Norstan Company
Industry: IT service management company
DescriptionHeadquarters: Minnetonka, MN Founded: 1960 Parent organization: Black Box Corporation Subsidiaries: Norstan Communications, Inc, Norstan Canada Inc,
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Norstan Employees
Software Diversified Services 2014 - Present
VMware / Shavlik Technologies 2011 - 2013
Norstan 2007 - 2011
DISC Enterprise Data solutions 2002 - 2007
Tricord 1999 - 2002
Skills
SaaS, Solution Selling, Software Industry, Enterprise Software, Data Security, Security Management, IT Operations, Emerging Technologies, Internet Security, VMware, Software Sales, Cloud Computing, Certifications, Sales, Security, Network Security..., Security Audits, Sales Enablement, Selling, Storage, Information Security, DataStorage Solutions..., Virutalization, New Technologies, VSP Certified, Storage Area Networks, Storage Virtualization, Salesforce.com, Channel Partners, Partner Management, Software, Cloud Security, Strategic Partnerships, SMB Sales, Small Business, Data Center, Virtualization, Datacenter...
Education
University of Florida
University of Minnesota-Twin Cities
VMware
• VMware Sales Professional (VSP 5) and VMware Sales Professional (VSP 4) • VMware Technical Sales
Sprint September 1999 - Present
Norstan 1997 - 1999
US West Cellular September 1986 - December 1990
Skills
Managed Services, Telecommunications, Wireless, Unified Communications, Direct Sales, SIP Trunking, MPLS, M2M, Account Management, Salesforce.com, VoIP, Channel, Sales Process, Sales Management, Hosted Services
Education
Iowa State University - College of Business
Bachelor of Science, Business
Capella Education Company June 2001 - Present
Norstan August 1990 - June 2001
Control Data Corporation August 1981 - August 1990
University of Illinois at Urbana-Champaign June 1977 - August 1981
Skills
Security, Networking, Data Center, Network Engineering, WAN, F5 BigIP, CCNP, CCDP, IT Infrastructure..., Visio, Network Design, LAN-WAN, Technical Support, CCIP, CCSP, CWDP, CWNA, MCSE, CCNP Security, CCNP Wireless
Education
University of Illinois at Urbana-Champaign 1973 — 1977
BS, Microbiology
The Home Depot May 2013 - Present
Corporate Express April 1997 - May 2001
Norstan September 1992 - March 1999
Education
University of Wisconsin-Whitewater 1973 — 1975
BA, Business Administration and Management, General
University of Minnesota-Twin Cities
Nexus - A Dimension Data Company October 2014 - Present
Nexus IS January 2014 - October 2014
Nexus IS January 2005 - December 2013
Norstan Communications, Inc. October 2001 - January 2005
Norstan 2002 - 2005
CIGNA HealthCare August 1999 - October 2001
Skills
ICM, Operating Systems, VoIP, CCNA, CTI, IPCC, Cisco Technologies, Contact Centers, IP, Network Architecture, Cisco Call Manager, Unified Communications, SaaS, Managed Services, Telephony, SIP, Telecommunications, Pre-sales, Professional Services, Avaya, Network Design, ACD, H.323, IVR
Education
Keller Graduate School of Management 1999 — 2000
University of Arizona 1994 — 1999
Bachelors
Augusta Dog Training September 2011 - Present
Pro Kart Indoor Racing June 2001 - September 2007
Norstan May 1986 - November 1991
Skills
Dog Training, Animal Rescue, Rescue, Strategic Planning, Team Building, Project Management, Event Planning, Customer Service, Training, Social Media, Microsoft Excel, Microsoft Office, Social Networking
Education
Concordia College 1979 — 1981
Robbinsdale Senior High 1976 — 1979
Kurowski Schultz LLC July 2013 - Present
St.Elizabeth's Hospital September 2012 - July 2013
Kurowski, Bailey and Schultz July 2010 - October 2010
Alltel May 2000 - July 2010
Alltel Wireless May 2000 - June 2010
Norstan 1997 - 1999
Skills
AS400, JD Edwards, Billing, Customer Service, Excel, Problem Solving, Inventory Management, Invoicing, Spreadsheets, Process Improvement, Procurement, Telecommunications, Customer Relations
Education
Eastern Illinois University
BS, Education
Medtronic May 2011 - Present
Medtronic July 2001 - May 2011
Ware Consulting 2000 - 2001
Norstan Consulting / Connect Computer 1997 - 2000
Norstan 1997 - 2000
Anderson Consulting Services Inc. 1996 - 1997
Skills
Project Management, Software Project..., Program Management, MS Project, Business Analysis, Application Development, Business Intelligence, SQR, PeopleTools, SQL, Data Warehousing, Linux, Access, Apache, PeopleCode, System Administration, Unix, Weblogic, Testing, JBoss, Tuxedo, PeopleSoft, Crystal Reports, Requirements Analysis, Solaris, Oracle, Agile Methodologies, Software Development, Enterprise Software, Change Management, Visio
Education
Bethel University 1994 — 1997
BA, Computer Science
Progressive Insurance July 1995 - Present
First Merit Bank April 1994 - July 1995
Norstan December 1986 - March 1994
Skills
Analysis, Project Planning, VoIP, Business Analysis, SDLC, Avaya, Telephony, Network Performance..., SIP, Disaster Recovery, Vendor Management, ITIL, Integration, Data Center, Troubleshooting, IT Strategy, Networking
Education
Electronic Technology Institute 1983 — 1985
Associate, Electronic Engineering
Cuyahoga Community College 1979 — 1981
Undergraduate
Parma Senior High School 1975 — 1980
The Ohio State University 1977 — 1979
Undergraduate
Turfco, Manufacturing, Inc. April 2014 - Present
KaiserComm April 2011 - April 2014
New River Medical Center April 2007 - March 2011
Norstan 1997 - 2007
Skills
Telecommunications, Account Management, Customer Service, Problem Solving, Call Center, Unified Communications, Call Centers, Salesforce.com, Sales, Leadership, B2B, Team Leadership, Process Improvement, Sales Operations, Solution Selling, Forecasting, Customer Satisfaction
Education
College of Saint Benedict 1988 — 1992
BA, Liberal Studies
Wells Fargo January 2006 - Present
COMSYS July 2004 - January 2006
PowerObjects 2003 - June 2004
Norstan May 2000 - August 2003
Princetel, Inc. May 2002 - 2003
Devnet Incorporated June 1998 - May 2000
EMKAY, Inc. 1998 - 1998
Cidnet Software, Inc. June 1996 - 1998
Skills
PowerBuilder, Java, JSP, JavaScript, Sybase, Unix, Spring, PHP, YUI, Hibernate, Apache Tiles2, eCommerce, Sybase EAServer, Wordpress, Oracle, Sybase ASE, TIBCO, Microsoft SQL Server, Web Services, Testing
Education
College of Saint Scholastica 2004 — 2007
B.A., Computer Science and Information Systems with a Management Core
Concordia College 1991 — 1993
FSHS
FSHS
FSHS
FSHS
Moen Incorporated March 2015 - Present
Moen Incorporated January 2012 - Present
PAETEC/Windstream Communications June 2011 - January 2012
PAETEC February 2007 - June 2011
Jo-Ann Stores July 2003 - September 2006
Norstan July 2000 - July 2003
Key Bank September 1993 - June 2000
Skills
Talent Management, Career Development, Performance Management, Succession Planning, Employee Engagement, Lominger Leadership..., Training, Organizational..., leadership consultation, Change Management, Leadership, Conflict Resolution, Workshop Facilitation
Education
Lake Erie College
BS, Business Administration
Ashland University
Associate of Arts (AA)
Canyon Falls Spa & Salon February 2014 - Present
Mr. Formal 2010 - 2013
The Men's Wearhouse, Inc. October 2002 - March 2010
Network Infrastructure Corporation May 2001 - March 2002
Norstan October 1999 - October 2000
Skills
Microsoft Certified..., Visio, Citrix, Oracle Forms, Microsoft Office, Millennium
Education
University of Cincinnati College of Business
Bachelor of Business Administration (BBA), Business, Management, Marketing, and Related Support Services
Dexon Computer, Inc August 2011 - Present
Dexon Computer, Inc June 2011 - Present
Computer Connection May 2005 - May 2011
Norstan March 1995 - May 2005
Skills
HP, Cisco Technologies, Storage Solutions, Enterprise Storage, Hybrid Cloud, Pre-sales, Storage, Cloud Storage, 3Com Switches, F5 BigIP, Packeteer, Juniper, Brocade, Nortel
Education
Southwest State University 1982 — 1986
Bachelor's degree, Business/Managerial Economics
Milestone Systems, Inc. 2012 - Present
Imation March 2011 - June 2012
VISI April 2008 - January 2011
Arrow March 2002 - April 2008
Norstan 2000 - 2002
CompUSA 1996 - 2000
Zeos Computer 1989 - 1996
Skills
