2012

Skills
Consulting, Medicaid, Analysis, Leadership, Insurance, SharePoint, Claim, Sales, Human Resources, Customer Service, Team Building, Strategy, Training, Process Improvement, Management, Strategic Planning, Medicare

Education
University of Louisville   2015 — 2017
Master of Business Administration (M.B.A.), Business Administration, Management and Operations

Indiana University-Southeast
Bachelor's Degree, Humanities, Business, 3.6

Experience
Verizon Wireless  August 2015 - Present
ACCENT Marketing   April 2012 - April 2013
Computer Programs and Systems, Inc.   June 2009 - April 2012
ACCENT Marketing   October 2008 - June 2009
St. Francis Medical Center  May 2007 - April 2008
Louisiana Army National Guard  January 2000 - December 2006

Skills
Band, Composition, Call Centers, Musical Theatre, Customer Retention, Management, Classical, Customer Experience, Jazz, Quality Assurance, Recording, Music, Workforce Management, Customer Service, Inbound Marketing, Customer Satisfaction, Technical Support

Education
Louisiana Delta Community College-Monroe Campus   2012 — 2016
Respiratory Care Therapy/Therapist

University of Louisiana at Monroe   2002 — 2004
Music Performance, French Horn

Experience
KCATS Creative Network   March 2006 - Present
ACCENT Marketing   July 2012 - August 2013
Independence School District  October 1998 - February 2012
Emery Worldwide  December 1994 - October 1998
D. W. Newcomer's Sons   June 1988 - August 1992

Skills
ESL, Classroom Instruction, Adult Education, Curriculum Design, Teaching, E-Learning, Distance Learning, Classroom, Recruiting, Interviews, Training, Onboarding, Staff Development, Human Resources, Organizational..., Training Delivery, Leadership Development, Coaching, Employee Training, Resume Writing, Leadership, Conflict Resolution, Organizational..., Workshop Facilitation, Instructional Design, Career Development, Executive Coaching, Performance Management, Job Coaching, Succession Planning, Employee Engagement, Management Development

Education
Webster University   1995 — 1997
MA, Human Resources Development and Management

Kansas State University   1983 — 1985
BS, Secondary Education and Teaching

Experience
ACCENT Marketing   June 2013 - Present
Convergys  October 2012 - May 2013
StarTek  January 2008 - October 2012

Education
Mineral Area College   2012 — 2015

Experience
Media direct  February 2013 - Present
Jim O'Neal Ford   October 2012 - February 2013
ACCENT Marketing   September 2011 - February 2013
Floyd Central Thriftway   November 2010 - September 2011
Kroger  May 2008 - October 2010

Skills
Escalation Resolution, Customer Engagement, Sales, Direct Sales, Telemarketing, Telecommunications, Social Networking, Handmade Jewelry, Exceed Sales Goals

Education
Indiana University-Southeast   2007 — 2011
Psychology, Statistics, and Speach, 2.5

Floyd Central   2001 — 2007
Core 40 Diploma, General Studies, Psychology, Sociology, Calculus, Statistics, 3.0 GPA

Experience
DialAmerica  August 2015 - Present
Smart Office Solutions   June 2014 - June 2015
Connextions  June 2011 - August 2014
Quill  May 2008 - April 2011
Connextions  February 2006 - May 2008
ACCENT Marketing   February 2000 - May 2006

Skills
Sales, Business Development, Leadership, New Business Development, B2B Marketing Strategy, Sales Management, Sales Presentations, Marketing, International Sales, Business Analysis, Marketing Strategy, Strategic Thinking, Business Strategy, Negotiation, Strategic Planning, Analytics, Commercial Refrigeration, Social Medial Marketing, Consultative Sales..., Customer Service, Management, Team Building

Education
Maryville College
Bachelor of Business Administration (BBA)

Experience
Howell Asset Management   April 2013 - Present
ACCENT Marketing   December 2011 - March 2013
Accent Marketing   December 2007 - December 2011

Skills
Team Leadership, Call Center, Customer Experience, Coaching, Customer Service, Customer Satisfaction, Leadership Development, Customer Engagement, Performance Management, Operations Management, Employee Relations, Telecommunications, Change Management, Microsoft Excel, Management, Leadership, Call Centers, Troubleshooting, Training, Human Resources, Team Management, Microsoft Office, Software Documentation, Project Planning, Forecasting, Customer Retention, Time Management, BPO

Education
Louisiana Tech University   2004 — 2005
General

Experience
Zoeller Company  December 2014 - Present
Cenveo  February 2014 - November 2014
River Valley Financial Bank / Money Concepts Capital Corp.   June 2013 - October 2013
Rodefer Moss & Co, PLLC   January 2013 - April 2013
Indy Area Diving   April 2012 - October 2012
Appliance Zone   February 2012 - May 2012
Accent Marketing   June 2011 - February 2012
KY Opera & Louisville Orchestra  May 2010 - July 2010

