ACS, a Xerox Company
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ACS, a Xerox Company Employees
SAIC January 2014 - Present
SAIC September 2010 - Present
ACS, a Xerox Company October 2008 - October 2010
Spherion May 2008 - October 2008
CenturyTel May 2007 - May 2008
CenturyTel November 2006 - May 2007
Circuit City June 2005 - November 2006
Skills
Cisco Technologies, Network Security, Switches, Network Engineering, Firewalls, Ethernet, Cisco IOS, Data Center, Routing, Routers, CCNA, Troubleshooting, Network Design, VPN, TCP/IP, Security, Network Architecture, LAN-WAN, WAN, Frame Relay, Microsoft Office, Windows 7, IPS, IP, EIGRP, Networking, Cisco Nexus, QoS, Integration, Cisco Routers, CCNP, DHCP, Software Installation, System Deployment, Microsoft Excel, IDS
Education
Louisiana Tech University 2003 — 2007
Bachelor of Science, Electrical Engineering
Yardi January 2014 - Present
GFI Software April 2011 - January 2014
ACS, a Xerox Company September 2007 - May 2011
Skills
Troubleshooting, Active Directory, Technical Support, Windows Server, Servers, Windows, Windows 7, Call Center, Wireless Networking, Microsoft Office, Management, Microsoft Exchange, Software Installation, Databases, Microsoft SQL Server, Customer Service, Call Centers, Linux, Outlook, System Administration, Windows XP, XP, Cloud Computing, Firewalls, DHCP, Network Administration, Help Desk Support, Data Center, SQL, Testing, Quality Assurance, SaaS
Education
ITT Technical Institute-Cary 2010 — 2013
Bachelor Degree, Information Systems Security
Living Arts College 2008 — 2010
Associate Degree, Audio Engineering
Nike, Inc. June 2014 - Present
Atos May 2013 - June 2014
ACS, a Xerox Company January 2011 - May 2013
Network Administrator Major September 2011 - April 2013
Boyd Brothers Transportation October 2006 - November 2010
ComForce Telecom January 2001 - July 2006
Skills
Active Directory, ITIL, Visio, Microsoft SQL Server, SQL, Windows Server, Troubleshooting, Disaster Recovery, Computer Hardware, Network Administration, System Administration, TCP/IP, Oracle, Hardware, IT Operations, Help Desk Support, Windows, Networking, XP, Technical Support, Windows 7, Operating Systems, Microsoft Exchange, Information Technology, Laptops, IT Service Management, Citrix, Mac OS, Casper, Software Documentation, iOS, System Deployment, Software Installation, Network Security, VPN, Windows XP, VMware, DHCP, Printers
Education
Portland Community College 2011 — 2013
Associate of Science (AS), Information Technology
Kaplan University 2009 — 2011
Primerica June 2014 - Present
Ansbacher Law March 2013 - Present
ACS, a Xerox Company December 2007 - April 2011
Agency for Workforce Innovation January 2006 - October 2007
Tallahassee Memorial Hospital August 2005 - January 2006
Florida A&M University Parking Services July 2005 - August 2005
ACS, a Xerox Company September 2001 - March 2005
Skills
Microsoft Excel, PowerPoint, Wordperfect, Microsoft Word, Outlook, 10 Key, Customer Service, lexisnexis, Westlaw, Collections, Data Entry, Multi-line Phone, Legal Documents, Office Administration, Filing, Administrative..., Microsoft Office, Access, Medical Records, Accounts Payable
Education
Keiser College 2004 — 2006
Associate of Arts, Paralegal Studies
MetLife June 2014 - Present
ACS, a Xerox Company October 1998 - June 2014
Extended Benefits (Third Party Administrator) July 1996 - October 1998
Home Life Financial May 1989 - July 1996
Skills
Employee Benefits, Vendor Management, Training, Call Centers, Customer Service, Account Management, Insurance, Health Insurance, Outsourcing, Project Management, Licensed in Life and..., Strong knowledge in..., Customer Satisfaction, Medicare, Medicare Part D, Health Savings Accounts, Client Liaison, Leadership, Management, Superior Client Service, COBRA, Process Improvement, Team Management, Time Management, Medicare Advantage, Cross-functional Team..., Sales, Team Building, Customer Retention, Team Leadership, Program Management, Customer Experience, Project Implementation, Voluntary Employee...
Education
Kutztown University of Pennsylvania
Morris Hills High School
Morris Hills High School
McMaster-Carr January 2012 - February 2015
First Nonprofit Insurance Company February 2010 - November 2011
ACS, a Xerox Company January 2009 - February 2010
RFP Photography, Inc. August 2008 - January 2009
Modine Manufacturing Company May 2008 - August 2008
Skills
Analysis, Strategic Communications, Qualitative Research, Quantitative Analysis, Quantitative Research, Adobe Acrobat, Microsoft Word, Public Speaking, Strategic Thinking, Customer Service, Management, Editing, Microsoft Excel, Leadership, Process Improvement, Strategic Planning, Project Management, Training, Operations Management
Education
Lewis University 2005 — 2009
Bachelor's, Psychology, Social Work
Staples DCS Office April 2014 - Present
Women Reaching Out 2 Women April 2013 - Present
Nationstar Mortgage May 2012 - Present
ACS a Xerox Company December 2011 - May 2012
L&S Associates January 2009 - October 2011
Skills
Mortgage Banking, Microsoft Office, Desktop Publishing, Document Imaging, Electronic Filing, Outlook, Team Building, Customer Service, Social Networking, Time Management, Community Outreach
Education
Lansing Community College 1988 — 2008
N/A, General Studies
Effective Leadership Academy June 2013 - Present
Shaker Heights City School District October 2011 - Present
ACS, a Xerox Company May 2008 - Present
GlaxoSmithKline May 2008 - February 2012
Skills
Training, Microsoft Office, Process Improvement, Leadership, Microsoft Excel, Customer Service, PowerPoint, Team Building, Social Media, Project Management, Marketing, Data Analysis, Event Planning, Research, Public Speaking
Education
Notre Dame College 2012 — 2013
K-3 License
John Carroll University 2003 — 2008
Bachelor, Communication
Southwest Courier June 2015 - Present
Paria LLC September 2014 - Present
Transformation Ln. February 2013 - Present
AllTrade LLC May 2014 - May 2014
The Training Consortium January 2011 - September 2011
Just Like Mama March 2010 - January 2011
Verizon Wireless June 2006 - March 2010
ACS, a Xerox Company May 2005 - June 2006
ClientLogic December 2003 - March 2005
Jiffy Lube March 2002 - December 2003
Education
Southwest Institute of Healing Arts 2013 — 2014
Yoga instructor, 4.0
Southwest Institute of Healing Arts 2012 — 2013
Mind body wellness practitioner, Hypnotherapy/Hypnotherapist, Master Life Coach, Nutrition Consultant, 4.0
South Mountain Community College 2011 — 2012
General Studies, 4.0
100 Management Training
Madison Area Technical College
Madison West High School
Micro Focus November 2012 - Present
ACS, a Xerox Company April 2011 - November 2012
Neways International October 2010 - April 2011
Novell Inc September 2006 - October 2010
Nu Skin Enterprises July 1999 - March 2006
LDS Mission June 1997 - June 1999
Skills
Process Improvement, Business Analysis, Analysis, Project Management, SQL, Requirements Analysis, Information Security, Project Planning, Databases, Windows, Training, System Administration, Identity Management, Management, IT Management
Education
Liberty University 2008 — 2010
M.S. Degree, Master; MSM, Management; Project Management
Utah Valley University 2000 — 2005
B.S. Degree, Multimedia Communications Technology
Teleperformance, USA June 2014 - Present
EMC March 2013 - September 2013
Sundance Institute November 2012 - February 2013
ADP September 2007 - July 2012
Robert Half Technology August 2006 - January 2008
Verizon Wireless April 2004 - August 2006
Communications & Commerce March 2001 - June 2002
ACS, a Xerox Company April 1998 - May 2000
US Microshare, Inc. June 1993 - April 1998
Skills
Network Design, Software Consulting, TCP/IP, VPN, Server Architecture, Troubleshooting, WAN, Desktop Support, VMware, Hardware, DHCP, Virtualization, Servers, System Configuration, FTP, Network Administration, Deployment, System Administration, Technical Leadership, Software Installation, Network Security, XP, Active Directory, Microsoft Technologies, DNS, Windows, Computer Hardware, Windows Server, Technical Training, Systems Management, Databases, Networking, Security, Visio, Access, Technical Support, VMware ESX, Disaster Recovery, Software Documentation, Apache, Information Technology, Windows 7, SharePoint, Microsoft Exchange, Wireless Networking, Cloud Computing, Data Center, Operating Systems, System Deployment, Citrix
Education
University of Utah - David Eccles School of Business 2010 — 2013
Master's Degree, Computer and Information Systems Security/Information Assurance, 3.7
Washington University in St. Louis 1982 — 1984
BS, Electrical Engineering
Kenyon College 1979 — 1983
BA, Mathematics
ACS, a Xerox Company May 2009 - Present
Towers Watson May 2005 - May 2011
Towers Watson November 1999 - May 2005
Skills
Project Management, Requirements Gathering, People Management
Education
Johnson and Wales University 1990 — 1994
Bachelor of Science, Hospitality Sales & Meetings Management
ACS, a Xerox Company Operations ManagerACS, a Xerox CompanyDecember 2011 - Present
Symcor August 2008 - December 2011
SunTrust Bank April 1998 - August 2008
Education
VBA School of Bank Management at UVA 2000 — 2002
None, Banking and Financial Support Services
Liberty University 1987 — 1990
Master of Divinity (M.Div.), Religion/Religious Studies, 2.906
Vanderbilt University 1970 — 1973
Bachelor of Engineering (BE), Civil Engineering, 1.4848 Grade Point Ave on a 0 to 3.0 Scale
434 Marketing October 2011 - Present
ACS, a Xerox Company January 2009 - June 2011
Pitney Bowes Management Services September 2007 - January 2009
Skills
Entrepreneurship, Venture Builds, Leadership, Marketing, Start-ups, Business Process..., Team Leadership, Process Improvement, Management, Team Building, Budgets, Business Development, Strategy, Outsourcing, Operations Management, Program Management, Business Analysis, Software Development, Account Management, CRM, Change Management, Six Sigma, IT Operations, Call Center, Call Centers, Venture Capital, SaaS
Education
Liberty University 2003 — 2007
B.S., Finance
Xerox October 2012 - Present
ACS, A Xerox Company May 2009 - September 2012
Affliated Computer Services June 2005 - April 2009
Spherion Corporation June 2000 - May 2005
USAF June 1983 - April 2000
Blue Bell Creameries August 1988 - May 1997
Skills
Team Leadership, Call Center, Coaching, Program Management, Contract Negotiation, Outsourcing, Process Improvement, Leadership, Disaster Recovery, Call Centers, Team Building, Microsoft Office, Business Process..., Account Management, Operations Management, BPO, Vendor Management, Project Management, Leadership Development, Sales, Customer Satisfaction, Customer Experience, Strategic Planning, Performance Management, Human Resources, Workforce Management, Employee Relations, Six Sigma, Organizational..., P&L Management, Cross-functional Team..., Software Documentation, Business Development, Management, Recruiting, Budgets, CRM, Grants, Executive Management, Business Analysis, Customer Service, Training, Change Management, Forecasting, Service Delivery, Team Management, Analysis, ITIL v3 Foundations..., Strategy
Education
Lamar University 1981 — 1988
BBA, Business Management
Gilead Sciences December 2013 - Present
Xerox February 2013 - December 2013
ACS, a Xerox Company June 2008 - June 2013
Affiliated Computer Services May 2005 - June 2008
Menlo College August 2003 - May 2005
S.E.R.V Menlo College March 2003 - May 2005
Skills
Financial Reporting, Financial Modeling, Forecasting, Analysis, Strategy, Access, Business Strategy, Business Development, Program Management, Analytics, Leadership, Finance, Management, Business Process, Competitive Analysis
Education
Notre Dame de Namur University 2006 — 2008
M.B.A., Finance
Menlo College 2001 — 2005
B.S, International Business
Quadriplegics United Against Dependency April 2009 - Present
Hanna Andersson 2006 - 2009
ACS, a Xerox Company 2003 - 2006
Stream Global Services 1999 - 2003
Skills
Vendor Relations, Customer Service, Coaching, Team Building, Microsoft Office, Customer Retention, Curriculum Design, Financial Accounting, CRM software, Operations Management, Market Research, Operations Research, Operational Planning, Mac OS X, Non-executive Director, Business Analysis, Business Strategy, International Business, Small Business, Spanish, Non-profit..., Non-profit Development, Non-profit..., Union Environment, Corporate Communications, Corporate Social..., Corporate Branding, Corporate Events, Organizational..., Organizational..., Organizational Learning, Direct Marketing, Social Media Marketing, Product Marketing, Email Marketing, Business Process, Social Psychology, Medical Social Work, HUD, Affordable Housing, Fair Housing, Housing Policy, CRM, Fundraising, Nonprofits, Union, Process Improvement, OS X, Leadership, Performance Management
Education
Marylhurst University 2003 — 2005
MBA, Organizational Leadership
Centene Corporation May 2014 - Present
Centene Corporation October 2013 - May 2014
ACS, a Xerox Company April 2011 - November 2013
Laconia Athletics and Swim Club September 2008 - August 2013
NH Healthy Kids Corp. May 2008 - April 2011
Skills
Customer Service, Data Entry, Microsoft Word, Coaching, Microsoft Office, Microsoft Excel, Management, Team Building, PowerPoint, Leadership, Hospitals, Training, Outlook, Healthcare
Education
Keene State College 2004 — 2008
Bachelor of Science, Health Promotion & Fitness
Apollo Education Group April 2015 - Present
United Blood Services November 2013 - June 2015
Apollo Education Group February 2011 - November 2013
ACS - A Xerox Company November 2007 - January 2011
Transamerica Financial Solutions 2005 - 2007
