Monitronics International
Industry: Company
DescriptionBrinks Home Security is a professional security company which operates in most states throughout the United States. It was originally in business from 1999 in the US but then went through a commercial re-brand to Broadview Security. ADT then bought the company in 2009. Headquarters: Dallas, TX CEO: Jeffery R Gardner Number of employees: 1,200 Founded: 1994 Parent organization: Ascent Capital Group Subsidiaries: Security Networks, LLC, Monitronics Canada, Inc.,
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Monitronics International Employees
Actively Seeking New Opportunities 2015 - Present
Spectrum Direct August 2009 - July 2014
LinkValu, a division of Spectrum Direct March 2007 - August 2009
Spectrum Direct July 2004 - March 2007
BlueNet Design October 2001 - May 2004
Ascendix Technologies October 2000 - June 2001
Monitronics International September 1998 - October 2000
Skills
Digital Marketing, Email Marketing, Lead Generation, Online Advertising, E-commerce, Direct Marketing, Salesforce.com, Marketing Strategy, Strategic Partnerships, SEM, Sales, Marketing, CRM, PPC, Affiliate Marketing, Social Media
Education
The University of Texas at San Antonio
BBA, Marketing, Cum Laude
UnitedHealth Group August 2012 - Present
Colonial Life April 2012 - August 2012
Bassett Furniture Industries 2011 - 2011
Monitronics International 2001 - 2008
Monitronics International 2000 - 2001
Canon USA 1996 - 2000
CompUSA 1993 - 1996
Skills
Areas of Expertise:..., Proficent in Microsoft..., Advanced Access..., Adobe Creative Suite 4,..., Web Design and..., Graphic Arts, Corel Draw, Office Skills: Typing..., Call Centers, Budgets, Training, Management, Marketing, Sales, Database Administration, Strategic Planning, Team Building, Advertising, Access, Customer Service, Public Speaking, Social Media, Leadership, Account Management, Event Planning
Education
The University of Memphis 1979 — 1983
Bachelor's Degree, Business Administration / Marketing
New Leaf Plastic Surgery June 2015 - August 2015
PhysAssist Scribes, Inc October 2014 - August 2015
Monitronics International June 2014 - October 2014
International Copier Exchange January 2014 - April 2014
University of North Texas- Department of Marketing and Logistics January 2012 - December 2013
University of North Texas- Department of Research and Economic Development May 2010 - December 2011
Skills
Time Management, Microsoft Office, Customer Service, Microsoft Excel, PowerPoint, Microsoft Word, Social Media, Social Networking, Teamwork, Facebook, Outlook, Higher Education, Data Entry, Access, CPR Certified
Education
University of North Texas 2009 — 2013
Bachelor of Science (B.S.), Kinesiology and Exercise Science
The University of Texas Health Science Center at Houston
Bachelor's degree, Radiologic Technology/Science - Radiographer
Plus One Health Management Inc October 2014 - Present
Monitronics International 2011 - October 2014
MediFit Corporate Services August 2009 - September 2011
The Cooper Institute May 2009 - August 2009
Southeast Missouri State University January 2009 - May 2009
Skills
Exercise Prescription, Fitness Training, Health Promotion, Wellness, Fitness, Employee Wellness..., Exercise Physiology, Strength Training, Customer Service, Nutrition, Strength & Conditioning, Group Exercise, Public Speaking, Boot Camp, Physical Therapy, Training, Coaching, Leadership, Wellness Coaching, Sports, Sports Nutrition, Functional Training, Personal Training
Education
Southeast Missouri State University 2005 — 2009
BS, Exercise Science
Genesys July 2013 - Present
Monitronics International May 2013 - July 2013
Monitronics International May 2009 - May 2013
Merrill Lynch July 2007 - February 2009
Square D / Schneider Electric December 2006 - June 2007
General Motors May 2006 - August 2006
General Motors May 2005 - July 2005
Skills
Avaya, IVR, Eclipse, Avaya Communication..., ASA, Vector Programming, Integration, Visio, Troubleshooting, Disaster Recovery, SQL, Vendor Management, VoIP, Call Centers, Networking, Telecommunications, Servers, Security, Management, Leadership, IP, Training, Project Planning, Technical Support, IT Management
Education
The University of Texas at Dallas - School of Management 2010 — 2013
MS IT & Management, IT Risk and Assurance, Information Technology and Management
The University of Texas at El Paso 2002 — 2007
B.S, Electrical Engineering, Systems and Communications
OneCoin March 2015 - Present
Nationwide Security April 2015 - July 2015
US Army November 2008 - May 2015
Monitronics International July 2006 - November 2008
Skills
Leadership, Wellness, Sales, Marketing, Social Media, Team Building, Management, Public Relations, Social Media Marketing, Training, Team Leadership, Customer Service, Marketing Strategy, Strategic Planning, Microsoft Office, Coaching
Education
Southwestern Oregon Community College 2005 — 2007
Southwestern Oregon Community College
Hard knocks, Psychology
Santander Consumer USA Inc. May 2015 - Present
MedSynergies June 2014 - May 2015
Monitronics International August 2011 - June 2014
JPMorgan Chase August 2010 - October 2011
Reich and Binstock, LLP November 2009 - August 2010
Skills
Recruiting, Employee Relations, Training, Onboarding, Applicant Tracking..., Leadership, Employee Training, Sales, Training Delivery, Call Centers, Interviews, Performance Management, Talent Acquisition, Human Resources, Customer Retention, Management, Team Building
Education
Texas Christian University
Business Administration
Knight Transportation December 2014 - April 2015
Knight Transportation March 2014 - December 2014
Monitronics International May 2013 - April 2014
Centre for Neuro Skills August 2012 - April 2013
Amway Corporation May 2012 - August 2012
UPS 2003 - 2006
Skills
Fluent in Spanish, Customer Service, Microsoft Office, Call Centers, Inventory Management, Operations Management, Process Improvement, Leadership, Team Leadership, Management, Sales, Supply Chain, Warehousing, Customer Satisfaction
Education
The University of Texas at Arlington - College of Business Administration 2010 — 2013
BBA Management, Business
Tarrant County College 2008 — 2010
Associate of Arts (AA)
Keller Williams Realty Frisco,TX October 2013 - Present
Monitronics International September 2010 - June 2013
Washington Regional Medical Center August 2007 - August 2010
Skills
Customer Retention, Team Building, Strategic Planning, Management, Operations Management, Sales Operations, Customer Service, Security, CCTV, Forecasting, Cold Calling, IP Cameras, Training, Account Management, Alarm Systems, Access Control, Fire Alarm, Security Management, Physical Security, Leadership, Direct Sales, Sales Management, Sales Process, Coaching, Sales, Surveillance, Recruiting, New Business Development, Corporate Security, Customer Satisfaction, Call Centers, Team Leadership, Selling, Loss Prevention, Contract Negotiation
Education
Champions School of Real Estate 2013 — 2013
Real Estate Education, Real Estate
University of Arkansas 2007 — 2010
Bachelor, Human Resource Development
Monitronics International November 2013 - Present
Monitronics International May 2013 - November 2013
Monitronics International January 2012 - May 2013
Katy ISD June 2011 - August 2011
Skills
Human Resources, Coaching, Employee Benefits, Employee Relations, Call Centers, Talent Acquisition, Leadership, Applicant Tracking..., Policy, Public Speaking, Microsoft Office, Process Improvement, Social Networking, Leadership Development, Retail, Marketing, Strategic Planning, Customer Satisfaction, Business Development, Time Management, Strategy, Training, Networking, Customer Service, Team Building, Management, Team Leadership, Recruiting, Data Entry, Interviews, Sales
Education
University of North Texas 2009 — 2013
Bachelor of Business Administration (BBA), Organizational Behavior and Human Resources Management
Texas Instruments January 2013 - Present
Full Time Studies August 2010 - December 2012
Verizon November 2007 - October 2010
Verizon February 2006 - November 2007
Verizon June 2005 - February 2006
Verizon October 2004 - August 2005
Monitronics International August 2002 - May 2004
IP Communications November 2000 - May 2002
Skills
Problem Solving, Teamwork, Team Leadership, Training, Goal Oriented, Flexibility, Motivated self-starter, Oracle Reports, SQL, HTML, Business Intelligence..., Crystal Reports, OBIEE, Informatica
Education
The University of Texas at Dallas 2010 — 2012
Bachelor of Science (BSc.), Management Information Systems
ICC - A Structured Cabling Solutions Company March 2015 - Present
Screen Actors Guild August 2004 - Present
ReachLocal April 2013 - June 2014
Monitronics International December 2012 - April 2013
Kyocera Wireless April 2001 - June 2003
Skills
Sales Management, SEO, Customer Service, Promotions, Online Marketing, Entertainment, Graphic Design, Acting, Film Production, Video Production, Film, Social Media Marketing, Social Media, Voice Over, Advertising, Voice Acting, Television, Comedy, Stage, Improvisation, Video, Drama, Photography, Dialects, Theatre, Producing, Independent Film, Plays, Feature Films, Sales, Internet Marketing sales, Account Management, Screenwriting, Directing, Radio, Short Films, Commercials, Final Draft, Singing, Musical Theatre, Performing Arts, Dance, Music Videos, Music, Casting, Festivals, Marketing, Social Networking, Management, Event Planning
Education
San Diego Mesa College 2006 — 2008
Drama and Dramatics/Theatre Arts, General
Denbury Resources July 2014 - Present
Dr Pepper Snapple Group March 2013 - July 2014
Monitronics International January 2012 - November 2012
Arrow S3, a subsidiary of Arrow Electronics June 2011 - January 2012
Essilor October 2009 - December 2010
Publicis April 2005 - October 2007
Ablest Staffing August 2003 - April 2005
Certified Communications June 2002 - July 2003
Skills
HRIS, Human Resources, Employee Benefits, ADP Payroll, Training, Recruiting, PeopleSoft, Taleo, Microsoft Excel, Onboarding, PowerPoint, Microsoft Word, Open Enrollment, Personnel Management, Applicant Tracking..., ADP HRB, ADP ezLaborManager, ADP E-Time, Project Management, HRIS Database Management, Unemployment Claims, Ad Hoc Reporting, Query Writing, Query Analyzer, Automation, Ceridian, AAP, Compliance, EEO Reporting, SOX Compliancy, Performance Management, Training Delivery, Cornerstone, Kronos WFC, Kronos, Microsoft Office, Production Support, Product Support, Project Coordination, Project Delivery, Visio, SuccessFactors, SAP HR, SAP PM Module, SAP PA, Workforce Analytics
Education
The University of Texas at Dallas 2002 — 2005
BA, Human Resources Management
Plano Senior High School 1998 — 1999
Professional in Human Resources Certification
HRCI
Liberty National Life Insurance July 2015 - Present
Wingspan Portfolio Advisors July 2014 - June 2015
Wingspan Portfolio Advisors May 2013 - June 2014
Wingspan Portfolio Advisors January 2012 - May 2013
Monitronics International September 2009 - December 2011
Infinity Insurance January 2007 - June 2009
Infinity Insurance Company February 2004 - November 2007
Skills
