Avaya Inc
Industry: Technology company
DescriptionAvaya is an American multinational technology company headquartered in Santa Clara, California that specializes in business communications, specifically unified communications, contact center, and services. Customer service: 00 1 908-953-6000 Headquarters: Santa Clara, California, United States Revenue: 3.27 billion USD (2017) CEO: Jim Chirico (1 Oct 2017–) Subsidiaries: Radvision, Zang, Inc., Avaya Global Services, Parent organization: Avaya Hldgs
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Avaya Inc Employees
Hockenbergs Equipment & Supply 2014 - 2015
Yutan Public School 2010 - 2014
Lincoln Industries 2007 - 2010
Connectivity Solutions Manufacturing, Inc. 2000 - 2007
Avaya, Inc. 1998 - 2000
Pella Corporation 1996 - 1998
Skills
Coaching, Building Relationships, Mentoring, Problem Resolution, Hands-on Teaching, Discipline..., Production Supervision, Change Management, Tournament Organization, Tournament Facilitation, League Organization, Select Basketball Coach, Athletic Activity..., Building Rapport, Managing Conflict
Education
Doane College 1992 — 1996
Bachelor of Arts (BA), Business Administration
Avaya, Inc. April 2012 - Present
Avaya September 2010 - April 2012
Avaya, Inc November 2007 - September 2010
Avaya May 2006 - October 2007
Avaya October 2005 - April 2006
Avaya March 2002 - September 2005
Avaya March 2001 - February 2002
Lucent Technologies October 1998 - February 2001
Lucent Technologies July 1996 - September 1998
Lucent Technologies January 1995 - June 1996
Skills
Strategic Partnerships, Solution Selling, Telecommunications, Business Analysis, Product Management, Professional Services, Call Center, Managed Services, Program Management, Salesforce.com, Cross-functional Team..., Sales, Customer Service, Management, Direct Sales, Vendor Management, Channel, Sales Operations, Business Development, Strategy, Call Centers, Enterprise Software, VoIP, Cloud Computing, Unified Communications, CRM, Pre-sales
Education
Fairleigh Dickinson University 1992 — 1994
MBA, International Business
Fairleigh Dickinson University 1986 — 1990
BS, Marketing
Avaya Inc January 2014 - Present
Comcast 2010 - 2012
Cogent August 2008 - September 2010
XO Communications July 2002 - August 2008
Veritect October 2000 - January 2002
AT&T/ Lucent Technologies November 1984 - October 2000
Skills
Co-location, Solution Selling, Direct Sales, Salesforce.com, Managed Services, Telecommunications, Account Management, MPLS, Unified Communications, VoIP, New Business Development, Sales Management, Sales Process, B2B, Cold Calling, Strategic Partnerships, Marketing, Selling, CRM, Enterprise Software, Professional Services, Cross-functional Team..., Data Center, Fixed Wireless, IP, Strategy, Wireless, Cloud Computing, Networking, Customer Retention, Sales, Leadership, Business Development, Start-ups, Sales Operations, Team Building, Lead Generation, Business Planning, Recruiting, SaaS, Channel Partners, Strategic Planning, Product Marketing, Security, Call Centers, Go-to-market Strategy, Product Management, SIP Trunking, Mobile Devices, Training
Education
University of Maryland College Park
Bachelors
Atlas Media Group June 2011 - Present
Avaya, Inc. January 2008 - January 2009
ABN AMRO Bank N.V. January 1989 - January 2008
Funkavision, Inc. January 1982 - January 1987
Funkavision, Inc. January 1982 - January 1987
Skills
Painting, Fine Art, Art, Crafts, Contemporary Art, Drawing, Mixed Media, Acrylic, Abstract, Illustration, Arts, Craft, Photography, Storyboarding, Character Animation, Sculpture, Graphic Design, Illustrator, Film, Adobe Creative Suite
Education
Columbia College Chicago 1976 — 1977
None, Animation
Triton College 1974 — 1975
None, Advanced Oil Painting
Covanta April 2015 - Present
Sterling Infosystems, Inc. November 2014 - April 2015
Jackson Hewitt Tax Service, Inc. 2009 - October 2014
Jackson Hewitt Tax Service, Inc. 2004 - 2009
Avaya, Inc. 2003 - 2004
Avaya, Inc. 2000 - 2003
GPU International Inc. 1996 - 2000
Skills
Financial Reporting, Accounting, Financial Accounting, SEC filings, Accounts Payable, Financial Statements, Accounts Receivable, Tax, Corporate Finance, Budgets, Payroll, Finance, Analysis, US GAAP, Cash Management, Internal Controls, Risk Management, Sarbanes-Oxley, Process Improvement, Strategic Planning, Internal Audit, Strategic Financial..., Auditing, Executive Management, Financial Analysis, GAAP, Consolidation, Sarbanes-Oxley Act, Management, Variance Analysis, Treasury Management, General Ledger, CPA, Forecasting, Managerial Finance, Revenue Recognition, Restructuring, IFRS, Hyperion Enterprise, Private Equity
Education
Certified Public Accountant
New Jersey
Fairleigh Dickinson University
MBA, Finance
Montclair State University
BS, Accounting
Humana August 2014 - Present
Life 1 Medical Alarm July 2013 - August 2014
Avaya, Inc. November 2010 - July 2013
The Miami Herald September 2001 - December 2010
The Miami Herald September 2001 - January 2003
Royal Caribbean International March 2000 - September 2001
Royal Caribbean International October 1996 - March 2000
Thom Mcan Shoe Store - Company January 1994 - January 1996
Kay Bee Toy Store January 1992 - January 1994
Skills
Salesforce.com, Training, Sales, Management, Call Center, Call Centers, Customer Service, Sales Operations, CRM, Troubleshooting, Solution Selling, Marketing, New Business Development, Sales Management, Direct Sales, Networking, Leadership, Sales Process, Customer Satisfaction, Account Management, Strategic Planning, Time Management, Telecommunications, Customer Retention, Coaching, Teamwork, Customer Experience
Education
Miami Dade College 1999 — 2003
Business Management Bachelor's Degree
South Florida Travel Academy
Travel Agency Degree
Florida National College 1991 — 1992
Data Entry Specialist
Lindsey Hopkins Tech School 1986 — 1986
GED
Salesforce April 2015 - Present
salesforce.com March 2014 - Present
salesforce.com March 2012 - March 2014
Avaya October 2011 - March 2012
Avaya August 2010 - October 2011
Avaya November 2008 - December 2010
Avaya, Inc. March 2007 - November 2008
StarCite, Inc. September 2005 - March 2007
StarCite, Inc. May 2004 - September 2005
Villanova University September 2003 - May 2004
Skills
Salesforce.com, SaaS, Product Management, Cloud Computing, Go-to-market Strategy, Cross-functional Team..., Telecommunications, Solution Selling, Strategic Partnerships, Enterprise Software, Business Strategy, Business Development, Product Marketing, CRM, Channel, Vendor Management, Competitive Analysis, Strategic Planning, Forecasting, Program Management
Education
Villanova University 2002 — 2004
MBA, Finance, General
Nanzan University 1996 — 1997
Certificate Japanese Studies, Japanese, International Business
Georgetown University 1994 — 1998
BSLA, Japanese & International Business
Micro Focus August 2014 - July 2015
EVault, a Seagate Company April 2014 - August 2014
Revenue Recognition Consultant 2013 - 2014
Microsoft 2012 - 2013
Randstad 2011 - 2012
Good Technology (Pre-IPO) 2011 - 2011
SunGard Financial Systems 2010 - 2011
Ingres June 2008 - January 2010
Avaya, Inc. 2007 - 2008
MSC Software, Inc. 2006 - 2007
Skills
SaaS, Revenue Recognition, Salesforce.com, Forecasting, Strategic Planning, Account Management, Mergers, Business Intelligence, Enterprise Software, Financial Analysis, Process Improvement, Start-ups, Business Development, Finance, Sales Operations, Business Strategy, Financial Reporting, Competitive Analysis, New Business Development, Financial Modeling, Mergers & Acquisitions, Managerial Finance, Business Process..., ERP, Analysis, Business Process, Strategy
Education
Loyola University Chicago 1990 — 1992
MBA, Finance & Marketing
North Central College 1989 — 1990
BA, Accounting
Elmhurst College 1987 — 1989
BS, Finance & Economics
Merrill Lynch & Co., Inc. 2008 - 2009
Avaya, Inc. 2007 - 2008
Avaya 2000 - 2007
Teamsters Local 560 Benefit Funds. 1990 - 2000
Skills
Sarbanes-Oxley Act, Financial Reporting, Internal Controls, Accounting, Financial Accounting, Hyperion Enterprise, SIGTARP, Express Options, Variance Analysis, Budgets, General Ledger, Finance, Financial Analysis, Analysis, US GAAP, Sarbanes-Oxley, SAP, Managerial Finance, Essbase, Internal Audit, Account Reconciliation, Corporate Finance, Financial Modeling, Financial Statements, SEC filings, Strategic Financial..., Forecasting, Auditing, Employee Benefits, Management, Payroll, Mergers & Acquisitions, Acquisition Integration, Leadership, PeopleSoft, Hyperion
Education
CHUBB INSTITUTE 2000 — 2000
Diploma, Network Engineering & Data Communication
Rutgers, The State University of New Jersey-Newark 1989 — 1992
BS, Accounting
Avaya May 2015 - Present
Douglas County Libraries January 2014 - Present
Windstream Communications November 2013 - May 2015
General Dynamics Information Technology July 2012 - November 2013
Avaya, Inc. June 2000 - July 2012
U.S. Navy February 1984 - February 2001
Lucent Technologies June 1998 - June 2000
Skills
VoIP, Avaya, Call Center, Unified Communications, Telephony, Telecommunications, SIP, Switches, PBX, ACD, Avaya PBX, Technical Training, Unified Messaging, Voice Mail, E911, NG911, E-911, Network Design, LAN-WAN, Networking, Troubleshooting, Enterprise Software, Ethernet, ISDN, Contact Centers, IP, Call Centers, Integration, CCNA, Pre-sales, WAN, TDM, System Deployment, TCP/IP, ATM networks, H.323, QoS, Routing, Managed Services
Education
Colorado State University 2013 — 2016
Bachelor of Science (B.S.), Information Technology, Senior
Wheat Ridge High School 1981 — 1983
High School Diploma
Windstream Communications August 2014 - Present
AdvanTel Networks September 2012 - August 2014
Avaya Government Solutions November 2008 - September 2012
Avaya, Inc. June 2008 - September 2012
IBM Global Services January 2008 - June 2008
Comsys October 2007 - December 2007
NEW Customer Service Companies January 2006 - November 2007
Long & Foster Companies, Inc. January 2005 - January 2006
AOL Inc. November 2003 - January 2005
Dataline, Inc. March 2001 - November 2003
Skills
Unified Communications, Contact Centers, Solution Selling, Avaya, VoIP, Call Centers, Telephony, Networking, Telecommunications, Call Center, Enterprise Software, IVR, CRM, SIP, Integration, Cisco Technologies, Managed Services, Routers, Cloud Computing, IP, Network Design, Wireless, TDM, Professional Services, MPLS, Ethernet, Network Security, VPN, Switches, TCP/IP, PBX, Sales Engineering, Video Conferencing, Vendor Management, ISDN, Channel Partners, Pre-sales, CTI, T1, WAN, Product Management, SaaS, LAN-WAN, Voice Mail, Network Architecture, SIP Trunking, Data Center, Troubleshooting, Leadership, Routing
Education
Salisbury University 1996 — 1997
B.A.
Montgomery College 1994 — 1996
A.A.