Skills
Testing, Quality Assurance, Agile Methodologies, Software Quality..., Test Planning, Quality Center, Requirements Analysis, Test Automation, Waterfall, SQL, Business Analysis, Databases, Manual Testing, Integration, Visio, SharePoint, Analysis, HP Quality Center, Access, LoadRunner, Test Automation..., UFT, QTP, VBScript, Java, C#, Selenium WebDriver, Microsoft Excel, Performance Testing, C, HP QTP
Education
Kansas State University 2008 — 2009
B.S., Technology Management
Kansas State University 2002 — 2005
B.S., Social Science w/ Minor in Business
Kansas State University 2000 — 2002
A.S., Construction Engineering Technology
ACS - A Xerox Company August 2010 - Present
LexTown Publications June 2009 - Present
BJS Enterprises, LLC November 2004 - Present
Resource Accounting October 2006 - February 2009
Mecklenburg County Democratic Party Headquarters June 2008 - November 2008
OBAMA for President NC Change Campaign January 2008 - November 2008
STATELINE Chrysler Jeep Dodge June 2007 - October 2007
St. Michael Motor Express December 2004 - January 2006
Education
Kentucky State University 1976 — 1979
Pegasus TransTech February 2012 - Present
ACS, a Xerox Company August 2009 - February 2012
Road Bear RV Rentals & Sales May 2009 - August 2009
Wal-Mart November 2008 - May 2009
Vodafone April 2007 - October 2008
Vodafone July 2005 - September 2006
Vodafone April 2003 - July 2005
Skills
Six Sigma Green Belt..., People management, Management, Change Management, Business Process..., Project Management, Six Sigma, Process Improvement, Telecommunications, Training, Budgets, Coaching, Enterprise Software, CRM, Account Management
Education
Universiteit Maastricht 1995 — 2004
Law (Master's Degree), Dutch Law, Comparative Dutch/US Law
Bernardinuscollege 1989 — 1995
ACS, a Xerox Company October 1998 - March 2014
Equipoise Child Care Resources August 1996 - September 1998
Skills
Marketing Communications, Event Planning, PowerPoint, Time Management, Microsoft Office, Outlook, Account Management, Customer Service, Microsoft Word, Access, Team Building, Retail, Project Management, Sales Management, Management, Newsletters, Microsoft Excel, Sales
Education
Long Beach City College
Business Administration and Management, General
Sto - Rox
Maximus Federal May 2013 - Present
4GEE Consulting LLC October 2012 - April 2013
Zenith American November 2011 - January 2013
ACS, a Xerox Company July 2010 - October 2011
ACS, a Xerox Company September 2005 - August 2010
Waste Management, Inc. 2000 - 2004
Answerthink Consulting 1999 - 2004
Ernst & Young 1997 - 1999
Lucent Technologies 1997 - 1998
AT&T 1989 - 1996
Skills
SDLC, Process Improvement, Program Management, Vendor Management, Integration, Business Analysis, Business Process..., Business Intelligence, Software Project..., Requirements Analysis, Change Management, ITIL, Data Center, Project Management, Data Warehousing
Education
Lock Haven University of Pennsylvania 1982 — 1986
B.S Computer Science
Pragmatics, Inc. June 2015 - Present
Pragmatics, Inc. May 2014 - Present
Pragmatics, Inc. October 2011 - May 2014
Pragmatics, Inc. September 2010 - October 2011
ACS, a Xerox Company January 2008 - March 2010
Idea Integration 2006 - 2008
Nortel Government Solutions 2003 - 2006
Conquest Systems, Inc. October 2000 - October 2003
Skills
Program Recovery, CMMI, Earned Value Management, SDLC, Proposal Writing, Risk Management, Business Development, Information Technology, Consulting, Software Development, Federal Government, Business Process Design, Budgets, Call Center, Program Management, RFP, Business Process..., Agile Methodologies, Customer Satisfaction, Leadership Development, Government Proposals, Strategic Planning, Business Transformation, Training, Governance, Call Centers, Security, DoD, Leadership, Government, Process Improvement, Government Contracting, Information Assurance, Requirements Analysis, Integration, CRM, PMO, Project Management, Business Process, Management, Analysis, Team Leadership, Quality Assurance, Requirements Gathering, Business Process..., Testing, IT Strategy, Project Portfolio..., Enterprise Architecture, Vendor Management
Education
MIT Sloan School of Management 2013 — 2013
Managing Technical Professionals and Organizations
The George Washington University
MA
Ramapo College
BA
Gagliano Consulting, LLC August 2011 - Present
HDR September 2005 - August 2011
Lockheed Martin Information Technology August 2002 - August 2005
ACS, a Xerox Company August 2000 - August 2002
Selective Software Plus, Inc. 1999 - 2000
Skills
System Design, Software Development, Web Development, Systems Analysis, Relational Databases, .NET, ASP.NET AJAX, Microsoft SQL Server, T-SQL, Oracle PL/SQL..., PL/SQL, Geospatial Data, ArcGIS Engine, Geodatabase, GIS, ArcSDE, Enterprise GIS, VB.NET, C#, Visual Studio, Google Earth, Google API, Google Maps, KML, XML, Spatial Databases, Programming, HTML, JavaScript, VBScript, Geospatial Intelligence, Geographic Information..., ASP, Database Design, Visual Basic
Education
Louisiana State University and Agricultural and Mechanical College 1993 — 1999
Bachelor of Science (BS), Management Information Systems, General
Brother Martin High School 1989 — 1993
High School
Coca-Cola North America May 2011 - Present
TAJ Technologies/Medtronic March 2010 - February 2011
TEK Systems/FedEx September 2008 - July 2009
ACS, a Xerox Company September 2007 - September 2008
BellSouth/AT&T June 2004 - August 2007
AT&T December 2000 - June 2004
Skills
Access, Laptops, MS Project, SAP, Lotus Notes, Outlook, Office 2010, Java, PeopleSoft, Internet Explorer, HP Openview, Monitors, Live Meeting, PowerPoint, Terminal Services, TFS, Bomgar, Network Cards, Active Directory, Computer Hardware, Disaster Recovery, Project Management, Process Improvement, Network Administration, Software Documentation, Operating Systems, Servers, Microsoft Project, Technical Support, Microsoft Office, Leadership, Cross-functional Team..., Management, Networking, Business Analysis
Education
University of Phoenix 2004 — 2007
Bachelor of Science, Information Technology
Louisiana State University 1997 — 1999
Computer Science
St. Augustine High School 1994 — 1997
The University of Texas at Arlington May 2015 - Present
University of North Carolina at Chapel Hill January 2014 - May 2015
University of North Carolina at Chapel Hill August 2012 - February 2014
U.S. Department of Justice May 2013 - July 2013
University of North Carolina at Chapel Hill August 2012 - May 2013
Supreme Court of North Carolina May 2012 - August 2012
Kaplan Test Prep and Admissions August 2009 - July 2012
Kaplan Test Prep and Admissions May 2010 - November 2010
ACS, a Xerox Company August 2009 - May 2010
Alltel June 2005 - July 2009
Skills
Research, Public Speaking, Customer Service, Microsoft Office, Teaching, Editing, Higher Education, Legal Writing, Nonprofits, Community Outreach, Volunteer Management, Fundraising, Creative Writing, Library Science, Leadership, Curriculum Design, Training, Legal Research, Event Planning, Policy Analysis, Public Policy, Westlaw, Lexis, Cataloging, Blogging, Program Development, Staff Development
Education
UNC Chapel Hill 2012 — 2015
Masters of Science of Library Science, Library Science
UNC School of Law 2011 — 2015
Juris Doctor, Law
Kansas State University 2003 — 2009
Bachelor of Arts, English
Manhattan High School, Manhattan, KS
Conversion Interactive Agency February 2015 - Present
Xerox Company March 1999 - Present
ACS, a Xerox Company March 1999 - 2011
TripPak SERVICES March 1999 - 2011
Skills
Key Performance..., Digital Media, Operations Management, Document Management, Selling Skills, Transportation, Account Management, Team Building, New Business Development, Strategic Planning, Leadership, Budgets, Marketing, Mobile Devices, Logistics, Advertising, Sales Management, Sales Process, Contract Negotiation, Change Management, Sales, Customer Service, Selling, Direct Sales, Marketing Strategy, Business Development, Negotiation, B2B, Process Improvement, Salesforce.com, Recruiting, Coaching, Lead Generation, Inventory Management, Training, Customer Satisfaction, Pricing, Project Management, Business Strategy, Team Leadership, Management
Education
Macomb Community College 1982 — 1987
Lockheed Martin September 2013 - Present
ACS, a Xerox Company May 2005 - August 2013
American Software September 1991 - May 2005
Docucorp International October 1996 - August 1997
Allied Signal Aerospace, Garrett Engine Division May 1989 - September 1991
Information Systems Consultants September 1983 - May 1989
Blue Cross Blue Shield of Arizona July 1978 - September 1983
US Navy January 1973 - June 1976
Skills
Requirements Analysis, Software Project..., Oracle, PMP, Visio, Management, Program Management, SDLC, Microsoft Office, Project Management, Visual Basic, Vendor Management
Education
Kennesaw State University 1996 — 2002
IT Professional Continuing Education
Phoenix College 1979 — 1987
Computer Science
Rockland College 1976 — 1978
Technical, Computer Science
ACS, a Xerox Company July 2008 - Present
ACS, a Xerox Company July 2008 - Present
Education
Keller Graduate School of Management of DeVry University 2011 — 2013
MBA, Public Administration
Booster Enterprises June 2014 - Present
Booster Enterprises June 2013 - Present
Booster Enterprises January 2013 - May 2013
Booster Enterprises July 2011 - May 2012
Group Excellence March 2011 - August 2011
ACS, a Xerox Company September 2010 - January 2011
Carville Job Corps Center January 2010 - January 2011
New Investors Real Estate January 2010 - September 2010
Healing Place Church August 2008 - October 2009
Skills
Servant Leadership, Team Leadership, Leadership Development, Learning, Event Planning, Event Management, Problem Solving, Conflict Resolution, Budgeting, Microsoft Office 2007, Interpersonal, Writing, Community Outreach, Coaching, Public Speaking, Teaching, Education, Editing, Classroom Instruction, Instructing, Organizing, Management, Nonprofits, Customer Service, Resume Writing, Program Development, Research, Team Building, Process Scheduler, Training, Microsoft Excel, Project Planning, Recruitment Training, Fundraising, Classroom, Budgets, Tutoring, Leadership, Volunteer Management, Time Management, Microsoft Office
Education
Logos Christian College and Graduate Schools 2008 — 2010
Masters, Applied Theology
Healing Place School of Ministry 2008 — 2009
Internship, Ministry, Office and Adminstration
New Orleans Baptist Theological Seminary 2006 — 2008
Masters, Divinity
Louisiana State University 2002 — 2006
B.S., Psychology, Sociology
FL Agency for Health Care Administration April 2013 - Present
Florida Department of Children and Families April 2012 - April 2013
ACS, a Xerox Company August 2011 - March 2012
ACS, a Xerox Company August 2010 - July 2011
ACS, a Xerox Company March 2006 - August 2010
ACS, a Xerox Company February 2004 - September 2006
ACS, a Xerox Company January 2003 - January 2004
ACS, a Xerox Company March 2001 - January 2003
InTuition Solutions, Inc November 1998 - March 2001
Electronic Data Systems (EDS) November 1984 - November 1998
Skills
Resource Management, Customer Satisfaction, Full SDLC, Project Management, Medicaid, Executive Management, IT Solutions, IT Operations, Account Management, Business Operations, Program Management, Healthcare, Management, Leadership, PMP, Analysis, SDLC, Business Analysis, Business Development, Training, Software Documentation, Strategy, CRM, Process Improvement, Business Process..., Business Process, PMO, IT Strategy, Outsourcing, IT Management, Integration, Software Project..., Project Portfolio..., Change Management, Vendor Management, Budgets, Cross-functional Team..., Consulting, Business Intelligence, Enterprise Architecture, Service Delivery, Requirements Gathering, Requirements Analysis, Governance, Information Technology, IT Outsourcing, MS Project, Enterprise Software
Education
Liberty University 2009 — 2011
MBA, Business Administration
University of Maryland College Park 1980 — 1983
B.S., Computer Science
Wipro Technologies March 2011 - Present
ACS, a Xerox Company March 2009 - February 2011
Ernst & Young January 2008 - February 2009
Cyber Crime Police Department, CID January 2005 - March 2008
Skills
Computer Forensics, Vulnerability Assessment, CEH, Information Security, Security, Information Security..., Cybercrime, ITIL, Forensic Analysis, SIEM, Risk Assessment, Firewalls
Education
Utkal University 2001 — 2005
B.E., Information Technology, OEC
Kendriya Vidyalaya 1988 — 2001
12th, Science
Computer Hacking Forensic Investigator
Online Certification, Cyber Crime Investigation
CGI September 2011 - Present
ACS, a Xerox Company September 2010 - September 2011
IBM Global Services April 2004 - November 2010
State Compensation Insurance Fund March 2003 - April 2004
IBM Global Services December 2000 - March 2003
Skills
Performance Testing, System Testing, Quality Center, QTP, Rational Performance..., Rational Functional..., Test Automation, Test Automation..., Test Management, Regression Testing, WinRunner 7.0, Software Quality..., Agile Methodologies, Waterfall, Brainbench..., SOA, Datastage, IBM InfoSphere, Healthcare, Child Welfare, Team Leadership, Lead A Team, Leading Diverse Teams, Requirements Analysis, SDLC, Enterprise Architecture, Visio, Test Planning, User Acceptance Testing, Software Project..., CMMI, Business Analysis, Integration, Testing, IT Strategy, SQL
Education
Kakatiya University
Bachelor of Science, Maths, Physics and Chemistry
Kakatiya University
Bachelor of Education, Maths and Science
Osmania University
Masters in Computers, Computers
South Central University of Transportation.
