ACS, a Xerox Company
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ACS, a Xerox Company Employees
MediaOne Real Estate July 2014 - Present
Utah MediaOne Group September 2012 - Present
Dr Chip Auto Glass 2014 - 2014
ACS, a Xerox Company February 1994 - September 2011
Skills
Vendor Management, Facebook, Process Improvement, Management, Time Management, Advertising, Research, Account Management, Customer Satisfaction, Team Leadership, Selling, Social Networking, Sales, Customer Service, Marketing, Team Building, Social Media Marketing, Social Media
Education
Stringham Real Estate School 2014 — 2014
Real Estate License, Real Estate
Dixie State College 1987 — 1988
Psychology, English
Xerox May 2012 - Present
ACS, a Xerox Company October 2011 - May 2012
Bank of America May 2010 - October 2011
Merrill Lynch January 2009 - August 2011
Education
Kean University 2010 — 2012
BA, Business Management
Essex County College 2007 — 2010
AS, Business Management
Peak Hosting February 2015 - Present
Scripps Networks Interactive Inc. November 2012 - February 2015
Union College (KY) September 2010 - November 2012
Lake Cumberland Regional Hospital February 2010 - August 2010
Southeast Banking Systems February 2007 - February 2010
SAIC March 2006 - February 2007
ACS, a Xerox Company March 2005 - March 2006
Skills
System Administration, Servers, Windows Server, Active Directory, Network Administration, Apache, Red Hat Linux, Linux System..., Linux, VMware Infrastructure, MySQL, DNS, Networking, NetApp, VPN, Security, VMware, CentOS, RHEL, Puppet, Cisco Technologies, Virtualization, Firewalls, Python, VMware ESX, Chef, Bash scripting, Bash, Load Balancing, Microsoft SQL Server, vSphere, Cisco Routers, Jenkins, Go, Amazon Web Services..., Cloud Computing
Education
Eastern Kentucky University 2009 — 2014
Master of Science (MS), Applied Computing with option in Software Engineering
Eastern Kentucky University 2001 — 2005
Bachelor of Science, Computer Electronic Networking
Creative Lodging Solutions/National Sales June 2014 - Present
Georgetown Baptist Church January 2014 - Present
Allconnect July 2013 - May 2014
Oxford Christian Church January 2012 - January 2014
EKU Center for the Performing Arts October 2012 - May 2013
ACS, a Xerox Company August 2011 - October 2012
Transylvania University August 2009 - September 2011
CVS/Pharmacy May 2010 - December 2010
Transylvania University August 2007 - December 2009
McAlister's Deli (Corporation) May 2006 - December 2009
Skills
Customer Service, Word, Microsoft Office, Microsoft Word, Public Speaking, Music, Lyric Soprano, Singing, Vocal Pedagogy, Psychology, iOS, Social Media, Music Ministry, Residence life, Critical Thinking, General Problem Solving, Outstanding time..., Writing, Organization, Microsoft Exchange, Microsoft Excel, Microsoft powerpoint, Multi-line Phone, Analysis, Recruiting, Editing, Facebook, Event Planning, Management
Education
Eastern Kentucky University 2012 — 2014
Master of Music, Vocal Music
Transylvania University 2007 — 2011
Bachelor of Arts, Applied Vocal Music
Rockcastle County EMS May 2015 - Present
Somerset-Pulaski County EMS October 2014 - May 2015
Silver Creek Animal Hospital September 2011 - December 2011
Massage Envy May 2011 - July 2011
Multiband May 2010 - May 2011
Michaels Stores, Inc. September 2009 - May 2010
ACS, a Xerox Company May 2009 - July 2009
NACCO Materials Handling Group March 2003 - November 2008
Skills
Graphic Design, Microsoft Office, Web Design, Microsoft Word, Microsoft Excel, Customer Service, Team Building, Adobe Creative Suite, Leadership, Photoshop, PowerPoint, Social Media, Illustrator, Time Management, Event Planning, Communication
Education
Eastern Kentucky University 2015 — 2017
Master of Science (M.S.), Safety, Security, & Emergency Management (Emergency Mgmt., Homeland Security, & Occupational Safety)
Eastern Kentucky University 2012 — 2015
Bachelor's degree, Emergency Medical Care/Paramedic
Eastern Kentucky University 2001 — 2007
BFA, Art - Graphic Design
Dignity Health December 2014 - Present
CGI May 2013 - October 2014
ACS Healthcare Provider Solutions August 2012 - May 2013
ACS, a Xerox Company April 2011 - August 2012
Affiliated Computer Services - A Xerox Company June 2010 - April 2011
Affiliated Computer Services Inc January 2007 - June 2010
Christina B McCaskill, MBA 2006 - 2010
State of Georgia Department of Human Resources August 2005 - November 2007
GE Power Systems January 2005 - July 2005
FedEx Trade Networks September 2004 - December 2004
Skills
Budgets, Accounting, Invoicing, Cost Accounting, Account Reconciliation, Accounts Payable, Financial Reporting, Management, Analysis, Internal Audit, Variance Analysis, Finance, Accounts Receivable, Financial Analysis, Microsoft Excel, Forecasting, Six Sigma, Financial Modeling, Internal Controls, PeopleSoft, Financial Accounting, General Ledger, Business Analysis, Managerial Finance
Education
Keller Graduate School of Management 2004 — 2005
MASTERS, ACCOUNTING AND FINANCIAL MANAGEMENT; 2005
DeVry University 2003 — 2005
BACHELOR OF SCIENCE, ACCOUNTING 2002
The University of Georgia
State Financial Management Certificate, Primary Governmental Accounting
Monroe Comprehensive High School 1990 — 1994
High School diploma
Becker Professional Education
Molina Healthcare September 2014 - Present
Molina Healthcare April 2012 - September 2014
QTC Management/ Lockheed Martin Company February 2010 - April 2012
ACS, A Xerox Company June 2008 - February 2010
ADP June 2000 - February 2008
PacifiCare Health Systems September 1986 - June 2000
Skills
Process Improvement, Healthcare Management, Vendor Management, Healthcare, Project Management, Operations Management, Team Building, Facilities Management, Contract Management, Budgets, Program Management, Management, Visio, Software Documentation, Human Resources, Security
Education
Cypress College
SCE LEED Class
HCL Hewlett Packard January 2013 - Present
ACS, a Xerox Company July 2010 - December 2012
ACS, a Xerox Company January 2009 - August 2010
ACS, a Xerox Company January 2005 - December 2008
Skills
Scrum, C++, C#, NetApp, ITIL, Software Development..., .NET, SQL Server, Microsoft SQL Server
Education
University of Kentucky 2001 — 2004
Masters of Science, Computer Science
Eastern Kentucky University 1997 — 2001
Bachelor's of Science, Computer Science
Apple Inc. November 2010 - Present
Apple March 2010 - November 2010
Alorica August 2008 - November 2009
GC Services 2008 - 2008
ACS, a Xerox Company 2007 - 2008
EchoStar Corporation 2005 - 2007
Skills
Windows, Account Management, Mac OS X, Telecommunications, Teamwork, Team Management, Technical Documentation, Customer Service, Technical Support, iLife, OS X
Education
El Paso Community College
Computer Science
Leander High School
ACS, a Xerox Company January 2006 - Present
clubsystems group April 2002 - March 2005
Innovations2IT Inc. 2005 - 2005
CEI 1997 - 2002
Tata Consultancy Services 1995 - 1997
Skills
Outsourcing, SDLC, IT Strategy, Software Project..., Program Management, Software Development, IT Management, Strategic Planning, .NET, Software Design, Management, Microsoft SQL Server, Business Analysis, Vendor Management, Solution Architecture, Product Development, Cloud Computing, Enterprise Software, ITIL, Requirements Analysis, Project Management, Oracle, Web Services, Leadership, Consulting, Process Improvement, Agile Methodologies
Education
Duke University - The Fuqua School of Business 2007 — 2009
Executive MBA
University of Mumbai 1991 — 1995
B.S., Computer Science
Carnes Trucking Company Inc November 1991 - Present
Pegasus Transportation December 2010 - July 2011
ACS, a Xerox Company September 2010 - December 2010
Skills
Operations Management, Network Administration, iPhone development, Objective-C, Java, C++, Visual, HTML, SQL, A+ Certified, Dispatching, Logistics Management, Transportation, Troubleshooting, XP, Windows 7, System Administration, Computer Hardware, Networking, Windows, Operating Systems, VB.NET, iPhone, Shell Scripting, Database Administration, OS X, IIS, Software Installation, Hardware, Windows Server, Disaster Recovery, Servers, TCP/IP, Active Directory, Printers, Microsoft SQL Server, DNS, Laptops, Programming, Remote Desktop, Security, Management, Software Documentation, Customer Service, Technical Support
Education
Elizabethtown Community and Technical College 2008 — 2012
Associate of Science (AS), Information Technology (Programming)
Paragon Systems Inc October 2013 - Present
Security Consultants Group February 2012 - September 2013
Security Consultants Group October 2008 - February 2012
Paragon Systems, Inc. July 2003 - September 2008
Security Consultants Group October 1998 - June 2003
ACS, a Xerox Company October 1997 - September 1998
Skills
Kentucky CCDW Instructor, Notary Public, Digital Photography, Surveillance, Physical Security, Private Investigations, Firearms, Security Management, Enforcement, Criminal Investigations, Police, Criminal Justice, CCTV, Investigation, Background Checks, Weapons, Evidence, Emergency Management, NRA Pistol Instructor, American Heart..., Protection
Education
Somerset Community College 2009 — 2011
Criminal Justice
Edison State Community College 1985 — 2011
Associates of Applied Science, Criminal Justice
NRA Basic & Pistol Instructors Course
Xerox June 2015 - Present
WEDI 2012 - Present
Xerox July 2014 - July 2015
Xerox April 2012 - July 2014
ACS, a Xerox Company January 2012 - April 2012
Greystone CES July 2008 - January 2012
state of nevada 1999 - 2008
United States Navy 1993 - 1999
Skills
HIPAA, EDI, Healthcare Information..., Visio, Business Analysis, Medicaid, Healthcare, MS Project, Program Management, Process Improvement, Team Building, Business Process..., Strategic Planning, Project Planning, Team Leadership, Vendor Management, Operations Management, Government, Consulting, Management Consulting, ICD-10, Leadership, Project Management, Integration, Software Documentation, Analysis, SDLC, Cross-functional Team..., Strategy, Business Process, CRM, SaaS, Requirements Analysis, PMP, Business Intelligence, SharePoint, Requirements Gathering, IT Strategy, Software Project..., Project Portfolio..., Enterprise Architecture, IT Management, PMO, Outsourcing, Business Requirements, Software Implementation, Professional Services, Enterprise Software, Systems Analysis, Information Technology
Education
University of Nevada-Reno 2000 — 2004
Bachelors, Business
Cuyamaca College
Western Nevada College
Ygnacio valley high school
Ygnacio valley high school
University of Kentucky October 2014 - Present
Combs Holding Corporation January 2015 - Present
Impact Originals, Inc. October 2014 - March 2015
Southern Brigade of Kentucky Colonels November 2013 - March 2015
Kentucky Equality Federation June 2012 - March 2015
Commonwealth of Kentucky March 2013 - September 2014
Address Enforcement Administrative Hearing Board September 2011 - February 2013
University of Kentucky December 2006 - February 2013
NPC International June 2006 - December 2006
ACS, a Xerox Company November 2004 - April 2006
Skills
Self Motivated, Cross-functional Team..., Training & Development, Emergency Management, Coaching, Risk Management, Employee Training, Leadership, Customer Service, Policy, Management, Flexibility, Training, Enforcement, Government, Leadership Development, Time Management, Security, Law Enforcement
Education
Morehead State University 2011 — 2016
EdD, Educational Technology Leadership, 4.0
Morehead State University 2011 — 2014
Master of Arts (MA), Educational/Instructional Technology
Eastern Kentucky University 2010 — 2011
MS, Safety, Security, and Emergency Management, 4.0
Institute for Safety and Health Management 2011 — 2011
Associate Safety and Health Manager
Emergency Management Institute/FEMA
FEMA Certifications, Emergency Management
University of Louisville 2008 — 2010
BS, Communication
Bluegrass Community and Technical College 2006 — 2008
AA, Communication
Paul Laurence Dunbar High School 1999 — 2003
Diploma, General Education High School Diploma