Channel Partners, Leadership, Sales Process, Direct Sales, Solution Selling, Cloud Computing, Channel, Selling, Sales, CRM, Sales Operations, Sales Management, Business Development, Strategy, Managed Services, SaaS, Strategic Partnerships, Contract Negotiation, Competitive Analysis, Channel Sales, Go-to-market Strategy, Walking, Management, Security, Data Center, Product Management, P&L Management, Marketing
Education
Minnesota State University, Mankato 1983 — 1987
BS, Finance
Irondale High School 1980 — 1983
Bluestem Brands, Inc. July 2013 - Present
Norstan / Black Box Network Services 2004 - Present
Jaqua Consulting Inc. 1999 - Present
Target 2010 - 2013
Jaqua Consulting Inc 1999 - 2009
Black Box 2004 - 2008
Best Buy March 2001 - April 2004
Fingerhut June 2000 - November 2000
Norstan May 1999 - June 2000
Norstan August 1994 - April 1999
Skills
Oracle, Unix, Databases, SDLC, Integration, Microsoft SQL Server, Data Warehousing, Data Center, Data Migration, Enterprise Software, CRM, ERP, Visual Basic, Architectures, Project Management, T-SQL, Performance Tuning, Analysis, Informatica, Software Design, Requirements Analysis, ETL, Enterprise Architecture, Business Intelligence, DB2, SQL, PL/SQL, Visio, Business Analysis, Database Design, IT Strategy, Disaster Recovery, Requirements Gathering, Agile Methodologies, SOA, Software Project..., Software Development, Solution Architecture
Education
Alexandria Technical College 1986 — 1987
Associate, Computer Programming
NCS Pearson August 2013 - Present
Concord - US Bank November 2012 - February 2013
Ciber - United Healthcare March 2012 - September 2012
Computer Concierge Services, LLC December 2007 - March 2012
EDS - Express Scripts Account June 2002 - November 2007
EDS - United Defense Account August 1996 - May 2002
Norstan December 1994 - May 1996
Sims Deltec August 1993 - September 1994
Sims Deltec, Inc February 1992 - August 1993
Skills
Visio, SharePoint, Microsoft Excel, Microsoft Word, Microsoft Office, Oracle, DB2, UNIX, HP-UX, AIX, Solaris, Linux, MS Project, PLM/PDM, MRP/ERP/SAP/CRM, Lotus Notes, Unix, Requirements Analysis, Project Management, Program Management, Data Center, ITIL, Agile Methodologies
Education
University of Minnesota-Twin Cities 1967 — 1973
BS, Business, Engineering and Mathematics
MTS Systems 2012 - Present
Graco 2009 - 2012
Tennant Company 2006 - 2009
Tennant Company 2004 - 2006
Tescom 2002 - 2003
Norstan 1999 - 2001
Harmonic Systems / Alliance Data Systems 1997 - 1999
J. Gordon Electronic Design 1994 - 1997
Ecolab 1987 - 1994
Skills
Lean Manufacturing, Cross-functional Team..., Business Process..., Product Development, Project Management, Change Management, Process Improvement, Program Management, Manufacturing, Product Launch, Leadership, Testing, Management
Education
University of Minnesota-Twin Cities
BS, Electrical Engineering
University of Wisconsin-River Falls
BS, Business Management
Hilton Consulting LLC January 2010 - Present
MSpace March 2014 - June 2014
MSpace June 2013 - January 2014
Boyle Law Firm, PA November 2006 - November 2013
Lange Law Firm January 2010 - October 2012
Boyle & Voss, PA November 2006 - January 2010
Independent School District 272 September 2005 - September 2006
Management Partners and Associates 1998 - 2001
Norstan 1992 - 1998
ComputerLand 1985 - 1992
Skills
Program Management, Change Management, Issues Management, Sales Support, Legal Support, Technical Management, Legal Assistance, Public Relations, Technology Management, Account Management, Project Management, Customer Service, Microsoft Office, Contract Negotiation, Strategic Planning, Negotiation, Legal Research, Litigation Support, Budgets, Process Improvement, Management, Government, Marketing, Marketing Strategy, Leadership, Integration, Business Analysis, Project Planning, Software Documentation, Training, Sales, Team Building, Team Leadership, Telecommunications
Education
St. Cloud State University 1981 — 1985
Bachelor of Science, Quantitative Methods and Information Systems
Hewlett Packard Enterprise Services November 2014 - Present
Hewlett-Packard November 2011 - November 2014
Sales & Marketing Consultant July 2010 - November 2011
CBIZ Network Solutions January 2008 - March 2010
Doan Pyramid 2004 - 2007
Teltronics 2000 - 2003
Norstan / Black Box 1994 - 1999
Norstan 1990 - 1994
U.S. West 1985 - 1990
Skills
CRM, Integration, Vendor Management, Enterprise Software, Strategy, Telecommunications, Managed Services, Business Development, Direct Sales, Sales, Start-ups, New Business Development, Unified Communications, VoIP, Project Management
Education
Miami University
BS Education/LD, LD
IBM December 2013 - Present
PricewaterhouseCoopers June 2010 - November 2013
CIBER August 2008 - June 2010
CIBER August 2006 - August 2008
Oracle Retail July 2005 - August 2006
Retek October 1999 - July 2005
Norstan July 1998 - August 1999
Wilson Learning Corporation 1993 - July 1998
Skills
Management Consulting, Retail, Business Development, ERP, Multi-channel Retail, SAP Retail, Oracle Retail, Retail Replenishment, Demand Forecasting, Enterprise Software, Selling, Consulting, Strategy, Product Management, SAP, IT Strategy, Business Transformation, Leadership, Professional Services, Program Management, Business Intelligence, CRM, Business Process..., Management, Business Process, Pricing, Business Strategy, Sales, Cross-functional Team..., Outsourcing
Education
University of Minnesota - Carlson School of Management 1992 — 1994
MBA, MIS and Operations Mgmt
University of Colorado Boulder 1986 — 1990
BSME, Mechanical Engineering
Global Communications LLC June 1998 - Present
Norstan 1992 - 1998
Skills
SIP Trunking, Account Management, Telecommunications, VoIP, Sales, Channel Partners, Managed Services, Telephony, Co-location, Unified Communications, Solution Selling, Wireless
Education
University of Iowa 1981 — 1986
B.B.A., Marketing
Tulsa Nathan Hale
Tulsa Nathan Hale
Time Warner Cable Business Class October 2011 - Present
Time Warner Cable Business Class January 2010 - February 2012
Time Warner Cable 2003 - January 2010
Norstan Communications 1999 - 2003
Norstan 1999 - 2001
Skills
Fiber, PBX, VoIP, Telecommunications, Broadband, Contract Negotiation, Unified Messaging, PRI, Metro Ethernet, IP, MPLS, WAN, Unified Communications, Solution Selling, Ethernet, Consultative Selling, Telephony, Call Center, Colocation, Cisco, Wireless, RFP, Managed Services, Contract Negotiations, WiFi, Fiber Optics, Salesforce.com, Routing, QoS, Cold Calling, T1, Account Management, Telecommunication..., Network Design, SIP, Managed Security..., Direct Sales, Tactical Sales, K-12, Telcommunications, Convergence, Complex Solutions, Enterprise..., Carriers, Public Speaking, State Government, City Government, Optical Fiber, Selling
Education
University of St. Thomas 1986 — 1988
BA, Finance
University of Minnesota-Twin Cities 1984 — 1987
Knoll July 2013 - Present
Datalink January 2012 - June 2013
Independent Consulting July 2011 - January 2012
Thermo Fisher Scientific 2007 - 2011
Knight Ridder 2004 - 2007
HR Client, Inc. 2000 - 2004
Norris Education Innovations, Inc. 1998 - 2000
Norstan 1994 - 1998
Cray Research Inc. 1984 - 1994
Skills
Talent Management, Recruiting, Performance Management, Succession Planning, Strategy, Human Resources, Onboarding, Deferred Compensation, HRIS, Leadership, Leadership Development, Coaching, Personnel Management, Talent Acquisition, Management, Team Building, Project Management, Workforce Planning, Applicant Tracking..., Management Consulting, Organizational..., Mergers & Acquisitions, Change Management, Career Development, Organizational..., Employee Benefits, Training, Program Management, Technical Recruiting, Consulting, Strategic Planning, Executive Coaching, Employee Relations, Executive Management, Labor Relations, Employee Engagement, Organizational Design, Compensation & Benefit, New Hire Orientations, HR Consulting, Hiring, Benefits Administration, College Recruiting, Employer Branding
Education
The University of Georgia
BA, Journalism/Public Relations
University of Georgia - Terry College of Business
MBA
Lifetouch June 2001 - Present
Cargill October 1999 - June 2001
Norstan December 1992 - October 1999
McDonnell Douglas June 1990 - December 1992