PGDRTM, Rail Transport Management
ACS Healthcare Provider Solutions April 2011 - April 2013
ACS, a Xerox Company January 2009 - April 2011
Anthem December 2009 - June 2010
Anthem Health Care January 2009 - November 2009
United Healthcare October 2007 - August 2008
Wachovia Securities Financial Network June 2007 - October 2007
Genworth Financial May 2006 - August 2007
Bankers Life and Casualty October 2005 - May 2006
Capital One February 2003 - August 2005
Capital One June 2000 - February 2003
Skills
Business Analysis, Research Project..., Change Management, Software Documentation, Financial Services, Process Improvement, SDLC, Vendor Management, Risk Management, Visio, Insurance, Analysis, Program Management, Data Analysis, SharePoint, Project Management, Requirements Analysis, Strategy, Training, Management
Education
Longwood Universtiy 1992 — 1996
Bachlor of Science
Radford University 1987 — 1991
Bachelor of Science
Energy Transfer May 2015 - Present
Santander Consumer USA Inc. December 2013 - May 2015
Essilor of America 2006 - October 2013
Concentra 2004 - 2006
ACS, a Xerox Company 1999 - 2004
Skills
Fixed Assets, Account Reconciliation, Forecasting, Pivot Tables, Accounting, Oracle E-Business Suite, Accounts Payable, Oracle Applications, Cross-functional Team..., Leadership, Process Improvement, Financial Analysis, Analysis, Journal Entries, Business Process, Sarbanes-Oxley Act, Financial Reporting, General Ledger, Variance Analysis, Accruals, ERP, Internal Controls, Business Process..., Essbase
Education
The University of Texas at Arlington 1976 — 1978
Bachelor of Business Administration (BBA), Business Administration and Management, General
Kilgore College 1974 — 1976
Associate of Science (AS), Business Administration and Management, General
Ore City High School 1970 — 1974
Diploma, General Studies
PwC June 2013 - Present
Salesforce.com November 2011 - June 2013
ACS, a Xerox Company January 2010 - November 2011
Sterling Commerce January 2007 - January 2010
JP Morgan Chase August 2006 - December 2006
IBM 1998 - 2006
YASH Technologies 1997 - 1998
Skills
Salesforce.com Certified, Enterprise Architecture, Integration Architecture, IT Management, Network Infrastructure..., Enterprise Software, High Availability, IT Service Management, IT Strategy, Information Technology, Infrastructure, Integration, Java Enterprise Edition, Leadership, Management
Education
University of Alabama in Huntsville 1995 — 1997
MS, Computer Science
Madurai Kamaraj University 1991 — 1995
BE, Electrical and Electronics
Madras Christian College School 1989 — 1991
High School
Embassy of India School 1983 — 1989
X Class
Jive Software September 2013 - Present
ACS, A Xerox Company November 2007 - September 2013
ACS August 2006 - November 2007
Skills
SDLC, Java Enterprise Edition, Software Development, Java, Agile Methodologies, Spring, Struts, Web Services, Profiling Tools, Test Driven Development, SQL, JSP, Hibernate, Design Patterns, Object Oriented Design
Education
Jawaharlal Nehru Technological University
Bachelor Of Technology, Computer Science & Information Technology
The University of Memphis
Masters, Computer Science
hCentive Technology March 2012 - Present
UnitedHealth Group July 2011 - March 2012
ACS a Xerox Company July 2010 - July 2011
Aon Hewitt July 2007 - July 2010
HCL Infosystems Ltd 2006 - 2007
Skills
Product Management, Agile Methodologies, Requirements Analysis, SDLC, Requirements Gathering, Software Project..., UML, Integration, Test Planning, User Acceptance Testing, System Testing, Healthcare Exchanges..., Visio, Gap Analysis, Software Documentation, Use Case Analysis, Business Requirements, US Healthcare, Systems Analysis, Wireframing using..., Regression Testing, HP Quality Center, Creating Use Cases, Functional Design, Quality Center, Software Quality..., Designing Flows using...
Education
Punjab Technical University 2002 — 2006
Bachelor of Technology (BTech), Computer Science, A
Kendriya Vidyalaya
Excelis Inc December 2012 - March 2013
ACS, a Xerox Company 2007 - 2010
Comtech Mobile Datacom August 2005 - September 2007
Final Analysis Communication Services April 2002 - August 2005
Telkonet October 2000 - April 2002
Project Management Enterprises Inc. January 1997 - June 1997
ARINC September 1991 - December 1996
Skills
Wireless, Integration, Systems Engineering, Testing, Satellite, Satellite Communications, Embedded Systems, Telecommunications, Wireless Networking, Mobile Devices, Satellite Systems, System Design, WiFi, TCP/IP, Modems, MSS, Digital Signal..., Land Mobile Radio, C, Firmware, Cellular Communications, Troubleshooting, Software Defined Radio, Engineering, Security, Network Design, RF, System Architecture, Management, Engineering Management
Education
Johns Hopkins Engineering for Professionals 2012 — 2017
Master's Degree, Electrical, Electronics and Communications Engineering, 3.5
University of Louisiana at Lafayette 1975 — 1979
BSEE, Electrical Engineering
Cenpatico July 2014 - Present
Cenpatico June 2013 - July 2014
ACS Healthcare Solutions (TMHP) April 2012 - June 2013
ACS, a Xerox Company June 2011 - July 2012
Texas Health and Human Services Commission October 2009 - June 2011
ACS Healthcare Solutions September 2007 - September 2009
Skills
Visio, HIPAA, Access, SharePoint, Business Analysis, Requirements Analysis, SDLC, Requirements Gathering, Quality Assurance, Medicaid, Analysis, Business Process, Management, Process Improvement, Program Management, Project Management, Training
Education
The University of Texas at San Antonio 2002 — 2007
Bachelors of Business Administration, General Business
Keller Graduate School of Management of DeVry University
Masters of Business Administration, Management
Teleperformance, USA March 2015 - Present
Teleperformance February 2014 - March 2015
Xerox June 2011 - February 2014
ACS - A XEROX Company March 2008 - September 2010
Fidelity Investments August 2007 - March 2008
ASUU PRESENTER'S OFFICE April 2005 - May 2007
Skills
Budgeting, Customer Relations, Financial Modeling, Financial Analysis, Securities, Investments, Equities, Forecasting, Valuation, Pricing, Accounting, Excel, Statistics, Business Planning, Strategic Planning, Start-ups, Word, Business Strategy, Strategy Development, Microsoft Office, Corporate Finance, Analysis, Data Analysis, Economics, Financial Reporting, Business Analysis, Public Speaking, Budgets, Sales, Process Improvement, Business Process..., Finance, New Business Development, Operations Management, Risk Management, Time Management, CRM, Management, Business Development
Education
King's College London, U. of London 2010 — 2011
Master of Science (M.Sc.), International Management
University of Utah 2004 — 2007
Bachelor of Science (B.S.), Economics and Political Science
William Penn University 2003 — 2004
ACS, a Xerox Company January 1995 - November 2010
ACS, a Xerox Company January 1995 - November 2010
Strategic Business Unit January 1995 - November 2010
Blue Cross and Blue Shield of Florida January 1995 - November 2010
ACS 1995 - 2010
ACS, a Xerox Company January 2001 - January 2006
UPS, Pepsi, Bank One January 1997 - January 2001
UPS January 1995 - January 1997
SWISSAIR / DELTA AIRLINES January 1987 - January 1995
Skills
BPO, Six Sigma, Workforce Management, Outsourcing, Call Center, Service Delivery, Process Improvement, IT Management, Management, Call Centers, Business Analysis, Project Management, Program Management, Leadership
Education
Loyola University New Orleans 1984 — 1987
BA, Economics
LOYOLA UNIVERSITY
B.A, BUSINESS ADMINISTRATION & ECONOMICS
Atos February 2007 - Present
T-Systems 2008 - 2008
ACS 1997 - 2006
Affiliated Computer Services 1997 - 2006
ACS, a Xerox Company 1997 - 2006
EDS 1989 - 1996
Placid Oil 1984 - 1989
Skills
IT Outsourcing, Outsourcing, Solution Selling, ITIL, Pre-sales, Data Center, Managed Services, Solution Architecture, Account Management, IT Service Management, IT Strategy, Vendor Management, Global Delivery, Leadership, Team Leadership, Youth Leadership, Christian Ministry, Voice Over, Praise & Worship, Christian Leadership, Team Management, Executive Management, Closing Deals, Deal Execution, Contract Negotiation, People Skills, Mainframe, Passion for Helping..., Passionate about work, Cloud Computing, Service Delivery, Offshoring, Business Continuity, Professional Services, Program Management, Disaster Recovery, ERP, Consulting, Business Intelligence, Outsourcing Management, Sales, Sla, IT Management, Service Management, Business Analysis
Education
Liberty University
University of North Texas
Entreprenuer July 2015 - Present
ECPI University September 2014 - Present
Kaprings June 2011 - Present
Adecco Staffing, USA April 2014 - August 2014
Adecco Staffing, USA June 2013 - April 2014
Headway Workforce Solutions January 2013 - June 2013
Headway Workforce Solutions September 2011 - June 2013
ACS, a Xerox Company December 2009 - February 2011
Louisburg College August 2009 - December 2009
Mansfield University of Pennsylvania 2007 - 2008
Skills
Onboarding, Applicant Tracking..., Talent Acquisition, Recruiting, Sourcing, Resume Writing, Cold Calling, Interviews, Screening Resumes, Training, Performance Management, Career Counseling, Coaching, Conflict Resolution, Customer Service, Succession Planning, Employee Training, Leadership Development, Public Speaking, Social Networking, Telephone Skills, Telephone Interviewing, Call Center, Job Coaching, Contract Recruitment, Internet Recruiting, Human Resources, Management, Time Management, Temporary Placement, Hiring, Career Development, Recruitment Advertising, Staff Development, Employer Branding, Permanent Placement, Team Building, Building Relationships, Vendor Management, Background Checks, Staffing Services, College Recruiting, Leadership, CRM
Education
Mansfield University of Pennsylvania 2002 — 2008
Masters, Education
Mansfield University of Pennsylvania 2002 — 2006
Bachelor of Arts, Spanish
Future State Inc. July 2015 - Present
Kivala-HR March 2012 - July 2015
Deloitte January 2011 - March 2012
ACS, a Xerox Company August 2006 - January 2011
Employers Resource Council (ERC) January 2005 - March 2006
Kent State University January 2003 - October 2004
Skills
SAP HR, SAP, Business Analysis, Outsourcing, HR Transformation, HRIS, Shared Services, Process Improvement, Service Delivery, ERP, Business Process, Human Resources, Electronic Filing, Paperless, Workflow Management, Transition Management, Cross-functional Team..., Project Management, Service Level Management, Benefits Administration, Change Management, Manager Self-Service, Stabilization, Critical Care, Problem Solving, Analysis, Communication, Stakeholder Management, Standardization, Organizational Design, IT Strategy, Business Transformation, IT Outsourcing, Vendor Management, SAP R/3, Management Consulting, BPO, SAP Implementation, Business Process Design, SAP Netweaver, Training, SAP Portal, Integration, Business Process..., SAP ERP, Requirements Analysis, Payroll, Business Process..., PeopleSoft, Management
Education
Kent State University 2007 — 2010
Master of Business Administration (M.B.A.), International Business
Kent State University 1999 — 2003
Bachelor of Business Administration (B.B.A.), Business Management & Human Resouce Management
Ernst & Young U.S. LLP August 2012 - Present
Ernst & Young AB April 2010 - September 2012
Deloitte AB 2006 - 2010
ACS, a Xerox Company July 2004 - August 2006
Skills
