NICE Systems
Industry: Software company
DescriptionNICE Ltd. is a publicly-traded Israeli enterprise software company. It is one of the largest technology organizations in Israel. NICE develops both cloud and on-premises software based on advanced analytics. The company's software is used for customer experience, regulatory compliance and financial crime prevention. Headquarters: Ra'anana, Israel CEO: Barak Eilam (Apr 2014–) Revenue: 1.015 billion USD (2016) Subsidiaries: Actimize, Nexidia Inc., inContact, Inc.,
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NICE Systems Employees
NICE Systems March 2013 - Present
Arrow Strategies 2013 - 2013
Sally Beauty Company February 2012 - August 2012
Citigroup June 2007 - November 2009
Skills
POS, SQL, Help Desk Support, Active Directory, Windows Server, XP, Hardware, Troubleshooting, VPN, Technical Support, ITIL, Disaster Recovery, Unix, Windows XP, Windows, Oracle, Software Documentation, Vendor Management, Call Centers, Team Leadership, Management, Business Analysis
Education
New Horizons Computer Learning Center
Academia de Humanidades High School, Santiago Chile
Columbia Southern University
Bachelor, Business Administration
Columbia Southern University
BSBA, Bachelor in Business Administration
New Horizons Computer Learning
Portland Community College
AS, Transfer Degree
Portland Community College in Oregon
Associate of Arts, Transfer Degree
NICE Systems July 2012 - January 2014
NICE Systems March 2011 - June 2012
NICE Systems March 2002 - March 2011
NICE Systems April 2001 - March 2002
NICE Systems July 1998 - March 2001
Skills
Workforce Management, Telecommunications, Professional Services, Vendor Management, Enterprise Software, Management, Program Management, Project Management, Cross-functional Team..., Software Project..., Project Delivery, Project Portfolio..., Project Planning, Project Estimation, Microsoft Project, PMP, PMI, Client Engagement, Customer Experience, Business Analysis, Outsourcing, SaaS, Leadership, Training, Process Improvement, Contact Centers, Call Centers, Product Management, Integration, Solution Selling, Business Process...
Education
University of Houston-Clear Lake 1983 — 1986
MS, Finance
Case Western Reserve University 1972 — 1976
BA, Psychology
FirstRain June 2013 - Present
NICE Systems August 2009 - June 2013
Skills
SaaS, Sales, Professional Services, Enterprise Software, Sales Operations, Sales Management, Cloud Computing, Salesforce.com, Solution Selling, Software Industry, Go-to-market Strategy, Unified Communications, Sales Process, Demand Generation, Managed Services, CRM, Channel Partners, Selling, Business Alliances, Lead Generation, Product Management, Sales Enablement, Direct Sales, Strategic Partnerships, Business Intelligence, Pre-sales, Business Development, Sales Presentations, Product Marketing, Complex Sales, Analytics, Account Management, Call Centers, Start-ups, Partner Management, Strategy, VoIP, Competitive Analysis, Telecommunications, Sales Engineering, Outsourcing
Education
Florida State University 1985 — 1989
Bachelor of Science (BS), Management Information Systems, General
NICE Systems January 2015 - Present
NICE Systems July 2013 - January 2015
McKesson Provider Technologies January 2012 - June 2013
RSA, The Security Division of EMC November 2010 - December 2011
Sun Life Financial January 2010 - November 2010
Nuance Communications February 2009 - November 2009
Adobe Systems February 2007 - July 2008
BEA Systems Ltd November 2002 - October 2006
Amdocs September 2000 - August 2001
Lotus Development 1996 - 1999
Skills
Professional Services, Enterprise Software, Service Delivery, Customer Support, New Business Development, Pre-sales, Cloud Computing, Solution Selling, IT Strategy, Team Management, Business Development, Strategy
Education
Concordia University 1984 — 1987
Bachelor of Commerce, Management Information Systems (MIS)
Intralinks January 2015 - Present
Jackson Hewitt Tax Service Inc. January 2013 - January 2015
Sugar & Plumm October 2012 - January 2013
NICE Systems June 2011 - October 2012
Jackson Hewitt October 2008 - May 2011
General Chemical Industrial Products October 2007 - October 2008
Marsco Investment Corporation November 2006 - October 2007
Phoenix Health Care April 1998 - November 2006
Coopersmith Enterprise, Inc April 1997 - April 1998
Skills
ADP Payroll, Payroll, Human Resources, Workers Compensation, Time Management, PeopleSoft, Onboarding, Invoicing, HRIS, General Ledger, Garnishments, Finance, Employee Benefits, Data Entry, Customer Service, Auditing, Accounts Receivable, Accounts Payable, Accounting, ADP ReportSmith, 401k, Benefits Administration, Deferred Compensation, Payroll Taxes, Applicant Tracking..., Employee Relations, FMLA, HR Policies, Kronos, Account Reconciliation, College Recruiting, Interviews, Performance Management, Succession Planning
Education
Essex County College
NICE Systems August 2015 - Present
NICE Systems 2003 - Present
MCI – Worldcom October 2000 - January 2003
NDC – HIS 1998 - 2000
Skills
Software Development, Object Oriented Design, Enterprise Software, CTI, Multithreading, C#, Integration, .NET, Oracle, Program Management, Process Improvement, Management, Outsourcing, Project Management, Software Project..., Cloud Computing, VoIP, SaaS
Education
University of Phoenix 2004 — 2005
Masters of Business Administration, Technology Management
DeVry University 1996 — 1999
Bachelor, Computer Information Systems
Veracode March 2014 - Present
Falcon Discovery September 2012 - February 2014
NICE Systems October 2010 - September 2012
NICE Systems October 2007 - October 2010
Par Technology Corp March 2006 - October 2007
Skills
Spanish, Digital Design, Web Programming, Active Directory, Windows Server, Web Development, Servers, Laptops, Windows 7, Troubleshooting, Microsoft SQL Server, Linux Server, VMware, Microsoft Exchange, Windows, Technical Support, System Administration, Disaster Recovery, Microsoft Servers, Computer Hardware, Server Architecture, VMware ESX, VoIP
Education
Metropolitan State College of Denver 2005 — 2007
General Education Requirements
Front Range Community College 2003 — 2005
Computer Networking / Systems Administration
Circle Graphics May 2014 - Present
The Brown Palace Hotel and Spa July 2011 - December 2013
DaVita August 2010 - February 2011
NICE Systems March 2009 - January 2010
SOURCECORP May 2008 - January 2009
FedEx Ground 2001 - 2008
Excel Partners 1998 - 2000
Skills
Compensation, Coaching, Managing Others, Employee Relations, Employee Engagement, Training, Succession Planning, Benefits Management, Deferred Compensation, Employee Benefits, Management, Personnel Management, Human Resources, Policy, Talent Management, HRIS, Temporary Placement, Talent Acquisition, Recruiting, Labor Relations, Leadership, Onboarding, Performance Management, Applicant Tracking..., Interviews, Hiring, New Hire Orientations, Benefits Administration, Team Building, Workforce Planning, College Recruiting, Customer Service
Education
Central Connecticut State University 1987 — 1992
B.S., Human Resource Management
Bethel High School
Tripda August 2014 - Present
Gett (GetTaxi USA) April 2013 - August 2014
Kaltura June 2009 - May 2013
YCD Multimedia February 2008 - December 2008
Fraud Sciences / PayPal February 2006 - September 2007
DVTel Inc October 2004 - December 2005
NICE Systems 2002 - 2004
Corning Inc. 1999 - 2002
3Com Ltd February 1999 - August 1999
Vocaltec Communications 1997 - 1999
Skills
Start-ups, SaaS, Strategic Partnerships, Enterprise Software, Integration, Management, Business Development, E-commerce, Professional Services, Telecommunications, Product Management, Business Intelligence, Project Management, Cloud Computing, Mobile Devices, Strategy, Salesforce.com, VoIP, Product Marketing, Process Improvement, Web Applications, Digital Media, Video, Operations Management, Mobile Applications, Cross-functional Team..., Web Video, Vendor Management, Analytics, Sales Engineering, HTML, Streaming Media, Live Video Streaming, Live Streaming, Long-term Customer..., Leadership, Entrepreneurship, Operations Improvement, Process-driven, Business Operations, Information Technology, Content Distribution..., Ride Sharing, Sharing Economy, Team Building, Online Marketplace, Brand Development, Marketing Strategy, Product Strategy, Digital Marketing
Education
Cornell University
Master of Business Administration (MBA), Management and Operations
The Hebrew University
Bachelor of Science (B.Sc.), Computer Science & Economics
The Hebrew University
Bachelor of Science (B.Sc.), Biology and Psychology
NICE Systems October 2011 - Present
LiveOps December 2008 - October 2011
Attributor October 2007 - October 2008
Alcatel June 2004 - October 2007
Genesys February 2001 - June 2004
emtion 2000 - 2001
Skills
Distributed Systems, Java, C++, XML, Web Applications, hadoop, datameer, Big Insights, HBase, Hive, cloudera, Hadoop, Unix, MapReduce, Agile Methodologies, Integration, Software Development, Big Data, Oracle, Cloud Computing, Testing, Software Engineering, Scalability, Perl, REST, Software Design
Education
Cloudera 2011 — 2011
certification, data processing
Santa Clara University 2004 — 2007
MS, Engineering Managment
Chernivci National 'Juriy Fedkovyc' University 1994 — 1999
MS, Math
Avaya April 2011 - Present
Envision Inc. December 2010 - April 2011
NICE Systems June 2006 - December 2010
IEX a Tekelec Company January 1999 - June 2006
IEX Corporation September 1997 - January 1999
Cybernetics Systems International June 1995 - September 1997
Royal Caribbean International May 1991 - June 1995
Embry-Riddle Aeronautical University October 1986 - May 1991
Eastern Airlines Inc. January 1989 - February 1991
Skills
Go-to-market Strategy, Territory Management, Account Management, Business Strategy, Sales, Process Improvement, Strategy, Relationship Management, International Business..., Aerospace, Aviation, Flight Simulation, Pricing, Forecasting, Channel, Contact Centers, SaaS, Professional Services, Enterprise Software, Product Management, Sales Force Development, Call Centers, Cross-functional Team..., CTI, Security, Leadership, Consulting, Management, Business Development, Salesforce.com, Cloud Computing, Sales Management, Customer Experience, Pre-sales, Channel Partners, Business Alliances, Sales Operations, Telecommunications, Analytics, Cloud Applications, Strategic Partnerships, Unified Communications, Business Planning, Solution Selling, Outsourcing, Executive Management, Managed Services, Competitive Analysis, Program Management, Selling
Education
Embry-Riddle Aeronautical University 1986 — 1991
Bachelor of Science, Aeronautical Studies - Business Management
Embry-Riddle Aeronautical University 1986 — 1991
Associate in Science, Aviation Business Administration
Baxter School of Aeronautics 1991 — 1993
Airframe & Powerplant Certification, Aviation Maintenance
Dominion Voting Systems April 2012 - Present
EMSC Emergency Medical Services Corporation September 2010 - September 2012
NICE Systems 2009 - August 2011
SUMITOMO CORPORATION OF AMERICA, TBC/SS New York , Colorado November 2007 - February 2009
Lehman Brothers 2004 - 2007
Aurora Loan Services 2004 - 2007
Lehman Brothers Bank 2004 - 2007
Aurora Loan Services / Lehman Bros. 2004 - 2007
JP Morgan Chase 2003 - 2004
Tel_One Communications New York January 2000 - January 2003
Skills
Data Center, Project Management, Strategy, Vendor Management, Disaster Recovery, SDLC, IT Management, Business Analysis, IT Strategy, ITIL, Integration, Program Management, Process Improvement, Enterprise Architecture, Business Intelligence, Security, Cisco Technologies, Management, Network Security, Cloud Computing, Telecommunications, Call Centers, Leadership, DNS, Team Building, Microsoft SQL Server, Visio, Strategic Planning, Enterprise Software, Networking, Information Technology, Software Development, ERP, Testing
Education
Villanova University 2009 — 2010
Masters, Master Certificate in IS/IT Project Management Villanova University.
