Bright House Networks
Industry: Telecom company
DescriptionBright House Networks, LLC was an American telecom company. Prior to its purchase by Charter Communications, it was the tenth-largest multichannel video service provider and the 6th largest cable internet provider in the United States. The company served more than 2.2 million customers. Headquarters: Syracuse, New York, United States CEO: Steve Miron (2011–) Founded: 2003 Ceased operations: 18 May 2016 Parent organizations: Charter Communications, Advance Publications, Charter Communications Operating LLC Subsidiaries: Bright House Networks Information Services (California), LLC,
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Bright House Networks Employees
Bright House Networks August 2005 - Present
Skills
Office Administration, Crystal Reports, Access Database, Coordinating Events, PeopleSoft, Customer Experience, Microsoft Office 2007, Expense Reports, Customer Support, Oral, Office Management, Administrative..., Troubleshooting, Calendaring, Avaya, Invoicing, Account Management, Administrative..., Avaya Technologies, Customer Satisfaction, Customer Service, Microsoft Office, Team Building, Team Leadership, Wireless, Telecommunications, VoIP
Education
College of Central Florida
Associate of Science (AS), Criminal Justice and Corrections
CEU Institute March 2015 - Present
CEU Institute July 2013 - Present
Bright House Networks August 2012 - Present
Full Sail University October 2010 - March 2012
Brown and Brown Insurance 2002 - 2004
Skills
Phlebotomy, Microsoft Office, Call Center, Customer Service, Data Entry, Filing, Accounts Receivable, Microsoft Word, Outlook, Training, Customer Satisfaction, Administrative..., Leadership, Team Building, PowerPoint
Education
University of Central Florida 2015 — 2015
Certification, Human Resources Management/Personnel Administration, General
Daytona State College 2011 — 2013
Associate of Science (A.S.), Business Administration and Management, General
Daytona Beach Community College 2011 — 2011
Certification, Phlebotomy Technician/Phlebotomist
Bright House Networks April 2014 - Present
CenturyLink February 2013 - Present
CenturyLink April 2011 - March 2013
QWEST COMMUNICATIONS CORP November 2009 - April 2011
QWEST COMMUNICATIONS CORP March 2008 - November 2009
QWEST COMMUNICATIONS CORP March 2007 - March 2008
QWEST COMMUNICATIONS CORP July 2005 - March 2007
ICG Communications 2001 - 2004
ICG Communications 2000 - 2001
Entergy 1999 - 2000
Skills
Financial Analysis, Financial Reporting, Financial Modeling, Operating Budgets, Capital Budgeting, Financial Systems, Activity Based Costing, Cash Management, Business Development, Mergers & Acquisitions, Investor Relations, Strategy, Telecommunications, Strategic Financial..., Corporate Finance, Analysis, Risk Management, Internal Audit, Process Improvement, Financial Planning, Sarbanes-Oxley Act
Education
University of Colorado at Denver 2005 — 2009
Master of Science (MS), Accounting
Carnegie Mellon University - Tepper School of Business 1994 — 1996
Master of Science (MS), Industrial Administration
Wake Forest University 1988 — 1992
BS, Economics
State Farm Auto, Fire, Life, Health, Banking – Phil Cothran Agency – Fontana October 2013 - Present
Ultimate Consignment 2012 - 2013
Concentric Healthcare Solutions August 2008 - December 2009
Remington College January 2008 - August 2008
Bright House Networks April 2006 - November 2007
Verizon Wireless September 2003 - September 2005
Skills
Customer Service, Notary Public, Office Administration, Accurate Data Entry, Bookkeeping, Microsoft Office, Customer Satisfaction, Communication Skills, Payroll, Accounts Receivable, Accounts Payable, Petty Cash, Invoice Processing, Interviews, Onboarding, HR Policies, Fingerprinting, Fingerprint Clearance
Education
Grand Canyon University 2013 — 2015
Bachelor of Science (BS), Business Administration and Management, General, Currently Pursuing
Central Arizona College 2011 — 2012
Certificate, Medical/Clinical Assistant
Martin Luther King Jr. Sr. High School 1997 — 2000
Diploma, High School/Secondary Diplomas and Certificates
River City Diner August 2009 - Present
Bright House Networks April 2008 - February 2009
Convergys October 2004 - January 2008
Education
Colorado Technical University 2014 — 2017
Bachelor of Business Administration (B.B.A.), Human Resources Management and Services
Transaction Data Systems March 2013 - July 2014
Monsanto Company September 2006 - August 2012
Bright House Networks August 2005 - June 2006
Hewlett-Packard/Idea Integration June 2003 - May 2005
BD Systems January 2002 - August 2002
Skills
VMware, DNS, Active Directory, Computer Hardware, Help Desk Support, Windows 7, XP, Project Management, Windows Server, Visio, SharePoint, BMC Remedy, Technical Support, Information Technology, Software Documentation, Troubleshooting, Disaster Recovery, Software Installation, Databases, Operating Systems, VPN, TCP/IP, Linux, Blackberry, Printers, IT Management, Hardware, Citrix, Laptops, Servers, Testing, IT Operations, Lotus Notes, Microsoft Exchange, Windows, Network Administration, Data Center, Networking, Systems Analysis, System Administration, SQL, ITIL, Network Security, Windows XP, System Deployment, Cisco Technologies, Firewalls, Security
Education
Colorado Technical University 1996 — 2001
BS, Management Information Systems
Aviano High School
Community College of the Air Force
AAS, Instructor of Technology and Military Science
Bright House Networks March 2015 - Present
U.S. Cellular May 2009 - September 2012
U.S. Cellular May 2008 - May 2009
American Chartered Bank February 2007 - March 2008
American Chartered Bank December 2004 - March 2007
Skills
Microsoft Office, Windows, Wireless Networking, XHTML, Customer Service, Technical Support, Suse Linux Enterprise..., Blackberry, CSS, Web Design, Microsoft Expression Web, Computer Hardware, Troubleshooting, Windows 7, Project Champion, Android, Smartphones, Call Centers
Education
University of Central Florida 2013 — 2016
Master of Arts (MA), History
Western Governors University 2013 — 2014
Bachelor of Science (BS), Information Technology - Security
Joliet Junior College 2010 — 2013
Associate in Applied Science, Computer Information Systems
University of Illinois at Urbana-Champaign 2001 — 2003
Bachelor of Arts (B.A.), History
College of DuPage 1999 — 2001
Associate of Arts (A.A.), General Studies
Randstad August 2010 - Present
Stream Global Services March 2010 - August 2010
Bright House Networks July 2008 - February 2010
Convergys April 2007 - October 2007
KG Hagans Professional Services Group February 2002 - February 2007
CallTech February 2001 - February 2002
Skills
Active Directory, Troubleshooting, Technical Support, Servers, Software Documentation, System Administration, Networking, Software Installation, Call Centers, Routers, Windows, Help Desk Support, BMC Remedy, Customer Service, Training, Windows Server
Education
Columbus State Community College 2005 — 2007
Seminole State College of Florida August 2014 - Present
Rasmussen College September 2009 - April 2015
Bright House Networks March 2014 - June 2014
Florida Virtual School April 2013 - May 2013
Florida Technical College January 2013 - March 2013
TEKsystems October 2012 - December 2012
ITT Technical Institute December 2011 - December 2012
Rasmussen College September 2009 - February 2012
Brighthouse Networks 2008 - 2009
SanDisk April 2006 - February 2007
Skills
CompTIA, A+, Microsoft Certified..., Adult Education, Instructional Design, E-Learning, Higher Education, Distance Learning, Teaching, A+ Certified, Curriculum Development, Classroom, Staff Development, Curriculum Design, Instructional Technology, Courses, CompTIA Network+, Windows 7, Campus, Computer Hardware, Training, Admissions, Technical Support, Troubleshooting, Software Documentation, Education, Employee Training, SSD, Windows, Software Development, Instructor-led Training, Networking, Wireless Networking, Windows 8, Microsoft Exchange, Active Directory, Linux, Mac OS, ITIL Process..., ASP.NET, TCP/IP, Information Security, Servers, Citrix Xen, Printers, Mobile Platforms, System Administration, Computer Security, Network Administration, Network Security
Education
Capella University 2012 — 2016
Doctor of Information Security, Computer and Information Systems Security/Information Assurance, 3.93 GPA
Keller Graduate School of Management of DeVry University 2008 — 2010
MS In Network Communications Management, Networking
Keller Graduate School of Management of DeVry University 2008 — 2010
MS in Information Systems Management, IS w/ concentration in Information Security
Westwood College of Technology 2005 — 2007
BS In Game Software Engineering, Software Engineering
Bright House Networks January 2015 - Present
TravelClick May 2013 - October 2014
Earthrise Space Inc January 2013 - May 2013
Long Wave March 2007 - March 2010
Active Duty, US Air Force August 2006 - February 2007
Active Duty, US Air Force May 2000 - August 2006
Skills
Technical Support, Information Assurance, Windows 7, Access, Microsoft SQL Server, Network Security, Troubleshooting, SDLC, Java, Networking, Security Clearance, Remote Desktop, DoD, Firewalls, Hardware, Help Desk Support, Military, Network Administration, Program Management, Security, Servers, Active Directory
Education
University of Central Florida 2010 — 2013
Bachelor of Science, Information Technology
Community College of the Air Force 2003 — 2005
Associate, Applied Science
Bright House Networks December 2014 - Present
American Red Cross Southwest Florida Region March 2013 - January 2014
American Red Cross September 2012 - March 2013
AMERICAN RED CROSS MID-FLORIDA December 2011 - August 2012
Walt Disney World July 2006 - July 2011
Lowe's September 2006 - July 2007
Lego America May 2005 - December 2005
Auto Trader Magazine November 2002 - August 2003
Skills
Sales, Time Management, Teamwork, Management, Retail, Advertising, Nonprofits, Customer Service, Social Media, Social Media Marketing, Leadership, Human Resources, Microsoft Office, Sales Operations, PowerPoint, Public Speaking, Social Networking, Event Management, Event Planning, Training, Photography, Merchandising, Emergency Management, Purchasing, Process Scheduler, Team Building, Trade Shows, Team Leadership, Microsoft Excel, Microsoft Word, Strategic Planning, Leadership Development, Budgets, Fundraising, Data Entry
Education
Capella University 2009 — 2012
Masters, Human Resources Management
university of phoenix 2007 — 2009
Bachelor's Degree, Business Management
Fox Valley Technical College 2003 — 2006
Assoc., Marketing
CUNA Mutual Group November 2007 - Present
Bright House Networks July 2002 - August 2007
Alternative Resources Corporation June 2000 - March 2002
Skills
SDLC, Process Improvement, Business Analysis, Visio, Insurance, Business Process..., Requirements Gathering, Requirements Analysis, SharePoint, Project Management, Analysis, Access
Education
The University of Texas at Arlington 2013 — 2015
Bachelor's degree, Information Systems
Dallas County Community College 2010 — 2012
Associate of Arts (A.A.), Liberal Arts
Coldwell Banker July 2013 - Present
Self-employed May 2012 - Present
Bright House Networks August 2003 - June 2008
Skills
Relocation, Selling, Sellers, Referrals, First Time Home Buyers, Short Sales, Foreclosures, Condos, Real Estate, New Home Sales, Buyers, Buyer Representation, Single Family Homes, Listings, Rentals, Investment Properties, Real Estate Transactions, Seniors, Investors, Home Staging, Real Property, REO, Sales, Luxury, Property, Resellers
Education
Daytona Beach Community College 1997 — 1999
Deltona High School 1995 — 1997
Bright House Networks August 2012 - Present
pcmacanic November 2011 - August 2012
Arthur J. Gallagher & Co. April 2009 - November 2011
Operation Mobilization August 2004 - August 2007
Operation Mobilization 2004 - 2007
WebMD March 2003 - July 2004
SCC Soft Computer November 2000 - August 2003
Skills
Windows, Mac, Windows Server, Process Improvement, Training, Server Administration, Network Administration, Troubleshooting, SharePoint, Change Management, Project Management, Active Directory, Microsoft Office, XP, Hands-on Training, Computer Hardware, Security, Software Documentation, Disaster Recovery, Visio, Technical Support, Windows XP
Education
Saint Leo University 1996 — 1997
BS, Health Care Administration
Liberty University 1988 — 1989
Concord Law School - Kaplan University
Concord Law School - Kaplan University
Concord Law School - Kaplan University
RentersWarehouse.com November 2014 - Present
Keller Williams February 2014 - December 2014
Zip Realty, Inc October 2013 - January 2014
Realty Expertise July 2013 - October 2013
Ratliff/Pittenger Group/Remax Advantage October 2012 - July 2013
Motion Properties, Inc May 2012 - September 2012
Horizon Realty Group January 2012 - May 2012
Bright House Networks September 2009 - March 2011
Skills
First Time Home Buyers, Down Payment Assistance, Certified Default..., Short Sale Negotiator, Foreclosure Specialist, Short Sale Specialist, Short Sales, Leases, Foreclosures, Relocation, Investments, New Home Sales, Investors, Negotiation, REO, Customer Service, Real Estate, Investment Properties, Real Estate Transactions
Education
University of Phoenix-Las Vegas Campus 2011 — 2012
Business Managment, Business Administration, Management and Operations
University of Phoenix-San Diego Campus 2001 — 2004
Bachelor of Business Management, Business Administration, Management and Operations
Chapman University 1997 — 2000
Tampa International Airport (TPA) August 2015 - Present
Bright House Networks September 2014 - August 2015
Best Buy 2007 - August 2015
United States Air Force March 2005 - September 2007
Skills
CompTIA Security+..., Windows 7, Windows Vista, Windows XP, Mac OS, Computer Hardware, Generic Programming, Computer Network..., Network Security, Networking, Switches, Troubleshooting, Software Installation, Technical Support, Hardware, Operating Systems, Management, Security
Education
University of South Florida 2012 — 2014
Information Science/Studies
Hillsborough Community College 2010 — 2012
Associate of Arts (A.A.), Computer and Information Sciences, General
Community College of the Air Force 2005 — 2005
Information Technology
Bright House Networks Market Development/Community Relations CoordinatorBright House NetworksMarketing Development CoordinatorBright House Networks1998 - Present
Payless ShoeSource 1990 - 1998
United States Air Force 1985 - 1990
Education
Community College of the US Air Force
Microeconomics, Strategic Sales, Professional Development & Retail Sales.