Skills
Accounting, Access, Customer Service, QuickBooks, PowerPoint, Microsoft Office, Accounts Receivable, Advertising, Financial Analysis, Financial Accounting, SAP ERP, JD Edwards, Microsoft Excel, Outlook, Quicken, Microsoft Dynamics, Microsoft Word, General Ledger, Bookkeeping, Payroll, Tax, Leadership, Sales, Microsoft Project, Brewing, Guitar, Drums, Piano, Ukulele, Spreadsheets, Financial Reporting, Time Management

Education
Indiana University-Southeast   2011 — 2013
Post-Baccalaureate Certificate, Accounting

Indiana University-Southeast   2006 — 2010
BA, Music

Corydon Central   2001 — 2006
High School Diploma, General Studies

Experience
Precious Threadz   May 2014 - Present
EnovaPremier  January 2013 - Present
SI-SHRM   January 2008 - Present
ACCENT Marketing   June 2011 - January 2013
Accent Marketing   September 2009 - June 2011
Talis Group   August 2008 - March 2009
Employment Plus  April 2006 - July 2008
Broadway Management Group   May 2004 - April 2006
Beacon Properties  February 2002 - May 2004
GCH International   March 1997 - August 2001

Skills
HRIS, Talent Acquisition, Leadership, Talent Management, Strategic Sourcing, Recruiting, Customer Retention, Organizational..., Management, Training, Payroll, Human Resources, FMLA, ADA compliance, Leave of Absence, ADP Payroll, ADP ReportSmith, Employee Relations, Employee Benefits, Employee Engagement, Employee Wellness, Employee Training, Unemployment Claims, Employee Relations..., Retention Strategies, Strategic Partnerships, Strategic Thinking, Social Media Marketing, Marketing Communications, P&L Responsibility, Performance Management, Deferred Compensation, New Hire Orientations, Applicant Tracking..., Time Management, Interviews, Technical Recruiting, Temporary Staffing, Labor Relations, Temporary Placement, P&L Management, Benefits Administration, Screening, Personnel Management, Internet Recruiting, Onboarding, Hiring, Resume Writing, Succession Planning, Policy

Education
Ottawa University   2003 — 2005
Bachelor of Arts, Human Resources & Management

Ivy Tech Community College   2002 — 2003
Associate of Science, Accounting

Indiana University-Southeast   1997 — 1998

Christian Academy of Louisville   1996 — 1997

South Oldham High School   1993 — 1996

Experience
Self-employed  December 2014 - Present
Self-employed  2014 - Present
ACCENT Marketing   March 2014 - November 2014
ABM Janitorial Services  September 2012 - January 2014

Skills
Organizational Design, Residential Homes, Commercial Cleaning, Psychology

Education
Jefferson Community College   2011 — 2014
Associate of Arts (A.A.)

Experience
Disasterpiece PC Repair   June 2000 - Present
Accent Marketing   July 2011 - December 2011
Verizon Wireless  November 2010 - March 2011

Skills
Audio Engineer, Drummer, Computer Repair, Linux, Cooking, Outstanding..., Internet Security, Internet Entrepreneur, Drums, Team Building, Leadership, Sales, Customer Service, Management

Education
University of Phoenix   2012 — 2015
Bachelors of Computer Science, database development, sophomore

Lane Community College   2000 — 2002
Associate of Applied Sciences, Multimedia and Design

Elmira High School   1998 — 1999
College Credit, Music

University of Phoenix

Experience
Valley View Bank  September 2013 - Present
SHRM  January 2009 - Present
Kansas City Job Clubs   January 2009 - Present
ACCENT Marketing   January 2011 - September 2013
ICOP Digital, Inc.   January 2010 - January 2011
Menorah Medical Center  2006 - 2009
Earp Distribution  January 2005 - April 2006
Compass Minerals  October 1999 - October 2004
Hillcrest Bank  July 1998 - October 1999
Astor Universal / API Foils   1994 - 1998

Skills
Employee Relations, Strategic Planning, Legal Compliance, Human Resources, Employee Engagement, Management, Training, Recruiting, Employee Benefits, Performance Management, New Hire Orientations, HRIS, Six Sigma, Analysis, Personnel Management, Talent Management, Organizational..., Benefits Administration, Strategy, Change Management, Interviews, Payroll, Program Management, Process Improvement, Resume Writing, Staff Development, Job Descriptions, Employee Training, Leadership Development, Career Development, Onboarding, FMLA, Talent Acquisition, Succession Planning, Coaching, Workforce Planning, Deferred Compensation

Education
Ottawa University   1996 — 1998
Bachelor of Arts, Human Resources Management

Johnson County Community College   2010 — 2010
Certificate, Six Sigma Black Belt

SHRM   2007 — 2007
PHR

Wharton School of Business   2001 — 2003
CEBS, Benefits Management

Experience
Centene Corporation  August 2014 - Present
BJC HealthCare  November 2009 - May 2014
ACCENT Marketing   June 2006 - November 2009

Skills
Call Center, Microsoft Excel, Microsoft Word, Groupwise, Front Office, Order Processing, Appointment Scheduling, Filing, CIMOR, Rcopia, Customer Service, EMR, Call Centers, Invoicing, Medicaid, Medicare

