HealthPlan Services
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HealthPlan Services Employees
City of Jacksonville April 2014 - October 2014
Lott QA Group August 2013 - April 2014
HealthPlan Services September 2012 - April 2013
IDEA July 2010 - September 2012
Fortegra Financial October 2009 - April 2010
Best Option Online March 2009 - October 2009
Convergys HR Management March 2007 - September 2008
Watson Realty Corp. 2004 - 2007
Johnson & Johnson Vision Care / Vistakon 2003 - 2004
Bombardier Capital 2000 - 2002
Skills
SDLC, Project Management, ICD-10, Virtual Teams, Software Development, Strategic Planning, Software Project..., Vendor Management, PMP, Change Management, ScrumMaster
Education
University of Florida
Bachelor of Science (BS), Engineering
Chase Paymentech June 2013 - Present
J.P. Morgan January 2008 - June 2013
HealthPlan Services January 2007 - January 2008
Citi December 2003 - December 2006
Skills
Needs Analysis, Training Delivery, Staff Development, Performance Consulting, ADDIE, Coaching, Blended Learning, Mentoring, Adult Education, Employee Engagement, Large Group Facilitation, Call Center, Team Building, Instructor-led Training, Training Skills, Documentation, Call Centers, Training, Workshop Facilitation, Sales, Change Management, Performance Management, Leadership, Business Development, Process Improvement, Banking, Employee Training, Business Analysis, Management Consulting, Program Management, Relationship Management, Team Leadership, Vendor Management, Analysis, Financial Services, Insurance, Customer Satisfaction, Management, Operations Management, Project Management
Education
New York University 1992 — 1996
Masters Degree, Educational Communication & Technology
Herbert H Lehman College, CUNY 1980 — 1984
Bachelors Degree, Corporate Training
Dance Ferrentino Insurance & Financial December 2014 - March 2015
HealthPlan Services July 2014 - November 2014
The Auto Club Group August 2013 - June 2014
AAA Northern New England February 2011 - July 2013
TD Bank USA December 2008 - November 2010
Central Maine Credit Union January 2008 - October 2008
Key Financial Corporation December 2006 - June 2007
Computer Associates, Inc 2004 - 2006
Skills
Licensed Property &..., Insurance Consulting, Insurance, General Insurance, Property & Casualty..., Automobile Liability, Umbrella Insurance, Flood Insurance, Underwriting, Sales, TAM, Health Insurance, Customer Retention, Customer Service, Sales Management, Life Insurance, Carrier Relationships, Membership Building, Membership Relations, Quality Assurance, Call Centers, Quote Preparation, Banking, Account Management, HIPAA, Mortgage Lending, Loans, Credit, Compliance, Financial Services, Vendor Management, Microsoft Office, Report Writing, Team-oriented, Problem Solving, Leadership
Education
Southern New Hampshire University 1999 — 2002
B.S., Business Administration
Lewiston High School 1994 — 1998
High School Diploma, College/University Preparatory and Advanced High School/Secondary Diploma Program
AMC Theatres August 2013 - Present
HealthPlan Services April 2013 - June 2013
Penncro Associates 2010 - 2012
Skills
Credit, Financial Services, Credit Cards, Financial Analysis, Banking, Risk Management, Data Entry, Customer Service, Underwriting, Customer Experience, Microsoft Word, Skip Tracing, Team Leadership, PowerPoint, Teamwork, Management, Training, Accounts Receivable, Call Centers
Education
Hillsborough Community College 2013 — 2016
Associate of Arts (A.A.), Photojournalism, B
Cy-fair High School 2006 — 2008
Brandon High School
South Texas College
Holland & Knight LLP July 2013 - Present
HealthPlan Services September 2007 - July 2013
PCM Networking March 2005 - September 2007
Precisionaire, Inc May 2002 - March 2005
ResNet Inc January 2000 - January 2002
Computer Professionals Group January 1988 - January 1990
Rays Computer Center January 1985 - January 1986
Skills
Cisco Technologies, Windows Server, VPN, Routers, Servers, Networking, Security, Disaster Recovery, CCNA, VMware, Linux, Microsoft Exchange, Routing, VoIP, Data Center, Vendor Management, Citrix
Education
Saint Leo University 2009 — 2011
MBA, MBA - Data Security
St. Petersburg College 2003 — 2007
BS, Technology Management
ITT Technical Institute
AS Degree, Networking
Cisco Certified Design Associate - CCDA
Cisco Certified Security Professional – CCSP
Citrix Certified Administrator - CCA
Microsoft Certified Database Administrator
Microsoft Certified System Engineer - MCSE
HealthPlan Services March 2011 - Present
UnitedHealth Group January 2008 - March 2011
Fiserv Health January 2006 - January 2008
Fiserv Health-Kansas September 2003 - January 2006
Cargill Meat Solutions June 1992 - September 2003
Monsanto Chemical May 1991 - December 1991
Skills
PMP, Project Management, Management, Data Center, Training, Team Leadership, Leadership, Data Analysis, Outsourcing, Vendor Management, Business Strategy, Process Improvement, SDLC, Business Analysis, Budgets, Cross-functional Team...
Education
Missouri State University 1988 — 1992
BS, Computer Information Systems
Rock Port R-II High School
High School Diploma, K-12
HealthPlan Services March 2014 - Present
CareSource June 2008 - March 2014
Ohio Casualty Group August 2006 - June 2008
Convergys Corp. October 2003 - August 2006
CIGNA December 1998 - October 2003
U.S. Air Force January 1997 - December 1998
U.S. Air Force August 1995 - January 1997
U.S. Air Force September 1993 - August 1995
Skills
Security, Compliance, CISM, CISSP, SOX, Risk Assessment, Policy, Risk Management, Identity Management, Network Security, Information Security..., Computer Security, HIPAA, Information Security, IT Audit, Sarbanes-Oxley Act, Encryption, Disaster Recovery, Governance, IT Strategy, Incident Response, Information Technology, Intrusion Detection, Privacy Law, Project Management, Project Planning, Security Audits, Security Policy, Vendor Management, Enterprise Software, Cross-functional Team...
Education
University of Massachusetts, Amherst 1994 — 1996
M.S.
Penn State University 1988 — 1992
B.S.
Methacton High School 1985 — 1988
Leverage Health Solutions January 2007 - Present
The Lungen Group January 2007 - January 2009
HealthPlan Services January 2006 - January 2007
MedAvant Healthcare Solutions (formerly PlanVista Solutions) January 2005 - January 2006
ProxyMed (formerly PlanVista Solutions) January 2004 - December 2005
National Preferrd Provider Network (NPPN) / PlanVista Solutions January 1994 - December 2003
Medical Administrators / National Preferred Provider Network September 1992 - December 1994
Education
State University of New York College at Buffalo 1988 — 1992
BS, Polical Science
University at Buffalo 1988 — 1992
BS, Political Science
Fallsburg High School 1984 — 1988
CoreLogic July 2014 - Present
World Fuel Services March 2012 - May 2014
HealthPlan Services September 2008 - March 2012
Pinellas County Government October 2005 - September 2008
Cap Gemini Ernst & Young March 2004 - September 2005
Xuma / Totality 1999 - 2004
Aravo Solutions 2001 - 2002
Providian Financial 1996 - 1999
CellularONE July 1994 - 1996
Remedy Intelligent Staffing 1993 - July 1994
Skills
Strategic Planning, Enterprise Architecture, Performance Management, Portfolio Management, Operations Improvement, Program Management, Integration, Project Management, Change Management, Business Intelligence, Process Improvement, Business Analysis, Team Building, ITIL, IT Strategy, Disaster Recovery, IT Service Management, Project Portfolio..., Strategy, Start-ups, Business Strategy, Security, Leadership, Consulting, SDLC, Cloud Computing, E-commerce, IT Management, Information Technology, Enterprise Software, Networking, Requirements Analysis, Vendor Management, Software Project..., Visio, CRM
Education
Stanford University
Professional Certificate, Strategic Decision and Risk Management
Massachusetts Institute of Technology - Sloan School of Management
Executive Certificate, Management and Leadership
University of Rochester
Bachelors Degree, Astrophysics (P&A)
Aerotek May 2013 - Present
HealthPlan Services September 2011 - February 2012
Resume Perfection LLC December 2008 - September 2011
Fidelity National Information Services May 2007 - October 2008
WorkNet Pinellas – St. Petersburg College October 2003 - July 2006
State of Florida April 2003 - September 2003
CORESTAFF Services July 2001 - June 2002
Career Staffing, LTD May 1999 - March 2001
Northern Michigan University September 1994 - May 1999
Skills
Interviews, Recruiting, Human Resources, Leadership, Performance Management, Project Management, Outlook, Software Documentation, Account Management, Personnel Management, Insurance, Employee Benefits, Strategy, Process Improvement
Education
Northern Michigan University 1993 — 1997
Bachelor of Science, Psychology, GPA: 3.6/4.0
Harte Hanks April 2015 - Present
HealthPlan Services June 2014 - April 2015
BC Motor Company May 2013 - May 2014
Sykes March 2012 - April 2013
ProCare Rx October 2010 - January 2012
Farmers Insurance Group of Companies October 2007 - September 2010
IFC Supply Inc. August 2004 - February 2007
Argus Health Systems October 2000 - September 2003
Skills
Customer Service, Team Building, Leadership, Team Leadership, Management, Project Management, Microsoft Excel, Research, New Business Development, Negotiation, Call Centers, Public Speaking, Sales, Strategic Planning, Training
Education
Universidad del Turabo 1998 — 2000
Business Administration and Management, General
Eloiza Pascual High School 1995 — 1998
None, Marketing
WebTPA August 2014 - Present
Waterstone Benefits Administrators/VHA October 1998 - July 2014
Mutual Assurance Administrators June 1998 - October 1998
American Paging Inc April 1997 - June 1998
HealthPlan Services May 1995 - February 1997
Hertz Claim Management/Healthplan Services June 1990 - May 1995
Aetna Medicare December 1982 - June 1990
Skills
Benefits Design, Access, Team Building, Microsoft Office, Process Improvement, Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, Employee Benefits Design, High Deductible Health..., Benefit Communication, Benefit Plan..., SPDs, Health Care Regulation, Affordable Care Act, Employee Benefits, Health Insurance, Leadership, Risk Management, Operations Management, HIPAA, Strategic Planning, Insurance, Claim, Managed Care, Management, Medicare, Healthcare Industry, Customer Satisfaction, Healthcare, Medicaid, Revenue Cycle, Healthcare Information...