Hughes Aircraft Company May 1986 - June 1990
Skills
ETL, SQL, Business Intelligence, Database Design, Shell Scripting, Unix, Oracle, Perl
Education
North Dakota State University 1981 — 1985
BS
Queen City Mortgage December 2001 - Present
Impact 100 Cincinnati December 2013 - Present
Norstan 1996 - 2001
Skills
Solution Selling, Consultative Selling, Residential Mortgages, Mortgage Lending, Real Estate Transactions, First Time Home Buyers, New Home Sales, FHA financing, USDA Rural Housing, Jumbo Mortgage, Investment Properties, Refinance, Loan Origination, Referrals, Real Estate, Construction Loans, Credit, Home Equity Lines of..., VA loans, REO, Finance, Management, Sales, FHA, Selling, Loans, Financial Services, Foreclosures, Real Estate Economics, USDA, Mortgage Banking, Short Sales, Government Loans, Residential Homes, Sellers, Single Family Homes, HUD, Buyer Representation
Education
Miami University 1991 — 1995
Bachelor of Science, Marketing
Ursuline Academy, Blue Ash, OH 1987 — 1991
College Prep, College Prep
All Saints 1979 — 1987
MXD Group July 2014 - Present
Insight and CGI July 2013 - May 2014
MAPFRE/Commerce Group - American Commerce Insurance June 2006 - June 2013
JPMorgan Chase November 2003 - June 2006
Dublin City Schools 1996 - 2004
Greif January 2001 - June 2003
Sterling Commerce September 1999 - February 2001
Nationwide Insurance February 1988 - November 1999
Norstan January 1987 - January 1988
USAF January 1976 - January 1987
Skills
Program Management, Business Process..., Process Improvement, Integration, Business Process, Management, Change Management, Vendor Management, Strategy, Outsourcing, Leadership, SDLC, PMO, Business Analysis, Enterprise Software, Project Management, Software Development, IT Strategy, Resource Management, Strategic Planning, Information Technology, Governance, Requirements Analysis, Data Center, Training, Organizational..., Consulting, IT Management, Business Intelligence, Project Portfolio..., E-commerce, Requirements Gathering, Enterprise Architecture, ITIL, Team Leadership, IT Operations, Business Strategy, Software Project..., Visio, Risk Management, Re-engineering, Aviation, Infrastructure..., Testing, Cross-functional Team..., CRM, Mergers & Acquisitions, PMP, Leading Platform..., Data Center Management
Education
Central Michigan University 1980 — 1981
Master's degree, Business Administration, Management and Operations
The Ohio State University 1971 — 1975
Bachelor of Applied Science (BASc), Business Administration, Management and Operations
Brave Thinking Masters 2013 — 2013
Fairborn Baker HS 1969 — 1971
Oracle September 2007 - Present
StrongMail Systems, Inc. April 2006 - July 2007
BOCADA, Inc. March 2004 - April 2006
Hitachi Data Systems November 2001 - November 2003
Network Appliance, Inc. September 1999 - October 2001
Wall Data Incorporated August 1994 - August 1999
Mountain States Financial Services, Inc. March 1993 - July 1994
Norstan 1986 - 1988
Skills
Channel Sales, P&L Responsibility, Sales, Leadership, Team Building, Management, People Skills, Market, SaaS, Solution Selling, Enterprise Software, Sales Process, Sales Management, Oracle Enterprise..., Customer Satisfaction, Product Launch, Channel, Strategic Partnerships, Salesforce.com, Cloud Computing, Start-ups, Direct Sales, Team Management, Recruiting, New Business Development, Channel Partners, Sales Enablement, Go-to-market Strategy, Software Industry, Storage, Strategy, Business Intelligence, Team Leadership, Virtualization, Telecommunications, Mobile Devices, Lead Generation, P&L Management, Training, Business Alliances, Selling, Networking, Partner Management, Professional Services, Complex Sales, Managed Services, Product Management, Account Management, Product Marketing, Business Development
Education
University of Colorado, Denver 1989 — 1991
MBA, Emphasis Finance and Marketing
Purdue University 1976 — 1980
BS, Management
Unify Square Inc. April 2013 - Present
Microsoft July 2008 - March 2013
Microsoft 2005 - 2008
West Corporation 2002 - 2005
West Telemarketing 2001 - 2005
Rainier Technology 1999 - 2001
Norstan 1997 - 1999
Physicians Mutual 1987 - 1992
Skills
Testing, Security, Active Directory, Windows, SharePoint, Technical Writing, Agile Methodologies, Software Documentation, Integration, Software Development, Product Management, Program Management, XML, Lync Server 2010, Project Management, System Administration, Visio, Microsoft SQL Server, Scrum, Troubleshooting, Telecommunications, System Deployment, Microsoft Technologies, Software Project..., VoIP, Messaging, Requirements Analysis, Servers, Operating Systems, Management, TCP/IP, C#, Microsoft Exchange, Mobile Devices, Cloud Computing, Lync, Windows Server, ITIL, Disaster Recovery, Powershell, Hyper-V, Enterprise Software, Unix, Virtualization, Server Architecture, Data Center, Technical Documentation, Enterprise Architecture, Infrastructure, Office 365
Education
Metropolitan Community College 1983 — 1984
Associate, Electronics and Digital Systems
Honeywell Scanning and Mobility July 2012 - Present
FishNet Security October 2011 - July 2012
Motorola Solutions April 2007 - October 2011
Enfotrust Networks 2006 - 2007
Cisco Systems 2004 - 2006
Norstan 2002 - 2004
IKON Technology Solutions 1998 - 2002
Computerland 1997 - 1998
A-Z Computers & Services August 1994 - October 1997
Skills
CRM, Sales, Channel, Enterprise Software, Solution Selling, Managed Services, Channel Partners, SaaS, Account Management, Sales Process, Mobile Devices, Customer Satisfaction, Professional Services, Data Center, Cloud Computing, Security, Wireless, Direct Sales, Networking, Product Management, Selling, Business Alliances, Salesforce.com, Sales Operations, Go-to-market Strategy, VoIP, Lead Generation, New Business Development, Strategic Partnerships, Storage, Business Development, Telecommunications, Sales Presentations, Cross-functional Team..., Pre-sales, Partner Management, Vendor Management, Key Account Management, Channel Sales, Unified Communications, Virtualization, Cold Calling, Sales Management, Network Security, Software Industry
Education
California State University-San Bernardino 1991 — 1994
Bachelors Degree, Criminal Justice
Babe's Photos March 1997 - Present
Norstan 1978 - 2005
United States Air Force 1968 - 1972
Skills
Portrait Photography, Photography, Photos, Fine Art Photography, Digital Photography, Portraits, Image Editing, Studio Photography, Travel Photography, Headshots, Image Manipulation, Commercial Photography, Lightroom, Landscape Photography, Senior Portraits, Commercial Product..., Photo Shoot Production, Photo Restoration, Pet Portraits, Photoshop, Medium Format, Large Format, Family Portraiture, Photography Studios, Executive Portraits, Baby Photography, Scenic Photography, Large Format Photography, Medium Format..., Marketing
Education
Arizona State University 1972 — 1974
BFA, 1972 - 1974, Photography and Ceramics
Angelo State University 1970 — 1972
Fine and Studio Arts
General Motors Institute 1967 — 1968
Mechanical Plant Engineering
Iowa Wesleyan College 1964 — 1967
Mathematics
CIBC April 2014 - Present
CIBC January 2008 - April 2014
CIBC January 2005 - January 2008
Indepedent Consultant 2000 - 2004
Norstan 1998 - 2000
Phonettix Intelecom 1994 - 1998
Skills
SDLC, Vendor Management, PMO, Business Analysis, Project Portfolio..., IT Strategy, Project Management, Software Project..., Requirements Analysis, Requirements Gathering, Business Process..., Integration, Change Management, Business Process, Risk Management, Enterprise Architecture, Program Management, Solution Architecture, Project Delivery, Business Intelligence, IVR, Contact Centers, Business Case, Technology Integration, Communication, Emotional Intelligence, Enterprise Solution..., CTI, Predictive Dialers, Privacy Issues, Privacy Compliance
Education
University of Waterloo 1987 — 1992
BMath, Computer Science, Mathematics
Université de Technologie de Compiègne 1990 — 1991
Computer Engineering, Computer Science
ABB December 2012 - Present
Emprimus June 2009 - November 2012
Weatherly Consulting December 2008 - June 2009
Hewlett-Packard Company 2006 - 2008
Hewlett-Packard 2004 - 2006