Quince Orchard High School 1988 — 1992
CommVault June 2012 - Present
Cisco Systems September 2009 - May 2012
Cisco Systems December 2006 - August 2009
Avaya, Inc. December 2005 - December 2006
Hewlett-Packard November 1986 - December 2005
Hewlett-Packard January 2000 - September 2002
Hewlett-Packard November 1997 - January 2000
Hewlett-Packard November 1992 - November 1997
Triad Systems 1983 - 1986
Skills
Cloud Computing, Data Center, Strategic Partnerships, Managed Services, Channel Creation, Channel Programs, Channel Management, Partner Management, Partner Development, Sales Management, Strategic Technology..., Global Business..., Incentive Development, New Organization..., Competitive & Market..., Staff Training &..., Go-to-Market Strategy..., Policy & Process..., Turnaround Management, Thought Leadership, Presentation Delivery, Contract Negotiation, Relationship Management, Channel, Channel Partners, Go-to-market Strategy, Organization, Competitive, Incentive Programs, Enterprise Software, Turn Around Management, Unified Communications, Business Alliances, Strategy
Education
Northwood University 1979 — 1983
Bachelor of Business Administration (B.B.A.), Marketing, Management, Accounting
BAE Systems Applied Intelligence June 2013 - Present
Avaya Inc. February 2004 - May 2013
Avaya, Inc. September 2002 - February 2004
Avaya October 2000 - September 2002
Alcatel-Lucent July 1997 - October 2000
Time Warner Inc. November 1991 - June 1997
Skills
Product Marketing, Channel Marketing, Digital Marketing, Marketing Strategy, Web Marketing, Channel, Global Marketing, Go-to-market Strategy, Sales Enablement, Channel Programs, Net Promoter Score, Sales, Sales Presentations, Brand Management, Strategic Planning, Demand Generation, Web Media, Analyst Relations, Corporate Communications, Software Packaging, Services Marketing, Vertical Marketing, Project Planning, Event Planning, Brand Positioning..., Multi-channel Marketing
Education
NYU Stern School of Business 1983 — 1986
Bachelor of Applied Science (BASc), Marketing
Saint John's University 1988 — 1990
Master of Business Administration (MBA), Marketing
Sanno University 1986 — 1986
Summer program, Japanese Business & Management
MasterCard August 2015 - Present
MasterCard January 2013 - August 2015
MasterCard June 2011 - January 2013
MasterCard April 2010 - June 2011
Avaya December 2006 - April 2010
Avaya, Inc. October 2005 - November 2006
Givaudan April 2001 - August 2003
Gen3 Partners (formerly Treacy & Company) 1999 - 2001
Skills
Product Management, Strategy, Cross-functional Team..., Strategic Partnerships, Product Development, E-commerce, Management, Leadership, Telecommunications, Management Consulting, Competitive Analysis, Program Management, Mobile Payments, Product Marketing, Business Strategy, Go-to-market Strategy, SaaS, Mobile Devices, Marketing Strategy, Analytics, Telephony, Project Management, Business Development, Corporate Development, Strategic Planning, Marketing, Business Planning, Product Lifecycle..., Market Research, Wireless, Process Improvement, Business Alliances, P&L Management, Vendor Management, Mobile Commerce, Segmentation, Mergers & Acquisitions, Strategy Development, New Business Development, Team Leadership, Entrepreneurship, Business Analysis, Start-ups, Market Analysis, Payments
Education
Northwestern University - Kellogg School of Management 2003 — 2005
MBA & MEM, Marketing & Finance
University of Pennsylvania - The Wharton School 1995 — 1999
Bachelor of Science in Economics (Wharton School) & Bachelor of Applied Science (Engineering School), Strategic Management, Information Systems, Systems Engineering
Coach August 2012 - Present
Paradiso Communication October 2011 - August 2012
Ernst & Young July 2007 - July 2011
Avaya, Inc. October 2004 - July 2007
Avaya, Inc. January 2003 - October 2004
Avaya, Inc. May 2001 - December 2002
Union Carbide Corp. November 1998 - May 2001
Initial Talent Tree Staffing November 1997 - July 1998
Skills
Blogging, Intranet, Podcasting, Content Management, Enterprise Portals, Social Media, Internal Communications, Corporate Communications, Writing, Strategic Communications, Editing, Community Management, New Media, Web 2.0, Web Content Management, Content Strategy, Wikis, Web Content, Communications Strategy, Intranet Strategy, Digital Strategy, Knowledge Management, Employee Engagement, Messaging, Executive Communications, Channel Management, Communication Training, Thought Leadership, Communications Planning
Education
Rutgers University-New Brunswick 1997 — 2000
Master's, Organizational Communication
Rutgers University-New Brunswick 1992 — 1996
BA, Communication
Insight, Inc. October 2014 - Present
Cisco Systems July 2012 - October 2014
Avaya, Inc. December 2003 - July 2012
Siemens Enterprise Networks April 1997 - October 2003
Bell South Mobility January 1994 - March 1997
Skills
Unified Communications, Solution Selling, Business Negotiation, Business Strategy, Business Management, New Business Development, Business Planning, Direct Sales, Sales Management, Marketing Strategy, Data Center, Storage, Strategic Planning, Video, Professional Services, Product Lifecycle..., Network Security, Management, Negotiation, Hosted Services, Enterprise Software, Cloud Computing, SaaS, Channel Partners, Cross-functional Team..., Managed Services, Business Intelligence, Go-to-market Strategy, Sales, Team Leadership, Strategic Partnerships, Focused Execution, Sales Process, Selling, Sales Enablement
Education
Indiana University Bloomington
BA, Business/Technology Management
Avaya, Inc. 2005 - Present
Avaya, Inc. January 2002 - October 2004
Lucent Technologies / Avaya, Inc. January 1997 - January 2002
Skills
Product Management, Telecommunications, Management, Project Management, Solution Architecture, Call Centers, Integration, VoIP, Unified Communications, Avaya, Vendor Management, Pre-sales, Network Design, Business Requirements, IP, Cross-functional Team..., Data Center, Professional Services, Cloud Computing, Program Management, Service Delivery, Troubleshooting, SIP, Telephony, Managed Services, Leadership, Networking, Team Building, Requirements Analysis, Process Improvement, Business Analysis, TCP/IP, Call Center, Team Leadership, IT Management, ITIL, Business Process..., Project Delivery, Outsourcing, Team Management, Contact Centers, Solution Selling, IT Service Management, VMware, Budget Process, Capital Budgeting, Service Management, Operations Management
Education
Portland State University - School of Business
BS, Business Administration
Portland State University - School of Business
Bachelor of Business Administration (BBA)
Dietsch Consulting Services October 2011 - Present
Avaya, Inc. November 2009 - September 2011
Cisco Systems 2004 - 2009
Cisco Systems 2000 - 2004
Cisco Systems 1996 - 2000
Boeing 1984 - 1996
General Electric 1978 - 1984
Skills
Strategic Planning, Tactical Execution, Global Customer Support, Customer Relationship..., Customer Loyalty, Services Delivery..., Program Management, Project Management, Business Operations..., Business Analysis, Financial Management, Change Leadership, Process Improvement, “Lean” Methodology, Root Cause Analysis, Product Quality..., Global Team Management, Cross-Functional Team..., Coach, Mentor, Professional Services, Mentoring, Customer Service, Cross-functional Team..., Change Management, Operations Management, Service Delivery, Management, Cisco Technologies, Unified Communications, Call Centers, Telecommunications, CRM, Customer Satisfaction, Data Center, Networking, Managed Services, Team Building, Six Sigma, Integration, Cloud Computing, Outsourcing, Business Process..., IT Strategy
Education
George Mason University - School of Management
MBA, Operations Research
Purdue University - Krannert School of Management
B.S. Industrial Management, Industrial Management and Computer Science
Cincinnati Bell Technology Solutions (CBTS) August 2011 - Present
Avaya Inc. February 2003 - August 2011
Avaya Inc. October 1998 - February 2003
Willamette Industries, Inc May 1995 - October 1998
Skills
Strategic Planning, Contract Negotiation, Forecasting, Team Leadership, Budget, Project Management
Education
University of Louisville Graduate School of Business 1999 — 2002
Master, Business Administration
University of Louisville 1993 — 1998
Bachelor of Science, Mechanical Engineering
St. Xavier High School Louisville, KY 1990 — 1993
NACR June 2008 - Present
Avaya, Inc. December 1997 - May 2008
Webster Junior Warrior Organization 2004 - 2008
UNUM Corporation December 1996 - December 1997
Global Crossing May 1995 - November 1996
Skills
Cisco Technologies, IP, TCP/IP, Routers, LAN-WAN, Ethernet, Unified Communications, Enterprise Software, Networking, Network Administration, Frame Relay, Avaya, Network Architecture, QoS, SIP, SNMP, Technical Support, Telecommunications, Telephony, Training, Unified Messaging, VoIP, Managed Services, MPLS, Leadership, Hardware, Call Logging, CTI, ACD
Education
Rochester Institute of Technology 2003 — 2010
MS - Telecom, Telecommunications
Monroe Community College 1988 — 1993
Liberal Arts
Cisco Systems Inc January 2011 - Present
Avaya March 2008 - January 2011
Avaya Inc December 2005 - February 2008
Avaya Inc October 2001 - November 2005
Lucent Technologies Inc October 1998 - October 2001
Lucent Technologies BCS Colombia December 1995 - September 1998
Skills
Supply Chain, Strategic Planning, International Trade, Customer Service, Telecommunications, Cross-functional Team..., Channel, International Sales, Sales Management, Process Improvement, Unified Communications, Team Leadership, Latin America, Forecasting, Business Strategy, Wireless, CRM, Channel Partners, Management, New Business Development, Sales Operations, Strategy
Education
University of Miami
Master, Business Administration; International Business
Universidad Jorge Tadeo Lozano
Bachelor, International Trade
TWI May 2011 - June 2012
Convergys April 2008 - December 2010
Autonomy etalk May 2007 - April 2008
Avaya, Inc. January 2000 - October 2006
Lucent/Avaya, Inc. August 1998 - December 1999
AT&T January 1996 - July 1998
AT&T January 1994 - December 1995
Skills
Call Center/BPM..., Utility Billing and..., New Business Development, Account Management, Direct Sales, Hosted Voice, hosted and managed..., web and ivr bill..., Microsoft Office, Microsoft CRM, overlay sales, Channel Management, Project Delivery, Call Recording, Call Routing, Avaya, Customer Service, ivr, Contact Center Business..., Call Center, Unified Communications, IVR, Channel Partners, Call Centers, VoIP, Telephony, Solution Selling, Contact Centers, CRM, CTI, Outsourcing, Management, Strategy, Telecommunications, Pre-sales, Sales Operations, Cross-functional Team..., Competitive Analysis, Avaya Technologies
Education
Northwood University 1993 — 1995
BBA, Management and Marketing
Cincinnati Bell July 2013 - Present
Avaya, Inc. March 2006 - July 2013
DeVry University 2007 - 2011
Norlight Telecommunications 2002 - 2006
Micromuse 2000 - 2002
SBC September 1997 - November 2000
CompuServe Network Services 1989 - 1997
Skills
VoIP, Cisco Technologies, Telecommunications, LAN-WAN, Telephony, Avaya, Networking, Pre-sales, Network Administration, CCNA, Unified Communications, SIP, Call Center, MPLS, IP, WAN, Managed Services, Ethernet, Call Centers, Network Design, Cloud Computing, Wireless, Switches, Solution Selling, Security, VPN, SIP Trunking
Education
Miami University 1979 — 1983
Bachelors of Science, Business Administration
Westerville North High School 1975 — 1979
Avaya October 2014 - Present
Avaya January 2010 - Present
Avaya, Inc October 2007 - December 2009
Avaya, Inc. October 2006 - October 2007
Avaya October 2004 - October 2006
Spectel November 2000 - October 2004
MultiLink, Inc. February 2000 - November 2000
Education
University of Maine 1979 — 1983
BS, Business Administration and Mgt.
