Verint-Systems Company
Industry: Software company
DescriptionVerint Systems is a Melville, New York-based analytics company which was founded in 2002. The company sells software and hardware products for customer engagement management, security, surveillance, and business intelligence. Their products are designed to assist clients in data analysis, specifically large data sets. Headquarters: Huntington, NY Revenue: 1.135 billion USD (2018) CEO: Dan Bodner (Feb 1994–) Subsidiaries: OpinionLab Inc., Next IT Corporation,
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Verint-Systems Employees
Verizon Telematics, Inc. November 2011 - Present
Hughes Telematics, Inc. November 2011 - Present
Verint Systems November 2007 - December 2009
Bellsouth Security Systems February 2006 - November 2007
Office Depot Inc December 1998 - February 2006
Skills
Database Management, Certified Internal..., Human Resources, Employee Benefits, Payroll, Employee Relations, Onboarding, HRIS, PeopleSoft, New Hire Orientations, Management, Interviews, Personnel Management, Talent Management, Talent Acquisition, Performance Management, FMLA, Employee Engagement, Benefits Administration, Organizational...
Education
University of Phoenix 2006 — 2007
M.B.A, Human Resource Management
Reinhardt College 1999 — 2003
B.S.B.A, Computer Information Systems
Verint-Systems February 2014 - Present
Skills
Solution Selling, Account Management, New Business Development, Lead Generation, Competitive Analysis, Sales Enablement, Strategic Partnerships, Sales, Global Account..., SaaS, Direct Sales, Thought Leadership, Channel, Digital Marketing, Leadership, Selling, Go-to-market Strategy, Cross-functional Team..., Partner Management, Team Management, Sales Operations, Business Alliances, Business Intelligence, Pricing, Cloud Computing, Training, Management, Consulting, Managed Services, Cold Calling, Start-ups, Demand Generation, Marketing, Product Management, E-commerce, Key Account Management, Multi-channel Marketing, International Sales, Software Industry, Retail, Sales Presentations, Customer Experience, Professional Services, Channel Partners, Product Marketing, B2B, Strategy, Analytics, Salesforce.com, Sales Process
Education
The Ohio State University
Bachelor's degree, Marketing & Logistics
Verint-Systems July 2013 - Present
Verint Systems Singapore June 2011 - July 2013
Verint Systems India Pvt Ltd. March 2005 - June 2011
Kernelinfosoft February 2004 - March 2005
EXL Service May 2003 - October 2003
iCadel Labs January 2002 - April 2003
Institute For Technology & Management August 2001 - December 2001
Phoenixsoftech January 2001 - June 2001
Phoenixsoftech January 2001 - June 2001
Skills
Contact Centers, Service Delivery, Pre-sales, Call Center, VoIP, Telecommunications, CTI, Vendor Management, Call Logging, Telephony, Integration, SIP, Solution Architecture, IT Service Management, Team Management, Project Delivery, Technical Support, Requirements Analysis, Customer Support, Project Management, Service Management, Troubleshooting, Team Leadership, Call Centers, Active Directory, Enterprise Software, Security, Servers, Windows Server
Education
U21Global 2007 — 2013
PG Diploma, Business Administration and Management, General
University of Mumbai 1995 — 2001
Bachelor's degree, Computer Engineering
Independant Consulting January 2014 - Present
Verint Systems February 2007 - December 2013
Witness Systems January 2003 - January 2007
Eyretel January 2001 - January 2003
Power Curve January 1994 - January 2001
Skills
Sales, Solution Selling, SaaS, Enterprise Software, Channel, Telephony, Business Alliances, Channel Sales, Strategic Partnerships, Cloud Computing, Management, Direct Sales
Education
Northeastern University 1974 — 1978
BS, Business
Verint-Systems February 2015 - Present
Verint Systems Inc. April 2012 - Present
Bell Canada June 2007 - December 2011
Bell Canada - Enterprise September 1999 - June 2007
Bell Canada January 1999 - January 2000
Stentor Resources Canada Inc May 1997 - January 1999
Bell Canada February 1988 - May 1997
Skills
Business Planning, Sales Management, Consultative Selling, Team Leadership, Cross-functional Team..., New Business Development, Selling, Strategy, Outsourcing, Call Centers, VoIP, Solution Selling, Forecasting, Training, Management, Professional Services, Strategic Planning, Enterprise Software, SaaS, Wireless, Product Management, Telecommunications, Managed Services, CRM, Customer Satisfaction, Customer Experience, Performance Management, Sales, Vendor Management, Team Management, Business Development, Business Strategy, Leadership, Consulting, Sales Operations
Education
Queen's University 1994 — 1996
MBA
University of Ottawa 1984 — 1987
BA, BA in History
Zen Planner January 2014 - Present
inContact July 2011 - January 2014
inContact November 2010 - July 2011
Rally Software Development March 2008 - October 2010
Verint Systems May 2004 - March 2008
Genesys Conferencing September 2002 - November 2003
Genesys Conferencing, France October 2000 - September 2002
Genesys Conferencing, UK October 1999 - January 2001
MShow.com May 1996 - August 1999
ConferTech December 1994 - January 1996
Skills
B2B Marketing, Content Management, Demand Generation, Cloud Computing, SaaS, Marketing Strategy, Marketing Communications, Marketing Management, Social Media Marketing, Product Marketing, Generating Revenue, Sales Enablement, Marketing Automation, Direct Marketing, Brand Development, Customer Analysis, Web Strategy, Analyst Relations, Market Research, Customer Lifecycle..., Public Relations, Agile Methodologies, Strategic Partnerships, Cross-functional Team..., Marketing, Integrated Marketing, Strategy, Lead Generation, Business Strategy, Multi-channel Marketing, Sales Management, Marketing Analytics, Sales Process, Content Marketing, Customer Marketing, Vertical Marketing, Channel Strategy, Partner Programs, Change Management, Event Management, Agile, Salesforce.com, Enterprise Software, Leadership, Sales Operations, Go-to-market Strategy, Management, Product Launch, CRM, PPC
Education
University of Denver 1998 — 2004
MBA
University of Massachusetts, Amherst 1985 — 1989
BA, Communications, PR, Advertising
Aetna (Aetna acquired Coventry Health Care in May 2013) June 2010 - November 2013
Verint-Systems January 2006 - January 2010
Verint-Systems January 2005 - January 2006
Verint-Systems October 2003 - January 2005
Coventry Health Care February 2000 - October 2003
Clear Technology (formerly Jade LLC) January 1998 - January 2000
UnitedHealthcare January 1996 - January 1998
UnitedHealthcare January 1995 - January 1996
Travelers January 1993 - January 1995
Travelers January 1992 - January 1993
Skills
Business Process..., Performance Management, CRM, IVR, Call Center, Telecommunications, Strategy, Process Improvement, Call Centers, Telephony, Contact Centers, Business Analysis, Management, Leadership, Workforce Management, Operations Management, Management Consulting, Speech Analytics, Enterprise Software, Analytics, SaaS, Program Management, Outsourcing, Business Process, Customer Experience, Customer Satisfaction, Business Strategy, Vendor Management, Avaya, Training, Strategic Planning, Customer Retention, Forecasting, Coaching, Business Planning, Business Transformation
Education
The University of Connecticut 1985 — 1989
BS, Management Information Systems
Verint-Systems 2006 - Present
4DataLink 2004 - 2006
Business Objects 2003 - 2003
PeopleSoft (Oracle) 1994 - 2002
IBM 1989 - 1994
Skills
SaaS, Enterprise Software, Telecommunications, Strategic Partnerships, Sales, Integration, Product Management, Business Alliances, Channel Partners, Cloud Computing, Unified Communications, Latin America, Pre-sales, Solution Selling, Go-to-market Strategy, Professional Services, VoIP, Software Industry, Sales Enablement, Partner Management, Business Development, Managing Distribution...