Microsoft Office, Mastermind, letters and..., Microsoft Word, Training, Call Centers, Negotiation, Customer Satisfaction, Account Management, Teamwork, Team Building, Outlook, Customer Retention, Sales, Invoicing, Process Improvement, Employee Benefits, Operations Management, Access, Leadership, Employee Relations, Insurance, Management, Cold Calling, Recruiting, Team Leadership, Coaching, Human Resources, Sales Operations, Salesforce.com, Microsoft Excel, Customer Service, Vendor Management, Software Documentation, Analysis, Budgets, Team Management, Performance Management, Business Analysis, Employee Training, Strategic Planning, Inventory Management, Problem Solving, Strategy, Quality Assurance, Risk Management, Customer Experience, Project Management, Banking, Mentoring
Education
Western Texas College 1997 — 1998
General Studies, General Studies
Texas Tech University 1996 — 1997
Bachelor of Business Administration (BBA), Business Administration, Management and Operations
Monitronics International October 2012 - Present
UnitedHealth Group April 2012 - October 2012
Aerotek Engineering March 2010 - April 2012
Aerotek Engineering March 2010 - July 2011
Mattress Firm August 2008 - March 2010
Etech Texas December 2007 - August 2008
Skills
Recruiting, Technical Recruiting, Sourcing, Talent Acquisition, Applicant Tracking..., Human Resources, Permanent Placement, New Hire Orientations, Employee Training, Leadership, Benefits Administration, Account Management, Management, Training, Organizational..., Workforce Planning, Background Checks, Interviews, Team Building, Benefits Negotiation, Temporary Placement, Payroll, Coaching, Talent Management, Employee Engagement, Employee Benefits, Team Management, Recruitment Advertising, Performance Management, Vendor Management, HRIS, Screening Resumes, Employee Relations, Sales, Temporary Staffing, Executive Search, Screening, Contract Recruitment, Cold Calling, Internet Recruiting, Resume Writing, HR Policies, New Business Development, PeopleSoft, College Recruiting, Onboarding, Succession Planning, Strategic Sourcing, Staffing Services, CRM
Education
Stephen F. Austin State University 2007 — 2008
Masters of Business Administration, General Business
Stephen F. Austin State University 2002 — 2006
Bachelor of Business Administration, Marketing
Sherman High School
Fidelity Investments March 2012 - Present
Freelance Technical Writing/Editing November 2000 - Present
ACS, a Xerox Company May 2010 - February 2012
Monitronics International October 2007 - May 2010
Affiliated Computer Services, Inc 2005 - 2007
RadioShack Corporation January 1999 - January 2001
International Isotopes, Inc January 1998 - January 1999
Harcourt Brace & Company 1997 - 1998
Hunt Oil Company January 1995 - January 1997
Skills
Technical Writing, Editing, Newsletters, SharePoint, Software Documentation, Writing, Online Help, Technical Documentation, Process Improvement, Analysis, Quality Assurance, Publications, RoboHelp, Websites, Web Publishing, Collaboration
Education
University of North Texas 1993 — 1999
BS, English & History
University of California, San Diego 1997 — 1998
Zion Oil & Gas, Inc. February 2013 - Present
Zion Oil & Gas, Inc. April 2011 - January 2013
Monitronics International November 2006 - April 2011
First Worthing November 2005 - August 2006
Affiliated Computer Services February 2005 - October 2005
Genpass Technologies October 2001 - February 2005
Monarch Dental February 1998 - October 2001
Maxus Energy Corporation June 1994 - February 1998
Skills
General Ledger, Financial Reporting, Management, Financial Analysis, Leadership, Cost Accounting, Internal Controls, Auditing, Payroll, Account Reconciliation, Fixed Assets, Financial Accounting, Budgets, Financial Statements, Business Process..., GAAP, Accounting, Business Strategy, Tax Preparation, Balance Sheet, Team Building, Customer Service, Accounts Payable, Variance Analysis, Cash Flow Forecasting, Financial Audits, Strategic Planning, Analysis, Risk Management, Sarbanes-Oxley, Process Improvement, Mergers, Mergers & Acquisitions, Access, Finance, Microsoft Excel, Business Analysis, Business Planning, Managerial Finance, Sarbanes-Oxley Act, Inventory Management, Forecasting, CPA, SAP, Microsoft Office, SEC filings, Time Management, QuickBooks, Executive Management, Small Business
Education
The University of Dallas 2010 — 2013
Master of Business Administration (MBA), Management, 3.92 GPA
Stephen F. Austin State University 1989 — 1994
BBA, Accounting
Monitronics International August 2015 - Present
TD Ameritrade July 2014 - July 2015
TD Ameritrade March 2013 - July 2014
Skills
Research, C++, Windows, Microsoft Office, Microsoft SQL Server, GIS, Spatial Analysis, Series 24, Series 7, Series 63, Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, R, Mathematics
Education
University of Nebraska-Lincoln 2007 — 2011
Bachelor of Science (BS), Mathematics, Geography
Parkland Hospital October 2014 - Present
US Department of Health and Human Services July 2013 - October 2014
Monitronics International March 2012 - July 2013
Time Warner Cable September 2009 - March 2012
GMAC Financial November 2007 - January 2008
Skills
Technical Support, Customer Service, Account Management, Accounts Payable, Data Entry, Administrative..., Leadership, Collections, Strategic Planning, Staff Development, IT Operations, Healthcare, Management, Access, Employee Benefits, Outlook, Community Outreach, Policy, Training, Interviews, Finance
Education
Texas Woman's University 2011 — 2014
Bachelor of Science (BS), Biology, General
Monitronics International August 2015 - Present
Jess and Meeks May 2015 - Present
Monitronics International February 2012 - Present
Ultimate Staffing/South West Airlines Head Quarters June 2011 - February 2012
Rent A Tire June 2010 - June 2011
Dillard’s Department Store October 2009 - May 2010
Dillard’s Department Store August 2006 - October 2008
Skills
Call Center, Recruiting, Customer Service, Training, Human Resources, Account Management, Call Centers, Customer Satisfaction, Payroll, Team Building, Sales, Program Management, Leadership Development, Management, Cold Calling
Education
Tarrant County College
Associate's degree, Social Work
Monitronics International March 2011 - Present
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Research, Windows, Outlook, Photoshop, Teaching, HTML, Public Speaking, Strategic Planning, Negotiation, Editing, Java, Team Building, Team Leadership, Coaching, Leadership, Troubleshooting, Call Centers, Training
Education
St. Louis Community College
Associate of Science (AS), Health/Health Care Administration/Management
Monitronics International February 2015 - Present
Khobar Women's College August 2014 - December 2014
Princess Nora University September 2013 - June 2014
Sity Communications March 2013 - August 2013
Global LT January 2012 - August 2013
Sity Communications June 2012 - March 2013
University of North Texas August 2011 - December 2011
University of North Texas August 2010 - August 2011
LTC Summer Institute 2010 - 2011
KERN IKL January 2009 - September 2009
Skills
Linguistics, ESL, EFL, Teaching German, Organizational..., Data Entry, Supplier Sourcing, Leadership Development, Administrative Processes, Group Facilitating, Speech writing, Public Speaking, Coordinating, Effective Communication, Creative Problem Solving, Mentoring, Sales Process, International Sales, International Logistics, Technical Writing, Statistical Data..., Sales Operations, Teaching English as a..., English, Literature, Speech Writing, Tutoring, Intercultural..., Communication, Curriculum Development, Editing, Customer Service, Higher Education, Microsoft Office, Research, Teaching, Training, Writing
Education
University of North Texas 2012 — 2012
Master of Arts (M.A.), ESL (9 hours completed)
University of North Texas 2004 — 2011
Bachelor of Arts (B.A.), English- Linguistics
Robert E. Lee
EmCare January 2014 - Present
All Smiles Dental Centers/STX Healthcare September 2011 - December 2013
Monitronics International January 2011 - September 2011
Children's Medical Center Department of Anesthesiology & Day Sugery October 2007 - January 2010
Education
The University of Texas at Arlington 2007 — 2009
North Lake College 2004 — 2006
Associate of Arts (A.A.)
Nimitz H.S. 2001 — 2004
G4S September 2013 - Present
Monitronics International January 2015 - May 2015
Education
Stephen F. Austin State University 2010 — 2014
Bachelor of liberal and applied Arts (B.A.), Communication, General, Criminal Justice
FedEx Office February 2015 - Present
Monitronics International November 2012 - February 2015
Apollo Group/University of Phoenix November 2008 - October 2012
Apollo Group/University of Phoenix October 2007 - November 2008
Skills
Adult Education, Higher Education, Leadership Development, Leadership Development..., Certified Facilitator, Staff Development, Self-Coaching, Instructional Design, Coaching, Training, Microsoft Office, SharePoint, HTML, Web Design, CSS, Employee Relations, Public Speaking, Facilitators, Customer Service, Performance Management, Curriculum Development, Leadership, Distance Learning, Enrollment Management, Team Building, Employee Training, Management, Conflict Resolution, Admissions, Career Counseling, Strategy, E-Learning, Curriculum Design, ADDIE, Time Management
Education
University of Phoenix 2009 — 2011
Master of Arts in Education, Adult Education and Training
University of Phoenix 2008 — 2009
Master of Management
Texas Tech University 2004 — 2007
Bachelor of Arts, English/Language and Literature
Monitronics International October 2014 - Present
Sprint October 2005 - April 2014
Sprint January 2005 - April 2014
Skills
● Microsoft Office..., Technical Support, Servers, Software Installation, Customer Satisfaction, Mobile Devices, Customer Service, Customer Retention, Laptops, Telecommunications, Wireless, Customer Support, Networking, Call Centers, Management, Troubleshooting, VoIP, Team Leadership, Team Building
Education
Tarrant County College 2013 — 2015
Associates, Information Technology
Monitronics International July 2015 - Present
Society of Petroleum Engineers July 2013 - July 2015
AutoNation December 2011 - July 2013
Skills
Call Center, Customer Service, Technical Support, Process Improvement, Customer Satisfaction, Microsoft Office, Accounting, Troubleshooting, Access, Microsoft Excel, Computer Hardware, Payroll, Windows 7, Customer Support, Lotus Notes, Business Analysis, Outlook, Networking, Analysis, Windows, Accounts Payable, Call Centers, Management
Education
The University of Texas at Arlington 2006 — 2011
Bachelors of Science, Accounting, 3.0
eBay Enterprise August 2015 - Present
eBay Enterprise June 2012 - July 2015
FetchBack Inc. an eBay Company June 2012 - January 2013
Google July 2009 - July 2012
Monitronics International February 2004 - July 2009
Skills
Google Adwords..., Google Adwords, Google Analytics, Search Advertising, PPC, YouTube, Advertising Agency, Retargeting, Digital Marketing, Organic Search, Marketing Strategy, Direct Marketing, Google Maps, Google API, Digital Strategy, Lead Management, Lead Generation, Team Leadership, CCTV, Access Control, Burglar Alarm, Security System Design, Security Systems..., Cold Calling, SEM, Display Advertising, Marketing, Ad Networks, Online Advertising, Advertising, Media Buying, Analytics, Sales, Advertising Sales, E-commerce, Behavioral Targeting, Affiliate Marketing, Customer Acquisition, Online Marketing, Interactive Marketing, Email Marketing, Mobile Advertising, Digital Media, Strategic Partnerships, Salesforce.com, SEO, B2B Marketing, Media Planning, Web Marketing, Conversion Optimization
Education
University of Arizona
DoDEA January 2010 - Present
K12 September 2012 - October 2014
Texas A&M University-Commerce April 2012 - September 2012