Verizon April 2013 - Present
Bright House Networks February 2011 - March 2013
Frontier Communications March 2009 - March 2011
Education
Colorado Technical University 2008 — 2010
Associate of Science (A.S.), Computer and Information Sciences and Support Services
Cypress Creek High School, Orlando FL March 2014 - Present
Three L Entertainment January 2009 - Present
Bright House Networks June 2005 - Present
Skills
Event Planning, Coaching, Computer Network..., Telecommunications, Managed Services, VoIP, Troubleshooting, IP, Telephony, Ethernet, Broadband, Wireless, Customer Service, Call Centers, TCP/IP, Cisco Technologies, MPLS, Customer Satisfaction, Routers, Switches, Technical Support, Customer Experience, Marketing, Public Speaking, Sports Marketing, Event Management, Sports Management, Social Media, Leadership
Education
University of the Southwest 2013 — 2015
Master of Business Administration (M.B.A.), Sports Management, 3.00
Columbia College 2009 — 2013
Bachelor's degree, Business Administration and Management, General
Chipola College
Chicago Zoological Society/Brookfield Zoo July 2015 - Present
Calumet Country Club June 2015 - July 2015
Pathway Financial Partners October 2014 - December 2014
Pathway Financial Partners August 2014 - October 2014
Sertoma Centre, Inc. July 2013 - May 2014
Chicago Southland Convention & Visitors Bureau September 2011 - July 2013
Chicago Southland CVB May 2005 - May 2012
South Eastern Theatre Conference March 2004 - March 2006
Projects & Promotions January 2005 - May 2005
Bright House Networks January 2004 - May 2004
Skills
Event Management, Promotions, Conferences, Social Media, Event Planning, Public Relations, Hospitality, Corporate Events, Meeting Planning, Trade Shows, Public Speaking, Hospitality Industry, Social Networking, Social Media Marketing, Hotels, Hospitality Management, Tourism, Fundraising
Education
Roosevelt University 2007 — 2010
MBA, Intergrated Marketing
Butler University 2001 — 2005
BA, Public Relations, Political Science
Bright House Networks March 2011 - Present
Bright House Networks April 2008 - March 2011
Bright House Networks March 2007 - April 2008
Skills
ICOMs, SageQuest, ETA Direct, Unified, Excel, Word, Wordpress, Training, Unified Communications, Multi-tasking Skills, Project Management, Microsoft Excel, ICOMS, Microsoft Word, Long Distance, Advertising, Troubleshooting, WordPress, Call Centers, Customer Satisfaction, Sales, Salesforce.com, Video, Customer Service, Leadership, Social Media, Social Media Marketing, Team Building, Telecommunications, Customer Retention, Account Management, Marketing Strategy
Education
Daytona Beach Community College 2004 — 2006
Some College, Elementary Education and Teaching
Atlantic City High School 1991 — 1995
General Education, General Studies
Bright House Networks September 2014 - Present
Macy's July 2014 - September 2014
Us Army September 2005 - July 2014
Skills
Military, Security Management, Security, Crisis Management, Training, Leadership, Government, Personnel Management, Background Checks, Leadership Development, Operations Management, Policy, Team Building, Supervisory Skills, Team Leadership, Human Resources, Employee Training, Risk Assessment, Program Management, Logistics Management, CompTIA A+, CompTIA Network+
Education
Columbia Southern University 2014 — 2017
Bachelor's Degree, Information Technology, 3.85
Columbia Southern University 2010 — 2014
Associate of Arts (AA), General Studies
Bright House Networks 1995 - Present
NewsChannel 9 WSYR 1992 - 1994
NewChannels 1991 - 1994
Skills
Microsoft Excel, Team Leadership, Telecommunications, Troubleshooting, Customer Satisfaction, Leadership, Project Management, Program Management, Customer Service, Management, Process Improvement
Education
Cayuga County Community College 1989 — 1992
Associate of Arts and Sciences (AAS), Radio and Television Broadcasting Technology/Technician
Vision Security Technologies May 2013 - Present
Charter Communications December 2009 - May 2013
Bright House Networks September 2006 - April 2010
Charter Communications April 2005 - September 2006
Enterprise Rent-A-Car July 1997 - April 2004
Skills
Desktop Troubleshooting, Computers, Customer Service, Technical Support, Call Center, Training, Network Administration, Networking, Telecommunications, Routers, WAN, Customer Satisfaction, Telephony, VoIP, Wireless, Cabling, LAN-WAN, IP, Windows 7, Integration, Switches, Wireless Networking, Computer Hardware, Computer Network..., Ethernet, Software Installation, VPN, Network Design, Broadband, Routing, Firewalls, Leadership, Managed Services, Team Leadership, Marketing, Project Management, TCP/IP, DOCSIS, Customer Experience, Cable Modems, Cable Television, Internet Services, Help Desk Support, Hardware, CCTV, IPTV, Troubleshooting
Education
Colorado Technical University 2009 — 2013
Bachelor of Science in Information Technology, Network Administration
Colorado Technical University 2008 — 2010
Associate of Science in Information Technology, Information Technology
Verifone 2014 - 2015
Verifone 2014 - 2015
Verifone 2014 - 2015
TECH DATA May 2014 - October 2014
TRICYCLE STUDIOS September 2013 - January 2014
CATALINA August 2010 - May 2013
AT&T February 2010 - August 2010
BRIGHT HOUSE NETWORKS March 2008 - September 2009
ST. PETERSBURG COLLEGE September 2006 - May 2008
PHILIPS INTERNATIONAL June 2004 - March 2008
Skills
Certified ScrumMaster, Project Management, Program Management, IT Management, Software Development, Content Management, SEO, Information Systems, HTML, Microsoft Exchange, Customer Service, Dreamweaver, Relationship Management, Flash, Data Migration, Web Site Production, Scrum, CRM, Team Leadership, Integration, Requirements Analysis, Project Portfolio..., Management, Cross-functional Team..., Visio, Coaching, Information Technology, Vendor Management, E-commerce, MS Project, Agile Project Management, Project Planning, Data Center, SharePoint, Strategy, Business Analysis, Software Project..., PMO, Web Design, User Interface Design, Training, Agile Methodologies, Business Intelligence, Mobile Devices, Networking, SDLC, Web Services, Oracle, Governance, Resource Management
Education
The George Washington University
Project Management
Case Western Reserve University
MBA, Management Information and Decision Systems
University of Hawaii - Shidler College of Business
BBA, Management Information Systems
Bright House Networks June 2010 - December 2011
Bright House Networks May 2009 - June 2010
Ralph Lauren August 2008 - August 2009
Guess? November 2004 - August 2009
Coach August 2007 - July 2008
Skills
Outstanding..., Strong organization and..., Able to multitask, Enjoys a high pressure..., Stellar problem-solving..., Hardworking, energetic,..., Recognized for assuming..., Programming: C, Operating Systems:..., Network Technologies:...
