Bright House Networks
Industry: Telecom company
DescriptionBright House Networks, LLC was an American telecom company. Prior to its purchase by Charter Communications, it was the tenth-largest multichannel video service provider and the 6th largest cable internet provider in the United States. The company served more than 2.2 million customers. Headquarters: Syracuse, New York, United States CEO: Steve Miron (2011–) Founded: 2003 Ceased operations: 18 May 2016 Parent organizations: Charter Communications, Advance Publications, Charter Communications Operating LLC Subsidiaries: Bright House Networks Information Services (California), LLC,
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Bright House Networks Employees
None April 2014 - Present
Bright House Networks May 2011 - April 2014
Smart City April 2007 - November 2009
Global Crossing 2006 - 2007
Sprint Nextel 2000 - 2005
Skills
Sales Management, Negotiation, Contract Management, Solution Development, Telecommunications, Solution Selling, Strategy, Account Management, Sales Operations, Change Management, Time Management, Management, Co-location, Strategic Planning, Coaching, New Business Development, Customer Satisfaction, Leadership, Call Centers, Telephony, Process Improvement, Team Leadership, Ethernet, Project Management, Customer Retention, Direct Sales, Sales Process, B2B, Sales, Customer Service, VoIP, Contract Negotiation, Training, Cold Calling, Managed Services, SIP Trunking, Unified Communications, Selling, Salesforce.com, T1, MPLS, Wireless
Education
Kansas State University 1980 — 1984
BS, Business Administration
Burger King Corporation October 2004 - Present
Bright House Networks December 2014 - January 2015
Communications Unlimited, Inc. October 2014 - October 2014
Advance Auto Parts July 2014 - October 2014
Jack's Family Restaurants, Inc. November 2006 - October 2014
The Home Depot April 2014 - August 2014
ITT Technical Institute May 2013 - March 2014
Vector Marketing April 2012 - October 2012
BURGER KING® June 2002 - June 2004
Skills
Motherboards, Switches, Customer Service, Hard Drives, Routers, XP, Visio, Word, Excel, PowerPoint, Microsoft Office, Microsoft Word, Microsoft Excel, Computer Hardware, Retail, Windows 7, Windows XP, Sales, Telephone Skills, Leadership, Windows, Troubleshooting
Education
ITT Technical Institute-Bessemer 2012 — 2014
Bachelor of Science (BS) EECT, Electrical, Electronic and Communications Engineering Technology/Technician, 3.98
ITT Technical Institute-Bessemer 2010 — 2012
Associate of Applied Science, Computer and Electronics Engineering Technology, 3.95
Pell City High 2000 — 2004
Diploma
Bright House Networks June 2015 - Present
Bright House Networks July 2014 - June 2015
AAR Precision Systems November 2007 - July 2014
jabil circuit October 1999 - February 2006
Skills
Troubleshooting, Customer Service, TCP/IP, Root Cause Analysis, Software Installation, Hardware, Remote Desktop, Computer Hardware, Active Directory, Manufacturing, LAN-WAN, Cisco IOS, Project Management, Microsoft Office, Continuous Improvement, Lean Manufacturing, Electronics..., SMT, SPC, 5S, Microsoft Servers, pc hardware, PC software, OSI Model, Event Management, System Administration, Microsoft Word, Microsoft SQL Server, Blueprint Reading, Organization &..., telecommunication models, Communication Skills, DNS, VM, Windows 7, Networking
Education
ITT Technical Institute-Tampa 2012 — 2014
Associate of Science (A.S.), Network and System Administration/Administrator, GPA 3.82
Lanark Grammar School 1989 — 1995
Bright House Networks May 2015 - Present
Bright House Networks October 2013 - May 2015
Apple October 2011 - July 2013
The Home Depot September 2004 - March 2009
Skills
OS X, iOS, iPhone, Troubleshooting, iWork, Technical Support, Computer Hardware, Mac OS, Mac, Windows XP, Computer Repair, Windows 7, Hardware, Windows Vista, Help Desk Support, iPad, Software Installation, Wireless Networking, Windows XP Pro, Laptops, Computer Maintenance, Remote Desktop, Microsoft Exchange, Windows, Operating Systems, iPod, Network Administration, Active Directory, Networking, iPhone Support, Mac OS X Server, Hardware Support, Desktop Computers, Windows Server, VMware, Software, Servers, DHCP, DNS, Group Policy, Customer Support, Microsoft Office 2007, Computer Security, iTunes, TCP/IP, System Administration, LAN-WAN, Keynote, Microsoft Office, Customer Service
Education
ITT Technical Institute-Tampa 2013 — 2014
Associate of Arts (A.A.), Network and System Administration/Administrator
Bright House Networks April 2014 - Present
Sprint July 2012 - April 2014
Exit Realty Access April 2013 - December 2013
Kaplan University April 2009 - June 2012
Landco LLC February 2000 - January 2009
MCI Worldcom 1998 - 2000
Skills
Real Estate Transactions, Real Estate Negotiating, Marketing Strategy, Business Development, Direct Sales, Salesforce.com, Sales Presentations, Sales Process, Consulting, Sales, Admissions, New Home Sales, Buyers, Sellers, First Time Home Buyers, Relocation, Foreclosures, Short Sales, Sales Management, Strategic Planning, Strategic Partnerships, Team Building, Business Strategy, Business Process..., Business Process, Wireless, Wireless Networking, Telecommunications, Training, Employee Training, Account Management, Strategic Communications, Customer Retention, Customer Satisfaction, Selling, Marketing, Negotiation, Cold Calling, Management, Team Leadership, Leadership, Solution Selling, New Business Development, Coaching, Public Speaking, Contract Negotiation, Sales Operations, B2B, Microsoft Office, Real Estate
Education
Kaplan University 2009 — 2011
Bachelor of Science in Business, Business Management, 4.0
US Navy February 2009 - February 2014
Bright House Networks May 2007 - May 2008
Texas Roadhouse January 2006 - February 2008
Skills
Adobe Creative Suite, Microsoft Office, PowerPoint, Typing, Vector Illustration, Photography, Web Design, Graphic Design, Public Relations, Journalism, Social Media, Dreamweaver, Photoshop, Illustrator, InDesign, Layout, Typography, Logo Design, Lightroom, Studio Photography, Digital Photography, Portrait Photography, Wedding Photography, Writing, Creative Writing, Microsoft Word, Management, Organization, Magazine Layout Design, Graphics Layout, 2D graphics, Information Graphics, Facebook, Pinterest, Instagram, Photo Editor, Publishing, Advertising, Navy, Storytelling, Newspapers, Illustration, Active DoD Secret..., Command, Military Experience, Broadcast, Military Affairs, Public Affairs, Military Operations, National Security
Education
Indiana University-Purdue University at Indianapolis 2015 — 2018
Visual Arts & Communications, Graphic Design
Ivy Tech Community College 2007 — 2008
Bright House Networks January 2013 - Present
Bright House Networks April 2011 - January 2013
Bright House Networks October 2007 - April 2011
Skills
Managed Services, Solution Selling, Direct Sales, Telecommunications, VoIP, Account Management, Cold Calling, Wireless, Customer Retention, Telephony, Sales Process, Customer Satisfaction, Customer Service, Knowledge Management, Sales Operations, Selling, Structured Cabling, Sales
Education
International Academy of Design and Technology-Tampa 2004 — 2007
Bachelor of Fine Arts, Fashion Design and Marketing
Cape Coral High School
Ronald R. Wolfe and Associates July 2013 - June 2015
Bright House Networks 2015 - 2015
Verizon Wireless October 2012 - May 2013
Verizon Wireless March 2007 - April 2011
Hampton November 2005 - January 2007
Skills
Cold Calling, Sales Management, Call Centers, Coaching, Microsoft Office, Account Management, Telecommunications, Leadership, Customer Satisfaction, Customer Retention, Solution Selling, Sales, Wireless, Sales Operations, Customer Service, Vendor Management, Networking, Selling, Troubleshooting, Marketing, Customer Experience, Team Leadership, Training, Legal Assistance, Legal Assistants, Legal Administration, Client Billing, Desktop Computers, Windows, Paralegals, Technical Support, Help Desk Support, Computer Repair, Computer Hardware, IT Hardware Support, Time Management, Direct Sales, Team Building, Inventory Management, Retail
Education
ITT Technical Institute-Tampa 2006 — 2010
Bachelor of Applied Science (B.A.Sc.), Computer and Information Systems Security/Information Assurance
Bright House Networks April 2012 - Present
Publix Super Markets May 2008 - April 2012
Innovative Project Solutions January 2008 - May 2008
Digney York Associates, LLC June 2006 - January 2008
JP Electric April 2007 - November 2007
Skills
N+, A+, AutoCAD, Architecture Drafting:..., Electricians..., Telecommunication..., Troubleshooting
Education
New Horizons Computer Learning Center 2014 — 2014
A+ N+ Certifications
Penn Foster 2008 — 2010
Electrician Certicfication, Electricity
Instituto de Banca y Comercio Inc 2005 — 2006
Architectural Drafting/Cad Certification, Blu Prints
Bright House Networks February 2014 - Present
Skills
Troubleshooting, Telecommunications, VoIP, Cisco Technologies, Switches, TCP/IP, Active Directory, Windows Server, Network Administration, Routers, Computer Hardware, Wireless, Wireless Networking, IP, Operating Systems
Education
ITT Technical Institute-Jacksonville 2008 — 2010
AS, Information Technology
Bright House Networks
Skills
Telecommunications, Telephony, Troubleshooting, VoIP, Fiber Optics, Ethernet, IP, Solution Selling, Sales Engineering, Project Management, SIP Trunking, Sales, MPLS, Managed Services, Unified Communications, WAN, Metro Ethernet, Hosted Services, PRI, Co-location, Wireless, Networking, SIP, T1, Network Design
Education
Strayer University (VA) 2012 — 2015
Bachelor's of Science, Computer Information Systems, Internetworking Technology & Programming Technology
ITT Technical Institute-Indianapolis 2002 — 2004
Associate of Arts and Sciences (A.A.S.), Computer Systems Networking and Telecommunications
Mary Kay Inc. October 2014 - Present
Mobi Wireless Management November 2012 - October 2014
Duke Realty Corporation July 2011 - December 2011
That's Good HR (Duke Realty) March 2011 - July 2011
Lee Hecht Harrison 2011 - 2011
Phoenix Brands January 2009 - May 2010
Phoenix Brands January 2009 - May 2010
Bright House Networks 2009 - 2010
KForce April 2008 - January 2009
Central Security and Communications November 2005 - February 2008
Skills
Accounting, Accounts Receivable, Customer Service, Microsoft Word, Team Building, PowerPoint, Microsoft Excel, Microsoft Office, Credit, Sales, Human Resources, Software Documentation, Leadership, Invoicing, Customer Satisfaction, Account Management, Process Improvement
Education
Ivy Tech Community College 2015 — 2017
Bachelor of Applied Science (B.A.Sc.), Radiologic Technology/Science - Radiographer
University of Phoenix 2009 — 2010
Associates, Criminal Justice
PwC July 2014 - Present
PwC August 2013 - July 2014
PwC February 2013 - August 2013
Bright House Networks November 2012 - February 2013
Leduc Memorial February 2010 - June 2012
United Bank & Trust February 2011 - October 2011
Skills