North Central Texas College October 2009 - January 2010
Workforce Solutions Texoma March 2009 - August 2009
Grayson County College March 2009 - July 2009
Meeting Professionals International July 2008 - January 2009
Monitronics International May 2007 - July 2008
Northwest Arctic Borough School District August 2005 - April 2007
Pascagoula School District August 2004 - June 2005
Skills
Curriculum Design, Staff Development, Instructional Design, Adult Education, Higher Education, Teaching, E-Learning, Educational Technology, Research, Training, Curriculum Development, Leadership, Instructor-led Training, Program Management
Education
Texas A&M University-Commerce 2012 — 2013
Master of Education (MEd), Educational Administration and Supervision
University of Phoenix 2006 — 2011
Master of Arts (M.A.), Adult Education & Training
William Carey College 2003 — 2005
Master of Education (MEd), Secondary Education
University of Southern Mississippi 1997 — 2000
Bachelor of Arts (B.A.), History
Monitronics International October 2013 - Present
HMS April 2013 - October 2013
Hyatt Place Fort Worth Historic Stockyards October 2010 - March 2013
Sheraton Fort Worth Hotel and Spa May 2008 - October 2010
Skills
Customer Service, Operations Management, Medical Billing, Billing Systems, Accounts Payable, Accounts Receivable, Inventory Management, Appointment Scheduling, Job Scheduling, MSI, Customer Satisfaction, Customer Retention, Microsoft Office, Microsoft Excel, Microsoft Word, Business Meetings, Meeting Planning, Hospitality Management, Yield Management, Hotel Management, Hospitality, Hospitality Industry, Revenue Analysis, Event Management, Hotels, Process Scheduler, Training, Invoicing, Payroll, Budgets, Hiring, Management, Food & Beverage
Education
Tarrant County College 2008 — 2010
Associate of Arts (A.A.), General Studies
University of Houston
Monitronics International September 2010 - February 2013
Work Wear Safety Shoes June 2009 - August 2010
Collective Boardshop August 2007 - June 2009
Hyatt Hotels Corporation February 2003 - February 2007
Skills
Customer Satisfaction, Analysis, Budgets, Management, Customer Service, Vendor Management, Training, Security, Leadership, Forecasting, Project Management, Procurement, Purchasing, CRM, Sales, Coaching, Business Process, Marketing, Retail
Education
The University of Dallas 2006 — 2008
MBA, Business Administration
The University of Dallas 2003 — 2005
BA, Business Leadership
Verizon Business June 2011 - Present
ATI Enterprises August 2010 - June 2011
Broadview Security December 2009 - August 2010
Monitronics International May 2004 - August 2009
Skills
Account Management, Sales, Direct Sales, Training, Product Development, Product Management, Project Management, Budget Process, Telecommunications, Team Management, Cross-functional Team..., Market Research, Computer Science, Alarm Systems, Business Analysis, New Business Development, Leadership, Customer Retention, Management, Contract Negotiation, Recruiting, Security, Vendor Management, Solution Selling, Sales Operations, SaaS, Product Marketing
Education
University of Arkansas at Pine Bluff
B.S., Computer Science
Monitronics International June 2009 - Present
Monitronics International May 2007 - June 2009
Skills
Direct Marketing, Event Management, Adobe Creative Suite, Branding & Identity, Team Leadership, Security, Management, Trade Shows, Marketing, Public Speaking, Advertising, CRM, Project Planning, Team Building, Customer Service, Online Advertising, Blogging, Online Marketing, Facebook, Strategy, Marketing Communications, Sales Management, Account Management, New Business Development, Contract Negotiation, Press Releases, Social Media Marketing, Strategic Planning, Negotiation, Budgets, Email Marketing, Marketing Strategy, Recruiting, Promotions, B2B, Direct Sales, Product Marketing, Leadership, Customer Retention, Sales
Education
University of Kentucky 2002 — 2006
BBA, Dual Majors: Marketing; Integrated Strategic Communications: Advertising
CPI Security October 2011 - Present
Monitronics International December 2006 - October 2011
City of Carrollton April 2002 - November 2006
Protection One October 1992 - February 2002
Skills
Alarm Systems, Fire Alarm, CCTV, Access Control, Surveillance, Security Management, Security, Call Center, Customer Service, Training, Inventory Management, Employee Relations, Team Building, Call Centers, Supervisory Skills, Physical Security, Video over IP, Biometrics, Security Operations, Corporate Security, Video Analytics, IP Cameras
Education
The University of Texas at Arlington 1988 — 1993
Criminal Justice
Masonic Home and School of Texas 1983 — 1988
Valedictorian, High School
PepsiCo April 2013 - Present
AT&T August 2011 - April 2013
Monitronics International April 2010 - August 2011
Skills
Technical Support, Help Desk Support, Router Configuration, LAN-WAN, Customer Service, Dispatching, Windows, iOS, Databases, Data Entry, Microsoft Office
Education
Richland Community College
Confie Insurance Group Holdings June 2014 - Present
Careington International Corporation February 2014 - June 2014
Affirmative Insurance October 2011 - November 2013
Monitronics International March 2007 - July 2011
Regus September 2004 - January 2007
Transamerica Life Insurance Company July 2003 - July 2004
SeniorsFirst, LLC June 2001 - June 2003
Skills
Organization &..., Multi Tasking, Communication Skills, Leadership, Change Management, Problem Solving, Outstanding time..., Critical Thinking, Employee Relations, QuickBooks, Outlook Express, Access, ExponentHR, ADP Payroll, Zoomerang, Caliper, Adobe Acrobat, Microsoft Office
Education
The University of Texas at Austin 1995 — 2000
Bachelor of Arts, English
Monitronics International January 2008 - Present
ALARMEX SECURITY SYSTEMS January 2000 - December 2007
Scotiabank January 1999 - December 1999
Banco Santander January 1996 - December 1998
Skills
Security, Management, Marketing, Sales, Alarm Systems, CCTV, Access Control, Customer Service, Account Management, Team Building, Sales Management, Call Centers, Customer Satisfaction, Training, Team Leadership, Customer Retention, Loss Prevention, Direct Sales, Operations Management, Fire Alarm, Security Management, Sales Operations, Surveillance, Security Operations, Sales Process, New Business Development
Education
Universidad de Puerto Rico 1980 — 1985
Bachelor of Business Administration (BBA), Accounting and Business/Management, A
Monitronics International August 2004 - July 2011
Embassy Suites July 2003 - April 2004
Avis June 2000 - December 2000
Skills
Human Resources, Employee Relations, Performance Appraisal, Unemployment Claims, HR Policies, Onboarding, I-9 Compliance, Corporate Events, Custom Reports, ADP HRB, ADP ReportSmith, ADP E-Time, Applicant Tracking..., Microsoft Office, Outlook, Visio, SharePoint, Great Plains Software, Citrix
Education
University of North Texas
Bachelor of Business Administration (B.B.A.), General Business
Cunningham Lindsey April 2014 - Present
Monitronics International March 2012 - February 2014
Flowserve Corporation September 2008 - March 2012
Flowserve Corporation May 2006 - September 2008
7-Eleven May 2001 - May 2006
Alcatel-Lucent March 1997 - May 2001
Bank of America February 1991 - March 1997
Skills
Financial Analysis, Strategic Planning, Performance Measurement, Forecasting, Mergers, Budget, Hyperion Enterprise, Income Statement, Financial Modeling, Financial Reporting, Business Process..., Managerial Finance, Budgets, Strategy, Contract Negotiation, Mergers & Acquisitions, Analysis, Due Diligence, Start-ups, Manufacturing, Finance, Business Strategy, Leadership, Investments, Strategic Financial..., Business Development, Business Intelligence, Analytics, Management, Accounting, Corporate Finance, Executive Management, Pricing, Cost Accounting, SAP, Financial Forecasting, Process Improvement, Valuation, Team Building, Cross-functional Team..., P&L Management, Variance Analysis, Competitive Analysis, Financial Planning, P&L, Hyperion, Negotiation, Risk Management
Education
Texas Tech University - Rawls College of Business 1990 — 1991
M.B.A, Finance/International Business
University of Texas at Tyler 1988 — 1990
B.B.A, Accounting
Leading Edge Marketing Inc. October 2013 - Present
Security Investments November 2009 - Present
Monitronics International June 2012 - Present
Toutacity October 2011 - Present
Security Networks, LLC 2008 - 2012
Sound Security April 2007 - February 2009
APX Alarm Security Solutions Inc. January 2008 - September 2008
Pinnacle Security May 2006 - April 2007
Manhattan Mortgage Group 2003 - 2005
Skills
CCTV, Sales Management, Account Management, Direct Sales, Access Control, IP Cameras, Sales Presentations, New Business Development, Security, Marketing, Negotiation, Team Building, Security Management, Customer Service, Leadership, Fire Alarm, Sales Process, B2B, Alarm Systems, Telecommunications, Customer Retention, Sales, Networking, Wireless, Cold Calling, Physical Security, Solution Selling, Operations Management, Surveillance, Training, Selling, Business Development, Recruiting, Lead Generation, Customer Satisfaction
Education
The Ohio State University 1994 — 1996
Accounting, Accounting, Buisness Management
WBE September 2013 - Present
Baye Security And Sound February 2006 - Present
AVDG 2011 - 2013
ADT December 1999 - June 2004
Monitronics International January 1995 - October 1999
NAAP 1996 - 1999
Skills
Low voltage specialist.., Access Control, Video over IP, Security, CCTV, Security Management, Alarm Systems, IP Cameras, Fire Alarm, Physical Security, Account Management, Strategic Planning, Customer Service, Surveillance, Sales, Software Installation, Team Building, Private Investigations, Video Analytics, Security Training, Low Voltage, Crisis Management, Corporate Security, IP CCTV, Life Safety
Education
Santa Rosa Junior College 1991 — 1994
AA, Electrical
American Airlines October 2014 - Present
American Airlines December 2012 - October 2014
Monitronics International November 2009 - August 2012
University of Notre Dame May 2008 - May 2009
Federal Home Loan Bank of Dallas March 2007 - May 2008
EMC Mortgage March 2002 - March 2007
Morgan Stanley February 2001 - December 2001
USAA May 1999 - August 2000
Skills
Finance, Analytics, Information Systems, Risk Management, Forecasting, Microsoft Excel, Financial Analysis, Financial Modeling, Process Improvement, Analysis, Financial Reporting, Strategic Planning, Asset Managment, Performance Management, Leadership Development, Succession Planning, Revenue Analysis, Business Strategy, Business Analysis, Change Management, Cross-functional Team..., Business Development, Competitive Analysis, Strategic Partnerships, Budget, Strategic Negotiations, Contract Negotiation, Mergers, Acquisitions
Education
University of Notre Dame - Mendoza College of Business 2008 — 2009
Master of Business Administration (MBA), Finance, General
St. Mary's University 1996 — 2000
BBA, Finance
Citi June 2004 - Present
Monitronics International May 2002 - June 2004
Employee Solutions 2002 - 2002
Medical Assistance Program Advisors, Inc. August 1994 - July 1996
Education
Texas Woman's University 1996 — 2000
BBA, Management
Amerhart Ltd March 2014 - Present
Monitronics International April 2012 - March 2014
FMP July 2010 - April 2012
Skills
Sales Process, Marketing Strategy
Education
The Ohio State University 2005 — 2009
Bachelor of Business Administration (B.B.A.)
