Bright House Networks
Industry: Telecom company
DescriptionBright House Networks, LLC was an American telecom company. Prior to its purchase by Charter Communications, it was the tenth-largest multichannel video service provider and the 6th largest cable internet provider in the United States. The company served more than 2.2 million customers. Headquarters: Syracuse, New York, United States CEO: Steve Miron (2011–) Founded: 2003 Ceased operations: 18 May 2016 Parent organizations: Charter Communications, Advance Publications, Charter Communications Operating LLC Subsidiaries: Bright House Networks Information Services (California), LLC,
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Bright House Networks Employees
Surwolf skate apparel August 2014 - Present
Record Pushers, Tampa, FL January 1999 - Present
Kilo Skate Company March 2014 - September 2014
Bright House Networks 2005 - 2006
Skills
Marketing, Graphic Design, Brand Management, Web Design, Sales, Customer Service, Social Networking, Email Marketing, Logo Design, film/video production, Advertising, Social Media, Fashion, Marketing Strategy, Brand Development, Creative Direction, Social Media Marketing, Photography, Retail, Online Marketing, Apparel, Photoshop, Adobe Creative Suite, Illustrator, Marketing Communications, Management, Event Management, Digital Marketing, Sales Management, Digital Media
Education
DeVry University-Georgia 2010 — 2012
Associate's degree, Web Graphic Design
Bright House Networks March 2014 - Present
Finish Line March 2012 - June 2014
East Carolina University radio station January 2011 - May 2011
Skills
Broadcast, Sports, Sports Coaching, Sports Media, Media Production, Digital Audio, Video Production, Video Editing, Leadership, Teamwork, Facebook, Final Cut Pro, Audio Editing, Adobe Audition, Pro Tools, Voice Over, Blogging, Final Cut Studio, Camera, Radio, Social Media Marketing, Social Media, Digital Media, Multimedia, Sports Marketing, Public Relations, Television, Customer Service
Education
East Carolina University 2007 — 2011
Bachelor's degree, Digital Communication and Media/Multimedia, 3.2
Enterprise Rent-A-Car January 2015 - Present
Bright House Networks November 2013 - January 2015
Skills
Microsoft Office, Teamwork, PowerPoint, Microsoft Excel, Customer Service, Microsoft Word, Leadership, Time Management, Social Media, Sales, Social Networking
Education
Florida Institute of Technology 2009 — 2013
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
Bishop Moore catholic high school 2005 — 2009
NaphCare, Inc. August 2015 - Present
Crafton Communications February 2014 - February 2015
Bright House Networks February 2007 - May 2011
Charter Communications July 1998 - September 2005
Skills
Development Of Employees, Curriculum Development, Training Delivery, Telecommunications, Leasing, Lease Negotiations, Site Acquisition, Leases, Cellular Communications, Training, Wireless, Broadband, Customer Service, Learning Management..., Coaching, Telecommunication..., Soft Skills, Human Resources, Instructor-led Training, Employee Training, VoIP, Team Building, Call Centers, Project Management, Management, Microsoft Office, Troubleshooting
Education
Troy University 2015 — 2017
Masters, Human Resources Management/Personnel Administration, General
Faulkner University 2013 — 2014
Bachelor's degree, Human Resources Management/Personnel Administration, General
Bright House Networks 2012 - Present
Artist Andrea Luna July 1983 - Present
Bright House Networks January 2009 - January 2012
The DYL Group September 2007 - January 2009
Borges and Associates March 2007 - September 2007
Kings Bay Pediatrics August 2006 - March 2007
Skills
Public Relations, Social Media, Vendor Management, Sales, Social Networking, Management, Strategic Planning, Marketing Strategy, Telecommunications, Strategy, Microsoft Office, Customer Retention, Event Planning, Recruiting, Team Leadership, Call Centers, Facebook, Data Analysis, Team Building, Blogging, Employee Relations, Reporting & Analysis
Education
University of South Florida 2010 — 2013
Bachelor of Arts, Mass Communications- Journalism and Media Studies
Florida International University 2002 — 2005
Miami Palmetto High School 1999 — 2002
Bright House Networks March 2015 - Present
Special Applications Group October 2014 - March 2015
US Navy July 2009 - July 2014
Alcatel-Lucent - LGS Innovations April 2005 - July 2009
Delex Systems, Inc. April 2001 - March 2005
Skills
Navy, Command, Military Experience, Supply Chain Management, Subcontracts Management, Program Management, Project Management, Crisis Management, Contingency Planning, Strategic Planning, Counterterrorism, Defense, DoD, Government, Military, National Security, Security Clearance, Training, Weapons
Education
East Carolina University - College of Business 2007 — 2010
Master of Business Administration (M.B.A.)
United States Naval Academy 1990 — 1994
Bachelor of Science (B.S.), Systems Engineering
National Defense University 2009 — 2013
Joint Professional Military Education, Phases I & II
Technetics Group September 2014 - Present
Technetics Group March 2014 - Present
Bright House Networks May 2013 - September 2013
Advance Auto Parts March 2012 - December 2012
Skills
CATIA, MATLAB, ANSYS, NEI Nastran (Femap), Technical Writing, Stress Analysis, Teamwork, Engineering, Analysis, Microsoft Office, Strategic Planning, Project Planning, Team Leadership, Microsoft Excel, Microsoft Word, Customer Service, Windows, Photoshop, Public Speaking, Java, Social Media, Management, AutoCAD, Data Entry, Editing, Welding, Problem Solving, English, Robotics, Testing, Simulink, Machine Design, Pro Engineer, Programming, Manufacturing
Education
Embry-Riddle Aeronautical University 2014 — 2016
Master of Science (MSc), Mechanical Engineering
Embry-Riddle Aeronautical University 2009 — 2014
Bachelor of Science, Mechanical Engineering Specializing in Robotic Systems
The Oakley School 2008 — 2009
Sonoma Academy 2005 — 2009
Bright House Networks November 2013 - Present
Rams Inc June 2011 - July 2012
Alliance Workforce Ltd January 2011 - June 2011
Skills
Understands..., Wiring for basic..., Reversed single and..., Understands motor..., Installed mechanical,..., Identified windings for..., Understand the use of..., Switchgear, Electronics, Soldering, Electrical Engineering, Electricians, Blueprint Reading
Education
Everest University-Tampa 2010 — 2011
Electrical Diploma,, Electrician, B
BAJI/SoWear January 2013 - Present
Gulfport Pirates Youth Sports, Inc. January 2011 - Present
HerStory Promotions January 2007 - Present
Verizon January 2007 - January 2009
The Hair Cuttery January 2006 - January 2007
Bright House Networks January 2003 - May 2006
Skills
Public Relations, Beauty Industry, Art, Customer Service
Education
Melbourne Beauty School 2006 — 2007
Cosmetology, Cosmetology/Cosmetologist, General, 4.0
Brevard Community College 2002 — 2003
Associate of Arts (AA), General Studies, 4.0
Bright House Networks 2005 - Present
Bright House Networks 2003 - 2005
Syniverse 2001 - 2003
Syniverse 2000 - 2001
Syniverse January 1994 - January 2000
Skills
Product Marketing, Marketing Strategy, Marketing Communications, Market Research, Marketing Management, Brand Management, Internal Communications, Market Analysis, New Business Development, Strategic Planning, Cross-functional Team..., Product Launch, Pricing Strategy, Campaign Strategies, Campaign Managment, Direct Mail Campaigns, Online Research, Competitive Intelligence, Competitive Analysis, Marketing, Account Management, Advertising, Social Media Marketing, Strategic Partnerships, Market Planning
Education
University of South Florida 1989 — 1992
Bachelor of Arts (BA), Marketing, Psychology & Human Services
Florida Atlantic University 1988 — 1989
Marketing
DeVry University July 2009 - Present
One Touch Direct September 2014 - December 2014
General Dynamics Information Technology February 2014 - May 2014
CGS September 2007 - September 2008
Bright House Networks January 2006 - July 2007
Senn Communications April 2000 - June 2000
Twinstant December 1995 - January 2000
Skills
Computer Hardware, Hardware Diagnostics, Software, Microsoft Office, Microsoft Visual Studio..., C++, Creative Problem Solving, Office Equipment, CompTIA A+ Certification, Soldering, Customer Support, Editing, Yearbook, High School newspaper
Education
DeVry University 2009 — 2014
Working on Bachelor of Science, Game & Simulation Programming
California Institute of Customer Engineering 1999 — 1999
Certificate for Office Equipment repair & A+
Orange Coast College 1994 — 1999
Ecology
Bright House Networks January 2001 - June 2013
Skills
Broadband, Oral & Written..., Telecommunications, Troubleshooting, Call Center, Management, Project Planning, Wireless, Telephony, Routers, Customer Satisfaction, Wireless Networking, Avaya, TCP/IP, Technical Support, Customer Experience, Computer Hardware, Leadership, Team Leadership, Interviews, Escalation, Operations Management, IP, Service Delivery, Windows, Switches, Customer Service, Call Centers, Coaching, Networking, VoIP, Computer Network..., Integration, Process Improvement, Visio, BMC Remedy, HFC, DOCSIS, Cabling, Ethernet
Education
Daytona State College 1998 — 2000
Computer Information Systems Analysis
Bright House Networks November 2014 - Present
Corinthian Colleges, Inc. February 2010 - October 2014
Verizon August 2007 - July 2009
Verizon March 2006 - August 2007
Verizon March 2004 - March 2006
Verizon October 2003 - May 2004
Verizon January 2001 - January 2003
Skills
Customer Service, Employee Relations, Project Management, Performance Improvement, Inventory Management, Labor Relations, Call Center, Staff Development, Leadership Development, Coaching, Team Building, Training, Leadership, Process Improvement, Management, Budgets, Change Management, Recruiting, Access, Strategic Planning, Team Leadership, Outlook, Operations Management, Microsoft Excel, Customer Satisfaction, Human Resources, Customer Retention, Program Management, Policy, Time Management, Call Centers, Interviews, Marketing, Employee Training, Resume Writing, Career Counseling, Higher Education, Organizational..., Supervisory Skills, Teamwork, Public Speaking, Adult Education, College Recruiting, CampusVue, Career Development, Retaining Customers, Hiring, Campus, Administration, Admissions
Education
De La Salle University 1991 — 1995
Bachelor of Science, Business Administration
Bright House Networks December 2014 - Present
NCA Consultants March 2012 - December 2014
CAE April 2011 - March 2012
Florida Department of Highway Safety and Motor Vehicles November 2010 - March 2011
Allied Barton Security Services January 2010 - November 2010
Diamond Detective Agency October 2009 - January 2010
US Navy April 2006 - October 2009
Skills
Customer Service, Windows, Microsoft Office, Microsoft Excel, Outlook, Technical Writing, English, Microsoft Word, Research, PowerPoint, Teaching, Photoshop, Public Speaking, HTML, Strategic Planning, Prophet, MS Project, Program Management, Training, Security, Software Documentation, Team Building, Time Management, DoD, Troubleshooting, Weapons
Education
New Horizons Computer Training Center 2014 — 2014
IT/Computer Industry Certifications, Comp TIA Network+, Security+ CEH, CISSP
DeVry University 2011 — 2014
Bachelor's degree, Computer Information Systems - Computer Forensics, GPA: 3.93 (summa cum laude)
Excelsior College
Bachelor of Science (B.S.), Liberal Arts and Sciences/Liberal Studies
Mattress Firm August 2013 - Present
The Mike Harvey Show March 2007 - June 2013
WSBH 98.5 The Beach December 2011 - May 2013
iHeartMedia September 2009 - November 2011
iHeartMedia October 2006 - November 2011
Space Talk with Jim Banke on WMMB June 2009 - June 2011
Bright House Networks August 2008 - December 2008
85 & Sunny Radio Show on WMMB November 2006 - August 2007
iHeartMedia May 2006 - October 2006