Banking, Microsoft Word, Microsoft Office, Customer Service, Microsoft Excel, Access, PowerPoint, Recruiting, Outlook, Photoshop, Office Management, Microsoft Publisher, Microsoft Exchange, Onboarding, Mortgage Lending, Portfolio Management, Human Resources, Financial Analysis, Analysis, PeopleSoft, Teamwork, Management, Credit, Applicant Tracking..., Team Leadership, Account Management, Customer Retention, CRM, Sourcing, Interviews, Employee Relations, Sales
Education
Kansas State University 2009 — 2012
BS, Management
nimblejack LLC April 2015 - Present
xiik October 2014 - April 2015
Fat Atom December 2012 - April 2014
ExactTarget March 2011 - June 2012
Bright House Networks January 2007 - August 2007
Apple June 2005 - November 2006
Skills
Social Media, Copywriting, Marketing, OS X, Public Speaking, Marketing Communications, B2B, Sales, Creative Writing, Social Media Marketing, Email Marketing, Sales Process, Training, Direct Mail, Blogging, Marketing Strategy, Content Strategy
Education
Indiana Wesleyan University 2007 — 2009
Bachelor of Science, Marketing
Newsome Notary Signing Agency January 2015 - Present
Bright House Networks July 2010 - Present
Medco Health Solutions UK August 2007 - April 2009
Verizon Enterprise Solutions December 2004 - June 2007
Skills
Customer Service, Training, Leadership, Sales, Management, Team Building, Call Centers, Networking, Microsoft Word, Strategic Planning, Troubleshooting, Technical Recruiting, Sourcing, Telecommunications, Applicant Tracking..., Visio, SharePoint, Time Management, Microsoft Excel, New Business Development, Microsoft Office, Strategy, Business Development, Customer Satisfaction, Human Resources, Team Leadership, CRM, Teamwork, Process Improvement, Social Networking, Microsoft SQL Server, PowerPoint, Project Management, Customer Support, Call Center, Technical Support, Access, Signing Agent, SQL
Education
University of Phoenix 2014 — 2018
Bachelor of Applied Science (B.A.Sc.), Information Technology with a concentration in Advanced Networking, 3.33
Hillsborough Community College 2011 — 2011
Certificate Of Completion, Intermediate Microsoft Excel, A
Hillsborough Community College 2011 — 2011
Certificate of Completion, Introduction to SQL, A
Kaplan University 2009 — 2010
Business Administration
NetCracker September 2013 - Present
Comcast July 2013 - September 2013
Infosys Technologies Ltd September 2006 - July 2013
Bright House Networks May 2012 - June 2013
BT January 2007 - 2012
Infosys September 2006 - December 2008
Skills
Java, Spring, Telecommunications, Service Assurance, Service Delivery, Requirements Analysis, Strategy, Business Process..., Performance Tuning, Technical Design, Telecom BSS, Enterprise Architecture, Network Performance..., Alarm Management, Customer Experience..., Carrier Ethernet, DSL, J2EE Web Services, Broadband, Agile Methodologies, Consultants, Broadband Networks, Web Services, Network Design, JMS, Business Requirements, BSS, Inventory Management, LTE, Solution Architecture, Project Management, SDLC, Business Analysis, Integration, Software Project..., Unix
Education
Jawaharlal Nehru Technological University 2002 — 2006
Bachelor of Technology, Computer Science Engineering
Bright House Networks January 2014 - Present
Bright House Networks March 2006 - December 2013
Gemini Industries January 2003 - March 2005
American Management Systems March 1996 - December 2002
Skills
Troubleshooting, Windows Server, TCP/IP, Active Directory, Cisco Technologies, Network Administration, Network Security, Routers, Disaster Recovery, Solaris, VMware, Linux, Servers, DNS, Switches, Unix, VoIP, System Administration, VPN, Technical Support
Education
Hampton University 1989 — 1994
Bachelor of Applied Science (B.A.Sc.), Computer and Information Systems Security/Information Assurance
Hampton University
Bright House Networks
Skills
Call Centers, Customer Experience, Customer Satisfaction, Customer Service, Leadership, Microsoft Office, Project Management, Sales, Team Building, Telecommunications, Training, Troubleshooting, VoIP, Wireless
Education
Howard University
Self-employed May 2006 - Present
Bright House Networks March 2003 - Present
Skills
Computer Hardware, Customer Service, Photoshop, Digital Photography, Photography, Portrait Photography, Wedding Photography, Event Photography, Sports Photography, Mac, Image Editing, Lightroom, Sales, Microsoft Office, Social Media Marketing, Social Media, Social Networking
Education
Indiana real estate institute. 2014 — 2015
Indiana real estate broker class, Real Estate
Indiana Business College 2000 — 2001
Information Technology
Bright House Networks March 2013 - Present
ITT Technical Institute April 2012 - March 2013
Marines October 2009 - May 2012
United States Marine Corps June 2003 - May 2012
military June 2003 - May 2012
Skills
Recruiting, Marketing Communications, Inside Sales, Organizational..., Building Relationships, Negotiation, Employee Relations, Personnel Management, Leadership Development, Cell Phone Repair..., Military, Security Clearance, Government, Military Experience, Operational Planning, Policy, Microsoft Office, Background Checks, Computer Repair, Telecommunication..., Wireless Networking
Education
Harrison College 2013 — 2015
Bachelor of Science (BS), Information Technology
Harrison College-Indianapolis 2011 — 2013
Associate's Degree, Criminal Justice
Lawton High School 1999 — 2003
Diploma
FPL FiberNet December 2013 - Present
Carrie Wildes Photography March 2013 - Present
Greenlee Photography January 2009 - Present
Bright House Networks October 2007 - December 2013
Hillsborough County Sheriffs Office April 2001 - September 2007
Skills
Studio Photography, Lifestyle Photography, Photoshop, Black & White, Architectural..., Fashion Photography, Still Life, Senior Portraits, Lightroom, Travel Photography, Environmental..., Landscape Photography, Graphic Design, Fine Art, Art, Digital Imaging, Image Editing, Logo Design, Mac, Painting, Photo Shoots, Boudoir, Wedding Photojournalism, Family Photography, Adobe Creative Suite
Education
International Academy of Design and Technology-Tampa 2009 — 2010
Associate of Science (A.S.), Photography, A
Durant Sr High School 1997 — 1999
Diploma
Bright House Networks August 2013 - Present
Bright House Networks September 2012 - August 2013
Bright House Networks August 2007 - September 2012
Bright House Networks October 2005 - August 2007
Bright House Networks February 2005 - October 2005
Bright House Networks December 2003 - February 2005
Skills
Telecommunications, VoIP, IP, Call Center, Wireless, Broadband, Telephony, Provisioning, Ethernet, Computer Network..., LAN-WAN, WAN, TCP/IP, Troubleshooting, Networking, Routing, Technical Support, DOCSIS, Customer Retention, Computer Hardware, DHCP, Switches, Routers, Call Centers, Wireless Networking, Managed Services, Management, Network Engineering, Quality Assurance, Network Design, Security, Avaya, Cisco Technologies, Network Architecture, Cisco IOS
Education
Herzing University-Winter Park 2012 — 2012
Bachelor of Science (BS), Information Technology
Herzing University-Winter Park 2001 — 2004
Associate of Science (A.S.), Computer Networking Technology
Bright House Networks September 2013 - Present
Bright House Networks August 2013 - 2013
Hillsborough County Supervisor of Elections June 2012 - November 2012
Skills
Linux server..., Microsoft Office 2007, Cisco IOS, Microsoft Windows..., Microsoft Exchange..., Microsoft Windows 7, Microsoft Windows XP, 2008 R2, XP, Computer Hardware, Operating Systems, DHCP, Windows Server, Windows 7, Network Security, Linux System..., Microsoft Exchange, Active Directory, A+ Certified, Technical Support, Networking, Windows, Windows XP, Laptops, Servers, Troubleshooting, TCP/IP
Education
ITT Technical Institute-Tampa 2010 — 2012
Associate of Science (A.S.), Information Technology, 3.52
WOW! Business June 2014 - Present
Bright House Networks April 2012 - June 2014
Knight Enterprises February 2004 - April 2012
Skills
Routers, Technical Support, Networking, Switches, Active Directory, Computer Hardware, Servers, Software Installation, Troubleshooting, VPN, VoIP, Network Engineering, Group Policy, TCP/IP, Linux, OS X, DNS, Windows Server, Telecommunications, Windows, Computer Repair, System Administration, Cisco Routers, Firewalls, Help Desk Support, System Deployment, Data Center, LAN-WAN, IP, Cisco IOS, Antivirus, Network Security, DHCP, Network Administration, Software Documentation, Disaster Recovery, WAN, VMware ESX, Android, Ubuntu, IPv6, CentOS
Education
ITT Technical Institute-Tampa 2007 — 2010
BACHELOR OF SCIENCE, INFORMATION SYSTEMS SECURITY, 4.0
Mathematical High School "Baba Tonka" 1989 — 1995
High School Diploma, Mathematics and Computer Science
Broadband Networks/Omnicity April 2013 - February 2014
Cable ONE June 2011 - April 2012
Time Warner Cable 1980 - 2011
Time Warner Cable 1980 - 2011
Time Warner Cable 1980 - 2011
Bright House Networks May 2000 - March 2010
BrightHouse Networks January 2000 - January 2010
Time Warner Cable January 1998 - January 2000
Paragon Cable, Southwest Division January 1988 - January 1998
Paragon Cable 1988 - 1998
Skills
Strategy, Business Development, Process Improvement, Start-ups, Employee Engagement, Executive Management, Strategic Planning, Leadership, Management, Training, Mergers & Acquisitions, Analysis, Entrepreneurship, Business Planning, Team Building, Forecasting, Marketing, Telecommunications, Team Leadership, Budgets, Call Centers, Customer Service, Contract Negotiation, Negotiation, Business Strategy, Operations Management, Sales Operations, Marketing Strategy, Integration, Sales, Financial Analysis, Program Management, Strategic Partnerships, Cross-functional Team..., Vendor Management, Competitive Analysis, Product Management, Networking
Education
IFREC (Institute of Florida Real Estate Careers) 2014 — 2020
Real Estate, Successful Completion
West Volusia County Board of Realtors 2014 — 2015
Real Estate Marketing Analysis and Property Valuation, Successful Completion
Harvard University 2008 — 2008
Telecommunications Management, Successful Completion Certificate
Downing College, Cambridge University 1987 — 1987
Law, Successful Completion Certificate
The University of Memphis 1974 — 1979
B.A., Political Science
Indiana Commission for Continuing Legal Education
Certificate, Civil Mediation
The University of Memphis
Graduate coursework, public administration
The University of Memphis
B.A, Political Science
Bright House Networks December 2012 - Present
XO Communications January 2012 - December 2012
XO Communications 2009 - February 2012
XO Communications 2005 - 2009
T-Mobile 2003 - 2005
US Networks 2002 - 2003
WorldCom 1996 - 2002
Skills
Long Distance, Managed Services, MPLS, VoIP, Telecommunications, Collocation, PRI, PBX, Private Line, Business Acumen, Channel, Ethernet, Sales Management, Data Center, B2B, P&L, Disaster Recovery, Contract Negotiation, Forecasting, Strategic Planning, Customer Service, Budgeting, Segmentation, Hosted Services, Solution Selling, Contract Negotiations, Unified Communications, Colocation, Consultative Selling, Direct Sales, SIP Trunking, Channel Management, Sales Process, Broadband, Hosted VoIP, Wireless, LAN/WAN, Channel Partners, Professional Services, SaaS, Strategic Partnerships, WAN, Telephony, Call Center, IP, Sales Support, SIP, Cloud Computing, Local Government, Co-location
