Bright House Networks
Industry: Telecom company
DescriptionBright House Networks, LLC was an American telecom company. Prior to its purchase by Charter Communications, it was the tenth-largest multichannel video service provider and the 6th largest cable internet provider in the United States. The company served more than 2.2 million customers. Headquarters: Syracuse, New York, United States CEO: Steve Miron (2011–) Founded: 2003 Ceased operations: 18 May 2016 Parent organizations: Charter Communications, Advance Publications, Charter Communications Operating LLC Subsidiaries: Bright House Networks Information Services (California), LLC,
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Bright House Networks Employees
Bright House Networks December 2010 - Present
Ericsson September 2009 - December 2010
Sprint February 2008 - August 2009
Sprint March 2006 - February 2008
Sprint February 2003 - March 2006
Sprint February 2001 - February 2003
Sprint February 1999 - February 2001
Skills
Strategy, Telecommunications, Sales, Sales Management, Sales Process, Sales Engineering, Pre/Post Sales Engineers, Managed Services, Wireless, Professional Services, Networking, VoIP, CRM, Business Development, Outsourcing, IP, Computer Network..., Security, Cisco Technologies, Program Management, Strategic Sourcing, Recruiting, Leadership, BPO, Strategic Leadership, Cross-functional Team..., Vendor Management, Service Delivery, Switches, WAN, Telecom Managed Services, Managed Security..., Global Network..., Sales Operations, Business Process..., Financial Management, Onshore/Offshore..., Recruiting and Talent..., Application Development..., Web Portal Development, Direct Sales, Pre-sales, International Sales, Salesforce.com, Sales Presentations, Sales Analysis, Managing Large Scale..., Solution Selling, Business Strategy, Staff Development
Education
Crummer Graduate School of Business, Rollins College 1996 — 1999
MBA
Florida State University 1993 — 1994
MSEE
Florida State University 1988 — 1993
BSEE
Bright House Networks July 2014 - Present
AchieveGlobal November 2010 - July 2014
Elsevier / Gold Standard November 2005 - November 2010
Elsevier / Gold Standard September 1998 - November 2005
Bisk Education August 1994 - September 1998
Skills
Lead Generation, Direct Marketing, Marketing, Integrated Marketing, Public Relations, Online Marketing, Strategic Planning, Marketing Strategy, Budgets, Project Management, Campaign Management, B2B, Marketing Research, Vendor Management, Sales Support Tools, Management, Market Research, B2B Marketing, Market Planning, Advertising, Newsletters, Trade Shows, Market Intelligence, Copywriting and Editing, SEO, Copywriting, Press Releases, Multi-channel Marketing, New Business Development, Sales, Digital Marketing, Product Marketing, Marketing Communications, Product Launch
Education
Florida State University
BS
Tampa Bay WaVE January 2012 - Present
Bacchetta Bicycles February 2002 - Present
Lane Five Ventures, LLC October 2001 - Present
Bright House Networks January 2014 - March 2015
Bright House Networks January 2013 - December 2013
Telovations February 2006 - December 2012
Military Families Foundation October 2003 - July 2007
Perk International January 2002 - July 2006
AppGenesys December 1999 - June 2001
IXL, New York December 1998 - December 1999
Skills
Cloud Computing, Entrepreneurship, Leadership, Start-ups, SaaS, Program Management, Strategic Partnerships, Wireless, Management, Strategic Planning, Managed Services, Telecommunications, Product Management, Sales, Professional Services, CRM, VoIP, Strategy, IT Strategy, New Business Development, Contract Negotiation, Business Development, Product Development, Go-to-market Strategy, Solution Selling, Business Strategy, Selling, Sales Management, Team Building, Networking, Venture Capital, Enterprise Software, Mergers & Acquisitions, Unified Communications, Project Management, Integration, Product Marketing, Vendor Management, Data Center, Lead Generation, Mobile Devices, Mergers, Team Leadership, Executive Management, Telephony, SIP, Marketing, Business Planning, P&L Management
Education
Georgia Institute of Technology 1992 — 1994
Master of Science/MBA, Management of Technology (MOT) Specialization
United States Military Academy at West Point 1978 — 1982
BS, Computer Engineering
Staffingpower March 2015 - Present
Bright House Networks October 2014 - Present
Perficient June 2014 - November 2014
Cbeyond August 2013 - May 2014
Cbeyond, Inc. September 2010 - August 2013
Cbeyond, Inc. February 2008 - September 2010
CarMax November 2007 - June 2009
Skills
Project Management, VoIP, Vendor Management, Data Center, Telecommunications, Cloud Computing, Cisco Technologies, Visio, Call Centers, MPLS, Data Analysis, Integration, Managed Services, Six Sigma, SaaS, Virtualization, CCNA, Business Analysis, VMware, DMAIC, Cloud Computing IaaS, Hyper-V, ServiceNow, IT Service Management, IT Operations Management, Leadership, Management, Process Improvement, Business Process, ITIL
Education
Georgia State University - J. Mack Robinson College of Business 2005 — 2009
BBA, Computer Information Systems
Georgia State University - J. Mack Robinson College of Business 2005 — 2009
BBA, Finance
Bright House Networks August 2013 - Present
Bright House Networks June 2007 - August 2013
Bright House Networks December 2006 - June 2007
Bright House Networks May 2005 - December 2006
Skills
Tax Preparation, Data Entry, Invoicing, Customer Service, Access, Accounts Payable, Accounting, General Ledger, Accounts Receivable, QuickBooks, Payroll, Financial Reporting, PeopleSoft, Account Reconciliation, Microsoft Excel, Auditing, Outlook, Microsoft Office, Bookkeeping, Sales, Financial Analysis
Education
University of Phoenix 2012 — 2015
Accounting
Florida Metropolitan University 2003 — 2005
Accounting
Valencia Community College 1997 — 1999
Accounting
Bright House Networks April 2014 - Present
Bright House Networks April 2010 - Present
AAMP of America December 2007 - April 2010
Indpendent Specialty Electronics Retailers March 2002 - December 2007
Skills
Telecommunications, Direct Sales, Broadband, Wireless, Customer Retention, Telephony, Customer Satisfaction, Account Management, Sales, Sales Management, Cold Calling, Sales Operations, Solution Selling, B2B, Selling, Sales Process, Customer Service, Store Management, Training, Product Training, Sales Rep Training, Networking, Selling Skills, Management, Customer Experience
Education
Florida Southern College 2001 — 2005
Bachelor of Science (B.S.), Business Administration, Marketing
Florida Southern College 2001 — 2005
Bachelor of Science (B.S.), Business Administration, Finance
Bright House Networks June 2015 - Present
PSCU September 2011 - May 2015
Serve an American Express Company March 2010 - September 2011
Price Waterhouse Coopers November 2008 - December 2009
Credit Acceptance May 2006 - October 2008
Pentastar Aviation May 2004 - May 2006
Dominos Pizza International December 2003 - May 2004
NetJets March 2001 - June 2003
Skills
Forecasting, Finance, Business Process..., Financial Analysis, Financial Reporting, Process Improvement, Business Analysis, Risk Management, Analysis, Project Planning, Management, Project Management, SDLC, Business Intelligence, Vendor Management, Business Objects, Cognos, Team Leadership, Leadership, Access
Education
Franklin University 1999 — 2001
BACHELOR OF SCIENCE, FINANCE
Bright House Networks August 2014 - Present
Colonial Mortgage Service Company of America 2014 - Present
DT International February 2014 - 2014
Delta Air Lines 2007 - 2012
Castellano and Pizzo 1996 - 2012
Skills
Airports, Customer Service, Aviation, Airlines, Flights, Negotiation, Marketing Strategy, Sabre, Ticketing, Travel Management, Sales
Education
Florida Metropolitan University
Legal Studies, General
Sullivan University
Computer Science
Bright House Networks June 2011 - Present
Fry Hammond Barr January 2007 - June 2011
Ronin Advertising Group March 2004 - December 2006
Skills
Media Buying, Media Planning, Advertising, Digital Marketing, Integrated Marketing, Business Development, Online Advertising, Digital Media, Interactive Marketing, Leadership, Social Media Marketing
Education
Florida State University - College of Business 1999 — 2003
BS, Business Marketing
Progressive Insurance January 2015 - Present
Bright House Networks May 2005 - April 2014
Skills
Level Design, Game Design, Scripting, Video Games, Game Development, Unreal Engine 3, UnrealScript, Photoshop, JavaScript, Storyboarding, Creative Writing, Visio, Cross Functional Team..., Editing, Time Management, Storytelling, 3D Studio Max, Game Design Documents, Microsoft Suites, Design and Development..., Screenwriting, Game Writing, Game Usability & Testing, Gameplay
Education
Full Sail University
Master's Degree, Creative Writing, 3.00 GPA
Full Sail University
Bachelor's Degree, Game Design, 3.36 GPA
Keller Williams Realty South Tampa August 2015 - Present
Rodan + Fields July 2015 - Present
Bright House Networks May 2013 - Present
Bright House Networks December 2010 - May 2013
50Flowers.com January 2010 - December 2010
Beshears & Associates May 2009 - November 2010
ZOI Greek Directory May 2008 - December 2008
Pulte Homes May 2007 - July 2007
Skills
Social Networking, Marketing, Social Media, Event Management, Management, Marketing Strategy, Sales, Social Media Marketing, Market Research, Project Management, Communication, PowerPoint, Advertising, Customer Service, Microsoft Office, Leadership, Event Planning, Market Analysis, Communication Skills, Marketing Communications, Microsoft Excel, Account Management, Email Marketing, Online Marketing, Real Estate, Real Estate License
Education
Florida State University - College of Business 2005 — 2009
B.S., Marketing, Finance
Bright House Networks January 2008 - Present
Costco Wholesale February 2001 - April 2007
Costco Wholesale February 2001 - March 2004
Education
Florida State University
Bright House Networks January 2012 - Present
Guitar Center 2007 - 2008
James Wolf Insurance January 2007 - July 2007
Dobson Communications May 2004 - May 2006
Sparks/Wells Fargo September 2003 - December 2003
Sparks/Wells Fargo May 2003 - September 2003
Sparks/Wells Fargo December 2002 - May 2003
Sparks/Wells Fargo June 2002 - November 2002
Marketing and Research Resources September 2001 - May 2002
Skills
Call Center, Customer Service, Telecommunications, Network Operations, Wireless, Proposal Writing, Music Business Marketing, Online Marketing, Marketing Strategy, Marketing Research, Product Marketing, Social Media Marketing, Digital Marketing, Event Management, Marketing..., Training & Development, Staff Training, Training Skills, Online Training, Online Advertising, Online Research, Online PR, Online Communications, Online Communities, Online Video, Online Branding, Personal Branding, Digital Branding, Creative Branding, Budgeting, Budget Management, Budget Analysis, Budget Development, Budget Preparation, Budget Allocation, Accounting, Accountability, Account Management, Income Tax, Public Relations, Social Media, E-commerce, E-Learning, Call Centers, Budgets, Computer Network..., Employee Training, Web Video, Time Management, Social Networking
Education
Full Sail University 2010 — 2011
BS, Music Business
Full Sail University 2009 — 2010
Associates, Recording Arts
Bright House Networks November 2014 - Present
T-Mobile August 2012 - October 2014
GRM Information Management June 2010 - June 2012
GRM Information Management June 2010 - June 2012
20/20 companies September 2009 - June 2010
At Your Service Tax March 2008 - September 2009
Verizon Wireless May 2006 - March 2008
Verizon Wireless November 2002 - May 2006
Skills
Salesforce.com, Account Management, Sales Management, Sales, Customer Service, Cold Calling, Customer Retention, Solution Selling, New Business Development, Document Management, Contract Negotiation, Lead Generation, Outlook, Records Management, Direct Sales, Sales Operations, B2B, Business Development, Sales Process, Leadership, Management, Strategic Partnerships, Retail, Selling, Marketing, Wireless, Employee Training, New Home Purchase, Telecommunications, Project Planning
Education
Florida State University 1998 — 2002
BS, Recreation and Leisure Services Administration
Florida State University 1998 — 2002
Bachelor of Science, Administration of Leisure and Recreation
Countryside High School 1995 — 1998
Ellucian (contracted via Triad) December 2011 - September 2012
Bright House Networks 2008 - 2010
Connextions (SanDisk acct) 2005 - 2008
Skills
HTML, Computer Hardware, Help Desk Support, Technical Support, Product Training, Computer Software..., Solid computer skills, Employee Training, Document Review, Team Leadership, Telecommunications, Customer Service, Customer Support, Microsoft Office, Microsoft Exchange, Active Directory, Mac OS, Windows 7, Windows XP Pro, Windows Vista, Windows Server, Windows 2000, Android, Blackberry, iOS, ITIL, Remote Desktop, WebEx, VMware, Employee Management, Consumer Product Testing, Software Documentation, RMA, Remedy Ticketing System, ICOMS, Wireless Networking, Ethernet, Laser Printers, Printer Drivers, Device Drivers, Hardware Support, Software Installation, VoIP, POTS, Cable Modems, Wireless Routers, Password Resets, Batch Processing, Internet Explorer, Firefox
Education
Full Sail University 2000 — 2001
Associate's degree, Computer Animation
Bright House Networks January 2015 - Present
Paws Aboard July 2011 - January 2015
Rights Stuff, B.V. August 2013 - December 2014
Michaud Periodontics and Dental Implants April 2009 - January 2011
duPont Publishing September 2008 - March 2009
General Motors August 2006 - December 2006
Skills
Marketing Strategy, Marketing, Social Media, Sales, Advertising, Event Management, Market Research, Sales Management, Selling, Customer Satisfaction, Social Media Marketing, Advertising Sales, Marketing Communications, Online Marketing, Direct Marketing, Online Advertising, Digital Marketing, Lead Generation, SEO, Cold Calling, Public Relations, Event Planning, B2B
Education
Florida State University - College of Business 2004 — 2008
Bachelors of Science, Marketing
Florida State University 2007 — 2007
Study Abroad Participant - Leysin, Switzerland, International Hospitality and Management
Ceridian October 2014 - Present
Bright House Networks October 2013 - October 2014
Actsoft March 2012 - February 2014
VCA Antech October 2008 - February 2011
Skills
Windows Server, Active Directory, VMware, System Administration, Microsoft Exchange, Microsoft SQL Server, Windows, Hardware Diagnostics, Windows 7, VMware ESX, Network Administration, Microsoft Office, Dell PowerEdge Servers, SQL, Cisco Technologies
Education
Georgia Tech
Master of Computer Applications (M.C.A.)