Hewlett-Packard 2002 - 2003
Hewlett-Packard 2000 - 2001
Connect Computer 1997 - 2000
Norstan 1997 - 2000
Compuware 1993 - 1997
Skills
Business Development, CRM, Program Management, Cloud Computing, Sales, Negotiation, Data Center, New Business Development, Product Management, Product Marketing, Sales Management, Solution Selling, Strategic Partnerships, Strategy
Education
Marquette University 1986 — 1989
MBA, Finance, New Ventures
University of Wisconsin-Madison 1982 — 1985
BS, Industrial Engineering
LiveVox May 2014 - Present
LiveVox July 2013 - May 2014
Ernest Communications, Inc. August 2012 - June 2013
Strategic Products and Services (SPS) January 2011 - August 2012
Strategic Products and Services (SPS) January 2007 - June 2012
Avaya March 2004 - January 2007
Norstan December 2002 - March 2004
Infowave Software 2001 - 2003
Nice Systems July 1998 - December 2000
AT&T 1994 - 1998
Skills
Managed Services, Wireless, Financials, Carrier Services, Business Development, Telecommunications, Sales, Start-ups, Channel, Marketing, Avaya, New Business Development, Leadership, Contract Negotiation, Sales Operations, Call Centers, SaaS, Solution Selling, Selling, Unified Communications, Management, Sales Management, Networking, Strategic Partnerships, Professional Services, Enterprise Software, Direct Sales, VoIP, Channel Partners, Cloud Computing, Avaya Technologies
Education
United States Military Academy at West Point 1985 — 1989
Bachelor of Science, Engineering Management
Razor Consulting Solutions March 2014 - Present
Xtreme Consulting Group, Inc. November 2012 - March 2014
Eagle Creek Software Services March 2011 - November 2012
Noridian Mutual Insurance May 2009 - November 2010
DFC Consultants November 2007 - February 2009
ATS Medical, Inc. November 2006 - November 2007
Wells Fargo Home Mortgage August 2006 - October 2006
St. Jude Medical June 2006 - July 2006
Noridian Mutual Insurance June 2005 - June 2006
Norstan June 2004 - December 2004
Skills
Business Objects, Business Intelligence, Crystal Reports, Web Intelligence, SQL, SQL Server, Microsoft SQL Server, SSRS, Data Warehousing, Analytics, SSIS, Visual Studio, Data Analysis, Windows Server, PL/SQL, Software Documentation, SDLC, Requirements Analysis, Project Management, ERP, Oracle, Databases, Business Process, Requirements Gathering
Education
North Dakota State University 2001 — 2002
Pre Med
University of Minnesota-Twin Cities 1987 — 1989
Pre Med
Fargo South High 1983 — 1987
Pike Bay June 2004 - Present
E-IT Consulting June 1998 - June 2004
Norstan June 1996 - June 1998
Robert W. Baird July 1993 - June 1996
IBM Twin Cities MN 1972 - 1992
IBM Rochester August 1968 - May 1972
Education
University of Minnesota-Twin Cities 1965 — 1968
BME, Mechanical Engineering
Adtech Global October 2004 - Present
Vanstar 1994 - 2000
Norstan 1990 - 1993
Skills
VoIP, Enterprise Software, Virtualization, Cloud Computing, SaaS, Call Center, Unified Communications, CTI, Telephony, Telecommunications, Integration, Servers, Networking, Windows Server, Professional Services, Salesforce.com, Computer Hardware, SIP, Pre-sales, Microsoft SQL Server, Technical Support, IP, Direct Sales, Call Centers, Disaster Recovery, TCP/IP, Network Administration, Cisco Technologies, Active Directory, SQL, Troubleshooting, Avaya, HP Proliant, VPN, Data Center, Managed Services, Storage, Hardware, VMware, Network Design, ACD, Operating Systems, DNS, IVR
Education
Glendale Community College
IT
Microsoft October 2013 - Present
Home Instead Senior Care April 2010 - August 2013
Microsoft July 2009 - April 2010
Microsoft October 2007 - July 2009
Inetium March 2007 - October 2007
Ancillary Care Management 2005 - 2007
Blue Cross Blue Shield of Nebraska 2002 - 2005
Rainier Consulting 2000 - 2003
Norstan 1997 - 2000
Connect 1997 - 1999
Skills
Business Intelligence, Data Warehousing, Microsoft SQL Server, SharePoint, Business Analysis, SDLC, Agile Methodologies, Databases, SSRS, SQL, Integration, SSIS, Program Management, Vendor Management, Software Development, Software Project..., Requirements Analysis, Project Management, .NET, Enterprise Architecture, Process Improvement, Agile Project Management, CRM, Scrum, Microsoft CRM, Business Process...
Education
University of Nebraska at Omaha 1997 — 2004
Master of Business Administration (M.B.A.)
Bremer Bank March 2011 - Present
Capella University January 2003 - October 2010
CIGNA Behavioral Health July 1998 - January 2003
MCC Behavioral Care / Cigna 1998 - 2003
Norstan July 1994 - February 1998
Merrill Corporation 1991 - 1995
Skills
SCCM, WSUS, Citrix, System Administration, Technical Support, Active Directory, Leadership, Software Installation, Management, Disaster Recovery, Windows Server, VMware, Incident Management, Process Improvement, Software Documentation, Vendor Management
Education
State University of New York College at Geneseo 1974 — 1976
BS, Education
Rock + Assoc. Consulting June 2007 - Present
Bennet Communications February 2006 - December 2007
Lucent Technologies June 1996 - November 1999
Norstan February 1995 - June 1996
Skills
Managed Services, Telecommunications, Management, VoIP, Solution Selling, New Business Development, Unified Communications, Networking, Cloud Computing, Selling, Account Management, Business Development, B2B, Sales, Strategic Planning
Education
The Ohio State University 1987 — 1996
Bachelor of Science in Industrial Design, Industrial and Product Design
JPMorgan Chase October 2010 - Present
Creativitytogo, Inc. January 1995 - October 2010
Westwood College October 2009 - October 2009
Education Management Corporation July 2004 - August 2007
Art Institute Pittsburgh Online 2004 - June 2007
Norstan 1989 - 1995
LESCO, Inc. May 1987 - December 1989
Skills
Teaching, Web Design, Higher Education, Financial Services..., Internet advertising, Digital Marketing, Search Engine..., Graphic Design, Corporate Communications, Logo Design, Corporate Identity
Education
University of Illinois at Urbana-Champaign 1985 — 1987
MFA, Master of Fine Arts in Graphic Design
West Virginia University 1981 — 1985
BFA, Bachelor of Fine Arts
Duke Energy Corporation July 2010 - Present
Robert W. Baird January 2009 - June 2010
Northwestern Mutual March 2003 - January 2009
Norstan February 2001 - March 2003
Cargill June 1998 - February 2001
Skills
SQL Server 2000-2008, SSIS, SSRS, T-SQL, Microsoft SQL Server, SQL Tuning, Database Design, Performance Tuning, ETL, Database Administration, Data Modeling, Data Warehouse..., Relational Databases, SDLC, SharePoint, Databases
Education
St. Cloud State University 1994 — 1998
BS, Business Computer Information Systems
UnitedHealth Group March 2012 - Present
Minnesota Twins 2009 - Present
US Bank November 2011 - February 2012
US Bank October 2010 - November 2011
US Bank April 2005 - October 2010
US Bank December 2004 - April 2005
US Bank May 1995 - December 2004
Norstan May 1995 - May 1997
Skills
Aperture Vista 600, HP Asset Manager, HP Service Manager, Customer Service, Leadership, Networking, Management, Microsoft Office, Vendor Management, Disaster Recovery, Project Management, Cisco Technologies, Routers, Servers, Software Documentation, Routing, Software Installation, Cross-functional Team..., Switches, Investment Management, Troubleshooting, Project Planning, Databases, Business Analysis, Goal Oriented, ITIL, Cabling
Education
Alexandria Technical College 1993 — 1995
AAS, Computer, Voice, Network Technology, 3.2
Argyle High School 1987 — 1993
Diploma, Generals, 12th
Caesar Consulting, LLC April 2015 - Present
Microsoft April 2012 - March 2015
Caesar Consulting, LLC - Caesar Creative, LLC August 2006 - April 2012
ADAPT of America 1999 - 2006
HarrisLOGIC, Inc. 1999 - 2006
Wordlink 1997 - 1999
Norstan 1997 - 1999
Varner Technologies, Inc. 1996 - 1997
EDS 1995 - 1996
A.G. Edwards & Sons 1994 - 1995
Skills
Integration, Strategic Planning, Marketing, Software Development, Cloud Computing, Pre-sales Technical..., Pre-sales, Web Development, Enterprise Software, Program Management, Start-ups, Solution Selling, Virtualization, Business Intelligence, Management, IT Management, SaaS
Education
University of Missouri-Saint Louis 1999 — 2003