Education
Harvard Business School Executive Education 2011 — 2011
Leading Change and Organizational Renewal, Business Administration and Management, General
Roanoke College 1990 — 1995
BA, Psychology
Bright House Networks July 2013 - November 2014
Verizon January 2007 - July 2013
MCI / WorldCom Corporation April 2004 - January 2007
Intermedia Communications June 2000 - April 2004
GTE, Florida 1989 - 2001
Skills
Telecommunications, Vendor Management, Program Management, Business Analysis, Integration, Operations Management, CRM, Business Process..., Management, Project Management, Billing Systems, Outsourcing, Call Center, Cross-functional Team..., Process Improvement, Call Centers, Leadership, Budgets, SDLC, Team Leadership, Order Management, Product Management, Visio, Networking, PMO, Business Intelligence, Outsourcing Management, Project Planning, Software Documentation, PMP, ITIL, Data Center, Analysis, Strategic Planning, Troubleshooting, VoIP, Broadband Networks, Financial Analysis, Forecasting, Financial Reporting, Financial Modeling, Microsoft Office
Education
Illinois State University 1986 — 1989
Bachelor of Science (B.S.), Accounting, Mathematics, 3.3
University of Houston 1985 — 1986
Chemical Engineering
Bright House Networks June 2015 - Present
The Heritage Group February 2014 - Present
Markeys Rental and Staging September 2012 - Present
The Ridge September 2011 - October 2011
Double Oak Farm March 2010 - May 2011
Skills
Audio Visual Rental, Audio Visual Support, Digital Photography, Event Producing, Sound, Film Production
Education
Illinois Institute of Art-Chicago 2011 — 2016
Digitial Film Production
IUPUC 2011 — 2011
Photography
Indiana Wesleyan University
Ivy Tech Community College
Suddenlink Communications 2006 - Present
Bright House Networks 2013 - 2014
Savvis November 2011 - September 2013
Time Warner Cable 2009 - 2010
Charter Communications 2003 - 2006
AT&T 2000 - 2003
Skills
SDLC, Change Management, SQL, Integration, Enterprise Architecture, Program Management, Business Analysis, Agile Methodologies, Billing Systems, Vendor Management, Process Improvement, Visio, Call Centers, Software Project..., Project Management, Requirements Analysis, Telecommunications, Call Center, Unix, Requirements Gathering, Oracle, VoIP, Business Intelligence, Cloud Computing, Strategic Planning, Management
Education
Iowa State University 1983 — 1988
BS, History, Social Studies
Visit Tampa Bay August 2014 - Present
Fox Sports Florida.com October 2011 - August 2014
Our Team Sports October 2009 - August 2014
WFLA-TV April 2013 - May 2014
WFLA-TV December 2012 - March 2013
WFLA-TV August 2012 - December 2012
WFLA-TV August 2010 - December 2011
WFTS-TV April 2011 - August 2011
Bright House Networks April 2009 - December 2009
WFLA-TV May 2003 - March 2009
Skills
Editing, Public Speaking, Sports, ENPS, Broadcast, Final Cut Pro, Television, Broadcast Journalism, Storytelling, Journalism, Producing, Breaking News, Broadcast Television, News Writing, Camera, Radio, Video Production, Video, Avid, Media Relations, Videography, Radio Broadcasting, AP Style, Non-linear Editing, Press Releases, New Media, Multimedia, Video Editing, Sports Writing, Avid Newscutter, Play-by-play, Radio Producing, Adobe Audition, Newspapers, Media Production, Voice Over, Audio Editing, Radio Host, Online Journalism, Camera Operating, Field Producing, Digital Media, Facebook, Radio Production
Education
Iowa State University 1981 — 1985
Bachelor of Arts (B.A.), Journalism
SCTE 2010 - Present
Bright House Networks July 2005 - Present
Bright House Networks March 2000 - July 2005
Bright House Networks November 1997 - March 2000
Pasch & Sons Construction January 1988 - August 1997
Skills
Telecommunications, VoIP, Broadband, Wireless, DOCSIS, Telephony, Cable Television, Ethernet, Team Leadership, Cabling, Training, Team Building, HFC, Cable Modems, RF, Internet Services, Coax, Customer Experience, Networking, Fiber Optics, Computer Network..., IPTV, Optical Fiber, Wireless Networking, IP, DWDM, WiFi, Routers, VOD, LAN-WAN, TCP/IP, Cables, Cat5, IPv6
Education
Lewis University 1994 — 1996
Joliet Junior College 1992 — 1994
Associate's degree, Business Administration and Management, General
Advance Auto Parts July 2014 - September 2014
Bright House Networks September 2006 - April 2013
. March 2006 - August 2006
Advanced Technical Support Solution September 2003 - February 2006
Great Lakes Automotive March 2002 - October 2002
Duke of Oil April 2001 - March 2002
Skills
Customer Service, Customer Retention, Customer Satisfaction, Automotive Repair, Cable Television, Cable Modems, Cable Networks, Cable Broadband, Wireless Networking, Computer Repair, Automotive Aftermarket, CCTV, Vehicle Maintenance, Driving License, Defensive Driving, Safe Driving, Drug Free Workplace, Creative Writing, Digital Photography, A/V systems, A/V Installation, Home Repairs, Electronics Repair, Shooting Sports, Guns, Customer Oriented, Parts, Software Installation, Preventive Maintenance, Automotive, Maintenance & Repair, Electronics, Troubleshooting, Mechanics, Vehicles
Education
St. Petersburg College 2013 — 2016
Jones International University 2006 — 2012
System Technician, Cable Theory
Universal Technical Institute of Illinois Inc 2001 — 2003
General Automotive Mechanics
Munster High School 2000 — 2002
General Education Diploma
Search Optics September 2015 - Present
Wide Open West March 2014 - January 2015
Midwest Memorial Group February 2013 - February 2014
Bright House Networks April 2011 - February 2013
Bright House Networks January 2001 - April 2011
Time Warner Cable September 1999 - January 2001
Time Warner Cable April 1998 - September 1999
Metrovision Cable January 1994 - April 1998
Skills
Team Building and..., Exemplary Internal and..., Planning, Development,..., Leadership, Relationship Management, Sales Management, Direct Sales, Sales, Broadband, Competitive Analysis, Customer Acquisition, Negotiation, Customer Retention, Management, Market Research, Telecommunications, Marketing, Product Marketing, Customer Experience, Contract Negotiation, Strategic Partnerships, Sales Process, Direct Marketing, Selling, Sales Operations, Sales Presentations, Brand Management, Marketing Management, Customer Service, Customer Satisfaction, Account Management, New Business Development, Solution Selling, Strategy, Marketing Strategy, CRM, Team Building, B2B, Business Strategy, Call Centers, Coaching, Lead Generation, Retail, Cold Calling, Change Management, Team Leadership, Online Marketing, Marketing Communications, Business Planning, Strategic Planning
Education
Jones International University 2008 — 2008
Honors Graduate, Business Law
Jones International University 2004 — 2004
Honors Graduate, Marketing
Jones International University 2003 — 2003
Honors Graduate, Principles of Management
Schoolcraft College 1999 — 2001
Business/Education
University of Michigan-Dearborn 1989 — 1993
English/Mathematics/Communications
Other
VA HOSPITAL November 2014 - Present
BHN October 2006 - July 2013
Brighthouse Networks February 2003 - October 2006
Bright House Networks December 1997 - February 2003
Sunglass Hut July 1996 - December 1997
Holiday Inn Express April 1995 - December 1997
Skills
Call Center, Workforce Management, Escalation, Customer Satisfaction, Technical Support, Troubleshooting, Customer Service, Telecommunications, ACD, Avaya, Call Centers, Telephony, Networking, Customer Experience, VoIP, Computer Hardware, Human Resources, Customer Retention, Broadband, Wireless
Education
Huntingdon College 2010 — 2012
Bachelor of Science Degree, Business Management, 3.207
Lawson State community College 1991 — 1994
Associate of Science (A.S.), Business Administration and Management, General, 3.0
Carver High School 1987 — 1991
General Diploma
Cyprexx Services April 2014 - Present
Rapid Refill Ink July 2012 - Present
Bright House Networks August 1987 - June 2012
Skills
Exceptional People..., Friendly Personality, Extrovert, Caring
Education
Limestone College 1978 — 1979
Health and Physical Education/Fitness
Harford Community College 1976 — 1977
no degree transferred, Liberaln Arts Studied
Bright House Networks December 2013 - Present
HireVergence - Bright House October 2012 - November 2013
USA Trade and Exports September 2011 - December 2012
Smart City Networks November 2010 - September 2011
Robert Half /Millenium Technology Group October 2009 - December 2009
TekSystems/Embarq NOC January 2009 - September 2009
Ruth's Chris Steak House November 2007 - May 2008
The Revere Group June 2007 - October 2007
Skills
Cisco Technologies, VoIP, Wireless, WAN, Routers, Wireless Networking, Cisco Wireless, LAN-WAN, Network Engineering, Fiber Optic Networks, Cisco Routers, Ruckus Technologies, Motorola Hardware, Ericsson Technologies, Microsoft Technologies, Troubleshooting, Computer Network..., Telecommunications, Export, Switches, Networking, Technical Support, Hardware, Operating Systems, Help Desk Support, Network Administration, Firewalls, TCP/IP, WiFi
Education
ITT Technical Institute-Lake Mary 2005 — 2008
Associate of Science (AS), Computer Software and Media Applications
Tech Pros Group Inc 2005 — 2005
CCNA, MCP, MCSA, MCSE, Certification
Valencia Community College
Associate's degree, Computer Software Engineering
Keller Williams Real Estate January 2015 - Present
Bright House Networks December 2008 - April 2015
Realty Executives- Adamo & Associates March 2014 - January 2015
Verizon Data Services February 2008 - December 2008
SWI Digital October 2005 - October 2007
Skills
Lead Generation, Online Advertising, Sales Management, Sales, Online Marketing, Marketing Strategy, Social Media, Direct Sales, Selling, Customer Service, Marketing, Sales Process, Account Management, Advertising, SEO, Contract Negotiation, Customer Retention, Call Centers, Microsoft Office, Customer Satisfaction, New Business Development, Negotiation, Sales Presentations, Cold Calling, Strategic Planning, Telecommunications, Project Management, Sales Operations, Management, Social Media Marketing, B2B, Team Leadership, Salesforce.com, Strategic Partnerships, Social Networking, Solution Selling
Education
Bob Houge School of Real Estate
Real Estate Sales Accociate, Real Estate
International Academy of Design 2001 — 2003
Associates, Interior Design
Tampa Tech 2000 — 2001
Computer Networking
ITT Technical Institute/Educational Services Inc. August 2013 - Present
Harrison College August 2010 - January 2014
ITT Technical Institute August 2012 - August 2013
Bright House Networks November 2008 - August 2012
IUPUI. SPEA January 2011 - May 2011
Muesing Management 2008 - July 2010
Woodard, Emhardt, Moriarty, McNett & Henry LLP August 2007 - July 2008
IUPUI, Purdue School of Engineering & Technology October 2003 - August 2007
Kelley School of Business, The Johnson Center for Entrepreneurship & Innovation May 2001 - September 2003
Indiana University Bloomington, Kelley School of Business, Undergraduate Placement Office January 2001 - May 2001
Skills
