Bright House Networks
Industry: Telecom company
DescriptionBright House Networks, LLC was an American telecom company. Prior to its purchase by Charter Communications, it was the tenth-largest multichannel video service provider and the 6th largest cable internet provider in the United States. The company served more than 2.2 million customers. Headquarters: Syracuse, New York, United States CEO: Steve Miron (2011–) Founded: 2003 Ceased operations: 18 May 2016 Parent organizations: Charter Communications, Advance Publications, Charter Communications Operating LLC Subsidiaries: Bright House Networks Information Services (California), LLC,
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Bright House Networks Employees
Central Station, Inc. February 2015 - Present
T-Mobile 2012 - 2013
Bright House Networks September 2010 - May 2012
DIRECTV December 2008 - October 2010
Dish Network January 2006 - October 2008
Skills
Telecommunications, Microsoft Office, Customer Service, Team Leadership, Management, VoIP, Wireless, Project Management, Sales, Mobile Devices, Call Centers, Leadership, Customer Satisfaction, Team Building, Direct Sales, Troubleshooting, Integration, Customer Experience, Product Management, Networking, Technical Support, IP, Wireless Networking, Testing, Solution Selling, CCTV, Electronics, Access Control, Low Voltage, Security, Software Installation, Computer Hardware, Hardware
Education
Miles College 2000 — 2002
Wenonah High 1992 — 1996
Bright House Networks January 2009 - Present
Ferguson Motion Design July 2010 - July 2011
Bay News 9 January 2006 - January 2009
WZZM 13 August 2001 - December 2005
WZZM 13 March 2005 - August 2005
WBNS 10 TV (CBS) March 1999 - October 2000
Brainstorm Media, Inc July 1999 - October 1999
KMTV 3 (CBS) January 1998 - March 1999
WRDW 12 TV (CBS) May 1996 - October 1997
Take Two Productions May 1995 - September 1995
Skills
Video Editing, Creative Direction, Advertising, Broadcast, Television, Video, Marketing Communications, After Effects, Motion Graphics, Graphic Design, Marketing, Animation, Video Production, Graphics, Management, Final Cut Pro, Broadcast Television, Digital Media, Commercials, Non-linear Editing, Videography, Social Media, Producing
Education
Northwest Missouri State University 1992 — 1996
BS, Broadcasting and Writing
Mary Kay Inc. 2012 - Present
Bright House Networks January 2006 - Present
AAA Auto Club South January 1998 - July 2006
Virginia Baptist Homes March 1993 - July 1994
Fre-Bon International June 1990 - April 1992
Skills
Telecommunications, Call Center, VoIP, Troubleshooting, Wireless, Computer Network..., IP, Telephony, Broadband, DWDM, Vendor Management, Avaya, Ethernet, Metro Ethernet, Workforce Management, Process Improvement, Customer Satisfaction, Managed Services, Project Management, SharePoint, Microsoft Excel, Microsoft Word, Outlook, Multi Tasking, Customer Service, Administrative..., Bookkeeping, Hospitality, Invoicing, Microsoft Office, Non-profits, Windows, COBOL, Dispatching, Networking, Computer Hardware, Team Building, Visio, Process Scheduler, Telephone Skills, Sales, Customer Retention, Account Management, Software Documentation, T1, Customer Experience, Team Leadership, Training, Management, Inventory Management
Education
Computer Learning Center 1989 — 1990
Office Software Systems
Northern Virginia Community College 1987 — 1989
Jones NCTI
VOIP and Broadband Services
Verizon Telematics, Inc. September 2014 - Present
Verizon Telematics, Inc. March 2014 - August 2014
Comcast Business October 2012 - March 2014
Comcast Cable August 2009 - March 2014
Bright House Networks April 2007 - September 2007
Charter Communications March 2006 - March 2007
Dish Network February 2005 - January 2006
Foot Locker February 1999 - June 2003
Skills
Telecommunications, Information Technology, Customer Service, Management, RF, Troubleshooting, Customer Satisfaction, Process Improvement, Technical Support, Vendor Management, Call Centers, Telephony, Training, Team Building, Leadership, Team Leadership, VoIP
Education
Kingsborough Community College 2001 — 2002
Brooklyn College Academy (High School) 1997 — 2001
High School Diploma
Dream Unlimited March 2015 - Present
Ember Advisory February 2014 - February 2015
RioCan Management Inc. May 2012 - February 2014
Rogers Communications Inc. August 2009 - May 2012
Bright House Networks December 2007 - August 2009
Accenture March 1998 - November 2007
CAE September 1996 - March 1998
McGill University March 1994 - September 1996
IBM – T.J. Watson Research Center May 1991 - September 1992
Skills
Management Consulting, Internet Strategy, SDLC, Telecommunications, PMO, Program Management, Integration, IT Strategy, Vendor Management, Project Portfolio..., Strategic Planning, Strategy Development, Software Project..., Organizational Change, Consultancy, Outsourcing, OSS, BSS, Governance, Requirements Gathering, Product Development, Release Management, Requirements Analysis, Change Management, Open Source Software, Business Transformation, Project Delivery, Strategy, Solution Architecture, Team Leadership, Software Development, Business Process..., Business Intelligence, Business Analysis, PMP, Mobile Devices, Wireless
Education
McGill University 1994 — 1997
M. Eng
McGill University 1990 — 1993
B. Eng
Ignite Payments OF CFL January 2010 - Present
Bright House Networks March 2006 - January 2010
Florida Hospital January 2003 - December 2005
Skills
Microsoft Word, Microsoft Excel, Microsoft Office, Customer Service, Team Building, Public Speaking, Call Centers, Coaching, Contract Negotiation, Event Management, Event Planning, Fundraising, Leadership, Management, Marketing, Marketing Strategy, Negotiation, New Business Development, Outlook, Project Management, Public Relations, Sales, Sales Management, Social Media Marketing, Strategic Planning, Training, Windows
Education
Syracuse University 1983 — 1987
Bachelor of Science (BS), Finance, General
Nichols College 1982 — 1983
Finance, General
DNDC Telephone May 2013 - Present
Bright House Networks June 2005 - March 2012
Skills
Leadership, Strategy, Telecommunications
Education
Kennedy Western University 1990 — 1993
Bachelor of Arts (B.A.), Human Resources Management/Personnel Administration, General
Bright House Networks November 2013 - Present
AXA Advisors January 2012 - September 2013
T-Mobile March 2008 - October 2011
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Research, Windows, Outlook, Teaching, Public Speaking, Budgets, Strategic Planning, Retirement Planning, Investments, Strategic Financial..., Estate Planning, Estate Tax Planning, Term Life Insurance, Life Insurance, Permanent Life Insurance, College Savings Plans, Tax-advantaged..., Sales
Education
University of Central Florida 2009 — 2011
Bachelor's degree, Business/Managerial Economics
Miami Dade College 2007 — 2009
Associate's degree, Economics
Bright House Networks April 2015 - Present
Nanric's Catering 2010 - Present
Gemini Associates April 2008 - February 2010
Luna Records January 1999 - January 2005
Skills
Culinary Management, Culinary Education, Culinary Skills, HACCP, Menu Costing, Recipes, Butchery, Chef, Sanitation, Event Management, Sales, Customer Service, Advertising, Menu Development, Social Media, Recording, Music Production, Social Media Marketing, Event Planning
Education
Le Cordon Bleu College of Culinary Arts-Orlando 2012 — 2013
Diploma in Culinary Arts, Culinary Arts/Chef Training, 3.0
Bright House Networks August 2015 - Present
Cherry Bekaert LLP January 2015 - August 2015
Verizon Wireless January 2013 - January 2015
Chase September 2011 - January 2013
TCC, Verizon Premium Wireless Retailer July 2010 - December 2011
Verizon Wireless March 2003 - February 2011
Education
Liberty University 2012 — 2013
Masters of Science in Accounting, Accounting
University of South Florida
Bachelor of Business Administration (B.B.A.), Business/Managerial Economics
Bright House Networks October 2012 - Present
Bright House Networks October 2012 - Present
Anything Prints January 2011 - Present
Coca-Cola Enterprises Inc October 2003 - December 2010
Mellon HR Solutions September 2000 - September 2003
AT&T Corporation Charleston February 1993 - September 2000
AT&T September 1989 - February 1993
Education
Kaplan University
Bachelor of Science, Management
Bright House Networks August 2013 - Present
Bright House Networks November 2002 - August 2013
Bright House Networks September 1996 - November 2002
Skills
Marketing, Customer Service, Customer Retention, Customer Support, Microsoft Excel, Microsoft Word, Microsoft Outlook, Troubleshooting, Supervisory Skills, Data Analysis, ICOMS, Rumba, Sales Rep Training, Customer Service..., Billing Systems, Billing System Training, Campaign Management, Pricing Research, Pricing Strategy, Cross Channel Marketing, Inbound Marketing, Direct Sales, New Markets Development, Weather Channel Crawls, Invoice Processing, Business Solution, Social Media, Project Management, Call Centers, Outlook, Training, Team Leadership, Team Building, Social Media Marketing, Sales, Customer Satisfaction, Leadership
Education
Lawson State Community College-Birmingham Campus 1995 — 1997
Associate of Science (AS)
iHeartMedia May 2012 - Present
ABC 7 WWSB-TV November 2010 - April 2012
Bright House Networks February 2010 - November 2010
WHEC-TV 10 NBC November 2008 - January 2009
Cox Media Group April 2008 - November 2008
DeFalco Automotive Agency October 2007 - April 2008
Clear Channel Communications February 2005 - October 2007
Danka Office Imaging November 2003 - January 2005
FOX 35 News May 2003 - September 2003
WHEC-TV 10 NBC July 2001 - May 2003
Skills
Media Advertising, Social Media Marketing, Broadcast, Digital Media, Advertising, Social Media, Marketing Communications, Media Relations, Copywriting, New Media, Mobile Marketing, Television, Blogging, Marketing Strategy, Marketing, Integrated Marketing
Education
Pittsford Mendon High School 1984 — 1988
Niagara University
Accounting and Finance
Communication Associates September 2015 - Present
SCTE - Society of Cable Telecommunications Engineers May 2013 - Present
Charter Communications March 2014 - August 2015
Bright House Networks November 2010 - February 2014
Mediacom Cable August 2008 - October 2010
Gibson Technical Services November 2001 - August 2008
BellSouth 1996 - 2001
