Experience
PlanNet Consulting  December 2014 - Present
Guidepost Solutions  October 2013 - October 2014
Veracity USA   April 2013 - August 2013
NICE Systems   September 2012 - April 2013
Convergint Technologies, LP   March 2007 - August 2012
Northland Control Systems, Inc.   August 2000 - March 2007
NAVCO  January 2000 - August 2000
ADT Fire & Security  March 1999 - January 2000
Wells Fargo Alarm Services  June 1996 - April 1998
The Good Guys  1990 - 1995

Skills
Microsoft Office, Mac OS X, System Design, Client Retention, Client Development, Client Relationship..., Sales Management, Sales Support, Sales Process, Proposal Writing, Proposal Generation, Competitive Bidding, Estimating, New Business Development, Time Management, Forecasting, Pipeline Building, Technical Architecture, Work Under Pressure, Project Work, Industry Research, Healthcare Industry, Software Industry, public utilities, Government Contracting, GSA, Contract Review, Contractors, Pricing Negotiation, Vendor Relations, AutoCAD, Personality, Great People Skills, Great Communication, Program Design, Program Management, Key Account Management, LAMP, Miller Heiman, Acclivus Sales Training, Sales Skills Training, Competitive Intelligence, Commissioned Sales, Problem Solving, Listening Skills, Determination to Succeed, burning desire to..., Bidding Process, Surveillance, Contract Management

Education
Ohlone College   1990 — 1991
Business

Experience
Argo Turboserve Corporation   July 2013 - Present
Argo Turboserve Corporation   January 2013 - July 2013
Argo Turboserve Corporation (ATC)   October 2012 - January 2013
Argo Turboserve Corporation (ATC)   February 2011 - October 2012
NICE Systems   2009 - 2010

Skills
Procurement, Supply Chain Management, Purchasing, Supply Chain, Supply Management, Forecasting, Process Improvement, Strategic Sourcing, Vendor Management, ERP, Pricing, Contract Negotiation, Materials Management, Sourcing, Logistics, Cross-functional Team..., SAP

Education
Rutgers, The State University of New Jersey-Newark   2004 — 2008
BA, Applied Mathematics

Experience
NICE Systems   June 2014 - Present
NICE Systems   June 2014 - Present
Avaya  April 2005 - June 2014
Shared Technologies  January 2000 - April 2005
Shared Technologies  2001 - 2005
Shared Technologies  March 1989 - January 2000
WorldCom  1990 - 2000

Skills
Telecommunications, Avaya, PMP, VoIP, Contact Centers, Program Management, Unified Communications, Professional Services, Project Management, Disaster Recovery, Call Centers, Pre-sales, Software Documentation, SIP, Management, SharePoint, Managed Services, Avaya Technologies, Telephony

Education
Prince George's Community College   1984 — 1986
AA, Business Management

Experience
Kaggle  November 2014 - Present
NICE Systems   November 2013 - November 2014
Medallia, Inc.   January 2012 - November 2013
Northwestern University  September 2011 - December 2011
Adobe Omniture   June 2011 - August 2011
Northwestern University  January 2011 - April 2011
EPIK  2008 - 2010
Yale Foreign Language Academy   2007 - 2008

Skills
Predictive Analytics, SPSS, Consumer Insight, Data Mining, Social Media Marketing, Social Analytics, Customer Insight, Segmentation, Brand Loyalty, Cluster Analysis, Factor Analysis, Analytics, Marketing Analytics, Interactive Marketing, Integrated Marketing, Predictive Modeling, SAS, Data Analysis, Customer Experience, Marketing Research, Product Marketing, Strategy, SaaS, Marketing Strategy, Competitive Analysis, Enterprise Software, Demand Generation, Salesforce.com, Lead Generation

Education
Northwestern University   2010 — 2011
M.S, Integrated Marketing Communications

University of Chicago   2003 — 2007
B.A., Cinema and Media Studies

Experience
Intero Real Estate Services  June 2008 - Present
Prudential CA Realty Sunnyvale   2006 - 2006
IXI Mobile  2004 - 2004
NICE Systems   September 2000 - August 2002
ComTier  1999 - 2000

Skills
Negotiation, Real Estate, Management, Sellers, Investment Properties, French, Hebrew, Mobile Devices, Entrepreneurship, Leadership, Selling, Real Estate Transactions, Product Management, Start-ups, Business Development, Buyers, Condos, Marketing, Referrals, Residential Homes, Sales, Townhomes, Home Staging, Investments, Customer Service

Education
San Jose State University   1994 — 1998
BSC, Business Administration-Marketing

Makif Gimel   1985 — 1989
High school diploma

Experience
Blue Water Valet   June 2015 - Present
Hertz Corporation  February 2012 - June 2015
KEAHANA KIT   February 2009 - January 2012
Brazil Imports, Inc.   September 2002 - January 2009
Mitchell International  August 2001 - July 2002
NICE Systems   March 2002 - March 2002
Canadian Springs Water Company  August 2000 - December 2000
San Diego Governor's Regional Office   August 1999 - December 1999
YMCA  June 1999 - August 1999

Skills
Management, Leadership, Sales, Strategic Planning, Training, Account Management, Customer Service, Business Planning, Negotiation, Marketing Strategy, Product Management, Email Marketing, Budgets, Process Improvement, International Business, Portuguese, Social Networking, Problem Solving, Spanish, Business Strategy, Operations Management, Microsoft Office, Strategy, Retail, Shipping, Logistics, Customer Relations, English, Strategy Development, Supply Chain Management, Inventory Management, Microsoft Excel, Business Development, Budgeting, Excel, Organization Skills, Soccer

Education
Universidade do Futebol - Sao Paulo, Brazil   2015 — 2015
Training through small-sided games - Passing