Education
Rose State College 1982 — 1985
Moore High School 1979 — 1982
High School Diploma
Bethel School 1971 — 1979
Anki, Inc. April 2014 - Present
Apigee.com November 2011 - February 2014
REI Systems May 2010 - November 2011
GMCW 2010 - 2011
Self Employed 2009 - May 2010
HealthPlan Services April 2006 - February 2009
St pete pride 2003 - 2009
Intelligeneration.com 2000 - 2006
Skills
Drupal, MySQL, Cloud Computing, Linux, Mac OS X, iOS, Apache, Amazon Web Services..., Amazon Cloud, PHP, varnish, High Availability..., Load Balancing, OS X, XML, Web Development, JavaScript, jQuery, XSLT, CSS, LAMP, Python, JSON, HTML 5, Varnish, Ruby on Rails, Ruby, AJAX, Mobile Applications, Web Applications, PostgreSQL, XHTML, Subversion
Education
Trevecca Nazarene University 1987 — 1991
BA, Computer Administration
Florida International Realty December 2002 - Present
HealthPlan Services January 1999 - April 2000
Skills
Short Sales, Buyer Representation, Seller Representation, Residential Homes, Commercial Real Estate, Property Management
Education
Saratov State University named after N.G.Chernyshevsky 1981 — 1986
master, M.S. in Physics
various July 2007 - Present
Achievement House Cyber Charter School April 2004 - June 2007
Einstein Academy Charter School July 2002 - May 2004
Coventry HealthCare of Delaware May 2001 - June 2002
HealthPlan Services April 1997 - May 2001
CIGNA Healthcare of Delaware Valley May 1993 - March 1997
Pilgrim HealthCare, INC February 1990 - May 1993
Intellica February 1989 - February 1990
Keith Thomas Associates May 1985 - December 1988
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, Outlook, English, Windows, Research, Public Speaking, Teaching, Budgets, Strategic Planning, Negotiation, Editing, Teamwork, Social Media
Education
University of California, Irvine - The Paul Merage School of Business 1983 — 1985
Master of Business Administration (MBA), Finance, General
Lesley University 1978 — 1980
Master of Arts (MA), Education
University of Massachusetts, Amherst 1974 — 1978
Bachelor of Arts (BA), Philosophy
Pay-Plus® Solutions, Inc. April 2014 - Present
HealthPlan Services October 2013 - January 2014
HealthPlan Services June 2013 - October 2013
SCC Soft Computer September 2006 - April 2013
Stryden July 2006 - September 2006
Allstate January 1996 - April 2006
AMC Theatres February 1994 - December 1996
Skills
Quality Assurance, Software Documentation, Requirements Analysis, SDLC, Test Management, Technical Writing, Visio, Software Project..., SharePoint, Requirements Gathering, Databases, Software Implementation, Oracle, Analysis, Unix, Agile Project Management, Visual Basic, Software Development, Integration, Business Analysis, MS Project
Education
St. Petersburg College 2008 — 2009
Certification, Medical Quality Systems
Connecticut School of Broadcasting 2004 — 2005
TV/Radio
Clearwater High School 1988 — 1991
Diploma, American History (United States)
Poynter Institute for Media Studies 1986 — 1987
Writer's Camp
HealthPlan Services June 2015 - Present
Mosaica Education, Inc. November 2004 - February 2014
Installed Building Products December 2000 - November 2004
Skills
Cost Accounting, Financial Forecasting, Inventory Valuation, COGS, Financial Reporting, Financial Analysis, MAS500, Mas 90, Sales & Use Tax, Educational Technology, Grant Writing, Music Education, Educational Leadership
Education
University of Cincinnati College of Business
HealthPlan Services February 2008 - Present
R.W. Beck 2006 - 2008
Bay Capital 2002 - 2006
Vitality Foodservice, Inc. 2000 - 2001
KPMG 1997 - 1999
CIBC Wood Gundy 1989 - 1996
Skills
Microsoft Office, Administrative Support, Data Entry, Spreadsheets, Invoicing, Scheduling, Word, Excel, PowerPoint, Expenses, Accounts Receivable, Access, Schedules, Databases, Documentation, Calendars, Inventory Management, Administrative..., Human Resources, Process Improvement, Insurance, Employee Relations, Office Administration, Lotus Notes, Concur, Microsoft Excel, Benefits Administration, Workshop Facilitation, Salesforce.com, Visio, Outlook, Calendaring, Microsoft Word, Process Scheduler, Software Documentation, Customer Service, Heavy Calendaring, Budgets, Travel Arrangements, Expense Reports, HRIS, Office Management, Employee Benefits, High Level Of..., Executive Support, Management, Time Management, Leadership, Program Management, Payroll
Education
Royal Business School, Inc. 1984 — 1986
Diploma in Administrative Assistant & Word/Information Processing, Administrative Assistant & Word/Information Processing
Queens College 1982 — 1983
Math, English, Economics, Media History
The Mary Louis Academy 1979 — 1982
Willis of Florida January 2008 - Present
HealthPlan Services October 2005 - December 2007
AAA Auto Club South November 2004 - September 2006
Seasonal Risk Management Coordinator May 1992 - October 1997
Mastronardi Insurance April 1987 - April 1992
Mutual of Omaha October 1982 - March 1987
Skills
Insurance licenses in..., Crisis Counseling, Employee Benefits, Affordable Care Act /..., Compliance
Education
Human Resource Certification Institute
SPHR - Senior Professional in Human Resources
State University of New York College at Cortland
Bachelor of Arts (B.A.)
University of Pennsylvania - The Wharton School
CEBS - Certified Employee Benefits Specialist
University of Pennsylvania - The Wharton School
CMS, Compensation Management Specialist
University of Pennsylvania - The Wharton School
GBA, Group Benefit Associate
HealthPlan Services October 2011 - Present
APAC Customer Services, Inc. August 2008 - October 2011
Q3 Solutions, Inc. March 2008 - August 2008
West Marine, Inc. June 2006 - March 2008
HSN April 2004 - September 2005
Tyco Fire & Security 1995 - 2000
Skills
Vendor Management, Coaching, Performance Management, Human Resources, Leadership, Management, Customer Service, Operations Management, BPO, Training, Customer Experience, Sales, Outsourcing, CRM, Strategy, Start-ups, Program Management, Change Management, Business Strategy, Enterprise Software, E-commerce, Six Sigma, Contract Negotiation, Marketing, Direct Sales, Consulting, Quality Assurance, Employee Benefits, Executive Management, Cross-functional Team..., Customer Retention, New Business Development, Insurance, Team Leadership, Team Building, Account Management, Strategic Planning, Process Improvement, Call Centers, Analytics, Sales Operations, Sales Management, Health Insurance, Business Development, Marketing Strategy
Education
University of North Florida - College of Business Administration 1998 — 2000
MBA, Management
Saint Leo University 1992 — 1996
BA, Business and Technology Management
The Six Sigma Academy 2003 — 2004
Six Sigma Black Belt and Champion, Six Sigma specializing in transactional businesses
Florida School of Insurance 2011 — 2012
2-15 License, Life, Health and Variable Annuities, Passed: State licensing board exams
The Mosaic Company November 2012 - Present
Health Plan Services August 2007 - July 2012
HealthPlan Services March 2000 - August 2007
Rita Technology Services February 1996 - March 2000
Dun & Bradstreet Pension Services June 1994 - February 1996
Talbots September 1992 - June 1994
HealthPlan Services February 1986 - August 1992
Skills
SQL, DB2, Microsoft SQL Server, Visual Basic, XML, SPUFI, Requirements Analysis, Access, COBOL, z/OS, Mainframe, Microsoft C, Easytrieve, CICS, TSO, SDSF, ISPF, VSAM, IDCAMS, Xpediter, Syncsort, DFSORT, VB.NET, Analysis, Business Intelligence, Software Development, Oracle, Database Design, Business Analysis, Testing, .NET, SDLC, Databases, Software Documentation, Visio, Process Improvement, Systems Analysis, Data Modeling, Data Warehousing, Program Management, Software Project..., Requirements Gathering, Crystal Reports
Education
The Ohio State University 1977 — 1981
Bachelor of Science
Hillsborough Community College
Computer Science
Safety National January 2013 - Present
HealthPlan Services June 2012 - January 2013
AmeriLife Group LLC August 2009 - May 2012
Bankers Insurance July 2005 - August 2009
St Paul Travelers January 2003 - June 2005
Skills
Process Improvement, Business Analysis, Social Media, Analysis, Business Process..., Insurance, Quality Control, Project Management, Visio, Operations Management, Software Documentation, Integration, Cross-functional Team..., Data Analysis, SDLC, Customer Service, Enterprise Software, Business Process, Team Building, CRM, Management, Disaster Recovery, Budgets, SQL, Business Intelligence, PMO, Requirements Analysis, Microsoft SQL Server, SharePoint, Strategy
Education
Kean University 1999 — 2001
Masters, Public Administration
Kean University 1996 — 2000
BA, Public Administration & History
HealthPlan Services August 2015 - Present
Intellect Technical Solutions May 2014 - August 2015
iSirona: A NantHealth Company April 2013 - May 2014
iSirona, LLC October 2011 - 2013
Cleveland Clinic 2005 - 2011
Cleveland Clinic October 1999 - October 2005
Crain Communications 1997 - 1999
United States Air Force February 1994 - October 1997
Skills
Healthcare Information..., EHR, EMR, HL7, Health Information..., CPOE, Informatics, Meditech, Healthcare, HIPAA, Software Documentation, Documentations, Project Management, SharePoint, Cerner, Leadership, Process Improvement, Active Directory, Epic Systems, Hospitals, Visio, PMP, Healthcare Consulting, System Administration, Documentation
Education
Kent State University
Political Science
US Air Force 333rd Technical Training Wing
Systems Administrator Training
Holland & Knight LLP November 2013 - Present
HealthPlan Services December 2008 - November 2013
SunTrust Bank October 2000 - June 2008
Skills
Windows Server, VMware, Citrix, Cisco Technologies, Virtualization, VMware View, Active Directory, Server Administration, Desktop Administration, Symantec Endpoint..., Powershell, Batch Files, Desktop Application..., Group Policy, Direct Access, Oracle IPM, Stellant, BigFix
Education
St. Petersburg College 2011 — 2016
Associate of Arts (AA), Information Technology, 3.774
ITT - Institute of Technical Training 1989 — 1991
Associate of applied Science, Electronic Engineering
Amerigroup August 2015 - Present
Cognizant Technology Solutions December 2006 - Present
United Health Group 2010 - July 2015
Sallie Mae 2009 - 2010
HealthPlan Services 2006 - 2009
Hewlette Packard April 2006 - December 2006
Valuesource Technology (P) Ltd (Now part of Cognizant Technology Solutions) April 2005 - March 2006
Infinite Computer Solutions August 2003 - March 2005
IBM Global Process Services August 2003 - March 2005
Skills
Healthcare, Requirements Analysis, Supply Chain Management, Software Development, Data Conversion, Software Project..., JCL, DB2/SQL, DB2, VaGen, COBOL, WTX, VSAM, C, Production Support, Student Loans, Application Development, Data Migration, Conversions, Trizetto Facets, Sybase, Technical Writing, Technical Analysis, SDLC, Technical Presentations, System Analysis, Business Analyst, IBM Mainframe
Education
M.P.C.T. Gwalior. 1998 — 2002
Computer Science
Rajiv Gandhi Prodyogiki Vishwavidyalaya
St Pauls School, Gwalior
Home Sweet Homes November 2004 - Present
HealthPlan Services September 2014 - April 2015
Think Marketing Direct April 2013 - July 2013
Chetu February 2011 - June 2011
JCPenney July 2006 - April 2009
Dollar General May 2005 - May 2006
Suncoast Parkway March 2004 - November 2004
Lear Corporation March 2004 - March 2004
Intele Services March 2003 - June 2003
Skills
Computers, Real Estate, Foreclosures, Retail, Salesforce.com, Sales, Customer Service, Lead Generation, Sales Operations, Sales Process, Management, Market Research, Business Development, Training, Strategic Planning, Marketing, New Business Development
Education
Remington College-Tampa Campus 2002 — 2003
Digital Graphic Arts
thomas jefferson high school 1998 — 2002
Remington College
Information Technology; Digital Graphics Arts
Thomas Jefferson Senior High School
HealthPlan Services September 2013 - Present
Universal Healthcare August 2012 - April 2013
WellCare August 2009 - August 2012
CAPITAL ONE SERVICES, INC August 2000 - December 2004
Skills
Process Improvement, Policy, Analysis, Management, Training, Cross-functional Team..., Customer Service, Software Documentation, Auditing, Coaching, Research, Medicare, Time Management, Healthcare, Medicaid, Negotiation, Quality Assurance, Business Process, Strategic Planning, Team Building, Leadership, Call Centers
Education
Maryville College 1993 — 1997
Bachelor of Arts, Computer Science/Business
HealthPlan Services April 2014 - Present
HealthPlan Services February 2013 - April 2014
Aero Simulation, Inc. February 2011 - February 2013
Airco Mechanical Contractors October 2006 - February 2011
URS Corporation September 1999 - October 2006
Skills
Recruiting, Payroll, Program Administration, Contract Management, Subcontracting, Proposal Production, Policy Planning, Cost Control, Project Accounting, Project Bidding, Research & Development, Payroll Services, Benefits Administration, Budgets, Active DoD Secret..., HR Information..., Leadership Studies, Leadership Management, Team-spirited, Aviation & Aerospace..., HVAC Industry Knowledge, Construction Industry..., MS Project, Microsoft Applications, Team Building, Project Planning, Visio, Employee Benefits, Security Clearance, Vendor Management, New Hire Orientations, Management, Proposal Writing, Employee Relations, Human Resources, Process Improvement
Education
Webster University 2008 — 2011
Masters
New Jersey City University
Bachelor of Science Degree