The Ohio State University
Bright House Networks February 2014 - Present
Bright House Networks January 2010 - February 2014
Bright House Networks November 2006 - December 2009
Bright House Networks August 2005 - November 2006
Bright House Networks April 2005 - August 2005
Bright House Networks February 2004 - April 2005
Skills
Instructional Design, Recruiting, Employee Relations, Visio, Customer Service, Time Management, Outlook, Onboarding, Technical Writing, Training, Human Resources, Teamwork, PeopleSoft, Employee Engagement, Strategic Planning, Marketing, PowerPoint, Interviews, Cold Calling, Talent Management, Policy, Public Relations, Microsoft Office, Technical Recruiting, Employee Training, Benefits Administration, Conflict Resolution, Event Management, Management, Applicant Tracking..., Budgets, Public Speaking, Access, Performance Management, Customer Satisfaction, Team Leadership, Leadership Development, Talent Acquisition, Process Improvement, Troubleshooting, College Recruiting, Career Development, Customer Retention, Project Planning, Vendor Management, New Hire Orientations, Account Management, Employee Benefits, Temporary Placement, Program Management
Education
Florida State University 2000 — 2003
Bachelor of Arts, English Literature
Florida State University 2000 — 2003
Bachelor of Arts Degree, English Literature
Tallahassee Community College 1998 — 2000
AA Degree
Ashtabula County District Library March 2015 - Present
Kent State University July 2014 - Present
ITT Technical Institute 2013 - Present
Maximus Computer Consulting September 2003 - Present
MyComputerCareer June 2014 - October 2014
National College 2011 - 2013
Bright House Networks May 2004 - April 2011
Orlando Culinary Academy September 2002 - September 2003
SAIC January 2000 - September 2002
Celebration Community Network March 1998 - December 2000
Skills
Windows Server, Active Directory, Help Desk Support, SQL, Computer Network..., TCP/IP, Computer Hardware, Network Engineering, Troubleshooting, Network Administration, DNS, Network Design, System Administration, Servers, Unix, Firewalls, LAN-WAN, Microsoft Exchange, VoIP, VMware, Wireless Networking, Windows 7, DHCP, A+ Certified, Windows, Operating Systems, VPN, Linux, Networking, Solaris, Software Installation, Project Management, Virtualization, Information Security, Workstations, Ethernet, Software Documentation, Technical Support, IIS, Information Technology, Hardware, WAN, CompTIA, Integration, XP, Switches, Security, Disaster Recovery
Education
Geneva
Florida Metropolitan University
Master's of Business Administration, Concentrating, Computer Information Science
Lakeland Community College
AA, Associate of Arts Transfer
Bright House Networks August 2014 - Present
Marriott Vacations Worldwide Corporation November 2013 - May 2014
Maus Media Group June 2012 - November 2013
Advanced Dermatology and Cosmetic Surgery November 2012 - March 2013
Frogen Yozurt November 2012 - March 2013
Bruce Rossmeyer’s Harley Davidson August 2012 - November 2012
Freelance - Web Design and Development October 2009 - June 2012
Freelance - Web Design and Development October 2009 - June 2012
Skills
HTML, CSS, Photoshop, Illustrator, usability and..., identity, Dreamweaver, Coda, jQuery, jQuery Mobile, JavaScript, AJAX, WordPress, PHP, MySQL, CouchDB, MongoDB, Wordpress, Web Design, Web Applications, SEO, Web Standards, Usability, User Experience, XML, Mobile Applications, User Interface
Education
Full Sail University 2009 — 2012
Bachelor's Degree, Web Development 2012
J Sargeant Reynolds Community College 1995 — 1997
Associate's Degree, Dental Laboratory Technology/Technician
George Washington High School 1991 — 1994
High School, Required Courses
Federal Reserve Bank of Boston February 2014 - Present
Miami Dade College July 2011 - February 2014
Miami Dade College January 2008 - February 2014
Scicom (MSC) Bhd January 2006 - May 2007
Southern Adventist University January 2005 - May 2006
Bright House Networks January 2004 - January 2005
Citi January 2002 - January 2004
Skills
DNS, Infoblox, F5 BigIP, Network Administration, Windows Server, Networking, Microsoft Office, Active Directory, Cisco Technologies, Windows 7, Servers, DHCP, Firewalls, Troubleshooting, System Administration, Microsoft Exchange, Dreamweaver, Visio, Windows, Disaster Recovery, Information Technology, TCP/IP, VPN, Linux, Software Documentation, Network Security, Security, Cisco IOS, Routers, iOS, Blackberry OS, Google Apps, Apache, IIS, Joomla, Adobe Fireworks, Altiris, Norton Ghost, PHP, Web Development, VBScript, SQL, Webmaster Services, OS X, Android, Virtualization, Android OS, Mac OS X, Private Pilot, Nortel / Avaya...