Cisco Systems January 2013 - Present
Avaya April 2012 - December 2012
Enterprise Development Corporation of South Florida August 2004 - June 2012
Avaya July 2010 - March 2012
Avaya June 2008 - July 2010
Avaya, Inc. October 2002 - October 2008
Lucent Technologies October 1998 - October 2000
Cabletron February 1998 - June 1998
Spherion March 1995 - November 1995
Digital Equipment Corporation January 1993 - March 1995
Skills
Leadership, Sales Engineering, Professional Services, Offer Development, Software Development, Technical Operations, Technical Sales..., Solution Selling, Value Selling, Unified Communications, Contact Centers, Contact Center..., Avaya IP Telephony, Google Adwords, Google Webmaster Tools, Salesforce.com, Offshore Management, Public Speaking, Public Safety Technology, Programming, Field Marketing, Proposal Writing, Sales Support Tools, Virtual Teams, Latin America, EMEA, Web Design, Technical Leadership, Business Innovation, Cross-functional Team..., Avaya, VoIP, Program Management, SIP, Pre-sales, CRM, Sales Operations, Data Center, Enterprise Software, Mobile Devices, Product Management, Managed Services, Telephony, Integration, Cisco Technologies, Go-to-market Strategy, Networking, SaaS, Business Development, Lead Generation
Education
Barry University 2004 — 2006
B.S., Professional Administration
Babson College 1992 — 1992
Certificate, Training Certificate in Systems Integration
Lion Cave Capital June 2014 - Present
JDSU August 2012 - June 2014
Roundbox, Inc. February 2005 - August 2012
Emergence Trading July 2008 - March 2011
Avaya, Inc. September 2003 - January 2005
dynamicsoft, Inc. March 2000 - August 2003
Lucent October 1996 - March 2000
AT&T July 1993 - October 1996
University of Florida August 1989 - July 1993
University of California, Santa Barbara September 1986 - July 1989
Skills
SIP, Mobile Devices, VoIP, Wireless, Product Management, Telecommunications, Unified Communications, Software Development, Mobile Technology, Mobile Applications, Network Architecture, Software Engineering, Unix, Telephony, Enterprise Software, H.323, Requirements Analysis, Web Services, RTP, Architecture, Start-ups, Integration, Testing, IP, Mobile Communications, Linux, Go-to-market Strategy, Architectures, Distributed Systems, Embedded Systems, TCP/IP, Solution Architecture, System Architecture
Education
Harvard University 1983 — 1986
Ph.D., Engineering Mechanics
Harvard University 1982 — 1983
S.M., Engineering
University of Auckland 1980 — 1981
B.E., Theoretical and Applied Mechanics
University of Auckland 1978 — 1981
B.Sc., Mathematics and Computer Science
Audible, Inc. September 2014 - Present
RDH "User Experience" Consulting March 2009 - Present
Merrill Lynch June 2007 - March 2009
RDH Consulting - User Experience May 2005 - March 2007
Avaya, Inc. November 1995 - May 2005
Telcordia Technologies 1991 - 1995
GTE Government Systems 1989 - 1991
Skills
Requirements Analysis, User Interface, User Interface Design, Information Architecture, Customer Experience, Data Analysis, Web 2.0, Agile Project Management, Web Design, Software Development, Research Design, Statistics, Consulting, Digital Strategy, Process Improvement, Enterprise Software, Software Project..., Visual Design, Vendor Management, Web Analytics, Web Project Management, Metrics, Competitive Analysis, User Stories, Program Management, Technical Documentation, Software Design, XHTML, Emerging Technologies, Needs Analysis, Cross-functional Team..., Design Strategy, Iterative Design, Business Requirements, User-centered Design, Usability Testing, User Experience, Persona, Usability Engineering, Task Analysis, Interaction Design, Wireframes, Usability, User Experience Design, Accessibility, Web Applications, E-commerce, Social Media Marketing, Digital Marketing, Marketing Strategy
Education
University of Iowa
Doctor of Philosophy (Ph.D.)
University of Iowa
Master of Arts (M.A.)
Bucknell University
Bachelor of Arts (B.A.), Cum Laude
Currently Seeking Next Opportunity & Contracting in Product Management Role February 2015 - Present
Activu January 2014 - January 2015
ShoreTel March 2013 - October 2013
Siemens Enterprise Communications July 2011 - February 2013
Avaya, Inc. April 2005 - September 2010
NEC America, Inc. August 1994 - April 2004
UTAM, Inc. 1996 - 2004
Siemens July 1986 - March 1994
Contel Executone May 1983 - March 1986
Skills
Product Management, Go-to-market Strategy, Unified Communications, Product Lifecycle..., Product Marketing, Telecommunications, SaaS, VoIP, Wireless, Product Development, Cross-functional Team..., Mobile Devices, SIP, Contact Centers, Cloud Computing, Strategic Partnerships, Data Center, Telephony, IP, Strategy, Channel, Pre-sales, Enterprise Software, Professional Services, Managed Services, Business Alliances, Channel Partners, Sales Enablement, Solution Selling, Start-ups, Mobile Technology, Strategic Alliances, P&L Management, Mobile Communications, Product Launch, Demand Generation, Partner Management, Integration, Competitive Analysis, Multi-channel Marketing, Sales Engineering, Product Planning, Solutions Marketing, Global Business..., Thought Leadership, Mobile Applications, Product Requirements, Business Case, IVR, Value Propositions
Education
LIU Post 1984 — 1985
Courses toward MBA, Business
New York Institute of Technology 1973 — 1977
BS, Business Management
Rose-Hulman Institute of Technology 1972 — 1973
BS, Electrical Engineering
NTT DATA Corporation 2010 - 2015
Avaya, Inc. January 2000 - March 2010
Education
State University of New York at New Paltz 1983 — 1996
Jewelry Television December 2007 - Present
Shop At Home November 2004 - December 2007
client Logic January 2002 - October 2004
AT&T January 2000 - December 2000
AVAYA Inc January 1999 - December 1999
Skills
Telecommunications, Cisco Technologies, IVR, CTI, Call Center, Vendor Management, Virtualization, Service Delivery, System Deployment, Networking, Network Design, Call Centers, VMware, SQL, Active Directory, SDLC, Windows Server, Software Project..., Strategy, Integration, Security, Disaster Recovery, ACD, Agile Methodologies, Troubleshooting, Software Development, Network Security, VoIP, Windows, Switches, Product Management, Servers, Process Improvement, Unix, Solution Architecture, SharePoint, Visio, Workforce Management, ITIL, Requirements Analysis, Data Center, Managed Services, IT Management, Operating Systems, Technical Support, Cloud Computing, Enterprise Architecture, System Administration, Wireless, TCP/IP
Education
University of Madras 1993 — 1997
Bachelor's degree, Computer Science
Time Warner Cable Business Class December 2012 - Present
Verizon Enterprise Solutions August 2011 - December 2012
Office Solutions, Inc. (Avaya Business Partner) July 2010 - August 2011
Communication Resources, Inc. June 2005 - October 2009
Office Solutions, Inc. March 2004 - June 2005
NorVergence March 2003 - March 2004
Avaya, Inc. June 2000 - January 2003
Lucent Technologies, Inc. June 1989 - June 2000
AT&T 1989 - 1991
Skills
VoIP, Managed Services, Telecommunications, Unified Communications, Cloud Computing, IP, Solution Selling, SIP, Wireless, Networking, MPLS, ITIL, CompTIA, Carrier Ethernet, Metro Ethernet, CRM, Professional Services, Data Center, HD Video, Internet
Education
Ramapo College of New Jersey
BS, Business Administration
Guy Clinch Consulting, LLC January 2014 - Present
Webtext March 2014 - Present
Avaya October 2012 - January 2014
Avaya September 2010 - October 2012
International Avaya Users Group (IAUG) September 2000 - July 2012
Avaya, Inc. October 2006 - August 2010
National Association of State Technology Directors August 2006 - August 2009
Avaya June 2004 - September 2006
Avaya October 2000 - June 2004
Lucent Technologies 1998 - 2000
Skills
Cloud Computing, Avaya, Go-to-market Strategy, Telecommunications, Unified Communications, CRM, Unified Messaging, Contact Centers, Channel Partners, VoIP, Cross-functional Team..., SIP, Telephony, Leadership, Solution Selling, Business Development, Public Speaking, Government, Management, Video Conferencing, Social Media, Customer Requirements, Wireless, Problem Solving, Sales Management, IP, IVR, Vendor Management, Corporate Social..., Selling, Strategic Partnerships, Hosted Services, Articulation, Knowledge Management, Project Planning, Product Management, Data Center, Channel, State & Local..., Partner Management, Public Safety Technology, ACD, Passion for solving..., Unique insight into..., Podcasting, Blogging, Avaya Technologies, Sales
Education
Harvard Extension School 1990 — 1993
Graduate Certificate in Special Studies of Administration and Management, Business Administration, Information Technology, Government
Salem State University 1981 — 1989
Bachelor Degree, Business Administration (Accounting) and Computer Science
Mc Graw-Hill Companies January 2010 - Present
Small Business Consulting May 2009 - Present
Los Gatos Education 2015 - 2015
University of Miami July 2007 - December 2012
Avaya July 2000 - January 2005
Avaya Inc July 2000 - January 2005
Motorola, Inc December 1997 - June 2000
Skills
Professional Certified..., Fluent in Spanish, Business Strategy, Management, Market Research, Entrepreneurship, Marketing, Change Management, Analysis, Sales, Budgets, Finance, Integration, Training, Research
Education
University of Miami
Bachelor of Business Administration (B.B.A.), International Marketing and Finance
University of Miami - School of Business
Master of Business Administration (MBA), Intenational Finance and Markerting
GE Power & Water 2013 - Present
GE Energy 2009 - 2013
GE Energy 2007 - 2008
Avaya, Inc. 2003 - 2006
Alcatel-Lucent 2001 - 2006
Avaya 2001 - 2006
Alcatel-Lucent 1986 - 2001
Bell Laboratories 1983 - 1986
Skills
Agile Methodologies, H.323, Telecommunications, Testing, Integration, Cross-functional Team..., Software Development, Requirements Analysis, Program Management, Process Improvement, Software Project..., Quality Assurance, Software Documentation, SDLC, Continuous Improvement, Project Management, Change Management, Project Planning, ClearCase, System Testing, Embedded Systems, Management, Manufacturing, Product Development, ClearQuest, VxWorks, Systems Engineering, Troubleshooting, ISO, Six Sigma, Analysis, Process Engineering, Quality Management, Engineering Management, Business Process, Quality System, CMMI, Quality Auditing, PMP, Embedded Software, MS Project, UML, DMAIC, Black Belt, Operational Excellence, Software Quality..., Leadership, Business Process..., Root Cause Analysis, Software Engineering
Education
Monmouth University 1997 — 2001
MS, Software Engineering
Monmouth University 1981 — 1995
BS, Computer Science
Pennsylvania State University-Great Valley Graduate Center 1978 — 1981
AAS, Electrical Engineering
Kaiser Permanente May 2014 - Present
Kaiser Permanente IT January 2013 - May 2014
Avaya, Inc. March 2009 - January 2013
Kaiser Permanente IT April 2006 - March 2009
Fairplay Ventures, Inc March 2002 - April 2006
Level 3 Communications July 1998 - July 2001
Qwest Communications August 1997 - July 1998
Forsythe Solutions Group, Inc June 1996 - August 1997
Ameritech Corporation January 1994 - June 1996
Quaker Oats Company September 1989 - January 1994
Skills
Program Management, Infrastructure, Technology Planning, Supply Chain Management, IT Strategy, Vendor Management, Integration, SDLC, Enterprise Architecture, Data Center, PMP, IT Management, IT Operations, PMO, ITIL, Disaster Recovery, Project Portfolio..., Business Intelligence, Cloud Computing, IT Service Management
Education
University of Michigan 1982 — 1987
MBA, Operations Research & Management Science
Northwestern University 1977 — 1981
BS, Computer Science
Avaya Inc. January 2007 - Present
Avaya Inc January 2007 - December 2009
Avaya Inc January 2000 - January 2007
Avaya Inc January 1999 - January 2000
Avaya Inc January 1997 - January 1999
Skills
Telecommunications, Avaya, Troubleshooting, Unix, Switches, Telephony, Linux, Virtualization, Call Centers, SharePoint, Perl, Avaya Communication..., Management, C, VoIP, Unified Communications, IP, Training, TCP/IP, H.323, CTI, Ethernet, ISDN, Voice, VMware ESX, LAN-WAN, TDM, WAN, Media Gateways, SIP Trunking, SIP, Routers, Network Engineering, Network Architecture, IP PBX, Customer Service, Cisco Technologies, Avaya Technologies, Call Center, Contact Centers, IVR
Education
Denver Technical College
Bachelors, Computer Information Science
University of Phoenix
Masters, Computer Information Science
Colorado Real Estate Associates September 2009 - Present
