Experience
Charter Schools USA  July 2013 - Present
TMS Health, a Xerox Company   January 2013 - July 2013
WHM,LLC   May 2010 - December 2012
First Data Corporation  April 2003 - May 2009

Skills
ADP Enterprise Certified, ADP Payforce, ADP Timesaver on demand, PeopleSoft, Datis System, Microsoft Excel, Microsoft Word, Microsoft Office, Outlook, PowerPoint, Accounting, Research, Call Center Operations, Client Relations, Establishing Morale, Resource Management, Customer Service, Workflow Management, Account Management, Quality Control, Human Resources, ADP Payroll, Performance Management

Education
Broward College   2010 — 2012
Associate of Arts (A.A.), Accounting

Experience
California Southern University  July 2015 - Present
FORTIS Colleges and Institutes  November 2014 - Present
Elegant Tiny Paws   2010 - Present
Florida Career College  June 2013 - August 2014
AstraZeneca  November 2012 - May 2013
TMS Health, a Xerox Company   November 2011 - November 2012
HG Holdam Insurance Agency   January 1996 - May 2009
The Body Shop  February 2006 - April 2009

Skills
Customer Service..., Legal Research, Sales Management, General Insurance, Commercial Insurance, New Business Development, Small Business, Small Business Marketing, Sales, Customer Service, Strategic Vision, Team Management, Teamwork, Vision, Visionary, Team-oriented, Educational Assessment, Organizational..., Technical Leadership, Thought Leadership, Training, Leadership, Management, Marketing, Insurance, Spanish, Microsoft Excel, Employee Training, Microsoft Word, Payroll, Leadership Development, Customer Satisfaction, Time Management, Coaching, Social Networking, Team Building, Public Speaking, Curriculum Development, Staff Development, Educational Leadership, Higher Education, Teaching, Instructional Design, Adult Education, Curriculum Design, Educational Technology, Community Outreach, Program Development, Microsoft Office, Classroom

Education
Nova Southeastern University   2007 — 2012
Masters of Science, Criminal Justice/ Legal Perspective, 3.43

Nova Southeastern University   2006 — 2009
Bachelor of Science (BS), Psychology, 3.43

Indian River Community College   2006 — 2008
Transferred to NSU, Political Science and Government, 3.5

Keiser College   2004 — 2006
Transferred to Indian River Community College, Surgical Technology/Technologist, 3.5

California Southern University

California Southern University

Experience
Bankers Life and Casualty Company  January 2014 - Present
TMS Health, a Xerox Company   October 2012 - Present
DeVish Photography   March 2011 - Present
Walgreens  September 2005 - September 2012
Walgreens Pharmacy  September 2005 - September 2012

Skills
Proficient in Microsoft..., Ability to learn and..., ➢Knowledge of Windows..., ➢Fluent in English,..., ➢Skilled in typing., ➢Excellent leadership..., ➢Gifted with customer..., ➢Excels in creativity., Customer Service, Time Management, Leadership, Business Planning, Sales, Advertising, Healthcare, Management, Marketing, Sales Operations, Sales Management, Microsoft Excel, Pharmacy, PowerPoint, Employee Benefits, Team Leadership, Team Building, Budgets, Public Speaking

Education
Florida International University   2015 — 2016
MBA, Health/Health Care Administration/Management

Florida Atlantic University, FloridaDecember 2011
Bachelor of Science, Biological Sciences

Coral Springs Charter School   2001 — 2006
High School Diploma, Biological and Physical Sciences

Experience
TMS Health, a Xerox Company   August 2014 - Present
StayWell American Express   May 2011 - November 2014
MED-PRO Distributors   May 2013 - August 2014
Ortho-Sport Chiropractic Centre- (Dr. James Wolk)   June 2006 - August 2010

Skills
Teaching, Public Speaking, Customer Service, Event Planning, Team Building, Social Networking, Training, Community Outreach, Higher Education, Nonprofits, Editing, Teamwork, Fitness, Strategic Planning, Program Development, Healthcare, Coaching, Curriculum Development, Curriculum Design, Tutoring

Education
Florida Atlantic University   2005 — 2012
Bachelor's Degree, Elementary Education

Experience
TMS Health, a Xerox Company   March 2015 - Present
TMS Health, a Xerox Company   December 2013 - March 2015
TMS Health, a Xerox Company   October 2011 - December 2013
Convergys  September 2008 - May 2010

Skills
Performance improvement..., Team Management, Coaching and development, Quality, Training, Motivational Speaking, Adult learning..., Leadership, CRM, Management, Analysis, Healthcare, Sales Operations, Databases, Employee Training, Advertising, Sales, Team Building, Pharmaceutical Industry, Customer Service, Team Leadership, Account Management, Marketing, Coaching, Sales Management, Strategic Planning, Public Speaking

Education
Capella University   2013 — 2015
Master degree, Training and Performance Improvement

Florida Atlantic University   1998 — 2002
Bachelor of Science (B.S.), Psychology/Pre Medicine

Coconut Creek High

Experience
Muscle Foods USA   January 2013 - Present
The Woodlands Inn and Resort - Ascend Collection   January 2003 - Present
TMS Health, a Xerox Company   December 2011 - April 2012

Skills
Customer Service, Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Restaurants, Social Media, Inventory Management, Hospitality, Food & Beverage, Time Management, Food, Sales, Teamwork

Education
University of Pennsylvania   2009 — 2011
Bachelor's degree, Marketing and Management

Luzerne County Community College   2007 — 2009
Associate's degree, General Studies

Experience
TMS Health, a Xerox Company   July 2015 - Present
Tenet Healthcare  March 2015 - July 2015
Community Health Systems, Inc.   January 2013 - February 2015
American Pool Mangement - Philadelphia  May 2012 - September 2013
Synergy HomeCare Franchising, LLC  January 2012 - May 2012
HTH Worldwide  April 2010 - October 2011
HTH Worldwide  June 2008 - April 2010

Skills
Healthcare, Direct Patient Care, Quality Patient Care, Customer-focused Service, CNAS, Cpr Certified, Phlebotomy, EKG, Medical Assisting, Vital Signs, Blood Pressure, Medication..., Medical Terminology, Medical Records, Claims Resolution, Lifeguarding, Licensed Life & Health..., Health Insurance, Travel Insurance, Key Account Mangement, Project Management, Customer Service, Training, Qualifying Candidates, Travel Arrangements, Special Events..., BLS, Cerner, Nursing, HIPAA, CPR Certified, Sales, Leadership, PowerPoint

Education
Montgomery County Community College   2012 — 2014
Associate's degree, Nursing Science

Montgomery County Community College   2012 — 2012
Certificate, Phlebotomy Technician/Phlebotomist

Successful Aging Career Institute   2011 — 2011
Certificate, Nurse Aid

Delaware Valley College   2003 — 2007
Bachelor of Science (B.S.), Animal Biotechnology and Conservation

Experience
TMS Health, a Xerox Company   April 2011 - Present
WellPoint  October 2010 - April 2011
State Farm Insurance  February 2009 - November 2009
New Hope Community INC  August 2007 - August 2009

Skills
Negotiation, Team Building, Account Management, Sourcing, Outlook, Microsoft Office, SDLC, Human Resources, Contract Negotiation, Technical Recruiting, Talent Acquisition, Answering Phones, Customer Service, Mac OS, Clerical, Social Media, Siebel system, Mainframe systems, Problem Solving

Education
College Misericordia   2012 — 2015
Bachelor's degree, Business Administration and Management, General, 3.0

Experience
Denali Executives Inc.   May 2015 - Present
Securitas Global Securities   November 2014 - May 2015
Avancos  February 2014 - September 2014
TMS Health, a Xerox Company   January 2013 - September 2013
General Nutrition Centers, Inc  September 2011 - November 2012
United States Department of Defense  September 2010 - September 2011
United States Marine Corps  July 2003 - September 2010

Education
Ball State University   2006 — 2009
Bachelor of Science (B.S.), Criminology and Criminal Justice

Lawrence Central High School

Experience
Baxter International Inc.  December 2013 - Present
Hilti  January 2012 - October 2012
TMS Health, a Xerox Company   December 2010 - October 2011
Sanofi Pasteur  December 2005 - November 2010
Abramson Center  June 2005 - September 2005

Skills
Business Relationship..., Increasing Sales Revenue, Increasing Operational..., Increasing Brand..., Increase Productivity, Territory Account..., Time Management, Event Planning, Events Coordination, Incident Investigation, Protocol Analysis, Gap Analysis, Microsoft Office, SAP, Trackwise, Documentum..., CAPA, CRM, GMP, GCP, SOP development, SWI development, Aseptic Technique, Aseptic Processing, Validation, Sterility Assurance, Presentations, Sales, Training, Human Resources, Management, Leadership, Strategy, Sop, Account Management, Biopharmaceuticals

Education
California State University-Dominguez Hills   2014 — 2017
Master's degree, Quality Assurance

East Stroudsburg University of Pennsylvania   2002 — 2006
Bachelor's of Science, Biotechnology

Experience
TMS Health, a Xerox Company   October 2013 - September 2015
Bank of America  December 2012 - May 2013
Intechcenter   December 2011 - September 2012
Blue Cross Blue Shield of Florida  February 2011 - December 2011
Aflac  March 2008 - December 2010
Pacific Bancorp   July 2007 - March 2008
Countrywide/Bank of America  January 2006 - July 2007
CIT  May 2003 - March 2005
Ohio Mortgage Funding   January 2000 - May 2003

Skills
Sales, Sales Management, Sales Operations, Management, Territory Development, Territory Management, Account Management, Business Development, Healthcare, Senior Living..., Senior Services, ALF, SNF, Hospice, Home Healthcare, Pharmaceutical Sales, Pharmaceutical Industry, Product Launch, Building Long-term..., Customer Retention, Physician Relations, Pharmacy Relations, Leadership, Customer Service, Strategic Planning, Contract Negotiation, Training, Trade Shows, Sales Presentations, Public Speaking, Communication, Team Building, Time Management, Marketing, Managed Care, HIPAA, Patient Advocacy, Medicare, Health Insurance, Life Insurance, CRM, Event Planning, Small Business, Awesomeness

Education
Nova Southeastern University   2010 — 2013
MBA, Sales Management

State Of Florida   2008 — 2008
Non degree. 215 insurance license, 215 Insurance License

Malone University   2003 — 2005
BA, Management

Kent State University   1997 — 2003
N/A, Business Administration and Management, General

Experience
TMS Health, a Xerox Company   May 2013 - Present
N/A  January 2010 - February 2012

Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research, Outlook, Teaching, Photoshop, Public Speaking

Education
Miami Dade College   2011 — 2014
Licentiate degree, Registered Nursing/Registered Nurse

Experience
TMS Health, a Xerox Company   September 2015 - Present
Bentley University  January 2015 - Present
Curry College  March 2010 - Present
inVentiv Patient Access Solutions   May 2012 - August 2015
Visiting Nurses Association of Boston   January 2006 - 2013
Ascend Specialty Pharmacy, an SXC Company   May 2010 - May 2012
SpecialtyScripts Pharmacy, Cardinal Health   June 2006 - March 2010
Pfizer  February 1990 - October 2005
Pfizer Pharmaceuticals  1999 - 2005

Skills
P&L Management, Leadership, Marketing Strategy, Business Planning, Managed Care, Healthcare, Pharmaceutical Industry, Pharmacy Benefit..., Strategic Planning, Healthcare Information..., Cross-functional Team..., Leadership Development, Account Management, Change Management, Management, Marketing, Team Building, Business Development, Process Improvement, Product Launch, Market Research, Diabetes, Sales Operations, Pharmaceutical Sales, Cardiology

Education
Northeastern University - Graduate School of Business Administration   1987 — 1991
MBA, Finance, Marketing

College of the Holy Cross   1982 — 1986
Bachelor of Arts, Chemistry and Economics

Experience
Metropolitan School District of Pike Township  July 2015 - Present
Kelly Educational Svc  September 2014 - May 2015
Zionsville Community Schools  November 2013 - May 2015
TMS Health, a Xerox Company   April 2014 - July 2014
Ivy Tech Community College  2007 - 2013
Elkhart Community Schools  2007 - 2008
Specialized Staffing Solutions  2007 - 2007
Osceola County School District  2006 - 2006
South Bend Community School Coporation  2004 - 2006
Hubbell Incorporated  2002 - 2003

Skills
Teaching, Adult Education, Blackboard, Instructor-led Training, Public Speaking, E-Learning, High School Students, Instructional Design, Newsletters, ADDIE, Microsoft Office, Blogging, Social Media, Editing, Social Networking, Press Releases, Technical Writing, Creative Writing, Business Writing, PowerPoint, Adobe Creative Suite, Higher Education, Digital Journalism, Newspapers, Broadcast Journalism, Copywriting, Academic Advising, News Writing, Training, Curriculum Development, Staff Development

Education
WGU Indiana   2015 — 2016
Master’s Degree, Special Education and Teaching

Indiana University South Bend   2005 — 2010
Earned 20 credit hours in graduate level English courses

Ball State University   2000 — 2002
Master of Arts, Organizational Communication

Indiana University South Bend   1995 — 1998
Bachelor of Arts, General Studies

Bethel College   2003 — 2004
Indiana State Teaching Certificate

Experience
Indiana Wesleyan University  October 2014 - Present
TMS Health, a Xerox Company   April 2012 - September 2014
PNC  October 2007 - May 2011

Skills
Higher Education, Public Speaking, Teaching, Microsoft Office, Leadership, Staff Development, Community Outreach, Customer Service, Time Management, Coaching, Sales, Team Building, Training, Event Planning

Education
Indiana Wesleyan University   2006 — 2008
Master of Science in Management, Management

State University of New York College at Fredonia   1999 — 2003
Bachelor of Arts (BA), Legal Studies, General

Experience
Milliner & Associates, LLC   August 2014 - Present
Latitude 39  April 2013 - August 2014
TMS Health, a Xerox Company   June 2012 - March 2013
Best Buy  July 2011 - June 2012

Skills
Microsoft Office, Proficient Typing Skills, Spanish-speaking, Public Speaking, Customer Service, Phone Etiquette, Multi-line Phone, Sales, Data Entry, Telephone Skills, Hiring, Microsoft Excel, Customer Satisfaction, Teamwork, Outlook

Education
Ball State University   2006 — 2010
Bachelor of Arts (B.A.), Psychology

Lawrence Central High School   2002 — 2006

Experience
TMS Health, a Xerox Company   April 2014 - Present
Citi  September 2011 - Present
Marriott Vacations Worldwide Corp   January 2011 - August 2011
Dial America Marketing, Inc {SiriusXM Radio}   January 2010 - January 2011
Hilton Grand Vacations (Hilton Worldwide)   January 2009 - January 2010
Wyndham Vacation Ownership  January 2007 - January 2009
East Coast Mortgage Funding   January 2006 - January 2007
MCI Corporation  1994 - 1998

Skills
Exceptional..., Sales oriented..., Banking, Investment Strategies, Telecommunications..., Hospitality Industry, Excellent leadership..., Responsible, organized,..., Strategic Financial..., Marketing, Sales, Leadership, E-commerce, Training, Call Centers, Customer Service, Team Leadership, Customer Retention, Coaching

Education
USAF Technical Training College   1979 — 1982
Electronics Technology, RF Radar and Microwave Technologies, aprox 60 cr

Florida Institute of Technology
Oceanographic Technology, approx. 30 cr

Experience
Weatherby Healthcare  April 2013 - Present
TMS Health, a Xerox Company   2011 - 2012
TZ Insurance Solutions  2010 - 2012

Skills
Sales Management, Sales, Term Life Insurance, Direct Sales, Customer Satisfaction, Sales Process, Customer Service, Team Leadership, B2B, Networking, Negotiation, Sales Presentations, Training, Marketing, Customer Experience, Call Centers, Cold Calling, Time Management, Quality Assurance, Contract Negotiation, Account Management, Pricing, Solution Selling, Purchasing, Automotive, Project Management, Coaching, Team Building, Customer Retention, New Business Development, Medical Staffing, Medical Staff Relations, Primary Care Physicians, Leadership, Salesforce.com, Sales Operations, Selling, Healthcare, Recruiting, Business Development, Insurance, Process Improvement, Lead Generation, CRM, Management

Education
Central Michigan University   1998 — 2003
BA, Entrepreneurship, Finance

Seaholm Baby   1994 — 1997

Experience
Unemployed  Director of Operations & Customer RelationsChecklist Facility MaintenanceSeptember 2012 - April 2014
Connected Building Solutions   August 2010 - October 2013
TMS Health, a Xerox Company   May 2010 - December 2010
Merrill Lynch  April 2009 - October 2009
Carefree Health   January 2007 - October 2008
Fitugies Clothing Store   June 2006 - March 2008

Skills
Management, Sales, Marketing, Customer Service, Inventory Management, Six Sigma, Insurance, Customer Retention, Networking, Employee Benefits, Research, Real Estate

Education
Lynn University   2004 — 2010
Bachelor of Business Administration (BBA), Business, Management, Marketing, and Related Support Services

Landmark Education

Experience
ARF Financial, LLC  May 2013 - Present
TMS Health, a Xerox Company   December 2011 - May 2013
PharmaCentra, LLC   2004 - December 2011
John H. Harland  2004 - 2004
VXI Global Solutions, Inc  2003 - 2004
Cross Media Marketing  2001 - 2002
TeleSpectrum  1993 - 2001
SafeCard Services  1986 - 1993

Skills
Call Center, Business Process..., Budgets, Mergers, Leadership, CRM, Management, Vendor Management, Outsourcing, Call Centers, Team Building, Strategy, Business Intelligence, Enterprise Software, Project Planning, Program Management, Business Process..., Telecommunications, Cross-functional Team..., Mergers & Acquisitions, Software Development, IT Management, Process Improvement, Business Development

Education
University of Florida   1979 — 1983
BS

Florida Atlantic University   1987 — 1989
MBA

Experience
Boehringer Ingelheim  June 2013 - Present
Covino Real Estate LLC   2012 - May 2013
TMS Health, a Xerox Company   November 2010 - May 2013
Real estate  May 2005 - May 2013

Skills
Selling, Sales Presentations, Customer Engagement, Healthcare, Motivation, Pharmaceutical Industry, Pharmaceutical Sales, Direct Sales, Strategic Planning, Entrepreneurship, Contract Negotiation, CRM databases, Investors, Marketing Strategy, Innovation, New Business Development, Training, Sales Management, Product Launch, Sales Operations, Selling Skills, Marketing, CRM, Sales

Education
Florida Atlantic University   2005 — 2009
Bachelor of Science (BS), Human Biology

Experience
TMS Health, a Xerox Company   January 2012 - Present
Just Say No To Diets™   February 1997 - January 2012
Just Say No To Diets™   January 1998 - January 2010

Skills
Team Building, Customer Service, Team Leadership, Strategy, Lifestyle, Marketing, Personal Development, Account Management, Pharmaceutical Industry, Customer Retention, Call Centers, Customer Experience, Public Relations, E-commerce, Selling Skills, Healthcare, Pharmaceutical Sales, Training, Direct Sales, Sales Management, Sales, Sales Operations, Leadership

Education
Lynn University   1988 — 1992
Bachelor's degree, Business Administration

Medical Arts Training Center
Emergency medical Technician, Florida Licensed E.M.T

Experience
Hinge App  April 2014 - Present
Hinge App  February 2013 - April 2014
Blueshift Local Inc   August 2011 - February 2013
TMS Health, a Xerox Company   October 2010 - May 2011
Lombardo Consulting Group   June 2009 - August 2010
Lombardo Consulting Group   June 2008 - August 2008

Skills
Research, Social Media, Social Media Marketing, Blogging, Editing, Marketing Strategy, Redis, WordPress, Python, Facebook API, Django, Microsoft Office, Software Development, MongoDB, Heroku, Neo4j, PostgreSQL, Web Development, Git, MySQL

Education
Georgetown University   2006 — 2011
Bachelor of Arts, Philosophy

The Taft School   2002 — 2006
High School Diploma

Experience
Brown Distributing Company FL/VA  November 2014 - July 2015
Brew Bus USA   February 2014 - November 2014
James & Surman, CPA   January 2014 - April 2014
TMS Health, a Xerox Company   July 2012 - July 2013
TMS Health, a Xerox Company   August 2010 - July 2012

Skills
Coaching, Sales, Team Building, Management, Microbiology, Cold Calling, Pharmaceutical Sales, Cell Biology, Account Management, Genetics, Science, Sales Management, Call Centers, Clinical Research, Gel Electrophoresis, Selling Skills, Selling, Sales Operations, qPCR, SDS-PAGE, Biology, Marketing, Mathematics, Quality Assurance, Help Desk Support, Event Planning, Quality Process...

Education
Florida Atlantic University   2005 — 2009
B.S., Biology

Experience
Charter Schools USA  August 2013 - Present
Smart Publishing   October 2010 - June 2013
TMS Health, a Xerox Company   August 2010 - October 2010

Skills
Event Management, Microsoft Office, Public Speaking, Customer Service, Microsoft Excel, Visual Arts, Microsoft Word, Marketing, Teaching, Social Media, Art Education, Sales, Account Management, Leadership, Marketing Strategy, New Business Development, Social Networking, Sales Management, Strategic Planning, PowerPoint, Event Planning

Education
Florida Atlantic University
Bachelor's Degree, Health/Health Care Administration/Management

Experience
TMS Health, a Xerox Company   April 2009 - Present
Battle Coaching   January 2009 - Present
Taylormade Creations, Inc.   February 2008 - June 2008
Network Direct, Inc.   July 2005 - February 2008
FDN Communications (NuVox)   October 2003 - June 2005
Strive Leadership   February 2002 - October 2003
SoftBrands  January 2000 - January 2002
MobileForce, Inc.   September 1999 - December 2001
WAM!NET (Savvis)   October 1996 - September 1999
Jostens  November 1995 - October 1996

Skills
Program Management, Business Development, Strategic Planning, Call Center, Leadership, Account Management, Sales Operations, Call Centers, Coaching, Budgets, Customer Service, Management, Forecasting, Selling, Sales, Process Improvement, Quality Assurance, CRM, P&L Management, Sales Management, Strategy, Cross-functional Team..., New Business Development, Marketing, Vendor Management, Customer Retention, Outsourcing, Team Building

Education
Cardinal Stritch University
BS, Business Management

Experience
TMS Health, a Xerox Company   September 2015 - Present
MVP Sports Clubs  May 2012 - August 2015
Butler University Health & Recreation Complex   August 2013 - May 2015
Meijer  April 2014 - March 2015

Education
Butler University   2011 — 2015
Bachelor's degree, Science, Technology and Society

Experience
Keller Williams indy   July 2010 - Present
TMS Health, a Xerox Company   October 2009 - August 2011
Newcomber Lumber   August 2008 - October 2009
Menards  August 2005 - August 2008
Menards  May 2001 - August 2005

Skills
Real Estate, Customer Service, Sales, Marketing, Negotiation, Selling, Leadership, Contract Negotiation

Education
Ball State University   1999 — 2003
Bachelor's degree, Elementary Education and Teaching

Ball State University   1999 — 2003
Bachelor of Education (BEd)

Experience
TMS Health, a Xerox Company   July 2005 - Present
TOSHIBA AMERICA BUSINESS SOLUTIONS  February 1988 - September 2003

Education
PC Professor   2010 — 2012
A+/N+, Imformation Technology and Networking

LIU Post
Business

Nassau Community College
Business/Electronics

Suburban Technical School
Certified Electronics Specialist, Digital Computer technology

Experience
Morrison Chartwells   May 2013 - Present
North Carolina Department of Health and Human Services  April 2012 - Present
TMS Health, a Xerox Company   September 2010 - April 2011
HealthCorps  July 2009 - June 2010

Skills
Event Planning, Health Promotion, Public Health, Health Education, Community Outreach, Nutrition, Nutrition Education, Healthcare, Public Speaking, Social Media, Clinical Research, Microsoft Office, Research

Education
Meredith College   2011 — 2013
Masters, Nutrition Sciences

University of North Carolina at Chapel Hill   2005 — 2009
BSPH, Health Policy and Management

Experience
Konica Minolta Business Solutions U.S.A., Inc.   June 2015 - Present
TMS Health, a Xerox Company   February 2014 - Present
TD  December 2012 - June 2013
LifeWay Christian Resources  November 2011 - July 2012
State Farm Insurance - Richard Glasco Agency Owner   April 2011 - July 2012
MakroCare   January 2008 - June 2010
Century 21  September 2004 - August 2008
Celgene (LifebankUSA)   2006 - 2008

Skills
Customer Relations, Sales Process, MS Office Suite, Sales Presentations, New Business Development, Contract Negotiation, Marketing Strategy, Territory Growth, Territory Management, Pharmaceutical Sales, Real Estate, Insurance, Sales Management, Hospitality, Microsoft Office, Customer Service, Sales Force Development, Research, Sales, CRM, Business Development, Marketing, Sales Operations, Customer Satisfaction, Team Leadership, Human Resources, Team Building, Leadership, Project Planning, Negotiation, Account Management, Market Research, Strategic Planning, Selling, Salesforce.com, Training, Management, Direct Sales

Education
New York University   1994 — 1995
Health Management Services/Public Policy

Hampton University
BA, Sociology

Rutgers, The State University of New Jersey-Newark
MBA, Marketing and International Business

Experience
TMS Health, a Xerox Company   2015 - Present
Valesta Clinical Research Solutions  March 2014 - February 2015
Brooks International  July 2012 - March 2014

Skills
Recruiting, Talent Management, Talent Acquisition, Leadership, Sourcing, Management, Onboarding, Strategy, Interviews, Human Resources, Applicant Tracking..., Training, Performance Management

Education
Florida State University   2007 — 2011
Bachelor of Science (BS), International Relations and Affairs

Institut catholique de Paris
French Language and Culture

Experience
SmarTech Products LLC   April 2014 - Present
TMS Health, a Xerox Company   March 2012 - February 2014
TMS Health  February 2010 - March 2012
RWG   July 2008 - March 2010
NMS Relocation Services Group   December 2007 - June 2008
CarTHINK   January 2006 - December 2007
Merced Medical   May 2004 - December 2005
Cardinal Health  May 2002 - May 2004
Cardinal Health  January 1995 - May 2002
Total Graphic Services/Total Demand Publishing   March 1993 - December 1994

Skills
Team Building, Customer Relations, Sales Management, Call Center, Administration, Hiring, Strategic Planning, Product Development, Selling, Negotiation, Forecasting, Coaching, Customer Service, New Business Development, Marketing Strategy, Problem Solving, Team Leadership, Planning, Leadership Development, Operations Management, Process Improvement, Public Speaking, Performance Management, Cross-functional Team..., Change Management, Excel, Microsoft Office, Word, Outlook, PowerPoint, Medical Devices, Project Planning, Recruiting, Sales Process, CRM, Business Development, Leadership, Sales Operations, Call Centers, Management, Salesforce.com, Customer Satisfaction, Account Management, Quality Assurance, Training, Healthcare, Marketing, Sales, Program Management, Microsoft Excel

Education
Lehigh University - College of Business and Economics   1981 — 1983

Experience
Laird Plastics  July 2015 - Present
TMS Health, a Xerox Company   October 2014 - July 2015
TMS Health, a Xerox Company   April 2013 - September 2014
TMS Health, a Xerox Company   April 2012 - March 2013
Roche  March 2012 - March 2012
KPaul  November 2010 - April 2011
IUPUI  May 2009 - September 2010

Skills
Account Management, Fundraising, Retail, Microsoft Office, Cold Calling, Sales, Selling, Customer Service, Product Marketing, Marketing, Healthcare, Sales Operations, Time Management, Networking, Sales Management, Leadership, Team Building, Training, Entrepreneurship, Employee Relations, New Business Development, Recruiting, Social Networking, Direct Sales, Customer Retention, Marketing Strategy, Sales Presentations, Sales Process, B2B

Education
Indiana Wesleyan University's Adult Program   2014 — 2016
Master of Business Administration (MBA)

Indiana University-Purdue University at Indianapolis   2008 — 2010
B.G.S, Business, Communication

Hamilton Southeastern   1999 — 2002

Experience
Biorasi  April 2015 - Present
Biorasi  September 2014 - April 2015
Walgreens  December 2000 - December 2014
Biorasi  August 2014 - September 2014
TMS Health, a Xerox Company   July 2012 - August 2014

Skills
Clinical Trials, Program Management, Pharmaceuticals, Clinical Research, Biotechnology, Pharmaceutical Industry, New Business Development, Pharmacy Benefit..., UV/Vis, HPLC, Microsoft Office, Analytical Chemistry, NMR, Chemistry, Teaching Experience, Customer Service, Teaching, Molecular Modeling, Raman spectroscopy, UV-Vis, NMR spectroscopy, IR spectroscopy, Mass Spectrometry, Spectroscopy, Data Analysis, Team Leadership, Team Building, Chromatography, Science, FDA

Education
Florida Atlantic University
Bachelor of Science, Chemistry

Florida Atlantic University
Graduate Certificate, Medical Physics

Experience
Cigna  June 2015 - Present
TMS Health, a Xerox Company   May 2014 - Present
Bank of America  September 2005 - Present
Verizon Wireless  November 2002 - May 2005
NCO Group  December 2000 - November 2002

Skills
CRM, Call Centers, Management, Program Management, Project Management, Quality Assurance, Team Management, Training, Troubleshooting, Coaching, Interviews, Time Management, Outlook, Employee Benefits, Access, Banking, Customer Service, Credit, Risk Management

Education
California University of Pennsylvania
Working on an Associate's degree, Business management

Experience
Astellas Pharma  September 2015 - Present
Actavis Pharmaceuticals (Formerly Forest Laboratories)   April 2013 - June 2015
TMS Health, a Xerox Company   June 2011 - March 2013
L.T. Verrastro   May 2010 - June 2011

Skills
Pharmaceutical Industry, Pharmaceutical Sales, Product Launch, Leadership, Sales Effectiveness, Account Management, Cross-functional Team..., Marketing, Healthcare, Managed Care, Neurology, Cardiology, Microsoft Office, Psychiatry, Gastroenterology, Pulmonology, Sales, Sales Operations

Education
Bloomsburg University of Pennsylvania
Bachelor of Business Administration (B.B.A.), Marketing

Temple University - Fox School of Business and Management   2005 — 2007
Marketing

Experience
Reese Consulting Group   May 2013 - Present
Wet Seal, Inc  June 2013 - May 2014
TMS Health, a Xerox Company   May 2012 - December 2012

Skills
Call Centers, Customer Service, Customer Satisfaction, Outlook, Training, Sales, Customer Experience, Software Documentation, Quality Assurance, Microsoft Office, Workforce Management, Team Leadership, PowerPoint

Education
Meredith College   2010 — 2015
Bachelor of Arts (B.A.), Interpersonal Communication

Kipp Pride High School   2006 — 2010

Experience
TMS Health, a Xerox Company   June 2014 - Present
---  September 2012 - August 2013
Microsoft  September 2009 - September 2012
Novartis  June 2007 - September 2009
Bayer HealthCare  June 2001 - June 2007

Skills
Management, Key Account Management, Sales Management, Negotiation, Sales, Training, Teamwork, Coaching, Marketing Communications, New Business Development, Foreign Languages, Email Marketing, Translation, Pharmaceutical Sales, Public Speaking, Interpretation, Sales Pipeline..., Diabetes, Pharmaceutical Industry, Pharmaceutical Meetings, Team Management, Forecasting, Project Planning, Marketing Management, Program Management, Training Skills, Sales Excellence, Business Management, Sales Analysis, Hypertension, Hormone Therapy, Account Management, Sales Operations, Contraception, Oncology, Life Coaching

Education
Instituto Politécnico de Leiria   2007 — 2008
Post Graduation, Communication, Advertising and Marketing

in Escola Superior de Tecnologia e Gestão, Instituto Politécnico de Leiria
Masters degree, Translation (Interpretation)

Universidade Nova de Lisboa   2011 — 2012
Mandarin, Level I

Galileu / Flag   2011 — 2011
Google AdWords

ISPC - International School of Professional Coaching   2010 — 2011
Certified Professional Practicioner Coach, Coaching

Instituto Politécnico de Leiria   2007 — 2007
CAP, Trainer's Training

Experience
RJ Reynolds Company  April 2015 - Present
TMS Health, a Xerox Company   June 2014 - April 2015
BBVA  April 2008 - May 2013
Chase  March 2005 - April 2008

Skills
Banking, Chemistry, Biochemistry, Laboratory, Family Therapy, Spanish, Laboratory Technicians, Customer Service, Research, Cross Selling, Sales, PowerPoint, Quality Control, Strategic Planning, Microsoft Office, Sales Management, Pharmaceutical Industry, Team Leadership, Biotechnology, Leadership, Oncology, Pharmaceutical Sales

Education
Arizona State University   2009 — 2012
Bachelor of Arts (B.A.), Biochemistry

Glendale Community College   2007 — 2009
Associate of Science (A.S.), Biology, General

Experience
Comcast Cable  September 2013 - Present
Office Depot  July 2010 - April 2014
TMS Health, a Xerox Company   October 2012 - December 2012

Skills
Customer Service, Retail, Customer Satisfaction, Inventory Management, Merchandising, Sales, Loss Prevention, Store Management, Microsoft Office, Inventory Control, Microsoft Excel, Visual Merchandising, Time Management, Management, Microsoft Word, Training, Team Building, Sales Operations, Sales Management, Leadership, Direct Sales, Customer Retention, Cashiering, Account Management

Education
Kaplan University   2012 — 2014
Bachelor of Arts (BA), Human Services, General

Hinds Community College   2008 — 2010
Associate of Arts (A.A.), General Studies

Canton High School   2004 — 2008
Dipolma

Experience
TMS Health, a Xerox Company   May 2013 - Present
TMS Health, a Xerox Company   2011 - Present
TMS Health, a Xerox Company   September 2008 - Present

Skills
Management, Leadership, Process Improvement, Training, Team Building, Team Leadership, Quality Assurance, Coaching, Time Management

Education
Sto- Rox High School   1980 — 1983
High school graduation

Community College of Allegheny County
Associate's degree, Child Development

Experience
JM Family Enterprises, Inc.   March 2015 - Present
Midas  December 2014 - March 2015
Fox Rent-A-Car  April 2013 - December 2014
chrysler,jeep dodge of north broward   August 2012 - March 2013
Coconut creek Hyundai   November 2011 - August 2012
Firestone  September 2009 - September 2010
TMS Health, a Xerox Company   June 2008 - June 2009

Skills
Troubleshooting, Customer Satisfaction, Computer Hardware, Customer Service, Windows 7, Microsoft Office, Software Installation, Windows XP, Team Leadership, Inventory Management, Software Documentation, Manufacturing, Quality Assurance, Windows, Microsoft Excel, Team Building, Process Improvement, Continuous Improvement, Sales, Windows Server

Education
ATI Career Training Center-Oakland Park   2009 — 2010
Associate's degree, Science, 3.5 gpa

Experience
Palm Beach State College  August 2014 - December 2014
TMS Health, a Xerox Company   January 2013 - December 2013
Bankers Life and Casualty  April 2012 - January 2013
AccentHealth  April 2010 - January 2012
Consumer Financial Advisory Board   June 2008 - December 2009
Sam Seltzer's Steakhouse  February 2008 - November 2008
Radiant Gas Station   February 2007 - February 2008
UPS  February 2006 - February 2007

Skills
New Business Development, Customer Relations, Consultative Selling, Salesforce.com, Inside Sales, Cold Calling, Problem Solving, Outgoing, Customer Service, Sales, Training, Public Speaking, Recruiting, College Recruiting, Technical Recruiting, Sales Operations, Coaching, Temporary Placement, Social Networking, Talent Acquisition, Applicant Tracking..., Healthcare, Human Resources, Interviews, Resume Writing, Sales Management, Account Management, Employee Relations, Selling, Team Building, Staffing Services, Call Centers, Networking, Job Fairs, Employee Training, Customer Satisfaction, Internet Recruiting, Employee Benefits, Insurance, Temporary Staffing, Time Management, Management, Sales Process, Building Relationships

Education
Metropolitan State University of Denver   2015 — 2017
Bachelor's Degree, Human Nutrition

Palm Beach State College   2014 — 2015
Dietetics/Dietitian

Muskegon Community College   2005 — 2007
Psychology

Experience
TMS Health, A Xerox Company   February 2012 - March 2015
Allied Fastener & Tool   October 2008 - August 2011
Tradesmen International  October 2007 - August 2008
Highway Technologies  January 2007 - October 2007
RSC Equipment Rental  January 2005 - February 2007
Voice One   2003 - 2007
Hiller Aviation Musuem   2003 - 2007
Snap-on Industrial  October 1994 - December 2005
Zep Manufacturing Company  January 1987 - October 1994
Photo Factory   1975 - 1976

Skills
Sales Operations, Sales, Account Management, Cold Calling, Team Building, Sales Management, New Business Development, Lead Generation, B2B, Customer Retention, Management, P&L Management, Sales Presentations, Leadership, Direct Sales, Selling Skills, Pharmaceutical Sales, Selling, Retail, Key Account Management, Business Development, Budgets, Sales Process, Customer Satisfaction, Cross-functional Team..., Coaching, Public Speaking, Contract Negotiation, Sales Force Development, Mentoring, Safety Training, Private Pilot, COPD, Human Resources, P&L, Cardiology, Consultative Selling, Voice Acting, Pulmonology, Hypertension, Formulary, Telephone Manner, Sales Rep Training, Healthcare, COPD Exacerbations, Cardiovascular, Federal, State, Local..., Kitting, New Account, Medical Tourism

Education
San Francisco Art Institute
B.F.A, Filmmaking

Upsala College   1968 — 1969
Psychology

Milwaukee School of Engineering   1966 — 1967
Mech. Engineering

Livingston High School   1961 — 1965
College Prep

Experience
TMS Health, a Xerox Company  

Skills
Marketing, Customer Service, Team Building, Strategic Planning, Microsoft Office, PowerPoint, Budgets, Negotiation, Sales, Contract Negotiation, Microsoft Excel, Microsoft Word, Outlook

Education
Le Cordon Bleu College of Culinary Arts-Orlando   2008 — 2010
Associate of Arts and Sciences (AAS), Baking and Pastry Arts/Baker/Pastry Chef

Experience
TMS Health, a Xerox Company   February 2010 - Present

Skills
Sales, Pharmaceutical Sales, Customer Service, PowerPoint, Teamwork, Leveraging Relationships, Creativity, Analytical Skills

Education
Florida State University
Bachelor's Degree, Family and Child Sciences

Experience
Allied Reliability Group  April 2015 - Present
TaxTalent.com  January 2015 - April 2015
Unique Systems and Solutions   October 2013 - December 2014
TMS Health, a Xerox Company   May 2011 - August 2013
Everglades University  April 2010 - February 2011
Colorado Technical University  August 2009 - February 2010
Illinois Auto Group   June 2008 - May 2009

Skills
Team Leadership, Sales Management, Coaching, Outside Sales, Hiring, Training, Customer Service, Customer Satisfaction, Sales Process, Cold Calling, Sales Operations, Selling, Sales, Customer Retention, Account Management, New Business Development, Management, Leadership, Team Building

Education
Eastern Illinois University   2003 — 2007
Bachelor of Science (B.S.), Business Administration and Management, General

Experience
"Coach Kitty"   October 2011 - Present
TMS Health, a Xerox Company   January 2013 - February 2015

Skills
Wellness Coaching, Lifestyle Coaching, Staff Development, Event Planning, Stress Management, Wellbeing, Conflict Resolution, Organizational Design, Personal Development, Motivational Speaking, Coaching, Executive Coaching, Life Coaching, Emotional Intelligence, Workshop Facilitation, Workshops, Small Business, Public Speaking, Fundraising, Business Coaching, Counseling Psychology, Mental Health, Published Author, Leadership Development

Education
Ashford University
BA, Organizational Management

Experience
Novo Nordisk  January 2015 - Present
Novo Nordisk  January 2014 - December 2014
TMS Health, a Xerox Company   October 2010 - December 2013
University of Phoenix  2009 - 2010
AT&T  2007 - 2009
NBC News  2006 - 2006

Education
Florida Atlantic University   2002 — 2007
Bachelor of Arts (B.A.), Communication and Media Studies

Experience
TMS Health, a Xerox Company   April 2015 - Present
C7   June 2014 - April 2015
Ultra Ankle   December 2009 - September 2013
ArthroCare Corporation  March 2009 - December 2009
CONMED Corporation  January 2003 - March 2009
Orbit-Tech Communications   June 1999 - January 2003

Education
Ball State University   1995 — 1999
Bachelors of Sciece, Telecommunications

Experience
New York Life Insurance Company  November 2010 - Present
TMS Health, a Xerox Company   2012 - 2012
TMS Health, a Xerox Company   2012 - 2012
Radio Vision2000   1995 - 1999

Skills
Investments, Credit Analysis, Loans, Mortgage Lending, Banking, Credit, Small Business Lending, Public Speaking, Portfolio Management

Education
Lynn University   2004 — 2006
MBA, Business Administration and Management, General

Florida International University   2000 — 2003
Bachelor of Art, International Relations, Diplomacy

Experience
STARTEK  June 2013 - Present
StarTek  October 2010 - June 2013
TMS Health, a Xerox Company   October 2009 - October 2010
Sitel  January 2004 - October 2009
Sykes  January 1993 - January 2004

Skills
BPO, Call Center, Workforce Management, Contact Center..., Contact Centers, Contact Center..., Customer Experience, Outsourcing, Inbound Marketing, Customer Satisfaction, Operations Management, Call Center Development, Call Centers, Vendor Management, CRM, Leadership, Management, Telecommunications, Recruiting, Team Leadership, Performance Management, Avaya, Change Management, P&L Management, Analysis, Human Resources, Business Process..., Sales, Enterprise Software, Customer Retention, Process Improvement, Service Delivery, Mergers & Acquisitions, Team Management, Cross-functional Team..., Offshoring, Executive Management, Avaya Technologies

Education
Cornell University
Executive MBA, Business, Management, Marketing, and Related Support Services

University of Northern Colorado

Experience
TMS Health, a Xerox Company   March 2011 - April 2014
Gulfstream Outsourced Specialized Billing/Gulfstream Medigroup   March 2010 - July 2010
Provider Assist Billing Services Inc   February 2009 - May 2009
FATCAT Film Works   October 2007 - May 2008
Treasure & Space Coast Radio  November 2005 - July 2007
Clear Channel Communications of Sarasota   2003 - 2005
Happy Guy Music   January 1995 - April 2003

Skills
Marketing, Radio, Contract Negotiation, Broadcast, Advertising, Sales, Radio Broadcasting, Event Planning, Team Building, Social Media Marketing, Entertainment, Voice Over, Customer Service, Team Leadership

Education
Medvance Institute   2008 — 2009

Connecticut School of Broadcasting   1991 — 1992

Art Institute of Fort Lauderdale   1987 — 1989

Experience
Weatherby Healthcare  2013 - Present
Judgment Street   2013 - 2015
TMS Health, a Xerox Company   January 2011 - April 2013
Kaplan University  January 2009 - January 2011
Enterprise Rent-A-Car  January 2006 - January 2009
Florida Exchange, LLC   January 2005 - January 2006
Connetics Corporation  January 2004 - January 2005

Skills
Customer Service, Customer Satisfaction, Fleet Management, Sales, Outlook, PowerPoint, Microsoft Excel, Microsoft Office, Marketing, Cold Calling, Inventory Management, Microsoft Word, Time Management, Event Planning, Account Management, Negotiation, New Business Development, Salesforce.com, Management, Training, Healthcare, Sales Management, Team Building, Sales Operations, Leadership, Customer Retention, Coaching, Human Resources, Social Networking, Team Leadership, Sales Process, Selling, Strategic Planning, Sales Presentations, Contract Negotiation, Leadership Development, Recruiting, Business Development, Budgets, Marketing Strategy, Market Research, Making Things Work

Education
Greensboro College   2000 — 2004
Bachelor of Arts, History, International Studies

University of Surrey   2004 — 2004
History, International Studies

St. Francis High School   1996 — 2000
High School

Experience
TMS Health, a Xerox Company   August 2015 - Present
WEFT   November 2014 - July 2015
Commonwealth of Massachusetts  February 2008 - November 2014
The Law Offices of Neil Crane, LLC   June 2006 - January 2008

Skills
Business Development, Health Policy, Program Management, Healthcare, Government, Leadership, Account Management, Public Speaking, Fundraising, Insurance, Strategic Planning, Human Resources, Community Outreach, Employee Benefits, Legislative Relations, Rate Management, Program Budgeting, Medicare, Benefits Negotiation, Legislation, Government Procurement, Nonprofits, Public Policy, Policy, Analysis, Data Analysis, Policy Analysis, Marketing, Program Development, Strategic Communications, Organizational..., Marathon

Education
Northeastern University

Experience
Ultimate Software  March 2015 - Present
TMS Health, a Xerox Company   September 2010 - February 2015
Cort Furniture  May 2010 - September 2010
Publicis Selling Solution   November 2009 - May 2010
inVentiv Health  November 2006 - April 2009
Pfizer  January 2003 - August 2006
PRC, LLC  February 2000 - August 2003

Skills
Pharmaceutical Sales, Training, Sales Management, Healthcare, Marketing Strategy, Diabetes, Gastroenterology, Sales, Cardiology, Team Building, Project Management, Selling, Sales Operations, New Business Development, Cold Calling, Sales Effectiveness, Neurology, Account Management, Marketing, Business Development, Quality Assurance, COPD, Call Centers, Salesforce.com, Leadership, Hospital Sales, Product Launch, Coaching, Pharmaceutical Industry, Pulmonology, Selling Skills, Hypertension, Infectious Diseases, Team Leadership, Management

Education
Florida International University - College of Business   2000 — 2003
BA, Busines

Experience
SNI Financial  June 2015 - Present
American Association for Aging   March 2014 - June 2015
HealthCare Connections, Inc.   March 2012 - February 2014
Hospital Physician Partners (HPP)   September 2011 - March 2012
TMS Health, a Xerox Company   October 2010 - April 2011
CompHealth  June 2008 - April 2010

Skills
Physician Recruitment, Physician Relations, Talent Acquisition, Email Marketing, Database Management, Healthcare Marketing, Database Admin, Physicians, Marketing, Recruiting, Human Resources, Emergency Medicine, Healthcare, Applicant Tracking..., Cold Calling, Healthcare Management, Management, Leadership, Sourcing, Hiring, Temporary Staffing, Interviews, Staffing Services

Education
Florida Atlantic University
MBA, Finance & Management

University of Missouri-Columbia
BA, Biology

Experience
TMS Health, a Xerox Company   February 2012 - Present
TMS Health, a Xerox Company   February 2012 - Present
Hilton Grand Vacations  March 2008 - September 2011
Lockheed Martin Information Technology  May 1989 - September 2007

Skills
CA-7,OPC,ZEKE,CONTROL-M..., Sales, Leadership, Team Building, Coaching, Training, Management, Customer Service, Recruiting

Education
Florida Southern College   1998 — 2001
Bachelors, Business Administartion minor CIS

Experience
inSync Staffing  August 2015 - Present
Nesco Resource  October 2014 - Present
Adecco Staffing, USA  April 2014 - July 2014
TMS Health, a Xerox Company   July 2012 - September 2013
Xerox Services  September 2011 - July 2012
Planet Sun Tanning   August 2007 - September 2011
Planet Sun Tanning   June 2007 - November 2007
Planet Sun Tanning   May 2006 - August 2007
Happy Landing Grocery   May 2003 - July 2006
Happy Landing Grocery   January 2006 - June 2006

Skills
Applicant Tracking..., Recruiting, Communication, Marketing Communications, Training, Event Management, Management, Sourcing, Problem Solving, Process Improvement, Mediation, Staff Management, Hiring, Interviews, Leadership, Onboarding, Program Management, Temporary Placement, Time Management, Social Networking, Project Management, Employee Relations, Human Resources, Talent Acquisition, Public Speaking, Technical Recruiting, Taleo, Coaching, Internet Recruiting, Team Building, Employee Benefits, Talent Management, Cold Calling, Payroll, Temporary Staffing, Screening, Benefits Negotiation, Staffing Services, Employee Training, Performance Management, HRIS, Software Documentation, Call Centers, College Recruiting, Customer Service, Vendor Management, Contract Recruitment, Executive Search, Screening Resumes

Education
Eastern Kentucky University   2006 — 2009
Bachelor of Arts (B.A.), Communication Studies

Experience
TMS Health, a Xerox Company   November 2012 - Present
Massey Services  September 2011 - November 2012
Samson Kellman   January 2006 - January 2011

Skills
Salesforce Training, sandler selling system

Education
Cornell University   1999 — 2005
Bachelor of Science

Experience
IU Health  August 2015 - Present
Seasons 52  June 2013 - Present
Visiting Angels  June 2014 - August 2014
TMS Health, a Xerox Company   December 2011 - August 2013
Firestone Complete Auto Care  May 2010 - May 2012

Skills
Sales, Research, Microsoft Excel, Customer Service, Healthcare, Microsoft Office, Data Entry

Education
Indiana University Kokomo   2015 — 2016
Bachelor's degree, Registered Nursing/Registered Nurse

Ivy Tech Community College   2012 — 2015
Associate's degree, Nursing

Earlham College   2006 — 2010
Bachelor of Arts (B.A.), Biology

Experience
TMS Health, a Xerox Company   June 1997 - May 2010

Skills
Microsoft Office, Microsoft Excel, Outlook

Education
Broward Community College
n/a, Air Traffic Control

Nova High School
Diploma

Experience
Barber's Computers & Networking   December 2011 - Present
TMS Health, a Xerox Company   September 2011 - Present
AT&T  August 1999 - June 2011
US Army  June 1989 - July 2005

Education
DeVry University   1998 — 2011
BS in Computer Science, Technical Management with Focus in Project Management

Broadalbin-Perth High School   1986 — 1990
High School Diploma, Business

Experience
Sunshine Emblem   October 2012 - Present
Avon  April 1998 - Present
Aerotek  August 2010 - October 2012
The CSI Companies  2011 - 2011
TMS Health, a Xerox Company   October 2009 - June 2010
UnitedHealthcare  March 2004 - August 2009
Maxim Healthcare Services  May 2003 - March 2004
All Medical Personnel  May 2002 - April 2003
All Medical Personnel  2002 - 2003
Medscand USA   February 1998 - April 2002

Skills
Sales, Outlook, Data Entry, Recruiting, Human Resources, Microsoft Office, Microsoft Excel, Employee Relations, Account Management, Microsoft Word, PowerPoint, Customer Satisfaction, Marketing, Sales Management, Invoicing, Customer Service, Healthcare, Team Building, Strategic Planning

Education
Sheridan Technical Center   2011 — 2012
Diploma, Medical Coder/Biller

Adelphi University
Bachelor of Business Administration (B.B.A.), Business Management

Harcum College
A.A., Retail Management

Experience
TMS Health, a Xerox Company   March 2011 - Present
Office Depot  May 2008 - March 2011
Influent Inc  May 2004 - April 2008
Inktel  March 2003 - May 2004
SITEL Corporation  December 2001 - March 2003
Bisk Education  February 2000 - December 2001
Time Customer Service  November 1998 - February 2000
Sturner & Klein   August 1997 - November 1998
SITEL Corporation  October 1993 - July 1997
United States Air Force  October 1985 - September 1993

Skills
Call Centers, Account Management, Strategic Planning, BPO, Team Building, Sales Management, Customer Service, Sales, Sales Operations, Outsourcing, Vendor Management, Process Improvement, CRM, Management, Operations Management, New Business Development, Business Development, Team Leadership, Telecommunications, Business Strategy, Performance Management, B2B, Telemarketing, Budgets, Program Management, Training, Recruiting, Customer Experience, Customer Retention, Selling, Solution Selling, Workforce Management, Leadership, Customer Satisfaction, Strategy, Cross-functional Team...

Education
Community College of the Air Force   1985 — 1987
Associate Degree, Financial Management

University of Maryland University College   1982 — 1983
Business Administration and Management, General