ACS, a Xerox Company
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ACS, a Xerox Company Employees
FIS August 2015 - Present
FIS March 2013 - July 2015
Pershing, a BNY Mellon company September 2012 - March 2013
The Walt Disney Company June 2012 - September 2012
The Walt Disney Company January 2012 - June 2012
American Automobile Association (AAA) National Office March 2011 - November 2011
Stetson University September 2010 - March 2011
Stetson Alumni House March 2010 - March 2011
ACS, a Xerox Company February 2009 - June 2009
ACS, a Xerox Company August 2008 - February 2009
Skills
Microsoft Excel, Access, Social Networking, Financial Analysis, PowerPoint, Microsoft Office, Research, Analysis, QuickBooks, Finance, Budgets, Microsoft Word, Account Reconciliation, Management
Education
Stetson University 2009 — 2011
Master, Business Administration
The University of the West Indies, Mona 2004 — 2007
Bachelor of Social Science, Economics
Sysco Business Services October 2014 - Present
General Dynamics Information Technology September 2013 - May 2014
ACS, a Xerox Company September 2011 - April 2013
Convergys May 2010 - April 2011
Southern University A& M College, Athletic Department September 2006 - May 2010
Sears Holdings Corporation March 2009 - August 2009
Skills
Technical Support, Data Entry, System Administration, Computer Hardware, Program Development, Issue Resolution, Program Evaluation, BMC Remedy, Remedy Ticketing System, Network Administration, Advertising, Networking, Microsoft Office, Broadcast Journalism, Call Centers, Training, Sales, Oracle Applications, Customer Service, Troubleshooting, Customer Satisfaction, Research, Outlook, Management, Microsoft Excel, Microsoft Word, Public Speaking
Education
Southern University and Agricultural and Mechanical College at Baton Rouge 2005 — 2010
Bachelor of Arts, Mass Communication
Amazon March 2014 - Present
Integrity Staffing Solutions July 2013 - March 2014
The MENTOR Network April 2013 - July 2013
Target March 2013 - May 2013
ACS, a Xerox Company November 2010 - February 2013
Skills
Technical Support, Computer Hardware, Call Center, Data Center, Program Management, System Administration, Call Centers, Active Directory, ITIL, IT Service Management, Administration, Integration, SQL, Requirements Analysis, Team Leadership, Software Installation, Process Improvement, IT Operations, Blackberry Enterprise..., VMware, Business Analysis, Troubleshooting, IT Management, Training, Help Desk Support, Vendor Management, Disaster Recovery, Analysis, Management, Servers, Project Management, Visio, Software Documentation, Service Delivery, Microsoft SQL Server, SDLC, VPN, Customer Service, Windows 7, Windows Server, SharePoint, Routers, XP, Security, Networking
Education
Sullivan University 2006 — 2013
Bachelor of Science (B.S.), Information Technology
S2Tech February 2015 - October 2015
Sagacious Consultants December 2014 - February 2015
S2Tech April 2012 - October 2014
ACS, a Xerox Company April 2003 - December 2011
Skills
Test Cases, Testing, Test Planning, Quality Assurance, Regression Testing, Manual Testing, ClearQuest, Requirements Gathering, Defect Tracking, SDLC, Requirements Analysis, Business Analysis, Business Requirements, Functional Testing, System Testing, SQL, Test Management, Quality Center, Waterfall, Test Strategy, Requirements Management
Education
Southern University and Agricultural and Mechanical College at Baton Rouge 1990 — 1993
Southern University 1989 — 1993
Business Marketing
Visa December 2014 - Present
Xerox April 2014 - December 2014
Xerox July 2011 - April 2014
ACS, a Xerox Company October 2007 - June 2011
ACS, a Xerox Company June 2006 - October 2007
Tek Systems at Capital Group2005 - 2006 December 2005 - June 2006
Southfork Construction, Inc. September 2002 - June 2006
Today's Staffing at Capital Group2005 May 2005 - December 2005
Computer Nerdz January 2001 - January 2002
Dell January 1998 - January 1999
Skills
Payment Card Processing, Payment Industry, Payment Systems, Solution Architecture, Java Enterprise Edition, Oracle SQL, Linux, Jasper Reports, Software Estimation, Software Project..., Engineering Management, Enterprise Architecture, Performance Appraisal, Performance Tuning, Mobile Applications, Hiring Practices, Interview Skills, System Monitoring, Application Servers, ACH, Agile Methodologies, Agile & Waterfall..., Leading Meetings, Meet Deadlines, Change Management, Software Deployment, Release Management, Production Support, Level 3 Support, Operational Risk..., Oracle, SQL, SDLC, Databases, Software Development, Web Applications, Architecture, SOA, Program Management, Architectures, Integration, Requirements Analysis
Education
The University of Texas at San Antonio 2003 — 2005
B.S, Computer Science
San Antonio College 2001 — 2003
Bachelor of Science (B.S.), Computer Science
Raytheon August 2014 - Present
KAEGAN Corporation March 2011 - August 2014
USSF Referee 2003 - December 2013
ACS, a Xerox Company August 2009 - March 2011
2009University of Central Florida June 2002 - August 2009
Skills
Microsoft Excel, Budgets, Accounting, Financial Reporting, Auditing, Tax, Microsoft Office, Financial Accounting, Tax Preparation, Internal Controls, General Ledger, Account Reconciliation, Accounts Payable, Invoicing, Accounts Receivable, Time Management, PeopleSoft, Training, Leadership, Cost Accounting, Payroll, Analysis, Internal Audit, Financial Analysis, Outlook, Finance, PowerPoint, Process Improvement, Human Resources, Microsoft Word
Education
University of Central Florida 2010 — 2014
Master of Science (MS), Taxation
University of Central Florida 2007 — 2009
Bachelor of Science, Accounting
University of Central Florida - College of Business Administration 2005 — 2009
BSBA, Accounting & Finance
Seminole State College of Florida 2002 — 2006
AA, General
VAR Resources, Inc. September 2014 - Present
VAR Resources, Inc. July 2012 - Present
Addison Search September 2011 - June 2012
Visual Remote Security Cameras July 2011 - October 2011
Robert Half Management Resources April 2011 - June 2011
ACS, a Xerox Company November 2009 - April 2011
ACS, a Xerox Company January 2006 - October 2009
Wells Fargo Bank March 2004 - October 2005
Bank One 2001 - 2004
Skills
Speaks English and..., Networking guru, Forecasting, Financial Reporting, Variance Analysis, Budgets, Cash Flow, Essbase, Leadership, Finance, GAAP, Business Development, JD Edwards, Internal Audit, Sales, Human Resources, Consulting, Information Technology, Negotiation, Customer Service, Accounting, Executive Management, Analysis, Revenue Recognition, General Ledger, Accounts Receivable, Strategic Financial..., Hyperion Enterprise, Process Improvement, New Business Development, Financial Analysis, Time Management, Business Process..., Business Analysis, Account Management, Consolidation, Cold Calling, Networking, Financial Modeling, Microsoft Excel, Team Building, Internal Controls, Strategic Planning, Business Intelligence, Business Strategy, Direct Sales, Solution Selling, Sales Process
Education
Southwestern Assemblies of God University 2004 — 2005
BACHELOR of Arts, Business Administration; Accounting, 3.54
Richland College 2001 — 2003
2005, Associates in Busines
ACS, a Xerox Company September 2013 - Present
ACS, a Xerox Company April 2012 - September 2013
ACS, a Xerox Company February 2011 - April 2012
Sallie Mae October 2009 - January 2012
SallieMae July 2008 - September 2009
Sallie Mae Lynn Haven FL November 2006 - 2008
Skills
Program Management, Testing, Business Analysis, SDLC, Software Documentation, Call Center, Requirements Gathering, Process Improvement, Requirements Analysis, Management, Team Leadership, Quality Assurance
Education
College of St. Catherine 2001 — 2005
BA Art, Concentration in Graphic Design / Minor, Communication
Magenic Technologies March 2013 - March 2015
MagenicTechnologies May 2011 - March 2013
ACS, a Xerox Company October 2007 - May 2011
ExchangeBlvd.com February 2002 - October 2007
Boys & Girls Clubs of America June 2001 - January 2002
ImageServe November 1997 - February 2001
Skills
User Experience, User Interface Design, Web Design, CSS, Marketing, Web Development, Information Architecture, Graphic Design, Creative Direction, User-centered Design, Adobe Creative Suite, HTML 5, Branding & Identity, Email Marketing, Video, Interaction Design, User Interface, Usability Testing, Usability, IXIA, XAML, iOS Design, Business Strategy, Early-stage Startups, E-commerce, Web Applications, Dreamweaver, Wire Framing, SharePoint, Flash, Mobile Devices, User Experience Design, HTML, CSS3, Mobile Applications, Heuristic Evaluation, Front-end, Mobile Design, Persona, Human Computer..., Scrum, Agile Methodologies, Leadership
Education
Savannah College of Art and Design 1993 — 1997
Bachelor of Fine Arts, Computer Art, Video, Animation, Web Design
Samsung August 2014 - Present
BlackBerry June 2012 - March 2014
ACS a Xerox Company September 2010 - June 2012
Agito Networks November 2009 - September 2010
AT&T Corporation November 2002 - November 2008
Skills
Talent Management, Acquisition Integration, Managerial Finance, SaaS, Strategic Partnerships, Telecommunications, Product Management, Solution Selling, Professional Services, Cross-functional Team..., Channel, Cloud Computing, Product Marketing, Wireless, Sales Management, Vendor Management, New Business Development, Managed Services, Business Development, Account Management, Outsourcing, Start-ups, Business Strategy, Enterprise Software, Team Leadership, Leadership, Management, Strategy, Executive Management, Program Management, Data Center, Mobile Devices, Business Process, Sales
Education
Southern Methodist University - Cox School of Business 2009 — 2010
Graduate Certificate
The University of Dallas 1993 — 1995
MBA
University of Missouri-Kansas City
BA
Troll And Toad August 2014 - Present
Troll And Toad November 2013 - August 2014
Creative Computer Solutions, Inc April 2013 - October 2013
Hensley, Elam & Associates September 2012 - March 2013
Hitcents.com March 2012 - August 2012
ACS, a Xerox Company April 2009 - October 2009
Somerset Community College May 2008 - June 2008
Bluegrass Oakwood August 2006 - July 2007
Skills
PHP, MySQL, JavaScript, AJAX, jQuery, HTML, PostgreSQL, Ruby on Rails, Node.js, AngularJS, ExpressJS, MongoDB, JSONP, HTML5, CSS3, CSS, JSON, XML, XHTML, Google Analytics, Google Docs, Web Applications, Web Development, Perl, Apache, Nginx, VMware, Linux, Windows, Microsoft Office, LibreOffice, Writing, Creative Writing, Technical Writing, Project Planning, Project Coordination, Project Execution, Project Delivery, Memcached, Google Webmaster Tools
Education
Western Kentucky University 2009 — 2014
Bachelor of Science, Computer Information Technology
Somerset Community College 2007 — 2009
Associates in Applied Science, Information Technology
Red Bird Mission School 1998 — 2002
High School Diploma, College/University Preparatory and Advanced High School/Secondary Diploma Program
ACS, a Xerox Company March 2003 - Present
Aon Hewitt 2012 - 2013
ACS January 1999 - March 2003
Saint Barnabas Medical Center July 1997 - December 1998
Skills