WellDyne, Inc. March 2014 - Present
HealthPlan Services July 2013 - October 2013
Verizon Communications September 2007 - February 2013
Verizon Communications September 2005 - April 2007
Verizon Communications (Formerly MCI, WorldCom, Intermedia Communications) September 1999 - August 2005
United Healthcare/ Metracomp May 1992 - September 1998
Health Insurance Claims Processing January 1982 - January 1992
Skills
Software Quality..., SQL, SQL DB2, SCRUM Methodology, Team Foundation Server, Agile Testing, Microsoft Test Manager, Visual Studio 2012, SDLC, Quality Assurance, Process Improvement, User Acceptance Testing, Oracle SQL Developer, Oracle, Test Planning, XML, Visio, Quality Center, Testing, Access, HTML, Waterfall, Software Testing Life..., Business Process..., Telecommunications, Toad 9.0, SQL*Plus, Requirements Analysis, Value Stream Mapping, DB2, Impromptu, QMF, Black Box Testing, Grey Box Testing, Release Management, Test Management, Integration, Data Warehousing, Quality Reporting, Organization, Regression Testing, QTP, Test Cases, Test Automation, Memory, Humor, PL/SQL, Global cross-functional..., HP QTP, Visual Studio
Education
Jamestown Community College 1973 — 1975
Liberal arts, Liberal Arts and Sciences/Liberal Studies
City of Clearwater December 2014 - Present
HealthPlan Services October 2014 - December 2014
Tampa Bay Government Relations August 2012 - December 2014
Meritus Districts May 2013 - May 2014
US Foods May 2012 - August 2012
NASCAR, Inc September 2008 - February 2011
City of South Daytona, FL November 2007 - August 2008
City of Port Orange, FL March 2007 - November 2007
City of Daytona Beach Shores, FL July 2006 - March 2007
Performance Evaluation & Research Division January 2005 - July 2006
Skills
Community Relations, Public Speaking, Research, Social Media, Customer Service, Event Planning, Microsoft Office, Event Management, Budgeting, Public Relations, Customer Relations, Writing, Excel, Editing, Online Marketing, Social Media Marketing, Marketing Strategy, Team Building, Problem Solving, Promotions, PowerPoint, Special Events, Word, Marketing Communications, Photography, Photoshop, Retail, Social Networking, Budget Management, Government Relations, Strategic Planning, Corporate Communications, Budgets, Microsoft Excel, Microsoft Word, Media Relations, Community Development, Newsletters, Management, Internal Communications, Training, Program Management, Press Releases, Project Planning, Strategic Communications, Public Affairs, Legislative Relations, Project Management, Analysis, Time Management
Education
West Virginia University 2004 — 2006
MPA, Public Administration
Marshall University 1998 — 2003
BA, Political Science
Baptist Medical Center South July 2013 - Present
Medical Center of Trinity January 2013 - July 2013
Oak Hill Hospital December 2012 - July 2013
Regional Medical Center Bayonet Point November 2012 - July 2013
Brainworks Diagnostics August 2012 - October 2012
Erwin Technical August 2011 - July 2012
HealthPlan Services June 2009 - August 2011
HealthPlan Services May 1998 - August 2011
Skills
EEG, Neurophysiology, Healthcare, Remote EEG monitoring..., Hospitals, Microsoft Office, PowerPoint, Excel, Word, Programming, Neurology
Education
McDaniel College
BA, Economics/Business Administration
Erwin Technical 2011 — 2012
Certificate ElectroNeurodiagnostic Technologist, Neurodiagnostics, 4.0 and Class Valedictorian
HealthPlan Services February 2013 - Present
Xerox Business Services, LLC April 2010 - February 2013
Allstate Insurance January 2004 - April 2010
Allstate January 2000 - January 2004
Allstate April 1993 - January 2000
Skills
CRM, Management, Vendor Management, Project Management, Strategic Planning, Leadership Development, Business Process, Change Management, Business Process..., Insurance, Integration, Call Centers, Leadership, Business Analysis, Customer Service
Education
Lake Forest Graduate School of Management 2006 — 2011
Master of Business Administration, Business Management/Organizational Behavior
Penn State University 1986 — 1990
Bachelor of Science, Business Management
Carbonite (Nasdaq: CARB) November 2013 - Present
MIT Enterprise Forum of Cambridge May 2014 - Present
ADP May 2011 - September 2013
ADP September 2010 - April 2011
Workscape, Inc.(acquired by ADP) February 1999 - August 2010
HealthPlan Services July 1996 - December 1997
Consolidated Group (acquired by HealthPlan Services) April 1990 - July 1996
Consolidated Group (CGT) 1985 - 1989
Prudential 1981 - 1985
Skills
Talent Management, Employee Benefits, Leadership, SaaS, Enterprise Software, New Business Development, Start-ups, Business Development, Strategic Partnerships, Strategic Planning, Change Management, Business Turn-arounds, Cloud Applications, Outsourcing, Big Data, Health Insurance, High Performance..., Marketing, B2B, Sales, Mergers & Acquisitions, Strategy, Cloud Computing, Entrepreneurship, Management, Business Strategy
Education
Northeastern University
BS Liberal Arts
Northfield Mount Hermon School
LabTech Software August 2015 - Present
Air General Inc. February 2008 - February 2015
Air General Inc. July 1996 - February 2015
HealthPlan Services February 2006 - February 2008
Skills
IT Management, Technical Support, Servers, Airports, Air Freight, Aviation, Freight, Operations Management, Transportation, Airport Management, Aviation Security, Flights, Airlines, Commercial Aviation, IATA, Customer Service, Aircraft, Civil Aviation, Logistics, Microsoft Excel, Network Administration, Warehousing, Logistics Management, Team Building, Transportation..., Inventory Management, Budgets, Customer Satisfaction, RSA Security, HTML, Java Applets, .NET, VB5, VBScript, Batch Programming, Technical Writing, Batch Files, IT Infrastructure Design, Media Production, Streamlining Work..., IT Infrastructure..., HIPAA, Management, Visio, Troubleshooting, Active Directory, SDLC
Education
St. Petersburg College 1997 — 2003
Associate of Science (AS), Business Technologies, Computer Networking
InfoVision Consultants Inc (USA) & InfoVision Solutions India August 2011 - Present
HealthPlan Services January 2009 - August 2011
Verizon Data Services August 2000 - November 2008
TALBOTS Inc. October 1998 - July 2000
TechData Corporation January 1998 - September 1998
KEMPER INSURANCE COMPANIES January 1993 - December 1997
Skills
JCL, COBOL, MVS, TSO, VSAM, Fileaid, SDLC, Mainframe, SQL, ISPF, IBM Mainframe, EDI
Education
Northern Illinois University 1989 — 1994
B.S., Computer Science
Benefit Plan Audit Services, LLC September 2001 - Present
HealthPlan Services 1996 - 2001
Harrington Services Corporation March 1989 - June 1996
Harrington Benefit Services 1989 - 1996
Skills
Management Consulting, Entrepreneurship, Mergers, Auditing, Strategic Planning, Small Business, Insurance, Employee Benefits, Business Strategy, Executive Management, Process Improvement, Management, Team Building, Start-ups, Financial Analysis, Mergers & Acquisitions, Nonprofits, Risk Management, Business Analysis, Leadership, Vendor Management, Budgets, Financial Reporting, Business Development, Change Management, Strategy, Business Planning, Consulting, Finance, Training, New Business Development, Business Process..., Coaching, Due Diligence, Operations Management, Strategic Financial..., Contract Negotiation, Leadership Development, Organizational..., Analysis, Program Management, Cross-functional Team..., Negotiation, Account Management, Outsourcing, Team Leadership, Project Management, Marketing, Forecasting, Accounting
Education
Roosevelt University 1976 — 1978
Bachelor of Science (B.S.), Business Administration, Management and Operations, 3.94/4.0
Morton College 1974 — 1976
Associate of Arts (A.A.), Commerce
Queen Enterprises DBA Subway October 2006 - July 2009
Distinctive Concrete July 2003 - April 2005
HealthPlan Services July 1997 - August 1999
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Office Management, PowerPoint, Problem Solving, Bookkeeping, Customer Service, QuickBooks, Sound Mixing, Food Service, Outlook
Education
Jones International University 2012 — 2014
Master of Business Administration (M.B.A.), Accounting, 3.88
Jones International University 2010 — 2012
Bachelor of Business Administration (B.B.A.), Accounting, 3.96
Central Ohio Technical College 1992 — 1993
Associate of Arts and Sciences (A.A.S.), Accounting, 3.50
First Florida Insurance Brokers 2011 - Present
Third Party Administrator 2008 - 2011
HealthPlan Services 2004 - 2008
Aetna 1999 - 2001
Oxford Health Plans 1994 - 1999
Skills
Health Insurance, Healthcare, Risk Management, Product Development, Creative Risk Solutions, Insurance Placement, Technology Solutions, Trend Reductions, Medical home, Accountable Care..., Clinical delivery..., Value based health..., Value based health..., Employer accountable..., Captive risk models, Reinsurance, Stop loss insurance, Pool management for..., Benefits Administration, Non profit insurance..., ESRD cost containtment, Data analytic software, Population health..., HR Consulting, HR Strategy, Wellness road map..., Wellness Coaching, Wellness Programs, Wellness Initiatives, Workers Compensation, Property & Casualty..., Medical Malpractice, Health, Insurance, Employee Benefits
Education
The University of Connecticut 1982 — 1986
Bachelor of Science, Clinical Dietetics
Impact Marketing Group Global, LLC (IMG) February 2012 - Present
Judge Development Group of Florida, Inc. July 2002 - Present
National Coalition of 100 Black Women 1996 - Present
Black Women Business Owners, Executives and Entrepreneurs (BWBOEE) 2005 - Present
Tampa Hillsborough Action Plan 2014 - 2014
Tampa Hillsborough Action Plan 2014 - 2014
Black Heritage Festival 2003 - 2010
Accenture March 2001 - July 2002
HealthPlan Services 1998 - 1999
Skills
Editing, Proposal Writing, Organizational..., Research, Grants, Project Management, Copy Editing, Proofreading, Leadership Development, Fundraising, Public Speaking, Nonprofits, Microsoft Office, Strategic Planning, Small Business, Business Analysis, Networking, Interviews, Leadership, Social Networking, Branding & Identity
Education
The Chicago School of Professional Psychology 2013 — 2015
Master of Arts (MA), Industrial and Organizational Psychology
National-Louis University 1998 — 2000
BA, Applied Behavioral Sciences
University of South Florida 1980 — 1983
None, Mass Communication/Media Studies
Independent HR Consulting January 2008 - Present
PSS October 2011 - December 2011
Tech Data October 2010 - December 2010
HealthPlan Services 2006 - 2008
Abbott Laboratories- Diagnostics Div. 1989 - 2007
Abbott Laboratories 1989 - 2006
Skills
Compensation, Talent Management, Employee Engagement, Organizational..., Performance Management, Team Building, Deferred Compensation, Technical Recruiting, Personnel Management, HR Consulting, Employee Benefits, Training, Payroll, Strategy, Human Resources, Management, Leadership Development, HRIS, Program Management, Sourcing, Talent Acquisition, Succession Planning, Mergers, Negotiation, Management Consulting, Leadership, Change Management, Public Speaking, Analysis, Strategic Planning, Networking, Process Improvement, Job Descriptions, Recruiting, Employee Training, Benefits Negotiation, Coaching, Benefits Administration, Vendor Management, Executive Coaching, Time Management, Conflict Resolution, Employment Law, Interviews, Compensation & Benefit, Employee Relations, Organizational..., Applicant Tracking..., Onboarding, Team Management
Education
Lake Forest Graduate School of Management 1989 — 1993
MBA, Business
Alliance College 1969 — 1972
BA, English
The Depository Trust & Clearing Corporation 2013 - 2014
WellCare October 2012 - May 2013
Lime Light CRM May 2010 - September 2012
HealthPlan Services April 2008 - May 2010
Ensemble Chimes Global February 2007 - January 2008
Chimes September 2005 - February 2007
Compuware - Vantage Group September 2004 - September 2005
General Motors - Technical Education Program January 2003 - January 2004
Compuware 2002 - 2003
Skills
SQL, MySQL, PHP, AJAX, JavaScript, CSS, XML, Databases, Ruby on Rails, Oracle, Software Development, Unix, Testing, SDLC, Apache, jQuery, Web Services, Web Development
Education
Oakland University 2000 — 2004
Bachelor of Science (BS), Management Information Systems, General
Gannett March 2015 - Present
DGA Security Systems February 2013 - October 2014
HealthPlan Services January 2012 - August 2012
HealthPlan Services January 2011 - January 2012
HealthPlan Services June 2010 - January 2011
HealthPlan Services August 2008 - June 2010
Ameriprise Financial Services, Inc. January 2008 - June 2008
Ameriprise Financial Services, Inc. June 2006 - September 2007
T-Way, Inc March 2005 - January 2006
W.B. Mason Company Inc. June 2002 - October 2004
Skills
Sales Management, Business Development, Training, Salesforce.com, Sales, Team Building, Cold Calling, Call Centers, Process Improvement, Insurance, Account Management, Selling, Management, Health Insurance, Licensed Life & Health..., Financial Services, Customer Service, Healthcare, Employee Benefits, Business Analysis, Start-ups, Term Life Insurance, Project Management, Product Management, Problem Solving, Series 7, Series 66, Project Coordination, Product Marketing, Product Launch, Consultative Selling, Leadership
Education
University of Florida - Warrington College of Business Administration - Hough Graduate School of Business 2010 — 2012
Master of Business Administration (M.B.A.)