Education
Universidad Tecnológica Nacional
Verint-Systems March 1999 - Present
Gigabook.com 2011 - 2013
Department of the Interior July 2007 - October 2007
Skills
Networking, Security, TCP/IP, Servers, Technical Support, Windows Server, Video over IP, Integration, Windows 7, Computer Hardware, IT Management, Enterprise Software, Video Analytics, VPN, Operating Systems, Network Administration, Software Installation, IP, Wireless Networking, Home Networking, Red Hat Linux, Apache, PHP, phpMyAdmin, C++, Remote Troubleshooting, Digital Surveillance, Microsoft SQL Server, Systems Analysis, Small Business, VMware Workstation, CCTV, IP CCTV, Troubleshooting, Data Center, VoIP, Linux, CCNA, Windows, Disaster Recovery, IP Cameras, Cloud Computing, SQL, Wireless, System Administration, Hardware, VMware, Active Directory, Network Security, HTML basic
Education
University of Phoenix 2008 — 2011
Bachelor of Science (B.S.), Business Management, 3.69
Axia College of University of Phoenix 2007 — 2008
Associate of Arts (A.A.), Information Technology, 3.84
Verint-Systems Software Engineer MTS IVMwareAugust 2014 - January 2015
VMware December 2013 - June 2014
Telerik Academy October 2012 - October 2013
Skills
C++, C#, SQL Server Management..., T-SQL, Programming, Java, Algorithms, CSS, HTML, Data Structures, OOP, MySQL, JavaScript, Microsoft SQL Server, Visual Studio, WPF, ASP.NET, ASP.NET MVC, ADO.NET, XML, AJAX, LINQ, Tortoise SVN, JSON, .NET, HTML 5, Git, UML, Entity Framework, jQuery, Unit Testing, Silverlight, ASP.NET AJAX, Web Applications
Education
Technical University Sofia 2010 — 2014
Bachelor of Engineering (BEng), Computer Technology/Computer Systems Technology
Hikvision January 2010 - Present
Hikvision January 2010 - December 2014
Verint-Systems 2006 - 2008
GE Security March 2004 - November 2006
Skills
Business Development, Product Management, Product Marketing, Business Strategy, Sales Management, New Business Development, Strategic Partnerships, Start-ups, Key Account Management, Marketing Strategy, International Sales, Solution Selling, Marketing Management, Telecommunications, Account Management, Business Planning, Go-to-market Strategy, Strategic Planning, Team Building, Cross-functional Team..., P&L Management, Executive Management, Forecasting, Negotiation, Team Management, Six Sigma, Competitive Analysis, Product Launch, Product Development, Strategy, Sales, Contract Negotiation, CRM, Leadership, Management, Program Management, International Business, B2B, Mergers & Acquisitions, Market Research, Integration, Cloud Computing, Wireless, Security, Team Leadership, Operations Management, IP CCTV, Video over IP, SaaS, Video Analytics
Education
Queen's University 2001 — 2003
EMBA
Verint Systems 2008 - Present
Verint Witness Actionable Solutions February 2007 - May 2008
Witness Systems January 2004 - January 2007
Skills
Marketing Automation, Customer Experience, Multi-channel Marketing, Go-to-market Strategy, Lead Generation, Enterprise Software, Analyst Relations, Demand Generation, Analytics, B2B Marketing, Customer Acquisition, Return on Investment, Messaging, Channel, Product Management, Software Industry, Strategic Partnerships, Cloud Computing, CRM, Voice of the Customer, Sales Enablement, Salesforce.com, Call Center, Solution Selling, Customer Experience..., Product Marketing, Strategy, Business Alliances, Competitive Analysis, Direct Marketing, Channel Partners, Thought Leadership, Start-ups, Global Marketing, Integrated Marketing
Education
New York University - Leonard N. Stern School of Business 2008 — 2008
Executive Programs, Certificate of Achievement, Leadership and Ethics in the Global Economy
Oregon State University 1985 — 1989
Bachelor of Science (B.S.), Technical Journalism
Kobo Inc. May 2014 - Present
Kobo Inc. June 2013 - May 2014
Kobo Inc. December 2011 - June 2013
Kobo Inc. July 2011 - December 2011
Kobo Inc. June 2010 - July 2011
Verint Systems November 2004 - June 2010
McAfee, Inc April 2002 - November 2004
Intellitactics, Inc July 2001 - April 2002
Worldtree Communications January 2001 - March 2001
Bay / Nortel Networks November 1999 - February 2001
Skills
User Experience, Usability Testing, Usability, User Interface, User Interface Design, Testing, Content Management, Mobile Applications, Web Content Management, Content Strategy, User Research, Technical Writing, Axure RP, OmniGraffle, Agile Methodologies
Education
Canadian Management Centre 2014 — 2014
Creating Extraordinary Leaders Program
HFI - Human Factors International 2011 — 2011
CUA (Certified User Analyst), User Research, User-Based Design, Usability Testing
Ryerson University
Magazine Journalism
University of Waterloo
B.A
· Algonquin College
programming, photography, and drawing
Looking for new job opportunities where I can provide value based on experience March 2015 - Present
Independent Contractor November 2011 - January 2015
Verint Systems September 2005 - December 2011
GBH Communications April 2003 - August 2005
Wave Three Software August 2001 - April 2003
Copper Mountain Networks May 2000 - August 2001
FairPoint Communications 1992 - 1999
Skills
Budgets, Management, SaaS, Analytics, Eloqua, Industry Analyst..., Cross-functional Team..., Go-to-market Strategy, Marketing Automation, Databases, Strategy, Program Management, Leadership, CRM, Competitive Analysis, Product Management, Product Marketing, Enterprise Software, Business Development, Lead Generation
Education
University of Southern Maine - School of Business 1998 — 1999
MBA, Executive MBA Program, First in class
University of Maine
MS, Research, 3.8
University of Southern Maine
Bachelor's Degree, Psychology, Biology, Chemistry, Mathematics (Self-designed major), 3.25 Cum Laude
Accenture January 2015 - Present
Think-STSG - Recruiting for Several Clients 2005 - Present
The Topps Company April 2013 - April 2015
Verint-Systems August 2014 - January 2015
Seedco 2002 - 2004
Dechert LLP 2000 - 2001
Skills
Internet Recruiting, Benefits Negotiation, Contract Recruitment, Management, Immigration Issues, Screening, Training, Writing, .NET, HTML, Interviews, Talent Management, Social Networking, Recruiting, Technical Recruiting, Temporary Placement, Talent Acquisition, Applicant Tracking..., Executive Search, Sourcing, Vendor Management, Leadership, Screening Resumes, Staffing Services, CRM, Human Resources, Analysis, Staff Augmentation, Onboarding, College Recruiting, Information Technology, SDLC, Strategic Planning, Marketing, Business Development, IT Recruitment, Start-ups, Consulting, Hiring, Sales, Networking, Resume Writing, RPO, Cold Calling, Temporary Staffing, Industrial Sector, Recruitment Advertising, E-recruitment, Resource Management, Microsoft Office
Education
University of Pennsylvania 1996 — 2000
Bachelor's Degree, -Comparative Literature / Latin American Studies / Anthropology / Women's Studies / Wharton Business
NICE Systems July 2015 - Present
Verint-Systems May 2014 - June 2015
Logi Analytics 2013 - 2014
Dell 2012 - 2012
Dell 2010 - 2012
IBM Tivoli Software 2008 - 2008
DigitalStakeout 2008 - 2008
IBM Tivoli Software 2006 - 2008
IBM 2005 - 2006
IBM 2001 - 2005
Skills
CISSP, Sales, Coaching, Creative Solutions, Sales Channel..., Solution Selling, Partner Development, Information Security, Leadership Development, Negotiation, Training, Teaching, Systems Management, Direct Sales, Channel Partners, Partner Management, Business Alliances, Cloud Computing, Operational Execution, Strategic Partnerships, OEM Management, OEMs, OEM negotiations, Licensing Negotiations, Channel Sales, Global Business..., Business Intelligence, Dashboard, Ad Hoc Reporting, Analytics, SIEM, Information Management, Youth Leadership, Salesforce.com, Leadership, Start-ups, Business Development, Storage, Enterprise Software, SaaS, Sales Process, Strategy, Software Industry, Security, Management, Professional Services, CRM, Account Management
Education
University of Phoenix 2009 — 2010
Masters of Business Administration, Business
The University of Texas at Austin 1987 — 1995
Bachelor of Arts, Computer Science
Verint-Systems February 2014 - Present
Universal Surveillance Systems, Inc. October 2011 - January 2014
Universal Surveillance, Inc (USS Corp) October 2006 - October 2011
Pottery Barn May 2005 - October 2006
Ann Taylor October 2004 - May 2005
Anchor Blue Retail Group April 1997 - September 2004
Anchor Blue Retail Group January 1981 - August 1987
Skills
Loss Prevention, Talent Management, Retail, Operational Excellence, Leadership, Result Oriented, Merchandising, Inventory Management, Store Management, Shrinkage, Sales, Team Leadership, Customer Service, Profit, Operations Management, Time Management, Flawless Execution, Inventory Control, Training, Physical Security, Retail Sales, Income Statement, CCTV, Store Operations, Security, Long-term Customer..., Driving Results, Team Building, P&L, Visual Merchandising, Recruiting, Asset Protection, Alarm Systems, Employee Training, Private Investigations, Access Control, Customer Engagement, Surveillance, Interviews, Security Management, Background Checks, Internal Investigations, Corporate Security
Education
Bauder College of Merchandising 1977 — 1979
University of California, Irvine 1977 — 1977
general
Verint-Systems October 2012 - Present
SAP December 2011 - November 2012
Kaplan Learning Technologies April 2010 - December 2011
SAP March 2006 - May 2010
Siebel Systems March 2004 - March 2006
Solarcom 2002 - 2004
Qwest 1998 - 2001
AT&T 1993 - 1998
Skills
Customer Experience, Solution Selling, Account Management, Cloud Computing, SaaS, Enterprise Software, Desktop Analytics, CRM, Voice of the Customer, Analytics, Process Improvement, Operational Excellence, ERP, Social Media, SAP, Sales Enablement, Sales Process, Contact Centers, Complex Sales, Program Management, Business Development, Customer Analytics, Management, Professional Services
Education
Southern Connecticut State University 1988 — 1990
Bachelors, Business Administration
Rollins College 1985 — 1988
Northrop Grumman Corporation May 2012 - Present
Verint-Systems 2011 - May 2012
Vovici October 2009 - 2011