St. Peters High School Mansfield, Ohio 2002 — 2005
Monitronics International October 2014 - Present
Rent-A-Center January 2013 - September 2014
Fort Worth Museum Science and History August 2011 - May 2012
Skills
Employee Relations, Public Speaking, Team Leadership, PowerPoint, Microsoft Word, Social Media Marketing, Microsoft Excel, Analysis, Interviews, Human Resources, Customer Service, Internal Communications, Employment Law, Filing, People-oriented, Training, Academic Achievement, Performance Management, Fundraising, Team-oriented, Nonprofits, Event Planning, Leadership, Microsoft Powerpoint, Prezi, Organizing, Listening Skills, Team Oriented, Recruiting, Management, Sales
Education
Texas Christian University 2008 — 2012
Bachelor of Science (B.S.), Communication Studies
Antonian 2004 — 2008
Ecolab November 2011 - Present
Peace Corps February 2010 - June 2011
HMBI June 2009 - February 2010
Monitronics International February 2007 - April 2009
Pierson Patterson LLP June 2006 - August 2006
Sovran Self Storage May 2001 - May 2006
Skills
Management, Customer Service, Microsoft Office, Marketing, Databases, Grant Writing, Technical Support, Networking, Business Strategy, NGOs, Agriculture, Selling
Education
University of North Texas 2003 — 2007
BA, Polictical Science and Arabic
First Command Financial Planning June 2010 - Present
Monitronics International December 2006 - July 2009
UT Southwestern October 2005 - December 2006
Southwest Airlines March 1999 - October 2005
USS Tarawa 1992 - 1995
Skills
Strategic Financial..., Financial Modeling, Variance Analysis, Financial Analysis, Budget Process, Strategic Thinking, Financial Forecasting, Financial Statement..., Management, Finance, Forecasting, Budgets, Strategic Planning, Strategy, Team Building, Business Planning
Education
Texas Christian University - M.J. Neeley School of Business
MBA, Finance
The University of Texas at Austin
BA, Economics
Brand Assembly July 2015 - Present
Domenico Vacca January 2013 - May 2015
Venture/Trade Concepts October 2010 - January 2013
Monitronics International March 2005 - October 2010
Skills
Sales, Customer Service, Microsoft Excel, Leadership, Invoicing, Management, PowerPoint, Account Management, Event Planning, Marketing, Social Media, Microsoft Office, Team Leadership, Event Management, Auditing, Accounting, Strategic Planning, Training, Call Centers, HRIS, Public Speaking, Outlook
Education
The University of Texas at Austin
Sears Home Improvement Products September 2015 - Present
Ivie June 2014 - September 2015
Ivie March 2013 - June 2014
Mortgage Specialists International, LLC January 2013 - March 2013
Monitronics International August 2012 - September 2012
United States Navy August 2007 - September 2011
Gosport April 2008 - November 2008
Moe's Southwest Grill December 2004 - May 2007
Camp Menominee June 2004 - August 2006
2 Fellas & A Big Vehicle June 2000 - January 2005
Skills
News Writing, Proofreading, Copy Editing, Planned Preventative..., Close Attention to..., Outstanding Customer..., Oral & Written..., Windows, Mac OS, InDesign, QuarkXPress, Social Media, Customer Service, Navy, Advertising, Public Relations, Leadership, Military, Social Networking, Critical Thinking, Facebook, Force Protection, Mac, Marketing, Microsoft Word, Military Experience, Military Operations, Military Training, Networking, Public Speaking, Security Clearance, Social Media Marketing, Strategic Communications, Team Building, Team Leadership, Time Management, Editing, DoD, Microsoft Excel, Microsoft Office, Operational Planning, Adobe Creative Suite, Event Management, Event Planning, Government, Graphic Design, Outlook, Media Relations, Interviews, PowerPoint
Education
University of Oklahoma 2002 — 2007
Bachelor of Arts (BA), Public Relations, Minor Philosophy
Tulsa Community College 2001 — 2005
ReachLocal January 2014 - June 2015
ReachLocal July 2013 - January 2014
Lead Research Group February 2012 - July 2013
ReachLocal August 2011 - January 2012
ReachLocal October 2010 - July 2011
Monitronics International September 2009 - May 2010
Skills
Content Marketing, Direct Marketing, SEM, SEO, Social Media, Copywriting, Virtual Training, Staff Training, Developing Client..., Office Management, Microsoft Office, Adobe Creative Suite, Google AdWords Certified, Lead Generation, Google Adwords, Marketing, PPC, Mobile Marketing, Online Advertising, Advertising, Digital Media, Digital Marketing, CRM, Email Marketing, Marketing Communications, Social Media Marketing, Online Marketing, Salesforce.com, Account Management, Marketing Strategy, Google Analytics
Education
University of North Texas 2007 — 2009
BA, Journalism (Advertising), Marketing, Spanish
Monitronics International February 2014 - Present
Huawei July 2013 - September 2013
CCS Medical March 2012 - July 2013
Williamson-Dickie Mfg. Co. September 2008 - March 2012
Williamson-Dickie Mfg. Co. November 2007 - September 2008
Reena Pearson, CPA July 1998 - May 2007
Mattress King 1996 - 1998
MaxVision LLC 1993 - 1996
Intergraph 1992 - 1993
Skills
Legal Writing, Tax, Negotiation, Litigation, Time Management, Estate Planning, Legal Compliance, Contract Management, Legal Assistance, Corporate Governance, Financial Accounting, Accounting, Public Speaking
Education
Texas Wesleyan University 2008 — 2013
JD, Law
University of Alabama in Huntsville 1992 — 1994
MBA, Management, Accounting
University of Alabama in Huntsville 1988 — 1992
BSBA, Accounting & MIS Double Major
Carlsbad Senior High School 1980 — 1984
Diploma, College Prep/General Education
ADT August 2014 - May 2015
Central Security Group, Inc. June 2013 - June 2014
Alarm Capital Alliance June 2012 - May 2013
Monitronics International February 2008 - June 2012
Security Solutions July 2003 - January 2008
Wiredinn March 2000 - June 2003
Skills
Alarm Systems, Access Control, CCTV, IP Cameras, Video over IP, Fire Alarm, Account Management, Sales Management, Surveillance, Security, New Business Development, Cold Calling
Education
The University of Texas at Arlington 1992 — 1996
BA, Communications
Monitronics International October 2012 - Present
Monitronics International February 2011 - October 2012
KPMG LLP January 1998 - February 2011
Skills
Sarbanes-Oxley Act, SEC filings, Accounting, Financial Reporting, Finance, CPA, Payroll, Auditing, GAAP
Education
Texas Tech University - Rawls College of Business 1992 — 1997
Texas Tech University
Monitronics International October 2011 - Present
BB Franchising, Inc. June 2007 - October 2011
Sixx Holdings, Inc. 2003 - 2007
HIT Entertainment 1999 - 2003
Greyhound Lines, Inc. 1993 - 1999
Skills
Forecasting, Financial Reporting, CPA, ADP Payroll, Payroll, Great Plains Software, Employee Relations, Budgets, Leadership Development, Income Statement, P&L, Leadership, PeopleSoft, GAAP, General Ledger, Process Improvement, Management
Education
Texas A&M University
BBA, Accounting
Deloitte Consulting December 2008 - Present
EDS, an HP company September 2007 - December 2008
Monitronics International February 2001 - April 2007
1-Jobs.com 1997 - 2001
Volunteer Center of Collin County 1992 - 1996
Skills
Program Management, Cross-functional Team..., Marketing, Management Consulting, Marketing Communications, Process Improvement, Management, Business Process..., Team Leadership, Strategic Communications, Project Management, Product Marketing, Public Relations, Project Planning, Marketing Management, Event Planning
Education
University of North Texas 1990 — 1992
Master, Journalism
The University of Texas at Austin 1985 — 1989
B.S., Radio-TV-Film
Alliance Security May 2015 - Present
Monitronics International March 2011 - May 2015
Monitronics International November 2008 - March 2011
Stone Security August 2006 - November 2008
Stone Security September 2004 - August 2006
Icon Security April 2003 - September 2004
Skills
Public Speaking, Strategic Planning, Customer Relations, Training, Leadership, Coaching, Management, Alarm Systems, Account Management, Business Development, Business Strategy, CRM, Contract Negotiation, Customer Satisfaction, Operations Management, Sales, Sales Operations
Education
Weber State University 2007 — 2008
BS, Technical Sales
Snow College 2001 — 2003
AS, General Studies
Arbonne International LLC September 2012 - Present
Arbonne International LLC November 2013 - April 2015
Arbonne International September 2008 - September 2012
Monitronics International September 2006 - September 2008
Monitronics International August 2000 - September 2006
Skills
Team Building, Training, Customer Service, Customer Satisfaction, Leadership, Team Leadership, Coaching, Process Improvement, Management, Operations Management, Account Management, Employee Training, Sales, Security, Strategic Planning, Human Resources, Time Management, Project Management, Customer Retention, Call Centers, Employee Relations, Sales Management, Customer Experience, Customer Relations, Quality Assurance, Software Documentation, Troubleshooting, Change Management, Performance Management, Cross-functional Team..., Business Development, Leadership Development, Call Center, Microsoft Office, Program Management
Education
Texas Woman's University 2011 — 2015
Bachelor of Business Administration (BBA)
Texas Woman's University 1990 — 1994
Paris Junior College 1988 — 1990
Associates
Tynan's Fort Collins Nissan and Kia August 2014 - Present
Monitronics International December 2012 - June 2014
World Heritage Student Exchange January 2010 - April 2013
DSW October 2011 - December 2012
Skills
Critical Thinking, Creative Writing, Marketing Communications, Marketing Strategy, Public Relations, Employee Relations, Literary Criticism, Film Criticism, Problem Solving, Creative Direction, Strategic Planning, Project Planning
Education
University of North Texas 2010 — 2013
Bachelor of English, Literature
University of Maryland University College 2008 — 2009
Monitronics International August 2014 - August 2015
BKD CPAs & Advisors January 2014 - March 2014
Northwestern Mutual January 2013 - December 2013
University of Texas at Dallas August 2011 - December 2013
AMC Theatres June 2009 - August 2010
Skills
Customer Service, Microsoft Excel, PowerPoint, Accounting, Microsoft Word, Time Management, Finance, Research, Teamwork, Microsoft Office, Public Speaking, Auditing, Financial Analysis, Financial Reporting, Financial Services
Education
The University of Texas at Dallas 2015 — 2017
Master of Business Administration (MBA), Finance, General
The University of Texas at Dallas 2010 — 2014
Bachelor of Science, Accounting, 3.213
Avigilon October 2015 - Present
Ambit Energy June 2014 - October 2015
Accretive Health April 2014 - June 2014
IBM August 2012 - April 2014
MedSynergies May 2012 - June 2012
Monitronics International January 2008 - July 2011
ZeroChaos January 2007 - December 2007
Skills
Full-cycle Recruiting, Direct Recruiting, Candidate Screening, Salary Negotiation, Candidate Assessment, Applicant Tracking..., Technical Recruiting, Internet Recruiting, Contract Recruitment, Candidate Selection, Recruitment/Retention, Talent Acquisition, Screening, Creative Sourcing, Permanent Placement, Professional Staffing, Recruitment Technology, Staffing Industry, Job Posting, Onboarding, Interviewing, Background Checks, Sourcing, Temporary Staffing, Direct Sourcing, Job Descriptions, Hiring, Employee Relations, Reference Checking, Professional Networking, Sales Recruitment, Recruitment Advertising, HR Policies, Job Fairs, Talent Management, Cold Calling, Building Relationships, HRIS, E-recruitment, Interview Preparation, Recruiting, Interviews, Business Networking, Benefits Negotiation, Screening Resumes, Human Resources, College Recruiting, Leadership, Training, Management
Education
The University of Texas at Dallas
Numerex Corp. June 2013 - Present
Monitronics International February 2009 - May 2013
FedEx OfficeDa November 2008 - February 2009
Skills
Call Center Development, Customer Experience, Technical Support, Team Building, Leadership, Troubleshooting, Staff Development, Mentoring, Quality Assurance, Security, Access Control, Supervisory Skills, Training, Alarm Systems
Education
The University of Memphis 2005 — 2006
Wooddale High School
VCE, the Virtual Computing Environment Company March 2014 - Present
Monitronics International January 2013 - March 2014
Monitronics International January 2012 - January 2013
American Achievement Corporaton March 2011 - November 2011
Bickel & Brewer September 2007 - March 2011
Law Office of Marilyn Landon May 2007 - September 2007
G. Lee Finley & Associates March 2006 - May 2007
The Guerrero Law Offices June 2005 - March 2006
Beggs Law Firm September 2004 - May 2005
Unglaub Law Firm October 2003 - January 2004
Skills
Human Resources, Employee Relations, Training, Recruiting, Onboarding, Payroll, Microsoft Excel, Event Planning, Notary Public, Trials, Legal Assistance, Excel, Bilingual-Spanish, Data Entry, Time Management, Project Coordination, Employee Benefits, Benefits Administration, Employment Law, Personnel Management, Management, Deferred Compensation, Legal Research, College Recruiting, Project Planning, Case Managment, Employee Training, Hiring, Process Improvement, Taleo, Applicant Tracking..., Conflict Resolution, Background Checks, Screening, Writing, Legal Support, Office Administration, Litigation Support, ADP Payroll, Call Centers, Trial Preparation, Case Management, Reports, Compliance, Compensation Structures, Market Analysis, Performance Appraisal, HR Policies
Education
DCCCD 2009 — 2010
Southeastern Career Institute 2003 — 2004
Paralegal
University of North Texas 2000 — 2002
BA, Political Science
North Garland High School
World at Work
QT Technologies August 2009 - February 2015
Outsource Marketing Associates March 2007 - July 2009
Monitronics International February 2006 - February 2007
Stream International July 1997 - March 2004
World Travel Partners - BCD Travel September 1995 - July 1997
Dallas County Community College District 1995 - 1995
Frantastic Total Food Concept 1994 - 1995