Skills
Radio Promotions, Adobe Audition, Radio Programming, Radio, Radio Broadcasting, Radio Producing, Media Production, Digital Media, NexGen, RCS Selector, Scott Studios, Storq, TLC, VoxPro, Shortcut, Audio Editing, Voice Over, New Media, Broadcast Television, Editing, Producing, Music Scheduling, Board Operation, Sound Board Operation, Broadcast, Live Broadcast, iPhone, Social Networking, Voiceovers, Video Editing, Adobe Illustrator, Adobe Photoshop, Video Camera, Voicing, Music, Facebook, Sound, Voice Acting, Podcasting, Creative Writing, Social Media, AudioVault, Final Cut Pro, Radio Production
Education
Eastern Florida State College 2003 — 2009
Associate of Science (A.S.), Digital Television/Digital Media Production
Eastern Florida State College 2003 — 2009
Certificate, Broadcast Production
Eastern Florida State College 2003 — 2009
Certificate, Digital Video Production
Eastern Florida State College 2003 — 2009
Certificate, Television Studio Production
Rochester Adams High School 1990 — 1994
Diploma, General Studies
Bright House Networks November 2013 - Present
aysling.com June 2011 - August 2012
Aarons All Right Services January 2010 - May 2011
Muse Group Inc 2008 - 2009
Home Fixers Orlando June 2006 - May 2007
Chubb Computer Services 1998 - 2002
Bell Labs Lucent Technologies 1997 - 1998
Skills
Project Management, Integration, MySQL, Testing, SDLC, ITIL, Change Management, Requirements Analysis, SQL, Business Analysis, Process Improvement, XML, Cross-functional Team..., Databases, Linux, PHP, Windows, SharePoint, Business Intelligence, CRM, IT Management, HTML, Enterprise Software, Management, E-commerce, Adobe Creative Suite, Team Leadership, Mobile Applications, Training, Cloud Computing, CMS, OS X, Salesforce.com, CSS
Education
Chubb Institute 1998 — 1999
Computer network engineering, data communications
Dickinson College 1993 — 1997
BA, History, Philosophy
Oracle Fusion Cloud Operations June 2015 - Present
Oracle Fusion Cloud Operations May 2013 - June 2015
Oracle (Formerly Taleo - Acquired 2012) Taleo SaaS Operations November 2008 - May 2013
School District of Clay County December 2006 - July 2008
PaySpan, Inc. (Formerly Payformance Corporation) April 2005 - November 2006
Bright House Networks 1999 - 2004
MediaOne 1996 - 1999
Skills
Data Center, Servers, Troubleshooting, Cloud Computing, Networking, Cisco Technologies, TCP/IP, System Administration, F5 BigIP, JUNOS, ACLS, SSL Certificates, Technical Support, Network Administration, SaaS, Software Documentation, Software Installation, IIS, Web Applications, Cisco IOS, VLAN, SQL, Subnetting, VLSM, Application Servers, Routing Protocols, Windows Server, Windows 7, Operating Systems, VPN, Databases, Management, Oracle, Hardware, Routers, High Availability, Oracle Enterprise Linux
Education
Jacksonville University 1997 — 1999
Bachelor of General Studies, Computer Information Management
University of Alaska Anchorage 1989 — 1991
Communications
St. Petersburg College 1988 — 1989
Eastern Florida State College 1987 — 1988
Plant High School 1985 — 1987
Bright House Networks December 2014 - Present
Self Employed 2007 - Present
Skills
Technical Support, Computer Maintenance, Desktop Application..., Customer Service, Sales, Social Networking, Leadership, Outlook, Customer Satisfaction, Social Media Marketing, Marketing, Microsoft Office, Windows, Account Management, Small Business, Data Analysis, Management, Creative Problem Solving, Apple, Google Apps, Technology Integration, Critical Thinking, Operational Efficiency, New Business Development, Time Management, Teamwork, Phone Etiquette, Writing, Computer Hardware, Hardware Installation, Computer Hardware..., Social Media, Virtualization, Cloud Computing, Cloud Applications, Pre-Sales Technical..., Technology Needs..., Information Systems, Mobile Technology, Business Analysis, Optimization, Network Security, Software Installation, Virus Removal, Remote User Support, System Recovery, Technical Training, Information Technology, Technology Management, Wireless Networking
Education
DeSales University 2011 — 2013
Master of Science (M.S.), Information Technology, 3.6 GPA
Penn State University 2003 — 2007
Psychology B.A., Psychology, 3.1 GPA
Bright House Networks February 2008 - Present
Bright House Networks February 2007 - February 2008
Bright House Networks April 2006 - February 2007
Bright House Networks December 2004 - April 2006
Skills
Active Directory, Troubleshooting, Cisco Technologies, Network Security, VPN, Telecommunications, Microsoft Exchange, Information Technology, IT Operations, DHCP, Windows, Computer Hardware, IT Hardware Support, Remedy Ticketing System, ICOMS, Computer Network..., Account Management, VoIP, Customer Service, Networking, Technical Support, Hardware, Vendor Management
Education
DeVry University 2005 — 2009
BS in Information Systems, Digital Forensics
Bright House Networks January 2014 - Present
Wilder Corporation Properties July 2012 - Present
Richman Property Services July 2008 - April 2012
Lennar Homes January 2007 - January 2008
Skills
Property Management, Real Estate, Rentals, Apartments, First Time Home Buyers, Real Estate Transactions, Residential Homes, Single Family Homes, New Home Sales, Leases, Yardi, Real Property, Buyer Representation, Brokerage, HUD, Selling, Real Estate Development, Luxury, Referrals, Tenant, Fair Housing, Negotiation, Townhomes, Real Estate Economics, Disposition, Real Estate Financing, Commercial Real Estate, Marketing, Resellers, OneSite, Home Staging, Seniors, Lease Administration, Buyers, Landlords, Investments, Property, Affordable Housing, Sales
Education
Elon University
Bachelor of Arts (BA), Human Services, General
Bob Hogue School of Real Estate
Bright House Networks December 2014 - Present
Convergys June 2012 - December 2014
Steak n Shake 2010 - June 2014
McDonald's Corporation October 2005 - October 2009
Skills
Customer Service, Customer Transactions, Solid computer skills, Microsoft Excel, Microsoft Word, PowerPoint, Data Entry, Telephone Skills, Time Management, Food, Teamwork, Customer Satisfaction, Critical Thinking, Troubleshooting, Restaurants
Education
Everest University-South Orlando 2008 — 2012
Associates in Computer Science, Computer and Information Sciences, General
T-Mobile July 2015 - Present
EarthLink August 2014 - July 2015
Comcast Business March 2012 - August 2014
Bright House Networks December 2008 - March 2012
Bright House Networks September 2000 - December 2008
Young America December 1997 - July 2000
Skills
Telecommunications, Sales Operations, Sales, B2B, Direct Sales, Sales Management, Management, Leadership, Account Management, Networking, Customer Service, Customer Retention, Solution Selling, Customer Satisfaction, Selling, Sales Process, Call Center, Cold Calling, Coaching, Team Leadership, Contract Negotiation, Co-location, Time Management, VoIP, Managed Services, PowerPoint, Public Speaking, Microsoft Excel, SIP Trunking, Telephony, Metro Ethernet, Team Building, New Business Development, Training, Marketing, Negotiation, Microsoft Office, Social Media, Strategic Planning, Outlook, Hiring, Problem Solving, Recruiting, Microsoft Word, Business Management, Consultative Selling, Unified Communications, Call Centers
Education
University of Central Florida 2008 — 2011
B.A., Interpersonal & Organizational Communication
Brevard Community College 2000 — 2001
A.A., General Studies
Bright House Networks May 2004 - Present
Pine Ridge High School August 2011 - August 2012
Time Warner Cable May 1999 - May 2004
Time Warner Cable May 1999 - May 2004
Skills
Work Ethic, Team Leadership, Self-confidence, Self Management, truthful, Hardwork, Microsoft Office
Education
Everest University 2004 — 2006
Bachelor's Degree, Marketing, 3.50
Everest University 2002 — 2006
Associate degree, Management
Everest University-South Orlando 2002 — 2004
Associate of Science (A.S.), Marketing, 3.50
Bright House Networks November 2009 - Present
Everlasting Covenant Christian Center October 2011 - June 2012
Bright House Networks March 2005 - October 2010
Bright House Networks June 2002 - March 2005
Bright House Networks March 2000 - June 2002
Bright House Networks September 1997 - March 2000
Education
Florida A&M University
Business Administration and Management, General
International Customer Management Institute
Verizon Wireless January 2015 - Present
Bright House Networks June 2008 - September 2014
Getronics September 2005 - June 2008
Key Financial Corporation September 2002 - September 2005
Jabil January 2000 - September 2002
Crystal Springs Bottled Water February 1998 - January 2000
Skills
Telecommunications, Troubleshooting, Call Centers, IP, VoIP, IT Management, Microsoft Certified..., CompTIA A+, CompTIA Network+, Cabling, Computer Hardware, Report Writing, Wireless, Networking, Telephony, Ethernet, Management, Vendor Management, Integration, Team Leadership, Technical Support
Education
Delaware Technical and Community College-Stanton-Wilmington
Thomas McKean High School
Diploma, General Studies
America’s First Federal Credit Union September 2014 - July 2015
Kelly Services June 2014 - September 2014
EarthLink Business September 2013 - December 2013
Bright House Networks June 2010 - September 2013
ArchAngel Enterprise, LLC October 2005 - October 2008
5 Linx,Inc February 2006 - February 2007
Skills
Technical Support, Networking, Cabling, Software Installation, Troubleshooting, Telecommunications, Network Administration, Wireless Networking, VoIP, LAN-WAN, Computer Repair, Switches, Routers, Computer Hardware, Call Centers, Call Center, Computer Network..., Wireless, Hardware, XP, Mobile Devices, Laptops, Operating Systems, Windows 7, Cable Modems, Leadership, Employee Training, Customer Service, Email, Windows 8, Active Directory
Education
DeVry University 2015 — 2017
Bachelor of Applied Science (BASc), System, Networking, and LAN/WAN Management/Manager
DeVry University-Illinois 2011 — 2014
Associate of Science (A.S.), Network and System Administration/Administrator, 3.2
Shades Valley High School 2001 — 2005
High School Diploma
Sierra Lobo Inc August 2014 - Present
Aeronautical Systems Engineering, Inc. (ASE) November 2013 - June 2014
Bisk Education May 2012 - November 2013
Bright House Networks November 2006 - May 2012
Academic Financial Services November 2004 - November 2006
Bank of America April 2002 - May 2004
Skills
Presagis Creator, GIMP, XML, Game Design, Flight Simulation, C++, Visual C++, 3D Studio Max, Photoshop, Time Management, Java, Programming, Android SDK, Unreal Engine 3, Game Maker, Maya, Blender, Teamwork, Management, Team Building, Visual C#, Customer Service, Microsoft Word, Microsoft Office, Microsoft Excel, Sales Operations, Access, Customer Satisfaction, Training, Call Centers, Excel
Education
DeVry University 2008 — 2013
Bachelor of Science, Game Simulation and Programming, 3.91 GPA summa cum laude
Villanova University
Certificate of Achievement, Essentials of Software Testing, Certificate of Achievement
Villanova University
Certificate of Achievement, Six Sigma Green Belt, Certificate of Achievement
Lake Catholic High School 1993 — 1997
diploma, Gen ed and Architecture
Bright House Networks September 2014 - Present
The Walt Disney Company January 2006 - August 2014
Smart City Telecom 2002 - 2006
Adelphia Business Solutions 2001 - 2002
Redback Networks 2000 - 2001
Sprint June 1990 - September 2000
Skills
ITIL, Data Center, IT Service Management, Telecommunications, Outsourcing, Vendor Management, Business Process, PMP, Troubleshooting, Service Delivery, Networking, Management, Project Management, Process Improvement, Network Design, Cisco Technologies, Network Engineering, Change Management, IT Management, IT Strategy, SDLC, VPN, IT Operations, Leadership, Wireless, Servers, Humor, Contract Negotiation, Hardware, Patience, Information Technology, Auditing, Contract Management, Internet, Incident Management, Enterprise Software, Capital Budgeting, LAN-WAN, Capacity Management, Problem Management, Management Consulting, Service Providers, Network Security, Continuous Improvement, Business Continuity, System Administration, Best Practices, Supplier Negotiation, Supplier Performance, Risk Management
