ACS, a Xerox Company
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ACS, a Xerox Company Employees
Thriveon - Your Trusted Minnesota Managed IT Company March 2015 - Present
Thriveon - Your Trusted Minnesota Managed IT Company September 2014 - March 2015
Xerox May 2012 - September 2014
ACS, a Xerox Company September 2005 - May 2012
Affliated Computer Services 2003 - 2005
Skills
ITIL, Disaster Recovery, Microsoft SQL Server, Cloud Computing, Windows, Incident Management, Software Documentation, Windows 7, Technical Support, Linux, IT Strategy, Governance, Databases, VMware ESX, Business Process..., Windows Server, IT Service Management, IT Operations, Active Directory, System Administration, VPN, System Deployment, Process Improvement, Visio, Networking, IT Management, VoIP, Service Delivery, Hardware, Business Continuity, VMware, SharePoint, Virtualization, Troubleshooting, Outsourcing, Vendor Management, Solution Architecture, Servers, HP, Integration, Network Security, Security, Data Center, Citrix, DNS, Cisco Technologies, Microsoft Exchange, Help Desk Support, Management, Microsoft Windows
Education
South Central College 1996 — 1997
Minnesota State University, Mankato 1992 — 1994
Gwinnett Technical College August 2015 - Present
PayFlex an Aetna company November 2013 - Present
Gentiva Health Services September 2011 - October 2013
ACS - A Xerox Company September 2009 - September 2011
ADP Benefit Services April 2002 - June 2009
RedCelsius December 2000 - February 2002
Modelogics March 1998 - December 2000
Lockheed Martin 1997 - 1998
Barfield, Cauthen, & Assoc 1995 - 1997
Digital Equipment Corporation 1989 - 1994
Skills
Process Improvement, Program Management, Project Management, Software Development, Consulting, Employee Benefits, HIPAA, Product Development, Analytics, Leadership, Information Technology, Data Mining, Healthcare, PeopleSoft, Engineering, HRIS, Financial Services, Re-engineering, Sarbanes-Oxley Act, Dashboard
Education
Nova Southeastern University 2014 — 2017
Information Systems
University of Tennessee Space Institute 1983 — 1986
MS, Industrial Engineering (Engineering Management)
University of Tennessee Space Institute 1980 — 1985
MS, Aerospace Engineering
North Carolina State University 1976 — 1980
BS, Aerospace Engineering
Southern Durham High School
ACS, a Xerox Company June 2010 - Present
Cookout March 2005 - July 2008
Sonny's BBQ January 2003 - July 2004
Skills
Call Center, Service Management, Customer Satisfaction, People Skills, soft skills, Fast-paced, fast learner, Customer Service..., Customer Service..., Interpersonal..., Leadership, Team Management, Energetic team player, Dependable Team Player
Education
North Carolina Central University
Mass Commun
BroadPath Healthcare Solutions November 2014 - Present
Dublin Scioto High School February 2012 - Present
Xerox January 2012 - November 2014
ACS, a Xerox Company February 2011 - November 2014
C.H. Robinson Worldwide, Inc. September 2005 - January 2011
Skills
Employee Benefits, Insurance, Sales, Analysis, Call Centers, Management, Strategic Planning, Account Management, Marketing, Healthcare, Sales Operations
Education
Miami University 2003 — 2005
Bachelor of Science in Business, Marketing- Farmer School of Business
The Ohio State University 2001 — 2003
Celestar Corporation April 2015 - Present
Strosniders Hardware Stores March 2014 - April 2015
America Trust Funding February 2013 - April 2014
ACS, a Xerox Company March 2010 - May 2012
Access & Digital Video Systems January 2007 - March 2010
Target November 2006 - January 2007
Campus Outfitters July 2006 - November 2006
Hat World / Lids.com May 2006 - November 2006
Hat World / Lids.com March 2004 - September 2004
Subway October 2003 - September 2004
Skills
Customer Service, Security, Apple Certified, Apple OS, Microsoft Office, Presentations, Administrative..., PC building, Windows 7, Technical Support, Windows XP, Computer Hardware, Software Installation, Help Desk Support, Troubleshooting, A Certified, Hardware, Laptops, Wireless Networking, Remote Desktop, Computer Repair, Information Technology, Hardware Support, Cabling, Sales, Windows, Software Documentation
Education
University of Maryland University College 2014 — 2017
Bachelor of Technology (B.Tech.), Computer and Information Sciences and Support Services
Lincoln Technical Institute 2005 — 2006
Montgomery College 2004 — 2005
General Studies
Xerox Business Services, LLC September 2006 - Present
ACS a Xerox Company September 2006 - July 2011
Coldwell Banker Preferred Partners May 2005 - September 2006
J&D Express, Inc. 1997 - 2001
Skills
HTML, SharePoint Designer, Visio, Microsoft Office..., IIS, Windows Server, Metrics, SharePoint, Project Server, Process Improvement, System Administration, Active Directory, Enterprise Architecture, System Deployment, Disaster Recovery, Databases, Microsoft SQL Server, ITIL, IT Service Management, SDLC, Integration, Training, IT Strategy, IT Management, Requirements Analysis
Education
Minneapolis Community and Technical College 1992 — 1994
AAS, Accounting/Computer Programming
KPMG July 2013 - Present
Ernst & Young July 2011 - July 2013
ACS a Xerox Company April 2007 - July 2011
GameStop April 2006 - April 2007
Deloitte & Touche LLP 2004 - 2006
Skills
SSAE 16, Mainframe (ACF2, RACF,..., Midrange (Unix,..., Change Management..., Logical Access Controls, Business Process..., Financial Statement..., Financial Statement..., Business Valuation, Inventory Valuation, Oil & Gas Industry, Mortgage Banking, Network Security, Global Operations, IT Strategy, IT Outsourcing, Business Process..., IT Security Policies, IT Security Assessments, IT Security Operations, Process Improvement, Oracle, Internal Audit, Business Process, Auditing
Education
CFA Institute
Level II Candidate in the CFA Program
Missouri State University 2000 — 2001
B.S., Computer Information Systems
Missouri State University 1994 — 1999
B.S., Accounting
Inogen October 2013 - Present
Inogen August 2012 - October 2013
Angels of Care Pediatric Home Health July 2011 - October 2012
AT&T Advertising Solutions May 2010 - July 2011
Apogee Physicians July 2009 - January 2010
Apogee Physicians May 2008 - July 2009
ACS, a Xerox Company September 2007 - May 2008
ACS, a Xerox Company March 2006 - May 2007
StarHRG June 2005 - December 2005
StarHRG January 2005 - June 2005
Skills
Project Management, Leadership, Public Speaking, Training, Home Medical Equipment, Management, Gap Analysis, Customer Satisfaction, Customer Service, Sales Presentations, Software Documentation, Program Management, Sales, Business Development, Referral Networking, Coaching, Team Building, Time Management, Online Marketing, Instructional Design, Workshop Facilitation, Program Development, Leadership Development, Marketing, Photoshop, Graphic Design, Team Leadership, Customer Retention, Event Planning, Account Management, Illustrator, SnagIt, Editing, Team Management, Healthcare, Selling, Outlook, Advertising, New Business Development, Cold Calling, Quality Assurance, Microsoft Word, PowerPoint, Human Resources, Strategic Planning, Social Media, Durable Medical..., Outside Sales, Pharmaceutical Sales, Referral Development
Education
Excelsior College 2013 — 2014
Bachelor of Science (BS), Biology, General
Michigan State University 1998 — 2003
Graphic Design, Zoology
Extended Stay America September 2006 - September 2014
FedEx April 2010 - March 2014
Duke Medical Hospital August 2010 - May 2012
ACS, a Xerox Company March 2009 - November 2009
Durham Exchange Club Industries October 2007 - February 2009
Durham Exchange Club Industries, Inc. September 2006 - October 2007
Skills
Customer Service, Logistics, Sales Process, Call Centers, Invoicing, Customer Experience, Accounting, Microsoft Excel, Outlook, PowerPoint, Microsoft Word, Microsoft Office, Finance, Hospitality, Team Building, Transportation, Inventory Management, Marketing, Teamwork, Training, Data Entry, Sales Management, Analysis, Cross-functional Team..., New Business Development, Market Research
Education
North Carolina Central University
BACHELOR OF BUSINESS ADMINISTRATION, MARKETING
WEX Fleet One October 2014 - Present
SunTrust Bank January 2011 - September 2014
ACS, a Xerox Company July 2005 - July 2010
Pajaro Dunes Company August 1994 - January 2005
Skills
Leadership, Quality Assurance, New Business Development, Management, Call Center, Call Centers, Outsourcing, Customer Satisfaction, Customer Service, BPO, Banking, Customer Experience, Process Improvement, Performance Management, Coaching, Sales, Training, Recruiting, Team Building
Education
Southern New Hampshire University 2015 — 2016
Bachelor’s Degree, Organizational Development
Middle Tennessee State University 2010 — 2015
Bachelor's Degree, Organizational Development
Dell Compellent July 2010 - Present
ACS, a Xerox Company September 2004 - April 2010
Harland Technology Services February 1998 - September 2004
Skills
Disaster Recovery, Storage, Virtualization, Data Center, SAN, Microsoft Office, Storage Area Networks, VMware, iSCSI, Servers, Customer Service, Storage Virtualization, Troubleshooting, Cisco Technologies
Education
Minot State University
Premise Health November 2014 - Present
Take Care Health Systems November 2012 - November 2014
Deloitte & Touche March 2012 - July 2012
ACS, a Xerox Company October 2011 - January 2012
Deloitte November 2010 - August 2011
Asurion August 2009 - November 2010
Tennessee State University: Comm & Information Technology Dept November 2008 - June 2010
Virah Corp November 2007 - June 2008
Noviya Systems, LLC March 2007 - July 2007
Dell (Spherion, Inc) September 2006 - March 2007
Skills
C#, IIS, Visual Studio, SharePoint, OOP, C++, Software Development, Microsoft SQL Server, System Architecture, Windows Server 2008 R2, VMware, IIS 7.6, Nolio Soft (Automation..., Prime Suite 2011 v16..., Windows Server 2003, Visio, WCF, HTML, ASP.NET, XML, Web Services, Crystal Reports, Agile, PL/SQL, Microsoft Office, Databases, Database Design, Active Directory, Requirements Gathering, Windows, SQL Server, XAML, Data Modeling, Programming, HL7, SDLC
Education
Tennessee State University 2006 — 2010
BS, Computer Science
Nashville State Community College 2002 — 2005
Associate Degree (Computer Science), Computer Information System
Comcast Spotlight April 2013 - Present
Self Employed June 2009 - Present
Comcast Spotlight June 2011 - April 2013
Comcast Cable August 2010 - February 2011
ACS, a Xerox Company February 2009 - July 2010
Volt Management Group July 2008 - January 2009
T-Mobile USA December 2007 - July 2008
Sitel October 2006 - October 2007
Skills
Marketing Strategy, Digital Marketing, Advertising, Microsoft Office, Social Media, Training & Development, Advertising Sales, Tech Savvy, Critical Thinking, Cold Calling, Project Planning, Sales Presentations, Presentation Preparation, Research, Account Management, Business Planning, Proposal Writing, New Business Development, Analysis, Budgeting, Market Research, Online Marketing, Excel, Customer Service, Strategic Planning, Negotiation, Lead Generation, Online Advertising, Marketing Communications, Outlook, PowerPoint, Problem Solving, Word, Consultative Selling, Forecasting, Selling, Social Media Marketing, Management, Project Management, Sales, Integrated Marketing
Education
New Mexico State University 2005 — 2007
In Progress, Business, Psychology
Oñate High School 2002 — 2005
ACS, a Xerox Company 1999 - Present
Omni-Tech 1999 - 2000
Escom 1998 - 1999
Skills
SOA, Solution Architecture, Architecture, Enterprise Architecture, Agile Methodologies
Education
Moscow Institute of Physics and Technology 1987 — 1993
Masters, Computer Sciences and Economics
Moscow Institute of Physics and Technology 1987 — 1993
Bachelor of Science, Mathematics, Operations Research
Examiner.com 2010 - Present
ACS, a Xerox Company September 2010 - March 2011
The Nashville Tennessean October 2009 - February 2010
Skills
Writing, Technical Writing, Proposal Writing, Creative Writing, Report Writing, Feature Writing, Copy Editing, Editorial, Proofreading, Teaching, Teaching English, Teaching Writing, Teaching Adults, University Teaching, Teaching/mentoring, Language Teaching, Customer Service, Customer Relations, Customer Satisfaction, Customer Retention
Education
Middle Tennessee State University 1998 — 2001
M.S., Mass Communications
Caribou Coffee (MSP Airport, Concourse F) April 2015 - Present