Vendor Management, Outsourcing, Benefits Administration, Call Center, Employee Benefits, Relationship Management, Process Improvement, Business Analysis, Human Resources, Performance Management, Change Management, Program Management
Education
Seton Hall University 1995 — 1999
Masters Degree, Public Administration
William Paterson University of New Jersey
Bachelor of Arts (B.A.), Speech-Language Pathology/Pathologist
ACS, A Xerox Company November 2008 - Present
HP November 2007 - November 2008
Training & Development Systems, Inc. (TDS, Inc.) February 2006 - May 2007
HP May 1999 - October 2005
Andersen Consulting August 1995 - January 1999
Documentation Associates December 1994 - April 1995
InterCom July 1988 - December 1994
Skills
Instructional Design, Process Improvement, Change Management, Program Management, Training, Performance Improvement, Training Delivery, Employee Training, Management, Leadership, Technical Writing, Needs Analysis, ADDIE, Analysis, Human Resources, Project Management
Education
Stephen F. Austin State University 1983 — 1987
Bachelor of Arts (B.A.), Psychology
WILLIAMS & ASSOCIATES INC April 2012 - August 2015
Modis Consulting September 2004 - December 2012
Genesis10 December 2010 - December 2011
Pendraig Publishing December 2009 - October 2011
ACS, a Xerox Company March 2000 - December 2003
Skills
.NET, SQL Server, Visual Basic, C#, VB.NET, Business Analysis, Software Requirements, Requirements Analysis, Requirements Gathering, Team Leadership, Software Design, User Interface Design, Database Design, Data Analysis, Agile, Microsoft SQL Server, Agile Methodologies, Software Documentation, Data Warehousing, Testing, Visual Studio, SDLC
Education
St. Olaf College 1987 — 1991
Bachelor's degree, Psychology / Mathematical Modeling
Breck School 1983 — 1987
ACS, a Xerox Company February 2011 - July 2011
Education
South Puget Sound Community College 2012 — 2014
Warwick International Hotels November 2012 - Present
Independent Contractor February 2011 - November 2012
Copart September 2011 - July 2012
ACS, a Xerox Company February 2011 - July 2011
Everest Group June 2009 - February 2011
Skills
Email Marketing, Integrated Marketing, Marketing Communications, Event Planning, Public Relations, Marketing Strategy, Social Media, Event Management, Hospitality, Online Marketing, Brand Development, Salesforce.com, Wedding Coordinating, Sales, Marketing
Education
Southern Methodist University 2005 — 2009
Bachelor of Arts, Corporate Communications and Public Affairs; Art
Banker's Toolbox October 2015 - Present
Suddenlink Communications February 2014 - September 2015
MedPro Staffing Personnel September 2013 - February 2014
DentaQuest June 2013 - August 2013
Xerox August 2011 - June 2013
ACS, a Xerox Company February 2010 - August 2011
Affiliated Computer Services November 2009 - February 2010
Guaranty Bank December 2007 - October 2009
St. Edward's University 2007 - 2009
Affiliated Computer Services January 2006 - December 2007
Skills
Change Management, Process Improvement, Leadership Development, Coaching, Performance Management, Organizational..., Team Building, Training, Employee Relations, Call Center, Onboarding, Program Management, Talent Management, Instructional Design, Vendor Management, Customer Service, Training Delivery, Project Management, Team Leadership, Strategic Planning, Employee Benefits, Management, Marketing, Call Centers, Policy, Cross-functional Team..., Leadership, Account Management, Human Resources, Employee Training, CRM, Business Process..., Analysis, Strategy, Consulting, Project Planning, Management Consulting, Quality Assurance, Organizational..., Succession Planning, Business Planning, Staff Development, E-Learning, Customer Satisfaction, Employee Engagement, Workshop Facilitation, Instructor-led Training, Interviews, Recruiting, Executive Coaching
Education
St. Edward's University 2007 — 2009
MS, Organizational Leadership and Ethics
University of Louisiana at Lafayette 1981 — 1985
BA, Communications
Computershare US January 2012 - Present
National Investor Relations Institute September 1995 - Present
BNY Mellon October 1994 - August 2012
ACS, a Xerox Company 1984 - 1994
Education
State University of New York - System
BS, Business Admin
SynerMed December 2014 - Present
Centene Corporation February 2014 - Present
Collaborative Consultants LLC August 2013 - Present
UNITED HEALTHCARE MILITARY & VETERANS October 2012 - September 2013
TKM Consulting Health Care Project Management February 2004 - October 2012
ACS, a Xerox Company May 2011 - February 2012
Cognizant Technology Solutions February 2011 - May 2011
Blue Cross Blue Shield of Florida September 2010 - January 2011
TKM Consulting Health & Wealth Solutions. February 2004 - September 2010
Hill Physicians Medical Group November 1999 - March 2004
Skills
PMP, Negotiation, HIT, Online Payments, Scheduling, Make or buy analysis, Cost performance..., Procurement management..., MMIS SME, Analysis, Project Planning, Performance Tuning, Cost, Procurement, Project Management, Process Scheduler, E-payments, Healthcare, Managed Care, Program Management, Integration, Strategy, CRM, Outsourcing, Contract Negotiation, Training, Budgets, Policy, Process Improvement, Government, Health Policy, Healthcare Industry, Access, Business Process..., Software Documentation, EHR, Business Process, Healthcare Information..., Vendor Management, Provider Relations, Visio, Medicaid, Health Insurance, HIPAA
Education
Villanova University 2009 — 2010
Masters Certificate Project Managment
University of Illinois at Urbana-Champaign 1980 — 1982
Masters, Vocational Education
Southern Illinois University, Carbondale 1974 — 1979
Bachelor of Arts, English
University of Alaska Anchorage August 2011 - December 2013
Alaska Orthopaedic Surgeons September 2011 - December 2012
ACS, a Xerox Company October 2010 - July 2011
Alpine Urology October 2009 - October 2010
Kasilof River Lodge and Cabins May 2009 - August 2009
SusQtech December 2007 - August 2008
Skills
Spanish, Public Speaking, Microsoft Office, Nonprofits, Teaching
Education
Shenandoah University 2014 — 2016
Master of Science (M.S.), Physician Assistant
University of Virginia 2005 — 2009
B.A., Spanish
Aetna February 2015 - Present
Magellan Health March 2013 - February 2015
Blue Cross and Blue Shield of Louisiana December 2012 - March 2013
Centene Corporation January 2012 - January 2013
ACS, A Xerox Company June 2008 - January 2012
Skills
Healthcare, Medicaid, Medicare, Managed Care, HIPAA, Provider Relations, Medical Terminology, Credentialing, Mental Health, Contract Management, Policy, Social Services, Healthcare Management, Health Policy, Leadership
Education
Liberty University
Master of Public Health (MPH), Public Health
Southern University and Agricultural and Mechanical College at Baton Rouge
Bachelor of Arts (B.A.), Political Science and Government
Southern University and Agricultural and Mechanical College at Baton Rouge
Public Administration
Capital One September 2014 - Present
Capital One June 2013 - September 2014
Capital One March 2012 - June 2013
Goo's Photos July 2008 - August 2012
ACS, a Xerox Company September 2011 - February 2012
South Colonie Central School District September 2010 - June 2011
Capital Valley Sports and Entertainment, Albany Legends February 2010 - August 2010
Sand Creek Middle School September 2007 - June 2010
State University of New York College August 2007 - May 2010
Skills
Sports Management, Customer Service, Financial Services, Health Insurance, Medicaid, Event Planning, Event Management, Social Media, Sales, Social Networking, Microsoft Office, Sports Marketing, Marketing, Training, Sports, Sponsorship, Public Relations, Facebook, Teaching, Advertising, Ticket Sales, Video, Data Entry, Leadership, Call Centers
Education
State University of New York College at Cortland 2006 — 2010
Bachelors of Science, Sport Management
Colonie Central High School 2002 — 2006
HS Diploma, Science, History, English, AP Math
ACS, a Xerox Company Project DirectorACS, a Xerox CompanyJanuary 1998 - Present
ACS 1998 - Present
Xerox, State & Local Solutions, Inc. 2011 - 2014
Xerox, State & Local Solutions, Inc. 2011 - 2014
Xerox, State & Local Solutions, Inc. 2011 - 2014
Xerox, State & Local Solutions, Inc. 2011 - 2014
Texas Office of the Attorney General, Child Support Division November 1988 - December 1997
Education
Stephen F. Austin State University 1977 — 1980
Bachelor of Science in Education (B.Ed.), Social Work
Louisiana Department of Health & Hospitals / Metropolitan Human Services District September 2013 - Present
Traci Lynn Fashion Jewelry November 2011 - Present
ACS, A Xerox Company June 2004 - November 2012
University and A&M College March 2003 - June 2004
Girl Scout Council of Southeast Louisiana April 2001 - November 2002
LA, INC February 2000 - December 2001
VOLUNTEERS OF AMERICA March 1998 - February 1999
VOLUNTEERS OF AMERICA February 1997 - March 1998
Skills
Program Management, Project Management, Research, Event Planning, Budgets, SharePoint, Access, Training, Strategic Planning, Management, Fundraising, Community Outreach, Leadership, Team Building
Education
Southern University and Agricultural and Mechanical College at Baton Rouge 1989 — 1993
BS, Rehabilitation Services/Psychology
Clovis Fire Department January 2015 - Present
North Bend School District June 2012 - May 2015
Hi-Pro Feeds August 2014 - January 2015
Jensen's Tree Service June 2013 - August 2014
A.D. Manufacturing November 2011 - February 2012
ACS, a Xerox Company April 2010 - November 2011
Massengale Mechanical & Construction July 2007 - September 2009
Skills
Mechanical, Construction, Supervisory Skills, Customer Service, Small Business..., Sailing, Long Distance Running, Management, Team Building, Operations Management, Microsoft Office, Strategic Planning, Negotiation
Education
Southwestern Oregon Community College 2010 — 2013
Associates, Business Management/Entrepreneurship, 3.757
Southwestern Oregon Community College 2010 — 2013
Associate's degree in Business Management/Entrepreneurship, Business
Bank of America August 2014 - Present
Bank of America August 2013 - July 2014
Bank of America June 2012 - July 2013
Westwood Trust September 2011 - January 2012
Capview Partners June 2011 - August 2011
ACS, a Xerox Company May 2010 - November 2010
Skills
Financial Modeling, Bloomberg, Financial Analysis, Valuation, Equities
Education
Southern Methodist University - Cox School of Business 2008 — 2012
Bachelor of Business Administration, Finance
Accenture March 2011 - Present
Accenture Technology Solutions March 2011 - August 2012
ACS, a Xerox Company April 2009 - March 2011
Cognizant Technology Solutions India Pvt. Ltd January 2007 - April 2009
HCL InfoSystems Ltd. June 2006 - January 2007
Skills
Databases, Java, HL7, Epic Bridges, Interfaces, Ensemble, Intersystems Cache, Cache Object Script, SDLC, SQL, Java Enterprise Edition, Struts, Database Design, Requirements Gathering, OOP, Project Management, Requirements Analysis, Unit Testing, Oracle, Epic Systems, Web Services, PL/SQL, Agile Methodologies, Scrum
Education
Shanmugha Arts, Science, Technology and Research Academy 2002 — 2006
B. Tech, Electronics and Communications Engg (ECE)