US Soccer Federation   2015 — 2015
Soccer Coaching License E

Hertz Corporation   2015 — 2015
Winning Presentation training

San Diego State University-California State University   1999 — 2001
Bachelor of Arts, International Business (North America region; Spanish)

Santa Barbara City College   1995 — 1999
Associate in Arts, Liberal Studies

San Diego State University   2009 — 2009
Professional Development, Meeting and Event Planning Certificate

Simon Fraser University   2000 — 2000
Study Abroad, International Business, Vancouver, Canada

Universidad Antonio de Nebrija   2001 — 2001
Study Abroad, International Business, Madrid, Spain

Hertz Corporation   2014 — 2014
Sales Excellence Training

CompUSA Technology Services   2004 — 2004
Certificate of Completion, QuickBooks, Intermediate

Experience
NICE Systems   July 2015 - Present
Genesys  April 2014 - July 2015
Genesys  May 2012 - July 2015
Avaya  2009 - May 2012
MSN Communications, a TDS Company   2004 - 2006

Skills
Solution Selling, Unified Communications, SaaS, Managed Services, Professional Services, VoIP, Salesforce.com, Telecommunications, Direct Sales, Enterprise Software, Cloud Computing, Call Centers

Education
San Diego State University-California State University   1992 — 1996
BS, Accounting

Experience
NICE Systems   June 2010 - Present
Dish Network  March 2010 - June 2010
Education Sales Managment   July 2007 - December 2009
Kforce Technology Staffing  August 2006 - August 2007
Best Buy  May 2002 - August 2006

Skills
Employment Law, Strategic Planning, Conflict Management, HRIS, Recruiting, Global Staffing, International..., Employee Relations, Immigration Law, Performance Management, Employee Training, Talent Acquisition, Human Resources, Organizational..., Leadership, Workforce Planning, Sourcing, Training, Vendor Management, Process Improvement, Compensation & Benefit, Onboarding, Deferred Compensation, Talent Management, Conflict Resolution, Management, Program Management, New Hire Orientations, Employee Engagement, Employee Benefits, Project Planning, Strategy, Team Leadership, Payroll, Policy, Business Process..., Succession Planning, Applicant Tracking..., College Recruiting

Education
Regis University   2006 — 2008
Masters, Human Resources and Organizational Development

University of Kansas   1999 — 2003
Bachelor of Science, Psychology and Human Development

GCHS   1996 — 1999

Experience
NICE Systems   2015 - Present
Fidelus Technologies  March 2012 - September 2014
Abercrombie & Fitch  January 2012 - March 2012

Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, English, Photoshop, Windows, Outlook, Teaching, Public Speaking, Editing, Team Building, Social Media, Social Networking, Cisco Technologies, Vendor Management, Facebook, Time Management, Training, Team Leadership, Leadership

Education
University of Bridgeport   2014 — 2016
Master of Arts (M.A.), Global Development and Peace

Southern Connecticut State University   2007 — 2011
Bachelor of Arts (B.A.), History

Experience
NICE Systems   April 2012 - Present
CIBER, Inc.   October 2011 - February 2012
TEKsystems  February 2010 - March 2011
Grey Global Group  October 2009 - October 2009
Insys Consulting  May 2006 - May 2009
CGI North America  February 1998 - March 2006
Elrick & Lavidge  September 1996 - February 1998
Wurth USA  August 1995 - September 1996

Skills
Capacity Planning, Data Center, Project Management, Servers, VMware, System Administration, VMware ESX, Management, Integration, Technical Support, Hardware, Enterprise Architecture, HP, SAN, Databases, VMware Infrastructure, Disaster Recovery, Storage Area Networks, vSphere, Virtualization, ITIL, Process Improvement, Active Directory, Infrastructure, IT Management, Cloud Computing, Windows Server

Education
Ramapo College of New Jersey   1991 — 1995
BA, Communication Arts

Newburgh Free Academy   1988 — 1991
NYS Regents Diploma

Experience
Tintri  October 2014 - Present
NICE Systems   October 2012 - October 2014
Medallia  April 2011 - October 2012
Microsoft  August 2009 - March 2011
Microsoft  June 2006 - August 2009
Research International  March 2003 - March 2005
SolutionPeople  2002 - 2003

Skills
Product Innovation, Customer Insight, Messaging, Pricing Strategy, Product Marketing, Consumer Insights, Competitive Analysis, Marketing Strategy, Product Strategy, Marketing Management, Product Launch, Customer Experience, Global Marketing, Go-to-market Strategy, Integrated Marketing, CRM, Product Management, Strategy, SaaS, Enterprise Software, Marketing, Product Development, Management

Education
Northwestern University - Kellogg School of Management   2005 — 2006
MBA, Strategy and Innovation

Simon Fraser University   1997 — 2001
BBA, Marketing & Communications

Experience
CiberC   2000 - Present
Interactive Intelligence  2000 - 2002
Nice Systems   1999 - 1999
Information Management Associates  1998 - 1998
ProCibernetica   1997 - 1998
ProCibernetica   1996 - 1997
Colcomp   1994 - 1996

Education
Pontificia Universidad Javeriana   1991 — 1995
BoS, Electronic Engineer

Experience
Cognia   June 2014 - Present
NICE Systems   January 2012 - June 2014
Convergys  January 2011 - December 2011
Teleperformance  2005 - 2007
Inova Solutions / Inova Corporation   2000 - 2005

Skills
Account Management, Product Management, Lead Generation, Customer Experience, Professional Services, Salesforce.com, Sales Management, New Business Development, Strategic Partnerships, Cloud Computing, Workforce Management, Sales Process, SaaS, Enterprise Software, Customer Satisfaction, CRM, Contact Centers, Management, Business Development, Solution Selling, Call Center, Leadership, Security, Sales Operations, Call Centers, Sales, Managed Services

Education
Radford University   1981 — 1986
Bachelor of Science, Psychology ('86), Criminal Justice ('86)