Research Foundation of The City University of New York October 2014 - Present
Adaptive Technology Solutions Limited September 2009 - October 2014
Illuminat Jamaica Limited January 2007 - September 2009
ACS, a Xerox Company May 2006 - January 2007
e-Services Group International July 2003 - August 2005
Skills
Cisco Technologies, Network Design, Firewalls, VoIP, Network Administration, Networking, WAN, Cloud Computing, Troubleshooting, Servers, Active Directory, Switches, DNS, System Administration, Windows Server, Computer Hardware, Access Control..., CCTV Installation, Python, HTML5, CSS, JavaScript, Ruby on Rails, Django, Avaya Technologies, Juniper Technologies, Linux
Education
CUNY Bronx Community College 2014 — 2016
Associate of Science (AS), Computer Science
A+ Federal Credit Union January 2015 - Present
USAA October 2012 - December 2014
A II Z Compliance Consulting, Inc August 2012 - December 2013
ACS a Xerox company October 2009 - March 2012
Debix - The Identity Protection Network May 2009 - October 2009
Guaranty Bank June 2001 - May 2009
State Farm June 1999 - June 2001
Skills
Fraud, Risk Management, Private Investigations, Certified Fraud Examiner, Financial Risk, Banking, AML, Credit, Due Diligence, Risk Assessment, Financial Analysis, Insurance, Credit Cards, Credit Risk, Auditing, Policy, Analysis, Process Improvement, Retail Banking, Business Analysis, Fraud Detection, Change Management, Business Process..., Financial Reporting, Financial Services, Leadership, Loans, Management, Program Management, Project Management, Training, Vendor Management, Fraud Claims, Finance, Anti Money Laundering
Education
Texas A&M University-Corpus Christi 1987 — 1989
BBA, Management
Del Mar College 1985 — 1987
Associate Degree, Banking and Finance
Gamesys February 2014 - Present
ACS, a Xerox Company March 2011 - March 2013
Verizon Wireless September 2009 - June 2010
TeleTech August 2008 - December 2008
United Parcel Service August 2005 - February 2008
Premiere global Services April 2004 - June 2005
Skills
Cisco Technologies, Customer Service, Management, Microsoft Office, Networking, Switches, Troubleshooting, VPN, WAN
Education
Montclair State University 1999 — 2003
BS, Management and Information Systems
Essex County College 1997 — 1999
AS, Business Administration
Emory University July 2011 - Present
ACS, A Xerox Company December 2005 - July 2010
WaaYS October 2003 - December 2005
KANA Software 1998 - 2003
Servicesoft 1998 - 2000
Skills
Leadership, Research, Accounting, Management Accounting, Cost Accounting, Managerial Finance, Financial Analysis, Management, Analysis, Project Management, Professional Services, Recruiting, Economic Statistics, Sales, Sales Management, Stata, Writing, University Teaching, Academic Tutoring, Strategic Planning, Business Strategy, Business Planning, Business Development, CRM, Program Management, Business Process..., Strategy, Management Consulting
Education
Emory University 2011 — 2016
Doctor of Philosophy (PhD)
Emory University - Goizueta Business School 2008 — 2010
Executive MBA
University of South Alabama, College of Medicine 1993 — 1993
Research
University of Alabama at Birmingham 1989 — 1993
Bachelor of Science (BSc)
TIAA-CREF January 2015 - Present
ACS, a Xerox Company January 2010 - Present
Buck Consultants, A Xerox Company February 1999 - January 2010
Buck Consultants, A Xerox Company September 1997 - February 1999
Skills
Benefits Administration, Outsourcing, Customer Service, Employee Benefits, Process Improvement, Microsoft Office, HRIS, Business Analysis
Education
DeSales University 1987 — 1991
Bachelor of Arts (B.A.), Sales and Marketing Operations/Marketing and Distribution Teacher Education
Power Bolt and Tool Inc May 2006 - Present
ACS, a Xerox Company November 2004 - May 2006
NW Insulation 1998 - 2004
Skills
Account Reconciliation, Financial Reporting, Accounts Payable, Vendor Management, Auditing, Accounts Receivable, Human Resources, Monthly Close Process, Year-end Close, Issue Resolution, Journal Entries, Employee Training, Communication, Cross-functional Team..., Virtual Teams, Sales & Use Tax..., Payroll Taxes, Depreciation, Monthly Close, Tax, Sales Tax, Accounting, Payroll, Tax Preparation, QuickBooks, Income Tax, Accruals, Year End Accounts, Sales & Use Tax, Fixed Assets, Peachtree, Eclipse, Revenue Recognition, Mas 90, Bank Reconciliation, Job Costing, Great Plains Software, Accpac, Construction Accounting, Project Accounting, Balance, Expenses, Management, Financial Analysis, Customer Service, Leadership, Sales
Education
Florida SouthWestern State College
Bachelor of Applied Science (B.A.Sc.), Summa cum laude, Supervision and Management, A (3.97)
Edison Community College 2009 — 2010
Associate of Arts (A.A.), General Studies with Accounting focus, A (3.96)
Edison Community College 2006 — 2009
Associate of Science (A.S.) Accounting Technology, Accounting / Business, A (4.0)
Solar (Eclipse) University 2009 — 2009
9 Certifications, IT Administration, Receivables, Payables, Sales Orders Levels 1, 2, and 3, A
Education Direct 2003 — 2005
Freelance Writer, A
Trend Business College 1990 — 1991
Travel & Toursim Management, Travel & Tourism, A
ACS, a Xerox Company July 2008 - Present
Hinkle Contracting Company LLC January 2001 - June 2008
Skills
CPA
Education
Eastern Kentucky University 1992 — 1996
Bachelor's degree, Accounting
ACS, a Xerox Company May 2008 - Present
Target January 2007 - April 2007
Sonic Drive-In January 2003 - December 2006
Skills
Workforce Management, BPO, Call Center, Outsourcing, Avaya, Vendor Management, Service Delivery, Process Improvement, Capacity Planning, Sla, Business Analysis, Contact Centers, Business Process..., Metrics, Call Center Development, ACD, Troubleshooting, Workforce Planning, Operations Management, Call Centers, Technical Support, Analysis, Customer Satisfaction, Customer Experience
Education
ECPI College of Technology 2007 — 2008
Associate of Arts and Sciences (AAS), IT Computer Networking and Security Management
Lakewood High School 2002 — 2006
GEICO June 2014 - Present
Wet Seal, Inc December 2013 - June 2014
Claire's Accessories - Icing October 2013 - December 2013
Maurices February 2012 - October 2013
Kohl's Department Stores June 2011 - August 2011
ACS, a Xerox Company June 2009 - December 2009
Skills
Microsoft Office, Customer Service, Retail Management, Call Center, Sociology, Team Leadership, Highly Adaptable, Store Management, Recruiting, Management, Call Centers
Education
Ball State University 2009 — 2011
Bachelor of Science, Sociology
DePauw University 2007 — 2008
N/A, Economics
Fayette County Public Schools (KY) October 2014 - Present
Eastern Kentucky University January 2012 - December 2013
Fayette County Public Schools (KY) July 2009 - July 2011
ACS, a Xerox Company April 2009 - July 2009
Eastern Kentucky University September 2006 - February 2009
Eastern Kentucky University August 2006 - August 2006
Eastern Kentucky University August 2003 - May 2005
Eastern Kentucky University June 2001 - August 2003
Skills
Desktop Publishing, Desktop Support, Educational Technology, Art, Customer Service, metalsmithing, printmaking, drawing, sculpture, teach, teaching, painting, Mac, Writing, Teaching, Technical Support
Education
Eastern Kentucky University 2012 — 2013
Bachelor of Arts, Art Education
Eastern Kentucky University 1999 — 2006
Bachelor of Arts, Art, Studio
M&T Bank March 2015 - Present
StarTeks, Inc. October 2012 - March 2015
ACS, a Xerox Company August 2007 - September 2011
Friends and Company April 2006 - February 2007
TEKsystems June 2004 - March 2006
Skills
Technical Recruiting, Internet Recruiting, Talent Acquisition, Benefits Negotiation, Vendor Management, Recruiting, Applicant Tracking..., Contract Recruitment, Talent Management, Sourcing, Process Improvement, Business Analysis, Program Management, Account Management, Contract Negotiation, Temporary Staffing, Leadership, Management, SDLC, Information Technology
Education
East Carolina University 1985 — 1990
Bachelor of Applied Science (B.A.Sc.), English and Theatre Arts
Nazarene
Woodgroup Mustang Inc. November 2012 - Present
Alliance Engineering (Integration International Inc. Contract) August 2011 - November 2012
Golden Living August 2007 - July 2011
ACS, a Xerox Company January 2002 - July 2007
Alaron Nuclear Services June 2001 - May 2003
Evergreen nursing center May 1999 - December 2001
DCI Career Institute April 2001 - June 2001
Skills
Troubleshooting, Windows 7, Citrix, VPN, Routers, Software Installation, Active Directory, Windows Server, Computer Hardware, Computer Repair, Microsoft Technologies, Remote Desktop, Help Desk Support, Wireless Routers, NEC, Windows 9x, WebEx, Altiris, Computer Architecture, Novell Netware, Application Training, Infra Enterprise, Veritas, Peregrine, Aruba, Point Click Care, Field Service, Vendor Relations, Microsoft Office 2007, Microsoft Office 2010, Lync, Altiris Deployment..., Altiris Console, IP PBX, Voice Messaging, TeamViewer, Cisco Call Manager, Cisco UCS, SCSM, SCCM, Training
Education
DCI Career Institute 2000 — 2001
Advanced Microcomputer and LAN Support Specialist
Slippery Rock University of Pennsylvania
State of Maryland March 2012 - Present
Y of Central Maryland Head Start January 2012 - January 2013
ACS, a Xerox Company September 2010 - March 2012
ACS / TCC 2009 - September 2011
Skills
Customer Service, ITIL, SDLC, Disaster Recovery, Requirements Analysis, Vendor Management, Windows Server, Program Management, Business Analysis, Active Directory, VMware, Network Security
Education
Essex Community College
A.A.S., Network Technology
University of Maryland University College
Computer Management/Information Technology
Infinity Business Solutions. January 2013 - Present
MB Dolphin & Associates, LLC 2005 - Present
Peak Client Group, Inc. 2010 - 2014
The Boeing Company April 2010 - January 2012
ACS, A Xerox Company April 2011 - June 2011
SBC (now ATT) March 1998 - December 2004
Skills
Proposal Writing, Report Writing, Feature Writing, Marketing Communications, Documentation, Editing, Public Relations, Teaching, m, Software Documentation, Feature Articles, Program Management, Technical Writing, RFP, Microsoft Office, Creative Writing, Advertising, Customer Service, Analysis, Process Improvement, Consulting, Marketing Strategy, Management, Leadership, Copy Editing, Business Development, Time Management, Government, Marketing, Team Leadership, Human Resources, Organizational..., Training
Education
Saddleback College 2012 — 2015
AS, Human Services, Human Services, 4.0
Drake University
Bachelor of Arts (B.A.), English
Feng Shui with Nate Battoon
Feng Shui with Nate Battoon
Fiber Materials Inc April 2015 - Present
Synergent August 2013 - April 2015
TD Bank Group May 2011 - August 2013
TD Bank October 2008 - May 2011
TD Banknorth January 2008 - October 2008
ACS, a Xerox Company November 2007 - January 2008
Radio Shack March 2007 - November 2007
Office Max July 2006 - March 2007
Skills
Visio, Visual Basic, Cabling, Active Directory, Servers, Customer Service, Troubleshooting, VPN, Disaster Recovery, ITIL, Vendor Management, IT Management, Windows Server, Process Improvement, Data Center, Business Analysis, Security, Networking, Technical Support, Management, Hardware, SDLC, Project Management, Software Installation, System Deployment, Microsoft Office, IT Strategy, IT Operations, System Administration, Integration, Software Documentation, Windows, SharePoint, Banking, IT Service Management, Requirements Analysis, Change Management, Help Desk Support, Leadership, Operating Systems, Information Security, Team Leadership, VMware, SQL, Virtualization, Unix, Computer Repair, Information Technology, Wireless, Windows XP
Education
DeVry University 2011 — 2017
Bachelors, Computer Information Systems specializing in Information System Security
Lewiston Regional Technical Center 2006 — 2007
Finished 2 year vocational training program for CCNA, as well as one year of A+ PC Repair training, CCNA, A+
Graduate of Edward Little High School 2002 — 2007
High School Diploma, Network, Programming, Computer repair.