Education
Colorado Technical University-Online 2010 — 2013
Bachelor's degree, Information Technology- Network Management
Valencia Community College 2009 — 2010
Technical Certificate, Computer programming Specialist
Valencia Community College 2004 — 2007
Associate of Arts (A.A.), Computer Science
Bright House Networks July 2013 - Present
PolyOne June 2011 - March 2013
PolyOne October 2010 - June 2011
Novelis Corporation November 2009 - October 2010
Novelis Corporation November 2008 - November 2009
Hexion Specialty Chemicals 2005 - 2008
Pall Corporation 2004 - 2005
NOMA Prestolite 2002 - 2004
Accenture 2002 - 2002
Appraisal.com 2001 - 2002
Skills
SAP, Contract Negotiation, Strategic Sourcing, Process Improvement, Vendor Management, Procurement, Six Sigma, Purchasing, Project Management, Continuous Improvement, Sourcing, Cost Planning, Organization, New Programs, Ariba, Management, Analysis, Negotiation, MS Office Suite, Forecasting, Analytics, Persuasion, Critical Thinking, Procurement Process, Strategic Negotiations, Communication, Internal Selling, Total Cost of Ownership, Price Analysis, Supplier Negotiation, Spend Analysis, Microsoft Office, Supplier Development, MRP, Pricing, Pricing Analysis, Leadership, Strategy, Supply Management, Supply Chain, Kaizen, Global Sourcing, Supply Chain Management
Education
Case Western Reserve University - Weatherhead School of Management 2009 — 2012
Masters, Business Administration
Case Western Reserve University 1997 — 2001
Bachelor of Science, Business Management
Bright House Networks January 2001 - February 2015
AOL Time Warner Cable March 1995 - September 2001
Time Warner Cable December 1991 - March 1995
Skills
Employee Relations, New Hire Orientations, Recruiting, Onboarding, Customer Service, Talent Acquisition, Applicant Tracking..., Human Resources, Benefits Administration, Hiring, Employee Benefits, Workforce Planning, HRIS, Deferred Compensation
Education
California State University-Bakersfield 1989 — 1991
BA, Political Science/Sociology
CSU Long Beach 1983 — 1984
Time Warner Cable October 2014 - Present
Time Warner Cable March 2014 - October 2014
Time Warner Cable May 2013 - March 2014
Time Warner Cable September 2012 - May 2013
Time Warner Cable March 2009 - September 2012
Bright House Networks June 2005 - March 2009
Skills
Data Analysis, SQL, Microsoft Excel, Workforce Management, Broadband, Telephony, Call Centers, Telecommunications, VoIP, Wireless, Customer Retention, Customer Satisfaction, IP, Managed Services, Account Management, MPLS, Solution Selling, Sales, Supervisory Skills, Access, Teamwork, Team Leadership, Team Building, Customer Experience, Troubleshooting, Customer Service, Leadership, Process Improvement, Reporting & Analysis, Cable Television, Internet Services, Telephone Skills, Outage Management
Education
Daytona State College 2001 — 2002
Computer Science
DynCorp International October 2005 - Present
Morse Communications, Inc. August 2005 - October 2005
Bright House Networks June 2005 - August 2005
United States Navy July 1999 - May 2005
Skills
Avionics, Aircraft, Security Clearance, Military, DoD, Aerospace, Aircraft Maintenance, Military Experience, Military Operations, Helicopters, Command, Aviation, Radar, Navy, Defense, Weapons, Operational Planning, National Security, Government Contracting, Test Equipment, Electronics, Maintenance, Electricians, Troubleshooting, Wiring, Preventive Maintenance, Soldering, Military Training, Electrical..., Electronic Warfare, Military Aviation, Flight Test, COMSEC, Information Assurance, Active DoD Secret..., Defence, Force Protection, Maintenance Management, Aircraft Systems, Electronics Repair, Planned Preventative..., Personnel Supervision, Human Factors, Multimeter, Schematic, Maintenance
Education
College of Southern Maryland 2012 — 2016
Associate of Science (AS), Electrical and Electronics Engineering, B
Naval Air Technical Training Center Pensacola, Florida 2000 — 2000
Navy Aviation Electronics Technician Rate Certification, Aviation Electronics Technician
CVS Caremark Corporation June 2014 - Present
Bright House Networks March 2000 - April 2014
Cushman & Wakefield December 1996 - March 2000
Pyramid Management Group July 1988 - November 1996
Skills
Essbase, PeopleSoft, Microsoft Excel, Reporting, Pivot Tables, Cash Flow Forecasting, Variance Analysis, Telecommunications, SQL, Financial Reporting, Finance, Account Reconciliation, Financial Modeling, Access, Auditing, Forecasting, Financial Statements, Strategic Financial..., Financial Analysis, General Ledger, Process Improvement, Budgets, Hyperion Enterprise, Accounting, Internal Controls, Cost Accounting, Analysis, Management, P&L, Managerial Finance, Accounts Receivable, Cash Flow
Education
Chapman University 1992 — 1997
MBA, Business Administration, Finance
Le Moyne College 1985 — 1988
Bachelor of Science, Business Administration, Finance
Bright House Networks July 2006 - Present
State Financial Bank August 2005 - January 2006
TCF Bank September 2001 - August 2005
McDonald's Corporation September 2000 - January 2001
SYMS Department Store January 1998 - January 2000
Coca-Cola Disconesa January 1988 - January 1991
Education
College of Lake County
College of Lake County
College of Lake CountyCollege Nacional El Triumfo
Ecuador, Business Administration
College of Lake CountyCollege Nacional El Triumfo
Ecuador, Business Administration
University 5 de Junio
University 5 de Junio
Morse Communications, Inc. August 2014 - Present
Mellen Infotech January 2014 - March 2015
Bright House Networks 2012 - 2014
CMIT Solutions 2007 - 2012
Early Learning Coalition of Brevard County October 2009 - December 2011
Level 3 Communications, Inc. (formerly Progress Telecom) 2005 - 2007
Walker & Associates, Inc. 2004 - 2005
Adtran, Inc. 1998 - 2004
Promptus Communications, Inc. 1995 - 1998
Larscom, Inc. 1993 - 1994
Skills
Solution Selling, Managed Services, Telecommunications, Business Development, Enterprise Software, Channel Partners, Start-ups, Strategic Planning, Strategy, Management, Account Management, Cloud Computing, Direct Sales, Vendor Management, New Business Development, Sales Operations, Sales Management, Program Management, Leadership, IT Outsourcing, Wireless, Networking, Executive Management, Data Center Relocation, Hosted Voice, Hosted Services
Education
Community College of the Air Force 1981 — 1983
Associate of Science (A.S.), Aviation Management
CareerSource Tampa Bay December 2009 - Present
WorkNet Pinellas April 2009 - June 2009
Florida Department of Children and Families June 2007 - April 2009
Bright House Networks March 2005 - May 2007
Aetna January 2003 - March 2005
Verizon August 1997 - October 2002
Skills
Workforce Development, Community Outreach, Employee Benefits, Resume Writing, Career Counseling, Training, Leadership Development, Interviews, Recruiting, Career Development, Job Search Strategies, Team Building, Onboarding, Nonprofits, Job Coaching, Conflict Resolution, Public Speaking, Customer Service, Organizational..., Coaching, Leadership, Microsoft Office
Education
Springfield College-School of Human Services 2013 — 2016
Bachelor of Human Services, Human Services, General
Hillsborough Community College 1997 — 1999
Associate of Science (A.S.), Secondary Education and Teaching
Cal State San Bernardino
Bright House Networks September 2009 - Present
Verizon Information/Idearc Media April 2003 - August 2009
American Express June 1993 - November 2003
MultiBank Securities June 1991 - June 1993
Skills
Sales, Account Management, Selling, B2B, Negotiation, Executive Management, CRM, New Business Development, Management, Customer Retention, Risk Management, Financial Negotiations, Optical Fiber, Sales Management, Program Management, Increasing Revenues, IT Operations, Account Retention, Tactical Sales, Sales direct, Listening Skills, Fiber, VoIP, Telecommunications, Networking, Metro Ethernet, Integration, Managed Services, Ethernet, MPLS, Cloud Computing, Colo, Co-location, SIP Trunking, SIP, Wireless, Call Centers, Unified Communications, VPN, BGP, WiFi, Solution Selling, Enterprise Solution..., Data Center, Telephony, IP, Strategic Partnerships, Strategic Thinking, Critical Thinking, Direct Sales
Education
Central Michigan University 1985 — 1991
BS, Economics
Bright House Networks December 2011 - Present
BAE Systems, Inc. July 2009 - December 2011
Tri-anim Health Services April 2004 - April 2009
Harvest Farms, Inc March 1996 - April 2004
Skills
Management, Human Resources, Employee Relations, Recruiting, Performance Management, Microsoft Word, Applicant Tracking..., Employee Benefits, Interviews, Microsoft Excel, Talent Management, HRIS, Deferred Compensation, FMLA, Workforce Planning, Payroll, Team Building, Benefits Administration, Onboarding, Succession Planning, Leadership, Training, Employee Handbooks, Labor Relations, New Hire Orientations
Education
California State University-Bakersfield
MPA, Public Policy and Administration
University of Pheonix
BS, Business Management
Bright House Networks January 2015 - Present
Engility Corporation September 2012 - November 2014
L-3 MPRI April 2010 - January 2011
Central Florida Store Services October 2006 - March 2010
Skills
Army, Intelligence Analysis, Program Management, DoD, MS Project, Weapons, Security, Defense, Process Improvement, Team Building, Active Directory, Intelligence, Network Security, Systems Engineering, Strategic Planning, Access, Ghost Imaging, Security Clearance, Troubleshooting, Security+, Information Assurance, Government, Military, Networking, Human Resources, Military Operations, Servers, Training, System Administration, Integration, Network Administration, VMware, Special Operations, Operating Systems, Visio, Top Secret
Education
Masters Institute 1999 — 2001
Bachelors, Computer and Information Sciences and Support Services, 4.0
Masters Institute 1997 — 1999
Associate Degree, Computer Science
Community College of the Air Force 1983 — 1988
Associate of Science (A.S.), Vehicle Maintenance and Management, 4.0
Balboa High School 1978 — 1980
Diploma, Social Studies
Out of This World Tickets January 2015 - Present
Bright House Networks March 2014 - August 2014
Zen-Fire August 2012 - February 2014
Skills
Red Hat Linux, TCP/IP, IPv6, BGP, DNS, OSPF, Network Architecture, Network Engineering, Cisco Technologies, Routing, Linux, VLAN, Troubleshooting, Switches, Virtualization, Routing Protocols, CCNA, DHCP, VPN, Computer Network..., Cisco IOS, Disaster Recovery, Network Security, Network Administration, Security, Routers, Unix, Data Center, Ethernet, MPLS, VoIP, Telecommunications, Data Analysis, Networking, Microsoft Office, CentOS, Network Design, WAN, Firewalls, ISIS, QoS, JUNOS, LAN-WAN, Snort, Splunk, ACLS, Peering, TACACS+, VRRP, Load Balancing
Education
Daytona State College 2014 — 2015
Advanced Technical Certification, Cyber Security and Cyber Forensics, Graduated with Honors
Daytona State College 2011 — 2015
Bachelor of Science (BS), Engineering - Information Systems Technology Concentration, Graduated with Honors
Bright House Networks June 2012 - Present
MOFFIT CANCER CENTER June 2005 - November 2011
Landing Technologies Group July 2004 - June 2005
Memorial Sloan-Kettering Cancer Center September 1991 - July 2004
Memorial Sloan-Kettering Cancer Center November 1985 - September 1991
INTECOM, INC February 1984 - November 1985
TRT TELECOMMUNICATIONS October 1983 - February 1984
NORTHERN TELECOM, INC June 1981 - September 1983
ITT ELECTRONIC TRAVEL SERVICES, INC July 1979 - June 1981
ITT WORLD COMMUNICATIONS February 1975 - July 1979
Skills
Telecom Project..., IP Telephony, Team Building, Telecom Expense..., VoIP, Strategic Planning, Expense Management, Telecommunications, Vendor Management, Call Center, Data Center, Integration, Unified Communications, Program Management, Cloud Computing, Disaster Recovery, Project Management, Telephony, Software Documentation, Call Centers, Management, IP, Leadership, CRM, Wireless, Switches, WAN, Cisco Technologies, Avaya, Team Leadership, Technical Support, Networking, IT Service Management, Managed Services, Network Design, SIP, Troubleshooting
Education
City University of New York 1972 — 1975
Bright House Networks June 2015 - Present
Bright House Networks June 2015 - Present
Sentranet Solutions December 2011 - Present
O.N.E. Radio Network October 2011 - December 2011
DSE Fuzing May 2008 - October 2011
DSE FUZING May 2008 - June 2011
DSE Systems, LLC 2008 - June 2011
Unaxis 2000 - 2004
Lam Research 1992 - 1998
Silicon Sys 1983 - 1988
Skills
Project Management, Process Improvement, Troubleshooting, Program Management, Access, Project Planning, Microsoft Office, SPC, Computer Hardware, Network Administration, Technical Support, Active Directory, Management, MS Project, Security Clearance, System Administration, Continuous Improvement, Logistics, MRP, Government Contracting, Cross-functional Team..., Process Scheduler, Lean Manufacturing, Operations Management, Manufacturing, Systems Engineering, Supply Chain, Software Installation, Hardware, LAN-WAN, Networking, Operating Systems, Quality Assurance, Testing, Engineering Management, Root Cause Analysis, Software Documentation, Materials Management, Process Engineering, Laptops, Electronics, Visio, Aerospace, Semiconductors, Wireless Networking, Integration, System Deployment, XP, ISO, Windows XP
Education
California Baptist University 1998 — 1999