Experience
USAA  July 2014 - Present
NICE Systems   August 2010 - July 2014
Carlson Wagonlit Travel  January 2000 - August 2010

Skills
Call Centers, Training, Performance Management, Employee Engagement, Training Delivery

Education
Regent University
Business Ledership

Experience
Verint-Systems  February 2013 - Present
Verint Systems  February 2012 - February 2013
Verint Systems  February 2011 - February 2012
NICE Systems   April 2009 - January 2011
Verint Systems  April 2003 - December 2008
Verint  April 2005 - February 2008
Blue Pumpkin Software  April 2003 - April 2005
Mentor Graphics  June 2002 - April 2003
Avnet Electronics  June 2000 - June 2001

Skills
Enterprise Software, Solution Selling, CRM, Product Management, Product Marketing, Selling, Sales Operations, Strategy, Analytics, Management, Sales Management, Sales, Workforce Management, Partner Management, Feedback, Performance Management, SaaS, Call Centers, Customer Experience, Salesforce.com, Workforce Performance

Education
San Jose State University
BS, Business Adminstration (Management)

Experience
MetLife  May 2012 - Present
Coldwell Banker Residential Brokerage  March 2006 - November 2013
NICE Systems   1997 - 2002
Univision Communications  1995 - 1997
Goldman Sachs  1994 - 1995
PwC  1989 - 1994

Skills
PowerPoint, Microsoft Word, Time Management, Word, Excel, Publisher, Outlook, Internet, 90 WPM, Fluent in Spanish, Lotus Notes, Attendance Tracking..., Travel and Shipping..., ProcureLink, Ariba, Oracle for Expense..., DLM Web, SmartOffice, Xerox WorkCentre, SurveyMonkey, LC Online Calendar

Education
Raritan Valley Community College   2011 — 2011

International Career Institute   1984 — 1986
Administrative Studies

Experience
287/RC Fire and Rescue   January 2005 - Present
Anchor Computers   September 1999 - Present
NICE Systems   August 2012 - 2014
Marathon Oil Company  September 2010 - July 2012
Kohl's Department Stores  September 2007 - June 2010
Eagle Automotive Service   2006 - 2007
Professional Physicians Services   January 2003 - September 2006
Lee College  January 1998 - September 2002

Skills
Troubleshooting, Technical Support, Networking, Servers, IT Service Management, Security, Windows Server, Software Documentation, Integration, Databases, Access, Windows, VPN, System Administration, Cloud Computing, Vendor Management, Project Management, Business Analysis, Leadership, Team Leadership, Microsoft Office, Software Installation, Unix, Process Improvement, Training, Inventory Management, Windows 7, IT Management, Customer Service, ITIL, Enterprise Software, SharePoint, Visio, Telecommunications, SQL, Computer Hardware, Professional Services, Information Technology, Data Center, Requirements Analysis, Cisco Certified, Virtualization, Disaster Recovery, Business Intelligence, Team Building, Active Directory, Consulting, Business Process, Strategic Planning, Microsoft Excel

Education
Sam Houston State University   1996 — 2004
Bachelor of Science (BS), Clinical Psychology/computer science

Sam Houston State University   1996 — 2004
Bachelor of Applied Science (B.A.Sc.), Sociology/computer science

Lee College   1996 — 1999
AA, Computer Science

Navarro Jr College   1980 — 1981
Associate of Arts and Sciences (A.A.S.), Computer Science

Experience
ZoomInfo  November 2009 - Present
NICE Systems   November 2006 - October 2009
SavaJe Technologies  September 2003 - April 2006
Wildfire Communications  1997 - 2003
Lotus Developement   1991 - 1996

Skills
Agile Methodologies, SaaS, Software Development, Software Engineering, Enterprise Software, Distributed Systems, Product Management, Mobile Devices, Start-ups, Cloud Computing, Product Development, Scrum, Strategy, Kanban, Team Building, Mentoring, Leadership, Quality Assurance, Entrepreneurship, MySQL, Program Management, SDLC, Management, Spring, Mobile Applications, Integration, Web Applications, Software Project..., Software Design, System Architecture, Project Planning, Scalability, REST

Education
Northeastern University   1982 — 1985
MS, Computer Science

Experience
BD Biosciences  November 2002 - Present
NICE Systems   July 2000 - October 2002
CareTools, Inc.   March 1996 - June 2000

Skills
Software Development, Systems Analysis, Object Oriented Design, SQL, .NET, SDLC, Cross-functional Team..., IT Management, Project Management, Databases, Requirements Analysis, Database Design, Software Project..., VB.NET, ASP.NET, HTML, Windows, Programming, Testing, Management, Microsoft SQL Server, Integration

Education
San Diego State University-California State University
Bachelor of Science (BS), Business Administration (Information Systems)

Experience
Pitney Bowes  2006 - Present
Grace Baptist Church  2004 - 2011
NICE Systems   2005 - 2006
Dictaphone  2004 - 2005
IPC  2001 - 2004
Dictaphone  1997 - 2001
General DataComm  1996 - 1997
Micrognosis  1994 - 1996
IBM  1988 - 1993

Skills
Postal Regulations, Software Engineering, Software Development, Agile Methodologies, Scrum, Software Performance, Object Oriented Design, OOP, C++, STL, Distributed Systems, Scalability, Multithreading, Threads, IPC, Sockets, Visual C++, Win32, Win32 API, SQL, CTI, Telephony, Call Recording, Software Design, Live Sound, Solution Selling, System Architecture, Unix, Software Documentation, Visual Studio, .NET, C#, Enterprise Software, Software Quality, Integration, Program Management, SOA, XML, Web Services, TCP/IP, Databases, Agile Project Management, Document Management, Document Imaging, SaaS, Enterprise Architecture, SDLC, Solution Architecture, Database Design, Professional Services

Education
Rensselaer Polytechnic Institute
M.S.

University of Rochester
B.S.