Education
Florida International University 2008 — 2009
Master of Science (M.S.), Technology Management, 3.5
Southern Adventist University 2005 — 2006
Bachelor of Science (B.S.), Computer Systems Administration, 3.5
Tampa Technical Institute 2001 — 2003
Associate of Science (A.S.), Computer Networking, 4.0
Bright House Networks September 2015 - Present
Florida Hospital May 2015 - July 2015
Convergys December 2014 - May 2015
New Horizons Computer Learning Centers October 2014 - March 2015
TGI Fridays August 2014 - November 2014
Meijer June 2013 - November 2013
United States Marine Corps July 2007 - July 2011
March Coatings October 2005 - May 2007
Delphi August 2003 - April 2005
Skills
Telecommunications, Troubleshooting, Military Experience, Computer Hardware, Software Installation, Customer Service, Leadership, Networking, Security Clearance, Team Building, Windows
Education
New Horizons Computer Learning Center 2012 — 2015
Network Security
Full Sail University 2011 — 2012
Film and Digital Media
Kursua's Natural Hair Care and Services February 2014 - Present
It Works Global May 2013 - Present
Polk County School Board December 2012 - Present
Polk County School Board March 2011 - December 2012
Bright House Networks January 2007 - February 2009
Skills
Classroom Management, Healthcare, Small Business, New Business Development, Office Administration, Customer Retention, Customer Satisfaction, Customer Service, Health, Holistic Health, Beauty Industry, Lesson Planning, Classroom, Tutoring, Event Planning, Natural Products, Hair Care, Hair Extensions
Education
University of South Florida 2014 — 2016
Master of Public Health (MPH)
Florida Southern College 2009 — 2010
N/A, Registered Nursing/Registered Nurse
Polk Community College 2003 — 2006
Associate of Arts (AA), Liberal Arts and Sciences/Liberal Studies
Bright House Networks September 2013 - Present
Self-Employed October 2012 - Present
Florida Department of Law Enforcement January 2013 - August 2013
FSU Reading and Writing Center January 2012 - May 2013
Boss, Arrighi & Hoag, P.L. June 2012 - March 2013
Renegade Publishing Inc. August 2012 - December 2012
Innocence Project of Florida May 2012 - December 2012
Catch 23 April 2007 - January 2012
ARAMARK 2010 - 2012
FSView & Florida Flambeau August 2009 - May 2010
Skills
Editing, Ap Style, Poetry, Grammar, Non-fiction, MLA, Songwriting, Syntax, Creative Writing, Photoshop, Microsoft Office, Copy Editing, Wordpress, AP Style, Newsletters, Social Networking, Writing, Research, Customer Service, Technical Writing, Microsoft Word
Education
Florida State University 2009 — 2013
Bachelor of Arts (B.A.), Creative Writing
WFTS-TV February 2013 - Present
WTSP-TV July 2008 - January 2013
Bright House Networks April 2007 - June 2008
Walt Disney World 2005 - 2007
Walt Disney World 2004 - 2005
Walt Disney World 2000 - 2004
Skills
Computer Graphics, Film Editing, Digital Marketing, Online Advertising, Creative Writing, Dreamweaver, Photoshop, Event Management, Flash, Keynote, Microsoft Office, Outlook, Optimization, PowerPoint, Web Analytics, Web Applications, Mac OS X, Banner Ads, Web Project Management, Akamai, DoubleClick for..., Omniture, Brightcove, Newsmaker, Wide Orbit, ExactTarget, Helios, OS X, Digital Media, Media Buying, New Media
Education
Florida State University 1994 — 1998
Bachelor of Arts, Theater
Bright House Networks September 2013 - Present
Summit Broadband June 2012 - August 2013
Koneco Building Services April 2012 - June 2012
Venturi Cleaning January 2010 - March 2012
Mastec/Advanced Technologies June 2009 - August 2009
Metro Brokers/GMAC Real Estate 2008 - 2009
Echostar Satellite LLC January 1995 - October 2008
EchoStar Satellite LLC 1995 - 2008
EchoStar 1995 - 2008
EchoStar Satellite 1995 - 2008
Skills
Satellite, New Business Development, Sales, Marketing, Telecommunications, Sales Management, Contract Negotiation, Customer Satisfaction, Account Management, Operations Management, Team Building, Negotiation, Training, Competitive Analysis, Sales Process, Cold Calling, Management, Networking, Coaching, Business Strategy, Recruiting, Selling, Process Improvement, Purchasing, Leadership, Contract Management, Advertising, B2B, Inventory Management, Business Planning, Microsoft Office, Retail, Team Leadership, Customer Service, Troubleshooting, Direct Sales, Marketing Strategy, Sales Operations, Customer Retention, Market Research, Budgets, P&L Management, Cross-functional Team..., Business Development, Product Marketing, Salesforce.com, CRM, Broadband, Call Centers, Solution Selling
Education
Gwinnett Technical College 2000 — 2003
Associates Degree, Business Management
Ulster County Community College
Bright House Networks March 2014 - Present
Winn-Dixie Stores October 2004 - April 2013
Self Employed January 2004 - January 2011
ERA Professional Real Estate, Inc. January 2009 - December 2010
CARES December 2000 - June 2005
Walt Disney World May 1998 - December 2003
Skills
Social Media, Customer Service, Marketing, Sales, Social Media Marketing, Facebook, Computing, Network, Real Estate, Windows, Windows Server, Microsoft Excel, Microsoft Word, Microsoft Office, Hardware, Software Installation, Troubleshooting, Computer Repair, Windows 7, Network Administration, XP, PC building, Wireless Networking, Wireless, DOS, Network Design, WAN, Antivirus, Network Topology, Home Networking, Hardware Diagnostics, Windows support, WiFi, Problem Solving, LAN, Active Directory, Customer Satisfaction, Operating Systems, System Administration, Windows Vista, Servers, Windows XP, Networking
Education
Kaplan University 2011 — 2013
BS, Information Technology
Florida Southern College 1997 — 2000
BA, Theatre
Hernando Christian Acadamy 1995 — 1997
3.9
D & L Advertising LLC 2012 - Present
Beautiful Daytona Beach March 2010 - Present
Black Crow Media April 2011 - December 2012
Bright House Networks 1998 - 2012
Drubner Broadcasting 1986 - 1991
ARCVLSC Summer 1967 1967 - 1975
Skills
Finding Opportunities, Creative Solutions, Sales, Setting reasonable and..., Creative Writing, Voiceovers, Commercial Production, Social Networking, Event Management, Event Planning, Social Media, Social Media Marketing, Customer Service, Marketing Strategy, New Business Development, Public Relations, Marketing, Marketing Communications, Public Speaking, Team Building, Advertising, Management
Education
University of North Florida
Florida Community College at Jacksonville
Associate's degree, General Studies
Bright House Networks January 2013 - Present
Property Preservation March 2013 - Present
Cox Communications January 2001 - August 2011
Qwest March 1995 - February 2000
Skills
Telecommunications, Troubleshooting, VoIP, Microsoft Office, Customer Service, Cisco Technologies, Call Centers, Outlook, TCP/IP, Wireless, Technical Support, Digital Cable, Cable Broadband, Telephone Skills, Structured Cabling
Education
Florida Metropolitan University 2002 — 2004
South Cobb High School 1986 — 1990
Bright House Networks September 2005 - Present
Pinellas County Urban League July 2004 - September 2005
Labor Line Incorporated August 2000 - July 2004
US Army 1971 - 1995
Skills
Employee Relations, Team Building, Customer Service, Leadership Development, Recruiting, Applicant Tracking..., Onboarding, Human Resources, Training, Performance Management, Talent Acquisition, Conflict Resolution, Employee Training, Screening, Management, Leadership, Employee Benefits, Interviews, New Hire Orientations, Call Centers, Time Management, Networking, Coaching, Customer Retention, Program Management, Hiring, Project Management, Vendor Management, Process Improvement, Employee Engagement, College Recruiting, Cold Calling, Organizational..., Temporary Placement, Talent Management, Benefits Administration, Personnel Management, FMLA, Security, HRIS, PeopleSoft, Deferred Compensation, Technical Recruiting, Labor Relations, Internet Recruiting, Succession Planning, Staffing Services, Career Development, Resume Writing, Job Fairs
Education
Florida Metropolitan University 1999 — 2001
Master's
University of the State of New York 1988 — 1990
BS
St. Petersburg College 1971 — 1972
First Data Corporation August 2014 - Present
PwC December 2011 - August 2014
Veredus 2011 - 2012
J.P. Morgan June 2011 - December 2011
JPMorgan Chase October 2009 - June 2011
Bright House Networks March 2008 - August 2009
Verizon July 2007 - March 2008
Skills
Unix, Agile Methodologies, Oracle, PMP, Java, SDLC, IT Management, Visio, Software Project..., Weblogic, JSP, Disaster Recovery, Business Intelligence, JDBC, Integration, Microsoft SQL Server, Java Enterprise Edition, IT Strategy, Project Management, Telecommunications, SQL, SharePoint, Technical Support, Unix Shell Scripting, ITIL, Access, Data Warehousing, Database Design, Perl, MS Project, .NET, Requirements Gathering
Education
Georgia Institute of Technology 2014 — 2017
Master of Business Administration (M.B.A.), MBA Candidate
University of South Florida 2008 — 2010
Masters, Management Information Systems
University of Florida 2003 — 2007
Bachelors, Computer Engineering
West Point 2000 — 2003
Aeronautical Engineering
Multi Cultural Media Solutions, Inc. April 2011 - Present
Bright House Networks November 2001 - April 2011
Skills
Advertising, Media Planning, Marketing Strategy, Sales, Brand Development, Public Relations, Account Management, Sales Management, Digital Marketing, Digital Media, Strategic Partnerships, Marketing, Market Research, New Business Development, Social Media Marketing, Online Advertising, Online Marketing, CRM, Event Planning, Strategic Planning, Business Development, Direct Marketing, Lead Generation, Integrated Marketing, Email Marketing, Social Networking, Advertising Sales, Mobile Marketing, Media Buying, Leadership, Marketing Communications, SEM, Brand Management, SEO, B2B, Marketing Research, Digital Strategy, Product Marketing, PPC, Market Planning, Social Media, Interactive Marketing
Education
Gardner-Webb University 1984 — 1986
B.S., Marketing & Business Adm.
inContact September 2014 - Present
Bright House Networks December 2013 - September 2014
Windstream Communications March 2008 - December 2013
FDN Communications January 2001 - February 2008
NewSouth Communications July 1999 - December 2000
Graybar January 1995 - February 1999
Skills
MPLS, VoIP, Telecommunications, T1, SIP Trunking, Managed Services, Ethernet, IP, SIP, Telephony, WAN, Network Design, Metro Ethernet, Cloud Computing, Wireless, Data Center, LAN-WAN, PRI, MPLS VPN, Cisco Technologies, Network Security, Switches, DSL, VPN, Firewalls, Integration, Adtran, Fiber Optics, Internet Services, Optical Fiber, Networking, Hosted Services, Co-location, Sales Engineering, Cisco Routers, Security, Troubleshooting, Disaster Recovery, Unified Communications, Sales Management, DS3, QoS, TDM, Routers, Network Architecture, Data Services, Long Distance, Broadband, Virtualization, Telecommunication...