Pace University - Lubin School of Business 1997 — 2002
Bachelor of Business Administration (B.B.A.), Marketing Major; Law Minor
None April 2013 - Present
HealthPlan Services November 2012 - April 2013
Express Scripts November 2010 - December 2012
Medco November 2001 - November 2010
Intermedia Communications 2000 - 2001
Voicestream Wireless June 1997 - November 2000
Skills
Healthcare, Financial Analysis, Financial Planning, Financial Reporting, Call Center, Telecommunications, Business Analysis, Report Generation, Strategic Planning, Project Implementation, Technology Integration, Strategic Financial..., Cross-functional Team..., Managed Care, Process Improvement, Business Process..., Operations Management, Project Management, Vendor Management, Customer Experience, Project Planning, CRM, Change Management, Analytics
Education
National University 1985 — 1985
MBA
University of Michigan 1970 — 1974
Bachelor of Arts (B.A.), Geology and Mineralogy
Bellatrix April 2015 - Present
TRG Holdings April 2015 - Present
Association for Corporate Growth (ACG) Tampa Bay September 2011 - Present
ACG Emerging Professionals Group of Tampa Bay December 2010 - Present
JBK Capital LLC April 2011 - Present
AmeriLife Group LLC January 2012 - April 2015
HealthPlan Services September 2009 - December 2011
Ballast Point Ventures August 2007 - August 2009
Hyde Park Capital Partners, LLC July 2005 - July 2007
Skills
Corporate Development, Mergers, Financial Modeling, Financial Analysis, Due Diligence, Private Equity, Business Valuation, M&A experience, Business Strategy, Valuation, Mergers & Acquisitions, Investment Banking, Strategy, Investments, Acquisitions, Business Planning, Finance, Analysis, Management, Venture Capital, Executive Management, Private Placements, Insurance, Portfolio Management
Education
North Carolina State University - College of Management 2001 — 2005
Finance
Allstate Benefits May 2014 - Present
HealthPlan Services September 2012 - April 2014
Ceridian Corporation January 2011 - January 2012
Ceridian Benefits Services June 2009 - December 2010
Ceridian Benefit Services 2008 - June 2009
Fidelity National Information Services January 2007 - February 2008
Fidelity National Information Services May 2005 - December 2006
eTRAFFICJAMS.COM October 2004 - May 2005
New Horizons Computer Learning Centers April 2004 - September 2004
UBS September 2002 - March 2004
Skills
Competitive Analysis, Sales Process, IT Management, Solution Selling, Business Analysis, Operations Management, Account Management, SaaS, Process Improvement, CRM, SDLC, Sales Management, New Business Development, Management, Project Management, Sales, Call Centers, Leadership, Vendor Management, Employee Benefits, Team Building, Training, Sales Operations, Human Resources, Lead Generation, Business Development, Cross-functional Team..., Change Management, Recruiting, Strategic Planning, Analysis, Team Leadership, Salesforce.com, Cold Calling, Selling, Customer Retention, Outsourcing, Consulting, Performance Management, Networking, Project Planning, Software Documentation, Business Process..., Databases, Executive Management, Business Intelligence, Enterprise Software, Strategy, Software Development, ERP
Education
University of Alabama at Birmingham 1980 — 1983
Bachelor of Science, Computer Science (major) / Business Administration (minor)
Veredus October 2013 - Present
Syniverse Technologies April 2012 - August 2013
Society of Emotional Intelligence 2012 - 2013
Tata Consultancy Services November 2011 - April 2012
HealthPlan Services April 2011 - September 2011
PMSI March 2009 - July 2010
MetLife November 2005 - December 2008
METLIFE - IDI BUSINESS SOLUTIONS November 2005 - December 2008
Airlines Reporting Corporation February 2000 - May 2005
AIRLINES REPORTING CORPORATION January 2000 - January 2004
Skills
System Development Life..., Business Requirements..., Quality Assurance, IT Management, SDLC, Project Management, Testing, Business Requirements, Leadership, Requirements Analysis, MS Project, CRM, Requirements Gathering, Risk Management, Vendor Management, Management, Project Planning, Program Management, Business Analysis, Databases, Cross-functional Team..., User Acceptance Testing, Process Engineering, Business Process..., Data Warehousing, Team Building, Budgets, Training, Change Management, Visio, Process Improvement, Resource Management, Enterprise Software, Microsoft Project
Education
MHS Institute 2013 — 2013
Emotional Intelligence Certification, EQ-I 2.0 and EQ-I 360
The George Washington University 2007 — 2008
Project Management Diploma
Nova Southeastern University 1994 — 1997
Bachelor of Science, Business Management
HealthPlan Services April 2007 - Present
HSBC Mortgage Services November 2004 - March 2007
Capital One Financial Services 1996 - 2004
Capital One 1996 - 2004
Capital One Finacial 1996 - 2004
Skills
Turnaround Specialist, Client Interfacing, Vendor Management, Process Improvement, CRM, Leadership, Training, Program Management, Call Centers, Insurance, Customer Service, Risk Management, Executive Management, Business Analysis, Negotiation, Cross-functional Team..., Business Process..., SDLC, Change Management, Management, Team Building, Performance Management, Account Management, Strategic Planning, Banking, Business Intelligence, Business Development, Project Management, Outsourcing, Analysis, IT Management
Education
Palm Beach Atlantic University 1985 — 1988
History / Mathmatics
University of South Florida
Lincare Holdings, Inc February 2014 - Present
HealthPlan Services July 2011 - February 2014
Jackson Hewitt July 2006 - July 2011
Progress Energy October 2000 - April 2005
IBM May 1999 - October 2000
GTE July 1998 - May 1999
Skills
Storage, Disaster Recovery, Business Continuity, Replication, DS4000, Storage Area Networks, Brocade, TSM, Netbackup, VMware, vSphere, Red Hat Linux, Solaris, Active Directory, Microsoft Office, Windows Server, TCP/IP, Storage Virtualization, System Administration, IIS, SNIA Certified Storage..., IBM Storage, IBM DS8000, SAN Volume Controller, ESS, Flashcopy, TPC, NetApp Filers, EMC Storage, Clariion, Replication Technologies, BladeCenter, IBM Servers, Dell PowerEdge Servers, Windows Server 2003, Windows Server 2008, Windows 7, NetBackup, SAN, VMware vSphere
Education
St. Petersburg College
AA
Ciber March 2012 - Present
HealthPlan Services May 2002 - February 2012
Verizon Data Services October 1994 - April 2002
American Software April 1985 - August 1994
Skills
DB2, COBOL, CICS, TSO, Mainframe, SDLC, VSAM, Requirements Analysis, Programming, SQL, Fileaid, FTP, Visio, MVS, Business Analysis, IBM Mainframe, JCL, Web Services, SOA, SOAP, WSDL, ISPF, Systems Analysis, Testing, Easytrieve, SPUFI, z/OS, Requirements Gathering, REXX, Endeavor, IMS DB/DC, Xpediter, QMF, IBM Utilities, Syncsort, PL/1, Quality Center, Software Project..., Data Warehousing
Education
University of Florida
Bachelor of Business Administration (B.B.A.), Computer and Information Science
Raymond James Financial, Inc. March 2015 - Present
West Central Florida (Tampa) IIBA May 2014 - April 2015
Insurance Administrative Solutions, L.L.C. June 2014 - March 2015
Catalina Marketing February 2014 - May 2014
Catalina Marketing October 2013 - February 2014
IIBA 2014 - 2014
HealthPlan Services April 2013 - October 2013
Jackson Hewitt February 2012 - April 2013
UNI/CARE Systems, Inc. (now CoCentrix) May 2010 - February 2012
Northwestern Mutual March 2003 - May 2009
Skills
Business Analysis, Quality Assurance, Technical Writing, Release Management, Change Management, Software Configuration..., ITIL, Project Coordination, Project Implementation, Requirements Analysis, Requirements Gathering, Requirements Management, Business Requirements, Requirements..., Testing, Test Planning, System Testing, User Acceptance Testing, Manual Testing, Test Management, Usability Testing, Product Requirements, Software Requirements, System Requirements, Hatha Yoga, Requirement..., Agile Methodologies, Software Quality..., XML, Web Applications, Databases, SDLC, SharePoint, Regression Testing, Leadership, CRM, Visio, Process Improvement, Management, Software Documentation, Integration, Visual Basic, MS Project, Training, Quality Center, Software Project..., Software Development, Scrum, PMP, Business Process
Education
Jesus College, Cambridge
University of Wisconsin-Milwaukee
MA, Literary Studies
Pomona College
BA, English Literature
ReFlex Arts Dance & Yoga 2012 — 2012
RYT (Registered Yoga Teacher), Yoga Teacher Training/Yoga Therapy, 200 Hours Yoga Alliance Certification
HealthPlan Services January 2014 - Present
HealthPlan Services March 2013 - December 2013
Universal Health Care July 2012 - March 2013
WellCare June 2010 - July 2012
PepsiCo March 2006 - 2010
Quaker Tropicana Gatorade, division of PepsiCo January 2005 - March 2006
Tropicana, Division of PepsiCo October 2003 - December 2004
Tropicana, division of PepsiCo March 2001 - October 2003
Tropicana, division of PepsiCo January 2000 - March 2001
KPMG LLP January 1996 - January 2000
Skills
Financial Analysis, Process Improvement, Strategic Planning, Project Implementation, Forecasting, Strategy, Change Management, Program Management, Analysis, Finance, Account Management, Management, Training, Marketing, Budgets, Cross-functional Team..., Software Documentation, Project Management, Auditing, Healthcare, Sarbanes-Oxley Act, Product Development, Sales
Education
University of Florida - Warrington College Of Business 2002 — 2003
M.B.A
Saint Joseph's University 1993 — 1996
B.S, Accounting
Commercial Risk Management September 2013 - Present
Zeppelin Systems USA January 2013 - April 2013
HealthPlan Services December 2006 - December 2012
Keane 1999 - 2001
Tech Data 1995 - 1997
Skills
VB.NET, Microsoft SQL Server, Process Automation, SQL, T-SQL, SSIS, SSRS, Visual Basic, C#, XML, .Net Framework 3.5, Requirements Analysis, LINQ, .NET, SQL Analyzer, .Net Framework 4.5, AJAX, ASP.Net, VBA, Visio, .Net Framework 4.0, Visual Basic 6.0, VBScript, API, CSS, JavaScript, MySQL, Agile Methodologies, Classic ASP, WinSQL, Toad, Crystal Reports, Macromedia Dreamweaver, Java, Photoshop CS4, SQL Server 2000, SQL Server 2005, DTS, ASP, Oracle 8, Visual SourceSafe, CSS3, jQuery, Oracle, PHP, ASP.NET
Education
Hillsborough Community College 2005 — 2006
C#, VB.Net, ASP.Net, Java, Networking
University of Tampa 1991 — 1993
Bachelor’s Degree, Computer and Information Systems Security/Information Assurance
Monroe Community College 1987 — 1989
General Studies, Geology, History, Creative Writing
Columbia High School 1975 — 1979
General Studies, Shop
HealthPlan Services April 2015 - Present
HealthPlan Services 2014 - Present
Skills
Leadership, Strategic Planning, Public Speaking, Customer Service, Community Outreach, Cross-functional Team..., Process Improvement, Employee Training, Educational Technology, Microsoft Excel, University Teaching, Coaching, Program Development, Affordable Care Act, Training, Property Management, Compliance Management, Nursing, Team Building, Microsoft Office, Program Management, Leadership Development, Management, Healthcare
Education
Nova Southeastern University 2013 — 2016
Doctor of Education (Ed.D.), Organizational Leadership
Nova Southeastern University 2010 — 2013