Education
Florida Institute of Technology 2009 — 2011
MS, Information Technology
University of Central Florida - College of Business Administration 1998 — 2000
MBA, Business
Florida State University - College of Business 1987 — 1990
BS, Business
Do Right Services Inc. September 2011 - Present
Bright House Networks March 2006 - July 2011
Bright House Networks 2003 - 2006
Time Warner Cable 2002 - 2003
Skills
Call Center, Customer Satisfaction, Software Documentation, Telecommunications, Troubleshooting, Microsoft Office, Microsoft Excel, Marketing Strategy, Wireless, Strategic Planning, Project Management, New Business Development, Network Design, CRM, Contract Management, Coaching, Process Improvement, Project Planning, Operations Management, Team Building, Management, Leadership, Call Centers, Sales
Education
Eckerd College 2009 — 2014
Bachelor's degree, Business Management & Finance, 3.89
Jones International University 2002 — 2011
Certified Broadband Technician, Technical Management
Bright House Networks January 2012 - Present
NATIONAL REALTY CENTERS January 2006 - Present
Skills
Professional Sales...
Education
Eastern Michigan University 1969 — 1973
Bachelor's degree, Political Science and Government
Bright House Networks January 2014 - Present
Bright House Networks April 2006 - Present
The Salvation Army Orlando Area Command October 2001 - April 2006
WPO & Associates July 2000 - October 2001
Otis F. Smith Foundation March 1999 - June 2000
Skills
Public Relations, Strategic Communications, Message Development, Community Relations, Social Media, Media Relations, Speech Writing, Blog Management, Project Planning, Collaborative Planning, Event Management, Corporate Communications, Internal Communications, Grant Writing, Business Communications, Writing, Editing, Donor Relations, Volunteer Coordination, Team Building, Volunteer Management, Strategic Planning, Community Development, Public Speaking, Crisis Communications, Nonprofits, Strategy, Social Media Marketing, Fundraising, Press Releases, Project Management
Education
Flagler College 1995 — 1998
B.A.
Valencia Community College 1994 — 1995
n/a
Colonial High School 1991 — 1994
Diploma
Bright House Networks May 2011 - Present
Bright House Networks April 2008 - May 2011
Bright House Networks August 2004 - April 2008
Bright House Networks August 2000 - August 2004
Bright House Networks February 2000 - August 2000
Bright House Networks August 1998 - February 2000
Bright House Networks June 1995 - August 1998
Skills
Telecommunications, DWDM, IP, VoIP, MPEG Transport, Multicast Video, Broadand, DOCSIS, HD, Pro:Idiom, Broadband, Digital Video, Ethernet, Fiber Optics, RF, VOD
Education
Florida Institute of Technology 1990 — 1994
Bachelors of Science, Electrical Engineering
Edgewater High School 1987 — 1990
United States Air Force August 2013 - Present
Bright House Networks July 2010 - May 2013
Skills
Web Design, CAD, Cable Networks, Cable Broadband, Customer Interaction, Computer Hardware, Computer Software..., Telephony, Premise Wiring, Office Apps, Troubleshooting, Cable Modems, Cabling, Coax, Computer Network..., Electronics, HFC, RF troubleshooting
Education
Embry-Riddle Aeronautical University 2006 — 2009
Bright House Networks April 2013 - Present
Hitachi Consulting January 2012 - April 2013
Accenture May 2010 - December 2011
H.R. Associates Wireless Consulting, LLC March 2009 - May 2010
Qualcomm-Flarion June 2001 - March 2009
Bay Networks - Nortel Networks - Shasta Networks November 1995 - June 2001
Prudential Financial 1988 - 1995
Skills
Program Management, Wireless, Telecommunications, PMO, Project Management, Managed Services, PMP, Project Portfolio..., Wireless Networking, Vendor Management, Cross-functional Team..., Integration, Management, Change Management, Product Management, Management Consulting, Business Process, SDLC, Business Process..., Solution Architecture, Software Project..., IT Strategy, Resource Management, IT Management, IT Service Management, Cisco Certified..., Project Risk, Organization &..., Project Delivery, Lean Thinking, Sales Operations, Sales Process, Sales Management, Cloud Computing
Education
Keller Graduate School of Management of DeVry University 2015 — 2016
Master of Business Administration (M.B.A.), MBA Candidate - Graduating in Spring, 2016
Keller Graduate School of Management of DeVry University 2010 — 2012
Master of Project Management (MPM), Project Management, GPA: 4.0
DeVry University-Florida 2006 — 2009
Bachelor of Science (BS), Technical Management
DeVry University
Electronics Technician Diploma, Electrical, Electronics and Communications Engineering
Doble Group, LLC April 2012 - April 2015
Salesforce.com partner Stream Global Services August 2010 - April 2012
Salesforce.com partner Stream Global Services October 2010 - August 2011
Salesforce.com Partner Stream Global Services February 2010 - October 2010
Best Buy July 2009 - July 2010
The Walt Disney Company November 2007 - July 2009
Sears Outlet Stores, LLC February 2006 - November 2007
Bright House Networks December 2004 - February 2007
Skills
Knowledge of Microsoft..., Microsoft Office..., Keyboarding (45 wpm), MCSE Windows Workstation, Efficient Multi-Tasker, Customer Service/Call..., Basic Computer..., Computer Repair and..., Windows Vista, Windows, Microsoft Office, Salesforce.com, Windows 7, Computer Repair, Networking, Call Centers, Troubleshooting, Technical Support, Management, Force.com, Salesforce.com..., Customer Experience, Account Management, Sales Operations, CRM, Cloud Computing, Customer Service, Enterprise Software
Education
Rasmussen College-Florida 2012 — 2016
Information Systems Management Associate of Science - Web Programming, Web Programming & Database Administration
Jefferson Community College 1996 — 1997
AAS, Computer Science
Wadhams Hall Seminary College 1994 — 1996
BS, Philosophy with Minor Religious Studies
Jefferson Community College 1992 — 1994
AAS, Computer Science
Florida Institute of Technology
Bachelor of Science (BS), Computer Science
Bright House Networks January 2013 - Present
Earthlink Business September 2010 - January 2013
Deltacom is now EarthLink Business November 2009 - September 2010
Deltacom November 2005 - November 2009
Deltacom April 2003 - November 2005
ITC Deltacom April 2000 - June 2003
Paging Communications January 1999 - April 2000
Skills
Adtran, Internet Access, Telecommunications, Major Accounts, PRI, VoIP, IP PBX, T1, Selling, MPLS, Contract Negotiation, Recruiting, Sales, SIP Trunking, Co-location, DSL, Telephony, Managed Services, Unified Communications, Sales Operations, Direct Sales, Long Distance, Metro Ethernet, Strategic Planning, Hosted Services, Management, Leadership, SIP, Ethernet, Solution Selling, IP, WAN, Sales Process, Cold Calling, Salesforce.com, Wireless, Data Center, Call Centers, Cloud Computing, Channel Partners, Internet Services, Optical Fiber, Sales Engineering, Enterprise Software, DS3, Professional Services, Avaya, Broadband, LAN-WAN, SaaS
Education
Brevard Community College 1989 — 2002
Eastern Florida State College
Macy's October 2011 - Present
Hewlett-Packard August 2011 - October 2011
Dell January 2011 - August 2011
Advantage Technical Resourcing August 2009 - October 2010
Bright House Networks April 2008 - June 2009
NCR Corporation January 2006 - March 2008
Dell September 2005 - December 2005
Sterling Casino Lines December 2003 - December 2005
Noland Company-Division of WinWholesale March 2003 - December 2003
Dick keffer GMC Truck March 2001 - March 2003
Skills
Technical Support, Computer Hardware, Servers, Hardware, Information Technology, CompTIA A+ Certification, Operating Systems, Training, Laptops, Help Desk Support, Customer Satisfaction, Networking, Linux, HTML, Databases, Unix, Wireless, Troubleshooting
Education
Front Range Community College 2011 — 2014
Associate's degree, System, Networking, and LAN/WAN Management/Manager, 3.0
Brevard Community College 2009 — 2010
AS, Networking Services Technology
Pioneer Pacific College 1998 — 1999
AAS, Computer and Network Technology
Bright House Networks October 2006 - Present
RadioShack May 2005 - September 2006
AMC Theatres September 1996 - April 2005
Skills
Learning & Development, Job Coaching, Educational Technology, Cable Television, Cable Modems, Cable Broadband, Operations Management, Financial Management, Human Resources..., Customer Service, New Business Development, Talent Management, Training, Strategic Planning, VoIP, Event Planning, Telecommunications, Time Management, Troubleshooting, Marketing, Retail, Employee Engagement, Managerial Finance, Financial Analysis, Team Building, Call Centers, Social Media, Process Scheduler, Marketing Strategy, Human Resources, Organizational..., System Administration, T1, Leadership Development, Customer Retention, PeopleSoft, Leadership, Accounts Payable, Program Management, Project Management, Teamwork, Business Process..., Project Planning, Management, Broadband, Personnel Management, Sales, Hiring, Process Improvement, Budgets
Education
Florida Metropolitan University 2006 — 2008
MBA, Business Administration
University of South Florida 1993 — 1996
BA, History
Eastern Florida State College 1990 — 1992
AA, General
Cintas July 2012 - Present
MIDWEST CARPET AND UPHOLSTRY January 2008 - Present
Bright House Networks 2003 - 2005
Solectron Global Services January 2000 - January 2001
Level 3 2000 - 2001
Hughes Network Systems January 1998 - January 2000
FORD COMMUNICATIONS NETWORK January 1996 - January 1998
Skills
Microsoft Office, Computer Hardware, Customer Service, Windows, Microsoft Excel, PowerPoint, Leadership, Training, Time Management, Microsoft Word, Editing, Photoshop, Technical Support
Education
Eastern Michigan University 1987 — 1995
Bachelor of Science, Telecommunications Radio and Film
Grosse Ile High School 1984 — 1987
diploma
Bright House Networks 2012 - 2013
Convergys November 2010 - August 2012
Skills
Technical Support, Customer Service, Customer Satisfaction, Sales, Telecommunications, Windows 7, Windows Vista, Windows XP Pro, Typing
Education
DeVry University
Incomplete, Computer Engineering
Valencia College
Incomplete, Computer Engineering
Bright House Networks 2003 - Present
Comcast Cable 1990 - 2003
Comcast Corp. September 2000 - November 2002
Skills
Wireless, VoIP, Account Management, Product Marketing, B2B, Solution Selling, Marketing Management, Managed Services, Marketing, Broadband, Customer Experience
Education
Duquesne University 1972 — 1977
Pyschology + Business Administration
Duquesne University 1971 — 1976
Bachelor of Arts (B.A.), Psychology / Business, Management, Marketing, and Related Support Services
Cogent Communications August 2013 - Present
iScope Digital April 2012 - July 2013
Union Health July 2008 - March 2012
BCN Telecom September 2007 - July 2008
Bright House Networks July 2004 - September 2007
Skills
Lead Generation, Affiliate Marketing, Direct Marketing, Mobile Marketing, SEO, Media Buying, SEM, Database Marketing, Online Lead Generation, Web Analytics, E-commerce, Direct Sales, Google Adwords, Interactive Marketing, Social Media, Telemarketing
Education
Dean College
Communications
Massasoit Community College
Valencia Community College
Raymond James Financial, Inc. July 2015 - Present
Raymond James Financial Inc. 2013 - Present
Bright House Networks 2005 - 2013
Skills
Leadership, Business Development, Strategic Planning, Team Building, Financial Planning, Finance, Marketing, Investments, Public Speaking, Management
Education
Flagler College 2002 — 2005
Bachelor of Arts (B.A.)