AGC Networks Ltd. February 2012 - Present
Transcend United Technologies February 2012 - September 2012
Cross Telecom April 2010 - December 2011
Voice & Data Networks, Inc. 2002 - April 2010
Norstan Communications 1997 - 2001
Norstan 1991 - 2001
Skills
Consultative Selling, Avaya, Unified Communications, VoIP, Customer Relations, Negotiation, SIP, Strategic Planning, Microsoft Office, Telephony, Account Management, PBX, Direct Sales, Problem Solving, Sales Support, Telecommunications, Managed Services, Contract Negotiations, Contract Negotiation, Cisco Technologies, Troubleshooting, Selling, Customer Service, Sales Operations, WAN, Solution Selling, Call Centers, Networking, Channel Partners, IVR, Data Center, IP, Contact Centers, Wireless, Sales, Avaya Technologies
Education
Minneapolis Community and Technical College 1979 — 1981
Business
High School Coon Rapids Senior High 1976 — 1978
Communications Supply Corporation April 2012 - Present
Apex Technology Sales, Inc. January 2009 - April 2012
NetVersant March 2004 - January 2009
Norstan September 2003 - March 2004
The Siemon Company August 2000 - September 2003
Skills
Data Center, Wireless, Security, Solution Selling, Selling, Business Development, Telecommunications, Account Management, Managed Services, Switches, Cloud Computing, Optical Fiber, Direct Sales, Sales Process, VoIP, Proposal Writing, Co-location, Channel Partners, Technical Architecture, Unified Communications, New Business Development, Business Planning, Vendor Management, Project Management, Routers, Salesforce.com, Business Strategy, Access Control, Management, Sales Management, Sales Operations, Contract Negotiation
Education
St. Cloud State University 1992 — 1996
Bachelor of Science, Business Marketing
KAISERComm September 2006 - Present
Norstan 1985 - 2002
Electronic Engineering Company January 1982 - June 1985
Skills
Marketing Communications, SIP, Field Marketing, Account Management, Unified Communications, Telecommunications, Vendor Management, Business Development, IP, SaaS, Sales Operations, Call Center, VoIP, Microsoft Office, P&L Management, Product Management, Solution Selling, Strategic Planning, Leadership, Channel Partners, Contract Negotiation, Wireless, Strategic Partnerships, Call Centers, CRM, Selling, Video Conferencing, Customer Experience, IVR, Process Improvement, Lead Generation, Managed Services, Professional Services, Cloud Computing, Avaya, Marketing Automation, Marketing Strategy, Go-to-market Strategy, Direct Sales, Product Marketing, Customer Service, Contact Centers, Competitive Analysis, Telephony, Sales, Sales Process, Cross-functional Team..., Sales Enablement, Sales Management, Salesforce.com
Education
The University of Akron 1978 — 1982
Bowling Green State University
Global Communications LLC September 2002 - Present
Qwest/Centurylink January 2001 - May 2002
U S WEST August 1984 - December 2001
Norstan 1983 - 1984
Skills
SIP Trunking, Wireless, Solution Selling, MPLS, Managed Services, Telecommunications, Unified Communications, VoIP, IP, Account Management, Cloud Computing, Project Management, DWDM, Managed Hosting, Disaster Recovery, Strategic Partnerships, Selling, Cisco Technologies, WAN, Data Center, Vendor Management, Call Centers, Sales Operations, Sales, Networking, Sales Process, Telephony, Management, Leadership, Professional Services, Business Intelligence, Network Design, SaaS, Salesforce.com, Security, Marketing, Direct Sales, Co-location, Mobile Devices, Strategic Planning, Enterprise Software
Education
Drake University
Bachelor of Science in Business Administration, Business Administration and Management, General
University of Northern Iowa
Accounting and Computer Science
Dowling High School
IBM January 2008 - Present
IBM April 2004 - January 2008
IBM October 2002 - April 2004
Intesys Communications Ltd. 2001 - 2002
Norstan 1996 - 1998
Skills
Solution Selling, Netcool, Professional Services, Sales, Cognos, Websphere, Enterprise Software, Cloud Computing, Account Management, Sales Enablement, Pre-sales, Leadership
Education
Sheridan College
Self October 2011 - Present
SunTel Services June 1995 - October 2011
Norstan 1991 - 1995
Siemens / IBM 1990 - 1992
ROLM 1985 - 1991
Attache 1984 - 1985
Wang Labs 1981 - 1985
Skills
Telephony, Telecommunications, VoIP, Unified Communications, Cloud Computing, Data Center, Solution Selling, Channel, SIP, Managed Services, Network Security, Direct Sales, New Business Development, Avaya, SaaS, Network Administration, Selling, WAN, Virtualization, Account Management, IP, Networking, Disaster Recovery, Vendor Management, Wireless, Professional Services, Go-to-market Strategy, Security, Network Design, Cisco Technologies, Product Management, Firewalls, Switches, Channel Partners, Strategic Partnerships, Sales Enablement, Demand Generation, Enterprise Software, Business Alliances, MPLS, HP, Pre-sales, Telepresence, Ethernet, Partner Management, Mobile Devices, VMware, Leadership
Education
University of Pittsburgh 1964 — 1969
BS+, Math, Computer Science
South Huntingdon High School 1961 — 1964
State of Minnesota - Minnesota Workforce Center (DEED) April 2009 - Present
MN Workforce Center - State of MN April 2009 - May 2011
Medica Health Plans September 2002 - April 2008
Entegee (United Defense) August 2001 - May 2002
Norstan August 1998 - March 2000
Skills
Interviews, Career Counseling, Training, Resume Writing, Coaching, Human Resources, New Hire Orientations, Customer Service, Recruiting, Job Coaching, Building Relationships, Employee Relations, Job Search, Onboarding, Personnel Management, Leadership Development, Workshop Facilitation, Event Planning, Organizational..., Career Development, Employee Training, Social Media, Talent Acquisition, Networking, Job Fairs, Public Speaking, Corporate Communications, Organizing, Workforce Development, Job Search Strategies, Staff Training, Career Assessment
Education
Normandale Community College 2009 — 2009
Certification, GCDF
Ohio University
Master, Education/Counseling
Ohio University
Bachelor of Science, Communications
BT Global Services November 2013 - Present
Best Buy August 2011 - March 2013
Best Buy November 1999 - August 2011
Best Buy May 1998 - November 1999
Kennsco August 1996 - May 1998
Norstan March 1996 - August 1996
Collins Communications, Inc. December 1993 - March 1996
New York City Department of Housing Preservation & Development November 1989 - November 1993
New York City Department of Housing Preservation and Development September 1987 - November 1989
New York City Department of Housing Preservation and Development August 1986 - September 1987
Skills
Construction, Vendor Management, Construction Management, Retail, Process Scheduler, Budgets, Capital Budgeting, Exceptional People..., Emotional Intelligence, Microsoft Office, Project Management, Mentoring Of Staff, Customer Centric..., Dual Citizenship to..., Team Building, Project Planning, Cross-functional Team..., Program Management, Management, Contract Negotiation, Customer Satisfaction, Negotiation, Human Resources, Marketing, P&L Management, Telecommunications, Outsourcing, Operations Management, Team Leadership, Contract Management, Time Management, MS Project, Product Development, Inventory Management, Procurement, Process Improvement, Renovation, P&L, Contractors, Forecasting, Supervisory Skills, Merchandising, Purchasing, Strategic Planning
Education
City University of New York-Queens College
Bachelor of Arts (B.A.), Liberal Arts
New York University
Certificate in Telecommunications Management
Watermark Learning
Agile Fundamentals
Caradigm May 2012 - Present
Microsoft June 2007 - June 2012
Gap, Inc. June 2003 - June 2007
Applied Biosystems April 2001 - July 2003
Intel June 1999 - April 2001
Norstan June 1994 - June 1999
Skills
Organizational Design, Human Resources, HRIS, Recruiting, Organizational..., Change Management, Policy Development, Employee Relations, Employee Engagement, Compensation & Benefits..., HR Metrics, HR Project Management, Strategic HR, PeopleSoft, Workforce Planning, Talent Management, Leadership Development, Coaching, Performance Management, Performance Appraisal, Staffing Services, Compensation, HR Systems and Processes, Facilitation, Employment Law, Interviews, Employee Benefits, Employer Branding, Leadership, Management, HR Policies, Employee Training, Training, Policy, Strategic Planning