Master of Science (M.S.), Educational Leadership and Administration, General
University of South Florida 2004 — 2008
Bachelor of Arts (B.A.), Psychology and Public Health
Hilmar Cheese Company May 2011 - Present
Independent IT Consulting 1983 - 2011
Lockheed Martin 2000 - 2010
Mazzio's Corporation 2005 - 2009
HealthPlan Services 1998 - 2000
Sysco 1996 - 1998
Hitachi Data Systems June 1994 - August 1994
Skills
System Administration, SDLC, Systems Analysis, Active Directory, Visual Studio, Software Development, Database Management, Network Administration, Project Management, Management Consulting, Information Management, Information Technology..., Process Improvement, Business Process..., Six Sigma, Leadership Development, Team Leadership, Leadership, Business Development, Business Strategy, Ethics, Problem Solving, Long-term Customer..., .Net Programming, Programming Languages, Help Desk Support, Peripherals, Quality Management, Business Analysis, Requirements Analysis, Database Design, Microsoft Technologies, IT Management, Analysis, Public Relations, Human Resource..., Martial Arts, Training, Labor Relations, Christian Leadership
Education
University of Oklahoma 1992 — 1999
Un-Declared Minor, Management Information Systems
University of Oklahoma 1999 — 2001
BLS, Business Administration, Leadership
Rose State College 1986 — 1990
A.A.S Degree, Computer Information Systems
WellCare Health Plans September 2015 - Present
Acclaris 2013 - May 2015
VALA Solutions/CACI Inc July 2008 - June 2013
Amerigroup Corporation April 2006 - July 2008
Accenture 2004 - 2005
Concentra, Inc 2004 - 2005
WellCare 2002 - 2003
Edix 2001 - 2002
HealthPlan Services April 1998 - May 2001
Vytra 1993 - 1998
Skills
Claims Management, Customer Service, Call Center, Cost Containment, Enrollment Management, Eligibility, Medicare, Medicaid, Front End Operations, Third Party..., Outsourcing Management, Outsourcing, Insurance Claims, Software Development, Agile Project Management, Project Portfolio..., Offshore Project..., Configuration Management, System Configuration, Six Sigma, lean six sigma, Business Process..., Budget Management, Quality Management, Front-end, Project Management, Insurance, Budgets, Program Management, Call Centers, Training, Leadership, Analysis, Change Management, Management Consulting, Process Improvement, Managed Care, Team Building, Vendor Management, Cost Accounting, Strategy, Employee Benefits, Recruiting, Management, Cross-functional Team..., Business Process, Requirements Analysis, Business Analysis, Risk Management, Executive Management
Education
University of Connecticut 1977 — 1981
Bachelor of Arts, Philosophy, Business, English
Windsor High School 1974 — 1977
High School, College Prep
Cognizant Technology Solutions August 2013 - Present
Xerox July 2010 - July 2013
Xerox September 2005 - July 2010
Verizon September 2004 - July 2005
Unisys October 2001 - April 2004
HealthPlan Services June 1998 - October 2001
IBM Global Services October 1997 - June 1998
Keane Inc March 1994 - October 1997
Skills
Process Improvement, SDLC, Requirements Gathering, Testing, Telecommunications, Training, Analysis, Project Management, Change Management, Business Analysis, Software Development, SQL, Visio, Manual Testing, Agile & Waterfall..., Healthcare, Software Testing Life..., SQL DB2, COBOLII, Microsoft Office, Diplomacy, IBM Rational Tools, MMIS, Control-M, Requirements Analysis, Integration, Oracle SQL, Problem Solving, Black Box Testing, JIRA
Education
Walden University 2010 — 2016
PhD, Management
Keller Graduate School of Management 2002 — 2005
Master's, Project Management
University of South Florida 1988 — 1993
Bachelors, Engineering Technology
HealthPlan Services April 2014 - Present
HealthPlan Services July 2012 - April 2014
HealthPlan Services May 2011 - July 2012
HealthPlan Services August 2007 - May 2011
HealthPlan Services July 2006 - August 2007
HealthPlan Services July 2005 - July 2006
Earthlink August 1999 - July 2005
Education
Penn State University 1999 — 2001
Baccalaureate, Information Sciences and Technology
Penn State University 1999 — 2001
Bachelor of Science in Information Sciences and Technology, Information Sciences and Technology
HealthPlan Services September 2011 - Present
Chain Store Guide March 2008 - September 2011
Quality Distribution October 2006 - September 2007
Littleton Coin Company April 2005 - August 2006
Skills
Email Marketing, Marketing Strategy, Social Media, Marketing Communications, Social Media Marketing, Microsoft Office, Market Research, Microsoft Excel, Advertising, Online Advertising, Direct Marketing, Data Analysis
Education
Saint Leo University 2001 — 2004
Bachelors, Business Administration and Management, General
CDI IT Solutions January 2013 - April 2015
Freelance Consultant October 2012 - December 2012
DST Systems September 2008 - September 2012
Freelance Consultant April 2008 - August 2008
HealthPlan Services July 2006 - March 2008
Veredus Corporation July 2006 - April 2007
Fidelity National Information Services February 2006 - February 2006
Certegy August 2003 - January 2006
EDS (acquired by HP in 2008) July 1999 - August 2003
Equifax Payment Services June 1997 - June 1999
Skills
JCL, CICS, Fileaid, COBOL, ISPF, VSAM, DB2, MVS, Mainframe, Endeavor, Databases, z/OS, IBM Mainframe, Batch Processing, SDSF, Easytrieve, SQL, Requirements Analysis, Software Documentation, Testing, OS/390, Requirements Gathering, TSO, IBM Utilities, Syncsort, SPUFI, COBOLII, FTP, NDM, ESP, Xpediter, REXX, Stored Procedures, Strobe Lighting, Endevor, STROBE, TeamTrack, Quickstart, TestBase, DB2 Utilities, Serena Changeman, CA-, Compuware, PKUNZIP
Education
Business Ventures, Inc., Data Processing Training Division 1991 — 1991
Certificate, Business System Programmers
Kazan State University 1973 — 1978
BS + MS, Engineer Geologist/Geophysicist
HealthPlan Services February 2014 - Present
Duke Energy Corporation June 2013 - February 2014
Check Six Inc November 2012 - May 2013
Impact Business Group August 2012 - November 2012
eMason, Inc. August 2011 - July 2012
Blue Cross Blue Shield of Montana July 2009 - July 2011
KullyWorks December 2005 - July 2009
Wostmann & Associates, Inc. February 2000 - December 2005
Perot Systems October 1997 - January 2000
EDS Corporation July 1994 - July 1997
Skills
Testing, Manuals, Documentation, Requirements Analysis, Requirements Gathering, Requirements Management, Business Process, Business Analysis, Requirements..., System Testing, Software Documentation, SDLC, Software Quality..., Test Planning, Visio, Project Management, Business Requirements, Team Leadership, Requirement..., Agile Methodologies, Scrum, Quality Assurance, Technical Writing, Program Management, Software Development, Process Improvement, Quality Center, Analysis, Defect Tracking, Integration, Management, Project Planning, SharePoint, Software Project..., Training, PMP, Databases, UML, Agile Project Management, Systems Analysis, MS Project, User Acceptance Testing, Business Intelligence, Vendor Management, Waterfall, Business Process..., HTML, Microsoft Project
Education
Tennessee Technological University 1984 — 1988
B.S, Technical Communications
FirstCarolinaCare Insurance Company May 2003 - Present
FirstHealth of the Carolinas May 2003 - Present
Principal Financial Group 1999 - 2001
HealthPlan Services 1998 - 2000
Old Northwest Agents 1991 - 1998
Skills
Employee Benefits, Insurance, Health Insurance, Underwriting, Life Insurance, Disability Insurance, Health Savings Accounts, Sales, Brokers, Term Life Insurance, Whole Life, Long-term Care, Critical Illness, Long Term Care Insurance
Education
Meredith College 1993 — 1996
Master of Business Administration (MBA), Business
Meredith College 1988 — 1992
Bachelor's degree, Economics
Southern New Hampshire University September 2012 - Present
Arbonne International April 2005 - August 2012
Hampshire Hills Sport & Fitness September 2002 - March 2005
BAE Systems August 1999 - September 2001
HealthPlan Services April 1992 - August 1999
Skills
Recruiting, Resume Writing, Customer Insight, Interviewing Skills, Process Efficiency, Employee Training, Interpersonal..., Communication Skills, Leadership Development, Personal Development, Ethics, Technical Advisory, Business Writing, Organizational..., Contract Management, Contract Negotiation, Event Planning, Payroll, Customer Service, Academic Advising, Interpersonal..., Management, Microsoft Office, Microsoft Excel
Education
Southern New Hampshire University 1999 — 2001
Master of Business Administration (M.B.A.)
University of New Hampshire 1986 — 1990
Bachelor's Degree, Communication Major; Minor in Sociology
HealthPlan Services June 2015 - Present
CGI February 2014 - June 2015
The University of Alabama November 2012 - January 2014
Remington College March 2012 - October 2012
Mercedes-Benz USA January 2011 - December 2011
Tuscaloosa County High School July 2010 - December 2010
Skills
Customer Service, Microsoft Office, Recruiting, Leadership, Training, Enrollment Management, Strategic Planning, Team Building, Marketing, Coaching, Sales, CRM, Microsoft Word, PowerPoint, Program Management, Social Media, Event Planning, Microsoft Excel, Salesforce.com, Data Analysis, Management, Event Management, Regular Expressions, Scripting, Perl, EDI, Python, System Integrators, SFTP, Testing, X12, SQL
Education
University of Alabama 2008 — 2011
Bachelor of Arts (B.A.), Information Science
University of Alabama, Manderson Graduate School of Business
Master of Science (MS), Operations Management
HealthPlan Services April 2013 - Present
The CE Shop November 2012 - April 2013
NAVTEQ/Nokia August 2006 - September 2012
Skills
Failure Modes and..., Measurement System..., Value Stream Mapping, Microsoft Office, Design of Experiments, Pivot Tables, Lean Sigma, Six Sigma, Access, Visio, SnagIt, Statistics, 5 Why, Root Cause Analysis, Microsoft Excel, Analysis, Lean Manufacturing, Project Management, Continuous Improvement, ArcGIS, Process Improvement, Cross-functional Team..., DMAIC, Quality Assurance, FMEA, Risk Management, Business Analysis, Team Building, Quality Auditing, Location Based Services, Coaching, Change Management, Quality Control, Data Analysis, Quality Management
Education
Masters Certificate Lean Six Sigma; BS Business Administration
Villanova University 2011 — 2012
Lean Six Sigma Black Belt, Lean Six Sigma, 4.0
North Dakota State University 2002 — 2006
Bachelors of Science: Business Administration, Finance, Marketing
Branded Holdings September 2014 - Present
HealthPlan Services July 2012 - September 2014
HealthPlan Services August 2011 - July 2012
HealthPlan Services April 2009 - September 2011
HealthPlan Services September 2006 - March 2009
Apex Systems 2006 - 2006
Skills
Technical Resource..., PHP, C++, .NET, Java, Delphi, SQL, Technical Architecture, Product Development, Project Delivery, Databases, Web Development, Web Services, Web Analytics, SDLC, Health Insurance, Cloud Computing, Mobile Applications, Android Development, jQuery, Program Management, Agile Methodologies, HTML 5, Web Applications, JavaScript, XML, Apache, CSS, MySQL, DB2, AJAX, ASP, PostgreSQL, Integration, JSON, REST, Scrum, Agile Project Management, Software Development, Business Analysis, Requirements Analysis, Process Improvement, Vendor Management, Software Project...