Business Strategy, Performance Improvement, Finance Transformation, International Project..., Entertainment Industry, Digital Media, Spanish, Business Process..., Management Consulting, Change Management, Management, Business Transformation, Strategy, Business Analysis
Education
Université libre de Bruxelles 2001 — 2002
Master, European Affairs
Lund University 1997 — 2001
Bachelor, Economics and politics
Barrington 220 School District May 2015 - Present
Barrington School District 220 2011 - May 2015
Schaumburg School District 54 August 2009 - 2013
ACS, a Xerox Company January 2002 - August 2004
Motorola Solutions May 1997 - January 2002
Skills
Microsoft Office, HRIS, Public Speaking, PowerPoint, Staff Development, Social Media, Microsoft Excel, Microsoft Word, Leadership, Project Management, Public Relations, Strategic Planning, Marketing, Time Management, Training
Education
Loyola University of Chicago 1991 — 1995
Bachelor, Science
University of Washington June 2015 - Present
SER-UW Native Plant Nursery 2014 - 2015
Trader Joe's May 2012 - September 2013
ACS, a Xerox Company December 2011 - May 2012
Donor Services Group January 2007 - August 2011
Bel Air Bay Club January 2003 - April 2005
Sawyer Creative October 1999 - April 2000
Hometown Entertainment, Triad Theatre August 1999 - October 1999
The Zeigler Management Company August 1997 - January 1998
Skills
Ecological Restoration, Plant Propagation, Research, Laboratory, DNA Extraction, DNA electrophoresis, DNA Sequencing, Management, Inspiration, Customer Service, Fundraising, Event Management, Event Planning, Entertainment, Office Management, Microsoft Office, Social Networking, Administration, Social Media Marketing, Social Media, Illustration, GIS, Statistical Data...
Education
University of Washington 2013 — 2015
Bachelor’s Degree, Environmental Science and Resource Management, Cum Laude
Los Angeles Valley College 2006 — 2008
AA, Economics, Magna Cum Laude
High School Graduate. Crescenta Valley High School
Pasadena City College
Music
Cox Communications June 2014 - Present
Cox Communications April 2013 - Present
Centene Corporation April 2012 - April 2013
ACS, a Xerox Company December 2010 - January 2012
DMB August 2009 - December 2010
ICF International November 2007 - May 2009
Stellar Enterprise September 2005 - May 2009
Skills
Administration, Office Management, Excel, Analysis, Microsoft Office, Spreadsheets, Database Administration, Data Analysis, Process Improvement, Policy Analysis, Accounts Payable, System Administration, Accounting, Microsoft Excel, Management, Visio, Leadership, Strategic Planning
Education
Louisiana State University 2000 — 2007
Bachelors, Agri-Business Management, Administration, Economics
LifeLock 2011 - 2014
ACS, a Xerox Company 2005 - 2010
Standard Register 1999 - 2005
Skills
Six Sigma, Process Improvement, Cross-functional Team..., Business Analysis, Project Management, Change Management, Business Process, SharePoint, ITIL, Quality Assurance, Six Sigma Black Belt, Risk Management, Continuous Improvement, Program Management, Training, Customer Centric..., Lean Transformation, Performance Improvement, Organizational..., Voice of the Customer..., Process Efficiency, Cost Reduction..., Lean Operations, Lean Thinking, Quality Improvement, Performance Analysis, Management, Leadership, Business Process..., Strategy, Analysis, Team Building, Human Resources
Education
Keller Graduate School of Management of DeVry University 2010 — 2012
MBA
Northwestern University - The Feinberg School of Medicine
Certification
University of Illinois at Chicago
Master of Science
Valparaiso University
Bachelor Science & Bachelor Arts
Microsoft July 2014 - Present
Microsoft January 2012 - June 2014
ACS, A Xerox Company July 2006 - January 2012
Intellinex March 2004 - June 2006
Intellinex October 2000 - February 2004
Ernst & Young April 1998 - September 2000
Tata Consultancy Services August 1996 - March 1998
Skills
SDLC, Vendor Management, SaaS, IT Strategy, Outsourcing, CRM, Software Project..., Program Management, Cloud Computing, Pre-sales, Product Management, SharePoint, Professional Services, Change Management, Enterprise Software, PMP, IT Service Management, Business Intelligence, Enterprise Architecture, Management, Management Consulting, Data Center, ITIL, Project Portfolio..., Solution Architecture
Education
University of Dallas 2004 — 2009
Master of Business Administration, Project Management
Manipal Institute of Technology 1992 — 1996
Bachelor of Engineering, Electronics & Communication
Great Expectations Christian Learning Institute February 2012 - May 2014
ACS-A Xerox Company June 2011 - February 2012
Skills
Microsoft Office, Public Speaking, Customer Service, Microsoft Excel, Management, PowerPoint, Social Media, Event Planning, Research, Call Centers, Community Outreach, Fundraising, Time Management, Curriculum Development, Social Networking
Education
Marian University 2014 — 2016
Masters of Art in Teaching
Tennessee State University 2007 — 2013
Bachelor's Degree
Northern Technologies International Corporation ("NTIC") May 2015 - Present
VIPerks October 2014 - March 2015
COSE June 2014 - December 2014
OneCommunity April 2011 - December 2013
Indulgence September 2006 - May 2011
Todd Lipps Mortgage Banker January 2005 - May 2011
GCA Services Group March 2011 - April 2011
ACS, a Xerox Company September 2010 - February 2011
Lilia Lipps, Inc. April 1977 - February 2011
Avtron Manufacturing April 2009 - August 2010
Skills
Social Media Marketing, Marketing Communications, Email Marketing, Press Releases, Social Media, Public Relations, Social Networking, Blogging, Newsletters, Strategic Planning, Market Research, Event Planning, Editing, Strategy, Event Management, Copywriting, Trade Shows, Writing, Marketing Strategy, Microsoft Office, Facebook, Photoshop, Online Marketing, Budgets, Management, Lean Manufacturing, Value Stream Mapping, Spreadsheets, Budgeting, Word, Excel, PowerPoint, Brand Development, Adobe Creative Suite, Innovation, Media Relations, Community Management, Content Migration, Drupal
Education
Xavier University 1995 — 2000
BS, Public Relations
Mayfield High School 1991 — 1995
Kent State University
Sarasota County Parks and Recreation - Ad-Vance Talent April 2015 - Present
Harris Beverages January 2013 - February 2015
ACS, a Xerox Company December 2011 - January 2013
Werner Enterprises - Dollar General June 2011 - March 2012
Theater Xperts February 2011 - April 2011
T-Mobile USA March 2010 - July 2010
Kelly Services at Ceridian Benefit Services March 2009 - February 2010
Superior Building Supplies May 2006 - December 2008
Stream Incorporated September 2005 - November 2005
Kellogg, Brown and Root/Service Employees International April 2004 - August 2005
Skills
Customer Service, Microsoft Office, Microsoft Excel, Outlook, Microsoft Word, Leadership, Payroll, Customer Satisfaction, Human Resources, Troubleshooting, Accounts Payable, Accounts Receivable, QuickBooks, Call Centers, Program Management, Account Management, Budgets, Employee Relations, Government, Inventory Management, Invoicing, Logistics, Management, Operations Management, PowerPoint, Pricing, Process Scheduler, Project Planning, Purchasing, Recruiting, Retail, Sales, Strategic Planning, Supervisory Skills, Team Building, Team Leadership, Team Management, Teamwork, Training, Social Media
Education
America's Driving Force 2011 — 2011
Southeastern Academy School of Travel and Tourism 1988 — 1989
Certificate, Tourism and Travel Services Management
Gainesville High School 1985 — 1988
Diploma
Lipscomb University
Marion High School August 2015 - Present
CE2 Studios (Original Company Name: Creative Endeavors) November 2003 - Present
La Vega High School August 2014 - July 2015
ACS, a Xerox Company February 2011 - June 2012
McKinney Properties June 2007 - June 2009
Keller Williams Town and Country, Tallahassee, Florida May 2006 - May 2007
Moore Consulting Group May 2002 - October 2003
Kidd Group August 1997 - April 2002
Figg Engineering Group January 1997 - July 1997
tvsdesign February 1990 - December 1996
Skills
Web Design, Art Direction, Graphic Design, Advertising, Print, Mac, Logo Design, Proposal Generation, Brochures, Creative Direction, InDesign, Photoshop, Direct Mail, Newsletters, Typography, QuarkXPress, Business Cards, Dreamweaver, Graphics, Layout, Corporate Identity, Adobe Creative Suite, Illustrator, Corporate Branding, Packaging, Concept Development, Pre-press, Creative Strategy, Posters, Image Manipulation, Digital Printing, Flyers, Banners, Marketing, Brand Development, Catalogs, Branding, Adobe Acrobat, Vector Illustration, Visual Communication, Collateral, Concept Design, Digital Photography, Flash, Multimedia, Photography, Print Management, User Experience, User Interface Design, WordPress
Education
Lamar University 1985 — 1989
Bachelor of Science, Graphic Design
Port Neches-Groves High School 1983 — 1985
QC Event and Wedding Planning
Event and Wedding Planning Certification
University of Wisconsin-Platteville
Master of Science (M.S.), Project Management
Atos July 2015 - Present
Xerox Business Services October 2011 - June 2015
ACS, a Xerox Company September 2010 - April 2012
Affiliated Computer Services July 2008 - September 2010
Skills
ITIL, PMP, Project Management, Resource Management, Service Delivery, Process Improvement, Business Process, Vendor Management, IT Management, IT Operations, IT Service Management, Disaster Recovery, Team Building, Integration, Agile Project Management, SDLC, Outsourcing, Program Management, Servers, Enterprise Architecture, PMO, IT Outsourcing, Process Simulation, IT Strategy, Project Delivery, Infrastructure, Data Center, Management, Enterprise Software, SharePoint
Education
Villanova University 2004 — 2004
Master Certficate, Project Management
Kutztown University of Pennsylvania 1994 — 1999
MS, Education
Millersville University of Pennsylvania 1987 — 1990
BS, Education
Value Incorporated March 2012 - Present
ACS, a Xerox Company May 2011 - March 2012
Texas Christian University January 2011 - June 2011
Visual Communication Services May 2009 - December 2010
Skills
Financial Modeling, Mergers, Financial Analysis, Process Improvement, Finance, Six Sigma, Leadership, Data Analysis, Project Management, Risk Management, Analysis, Valuation, Business Development, Management Consulting, Forecasting, Consulting, Microsoft Excel, Team Leadership, Operations Management, Business Analysis, Investments
Education
Texas Christian University - M.J. Neeley School of Business 2010 — 2012
MBA, Finance and Investments
Louisiana State University 2005 — 2008
BS, Management
John Brown University October 2014 - Present
TOSHIBA Global Commerce Solutions, Inc August 2014 - Present
DIS. Little Rock State January 2015 - August 2015
Walmart November 2012 - July 2014
CVS Caremark July 2010 - November 2012
ACS a Xerox company December 2008 - July 2010
Binary InfoTech Pvt Ltd. Noida India June 2006 - December 2008
WNS Global Services August 2005 - January 2006
Skills
Quality Center, Test Automation, SQL, QTP, Manual Testing, XML, Regression Testing, Red Hat Linux, Test Planning, COBOL, Xpediter, MySQL, z/OS, PostgreSQL, HTML, Fileaid, Software Project..., VBScript, Automation Testing, JCL, CICS, Java Script, VSAM, HP Quality center 10.0, J UNIT 4.0, JIRA, HPALM 11.0, Risk Based Testing, Agile Methodologies, Scrum, 401k Rollovers, Medicare Part D, Full SDLC, C++, VB, C, SDLC, Business Analysis, PMP, Quality Assurance, Requirements Analysis, Vendor Management, Rational Performance..., Rational Functional...