Adams12 Five Star Schools July 2009 - Present
Avaya, Inc. October 2005 - May 2008
Avaya, Inc. August 2002 - October 2005
Lucent Technologies October 1997 - August 2002
Education
Regis University 1996 — 2000
Bachelor of Science, Business Administration
JDA Software August 2015 - Present
Avaya June 2013 - August 2015
Avaya Government Solutions July 2011 - June 2013
Avaya August 2009 - July 2011
PaySimple May 2007 - August 2009
Avaya, Inc. 2006 - 2007
Avaya February 2005 - May 2006
Dex Media October 2002 - February 2005
Qwest June 1999 - October 2002
Skills
Business Planning, Database Security, Product Management, Strategic Planning, Contract Negotiation, Lean Initiatives, Sales Management, Professional Services, Services Sales, Operations Management, Telecommunications, Cross-functional Team..., Change Management, Operational Excellence, Process Improvement, Continuous Improvement, Metrics, Quality Management, Avaya, Social Media, Sales, Program Management, Project Management, Leadership, Salesforce.com, Forecasting, Project Planning, Team Management, Management, Call Centers, Wireless, P&L Management, Risk Management, Vendor Management, Security, Strategic Partnerships, VoIP
Education
St. John's University 1995 — 1999
BA
Maersk Group September 2011 - Present
Maersk Group September 2010 - September 2011
Maersk Group May 2008 - September 2010
Maersk Group May 2007 - May 2008
Sabatical/Freelance 2003 - 2007
Avaya, Inc. October 2001 - December 2003
Marra Advertising October 2000 - October 2001
OceanAstro Creative Pioneering September 1999 - August 2000
Skills
Strategy, Leadership, Marketing Communications, Management, Marketing, Strategic Communications, Integrated Marketing, Change Management, Advertising, Marketing Strategy, Marketing Automation, Salesforce.com, Eloqua, CRM, Brand Development, Business Development, Program Management, Event Management, Social Media, Project Planning, Strategic Planning, Social Media Marketing, Online Marketing, International Business, Public Relations, Team Building, Integration, Marketing Management, Public Speaking, Web Development, Digital Marketing, Email Marketing, Interviews, Event Planning, Corporate Communications, Online Advertising, Editing, Internal & External..., B2B Marketing, Logistics, Start-ups, Business Strategy, Transportation, Corporate Branding, Crisis Communications, Spredfast
Education
Sarah Lawrence College 2003 — 2005
MFA, Writing
Kutztown University of Pennsylvania 1996 — 2000
BA, English/Professional Writing
Randolph High School 1992 — 1996
HS, General
Conquest Technology Services Corp July 2013 - February 2015
Avaya Inc May 1983 - August 2012
Avaya Inc September 2006 - January 2009
Avaya Inc. November 2004 - March 2007
Avaya June 1995 - September 1997
Avaya September 1984 - April 1987
The Citizen Newspaper March 1983 - 1986
AT&T May 1983 - September 1984
Varityper September 1979 - November 1983
Skills
Enterprise Software, VoIP, Unified Communications, Messaging, Solution Selling, Avaya, Go-to-market Strategy, Managed Services, Channel Partner..., Global Promotion..., Building Relationships, Small & Medium Business..., Competitive..., Team Building, Program Development, Vendor Relations, Lead Generation, Demand Generation, Sales Operations, Call Centers, Wireless, Direct Marketing, Product Marketing, Cross-functional Team..., Leadership, Product Management, Strategy, Account Management, Direct Sales, Channel Partners, Competitive Analysis, Marketing Strategy, Analytics, Marketing, Program Management, Multi-channel Marketing, Advertising, Strategic Partnerships, Sales, Business Planning, Training, Project Management, CRM, Market Planning, Professional Services, Salesforce.com, Market Analysis, Mobile Devices, SaaS, Partner Management
Education
University of San Francisco 2013 — 2013
Integrated On-line Strategies
University of Phoenix 2007 — 2011
Communications, Marketing
American Institute for Paralegal Studies 1982 — 1984
Paralegal, Law
Dover Business College 1978 — 1979
Paralegal, Law
Genesys January 2013 - Present
MiserWare, Inc. October 2011 - January 2013
Community Coalition for Haiti (CCH) February 2010 - July 2010
First Data Corporation September 2008 - February 2010
Avaya Inc. December 2005 - March 2008
Convergys Corp. October 2000 - October 2005
Lucent Technologies/Avaya Inc./Octel Inc. September 1989 - March 2000
Nortel Inc. October 1981 - September 1989
Skills
Salesforce.com, MS Office Suite, Visio, SaaS, Telecommunications, IVR, Consultative Selling, Call Center, New Business Development, Account Management, Solution Selling, Contract Negotiations, Team Building, Call Centers, Business Development, Enterprise Software, Selling, Strategy, CRM, Management, Proposal Writing, Direct Sales, Microsoft Office, Contract Negotiation, Channel Partners, Program Management, Integration, Sales
Education
University of Maryland College Park 1974 — 1977
BS, Finanace and Marketing
Cisco August 2015 - Present
Wonderkids Pediatric Physical Therapy Services January 2004 - Present
Cisco Systems September 2011 - August 2015
Hewlett-Packard Networking April 2009 - August 2011
Avaya Inc. July 2000 - March 2009
University of Miami January 1995 - May 2000
Walt Disney World May 1997 - December 1999
Skills
VoIP, Telephony, Networking, Contact Centers, SOA, Leadership, Layer 2, Presenter, Layer 3, Unified Communications, Data Center, Cloud Computing, Professional Services, SIP, Wireless, Avaya, Telecommunications, Virtualization, Pre-sales, Cisco Technologies, CRM, Enterprise Software, Firewalls, Security, Routing, Servers, IP, Program Management, Disaster Recovery, IT Strategy, Call Centers, Video Conferencing, Network Security, Network Architecture, Network Design, Wireless Networking, Managed Services, MPLS, Troubleshooting, Solution Selling, Strategy, WAN, Solution Architecture, Information Technology, Ethernet, SaaS, Infrastructure, HP, Integration, Disc Jockey
Education
University of Miami 1998 — 2000
MBA, Total Quality Management
University of Miami 1998 — 2000
MS, Information Technology
University of Miami 1994 — 1998
BBA, Computer Information Systems
Qualcomm 2012 - Present
Traveled Around the World 2011 - 2012
QUALCOMM 2007 - 2011
QUALCOMM 2002 - 2007
Avaya, Inc. 2000 - 2002
Université Charles de Gaulle - Lille3 1998 - 2000
Multiformations 1998 - 2000
Indiana University Bloomington 1996 - 1998
Ferguson & Ferguson 1994 - 1998
Skills
Mobile Devices, Web Development, XML, Instructional Design, CSS, JavaScript, Enterprise Software, E-Learning, Mobile Technology, Usability Testing, Android, Drupal, SQL, AJAX, Information Architecture, Web Applications, Jive, Usability, PHP, Web 2.0, Mobile Internet, Software Development, HTML, Oracle, Management, Strategy, Mobile Learning, Learning Management, Enterprise 2.0, Multimedia, Content Management, User Experience, HTML 5, WordPress, Agile Project Management, .NET, Web & Mobile Web..., Learning Management..., Blended Learning, Project Management, Enterprise Collaboration, Instructor-led Training, Human Computer..., Microsoft SQL Server, Learning Technology, Jive Software, Informal Learning, Mindfulness, Meditation, Kaltura
Education
University of California, San Diego 2003 — 2013
Extended coursework, Information Technology
Indiana University Bloomington 2000 — 2002
MS, Instructional Systems Technology
Indiana University Bloomington 1996 — 1998
MA, French Literature
Indiana University Bloomington 1990 — 1994
BA, double major, French & Comparative Literature
Level 3 Communications December 2014 - Present
tw telecom April 2013 - December 2014
Cricket Communications February 2012 - April 2013
Cricket Communications November 2008 - February 2012
Avaya, Inc. May 2007 - November 2008
Fiserv Health 2002 - 2007
Sunset Learning / CCTI March 1999 - April 2002
QualMed Plans for Health June 1997 - March 1999
Lewan & Associates April 1994 - June 1997
Skills
BGP, Cisco Technologies, OSPF, Data Center, MPLS, EIGRP, Routers, Switches, Cisco Nexus, IPv6, Routing, VPN, Network Engineering, Juniper, Network Design, IP, WAN, QoS, Firewalls, VoIP, CCNP, Ethernet, Frame Relay, Disaster Recovery, MPLS VPN, LAN-WAN, Security, Juniper Technologies
Education
Colorado State University-Pueblo 1990 — 1994
BS, Computer Science Technology
Symantec July 2015 - Present
Amazon Web Services October 2013 - July 2015
Microsoft January 2008 - September 2013
Avaya, Inc. April 2006 - January 2008
Unisys Corporation October 2005 - April 2006
Unisys Corporation June 2003 - October 2005
FileNET Corporation March 2001 - June 2003
Microsoft Corporation 1999 - 2001
Microsoft Corporation 1997 - 1999
Skills
Strategic Partnerships, Solution Selling, Partner Management, Go-to-market Strategy, Business Alliances, Business Development, Enterprise Software, Strategy, SaaS, Channel Partners, Entrepreneurship, Product Marketing, Cloud Computing, Account Management, Strategic Alliances, Product Management, Lead Generation, Professional Services, Sales Enablement, Program Management, Selling, Demand Generation, Channel, Business Process, Consulting, Sales Process, CRM, Business Intelligence, Sales Management, Leadership, Management Consulting, Data Center, Salesforce.com, Sales, Integration, Strategic Planning, Competitive Analysis, Unified Communications, Mobile Devices, Multi-channel Marketing, Resellers, Cloud Applications, DAS, VDI, Cloud Computing IaaS
Education
Gonzaga University 1990 — 1994
BA, Psychology, Education
Avaya, Inc. October 1995 - June 2013
Sandia National Laboratories June 1994 - August 1994
Ferraz Corporation 1988 - 1993
Skills
Mathematical Modeling, Microsoft Excel, Technical Writing, Telecommunications, Electrical Engineering, VoIP, Telephony, Testing, Analysis, SIP, Product Development, TDM
Education
University of Colorado at Boulder 1997 — 2004
Ph D, Applied Mathematics
Colorado School of Mines 1993 — 1995
MS, Applied Mathematics
Lafayette College 1984 — 1988
BS, Electrical Engineering
Matrix Communications, Inc. February 2010 - Present
Avaya, Inc. October 2007 - January 2010
Popp.com May 1998 - September 2007
Skills
Sales, Consultant, Account Manager, Call Center, VoIP, Messaging, Channel, Unified Communications, Telephony, SIP, Telecommunications, Wireless, Avaya, New Business Development, PBX, Account Management, Consultative Selling, WAN, Problem Solving, Security, Selling, Sales Management, Solution Selling, Channel Partners, Direct Sales, Contact Centers, Professional Services, Call Centers, SIP Trunking, MPLS, Video Conferencing, IP, IVR, Co-location, Data Center, Unified Messaging, Ethernet, Cloud Computing, Hosted Services, Avaya Technologies
Education
St. Cloud State University 1993 — 1998
BA, Anthropology with minor in Archaeology
Armstrong 1990 — 1993
High School Diploma
Prudential Financial June 2008 - February 2015
Marsh Inc. January 2008 - May 2008
Marsh October 2007 - January 2008
Marsh Inc. March 2007 - October 2007
Avaya Inc. March 2006 - March 2007
Avaya Inc. August 2004 - March 2006
Avaya, Inc. August 2003 - July 2004
Avaya, Inc October 2002 - July 2003
Avaya, Inc January 2002 - October 2002
Avaya, Inc August 2001 - December 2001
Skills
Management, Leadership, Change Management, Human Resources, Performance Management, Recruiting, Strategy, Talent Management, Business Strategy, Coaching, Employee Training, Succession Planning, Employee Relations, Organizational Design, Leadership Development, Training
Education
Rutgers University-New Brunswick 1994 — 1996
MBA, Business, Organizational Management
Rutgers University 1991 — 1995
B.A., Psychology
Piscataway High School
Piscataway High School
Piscataway High School
Comcast 2010 - Present
Belkin Consulting, Inc. 1996 - 2010
Avaya, Inc. 2005 - 2006
Coreon, Inc. 2000 - 2001
AT&T Bell Laboratories 1989 - 1996
Skills
Telecommunications, Systems Engineering, Requirements Analysis, System Architecture, Project Management, Engineering, Software Development, Analysis, Integration, Management
Education
Princeton University
M.S.E., Mechanical and Aerospace Engineering
University of Manitoba
Bachelor of Science (With Distinction), Mechanical Engineering
Unisys February 2014 - Present
Cigna October 2013 - February 2014
Prudential Financial June 2010 - October 2013
GlaxoSmithKline June 2009 - February 2010
Teva Pharmaceuticals February 2008 - October 2008
Merck & Co., Inc. January 2007 - March 2007
Bank of America March 2006 - December 2006
Avaya, Inc. September 2000 - October 2005
Skills
Process Improvement, Change Management, Incident Management, Vendor Management, Call Center, SDLC, Business Analysis, IT Service Management, Quality Assurance, Requirements Analysis, Project Management, Training, Leadership, Telecommunications, Call Centers, Integration, Project Portfolio..., Business Process, Management, IT Management