Education
University of Florida
University of Florida
Amerigroup October 2011 - August 2013
Amerigroup Corporation May 2010 - October 2011
Universal Health Care November 2008 - April 2010
Evercare August 2007 - July 2008
HealthPlan Services July 2006 - August 2007
HealthPlan Service July 2006 - August 2007
Concentra Integrated Services 2004 - 2006
CIGNA Dental 1998 - 2004
Skills
Medicaid, Medicare, Health Insurance, Managed Care, Provider Relations, HIPAA, Insurance, Healthcare, Process Improvement, Healthcare Management, Claim, HMO, Call Center, Team Building, Strategic Planning, Training, Call Centers, Cross-functional Team..., Management, Leadership
Education
Nassau Community College 1987 — 1990
Accounting/Business Administration
HealthPlan Services February 2015 - Present
HealthPlan Services May 2013 - Present
Enginnering Consulting Service August 2012 - May 2013
Segwick May 2011 - August 2012
Skills
Progress 4GL, HTML, C++, Microsoft Office, XML, Microsoft SQL Server, C#, Programming, Databases, Visual Basic, JavaScript, SQL, MySQL, Java, Linux, Web Development, C
Education
Lincoln University (MO) 2006 — 2010
BS Computer Information System, Computer Programming/Programmer, General, 3.34
Lincoln University (MO) 2006 — 2010
Bachelor of Science (BS), Computer Science
Universal American Mortgage Company (UAMC) June 2015 - Present
Catapult Systems June 2013 - April 2015
HealthPlan Services October 2011 - July 2013
Healthesystems March 2010 - October 2011
Catalina Marketing January 2004 - April 2010
Catalina Marketing 1996 - 2009
Catalina Marketing France January 2001 - February 2004
United States Navy December 1985 - February 1996
Skills
Process Improvement, Project Management, PMP, Troubleshooting, Management, SDLC, Vendor Management, Business Analysis, Visio, MS Project, Software Project..., SharePoint, IT Management, Requirements Analysis, Integration, E-commerce, Software Documentation, Leadership, HIPAA, Requirements Gathering
Education
University of South Florida 2005 — 2008
BS ISM, Business
St. Petersburg College 1997 — 2000
AA, General Studies
Pensacola junior College 1992 — 1996
AS, Electronics Engineering Technology
Willis Human Capital Practice August 2011 - Present
HealthPlan Services January 2011 - August 2011
Mercer January 2003 - January 2011
Aon Consulting November 1997 - June 2002
Skills
Employee Benefits, CRM, Communication, Performance Management, Project Management, Vendor Management, Human Resources, Change Management, Insurance, Leadership, Training, Strategy, Recruiting, Management, Program Management, Talent Management, Benefits Administration, Analysis, Management Consulting, Mergers & Acquisitions, Deferred Compensation, Strategic Planning, Business Strategy, Onboarding, Consulting, Business Planning, Sales, Marketing, Negotiation, Employee Engagement, HR Policies, Employee Relations, Operations Management, New Business Development, Budgets, Organizational Design, HRIS, Organizational..., Talent Acquisition, HR Consulting, Workforce Planning
Education
National-Louis University
Master of Science, Management (MSM)
HealthPlan Services November 2012 - Present
d a currie, llc January 2007 - January 2012
Nationwide Global 2001 - 2006
Nationwide Insurance 1985 - 2006
Skills
Life Insurance, Property & Casualty..., Business Intelligence, Change Management, Leadership, Financial Services, Insurance, Management Consulting, Team Building, Business Analysis, Visio, Management, General Insurance, Financial Risk, Strategic Planning, Project Planning, Process Improvement, Risk Management
Education
Tiffin University 1981 — 1985
Bachelor of Business Administration (B.B.A.), Accounting and Data Processing
Insurance Administrative Solutions, L.L.C. July 2015 - Present
Tampa General Hospital February 2015 - May 2015
HealthPlan Services June 2012 - February 2015
HealthPlan Services April 2011 - May 2012
HealthPlan Services February 2009 - March 2011
HealthPlan Services February 2007 - January 2009
HealthPlan Services October 2005 - January 2007
Ameriprise Financial Services, Inc. November 2004 - August 2005
Skills
Forecasting, Healthcare, Insurance, Management, Microsoft Excel, Sales, Business Analysis, Software Documentation, Team Building, Employee Benefits, Coaching
Education
University of Central Florida 2002 — 2004
BA, Psychology (Industrial Organizational Course of Study)
Pall Aerospace Corp. July 2015 - Present
MITRE April 2015 - Present
Syntech Systems - FUELMASTER December 2014 - February 2015
MasterCard August 2014 - November 2014
HealthPlan Services March 2014 - June 2014
Bank of America October 2012 - March 2014
Bond-Pro, LLC January 2012 - June 2012
GLOBALFOUNDRIES May 2011 - November 2011
Pfizer April 2011 - May 2011
Davis Vision August 2010 - November 2010
Skills
Online Help, FrameMaker, RoboHelp, Manuals, Technical Documentation, Software Documentation, Quality Assurance, Technical Writing, SnagIt, Technical Communication, Visio, Content Management, XML, Agile Methodologies, SharePoint, Java, Usability Testing, SDLC, Information Architecture, Content Development, Agile Project Management, Requirements Analysis, Dreamweaver, Information Mapping, User Experience, Software Project..., Software Development, Proposal Writing, Guides, HTML, Integration, Databases, Web Applications, Web Services, Architectures
Education
State University of New York College at Oneonta 1982 — 1986
Bachelor of Science (BS), Mathematics/Secondary Math Education, 3.41/4.0
GCP, LLC. August 2014 - Present
HealthPlan Services January 2012 - August 2014
Airlines Reporting Corporation 2010 - 2011
Airlines Reporting Corporation 2009 - 2010
Airlines Reporting Corporation 2007 - 2009
Kforce 2005 - 2007
National Amusements 1990 - 2005
Skills
Leadership, Cross-functional Team..., Business Analysis, Strategic, Tactical, &..., Program Management, Software Development, Software Project..., Process Improvement, Vendor Management, PMP, MBA, Strategy, Enterprise Software, Change Management, SDLC, Customer Service, Quality Assurance, Enterprise Architecture, Team Building, Training, Offshore Software..., Agile Methodologies, Lean Software..., Requirements Analysis, Team Leadership, Business Intelligence, Business Process..., Budgets, Negotiation, IT Operations, Technical Support, Business Process..., Metrics, Product Development, Software Documentation, Budgeting, Agile Project Management, Procurement, Program/Project..., Customer Experience, Enterprise Risk..., Web Development, Web Analytics, Asset Management, Software..., Onshore, Visio, IT Management, Management, Project Management
Education
Nichols College
Master of Business Administration (MBA)
Northeastern University
Webmaster Certificate
Worcester State University
Bachelor of Science (B.S.)
HealthPlan Services June 2013 - Present
Self-Employed January 2010 - June 2013
Ceridian August 2012 - May 2013
Johnson & Johnson November 2008 - January 2010
Johnson & Johnson December 2001 - November 2008
International Profit Associates March 2001 - November 2001
Xerox February 1999 - February 2001
Xerox October 1997 - January 1999
Xerox May 1996 - September 1997
Xerox July 1993 - April 1996
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Access, Project Planning, MS Project, Project Management, Audit Command Language, Internal Audit, Process Improvement, Outlook
Education
Rochester Institute of Technology 1997 — 1999
MBA, Business
St John Fisher College 1984 — 1988
Bachelor of Arts, Business and Communication
HealthPlan Services January 2015 - Present
Bright House Networks September 2009 - December 2014
BRIGHT HOUSE NETWORKS September 2006 - September 2009
HSN, INC March 2005 - September 2006
SunGard Availability Services November 2003 - March 2005
SunGard Availability Services May 2002 - November 2003
SunGard Availability Services January 2000 - May 2002
Skills
Speech Technology, IVR, Nuance, Avaya, Voice User Interface..., Customer Experience, Customer Satisfaction, Telecommunications, Call Centers, Troubleshooting, ACD, Software Documentation, VoIP, Disaster Recovery, CRM, CTI, Switches, CMS, VPN, Call Center, PBX, Problem Solving, Vendor Management, Telephony
Education
Peirce College 2002 — 2004
BS, Network Management
Braille Works September 2014 - Present
KForce Inc. June 2014 - September 2014
TOPS Software July 2012 - April 2014
Open Systems Technologies July 2011 - June 2012
T2 Software Services June 2010 - July 2011
Open Systems Technologies March 2009 - June 2010
MTS Medication Technologies March 2008 - August 2008
HealthPlan Services July 2006 - February 2008
Catalina Marketing 2001 - 2006
Keane, Inc. 1998 - 1999
Skills
SDLC, SQL, Databases, Visio, Business Analysis, Data Warehousing, Software Development, Microsoft SQL Server, Requirements Analysis, VB.NET, Access, VBA, Visual Basic, SharePoint, Visual Studio
Education
Siena College 1980 — 1983
Business / Finance
TROY HIGH SCHOOL 1976 — 1979
MedSave USA May 2008 - Present
CareMedic Systems April 2007 - April 2008
CareMedic (now Ingenix) 2006 - 2008
HealthPlan Services October 2000 - April 2007
General Electric 1999 - 2001
US Army 1996 - 1999
Education
Monmouth University 1998 — 1999
MBA, Marketing and Finance
University of Maryland - Robert H. Smith School of Business 1997 — 1998
MBA, MBA
Tulane University - A.B. Freeman School of Business 1991 — 1995
PSCU Financial Services October 2011 - Present
JP Morgan Chase June 2010 - October 2011
American Strategic Insurance February 2010 - July 2010
WellCare September 2006 - May 2009
Interiors by Decorating Den 2004 - 2007
American Strategic Insurance July 2004 - July 2005
HealthPlan Services July 2002 - June 2004
IBM Global Services August 1998 - June 2002
Walgreens 1979 - January 1986
Skills
Project Management, Business Analysis, Information Technology, Supply Chain, Warehousing, Process Improvement, Management, Leadership, Software Documentation, Budgets, Quality Assurance, Training, Risk Management, Vendor Management, Project Planning, Business Process..., PMO
Education
St. Petersburg College 2000 — 2002
Certificate, Information Technology
Project Management Institute
PMP, Project Management
Scrum Alliance
Certified Scrum Master, Agile Scrum Management
HealthPlan Services November 2012 - Present
PMSI September 2011 - November 2012
WellCare November 2006 - September 2011
PharMerica 2004 - 2006
Carpenter Technology 1998 - 2004
Berk-Tek 1994 - 1998
Skills
Databases, IT Outsourcing, Stakeholder Management, PMP, PMO, Software Development, IT Management, Vendor Management, Agile Methodologies, Agile Project Management, Business Analysis, Business Process, Business Process..., CRM, Change Management, Disaster Recovery, Enterprise Architecture, Enterprise Software, Governance, IT Service Management, IT Strategy, ITIL, Information Technology, Integration, MS Project, Management, Process Improvement, Program Management, Project Delivery, Project Management, Project Portfolio..., Quality Assurance, Requirements Analysis, SDLC, SharePoint, Visio
Education
Kutztown University of Pennsylvania 2001 — 2003
BSBA, Management
Keystone 1982 — 1984
AA, Computer Science
HealthPlan Services November 2001 - Present
Skills
Strategic Planning, Vendor Management, Insurance, Employee Benefits, Health Insurance, SDLC, Business Analysis, Executive Management, Healthcare Management, Process Improvement, Healthcare Information..., Managed Care
Education
Southern Illinois University, Carbondale 1972 — 1976
HealthPlan Services June 2013 - Present
Community Heath Centers Alliance March 2012 - May 2013
West Point Underwriters October 2009 - March 2012
S & S Electric Co., Inc. May 1998 - September 2009
Skills