MediaOne 1989 - 1996
Skills
Coax, Process Improvement, Operations Management, Troubleshooting, Telecommunications, Cabling, Customer Service, Broadband, Optical Fiber, Management, Fiber Optics, TCP/IP, Call Centers, RF, Vendor Management, Ethernet, Testing, Wireless, Cross-functional Team..., Integration, Routers, Computer Network..., DOCSIS, DWDM, IP, Network Design, Telephony, VoIP
Education
Lake Superior State University
LightRiver Technologies November 2013 - Present
LightRiver Technologies April 2013 - November 2013
LightRiver Technologies January 2012 - April 2013
LightRiver Technologies July 2009 - January 2012
LightRiver Technologies July 2007 - July 2009
Bright House Networks July 2006 - July 2007
GEICO October 2004 - July 2006
Village Office Supply December 2003 - August 2004
Village Office Supply September 2001 - December 2003
Sherwin-Williams Paints September 1999 - September 2001
Skills
Telecommunications, VoIP, Network Design, Account Management, Cisco Technologies, Visio, Sales, Business Development, Customer Satisfaction, Data Center, Salesforce.com, Strategic Planning
Education
Rutgers, The State University of New Jersey - Rutgers Business School 1996 — 1999
BS, Business Management
Middlesex County College 1994 — 1996
Transfer, Business
Bright House Networks April 2015 - Present
Prospect Smarter November 2013 - April 2015
Fintech.net March 2013 - May 2013
Fintech May 2012 - March 2013
Tech Data July 2011 - February 2012
Emerald Consulting & Engineering June 2006 - May 2011
Schneider Nelson Inc. September 2007 - November 2009
Skills
Leadership, Sales Operations, Management, Sales, Customer Service, Customer Satisfaction, Team Leadership, Microsoft Office, Team Building, Time Management, PowerPoint, Project Management, Outlook, Work Ethic, Multi Tasking, Adaptability, Committed to..., High Energy Level, Highly detail oriented, Building Relationships, Highly motivated..., Marketing, Consulting, Marketing Strategy, B2B, Account Management
Education
Monmouth University 2004 — 2008
Bachelors of Science, Business Management/Information Technology, 3.0
Christian Brothers Academy 2000 — 2004
High School Diploma
Bright House Networks October 2015 - Present
Atos August 2014 - October 2015
Sprint Nextel January 2011 - August 2014
KBR, Inc. December 2009 - January 2011
Bright House Networks September 2006 - December 2009
TechSkills February 2007 - June 2008
Skills
Network Engineering, WAN, Troubleshooting, BGP, Networking, IP, MPLS, Team Building, Cisco Technologies, Juniper, Hardware, Ethernet, Software Installation, Routers, Security, Engineering, Process Improvement, EIGRP, Network Design, QoS, Cisco Routers, VPN, Switches, Cisco IOS, Firewalls, TCP/IP, LAN-WAN, Routing, Network Administration, Frame Relay, T1, CCNP Certified, IPSec, Provisioning, Network Security, BGPv4, DHCP, OSPF, Cabling, Fault Isolation, CCIE R&S, Juniper Technologies
Education
New York Institute of Technology-Old Westbury 1999 — 2004
Bachelor of Science (B.S.), Computer Science
INE
CCIE Routing and Switching - Bootcamp
Bright House Networks April 2015 - Present
Bright House Networks September 2012 - April 2015
Bright House Networks March 2009 - May 2012
Sage Parts October 2005 - March 2009
Nassau County Parks and Recreation May 2001 - August 2008
Skills
Accounting, Auditing, Financial Analysis, Access, Financial Reporting, Budgets, Microsoft Excel, Finance, Accounts Payable, Accounts Receivable, Process Improvement, QuickBooks, Variance Analysis, Internal Controls, Forecasting, General Ledger, Management
Education
University of Tampa - John H. Sykes College of Business 2010 — 2012
Master of Business Administration (MBA)
Long Island University 2003 — 2005
Bachelors, Accountancy
Nassau Community College 2001 — 2003
Associates, Accountancy
New Paradigm January 2015 - Present
Minacs Marketing Solutions October 2012 - November 2014
Bright House Networks June 1990 - October 2011
JCPenney September 2008 - January 2009
Skills
Customer Service, Office Management, Microsoft Office, Team Building, Customer Satisfaction, Complaint Management, Payroll, Payments, Reviews, Disciplinary Action, Leadership, Call Centers, Customer Retention, Invoicing, Process Scheduler, Management, Telecommunications, Team Leadership, Training, Account Management, Sales, Project Management, Process Improvement
Education
Franklin High School 1975 — 1978
High School Diploma, General Studies
Madonna University
General Studies
Bright House Networks March 2015 - July 2015
FOCoS Innovations August 2014 - March 2015
CareCentrix February 2013 - August 2014
Tui Marine August 2012 - October 2012
E2G2 November 2011 - May 2012
FastWebUpdates.com August 2010 - November 2011
TraderPlanet.com November 2008 - August 2010
Star2Star Communications February 2008 - November 2008
PCHowTo June 2007 - February 2008
World Avenue LLC 2006 - 2007
Skills
MySQL, Apache, PHP, Linux, jQuery, CSS, LAMP, VoIP, Web Applications, Android, Web Development, Subversion, XML, CMS, Team Management, Scrum, Mobile Applications, Drupal, User Interface Design, Wordpress, Agile Methodologies, Ruby on Rails, User Experience, Programming, Arduino, Microcontrollers, I2C
Education
Lakeland Community College 1995 — 1996
Bright House Networks February 2015 - Present
South Brevard Society for Human Resource Management February 2014 - September 2015
Superior Group June 2014 - February 2015
City of Palm Bay July 2013 - June 2014
Various Agencies July 2006 - August 2013
Victoria's Secret May 2003 - June 2009
Minnesota State University, Mankato August 2008 - May 2009
Skills
Recruiting, Human Resources, Conducting Interviews, Job Placements, Communication Skills, Customer Service, FMLA, Job Analysis, Employee Training, Office Administration, Microsoft Office Suite,..., Leadership, Fundraising, Program Development, Motivational..., Career Counseling, Public Speaking, Personal Development, Program Evaluation, Plannning, Teaching, Conflict Resolution, Mental Health, Psychology, Crisis Intervention, Stress Management, Interventions, Case Managment, Community Outreach, Group Therapy, Mental Health Counseling, Counseling Psychology, Grants, Youth Mentoring, Family Therapy, Child Development, Therapists, Treatment, Case Management, SPSS, Youth Development, Behavioral Health, Stress, CBT, Resume Writing, Applied Behavior..., Non-profits, Volunteering, Interviews, Talent Acquisition
Education
Eastern Florida State College 2013 — 2014
Human Resources Administrator, Human Resources Management and Services
Minnesota State University, Mankato 2007 — 2009
Master of Arts, Clinical Psychology
The University of North Dakota 2002 — 2006
Bachelor of Arts, Psychology
Bright House Networks December 2013 - August 2014
Time Warner Cable October 2012 - December 2013
Self Employed April 2004 - October 2013
Comcast Spotlight January 2007 - December 2011
Comcast Spotlight 2004 - 2011
Comcast Spotlight April 2004 - January 2007
GTech, Technical services June 2002 - April 2004
Film / Video Equipment Service Company August 2000 - May 2002
Burst Communications September 1998 - August 2000
Skills
Program Management, Project Planning, Project Execution, Project Coordination, Launching Of New..., Performance Testing, Project Implementation, Technical Training, Technical Service, Production Support, Project Management, Technical Support, Networking, Broadcast, Camera, Video, Streaming Media, Digital Video, Troubleshooting, Digital Media
Education
Keller Graduate School of Management of DeVry University 2008 — 2010
Still Attending, Electronic Engineer Technologies, 3.5
Sony Boradcast 1999 — 2001
Technical training, Beta Cam, Betacm SP, Digital Compression Theory, Broadcast Camroders, VTRS', DVCAM, Completed
DeVry EET
Electronic Engineering Technologies
Bright House Networks January 2006 - Present
AAA Auto Club South October 1997 - May 2005
Virgina Baptist Homes 1992 - 1994
Skills
Multitasker, Dispatching, Troubleshooting, Troubleshooting Hardware, Computer Hardware..., Telecommunications, Telephone Skills, Customer Relations, Call Routing, Cable Modems, Voice Communications, Typing, Filing, Blueprint Reading
Education
Computer Learning Center 1990 — 1991
Computer Software Applications
Northern Virginia Community College
Bright House Networks August 2013 - June 2015
EquiRise Partners, LLC September 2012 - August 2013
Motorola Mobility LLC (acquired by Google Inc.) August 2010 - August 2012
Quantum S.p.A. December 2010 - July 2012
Motorola, Inc. January 2005 - August 2010
Motorola, Inc. 2002 - 2005
Motorola Mobility 2000 - 2002
General Instrument Corp. (acquired by Motorola, Inc.) 1987 - 2000
WR Grace 1985 - 1987
GE 1981 - 1983
Skills
Product Management, Mergers, Strategic Planning, Program Management, Licensing, International Business..., Strategic Partnerships, Telecommunications, Product Development, Product Marketing, Business Development, Acquisitions, Strategy, Start-ups, Business Planning, Cross-functional Team..., Go-to-market Strategy, Wireless, Market Research, Business Alliances, Competitive Analysis, Management, Integration, Broadband, IPTV, Professional Services, Mergers & Acquisitions, Marketing, Product Lifecycle..., Leadership, New Business Development, Consumer Electronics, Channel Partners, Mobile Technology, P&L Management, International Business, International Sales, Product Launch, Contract Negotiation, Executive Management, Sales Management, Strategic Alliances, Business Strategy, Corporate Development, B2B, Networking, SaaS, Cloud Computing, Global Business..., Solution Selling
Education
Philly Startup Leaders 2015 — 2015
Startup Bootcamp
University of Pennsylvania - The Wharton School 1983 — 1985
MBA, Finance
The Cooper Union for the Advancement of Science and Art 1980 — 1981
Master's of Engineering, Mechanical Engineering
The Cooper Union for the Advancement of Science and Art 1976 — 1980
Bachelor's of Engineering, Mechanical Engineering
Northwestern University - Kellogg School of Management
Motorola Executive Leadership Program
PSCU October 2011 - February 2013
Bisco Ltd December 2009 - June 2011
Esurance May 2007 - March 2009
Bright House Networks March 2004 - October 2006
Schneider Insurance Agency December 2001 - January 2004
GEICO Insurance Company January 1998 - January 1999
Skills
•Exceptional and..., •Resourceful and..., •Exhibits excellent..., •Excels in employee..., •Computer...