Education
Centenary College
Bachelor of Science (BS), Business Administration and Management, General
AT&T March 2011 - Present
Avaya, Inc. May 2006 - July 2010
Avaya Inc. August 2001 - May 2006
Avaya April 2004 - July 2005
Avaya April 2000 - August 2001
Avaya November 1999 - April 2000
Lucent Technologies November 1995 - November 1999
AT&T April 1993 - November 1995
Bell Labs 1990 - 1993
Skills
Scrum Product Owner, Requirements Analysis, Certified Ethical Hacker, Certified Scrum Master..., PMP, Telecommunications
Education
Stevens Institute of Technology 1983 — 1985
MSEE
Manhattan College 1976 — 1980
BS
Project Management Institute
Certified Project Management Professional
Scrum Alliance
Certified ScrumMaster
St. Saviour HS
Dimension Data November 2008 - Present
Avaya, Inc. August 2007 - June 2008
Genesys Telecommunications Labs, Enterprise Solutions August 2005 - March 2007
Intel Corporation - Network Processing Group-New Business Development Division May 2000 - January 2003
Lucent Technologies - Octel Messaging Division 1995 - 2000
Wang Information Services / VoiceCom Systems 1986 - 1990
Wang Laboratories 1985 - 1990
Skills
Solution Selling, Sales, Unified Communications, IVR, Telephony, VoIP, Avaya, Managed Services, Cloud Computing, Pre-sales, CTI, IP, Telecommunications, Sales Management, Selling, Data Center, Business Development, Channel, SaaS, Telepresence, Strategy, Go-to-market Strategy, Enterprise Software
Education
State University of New York at Binghamton 1980 — 1983
BA, Economics
Hometown Contender Magazine March 2014 - Present
TruPay Corporation January 2013 - March 2014
WNDU-TV August 2012 - December 2012
Haze Publishing April 2011 - August 2012
North American Signs November 2007 - September 2010
Avaya, Inc. September 2010 - 2010
Verizon Wireless November 1996 - April 2007
AJ Gerrard & Company January 2000 - June 2001
ADP 1998 - 2000
Skills
Online Marketing, Sales Management, Financial Planning, Cold Calling, New Business Development, Account Management, Leadership, Sales Operations, Strategy, Management, Enterprise Software, Marketing, Solution Selling, Direct Sales, Strategic Financial..., Sales
Education
Ball State University - College of Business 1992 — 1996
Bachelor of Science, Marketing
John Glenn High School 1988 — 1991
Diploma, College Prep
T-Mobile November 2012 - Present
Dell Inc. September 2010 - November 2012
Novell Inc June 2009 - September 2010
Microsoft Corporation July 2006 - March 2009
Cummins Marine July 2005 - September 2005
Avaya Inc. May 2005 - July 2005
Milliken & Company February 2005 - April 2005
Seaarland Shipping Mgmt. Pvt. Ltd. August 2000 - October 2003
Seaarland Shipping Mgmt. Pvt. Ltd. October 1999 - July 2000
Education
University of Michigan - Stephen M. Ross School of Business 2004 — 2006
MBA, Finance, General
Marine Engg & Research Institute ( DMET , MERI), India 1995 — 1999
BE, Marine
Ooyala October 2014 - Present
WorldNow August 2013 - October 2014
Ocean Township Youth Baseball January 2005 - August 2014
Avaya, Inc. April 2003 - July 2013
Lucent Bell Labs 1996 - 2003
Centerfield Corporation September 1990 - October 1996
Sequoia Systems 1984 - 1990
Skills
Research, Programming, VoIP, System Architecture, SIP, Software Development, Telecommunications, C++, Video Conferencing, Java, H.264, Wireless, TCP/IP, Linux, IP, Unix, Distributed Systems, Perl, Embedded Systems, Software Engineering, Cloud Computing, Object Oriented Design, Operating Systems, Agile Methodologies, Software Design, Algorithms, Integration, Mobile Devices, C, Shell Scripting, Architecture, Scrum, Eclipse, Testing, Systems Engineering, Embedded Software
Education
Stony Brook University 1990 — 1996
PhD, Computer Science
State University of New York at Stony Brook 1990 — 1992
Master of Science (M.Sc.), Computer Science
Cornell University 1983 — 1984
MEng, Electrical Engineering
Cornell University 1979 — 1983
BA, Computer Science
Cheltenham High School
CADParts & Consulting LLC August 2002 - Present
Avaya, Inc. January 2001 - August 2002
Dataprobe, Inc. March 1991 - January 2001
Skills
Electronics, Product Design, Orcad, Design for Manufacturing, PADS, Allegro, Altium Designer, System Design, DFM, Analog, PCB Layout, Power Suuply, PCB design, Library Management, Library Creation, Schematic Capture, FPGA, Power Supplies, Product Development, Board Layout, Hardware Architecture, Manufacturing, OrCAD, PCB Design, RF
Education
New Jersey Institute of Technology 1979 — 1983
Associates
Union College 1977 — 1979
Associates
eNeura Therapeutics LLC September 2013 - Present
self August 2013 - Present
Angel Medical Systems August 2009 - August 2013
Bloomberg October 2008 - July 2009
Avaya, Inc. 1988 - October 2008
Lucent 2000 - 2004
AT&T Bell Labs 1988 - 2000
MUST 1986 - 1988
Mathematica Products Group 1982 - 1986
Bell Laboratories 1981 - 1982
Skills
Software Development, Unix, Software Engineering, Linux, C++, Databases, TCP/IP, Telecommunications, Java, C, Testing, OOP, Systems Engineering, Software Design, Architecture, XML, Object Oriented Design, ClearCase, Perl, Eclipse, Windows, APIs, Integration, Cloud Computing, IP, Web Applications, Troubleshooting, Architectures, Microsoft SQL Server, .NET, MySQL, SQL, Awk, Android Development, Android, Embedded Systems, API, Visual Basic, Unix Shell Scripting, Python, Multithreading, Distributed Systems, Subversion, Programming, SOAP, Design Patterns, Test Automation, Tomcat, Assembly, C#
Education
Rutgers University 1983 — 1989
M.S. in C.S., Focus on Artificial Intelligence & Artifact Design
Princeton University 1978 — 1982
B.S.E. E.E.C.S.
State of Tennessee August 2011 - Present
Memphis City Schools November 2010 - July 2011
Avon November 2009 - November 2010
Matrix Information Consulting - Pfizer, Inc. March 2010 - September 2010
Accredo Health January 2010 - March 2010
Avaya, Inc. December 2005 - April 2009
Flextronics May 2005 - November 2005
Technicolor July 2003 - May 2005
Quarles & Kelly November 2002 - July 2003
National Talent Force August 2002 - November 2002
Skills
Computer Repair, A+ Certified, Graphics, Servers, Hardware, Printers, Software, Windows Server, XP, Computer Hardware, Windows 7, Software Documentation, Laptops, Customer Service, Quality Assurance, Management, Public Speaking, Windows, Windows XP, Team Building, Networking, Troubleshooting, Access, Technical Support, Testing, Training, System Administration, Strategic Planning, Program Management, Microsoft Office, Information Technology, Leadership
Education
Christian Brothers University 1995 — 1998
Bachelor of Science, Information Technology Management
Bishop Byrne High School 1989 — 1993
Diploma, Basic Academics
Amazon May 2012 - Present
Susan Davis Consulting October 2009 - April 2012
Call Genie December 2007 - June 2009
The FeedRoom, Inc. May 2007 - November 2007
Intelliware Development 2004 - 2007
Avaya, Inc. 2003 - 2003
Eastman Kodak Company 2001 - 2003
Avaya, Inc. 2000 - 2001
Skills
Agile Methodologies, Scrum, Agile Project Management, REST, TDD, Groovy, Object Oriented Design, Design Patterns, Software Development, Spring, Software Design, Ruby, Tomcat, Web Services, Software Engineering, Architecture, UML, Web Applications, Coaching, People Development, Amazon Web Services..., Big Data, DevOps, Kanban, Extreme Programming, JavaScript, Pair Programming, Java, Hibernate, Management, Project Management
Education
Case Western Reserve University 1989 — 2007
BSE, Computer Engineering
Georgetown University 1986 — 1989
Computer Science, Government
Microsoft October 2014 - Present
Microsoft / Wimmer Solutions March 2014 - September 2014
TeleCommunication Systems, Inc. October 2012 - March 2014
Microsoft September 2011 - October 2012
Demand Media August 2010 - March 2011
Seven Simple Machines October 2009 - January 2010
Clearwire March 2009 - November 2009
Speakeasy August 2008 - December 2008
Seven Simple Machines June 2008 - August 2008
Avaya, Inc. January 2007 - May 2008
Skills
Visio, PMP, MS Project, SharePoint, Integration, Cross-functional Team..., Project Management, Vendor Management, Agile Methodologies, SDLC, Product Management, Access, Project Server, Business Process, Telecommunications, Software Documentation, Enterprise Software, HTML, Software Development, MS Office Suite, Project Planning, Microsoft Office, PMO, Process Improvement, PowerPoint skills, Certified Scrum Master..., Scrum, PowerPoint
Education
Colorado State University 2005 — 2006
Certificate, Project Management
Colorado State University 1999 — 2002
MBA, Business Administration
Ithaca College 1982 — 1987
BS, Communications
Scrum Alliance
Certified ScrumMaster, Agile Project Management
The Cambridge School of Weston
The Cambridge School of Weston
The Cambridge School of Weston
The Cambridge School of Weston
Covance, Inc. September 2011 - Present
Covance, Inc. October 2009 - September 2011
Novartis Pharmaceuticals Corporation 2008 - April 2010
Pfizer, Inc April 2007 - April 2008
Avaya, Inc. March 2005 - August 2006
AT&T 1999 - 2004
Skills
Vendor Management, Six Sigma, Contract Management, Project Management, Supply Chain Management, Strategic Sourcing, Sourcing, Telecommunications, Outsourcing, Cross-functional Team..., Supply Management, RFP, Project Portfolio..., Resource Management, IT Outsourcing, Business Process..., Process Improvement, Metrics, Procurement, PMP, Strategy, Negotiation, Program Management, Leadership, Project Planning, Contract Negotiation, Global Sourcing, Change Management, PMO
Education
Villanova University 2004 — 2005
Masters Certifications, Commercial & Government Contract Management
Stevens Institute of Technology 2001 — 2004
M.S., Technology Management
College of Saint Elizabeth 1992 — 1996
Bachelor of Science, Management & Marketing
The George Washington University
Masters Certification in Project Management, Project Management
Avaya, Inc. April 2006 - July 2013
AT&T -Worldnet ISP Division March 1999 - March 2006
Lucent Technologies -Octel Voice Messaging Division 1997 - 1999
Lucent Technologies Business Communication Systems 1991 - 1997
Skills
Finance, Economics, Strategy, Forecasting, Emerging Technologies, Financial Modeling, Strategic Partnerships, Business Strategy, Financial Analysis, Sales, Budgets, Mergers & Acquisitions, Executive Management, Competitive Analysis, Unified Communications, Management, Analysis, Project Planning, Strategic Planning, Account Management, Product Marketing, Business Development, Telecommunications, Team Leadership, Product Management, Leadership, VoIP, Vendor Management, Marketing Strategy, Cross-functional Team..., Go-to-market Strategy, Customer Retention, Six Sigma, CRM, Managed Services, Channel Partners, Avaya, Outsourcing, IVR, Wireless, Call Centers, Pricing, Sales Operations, SIP, Telephony, Contact Centers, Market Analysis, Analytics, Process Improvement, Project Management
Education
St. John's University 1978 — 1980
Master of Business Administration (MBA), International Finance
Hunter College
Bachelor's degree, Economics
Cisco Systems July 2007 - Present
University of Maryland December 2006 - May 2007
Avaya Inc. May 2006 - August 2006
Wipro Technologies August 2003 - July 2005
Cradle Technologies July 2002 - April 2003
Skills
Wireless, Networking, Software Development, Network Administration, Project Planning, Telecommunications, Embedded Systems, C, Wireshark, TCP/IP, Unix, Linux, LTE, C++, SIP
Education
University of Maryland College Park 2005 — 2007
Master of Science
College of Engineering Pune, University of Pune, India 1999 — 2003
Bachelor of Engineering
Cisco Systems August 2012 - Present
Cisco Systems February 2012 - August 2012
Cisco Systems February 2009 - February 2012
Riverbed, Inc. March 2007 - February 2009
CitiGroup, Inc. October 2005 - November 2006
Attune Systems March 2005 - October 2005
MailFrontier Inc., February 2004 - February 2005
Micromatics, Inc. October 2002 - February 2004
Avaya Inc October 2000 - September 2002
Network Associates Inc. March 2000 - October 2000
Skills
wan optimization, WAAS, ACE, Network Optimization, TCP/IP, Virtualization, Cloud Computing, Routing, Load Balancing, Cisco Technologies, Data Center, Switches, SSL, Enterprise Software, Routing Protocols, Firewalls, Juniper, CCNA, Storage, Linux, Pre-sales, Routers, Juniper Technologies, Networking
Education
University of Pune 1989 — 1992
Bachelor of Computer Science, Maths, Networking, Computer hardware, Statistics.