Education
John Brown University 2014 — 2016
Master of Business Administration (M.B.A.), International Business, A-
NIT hamirpur 1999 — 2004
Bachelor's Degree, Computer Science
Kendriya Vidyalaya Faridabad 1997 — 1999
High School, Mathematics and Computer Science
ACS, a Xerox Company August 2011 - Present
ACS, a Xerox Company May 2011 - August 2011
ACS, a Xerox Company December 2010 - May 2011
ACS, a Xerox Company August 2010 - December 2010
State of Texas January 2009 - July 2009
CHRISTUS Health June 2008 - January 2009
Houston ISD October 2007 - August 2008
Skills
Workforce Management, Call Center Development, Contact Management, Financial Reporting, Medical Billing, Health Insurance, Network Operations, Network Administration, LAN/WAN, Perl, JavaScript, Training & Development, Training Delivery, Staff Development, SAP, PeopleSoft CRM, Remedy, IT Service Management
Education
Keller Graduate School of Management of DeVry University 2010 — 2012
MBA, Project Management and Organizational Development
University of Houston-Downtown 2008 — 2010
Bachelor of Science, Computer Information Systems
Stephen F. Austin State University 2006 — 2008
Sitel January 2015 - Present
H2U (Health to You) January 2011 - December 2014
ACS, a Xerox Company July 2010 - November 2010
Advanced Services Inc. / G.E. October 2007 - July 2010
VANGENT, INC. (formerly Pearson Government Solutions) October 2005 - October 2007
Sprint May 2000 - March 2005
Sprint PCS November 1999 - May 2000
CNA INSURANCE CO January 1995 - January 1999
Skills
Customer Service, Call Center, Strategic Planning, Workforce Management, Customer Satisfaction, Operations Management, Process Improvement, Performance Management, Outsourcing, Contact Centers, Vendor Management, Business Process..., BPO, Team Building, Customer Retention, Coaching, Program Management, Employee Relations, Six Sigma, Cross-functional Team..., Change Management, Forecasting, Training, Software Documentation, Budgets, Telecommunications, Call Centers, Personnel Management, Onboarding, Healthcare, Staff Development, Management, Human Resources, Employee Engagement, CRM, P&L Management, Customer Experience, Troubleshooting, Leadership Development, Project Management, Account Management, Executive Management, Leadership, Integration, Team Leadership, Employee Benefits, Business Analysis, Contract Negotiation, Sales Operations, Strategy
Education
Keller Graduate School of Management of DeVry University 2011 — 2012
MBA, Business Administration
Middle Tennessee State University
B.S., Psychology
Walgreens April 2014 - Present
KL-ICON, LLC March 2009 - Present
Xerox July 2012 - March 2014
ACS, a Xerox Company February 2012 - July 2012
The Northern Trust October 2009 - December 2011
Walgreens July 2008 - September 2009
Orbitz World Wide June 2007 - June 2008
Acxiom Corporation December 1999 - March 2007
System Software Associates 1996 - 1999
Boise Cascade Office Products 1987 - 1996
Skills
Virtualization, Integration, Active Directory, Data Center, Microsoft Exchange, IT Strategy, Vendor Management, Process Improvement, Infrastructure, Project Management, Networking, Enterprise Software, Management, Cloud Computing, PMO, Databases, Software Development, Disaster Recovery, IT Operations, Solution Architecture, IT Outsourcing, SDLC, IT Service Management, ITIL, Project Planning, IT Management, Security, Team Management, Information Technology, Unix
Education
Lake Forest Graduate School of Management 1992 — 1996
MBA
University of Arizona 1979 — 1983
B.S.B.A., Operation Management & Management Information Systems
Highland Park High School 1979
State of Louisiana Division of Administration December 2012 - Present
Xerox Services January 2011 - November 2012
ACS, a Xerox Company June 2009 - January 2011
ACS, a Xerox Company August 2005 - June 2009
Unisys 1986 - 2005
Skills
Fiscal Management, Process/Productivity..., Relationship Building, Staff Development &..., Team Building, Project Management, Profitable Solution..., Small/Large Group..., Best Practices, Outsourcing, Professional Services, Solution Selling, BPO, SaaS, IT Outsourcing, New Business Development, Business Alliances, Enterprise Software, Business Development, Process Improvement, Consulting, Fiscal Policy, Cloud Computing, Managed Services, Program Management, IT Strategy, PMP, Vendor Management, Business Process..., Business Analysis, Strategy, Government, Integration, Disaster Recovery, Sales, Selling, Sales Operations, Strategic Partnerships, Business Intelligence, Cross-functional Team..., Management Consulting, Change Management, Executive Management, Project Portfolio..., PMO, Data Center, Business Process, Enterprise Architecture, IT Management, Business Transformation
Education
Louisiana State University
Bachelor of Science, Business Administration
Xerox Business Services, LLC. September 2010 - 2014
ACS, a Xerox Company July 2010 - September 2010
U.S. Department of Energy SRS February 2010 - July 2010
AT&T February 2008 - October 2009
IBM June 2002 - February 2008
Skills
Software Documentation, Program Management, Vendor Management, Data Center, Disaster Recovery, ITIL, Troubleshooting, SharePoint, Servers, CRM, Networking, Cisco Technologies
Education
Sullivan University 2011 — 2012
MBA, Management Information Systems
Johnson C. Smith University - JCSU 1998 — 2002
Bachelor of Science, Computer Science
Bloomberg LP April 2014 - Present
Bloomberg LP January 2013 - March 2014
Bloomberg April 2010 - December 2012
Bloomberg February 2007 - April 2010
ACS, a Xerox Company June 2005 - February 2007
Skills
Bloomberg Terminal, Microsoft Office, Analytics, Bloomberg, Equities, Financial Analysis, Financial Markets, Portfolio Management, Financial Modeling
Education
Rider University 2006 — 2008
MBA, Finance, Global Business
Rider University 2003 — 2005
Bachelor of Science, Business Administration (Entrepreneurial Studies)/Global Business
Mercer County Community College 2000 — 2002
Associates Degree, Business Administration
U.S. Immigration and Customs Enforcement (ICE) October 2012 - Present
U.S. Immigration and Customs Enforcement (ICE) February 2009 - September 2012
GCE Inc. January 2005 - February 2009
ACS, a Xerox Company April 1998 - January 2005
Weizmann Limited April 1995 - March 1998
Skills
Program Management, PMP, Project Management, SDLC, Enterprise Architecture, Leadership, Business Process..., Requirements Analysis, CMMI, Process Improvement, Risk Management, Analysis, Policy, Business Analysis, Government, SharePoint, Governance, Management, Integration, Management Consulting, PMO, Federal Government, Security, IT Strategy, Proposal Writing
Education
Concourse Institute of Technology 1996 — 1996
Computer Information Systems Program, Java Fundamentals
University of Pune 1992 — 1994
MBA, Finance
University of Pune 1988 — 1992
Bachelor of Engg, Engineering
Maharashtra Institute of Technology
ACS March 2005 - Present
ACS, a Xerox Company June 2004 - March 2005
Easter Seals January 2004 - May 2004
Skills
Medicaid Specialist, MDS certified, Plan of Care certified
Education
Louisiana State University 1993 — 1997
B.S., Family, Child and Consumer Sciences
The University of New Mexico 1986 — 1986
None, Education
Self-Employeed April 2014 - April 2015
Xerox January 2012 - April 2014
ACS, a Xerox Company June 2009 - April 2014
Frederick News-Post April 2012 - August 2013
The Zimmerman Gallery 2007 - 2009
Lockheed Martin 2005 - 2007
US Department of Homeland Security 2004 - 2005
American Express Financial Advisors 2001 - 2004
Potomac Fund Management, Inc. January 1998 - January 2001
Skills
Training, Leadership, Employee Relations, Management, Strategy, Event Planning, Policy, Project Planning, Onboarding, Proposal Writing, Business Development, CRM, Outlook, Microsoft Word, Program Management, Start-ups, Communication Written, Meeting Planning, Financial Analysis, PowerPoint, Visio, Market Research, Research, Microsoft Excel, New Hire Orientations, Team Leadership, Strategic Financial..., Blogging, Microsoft Office 2010, Financial Planning, Proofing, Proofreading, Calendars, Excel, Word, Gimp, PGP, Online Research, Travel Planning, New Hire Orientation, Expenses, Multitasker, Acquisition Integration, Development Of Policies, Procedures Manuals, Office 2010, Legal Assistance, SharePoint, Contract Law, Contracts Administrators
Education
La Roche College 1987 — 1989
Business Administration
K12 February 2014 - Present
ATK April 2012 - February 2014
ACS, a Xerox Company October 2005 - March 2012
Adventist HealthCare May 2000 - October 2005
The Cruise Web, Inc. August 2000 - March 2001
Centra Health October 1996 - April 2000
Skills
Program Management, Meeting Planning, Administration, Human Resources, PeopleSoft, System Administration, Leadership, Software Documentation, Management, Project Management, Event Planning, Microsoft Excel, Operations Management, Process Improvement, Visio, Training, Customer Service, Vendor Management, Employee Relations, Government, Enterprise Software, Analysis, Change Management, Proposal Writing, Team Leadership, Budgets, Team Building, Policy
Education
Liberty University 1997 — 1999
Business Management
Associated Schools, Inc. 1986 — 1986
Travel
Global Payments November 2012 - Present
ACS, A Xerox Company 2007 - 2012
McKesson Corp 2006 - 2007
Per-Se Technologies 1996 - 2006
Skills
PMO, PMP, Project Management, Leadership, Data Center, Management, Information Technology, SDLC, Program Management, Budgets, Business Analysis, Infrastructure, Integration, Project Portfolio..., Process Improvement
Education
Kennesaw State University
Xerox July 2012 - Present
ACS, a Xerox Company August 2009 - June 2012
Affiliated Computer Services May 2007 - December 2009
Ascom Transport Systems October 2005 - May 2007
Skills
Agile Methodologies, SQL, SDLC, Testing, Oracle, Requirements Analysis, MS Project, Project Planning, Project Coordination, Java, QTP, Selenium, Oracle SQL, Microsoft SQL Server, Quality Center, Test Management, User Acceptance Testing, Test Planning, PL/SQL, Quality Assurance, PMP
Education
Texas Tech University 2003 — 2005
Jawaharlal Nehru Technological University
Campos Engineering, Inc. December 2011 - Present
Society for Marketing Professional Services (SMPS) September 2011 - Present
ACS, A Xerox Company January 2010 - August 2011
Affiliated Computer Services July 2009 - January 2010
Affiliated Computer Services August 2007 - July 2009
Hester Painting & Decorating June 2006 - May 2007
KERA June 2005 - August 2005
Skills
Project Management, Marketing, Internal Communications, Corporate Communications, Proposal Writing, Microsoft Office, Event Planning, Marketing Strategy, Strategic Communications, Fundraising, Advertising, Marketing Communications, Public Relations, Recruiting, Newsletters
Education
Loyola University of Chicago 2003 — 2007
Bachelor of Arts (B.A.), Public Relations & Advertising/Marketing
Bishop Lynch High School 1999 — 2003
Red River January 2015 - July 2015
Trend Micro September 2014 - December 2014
ATS Cloud July 2013 - September 2014
ACS, a Xerox Company December 2011 - May 2013
Progressive Insurance July 1996 - December 2011
State of Ohio November 1987 - March 1997
Skills