Information Systems
Eastern Florida State College 1976 — 1979
Eau Gallie High School
Full Sail University February 2012 - August 2014
Full Sail University August 2010 - August 2014
Herbal BASIN LLC June 2009 - December 2010
Bright House Networks May 2005 - May 2010
Convergys Corporation February 1996 - February 2005
Skills
Public Speaking, Leadership Development, Leadership, Conflict Resolution, Teaching, Social Networking, Research, Event Planning, Editing, Strategic Planning, Instructional Design, Public Relations, Marketing, Social Media, Team Building, PowerPoint, Management, Project Management, Coaching, Team Leadership, Training, Higher Education, E-Learning, Educational Technology, Technical Writing, Curriculum Development, Curriculum Design, Staff Development, Customer Satisfaction, Time Management, Data Analysis, Adult Education, Creative Writing, Distance Learning, Fundraising, Organizational..., Nonprofits, Career Counseling, Community Outreach, Student Affairs, Grant Writing, Networking, Blogging, Program Management, Instructional Technology, Workshop Facilitation, Critical Thinking, Software Documentation, Blended Learning, University Teaching
Education
Creighton University 2011 — 2015
Doctorate of Interdisciplinary Leadership, Educational Leadership and Administration, General
University of Illinois Springfield 2006 — 2008
Masters of Teacher Leadership, Education
Pawling High School
University of Central Florida - College of Business Administration
Bright House Networks June 2015 - Present
ARS Services April 2015 - June 2015
ETECH Communications, Inc June 2011 - April 2015
Hardy Services July 2009 - June 2011
Nuvox February 2009 - July 2009
Advanced Teledata Systems, Inc. December 2006 - February 2009
Bright House Networks March 2005 - May 2008
Bright House Networks July 2000 - March 2005
ADS Security 1999 - 2000
American Exhibition Services 1998 - 1999
Skills
IP telephony, WAN Management, Networking, WAN, Cabling, Switches, Servers, Colocation, Routers, Managed Services, Consultative Selling, Data Center, Disaster Recovery, Cloud Computing, Wireless, Direct Sales, Contract Negotiations, Telecommunications, Storage, Hosting, SaaS, MPLS, Strategic Partnerships, Sales Management, Virtualization, New Business Development, Account Management, Network Security, Product Marketing, Solution Selling, Troubleshooting, Team Leadership, Team Building, Integration, Telephony, Selling, Contract Negotiation, Infrastructure, Security, VMware, Information Technology, VoIP, Co-location, IT Operations, Management, Unified Communications, Professional Services, Enterprise Architecture, Software Installation, Network Architecture
Education
Central Texas College 1975 — 1975
General
Texas State University-San Marcos 1975 — 1976
BS
University of Arkansas at Fayetteville 1976 — 1977
Bachelor of Science
University of Arkansas at Little Rock 1977 — 1979
BSE
Bright House Networks January 2003 - Present
Time Warner Cable November 1992 - January 2003
LifeTouch National School Stuidiios 1987 - 1989
Skills
Customer Service, Call Centers, Troubleshooting, Wireless, Call Center, Technical Support, Telecommunications, Wireless Networking, Software Documentation, Customer Retention, Quality Assurance, VoIP, IP, Vendor Management, Team Leadership, Outlook, Customer Satisfaction, Avaya, Microsoft Office, Process Improvement, Leadership, Customer Experience, Telephony, Broadband, System Administration, Cabling, Coaching
Education
Daytona Beach Community College
Shelton High
General college
Bright House Networks October 2008 - March 2014
Time Warner Cable February 2008 - October 2008
Time Warner Cable November 2006 - February 2008
Bright House Networks April 2005 - November 2006
Huffy Corporation December 2003 - January 2005
Skills
RPG, IBM iSeries, EDI, SQL, IBM AS/400, Programming, DB2, SDLC, Visio, Databases, Software Development, Requirements Analysis, Business Analysis, Testing, Software Documentation, Requirements Gathering, Software Project..., Eclipse, TCP/IP, Troubleshooting, Systems Analysis, Integration, Data Migration, Data Warehousing, Business Requirements, User Acceptance Testing, Access, Operating Systems, Software Design, System Testing, VBScript, Crystal Reports
Education
Clark State Community College 1988 — 1991
Associate's degree, Accounting
SECNY Federal Credit Union September 2014 - Present
Benefit Consulting Group April 2014 - July 2014
Bryant and Stratton College August 2013 - July 2014
The Hartford October 2008 - June 2010
Bright House Networks January 2005 - February 2007
Time Warner Cable February 2002 - October 2004
Skills
Customer Service, Sales, Microsoft Office, Outlook, Data Entry, Research, Employment Law, Intro to Human Resource..., Business Law & Ethics, Business Prinicples, Intro to Comp & Benefits, Employee/Labor Relations, Human Resources, Microsoft Excel, Call Centers, Employee Benefits, Job Descriptions, Public Speaking, Payroll, PowerPoint, Microsoft Word, Critical Thinking, Time Management
Education
Columbia College 2015 — 2016
Bachelor’s Degree, Business Administration with specialization in Human Resource Management, 4.0
Bryant & Stratton College 2013 — 2014
Associate of Science (A.S.), Human Reource Specialist
East Syracuse-Minoa High School 1986 — 1989
Insight Global September 2015 - Present
Bright House Networks September 2014 - August 2015
Convergys October 2013 - August 2014
Hooters of America February 2007 - December 2011
Sandestin Golf and Beach Resort April 2005 - May 2007
Arby's Restaurant Group, Inc. June 2003 - February 2005
United States Air Force May 1998 - December 2002
Skills
Business Analysis, Project Management, Business Strategy, Change Management, Management, Business Development, Microsoft Office, Business Intelligence, New Business Development, Account Management, Process Improvement, Program Management, Customer Service, Software Documentation
Education
ITT Technical Institute-Tampa 2012 — 2013
Associate of Arts and Sciences (AAS), Network and System Administration/Administrator
Indiana University of Pennsylvania 1993 — 2000
Bachelor of Applied Science (B.A.Sc.), Business/Managerial Economics
Community College of Beaver County 1994 — 1995
Associate's degree, Aviation
Freelancer March 2015 - Present
KERO-TV August 2013 - March 2015
Freelancer July 2012 - August 2013
Bright House Networks October 2005 - July 2012
KLEW TV August 1998 - October 2005
KTVA CBS 11 News November 1991 - August 1997
Skills
Producer, Director, Photoshop, After Effects, Boris, TriCaster, Writer, Technical Director, Premiere, Graphics, Video, Broadcast, Final Cut Pro, Television Producing, HD Video, Video Effects, Broadcast Television, Television Directing, Television Studio..., Avid Media Composer, Adobe Creative Suite, Grass Valley Switcher, Sony Camcorders, Panasonic Camcorders, Canon Cameras, Directing, Commercials, Post Production, Videography, Television, Writing
Education
Central Washington University 1981 — 1985
BA, Mass Communications
Central Washington University 1981 — 1985
Bachelor's degree, Mass Communication/Media Studies
Bright House Networks October 2013 - Present
Bright House Networks May 2012 - Present
Windstream Communications August 2007 - April 2012
FDN Communications July 2001 - July 2005
Skills
Telecommunications..., Telecommunications Sales, Voice Services, T1, Metro Ethernet, Colocation, Co-location, Telecommunications, MPLS, Business Services, VoIP, Telephony, Managed Services, Solution Selling, Hosted Services, Call Centers, Internet Services, Channel Partners, Network Design, IP, Direct Sales, Telecommunication..., Salesforce.com, Fiber Optics, SIP Trunking, Sales, Carriers, Computer Network..., LAN-WAN, Ethernet, Avaya, Data Center, Selling, Optical Fiber, Cisco Technologies, WAN, IVR, Unified Communications, Sales Engineering, Cloud Computing, DSL, Private Line, SIP, Hosted Voice, Wireless, Broadband, DS3, PRI, Cellular Communications, Customer Retention
Education
Orlando Tech 2000 — 2000
Sales Associates, Real Estate, Realtor
College of Charleston
Bachelor's degree
Universidad del Rosario
Translator and Interpreter, Language Interpretation and Translation
Bright House Networks November 2011 - Present
Novaquest 2008 - 2008
Skills
Account Management, Sales, Direct Sales, Sales Management, Cold Calling, Customer Service, Sales Operations, Team Building, Leadership, Marketing, Public Speaking
Education
California State University-Northridge
Bachelor of Applied Science (BASc), Health/Health Care Administration/Management
James Goeke Independent Insurance AgentLifeanew ResourcesFebruary 2002 - Present
Bright House Networks June 2014 - March 2015
TZ Insurance Solutions May 2012 - April 2014
Skills
Customer Service, Microsoft Office, Management, Strategic Planning, Marketing, Leadership, Microsoft Word, Team Building, Public Speaking, Project Management, Social Media Consultant, Sales
Education
Landmark Education 1976 — 2005
Curriculum For Living
New York University 1977 — 1979
Master of Arts (M.A.), Vocational Rehabilitation Counseling/Counselor
Colgate University 1969 — 1973
Bachelor of Arts (B.A.), Psychology
Cathedral Prep Seminary High School
Religion/Religious Studies
Bright House Networks February 2011 - Present
Bright House Sports Network November 2009 - March 2011
CBS Corporation September 1997 - January 2007
Paramount Pictures September 1995 - January 1997
Fox Broadcasting Company September 1993 - January 1995
Gannett 1992 - 1993
Sally Jessy Raphael 1991 - 1992
WTOG-TV 1985 - 1987
Skills
Advertising, Social Media Marketing, Broadcast, Marketing Strategy, Media Buying, Media Relations, Video Production, Media Planning, Digital Media, Team Building, Creative Strategy, Programming, Brand Management, Leadership, Market Planning, Marketing, Sponsorship, New Media, Television, Copywriting, Strategy, Fundraising, Online Advertising, Online Marketing, Digital Marketing, Social Networking, Creative Direction, Mobile Marketing, Entertainment, Public Relations, Sales, Budgets, Event Planning, Lead Generation, Marketing Communications, Content Strategy, Social Media, Advertising Sales, Press Releases, Management, Email Marketing, Brand Development, Sports, Radio Broadcasting, Digital Strategy, Integrated Marketing, Facebook, Video, Radio, Publicity
Education
University of South Florida 1983 — 1985
BA, Mass Communications
Colorado State University 1981 — 1983
Bright House Networks July 2015 - Present
Bright House Networks November 2014 - March 2015
Bright House Networks June 2014 - November 2014
Linksters tap room June 2014 - July 2014
Sykes June 2011 - October 2013
Fye January 2010 - June 2011
jcpenney September 2008 - December 2009
Skills
Teamwork, Call Centers, Customer Service, PowerPoint, Microsoft Word, Microsoft Excel, Telephone Skills, Critical Thinking, Data Analysis, Leadership, Team-oriented, Outlook, People Skills, Telemarketing
Education
Colorado State University-Global Campus 2014 — 2016
Bachelor’s Degree, Marketing
Polk State College 2011 — 2014
Associate of Arts (A.A.), Liberal Arts and Sciences, General Studies and Humanities
Bright House Networks June 2015 - Present
Hollagrafik March 2015 - Present
Warner Music Group January 2015 - May 2015
Bright House Networks June 2014 - August 2014
Bright House Networks June 2013 - August 2013
Bright House Networks June 2012 - August 2012
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Public Speaking, Leadership, Customer Service, Research, Adobe Photoshop, Adobe Illustrator, Adobe Indesign, Taleo, Recruiting, Talent Acquisition, Strategic Sourcing, Social Media, Teamwork, Event Planning, Social Networking, Photoshop, Illustrator, InDesign
Education
Cornell University ILR School 2012 — 2016
Bachelor’s Degree, Industrial and Labor Relations, Senior
Cranbrook Kingswood 2008 — 2012
High School
Bright House Networks July 1992 - Present
Brighthouse Networks July 1992 - Present
Fox Jewelers January 1984 - July 1990
Skills
Project Management, Telecommunications, Call Centers, Managerial Skills, Accounting and..., Customer Service, Management, Troubleshooting, VoIP, Account Management, Team Leadership, Vendor Management, Broadband, IP
Education
Central Michigan University 1984 — 1987
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
National Diamond Institute of America - Certified Diamontologist 1985 — 1986
Certified Diamontologist, Diamond Purchasing, Grading and Insurance paperwork
ITT Goulds Pumps August 2015 - Present
Bright House Networks August 2003 - July 2015
Carrier Corporation 1994 - 2003
Skills
Financial Reporting, Essbase, Hyperion Enterprise, Forecasting, Accounting, Telecommunications, Variance Analysis, Process Improvement, General Ledger, Financial Analysis, PeopleSoft
Education
Le Moyne College 1998 — 2000
Master of Business Administration (MBA)
Canisius College 1990 — 1994
Bachelor's degree, Accounting
Bright House Networks 2011 - Present
EarthLink 2009 - 2011
Windstream 2006 - 2009
Verizon Wireless 2001 - 2006
Venator Group 1992 - 2001
Hush Puppies Retail, Inc. 1990 - 1992
Skills
Microsoft Excel, Direct Sales, Microsoft Office, VoIP, PowerPoint, Solution Selling, Microsoft Word, Telecommunications, Customer Service, Managed Services, Marketing, Customer Satisfaction, Customer Retention
Education
Capella University 2011 — 2015
BS In Business , Specialization in Health Care Management ., BS In Business, Specialization in Health Care Management .