Avaya October 2010 - January 2012
Avaya July 2010 - September 2010
Computer Generated Solutions, Inc. August 2009 - June 2010
Level 3 Communications March 2009 - July 2009
Magpie Telecom Insiders October 2008 - December 2008
Avaya, Inc. February 2002 - December 2007
Avaya March 1997 - February 2002
Skills
Testing, Telecommunications, Customer Service, Strategic Planning, Projects, Problem Solving, Project Management, Agile Methodologies, Analysis, SIP, Quality Assurance, VoIP, Linux, Telephony, IP, Integration, TCP/IP, Troubleshooting, Unified Communications, Training, Vendor Management, Ethernet, Network Architecture, Networking, Avaya, Software Documentation, Patents, Video Conferencing, Intellectual Property, Switches, Network Design, Network Engineering, QoS, Product Management, Consulting
Education
University of Colorado Boulder 1999 — 2003
MS, Interdisciplinary Telecommunications
The University of Memphis 1989 — 1993
BS, Biology, Chemistry, Russian Language and Literature
White Station High School 1985 — 1989
Harvard University 1988 — 1988
N/A, Expository Writing, Psychology
Vicarious Visions January 2015 - Present
Turbine June 2012 - January 2015
38 Studios January 2010 - May 2012
Pandemic Studios April 2007 - January 2010
Electronic Arts November 2005 - April 2007
Vivendi Universal Games April 2005 - November 2005
Vivendi Universal Games October 2003 - April 2005
Avaya, Inc. December 2000 - August 2002
Hasbro Interactive July 1998 - December 2000
Skills
Xbox 360, PS3, Xbox, DirectX, UnrealScript, Python, C#, XML, Unreal Engine, HTML, Video Games, Game Development, Gameplay, MMO, Quality Assurance, Gameplay Programming, Game Design, Game Programming, Perforce, Wii, Console, Computer Games, Lua, Game Mechanics, Multiplayer
Education
Salem State University 1996 — 1998
Computer Science
BioReference Laboratories April 2015 - Present
Siemens Healthcare July 2011 - March 2015
Dialogic February 2007 - July 2011
Lexmark Inc. June 2005 - February 2007
Maxtor June 2004 - May 2005
Hewlett Packard January 2004 - May 2004
Avaya Inc. June 2002 - August 2002
Skills
C++, Software Design, Integration, Testing, Software Engineering, Perl, Agile Methodologies, XML, Software Quality..., SDLC, Linux, Project Management, Requirements Analysis, .NET, Scrum, Offshore Management, Leadership, Management
Education
University of Missouri -Rolla 2002 — 2003
Master of Science
University of Mumbai 1997 — 2001
BSEE
Avaya Inc January 2000 - Present
Digital Systems International, Inc. 1988 - Present
Mosaix, Inc June 1988 - July 2000
Thousand Trails Inc January 1980 - June 1987
Education
University of Puget Sound 1976 — 1980
Bachelor, Finance
Avaya, Inc. December 2007 - Present
Avaya, Inc. August 2004 - December 2007
Lucent Technologies / Bell Laboratories September 1992 - July 2004
AT&T Bell Laboratories August 1984 - August 1992
Skills
VoIP, Telecommunications, H.323, PBX, Unix, Linux, Testing, H.248, IP, Avaya, Integration, Telephony, SIP, Unified Communications, Software Development, Ethernet, TCP/IP
Education
Front Range Community College
Computer Science, Business
University of Denver
Computer Science
RSA: Security Division of EMC March 2008 - Present
Avaya, Inc. March 2002 - November 2007
Avid Technology March 1997 - May 2000
Hewlett-Packard Company November 1988 - March 1997
Education
Massachusetts Bay Community College 1969 — 1971
A.S.
Avaya July 2008 - October 2010
Avaya Inc March 1998 - September 2007
AT&T March 1988 - October 2003
Skills
SaaS, SDLC, Salesforce.com, Siebel, Solution Architecture, Business Analysis, Integration, Business Process, Telecommunications, Requirements Analysis, CRM, Software Project..., PMP, Enterprise Architecture, Unified Communications
Education
University of Scranton 1981 — 1985
Bachelor of Science (B.S.), Biology, General
University of Nebraska Medical Center January 2014 - Present
Creighton University July 2004 - January 2014
ConAgra Foods December 2002 - June 2004
Avaya, Inc. June 1997 - August 2002
Urban League of Nebraska, Inc May 1992 - June 1997
Skills
Employee Relations, Applicant Tracking..., Onboarding, Employee Benefits, Human Resources, Talent Acquisition, Interviews, Leadership Development, Resume Writing, Organizational..., Performance Management, Employment Law, Training, New Hire Orientations, Screening, Hiring, Career Counseling
Education
Bellevue University
Master of Arts (M.A.), Business Management
Bellevue University
Bachelor of Arts (B.A.), Human Resources Management and Services
Avaya, Inc. 2001 - Present
Lucent Technologies 1996 - 2001
AT&T 1983 - 1996
Education
Seton Hall University
AVAYA, INC. March 2013 - Present
AVAYA, INC. July 2010 - Present
Convergence Communications, Inc. December 2009 - 2010
Tone Software July 2008 - July 2009
SyncVoice Communications April 2006 - July 2008
Vantage Communications January 2005 - April 2006
Esna Technologies November 2003 - November 2004
Sonexis August 2002 - November 2003
3Com 1998 - 2002
Skills
VoIP, Product Management, IP, Strategy Development, Marketing Strategy, Alliance Development, Channel Enablement, New Channel Development, Channel, Business Development, Channel Partners, Telecommunications, Direct Sales, Strategic Alliances, Strategy, Go-to-market Strategy, Product Development, Telephony, Strategic Partnerships, WAN, Management, Unified Communications, Managed Services, SaaS, Enterprise Software, Sales Management, Solution Selling, Wireless, Business Alliances, Sales, Video Conferencing, Program Management, Call Centers, Product Marketing, SIP Trunking, Cloud Computing, Professional Services
Education
Brooklyn Law School 1981 — 1985
JD
Queens College
B.A., Political Science
long beach high school 1975 — 1977
JPMorgan Chase June 2011 - Present
Independence Blue Cross February 2011 - June 2011
LiquidHub, Inc. August 2007 - June 2011
NYC CJC/DoITT August 2007 - January 2011
Volvo Cars of North America July 2004 - August 2007
ISI-MARS, Inc. (Division of M&M Mars) January 2001 - July 2004
RCG Information Technology July 1997 - July 2004
Ethicon, Inc. (Division of Johnson and Johnson's) July 2001 - December 2001
Avaya, Inc. February 2000 - June 2001
RCG Information Technology July 1997 - December 2000
Skills
Business Analysis, Requirements Analysis, SDLC, Integration, Software Project..., Business Process, IT Strategy, Vendor Management, Enterprise Architecture, Consulting, Management
Education
National University (PH) 1982 — 1987
Bachelor of Science in Civil Engineering
Avaya Inc November 2005 - Present
Avaya October 2000 - October 2005
Lucent Technologies January 1998 - October 2000
Skills
Telecommunications, Cross-functional Team..., Scope Management, Project Planning, Unified Communications, VoIP, Telephony, Professional Services, Avaya, Contact Centers, Service Delivery, Call Center, Solution Selling, IVR, Managed Services, Call Centers, Program Management, SaaS, Cloud Computing, Management, Wireless, Strategy, Project Management, Leadership, SIP, Change Management, Integration, Vendor Management, Pre-sales, IP, Data Center, Enterprise Software, PMP, Product Management, Mobile Devices, Project Portfolio..., Outsourcing, PMO, MPLS, Ethernet, Network Design, CTI, WAN, Cisco Technologies, Avaya Technologies
Education
University of Maryland University College 1989 — 1993
Bachelor of Science (BS), Business Management
Prince Georges Community College 1985 — 1989
Associate in Arts, Business Administration and Management, General
Oxon Hill High School 1981 — 1984
HS Diploma
Avaya, Inc. 1981 - Present
Avaya/Lucent Technologies 1997 - 2008
AT&T 1988 - 1997
New England Telephone/AT&T 1981 - 1988
Lawrence Savings Bank 1977 - 1981
Skills
Avaya, IVR, Contact Centers, SIP, CTI, Call Center, ACD, IP, Managed Services, Wireless, Call Centers
Education
Babson College - Franklin W. Olin Graduate School of Business 1984 — 1988
MBA, Marketing concentration
University of Massachusetts Lowell 1975 — 1979
BS, Business Administration
Avaya, Inc. Sr. Export Control OfficerDRS Technologies, Inc.April 2006 - January 2007
Education
University of Phoenix 2003 — 2007
Masters, Computer Information Systems
Friends University 1999 — 2002
Bachelor, Computer Information Systems
Goose Creek High School 1986 — 1990
diploma, college prep classes
NICE Account ManagerNICE Systems2001 - Present
NICE Systems 2001 - Present
Avaya, Inc. 1995 - 2001
Avaya/Lucent Technologies/ AT&T 1981 - 2001
AT&T, Inc. 1990 - 1995
Lucent Technologies 1983 - 1994
Skills
Solution Selling, Avaya, Telephony, Sales, Team Leadership, Contact Centers, Enterprise Software, VoIP, CRM, Salesforce.com, Strategic Partnerships, Team Building, SaaS, Managed Services, Professional Services, Call Centers, Integration, IVR, Telecommunications, SIP, Channel Partners, Sales Management, Cloud Computing, Unified Communications, Business Development, Business Intelligence, Sales Process
Education
Michigan State University 1979 — 1981
Avaya October 2010 - Present
Avaya October 2007 - October 2010
Avaya Inc. January 2006 - October 2007
Avaya January 2002 - January 2006
Skills
Telephony, PMP, MPLS, Change Management, Avaya, VoIP, Vendor Management, ITIL, Switches, Project Management, Program Management, Unified Communications, Telecommunications, SIP, Contact Centers, Technical Support, CTI, Integration, Wireless, Process Improvement, Ethernet, Troubleshooting, TCP/IP, Cisco Technologies, Service Delivery, Routing, IP, Team Leadership, WAN, Call Centers, ACD, Business Analysis, Call Center, LAN-WAN, ISDN, Management, Managed Services, H.323, IVR, Cross-functional Team...