Education
Douglas Anderson School of the Arts
Florida Community College at Jacksonville
PwC May 2015 - Present
Bright House Networks December 2004 - May 2015
Skills
Project Management, Captivate, Instructional Design, SharePoint, System Administration, Microsoft Excel, Knowledge Management, Access, Communication, Databases, HTML, Adobe Acrobat, Web 2.0, Teamwork, MS Project, Adobe Premiere, Cornerstone OnDemand, LMS, Rapid E-Learning..., CSS, Microsoft Word, Business Analysis, Requirements Analysis, Adobe PhotoShop, Database Administration, Articulate, JavaScript, SQL, Microsoft Access, Microsoft Project, Microsoft Powerpoint, Microsoft Visio, SharePoint Designer, InfoPath, SharePoint Workflows, Achieve Global, Training & Development, Report Writing, Highly Analytical, Creative Leadership, Personal Initiative, Digital Literacy, Reporting & Analysis, CCS, E-learning, Crystal Reports, IIS, Windows Server, R Programming, Python
Education
Florida Metropolitan University 2002 — 2004
AS, Management Information Science, 3.5
Bright House Networks August 2012 - Present
Cablevision 2010 - 2012
Fastenal July 2006 - August 2009
Skills
Sales, Direct Sales, Account Management, Sales Operations, Cold Calling, Customer Retention, Sales Management, Sales Presentations, Sales Process, Salesforce.com, Solution Selling, B2B, Customer Satisfaction, Customer Service, Leadership, Team Leadership
Education
Fordham University 1988 — 1991
Bachelor of Science (BSc), Biochemistry
Fidelity National Information Services December 2012 - Present
Fidelity National Information Services April 2012 - December 2012
Bright House Networks October 2009 - November 2011
Bright House Networks January 2007 - October 2009
Bright House Networks June 2006 - January 2007
Bright House Networks June 2004 - June 2006
Education
Grand Canyon University 2011 — 2015
Christian Studies
White & Case LLP July 2014 - Present
Primerica June 2014 - Present
Bright House Networks March 2007 - October 2012
Georgia Outdoor Therapeutic Program March 2005 - March 2007
Diamond Products March 2004 - January 2005
Cendant 2002 - 2002
Raymond James Financial Inc. 1997 - 2001
Skills
Recruiting, Employee Relations, Personnel Management, Human Resources, Payroll, HRIS, Management, Onboarding, Performance Management, Deferred Compensation
Education
Georgia Southwestern State University
BBA, Busniess Administration
Gulf Coast Marketing Services November 2008 - Present
Gulf Coast Marketing Services November 2008 - Present
SCORE 2010 - 2014
SCORE 2010 - 2014
WTSP-TV March 2008 - October 2008
Cox Media November 2005 - February 2006
Clear Channel Radio-Las Vegas April 2005 - November 2005
Bright House Networks 1998 - 2005
KRBE 1978 - 1983
Skills
Advertising, Advertising Sales, Outdoor Advertising, Media Buying, Media Production, Social Networking, Radio Advertising, Direct Mail, Direct Sales, Inside Sales, Event Planning, Event Management, Event Marketing, Television, Sales, Marketing, Radio, Media Planning, Online Marketing, Direct Marketing, Email Marketing, Digital Marketing, Digital Media, Market Planning, Mobile Marketing, Integrated Marketing, Online Advertising, Small Business, Brand Development, Social Media Marketing, Sponsorship, Lead Generation
Education
Franklin University
BS, Business
Hudson High School
Graduated from Hudson High Schoool, Business
Bright House Networks February 2015 - Present
Private Company January 2012 - January 2015
Comulogix, Inc. April 2009 - June 2012
PODS 2006 - 2009
Skills
Software Development, Databases, Requirements Analysis, Analysis, .NET, Microsoft SQL Server, Management, Integration, VB.NET, SDLC, Testing, SharePoint, Data Center, Consulting, ASP.NET, C#, Visual Studio, Agile Methodologies, CSS, Networking, Business Analysis, Vendor Management, Project Management, Process Improvement, Program Management, Start-ups, CRM, SOA, SOAP
Education
Florida Metropolitan University 1995 — 1997
AS, Computer Science
Florida Metropolitan University
Associate's degree, Computer Science
Bright House Networks September 2011 - Present
Sprint July 2009 - October 2011
Sprint July 2008 - July 2009
Sprint January 2007 - July 2008
Embarq January 2006 - January 2007
Sprint September 2004 - December 2005
Sprint October 1999 - September 2004
Sprint June 1997 - October 1999
Education
Rollins College - Crummer Graduate School of Business 1998 — 2001
Masters, Business Administration - Finance
Georgia Institute of Technology 1993 — 1997
Bachelor, Electrical Engineering
Bright House Networks October 2002 - Present
Hancock Information Group October 2000 - October 2001
Marriott Vacation Club International 1995 - 2000
Skills
Call Center, Vendor Management, Account Management, Telecommunications, Team Building, Customer Experience, Sales Management, Team Leadership, Strategic Planning, Project Management, Lead Generation, New Business Development, Sales, Coaching, Customer Service, Solution Selling, Call Centers, Customer Satisfaction, Customer Retention, Process Improvement, Leadership, Training, Management, Program Management, Strategic Partnerships
Education
Fort Hays State University 2009 — 2013
Bachelor's degree, Organizational Leadership
Fordham University 1993 — 1995
Biology
Bright House Networks June 2012 - Present
Bright House Networks October 2009 - June 2012
Bright House Networks February 2003 - November 2009
T2 Software Services February 2003 - March 2006
Skills
Telecommunications, Visio, VoIP, Vendor Management, Call Centers, Broadband, Integration, Troubleshooting, Project Management, SharePoint, Wireless, Process Improvement, Networking, Software Documentation, IP, Program Management, PMP, Testing, Cisco Technologies, Cross-functional Team..., Technical Writing, SDLC, Telephony, Team Leadership, Quality Assurance, Ethernet, Requirements Analysis, Computer Network..., Security, Business Analysis, Technical Support, System Deployment, ITIL, Network Engineering, Data Center, Network Design, TCP/IP
Education
Florida International University - College of Business Administration 2006 — 2009
Bachelor of Science (BS), Business Administration and Management, General
Lockheed Martin March 2015 - Present
Lockheed Martin January 2014 - Present
US Navy Reserve January 2008 - Present
Bright House Networks June 2012 - December 2013
National Technology Associates January 2012 - March 2012
L-3 Communications Integrated Systems July 2008 - November 2009
AECOM December 2008 - September 2009
US Navy January 2000 - January 2008
Skills
Logistics, Inventory Management, Accounting, Transportation, Customer Service, Military, Marketing, Management, Team Building, Microsoft Office, Leadership, Strategic Planning, Microsoft Excel, Team Leadership, Microsoft Word, Security Clearance, Military Experience, Navy, Teamwork, Troubleshooting, Security, PowerPoint, Training
Education
Full Sail University 2009 — 2011
EBBS, Entertainment Business
Full Sail University 2009 — 2011
Bachelor of Science, Business
Golf Channel September 2015 - Present
GolfNow March 2015 - September 2015
Bright House Networks October 2014 - March 2015
Bright House Networks September 2011 - October 2014
DMEautomotive February 2010 - September 2011
Atex May 2006 - February 2010
Teksolvers October 2004 - May 2006
Express Signs & Graphics, Inc. January 2003 - October 2004
Skills
User Experience, Web Design, CSS, Graphic Design, Illustrator, Email Marketing, HTML 5, jQuery, Photoshop, InDesign, Layout, JavaScript, HTML, User Interface, Logo Design, Web Applications, Mobile Web Design, CSS3, SEO, HTML5, PHP, Digital Media, User Experience Design, Corporate Branding, ActionScript, Website Development, Front End Developer, CQ5, HTML emails, SASS, WordPress
Education
Full Sail University 2014 — 2015
Master of Science, Internet Marketing
Full Sail University 2010 — 2013
Bachelor of Science, Graphic Design
Bright House Networks November 2010 - Present
WKMG-TV 1996 - 2010
KWCH TV 1993 - 1996
WRDW TV 1990 - 1993
Skills
Strategic Communications, Broadcast, Media Relations, Journalism, Video Production, Press Releases, Crisis Communications, Broadcast Journalism, Editing, Public Relations, Corporate Communications, ENPS, New Media, Storytelling, Television, Publicity, Video, Digital Media, Breaking News, Web Content, Copywriting, Content Strategy, Copy Editing, Speech Writing, News Writing, Blogging, Internal Communications, Newsletters, Editorial, Content Development, Content Management, Spokesperson, Non-linear Editing
Education
Georgia Southern University 1984 — 1987
BS, Journalism
Bright House Networks December 2010 - Present
Bright House Networks September 2008 - December 2010
Bright House Networks March 2006 - September 2008
Bright House Networks March 2004 - March 2006
Time Warner Cable August 2002 - March 2004
Time Warner Cable July 2000 - August 2002
Time Warner Cable August 1998 - July 2000
Skills
IP, Telecommunications, Vendor Management, Ethernet, Troubleshooting, Computer Network..., Process Improvement, Project Management, Operational Management, Database Administration, Data Analysis, Linux
Education
Grantham University 2015 — 2017
Master of Science (MS-IMPM), Information Management – Project Management, New Graduate Student
Florida Technical College 2013 — 2015
Bachelor of Science in Business (B.S.B.), Emphasis on Project Management, Graduate
Florida Technical College 2002 — 2003
Associate of Science (A.S.), Electronics & Computer Technology, Graduate
Cleveland Institute of Electronics 1990 — 1991
Diploma, American TV and Communications Cable TV Technician Training Program
Florida Technical College 1988 — 1989
Diploma, Electrical/Electronics Maintenance and Repair Technology
Rockledge High School 1980 — 1984
U.S. Customs and Border Protection May 2010 - July 2015
Bright House Networks June 2008 - May 2010
City of Key West Florida March 2004 - May 2008
U.S. Coast Guard November 1998 - March 2003
City Water Light and Power May 1998 - October 1998
Menard Ambulance Service October 1996 - May 1998
City of Springfield, IL May 1995 - October 1996
Skills
Project Management, Security, Microsoft Office, Enforcement, Customer Service, Police, Policy, Government, Training, Emergency Management, First Aid, Supervisory Skills, Leadership, Program Management, Security Clearance, Windows, Troubleshooting, Management
Education
Florida Keys Community College 2004 — 2004
Police Academy
Lincoln Land Community College 1995 — 1998
Emergency Medical Technician Paramedic /Fire Science
St. Petersburg College
Digital Arts
Bright House Networks May 2014 - Present
Berkshire Associates Inc. January 2012 - May 2014
Altegrity June 2011 - December 2011
Comcast Cable June 2007 - January 2011
Education
Georgetown University 2012 — 2014
Master’s Degree, Diversity and Inclusion Management
Howard University 2007 — 2011
Bachelor of Arts (B.A.), Journalism
StubHub September 2013 - Present
Nova Southeastern University November 2014 - February 2015
Landmark January 2014 - March 2014
Embassy English February 2012 - September 2013
Embassy English June 2012 - August 2012
Centro Colombo Americano February 2010 - December 2011
Ferretería Caldas January 2009 - February 2010
Bright House Networks June 2008 - December 2009
Store on Sale USA Inc. July 2007 - December 2009
Comcast Cable August 2006 - July 2007
Skills
Public Speaking, Information Technology, Time Management, Leadership Development, Microsoft Office, Social Media Marketing, Presentation Development, Program Management, Social Networking, Mobile Technology, Video Editing, Personal Development, Marketing, Student Engagement, Student Development, Sales, SQL, C++, Teaching English as a..., Life Coaching, Mentoring, Event Management, E-Learning, Customer Service, Team Building, Networking, Educational Technology, Great communications..., Organization &..., Database Management, Computer Networking, Java, Eclipse, Unix, Visual Studio, Management, Training, Social Media, Leadership
Education
Nova Southeastern University 2012 — 2016
Software Engineering, Computer Engineering
Landmark Education 2013 — 2014
Landmark Graduate, Personal and Professional Growth
St. Petersburg College 2007 — 2008
Information Technology Management, Computer Science
Florida International University 2006 — 2007
Information Technology Management, Computer Science
Miami Lakes Educational Center 2002 — 2006
High School Diploma, Network Administration
TCS America Inc November 2014 - Present
Stonegate Mortgage Corporation (NYSE: SGM) February 2014 - September 2014
C&S Indianapolis Logistics August 2011 - January 2014
Scherger January 2010 - August 2011
Art Institute June 2008 - January 2010
Bright House Networks October 2005 - December 2007
The SMS Group September 2004 - June 2005
Emerson Climate Technologies June 1999 - September 2004
Skills
Computer Hardware, Operating Systems, Research, Active Directory, Windows 7, Mac OS X, OS X, XP, VPN, Technical Support, Servers, Customer Service, Laptops, Help Desk Support, Wireless Networking, Routers, TCP/IP, SQL, Databases, System Administration, Windows XP, Troubleshooting, Software Installation, Windows Server, Disaster Recovery, Microsoft Exchange
Education
Franklin University 2005 — 2008
Bachelor Degree, Information Technology
Edison State Community College 1997 — 2000
Associate Degree, Information Systems
Bruno White Entertainment, Inc. Lead VideographerUnited States Department of DefenseNovember 2006 - Present
The University of Akron August 2009 - Present
NASA - National Aeronautics and Space Administration November 2006 - Present
University of Florida August 2012 - Present
CafeMom March 2012 - August 2014
Bright House Networks January 2012 - August 2014
Walt Disney World November 2006 - August 2014
Walt Disney World November 2006 - August 2014
ABC Television November 2006 - August 2014
CBS Corporation November 2004 - August 2014
Skills
Camera, Camera Skills, Camera Operation, Camera Assistant, Digital Cameras, Canon Cameras, Video, Videography, Video Production, HD Video, Digital Video, Music Videos, Web Video, Film Production, Teleprompter Operation, Glidecam, Photography, Digital Photography, Event Photography, Photojournalism, Wedding Videos, Commercials, Live Events, Infomercials, Music Video Production, On-camera Interviews, Case Studies, Sports Videography
Education
Full Sail University 2004 — 2005
Associate’s Degree, Television and Film Production
Full Sail University 2005 — 2006