Strategic Thinking, Full-cycle Recruiting, Employee Relation, Employee Relations, SDLC, Employee Benefits, HRIS, Recruiting, Public Speaking, Career Development, Human Resources, Labor Relations, Conflict Resolution, Applicant Tracking..., Payroll, Staff Development, Change Management, Policy, FMLA, Employee Handbooks, Leadership, Organizational..., Organizational..., Training, Temporary Placement, Strategic Planning, Project Management, Performance Management, Workforce Planning, Talent Acquisition, Coaching, Onboarding, Process Improvement, Talent Management, Resume Writing, Career Counseling, Job Descriptions, Interviews, New Hire Orientations, Employee Training, Employment Law, Sourcing, HR Policies, Leadership Development, Employee Engagement, Management, System Administration, Succession Planning, Personnel Management, Job Search Strategies
Education
Indiana University-Purdue University at Indianapolis 2004 — 2007
MS, Adult Education
Purdue University 2004 — 2007
Certificate, Human Resource Management
Indiana University Bloomington 1981 — 1985
BS, Fashion Merchandising/Business
SOMMI Jewelry July 2014 - Present
SAIC February 2011 - August 2013
Dunn&Co. November 2006 - July 2010
Bright House Networks February 2009 - May 2009
Skills
Art Direction, Advertising, Logo Design, Public Relations, Trade Shows, Email Marketing, Graphic Design, Layout, Magazines, Art, Adobe Creative Suite, Publications, Posters, Graphics, Web Design, Marketing
Education
International Academy of Design 2008 — 2010
MFA, Media Design Management
Northwestern State University 2001 — 2006
BFA, Graphic Communications and Studio Art
Nielsen August 2015 - Present
Triad Retail Media August 2013 - July 2015
Bright House Networks August 2009 - August 2013
BrianMcHenry.com January 2005 - August 2009
SophLogic March 2009 - June 2009
HurricaneShooters, LLC May 2008 - February 2009
America II Corporation July 2001 - February 2008
Brainbuzz.com January 2001 - July 2001
IMRGLOBAL, Inc. March 2000 - January 2001
National Consulting Group August 1999 - January 2000
Skills
Online Advertising, SEM, SEO, Project Management, Digital Media, Account Management, Management, HTML, Online Sales, Web Ad Operations, Web Project Management, DSM, Online Metrics, Ad Monetization, Google Ad Sense, Profit & Loss Management, RFP preparation, Omniture, Digital Strategy, Budget Management, Google Analytics, Online Retail Management, SaaS, Inventory Management, DART for Publishers, DFP Premium, Site Catalyst, Social Media, Video Advertising, Analytics, Reporting & Analysis, Video Implementation, Quality Assurance, HTML + CSS, Sales, Advertising, Lead Generation, Budgets, Marketing, P&L Management, RFP, Web Analytics, Integrated Marketing, Content Management, Strategy, Marketing Strategy, Contextual Advertising, behavioral advertising, Salesforce.com, FatTail
Education
University of South Florida 1993 — 1995
BA, Psychology
St. Petersburg College 1991 — 1993
AA, Human Services
University of Alaska Anchorage 1988 — 1991
General Studies
Ohio State University-Marion Campus 1986 — 1986
General Studies
Judson College (IL) 1985 — 1986
General Studies
City of Birmingham April 2015 - Present
Precision Resources, a division of the Trimarc Group Inc. July 2013 - November 2013
Intratek Computer, Inc. February 2013 - June 2013
Logista Solutions June 2010 - February 2013
Logista Solutions April 2008 - June 2010
Bright House Networks September 2007 - April 2008
PASS INC. July 2005 - March 2007
Teletech Inc. September 2000 - July 2005
Skills
Routers, Switches, VPN, Cisco Technologies, Network Security, Network Administration, DHCP, DNS, TCP/IP, VoIP, Cabling, Servers, Active Directory, Windows Server, Data Center, Operating Systems, A+ Certified, Troubleshooting, IIS, Windows XP Pro, Wireless Networking, Windows 7, LAN-WAN, Microsoft Certified..., Computer Hardware, Network Engineering, Security+, Technical Support, Networking, XP, Software Installation, Software Documentation, Computer Repair, Printers, Laptops, Cisco IOS, BMC Remedy, Cisco Routers, Help Desk Support, System Administration, Windows XP
Education
ITT Technical Institute-Bessemer 2008 — 2010
Associate's degree, Computer Systems Networking and Telecommunications
Indianapolis 360 July 2012 - Present
Finish Line April 2013 - April 2014
Bright House Networks May 2009 - January 2013
Comcast November 2004 - March 2009
Lifetouch Portrait Studios 2002 - 2004
Skills
Commercial Photography, Photoshop, Panoramic Photography, Google API, Social Media, Fiber Optic Cable, TDR, RF, Cable Modems, Cable Television, Performance Testing, FCC, Consumer Electronics, Systems Improvement, Work Ethic, Google Trusted..., Streetview, Mac OS X, Windows 7, Microsoft Office, Spectrum Analyzer, LAN-WAN, WiFi, RF troubleshooting
Education
Ivy Tech Community College 2006 — 2009
Associate's degree, Design and Visual Communications, General
Jones International University 2005 — 2013
Bright House Networks September 2013 - Present
Bright House Networks April 2011 - September 2013
Bright House Networks October 2010 - April 2011
Bright House Networks November 2007 - October 2010
Bright House Networks October 2005 - November 2007
Bright House Networks April 2005 - October 2005
Bright House Networks December 2004 - April 2005
Skills
Telecommunications, Ethernet, Call Center, Broadband, Integration, IP, DOCSIS, Team Building, VoIP, Troubleshooting, Account Management, Computer Network..., Microsoft Office, Voice & Data Convergence, Project Management, Vendor Management, Wireless, Management, Strategic Partnerships, Customer Service, Sales Management, Product Management, Sales, Visio, Telephony, Process Improvement, SharePoint, Customer Satisfaction, Team Leadership, Business Analysis, Strategic Planning, New Business Development, Routers, Leadership, Cable Television, Networking, Cisco Technologies, Marketing Strategy, ICOMS, Direct Sales, Cross-functional Team..., Program Management, Customer Experience, Quality Assurance, Salesforce.com, Product Marketing, Strategy, Cloud Computing, CRM, Mobile Devices
Education
Jones International University
BBA (In Progress), Customer Care Management, 4.0
Bright House Networks June 2015 - Present
Havertys Furniture October 2012 - June 2015
Speedy Site Design June 2009 - October 2012
Phase 3 Media May 2012 - June 2012
Gwinnett Medical Center June 2011 - August 2011
Skills
Web Design, Graphic Design, Photoshop, Flash Animation, Dreamweaver, JavaScript, Website Development, CSS, SEO, Layout, Google Analytics, User Interface Design, Email Marketing, WordPress, PHP, Responsive Web Design, jQuery
Education
Gwinnett Technical College 2010 — 2012
Internet Specialist - Website Design, Web/Multimedia Management and Webmaster
Maxwell School of Technology 2006 — 2007
computer technology, Computer Technology Major
Bright House Networks Business Solutions September 2007 - Present
Bright House Networks October 2003 - September 2007
Master Halco, Inc. April 1999 - September 2003
Bellsouth 1999 - 2001
Skills
New Business Development, Telecommunications, Microsoft Office, Troubleshooting, Strategic Planning, Sales, Call Centers, Team Leadership, Training, Process Improvement, VoIP, Networking, Project Management, Customer Satisfaction
Education
Jacksonville State University 2010 — 2012
Masters of Science, System Engineering and Design
Mississippi Valley State University 1993 — 1998
Bachelor of Science, Biology
Bright House Networks April 2008 - Present
White Oaks Design 2005 - 2010
University of Phoenix November 2007 - November 2009
Axel & Associates, LLC September 2007 - April 2008
DME Holdings, LLC 2006 - 2007
3PV 2003 - 2006
Siemens Enterprise Communications 2001 - 2004
MG Tennis, LLC 1998 - 2001
MG Tennis, LLC 1998 - 2001
Skills
Technical Writing, Project Management, Business Analysis, Instructional Design, Software Documentation, Call Center, Telecommunications, VoIP, SharePoint, Troubleshooting, Process Improvement, Telephony, Project Planning, Networking, Call Centers, Avaya, Customer Satisfaction, Training, Management, Integration, Vendor Management, Customer Experience, Leadership, Start-ups, Program Management, Contact Centers, Wireless, Cisco Technologies, Data Center, IVR, IP, CRM, Unified Communications, System Administration, Disaster Recovery, TCP/IP, SIP, Avaya Technologies
Education
University of Phoenix 2001 — 2005
Master of Science (MS), Management Information Systems, General
Indiana University of Pennsylvania 1990 — 1995
Education, Sociology, History
Somerset Area High School 1987 — 1990
Graduate, College/University Preparatory and Advanced High School/Secondary Diploma Program
Bright House Networks October 2011 - Present
2020 Companies May 2002 - December 2005
Skills
CRM, Customer Service, Direct Sales, Leadership, Sales, Security, Technical Support, Telecommunications
Education
Indiana University Bloomington 2002 — 2007
Information Technology (Business Applications)
Indiana University
B.S, Information Technology
Indiana University
B.S, Information Technology
Bright House Networks January 2015 - Present
Emerson January 2009 - November 2011
Herzing University January 2009 - November 2011
Peach State Computer Mantenance September 2003 - December 2008
Marriott Hotels May 2000 - August 2003
Skills
Recruiting, Human Resources, Interviews, Management, Talent Acquisition, Coaching, Employee Relations, Business Process..., Problem Solving, Team Building, Business Solution, Customer Relations, Microsoft Office, Career Builder, Permanent Staffing, Sales, Cold Calling, Onboarding
Education
University of Nevada-Las Vegas 2011 — 2013
Executive Master of Business Administration (MBA), Business, Management, Marketing, and Related Support Services, 3.2
Herzing University-Atlanta 2008 — 2009
Bachelor of Science (BS), Business Administration, Management and Operations, 2.8
xoNecole August 2015 - Present
Freelancer August 2011 - Present
McMaster-Carr February 2014 - July 2015
Black Web 2.0 September 2013 - February 2014
Ogilvy Public Relations Worldwide August 2012 - September 2013
BET NETWORKS August 2011 - November 2011
Nike June 2011 - August 2011
NASCAR June 2010 - August 2010
Bright House Networks May 2008 - July 2009
Skills
writing, Editing, Corporate Communications, Social Media, Event Planning, Public Relations, Blogging, Facebook, Event Management, Press Releases, Social Media Marketing, Social Networking, Media Relations, Publicity, Final Cut Pro, Entertainment, Creative Writing, Journalism, Copywriting, New Media, Microsoft Office, Copy Editing, Digital Media, Marketing, Editorial, Publishing, WordPress, Writing
Education
Howard University 2008 — 2012
Bachelor, Marketing
IES Abroad Barcelona 2010 — 2010
Marketing
PwC June 2015 - August 2015
Roche May 2014 - August 2014
Bright House Networks June 2013 - August 2013
Bright House Networks June 2012 - August 2012
The Indianapolis Star (Youth Press) May 2009 - May 2012
Skills
Public Speaking, Social Networking, Adaptability, Event Planning, International Business, Team Leadership, Software Project..., Client Relations
Education
Indiana University Bloomington 2012 — 2016
Carmel High School
ADT September 2015 - Present
AT&T December 2007 - Present
Comcast Cable April 2006 - December 2006
Time Warner Cable October 2000 - February 2006
Bright House Networks 2000 - 2006