St. Joseph's Collegiate Institute   1980 — 1984

Experience
NICE Systems   August 2009 - Present
Quality Plus   July 2008 - March 2009
Autonomy etalk  July 2002 - June 2008
Manta Systems   September 2001 - June 2002
Dell Computer Corporation  April 1998 - September 2001

Skills
Call Center, Public Speaking, Lead Generation, Employee Relations, Telecommunications, Coaching, Marketing Strategy, Marketing Communications, Direct Sales, Marketing, Call Centers, Strategy, Sales Management, Enterprise Software, Business Development, Start-ups, Strategic Partnerships, Sales Process, Customer Service, CRM, Solution Selling, Analytics, Leadership, Change Management, Sales, Account Management, Product Management, Customer Experience, Cross-functional Team..., Management, SaaS, New Business Development, Salesforce.com, Product Marketing, Go-to-market Strategy, Cloud Computing

Education
Oklahoma State University   1990 — 1994
Accounting

St. Edward's University   1999 — 2001
MBA

Experience
NICE Systems   March 2015 - Present

Education
Penn State University   1985 — 1990
BS, Chemical Engineer

North Plainfield High School   1983 — 1985

Experience
Mint Marketing Works Inc.   March 2005 - Present
Team Aquatic Supplies   2013 - 2014
Procon Inc.  2013 - 2014
ConnectsUs Intranet Inc.   2005 - 2014
Magenta Marketing Inc.   2005 - 2014
Commissionaires BC  January 2006 - February 2013
Misci Group Marketing   March 2005 - November 2011
Coastal Contacts  2004 - 2005
Chancery Software  2000 - 2003
NICE Systems   1998 - 2001

Skills
Marketing Communications, Online Marketing, Marketing Strategy, Strategic Planning, Integrated Marketing, Online Advertising, Social Media Marketing, SEO, Product Marketing, Market Research, Lead Generation, Marketing, Email Marketing, Web Analytics, E-commerce, Strategy, Advertising, PPC, Leadership, Management, B2B, Social Media, Direct Marketing, Digital Marketing, Brand Development, Web Services, Corporate Branding, Strategic Partnerships, Product Management, Website Development, Product Development, Marketing Management, Sales, Banner Ads, Direct Mail, Project Management, eDM, ecommerce, Web Design, Copywriting, Business Planning, Business Strategy, Branding

Education
Stanford University   1990 — 1993
Industry Executive MBA, Marketing

Simon Fraser University   1988 — 1991
Bachelor of Business Administration (BBA), Marketing & Economics

Okanagan College   1985 — 1988
Diploma of General Studies

Kelowna Senior Secondary (KSS)   1982 — 1985
High School Diploma

Experience
NICE Systems   April 2014 - Present
Harris Corporation  May 2013 - April 2014
Lockheed Martin  November 2009 - May 2013
United States Air Force  June 2005 - June 2009

Skills
Computer Hardware, Troubleshooting, Remedy, Hardware, Cisco, Cabling, Routers, Switches, Active Top Secret..., IP PBX, ISDN, Nortel DMS, DMS-100, Cisco VoIP, Training, Cisco Technologies, BMC Remedy, DoD, VoIP, Telecommunications, Fiber Optics, Cisco Routers, Networking, Software Installation, Cisco Call Manager, Testing, Security Clearance, Military, Databases, Windows 7, Network Design, Hazardous Materials, Ergonomics, Workstations, Test Equipment, Laptops, Risk Assessment, Industrial Safety, Satellite Communications, Inspection, Emergency Management, Telephony, VPN, Cisco Nexus, Computer Security, Information Assurance, Network Engineering, Security+, Active DoD Secret..., Windows XP

Education
Southeastern Oklahoma State University   2001 — 2003
Bachelor's Of Science, Occupational Safety & Health Administration

East Central University   2000 — 2001
General Education

University of Central Oklahoma   1999 — 2000
General Education

Experience
Starwood Hotels & Resorts Worldwide, Inc.   May 2015 - Present
NICE Systems   April 2013 - Present
The MIGroup  June 2009 - April 2013
The MIGroup  March 2008 - June 2009
The MIGroup  June 2007 - March 2008
New Jersey Performing Arts Center  December 2006 - June 2007
Montclair State University  December 2004 - October 2006
Federal Reserve Bank of New York  September 2002 - August 2004
Federal Reserve Bank of New York  June 2001 - September 2002

Skills
Process Improvement, Project Management, Vendor Management, Management, Customer Service, Leadership, SAP, Analysis, Strategic Planning, Daptiv, Performance Management, Program Management, Microsoft Office, Training, Business Analysis, Public Speaking, Team Leadership, Decision Making, Operations Management, Social Media, Budgets, Negotiation, CRM, PowerPoint, Sales, Data Analysis, Logistics, Account Management, Strategy, Human Resources, Employee Relations, Organizational..., Contract Negotiation, Team Building, Change Management, Market Research, Management Consulting, Business Development, Project Planning, Risk Management, Research, Integration, Policies & Procedures

Education
Seton Hall University   1998 — 2002
Master's Degree, Diplomacy & International Relations

Wallington HS   1992 — 1998

Experience
FirstRain  January 2015 - Present
FirstRain  November 2013 - January 2015
Oracle  August 2012 - November 2013
NICE Systems   May 2010 - August 2012
SumTotal Systems  June 2006 - May 2010
MindSolve Technologies  June 2006 - November 2006

Skills
SaaS, Solution Selling, Enterprise Software, Salesforce.com, Direct Sales, Sales Process, Account Management, Cloud Computing, Call Center, Strategic Partnerships, Channel, Lead Generation, Sales, Cold Calling, Analytics, Pre-sales, Business Intelligence, Performance Management, Leadership, Selling, Customer Experience, Training, Call Centers

Education
Penn State University
Bachelor of Arts (B.A.)