Education
Everest University
Bachelors Degree, Business Marketing
Nassau Community College
Associates Degree, Liberal Arts
Marriott Vacations Worldwide Corporation July 2011 - Present
Webster University - Orlando May 2006 - Present
Information Systems Security Association 2003 - Present
PitViper Industries - Technology Solutions July 2000 - Present
Bright House Networks April 2007 - July 2011
Fifth Third Bank (R-G Crown Bank) 2006 - 2007
Charles Schwab November 2000 - January 2006
Skills
Information Security, Security, Data Security, Data Privacy, Information Security..., Privacy Law, PCI DSS, CISSP, Encryption, Risk Management, Security Audits, Risk Assessment, Policy, Enterprise Software, ISO 27001, Private Investigations, Fraud, Business Continuity, Disaster Recovery, Information Technology, Standards Compliance, NIST, Security Policy..., Internal Controls, Incident Management, Research, CIPP, Certified Fraud Examiner, Incident Handling, CIPT, Computer Security, Security Management, Vulnerability Management, Vulnerability Assessment, Compliance, Incident Response, Information Assurance, CFE, Investigations, Fraud Investigations, Fraud Prevention, Enterprise Information..., Information Security..., Incident Analysis, CIPM
Education
Nova Southeastern University 2004 — 2006
Ph.D. abd, Information Systems
Webster University 2001 — 2003
Masters, Computer Resources and Information Management
Rutgers, The State University of New Jersey-Newark 1998 — 1998
Graduate Business Courses
University of South Florida 1993 — 1997
Bachelors, Management Information Systems (MIS)
Media General September 2014 - Present
POP Yachts 2014 - 2015
Bright House Networks May 1998 - September 2013
Bay News 9 July 1997 - April 1998
Paragon Cable May 1989 - July 1997
Rainbow Network Communications/Cablevision 1986 - 1989
Skills
Media Planning, Media Buying, Telecommunications, Digital Media, Sales, Advertising, Television, Account Management, Online Advertising, Networking, Marketing Strategy, Digital Marketing, Advertising Sales, Microsoft Excel, Strategic Partnerships, Troubleshooting, Marketing, Multi Tasking, Positive Personality, Communication Skills, Quality Assurance, Customer Service, Direct Marketing, Social Media Marketing, Video Editing, Marketing Communications, Public Relations, Editing, Mobile Marketing, B2B, New Media, Online Marketing, Integrated Marketing, Email Marketing, Sales Presentations, Marketing Research, Social Media, Lead Generation, Broadcast, Analytics, Direct Sales, Google Analytics, Radio, Product Marketing, Press Releases, Creative Direction, Event Management, Call Centers, Video, Market Research
Education
New York Institute of Technology-Old Westbury 1985 — 1986
BA, Communications
New England College 1981 — 1984
Communication and Media Studies
doTERRA Essential Oils Wellness Advocate July 2010 - Present
Bright House Networks February 1997 - August 2010
Education
Institute For Integrative Nutrition 2010 — 2010
Certified Holistic Health Coach, AADP, Health Coaching
New England College 1971 — 1975
B.S., Psychology/Sociology
Syracuse University December 2010 - Present
Bright House Networks April 2010 - December 2010
Onondaga Community College May 2009 - October 2009
Hezel Associates September 2007 - May 2009
Hezel Associates September 2007 - May 2009
Skills
Recruiting, Onboarding, PeopleSoft, SharePoint, Payroll, Training, Performance Management, Employee Benefits, Human Resources, Social Media, Benefits Negotiation, Benefits Administration, Compensation Structures, Brio Query, Brio Reports, Software Project..., Payroll Analysis
Education
Le Moyne College
Human Resource Management Certificate
Syracuse University
Bachelor of Science - In Progress
Cayuga Community College
Business Administration/Finance
Bright House Networks June 2015 - Present
Salem Enterprise Solutions December 2008 - June 2015
WFTS-TV March 2005 - December 2008
WAVE TV November 2001 - September 2003
WTVT 1996 - 2001
KDKA-TV March 1993 - February 1996
WDIV-TV January 1990 - March 1993
Skills
Media Relations, Video Production, Video, Journalism, Radio, Content Strategy, Nonprofits, Television, Editing, Training, Strategy, Digital Media, Facebook, News Writing, Blogging, Copy Editing, Community Outreach, Strategic Communications, Marketing, Content Management, Final Cut Pro, Social Media Marketing, Social Media, Multimedia, Video Editing, Copywriting, Broadcast Journalism, Broadcast Television, Voice Over, Social Networking, Web Content, Management, New Media, Storytelling, Broadcast, Business Development, Leadership, Press Releases, Newsletters, Public Relations, Videography, Producing, Program Management, Media Production, Radio Broadcasting, Advertising, Content Development, Digital Strategy, Marketing Communications, Corporate Communications
Education
University of South Florida 2013 — 2017
MA track Strategic Communications
GlenOak 1973 — 1977
Kent State University
BS, BA, Journalism, Telecommunictions
Devlin Design Group June 2014 - Present
Bright House Networks May 2011 - May 2014
VDO May 2000 - May 2011
IDaah Design May 1994 - July 2000
WXYZ-TV 1984 - 1994
Skills
Motion Graphics, Television, After Effects, Creative Direction, Broadcast, Motion Design, Brand Development, Broadcast Design, Adobe Creative Suite, Video, Video Editing, Video Production, Broadcast Television, Animation, Art Direction, Post Production, Multimedia, Storytelling, Graphics, Compositing, Visual Effects, Concept Development, Mac, Digital Media
Education
Michigan State University
Bachelor of Fine Arts, Graphic Design
WUCF TV May 2015 - Present
WUCF TV April 2014 - May 2015
Bright House Networks June 2012 - April 2014
Central Florida News 13/ Bright House Networks March 2009 - August 2012
Central Florida News 13 August 2007 - March 2009
Central Florida News 13 October 2001 - August 2007
WMFE TV/FM April 2000 - November 2001
Central Florida News 13 March 2000 - April 2001
Walt Disney World March 1998 - December 2000
News Producer January 1998 - March 1999
Skills
Editing, Writing, Shooting, HTML, CSS, Social Media, Web Analytics, Web Content, Web Development, Web 2.0, Television News, Blogging, Leadership, Time Management, Managing Deadlines, Video Editing, Producing, Television, Videography, Avid, Broadcast Television, Entertainment, Video Production, SEO, Broadcast, Facebook, Press Releases, Publicity, Final Cut Pro
Education
Michigan State University 1994 — 1999
Bachelor's, Journalism
Glenbrook North High School 1990 — 1994
US Army February 2009 - Present
US Army September 2011 - March 2013
Bright House Networks June 1998 - January 2009
Bright House Networks June 1998 - January 2009
Skills
Military, Military Experience, Training, DoD, Operational Planning, Leadership, Army, Leadership Development, Military Operations, Supervisory Skills, Team Building, Human Resources, Interviews, Policy, Recruiting
Education
Jones/NCTI 2006 — 2006
certification, Principle of Management
Jones/NCTI 2004 — 2004
Certification, Effective Supervision
Lawson State Community College-Birmingham Campus 2001 — 2003
Associate of Arts (AA), Psychology, 3.7
Allergan July 2012 - Present
Verizon/Cellular sales 2011 - 2012
Bright House Networks May 1997 - September 2011
Skills
Sales Presentations, Sales Force Development, Product Launch, Selling, Account Management, Sales Operations, Sales, Direct Sales, Selling Skills, Sales Process, New Business Development, Cold Calling, Pharmaceutical Sales, Sales Management, Customer Service, Team Building, Marketing Strategy, Pharmaceutical Industry, Leadership, Management, Customer Satisfaction, Cross-functional Team..., Microsoft Office, Marketing, Telecommunications
Education
Niagara County Community College
Niagara Falls HS
Business/Marketing
BITZER Scroll, Inc. April 2011 - Present
Bright House Networks March 2010 - November 2010
Marquardt Switches January 2007 - March 2010
Magna Powertrain July 2006 - January 2007
Ernst & Young October 2001 - April 2006
Skills
Auditing, Accounting, GAAP, Internal Controls, Financial Reporting, Sarbanes-Oxley Act, General Ledger, Variance Analysis, Cost Accounting, US GAAP, Fixed Assets, CPA, SEC filings, Sarbanes-Oxley, Financial Accounting, Revenue Recognition, Financial Analysis, Management
Education
Le Moyne College 1999 — 2001
Bachelor's degree, Accounting
PMHS
Bright House Networks August 2005 - Present
Bright House Networks August 2005 - Present
Skills
Networking, Troubleshooting, Routers
Education
LIU Post 2000 — 2004
FL Department of Revenue May 2013 - October 2014
Walt Disney Imagineering April 2013 - May 2013
Bright House Networks February 2012 - August 2012
Siemens Enterprise Communications February 2005 - December 2010
Accountemps December 2004 - February 2005
Law Office of James F. Connors January 2003 - October 2004
Various August 2000 - December 2002
Siemens Business Services March 1996 - June 2000
Skills
SAP, Microsoft Office, PowerPoint, Software Documentation, Telecommunications, Customer Service, Event Planning, Research, Public Speaking, Lotus Notes, Coaching, PeopleSoft, Adobe Acrobat 9 Pro, Photoshop, Logistics, Manufacturing, Operations, Event Management, Troubleshooting, Organizing, Problem Solving, Presenter, Presentation Development, Quickbooks, Documentation, Microsoft Word, Training, Purchasing, Leadership, Adobe Acrobat, Microsoft Excel, QuickBooks, Management
Education
Seminole State College 2011 — 2014
AA - Liberal Arts, Social Work
Central New England College
Computer Science Technology
Mount Wachusett Community College
Business Administration
Broadband Network Solutions July 2012 - Present
LEVEL 3 COMMUNICATIONS April 2011 - July 2012
Mobile Broadband Solutions November 2008 - March 2011
Bright House Networks May 2007 - November 2008
QWEST COMMUNICATIONS October 2004 - May 2007
QWEST COMMUNICATIONS CORP September 2003 - October 2004
AT&T February 1999 - February 2003
MCI Corporation April 1993 - February 1999
Skills
Enterprise..., Cloud Communications, Carrier Services, Collaboration Solutions, UCaaS, Hosted Voice, Video, VoIP, MPLS, Managed Services, Wireless, Solution Selling, Co-location, Unified Communications, Channel, Data Center, Strategic Partnerships, Account Management, Ethernet, SIP Trunking, Sales Management, WAN, Network Design, Metro Ethernet, Go-to-market Strategy, Professional Services, Salesforce.com, SaaS, Cloud Computing, Telecommunications, Finance, Broadband, Leadership, Contract Negotiation, Telephony, Call Centers, Direct Sales, Sales, Hosted Services, Sales Process, Selling, SIP, Mobile Devices, Executive Management, Sales Engineering, Management, CRM, Enterprise Software, Networking, IP
Education
Loyola University Chicago 1986 — 1988
BA, Communications
Bright House Networks October 2009 - Present
Exalt Fitness LLC/CrossFit Exalt July 2013 - Present
IT DoneRight DBA July 2004 - Present
AutoOne Insurance July 2004 - October 2009
Verizon contracting through MSX August 1998 - July 2004
Alltel Information Services April 1995 - August 1998
UPS January 1994 - March 1995
UPS January 1994 - March 1995
UPS July 1992 - January 1994
UPS July 1991 - January 1992
Skills
Project Management, Process Improvement, Management, Microsoft Office, DNS, Troubleshooting, Telecommunications, Vendor Management, VMware, Networking, Disaster Recovery, Technical Support, Active Directory, Laptops, Security, Network Administration, Servers, Help Desk Support, Visio
Education
Le Moyne College 1990 — 1993
Bachelor of Science, Computer Science
Le Moyne College
Bachelor of Science in Computer Science , Computer Science
Bright House Networks December 2011 - Present
Digital River October 2004 - September 2009
UPS November 2003 - October 2004
Skills
Troubleshooting, Customer Service, Microsoft Excel, Microsoft Office, Sales, PowerPoint, Online Advertising, Databases, Technical Support, Accounts Payable, Call Centers, Marketing, Management, Time Management, Training, Project Management, Public Speaking
Education
Minneapolis Community and Technical College
Architecture
University of Minnesota-Twin Cities
Bright House Networks December 2013 - Present
Comcast Cable May 2007 - December 2013
Comcast Cable May 2005 - May 2007
Comcast Cable July 2002 - May 2005
Barr Associates Inc. 1998 - 2001
Skills
VOD, Call Center, Broadband, IPTV, Multicast, Adaptive Streaming, DAC, DNCS, Microsoft Office, Linux, unix, BMR, Network Engineering, Digital Cable, Cable Television, QAM, SEM, Cisco UCS, Cisco Technologies, Spectrum Analyzer, CA Spectrum, dvr, Project Management, Digital Video, RF, Ethernet, Call Centers, Telecommunications, Troubleshooting, Unix, Cabling, MPEG, MPEG2, Networking, DVR
Education
Middlesex Community College 1997 — 1998
Chelmsford High School 1993 — 1997
High School Diploma
Bright House Networks June 2011 - Present
EarthLink Business August 2010 - May 2011