Wyndham Worldwide September 1992 - August 1994
Teleservice Resources August 1988 - September 1992
American Airlines Direct Marketing Corp August 1988 - September 1992
Skills
Vendor Management, CRM, Strategy, Process Improvement, Management, Marketing, Call Center, Outsourcing, Leadership, Call Centers, Mobile Devices, New Business Development, Project Management, Lead Generation, Operations Management, Sales, Start-ups, Marketing Strategy, SaaS, Cross-functional Team..., BPO, Executive Management, Contract Negotiation, Account Management, Team Leadership, Leadership Development, Business Intelligence, Negotiation, Team Management, Team Building, Product Management, Business Process..., Customer Service, Program Management, Strategic Planning, Entrepreneurship, Solution Selling, Client Relations Skills, Performance Management, Customer Satisfaction, Training, Change Management, Service Delivery
Education
The University of Texas at Dallas 1984 — 1987
B.A., Government and Politics
Monitronics International June 2015 - Present
Starwood Hotels & Resorts Worldwide, Inc. January 2012 - June 2015
Zoes Kitchen November 2008 - January 2012
Southern Methodist University August 2008 - December 2009
Skills
Customer Service, Event Planning, Marketing, Microsoft Office, Sales, Restaurants, Time Management, Hospitality, Leadership, Food, Hospitality Management, Social Media, Hotels, Food, Hospitality Industry
Education
Southern Methodist University 2007 — 2011
Bachelor of Arts (B.A.), International Marketing
Southern Methodist University
Monitronics International January 2009 - Present
Education
Richland College 2012 — 2015
Associate's degree, Information Technology, 3.0
Epsilon February 2013 - Present
Monitronics International February 2012 - February 2013
Monitronics International October 2010 - February 2012
Monitronics International June 2010 - October 2010
Winn-Dixie– Customer Service May 2006 - December 2009
University of New Orleans- Administration September 2006 - December 2007
Skills
Employee Training, Call Centers, Troubleshooting, SharePoint, Customer Service, Access, Coaching, Microsoft Office, Microsoft Excel, Customer Satisfaction, PowerPoint, Account Management
Education
University of New Orleans 2006 — 2008
American Express March 2015 - Present
Citi July 2012 - March 2015
Monitronics International January 2012 - July 2012
SunGard April 2011 - December 2011
Oracle Financial Services Software Ltd 2010 - 2010
everis Chile S.A. March 2006 - December 2009
Camino Real Hotel August 2004 - December 2005
Occidental Bolivia S July 2003 - September 2003
Skills
Visio, Excel, PowerPoint, MS Project, Business Analysis, Requirements Gathering, Requirements Analysis, Process Improvement, Agile, Testing, Certified Scrum Master..., CAPM, SDLC, Word, SQL, UML, Process Engineering, Software Project..., SharePoint, SQL Server, Business Process, Business Requirements, Project Management, Management, Teamwork
Education
Universidad Católica Boliviana 2000 — 2005
BS, Industrial Engineering
Franco Boliviano School 1986 — 1999
High School
Monitronics International September 2015 - Present
Monitronics International January 2014 - September 2015
Booking.com October 2013 - October 2013
Booking.com October 2012 - October 2013
Choice Hotels Europe - Comfort Hotel Luton December 2010 - August 2012
Quest Employment November 2010 - December 2010
Amazon.co.uk September 2009 - April 2010
Skills
Customer Service, Hotels, Tourism, Teamwork, Hospitality, Social Media, Customer Satisfaction, Event Planning, Team Leadership, Microsoft Word, Microsoft Office, Travel Management, Stock Control, Critical Thinking, Team Building, PowerPoint, Telephone Manner, Complaint Investigations, Professional Email..., Multitasking Skills, Russian Language, Escalation Resolution, Work Well Independently, Flexibility, Project Planning, Organization &..., Positive Can-do Attitude, Adaptability, Business Partner Support, Business Partner..., Building Business..., Compliance PCI, Contract Law, Account Management
Education
University of Bedfordshire 2008 — 2011
Bachelor’s Degree, Travel and Tourism
University of Bedfordshire 2007 — 2008
Business, Contract Law, e-Business, Academic English Writing
Monitronics International August 2015 - Present
Anji Technologies November 2012 - August 2013
Prosperity Relations, Co. 2005 - 2013
Workforce Solutions for North Central Texas April 2012 - November 2012
Vatterott College October 2010 - April 2011
Workforce Solutions Greater Dallas June 2010 - October 2010
Walker International Communications Group August 2005 - April 2007
New Jersey Performing Arts Center 2003 - 2005
Skills
Public Speaking, Non-profits, Public Relations, Strategic Planning, Coaching, Event Planning, Recruiting, Staff Development, Team Building, Fundraising, Marketing, Social Media, Community Outreach, Social Networking, Social Media Marketing, Program Development, Marketing Communications, Organizational..., Research, Entrepreneurship, Small Business, Nonprofits, Marketing Strategy, Training, Event Management, Leadership, Human Resources, Management, Program Management, Interviews, Onboarding, Policy, Applicant Tracking..., Sourcing, Employee Benefits, Leadership Development, Market Research, Employee Relations, HR Policies, Workshop Facilitation, Job Fairs, Resume Writing, College Recruiting, Strategic Communications, Employee Training, Talent Management, Negotiation, Taleo, CRM, Start-ups
Education
New Jersey Institute of Technology 2006 — 2006
Certificate in Entrepreneurship
Rutgers, The State University of New Jersey-Newark 2000 — 2003
Bachelor's Degree, Journalism/ Non-Profit Management
Seton Hall University 1995 — 1998
atttended
Monitronics International June 2015 - Present
ADT Security Services (formerly Brink's/Broadview Security) June 2010 - June 2015
Broadview Security (formally Brink's Home Security) 2007 - November 2010
Brinks Home Security November 1999 - July 2007
Brinks Home Security June 1998 - November 1999
ATT Wireless 1994 - 1998
Skills
Customer Experience, Customer Lifecycle..., Change Management, Process Engineering, Strategic Communications, Knowledge Management, Operations Management, Employee Engagement, Contact Center..., Contact Center Strategy, Performance Management, Customer Retention, Contact Centers, Call Center, Training, Business Analysis, Business Process..., Call Center Development, Call Centers, Executive Management, Strategic Planning, Account Management, Team Leadership, Budgets, Customer Service, Workforce Management, Leadership, Strategy, Process Improvement, P&L Management, Team Building, CRM, Management, Leadership Development, Customer Satisfaction, Forecasting, Outsourcing, Operational Excellence, Business Strategy, B2B, Service Delivery, Project Management, Team Management, Program Management, Cross-functional Team...
Education
Stephen F. Austin State University 1990 — 1994
BBA, Management, Marketing
Monitronics International August 2015 - Present
Remington Hotels May 2015 - August 2015
Dallas Airmotive May 2014 - March 2015
Fluent Grp September 2013 - May 2014
United Supermarkets, LLC September 2009 - January 2014
Skills
Customer Service, Microsoft Word, Microsoft Office, PowerPoint, Microsoft Excel, Time Management, Data Entry, Teamwork, Outlook, Inventory Management, Food Safety, Cooking, Event Planning, Facebook, Social Media, Social Media Marketing, Leadership, Social Networking, Public Speaking, Photoshop, Marketing
Education
The University of Texas at Dallas 2011 — 2015
Bachelor of Arts (BA), Emerging Media and Communications
Monitronics International October 2012 - Present
Monitronics International February 2011 - October 2012
Monitronics International January 2008 - March 2011
Monitronics International July 2006 - January 2008
Brinks Home Security December 2001 - July 2006
Delta Air Lines February 1988 - December 2001
Skills
Contract Negotiations, Sales Management, Operations Management, Customer Satisfaction, Executive Management, Call Center Management, Vice President Sales, Vice President..., Alarm Industry Executive, Aviation Management, Alarm Systems, Call Center, Contract Negotiation, Sales, Training, Call Centers, Lead Generation, Management, Mentoring, Leadership, Aviation, CRM, Security, Cross-functional Team..., Recruiting, Team Leadership, Customer Service, Sales Operations, Team Building, Budgets, Account Management, Program Management, Access Control, Direct Sales, Customer Retention, Selling, Process Improvement, Negotiation, Strategy, Human Resources, Business Process..., Strategic Planning, CCTV, Vendor Management, Forecasting, Sales Process, Business Development, Product Development, Solution Selling, Cold Calling
Education
University of North Texas 1986 — 1991
Avanade May 2015 - Present
Methodology LLC July 2012 - Present
Catapult Systems October 2013 - April 2015
Imaginet November 2012 - October 2013
Cheaper Than Dirt May 2012 - July 2012
Monitronics International April 2011 - June 2012
Sogeti April 2010 - April 2011
Scruggs Group May 2008 - November 2009
L-3 Link Simulation & Training July 2007 - April 2008
Lockheed Martin September 2006 - March 2007
Skills
ASP.NET MVC 3, Razor, T-SQL, Visual Studio, XML, UML, LINQ, XHTML, ASP.NET MVC, Web Services, SQL, Databases, WCF, Relational Databases, Business Strategy, Strategic Planning, C#, .NET, JavaScript, ASP.NET, Scrum, Software Development, Microsoft Office, Agile, CSS, HTML, jQuery, AJAX, SQL Server, Strategic Consulting, Process Consulting, IT Strategy, Strategic Analysis, Strategic Partnerships, Requirements Analysis, Test Driven Development, Web Development, Web Applications, Agile Methodologies, Software Engineering, SDLC, Design Patterns, Business Analysis, Architectures, SOA, Testing, Software Documentation, TFS, Microsoft SQL Server
Education
Southern Methodist University 2009 — 2014
MBA, Strategy & Entrepreneurship, Information Technology & Operations Management
The University of Texas at Arlington 2004 — 2007
Bachelor's of Science, Computer Science
Milestone Electric June 2014 - Present
integrated prosystems January 2014 - June 2014
Monitronics International October 2011 - December 2013
Defender Direct October 2010 - August 2011
Nielsen Media Research January 1999 - March 2010
Skills
Customer Service, Team Building, Management, Training, Account Management, Leadership, Team Leadership, Customer Satisfaction, Microsoft Office, Troubleshooting, Security, Project Management, Sales, Operations Management, Process Improvement, Call Centers, Strategic Planning, Microsoft Excel, Access Control, Marketing, Process Scheduler, Supervisory Skills, Microsoft Word
Education
Tarrant County College
Associates, Communications
LJCC 2014 - Present
AAA Installation ADT Authorized Dealer June 2009 - January 2014
Quintiles / Bayer Healthcare December 2007 - December 2008
Warner Chilcott October 2006 - December 2007
Monitronics International March 2005 - October 2006
King Pharmaceuticals November 2003 - February 2005
Skills
Product Launches, Team Leadership, Women's Health, Pharmaceutical Sales, OB/GYN, Neurology, Primary Care, Cardiology, Budgeting, Negotiation, Strategic Planning, Business Planning, Key Account Development, Selling Skills, Analysis, Planning, Contract Negotiation, Consultative Selling..., Cold Calling, Product Launch, Selling, Sales, Leadership, Sales Management, Sales Force Development, Marketing, Sales Operations, Budgets, Pharmaceutical Industry, Project Planning
Education
University of Alabama at Birmingham
Bachelor of Arts (B.A.), History
Plano, TX D.C.S. May 2012 - Present
FreemanGroup August 2010 - 2012
Monitronics International. December 2005 - August 2010
DFW International Airport January 2000 - December 2005
Skills
Hospitality, Budgets, Training, Hotels, Hospitality Management, Event Planning, Marketing Strategy, Account Management, Social Media Marketing, Customer Service, Microsoft Office, Social Media, Public Relations, Human Resources, Recruiting, Sales, Team Building, Time Management, CRM, Strategic Planning, Team Leadership, Leadership, Hospitals, HIPAA, Healthcare Information..., Healthcare Management, EHR, Revenue Cycle, Process Improvement, EMR, Medicare, Healthcare Industry, Management, Managed Care, Medicaid, Project Management
Education
University of North Texas 2004 — 2008
Bachelor of Science (B.S.), Theoretical and Mathematical Physics
University of North Texas 2002 — 2004
Bachelor of Business Administration (B.B.A.), Entrepreneurial and Small Business Operations
Richland Community College 1998 — 2000
Associate's degree, Business, Management, Marketing, and Related Support Services
Stewart Title May 2014 - September 2014
American Defense Systems September 2011 - May 2014
Fillaseat Dallas Houston San Antonio August 2011 - May 2014
Monitronics International August 2010 - September 2011
NRU 2006 - 2010
First Integrity Mortgage 2002 - 2006
Skills
Training, Sales Management, Sales, Recruiting, Account Management, Management Consulting, Cold Calling, New Business Development, Marketing Strategy, B2B, Entrepreneurship, Marketing, Team Building, Strategy, Business Development
Education
University of Nevada-Las Vegas
Southeastern Freight Lines November 2014 - Present
Universal Technical Institute June 2014 - 2015
Monitronics International August 2012 - 2014
Texas Energy Holdings March 2011 - 2012
Green Bay Packers April 2010 - August 2011
Western Refinery February 2006 - December 2009
Skills
Deadline Oriented, Team Building, Microsoft Office, Problem Solving, Highly detail oriented, Customer Service, Project Management, Preparation Of Reports, Data Entry, Research, Team Leadership, Microsoft Excel
Education
The University of Texas at El Paso 2005 — 2010
Associates Degree, Multiple Disciplinary Studies
MacArthur High School
Infosys August 2015 - Present
Independent Technical Recruiter February 2014 - Present
JDA Technical Services Group February 2014 - Present
American Unit April 2012 - March 2014
Robert Half Technology February 2012 - April 2012