Education
North County High School   2001 — 2005

Mineral Area College

Experience
AT&T Mobility  September 2011 - Present
AT&T  February 2009 - September 2011
ACCENT Marketing   February 2007 - February 2009

Skills
Wireless, Mobile Devices, Telecommunications, Wireless Networking, Call Centers, Troubleshooting, Customer Experience, Networking, Customer Satisfaction, Routers, Solution Selling, Unified Communications

Education
Bossier Parish Community College   2010 — 2012
BS, Cyber Security

LSU Shreveport   1999 — 2001
NA, Computer Science

Experience
Axium Healthcare Pharmacy  July 2015 - Present
Express Scripts  July 2013 - July 2015
Kelly Services  March 2013 - July 2013
Convergys  November 2010 - March 2011
Afni  2011 - 2011
Connextions  October 2009 - May 2010
ACCENT Marketing   January 2009 - July 2009

Skills
Management, Customer Satisfaction, Team Management, Training, Leadership, Process Improvement, Team Leadership, Outsourcing, Customer Service, Customer Experience, Call Centers, Team Building, Invoicing, Insurance, Outlook, Data Entry, Troubleshooting, Software Documentation

Education
Lake Technical Center   2006 — 2006
Certification, Emergency Medical Technology/Technician (EMT Paramedic)

Lake-Sumter Community College   2005 — 2006
N/A, General Studies

Experience
Seven Counties Services  March 2015 - Present
Seven Counties Services  June 2014 - March 2015
Seven Counties Services  January 2014 - June 2014
DASI (Disability & Autism Services of Indiana)   May 2013 - January 2014
Boys & Girls Haven   June 2012 - March 2013
Communicare Services Inc.   May 2012 - August 2012
ACCENT Marketing   May 2010 - May 2011
RegEd  February 2006 - March 2008
RegEd  January 2007 - January 2008

Skills
CRM, Psychotherapy, Marketing, Group Therapy, Product Marketing, Treatment, Sales, Project Planning, Therapists, Databases, Statistics, Coaching, Public Speaking, Customer Service, Training

Education
Lindsey Wilson College   2012 — 2014
Masters of Education, Mental Health Counseling/Counselor

Indiana University   2008 — 2011
Bachelor of Arts Degree, Psychology

Experience
Accentf(x)   January 2013 - Present
ACCENT Marketing   March 2012 - January 2013
Communefx - An MDC Partners Company  March 2011 - March 2012
ACCENT Marketing   July 2010 - February 2011
ACCENT Marketing   May 2005 - June 2010
ACCENT Marketing   May 2002 - April 2005
ACCENT Marketing   May 1999 - April 2002

Skills
SQL Server 2000-2008, SSIS, DTS, VB.NET, ASP.NET, C#.NET, XML, T-SQL, HTML, VB 6, JavaScript, MS Access 10.0, Visual Studio 2008, Visual Studio 2005, Visual Studio .NET, Visual Studio 6.0, Alterian Campaign..., MS Office Suite, Visio, Credit Card Processing..., Solveras, Chase Paymentech etc), Melissa Data, Exact Target Email..., Data, Microsoft SQL Server, C#, Databases, Database Marketing, Project Management, SSRS

Education
Jawaharlal Nehru Technological University   1992 — 1996
Bachelor of Technology, Electronics & Communications

Experience
Perry County Prosecutor Office   July 2012 - Present
Perry County Child Support Division   July 2012 - January 2014
Drs. Marcrum, Bailey & Kleeman Family Practice   February 2012 - May 2012
ACCENT Marketing   September 2003 - February 2012
ACCENT Marketing   January 2003 - September 2003

Skills
Customer Service, Call Centers, Microsoft Office, Human Resources, Team Leadership, Employee Relations, Office Management, Customer Experience, Project Planning, Marketing, Process Scheduler, Call Center, Leadership, Customer Retention, Training, Performance Management, IEX, ACE, Citrix, Sales, Networking, Employee Engagement, Clerical Skills, Technology Skills, Organizational..., Forecasting, Windows 7, Workforce Planning, HR Policies, Office Administration, Case Management Software, Legal

Education
Ivy Tech Community College
Associates Degree, Office Administration

Tell City High School   1994 — 1998
Diploma, General Studies

Experience
RealNetworks  July 2015 - Present
F5 Networks  March 2014 - April 2015
F5 Networks  June 2013 - March 2014
2NetSolution  December 2012 - June 2013
Volt Technical Resources  May 2012 - December 2012
ACCENT Marketing   August 2009 - April 2011
Equity Media Holdings   December 2006 - July 2008
Transocean  August 2006 - December 2006
Service Electronics  January 2005 - August 2006
Celestica  October 2003 - August 2004

Skills
TCP/IP, Cisco Technologies, Nmap, Wireshark, Nessus, Metasploit, DHCP, RDP, IP VPN, Network Engineering, Disk Encryption, TeamViewer, vSphere, DNS Server, Operating Systems, Hardware, Active Directory, Network Security

Education
ITT Technical Institute-Seattle   2013 — 2015
Bachelor of Applied Science (BASc), Computer and Information Systems Security / Information Assurance