Farmingdale State University of New York 1998 — 2001
Bachelor of Science (BS), Computer Science
Kaplan University
Master's degree, Computer Science, Currently Attending
Automation Integrated July 2014 - Present
Surveillance Systems Integration January 2012 - July 2014
NICE Systems May 2010 - January 2012
Chickasaw Nation Division of Commerce June 2009 - May 2010
Chickasaw Nation Division of Commerce November 2005 - June 2009
Chickasaw Nation Enterprises November 2004 - November 2005
Chickasaw Nation Enterprises May 2002 - November 2004
Skills
Executive Management, Technical Architecture, Sales Management, Integration, Telecommunications, Surveillance, Casino, Access Control, Physical Security, CCTV, Security Management, Direct Sales, Account Management, Gaming Industry, Deployment, Key Account Management, Consultative Selling, Information Security..., Solution Selling, Electronic Security..., Disaster Recovery, Gaming, IT architectures, IT Solutions, Consultancy, Business Development, Gambling, Security, System Deployment, DVR, Alarm Systems, Video over IP, Management, IP Cameras, Project Management, Video Analytics, Data Center, Information Security, Intrusion Detection, IP CCTV
Education
Chickasaw Nation Executive Mentorship Program 2007 — 2008
completion, Executive management under COO
East Central University 2003 — 2006
no degree, Physics (unfinished)
InsideView, Inc December 2014 - Present
Golden Gate University July 2005 - Present
NICE Systems 2012 - 2014
U.C. Berkeley extension August 2011 - April 2012
Merced Systems July 2009 - February 2012
Siperian Corporation August 2008 - July 2009
Blue Coat Systems November 2007 - August 2008
SurfControl April 2006 - November 2007
Seagate Technology October 2003 - October 2005
numerous industry verticals including technology, telecommunications and oil & gas September 1990 - January 2003
Skills
Salesforce.com, Sales Operations, Sales Process, Sales Enablement, CRM, Sales, Sales Management, SaaS, Enterprise Software, Lead Generation, Cloud Computing, Analytics, Solution Selling, Marketing Automation, Demand Generation, Competitive Analysis, Cross-functional Team..., Management, Leadership, Strategy
Education
Golden Gate University
Doctoral Candidate, Marketing
Vanderbilt University - Owen Graduate School of Management
MBA, Marketing
Santa Clara University
BA, History
University of the Pacific - McGeorge School of Law
Summer Studies
Five9 September 2015 - Present
NICE Systems October 2013 - September 2015
Verizon Enterprise Solutions 2001 - October 2013
MCI Worlcom 1990 - 2001
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research, Outlook, Teaching, Public Speaking, HTML, Strategic Planning, Negotiation, Account Management, Managed Services, Enterprise Software, Unified Communications, Sales, Solution Selling, Professional Services, Cloud Computing, Telecommunications, VoIP, Salesforce.com, Vendor Management, Integration, Direct Sales, Management
Education
Central Connecticut State University 1981 — 1985
Bachelor's degree, Marketing/Marketing Management, Business
MedSynergies July 2013 - Present
DaVita June 2011 - July 2013
IBM Global Business Services January 2009 - June 2011
NICE Systems January 2008 - February 2009
The Home Depot December 2003 - 2008
SBC January 2001 - October 2003
Ameritech New Media February 1997 - March 2001
Skills
Process Improvement, Quality Assurance, Call Center, Change Management, Business Process..., Business Intelligence, CRM, Performance Management, Project Management, Management, Management Consulting, Call Centers, Six Sigma, Leadership, Operations Management, Customer Service, Strategy, Business Analysis, Retail, Sales, Training, Team Building, Employee Training, Program Management, Telecommunications, Customer Experience, Customer Satisfaction, Analysis, Business Process, Enterprise Software, Analytics, Customer Retention, Strategic Planning, Workforce Management, Outsourcing, BPO, Contact Centers, Team Leadership, Coaching, Healthcare, Vendor Management, Team Management, Business Transformation, Business Strategy, Start-ups, Salesforce.com, P, Consulting, Leadership Development, Human Resources
Education
Duke University - The Fuqua School of Business 2007 — 2007
Certification, Executive Education
Villanova University 2007 — 2007
Certification, Six Sigma - Green Belt
Southern Illinois University, Carbondale 1992 — 1997
BA, Education and Business Administration
3rd Battalion, Texas Maritime Regiment, Texas State Guard May 2015 - Present
NICE Systems September 2014 - Present
NICE Systems April 2013 - September 2014
United States Marine Corps October 1991 - June 2013
Blount Island Command June 2011 - May 2013
Marine Corps Support Facility - Blount Island February 2012 - July 2012
Blount Island Command February 2012 - July 2012
Marine Wing Support Squadron 172 (MWSS 172) June 2009 - June 2011
Logistics Support Division, Operations and Logistics Directorate, US Africa Command August 2008 - May 2009
Logistics Support Division, Operations and Logistics Directorate, US Africa Command October 2007 - August 2008
Skills
Strategic Planning, Strategic Leadership, Project Planning, Project Management, Cross Functional Team..., Total quality management, Supply Chain Management, Multi-Unit Operations..., Systems Analysis, Logistics, Top Secret, Security Clearance, Command, Logistics Management, Operations Management, Operational Planning, Risk Management, Mission Assurance, Military Operations, Military, Military Logistics, International, Defense, Innovation, Management, Optimizations, TQM, Leadership, Weapons, Military Experience, Program Management, Organizational..., Intelligence, National Security, Maintenance Management, Security, Government, Intelligence Analysis, Training, Tactics, Analysis, Policy, Command & Control, Exercises, Optimization, Information Assurance, Counterterrorism, DoD, Emergency Management, Combat
Education
Naval Postgraduate School 1998 — 1999
Master of Science (MS), Management (Systems Analysis, Financial Management, Logistics)
The University of Texas at Arlington 1987 — 1991
Bachelor of Science (BS), Information Systems
Central Texas College 1985 — 1987
Associate of Arts and Sciences (AAS), Computer Science
NICE Systems December 2011 - Present
Nuance Communications April 2007 - November 2011
SER Solutions 2003 - 2005
Edify 1996 - 2003
ROLM 1987 - 1996
Skills
Solution Selling, Contact Centers, SaaS, CRM, Analytics, Managed Services, Customer Experience, ROI Justification, Direct Sales, Mobile Technology, Software Solution Sales, cti
Education
Eastern Illinois University
Bachelor of Science (BS), Marketing and Economics
Nice Systems June 2013 - June 2014
PepsiCo April 2013 - June 2013
PepsiCo March 2013 - June 2013
PepsiCo Inc January 2008 - April 2012
DARWINSUSSOFT IT CONSULTING (AMICAS) Remote June 2007 - March 2008
SEAVIEW RESEARCH January 2006 - October 2006
ABOARD SOFTWARE January 2005 - December 2005
TEKSYSTEMS January 2004 - August 2004
McKESSON INC (Miami Children’s Hospital) February 2000 - August 2003
11th Judicial Circuit of Florida June 1997 - February 2000
Skills
Windows Server, Active Directory, Networks - IP DNS DHCP, Packaging - MIS -..., Scripting - VBScripting..., Languages - VB.net(C#..., Data Bases - Oracle - ..., Electronics - SSB - AM..., OS - Windows..., Documentation - UML -..., IDE -..., Hippa trained, Instructor - Teaching..., Disaster Recovery -..., Automatic Test..., VMware ESX, Exchange Server..., Field Service..., Network Hardware -..., Computers - Dell..., Backup Solutions - HP..., WEB - HTML5 -..., Backline Support(Help..., Servers, VMware, Unix, Cisco Technologies, Disaster Recovery, DNS, Microsoft SQL Server, PowerShell for Marimba, Technical Support, Troubleshooting, XP, Microsoft Exchange, Operating Systems, Integration, Security, Software Documentation, Networking, Databases
Education
Florida International University - College of Business Administration 2005 — 2005
Masters, Masters Degree in Management Information Systems, 3.67
Company Training - Military and Business 1982 — 2005
Certificates of completion, Systems Administration - Unix, Linux and Windows
East Texas State University (Texas A&M) 1987 — 1988
Completed 24 Semester Hours for a Masters Degree, Computer Science
New York Institute of Technology 1976 — 1979
BS, Dual Majors: Economics and Electronic Engineering
U. S. Navy Electronics "B" School
Certificate, Advance Electronics, Certificate of Graduation
U.S. Navy Electronics Class "A" School
Certificate of Graduation, Electronics
NICE Systems October 2014 - Present
NCS Technologies May 2005 - October 2014
MetLife 2013 - 2014
AT&T 1993 - 1997
Skills
Business Analysis, Requirements Analysis, Project Management, Integration, Process Improvement, Project Planning, SDLC, Software Project..., Program Management, Requirements Gathering, Quality Assurance, Agile Methodologies, PMP, PMO, Testing, Business Intelligence
Education
Drexel University 1987 — 1993
BS, Systems Analysis & Development
Keller Williams Village Square Realty, Ridgwood, NJ, 07450 July 2012 - Present
NICE Systems May 2010 - May 2012
NICE Systems January 2007 - January 2010
nice 1997 - 2009
Skills
Customer Satisfaction, Customer Relations, Problem Solving, Customer Service, Customer Experience, Account Management, Team Management, VoIP, People Management, Professional Services, Telecommunications, Process Improvement, CTI, Strategic Planning, Team Leadership, Service Delivery, First Time Home Buyers, Relocation Buyers, Townhomes, Condos, Real Estate, Real Estate Transactions, Single Family Homes, Buyer Representation, Seller Representation, Move Up Buyers, New Home Sales, Existing Home Sales, Management, Selling, Vendor Management, Contract Negotiation, Enterprise Software, CRM, Operations Management, Project Management, Salesforce.com, Call Centers, Strategic Partnerships, Sales, Leadership, Negotiation, Training, Analytics, Solution Selling, Quality Assurance, Sales Process, Direct Sales, Start-ups, SaaS