SOS International, Ltd. June 2008 - October 2009
Skills
MCSA 2012, Active Directory, Powershell, VMware, Windows Server, Dell PowerEdge Servers, CCNA, Security+, HP Servers, Dell Servers, Information Assurance, Microsoft SQL Server, Cloud Computing, Security + 2010, Server 2000-2012, Backup Exec 12.5 - 2010, Windows 7, Windows 8, Active DoD Top Secret..., OS Deployment
Education
Shenandoah University 1996 — 1999
New Horizons
Verint February 2010 - Present
inContact.com June 2009 - March 2010
Knowlagent Inc. July 2008 - July 2009
Nice Systems August 2007 - July 2008
Verint Systems May 2007 - August 2007
Witness Systems June 1997 - May 2007
Witness Systems 1997 - 2007
The Learning Company 1994 - 1997
Skills
Strategic Partnerships, SaaS, Enterprise Software, CTI, Pre-sales, Professional Services, Selling, Business Alliances, Leadership, Management, Sales, Start-ups, Solution Selling, Sales Engineering, Recruiting, CRM, Call Centers, Account Management, VoIP, Telecommunications, Direct Sales, Salesforce.com, Lead Generation, Call Logging, Sales Process, Strategy, New Business Development, Unified Communications, Cloud Computing, Go-to-market Strategy
Education
Syracuse University 1988 — 1992
BS
Roselle Catholic 1984 — 1988
NICE Systems May 2012 - Present
Verint Systems 2005 - April 2012
Veramark Technologies 2005 - 2005
Verso Technologies 1999 - 2004
Skills
Direct Sales, Key Account Management, New Business Development, Call Center, Telecommunications, Enterprise Software, Software Sales, Sales Presentations, Public Speaking, Team Oriented, CRM software, VOC, Analytics, Sales Process, Workforce Management, PCI DSS, Salesforce.com, Big Data, CRM, Team-oriented, Software Industry, VoIP, Customer Retention, SaaS, B2B, Call Centers, Complex Sales, Selling, Solution Selling, Sales Operations, Telephony, Strategic Partnerships, Professional Services, Customer Experience, Competitive Analysis, Sales, Business Alliances, Unified Communications, Channel Partners, Go-to-market Strategy, Lead Generation, Business Strategy, Cloud Computing, Managed Services
Education
The University of Georgia
BA, Political Science
The Westminster Schools
Matrix-Exzac January 2015 - Present
Verint-Systems December 2014 - January 2015
Vocativ February 2014 - September 2014
3i-MIND April 2013 - April 2014
3i-MIND December 2012 - January 2014
3i-MIND April 2011 - February 2013
ComBlack November 2010 - April 2011
E4D Solutions LTD April 2010 - November 2010
NICE Systems April 2010 - November 2010
IDF, Navy May 2008 - April 2010
Skills
WPF, .NET, C#, WCF, Software Development, Silverlight, SQL, AngularJS, Mobile Applications, MVVM, Multithreading, OOP, Node.js, Object Oriented Design, Software Design, Unit Testing, Git, WebAPI, Java, C++, Jenkins, iOS development, Visual Studio, Programming, MFC, MongoDB, LINQ, SOA, Windows Phone, Design Patterns, WinForms, TFS, Test Driven Development, User Interface, iOS, Objective-C, Architectures, System Architecture, ElasticSearch, Windows Phone 7, Application Development, GIS, Google App Engine, OData, Ext JS, CruiseControl, Architecture
Education
The college of Management- Academic Studies 2010 — 2013
B.S.c, Computer Science, Business Managment
The Academic College of Tel-Aviv, Yaffo 2009 — 2010
B.S.c, Computer Science, Business Managment
Mamram (IDF) 2006 — 2007
Military programming course, graduated with honors
Verint-Systems July 2011 - April 2015
Oracle October 2010 - April 2011
DEKRA Certification B.V. June 2008 - April 2010
Markem-Imaje October 2007 - February 2008
Vadosity Inc March 2004 - January 2005
Thermo - Material Charaterization May 2003 - February 2004
FCI Framatome Connectors November 2001 - March 2003
Thuringia Consulting, Inc. September 2000 - October 2001
GLT Gesellschaft für Löttechnik mbh November 1999 - June 2000
Global One September 1998 - September 1999
Skills
CRM, Business Process, Quality Assurance, Consulting, Technical Support, Business Analysis, Documentation, Oracle, Technical Writing, Lotus Notes, SalesForce, Parature, Feedback Intelligence, FogBugz, Java SE5/SE6, Basic HTML5, SAP CRM, EFM Feedback 6.4, Adobe Illustrator, Adobe PageMaker, Quickbooks, English, German, Lync
Education
University of South Florida 2005 — 2007
Bachelor of Science, International Management
NCR Corporation July 2014 - Present
CommVault April 2011 - July 2014
CommVault September 2010 - April 2011
Verint 2009 - December 2010
Verint Systems, Witness Actionable Solutions 2005 - August 2009
Verint Systems September 2005 - June 2007
ExecuTrain 2002 - 2005
Skills
Instructor Development, Interactive Learning..., Learning Management, Training, Interactive Learning, Instructional Design, E-Learning, Sales Enablement, Solution Selling, SaaS, Leadership Development, Talent Management, Enterprise Software, Management, Leadership, Professional Services, Employee Training, Team Leadership, Sales Process, Salesforce.com, Consulting, CRM, Cloud Computing, Lead Generation
Education
Pennsylvania State University 1989 — 1993
Bachelor of Science, Marketing
Salesforce March 2015 - Present
Flexera Software August 2009 - March 2015
Verint Systems February 2008 - March 2009
Oracle May 2007 - November 2007
Oracle June 2006 - May 2007
Oracle June 2000 - May 2006
Toastmasters International 2006 - 2006
Oracle September 1998 - May 2000
Oracle June 1998 - August 1998
Oracle June 1997 - May 1998
Skills
Enterprise Software, SaaS, Solution Selling, Sales Process, Cloud Computing, Professional Services, Sales Management, Data Center, Business Alliances, Selling, Sales Enablement, Sales, Demand Generation, Team Leadership, Strategy, Go-to-market Strategy, Sales Operations, Channel, Software Industry, Salesforce.com, Management, Leadership, Sales Presentations, Cold Calling, Storage, Account Management, Channel Partners, Training, B2B, Start-ups, Strategic Partnerships, Partner Management, Business Intelligence, CRM, Security, New Business Development, Lead Generation, Cross-functional Team..., Recruiting, Key Account Management, Direct Sales, Strategic Alliances, Virtualization, Product Marketing, Business Development, Product Management, Complex Sales, Executive Management, Pre-sales, Forecasting
Education
Old Dominion University - College of Business and Public Administration
Bachelor of science , secondary education, Secondary Education
Verint-Systems December 2014 - Present
Exalt Communications June 2012 - September 2014
Hitachi GST May 2010 - June 2012
Seagate Technology January 2009 - May 2010
FedEx Freight May 1998 - November 2008
Champion Financial 1997 - 1998
mercury Finance 1996 - 1997
Skills
Pricing Strategy, Pricing, Forecasting, Strategy, Pricing Analysis, Competitive Analysis, Cross-functional Team..., Product Marketing, Product Management, Segmentation, SAS, Process Improvement, Business Strategy, Market Research, Six Sigma, Sales Management, Strategic Partnerships, Product Launch, Management, Product Development, Contract Negotiation, Marketing Strategy, Channel, Analytics, Business Planning, Account Management, Analysis, Data Analysis, Go-to-market Strategy, Market Analysis, Strategic Planning, Multi-channel Marketing, Program Management, Enterprise Software, Mobile Devices, CRM, Marketing, Product Lifecycle..., Business Development, Channel Partners, Sales, Start-ups
Education
San Diego State University-California State University 1990 — 1994
BS, Marketing
American 1986 — 1990
Diploma, General
Advisian February 2015 - Present
MTG, Ltd. May 2007 - February 2015
Expense Reduction Solutions October 2005 - October 2007
Verint-Systems 1995 - 2007
Texas Instruments 1989 - 1995
US Army 1984 - 1989
Education
United States Military Academy at West Point 1980 — 1984
BS
University of Texas at Dallas - Naveen Jindal School of Management 1989 — 1991
MA
V12 Group April 2014 - Present
Verint Systems 2008 - January 2014
Verint-Systems 2006 - 2008
Mercom Systems 2002 - 2006
Mercom Systems 1998 - 2002
Princeton Financial Systems 1997 - 1998
Princeton Financial Systems 1996 - 1997
Princeton Financial Systems 1995 - 1996
Skills
Certified Scrum Master..., Agile Methodologies, Scrum, Continuous Integration, Agile Project Management, Cross-functional Team..., Testing, Enterprise Software, TCP/IP, Continuous Delivery, Call Center, Call Centers, Software Design, SaaS, Software Design Patterns, SDLC, SOA, MVVM, MVC Architecture, UML, Big Data, Software Development, Quality Assurance, Web Services, XML, Requirements Analysis, Application Architecture, Project Management, Software Project..., Software Development..., Program Management, Business Analysis, Requirements Gathering, Business Intelligence, Enterprise Architecture, MS Project, Software Configuration..., Release Management, AgileCraft, Offshore Software..., VoIP, Test Driven Development
Education
Stevens Institute of Technology 2004 — 2006
MS, Management
Stevens Institute of Technology
Certificate, Project Management
Pace University
Certificate, C/C++ Programming in a UNIX Environment
Stevens Institute of Technology 1990 — 1993
BE, Mechanical Engineering
Verint-Systems January 2015 - Present
Biota Pharmaceuticals, Inc. August 2013 - Present
Honeywell Aerospace October 2011 - March 2013
Amcor 2004 - 2006
PwC 2000 - 2004
Skills
Financial Reporting, Forecasting, Financial Analysis, Program Management, Process Improvement, Leadership, Finance, Accounting
Education
CA School of Business 2002 — 2002
Chartered Accountant, Accounting
The University of Calgary 1995 — 2000
Bachelor of Commerce (B.Com.), Accounting and Finance
Verint Systems August 2011 - Present
Infor Global Solutions January 2007 - August 2011
S1 Corporation February 2006 - January 2007
MAPICS January 2003 - July 2004
Education
University of South Alabama 1996 — 1999
Master of Science, Accounting, Finance
Verint-Systems February 2013 - Present
Verint Systems February 2012 - February 2013
Verint Systems February 2011 - February 2012
NICE Systems April 2009 - January 2011
Verint Systems April 2003 - December 2008
Verint April 2005 - February 2008
Blue Pumpkin Software April 2003 - April 2005
Mentor Graphics June 2002 - April 2003