Dress for Success Twin Cities 2010 - June 2015
Fairfield Inn & Suites by Marriott, TMI Hospitality May 2014 - April 2015
Caribou Coffee October 2013 - February 2015
DoubleTree by Hilton, Minneapolis-Park Place February 2012 - August 2013
Sentinel Management February 2011 - February 2013
Macy's November 2011 - January 2012
Normandale Community College June 2010 - May 2011
Cambria Suites (reflagged as a Springhill Suites) 2010 - 2011
ACS, a Xerox Company October 2007 - January 2010
Skills
Hotels, Hospitality, Hospitality Industry, Hospitality Management, Guest Service, Concierge Services, Front Desk, OnQ, Opera PMS, Profit Manager PMS, Night Auditor, Event Planning, Planning, Problem Solving, Tourism, Teamwork, Fundraising, Microsoft Office, Word, Excel, PowerPoint, Outlook, American Sign Language, Call Center, Customer Relations, Outstanding Customer..., Customer Focus, Customer Satisfaction, Great People Skills, Attention To Detail, Outgoing, People-oriented, Friendly, Property Management..., Microsoft Word, Microsoft Excel, Micros, Time Management, Meeting Planning, Travel Management, Front Office, Opera, Call Centers, Leadership, Employee Relations, Resorts, Reservation, Lodging, Hotel Booking, Guest Service Management
Education
Normandale Community College 2010 — 2011
Certificate, Hotel & Hospitality Management
The Travel Academy 2002 — 2002
Travel Industry Certificate, Travel Industry
North Central University 1983 — 1991
BA Christian Education, Christian Education / Minor in Early Childhood Education
Robbinsdale High School 1981 1978 — 1981
JP Church & Hesed Youth Group
Pathway PartnersLLC October 2009 - Present
ACS, a Xerox Company October 2006 - March 2009
SAIC August 1998 - June 2006
AT&T July 1968 - July 1998
US Army February 1971 - November 1973
Skills
Project Management, Strategic Planning, Telecommunications, Telecommunications..., Telecommunications..., Telecommunications..., Business Process..., New Business Development, Business Strategy, Business Development, Start-ups, Process Improvement, Requirements Analysis, Vendor Management, Program Management, Analysis, Leadership, Management, Strategy, PMP, SDLC, Integration, Security, Management Consulting, SaaS, Outsourcing, Cross-functional Team..., Business Analysis, IT Strategy, Professional Services, Enterprise Software, Cloud Computing, Executive Management, Strategic Partnerships, CRM, Solution Selling, Change Management, Product Management, IT Management, Consulting, PMO, Managed Services, Business Intelligence, Business Process, Project Portfolio..., Information Technology, Enterprise Architecture, Data Center, Team Leadership, Governance
Education
National-Louis University
Bachelor's degree, Business Administration and Management, General
MetLife August 2012 - Present
ACS, a Xerox Company October 2004 - August 2012
Skills
Web Design, Web Development, Adobe Creative Suite, Photoshop, Illustrator, Graphic Design, Adobe eLearning Suite, Captivate, RoboHelp, Microsoft Office 2007, E-Learning, Dreamweaver, Project Management
Education
SUNY Institute of Technology 2002 — 2004
Bachelor of Business Administration (B.S.), Business Administration and Management, General
Mohawk Valley Community College 1998 — 2000
Associate of Science (A.S.), General Studies
Alorica July 2015 - Present
Xerox January 2012 - July 2015
ACS, a Xerox Company July 2010 - December 2011
ACS, a Xerox Company October 2008 - July 2010
Countrywide Home Loans/ Bank of America January 2007 - October 2008
Affiliated Computer Services, Inc. March 2003 - September 2006
Affiliated Computer Services, Inc. March 2003 - 2006
Electronic Data Systems/ Hewlett Packard July 1989 - March 2003
Plano ISD 1981 - 1989
Skills
Talent Management
Education
University of North Texas 1987 — 1989
M Ed Program, Education
Nazareth College of Rochester 1977 — 1981
BA, Modern Foreign Languages
Université Rennes 2 1979 — 1980
Diplome d'Etudes Francaises, French
University of Valencia 1978 — 1978
Summer Program Diploma - Spanish Studies, Spanish
Spencerport High 1973 — 1977
Regents, High School
Xerox State Healthcare May 2012 - Present
ACS, a Xerox Company June 2006 - May 2012
Skills
J2EE, Java Enterprise Edition, Unix, Enterprise Architecture, SQL, Integration, Linux, Java, Perl, XML, Weblogic, Glassfish, SOA, Ant, Websphere, Apache, Requirements Analysis, WebLogic, SDLC, WebSphere, Software Documentation
Education
Mississippi College 2002 — 2006
B.S., Computer Science, Mathematics
ACS, A Xerox Company August 2012 - May 2013
Comet Cleaners October 2008 - June 2012
Rack Room Shoes November 2007 - June 2008
1-800-Flowers.com January 2007 - September 2007
Quizno's Subs October 2006 - January 2007
1-800-Flowers.com November 2004 - May 2006
Skills
Customer Service, Microsoft Office, Microsoft Excel, Microsoft Word, Data Entry, Customer Satisfaction, Outlook, PowerPoint, Call Center, Inventory Management, Sales, Teamwork, Retail, Team Building, Time Management, Deposits, Typing, Pay Close Attention to..., Management
Education
New Mexico State University 2010 — 2016
Associate of Science (A.S.), Chemistry, A
Penn Foster 2011 — 2012
Pharmacy Technician Certification Program, Pharmacy Technician/Assistant, A
Alamogordo High School 2002 — 2006
Diploma acquired, General Studies
Alfred Williams & Company June 2015 - Present
Kitchen Blitz May 2015 - Present
Sprint January 2013 - June 2015
United States Postal Service September 2011 - April 2014
Belk June 2011 - August 2011
Belk July 2010 - June 2011
ACS, a Xerox Company November 2008 - March 2010
The Buckle May 2005 - April 2008
Skills
Sales, Management, Merchandising, Retail, Customer Satisfaction, Acting, Team Building, Training, Inventory Management
Education
North Carolina State University 2001 — 2005
Bachelors, Education
South Granville High School 1997 — 2001
High School Diploma, College Prep
North Carolina Central University August 2013 - November 2013
Foundation Financial Group May 2013 - August 2013
ACS, a Xerox Company October 2009 - February 2013
CONVERGY'S CORPORATION July 2008 - October 2009
Skills
Customer Service, Microsoft Excel, Benefits Administration, Policy Analysis, Training, Management, Software Documentation, Data Entry, Employee Benefits, Employee Training, Leadership, Employee Relations, Human Resources, Payroll, PowerPoint, Time Management, Team Building, Public Speaking, Microsoft Office, Microsoft Word, Academic Tutoring, English Teaching, Writing, Research, Teaching
Education
North Carolina Central University 2013 — 2016
Master of Arts (M.A.), English Language and Literature, General
North Carolina Central University 2010 — 2013
Bachelor of Arts (B.A.), English Language and Literature, General, 3.4
PITT COMMUNITY COLLEGE 2009 — 2010
Associates of Arts, Pre-Liberal Arts; Business Management; English, Economics, Business Ethics, and Computer Science
NORTHWEST HALIFAX HIGH SCHOOL 2000 — 2004
Diploma, College Preparation
Peterson's Convenience Stores March 2008 - Present
ACS, a Xerox Company September 2003 - May 2004
Skills
Advertising, Blogging, Social Media, Public Relations, Publicity, Childcare, Supervisory Skills, Teaching, Tutoring, Clerical Skills, Keyboarding, Microsoft Office, Windows 7, Excel, Payroll, Data Entry, Cashiering
Education
Western Business College 2000 — 2001
Diploma, Accounting Technology/Technician and Bookkeeping
Mt. Hood Community College 1994 — 1995
Credits, Art/Art Studies, General
MESSA June 2015 - Present
Accenture December 2004 - June 2015
ACS, a Xerox Company March 2000 - November 2004
Consumers Energy February 1997 - February 2000
Skills
Business Analysis, SDLC, Software Project..., Payment Processing, ACH, Child Support, Requirements Analysis, Requirements Gathering, Requirements Management, Supervisory Skills, Management, Analysis, Team Leadership, Business Process..., PMP, Software Development, Change Management, Payment Card Processing, Access, Program Management, Process Improvement, Project Management, PMO, Quality Assurance, Integration, Project Portfolio...
Education
Michigan State University 1997 — 1999
Bachelor of Arts, General Business Administration - Pre-law
APAC Customer Services November 2012 - Present
Utica NY April 2011 - June 2011
ACS, a Xerox Company July 1999 - April 2011
Utica NY September 1980 - June 1997
Herkimer Co ARC February 1980 - January 1990
Skills
data entry, MS office, database, Data Entry, Microsoft Office, Teaching, Databases, Quality Assurance, Microsoft Excel
Education
Mohawk Valley Community College 2012 — 2012
Fast Lane to Cybersecurity, Completed
MVCC 1997 — 1998
Teacher Assistant Certification
Herkimer High 1968 — 1972
Ditech Mortgage Corp September 2013 - Present
Green Tree Originations March 2013 - September 2013
Ally Bank December 2010 - February 2013
ACS a Xerox Company August 2009 - September 2010
Ascensus FKA Bisys Retirement Services September 2005 - September 2007
Fitzwater Pool Table Service September 1999 - June 2002
Skills
Microsoft Excel, Microsoft Word, Microsoft Office, Project Management, Requirements Analysis, FHA Case Processing, System Testing, Data Analysis, Microsoft Access, Mircosoft Visio, Procedure Manuals, Quality Assurance, Process Improvement, Databases, Business Process, Business Process Mapping, Training, Project Delivery, Business Analysis, Testing, Requirements Gathering, Vendor Management, Troubleshooting, Business Objects
Education
Montgomery County Community College
Saks Fifth Avenue 2011 - Present
ACS, a Xerox Company April 2006 - November 2011
Saks Fifth Avenue October 2001 - April 2006
Skills
SQL, HTML, Microsoft SQL Server, SDLC, JavaScript, POS, Microsoft Office, Team Leadership, Visual Basic, Databases, Customer Service
Education
Mississippi State University 1989 — 1995
Bachelor of Engineering (B.E.), Computer Science
ACS, a Xerox Company July 2011 - Present
Taylor Morrison January 2009 - December 2009
Jenamar Communites September 2008 - November 2008
Sprint Communications September 1976 - May 2008
Sprint September 1976 - March 2008
G&H Electronics January 1986 - September 1987
Skills
Troubleshooting, Active Directory, System Administration, Windows, Windows Server, Servers, Visio, Computer Network..., XP, Telecommunications, Microsoft Office, Switches, Cisco Technologies, Routers, Networking, Disaster Recovery, Data Center, VoIP, VPN, Microsoft Excel, Frame Relay, Wireless, TCP/IP, Technical Support, Computer Hardware, Hardware, T1, IP, Wireless Networking, Network Design, Software Installation, Operating Systems, Security, Call Centers, System Deployment, Network Engineering
Education
Canterbury Univeristy 2004 — 2008
Batchelor of Business Administration, Information Techhnology
Mt. San Antonio College 1975 — 1976
Information Technoligities
Royal Oak High
Self employed August 2011 - Present
PowerStone Solutions September 2010 - July 2011
ACS, a Xerox Company November 1987 - June 2009
Skills
SharePoint, SQL, Visual Basic, JavaScript, VB.NET, Technical Support, Visual C#, Crystal Reports, HTML, Networking, Microsoft SQL Server, Programming, .NET
Education
Millsaps College 1986 — 1989
Bachelor of Liberal Studies, Computer Studies
Oklahoma State University 1976 — 1980
Master of Science, Geology
Phillips University 1972 — 1976
Bachelor of Science, Geology
Ciber March 2011 - March 2012
Pomeroy January 2010 - June 2010
ACS, a Xerox Company February 2007 - April 2009
ScholarshipNet November 2002 - February 2007
HAS, Inc February 1994 - August 2002
Programmer/Analyst March 1991 - October 1992
Department of Information Systems August 1987 - March 1991
Skills
VSAM, Endeavor, Testing, SQL, Management, IMS DB/DC, Mainframe, JCL, TSO, COBOL, SDLC, Software Documentation, CICS, DB2, MVS, Easytrieve, Databases, Systems Analysis, Visual Basic
Education
Atherton High 1972 — 1975
Lincoln Land College
New College of Florida
BS, Natural Sciences
University of Louisville
MS, Systems Science; Information Systems
HR Knowledge May 2014 - Present
Donna Hickey dba Inner Understanding January 2012 - Present
A Southeastern Massachusetts Domestic Violence Agency June 2009 - Present
Earthly Peace LLC 2010 - January 2012
ACS, a Xerox Company June 2004 - April 2009
Motorola January 2000 - February 2004
Motorola May 1997 - January 2000
Motorola/Codex December 1993 - May 1997
CLSI August 1989 - December 1993
CLSI August 1987 - August 1989
Skills