Experience
OpenSpan  March 2014 - Present
NICE Systems   May 2011 - October 2013
NICE Systems   May 2010 - May 2011
NICE Systems   December 2008 - May 2010
Verint Systems, Witness Actionable Solutions   May 2007 - December 2008
Witness Systems  March 2003 - May 2007
Eyretel, Inc.   October 1995 - 2003
PAETEC  1998 - 1999

Skills
Telecommunications, CTI, Telephony, Contact Centers, Professional Services, Enterprise Software, Integration, SaaS, IVR, Workforce Management, CRM, Call Center, Unified Communications, Solution Selling, IP, Sales, Analytics, Security, VoIP, Pre-sales, Sales Process, Call Centers, Vendor Management, Avaya, Leadership, Call Logging, Networking, Cloud Computing, Managed Services, ACD, SIP, Customer Experience, Channel Partners, Salesforce.com, Go-to-market Strategy, Software Industry, Product Management, Strategic Partnerships, Genesys, Sales Engineering, Outsourcing, Sales Enablement, Mobile Devices, Consulting, Management, Program Management, Business Alliances, Complex Sales, Service Delivery, Direct Sales

Education
Northern Arizona University   1986 — 1990
Computer Science

Southwest Tennessee Community (fka State Tech)   1992 — 1995
Telecommunications Engineering

Experience
NICE Systems   October 2014 - Present
NICE Systems   August 2010 - October 2014
NICE Systems   October 2006 - August 2010

Skills
Professional Services, CTI, Contact Centers, Enterprise Software, Management, Call Centers, Integration, Process Improvement, Solution Selling, Telecommunications, PMO, Project Management, Cloud Computing, Manage Client..., Project Planning, Unified Communications, Strategy, VoIP, SaaS, CRM, Vendor Management, Client Liaison, Customer Experience, Customer Satisfaction

Education
University of South Florida   2000 — 2002
MBA, Management and International Business

Samford University   1993 — 1998
BS and BA, BS Education and BA Spanish

Experience
NICE Systems   March 2014 - Present
Insight Global  September 2013 - March 2014
City of Irving  May 2013 - September 2013
Intervoice  January 2000 - January 2013
Convergys  2000 - 2013
Microdynamics, Inc.   1993 - 1999
Gerber Technology  1993 - 1999
Entre  1986 - 1993
The Future Now  1986 - 1993

Skills
Problem Solving, Hardware, Troubleshooting, Customer Satisfaction, Customer Service, Computer Hardware, Security Clearance, Software Installation, Customer Relations, Operating Systems, Servers, Analysis, Testing, IVR, Telephony, ACD, C, CTI, Call Centers, Citrix, Cloud Computing, Data Center, Databases, HP, HTML, IP, IT Operations, ISDN, ITIL, Information Technology, Integration, Java, Linux, Management, Manufacturing, Network Administration, Network Engineering, Networking, Oracle, Project Management, Quality Assurance, Routers, SIP, Security, Service Delivery, Software Development, Software Documentation, Strategy, Switches, System Administration

Education
University of Houston   1984 — 1986
Bachelor of Science (BS), College of Technology, Specialized in Computer Hardware

Richland Community College   1980 — 1983
Associate, Arts and Science

Experience
Opal Consulting   2005 - Present
SYSPRO Business Solutions   2013 - 2014
Tri-M Technologies Inc.   2010 - 2013
Dayhu Investments   2008 - 2011
Pronghorn Controls  2005 - 2007
Hazco Environmental Services   2004 - 2005
MacDonald Dettwiler Mapping Group   2002 - 2004
NICE Systems   1998 - 2002

Skills
Leadership, Forecasting, Strategy, Investments, Finance, Business Planning, Change Management, ERP, Financial Reporting, Analysis, Project Management, Operations Management, Due Diligence, Budgets, Mergers & Acquisitions, Business Strategy

Education
Simon Fraser University   2002 — 2004
MBA, Executive Program

Certified General Accountants Assoc
CGA

Experience
Insensi   September 2014 - August 2015
Airbus Group  January 2013 - March 2013
Airbus Group  July 2012 - January 2013
NICE Systems   January 2012 - June 2012
Steven Alan  June 2009 - September 2009

Education
Technion - Israel Institute of Technology   2010 — 2011
MBA, Industrial Engineering and Management

SKEMA Bachelor   2008 — 2010
Master in Management, Graduated 1st of Class 2011

Experience
NICE Systems   September 2014 - Present
RCG Global Services  January 2014 - Present
Collabera  February 2013 - May 2014
Randstad Technologies US  August 2012 - November 2013
BCFI   September 2011 - August 2012
JM Family Enterprises  2011 - 2012
Acosta Sales & Marketing  August 2010 - September 2011
Stein Mart  March 2010 - August 2010
Zanett  January 2010 - March 2010
RCR Technology  June 2009 - November 2009

Skills
Cognos, Cognos ReportNet, SQL Server, Microsoft SQL Server, Data Warehousing, Business Intelligence, Requirements Analysis, PL/SQL, Software Project..., OLAP, ETL, Data Modeling, DB2, Business Objects, Business Requirements, SSIS

Education
Purdue University Calumet   1999 — 2000
Communications

Purdue University   1995 — 1997
Computer Science

Experience
NICE Systems   April 2013 - Present
NICE Systems   September 2008 - April 2013
Enterprise Rent-A-Car  September 2004 - August 2008
Western World Insurance Group  September 1999 - September 2004

Skills
Customer Satisfaction, Account Management, Salesforce.com, Customer Service, Sales, Call Center, Project Management, Process Improvement, Sales Management, CRM, Microsoft Office, Business Analysis, Call Centers, Security, Telecommunications, Forecasting, Enterprise Software, Contract Negotiation, SaaS, Channel Sales, Professional Services, Solution Selling

Education
Ramapo College of New Jersey   2001 — 2004
Bachelor of Science, Operations & Supply Chain Management

Berkeley College-Woodland Park   1998 — 2001
Associates Degree, Management

Experience
Infusion  June 2013 - Present
Netsoft USA  February 2012 - June 2013
Xerox Litigation Services  April 2010 - March 2012
iXP Corporation  June 2004 - April 2010
NICE Systems   September 2007 - February 2009

Skills
Program Management, Integration, Project Management, IT Strategy, PMO, PMP, Cross-functional Team..., Business Process, Vendor Management, SaaS, SDLC, Software Documentation, IT Service Management, Consulting, Software Project..., Business Analysis, Project Portfolio..., Software Development

Education
New York University - Leonard N. Stern School of Business   2009 — 2012
MBA

Rochester Institute of Technology   2000 — 2004
BS

Experience
Infer, Inc.   October 2013 - Present
NICE Systems   August 2012 - October 2013
Merced Systems (acquired by NICE Systems)   June 2010 - July 2012
ED MAP, Inc.   July 2009 - December 2009
Arthur Middleton Capital Holdings  December 2008 - June 2009

Education
Ohio University
B.A., Marketing & Sales

Experience
Jiff, Inc.   February 2015 - Present
NICE Systems   June 2012 - February 2015
NICE Systems   January 2012 - June 2012
Merced Systems (acquired by NICE Systems)   June 2011 - January 2012
Merced Systems (acquired by NICE Systems)   May 2010 - June 2011
Prudential Financial  August 2009 - April 2010
AREG  October 2008 - June 2009

Skills
Lead Generation, Call Center, Enterprise Software, Performance Management, Consultative Selling, SaaS, Salesforce.com, New Business Development, Solution Selling, Business Development, Selling, Sales, Sales Operations, Sales Management, Marketing, Business Strategy, Call Centers, Business Intelligence, Analytics, Managed Services, Sales Process, CRM

Education
Ohio University
Accounting, Business

Ohio University MBA
Master of Business Administration (MBA), Business

Experience
NICE Systems   March 2012 - Present
NICE Systems   May 2010 - March 2012
Nice Systems Inc  October 2008 - May 2010
Citigroup  June 2007 - October 2008
Atex Media Command   March 2006 - May 2007
IBM  April 2005 - February 2006
Contax  October 2002 - March 2005
Contax  October 2000 - October 2002
Infoglobo  April 1994 - October 2000
Accenture / Andersen Consulting  January 1989 - January 1993

Skills
IT Strategy, System Architecture, Business Development, Telecommunications, Business Intelligence, PMP, PMO, Cloud Computing, Product Management, ITIL, Business Analysis, Team Leadership, Software Project..., Pre-sales, Professional Services, CRM, Project Management, Business Strategy, ERP, CTI, Integration, Start-ups, Management, VoIP, Outsourcing, Enterprise Software, Project Planning, Call Centers, Information Technology, Consulting, Business Process, Data Center, IT Management, SaaS, IT Service Management, Service Delivery, Solution Selling, Project Portfolio..., Vendor Management, Networking, Managed Services, Solution Architecture, Business Process..., Go-to-market Strategy, Software Development, Enterprise Architecture, Strategy, IVR, Program Management, Business Alliances

Education
Stanford University   2000 — 2000
SUIT, Strategic Uses of Information Technology

Universidade Federal do Rio de Janeiro   1996 — 1996
MBA, Information Management

Universidade Federal do Rio de Janeiro   1983 — 1989
Bachelor, Industrial Engineering

Pontifícia Universidade Católica do Rio de Janeiro   1985 — 1985
Computer Programming

Experience
Selling Base Camp   June 2015 - Present
Perils and Consequences   June 2015 - Present
Northwest EIS OLAP   June 2015 - Present
NICE Systems   February 2012 - January 2015
Merced Systems  August 2010 - February 2012
Varicent Software  March 2007 - August 2010
Business Objects  August 2005 - March 2007
SRC Software  August 2003 - August 2005
Comshare  1998 - 2003
Devonshire   1997 - 1998

Skills
Consultative Selling, Relationship Development, ROI development, Insurance, Sales Compensation, Performance Management, Telecommunications, Customer Experience, SaaS, Enterprise Software, Solution Selling, Lead Generation, Sales Process, Professional Services, Strategic Partnerships, Salesforce.com, Direct Sales, Business Intelligence

Education
Northwestern University - Kellogg School of Management   1988 — 1990
MBA

University of Notre Dame   1980 — 1984
BS

Mt. St. Joseph High School - Baltimore   1976 — 1980
High School Diploma

Experience
Nuspark Inc.   January 2003 - Present
NICE Systems   April 1996 - February 2001
Indigo (part of HP now)   October 1994 - April 1996
CMM Industries LTD   March 1990 - September 1994

Skills
Mechanical Engineering, Industrial Control, Automation, PLC, Robotics, Allen Bradley, Product Development, Servo, Control Systems Design, Packaging machinery, Automotive Equipment, Manufacturing, AutoCAD, Project Management, Motion Control, Engineering, Electronics, SCADA

Education
Санкт-Петербургский Государственный Политехнический Университет / Saint Petersburg State Polytechnical University   1977 — 1983
MSc

Experience
Tiburon  March 2009 - Present
Abrevity   July 2007 - January 2009
Kompass Integrated Solutions, Inc.   2003 - 2007
Mobile Frame   2002 - 2003
NICE Systems   2000 - 2001

Skills
Agile Methodologies, .NET, Microsoft SQL Server, C#, Visual Studio, SQL, Software Development, Scrum, XML, WPF, Web Services, LINQ, Databases, Design Patterns, Software Design, Visual Basic

Education
Osmania University   1994 — 1997
Bachelors, Mathematics, Statistics.Comp. Science

Experience
NICE Systems   January 2015 - Present
NICE Systems   July 2012 - January 2015
NICE Systems   October 2010 - July 2012
NICE Systems   December 2008 - October 2010
NICE Systems   September 2006 - December 2008
NICE Systems   September 2005 - September 2006
Comcast Cable  September 1999 - September 2005

Skills
Call Recording, Troubleshooting, Telephony, IVR, CTI, Hardware, Deployment, Call Center, VoIP, TCP/IP, Cisco, Telecommunications, Cloud Computing, Operating Systems, Enterprise Software, Professional Services, SQL, SQL Server, Service Delivery, SaaS, Customer Satisfaction, Customer Experience, Integration, DNS, Disaster Recovery, Windows, Testing, Process Improvement, SLA, Customer Relations, Software Engineering, Problem Solving, Quality Assurance, Mentoring, Account Management, Sales Support, Cisco Technologies, Call Logging, Microsoft SQL Server, Call Centers, System Deployment, Networking, System Administration, Sales Operations, Servers, CRM, IIS, Network Administration, ACD, Contact Centers

Education
Regis University   2004 — 2005

Experience
NICE Systems   March 2012 - Present
The Container Store  December 2009 - March 2012
GetaRoom.com  March 2009 - November 2009
Hotels.com  October 2007 - February 2009
Kronos  September 2005 - October 2007
Apptricity  2005 - 2006

Skills
Scrum, JBoss, Agile, Weblogic, Ant, Eclipse, Sun, Tomcat, Hibernate, EJB, Spring, Struts, J2EE, Maven, Websphere, JSP, Servlets, JUnit, JMS, Solaris, JDBC, Application Servers, Agile Project Management, TDD, Sun Certified Java..., MySQL, Apache, Subversion, Swing, Certified Scrum Master..., Agile Methodologies, JBoss Application Server, Java Enterprise Edition, Test Driven Development, SDLC, Unix, SQL, Software Engineering, Continuous Integration, XML, Web Services, Software Development, Quality Assurance, SOA

Education
Southern Methodist University   2000 — 2001
Certified Sun Java Programmer

Southern Methodist University   1998 — 1999
MCSE + Internet

Ohio Northern University   1993 — 1997

Experience
BlueCat  April 2015 - Present
NICE Systems   April 2012 - April 2015
Mxi Technologies  April 2010 - April 2012
NICE Systems   November 2004 - March 2010
Wise Solutions  2004 - 2005
Amdocs (Clarify CRM)   2004 - 2004
ValueVision Associates   2001 - 2003
Extensity  2000 - 2002
Clarify  1997 - 2000
Netscape Communications  1996 - 1997

Skills
Enterprise Software, Consultative Selling, Solution Selling, Sales Process, Business Intelligence, Performance Management, Direct Sales, Negotiation, Salesforce.com, Contract Negotiation, Selling, Account Management, Management, CRM, Cloud Computing, SaaS, Leadership, Sales Management, Sales Operations, Business Development, Business Alliances, Strategic Partnerships, Key Account Management, Lead Generation, Telecommunications, Product Management, Sales, Go-to-market Strategy, Start-ups, Professional Services, Pre-sales, Managed Services, Software Industry, Channel Partners, Strategy, Sales Enablement, Product Marketing, Outsourcing, International Sales, VoIP, Cross-functional Team..., Partner Management, Complex Sales

Education
Northwood University
Bachelor's degree, Computer/Information Technology Administration and Management

John Glenn High School

Experience
NICE Systems   2012 - Present
Wyndham Worldwide / RCI  2011 - 2012
Discover Financial Services  2007 - 2009
Unify Solutions Inc   2006 - 2008
Infineon Technologies  2005 - 2006

Skills
SQL, Software Development, Unix, SDLC, Unix Shell Scripting, Java, Testing, Business Intelligence, Requirements Analysis, C, Perl, ETL, Cross-functional Team..., PL/SQL, Software Project..., Java Enterprise Edition

Education
Oregon State University
M.S

Osmania University
B.E

Experience
Common Sense for an Uncommon Bond   June 2011 - Present
Freelance Writer  2011 - 2012
El Centro Humanitario  October 2010 - July 2011
University of Colorado Denver  January 2011 - May 2011
El Centro Humanitario  January 2010 - May 2011
NICE Systems   February 2007 - February 2009

Skills
Public Speaking, Marketing Communications, Microsoft Excel, Research, Teaching, Microsoft Word, Event Planning, Management, Customer Service, Political Science, Political Campaigns, Peace Studies, Peacemaking, Conflict Resolution, Organic Gardening, Recycling, Creative Writing, Grant Writing, Program Development, Music, Art, Nonprofits, Program Evaluation, Policy Analysis, Editing

Education
University of Colorado at Denver   2009 — 2011
Master's, Political Science

Regis University   2003 — 2006
BS, Sociology and Peace & Justice

Experience
Pindrop Security  August 2015 - Present
NICE Systems   August 2013 - June 2014
Aspect Software  May 2006 - August 2013
XO Communications  June 2003 - May 2006
Aspect Communications  August 2000 - August 2002
Aspect  2000 - 2002
DMW  1997 - 2000
DMW Worldwide  1997 - 2000
TCI  1993 - 1997
Fortran   1988 - October 1992

Skills
ACD, Call Centers, Call Center, Contact Centers, Enterprise Software, IVR, Integration, Visio, SDLC, Unified Communications, Process Improvement, Pre-sales, Business Analysis, VoIP, CTI, Agile Methodologies, Vendor Management, Software Project..., Telephony, Requirements Analysis, Cloud Computing, PMP, Telecommunications, Workforce Management, SaaS, Program Management, Business Intelligence, System Deployment, SIP, Professional Services, MS Project, Microsoft SQL Server, Solution Architecture, SharePoint, CRM, Software Development

Education
University of Phoenix   1999 — 2002
BSMIS, Computer Information Systems

Northern Virginia Community College   1986 — 1990

Experience
Visible Dreams Coaching   2009 - Present
NICE Systems   1999 - 2015
Sprint  September 2004 - December 2014

Skills
Wireless, CDMA, Mobile Devices, LTE, Call Centers, GSM, Program Management, 3G, Cellular Communications, Managed Services, Coaching, Motivational Speaking, Strategic Planning, Management, 4G, Customer Experience, Project Planning, Team Building, Vendor Management, Process Improvement, Leadership, Team Leadership

Education
CSU Global

Oral Roberts University

Experience
General Paint Corp   July 2009 - August 2014
General Paint Corp   August 2006 - July 2009
Pivotal Corporation  January 2002 - August 2006
NICE Systems   December 2000 - October 2001
GLENTEL Inc.  November 1997 - April 2000
Hitachi Canada Ltd.  February 1995 - June 1996

Skills
Accounts Receivable, Credit, Forecasting, Accounting, Leadership, Research, Risk Management, Customer Service, Strategic Planning, Collections, Auditing, CRM, Financial Analysis, National Accounts, Letters of Credit, Small Claims, PMSI, Sarbanes-Oxley, Policies and Procedures, Oracle E-Business Suite, Process Improvement, Business Analysis

Education
Simon Fraser University   2006 — 2009
BGS, General Studies / Liberal Arts & Business Studies

Simon Fraser University   2014 — 2015
Certificate - Applied Business Analysis

University of Toronto   1991 — 1996
CCP, Credit Institute of Canada

Experience
NICE Systems   January 2010 - Present
Context  2007 - 2008
Sh'or Yoshuv   1986 - 2002

Skills
Online Help, FrameMaker, RoboHelp, Technical Writing, Manuals, Technical Documentation, Author-it, Technical Communication, Content Management, Software Documentation, Visio, Editing, PaintShop Pro, Camtasia, Adobe Acrobat, Enterprise Software, Captivate, Single Sourcing, SnagIt, Content Development

Education
Rutgers University-New Brunswick   1983 — 1987
BA, Political Science

Experience
YourWhy.ca   June 2008 - Present
Sameday Worldwide  March 2005 - June 2008
DHL  January 2003 - February 2005
Design Group Staffing  February 2002 - August 2002
NICE Systems   September 1999 - October 2001

Skills
Marketing Strategy, Entrepreneurship, Social Media, Strategic Planning, Event Management, New Business Development, Marketing Communications, Event Planning, Public Speaking, Team Building, Coaching, Mentoring, Marketing, Management, Sales Management, Sales Operations, Customer Service, Customer Satisfaction, Online Marketing, Leadership

Education
Simon Fraser University   1997 — 1999

Killarney Secondary   1996 — 1998

Experience
Qognify   September 2015 - Present
NICE Systems   April 2012 - September 2015
Bosch Security Systems  January 2010 - April 2012
Bosch Security Systems  January 2006 - January 2010
Bosch Security Systems  April 2005 - January 2006
Bosch Security Systems  August 2003 - April 2005

Skills
IP Cameras, Video over IP, CCTV, Intrusion Detection, IP CCTV, Security, Access Control, Alarm Systems, Technical Support, Integration, Biometrics, Video Analytics, Fiber Optics, Low Voltage, DVR, Network Design, Wireless Networking, IP, Surveillance, IPS, Cabling, Software Installation, System Design, Troubleshooting, Electronics, Sales Engineering, Security+, Hardware, Wireless, Fire Alarm, Engineering, Security Management, TCP/IP, Building Automation, Physical Security, Telecommunications, Security System Design, Security Systems..., PSIM, NVR, Situational Awareness, Situational Management, Solution Selling, Systems Design

Education
Rochester Institute of Technology   1998 — 2003
Bachelor of Science, Computer Engineering Technology

Experience
NICE Systems   September 2013 - Present
NICE Systems   March 2010 - September 2013
NICE Systems   February 2008 - March 2010
Qwest  March 2006 - January 2008
Qwest Communications  January 2004 - March 2006
Qwest Communications  January 2000 - January 2004
Ball Plastic Corporation   January 1997 - January 2000
Sauer-Danfoss  January 1995 - January 1997
United States Air ForceUSA   January 1988 - January 1995

Skills
Telecommunications, Troubleshooting, Switches, Integration, Networking, Security, Technical Support, VoIP, Telephony, Testing, Team Building, Servers, Data Center, Cloud Computing, VMware, Recording

Education
Pace University   2000 — 2003
Associate of Science; Bachelor of Science, Applied Information Technology, Telecommunications; Information Technology

Experience
Lancope  September 2015 - Present
CardioMEMS, Inc.   June 2014 - Present
Damballa, Inc.   February 2015 - September 2015
NICE Systems   June 2013 - June 2014
NWN Corporation  November 2010 - May 2013
Thomas Jefferson University  2006 - 2010

Skills
Linux, Java, HTML, Unix, Project Management, Software Development, C, Firewalls, Operating Systems, System Administration, PHP, Windows Server, Virtualization, VMware, Troubleshooting, Solaris, Security, Disaster Recovery, Cloud Computing, Active Directory, Data Center, Network Security

Education
Penn State University   1992 — 1993
None, Mechanical Engineering

Experience
NICE Systems   February 2004 - Present

Skills
Certified Participant..., Avaya AES, Mosaix Outbound Dialer..., Contact Center..., NIM, NICE IEX WFM, Workforce Management, Avaya, E-Learning, SaaS, Call Centers, Training Delivery, Camtasia, ADDIE, Instructor-led Training, Learning Management..., Needs Analysis, Captivate, Customer Experience, Cloud Computing, CRM, Enterprise Software, Contact Centers, Integration, Vendor Management

Education
University of Phoenix   2008 — 2010
Master of Arts (M.A.), Adult and Continuing Education and Teaching

Otterbein College   1996 — 2002
Bachelor of Arts (B.A.), Organizational Communication, General