Avnet Electronics June 2000 - June 2001
Skills
Enterprise Software, Solution Selling, CRM, Product Management, Product Marketing, Selling, Sales Operations, Strategy, Analytics, Management, Sales Management, Sales, Workforce Management, Partner Management, Feedback, Performance Management, SaaS, Call Centers, Customer Experience, Salesforce.com, Workforce Performance
Education
San Jose State University
BS, Business Adminstration (Management)
Radio IP Software, Inc. January 2013 - Present
Ubisoft November 2010 - November 2012
Quazal February 2009 - November 2010
Verint-Systems 2006 - 2006
Skills
Python, MySQL, Django, C, C++, Android Development, FreeBSD
Education
Université de Sherbrooke 2004 — 2008
Bach, Génie Informatique (computer engineering)
Novantas January 2010 - Present
Witness Systems October 2006 - December 2009
Verint Systems October 2006 - December 2009
Demos Solutions 1987 - 2006
KPMG 1982 - 1985
Skills
Program Management, Enterprise Software, Banking, Financial Services, Leadership, Management Consulting, Business Strategy, Workforce Management, Mergers, Strategy, Analytics, Strategic Planning, Business Development, Product Management, Start-ups, Mergers & Acquisitions, Executive Management, Public Speaking, Professional Services, Change Management, Management, Consulting, Sales, CRM
Education
New York University 1982 — 1983
MS, Accounting
Williams College 1978 — 1982
BA, Biology and History
Verint-Systems October 2011 - Present
Verint Systems, Witness Actionable Solutions November 2005 - October 2011
Black Box Network Services May 1991 - October 2005
Skills
Enterprise Software, Telephony, Unified Communications, VoIP, SIP, Unified Messaging, Telecommunications, CTI, IVR, Sales Engineering, SaaS, Avaya, Solution Selling, Contact Centers, Call Centers, Pre-sales, Professional Services, Managed Services, Process Improvement, Change Management, Cloud Computing, Integration, Cisco Technologies, IP, Data Center, Customer Experience, Go-to-market Strategy, ACD, Wireless, Leadership, Channel Partners, Sales Enablement
Education
The University of Akron 1985 — 1987
The University of Akron
Verint Systems March 2011 - Present
WhizCon January 2009 - October 2011
JustSystems Evans Research 2007 - 2008
SCA Technologies November 2004 - October 2006
Capgemini October 2002 - November 2004
Peoplesoft December 1996 - August 2002
Education
Stanford University 1986 — 1991
Ph.D., EES, CS
Tel Aviv University 1981 — 1986
MSMgt, Operations Research
Technion - Israel Institute of Technology 1973 — 1977
MS, Applied Math
Odessa High School 116 1968 — 1971
High School Diploma, Math/Phisics Focus
Contact Center Consulting March 2015 - Present
Verint Systems 2007 - Present
Verint Witness Actionable Solutions January 2005 - Present
Blue Pumpkin Software November 2000 - January 2005
Rockwell Electronic Commerce December 1995 - November 2000
Teknekron Infoswitch (Datapoint Corporation) 1975 - 1990
Skills
Contact Centers, Workforce Management, Professional Services, SaaS, IVR, Call Centers, Unified Communications, CTI, Telephony, Call Logging, CRM, Genesys, Enterprise Software, Management, Avaya, Customer Experience, Call Center, Account Management, ACD, Outsourcing, Process Improvement, Solution Selling, Cloud Computing, VoIP, WFO, Telecommunications, Pre-sales, Go-to-market Strategy, SIP
Education
University of Illinois at Chicago 1971 — 1973
Bachelor of Science in Marketing and Economics
Verint February 2014 - Present
Verint Systems January 2006 - Present
Verint October 2000 - January 2006
Dolphin Telecommunications March 1999 - September 2000
Bailey Telecom January 1993 - March 1999
BT January 1988 - January 1993
Skills
Pre-sales, Enterprise Software, SaaS, VoIP, Call Center, Professional Services, Solution Selling, CTI, Product Management, Customer Experience, Integration, Analytics, Contact Centers, Telecommunications, Telephony, Virtualization, SFDC, Team Management, Leading Change, Unified Communications, Solution Architecture, Strategy, Call Centers, Cloud Computing, Management, CRM, Strategic Partnerships
Education
University of Phoenix 2012 — 2015
Master of Business Administration (M.B.A.), Business Administration and Management, General
The Open University 1994 — 1998
BSC (HONS), IT and Telecommunications, Upper Second Class with Honours
Wigan College of Technology 1983 — 1987
HNC, Electronics
Daugherty Business Solutions 2015 - Present
Cricket Wireless 2010 - 2015
Verint-Systems 2006 - 2010
Verint-Systems 2004 - 2006
Microsource, Inc 2001 - 2004
COPIC Financial Services 1998 - 2000
Skills
Program Management, Integration, Business Process..., Project Management, PMP, IT Management, IT Service Management, Customer Service..., Strategic Planning, Business Process..., Budgets, Requirements Analysis, Software Development, Agile Methodologies, Solution Architecture, PMO, Management, Requirements Gathering, CRM, Service Delivery, Networking, Visio, Strategy, Leadership, Management Consulting, Information Technology, IT Strategy, Business Analysis, Troubleshooting, MS Project, Enterprise Software, Team Leadership, Telecommunications, Cloud Computing, Software Project..., Agile Project Management, Business Intelligence, Business Process, Human Resources, Process Improvement, Vendor Management, Enterprise Architecture, Project Portfolio..., Cross-functional Team..., Disaster Recovery, SaaS, Infrastructure, Product Management, Resource Management, SDLC
Education
University of Colorado at Denver
MBA
University of Colorado at Denver
Master of Information Systems
University of Iowa
Bachelor of Information Systems
AIG March 2014 - Present
Verint-Systems 2012 - March 2014
Altisource March 2012 - September 2012
Altisource 2012 - 2012
Verint 2012 - 2012
IBM January 2000 - January 2011
InfoPrint Solutions 2008 - 2011
IBM April 2001 - April 2010
IBM May 2000 - April 2001
IBM January 1995 - January 2000
Skills
Process Improvement, Team Management, Re-engineering, Order Fulfillment, Customer Service, Business Analysis, Business Process..., PMP, Program Management, Business Transformation, Business Process, Vendor Management, PMO, Requirements Analysis, Management, Change Management, CRM, ERP, Project Management, SAP
Education
Texas Tech University
BBA, Finance
Texas Tech University - Rawls College of Business
BBA, Finance
SelfHelpWorks Inc February 2013 - Present
Helixstorm Inc January 2009 - January 2013
Verint-Systems August 2007 - January 2009
Exametric March 2006 - August 2007
IVID Communications 1999 - 2006
Skills
VMware ESX, Cloud Computing, Virtualization, VMware, Disaster Recovery, Active Directory, Servers, Hyper-V, Data Center, SAN, Microsoft SQL Server, Enterprise Software, Networking, Windows Server, SQL, Security, Management, Cisco Technologies, Troubleshooting, DNS, Software Development, Databases, Technical Support, System Administration, Firewalls, TCP/IP, Microsoft Exchange, Linux, Network Administration, IT Management, Operating Systems, Agile Methodologies, VoIP, VPN, IIS, System Deployment, Windows 7, Process Improvement
Education
National University 2006 — 2007
MS, Computer Science
UCSD 1987 — 1992
BA, Literature/Writing
Verint-Systems April 2014 - Present
SAP April 2006 - March 2014
iPhrase Technologies June 2004 - August 2006
INEA Corporation July 2003 - May 2004
Lawson Software December 1996 - June 2003
Sequoia Systems 1994 - 1996
Bull Information Systems 1992 - 1994
Marshalls 1986 - 1992
Skills
Sales Operations, Sales, Enterprise Software, SaaS, Cloud Computing, Pre-sales, Business Intelligence, Professional Services, Integration, ERP, Solution Selling, Solution Architecture, Enterprise Architecture, SOA, Software Project..., Product Management, Software Development, Go-to-market Strategy, Agile Methodologies, Requirements Analysis
Education
University of Massachusetts Dartmouth 1981 — 1986
Bachelor of Engineering, Computer Engineering
Verint-Systems December 2011 - Present
Intuit Turbo Tax Online November 2010 - December 2011
Patient Safe Solutions November 2009 - November 2010
Cricket Communications July 2008 - November 2009
Hands-On Mobile May 2007 - July 2008
Cubic Defense Applications, Inc. March 2004 - May 2007
Skills
Agile Methodologies, Web Services, Tomcat, Java Enterprise Edition, MySQL, Java, Software Development, CSS, Microsoft SQL Server, Automation, System Testing, JUnit, NetBeans, Subversion, Android, Hibernate, Spring, XML, Maven, JDBC, Linux, SQL, CVS, Apache, .NET, JBoss Application Server, JavaScript, Integration, J2EE, JBoss, Servlets, Ant, EJB, J2SE, Swing, Regression Testing, Agile, C#, JSP, Object Oriented Design, SSRS, WiX, Gradle, TestNG
Education
San Diego State University-California State University 2000 — 2005
Bachelor of Science (BS), Computer Science
UCSD 2004 — 2004
TriNet September 2013 - Present
Whaleman Foundation January 2007 - Present
Decisyon, Inc. May 2013 - August 2013
FalconStor Software August 2010 - May 2013
DigitalTreeHouse April 2009 - May 2010
5th Generation Systems January 2007 - April 2009
Motorola (formerly Symbol Technologies) November 2004 - January 2007
Verint Systems October 2003 - November 2004
CA Technologies (formerly Computer Associates) October 2002 - October 2003
DigitalTreeHouse February 2001 - August 2002
Skills
Global Channel..., Cross Channel Marketing, Multi-channel Marketing, Marketing, Channel, Webinars, Marketing Communications, Strategic Planning, Management, Go-to-market Strategy, Sales Enablement, Event Planning, Event Management, Coordinating Events, Marketing Strategy, Marketing Management, Email Marketing, SaaS, Partner Management, Strategy, Start-ups, Channel Partners, Channel Strategy, Strategic Partnerships, Business Development, Program Management, Demand Generation, Cloud Computing, Product Management, Cross-functional Team..., Direct Sales, Online Marketing, Channel Sales, Sales Process, Leadership, Social Media Marketing, Integrated Marketing, Product Launch, Sales
Education
State University of New York College at Plattsburgh 1988 — 1990
BA, English/Journalism
Niskayuna High School 1983 — 1986
Deloitte June 2015 - Present
Deloitte June 2014 - August 2014
Deloitte June 2013 - August 2013