Technical Resource Group October 2011 - February 2012
Timberhorn IT Solutions February 2011 - May 2011
Monitronics International February 2010 - February 2011
Timberhorn IT Solutions June 2011 - 2011
AT&T Mobility April 2007 - August 2010
Skills
Leadership, Security, Start-ups, Project Management, Business Analysis, Technical Recruiting, Sourcing, Business Development, Sales, Account Management, Resume Writing, Consulting, Team Leadership, Recruiting, Talent Acquisition
Education
Richland College 2010 — 2010
General Studies
Weatherford College 2002 — 2004
None, Economics and Computer Science
Willow Bend Academy 1999 — 2001
Diploma, High School, 10-12
AT&T June 2015 - Present
Monitronics International June 2015 - Present
Chase Home Finance June 2011 - October 2014
Citi May 2010 - June 2011
Citi November 2008 - May 2010
Skills
Banking, Process Improvement, Mortgage Lending, Loans, Mortgage Banking, Portfolio Management, Credit, Risk Management, Business Analysis, Call Centers, Vendor Management, Financial Analysis, Financial Services, Loan Origination, Credit Analysis, Workforce Management, Capacity Planning, Quality Assurance, Compliance Management, Analysis
Education
Texas Woman's University 2012 — 2013
Bachelor of Arts (B.A.), Business Administration and Management, General
FedEx Office February 2015 - Present
Monitronics International March 2012 - February 2015
New Benefits September 2011 - February 2012
Certified Payment Processing January 2010 - September 2011
Advanced Data Exchange November 2005 - December 2008
Bio-Rad Laboratories December 2004 - November 2005
VarTec Telecom December 2002 - December 2004
First American Tax Valuation May 2002 - November 2002
Verizon Information Services October 1998 - December 2001
Samsung Telecommunications America January 1998 - October 1998
Skills
Job Aids, Curriculum Design, Mentoring, Call Center, Captivate, Photoshop, Word, Outlook, Technical Writing, Microsoft Word, Team Building, Software Documentation, Customer Service, Performance Management, Training, Call Centers, Employee Training, Needs Analysis, Coaching, Instructional Design, Sales, Leadership, Process Improvement, Leadership Development, CRM, Instructor-led Training, Training Delivery, ADDIE, E-Learning, Blended Learning, Hands-on Training, Camtasia, Quality Assurance, Team Management, Curriculum Development, Time Management, Staff Development, SnagIt
Education
University of North Texas 2005 — 2011
Master of Science, Training and Development
University of North Texas 1991 — 1996
Bachelor of Science, Counseling
South Grand Prairie 1987 — 1991
High School Diploma, General
Monitronics International October 2014 - Present
Monitronics International June 2010 - October 2014
Source, Inc. October 1990 - June 2010
Skills
Avaya, Telecommunications, VoIP, Unified Communications, Wireless, IP, Managed Services, Call Center, SIP, Telephony, WAN, Call Centers, Data Center, Cisco Technologies, IVR, Solution Selling, Switches, Disaster Recovery, CRM, Technical Support, Management, Security, Cabling, Project Management
Education
Texas Christian University 1986 — 1991
BBA, Marketing
Monitronics International April 2013 - Present
United American Insurance April 2011 - April 2013
ShanDen Expressions December 2008 - March 2013
Complete Landsculpture 2008 - December 2009
The Point Group February 2008 - October 2008
OnMessage 2007 - 2008
Cirro Energy 2005 - 2007
Ethan Allen Home Interiors 2004 - 2005
Skills
Corporate Communications, Strategic Communications, Customer Experience..., Customer Retention, Relationship Management, Customer Engagement, Content Writing, Customer Satisfaction, Strategic Planning, Content Strategy, Copywriting, Web Content, Operational Efficiency, Email Marketing, Content Management, Press Releases, Social Media Marketing, Google Analytics, Public Relations, Lead Generation, Marketing Strategy, Web Content Management, Marketing Management, HTML, Content Development, Marketing Copy, Project Management, SEO copywriting, Website Copy, Content Marketing, Eblasts, Company Profiles, Business Profiles, Feature Articles, Pitch Letters, Press Kits, InDesign, Google Adwords, Project Planning, Customer Experience, Customer Education, Operational Planning, Business Strategy, Digital Strategy, Operational Support, Customer Insight
Education
University of North Texas 2006 — 2007
Masters of Journalism, Integrated Communications and Minor in Marketing
Sam Houston State University 2000 — 2004
Bachelor of Fine Arts (B.F.A.), Theatre/Theatre Arts Management and Minor in General Business Admin.
RealPage, Inc. September 2008 - Present
Idearc Media / Superpages.com February 2007 - July 2008
Grande Communications Networks LLC January 2005 - February 2007
Monitronics International 2006 - 2007
USA Mobility 2001 - 2005
American Airlines August 1994 - September 2001
Allstate May 1984 - October 1994
Skills
Call Center, Call Centers, Telecommunications, Quality Assurance, Customer Service, Customer Retention, Process Improvement, Customer Satisfaction, Workforce Management, Training, Troubleshooting, Customer Experience, Salesforce.com, Team Leadership, Team Building, CRM, Technical Support, Leadership, Team Management, Cross-functional Team..., Business Analysis, Performance Management, Coaching, Avaya, Employee Training, Sales, Analysis, Recruiting, Employee Relations, Time Management, Hiring, Telephony, Product Management, Management, Vendor Management, Operations Management, Account Management, Outsourcing, Direct Sales, Sales Operations
Education
The University of Texas at Arlington 1983 — 1986
Accounting and Business/Management
Oracle September 2015 - Present
Information Builders January 2011 - September 2015
PROS Pricing June 2009 - December 2010
IMC Technologies July 2007 - February 2009
Qvidian July 2003 - June 2007
Ignite Technologies 2002 - 2003
Ascendix Technologies 1999 - 2002
Monitronics International 1995 - January 2001
HD Vest 1991 - 1995
Skills
Go-to-market Strategy, Sales Management, Business Development, Sales, Leadership, Management, Software, Sales Effectiveness, Forecasting, Pricing, Solution Selling, SaaS, Salesforce.com, Enterprise Software, Direct Sales, Business Intelligence, CRM, Strategic Partnerships, Professional Services, Strategy, Recruiting, Sales Operations, Start-ups, Business Strategy, Analytics, Executive Management, Sales Process, Software Industry, Selling, Program Management, Marketing, P&L Management, Product Management, Integration, Business Alliances
Education
The University of Texas at Dallas 1987 — 1991
BA, Finance and Economics
Monitronics International January 2013 - Present
Monitronics International September 2011 - January 2013
Coca-Cola Enterprises June 2009 - September 2011
Aerotek June 2007 - June 2009
Skills
Recruiting, Human Resources, Sourcing, Interviews, Employee Relations, Management, Applicant Tracking..., Account Management, CRM, Hiring, Recruitment Advertising, Negotiation, Executive Search, Talent Acquisition, Team Building, Time Management, Sales, Training, Cold Calling, Performance Management, Temporary Placement, Personnel Management, Vendor Management, Technical Recruiting, Talent Management, Coaching, College Recruiting, New Hire Orientations, Permanent Placement, Benefits Negotiation, Resume Writing, Leadership, HR Policies, Succession Planning, HRIS, Payroll, Temporary Staffing, Onboarding, Staffing Services, Organizational..., Employee Benefits, Advertising, Benefits Administration, Leadership Development, Employee Training, Contract Recruitment, Employee Engagement, Internet Recruiting, Screening Resumes, Screening
Education
Texas Tech University 2003 — 2006
Mass Communications, Advertising
Colleyville Heritage High School 1999 — 2003
BS, Advertising
Monitronics International November 2011 - Present
Education
The University of Texas at Arlington 2003 — 2006
Honors Bachelor of Arts Degree in English, English Language and Literature, General
City of Fort Worth November 2013 - Present
Legal Aid of NorthWest Texas June 2013 - December 2014
North Texas Leaders & Executives Advocating Diversity March 2013 - November 2013
U.S. Department of Justice February 2013 - March 2013
Acme Brick June 2010 - February 2013
Monitronics International December 2008 - May 2010
Idearc Media Corporation March 2007 - March 2008
Idearc Media Corporation May 2006 - March 2007
Verizon January 2004 - May 2006
Skills
Westlaw, Microsoft Office 2007, Microsoft Office 2010, JD Edwards, SAP, PeopleSoft, Office 2010, Training, Administrative..., Human Resources, Payroll, Access, Spreadsheets, Employee Relations, Budgets, Process Scheduler, Time Management, Management, Invoicing, Employee Benefits, Recruiting, Policy, Calendars, Performance Management, Confidentiality, Data Entry, Sales, Organizational..., Software Documentation, Program Management, Concur, Office Management, Expenses, Travel Planning, Notary Public, Calendaring, Executive Level..., Records Management, Expense Reports, Executive..., Meeting Scheduling, Business Correspondence, Executive Support, High Level Of..., Discretion, Travel Arrangements, Executive Administrative, Calendar Planning, Administrative Office..., Postage Meter
Education
Southern Methodist University 2012 — 2012
Certificated Paralegal
The University of Texas at Arlington 2012 — 2012
Certificated Executive Administrative Assistant
Iconma Human Resources GeneralistICONMAMay 2015 - Present
K Strategies Group November 2014 - May 2015
Centene Corporation October 2013 - October 2014
Nova Academy Charter School July 2012 - September 2013
Monitronics International May 2004 - November 2011
Skills
Recruiting, Onboarding, Training & Development, Workforce Management, Employment Law, Employment Law..., ADP Payroll, Accounts Payable, Accounts Receivable, Account Reconciliation, Employee Relations, Employee Benefits, Benefits Administration, Benefits Negotiation, Workers Compensation, Compensation & Benefits, OSHA, Drug Testing, QuickBooks, Payroll Taxes, Leadership Development, FMLA, ADA Compliance, Public Relations, Discrimination Law, Texas Education Agency, Kronos, Taleo, PeopleSoft, Avaya Technologies, IEX Total View, Microsoft Office, Outlook, Intranet, Strategic Planning, Document Management, Office Management, Strategic Human...
Education
Tarleton State University 2012 — 2015
Bachelor’s Degree, Business Administration and Management, General
Texas Southern University 1999 — 2001
Bachelor’s Degree, Elementary Education and Teaching
Lanyon September 2014 - Present
Concentra October 2012 - 2014
Blockbuster August 2011 - August 2012
Monitronics International January 2007 - June 2011
CBIZ May 2004 - December 2006
University of Texas at Dallas August 2003 - December 2004
Capital One August 2001 - November 2002
Codify May 2001 - August 2001
eLoyalty January 1995 - April 2001
University of Texas at Arlington 1990 - 1994
Skills
Integration, PMP, Project Management, PMO, Software Documentation, Program Management, IT Strategy, ITIL, Information Technology, CRM, Strategic Planning, Governance, IT Management, Six Sigma, PMO Development, Agile Project Management, Process Engineering, Software Implementation, Software Development, Executive Management, Strategic IT Management, Technology Management, PMO set-up, PMO Design, Data Center, Management, SDLC, Project Portfolio..., Leadership, IT Governance, Enterprise Software, Telecommunications, Project Delivery, Software Project..., Requirements Analysis, Change Management, Scrum, Cross-functional Team..., Vendor Management, Cross Functional Team..., Business Analysis, OPM3, Agile Methodolgy, Process Improvement, Project Planning, Agile Methodologies, SOA, Security, Consulting, E-commerce
Education
The University of Texas at Dallas 2003 — 2004
MBA, Proj Mgmt/Finance
The University of Texas at Arlington 1990 — 1994
BS, Electrical Engineering
Monitronics International August 2015 - Present
WebCE October 2009 - August 2015
L-3 Integrated Systems Group March 2008 - April 2009
L-3 Integrated Systems Group May 2006 - March 2008
DRS Technologies, Inc. May 2004 - May 2006
Skills
.NET, C#, Databases, Software Engineering, Web Services, ASP.NET, Software Design, Microsoft SQL Server, SQL, Integration, Oracle, Testing, JavaScript, XML, VB.NET
Education
The University of Texas at Dallas 2001 — 2006
Bachelor of Science, Software Engineering
Goodman Networks July 2014 - Present
Multiband Corporation January 2011 - Present
Monitronics International January 2007 - January 2011
UPC Broadband 2002 - 2006
UPC Broadband Holding Services B.V. 1995 - 2006
UPC 1995 - 2006
chello broadband n.v. 1999 - 2004
Skills
Account Management, Strategy, Strategic Partnerships, New Business Development, Advertising, Business Planning, Start-ups, Business Development, Telecommunications, Business Strategy, Sales Management, Brand Development, Call Center, Call Centers, Direct Sales, Project Management, Operations Management, Product Development, Strategic Planning, Team Building, CRM, Competitive Analysis, Change Management, Leadership, Contract Negotiation, Management, Cross-functional Team..., Integration, Product Management, P&L Management, Vendor Management, Executive Management, Customer Experience, Sales, Team Leadership, Process Improvement, Sales Operations, Program Management, Customer Satisfaction, Forecasting
Education
The University of Texas at Arlington 1991 — 1994
MBA, International Business Marketing
University of Texas at Dallas - Naveen Jindal School of Management 1987 — 1990
BSBA, Marketing
DaVita August 2014 - Present
GradMemory July 2012 - July 2014
Monitronics International August 2009 - June 2012
IMRB International January 2005 - April 2007
The Energy and Resources Institute May 2003 - December 2004
Skills
Corporate Development, Financial Modeling, Financial Analysis, Strategy, CRM, Research, Start-ups, Business Analysis, Due Diligence, Mergers & Acquisitions, Business Planning, Marketing Strategy, Analysis, Market Research, Management, Cross-functional Team...