Dover Business College 2000 — 2001
Certification, Computer Information Specialist, 3.0 GPA
Ramapo College of New Jersey 1995 — 1996
Business Law
Triton College 1989 — 1992
Associate of Science (A.S.), Liberal Arts and Sciences/Liberal Studies
Gannett The News-Press Media Group February 2015 - Present
Dex One August 2009 - October 2010
Bright House Networks May 2007 - July 2009
Bright House Networks September 2006 - May 2007
Earth's Treasures Fine Jewelry October 2003 - June 2006
Earth's Treasures Fine Jewelry November 2002 - June 2006
Skills
Sales, Marketing, Account Management, Marketing Strategy, New Business Development, Customer Service, B2B, Advertising, Sales Management, Customer Satisfaction, Customer Retention, Lead Generation, Social Networking, Social Media Marketing, Online Marketing, Online Presence..., Facebook, SEM, Social Media, SEO, Email Marketing, Copywriting, Entrepreneurship, Blogging, Web Marketing
Education
University of South Florida - College of Business Administration
Bachelor of Arts, Marketing
St. Petersburg College
Associate in Arts
Community College of Allegheny County
Associate in Science, Environmental Technology
Bright House Networks July 1986 - Present
SFI Electronics October 1984 - October 1985
Seal and Company Washington DC December 1981 - October 1984
Skills
Telecommunications, VoIP, IP, Wireless, Ethernet
Education
Danville Community College 1978 — 1981
Electrical Electronics
Time Warner Cable June 2012 - Present
NAMIC 2013 - 2015
NAMIC-Carolinas 2013 - 2015
Time Warner Cable March 2011 - June 2012
Bright House Networks February 2007 - August 2011
Bright House Networks October 2005 - February 2007
Bright House Networks June 2000 - October 2005
Education
Chadron State College 2013 — 2016
Master of Business Administration (M.B.A.)
University of Central Florida 1995 — 1997
Bachelor of Science (B.S.)
Valencia Community College 1992 — 1994
Associate of Arts, Business Administration and Management, General
NBC Universal, Inc. December 2014 - Present
Bright House Networks June 2007 - December 2014
Bright House Networks July 2007 - April 2010
Georgia Department of Labor May 2000 - June 2007
Skills
Onboarding, Employee Relations, Human Resources, Strategic Planning, Talent Management, Applicant Tracking..., Performance Management, Recruiting, Succession Planning, Talent Acquisition, Employee Engagement, Workforce Planning, Labor Relations, Leadership Development, Organizational..., HRIS, HR Policies, Employment Law, Team Building, Training
Education
Clemson University
Morehouse College
Bachelor's degree, Political Science and Government
Bright House Networks November 2013 - Present
Bright House Networks January 2013 - November 2013
Bright House Networks March 2011 - January 2012
Skills
VoIP, Call Center, Telecommunications, Customer Service, Management, Wireless, Vendor Management, Customer Satisfaction, Call Centers, Networking, Managed Services, Customer Retention, LAN-WAN
Education
Christopher Newport University
Murray State University
Fannie Mae March 2011 - March 2015
CCCS of Delaware Valley April 2009 - March 2011
Comcast Cable January 2008 - April 2009
Bright House Networks February 2006 - September 2007
AT&T Mobility September 2004 - January 2006
Skills
Foreclosure Prevention, Loan Modifications, Loss Mitigation, Foreclosures, Short Sales, Forbearance, Customer Service, Budgets, Microsoft Office, Sales, Leadership, Process Improvement, Deed in Lieu, Project Management, Technical Support, Call Center, Call Centers, Training, Leadership Development, Team Building, Program Management, Finance
Education
Community College of Philadelphia 2014 — 2016
Associate's Degree, Computer Information Systems
InvestCloud, Inc. May 2015 - Present
Insight March 2013 - May 2015
Barbeau Enterprises Inc May 2012 - March 2013
Kforce Inc May 2012 - August 2012
Verizon Information Services September 2006 - October 2007
Bright House Networks February 2005 - August 2006
Skills
Program Management, Microsoft Excel, Microsoft Office, Account Management, Business Analysis, Leadership, Project Management, Team Leadership, Sales, Management
Education
Colorado Technical University
Bachelor of Science in Information Technology, Software Application Programming, Freshman
Bright House Networks December 2011 - Present
Bright House Networks May 2000 - December 2011
Bright House Networks May 1993 - May 2000
Time Warner Cable August 1992 - May 1993
Time Warner Cable February 1990 - August 1992
Vicorp Restaurants Inc May 1985 - May 1988
Skills
Budgets, Management, Team Building, Facilities Management, Operations Management, Account Management, Project Management, Team Leadership, Customer Satisfaction, Customer Service, New Business Development, Program Management, Broadband, Contract Negotiation, Business Strategy, Business Planning, Wireless, Financial Analysis, Performance Management, Product Development, Financial Reporting, MRP, Procurement Contracts, Managerial Finance, Warehouse Management, Project Planning, Coaching, Space planning, Commercial Real Estate, Facility Development, Budget, Contract Management, P2P, Strategic Sourcing, Supply Chain Management, Sourcing
Education
University of Central Florida 1998 — 2000
MBA, Accounting/Finance & Administration
Colorado Christian University
Bachelor of Applied Science, Accounting and Finance
Orlando Health May 2010 - Present
LAN International\Clear Channel Communications June 2005 - July 2009
Bright House Networks September 2002 - March 2005
Convergy's September 2001 - September 2002
Skills
Computer Hardware, DNS, TCP/IP, Troubleshooting, Cabling, DHCP, Operating Systems, WAN, Customer Support, Technical Support, Windows Server, Software Installation, Microsoft SQL Server, Security, Quality Assurance, Networking, Software Documentation, Citrix, XP, Hardware, Microsoft Exchange, Active Directory, SharePoint, Windows 7, Testing, Servers, Technical Writing, Databases, Visio, Access, SQL, Help Desk Support, Information Technology, VPN, Windows, System Administration, Cisco Technologies, Windows XP, Unix, Oracle
Education
Capella University 2009 — 2012
M.S, Information Technology Specialization in Information Assurance and Security, 3.8
University of Phoenix 2006 — 2008
M.A, Education/Curriculum and Instruction-Computer Education
Everglades University 2001 — 2003
B.S, Information Technology
Keiser College 1998 — 2000
A.S, Computer Programming
Bright House Networks May 2001 - Present
Letter memorial Studios June 1982 - May 2001
Skills
Telecommunications, VoIP, Wireless, Troubleshooting, IP, Call Centers, Customer Satisfaction, Networking, Broadband, Program Management, Team Leadership, Employee Management, Cost Control, Telephony, Sales Management, Graphic Design, Ethernet, Vendor Management, Customer Experience, Process Improvement, Team Building, Training, Cartography, Management, Mobile Devices, Fiber Optics
Education
Dartmouth College
Associate’s Degree, Social Sciences, 3.9
Mainland SR High school
Social sciences
MainNerve LLC July 2014 - Present
Bright House Networks April 2012 - June 2014
Bright House Networks August 2011 - April 2012
USAF November 2009 - December 2010
USAF RETIRED 1990 - 2010
USAF December 2004 - September 2009
USAF February 2002 - December 2004
6th Medical Group January 2001 - January 2002
91st Air Refueling Squadron January 2000 - January 2001
United States Air Force January 1998 - January 2000
Skills
Military, Training, Security Clearance, PowerPoint, Budget, Microsoft Excel, Human Resources, Emergency Management, Policy, Healthcare, Aerospace Medicine, Air Force, Budgets, Healthcare Management, Hospitals, Leadership, Leadership Development, Medicine, Operations Management, Public Health, Public Speaking, Strategic Planning, System Administration, Team Building, Team Leadership, Administration, Management, Security, Program Management
Education
University of Tennessee-Knoxville 2008 — 2011
Master of Business Administration (M.B.A.), Business Administration and Management, General
ITIL 2010 — 2010
ITIL V-3
Senior NCO Academy 2007 — 2007
Managment/Director/Leadership, Gunter Annex, Maxwell AFB, AL
University of Phoenix 2002 — 2005
Bachelor of Science, Business Manament / Admin
NCO Academy, Airey NCO Academy 2004 — 2004
Associate's Degree, Non Commission Officer Academy, Management/Supervisor Training, Tyndall AFB, FL
Community College of the US Air Force 2000 — 2001
Associate's Degree, Public Health
Community College of the US Air Force 1993 — 1994
Associate's Degree, Aerospace Medicine
Airman Leadership School 1993 — 1993
School, Aerospace Medicine (Aerospace Medicine)
University of Tennessee-Knoxville 1989 — 1991
Associate's Degree, Business Administration and Management, General
Orlando Health May 2012 - Present
Boston Whaler April 2012 - May 2012
Bright House Networks March 2011 - February 2012
Bright House Networks July 2009 - March 2011
Bright House Networks January 2007 - July 2009
Bright House Networks April 2006 - January 2007
Technology Conservation Group 2003 - 2006
Corning Intellisense 2000 - 2003
Triumvirate Environmental 1998 - 2000
Skills