Project Little Dream Ltd. June 2012 - August 2013
Verint-Systems June 2011 - July 2011
Skills
Mandarin, Economics, Microsoft Excel, Mathematics, Cantonese, English, Marketing, Chinese, Analysis, Leadership, PowerPoint
Education
Northwestern University 2011 — 2015
Bachelor of Arts (BA), Math and Economics, Kellogg Certificate Program for Undergraduates (Managerial Analytics)
Li Po Chun United World College 2009 — 2011
International Baccalaureate Diploma
St. Paul's Co-educational College 2004 — 2009
Verint Systems April 2010 - Present
Verint Systems May 2007 - March 2011
Witness Systems January 2005 - May 2007
Blue Pumpkin Software January 2001 - January 2005
Noosh Inc. February 2000 - January 2001
NICE Systems August 1997 - January 2000
Amdocs August 1995 - August 1997
Skills
Executive Management, Product Strategies, Product Development, Global Organizational..., M&A, SaaS, Strategic Planning, Business Strategy, Analytics, WFO, Workforce Optimization, Agile Methodologies, Game of Thrones, Soccer, Mergers, Optimising, Product Management, Enterprise Software, Management, Software Development, Integration, Strategy, Leadership, Mergers & Acquisitions, CTI, Cloud Computing, Software Engineering, Go-to-market Strategy, System Architecture
Education
Tel Aviv University 1993 — 1996
BA, Computer Science and Business Management
AVG Technologies August 2015 - Present
Verint-Systems March 2014 - March 2015
Motorola Solutions May 2000 - December 2013
Suncoast Scientific (acquired by Motorola in 2000) 1998 - 2000
CSC 1997 - 1998
University of Maryland, Asian Division 1993 - 1997
Loral Aerospace January 1992 - November 1993
Skills
Testing, Oracle, Technical Writing, Software Design, Vendor Management, Hardware, Integration, Requirements Gathering, Product Management, Quality Assurance, Software Project..., Business Process, Software Documentation, Management, Program Management, Project Management, Business Analysis, Enterprise Software, Databases
Education
University of Maryland College Park 1993 — 1996
Bachelor of Science (BS), IFSM, Information Systems Management and Technology
Verint-Systems February 2015 - Present
KANA Software September 2013 - February 2015
KANA Software (formerly Sword-Ciboodle) July 2012 - August 2013
Sword Ciboodle February 2012 - July 2012
Sword Ciboodle July 2011 - January 2012
Sword Ciboodle February 2010 - July 2011
Skills
Java, Agile Methodologies, Requirements Gathering, Requirements Analysis, JavaScript, JBoss Application Server, Business Process Design, Solution Architecture, Oracle, SQL, CRM, Analysis, Java Enterprise Edition, Software Development, SOA
Education
The University of Glasgow 2009 — 2010
MSc, Information Technology
The University of Glasgow 2004 — 2009
BSc, Physics and Astronomy
Allot Communications 2013 - June 2015
Allot Communications January 2011 - 2013
SAP 2008 - 2011
Verint-Systems 2003 - 2008
Skills
Java, Java Enterprise Edition, System Architecture, Object Oriented Design, Multithreading, Design Patterns, Performance Tuning, Web Services, SOAP, REST, EJB, Hibernate, TCP/IP, XML, SQL
Education
Technion - Israel Institute of Technology 1998 — 2002
Bachelor's degree, Information Technology
SEEBURGER AG February 2015 - Present
Verint-Systems February 2013 - February 2015
i:FAO October 2007 - February 2013
SAP March 2007 - October 2007
Mac Developer Center July 2006 - September 2006
Skills
Java, XML, JSP, JavaScript, Java Enterprise Edition, Eclipse, Tomcat, SQL, JDBC, Struts, Ant, MySQL, JUnit, Oracle WebLogic..., JAAS, Oracle SQL, EJB, Servlets, Oracle, PL/SQL
Education
Sofia University St. Kliment Ohridski 2005 — 2007
Master's degree, Information Technology
University of Chemical Technology and Metallurgy 1997 — 2003
Master's degree, Metallurgical Engineering
TransCentra March 2012 - Present
Verint Systems 2007 - 2012
AT&T 2005 - 2007
Allied Automotive Group 2002 - 2005
Nortel Networks 1988 - 2001
Skills
Vendor Management, Contract Negotiation, Outsourcing, Contract Management, CRM, Business Analysis, Process Improvement, Salesforce.com, Leadership, Management, Strategic Partnerships, Program Management, SaaS, Contractual Agreements, Teamwork, Project Management, Sales, Negotiation
Education
Oglethorpe University 1994 — 1998
Bachelor of Arts (BA), Communications
National Center for Paralegal Training 1984 — 1984
Paralegal Certification, Paralegal
Independent Consultant May 2015 - Present
Verint Systems Inc January 2014 - May 2015
Verint Systems November 2000 - May 2015
Dictaphone April 2000 - October 2000
Dictaphone February 1999 - April 2000
Skills
Technical Training, Analysis, Databases, E-learning, Customer Relations, Problem Solving, Public Speaking, Microsoft Office, Writing, Excel, PowerPoint, Outlook, Call Center, Word, Access, Scheduling, Technical Writing, Troubleshooting, Windows, Testing, Call Recording, CTI, VoIP, WebEx, Quality Auditing, Speech Analytics, Partner Relations, Software Project..., MS Project, Call Logging, Microsoft Word, Call Centers, Customer Service, Project Management, Telecommunications, Telephony, Microsoft Excel, Program Management, Leadership, E-Learning, Management, Partner Management, Strategy, Unified Communications, Disaster Recovery, Customer Satisfaction, Software Documentation, Integration, Enterprise Software
Education
Salve Regina University 1989 — 1992
BA, Administration of Justice
Raritan Valley Community College 2012 — 2012
Certificate in Project Management, Project Management
Rutgers University-New Brunswick 2005 — 2005
Mini MBA Certificate, Mini-MBA
Wells College 1988 — 1989
N/A, Political Science/Social Work
Gateway Regional 1984 — 1988
INTRAL Corporation August 2013 - Present
Pioneer International Corp October 2013 - Present
Verint-Systems July 2006 - September 2009
Demos Consulting Group February 1994 - July 2006
Skills
Microsoft Office, Management, Microsoft Excel, Microsoft Word, Research, PowerPoint, Sales, Leadership, Training, Photoshop, Corporate Accounting
Education
Northeastern University 1989 — 1994
Bachelor of Applied Science (B.A.Sc.), Accounting and Corporate Finance
Northeastern University 1989 — 1994
Bachelor of Applied Science (B.A.Sc.), Accounting & Corporate Finance
Verint Systems August 2011 - Present
McKesson Provider Technologies January 2010 - August 2011
Cox Communications August 2008 - December 2009
DataScan Technologies (Contract) April 2007 - August 2008
Nokia September 2006 - April 2007
Dekalb Technical College September 2003 - January 2007
Movius (formerly Glenayre) September 2001 - August 2006
Movius (formerly Glenayre) March 1999 - September 2001
McKesson (formerly McKessonHBOC,and HBO & Company) August 1997 - March 1999
McKesson (formerly McKessonHBOC,and HBO & Company) April 1995 - August 1997
Skills
RoboHelp, FrameMaker, Adobe Acrobat, Visio, Captivate, Proposal Writing, SnagIt, Technical Writing, HTML, Software Documentation, Manuals, Technical Communication, Dreamweaver, Online Help, Training, MS Project, Instructional Design, Instructor-led Training, Information Mapping, Leadership, Technical Documentation, SharePoint, Quality Assurance, Technical Training, Usability Testing, E-Learning, Editing, Single Sourcing, Newsletters, Content Management, Usability, Needs Analysis, ADDIE, Release Notes, Product Management, Information Design, Testing, Documentation, Team Leadership
Education
Southern Polytechnic State University 1995 — 1998
MSTPC, Technical and Professional Communication
University of North Georgia 1976 — 1980
BBA, Marketing & Management
Verint-Systems June 2013 - Present
J & M Property Management, LLC June 2011 - August 2012
Dominion Enterprises 2006 - May 2011
Dominion Enterprises 2005 - 2006
Unisys 2002 - 2005
Unisys 1999 - 2002
Publishing Partners International 1998 - 1999
Publishing Partners International 1996 - 1998
Skills
Technical Support, Software Implementation, Technical Training, Customer Support, Databases, Database Queries, Data Aggregation, Data Migration, SQL, Troubleshooting, Problem Solving, Training, Networking, Oral & Written..., Microsoft Office, XML, XSLT, HTML, Call Center, Project Management, Access, Critical Skills, Team-oriented, Crystal Reports, Computer Repair, Quality Assurance, Support Center, Windows, Marketing, Customer Service, Suite, DBMS, Data, Storage, Data Transformation, Business Intelligence, Computers, Operating Systems, Computing, Computer Program, Software, Computer Hardware, PC, Windows XP Pro, Windows 7, POP3, TCP/IP, Sybase, Oracle, Microsoft SQL Server
Education
Southern New Hampshire University 1998 — 2002
Bachelors of Science, Business Admnistration, Concentration in Computer Science
Plymouth State University 1982 — 1986
Associates, Liberal Arts
NGDATA January 2015 - Present
Verint-Systems 2012 - 2015
Convergys 2009 - 2012
Reconnex 2008 - 2009
Vertical Networks 1998 - 2008
Nortel Networks 1988 - 1998
Skills
Enterprise Software, Unified Communications, CRM, VoIP, IVR, Selling, WFO, Contact Centers, Strategy, Start-ups, Telecommunications, Solution Selling, Analytics, Managed Services, New Business Development, Integration, QM, Voice of the Customer..., EFM, Cloud/Hosted/SaaS..., Challenger, SaaS, Quality Management, Leadership, Go-to-market Strategy, Sales
Education
Providence College
BS, Business, Finance, General
Verint Systems January 2013 - Present
AutoTrader.com August 2010 - August 2012
Verizon Business December 2003 - April 2010
ACS State Healthcare June 2003 - October 2003
CD Group March 2002 - October 2002
Melita International (now Aspect Software) June 1999 - December 2001
National Data Corporation March 1999 - May 1999
Anixter International January 1996 - February 1999
K-Plus Environmental Services,LLC. September 1993 - December 1995
Proof Positive July 1992 - August 1993
Skills
Strategic Communications, Content Development, Internal Communications, Corporate Communications, Marketing Communications, Copywriting, Newsletters, Content Management, Editing, Executive-level..., Blogging, Marketing, Leadership, Web Content, Advertising, Marketing Strategy, Email Marketing, Brochures, Social Media Marketing, Cross-functional Team...