TW Telecom (formerly Time Warner Telecom) January 2006 - May 2010
Time Warner Telecom March 2003 - December 2005
MCI June 1996 - January 2003
MCI June 1991 - June 1996
Skills
Market Share, Telecommunications, Customer Acquisition, Strategic Planning, Change Management, CRM, Territory Management, Sales Management, Leadership, Sales Force Development, P&L Management, Managed Services, Co-location, SIP Trunking, Contract Negotiation, Solution Selling, Sales, Security, Management, Mobile Devices, Direct Sales, Pricing Strategy, B2B
Education
Miami Dade College 1980 — 1981
Bright House Networks July 2013 - Present
Bright House Networks December 2011 - July 2013
Bright House Networks 2009 - December 2011
Target 2002 - 2007
Skills
After Effects, Storyboarding, Motion Graphics, Computer Animation, Photoshop, Compositing, Premiere, Illustrator, Flash, Video Editing, Final Cut Pro, 3D Studio Max, Dreamweaver, Digital Illustration, Illustration, Animation, Graphics, Multimedia
Education
Miami International University of Art and Design 2006 — 2009
BMAA, Media Arts and Animation
The Art Institute of Tampa 2006 — 2009
BFA, Media Arts and Animation
Bright House Networks May 2013 - Present
Syniverse June 2012 - May 2013
TEKsystems/T-Mobile September 2011 - June 2012
JP Morgan Chase February 2010 - September 2011
PDS/Verizon November 2008 - February 2010
T-Mobile 2001 - 2008
Rapidigm/Essilor July 2001 - August 2001
TEKsystems/IGS/Eckerds July 1999 - July 2001
GTE Data Services -- O/S July 1995 - July 1999
GTE Data Services November 1992 - July 1995
Skills
Unix, Perl, AIX, HP-UX, Oracle, Databases, Operating Systems, Troubleshooting, System Administration, Performance Tuning, Servers, Data Center, Unix Shell Scripting
Education
New College of Florida 1980 — 1985
BA, Computers and Classics
Bright House Networks August 2000 - September 2013
Time Warner Cable August 1998 - August 2000
Bay News 9 June 1997 - August 1998
WTVT Fox 13 November 1994 - June 1997
Vision Cable of Pinellas March 1992 - August 1994
Skills
Eclipse Plus, MS Office Suite, Strata TIM, FTP Media, DG Media, Visible World, Extreme Reach, ARVIS, Odetics, Public Relations, Microsoft Office, Advertising
Education
University of North Carolina at Wilmington
Bachelor of Arts (B.A.), Communication and Media Studies
Louisburg College
Early Childhood Education & Pshcology
Bright House Networks September 2013 - Present
Comcast Cable November 2011 - July 2013
Pape Machinery May 2006 - January 2009
Skills
Budgets, Customer Satisfaction, Direct Sales, Sales, Sales Operations, B2B, Customer Retention, Account Management
Education
Lock Haven University of Pennsylvania
Bachelor of Science (BS), Business Administration and Management, General
Bright House Networks March 2007 - October 2014
Cox Communications September 1979 - November 2005
Skills
Broadband, Strategic Partnerships, Fiber Optics, Sales Operations, Ethernet, Telecommunications, Leadership, Cable Television, Call Centers, Customer Retention, VoIP, Product Management, Customer Satisfaction, Customer Experience, Telephony, VOD, Account Management, Cross-functional Team..., Solution Selling, Optical Fiber, Direct Sales, Marketing, Team Building, DOCSIS, Wireless, Strategic Planning, MPLS, Managed Services, IPTV, Metro Ethernet, IP, Call Center, Marketing Strategy, Management, Sales, Process Improvement, Team Leadership, Sales Management, Vendor Management, Program Management, Strategy, New Business Development, Budgets, Product Marketing, Competitive Analysis, Contract Negotiation
Education
Louisiana State University 1971 — 1977
BS, Education
Bright House Networks December 2013 - Present
Level 3 Communications (formerly tw telecom) September 2010 - December 2013
Windstream Communications April 2008 - August 2010
EarthLink 2001 - 2007
Skills
Co-location, SIP Trunking, Hosted Services, Managed Services, Unified Communications, IT Management, Cloud Applications, PRI, T1, Long Distance, Telecommunications, Telephony, MPLS, Metro Ethernet, Solution Selling, Direct Sales, VoIP, SIP, Account Management, WAN, DSL, Ethernet, Data Center, Call Centers, Wireless, Product Marketing, IP, Optical Fiber, Enterprise Account..., Internet Access, Adtran, IP PBX, Hospitality, Managed Wi-fi, Video, Managed Router, LAN-WAN, Salesforce.com, Sales Process, New Business Development, Sales, Cloud Computing, Sales Management, Networking, CRM
Education
Michigan State University
Bright House Networks February 2015 - Present
Bright House Networks November 2013 - Present
TriNet April 2013 - October 2013
Cellular Sales March 2012 - March 2013
Piedmont Office Realty Trust July 2008 - September 2010
Law office of AWSarra May 2005 - August 2008
Skills
Consulting, Sales, Marketing, Customer Satisfaction, New Business Development, Human Resources, Online Marketing, Start-ups, Time Management, Networking, Strategic Planning, Employee Benefits, Direct Sales, Training, Cold Calling, Leadership, Customer Retention, Account Management, Ninja Skills, Sales Process, Payroll, Team Building, Recruiting, Customer Service, CRM, Selling, Social Networking, Sales Operations, Sales Presentations
Education
Liberty University 2011 — 2014
Master of Science (M.S.), Public Health
Liberty University
Bachelor of Arts, Psychology & Business
Pensacola Christian College
General Motors February 2013 - Present
Ford Motor Company August 2009 - January 2013
Bright House Networks November 2003 - August 2009
Skills
Automotive, Vehicles, Automobile, Dealer Management, Parts, Warranty, Dealers, Customer Satisfaction, Automotive Parts, Profit, Six Sigma, Tires, Sales Management, Customer Retention, Product Development, Employee Training, Management, Leadership
Education
Keiser College 2008 — 2011
B.A. Management, Management
WTSP-TV March 2015 - Present
Clear Channel Radio March 2013 - March 2015
Bay News 9 February 2013 - July 2013
Clear Channel Radio 2006 - 2012
Bright House Networks May 2000 - December 2005
Skills
News Anchoring, Radio Host, Voiceovers, Public Relations, Media Planning, Hard News Reporting, Writing News Releases, News Writing, Singing, Public Speaking, Broadcast, Radio, Entertainment, Radio Producing, Radio Broadcasting, Voice Over, Adobe Audition, Storytelling, Radio Programming, Broadcast Journalism, Radio Promotions
Education
Northern Kentucky University 1989 — 1994
Bachelor of Arts (BA), Radio/Television/Film
AT&T September 2011 - Present
CFDynamics October 2007 - July 2011
Bright House Networks March 2002 - July 2007
Skills
Telecommunications, VoIP, MPLS, Wireless, IP, Call Center, Broadband, Cellular Communications, DSL, Mobile Devices, LTE, Fiber Optics, Pre-sales, Mobile Technology, 4G, GSM, 3G
Education
Keller Graduate School of Management of DeVry University 2012 — 2014
Dual Master of Business Administration (MBA)
DeVry 2009 — 2012
BA, Business Admin/Project Managment
Signature Flight Support January 2012 - Present
Renew My Freedom April 2010 - Present
Signature Flight Support 2012 - 2012
Staffing Agencies July 2010 - March 2011
Bright House Networks July 2004 - March 2010
Bright House Networks July 2004 - March 2010
Meadowbrook Golf January 2004 - June 2004
Nejha M Mason page November 2002 - December 2003
eTel Superstore August 2002 - November 2002
Patient First June 1998 - November 2002
Skills
Full-cycle Recruiting, Safety Management, Employee Relations, Career Development, Recruiting, Human Resources, Negotiation, Resume Writing, Deferred Compensation, Performance Management, HRIS, SDLC, Career Counseling, Team Building, Technical Recruiting, Process Improvement, HR Policies, Training, Employee Handbooks, Safety Management..., Hiring, Management, Interviews, Leadership, Personnel Management, Employee Benefits, Succession Planning, Time Management, Customer Service, Screening, Temporary Placement, Payroll, Call Centers, Sales, Job Descriptions, Talent Acquisition, Onboarding, Policy, FMLA
Education
Mercy College 1977 — 1980
Bachelor of Science, Sociology
Mercy College 1976 — 1980
BS, Sociology
Bright House Networks October 2009 - Present
Harris Corporation July 2001 - November 2009
Spokesfolks, Inc. 2002 - 2007
SeaChange International 2001 - 2001
LAN International November 1996 - May 1998
Time Warner Cable Media Sales March 1991 - October 1996
WOAI-TV 1991 - 1992
KVUE-TV 1989 - 1991
Arbitron 1986 - 1989
WWL-TV 1979 - 1986
Skills
Start-ups, Leadership, Telecommunications, Software Project..., Television, Contract Negotiation, Marketing, Sales Management, Sales, Strategic Partnerships, P&L Management, Product Management, Product Marketing, Strategy
Education
Loyola University New Orleans 1976 — 1979
Bright House Networks September 2010 - Present
Bright House Networks March 1997 - September 2010
Skills
Public Speaking, Graphic Design, Problem Solving, Web Design, Campaign Development, Advertising, Marketing Communications, Customer Service, Marketing, Marketing Strategy, Social Media Marketing, Email Marketing, Online Advertising, Campaigns, Project Management, Online Marketing, Social Networking, Public Relations, Digital Marketing, Sales, Social Media, Account Management, Facebook, Media Planning
Education
Maryville College 1988 — 1991
art, business, art
Bradenton Herald May 2011 - Present
Bright House Networks August 2009 - May 2011
Bradenton Herald June 2006 - August 2009
Skills
HTML, Web Development, Photoshop, Dreamweaver, CSS, Web Design, SEO, Technical Support, COBOL, Wordpress, Adobe Acrobat, Adobe Creative Suite, Active Directory
Education
Manatee Technical Institute 2005 — 2006
Certificate in web Design, Web Design
New England Institute of Technology 1991 — 1995
Bachellors of Science, Computer Programming
Advance America February 2014 - Present
Bright House Networks February 2010 - February 2014
DeltaForce Legal Staffing August 2001 - March 2009
Fromex One Hour Photo Systems June 1991 - August 2001
Skills
Call Centers, Customer Service, Management, Payroll, Outlook, Customer Satisfaction, Microsoft Excel, Data Entry, Troubleshooting, Technical Support, Access
Education
Monroe College 1999 — 2006
Associate's degree, Business Administration and Management, General
De Witt Clinton High School 1990 — 1995
Diploma, Health/Health Care Administration/Management
USIS, Inc. February 2015 - Present
TVR Communications January 2011 - February 2015
Bright House Networks 2006 - 2010
Amtec, LLC 2002 - 2005
General Fiber Communications 2000 - 2002
Skills
Microsoft Word, Microsoft Excel, Microsoft Office, Databases, Programming, Outlook, Windows, HTML, Troubleshooting, PowerPoint, Photoshop, Telecommunications, Computer Hardware, System Administration, Management, Windows NT, Windows XP Pro, Windows Vista, Windows 7, CSS, Linux, Mac OS, Research, Customer Service, Networking, Technical Support, Cabling, AV, Software Installation, VoIP, Video, Hardware, Video Conferencing, Team Leadership, Integration, Leadership
Education
LaGuardia Community College 2014 — 2016
Associate's Degree in Applied Science, Information Technology
Bright House Networks
Novax Technology
Computer Systems Networking and Telecommunications
FedEx Ground November 2014 - Present
Acme services September 2013 - Present
Carlock Toyota May 2014 - June 2014
Smithville Police Department August 2012 - September 2013
Timber Lake Foods July 2009 - August 2011
Bright House Networks February 2003 - July 2009
Skills
Customer Service, Government, Management, Logistics, Sellers, Team Building, Criminal Law, Courtroom Presentations, Police, Consulting, Investigation, Public Safety, Customer Satisfaction, Interrogation, Networking, Strategic Planning, Customer Retention, Team Leadership, Sales, Enforcement, Security, Access
Education
Mississippi Delta Community College 2013 — 2013
Associate of Science (A.S.), Criminal Justice and Corrections
Polk Community College 2004 — 2005
Associate's degree, Business Administration and Management, General
Advance/Newhouse Communications November 2011 - December 2013
Bright House Networks March 2006 - November 2011
Career Brokers, USA 2006 - 2006
Technologies Management, Inc. 2002 - 2004
Watson Realty Corp. 2000 - 2002
Skills
Troubleshooting, Telecommunications, Wireless, Vendor Management, Customer Service, Telephony, IP, Team Building, VoIP, Call Center, Cisco Technologies, Process Improvement, Integration, Networking, Project Management, DOCSIS, Customer Satisfaction, Customer Retention, Negotiation, Leadership, Strategic Planning, Call Centers, Direct Sales, Software Documentation, Broadband, Routing, Sales, Switches, Management, Training, Marketing, Ethernet, Time Management, Customer Experience, Recruiting, Account Management, Product Management, Salesforce.com, Sales Operations, Managed Services, Computer Network..., Cold Calling, SIP, Fiber Optics, Wireless Networking, Executive Management, Executive Support, Team Management, Executive...