Education
Southern Methodist University - Cox School of Business 2007 — 2009
MBA, Finance, Strategy and Entrepreneurship
IIFM 2001 — 2003
PGDFM, Forestry Management
ASG Security January 2014 - Present
ASG Security November 2012 - January 2014
USA Fire & Burglar Alarm LLC May 2012 - November 2012
Monitronics International 2009 - May 2012
Lou Sepulveda Consulting June 2008 - April 2012
SAI 2004 - 2009
Security Associates International, Inc. 2003 - 2009
SAI- Security Associates International 2004 - 2007
Tyco / ADT 1999 - 2003
ADT Fire & Security 1999 - 2003
Skills
Leadership, Training, Management, Business Development, Selling, Sales, Sales Management, B2B, Security, Program Management, Alarm Systems, Public Speaking, Executive Management, Consulting, Selling Skills, Account Management, Marketing Strategy, Management Development, New Business Development, Business Strategy, CCTV, Change Management, Coaching, Cold Calling, Contract Negotiation, Customer Retention, Employee Training, Leadership Development, Recruiting, Sales Operations, Sales Process, Security Management, Start-ups, Team Building
Education
University of New Orleans
Bachelor of Business Administration (B.B.A.), Security $ Risk Management
Monitronics International March 2012 - Present
ADT Security Services March 2005 - March 2012
Broadview Security March 2005 - December 2010
Brinks Home Security March 2005 - August 2008
AT&T 1995 - 2004
Skills
Quality Assurance, Requirements Gathering, Business Requirements, Software Development, Project Management..., SharePoint, Requirements Analysis, Telecommunications, SDLC, Business Analysis, PMP, Integration, Vendor Management, SSRS, Visio, Access, Agile Methodologies, Agile Project Management, Analysis, Business Intelligence, Business Process, Business Process..., Call Centers, Change Management, Databases, MS Project, Microsoft SQL Server, Oracle, PMO, Process Improvement, Program Management, SOA, SQL, Security, Software Documentation, Software Project..., Systems Analysis, Testing, Troubleshooting, CRM, Cross-functional Team..., Data Modeling, Data Warehousing, Disaster Recovery, Enterprise Architecture, IT Management, IT Strategy, ITIL, Management, Database Design
Education
The University of Texas at El Paso 1989 — 1994
Bachelor of Business Administration (BBA), Computer Information Systems
Cardinal Health July 2003 - Present
Cardinal Health October 2001 - June 2003
Cardinal Health October 2000 - October 2001
Monitronics International August 1998 - October 2000
Covidien May 1994 - August 1998
Hershey Chocolate USA July 1993 - May 1994
Skills
Strategic Planning, Team Building, Business Development, Leadership, Pricing Strategy, Relationship Management, Key Account Management, Project Planning, Cross-functional Team..., Healthcare, Sales Operations, Medical Devices, Executive Management, Process Improvement, Forecasting, Sales Management, Hospitals, Account Management, Contract Negotiation, Operations Management
Education
The University of Memphis 1990 — 1991
MBA, Marketing
The University of Memphis 1986 — 1990
BA, Finance
Monitronics International May 2008 - Present
Brink's Home Security May 1994 - May 2008
Education
Texas A&M University-Commerce 1985 — 1990
Bachelor of Science (B.S.)
Tarrant County College 1984 — 1987
Associate of Arts (A.A.)
RBA, Inc. November 2013 - Present
MDI Group August 2013 - November 2013
Travelocity December 2012 - June 2013
Sabre Holdings September 2011 - December 2012
Travelocity September 2007 - September 2011
Monitronics International July 2002 - July 2007
Cisco January 2001 - March 2002
Sabre Holdings November 1997 - January 2001
Sabre Holdings July 1995 - November 1997
Sabre Holdings March 1990 - July 1995
Skills
User Stories, Sabre, Airlines, Windows, Agile Project Management, Quality Assurance, Web Applications, Testing, Business Analysis, Software Project..., Python, Automation, Agile Methodologies, Process Improvement, Project Management, Security, E-commerce, SDLC, Software Documentation, Cross-functional Team..., PMP, Vendor Management, Project Delivery, Program Management, Product Management, Requirements Analysis, Software Development, Integration, Leadership, CRM, User Acceptance Testing, Scrum, Requirements Gathering, Test Planning, B2B, B2C, Quality Center, Business Intelligence, SOA, Visio, Enterprise Architecture, Business Development, Business Requirements, IT Strategy, SharePoint, SQL, Databases, Web Services, PMO, Project Portfolio...
Education
University of Central Oklahoma 1980 — 1984
BS, Business Management
Monitronics International March 2008 - Present
Brink's Home Security November 1998 - March 2008
Brinks Home Security 1998 - 2008
Broadview Security 1998 - 2008
Skills
Call Center, Customer Service, Operations Management, Team Building, Sales Management, Account Management, CCTV, Process Improvement, Management, Customer Satisfaction, Vendor Management, Call Centers, Access Control, Alarm Systems, Team Leadership, Change Management, Program Management, Strategic Planning, Recruiting, IP Cameras, Forecasting, Leadership, Sales, Direct Sales, Strategy, Security, Customer Retention, Training, Troubleshooting, Video Analytics, Video over IP
Education
South Plains College 1979 — 1981
Associates, Building Trades
Resource Center of Dallas March 2008 - Present
Legacy of Success Foundation March 2008 - Present
Monitronics International June 2006 - March 2008
Education
The University of Texas at Dallas 2005 — 2008
BS, Psychology
J.P. Morgan January 2015 - Present
J.P. Morgan February 2014 - Present
J.P. Morgan August 2011 - February 2014
J.P. Morgan July 2005 - August 2011
J.P. Morgan May 2004 - July 2005
J.P. Morgan September 2002 - May 2004
J.P. Morgan July 2001 - September 2002
Monitronics International April 1999 - July 2001
Merck May 1998 - April 1999
Bank One 1996 - 1998
Education
The University of Texas at Arlington 1998 — 2001
Fujitsu February 2014 - March 2014
Baker Botts March 2013 - April 2013
CDS April 2012 - December 2012
Monitronics International June 2008 - March 2012
Kforce Technology Staffing October 2005 - February 2007
ITWorks June 2001 - October 2005
EDS October 1998 - June 2004
Netovations August 1998 - October 1998
Netovations January 1998 - August 1998
MCI Systemhouse August 1997 - January 1998
Skills
Troubleshooting, Desktop Support, kaspersky, VMware, Kaspersky, Active Directory, Technical Support, Servers, Windows Server, Cisco Technologies, Microsoft Exchange, DNS, Computer Hardware, Hardware, Network Administration, TCP/IP, VPN, XP, Disaster Recovery, Databases, Operating Systems, Data Center, Software Documentation, Routers, Networking, Visio, Citrix, Windows XP
Education
Southern Methodist University 1996 — 1997
technical diploma
JW Powerline February 2014 - Present
JW Powerline September 2013 - January 2014
JW Powerline November 2012 - September 2013
Department of Veterans Affairs March 2010 - November 2012
Monitronics International December 2007 - December 2009
Telvista February 2005 - November 2007
Terrace Hills church of Christ August 1999 - January 2005
Digital Mapping Resources 1994 - 1995
Flood Zones, Inc 1991 - 1993
Skills
Training & Development, Leadership Development, Team Building, Call Center, E-Learning, Technical Writing, Learning Management..., Training Delivery, Teaching, Process Improvement, Instructional Design, Coaching, Employee Training, Instructor-led Training
Education
The University of Texas at Austin 1990 — 1992
Speech Communication
York College (NE) 1987 — 1989
Associates of Arts, Speech Communication
Monitronics International March 2005 - Present
West Corporation January 1997 - June 2004
Samson Companies May 1988 - May 1998
Education
University of Kansas
BA, Liberal Arts and Sciences/Liberal Studies
Monitronics International January 2014 - Present
H.D. Vest January 2006 - December 2012
DCT Systems Group - Lockheed Martin September 2003 - September 2006
DCT 2003 - 2006
Skills
Group Policy, Operating Systems, Windows 7, VMware ESX, Windows Server, VMware View, 2008 R2, Technical Support, Cloud Computing, WDS, VMware, IIS, Active Directory, Servers, Virtualization, Microsoft Technologies, Disaster Recovery
Education
Tarrant County College
Computer Science
Monitronics International February 2011 - Present
Kohl's Department Stores 1999 - Present
JPMorgan Chase 2010 - 2011
Washington Mutual Card Services 2001 - 2009
Candle Corporation 1998 - 1999
Blockbuster 1997 - 1997
Strategic Simulations, Inc. (SSI) 1987 - 1997
Human Engineered Software (HesWare) 1983 - 1987
LucasArts 1985 - 1985
Skills
Visio, Call Center, Process Improvement, Credit Cards, Microsoft Excel, Banking, Credit, Call Centers, Customer Service, Retail, Sales, Customer Satisfaction, Customer Retention, Customer Experience, Finance, Training, Business Analysis, Management, Leadership, Analysis, Access, Vendor Management, Team Leadership, Operations Management, Forecasting, Team Building, Cross-functional Team..., Workforce Management, Software Documentation, Business Process...
Education
San Jose City College 1985 — 1985
General Courses, History, Programming
Masters School of PC Design 1981 — 1981
Certification, Printed Circuitry
Lake Havasu High School 1976 — 1980
Diploma, General
Capital One July 2014 - Present
Deval LLC October 2013 - June 2014
Fannie Mae October 2012 - August 2013
Nationstar Mortgage July 2012 - October 2012
JPM Chase December 2008 - July 2012
Monitronics International February 2007 - December 2009
Skills
mortgage default, originations, loan processing, Document Management, Document Review, Customer Satisfaction, Banking, Loan Origination, Finance, Refinance, Customer Service, Applicant Tracking..., Management, Mortgage Banking, Credit Analysis, Financial Analysis, Loans, Mortgage Lending, Credit, FHA, Talent Acquisition, Residential Mortgages, USDA
Education
Texas Southern University 2002 — 2005
none, basic studies
Rowlett High School 1996 — 2000
Diploma
American Servicing Group February 2008 - February 2011
GC Services November 2007 - February 2008
Monitronics International June 1997 - November 2007
First Plus Financial November 1995 - June 1997
Portfolio Acceptance Corp October 1992 - June 1995
sliver leaf Resort 1990 - 1992
Jim Walter Homes October 1986 - October 1988
Skills
Security Management, Customer Service, Call Center, Customer Satisfaction, Operations Management, Team Building, Process Improvement, Portfolio Management, Microsoft SQL Server, Microsoft Office, Loan Acquisitions, Data Mining, Investor Reporting, Revenue Forecasting, Financial Modeling, Budget, Business Analysis, Business Process..., Program Development, Coaching, Contract Negotiation, Internal Controls, Litigation Management, Floor Management, Hands-on Training, SEC Financial Reporting, Account Reconciliation, Vendor Management, Client Liaison, Dealer Relationships, Corporate Communications, FDCPA, Civic Engagement, Executive Management, Leadership, Call Centers, Outsourcing, Forecasting, Budgets, Risk Management, Training
Education
Texas A&M University-Kingsville 1981 — 1984
BS, Ag-Eco
Monitronics International June 2015 - Present
Monitronics International June 2010 - June 2015
Monitronics International June 2010 - June 2011
Careington March 2010 - May 2010
Monitronics October 2009 - March 2010
Richie's Spirit Foundation May 2009 - February 2010
Jordy Pordy Productions LLC May 2009 - December 2009
The TCU Daily Skiff January 2009 - May 2009
RealWorld IMC May 2008 - December 2008
Skills
Adobe Creative Suite, Graphic Design, Event Management, Brand Management, Editing, Telecommunications, Banner Ads, Advertising, Customer Service, Account Management, Photoshop, Marketing, InDesign, Illustrator, Email Marketing, Marketing Communications, Social Media Marketing, Online Marketing, Brochures, Microsoft Office, Trade Shows, Sales, Newsletters, Customer Satisfaction, Logo Design, Brand Development, Marketing Strategy, Social Networking, B2B, Lead Generation, Direct Mail, Branding, Digital Marketing, Web Design, Adobe Acrobat, Google Analytics, Management, Press Releases, Public Relations
Education
Texas Christian University 2005 — 2009
Bachelor of Science, Advertising and Public Relations
Continental Batteries June 2011 - Present
Monitronics International April 2007 - April 2011
Pinnacle Graphics August 2004 - April 2006
Skills
Inventory Management, Adobe Creative Suite, Procurement, E-commerce, Logistics, Copy Editing, Vendor Relations, Customer Relations, Purchasing, Illustrator, Microsoft Office, InDesign, Photoshop, Graphic Design, Budgeting, Corporate Identity, Art Direction, Customer Service, Retail, Supply Chain Management, Advertising, Negotiation, Excel, Digital Printing, Offset Printing, Scheduling, Layout, Direct Marketing, Email Marketing, Marketing Communications, Marketing Strategy, Account Management, Social Media Marketing, Copywriting, Marketing, Direct Mail, Adobe Acrobat, Brand Management, Digital Marketing, Trade Shows, Social Media, Product Marketing, B2B, Strategic Planning, Event Management, Newsletters, Brochures, Lead Generation, Creative Direction, Branding & Identity
Education
University of North Texas 1994 — 2004
B.A.
Ze-Net Technologies, Inc. September 2015 - Present
Pro Sales Reps October 2007 - September 2015
Wayman Learning Center March 2007 - February 2008
The MHA Group October 2006 - May 2007
Staff Care March 2005 - October 2006
Monitronics International June 1999 - March 2005
Skills
Sales, Marketing, Account Management, Social Media, New Business Development, Event Planning, Management, Operations Management, Sales Management, Security, Access Control, CCTV, Customer Satisfaction, Strategic Planning, B2B, Contract Negotiation, Burglar Alarm, Team Building, Direct Sales, Alarm Systems, Video over IP, Intrusion Detection, Fire Alarm, Biometrics, IP Cameras, Solution Selling, Leadership, DVR, Video Analytics, Surveillance, Low Voltage, Corporate Security, Life Safety, Security+, IP CCTV, Cabling, Trade Shows, P&L Management, Home Automation, Central Station...
Education
The University of Texas at Arlington 1998 — 2003
BBA, International Business - Spanish
Monitronics International September 2013 - Present
Monitronics International April 2012 - August 2013
City of Dallas November 2008 - April 2011
Dillon Resources Inc June 2007 - September 2008
Taylor Publishing Company February 1997 - May 2007
Skills
Recruiting, Employee Relations, Performance Management, Human Resources, Compensation & Benefit, Payroll, Personnel Management, Management, Grievances, HRIS, Software Documentation, Program Management, Employee Benefits, Hiring, Benefits Administration, Union, Labor Relations, Onboarding, Policy, Strategy, Conflict Resolution, Time Management, Contract Negotiation
Education
Tarleton State University 1988 — 1992
BBA, Human Resource Management
Overhead Door Corporation January 2014 - Present
Overhead Door November 2009 - September 2013
Monitronics International August 2008 - May 2009
Abloy Security, Inc. June 2002 - August 2008
Siemens Optisphere Networks, Inc. December 2000 - February 2002
Skills
Microsoft Office, InDesign, Adobe Acrobat, Dreamweaver, Flash, HTML, Photoshop, Illustrator, Marketing Communications, Outlook, Strategic Planning, Customer Relations, Word, Marketing Strategy, Microsoft Word, Customer Service, Sales Operations, Sales, Product Development, Brand Development, SEO, Product Marketing, Team Building, Brand Management, Email Marketing, Market Research, Marketing, Sales Management, Account Management, Strategy, Market Planning, Public Relations, Management
Education
University of North Texas 2004 — 2006
MBA, Marketing
University of North Texas 1992 — 1997
BBA, Business - Marketing
Marcus High School
Nationstar Mortgage June 2011 - Present
McAfee 2010 - 2010
CA November 2007 - 2010
Monitronics International April 2006 - November 2007
Assurant Solutions 2003 - 2006
NEC USA 1996 - 2002
InterGO Communications June 1995 - October 1996
Mobileware April 1994 - March 1995
Lucid May 1993 - April 1994
Micrografx January 1993 - March 1993
Education
Texas Christian University
BSCS, Computer Science
Monitronics International July 2012 - Present
Sterling Personnel
Skills
Temporary Staffing, Data Entry, Employee Relations, Human Resources, Fax, Applicant Tracking..., Recruiting, Administrative..., Legal Research, PeopleSoft
Education
Texas A&M University School of Law 2013 — 2017
Juris Doctor (J.D.)
University of California, Riverside
B. A., Psychology
Monitronics International August 2015 - Present
Monitronics International October 2007 - Present
Michaels Stores, Inc. December 2009 - April 2010
OfficeTeam February 2007 - October 2007
Education
The University of Texas at Dallas 2008 — 2012
Bachelor of Arts (B.A.), Interdisciplinary Studies (Business and Psychology)
Monitronics International June 2015 - Present
Monitronics International April 2014 - June 2015
St. Edward's University August 2012 - April 2014
International Paper June 2011 - August 2012
Temple-Inland Inc/International Paper June 2011 - August 2012
H-E-B Corporation June 2006 - June 2011
Skills
Microsoft Excel, Microsoft Word, PowerPoint, Microsoft Office, Accounting, QuickBooks, Financial Accounting, Bookkeeping, Financial Analysis, Tax, Financial Reporting, Customer Service, Auditing, Teamwork, Accounts Payable, Accruals
Education
St. Edward's University 2010 — 2011
Master's degree, Accounting
St. Edward's University 2006 — 2011
Master of Accounting (MACT)
St. Edward's University 2006 — 2010
Bachelor of Business Administration (B.B.A.), Accounting
St. Edward's University 2006 — 2010
Bachelor of Business Administration, Accounting
Protection One June 2006 - Present
Monitronics International 2001 - 2006
Skills
Alarm Systems, Access Control, CCTV, Fire Alarm, Physical Security, Security, IP Cameras, Surveillance, Risk Assessment, Security Management, Account Management, Sales Management, Video over IP, Video Analytics, Biometrics, Burglar Alarm, Life Safety
Education
The University of Texas at El Paso 1982 — 1984
Monitronics International July 2012 - Present
L-3 Communications 2008 - March 2012
Northrop Grumman Corporation 1998 - 2008
Weatherford 1997 - 1998
Sun Coast Plastics 1995 - 1997
RMI 1991 - 1992
Skills
Financial Modeling, Financial Analysis, Budgets, Cost Accounting, Financial Reporting, MS Access, Microsoft Excel, MS Excel Pivot Tables, SQL Server Management..., PeopleSoft, Finance, Auditing, Account Reconciliation, Accounting, ERP, PowerPoint, Process Improvement, Cincom, Earned Value Management, Manufacturing, Access, Cognos, Excel, Budget Analysis, Government Contracts, CAS, Data Mining, Compliance Audits, Purchase Accounting, Inventory Valuation, Financial Systems..., Great Plains Software, FRx Report Designer
Education
Rollins College - Crummer Graduate School of Business 1990 — 1992
MBA, Finance
University of Florida 1989 — 1989
BSBA, Economics
BAHS
Monitronics International April 2012 - April 2015
Dallas Independent School District January 2008 - February 2012
AEGON DIRECT MARKETING SERVICES ASIA PACIFIC April 2006 - November 2007
JCPenney December 2004 - January 2006
United Way of America September 2003 - November 2004
JCPenney November 2000 - September 2003
JCPenney October 1999 - July 2000
Newcourt financial April 1999 - September 1999
JCPenney January 1990 - November 1997
Skills
Microsoft SQL Server, SQL, Databases, XML, Oracle, Visual Basic, JavaScript, SDLC, ASP.NET, Crystal Reports, .NET, Visual Studio, Data Warehousing, Business Intelligence, Data Modeling, VBScript, Web Development, Web Applications, Stored Procedures, T-SQL, Informatica, C#, Teradata, Programming, Weblogic, Agile Methodologies, VB.NET, TFS, HTML, WCF, ASP.NET MVC, AJAX, Web Services
Education
Texas A&M University-Corpus Christi 1986 — 1989
Master's degree, Computer Science
The Episcopal School of Dallas June 2015 - Present
Monitronics International March 2014 - June 2015
Trans-Trade, Inc. July 2013 - March 2014
Carriage Services November 2007 - May 2013
Houston ISD August 2010 - June 2011
Outsource Partners International February 2005 - August 2007
Skills
General Ledger, Financial Reporting, Account Reconciliation, Financial Accounting, Financial Statements, Financial Analysis, Microsoft Excel, Great Plains Software, Hyperion Enterprise, Essbase, Journal Entries, Variance Analysis, Accruals, Bank Reconciliation, Year-end Close, Consolidation, QuickBooks, Fixed Assets
Education
University of Houston 2001 — 2005
BBA, Accounting
Zodiac Aerospace May 2014 - February 2015
Ply Gem November 2012 - April 2014
Johnson & Johnson June 2011 - December 2012
Innovation Engineering August 2008 - August 2010
Monitronics International March 2005 - July 2008
Bacardi August 2001 - February 2004
Sprint January 1999 - June 2001
Skills
Lean Manufacturing, Six Sigma, Continuous Improvement, Manufacturing..., Industrial Engineering, Quality Control, 5S, Manufacturing, Team Leadership, Operations Management, Mechanical Engineering, Minitab, Design of Experiments, Solidworks, ISO, AutoCAD, Project Design, Root Cause Analysis, Process Improvement, Product Development, Medical Devices, Project Management, OSHA, Gantt Project, Visual Management..., TQC, TQM, Process Design, Pull System, Standard Work, Operational Cost..., Cost Reduction Analysis, Training, FMEA, Gemba Kaizen, Layout Design, Kanban, Work Instructions, Supply Chain, SolidWorks
Education
Universidad del Turabo 2008 — 2010
Bachelor of Science (B.S.), Industrial Engineering
Universidad del Turabo 2007 — 2010
Associate of Science (A.S.), Mechanical Engineering
Monitronics International January 2014 - Present
River Ranch Educational Charity June 2013 - October 2013
Horizon Health December 2012 - May 2013
Cambium Learning Group November 2010 - October 2012
Skills
Microsoft Excel, Invoicing, Account Reconciliation, Accounts Receivable, Bank Reconciliation, Cash Flow, Customer Service, Data Entry, Databases, Epicor, General Ledger, JD Edwards, Journal Entries, McKesson STAR, Microsoft Office, Microsoft Word, Peachtree, PowerPoint, QuickBooks, Research, Sage, Sales Tax
Education
Texas A&M University 2004 — 2008
Bachelor of Business Administration, Finance
Monitronics International April 2006 - Present
Texas Empowerment Academy August 2004 - August 2005
Education
The University of Texas at Austin 2000 — 2004
Bachelor of Arts (B.A.), Government
Demilec USA LLC October 2014 - Present
Monitronics International October 2011 - September 2013
Monitronics International September 2006 - October 2011
Steve Madden October 2005 - September 2006
Skills
Customer Service, Call Centers, Customer Satisfaction, Process Improvement, Team Leadership, Training, Customer Experience, Access, Leadership, Microsoft Excel, Forecasting, Team Building, Workforce Management, Microsoft Office, Outlook
Education
The University of Texas at Arlington 2005 — 2009
Bachelor's degree, Finance, General
Monitronics International April 2009 - Present
Education
The University of Texas at Arlington