Bella Blue Studios 2005 - Present
ACS, a Xerox Company 2004 - Present
Georgetown Community Hospital April 2002 - July 2004
Georgetown Community Hospital September 2000 - April 2002
Georgetown Community Hospital May 1998 - September 2000
Carroll County Hospital May 1997 - May 1998
Education
Sullivan University 2002 — 2005
Bachelor of Science in Information Technology
Sullivan University 2000 — 2002
Associate of Science
Eastern Kentucky University 1995 — 1996
Bon Secours Virginia Health System October 2013 - Present
Chesapeake Regional Medical Center August 2011 - December 2014
ACS, a Xerox Company March 2009 - August 2011
Children's Hospital of The King's Daughters February 2006 - July 2011
Sentara Healthcare June 2004 - January 2007
Virginia Commonwealth University August 2000 - May 2004
Skills
Pharmacy, Pharmacists, Pharmacy Benefit..., Disease Management, Managed Care, Inpatient, Ambulatory Care, Primary Care, Patient Counseling, Medication Therapy..., Pediatrics, Healthcare, Hospitals, Clinical Research, Healthcare Management, Healthcare Information..., Anticoagulation, IV
Education
Virginia Commonwealth University 1999 — 2000
PG2 Ambulatory Care/Primary Care Residency
Virginia Commonwealth University 1998 — 1999
Pharmacy Practice Residency
Duquesne University 1996 — 1998
Pharm.D.
Duquesne University 1992 — 1997
B.S., Pharmacy
N/A (Private employment) September 2013 - July 2015
ACS, a Xerox Company November 2010 - August 2013
Eastern Washington University October 2008 - June 2010
CyanTest Inc June 2008 - September 2008
Vector December 2007 - April 2008
Skills
Training, Software Documentation, Customer Service, Quality Assurance, Team Building, Testing, Sales, Policy, Video Games, Teaching, Community Outreach, Public Speaking, Event Planning, Nonprofits, Microsoft Office, Research, Fundraising, Editing, Social Media, Data Entry, Outlook, Microsoft Excel, Animation
Education
Eastern Washington University 2005 — 2010
BA, Viola Performance
North Central High School 2001 — 2005
High School diploma
Cisco Systems December 2014 - Present
Epic Games January 2014 - November 2014
AHC Inc. February 2012 - January 2014
GlaxoSmithKline April 2011 - February 2012
ACS, a Xerox Company November 2010 - January 2011
Skills
Troubleshooting, Access, Networking, Hardware, Software Installation, Help Desk Support, Customer Service, Time Management, Wireless, Laptops, Marketing, Accounting
Education
DeVry University 2010 — 2011
Associate of Applied Science, Network Systems AdministrationOctober 2011
Academy of Computer Education 2008 — 2008
A+ Certification
Microsoft February 2014 - Present
Xtreme Consulting Group, Inc. December 2010 - Present
Microsoft December 2010 - February 2014
ACS, a Xerox Company January 2010 - March 2010
Peak 10 2007 - 2009
Skills
Microsoft Exchange, MIPS, Active Directory, Blackberry Enterprise..., Microsoft Technologies, DNS, Hyper-V, Powershell, SCCM, Servers, Windows Server, VMware, SharePoint, IIS, Virtualization, DHCP
Education
ECPI College of Technology 2003 — 2006
Associate of Computer Sciences, Network Engineering
Xerox February 2013 - Present
Xerox Business Services January 2006 - February 2013
ACS, a Xerox Company 2006 - March 2012
Northrop Grumman Ship Systems (NGSS) December 2003 - January 2006
Park Place Entertainment (Caesars) February 1992 - December 2003
Grand Casino 1993 - 1998
casino resource corp 1992 - 1992
Rushing and Guice 1990 - 1992
Skills
Business Continuity, Outsourcing, Vendor Management, Mergers, Strategic Planning, Process Improvement, Contract Negotiation, Legal, Management, Cloud Computing, Licensing, Mergers & Acquisitions, Procurement, Budgets, System Administration, Legal Writing, Software Licensing, Operations Management, Leadership, Contract Management, Team Leadership, Negotiation, Human Resources, Due Diligence, Corporate Law, Program Management, Business Process..., Government, Executive Management, Risk Management, IT Outsourcing, Analysis, Cross-functional Team..., IT Strategy, Management Consulting, Start-ups, Strategic Partnerships, Business Development, Business Analysis, Professional Services, SaaS, Business Process, CRM, Enterprise Software, Consulting, Integration, Solution Selling, Business Intelligence, Change Management, ERP
Education
University of Mississippi School of Law 1987 — 1990
Doctor of Law (JD), Law
Delta State University 1984 — 1987
BBA, Accounting, finance
Aerotek May 2012 - Present
ACS, a Xerox Company May 2011 - July 2011
Union Gospel Mission of Spokane June 2006 - December 2010
Community Colleges of Spokane August 1998 - March 2006
Education
Eastern Washington University
B.A., Communication Disorders
Everett Community College
A.T.A., Early Childhood Education
Project Management Solutions September 2008 - Present
Electronic Data Systems January 2007 - September 2008
ACS, a Xerox Company January 2006 - January 2007
Orchestrate IT 2002 - 2007
Orchestrate IT May 2001 - December 2005
Telcordia Technologies July 2000 - May 2001
Alltel Information Services April 1999 - May 2000
Levi-Strauss & Co February 1994 - April 1999
Skills
PMP, PMO, Telecommunications, Program Management, MS Project, Project Planning, Project Implementation, Project Portfolio..., Project Execution, Project Delivery, ITIL, Six Sigma, IT Management, Training Delivery, Consultation
Education
Dallas Baptist University 1987 — 1989
B.S.B.A, Finance
Dallas Baptist University
MBA, Studies
Wheaton College May 2013 - Present
St Matthew United Church of Christ July 2009 - Present
Chumas Enterprises March 1997 - Present
Wheaton College August 2012 - May 2013
Raddon Financial Group, an Open Solutions Company October 2008 - June 2011
ACS, a Xerox Company April 2006 - September 2008
Creative Systems Corporation October 2003 - March 2006
Skills
Servers, Active Directory, Disaster Recovery, Testing, Troubleshooting, Windows, Microsoft Office, Operating Systems, Hardware, Administration, Analysis, Software Installation, Customer Service, Windows Server 2003, Computer Hardware, SQL Server, Problem Solving, DNS, VoIP, Network Administration, Windows Server, Quality Assurance, System Administration, Call Center, Help Desk Support, Business Intelligence, Call Centers, Microsoft SQL Server, IT Service Management, Networking, Network Security
Education
MicroTrain Technologies, Lombard, IL 2012 — 2012
CCNA, Windows 7 MCITP, Server 2008 MCITP
Danville Area Community College
Associate of Science (A.S.), Physical Sciences
University of Illinois, Urbana, Illinois
B.S., Liberal Arts & Sciences, Physics
ACS, a Xerox Company May 2011 - Present
Pace January 2011 - May 2011
Snelling Staffing Services August 2010 - January 2011
Native Staffing 2010 - 2011
Ashley Construction January 2008 - August 2010
Skills
Desktop support, Customer service, Windows
Education
Eastern New Mexico University 2007 — 2008
None, Computer science
Clovis New Mexico High School 2004 — 2007
High school diploma, Computers
Deloitte Consulting LLP January 2012 - Present
Siemens Industry August 2011 - December 2011
Cham Holding January 2009 - May 2010
ACS, a Xerox Company October 2007 - December 2008
Aon Hewitt October 2005 - July 2007
Just Energy January 2004 - October 2005
MTN SYRIA September 2002 - December 2003
Alitalia Compagnia Aerea Italiana SpA May 1996 - August 2000
Skills
Experience working..., Ability to create and..., Skillful in building..., Proven capability to..., Ability to..., Capability to work..., Possess excellent..., Professional team..., Proven track record in..., Possess excellent..., Proficient with..., Public Speaking, Project Management, Corporate Communications, Management, Public Relations
Education
DePaul University, Illinois 2007 — 2009
Master's Degree, Communications
Damascus University 1991 — 1996
Bachelor's degree, English
Quitman Development Corporation November 2014 - Present
Miller Homes Group November 2014 - Present
Work Wife Solutions August 2010 - November 2014
Alsbridge August 1999 - December 2010
ACS, a Xerox Company August 1996 - August 1999
Skills
Outsourcing, Executive Management, Event Planning, Business Development, Human Resources, Budgets, Event Management, Leadership, Strategy, Team Building, Management, New Business Development, Strategic Planning, Sales, Customer Service, Negotiation, Telecommunications
Education
Dallas Baptist University 1991 — 1995
Business Managment and Christian Education
TeleTech January 2010 - Present
TeleTech June 2009 - January 2010
PeopleSupport August 2007 - June 2009
SOURCECORP August 2005 - August 2007
ImageEntry, Inc January 1998 - August 2005
ACS, a Xerox Company January 1984 - January 1998
Skills
BPO, Process Improvement, Performance Management, Call Center, Operations Management, Customer Experience, Workforce Management, Outsourcing, Customer Satisfaction, Recruiting, Service Delivery, Management, Leadership, Call Center Development, Call Centers, Team Management, CRM, Team Leadership, Contact Centers, Change Management, Offshoring, Telecommunications, Vendor Management, Business Process..., Inbound Marketing, Customer Retention, Customer Service, Business Development, Training, Account Management, Team Building, Telemarketing, Coaching, Quality Assurance, Employee Engagement, Transition Management, Sla, Operational Excellence, Program Management, Cross-functional Team..., Executive Management, Quality Management, Six Sigma, Employee Training, P&L Management, Strategy, Avaya, IEX
Education
Eastern Kentucky University
Associate, Nursing
Lees Jr. College
Nursing
Intrepid USA Healthcare Services September 2014 - Present
Xerox March 2001 - April 2014
ACS, a Xerox Company March 2001 - March 2014
DAIco Supply August 1997 - April 2000
Skills
Account Analyst, Microsoft Excel, Microsoft Word, TMRS, Tangoe CMP bill..., Account Reconciliation, Accounts Payable, Refund check processing, Revenue Stimulation..., Accounts payable credit..., Wire Transfers, Journal Entries, Accruals, IT Management, BPO, Outsourcing, Forecasting, IT Service Management, Integration, Vendor Management, Accounts Receivable, Data Entry, Invoicing, Microsoft Office, Invoice Processing, Vendor Relationships, Inventory Analysis
Education
Eastfield College 1987 — 1989
North Mesquite High School 1980 — 1985
Catamaran RX February 2013 - Present
Carrier Enterprise May 2011 - January 2013
Lockheed Martin (Contractor) December 2010 - February 2011
Florida Hospital August 2010 - October 2010
ACS, a Xerox Company May 2010 - August 2010
Symantec Enterprise July 2009 - January 2010
Orange Lake Resorts January 2008 - August 2009
Orlando Sentinel Communications November 2000 - April 2008
Orlando Sentinel November 2000 - March 2008
Convergys October 1999 - November 2000
Skills
Troubleshooting, Technical Support, Microsoft Exchange, System Administration, Servers, Windows 7, Hardware, Management, System Deployment, SQL, Help Desk Support, Software Installation, Computer Hardware, Laptops, Databases
Education
T. L. Weston High School 1986 — 1989
Diploma, General Studies
DeVry University
Bachelor, Network and Communication Management
Xerox August 2014 - Present
ACS, a Xerox Company 2006 - August 2014
Xerox 2006 - August 2014
Skills
Account Management, Instructor-led Training, Needs Analysis, Blended Learning, Training, Employee Training, Change Management, Instructional Design, Leadership, Call Center, Strategy, Strategic Planning, E-Learning, Learning Management, Talent Management, Coaching, Staff Development, Call Centers, Budgets, ADDIE, Recruiting, Program Management, Technical Writing, Project Management, Leadership Development, Learning Management..., Training Delivery, Performance Consulting, Captivate
Education
D'Youville College
Education
RFA
RFA
RFA
Home Depot November 2011 - January 2013
RBS WorldPay( Citizens) January 2007 - February 2011
Compu Credit (Columbus Bank & Trust) December 2005 - November 2006
Liberty Mutual Insurance August 2004 - December 2005
ACS, a Xerox Company February 2003 - April 2004
ACS, a Xerox Company February 2003 - April 2004
Skills
Fraud, Banking, Account Reconciliation, Credit Cards, Credit, Training, Management, Finance, Quality Assurance, Insurance, Team Building, Customer Service, Project Planning, Policy, Negotiation, Chargebacks, Troubleshooting, Sales Operations, Teamwork, Settlement, Corporate Law, Dispute Resolution, Payments
Education
DeVry University
Nathan Bedford High School
The William Brigmon Foundation December 2013 - Present
EnerSys September 2013 - Present
MPW Industrial Services November 2011 - September 2013
Ceradyne, Inc. May 2011 - August 2011
ACS, a Xerox Company November 2007 - February 2010
We're Wireless July 2007 - November 2007
David Williams Land Surveying June 2000 - August 2005
Skills
Leadership, Health Sciences, Microsoft Office, Training Delivery, OSHA Trainer, OSHA Certified, Certified Pool Operator, Industrial Hygiene, Epidemiology, Air Quality, Toxicology, Safety, Public Safety, Cpr Certified, HAZWOPER, Hazardous Materials
Education