Adobe Live Cycle..., MS Visio, Business Process Design, Instructional Systems..., Webinar Production, Forms Design, RFP preparation, Technical Writing, Adobe Creative Suite, Technical Drawing, Curriculum Development, Manuals, Help Files, E-learning, Diagrams, Illustration, Layout, Typography, Graphics, Graphic Design, Documentation, Editing, Technical Documentation, Storyboarding, Writing, Production, Brochures, MS Office Suite, SharePoint, Multimedia, Proposal Writing, Technical Training, Problem Solving, Creative Problem Solving, Copy Editing, Copywriting, Quality Assurance, Adobe Framemaker, Adobe Acrobat, State and Federal..., Federal Contract..., Auditing, Software Documentation, Visio, Webinars, E-Learning, FrameMaker, Instructional Design, Contract Management, RoboHelp
Education
Cambridge College 1986 — 1988
Masters
Staples Advantage April 2015 - Present
Bright House Networks October 2000 - March 2014
RE/MAX 200 September 1998 - October 2000
Skills
Wireless, Call Centers, Account Management, Selling, VoIP, Management, Leadership, Solution Selling, Sales, Project Management, New Business Development, Telecommunications, Marketing, Business Planning, Customer Retention, Lead Generation, Telephony, Data Center, Relationship Marketing, Direct Sales, Budgets, Direct Marketing, Financial Analysis, Real Estate, SEO, Managed Services, Co-location, Email Marketing
Education
United States Sports Academy 1991 — 1992
MSS, Sports Management
Northern Illinois University 1979 — 1981
BA, Economics
College of Lake County 1977 — 1979
AS, Business
Rockinlashesbybeth 2015 - Present
KKP October 2010 - June 2012
Bright House Networks January 2008 - January 2009
The Father January 2006 - January 2008
Skills
Florida Notary, New Hire Orientations, New Hire Processes, Exit Interviews, Interviews, People-oriented, Multi Tasking, Pet Sitting, Dog Walking, Pet Taxi, Recruiting, Applicant Tracking..., Human Resources, Security, Hiring, Personnel Management, Time Management, Emergency Management, Employee Relations, Physical Security, Background Checks, Supervisory Skills, Call Centers, Security Training, Executive Protection, Training, Coaching, Team Building, Team Leadership, Performance Appraisal, CCTV, Crisis Management, Security+, Customer Service, Office Management, Leadership Development, Management
Education
Daytona Beach Community College 1989 — 1991
High Diploma
e3clicks.com November 2010 - Present
i - Rongo Medi - Soft Corporation July 2010 - Present
bytewriter.com January 1998 - Present
Central Florida News 13 January 2009 - 2011
Bright House Networks August 2002 - January 2009
Stetson University 2000 - 2002
Modis Government Systems 1997 - 2000
News-Journal 1990 - 1998
United Press International 1988 - 1990
Skills
SEO, Social Media, Dreamweaver, Multimedia, CMS, Editing, Photoshop, Final Cut Pro, News Writing, HTML, OS X, Flash, Copywriting, Content Strategy, Journalism, Graphic Design, Social Networking, Video, Web Development, Video Editing, Newspapers, Feature Articles, Broadcast, Content Development, Web Content, Blogging, Television, Technical Writing, WordPress, New Media, Social Media Marketing, Mobile Devices, Web Content Management, Breaking News, Storytelling, Brand Development, Audio Editing, Editorial, Newsletters, Media Relations, Copy Editing
Education
Concord University 1969 — 1971
BrightHouse May 2009 - Present
Bright House Networks August 2000 - May 2009
United States Army June 1977 - June 1997
Skills
Telecommunications, Troubleshooting, Wireless, Windows, Music, Call Center, VoIP, Computer Hardware, Customer Service, Recording, Cisco Technologies, TCP/IP, IP, Networking, Switches, Project Management, VPN, Program Management, Call Centers, MPLS, WAN, Network Design, Routers
Education
Valencia College 2003 — 2006
Job Improvement, Nertworking
Columbia College 1993 — 1997
ISS/BUS, Computer Science and Business Administration
Jacksonville State University 1983 — 1986
Music Education, Clarinet Playing and Jazz
The University of Texas at El Paso 1978 — 1979
Music Education, Clarinet and Guitar playing
Conservatory of Music of Puerto Rico 1970 — 1975
GUITAR PERFORMANCE, Music
Dr. Agustin Stahl 1967 — 1970
High school, General
Easy AC October 2014 - March 2015
Computer Center USA May 2013 - October 2014
CITI Technologies January 2013 - May 2013
Bright House Networks July 2009 - January 2013
Scicom (MSC) Bhd April 2007 - July 2009
Verizon 4G Wireless January 2003 - January 2007
Skills
Research, Sales, Photoshop, Microsoft Word, Management, Outlook, English, Social Media, Windows, Customer Service, Microsoft Office, PowerPoint, Technical Support, Help Desk Support, Android, Mobile Devices, Training, Mobile Applications, Windows 7, Troubleshooting, Active Directory, Operating Systems, SharePoint, Hardware, Windows XP, Software Installation, Switches
Education
Southern California Institute of Technology 2005 — 2006
Business/Commerce, General
CUNY New York City College of Technology 1988 — 1991
Associate's degree, Electrical and Electronics Engineering
Bright House Networks October 2002 - Present
Washington Mutual Home Loans April 2002 - October 2002
Excell Agent Services July 1997 - July 2001
Skills
Troubleshooting, VoIP, Call Center, Computer Network..., Call Centers, Telecommunications, Ethernet, Contract Negotiation, Sales Management, Public Speaking, Microsoft Excel
Education
Brevard community College
Word, Excell, Power Point etc
Daytona State College
GED plus computer classes
Bright House Networks August 2009 - Present
Society of Motion Picture & Television Engineers October 2006 - August 2009
Society of Cable Telecommunications Engineers (SCTE) August 2003 - October 2006
Time Warner Cable 1998 - 2002
Earlier Years... 1988 - 1998
Skills
Media Relations, Internal Communications, Marketing Communications, Community Relations, Government Affairs, Crisis Management, Team Building, Public Relations, Strategic Planning, Video, Telecommunications, Crisis Communications, Non-profits, Budgeting, Writing, Corporate Communications, Public Speaking, Marketing Strategy, Social Media, Fundraising, Cross-functional Team..., Leadership Development, Advertising, Government Relations, Government, Integrated Marketing, Broadcast, Email Marketing, Community Development, Leadership, IPTV, Team Leadership, Event Management, Budgets, Strategic Communications, Marketing, New Media, Coaching, Strategic Partnerships, Strategy, Nonprofits, Management, Public Affairs, Social Networking, Product Marketing, Online Marketing, Television, Project Management, Reputation Management, Social Media Marketing
Education
Harvard Business School Executive Education
Cable Executive Management Program, Telecommunications Management
Columbia University in the City of New York
External Executive Coach Program, Continuing Education
Northern Michigan University 1984 — 1988
Bachelor of Science, Public Administration
Herman & Kittle Properties, Inc. January 2014 - Present
Herman & Kittle Properties, Inc. August 2011 - December 2013
Bright House Networks November 2009 - July 2011
KPMG July 2003 - August 2009
Education
Butler University - College of Business Administration 1999 — 2003
Bachelor of Science (B.S.), Accounting
Bright House Networks May 2013 - Present
Unique Screen Media September 2006 - February 2013
Lordson Productions/ Screenvision Direct January 2012 - 2013
Lordson Prod./UniqueScreenMedia/Day three media April 2000 - 2013
MCI Corporation May 1993 - June 1995
Skills
New Business Development, Entertainment, Video Production, Advertising, Music Production, Screenwriting, Commercials, Marketing, Marketing Strategy, Marketing Communications, Integrated Marketing, Public Relations, B2B, Email Marketing, Social Media Marketing, Cold Calling, Graphic Design, Account Management, Social Media, Social Networking, Event Planning, Digital Media, Online Advertising, Sales Presentations, Digital Marketing, Lead Generation, Sales, Management
Education
Columbia College Chicago 1977 — 1980
American Conservatory of Music 1975 — 1977
Music Theory and Composition, A
Bright House Networks February 2014 - Present
Marriott Vacations Worldwide March 2006 - June 2013
JPMorgan Chase May 2001 - March 2006
Verizon Data Services January 1995 - November 2005
Verizon Data Services July 1987 - January 1995
Skills
PMP, ITIL, ISO, MS Project, MS Office Suite, Unix, DB2/SQL, Mosaic, Informix, Process Improvement, Problem Solving, Testing, Telecommunications, Documentation, SDLC, Vendor Management, Project Implementation, Requirements Gathering, Agile Project Management, PCI, Release Management, Quality Assurance, Project Management, Cross-functional Team..., Requirements Analysis, Team Leadership, Risk Management, Databases, Business Analysis, SharePoint, Business Process..., Business Process, IT Service Management, Payment Industry, Resource Management, Agile Methodologies, Systems Analysis, Integration, IT Strategy, Program Management, Information Technology, Project Planning, Windows, Disaster Recovery, Microsoft Office, Change Management, Budgets, Management, IT Management, Software Project...