Education
The University of Georgia
Bachelor of Arts, Journalism
Hickory Tech/Enventis May 2010 - October 2014
Sherburne TeleSystems January 2005 - July 2009
NorthStar Access November 2000 - October 2004
Integra January 1998 - October 2000
MEANS (Onvoy) 1993 - 1998
Intelecom 1991 - 1993
Norstan 1987 - 1991
Skills
Strategic Planning, Product Management, Telecommunications, Business Development, New Business Development, Management, Co-location, Start-ups, Managed Services, SIP Trunking, Broadband, Wireless, Optical Fiber, Strategic Partnerships, Strategy, Network Design, Telephony, Account Management, VoIP, Product Development
Education
Saint Mary's University of Minnesota 2008 — 2011
MBA, Business
Massachusetts Institute of Technology - Sloan School of Management 1967 — 1968
Graduate Study, Business
Massachusetts Institute of Technology 1963 — 1968
SB, Aeronuatics & Astronautics
Digital Cinema Implementation Partners (DCIP) August 2013 - Present
Intertech October 2011 - August 2013
Ceridian July 2009 - October 2011
Intertech April 2008 - July 2009
GMAC ResCap July 2007 - April 2008
ShopNBC May 2007 - July 2007
GMAC-RFC December 1997 - April 2007
Norstan 1996 - 1999
Iowa State University 1992 - 1996
Skills
WCF, NUnit, XML, TFS, .NET, ASP.NET, C#, Agile, SQL Server, Design Patterns, Software Development, ASP.NET MVC, Architecture, HTML, Visio, CSS, Scrum, Microsoft SQL Server, Agile Methodologies, VB.NET, SSRS, Software Project..., SQL, Entity Framework, MVC, JavaScript, SDLC, ADO.NET, Agile Project Management, Enterprise Architecture, IIS, Visual Studio, Database Design, jQuery, Test Driven Development, AJAX, WinForms, T-SQL, ASP, Silverlight, Deployment Strategies, LINQ, SOA, REST, OOP, WPF, UML, Web Applications, Web Services, Databases
Education
Iowa State University 1986 — 1991
BSCS
IT Solve April 2010 - Present
C.H.Robinson Worldwide, Inc December 2005 - January 2010
C.H.Robinson Worldwide, Inc 2005 - January 2010
AgriBank 2004 - 2005
Equus Computer Systems, Inc. 2003 - 2004
Norstan 1999 - 2003
BORN 1997 - 1999
Skills
Microsoft SQL Server, Agile Methodologies, TFS, .NET, ASP.NET, VB.NET, Enterprise Architecture, C#, Web Services, SQL, Architecture, Enterprise Software, Visual Studio, ASP.NET MVC, WCF, Web Applications, Software Development, SDLC, T-SQL, Scrum, Software Documentation, Software Design, SOA, IIS, XML, Application Architecture, Architectures
Education
South Dakota State University 1996 — 1997
MS
South Dakota State University 1994 — 1996
MS
Andhra University 1989 — 1993
BS
Bhartatiya Vidya Bhavan Public School
Matrix Communications, Inc. September 2002 - Present
Norstan August 1997 - September 2002
Norstan August 1996 - August 1997
Norstan October 1992 - August 1996
Aequitron Medical June 1986 - October 1992
Skills
ICM, Avaya, Contact Centers, Call Center, Telecommunications, Cisco Call Manager, Workforce Management, Call Centers, Unified Communications, Telephony, Managed Services, VoIP, Solution Selling, Troubleshooting, Pre-sales, IVR, SIP, IP, Ethernet, MPLS, WAN, Wireless, SIP Trunking, Unified Messaging, Switches, Network Design, T1, Video Conferencing, LAN-WAN, Cisco Technologies, Data Center, Routing, Network Architecture, CTI, Sales Engineering, ACD, Wireless Networking, Professional Services, Cloud Computing, Fiber Optics, TDM, ISDN, IP PBX, QoS, VPN, Avaya Technologies, Cabling, Application Architecture, Telecom Network Design, Customer Advocacy
Education
Saint Mary's University of Minnesota 1998 — 2000
Bachelor
North Hennepin Community College 1990 — 1993
AS
CDW January 2011 - Present
CDW 2007 - March 2011
CDW Berbee 2006 - January 2011
Berbee Information Networks April 2005 - December 2007
Norstan 2003 - 2005
NEC Unified Solutions 2000 - 2002
Skills
Unified Communications, Cisco Call Manager, Telephony, VoIP, Unified Messaging, IVR, CTI, H.323, Cisco Technologies, SIP, Contact Centers, QoS, Routing, Network Design, Professional Services, Avaya, Network Architecture, Networking
Education
University of Madras 1996 — 2000
Bachelor of Engineering, Electronics and Communication
Voice & Data Networks, Inc. October 2010 - Present
Aspect Software January 2009 - October 2010
Avaya Inc June 2001 - December 2008
Norstan 1995 - 1998
Skills
Microsoft Exchange, DNS, Video Conferencing, Outsourcing, Active Directory, Cisco Nexus, Frame Relay, CRM, CTI, Avaya, SIP, Cisco Technologies, Professional Services, IP, VoIP, Integration, Contact Centers, Unified Communications, IVR, Cloud Computing, Enterprise Software, Switches, Solution Selling, Telephony, H.323, Networking, Wireless, Unified Messaging, Data Center, TCP/IP, Telecommunications, ACD, Managed Services, Avaya Technologies
Education
Lynchburg College 1988 — 1992
Stoneridge Software July 2013 - Present
OTT, Inc. 2010 - July 2013
CGS August 2006 - July 2010
Benedictine Health System August 2002 - August 2006
Faegre & Benson LLP February 2002 - August 2002
Norstan January 1996 - February 2002
Skills
Microsoft Dynamics AX, Microsoft SQL Server, Microsoft Excel, Microsoft Dynamics GP, Microsoft Dynamics, Project Management
Education
Minnesota State University, Moorhead 1987 — 1991
BA, Math
Avtex Solutions, LLC January 2007 - Present
Inetium February 2003 - January 2007
Norstan 1994 - 2003
Skills
Microsoft CRM, SQL Server, Windows Server
Education
Minnesota School of Business 2000 — 2002
Siemens UGS PLM Software Software Release ManagerSiemens PLM SoftwareAugust 2000 - Present
EAI 2000 - Present
UGS 2000 - Present
Siemens Product Lifecycle Management Software, Inc. 2000 - Present
Knowledge Alliance May 1999 - August 2000
Norstan 1996 - 1998
Connect Computer 1996 - 1998
Skills
Software Development, Unix, Software Engineering, Product Lifecycle..., Agile Methodologies, Management, Configuration Management, Software Design, Software Project..., Integration, XML, SDLC, C++
Education
Briar Cliff University 1983 — 1987
Swagelok September 2008 - Present
KPMG October 2005 - December 2009
Ernst & Young (Intellinex) 2001 - 2005
Norstan December 1995 - August 1998
Digital Equipment Corporation March 1989 - December 1996
Skills
Business Process..., Program Management, IT Strategy, Governance, Acquisition Integration, Process Improvement, Change Management, Auditing, Sarbanes-Oxley Act, Risk Management, Integration, Cross-functional Team..., Leadership, Mergers & Acquisitions, PMO, Start-ups, Consulting, Business Process, Vendor Management
Education
Indiana State University 1978 — 1982
Bachelors of Science, Mathematics / Computer Science
Comm-Works June 2014 - Present
Comm-Works January 2012 - Present
Comm-Works January 2007 - January 2012
Comm-Works September 2004 - January 2007
Norstan 1988 - 2004
Control Data May 1982 - March 1988
Skills
VoIP, Telecommunications, Vendor Management, Managed Services, Call Center, Team Leadership, Professional Services, Customer Satisfaction, Program Management, Project Management, Negotiation, Security, Integration, Telephony, Unified Communications, Networking, Call Centers, Troubleshooting, Avaya, Cisco Technologies, Wireless, CRM, Technical Support, Budgets, IP, Cabling, Product Management, T1, Process Improvement, Cross-functional Team..., Service Delivery, LAN-WAN, MPLS, PMP, Co-location, Business Development, Disaster Recovery, Video Conferencing, Contact Centers, Management
Education
The University of South Dakota 1978 — 1982
Brookings SD High School 1974 — 1978
High School
Network Guidance 2.0 April 2009 - Present
Systems Consulting Group July 2006 - March 2009
NUVO Network Management, Inc. May 2004 - April 2006
Network Guidance Company August 1996 - May 2004
Norstan 1994 - 1996
Novell 1993 - 1994
Borland International 1989 - 1993
NBI 1984 - 1988
Skills
Strategic Planning, SaaS, Cloud Computing, New Business Development, Professional Services, Solution Selling, Mergers, Team Leadership, Management Consulting, Product Management, Project Management, Integration, Business Strategy, Network Security, Entrepreneurship, Cross-functional Team...