University of South Florida 2001 — 2002
Bright House Networks October 2002 - Present
XM Satellite Radio July 2001 - July 2002
Delphi August 2000 - July 2001
Delphi January 1999 - August 2000
Delphi June 1997 - December 1998
Education
Syracuse University - Martin J. Whitman School of Management 2015 — 2018
Master of Business Administration (M.B.A.)
Eastern Michigan University 1992 — 1997
B.A., Finance
Bright House Networks June 2012 - Present
Skills
Employee Relations, Talent Acquisition, Microsoft Excel, Telecommunications, Performance Management, Applicant Tracking..., Training, Project Management, Microsoft Office, Customer Service, Onboarding, Temporary Placement, Sales, Internet Recruiting, Recruiting, Human Resources, College Recruiting, Coaching, Leadership
Education
DeVry University-Illinois
Bright House Networks February 2015 - Present
Time Warner Cable April 2012 - February 2015
Time Warner Cable February 2012 - April 2012
Time Warner Cable July 2010 - February 2012
FASTSIGNS® March 2008 - July 2010
FASTSIGNS® October 2004 - March 2008
Skills
Customer Service, Sales, Active Team Player, File Management, Photoshop, Illustrator, ICOMS, Microsoft Office, Windows, Mac OS, Sales Operations, Customer Retention, Training, Direct Sales
Education
Katherine Gibbs School 2002 — 2004
Associate of Arts (AA), Design and Visual Communications, General
Dowling College 2000 — 2002
Marketing
Electronic Arts (EA) October 2014 - Present
AAA National October 2013 - February 2014
Locus September 2006 - October 2013
Daytona State College February 2010 - June 2011
SunGard Higher Education November 2008 - January 2010
Triad Personnel January 2008 - November 2008
Bright House Networks September 2007 - November 2007
Lowe's October 2006 - September 2007
SAP Sapphire Conference May 2006 - May 2006
iDMAA: International Conference 2005 March 2005 - March 2005
Skills
HTML, Troubleshooting, Photoshop, Dreamweaver, CMS, CSS, PHP, JavaScript, Web Development, XML, Word, Excel, PowerPoint, Illustrator, jQuery, MySQL, XP, Microsoft Word, Microsoft Excel, Windows, Microsoft SQL Server, Technical Support, OpenGraph, Facebook API, HybridAuth, jQuery UI, jQuery Mobile, Google Charts, Google Maps
Education
University of Central Florida 2004 — 2008
Bachelors, Digital Media
Daytona State College 1999 — 2003
Associates, Math and Science
Embry-Riddle Aeronautical University 1998 — 1999
N/A, Computer Science
JTV Inc. April 2015 - Present
Select Environmental Services,Inc./ A Carylon Company January 2015 - April 2015
Bright House Networks February 2014 - January 2015
Bright House Networks July 2013 - January 2014
Florida Career College September 2012 - April 2013
Insituform Technologies June 2009 - February 2012
Insituform Technologies June 2006 - June 2009
Insituform Technologies June 2003 - June 2006
Insituform Technologies May 2002 - June 2003
Cardinal Logistics May 2000 - May 2002
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Research, Windows, Outlook, Class B CDL, Storm Sewer, Sanitary Sewer, Pipelining, Pipelines, Operations Management, Construction Management, Consulting, Crew Coordination, Crew Supervision, Crew Scheduling, Municipalities, Infrastructure, Truck Driving, Contractors, pipeline cctv video..., pipline post..., Pipeline Rehabilitation, pipeline robotics, TV Cutter Technician, Water, Sewer, Inspection, Contract Management, Drainage
Education
Florida Career College-Clearwater 2012 — 2013
A+, Computer Security and Network Technician
Armwood High School 1985 — 1988
Bright House Networks March 2013 - Present
Bright House Networks May 2012 - March 2013
Fidelity National Information Services October 2011 - March 2012
Verizon Business January 2010 - December 2010
Verizon Business January 2005 - January 2010
MCI/WorldCom May 2000 - January 2005
Skills
MPLS, Troubleshooting, VoIP, Telecommunications, ITIL, IP, Frame Relay, TCP/IP, Computer Network..., Servers, Operating Systems, Network Administration, Routers, Linux
Education
NC State University 2011 — 2011
CompTIA training for A + Net +
Fayetteville State University 1996 — 2000
BA, Telecommunications
Bright House Networks February 2007 - Present
Bright House Netowrks August 2006 - February 2007
Bright House Networks May 2003 - August 2006
Education
Daytona State College
Business Administration
Bright House Networks May 2015 - Present
Bright House Networks April 2014 - May 2015
Cbeyond August 2012 - April 2014
Cbeyond 2001 - September 2012
Broadriver Communications 2000 - 2001
Premiere Technologies 1999 - 2000
MCI 1996 - 1999
Skills
Telecommunications, VoIP, Vendor Management, Program Management, Project Management, Negotiation, Resource Development, License Management, Process Improvement, Technical Leadership, Leadership Development, Women Leaders, Project Planning, Training, Software Documentation, Cloud Computing, Budgets, Networking, Management, Cross-functional Team..., MPLS, Wireless, Visio, Unified Communications, Integration, Managed Services, Data Center, Coaching, Solution Selling, SDLC, Strategy, Business Process..., Product Management, Enterprise Software
Education
Florida Institute of Technology 1990 — 1994
B.S., Marine Biology
Project Management Institute 2009 — 2009
PMP, Project Management Certification
Bright House Networks October 2012 - Present
Court Progams Inc February 2012 - September 2012
Space Gateway Support October 2001 - December 2011
Comcast Cable July 1997 - October 2001
Meijer 1994 - 1996
Education
University of Central Florida 2009 — 2011
BS, Criminal Justice
Eastern Florida State College 2004 — 2008
AA, General Study
Mott Community College 1990 — 1992
AAS, Criminal Justice
Bright House Networks June 2014 - Present
Bright House Networks March 2014 - June 2014
Fox TV Stations Graphics Hub May 2010 - March 2014
Ren Scott Productions June 2008 - May 2010
WFLA-TV October 2004 - June 2008
Waterford Companies May 2004 - October 2004
PIZAZZ Productions May 2003 - June 2004
Buffalo Graffix January 2001 - May 2003
Skills
Post Production, Motion Graphics, Visual Effects, Animation, Web Design, Editing, Graphic Design, Graphics, Multimedia, Video, Video Production
Education
Florida Gulf Coast University 2001 — 2003
Marketing
Keiser College 1999 — 2001
Graphic Design/Animation
Lemon Bay High School 1996 — 1999
Art
Acclaris August 2013 - Present
DSCI August 2012 - July 2013
DRS Technologies February 2011 - August 2012
ITT Systems October 2009 - December 2010
Bright House Networks June 2007 - October 2009
Qoncert January 2006 - June 2007
Gateway March 1999 - April 2004
Skills
Switches, Cisco Technologies, Servers, VoIP, Network Design, VPN, Microsoft Exchange, Network Security, WAN
Education
Embry-Riddle Aeronautical University 1994 — 1996
Blue Cross and Blue Shield of North Carolina October 2013 - Present
INFICON March 2010 - July 2013
Bright House Networks March 2007 - September 2009
Child Care Solutions November 2005 - March 2007
Horizon Blue Cross Blue Shield of New Jersey 2002 - 2004
Horizon Blue Cross Blue Shield of New Jersey 2000 - 2002
Horizon Blue Cross Blue Shield of New Jersey 1999 - 2000
Horizon Blue Cross Blue Shield of New Jersey 1994 - 1999
Horizon Blue Cross Blue Shield of New Jersey 1989 - 1994
Skills
English, Microsoft Excel, Microsoft Office, Microsoft Word, Windows, Outlook, Teaching, Strategic Planning, Sales, Public Speaking, PowerPoint, Analysis, Training, Process Improvement, Leadership, PeopleSoft, Accounting, Financial Reporting
Education
Rutgers, The State University of New Jersey-Newark
Bachelor's degree, Acounting
Essex County College
Associate's degree, Accounting
AGI Manufacturing July 2015 - Present
Look Sew Good Cosplay 2014 - Present
Bright House Networks January 1996 - February 2015
Melbourne Civic Theatre September 2014 - November 2014
Henegar Center For The Arts October 2012 - December 2013
American Red Cross January 1988 - 1991
US Navy January 1990 - December 1990
United States Navy April 1987 - March 1989
Skills
Customer Service, Sales, Team Building, Call Centers, Creative Writing, Acting, Singing, Drama, Community Theatre, Computer Gaming, Multilingual..., Organization, Sewing, Costume Design, Account Management, Customer Experience, Vendor Management, Team Leadership, Social Media, Customer Retention, Telecommunications, Program Management, Troubleshooting, Leadership, Microsoft Office, Training, Customer Satisfaction, Strategic Planning, Social Networking, Management, Public Speaking, Marketing, Project Management
Education
Leeward Community College 1992 — 1993
None, General Undergraduate, 4.0
Lansing Community College 1991 — 1991
Undergraduate, Non-Professional General Legal Studies (Undergraduate), 4.0
Defense Language Institute 1987 — 1988
Mandarin Chinese, Mandarin Chinese, Graduated with honors
Arroyo Grande High School 1982 — 1986
High School Diploma, High School
Norfolk Iron and Metal Co. June 2015 - Present
Cobham Mission Systems August 2014 - May 2015
Cobham Tactical Communications and Surveillance October 2013 - June 2014
Cobham Life Support March 2010 - September 2013
Women's Running Magazine June 2008 - February 2010
Bright House Networks 2004 - 2007
Education
Western Illinois University
Business Administration, Management and Operations
Eckerd College 2004 — 2006
BA, International Business, Marketing
St Petersburg College
A.S, Crime Scene Technology
St. Petersburg College
A.A, Liberal Arts
Bright House Networks July 2015 - Present
Castillo Homes Solutions March 2015 - Present
CSI Healthcare IT April 2015 - July 2015
McKinley, Inc. February 2014 - October 2014
Orange County Public Schools August 2013 - January 2014
Apple Inc. October 2010 - August 2013
Apple Inc. February 2007 - October 2010
Community Legal Services of Mid Florida September 2009 - September 2010
WFTV June 2007 - June 2008
Digital Planet, Inc. June 2006 - June 2007
Skills
Mac, iWork, OS X, Keynote, Apple Certified, Customer Service, Final Cut Pro, Microsoft Office, iPod, iTunes, iPhone, iMovie, Event Planning, Mac OS, Mac OS X Server, Apple Certified..., Computer Hardware, Training, Apple Aperture, Technical Support, iOS, Apple Remote Desktop, iPad, iPhone Support, Laptops, Social Media, Video Editing, Video, Video Production, Facebook, Team Leadership, Computer Repair, Management, Fluent Spanish, Customer Focus, Mac OS X, Retail, Editing, Multimedia, Final Cut Studio, Contract Negotiation, Contract Law, Outlook, PC, PowerPoint, Microsoft Word, Real Estate, Buyer Representation, First Time Home Buyers, Listing Homes
Education
Florida Institute of Technology 2014 — 2016
Master of Business Administration (MBA)
Barry University 2009 — 2012
Bachelor's of Science, Legal Studies, 3.5
Valencia Community College 2005 — 2007
Associate's Of Science, Digital Media
Valencia Community College 2005 — 2007
Technical Certificate, Technical Certificate in Digital Video Editing and Post Production
Florida Agricultural and Mechanical University
The Sutherland Associates, LLC June 2014 - May 2015
Comcast Business 2015 - 2015
TruMobility January 2014 - June 2014
Westrom Software February 2013 - October 2013
Bright House Networks March 2009 - February 2013
tw telecom, inc. May 2007 - March 2009
Level(3) Communications July 2005 - February 2007
KMC Telecom 1997 - 2005
Lead Brevard 2002 - 2003
Economic Dev. Commission of Florida's Space Coast 2000 - 2003
Skills
Selling, Telecommunications, Management, Enterprise Software, Sales, Salesforce.com, Sales Management, Networking, Leadership, Managed Services, New Business Development, Direct Sales, Co-location, Cloud Computing, VoIP, Solution Selling, Account Management, Team Building, Unified Communications, Strategic Partnerships, Business Development, SIP Trunking, MPLS, Sales Process, Call Centers, Channel Partners, Wireless, IP, Telephony, Team Leadership, SaaS, Strategic Planning
Education
Florida Atlantic University 1984 — 1987
B.A., Business Admin./Marketing
Leadership Brevard 2002 — 2003
Class Spokesman
Paramus Public HS
Bright House Networks January 2014 - Present
Strayer University January 2013 - June 2013
DeVry University May 2009 - January 2013
Comcast Cable August 2004 - June 2009
Skills
Retaining Customers, Enrollment Management, Admissions, Resume Writing, Staff Development, E-Learning, Leadership Development, Event Planning, Leadership, Interviews, Student Recruiting, Training, Student Affairs, Campus
Education
DeVry University-Florida 2009 — 2013
Bachelor of Business Administration (B.B.A.), Human Resources Management/Personnel Administration, General
Jones High School 1999 — 2003
High School Diploma, Regular/General High School/Secondary Diploma Program, 12th
Brevard Public Schools April 2015 - Present
The Computer Guy January 2013 - April 2015
Bright House Networks July 2004 - December 2012
Aero Electronics Systems, Inc. February 2004 - June 2004
Aerospace Interconnect Systems, Inc. February 1999 - February 2004
ARBETTER HOTDOGS March 1995 - February 1999
Skills
Operating Systems, Troubleshooting, Cisco Technologies, Software Installation, Hardware, Networking, Technical Support, Routers, Wireless Networking, Databases, Computer Hardware, Firewalls, Windows, Telecommunications, VoIP, Computer Network..., Laptops, XP, Help Desk Support, Computer Repair, Windows 7, Switches, Printers, Cabling, DNS, DHCP, LAN-WAN, Network Administration, TCP/IP, Antivirus, Windows XP Pro, Windows Vista, WAN, System Administration, A Certified, Windows XP
Education
University of Central Florida 1999 — 2013
BSIS, Interdisciplinary Studies
Brevard Community College 1996 — 1998
AA, Information Technology
Cocoa High School 1992 — 1996
High School Diploma, General Studies
Devonwood Community Home Owners Association September 2014 - Present
SAIC November 2012 - Present
Bright House Networks July 2007 - November 2012
The Housing Partnership Inc. April 2004 - December 2007
Publix February 2002 - April 2004
Skills
Computer Repair, Customer Service, Customer Satisfaction, Computer Hardware, Computer Maintenance, Computers, Servers, Windows, Call Center, Software Documentation, Troubleshooting, Networking, Windows 7, Project Management, Security, Call Centers, Wireless Networking, Telecommunications, Hardware, Switches, System Administration, Active Directory, Technical Support, TCP/IP
Education
Florida Atlantic University 2002 — 2004
n/a, Business
Palm Beach State College 1998 — 2002
Associate of Arts (A.A.), Business/Commerce, General
Modernizing Medicine October 2014 - Present
Modernizing Medicine June 2014 - September 2014
Apple July 2013 - June 2014
Pushing the Envelope, Inc. May 2013 - July 2013
Bright House Networks June 2011 - December 2012
Emerging Innovations Corp August 2007 - June 2011
Skills
Sales, Account Management, Customer Service, Social Media Marketing, Marketing, Social Media, Direct Sales, Marketing Communications, Digital Media, Business Development, Blogging, Video Production, CRM, Healthcare, Lead Generation, Team Building, EMR, OS X, Marketing Strategy, Sales Operations, Key Account..., Customer Support, iOS, Mac, Digital Marketing, Mobile Applications, Software Implementation, Software, Salesforce, SugarCRM
Education
Florida Gulf Coast University
Bachelor of Arts (B.A.), Communication
Indigo Management Solutions LLC February 2015 - Present
KB Healthcare Consulting May 2014 - January 2015
Partners Federal Credit Union February 2014 - September 2014
Clermont Kitchen and Bath July 2013 - February 2014
Bright House Networks 2004 - January 2013
Brighthouse Networks February 2002 - 2004
Time Warner Cable 2001 - 2002
Decora Interiors 1997 - 2002
DHL 1989 - 1991
DHL 1979 - 1989
Skills
Essbase, Forecasting, Process Improvement, Customer Retention, VoIP, Wireless, Call Center, PeopleSoft, Financial Reporting, Account Management, Troubleshooting, Management, Contract Negotiation, Customer Satisfaction, Telecommunications, Access, Customer Service, Project Management, Broadband, Call Centers, Business Intelligence, Team Building, Computer Network..., Leadership, Vendor Management, Visio, Managed Services, IP, New Business Development, Sales, Direct Sales, Time Management, Team Leadership, Operations Management, Account Reconciliation, Bookkeeping, Medical Billing, Brand Management, a, Talent Acquisition, Accounts Receivable, Microsoft Office, Microsoft Excel, Microsoft Word, Small Business, Sales Operations, Sales Management, Training, Quality Assurance, Customer Experience
Education
University of Central Florida
Daytona Beach Community College
Business & Management
Fashion Institute of Technology
Fashion/Apparel Design
Seminole Community College
Interior Design
Atos October 2014 - Present
Bright House Networks July 2013 - October 2014
Tech USA April 2013 - July 2013
School District of Philadelphia November 2006 - July 2012
MCI/WCOM September 1999 - August 2004
Skills
Manage the day to day..., Management, Vendor Management, Network Administration, WLAN, Information Technology, VoIP, Security, Networking, Cloud Computing, Network Design, Servers, Troubleshooting, Routers, Cisco Technologies, Project Planning, Vocational Education, Technical Training, Project Management, Switches, Telecommunications
Education
Eastern University 1996 — 1998
BA, Organization Management, 3.6
Bright House Networks March 2014 - Present
Greenway Medical April 2012 - March 2014
ReachLocal February 2012 - April 2012
ReachLocal July 2010 - February 2012
White Directory Publishers September 2009 - July 2010
Balch & Bingham LLP August 2007 - July 2009
Takeda Pharmaceuticals August 2002 - June 2004
Tetra Pak February 2001 - July 2002
Square USA November 1998 - January 2000
Skills
Social Media Marketing, Online Advertising, Marketing Strategy, SEM, Lead Generation, Corporate Website..., SEO, Online Marketing, PPC, Google Adwords, Brand Management, Web Marketing, Photoshop, Brand Awareness, Web Analytics, Integrated Marketing, Digital Marketing, Facebook, Website Development, Digital Strategy, Blogging, Google Analytics, B2B Marketing, Social Networking, B2B, Display Advertising, Content Marketing, Search Advertising, Online Reputation..., WordPress, Online Lead Generation, Conversion Optimization, Web Design, Internet Strategy, Content Development
Education
Durham University 2006 — 2008
MBA, Business Administration
School of Oriental and African Studies, U. of London 1993 — 1998
BA Hons, Japanese
Bright House Networks October 2013 - Present
CyberKore Technologies, Inc. January 2012 - Present
5 Star Vacation and Beach Rentals July 2013 - September 2013
Best Beach Rentals & Sales July 2004 - July 2013
Best Beach Rentals & Sales July 2004 - July 2013
Florida Lifestyles Vacation Rentals April 2002 - June 2004
Skills
Marketing Strategy, Business Strategy, Start-ups, Business Development, New Business Development, Strategic Planning, Product Development, Negotiation, Sales Management, Management, Team Leadership, Business Planning, Operations Management, Team Building, Project Management, Sales, Contract Negotiation, Analysis, Program Management, Team Management, Change Management, Management Consulting, Leadership, Process Improvement, Business Analysis, Social Media, Public Relations, Product Management, Strategy, Entrepreneurship, Time Management, Training, Customer Service, Marketing, Social Networking, Social Media Marketing, Online Marketing, Microsoft Office
Education
University of Phoenix 2010 — 2012
MBAMasters of Business Administration, Business Administration and Management, General, 3.89 GPA
University of Phoenix 2007 — 2010
Bachelor's of Science in Business Management, Business, 3.72 GPA
Ferrum College 1982 — 1984
Associate of Arts (AA), Drama/Theatre Arts and Stagecraft
Ferrum College
Bain Complete Wellness February 2013 - Present
Complete Injury and Rehab January 2013 - Present
Keiser University December 2012 - Present
Athletes Recovery November 2012 - Present
Saddlebrook Resort November 2012 - Present
VisionPro Sports Performance Institutes/Bain Sports Performance February 2013 - January 2015
DriveTab by QuietZone October 2012 - January 2015
Bright House Networks July 2008 - February 2013
Innovative Technologies Corporation of America, Inc. January 2006 - June 2008
American Marketing Association December 2005 - May 2008
Skills
Sales Management, Marketing Strategy, Sales Operations, Leadership Development, New Business Development, Marketing, Business Development, Entrepreneurship, Strategic Planning, Business Strategy, Marketing Communications, Sales Process, Customer Satisfaction, Training, Management, B2B, Account Management, Leadership, Retail, Program Management, Direct Sales, Contract Negotiation, Forecasting, Customer Service, Social Media Marketing, Recruiting, Integrated Marketing, P&L Management, Customer Retention, Talent Acquisition, Professional Mentoring, Team Building, Employee Relations
Education
Fairleigh Dickinson University
Communications/Marketing
Harvard Business School