Education
Project Management Institute 2011 — 2011
PMP, Project Management
University of South Florida 2009 — 2011
Certificate in Project Management, Project Management
Nova Southeastern University 1999 — 2001
MBA, Business
City University of New York 1981 — 1985
BA, Psychology
Clear Channel Outdoor June 2012 - Present
Bright House Networks March 2010 - May 2012
Comcast Spotlight October 2007 - July 2009
Belo 1995 - 2007
Blair Television May 1992 - October 1995
King Broadcasting - Northwest Television Sales February 1986 - May 1992
KOMO TV 1978 - 1986
Skills
Digital Marketing, Advertising, Marketing, Strategic Planning, Advertising Sales, New Business Development, Sales, Marketing Strategy, Media Buying, Team Building, Leadership, Media Planning, Online Advertising, Digital Media, Market Planning, Mobile Marketing, Coaching, Television, Sponsorship, CRM, Business Strategy, Marketing Management, Process Improvement, Account Management, Marketing Communications, Lead Generation, Strategic Partnerships, Recruiting, Partnerships, Result Oriented, Negotiation, Email Marketing, Social Media Marketing, Social Media, B2B, Sales Management, Direct Marketing, Online Marketing, Digital Strategy, Integrated Marketing, SEM, New Media, Brand Development, Innovative Thinking, Results Focused, Sales Recruitment, Public Relations, Selling, Salesforce.com, Partnership Development
Education
California State University-Hayward - School of Business and Economics 1973 — 1977
Bachelor of Science, Marketing
Arkansas City High School
Bright House Networks July 2013 - Present
Bright House Networks July 2010 - July 2013
Bright House Networks November 2007 - July 2010
CH Energy Group Inc. July 2005 - November 2007
Skills
Financial Analysis, Financial Modeling, Forecasting, Process Improvement, Finance, Financial Reporting
Education
Clarkson University 2001 — 2005
Financial Information & Analysis - Minor in Economics
Bright House Networks September 2014 - Present
Bright House Networks December 2005 - September 2014
Skills
Leadership, Telecommunications, VoIP, Call Centers, IP, Troubleshooting, Integration, Microsoft Office, Vendor Management
Education
Community College of Denver
Bright House Networks August 1989 - Present
Skills
Budgets, Process Improvement, Wireless, DOCSIS, VoIP, Telecommunications, Broadband, Troubleshooting, Call Center, Customer Service, Ethernet, Call Centers, Telephony, Managed Services, IP, Team Building, Vendor Management, Leadership, Program Management, Project Management, Fiber Optics, Customer Satisfaction, Strategic Planning, Operations Management, Team Leadership, Management
Education
Chattanooga State Tech 1977 — 1979
Chattanooga State Community College 1977 — 1978
Civil Engineering and Criminal Justice
Bright House Networks September 2007 - Present
IBM July 2005 - September 2007
Zurich Scudder Investments April 1999 - June 2004
Skills
Process Improvement, SAP, Accounting, Business Analysis, Financial Analysis, Finance, Training, Forecasting, Business Process..., Project Management, Management, Cross-functional Team..., Leadership
Education
Clarkson University 2004 — 2005
MBA, General Business
Clarkson University 1993 — 1998
BS, Finance and Economics
Ogdensburg Free Academy 1988 — 1993
Regents
Bright House Networks April 2013 - Present
Sprint May 2001 - April 2013
Skills
Telecommunications, Wireless, Vendor Management, Program Management, 4G, CDMA, Cellular Communications, LTE, Project Management, Cross-functional Team..., Process Improvement, PMP, WiMAX, Contract Negotiation, Mobile Devices, Business Intelligence, Budgets, Product Management, UMTS, GSM
Education
Creighton University 1998 — 2001
Juris Doctorate, Law
Washburn University 1994 — 1998
Bachelor of Arts (B.A.), Political Science and Government
Creighton University School of Law
Bright House Networks February 2014 - Present
TelCove/Level 3 April 2004 - January 2008
Dobson Communications May 1994 - January 2001
Skills
Managed a 90 Million..., Generated 232 Million..., 3 State territory - 500..., Churn - < 1% Write offs..., Churn, Account Management, Co-location, Cloud Computing, Entrepreneurship, Leadership, Managed Services, Direct Sales, New Business Development, P, Management, Retail, Sales, Sales Operations, Revenue, Sales Process, Selling, Solution Selling, Strategic Partnerships, Unified Communications, VoIP, Telecommunications, Budgets, Wireless
Education
Carlow University 1990 — 1992
BS, Business Administration
Penn State University 1971 — 1973
Psychology
Bright House Networks March 2011 - Present
Bright House Networks June 2002 - April 2011
Time Warner Cable (formerly AOL Time Warner) 2000 - 2002
Central Sierra Managed Care January 1996 - July 2000
Education
California State University-Bakersfield 2004 — 2006
Bachelors Of Science, Business Administration, Management Information Systems
Bright House Networks November 2010 - Present
Bright House Networks February 2010 - November 2010
Bright House Networks April 2009 - February 2010
Bright House Networks December 2008 - April 2009
Bright House Networks December 2007 - December 2008
Pomeroy April 2004 - January 2005
Ezeeweb.com Inc. January 2001 - September 2002
Skills
Troubleshooting, Cisco, Network Operations, Windows, Routers, Switches, DNS, TCP/IP, Computer Network..., Cisco Technologies, IP, WAN, DHCP, OSPF, System Administration, Network Engineering, Ethernet, Routing, IPv6, Networking, MPLS, Data Center
Education
Sanford-Brown College-Fenton 1998 — 2000
Capella University
Information Technology, Network Technology
Colonial Management Group, LP (Healthcare) 2013 - Present
Healthfirst 2012 - 2013
Bright House Networks; Orlando Fl area July 2010 - May 2012
Bright House Networks July 2008 - July 2010
Comcast July 2005 - July 2008
Adelphia (Comcast) July 2005 - October 2006
Trader Publishing Company September 2001 - January 2005
Arvon Personnel November 1999 - September 2001
Tidewater Tech February 1998 - April 1999
Skills
Employee Relations, Labor Relations, Talent Acquisition, Applicant Tracking..., Benefits Administration, Employee Engagement, Performance Management, Talent Management, Recruiting, Temporary Placement, Employment Law, Human Resources, Technical Recruiting, Onboarding, Organizational..., Call Center, EEOC, Leadership Development, FMLA, Call Centers
Education
Troy University 1998 — 1999
Masters, Human Resource Management
Campbell University 1991 — 1995
Bachelor of Science, Biology
Bright House Networks 2005 - Present
Skills
Essbase, Finance, Forecasting, Process Improvement, Financial Analysis, Financial Reporting, Business Analysis, Management, Project Management, Cross-functional Team..., Customer Service
Education
Cal Poly San Luis Obispo 1996 — 2000
BS Business, Finance
Spectra by Comcast Spectacor 2015 - Present
Bright House Networks 2013 - 2015
Tampa General Hospital 2010 - 2013
Time Warner Cable 2002 - 2009
Sony Music Entertainment 2001 - 2002
New York Public Library 1994 - 2001
Skills
Time Management, Employee Benefits, Employee Relations, Recruiting, Human Resources, Performance Management, HRIS, Applicant Tracking..., Benefits Administration, Personnel Management, Onboarding, Deferred Compensation, Talent Management, Leadership, Project Management, Program Management, Employment Law, Management, Budgets, Coaching, Leadership Development, Temporary Placement, Training, Resume Writing, Strategy, Interviews, Team Building, College Recruiting, Talent Acquisition, PeopleSoft, Policy, Change Management, Hiring, New Hire Orientations, Employee Engagement, Performance Appraisal, Employee Training, Organizational..., Workforce Planning, FMLA, Succession Planning, Labor Relations, HR Policies, Conflict Resolution, Job Fairs, Technical Recruiting, Compensation & Benefit, Job Descriptions, Payroll, Organizational...
Education
The New School 2003 — 2006
Master of Science, Human Resources Management
City University of New York-Hunter College 1997 — 2001
BA, Psychology
Society of Human Resources Management
PHR Certification
Sprint Nextel May 2011 - Present
Bright House Networks June 2008 - February 2011
Education
Champlain College 2008 — 2010
Bachelor of Science, Computer & Digital Forensics
Level 3 Communications October 2014 - Present
XO Communications April 2014 - October 2014
Tyco Integrated Security July 2013 - December 2013
Comcast February 2012 - July 2013
Bright House Networks February 2001 - February 2012
Skills
Managed Services, Sales Management, T1, Co-location, VoIP, Solution Selling, Selling, Account Management, SIP Trunking, Direct Sales, Salesforce.com, Long Distance, Ethernet, Cold Calling, Call Centers, Optical Fiber, Sales Operations, Customer Retention, Wireless, Cloud Computing, Data Center, IP, LAN-WAN, Sales Process, Hosted Services, Enterprise Software, Networking, SIP, Cisco Technologies, Channel Partners, WAN, Strategic Partnerships, Sales
Education
College of the Siskiyous 1985 — 1986
Business Administration and Management, General
City College of Chicago
Business
College of The Siskiyous
Business
Golf Channel September 2012 - Present
Self Employeed December 1999 - September 2012
Tribune Company November 2010 - June 2012
AirTran Airways January 2008 - November 2010
Bright House Networks July 2005 - December 2007
Brighthouse Networks July 2005 - December 2007
Sprint PCS September 2004 - August 2006
Sprint May 2002 - May 2004
RDV Sportsplex January 2001 - September 2002
Convergys May 1998 - December 1999
Skills
System Administration, Technical Support, Call Center, Help Desk Support, Software, Troubleshooting, Active Directory, Servers, Citrix, Microsoft Exchange, Software Documentation, Visio, Windows Server, Computer Hardware, Access, Routers, VPN, XP, Outlook, Data Center, Windows 7, Blackberry, Operating Systems, Windows, Laptops, Networking, DNS, Network Administration, Hardware, Windows Vista, Norton Ghost, Microsoft Office 2007, Customer Service, TCP/IP, Microsoft Office 2003, Software Installation, Office 2010, Microsoft Office, Blackberry Enterprise..., Printers, HP, Training, A+ Certified, Security, Wireless Networking, System Deployment, Switches, WAN, Windows XP, Call Centers
Education
CBT Direct 2009 — 2009
A+, Net+ and Security+, CompTia Certifications
Daytona Beach Community College 1997 — 2009
Associate of Science (AS), Computer Science
University of South Carolina Upstate 2005 — 2005
Bachelor of Science (BS), Education
University of South Carolina 2004 — 2005
completed, Education and Computer Science
Universidad Interamericana de Puerto Piedras Rico 2001 — 2002
bs, Education
Universidad Interamericana de Puerto Rico 2001 — 2002
completed, Education and Computer Science; Secondary Education and Computer Science
Seminole Community College 1999 — 2001
Associate's degree, Computer Science\Networking
Pine ridge High school 1994 — 1997
High School
American Military Academy 1985 — 1994
Seminole State College of Florida
Bright House Networks May 2005 - Present
KPIT Cummins, Fleetguard April 2004 - May 2005
Radcliffe Systems June 1998 - March 2004
Kalyani Steels January 1993 - June 1997
Skills
Databases, Data Warehousing, Database Administration, Oracle, Integration, ETL, SDLC, Telecommunications, SQL, Database Design, Business Intelligence, Unix, Visio, Data Integration, Vendor Management, Software Development, Microsoft SQL Server, Business Analysis, Business Objects, Requirements Analysis, Data Migration, Enterprise Architecture, SharePoint, Quality Assurance, Oracle Certified DBA, Requirements Gathering, Data Modeling, Performance Tuning, Solaris, Access, Systems Analysis, Software Documentation, PL/SQL, Software Project..., Informatica, Crystal Reports, IT Strategy, Cognos, Testing, MS Project, Business Process, Oracle RAC, XML, Unix Shell Scripting, DB2, User Acceptance Testing, Teradata, Data Architecture, Data Modelling
Education
College of Engineering Pune 1985 — 1989
Bachelor's degree, Universtity of Pune, Electrical and Electronics Engineering
Oracle Certified Professional
Oracle Certified Professional, Data Modeling/Warehousing and Database Administration
Equinix June 2015 - Present
Bright House Networks October 2014 - June 2015
Cox Communications June 2014 - October 2014
Cbeyond 2010 - June 2014
CommX June 2002 - January 2010
Intellysis Consulting Group 2000 - 2002
2nd Century Communications 1998 - 2000
Intermedia Communications 1995 - 1998
Frontier Communications 1988 - 1995
United States Air Force 1985 - 1988
Skills