ITT Technical Institute-Seattle   2011 — 2013
Associate of Science (AS), Network and System Administration, 3.65

ITT Technical Institute-Little Rock   2000 — 2002
Associate of Science (A.S.), Computer and Electronic Engineering, 3.45

Experience
STARTEK  November 2002 - Present
ACCENT Marketing   November 2002 - May 2015
ACCENT Marketing   May 2004 - July 2005

Skills
Sales, Team Development, Call Center, Program Managers, Customer Experience, Internal & External..., Management, Production Managment, Team Building, Call Center Development, Agent Development, Coaching, Development Coaching, Training Facilitation, Sales Management..., Call Centers, Telemarketing, Customer Retention, Contact Centers, Customer Satisfaction, Customer Service, BPO, CRM, Employee Training, Training

Education
Ivy Tech Community College   1995 — 1998
Associate's degree, Business Administration, Management and Operations, 3.2

Experience
AXS.com  May 2014 - Present
Examiner.com  March 2009 - Present
Self-employed  January 2012 - Present
ACCENT Marketing   February 2009 - October 2014
Spa City Blues Society   January 2011 - December 2013

Skills
Event Photography, Digital Photography, Canon, GIMP, Picasa, IEX Total View, Citrix, Microsoft Excel, Microsoft Word, Microsoft Exchange, Photography, Journalism, Facebook, Music, Social Networking, Photos, Social Media Marketing, Live Events, B&W Photography, Computers, Music Journalism, Media & Entertainment, Digital Marketing, Press Releases, Publicity, Entertainment, Social Media, Online Marketing, Sound, Blogging, Television, Customer Service, Marketing, Microsoft Office, Writing, Public Relations

Education
International Realtime Court Reporting Institiute   2014 — 2015

Middle Tennessee State University

Volunteer State Community College

Experience
OpenSquare  March 2015 - Present
Munson Business Interiors  November 1999 - March 2015
Pac-Van, Inc.   1998 - 1999
Accent Marketing   1997 - 1998

Skills
Furniture, Space-planning, New Business Development, Interior Design, Operations Management, Management, Project Management, Move Management, Space planning, Leadership, Process Scheduler, Customer Service, Microsoft Office, Sales, Strategic Planning, Purchasing, Team Building, Furnishings, Contract Negotiation, Sales Management, Selling, LEED, Sales Presentations, Account Management, B2B, Sales Process, Networking, Salesforce.com, Cold Calling, Sales Operations, Trade Shows, Retail, Direct Sales, Marketing, Budgets, Finish, Pricing, Negotiation, Carpet, Key Account Management, Building Relationships, P&L Management, Selling Skills, Space Planning

Education
Indiana University Bloomington
Communication and Media Studies

Indiana University-Southeast
Communications

Jeffersonville High School

Experience
AT&T  March 2015 - Present
AT&T  December 2013 - Present
Sprint  January 2013 - December 2013
ACCENT Marketing   September 2011 - January 2013

Skills
Sales, Direct Sales, Account Management, Solution Selling, Sales Operations, Sales Management, Telecommunications, Wireless, Sales Process, Customer Retention, Customer Satisfaction, Cold Calling, Salesforce.com, Selling, B2B, Inventory Management, D2D, Customer Service, CNC Programming, Coaching, Inspiring Teams, Sales Motivation, Entrepreneurship, Merchandising, iOS, Android, Windows, Outlook, Microsoft Excel, Team Management, Attendance Management, Operating Budgets, Exceed Sales Goals, Exceeding Quotas, Sales Presentations, Public Speaking, Customer Acquisition

Education
Indiana University—Purdue University Fort Wayne   2012 — 2014
Associate's degree, Business, Management, Marketing, and Related Support Services

National Park Community College   2011 — 2012
Associate's degree, Criminal Justice and Corrections

Experience
Nature's Alchemy   November 2014 - Present
Avercom LLC   November 2011 - July 2014
Avercom LLC   January 2014 - May 2014
ForLouisiana   2012 - 2013
JPMorgan Chase  July 2011 - November 2011
JPMorgan Chase  February 2010 - July 2011
ACCENT Marketing   September 2009 - February 2010
Ouachita Parish Police Jury   October 2007 - September 2009

Skills
Customer Service, Microsoft Office, Data Entry, Microsoft Word, Microsoft Excel, Call Center, Customer Satisfaction, Outlook, PowerPoint, Sales, Teamwork, Time Management, Fax, Social Media, Process Scheduler, Public Speaking, Event Planning, Research, System Administration, Call Centers

Education
LaDelta Community College   2012 — 2012
Associate of Business, Accounting

Louisiana State University   2004 — 2005
Biomedical/Medical Engineering

Experience
Lee Hecht Harrison  January 2011 - Present
DBM  April 2008 - December 2011
Tyco Integrated Security  2005 - 2007
Tyco Integrated Security  2000 - 2005
Accent Marketing   1998 - 2000
Deluxe Corporation  1998 - 2000

Skills
Career Counseling, Career Development, Employee Engagement, Talent Management, Leadership, Training, Employee Relations, Job Search Strategies, Organizational..., Human Resources, Organizational..., Personnel Management, Recruiting, Strategic Thinking, Workshop Facilitation, Resume Writing, Strategy, Coaching, Management Development, Job Coaching, Career Assessment, Personal Branding, Succession Planning, Call Centers, Outplacement, Coaching/Mentoring, Interviews, Organizational Design, Leadership Development, Management, HR Policies, Career Management, Executive Coaching, Performance Management, Talent Development, Execution Skills, Thought Leadership, Customer Satisfaction, Customer Experience, Call Center, 360 Feedback, Adovate, Change Management, Process Improvement

Education
Loyola University Chicago
MS

University of Minnesota-Twin Cities
BS

Experience
UniGroup, Inc  May 2015 - Present
Charter Communications  December 2013 - May 2015
Convergys  January 2013 - November 2013
ACCENT Marketing   March 2009 - March 2012

Skills
Customer Service, Sales, Mathematics, Computer Proficiency, Cellular Communications, Management, Teamwork, Team Leadership, Adaptability, Reliability, Microsoft Office, QuickBooks, Business Communications

Education
Jefferson College   2012 — 2016
Accounting

Linn State Technical College   2002 — 2004
Computer Systems Networking and Telecommunications

Experience
Appriss  December 2014 - Present
Appriss  February 2014 - Present
Appriss  January 2013 - February 2014
Appriss  September 2011 - January 2013
Insight Communications  September 2008 - December 2009
Accent Marketing   April 2007 - September 2008
Citibank  July 2004 - October 2006
Conti Medical Concepts   September 2000 - June 2004
Sears, Roebuck and Co.   1999 - 2000

Skills
Training, Management, Process Improvement, Customer Service, Team Leadership, Leadership, Team Building, Vendor Management, CRM, Call Centers, Program Management, Sales, Quality Assurance, Quality Management, Project Planning

Education
Assumption High School
Diploma

Indiana Wesleyan University
Pursuing Degree in Business Management

Murray State University
Coursework in Interpersonal Communications

Experience
NowSourcing  December 2010 - June 2011
ACCENT Marketing   April 2010 - March 2011
Dan's Competition   October 2007 - January 2010

Education
Indiana University-Southeast   2008 — 2010
BA, Marketing and Management

Rend Lake College   2005 — 2007
Associates, General Studies

Experience
RJ Young  August 2014 - Present
RJ Young  February 2011 - Present
Fukuda Denshi USA   July 2010 - March 2011
RJ Young  May 2006 - July 2010
Accent Marketing   November 2005 - May 2006

Skills
Account Management, Sales Process, B2B, Cold Calling, Direct Sales, Sales Management, New Business Development, Solution Selling, Sales, Selling, Sales Operations, Customer Service, Salesforce.com, Sales Presentations, Team Building, Strategic Planning, Document Imaging, Document Management, Negotiation, Managed Print Services, Contract Negotiation, Team Leadership, Customer Satisfaction, Marketing, Major Accounts, Outside Sales, Qualifying Prospects

Education
University of Southern Mississippi   1998 — 2002
Bachelor of Science, Networking/Systems Administrator

Byram

Hinds Community College

Experience
STARTEK  September 2014 - Present
ACCENT Marketing   May 2011 - September 2014
ACCENT Marketing   September 2010 - May 2011
ACCENT Marketing   January 2009 - September 2010
ACCENT Marketing   December 2007 - January 2009
ACCENT Marketing   March 2006 - December 2007
Citi Group  June 2004 - July 2004
Aegis Communications  August 2001 - July 2004
Aegis Communications  February 2001 - August 2001

Skills
Contact Centers, Call Centers, Customer Experience, Call Center, Leadership, Recruiting, Account Management, BPO, Call Center Development, Process Improvement, Team Building, Leadership Development, Organizational..., Marketing, Advertising, Microsoft Office, Workforce Management, Vendor Management, Customer Satisfaction, Sales, Telemarketing, Performance Management, Customer Retention, Training, Employee Engagement, Direct Marketing, Lead Generation, Operations Management, Management, Team Leadership, Avaya, Outsourcing, Customer Service, Employee Relations, CRM, Employee Training, Coaching, Telecommunications, Customer Engagement, Cross-functional Team..., Interviews, Human Resources, Strategy, Business Development, Time Management, Change Management, Training Delivery, Team Management, Hiring, Talent Management

Education
Mineral Area College   2013 — 2015

Missouri Western State University   2001 — 2004
Criminal Psychology

Experience
First Data Corporation  December 2009 - Present
ACCENT Marketing   February 2009 - December 2009
Heartland Payment Systems  October 2006 - February 2009
Bank of America Merchant Services  May 2005 - October 2006
NPC  August 1998 - May 2005

Education
Jefferson Community College

Experience
Time Warner Cable Business Class  2015 - Present
CBRE  2012 - 2014
LYEN ENTERPRISES, LLC   2011 - 2012
CenturyLink Business  2007 - 2011
CenturyLink Business  2006 - 2007
ACCENT Marketing   2004 - 2005
Sprint  2004 - 2004
Sprint  2003 - 2004
Sprint  1999 - 2003
Sprint  1996 - 1999

Skills
Business Development, National Accounts, Enterprise Account..., Program Management, Project Management, Leadership, Strategy, Sales Operations, New Business Development, Consulting, Team Building, Team Leadership, Cross-functional Team..., Business Transformation, Quality Assurance, Best Practices, Business Process..., Business Process..., Customer Experience..., Customer Retention, Contact Centers, Operations Management, Strategic Planning, B2B, Relationship Management, Corporate Partnership..., Business Alliance..., Employee Training, Training Delivery, Professional Mentoring, Team Mentoring, Mentoring New Hires, Collaborative Leadership, Cross-Organization..., Business Strategy, Strong Business Acumen, Class B CDL, Management, Key Account Management, Account Management, Start-ups, Start-up Environment, Process Improvement, Sales, Telecommunications, Training, Salesforce.com, Long-term Customer..., CRM Databases, Sales Presentations

Education
MidAmerica Nazarene University   2000 — 2002
Master of Business Administration (M.B.A.), General Studies

MidAmerica Nazarene University   1992 — 1997
Bachelor of Arts (B.A.)

Grain Valley School District - Grain Valley, Missouri
8th - 12th grades

Nevada School District - Nevada, Missouri
K - 7th Grades

Experience
Scott Equipment Company, LLC  July 2014 - Present
P&S Surgical Hospital  October 2010 - July 2014
Inbound Technologies   March 2010 - September 2010
Accent Marketing   November 2007 - March 2010

Skills
Software Documentation, Active Directory, Disaster Recovery, Servers, Call Centers, Windows Server, Windows 7

Education
Louisiana Tech University   1996 — 2000

Experience
ACCENT Marketing   November 2010 - Present
ACN  2014 - 2015
Sykes  2007 - 2010
PRC  2006 - 2007
Applied Card Systems  1998 - 2006
Telespectrum Worldwide  1996 - 1998

Skills
Call Center, Customer Satisfaction, BPO, Operations Management, Customer Experience, Vendor Management, Telemarketing, Performance Management, IEX, Customer Service, P&L, Team Building, Coaching, Outsourcing, Leadership Development, Customer Relations, Quality Assurance, Call Centers, Call Center Development, Contact Centers, Workforce Management, CRM, Inbound Marketing, Customer Retention

Education
Marshall University

Experience
Synchrony Financial  May 2014 - Present
McCalla Raymer  October 2013 - May 2014
TMX Finance  April 2013 - October 2013
Prommis Solutions  September 2012 - April 2013
ACCENT Marketing   February 2009 - September 2012
Accent Marketing   February 2008 - February 2009
Ajilon  April 2007 - February 2008
Pomeroy IT Solutions  January 2007 - April 2007
Humana  March 2006 - January 2007
Mead Johnson Nutrition  November 2001 - March 2006

Skills
SDLC, Business Analysis, SQL, Vendor Management, Process Improvement, Strategic Planning, Visio, IT Management, PMO set-up, Program Management, Process Development, Contract Negotiation, Change Management, PMP, Agile Project Management, Intellectual Property, Trademarks, SharePoint, Gemini, HotDocs, Risk Management, Compliance, Contract Management, Customer Relations, Requirements Analysis, Team Building, Cross-functional Team..., Team Leadership, Integration, Budget Management, Documentation, Operations Management, Analysis, Planning, Offshore, Problem Solving, Business Management, E-commerce, Project Planning, Budgeting, Administration, Mentoring, Data Analysis, Agile, Legal Advice, Corporate Law, Call Center, Licensing Negotiations, Foreclosures, System Administration

Education
Louis D. Brandeis School of Law at the University of Louisville   1997 — 2000
Juris Doctor, Law, 3.06

University of Louisville   1987 — 1990
Bachelor's Degree, Political Science, Soviet Area Studies

Experience
ACCENT Marketing   November 2007 - February 2010
Center for Cultural Resources at Indiana University Southeast   2005 - 2007
Dairyland Healthcare Solutions  2002 - 2002

Skills
Instructional Design, Technical Writing, Staff Development, Curriculum Design, Curriculum Development, Teaching, Microsoft Office, E-learning, PowerPoint, Word, Leadership Development, Needs Analysis, SnagIt, Documentation, Learning Management, Customer Service, Organizational..., Team Building, Access, Classroom Instruction, E-Learning, Microsoft Word

Education
Indiana University-Southeast   2003 — 2007
Bachelor of Science, Secondary Education

Experience
Lyles Pipeline Services   January 2010 - February 2013
Accent Marketing   September 2007 - May 2009
City of Ruston  March 2002 - October 2006
United Parcel Service  January 1992 - January 2001
Allcraft USA   January 1989 - January 1991
AT&T  January 1988 - January 1989
Domino's Pizza  January 1985 - January 1988

Skills
Troubleshooting, Software Documentation, Call Center, Operations Management

Education
Downsville High School

Louisiana Tech University

Northeast Louisiana University

Experience
Behavioral Health Group  May 2013 - Present
Behavioral Health Group  December 2004 - April 2013
ACCENT Marketing   December 2003 - December 2004
Trigen Energy Corporation  April 1990 - December 2002

Skills
Benefits Administration, Mergers & Acquisitions, 401(k) Administration, Employee Relations, Recruiting, Project Management, HR Policies, Multi-state Payroll..., Employment Law, Benefits Design, Open Enrollment, Human Resources, Management, Compensation & Benefits, Onboarding

Education
Keller Graduate School of Management   1997 — 1999
Master’s Degree, Human Resource Management, awarded with distinction (3.67)

Missouri Western State University   1988 — 1989
Bachelor of Science in Business Administration (B.S.B.A.), Accounting, awarded cum laude (3.6)

Experience
STARTEK  June 2015 - Present
Simply Southern LLC   February 2014 - Present
ACCENT Marketing   January 2013 - June 2015
ACCENT Marketing   July 2010 - January 2013
Accent Marketing   April 2008 - July 2010
A division of PNC Bank  August 2007 - April 2008
Smashing Tomato - Lexington   August 2006 - July 2007
Newtown Crossing Apartments   May 2005 - August 2006

Skills
Employee Relations, Human Resources, People-oriented, Works well in a team, Works well individually, Management, Learning Quickly, Team Building, Customer Satisfaction, Eager to learn new..., Event Planning, Call Centers, Customer Service, Employee Benefits, Inbound Marketing, Social Media, Interviews, Customer Experience, Program Management, Telemarketing, Call Center, Workforce Management, Time Management, Facebook, Administration, Training, Open to New Ideas, Social Networking, Hiring, FMLA, PowerPoint, Microsoft Office, Unemployment Claims, Workers Compensation, Data Entry, HR Policies, Organization, Onboarding, Disciplinary Action, Coordinating Events, Custom Invitations

Education
Indiana University-Southeast   2007 — 2013
Bachelor of Science (BS), Business Marketing

University of Kentucky   2004 — 2006
NA, Communications

Providence High School   2000 — 2004

Experience
Centene Corporation  March 2012 - Present
ACCENT Marketing   October 2007 - March 2012
Mecom LTD   January 2000 - September 2007
Western Southern Life Insurance  August 1997 - January 1998
Rhodes 101 Stop   January 1997 - August 1997
Pizza Hut, Inc  January 1994 - January 1997

Skills
Call Center, Troubleshooting, Microsoft Office, Technical Support, Sales, Software Documentation, Windows, Marketing, Advertising, Temporary Placement, Management Development, Inventory Management, Employee Relations, Call Centers, Workforce Management, Avaya, Customer Experience, Leadership, Recruiting, Customer Satisfaction, Vendor Management, Performance Management, Forecasting, Management, Quality Assurance, Training

Education
Jefferson College   1993 — 1994

Experience
Allconnect  June 2013 - Present
Pacific Pulmonary Services  May 2011 - June 2013
Charter Communications  November 2010 - May 2011
ACCENT Marketing   June 2009 - November 2010
ACCENT Marketing   October 2007 - June 2009
YUM! Brands  July 2003 - January 2005

Skills
Workforce Management, Forecasting, Scheduling, Call Center, Planning, Microsoft Office, Excel, Workforce Planning, PowerPoint, IEX, Process Scheduler, Call Centers, Microsoft Excel, Process Improvement, Performance Management, Customer Satisfaction, Project Planning, Operations Management, Training, Management

Education
Indiana University-Southeast
Bachelor of Science, Business Management

Experience
Waupaca Foundry  May 2013 - Present
ACCENT Marketing   November 2008 - September 2009
GameStop  May 2006 - September 2008

Skills
Computer Hardware, Computer Information..., Network Administration, Network Security, Web Design, Social Networking, Computer Maintenance

Education
Ivy Tech Community College-Southwest   2011 — 2014
Associates of Science, Computer Information Technology, 3.5

Ivy Tech Community College   2011 — 2013
Technical Certificate in Computer Information Technology, Computer Information Technology, Certficate

Experience
Firstsource Solutions Limited  May 2014 - Present
ACCENT Marketing   March 2008 - April 2014
Hitachi Cable Automotive Products USA  January 2007 - April 2009

Skills
Workforce Management, Call Centers, Contact Centers, Customer Satisfaction, Process Improvement, Customer Service, Performance Management, Forecasting, Call Center Development, Training, Operations Management, Management, IEX, Coaching, Leadership, Workforce Planning, Team Building, Employee Engagement, Analytics, Team Leadership, Time Management, Cross-functional Team..., Retail, Program Management, Payroll, Leadership Development, New Hire Orientations, Strategic Planning, Outlook, PowerPoint, Conflict Resolution, Microsoft Excel, Microsoft Word, Microsoft Office, Sales, ACD, Outsourcing, IVR, Customer Experience, Strategy, Employee Training, Employee Relations, Analysis, Human Resources, Recruiting, Vendor Management, Account Management

Education
Indiana University-Southeast   1999 — 2000
none, english and math

Experience
Children's Mercy Hospital  June 2010 - Present
LaserEquipment, Inc.   August 2009 - January 2013
Papa Johns  June 1997 - June 2010
ACCENT Marketing   August 2001 - 2009

Skills
Microsoft Word, Customer Service, Healthcare, Sales, Microsoft Excel

Education
Metropolitan Community College-Maple Woods
Associate of Arts and Sciences (A.A.S.), Registered Nursing/Registered Nurse

Experience
ACCENT Marketing   December 2011 - Present
Weiser Security Inc   May 2009 - April 2012
Weiser Security Services, Inc.   May 2009 - May 2011
Hewlett Packard  December 2007 - May 2009
Hydro Chem  December 2008 - April 2009
Inventec Manufacturing   February 2006 - December 2007
Delta  April 2004 - August 2005
Res Care  December 2001 - March 2004
Delta  January 2001 - October 2001

Skills
Physical Security, Security Operations, Security Training, Security Management, Corporate Security, Workplace Violence, Access Control, Executive Protection, Security, CCTV, Personal Security, Surveillance, Security Audits, Private Investigations, Loss Prevention, Security+, Security Awareness

Education
Houston Community College   2007 — 2008
electrician

Houston Community College   2007 — 2008
Electrical and Electronics Engineering

Sarah T Reed Senior High School   1994 — 1997
Diploma, General Studies

Sarah T Reed Senior
High SchoolDiploma1997; of, Business Management

Experience
MasterBrand Cabinets  August 2013 - Present
MasterBrand Cabinets  November 2012 - Present
Custom Enterprises LLC   January 1990 - February 2013
ACCENT Marketing   April 2012 - November 2012

Skills
Data Center, Network Security, Software Configuration..., Software Installation, Management, Outside Sales, Information Technology, Sales Management, Network Security..., Account Management, Industrial Distribution, Training, Operations Management, Strategic Planning, Customer Service, Process Improvement, Team Building, Leadership, Sales, Microsoft Office, Marketing, Customer Satisfaction

Education
ITT Technical Institute-Newburgh   2011 — 2013
Associates, Network and System Administration/Administrator

ITT-Tech   2011 — 2013
Associates, Network Systems Administration

Experience
Oscor Inc.  March 2009 - Present
Health Systems Solutions  April 2006 - March 2009
ACCENT Marketing   June 2004 - May 2006

Skills
Medical Devices, HR Project Management, Deferred Compensation, HR Metrics, FMLA, Leave of Absence, Compensation & Benefits..., EEO, Onboarding, Compensation Structures, Compensation & Benefit, Human Resources, Compensation & Benefits, Employee Benefits

Education
Middle Tennessee State University   1999 — 2001
Master's degree, Industrial and Organizational Psychology

University of Florida   1996 — 1999
Bachelor of Arts (BA), Psychology

Experience
Currently Unemployed  April 2012 - Present
ACCENT Marketing   August 2011 - April 2012
Lansing Correctional Facility  September 2010 - April 2012
Lansing Correctional Facility  2010 - 2012
WIS International Inventory   March 2010 - November 2010
Staffmark  May 2009 - June 2010
Hollywood Video  April 2007 - November 2008

Skills
Assemblies, Food Service, Janitorial, Lifting Equipment, Unloading, Machine Learning, Mailers, Material Handling, Order Picking, Packers, Pallet Jack, Recieving, Shipping, Sorting, Call Center, Cashiering, Clerical Skills, Filing, Cafeteria, Dishwashers, Housekeeping, Laundry, Assembly Lines, Valet Parking

Education
Leavenworth High School
Diploma

Johnson County Community College
Business Administration/Culinary Arts

Experience
Triumph Group  Intake CoordinatorXeroxOctober 2012 - Present
ACCENT Marketing   January 2009 - September 2012

Education
National Park Community College   2012 — 2013

Kirtland Community College

Experience
L & D Mail Masters, Inc.   August 2011 - Present
ACCENT Marketing   April 2011 - August 2011
Lorain County Community College  November 2008 - December 2010
Lorain County Community College  August 1998 - November 2008

Skills
Website Development, Data Entry, Data Processing, Variable Data Printing, Data Cleaning, Online Data Entry, Customer Service, Proofreading, HTML, CSS, Microsoft Excel, Microsoft Word

Education
Lorain County Community College   1997 — 2010
Associate of Arts (AA), General Studies

Lorain County Community College   1997 — 2001
Associate of Applied Business, Computer Systems Networking and Telecommunications

Lorain County Community College   1997 — 2001
Associate of Applied Business, Computer Programming

Vermilion High School   1994 — 1997
High School Diploma, General Studies

Experience
US Navy  November 2008 - Present
NetApp  June 2008 - November 2008
ACCENT Marketing   June 2005 - June 2008

Education
Keiser University-Ft Lauderdale   2012 — 2014
Bachelor of Science (B.S.), Cyber Forensics/Info Security

Keiser University-Ft Lauderdale   2005 — 2007
Associate of Science (A.S.), Computer Networking/Security Management