Certifications
Bachelor of Technology (B.Tech.), Electrical, Electronics and Communications Engineering
Atos July 2015 - Present
Xerox Business Services September 2012 - June 2015
ACS, a Xerox Company March 2011 - June 2015
EDS, an HP Company 2007 - February 2011
Hewlett Packard Enterprise Services 2007 - February 2011
EDS, an HP company January 2000 - May 2007
Skills
Management, Program Management, Project Governance, Change Management, Service Delivery, Leadership, PMO, Vendor Management, Project Management, ITIL, Process Improvement, P&L Management, PMP, Project Portfolio..., Team Leadership, Enterprise Software, IT Service Management, New Business Development, Data Center, Telecommunications, Due Diligence, Software Project..., Networking, Training, Service Delivery..., SDLC, Outsourcing
Education
Project Management Institute
PMP, Project Management
State University of New York Empire State College
Bachelors, Information Systems
Richey Health Benefits October 2014 - Present
Cognizant January 2013 - May 2014
ACS, a Xerox Company June 1998 - December 2012
Skills
SDLC, Business Analysis, PMO, Project Management, Business Process..., Visio, IT Service Management, Requirements Analysis, Business Requirements, Incident Management, Vendor Management, Process Improvement, Requirements Gathering
Education
Southwestern College 2007 — 2010
Bachelor's degree, Stategic Leadership
University of Phoenix 2005 — 2007
Associate's degree, Accounting and Finance
First Data Corporation May 2012 - Present
ACS - A Xerox Company October 2009 - May 2012
First Data Corporation June 2009 - November 2009
The Corporate Education Group April 2008 - February 2009
Commerciant November 2006 - March 2008
PreCash February 2006 - October 2006
First Data Merchant Services December 1997 - February 2006
Skills
Payments, Business Analysis, New Business Development, Credit Cards, Electronic Payments, CRM, Debit Cards, Mobile Payments, Payment Systems, Management, B2B, Team Building, E-commerce, Project Management, Marketing Strategy, Payment Card Processing, Financial Services, Sales Operations, Negotiation, Enterprise Software, Contract Negotiation
Education
St. Edward's University 1983 — 1989
BA, English-Literature
St. Edward's University 1983 — 1989
BS, Biology (pre-dental)
O'Connell High School 1981 — 1983
JP Morgan Chase April 2011 - Present
ACS, a Xerox Company April 2009 - April 2011
Marsh September 2006 - March 2009
IBM Global Services September 2004 - July 2006
BISAG February 2004 - August 2004
Webmyne Systems September 2003 - February 2004
RCILTG January 2003 - July 2003
Education
South Gujarat University 2000 — 2003
Masters in Computer Application, Computer Science
South Gujarat University 1997 — 2000
Bachelor of Science, Electronics
PayPal April 2015 - Present
ACS, a Xerox Company October 2011 - April 2015
Affiliated Computer Services Inc October 2007 - October 2011
WASHINGTON MUTUAL April 2007 - October 2007
WASHINGTON MUTUAL January 2007 - April 2007
PROVIDIAN FINANCIAL/WASHINGTON MUTUAL February 2004 - January 2007
Providian Financial September 2001 - February 2004
NATIONAL MANAGEMENT CORP January 2000 - December 2000
Skills
Workforce Management, Forecasting, Process Scheduler, Call Center, Vendor Management, Process Improvement, Credit Cards, Business Analysis, Risk Management, BPO, Customer Satisfaction, Operations Management, Call Centers, CRM, Program Management, Software Documentation, Business Process..., Management, Outsourcing, Analysis, Training, Cross-functional Team..., Leadership, Team Leadership, Project Management, Change Management, Performance Management, Customer Service, Quality Assurance, Team Building, Customer Experience
Education
Sul Ross State University 1993 — 1996
Education
J.M. Hanks High School 1989 — 1993
Diploma
Altera October 2012 - Present
ACS, A Xerox Company December 2009 - October 2012
AMD (Advanced Micro Devices) December 2003 - January 2008
Apple Computer, Inc. October 1991 - January 2003
Prosoft 1999 - 2000
Skills
Program Management, Business Development, Organizational..., Systems Analysis, Transition Management, Consensus Building, Cross-functional Team..., PMP, Product Management, Software Project..., Vendor Management, Process Improvement, Product Lifecycle..., Virtual Teams
Education
University of San Francisco 1993 — 1995
MHROD, Organization Development & HR
Santa Clara University 1987 — 1991
B.S., Mangement; Marketing
Los Gatos High School 1983 — 1987
High School
Oracle November 2012 - Present
Xerox State & Local Solutions (Formally ACS) March 2010 - October 2012
ACS, a Xerox Company August 2008 - April 2011
Verizon Business July 2006 - July 2008
MCI January 2005 - July 2006
MCI April 2002 - January 2005
MCI February 2001 - April 2002
MCI October 1997 - February 2001
Electronic Data Systems February 1997 - October 1997
Imaging Automation, Inc. January 1996 - February 1997
Skills
Consultative Sales..., Strategic Planning, Business Strategy, State Human Services, Program Management, Business Development, Cross-functional Team..., Sales Operations, Selling, Leadership, Vendor Partnerships, Strategy, Contract Negotiation, Enterprise Software, Vendor Management, Account Management, Networking, Social Services, Analysis, CRM, Vendor Relationships, E-commerce, New Business Development, Sales Process, Government, Management, Sales, Business Process..., Outsourcing, Integration, Sales Management, VoIP, SaaS, State Politics, Marketing, Solution Selling, Telecommunications, Salesforce.com, Team Building, Mobile Devices, Process Improvement, Strategic Partnerships, Recruiting, Professional Services, Business Process, Executive Management
Education
The University of Texas at Dallas 2000 — 2002
MS, Electronic Commerce
The University of Texas at Dallas 1998 — 2000
MBA, Accounting/Finance
Shippensburg University of Pennsylvania 1979 — 1982
BSBA, Management
Texas Children’s Health Plan December 2014 - Present
Buckeye Partners October 2014 - November 2014
Superior Energy Services February 2014 - August 2014
Halliburton August 2013 - February 2014
Electronic Transaction Consultants January 2013 - August 2013
Direct Energy April 2012 - January 2013
PMI Houston Chapter January 2012 - December 2012
Sparkhound April 2011 - February 2012
ACS, a Xerox Company August 2009 - April 2011
M D Anderson Cancer Center October 2008 - May 2009
Skills
PMO, CMMI, CMM, PMP, Program Management, SDLC, Business Analysis, Process Improvement, Project Portfolio..., Vendor Management, MS Project, Requirements Analysis, Project Planning, Business Process, Process Engineering, Business Process..., Government, Healthcare, Documentation, Change Management, ITIL, Software Project..., PMBOK, Quality Assurance, Agile, Waterfall, Process Development, Business Requirements, Internal & External..., International Project..., Cross-functional Team..., Agile Methodologies, Software Documentation, Energy, Management, SharePoint, Project Management, Project Delivery, Requirements Gathering, Software Development, Leadership, Analysis, Strategy, Enterprise Software, ERP, Product Management, Testing, Governance, Six Sigma, Visio
Education
Seton Hall University 1981 — 1985
BA, Communications
St. Joseph's High School 1977 — 1981
Deaconess Hospital, Women's Health Clinic February 2014 - Present
Deaconess Hospital August 2013 - February 2014
Xerox December 2011 - August 2013
ACS, a Xerox Company April 2011 - December 2011
Sprint April 2005 - December 2010
Skills
Call Centers, Training, Customer Satisfaction, Customer Service, Management, Customer Experience, Coaching, Vendor Management, Process Improvement, Cross-functional Team..., Telecommunications, Workforce Management, Customer Retention, Troubleshooting, Operations Management, Team Leadership, Leadership, Team Building, Wireless, Call Center, Team Management, Supervisory Skills, Strategic Planning, Program Management, Outsourcing, Employee Relations, Instructor-led Training, Invoicing, Applicant Tracking..., BPO, PowerPoint, Microsoft Office, Change Management, Call Center Development, Analysis, Time Management, Telephone Skills, Public Speaking, Employee Training, Performance Management, Microsoft Excel, Outlook, Health Insurance, Appointment Scheduling, HIPAA
Education
Southwestern Christian University 1993 — 1994
Mid America Technology Center 1990 — 1992
Certificate, Business and Office Education
Word of Life Christian Academy 1989 — 1992
High School Diploma, Regular/General High School/Secondary Diploma Program
Cognizant Technology Solutions January 2014 - Present
Xerox January 2012 - December 2013
ACS, a Xerox Company November 2010 - May 2012
ACS, a Xerox Company September 2005 - November 2010
ACS, a Xerox Company February 2004 - September 2005
ACS, a Xerox Company May 2002 - February 2004
ACS, a Xerox Company December 2000 - March 2002
ACS Inc, A Xerox Company September 1994 - December 2000
Travelers July 1990 - September 1994
Skills
CICS, Rational Performance..., ClearQuest, Rational Manual Tester, ClearQuest Test Manager, DB2/SQL, Oracle SQL, COBOL, RequisitePro, SharePoint, JCL, VSAM, System Testing, Documentation, User Acceptance Testing, Business Requirements, SDLC, Medicaid, RQM, Selenium Testing, Software Documentation, Software Development, Enterprise Architecture, Quality Assurance, Requirements Analysis, Data Warehousing, Quality Center
Education
State University of New York at Oswego 1987 — 1990
BS, Computer Science
Vestal Central High School 1981 — 1985
Fiserv December 2013 - Present
Xerox Business Services January 2012 - November 2013
ACS, a Xerox Company October 2008 - December 2011
Kratos/SYS 2003 - 2008
Kratos Defense and Security Solutions 2003 - 2008
Computer Sciences Corporation 1998 - 2003
Electronic Data Systems (EDS) 1997 - 1998
MITRE 1996 - 1997
US Navy 1976 - 1996
Education
US Naval Postgraduate School 1983 — 1985
MS, Computer Sciences
United States Naval Academy 1972 — 1976
BS, Systems Engineering
Stanford University Graduate School of Business
AeA Executive Leadership Course
Tomra North America, Inc. April 2012 - Present
Tomra North America, Inc. January 2012 - April 2012
ACS, a Xerox Company July 2008 - October 2010
Tier Technologies November 2005 - July 2008
Skills
Software Documentation, Microsoft Office, Databases, Windows, Editing, Troubleshooting, Business Analysis, Project Management, Call Center, Requirements Analysis, SDLC, Process Improvement
Education
SUNY Plattsburgh 2002 — 2003
none
Columbia Greene Community College - Undeclared 2001 — 2001
Ward Melville High School 1996 — 2000
Fiserv September 2015 - Present
Xerox January 2014 - September 2015
ACS, a Xerox Company October 2011 - September 2015
Xerox January 2013 - January 2014
SunTrust Banks February 1991 - July 2008
Trust Company Bank of Henry County February 1989 - 1991
First Security National Bank & Trust Company May 1982 - 1989
Skills
Project Management, Product Development, Check 21, Payments, Banking, Payment Systems, Vendor Management, Electronic Payments, Relationship Management, Retail Banking, Business Analysis, Remote Deposit Capture, Management, SDLC, Treasury Management, Cash Management, Financial Services, Analysis, ACH, Change Management, Strategic Planning, Program Management, Business Development, Product Management, Mergers & Acquisitions, Risk Management, Team Building, Business Process..., Portfolio Management, Process Improvement, PMO, Outsourcing