Eastern Kentucky University 2009 — 2011
BS, Environmental Health Science
University of Phoenix 2007 — 2009
AA, Criminal Justice
University of Kentucky 2002 — 2005
Bachelor's degree, Political Science and Government
Eastern Kentucky University
Master of Science (MS), Safety Security and Emergency Management
TD Bank July 2013 - Present
Citi August 2012 - May 2013
City of New York - FISA January 2009 - July 2012
Merrill Lynch September 2008 - December 2008
Legg Mason November 2007 - June 2008
ACS, a Xerox Company June 2002 - November 2007
StayinFront September 2000 - May 2002
SymphonyIRI Group, Inc August 1998 - September 2000
Blue Cross Blue Shield August 1995 - August 1998
Macys 1986 - 1997
Skills
Data Warehousing, HRIS, Production Support, Business Intelligence, ETL, Compensation, Data Modeling, OLAP, Benefits Administration, Business Objects, Data Integration, Data Quality, Analysis, Business Analysis, Databases, Deferred Compensation, Employee Benefits, HR Project Management, Project Management, Requirements Gathering, SDLC, Software Documentation, Visio, Testing, Business Process, User Acceptance Testing, CRM, SharePoint, Vendor Management, Systems Analysis, SQL, Crystal Reports, Integration, Unix, Process Improvement, Information Technology, Data Migration, Human Resources, Mainframe, Consulting, DB2, Training, Change Management, IT Management, MS Project
Education
Rutgers the State University/New Jersey Institute of Technology 1991 — 1995
BA, Computer Science
Essex County College 1987 — 1991
AAS, Architecture
Premier Power Maintenance August 2015 - Present
AMP Quality Energy Services 2010 - July 2015
Utility Service Corporation 2008 - 2010
ACS, a Xerox Company 2004 - 2007
University of Kentucky Survey Research Center 2002 - 2004
US Army 1997 - 2001
Skills
Testing, Electrical Maintenance, Electrical Safety, Electrical Testing, Short Circuit Analysis, Load Studies, Protective Device..., Short Circuit, Power Protection, Electricity
Education
University of Kentucky 2003 — 2005
Associate, Science
Eastern Kentucky University 1997 — 1998
LS Systems September 2012 - Present
County of Tulare November 2008 - August 2012
Kaweah Delta Medical Center 2006 - 2006
ACS, a Xerox Company February 2000 - December 2005
Visalia Computer Technology Inc. June 1993 - November 1999
Skills
VMware, Troubleshooting, Cisco Technologies, Servers, Software Installation, Routers, Switches, Windows, Printers, Networking, Active Directory, Novell, DHCP, System Administration, VoIP, DNS, Wireless Networking, IT Service Management
Education
DeVry University 2007 — 2008
Bachelors of Science, Technical Management
College of the Sequioas 1996 — 1999
Associates of Science, Electronics
SunGard Availability Services August 2012 - Present
SunGard Availability Services May 2011 - July 2012
Polycom September 2010 - March 2011
Objective Cloud Consulting January 2010 - September 2010
Keystone Equities Group January 1998 - September 2010
Rudolph and Associates January 2010 - August 2010
ACS, a Xerox Company April 2008 - February 2010
International Business Machines March 2005 - April 2008
Corio January 2004 - March 2005
Planalytics July 2003 - February 2004
Skills
SaaS, Mergers, Cloud Computing, Professional Services, Enterprise Software, Management Consulting, Outsourcing, P&L Management, Contract Negotiations, Business Management, Program Management, Solution Selling, Disaster Recovery, ERP, Acquisition Integration, Executive Management, PMO, Sales Management, Strategic Partnerships, Team Building, Consultative Selling, Management, Contract Negotiation, Strategy, Selling, Mergers & Acquisitions, Integration, Process Improvement, Account Management, Start-ups, Leadership, Business Intelligence, Business Development, CRM, Change Management, IT Service Management, Consulting, Managed Services, Go-to-market Strategy, Sales Operations, IT Strategy, Virtualization, Business Alliances, Vendor Management, Strategic Planning, Service Delivery, Business Process..., Data Center, Information Technology, Risk Management
Education
Drexel University 1984 — 1988
MBA, Information Systems
Franklin & Marshall College 1979 — 1983
BA, Accounting
Littelfuse July 2011 - Present
ACS, a Xerox Company June 2009 - July 2011
Baker & McKenzie December 2001 - April 2009
Computer Systems Institute October 2000 - November 2001
Comercializadora Network Centric Computing August 1996 - January 2000
IBM February 1982 - July 1996
Skills
DNS, Citrix, DHCP, IIS, Altiris, VMware ESX, Virtualization, VMware, vSphere, Windows Server, IBM-Netapp SAN, Customer Service, Pointsec, MCSE 2003, Innovator, DFS, Perseverant, EMC SAN, Windows Server 2008..., Data Center, Active Directory, SAN, IT Management, Servers, LAN-WAN, Cisco Technologies, Hardware, TCP/IP, Switches, Operating Systems, Networking, EMC Storage, Microsoft Certified...
Education
Global Knowledge 2002 — 2008
MCSE 2000/2003 Windows Servers
Computer Systems Institute 2000 — 2001
MCSE NT 4.0 Microsoft Networking Program
IBM International Technical Support Centers 1982 — 1999
Systems Engineering and Networking
Escuela Politécnica Nacional 1975 — 1981
Bachelor of Science, Electronics Engineering
Visionworks of America March 2015 - Present
ACS, a Xerox Company April 2009 - Present
Skills
Business Intelligence, Technical Writing, Troubleshooting, Integration, Project Management, Microsoft Office, Leadership, Customer Service, Process Improvement, Program Management, Management, Team Building, Cross-functional Team..., Customer Satisfaction, Call Centers, Training
Education
Eastern Kentucky University
University of Kentucky
EMC January 2012 - Present
Accenture August 2005 - September 2011
ACS, a Xerox Company August 2003 - July 2005
ACS, a Xerox Company October 2001 - July 2003
ACS, a Xerox Company October 1998 - October 2001
Mastech September 1997 - October 1998
Skills
Management Consulting, Contract Management, Contract Negotiation, Disaster Recovery, Data Center Architecture, Data Center Relocation, Outsourcing Advisory, IT Outsourcing, Outsourcing Management, Program Management, Project Portfolio..., Software Project..., Account Management, Data Center, Outsourcing, IT Management, IT Service Management, Vendor Management, Cloud Computing, IT Strategy, Integration, Enterprise Architecture, Management
Education
Duquesne University
B.S, Education
Robert Morris University
Graduate Coursework, Business Systems Technologies
University of Pittsburgh
Graduate Coursework, Software Science
Paramount Staffing July 2014 - Present
Paramount Staffing 2011 - Present
Paramount Staffing 2010 - 2011
National Pizza Products 2007 - 2010
ACS, a Xerox Company 2006 - 2007
Bill Kay Chrysler 2000 - 2006
Skills
Employee/Labor Relations, New Hire Orientation, Client Services, Benefits Administration, Payroll, Recruitment/Retention, Problem Solving, Employee Relations, HRIS, Human Resources, Training, Employee Benefits, FMLA, Personnel Management, Temporary Staffing, Onboarding, Temporary Placement, Applicant Tracking..., Interviews, Job Descriptions, Hiring, Employment Law, Staffing Services, Performance Management, Employee Handbooks, Exit Interviews, Background Checks, Customer Service, Conflict Resolution, Policy, ADP Payroll, Open Enrollment, Staff Retention, Recruiting, Workers Compensation, Internet Recruiting, Job Fairs, Screening, Coaching, Building Relationships, COBRA, I-9 Compliance, Labor Relations, New Hire Orientations, Workforce Planning, Full-life Cycle..., Screening Resumes, College Recruiting, Benefits Negotiation, Talent Acquisition
Education
DeVry University 2005 — 2008
Bachelor of Science in Business Administration (BSBA), Human Resource Management
ECPI University January 2015 - Present
The Art Institute of Virginia Beach April 2011 - January 2015
ACS, a Xerox Company January 2008 - April 2011
Kelly Services May 2007 - April 2008
Staffing Plus, Inc May 2005 - May 2007
The Commission on Graduates of Foreign Nursing Schools September 2003 - May 2005
Skills
Higher Education Policy, College/University..., Higher Education..., Policy and Procedure..., Higher Education..., Academic Affairs, Training, Interviews, Higher Education..., Customer Service, Leadership, Quality Assurance, Project Management, Employee Benefits, Management, Recruiting, Benefits Administration, Software Documentation, New Hire Orientations, Employee Relations, Process Improvement, System Administration, Higher Education, Human Resources, Microsoft Office, Public Speaking
Education
Argosy University-Phoenix Online Division 2012 — 2014
Master of Arts (MA), Postsecondary and Higher Education
East Stroudsburg University of Pennsylvania 1998 — 2002
Bachelor of Science, Media Communications and Technology
Xerox August 2011 - Present
ACS, a Xerox Company July 2008 - August 2010
Ernst & Young August 2005 - June 2008
Free lancer January 2005 - June 2007
Soria y Asociados February 2003 - July 2003
Skills
Risk Management, Auditing, Internal Controls, Estados financieros, Gestión de proyectos, Informes financieros, Finanzas, Project Management, Auditorías internas, Auditorías, Finance, Ley Sarbanes-Oxley, Contabilidad, Impuestos, Análisis financiero, Auditorías contables, Control interno
Education
EAE Business School 2010 — 2011
MBA
Instituto Tecnológico y de Estudios Superiores de Monterrey 2002 — 2007
Bachelos in Finance and Accounting
GreenLight Mobile March 2012 - Present
Papa John's Pizza June 2011 - Present
Integrity Wireless February 2008 - December 2010
The Cabinet Company August 2004 - July 2008
ACS, a Xerox Company August 2006 - February 2008
Colortyme August 2002 - July 2004
Skills
Android, Outstanding Customer..., Microsoft Office, Direct Sales, Sales Management, Customer Retention, Product Delivery
Education
Durham Technical Community College 2011 — 2013
Mary E. Phillips High School
High School Diploma
World Wide Technology September 2008 - Present
Electronic Data Systems January 2007 - September 2008
ACS, a Xerox Company January 2006 - January 2007
Orchestrate IT May 2001 - December 2005
Telcordia Technologies July 2000 - May 2001
Alltel Information Services April 1999 - May 2000
Levi-Strauss & Co February 1994 - April 1999
Skills
Project Planning, Project Implementation, Project Portfolio..., Project Execution, Process Development, Data Center, ITIL, Project Delivery, Project Coordination, Disaster Recovery, MS Project, IT Operations, Scope Management, Training Delivery, RFP, Auditing, Certified Project..., PMBOK, Resource Management, Project Scheduling, Project Estimation, Risk Assessment, Risk Management, Quality Management, Quality Assurance, Project Facilitation, PMP, Telecommunications, Program Management, PMO, PMI, SDLC, Waterfall, Process Improvement, Requirements Analysis, Change Management, CMMI, Risk Mitigation, Vendor Management, IT Management, Project Management, Professional Services, Infrastructure, Visio, VoIP, Leadership, Integration, Cisco Technologies, Information Technology, System Deployment
Education
Various 1999 — 2006
Dallas Baptist University
MBA, Studies
Dallas Baptist University
B.S.B.A, Finance
180 Logistics July 2012 - Present
Eaton Electrical February 2011 - November 2012
Eaton Corporation February 2011 - January 2012
Eaton Electrical February 2011 - November 2011
ACS, a Xerox Company November 2010 - February 2011
ACS, a Xerox Company November 2010 - February 2011
Oriental Trading Company May 2009 - August 2009
Oldcastle Materials June 2007 - August 2007
Iowa Methodist Medical Center February 2005 - August 2007
Skills
Six Sigma, Quality Assurance, Root Cause Analysis, SPC, Lean Manufacturing, Process Improvement, DMAIC, Manufacturing, ISO, Troubleshooting, Value Stream Mapping, Quality Management
Education
Iowa State University 2005 — 2010
B.S., Industrial Technology
Des Moines Hoover High 2000 — 2005
Des Moines Area Community College
ACS, a Xerox Company April 2011 - March 2012
John Crane December 2010 - April 2011
Title Resource Group July 2010 - September 2010
University of Phoenix November 2006 - March 2009
Education
Eastern Michigan University
Bachelor of Science, Social Sciences
Microsoft June 2013 - Present
Guidant Financial June 2014 - September 2014
Varian Medical Systems August 2012 - January 2013
Half Price Heaven February 2012 - July 2012
Galileo Processing November 2011 - February 2012
Blockbuster August 2011 - December 2011
Volt Technical Resources August 2011 - October 2011
Pizza Time April 2011 - August 2011
ACS, a Xerox Company January 2011 - April 2011
Forgefire September 2010 - March 2011
Skills
Programming, C#, C++, Game Programming, Computer Hardware, HTML, PHP
Education
DeVry University 2007 — 2011
Bachelor of Science, Game and Simulation Programming
Alta High School, Class of 2007 2004 — 2007
High School Diploma
M&C Children's Place June 2015 - Present
Kaelidoscope's Childcare & Preschool November 2014 - June 2015
ACS, a Xerox Company January 2008 - June 2011
Liberty Mutual Insurance 2006 - 2008
Skills
Early Childhood...