Education
IFREC Realty Schools
Real Estate
LaGrange College
Business Administration and Management, General
Valencia Community College
Associate Studies
RE/MAX Metro July 2015 - Present
Jo Ellen Sharp, L.M.T September 2001 - Present
Bond Thomas Chiropractic July 2012 - March 2015
Hand & Stone Massage and Facial Spa 2008 - 2015
Accenta July 2011 - July 2012
Bright House Networks October 2009 - May 2010
Wells Fargo Home Mortgage 2001 - 2002
Danka Office Imaging April 2000 - January 2001
Mastec of North America 1998 - 2000
Graphic Enterprises 1987 - 1998
Skills
Therapeutic Massage, Neuromuscular Therapy, Chair Massage, Myofascial Release, Lymphatic Drainage, Trade Shows, Sales, Wellness, Customer Service, CRM, Essential Oils, Marketing Strategy, Swedish, Team Building, Prenatal Care, Entrepreneurship, Account Management, Public Speaking, Stress, Leadership, New Business Development, Craniosacral Therapy, Business Development, Marketing, Holistic Health, Nutrition, Social Networking, Wellness Coaching, Customer Satisfaction, Coaching, Advertising, B2B, Retail, Operations Management, Medical Massage, Event Management, Training, Fibromyalgia, Small Business, Event Planning, Fundraising, Sales Management
Education
St. Petersburg College 2011 — 2012
Humanities Center School of Massage 2001 — 2001
Licensure, Anatomy, Physiology, massage
Kent State University 1987 — 1989
Bright House Networks 2014 - Present
tw telecom, inc. 2008 - 2014
Medical Advocacy Corporation 2009 - 2012
CenturyLink 2001 - 2007
Skills
Solution Selling, Unified Communications, Managed Services, MPLS, VoIP, SIP Trunking, Internet Services, Salesforce.com, Telecommunications, Telephony, Direct Sales, Account Management, Marketing, Ethernet, Management, Sales, Business Development, Strategic Partnerships, Call Centers, Wireless, IP, Broadband, SIP, Data Center, WAN, Cloud Computing, Hosted Services, Metro Ethernet, Channel Partners, LAN-WAN, Sales Process, Network Design
Education
Florida Hospital College of Health Science 2009 — 2011
Associate of Science (A.S.), Biomedical Science
Kent State University 1999 — 2001
Bright House Networks August 2005 - March 2015
Skills
Microsoft Office, Management, Microsoft Excel, Microsoft Word, Research, PowerPoint, Sales, Leadership, Training, Photoshop
Education
Monroe Community College
Business Administration and Management, General
Bright House Networks August 2015 - Present
Waste Management February 2014 - June 2015
AT&T August 2009 - February 2014
Sprint July 2008 - July 2009
TCA Development Group, LLC 2004 - 2009
AT&T 1992 - 2000
Skills
Selling, Telecommunications, CRM, Leadership, Account Management, Cross-functional Team..., Mobile Devices, Sales, Solution Selling, Management, Contract Negotiation, Sales Management, New Business Development, Enterprise Software, Small Business, Negotiation, Strategic Partnerships, Wireless, Start-ups, Training, Entrepreneurship, Microsoft Office, Personal Development, Major Accounts, Business Relationship..., Key Account Management, Forecasting, Solutions Marketing, Client Relationship..., Mobility Solutions, Consultative Selling, AT&T, Quota Management, Sales Forecasting, Fortune 1000, Fortune 500, Environmental Compliance, Recycling, Environmental Services, Hospitality, Waste Management, Direct Sales, Salesforce.com, Team Building, Sales Operations, Strategic Planning, Customer Service, Sales Process
Education
Nova Southeastern University 1996 — 1998
MBA, Business
Rutgers University-New Brunswick 1985 — 1989
BA, Economics, Communications, Finance
Kinnelon High School 1981 — 1985
High School, College Prep
Best Buy June 2015 - Present
Best Buy July 2014 - Present
Best Buy October 2014 - June 2015
Lethos Technology Services April 2014 - July 2014
Aflac May 2013 - July 2014
Crestwood Behavioral Health August 2009 - April 2014
Encore AV LLC January 2013 - January 2014
Bright House Networks May 2011 - January 2013
B.I.S. Technologies December 2008 - May 2011
Best Buy April 2005 - November 2008
Skills
Telecommunications, Networking, Customer Service, VoIP, Troubleshooting, Sales, Network Design, Cabling, Telephony, Wireless Networking, Microsoft Office, Wireless, WAN, Software Installation, Employee Benefits, Accident Insurance, Supplemental Health, Cafeteria Plans, Insurance, Asset Protection, Sales Management, Account Management, Team Building, Project Management, LAN-WAN, Direct Sales, Solution Selling, Routers, Computer Hardware, Switches, Technical Support, Computer Network..., B2B, Integration, Windows, Network Administration, Retail, CompTIA A+ Certification, Custom Integration, Custom Installation, Distributed Audio, Control 4, Multi-room Audio, AV Solutions, A/V Installation, Home Technology, CRM, Call Centers, Network Engineering, Broadband
Education
American InterContinental University 2014 — 2015
Bachelor's degree, Business Administration and Management, General
New York University 2004 — 2006
Information Systems
Cal-State Bakersfield 2000 — 2002
Information Systems
Bright House Networks August 2013 - June 2015
Bright House Networks March 2013 - August 2013
Education
Strayer University 2013 — 2015
Bachelor's Degree, Human Resources Management/Personnel Administration, General, 2.66
Lawson State Community College-Birmingham Campus 2009 — 2012
Associate's Degree, Accounting, 3.3
Bright House Networks August 2014 - Present
Progressive Insurance November 2006 - May 2014
The Home Depot April 2003 - October 2006
Skills
Customer Service, Call Centers, Customer Satisfaction, Sales, Customer Retention, Team Building, Liability, Claims Resolution, Claim, Process Improvement, Fixed Annuities, Disability Insurance, Professional Liability, Finance, Term Life Insurance, Commercial Insurance, Claims Management, General Insurance, Health Insurance, Workers Compensation, Microsoft Excel, Financial Analysis, Access, Accounting, Strategic Financial..., Claims Handling, Property & Casualty..., Data Entry, Auditing, Umbrella Insurance, Outlook, Employee Benefits, Life Insurance, Forecasting, Medicare, Casualty, Underwriting, Legal Liability, PeopleSoft, Brokers, Commercial Lines, Teamwork, Business Analysis, Risk Management, Analysis
Education
Middlesex Community College 1979 — 1982
Accounting and Business/Management, 3.5
Woburn High School
J.P. Morgan July 2015 - Present
Houghton Mifflin Harcourt 2015 - July 2015
Bright House Networks August 2014 - June 2015
Salamander Hotels & Resorts June 2012 - July 2014
Reunion Resort December 2011 - May 2012
Reunion Resort April 2010 - December 2011
Reunion Resort January 2008 - April 2010
Reunion Resort August 2007 - January 2008
Walt Disney World Swan and Dolphin March 2006 - July 2007
Skills
Resorts, Hotels, Hospitality Management, Hospitality Industry, Hospitality, Food & Beverage, Restaurants, Reservation, Hotel Booking, Rooms Division, Front Office, Training, Guest Service Management, Sales, Micros, Concierge Services, Hiring, Employee Training, Microsoft Office, Leisure, Team Building, Fine Dining, Microsoft Excel, Coaching, Outlook, Opera, Leisure Travel, Springer Miller Systems, Team Leadership, Front office, MICROS, Reservations
Education
Valencia Community College 2007 — 2011
Associate's degree, Business/Corporate Communications
Le Cordon Bleu College of Culinary Arts-Orlando 2004 — 2006
Associate of Science (A.S.), Culinary Arts and Related Services
Bright House Networks March 2012 - Present
Bright House Networks April 2008 - March 2012
Skills
Troubleshooting, Telecommunications, Call Centers, VoIP, Customer Satisfaction, Computer Hardware, IP, Technical Support, Networking, Wireless, Wireless Networking, Customer Service, Telephony, Microsoft Office, Mac OS, Windows, Team Leadership, Routers, TCP/IP, Switches
Education
Mid Florida Tech 2004 — 2007
Computer Systems Technology, Computer Technology/Computer Systems Technology
Valencia College
Bright House Networks March 2012 - Present
Bauer Publishing January 2000 - Present
Enslow Publishers, Inc. July 2010 - September 2013
Bright House Networks October 2011 - March 2012
Jakks Pacific July 2011 - March 2012
Ogilvy CommonHealth Worldwide April 2010 - January 2011
Boomerang Pharmaceutical Communications March 2009 - September 2009
Boomerang Pharmaceutical Communications February 2008 - March 2009
Brushfire October 2006 - February 2008
Franklyn Ideas March 2004 - October 2006
Skills
Copywriting, Blogging, Press Releases, Email Marketing, Facebook, SEO, Advertising, Social Media, Editing, Content Management, Public Relations, Publishing, Proofreading, Marketing, Magazines, Web Content, Storytelling, Entertainment, Books, Interviews, Project Management, Editorial, Copy Editing, Publications, Freelance Writing, Management, Marketing Communications, Creative Writing, Content Strategy, Direct Marketing, Newsletters, Publicity, Content Writing, Video, Digital Media, New Media
Education
Molloy College 1994 — 1997
BA Communications, Public Relations
Valley Stream Central High School
Regents Diploma, Humanities
Universal Orlando Resort April 2015 - Present
Apex Systems November 2014 - April 2015
Apple One Technologies June 2014 - November 2014
Randstad Technologies US October 2013 - March 2014
Xymogen January 2012 - October 2013
Bright House Networks January 2011 - January 2012
State Farm Insurance March 2007 - January 2011
Darden Restaurants January 2006 - March 2007
Verizon Wireless February 2000 - September 2005
Skills
ASP.NET MVC, AJAX, C# 3.0, CSS3, HTML 5, JavaScript, jQuery, Microsoft SQL Server, PHP, T-SQL, Umbraco, Wordpress, Joomla, Microsoft Office, Adobe Professional, Visual Studio Team..., Flash, ActionScript, XSLT, Dreamweaver, C#, CSS, HTML5, Web Development, WordPress
Education
Keller Graduate School of Management of DeVry University 2009 — 2010
Master of Business Administration (M.B.A.)