Education
Champlain College 1998 — 2001
Digital Watchdog CCTV March 2015 - Present
Arecont Vision July 2013 - March 2015
NICE Systems January 2013 - July 2013
NetApp July 2011 - January 2013
Global Surveillance Associates January 2001 - July 2011
Golden Nugget Las Vegas January 2000 - December 2000
The Mirage January 1999 - January 2000
Caesars Palace January 1995 - December 1998
Skills
Security, CCTV, Access Control, Surveillance, IP Cameras, Intrusion Detection, Physical Security, Security+, Alarm Systems, Security Management, Software Installation, Technical Support, Troubleshooting, Video over IP, Networking, Project Planning, IP, Computer Hardware, IPS, Integration, Solution Selling, Storage, Biometrics, Training, Wireless, Cabling, Channel Partners
Education
Southern Nevada Vocational Technical Center 1987 — 1990
High School Diploma / Vocational Certificate in Electronics, Electronics
College of Southern Nevada
General Education
IBM Global Services June 2009 - May 2011
Primerica July 2001 - June 2009
Nice Systems March 2006 - October 2006
Gambro U.S. Products Inc. April 2004 - March 2006
Sun Microsystems May 1998 - October 2003
Skills
Management, Leadership, Training, Call Centers, Project Management, Troubleshooting, Six Sigma, Customer Satisfaction, Analysis, Team Building, Business Analysis, Coaching, Networking, SDLC, Talent Acquisition, Vendor Management, Strategic Planning, Lean Six Sigma
Education
Argosy University Denver 2011 — 2013
Bachelor's Degree, Economics, Accounting, Communication, Management, Project Mgmt, Psychology, Law, Ethics, Negotiation, 3.92
Community College of Denver 1996 — 1998
CIS/LAN Administration, Acctg, Bus Econ, Lotus, MS Office, Novell/NT Networks, UNIX, PL/SQL, Oracle, C, C++, VB, COBOL, CISC
NICE Systems January 2014 - Present
NICE Systems October 2010 - Present
NICE Systems March 2001 - October 2010
NICE Systems March 1998 - March 2001
AT&T March 1990 - March 1998
Skills
Workforce Management, Software Training, Training Delivery, ACD, Call Center, Contact Centers, Call Centers, Avaya, Hands-on Training, Customer Experience, IEX, Unified Communications, Call Center Development, Management, CTI, Telephony, Inbound Marketing, BPO, Capacity Planning, IVR, Outsourcing
Education
Georgia State University 1993 — 1995
BA, Communications
The University of Georgia 1983 — 1984
Associate's Degree
NICE Systems January 2014 - Present
NICE Systems October 2009 - November 2013
Bell Canada January 2008 - October 2009
BCE Elix April 2006 - January 2008
Elix (formerly known as PRIMA) 2003 - 2006
Decisif 2000 - 2003
Decisif Software Solution 2000 - 2003
Skills
NICE Systems Solutions, NICE Call Recording, Contact Centers, CTI, Genesys, Solution Selling, VoIP, Pre-sales, Managed Services, Workforce Management, IVR, Cisco Technologies, Telephony, Unified Communications, Call Centers, Telecommunications, Avaya, Call Center, IP, Call Logging, ACD, SIP, Call Routing, Cisco Call Manager, Professional Services, Solution Architecture, Networking, Enterprise Software, Customer Experience, IP PBX, Avaya Technologies
Education
CDI College 1999 — 2000
NICE Systems September 2005 - Present
Adelphia Communications March 2004 - September 2005
Convergys October 1998 - March 2004
Skills
Contact Center..., Network Architecture, Server Architecture, Customer Experience, Management, Business Process, Consulting, Contact Centers, Workforce Management, IEX, Call Center, BPO, Avaya, IVR, Contact Center..., ACD, Capacity Planning, Genesys, Inbound Marketing, Service Delivery, Enterprise Software, Unified Communications, VoIP, Call Centers, Training, Telephony, CRM, Telecommunications, Business Intelligence, Solution Selling, Pre-sales, Selling, Real Time Monitoring, Cisco Technologies, Aspect, Technology, Job Coaching, Leadership, Call Logging, Sales Engineering, Cloud Computing, SIP, Managed Services, Integration, Go-to-market Strategy, SaaS, Outsourcing, Customer Experience..., Vendor Management, Product Management
Education
Daytona State College 2009 — 2014
Bachelor of applied Science, Leadership and Supervision
Seminole Community College 1998 — 2000
Associate of Science (A.S.), Computer Systems Networking and Telecommunications
NICE Systems April 2013 - Present
Association of Certified Financial Crime Specialists November 2013 - Present
NICE Systems May 2011 - April 2013
IntraLinks April 2009 - May 2011
SAP June 2001 - April 2009
PeopleLink November 1999 - June 2001
TMP Worldwide / Monster August 1992 - November 1999
Multimedia Services August 1991 - August 1992
Skills
Product Management, Product Marketing, Product Development, Enterprise Software, CRM, SAP CRM, SaaS, Financial Crime, Fraud, AML, Compliance, Enterprise Content..., Information Management, Business Intelligence, Start-ups, Strategy, Analytics, Go-to-market Strategy, Executive Management, Business Strategy, Banking, Strategic Partnerships, Leadership, Fraud Detection, P&L Management, Business Alliances, Cloud Computing, Requirements Analysis, Team Leadership, Sales Enablement, Account Management, Demand Generation, Marketing Strategy, Consulting, Solution Selling, Big Data, Partner Management, Pre-sales, Thought Leadership, Mobile Devices, Lead Generation, Competitive Analysis, Multi-channel Marketing, Channel Partners, Salesforce.com, PaaS, E-commerce, Cross-functional Team..., Product Lifecycle..., Mobile Applications
Education
Columbia University 2007 — 2009
MS, Technology Management
Northwestern University - Kellogg School of Management 2006 — 2006
Executive Education, Competitive New Product Strategy
Southern Illinois University, Edwardsville 1988 — 1991
BS, Double Major: Business Administration & Marketing
NICE Systems 2014 - Present
Konica Minolta Business Solutions U.S.A., Inc. 2011 - 2014
LG Electronics 2010 - 2011
UPS 2009 - 2009
Skills
Accounting, Financial Reporting, Auditing, Corporate Tax, Tax, General Ledger, Income Tax, Tax Preparation, GAAP, Tax Accounting, Financial Accounting, Tax Returns, US GAAP, Account Reconciliation, Financial Statements, Fixed Assets, Journal Entries, Internal Controls
Education
Felician College 2013 — 2014
Master of Business Administration (M.B.A.), Innovation and Entrepenuership
Penn State University 2006 — 2010
Bachelor of Science (BS), Minor in Management of Information Systems., Accounting and Computer Science
LS Power May 2014 - August 2014
Express Scripts November 2012 - March 2014
Kerry Group January 2012 - November 2012
NICE Systems November 2011 - January 2012
ShoreGroup August 2011 - September 2011
Par Pharmaceutical September 2008 - May 2009
Olympus January 2008 - September 2008
EnviroSolutions Inc. September 2006 - October 2007
Skills
Financial Reporting, Journal Entries, General Ledger, Bank Reconciliation, Fixed Assets, Month End Close, Accounts Receivable, Accounts Payable, GAAP, Microsoft Excel, Vlookup, Pivot Tables, Microsoft Word, PowerPoint, Access, JD Edwards, Timberline Accounting, Oracle Applications, Great Plains Software, Variance Analysis, Account Reconciliation, ADP Payroll, Outlook, Lotus Notes
Education
Centenary College 2002 — 2006
Bachelor's degree, Accounting, 3.4
PCAUSA June 1992 - Present
Digi International July 2014 - June 2015
Pulse Secure December 2014 - April 2015
Leister Technologies AG April 2014 - April 2014
OpenVPN Technologies, Inc. January 2014 - February 2014
Juniper Networks July 2013 - December 2013
NICE Systems January 2013 - April 2013
Microsoft March 2012 - January 2013
Pertino October 2011 - February 2012
NICE Systems June 2011 - September 2011
Skills
Device Drivers, NDIS Filter and..., Windows Filtering..., Windows Driver..., Software Development, NDIS, Filter, Protocol, Windows
Education
Georgia Institute of Technology 1964 — 1974
Masters
DataFirst Corporation May 2015 - Present
Philips Healthcare August 2009 - April 2015
High Fidelity Engineering December 2007 - August 2009
Inflexis, LLC June 2007 - December 2007
Dragonpoint , Inc. May 2006 - May 2007
NICE Systems May 2005 - May 2006
Dictaphone May 1999 - May 2005
Rule Machines Corp. March 1998 - May 1999
LEVEL 5 Research / Inso Corp June 1988 - March 1998
Cognitronics Corporation May 1984 - June 1988
Skills
C/C++/C#, .NET (1.0 –...
Education
Florida Institute of Technology 1977 — 1981
The Birchleaf Group LLC August 2014 - Present
NICE Systems December 2010 - September 2014
Aspect Software August 1997 - December 2010
Access Direct December 1995 - August 1997
Skills
Speech Analytics, CTI, IVR, ACD, Contact Centers, Telephony, Workforce Management, Unified Communications, Call Centers, Avaya Technologies, Professional Services, SIP, VoIP, Speech Recognition, Customer Experience, Telecommunications, System Deployment, Enterprise Software, SaaS, Managed Services, Integration, IP, Switches, Genesys, Sales Engineering, CRM, Project Portfolio..., Solution Selling, Call Center, Video Conferencing, PMP, Vendor Management, Product Management, Pre-sales, Avaya, Salesforce.com, Wireless, Go-to-market Strategy
Education
Cornell College 1992 — 1996
BS, Psychology
DataStax September 2014 - Present
NICE Systems July 2012 - September 2014
Genesys April 2010 - June 2012
Genesys/Alcatel-Lucent April 2008 - April 2010
Alcatel-Lucent 2006 - 2008
Alcatel-Lucent 2000 - 2006
Skills
SaaS, Telecommunications, Business Analysis, Ethernet, Enterprise Software, Key Account Management, CRM, Solution Architecture, VoIP, Big Data, Business Analytics, Salesforce.com, Complex Sales
Education
Eastern Michigan University
Business Management
Panaya July 2015 - Present
Morgan Stanley Wealth Management April 2014 - July 2015
Dogs 4 Disabled Veterans April 2014 - June 2015
Calabrio, Inc August 2012 - April 2014
Verint July 2010 - July 2012
Calabrio January 2008 - July 2010
NICE Systems July 1999 - January 2008
Comverse Technology January 1997 - June 1999
Siemens 1995 - 1997
Skills