Bachelor’s Degree, Entertainment Business and Law
University of Florida August 2014 - Present
ExxonMobil December 2014 - August 2015
Bright House Networks May 2014 - August 2014
Crime Prevention Security Systems June 2013 - October 2013
Phi Theta Kappa May 2012 - May 2013
Florida State College at Jacksonville January 2012 - May 2013
Carnival Cruise Lines September 2009 - March 2011
Skills
Microsoft Office, HTML, Teamwork, PowerPoint, Social Media, Leadership, Event Planning, Public Speaking, Web Development, Windows 7, Team Leadership, Customer Service, Microsoft Word, Time Management, Outlook, Microsoft Excel, Troubleshooting, Java, Project Management, Programming, Blogging, Team Building, Windows, JavaScript, Software Documentation, Computer Hardware, SQL, WordPress, Ubuntu, CSS, Web Design, PHP, HTML 5, C, Photoshop, Computer Science, XML, Databases, Visio, C++, Linux, Research, Training, Oracle, Python, Management, Web Applications, Node.js, MongoDB, AngularJS
Education
University of Florida 2013 — 2016
Bachelor of Science (BS), Computer Science
Florida State College at Jacksonville 2011 — 2013
Associate of Arts (A.A.), Mathematics and Computer Science
InSource, Inc July 2015 - Present
Bright House Networks October 2013 - Present
Northwestern Mutual July 2012 - July 2014
MorganStanley SmithBarney LLC January 2012 - June 2012
Morgan Stanley Smith Barney January 2012 - June 2012
Merrill Lynch September 2011 - January 2012
Skills
Series 7, Investments, Financial Analysis, Retirement Planning, Portfolio Management, Strategic Financial..., Customer Service, Access, Budgets, Analysis
Education
Florida State University
St. Petersburg College, College of Business
Bachelor of Science2012
Bright House Networks May 2007 - Present
First United Methodist Church of Pinellas Park 2010 - Present
Boy Scouts of America 2012 - Present
The Marine Corps Reserve Association January 2002 - January 2008
PharMerica 2006 - May 2007
Skills
coax cable splicing, RF Ingress and Egress..., Customer Service, C++, Python, Live Sound, Public Speaking, Adobe Creative Suite, USMC Veteran, Committees, Volunteering, Youth Ministry, Computer Repair, Cake Decorating
Education
St. Petersburg College 2013 — 2015
Associate of Arts (A.A.), 3.8
Full Sail University 2003 — 2006
Associate of Science (A.S.), Computer Games and Programming Skills
DDG May 2015 - Present
Gen II Fund Services, LLC November 2014 - May 2015
Chi Omega Central Florida Alumnae Association January 2014 - November 2014
The Nassal Company March 2013 - November 2014
Chi Omega Fraternity Psi Mu Chapter January 2012 - November 2014
Bright House Networks October 2012 - March 2013
Integrated Business Group, Inc. January 2012 - September 2012
Skills
Accounting, Accounts Payable, Budgets, Finance, Microsoft Excel, Microsoft Office, Customer Service, Outlook, PowerPoint, Event Planning, Fundraising, Microsoft Word, Public Speaking, Social Media, Public Relations, Time Management, Accounts Receivable
Education
Florida State University 2006 — 2010
Bachelor of Science (BS), Finance, General
General Dynamics Information Technology March 2015 - Present
University of Phoenix January 1997 - Present
Connextions June 2014 - September 2014
AMERICAN SYSTEMS September 2012 - March 2014
Professional Opportunities Program for Students, Inc. December 2011 - September 2012
Bright House Networks December 2007 - September 2011
Orange County Public Schools July 2004 - June 2007
Lockheed Martin January 2003 - April 2004
Lockheed Martin July 2002 - December 2002
Lockheed Martin July 1988 - June 2002
Skills
Microsoft Office, Microsoft Word, Customer Service, Microsoft Excel, Outlook, Marketing, Strategy, Project Management, E-Learning, Coaching, Leadership Development, Training, Program Management
Education
Full Sail University 2015 — 2016
Masters Degree in Internet Marketing, The Evolving World of Multi-Channel Marketing and the Complex Issues Available through the Internet., 4.0
Webster University 1991 — 1992
Master of Business Administration (MBA) with a specialization in Management, An integration of information/theories of business that share tools & techniques for problem solving, 3.5
Southern Illinois University, Edwardsville 1982 — 1988
B.S.B.A. with a Major in Management, An Understanding of Functional Business, the Behavior of Organizations and Decision-Making Processes, 3.0
Bright House Networks March 2015 - Present
Haneke Design February 2015 - March 2015
Syniverse April 2014 - October 2014
Syniverse Technologies March 2011 - October 2014
Syniverse Technologies June 2008 - April 2011
SOE Software November 2007 - June 2008
Environmental Lighting Concepts January 2007 - November 2007
Syniverse Technologies May 1995 - January 2007
Little Monkeys Coffeehouse July 2001 - March 2004
MediaWorks April 1987 - May 1995
Skills
Product Management, Web Development, Project Management, Account Management, Marketing, SMS, Management, Strategy, Cross-functional Team..., Vendor Management, Wireless, Competitive Analysis, Business Planning, Strategic Partnerships, Telecommunications, Strategic Planning, Product Launch, Mobile Technology, Product Marketing, Integration, Solutions Marketing, New Business Development, Content Management, Marketing Strategy, Mobile Communications
Education
University of South Florida
BFA, Fine Art
Florida State University
AA, General Studies
Nova Southeastern University
Bachelor of Science (B.S.), Professional Management
Dale Carnegie
N/A, Public Speaking
AMA - American Marketing Assoc.
N/A, Marketing
Plant High School
Bright House Networks Account Retention ManagerBright House Networks2008 - 2011
Orlando Sentinel Communications May 2006 - July 2007
Skills
Account Management, Customer Retention, Broadband, Call Center, VoIP, Telecommunications, Optical Fiber, Metro Ethernet, Call Centers, Unified Communications, Managed Services, Telephony, Wireless, Selling, Marketing, Ethernet
Education
Florida Southern College
Business Administration and Marketing Management
Valencia Community College
Wide Open West July 2013 - 2014
Bright House Networks 2008 - 2012
Vision Cable - Knology 1983 - 2005
Verizon 1996 - 2002
Skills
Telecommunications, Account Management, Solutions Marketing, Key Account Management, Renewals, Small Group..., Needs Analysis, Solution Selling, Call Centers, Sales Process, Sales Presentations, Channel Partners, IP, Selling, Cold Calling, Data Center, B2B, Avaya, Strategic Partnerships, Go-to-market Strategy, Building Relationships, Sales Operations, Networking, Salesforce.com, Wireless, Co-location, Fiber Optics, Mobile Devices, VoIP, IVR
Education
Florida State University
Bachelor of Science (BS), Busines - Marketing
Clearwater Central Catholic
&Barr August 2015 - Present
Bright House Networks March 2014 - August 2015
Champs Sports August 2013 - March 2014
XOS Digital/SEC Digital Network December 2012 - August 2013
XOS Digital November 2010 - December 2012
Florida A&M University College of Law June 2009 - June 2010
Mobile Campus October 2007 - October 2008
Mobile Campus August 2006 - October 2007
Georgia Southern University August 2003 - May 2004
Skills
Digital Media, Digital Marketing, Sports Marketing, Integrated Marketing, Sponsorship, Social Media Marketing, Social Media, Event Management, Marketing, Mobile Marketing, Marketing Strategy, Advertising, Facebook, Sports, Marketing Communications, Copywriting, Online Advertising, Sports Management, OpenX, Creative Direction, Media Planning, Digital Strategy, Sponsorship Sales, Content Strategy, comScore, Quantcast, Digital Ad Trafficking, DoubleClick for..., Strategy, Mobile Devices, Start-ups
Education
Georgia Southern University
Master of Science, Sport Management
University of Central Florida
Bachelor of Arts, Public Administration
Airgas July 2014 - Present
Bright House Networks February 2010 - May 2014
MarineMax February 2005 - November 2009
Knobe's Office Supply and Equipment March 1993 - November 2004
Skills
Inside and Business to..., Retail Management, Organizational..., New Business Development, Sales Operations, Time Management, Customer Retention, Team Leadership, Customer Engagement, Customer Support, Customer Oriented, Microsoft Office, Microsoft Word, Telephone Skills, Coaching, Call Centers, Communication Skills, Supervisory Skills, People Development, Account Management, Sales, Management, B2B, Customer Service, Retail, Customer Satisfaction, Strategic Planning, CRM, Social Media, Sales Management, Team Building
Education
Florida State University
Mass Communication/Media Studies
St. Petersburg College
Associate of Arts (AA), Mass Communication/Media Studies
Berkeley Prep
Freelance Motion Picture Technician September 2014 - Present
BEYOND IMAGINATION MEDIA SERVICES, LLC January 2010 - September 2014
Bright House Networks May 2006 - February 2010
Freelance September 1992 - February 2006
Skills
Creative Direction, Video, Advertising, Commercials, Film, Photography, Music Videos, Producing, Lighting, Project Management, Motion Graphics, Video Production, Management, Television, Broadcast, Final Cut Pro, Video Editing, Social Media, Camera, Digital Media, Camera Operating, HD Video, Film Production, Production Managment, Media Production, Documentaries, Camera Operation, Multimedia, New Media, Post Production
Education
Full Sail University 1992 — 1993
Associates Degree, Film and Video Production
District School Board of Pasco County August 2013 - Present
Bright House Networks October 2006 - August 2010
Stream Global Services 2003 - 2006
IBM 1995 - 2000
Skills
Management, Team Leadership, Team Building, Coaching, Call Center, Process Improvement, Vendor Management, Project Management, Workforce Management, Troubleshooting, Outsourcing, Quality Assurance, Call Centers, Cross-functional Team..., Visio, Networking, Program Management, Business Analysis, Customer Satisfaction, Telecommunications, Analysis, Integration, Account Management, Project Planning, Leadership, Team Management, Service Delivery, VoIP, System Administration, Customer Service, Change Management, Software Documentation, IT Management, Technical Support, Cloud Computing, Training, Operations Management, Data Center, Security
Education
Florida Metropolitan University 1991 — 1995
Bachelor’s Degree, Business Administration (BBA), Minored in Computers, Finance, Economics
Company Confidential July 2013 - March 2014
Comcast Cable October 2010 - June 2013
Comcast Cable January 2008 - October 2010
Bright House Networks June 2005 - January 2008
Bright House Networks June 2002 - June 2005
AOL Time Warner Cable January 2000 - June 2002
GTE Data Services (Computer Professional Staffing) August 1999 - January 2000
TEKsystems May 1998 - May 1999
Comcast Telephony Communications of Florida, Inc. August 1997 - March 1998
Supercomputer Computations Research Institute (SCRI) @ FSU January 1997 - August 1997
Skills
Windows, IP, Network Engineering, DOCSIS, Ethernet, Network Architecture, MPLS, Network Design, VoIP, BGP, TCP/IP, Routing, Cisco Technologies, IPv6, OSPF, Cisco IOS, Routers, Juniper, Broadband, Routing Protocols, SNMP, DWDM, System Deployment, Network Administration, QoS, Troubleshooting, Integration, ATM networks, Supercomputing, WAN, Linux, Unicos, RS/6000, AIX Administration, Solaris, Turbo Pascal, Ada programming, C++, x86 Assembly, Mac OS X, Windows XP Pro, Windows Vista, Microsoft Windows 98, Data Analysis, Big Data, Gensym G2, Hadoop, R (GNU S), IPDR, Software Development
Education
Florida State University 1993 — 1999
BS, Computational Sciences
Fletcher Sr. High 1990 — 1993
Computer Science and Physics
Vector Learning December 2013 - Present
Bright House Networks January 2013 - December 2013
Bright House Networks August 2004 - January 2013
AOL June 2002 - August 2004
Skills
Networking, Technical Support, TCP/IP, Routers, Operating Systems, VoIP, LAN-WAN, Troubleshooting, Switches, Ethernet, Cisco IOS, Network Engineering, Cisco Technologies, Computer Network..., Cisco Routers, WAN, Computer Hardware, Telecommunications, Network Administration, DOCSIS, IP, OSPF, BGP, DNS, MPLS, HTML 5, XML, CSS, PHP, JavaScript, Subnetting, ASP.NET, Servers, Active Directory, EIGRP, LAN/WAN, Alcatel, RIP, IPv4, IPv6, Firewalls, Server 2008R2, Routing, Switching, VLAN, Network Design, Server 2008, Server 2008 R2, Shoretel, HP Procurve
Education
Grantham University 2012 — 2013
Bachelors, Computer Information Systems, 3.97
Jones International University 2010 — 2012
Associates, Business IT Administration (SUMMA CUM LAUDE), 4.0
UMass Boston 2000 — 2000
No degree earned, Computer Science
Everett High School 1995 — 1999
Business/Commerce, General
Everett High School
StartUp Company in Mobile App June 2015 - September 2015
Alpha Kappa Psi January 2014 - December 2014
Bright House Networks May 2014 - August 2014
Ghanaian Businesses (“Challenges of Doing Business in a Developing Country”) May 2014 - May 2014
Commercial Mendys' July 2012 - January 2014
Qtego Auction Technology March 2013 - August 2013
Education
The Johns Hopkins University
Master of Science (M.S.), Computer Science
General Assembly
Data Analysis
University of Tampa 2012 — 2014
Bachelor of Science (B.S.), International Business Management Information Systems Marketing
Jacksonville University 2011 — 2012
Bachelor of Science (B.S.), Marketing
Bright House Networks March 2012 - Present
American Trailer Rentals July 2011 - March 2012
Lenox Parc; REMACC Properties June 2010 - July 2011
Down Under Apartments; Tarantino Properties March 2009 - May 2010
Vintage Poinnt Apartments; The Mullins Companies September 2008 - March 2009
Education
Florida State University 2004 — 2008
Bachelor of Science (B.S.), Family and Consumer Sciences/Human Sciences
Bright House Networks March 2015 - Present
Golf Channel March 2008 - April 2013
Comcast November 2010 - March 2011
Comcast August 2006 - March 2008
Comcast November 2002 - August 2006
Otis Elevator October 1995 - March 2002
Skills
Employee Relations, Talent Management, Onboarding, Succession Planning, Performance Management, Employee Engagement, Recruiting, Human Resources, Talent Acquisition, Coaching, Workforce Planning, Organizational..., Leadership Development, Change Management, Mergers & Acquisitions, Leadership, Employee Benefits, Organizational..., Interviews, New Hire Orientations
Education
Georgetown University - The McDonough School of Business
Master of Business Administration (M.B.A.)