Executive Development, Business Strategy and Innovation, Customer-Centric Strategies - Capstone Project
Level 3 Communications October 2007 - Present
Level 3 Communications April 2006 - October 2007
Bright House Networks July 2004 - April 2006
Motient February 2000 - May 2004
Fujitsu 2000 - 2002
Teletrac 1998 - 2000
Motorola Microwave January 1994 - January 1996
US Navy July 1987 - January 1994
Skills
Telecommunications, Product Development, Customer Satisfaction, Networking, Management, Technology Sales, Solution Selling, Network Management..., Network Performance..., Complex Sales, Managing Complex Sales, Telecommunication..., Network Engineering, Computer Systems..., Internet Troubleshooting, Network Security, Project Management, Sales, PRI, Long Distance, Sales Operations, Dark Fiber, Managed Services, DWDM, SIP, LAN-WAN, Network Design, Unified Communications, Cold Calling, T1, IP, WAN, Telecommunications..., Co-location, SIP Trunking, Cloud Computing, Wireless, Ethernet, Metro Ethernet, Data Center, Hosted Services, VoIP, Telephony, Direct Sales, MPLS
Education
DeVry University 2001 — 2003
Bachelor of Science (B.S.), Telecommunications Management
Devry University 2000 — 2003
Bachelor of Science (B.S.), Telecommunications Management
GSI Commerce Solutions, Inc. 2011 - Present
Bright House Networks 2006 - 2011
Convergys 2002 - 2006
Sykes 2001 - 2002
Quintus 1997 - 2001
Sprint Telecenters 1993 - 1997
Skills
Telecommunications, BPO, Leadership, Call Center, Vendor Management, Business Process..., Business Analysis, Customer Satisfaction, Program Management, Team Leadership, Software Development, Information Technology, CRM, Integration, Cross-functional Team..., Project Management, Call Centers, Training, SaaS, VoIP, Management, Software Documentation, Outsourcing, Account Management, Process Improvement, Solution Selling, Customer Experience, Quality Assurance, Enterprise Software, Troubleshooting, Strategy, Business Intelligence, Cloud Computing
Education
University of Central Florida
MS, Management Information Systems
DeVry University
Bachelor's Degree, Information Systems
University of Illinois at Urbana-Champaign
Computer Science and Math
Scrubzoni, Inc. January 2014 - Present
Nick Lenoci Enterprises, Inc. July 2012 - Present
Bright House Networks November 2007 - July 2012
Looking Glass Networks August 2001 - August 2006
McLeodUSA 1999 - 2000
Ovation Communications July 1998 - June 1999
MFS Telecom 1997 - 1998
MFS Communications March 1995 - August 1997
MFS Communications June 1991 - March 1995
Telesphere Communications July 1989 - June 1991
Skills
Start-ups, Telecommunications, Sales Operations, Management, Leadership, Sales, Team Building, Business Intelligence, Financial Analysis, Finance, Executive Management, Managed Services, VoIP
Education
DePaul University - Charles H. Kellstadt Graduate School of Business 1987 — 1989
MBA-Finance, Finance
University of Illinois at Urbana-Champaign - College of Business 1983 — 1986
BS, Accounting
The Star Athlete Inc. August 2009 - Present
Bright House Networks November 2009 - July 2011
USAA November 2003 - July 2009
Sitel March 2001 - November 2003
Skills
Team Building, Customer Service, Customer Satisfaction, Inventory Management, Retail, Customer Experience, Call Center, Sales, Merchandising, Process Improvement, Microsoft Office, Team Leadership, Coaching, Leadership, Insurance, Call Centers, CRM
Education
Florida A&m university 1994 — 1999
Florida Agricultural and Mechanical University 1994 — 1999
Coral Springs High School 1990 — 1994
High School Diploma
FW Davison & Company April 2013 - Present
Service Provider Group January 2011 - March 2013
FFEL October 2006 - December 2010
Bright House Networks 2000 - 2006
US Navy 1994 - 1998
Skills
Call Center, Troubleshooting, Process Improvement, Customer Service, Routers, Team Building, Active Directory, Computer Hardware, BMC Remedy, Project Management, DNS, Technical Support, Switches, Network Administration, Avaya, VMware, Networking, Windows Server, IT Management, VoIP, Performance Management, Microsoft SQL Server, Change Management, TCP/IP, Microsoft Office, SAN, Microsoft Exchange, Linux, PEO, Cisco Technologies, UniData, ASP.NET, Call Centers, Computer Network..., Integration, System Administration, Blackberry Enterprise..., Disaster Recovery, Servers, Wireless Networking
Education
DeVry 2002 — 2004
Bachelor, Information Technology
Edison Community College 1999 — 2001
AA, General
BPA Quality June 2014 - Present
Bright House Networks September 2007 - June 2014
Capital One Financial Services November 1996 - March 2003
Skills
Telecommunications, Troubleshooting, Call Center, Vendor Management, Customer Experience, Customer Satisfaction, Call Centers, Account Management, Customer Retention, Customer Service, Leadership, Management, Process Improvement, Team Leadership, Sales, Coaching, Team Building
Education
Elon University - Martha and Spencer Love School of Business 1986 — 1991
Bachelors of Science, Business Administration, Management and Operations
Bright House Networks February 2014 - Present
Bright House Networks August 2007 - Present
Bright House Networks 2005 - 2006
Bright House Networks 2002 - 2004
Education
Eckerd College
BA, Business Management
FASTSIGNS INTERNATIONAL INC May 2015 - Present
FASTSIGNS August 2005 - January 2015
Bright House Networks June 2003 - September 2005
AT&T Wireless July 1999 - May 2003
Aerial Communications July 1997 - July 1999
Florida Citrus Sports July 1994 - July 1997
Skills
Visual Communication, Banners, Product Marketing, Graphics, Marketing, Signs, Integrated Marketing, Vehicle Graphics, Trade Shows, Social Media Marketing, Marketing Communications, Advertising, Trade Show Graphics, Decals, Budgets, Wide Format Printing, Marketing Strategy, Team Building, Customer Service, Small Business, Event Management, Labels, B2B, Direct Mail, Direct Sales, Account Management, Strategic Planning, Management, Sales Management, Digital Photography, Business Development, New Business Development, Leadership, Project Management, Sales
Education
Florida Institute of Technology 1994 — 1996
MBA, Business
Florida State University 1981 — 1986
BS, Event Marketing
Comcast Cable July 2013 - Present
Bright House Networks February 2003 - November 2010
Skills
Networking, Telecommunications, Troubleshooting, Call Centers, Vendor Management, SEO, Project Management, Email Marketing, Account Management, Salesforce.com, Lead Generation, VMware, CRM, Leadership, CSS
Education
Eastern Kentucky University 1988 — 1990
Vaco Resources 2012 - Present
Robert Half Management Resources 2011 - 2012
Bright House Networks 2004 - 2010
GATX Technology 2002 - 2004
Palma Sola Presbyterian Church 1991 - 2002
Skills
Variance Analysis, Financial Reporting, Process Improvement, Internal Controls, Accounting, General Ledger, Auditing, Finance, Risk Management, Mergers & Acquisitions, Analysis, Payroll, Management
Education
Eckerd College
Bachelor of Arts with Honors, Business Administration, Management and Operations
Bright House Networks April 2014 - Present
Bright House Networks August 2011 - April 2014
Moriah Corporation January 2008 - August 2011
Coldwell Banker May 2003 - August 2010
Brevard County Schools August 2001 - April 2006
John Hancock Life Insurance Company (U.S.A.) November 1998 - January 2002
Devereux 1990 - 1998
Skills
Sales Operations, Sales Process, Selling, Telecommunications, Solution Selling, Sales, Networking, VoIP, Managed Services, Wireless, Small Business, Negotiation, Direct Sales, Customer Service, Strategic Planning, Team Building, Wireless Networking, Unified Communications, Account Management, Contract Negotiation, Customer Retention, Marketing, Training, Call Centers, Cold Calling, Ethernet, Managed Security..., Public Speaking, Lead Generation, New Business Development, Audio Conferencing, Metro Ethernet, Customer Satisfaction, Resellers, Hosting, VPN, Leadership, Web Hosting, Business Development, Strategic Partnerships, B2B, Sales Management, Program Management, Troubleshooting, Real Estate, Hardware, Sales Presentations, Instructor-led Training, Management Consulting, First Time Home Buyers
Education
Embry-Riddle Aeronautical University 1992 — 1995
BS, Management of Technical Operations
United States Air Force Academy 1986 — 1990
Wauseon High School 1982 — 1986
Bright House Networks March 2005 - Present
Skills
Metro Ethernet, Telecommunications, VoIP, Long Distance, Direct Sales, Account Management, Managed Services, MPLS, Co-location, Wireless, Call Center, Solution Selling, Customer Retention, T1, Sales Management, Customer Service, Sales, Ethernet, Selling, New Business Development, Call Centers, Networking, Broadband
Education
Eckerd College
Bright House Networks June 2002 - Present
Florida Today January 1997 - June 2002
Skills
Online Advertising, Advertising, Media Planning, Email Marketing, Marketing Strategy, Marketing, Television, Team Building, Strategic Planning, Management, Digital Marketing, Account Management, B2B, Direct Marketing, Marketing Communications, Media Buying, Online Marketing, Public Relations, Social Media, Social Networking, Digital Media, Social Media Marketing, Brand Development, Media Relations
Education
Florida Atlantic University 1982 — 1986
Business Administration
Advance Newhouse December 2005 - Present
Bright House Networks December 2005 - Present
AT&T _Metro Markets November 1998 - December 2004
AT&T_Global Network Operations Center February 1997 - November 1998
AT&T November 1996 - February 1997
CSC and Johnson Controls January 1993 - August 1996
General Electric Company May 1992 - December 1992
General Electric Government Services July 1989 - April 1992
RCA / General Electric Governement Services March 1985 - July 1989
Education
DeVry Institute of Technology 1981 — 1985
Bachelor of Science (BSEET), Electrical, Electronics and Communications Engineering
BSEET) DeVry Institute ofTechnology
Bachelor of Science, Electronic Engineering Technology
Kanmi Bakery July 2014 - Present
Divinity Designs April 2014 - Present
Mastech, Inc. October 2011 - November 2013
St. Petersburg College August 2006 - October 2011
Bright House Networks May 2005 - August 2006
Stream, Inc. November 2003 - May 2005
Publix March 2002 - November 2003
Omega Systems, Inc July 2000 - January 2002
GTE Network Services June 1998 - July 2000
Raymond James December 1995 - June 1998
Skills