Professional Services, Strategic Partnerships, Customer Service, Business Strategy, Speech Analytics, Sales Operations, Software Quality..., Cross-functional Team..., Vendor Management, Fitness, Go-to-market Strategy, Call Centers, Integration, Strategic Planning, Telecommunications, Consulting, Product Management, Program Management, Solution Selling, SaaS, Business Development, Sales, Enterprise Software, Cloud Computing, Strategy, Sales Process
Education
Dowling College 2000 — 2003
MBA, Masters Business Administration
Long Island University, C.W. Post Campus 2000 — 2003
BS, Business Management
New Hampton School
Villanova University
Six Sigma Green Belt and Black Belt Certification
Nice Systems April 2010 - Present
Autonomy 2000 - 2010
Skills
Enterprise Software, SaaS, Salesforce.com, Solution Selling, Managed Services, Selling, Pre-sales, Analytics, Complex Sales, VoIP, Business Intelligence, Product Marketing, Telecommunications, Business Development, Sales Management, Start-ups, New Business Development, Sales Operations, Demand Generation
Education
University of Northern Iowa 1983 — 1986
Central College 1982 — 1983
NICE Systems October 2014 - Present
NICE Systems 2013 - October 2014
The Elkind Group 1996 - 2013
Flora/Elkind Associates 1981 - 1996
Skills
Executive Coaching, Leadership Development, Change Management, Coaching, Training, Workshop Facilitation, Organizational..., Strategy, Team Leadership, Business Analysis, Leadership, Performance Management, Management, Performance Consulting, Management Consulting, Program Management, Consulting, Blended Learning, Strategic Planning, Employee Engagement, Succession Planning, Entrepreneurship, Organizational..., 360 Feedback, Culture Change, Training Delivery, Business Development, Organizational Learning, Business Coaching, Strategic Thinking, Project Management, Team Building, Performance Improvement, Staff Development, Talent Management, Business Process..., Instructional Design, Executive Development, Career Development, E-Learning, Personal Development, MBTI, Mergers & Acquisitions, Career Management, Emotional Intelligence, Management Development, Employee Training, Organizational Design, Needs Analysis, Career Counseling
Education
Yale University
B.A., Philosophy and Psychology
Fielding Graduate University
M.A., Organization Management and Development
NICE Systems May 2012 - Present
NICE Systems April 2010 - June 2012
NICE Systems, Inc. April 2007 - May 2010
NICE Systems, Inc. September 2005 - April 2007
NICE Systems, Inc April 2005 - September 2005
Lucent Technologies 2000 - 2003
Adventures in Missions 1994 - 1999
Skills
Team Leadership, Project Management, Network Infrastructure, Personnel Management, Trunking, Telecommunications, Integration, Avaya, Architecture, Microsoft SQL Server, Windows Server, VoIP, Cloud Computing, Sales Engineering, Call Center, SIP, Product Management, Enterprise Software, Unified Communications, Pre-sales, Call Centers, Professional Services, Vendor Management, Virtualization, SaaS, Troubleshooting, Operating Systems, Enterprise Architecture, Databases, CTI, IVR, Go-to-market Strategy, Management
Education
Colorado Christian University 1999 — 2001
B.S., Management
Kennesaw State University - Michael J. Coles College of Business 1988 — 1991
Business Administration
Georgia Institute of Technology 1987 — 1989
Information & Computer Science
RGS Energy October 2014 - Present
IBM Risk Analytics August 2014 - October 2014
Universal Lumpers, Inc. February 2014 - May 2014
Digital Management Inc December 2013 - January 2014
Mindbank Consulting Group, LLC March 2012 - May 2013
VMware 2012 - 2013
Kaiser Permanente IT October 2011 - December 2011
NICE Systems February 2009 - August 2011
Truestone Communications November 2007 - February 2009
Skills
Windows XP Pro, Windows 7, Windows Vista, Active Directory, BMC Remedy, Visio, Vantive, Voyager, Customer Service, Technical Support, Adobe Acrobat, Network Administration, Citrix, Cisco IOS, IP, Microsoft Office, Mac, iPhone, Help Desk Support, Service Desk, Call Center, TCP/IP, Windows Server, System Administration, VPN, XP, Routers, Firewalls, Windows, Remote Desktop, Software Installation, Networking, Computer Hardware, Laptops, Hardware, Troubleshooting, Software Documentation, System Deployment, Security, Switches, Servers, Microsoft Exchange, Blackberry Enterprise..., Operating Systems, Cisco Technologies, Disaster Recovery, A+ Certified, Network Security, VMware, Group Policy
Education
Keller Graduate School of Management of DeVry University 2009 — 2011
Master's degree, Management Information Systems and Services, 3.4
University of Phoenix 2001 — 2003
Masters, Information Systems Management, 3.36
Colorado Christian University 1998 — 2000
Bachelor of Applied Science (BASc), Management Information Systems and Services, 3.3
ATC February 2014 - Present
ATC January 2011 - January 2014
NICE Systems October 2009 - September 2010
Dimensional Merchandising Inc. July 2003 - June 2009
Telcordia Technologies 2001 - 2003
Warner Communications Co., Inc. 1985 - 2001
Warner Communications Co., Inc. 1985 - 2001
Warner Communications Co., Inc. 1985 - 2001
Skills
Supply Chain Management, Purchasing, Supply Chain, Process Improvement, Materials Management, Logistics, Procurement, Contract Negotiation, Supply Management, Strategic Sourcing, MRP, Cross-functional Team..., Inventory Management, Project Planning, Six Sigma, Contract Management, Continuous Improvement, Forecasting, Negotiation, Pricing, Global Sourcing, Sourcing
Education
Fairleigh Dickinson University 1981 — 1985
BS, Business Management
Fairleigh Dickinson University 1981 — 1985
NICE Systems February 2011 - Present
BLUERIDGE Analytics, Inc. March 2009 - November 2010
Autodesk February 2006 - March 2009
Engineous Software 2003 - 2006
PTC 1997 - 2003
PTC (Parametric Technology Corporation) 1997 - 2003
Parametric Technology Corporation 1997 - 2003
Lanier Worldwide 1992 - 1997
Education
Clemson University
BS, Economics
Nice Systems August 2012 - Present
Applabs October 2009 - August 2012
Premiere Global Services December 2007 - December 2009
DeVry University June 2006 - December 2007
Arco Computer Products October 2000 - June 2006
Education
Columbia University in the City of New York 1966 — 1968
MSEE, Electrical Engineering
Rensselaer Polytechnic Institute 1962 — 1966
CenturyLink Business April 2014 - Present
Nice Systems November 2010 - April 2012
ADT May 2009 - September 2010
Suri Kila April 2004 - May 2009
Avaya October 1996 - April 2004
Skills
Business Development, Call Center, Competitive Analysis, Enterprise Software, Avaya, Direct Sales, Sales Operations, Solution Architecture, Integration, Unified Communications, Managed Services, Customer Service, Telecommunications, Cisco Technologies, VoIP, Security, Telephony, Program Management, Sales, SaaS, Strategy, Strategic Partnerships, Product Management, Leadership, Analysis, Cloud Computing, Project Planning, SIP, Solution Selling, Management, Call Centers, Process Improvement, Nonprofits, Strategic Planning, IVR, Team Leadership, Team Building, Hardware, Change Management, TCP/IP, Technical Support, CTI, Account Management, Professional Services, Public Speaking, Research, Vendor Management, Troubleshooting, Salesforce.com, Sales Management
Education
Colorado State University 1991 — 1995
Master's Degree, Industrial and Organizational Psychology
Western Michigan University 1988 — 1990
Bachelor of Arts (B.A.), Psychology
University of Michigan 1983 — 1986
Engineering
Microsoft September 2014 - Present
Amazon September 2013 - September 2014
Microsoft April 2013 - September 2013
MedWhat.com February 2012 - April 2013
NICE Systems September 2008 - August 2011
NICE Systems June 2006 - August 2008
Skills
Software Engineering, C#, Object Oriented Design, Multithreading, Software Development, OOP, Linux, Cloud Computing, .NET, Web Services, MySQL, Java, JavaScript, PHP, C++, C, Windows, Website Development, Virtualization, Testing, Relational Databases, jQuery, Amazon Web Services..., Web Servers, Software Design, Microsoft SQL Server, Network Programming, Windows Azure, VMware, Hyper-V, RESTful WebServices, Objective-C, iOS development
Education
Tel Aviv University 2003 — 2009
Bachelor of Science (B.Sc.), Computer Science and Electrical and Electronic Engineering
Florida Atlantic University 2011 — 2012
Completed one year of Master of Sciences, Information and Technology Management
NICE Systems February 2012 - Present
Merced Systems Inc. January 2005 - February 2012
Rapidigm (Clients: GTECH Corporation, Blue Pumpkin) January 2002 - December 2004
Onward September 1999 - May 2001
Skills
Analytics, Business Intelligence, Data Warehousing, ETL, Enterprise Software, SaaS, Product Management, Professional Services, CRM, Software Project..., Salesforce.com, Business Analytics, Business Analysis, Sales Enablement, Program Management, Requirements Analysis
Education
University of California, Berkeley 1994 — 1999
Ph.D., Engineering
College of Engineering Pune 1990 — 1994
B.E., Mechanical Engineering
University of Pune 1990 — 1994
B.E./B.S., Mechanical Engineering
Modern College, Pune 1988 — 1990
Science
Tilak High School, Karad, India 1982 — 1988
Horizon Blue Cross Blue Shield of New Jersey January 2014 - July 2014
NICE Systems April 2010 - February 2011
NICE Systems August 2010 - November 2010
Afiliated Computer Services (ACS) July 2008 - September 2008
Lincoln Educational Services January 2007 - August 2007
Mellon HR Solutions September 2002 - November 2004
Prudential Financial June 1998 - June 2002
Skills
Real Estate, Residential Homes, Condos, Buyers, Sellers, Real Estate License, Training, Human Resources, Leadership, Customer Service, Photography, PowerPoint, Microsoft Excel, Customer Satisfaction, Call Centers, Software Documentation, Onboarding, HRIS, New Hire Orientations, CRM, Interviews, Management, Process Scheduler, Lotus Notes, Leadership Development, Strategic Planning, Outlook, Microsoft Word, Public Speaking, Recruiting, Microsoft Office
Education
Essex County College
Associate of Science (A.S.)