College of Notre Dame of Maryland
B.A., English
Bronx High School of Science
Academic, Academic
Republican Party of Florida September 2014 - Present
Pro Racing Group September 2014 - Present
The Victory Group, Inc. February 2014 - September 2014
Harris Media LLC April 2013 - February 2014
Bright House Networks January 2012 - January 2014
2012 Republican National Convention February 2012 - September 2012
CEA Marketing Group February 2011 - September 2011
Torres MarketingAdvertising December 2008 - February 2011
University of South Florida April 2001 - 2011
DR Horton January 2010 - October 2010
Skills
Brand Awareness, Social Media, Advertising, Event Management, Radio, Integrated Marketing, Social Media Marketing, SEO, Blogging, Marketing, Brand Communication, Organizational..., Marketing Strategy, Public Speaking, Corporate Branding, Corporate Training, Online Advertising, Digital Strategy, Email Marketing, Facebook, Leadership, Media Relations, Strategy, Broadcast, Social Networking, Strategic Communications, Fundraising, CRM, LinkedIn, Public Relations
Education
Florida International University 1998 — 2000
Communications
American Senior High School 1994 — 1998
High School Diploma
Fleetmatics November 2013 - Present
Special Editions Publishing 2011 - October 2013
Bright House Networks May 2011 - November 2011
Cablevision February 2010 - June 2011
TradeCo Securities 2011 - 2011
Grayson Financial LLC 1999 - 2003
Skills
Sales Management, New Business Development, Account Management, Sales, Marketing Strategy, Marketing, Lead Generation, Online Advertising, Advertising, Business Development, Direct Sales, Social Media Marketing, Sales Operations, Email Marketing, Direct Marketing, Forecasting, Product Development, Strategic Planning, Salesforce.com
Education
Fordham University 2002 — 2004
SUNY Albany 1996 — 1997
Fordham Prep 1992 — 1996
Experis/PwC March 2015 - Present
Bright House Networks December 2008 - February 2015
MediaDesignGroup LLC 2005 - 2012
Bright House Networks 2002 - 2008
Time Warner Cable 1998 - 2001
RoadRunner/Time Warner Cable July 1997 - September 1998
IBM 1996 - June 1997
Skills
Telecommunications, VoIP, Project Management, Computer Network..., Wireless, Vendor Management, PMP, Troubleshooting, Integration, Software Development, Program Management, Business Process, Networking, Data Center, Visio, Product Development, Cisco Technologies, Call Centers, IP, System Deployment, Disaster Recovery
Education
Palm Beach State College 2014 — 2015
Bachelor's Degree, Information Technology Management - Database Administration
Florida State University 2006 — 2007
CWB, FSU Certified Webmaster
University of South Florida 1995 — 1998
Political Science major
Hillsborough Community College
Associate in Arts, Computer Information Systems
Bright House Networks January 2006 - May 2013
NitroMed-Publicis Selling Solutions 2005 - 2006
Alza Pharmaceuticals/Ortho-McNeil 2000 - 2005
Watson Clinic 1995 - 2000
Cypress Gardens, Anheuser-Busch Theme Park 1994 - 1995
Forrest General Hospital 1991 - 1994
Skills
Telecommunications, Branding & Identity, Sales, Direct Sales, Call Center, Public Relations, Customer Service, Account Management, New Business Development, Leadership, Marketing Strategy, Operations Management, Team Leadership, Negotiation, Selling, Product Marketing, Call Centers, Marketing, Training, Competitive Analysis, Social Media Marketing, Networking, Leadership Development, Business Development, Cold Calling, Sales Management, Customer Satisfaction, Strategic Planning, Project Management, Online Advertising, Advertising, Contract Negotiation, Team Building, Wireless, Coaching, Budgets, Customer Retention, Public Speaking, Program Management, Trade Shows
Education
Florida State University 1981 — 1986
Bachelor of Science (B.S.), Corporate Wellness, Communications
Winter Haven High School 1979 — 1981
11th and 12th
Santa Fe Catholic High School 1976 — 1978
9th and 10th
Garden of Life February 2013 - April 2015
Prudential Florida Realty September 2011 - June 2012
Wyndham Hotel Group September 2011 - March 2012
Loews Royal Pacific Resort April 2008 - September 2011
Bright House Networks April 2006 - April 2008
Walt Disney World August 2005 - January 2006
Best Buy September 2002 - June 2005
Cardio Club Fitness Center August 2004 - January 2005
Universal Orlando Resort April 2004 - January 2005
Skills
Call Center, Customer Service, Sales, Leadership, Social Media, Microsoft Office, Microsoft Excel, Microsoft Word, Inventory Management, Project Management, Outlook, Team Management, Time Management, Management, Sales Management, Customer Satisfaction, Call Centers, Hospitality, Hospitality Industry, Hospitality Management
Education
Florida State University 1998 — 2003
Bachelor of Science (B.S.), Psychology
Bright House Networks January 2003 - April 2006
Time Warner Cable March 2000 - January 2003
Self Employed November 1999 - March 2000
Leon County B.C.C. February 1997 - November 1999
Leon County B.C.C. February 1996 - February 1997
Leon County B.C.C. May 1995 - February 1996
Sears August 1993 - May 1995
Skills
Cisco Technologies
Education
Florida State University 1991 — 1993
MA, International Affairs
University of Central Florida 1988 — 1989
BA, History and Political Science
Valencia Community College 1985 — 1987
AA, General Studies
Bright House Networks June 2012 - Present
Bright House Networks February 2006 - May 2012
BBF Integrated Solutions January 2005 - January 2006
BBF Integrated Solutions January 2001 - December 2004
Skills
Employee Relations, Onboarding, Performance Management, Benefits Administration, Training, Process Improvement, Deferred Compensation, HRIS, EEO, Applicant Tracking..., Workforce Planning, Strategic Planning, Human Resources, Screening, FMLA, Recruiting, Talent Acquisition, Management, Leadership, College Recruiting, Employee Engagement, Team Building
Education
University of South Florida 1997 — 1999
MBA, Organizational Effectiveness & Information Technology
Florida State University - College of Business 1993 — 1995
Bachlor of Science in Management, Human Resources
Bright House Networks October 2009 - Present
Bistro By Glynne September 2004 - June 2008
Mallery Marketing 1998 - 2004
Time Warner Cable's Full Service Network November 1997 - November 1998
The Limited, Inc. October 1994 - April 1997
Home Shopping Network October 1988 - September 1994
Citibank, NA September 1978 - October 1988
Skills
Writing Skills, Marketing Communications, Problem Solving, programmed learning, Art Direction, Marketing Strategy, Direct Marketing, Product Marketing, Advertising, Merchandising, New Media, Copywriting, Copy Editing, Editorial, Project Execution, Teaching, Training & Development, Coaching, Program Management, Management Consulting, Managing Employees, Managing Creative Teams, Interactive TV, Radio Advertising, Newsletters, Print Production, Print Management, Print Collateral, Collateral Design, Creative Direction, Creative Strategy, Creative Services, Creative Concept..., Innovation, Brand Awareness, Brand Development, Listening Skills, Clarity, Internal Communications, Goal Development, Process Review, Performance Reviews, Guerrilla Marketing, Digital TV, Commercials, Strategic Communications, Creative Problem Solving, Project Facilitation, Collaborative, Management
Education
Goucher College
Bachelor of Arts (BA), English Language and Literature/Letters
Pinellas County Sheriff's Office April 2015 - Present
TUI Travel PLC June 2011 - July 2014
Bright House Networks January 2010 - June 2011
International Speedway Corporation 2009 - 2009
Wyndham Worldwide 2008 - 2009
Wyndham Worldwide January 2007 - April 2008
Wyndham Vacation Ownership 2005 - 2007
Blackwell Consulting Services 2003 - 2005
Answerthink 1997 - 2002
KPMG Peat Marwick 1996 - 1997
Skills
Business Intelligence, Business Analysis, Project Management, Leadership, ERP, Strategy, SDLC, Business Process, Business Process..., Vendor Management, Process Improvement, Program Management, SharePoint, Visio, Business Process..., CRM, Team Leadership, Project Planning, Budgets, MS Project, IT Strategy, Software Development, Enterprise Software, PMP, Enterprise Architecture, IT Management, PMO, Strategic Planning
Education
Georgia State University 1988 — 1993
MBA, Computer Information Systems
University of Tampa 1982 — 1986
BS, Business Administration & MIS
Bright House Networks 2008 - 2008
Brighthouse Networks 2007 - 2008
Bright House Networks 2005 - 2007
Education
Full Sail University 2000 — 2001
AmMed Direct July 2007 - March 2011
Bright House Networks 2005 - 2007
Stream International 2000 - 2005
Skills
Call Center, Process Improvement, Marketing, Troubleshooting, Software Documentation, Quality Assurance, Customer Service, Team Building, Customer Satisfaction, Account Management, Training, Call Centers, Workforce Management, Outlook, SharePoint, Leadership Development, Telecommunications, Strategic Planning, Operations Management, Sales Management, Coaching, Leadership, Project Management, Marketing Strategy, Team Leadership, Analysis, Employee Training, Management, Business Analysis, Customer Retention, Program Management, Sales, Budgets, Visio, Healthcare, Vendor Management
Education
Florida Metropolitan University 2000 — 2005
Bright House Networks 2004 - Present
Skills
Employee Relations, Recruiting, Onboarding, Benefits Administration, Performance Management, Human Resources, System Administration, Call Centers, Employee Engagement, HRIS, Customer Service, Talent Acquisition, PeopleSoft, FMLA, Employee Benefits, Applicant Tracking..., New Hire Orientations, HR Policies, Workforce Planning, Succession Planning, Job Descriptions, Talent Management, Personnel Management, Team Building
Education
Grand Canyon University 2011 — 2015
Doctor of Education (Ed.D.), Organizational Development
Grand Canyon University 2009 — 2011
MBA, Business Leadership
Kennedy-Western University 2001 — 2005
BS, Business
Bright House Networks December 2013 - Present
Benada Aluminum Products December 2012 - December 2013
T-Formation July 2010 - November 2012
Skandia Window Fashions January 2007 - June 2010