Skills
Telecommunications, Telephony, Unified Communications, Call Centers, VoIP, Managed Services, Vendor Management, Solution Selling, Management, Team Leadership, Account Management, Customer Service, Sales, Strategic Partnerships, Customer Retention
Education
Indiana Wesleyan University 2000 — 2002
Bachelor of Science (B.S.), Business Administration and Management, General
Purdue University 1991 — 1996
Civil Engineering
Bright House Networks June 2015 - Present
CenturyLink May 2012 - June 2015
Integra June 2011 - May 2012
CenturyLink September 2010 - June 2011
Windstream July 2009 - September 2010
Amdocs September 2006 - July 2009
amdocs 2006 - 2008
Skills
Unix, Telecommunications, C, Testing, User Acceptance Testing, Amdocs Ensemble Suite, Metasolv M6, Sasktel Martens, Requirements Analysis, Full SDLC, Oracle SQL & PL/SQL, Toad 9.0, BMC Remedy, Quality Center, COBOL, Open Source Software, SDLC
Education
Institute of Management Technology, Ghaziabad 2010 — 2011
APGDM, Systems
Rajiv Gandhi Prodyogiki Vishwavidyalaya 2002 — 2006
B.E., Computers Science
Simpkins School
Bright House Networks September 2009 - Present
PAETEC September 2003 - October 2009
WorldCom March 1998 - July 2003
Cedar HILL Assurance 1996 - 1998
Skills
MPLS, Metro Ethernet, SIP Trunking, Cloud Computing, Voice & Data Convergence, Healthcare Information..., Managed Services, VoIP, Co-location, Solution Selling, Telecommunications, Direct Sales, Ethernet, Account Management, PRI, IP, SIP, Sales Process, Data Center, Optical Fiber, Selling, Enterprise Software, Unified Communications
Education
Indiana University of Pennsylvania 1989 — 1994
Bachelor of Science (B.S.), Industrial Safety Engineering
Indiana University of Pennsylvania 1989 — 1994
Bachelor of Science (B.S.), Industrial Safety Technology/Engineering
Bright House Networks June 2011 - Present
Bright House Networks May 2009 - June 2011
Bright House Networks April 2008 - August 2009
Bright House Networks June 2002 - August 2008
Skills
Troubleshooting, Technical Support, Wireless Networking, VoIP, Computer Hardware, Software Installation, Routers, Security
Education
Herzing University-Birmingham 2002 — 2004
Bachelor's degree, Information Technology
bright house networks April 2008 - Present
Skills
Telecommunications, Cisco Technologies, IP, TCP/IP, Troubleshooting, Switches, Routers, MPLS, Wireless, Network Design, Ethernet, WAN, Networking, Network Engineering, VoIP, Network Security, Technical Support, VPN, Network Administration, Wireless Networking
Education
ITT Technical Institute-Lake Mary 2008 — 2010
Associate's degree, Computer Systems Networking and Telecommunications
ITT Technical Institute-Lake Mary 2006 — 2008
Associate of Science (AS), Computer Science
Gaylor Electric, Inc. February 2011 - Present
Bright House Networks April 2001 - July 2010
Toussaint and Company February 2000 - March 2001
Symix December 1993 - January 2000
Skills
Human Resources, Executive Office..., Employee Relations, Recruiting, Payroll, Employee Recognition, Workers Compensation, Unemployment Claims, Project Management, Office Management, Records Management, Planning & Execution of..., Customer Service, Accounts Payable, Microsoft Office, Facilities, Data Entry
Education
Ivy Tech Community College 1996 — 1997
General Studies
Indiana Business College 1991 — 1993
Graduate - Executive Secretary Program
Philips Healthcare April 2006 - Present
Bright House Networks January 2005 - March 2006
Nextel Communications January 2004 - January 2005
AT&T January 1998 - January 2004
Skills
Management, Leadership, Troubleshooting, Process Improvement, Project Management, Software Documentation, Customer Service, Microsoft Office, Cross-functional Team..., Technical Support, Program Management, Integration, Strategic Planning, Medical Devices, Quality Assurance
Education
Interactive College of Technology-Chamblee 2014 — 2016
Associate's degree, Computer and Information Sciences and Support Services, 4.0
University of Florida 1991 — 1997
Bachelor's degree, Parks, Recreation and Leisure Studies
Bright House Networks January 2014 - Present
DeVry Inc. February 2012 - August 2013
DeVry Inc. January 2011 - February 2012
Skills
Firewalls, Juniper, Cisco Technologies, Routers, Routing, Cisco IOS, HSRP, Cisco Nexus, OSPF, MPLS, Network Engineering, IOS-XR, IOS-XE, Switching, TCP/IP, Cisco, EIGRP, BGP, VPN, Wireless, SNMP, Telecommunications, Linux, DHCP, Windows Server, Network Design, IPv4, IPv6, VMware, Network Virtualization, VMware NSX, Cisco ACI, Juniper Technologies, MPLS VPN, Metro Ethernet, MP-BGP, VPLS, Fiber Optic Networks, JUNOS, Data Center, Multicast, QoS, MPLS-TE, DWDM, OpenFlow, Music Production, FL Studio, Sound Design, Music Theory
Education
ITT Technical Institute-Tampa 2004 — 2005
Skyline ATS
Skyline ATS
Bright House Networks August 2012 - Present
Decorative Stones LLC January 2009 - June 2012
Elec Tech Soltions January 2005 - January 2008
Broadband VI January 2002 - December 2004
Skills
Leadership, Cross-functional Team..., Budgeting, CCTV, Access Control, VoIP, Fire Alarm, WAN, Routers, Alarm Systems, Disaster Recovery, Networking, Telecommunications, Switches, Network Security, Computer Repair, Computer Engineering, Remote Access, Network Installation, Fiber Optics, Global Network..., Data Leakage, RF Engineering, Wireless Networking, Troubleshooting, Software Installation, Hardware, Security, Testing, Routing, RF, Project Management, Management, IP, Technical Support, Broadband, Network Design, Cisco Technologies, TCP/IP, Windows, Integration, Ethernet, Citrix, Wireless
Education
ITT Technical Institute-Fort Lauderdale
Engineer's degree, Computer Engineering
Hyatt Place, Crestline Hotels & Resorts August 2014 - Present
La Quinta Inn & Suites, First Hospitality Group December 2013 - August 2014
Canterbury Inn, Heyde Companies October 2012 - December 2013
Caribou Coffee June 2012 - September 2012
Red Roof Inns February 2011 - May 2012
Bright House Networks December 2008 - September 2010
Chase Suite Hotels September 2008 - September 2008
Chase Suite Hotels January 2006 - September 2008
Holiday Inn Express September 2003 - December 2005
Skills
Inventory Management, Accounts Payable, Expenses, Records Management, Revenue Analysis, Hospitality, Hotels, Hotel Management, Hospitality Management, Yield Management, Micros, Food & Beverage, Resorts, Customer Service, Restaurants, Sales, Budgets, Hospitality Industry, P&L, Training
Education
Iowa State University 2001 — 2005
Bachelor's Degree, Hospitality Management
Royal Flush Press October 2010 - Present
WJFF 90.5 FM August 2012 - Present
Wanju County Department of Education April 2009 - April 2011
Sun Trust February 2008 - June 2008
Valencia Community College August 2003 - May 2008
HD Supply May 2007 - December 2007
Bright House Networks December 2006 - May 2007
Keller Graduate School of Management May 2006 - September 2006
DICTAPHONE CORPORATION February 2003 - June 2005
Seminole Community College January 2003 - May 2005
Skills
Labor Economics, Business, Employment, Future Trends, Sociology, Psychology, Human Development, Workforce Planning, Career Strategist, Automation, Globalization, Millennials, Boomers, Social Change, Published Author, Project Management, Certified Project..., ESL, Systems Analysis, Database Administration, Poker, Bridge, Economics, Economic Research, Unemployment, Philosophy, Cosmology, Radio Broadcasting, Cold Calling, Editing, Strategy, Teaching, Radio Host, Books, Public Speaking, ENCO, Content Development, Proofreading, Publications, Copy Editing, Creative Writing, Content Strategy, Web Content, Newsletters, Technical Writing, Storytelling, Software Documentation, E-Learning, Social Media, Content Management
Education
Walden University 2005 — 2007
Ph.D., Applied Management and Decision Sciences
University of Phoenix 1998 — 2000
MBA, Technology Management
The George Washington University 1997 — 1998
Master's Certificate, Project Management
Indiana Vocational Technical College 1983 — 1985
All technical courses for A.S. in Computer Programming
Indiana University Bloomington 1980 — 1981
18 graduate credits, Sociology
University of Wisconsin-Milwaukee 1977 — 1979
B.A, Sociology
Lawrence University 1975 — 1976
Chemistry, Physics, English, Russian, Beer Drinking
Shorewood High School 1971 — 1975
H.S., English, Math, Science, German
University of Chicago Laboratory Schools 1961 — 1970
---
Menna Development and Management July 2012 - Present
Quality Resources February 2010 - July 2014
Bright House Networks June 2005 - November 2007
Skills
CompTIA A+ Certification, CompTIA Network+..., MCITP, Windows XP Pro, Windows Server 2003, Windows 7, Windows 8, Windows Server 2008, Windows Vista, Mac OS X, Linux, Active Directory, Microsoft Exchange, LAN-WAN, Dell PowerEdge Servers, Dell Workstations, Dell Switches, Cisco Routers, Cisco Servers, HP Proliant, HP Server Hardware, Laptops, iPad, PC, Mac, Microsoft Office, VoIP, Customer Service, Help Desk Support, Technical Support, Wireless Networking, Wireless Security, Wireless Routers, CCNA, Windows Server 2012, Windows Server, Management, Troubleshooting
Education
ITT Technical Institute-Tampa 2004 — 2007
Bachelor of Science (B.S.), Computer and Information Systems Security, 3.5 GPA
Palm Harbor University High School 1997 — 2000
High School Diploma, N/A
Bright House Networks November 2013 - Present
U.S. Army Reserve April 2006 - Present
RadioShack November 2009 - December 2014
Stream December 2007 - June 2008
Skills
Computer Network..., Cisco Routers, OSI Model, Secure CRT, Network Troubleshooting, TCP/IP, Microsoft Office, BMC Remedy Ticketing..., Salira, Sumitomo, Sales, Cisco Layer2 Switches, Inventory Control, Store Management, Inventory Management, Store Operations, Customer Service, Time Management, Profit, Planograms, Sales Management, POS
Education
Liberty University 2013 — 2015
Bachelor of Science (B.S.), Management Information Systems and Services
ITT Technical Institute-Tampa 2007 — 2009
Associate of Applied Science (AAS), Computer Networking Systems - Information Technology
Global Computer Services December 2010 - Present
Rapid Systems, Inc. October 2014 - April 2015
The Nielsen Company July 2010 - December 2011
LightPort, Inc. February 2010 - May 2010
Coleman & Associates February 2009 - February 2010
CA February 2008 - July 2008
Transworld Networks August 2006 - January 2008
Bright House Networks October 2001 - August 2006
Skills
Troubleshooting, Technical Support, Networking, CSS, Web Development, HTML, Databases, Dreamweaver, JavaScript, SEO, Windows, Operating Systems, Photoshop, Computer Repair, TCP/IP, Spanish, Wordpress, XP, Technical Services, Web Design, Software Installation, VPN, Microsoft Office, Security, Routers, Program Management, DHCP, Laptops, Hardware, Access, CMS, Flash, OS X, basic CSS, Technical Writing, Graphic Design, Illustrator, PHP, Social Media, Call Center, jQuery, E-commerce, MySQL, HTML 5, Mac, Computer Hardware, Windows 7, A+ Certified, Call Centers, WordPress
Education
Center for Technology Training 2012 — 2013
Acquiring licenses in, Net+, Security+, Windows 7 Config, Net Infra Conf, AD Conf, Server Admin.