Workshop Facilitation, Customer Satisfaction, Leadership, Business Analysis, Project Management, Team Management, Training, Program Management, Customer Service, Reiki, Management, Strategy, CRM, Nonprofits, Coaching, Performance Management, Meditation, Human Resources, Vendor Management, Interviews, Teaching, Healthcare, Leadership Development
Education
University of Metaphysical Sciences 2011 — 2017
D.Div. & PhD. MS, Divinity & Metaphysical Sciences
University of Metaphysical Sciences 2010 — 2011
M. Div, Divinity Studies
University of Metaphysical Sciences 2009 — 2010
B. Div., Divinity Studies
Northeastern University 1995 — 1997
Information Systems
Newbury College 1993 — 1994
Information Systems
Coyle Cassidy High School
MANPOWER GROUP - MetLife April 2014 - Present
First Advantage August 2009 - December 2011
Genuine Parts Company October 2007 - January 2008
ACS, a Xerox Company May 2007 - September 2007
Aon Hewitt Associates March 2003 - March 2007
Towers Perrin November 1984 - January 2002
Skills
Management Consulting, Defined Benefit, Define Contribution, Health & Welfare, HRIS, Benefits Administration, Benefits, 401k, Employee Benefits, Contribution, Talent Acquisition, Performance Management, Health, HR Consulting, Welfare, Actuarial Science, Vendor Management, PeopleSoft, Onboarding, Employee Relations, Requirements Gathering, Recruiting, Process Improvement, Business Requirements, Applicant Tracking..., SDLC, Human Resources, Pensions, Open Enrollment, Benefit Communication, Software Documentation, Workforce Planning, Sourcing, Team Building, Outsourcing, Training, Benefits Negotiation, Employee Engagement, Incentive Programs, Analysis, Personnel Management, Staffing Services, Change Management, Technical Recruiting, Management, Business Process
Education
Mercer University
Bachelor of Science, Computer Science
Peirce College
Associate of Science, Computer Data Processing
Netflix July 2011 - October 2011
Signature Graphics May 2009 - July 2011
ACS, a Xerox Company May 2008 - May 2009
Swift Transportation May 2005 - May 2008
Encompass Teleservices October 2004 - May 2005
QualitySmith, Inc June 2004 - September 2004
Sykes 1999 - 2004
Education
Portland State University 2011 — 2014
Civil Engineering
Mt. Hood Community College 2008 — 2011
Civil Engineering Transfer
Wa-Hi 1995 — 1998
ACS, a Xerox Company October 2011 - Present
Cintas October 1996 - January 2009
Skills
Microsoft Office, works, PowerPoint
Education
Morehead State University 2003 — 2011
Bachelor, Social Work
ACS, a Xerox Company January 2011 - Present
ACS February 2009 - January 2011
ACS October 2007 - January 2009
ACS December 2003 - January 2007
Ingram Micro April 1999 - December 2003
Skills
Business Process..., Security, VMware, ITIL, Data Center, Integration, Infrastructure, IT Management, Disaster Recovery, Microsoft Exchange, Cloud Computing, Service Delivery, Project Management, Virtualization, IT Service Management, IT Strategy, Vendor Management, IT Outsourcing, Managed Services, IT Operations, Enterprise Software, Outsourcing
Education
Nassau Community College 1992 — 1992
Duke University December 2013 - Present
Talbots April 2012 - Present
Charlotte Russe March 2008 - April 2012
ACS, a Xerox Company August 2010 - April 2011
Communicopia Marketing Services Inc May 2009 - August 2009
Education
North Carolina Central University 2012 — 2013
Bachelor of Arts (B.A.), Mass Communication/Media Studies
North Carolina State University 2005 — 2009
BA, English
North Carolina Central University
North Carolina Central University
ACS, a Xerox Company May 2007 - Present
Baptist Health System September 1999 - May 2007
St John's Regional Medical Center May 1997 - August 1999
Saint Luke's Health System May 1995 - April 1997
St. John's Regional Medical Center August 1990 - March 1995
St. John's Regional Medical Center February 1988 - August 1990
St. John's Regional Medical Center May 1982 - February 1988
Skills
Healthcare Information..., Informatics, HL7, EHR, HIPAA, Healthcare, EMR, CPOE, Cerner, Revenue Cycle, Meditech, Healthcare Consulting, Epic Systems, Ambulatory, Medical Billing, Software Implementation, Software Documentation, Health Information..., Health Information..., Practice Management, Visio, Healthcare Industry, Crystal Reports, Documentations, Healthcare Management, Inpatient, Hospitals, Performance Improvement, Managed Care, IT Management, Project Management, Process Improvement, Testing, Information Technology, Integration, Systems Analysis, SharePoint, Accounts Receivable, Medical Records, Consulting, Disaster Recovery, Citrix, Hands-on Training, IT Strategy, GoLive, Business Analysis, Troubleshooting, Project Planning, System Administration, Access
Education
Missouri Southern State University 1980 — 1983
Music Education
GXS April 2014 - Present
GXS November 2011 - March 2014
CNSI July 2011 - August 2011
ANERA June 2007 - August 2011
CNSI October 2009 - May 2010
ACS February 2006 - June 2007
ACS January 2005 - June 2007
ACS July 2001 - January 2005
ACS, a Xerox Company December 1998 - July 2001
Skills
SDLC, Visio, Databases, Testing, SQL, Business Analysis, Quality Assurance, Project Management, Analysis, Data Center, Leadership, Visual Basic, Troubleshooting, CRM, Requirements Analysis, Software Project..., Integration, Agile Methodologies, SharePoint, Business Requirements, Enterprise Architecture, Program Management
Education
University of Maryland University College 2000 — 2003
B.S., Information Systems Management
Montgomery College 1992 — 2000
AA
Xerox Business Services, LLC September 2013 - Present
OpalStaff February 2011 - September 2013
Unemployed October 2010 - February 2011
ACS, a Xerox Company February 2002 - October 2010
Affiliated Computer Services, Inc. (ACS) is A Xerox Company April 2004 - September 2010
ACS, a Xerox Company February 2002 - June 2008
Orbital Sciences Corporation February 2002 - June 2004
BSA Venture Crew 616, Maryland Search & Rescue 1991 - 2002
Honeywell Technology Solutions, Inc. July 1991 - October 2001
Honeywell Technology Solutions, Inc. 1999 - September 2001
Skills
Cisco Technologies, Technical Support, Troubleshooting, Servers, Testing, Electronics, Hardware, Switches, Engineering, Microsoft Office, Systems Engineering, Integration, Management, Program Management, Microsoft Excel, Network Administration, Networking, Unix, Technical Writing
Education
TRAINING 1987 — 1991
Bachelor of Science, Electrical Engineering
North Carolina State University 1985 — 1987
Electrical Engineering
Xerox Business Services - Healthcare Provider Solutions April 2012 - Present
ACS, a Xerox Company January 2010 - April 2012
ACS, a Xerox Company September 2008 - January 2010
Superior Consultant Co., Inc. June 2005 - September 2008
Affiliated Computer Services January 2004 - June 2005
Superior Consultant Holdings Corporation July 1997 - January 2004
Primary DOE Managed Healthcare Provider May 2001 - February 2003
Skills
Outsourcing, Epic Systems, Vendor Management, IT Strategy, Process Improvement, Program Management, Disaster Recovery, SDLC, Integration, Data Center, Business Analysis, IT Management, Project Management, ITIL, Healthcare Information..., Business Intelligence, Business Process..., SaaS, Troubleshooting, Cloud Computing, Strategic Planning, CRM, Leadership, System Deployment, EMR, HIPAA, Information Technology, Service Delivery, IT Operations, CIO Advisory Services, IT Outsourcing, Healthcare IT...
Education
Michigan Technological University 1989 — 1994
EME, Mechanical Engineering
University of Phoenix
BSIT, Information Technology
Project Manager August 2014 - Present
Honeywell Aerospace July 2012 - July 2014
Company Confidential December 2011 - June 2012
Cisco Systems October 2011 - December 2011
DaVita July 2011 - September 2011
ACS, A Xerox Company May 2011 - June 2011
AFS January 2011 - April 2011
Wells Fargo Bank February 2010 - December 2010
Cozyna Hotels in Phnom Penh Cambodia October 2009 - January 2010
Control Point Corporation January 2009 - September 2009
Skills
SharePoint, Process Development, Business Process..., Technical Writing, MS Project, Change Management, Testing, Software Project..., ISO, Technical Documentation, Process Engineering, Proposal Writing, Visio, Military, Quality Assurance, SDLC, Business Process, Documentation, Curriculum Development, PMP, MS Office Suite, Planning, Quality Management, Compliance, DoD, Analysis, Instructional Design, Knowledge Management, RFP, Requirements Analysis, Systems Analysis, Project Planning, Army, Team Leadership, Leadership Development, Process Management, Logistics Management, Command & Control, Software Documentation, Microsoft Office, Process Simulation, Integration, Program Management, Cross-functional Team..., Enterprise Architecture, Process Improvement, Business Intelligence, ITIL, Leadership, Management
Education
Master's Degree Comp Sci; Natl Univ San Diego CA
MS, Computer Science
National University
BBA, Business, 3.8
U.S. Army Command & General Staff College
Professional, Military Science (With Distinction)
Newport Aquarium April 2015 - Present
Salyersville Nursing & Rehabilitation Center November 2011 - March 2015
ACS, a Xerox Company September 2010 - November 2011
Eastern Kentucky Exposition Center February 2010 - August 2010
Newport Aquarium June 2006 - September 2009
Skills
Event Planning, Event Management, Customer Service, Sales, Corporate Events, Trade Shows, Fundraising, Public Relations, Social Media, Marketing Communications, Social Networking, Networking, Marketing, Social Media Marketing, Applicant Tracking..., Training, Recruiting, Public Speaking, Team Building, Microsoft Office, Management, Community Outreach, Entertainment, Advertising, Hospitality, Marketing Strategy
Education
Morehead State University 2001 — 2006
Bachelor of Arts (BA), Public Relations, Advertising, and Applied Communication
Morehead State University 2001 — 2006
Bachelor of Arts (B.A.), Communication and Media Studies
Royal Jewelers October 2014 - Present
Baker's Garden and Gifts, Inc. February 2015 - June 2015
White Earth Mental Health January 2014 - April 2014
Avon March 2011 - April 2014
ACS, a Xerox company June 2008 - October 2012
Various Metro Area Temp Agencies October 2006 - May 2008
US Bank Home Mortgage October 2004 - September 2006
Oeu'Vre Creative November 1999 - May 2006
North American Mortgage / WaMu June 2003 - March 2004
Holiday Companies May 2000 - March 2003
Skills
Customer Service, Microsoft Office, Process Improvement, Event Management, PowerPoint, Invoicing, Event Planning, Management, Outlook, Analysis, Budgeting, Coordination, Planning, Calendars, Customer Relations, Excel, Scheduling, Research, Word, Production, Expenses, Conferences, Cost, Project Plans, Government Liaison, MS Project, Access, Executive Management, Materials, Outsourcing, Annual Reports, Promotions, Inventory Management, Schedules, Negotiation, Problem Solving, Accounts Payable, Accounts Receivable, Purchasing, Vendor Relations, Supervisory Skills, Visio, Compliance, Teamwork, Time Management, Telephone Skills, Data Entry, Lotus Notes, Fax, Office Management
Education
Minnesota School of Business 1998 — 2000
AAS, MultiMedia & Graphic Design, 3.27 GPA
Moorhead Technical College 1990 — 1992
Certificate, Business MicroComputing
Bemidji State University 1986 — 1988
Liberal Ed
Mahnomen High School 1980 — 1985
Diploma
FiestaMart October 2012 - Present
Fiesta May 2012 - Present
Jordan Digital January 2007 - Present
ACS, a Xerox Company September 2011 - February 2012
Skills
Computer Hardware, Computer Repair, Customer Service, System Administration, Software Documentation, Security, Windows, Troubleshooting, Access, Networking, Sales, Team Leadership, Microsoft Office, Strategic Planning, Leadership, Hardware, Event Planning, Social Media Marketing, Marketing, Microsoft Excel, Marketing Strategy, Network Security, Program Management, Social Media, Cisco Technologies, Windows XP, Software Installation
Education
New York Institute of Technology-Old Westbury 1995 — 1996
Dell June 2011 - Present
Nashville Metros April 2011 - Present
ACS, a Xerox Company April 2009 - January 2011
Skills
Customer Service
Education
Sports business management world wide 2010 — 2011
Middle Tennessee State University
Undergrad, Business Administration
Tyco Integrated Security November 2011 - Present
ACS, a Xerox Company September 2007 - October 2011
Arnstein & Lehr LLP September 2006 - September 2007
Berger Singerman March 2006 - September 2006
Citrix Systems June 1999 - July 2002
Citrix Systems June 1998 - June 1999
Citrix Systems February 1995 - June 1998
Martinair March 1993 - February 1995
Skills
VMware View, VMware ESX, Virtual Server, Windows Server 2003, Windows Server 2008, Windows 7, Active Directory, XenServer, Citrix Metaframe, SCOM, SharePoint, SQL Server, Dell PowerEdge Servers, IBM Servers, HP Proliant, BladeCenter, iSCSI, FC, NetApp, NFS, ThinApp, Clustering, VBScript, Team Building, Change Management, VMware SRM, Powershell, Microsoft SQL Server, VMware, Windows Server, Citrix, Servers, Data Center, Hardware, DHCP, System Deployment, vSphere, Firewalls, IIS, Cisco Technologies, Operating Systems, Storage, Backup Exec, Switches, Troubleshooting, Technical Support, Networking, Routers
Education
Saint John's University 1990 — 1992
MBA, Management Informations Systems
New York Institute of Technology-Old Westbury
Bachelor of Fine Arts, Graphic Design
Standard Register May 2010 - Present
ACS, a Xerox Company September 2006 - April 2010
MWV January 2001 - September 2006
MeadWestvaco Corporation May 2002 - April 2006
Mead Corporation 2001 - 2002
NCR 1983 - 1986
Skills
Project Management, Leadership, Management, Process Improvement, Customer Service, IT Service Management, Contract Negotiation, Procurement, Business Process, Service Delivery, Analysis, Product Management, Account Management, Troubleshooting, IT Strategy, Inventory Management, Business Process..., Team Leadership, IT Management, Outsourcing, Team Building, Supply Chain, Change Management, New Business Development, Operations Management, Forecasting, Continuous Improvement, Negotiation, Security, Business Development, Vendor Management, Budgets, SDLC, Strategic Planning, CRM, Program Management, Six Sigma, Strategy, Business Analysis, System Administration, Purchasing, Software Documentation, Supply Chain Management, Project Planning, ITIL, Integration, SAP, Cross-functional Team..., Quality Assurance, Training
Education
Miami University 1976 — 1980
Bachelor of Science in Applied Science
Workplace Forward October 2015 - Present
Levi Strauss & Co. January 2015 - Present
Zynga September 2014 - January 2015
Cielo (Formerly Pinstripe & Ochre House) September 2010 - September 2014
ACS, a Xerox Company March 2008 - September 2010
American Institute of Certified Public Accountants November 2007 - March 2008
Resource Accounting April 2006 - November 2007
RBC Centura Bank June 1999 - April 2006
Skills
Recruiting, Leadership, Talent Acquisition, Sourcing, Training, Applicant Tracking..., Boolean Searching, Management, Strategy, Process Improvement, Human Resources, Analysis, Sales, Screening, Continuous Improvement, Talent Management, Performance Management, Agile Methodolgy, Marketing, Organizational..., Program Management, Lean Tools, Temporary Placement, Consulting, Project Management, Internet Recruiting, Team Building, Hiring, Negotiation, Brand Awareness, Social Influence, Coaching, Business Acumen, Team Leadership, Change Management, Strategic Communications, Job Descriptions, College Recruiting, Onboarding, Networking
Education
North Carolina State University 2000 — 2003
BA, Communication: PR Minor, French
Université de Technologie de Compiègne 2002 — 2003
Millbrook High School 1996 — 1999
High School Diploma
Macy's October 2014 - February 2015
IKOM Investments LLC 2010 - 2014
Credit Suisse 2008 - 2009
EDS, a Hewlett-Packard Company 2007 - 2008
Fidelity Investments 2006 - 2007
EDS, a Hewlett-Packard Company 2005 - 2006
ACS, a Xerox company September 1999 - September 2005
Skills
Oracle Applications, System Testing, Performance Testing, UAT coordination, Benefits Administration, Defined Benefit, HRIS, Business Analysis, Portfolio Management, SDLC, Risk Management, Change Control, Mercury Test Tools, Business Objects, SharePoint, Remedy 7, Odyssey, SQL, Visio, Enterprise Architecture, Rational Rose 2000, Beyond Compare, RUP Methodologies, Rational Requisite Pro, Integration Testing, Functional Testing, Quality Center, User Acceptance Testing, Quality Assurance, HP Quality Center, Project Management, Testing
Education
Middlesex County College 2005 — 2005
HR Certificate, Human Resources Management/Personnel Administration, General
New Jersey City University 1995 — 2002
Bachelor of Science (B.Sc.), International Business
ConstructionJobs.com September 2013 - Present
Resolvit July 2012 - July 2013
Five O'Clock Sports Bar July 2010 - June 2012
SPCA of Wake County September 2007 - October 2008
ACS, a Xerox Company September 2005 - August 2006
Skills
Performance Management, Account Management, Applicant Tracking..., Technical Recruiting, Customer Service, Critical Thinking, Recruiting, Training, Sourcing, Team Leadership, Process Improvement, Networking, Talent Acquisition, Leadership, Management, Microsoft Office, Internet Recruiting, Vendor Management, Executive Search, Onboarding, Information Technology, Resource Management, Marketing, Strategy, Sales, Staff Augmentation, Human Resources, Interviews, Pipeline Development, Supervisory Experience, Staffing Services, Corporate Events, Presentation Development, Social Media, Lead Generation, Requirements Gathering, Sales Negotiation, OFCCP, EEO/AA Compliance, Hiring Trends, Team Management, Strategic Partnerships, Client Liaison, Process Efficiency, Solution Development, SPIN Selling, IT Project Lifecycle, Resume Development, Team Building, Quality Control
Education
North Carolina State University 2007 — 2010
Bachelor of Arts, Psychology
Mesa Community College 2006 — 2007
Asheville High School
University of Kentucky October 2011 - Present
ACS, a Xerox Company June 2011 - August 2011
Eaves Computer Services January 2001 - August 2011
Department of Veterans Affairs February 2010 - May 2011
Lexmark March 2007 - March 2009
Lexmark July 2005 - March 2007
SmartSource Technologies, LLC September 2001 - July 2005
Skills
Sterile Processing, Sterilization, Staff Supervision, Surgical Instruments, Decontamination, Testing, Management, Computer Science, Computer Repair, Technical Support, Troubleshooting, Linux, Network Administration, Computer Hardware, Project Management, Operating Systems
Education
Murray State University 2008 — 2009
Bachelor of Science, Telecommunications Systems Management
Lexington Community College 2001 — 2004
Associate of Applied Science, Computer Information Systems
Xerox January 2011 - Present
ACS A Xerox Company January 2009 - January 2011
University of Bridgeport August 2007 - May 2008
Bhushan Steel & Strips Ltd. June 2005 - December 2006
Skills
ETL, SQL, Data Analysis, Data Warehousing, Business Intelligence, Cognos, Web Report Studio, Metrics Reporting, Query Studio, Business Insight..., Testing, Microsoft SQL Server, Oracle SQL Developer, PL/SQL, SQL*Plus, SQL Loader, Training Delivery, Query Writing, Cognos Administration, Analysis Studio, Event Studio, Framework Manager, IBM Cognos Content, Unix, Cognos Configuration, Cognos Application..., Framework Configuration
Education
University of Bridgeport 2007 — 2008
Master's degree, Engineering
Nagpur University 2001 — 2005
Bachelor's degree, Engineering
The Law Offices of Kisha M. Hebbon September 2015 - Present
International Faith Ministries January 2012 - Present
ACS, a Xerox Company October 2009 - September 2015
Newark Youth One Stop Career Center June 2010 - October 2010
NYU School of Law August 2008 - August 2009
Skills
Community Outreach, Volunteer Management, Management, Fundraising, Project Management, Training, Administrative..., PowerPoint, Research, Social Networking, Social Media
Education
Montclair State University 2001 — 2006
BA, Justice Studies
Immaculate Conception 1984 — 1988
Training Inc., Essex County College
Signature Partners in Health, LLC August 2014 - Present
Fairfax Radiological Consultants, PC September 2011 - August 2014
ACS, A Xerox Company February 2010 - September 2011
National Rural Electric Cooperative Association April 2006 - February 2010
National Rural Electric Cooperative Association September 2005 - April 2006
Private Healthcare Systems (PHCS) (now MultiPlan) August 2001 - September 2005
University of California Irvine Medical Center August 2000 - August 2001
CCN Managed Care Inc. (now Coventry Health) April 1995 - August 2000
Central Mass Health Care April 1990 - December 1994
Business Worcester & Worcester Monthly 1989 - 1989
Skills
Managed Care, Contract Negotiation, Provider Relations, Network Development, Negotiation, Healthcare, Insurance, Health Insurance, PPO, Strategy, Hospitals, Physicians, Employee Benefits, Public Speaking, HIPAA, Health Policy, Newsletters, Healthcare Management, Management, Process Improvement
Education
Smith College 1987 — 1990
Bachelor of Arts
Mount Wachusett Community College 1985 — 1987
Associate of Arts
Montachusett Regional Vocational School 1980 — 1981
Certification
HCTec Partners August 2015 - Present
HCTec Partners August 2015 - August 2015
Cerner Corporation partnered with Community Health Systems February 2014 - October 2014
Acro Service Corp November 2013 - November 2013
Indiana University Health April 2013 - November 2013
Intellect Resources June 2012 - March 2013
University of Chicago Medical Center May 2012 - June 2012
ACS, a Xerox Company March 2012 - April 2012
Community Health Systems February 2012 - February 2012
Abbott Laboratories December 2011 - December 2011
Skills
Languages, Romanian, French, Spanish, Epic Systems, CPOE, EMR, Ambulatory, Cerner, Meditech, ClinDoc, PowerChart, ASAP, eMAR, Anesthesia, GoLive, EHR, Ambulatory Care, Inpatient, Nursing, HIT, Informatics, Technical Support, Software Documentation, Healthcare Consulting, OpTime, Training, Healthcare, Healthcare Information..., Documentations, Hospitals, HL7, HIPAA, Medicine, Health Information..., PACS, Software Implementation, Revenue Cycle, Documentation
Education
FCI 1989 — 1990
Respiratory Therapy
Nassau County Fire/Police Academy - Glen Cove Community Hospital 1985 — 1985
Paramedics
Nassau Community College 1984 — 1985
Liberal Arts
Cornerstone Staffing Solutions, Inc. May 2014 - Present
All About People Hire Vison December 2012 - November 2013
Kenexa June 2010 - December 2012
Corestaff Impellam Group September 2008 - February 2009
ACS, a Xerox Company April 2007 - August 2008
Roth Staffing February 1999 - June 2006
Skills
Applicant Tracking..., Brassring, Candidate Generation, Internet Recruiting, Candidate Assessment, Candidate Screening, Contract Recruitment, Candidate Selection, College Recruiting, Full-cycle Recruiting, P&L Management, Staffing Services, Contingent Staffing, Temporary Staffing, National Account..., National Accounts, Operations Management, Branch Management, National Account Sales, Service Level Agreements, Contract Compliance, Contract Management, Staff Training, Onboarding, Deal Structuring, Solution Architecture, Solution Design, Solution Selling, Managed Services, MSP, Vendor Management, VMS, Program Management, Project Implementation, Staffing Models, Global Strategy, Outsourcing Management, Outsourcing, Global Delivery, International Management, Staffing Metrics, Hiring, Hiring Practices, New Hire Orientations, Training New Hires, Training Delivery, Virtual Teams, Customer Engagement, Service Excellence, Recruiting
Education
Miami University 1990 — 1995
Bachelor of Arts, Strategic Communication
The Results Companies November 2011 - September 2013
ACS, a Xerox Company June 2007 - November 2011
ACS, a Xerox Company June 2007 - November 2011
T-Mobile January 2005 - December 2006
T-Mobile January 2005 - December 2006
Cingular Wireless December 2003 - January 2005
GENCO February 2002 - January 2005
Skills
Mergers, Arbitration, Call Center, Customer Service, Coaching, Call Centers, Training, Quality Assurance, Customer Retention, Process Improvement, Operations Management, Management, Human Resources, Customer Experience, Outsourcing, Leadership, Customer Satisfaction, Sales, Strategic Planning, Team Building, Team Leadership, Vendor Management
Education
Middle Tennessee State University 2003 — 2008
Bachelors, Business Administration
Wake County Human Services March 2012 - Present
Mary Kay Inc. 2003 - 2013
Wake County Human Services LME January 2010 - May 2012
ACS, a Xerox Company October 2009 - January 2010
Entrepreneur & Spousal Co January 2007 - January 2010
Unicorn Financial Services November 2003 - October 2007
Skills
Analysis, Troubleshooting, Networking, Access, Budgets, Customer Satisfaction, PeopleSoft, Technical Support, Customer Service, Call Centers, Leadership, Training, Software Documentation, Vendor Management, Microsoft Office, Microsoft Excel, Public Speaking, Team Building
Education
Fonville Morrisey School of Real Estate
Goldsboro High
Keller Graduate School Business ManagementMorrisville
Masters, Business Administration; Information Systems Management
North Carolina Wesleyan College
Bachelor of Science, Business Administration Major
National Academy of Mortgage Finance
North Carolina Central University
ACS, a Xerox Company November 2010 - Present
UMass Memorial July 2010 - November 2010
Greysmith September 2009 - November 2009
Staples January 2009 - September 2009
Circuit City October 2008 - January 2009
Twin River Entertainment January 2008 - March 2008
Skills
Troubleshooting, Technical Support, Hardware, Software Installation, Networking, IT Solutions, Computer Systems..., Windows, Healthcare Information..., Project Planning
Education
New England Institute of Technology
Associate Degree, Information Technology/Network Engineering
ACS, A Xerox Company 1992 - Present
Education
Mt. San Antonio College 1990 — 1992
ASI Government September 2012 - Present
CSC August 2010 - September 2012
VSE Corporation 2010 - 2010
ACS, a Xerox Company 2005 - 2010
Rain Bird 2003 - 2004
Skills
Proposal Writing, Technical Writing, RFP, Government Contracting, SharePoint, Visio, Software Documentation, Program Management, Business Development, Desktop Publishing, DoD, Adobe Acrobat, Government, Project Management, Business Analysis, proposal management, Editing, Microsoft Office, CRM, Proposal Management, Proposal Support, Management, Strategy
Education
Trinity University-Washington 2005 — 2007
MA, Communication
Morgan State University 1998 — 2003
BS, Telecommunication
Verizon Wireless January 2015 - Present
Verizon Wireless July 2014 - January 2015
Nissan Motorsports April 2011 - July 2014
Nissan North America November 2009 - April 2011
ACS, a Xerox Company August 2008 - April 2009
Dr. James McCawley, DDS January 2008 - August 2008
Nissan North America September 2004 - February 2008
Gold's Gym 2004 - 2004
Tropical Tan 2003 - 2004
Adecco 2002 - 2003
Skills
Process Improvement, Access, Time Management, Training, Leadership, Customer Service, Accounting, SAP, MS Project, Payroll, Budgets, Sales, Team Building, SharePoint, Microsoft Word, Microsoft Excel, Purchasing, Forecasting, Inventory Management
Education
Tennesee Real Estate Educational Systems, Inc. 2008 — 2008
Affiliated Broker
Middle Tennessee State University 2000 — 2003
Motlow State Community College 2000 — 2000
Transplus Corp March 2015 - Present
Cahaba Media Group - Pumps & Systems Magazine May 2014 - March 2015
Cahaba Media Group March 2013 - March 2014
Cahaba Media Group - Pumps & Systems Magazine May 2011 - March 2013
ACS, A Xerox Company November 2008 - May 2011
TMW Systems November 2004 - November 2008
Comdata 2000 - 2004
PILOT Corporation 1994 - 2000
NTS Inc. A PHH Company December 1988 - May 1994
BFI Browning Ferris Industries 1986 - December 1988
Skills
New Business Development, Sales Process, SaaS, Salesforce.com, Sales, Lead Generation, Negotiation, Direct Sales, Marketing Strategy, Account Management, Marketing, Sales Management, Strategic Planning, Trade Shows, Business Development, B2B, Selling, CRM, Great Personality, Sales Operations, Business Excellence, International Sales, Email Marketing, Strategic Partnerships, Cold Calling, Management, Logistics, Brand Development, Advertising, Marketing Communications, Solution Selling, Leadership, Online Advertising, Sales Presentations, Customer Satisfaction, Social Media Marketing, Team Building, Strategy, Customer Service, Operations Management, Contract Negotiation
Education
Middle Tennessee State University 1980 — 1985
BS, Communications
John Overton High School 1978 — 1979
St. Marks Catholic High School 1975 — 1978
Styron LLC November 2012 - Present
DOW CORNING CORPORATION October 2010 - November 2012
CHIQUITA BRANDS INTERNATIONAL June 2009 - June 2010
ACS, a Xerox Company February 2005 - January 2009
PANASONIC HOME APPLIANCES October 2003 - February 2005
YTC.US, LLC June 2001 - October 2003
Adecco 2000 - 2001
Lexmark International 1993 - 2000
Skills
Employee Relations, Talent Acquisition, Talent Management, Benefits Administration, Compensation..., Employment Law, Human Capital Management, Personnel Management, Performance Management, Human Resources, Recruiting, Deferred Compensation, Succession Planning, Employee Benefits, Organizational..., Interviews, Sourcing, Training, Employee Training, Temporary Placement
Education
University of Kentucky
Bachelor of Arts, Psychology, Industrial
Michigan State University
Psychology
University of Kentucky
Bachelors, Psychology
Valley Lutheran High School
StayWell August 2012 - Present
Blacklist Recovery October 2011 - February 2012
ACS, a Xerox Company June 2007 - October 2009
Skills
Team Building, Customer Service, Marketing Communications, Microsoft Office, Non-profits, Nonprofits, Account Management, Public Speaking
Education
Minnesota State University, Mankato 2005 — 2010
Bachelor of Science, Marketing; Business Administration
Arizona Health Care Cost Containment System (AHCCCS) October 1989 - Present
The Maxis Group January 2011 - February 2014
Data Computer Corporation of America (DCCA) August 2011 - December 2011
CSC December 2009 - January 2011
Molina Healthcare June 2009 - December 2009
ACS, a Xerox Company May 2008 - June 2009
Unisys July 2003 - January 2007
First Health April 1998 - May 1999
GTE Data Services June 1997 - April 1998
Intergroup Healthcare of Arizona April 1996 - June 1997
Skills
Medicaid, Requirements Analysis, Requirements Gathering, Business Analysis, Software Documentation, SDLC, Databases, Mainframe, COBOL, DB2, tso, jcl, Project Management, Program Management, Software Development, Testing, SQL, Quality Assurance, Database Design, Microsoft SQL Server, Visio, Access, HIPAA, SharePoint, Information Technology, Systems Analysis, CICS, Programming, Software Design, Analysis, Process Improvement
Education
New Mexico State University
Bachelor of Business Administration (BBA), Business Computer Systems, 4.0/4.0
Xerox Services, formerly known as ACS June 2013 - Present
ACS February 2007 - Present
ACS, a Xerox Company January 2007 - Present
Midwest Wireless November 2000 - February 2007
Education
Minnesota State University, Mankato 1989 — 1995
Speech Communications and Ethnic Studies
Glencoe Senior HS
Evoqua Water Technologies August 2015 - Present
LUK, INC February 2012 - Present
C&S Wholesale Grocers 2011 - 2011
C&S Wholesale Grocers 2010 - 2010
Friendly Ice Cream Corporation 2008 - 2008
ACS, a Xerox Company 2006 - 2008
Friendly Ice Cream Corporation 2005 - 2006
East Side Room Restuarant 2002 - 2005
Skills
Active Directory, Access, Software Documentation, Computer Hardware, XP, Windows, CSS, Customer Service, SQL, Time Management, Visual Basic, Microsoft Office, Management, Servers, Security, Microsoft Excel, Networking, Help Desk Support, Program Management, Visual Studio, Spreadsheets
Education
Mount Wachusett Community College 2009 — 2012
Associate of Science, Information Technology
Joseph P. Keefe Technical 2002 — 2005
Diploma, Culinary Arts
Clearview Benefits, a division of Integro July 2015 - Present
Clearview Group April 2014 - July 2015
Hammerman & Gainer Inc. (an authorized PBGC representative) September 2011 - March 2014
ACS, a Xerox Company November 2007 - March 2011
HS2 Solutions July 2006 - November 2007
Hewitt Associates June 2003 - July 2006
Northern Trust Retirement Consulting August 2000 - June 2003
Aon Consulting January 1998 - August 2000
Hewitt Associates April 1996 - December 1997
Skills
Defined Benefit, Defined Contribution, Benefits Administration, Process Improvement, Data Analysis, Pension Administration, Employee Benefits, Pensions, Outsourcing, COBRA, Payroll, Retirement, Insurance, ERISA, Actuarial Science, Microsoft Excel, 401k, Training, Personnel Management, Analysis, Deferred Compensation
Education
Miami University 1989 — 1995
M.S., Statistics
Mentor High School
Xerox March 2011 - Present
ACS, a Xerox Company November 2008 - February 2011
ACS, a Xerox Company January 2008 - November 2008
ACS, a Xerox Company September 2007 - January 2008
Danka Office Imaging 2005 - 2007
Specialized Technical Services November 2004 - 2005
M2 Tech Support May 2002 - October 2004
Bauer Controls September 1997 - May 2002
BASF March 1990 - September 1997
Skills
PMP, ITIL v3 Foundations..., ITIL, IT Strategy, Process Improvement, Program Management, Project Management, Management, Leadership, Cross-functional Team..., Staff Development, Managing Project Budgets, IT Operations, Chemical Engineering, Visio, Vendor Management, Training, Team Leadership, IT Service Management, Integration, Manufacturing, PMO, Enterprise Architecture, Business Analysis, Project Portfolio..., Agile Methodologies, Software Development, MS Project, Business Process, Change Management, CRM, Business Process..., Strategy, Outsourcing, Software Project..., SDLC, IT Management, Requirements Analysis, Six Sigma, Process Engineering, SharePoint, Business Intelligence, Strategic Planning, Software Documentation, Information Technology
Education
University of Kentucky 2004 — 2007
MBA, Business
Wayne State University
MS, Chemical Engineering
Michigan State University 1985 — 1989
BS, Chemical Engineering
DLL July 2012 - Present
St. Mary Medical Center, Langhorne, PA October 2011 - July 2012
ACS, a Xerox Company July 2011 - October 2011
CGI November 2002 - August 2011
Air Liquide America LP March 1997 - November 2002
Tempil August 1994 - March 1997
Skills
ITIL, Microsoft Exchange, Servers, Vendor Management, Troubleshooting, Active Directory, System Administration, Technical Support, Process Improvement, Networking, Information Technology, Windows, TCP/IP, Operating Systems, Telecommunications, DNS, DHCP, Visio, Team Leadership, Network Administration, Virtualization, VMware, Integration, Hardware, Data Center
Education
Monmouth University 1990 — 1994
BA, Psychology
ACS Director, Systems & NetworkingAffiliated Computer Services1994 - Present
ACS, a Xerox Company January 2004 - April 2006
Skills
PMP, Vendor Management, Integration, SDLC, Data Center, IT Management, Outsourcing, ITIL, IT Strategy, IT Service Management, Software Project..., Disaster Recovery, IT Operations, Service Delivery, Network Design, Team Leadership, Call Centers, Security
Education
Mohawk Valley Community College 1991 — 1992
FGR 2009 - 2012
ACS, a Xerox Company 2008 - 2010
The Home Depot 2005 - 2008
Mokah 2001 - 2005
Modis 1998 - 2001
Skills
Operations Management, Program Management, Service Delivery, Change Management, Strategic Planning, Product Management, IT Management, Leadership
Education
North Carolina State University
Trinity University
BS
MEDHOST December 2013 - Present
MEDHOST July 2012 - Present
ACS, a Xerox Company October 2010 - April 2012
Cook Systems International 2009 - 2010
Emdeon September 1997 - October 2008
Emdeon Business Services 1997 - 2008
WebMD September 1997 - 2005
American General September 1994 - September 1997
State of Tennessee September 1991 - September 1994
Skills
Testing, Quality Assurance, Process Improvement, Test Planning, SDLC, Agile Methodologies, Test Automation, Software Quality..., System Testing, Software Documentation, Requirements Gathering, User Acceptance Testing, Regression Testing, SharePoint, Software Project..., Software Development, Scrum, Agile Testing, Integration, Databases, Test Management, SQL, Microsoft SQL Server, Agile Project Management, Unix, Web Applications, Security, XML
Education
Middle Tennessee State University 1988 — 1991
Bachelor of Science (BS), Computer Science
Xerox July 2012 - Present
ACS Government Healthcare Solutions January 2010 - April 2012
ACS, A Xerox Company April 2008 - January 2010
ACS March 2005 - April 2008
ACS September 2004 - March 2005
Cadent Corp/Bencomp August 2002 - August 2003
Blue Cross and Blue Shield December 1995 - April 2002
Skills
Medicaid, HIPAA, Healthcare Information..., Healthcare, Process Improvement, Managed Care, Software Documentation, Change Management, Medicare, Program Management, SDLC, Business Analysis, Call Centers, Requirements Gathering, SharePoint, Leadership, Vendor Management, Business Process, Data Analysis, Claim, Visio, Requirements Analysis, Team Building, PMP, Management, Business Process...
Education
Mississippi State University 1991 — 1994
Bachelor of Arts, English
Xerox January 2013 - Present
C Spire Wireless December 2010 - December 2012
ACS, a Xerox Company October 2001 - December 2010
Cothern Computer Systems 1998 - 2001
Mississippi Division of Medicaid November 1994 - December 1997
Skills
Business Analysis, SDLC, Project Management, Requirements Analysis, Systems Analysis, Technical Writing, Visio, Fraud, Software Documentation, Process Improvement, Vendor Management, PMP, Software Project..., Requirements Gathering, Business Requirements, Business Process, Integration
Education
Mississippi State University 1991 — 1993
MA, English, Technical Writing
Mississippi State University 1987 — 1991
BA, English
G.V. Montgomery VA Medical Center (VAMC/VHAJAC) October 2010 - Present
G.V. Montgomery VA Medical Center (VAMC/VHAJAC) October 2009 - March 2011
G.V. Montgomery Medical Center (VAMC/VHAJAC) March 2008 - September 2009
ACS, A XEROX Company 2005 - 2008
ACS, A XEROX Company 2002 - 2004
ACS, A XEROX Company 2001 - 2002
Advanced Health Systems. Inc (AHS) a subsidiary of Blue Cross Blue Shield of Mississippi (BCBSMS) 1988 - 2001
JFM, Inc. (formerly Jitney Jungle. Inc.) 1986 - 1988
JFM, Inc. (formerly Jitney Jungle. Inc.) 1985 - 1987
ProfiMax 1982 - 1985
Skills
Analysis, Process Improvement, Project Management, Document Management, Technical Documentation, Technical Writing, User Acceptance Testing, Unix, HR Consulting, Federal Government, Military Experience, State Government, Medicaid, Managed Care, Healthcare Information..., Healthcare Management, Healthcare Consulting, Healthcare Analytics, Dashboard Metrics, Performance Improvement, Performance Dashboards, Oil & Gas Industry, Real Estate Development, Demographic Analysis, Operations Management, Management Consulting, Leadership Development, ACHE, Public Speaking, Communication Skills, Mediation, Policy, Healthcare, Medical Billing, Health Insurance, Visio, Leadership, HIPAA, Requirements Analysis, SDLC, Program Management, Software Documentation, Human Resources, Training, Requirements Gathering, Business Process, Access
Education
Pepperdine University 1979 — 1981
Masters-MHRM, Human Resources Management
Mississippi State University 1974 — 1976
BS, Communication Education
The George Washington University - School of Business
Personnel Management
ACS, a Xerox Company August 2009 - Present
ACS September 2003 - August 2009
NASCO 1997 - 2000
TransQuest June 1995 - June 1996
EDS June 1989 - June 1996
Skills
SharePoint, Microsoft Office, Technical Support, Technical Writing, Privia, System Testing, Vendor Management, Project Management, Training, Analysis, Project Planning, Testing, Healthcare, ITIL, Software Documentation, Business Analysis, IT Management, Disaster Recovery, Program Management, Proposal Writing, SQL, Management, Visio, Requirements Analysis, Integration, Requirements Gathering, SDLC, PMP, Software Project..., Business Process, Process Improvement, Business Process..., MS Project, IT Strategy, Systems Analysis, Business Requirements, Enterprise Architecture, Project Portfolio..., IT Service Management, Business Intelligence, Resource Management, PMO, Solution Architecture, Outsourcing, Service Delivery, Project Delivery, User Acceptance Testing, CRM, Data Warehousing
Education
Murray State University 1986 — 1989
Bachelor of Science (BS), Computer Information Systems
Trion August 2012 - Present
ACS, a Xerox Company September 2010 - October 2012
SHPS November 2006 - September 2010
EDS 1995 - 2007
EDS Technologies April 2004 - November 2006
Towers Perrin November 1995 - November 2006
EDS, an HP Company 2004 - 2006
Skills
PMP, Vendor Management, Outsourcing, Requirements Analysis, Mainframe, Software Project..., Business Analysis, SDLC, Visio, Business Requirements, Program Management, SharePoint, Requirements Gathering, BPO, CRM, Management, Cross-functional Team..., Project Management, Benefits Administration, Business Process, Business Process..., Employee Benefits, Process Improvement
Education
IFEBP/CEBS 1998 — 1999
GBA, Health and Welfare Adminstration
Monmouth University 1987 — 1991
BS, Business and Marketing
ACS, a Xerox Company April 1999 - Present
INVESCO 1997 - 1999
Abar Pension Services Inc. 1996 - 1997
Education
Morgan State University 1992 — 1996
B.S, Information Systems
Rider University 1991 — 1992
Computer Science
United States Air Force April 2015 - Present
DTCC August 2011 - Present
DTCC May 2007 - December 2011
DTCC September 2005 - May 2007
ACS, a Xerox Company April 2000 - April 2001
Skills
Business Intelligence, Leadership Development, Process Improvement, Leadership, Project Management, Strategy, Program Management, Human Resources, Management, Strategic Planning, Business Analysis, Mentoring
Education
New Jersey Institute of Technology 2007 — 2009
MS, Computer Information Systems
Southern Illinois University, Carbondale 1990 — 1994
BS, Workforce Education and Development
Philosophy Skincare Division, Coty Inc May 2011 - Present
Hunter Contracting October 2010 - December 2010
Aerotek (CVS/Caremark September 2009 - December 2009
ACS, a Xerox Company September 2006 - April 2009
IBM/ Global Services January 2006 - September 2006
Intel February 2000 - January 2006
Presbyterian Healthcare January 1996 - January 2000
United Healthcare January 1990 - January 1996
Skills
Training, Payroll, Budgets, Accounts Receivable, Accounts Payable, Change Management, Project Management, Account Management, Customer Service, Analysis, Management
Education
National American University
B.S, Applied Management; and
Walden University
MBA, Finance Concentration
ACS Director of Field ServicesACS State Healthcare2000 - Present
Affiliated Computer Services 2000 - Present
ACS, a Xerox Company 2000 - Present
Affiliated Computer Services Inc., A Xerox Company 2000 - Present
ACS Healthcare Solutions 2000 - Present
Skills
Software Project..., PMP, Business Analysis, Vendor Management, Disaster Recovery, ITIL, Program Management, Process Improvement, Enterprise Architecture, Integration
Education
Metropolitan State University of Denver
University of Phoenix
MS, Computer Science
Molina Healthcare August 2012 - Present
Molina Healthcare September 2011 - August 2012
ACS, a Xerox Company January 2011 - September 2011
Affiliated Computer Services May 2009 - January 2011
ACS February 2008 - May 2009
ACS Healthcare Solutions August 2005 - February 2008
First Health Services (FHS) 1991 - 2005
First Health 1991 - 2005
First Health Services 1991 - 2004
Skills
Medicaid, Customer Relations, Physician Relations, Process Improvement, Business Analysis, Program Management, Vendor Management, Healthcare Information..., Management, Healthcare, Business Process..., Software Documentation, Requirements Analysis
Education
Mississippi State University 1971 — 1973
BA, Computer Science, Zoology
Sabre Holdings March 2012 - Present
Affiliated Computer services, inc March 2011 - March 2012
ACS, a Xerox Company March 2009 - March 2011
ACS, a Xerox Company October 2000 - March 2009
Skills
Windows, VMware, ITIL, Servers, Data Center, Project Management, IT Management, Vendor Management, Visio, SharePoint, Windows Server, SDLC, Testing, Agile Methodologies, PMP, SQL, Active Directory, Software Documentation, Management, Virtualization, Integration, SaaS, Requirements Analysis, Databases, Disaster Recovery, Software Development, IT Operations, Cloud Computing, Security, PMO, IT Service Management, Process Improvement, Microsoft SQL Server, System Administration, Enterprise Architecture, IIS, Software Project..., IT Strategy
Education
Michigan State University 1990 — 1995
BS, Mechanical Engineering
HealthSpring May 2013 - Present
HealthSpring June 2012 - April 2013
HealthSpring, Inc February 2011 - May 2012
ACS, A Xerox Company May 2007 - February 2011
EDS February 2007 - May 2007
Accenture June 2001 - August 2006
United States Marine Corps April 1993 - September 1998
Skills
Business Analysis, Healthcare Information..., SDLC, Process Improvement, HIPAA, Visio, Requirements Analysis, Business Process..., Healthcare, Program Management, PMP, SharePoint, Requirements Gathering, Software Development, SQL
Education
Middle Tennessee State University 1999 — 2001
B.B.A., Management of Information Systems
Martin Methodist College 1990 — 1992
A.A., Accounting
Hillwood High School
ACS, A Xerox Company January 2007 - Present
Weichert Realtors January 2005 - August 2006
All Around Town January 2004 - May 2005
WorldCom March 2000 - August 2002
Nissan North America May 1997 - October 1999
ICW Group May 1995 - May 1997
Education
National University 1992 — 1996
ACS - A Xerox Company February 2010 - Present
ACS 2005 - 2010
Mellon Financial July 2002 - July 2005
PwC July 1999 - June 2002
Kwasha Lipton January 1997 - June 1999
Skills
Requirements Analysis, Vendor Management, Process Improvement, Business Analysis, Software Project..., SDLC, Information Technology, Agile Methodologies, Outsourcing, Disaster Recovery, Integration, Business Process..., Visio, Unix, Databases, Program Management
Education
New Jersey Institute of Technology 1988 — 1996
BS/MS, Computer Information Science
ACS, a Xerox Company 2005 - Present
Mellon HR Solutions August 2002 - June 2005
Prudential Financial 1986 - 2002
Skills
Project Management, Business Process..., Strategy, Outsourcing, Disaster Recovery, Process Improvement, Six Sigma
Education
The George Washington University 2000 — 2002
Graduate Certificate in Information Technology
Montclair State University 1981 — 1985
B.S., Business Administration, Marketing
Wells Fargo May 2012 - Present
ACS, a Xerox Company October 2011 - May 2012
Salem Health February 2011 - October 2011
Lane Community College October 2008 - February 2011
Netflix 2011 - 2011
AT&T Mobility September 2008 - October 2008
JP Morgan Chase August 2002 - August 2008
Skills
Performance Management, Employment Law, Management, Employee Relations, Human Resources, Recruiting, Leadership Development, Resume Writing, Talent Acquisition, Conflict Resolution, Career Development, Applicant Tracking..., HRIS, Benefits Administration, Coaching, Training, Employee Benefits, Organizational..., Team Building, Process Improvement, Bank Relationship..., Technical Recruiting, College Recruiting, Strategic Consulting, HR Consulting, Direct Sourcing, Professional Netwoking
Education
Missouri State University 1996 — 2001
BFA, Fine Art Photography
Soldotna High School 1992 — 1996
iQor May 2014 - Present
ACS, a Xerox Company March 2011 - May 2014
Sykes Enterprises April 2009 - March 2011
APAC Customer Services March 2004 - April 2009
Office Depot 1998 - 2005
Anacomp 1987 - 1990
Skills
Call Center, BPO, Business Development, Contact Centers, Outsourcing, Customer Experience, Telemarketing, Lead Generation, Account Management, Vendor Management, Salesforce.com, B2B, Sales, New Business Development, Sales Operations, Workforce Management, Professional Services, Call Centers, Telecommunications, Enterprise Software, Direct Sales, Leadership, Strategy, Project Management, Strategic Partnerships, Selling, SaaS, Team Leadership, Sales Management, Customer Service, Solution Selling, Financial Services, CRM, Management, Customer Retention, Executive Management, P&L Management, Sales Process
Education
Montgomery College
Business
UNITED STATES NAVY
Honorable Discharge, Communication Specialist
Stella & Dot November 2011 - Present
Sitel May 2011 - October 2011
Stream Global Services March 2009 - January 2011
ACS, a Xerox Company September 2007 - March 2009
ChoicePoint January 2004 - April 2007
ChoicePoint January 2002 - January 2004
HUNTLEIGH TELECOM July 2001 - January 2002
NSDI TELEPERFORMANCE September 1998 - July 2001
Skills
Income Statement, Sales Management, Operations Management, Call Center, Organizational..., Analytics, Analysis, Performance Management, Call Centers, Program Management, Team Building, Management, BPO, Coaching, Recruiting, Business Analysis, Strategic Planning, New Business Development, Strategic Partnerships, Sales, Process Improvement, Outsourcing, Leadership, Account Management, Customer Service, Vendor Management, Quality Assurance, Customer Experience, CRM, Human Resources, Contact Centers, Customer Satisfaction
Education
New Mexico State University
Business Administration
Chamberlain Group, Inc. November 2012 - Present
ACS, a Xerox Company March 2006 - November 2012
ACS Technologies February 2003 - March 2006
Motorola Inc. January 2000 - February 2003
Motorola Inc. January 1999 - December 1999
Motorola Inc February 1998 - January 1999
Education
Trinity Christian College 1996 — 1997
Bachelors of Arts, Studio Art
Monmouth College 1993 — 1995
Art
ACS, a Xerox Company November 2002 - Present
HP Enterprise Services August 2008 - August 2010
Electronic Data Systems April 2005 - August 2008
Towers Perrin 2002 - 2005
Skills
•Technical solution..., • Software Testing, • Technology integration, • Process and quality..., •Technical and..., • Business continuity, • Workflow development, • Requirements..., • IT Project Management, • Problem solving, • Handling complexity..., • Idea leadership
Education
Metropolitan State University 2009 — 2012
BS, MIS
Xerox Business Services August 2013 - Present
Xerox Business Services May 2012 - August 2013
ACS, a Xerox Company February 2008 - May 2012
ACS June 2002 - February 2008
AFSA Data Corporation, Subsidiary of Fleet Financial Group December 1989 - June 2002
Skills
Employee Relations, Instructor-led Training, Performance Management, Performance Improvement, Conflict Resolution, Operations Management, Call Center, Human Resources, SPHR, Policy & Procedure, Policy, Call Centers, Deferred Compensation, Recruiting, Employee Benefits, Talent Acquisition, Customer Service, Personnel Management, Employee Engagement, Team Building, Leadership, Onboarding, Management, Training, Coaching, Strategy, Employee Training, Workforce Planning, Talent Management, Benefits Administration, Succession Planning, HRIS, Payroll, New Hire Orientations, Applicant Tracking..., College Recruiting, Interviews, Hiring, HR Policies, PeopleSoft, Organizational..., Taleo, Leadership Development, Time Management
Education
SUNY Polytechnic Institute 1995 — 1998
None
Utica College of Syracuse University 1986 — 1989
B.S.
Mohawk Valley Community College 1984 — 1986
A.A.S.
ACS, a Xerox Company January 2010 - Present
ACS, a Xerox Company June 1997 - August 2008
SOFCO CONSULTING COMPANY January 1995 - January 1997
Education
Syrit Computer School 1995 — 1997
Certificate, Computer Programming
New York University - Polytechnic School of Engineering
Bachelor of Science, Computer Science
ACS, a Xerox Company December 2011 - Present
Camden County OEO (OfficeTeam) October 2010 - May 2011
Pro Tapping Inc. (OfficeTeam) July 2010 - August 2010
Messiah College October 2008 - May 2009
Education
Messiah College 2005 — 2009
Marketing
Messiah College
Bachelor of Science, Marketing
Visa May 2013 - Present
ACS, a Xerox Company February 2012 - April 2013
The Texas Workforce Commission September 2011 - February 2012
Periscope Holdings November 2010 - August 2011
NIC July 2009 - December 2010
National Instruments October 2007 - November 2009
Dell Financial Services 2000 - 2007
Skills
Requirements Gathering, Process Improvement, Software Documentation, User Experience, Requirements Analysis, Business Analysis, Visio, Cross-functional Team..., Management, Business Process, SDLC
Education
The University of Georgia 1988 — 1992
BA, History
North Springs High School 1984 — 1988
Mercer University
ADS Security LLC May 2008 - Present
Executive Tax Solutions & Resolutions/Derrick Banks & Associates July 2007 - February 2010
ACS, a Xerox Company March 2005 - February 2007
Southern Company - Georgia Power Co. January 2004 - March 2005
Southern Company Services September 2000 - December 2004
United States Government September 1998 - September 2000
United States Government June 1987 - September 1998
Education
Mercer University - Stetson School of Business and Economics 1995 — 1997
MBA, Finance; Accounting/Taxation
COLUMBIA COLLEGE
BA, Accounting
ACS, a Xerox Company March 2007 - Present
ACS Education March 2002 - March 2007
ACS Education June 1998 - June 2002
Skills
Account Management, Process Improvement, Leadership, Program Management, Operations Management, Business Process..., Business Analysis, Strategic Planning, Outsourcing, Customer Service, Project Management, Business Development, Team Leadership, Change Management, Training, Access, Data Analysis, Forecasting, Customer Satisfaction, Microsoft Office, SDLC, CRM, Management
Education
Herkimer County Community College 2012 — 2015
Associate of Arts and Sciences (A.A.S.), Health Services Management
Mohawk Valley Community College 1985 — 1987
A.A.S., Computer Programming
NCBA SCSEP Receptionist at FVW Opportunities in Warrenton, NC January 2015 - Present
GSMI July 2014 - November 2014
PierView Innovations, Inc. September 2012 - April 2013
Holden Temporaries March 2012 - April 2012
ACS, a Xerox Company November 2011 - February 2012
Staffmark April 2011 - November 2011
PierView Innovations, Inc. July 2009 - January 2010
US Census Bureau February 2009 - April 2009
Labor Finders May 2008 - August 2008
Measurements, Inc. March 2008 - May 2008
Skills
Customer Service, Microsoft Office Suite, Calendar Management, Event Planning, Office Equipment, Lotus Notes, Receptionist Duties, Microsoft Outlook, Filing, Supply Ordering, Mail Room Management, Data entry, Travel Arrangements, Requistions, Purchase Orders, Retail Sales, Bookkeeping, Call Center Experience, Supply Room Management, Supply and Document..., Documentation,..., Administrative..., Call Centers, Officice Support, Document Scanning, Public Speaking
Education
North Carolina Central University 1976 — 1980
B.A, Political Science concentrating in Public Administration
Norlina High School, Norlina, NC 1972 — 1976
High School Diploma, College Prep Courses
Organizing For America September 2012 - November 2012
Robert half - office team September 2010 - February 2011
ACS, a Xerox Company January 2010 - March 2010
Skills
Invoicing, Data Entry, Leadership, Customer Service, Recruiting, Office Administration
Education
KBOO Community Radio
KRCL Radio 2007 — 2009
Mountain West CollegeWest Valley
Mt. Hood Community College
Salt Lake Community College
SERC (State Education Resource Center) 2012 - 2015
Transcom North America/Asia 2009 - 2011
ACS, a Xerox Company 2008 - 2009
West Corporation 2006 - 2008
West Corporation 2005 - 2006
Fairfield Public Schools 2002 - 2005
Fairfield Public Schools 1999 - 2005
The Graduate Institute 1998 - 2002
Skills
Adult Learning Theory, Leadership Development, Cross-functional Team..., Coaching, Customer Service, Curriculum Development, Organizational..., Team Management, Training, Process Improvement, Cross-functional..., Talent Acquisition, Onboarding, Staff Development, HR Policies, Employee Relations, Strategic Planning, Public Speaking, Curriculum Design, Management, Leadership, Project Planning, Strategy, Team Building, Teaching, Workshop Facilitation, Performance Management, Employee Training, Change Management, Instructional Design, Employee Engagement, Program Management, Training Delivery, Team Leadership, Budgets, Talent Management, Career Development, Interviews, Human Resources, Recruiting, Policy, Personnel Management, Resume Writing, Administration, Project Management, Succession Planning, Hiring, Technology Integration, Program Development, Educational Leadership
Education
Sacred Heart University 1996 — 2004
Education, Curriculum and Instruction
Middlebury College 1994 — 1995
MA, Spanish
Yale University 1985 — 1991
B.A, Literature
FX Alliance, Inc (A Thompson Reuters Company) September 2011 - August 2012
ACS, a Xerox Company 2007 - 2011
Marsh & McLennan Companies, Inc. 2006 - 2007
Skills
General Ledger, Variance Analysis, Reconciliation, Financial Reporting, Fixed Assets, Financial Accounting, Financial Analysis, Cash Flow, Consolidation, Forecasting, Payroll, P&L, Budgeting, Accruals, Cash Management, Hyperion, JD Edwards, PeopleSoft, Great Plains Software, TM1 Cognos, Hyperion Enterprise, Budgets, Strategic Financial..., GAAP, Revenue Recognition, Internal Controls, Sarbanes-Oxley Act, US GAAP, Essbase, Accounts Payable, Journal Entries, Account Reconciliation, Microsoft Dynamics GP, Financial Planning
Education
Montclair State University
MBA, Finance
New Jersey City University
B.S, Accounting, GPA 3.8/4.0
ACS, a Xerox Company September 2009 - Present
West Corporation September 2007 - May 2010
Comcast September 2008 - December 2008
Cablevision July 2006 - September 2008
Cablevision August 2006 - August 2008
Primerica April 2004 - December 2006
Parsippany Call Center September 2001 - January 2004
Medco Health January 1998 - January 2004
Medco Health January 1999 - January 2001
Medco January 1998 - January 1999
Skills
7 years advanced call..., Building Strong Teams, call center supervisor
Education
Berkeley College-Woodland Park
Fashion Business Merchandising and Management, Associates Degree
Berkeley College-Woodland Park
Continuing Education, Business Management
Fashion Design Training Studio
Certificate Programs, Fashion Illustration and Patternmaking
Montclair State University
Psychology
Montclair State University
Continuing Education Certificate Program, Medical Billing and Coding
Retired - Everyday's a Saturday March 2015 - Present
Self - Employed - as in unemployed October 2012 - July 2015
Tanabe Systems, Inc. January 2012 - July 2013
Independent Resources, inc April 2013 - June 2013
The Whole Person January 2010 - December 2012
Tanabe Systems, Inc. October 2011 - October 2012
HP Enterprise Services January 2000 - December 2008
ACS, a Xerox Company January 1994 - January 2000
Canmax 1994 - 2000
Skills
Project Management, Non-profits, Team Building, Grants, Social Media, Troubleshooting, Strategic Planning, Customer Service, Nonprofits, Community Outreach, Public Speaking, Program Management, Training, Research, Account Management, Business Development, Leadership, Management, Policy, Strategy, Fundraising, Integration, Leadership Development, Program Development
Education
Midwestern State University 1984 — 1986
Social Work
Xerox October 2013 - Present
ACS, A XEROX company August 2012 - October 2013
Independent Consultant January 2013 - February 2013
Willow Grove Ventures, LLC September 2009 - June 2012
Boron Molecular, Inc. November 2010 - June 2011
GlaxoSmithKline June 1998 - November 2004
Skills
Research, Life Sciences, Management, Project Management, Content Management, E-Learning, Technical Writing, Editing, Proofreading, AMA style, ICH Guidelines, Learning Management..., Pharmaceutical Industry, Drug Discovery, Quality Assurance, Bioinformatics, Training, Storyline, Articulate Studio, Software Documentation, Project Management Tools, Microsoft Excel, SharePoint, Lifesciences, Biomarkers, Instruction, Science, Biotechnology, Databases, Molecular Biology, Assay Development, Yeast two-hybrid, PowerPoint, Prezi, Visual Basic, Python, Process Improvement
Education
North Carolina State University 1996 — 2000
B.S., Microbiology
Cognizant Technology Solutions sr. associateCognizant Technology SolutionsJuly 2010 - January 2015
ACS, a Xerox Company November 2007 - June 2013
Skills
Tivoli Access Manager, Tivoli Identity Manager, Tivoli Directory Server, SQL, Oracle, Data Analysis, Unix Shell Scripting, Requirements Analysis, Unix, Linux, Shell Scripting, ISAM, ISIM, AIX Administration, Active Directory
Education
A.U.Colege of engineering
Master's Degree, M.Tech
Mississippi State University
Master's Degree, M.S.