Education
Endicott College 1987 — 1989
Associate's degree, Early Childhood Education and Teaching
Newark Senior High 1984 — 1987
Diploma, General Studies
Ventech Solutions July 2015 - Present
General Dynamics Information Technology January 2015 - July 2015
General Dynamics Information Technology August 2012 - January 2015
Buccaneer, A General Dynamics Company August 2011 - August 2012
Buccaneer, A General Dynamics Company May 2010 - July 2011
ACS, a Xerox Company August 2009 - April 2010
IFMC June 2008 - August 2009
IFMC May 2005 - June 2008
IFMC November 2002 - May 2005
IFMC June 2001 - November 2002
Skills
Technical Support, Visio, Windows 7, BMC Remedy, Quality Assurance, PowerPoint, Microsoft Excel, XP, Windows XP, Microsoft Word, Microsoft Office 2007, SnagIt, Access, PL/SQL, Windows XP Professional, Word, Excel, Software Training, Microsoft Office, Troubleshooting
Education
Des Moines Area Community College 2012 — 2016
Associate of Science (A.S.), Management Information Systems, Programming and Database
Abraham Lincoln High School
Diploma
VCE August 2015 - Present
Panduit October 2011 - January 2015
Chicago Sun-Times March 2007 - June 2011
ACS, a Xerox Company July 2003 - October 2006
Ingersoll Rand Security Technologies January 1995 - January 2003
Harrow Products 1995 - 2003
Skills
Research Design, Data Center, IT Management, Network Administration, ITIL, Servers, Change Management, Process Improvement, Technical Support, Project Management, IT Operations, IT Strategy, Management, Troubleshooting, Cisco Technologies, System Administration, Disaster Recovery, Infrastructure, Service Delivery, Enterprise Software, Unix, Outsourcing, Solution Architecture, Networking, HP, Team Leadership, Storage, WAN, Business Process, Business Process..., Routers, Virtualization, Managed Services, System Deployment, Integration, IT Service Management, Vendor Management, Security, VMware, Enterprise Architecture, Leadership, Information Technology, SAN, Active Directory, Citrix, SharePoint, Storage Area Networks, Windows Server, Network Security, Cloud Computing
Education
University of Phoenix 2010 — 2012
Masters of Business Administration, Information Technology Management
University of Phoenix 2003 — 2006
Bachelors of Science, Business Management
Davenport University 1992 — 1995
Associates of Science, Computer Information Services
Humana November 2005 - February 2015
ACS, a Xerox Company April 1999 - June 2003
Skills
Project Planning, Project Management, Leadership, Program Management, Business Analysis, Operations Management, Customer Satisfaction, Team Building, Process Improvement, Vendor Management, Project Implementation
Education
Diablo Valley College 1979 — 1981
None, Geology/Earth Science, General
Creative Lodging Solutions April 2014 - Present
Lexmark April 2013 - April 2014
Xerox Services April 2012 - March 2013
TEKsystems January 2012 - April 2012
U.S. Department of State July 2011 - December 2011
ACS, a Xerox Company June 2007 - July 2011
ACS, a Xerox Company June 2006 - June 2007
ACS, a Xerox Company December 2004 - January 2006
ACS, a Xerox Company December 2002 - December 2004
Skills
Business Analysis, Payroll Administration, Information Management, Payroll, User Acceptance Testing, Customer Support, Requirements Gathering, Training, Visio, Project Support, SDLC, Software Documentation, Requirements Analysis, Workflow, System Testing, Disaster Recovery, Site Administration, Business Process, SharePoint, XML, Agile Methodologies, Technical Writing, Windows, Security, Management, Troubleshooting, Testing, Databases, Quality Assurance, Web Applications, Vendor Management, SQL, Access, Software Project..., Integration, Process Improvement, Analysis
Education
Strayer University 2008 — 2011
Eastern Kentucky University 2007 — 2008
Century 21 Fisher & Associates May 2012 - Present
StarTek January 2011 - March 2012
ACS, a Xerox Company April 2001 - December 2010
Sykes 1999 - 2001
TECOM Inc. (a division of TECO Energy) 1997 - 1998
Member Services Group, Inc. 1993 - 1997
Acordia, Inc. 1992 - 1993
Insurance Administration Center, Inc. (a division of Brown & Brown, Inc.) 1990 - 1992
Citicorp 1980 - 1990
Skills
BPO, CRM, Call Center, Management, Outsourcing, Customer Experience, Account Management, Vendor Management, Workforce Management, Operations Management, Customer Satisfaction, Inbound Marketing, Call Centers, Process Improvement, Business Development, SaaS, Solution Selling, Selling, Business Process..., Leadership, Service Delivery, New Business Development, Marketing, Start-ups, Sales, Customer Retention
Education
State University of New York at Buffalo 1977 — 1979
MBA, Marketing
Drew University 1970 — 1974
BA, English
SCM at Cognizant Technology Solutions September 2013 - Present
Tom Hyatt Photography March 2010 - Present
ACS, A Xerox Company 2009 - October 2013
IDR, Inc. 2009 - 2010
Bank of America March 1997 - November 2008
VDOT 1991 - 1995
Skills
Release Management, SDLC, Software Configuration..., ClearQuest, Unix, AIX, Agile Methodologies, Business Process, CVS, Change Management, ClearCase, Enterprise Architecture, IT Strategy, ITIL, Integration, JIRA, Perforce, Perl, Project Management, Requirements Analysis, Requirements Gathering, Solaris, Quality Center, Visio
Education
Emory and Henry College 1988 — 1990
BA, Management, Computer Information Management
Virginia High School 1983 — 1986
High School Diploma
International Business Institute 1989
University of Kentucky
University of Kentucky
Towers Watson November 2013 - Present
Mercer October 2011 - October 2013
ACS, a Xerox Company August 2010 - September 2011
Hewlett-Packard August 2009 - July 2010
EDS August 2008 - July 2009
EDS September 2007 - July 2008
Fidelity Investments August 2006 - August 2007
EDS April 2005 - July 2006
Towers Perrin June 1997 - March 2005
Prudential April 1978 - May 1997
Skills
Benefits Administration, Business Analysis, Business Process..., Change Management, Consulting, Defined Benefit, Employee Benefits, HRIS, Leadership, Outsourcing, Performance Management, Process Improvement, Program Management, Requirements Analysis, SDLC, Service Delivery, Vendor Management, BPO, Requirements Gathering
Education
Eastern University 1994 — 1999
MBA
School for Refresher Classes August 2013 - Present
ACS, a Xerox Company August 2011 - August 2013
Contract Positions - Boeing, Fox Systems, Rural Metro, Sagicor Life August 2007 - August 2011
State Mortgage March 2007 - August 2007
Contract Positions - Comsys, Merchants Information Solutions, Motorola, Qwest November 2001 - March 2007
Arthur Andersen, LLP March 2001 - November 2001
Circle K-Tosco Marketing Company February 1997 - March 2001
Skills
Access, Finance, Analysis, Customer Service, Financial Statements, Leadership
Education
DeVry University Phoenix, AZ 2015 — 2017
Bachelor’s Degree, Computer and Information Systems Security/Information Assurance
Keller Graduate School of Management 1997 — 1999
Masters Degree; MBA, Business
DeVry Institute of Technology 1992 — 1995
Bachelor of Science, Accounting
Cox Enterprises Inc. April 2007 - Present
Life Therapeutics 2006 - 2007
ACS, a Xerox Company 2003 - 2006
Oracle 2000 - 2002
Parke Davis/Pfizer 1999 - 2000
Wachovia, A Wells Fargo Company 1994 - 1999
Education
Dekalb Community College
AA, Business Administration
Hampton University
BS, Accounting
GoEngineer December 2012 - Present
GoEngineer April 2012 - December 2012
Progrexion March 2012 - April 2012
Progrexion November 2011 - April 2012
Progrexion October 2010 - April 2012
GameStop October 2005 - March 2011
ACS, a Xerox Company July 2005 - August 2010
ACS, a Xerox Company September 2007 - September 2008
DeVry University October 2005 - February 2006
Skills
Marketing, Social Media, Sales, Marketing Strategy, Facebook, Lead Generation, Entrepreneurship, Sales Management, Social Networking, Customer Service, Product Marketing, Time Management, Start-ups, Gaming, Social Media Marketing, Editing, Microsoft Excel, Bilingual-Cantonese, 3D Printing, Salesforce.com, CRM, Solidworks, NetSuite, Store Management, Account Management, Online Advertising, SEO, Game Design, Market Research, Video Game Design, Retail Management, Asset Management, Leadership Development, Mentoring Of Staff, 3D Prototyping
Education
University of Utah - David Eccles School of Business 2010 — 2012
Bachelor's degree / Double Major, Marketing / Management
Salt Lake Community College 2006 — 2009
Associates, Business
DeVry University Phoenix 2005 — 2006
N/A, Game Simulation Programming
Jordan Applied Technology Center 2004 — 2005
High School Diploma, Business; Programming and Multimedia
Unisys January 2014 - Present
Dell June 2012 - December 2013
Dell May 2011 - June 2012
ACS, a Xerox Company December 2010 - May 2011
ACS, a Xerox Company May 2010 - December 2010
ACS, a Xerox Company April 2010 - July 2010
ACS, a Xerox Company October 2009 - April 2010
ACS October 2007 - October 2009
Affiliated Computer Services August 2005 - September 2007
Skills
Building Relationships, Transition Management, Program Management, PMO, Project Management, Project Portfolio..., Process Improvement, IT Management, Service Delivery, PMP, ITIL v3 Foundations..., Cross-functional Team..., Escalation Resolution, Incident Management, Management, Leadership, SharePoint, Resource Management, Disaster Recovery, ITIL, Data Center, Requirements Analysis, IT Service Management, Service Desk, Project Delivery, IT Outsourcing, Outsourcing, Integration, IT Transformation, IT Strategy, IT Operations, Server Migration, Migration Projects, Service Management, System Migration
Education
Dallas Baptist University 2002 — 2005
Bachelor of Science (BS), Interdisciplinary Studies (Business Management & Religion)
Christ for the Nations 1998 — 2000
Associate's degree, General Studies
Torrid August 2013 - Present
ACS, A Xerox Company November 2011 - June 2013
Skills
Customer Service, Retail, Sales, Visual Merchandising, Retail Sales, Merchandising, Inventory Control, Inventory Management, Apparel, Driving Results, Fashion, Loss Prevention, New Store Openings, Store Operations, Time Management