University of Phoenix 2005 — 2007
Bachelors of Science, Information Technology
ITT Technical Institute-Tampa 1995 — 1997
Associates of Science, Electronic Engineering Technology
Pilgrim Quality Solutions March 2015 - Present
Pilgrim Quality Solutions June 2012 - March 2015
Suncoast Data Solutions March 2008 - March 2012
Ott-Lite Technologies November 2007 - February 2008
Bright House Networks March 2006 - November 2007
Bright House Networks June 2005 - March 2006
Internet Junction August 2000 - June 2002
Skills
Technical Support, Servers, Hardware, Troubleshooting, Citrix, Software Installation, Networking, Laptops, Backup Exec, Remote Desktop, Desktop Computers, Virus Removal, Windows Server, System Deployment, Backup Solutions, Network Administration, Remote Access
Education
ITT Technical Institute-Tampa 2003 — 2005
Associate of Science, Computer Networking Systems
University of South Florida 2001 — 2003
Associate of Arts (A.A.), Computer Information Systems
Bright House Networks September 2013 - Present
Bright House Networks June 2011 - September 2013
Bright House Networks December 2010 - June 2011
Bright House Networks June 2007 - December 2010
Bright House Networks October 2002 - June 2007
Armstrong Group of Companies April 1998 - July 2002
Armstrong Group of Companies July 1997 - April 1998
Skills
DOCSIS, Fiber Optics, IPTV, Computer Network..., Integration, Network Engineering, Cisco Technologies, CMTS, QAM, Digital Video, Cabling, MPLS, Fiber Optic Networks, Project Management, FTTx, DSL, Metro Ethernet, DNCS, Broadcast Engineering, Switched Digital Video, Capital Budgeting, Arris Technologies, Big Band Technologies, Unix, Cisco DNCS, Motorola DAC, Microsoft Project, Microsoft Visio, TCP/IP, BGP, Routing, Switching, Cisco RFGW, Encoders, Encoding, IP Networking, Budget Management, Cable Television, Ethernet, Telecommunications, Broadband, VoIP, IP, Troubleshooting, Switches, Optical Fiber, Networking, RF, VOD, System Deployment
Education
ITT Technical Institute-Pittsburgh 1998 — 2000
Electronic Engineering
Maestro Health June 2015 - Present
Maestro Health November 2014 - June 2015
Goldman Sachs April 2012 - October 2014
One on One Marketing July 2011 - January 2012
Maverik Inc June 2006 - June 2011
Bright House Networks July 2004 - May 2006
Skills
CSS, JavaScript, MySQL, PostgreSQL, HTML, PHP, MVC, SQL, XML, AJAX, jQuery, Databases, Microsoft SQL Server, OS X, Mac OS X, Employee Training, Google Analytics, Apache, IBM iSeries, Linux, Web Analytics, Joomla, LAMP, Training & Development, Employee Management, SQL Server, AS400, Java, SVN, Tomcat, JSP, DB2, Sybase, Unix, Windows, Autosys, Confluence, JIRA, Bash, Shell Scripting, Perl, Github, OS, Omniture, Site Catalyst, CVS, Postgre, Oracle
Education
University of Phoenix-Tampa Campus 2003 — 2005
Bachelor of Science, Information Technology
ITT Technical Institute-Tampa 2001 — 2002
Associate of Applied Science, Computer and Electronics Engineering Technology
Bright House Networks February 2015 - Present
TecniComputer June 2009 - February 2015
Legal Credit Solutions October 2014 - December 2014
Escuela de Artes Plásticas de Puerto Rico October 2013 - October 2014
World Media Inc. February 2013 - May 2013
Alert 1 November 2011 - December 2011
Skills
Windows Server, Windows 7, Windows XP Pro, Mac, Ubuntu, VMware Workstation, Hyper-V, Microsoft Office, Team Viewer, LogMeIn, iOS, Facebook, Android, Camtasia, CompTIA A+ Essentials, MVA, Structured Cabling, Mac OS X Server, Active Directory, Apple Remote Desktop, Windows Remote Desktop, Windows Phone, Internet Troubleshooting, Software Installation, Hardware Installation, Customer Service, Hardware, Windows XP
Education
Instituto de Banca y Comercio Inc 2012 — 2013
Associate's degree, Management Information Systems and Services, 3.89
Educational Computer Center 2005 — 2006
Certfication, Computer Installation and Repair Technology/Technician, 4.00
Bright House Networks May 2014 - Present
Bright House Networks June 2011 - May 2014
Bright House Networks March 2008 - May 2011
Bright House Networks September 2004 - April 2008
Delta Air Lines May 2002 - August 2004
Skills
Microsoft Office, Microsoft Excel, Customer Service, PowerPoint, Research, Outlook, Strategic Planning, SharePoint, Unified Communications, Bentley, Voltmeters, Amplifiers, Quality Control, Auditing, Digital Signal..., Telecommunications, VoIP, Networking, DOCSIS, Computer Hardware, Troubleshooting, Employee Training, TCP/IP protocols, Reliable, Testing, Wireless Networking, Routing, Training, Management, Leadership
Education
Indiana University - Kelley School of Business 2008 — 2014
Bachelor's Degree, Triple majors in Business Management, Human Resource Management, and International Studies
Ivy Tech Community College 2003 — 2004
Master of Publiic Administrati9n (tfyf5f/ lolzhMPA), Computer and Information Systems
NAVIS July 2014 - Present
Sykes April 2013 - April 2014
Harry and David August 2010 - April 2013
Bright House Networks 2008 - 2010
Bright House Networks 2006 - 2008
Skills
Process Improvement, Call Center, Telecommunications, Business Analysis, Cross-functional Team..., Customer Service, Call Centers, Forecasting, Customer Satisfaction, Customer Experience, Visio, Vendor Management, Data Analysis, Project Management, Business Intelligence, Quality Assurance, Integration, Marketing, Leadership, CRM, Technical Support, Analysis, Troubleshooting, Team Leadership, Salesforce.com, Business Analytics, Networking, VBA, Microsoft Office, Client Relations..., Outsourcing, BPO, Outsourcing Management, Financial Reporting, Microsoft Excel, Crystal Reports, Access, Workforce Management, Budgets, Business Process..., Contact Center..., SQL, Team Building, Operations Management, Program Management, Business Objects, AS400 system, eWFM, Avaya, SharePoint
Education
ITT Technical Institute-Lake Mary 1999 — 2001
Associate's Degree, Electronic Engineering Technology
Bright House Networks February 2013 - Present
Bright House Networks February 2012 - Present
Bright House Networks August 2007 - Present
Bright House Networks August 2005 - Present
Skills
Training, Cabling, Telecommunications, Motivation, Networking, Avaya, Onboarding, Vendor Management, Interviews, Talent Acquisition, Temporary Placement, New Hire Orientations, Soft Skills, Recruiting, Customer Satisfaction, Personnel Management, Wireless, VoIP, Employee Training, Hiring, Workshop Facilitation
Education
Benedictine College 1991 — 1992
English Language and Literature/Letters
Highland Community College
ComCom Systems, Inc. August 2012 - Present
Bright House Networks July 2007 - August 2012
Kegel's Produce February 2000 - February 2006
Skills
Computer Science, Computers, Android, Video Games, Software Installation, Security, Networking, Training, Hardware, Technical Support, Integration, Computer Hardware, Microsoft SQL Server, TCP/IP, Databases, System Deployment, DNS, Troubleshooting, IIS, XP, Servers, Help Desk Support
Education
Harrisburg Area Community College 1998 — 2002
Mathematics and Computer Science
Get A Life Inc LLC September 2005 - Present
Roeing Corporation January 2015 - Present
Eli Lilly and Company (Contractor through Brooksource and Unisys) July 2011 - December 2014
Bright House Networks January 2003 - June 2007
Time Warner Cable/Bright House Networks March 2001 - December 2002
Fandom Inc. September 1999 - March 2001
Novanis May 1998 - February 2001
Skills
Project Management, Management, Sales, Training, Troubleshooting, IT Strategy, Negotiation, Event Planning, Software Documentation, IT Service Management, Active Directory, Service Delivery, Windows Server, Cloud Computing, Data Center, Outsourcing, Business Analysis, Windows 7, Commercial Sales, Sales Management, Employee Training, Apple OS, iPad, iPhone Support, Event Management, Events, Events Coordination, Graphic Design, Public Speaking, Website Development, Marketing Strategy, Social Media Marketing, Marketing Event Planning, Account Management, Marketing
Education
Indiana University-Purdue University at Indianapolis 1991 — 1992
Emmerich Manual High School
Diploma, English, Journalism & Art
Bright House Networks March 2015 - Present
Cox Communications January 2007 - December 2014
HS Design Studio LLC October 2010 - January 2014
Eighteen63 December 2011 - February 2013
Cox Communications January 2006 - January 2007
Skills
Telecommunications, Broadband, Process Improvement, Team Leadership, Technical Support, VoIP, Management, Project Management, Wireless, Integration, Networking, VOD, Troubleshooting, Customer Experience, Team Building, Routers, Call Centers, Customer Service, Public Speaking
Education
Kansas State University 2003 — 2008
Bachelor of Science (B.S.), Business Administration and Management, General
Alabama Department of Labor August 2015 - Present
Alabama Department of Labor March 2014 - August 2015
Tyco Integrated Security January 2013 - March 2014
280 PC October 2012 - February 2013
Bright House Networks September 2011 - January 2013
Continental Airlines August 2006 - July 2011
State Farm Insurance 2005 - 2006
TeleTech November 2003 - December 2005
Skills
Technical Support, Software Installation, Troubleshooting, Routers, Hardware, Laptops, Computer Hardware, Printers, Windows 7, Networking, Wireless Networking, Cisco Technologies, A+ Certified, Windows Vista, Computer Repair, LAN-WAN, Windows Server, Antivirus, Help Desk Support, iPhone, Computer Security, Spyware, Active Directory, Operating Systems, XP, WAN, Servers, VPN, Windows XP, iPod, iPad, Remote Access, VMware, Software, DNS, Information Technology, Windows XP Professional, Mac OS X, Desktop Support, Computer Software
Education
Herzing University-Birmingham 2012 — 2013
Networking Systems, Information Technology
ITT Technical Institute 2000 — 2002
Associates, Computer Networking Systems, 3.29
Bright House Networks March 2012 - Present
Jabil October 2007 - March 2012
Countrywide Home Loans July 2006 - September 2007
Florida Institute for Community Studies November 2005 - July 2006
Skills
Soldering, LAN-WAN, IOS-XR, Cisco IOS, OSPF, BGP, LAN/WAN, DWDM, CMTS, DHCP, Ethernet/IP, TCP/IP, DNS, RIP, IGRP, EIGRP, CDP, AC/DC, Windows 7, Windows XP Professional, Microsoft Windows 98, Microsoft Office, Linux, Oracle, Sun, Computer Hardware, Logic Design, Electronic Circuit...