Microsoft SQL Server, Microsoft Certified..., Microsoft Technologies, Microsoft Certified..., MCITP, MCSA, SQL, Windows Server, Visio, Business Analysis, Business Intelligence, VMware ESX, SQL Server Management..., Oracle, Dynamics SL, SSRS, SSIS, DTS, Crystal Reports, Infoview, Nagios, T-SQL, Performance Tuning, Database Administration, Microsoft Office, .NET, Cluster, Servers, Replication, Database Design, High Availability, Troubleshooting, Disaster Recovery, Log Shipping, Mirroring, Stored Procedures, Databases, OLTP, VMware, Query Optimization, Database Security, Data Warehousing, Data Modeling, ETL, SharePoint, System Administration, Storage Area Networks, Enterprise Software
Education
St. Petersburg College 2005 — 2008
B.A.S. Technology Management, Technology
Stack Advisors January 2013 - Present
TARGIT A/S December 2011 - December 2012
ConnectWise April 2010 - December 2011
ConnectWise January 2009 - April 2010
Sapphire Technologies February 2008 - November 2008
Protiviti 2005 - 2006
HealthPlan Services 1999 - 2001
Skills
SQL, Business Intelligence, Business Analysis, Microsoft SQL Server, Cloud Computing, Requirements Analysis, SaaS, Professional Services, Solution Selling, Enterprise Software, Project Management, Disaster Recovery, Business Development, CRM, Software Documentation, SharePoint, Information Technology, Management, Analysis, Consulting
Education
University of South Florida 2004 — 2008
Dual Masters, Management Info. Systems & MBA
University of Florida 1994 — 1998
B.S., Finance
HealthPlan Services August 2014 - Present
Walter Investment Management Corp March 2009 - January 2013
Idearc Media April 2007 - March 2009
Cox Target Media August 1989 - January 2007
Skills
Innovative Strategies..., Project Management, Team Building, Process Improvement, Recruitment and Staffing, Employee Relations, Employment Law, SAP HR, PeopleSoft, Ceridian, Change Management, Internal Communications, Conflict Resolution, Performance Management, Talent Development, Staff Retention, Succession Planning, Safety and Wellness, Organizational..., Compensation & Benefit, SAP, Temporary Placement, Talent Management, Deferred Compensation, Hiring, Employee Benefits, Human Resources, Leadership, Benefits Administration, FMLA, Workforce Planning, HR Policies, Employee Handbooks, Employee Engagement, Job Analysis, New Hire Orientations, Personnel Management, College Recruiting, Legal Compliance, Job Descriptions, Applicant Tracking..., Affirmative Action, EEO, Labor Relations, HRIS, Interviews, Employer Branding, Organizational Design, Benefits Negotiation, HR Consulting
Education
St. Joseph's College (IN) 1984 — 1988
Bachelor of Business Administration (B.B.A.), Business, Management, Marketing, and Related Support Services, Summa Cum Laude
HealthPlan Services January 2012 - Present
HealthPlan Services July 2008 - December 2011
Skills
Strategy, Insurance, SDLC, Leadership, Process Improvement, Project Management, Health Care Reform, Marketing Strategy, Health Insurance, Strategic Planning, Vendor Management, Change Management, Employee Benefits, Business Analysis, Team Building, Risk Management, Healthcare
Education
Manchester Community College 1976 — 1978
Crews Insurance Agency January 2014 - Present
HealthPlan Services April 2013 - January 2014
WellCare April 2010 - September 2013
Wakely and Associates, Inc. November 2005 - March 2010
Siemens Power Generation September 2002 - October 2005
Skills
Process Improvement, SDLC, Business Analysis, Insurance, Visio, Health Insurance, Requirements Gathering, Business Requirements, Access, Requirements Analysis, Medicare, Data Analysis, SharePoint, Business Process..., Microsoft Excel, IT Strategy, Analysis, Project Management
Education
University of Central Florida 2003 — 2005
M.B.A., Technology
University of Central Florida 2001 — 2003
B.S.B.A., Marketing
Amgen 1998 - 2000
HealthPlan Services 1987 - 1996
Education
University of Florida 1985 — 1987
University of North Carolina at Chapel Hill 1982 — 1984
HealthPlan Services 1999 - 2007
United Healthcare 1994 - 1999
Education
Saint Leo University 1997 — 2000
Xerox June 2013 - Present
HealthPlan Services April 2012 - June 2013
Xerox 2012 - 2013
ACS July 1999 - May 2012
University of Colorado Boulder 1992 - 1995
Skills
Lean Initiatives, Six Sigma, Balanced Scorecard, Strategic Planning, Business Strategy, Business Development, Budgets, Business Process..., Process Engineering, Process Improvement, Offshoring, Operations Management, Operational Excellence, Outsourcing, Continuous Improvement, BPO, Business Process, Change Management, Program Management, Business Transformation, Vendor Management, Cross-functional Team..., PMO, Executive Management, Management, Leadership, Training, Service Delivery, Management Consulting, Human Resources, Call Centers, CRM, Business Analysis, Strategy, IT Strategy, Performance Management, Business Process..., Project Portfolio..., P&L Management, Mergers & Acquisitions, Consulting, Finance, Business Intelligence, Risk Management, PMP, ERP, Team Building, Team Leadership, Project Management, Analysis
Education
Regis University 1999 — 2006
MBA, Finance
University of Colorado at Denver 1987 — 1991
BS, Finance
New York Life Insurance Company December 2011 - Present
HealthPlan Services September 2010 - October 2011
WellCare April 2007 - August 2010
Catalina Marketing October 1999 - April 2007
Education
St. Petersburg College 1982 — 1984
Associate in Science, Medical Technology
HealthPlan Services February 2009 - Present
Excellus Blue Cross/Blue Shield October 2003 - February 2009
Royal & Sun Alliance 2001 - 2003
Assurant 2000 - 2001
American Surety & Casualty 1998 - 1999
Windsor Group Insurance 1991 - 1996
US Army March 1984 - August 1987
Skills
Business Strategy, Strategic Planning, Insurance, Leadership, Cross-functional Team..., Business Process..., Competitive Analysis, Risk Management, Finance, Underwriting, Health Care Reform, Employee Benefits, Executive Management, Health Insurance, Process Improvement
Education
Rochester Institute of Technology 2004 — 2006
MBA, Business
Syracuse University 1979 — 1983
BA, Political Science
Bishop Grimes
Bishop Grimes
Bishop Grimes
HealthPlan Services September 2005 - Present
Capital One 1996 - 2005
Skills
Call Center, Process Improvement, Access, Operations Management, Cross-functional Team..., Vendor Management, Program Management, Customer Service, Business Analysis, Account Management, Performance Management, Insurance, Call Centers, CRM, Business Process..., Leadership, Training, Team Building, Risk Management, Change Management, Strategic Planning, Management, Employee Benefits, Coaching, Customer Satisfaction, Analysis, Team Leadership, Visio
Education
St. Petersburg College
Healthesystems May 2012 - Present
HealthPlan Services November 2011 - May 2012
CIBER, Inc. February 2010 - November 2011
Nielsen July 2005 - December 2009
Affiliated Computer Services 2003 - 2003
Skills
SDLC, Quality Center, User Acceptance Testing, Fileaid, Software Quality..., Regression Testing, Quality Assurance, JCL, Testing, Metrics, IBM Mainframe, Waterfall, System Testing, QTP, Test Cases, Test Planning, Test Strategy
Education
University of South Florida 1990 — 1992
BA, MIS
University of Florida 1980 — 1984
BS, Statistics
CareCentrix January 2013 - Present
HealthPlan Services May 2011 - November 2012
Orlando Health August 2010 - April 2011
Florida Health Care Plans December 2009 - August 2010
WellCare Health Plans, Inc. May 2009 - December 2009
Gevity January 2006 - January 2009
Ceridian August 2004 - December 2005
Gevity February 2002 - July 2004
Ceridian June 1998 - November 2002
Skills
SDLC, Visio, PMP, Project Management, Resource Management, Software Project..., Agile Project Management, Process Improvement, Management, Business Analysis, Requirements Analysis, Project Planning, Program Management, Cross-functional Team..., Business Process..., PMO, CRM, Testing, Outsourcing, Process Engineering, Analysis, Enterprise Software, Risk Management, SaaS, Vendor Management, Training, Integration, User Acceptance Testing, Requirements Gathering, Business Process, Project Portfolio..., SharePoint, IT Management, Software Documentation, Quality Assurance, Business Intelligence, MS Project, Agile Methodologies, IT Strategy, Enterprise Architecture
Education
Polk State College
Business Administration, Management and Operations
Wellcare September 2006 - Present
WellCare Health Plans 2006 - Present
HealthPlan Services December 2002 - September 2006
Florida Orthopaedic Institure May 2000 - August 2002
Skills
Compliance, Policy, Risk Management, Medicare, Healthcare, Managed Care, Risk Assessment, Health Insurance, Strategic Planning, Documentation, Healthcare Management, Medicaid, Ethics, Governance, Policy Analysis, Insurance, Auditing, HIPAA, Software Documentation, Management
Education
University of Florida
BA, Communications and Sociology
University of South Florida
MA, Health Policy and Management
HealthPlan Services January 2013 - Present
Harrington Health January 2011 - January 2013
HealthPlan Services September 2006 - December 2010
Nationwide Insurance 1993 - 2006
Skills
Management, Insurance, Change Management, Mergers & Acquisitions, Business Analysis, Call Centers, Health Insurance, Vendor Management, Employee Benefits, Executive Management, Process Improvement, Recruiting, Performance Management, Strategic Planning, Business Process..., Leadership
Education
Miami University
BS, Business Administration
The Ohio State University Fisher College of Business
MBA, Finance
Covenant Dove, LLC September 2010 - Present
HealthPlan Services October 2008 - September 2010
Lifestyle Family Fitness April 2007 - October 2008
Dell Inc May 1999 - November 2006
Skills
Systems Engineering, Citrix, Virtualization, VDI, Cloud Computing, Replication, Data Center Architecture, Disaster Recovery, Messaging Systems, VoIP, Load Balancing, Windows Server 2008, Clariion, Netbackup, Microsoft Exchange, Data Center, Windows Server, vSphere, Active Directory, VMware, Servers, Network Administration, EMC Storage, System Administration, Messaging
Education
Saint Leo University 2006 — 2012
Bachelor of Arts (BA), Business Administration: Management
HealthPlan Services October 2009 - April 2011
HealthPlan Services January 2008 - April 2009
HealthPlan Services January 2006 - December 2007
Prudential Tropical Realty September 2004 - December 2005
Health Integrated, Inc. July 2002 - May 2004
Oxford Health Plans January 2000 - June 2002
Skills
Management, Marketing, Customer Service, Marketing Strategy, Sales, Strategic Planning, Project Management
Education
University of California, Berkeley
Bachelor of Arts (B.A.)
Syniverse Technologies April 2012 - Present
Xcenda April 2011 - January 2012
HealthPlan Services 2009 - 2010
Johnson-Lancaster Assoc September 2005 - October 2008
PricewaterhouseCoopers August 1999 - September 2005
PwC 1999 - 2005
RehabWorks Inc. June 1996 - June 1997
Skills
Process Improvement, Program Management, Business Analysis, Project Management, Change Management, Visio, PMO, Business Process..., Project Portfolio..., Healthcare, PMP, Business Process, Call Centers, SDLC, Vendor Management, Leadership, Disaster Recovery, Strategic Planning, Integration, Cross-functional Team..., IT Strategy, Data Center, Software Project..., IT Management, Management
Education
Milligan College 1993 — 1997
BS - Health Care/Business Adminstration
Physician Partners of America October 2014 - Present
HealthPlan Services October 2012 - August 2014
Mangrove Employer Services January 2011 - July 2012
HPC Healthcare Inc January 2005 - January 2011
Lifepath Hospice January 2005 - 2009
Epix Holdings/Gevity HR December 2002 - January 2005
Skills
Performance Management, Employee Benefits, HRIS, Business Analysis, Payroll, Onboarding, Training, Process Improvement, Benefits Administration, Healthcare, Microsoft Excel, Human Resources, Talent Acquisition, Applicant Tracking...