Education
University of Minnesota-Twin Cities 1977 — 1982
UnitedHealth Group November 2014 - Present
UnitedHealth Group January 2011 - October 2014
UnitedHealth Group February 2005 - January 2011
UnitedHealth Group November 2003 - February 2005
UnitedHealth Group July 2002 - November 2003
Norstan January 2000 - May 2002
Norstan Consulting October 1998 - December 1999
Norstan Consulting January 1998 - October 1998
Connect April 1997 - December 1997
New Boundary Technologies February 1996 - April 1997
Skills
IT Management, IT Strategy, Team Leadership, Program Management, Innovation, Project Management, Vendor Management, Process Improvement, ITIL, Enterprise Architecture, Change Management, Release Management, Information Technology, Virtualization, VMware, Operating Systems, Management, Networking, HIPAA, System Deployment, SharePoint, Disaster Recovery, Healthcare Information..., SDLC, Mobile Solutions, Game Design, Systems Management, Incentive Programs, Healthcare, Strategy, Organizational Change, Social Media, Cost Management, Business Relationship..., Telemedicine, Budget Management, Business Innovation, Strategic Partnerships, Gamification, Executive Presentations, IT Security Policies, Asset Managment, Integration
Education
Minnesota State University, Mankato 1992 — 1994
MBA, Business
University of Minnesota-Twin Cities 1988 — 1992
BA, Journalism / Public Relations
Rochester Mayo High School 1985 — 1988
Diploma
Sitel February 2009 - Present
Bozell February 2001 - October 2008
IP Revolution 2000 - 2002
ConAgra Foods 2000 - 2000
Norstan 1999 - 2000
Entex 1996 - 1999
First National Bank of Omaha 1995 - 1996
Inacom 1993 - 1995
Skills
ITIL, Windows Server, Vendor Management, Telecommunications, Project Management, Team Leadership, Process Improvement, Business Analysis, IIS, Troubleshooting, Mobile Devices, Data Center, Strategic Planning, Team Building, Disaster Recovery, Analytics, Databases, Content Management, Software Project..., ASP.NET, Integrated Marketing, CRM, Web Design, Outsourcing, IT Service Management, Business Intelligence, Cloud Computing, IT Operations, Networking, SaaS, SharePoint, Team Management, Integration, System Administration, Security, Management, IT Management, Telephony, Call Centers, Service Delivery, WAN, IT Strategy, Change Management, VPN, Servers, DNS
Education
University of Nebraska at Omaha 1990 — 1991
Iowa State University 1989 — 1990
Cisco Canada April 2007 - Present
City of Toronto 2008 - 2009
Norstan 1900 - 1999
Education
Harvard University 1980 — 2006
Queen's University
Norstan 1987 - 1998
Skills
Telecommunications, Account Management, Call Centers, VoIP, Managed Services, Unified Communications, Telephony, Solution Selling, Wireless, IP, Artistic Abilities
Education
Normandale Community College 1981 — 1984
Associate’s Degree
Limited Brands 1998 - Present
LIMITED BRANDS - STORE DESIGN AND CONSTRUCTION 1998 - Present
Limitedbrands December 1998 - October 2012
Norstan February 1997 - December 1998
Skills
Visual Merchandising, Purchasing, Retail, Merchandising, Inventory Management, Big Box, Budgets
Education
Columbus State Community College 1988 — 1990
GoDaddy May 2014 - Present
GoDaddy July 2013 - May 2014
Freeport-McMoRan Copper & Gold Inc. February 2013 - July 2013
Computer Services, Inc. November 2007 - February 2013
MSN Communications June 2005 - November 2007
Avnet March 2004 - June 2005
Norstan March 2002 - March 2004
Independant Consultant September 2001 - March 2002
Logical November 2000 - September 2001
Sprint ENS March 2000 - November 2000
Skills
Security, Managed Services, Disaster Recovery, PCI DSS, Information Security..., CISSP, Information Security, Cisco Technologies, Network Security, IT Audit, Business Continuity, Network Design, VPN, Firewalls, Information Technology, Cisco IOS, WAN
Education
DePaul University 1994 — 1996
MS, Physics
DePaul University 1988 — 1992
BS, Physics & Mathematics
Concur Technologies Sales Operations ManagerConcur
Gelco 2005 - 2007
Norstan July 2000 - June 2003
Qwest Communications 1999 - 2000
Skills
Sales Operations, Sales, Salesforce.com, Sales Management, Direct Sales, Sales Process, Cloud Computing, Marketing, Team Management, SaaS, Project Management, Leadership, Professional Services, Solution Selling, Enterprise Software
Education
Bethel University
Organizational Leadership
Marrella & Associates Inc June 2013 - Present
National Bank Insurance Firm 2009 - Present
Sun Life Financial 2005 - 2008
Clarity Systems 2003 - 2005
ADCom 2000 - 2003
Norstan 1997 - 1999
ADCom 1993 - 1997
Skills
Direct Sales, Account Management, Business Development, New Business Development, Competitive Analysis, Strategic Financial..., Telecommunications, Solution Selling, Unified Communications, Professional Services
Education
Sheridan College 1992 — 1993
Telecommunications Management
Seneca College of Applied Arts and Technology 1987 — 1990
Accounting and Finance
schooX October 2014 - Present
HotSchedules July 2009 - September 2014
Red Book Connect July 2009 - September 2014
DelaGet, LLC April 2005 - February 2009
SPS Commerce April 2000 - April 2005
Norstan Communications 1991 - 2000
Norstan 1982 - 2000
Dataserv 1988 - 1991
Skills
Sales Management, Solution Selling, Customer Satisfaction, Strategic Planning, Team Building, Customer Relations, New Business Development, Account Management, Contract Negotiation, Team Leadership, Business Strategy, Coaching, Business Planning, Consultative Selling, Problem Solving, Strategy Development, Selling, Strategy, Direct Sales, Sales, Project Management, CRM, Lead Generation, Management, Customer Service, Enterprise Software, Business Development, Leadership, Start-ups, Training, Marketing, Budgets, Telecommunications, Income Statement, Sales Operations, B2B, Salesforce.com, Product Development, Sales Process, Program Management, Time Management, Forecasting, Cold Calling, Executive Management, Competitive Analysis, Cross-functional Team..., Product Management, P&L Management, Strategic Partnerships, Entrepreneurship
Education
Saint Mary's University of Minnesota 1990 — 1993
Bachelor of Science, Telecommunications
Other
Bachelor of Science, Telecommunications
Hennepin County Medical Center September 2005 - Present
Norstan November 2001 - February 2005
IBM Global Services October 2000 - November 2001
Northern States Power Company (NSP) November 1992 - September 2000
Northern States Power Company (NSP) April 1977 - November 1992
Skills
Security, HIPAA, EHR, Healthcare Information..., Data Security, Disaster Recovery
Education
Minnesota School of Business 1976 — 1977
SHPS 2006 - Present
Laboratory Corporation of America 2004 - 2006
UnitedHealth Group 2000 - 2004
Cargill 2000 - 2000
Norstan 1998 - 2000
UnitedHealth Group 1996 - 1998
Education
University of Minnesota-Twin Cities
Minnesota Safety Council 2009 - Present
GovDocs 2006 - 2009
Nextel Partners 2005 - 2006
Comdial 2004 - 2005
Inter-Tel Corp 1993 - 2003
Norstan 1985 - 1989
Skills
Change Management, Fundraising, Planning, Budgeting, Sales Management
Education
Southwest Minnesota State University
Bachelor's degree
Black Box Network Services September 1998 - Present
Black Box Network Services (Norstan Communications) 1998 - Present
Norstan Communications 1998 - Present
Norstan Communications (Black Box) 1998 - Present
Norstan 1998 - 2008
Norstan, Inc. (now Black Box Network Services) 1998 - 2005
Skills
VoIP, ACD, Telephony, Unified Communications, Siemens HiPath, SIP Trunking, IVR, Call Center, CTI, Managed Services, IP, TDM, SIP, Contact Centers, Telecommunications, Wireless, Siemens OpenScape..., Siemens Telephony, AVST
Education
University of Oregon 1980 — 1982
El Camino College and University of Oregon
Westar Energy September 2013 - Present
Avaya 2010 - 2013
Nortel 2008 - 2010
New Era (formerly Editure) 2007 - 2008
LearningStation, Inc. 2004 - 2007
Sprint 2002 - 2004
Norstan 1999 - 2002
Alcatel-Lucent Enterprise 1998 - 1999
Sprint 1993 - 1999
Skills
Telecommunications, Strategic Partnerships, Solution Selling, Product Management, Go-to-market Strategy, Business Development, Marketing Strategy, Marketing Management, Vertical Marketing, Sales, SaaS, Sales Management, Product Development, Distance Learning, Strategic Planning, Leadership, Professional Services, Start-ups, Strategy, Management, Marketing, Cross-functional Team..., Sales Presentations, Marketing Communications, Direct Sales, Account Management, Selling, Channel Partners, Program Management, Competitive Analysis, Direct Marketing, Market Planning, Sales Process, Team Leadership, Salesforce.com, Product Marketing, Lead Generation, Networking, Analysis, CRM, Sales Operations, Cloud Computing, Business Alliances, Managed Services, Vendor Management, Partner Management
Education
University of Kansas - Graduate School of Business
MBA
University of Oklahoma - Price College of Business
BBA, Accounting
norstan 1979 - 2005
Education
Bowling Green State University 1969 — 1974
General Mills December 1998 - Present
Norstan 1991 - 1999
Skills
Process Improvement, Cross-functional Team...
Education
St. Cloud State University
B.S., M.I.S.