DeVry University 2006 — 2008
Bachelor of Science (B.S.), Technical Management
University of Central Florida 2002 — 2003
Valencia Community College 2001 — 2002
Associate of Science (A.S.), Computer Programming, Specific Applications
Valencia Community College 2000 — 2001
Associate of Science (A.S.), Accounting Technology
Valencia Community College 1997 — 2000
Associate's degree
University of Central Florida 1997 — 1998
Bright House Networks January 2003 - February 2015
Time Warner Cable June 1995 - January 2003
MetroVision Cable TV January 1985 - June 1995
Skills
Marketing, Direct Sales, Budgeting, Telemarketing, Contract Negotiation, Strategic Planning, Marketing Strategy, Sales Management, Project Management, Business Planning, Business Coaching, Professional Mentoring, Team Building, Sales, Sales Process, Sales Presentations, Networking, New Business Development, Project Planning, Presentation Skills, Management, Marketing Communications, Advertising, Leadership
Education
Michigan State University 1975 — 1979
Business Management
Bentley High School
Bentley High School
Bentley High School
Bright House Networks February 2013 - Present
Bright House Networks June 2012 - February 2013
Bright House Networks June 2011 - June 2012
Bright House Networks November 2003 - June 2011
Skills
IP, Ethernet, Metro Ethernet, LAN-WAN, Cisco Technologies, Cisco IOS, Fiber Optics, CWDM, PON, Switched Digital Video, Multicast, Video, DOCSIS, Telecommunications, VoIP, Wireless Networking, Network Design, Troubleshooting, SQL, Database Design, DWDM, Broadband, WDM
Education
Lawrence Technological University 1998 — 2003
Bachelor's Degree, Information Technology
Lehigh Rewards May 2015 - Present
WMS Gaming November 2012 - December 2014
Abbott February 2012 - September 2012
Kaplan University September 2008 - December 2010
McGraw-Hill June 2008 - August 2008
Embarq April 2008 - May 2008
Jani King September 2006 - March 2008
Bright House Networks January 2006 - August 2006
Skills
Active Directory, SalesPro, High Analytical Skills, Microsoft Office, Windows XP Pro, VPN, Windows NT, Windows 2000, Troubleshooting, Windows 7, HTC, iOS, Printers, Networking, DHCP, VoIP, Group Policy, Linux, Ubuntu, Windows, Windows Vista, BMC Remedy, Desktop Administration, LAN-WAN, Mac, Internet Explorer, Apple Safari, Firefox, Windows Firewall, Cisco VPN, Tokenization, Maximo, SAP, Symphony, Citrix Metaframe, Citrix, Mainframe, PC building, Customer Service, Lotus Notes, Outlook, WebEx, Hacking
Education
Kaplan University
Associates of Applied Science, Information Technology
Valencia Community College
Bright House Networks July 2015 - Present
CenturyLink December 2010 - July 2015
Opportunity 2015 - 2015
Opportunity 2015 - 2015
id Health Lectures 1996 - 2013
EMBARQ July 2006 - December 2010
Noah Project 1994 - 2010
Netwolves January 2004 - July 2006
Intermedia Communications August 1996 - January 2004
Intermedia Communications August 1996 - January 2004
Skills
Telecommunications, OSPF, Ethernet, Frame Relay, Network Design, 3G, Networking, Optical Fiber, Routing, MPLS, VoIP, Program Management, Cross-functional Team..., Management, T1, Integration, Project Management, WAN, Troubleshooting, Team Leadership, IP, Cisco Technologies, Call Center, Telephony, Vendor Management, Computer Network..., Analysis, Visio, Managed Services, Switches, Software Documentation, SS7, Data Center, DSL, Wireless, Unified Communications, LAN-WAN, Call Centers
Education
Cisco 2007 — 2010
CCENT, Network Topology
Lutheran Theological Seminary at Gettysburg 1982 — 1996
Masters of Divinity, Divinity, Sociology, Political Science, Psychology
Keene State College 1977 — 1981
BA, Psych, Soc, PoSc
HSBC Global Banking and Markets August 2015 - Present
HSBC Global Banking and Markets February 2015 - August 2015
HSBC August 2014 - February 2015
GE Capital December 2013 - July 2014
Mercer University July 2010 - June 2011
Bright House Networks May 2009 - August 2009
Tampa Bay Buccaneers May 2007 - August 2007
Education
Yonsei University 2011 — 2013
Master of Science
Mercer University 2006 — 2010
Bachelor of Business Administration
Linnéuniversitetet 2007 — 2008
Semester Abroad
Self-Employed Freelance Technical Writer January 2011 - Present
Bright House Networks June 2003 - January 2011
BrightHouse 2003 - January 2011
GTEDS/Verizon 1988 - 2002
Verizon 1988 - 2002
Education
Massasoit Community College 1986 — 1987
AAS, Data Processing Technology
Bright House Networks March 2009 - Present
Syracuse University / Carrier Dome 1997 - Present
Colgate University 2003 - Present
Le Moyne College 1992 - Present
Syracuse Chiefs 1992 - Present
Onondaga Community College September 2012 - Present
JPMorgan Chase Bank, NA April 2003 - February 2009
Fiserv 2003 - 2009
Onondaga County 1995 - 2008
NCS Home 2002 - 2003
Skills
Process Improvement, Project Management, Microsoft Office, Event Planning, Radio Broadcasting, SDLC, Quality Assurance, Networking, Outlook, Public Address..., Software Quality..., Test Planning, Test Management, Programming, Systems Analysis, Cable Television, LED Displays, Scheduling Management, IT Solutions, IT Strategy, Structured Cabling, Live Events, Event Management, System Testing, Regression Testing, Test Cases, Athletics, Quality Center, Computer Repair, Autism Spectrum..., Operating Systems, IBM iSeries, IBM Mainframe, IBM AS/400, Provisioning, Telephony, Telecommunications, Cpr Certified, Testing, Databases, Business Analysis, Troubleshooting, Software Development, Broadcast, Video, Visio, Management
Education
Le Moyne College 1995 — 1996
N/A, Financial Accounting
Le Moyne College 1982 — 1986
Bachelor of Science (BS), Computer Science
Bright House Networks 2012 - September 2015
XO Communications January 2007 - October 2011
Fairpoint Communications December 2004 - November 2006
AT&T May 2001 - November 2005
Qwest May 1999 - May 2001
Intermedia Communications January 1997 - May 1999
MCI May 1991 - January 1997
Veytec, Inc 1983 - 1990
Skills
LAN/WAN, Ethernet, Sales Engineering, Private Line, IP Transit, Network Engineering, T1, MPLS, Frame Relay, PBX, Telephony, CPE, IP, SIP Trunking, Cisco, Internet Services, Network Design, WAN, Metro Ethernet, SDH, Telecommunications, Provisioning, Adtran, TDM, VPLS, DWDM, Solution Selling, BGP, Routing, Switches, Data Center, Collocation, Routers, Fiber, Sales Support, MPLS VPN, VoIP
Education
National Louis University 1991 — 1993
BA, Business
Massey Technical College 1972 — 1974
AS, Electronics Engineering
Windstream Communications September 2011 - Present
Bright House Networks October 2008 - September 2011
Nuvox Communications September 2007 - October 2008
FDN Communications January 2005 - August 2007
FDN Communications February 2003 - January 2005
Florida Digital Network September 2000 - February 2003
Duro Communications June 1999 - September 2000
MPInet September 1997 - May 1999
Skills
MPLS, IP, VoIP, Ethernet, Network Design, WAN, SIP, Juniper, Metro Ethernet, Cisco Technologies, T1, ATM networks, LAN-WAN, Wireless, Telecommunications, Switches, TCP/IP, QoS, Computer Network..., ISDN
Education
University of Central Florida 1994 — 1996
BS, Computer Science
Lenoir-Rhyne University 1992 — 1994
Computer Science
Clean Energy Collective November 2012 - Present
InfoPrint Solutions October 2009 - November 2012
Serta May 2008 - October 2009
Bright House Networks April 2007 - May 2008
Serta August 2003 - April 2007
Community First Bank (Bank of the West) April 2001 - July 2003
Skills
Financial Reporting, Forecasting, Accounting, Accounts Payable, Financial Analysis, Account Reconciliation, Accounts Receivable, Financial Accounting, Auditing, Budgets, SAP, Process Improvement, Payroll, Hyperion Enterprise, Variance Analysis, General Ledger, Cost Accounting, Sarbanes-Oxley Act, Essbase, Microsoft Excel
Education
North Dakota State University 1998 — 2003
BS, Business Administration
Bright House Networks August 2015 - Present
Comcast Spotlight November 2013 - July 2015
Comcast Spotlight March 2012 - October 2013
Comcast Spotlight April 2011 - March 2012
Comcast Spotlight June 2010 - April 2011
Comcast Spotlight March 2010 - June 2010
Comcast Spotlight September 2009 - March 2010
Time Warner Cable Media Sales June 2006 - August 2009
Time Warner Cable Media Sales October 2004 - June 2006
Time Warner Cable Media Sales September 2003 - October 2004
Skills
MS Project, Advertising, CRM, Microsoft Dynamics CRM..., PowerPoint, Microsoft Excel, Microsoft Outlook, Microsoft Word, Visio, Sales, Cisco WebEx, Microsoft Office, B2B, Marketing Communications, Online Advertising, Marketing, Marketing Strategy, Strata View, TIM, Social Media Marketing, Digital Media, Strategy, Digital Marketing, Media Planning, Integrated Marketing, Admall, SRC MarketVision, Account Management, MapPoint, Competitive Analysis, Social Networking, Interactive Marketing, Media Buying, Leadership, Management, Email Marketing, Advertising Sales, Strategic Planning, Lead Generation, Online Marketing, Press Releases, Mobile Marketing, Direct Marketing, BMC Remedy, DocuSign, Customer Service, JIRA, MS Lync
Education
Kennesaw State University 2014 — 2014
Project Management Certificate, Project Management, 100%
The University of Akron 2006 — 2009
M.B.A., Strategic Marketing
The University of Akron 1998 — 2003
B.S.B.A. (Honors), Advertising
Transaction Network Services June 2011 - Present
Bright House Networks May 2009 - May 2011
Home Shopping Network December 2006 - March 2009
Syniverse Technologies 2001 - 2006
Syniverse 2001 - 2006
Paychex 1998 - 2000
Skills
SS7, Unix, Wireless, Shell Scripting, Telecommunications, Linux, Perl, System Administration, Red Hat Linux, IP, Unix Shell Scripting, Disaster Recovery, SMS, Servers, Virtualization, Cluster, TCP/IP
Education
State University of New York College at Brockport 1990 — 1995
Bachelor's degree, Computer Science
Monroe Community College 1983 — 1986
Associate's degree, Business Administration and Management, General
Casabalda 2009 - Present
LYNX - Central FL Regional Transportation Authority December 2006 - June 2009
Bright House Networks 2004 - 2006
Creative Services 2001 - 2005
LYNX - Central FL Regional Transportation Authority March 1993 - November 2001
Skills
Marketing Management, Advertising, Marketing Strategy, Email Marketing, Marketing Communications, Product Marketing, Market Research, Brand Development, Social Media Marketing, Digital Marketing, Trade Shows, New Business Development, Product Development, Copywriting, Corporate Communications, Sales, Strategic Planning, Customer Service, Leadership, Creative Strategy, Strategic Partnerships, Brand Management, Management, Customer Retention, Marketing, Budgets, Graphic Design, CRM, Integrated Marketing, Public Relations, Direct Mail, Competitive Analysis, Creative Direction, Strategic Communications, Direct Marketing, Online Marketing, Business Strategy, Negotiation, Event Management, Online Advertising
Education