Education
Shorter University 2003 — 2006
BAI Graduate School of Bank Operations and Technology 2002 — 2003
Bank Operations and Technolody
Buck Consultants April 2014 - Present
ACS, a Xerox Company June 2011 - June 2014
Aon Hewitt January 2008 - November 2010
ExcellerateHRO April 2005 - 2008
Towers Watson October 1979 - March 2005
Skills
Benefits Administration, Change Management, Defined Benefit, Outsourcing, Human Resources, Employee Benefits, Training, Retirement, Deferred Compensation, Recruiting, Leadership, Management, Executive Pay, Actuarial Science, Program Management, Actuarial Consulting
Education
State University of New York at Stony Brook 1972 — 1976
BS, Mathematics
Xerox June 2015 - Present
OneSource Virtual January 2015 - March 2015
Deloitte September 2011 - August 2014
ACS, a Xerox Company August 2010 - September 2011
HP Enterprise Services - Sold to ACS, a Xerox Company November 2009 - September 2010
EDS ExcellerateHRO - Purchased by HP May 2008 - October 2009
E & Y June 2005 - May 2008
Meldisco October 2003 - December 2004
Ashland Inc March 1996 - June 2003
Skills
Expatriate Management, International Tax, Expatriate Tax, Payroll, Big 4, Auditing, Global Mobility, Internal Controls, Sarbanes-Oxley Act, Performance Management, IFRS, Tax Accounting, Transfer Pricing, Financial Analysis
Education
Southern Methodist University 1991 — 1996
ACS, a Xerox Company April 2014 - Present
ACS, a Xerox Company December 2011 - Present
Whitenack Consulting Inc January 2011 - December 2011
ServiceLink July 2010 - December 2010
ServiceLink June 2010 - December 2010
ServiceLink June 2010 - December 2010
Lee Hecht Harrison February 2010 - June 2010
HP Enterprise Services 1998 - February 2010
HP Enterprise Services 2000 - 2010
EDS, an HP company 2000 - 2010
Education
State University of New York College at Potsdam 1988 — 1992
Bachelor of Arts, Computer Science and Business of Music
CLIFTON FINE CENTRAL SCHOOL
High School Diploma, Regents
Fincham farm July 2015 - Present
Datamaxx May 2012 - Present
ACS, a Xerox Company October 2011 - May 2012
North Florida workforce Development Board March 2010 - August 2010
Florida Department of Education February 2010 - June 2010
US Navy June 1975 - January 1997
Skills
Microsoft Exchange, SharePoint, Active Directory, DNS, VMware ESX, Powershell, Security, Windows Server, VMware, Software Documentation, Group Policy, Visio, Data Center, Program Management, Windows, Microsoft SQL Server, XP, Windows 7, Integration, Information Technology, DHCP, Network Administration, Software Installation, Networking, Server Administration, Disaster Recovery, Hardware, Help Desk Support, Testing, Enterprise Software, Servers, Cisco Technologies, Windows XP, Troubleshooting, SQL, System Administration, Virtualization, Cloud Computing, Technical Support, Databases, IIS, Computer Hardware, Microsoft Office
Education
Computer Tutor 2009 — 2011
Certifications, Microsoft Certifications
Strayer University-Tennessee 2009 — 2011
BS, Computer Sciences
AgileAssets Inc. April 2013 - Present
Texas Department of Transportation June 2012 - March 2013
ACS, A Xerox Company January 2010 - May 2012
St. Jude Medical April 2005 - December 2009
Skills
Business Analysis, Project Management, Cross-functional Team..., Data Analysis, Leadership, Program Management, Strategic Planning, Management, Product Management, Process Improvement, Market Research, Marketing Strategy, Business Development, Analysis, Project Planning, Strategy, Business Process..., SQL, Business Process, Requirements Analysis, Software Documentation, Training, Relational Data Modeling, Oracle Database, Training Videos, System Integration..., Oracle SQL Developer, Microsoft Excel, Large Scale Deployments, Fit/Gap Analysis, Key Performance..., Retail Sales, Online Retail, Collaborative Problem..., Collaborative Leadership, Business Workflows, Project Delivery, Entrepreneurship..., Business Process Design, Regulatory Compliance, Performance Reporting, Ad Hoc Reporting, Reporting & Analysis, Government Contracting, Client Training, Scope Management, Enterprise Software, Enterprise Content..., Enterprise Architecture, Fleet Management
Education
St. Edward's University 2008 — 2010
Master of Business Administration (M.B.A.), Global Entrepreneurship
The University of Texas at Austin 1997 — 2000
Bachelor of Arts (B.A.), Economics
FaegreBD Consulting June 2015 - Present
United States Infrastructure Management Corporation (USIMC) July 2011 - June 2015
ACS, a Xerox Company January 2002 - June 2011
Competitive Government Strategies, LLC January 1998 - December 2001
City of Indianapolis January 1992 - December 1997
Baker & Daniels October 1987 - December 1991
Skills
Outsourcing, Vendor Management, Program Management, Management, Information Technology, Product Management, Business Process, Process Improvement, Business Analysis, Business Process..., Public Sector, Change Management, Business Development, CRM, Integration, Cross-functional Team..., New Business Development, Budgets, IT Strategy, Contract Negotiation, Analysis, Strategic Partnerships
Education
University of Illinois College of Law 1984 — 1987
JD
Southern Illinois University, Carbondale 1980 — 1984
Bachelor of Science (B.S.)
Unique and Elite LLC May 2015 - Present
Security National Mortgage January 2014 - Present
Veritas Funding October 2013 - January 2014
RANLife Home Loans December 2012 - October 2013
ACS, a Xerox Company August 2011 - December 2012
ACS Inc December 2009 - August 2011
ACS Inc May 2009 - December 2009
Heuristic Systems December 2008 - May 2009
Asierus Inc June 2006 - November 2008
TJ Maxx July 2005 - May 2006
Skills
Troubleshooting, Software Documentation, Visio, Customer Service, Call Center, SharePoint, Quality Assurance, Customer Satisfaction, Windows, Microsoft Office, Process Improvement, Active Directory, Access, Operating Systems, Networking, Mortgage Lending, Sales, Budgets, Loans, Databases, Coaching, Call Centers, Investment Properties, First Time Home Buyers, Real Estate, Credit
Education
Western Governors University 2011 — 2014
Bachelors of Science, Network Administration
Salt Lake Community College 1998 — 1998
Brighton High School 1991 — 1995
Salt Lake Community College
Financial Management Services, Inc. January 2007 - Present
CSC October 2005 - December 2006
Savantage Solutions March 2004 - October 2005
ACS, a Xerox Company January 1997 - March 2004
Department of Commerce January 1993 - January 1997
U. S. Department of Agriculture January 1981 - January 1993
Skills
Certified Government..., Certified Internal..., Certified Office..., Internal Audit, Audit
Education
Southeastern Louisiana University 1963 — 1966
Bachelor of Arts in Accounting, Accounting
Southeastern Louisiana University 1962 — 1965
BA, Accounting
Atos IT Outsourcing Services July 2015 - Present
Xerox Business Services 2010 - June 2015
ACS, a Xerox Company 2007 - 2010
Affiliated Computer Services 2003 - 2007
Affiliated Computer Services March 1997 - June 2003
Affiliated Computer Services September 1989 - October 1995
Electronic Data Systems March 1986 - March 1988
Affiliated Computer Systems July 1982 - February 1986
Affiliated computer Systems April 1980 - June 1982
Skills
Organizational..., Management Consulting, Solution Architecture, IT Solutions, Client Development, Network Engineering, Network Security, Wireless Networking, Product Management, Problem Management, ITIL Service Strategy, Complaint Management, Global Delivery, Global Management, Global Operations, Executive Management, Project Planning, Project Coordination, New Business Development, Capital Budgeting, Operating Budgets, IT Strategy, IT Outsourcing, Cloud Computing, Data Center, Disaster Recovery, IT Management, ITIL, Leadership, IT Service Management, Integration, Network Architecture, Networking, Security, Servers, Service Delivery, Strategic Partnerships, Telecommunications, Vendor Management
Education
Southern Methodist University - Cox School of Business 2005 — 2006
Executive Education
University of Colorado Colorado Springs 1986 — 1989
Computer Science
Control Data Institute 1979 — 1980
AS, Computer Science
Cook County College 1978 — 1979
Electrical Engineering
CB&I May 2014 - Present
MCMS February 2012 - May 2014
ACS, a Xerox Company April 2009 - February 2012
ICF International August 2008 - April 2009
ICF International February 2008 - August 2008
ICF International May 2007 - February 2008
Southeastern Louisiana University August 2005 - May 2007
Cato Corporation September 2000 - June 2004
Skills
Data Analysis, Policy, Process Improvement, Analysis, Proposal Writing, SharePoint, Project Management, Proofreading, Editing, Management, Microsoft Excel, Community Outreach, Financial Analysis, Leadership Development, Budgets, Technical Writing, Business Development, Training, Public Speaking, Public Relations, Program Management
Education
Southeastern Louisiana University
B.A., English
Southeastern Louisiana University
MBA, Business
PayPal September 2014 - Present
San Jose State University August 2015 - Present
CamSaw January 2011 - Present
Microsoft December 2013 - September 2014
Expandable Software, Inc. September 2011 - November 2013
ACS, a Xerox Company December 2002 - September 2011
IMRB International March 2000 - December 2002
Skills
Software Development, Windows Azure, Entity Framework, Microsoft SQL Server, C#, WPF, Agile Methodologies, Software Project..., WCF, XML, SQL, .NET, HTML 5, REST, WinForms, Enterprise Software, Scrum, XAML, Mobile Applications, Windows Phone, Android Development, MongoDB, JavaScript, CSS3, SQL Azure, SDLC, Design Patterns, Software Design
Education
San Jose State University 2011 — 2013
MS, Software Engineering
College of Engineering, Pravanagar 1995 — 1999
BE, Computer Science
University of Pune 1995 — 1999
BE, Computer Engineering
Fravashi 1990 — 1993
Tempur Sealy International February 2014 - August 2014
ACS, A Xerox Company October 2010 - June 2013
Expungement Assistance January 2006 - August 2009
Lexmark April 2005 - October 2005
Ashland Valvoline February 2005 - April 2005
University of Kentucky November 2004 - February 2005
QuickTrip May 2001 - December 2003
State Street Corp. 1999 - 2000
Baptist Foundation of Arizona February 1999 - August 1999
Charles Schwab January 1997 - January 1999
Skills
Customer Service, Account Management, Financial Accounting, Cash Handling Experience, Customer Oriented, Customer Satisfaction, Finance, Customer-focused Service
Education
Sullivan University 2007 — 2009
MBA, Finance
Harrisonville Senior High School
Central Baptist Hospital March 2012 - Present
Tots Landing Learning Center October 2006 - Present
Lexington Womens Health 2005 - Present
Lexington Womens Health 2005 - Present
Gordmans October 2009 - December 2009
ACS, a Xerox Company June 2008 - October 2008
Bryan Station High School 2003 - 2007
Education
Sullivan University 2009 — 2012
Associate of Science (A.S.)- currently studying, Legal Administrative Assistant/Secretary
Bryan Station High School