Essex County College 1999 — 1999
Certificate
Clifford J Scott 1989 — 1993
HS Diploma Recieved
Essentia, Inc. January 2014 - Present
NICE Systems September 2011 - January 2014
Communications Supply Corporation, a subsidiary of WESCO Distribution, Inc. March 2010 - May 2011
AT&T December 2008 - March 2010
AT&T September 2007 - December 2008
BellSouth (acquired by AT&T) April 2002 - August 2007
BellSouth (acquired by AT&T) January 2000 - March 2002
Skills
Customer Experience, Performance Management, Sales Management, Business Development, Strategic Partnerships, International..., Solution Selling, Marketing Communications, Profit Center Management, Program Management, Project Management, Telecommunications, Wireless, Contact Centers, Managed Services, SaaS, Social Media, Vendor Management, Design Engineering, AutoCAD, Non-profit Leadership, Voice of the Customer, Data Center, Management, Sales Operations, Leadership, Team Leadership, Sales Process, Networking, Cross-functional Team..., CRM, Cloud Computing, Direct Sales, Training, Business Strategy, Salesforce.com, Professional Services, Unified Communications, Customer Satisfaction, Call Centers, Channel Partners, VoIP, Product Management, Go-to-market Strategy, Account Management, Pre-sales, Product Marketing
Education
University of Georgia School of Law 2014 — 2017
Georgia Institute of Technology 2003 — 2004
Master of Science, Management
Oglethorpe University 1999 — 2002
Bachelor, Business / Marketing
Salem High School
Ntrepid Corporation November 2011 - Present
PatientSafe Solutions June 2005 - November 2011
Financial Profiles/Hanover Insurance 2003 - 2005
NICE Systems October 2001 - September 2002
Skills
Web Applications, HTML, Test Automation, REST, Firewalls, Program Management, Cloud Computing, Shell Scripting, Quality Assurance, Test Planning, Network Security, Windows, Systems Engineering, Web Services, SaaS, JIRA, SharePoint, Testing, VMware ESX, Windows Server, Cross-functional Team..., Bash, Databases, Enterprise Architecture, Android, TCP/IP, Apache, Agile Project Management, Software Design, Git
Education
Coleman College 1999 — 2001
Certification of Core Studies, Computer Information Science
Coleman College 1999 — 2001
Computer Science
Etrali Trading Solutions May 2015 - Present
NICE Systems March 2013 - May 2015
NICE Systems April 2012 - March 2013
Skills
SharePoint, Windows 7, Troubleshooting, Networking, Computer Hardware, Customer Service, Microsoft SQL Server, Microsoft Office, Windows, Windows Server, Project Management, VMware, Process Improvement, SQL, Cisco Technologies, Management, Team Leadership, Technical Support, Coaching, TCP/IP, Hardware, Leadership, CRM, Analysis, Access, Sales, System Administration
Education
The University of Kansas 2007 — 2010
Cowley College 2004 — 2006
Lawrence high school 2002 — 2004
NICE Systems Inc. February 2015 - Present
AT&T 2005 - January 2015
NICE Systems 2015 - 2015
AT&T 1995 - 2005
AT&T 1990 - 1995
Skills
Marketing Communications, Telecommunications, Sales, Leadership, Integrated Marketing, Marketing, Managed Services, Product Marketing, Messaging, Strategy, Cloud Computing, Data Center, Security, Advertising, Mobile Devices, Solution Selling, Salesforce.com, Strategic Partnerships, Product Management, Co-location, Go-to-market Strategy, Lead Generation, Team Leadership, Marketing Strategy, Unified Communications, Channel, Competitive Intelligence, Direct Sales, Training, Mobile Technology, VoIP, IP, SaaS, Analyst Relations, Industry Analyst..., Competitive Analysis, Wireless, Management
Education
Centenary College
On Hold, Business Management and Marketing
AT&T School of Business in collaboration with St. John’s University
Certification, Business Marketing and Project Management
NICE Systems September 2005 - Present
Vulcan Engineering November 2004 - April 2005
Skills
Technical Support, Troubleshooting, NICE Call Recording, VoIP, Windows Server, Linux Server, Linux System..., Apache 2, DNS, DHCP, IIS, HTML, Network Administration, TCP/IP, Computer Hardware, Windows 7, Windows XP, Mac OS, Microsoft SQL Server, SQL, Software Installation, VMware, Virtualization, Active Directory, VPN, Photoshop
Education
Colorado Technical University 2006 — 2007
Bachelor of Applied Science (B.A.Sc.), Information Technology
Parks College 2005 — 2006
Associate of Science (A.S.), Computer and Information Sciences, General
Virginia College-Birmingham 2003 — 2005
Associate of Science (A.S.), Network Engineering
NICE Systems September 2015 - Present
ClickFox October 2013 - June 2015
Performance Food Group / Vistar July 2010 - October 2013
Apple Inc. November 2008 - July 2010
Core-Mark International, Inc January 2005 - August 2008
Skills
Access, Management, Inventory Management, Analysis, Visio, Training, Project Management, Purchasing, Data Mining, Supply Chain, Data Warehousing, Integration, Microsoft Excel, Analytics, d, Managerial Finance, Key Performance..., Microsoft Office, Microsoft Word, Market Analysis, Contract Negotiation, PowerPoint, Qualitative Research, Quantitative Research, Risk Assessment, Strategic Planning, Vendor Management, Business Strategy, Finance, PL/SQL, Software Development
Education
University of Denver - Daniels College of Business 2008 — 2009
Master of Science, Business Intelligence
Fachhochschule Aachen 2002 — 2002
European Business Methods
Missouri State University 2000 — 2002
Bachelor of Science, Business Management: International Business Administration
University of Missouri-Kansas City 1998 — 2000
Oracle June 2014 - Present
Oracle January 2012 - May 2014
Oracle January 2012 - October 2012
RightNow Technologies January 2010 - January 2012
ClickFox June 2008 - April 2009
NICE Systems January 2007 - March 2008
NICE Systems January 2001 - December 2006
NICE Systems January 1998 - December 2000
NICE Systems April 1997 - December 1998
US Air Force November 1986 - November 1996
Skills
Client Success, Best-Practices, Consultative Analysis, Analysis, Client, Best Practices, Program Management, Enterprise Software, Strategy, SaaS, CRM, Vendor Management, Leadership, Product Management, Business Development, Account Management, Customer Experience, Team Leadership, Management, Professional Services, Business Analysis, Call Centers, Team Management, Training
Education
University of Maryland Baltimore 1993 — 1996
BA, English Studies
Community College of the Air Force 1992 — 1993
AA, Personnel Administration
NICE Systems February 2012 - Present
Skills
Business Integration, Operations Management, Strategic Planning, Start-Up Operations, Lean Enterprise..., Benchmarking, Performance Metrics, Staff Development, Change Management, Process Architecture, Continuous Improvement, Client Management, Expense Control, Commercial Negotiations, Strategic Alliances, Performance & Quality..., Business Transformation, Enterprise Software, Professional Services, Management, SaaS, Expense Management, CRM, Business Process..., Project Management, Start-ups, Strategy, Integration, Cloud Computing, Negotiation, PMP
Education
University of Central Florida 2006 — 2011
Ph.D. Level, Industrial Engineering & Management Systems
University of Denver 1998 — 2000
MAS, Technology Management
Embry-Riddle Aeronautical University 1994 — 1997
Bachelor of Science, Professional Aeronautics/Business Administration
Visiting Nurse Association of Colorado May 2014 - Present
AMI Wellness August 2012 - April 2014
Inovonics May 2006 - August 2010
Inovonics Wireless 2006 - 2010
NICE Systems 2002 - 2005
Skills
Customer Service, Healthcare, Nursing, Training, Strategic Planning, Public Speaking, Leadership, Team Building, Management, Process Improvement, Healthcare Management, Team Leadership
Education
Front Range Community College 2010 — 2012
AAS, Nursing
Community College of Denver
AAS, Nursing
NICE Systems March 2014 - Present
ProBuild Holdings November 2012 - January 2014
National CineMedia January 2003 - November 2012
WebAccess International January 2000 - November 2002
TeleTech July 1996 - January 2000
Skills
Computer Hardware, Cisco, IP Networking, Advertising Operations, Video Advertising, Operations Management, Mentoring Of Staff, Help Desk Management, Network Operations, MBA, Software Implementation, Project Planning, Project Implementation, Troubleshooting, Call Center, Budgeting, Inventory Management, Microsoft Office, Contract Management, WAN, Hiring, Coaching, ITIL, Hardware, Internet Services, Team Leadership, Vendor Management, Telecommunications, Team Building, Process Improvement, Contract Negotiations, Budgets, Cisco Technologies, Contract Negotiation, Software Documentation, Project Management, Call Centers, Computer Network..., Management, Leadership, Change Management, Recruiting, Team Management, Technical Support, Human Resources, Integration, Strategy, Networking, Customer Satisfaction, Customer Service
Education
Regis University 2008 — 2010
Masters
Colorado State University 1994 — 1999
Bachelor of Arts
NICE Systems March 2009 - Present
Aspect Software November 2003 - March 2009
Edify 2000 - 2003
Melita/eShare 1999 - 2000
Melita International 1990 - 1999
Education
Georgia State University 1979 — 1984
NICE Systems August 2011 - Present
NICE Systems April 2007 - August 2011
NICE Systems May 2004 - April 2007
NICE Systems April 2003 - May 2004
Skills
Microsoft SQL Server, Database Administration, Microsoft Technologies, Windows Server, SQL Tuning, Call Center, CTI, Call Logging, Telephony, Avaya, ACD, IVR, VoIP, Genesys, Contact Centers, Unified Communications, Telecommunications, Enterprise Software, SIP, Cisco Technologies, SaaS, Cloud Computing, Integration, Service Delivery, Pre-sales, SQL, Oracle SQL, Big Data, BigMachines, Data Warehousing, Linux, Red Hat Linux, Windows 7, SAN, DNS
Education
Colorado Technical University 1998 — 2004
NICE Systems May 2011 - Present
Brad Totten, PMP - Consultant March 2009 - May 2011
Balboa Insurance Group July 2003 - March 2009
NICE User Group 2007 - 2009
Harris Direct, Inc. 2002 - 2003
SIPly Speaking, Inc. 2001 - 2002
Franklin Telecom, Inc. 2000 - 2001
Worldvoice.com 1999 - 2000
CCNG 1998 - 2000
eFusion 1996 - 1999
Skills
Enterprise Software, Project Management, Telecommunications, Sales, Call Center, Customer Experience, Outsourcing, Start-ups, Program Management, Management, Vendor Management, Integration, Business Intelligence, Cross-functional Team..., PMP, Quality Assurance, Call Centers, VoIP, SaaS, IVR, SDLC, Process Improvement, Customer Satisfaction
Education
Golden Gate University 1973 — 2004
BS, Management
College of Marin 1970 — 1973
Associate of Arts (A.A.)
NICE Systems May 2015 - Present
Verizon Wireless August 2013 - May 2015
PCS Wireless May 2012 - July 2013
Wells Fargo September 2010 - May 2012
Skills
Direct Sales, Account Management, Sales, Marketing, B2B Marketing, Inside Sales, PowerPoint, Microsoft Excel, Microsoft Word, SaaS, Social Media Marketing, Training, Problem Solving, Sourcing, Customer Service, Sales Operations, Wireless, New Business Development, Management, Data Mining, Call Centers, Cold Calling, ACD, Data Integration, Technology Integration, Analytics, Enterprise Software
Education
Rutgers, The State University of New Jersey-Newark 2009 — 2011
Bachelor of Science (B.S.), Marketing
County College of Morris 2007 — 2009
Associate of Arts (A.A.), Liberal Arts and Sciences/Liberal Studies
Alpha Bravo Solutions March 2012 - Present
Information Technology Disaster Resource Center March 2014 - Present
NICE Systems August 2011 - March 2012
NICE Systems March 2007 - August 2011
Orsus Solutions March 2007 - January 2010
Company Name Withheld June 2002 - March 2007
Carnegie Mellon University June 2001 - December 2001
Motorola June 2000 - August 2000
Skills
Enterprise Software, Solution Selling, Product Management, Sales Engineering, Disaster Response, Disaster Medicine, Emergency Medical, Software Consulting, PSIM, Professional Services, Direct Sales, Microsoft Technologies, Business Alliances, Strategic Partnerships, Integration, Channel Partners, Cloud Computing, Solution Architecture, Product Marketing, System Architecture, Pre-sales, Security, Network Architecture, Virtualization, Storage, Go-to-market Strategy, Software Design, Mobile Applications, Telecommunications, Product Lifecycle..., SIP, Architectures, Video Analytics, SaaS, Servers, IP, Data Center, Wireless, Mobile Devices
Education
Carnegie Mellon University 1997 — 2001
Master of Science (MS), Electrical and Computer Engineering
Carnegie Mellon University 1997 — 2001
Bachelor of Science (BS), Electrical and Computer Engineering
VOZIQ October 2013 - Present
ADT Security Services June 2012 - Present
NICE Systems October 2007 - June 2012
Convergys June 1997 - September 2007
Skills
Business Intelligence, Integration, Strategy, Analytics, SaaS, Management Consulting, Enterprise Software, Leadership, Change Management, CRM, IVR, Call Centers, Analysis, Pre-sales, Team Building, Consulting, Technology Needs..., Cloud Computing, Vendor Management, Professional Services, Training, Business Analysis, Entrepreneurship, Six Sigma, Big Data, Product Management, IT Strategy, Outsourcing, Software Project..., Enterprise Architecture, Business Process..., Business Development, Social Media, Web Analytics, Software Development, Customer Experience..., Business Process, Solution Architecture, Program Management, SDLC, Start-ups, Strategic Partnerships, Management, Predictive Analytics, Customer Loyalty, E-commerce, Text Analytics, Speech Analytics
Education
George Mason University 1999 — 2006
Ph.D., Information Technology
George Mason University 1995 — 1997
MS, Computer Science
Jawaharlal Nehru Technological University 1991 — 1995
BS, Computer Science
Informatica October 2014 - Present
Apigee January 2013 - October 2014
NICE Systems November 2009 - January 2013
Salesforce.com August 2008 - November 2009
Oracle BEA Systems June 2008 - August 2008
BEA Systems July 2005 - February 2008
BEA Systems 1996 - 2008
Skills