Webster University 1998 — 2002
Master of Arts Degree, Marketing
Louisiana Tech University 1981 — 1986
Bachelor of Fine Arts Degree, Advertising
Bright House Networks September 2005 - Present
Comcast October 1998 - September 2005
Frontier Communications December 1993 - September 1998
Skills
Process Improvement, Telecommunications, Broadband, Call Center, Wireless, IP, Product Development, VoIP, Ethernet, Sales, Call Centers, Telephony, Troubleshooting, Team Leadership, Customer Retention, Solution Selling, Customer Satisfaction, Network Design, MPLS, Vendor Management, WAN, T1, Provisioning, Account Management, Optical Fiber, LAN-WAN, Computer Network..., SIP Trunking, Sales Operations, DWDM, Managed Services, SIP
Education
Michigan State University - The Eli Broad College of Business 1978 — 1980
MBA, Management
University of Michigan 1975 — 1977
BS, Biology
Ardent Commercial Services d.b.a. Vanguard Cleaning Systems August 2007 - Present
Bright House Networks September 2006 - May 2013
Spint August 1998 - September 2006
Skills
Microsoft Office, Ensemble, Employee Training, Direct Sales, Telecommunications..., Invoicing, Project Management, Customer Retention, Customer Oriented, Customer Service, B2B
Education
Montgomery College 1990 — 1992
N/A, Pychology
Paving the Way February 2013 - Present
Red Arrows Consulting November 2009 - Present
GotChosen, Inc. August 2014 - March 2015
Astronaut Scholarship Foundation December 2013 - June 2014
Pediavision October 2011 - February 2013
Bright House Networks August 2007 - October 2009
Bright House Networks May 2001 - August 2007
Time Warner Cable July 1997 - May 2001
Time Warner Cable October 1995 - July 1997
Time Warner Cable March 1994 - October 1995
Skills
Sales Training, Executive Coaching, Program Development, Marketing, Advertising, Presentation Design, New Business Development, Lead Generation, Account Management, Strategic Partnerships, Trade Shows, Integrated Marketing, Social Media Marketing, B2B, Online Advertising, B2B Marketing, Email Marketing, Digital Media, Positioning, Product Marketing, Market Planning, Sales Process, Mobile Marketing, Selling Skills, Fundraising, Public Relations, Management, Social Networking, Entrepreneurship, Business Planning, Budgets, CRM, Direct Mail, Executive Management, Marketing Management, Mobile Devices, New Media, Online Marketing, Press Releases, SEO, Sales, Sales Operations, Social Media, Start-ups, Strategy, Training, Program Management, Marketing Strategy, Leadership, Business Development
Education
Northern Arizona University, College of Business Administration 1979 — 1983
BS, Hotel and Restaruant Mgmt
University of Arizona 1978 — 1979
Pre-med, General
Landmark Worldwide
Personal training and development
Bright House Networks January 2013 - Present
Bright House Networks July 2009 - January 2013
Cooper Crouse-Hinds November 2007 - March 2009
Bristol-Myers Squibb Company 2005 - 2007
The Post Standard 2001 - 2005
The Post-Standard 2000 - 2005
Skills
Copy Editing, Business Intelligence, Social Media, Journalism, Leadership, Product Development, Marketing Strategy, Editorial
Education
Le Moyne College 1997 — 2005
BA in Communications
Bright House Networks April 2000 - Present
IMR Global Corporation 1999 - 2000
Nielsen Media Research 1985 - 1997
Skills
Employee Relations, Onboarding, Performance Management, Talent Acquisition, Talent Management, Deferred Compensation, Organizational..., Employee Training, HRIS, Human Resources, FMLA, Succession Planning, New Hire Orientations, Applicant Tracking..., Workforce Planning
Education
University of Houston-Clear Lake 1982 — 1984
MA, Behavioral Sciences
University of South Florida 1979 — 1981
BA, Psychology
Marshall University 1974 — 1978
BS, Recreation Administration
Bright House Networks February 2014 - Present
CDS, LLC August 2013 - Present
Time Warner Cable Business Class February 2012 - April 2013
Bright House Networks February 2009 - March 2012
Bright House Networks May 2005 - February 2009
Cingular Wireless Inc. 2002 - May 2005
New Horizons CLC 2000 - 2002
Skills
Speak, read and write..., Speak: English and..., Read: English and..., Write: English and..., Troubleshooting, Telecommunications, Call Centers, VoIP, Networking, IP, Leadership, Management, Business Intelligence, Technical Support, DNS, Wireless, Training, Customer Service, Call Center, English, Ethernet, Spanish, Customer Satisfaction, Software Documentation, Team Building, Integration, Vendor Management, Wireless Networking, Computer Network..., Telephony, New Business Development, Strategy, Collection Development, Computer Hardware, Business Process..., Process Improvement, MPLS, Customer Experience, Human Resources
Education
New Horizons Computer Learning Center 2000 — 2002
A+ Certification, Network + Certification
New York Institute of Technology-Old Westbury 1993 — 1994
Business Management
St. Joseph Hospital Health Center February 2013 - Present
Bright House Networks September 2009 - February 2013
Bright House Networks September 2008 - September 2009
Bright House Networks June 2006 - August 2007
Bright House Networks May 2003 - June 2006
Reed Business Information October 2002 - May 2003
Reed Business Information October 2001 - October 2002
Skills
Telecommunications, Process Improvement, Visio, Call Center, Project Management, Business Analysis, Budgets, Essbase, Strategic Planning, Vendor Management, Customer Service, Call Centers, Cross-functional Team..., Windows, VoIP, Troubleshooting, Business Process, Databases
Education
Le Moyne College 2005 — 2007
MBA, Business Administration
Rochester Institute of Technology 1997 — 2001
BS, Finance
Bright House Networks April 2006 - Present
Skills
Video Production, Broadcast Television, Producing, Final Cut Pro, Camera, Video, Television, Broadcast, Video Editing, Post Production, Film, Film Production, Digital Media, Feature Films, Short Films
Education
Michigan State University
Bright House Networks operatorrainbow network1985 - 1989
Education
New York Institute of Technology 1983 — 1985
New England College 1981 — 1983
Bright House Networks January 2008 - Present
Level 3 Communications Formerly Looking Glass Networks September 2001 - October 2006
Teligent, INC February 1998 - August 2001
WorldCom Formerly Metropolitan Fiber Systems January 1993 - January 1998
Skills
Sales, Telecommunications, VoIP, Managed Services, Ethernet, Co-location, Solution Selling, IP, Wireless, Strategic Partnerships, Unified Communications, MPLS, Direct Sales, Cloud Computing, Network Design, Account Management, Telephony, Negotiation, Customer Service, Contract Negotiation, Data Center, Sales Operations, Customer Retention, Sales Management, Leadership, Vendor Management, Strategic Planning
Education
Northern Illinois University - College of Business 1979 — 1983
Bachelor of Science (BS), Marketing
Hoffman Estates High School
Bright House Networks May 2003 - Present
Male Survivor January 2015 - Present
Manatee Victim Rights Council September 2006 - Present
Followell Accounting Service and Taxes March 2000 - May 2003
Coldwell Banker Real Estate 1987 - 1994
Skills
Customer Service, Troubleshooting, Networking, Public Speaking, Strategic Planning, Call Center, Team Leadership, Microsoft Office, VoIP, Team Building, Budgets, Software Documentation, Social Media, Leadership, Customer Satisfaction, Training, Process Improvement, Non-profits, Help Desk Support, Peer Support, Organizational Vision, Child Sexual Abuse, Sexual Trauma, Program Management, Nonprofits, Wireless, Project Planning, Management, Change Management, Coaching, Cross-functional Team..., Community Outreach, Telephony, Recruiting, Leadership Development, Call Centers, Avaya, Integration, Time Management, Vendor Management, Technical Support, Customer Experience, Access, Disaster Recovery, WAN
Education
Keiser College 2000 — 2002
AS, Network Engineering
Milligan College 1976 — 1980
BA, Psychology / Bible
University of Detroit Mercy July 2014 - Present
University of Detroit Mercy January 2006 - July 2014
Bright House Networks April 2001 - July 2004
Time Warner Cable September 1994 - April 2001
Skills
CSS, PHP, jQuery, Web Development, XSLT, JavaScript, XML, Photoshop, Java, Python, C++, Video, Programming, XHTML, SQL
Education
University of Detroit Mercy 2006 — 2011
M.S., Computer Science
Michigan State University 1988 — 1992
B.A., Telecommunications
Bright House Networks March 2015 - Present
Citi July 2014 - March 2015
Citi January 2010 - July 2014
Citi January 2007 - January 2010
Citi October 2005 - January 2007
PHH Mortgage February 2003 - October 2005
SMG Worldwide Entertainment & Convention Venue Management February 2002 - February 2003
Skills
Management, Leadership, Project Management, Process Improvement, Strategic Planning, Strategy, Finance, Analysis
Education
Middle Tennessee State University 2001 — 2004
Bachelor’s Degree, Business Administration and Management, General
Bright House Networks May 2007 - May 2013
Time Warner Cable September 2001 - May 2007
Skills
VoIP, Wireless, Product Development, Telecommunications, Program Management, Video Engineering, Video, Ethernet, Broadband, MPLS, Fiber Optics, Computer Network..., DOCSIS, DWDM, Metro Ethernet, BGP, Network Design, SIP, IPTV, VOD, Product Management, IP, RF, Network Engineering, WiFi, Optical Fiber, Routing, WAN, Telephony, HFC, TCP/IP, Routers, Switches, OSPF, DSL, Cable Television, LAN-WAN, QoS, Cisco Technologies, SNMP, IPv6, Cisco IOS, Juniper, Cabling, Network Architecture, Routing Protocols, T1, FTTx, System Deployment, Provisioning
Education
University of Denver 1991 — 1991
Cert. in accounting management, Accounting and Computer Science
Mohave Community College 1987 — 1989
Certificate of completion, Computer Science
Bright House Networks October 2014 - Present
Operations Management Consulting B2B - Alliant Consulting January 2006 - September 2014
Hospitality Restaurant Retail February 2008 - December 2008
Creative Memories Business October 2003 - October 2005
Creative Memories 2001 - 2003
Analysts International 1997 - 2001
Analysts International Corporation (AIC) 1995 - 1997
Analysts International Corporation 1979 - 1995
Skills
Cross-functional Team..., Process Improvement, Program Management, Business Analysis, Expectations Management, Strategy, Team Building, Telecommunications, Team Management, Management Consulting, Management, Business Intelligence, IT Management, CRM, SDLC, Leadership, Project Management, Project Portfolio..., Budgets, Training, ERP, Customer Focused Service, Strategic Planning, Operations Management, PMO, Change Management, Financial Accounting, Financial Reporting, Financial Audits, Bookkeeping, Software Design, Software Installation, Cost Accounting, Project Accounting, QuickBooks, Seeing the Bigger..., Thinking Outside The Box, Design Thinking, Lean Thinking, Lean Tools, Lean Management, Lean Transformation, Executive-level..., Executive Level...