VMware, VMware ESX, Vmware View, Virtualization, Windows Server, Windows Server 2008, Servers, Disaster Recovery, Windows, Troubleshooting, Data Center, System Administration, Windows Server 2003, Server Architecture, Cloud Computing, IT Operations, VDI, VMware Infrastructure, Clustering, ITIL, SharePoint, Active Directory, EMC Storage, SaaS, SAN, IIS, DNS, vSphere, Citrix, Infrastructure, Storage Area Networks, Hyper-V, Powershell, DHCP, Microsoft Technologies, Cisco Technologies, Technical Support, Storage, HP, Enterprise Architecture, Dell PowerEdge Servers, Windows XP
Education
Kent State University 1984 — 1985
Architecture
St. Francis Desales 1980 — 1984
High school dilpoma, College Prep
Udemy
Raytheon January 2013 - Present
ACS, a Xerox Company 2010 - December 2012
Education
Loyola College in Maryland 1996 — 2000
BBA, Finance, French
Xerox, State and Local Solutions September 2010 - Present
ACS January 2000 - Present
ACS, a Xerox Company January 2000 - September 2010
Affiliated Computer Services (ACS) 1991 - September 2010
Affiliated Computer Services 1991 - September 2010
Lockheed Martin 1997 - 2000
Lockheed Martin 1993 - 1997
Skills
Contract Management, Project Management, Process Improvement, Change Management, Project Planning, Outsourcing, Business Process..., Team Leadership, Cross-functional Team..., Operations Management, Team Building, Process Engineering, Team Management, Management Consulting, Software Project..., Strategy, Software Documentation, ITIL, Forecasting, Business Planning, Budgets, PMP, Quality Assurance, Visio, CRM, PMO, Requirements Analysis, IT Management, Leadership, Contract Negotiation, Troubleshooting, Service Delivery, IT Strategy, Account Management, Project Portfolio..., Government, Business Intelligence, Business Development, Analysis, Integration, Performance Management, Risk Management, Training, IT Service Management, Negotiation, Start-ups, SDLC, Business Strategy, MS Project, New Business Development
Education
Lock Haven University of Pennsylvania 1987 — 1991
BS, Management Science
Lock Haven University of Pennsylvania 1987 — 1991
Bachelor of Science (Management Science), Accounting and Business/Management
ACS, a Xerox Company August 2010 - Present
Towers Perrin/EDS/HP June 2007 - July 2010
Towers Perrin/EDS July 2005 - June 2008
Towers Perrin/EDS April 2004 - June 2005
Towers Perrin January 1999 - August 2003
Towers Perrin June 1994 - January 1999
Skills
HRIS, Employee Benefits, Human Resources, Business Strategy, PeopleSoft, Consulting, Benefits Administration, Process Improvement, Management
Education
La Salle University
BA, Public Administration, Human Resource Management
ACS, a Xerox Company March 2009 - Present
Education
Johnson & Wales University 1970 — 1974
ACS, a Xerox Company May 2010 - Present
HMC April 2007 - March 2010
Washington Mutual September 2006 - March 2007
Education
Jawaharlal Nehru Technological University
Pollocks school
ACS, a Xerox Company April 2012 - Present
Austin Ribbon & Computer August 2010 - March 2012
Seton Family of Hospitals / Atos Origin October 2009 - August 2010
GlobeTek Professional Services, LLC June 2002 - June 2010
Dell January 2001 - August 2009
Globeset September 1999 - April 2000
Trilogy Development Group January 1997 - September 1999
Origin Systems 1993 - 1997
Skills
Data Center, Security, Cloud Computing, Program Management, Vendor Management, Disaster Recovery, Active Directory, ITIL, PMP, Process Improvement, Windows, Resource Management, Documentation, Team Leadership, Problem Solving, Virtualization, Strategic Planning, VMware, Change Management, Team Building, Project Planning, Visio, SAN, Technical Writing, Computer Hardware, Storage Area Networks, Cross-functional Team..., Requirements Analysis, IT Management, MS Project, Quality Assurance, Process Development, Administration, Troubleshooting, IT Service Management, IT Operations, Software Documentation, Integration, SharePoint, System Administration, System Deployment
Education
Louisiana State University 1984 — 1987
Texas Black Belt Karate
OS33 July 2013 - Present
OS33 February 2012 - July 2013
ACS, a Xerox Company April 2011 - February 2012
ACS, a Xerox Company April 2010 - May 2011
ACS, a Xerox Company March 2008 - April 2011
Converged Communication Services, Inc. June 2002 - May 2005
Birch December 1998 - May 2002
Birch Telecom January 2000 - January 2001
Birch Telecom December 1998 - January 2000
Skills
Managed Services, Telecommunications, Vendor Management, Service Delivery, Data Center, Integration, IT Service Management, Disaster Recovery, Business Analysis, Cloud Computing, LAN-WAN, Outsourcing, Wireless, Project Management, Call Center, Requirements Analysis, SaaS, Team Leadership, Management, Business Continuity, Virtualization, ITIL, Business Process, WAN, VoIP, IT Strategy, Leadership, IT Management, Process Improvement, SharePoint, IT Operations, Project Portfolio..., Visio, Quality Assurance, Security, PMP, Enterprise Software, Active Directory, Strategy, Cisco Technologies, Professional Services, Call Centers, Troubleshooting, Servers, Infrastructure, System Deployment
Education
Park University 1995 — 1997
Kansas State University 1991 — 1994
ACS, a Xerox Company October 2008 - Present
Amgraph Packaging, Inc 2005 - 2008
Skills
Process Improvement, Problem Solving, Quality Assurance, Clarify, Hyperion, RMTT, Outlook, SharePoint, Microsoft Office, Customer Service
Education
University of Connecticut 1982 — 1983
Longwood University 1979 — 1982
ACS Education Services formerly AFSA Data Corp 2010 - Present
AFFILIATED COMPUTER SERVICES, INC., (ACS), Long Beach, CA 2001 - Present
ACS Education Services 2001 - Present
ACS a Xerox Company 2001 - Present
ACS July 2001 - November 2010
Sallie Mae 1977 - 2000
Skills
Sales Management, Operations Management, Strategic Planning, Business Development, Marketing, Sales, Leadership, Call Center, Customer Service, Management, New Business Development, Relationship Management, Financial Services, Team Building, Marketing Strategy, Coaching, Salesforce.com, Account Management, Process Improvement, International Relations, Project Management, Budgets
Education
Loyola University Chicago 1971 — 1975
BBA, Economics
Cognizant Technology Solutions August 2013 - Present
ACS a Xerox Company January 2007 - July 2013
Xerox January 2007 - July 2013
Affiliated Computer Services 2008 - March 2012
ACS January 2007 - March 2012
ACS-inc 2007 - 2008
First Health 2004 - 2006
Coventry Health Care 2004 - 2006
Skills
Healthcare Information..., Software Project..., PMP, HIPAA, Vendor Management, Integration, Business Analysis, Requirements Analysis, SharePoint, Process Improvement, Systems Analysis, Business Process..., Requirements Gathering, Enterprise Architecture, SDLC
Education
Kansas State University 1971 — 1975
BS, Biology
Kansas State University 1971 — 1975
Bachelor of Science (BS)
ACS, a Xerox Company 2010 - Present
ACS, a Xerox Company February 2007 - October 2010
ACS - Affiliated Computer Services March 2005 - February 2007
Benova 2001 - 2004
Skills
Service Delivery, Outsourcing, Operations Management, P&L, Process Improvement, Project Management, Management, Account Management, Vendor Management, Healthcare Information..., Program Management, Inventory Management, Business Process..., Business Analysis, Customer Service, Healthcare, Microsoft Office, Change Management, PMO, PMP, Cross-functional Team..., Team Management, Microsoft Word
Education
Louisiana State University 1975 — 1980
B.S., History
Grafel Consulting April 2006 - Present
Grafel Consulting 2006 - 2011
ACS, a Xerox Company 2003 - 2006
First Coast Worforce Development, Inc. (Worksource) June 1996 - August 2003
Education
The George Washington University 1971 — 1972
MS, International Affairs
Kansas State University 1955 — 1959
BS
Allegis Group March 2015 - Present
Lockheed Martin Information Technology 2011 - December 2014
ACS, a Xerox Company December 2010 - October 2011
Constellation Energy January 2007 - December 2010
Citi January 2001 - January 2007
citifinancial 2000 - 2005
AT&T 1979 - 1999
Skills
Program Management, PMO, Enterprise Architecture, MS Project, Operating Systems, Requirements Analysis, Business Analysis, PMP, Vendor Management, Software Project..., Business Process..., SDLC, Requirements Gathering, Process Improvement, IT Strategy, Microsoft Project, Change Management, Integration, Project Management, SharePoint, Disaster Recovery, Risk Management, Management
Education
LIU Brooklyn
MBA, Integrated Information Sciences
Wilberforce University
BS, Math
Cognizant Technology Solutions March 2014 - October 2014
CGI December 2012 - February 2014
ACS, a Xerox Company August 2011 - December 2012
HTC Global Services February 2011 - July 2011
Hewlett-Packard May 2010 - September 2010
The Hartford December 2007 - May 2010
EDS Advanced Solutions May 2005 - April 2007
Delta Dental March 1991 - May 2005
Skills
SDLC, Healthcare Information..., Quality Assurance, Medicaid, HP QC/ALM Administration, System Integration..., Eligibility, Business Systems..., Project Management, User Acceptance Testing, Learning Quickly, Vendor Management, Fast Paced Environment, Release Management, Training, Knowledge Sharing, QTP, Salesforce.com..., Business Development, Payment Systems, Job Coaching, Team Building, Mentoring, Leadership, Process Improvement, Business Analysis, Program Management, Project Planning, Requirements Gathering, Analysis, Disaster Recovery, System Testing, Software Documentation, Test Management, Business Process..., Integration, Software Project..., Requirements Analysis, UAT coordination, PMP, Access, Business Requirements, Waterfall, Visio, Systems Analysis, SharePoint, Business Process, Testing, Quality Center, Test Planning
Education
Keller Graduate School of Management of DeVry University 2009 — 2014
Master of Business Administration (MBA), Healthcare Services
University of Phoenix 1999 — 2002
Bachelor of Science (BS), Business Management
ACS, a Xerox Company November 2010 - Present
ACS December 2008 - December 2009
ACS - BUSINESS PROCESS SOLUTIONS, CENTER OF EXCELLENCE December 2008 - December 2009
EDS January 2001 - January 2008
MCI WORLDCOM January 1995 - January 2001
MCI January 1993 - January 1995
MCI Worldcom January 1990 - January 1993
NUTRI/SYSTEM, INC January 1987 - January 1989
Skills
Process Improvement, Service Desk, Service Delivery, Help Desk Support, Outsourcing, Managerial Finance, BPO, Contact Center..., Contact Centers, Leadership, Training, Call Centers, Workforce Management, CRM, IT Service Management, Vendor Management, Management, ITIL, Recruiting, Incident Management, Customer Satisfaction, Call Center, Disaster Recovery, Business Analysis, Sla, Software Documentation, Business Process..., Operations Management, Customer Experience, Offshoring
Education
LeTourneau University
BACHELOR OF SCIENCE, BUSINESS MANAGEMENT
Expedia, Inc. July 2014 - Present
KPMG US October 2012 - July 2014
Dell August 2008 - October 2012
ACS, a Xerox Company January 2007 - August 2008
Wells Fargo January 2006 - January 2007
Capital One July 2001 - January 2006
Skills
Human Resources, Performance Management, Employee Relations, Program Management, Organizational..., Talent Acquisition, Deferred Compensation, Coaching, HR Consulting, Recruiting, Talent Management, Leadership Development, Strategic Planning, Conflict Resolution, Vendor Management, Policy, HRIS, Onboarding, Change Management, Technical Recruiting, Workforce Planning, College Recruiting, Personnel Management, Succession Planning, HR Policies, Employee Benefits, Training, Applicant Tracking..., Employee Engagement, Organizational Design
Education
Louisiana State University 1996 — 2001