Education
Dalton State College 2011 — 2011
General Education
Dalton Technical College
Bergelectric May 2013 - Present
iServe Residential Lending May 2012 - August 2012
Bumble Bee Foods March 2012 - May 2012
IMPAC September 2011 - November 2011
LifeLock February 2008 - July 2009
ACS, a Xerox Company January 2006 - December 2007
National Imaging Associates February 2004 - November 2005
WSA Security February 2004 - November 2004
Henkels & McCoy, Inc June 2000 - April 2003
Skills
Accounting, Accounts Payable, General Ledger, Sarbanes-Oxley Act, Accounts Receivable, Payroll, Invoicing, Account Reconciliation, SAP, Journal Entries, Software Documentation, Finance, Human Resources, Financial Statements, Customer Service, Auditing, Bank Reconciliation, Data Entry, Great Plains Software, Microsoft Dynamics GP
Education
DeVry University
Catholic Health Initiatives June 2010 - Present
Dell Services June 2010 - November 2010
ACS, a Xerox Company July 2007 - August 2009
Sanmina-SCI May 2002 - July 2007
Education
Eastern Kentucky University 1999 — 2002
B.B.A, Computer Information Systems
ACS, a Xerox Company February 2012 - Present
JP Morgan Chase April 2011 - March 2012
Symcor September 2008 - June 2011
JIcarilla Apache Energy Corporation July 2005 - June 2009
Energy Consultant 2005 - 2009
US Bank 2002 - 2005
Cardinal Health 2000 - 2001
Skills
Program Management, Project Portfolio..., Client Relationship..., Team Building, Problem Solving, PMO, Strategic Planning, Process Improvement, Risk Management, CRM, Management, Banking, Project Management, Cross-functional Team..., Vendor Management, Leadership, Strategy, Business Analysis, Enterprise Software, Business Process..., Change Management, Project Planning, Budgets, Outsourcing
Education
Duke University - The Fuqua School of Business
MBA
University of Southern California
BS ChE
Citiwide Properties Corp July 2007 - Present
U.S. Bank September 1999 - Present
Ultima Real Estate July 2007 - February 2014
Keller Williams Turtle Creek July 2007 - 2013
Genpass Technologies September 1999 - 2004
ACS, A Xerox Company 1999 - 2001
Analysts International 1996 - 1999
UPS 1990 - 1996
NationsBank/Bank of America 1991 - 1993
Skills
Account Management, First Time Home Buyers, Invoicing, Real Estate, Selling, Training, Relocation, Residential Homes, Sales, Management
Education
MetroTex Association of Realtors 2007 — 2013
Real Estate
Kaplan Professional Schools 2007 — 2011
Real Estate
Legends Real Estate School 2009 — 2009
Real Estate
Dallas County Community College 1992 — 1993
Paralegal - El Centro College
Comcast Cable October 2012 - Present
Comcast Cable April 2012 - October 2012
"Liberty Talkers" Toastmasters Club July 2011 - June 2012
Comcast August 2011 - April 2012
Washington County (Oregon) September 2009 - August 2011
ACS, a Xerox Company July 2011 - July 2011
Hillsboro Chamber of Commerce June 2009 - July 2011
Tualatin Hills Parks and Recreation District March 2011 - May 2011
Hansen Architectural Systems February 2011 - February 2011
Leviton May 1998 - March 2009
Education
Multnomah University 2010 — 2010
BS
Cypress College 1970 — 1974
AA
AZ Dept of Economic Security May 2007 - Present
AZ Dept of Corrections August 2005 - May 2007
ACS, a Xerox Company April 2000 - August 2001
American Express September 1985 - April 1999
Skills
COBOL, CICS, JCL, MVS, Mainframe, z/OS, TSO, IBM Mainframe, Production Support, Systems Analysis, Application Development, Programming, VSAM, Visio
Education
Southwestern University 1983 — 1984
B.S., Business Data Processing
Cuyahoga Community College 1967 — 1969
A.S., Business Data Processing
Newtown HS 1962 — 1965
JHS59Q 1959 — 1962
PS116Q 1955 — 1959
Radio Shack May 2015 - Present
Kaiser Permanente September 2013 - October 2014
Kaiser Permanente March 2013 - December 2013
ACS, a Xerox Company September 2011 - January 2012
Ameriflex April 2009 - September 2011
Pfizer April 2007 - September 2008
Allianz April 2004 - November 2006
Skills
Customer Service, Microsoft Excel, Outlook, Team Building, Process Improvement, Call Centers, Training, Help Desk Support, Network Administration, Windows, Project Management, Project Planning, Microsoft Project, Corporate Communications, Software Implementation, Network Troubleshooting, Risk Assessment, Access, Management, Account Management
Education
Computertraining.com 2005 — 2006
Delaware County Community College 2000 — 2001
Associate of Science (A.S.), Business Administration, Marketing
The Small Black Business Directory October 2013 - Present
Comcast Cable May 2012 - Present
ACS, A Xerox Company April 2011 - March 2012
Skills
Telecommunications, Customer Service, Call Centers, Sales, Troubleshooting, Wireless, Customer Satisfaction, Team Leadership, Account Management, Customer Experience, Project Management, Telephony, Customer Retention
Education
Eastern Michigan University 2001 — 2004
Bachelor of Science (B.S.), Social Sciences
Eastern Michigan University 2001 — 2004
Bachelor's degree, Social Sciences
Exodus Integrity Services, Inc. May 2015 - Present
Diebold, Inc. September 2012 - January 2015
ACS, a Xerox Company August 2007 - March 2012
Great American Insurance Company October 2001 - August 2007
Rational Software May 2000 - April 2001
Alltel May 1995 - May 2000
National Auto Credit, Inc. August 1994 - May 1995
New Directions, Inc. October 1993 - May 1994
Stouffer Hotels and Resorts January 1991 - October 1993
The Peter J. Schmitt Company July 1987 - January 1991
Skills
Process Improvement, Project Management, Product Testing, Configuration Management, Vendor Management, SDLC, Project Management..., Quality Assurance, Program Management, Employee Relations, Requirements Management, Quality Auditing, IT Management, CMMI, Policies / Procedure..., Software Documentation, MS Project, ITIL, Software Development, ClearCase, ClearQuest, Disaster Recovery, SharePoint, Data Center, Compliance Auditing, Endeavor, VTAM, Marketing Research, Network Administration, Microsoft Excel, Application Development, Software Process..., Network Management, Strategic Planning &..., Visio, Field Sales and Support, Data Center Operations, Multiple Application..., Testing, Integration, Requirements Analysis, Business Analysis, Management, Software Project..., Leadership, Change Management, Information Technology, Strategy
Education
The University of Akron 2012 — 2015
Master of Business Administration (M.B.A.), Management, 3.61
Heidelberg University 1981 — 1985
Bachelor’s Degree, Computer Science / Business Administration
Youngstown State University 1978 — 1979
Business Administration and Management, General
Denison University 1976 — 1977
PreMed, Chemistry
Memorial
Memorial
British Petroleum September 2011 - Present
British Petroleum September 2010 - September 2011
ACS, a Xerox Company November 2009 - September 2010
VALIC and Western National Life June 2007 - November 2009
Thomson NETg March 2004 - June 2007
Morgan Stanley March 1996 - November 2003
Syntropy Corporation March 1993 - March 1996
NASA/Barrios Technology March 1992 - March 1993
Skills
Project Management, Instructional Design, Leadership Development, Program Management, Training, Team Building, Coaching, Leadership, Team Leadership, Strategy, Management, CRM, Change Management, Organizational..., E-Learning, Consulting, Budgets, Performance Management, Talent Management, Executive Coaching, Succession Planning, Employee Training, Sales, Training Delivery, Workshop Facilitation, Organizational..., Needs Analysis, Blended Learning, Employee Engagement, Performance Improvement
Education
Indiana University Bloomington 1991 — 1995
MS, Instructional Systems Technology - Corporate Training and Development
East Stroudsburg University of Pennsylvania 1986 — 1990
BS, Media Communications and Technology
VW Credit, Inc. July 2015 - Present
Aon Hewitt - Onsite @ Marriott International HQ August 2014 - July 2015
Cogent Communications May 2013 - August 2014
Dougherty & Associates (DAI) October 2010 - April 2013
Eaton Corporation July 2010 - October 2010
ACS, a Xerox Company March 2010 - August 2010
Headway Corporate Resources October 2008 - February 2010
OAO Technology Solutions March 2008 - October 2008
Manpower@IBM December 2007 - March 2008
Manpower@Cisco Systems October 2006 - 2007
Skills
Applicant Tracking..., Recruiting, Interviews, Onboarding, Sourcing, College Recruiting, Training, Human Resources, Screening, Talent Acquisition, Vendor Management, Management, Benefits Administration, Leadership, Hiring, HRIS, Program Management, Payroll, Networking, Strategic Sourcing, Behavioral Interviewing, Cold Calling, Taleo, SDLC, Change Management, Staff Augmentation, OFCCP, Talent Management, CRM, Technical Recruiting, Internet Recruiting, Workforce Planning, Search, Full-cycle Recruiting, Contract Recruitment, Employer Branding, Recruitment Advertising, Temporary Placement, Staffing Services, New Hire Orientations, PeopleSoft, Employee Training, Consulting, Job Fairs, Screening Resumes, Benefits Negotiation, Executive Search, Temporary Staffing, Employee Relations, Compensation Analysis
Education
Duke University 1998 — 2003
ACS Learning Services April 2008 - Present
ACS a Xerox Company 2007 - Present
ACS February 2007 - March 2008
Cintas 2005 - 2006
Hewitt Associates 2002 - 2005
Accenture July 1991 - September 2003
Education
Xavier University (PH) 2006 — 2008
Masters in Education, Human Resource Development
Xavier University 2006 — 2007
DePaul University
Cash America International June 2012 - Present
Fluor April 2010 - May 2012
ACS, Inc February 2000 - March 2010
ACS, a Xerox Company February 2000 - March 2010
AFFILIATED COMPUTER SERVICES, INC February 2000 - March 2010
ACS, Inc. February 2000 - March 2010
ACS, Inc. January 2001 - January 2004
ESG January 2000 - January 2001
Mori Seiki January 1996 - January 1999
Skills
Microsoft Office, Human Resources, Travel Arrangements, Microsoft Excel, Fax, Event Management, Photocopier, Process Scheduler, Outlook, PowerPoint, Office Management, Software Documentation, Payroll, Management, Customer Service, Administrative...
Education
Dallas County Community College 1990 — 1991
EL CENTRO COLLEGE
Coursework, Biology
Peak10 October 2012 - Present
Velocity Technology Solutions April 2011 - October 2012
ACS, a Xerox Company 2010 - April 2011
ACS November 2008 - April 2011
IDS Scheer October 2006 - November 2008
ACS/Bluestar Solutions April 2004 - September 2006
Osprey 2000 - 2004
Skills
Solution Selling, Enterprise Software, SaaS, ERP, Business Development, Account Management, CRM, Business Intelligence, Salesforce.com, Process Improvement, Project Management, New Business Development
Education
Drexel University
BS
Loyola University Maryland
MBA, Finance
AIG December 2012 - Present
Hancock Bank April 2005 - November 2012
Force 3 August 2000 - April 2006
ACS, a Xerox Company November 1998 - July 2000
SAIC August 1997 - November 1998
US Army February 1992 - September 1997
Skills
Storage Area Networks, Storage Architecture, Enterprise Storage, Disaster Recovery, VMware Infrastructure, Data Center, vSphere, VMware, Active Directory, Enterprise Architecture, Virtualization, Storage, Business Continuity, ITIL, Windows Server, Cisco Technologies, EMC Storage, VMware ESX, SAN, Citrix, Servers, IT Operations, IT Management, Microsoft Exchange, Infrastructure, Vendor Management, Integration, IT Strategy, Process Improvement
Education
Eastern New Mexico University 1991 — 1995
Infinite Computer Solutions May 2015 - Present
Xerox State Healthcare, LLC February 2009 - May 2015
ACS, a Xerox Company January 1999 - March 2012
Consultec 1983 - 1999
Skills
SDLC, Requirements Analysis, Systems Analysis, Business Analysis, Software Project..., Enterprise Architecture, Requirements Gathering, PMP, Solution Architecture, SharePoint, SQL, Vendor Management, Disaster Recovery, Software Development, Data Warehousing, Visio, Integration, IT Strategy, Business Intelligence, SOA, Business Process, PMO, IT Management, Business Requirements, Agile Project Management, ITIL, Agile Methodologies, Business Process..., Project Portfolio..., Oracle, Testing, DB2, IT Service Management, User Acceptance Testing, Data Modeling, Scrum, ETL, Software Documentation, Enterprise Software
Education
Emory University
BS, Mathematics and Physics
Emory University
Bachelor of Science (B.S.), Mathematics
Ricoh Americas Corporation February 2013 - Present
ACS, a Xerox Company November 2010 - June 2012
C2C Consulting Services October 2009 - November 2010
Hewlett-Packard 1992 - 2008
Skills
Problem Solving, Microsoft Office, Inventory Management, Call Center, Customer Satisfaction, Conference Coordination, Executive Level..., High Level Of..., Handle Confidential..., Proactive self-starter, Outstanding..., Highly detail oriented, Customer Service, Outlook, System Administration, Call Centers, Process Scheduler, Security, Team Leadership, Team Building
Education
DePaul University 2002 — 2008
Business
Optimum Healthcare IT August 2015 - Present
Encore Health Resources March 2012 - July 2015
Parkland Hospital February 2010 - March 2012
ACS, a Xerox Company October 2006 - February 2010
Ardent Health Services October 2004 - October 2006
MedAssets August 1997 - September 2004
Skills
Healthcare, Certifed Profession..., RIS, PACS, Epic, Healthcare IT, Informatics, Revenue Cycle, Radiology
Education
East Tennessee State University 1989 — 1992
AAS, Radiology
ACS, a Xerox Company July 2010 - December 2011
Xerox Global Services January 2007 - July 2010
Xerox Corporation January 2004 - January 2007
Skills
Solution Selling, BPO, Offshoring, Outsourcing, Managed Services, IT Outsourcing, Account Management, Business Alliances, Service Delivery, Business Development, CRM, Strategy, Professional Services, Pre-sales, Sales Process, Vendor Management, Business Process..., Business Transformation, Enterprise Software, Business Process, Cloud Computing, Strategic Partnerships, SaaS
Education
De Montfort University 1990 — 1994
PTC January 2015 - Present
State Street Bank April 2011 - December 2014
ACS, a Xerox Company December 2008 - March 2011
Boston Medical Center August 2008 - November 2008
Harleysville National Bank April 2006 - August 2008
Day & Zimmermann 2006 - 2006
Radian 2004 - 2006
Drexel University March 2004 - June 2004
Skills
Business Analysis, Visio, Business Process..., Management, Project Management, SharePoint, Software Documentation, SQL, Testing, Analysis, Process Improvement, SDLC, Project Planning, Requirements Gathering, Vendor Management, Systems Analysis, Requirements Analysis
Education
Drexel University 2001 — 2004
Xerox November 2008 - Present
ACS a Xerox Company 2007 - 2008
eData Services August 2002 - August 2007
Outsource Transcription Philippines, Inc. (OTPI) December 1999 - January 2002
ICI Paints Philippines, Inc. (ICIP) October 1997 - November 1999
Skills
Process Improvement, Transition Management, BPO, Accounting, Call Center, Management, Outsourcing, Business Process..., Service Delivery, Vendor Management, Business Analysis, Change Management, Offshoring, Call Centers, Six Sigma
Education
De La Salle University
Master of Science (MS), Accounting - 2 years
University of the East
Bachelor of Science in Business Accounting
Atos July 2015 - Present
Affiliated Computer Services, A Xerox Company 2004 - Present
ACS, a Xerox Company 2004 - Present
ACS June 2004 - June 2015
Allegiance Telecom 2000 - 2003
Excel Communications 1999 - 2000
MCI/Worldcom 1997 - 1999
Winstar Gateway Network 1995 - 1997
Skills
Financial Analysis, Budgeting, Process Improvement, Billing, IT Outsourcing, Business Analysis, Forecasting, Financial Reporting, Team Leadership, Outsourcing, Quality, Telecommunications, Teamwork, Account Management, Budgets, Business Process..., Accounting, Managerial Finance, Hyperion Enterprise, JDE Enterprise One, Financial Accounting, Analysis, Variance Analysis, General Ledger, Internal Controls, Essbase, Accounts Receivable, Sarbanes-Oxley, Accounts Payable, Finance, Account Reconciliation, Sarbanes-Oxley Act, Cost Accounting, Auditing, Strategic Financial..., Offshore Outsourcing, Telecommunications..., Program Management, Team Management, Leisure Travel, Motivated self-starter
Education
Delta State University 1984 — 1988
BBA, Accounting, MIS
Greenwood High School 1980 — 1984
ACS, a Xerox Company March 2010 - Present
ACS - A Xerox Company February 2010 - Present
ACS, Inc. January 2008 - Present
ACS, Inc 2002 - 2008
Affiliated Computer Services, Inc. 2002 - 2008
Education
Del Mar College
VCE September 2014 - Present
Xerox Business Services May 2011 - August 2014
ACS, a Xerox Company April 2010 - May 2011
ACS Affiliated Computer Service May 2008 - April 2010
ACS, Affiliated Computer Services May 2008 - April 2010
ACS Affiliated Computer Service February 2004 - May 2008
ACS, Affiliated Computer Services February 2004 - May 2008
Skills
ITIL, IT Operations, IT Service Management, Disaster Recovery, Incident Management, Data Center, Service Delivery, Sla, Change Management, IT Management, Vendor Management, WAN, IT Outsourcing, ISO 20000, Management, Visio, Cisco Technologies, Software Documentation, Network Administration, Integration, Routers, Troubleshooting, Information Technology, Business Process, Network Engineering, Business Process..., Hardware, Networking, Telecommunications, Call Centers, Security, Process Improvement, Business Continuity, SLA
Education
Walden University 2006 — 2009
MBA, Project Management
DeVry University 2001 — 2004
Bachelor of Science, Network Communications Management.
General Electric August 2013 - Present
CBTS, General Electric Account September 2010 - August 2013
ACS, a Xerox Company June 2005 - September 2010
Creative Computer Solutions, Inc December 2000 - March 2003
WKU, Bio-Diversity Center August 1999 - May 2000
WKU, Microcomputing Services August 1996 - May 1997
Education
Western Kentucky University
Computer Science
Eastern Kentucky University
Computer Electronic Networking
Sullivan University
Tiffany & Company June 2015 - Present
Tiffany & Co. February 2014 - May 2015
Tiffany & Co. April 2012 - February 2015
ACS, a Xerox Company April 2011 - December 2011
Computacenter October 2010 - April 2011
EAE 2009 - 2010
Skills
PowerPoint, Microsoft Excel, Spanish, Talent Management, Recruiting, Portuguese, Talent Acquisition, Human Resources, Succession Planning, Sourcing, Employee Engagement, English, Personnel Management, Onboarding, HRIS, Performance Management, Employee Relations, Business Strategy, Organizational..., Deferred Compensation, Applicant Tracking...
Education
EAE Business School 2009 — 2010
MIB, Mangement, Human Resources, Finance Management, Business Law, Marketing
Fordham University 2004 — 2008
UIBS
WellPoint July 2010 - September 2011
Capital One Financial October 2008 - October 2009
ACS, a Xerox Company February 2008 - August 2008
Bond International January 2007 - December 2007
Capital One Financial August 2006 - October 2006
JM Smith Corporation February 1998 - August 2006
Skills
SDLC
Education
Eastern Michigan University 1979 — 1984
B.S, Chemistry
Interactive College of Technology
Computer Programming and Operations
J. Sargeant Reynolds Community College
Strayer University
Asurion July 2013 - Present
Asurion January 2012 - July 2013
Vision Consulting llc November 2010 - January 2012
ACS a Xerox company January 2007 - March 2011
Illinois Department of Corrections January 2001 - January 2007
State Government January 2001 - January 2004
State of Illinois August 1998 - February 2002
Skills
Database Design, .NET, Java, Html, JavaScript, CSS, ColdFusion, PowerBuilder, Microsoft SQL Server, C#, Powershell, IIS, Performance Tuning, Splunk, Enterprise Architecture, SDLC, ITIL, Windows Server, Data Integration, TFS, Enterprise Software, Service Desk, Training, Entity Framework, Design Patterns, AppFabric, Networking, Troubleshooting, Web Applications, Visio, Integration, Oracle, SharePoint, ASP.NET, Software Design, Disaster Recovery, Testing, Linux, Data Warehousing, Databases, Agile Methodologies, HTML, Software Development, SOA, SQL, Requirements Analysis, Business Analysis, Management, Vendor Management, Software Project...
Education
Illinois State University 1991 — 1994
B.S., Criminal Justice
DeVry University 2002 — 2006
B.S., Information Technology
Keller Graduate School
Masters Degree, Information Technology Management(Database Systems), A
Department of Commerce May 2010 - Present
U.S Environmental Protection Agency May 2009 - August 2009
Eakin, The Supreme Court of Pennsylvania August 2008 - April 2009
Pennsylvania State University May 2008 - January 2009
Johnson & Johnson June 2004 - July 2007
CBS-Viacom June 2001 - June 2004
ACS, a Xerox Company January 1999 - February 2001
Education
Dickinson Law 2007 — 2010
Juris Doctor
Weber State University
Bachelor of Arts, Technical Sales
ACS, a Xerox company October 2012 - Present
ACS, a Xerox Company May 2010 - October 2012
Nortel May 2001 - September 2009
Periphonics 1996 - 2001
Skills
VoIP, Pre-sales, Account Management, Management, Boy Scouts, Enterprise Software, Professional Services, Cross-functional Team..., Telecommunications, TCP/IP, Testing, Personnel Management, IVR, Software Development, SIP, Integration, Program Management
Education
Stony Brook University 1977 — 1982
BS, Computer Science
Northern Kentucky University
Master's degree In Progress, Computer Information Technology
Dowling College
MBA, Business Administration
Sharepoint, New Horizons
Harvard University May 2015 - Present
Xerox July 2012 - May 2015
ACS, a Xerox Company September 2005 - March 2011
HP Enterprise Services 2006 - 2009
TOWERS PERRIN January 1997 - January 2006
Evergreen Investments January 1988 - January 1997
Keystone Investments 1990 - 1995
Skills
Project Management, Consulting, CRM, Customer Service, Programming, Staff Management, Managerial Finance, Technology Integration, CO-PA, Process Improvement, Business Analysis, Vendor Management, ITIL, Change Management, Program Management, SQL, Benefits Administration, Oracle, HTML, Management Consulting, Databases, Management
Education
School of the Museum of Fine Arts 2008 — 2014
Certificate Programs, Graphic Design, Illustration
Harvard University
Master’s Degree, Visual Arts
Eastern Connecticut State University
B.S., Business Administration
The University of Connecticut
Mathematics and Marketing
Neil Medical Group October 2011 - Present
Neil Medical Group 2011 - 2015
Neil Medical Group 2011 - 2015
ACS, a Xerox Company August 2010 - July 2011
CVS Caremark Corporation January 2000 - January 2011
Community Memorial Healthcenter August 1987 - July 2010
Piedmont Geriatric Hospital January 1987 - January 1990
Skills
Problem Solving, strong communicator, life long learner, Patient Counseling, Pharmacy Benefit..., Six Sigma, Pharmacokinetics, Clinical Research, Compounding, Pharmacists, Account Management, MTM, Medicaid, DUR, Clinical Analytics, Claims, Performance Improvement, Behavioral Health, Geriatrics, Long Term Care, Assisted Living, EHR, Formulary Management, Pharmacy SME, Acute care, Health coach, Disease Management, Long-term Care, Healthcare, Management, Managed Care, Clinical Pharmacy, Acute Care, Claim, Clinical Pharmacology, Lifelong Learning, Utilization Management, Community Pharmacy, Diabetes, Medication Therapy..., Certified Immunizer, Patient Education, Pharmacology
Education
University of California, Davis
Duke University
Virginia Commonwealth University
PharmD
Virginia Tech
Biology
The College of William and Mary
Biology
Humana December 2011 - Present
Humana October 2008 - December 2011
ACS, a Xerox Company May 2005 - October 2008
Skills
PMP, Six Sigma, PMI, Project Portfolio..., Vendor Management, Business Process..., Process Improvement, Process Management, Business Requirements, Cross-functional Team..., Project Management, Waterfall, Change Management, HIPAA, Requirements Analysis, Healthcare Information..., User Acceptance Testing, PMO, Release Management, Software Documentation, Agile Methodologies, Agile Project Management, Program Management, HIT, Medical Records, EMRs, EHR, MS Project, Project Coordination, Software Project..., Business Process, Problem Solving, Provider Relations, Health Insurance, Analysis, Business Analysis, Leadership, SDLC, SharePoint, Access
Education
Sullivan University 2007 — 2008
Master of Business Administration, Business
Eastern Kentucky University 2002 — 2005
Bachelors of Business Administration, International Business
ACS, a Xerox Company 2004 - 2012
ACS - A Xerox Company 2003 - 2012
DoubleClick Inc. 2001 - 2003
Brighlane.com 1999 - 2002
Skills
Data Warehouse..., Database Modeling, Data Analysis, Business Intelligence, Foundation Certificate..., Database Administration, IT Infrastructure...