Education
Northwestern University 1988 — 1992
Bachelors, Journalism
Derby High School 1985 — 1988
Ferguson Junior High
Experian January 2015 - Present
MedAssets April 2009 - April 2013
MedAssets April 2009 - May 2011
Verint-Systems May 2007 - December 2008
IBM Global Services October 1996 - October 2006
Skills
SQL, Solutions Development, Custom Reporting, Visio, Microsoft SQL Server, SharePoint, Vendor Management, Software Documentation, IT Service Management, Technical Support, Troubleshooting, Active Directory, SDLC, Servers, HIPAA, Product Management, Team Leadership, Business Process, Data Analysis, Management, Solution Development
Education
University of North Alabama 1991 — 1995
Bachelor of Science, Magna Cum Laude, Physics/Mathematics
Verint Systems 2004 - 2013
MK Technologies Corp. 2002 - 2003
Hewlett-Packard 1985 - 2002
Skills
SaaS, Professional Services, Salesforce.com, Call Centers, Cloud Computing, Workforce Management, Unified Communications, Software Industry, Telecommunications, Avaya, Account Management, Big Data, CAD/CAM, PLM Tools, E-Learning, Coaching, Performance Management, Customer Retention, Customer Experience, Customer Satisfaction, Account Executives, Marketing Communications, Redundancy Management, Disaster Recovery, IP PBX, Avaya IP Telephony, Cisco IP Telephony..., Speech Analytics, Employee Surveys, Customer Surveys, Business Development, Business Intelligence, CRM, Selling, Management, Managed Services, Sales, Analytics
Education
Washington University in St. Louis - Olin Business School
Master of Business Administration (MBA), Sales & Marketing
University of Michigan
Bachelor of Science (BS)
Adetel Group SIE October 2014 - Present
Alstom Transport April 2013 - September 2014
Alstom Transport October 2012 - April 2013
Verint-Systems January 2012 - September 2012
Orange Business Services/Silicomp Canada April 2005 - December 2011
Alstom Transport May 2009 - September 2011
Axion Technologies Ltd. September 2008 - April 2009
Alstom Transport August 2007 - August 2008
Kaba Ilco August 2006 - July 2007
Haivision April 2006 - July 2006
Skills
Embedded Linux, Embedded Software, C++, Object Oriented Design, UML, Software Engineering, Multithreading, C, C#, RTOS, Windows, Software Design, Coding Standards, Design Documents, Requirement..., TCP/IP, RTSP, ARM, X86, Agile Methodologies, Scrum
Education
École Polytechnique de Montréal 1987 — 1992
Baccalauréat, Génie Logiciel
Cooking For Life June 2011 - January 2013
Dayton Vineyard Church 2007 - 2010
Verint Systems March 2001 - March 2008
Towers Perrin August 1999 - March 2001
MCI / MCIWorldCom May 1996 - August 1999
Skills
Customer Service, Strategic Planning, Event Management, Non-profits, Teaching, Coaching, Theology, Event Planning, Public Speaking, Team Building, Discipleship, Microsoft Office, Nonprofits, Cooking, Restaurants, Menu Development, Microsoft Excel, Fundraising, Culinary Skills, Time Management, Leadership Development, Food, Leadership, Management, Chef
Education
Sinclair Community College 2009 — 2011
Partial, Environmental Engineering
Maricopa Integrated Health System December 2014 - Present
TEKsystems August 2014 - December 2014
Solar Gain Inc. April 2014 - August 2014
Stelcor Energy September 2012 - February 2014
TransPerfect Translations April 2011 - August 2012
Solar Plus LLC April 2009 - April 2011
Verint Systems January 2007 - January 2009
Cross Country Automotive Services May 2003 - January 2007
Airband Communications April 2000 - November 2001
AT&T 1999 - 2000
Skills
Avaya, Telecommunications, CTI, IVR, Call Center, Data Center, Program Management, Voice Mail, Project Management, Cisco Call Manager, Professional Services, Management, Servers, VoIP, Process Improvement, Operating Systems, Call Centers, Engineering, Solar Energy, Analysis, Integration, Vendor Management, Troubleshooting, Avaya Technologies
Education
National University 1984 — 1990
BBA, Financial Accounting
NICE Systems July 2014 - Present
NICE Systems March 2013 - July 2014
Verint-Systems April 2011 - March 2013
Verint Systems December 2007 - April 2011
Witness Systems February 2006 - December 2007
Envision Telephony, Inc. 2002 - 2006
RefractiveWare 2001 - 2002
Skills
Team Building, Problem Solving, Leadership Experience, Call Center, Workforce Management, Business Consulting, Special Operations, Customer Retention, Project Management, SaaS, Business Intelligence, Customer Service, Process Improvement, Consulting, Professional Services, Leadership, Management Consulting, Contact Centers, Training, Program Management, Enterprise Software, Call Centers, Telecommunications, Integration, Software Documentation, Start-ups, CRM, Management, Vendor Management, Business Process..., Software Project..., Outsourcing, Product Management, Cloud Computing, Business Process, Cross-functional Team..., Business Analysis, Requirements Analysis, PMP, PMO, IVR, Service Delivery, Project Portfolio..., IT Management, Agile Methodologies, Solution Architecture, VoIP, Solution Selling, Software Development, Resource Management
Education
University of Colorado at Boulder 1992 — 1994
Willamette University 1990 — 1991
Primero Systems March 2014 - Present
Black Mountain Systems October 2009 - March 2014
Verint-Systems May 2008 - October 2009
Verint-Systems September 2006 - May 2008
InnovaSystems International LLC July 2005 - September 2006
Accredited Home Lenders July 2004 - July 2005
Skills
Microsoft SQL Server, .NET, Software Development, SQL, C#, Databases, Software Design, Professional Services, Dimensional Modeling, Software Project..., SSIS, HTML, Integration, Technical Leadership, Business Analysis, Star Schema, Database Design, Enterprise Software, Java, ASP.NET, Agile Methodologies, VBScript, Account Management, XML, IIS, Requirements Analysis, Object Oriented Design, Project Management, SDLC, Technical Recruiting, Technical Writing, Technical Training, Technical Presentations, Technical Analysis, Technical Documentation, Customer Service, Web Design, Website Development, Data Analysis, Technical Support, ETL, Atlassian JIRA, JIRA, Subversion, Data Warehousing, Scrum, CSM
Education
SDSU 1999 — 2003
Bachelor of Science (BS) Computer Science, minor in Business Administration
San Diego State University-California State University
BS Computer Science with minor in Business Administration
Verint Systems June 2008 - Present
Guidance Software July 2004 - June 2008
Citrix Systems February 1999 - July 2004
Smith Barney & Paine Webber March 1988 - January 1999
Skills
Enterprise Software, Solution Selling, Selling, Business Intelligence, Software Industry, Cloud Computing, Channel Partners, Analytics, Customer Experience, Customer Engagement, Long-term Customer..., Voice of the Customer, Workforce Management, Workforce Analytics, Cyber-security, Predictive Analytics, Fraud Detection, Performance Management, Corporate Governance, Data Governance, Sales
Education
Ohio State University
Bachelors, Business
NICE Systems January 2015 - Present
twURL Media 2008 - Present
NICE Systems October 2012 - January 2015
Verint-Systems 2009 - October 2012
Verint-Systems 2008 - 2009
Corporate Training Services 1996 - 2008
Witness Systems 2002 - 2007
New Horizons 1994 - 1996
Skills
Customer Service, Project Management, SaaS, Software Implementation, Relationship Management, Telecommunications, Team Leadership, Call Recording, Business Development, Technical Product..., Negotiation, Marketing Strategy, Contact Centers, Speech Analytics, Program Management, Business Process..., Software Deployment, Implementation..., Online Advertising, Call Center, Avaya, CTI, Call Centers, Consulting, Customer Experience, Enterprise Software, Integration, Pre-sales, Process Improvement, Professional Services, Workforce Management
Education
University of South Florida 1988 — 1995
Leto
VMware October 2012 - Present
VMware September 2010 - September 2012
Verint Systems 2006 - September 2010
Witness Systems January 2005 - 2006
Blue Pumpkin Software 2001 - 2004
US Interactive January 2000 - February 2001
Siemens Communication Software January 1996 - December 1999
Hindustan Aeronautics Ltd September 1994 - December 1995
Education
Santa Clara University 2008 — 2010
MS, Engineering Management and Leadership
National Institute of Technology Karnataka 1990 — 1994
BE, E&C
Vishwadeep Higher Secondary School 1975 — 1989
VEXIS Systems April 2013 - Present
Zeacom January 2012 - March 2013
Syntellect Inc. May 2006 - June 2011
Verint Systems May 2005 - May 2006
Edify Corporation September 1997 - May 2005
ReMACS 1994 - 1997
Chevy's Corporation 1991 - 1994
Mesick, Cohen, Wait 1988 - 1990
Skills
Unified Communications, IVR, Speech Recognition, Contact Centers, VoIP, Cisco Technologies, SIP, Call Center, CTI, Channel, Call Centers, ACD, Avaya, Routing, Vendor Management, Solution Selling, Enterprise Software, Unix, Telecommunications, Telephony, Sales Operations, SaaS, Quality Control, Sales, Pre-sales, CRM, Product Management, Professional Services, Team Leadership, Integration, Sales Engineering, Direct Sales, Troubleshooting, Managed Services, Sales Process, Cloud Computing, Account Management, Management, Salesforce.com, Process Improvement
Education
University of Florida 1986 — 1988
Masters, Architecture
Verint Systems March 2013 - Present
Enghouse Interactive September 2011 - December 2012
Enghouse Systems April 2011 - October 2011
CosmoCom January 2008 - April 2011
CosmoCom Inc. January 2007 - January 2008
CosmoCom Inc June 2000 - January 2007
Comverse 1998 - 2000
Skills
Telecommunications, VoIP, Contact Centers, IVR, Call Center, Telephony, SIP, Pre-sales, CTI, Integration, Unified Communications, Solution Architecture, Mobile Devices, Call Logging, Software Development, New Business Development, Business Development, International Sales, Sales, Account Management, Sales Management, Strategy, Management, Business Planning, Team Management, Project Management, CRM, Team Leadership, Business Analysis, Direct Sales, Partner Management, Channel Partners, Business Strategy, Enterprise Software, Cloud Computing, Call Centers, Professional Services, Start-ups, ACD, Outsourcing, SaaS, Go-to-market Strategy, SDLC, Solution Selling, Wireless, Product Management, Managed Services, Vendor Management, Leadership, IP