Education
University Of Phoenix 1994 — 1999
Hewlett Packard Enterprises November 2014 - Present
Avaya, Inc. August 2011 - Present
Avaya Inc May 2009 - August 2011
Avaya Inc January 2008 - November 2009
Avaya Inc. June 2000 - December 2007
Avaya Inc October 1998 - June 2000
Avaya Inc August 1994 - September 1998
Octel Communications/Lucent 1994 - 1998
Skills
Database Administration, Data Analysis, Project Managers, PowerPoint, Microsoft Excel, Microsoft Word, Microsoft Access, Siebel, SAP
Education
Richland Community College 1993 — 1993
Certificate, Telecommunications
Richland Community College 1988 — 1988
Leadership Program
Austin Community College 1981 — 1983
Associate Degree, Computer Programming
Angelo State University 1979 — 1980
Math
EchoStar Corporation April 2009 - Present
Avaya, Inc. January 2004 - April 2009
United States Navy 1988 - 1991
Education
South Dakota School of Mines and Technology 1997 — 2003
Self Employed (Independent Contracts Consultant) September 2008 - May 2012
Trapeze Networks, Inc. June 2006 - August 2008
Avaya, Inc. September 1996 - May 2004
Skills
Contract Negotiation, Software Licensing, Telecommunications, Mergers, RFP, Professional Services, Negotiation, Intellectual Property, Commercial Management, Contract Management, Program Management, Cross-functional Team..., Licensing, Privacy Law, Strategic Partnerships, Mergers & Acquisitions, Litigation, SaaS, Cloud Computing, Enterprise Software
Education
Golden Gate University, School of Law 1980 — 1984
Doctor of Jurisprudence (J.D.), Law
Social Security Administration June 2013 - Present
AVAYA, Inc. March 2011 - June 2013
UTDi January 2009 - November 2011
Avaya Government Solutions 2001 - 2008
AVAYA 2000 - 2008
Verizon Business 2004 - 2005
AT&T of Puerto Rico 1990 - 1999
AT&T 1990 - 1997
Skills
Languages: Proficient..., Avaya, SIP, Channel, Unified Communications, Sales Engineering, Telephony, Channel Partners, Telecommunications, Video Conferencing, Solution Selling, IP, VoIP, Wireless, Call Centers, Ethernet, Routers, WAN, H.323, IVR, Network Design, MPLS, Routing, Cloud Computing, Wireless Networking, Pre-sales, Contact Centers, Data Center, SaaS, Security, Switches, Unified Messaging, SIP Trunking, Product Management, Network Security, Direct Sales, LAN-WAN, Avaya Technologies
Education
Fairleigh Dickinson University 1978 — 1981
BS, Mechanical Engineering Technology
Avaya, Inc. October 2001 - Present
The Genesis Pure Vision 2013 - 2015
The Genesis Pure Vision 2012 - 2015
The Genesis Pure Vision 2012 - 2015
Lucent Technologies August 1998 - September 2001
Skills
Avaya, Unified Communications, Modular Messaging, VoIP, Linux, Routing, H.323, Wireless Networking, TCP/IP, Telephony, SIP, WAN, Switches, IP, VPN
Education
Ottawa University 1987 — 1992
Bloomberg LP July 2015 - Present
Sourlands Solutions LLC July 2014 - Present
Albridge Solutions July 2010 - June 2014
Albridge Solutions March 2007 - June 2012
Avaya, Inc. October 1997 - March 2007
AT&T 1984 - 1997
Skills
SQL, Oracle, Java, PL/SQL, Core Java, Ant, SDLC, Weblogic, Unix, Web Services, JavaScript, XML, Perl, SAML 2.0, PingFederate, Maven2, Apache 2, Apache CXF, Apache Tomcat, Hibernate, Tomcat, Apache, JBoss Application Server, SOA, Java Enterprise Edition, WebLogic, SSO, CXF, Enterprise Architecture
Education
New Jersey Institute of Technology 1989 — 1995
MS, Computer Science
Stockton University 1979 — 1983
BA, Information Systems
Stockton University 1979 — 1982
BS, Business Administration
Charter Communications January 2014 - Present
MAXIMUS April 2013 - December 2013
ClickFox September 2011 - March 2013
Avaya, Inc. May 2004 - August 2011
InfoNow Corporation 2000 - 2004
United Artists Theatre Circuit 1997 - 2000
Skills
Unix, Enterprise Software, Troubleshooting, Databases, Oracle, Avaya, Business Intelligence, Agile Methodologies, SaaS, Integration, Cloud Computing, SQL, Unified Communications, Telecommunications, Data Warehousing, Requirements Analysis, Salesforce.com, Business Analysis, Analytics, CRM, Pentaho, ETL, Informatica, Database Marketing, Big Data, SDLC, Software Project..., Vendor Management, Solution Architecture, Requirements Gathering, Enterprise Architecture, Pre-sales, Disaster Recovery, Management, Leadership, Project Management, Analysis, Competitive Analysis, Process Improvement
Education
Metropolitan State University of Denver
B.S., CIS (Computer Information Systems)
Windstream Communications April 2008 - Present
Avaya, Inc. May 1998 - March 2008
US Navy May 1992 - January 2008
Skills
Program Management, Project Management, Avaya, Team Building, Training, Recruiting, Telecommunications
Education
PMI 2006 — 2006
PMP, Project Management
Prairie View A&M University 1987 — 1992
BBA, Accounting
Avaya, Inc. September 2007 - Present
Witness Systems, Inc January 2005 - January 2007
Viable Resources January 2002 - January 2005
Avaya, Inc January 2000 - January 2002
Providence Seattle Medical Center January 1990 - January 2000
Education
Houston Community College 2013 — 2014
Currently studying for Cisco & RedHat Linux Certification
Bellevue Community College 1992 — 1994
Business Administration
Avaya University
Certificates, Certificate Programs (Multiple in Telephony, PCS, SIP)
Avaya, Inc. 2004 - 2008
Education
Fairleigh Dickinson University 1985 — 1987
Comcast April 2012 - Present
Comcast April 2007 - April 2012
Comcast August 2006 - April 2007
Comcast April 2006 - August 2006
JPMorgan Chase October 2002 - June 2005
JPMorgan Chase October 2002 - June 2005
Avaya January 1995 - January 2002
Avaya Inc. 1995 - 2002
Skills
Telephony, Management, Service Delivery, Switches, Call Centers, Troubleshooting, Analysis, Training, Sla, Leadership, Telecommunications, Provisioning, Networking, Team Building, Call Center, Human Resources, Interviews, T1, Technical Support, Project Management, Coaching, Customer Service, Marketing, Time Management, Sales Operations, Telephone Skills, Program Management, Customer Satisfaction, Risk Management, Cross-functional Team...
Education
University of Phoenix 2004 — 2010
graduated with Bachelor of Science Degree, Business Management and Business Administration
University of Phoenix 2004 — 2010
Bachelor's degree in Business management/administration, Business Administration and Management, General
Wolfhagen Consulting November 2004 - Present
Gaggle.Net, Inc. 2005 - Present
Avaya, Inc. 2004 - 2009
USAC 2000 - 2003
Universal Service Administrative Company May 2000 - November 2002
Skills
Government, Strategic Planning, Policy, Contract Negotiation, Non-profits, E-Rate, Marketing Strategy, Dispute Resolution, Appeals, Program Management, Public Speaking, Nonprofits, Community Outreach, Training, Negotiation, Strategy, Business Development, Telecommunications, Project Management, Management, Leadership, Account Management
Education
Brooklyn Law School 1979 — 1983
JD
New York University 1971 — 1973
Bachelor of Arts (BA), Comparative Literature
Avis Budget Group Human Resources Senior RecruiterHSBCJanuary 2006 - August 2007
Avaya, Inc May 2005 - January 2006
Mellon Financial July 1999 - May 2005
Education
University of Maryland College Park
Bachelor of Arts, Management Studies
University of Maryland College Park
M.A., Human Relations
Aramark May 2014 - Present
Avaya, Inc. June 2013 - May 2014
Avaya, Inc. September 2009 - June 2013
Avaya, Inc. December 2003 - September 2009
Disney Worldwide Shared Services June 2001 - December 2003
Skills
Telecommunications, Process Improvement, Fixed Assets, Accounting, Auditing, Call Centers, Accounts Payable, Vendor Management, Accounts Receivable, Sarbanes-Oxley Act, Management, Shared Service Center, Virtual Office, Management Of...
Education
State University of New York at Buffalo - School of Management 1999 — 2001
Bachelors, Certified Accocunting & Coprorate Finance
Genesee Community College 1998 — 1999
Associates, Accounting
Avaya, Inc. 2000 - 2013
Lucent Technologies 1996 - 2000
AT&T Bell Laboratories 1985 - 1996
AT&T Consumer Products Laboratories 1984 - 1985
AT&T Consumer Products Laboratories 1983 - 1984
Bell Telephone Laboratories 1979 - 1983
Skills
SIP, VPN, Avaya, DHCP, Hardware, IP, Telecommunications, Security, Ethernet, Software Development, RTP, Routing, IPv6, Telephony, Integration, DNS, QoS, Agile Methodologies, PMP, VoIP, VLAN, Unified Communications, Debugging, Systems Engineering, C++, H.323, TCP/IP, Network Architecture, Perl, ISDN, SNMP, Java, Technical Leadership, IVR, CTI, Software Documentation, Linux, Software Engineering, Unix, Distributed Systems, SSL, Wireless, Program Management, TDM, C, VxWorks, Project Management
Education
Massachusetts Institute of Technology 1978 — 1979
Master's Degree, Mechanical Engineering
Massachusetts Institute of Technology 1974 — 1978
Bachelor's Degree, Mechanical Engineering
Avaya Inc. July 2014 - Present
General Dynamics Information Technology March 2013 - June 2014
Avaya Inc. 1997 - April 2012
Lucent Tech. January 1997 - June 2001
Skills
VoIP, Telecommunications, Troubleshooting, Switches, Avaya, IP, Telephony, T1, SIP, Avaya Aura, Avaya IP Telephony, Call Centers, LAN-WAN, QSIG, DS1, Integration, ACD, Unified Communications, Avaya Technologies, Networking, Wireless, Software Installation, TCP/IP
Education
University of Montana 1989 — 1994
BA, History/ Political Science
University of Montana 1989 — 1993
Bachelor of Arts (B.A.) History/Politcal Science, History and Political Science
verizon April 2008 - Present
Avaya Inc. October 2000 - March 2007
AT&T Communication July 1982 - February 1995
Education
University of Phoenix 2004 — 2006
MBA, Business Administration
Dover Downs Hotel and Conference Center June 2011 - Present
Airlie Conference Center November 2008 - March 2011
Artistry Catering October 2002 - October 2008
Avaya, Inc. August 1999 - August 2001
AT&T/Lucent Technologies February 1997 - August 1999
AT&T/Lucent Technologies January 1993 - January 1997
AT&T January 1990 - December 1992
Skills
Event Management, Sales Management, Management, Sales, Meeting Planning, Public Speaking, Contract Negotiation, Hospitality Industry, Marketing, Account Management, Strategic Planning, Revenue Analysis, Team Leadership, New Business Development, Telecommunications, Project Planning, Profitable Growth, Channel Strategy, Leadership
Education
Boston University - School of Management
Bachelor of Science (B.Sc.), Business Administration - Marketing Major, GPA - 3.8/4.0
Think Direct Marketing Group February 2012 - August 2014
Avaya Inc. March 1998 - April 2009
Techforce Corp November 1995 - March 1998
Skills
Software Installation, Technical Support, Networking, Cisco Technologies, Troubleshooting, Switches, VoIP, Telecommunications, TCP/IP, Routers, Wireless Networking, LAN-WAN
Education
University of Phoenix 2002 — 2007
2007 Bachelor of Science, Information Technology
Equifax November 2013 - Present
ACI Worldwide May 2006 - November 2013
ADP 2002 - 2006
Avaya, Inc. 1997 - 2001
Prudential Bank and Trust 1990 - 1997
Skills
Process Improvement, Program Management, Management Consulting, Performance Management, Portfolio Management, Human Capital Management, Call Center Management, Personnel Management, Call Center, Professional Services, PMO, Call Centers, Management, Business Process, Leadership, Strategy, Project Management, CRM, Enterprise Software, Agile Methodologies, SDLC
Education
Famington High School 1983 — 1987
High School Diploma, General
Morehouse College
Business Administration and Management, General
University of Phoenix
Bachelor of Science, Business Management
BMC Software 2005 - 2013
MVP Consulting 2003 - 2005
Avaya, Inc. 2000 - 2003
The MONY Group 1997 - 2000
A.M. Best Company 1994 - 1997
Skills
Leadership, Investor Relations, Capital Markets, Management, Financial Analysis, Competitive Analysis, Corporate Communications, Enterprise Software, Business Strategy, Corporate Finance, SaaS, Salesforce.com, Program Management, Investments, Strategy, Mergers & Acquisitions, Financial Modeling
Education
New York University 1981 — 1984
Bachelor of Science (BS), Accounting
Craig H. Weaver Consulting 2011 - Present
BNY Mellon 2014 - 2014
Avaya, Inc. 2008 - 2010