Education
ITT Technical Institute-Tampa 2005 — 2007
Associate of Science (A.S.), Computer and Electronics Engineering
Bright House Networks May 2014 - Present
Patch.com March 2011 - June 2013
Hearst Digital February 2010 - March 2011
Aperture Technologies Inc. March 1999 - November 2008
Aperture 1999 - 2008
McLain Holdings, LLC February 2006 - March 2006
Skills
Account Management, Sales Management, New Business Development, Customer Relations, Consultative Selling, PowerPoint, Salesforce.com, Excel, Word, Adobe Acrobat, Advertising, Marketing Strategy, Enterprise Software, Software Sales, Microsoft Excel, Start-ups, Microsoft Word, Software Industry, Selling, Solution Selling, Customer Service, Sales, Online Advertising, Business Development, Cloud Computing, SaaS, CRM, Email Marketing, Strategic Partnerships, Strategy, Digital Marketing, Lead Generation, Social Media Marketing, Professional Services, Strategic Planning, Negotiation, Contract Negotiation, Channel Partners, Entrepreneurship, Management, Marketing, Sales Operations, Product Marketing, Product Management, Competitive Analysis, Sales Process, Executive Management, Online Marketing, Leadership, Go-to-market Strategy
Education
Ithaca College 1985 — 1989
Bachelor of Arts (B.A.), Sociology, Business Management Minor
Bright House Networks August 2014 - July 2015
ADT October 2012 - September 2014
Regions Health & Life Insurance Guidance December 2013 - August 2014
JD Insurance Solutions October 2006 - October 2012
Fox College September 2008 - March 2010
1st Capital Bank April 2002 - September 2006
Skills
Sales, Disability Insurance, Project Management, Insurance, Advertising, Marketing, Life Coaching, Microsoft Office, Team Leadership, Research, Term Life Insurance, Web Marketing, Resume Writing, Management, Time Management, Recruiting, Fixed Annuities, Business Development, Life Insurance, Real Estate, Training, Employee Benefits, Health Insurance, Public Speaking, Microsoft Excel, Loans, Outlook, Career Counseling, Mortgage Lending, PowerPoint, Customer Service, Student Recruiting, Career Development, Editing, Event Planning, Interviews, Social Networking, Account Management, Microsoft Word, Leadership, Cold Calling, Coaching
Education
Illinois Institute of Art 1998 — 2001
B.A., Design/ Business
ETHS 1991 — 1995
Self-employed July 2006 - Present
Bright House Networks May 2004 - June 2006
Skills
Hair Care, Hair Extensions, Hair Cutting, Hair Straightening, Hair Restoration
Education
Indiana Wesleyan University 2009 — 2013
Associate of Science (A.S.), Business Administration and Management, General
Bell Techlogix February 2011 - Present
Bright House Networks January 2007 - February 2011
City Wide Paving, Inc September 2006 - December 2006
ACS, Inc November 2005 - September 2006
Indiana Bureau of Motor Vehicles April 2005 - October 2005
JEH / Eagle Supply, Inc October 2003 - May 2004
Skills
Call Center, Software Documentation, Call Centers, Training, Troubleshooting, Sales, Telecommunications, Accounts Receivable, Process Scheduler, Accounts Payable, Customer Service, Networking
Education
Ivy Tech Community College 1994 — 1996
Accounting
South Vermillion High School US
Ivy Tech State College US
Associate Degree, Accounting
Exacq Technologies July 2011 - Present
L5 Solutions October 2010 - May 2011
Netfor, Inc. July 2010 - October 2010
PlumChoice Online PC Services February 2010 - July 2010
Northrop Grumman Information Systems March 2009 - December 2009
IVYTECH Community College December 2008 - January 2009
FREIJE Treatment Systems May 2008 - November 2008
Netfor Inc February 2008 - May 2008
Bright House Networks July 2007 - February 2008
Bell Tech.logix June 2006 - January 2007
Skills
Networking, Troubleshooting, Windows Server, Hardware, Technical Support, VMware, Software Installation, Citrix, Servers, Active Directory, Help Desk Support, Windows XP, XP, HTML, Security, Routers, Windows 7, Cisco Technologies, Microsoft Technologies, VoIP
Education
Ivy Tech Community College 2010 — 2013
Computer Information Technology, Computer Security
Indiana University-Purdue University at Indianapolis 2004 — 2005
Northwest High School 1999 — 2003
Covenant Bible College
OneAmerica January 2011 - Present
Bright House Networks March 2004 - October 2009
John Wiley and Sons April 2000 - January 2004
Macmillan Computer Publishing November 1997 - April 2000
Skills
HTML, Content Management, CMS, Microsoft Office, Social Media, Photography, Dreamweaver, Blogging, Mac OS, Outlook, Graphic Design, Google+, Premiere, Web Development, Visio, Project Management, XML, Web Design, Website Development, Photoshop, Social Networking, Digital Photography, Adobe Creative Suite, Management, Keynote, Lotus Notes, HTML emails, SEO, Graphics, Digital Signage, Videography, Portrait Photography, Chrome OS, Android, Photojournalism, Event Photography, Wedding Photography, XSLT, RSS, Multimedia, CSS, Facebook, Leadership, Web Content Management, XHTML, ASP, VBScript
Education
Indiana University-Purdue University at Indianapolis 2006 — 2013
Computer and Information Technology (Assoc), Web Development & Design, 3.5 GPA through 2013
Insight February 2015 - Present
TEKsystems-Bristol Myerss Squibb October 2014 - January 2015
Bright House Networks April 2013 - September 2014
TEKsystems (Wellcare) January 2010 - February 2013
Skills
Active Directory, Troubleshooting, Network Infrastructure, Customer Service, Data Entry, Analysis, Microsoft Word, PowerPoint, Research, Outlook, Windows, Photoshop, Leadership, Eclipse, SciFinder, SharePoint, Teamwork, Microsoft Excel, Microsoft Office, Matlab, English, Social Media, AutoCAD, QuickBooks, Accounts Receivable, Public Relations, Accounting, HTML, C, Inventory Management, Coaching, Financial Analysis, System Administration, SQL, C++, Time Management, Team Building, Budgets, Negotiation, Project Planning, Illustrator, Event Planning, Access, Management, Technical Support, Networking, Servers, Java, Windows Server, Operating Systems
Education
ITT Technical Institute-Tampa 2010 — 2012
Associate's degree, Computer Networking Systems
ITT Technical Institute-Tampa 2010 — 2012
Computer Networking Systems, Computer Systems Networking and Telecommunications
Bright House Networks April 2008 - Present
GE 2004 - 2008
Skills
Strategic Planning, Budgets, Competitive Analysis, Customer Service, Process Improvement, Marketing, Public Speaking, Microsoft Office
Education
Harding University 2000 — 2004
BBA
Bright House Networks October 2007 - Present
JHA October 2001 - October 2007
Skills
RPG, RPG III, RPG Free, Embedded SQL, OS/400, CLP, RPG II, SDA, IBM iSeries, DB2, IBM AS/400, COBOL
Education
Jacksonville State University 1985 — 1987
Jefferson State Community College
Certificate, Networking and Programming
AAA Auto Club South July 2014 - Present
Bright House Networks May 2008 - February 2014
Embarq Logistics (formerly Sprint North Supply) April 2001 - October 2007
BellSouth Business January 1987 - December 1999
Bell Atlantic May 1979 - January 1987
Bell of Pennsylvania/ Bell Atlantic December 1971 - May 1979
Skills
Telecommunications, VoIP, Metro Ethernet, Co-location, Direct Sales, Wireless, Solution Selling, Managed Services, MPLS, Telephony, Sales Operations, Broadband, Selling, SIP Trunking, Sales, New Business Development, Long Distance, Ethernet, Customer Satisfaction, Professional Services, IP, Unified Communications, Call Centers, Frame Relay, Hosted Services, SIP, Networking, Management, Customer Retention, PRI, Cold Calling, WAN, T1, Sales Process, Channel Partners, Sales Engineering, Optical Fiber, Internet Services, ATM networks, Fiber Optics, LAN-WAN, Network Design, DSL, Data Center, Salesforce.com, Cloud Computing
Education
Holy Family University 1976 — 1977
Psychology
Temple University 1970 — 1971
Bright House Networks November 2010 - Present
Dish Network May 2008 - February 2010
Dish Network February 2006 - May 2008
Dish Network 2005 - 2006
Walt Disney World 2004 - 2005
Skills
Sales Support, Inventory Management, Merchandising, Direct Sales, Sales Management, Sales Process, Microsoft Office, Team Leadership, Leadership Development, Sales Trainings, Sales Skills Training, Event Management, Inside Sales, Guest Service, Guest Satisfaction, Customer Retention, Customer Service, Customer Acquisition, Sales, Sales Operations, Non-performing Loans, Real Estate, Real Estate Development, Real Estate Transactions, Residential Mortgages, Commercial Mortgages, Marketing, Selling, Training, Customer Satisfaction, Leadership, Management, Selling Skills, Account Management, CRM, Team Building, Marketing Strategy, Salesforce.com, Cold Calling, New Business Development, Telecommunications
Education
Illinois State University 1999 — 2003
Bachelor of Science, Communications
Charleston High School
Bright House Networks PhotojournalistBay News 92006 - Present
Skills
Avid, Breaking News, Broadcast, Broadcast Television, ENPS, Final Cut Pro, Non-linear Editing, Storytelling, Television, Video Editing, Videography, Broadcast Journalism, Video Production, Camera, Video, News Writing
Education
Illinois State University
Bright House Networks Dispatch Managerbrighthouse networksNovember 1982 - Present
Skills
Telecommunications, Troubleshooting, VoIP, Call Centers, Wireless, Training, Customer Service, Team Building, Program Management, Team Leadership
Education
Indiana State University
Bright House Networks November 2010 - Present
Bright House Networks January 2005 - October 2010
Bright House Networks September 2001 - December 2004
Sprint January 2001 - August 2001
Sprint June 1998 - December 2000
Time Customer Service May 1993 - May 1998
Skills
Telephony, Telecommunications, Call Center, Team Leadership, Strategic Planning, Workforce Management, Operations Management, Customer Experience, Call Centers, Executive Management, Performance Management, Outsourcing, Customer Satisfaction, Program Management, Integration, Team Building, Management, Customer Retention, Business Process..., Vendor Management, Process Improvement, Cross-functional Team...
Education
University of South Florida 1995 — 1998
Bachelor’s Degree, Communication
Harvard Business School Executive Education
Cable Executive Management Program 2011
Bright House Networks June 2013 - Present
eConsultant Group September 2012 - Present
2020 Companies January 2011 - November 2012
An-Ton Chevy,Pontiac,Buick August 2008 - February 2009
Trader Publications 2004 - 2006
Continental Express 2002 - 2004
Federal Express Corp 1981 - 1994
City of Treasure Island 1978 - 1984
Skills
B2B, Training, Recruiting, Telecommunications, Marketing, Sales, E-commerce, Direct Sales, Customer Service, Leadership, Small Business, Selling, Customer Retention, Sales Process, Cold Calling
Education
Haywood Community College 2007 — 2009
Medical Assisting, CNA, Medical and Mental Health
St. Petersburg College 1977 — 1979
Legal secretarial, Legal/Medical/Statistical Research
Gibbs High School 1974 — 1977
Diploma, Art, Photography, English
Bright House Networks May 2008 - May 2014
Sonus Networks September 2000 - September 2007
Intermedia Comm Inc July 1999 - September 2000
IPAXS Inc June 1997 - June 1999
Ascom Timeplex September 1995 - June 1997
Intermedia Comm Inc September 1994 - September 1995
GTE Government Systems February 1989 - June 1994
Skills
VoIP, IP, MPLS, SIP, Switches, SS7, Wireless, Network Design, Telecommunications, Ethernet, Networking, TCP/IP, Unified Communications, ISDN, Integration, OSPF, Routing, VoIP protocols SIP, MGCP
Education
Johnson & Wales University 1981 — 1981
None, Culinary Arts
Bright House Networks September 2011 - Present
Bright House Networks April 2009 - September 2011
Brownsburg Landscape Company July 2007 - February 2009
Crossroads Drive-Thru Feed Barns Inc. March 1997 - July 2007
Skills
Direct Sales, Consultative Selling, Workforce Management, Sales Management, Leadership, Marketing, Selling, Sales, Sales Operations, Cross-functional Team..., Account Management, Team Building, Management, Salesforce.com, Training, Marketing Strategy
Education
Indiana University-Purdue University at Indianapolis 2000 — 2005
Bachelor of Science, Marketing/Business Management
PlanSource August 2015 - Present
Bright House Networks August 2013 - August 2015
Pinnacle Property Management Services April 2010 - August 2013
Pinnacle Property Management Services June 2009 - April 2010
Entertainment Outfitters LLC April 2006 - June 2009
Barnes & Noble August 2003 - April 2006
Gould Publications August 2002 - November 2003
Skills
Accounting, Bank Reconciliation, Account Reconciliation, Journal Entries, Microsoft Word, Microsoft Excel, General Ledger, Outlook, Data Entry, Microsoft Office, Inventory Management, Retail, Social Media, Editing, Phone Etiquette, Accruals, Customer Service, Data Analysis, General Journal, Closing Entries, Banking, Cash Management, PowerPoint, PeopleSoft, Variance Analysis, Financial Reporting
Education
University of Central Florida 2009 — 2013
Bachelor's degree, Accounting, 3.8 Accounting GPA
Seminole Community College 2008 — 2009
Accounting Coursework
Kalamazoo College 1998 — 2002
B.A
Fruitport High
Bright House Networks October 2002 - Present
Adelphia Cable Communications August 1999 - September 2002
Cox Communications October 1995 - August 1999
Time Warner Cable June 1987 - October 1995
Skills
Tax, Accounting, General Ledger, Financial Reporting, Auditing, Sarbanes-Oxley Act, Property Tax, Internal Controls, Tax Preparation, Financial Analysis, Tax Accounting
Education
James Madison University 1975 — 1979
BBA, Accounting
Bright House Networks May 2013 - Present
NuVox November 2008 - May 2013
Windstream Communications November 2008 - May 2013
AT&T Corp January 2004 - January 2008
Hasler/MSI January 1998 - January 2003
Skills
Solution Selling, Salesforce.com, Telecommunications, Managed Services, Co-location, MPLS, VoIP, Integrity, Follow Through, Major Accounts, Direct Sales, Selling, Contract Negotiation, Team Leadership, Networking, Negotiation, Sales Process, Unified Communications, Customer Care, Cold Calling, Prospecting, Territory Management, SIP Trunking, Hosted PBX, Cloud Computing, Ethernet, Big Bandwidth, IP PBX, PRI, T-1's, Account Management, Network Security, Enterprise Network, T1, Sales, Telephony, Customer Service, Sales Operations, Metro Ethernet, Hosted Services, Sales Management, PABX, Customer Retention, Leadership, Training, Telecommunication..., Long Distance, Broadband, Wireless, Internet Services
Education
Housatonic Community College
Associates Degree
Bright House Networks January 2001 - Present
Skills
Telecommunications, Software Documentation, Team Building, Customer Service, Leadership, Call Centers, Team Leadership, Training, Process Improvement, Project Management, Visio
Education
Jones College-Jacksonville 1989 — 1991
Bachelor's degree, Businees
Jones International University 1987 — 1991
Bachelor's degree with honors, Business Administration and Management, General
World Wide Technology February 2015 - Present
Bright House Networks December 2013 - January 2015
Solomon March 2013 - November 2013
AT&T January 2009 - March 2013
AT&T 2007 - 2009
Presidio April 2006 - December 2007
SBC/AT&T January 2004 - March 2006
SBC/a&t July 1997 - February 2006
Anixter Component Solutions February 1995 - January 1997
Skills
Business Development, Cisco Technologies, Wireless, VoIP, Call Centers, Cloud Computing, Data Center, Direct Sales, IP, Integration, Leadership, MPLS, Managed Services, Marketing Strategy, Mobile Devices, Product Management, Professional Services, Program Management, SaaS, Sales, Solution Selling, Strategic Partnerships, Strategy, Telecommunications, Telephony, Telepresence, Unified Communications, Video Conferencing, Vendor Management, Salesforce.com, Go-to-market Strategy
Education
Howard University 1985 — 1989
Business Adminstration
Bright House Networks 2008 - Present
Education
International Academy of Design 2007 — 2009
N/a, Fashion and merchandising
Bright House Networks March 2005 - Present
Skills
PowerPoint, Outlook, Troubleshooting, Windows, Microsoft Office, Microsoft Excel, Microsoft Word, Negotiation, Windows 7, Windows XP, Routers, Telephone Skills, Software Documentation, Computer Hardware, Customer Service, Team Leadership, Technical Support, Leadership, Software Installation
Education
ITT Technical Institute-Lake Mary 2012 — 2014
Associate's Degree, Network and System Administration/Administrator
Bright House Networks January 2014 - Present
NBA November 2013 - March 2014
EY August 2013 - October 2013
Comcast Cable May 2011 - July 2013
Cyber-Test February 2005 - May 2010
Real Property Specialist November 2002 - December 2006
Skills
Windows, Telecommunications, Customer Service, VoIP, Troubleshooting, Microsoft Office, Outlook, Microsoft Excel, IP, Microsoft Word, HTML, Call Centers, PowerPoint, TCP/IP, Wireless, Ethernet, Java, Broadband, Cisco Technologies, C++, Technical Support, Router Configuration, Wireless Networking, Soldering, Windows XP, Operating Systems, Networking
Education
ITT Technical Institute-Lake Mary 2000 — 2001
Associate's degree, Computer Network Systems, Graduated with honors.
Bright House Networks May 2006 - Present
Indiana University August 2011 - December 2012
Skills
Marketing, Leadership, Higher Education, Data Analysis, Customer Service, Editing, Community Outreach
Education
Indiana University-Purdue University at Indianapolis 2011 — 2013
Master of Arts, Applied Communication Program
Indiana University-Purdue University at Indianapolis 2004 — 2010
Bachelor of Arts, Communication Studies
Bright House Networks September 2011 - Present
AT&T April 2008 - January 2010
TeleTech March 2006 - August 2008
Skills
Typing, Computer Hardware, Customer Service, Computer Maintenance, Computer Repair, Solid computer skills, Microsoft Office
Education
Herzing University-Birmingham 2012 — 2013
Information Technology
University of Alabama in Huntsville 2003 — 2005
Bright House Networks October 2010 - Present
Education
Horry-Georgetown Technical College 2001 — 2004
Associate's degree, Business Administration and Management, General
ITT Technical Institute-Tampa
Harlan Bakeries February 2014 - Present
Bright House Networks 2002 - 2012
Lehigh Cement January 1996 - August 2002
Skills
Accounting, Excellent..., Account Reconciliation, General Ledger, Internal Controls, Finance, Analysis, Internal Audit, Budgets, Fixed Assets, GAAP, Financial Statements, Journal Entries, Management, Project Planning, Leadership, Working Capital...
Education
Indiana University-Purdue University at Indianapolis 1983 — 2002
Bachelor's degrees, Accounting and Computer Technology, B
Bright House Networks July 2014 - Present
Braman Group April 2012 - July 2014
Skills
Microsoft Office, Windows 7, Windows XP, Windows Vista, Windows 8.1, Windows 8, Computer Hardware..., Wireless Networking, Internet Troubleshooting, Telecommunications, Remote Troubleshooting, Mac, Mac OS, Adobe Creative Suite, A++, Customer Service
Education
ITT Technical Institute-Tampa 2005 — 2010
Associate of Science (A.S.), CAD/CADD Drafting and/or Design Technology/Technician, 3.0
ITT Technical Institute-Tampa 2005 — 2010
Associate of Science (A.S.), Computer Engineering Technology/Technician, 3.0
Bright House Networks October 2014 - Present
Comcast Cable April 2007 - January 2014
Skills
Training, Sales Fraud Detection, Trained in the Reid..., Data Analysis, Customer Service, Management, Customer Satisfaction, Microsoft Office, Troubleshooting, Project Planning, Quality Assurance, Security, Software Documentation, System Administration, Vendor Management, Telecommunications, Account Management, Customer Retention, Inventory Management, Salesforce.com, Solution Selling, Time Management, VoIP, Wireless
Education
Indiana Wesleyan University 2009 — 2013
Bachelor's degree, Business Administration and Management, General
Bright House Networks April 2013 - Present
Skills
Wireless
Education
ITT Technical Institute-Tampa 2011 — 2013
Associate of Science (A.S.), Computer Systems Networking and Telecommunications
Bright House Networks Computer Support SpecialistBright House NetworksOctober 2005 - Present
City of Altamonte Springs May 2005 - October 2005
Sparton Electronics May 2003 - October 2004
Siemens December 1981 - April 2003
Skills
VoIP, IP, Wireless, Technical Support, Windows XP, Telecommunications, Security, Printers
Education
Seminole State College of Florida
A.A. Degree in Business Administration, Business Administration and Management, General
ITT Technical Institute-Fort Wayne 1968 — 1970
A.S. Degree in Electrical Engineering, Electrical and Electronics Engineering
Bright House Networks October 2012 - July 2014
CR Electric 2011 - 2012
Comcast Cable June 2008 - January 2010
AT&T May 2007 - March 2008
Skills
Telecommunications, VoIP, Wireless Networking, Microsoft Office, Alarm Systems, Cable Television, Cable Modems, Low Voltage, Digital Cable, Cable Broadband
Education
Ivy Tech Community College 2001 — 2003
Computer Systems Networking and Telecommunications
Hamilton Southeastern High School 1997 — 2001
Bright House Networks January 2006 - Present
Skills
Telecommunications, Troubleshooting, Customer Service, VoIP, Management, Networking, RF Communications, Wifi, Wireless, Team Leadership, Sales, IP, Customer Satisfaction, Leadership
Education
Jones International University 2009 — 2016
Associate of Applied Science, Broadband Technology and Communication
Satellite High School 2001 — 2003
Diploma