Education
Delhi University 1984 — 1987
MS, Computer Science
St. Stephen's College 1980 — 1983
BS, Science(Physics, Chemistry, Maths)
BMO-Harris Bank N.A. January 2012 - Present
ACS. A Xerox Company October 2011 - January 2012
Symcor May 2007 - October 2011
Harris Bank April 1981 - May 2007
Skills
Banking, Vendor Management, Management, Risk Management, Project Management, Leadership, Business Analysis, Business Process..., Team Building, Business Strategy, Financial Analysis, Outsourcing, Strategic Planning, Analysis, Operations Management, Program Management, Process Improvement, Change Management, Performance Management, Strategy, Human Resources, Recruiting, Mergers & Acquisitions, Talent Management, CRM, Employee Engagement, Executive Management, Training, Employee Relations, Relationship Management
Education
DePaul University
Business
ACS, a Xerox Company October 2005 - Present
Lucent Technologies (LWS) September 1999 - December 2005
International Network Services January 1998 - September 1999
Ascend Communications January 1992 - December 1997
Eaton Corp/AIL Division 1976 - 1991
Skills
Network Architecture, Network Design, Network Engineering, Cisco Technologies, Cisco IOS, Routing, Disaster Recovery, Firewalls, Integration, Network Security, Networking, OSPF, Operating Systems, Software Installation, TCP/IP, Testing, VPN, WAN
Education
Drexel University
BSEE
NYU - Poly
MSSE
ACS, a Xerox Company October 2011 - Present
Telvent Transportation North America July 2006 - September 2011
Parsons Brinckerhoff 1995 - June 2006
IBM Federal Systems September 1988 - February 1992
Skills
Software Development, Project Management, Analysis, Requirements Analysis, System Design, SDLC, Testing, Program Management, Unix, Management, MS Project, Software Project..., Troubleshooting, Software Documentation, Linux, PMP, Agile Methodologies, Product Development, Microsoft SQL Server, Business Process..., Visio, Integration, Java, SOA, Databases, IT Strategy, IT Management, SharePoint, Enterprise Architecture, ITIL, Requirements Gathering, SQL, Business Analysis, Vendor Management, Disaster Recovery, Systems Analysis, PMO, Java Enterprise Edition, Solution Architecture, Project Portfolio..., Agile Project Management, System Architecture, Architecture, Business Intelligence, IT Service Management, Scrum, Oracle, Business Process, Enterprise Software
Education
William & Mary 1986 — 1988
M.S., Computer Science
Duke University 1979 — 1983
B.S., Computer Science, Mathematics
Millburn High School
ACS, a Xerox Company October 2010 - Present
Bank of America March 2007 - October 2010
Education
Dallas Baptist University
Master of Business Administration (MBA), Accounting and Finance
Out of Box Theatre August 2013 - Present
Gordon County Board of Education November 2004 - Present
ACS, a Xerox Company May 2003 - February 2004
STI Knowledge March 2003 - April 2003
Sprint Nextel February 2001 - January 2003
Skills
Technical Support, Computer Hardware, Troubleshooting, Visio, Network Administration, Call Center, Access, Windows, Mobile Devices, Customer Service, Project Management, Team Leadership, Teaching, Project Planning, Data Entry, Networking, Outlook, Software Documentation, Network Security, Teamwork, Information Technology, Help Desk Support, Public Speaking, Call Centers
Education
Georgia Northwestern Technical College 2010 — 2012
Associate of Applied Science, Network Specialist
Dalton State College 2005 — 2007
Associate of Arts, Liberal Arts
Dell February 2010 - Present
ACS, A Xerox Company July 2003 - April 2006
Lexmark International March 2003 - April 2006
Xerox Corporation September 2000 - February 2003
Xerox Corporation February 2000 - September 2000
Skills
Oracle, Software Development, XML, Unix, PL/SQL, Subversion, Eclipse, Java, SQL, Spring, Databases, Hibernate, Microsoft SQL Server, Integration, Software Design, Maven, Test Automation, Web Development, Software Documentation, Embedded Systems
Education
National University of Singapore 1997 — 1998
MBA, Finance and Businees Administration
Dalian Maritime University 1984 — 1988
BSC., Computer Science
ACS, a Xerox Company May 2007 - Present
BMO Harris Bank May 2007 - June 2009
BMO Harris Bank March 1996 - May 2007
Skills
Business Analysis, Project Management, Visio
Education
Walden University 2010 — 2012
Master of Business Administration (MBA), Project Management
DePaul University 1989 — 1994
Bachelor of Science (B.S.), Business Administration and Management, General
Mindbank Consulting Group, LLC May 2014 - Present
InterCall May 2011 - May 2014
ACS, a Xerox Company October 2010 - April 2011
Tijuana Flats Burrito Company April 2006 - January 2010
Boston Market October 1996 - April 2006
Skills
Customer Service, Training, Leadership, Management, Process Improvement, Customer Satisfaction, CRM, Troubleshooting, Budgets, Security, Teamwork, Time Management, Technical Support, Team Leadership
Education
New Horizons Computer Learning Center 2009 — 2010
Embry-Riddle Aeronautical University 1993 — 1998
Bachelor of Science Degree, Aerospace Studies
Charlotte-Mecklenburg Police Department June 2012 - Present
Wachovia, A Wells Fargo Company October 2010 - March 2012
ACS, a Xerox Company June 1999 - February 2010
Bayer Corporation June 1996 - May 1999
Mellon Bank June 1994 - June 1996
Duquesne Light February 1993 - June 1994
Vertex June 1989 - February 1993
Mountain Bell March 1986 - June 1989
Education
Keller Graduate School of Management of DeVry University 2009 — 2011
Masters, Project Management - MPM
DeVry Institute of Technology 1983 — 1986
Bachelor of Science, Computer Science
ACS, a Xerox Company July 2010 - February 2011
North Carolina Department of Corrections February 2007 - December 2009
Education
Elizabeth City State University 1998 — 2002
English
Computer Science Corporation November 2013 - Present
Computer Science Corporation December 2006 - Present
CSC September 1998 - December 2006
ACS, a Xerox Company July 1988 - September 1998
Skills
Motivational, Innovative Thinking, Problem Solving, Customer Relations, Process Improvement, Operations Management, Motivational Speaking, Customer Service, Leadership, Customer Satisfaction, Business Process, Management, Project Management, Government, Cross-functional Team..., Business Process..., Analysis, Team Management, Training, Program Management, Troubleshooting, Business Analysis, ITIL, Vendor Management, Integration, Change Management, Requirements Analysis, PMP
Education
PMP Certification
Cumberland College 2006 — 2011
MBA, Business Administration
Cumberland College 2006 — 2010
BS, Business Administration
ACS, a Xerox Company July 2011 - Present
Freelance Writer September 2010 - Present
Open Books 2011 - 2011
New York University Summer Publishing Institute June 2010 - July 2010
Northwestern University Press May 2009 - August 2009
Running Press Book Publishers August 2008 - December 2008
Park District of Oak Park May 2007 - August 2008
WHO November 2006 - May 2007
Education
Denison University 2006 — 2010
Bachelor of Arts
New York University Summer Publishing Institute
The Philadelphia Center
ACS, a Xerox Company June 2006 - Present
Daisy Technology January 2000 - December 2001
The Color Place January 2000 - January 2001
Skills
SharePoint
Education
DeVry University-Texas
Nelson Laboratories, Inc. August 2012 - Present
acs a xerox company April 2010 - August 2010
Musician's Friend August 2007 - December 2009
Skills
Customer Service, Call Center, Customer Satisfaction, Microsoft Office, Microsoft Excel, Microsoft Word, Outlook, PowerPoint, Data Entry, Sales, Customer Experience, Troubleshooting, Leadership, Laptops, Windows 7, Windows, Technical Writing, Research, Software Installation, Scanners, Printers, Phone Skills, Time Management, HIPAA, Customer Support, GLP, Laboratory, Microbiology, Medical Devices, Science, Laboratory Equipment, Analysis, Assay Development, CAPA, FDA GMP, FDA, ISO 13485, Networking, SDS-PAGE, Biology, LIMS, Team Building, Validation, Social Media, Social Networking, GMP, Process Improvement
Education
Dixie State College 2010 — 2012
Associates of Science, Biology, General
ACS, a Xerox Company February 2011 - Present
DeVry University June 2009 - July 2010
US Census Bureau March 2009 - April 2009
Planters Palette April 2006 - August 2008
Education
Eastern Illinois University 2004 — 2008
Business, Marketing
Hewlett-Packard May 2015 - Present
Calabera Hewlett-Packard September 2014 - May 2015
Compucom Systems February 2014 - June 2014
Endeavor Telecom August 2012 - February 2014
Acuative August 2012 - August 2012
KFORCE (Telsource Corp.) June 2011 - April 2012
Kforce (AT&T ) December 2010 - May 2011
KFORCE December 2010 - May 2011
ACS, a Xerox Company February 2003 - October 2010
Sprint September 2000 - October 2001
Skills
Troubleshooting, Customer Service, Networking, Technical Support, Cisco Technologies, Switches, Telecommunications, IP, ATM Networks, Access, Cabling, Computer Network..., Frame Relay, Human Resources, LAN-WAN, Recruiting, Routing, SDH, Software Documentation, Software Installation, TCP/IP, Talent Acquisition, Technical Recruiting, Testing, VPN, Vendor Management, VoIP
Education
DeVry Insititute of Technology Atlanta 1998 — 2000
Bachelors of Science Degree, Telecommunications Management
DeVry University 1998 — 2000
B.S, Telecommunications Management
DeVry University Atlanta 1998 — 2000
Bachelor of Science (BS), Telecommunications Management
Atlanta Metro College 1994 — 1996
Associates Degree, Computer Programming
New Lothrop Medodist Church October 2005 - Present
Clinton County RESA January 2011 - June 2013
ACS, a Xerox Company September 2005 - November 2009
Healthcare Business Resources February 2001 - September 2005
Skills
Accounting, Accounts Payable, Bookkeeping, Excel, General Ledger, Accounts Receivable, Payroll, Reconciliation, Fixed Assets, Quickbooks, Reconciliations, Account Reconciliation
Education
Delta College
Associated Degree, Accounting/CICS
ACS, a Xerox Company June 2011 - February 2013
JSDD January 2008 - August 2010
Star Ledger 2004 - 2007
Northeastern professional nurses 1998 - 2001
East Side September 1985 - June 1989
Skills
Customer Service, Outlook, Microsoft Office, Data Entry, Notary, Highly detail oriented, Leadership Development, Hands-on Training, Community Outreach, Marketing Communications, Non-profit..., Management, Time Management, Social Networking, Event Planning, Team Building, Teamwork, Administrative..., Public Speaking, Microsoft Excel, Social Media, Recruiting, Call Center, Process Improvement, Troubleshooting, Coaching, Training, PowerPoint, Non-profits, Telephone Skills, Team Leadership, Access, Fundraising, Event Management, Research, Microsoft Word, Call Centers
Education
Essex County College 2009 — 2012
Liberal Arts
First Citizens Bank September 2011 - Present
First Citizens Bank September 2011 - Present
ACS, a Xerox Company October 2010 - September 2011
AT&T August 2008 - October 2010
Skills
Microsoft Office, Customer Service, Customer Satisfaction, Call Centers, Telecommunications
Education
Elizabeth City State University 2003 — 2008
BS, Business Administration
State of West Virginia January 2012 - Present
ACS, a Xerox Company March 1998 - August 2011
Education
Culver Stockton College
BS, Criminal Justice
JPMorgan Chase October 2011 - Present
Chase October 2011 - August 2012
ACS, a Xerox Company February 2009 - August 2011
Skills
Call Center, Troubleshooting, Service Delivery, BPO, Software Documentation, Technical Support, Active Directory, Customer Service, Workforce Management, Sla, Customer Satisfaction, Computer Hardware, Windows 7, BMC Remedy, Vendor Management
Education
devry university houston texas 2010 — 2012
BSc, Technical management
DeVry University-Texas
Bachelor's degree, Technical Management
Boys and Girls Clubs of America March 2014 - Present
A Place for Mom April 2012 - Present
Minority Business Development Agency - U.S. Department of Commerce 2011 - June 2012
ACS, a Xerox Company October 2009 - December 2010
Dillard University August 2008 - May 2009
Clear Channel Communications January 2008 - December 2008
Skills
Community Outreach, Non-profits, Event Planning, Fundraising, Public Speaking, Project Management, Research, Strategic Planning, Microsoft Office, Customer Service, Social Media, PowerPoint, Event Management, Social Media Marketing, Leadership, Management, Public Relations, Team Building, Outlook, Business Development
Education
Dillard University 2005 — 2009
BA, Public Relations and Marketing
Dillard University 2005 — 2009
Bachelor's degree, Mass Communication/Media Studies
ACS, a Xerox Company July 2008 - Present
Skills
Sales Management, Business Development, Performance Management, Management, Employee Engagement, Training, Recruiting, Employee Relations, Leadership, Talent Acquisition, Talent Management, Human Resources, Organizational..., Onboarding, Employee Training, Leadership Development, Succession Planning, Interviews, Personnel Management, Applicant Tracking..., Technical Recruiting, Sourcing, Coaching, College Recruiting, HRIS, Team Building, Internet Recruiting, Cold Calling, Benefits Administration, Organizational Design, Customer Retention, Executive Search, Executive Coaching, HR Policies, Change Management, Management Development, Conflict Resolution, CRM, Staff Retention, Staff Development, Team Leadership, Workshop Facilitation
Education
Eastern Illinois University 1994 — 1996
Bachelor of Arts (B.A.), Psychology
ACS, a Xerox Company October 2010 - May 2011
Saul Good Restaurant and Pub March 2010 - December 2010
Education
Eastern Kentucky University 2011 — 2013
Master of Public Health (M.P.H.), Community Health Education
Eastern Kentucky University 2006 — 2010
Bachelor of Science (B.S.), Sport and Fitness Administration/Management