Bachelor of Arts (B.A.), Economics
Blessman Consulting Services December 2012 - Present
University of Phoenix 2006 - Present
ACS, a Xerox Company August 2011 - July 2013
maxIT Healthcare February 2011 - June 2011
PHNS January 2009 - February 2011
CSC-Covansys November 2006 - January 2009
Henry Ford Health System March 1991 - November 2006
Henry Ford Health System January 2000 - March 2006
Skills
Software Documentation, CPOE, Hospitals, Healthcare Information..., Nursing, EMR, Healthcare, EHR, Software Implementation, Informatics, HL7, Clinical Research, Testing, Business Analysis, HIPAA, Program Management, Cerner, Healthcare Consulting, SharePoint, Ambulatory, Epic Systems, Health Information..., Meditech, Physicians, Revenue Cycle, Management, PACS, Healthcare Industry, Documentations, Inpatient, Practice Management, Healthcare Management, Databases, Radiology, Business Process, Health Information..., Information Technology, Crystal Reports, Visio, Medical Billing, Ambulatory Care, Analysis, Process Improvement, Medicare, Project Management, Documentation, Consulting, Leadership, Training, Customer Service
Education
Lawrence Technological University 2001 — 2004
MSIS, Information Systems
Madonna University 1989 — 1994
BSN, Nursing
Circuit Clerk Jessamine County July 2005 - July 2008
ACS, a Xerox Company August 2004 - May 2005
Education
Kentucky State University 2006 — 2010
CyrusOne May 2014 - Present
Maxsys Solutions February 2014 - Present
Dell November 2012 - February 2014
Yum! Brands January 2011 - November 2012
ACS, a Xerox Company 2010 - 2011
Sentinel Technologies 2009 - 2010
Toyota 2006 - 2009
Skills
Cisco Technologies, Cisco IOS, Active Directory, Network Engineering, F5 BigIP, Network Architecture, Network Design, Network Security
Education
La Roche College
Rochester Institute of Technology
Network Engineering
Xerox 2012 - Present
ACS, A Xerox Company 2009 - 2012
Affiliated Computer Services 2006 - 2009
Affiliated Computer Services June 2003 - 2006
United States District Court, Detroit, Michigan March 2003 - June 2003
Gibson, Dunn & Crutcher LLP October 1999 - April 2002
United States District Court, Detroit, Michigan September 1998 - September 1999
Education
University of Michigan Law School 1995 — 1998
JD
University of Michigan School of Public Policy 1994 — 1998
Masters, Public Policy
Kalamazoo College 1989 — 1993
BA, Economics and Political Science
ACS July 2008 - Present
ACS, a Xerox Company July 2008 - Present
CompUSA, Inc. Dallas, TX April 2002 - April 2008
CompUSA Inc April 2002 - April 2008
Metro-Optix, Inc August 2000 - August 2001
Inacom August 1997 - August 2000
All Components August 1995 - August 1997
Tech Data Corporation April 1989 - July 1995
Base Ten Systems October 1984 - December 1988
Stony Brook Regional Sewerage Authority September 1978 - October 1984
Education
Mercer County Community College
Trenton State College
Novell August 2011 - Present
ACS, A Xerox Company July 2009 - August 2011
Novell, Inc. September 2000 - June 2009
Skills
C#, ASP.NET, Solution Architecture, Enterprise Architecture, Unix, Requirements Analysis, Testing, SOA, Scrum, Data Warehousing, Java Enterprise Edition, CSS, Test Automation, Business Intelligence, Software Development, ETL, Linux, Java, Websphere, IT Strategy
Education
Koneru Lakshmaiah College of Engineering 1987 — 1991
B.Tech., Mechanical Engineering
ACS, a Xerox Company July 2005 - April 2011
Education
La Salle University - School of Business Administration 1996 — 2000
BS, Finance and Management Information Systems
ASME January 2012 - Present
Kaplan, Inc. March 2008 - January 2012
ACS, a Xerox Company May 2005 - March 2008
Mellon HR Solutions January 2003 - May 2005
PricewaterhouseCoopers January 1998 - January 2003
Kwasha Lipton May 1995 - January 1998
Skills
Employee Benefits, Human Resources, Defined Benefit, Training, Pensions, Management, Insurance, Customer Service, Benefits Administration, PeopleSoft, Retirement, Interviews, ERISA, New Hire Orientations, Compliance
Education
Lafayette College
Bachelor of Arts, Government and Law
Mercer August 2011 - Present
ACS, a Xerox Company July 2010 - July 2011
Towers Perrin August 2000 - April 2005
Skills
Project Management, Change Management, Vendor Management, Business Analysis, Process Improvement, SDLC, Program Management, Requirements Gathering, Business Process..., Outsourcing, Performance Management, Requirements Analysis, CRM, Management, Strategic Planning, Software Project..., Human Resources, Visio, MS Project, Organizational..., Team Leadership, Project Planning
Education
La Salle University 1996 — 2000
BA, Communications, Marketing
Holy Ghost Prep 1992 — 1996
ACS a Xerox company June 2010 - Present
Anthem Blue Cross January 2009 - June 2010
Education
Longwood University 1993 — 1996
Bachelor of Science, Business Management
Radford University - College of Business and Economics 1987 — 1991
Bachelor of Science, Public Relations
ACS, a Xerox Company January 2012 - Present
Regal Entertainment Group December 2002 - February 2012
Skills
Strategic Planning, Social Media Marketing, Customer Service, Video Editing, Microsoft Excel, Training, Event Planning, Payroll, Management, Process Improvement, Budgets, Public Speaking, Sales, Leadership, Microsoft Word, Testing, Microsoft Office, PowerPoint, Teaching, Social Media
Education
Le Moyne College 1998 — 2011
Bachelor's, History
Le Moyne College
Bachelors Degree, History
GuthyRenker February 2013 - Present
Ameriplan January 2013 - March 2013
Ameriplan 2013 - 2013
ACS, a Xerox Company September 2010 - September 2012
Kreamer Street Elementary School January 1989 - January 1990
Kreamer Street Elementary School January 1989 - January 1990
Skills
Call Center, Invoicing, Health Insurance, Quality Assurance, Leadership, Project Management, BPO, Service Delivery, Workforce Management, Sla, Technical Support, Customer Satisfaction, Vendor Management, Customer Experience, Outsourcing, Troubleshooting, Avaya, Software Documentation, Transition Management, Incident Management, XP, Customer Retention, Call Centers
Education
College Of Home Economics Karachi Pakistan 1984 — 1988
Bachelor's degree, Design and Applied Arts
Karachi University 1984 — 1988
Bsc, Home-Economics
National Government Services May 2015 - Present
Union Pacific Railroad September 2014 - April 2015
Tech Mahindra (formerly Mahindra Satyam) January 2011 - August 2014
Key Energy Services January 2011 - August 2014
ACS, A Xerox Company September 2009 - December 2010
Mahindra Satyam January 2005 - September 2009
Skills
Testing, Siebel, EIM, Requirements Analysis, PL/SQL, Screening, CRM, Integration, siebel Open UI, BIP reports, Task UI
Education
Jawaharlal Nehru Technological University 2000 — 2004
Bachelor of Technology, Electronics and Communications
Spring Dales Public School
FP Contracting 1990 - Present
Deluew Cather Engineering 1985 - 1990
ACS, a Xerox Company 1981 - 1985
City of Manhattan Kansas 1979 - 1981
Education
Kansas State University 1970 — 1982
Masters of Regional and Community Planning, indigenous, urban, environmental, transportation, urban, planning
Kansas State University
Bachelor of Science, Interior Architecture
Region 10 ESC
Special Education
University of North Texas
Environmental Science
ACS, a Xerox Company May 2006 - Present
Infinite Computer Solutions March 2004 - March 2006
iGATE Global Solutions March 2003 - March 2004
Raffles Software 2001 - 2002
Skills
Requirements Analysis, .NET, Architecture, ITIL, Scrum, SOA, Enterprise Architecture, Microsoft SQL Server
Education
Karnatak University 1994 — 1998
B.E, Mechanical
Xerox State Healthcare, LLC March 2012 - Present
ACS, a Xerox Company September 2007 - February 2012
Affiliated Computer Services September 2003 - September 2007
Verizon Data Services September 2000 - December 2002
GTE Data Services / Verizon Data Services September 1998 - September 2000
GTE Data Services July 1995 - September 1998
GTE Data Services September 1991 - July 1995
IBM February 1989 - September 1991
Skills
Process Improvement, Budgets, Forecasting, Operations Management, Visio, Financial Reporting, Financial Modeling, Training, Project Management, Microsoft Excel, CRM, Project Planning, Procurement, Management, Program Management
Education
University of South Florida 1988 — 1991
MBA, Accounting
Lakeland College 1975 — 1979
BA, Business Administration
Xerox Care and Quality Solutions August 2012 - Present
ACS, a Xerox Company May 2008 - August 2012
Milliman 2006 - 2008
Skills
Medicaid, Healthcare Information..., Health Insurance, Health Policy, Managed Care, HIPAA, Process Improvement, Medicare, Strategic Planning, Leadership, Healthcare Consulting, Revenue Cycle, EMR, Data Analysis, Insurance, Disease Management, HL7, Analysis, Healthcare Management, Healthcare, Employee Benefits, Analytics, Pharmacy Benefit..., Cross-functional Team..., Vendor Management, Healthcare Industry, Informatics, EHR, Program Management, Hospitals, Systems Analysis, Executive Management, Policy, Visio, Business Process..., Software Documentation, SDLC, Health Information..., Consulting, Business Analysis
Education
Marquette University 2001 — 2004
MBA, Healthcare Administration
Viterbo University 1994 — 1998
Bachelor's degree, Sociology, Biology, Chemistry
Scripps Networks Interactive January 2014 - Present
WEX Inc. (NYSE: WEX) June 2013 - December 2013
ACS, a Xerox Company March 2011 - May 2013
Targetbase August 2009 - February 2011
Skills
Informatica, ETL, SQL, XML, Data Warehousing, Data Modeling, Databases, Oracle, Testing, SDLC, DB2, PL/SQL, Unix Shell Scripting, Business Objects, Business Intelligence, Unix, SSIS, Microsoft SQL Server
Education
Jawaharlal Nehru Technological University 2002 — 2006
BTech, Computer Science
Amazon April 2014 - Present
Self Employed Management & BPO Consultant July 2013 - April 2014
IBM January 2011 - July 2013
ACS, a Xerox Company August 2008 - January 2011
Blue Skies Publishing 2003 - December 2009
Sprint June 2000 - September 2002
Skills
Call Center, Workforce Management, Change Management, Recruiting, Customer Service, Team Building, Performance Management, Business Analysis, Strategic Planning, Project Management, Management, Leadership Development, Telecommunications, Business Strategy, Management Consulting, Process Improvement, Training, Organizational..., BPO, Team Management, Customer Experience, New Business Development, Contact Centers, Call Centers, Customer Retention, Employee Relationships, Negotiation, Retail, CRM, Forecasting, Strategy, Business Development, Start-ups, Human Resources, Employee Relations
Education
LSU 1987 — 1992
BS, Economics
CenturyLink Cognilytics August 2011 - Present
ACS, a Xerox Company June 2008 - July 2010
Systech Integrators, Inc., May 2004 - June 2008
USTA NorCal, January 2003 - April 2003
MSI International July 2001 - July 2002
Skills
Project Management, CRM, Recruiting, Salesforce.com, Team Building, Software Documentation, Program Management, Marketing, SAP, Strategy, Business Development
Education
Luther College 1997 — 2001
BA, Management Information Systems
Xerox April 2015 - Present
Xerox, HR Solution, LLC March 2012 - April 2015
ACS, a Xerox Company June 2010 - March 2012
TARGET CORPORATION April 2009 - August 2010
Skills
Customer Service, Human Resources, PeopleSoft, Management, Team Building, Microsoft Office, Microsoft Excel, Payroll, Outlook, Employee Relations, Leadership, Customer Satisfaction, Microsoft Word, SAP, PowerPoint, Training, Process Improvement, Retail, Inventory Management, General Merchandise, Customer Relations, Scheduling, Excel, Word, Insurance, Benefits Administration, Employee Benefits, SQL, Developing Partnerships
Education
Marian College 2004 — 2007
BACHELOR OF BUSINESS ADMINISTRATION, Human Resource Management Concentration
University of California, Irvine Extension January 2014 - Present
Vitalize Consulting Solutions May 2011 - Present
Cottage Health 2011 - 2013
SUNY Downstate Medical Center March 2011 - May 2011
ACS, a Xerox Company September 2008 - May 2011
Faxton-St. Luke's Healthcare June 2009 - March 2011
Hospital for Special Surgery 2008 - 2009
Presbyterian Intercommunity hospital 2008 - 2009
West Penn Allegheny Health 2005 - 2008
West Penn Allegheny Health System 2005 - 2008
Skills
Clinical Research, Healthcare, Healthcare Information..., Hospitals, EMR, CPOE, Informatics, Information Technology, Cerner, Medicine, Healthcare Consulting, HL7, HIPAA, Ambulatory, EHR, Meditech, Health Information..., Healthcare Management, Inpatient, Healthcare Industry, Software Implementation, Practice Management, Software Documentation, Physicians, Documentations, PACS, Nursing, Visio, Health Information..., Project Management, Radiology, Managed Care, GoLive, Patient Safety, Process Improvement, Ambulatory Care, Crystal Reports, Critical Care, Medical Technology, Consulting, Integration, Systems Analysis, Software Development, Troubleshooting, Quality Improvement, Data Analysis, Decision Support, Quality Assurance, Access, Training
Education
Chubb Technical School 2003 — 2004
MCSE, Microsoft Certified Systems Engineer
Kean University
MT, Medical Technology
Seton Hall University
Nationwide Insurance September 2008 - Present
ACS, a Xerox Company January 2008 - September 2008
Amdocs June 2007 - January 2008
Vanguard December 2006 - May 2007
Aztecsoft May 2004 - November 2006
Skills
Websphere, Struts, Weblogic, EJB, Spring, Ant, Servlets, Hibernate, J2EE, JUnit, JSP, DB2, Tomcat, Maven, Design Patterns, Web Services, SOA, CVS, WSAD, PL/SQL, Agile, Eclipse, AJAX, XML, Subversion, Application Servers, JDBC, Java, JavaScript, Sun Certified Java..., Java Enterprise Edition, WebSphere Application..., JBoss Application Server, Agile Methodologies, Spring Framework, WebSphere
Education
Jawaharlal Nehru University 1998 — 2002
Bachelor of Technology, Computer Science & Engineering
Neil Medical Group June 2012 - Present
HomeInsurance.com 2011 - 2012
ACS, a Xerox Company November 2010 - July 2011
Southern Pharmacy Services February 2006 - June 2010
Skills
Pharmacy, Customer Service, Microsoft Office, Insurance, Medical Terminology, Pharmacy Automation, Data Entry, Clinical Research, Medical Records, Long-term Care, Property, CSS3, HTML 5, Web Design, Web Development
Education
Lenoir Community College 2000 — 2002
Science
Pitt Community College
Mathmatics
teamtreehouse.com
Web Developement
Pathfinders/Cenlar FSB January 2015 - Present
JK Group, Inc. January 2013 - June 2014
TD Bank April 2011 - August 2011
Merrill Lynch January 2009 - April 2011
Comcast March 2010 - October 2010
ACS, a Xerox Company June 2005 - November 2006
Skills
Microsoft Excel, Project Management, Call Centers, Customer Service, Outlook, Management, Sales, Microsoft Office, Recruiting, Direct Sales, Access, Research, Program Management, Training
Education
Harrison Career Institute 2002 — 2003
Diploma, Help/Desk Analyst/Computer Operations
Mercer County Community College
Photography
ACS, a Xerox Company October 2010 - Present
ACS, a Xerox Company September 2009 - January 2010
Affiliated Computer Services January 2009 - August 2009
Affiliated Computer Services January 2007 - July 2008
Affiliated Computer Services December 2005 - January 2007
Kendriya Vidyalaya, IndiaOptions, MasterMind IT Academy March 2004 - November 2005
Teebros Communications - Franchisee of Reliance India Ltd August 2003 - February 2004
Skills
Testing, SDLC, Test Planning, Databases, Business Requirements, Analysis, Requirements Gathering
Education
Sikkim Manipal University of Health, Medical and Technological Sciences 2000 — 2003
Post Graduate, Information Technology
Mahatma Gandhi University 1996 — 1999
B.Sc, Zoology
Chinmaya Vidyalaya 1994 — 1996
Science
ACS, a Xerox Company September 2010 - Present
Office Depot July 1993 - September 2010
Nabanco June 1989 - 1993
Skills
Business Analysis, SQL, Disaster Recovery, IBM iSeries, Oracle
Education
Laguardia Community College
ACS, a Xerox Company March 2007 - Present
State of Indiana August 1994 - March 2007
Education
Lake Forest College 1971 — 1975
Bachelor's degree, Psychology
Atlantic Aviation March 2014 - Present
CarMax January 2013 - February 2014
CarMax May 2010 - January 2013
ACS, a Xerox Company July 2008 - May 2009
AmeriFleet Transportation February 2005 - July 2007
Skills
Inventory Management, Customer Service, Inventory Control, Merchandising, Retail, PowerPoint, Leadership, Data Entry, Time Management, Loss Prevention, Process Scheduler, Telephone Skills, Entrepreneurship, Team Building, Microsoft Word, Direct Sales
Education
Kaplan University 2010 — 2013
Bachelor of Science (B.S.), Criminal Justice-Forensic Psychology
ACS, a Xerox Company 2010 - 2011
Education
Kent State University 2006 — 2010
Business Management, Management, Human Resources
Quorum Federal Credit Union May 2012 - Present
Kenmar May 2011 - April 2012
ACS, a Xerox Company December 2005 - May 2011
Mannino Systems October 2005 - December 2005
Skills
Microsoft SQL Server..., Microsoft Visual Studio..., C#, VB.NET, SSIS, SSRS, ASP.NET, Web Forms, WCF, Web Services, JavaScript, AJAX, jQuery, HTML 5, CSS3, XML, VBScript, ASP, IIS, Windows Services, MSMQ, Windows Forms, WPF, C++, .NET, Database Design, JSON, SOA, Microsoft SQL Server, Software Development, SQL, SDLC
Education
Marist College 2001 — 2005
B.S., Computer Science
LexisNexis March 2012 - Present
LexisNexis 2008 - March 2012
ChoicePoint, a LexisNexis Company 2008 - 2008
ACS, a Xerox Company 2005 - 2008
ACS, a Xerox Company 2003 - 2005
Teradyne, GenRad, ICC 1997 - 2003
Medaphis Corporation 1994 - 1997
Education
Georgia Institute of Technology - College of Management
Professional Education - IT Management Program
Louisiana Tech University
MS, Manufacturing Systems Engineering
Jawaharlal Nehru Technological University
BTech, Mechanical Engineering
UNUM IT April 2011 - Present
ACS, a Xerox Company April 2006 - March 2011
CDI December 2003 - March 2006
EDS Group October 1997 - April 2002
Newsweek December 1987 - April 1997
CIT April 1987 - December 1987
GAB Robins August 1986 - March 1987
Litton Computer Services March 1985 - August 1986
Education
Liberty University 2005 — 2009
MDIV, Theology - Church Ministries, Missions
Muhlenberg College 1994 — 1998
BS Comp Sci, Computer Science, Religion
BD Diagnostics July 2012 - April 2013
Technisource February 2012 - July 2012
ICS Technologies August 2011 - October 2011
TEKsystems June 2011 - August 2011
Blue Tangerine Solutions, Inc. March 2010 - August 2010
Children's Medical Services November 2009 - January 2010
ACS, a Xerox Company October 2005 - July 2007
Lockheed Martin Information Technology January 2005 - October 2005
Grumman Data Systems September 1987 - December 1994
Skills
Windows Server 2003, Windows Server 2008, Windows 9x, Windows XP Professional, Windows 7, WiFi, TCP/IP, DHCP, DNS administration, Group Policy, SSL VPN, IP VPN, VPN Concentrators, Active Directory, Remote Access, Remote Support, MS Office Suite, Internet, IEEE 802.11, Video Conferencing, KVM, Troubleshooting, Web Applications, Outlook, Exchange 2007, Exchange 2003, McAfee, Administration, Account Management, E-mail Management, MS Forefront, Network Security, Computer Security, Internet Security, Network Administration, Wireless Networking, IP Networking, Network Operations, Dell PowerEdge Servers, Dell Desktops, Dell OpenManage, Network+, CWSP, CWNA, Toshiba Laptops, Disaster Recovery, Firewalls, Routers, Wireless Routers, Router Configuration
Education
Western Governors University 2009 — 2013
Information Security and Assurance
Keiser College 2003 — 2005
A.S., Computer Networking Engineering Technologies
University of Maryland University College 1981 — 1985
B.S., Information Systems Management
AT&T Mobility July 2008 - Present
ACS, a Xerox Company 2000 - 2003
Mobil Oil 1998 - 2000
Education
Kaplan College-Dallas 2006 — 2007
Associates of Science, National Registered Certified Medical Asst.
L. V. Berkner HS 1970 — 1972
ACS, a Xerox Company December 2011 - Present
Skills
Customer Service, Internet, PowerPoint
Education
Lincoln Technical Institute-Moorestown 2010 — 2011
Certificate, Medical Assisting
University of Phoenix
Human Resource Management
DHSS state of Missouri July 2012 - Present
ACS, a Xerox Company November 2010 - July 2012
SSM Health Care, St. Mary's Health Center May 2006 - October 2010
Capital Region Medical Center May 2005 - December 2005
Skills
Hospitals, Nursing, Healthcare Management, Inpatient, Cpr Certified, Healthcare, Medical Terminology, Endoscopy, Utilization Review, Ambulatory, ACLS, BLS, Medication..., Patient Education, IV, Telemetry, Nursing Education, HIPAA, Patient Advocacy, Registered Nurses, Medicaid, Nursing Care, Vital Signs, Critical Thinking, Direct Patient Care, Case Managment
Education
Lincoln University (MO) 2001 — 2009
BS, Nursing
eDocument Solutions LLC March 2011 - Present
ACS, a Xerox Company January 2009 - June 2011
Pitney Bowes Management Services August 2006 - December 2009
Education
Liberty University 2006 — 2008
Master of Science (M.S.), Business Administration, Management and Operations
Liberty University 2003 — 2006
Bachelor of Science (B.S.), Business Administration and Management, General
Providence Health & Services 2011 - 2011
ACS, a Xerox Company September 2009 - February 2010
Appliance & Refrigeration Hospital March 2008 - September 2009
Skills
Phlebotomy, Unity3D, Photoshop, Digital Photography, C#, MySQL, PHP, Typing, 10 Key
Education
Lower Columbia College 2012 — 2012
General Studies
Pima Medical Institute-Renton 2011 — 2011
Technical, Phlebotomy Technician/Phlebotomist, 3.8
American Honda Motor Company, Inc. April 2010 - Present
ACS, a Xerox Company April 2008 - December 2008
Skills
Communications, Forklift Operator, Team Building, Data Entry, Computer Skills, Advertising, Promoting, Strategic Planning, Team Leadership, Stock Picking, Recieving, Inventory Control, Team Motivator
Education
Long Beach City College 2005 — 2006
Marketing
DURA Automotive Systems, LLC June 2010 - Present
ACS, a Xerox Company November 2009 - April 2010
Chrysler Financial Services Americas LLC September 2001 - March 2009
Daimler Chrysler Financial Services September 2000 - September 2001
Chrysler-Financial December 1998 - September 2000
Skills
Microsoft Excel, Microsoft Word, Microsoft Office, Outlook, PowerPoint, Saga Fix Assets, SAP R/3, QAD, MLS, Cyberquery, DACOR, E-DACOR, Account Reconciliation, Accounts Receivable, Accounts Payable, Project Management
Education
Walsh College of Accountancy and Business Administration 1992 — 1997
Bachelor of Business Administration of Finance, GPA 3.5
Macomb Community College 1990 — 1992
Associate in Computer Science, GPA 3.8
Chippewa Valley High School 1986 — 1990
GPA 3.5
ACS, a Xerox company February 2004 - Present
Premier Sound Services October 1997 - Present
Education
Louisiana State University 1996 — 2002
Bachelor's of Arts and Science