Education
State University of New York College at Plattsburgh
BS, Business Management
State University of New York College of Agriculture and Technology at Cobleskill
Associate, Business
HealthPlan Services July 2010 - September 2012
FedEx Freight September 2009 - July 2010
HealthPlan Services February 2007 - February 2009
The Bank of New York Mellon March 2002 - April 2006
Merrill Lynch September 2000 - September 2001
Global Computing Associates, Inc 1993 - 2001
AT&T Capital Corporation/Newcourt Capital Corp/CIT Group January 1993 - July 2000
Skills
Fileaid, Visio, CICS, IBM Mainframe, COBOL, VSAM, Databases, DB2, Mainframe, Testing, JCL, Xpediter, Business Analysis, User Acceptance Testing, Requirements Gathering, SDLC, Training, REXX, Software Documentation, Requirements Analysis, IMS DB/DC, Unix, Systems Analysis, Disaster Recovery, Quality Assurance, Easytrieve, Management, Syncsort, Program Management
Education
New Jersey Institute of Technology 1973 — 1978
BS, Industrial Administration
Clearwater High School October 2014 - Present
Pinellas County Schools January 2013 - Present
Safety Harbor Middle School September 2010 - January 2013
United States Census Bureau March 2010 - September 2010
Tech Data 2008 - 2009
Huntington Learning Center 2006 - 2008
Brandau Marketing (Visual Presence) 2003 - 2004
PricewaterhouseCoopers 2002 - 2003
Tech Data 2000 - 2001
HealthPlan Services 1997 - 1999
Skills
Market Research, Spanish, English, Data Analysis, Marketing Research, Competitive Analysis, PowerPoint, Excel, Word, Market Analysis, Access, Outlook, Customer Service, Microsoft Excel, Marketing, Project Planning, Management, Analysis, Microsoft Word, Project Management, Leadership, Strategic Planning
Education
Queens University of Charlotte 1990 — 1992
MBA, Marketing
Purdue University 1974 — 1979
BS, Mechanical Engineering
Lincoln Financial Group September 2013 - Present
Metlife October 2006 - September 2013
HealthPlan Services June 2005 - October 2006
Medco Health Solutions September 1993 - June 2005
Skills
Life Insurance, Term Life Insurance, FALU, FLMI, ACS, Medical Underwriting, Customer Service, Health Insurance, Whole Life, Universal Life, Group Insurance, Underwriting
Education
The American College
Ultimate Medical Academy - Tampa August 2012 - Present
Ultimate Medical Academy August 2010 - August 2012
HealthPlan Services August 2006 - December 2008
ERA Polo Group August 2005 - December 2007
Humana October 2003 - January 2005
Skills
Dentistry, Health Insurance, Insurance, Term Life Insurance, Cold Calling, Property & Casualty..., Sales, Account Management, Salesforce.com, Medicare, Workers Compensation, Customer Service, Building Relationships, Coaching, Direct Sales, Employee Benefits, Enrollment Management, Leadership, Management, Marketing, Outlook, Public Speaking, Training, Leadership Development, Microsoft Excel, Microsoft Office, Program Management, Strategic Planning, Team Building
Education
University of Florida
Public Relations
Ciber August 2015 - Present
HealthPlan Services March 2013 - July 2015
SCI Companies September 2009 - March 2013
Catalina Marketing December 2008 - August 2009
Richland Towers January 2008 - October 2008
P.A.M. Inc January 2006 - October 2007
Pender Newkirk & Company July 2005 - January 2006
BISYS October 1996 - June 2005
Arthur Andersen LLP September 1994 - June 1995
Skills
Business Analysis, Project Management, PMP, Process Improvement, Vendor Management, Leadership, Business Intelligence, Management, SDLC, Project Planning, Enterprise Software, Information Technology, Strategy, Software Implementation, Team Building, Lawson HRIS, Team Management, Requirements Analysis, IT Management, Clarizen, MS Project, Data Center, Business Process..., ERP, Software Development, PMO, Consulting, Software Documentation, Project Portfolio..., Software Lifecycle..., Visio, HRIS, CRM, New Client..., Microsoft Office, SQL, Outsourcing, Microsoft Project, VPMi PM Software, CA Clarity
Education
DeVry University
BS, Information Technology
Ohio University
BBA, Accounting
IFCO Systems, a Brambles Company August 2006 - Present
MedAvant Healthcare Solutions January 2000 - June 2006
HealthPlan Services 2000 - 2002
TradeArbed December 1998 - January 2000
News America Marketing December 1996 - December 1998
IEF 1994 - 1996
Skills
Accounting, SOX, Budgeting, Auditing, SEC reporting, Financial Analysis, Business Analysis, Internal Controls, Strategic Planning, Business Planning, Account Reconciliation, Accounts Receivable, Accounts Payable, Policy, Fixed Assets, General Ledger, Management, Business Process..., Budgets, Sarbanes-Oxley Act, Cash Flow, SEC filings, Microsoft Excel, Internal Audit, Forecasting, Analysis, Finance, Financial Reporting, Managerial Finance, Cost Accounting, Variance Analysis, Financial Accounting, SAP, Financial Statements, Process Improvement, GAAP, Financial Modeling, Invoicing, P&L, Bookkeeping, Due Diligence, Access, Journal Entries, Hyperion Enterprise, Inventory Management, Business Strategy, Sarbanes-Oxley, Cash Management, Leadership, Account Management
Education
University of Phoenix 2012 — 2014
Master of Business Administration (M.B.A.), 3.95
State University of New York College at Plattsburgh 1990 — 1994
BS, Accounting
HealthPlan Services January 2015 - Present
UPS April 2013 - December 2014
Maryland State Department of Health & Mental Hygeine January 2011 - March 2013
United Parcel Service June 2009 - December 2010
CareFirst BlueCross BlueShield January 2008 - May 2009
HSBC bank June 2006 - July 2007
Skills
Testing, Quality Assurance, SDLC, Test Planning, Requirements Gathering, Test Cases, Manual Testing, Test Automation, User Acceptance Testing, Requirements Analysis, HIPAA, QTP, Quality Center, Mainframe Testing, Visio, ICD-10, ICD-9, HP QTP, HP Quality Center, Agile Methodologies, SQL, Bugzilla, JIRA, Agile & Waterfall..., Team Leadership, Cross-functional Team..., Offshore Operations, Selenium, Healthcare
Education
Stratford University 2007 — 2008
Master's degree, Software Engineering
Jawaharlal Nehru Technological University 2001 — 2005
Bachelor of Technology (BTech), Computer Science & Information Technology
University of South Florida December 2013 - Present
University of South Florida February 2011 - December 2013
Amerigroup February 2008 - February 2011
HealthPlan Services May 2006 - October 2007
PreferredOne Administrative Services 1993 - 2005
Skills
Editing, Visio, Adobe Acrobat, Access, Technical Writing, Administrative..., Software Documentation, Email Marketing, SharePoint, PowerPoint, Lotus Notes, Marketing Communications, Research, Outlook
Education
University of South Florida 2012 — 2014
Graduate Certificate in Research Administration
Metropolitan State University 1997 — 2004
Bachelor of Arts, Technical Communication
HealthPlan Services September 2015 - Present
WellCare December 2012 - September 2015
HealthPlan Services August 2010 - November 2012
Tech USA April 2010 - August 2010
The Nielsen Company December 2005 - April 2010
Real Diehl Realty Inc. June 2001 - December 2005
Verizon Data Services (GTEDS) July 1997 - June 2001
Electronic Data Systems April 1994 - July 1997
United States Army Reserve 1988 - 1992
US Army October 1984 - October 1986
Skills
Business Analysis, Visio, Access, Software Documentation, Process Improvement, Project Management, Database Administration, SQL, Data Analysis, Microsoft Office, Microsoft Excel, Real Estate Transactions, Analysis, Databases, Oracle, PowerPoint, Customer Service, Accounting, JCL, Troubleshooting, MS Project, System Administration, Analytics, Integration, Microsoft SQL Server, Disaster Recovery, Microsoft Word, SDLC, TSO, Salesforce.com, SharePoint, HTML, Database Design, Medicare Claims..., Medicaid Claims...
Education
Regis University 2010 — 2012
Master of Science (M.S.), Database Technologies, 3.972
Saint Leo University 2007 — 2009
B.S., Computer Information Systems
Tidewater Community College 1987 — 1991
A.A.S., Computer Information Systems
Tidewater Community College 1987 — 1991
Certificate, General Accounting
HealthPlan Services September 2012 - Present
Charter Communications February 2011 - June 2012
Charter Communications August 2008 - February 2011
AT&T July 2005 - July 2008
AT&T March 2004 - June 2005
National Information Solutions Cooperative January 2001 - January 2004
A.G. Edwards January 1997 - January 2000
Education
Southern Illinois University, Edwardsville 1993 — 1996
B.S., Business Administration, M.I.S.
Cortland Partners December 2014 - Present
HealthPlan Services August 2000 - August 2013
Skills
TSO, Health Insurance, JCL, Business Analysis, Software Development, Account Management, Insurance, ISPF, Leadership, Vendor Management, Program Management, SDLC, IT Management, IBM Mainframe, Requirements Analysis, Process Improvement, Disaster Recovery, Visio, Software Documentation, DB2, Requirements Gathering, Systems Analysis, CICS, MVS, Software Project..., Mainframe, Enterprise Architecture, COBOL, VSAM, Databases, Endeavor, SQL, User Acceptance Testing, Information Technology, Management, Team Building, Integration, SharePoint, Customer Service, Project Management, Training, Business Process..., Change Management, IT Strategy, Strategic Planning, Agile Methodologies
Education
Rider University 1983 — 1987
Bachelor of Science (B.S.), Decision Science and Computers
Xerox September 2008 - February 2015
Franklin Templeton Investments November 2000 - January 2008
Franklin Templeton Investments October 1999 - November 2000
Franklin Templeton Investments October 1997 - October 1999
Bankers Insurance Group December 1995 - May 1996
HealthPlan Services September 1993 - November 1995
Sagamore Health Network August 1990 - May 1993
Skills
Business Analysis, Business Process..., Requirements Gathering, Requirements Analysis, Project Planning, Project Management, Process Improvement, Report Design, Computer System..., Crystal Reports, Change Management, Quality Assurance, SDLC, System Testing, User Acceptance Testing, Defect Tracking, Regression Testing, Test Management, Test Data, Reporting & Analysis, Training, Customer Service, Customer Support, Eligibility, Government, Financial Services, Health Insurance, Microsoft Excel, Microsoft Word, PowerPoint, Visio, Quality Center, Business Requirements
Education
Purdue University 1979 — 1983
Bachelor's degree, Business, Management, Marketing, and Related Support Services
Purdue University 1979 — 1983
Bachelor of Science (B.S.), Business Administration and Management, General
HealthPlan Services June 2014 - Present
Center for Technology Training June 2012 - Present
PwC July 2000 - February 2011
Florida Power Corp. November 1995 - July 2000
Okra Marketing November 1992 - November 1995
Zellerback May 1991 - November 1992
Skills
Unix, SAP, Lotus Notes, COBOL, Netcool, SQL, Rbase, DOS, Tivoli, Autosys, Pascal, Basic, Assembly
Education
Sinclair Community College 1989 — 1992
Associate of Science (AS), Computer Information Systems
Davita Healthcare November 2014 - Present
HealthPlan Services May 2014 - October 2014
Cognizant Technology Solutions November 2009 - May 2014
Health plan systems May 2004 - November 2009
Aforeserve.Com Ltd May 2001 - May 2004
Skills
SDLC, Quality Assurance, Test Management, Manual Testing, Regression Testing, Test Automation, Test Strategy, HP Quality Center, Automation, QAM, Requirements Analysis, HP QTP, Integration Testing, Test Cases, Expertise in strategic..., QA Automation, Test Planning, Testing, Agile Methodologies, SQL, Microsoft SQL Server, Integration, Software Project..., User Acceptance Testing, Test Execution, Software Quality..., XML, Web Services, System Testing, Visio
Education
Madurai Kamaraj University 2007 — 2009
M.B.A, Systems
Sri Venkateswara College of Engg. 1998 — 2001
Bachelor's Degree, Electronics & Communication Engg.
Panimalar Dept. of Technical Education 1996 — 1998
Diploma, Electronics & Communication Engg.
HealthPlan Services September 2012 - Present
Papyrus July 2011 - September 2012
Crane & Co., Inc. October 2008 - June 2011
Skills
Forecasting, Budgets, Sales, Training, Coaching, Time Management
Education
Webber International University 2001 — 2003
Bachelor of Science (BS), Business Administration and Management, General
Santa Fe Community College 1999 — 2001
Associate of Arts (AA), Business Administration and Management, General
HealthPlan Services September 2012 - Present
HealthPlan Services September 2012 - Present
Bank of America October 2010 - August 2012
Skills
Message Queue, WebSphere MQ, SOA, WebSphere Application..., Unix, Middleware, Enterprise Architecture, DB2, AIX, Websphere
Education
Osmania University
Master of Computer Applications (M.C.A.)
HealthPlan Services July 2013 - Present
Citi June 2012 - June 2013
WellCare December 2011 - April 2012
Talbots December 2006 - June 2011
AEGON USA February 2005 - December 2006
Pinellas County Government November 2004 - February 2005
Accenture October 2004 - November 2004
Pepsico Food & Beverages - Tropicana September 2003 - April 2004
State of Florida, Department of Education August 2002 - August 2003
Data Scan Technologies June 2001 - January 2002
Skills
Fileaid, PL/SQL, Oracle, SQL, COBOL, DB2, Testing, Business Requirements, Oracle E-Business Suite, Crystal Reports, Mainframe
Education
St. Petersburg College 2012 — 2012
Continuing Education, Introduction to Java Programming
Valparaiso University, Indiana 1979 — 1984
BS, Mechanical Engineering
Northwestern University, Illinois
Summers 1981, 1982, 1983
Hillsborough County May 2014 - Present
HealthPlan Services May 2013 - December 2013
PMSI October 2011 - May 2012
Citi January 2011 - June 2011
Home Care For U, Home Healthcare Agency April 2004 - June 2011
Qwest Communications September 2000 - March 2003
U S WEST July 1997 - August 2000
Skills
Customer Service, Problem Solving, Access, Excel, Analysis, Planning, Documentation, Budgeting, Microsoft Office, Customer Relations, Account Management, Strategic Planning, Negotiation, New Business Development, Consultative Selling, Sales Management, Contract Negotiation, Process Improvement, Business Analysis, Team Building, Business Intelligence..., Microstrategy, Business Intelligence, Cross-functional Team..., Microsoft Excel, Leadership, Sales, Sales Process, Software Documentation, Program Management, Automotive, Management
Education
Metropolitan State University 1998 — 2001
BA, Business Administration/CIS
WellCare February 2003 - Present
HealthPlan Services 1999 - 2001
UnitedHealthcare January 1989 - April 1998
Skills
Vendor Management, Process Improvement, Medicare, Medicaid, HEDIS, Claims, Customer Relations, Call Center, Quality Management, Budgeting, Customer Service, Call Centers, Business Process..., Customer Experience, Performance Management, Budgets, Change Management, Claim, Performance Improvement, Leadership, Healthcare, Training, Healthcare Consulting, Strategic Planning, Management, HIPAA, Insurance, Health Insurance, Cross-functional Team..., Managed Care, Healthcare Industry
Education
Robert Morris University
Bachelor of Science (BS), Business Administration and Management, General
WellCare 2012 - Present
United Healthcare August 2010 - 2012
Aetna June 2007 - February 2010
HealthPlan Services March 2005 - June 2007
Skills
Microsoft Office, Adobe Acrobat, Relationship Development, Consultative Selling, Training & Development, Account Management, Group Health, Medicare, Health Insurance, Term Life Insurance, B2B Marketing
Education
St. Petersburg College 2011 — 2013
Currently pursuing Associates, Business Administration and Management, General
Dixie Hollins High School 1994 — 1997
Diploma, General Studies
HealthPlan Services August 2013 - Present
Education
Northern Kentucky University
Master's Degree, Public Administration
HealthPlan Services August 2014 - Present
Skills
Microsoft Office, Management, Microsoft Excel, Sales, Microsoft Word, Leadership, PowerPoint, Customer Service, Research, Training
Education
Marshall University 1997 — 2000
Marshall University