Testing, Active Directory, Troubleshooting, Windows Server, Software Documentation, Microsoft SQL Server, Access, Technical Support, Servers, Disaster Recovery, Networking, Hardware, TCP/IP, Program Management, Analysis, Help Desk Support, System Administration, Windows, Software Installation, Computer Hardware, Laptops, Lotus Notes, Telecommunications, MySQL, XML, Programming, Windows 7, HTML, Quality Assurance, Windows XP, JavaScript
Education
Keller Graduate School of Management of DeVry University 2010 — 2010
MBA, Information Security
DeVry University 2006 — 2009
Bachelor of Science, Technical Management - CIS concentration
Citi June 2014 - Present
Citi October 2009 - Present
Bright House Networks January 2009 - October 2009
MetLife August 2006 - January 2009
Skills
Analysis, Securitization, Securities, Procurement, Financial Modeling, Financial Analysis, Risk Management, Corporate Finance, Valuation, Strategic Financial..., Portfolio Management, Banking, Investments, Capital Markets, Financial Risk, Bloomberg, Fixed Income, Equities, Credit, Financial Reporting, Sarbanes-Oxley Act, Business Analysis, Financial Accounting, Process Improvement, PeopleSoft, Data Analysis, General Ledger, GAAP, Derivatives, Project Finance, Microsoft Excel, Internal Audit
Education
Florida A&M University 2002 — 2006
Bachelor of Science Finance
Florida Agricultural and Mechanical University 2002 — 2006
BS, Finance
Bright House Networks August 2008 - Present
Mike Shad Ford Lincoln Mercury October 2001 - August 2008
Skills
SIP Trunking, VoIP, MPLS, Telecommunications, Unified Communications, Managed Services, Telephony, Strategic Partnerships, Sales Process, Call Centers, Salesforce.com, Contract Negotiation, Networking, SaaS, Direct Sales, Account Management, Sales Operations, Business Development, Selling, Cloud Computing, Sales, SIP, T1, Ethernet
Education
Drury University 2010 — 2013
Bachelor's, History, 3.95
University of Phoenix 2008 — 2010
BSED, Education
Willow Springs High School
Bright House Networks 2001 - Present
MCI Worldcom June 1999 - February 2001
Dish Network November 1996 - May 1999
Skills
Customer Service, Performance Management, Team Building, Vendor Management, Program Management, Telecommunications, Learning Management..., Training, Leadership, Call Centers, Customer Satisfaction, Employee Relations, Talent Management, Call Center, Onboarding, Leadership Development, Process Improvement, Instructional Design, Organizational..., Employee Engagement, Customer Retention
Education
Florida Atlantic University 1987 — 1989
Bachelor’s Degree, Communication and Media Studies
University of Florida 1985 — 1987
Associate’s Degree, Communications
Hewlett Packard Enterprise Services, LLC November 2014 - Present
Avaya September 2006 - Present
Bright House Networks 2006 - September 2006
FIS 2006 - 2006
JP Morgan Chase 1990 - 2006
JPM Chase August 1990 - September 2005
Nielsen Media Research/Information Services & January 1988 - June 1991
BAY PARK PERSONNEL January 1986 - February 1989
NEW YORK DEPARTMENT OF TRANSPORTATION 1982 - 1986
Skills
Telecommunications, Telephony, ACD, Avaya, PBX, Call Routing, Contact Centre, AT&T RoutIt! and..., Network Devices, Troubleshooting, AT&T Business Direct, Call Centers, Switches, Routing, Workforce Management, Servers, Managed Services, Technical Support, Data Center, Networking, Customer Experience, Customer Satisfaction, AT&T Connect, IVR, Call Center, VoIP, CTI, Contact Centers, Genesys, Vendor Management, LAN-WAN, Software Documentation, IP, Ethernet, ISDN, Cisco Technologies, TCP/IP, MPLS, Voice Mail, Routers, TDM, QoS
Education
Erie Community College
AAS, Child Education
University at Buffalo
Business
Baptist Occupational Health October 2014 - Present
Bright House Networks June 2012 - October 2014
Bright House Networks September 2011 - June 2012
Enterprise Rent-A-Car May 2008 - September 2011
Marriott Renaissance Orlando Airport Hotel January 2008 - September 2008
B.A. Coffee Company May 2007 - August 2007
Dove Restaurant August 2006 - May 2007
Alfredo's Paradiso January 2005 - July 2006
Faith Fellowship Church June 2004 - June 2006
Skills
Access, Restaurants, Customer Service
Education
University of Central Florida 2007 — 2009
BA, Hosptality Management
Eastern Florida State College 2004 — 2007
AA, General Education
Bright House Networks June 2015 - Present
Bright House Networks October 2013 - May 2015
Bright House Networks 2003 - September 2013
Time Warner Cable 1997 - 2003
Time Warner Cable 1996 - 1997
Time Warner Cable 1995 - 1996
Time Warner Cable 1994 - 1995
Skills
Telecommunications, Sales, Sales Operations, Management, Sales Process, Direct Sales, Leadership, Metro Ethernet, Account Management, Broadband, Solution Selling, Co-location, Telephony, Customer Service, SIP Trunking, Sales Management, VoIP, Business Planning, MPLS, Customer Retention, Wireless, Call Centers, Managed Services, Team Building, Coaching, Contract Negotiation, Selling, Customer Relations, Telecom Technologies, Sales Coach, Negotiation, Cross-functional Team..., Hosted Services, Forecasting, SMB Sales, Enterprise Solution..., Increasing Revenue, Change Management, Hosted Voice, Team Leadership, Executive Management, Leadership Development, Organizational..., Customer Satisfaction, Human Capital, Soft Skills, Ethernet, T1, Interpersonal..., Interpersonal...
Education
Excelsior College
Bachelor of Science, Business Management
Comcast Cable August 2013 - Present
Bright House Networks January 2011 - Present
Bright House Networks January 2005 - Present
Bright House Networks January 2009 - January 2010
Bright House Networks January 2008 - September 2009
Bright House Networks January 2008 - January 2009
Verizon Wireless January 1999 - January 2005
Verizon Wireless January 1999 - January 2005
Verizon Wireless March 1998 - November 2003
Education
Elgin Community College
Associate of Electronics
Bright House Networks November 2009 - Present
Stock Building Supply January 2006 - November 2009
Flag Credit Union April 2002 - December 2005
Skills
Customer Service, Leadership, Accounts Receivable, Credit, Sales, Teamwork, Account Management, Customer Satisfaction, Team Building, Inventory Management, Forecasting, Negotiation, Management, Process Improvement, Strategic Planning, New Business Development, Budgets, Contract Negotiation, Pricing
Education
Florida Agricultural and Mechanical University 2003 — 2005
Bachelor of Science, Business Administration
PepsiCo May 2015 - Present
PepsiCo November 2012 - May 2015
Bright House Networks June 2006 - September 2012
National Telecommuting Institute November 2004 - April 2009
Priority Healthcare Pharmacy June 2001 - February 2002
UnitedHealthcare July 2000 - June 2001
HEALTH LEDER SERVICES October 1994 - October 1999
Skills
Analytics, Accounting, Accounts Receivable, Customer Service, Logistics, Financial Analysis, Medical Billing, Account Management, Transportation, Sales, Reporting & Analysis, Supply Chain, Account Reconciliation, Management, PowerPoint, Microsoft Excel, Inventory Management, Analysis, Microsoft Office, Forecasting, Time Management, Microsoft Word, Outlook, Leadership
Education
Keller Graduate School of Management 2009 — 2010
Master of Business Administration (M.B.A.), Business Administration/Accounting
DeVry University 2005 — 2009
Bachelor's Degree, Business Administration/Accounting
CenturyLink April 2014 - Present
AT&T September 2013 - January 2014
Bright House Networks July 2012 - August 2013
FedEx Ground August 2007 - January 2012
Vital Network Services August 2009 - April 2010
Bakken Bears August 1997 - May 2009
Skills
Routers, Switches, TCP/IP, Cisco, VPN, Research, Teamwork, Customer Satisfaction, Documentation, Outlook, Microsoft Office, Excel, PowerPoint, Word, CCNA, Cisco VoIP, Cisco Routers, DHCP, VLAN, VoIP, Cisco Call Manager, Visio, Cisco IOS, CCNA Voice, SIP Trunking, MGCP, H.323, T1, Digital PRI, E1/T1, Analog FXS/FXO, Cisco Unified..., Cisco Technologies, WAN, LAN-WAN, System Administration
Education
DeVry University 2008 — 2011
BA, Network Communication Management
SUNY New Paltz 1992 — 1996
BS, Sociology
Bright House Networks September 2015 - Present
Aramark July 2015 - Present
Famous Footwear June 2010 - July 2015
T. Rowe Price Investment Firm August 2006 - April 2009
Skills
Retail, Store Management, Customer Service, Sales, Management, Retail Sales, Visual Merchandising, Loss Prevention, Merchandising, Interviews, Store Operations, Inventory Control, Teamwork, Driving Results, Recruiting, Time Management, Inventory Management, Project Management, Analysis
Education
Florida Agricultural and Mechanical University 1996 — 1999
Criminal Justice and Corrections
Sprint March 2015 - Present
CenturyLink Business August 2014 - March 2015
Full Sail University May 2011 - June 2014
AT&T April 2008 - April 2011
Bright House Networks 2005 - 2008
Skills
Telecommunications, Wireless, Solution Selling, Direct Sales, Managed Services, Unified Communications, VoIP, MPLS, Call Centers, Customer Retention, Account Management, Salesforce.com, Telephony, Cold Calling, Sales Process, Student Financial Aid, Sales, Public Speaking, Social Networking
Education
East Carolina University 2000 — 2005
Bachelor's Degree, Business/Managerial Economics
D. H. Conley High School 1996 — 2000
Bright House Networks December 2010 - Present
Harris Corporation January 2010 - December 2010
Riverside National Bank (now TD Bank) August 2007 - December 2009
InDyne Inc, February 2005 - August 2007
Solunet 1997 - 2001
USAF-Det 1, 3rd Wx Sq 1988 - 1989
Skills
Network Engineering, Telecommunications, Routers, BMC Remedy, CCNA, Cisco Technologies, Computer Network..., OSPF, Network Security, Cisco IOS, Switches, TCP/IP, DHCP, Juniper, Microsoft Certified..., Troubleshooting, Windows Server, Network Administration, Wireless Networking, System Deployment, IT Operations, VoIP, Network Architecture, Wireless, LAN-WAN, Networking, Operating Systems, Ethernet, Network Design, IP, CCNP, DNS, Computer Hardware, WAN, Active Directory, Routing Protocols, MPLS, Cisco Routers, Security, BGP, Technical Support, Routing, Firewalls, Data Center, EIGRP, VLAN, VPN
Education
Brevard Community College
AA
Bright House Networks March 2002 - Present
Skills
Selling, Account Management, Sales, Telecommunications, VoIP, Call Centers, Solution Selling, Wireless, Direct Sales, Customer Service, Team Building
Education
Florida Agricultural and Mechanical University, College of Law 2014 — 2018
Doctor of Law (J.D.)