Miller Heiman, Enterprise Software, SaaS, Sales, Leadership, Sales Enablement, Solution Selling, Software Industry, Mobile Devices, Sales Process, PaaS, Telecommunications, Integration, Cloud Computing, Security, Professional Services, CRM, Product Management, Strategic Partnerships, Go-to-market Strategy, Complex Sales, Management, Salesforce.com, Business Alliances, Channel Partners
Education
Mercer University 1985 — 1987
B.A., Communications
Dekalb Community College 1983 — 1985
NA, Computer Science
Georgia Southern University 1982 — 1983
NA, Computer Science
Roswell High School 1978 — 1982
Diploma, General Studies
NICE Systems December 2014 - Present
Office of Emergency Management and Communications August 1996 - November 2014
Skills
Windows Server, Network Administration, Active Directory, Servers, VMware, Group Policy, VPN, Storage, Troubleshooting, Data Center, Microsoft Exchange, Software Installation, Software Documentation, Disaster Recovery, Computer Hardware, WAN, System Administration, Networking
Education
DeVry University-Illinois
NICE Systems January 2013 - Present
Masonite May 2010 - January 2013
Vici Marketing, LLC October 2009 - May 2010
Toys R Us December 2008 - November 2009
Industrial Professional Employees Union March 2003 - April 2008
Ericsson, Inc. December 2000 - May 2002
Ericsson Inc January 2000 - May 2002
Triple I Consulting January 1997 - December 1999
Triple I Consulting January 1997 - January 1999
Insight January 1995 - January 1997
Skills
Visual Basic, JavaScript, Public Speaking, Active Directory, Servers, Windows, Unix, Visio, DNS, Software Documentation, Databases, Microsoft Exchange, XML, HTML, Access, Software Development, Telecommunications, ASP.NET, PHP/MYSQL, PERL, CGI, Networking protocols, SQL Queries, solutions-architect, Technical Support, Networking
Education
University of Phoenix 1997 — 1999
Bachelor, Science Business Information Systems
St. Petersburg College 2009 — 2012
Certification, Web Programming
Community College of Aurora 1994 — 1996
Associates, Liberal Arts and Sciences, General Studies and Humanities
BT Global Services May 2002 - Present
NICE Systems October 1997 - December 2001
Morgan & Finnegan January 1995 - October 1997
Skills
Telecommunications, Managed Services, VoIP, MPLS, Unified Communications, IP, Service Delivery, Cisco Technologies, WAN, Network Design, Outsourcing, Data Center, Solution Selling, Mobile Devices, Pre-sales, Wireless, Project Delivery, Cloud Computing, Program Management
Education
Brooklyn College 1984 — 1987
Self-employed Business DevelopmentVerizon2008 - 2011
logicwork 2007 - 2011
NICE Systems 2003 - 2006
Skills
Software Development, Enterprise Software, Software Project..., Business Strategy, Business Analysis, Analytic Problem Solving, Overcoming Challenges, Information Management, Marketing Information..., Digital Marketing
Education
Columbia University - Columbia Business School 2006 — 2007
Master of Business Administration (M.B.A.), Focus on Information Technology
Tel Aviv University 2000 — 2003
Bachelor's Degree, Computer Software Engineering
ORT tel-aviv 1994 — 1997
High School
NICE Systems September 2015 - Present
NICE Systems March 2011 - Present
CyberTech International January 2008 - March 2011
A-VOX Solutions August 2006 - January 2008
ASC telecom AG August 2001 - August 2006
Vicom Computer Services August 1998 - August 2001
Skills
VoIP, Telecommunications, Cloud Computing, Call Center, Call Logging, Enterprise Software, Telephony, SaaS, Unified Communications, Avaya, SIP, Integration, Managed Services, CTI, Professional Services, Vendor Management, Servers, Call Centers, Product Management, Contact Centers, Security, Cisco Technologies, Virtualization, IVR, Troubleshooting, Pre-sales, Outsourcing, Solution Selling, Mobile Devices, Disaster Recovery, IP, Management, Data Center, Go-to-market Strategy, Solution Architecture, Avaya Technologies
Education
Florida Atlantic University
NICE Systems April 2010 - Present
Dell August 2008 - April 2010
Skills
Hadoop, MapReduce, Java, Linux, MongoDB, NoSQL, Cloud Computing, Algorithms, C#, Agile Methodologies, Software Development, .NET, Object Oriented Design, Software Engineering, XML, SQL, OOP, Microsoft SQL Server, C++, Design Patterns
Education
Georgia Institute of Technology
Bachelor's degree, Systems Engineering
NICE Systems February 2010 - Present
180 Squared August 2009 - January 2010
Alcatel-Lucent November 2006 - July 2009
Microsoft February 2004 - May 2006
McAfee March 2005 - May 2005
Solectron Global Services June 2002 - December 2003
FAS Technologies November 1997 - December 2001
ValuED Corporation September 1996 - October 1997
Westin Hotels November 1995 - August 1996
USMC May 1988 - October 1995
Skills
VoIP, System Deployment, Windows Server, Active Directory, IPTV, Integration, IIS, Microsoft SQL Server, IP, TCP/IP, Telecommunications, Cisco Technologies, VMware, Servers, Cloud Computing, Virtualization, Wireless, Operating Systems, Enterprise Software, DNS, Microsoft Exchange, Security, DHCP, Microsoft Technologies, Troubleshooting, Network Administration, Hardware, Switches, Network Architecture, Data Center, Disaster Recovery, Network Security, VPN, Networking, Network Engineering, Routing, Software Installation, System Architecture, VMware ESX, Software Documentation, WAN, Storage, Routers, Microsoft Certified..., Databases, Ethernet
Education
American Intercontinental University 2002 — 2003
Bachelors of Information Technology, Information Technology
Collin County Community College 1995 — 2002
Information Technology, Law Enforcement
Arizona Western College 1993 — 1995
Bachelors of Information Technology, Information Technology
Central Texas College 1988 — 1989
Criminal Investigation
Strategic Partnerships, Inc. May 2008 - Present
L.R. Kimball October 2014 - July 2015
NICE Systems November 2013 - October 2014
Contractor to Northrop Grumman Corporation April 2013 - November 2013
Gartner February 2012 - April 2013
Northrop Grumman Corporation, Information Technology April 2011 - February 2012
Pennsylvania State Police June 2010 - November 2010
Nlets October 2007 - December 2009
US Navy Space and Naval Warfare Systems SPAWAR - Charleston June 2008 - October 2009
US Department of Transportation/NHTSA October 2005 - October 2007
Skills
Program Management, Telecommunications, Disaster Response, Enforcement, Project Planning, Project Management, Security, Emergency Services, Analysis, Fundraising, Management, Training, Grant Writing, Business Development, Strategic Planning, GIS, Integration, Policy, Incident Management, Team Leadership, Public Safety, Government, Homeland Security, Emergency Management, Leadership, Crisis Management, Public Speaking, Strategy
Education
Georgetown University 2005 — 2006
University of Southern California 1980 — 1982
Salesforce August 2015 - Present
NICE Systems January 2015 - July 2015
NICE Systems January 2014 - December 2014
NICE Systems September 2002 - December 2013
Avaya 1997 - 2002
Skills
Contact Centers, Unified Communications, Telecommunications, Telephony, VoIP, Business Process Mapping, Business Intelligence, Database Modeling, Channel Partners, Pre-sales, Networking, Call Centers, Strategic Partnerships, IP, Leadership, Business Process, Enterprise Software
Education
Florida International University - College of Business Administration 2010 — 2011
Master, Management of Information Systems
Universidad de Los Andes 1991 — 1997
Bachelor, Electric Engineer
Colegio Franciscano de Pio XII 1980 — 1991
NICE Systems December 2011 - Present
JM Family Enterprises January 2011 - December 2011
AppLabs October 2009 - July 2010
Premiere Global Services June 2008 - September 2009
Premiere Global Services August 2006 - June 2008
Goode Consulting 2002 - 2006
ECI Telecom 2001 - 2002
Netspeak Corporation 2000 - 2001
ECI Telecom 1996 - 2000
Telematics International (acquired by ECI Telecom) 1989 - 1995
Education
Florida Atlantic University 2011 — 2012
Lean Six Sigma Black Belt, Business Process Improvement & Design
Florida Atlantic University
Bachelors of Applied Science, Computer & Information Systems
Nova Southeastern University
MBA, Business
Marriott Vacations Worldwide Corporation June 2015 - Present
NICE Systems July 2013 - Present
Newtek Business Services July 2011 - July 2013
School Connection, an Education Dynamics Company 2009 - 2012
School Connection, an Education Dynamics Company 2009 - 2012
Skills
DNS, Active Directory, Microsoft Exchange, Microsoft SQL Server, Network Administration, IIS, Internet Information..., SQL, Servers, Technical Support, Virtualization, Windows 7, Windows Server, Customer Service, System Administration, Networking, Management, Microsoft Office, Social Media Marketing, Sales, Microsoft Excel
Education
Fordham University 1988 — 1990
Bachelor of Arts (BA), Liberal Arts and Sciences/Liberal Studies
Altivon April 2014 - August 2014
Genesys February 2013 - March 2014
Salesforce.com February 2012 - March 2013
NICE Systems October 1998 - May 2011
Spanlink Communications July 1992 - October 1998
Skills
Consultative Selling, Solution Selling, Achieving Results, SaaS, Salesforce.com, Enterprise Software, Professional Services, Contact Centers, Cloud Computing, Call Center, Direct Sales, Sales Process, Account Management, CRM, Workforce Management, Channel, New Business Development, Telecommunications, Selling, Call Centers, Unified Communications, Go-to-market Strategy, Lead Generation, Leadership, Strategic Partnerships, Sales Operations, Vendor Management, Business Development, Sales, Analytics, Product Management, VoIP, Strategy, Channel Partners, Managed Services, Networking
Education
College of Saint Benedict and Saint John's University 1988 — 1992
Bachelor's degree, Political Science and Government
College of St. Benedict 1988 — 1992
Bachelor of Science (BS), Political Science and Government
Pfizer Pharmaceuticals July 2010 - Present
Pfizer November 2004 - July 2010
PSEG 2001 - 2004
NICE Systems April 2000 - April 2001
NY Waterway April 1998 - April 2000
Krasdale Foods, Inc. October 1993 - April 1998
U.S. Trust 1990 - 1993
Skills
Strategic Financial..., Financial Forecasting, Long Range Planning, Hyperion Financial Mgmt..., Capital..., Process Improvement, Business Operations..., Procurement, Financial Analysis, Cost Reduction..., Project Portfolio..., Acquisition Integration, Global Operations, People Management, PowerPoint, Divestitures, Cash Flow Management, Cash Flow Forecasting, Capital Management, Staff Development, Global Logistics, Credit Risk, Credit Analysis, Oracle, SAP R/3, Business Objects, Cognos, Excel, Accounting, Management, Hyperion Enterprise, Cash Flow, Finance, Hyperion
Education
Seton Hall University 2003 — 2005
MBA, Finance/Accounting
City University of New York-Herbert H. Lehman College 1988 — 1991
BS, Accounting
Metuchen Board of Education 2008 - Present
The College Board November 2012 - November 2014
NICE Systems September 2010 - October 2012
NICE Actimize September 2009 - March 2010
EMC 2006 - 2009
RSA Security Consumer Solutions Dvision 2005 - 2006
Cyota (Acquired by RSA) 2004 - 2006
The BCS Group 2001 - 2004
Global Wireless Holdings 1997 - 2001
Global TeleSystems Group 1993 - 1997
Skills
Mergers, Negotiation, Product Management, Enterprise Software, Start-ups, SaaS, Strategic Partnerships, Business Alliances, Strategy, Product Development, Business Development, Strategic Planning, Risk Management, Business Strategy, Cloud Computing, Security, Mergers & Acquisitions, Management, Wireless, Professional Services, Integration, Leadership, Telecommunications, Go-to-market Strategy, Due Diligence, Competitive Analysis, Contract Negotiation, Product Marketing, Corporate Development, Executive Management, Cross-functional Team..., Team Building
Education
Columbia University - Columbia Business School 1990 — 1992
MBA, Management, Finance, Marketing, GPA 3.8/4.0
The Cooper Union for the Advancement of Science and Art 1984 — 1988
BE, Electrical Engineering, GPA 3.8/4.0
NICE Systems March 2014 - Present
Richard Todd Associates June 2010 - Present
Novartis Consumer Health March 2012 - December 2013
Boyden Global Executive Search January 2011 - February 2012
Avon Products, Inc. May 2007 - January 2009
Samsung Electronics April 2004 - August 2006
Unilever/Bestfoods January 1999 - May 2002
Sony Electronics February 1992 - December 1998
Skills
Talent Acquisition, Sourcing, Internet Recruiting, Staff Development, Supply Chain, Engineering, Consumer Electronics, Cosmetics, Recruitment/Retention, Talent Identification, Sales Recruitment, Diversity Recruitment, Full-cycle Recruiting, Candidate Development, Candidate Selection, Global Talent..., Talent Pipelining, Technical Recruiting, College Recruiting, Full-life Cycle..., Retained Search, Applicant Tracking..., Benefits Negotiation, Career Development, Consulting, Contract Recruitment, Deferred Compensation, Recruiting, Recruitment Advertising, SDLC, Screening, Personnel Management, Screening Resumes, Search, Staffing Services, Strategy, Succession Planning, Talent Management, Temporary Placement, Workforce Planning, Employee Engagement, Employee Relations, Employer Branding, Employment Law, Executive Search, Furniture, HR Consulting, HRIS, Hiring, Human Resources
Education
Cornell University
BS
NICE Systems November 2013 - Present
NICE Systems June 2012 - November 2013
NICE Systems December 2006 - June 2012
Bekins Van Lines October 2005 - January 2007
US Cellular 2002 - 2004
Cingular Wireless 1994 - 2000
Skills
Telecommunications, Enterprise Software, SaaS, Management, Vendor Management, Call Centers, Cloud Computing, CRM, Integration, Professional Services, Contact Centers, Customer Service, Quality Management, Management Consulting, Quality Assurance, Leadership, Call Center, Outsourcing, Team Leadership, Customer Experience, Customer Satisfaction, Project Management, Wireless, CTI, Process Improvement, IVR, Cross-functional Team..., Business Process...