Education
Metropolitan State University 1992 — 1996
Bachelors
Minnesota School of Business 1978 — 1979
Jr. Accounting
Bright House Networks October 2007 - Present
Corporate Ventures 2006 June 2006 - October 2007
United States Navy Reserve October 1985 - June 2006
Skills
PeopleSoft, Business Analysis, Military Experience, PMP, Vendor Management, Essbase, Business Process..., Project Planning, Accounts Payable, Project Management, Application System...
Education
PeopleSoft Training 2007 — 2012
Naval Postgraduate School 2000 — 2002
Masters, ITM
State University of New York Maritime College 1979 — 1983
CS/Math, Computer Science
CS
CS
The George Washington University
Masters, Information Technology Management
Bright House Networks February 2007 - Present
United Computer Capital Corp 1997 - 2005
Skills
General Ledger, Variance Analysis, Accruals, Account Reconciliation, Journal Entries, GAAP, Hyperion Enterprise, Essbase, Cost Accounting, Sarbanes-Oxley Act, Financial Reporting, Internal Controls, PeopleSoft, Accounts Receivable, Financial Accounting
Education
Le Moyne College 1985 — 1989
Bachelor, Accounting
Bright House Networks June 2014 - Present
Bright House Networks May 2014 - Present
BrightHouse July 2005 - Present
Skills
Marketing Strategy, Advertising, Social Media Marketing, Marketing, Customer Service, Digital Marketing, Social Media, Account Management, Team Leadership, New Business Development, Online Advertising, Public Relations, Sales, Sales Management, Social Networking, Team Building, Telecommunications
Education
Miami Dade College 1989 — 1991
General Business, Business Administration, American Sign Language
Bright House Networks April 2015 - Present
Amdocs February 2008 - March 2015
ATT 1999 - February 2008
Kemper Insurance 1995 - 1999
Allstate Insurance 1986 - 1995
Skills
Software Project..., Vendor Management, PMO, PMP, Requirements Analysis, Enterprise Architecture, Integration, IT Strategy, Resource Management, Requirements Gathering, IT Management, Data Warehousing, Maintaining Strong..., Leadership, Business Requirements, Java Enterprise Edition, Architectures, Information Technology, System Deployment, Software Documentation, Software Development, Testing, CRM, Management, Solution Architecture, Project Portfolio..., Business Intelligence, Unix, Agile Project Management, Business Analysis, Telecommunications, Agile Methodologies, Enterprise Software, Program Management, Disaster Recovery, Data Modeling, Process Improvement, Business Process..., Data Center, Managed Services, IT Operations, Team Building, Outsourcing, Project Delivery, Release Management, Business Transformation, Team Leadership, Product Management, Analysis, SDLC
Education
Loyola University Chicago 1982 — 1986
Bachelor, Mathematics
Bright House Networks July 2015 - Present
Bright House Networks June 2013 - Present
Bright House Networks September 2012 - April 2013
Bright House Networks June 2010 - August 2012
Bright House Networks May 2005 - June 2010
Bright House Networks 1999 - 2005
Skills
Business Analysis, Project Coordination, Quality Assurance, PeopleSoft, Financial Reporting, Account Reconciliation, Cost Accounting, Variance Analysis, General Ledger, Accounting, Internal Controls, Accruals, Accounts Payable, Inventory Analysis, ADP Payroll, ADP ReportSmith, Visio, Access, Microsoft Excel, Purchasing, Telecommunications, Customer Service, Process Improvement, Account Management, Management, Forecasting, Project Management
Education
St. Petersburg College
Bachelor's degree, Business Administration, Magna Cum Laude
Michigan State University 1989 — 1990
Zoology
Streamwood High School 1986 — 1989
Bright House Networks Sr. Community Relation/Program ManagerBright House Networks$
Skills
Team Building, Strategic Planning, Program Management, Telecommunications, Leadership, Management, Marketing, Microsoft Office, Event Planning, Project Planning, Budgets, Team Leadership, Customer Service, Nonprofits, Integration, Process Improvement, Project Management, Fundraising, Community Outreach, Leadership Development, Public Speaking, Troubleshooting, Training, Public Relations, Social Networking, Government, Proposal Writing, Customer Satisfaction, Business Development, Event Management, Contract Negotiation, Coaching, Marketing Strategy, Sales, Marketing Communications, Organizational...
Education
Kent State University 1968 — 1970
Bachelor of Arts, Telecommunications
One Touch Direct December 2012 - Present
Bright House Networks December 1987 - March 2011
Hertz Reservation Center November 1994 - June 1995
Skills
Troubleshooting, Windows 7, Help Desk Support, Networking, Telecommunications, Customer Service, Technical Support, Routers, VoIP, TCP/IP, Operating Systems, Hardware, IP, Spreadsheets, Customer Satisfaction, VPN, Microsoft Office, Active Directory, Service-now.com, Windows XP, Windows Vista, Windows 8, Oscilloscope, Electronic Test..., Soldering, Soldering Iron, Cisco MDS SAN switches, LAN Switching, Electronic Test..., Personal Computer Setup, Software Installation, Software Removal
Education
Saint Petersburg College 2011 — 2013
Still working toward A.S. degree., I.T. Security
Dona Ana Branch Community College, NMSU 1988 — 1990
Associate of Arts (A.A.), Personal Computer Electronics and Periferals, 2yr degree
New Mexico State University 1974 — 1979
BS, Secondary Education, History & Social Studies
Bright House Networks January 2011 - Present
CenturyLink September 2006 - June 2010
Comcast 2006 - 2007
Skills
Escalation, OS X, Technical Support, Troubleshooting, Wireless Networking, Help Desk Support, Customer Support, Call Center, Voice Mail, Telecommunications, Cable Modems, Remote Access, Telephony, Broadband, Windows, Routers, Wireless, Customer Retention, Laptops, ACD, Avaya, BMC Remedy, Cabling, Call Centers, Cisco Technologies, Computer Hardware, Computer Network..., Customer Experience, DSL, Ethernet, Hardware, IP, LAN-WAN, Network Design, Networking, Provisioning, Software Installation, Switches, System Deployment, T1, TCP/IP, VoIP, WAN, Windows 7, Workforce Management
Education
New York University 1975 — 1977
BFA, Communications
Apple Store June 2011 - Present
Bright House Networks 1993 - 2011
WEDU 1988 - 1993
WPBY TV May 1978 - February 1988
Skills
Final Cut Pro, Video Editing, Graphics, Videography, Commercials, Photoshop, set up specialist, Solution Selling
Education
Marshall University 1975 — 1979
BA, Speech Communications
Comcast May 2014 - Present
Comcast February 2012 - May 2014
Officescape August 2010 - February 2012
Bright House Networks August 2004 - July 2010
Amazon.com October 1999 - July 2003
Skills
Customer Service, Inventory Management, Access, Microsoft Office, Process Improvement, Customer Satisfaction, Telecommunications, Management, Project Management, Call Centers, Team Building, Leadership, Training, Troubleshooting, Wireless, Salesforce.com, Team Leadership
Education
Marshall University 1996 — 2001
Bachelors, Psychology
Brighthouse Media Strategies September 2013 - Present
Bright House Networks March 2011 - September 2013
BELO 1999 - 2011
Skills
Telecommunications, Process Improvement, Customer Satisfaction, Troubleshooting, Cross-functional Team..., Inventory Management, Customer Service
Education
Kentucky Wesleyan College 1992 — 1994
Bachelor of Arts (B.A.), Mass Communication/Media Studies
Hillsborough Area Regional Transit Authority (HART) April 2014 - Present
Insight November 2012 - February 2014
Think Direct Marketing Group August 2010 - April 2011
AT&T August 2008 - February 2010
Raymond James Financial March 2008 - July 2008
Bright house Networks October 2000 - January 2008
GTE/Verizon July 1998 - October 2000
Skills
VoIP, Troubleshooting, VPN, Active Directory, DHCP, DNS, System Administration, Windows Server, Integration, Security, Networking, Windows, Operating Systems, Technical Support, Software Documentation, Windows 7, Project Planning, Software Installation
Education
Hillsborough Community College 2004 — 2004
Cisco Academy, Information Technology
NYU 1991 — 1992
IT, Computer Systems Networking and Telecommunications
Superior Technical Resources June 2012 - Present
BrightHouse 1984 - 2011
Bright House Networks December 1996 - April 2007
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Microsoft Outlook, Outlook
Education
Kaplan University 2011 — 2012
Continuing Education, Medical Billing
Sheridan High School 1979 — 1982
High School Diploma, General Studies
Valley Achievement Center September 2012 - July 2013
ACS Technologies April 2005 - December 2007
Kern Community College District January 2003 - October 2007
Bright House Networks January 2004 - April 2005
Education
Kaplan University 2014 — 2016
University of Phoenix 2010 — 2012
Bachelor's Degree-Criminal Justice Administration
Freelance January 2009 - Present
Starz Media Film Roman April 2014 - July 2015
Bright House Networks November 2006 - April 2007
Skills
Microsoft Office, Mac OS, Windows XP, Windows Vista, Windows 7, iOS, iOS development, Python, Computer Repair, Computer Hardware, Computer Maintenance, Wireless Networking, Hardware Installation, LogMeIn, TeamViewer, Citrix, Symantec Ghost, JAMF Casper Suite, IBM Cognos TM1, Apple Remote Desktop, Mac OS X Server, Network Security, OS X
Education
Penn State University 2015 — 2018
Bachelor's Degree, Security & Risk Analysis - Information & Cyber Security Option
Penn State University 2015 — 2018
Bachelor's Degree, Minor in Security & Risk Analysis - Intelligence Analysis & Modeling Option
State College of Florida-Manatee-Sarasota 2010 — 2013
Associate's Degree, General Studies, 3.0
Manatee Technical Institute 2003 — 2005
Drafting Assistant, Mechanical Drafting and Mechanical Drafting CAD/CADD, 4.0
Charter Communications October 2012 - April 2013
Bright House Networks May 2005 - October 2012
United States Postal Service May 2002 - March 2005
Skills
Telecommunications, Accounting, Auditing, Sarbanes-Oxley Act, Accounts Payable, General Ledger
Education
linked-in workshop 2013 — 2013
Los Angeles Trade Technical College 2001 — 2003
Bachelor of Applied Science (B.A.Sc.), Network Service Technology, 3.2
interviewing skills
linked-in workshop
Bright House Networks 1999 - Present
Skills
Sharepoint, Software Development, TCP/IP, Troubleshooting, Windows Server, Unix, Integration, Linux, Data Center, System Administration, Disaster Recovery, Virtualization, Network Security, Operating Systems
Education
American Institute for Computer Sciences 1995 — 1996
Bachelor of Science (BS), Computer Science
National University 1986 — 1987
Associate of Arts (AA), General Studies
Bright House Networks October 2011 - Present
Orange County Public Schools 2009 - 2011
Burger King Corporation 2007 - 2010
Education
Mid Florida Tech 2006 — 2008
Automotive Engineering Technology/Technician
timber creek high school 2004 — 2008
Bright House Networks December 2013 - March 2015
BankAtlantic August 2005 - October 2012
Skills
Customer Service, Banking, Customer Satisfaction, Bank operations, Call Centers
Education
Keiser University-Ft Lauderdale 2008 — 2010
3.10