University of Florida 1997 — 2001
BSBA, Business Administration, Economics
Vencore Inc. October 2004 - Present
Bright House Networks January 2002 - October 2004
Skills
HD Video, Digital Photography, Video Production, Final Cut Pro, Adobe Creative Suite, Video Editing, HDR Photography, Telecommunications, Digital Recording, System Administration, Windows 7, Windows XP Pro, Public Speaking, Final Cut Studio, Videography, Premiere, Project Management, Customer Service
Education
Brevard Community College 2006 — 2008
Bright House Networks
Skills
Administration, Customer Service, Invoicing, Management, Project Management, Administrative...
Education
Daytona State College
Associate's Degree
BayCare Health System February 2011 - June 2011
Bright House Networks May 2008 - August 2008
Dunedin Recreation May 2000 - August 2003
Skills
Microsoft Office, Networking, Access, Visio, Troubleshooting, Customer Service, Microsoft Excel, Social Media, Windows, PowerPoint, Outlook, Data Analysis, HTML, Project Management, Mac OS X, Microsoft Word, Research, Social Networking, Event Planning, Adobe Creative Suite, SharePoint, Public Speaking, Information Technology, Editing
Education
DePaul University College of Law 2011 — 2014
Doctor of Law (J.D.)
Florida State University 2006 — 2010
Information Technology
Bright House Networks October 2015 - Present
Comcast Business December 2014 - October 2015
AT&T July 2013 - December 2014
AT&T March 2013 - July 2013
Target January 2011 - August 2011
Sprint LTD November 2002 - July 2007
Skills
Loss Prevention, Store Management, Retail, Merchandising, Retail Sales, Driving Results, Multi-Unit Management, Inventory Management, Customer Satisfaction, Big Box, Shrinkage, Store Operations, Customer Service, Visual Merchandising, Inventory Control, Sales, Planograms, Customer Retention, Outside Sales, Relationship-building..., Prospecting Skills, Cold Calling Experience, Interviews, Account Management, Sales Operations, Training, Team Leadership, Direct Sales, Cold Calling, Solution Selling, Leadership, Management
Education
Webster University 2007 — 2012
Masters of Arts, Public Relations
Florida Atlantic University 1992 — 1997
Bachelors of Arts, Criminal Justice; Public Administration
Immaculate Flight July 2015 - Present
Aviation Center June 2015 - Present
American Aces Aviation February 2014 - May 2015
Aviation Center September 2013 - February 2014
Eagle Flight Center September 2011 - September 2013
Eastern Michigan University August 2009 - September 2011
Ruby Tuesday March 2008 - August 2009
XM Satellite Radio July 2006 - March 2008
HSBC Mortgage Services December 2003 - July 2006
Bright House Networks February 2001 - April 2003
Skills
Windows 7, Windows XP Pro, Windows Server, Microsoft Office, Wireless Networking, Computer Hardware, Computer Network..., Computer Repair, Instrument Rated Pilot, FAA Licensed Pilot, Flight Instructor, Flight Safety, G1000 Cockpit Suite, Internet Troubleshooting, Troubleshooting, Sales, Sales Management, Flight Dispatch, Customer Service, Microsoft Excel, Piloting, Technical Support, Flights, Aviation, Commercial Aviation, Training, Aircraft
Education
Embry-Riddle Aeronautical University 2013 — 2017
Master of Aeronautical Science, Aviation Management & Aeronautics
Eastern Michigan University 2009 — 2013
Bachelor of Science (BS), Aviation Flight Technology
Bright House Networks August 2012 - February 2015
PharmaLink, Inc. Pharmaceutical Returns June 2011 - July 2012
Hannover Life Reassurance Company of America February 2010 - July 2010
Fidelity National Information Services June 2009 - February 2010
GE Capital It Solutions January 2009 - June 2009
IBM September 2008 - December 2008
Jupitermedia Corp July 2007 - May 2008
IBM April 2006 - July 2007
IBM January 2004 - July 2007
Hubbell Incorporated September 2005 - April 2006
Skills
Microsoft Excel, Accounting, Microsoft Word, Budgets, Microsoft Office, Financial Analysis, Financial Reporting, Project Management, Customer Service, Research, SQL, SAP FI
Education
University of Central Florida 2011 — 2016
Master’s Degree, Accounting
University of Connecticut 2004 — 2007
Master of Business Administration, Finance
Elizabeth City State University 1992 — 1994
Bachelor of Arts, English
Bright House Networks October 2000 - Present
Bright House Networks October 2000 - Present
Skills
RMSR/RT, Sales, Customer Service, Call Centers, Customer Satisfaction, Direct Sales, Customer Retention, Sales Operations, Customer Experience, Cold Calling, Telecommunications, CRM, Telephony, Sales Process, Solution Selling
Education
Eastern Florida State College
Associate of Science (A.S.)Radiology, Radiologic Technology/Science - Radiographer
Eastern Florida State College
Associate of Science (A.S.)Chemical Technology, Chemistry
Herzing University-Winter Park
Associate of Science (A.S.)Computer Information Systems, Computer and Information Sciences and Support Services
University of Central Florida
Bachelor of Science (BS), Radiologic Technology/Science - Radiographer
Bright House Networks August 2014 - Present
Bright House Networks April 2011 - July 2014
Bright House Networks June 2008 - April 2011
Bright House Networks April 2007 - June 2008
Skills
Management, Training, Human Resources, Employee Relations, Onboarding, Leadership, Team Building, Telecommunications, Customer Service, Process Improvement
Education
Embry-Riddle Aeronautical University 2004 — 2006
MBA, Human Resources
Southern Illinois University, Carbondale 2002 — 2004
BS, Aviation Management
Concordia Lutheran
Dunlap High
Bright House Networks May 2004 - Present
Education
Eastern Michigan University 2005 — 2007
Master of Arts, Communication
Eastern Michigan University 2001 — 2005
Bachelor of Science, Communication
Bright House Networks Credit SpecialistSears,RoebuckAugust 1976 - January 1989
Education
Brevard Community College 1972 — 1975
Associate of Arts (A.A.), General Studies
Eau Gallie High, Melbourne, FL 32935 1968 — 1972
HS Diploma, General Studies
Quality Garage Doors August 2012 - Present
Bright House Networks September 2008 - July 2012
Education
University of Central Florida 2012 — 2015
Bachelor of Science (BS), Information Technology
Brevard Community College 2000 — 2012
Associate of Arts (A.A.), General Studies
Bright House Networks March 2015 - Present
CSC - Computer Sciences Corporation July 2014 - December 2014
The Computer Merchant April 2013 - July 2014
ProForce Personnel Group February 2013 - March 2013
Luke and Associates March 2012 - February 2013
Skills
Technical Support, Windows Server, Active Directory, Service Delivery, Software Documentation, CompTIA A+ Certification, CompTIA Network+..., MCTS: Windows 7 and...
Education
Eastern Florida State College 2014 — 2017
Bachelor of Applied Science (B.A.Sc.), Computer Information Systems Technology: Networking Systems
Eastern Florida State College
Associate of Arts (A.A.)
Bright House Networks December 2013 - June 2014
WellCare 2008 - 2013
AVI-SPL 2006 - 2007
McKim & Creed 2005 - 2006
Transitions Optical 2004 - 2005
Skills
Marketing Communications, Account Management, Public Relations, Marketing, Marketing Strategy, Strategic Planning, Email Marketing, Creative Direction, Leadership
Education
East Carolina University 1998 — 2001
Bachelor of Arts (BA), Communication and Media Studies
University of Alaska Anchorage 1997 — 1998
Bright House Networks June 2013 - Present
Community Financial January 2012 - May 2013
Compuware March 2008 - April 2010
Comcast Spotlight October 2005 - February 2008
Comcast Cable February 2005 - September 2005
Comcast Cable October 2003 - February 2005
Joe's Crab Shack 2000 - 2002
Skills
Direct Sales, Sales, Selling, Competitive Analysis, Management, Sales Management
Education
Eastern Michigan University 2000 — 2002
Bachelor of Business Administration (BBA), Marketing
Heinanen Engineering January 2011 - May 2013
Verizon Wireless November 2006 - July 2010
Bright House Networks April 2003 - November 2006
Comcast July 2000 - April 2003
Education
Eastern Michigan University 1971 — 1975
Bachalor of Bussiness Administration, Business Administration and Management, General
Edsel Ford High School 1969 — 1971
Diploma, College Prep