Education
Eastern Illinois University 1988 — 2001
BA, Liberal Arts
Openprise September 2015 - Present
AppDynamics January 2015 - September 2015
AppDynamics January 2014 - January 2015
AppDynamics January 2013 - January 2014
NICE Systems August 2011 - January 2013
Oracle July 2007 - August 2011
Compensation Technologies September 2004 - July 2007
Callidus Software 2004 - 2007
CGI-AMS (formerly AMS) September 2000 - September 2004
First USA Bank 1998 - 1998
Skills
Product Management, Enterprise Software, Sales Compensation, Go-to-market Strategy, Strategy, Cross-functional Team..., Integration, Pre-sales, Business Process, Software Development, SaaS, Management, Oracle, Testing, Cloud Computing, Business Intelligence
Education
Carnegie Mellon University 1999 — 2000
Masters, Information System Management
Carnegie Mellon University 1995 — 1999
Bachelor, Computer Science
Dominican School
TAS
NICE Systems January 2014 - Present
Envision Telephony, Inc. 2005 - Present
CV Associates June 2002 - Present
Envision Telephony, Inc May 2005 - November 2013
University of Phoenix 2003 - 2004
Comcast 2002 - 2004
Composit Communications October 2000 - June 2002
Lucent Technologies 1996 - 2000
Lucent 1984 - 2000
AT&T 1984 - 1996
Education
National Louis University 1999 — 2001
MS, Human Resource Mgt
National Louis University 1998 — 1999
BA, Applioed Behavioral Science
Georgia Perimeter College 1974 — 1977
AA, Business Management
Franklin High
Dell April 2014 - Present
Dell March 2012 - Present
Dell Inc April 2011 - Present
ALI Solutions October 2008 - April 2011
NICE Systems July 1999 - March 2008
Ponito Communications January 1997 - June 1999
Skills
Call Center, SaaS, PMP, Vendor Management, Business Analysis
Education
Concordia University Texas 1998 — 1999
BA, Business
Jiff, Inc. July 2015 - Present
Life August 2014 - July 2015
NICE Systems 2012 - August 2014
Equity Agenda April 2004 - 2012
RSM McGladrey May 2006 - April 2010
Booz Allen Hamilton 2005 - 2006
Graphics Microsystems 2000 - 2002
AmeriCorps 1999 - 2000
Skills
Organizational..., Leadership Development, Diversity & Inclusion, Change Management, Human Capital Strategy, Human Resource..., Policy, Strategy, Learning Design and..., Performance Management, Business Management, Program Evaluation, Program Management, Education, Social Equity Programs, Employee Relations, International Human..., Non-profit..., Succession Planning, Coaching, Strategic Planning, Leadership, Training
Education
George Mason University
Bachelor of Arts, Social Sciences, 3.86 cumulative; 3.92 major (4.0 scale)
Mirantis May 2015 - Present
NICE Systems January 2014 - May 2015
NICE Systems May 2011 - December 2013
NICE Systems January 2010 - December 2011
NICE Systems August 2006 - December 2009
Oracle 2004 - 2006
Teradata March 2001 - March 2004
AppGenesys November 2000 - March 2001
Apple June 1999 - October 2000
MicroStrategy March 1998 - May 1999
Skills
Professional Services, Enterprise Software, Product Management, Cloud Computing, Solution Selling, Contact Centers, SaaS, Go-to-market Strategy, Pre-sales, Channel Partners, Integration, Unified Communications, CRM, Strategic Partnerships, Business Alliances, Sales Operations, VoIP, Business Intelligence, Call Centers
Education
Emory University
MBA, Executive Program
Georgia Institute of Technology
Bachelor’s Degree, Computer Science
EMC May 2015 - Present
inContact September 2013 - May 2015
NICE Systems October 2008 - September 2013
Zions Bancorporation August 2007 - October 2008
Skills
Business Analysis, Performance Management, Performance Analysis, Performance Improvement, Performance Metrics, Business Management, Business Strategy, Business Intelligence, Analytics, Voice of the Customer, Quality Management, Quality Assurance, Customer Interaction..., Process Development, Process Optimization, Customer Experience, Customer Insight, Customer Feedback, Problem Solving, Problem Analysis, Root Cause Analysis, Strategic Communications, Management, Call Centers, Analysis, Business Process..., Vendor Management, Project Management, Team Building, Training, Visio, Enterprise Software, Process Simulation, Integration, Contact Centers, Business Transformation, Requirements Gathering, Consulting, Service Delivery, Business Process, CRM, Strategic Planning, Workforce Management, CTI, IVR, Cross-functional Team..., Outsourcing, ACD, Pre-sales, SaaS
Education
Webster University 2012 — 2014
Master of Arts (M.A.), Management and Leadership, 3.94
Columbia College 2004 — 2008
Bachelor of Science (B.S.), Business Administration
Judge Memorial Catholic High School 1994 — 1999
High School Diploma
NICE Systems April 2013 - Present
Bank of America March 2008 - March 2013
Wellsfargo 2005 - 2007
Charles Schwab 2004 - 2005
GNX 2000 - 2004
iOwn 1998 - 2000
Skills
Enterprise Software, Management, SDLC, Project Portfolio..., Program Management, Vendor Management, Call Centers, PMO, Integration, IT Strategy, Project Management
Education
Golden Gate University
Western Carolina University
Graduate Certificate, Project Management
Fetter Logic, Inc. May 2011 - September 2012
HealthGrades September 2009 - May 2011
Nice Systems April 2003 - July 2009
Infonow 2000 - 2003
ComTek International 1995 - 2000
Evolving Systems 1992 - 1995
Information Foundation January 1989 - 1992
Skills
.NET, AJAX, ASP.NET, ASP.NET MVC, Agile Methodologies, Architecture, Agile Project Management, Business Intelligence, Business Analysis, C, C#, CRM, Data Warehousing, Database Design, Enterprise Architecture, Enterprise Software, IVR, Integration, Java, LINQ, JavaScript, Microsoft SQL Server, MySQL, Process Improvement, Program Management, Oracle, Project Management, Requirements Analysis, SDLC, SaaS, Scrum, SharePoint, Software Development, Software Project..., TFS, Unix, Visual Studio, Vendor Management, Web Applications, Windows, jQuery
Education
Colorado State University
BS, Geology
Colorado State University
BS, Computer Science
Consulting Opportunities June 2012 - April 2014
Cox Communications, Inc. 2008 - 2012
Fiserv (formerly CheckFree) March 2006 - March 2008
Cingular 2004 - 2006
TTI 2002 - 2004
Ajilon 2000 - 2002
NICE Systems 1997 - 2000
Skills
Six Sigma, PME, Agile & Waterfall..., Management/Leadership -..., Project Management, Program Management, Problem Solving, International Project..., Resource Management, Technical Writing, RFP, Presentation Development, E-commerce, Process Improvement, User Documentation, Technical Documentation, Issue Identification..., Requirements Gathering, People Development, High Profile Projects, Multi Tasking, Cross-functional Team..., Project Portfolio..., Operations Management, SharePoint, Scorecard Management, PMP, Leadership, Integration, Software Project..., Agile Project Management, Business Process, Requirements Analysis, Agile Methodologies, Scrum
Education
University of Florida 1989 — 1991
Bachelor of Science (BS), Psychology
Daytona State College 1987 — 1989
Mainland High School
Upland Software August 2014 - July 2015
Solution Partners/MassMutual Financial Group May 2014 - July 2014
NICE Systems August 2011 - September 2013
PMI MassBay Chapter October 2008 - August 2013
BT/INS - BT Global Services November 2008 - October 2010
BT Global Services November 2008 - October 2010
CSC May 2003 - September 2008
Level 3 Communications January 2003 - May 2003
Genuity October 1999 - 2003
BBN Planet & Successors: GTE Internetworking; Genuity, Inc.; Level (3) August 1998 - October 1999
Skills
PMP, Business Process, Project Management, Telecommunications, Change Management, Service Delivery, Program Management, ITIL, SDLC, Integration, PMO, Solution Architecture, Risk Management, Managed Services, Outsourcing, IT Service Management, Process Improvement, Enterprise Software, PMBOK, Project Portfolio..., Professional Services, Cross-functional Team..., Virtual Teams, Data Center, Software Project..., Resource Allocation, Server Migration, Software Installation, Root Cause Problem..., Patch Management, Training Delivery, Remote Troubleshooting, KPI Dashboards, Key Metrics, Agile Methodologies, Escalation Process, ITAR, 21 CFR Part 11, GCP, Dodd-Frank, Information Technology, Pre-sales, Management, Business Process...