Product Management, Hosted VoIP, Ethernet, Sales Engineering, Management, Vendor Management, Cloud Computing, VoIP, IP, Computer Network..., Telecommunications, Process Improvement, Product Marketing, Unified Communications, SIP, IT Management, Solution Selling, Managed Services, Mobile Devices, Data Center, MPLS, Wireless, SaaS, Network Security
Education
Northwood University 1995 — 2008
Bachelor of Business Administration (BBA), Entrepreneurship/Entrepreneurial Studies
Monroe Community College 1988 — 1991
Associate of Arts and Sciences (AAS), Electrical and Electronics Engineering
Community College of the Air Force 1985 — 1988
Bright House Networks February 2010 - Present
H. Lee Moffitt Cancer Center 2009 - 2010
JCH Enterprises April 1999 - September 2008
Household Credit Services January 1995 - January 1999
Skills
Telecommunications, IP, TCP/IP, Wireless, Ethernet, Troubleshooting, MPLS, Cisco Technologies, Computer Network..., Routers, Switches, Network Engineering, Network Design, OSPF, Linux, Metro Ethernet, WAN, BGP, Integration, Unix, DOCSIS, DWDM, DNS, Cisco IOS, CCNA, Network Security, VMware, LAN-WAN, Wireless Networking, Testing, Broadband, IPv6, Active Directory, Call Center, Managed Services, Network Architecture, Networking, Fiber Optics, Visio, C#, Routing
Education
University of Phoenix 2009 — 2013
Bachelor of Applied Science (BASc), Information Technology - Information Systems Security
University of Phoenix 2009 — 2010
Associate of Arts and Sciences (AAS), Computer Systems Networking and Telecommunications
College of Southern Nevada 2000 — 2001
Cisco Certified Network Associate, Cisco Networking Academy
Halifax Health October 2013 - Present
Halifax Health September 2011 - October 2013
WyoTech March 2009 - September 2011
Viccaro Advertising, Inc. January 2002 - January 2009
Bright House Networks April 1991 - December 2001
Skills
Marketing, Marketing Communications, Social Media Marketing, Social Media, Event Planning, Social Networking, Customer Service, Leadership, PowerPoint, Time Management, Microsoft Office, Strategic Planning, Sales, Training, Management
Education
Daytona Beach Community College 2012 — 2013
Bachelor of Applied Science (B.A.Sc.), Supervision and Management
Daytona Beach Community College 1987 — 1989
Associate of Arts and Sciences (AAS), Advertising and Marketing
Bright House Networks April 2014 - Present
Iamgladyscabrera Foundation June 2013 - Present
Catalyst Rx February 2013 - April 2014
MedSolutions March 2011 - January 2013
GHS Solutions February 2009 - August 2009
Flavors From the Heart Catering 2007 - 2009
Bear Stearns 2007 - August 2008
Credit Suisse 2007 - 2007
UBS Investment Bank November 2005 - October 2006
Fidelity Investments January 2001 - May 2005
Skills
Bilingual, Forecasting, Program Management, Scheduling, Reporting & Analysis, Corporate Finance, Medical Coding, Mutual Funds, Offshore, Onshore, Troubleshooting, Real Time, PowerPoint, Windows XP Professional, Project Coordination, Presentation Development, Multitasker, IEX, CMS, ADP Payroll, Avaya, Cisco Call Manager, MapInfo, Excel, Team Building, Microsoft Excel, Call Centers, Analysis, Process Improvement, Access, Outlook, Banking, Administration, Data Analysis, Business Analysis, Strategic Planning, Team Leadership, Finance, Data Entry, Business Process..., HIPAA, Microsoft Office, SharePoint, Project Management, Microsoft Word, Financial Services, Health Insurance, Healthcare Consulting, Contract Negotiation, Medicaid
Education
CUNY York College 1996 — 2001
International Finance, Finance, General
Le Cordon Bleu College of Culinary Arts-Orlando
Bakersfield ARC 2009 - Present
Bright House Networks 2004 - 2009
Comcast Cable 2002 - 2004
AT&T 1999 - 2001
InterMedia Partners 1997 - 1999
Viacom 1981 - 1996
Education
California State University-Hayward - School of Business and Economics
MBA
Bright House Networks July 2013 - Present
Skills
Call Centers, Telecommunications, VoIP, Troubleshooting, Telephony, Broadband, Wireless, IP, Computer Network..., Routers, Technical Support, Cabling, Fiber Optics, TCP/IP, Cisco Technologies
Education
Daytona Beach Community College 2010 — 2012
Associate of Science (A.S.), Electrical and Electronics Engineering
Bright House Networks June 2006 - Present
Soul & Sunshyne Designs December 2012 - Present
Skills
Call Centers, Call Center, Wireless, Customer Retention, Customer Satisfaction, Telecommunications, Customer Service, Networking, Direct Sales, Sales, Customer Experience, Account Management, Troubleshooting, Training, Outlook, Leadership, Sales Operations, New Business Development, Marketing, Management, Vendor Management, Program Management, Recruiting, Team Building, Cross-functional Team..., Team Leadership
Education
Cumberland College
Mass Communication/Media Studies
Bright House Networks April 2009 - Present
Skills
Sales Management, Leadership, Training, Employee Relations, Customer Service
Education
California State University-Bakersfield 1985 — 1989
Bachelor's degree, Liberal Arts and Sciences/Liberal Studies
Bright House Networks June 1999 - Present
Time Warner Cable July 1993 - May 1999
Time Warner Cable January 1990 - June 1992
Test Marketing Group January 1985 - January 1987
Pacific CATV September 1981 - May 1983
Time Warner cable January 1977 - May 1979
Skills
Video, Broadband, DOCSIS, HFC, Telephony, VoIP, Fiber Optics, Telecommunications, DWDM, IP, Cabling, VOD, Cable Television, Ethernet, Computer Network..., Cable Modems, IPTV, Coax, Optical Fiber
Education
California State University-Bakersfield 1977 — 1978
Bright House Networks 2008 - Present
Bright House Networks 2000 - 2008
WTSP-TV 1997 - 2000
HBO 1996 - 1997
Later Today @ Disney MGM Studios 1995 - 1996
WGN-TV 1994 - 1995
WTTW 1992 - 1995
Harpo Productions 1990 - 1991
Skills
Telecommunications, VoIP, Troubleshooting, Avaya, Telephony, Cisco Technologies, Cabling
Education
Columbia College Chicago
Bachelor's degree
Bright House Networks May 2005 - Present
Best Buy November 1993 - December 2004
Skills
Vendor Management, Customer Satisfaction, Troubleshooting, Account Management, Process Improvement, Telecommunications, Forecasting, Access, Customer Service, Budgets, Team Building, Management, Call Center, VoIP, Training, Customer Experience, Customer Retention, Outlook, Sales, Leadership, Strategic Planning, Analysis, Software Documentation, Call Centers
Education
Dakota County Technical College
SUPERVISORY/MANAGEMENT
University of Phoenix
Accounting and Business/Management
Charter Communications December 2011 - July 2012
Bright House Networks September 2007 - June 2009
TeleTech August 2006 - September 2008
Skills
A +certification, CCNA, CISA, Computer Hardware, Cisco Routers, VMware, VPN, Firewalls, Network Security, Routers, Linux, Telephony, LAN-WAN, Switches, Security, Disaster Recovery, WAN, Computer Security, Software Installation, Windows 7, Windows, Technical Support, Hardware, Troubleshooting, Operating Systems, Network Administration, System Deployment, Training, Networking, Cisco Technologies, Cisco IOS, XP, Telecommunications, Windows Server, Active Directory, Software Documentation, Windows XP, Help Desk Support, Wireless Networking, Visio
Education
ITT Technical Institute Bessemer, AL 2011 — 2012
Associate of Science (A.S.), Network and System Administration/Administrator
Carson-Newman College 2005 — 2009
psychology
Bright House Networks July 2007 - Present
jewel-osco September 1990 - April 1999
jewel-osco March 1980 - May 1990
Skills
french,creole spoken..., Customer Service, Cable Television, Wireless Networking, Cable Networks, Troubleshooting, Cabling, Computer Network..., Fiber Optics, LAN-WAN, Telephony, Broadband, Ethernet, Telecommunications, Customer Satisfaction, VoIP, Networking, IP, Call Centers, Wireless, Technical Support, Switches, Cisco Technologies, DSL, Optical Fiber, Routers
Education
Coyne College 1991 — 1992
elect.tech, Electrical and Electronics Engineering, graduated
Bright House Networks May 2006 - August 2013
Levy Restaurants May 2003 - December 2012
Avalar Real Estate Services January 2002 - May 2006
Delaware North Companies May 1990 - July 2002
Skills
Telecommunications, Customer Experience, VoIP, IP, Customer Satisfaction, Troubleshooting, Wireless, Vendor Management, Customer Service, Sales, Account Management, Sales Operations, Project Management, Process Improvement, Product Management, Culinary Skills, Restaurant Management, Stadiums, Catering, Negotiation, Customer Retention, P&L Management, Leadership, Marketing, Management, Business Development, New Business Development, Team Building
Education
Concordia University 1987 — 1989
Institut de tourisme et d’hotellerie du Québec 1984 — 1986
Hotel Management
CEGEP - John Abbott College 1984 — 1986
Bright House Networks April 2014 - Present
Philips Healthcare March 2012 - April 2014
Skills
Healthcare, Healthcare Information..., Medical Devices, Customer Service, Management, Project Management, Process Improvement, Leadership, Microsoft Excel, Strategic Planning, Hospitals, Microsoft Word, Cross-functional Team...
Education
Cleveland Institute of Electronics 2013 — 2014
Certificate, Basic AC/DC
Bright House Networks 2008 - 2012
Bright House Networks 2005 - 2007
Bright House Networks 1999 - 2004
Bright House Networks (formerly Time Warner) 1997 - 1998
Bright House Networks (formerly Time Warner) 1988 - 1997
Bright House Networks (formerly Vision Cable) 1986 - 1988
Bright House Networks (formerly Vision Cable) 1983 - 1986
Bright House Networks (formerly Vision Cable) October 1982 - 1983
Animal Hospital of Regency Park February 1981 - September 1982
Skills
Editing, Call Centers, Broadcast Television, Telecommunications, Media Buying, Digital Media, Broadcast, Troubleshooting, Advertising, Customer Service, Data Entry, Commercials, Marketing, Advertising Sales, Process Improvement, Microsoft Excel, Microsoft Word, Office Administration, Contract Management, Television Programming, Inter-departmental..., Computer Proficiency, Traffic Management, Data Management
Education
University of South Florida
Bachelor of Arts (B.A.), College of Natural Sciences, Biology
University of Florida
Pre-Veterinary Studies
Christopher Newport University
Sears Holdings Corporation 2015 - Present
Sears Holdings Corporation 2013 - February 2015
Bright House Networks 2012 - 2013
Advance America 2010 - 2011
National City Bank 2009 - 2011
jcpenney 2004 - 2009
Sears, Roebuck and Co. 1999 - 2004
Skills
Loss Prevention, Organized Retail Crime, Management, Wicklander-Zulawski..., Property & Casualty..., Account Management, Direct Sales, Safety, CCTV, Retail, Technical Support, Marketing, Multi Unit, Asset Protection, Investigation, Small Business, Big Box, Auditing, Physical Security, Shrinkage, Surveillance, Insurance, Training, Microsoft Office, Aspect, Sales, Store Operations, Team Building, Hiring, Leadership, Internal Investigations, Inventory Control, Inventory Management, Store Management, Profit, Customer Service, Private Investigations, Workplace Violence, Security, Merchandising, Interviews, Security Operations, Security Management, Interrogation Techniques, Fraud, Driving Results, Employee Training, Multi-Unit
Education
Capella University
Criminal Justice/Police Science
East Davidson high school
Diploma, College/University Preparatory and Advanced High School
Loss Prevention Foundation
Loss Prevention Certified Program (LPC) - In Progress
Bright House Networks February 2014 - Present
Bright House Networks March 2011 - January 2014
Skills
Telecommunications, Databases, Microsoft SQL Server, SQL, Crystal Reports, Oracle, Business Objects, CSG, ICOMS, Visual Basic, Office Management, JavaScript, HTML, ACSR, Microsoft Office, SharePoint Designer, SharePoint, Billing Systems, Telecommunications..., Windows, Collections, Government Programs, Financial Analysis, Financial Reporting, Visio, Process Improvement, Process Optimization, System Administration, Access, Call Centers, Management, Project Management, Troubleshooting, VoIP, Wireless
Education
Caribbean University-Bayamon 1992 — 1995
Associates Degree, School of Computer Science, Associates Degree
Bright House Networks October 2011 - Present
Coconut Palms Resort March 2010 - October 2011
Toys R Us May 2007 - March 2010
Education
Daytona State College 2013 — 2015
Bachelor of Applied Science in Supervision and Management
Daytona State College 2007 — 2009
Associate of Arts (A.A.)