Skandia Window Fashions January 1987 - December 2007
Coastal Lumber Company January 1982 - January 1987
Beckman Coulter 1976 - 1981
Skills
Manufacturing, Customer Service, Process Improvement, Accounting, Logistics, Strategic Planning, Inventory Management, Budgeting, Budgets, Management, Financial Reporting, Financial Analysis, Human Resources, Analysis, Mergers, Cost Accounting, Payroll, Sales, Mergers & Acquisitions
Education
Florida International University 1977 — 1979
MBA
University of Florida - Warrington College Of Business 1973 — 1974
BSBA
Bright House Networks September 2009 - Present
Bright House Networks August 2005 - September 2009
Bright House Networks September 2002 - August 2005
Cable & Wireless Global October 1999 - April 2002
Virginia Department Of Motor Vehicles July 1986 - October 1999
Skills
Call Center, Telecommunications, Customer Satisfaction, VOD, Process Improvement, Customer Experience, Avaya, VoIP, Six Sigma, MS Access, Leadership Development, Strategic Leadership, Team Leadership, Sales Management, Workforce Management, Operations Management, Analysis, Quality Assurance, Customer Service, Management, Call Centers, Leadership, Executive Management, Access, Program Management, Troubleshooting, Project Management, Budgets, Performance Management, Networking, Employee Relations, Sales, Data Analysis, Time Management, Customer Retention
Education
George Mason University 1982 — 1985
Bright House Networks GripFreelance Motion Picture TechnicianJuly 1988 - May 2006
Education
Full Sail University 1991 — 1992
AA, Film
Bright House Networks Instructional WriterDynetech2003 - 2005
Lucent Technologies August 1973 - October 2003
Education
Franklin University 1989 — 1993
B.S,., Business
Bright House Networks September 2007 - March 2008
Plymouth Harbor, Inc. May 2001 - January 2007
Nielsen Media Research 1980 - 1995
Education
Florida Metropolitan University 1987 — 1990
BA, Business/Marketing
BuzzFeed January 2015 - Present
Corcoran Sunshine Marketing Group November 2014 - Present
BuzzFeed February 2013 - December 2014
Hearst March 2011 - February 2013
Media Storm January 2010 - March 2011
Bright House Networks March 2009 - August 2009
Skills
Advertising, Digital Media, SEM, Digital Marketing, Social Media Marketing, Integrated Marketing, Digital Strategy, New Media, Online Marketing, Social Media, Media Planning, Online Advertising, DoubleClick, Real Estate Development, Real Estate, Real Estate Marketing, Real Estate License
Education
Florida State University - College of Business 2004 — 2008
Bachelors, Marketing, Finance
Bright House Networks December 2013 - Present
Kforce February 2001 - November 2013
Kforce Professional Staffing 2001 - November 2013
Verizon Data Services July 1998 - January 2001
Skills
SDLC, Visio, Databases, Oracle, Microsoft SQL Server, Business Intelligence, Requirements Analysis, SharePoint, SQL, Web Applications, Data Warehousing, Business Analysis, IIS, Agile Methodologies, Integration, Software Documentation
Education
Georgia Institute of Technology 1991 — 1997
Bachelors of Science, Computer Engineering
Bright House Networks March 2014 - Present
Mary Kay Cosmetics July 2005 - Present
Bright House Networks March 2010 - March 2014
SunGard Higher Education August 2009 - September 2009
Muskegon Community College February 2009 - July 2009
SunGard April 2009 - June 2009
Maranatha Day Camp2003 June 2003 - June 2009
Cavanaugh Cleaning Company September 2004 - December 2008
Dr. J.T. VanSlooten DDS January 1992 - September 2004
Skills
Microsoft Office, Word, Computer Hardware, Customer Service, Excel, Windows, Visio, PowerPoint, Mathematics, Call Center, Problem Solving, Customer Relations, Troubleshooting, Higher Education, Leadership, Operating Systems, Strategic Planning, Microsoft Excel, Sales, Help Desk Support, Software Installation, Software Documentation, Windows 7, Call Centers
Education
Muskegon Community College 2007 — 2009
Applied Sciences, Computer Network Technologies
Grand Rapids Community College
Applied Arts and Sciences, Dental Assisting
Bright House Networks 2006 - Present
Nissan Advertising 1985 - 2006
Skills
Social Media Marketing, Sales Management, Online Advertising, Digital Marketing, Strategic Partnerships, B2B, Media Buying, Broadcast, Press Releases, Direct Sales, Social Networking, Media Relations, Telecommunications, Account Management, Email Marketing, Event Management, Lead Generation, Advertising Sales, Online Marketing, Customer Service
Education
Florida Southern College 1975 — 1976
BA, Journalism
Kforce (contracting at Disney Parks & Resorts Digital) April 2015 - Present
TEKsystems April 2014 - September 2014
Corporate Brokers, LLC October 2012 - August 2013
BlackRain Partners, LLC September 2011 - August 2012
Gold Crown Resort Marketing Inc. April 2010 - September 2011
Gold Crown Resort Marketing Inc. November 2009 - April 2010
Orange County Environmental Protection Division June 2006 - August 2007
Bright House Networks June 2005 - June 2006
Bright House Networks February 2003 - June 2005
Bright House Networks March 2002 - February 2003
Skills
Customer Service, Video Editing, Web Design, Photography, Image Manipulation, Lightroom, Photoshop, Digital Photography, Image Editing, Editorial, Portraits, Graphic Design, Adobe Creative Suite, Web Content Management, Microsoft Office, Branding & Identity, Creative Problem Solving, Employee Management, Social Media, CMS, Advertising, Marketing, Software Documentation, WordPress, Social Networking, Graphics, Call Centers, Blogging, Management, Online Marketing
Education
University of Central Florida 1998 — 2001
Art, Photography
Florida State University 1997 — 1998
Film
Bright House Networks January 2015 - Present
Bright House Networks February 2010 - January 2015
Bright House Networks October 2005 - February 2010
Bright House Networks June 2000 - October 2005
Education
Rollins College - Crummer Graduate School of Business 1999 — 2001
MBA, Finance
Florida State University 1996 — 1998
BA, Finance
MetLife December 2013 - Present
Bright House Networks July 2004 - December 2013
Skills
Variance Analysis, Financial Reporting
Education
University of South Florida
Bachelor of Science (BS), Accounting
Florida State University
Bachelor of Science (BS), Real Estate
Bright House Networks June 2012 - Present
Bright House Networks May 2009 - June 2012
Skills
Telecommunications, IP, Wireless, Troubleshooting, TCP/IP, Switches, Call Centers, Ethernet, Routers, Telephony, Computer Network..., WAN, Networking
Education
Florida Metropolitan University 2004 — 2007
Master of Business Administration (M.B.A.), Business Administration and Management, General
University of Cincinnati 1981 — 1983
Associate's degree, Computer Programming
Arise Virtual Solutions Inc. January 2015 - Present
Bright House Networks September 2012 - July 2014
VIPdesk August 2008 - September 2012
American Express September 2001 - June 2008
American Express October 1998 - August 2001
Skills
Call Centers, Customer Retention, CRM, Vendor Management, Customer Experience, Leadership, Call Center Management, Driving Results, Sales, Client Management, Vendor Relationships, Relationship Management, Project Management, Leading People, Marketing, Six Sigma, Program Management, Management, Customer Service
Education
Nova Southeastern University
Master of Business Administration (MBA)
Florida State University
Bachelor of Science (BS), Education
Bright House Networks June 2015 - Present
Metropolitan Ministries February 2013 - June 2015
Verizon Business October 2011 - February 2013
Verizon Enterprise Solutions August 2003 - October 2011
Verizon January 2003 - September 2011
Verizon January 2008 - October 2009
Intermedia January 2002 - January 2003
Intermedia January 1999 - January 2002
Intermedia October 1997 - January 1999
BELLSOUTH TELECOMMUNICATIONS INC September 1995 - October 1997
Skills
Telecommunications, Managed Services, ITIL Foundations, V3, ITIL OSA, Essentials of Project..., Mastering Project..., CRM, Product Management, MPLS, Management, Unified Communications, VoIP, Wireless, Cloud Computing, Program Management, Data Center, Leadership, PMP, Customer Satisfaction, Solution Selling, Training, Project Planning, Project Management
Education
Florida State University
BA, Liberal Arts
Bright House Networks May 2010 - Present
Beachbum Web Designs April 2000 - May 2012
Skills
Web Design, Sales, Technical Support, Account Management, Customer Service, Telecommunications, Customer Retention, Call Centers, Wireless, VoIP, Troubleshooting, Customer Satisfaction, Direct Sales
Education
Florida State University 1978 — 1982
Bachelor's degree, Political Science and Government
Bright House Networks January 2014 - Present
TrueChoice Telecom March 2013 - Present
Bryson Consulting Services 2013 - Present
EarthLink Business August 2010 - February 2013
Windstream Communications November 2005 - July 2010
Skills
SIP Trunking, Co-location, Solution Selling, PRI, Long Distance, Managed Services, MPLS, Contract Negotiation, T1s, Ethernet, Metro Ethernet, DS3, Pricing, Hosted Voice, Optical Fiber, Cold Calling Experience, Internet, VoIP, Telecommunications, B2B, LAN-WAN, Channel Partners, Cloud Computing, IP PBX, Unified Communications, Sales Process, Sales Prospecting, Broadband, Salesforce.com, Sales, Networking, Telephony, T1, SIP, DSL, Cold Calling, Private Line, Internet Services
Education
Goldey Beacom College
Mspark 2013 - Present
McWane Cast Iron Pipe November 2007 - January 2013
Clow Water Systems January 2006 - January 2013
Bright House Networks May 2006 - November 2007
Caremark November 2002 - April 2006
SBC Global Services January 2001 - October 2002
Anicom January 1995 - January 2001
Skills
Credit Management, Management, Cash Flow, Collections, Cash Flow Forecasting, Marketing, Microsoft Excel, Cash Management, Sales, Financial Analysis, Auditing, Sarbanes-Oxley Act, Program Management, Policy, Sales Tax, Access, SAP, Research, A/R Collections, A/R Management, A/R analysis, Credit Risk, Credit Analysis, Credit Scoring, Team Management, Data Analysis, Certified Credit...