Education
Polytechnic University
BS, Electrical Engineering
Polytechnic University of NYU
Masters, Electrical Engineering
Verint Systems February 2014 - Present
Verint January 2012 - February 2014
Verint July 2006 - January 2012
Witness Systems (Aquired by Verint Systems) July 2006 - January 2012
Thomson Elite February 2004 - June 2006
ClientLogic 1997 - 2003
Cornerstone Direct 1992 - 1997
DialAmerica Marketing 1988 - 1992
Skills
Call Center, Customer Satisfaction, Team Building, Sales, Cross-functional Team..., Technical Support, Enterprise Software, Customer Experience, Business Process..., Quality Management, Customer Support, Software, Customer Service, Operations Management, change management, leadership, performance management, strategy, relationship management, outsourcing, escalation management, Call Centers, Strategic Planning, Performance Management, Program Management, Leadership, Outsourcing, Contact Centers, Strategy, VoIP, Team Leadership, Workforce Management, Management, Telecommunications, Training, Business Process, Account Management, Project Management, SaaS, Professional Services, CRM, Process Improvement
Education
State University of New York at Buffalo
BS, Business Adminstration
State University of New York at Buffalo - School of Management
Bachelor of Science (BS), Business Administration and Management, General
Witness Systems Account ExecutiveVerint Systems, Inc./Witness Actionable Solutions2005 - Present
Verint Systems 2005 - 2008
Education
University of California, San Diego 1991 — 1995
Verint Systems - Witness Actionable Solutions 2010 - Present
Verint 2001 - Present
Verint Systems(formerly Witness Systems) 2001 - Present
Verint Systems 2001 - Present
Education
University of California, Santa Cruz 1994 — 1998
BS, Computer Engineering
Verint Systems June 2012 - Present
Motorola Mobility September 2005 - 2011
Motorola May 1999 - September 2005
Motorola February 1993 - May 1999
Skills
Engineering Management, C++, Process Improvement, Telecommunications, Engineering, Wireless, Six Sigma, Product Development, MPEG2, Embedded Software, RTOS, C, MPEG, Device Drivers, Mobile, Software Project..., Electrical Engineering, Embedded Linux, ClearCase, Unix, Cross-functional Team..., Firmware, Application Development, Application Management
Education
New York Institute of Technology-Old Westbury
MBA, Business
State University of New York Institute of Technology at Utica/Rome
Bachelor of Science
Verint May 2012 - Present
Verint 2006 - July 2012
Verint Systems 2001 - 2006
Alis Technologies Inc. 1998 - 2001
GROUPE CERVEAU INC 1993 - 1998
Skills
Software Development, Software Design, Embedded Systems, Object Oriented Design, Software Engineering, Multithreading, Agile Methodologies, Integration, Enterprise Software, Telecommunications, Product Management, Security, TCP/IP, Scrum, Linux, Wireless, Management, Software Project..., .NET, Design Patterns, R&D, System Architecture, OOP, XML, UML, Debugging, Device Drivers, Embedded Software, Project Management, RTOS, C++
Education
Université de Montréal - Ecole polytechnique de Montréal 1987 — 1991
Verint February 2015 - Present
Verint February 2014 - February 2015
Verint February 2013 - January 2014
Verint November 2008 - February 2013
Verint Systems June 2006 - November 2008
Verint June 2004 - June 2006
Verint April 2002 - June 2004
eLoyalty 1997 - 2002
IBM Canada 1995 - 1997
Skills
Product Management, Strategic Planning, Telecommunications, Process Improvement, Analytics, Customer Experience, Enterprise Software, Call Center, Strategic Consulting, Solution Selling, Public Speaking, Speech Analytics, CTI, Call Centers, IT Strategy, Strategy, CRM, Integration, Cloud Computing, SaaS, Pre-sales, Professional Services
Education
Queen's University 1992 — 1995
Master of Science (M.Sc.), Electrical Engineering
Queen's University 1988 — 1992
B.Sc. (Honours), Mathematics and Engineering
Verint Systems March 2008 - Present
Verint Director, NPIVerint2001 - 2006
Skills
Product Management, Product Development, Product Requirements, Product Marketing, Account Management, Pre-sales, Integration, Agile Methodologies, Enterprise Software, Cross-functional Team..., Go-to-market Strategy, SaaS, VoIP, System Architecture, R&D
Education
Tel Aviv University 1992 — 1996
MBA, Information Technology & Project Management
Tel Aviv University 1988 — 1991
B.Sc. E. Engineering
Verint Systems, Inc. February 2013 - Present
Verint-Systems March 2006 - February 2013
Aspect Software April 1999 - March 2006
Siemens Rolm Communications April 1994 - April 1999
Executone Information Systems February 1990 - April 1994
Skills
Software Sales, Major Accounts, Large Account Sales, Call Center, Solution Selling, Sales, Software Industry, Enterprise Software, Unified Communications, SaaS, New Business Development, Channel, Account Management, Salesforce.com, Sales Operations, Direct Sales, Sales Process, Professional Services, Marketing Strategy, Selling, Call Centers, Analytics, Contact Centers, IVR, Lead Generation, Cloud Computing, Channel Partners, Complex Sales, Go-to-market Strategy, Networking, Pre-sales, CRM, Strategic Partnerships, Business Alliances, Sales Enablement, VoIP, Partner Management, Demand Generation, Data Center, Product Management, Telecommunications, CTI, Telephony, Outsourcing, Managed Services, Vendor Management, Avaya, Mobile Devices, Sales Engineering, Customer Experience
Education
Rutgers Business School 1985 — 1990
BS, Managment/MIS
Holy Cross HS
BroadSoft May 2015 - Present
Verint Systems 2012 - 2015
Nokia 2009 - 2011
Bell Canada January 2008 - December 2009
BCE Elix 2004 - 2008
Webhelp & QDevCo 2002 - 2003
Blueslice 2002 - 2002
Nortel 1995 - 2001
Nortel Networks 1992 - 2001
Skills
Team Building, Professional Services, Result Oriented, Contact Centers, Telecommunications, Solution Selling, Team Management
Education
Université de Sherbrooke 1987 — 1991
Bachelor, Electrical Engineering
NICE Systems July 2014 - Present
Verint-Systems September 2006 - June 2014
The Coca-Cola Company September 2005 - September 2006
Independent Consultant/Project Manager October 2002 - September 2005
Blue Pumpkin Software March 2000 - September 2002
PricewaterhouseCoopers (PwC) February 1999 - March 2000
Aegis Communications Group (f\k\a IQI and InterServ) November 1997 - January 1999
EDS-Customer Contact Management Center October 1992 - October 1997
Skills
Program Management, Process Improvement, Workforce Management, Call Centers, Call Center, CRM, Integration, Software Documentation, Enterprise Software, VoIP, Strategy, Project Management, Leadership, Business Intelligence, Team Leadership, Management, Telecommunications
Education
The University of Georgia 1984 — 1989
Bachelor of Applied Science (B.A.Sc.), Criminal Justice- Urban and Federal Law Enforcement
North Springs High School 1979 — 1984
Verint-Systems April 2013 - Present
Skills
Sales Management, SaaS, Salesforce.com, Solution Selling, Account Management, Customer Acquisition, Customer Engagement, Customer Retention, Sales Presentations, Property Management, New Business Development, Team Building, Training, Sales Operations, Marketing, Contract Negotiation, Email Marketing, Sales, Online Advertising, Online Marketing, Business Development, Management, Leadership, Cloud Computing, Marketing Strategy, Selling, CRM, Business Strategy, Lead Generation, Project Management, Sales Process, Operations Management, Cold Calling, Strategic Partnerships, Enterprise Software, Direct Sales, Competitive Analysis, B2B, Product Marketing, Product Management, Start-ups, Professional Services, Integrated Marketing, Strategy, Software Industry, Market Analysis, Analysis, Call Centers, Customer Service, Strategic Planning
Education
University of Phoenix 2001 — 2003
B. of Science, Business Management
Father Lopez Catholic High School January 2013 - Present
Verint Systems February 2008 - January 2013
Witness (now Verint) December 2005 - February 2008
Witness (now Verint) September 2004 - December 2005
Witness (now Verint) August 2003 - September 2004
Clarus Corporation March 2001 - June 2003
Technology Builders 1999 - 2001
Skills
Revenue Recognition, Forecasting, Budgets, Budget Monitoring, Accounting, Cost Accounting, Cash Management, Financial Reporting, Month End Close, Accounting System, SOX Compliancy, Sarbanes-Oxley Act, GAAP, Variance Analysis, Auditing, Consolidation, Sarbanes-Oxley, Internal Controls, Management, Finance, Process Improvement, Financial Analysis, Analysis
Education
University of Georgia - Terry College of Business 1994 — 1996
Bachelor of Business Administration (B.B.A.), Accounting
Saint Petersburg Junior College 1988 — 1992
Associate of Arts (A.A.), Accounting
Greater Toronto Airports Authority March 2014 - April 2014
Ontario Ministry of Government Services March 2013 - March 2014
Greater Toronto Airports Authority October 2012 - May 2013
The Co-operators Insurance Company July 2012 - September 2012
Government of Ontario (Ministry of Municipal Affairs and Housing) January 2012 - May 2012
Verint Systems Inc. November 2011 - December 2011
Clearstone Central Laboratories July 2011 - October 2011
St. Joseph's Health Care London June 2011 - June 2011
Verint-Systems January 2011 - March 2011
The Co-operators October 2010 - December 2010
Skills
Oracle EBS, Oracle PL/SQL..., Oracle Developer 2000, Oracle Discoverer 10g, Oracle JDeveloper, Oracle Workflow, Oracle Database 11g, Oracle SQL, Oracle Database10g, Unix Shell Scripting, Oracle Payables, Oracle Procurement, Oracle Fixed Assets, Oracle EAM, Supply Chain Management, Oracle HRMS, ADF, Business Process, AIM, Performance Tuning, SDLC, Business Analysis, Requirements Analysis, ETL, Informatica, Government, Healthcare, Insurance, Engineering, High Tech, Mining, SQL*Loader, OA Framework, PL/SQL, Oracle Reports, Oracle Discoverer, SQL, Databases
Education
University of Pune 1980 — 1983
Bachelor of Commerce (B.Com.)