MO2, Inc. April 2013 - Present
MO2, Inc. September 2000 - Present
United Medicorp, Inc. January 1997 - August 2000
ACS, a Xerox Company January 1996 - December 1997
PwC August 1991 - December 1995
United States Coast Guard 1979 – 1988, Honorable Discharge January 1979 - May 1988
Skills
Corporate & operational..., Strategic planning &..., GAAP accounting &..., Debt & equity private..., Pricing & margins..., Human resources, Customer negotiations, Taxation & reporting, BOD communications, Distribution channels, Cost containment, Cash flow management, Budgets & forecasts, Contracts & procurement, Strategic Planning, Analysis, Budgets, Contractual Agreements, Corporate Law, Managerial Finance, GAAP, Strategy, Mergers & Acquisitions, Financial Analysis, Human Resources, Forecasting, Consolidation, Negotiation, Accounting, Cash Flow, Corporate Finance, Distribution Strategies, Leadership, Cost Accounting, Auditing
Education
Southern Methodist University - Cox School of Business 1989 — 1991
BBA, Accounting
University of the State of New York 1985 — 1988
Associate in Science, GeneraL Studies
Utica National Insurance Group February 2015 - Present
BNY Mellon December 2013 - February 2015
ACS, a Xerox Company March 2012 - October 2013
Skills
Account Management, Databases, Microsoft Office, Microsoft Excel
Education
State University of New York Institute of Technology 2012 — 2013
Master of Business Administration (MBA), Technology Management, 3.78
State University of New York College at Oneonta 2008 — 2011
Bachelor of Science, Business Economics
Poland Central School 1994 — 2007
Diploma
Xerox June 2013 - Present
Xerox January 2012 - May 2013
ACS, a Xerox Company 2007 - January 2012
ACS, Affiliated Computer Services, Inc January 2003 - August 2007
KCBY-TV June 2002 - January 2003
Gateway Real Estate June 2000 - September 2001
Skills
Recruiting, Applicant Tracking..., Healthcare, Software Documentation, Analysis, Employee Relations, Talent Acquisition, Technical Recruiting, Training, SDLC, Onboarding, Internet Recruiting, Human Resources, Benefits Negotiation, Staffing Services, Temporary Placement, Sourcing, Call Centers, Management, Hiring, Taleo, Policy, College Recruiting, Screening, Staff Augmentation
Education
Southern Oregon University 1997 — 2002
Bachelor of Arts, Business Administration - Marketing/Communications
CHCF UMass Medical School March 2012 - Present
ACS, a Xerox Company June 2010 - March 2012
TLC Marketing January 2007 - March 2009
Sage Systems September 2004 - November 2006
US Department of Justice, FBI July 2002 - August 2004
Commonwealth of Massachusetts May 2000 - July 2002
Skills
Research, Reporting & Analysis, Developing Client..., Customer Service, PowerPoint, Outlook, Event Planning, Government, Public Speaking, Data Analysis, Microsoft Office, Analysis, Microsoft Excel, Fundraising, Project Management, Budget, Access, Microsoft Word, Editing, Event Management, Management, Project Planning, CRM, Employee Relations, Strategic Planning, Human Resources, Leadership, Healthcare, Public Relations, Budgets, Market Research, Proposal Writing, Program Management, Time Management, Community Outreach, Policy, Employee Benefits, Nonprofits, Software Documentation, Training
Education
Suffolk University 2003 — 2006
MA, Publilc Relations & Advertising
Suffolk University 1999 — 2003
BS, Public Policy Communication
Winnacunnet High School 1995 — 1999
Cengage Learning September 2013 - Present
Oakland University 2005 - Present
Creative Kick Communications April 1999 - Present
ACS, a Xerox Company June 2009 - March 2012
Aeradigm 2009 - 2010
TACOM January 1992 - April 1999
Skills
Editing, Technical Writing, Research, Strategic Planning, Instructional Design, Software Documentation, Publications, Corporate Communications, Teaching, Project Management, Microsoft Office, Social Media, Coaching, Adobe Creative Suite, Photoshop, HTML, Leadership Development, Graphic Design, E-Learning, Articulate Studio, Captivate, Program Management, Training, Nonprofits, Analysis, Grant Writing, Management, Marketing, Higher Education, Writing, Publishing, Consulting, Leadership
Education
Stanford University 1983 — 1990
Ph.D., History
University of Michigan 1976 — 1981
BA, English, Science, History
Bottomline Technologies November 2009 - Present
Metavante September 2008 - April 2009
JPMorgan Chase November 2006 - August 2008
ACS, a Xerox Company January 2006 - August 2006
Skills
Quality Center, Exploratory Testing, JIRA, QA Engineering, Management, Integration Testing, Requirements Analysis, Test Cases, Software Quality..., Test Automation, Test Planning, Regression Testing, Test Management, HP Quality Center, QTP
Education
St. John's University 1999 — 2003
Bachelor of Science (B.S.), Computer Science
ACS, A Xerox Company May 2012 - Present
Regional Capital Group, LLC July 2010 - February 2012
Education
Stockton University 2007 — 2009
BS, Finance
Pacific Pulmonary Services January 2013 - Present
Xerox April 2012 - February 2013
ACS, a Xerox Company March 2011 - November 2012
ACS, a Xerox Company July 2008 - March 2011
ACS, a Xerox Company September 2006 - July 2008
ACS, a Xerox Company June 2006 - July 2006
Skills
Training, Process Improvement, Project Management, Recruiting, Leadership, Operations Management, Management, Customer Satisfaction, Coaching, Call Center, Quality Assurance, Budgets, Project Planning, Sales, Payroll, Employee Training, Team Building, Program Management, Performance Management, Customer Service, Employee Relations, Change Management, HRIS, Call Centers, Workforce Management, Customer Experience, Strategic Planning, Account Management, Forecasting, Business Analysis, Analysis, Team Leadership, Time Management, Customer Retention, Sales Operations, Outsourcing, Vendor Management, Hiring, Process Scheduler, Cross-functional Team..., Policy, Human Resources, Business Process..., BPO, Team Management
Education
Sullivan University 2005 — 2008
Business Management
Bluegrass Community and Technical College of UK 2002 — 2004
Symantec November 2011 - Present
Cisco WebEx December 2007 - August 2011
ACS, a Xerox Company March 2001 - September 2006
iPass January 2000 - February 2001
Lam Research March 1995 - December 1999
Skills
PCI DSS, SAS70, ISO 27001, SOX, Data Privacy, Physical Security, Data Analysis, Disaster Recovery, Business Continuity, Program Management, Management Consulting, Resource Management, Security Audits, Security Awareness, SaaS, Sarbanes-Oxley Act, Information Technology, Management, Security, Information Security
Education
San Jose State University
B.S. in Business Administration, Management Information Systems
On Process Technology August 2015 - Present
Xerox July 2013 - August 2015
Xerox October 2011 - July 2013
ACS, A Xerox Company September 2008 - October 2011
ACS, Inc. October 2006 - September 2008
ACS, Inc. February 2006 - October 2006
Capital One Insurance Services May 2005 - February 2006
ClientLogic December 2000 - May 2005
Skills
Workforce Management, Call Center, Recruiting, Outsourcing, Customer Experience, BPO, Operations Management, Management, Training, Vendor Management, Program Management, Leadership, Call Centers, Executive Management, Operational Excellence, Process Improvement, Customer Satisfaction, Performance Management, CRM, P&L Management, Sales Operations, Strategy
Education
State University of New York College at Buffalo 1989 — 1995
Bachelors, Business
Synergy Enterprises, Inc. February 2015 - Present
Pioneering Evolution, LLC May 2011 - January 2015
ACS, a Xerox Company March 2011 - May 2011
EMC CORP February 1997 - March 2011
Legato 1997 - 2007
OTG 1997 - 1998
Skills
Software Quality..., Testing, Test Cases, Regression Testing, SDLC, Quality Assurance, Storage, User Acceptance Testing, Test Planning, Performance Testing, Integration, Software Engineering, Quality Center, Agile Methodologies, Requirements Analysis, .NET, Test Automation, Disaster Recovery, Servers, Cloud Computing, Software Development, QTP, Storage Area Networks, Computer Hardware, Software Project..., Virtualization, VMware, SaaS, VMware ESX, Storage Virtualization, NAS, Hardware, Programming, Automation, Storage Management, SQL, XML, Black Box Testing, Distributed Systems, ClearQuest, Test Management, Manual Testing, Enterprise Software, JIRA, Databases, Web Applications, Scrum, Selenium, HP Quality Center
Education
University of Maryland University College 2011 — 2012
Master of Science, Information Technology/Software Engineering
University of Maryland University College 2008 — 2010
BS, Computer and Information Sciences
Stockton University 1992 — 1996
Math
Delta Air Lines October 2011 - Present
ACS, a Xerox Company April 2010 - September 2011
Access Insurance Holdings February 2008 - February 2009
AIG Agency Auto December 2005 - February 2008
John H. Harland August 2005 - December 2005
MCI August 2000 - August 2005
Education
Keller School of Management 1999 — 2001
MBA
DeVry University 1995 — 1998
BS, Business Operations
South Carolina State University 1984 — 1985
Cognizant Technology Solutions March 2014 - Present
Cognizant Technology Solutions August 2013 - March 2014
ACS a Xerox Company 2011 - August 2013
CNSI 2008 - 2010
Skills
Requirements Analysis, Requirements Gathering, Business Analysis, Software Documentation, SDLC, Visio, Software Project..., User Acceptance Testing, Quality Assurance, Systems Analysis, Business Process
Education
University of Denver - Sturm College of Law 1998 — 2001
Juris Doctor, Law
South Dakota School of Mines and Technology 1982 — 1985
Bachelor of Science (B.S.), Civil Engineering
Comerica Bank August 2012 - Present
Comerica Bank June 2010 - August 2012
ACS, a Xerox Company 2005 - 2009
at Chrysler 2004 - 2005
Hewlett-Packard 1999 - 2002
Skills
AIX, Disaster Recovery, Unix, ITIL, Virtualization, HP-UX, HACMP, Data Center, Enterprise Architecture, Shell Scripting, Vendor Management, Operating Systems, IT Strategy, PMP, Oracle, Perl, Linux, Program Management, High Availability, Solution Architecture
Education
Stevens Institute of Technology 1989 — 1992
MS, Computer Science
University of Mysore 1978 — 1983
B.E, Electrical Engineering
New Mather Metals October 2008 - Present
Ciber April 2008 - October 2008
ACS, a Xerox Company April 2006 - April 2008
Ashland April 2005 - April 2006
Sarcom 2004 - 2005
EDS 2003 - 2004
ISTAM Computers 2003 - 2003
OfficeWare 1999 - 2003
Skills
Servers, VMware, Windows Server, Microsoft Exchange, VMware ESX, Active Directory, Citrix, VPN, Switches, Cisco Technologies, SAN
Education
Sullivan University 2000 — 2005
Bachelor, Information Technology
AT&T Global Services October 2011 - Present
ACS, a Xerox Company January 2000 - October 2011
ACS AMS January 2000 - October 2011
Affiliated Computer Services 2000 - October 2011
Affliated Computer Services 2000 - October 2011
ACS, A Xerox Company 2000 - October 2011
Affiliated Computer Services (ACS), Inc 1996 - October 2011
Skills
Outsourcing, Service Delivery, Vendor Management, Disaster Recovery, IT Outsourcing, Data Center, IT Service Management, IT Management, Process Improvement, Program Management, PMP, Business Analysis, CRM, Change Management, Business Process...
Education
South Carolina State University
BA, English
ACS, a Xerox Company October 2011 - Present
Affiliated Computer Services August 2010 - October 2011
ACS July 2008 - August 2010
ACS, a Xerox Company October 2006 - August 2008
Corporate Investigations January 2004 - September 2006
Anesthesiologists Associated, Inc. August 1997 - May 2002
Anesthesiologists Associated, Inc. August 1997 - May 2002
Anesthesiologists Associated, Inc. August 1997 - May 2002
Skills
Forecasting, Account Reconciliation, General Ledger, Financial Reporting, Financial Analysis, Accounts Payable, Accounting
Education
Seattle University 1987 — 1989
BA, Finance
State Farm January 2015 - Present
State Farm September 2013 - January 2015
Total Transit, Inc. October 2012 - September 2013
Express Scripts August 2012 - October 2012
Delta Career Education Corporation February 2012 - August 2012
EDMC July 2011 - January 2012
ACS, a Xerox Company April 2008 - July 2011
Mortgage Partners, Inc. October 2002 - September 2007
Skills
Outlook, Microsoft Excel, Microsoft Office, Microsoft Word, Internet, Sales, Customer Service, Account Reconciliation, Mortgage Underwriting, Residential Mortgages, Life Insurance, Funerals, Social Networking, PowerPoint, Quality Control, Typing, Windows, YouTube, Yahoo, Access, Mortgage Lending, Time Management, Accounting, Public Speaking, Call Centers, Loans
Education
Southern New Hampshire University 2015 — 2017
Master of Business Administration (MBA), Business Administration and Management, General
South University, Savannah, GA 2011 — 2015
Bachelor of Science (B.S.), Business Administration and Management, General, A
New England Institute of Applied Arts and Sciences, Boston, MA 1985 — 1987
Associate's degree, Mortuary Science and Embalming/Embalmer, B
Winnacunnet High School 1981 — 1985
Diploma, College Prep focus in math and science
ACS March 2006 - Present
ACS, a Xerox Company 1997 - Present
ACS-inc September 2001 - March 2006
Skills
Call Center, IVR, Process Improvement, Visio, Operations Management, Project Management, Customer Service, Access, Account Management, Windows, Change Management, Team Building, Applicant Tracking..., Internet Recruiting, Recruiting, Call Centers, CRM
Education
State University of New York College at Oswego 1994 — 1997
Accenture January 2012 - May 2015
ACS, a Xerox Company May 2010 - January 2012
ACS, a Xerox Company November 1997 - October 2009
Skills
Project Management, Testing, Training, Customer Service, Healthcare, SDLC, Requirements Gathering, Business Analysis, Business Process..., Visio, Requirements Analysis, Process Improvement, Business Process, HIPAA, SharePoint, Medicaid, Software Documentation, Program Management, Vendor Management, Business Intelligence, PMP, Quality Assurance, Software Project..., Business Requirements, Integration
Education
St. Edward's University 2007 — 2011
S 2 D Enterprise Configuration ManagerPEAK Technical Staffing USAOctober 2009 - August 2011
ASRC/NASA Glenn Research Center 2009 - 2011
C.D.I. Systems November 2007 - August 2009
ACS, a Xerox Company March 2004 - September 2007
Lckheed Martin Federal Systems March 1996 - March 2004
Skills
Change Management, Change Control, Configuration Management, Software Development, Project Planning, SDLC, Integration
Education
University of Phoenix 2000 — 2002
Master of Science, Computer Information Systems
Southern University and Agricultural and Mechanical College at Baton Rouge 1971 — 1975
Bachelor of Sciencce, Mathematics, Mathematics
HBC Investments June 2015 - Present
Blackhill Partners April 2012 - June 2015
ACS, a Xerox Company January 2010 - April 2012
RM Crowe January 2008 - December 2009
Ernst & Young September 2006 - December 2007
Skills
Financial Analysis, Financial Reporting, Real Estate, Due Diligence, Accounting, GAAP, Financial Modeling, Microsoft Excel, Private Equity, Sarbanes-Oxley Act, Corporate Finance, US GAAP, Finance, Valuation, SEC filings, Auditing
Education
Southern Methodist University - Cox School of Business 2005 — 2006
Master's degree, Accounting
Southern Methodist University 2001 — 2005
Bachelor of Business Administration (BBA), Accounting
Hockaday
NW Test Solutions, Inc. July 2013 - Present
NCR Corporation October 2011 - March 2012
US Census Bureau April 2010 - August 2010
Vestas December 2009 - February 2010
Charter Communications September 2009 - December 2009
Entest February 2008 - July 2008
Tinitron September 2004 - February 2008
ACS, a Xerox Company April 2004 - September 2004
Tektronix July 1999 - June 2003
Tektronix May 1996 - June 1999
Skills
Customer Service, Sales Support, Troubleshooting, Technical Writing, Inside Sales, Direct Sales, Trade Shows, Product Development, PowerPoint, Excel, Engineering, Word, Testing, Measurement Systems, Documentation, Electro-mechanical, Account Management, Outlook, Microsoft Office, Customer Relations, Problem Solving, Teamwork, Electronics, Manuals, Software Documentation, Microsoft Excel, Microsoft Word, RF, Program Management, Analog, Manufacturing, Test Equipment, Networking, Technical Support, Management, Product Marketing, Telecommunications, Automation, Wireless, Product Management, Integration, Computer Hardware, Project Management, Optical Fiber, Embedded Systems, Quality Assurance, Power Supplies, Electricians, Semiconductors, Cross-functional Team...
Education
Spokane Community College 1974 — 1977
AAS, Electronics Engineering Technology
central valley high school
ACS, a Xerox Company 2009 - Present
ACS Inc September 2004 - April 2011
ACS Inc. September 2001 - May 2004
Rapidigm June 2000 - August 2001
Rapidigm April 1998 - April 2000
GTL Limited January 1996 - April 1998
Gujarat Communications and Electronics ltd. (GCEL) October 1994 - January 1996
Gujarat Communications and Electronics ltd. (GCEL) October 1988 - October 1994
Education
Sardar Patel University 1983 — 1987
Bachelor of Engineering, Electronics
Xerox April 2001 - Present
ACS, a Xerox Company June 2009 - June 2010
ACS, a Xerox Company March 2009 - June 2009
Bank of America April 2008 - March 2009
ACS, a Xerox Company June 2005 - April 2008
ACS, a Xerox Company April 2002 - June 2005
ACS, a Xerox Company April 2001 - April 2002
First Horizon Home Loans September 1997 - April 2001
First American REO Servicing September 1997 - April 2001
Skills
Instructional Design, Process Improvement, Strategic Planning, Organizational Design, Leadership Development, Sales, Management, Organizational..., Talent Management, Training, Leadership, Employee Relations, Executive Management, Human Resources, Performance Management, Executive Coaching, Onboarding, Coaching, Employee Benefits, Program Management, Strategy, Budgets, Analysis, Talent Acquisition, Policy, Change Management, Succession Planning, Finance, Business Process..., Applicant Tracking..., Customer Service, Project Management, Workforce Planning, Personnel Management, Mergers & Acquisitions, Recruiting, Career Counseling, Sales Operations, Employee Engagement, Organizational..., Call Centers, Time Management
Education
Southern Methodist University 2013 — 2013
Tougaloo College 1984 — 1988
Bachelor of Arts, Political Science / Economics
Double Line Inc. January 2014 - Present
ACS, a Xerox Company December 2009 - November 2013
Versata 2009 - 2009
ETI 1997 - 2008
Evolutionary Technologies International, Inc. 2006 - 2007
ETI 1987 - 2007
VTEL 1994 - 1997
TI 1984 - 1993
Texas Instruments 1984 - 1993
Skills
Requirements Analysis, Software Project..., Software Development, SDLC, Agile Methodologies, Integration, Enterprise Software, Program Management, Data Warehousing, Product Development, Product Management, Management, SaaS, Web Services, Project Portfolio..., Unix, Business Analysis, Agile Project Management, IT Strategy, PMP, Vendor Management, Stakeholder Management, Project Management, Leadership
Education
St. Olaf College 1980 — 1984
BS, Mathematics, Computer Science
ACS, a Xerox Company July 2008 - Present
Affiliated Computer Services 2008 - Present
CSC July 2007 - July 2008
Computer Sciences Corporation 2007 - 2008
United States Navy 1978 - 1998
Education
UCLA Anderson School of Management 2009 — 2009
Board of Director Education & Certification Program
Strayer University 2001 — 2003
MBA, Management
University of Maryland University College 1989 — 1993
B.S., Management
Mozido July 2014 - Present
Cognizant Technology Solutions @Xerox July 2013 - Present
Xerox September 2011 - June 2013
ACS a Xerox Company December 2010 - September 2012
ACS June 2007 - December 2010
HCL Technologies - GTech May 2000 - June 2007
DSQ Software 2000 - 2000
Skills
Java, JSP, Agile Methodologies, Linux, SDLC, Oracle, ITIL, Software Project..., Java Enterprise Edition, SQL, Web Services, Requirements Analysis, Enterprise Architecture, Unix, Integration, SOA, Software Development, Struts, Master Card & Visa..., DB2, XML, Tomcat, Visual Studio, Solution Architecture, PL/SQL, Scrum, Software Design, Testing
Education
Sri Venkateswara University 1994 — 1998
BTech, Electronics & Communications
Viking Global Investors March 2012 - Present
B&B Roadway and Security Solutions May 2011 - February 2012
ACS, a Xerox Company August 2009 - April 2011
Clinique August 2008 - June 2009
Skills
Human Resources, Financial Modeling, Microsoft Excel, Financial Analysis, Project Management, Valuation
Education
Southern Methodist University 2004 — 2008
ACS, a Xerox Company January 2012 - December 2012
Mercer Outsourcing 2007 - December 2011
Pyramis Global Advisors 2006 - 2007
Fidelity Investments 2002 - 2006
Securian Financial Group 2001 - 2002
Allmerica Financial 1988 - 2001
Metropolitan Life Insurance Company April 1981 - March 1988
Skills
Investments, Mutual Funds, Pensions, Asset Managment, Financial Services, Portfolio Management, Business Analysis, Employee Benefits, Strategic Planning, Project Management, Process Improvement, Relationship Management, Vendor Management, 401k, Financial Analysis, Retirement, SDLC, Series 7, Business Development, Asset Allocation, Outsourcing, Analysis, Program Management, Business Planning, Defined Benefit
Education
State University of New York College at Plattsburgh 1975 — 1979
BA, Political Science
Chaminade High School 1971 — 1975
High School, General Studies
US Securities and Exchange Commission September 2012 - Present
ACS, a Xerox Company 2011 - September 2012
ACS, a Xerox Company 2009 - September 2012
ACS Government Solutions 2005 - 2009
ACS Transportation Solutions Group 2002 - 2005
MFS Transportation Systems (World Comm ETC) 1998 - 2002
E Transit, Inc. 2001 - 2001
Blink Data 2000 - 2001
Controlled Access 2000 - 2000
, SoftNet International LLC 1998 - 1998
Skills
Certified Project..., Project Implementation, Problem Solving, Project Planning, Project Execution, Project Delivery, Software Project..., MS Project, SharePoint, Procurement, New Business Development, Change Management, Cost Estimating, Oral Communications, Cross-functional Team..., Technical Presentations, Customer Presentations, Group Presentations, Event Planning, Live Events, Event Management, Event Hosting, Negotiation, JIRA, Oracle, Java, Websphere, Schedule Development, Schedule Control, Database Management, Performance Analysis, Performance Management, Performance Standards, Risk Management, Enterprise Project..., Risk Assessment, Project Management
Education
Shippensburg University of Pennsylvania 1997 — 1998
Master of Science, Computer Science
University of Dayton 1996 — 1996
Master of Science, Material Science (1 Semester)
Jawaharlal Nehru Technological University, Hyderabad, India 1991 — 1995
Bachelor of Technology, Metallurgical Engineering
Nlets April 2011 - Present
ACS January 2009 - April 2011
ACS, a Xerox Company 2009 - April 2011
Global Water Resources August 2008 - January 2009
Assurant September 2007 - August 2008
Schaller Anderson January 2000 - September 2007
Sidewinder Technologies June 1998 - January 2000
FirstHealth 1997 - 1998
Avnet Industrial 1996 - 1997
Rondo Pools 1996 - 1996
Skills
ASP.NET
Education
Scottsdale Community College
Putney, Inc. December 2014 - Present
STA Travel August 2013 - September 2014
Uptown Cheapskate November 2012 - August 2013
ACS, a Xerox Company May 2008 - May 2011
CVS/PHARMACY February 2006 - August 2008
Education
Suffolk University - Sawyer Business School 2005 — 2009
BSBA Earned, Management
Suffolk University - Sawyer Business School
BSBA Earned, Management
Notchwood Enterprises November 2014 - Present
Sharp Electronics April 2011 - November 2014
LG Electronics March 2010 - April 2011
ACS, a Xerox Company March 1997 - February 2009
Consulting Actuaries Incorporated March 1996 - March 1997
Education
Seton Hall University
BS, Mathematics
Villanova University 1987 — 1990
Electrical Engineering/Computer Science
Retired December 2012 - Present
ACS, a Xerox Company October 2011 - November 2012
Symcor June 2008 - March 2011
SunTrust Banks, Inc. May 2001 - May 2008
SunTrust Bank May 1991 - May 2001
Skills
Vendor Management, SDLC, Business Analysis, Banking, Process Improvement, ACH, Business Requirements, Requirements Analysis, Disaster Recovery, Visio, Change Management, Outsourcing
Education
State University of New York College at Oswego 1969 — 1973
BA, Sociology
ACS, a Xerox Company July 2007 - March 2013
Allegro Medical April 2006 - March 2007
Skills
Accounts Payable, Financial Reporting, Accounting, Account Reconciliation, General Ledger, Fixed Assets, Journal Entries, Accruals, Accounts Receivable, Variance Analysis, Balance, GAAP, Revenue Recognition, Bank Reconciliation
Education
Scottsdale Community College
ACS, a Xerox Company November 2010 - Present
The Hartford September 2003 - November 2010
Education
State University of New York College of Agriculture and Technology at Morrisville
Associates, Office Technology
Accenture August 2014 - Present
Xerox July 2013 - July 2014
Xerox June 2008 - July 2013
ACS, a Xerox Company July 2002 - May 2008
ACS, a Xerox Company July 2002 - April 2007
Skills
Visio, SDLC, Requirements Analysis, SharePoint, Business Analysis, Process Improvement, Requirements Gathering, Project Management, Software Documentation, Business Process..., Vendor Management, Quality Assurance, Business Process, Change Management, Microsoft Office, Access, HIPAA, Data Analysis, Analysis, Troubleshooting
Education
St. Edward's University 2010 — 2016
Bachelor’s Degree, English Literature (Major); Organizational Communication (Minor), 3.93 GPA
McAllen High School
Xerox July 2012 - Present
ACS, a Xerox Company April 2010 - November 2010
ACS, a Xerox Company February 2008 - March 2010
ACS, a Xerox Company November 2004 - February 2008
ACS, a Xerox Company 1998 - November 2004
Skills
Leadership, Management, Strategy, Process Improvement, Cross-functional Team..., Account Management, Business Analysis, Budgets, Change Management, Business Process, Operations Management
Education
State University of New York College at Plattsburgh 1987 — 1991
BS, Accounting
Xerox State Healthcare, LLC October 2014 - Present
Xerox State Healthcare, LLC February 2010 - October 2014
ACS, a Xerox Company January 2008 - February 2010
ACS, a Xerox Company April 2002 - January 2008
ACS, a Xerox Company January 2002 - April 2002
Skills
Provider Enrollment, Medicaid, HIPAA, Healthcare Information..., Requirements Gathering, Process Improvement, Visio, SDLC, Software Documentation, Business Requirements, PMP, Business Analysis, Requirements Analysis, Systems Analysis, SharePoint, Program Management
Education
St. Louis Community College
Tarrant County Community College
Baptist Health Plan January 2013 - Present
Xerox Services February 2011 - November 2012
ACS a Xerox Company January 2008 - June 2011
ACS, a Xerox Company 2006 - 2008
ACS, a Xerox Company 2003 - 2006
Skills
Workforce Management, Business Process..., Human Resources, Healthcare, Workflow Management, Project Management, Service Delivery, Six Sigma, Outsourcing, BPO, Call Centers, Leadership, Training, Vendor Management
Education
Sullivan University 2012 — 2013
Master of Business Administration (MBA), Business Administration/Healthcare Management, Summa Cum Laude
Sullivan University 2008 — 2011
Bachelor of Science in Business Administration - Management, Business Management
Sullivan University 2008 — 2010
Associate's Degree, Business Management
First DataBank August 1998 - March 2009
First Databank, Inc January 1998 - January 2009
ACS, a Xerox Company June 1992 - June 1998
ACS, a Xerox Company January 1992 - January 1998
US Navy June 1987 - June 1992
US Navy January 1987 - January 1991
Skills
MVS, Troubleshooting, Testing, CICS, Data Center, Operating Systems, Mainframe
Education
Phillips Junior College 1993 — 1994
AA, Computer Information Systems
San Jose City College 1992 — 1994
AA, Science
Phillips Junior College
ASSOCIATE OF SCIENCE, COMPUTER INFORMATION SYSTEMS
San Jose City College
ASSOCIATE OF SCIENCE
Hilton Worldwide September 2007 - Present
ACS, a Xerox Company July 2005 - August 2007
American Airlines Center September 2004 - August 2005
eBay January 1999 - May 2001
Skills
Talent Management, Human Resources, Recruiting, Employee Relations, Applicant Tracking..., Labor Relations, Talent Acquisition, HRIS, Hiring, Employment Law, Leadership, Employee Benefits, Payroll, Onboarding, Succession Planning, Sourcing, Interviews, College Recruiting, Taleo, PeopleSoft, Permanent Placement, Training, Management
Education
San Jose State University 1995 — 1999
Silicon Valley Bank September 2014 - Present
Xerox Business Services January 2012 - August 2014
ACS, a Xerox Company October 2007 - January 2012
Wachovia, A Wells Fargo Company September 2002 - June 2007
Skills
Internal Audit, SOX Compliancy, SOX 404, Financial Services, Financial Statements, Financial Reporting, Finance, Auditing, Sarbanes-Oxley, Internal Controls, Financial Accounting, General Ledger, Accounting, Sarbanes-Oxley Act, Financial Analysis, Managerial Finance, Account Reconciliation, Process Improvement, SAP, Business Process..., Accounts Receivable, Accounts Payable, Revenue Recognition
Education
University of Virginia 1990 — 1992
MS, Materials Science
Shanghai Jiao Tong University 1986 — 1990
BA, Engineering
ACS, a Xerox Company September 2010 - October 2012
ACS Inc. 2010 - May 2012
Applied Bank 2006 - 2009
Verizon October 1970 - May 1999
Skills
Instructional Design, Training, Call Center, Visio, Performance Management, Process Improvement, Software Documentation, Captivate, Experienced Trainer, Dynamic Trainer, Train the Trainer..., New Hire Programs, Adult Learning Theory, Managing the Learning..., Human Performance, Criterion Referenced..., Adult Learning..., Articulate Suite, Instructional Systems..., Instructional..., Student Discipline, Standards-based..., Standards Alignment, Curriculum Assessment, Talent Management, Recruiting, E-Learning, Project Management, Performance Improvement, Performance Consulting, Needs Analysis, Customer Satisfaction, Camtasia, Hands-on Training, SnagIt, Employee Relations, ADDIE, Instructor-led Training, Team Building, Organizational..., Outlook, Onboarding, Learning Management, Leadership Development, Talent Acquisition, Access, Technical Training, Customer Service, Training Delivery, SharePoint
Education
Management seminars at Wharton School of Business
St. Mary's University
Economics, Economics, Business Administration
The Center of Surgical Arts/A Kids Place/The Center of Dental Professionals August 2010 - Present
ACS, a Xerox Company 2010 - 2010
Education
Salt Lake Community College 2007 — 2007
Health Unit Clerk Coordinator, Health Unit Coordinator
ACS, a Xerox Company February 2004 - Present
Skills
Vulnerability Management, Information Security, Disaster Recovery, Network Security, VPN, Vulnerability Assessment, CISSP, ITIL, Information Security..., Penetration Testing, ISO 27001, Computer Security, Data Center, Vendor Management, IT Service Management, Incident Management, Security, IT Operations, Service Delivery, IT Management, Troubleshooting, Servers, Solution Architecture
Education
Slippery Rock University of Pennsylvania 1994 — 1997
Bachelor of Science, Information Technology/Public Administration
Slippery Rock University of Pennsylvania 1994 — 1997
Bachelor of Science (B.S.), Information Systems-Public Administration
ACS, a Xerox Company
Skills
Software Project..., Scrum, TFS, Requirements Analysis, Agile Methodologies, Manual Testing, SDLC
Education
Vellore Institute of Technology 1996 — 2000
Bachelors, Computer Science
Sri Sathya Sai Institute of Higher Learning
Xerox January 2012 - Present
ACS, a Xerox Company June 2010 - January 2012
Xerox February 2010 - May 2010
Xerox August 2009 - February 2010
Xerox June 2009 - August 2009
Xerox April 2009 - June 2009
Xerox January 2009 - March 2009
Xerox September 2008 - December 2008
Xerox November 2006 - September 2008
Xerox June 2006 - November 2006
Skills
Call Center, Customer Service, Customer Satisfaction, Data Entry, Outlook, Troubleshooting, Microsoft Office, Training, Telecommunications, Management, Human Resources, Vendor Management, Performance Reporting, Ad Hoc Reporting, Microsoft Excel, MS Excel Pivot Tables, Call Centers, System Administration
Education
Southern New Hampshire University
Environmental Science
Mohawk Limited April 2013 - Present
ACS, a Xerox Company April 2011 - February 2013
Vernon Downs Casino & Hotel October 2010 - August 2011
Stickley Furniture May 2008 - August 2009
Marcy Town Pool June 2006 - August 2006
Pacsun July 2004 - February 2005
Old Navy January 2002 - July 2004
Ashley Mancini July 2000 - August 2003
Skills
Windows Server, Network Administration, Routers, Switches, Networking, Security
Education
Morrisville State College 2004 — 2008
Network Administration - Bachelor, Technology
State University of New York College of Agriculture and Technology at Morrisville 2004 — 2008
Bachelors of Technology, Network Administration
Sears Holdings Corporation July 2012 - Present
AMS Uniforms July 2011 - Present
ACS, A Xerox Company September 2010 - April 2011
Western & Southern Insurance January 2010 - July 2010
Assurant/Aerotek Professional Services August 2009 - January 2010
Shiver Security Inc December 2008 - September 2009
RWI/ R&O Transportation October 2005 - July 2008
Xerox Business Services January 1998 - January 2001
Xerox Business Services January 1996 - January 1998
Xerox Business Services January 1992 - January 1996
Skills
Recruiting, Management, Customer Service, Sales, Human Resources, Coaching, Sourcing, Leadership, Training, Operations Management, CRM, Call Center, Microsoft Office, Customer Satisfaction, Project Management, Non-profits, Outlook, Time Management, Vendor Management, Microsoft Excel
Education
Wright State University 1990 — 1992
Bachelors, Engineering
Sinclair Community College 1988 — 1992
Associates, Engineering
Mitel May 2015 - Present
AccentCare, Inc. February 2012 - May 2015
Boy Scouts of America July 2011 - February 2012
Bowne October 2008 - October 2010
Concentra May 2003 - April 2007
ACS, a Xerox Company June 2004 - December 2005
The Journal News January 2000 - February 2003
Skills
Access, HRIS, Microsoft Word, Microsoft Excel, Deferred Compensation, Human Resources, Employee Benefits, ADP Payroll, PeopleSoft, Instructor-led Training, Performance Management, Analysis, Payroll, Benefits Administration, Onboarding, Employee Relations, Training, Applicant Tracking..., Talent Acquisition, Personnel Management, Process Improvement, Management
Education
St. Mary's College of Maryland 1987 — 1991
BA, Psychology
St. Mary's College of Maryland 1987 — 1991
BA
Applus Technologies January 2011 - Present
ACS, a Xerox Company December 2010 - January 2011
Applus Technologies May 2009 - December 2010
Pilgrim Pet Supplies January 2008 - November 2009
Burton Placement Services July 2006 - July 2007
Education
Southern Illinois University, Carbondale 2003 — 2006
Bachelor of Art, Cinema and Photography
ACS, a Xerox Company September 2009 - Present
Helicopter Support Inc August 2006 - September 2009
Helicopter Support Inc April 2002 - August 2006
Helicopter Support Inc, A Sikorsky Aircraft Company November 1999 - May 2002
Prudential Real Estate and Relocation Services May 1997 - November 1999
Skills
Process Improvement, Program Management, Operations Management, Supply Chain Management, SAP, Strategic Planning, Project Management, Cross-functional Team..., Team Building, Negotiation, Purchasing, Customer Service, Continuous Improvement, Microsoft Office, Employee Relations, Contract Negotiation, Outsourcing, Vendor Management, Management
Education
University of New Haven 2000 — 2002
Masters, Business Policy and Strategy
Southern Connecticut State University 1992 — 1997
BS, Business Administration
NYS OCFS May 2008 - Present
Newkirk Products July 2004 - May 2008
ACS a Xerox company February 2003 - July 2004
Skills
Windows Server, Microsoft SQL Server, Servers, Unix, SQL, PHP, phpMyAdmin, FoxPro, Visual Basic, TFS, HTML, XML, Staff Supervision, Call Center Development, Customer Service..., Customer Service..., Conflict Resolution
Education
SUNY Plattsburgh 1988 — 1993
Computer Science
Xerox May 2015 - Present
Xerox June 2014 - May 2015
Xerox March 2014 - June 2014
Xerox September 2013 - March 2014
Citizen Access Residential Resources April 2012 - September 2013
ACS, a Xerox Company December 2010 - October 2011
K Records March 2010 - June 2010
the Evergreen State College September 2009 - June 2010
the Core Learning Group January 2008 - June 2008
Skills
Call Center, Troubleshooting, Customer Service, Windows 7, Customer Satisfaction, Microsoft Office, Developmental..., Training, Management, Leadership, Data Entry, Microsoft Excel, Outlook, Team Building
Education
The Evergreen State College 2008 — 2010
Liberal Arts, Liberal Arts
St. John's College (NM) 2007 — 2008
Liberal Arts, Liberal Arts and Sciences/Liberal Studies
State Farm June 2014 - Present
Advantage Rent A Car October 2013 - May 2014
ARCANE Marketing Inc December 2012 - July 2013
Austin Events Marketing October 2011 - December 2012
Chas Roberts April 2008 - May 2011
ACS, a Xerox Company February 2003 - April 2008
Skills
Project Management, Microsoft Office, Customer Satisfaction, Troubleshooting, Team Building, Customer Service, Call Centers, Software Documentation, Access, Training, Team Leadership, System Administration, Time Management, Inventory Management, Management, Leadership, Operations Management, Outlook, Process Improvement, Supervisory Skills
Education
San Jose City College
General
SA Locksmith & Security June 2011 - August 2011
ACS, a Xerox Company May 2011 - June 2011
Texas Department of Criminal Justice July 2004 - August 2010
Education
Merrill F. West High School 1996 — 2000
Diploma, General Studies
South University
Bachelors, Business Administration
Skymail International September 2001 - Present
Wasatch Computer Technology June 2000 - September 2001
ACS, a Xerox Company September 1999 - May 2000
Skills
Problem Solving, Software Development, Network Administration, Copy Editing, Technical Support, System Administration, Software Documentation, HTML, WAN, Troubleshooting, ITIL, Security, Web Design, Windows, Disaster Recovery, Active Directory, Windows Server, SQL, Project Management, Data Center, Team Leadership, Networking, Hyper-V, Network Engineering
Education
Western Governors University 2003 — 2011
Bachelors of Science, Information Technology - Network Management
Salt Lake Community College 1994 — 2003
Associate of Science, English
EXPRESSIONS PET PHOTOGRAPHY April 2012 - Present
ACS, a Xerox Company May 2001 - April 2014
Symcor May 2008 - December 2011
SunTrust Bank August 2001 - May 2008
Skills
Access, Software Documentation, Data Analysis, Analysis, Call Centers, Business Analysis, Project Management, Vendor Management, Banking, Accounting, Financial Analysis, Outlook, Call Center, Quality Assurance, Training, Data Entry, Databases, Customer Service, Microsoft Office, SharePoint, Troubleshooting, Windows 7, Technical Support, Visio, Risk Management, Team Leadership, Process Improvement, Digital Photography, PowerPoint, Real Estate Transactions, Real Property, Critical Thinking, Numeric Filing
Education
Seminole Community College 1999 — 2008
A.S., Criminal Justice Technology
United States Department of Defense January 2004 - Present
United States Department of Defense May 2001 - January 2004
ACS, a Xerox Company November 1999 - April 2001
United States Air Force June 1994 - December 1999
Skills
IT Operations and..., Systems Analysis and..., Information Assurance, Subject Matter Experts, Oracle / Sybase SQL, Large Systems..., Acquisition Professional, Instructional Systems..., Requirements Analysis, Process Improvement, DoD, Security, Command, Security Clearance, Air Force, Management, Troubleshooting, System Administration, Disaster Recovery, Integration, Military, Network Security, Computer Security, Command & Control, Computer Hardware, Government, Security+, Network Administration, Windows, Solaris, Unix, Analysis, Software Installation, Government Contracting, Security, Command, DIACAP, CISSP, Defense, CompTIA, Configuration Management, Program Management, Windows Server, IT Management, SharePoint, Operating Systems, TCP/IP, Information Technology, COMSEC, Database Administration
Education
Southern Illinois University, Carbondale 1998 — 1999
BS, Education
Community College of the Air Force 1995 — 1997
AAS, Aircraft Maintenance Tecnology
John F. Kennedy HS
DoD Dependent Schools
Accenture September 2013 - Present
ACS, a Xerox Company April 2003 - September 2013
Skills
Quality Center, Software Quality..., Testing, Test Automation, Manual Testing, User Acceptance Testing, System Testing, Quality Assurance, Test Cases, Test Planning, Regression Testing
Education
Sam Houston State University 1993 — 1999
Bachelors of Music
Pflugerville High School 1989 — 1993
Seattle Aquarium August 2011 - Present
ACS, a Xerox Company December 2010 - February 2011
Travelocity/Affiliated Computer Services December 2010 - February 2011
Equal Rights Washingtonn July 2010 - September 2010
The Home Depot October 2007 - September 2009
Home Depot Garden Department October 2007 - September 2009
ABM Janitorial Services July 2005 - October 2007
Education
South Seattle College 2010 — 2010
Certificate of Completion, Office Occupations
Auburn High School 1999 — 2004
Diploma
Auburn High School 2004South Seattle Community College
Tenmast Software February 2013 - Present
Fortune Hi-Tech Marketing February 2011 - Present
ACS, a Xerox Company March 2008 - February 2011
Skills
Web Services, C#, SDLC, Microsoft SQL Server, Project Management, Visual Studio, ASP.NET, Software Development, Requirements Analysis, VB.NET, Agile Methodologies, SQL, Leadership, Databases, jQuery, .NET, XML, Microsoft Office, Management, JavaScript, SharePoint, Customer Service
Education
University of Kentucky 2001 — 2005
Bachelor of Science, Computer Science
Sullivan University 2009 — 2011
Master of Science, Business and Administration
Seattle Pain Center February 2012 - Present
CRi Inc. 2011 - 2011
ACS, a Xerox Company August 2009 - November 2009
Skills
Microsoft Office, Excel, Electronic Medical..., PowerPoint, Word, Vital Signs, Venipuncture, Urinalysis, Injections, EKG, CPT, ICD-9, Clinical
Education
Pima Medical Institute-Renton 2011 — 2012
Certificate, Medical/Clinical Assistant
Seattle Vocational Institute 2010 — 2010
Completion, GED
South Seattle Community college March 2012 - Present
Pain & Wellness NW Clinic February 2013 - March 2013
Securitas March 2010 - October 2011
ACS, a Xerox Company December 2008 - August 2009
Skills
Customer Service, computer skills, Front Office, Medical Terminology, Call Centers, Data Entry, Cpr Certified, Telephone Skills, Cashiering, Office Administration, Customer Satisfaction, Administrative..., Time Management, Medical Records, Medical Billing, Training, Teamwork, Phone Etiquette, Office Management
Education
Pima Medical Institute-Renton 2012 — 2013
Certificate in Medical Assistant, Medical/Clinical Assistant, Graduate
South Seattle Community College 2012 — 2012
Certificate, Medical Office
Cheif Sealth H.S 2004 — 2008
High School Diploma, 3.0
ACS, a Xerox Company January 2010 - Present
ACS XEROX Company August 2007 - December 2010
ACS XEROX Company February 2002 - August 2007
Florida Department of Children and Families June 1994 - February 2002
Skills
Business Analysis, Visio, Welfare
Education
University of South Florida 1992 — 1993
Bachelor of Arts (B.A.), Psychology
St. Petersburg College 1990 — 1992
Associate of Arts (A.A.), General Studies
Oracle February 2013 - Present
Xerox September 2007 - February 2013
ACS, A Xerox Company September 2007 - February 2010
AA Networks April 2007 - September 2007
Reliable Rent-A-Car January 2004 - April 2007
Skills
MS Windows OS, Virtualization, Log server, Tripwire, Legato Backup, NetBackup, McAfee EPO, WireShark, Symantec Ghost and..., Snare, Kiwi, Oracle Database, Microsoft SQL Server, PGP encryption, Patch management, APEX voice response..., Microsoft Office Suite, Active Directory and..., DHCP, DNS, IIS, FTP,..., IDS Network Security, WAF Network Security
Education
University of San Francisco 2009 — 2011
Bachelor of Science in Information Systems
Skyline College 2005 — 2009
Information Systems Major