TELUS Communications 2005 - June 2010
TELUS 1999 - November 2005
Norstan November 1997 - October 1999
Skills
Telecommunications, Managed Services, VoIP, Wireless, MPLS, Unified Communications, IP, Network Design, Service Delivery, Call Centers, Vendor Management, Cisco Technologies, Telephony, Data Center, Management
Education
British Columbia Institute of Technology
MP Nexlevel, LLC July 2013 - Present
Anderson Trucking Service September 2009 - July 2013
Marco December 2008 - September 2009
Wilsons Leather July 2005 - July 2008
Fulfillment Systems, Inc. December 1999 - July 2005
Norstan Communications May 1997 - December 1999
Norstan 1991 - 1999
Skills
Cisco Technologies, Call Centers, Cisco Call Manager, Customer Satisfaction, Telecommunications, VoIP, Networking, Avaya, Call Center, Network Design, IVR, Project Management, Contact Centers, Cabling, Telephony, Voice Mail, Wireless, Managed Services, Troubleshooting, Software Installation, Unified Communications, Project Planning, Video Conferencing, WAN, T1, LAN-WAN, Switches, Management
Education
North Hennepin Community College 1993 — 1995
AS, Business Administration
Saint Mary's University of Minnesota
Telecommunications Management
NA September 2010 - February 2011
Dish Network November 2008 - October 2009
Shared Technologies October 1999 - August 2008
Norstan February 1995 - September 1999
Norstan Communications 1996 - 1999
Siemens Information Systems Ltd February 1990 - February 1995
Siemens/Tel Plus Communications Company 1980 - 1995
TelPlus International 1979 - May 1985
Skills
Semi Retired, Sales, VoIP, Network Design
Education
Gateway Community College 1998 — 2008
CCNA/MCP, Microsoft and Cisco
Erie Community College 1968 — 1970
Chemical Technology
TBD March 2013 - Present
Black Box Resale May 2007 - February 2013
Black Box Network Services/Norstan 2001 - 2003
BORN 1999 - 2003
Norstan 1990 - 1999
Skills
Unified Communications, Telecommunications, Solution Selling, VoIP, Account Management, Wireless, Sales Operations, Call Centers, Sales, Avaya, Customer Satisfaction, IP, Cisco Technologies, Managed Services, Security
Education
Saint Mary's University of Minnesota 1993 — 1997
Bachelor's degree, Telecom, 3.98
Gogebic Community College 1981 — 1983
Associate Degree, Business Data Processing
Data Recognition Corporation March 2015 - Present
SLSchauer Design June 1998 - Present
The Home Depot March 2005 - September 2014
Norstan March 2000 - April 2002
HealthPartners September 1998 - March 2000
Carlson Companies May 1984 - September 1998
Skills
Adobe Creative Suite, InDesign, User Interface Design, Graphic Design, Photoshop, Dreamweaver, Java, Microsoft Word, PowerPoint, MySQL, Typography, Fine Art, Drawing, Painting, Watercolor, Calligraphy, Visual Arts, Software Development, Unix, Website Development, Research, Mac, Access, HTML 5, CSS3, Microsoft Excel, 20-20 Design CAD..., AutoCAD Architecture, ARRIS CAD, Unix Shell Scripting, Mac OS, Technical Writing, After Effects, Interior Design, Architectural Design, Illustrator, Photography, Creative Direction, Graphics, Training, Logo Design, Customer Service, Social Media, Project Management, Web Design, Teaching, Editing, Illustration, Management
Education
Capella University 2010 — 2014
Master of Science in Information Technology, Enterprise Software Architecture, 3.8
Augsburg College 2002 — 2008
BA, Fine and Studio Arts
Best Value Real Estate March 2011 - Present
In Love, Word & Deed October 2010 - Present
Guptil Contracting, Inc. July 2013 - February 2014
Amerilab Technologies January 2007 - February 2011
A Beautiful View February 2002 - June 2007
Norstan February 1999 - June 2002
Brooks Fiber Communications June 1997 - January 1999
ITI November 1995 - June 1997
Skills
Contract Negotiation, Residential Buildings, Sales Management, General Construction, Office Management, MS Office Suite, CRM software, Database Administration, Selling Residential, Consultative Selling, Customer Relations, Client Relationship..., Accounting, Telecommunications, Consumer Products, First Time Home Buyers, Single Family Homes, Home Services, Value Selling, Product Marketing, Selling, Customer Service, Residential Homes, Sales Process, Retail, Marketing, Sellers, Home Care
Education
Winona State University 1983 — 1985
B.S. Accounting, Accounting, Marketing, Business Administration
Michigan State University 1982 — 1983
Accounting/Business Management
Okemos High 1979 — 1980
O'Gorman High 1976 — 1978
Black Box Network Services March 2015 - Present
Black Box Network Services January 2011 - March 2015
Black Box Network Services April 2007 - January 2011
Black Box Network Services August 2005 - March 2007
Black Box Network Services January 2002 - July 2005
Iowa Telecom 2000 - 2002
Norstan 1983 - 1999
Skills
VoIP, Unified Communications, Telecommunications, Telephony, Avaya, Wireless, Call Center, IP, ACD, Cabling, Contact Centers, IVR, Managed Services, SIP, MPLS, Fiber Optics, Optical Fiber, Call Centers, Service Delivery, Networking, WAN, SIP Trunking, T1, Team Leadership, Project Management, Ethernet, Switches, LAN-WAN, Video Conferencing, Data Center, Network Design, Cisco Technologies, Avaya Technologies, Solution Selling, Management, Vendor Management, Account Management, Professional Services, Direct Sales
Education
Des Moines Area Community College 1981 — 1982
Telecommunications
Sam's Club November 2014 - Present
Technology One Solutions, Inc. December 2004 - October 2014
Norstan August 2002 - December 2004
Dukane Corporation November 1987 - August 1999
Skills
New Business Development, Strategic Planning, Sales Management, Account Management, Sales, Solution Selling, Marketing Strategy, Product Management, Business Strategy, Marketing, Business Development, Product Marketing, Selling, Customer Service, Team Leadership, Training
Education
Aurora University 1987 — 1990
MBA, Management, 3.4 GPA
Baldwin-Wallace College 1982 — 1986
BA, Business Administration, Praise Jesus, I passed!
St. Charles East High School 1979 — 1982
OPTUM-United Health Group February 2015 - Present
Independant Consultant April 2009 - February 2015
Convergys 2005 - 2009
American Business Communication, Inc. 2003 - 2005
Self-employed 2001 - 2003
Lightning Rod Software 1999 - 2001
Norstan Communications 1990 - 1998
Norstan 1979 - 1985
Skills
Contact Centers, Strategy, CRM, Pre-sales, Product Management, Strategic Planning, Sales, Telecommunications, Enterprise Software, Contract Negotiation, IVR, VoIP, Unified Communications, Integration, Training, Troubleshooting, Requirements Analysis, Start-ups, SaaS, Solution Selling, Call Centers, Management, Vendor Management, Project Management, Cloud Computing, Managed Services, Strategic Partnerships, Wireless
Education
Bemidji State University 1972 — 1976
BS
US Bank January 2015 - Present
US Bank June 2011 - December 2014
MoneyGram International August 2010 - June 2011
Accenture 2006 - September 2010
Allianz Life August 2004 - 2006
Best Buy 1999 - 2004
Young America Corp 1997 - 1999
Health Risk Management 1994 - 1997
Norstan 1990 - 1994
Skills
Strategy, Cisco Technologies, VoIP, Telephony, Telecommunications, Vendor Management, Call Center, Avaya, WAN, Unified Communications, Troubleshooting, Call Centers, Project Management, Technical Support, Integration
Education
Concordia College
BA, Business Administration, Writing, Communications
CONNEX SEE SERVICES INC. Manager of OperationsConnexServiceJune 2005 - Present
Norstan May 1985 - June 2005
Education
Algonquin College of Applied Arts and Technology 1973 — 1976
Technologist
Avaya Canada July 2014 - Present
Avaya September 2010 - July 2014
Avaya Canada August 2009 - August 2010
Nortel December 2003 - July 2009
Norstan 1989 - 2003
Skills
Contact Centers, CTI, Call Centers, IVR, IP
Education
McMaster University
UnitedHealth Group 2003 - Present
Norstan 1998 - 2002
Norstan Communications 1992 - 1997
Norstan Communications 1986 - 1991
Education
Gustavus Adolphus College 1978 — 1982
BA, Business
Preferred Powder Coating June 2014 - Present
National Communications Services Inc January 2013 - June 2014
Comm-Works April 2011 - April 2012
Global Technology Solutions (GTS) 2007 - 2011
Black Box Resale 2006 - 2007
Norstan 1992 - 2007
Education
Minneapolis Community and Technical College 1975 — 1979
Elk River High School 1972 — 1974
Verizon Business January 2010 - Present
Verizon Enterprise Solutions January 2008 - January 2010
Verizon January 1998 - January 2008
MCI Corporation May 1996 - January 1998
Picker International May 1986 - May 1996
Norstan January 1984 - April 1986
Skills
ITIL v3 Foundations..., ITIL Release Control..., ITIL Continous Service..., ITIL Operational..., PMP
Education
The University of Akron
Business, Business