Education
Georgia Gwinnett College
Bachelor's Degree, Accounting and Finance
Bright House Networks August 2015 - Present
Bright House Networks June 2014 - Present
Lockheed Martin September 2006 - April 2014
The Answer Group (TAG) February 2004 - August 2006
Skills
Microsoft Excel, PowerPoint, Microsoft Office, Microsoft Word, Customer Service, English, Research, Outlook, Photoshop, Public Speaking, HTML, Negotiation, Windows 7, Windows Vista, Windows XP Pro, Job Scheduling, Windows, Troubleshooting, Technical Support, Integration, SharePoint, Software Documentation, Windows XP, System Administration, Active Directory, Windows Server
Education
Miami High School 1986 — 1990
high school deploma
Florida International University
Dell June 2015 - Present
Emtec Inc. February 2015 - Present
Bright House Networks 2014 - Present
NFCAA September 2010 - 2013
Skills
Telecommunications, Troubleshooting, Customer Service, VoIP, Networking, Technical Support, Cisco Technologies, IP, Vendor Management, Wireless
Education
Florida State College at Jacksonville 2009 — 2013
Computer Systems Networking and Telecommunications
Bright House Networks November 2004 - Present
Skills
Technical Training, Leadership Development, Coaching, E-Learning, Customer Experience, Training, Career Development, Adult Education, Learning Management..., Curriculum Design, Customer Satisfaction, Employee Training, Recruiting, Team Building, Call Centers, Management, Customer Service, Leadership, Process Improvement, Program Management
Education
Argosy University Tampa 2006 — 2010
dissertation & comps pending, Higher Education, Curriculum & Instruction
University of South Florida 2000 — 2005
Master of Arts, Adult Education
Florida Southern College 1996 — 1997
Bachelor Of Science, Economics
University of Florida 1985 — 1989
Associate of Arts, Economics
WVIZ April 2013 - Present
PSAV May 2012 - Present
Akron RubberDucks February 2015 - Present
Akron RubberDucks April 2013 - September 2014
ESPN August 2012 - December 2012
Akron Aeros April 2012 - September 2012
Bright House Networks October 2011 - December 2011
Full Sail University August 2010 - October 2011
Skills
Video Production, Live Sound, Video, Lighting, Mac, Camera, Audio Editing, Audio Engineering, Audio Post Production, Final Cut Pro, Directing, Avid Media Composer, Broadcast, After Effects, Photoshop, Illustrator, Premiere, Non-linear Editing, Sports Media, Broadcast Television, Baseball, Microsoft Office, Pro Tools, Social Media, Camera Operating, Production Managment, Public Speaking, Television Studio..., Logic Pro, Stage Lighting, Live Events, HD Video, Video Conferencing, Sound Design, Sound, Videography, Sound Editing, Professional Audio, Stage Management, Post Production, Recording, Production Management, Camera Operation
Education
Sessions College for Professional Design 2013 — 2014
Multimedia Arts Certificate, Multimedia Design
Full Sail University 2010 — 2011
Bachelor of Science, Show Production, 3.75 GPA
Revere High School 2006 — 2009
Diploma, General Studies
Bright House Networks April 2012 - Present
Bright House Networks March 2006 - March 2012
T-Mobile February 2000 - February 2006
Skills
Financial Reporting, Forecasting, Accounting, Telecommunications, Variance Analysis, Budgets, Financial Analysis, Process Improvement, General Ledger, Internal Controls, Sarbanes-Oxley Act, Essbase, Strategic Planning, Hyperion Enterprise, PeopleSoft
Education
Florida State University 1986 — 1989
Finance
Florida State University 1986 — 1989
Bachelor of Applied Science (BASc), Finance, General
Florida State University - College of Business 1986 — 1989
Bachelor of Science, Finance
Bright House Networks April 2003 - Present
Kajola Kristada Ltd March 2000 - February 2002
Sensor Scientific Ltd October 1997 - March 2000
Education
Humber College 1984 — 1987
Electronics Engineering, Electronics Engineering Technologist
George Brown College 1980 — 1981
Buisness Equipment Servicing, Business Equipment Repairs
Montserrat Technical College
All Childrens Hospital March 2013 - Present
Vykin Corporation January 2012 - January 2013
AC4S August 2011 - October 2011
APEX Staffing, LLC. March 2011 - July 2011
Storsoft Inc June 2010 - January 2011
TransCore December 2009 - January 2010
Bright House Networks October 2007 - December 2009
Walmart June 2006 - October 2007
Anteon January 2000 - May 2006
UnitedStates Air Force July 1980 - August 2000
Skills
Telecommunications, Systems Engineering, Program Management, Testing, Project Management, Requirements Analysis, Wireless, Troubleshooting, VoIP, System Administration, Audio Engineering, Video, Network Security, Cisco Technologies, Software Installation, Hardware, Switches, Cabling, Networking
Education
Keller Graduate School of Management of DeVry University 2006 — 2011
Bachelor of Applied Science (B.A.Sc.), Telecommunications Engineering, 3.0
Florida Metropolitan University 2000 — 2002
Certification, System, Networking, and LAN/WAN Management/Manager
CCAF 1992 — 1994
Associate of Science (A.S.), Computer and Information Sciences and Support Services, 3.0
Patterson SR High Baltimore MD
HS, College/University Preparatory and Advanced High School/Secondary Diploma Program
Lightspeed Voice March 2015 - Present
OE Wheel Distributors, LLC October 2014 - March 2015
AMS Billing Services April 2013 - September 2013
Bright House Networks September 2009 - February 2013
IKON Office Solutions October 2008 - September 2009
Skills
Sales Operations, Management, Cold Calling, Sales Process, Direct Sales, Solution Selling, Selling, Account Management, Salesforce.com, B2B, Sales Presentations, Sales Management, Marketing, Customer Retention, Customer Service, Sales, New Business Development, Business Development, Lead Generation, Leadership, Marketing Strategy, Training, Contract Negotiation, Telecommunications, Team Building, Negotiation, Product Marketing, Competitive Analysis, Recruiting, Strategic Planning, Customer Satisfaction, Strategic Partnerships, CRM, Social Media Marketing
Education
Webster University 2014 — 2016
Master of Business Administration (MBA), Marketing
Goshen College 2002 — 2005
Bachelor of Science, Business
Bright House Networks July 2013 - Present
Publix Super Markets, Inc November 2006 - July 2013
Publix Super Markets, Inc October 2005 - November 2006
Skills
Social Media, Marketing, Advertising
Education
Florida State University
Bachelor of Science, Social Science; Sociology and Political Science, Psychology
Bright House Networks 2006 - Present
Mediacom Communications 2003 - 2006
Extensionet LLC January 1995 - June 2003
SecurTek Corporation 1995 - 2003
CommOne (d/b/a AmeriData) 1993 - 1995
American Coastal Television Network 1992 - 1993
Staten Island Cable (Cox Communications & Gilbert Media) and Gateway Cable (Gilbert Media) 1983 - 1992
Skills
Product Development, Product Management, Operations Management, Entrepreneur, Product Marketing, Product Design, Product Launch, New Business Development, Business Acquisition, Business Turnaround, New Business Launch, General Management, Entrepreneurship, Management, Business, Strategy, Business Strategy, Telecommunications, Start-ups, Strategic Partnerships, Cross-functional Team..., E-commerce, Team Leadership, VoIP, Forecasting, Sales, B2B, Marketing Strategy, Program Management, CRM, SaaS, Vendor Management, Mobile Devices, Wireless, Mobile Applications, Solution Selling, Business Development, Direct Sales, P&L Management, Executive Management, Managed Services, Customer Retention, Broadband, Cloud Computing, Sales Operations, Internet Services, Unified Communications, Channel Partners
Education
Georgia State University
BBA, Accounting
University of Virginia Darden School of Business
The Executive Program
Bright House Networks January 2014 - Present
Bright House Networks February 2005 - Present
Skills
Integration, Managed Services, Telephony, Account Management, VoIP, Customer Service, Metro Ethernet, Team Leadership, Call Centers, Program Management, CRM, Customer Experience, Leadership, Team Building, Telecommunications, Cross-functional Team..., Troubleshooting, Project Management, Vendor Management, Billing Systems, Strategic Planning, Process Improvement, Customer Satisfaction, Contract Negotiation, Wireless, Call Center, Business Analysis, Broadband, Management, Customer Retention, IP
Education
Florida State University 1982 — 1985
Fan Racks of Central Florida November 2009 - Present
Bright House Networks April 2006 - June 2009
Piedmont Petroleum Corporation May 2004 - March 2005
Skills
CompTIA A+ Certification, CompTIA Network+..., VMware, Microsoft Active..., Google Apps and Drop..., Windows Update Services..., LogMeIn, Remedy 5.0 and 7.0, ICOMS, TOA Workforce Management, Dell Computers, HP, Falcon Northwest PC, Netgear, Belkin, D-Link Routers, Xerox Printers, TCP/IP, VLAN Networking, OSPF, EIGRP, Cisco IOS, FTP/TFTP, SSL, SSH, RDP, DNS, Telnet, DHCP, ICMP, ARP, Windows 2003 Server, Windows 2008 Server, Windows XP, Windows Vista, Windows 7, Red Hat Linux
Education
Florida Technical College 2011 — 2012
Associate of Science (A.S.), Computer Technology/Computer Systems Technology, 3.0
Sutherland Global Services June 2013 - September 2013
Bright House Networks July 2007 - November 2011
Bright House Networks January 2007 - July 2007
Bright House Networks April 2005 - January 2007
AT&T Local Network Services August 2003 - December 2004
AT&T Local Network Services March 2003 - August 2003
Skills
Computer Technology, Computer Hardware, Hardware, IT Hardware Support, Computer Repair, Computer Maintenance, Computer Security, Technical Support, Wireless Networking, Windows 8, Windows 7, Windows Vista, Windows XP Pro, Windows 2000, MS-DOS, MAC OS X Tiger, Ubuntu, Android, Internet Explorer, Firefox, Google Chrome, Microsoft Office, Microsoft Excel, Microsoft Word, Microsoft Exchange, ICOMS, Remedy AR System, Remedy Ticketing System, BMP Ticketing, DOCSIS 3, Software Installation, Software Documentation, Technical Documentation, Technical Training, Employee Training, Call Centers, Wireless
Education
Full Sail University 1999 — 2001
Associate of Science Degree, Computer Animation
Lake Howell High School 1990 — 1994
Highschool diploma, Academics, 3.4 GPA