NICE Systems
Industry: Software company
DescriptionNICE Ltd. is a publicly-traded Israeli enterprise software company. It is one of the largest technology organizations in Israel. NICE develops both cloud and on-premises software based on advanced analytics. The company's software is used for customer experience, regulatory compliance and financial crime prevention. Headquarters: Ra'anana, Israel CEO: Barak Eilam (Apr 2014–) Revenue: 1.015 billion USD (2016) Subsidiaries: Actimize, Nexidia Inc., inContact, Inc.,
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NICE Systems Employees
Group Elite Communications 2013 - Present
Bank of America 2011 - 2013
Grabar Voice and Data 2008 - 2011
NICE Systems 2006 - 2008
NICE Systems 2001 - 2006
Avaya 1998 - 2001
Skills
Integration, Enterprise Software, Troubleshooting, Professional Services, Databases, Training, Sales, Customer Service, Telecommunications, VoIP, Unified Communications, SaaS
Education
Metropolitan State University of Denver
Computer/Information Technology Administration and Management
NICE Systems February 2013 - Present
NICE Systems December 2011 - Present
Simon Says Partnership January 2005 - Present
Luxera Inc. May 2011 - February 2012
IQwind 2009 - 2011
Corcim Technology Inc. May 2006 - December 2008
Tower Semiconductor USA May 2001 - May 2006
Tower Semiconductor Ltd. August 2003 - August 2005
Tower Semiconductor 1999 - 2001
Tower Semiconductor 1993 - 2001
Skills
Semiconductors, Executive Management, Entrepreneur, International Sales, Start-ups, Business Strategy, Integration, IC, Entrepreneurship, Strategy, Business Development, Product Management, Go-to-market Strategy, Management, Mergers, Venture Capital, Telecommunications, Cloud Computing, Mergers & Acquisitions, Saas, Marketing Strategy, Strategic Partnerships, Business Planning, Sales Operations, Product Marketing, Mobile Devices, Leadership, Consulting, Change Management, Cross-functional Team..., Competitive Analysis, Marketing, Manufacturing, Sales, Project Planning, SaaS, Product Development, CRM, Solution Selling, Enterprise Software, Management Consulting, Business Alliances, Business Intelligence, International Business, Analytics, Program Management, Supply Chain Management, New Business Development, Pre-sales, Professional Services
Education
Technion-Machon Technologi Le' Israel 1987 — 1991
Bs
Heriot-Watt University 1998 — 2001
MBA
de shalit 1982 — 1983
HP Enterprise Services, Symantec PMO November 2008 - January 2011
Symantec June 2006 - October 2008
ERG Transit Systems September 2005 - June 2006
Virgin Mobile USA April 2005 - June 2005
NICE Systems January 2005 - April 2005
Aspect Communications October 1998 - June 2002
Skills
Service Delivery, Engagement Management, Program Management, Services Revenue, PMO, PMP, Software Project..., Integration, ITIL, IT Service Management, Requirements Analysis, SDLC, Vendor Management, Project Portfolio..., IT Strategy, Cross-functional Team..., Pre-sales, Data Center, Cloud Computing, Agile Methodologies, Project Management, Enterprise Architecture, Information Security, Security Management, Professional Services, Business Development, Customer Relations, Customer Retention, Customer Satisfaction, Program Delivery
Education
New York University 1985 — 1988
Bachelor's Degree, Electrical Engineering
Abbott Laboratories June 2012 - Present
TXU June 2011 - August 2011
NICE Systems November 2006 - July 2010
Singulus Technologies March 2004 - October 2006
Ameba Technology Inc. March 2002 - October 2003
Skills
Project Implementation, Creative Problem Solving, Customer Service, Problem Solving, Analytics, Project Planning, CCTV, DVR, Video Analytics, C++, Troubleshooting, SQL, SAP, Excel, Customer Relations, NICE, SharePoint, COBOL, IBM Assembler, DB2, Able To Multi-task, Technical Leadership, Operations Management, Operations Research, Microsoft Excel, Cross-functional Team..., Software Documentation
Education
The University of Texas at Dallas 2010 — 2011
Cohort MBA '11, Operations Research
Troy University 2000 — 2001
B.S., Computer Information System
Ngee Ann Polytechnic 1993 — 1997
Diploma, Electronics and Computer Engineering
Merrill Lynch/Bank Of America June 2013 - Present
NICE Systems January 2013 - June 2013
ALK Technologies November 2011 - January 2013
Skills
VPN, Cisco Technologies, VoIP, Windows, Public Relations, Microsoft Office, Microsoft SQL Server, Active Directory, Social Media Marketing, Project Management, Help Desk Support, Customer Service, Virtual PC, PC building, Microsoft Exchange, MySQL Cluster, JBoss Application Server, Server Architecture, IIS, IPv6, Apache Derby, Windows Services, JavaScript, Windows Administration
Education
NJIT 2012 — 2014
Master of Science (M.S.), Business and Information Systems, General
Kean University 2009 — 2012
Bachelor of Science (B.S.), Management Information Systems, General
eLoyalty, a TeleTech Company May 2015 - Present
NICE Systems September 2014 - March 2015
ethosIQ December 2012 - September 2014
NICE Systems September 1998 - November 2012
BR Blackmarr & Associates May 1998 - September 1998
LSU Medical Center of Shreveport January 1998 - May 1998
Software & Services of LA, Inc. December 1996 - December 1997
Cato Corporation 1993 - November 1996
Long Distance Savers, Inc. 1993 - 1995
Skills
Call Center, Contact Centers, Call Logging, Workforce Management, CTI, ACD, Genesys, Avaya, IVR, Telecommunications, Integration, Unix, Professional Services, Process Improvement, Agile Methodologies, Business Process, Management, Troubleshooting, Technical Support, Enterprise Software, Customer Experience, Leadership, Vendor Management, Business Analysis, Call Centers, SQL, Telephony, CRM, Visio, Software Documentation, Project Management, Databases, Program Management, Unified Communications, SaaS, Cloud Computing, Outsourcing, VoIP, Business Development, Solution Selling, Consulting, Pre-sales
Education
University of Phoenix 2003 — 2005
Masters, Computer Information Systems
Louisiana Tech University 1992 — 1996
Bachelors, MIS
Towers Watson January 2015 - Present
Xerox (ESM) September 2011 - January 2015
Open Scan Technologies, Inc. August 2010 - August 2011
Sequoia Voting Systems 2006 - 2009
Maxim Capital LLC 2006 - 2007
Sequoia Voting Systems 2005 - 2006
North Dakota State University 2004 - 2005
Microsource IT 2002 - 2004
NICE Systems 1999 - 2002
FRx Software 1996 - 1999
Skills
Technical Writing, Software Documentation, SharePoint, FrameMaker, RoboHelp, Quality Assurance, Training, SDLC, Adobe Acrobat, Online Help, Testing, HTML, Manuals, E-Learning, Management, Test Planning, Scrum, Agile Project Management, MadCap Flare, Visio, Technical Documentation, XML, Web Applications, Windows, Access, SnagIt, Guides, Instructional Design, Information Design, Documentation, Iridize interactive...
Education
Michigan State University
English
University of Colorado Denver
Geology
Zephyr Health July 2015 - Present
NICE Systems July 2012 - June 2015
NICE Systems July 2010 - June 2012
Panorama Software January 2007 - July 2010
Panorama Software September 2005 - January 2007
Gilon Business Insight 2001 - 2005
Deloitte 2000 - 2001
Skills
Enterprise Software, Business Intelligence, Product Management, SaaS, Pre-sales, Management, Integration, Data Warehousing, Requirements Analysis, Scrum, System Architecture, Software Project..., Microsoft SQL Server, Agile Project Management, OLAP, Project Management, Professional Services, Product Marketing, Software Development, Mobile Devices, ETL, Business Development, Big Data, Agile Methodologies, Object Oriented Design, Analytics, SOA, Software Engineering, Go-to-market Strategy, Product Lifecycle..., Mobile Applications, Product Development, Cloud Computing, Software Design, Design Patterns, Web Applications, Product Requirements, Multithreading, Solution Architecture, Analysis Services, Cloud Applications
Education
IDC Herzliya 1998 — 2001
Bachelor of Business Administration (BBA), Business Administration and Information Technology
Holtzbrinck Publishing Group November 2014 - March 2015
PwC September 2008 - November 2014
Deutsche Bank April 2007 - September 2008
EY March 2005 - February 2007
NICE Systems September 2004 - June 2005
Citi September 2003 - September 2004
Skills
Analysis, Accounting, Fixed Income, Microsoft Excel, Microsoft Office, Management, Trading, Auditing, CRM, Account Reconciliation, Financial Reporting, Troubleshooting, Retail, Data Entry, Access, Customer Service, Invoicing, Administration, PowerPoint, Microsoft Word, Public Speaking, Leadership, Outlook, Agile & Waterfall..., SharePoint, Help Desk Support, Project Planning, Microsoft Project, Vlookup, MS Excel Pivot Tables, Teamwork, Cross-functional Team...
Education
New Jersey City University 2000 — 2004
Bachelor's Degree, Computer Science, 3.45 out of 4.0
New Jersey City University 2000 — 2004
Associates Degree, Business Administration, 3.40 out of 4.0
Expert Global Solutions April 2015 - Present
NICE Systems September 2013 - April 2015
TPG TeleManagement, Inc. January 2010 - June 2013
TPG Telemanagement, Inc August 2008 - January 2010
APAC Customer Services, Inc March 2006 - March 2008
APAC Customer Services February 2002 - February 2006
APAC Customer Services December 1998 - February 2002
ITI Marketing Services, Inc. November 1996 - July 1998
Skills
New Business Development, Call Center, Project Coordination, Problem Solving, Program Management, Organizational..., Business Strategy, Business Management, Customer Experience, Customer Relations, Management, Call Centers, Customer Satisfaction, Business Development, Vendor Management, Workforce Management, CRM, Change Management, Training, Telecommunications, Project Management, Coaching, Analysis, Strategic Partnerships, Strategic Planning, Product Management, Project Delivery, Strategic Insights, Requirements Analysis, Performance Management, Business Process, Product Demonstration, Manage Complex Projects, Large-scale Projects, IT Solutions, Business Process..., Internal Communications, Enterprise Risk..., Cross-functional Team..., Emotional Intelligence, Result Oriented, Action Oriented, ROI Optimization, Self-starter, Goal-driven leader, Communication Skills, Technology Enabled..., Outsourcing, Contact Centers, SDLC
Education
University of Nebraska at Omaha 1981 — 1989
Metropolitan Community College 1989 — 1992
The Equitable Life Insurance Company 1989 — 1990
Scrum Alliance, Inc. 2013 — 2016
Scrum Alliance
Project Management Institute 2013 — 2015
Project Management Professional (PMP)
Disciplined Agile Consortium 2013 — 2013
Yellow Belt Agile Certification
NICE Systems March 2014 - Present
booj November 2013 - February 2014
Bellco Credit Union September 2012 - October 2013
Northwestern Mutual October 2011 - May 2012
Skills
Financial Analysis, Microsoft Excel, Public Speaking, Microsoft Office, Customer Service, Financial Modeling, Economics, Research, Data Analysis, Leadership
Education
Gordon College 2007 — 2011
Undergraduate, Finance, Business Administration
Denver Christian High School 2003 — 2007
NICE Systems May 2014 - Present
IBM May 2011 - May 2014
International Turnkey System (ITS) August 2008 - January 2011
ZAIN October 2005 - August 2008
Eskadenia Software Solutions June 2004 - October 2005
LEMA September 2002 - May 2004
NOHA SYSTEMS Ltd May 2000 - December 2001
Skills
PMP, SDLC, Project Management, Business Analysis, Cross-functional Team..., Telecommunications, Analysis, MS Project, Resource Management, Vendor Management, Software Project..., IT Management, Process Improvement, Software Development, Oracle, Project Planning, Management, Integration, Agile Methodologies, Team Management, Requirements Analysis, Team Leadership, Quality Assurance, Risk Management, Leadership, IT Service Management, CRM, Business Process, ITIL, Projects Management, Managing Project Budgets, Situations, Product Management, IT Strategy, Solution Architecture, Databases, PL/SQL, PMO, Project Portfolio..., Communication Skills, Public Speaking, Microsoft Project, Project Delivery
Education
University of Dubuque 2012 — 2014
Master of Business Administration (M.B.A.)
Jami'at Amman Al-Ahliyya 1996 — 2000
B. Sc., Bachelors of Science in Computer Information System (C.I.S)
EVO Snap* February 2014 - Present
HOMER Energy June 2012 - January 2014
FlighSafety Services Corporation November 2004 - June 2012
NICE Systems March 2000 - October 2004
Colorado School of Mines 1997 - 2000
Skills
CSS, Software Development, Databases, Microsoft SQL Server, jQuery, HTML, SQL, JavaScript, C#, Requirements Analysis, E-Learning, ASP.NET, Java, Linux, XML, C++ Language, T-SQL, Flash, Flex, C# 4.0, Boost C++, Google Apps, Computer Gaming, Mobile Applications, HTML 5, PostgreSQL, Object Oriented Design, UML, Scrum, Agile Methodologies, Test Driven Development, Tortoise SVN, Git, CentOS, Ubuntu, Windows, C
Education
Metropolitan State University of Denver 2008 — 2012
Bachelor of Science (BS), Mathematics and Computer Science
Red Rocks Community College 1990 — 1992
Associate of Arts and Sciences (AAS), Electronics
DCH Solutions LLC January 2013 - Present
NICE Systems June 2000 - December 2012
Motorola Solutions June 1997 - December 1998
Motorola Solutions May 1991 - June 1997
Motorola Solutions December 1978 - May 1991
Skills
Telecommunications, Go-to-market Strategy, Solution Selling, Strategic Partnerships, Business Development, Enterprise Software, Sales, SaaS, Professional Services, Product Management, Mobile Devices, Salesforce.com, Channel Partners, Wireless, Pre-sales, Product Marketing, Cloud Computing, Sales Enablement, Strategy, Mobile Technology, Start-ups, Unified Communications, CRM, Partner Management, New Business Development, Lead Generation, Sales Process, Sales Operations, Managed Services, Selling, Integration, Competitive Analysis, Account Management, Vendor Management, Cross-functional Team..., Demand Generation, Direct Sales, Business Intelligence, B2B, Telephony, VoIP, Executive Management, Multi-channel Marketing, Analytics, Outsourcing, Product Lifecycle..., Sales Management, Call Centers, International Sales, Business Alliances
Education
Kennesaw State University 1996 — 1997
MBA
University of Alabama 1971 — 1973
BS, Marketing
Robert Half Technology February 2015 - Present
RAMSEY SCHOOL DISTRICT May 2014 - January 2015
Fair Lawn School District 2015 - 2015
NICE Systems 2015 - 2015
Samsung Electronics December 2013 - May 2014
Jack Daniels Motors 2013 - 2014
Skills
Mobile Device Management, Customer Service, Customer Satisfaction, HTML, Microsoft Office, PowerPoint, Teamwork, Leadership, Troubleshooting, End User Training, Team Leadership, Technical Support, Microsoft Word, Customer Support, Inventory Management, Microsoft Excel, Research, Windows, English, Software Documentation, Management, Outlook, Team Building, Access, Data Entry, Administration, SAP, Call Centers, Third Party Vendors
Education
Lincoln Technical Institute-Paramus 2013 — 2013
IT Networking and Security, A+, Net+ Certifications
Ramsey High School 2004 — 2008
Diploma, n/a
NICE Systems January 2009 - Present
Swatch Group November 2001 - December 2009
Penguin Group USA November 1994 - January 2000
USA Detergent March 1993 - January 1996
Orlane March 1992 - February 1993
Parfums Christian LaCroix September 1989 - November 1991
Skills
Cash Flow, Accounts Receivable, Credit, Forecasting, Financial Analysis, Management, Invoicing, Sarbanes-Oxley Act, Finance, Risk Management, Account Reconciliation, Accounting, Process Improvement, Cash Management, Financial Reporting, Internal Controls, Executive Management, Revenue Recognition, Analysis, JD Edwards, Mergers & Acquisitions, SAP, Budgets, Financial Risk, Internal Audit, Business Planning, Auditing, ERP, Strategy, Managerial Finance
Education
Kean University 1994 — 1996
BS, Business
NICE Systems October 2007 - Present
Vodafone November 2005 - October 2007
BT September 2004 - November 2005
Skills
Core Java, SQL, Spring, Hibernate, Maven, XML, JSF, Oracle, Perforce, Subversion, Linux, Mule ESB, Eclipse, Agile Methodologies, TDD, Java, Servlets, Java Enterprise Edition, JUnit, Tomcat, Unix, JMS, Test Driven Development, Software Development
Education
University of Newcastle-upon-Tyne 2000 — 2003
Information Systems, Computing Science, First Class BSC (Hons)
Fenwick & West May 2014 - August 2015
Meitar Liquornik Geva Leshem Tal, Law Offices September 2010 - July 2013
NICE Systems September 2011 - December 2011
The Interdisciplinary Center, Herzliya September 2009 - August 2010
Skills
Business Strategy, Market Analysis, Market Research, Competitive Analysis, Marketing Strategy, Venture Capital, Corporate Law, Mergers, Joint Ventures, OEM, Mergers & Acquisitions, Business Development, Private Equity, Entrepreneurship, Due Diligence, Litigation, Intellectual Property, Legal Writing, Legal Research, Corporate Finance
Education
University of California, Berkeley - School of Law 2013 — 2014
Master of Laws (LL.M.), Business Law
The Interdisciplinary Center 2006 — 2009
L.L.B. and B.A Business Administration, Finance
Oracle June 2015 - Present
Cypress Brewing Company June 2013 - Present
NICE Systems October 2011 - June 2015
NICE Systems October 2008 - October 2011
NICE Systems November 2005 - October 2008
NICE Systems July 2003 - November 2005
Office Business Systems (OBS) 2000 - 2003
Skills
Software Design, Strategic Planning, Contact Centers, Pre-sales, Solution Architecture, CRM, CTI, IVR, Call Logging, Telephony, ACD, Avaya, VoIP, Integration, Unified Communications, SIP, Telecommunications, Professional Services, Security, SaaS, Enterprise Software, Call Centers, Analytics, Sales Engineering, Software Development, Management, Cisco Technologies, Virtualization, Servers, Product Management, Workforce Management, Service Delivery, TCP/IP, IP, Cloud Computing, Data Center, Strategy, Vendor Management, Microsoft SQL Server, Testing, Networking, System Architecture, Managed Services, System Deployment, Hardware, Team Management, Network Architecture, Solution Selling, Mobile Devices, Start-ups
Education
Kean University
Computer Science
Chubb Institute
Network Engineering and Telecommunications
Middlesex County College
Computer Egineering, Electrical Engineering
Takasago April 2013 - Present
NICE Systems April 2011 - February 2013
Yea! 2008 - 2013
In Search of My Next Opportunity 2010 - April 2011
Sandvik January 2000 - December 2009
WolffPack, Inc July 1993 - January 2000
Berlex Laboratories July 1990 - June 1993
Fairleigh Dickinson University March 1987 - July 1990
New Jersey Bank January 1984 - March 1987
Skills
Business Intelligence, ETL, OLAP, Requirements Analysis, Business Requirements, Systems Analysis, Microsoft SQL Server, Data Warehousing, Business Objects, SQL, Data Mining, Change Management, Software Development, Integration, Visio, DB2, ERP, PL/SQL, Software Project..., Project Planning, Vendor Management, Management, Software Documentation, COBOL, Analysis, Solution Architecture, SharePoint, CRM, Database Design, OBIEE, Business Analysis, SDLC, Data Modeling, Business Process, IT Management, SSIS
Education
Electronic Computer Programming Institute 1979 — 1981
Assoc, Computer Programming
Montclair State University 1978 — 1980
Computer Science
NICE Systems December 2013 - Present
Leadership Initiatives June 2003 - November 2013
Peoplesoft USA Inc., July 2001 - June 2003
Clarify Inc./Nortel Networks eBusiness Solutions January 2000 - July 2001
Several .com Ventures January 1998 - January 2000
Wolters Kluwer, Inc. January 1995 - January 1998
Skills
Sales, Sales Process, Relationship Management, Building Strong..., New Business Development, Leadership, Strategic Partnerships, Strategy, Vision, Time Management, Team Leadership, Training, Talent Management, Account Management, Territory..., Client Relations Skills, Sales Cycle Management, Diagnostic Sales, Forecasting, Needs Identification
Education
Marquette University 1990 — 1993
B.A., Philosophy/Marketing
NICE Systems July 2014 - Present
NICE Systems March 2014 - July 2014
Motorola Solutions July 2011 - December 2013
Motorola Solutions June 2009 - July 2011
Motorola Solutions November 2004 - June 2009
Motorola Solutions June 2002 - November 2004
Motorola Solutions January 2000 - June 2002
Motorola Solutions January 1990 - January 2000
Skills
Go-to-market Strategy, Business Alliances, Sales Enablement, Professional Services, Pre-sales, Business Strategy, Solution Selling, Selling, Wireless, Wireless Broadband, Mobile Communications, Mobile Devices, LTE, Product Management, Telecommunications, WiFi, Strategic Partnerships, Public Safety Technology, Command & Control, Mobile Technology
Education
Northwestern University - Kellogg School of Management 1997 — 2003
Master of Business Administration (MBA)
Illinois Institute of Technology 1990 — 1995
MSEE
Michigan State University 1985 — 1989
BSEE
NICE Systems April 2015 - Present
NICE Systems June 2013 - April 2015
Nokia June 2003 - December 2012
Nokia May 2001 - June 2003
Skills
IEX Total View, Workforce Management, TotalView, Service Management, Service Delivery, IT Service Management, ITIL, Process Improvement, Vendor Management, Telecommunications, Problem Management, IT Management, BMC Remedy, ITIL v3 Foundations..., Servers, Change Management, Training Delivery, Customer Service, Microsoft Office, Integration, System Deployment, Global Application..., Service Desk Management, Technical Documentation, Management, Exchange 2010/2007/2003, Active Directory..., Basics of Unix, Lync, Go to Guy, Agile Project Management, Team Leadership, Unix, Remedy Administration, Reporting Metrics, Testing Practices
Education
North Lake College 1980 — 1982
Microsoft 2007 - 2012
NICE Systems 2005 - 2007
Education
Massachusetts Institute of Technology - Sloan School of Management 2012 — 2014
Master of Business Administration (MBA)
Tel Aviv University 2003 — 2007
Bachelor of Science (BS)
Verizon June 2014 - Present
NICE Systems July 2012 - May 2014
Cisco July 2007 - July 2011
Cisco July 2005 - July 2007
Cisco October 1999 - July 2005
Geotel (Cisco Aquisition) October 1998 - July 1999
Andersen Consulting 1998 - 1998
Electronic Data Systems (EDS) 1996 - 1998
Electronic Data Systems (EDS) 1994 - 1996
Electronic Data Systems (EDS) 1992 - 1994
Skills
Call Center, Cisco, Sales Support, IP, Solution Design, CTI, Unified Communications, ACD, IVR, CVP, SIP, PBX, Cisco Call Manager, VoIP, Workforce Management, Call Routing, Cisco ICM, UC, SaaS, Unified Messaging, Contact Centre, Telecommunications, Enterprise Software, Consultative Selling, Routing, Product Strategy, Speech Recognition, IP Networking, Customer Satisfaction, Product Management, Cross-functional Team..., Solution Selling, Pre-sales, Telephony, Cisco Technologies, Contact Centers, Selling, Network Design, Solution Architecture, Call Centers, Cost Down, Integration, Managed Services, Networking, Data Center, Sales Engineering, Sales Operations, Strategy, Network Architecture, Outsourcing
Education
Michigan State University 1980 — 1985
Social Science, Multidiciplinary Program - Political Science, Sociology, Geography
Bedford College, University of London
Study Abroad, MSU, Comparitive European Politics
Aquinas High School 1974 — 1978
NICE Systems September 2013 - Present
Skills
R, Python, Predictive Analytics, Predictive Modeling, Logistic Regression, Statistical Modeling, SAS, Classification, Linear Regression, Bayesian methods, Big Data, Optimization, Algorithms, Data Mining, Analytics, Machine Learning
Education
Massachusetts Institute of Technology 2003 — 2005
Master's
Purdue University 1994 — 1999
B.S.
Salesforce Marketing Cloud May 2010 - Present
NICE Systems January 2007 - May 2010
Everdream Corporation (acquired by Dell) August 2005 - December 2006
S4NetQuest July 2004 - July 2005
Cap Gemini/Sogeti February 2002 - June 2004
Extensity, Inc. (acquired by GEAC) December 2000 - January 2002
Computer Associates June 1995 - December 2000
Skills
Salesforce.com, SaaS, Enterprise Software, Analytics, Email Marketing, Value Selling, Digital Marketing, Social Media Marketing
Education
The Ohio State University - The Max M. Fisher College of Business 1996 — 1998
MBA, Marketing
Miami University 1986 — 1990
BA, Economics
NICE Systems December 2013 - Present
CSC October 2010 - December 2013
UBS October 2001 - October 2010
VK Consulting February 1997 - October 2001
United Parcel Service May 1993 - February 1997
Skills
Network Design, Project Management, Management, NMS, Account Management, Purchasing, Organizational..., WAN, Network Communications, VoIP, Data Center, Avaya, Network Engineering, RFP, Cisco Technologies, Routing, Vendor Management, Telecommunications, NICE Call Recording, Dealer Board Systems..., Hoot over IP, Strategic Sourcing, Product Management, Infrastructure, Unified Communications, Managed Services, Pre-sales, Outsourcing, Integration, Cloud Computing, IT Strategy, Service Delivery, ITIL, Technical Support, Disaster Recovery, System Deployment, IT Service Management, Solution Architecture, IT Management, IP, Virtualization, Network Architecture, Professional Services, Enterprise Architecture, IT Operations, Enterprise Software
Education
New Jersey Institute of Technology
BSEE
Hudson County Community College
AAS
NICE Systems December 2012 - Present
Apparel Media Group 2011 - February 2012
Construction Software Technologies March 2007 - December 2010
Gryphon Networks April 2005 - April 2007
Getty Images October 2003 - April 2005
OPUS Consulting Group March 2002 - October 2003
Centerpost Corporation September 2000 - March 2002
AT&T December 1992 - September 2000
Skills
Start-up Environments, Sales Management, P&L, Executive Management, New Business Development, Product Management, Marketing Strategy, Strategic Planning, Competitive Analysis, Business Strategy, Product Marketing, Start-ups, Team Building, Product Development, Negotiation, Market Research, Strategy Development, Customer Relations, Business Planning, Account Management, Contract Negotiation, Fundraising, Consultative Selling, B2B, Contract Negotiations, Cross-functional Team..., Mergers, Strategic Partnerships, Online Marketing, P&L Management, Management Consulting, Entrepreneurship, SaaS, Entrepreneur, Lead Generation, Market Analysis, Forecasting, Budgeting, Operations Management, Marketing Management, Analytics, Marketing Communications, Venture Capital, Program Management, Change Management, Problem Solving, Financial Analysis, Social Media Marketing, Public Speaking, International Business
Education
The University of Chicago 2001 — 2005
MBA, Management Strategy, Entrepreneurial Finance
Michigan State University 1988 — 1992
BS, Business Management
Lake Forest High School 1984 — 1988
VMC October 2010 - Present
NICE Systems 2012 - 2014
Stream Global Services July 2009 - October 2010
US Airways November 2003 - July 2009
Excell Agent Services December 1997 - November 2003
Skills
COPC, Call Centers, Outsourcing, Workforce Management, Leadership, Forecasting, Management, Vendor Management, Process Improvement, Call Center, BPO, Contact Centers, Human Resources, Analysis, Operations Management, ACD, Capacity Planning, Customer Satisfaction, Real-time Monitoring, IEX, Process Scheduler, Project Planning, Business Process..., Scheduling, Mergers, Real-time Data, CRM, Networking, Customer Experience, Team Leadership, Project Management, Team Building, Business Analysis
Education
University of Phoenix 2003 — 2005
BS
New Mexico State University 1996 — 1997
AS
Vilseck
Walden University
MBA
LiveOps January 2013 - Present
Professional Association for Customer Engagement (PACE) March 2013 - Present
Member March 2014 - Present
ShoreTel July 2011 - January 2013
NICE Systems 2006 - 2011
CalAmp/Vytek/INR 1998 - 2006
NEC 1996 - 1998
Camelot Consulting Group 1991 - 1996
United Technologies Communications Company 1982 - 1991
Skills
Contact Centers, Call Centers, Cloud Computing, SaaS, Customer Experience, Technology Enabled..., Contextual Routing, Customer Experience..., CRM, Solution Selling, Channel Partners, Strategy, Telecommunications, Account Management, Enterprise Software, Business Development, Analytics, Management, Global Sales, Direct Sales, Consultative Sales..., Sales Engineering, Leadership, Salesforce.com, Sales Management, Strategic Partnerships, Contact Center..., Sales, Financial Markets, Solution-Oriented..., Strategic Sales Plans, Global Account..., F100/F500 accounts, Multi-Channel Analytics, Customer Retention, Contract Negotiation, Entrepreneurship, P&L Management
Education
Montclair State University
BS, Business Managment
Executive Health Resources April 2011 - Present
United BioSource Corporation March 2010 - April 2011
De Lage Landen February 2009 - January 2010
Siemens Healthcare May 2008 - October 2008
De Lage Landen December 2007 - April 2008
Tube Methods, Inc. February 2007 - October 2007
SNiP Telecommunications March 2005 - November 2006
NICE Systems January 2004 - December 2004
The Lodge Mastering Studios June 2002 - August 2003
Skills
Administrative Work, Office Administration, Microsoft Office, Project Management, Human Resources, Accounts Payable, Telecommunications, Data Entry, Customer Retention, Customer Support, CRM, Healthcare, Clinical Support, Clinical Data Management, Client Intake, EMRs, Portals, Cerner, Epic Systems, Citrix, Meditech, Document Management
Education
Lebanon Valley College 1998 — 2002
Bachelor's Degree, Music with Emphasis in Recording Technology
Archbishop Prendergast High School 1994 — 1998
Diploma
MarketingbyMonday June 2015 - Present
AGT International July 2012 - June 2015
3i-MIND (an AGT international company) May 2010 - July 2012
NICE Systems September 2005 - May 2010
Grey Advertising/Mediacom Israel 1997 - 2004
Skills
Marketing, Marketing Communications, Go-to-market Strategy, Strategic Planning, Public Relations, Strategic Partnerships, Product Marketing, Event Planning, Marketing Strategy, Strategy, Team Leadership, Product Management, Business Development, Management, Multimedia Marketing..., Mobile Devices, Budgets, Product Development, Program Management, Corporate Communications, Strategic Communications, SEO, Social Media, Social Media Marketing, Media Relations, Digital Media, Leadership, Vendor Management, Vendor Relationships, Agency Relationship..., B2B Marketing
Education
New York Institute of Technology 1990 — 1993
MA, Communications Arts
Tel Aviv University 1986 — 1990
BA, Political Science
NICE Systems December 2011 - Present
NICE Systems May 2007 - December 2012
Countrywide Home Loans September 2000 - May 2007
Global Technical Resources November 1999 - August 2000
PIEAS 1992 - 1997
Skills
Software Engineering, Mobile Applications, J2EE, Machine Learning, Web Applications, Design Patterns, Agile Methodologies, Java, Java Enterprise Edition, Spring, Software Development, UML, SOA, Hibernate, Enterprise Software, Object Oriented Design, System Architecture, Technical Leadership, Software Design, Web Services, Websphere, Struts, Enterprise Architecture, JSP, Tomcat, Integration, SOAP, .NET, AJAX, SQL, Mathematical Modeling, Artificial Intelligence, Product Development, Liferay, Google Apps, Control Systems Design, Simulation Software, Web Technologies, Workforce Management, Banking Software, ActiveMQ, JavaScript, REST, Ant, OOP, Spring Framework, SDLC, Scrum, Oracle, Subversion
Education
University of Western Sydney 1997 — 1999
MS, Computer Engineering
Quaid-e-Azam University, Islamabad 1990 — 1992
MS, Systems Engineering
Government College University, Lahore 1987 — 1989
MS, Physics
UCM September 2010 - Present
CCEOC 2005 - Present
Shusterman Consulting Inc July 1998 - 2009
NICE Systems March 1999 - November 2008
Bell Canada May 1994 - November 1999
Bell Canada 1988 - 1994
Education
Humber College
Alternate Dispute Resolution
York University - Joseph E. Atkinson Faculty of Liberal and Professional Studies
BA, Sociology
NICE Systems June 2013 - Present
Avaya December 2009 - November 2012
Nortel February 2002 - December 2009
Orkus Skatepark June 2003 - December 2007
Nortel September 2000 - February 2002
SNC-Lavalin January 1995 - February 2000
SNC-Lavalin June 1993 - January 1995
Skills
Wireless, PMP, Telecommunications, Project Delivery, VoIP, Project Portfolio..., Project Management, Program Management, PMO, Pre-sales, Integration, Unified Communications, IP, Vendor Management, Project Planning
Education
McGill University 1989 — 1993
B.Eng, Civil
NICE Systems January 2013 - Present
Fizzback July 2011 - Present
Alcatel-Lucent November 2010 - June 2011
London School of Economics and Political Science October 2009 - October 2010
IBM Global Services May 2008 - August 2009
IBM Global Services India Pvt Ltd May 2004 - April 2008
ER&DCI Trivandrum March 2003 - May 2003
Govt College of Engineering Kannur 1999 - 2003
Skills
Business Analysis, Integration, ITIL, Oracle, Unix, Cloud Computing, Enterprise Software, Business Process, Agile Methodologies, SQL, Databases, Telecommunications, IT Service Management, XML, Java, Strategy, Pre-sales
Education
The London School of Economics and Political Science (LSE) 2009 — 2010
MSc, Information Systems Management
Kannur University 1999 — 2003
VMware February 2013 - Present
VMware January 2012 - September 2013
HP Software November 2010 - December 2011
HP Software January 2010 - November 2010
HP Software June 2006 - December 2009
NICE Systems 2004 - 2006
Amdocs 2000 - 2004
Skills
Agile Methodologies, Software Design, Software Development, Object Oriented Design, Enterprise Software, Software Project..., Software Engineering, Software Quality..., Scrum, Quality Center, Cloud Computing, SaaS, Release Management, SQL, Requirements Analysis, Java, System Architecture, Oracle, Quality Assurance, Program Management, Cross-functional Team..., Databases, Agile Project Management, Web Applications, SDLC
Education
Tel Aviv University 2008 — 2010
MBA
IDC Herzliya 1999 — 2001
BSC, Computer Science
Polycom February 2008 - October 2009
Radware February 2006 - February 2008
NICE Systems July 2004 - February 2006
Rappaport Fabric Welders June 2003 - October 2004
Orckit May 1999 - February 2003
Bell Labs Lucent Technologies May 1996 - May 1999
A.M.S. Electronics Ltd. April 1994 - May 1996
Skills
Manufacturing, Troubleshooting, Design for Manufacturing, Product Management, Integration, Product Development, PCB design, Project Management, Electronics, Engineering, Management, Testing, Project Planning
Education
Heriot-Watt University 2001 — 2003
MBA, Business Administration
University at Buffalo 1989 — 1993
Bachelors, Statistics and Industrial Engineering
Webcollage 2010 - Present
Webcollage 2009 - 2010
Webcollage 2003 - 2009
Webcollage March 2000 - 2003
NICE Systems 1997 - 2000
Skills
Technical Leadership, SaaS, Team Management, Agile Methodologies, Supplier Negotiations, Software Design, Java, Object Oriented Design, JavaScript, C++, OOP, Release Management, Spring, Hibernate, JSP, Technical Support, XML, XSLT, Web Operations, Web Development, Software Development, Start-ups, Web Applications, Management, Perl
Education
The Interdisciplinary Center 1996 — 1999
B.A., Computer Science
Rothberg High School 1989 — 1992
Group Elite Communications April 2015 - Present
NICE Systems July 2008 - March 2015
DIRECTV September 2006 - June 2008
MDU Communications September 2002 - September 2006
Nextel April 2000 - April 2002
Skills
Account Management, Business Development, Sales, Relationship Management, CRM, Leadership, Solution Selling, Telecommunications, Direct Sales, Salesforce.com, Call Center, Sales Process, B2B, Customer Satisfaction, Sales Management, Sales Operations, Process Improvement, New Business Development, Product Management, Strategic Partnerships, Channel, Team Leadership, Selling, SaaS, Team Building, Management, Mobile Devices, Product Marketing, Program Management, Outsourcing, Negotiation, VoIP, Cross-functional Team..., Team Management, Customer Experience, Unified Communications, Security, Call Centers, Channel Partners, Go-to-market Strategy, Wireless, Training, Networking, Professional Services, Telephony, Managed Services, Vendor Management, Pre-sales, Cloud Computing, Partner Management
Education
Montclair State University 1997 — 2002
BA, Business - Management
Censio, Inc. May 2015 - Present
Kindoo November 2012 - Present
Sabbatical July 2012 - October 2012
NICE Systems January 2012 - June 2012
Merced Systems January 2009 - December 2011
Merced Systems August 2005 - December 2008
RightNow Technologies April 2004 - August 2005
MRO Software August 2001 - April 2004
New England Technology Marketing Summit 2003 - 2003
Collego June 2000 - July 2001
Skills
Incentive Programs, Call Center, Product Management, Enterprise Software, Product Marketing, Sales Management, Sales Compensation, SaaS, Lead Generation, Salesforce.com, Software Sales, Customer Experience, Sales Process, Go-to-market Strategy, Solution Selling, Sales Enablement, Start-ups, Product Strategy, Cloud Computing, Leadership, Customer Success, Differentiation, Strategy, Outsourcing, Professional Services, B2B, Call Centers, CRM, Business Intelligence, Business Development, Selling, Software Development, Management, Sales, Entrepreneurship, Executive Management, Business Alliances, Marketing, Channel Partners, Software Industry, Mobile Devices, Mobile Applications, Demand Generation, Marketing Automation, Training, Complex Sales
Education
Harvard Business School 1998 — 2000
MBA
University of Delaware
BA
SRHS
Saladino Enterprises LTD January 2011 - February 2015
Saladino Enterprises LTD December 2008 - December 2010
WJ Post, Inc. January 2001 - December 2008
NICE Systems September 2000 - December 2000
Audio Book Club January 2000 - September 2000
LexisNexis Martindale-Hubbell January 1998 - January 2000
Skills
QuickBooks, Microsoft Office, SAP R/3, Ariba, Elance, Drawing, Writing, Construction Project..., Construction Management, Purchasing, Management, Customer Service, Microsoft Excel, Microsoft Word, Event Planning, Payroll, Procurement, Social Media
Education
Montclair State University 2003 — 2008
Master of Business Administration (MBA), Business Administration and Management, General
SUNY New Paltz 1993 — 1997
Bachelor of Fine Arts (BFA), Painting
SUNY New Paltz 1993 — 1997
Bachelor of Arts (BA), English Language and Literature, General
c3/consulting June 2015 - Present
Call Center Training Associates June 2014 - Present
Symmetrics May 2014 - Present
Kyzen Corporation June 2014 - Present
injixo, inc June 2011 - January 2014
The Call Center School April 2010 - January 2014
JGQ Consulting July 2008 - October 2010
Equinox Information Systems October 2008 - September 2009
NICE Systems September 2002 - July 2008
Carrefour Research January 2001 - September 2002
Skills
Sales Management, Business Development, Team Building, Strategic Planning, Sales, Leadership, Training, Organizational..., Workforce Management, Call Center, Customer Experience, BPO, Call Centers, Salesforce.com, Contact Centers, Lead Generation, Telecommunications, Professional Services, CRM, Strategy, SaaS, Direct Sales, Enterprise Software, Management, Cloud Computing, Selling, Program Management, Recruiting, Consulting, Forecasting, Solution Selling, Strategic Partnerships, B2B, Marketing, Outsourcing, Contract Negotiation, Sales Process, Executive Management, Wireless, Start-ups, Go-to-market Strategy, Account Management, Cross-functional Team..., Vendor Management, Customer Retention, Unified Communications, Channel Partners, Managed Services, Analytics, Partner Management
Education
Pleasure Ridge Park High School
The University of Kansas
PhD, Communication Studies
Illinois State University
MS, Communication
Trevecca Nazarene University
BA, Psychology
Transwestern July 2013 - Present
PGi January 2013 - July 2013
VSGi May 2011 - January 2013
NICE Systems March 2009 - April 2011
Cogent Communications July 2008 - November 2008
Skills
Sales Management, Account Management, Cold Calling, New Business Development, Customer Satisfaction, Commercial Leasing, Commercial Real Estate, Corporate Real Estate, Tenant Representation, Real Estate Transactions, Real Estate, Disposition, Investment Properties, Leases, Lease Negotiations, Sales, Selling, Dispositions
Education
James Madison University 2004 — 2008
BBA, Marketing B2B
James Madison University - College of Business 2004 — 2008
BBA, Marketing
Dun & Bradstreet August 2015 - Present
Pangaia Partners July 2014 - August 2015
JP Morgan Chase October 2010 - July 2014
Alliance Bernstein November 2005 - October 2010
NICE Systems August 2003 - October 2005
AVAYA April 2000 - August 2003
Bell Labs Lucent Technologies April 2000 - September 2000
Micro-Solutions September 1995 - April 2000
Skills
VoIP, Telecommunications, Integration, Linux, SIP, Software Development, Servers, Databases, Embedded Systems, TCP/IP, Cloud Computing, Data Center, System Deployment, Hardware, CTI, Product Management, Start-ups, Disaster Recovery, Unix, Agile Methodologies, Avaya Communication..., Cisco VoIP, Enterprise Architecture, EIGRP, BGP, MPLS, Cisco Routers, Virtualization, Project Management, Unified Communications, Windows Server, Computer Engineering, C++, 68k Assembly, x86 Assembly, Video Toaster, OSPF, VMware, ITIL Certified
Education
New Jersey Institute of Technology 1999 — 2002
Masters, Engineering Management
New Jersey Institute of Technology 1995 — 1999
Bachelors, Electrical/Computer Engineering
MSCI Inc (Formerly Morgan Stanley Capital International & MSCI Barra) December 2011 - Present
Thyssen Krupp Elevators May 2011 - September 2011
NICE Systems May 2006 - April 2011
Best Manufacturing June 2003 - May 2006
Erasteel, Inc. November 1995 - June 2003
Skills
Financial Analysis, Sarbanes-Oxley Act, Financial Reporting, Forecasting, Revenue Recognition, Accounting, Account Reconciliation, Process Improvement, Financial Accounting, Internal Controls, GAAP, Auditing, Internal Audit, US GAAP, People-oriented, General Ledger, Finance, Invoicing, Financial Audits, IFRS, Acquisition Integration, Managing Associates, Managerial Finance, Variance Analysis
Education
Montclair State University 1994 — 1997
MBA, Accounting
Stevens Institute of Technology 1990 — 1994
Bachelor of Arts
Certified Public Accountant
CPA
AxiomSL August 2014 - Present
Global Potential 2011 - Present
NICE Systems September 2012 - August 2014
MarketTools Inc. 2010 - 2011
Akamai (Acquired Velocitude Mobile, start up company) August 2009 - December 2009
Confirmit Inc. January 2008 - June 2009
Pitney Bowes October 2006 - January 2008
VFA Inc. October 1999 - March 2005
Skills
Salesforce 201..., Lead Generation, SaaS, Start-ups, Customer Satisfaction, Forecasting, Salesforce.com, Strategic Partnerships, Segmentation, Solution Selling, Enterprise Software, Loyalty Programs, CRM, B2B, Analytics, Sales Process, Business Development, Cloud Computing, Direct Sales, Mobile Devices
Education
Mount Ida College 1991 — 1996
BA Business, Business Administration
Implant Sciences Corp. October 2013 - Present
Halliburton March 2012 - Present
JJ Best Banc January 2011 - February 2012
Morpho Detection, Inc. 2002 - November 2010
Brooks PRI Automation 2000 - 2002
NICE Systems 1998 - 2000
Immediate electrical company 1997 - 1998
Skills
Testing, Computer Hardware, Integration, Troubleshooting, Security, Networking, Program Management, DoD, Technical Support
Education
Johnson & Wales University 1988 — 1990
Assoc, Hotel restaurant management
Bay State school of Technology
AS, Electronics Technology
RETS ( Radio Electronics Technology School)
Assoc, Electronics technology
DigiFlex 2013 - Present
- 2008 - 2012
NICE Systems February 2006 - December 2007
P-Cube 2003 - 2006
Amdocs 1999 - 2003
CogniTens 1995 - 1998
Orbotech 1992 - 1994
Orbotech 1990 - 1991
Orbotech 1988 - 1989
Elbit Systems Ltd 1986 - 1987
Skills
Start-ups, Business Development, Business Planning, Due Diligence, Mergers & Acquisitions, Venture Capital, Strategy, Strategic Partnerships, Enterprise Software, Entrepreneurship, Product Management, Leadership, Business Strategy, International Business, Product Marketing, Mobile Devices, Competitive Analysis, SaaS, Go-to-market Strategy, Cloud Computing, Cross-functional Team...
Education
Tel Aviv University 1994 — 1994
Computer Science
INSEAD 1985 — 1985
MBA, Business Administration
Tel Aviv University 1980 — 1984
B.A., Management
Kleinfelder July 2014 - Present
Kleinfelder April 2012 - July 2014
NICE Systems November 2010 - April 2012
Avaya January 2007 - July 2011
Arapahoe Recruiting Company (Denver, Co) August 2004 - January 2008
United States Army Human Resource Division May 1998 - July 2004
Skills
Project Management, Team Leadership
Education
University of Denver - Daniels College of Business 2007 — 2008
MBA, Business Administration and Management, General
Indiana University South Bend 1993 — 1998
BS, Criminal Justice
New York Life Insurance Company April 2013 - Present
Internal Revenue Service September 2010 - April 2013
Friedman Williams September 2009 - September 2010
Anthem, Inc. September 2004 - February 2009
Genesys July 2000 - August 2001
NICE Systems November 1998 - July 2000
Verint November 1997 - October 1998
Skills
Vendor Management, Telecommunications, Leadership, ITIL, Windows Server, IT Solutions, Virtualization, Integration, IT Operations, Operating Systems, Help Desk Support, SDLC, Sales, Negotiation, Security, SharePoint, VMware, Active Directory, Cisco Technologies, Disaster Recovery, IT Service Management, Troubleshooting, System Administration, Project Management, Customer Service, Networking, Windows, Training, Microsoft Office
Education
DeVry University-Georgia 1990 — 1992
Associate of Science (A.S.), Electrical and Electronics Engineering
University of Maryland University College 1988 — 1989
Computer Science
Morris Brown College
VPI - Voice Print International August 2014 - Present
NICE Systems March 2006 - August 2014
IEX March 1998 - April 2006
IEX March 1997 - March 1998
Cybernetics Systems International March 1996 - March 1997
Amadeus March 1990 - March 1996
Skills
Enterprise Software, Cloud Computing, Professional Services, Virtualization, Linux, Integration, Storage, XML, C#, Solaris 8/9/10, Workforce Management, Windows Server, Training Delivery, Project Management, Help Desk Support, PostgreSQL, Oracle, MySQL, ACD's, Contact Center..., Solution Implementation, Software Implementation
Education
Villanova University 2015 — 2016
Masters certificate in software testing
Miami Dade College
Oracle Database Administration
Southeastern Academy
Tourism and Travel Services Management
Xirrus September 2015 - Present
Intigua October 2014 - May 2015
VMware January 2012 - September 2014
NICE Systems April 2010 - January 2012
NICE Systems November 2007 - March 2010
The IDF January 2006 - November 2007
Winner September 2003 - December 2005
The IDF August 2002 - August 2005
Skills
Product Management, Product Development, C#, Java, C++, CGI/Perl, Delphi, TDD, Agile, MySQL, Oracle SQL, SQL Server, RFC, Sniffer, Windows, Unix, Linux, GIS, TCP/IP, Microsoft SQL Server, Agile Methodologies, SQL, Cloud Computing, SaaS, Test Driven Development, Software Project..., Multithreading, Enterprise Software, Software Development, Object Oriented Design, Agile Project Management, System Architecture
Education
Ha'Universita Ha'Petuha 2006 — 2014
Bachelor's degree, Management and Mathematics
NICE Systems June 2013 - Present
NICE Systems 2010 - Present
NICE Systems 2007 - 2010
NICE Systems 2006 - 2007
NICE Systems 2005 - 2006
Echostar 2004 - 2005
EchoStar Corporation 2003 - 2004
EchoStar Corporation 2002 - 2003
EchoStar Corporation 2001 - 2002
EchoStar Corporation 2000 - 2001
Skills
PMP, Enterprise Software, CTI, Integration, Software Project..., SaaS, Professional Services, Cross-functional..., Cross Functional Team..., Vendor Partnerships, Needs Analysis, Executive-Level..., Change Catalyst, Change Management, Relationship-builder..., Strategic Partnerships, Strategic Consulting, Fast Paced Environment, Process Improvement, Self-driven, Software Solutions, Software Deployment, Software Integrations, Telephony, Virtualization, Business Analytics, NICE Call Recording, Compliance Software, Agile Methodologies, Agile Project Management, Business Analysis, Cloud Computing, Cross-functional Team..., Management, Project Management, Requirements Analysis, Strategy, Vendor Management, Telecommunications
Education
New Mexico State University 1998 — 2000
Masters, Communication Studies- Emphasis in Management
University of Illinois Springfield 1996 — 1998
Bachelors, Communications, with Honors, Minor- Visual Arts
LivePerson June 2015 - Present
LivePerson January 2013 - Present
Xeround 2012 - December 2012
C-nario May 2011 - 2012
NICE Systems October 2009 - May 2011
NICE Systems November 2006 - October 2009
Coridan September 2005 - October 2006
Coridan November 2003 - August 2005
Emblaze August 2003 - November 2003
Comverse September 2000 - July 2003
Skills
Product Development, R&D, Analytics, Product Management, Business Strategy, Team Building, Engineering, Innovation, Team Leadership, New Business Development, Problem Solving, Digital Signage, Messaging Systems, Business Intelligence, Cloud Computing, IaaS, PaaS, Amazon Web Services..., Entrepreneurship, Leadership, Management, Team Management, Cloud Applications, Enterprise Software, SaaS, Software Development, Product Lifecycle..., Open Source, Scrum, Agile Methodologies, Big Data, Object Oriented Design, Integration, Software Project..., Software Engineering, Software Design, Agile Project Management, System Architecture, Business Development, Distributed Systems, Requirements Analysis, Scalability, SDLC, Architecture, User Experience, Go-to-market Strategy, Multithreading, Mobile Applications, Mobile Devices, Pre-sales
Education
IDC Herzliya 2003 — 2006
M.Sc, Computer Science
IDC Herzliya 1997 — 2000
BA, Computer Science
HackingEDU January 2015 - Present
NICE Systems May 2015 - August 2015
Davis Computer Science Club January 2014 - April 2015
College Admissions Mentoring Program January 2013 - May 2014
JPMorgan Chase June 2013 - September 2013
BMCC September 2010 - June 2013
Coalition for Asian American Children and Families August 2009 - June 2013
Skills
Start-ups, Research, Social Networking, Program Evaluation, Microsoft Office, C++, CSS3, Hacking, Java, HTML 5, Python, Open Source, Nonprofits, Higher Education, Comparative Analysis, Microsoft Excel, Program Development, Tutoring, Presentations, Advocacy, Mentoring, Strategy, Community Outreach, Public Outreach, iOS development, Grant Writing, Data Analysis, Non-profit Volunteer, Management, SQL, System Administration, Android Development, MySQL, JavaScript, Web Development, CSS
Education
University of California, Davis 2013 — 2017
Bachelor's Degree, Computer Science and Engineering
National University of Singapore 2014 — 2014
Non-graduating exchange, Computing, 2
Marcal Manufacturing, LLC December 2014 - Present
Duff & Phelps November 2009 - July 2014
NICE Systems July 2008 - November 2009
Stryker October 2006 - July 2008
Linens N Things June 2004 - June 2006
Wiss & Company, LLP 2002 - 2003
Skills
Financial Analysis, Financial Reporting, Accounting, Financial Modeling, Sarbanes-Oxley Act, SEC filings, Variance Analysis, Corporate Finance, Financial Accounting, Internal Controls, US GAAP, Auditing, GAAP, Revenue Recognition, process improvement, Planning Budgeting &..., Account Reconciliation, Acquisition Integration, Intercompany..., Project Management
Education
Montclair State University 2002 — 2006
Master of Business Administration (MBA), Finance, General
Montclair State University 1999 — 2002
Bachelor's degree, Accounting
NICE Systems February 2015 - Present
ClickFox December 2014 - February 2015
ClickFox March 2013 - December 2014
ClickFox January 2012 - February 2013
ClickFox January 2011 - December 2011
BBP Partners, LLC September 2010 - January 2011
BBP Partners, LLC 2007 - 2008
Skills
Financial Analysis, Business Analytics, Management Consulting, Cross-functional Team..., Training, Creative Problem Solving, Strength & Conditioning, Nutrition, Strategic Partnerships, Coaching, Business Intelligence, Data Analysis, Leadership, Analytics, CRM, Marketing, Mergers & Acquisitions, Portfolio Management, Presentations, Project Management, Strategic Planning, Strategy, Management
Education
Miami University 2005 — 2010
Accounting and Finance
London School of Economics and Political Science 2009 — 2009
Alternative Investments Programme, Investments and Securities
St. Ignatius High School 2001 — 2005
NICE Systems January 2013 - Present
NICE Systems January 2012 - January 2013
Universidad Panamericana January 2012 - January 2013
Teléfonos de México October 2000 - July 2011
Consorcio Red Uno March 1996 - March 2000
Skills
Strategic Planning, Sales Management, Business Strategy, Team Leadership, Negotiation, Social Media, Solution Selling, Public Relations, Public Speaking, Management Consulting, Sales, Analysis, Marketing Strategy, Liderazgo de equipos, Administración y..., Estrategia de..., Estrategia empresarial, Gerencia de ventas, Telecomunicaciones, Gestión de productos, Gestión de proyectos, Management, Negociación, Planificación..., Pre-sales, Cloud Computing, Voz por protocolo..., Estrategia, Desarrollo empresarial, Venta de soluciones, Telecommunications, Computación en la nube, Strategy, Preventas, Ventas, Product Management, VoIP, Project Management, Liderazgo, Mercadotecnia
Education
El Instituto Panamericano de Alta Dirección de Empresa (IPADE) / IPADE 2005 — 2007
Master of Business Administration (MBA), MBA
Tecnológico de Monterrey 2003 — 2004
Mercadotecnia Estratégica, Diplomado en Mercadotecnia Estrategica
Instituto Tecnológico Autónomo de México / ITAM 1995 — 2000
Licenciatura en Administracion, Desarrollo Empresarial
NICE Systems DDR. SupervisorBJ's Wholesale ClubMay 2009 - Present
Skills
Management, Sales, Microsoft Office, Business Strategy, Leadership, Business Development, New Business Development, English, Microsoft Excel, Marketing Strategy
Education
New Jersey City University 2010 — 2013
Bachelor's degree, International Business
New Jersey City University 2007 — 2012
Bachelor of Science (B.S.), Business Administration concentration in International Business
NICE Systems April 2009 - Present
Education
Michigan State University
Bachelor's degree
Autonomy etalk 2007 - 2009
NICE Systems 1997 - 2007
Lanier Worldwide 1986 - 1997
Skills
VoIP, Unified Communications, Solution Selling, Call Logging, Telephony, CTI, SIP
Education
LIU Post
BS, Business
PETCO Animal Supplies, Inc. July 2013 - Present
PETCO Animal Supplies, Inc. July 2011 - July 2013
USAA September 2010 - April 2011
USAA September 2007 - September 2010
USAA February 2005 - September 2007
USAA April 2002 - February 2005
NICE Systems February 1999 - April 2002
TeleTech December 1997 - February 1999
Stein Mart April 1996 - December 1997
Montgomery Ward August 1990 - April 1996
Skills
Strategic Planning, Problem Solving, Action Plans, Instructional Design, Coaching, Performance Analysis, Multimedia Project..., Program Facilitation, Business Process..., Sales Support, Six Sigma, Workshop Facilitation, Technical Writing, Strategic Communications, Sales Rep Training, Customer Service..., Cross-functional Team..., Vendor Management, Budget Process, Talent Management, Software Documentation, Collaboration, Sales Presentations, Data Analysis, Creative Writing, Video Conferencing, Teleconferencing, Webinar Development, SumTotal, Adobe Creative Suite, Microsoft Office, Program Management, Human Resources, Human Performance, E-Learning Consulting, Program Evaluation, Program Implementation, Innovator, Project Management, Development Planning, Performance Reviews, Change Management, Procurement, Corporate Communications, Team Building, Interviewing Skills, Script-writing, Sales Management..., Team Leadership, Training
Education
Jones International University 2006 — 2009
M.Ed., E-Learning Technology and Design
Metropolitan State College of Denver 1991 — 1995
B.A., Broadcast Communications
NICE Systems July 2015 - Present
Sony Electronics August 2010 - May 2015
Sony Electronics March 2008 - August 2010
Sony Electronics March 2004 - March 2008
Sony Electronics March 1999 - March 2004
Sony Electronics August 1997 - March 1999
Skills
Retail, Business Relationship..., Stakeholder Management, Databases, SDLC, Management, Project Management, Leadership, Quality Assurance, Business Objects, Vendor Management, Troubleshooting, SAP, Change Management, Cross-functional..., Business Intelligence, IT Management, Point of Sale Systems, Oracle, POS, Team Management, Offshore Resource..., Remote Troubleshooting, Networking, ERP, Oracle SQL, Disaster Recovery, Microsoft SQL Server, Information Technology, VMware, Account Reconciliation, Visio, Financial Reconciliation, Communication, Mentoring, IT Operations, Business Process..., Sales Tax, Project Implementation, Multi-channel Retail, Merchant Card Processing, Loyalty Programs, Private Label, PCI DSS, SOX 404, Business Continuity..., Loss Prevention..., Sales Audit, Merchandising, Deployment Planning
Education
Long Island University 1991 — 1996
Bachelor of Science (B.S.), Computer Science
LIU Brooklyn
Bachelor of Applied Science (B.A.Sc.), Computer Science
ACG Networks, Inc. An Essar Enterprise / Transcend United April 2009 - June 2013
Collins Communications June 2008 - March 2009
NICE Systems May 2007 - June 2008
HickoryTech November 1997 - May 2007
ITT Consumer Finannce 1989 - 1991
Skills
VoIP, Vendor Management, Strategy, Software Documentation, Management, Telecommunications, Project Management, Leadership, CRM, Solution Selling, Customer Service, Integration, Budgets, Call Centers, Unified Communications, Enterprise Software, Telephony, Managed Services, Avaya, Wireless, Data Center, SIP, Contact Centers, IP, Cisco Technologies, WAN, Cloud Computing, CTI, LAN-WAN, IVR, Ethernet
Education
Normandale Community College 1992 — 2004
AA, Lib Arts & Philosophy
NICE Systems January 2015 - Present
Sprint October 2013 - January 2015
Sprint Nextel January 2013 - June 2014
JMA Information Technology September 2011 - December 2012
United States Postal Service January 2010 - May 2010
Skills
Access, Microsoft Excel, Microsoft Office, Research, Process Improvement, Management, Project Management, Business Intelligence, Customer Service, Business Analysis, PowerPoint, SDLC, Program Management, Vendor Management, Integration
Education
Henry W. Bloch School of Management 2010 — 2011
MBA, Finance, International Business and focus on Supply Chain Management
University of Maryland University College 2007 — 2007
Rose State College 2005 — 2006
Kansas State University 2001 — 2002
BlueCat April 2015 - Present
NICE Systems January 2014 - April 2015
NICE Systems January 2013 - December 2013
NICE Systems April 2012 - December 2012
NICE Systems July 2008 - April 2012
Staples, Inc. April 2007 - June 2008
Unex Manufacturing, Inc. August 2006 - April 2007
Skills
Solution Selling, Enterprise Software, SaaS, Direct Sales, Channel Sales, Account Management, Customer Satisfaction, Sales Presentations, Sales Prospecting, Sales Process, Exceed Sales Goals, Pipeline Growth, Forecasting, NICE Call Recording, Quality Management, Analytics, Workforce Management, Voice of the Customer, Customer Experience, Performance Management, Salesforce.com, Business Development, Security, Training, Cold Calling, Selling, Sales Operations, Marketing, Sales, Professional Services, Integration
Education
Seton Hall University 2006 — 2009
Master of Arts, Strategic Communication
Monmouth University 2002 — 2006
Bachelor of Arts, Communication Studies
AgilePoint August 2013 - Present
Whiting Petroleum February 2011 - May 2013
Healthgrades Inc. October 2005 - December 2010
Nice Systems 2001 - 2005
Covad Communications 1999 - 2001
Terra Funding 1996 - 1999
Skills
Change Management, Business Strategy, Product Development, Consulting, Leadership, Applications..., Database Design, Business Intelligence..., Software Development, Software Development..., Software Project..., Strategic Consulting, Strategy, Management, Process Improvement, Negotiation, Contract Negotiation, CRM, Strategic Planning, SharePoint, Cross-functional Team..., Enterprise Software, Program Management, SaaS, Business Intelligence, Integration, Agile Methodologies, Project Management, Business Process, Professional Services, Business Analysis, Vendor Management, Cloud Computing, Business Development, Databases, Pre-sales, SDLC, Microsoft SQL Server, Scrum, Telecommunications, Team Leadership, Information Technology, SQL, Enterprise Architecture, Networking, Requirements Analysis, IT Strategy, .NET, Service Delivery, Salesforce.com
Education
Regis University 2006 — 2008
MBA-IB/SM, International Business/Strategic Management
Metropolitan State University of Denver 1996 — 1999
BS, Computer Information Systems and Management Science
Scrum Alliance
CSPO, Agile - Scrum Product Owner
MIT Sloan School of Management September 2014 - Present
NICE Systems September 2013 - January 2015
NICE Systems October 2011 - September 2013
NICE Systems September 2008 - September 2011
Office of the Prime Minister of Israel 2007 - 2008
Final 2006 - 2007
Skills
Product Management, Go-to-market Strategy, Mobile Devices, Product Marketing, Business Development, Enterprise Software, SaaS, Professional Services, Pre-sales, International Sales, Strategic Partnerships, Strategy, Integration, Project Management, Start-ups, Cloud Computing, Management, Pricing Strategy, Business Strategy, New Business Development, Sales Management, Sales Presentations, Sales Operations, Marketing, Marketing Strategy, B2B, B2G, product, Product Development, Entrepreneurship
Education
Massachusetts Institute of Technology 2014 — 2016
Master of Business Administration (MBA), Business Administration and Management, General
The Hebrew University 2007 — 2010
Bachelor of Arts (B.A.), Philosophy, Political Science and Economics
Hitachi Data Systems August 2015 - Present
TED Conferences June 2012 - Present
MICA January 2001 - Present
Self January 1987 - Present
Sapphire Automation Inc February 2015 - June 2015
Genentech September 2014 - January 2015
Acesse Corporation July 2014 - September 2014
NICE Systems April 2014 - July 2014
Northeastern University September 2013 - May 2014
Angel Ed Inc. November 2012 - December 2013
Skills
Training, Team Leadership, Technical Writing, Teaching, Leadership, Creative Writing, Resume Writing, Management, Tutoring, Networking, Hands-on Training, ESL, Database Design, Visio, Entrepreneurship, Public Speaking, Software Documentation, Microsoft Office, Editing, Databases, Troubleshooting, Start-ups, Coaching, Research, Marketing, Curriculum Design, HTML, Project Management, Software Development, Software Training, Time Management, Sales, Access, SaaS, Analysis, PowerPoint, E-Learning, Microsoft SQL Server, Program Management, Translation, Instructional Design, Testing, Business Intelligence, Teamwork, XML, Integration, Product Management, Innovation, Data Analysis, Constructive Feedback
Education
MIT 2011 — 2013
Chinese language classes
Shanghai Jiao Tong University 上海交通大學 2004 — 2005
Chinese language classes
Bellarmine College Preparatory
diploma
Carden El Encanto
National Taiwan University 台大
China Youth Corps Economics Program
University of California, Davis
Bachelors, Computer Science and Applied Economics, Minor in Chinese
HSS January 2015 - Present
Talend August 2014 - November 2014
TIBCO Software Inc. August 2013 - July 2014
NICE Systems July 2012 - August 2013
MWW Group April 2007 - September 2010
Joulè Inc. October 2006 - April 2007
Skills
Human Resources, HR Consulting, HR Policies, Employment Law, Talent Management, Coaching, Performance Management, Organizational..., Employee Relations, Employee Engagement, Employee Benefits, Talent Acquisition, Onboarding, Recruiting, Payroll, HRIS, Global Human Resources..., Terminations, Executive Coaching, Global Mobility, Career Development..., International Relations, Human Rights, International Human..., Communication
Education
University of Kent at Brussels
Master of Arts, International Relations
Kean University
Bachelor of Arts, Psychology & Management
Medial Cancer Screening May 2014 - Present
NICE Systems August 2011 - April 2014
Amdocs May 2010 - July 2011
DYC August 2006 - May 2010
Knowledge Control Systems May 2008 - March 2010
Worklight (Formerly Serendipity Technologies) January 2007 - April 2008
DYS Analytics August 1993 - August 2006
McKinsey and Comapny November 1992 - August 1993
RGTI Systems Software August 1984 - September 1985
Hebrew University 1983 - 1984
Skills
Sales, Strategy, Management, Enterprise Software, Analytics, Strategic Partnerships, Entrepreneurship, Product Management, SaaS, Business Development, Management Consulting, Start-ups, Telco, Cloud Computing, Go-to-market Strategy, Integration, Product Marketing, Solution Selling, Mobile Devices, Professional Services, CRM, Business Intelligence, Business Alliances, Telecommunications, Salesforce.com, Channel Partners
Education
MIT 1985 — 1990
Ph.D, Mathematics - Topology and Combinatorics
The Hebrew University 1981 — 1984
B.Sc., High Honors, Mathmatics and Computer Sciences
Alliance High School
WANdisco August 2015 - Present
RMS September 2012 - August 2015
Direct Markets, Inc. May 2012 - September 2012
Orc Group August 2007 - May 2012
Mantas March 2006 - August 2007
NICE Systems December 2004 - March 2006
Edgenet February 2004 - November 2004
Parametric Technology Corporation July 1996 - March 2001
Skills
Marketing Strategy, Product Marketing, International Marketing, Software Marketing, Marketing Communications, Capital Markets, Financial Software, Product Launch, Strategy, Competitive Marketing..., Messaging, Marketing Management, Enterprise Software, Go-to-market Strategy, Marketing, Business Strategy, Management, Sales, Sales Process, Product Management, SaaS
Education
London Business School 2001 — 2003
MBA
Washington University 1992 — 1996
BS
NICE Systems April 2014 - Present
NICE Systems July 2012 - March 2014
NICE Systems January 2010 - July 2012
NICE Systems January 2007 - December 2009
NICE Systems April 2005 - December 2006
NICE January 2002 - 2004
NICE Systems April 1999 - January 2002
Skills
Enterprise Software, Start-ups, Channel Partners, Go-to-market Strategy, Professional Services, Security, Software Development, Analytics, Call Centers, Integration, Product Management, Telecommunications, Business Intelligence, Strategic Partnerships, Management, SaaS, Pre-sales, Cloud Computing, Sales Management, Leadership, Business Development, VoIP, Business Alliances, Vendor Management
Education
INSEAD 2008 — 2008
Executive Workshops
Tel Aviv University 2001 — 2005
BSC, Electrical Engineering
CenturyLink Technology Solutions July 2012 - Present
Tier 3 March 2012 - June 2012
NICE Systems July 2000 - March 2012
EDS 1991 - 2000
Skills
Cloud Computing, PaaS, Negotiation, Data Center, Selling, Solution Selling, Enterprise Software, IT Management, Salesforce.com, Integration, Sales, Leadership, Sales Operations, Management, Unified Communications, Managed Services, Infrastructure, Direct Sales, Co-location, Security, Sales Process, Partner Management, Professional Services, Strategic Partnerships, Go-to-market Strategy, SaaS
Education
New England College 1989 — 1991
Bachelor of Business Administration (BBA)
Nice Systems November 2009 - Present
Sterling Commerce October 2008 - September 2009
i2 Technologies, Inc. September 2005 - October 2008
Secnap Network Security February 2004 - August 2005
14 South Networks 2002 - 2004
Ditium Technologies February 2000 - October 2001
Logix Microsystems Ltd January 1999 - February 2000
Skills
Lead Generation, Product Management, Demand Generation, Go-to-market Strategy, Product Marketing, SaaS, Multi-channel Marketing, Salesforce.com, Enterprise Software, Analytics, B2B Marketing, Competitive Analysis, Strategic Partnerships, E-commerce, Cross-functional Team..., Marketing, Market Research, Business Development, CRM
Education
Shivaji University 1997 — 1999
MBA, Marketing
Gulbarga University 1994 — 1997
BSc, Microbiology
NICE Systems Director, Shared Services ITCardinal HealthAugust 2001 - January 2005
GTE Telephone Operations April 1996 - October 1998
Education
Heidelberg University 1985 — 1988
Edison Partners August 2014 - Present
NICE Systems October 2012 - August 2014
DataXu April 2011 - October 2012
LivePerson April 2008 - April 2011
Oracle August 2006 - April 2008
Triumvirate Environmental September 2004 - August 2006
Skills
Sales, Business Development, Lead Generation, Event Planning, Corporate Communications, Project Management, Marketing Management, Marketing, Product Marketing, Event Management, Social Media Marketing, Graphic Design, Online Advertising, Digital Marketing, Salesforce.com
Education
Rochester Institute of Technology 2003 — 2005
MS, Communication & Media Technologies
Hartwick College 1999 — 2003
BA, Spanish/Graphic Design
Avon Central School
Sapiens October 2012 - Present
NICE Systems August 2001 - October 2012
Qualcomm 1998 - 2000
Intel 1996 - 1998
Skills
Human Resources, Performance Management, HRIS, Talent Management, Employee Relations, Talent Acquisition, HR Consulting, Professional Services, Recruiting, Management, Employee Engagement, Technical Recruiting, Change Management, Deferred Compensation, Organizational..., Vendor Management, HR Policies, Integration, Workforce Management, Telecommunications, Team Leadership, SaaS, Product Management, Enterprise Software, Call Center, CRM, Business Intelligence, Business Development
Education
Ha'Universita Ha'Petuha 2002 — 2006
Bachelor's degree, Sociology
NICE Account ManagerNICE Systems2001 - Present
NICE Systems 2001 - Present
Avaya, Inc. 1995 - 2001
Avaya/Lucent Technologies/ AT&T 1981 - 2001
AT&T, Inc. 1990 - 1995
Lucent Technologies 1983 - 1994
Skills
Solution Selling, Avaya, Telephony, Sales, Team Leadership, Contact Centers, Enterprise Software, VoIP, CRM, Salesforce.com, Strategic Partnerships, Team Building, SaaS, Managed Services, Professional Services, Call Centers, Integration, IVR, Telecommunications, SIP, Channel Partners, Sales Management, Cloud Computing, Unified Communications, Business Development, Business Intelligence, Sales Process
Education
Michigan State University 1979 — 1981
Nice Systems April 1986 - Present
Skills
VoIP, Avaya, CTI, SIP, Telecommunications, Integration, Unified Communications, Call Logging, TCP/IP, ACD, IVR, Cisco Technologies, Telephony
Education
National American University
Nice Systems 2000 - Present
Skills
Technical Support, VoIP, Integration, PMP, System Architecture, TCP/IP, Enterprise Software, Hardware, Software Project..., Troubleshooting, Object Oriented Design, Telecommunications, Project Management
Education
Electronics Institute
Associate of Science (A.S.), Communications Technology, Magna Cum Laude
National American University
Bachelor of Science (B.S.), Information Technology, Magna Cum Laude
Accenture August 2007 - Present
NICE Systems 2005 - 2007
Skills
User Experience, Salesforce.com, Customer Experience, Integration, Customer Relations, Planning, Vendor Management, Salesforce.com..., Project Management, Salesforce.com..., Project Planning, Program Management, PMP, Management Consulting, Strategy, Business Analysis, Management, Requirements Analysis, Business Intelligence, Consulting, CRM, Business Process...
Education
James Madison University 2003 — 2007
BBA, Finance
NICE Systems January 2014 - Present
NICE Systems May 2011 - December 2013
NICE Systems April 2008 - April 2011
NICE Systems November 2005 - April 2008
ABN AMRO Bank N.V./EDS June 2002 - November 2005
ING August 1999 - June 2002
Skills
Management, Software Project..., Telecommunications, VoIP, Pre-sales, Enterprise Software, PMP, Integration, SaaS, CTI, Product Management, Software Development, Cloud Computing, Program Management, Vendor Management, IVR, Telephony, SQL, Microsoft SQL Server, Avaya, Security, Disaster Recovery, Professional Services
Education
New York University - Polytechnic School of Engineering 2002 — 2004
Masters of Science, Computer Engineering
New York University - Polytechnic School of Engineering 2000 — 2002
Masters of Science, Management
New York University - Polytechnic School of Engineering 1995 — 1999
Bachelor of Science, Computer Engineering
Intrado February 2010 - Present
NICE Systems February 2008 - February 2010
Vectra Bank Colorado February 1999 - March 2008
Vectra Bank Colorado 1999 - 2000
Skills
Telecommunications, Active Directory, Troubleshooting, Help Desk Support, VoIP, Call Center, Customer Service, Hardware, Team Leadership, Windows, Project Management, SIP, Process Improvement, TCP/IP, Call Centers, Software Documentation, Disaster Recovery, Switches, WAN, Data Center, Technical Support, IP, Networking, System Administration, Visio, Wireless, Vendor Management, Computer Hardware, Integration, Routers
Education
Metropolitan State College of Denver 2000 — 2007
BS, Computer Information Systems and Science Management
Towers Watson July 2015 - Present
Travelport August 2013 - July 2015
Comcast November 2011 - July 2013
Echostar Satellite Services L.L.C. October 2009 - October 2011
NICE Systems July 2001 - July 2009
Siebel Systems March 2000 - July 2001
TeleTech February 1994 - March 2000
Skills
Software Development, XML, Web Services, C#, Integration, Software Design, Java, Requirements Analysis, .NET, Unix, Tomcat, System Architecture, SOAP, Programming, Visual C++, C++, Microsoft SQL Server, SQL, Agile Methodologies, Multithreading, OOP, Object Oriented Design, Scrum, Web Applications, Oracle, SOA, Hadoop, MapReduce, HBase, WebSphere Application..., J2EE Web Services, REST, Enterprise Software
Education
Metropolitan State College of Denver 1994 — 1997
Bachelor if Science, Computer Information Systems
University of Colorado Denver 1990 — 1994
BS Computer Information Systems, Computers
NICE Systems March 2004 - March 2013
Skills
SaaS, Customer Experience, Call Centers, Enterprise Software
Education
Montclair State University 1991 — 1996
Novariant Business Operations ManagerTeleTechJanuary 2005 - June 2006
NICE Systems August 2000 - June 2004
Education
Metropolitan State University of Denver 1995 — 1997
University of Northern Colorado 1991 — 1994
y, Business
University of Northern Colorado 1988 — 1991
NICE Systems October 2012 - Present
Konica Minolta Business Solutions U.S.A., Inc. December 2010 - October 2012
Matheson Tri-Gas, Inc February 2009 - December 2010
CIT Group, Inc March 2007 - February 2009
Vitamin Shoppe Industries Inc September 2005 - March 2007
Tiffany and Company December 1999 - September 2005
Skills
Sales Tax, Sales & Use Tax, Research, Property Tax, Sarbanes-Oxley Act, General Ledger, Accounting, Auditing, Tax Research, Account Reconciliation, Tax Accounting, Financial Analysis, Corporate Tax, Tax Law, SAP, State Tax, Tax Returns, Sales & Use Tax..., Budgets, Tax, Journal Entries
Education
Montclair State University 2014 — 2016
Master of Business Administration (MBA), Business Administration and Management, General, 3.85 Cumulative GPA
William Paterson University of New Jersey 1995 — 2000
Bachelor of Science, Finance
Signature Information Solutions LLC June 2009 - October 2013
Signature Information Solutions, LLC June 2002 - February 2011
PurchaseSoft, Inc. April 2001 - January 2002
NICE Systems October 1996 - January 2001
Skills
Project Management, SDLC, Change Management, Management, Software Development, Strategy, Leadership, Quality Assurance, Strategic Planning, Governance, Vendor Management, Business Analysis, Process Improvement, Forecasting, Requirements Analysis, Business Process..., Risk Management, Project Portfolio...
Education
New York Institute of Technology 2004 — 2008
BS, Business
New York Institute of Technology-Old Westbury 1982 — 1987
CompSci
Walton High School 1979 — 1982
Diploma, College Bound
Diane Bozic graphic design 2011 - Present
SamataMason 2006 - 2011
NICE Systems 1998 - 1999
Education
Kwantlen Polytechnic University 2001 — 2003
Graphic Design
NICE Systems, Inc. December 2004 - Present
NICE Systems 2004 - Present
Malcolm Pirnie, Inc. 1999 - 2004
Clermont Specialty Managers (CSM) 1993 - 1999
USF&G Insurance 1987 - 1993
The Bank of New York July 1985 - August 1989
Skills
Professional Services, Salesforce.com, SaaS, Contact Centers, Management, VoIP, Telephony, Call Centers, Account Management, Telecommunications, Business Development, Direct Sales, Proposal Writing, Enterprise Software, Product Management, SharePoint, RFP Generation, RFP Design, Call Center, RFP, Genesys, Speech Analytics, Hosted Services, Cloud-based, Compliance Issues, Database Management, Technical Writing and..., Banking/Financial, Environmental..., Insurance Background, Packaged Business..., Workforce Optimization, Performance Management, Workforce Management, Back Office Solutions, Member of Association..., Content Development, Technical Development
Education
Iona College 1998 — 2002
MBA, Marketing
St. Thomas Aquinas College 1981 — 1985
BS, Marketing
NICE Systems September 2014 - Present
NICE Systems February 2009 - September 2014
iLevel by Weyerhaeuser November 2007 - August 2008
OptiFrame Software June 2007 - November 2007
Holme Roberts & Owen 2002 - 2007
Skills
Troubleshooting, Disaster Recovery, Microsoft SQL Server, Virtualization, Windows Server, Networking, IT Infrastructure..., Continuous Improvement, Technical Support, Paper Industry, Process Improvement, Manufacturing, SAP, Preventive Maintenance, Inventory Management, Maintenance Management, Lean Manufacturing, Project Management, Disk Replication, Storage Area Networks, Solution Architecture, Enterprise Solution..., Storage Management, Replication Technologies, SAN Volume Controller, NAS, Avaya AES, Cisco Call Manager, Avaya IP Telephony, NICE Call Recording
Education
Metropolitan State University of Denver 1996 — 2020
University of Colorado Denver 1994 — 1995
Booming Industries Group April 2014 - Present
Adams Pool Solutions 2012 - 2014
IQinVision 2011 - 2012
NICE Systems 2005 - 2009
Carlberg & Associates 2000 - 2005
Skills
Solution Selling, Video over IP, SaaS, Salesforce.com, Sales Process, Enterprise Software, Direct Sales, Sales Management, Video Analytics, IP Cameras, CCTV, Access Control, Alarm Systems, Biometrics, Security, Sales, Surveillance, Channel Partners, Physical Security, DVR
Education
Montclair State University 1971 — 1974
Business Administration and Management, General
GENPACT July 2014 - Present
Geller & Company August 2012 - March 2014
NICE Systems April 2010 - July 2012
Fortent Inc. - (Acquired Sept. 2009 by NICE Actimize, a NICE Systems Inc. Company) March 2008 - March 2010
TIAA-CREF July 2005 - January 2008
Mantas January 2005 - July 2005
American Express September 2002 - September 2004
People's Bank August 1999 - September 2002
Yale Univeristy - School of Management (MBA Program) September 1997 - August 1999
Skills
Business Intelligence, Business Analysis, Analytics, Vendor Management, Software Project..., Project Planning, Visio, Process Improvement, Revenue Recognition, Financial Accounting, Corporate Finance, Financial Planning and..., Finance and Accounting..., Data Warehousing, Sarbanes-Oxley Act, Budgets, Banking, Business Process, Finance, Strategic Financial..., Analysis, Program Management, SQL, Business Objects, Data Analysis, Project Portfolio..., Consulting, Financial Analysis, Enterprise Software, Forecasting, Business Process..., Project Management
Education
New York University 2001 — 2005
Graduate Certificate-Information Technology, Management and Systems Program
Universidad de Puerto Rico 1987 — 1993
BS, Business Administration - Economics, Finance
NICE Systems July 2012 - Present
Synchronoss Technologies November 2009 - October 2011
enerGov Solutions August 2008 - April 2009
BroadSource, Inc. September 2004 - November 2007
Air Quality Sciences July 2000 - August 2004
Education
Kennesaw State University 1998 — 2002
BS, Math and Computer Science
NICE Systems October 2013 - Present
NICE Systems May 2010 - October 2013
NICE Systems July 2003 - May 2010
DF King Worldwide November 1999 - July 2003
Thomson Reuters September 1998 - November 1999
Georgeson February 1997 - September 1998
Georgeson May 1996 - February 1997
Skills
VoIP, Servers, Cisco Technologies, Avaya, Troubleshooting, Professional Services, Windows, Customer Support, Microsoft SQL Server, Solution Implementation, Data Analysis, CTI, NICE Call Recording, TCP/IP, Agile Methodologies, Integration, Telephony, Telecommunications, SIP, Technical Support, Call Logging, ACD, IP
Education
Hudson County Community College
Computer Science
NICE Systems May 2015 - Present
NICE Systems March 2012 - April 2015
Campus Management Corp October 2006 - March 2012
Onyx Incorporated October 2004 - November 2006
Pitney Bowes – DMT Software November 2003 - July 2004
Cincom April 2003 - November 2003
Eloquent February 2000 - March 2003
Nortel Networks June 1999 - February 2000
Williams April 1996 - June 1999
Bellerophon June 1990 - April 1996
Skills
SaaS, CRM, Solution Selling, Salesforce.com, Lead Generation, Enterprise Software, Direct Sales, Professional Services, Sales, Sales Management, Strategic Planning, Cloud Computing, Business Development
Education
Illinois State University 1986 — 1990
Bachelor's degree, Business, Management, Economics, Marketing
Oracle June 2007 - Present
Hyperion Solutions 1999 - 2007
MAI Systems 1998 - 1999
NICE Systems 1997 - 1998
V Band 1994 - 1997
Grumman Aerospace Corporation 1992 - 1994
EDO 1987 - 1992
Grumman Aerospace 1985 - 1987
Skills
Online Help, Technical Communication, Structured Authoring, DITA, Hyperion EPM, Information Architecture, Adobe Acrobat, Software Project..., Agile Methodologies, Enterprise Software, XML, User Experience, SharePoint, Agile Project Management, Business Intelligence, Databases, Cloud Computing, Requirements Analysis, Software Development, SaaS
Education
College of Aeronautics 1982 — 1985
AAS degree in Electrical Technology, 1985, Avionics Maintenance Technology/Technician
New York Institute of Technology
BS Electro-Mechanical Computer Technology
Special Training
NICE Systems July 2013 - Present
NICE Systems 2013 - 2014
WTS PROPRIETARY TRADING GROUP December 2008 - June 2013
SunGard September 2006 - November 2008
Fidelity Capital Markets 1994 - 2003
Herzog Heine Geduld 1987 - 1993
Skills
Capital Markets, Proprietary Trading, Options, Trading Systems, Electronic Trading, Equities, Hedge Funds, Trading, Bloomberg, Equity Trading, Financial Markets, Risk Management, Hedging, Trading Strategies, Portfolio Management, Series 63, Series 7, Mutual Funds, Alternative Investments, Market Data, Securities Lending, Brokerage, Prime Brokerage, Market Making, Financial Risk, Investments, Fixed Income, Derivatives, Asset Management, Financial Services, Bonds, Securities, Investment Banking
Education
Hofstra University 1982 — 1987
BACHOLRS, Finance, Economics, physcology
Hofstra University 1984 — 1986
Bachelor's Degree, Finance, General
NICE Systems July 2012 - Present
SMF Trading, Inc August 2011 - June 2012
WTS PROPRIETRAY TRADING GROUP February 2011 - June 2012
DERMOTT W. CLANCY, CORP February 2007 - January 2011
CLANCY FINANCIAL SERVICES, INC September 2006 - January 2011
TSB SECURITIES, LLC April 2005 - August 2006
CHARLES E. REHBERG September 2003 - April 2005
RBC Capital Markets June 1999 - September 2003
JOSEPH SANGIMINO September 1998 - June 1999
Skills
FINRA, Financial Risk, OFAC, Financial Services, SEC, Financial Institutions, Policy, Securities, Series 24, Series 7, Series 63, Investment Advisory, Mutual Funds, Equities, Hedge Funds, Trading, AML, Options, Equity Trading, Finance, Anti Money Laundering, Management
Education
Hofstra University 1995 — 1997
Bachelor of Arts, Management
Nassau Community College 1993 — 1995
Associate of Arts, Liberal Arts
Home November 2012 - Present
The Call Center School July 2012 - November 2012
E Prince and Associates, LLC January 2012 - July 2012
St Anthony Catholic Church, Wylie, TX June 2010 - March 2011
NICE Systems January 1994 - May 2010
E-Systems, Inc. 1991 - 1993
Skills
Consultative Selling, Solution Selling, Sales Management, Account Management, New Business Development, Product Marketing, Performance Management, Call Center, Customer Relations, Direct Sales, Negotiation, Operations Management, Problem Solving, Enterprise Software, Process Improvement, Contract Negotiations, Change Management, Contract Negotiation, Sales Process, Business Strategy, Business Management, Microsoft Office, Key Account Management, Public Speaking, Management, Salesforce.com, Contact Centers, Call Centers, Project Planning, Sales, Workforce Management, Selling, Customer Experience
Education
University of Arkansas 1975 — 1978
MS, Operations Management
Lamar University 1963 — 1967
BBA, Marketing
NICE Systems October 2013 - Present
Avaya Professional Services 2012 - Present
Level 3 Communication (formerly Global Crossing) March 2001 - April 2012
WorldCom October 1996 - March 2001
Skills
Integration
Education
Hampton University 1988 — 1993
B.A., Speech Communications
Keller Graduate School of Management of DeVry University
Masters, Information Systems Management
Keller Graduate School of Management of DeVry University
Graduate Certificate, Project Management
Red Box Recorders January 2014 - Present
Red Box Recorders December 2013 - Present
nscglobal December 2012 - November 2013
NICE Systems April 2011 - December 2012
IPC Systems (NICE Systems Business Partner) 2008 - 2011
Nice Systems (Formerly Racal) October 1999 - August 2008
Skills
Technical Engineering,..., MCP, Network+, Server+,..., VoIP, Telecommunications, Enterprise Software, Unified Communications, Cloud Computing, SaaS, Managed Services, Telephony, Professional Services, Solution Selling, Go-to-market Strategy, Troubleshooting, Strategic Partnerships, Call Centers, TCP/IP, Cisco Technologies, CTI, Customer Service, Pre-sales, CRM, Data Center, Management
Education
TCI 1997 — 1999
A.S, Computer Engineering
LIU Brooklyn 1990 — 1995
BA, Media Arts / Computer Technology
NICE Systems February 2011 - Present
Emerson Industrial Automation October 2010 - February 2011
Williams Lea February 2009 - August 2010
Williams Lea January 2007 - August 2010
Triad Software Pvt. Ltd. April 2005 - December 2006
Sutherland Global Services October 2004 - April 2005
CSS Corp July 2003 - October 2004
STADS March 2002 - June 2003
Computer Factory India Pvt Ltd February 2000 - February 2002
Twenty First A.D December 1998 - February 2000
Skills
VPN, Windows Server, Active Directory, DHCP, DNS, Servers, Data Center, XP, Network Administration, Firewalls, Switches, Group Policy, VMware ESX, Security, Cisco Technologies, Vendor Management
Education
Madras Christian College
Madras Christian College
Madras Christian College
VMware 2015 — 2015
VCP5-DCV, VMWARE
VMware 2014 — 2014
VCP-training completed, Vmware
Nice Systems 2012 — 2012
Nice Certified Engineer – Nice NIM4.1 DELTA
Nice Systems 2012 — 2012
Nice Certified Engineer – Nice Perform 3.5 Integrations/QM, Information Technology
Nice Systems 2011 — 2011
Nice Certified Engineer – Nice Recording Fundamentals, Information Technology
SUN Micro Systems
SCSA : Sun Certified System Administrator
Avaya
Certified on Structured cabling by Avaya
Qognify September 2015 - Present
NICE Systems April 2015 - Present
NICE Systems May 2012 - March 2015
Schneider Electric January 2011 - May 2012
Tikva Security January 2011 - May 2012
Protection Plus Systems Inc. June 2003 - September 2008
Skills
Integration, Hardware, Programming, Embedded Systems, Firmware, Electrical Engineering, Labview, Electronics, Virtualization, C, C++, Systems Engineering, System Design, PCB design, Windows, Microcontrollers, VMware, Debugging, Digital Electronics, Microsoft Office, AutoCAD, Adobe Creative Suite, Java, Visual Studio, Visual C#, Multisim, Windows System..., Network Administration, Network Design, Wireless Networking, Hyper-V, .NET, PSIM, Visual Basic, JavaScript, Microsoft SQL Server, Systems Design
Education
New Jersey Institute of Technology 2004 — 2010
BS, Electrical Engineering
NICE Systems March 2010 - Present
ViaWest May 2011 - March 2012
Peak to Peak Internet January 1999 - December 2010
Education
Metropolitan State University of Denver 2009 — 2013
Bachelor of Science, Computer Information Systems
Samsung Electronics January 2013 - Present
NICE Systems November 2010 - January 2013
Burberry 2002 - 2010
Skills
HRIS, Payroll, Performance Management, Employee Relations, ADP Payroll, Recruiting, Sourcing, Crystal Reports, ERP, Sarbanes-Oxley Act, Process Improvement, Business Intelligence, Change Management, Outlook, Vendor Management, Team Building, Coaching, FMLA, Salesforce.com, Team Leadership, CPP, Employee Benefits, Onboarding, PeopleSoft
Education
Montclair State University
Bachelor of Applied Science (B.A.Sc.), Accounting
Housing Data Systems May 2011 - Present
Nice Systems April 2000 - July 2002
CenterPoint Solutions, Inc. January 1993 - April 2000
Bell Laboratories June 1982 - January 1992
Skills
Business Development, Telecommunications, CTI, Budgets, Strategic Planning, Entrepreneurship, Social Media, Public Relations, Solution Selling, Social Media Marketing, Product Management, SaaS, Leadership, Marketing Strategy, Start-ups, Marketing, Project Management, Public Speaking, Enterprise Software, Online Marketing, Marketing Communications, Event Management, Customer Service, CRM, Strategy, Product Marketing, Strategic Partnerships
Education
MIT Sloan School of Management 1997 — 1999
St. Mary's University 1978 — 1982
Bachelor of Science, Physics
NICE Systems September 2013 - Present
Dallas Observer March 2013 - July 2013
CompuCom June 2010 - February 2013
Suddenlink Communications April 2009 - May 2010
Benchmark Career Institute June 2007 - April 2009
Hancock Business Solutions September 2004 - February 2008
Skills
Windows Server, Active Directory, Servers, DNS, VMware ESX, DHCP, VMware, Linux, Storage, Antivirus, Hardware, System Administration, Microsoft Exchange, Software Installation, Networking, Firewalls, Technical Support, Security, Troubleshooting
Education
LeTourneau University 2003 — 2004
Business Administration and Management, General
Tyler Junior College 1999 — 2002
Computer Science
NICE Systems July 2013 - Present
NICE Systems July 2010 - Present
U.S. Department of Energy March 2011 - July 2013
TeleTech 2011 - 2011
Skills
Server 2000-2008, Microsoft SQL Server, Integration, Avaya IP Telephony, Cisco Call Manager, Active Directory, XML, Requirements Analysis, Cisco VoIP, .NET, SQL, Cooking, Computer Hardware
Education
Moorpark College 2003 — 2005
University of Arizona 2002 — 2003
FireScope April 2008 - November 2013
FireScope 2008 - 2013
NICE Systems March 1999 - October 2007
Skills
XML, Java, MySQL, JavaScript, Eclipse, Spring, SQL, OOP, Hibernate, Enterprise Software, Unix, Cloud Computing, Agile Methodologies, Subversion, Linux
Education
Indiana University Bloomington 1991 — 1995
Bachelor of Science (BS), Computer Science