Education
EMLYON Business School 1987 — 1990
Intl MBA, Marketing
University of Pennsylvania 1981 — 1985
Bachelor's Degree (w. Distinction), European History/French
Winchester High 1981 — 1985
HS
NICE Systems September 2014 - Present
NICE Systems March 2013 - Present
NICE Systems July 2012 - February 2013
NICE Systems December 2011 - June 2012
NICE Systems July 2010 - December 2011
NICE Systems February 2008 - June 2010
NYPD November 2001 - January 2008
Skills
Public Safety, Program Management, Integration, IT Strategy, Telecommunications, Project Portfolio..., Vendor Management, Security, Business Analysis, Solution Architecture
Education
City University of New York 1980 — 1983
Stuyvesant High School 1977 — 1980
3VR Video Intelligence Platform May 2015 - Present
NICE Systems January 2015 - May 2015
Milestone Systems October 2013 - January 2015
Sony Electronics March 2013 - October 2013
Sony June 2011 - March 2013
Communications Supply Corporation March 2010 - June 2011
Milestone Systems January 2008 - February 2010
Siemens May 2005 - January 2007
ADT Fire & Security January 2004 - May 2005
Skills
Business Development, Management, Leadership, Sales Operations, Sales Management, Sales, Security, Business Strategy, Business Planning, Channel Partners, Coaching, Analysis, Access Control, Solution Selling, Account Management, CCTV, New Business Development, IP Cameras, Direct Sales
Education
Western Illinois University 1995 — 1997
LEJA, law enforcement
Western Illinois University 1994 — 1997
Bachelor of Science (BS), Law Enforcement & Justice Administration
Carthage College 1994 — 1995
Naperville Central
Sumo Logic March 2015 - Present
NICE Systems June 2014 - March 2015
NICE Systems February 2012 - June 2014
Merced Systems November 2007 - February 2012
CGI-AMS August 2005 - October 2007
CGI 2005 - 2007
University of Pennsylvania February 2004 - June 2005
Skills
Integration, Databases, Product Management, Management, Business Requirements, Project Management, Business Intelligence, Requirements Gathering, Enterprise Software, SaaS, Data Warehousing, Requirements Analysis, Training, Analytics, Project Planning, Data Analysis, Business Analysis, Cloud Computing, Professional Services
Education
Jack Welch Management Institute 2014 — 2017
Master of Business Administration (M.B.A.)
New York University 2007 — 2008
School of Continuing and Professional Studies
Drexel University - College of Business and Administration 2001 — 2005
Bachelor's Degree, Business Administration
Bank of America February 2015 - Present
Bank of America January 2013 - Present
NICE Systems December 2003 - January 2013
Skills
Contact Centers, Professional Services, Enterprise Software, SaaS, Call Center, Call Centers, CRM, Solution Selling, Unified Communications, Cloud Computing, VoIP, Telecommunications, Product Management, Service Delivery, Telephony, Pre-sales, Vendor Management, Integration, Management, Process Improvement, Troubleshooting, Cisco Technologies, Program Management, IVR, CTI, Team Leadership, IP, Data Center, Project Management, Disaster Recovery, TCP/IP, Customer Service, Leadership, Business Analysis, Managed Services, Cross-functional Team..., Software Development
Education
Fort Lewis College 1997 — 2001
Bachelor of Arts (BA), Humanities/Humanistic Studies
Horizon High School
NICE Systems December 2013 - Present
FalconStor Software January 2012 - December 2013
New York Road Runners May 2011 - January 2012
Icreon Tech INC May 2011 - January 2012
Wipro Consulting September 2009 - May 2011
Siemens Information Systems Ltd. August 2005 - September 2009
Bharti Telesoft 2004 - 2005
Skills
Pre-sales, Business Analysis, Software Project..., Requirements Analysis, Process Consulting, Program Management, IT Strategy, Team Management, Project Management, ITIL, CMMI, Solution Architecture, Consulting, CRM, Product Management, SDLC, Leadership, Process Improvement, Software Documentation, Professional Services, Analysis, Cross-functional Team..., Business Strategy
Education
Guru Gobind Singh Indraprastha University 2001 — 2004
MCA, Computers
Delhi University 1998 — 2001
Bachelors of Sciences, Electronics
TeleCommunication Systems, Inc. October 2013 - Present
Arrow S3 June 2013 - October 2013
Avaya July 2008 - June 2013
Avaya January 2007 - June 2008
Avaya July 2006 - January 2007
NICE Systems June 2004 - June 2006
NICE Systems January 2002 - June 2004
Avaya April 2000 - December 2001
Rhythms NetConnections 1999 - 2000
Education
Colorado Christian University 2014 — 2016
Master of Business Administration (M.B.A.)
Community College of Aurora 2009 — 2010
Linux/UNIX Administrator Certificate, IT
Metropolitan State University of Denver 1993 — 1998
Bachelor of Science, Business Management
Doherty High School 1989 — 1993
Diploma, High school
NICE Systems August 2013 - Present
NICE Systems 1996 - Present
JCPenney January 1993 - November 1996
Skills
Salesforce.com, Event Planning
Education
high school 1985 — 1990
Collin County Community College
NICE Systems October 2007 - August 2008
John Hancock Life Insurance Company (U.S.A.) (Manulife Financial) March 1998 - April 2007
Traurig & Sparks Consulting Incorporated 1990 - 1998
Skills
Business Process, Leadership, Business Analysis, Change Management, Project Management, Enterprise Software, Management, Governance, Business Process..., Management Consulting, Strategy
Education
Concordia University
BA, English
Toronto District School Board
TEFL, English as a Foreign Language
Say Media October 2014 - Present
PlayHaven/Upsight August 2013 - June 2014
NICE Systems January 2012 - August 2013
Merced Systems January 2011 - January 2012
Bombardier Transportation June 2010 - September 2010
Skills
Databases, Business Analysis, SQL, Visio, User Training, Unix, User Interaction, User Experience, XML, Integration, Enterprise Software, JIRA, Business Process...
Education
Carnegie Mellon University 2006 — 2010
Masters, Information Systems Management
Carnegie Mellon University 2006 — 2010
BS, Information Systems
NICE Systems 2013 - Present
Parsons Brinckerhoff 2012 - 2013
MF Global November 2009 - March 2011
MF Global February 2008 - October 2009
MF Global August 1994 - January 2008
American Banker-Bond Buyer February 1992 - August 1994
Towers Perrin July 1986 - February 1992
Skills
Oracle E-Business Suite, Payroll, Visio, HRIS
Education
City University of New York-Herbert H. Lehman College
BA, Business Education/Corporate Training
Harry S Truman High School
Verizon Enterprise Solutions June 2013 - Present
NICE Systems March 2008 - January 2013
Avaya Inc. July 1999 - March 2008
Software Spectrum / Microsoft Corporation March 1996 - November 1999
Skills
SIP, Cisco, TCP/IP, VoIP, Telephony, Windows, Telecommunications, PBX, Troubleshooting, Linux, Virtualization, Switches, Integration, Testing, IVR, Problem Solving, Operating Systems, System Administration, Call Center, Avaya, Unified Communications, Call Centers, Software Documentation, Cloud Computing, Enterprise Software, Microsoft SQL Server, MCSE, PCI Standards, Oracle, CCENT, System Deployment, Cisco Technologies
Education
North Lake College 1993 — 1997
Liberal Arts
New Mexico Military Institute 1987 — 1989
Liberal Arts, Military History
Collin County Community College
MCSE
NICE Systems April 2008 - Present
Paetec 1999 - 2007
Skills
VoIP, Cloud Computing, Telephony, Customer Satisfaction, Avaya, Cisco, CTI, SIP, Managed Services, Call Center, Telecommunications, MPLS, Customer Relations, Troubleshooting, IP, Account Management, Data Center, Problem Solving, PBX, Unified Communications, ACD, IVR, Vendor Management, Integration, Sales Engineering, Team Leadership, Vendor Relations, Service Delivery, Team Building, Customer Service, Sales Support, Solution Selling, Enterprise Software, Sales Operations, Call Centers, SaaS, TCP/IP, Contact Centers, TDM, Ethernet
Education
DeVry University-California 1993 — 1997
BS Telecom mgmt, Telcommunications
NICE Systems May 2005 - March 2011
Defense Information Systems Agency (Contractor with Professional Resources Group) January 2004 - April 2005
TIAA-CREF June 1995 - September 2003
US Air Force Reserve October 1990 - October 1996
Lockheed Martin Technical Operations Company June 1990 - May 1995
Skills
Enterprise Software, Requirements Analysis, Integration, Project Management, Data Center, ITIL
Education
Community College of the Air Force
NICE Systems May 2012 - Present
The Research Institute at Nationwide Childrens Hospital June 2006 - May 2012
American Systems Consulting Inc June 2003 - May 2006
Skills
Informatica, Business Objects, Business Objects Data..., Data Warehousing, Healthcare Information..., Business Intelligence, EMR, ETL, Requirements Analysis, Epic Systems, Crystal Reports, SQL, SSIS, SSRS, Data Mining, Mainframe, Informatics, Systems Analysis, SDLC, Database Design, Data Migration, Visio, Report Writing, Analytics, Databases, Oracle, SharePoint
Education
Columbia Southern University 2012 — 2015
Master of Business Administration (MBA), Finance, General, A
University of Bombay
Bachelor of Arts (B.A.), English Language and Literature, General
Southwest Airlines February 2015 - Present
NICE Systems May 2013 - February 2015
aptitude LLC April 2012 - May 2013
SoftLayer Technologies, Inc. May 2011 - April 2012
SoftLayer Technologies, Inc. April 2006 - April 2012
The Planet April 2006 - January 2011
The Planet April 2004 - January 2005
Skills
Java, Selenium, JBoss Application Server, Maven2, Tomcat, Weblogic, Oracle SQL, MySQL, Red Hat Linux, PHP, Robotium, Lucene, Apache, Subversion, Amazon Web Services..., Atlassian JIRA, Agile Methodologies, Unix, Linux, Git, Jenkins, OpenLDAP, TestNG, JUnit, Scrum, DNS, SOAP, Linux System..., RedHat, Solaris, Unix Shell Scripting, LDAP, RHEL, Python, Ant, JIRA, SQL, CentOS, Perl, PostgreSQL, Shell Scripting, Debian, Nagios, Data Center, LAMP, Ubuntu, izpack, High Availability, Enterprise Software, IIS
Education
Western Governors University
Bachelor of Science, IT - Software
El Centro College
Internet Development Technologies
Astute Solutions August 2013 - Present
NICE Systems April 2011 - February 2013
CyberTech International August 2006 - March 2011
Skills
Product Management, Customer Service, Sales Management, CRM, Research, Teaching, SAAS Software Sales, Social Media Integration, Direct Sales, Channel Sales, Knowledge Management, Data Analysis
Education
Brooklyn College
Economics
NICE Systems April 2013 - Present
Bloomberg LLP May 2008 - May 2012
Fortis Bank Global Clearing NV, Brussels branch October 2005 - February 2008
Sullivan & Cromwell LLP April 2000 - September 2005
Skills
MS Word, Excel, PowerPoint, Recruiting, Management, Research, Access, Microsoft Excel, Outlook, Microsoft Office, Customer Service, Human Resources, Budgets, Project Planning, Invoicing, Salesforce.com
Education
John Jay College of Criminal Justice 1997 — 2002
Bachelors of Art, Forensic Psychology
NICE Systems October 2007 - Present
Skills
TCP/IP, SNMP, VoIP, IP, SIP, Ethernet, Virtualization, SQL, Cloud Computing, Enterprise Software, C#, Integration, CTI, Unified Communications, Cisco Technologies, Telephony, Avaya, Professional Services
Education
Cypress College 1984 — 1989
Bachelor of Science (BS)
NICE Systems October 2001 - Present
Skills
VoIP, Telecommunications, HTML, C++
Education
Colorado State University 1993 — 1997
Bachelor's Degree, Animal Sciences
Interactive Capture Systems October 2013 - Present
NICE Systems December 2008 - October 2013
WiesnerMedia April 2004 - December 2008
DCT,LLC June 1999 - February 2004
TCI Cable 1997 - 1998
TCI Cable 1997 - 1998
Skills
Integration, SaaS, Pre-sales, Enterprise Software, Cloud Computing, Agile Methodologies, VoIP, Solution Architecture, Solution Selling, Unified Communications, System Architecture, Software Development, Storage, Virtualization, Professional Services
Education
Dakota Wesleyan University 1995 — 1997