UPS February 2014 - Present
Verint Systems July 2007 - April 2014
UPS September 1997 - June 2007
Diagnostic Products Corporation, Cirrus July 1995 - August 1996
New Century Education Corporation December 1990 - June 1995
New Century Education Corporation May 1990 - November 1990
Skills
Software Design, Microsoft SQL Server, SQL, Agile Methodologies, Testing, C#, .NET, Software Development, ScrumMaster, ASP.NET AJAX, Visual Basic, ADO.NET, HTML, DHTML, CSS, JavaScript, XML, SOAP, WSDL, WPF Development, WCF Services, Unit Testing, Systems Analysis, Release Management, SDLC, Scrum, Integration
Education
University of Pittsburgh 1988 — 1989
Master of Science (M.S.), Computer Science
Soochow University 1983 — 1987
Bachelor of Science (B.S.), Business Administration in Computer Science
Verint Systems March 1998 - Present
Witness Systems 1998 - Present
US Army May 1986 - November 1999
GE 1996 - 1998
Education
University of South Alabama 1986 — 1988
BS, Finance/Tax
Marion Military Institue 1984 — 1986
AA, General Studies
Marion Miltary Institute 1981 — 1984
HS Diploma
UMS 1972 — 1981
Nope
NICE Systems October 2008 - Present
Merced Systems April 2008 - September 2008
Verint Systems June 2002 - March 2008
Witness Systems/Eyretel 2002 - 2006
e-Steel 1999 - 2001
IMA January 1993 - January 2000
Skills
Enterprise Software, Management Consulting, Consulting, Cloud Computing, SaaS, Product Management, Business Intelligence, Leadership, Professional Services, Pre-sales, Analytics, Solution Selling, Management, Contact Centers
Education
University of Maryland College Park
Verint-Systems November 2010 - Present
Lagan Technologies December 2005 - November 2010
Manugistics 2005 - 2006
BenefitPoint 2000 - 2005
Skills
Content Management, Customer Analysis, CRM, SaaS, Marketing Automation, Product Management, Lead Generation, Enterprise Software, Business Intelligence, Salesforce.com
Education
University of California, Los Angeles 1996 — 2000
Art History, BA
ISC Applied Systems August 2014 - Present
Alstom Transport November 2010 - July 2014
TEKsystems April 2010 - October 2010
Exeo Systems April 2008 - February 2010
Verint Systems August 2006 - January 2008
Verint Systems June 2005 - August 2006
Averna July 2004 - May 2005
Mindready Solutions January 2000 - July 2004
Beltron Technologies May 1998 - January 2000
GRafP Technologies September 1995 - May 1998
Skills
Embedded Systems, Software Development, Software Design, Software Engineering, Embedded Software, Systems Engineering, UML, Object Oriented Design, System Architecture, TCP/IP
Education
Université de Montréal - Ecole polytechnique de Montréal 1983 — 1987
Verint Systems Business Impact ConsultantVerint2003 - 2008
Education
The University of Texas at Austin - Red McCombs School of Business
Verint Systems December 2006 - Present
Empirix, Inc. 1995 - 2006
Skills
Complete Resume Upon..., Call Center, CTI, Contact Centers, IVR, SaaS, Enterprise Software, Solution Selling, Customer Experience, Workforce Management, Telecommunications, Call Logging, Call Centers, Selling, Managed Services, Integration, CRM, VoIP, Cloud Computing, Sales Management, Analytics, Professional Services
Education
Rollins College
Bachelor of Science / Minor in Economics, Vocational Classes Florida State University
Verint Systems Director, Support ServicesHCAOctober 2005 - October 2007
WellPoint January 2003 - April 2005
Education
Pepperdine University 1995 — 1998
Verint-Systems January 2015 - Present
KANA Software July 2012 - December 2014
Sword Ciboodle, now part of KANA Software May 2011 - July 2012
Sword Ciboodle (formerly Graham Technology plc) September 2008 - July 2011
University of Edinburgh July 2007 - September 2007
Skills
Pre-sales Technical..., Deployment, Software Implementation, VMware ESX, SQL, Java, Ciboodle Platform, SQL Server, JBoss
Education
The University of Edinburgh 2004 — 2008
BSc Hons
Verint May 2014 - Present
Verint Systems May 2012 - April 2014
Verint May 2007 - May 2012
Witness Systems March 1998 - May 2007
Julie Davis Associates / Fitzgerald & Companies November 1995 - March 1998
Crescent Communicatins March 1994 - November 1995
Skills
Analyst Relations, Thought Leadership, Content Development, Corporate Communications, Marketing Communications, Lead Generation, Product Marketing, Public Relations, Strategic Communications, Program Management, Management, Professional Services, Cross-functional Team..., Strategy, Social Media Marketing, Strategic Partnerships, Enterprise Software, Salesforce.com, Strategic Planning, Product Management, Digital Marketing, Email Marketing, Marketing
Education
University of Missouri-Columbia 1991 — 1993
BJ, Journallism
Brevard College 1989 — 1991
Associates of Art
Estee Lauder January 2008 - Present
Verint-Systems June 2007 - December 2007
North Fork Bank May 1995 - May 2007
GreenPoint Bank 1995 - 2004
GPB 1995 - 1997
Skills
Cross-functional Team..., Cash Management, Payments, CPA, Treasury, Treasury Management, Accounting, Auditing, Financial Statements, Finance, Forecasting, Banking, SEC filings, Cash Flow, Hyperion Enterprise, Financial Analysis, Sarbanes-Oxley Act, Financial Reporting, Sarbanes-Oxley, Variance Analysis, Financial Modeling
Education
St. John's University, The Peter J. Tobin College of Business 1983 — 1987
Bachelors, Accounting
salesforce.com July 2012 - Present
Aspect Software September 2007 - July 2012
Verint-Systems December 2003 - October 2007
SPS Digivoice April 1995 - April 2003
Skills
Cloud Computing, Unified Communications, Call Centers, Analytics, Sales Process, Management, Contact Centers, IVR, Leadership, Sales, Business Process, Mobile Devices, Performance Management, Workforce Management, ACD, SaaS, Solution Selling, CTI, SIP, Software Industry, Avaya, Telephony, Professional Services, Outsourcing, Negotiation, Call Logging, Selling, Telecommunications, Enterprise Software, Salesforce.com, Call Center, Account Management, Managed Services, Product Management, Customer Experience, Lead Generation, Service Delivery, Go-to-market Strategy, VoIP, Strategy, Direct Sales, Video Conferencing, Vendor Management, Channel Partners, Customer Retention, Sales Engineering
Education
University of Notre Dame 2006 — 2007
Medoza College of Business
Ohio University 1987 — 1992
Copeland School of Business EW Scripps School of Communication
Verint-Systems October 2009 - Present
Aspect Software June 2006 - October 2009
Skills
CTI, Unified Communications, VoIP, TCP/IP, Vendor Management, Avaya Communication..., Avaya Technologies, Voice Recorder, Contact Center..., Software Implementation, Solution Implementation, Workforce Communications, Networking, Telecommunications
Education
Tennessee State University
Bachelor's degree
Alfresco 2011 - Present
IBBS July 2009 - 2011
Verint systems February 2007 - May 2009
Witness Systems July 2005 - February 2007
WITNESS MEXICO SYSTEMS SERVICES S.A. April 2001 - July 2005
INFORMATICA EL CORTE INGLES MEXICO July 1999 - September 2000
Skills
Enterprise Software, Pre-sales, Solution Architecture, Sales, Cloud Computing, Project Management, SaaS, CRM, Integration, Solution Selling, IP, Call Centers, Leadership, Cisco Technologies, Networking, Channel Partners, Unified Communications
Education
Universidad Autónoma de Guadalajara
Computer Sciencies
Universidad Peruana de Ciencias Aplicadas
Cibertec
EPiServer June 2015 - Present
Veeam Software February 2015 - May 2015
PGi August 2014 - January 2015
Verint Systems October 2012 - July 2014
Infor April 2011 - October 2012
Infor March 2010 - April 2011
Infor August 2009 - March 2010
Gap Inc. August 2008 - August 2009
Skills
Windows 7, Microsoft Office, SharePoint, Social Media, Social Skills, Close Attention to..., B2B software, Corporate Communications, Internal Communications, High School/College..., Boulder Logic, ARchitect, Corporate Events, Industry Analyst..., Project Management, Communications Planning, Press Releases, Enterprise Software, Lead Generation, Social Media Marketing, Market Research, Marketing, Strategic Partnerships, Strategy, SaaS, Salesforce.com
Education
The Ohio State University - The Max M. Fisher College of Business 2004 — 2009
BS, Business Marketing
Buckeye Valley High School 2000 — 2004
Government Contractor November 2014 - Present
Kaiser Permanente August 2009 - July 2012
Verint Systems 2003 - 2009
U.S. Department of Labor 1998 - 2002
AT&T 1995 - 1998
Skills
Business Process..., Process Improvement, Call Centers, Performance Management, Strategy, Telecommunications, Strategic Planning, Management, Training, Performance Improvement, Customer Satisfaction, Vendor Management, Outsourcing, BPO, Customer Experience, Program Management, Project Management, CRM, Business Intelligence, