ACCENT Marketing
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ACCENT Marketing Employees
OptumRx (Contracted with the Arkansas Department of Finance and Administration) January 2015 - Present
Self Employed August 2005 - Present
ACCENT Marketing 2010 - August 2014
Winona High School July 2009 - August 2010
Skills
Training, Music Education, Band, Composition, Program Management, Employee Relations, Performance Management, Coaching, Onboarding, Leadership Development, Leadership, Microsoft Office, Team Building, Team Leadership, Recruiting, Teaching, Microsoft Excel, Customer Satisfaction
Education
Strayer University 2013 — 2015
Master of Business Administration (MBA), Human Resources Management and Services, 4.0
Mississippi State University 2005 — 2008
BME, Music Education, 3.57
East Central Community College 2003 — 2005
AA, Music Education, 3.79
FedEx Freight February 2014 - August 2014
Olive Garden July 2012 - March 2013
ACCENT Marketing July 2007 - May 2012
Coltons Steakhouse September 2005 - March 2011
Skills
Customer Service, Forklift Operator, Cashiering, Microsoft Word, Sales, Teamwork, Data Entry, Inventory Control, Warehousing, Shipping, Problem Solving, Microsoft Office, Inventory Management, Forklift Operation, Cash Handling, People Skills
Education
Sacramento City College 2013 — 2013
Associate of Arts (AA), Administration of Justice
Good Earth Learning Center January 2014 - Present
Fidelity National Information Services June 2012 - March 2014
Vestcom January 2010 - June 2012
Replacement Parts/Bumper-to Bumper Auto Parts Distributor November 2007 - January 2010
Therapeutic Family Services June 2004 - January 2007
ACCENT Marketing 2007 - 2007
Central Arkansas Development Council 2002 - 2004
Skills
Employee Relations, Interviewing, Performance Management, Hiring, Strategic Planning, Employee Engagement, Leadership Development, Deferred Compensation, Personnel Management, Workforce Planning, Technical Recruiting, Talent Acquisition, Human Resources, Organizational..., Interviews, College Recruiting, HRIS, FMLA, Coaching, Talent Management, Employment Law, Sourcing, Applicant Tracking..., Change Management, Leadership, Vendor Management, Team Building, Benefits Administration, Recruiting, New Hire Orientations, Employee Benefits, Training, Employee Training, Onboarding, HR Policies, Software Documentation, Customer Service, Management, Succession Planning, Temporary Placement, Employee Handbooks, Policy, Account Management, Payroll
Education
University of Arkansas 2005 — 2008
Masters of Education, Adult Education
University of Arkansas 2003 — 2005
Bachelors Degree, Human Resource Development
ACCENT Marketing July 2013 - Present
US Army December 2008 - December 2011
Ginn Security Services,LLC July 2006 - December 2008
Wackenhut February 2004 - November 2006
US Army March 1999 - December 2003
Skills
Army, Command, Counterinsurgency, Counterterrorism, Firearms, Fitness, Force Protection, Intelligence Analysis, Military, Military Experience, Military Training, Military Operations, Operational Planning, Sports, Security, Weapons, Reconnaissance, Security Clearance, Tactics, Organizational...
Education
Wyotech-Daytona 2012 — 2013
Certtificate, Motorcycle Technology - Asian(Sport) Specialty
Daytona State College 2012 — 2012
none, Gen. A.A.
Warrior Leader Course 2009 — 2009
none, Professional Development
Pensacola Junior College 2005 — 2005
Daytona State College
Clarksville High School
Riney 2013 - Present
. January 1995 - Present
Butler, Shine, Stern & Partners January 2012 - Present
LehmanMillet 2013 - 2013
Goodness Mfg. October 2010 - January 2012
Goodness Mfg. June 2010 - October 2010
Castells & Asociados January 1999 - December 2007
Accent Marketing March 2000 - January 2001
KWHY-TV Channel 22 Los Angeles July 1995 - July 2000
Skills
Creative Director, Voice Actor, Spanish Copywriter, Television, Creative Development, Advertising, Radio, Film, Spanish, Creative Direction, Promotions, Broadcast, Video Production, Entertainment, Copywriting, Creative Writing, Film Production, Art Direction, Creative Strategy, Interactive Advertising, Social Media, Concept Development, Content Strategy, Online Marketing, Video Editing, InDesign, Direct Response, Music, Final Cut Pro, Integrated Marketing, Direct Marketing, Social Media Marketing, Digital Marketing, Online Advertising, Brand Development, Digital Media, New Media, Strategy, Digital Strategy, Direct Mail, Interactive Marketing, Graphic Design, Relationship Marketing, Branding & Identity, Corporate Branding, Brand Architecture, Mobile Marketing, Voice Over, Marketing Communications, Commercials
Education
Tecnológico de Monterrey 1990 — 1995
Major
Tecnológico de Monterrey 1990 — 1995
Bachelor's Degree
Working Solutions January 2012 - Present
Working Solutions January 2012 - Present
SPH Marketing May 2006 - November 2009
Accent Marketing March 2005 - March 2006
Skills
Microsoft Office, Research, Public Speaking, Higher Education, PowerPoint, Microsoft Excel, Microsoft Word, Social Media, Editing, Customer Service, Data Analysis, English, Teamwork, Outlook, Strategic Planning, Windows
Education
Polk State College 2008 — 2011
Associate's degree and state certification for Medical Transcription, Heath Information, Medical Coding, Transcription, Anatomy & Physiology
Polk State College
Bachelor of Science (BS), Medical Transcription, Computer Networking, Medical A & P
One-Stop Homeownership Center October 2010 - Present
ACCENT Marketing May 2008 - May 2010
The Veracity Group October 2007 - May 2008
University of Memphis – Instructional & Curriculum Leadership May 2005 - May 2007
Skills
Call Center, Employee Training, Sales, Leadership, Customer Service, Troubleshooting
Education
The University of Memphis 2002 — 2007
BBA, International Business
Home Properties June 2011 - Present
ACCENT Marketing January 2008 - March 2010
Skills
Customer Service, Customer Satisfaction, Microsoft Excel, Microsoft Office, Troubleshooting, SQL, SharePoint, Microsoft Word, Windows, Computer Hardware, Microsoft SQL Server, Process Improvement, PowerPoint, Sales, Windows 7, Budgets, Process Scheduler, Call Centers, Team Building, Outlook, System Administration, Databases, Analysis, Database Administration, Business Analysis, Supervisory Skills, Management, Training, Team Leadership, Project Planning, Windows Server, Technical Support, Property Management, Access, Vendor Management, Project Management, Software Documentation, MS Project, Integration, ITIL, Networking, Contract Negotiation
Education
Monroe Community College 2014 — 2017
Computer/Information Technology Administration and Management
Williamson High School 2001 — 2006
Advanced Regents Diploma
Greece Arcadia 2002 — 2005
Matthews & Matthews Law Firm January 2015 - May 2015
US Senator Mary L Landrieu May 2014 - January 2015
JPMorgan Chase January 2012 - August 2013
Pierre & Pierre Attorneys at Law, L.L.C. January 2012 - August 2013
CenturyLink April 2011 - January 2012
ACCENT Marketing March 2009 - September 2009
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, Research, Teamwork, Photoshop, Social Media, Public Speaking, English, Spanish, Call Centers
Education
Southern University Law Center 2013 — 2016
Juris Doctorate, Law
University of London 2014 — 2014
Study Abroad Program, Comparative Constitutional Law, European Law
University of Louisiana at Monroe 2008 — 2012
Bachelor of Arts (B.A.), Criminal Justice/Pre-Law, 3.225
The Rehabilitation Institute of Kansas City February 2013 - Present
ACCENT Marketing January 2011 - February 2013
MHC Kenworth July 2009 - March 2010
Cerner Corporation June 2004 - August 2006
Skills
Applicant Tracking..., Recruiting, Human Resources, Interviews, Training, New Hire Orientations, Employee Relations, Talent Acquisition, Healthcare, Non-profits, Public Relations, Fundraising, Event Planning, Social Media, Program Development
Education
Missouri Western State University 2006 — 2009
BS, Speech Communications emphasis in Organizational Communication
Missouri Western State University 2006 — 2009
Minor, Political Science and Government
Maple Woods Community College 2004 — 2006
Apple April 2015 - Present
AT&T September 2013 - March 2015
GMR Marketing 2010 - August 2013
ACCENT Marketing January 2009 - June 2010
Skills
Entertainment, Customer Service, Customer Satisfaction, Customer Engagement, Product Marketing, Microsoft Office, Microsoft Word, Microsoft Excel, Marine Biology, Microsoft Technologies, Electronics, Promotions, Sales Promotion, Facebook, Marketing Communications, Advertising, Relationship Marketing
Education
Southeast Missouri State University 2010 — 2014
Bachelor of Science (B.S.), Marine Biology and Biological Oceanography
Lisa Lynn Designs ,LLC November 2014 - Present
Lisa Lynn Designs LLC. November 2012 - Present
Accent Marketing June 2006 - November 2012
Accent Marketing June 2006 - November 2012
Aeropostale September 2003 - April 2006
Aeropostale September 2003 - March 2006
Skills
Sales, Merchandising, Customer Service, Management, Marketing, Sales Management, Team Building, Visual Merchandising, Software Documentation, Retail, Time Management, Customer Satisfaction, Microsoft Office, PowerPoint, Microsoft Word, Microsoft Excel, Outlook
Education
Sullivan University 2007 — 2012
Bachlor's Degree, Interior Design
Floyd Central High School 1998 — 2003
Diploma, Basic
Mobile Fence and Landscaping Guest Service/ AuditSprings Hotel and SpaJuly 2011 - April 2012
ACCENT Marketing August 2010 - March 2011
Comfort Inn-West January 2003 - December 2003
Palace Inn (Clarion) May 1996 - April 1999
Skills
Management, Project Management, Leadership, Team Leadership, Construction, Construction Management, Contractors, Hospitality, Customer Service, Call Centers, Account Reconciliation, Auditing, Bookkeeping, Employee Benefits, Internet, Layout, Microsoft Office, Microsoft Excel, Microsoft Word, Office Management, PowerPoint, Quality Assurance, Small Business, Windows, Data Entry, Advertising, Marketing, Purchasing, Client Billing, Human Resources, Project Planning, Payroll, Accounts Payable, Accounts Receivable, Estimating, Project Bidding, Reservation, Office Administration, Quality Control, Security, Employee Training
Education
University of Arkansas at Little Rock 2011 — 2013
Bachelor of Business Administration (BBA), Business Administration and Management, General
National Park Community College 2009 — 2011
Associate of Arts (AA), Elementary Education and Teaching
WellCare Health Plans January 2015 - Present
inVentiv Health April 2014 - October 2014
Catholic Health Initiatives September 2012 - February 2014
Catholic Health Initiatives July 2010 - September 2012
Level 3 Communications October 2009 - July 2010
Accent Marketing May 2009 - October 2009
Level 3 Communications 2007 - 2009
Denver Water May 2003 - May 2007
Level 3 Communications May 2000 - April 2003
Comcast Cable 1989 - 1998
Skills
Vendor Management, SQL, Telecommunications, Provisioning, Customer Satisfaction, VoIP, Service Delivery, Call Centers, Managed Services, Program Management, Troubleshooting, Integration, Cross-functional Team..., Customer Service, LAN-WAN, Project Management, Operations Management, Customer Experience, Workforce Management, Team Leadership, Leadership, Process Improvement, Management, Business Process..., Software Documentation
Education
Regis University 2014 — 2015
Associate’s Degree, Business Administration and Management, General
Regis University 1998 — 2000
Business Administration, Management and Operations
Life Extension July 2009 - Present
Accent Marketing September 2000 - July 2009
Education
Polk Community College 1996 — 2001
Associates Degree, Marketing/Advertising
Tollgate High School 1978 — 1981
Graduated, Business
ACCENT Marketing January 2014 - Present
Kirlins Hallmark October 2013 - January 2014
McDonald's Corporation February 2011 - November 2011
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint
Education
Sanford-Brown College 2012 — 2013
Associates of Applied Science, Diagnostic Medical Sonography/Sonographer and Ultrasound Technician
Potosi R-III High School 2009 — 2012
Diploma, General
Everest University-Tampa Fl December 2004 - December 2014
Pitney Bowes Management Services June 2003 - December 2004
ACCENT Marketing August 2002 - June 2003
Skills
Team Leadership, Time Management, Employee Training, Enrollment Management, Organizational..., CampusVue, Customer Retention, Distance Learning, Team Management, Microsoft Excel, Admissions, Outlook, Student Recruiting, Microsoft Word, Business Development, Student Affairs, Contract Management, Sales, Interviews, Revenue & Profit Growth, Payroll, Administration, Accounting, Account Reconciliation, Accounts Payable, motivation
Education
Saint leo University 1999 — 2004
Bachelor's degree, Accounting and Finance
Saint Leo University 1997 — 2002
Bachelor's degree, Accounting
USAA November 2014 - Present
USAA January 2005 - November 2014
ACCENT Marketing May 2003 - January 2005
Papa John's International August 2001 - May 2003
Skills
Insurance, Underwriting, Property & Casualty..., General Insurance, Licensed Property &..., Flood Insurance, Management, Sales, Leadership, Strategic Planning, Health Insurance, Team Building, Customer Service, Project Management, Process Improvement, Commercial Insurance, Risk Management, Change Management
Education
Saint Leo University 2013 — 2015
Bachelor's degree, Psychology
Pasco-Hernando Community College 2003 — 2013
Associate's degree, Liberal Arts and Sciences/Liberal Studies
ACCENT Marketing March 2010 - December 2010
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, Research, Teamwork, Photoshop, Social Media, Public Speaking, C++, English, Java, HTML, C, Windows, Matlab, Event Planning, AutoCAD, Time Management
Education
Owensboro Community and Technical College 2011 — 2016
Master's degree, Social Work/ specializing in Counseling
Coast Professional, Inc. March 2013 - Present
ACCENT Marketing June 2012 - March 2013
Louisiana Economic Development August 2011 - May 2012
DIRECTV November 2005 - July 2011
DIRECTV January 2003 - October 2005
Skills
Strategic Planning, Call Center, Performance Management, Recruiting, Forecasting, Team Building, Leadership, Call Centers, Leadership Development, Vendor Management, Employee Engagement, Talent Acquisition, Program Management, Human Resources, Project Planning, Customer Service, Team Leadership, CRM, Management, Training, Process Improvement, Account Management, Business Process..., Change Management, Sales, Budgets, Operations Management, Employee Relations, Team Management, Project Management, Customer Retention, Time Management
Education
New England College of Business and Finance 2008 — 2011
Bachelor of Science (BS), Finance
Western Governors University 2013 — 2014
Master of Business Administration (M.B.A.)
North Louisiana Chamber of Commerce 2010 — 2011
Leadership Ouachita
Safari Blazin March 2010 - Present
ACCENT Marketing December 2008 - October 2010
Grantham University January 2008 - December 2008
Skills
Hardware Engineering, Computer Hardware, Marketing Communications, Graphic Design, Customer Service, Marketing, Operating Systems, Help Desk Support, Project Management
Education
Park University 2003 — 2008
BS computer science, Computer and Information Systems Security/Information Assurance
Nyer Baptist High school 1997 — 2000
Associate's degree, Physics
Cutter Morning Star High School January 2015 - Present
TeleTech April 2014 - September 2014
TeleTech November 2013 - February 2014
Dollar General June 2013 - September 2013
ACCENT Marketing February 2012 - October 2012
Dollar General August 2010 - October 2010
Quik Sak July 2009 - May 2010
Skills
Customer Service, Computer Hardware, Computer Repair, Customer Retention, Customer Support, Assistant Work, Cash Handling, Cash Register, Data Entry, Professional Phone..., Typing, Carpentry, Call Centers, Construction, Communication, Cashiering, Coordination, Data Collection, Multi-Task Management, Organization Skills, Time Management, Annual Reports, Spreadsheets, Telephone Skills, Master Scheduling, Microsoft Office Suite, Creative Problem Solving, Mathematics, Sales, Troubleshooting, Invoicing, Customer Satisfaction, Customer Experience, Teamwork, Analysis, Retail, Microsoft Word, Microsoft Excel, People Skills
Education
National Park Community College 2009 — 2011
Associate of Science (A.S.), Mathematics
National Park Community College 2006 — 2008
Associate of Arts (A.A.), Mathematics, 3.56
Graphic Packaging International April 2013 - Present
Action Revenue Recovery May 2010 - Present
ACCENT Marketing 2008 - 2010
Skills
Active Directory, Troubleshooting, Computer Hardware, Process Improvement, Technical Support, System Administration, Network Administration, Servers, Software Documentation, SAP, Vendor Management, Windows Server, Windows, Project Management, Windows 7, Windows XP
Education
Northwestern State University 2014 — 2016
Bachelor's degree, Computer Information Systems (Still attending)
University of Louisiana at Monroe 2013 — 2014
Bachelor's degree, Computer Information Systems
Tourico Holidays August 2015 - Present
Verizon June 2015 - August 2015
Accent Marketing January 2015 - June 2015
Verizon June 2014 - August 2014
AERIN June 2013 - January 2014
Skills
Leadership, Public Speaking, Microsoft Excel, Microsoft Word, Customer Service, Teamwork, Volunteer Management, Cultural Diversity, Team Leadership, Finance, Accounting, Time Management, Negotiation, Strategy, Financial Analysis, Sales, Social Networking
Education
University of Central Florida 2012 — 2016
Bachelor's Degree, Business Finance, 3.6
Hampton Bays High School 2008 — 2012
Louisville, KY February 2015 - Present
EnovaPremier, LLC December 2012 - January 2015
EnovaPremier, LLC April 2012 - December 2012
ACCENT Marketing 2010 - April 2012
ICATT Consulting September 2010 - November 2010
Interroll November 2006 - August 2010
Cape Fear Community College 2005 - 2006
Cape Fear Community College October 2002 - November 2005
Intel, Siemens, Opuswave Networks, Xircom 1999 - 2001
Skills
Employee Relations, Recruiting, Performance Management, Talent Acquisition, Human Resources, Employee Benefits, Legal Compliance, Best Practices, Communication, Key Performance..., Lean Manufacturing, Management, Networking, Quality Management, Training, New Hire Orientations, Sourcing, Temporary Placement, Leadership, Hiring
Education
Regis University
B.S., Business Administration, Focus in HR Management
Calera Baptist August 2011 - Present
Calera First United Methodist September 2010 - Present
JCPenney November 2004 - March 2006
Accent Marketing April 2004 - October 2004
Skills
Typing, Outstanding Customer..., Teaching Experience
Education
University of Alabama 2010 — 2013
In progress, Consumer Sciences/Human Sciences
Hoover High School 1999 — 2003
High School Diploma
Electronic Entry Distributors Business Development SpecialistElectronic Entry DistributorsSeptember 2013 - Present
ACCENT Marketing April 2012 - July 2013
Meadow Burke June 2011 - September 2011
Everest University Online September 2010 - April 2011
Master Halco May 2005 - December 2010
Master Halco February 2001 - May 2005
Skills
Account Management, Sales Operations, Sales Management, Sales, Building Materials, New Business Development, Budgets, Purchasing, Customer Service, Forecasting, Inventory Management, Team Building, Process Improvement, Marketing, B2B, Business Development, Sales Process, Pricing, Program Management, Training
Education
Saint Leo University 2011 — 2013
MBA, Marketing, 3.816
Saint Leo University 2007 — 2010
BA, Business Administration
Simply Waste October 2010 - Present
PetFirst Healthcare January 2004 - Present
AIG January 2012 - January 2015
Service Net January 1996 - 2012
ACCENT Marketing May 1994 - October 1999
General Electric June 1992 - May 1994
General Electric 1989 - 1990
General Electric June 1987 - June 1989
Skills
Strategic Planning, New Business Development, Marketing Strategy, Business Development, Sales Management, Marketing, Account Management, Product Development, Competitive Analysis, Strategic Partnerships, Social Media Marketing, Entrepreneurship, Direct Marketing, Leadership, Mergers & Acquisitions, Product Management, Team Building
Education
Northwestern University - Kellogg School of Management 1990 — 1992
MBA, Marketing
University of North Carolina at Chapel Hill 1983 — 1987
BSBA, Marketing
Sensient Pharmaceutical Coating Systems May 2014 - August 2014
Starbucks August 2013 - January 2014
ACCENT Marketing April 2011 - August 2013
Skills
JDE Enterprise One, Demand Forecasting, Pivot Tables, Logistics, Production Planning, forecasting, Communication, Empathy, Ownership, Critical Thinking, Customer Service, Troubleshooting, Internet Explorer, Switchboard Operator, Microsoft Excel, Microsoft Office, Microsoft Word, PowerPoint, Time Management, Sales, Leadership
Education
Saint Louis University 2012 — 2016
Current, Accounting
Mineral Area College 2012 — 2013
NA, General Studies
Isle of Capri Casino September 2012 - Present
Integrity Solution Services, Inc. December 2006 - September 2012
ACCENT Marketing January 2006 - September 2006
Skills
Quality Assurance, Surveillance, Customer Service, Microsoft Excel, Asset Protection, Investigation, Coaching, Call Centers, Gaming Industry, Supervisory Skills, Gaming, Online Gambling, Poker, Team Building, Casino Gaming, Casino
Education
Southeast Missouri State University
Accent Marketing July 2014 - Present
Self-Employed July 2009 - Present
University of Maine Extension/Camp Tanglewood June 2012 - August 2012
Schnuck Markets, Inc. September 2011 - June 2012
Hammert's Iron Works May 2008 - November 2008
The Samuel Group September 2005 - November 2007
Stephens & Company, CPAs, LLC December 2003 - April 2005
Durham Regional Spine Center January 2002 - November 2003
Education
L'Ecole Culinaire 2009 — 2011
AOS, Culinary Arts
Southwest Baptist University
Theatre
State of Missouri February 2013 - Present
State of Missouri November 2011 - February 2013
ACCENT Marketing 2010 - 2011
Skills
Social Services, Case Managment, Government, Policy, Program Development, Public Speaking, Research, Workforce Development, Microsoft Office
Education
Missouri Baptist University
Bachelor of Science, Applied Management
Missouri Baptist University
Master of Business Administration (M.B.A.)
Pasco Sheriff's Office May 2005 - April 2010
Pasco Sheriff 2005 - 2010
ACCENT Marketing October 2004 - February 2005
Walmart January 2001 - February 2002
Arby's Restaurant Group December 1990 - October 2000
Skills
Analytical Skills, Dependable Team Player, Reliable, Teamwork, Multi Tasking, Telecommunications, Law Enforcement..., College, Highly self-motivated, Computers, Interpersonal..., Microsoft Word, Microsoft Office, Microsoft Excel, Spreadsheets, Thrive in..., Organizational..., Defensive Driving, Cross-functional Team..., Goal Oriented, Team Management, Operations Management, Business Intelligence, Internet, Memos, Report Writing, Financial Reporting, Building High..., Customer Service..., Customer Satisfaction, Typing, Sales Funnel..., Adult CPR, AED, State Laws, First Responder, Numeric Filing, Achieving Your Highest..., Investigation, Investigative Reporting, Corrections, Communication Skills, Self-driven
Education
Pasco-Hernando Community College 1995 — 2013
AS Crimomology, AA Science, Internet Services Technology, AS Crimomology, AA Science, Internet Services Technology
Pasco-Hernando State College 1995 — 2010
AS Crimonology, Basic Recruit Law Enforcement, Corrections, AS Crimonology, Basic Recruit Law Enforcement, Corrections
NTT DATA Americas August 2013 - Present
Yum! Brands January 2000 - August 2013
Accent Marketing March 1995 - January 2000
Anthem January 1994 - March 1995
Skills
BMC Remedy, BMC Remedy..., VB.NET, C#, Microsoft SQL Server, Databases, Software Development, Software Design, Database Design, Integration, Data Integration, Microsoft Office, ASP.NET, XML, SOAP, SDLC, Application Lifecycle..., Vendor Management, ETL, Disaster Recovery, Visio, JCL, SharePoint, PCI DSS, Agile Methodologies, ITIL, COBOL, DB2
Education
Sullivan University 2003 — 2006
B. S., Information Technology
The Berkshire Management Company January 2012 - Present
Dillards 2013 - 2013
Crown Diversified April 2011 - January 2012
ACCENT Marketing September 2009 - March 2011
Buffalo Wild Wings March 2009 - September 2009
California Toe Rings & Henna July 2005 - February 2009
Starbucks Coffee Company September 2008 - January 2009
Best Western Friday Harbor Suites February 2008 - July 2008
Windermere Real Estate February 2007 - September 2007
Skills
Data Entry
Education
Mineral Area College 2011 — 2012
Biological Science
Moorpark College 2008 — 2009
Biological Science
Santa Monica College 2005 — 2005
Biological Science
Pierce College 2002 — 2004
Fine Arts
High School graduate
fine arts; speech
Independent Study and Research July 2010 - Present
U.S. Census Bureau March 2010 - July 2010
Scicom (MSC) Bhd September 2009 - January 2010
ACCENT Marketing November 2007 - July 2009
Geac Public Safety (now Enroute 911) January 1977 - March 2003
Bell Labs Lucent Technologies December 1995 - January 1997
Physician's Healthcare Plans, Inc. December 1994 - September 1995
Micro Warehouse November 1993 - June 1994
Prudential Property and Casualty Ins. Co. July 1977 - March 1993
Skills
Software Documentation, Quality Assurance, Databases
Education
Rensselaer Polytechnic Institute 1976 — 1977
M.S., Technical Writing
Wilkes University 1972 — 1976
B.A., Political Science and English
Physician's Center for Beauty May 2011 - Present
SHPS August 2010 - May 2011
Accent Marketing 2007 - 2009
Consolidated Resorts 2004 - 2006
Subway 2002 - 2004
Gallatin Steel Company 1995 - 2001
Skills
Direct Marketing, Direct Mail, Email Marketing, Marketing, Advertising, Social Media Marketing, Database Marketing, Marketing Strategy, Account Management, Social Media, Marketing Communications, Integrated Marketing, Call Center, Digital Marketing, Strategic Planning
Education
Oral Roberts University 1990 — 1994
BS, Biology & Chemisrty
Joerns RecoverCare February 2015 - Present
Tempurpedic December 2010 - Present
State of Illinois February 2009 - December 2010
ACCENT Marketing February 2003 - February 2005
US Cellular 1997 - 2003
Baxter Healthcare 1995 - 1997
Motorola Cellular Subscriber May 1991 - May 1995
General Electric GEAC 1981 - 1991
Education
Northwestern University - Kellogg School of Management 1998 — 2000
MBA
Freedom Waste LLC July 2012 - Present
ACCENT Marketing August 2010 - March 2013
Skills
Project Management, Strategic Planning, Program Management, Process Improvement, Management, Leadership, Strategy, Team Building, Operations Management, Cross-functional Team..., Training, Start-ups, Outsourcing, CRM, Entrepreneurship, Visionary, Customer Service, Marketing Strategy, Sales, Microsoft Office
Education
Mineral Area College 2007 — 2009
Associate's degree, Business Administration and Management, General
AT&T February 2013 - Present
ACCENT Marketing February 2012 - February 2013
Belle Arti Ristorante July 2011 - February 2012
Peabody Hotel Group July 2010 - June 2011
Copeland's of New Orleans Restaurant and Bar June 2008 - July 2010
University of Arkansas at Little Rock August 2006 - May 2009
Office of Senator Blanche Lincoln January 2008 - May 2008
University of Arkansas at Little Rock May 2007 - May 2008
Office of Congressman Mike Ross May 2005 - August 2005
The Balboa Country Club June 2001 - May 2005
Skills
Non-profits, Research, Leadership, Politics, Student Affairs, Marketing, Budgets, Public Speaking, Event Planning, Recruiting, Fundraising, Higher Education, Microsoft Office, PowerPoint, Public Relations, Microsoft Excel, Customer Service, Student Development, Microsoft Word, Event Management, Nonprofits, Training, Customer Satisfaction, Coaching, Program Management, Management
Education
University of Arkansas at Little Rock 2015 — 2018
Master’s Degree, Information Quality
University of Arkansas at Little Rock 2005 — 2009
Bachelors of Business Administration, Economics
University of Arkansas at Little Rock 2005 — 2009
Bachelors of Business Administration, Finance
University of Arkansas at Little Rock 2005 — 2009
Bachelors of Arts, Political Science/ Minor in Urban Studies
ACCENT Marketing June 2014 - Present
New Hope July 2013 - February 2014
Crown Pointe Golf Course May 2011 - November 2012
Tipperary's May 2008 - November 2010
ERDCC March 2003 - April 2008
Skills
Microsoft Office, PowerPoint, Research, Customer Service, Social Media, C, Editing, Event Management, Microsoft Word, Microsoft Excel, Photoshop, Windows, Teamwork, Team Leadership, Public Speaking, C, Event Planning
Education
Mineral Area College 2012 — 2014
currently seeking an AA, Secondary Education and Teaching
The University of North Dakota 1997 — 1998
Homes by WestBay LLC January 2015 - Present
KB Home April 2014 - January 2015
Cyprexx Services February 2009 - April 2014
Centex Homes 2006 - 2009
ACCENT Marketing 1999 - 2006
Thompson, Sizemore, Gonzalez & Hearing, P.A. 1996 - 1999
Skills
Property Management, Foreclosures, Negotiation, Customer Service, Residential Homes, REO, Budgets, Microsoft Office, Asset Management, Microsoft Excel, Team Building, Strategic Planning, Construction, Real Estate, Customer Satisfaction, Real Estate Transactions, Process Scheduler, Contract Management, Purchasing, Leadership, Sales, Process Improvement, Training, Management, Contract Negotiation, Vendor Management, Call Centers
Education
Pasco-Hernando State College
Business Administration, Management and Operations
Accentf(x) January 2013 - Present
ACCENT Marketing 2003 - January 2013
Skills
Budgeting and Analysis, Pentaho and Cognos, SQL, Forecasting, Sarbanes-Oxley Act, Accounting, Process Improvement, Financial Analysis, Access, Financial Reporting, Budgets, Financial Modeling, Cash Flow, Business Analysis, Call Center, Call Centers, Customer Experience
Education
Transylvania University 1998 — 2002
Bachelors Degree, Accounting and Computer Science
Enterprise Holdings Inc. Human Resources Specialist /Training SpecialistACCENT MarketingNovember 2005 - May 2010
ACCENT Marketing 2005 - 2010
Union Pacific Railroad January 1998 - August 2004
Education
Missouri Southern State University 1990 — 1993
Bachelors of Science, Agriculture, Botany, Elementary Ed
Mineral Area College 1988 — 1990
Associates of Arts, Elementary Education
Garden of Life November 2013 - Present
NGP February 2013 - Present
The Results Companies June 2009 - December 2012
ACCENT Marketing 2000 - June 2009
Skills
Call Center, Call Center Development, Outsourcing, Customer Experience, Inbound Marketing, Workforce Management, BPO, Customer Satisfaction, Telemarketing, Management, Contact Centers, Call Centers, Vendor Management, Customer Retention, Recruiting, Team Building, Account Management, Avaya, CRM, Leadership, Coaching, Performance Management, Lead Generation, Business Process..., Sales Management, Process Improvement, Training, Program Management, Telecommunications, Quality Assurance, Offshoring, Operations Management, Service Delivery, Team Management, Project Management, Cross-functional Team..., Business Development, Time Management, Team Leadership, Salesforce.com, Forecasting, Strategy, Relationship Management, Analytics, Sales Operations, Outsourcing Management, Employee Training, IVR, Budgets, Customer Service
Education
University of South Florida 1995 — 1998
B.S., Biology
Stetson University 1993 — 1995
Pre-Medicine/Pre-Medical Studies
Clutter Productions, Inc. March 2012 - Present
ACCENT Marketing January 2011 - May 2011
The Daily Caller September 2010 - December 2010
Chartwells (Higher Education Division) September 2009 - May 2010
Starbucks Coffee Company October 2007 - May 2009
Skills
Social Media, Writing, People Skills, Administrative Duties, Theater, Stage Management, Film Production, Theatre, Administrative Work
Education
University of Arkansas 2006 — 2010
B.A., Communication
Richmond, The American International University in London 2008 — 2008
Communication/Film
Natural Gas Vehicle Institute October 2008 - June 2011
Mommy & Me West May 2010 - April 2011
ACCENT Marketing August 2002 - July 2005
R7 Solutions January 2002 - June 2002
HomeWrite, Inc June 2000 - August 2001
Skills
Email Marketing, Marketing Strategy, Social Media Marketing, Copywriting, Direct Marketing, Social Media, Advertising, Marketing, Event Planning, Editing, Direct Mail, Newsletters, Blogging, Project Management, Business Development, Nonprofits, Program Management, Management, Trade Shows, Web Development, Dreamweaver, Web Content, Strategic Planning, Public Relations
Education
Le Cordon Bleu College of Culinary Arts 2005 — 2006
Associates of Occupational Science
Rice University 1996 — 2000
BA
Accent Marketing May 2007 - Present
AT&T August 2000 - April 2007
Education
Missouri Baptist University 1999 — 2004
Bachelor, Business & Accounting
UAMS WEST July 2015 - Present
IMWell Health March 2015 - July 2015
Mercy Clinic Neurosurgery December 2014 - February 2015
Sparks Cardiothoracic and Vascular Surgery October 2014 - November 2014
McFarland Eye Center October 2013 - February 2014
Garrett Manor February 2013 - August 2013
Michael Frais Cardiology December 2011 - August 2012
Cardiology Care Clinic August 2011 - December 2011
Accent Marketing March 2010 - July 2011
Mercy Clinic Neurology November 2007 - March 2009
Skills
Medical Billing, Data Entry, EKG, HIPAA, Nursing, Family Medicine, Venipuncture, Behavioral Health, Customer Service, EHR, Pulse Oximetry, Documentation, Neurology, Organization, Multitasking Skills, Cashiering, Documentations, Receptionist Duties, Microsoft Excel, E-Learning, Sales Effectiveness, Efficiency, Front Office, General Insurance, Health, Health Insurance, Highly detail oriented, Internet, Microsoft Office, Microsoft Word, Medical Devices, Mobile Applications, PowerPoint, Payments, People Skills, Pharmaceutical Industry, Sales, Communication Skills, Problem Solving, Typing, Time Management, Windows, Cardiology, Interventional..., Passionate about work, Pacemakers, Cardiac Care, Neurological Disorders, Clinical Pharmacology, Prior Authorization
Education
National Park Community College 2006 — 2007
Technical Diploma, Licensed Practical/Vocational Nurse Training
University of Arkansas-Fort Smith 2003 — 2003
No, General Studies
University of Arkansas 2002 — 2002
No, General Studies
Kia of Lake Charles August 2013 - Present
WONDERLAND CHILD CARE & DEV. CENTER May 2001 - Present
ACCENT Marketing January 2012 - August 2012
Walmart February 2004 - November 2011
Skills
Customer Service, Sales Management, Grant Writing, Sales Operations, Solution Implementation, Merchandising
Education
Southern University 1983 — 1987
Business Management
Mississippi Valley State University 1981 — 1983
Architecture
Wossman High School 1971 — 1981
High School Degree
Encore Capital Group June 2014 - Present
Encore Capital Group March 2013 - June 2014
Encore Capital Group April 2011 - April 2013
ACCENT Marketing September 2010 - March 2011
Affiliated Computer Services September 2009 - November 2010
Dialogue Group PTY March 2008 - June 2009
Independant Consultant 2009 - 2009
Capital One November 1998 - March 2008
BancOne June 1996 - November 1998
Norwest Financial May 1991 - June 1996
Skills
Leadership, Management, Strategy, Product Management, Call Centers, Analytics, Team Leadership, Marketing, Call Center, Change Management, Mergers & Acquisitions, Global Sourcing, BPO, Sales, Business Development, Program Management, Vendor Management, Process Improvement
Education
Pennsylvania State University-Erie Campus 1988 — 1991
BS, ECONOMICS
Penn State University 1987 — 1991
Economics
State of Louisiana - Department of Economic Development June 2010 - Present
ACCENT Marketing January 2010 - March 2010
ACCENT Marketing June 2009 - January 2010
ACCENT Marketing October 2008 - June 2009
Jim Walter Homes May 2002 - February 2008
Louisiana Purchase Zoo (City of Monroe) May 1992 - June 2000
Education
North Carolina State University - College of Management
Professional Management
University of Louisiana at Monroe
Business Administration - Management / Marketing
CHRISTUS Health February 2014 - Present
Monitronics International October 2013 - March 2014
RealPage, Inc. April 2013 - October 2013
CenturyLink January 2010 - February 2013
JPMorgan Chase March 2008 - October 2009
ACCENT Marketing March 2008 - March 2009
Skills
Customer Service, Telecommunications, Sales, Customer Satisfaction, Credit, Office Administration, People Skills, Persona, Troubleshooting, Accounting, Customer Experience, Call Centers, Customer Retention, Team Leadership, Data Entry, Training, Teamwork, Time Management, Telephone Skills, Access, Invoicing, Direct Sales, Software Documentation, Employee Training, Cashiering, Microsoft Word, Coaching, Retail Sales, Selling, Phone Etiquette, Financial Services, Customer Support, Business, Accounts Receivable, Retail, Marketing, Microsoft Excel, Outlook, Team Building, Administrative..., Administration, Account Management, Leadership, New Business Development, Strategic Planning
Education
North Lake College 2014 — 2015
Bachelor of Fine Arts (B.F.A.), Mass Communication/Media Studies
Southern University at Shreveport 2010 — 2012
Associate's degree, Radiologic Technology/Science - Radiographer
University of Louisiana at Monroe 2007 — 2010
Associate of Arts (AA), Liberal Arts and Sciences/Liberal Studies
U.S. Bank July 2012 - Present
U.S. Bank January 2012 - June 2012
ACCENT Marketing March 2009 - December 2011
ACCENT Marketing March 2008 - March 2009
Pier 1 Imports June 2007 - March 2008
Pier 1 Imports June 2006 - June 2007
Skills
Microsoft Excel, PowerPoint, Microsoft Word, Time Management, Call Centers, Customer Satisfaction, Lotus Notes, Leadership, Banking, Management, Training, Process Improvement, Administrative...
Education
National Park Community College 2006 — 2008
Associate of Arts (AA), Graphic Design
Lakeside High School 2003 — 2006
STARTEK July 2012 - Present
ACCENT Marketing July 2012 - June 2015
Skills
Microsoft Office, Telemarketing, Customer Service, Management, Training, Leadership, Sales
Education
National Park College 2012 — 2014
Associate’s Degree, Accounting Technology/Technician and Bookkeeping
Lexmark Enterprise Software November 2014 - Present
US Bank April 2013 - June 2014
Cumulus Broadcasting September 2012 - January 2014
U.S. Bank October 2012 - March 2013
US Bank August 2011 - October 2012
National Baggage Service May 2009 - June 2011
Cumulus Broadcasting Internship May 2009 - August 2010
ACCENT Marketing April 2006 - April 2009
Skills
Project Planning, Public Speaking, Advertising, Social Media, Event Planning, Marketing, Account Management, Customer Service, Radio, Event Management, Broadcast, PowerPoint, Marketing Communications, Marketing Strategy, Employee Training, Training Delivery, Sales, Management, Telecommunications, IRAs, Banking, Training, Program Management
Education
Park University 2005 — 2009
Obtained a Bachelors Degree, Communications
Platte City High School 2000 — 2004
Gigya February 2015 - Present
Computer Aid, Inc. February 2014 - May 2014
Valued Relationships Inc July 2011 - October 2013
ACCENT Marketing June 2007 - May 2010
Skills
Projec, Account Management, Financial Modeling, Budget Management, Solution Selling, Contact Center..., Solution Implementation, KPI Dashboards, Business Analysis, Financial Analysis, P&L Management, Training Delivery, Proposal Writing, Business Development
Education
Shippensburg University of Pennsylvania
Bachelor's Degree, Public Adminstration
ACCENT Marketing January 2014 - Present
Accent Marketing May 2011 - August 2013
AMC Theatres May 2009 - April 2011
Lee Mechanical Contractors May 2008 - August 2008
Ms. B's BP March 2008 - April 2008
B104.3 Radio Station May 2007 - March 2008
Skills
Critical Thinking, Criticality Analysis, Organization, Problem Solving, Resource Management, Leadership, Initiator
Education
Mineral Area College 2008 — 2011
Undergraduate, Psychology
Central High school 2004 — 2007
General
TelePacific Communications January 2014 - Present
King of Wings dba WingBucket LLC, March 2004 - Present
AAA Emergency Roadside March 2012 - January 2014
Ross Dress for Less February 2010 - March 2012
ACCENT Marketing December 2008 - November 2009
Skills
Customer Service, Retail, Sales, Microsoft Office, Team Building, Management, Marketing, Coaching, Inventory Management, Microsoft Excel, Social Networking, Leadership, Time Management, Team Leadership, Customer Satisfaction, Training, Event Planning, Customer Experience, Call Centers, Leadership Development, Outlook, Data Entry, Advertising, Recruiting, PowerPoint, Online Advertising
Education
Mt. Hood Community College
University of Arkansas at Pine Bluff
Sprint June 2015 - Present
United States Army Reserve November 2006 - Present
ACCENT Marketing November 2011 - June 2015
ACCENT Marketing November 2009 - November 2011
ACCENT Marketing January 2008 - November 2009
Skills
Microsoft Office, Management, Customer Service, Leadership, Team Building, Time Management
Education
Mineral Area College 2009 — 2011
Associate of Arts (A.A.), Music Performance, General
The Results Companies 2012 - 2014
The Results Companies 2006 - 2012
ACCENT Marketing January 2005 - November 2006
Walt Disney World 2004 - 2005
Sprint 1999 - 2004
Sprint 1997 - 1998
Sprint 1995 - 1997
Skills
Vendor Management, Team Building, Customer Retention, Operations Management, Business Process..., Workforce Management, Call Center, Process Improvement, Customer Experience, Executive Management, CRM, Call Centers, Outsourcing, Leadership, Account Management, Analytics, Training, Team Management, Project Management, Customer Satisfaction, Management, Customer Service, Cross-functional Team..., BPO, Contact Centers, Human Resources, Coaching, Sales, Quality Assurance, Program Management, Call Center Development, Strategy, Performance Management, Telecommunications
Education
University of Kansas 1991 — 1995
Bachelor of Science (B.S.), Business
Lansing Trade Group, LLC September 2015 - Present
Abbey-Simons Co. May 2013 - September 2015
ACCENT Marketing March 2012 - May 2013
MHC Truck Leasing September 2011 - December 2011
Service Management Group October 2007 - September 2011
Indox Services August 2006 - April 2007
DST Output August 2002 - April 2006
Skills
Management, Quality Control, Inventory Management, Quality Assurance, Time Management, Market Research, Customer Service, Sales, Marketing, Access, Project Management, Microsoft Office, PowerPoint, Team Leadership, Microsoft Excel, Data Analysis, Training, Team Building, Software Documentation, Analysis, Analytics, SharePoint, Visio, Troubleshooting, Testing, Process Improvement, Call Centers, Leadership, Outlook, Project Planning
Education
Northwest Missouri State University 1996 — 1999
Bachelor of Science, Merchandising of Textiles, Apparel, and Furnishings
Park Hill High School 1992 — 1996
Diploma, Basic Studies
Seabury Private School 1992 — 1992
Diploma, Basic Studies
Consumer Education Services, Inc February 2014 - Present
State Farm August 2012 - February 2014
LegalZoom January 2011 - June 2012
Apple January 2010 - January 2011
ACCENT Marketing June 2007 - January 2009
Park University August 2005 - May 2007
Park University October 2003 - May 2007
Skills
Microsoft Office, Mac OS, Customer Service, Customer Retention, Management, Administrative Work, Training, Lesson Planning, Teaching English as a..., Databases, Oral & Written..., Study Abroad Programs, Team Building, COPC, Behavioral Interviewing, Marketing, Multicultural..., Leadership, Event Planning, Performance Metrics, Key Performance..., Staff Development, Data Entry, Salesforce.com, Time Management, Call Centers, Employee Training, Access, Customer Satisfaction
Education
Park University
Bachelor of Arts, Spanish; Minor Public Relations
Universidad Veracruzana 2006 — 2006
Spanish Language and Literature
Universidad de Granada 2005 — 2005
Spanish and Iberian Studies
ACCENT Marketing January 2015 - Present
Mulerider Activity Center January 2013 - January 2015
jcpenney May 2010 - May 2012
Skills
Sales & Marketing..., Video Production, PowerPoint, Time Management, Microsoft Word, Microsoft Excel, Microsoft Office, Customer Service, Teamwork, Team Leadership, Public Speaking, Social Media, Outlook, Access, Social Networking, Leadership, Research, Facebook, Sales Presentations, Public Relations, Sales, Marketing, Social Media Marketing, Editing, Event Management, Team Building, Fundraising
Education
Southern Arkansas University 2010 — 2014
Bachelor of Business Administration (BBA), Marketing
ACCENT Marketing November 2013 - Present
ACCENT Marketing February 2012 - November 2013
ACCENT Marketing October 2006 - February 2012
Accent Marketing September 2006 - October 2006
Lake Hamilton School District 2001 - 2004
Skills
SharePoint, Active Directory, Call Center, Windows Server, Troubleshooting, Windows 7, Visio, Windows, Computer Hardware, Disaster Recovery, ITIL v3 Foundations..., Microsoft Exchange, System Administration, Call Centers, Software Documentation, Information Technology, Leadership, Servers, Technical Support, Customer Service, Team Leadership, Process Improvement, Networking, Customer Satisfaction, Management, Training, Access, Security, Vendor Management, XP, IT Management, Project Planning, Data Center, ITIL, Customer Experience, Telecommunications, Windows XP
Education
University of Central Arkansas 2004 — 2005
Lake Hamilton High School 2001 — 2004
High School Diploma
SBD Professional Services April 2015 - Present
Walgreens Central Pharmacy Operations March 2013 - April 2015
Walgreens August 2008 - April 2013
ACCENT Marketing November 2006 - July 2008
Walmart October 2004 - November 2006
Skills
Leadership, Team Leadership, Customer Service, Management, Cross-functional Team..., Inventory Management, Process Improvement, Leadership Development, Retail, Team Building, Pharmacy, Pharmaceutical Industry, Pharmacy Benefit..., Store Management, Project Management, Employee Engagement, Employee Training, Employee Management, HR Policies, Creative Direction, Call Centers, Six Sigma, Training
Education
Strayer University 2013 — 2015
Bachelor of Business Administration (BBA), Business Administration and Management, General
Strayer University-Florida 2009 — 2012
Associate of Arts (A.A.), Business Administration and Management, General
Sussex Central High School 1990 — 1993
HS DIploma
ACCENT Marketing April 2015 - Present
ACCENT Marketing December 2014 - April 2015
Harps Food Stores, Inc. October 2013 - February 2014
Accent Marketing April 2010 - June 2013
Skills
Customer Service, Customer Experience, Team Leadership, Technical Support, Time Management, CRM, Sales, Telecommunications, Mathematics, Call Center, Account Management, Social Media, Outlook, Early Childhood..., Call Centers, Leadership
Education
National Park Community College 2013 — 2015
Associate of Arts and Sciences (AAS), Registered Nursing/Registered Nurse
National Park Community College 2008 — 2009
Registered Nursing/Registered Nurse
Centerpoint High School 2006 — 2007
High School diploma
Fit for Work, LLC January 2015 - Present
PT Development October 2011 - December 2014
LEXMARK INTERNATIONAL, INC January 2010 - October 2011
LEXMARK INTERNATIONAL, INC November 2008 - January 2010
LOUISVILLE FORGE & GEAR WORKS, LLC October 2007 - October 2008
Compton, Kottke and Associates September 2006 - August 2007
ACCENT Marketing October 2004 - September 2006
Thomas A. Lirot, CPA August 2002 - July 2004
Skills
Accounts Payable, Accounting, US GAAP, Hyperion Enterprise, Financial Statements, General Ledger, Budgets, Strategic Planning, Strategic Financial..., Financial Analysis, JD Edwards, Accounts Receivable, Business Process, Finance, GAAP, Financial Accounting, Consolidation, Managerial Finance, Forecasting, Process Improvement, Auditing, Analysis, Cost Accounting, Financial Reporting, SAP
Education
Sullivan University 2004 — 2006
Masters of Business Administration, Leadership
Sullivan University 2002 — 2004
Bachelor of Science, Accounting
Pensacola Christian College 2000 — 2002
Undergrad Studies, Accounting, English
Self-employed January 2013 - Present
Chase March 2009 - Present
ACCENT Marketing May 2008 - March 2009
Jos. A. Bank Clothiers February 2008 - October 2008
Sears Holdings Corporation May 2005 - October 2007
Skills
Customer Satisfaction, Sales, Retail, Customer Service, Team Building, Management, Leadership, Marketing, Training, Coaching, Process Improvement, Inventory Management, Call Centers, Operations Management, Microsoft Excel, Strategic Planning, Time Management, Budgets, Microsoft Access, Microsoft Word, Microsoft Office, Data Entry, Selling, Outlook, Access
Education
Northwestern State University 2011 — 2013
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
Fidelity Bank August 2013 - Present
Ryerson, Inc. May 2010 - August 2013
Accent Marketing August 2009 - April 2010
Computer Integrated Services, Inc. July 2008 - November 2009
Anderson Merchandisers July 2007 - July 2008
Caraustar Industries, Inc. November 1995 - July 2007
ES Consultants August 1993 - November 1995
The Federal Reserve Bank of Atlanta January 1991 - August 1993
Stockholder Systems, Inc. (Now Fiserv) March 1989 - December 1990
Education Software Systems, Inc. (No longer open) August 1988 - March 1989
Skills
ERP, RPG, Databases, IBM iSeries, SQL, Software Development, Process Improvement, RPG III, DB2, Program Management, Agile Methodologies, COBOL, Analysis, Windows, Change Management, Microsoft Word, Microsoft Excel, Project Management, Disaster Recovery, Business Analysis, Manufacturing, Microsoft Office, Programming, Lotus Notes, EDI, Customer Service, Software Documentation, OS/400, IBM AS/400, Quality Assurance, Management, Java, iSeries, Microsoft SQL Server, SDLC, Visio, JD Edwards, IT Management, IT Solutions, IT Operations, SharePoint, CRM, Integration, Business Intelligence, Software Project..., Documentation, Customer Relations, Application Development, Excel, Word
Education
Georgia Institute of Technology - Georgia Tech College of Management 1977 — 1981
Bachelor's Degree, Industrial Management, Finance, Operations Research
Troy University Dothan 1983 — 1985
Bachelor's Degree, Computer & Information Science
STARTEK May 2015 - Present
ACCENT Marketing February 2014 - May 2015
ACCENT Marketing July 2007 - February 2014
ACCENT Marketing April 2006 - July 2007
CNL January 2006 - April 2006
Convergys March 1999 - August 2005
Convergys March 1999 - April 2003
Skills
Customer Engagement, Process Improvement, Customer Satisfaction, Leadership, Customer Experience, Business Intelligence, Program Management, Data Analysis, Analysis, Management Consulting, Project Management, Troubleshooting, Management, Software Documentation, Call Centers, Vendor Management, Call Center, Training, Workforce Management, Forecasting, Contact Centers, Outsourcing, Operations Management, Performance Management, BPO, Human Resources, Cross-functional Team..., Root Cause Problem..., Intelligent Call Routing, Business Development, New Business Development, Technical Requirements..., Project Implementation, Solution Implementation, KPI Implementation, Team Building, CRM, Customer Service, Telecommunications, Customer Retention, Change Management
Education
University of Phoenix 2013 — 2015
Master of Business Administration (MBA), Information Technology
University of Phoenix 2008 — 2012
Bachelor, Business Management
Seminole Community College 2002 — 2006
Associate of Science, Legal Studies
Ally Financial Inc. April 2013 - Present
Ally Financial June 2011 - April 2013
Ally Financial January 2009 - May 2011
ACCENT Marketing October 2006 - May 2008
Cingular Wireless August 2005 - October 2006
Skills
Access, Word, excell, SQL, Oracle SQL, PowerPoint, Databases, Database Administration, Data Analysis, Data Management, Database Management, Database Design, Program Management, Account Management, Sales Management, Customer Service, Process Improvement, Process Development, Business Analysis, Business Planning, New Business Development, Business Process, Management, Microsoft Excel, Software Documentation, Leadership, Training, Analysis, Customer Satisfaction, Visio, Call Centers, Accounting, Finance, Coaching, Quality Assurance, Team Leadership, Forecasting, Strategy, Change Management, Project Management, Integration, PeopleSoft, Operations Management, Cross-functional Team..., Team Building, Performance Management, Customer Experience, Time Management, System Administration, Microsoft Office
Education
University of Arkansas at Little Rock 2009 — 2010
BBA, Accounting
Broadway School of Real Estate 2006 — 2006
Diploma, Real Estate
University of Arkansas at Monticello 1999 — 2004
BBA, Finance
ACCENT Marketing August 2011 - Present
Darden Restaurants March 2009 - September 2009
On The Border February 2005 - August 2008
Skills
Customer Service, Business Intelligence, Industrial Engineering
Education
University of Arkansas at Fayetteville 2001 — 2003
Arkansas School for Math, Science, & Arts 1999 — 2001
Accent Marketing April 2003 - Present
Burger King 2002 - 2003
Guerreri Management (Taco Bell) 2001 - 2002
Young Pest Control 1999 - 2002
Terminix 1997 - 1999
Education
St. Petersburg College 1980 — 1982
Business Administration/Fine Arts
Chris Bell Disability Consultants November 2011 - Present
Engaging Life April 2011 - April 2013
The Villages Daily Sun April 2008 - April 2013
AmeriLife Group LLC November 2009 - April 2011
Sumter County Clerk of Courts October 2005 - June 2009
ACCENT Marketing August 2004 - September 2005
Skills
Training, Customer Service, Medical Records, Outlook, Customer Retention, Claim, Records Management, Microsoft Office, Insurance, Data Management, Technical Support
Education
Umatilla High School 1999 — 2002
Diploma, General
Strayer University
Information Technology
Time Warner Cable January 2015 - Present
Wellpoint Anthem August 2014 - October 2014
United States Marine Corps March 2014 - July 2014
Wright Career College February 2014 - March 2014
Kansas Department of Health and Environment June 2013 - August 2013
Topaz Shared Services November 2012 - May 2013
Westar Energy January 2011 - June 2011
Vangent, Inc. October 2009 - September 2010
Accent Marketing August 2006 - February 2009
T-Mobile September 2005 - August 2006
Skills
Curriculum Development, Team Building, Leadership, Management Development, Instructional Design, Call Center Development, Training, Program Management, CRM, Coaching, Quality Assurance, Training Delivery, Performance Management, Call Centers, Employee Training, Adult Learning..., Management, Instructor-led Training, Time Management, Needs Analysis, Captivate, Leadership Development, Workshop Facilitation, Blended Learning, Strategy, E-Learning, Employee Engagement, Talent Management, Adult Education, Staff Development, Performance Improvement, Interviews, Organizational..., Onboarding, Conflict Resolution, Change Management, Policy, Training Facilitation, Organizational..., Succession Planning, Employee Relations, Human Resources, ADDIE, Distance Learning, Software Documentation, Sales, Customer Service, Curriculum Design
Education
Park University 2011 — 2013
Master of Education (MEd), Adult and Continuing Education and Teaching, 4.0
Missouri Western State University 1998 — 2002
BSE, Secondary Education/English
Vangent, Inc. November 2010 - Present
Vangent, Inc February 2010 - July 2010
ACCENT Marketing March 2006 - July 2009
ACCENT Marketing March 2006 - July 2007
Hussmann Refrigeration March 2005 - March 2006
Convergys, Inc June 1999 - March 2005
Skills
Call Center, Customer Satisfaction, Customer Service, Workforce Management, Call Center Development, Telemarketing
Education
University of PhoenixOnline 2007 — 2013
BS, Information Technology/Web Dev; Information Technology; Web, 3.63
Thomas Nelson Community College 1989 — 1991
Liberal Arts
Hot Springs Packings Company May 2013 - Present
Wrecktified (Professional Band) May 1983 - Present
OAKLAWN JOCKEY CLUB December 2009 - April 2015
Precision Lighting Systems, Inc. April 2012 - May 2013
ACCENT Marketing January 2010 - September 2011
Agero, Inc. October 2006 - July 2008
SFX Tour Management 1996 - 2005
INTUIT, INC 1995 - 2003
Skills
Vendor Management, Quality Assurance, Analytics, Customer Experience, Call Center, Data Analysis, Management, Cross-functional Team..., Leadership, Business Analysis, Salesforce.com, Call Centers, Project Management, Team Building, Process Improvement, Business Process..., Customer Service, Troubleshooting, CRM, Team Leadership, Customer Satisfaction, Program Management, Change Management
Education
Flowing Wells High School
University of Arizona
Bachelor of Arts (B.A.), Liberal Arts and Sciences, General Studies and Humanities
Amazon September 2015 - Present
OneNeck IT Solutions June 2013 - August 2015
Yum! Brands February 2011 - May 2013
ACCENT Marketing April 2010 - January 2011
Yum! Brands - contractor through Tek Systems November 2009 - March 2010
Kindred Healthcare November 2007 - November 2009
Sullivan University June 2007 - July 2008
The Mirazon Group April 2007 - November 2007
Allegro IT July 2006 - March 2007
New Age Technologies (Kindred) January 2006 - June 2006
Skills
Active Directory, Routers, Switches, Firewalls, Troubleshooting, Data Center, Virtualization, VMware, Windows Server, Computer Hardware, Network Administration, WAN, Networking, XP, Cisco IOS, CCNA, Cisco Technologies, Disaster Recovery, VPN, Servers, Network Security, ITIL, Microsoft Exchange, Security, DNS, Network Engineering, Routing
Education
Northwestern University
BA
Sullivan University 2003 — 2005
MCSE, CCNP, CCDP
Accent Marketing March 2008 - Present
Pringle Development January 2002 - September 2007
Education
St. Thomas University 1990 — 1992
Capital One January 2012 - Present
Fannie Mae January 2011 - January 2012
Bank of America June 2009 - December 2010
Capital One July 2008 - April 2009
Irving Burton Associates (IBA) December 2007 - April 2008
Bank of America May 2007 - November 2007
Circuit City 1999 - 2007
Accent Marketing 1997 - 1999
Education
Syracuse University - Martin J. Whitman School of Management 1993 — 1995
Queen's University Belfast 1986 — 1990
Engineering
Wheatbelt, Inc October 2013 - Present
H&R Block June 2013 - June 2013
Accent Marketing October 2011 - June 2012
PBI Gordon August 1998 - October 2011
Skills
Promotions, Trade Shows, Copywriting, Writing, Press Releases, Microsoft Office, Microsoft Excel, Microsoft Word, Adobe Creative Suite, Proofreading, Copy Editing, Customer Service, Marketing Communications, PowerPoint, Media Buying, Budgets, Communications Planning, Photography, Telephone Skills, Administrative..., Editing, Corporate Communications
Education
Park University 1992 — 1995
BA, Communication Arts: Journalism
Northwest Missouri State University 1991 — 1993
Versant Holdings, LLC September 2013 - Present
Accent Marketing April 2005 - August 2013
KPC Wholesale, Inc. 2001 - 2005
Vitality Foodservice, Inc. 1999 - 2000
Vitality Foodservice, Inc. 1997 - 1999
Vitality Foodservice, Inc. 1992 - 1996
First Florida Bank, N.A. 1986 - 1992
Skills
Technical Support, System Administration, Servers, Data Center, Network Administration, Troubleshooting, Vendor Management, Team Leadership, Computer Hardware, Management, Call Centers, Business Process, Call Center, Customer Service, Workforce Management, Contact Centers, Software Installation, Networking, Business Continuity..., Software Documentation, Disaster Recovery, Project Planning, Telecommunications, Customer Experience, Customer Satisfaction, Call Center Development, Hardware, Active Directory, Windows, XP, VoIP, ACD, Windows 7, SharePoint..., Yammer, GoToAssist, Office 365
Education
The Citadel 1981 — 1986
Bachelor of Science, Computer Science
Humana March 2008 - Present
The Rawlings Company November 2007 - March 2008
Yum Brands January 2000 - November 2007
Samtec November 1998 - January 2000
Accent Marketing 1997 - 1998
Skills
SDLC, SQL, Business Analysis, Microsoft SQL Server, T-SQL, Data Warehousing, Software Project..., ETL, Database Design, ASP.NET, Databases, Data Modeling, PL/SQL, DB2, C#, .NET, Agile Methodologies, Scrum, SSRS, SharePoint, Business Intelligence, Visio, Enterprise Architecture, SOA
Education
Sullivan University 1995 — 1996
Western Kentucky University 1991 — 1994
CSC August 2010 - Present
Standard Register October 2003 - December 2008
Moore North America January 2000 - January 2003
Accent Marketing January 1997 - January 1999
Skills
Customer Service, Recruiting, Business Analysis, Access, Process Improvement, Sales, CRM, Program Management, Account Management, Sales Process, Salesforce.com, Project Management, Human Resources, Management, Strategy
Education
Saint Leo University
B.A, Business Administration, Management
Sykes January 2013 - Present
Expedia 2011 - 2013
StarTek 2009 - 2011
Expedia 2008 - 2009
Fujitsu 2007 - 2008
ACCENT Marketing 2004 - 2007
ePerformax 2003 - 2004
AT&T Mobility 1998 - 2003
Skills
Operations Management, Workforce Management, Outsourcing, Call Center, BPO, Process Improvement, Team Building, Call Centers, Leadership Development, Management, Quality Assurance, Contact Centers, Performance Management, Project Management, CRM, Strategic Planning, Leadership, Customer Service, Customer Satisfaction, Inbound Marketing, Start-ups, Change Management, Training, Program Management, Service Delivery, Team Leadership, Customer Experience, Call Center Development, Sales, Coaching, Business Analysis, Team Management, Contract Negotiation, Forecasting, Vendor Management, P&L Management, Negotiation, Offshoring, Contact Center..., Six Sigma, Business Process, Customer Retention, Business Process..., Account Management, Sla, IEX, Software Documentation, Key Performance..., Outsourcing Management, Telemarketing
Education
The University of Memphis
Humana January 2015 - Present
Humana June 2011 - Present
ACCENT Marketing Services 2010 - June 2011
ACCENT Marketing 2008 - 2010
ACCENT Marketing October 2007 - 2008
Louisville Water Company December 1996 - September 2007
Louisville Water Company December 1996 - September 2007
Louisville Water Company December 1996 - September 2007
Skills
Visio, SDLC, Business Analysis, Integration, Process Improvement
Education
Sullivan University 2002 — 2008
BSCS, Computer Science
Alorica February 2014 - Present
APAC Customer Services February 2010 - February 2014
Accent Marketing July 2006 - September 2009
Skills
Customer Experience, BPO, Inbound Marketing, Call Center, Customer Satisfaction, Telemarketing, IEX, Operations Management, Avaya, Customer Service, Performance Management, Leadership Development, Outsourcing Management, Coaching, Employee Engagement, Customer Relations, Telecommunications, Vendor Relationships, Logistics, Revenue Forecasting, Revenue Analysis, Six Sigma, CRM, Contact Centers, Call Center Development, Avaya Technologies, Customer Retention, Process Improvement, Outsourcing, Call Centers, Leadership, Management, Project Planning, Public Speaking, Team Leadership, Training, Vendor Relationship..., Workforce Management, Vendor Management, Program Management, Team Building, Cross-functional Team..., Business Process..., Human Resources, Recruiting, Team Management, General Management
Education
North Carolina Agricultural and Technical State University 1985 — 1990
BA, Business Administration
Oklahoma University College of Continuing
Dana Holding Corporation August 2011 - Present
Georgia-Pacific LLC February 2010 - March 2011
Georgia-Pacific LLC March 2009 - April 2010
Georgia Pacific January 2008 - March 2009
Accent Marketing August 2007 - December 2007
Evergreen Packaging May 2007 - August 2007
Business Enterprise Development Center March 2006 - March 2007
Skills
Employee Relations, Human Resources, Performance Management, Recruiting, Interviews
Education
Oakland City University 2004 — 2007
BA, HRM
HCHS
Western Kentucky University
U.S. Department of Veterans Affairs August 2015 - Present
Webster University January 2015 - Present
U.S. Department of Veterans Affairs January 2015 - Present
Department of Veterans Affairs January 2012 - December 2014
Department of Veterans Affairs February 2011 - January 2012
Department of Veterans Affairs January 2010 - February 2011
Department of Veterans Affairs June 2009 - January 2010
Department of Veterans Affairs September 2008 - June 2009
ACCENT Marketing November 2005 - September 2008
US Navy November 1987 - December 1996
Skills
Program Management, Government, Policy, Leadership, Training, Management, Analysis, Military, Process Improvement, Leadership Development
Education
Missouri Baptist University 2012 — 2014
Master of Business Administration (MBA), Business Administration and Management, General
Missouri Baptist University 2009 — 2011
Bachelor of Science, Business Management (minor in Business Administration)
Mineral Area College 1999 — 2001
Associate of Arts (AA), Secondary Education - Mathematics
Mineral Area College 1997 — 1998
Associate of Science (AS), Advanced Electronics
First Financial Mortgage Sources Corporation October 2005 - Present
Cadbury Schweppes 2005 - 2007
Accent Marketing 2003 - 2004
Education
Southern Nazarene University
Human Resource Management
Humana December 2011 - Present
Brooksource April 2011 - December 2011
Brainbench.com September 2010 - October 2010
Santa Rosa Consulting June 2009 - April 2010
TEKsystems October 2007 - June 2009
Yew Dell Gardens October 2004 - August 2007
ACCENT Marketing June 1995 - December 2003
GE Appliances March 1991 - May 1995
GE Consulting Services, Inc February 1990 - March 1991
State of Delaware June 1989 - January 1990
Skills
Troubleshooting, Creative Solutions, Analysis, Business Analysis, IBM iSeries, Visual Basic, Project Management, DB2, SQL, Access, Integration, Databases, Software Development, SharePoint, Software Documentation, Process Improvement, Microsoft SQL Server, COBOL, SDLC
Education
Strayer University 2010 — 2012
in process, Information Systems
Sullivan University 1994 — 1996
BS not completed, Information Technology
Delaware Technical & Comm College 1987 — 1989
AAS, Information Technology
ACCENT Marketing January 2015 - Present
Skills
Customer Service, Loss Prevention, Inventory Control, Retail, Cashiering, Store Management, Inventory Management, Merchandising, Visual Merchandising, Store Operations, Profit, Shrinkage, CPFR, Cash Register, P&L, Customer Satisfaction
Education
University of Arkansas for Medical Sciences 2014 — 2015
Emergency Medical Technology/Technician (EMT Paramedic)
University of Central Arkansas 2004 — 2007
Environmental Science, Chemestry, Biology
ACCENT Marketing December 2005 - Present
Fort Knox National Company March 2004 - December 2005
Fort Knox National Company September 2000 - March 2004
Skills
Lead Generation, Strategic Planning, CRM, Marketing Communications, Corporate Communications, Public Relations, Salesforce.com, Marketing, Leadership, Strategy, Sales Operations, Strategic Partnerships, Integrated Marketing, Direct Marketing, B2B Marketing, Management, New Business Development, Event Management, Email Marketing, Trade Shows, Multi-channel Marketing, B2B, Digital Marketing
Education
University of Kentucky 1998 — 2000
Bachelor of Business Administration
Stanford University Graduate School of Business
Accent Marketing November 2008 - Present
AT&T May 2008 - September 2008
Education
Owens Community College 2005 — 2009
Associates, Computer Networking
Accent Marketing May 2008 - Present
The Veracity Group October 2007 - February 2008
University of Memphis - ICL May 2005 - December 2006
Education
The University of Memphis 2002 — 2007
International Business, Marketing
ACCENT Marketing February 2012 - Present
ACCENT Marketing April 2011 - February 2012
ACCENT Marketing March 2005 - April 2011
ACCENT Marketing September 2004 - March 2005
Aegis Limited February 2003 - August 2004
Aegis Limited October 2002 - February 2003
TeleTech February 2000 - October 2002
Afni October 1997 - February 2000
Sprint October 1996 - October 1997
Sprint April 1989 - October 1996
Skills
Call Centers, Operations Management, Outsourcing, Process Improvement, Start-ups, Team Building, Leadership, Performance Management, Quality Management, Change Management, Customer Satisfaction, Management, Sales, Customer Experience, Training, Human Resources, Vendor Management, Mergers & Acquisitions, CRM, Customer Retention, Team Leadership, Cross-functional Team..., Program Management, Account Management, Telecommunications, Customer Service, Strategic Planning, Strategy, Business Process..., BPO, Workforce Management, Coaching, Project Management, Business Development, Lead Generation, Team Management, Strategic Partnerships, Recruiting, Contact Centers, Analytics, Leadership Development, Enterprise Software, New Business Development, Executive Management, Sales Management, P&L Management, Professional Services, Sales Operations, Service Delivery, Customer Acquisition
Education
William Jewell College 1982 — 1986
Bachelor of Science (BS), Economics
University of Central Missouri 1981 — 1982
CenturyLink May 2010 - Present
Accent Marketing July 2007 - July 2010
Knights of Columbus November 2006 - June 2007
Brookshire's Grocery Company November 1999 - November 2006
General Motors May 2005 - August 2005
Education
Northwestern State University 2003 — 2006
Bachelor of Science, Business Administration
University of Louisiana at Monroe 2001 — 2003
Business Administration
WorkOne Southeast September 2014 - Present
Thomasville/Classic Home Brands April 2012 - January 2013
Accent Marketing December 2007 - June 2011
Renaissance Cruises 2001 - 2001
Darwin 2000 - 2000
Darwin Networks 2000 - 2000
Kindred 1997 - 2000
Outback Steakhouse 1994 - 1997
Skills
Employee Relations, Employee Engagement, Telemarketing, Call Center, Performance Management, Organizational..., Leadership Development, Customer Experience, Training, Coaching, Customer Satisfaction, Customer Service, Process Improvement, Advertising, Call Centers, Employee Benefits, Personnel Management, FMLA
Education
St. Louis Community College 1993 — 1994
AA
STARTEK February 2015 - Present
ACCENT Marketing November 2014 - February 2015
ACCENT Marketing June 2014 - October 2014
ACCENT Marketing November 2010 - June 2014
ACCENT Marketing November 2009 - November 2010
ACCENT Marketing July 2009 - November 2009
ACCENT Marketing April 2009 - July 2009
ACCENT Marketing January 2009 - April 2009
ACCENT Marketing September 2008 - January 2009
Skills
Call Center, Leadership, Call Centers, Training, Program Management, Management, Customer Service, Operations Management, Time Management, Microsoft Excel, Cross-functional Team..., Coaching, Team Leadership, Customer Experience, Troubleshooting, Process Improvement, Customer Satisfaction, Vendor Management
Education
University of Cincinnati 2001 — 2003
Business
New Lexington High School 1997 — 2001
J P Morgan Chase August 2009 - March 2010
ACCENT Marketing October 2008 - June 2009
AmeriCorps May 2008 - August 2008
J.P. Morgan Chase January 2008 - May 2008
American Eagle Airlines June 2006 - January 2008
Walgreen Drug Store September 2003 - March 2006
Education
The Chicago School of Professional Psychology 2010 — 2012
University of Louisiana at Monroe
Bachelor of Arts, Psychology
Xerox September 2012 - October 2012
ACCENT Marketing May 2007 - April 2012
Skills
Call Center, Customer Experience, Customer Satisfaction, Telemarketing, Customer Service, Process Improvement, Customer Engagement, Team Building, Program Management, Direct Marketing, Operations Management, Strategic Planning, Team Leadership, Multi-channel Marketing, Account Management, Inbound Marketing, Vendor Management, Telecommunications, CRM, Performance Management, Microsoft Word, Exceptional Listener, Leadership Development, Personal Development, Microsoft Office 2007, 10 Key, Wireless Networking, Quality Assurance, Multi Tasking, Motivation, Interviews, Exit Interviews, Hiring Employees, Customer Retention, Coaching, Employee Training, Hiring, Management, IVR, Cold Calling, Data Entry, Training, Call Center Development, Contact Centers, Recruiting, Sales, Project Management, Employee Relations, Software Documentation, Troubleshooting
Education
National Park Community College 2005 — 2006
Associate's degree, Business Administration and Management, General
Cabot High School 1985 — 1989
General, General Studies
University of Phoenix
Business
AT&T Mobility January 2011 - Present
AT&T Mobility March 2009 - January 2011
ACCENT Marketing 2006 - 2007
Skills
Customer Experience, Telecommunications, Account Management, Team Building, Customer Service, Quotas, Wireless, Call Center, Retail, New Business Development, Program Management, Sales Operations, Process Improvement, Management, Troubleshooting, Call Centers, Customer Satisfaction, Direct Sales, Networking, Sales, Solution Selling, Customer Retention, Sales Process, Training
Education
University of Arkansas at Monticello 1998 — 2001
Bachelor of Science (B.S.), Political Science and History
Card Compliant January 2014 - Present
Gould Evans September 2006 - January 2014
Med4Home September 2002 - September 2006
Maple Woods Community College September 2001 - September 2002
ACCENT Marketing August 1997 - August 2001
Skills
VMware, Microsoft Exchange, Active Directory, Servers, SAN, Network Architecture, Cisco Technologies, Virtualization, VMware ESX, Compellent, Riverbed, Database Administration, Server Architecture, Microsoft SQL Server, Dell PowerEdge Servers, Nagios, Microsoft Servers, SQL Server, Visual Basic, VBScript, Watchguard, ISA Server, Ruckus, PCI DSS
Education
Maple Woods Community College 2001 — 2005
Associates, Computer Science
Missouri Western State University 2000 — 2000
Programming
United States Postal Service February 2001 - Present
H&R Block January 2000 - July 2001
ACCENT Marketing May 1999 - August 2000
Education
University of Phoenix 2008 — 2010
MBA, Business Administration
University of Central Florida - College of Business Administration 2004 — 2006
BA, Business Administration
Polk Community College 1996 — 1998
AA, Accounting
Comcast July 2012 - Present
ACCENT Marketing October 2006 - July 2012
U.S February 2005 - April 2006
Hollywood Video Entertainment August 2000 - February 2004
Skills
Microsoft Office 2007, Cognos, Call Center, Workforce Management, Scheduling, Excel, IEX, ACD, Process Scheduler, Analysis, Performance Management, Time Management, Call Centers
Education
Prairie State College 1995 — 1996
of studies, Business Administration
Hampton Inn Hot Springs March 2013 - Present
ACCENT Marketing November 2009 - December 2010
Red Lobster May 2008 - May 2009
Skills
Microsoft Office, Microsoft Word, PowerPoint, Customer Service, Research, Teamwork, Social Media, Public Speaking, English, HTML, CSS
Education
University of Arkansas 2011 — 2011
Engineering
Crossgate Christian Academy 1995 — 2009
High School Diploma
Schwan's Home Service February 2011 - Present
Schwans Home Service February 2011 - May 2012
Bargain Basket August 2010 - March 2011
BeautiControl November 2009 - March 2011
ACCENT Marketing March 2006 - January 2010
ACCENT Marketing March 2006 - January 2010
Skills
Management, Training, Auditing, Time Management, Social Networking, Customer Satisfaction, CRM, Selling, Procurement, Shipping, Customer Retention, Leadership, Marketing, Customer Experience, Troubleshooting, Customer Service, Microsoft Office, Inventory Management, Team Building, Call Centers, Sales
Education
Stratford Career College At 2009 — 2010
Certified Wedding Planner
Mineral Area College 2004 — 2006
n/a, Education
Mineral Area College 2004 — 2006
May 2004 Central High School 2000 — 2004
High School Diploma, General Studies
Park Hills Central 2000 — 2004
Diploma, General Studies
Mineral Area College August 2011 - Present
Country Mart June 2009 - August 2010
ACCENT Marketing June 2008 - April 2009
Skills
Customer Service, Retail, Customer Experience, Telephone Skills, Teamwork, Cashiering, Retail Sales, PowerPoint, Microsoft Excel, Sales
Education
Mineral Area College 2011 — 2013
associate of applied science, office systems technology administration
ACCENT Marketing 2010 - 2011
AutoZone July 2008 - September 2010
Skills
Computer Hardware, Computer Maintenance, Customer Service, customer support
Education
Owensboro Community and Technical College 2006 — 2010
tell city high school 2001 — 2005
High School/Secondary Diplomas and Certificates
JDA Imaging June 2013 - Present
CPI Corp. December 2012 - April 2013
ACCENT Marketing July 2009 - January 2012
Education
Mineral Area College
Still attending, Education
ACCENT Marketing May 2012 - Present
Ryan's August 2007 - January 2012
Skills
Computer Proficiency, Computer Maintenance, Microsoft Word, Microsoft Excel, Mathematics, Music Theory, Customer Service, Charismatic Leadership, Ambition, Patience, Dependent
Education
University of Phoenix 2012 — 2014
National Park Community College 2007 — 2012
Associate of Arts (A.A.), Environmental Science
ACCENT Marketing January 2014 - Present
McDonald's Corporation October 2013 - January 2014
Missouri Department of Natural Resources – Johnson’s Shut April 2011 - October 2013
South Iron R-1 High School August 2010 - May 2012
Skills
Computer Repair, Customer Service, Typing, Microsoft Office, Cash Register
Education
Mineral Area College 2012 — 2014
Majoring, Computer Information Systems
South Iron R-1 High School 2009 — 2012
General Studies
ACCENT Marketing August 2008 - Present
Skills
Workforce Management, Microsoft Excel, Data Analysis, ReportBuilder, Operations Coordination
Education
Sinclair Community College 2006 — 2008
Business Administration
Construction Labor Contractors May 2014 - Present
Apprentice Personnel 2013 - May 2014
Construction Labor Contractors 2011 - 2013
First Financial Mortgage Sources, Inc. 2005 - 2011
Cadbury Schweppes Bottling Group 2005 - 2008
ACCENT Marketing 2004 - 2005
Sprint 1998 - 2004
Odom's Tennessee Pride Sausage, Inc. 1995 - 1998
Hillshire Brands 1992 - 1995
Skills
Recruiting, Applicant Tracking..., Talent Acquisition, Hiring, Account Management, Staffing Services, Business Development, Training, Technical Recruiting, Sourcing, Cold Calling, Human Resources, Interviews, Employee Relations
Education
Southern Nazarene University
Bachelor of Arts (BA), Human Resource Management
GCCS July 2014 - Present
ACCENT Marketing January 2011 - Present
U of L Hospital May 2005 - April 2010
GCCS August 2002 - April 2005
Skills
Microsoft Excel, Customer Service, Microsoft Word, Conflict Resolution, Electronic Payment..., Troubleshooting, Data Entry, Employee Relations, Call Centers, Customer Satisfaction, Microsoft Office, Training, Time Management, Coaching, Public Speaking
Education
Ottawa University 2012 — 2016
Master of Business Administration (M.B.A.), Concentration Human Resource
Ottawa University 2007 — 2012
Bachelors, Human Resources
DSN-MO September 2013 - Present
ACCENT Marketing January 2006 - August 2012
Education
Pinnacle Career Institute-North Kansas City 2013 — 2014
Bryman College 1999 — 2000
Certificate, Medical Administrative/Executive Assistant and Medical Secretary
ACCENT Marketing 2012 - 2013
Education
National Park Community College
Associate's degree, Liberal Arts and Science
Liquid Education August 2009 - Present
ACCENT Marketing June 2006 - July 2009
Concerned Care Inc. March 2003 - June 2006
Townsend Communicatons - MyMajors 2001 - 2003
Concerned Care Inc. 1987 - 2001
Skills
Customer Service, Journalism, Public Speaking, Public Relations, Editing, Nonprofits, Writing, Research
Education
Park University 1996 — 2001
Bachelor of Arts (B.A.), Journalism and Public Relation
Origami Owl June 2014 - Present
Michael L. Maynard, P.C. May 2014 - Present
Tom Burcham, LLC December 2011 - May 2014
ACCENT Marketing December 2009 - August 2011
Education
Missouri Baptist University 2014 — 2016
Bachelor's degree, Business Administration and Management, General
Mineral Area College 2010 — 2013
Associate of Arts and Sciences (AAS), Business Administration and Management, General
Heartland High School 1997 — 2001
High School
Avante Healthcare and Rehab at Leesburg August 2009 - August 2010
ACCENT Marketing March 2006 - July 2009
DeKalb August 2002 - June 2005
DuPont Park Academy September 1996 - May 2000
Skills
Interviews, Human Resources, New Hire Orientations, Recruiting, Employee Relations, Onboarding, Training, Applicant Tracking..., Employee Benefits, Hiring, Post Go Live Support, Go Live Support, Cerner Support, Capacity Management, CPM Scheduling, CPMS, PowerChart
Education
Oakwood College 1986 — 1990
Bachelor of Arts (B.A.), Education
ACCENT Marketing December 2010 - Present
ACCENT Marketing 2006 - Present
Education
Remington College-Dallas Campus 2003 — 2006
Computer Networking, Information Technology
Hot Springs High School 1984 — 1988
Unemployed April 2015 - Present
ACCENT Marketing 2012 - 2015
Pomeroy It Solutions September 2000 - July 2003
Skills
Supervisory Skills, Data Entry, Shipping & Receiving, Customer Service, Customer Contact, Databases
Education
Sullivan University 2003 — 2007
None, Business Administration and Management, General
Jeffersonville High School 1996 — 2000
Diploma, 3.2