raghu eamcet, visakhapatnam, a.n.g.r. ag univ, r.nagar
Home Depot-Measurement Services May 2012 - Present
MeasureComp August 2011 - May 2012
Vital Research June 2010 - September 2010
ACS, a Xerox Company June 2007 - February 2010
United Parcel Service October 1973 - July 2007
Skills
Call Center, Customer Service, Customer Satisfaction, Operations Management, Outlook, Process Improvement, Microsoft Office, Microsoft Excel, Process Scheduler, Call Centers, Time Management, Interviews, Team Building, Management, Training, Team Leadership, Analysis, CRM
Education
Minnesota State University, Mankato 1972 — 1976
Industrial Technology/Technician
New chapter in Life November 2012 - Present
ACS, a Xerox Company June 2010 - November 2012
Skills
Outlook, Medical Billing, Policy Writing, Healthcare, Criminal Law, Facilities Management, Supervising, Training, Customer Service, Presentations, Onoarding & Offboarding
Education
Modesto Junior College
Associate of Arts (AA), Liberal Arts and Sciences/Liberal Studies, Honors
VariQ December 2014 - Present
Go Pro Consulting, LLC June 2014 - Present
American Public University System December 2012 - May 2014
Health Care Management Group a Division of Origin Healthcare Solutions December 2011 - December 2012
CSAAC October 2010 - December 2011
Aggregate Industries August 2008 - October 2010
Johns Hopkins Bayview Medical Center August 2007 - August 2008
ACS, a Xerox Company 2005 - 2007
Skills
Employee Relations, HRIS, Benefits, Performance Management, Physician Recruitment, Onboarding, Employee Benefits, Organizational..., Human Resources, Recruiting, Benefits Administration, Change Management, Deferred Compensation, Physicians, Payroll, Personnel Management, Career Development, New Hire Orientations, FMLA, HR Policies, Conflict Resolution, Employment Law, Training
Education
Strayer University-Maryland 2008 — 2011
MBA, Human Resource Management
Morgan State University 2001 — 2007
B.S., Human Resource Management
Northwest High School 1999 — 2001
Diploma, Traditional Path
Seneca Valley High School 1998 — 1999
N/A, General Studies
Duncan Solutions February 2010 - Present
Pitney Bowes September 2007 - February 2010
ACS, a Xerox Company September 2000 - January 2007
Lockheed Martin IMS November 1984 - August 2000
Skills
Software Project..., Performance Improvement, Building Relationships, Account Management, Acquisition Integration, Vendor Management, Training, Team Management, Team Leadership, Team Building, Strategy, Strategic Planning, Strategic Leadership, Start-ups, Software Development, Six Sigma, Sales Management, Sales, SaaS, Risk Management, Quality Assurance, Proposal Writing, Project Planning, Project Management, Program Management, Product Management, Process Improvement, Process Engineering, Performance Management, P, Outsourcing, Operations Management, New Business Development, Marketing, Management Consulting, Management, Leadership, Integration, Information Technology, IT Strategy, IT Management, Human Resources, Government, Executive Management, Employee Training, Customer Satisfaction, Customer Retention, Cross-functional Team..., Contract Negotiation, Contract Management
Education
Niagara University 1975 — 1980
BS, business
ACS, a Xerox Company November 2010 - Present
Education
Morgan State University 1979 — 1984
BA, Political Science
Covanta Energy Corp. February 2006 - Present
ACS, a Xerox Company October 2004 - February 2006
Skills
Tax, CorpTax System, Tax Technology, Tax Systems..., Technology Problem..., Optimize Integration..., Tax Reporting and..., Tax Compliance, Income Tax Provision, Accouting, e-File, Workflow, Custom Calculation, Sarbanes-Oxley Act, Tax Accounting
Education
Montclair State University 2002 — 2004
Bachelor of Science (B.S.), Accounting
High School
ACS, a Xerox Company 2011 - Present
Corner Stone Residential Care Facility 2008 - 2010
Courtney Artis Salon 2003 - 2008
Education
Tennessee State University 2010 — 2012
Masters, Human Resource Management
North Carolina Central University 2006 — 2010
Bachelors, Criminal justice
Xerox January 2012 - Present
Xerox February 2009 - January 2012
ACS, a Xerox Company April 2007 - February 2009
ACS, a Xerox Company June 2001 - April 2007
Skills
P&L responsibility, Payroll, Invoicing, Data Entry, Outlook, Customer Service, System Administration, Administrative..., Spreadsheets, Office Management, Microsoft Excel, Time Management, Accounts Payable, Accounts Receivable, Microsoft Word, Customer Satisfaction, Call Centers
Education
Minnesota State University, Mankato 1989 — 1994
BS, Elementary Education
ACS, a Xerox Company February 1991 - Present
American Title Co of Dallas August 1972 - March 1990
Skills
BPO, Operations Management, Process Improvement, Vendor Management, Outsourcing, Customer Service, Team Building, Strategic Planning, Project Management, Team Leadership, Contract Negotiation, Real Estate, Call Center, Service Delivery, Project Planning, Change Management, Negotiation, Microsoft Office, Program Management, Business Analysis
Education
Mountain View College 1972 — 1973
Stephen F. Austin State University 1970 — 1971
Business Administration and Management, General
ACS, a Xerox Company Senior Subject Matter ExpertS2TechJuly 2014 - Present
Clover Consulting March 2013 - June 2014
ACS August 2001 - March 2013
Michigan National Bank 1997 - 2001
Skills
SDLC, Systems Analysis, Requirements Analysis, Visio, Requirements Gathering, SharePoint, PMP, User Acceptance Testing, Software Project..., Business Requirements, Business Analysis, Enterprise Architecture, Business Process, Data Warehousing, COBOL, Data Modeling
Education
Michigan State University
Master of Business Administration (M.B.A.)
Michigan State University 1985 — 1990
Bachelor of Science (B.S.)
ACS, a Xerox Company June 2008 - Present
HP Enterprise Services November 2004 - June 2008
MCI Worldcom January 2000 - June 2004
Skills
Lean Sigma, COPC, BPO, Call Center, P&L Management, Process Improvement, Customer Satisfaction, P&L, Strategic Planning, Six Sigma, Income Statement, Management, Outsourcing, Vendor Management, Operations Management, CRM, Team Building, Workforce Management, Program Management, Customer Experience, Training, Business Process..., Call Centers, Leadership, Team Management, Software Documentation, Telecommunications, Performance Management, Cross-functional Team..., Service Delivery, Human Resources, Executive Management, Wireless, Team Leadership, Customer Retention, Budgets, Change Management, Strategy, Account Management, Business Analysis, Contact Centers, Business Development, Product Development, Forecasting, Business Process, Offshoring, SaaS, Solution Selling, Start-ups, IT Service Management
Education
Morehead State University
MBA, Business
ACS, a Xerox Company June 2010 - Present
Skills
Training Delivery, Quality Management, PowerPoint, Microsoft Word, Coaching, Employee Relations, Benefits Administration, Contact Centers
Education
Montclair State University
Bachelors, Psychology
HP/Pfizer May 2011 - Present
Veritude - Fidelity May 2010 - January 2011
Jillian's Billiards May 2009 - May 2010
Staff Hunters June 2008 - October 2008
ACS, a Xerox Company December 2007 - May 2008
Education
New England College 2004 — 2008
Bachelors, Accounting, Computer Information System (Minor)
John Stark Regional High School 2000 — 2004
General
ACS, a Xerox Company September 2010 - Present
ACS 2007 - September 2010
Mellon HR Solutions January 2002 - November 2007
PricewaterhouseCoopers October 1999 - January 2002
Skills
Pension Administration, Disaster Recovery, Implementation, Automation, Outsourcing, Data Analysis, Data Interfaces, Test Planning, Payroll, Benefits Administration, Process Improvement, Customer Service, Training, Business Process..., Vendor Management, PeopleSoft, Finance, Requirements Analysis, SDLC, Business Analysis, Sourcing, Lotus Notes, SQL, Business Process, Team Building, Visio, PowerPoint, Access, Software Documentation, Requirements Gathering, Change Management
Education
Nazareth College of Rochester 1995 — 1999
Bachelor's degree
Xerox March 2015 - Present
Xerox April 2014 - February 2015
Maximus December 2013 - April 2014
Maximus January 2012 - December 2013
ACS, a Xerox Company February 2010 - January 2012
ACS Federal Solutions, a Xerox Company June 2008 - February 2010
ACS Corporate, a Xerox Company February 2007 - June 2008
Healthy Directions 2005 - 2007
Skills
Capture, New Business Development, PMO, Image Capture, Six Sigma, CRM, Business Process..., Management, Cross-functional Team..., Change Management, Leadership, Project Portfolio..., Strategic Planning, Proposal Writing, Strategy, Business Development, Vendor Management, Program Management
Education
Michigan State University 1998 — 2004
Biochemistry, Natural Science
Michigan State University 1998 — 2003
Bachelor, Biochemistry and Molecular Biology
AmeriHealth Caritas December 2014 - Present
Xerox May 2013 - June 2014
ACS, a Xerox Company September 1996 - May 2013
Skills
Business Requirements, Testing, Business Analysis, Requirements Analysis, Quality Assurance, Requirements Gathering, SQL, Systems Analysis, Documentation, User Acceptance Testing, Project Implementation, Mainframe, HIPAA, Analysis, SharePoint, Vendor Management, Process Improvement, SDLC, Management, Integration, Business Process, Business Process..., Outsourcing, Project Management, Training, Resource Management, Change Management
Education
New Jersey Institute of Technology 1983 — 1988
Bachelor's, Computer Information Systems
Epiq Systems June 2013 - Present
IBM - Seterus, Inc. September 2012 - April 2013
ACS, a Xerox Company May 2009 - February 2010
Hamilton's Brand Source January 2004 - November 2008
USF Reddaway August 2006 - August 2007
Standard TV and Appliance February 2005 - July 2006
Skills
Data Entry, Customer Service, Organizing, Filing, Payment Processing, Payroll, Bookkeeping, Legal Research, Legal Writing, Legal Support, Legal Services, Microsoft Office, Outlook, Internet Research, 10 Key, Able To Multi-task, Sales Support, Sales Process, Customer Satisfaction, Attention To Detail, Prioritization, Team Leadership, Listening Skills, Inventory Control, Receiving, Shipping, Office Management, Scheduling, Calendaring, Call Processing, Inventory Management, Business Management, Administrative Support, Telephone Skills, Excel, PowerPoint, Word, Access, Administration, Teamwork, Customer Relations, Time Management, Problem Solving, Call Center, Research, Spreadsheets, Confidentiality, Mentoring, Critical Thinking, Writing
Education
Portland State University 2012 — 2013
In progress, History, Law, English, and Business, 3.5
Heald College 2010 — 2012
Associates of Applied Science, Paralegal Studies, 3.78
Mt. Hood Community College 2009 — 2009
None, Business Management
February, 2005 Mt. Hood Community College High School Equivalency
Associates
The Whole Person, Inc January 2010 - Present
HP Enterprise Services January 2000 - December 2008
ACS, a Xerox Company January 1994 - January 2000
Education
Midwestern State University 1984 — 1986
OMG Tech Help July 2013 - September 2013
ACS, A Xerox Company August 2008 - February 2011
Skills
Inventory Control, Training, Time Management, Customer Service, Call Centers, Benefits Administration, Information Technology
Education
North Carolina Central University 1981 — 1984
Criminal Justice
University of North Carolina at Chapel Hill 1978 — 1980
Sociology
ACS, a Xerox Company December 2006 - Present
Mesa Airlines March 2002 - December 2006
Smith West, Inc. July 1996 - December 2000
Education
Mesa Community College
Strayer College
ACS, a Xerox Company September 2005 - Present
Coopers & Lybrand Consulting March 1993 - August 2005
Buck Consultants January 1989 - March 1993
Banker's Trust September 1984 - December 1988
Skills
Service Delivery, Employee Benefits
Education
Montclair State University 1979 — 1984
Bachelors, Business Management
CEEBs
ACS, a Xerox Company January 2006 - Present
ACS, a Xerox Company December 2004 - March 2006
Mellon Financial October 2003 - December 2004
Skills
Project Management, Business Analysis, Vendor Management, Management, Outsourcing, Change Management, Process Improvement, Business Process..., BPO, Performance Management
Education
Morgan State University 1987 — 1991
Bachelor, Business Management
CIGNA June 2013 - Present
TEKsystems September 2012 - June 2013
Apex Systems April 2012 - September 2012
Chubb July 2007 - April 2012
ACS, a Xerox Company May 2005 - July 2007
Campbell Soup Company June 2002 - July 2004
Bristol-Myers Squibb April 1999 - March 2002
UPS June 1992 - April 1999
Skills
Business Analysis, WebSphere Application..., Linux, Enterprise Architecture, Java Enterprise Edition, Websphere, SOA, Java, Disaster Recovery, SQL, Shell Scripting, XML, Lotus Notes, DB2, JavaScript, Visio, SDLC, Integration
Education
New Jersey Institute of Technology 1985 — 1989
Electrical Engineering, Computer Systems and Programmed Logic
Wayne Hills High School
Verizon Business 2007 - 2010
ACS, a Xerox Company May 2005 - December 2007
Skills
Tech Support, Customer Support, Applications Support
Education
North Carolina Central University 1990 — 1995
BBA, Finance, General
ACS, a Xerox Company 2010 - Present
Education
Miller-Motte College-Cary 2014 — 2015
Associate's degree, Medical/Clinical Assistant
Art Institute of Phoenix May 2014 - Present
EDMC March 2011 - April 2014
ACS - A Xerox Company June 2010 - March 2011
Skills
Student Financial Aid, Training, Microsoft Office, Customer Service, Public Speaking, Teaching, Microsoft Excel, PowerPoint, Research, Microsoft Word, Leadership, Outlook
Education
Argosy University 2012 — 2014
Business Administration, Marketing
Mesa Community College
Associate of Science (A.S.), Urban Horticulture, Nursury Operations
Xerox May 2012 - Present
ACS, A Xerox Company March 2007 - May 2012
ACS, A Xerox Company April 2000 - May 2007
Skills
Microsoft Excel, Microsoft Word, Microsoft Access, PowerPoint, Account Reconciliation, Business Requirements..., Account Analysis, Business Requirements, Integration, Software Project..., Business Process, Business Analysis, Requirements Analysis, Software Documentation
Education
Mohawk Valley Community College-Utica Branch 1990 — 1993
Associate of Science (A.S.), Accounting