TD Bank USA, N.A. June 2006 - September 2007
Merrill Lynch & Co. Inc. 2004 - 2005
Citigroup./Citicorp 1984 - 2004
Manufacturers Hanover Trust Company 1982 - 1984
Skills
Intellectual Property, Banking, Corporate Governance, Brokerage, Payment Systems, Corporate Law, Commercial Litigation, Capital Markets, Privacy Law, Contract Negotiation, Joint Ventures, Licensing
Education
Benjamin N. Cardozo School of Law, Yeshiva University 1977 — 1980
JD, Law
Columbia University 1973 — 1977
BA, magna cum laude; Phi Beta Kappa
Avaya, Inc. DMTS
Tech Data 1985 - 1996
Education
University of South Florida 1979 — 1981
Biology, Physiology, French
Edison Community College 1978 — 1979
English Composition, Mathematics, Sociology
Avaya, Inc. Vice PresidentAvaya, Inc1997 - 2009
3Com 1996 - 1997
AXON Networks 1995 - 1996
Banyan Systems 1994 - 1995
Digital Equipment Corporation 1986 - 1994
Skills
Strategy, Strategic Planning, Market Analysis, Telecommunications, Product Management, Cross-functional Team..., Unified Communications, Strategic Partnerships, Marketing, VoIP, SaaS, Cloud Computing, Go-to-market Strategy
Education
Boston University
Masters, Education
University of Massachusetts, Amherst
BA, Liberal Arts
Avaya November 2010 - Present
Avaya, Inc. 2007 - March 2011
Enabling Technologies April 2006 - February 2007
Avaya 1997 - 2006
Checkers Simon & Rosner 1987 - 1996
McDermott Will and Emery 1987 - 1996
BAR/BRI Bar Review 1982 - 1985
Education
Illinois State University 1977 — 1981
BS, Social Work
Avaya, Inc. December 2009 - January 2015
Nortel September 1999 - December 2009
XO Communications June 1997 - August 1999
AutoZone April 1994 - April 1997
AutoZone April 1992 - April 1994
Baptist Memorial Hospital 1990 - 1992
Skills
Telecommunications, Call Center, Customer Satisfaction, Leadership, Process Improvement, Contract Negotiation, Call Centers, Avaya, Sales Management
Education
Delta State University 1980 — 1984
BA, Communications and English
Citrix Systems June 2009 - Present
Varian Medical Systems March 2009 - May 2009
Philips Healthcare January 2005 - January 2009
Lucent Technologies July 2000 - September 2002
Avaya Inc. 2000 - 2002
Octel Communications 1987 - 2000
Banco Filipino 1978 - 1986
Skills
SAP, Cost Accounting, Planning, Cost, Forecasting, SOX, Financial Analysis, Analysis, Cost Analysis, Excel, Variance Analysis, Sarbanes-Oxley Act, Accounting, Project Planning, Outsourcing, Management, Mergers & Acquisitions
Education
University of San Jose - Recoletos 1970 — 1978
Bachelor, Accounting
Marks Baughan Securities LLC April 2013 - Present
W.E. Boger & Associates, LLC January 2012 - March 2013
Lyons & Company, LLC August 2006 - September 2011
Temple Sinai 2003 - 2006
Avaya, Inc. 2001 - 2003
Kroll Associates, inc 1990 - 1995
Skills
Forecasting, General Ledger, Tax, Accounting
Education
Boston University
BS, Accounting
Independent Constultant Training Lead/ DeveloperFMMI ProjectMarch 2009 - November 2009
Atlas Project August 2008 - October 2008
Navy ERP Project February 2008 - July 2008
GCSS Army July 2007 - December 2007
Deloitte Consulting February 2007 - April 2007
AVAYA INC January 1998 - January 2006
Global Enterprise January 2000 - January 2002
Skills
SAP R/3, SAP ERP, Software Documentation, ERP, SAP, Business Process, SDLC, Business Intelligence, SAP Implementation
Education
University of Phoenix
Bachelor of Science E, BUSINESS
CSC June 2011 - Present
ACS, a Xerox Company July 2010 - June 2011
Avaya, Inc. July 2007 - September 2009
generationE Technologies January 2006 - June 2007
USA Mobility May 1997 - January 2006
Skills
BMC Remedy, IT Service Management, Troubleshooting, ITIL, Requirements Analysis, Technical Support
Education
BMC Remedy Education Services 2000 — 2006
Collin County Community College
Dallas County Community College
Avaya October 2013 - Present
Avaya, Inc. August 2000 - Present
Lucent Technologies 2000 - 2001
Corporate Express - Document & Print Management March 1995 - August 2000
Vicom Inc 1984 - 1995
Skills
VoIP, Unified Communications, Telecommunications, LAN-WAN, CRM, Telephony, OSPF, BGP, Enterprise Software, SIP, Avaya, Video Conferencing, Data Center, Pre-sales, Networking, Call Centers, Contact Centers, Solution Architecture, Avaya Technologies, IP
Education
Bellevue University 2004 — 2006
Masters, Business Administration
TCS microDATA June 2013 - Present
Statera, Inc. 1997 - 2015
Statera, Inc. 1997 - 2015
Statera, Inc. 1997 - 2015
Charter Communications November 2012 - March 2013
Air Methods August 2012 - November 2012
IHS March 2011 - August 2012
Compassion International November 2010 - January 2011
Avaya, Inc. April 2010 - July 2010
Vizion Interactive January 2010 - March 2010
Skills
PMP, Change Management, Business Intelligence, Customer Relations, Contract Negotiation, Project Planning, Team Management, Business Analysis, Risk Management, Vendor Management, Project Portfolio..., Project Management, MS Project, Customer Service, Analysis, Resource Management, Software Project..., Requirements Gathering, PMO, Program Management, Budgets, Software Development, Requirements Analysis, Project Delivery, Visio, Testing, SDLC, Integration, Business Process, Business Process..., Cross-functional Team..., IT Management, Process Improvement
Education
National University 1981 — 1984
MBA, Finance, Finance
San Diego State University-California State University
BS Business Admin., Information Systems
Strategic Products and Services (SPS) June 2015 - Present
VOX Network Solutions September 2014 - June 2015
Strategic Products and Services January 2009 - September 2014
Avaya, INC January 2007 - January 2008
Avaya, INC January 2003 - January 2007
Avaya, INC January 2000 - January 2003
Lucent Technologies/Avaya, INC January 1998 - January 2000
Sam’s Club January 1994 - January 1998
Skills
VoIP, Telecommunications, Managed Services, Call Center, Wireless, Solution Selling, Channel, Unified Communications, SIP, Telephony, Pre-sales, Direct Sales, Sales, Leadership, Avaya, Call Centers, Avaya Technologies
Education
University of Phoenix 2000 — 2002
Bachelor of Science, Business Management
Heritage High School 1989 — 1991
AT&T January 2012 - Present
HTS Engineering November 2009 - January 2011
University of Houston June 2008 - July 2010
Avaya Inc July 2006 - April 2007
Network Security Solutions Inc July 2005 - April 2006
Education
University of Houston 2008 — 2009
Masters, Network Communications
University of Pune 2001 — 2006
Bachelors, Computer Engineering
Avaya, Inc. 2006 - Present
Avaya, Inc. 2000 - 2006
Lucent Technologies 1998 - 2000
THE TRANE COMPANY 1995 - 1996
THE TRANE COMPANY 1994 - 1995
United States Navy 1993 - 1994
United States Navy 1991 - 1993
Education
Massachusetts Institute of Technology 1996 — 1998
Master of Science, Materials Science and Engineering
Massachusetts Institute of Technology - Sloan School of Management 1996 — 1998
MBA, Finance, Operations, General Management
University of Colorado Denver 1985 — 1989
Bachelor of Science, Mechanical Engineering
Sally Beauty Company June 2012 - Present
Sally Beauty Company 2012 - 2012
Superclean Inc September 2010 - August 2011
Hotels.com April 2004 - June 2010
Hotels.com 2004 - 2010
Avaya Inc December 1997 - November 2003
Avaya Inc January 2000 - January 2002
Avaya Inc January 1997 - January 2000
Skills
Switches, System Administration, Servers, Windows Server, Troubleshooting, Technical Support, Networking, Telecommunications, Operating Systems, Avaya, Call Centers, Hardware, Routing, Software Installation, Telephony, Avaya Technologies, Disaster Recovery
Education
University of Missouri-Rolla 1987 — 1991
Ricoh Latin America, Inc. October 2012 - Present
Avaya Inc. January 2009 - October 2012
Avaya Inc. September 2000 - December 2008
CAVELIER ABOGADOS June 1993 - July 1999
Skills
Legal Advice, Corporate Law, Corporate Governance, Licensing, Trade Secrets, Mergers, Software Licensing, Employment Law, Intellectual Property, Contract Negotiation, Joint Ventures, Dispute Resolution, Litigation, Privacy Law, Latin America, Telecommunications, Commercial Litigation, IP, Data Privacy, International Law, Multilingual, Management, Contract Management, Legal Assistance, Strategic Partnerships, Outsourcing, Legal Research, Civil Litigation, Arbitration, International Business, Mergers & Acquisitions, Drafting Agreements, Legal Writing, Mediation, Negotiation
Education
University of Miami School of Law 1999 — 2000
LLM, Comparative Law
Hess Corporation August 2012 - May 2014
PSEG January 2012 - August 2012
A&P April 2008 - December 2011
Avaya, Inc. March 2006 - November 2007
Valley National Bank April 2003 - March 2006
Struass Discount Auto October 1999 - April 2003
GHI December 1990 - October 1999
Skills
Performance Management, Employee Benefits, HRIS, Labor Relations, Benefits Administration, Deferred Compensation, HR Policies, Human Resources, Team Building, Defined Benefit, Vendor Management, Customer Service, Outlook, Talent Management, Talent Acquisition, Management, Employee Relations
Education
Rutgers University-New Brunswick 2003 — 2004
MA, Labor and Employment Relations
University of Louisville 2003 — 2004
M.Ed., Human Resources Education
Rutgers University-New Brunswick 1999 — 2003
BA, Labor Studies
Avaya, Inc. January 2014 - Present
Wells Fargo Home Mortgage January 2013 - December 2013
Kiawah Island Golf Resort July 2012 - October 2012
Darien Park District May 2011 - August 2011
Hillsborough Street Community Service Corporation 2010 - 2010
Skills
Management, Sports, Analysis, Strategy, Customer Service, Leadership, Event Planning, Sales, Microsoft Office, Microsoft Excel, Microsoft PowerPoint, Microsoft Word, Microsoft Visio
Education
North Carolina State University 2008 — 2012
Sport Management
Myers Park High School 2004 — 2008
Diploma
Avaya, Inc. December 2010 - July 2012
Nortel Networks July 2000 - December 2010
BayNetworks, Inc. May 1996 - October 2000
Racal Datacom 1992 - 1996
Wang Laboratories 1979 - 1992
Skills
Clearcase, Linux, Unix, OAM, SNMP, C, XML, LLDP, Compass, MIB design, Java, C++, Command Line Interface, Configuration Management, Designs, Interfaces, CLI, Software Project..., Software Development, ClearQuest, Networking, Embedded Systems, Routing, HTML, CSS, RoboHelp, DITA, FrameMaker, technical writing, Routers, Testing, Switches, IP, Security, Perl, System Architecture, QoS, Technical Writing, MPLS
Education
Middlesex Community College 2012 — 2013
Technical Writing
Boston University
Bachelor's degree, Computer Software Engineering
Southern New Hampshire University
Associate's degree, Data Processing
Key Equipment Finance March 2007 - Present
Breakthrough Management Group, Inc. January 2007 - March 2007
Optimus Corporation Ltd. March 2006 - January 2007
Breakthrough Management Group, Inc June 2004 - March 2006
Avaya Inc January 2001 - July 2003
CellPort Systems July 1999 - January 2001
Logistic Systems Inc. January 1999 - May 1999
Information Technology Resource Center (ITRC) January 1997 - January 1999
Alacrity Systems Inc May 1998 - August 1998
Skills
Agile Methodologies, Web Services, Unix, Software Development, XML
Education
The University of Montana 1995 — 1999
Bachelor of Science (BS), Computer Science
Availity March 2012 - Present
Availity March 2008 - March 2012
Avaya Inc June 2000 - June 2002
Skills
Agile Methodologies, SDLC, Testing, Java, Quality Center, Waterfall, QTP, Test Planning, System Testing, User Acceptance Testing, Selenium, Requirements Analysis, Requirements Gathering, Quality Assurance, JIRA, Confluence, SQL, GIT, Business Analysis, Process Improvement, Vendor Management, Databases, Healthcare Information..., Visio
Education
University of San Carlos 1983 — 1988
Bachelor of Science (BS), Electronics and Communications Engineering
Avaya, Inc. 2004 - 2014
Avaya, Inc. 2004 - 2014
Broadwing, Inc. / Cincinnati Bell 2000 - 2004
Broadwing, Inc / Cincinnati Bell 2000 - 2002
Skills
Investor Relations, Corporate Treasurer, Chief Financial Officer
Education
Michigan State University - The Eli Broad College of Business
Master of Business Administration (M.B.A.)
Southern Illinois University, Edwardsville
Bachelor's Degree, Economics and Finance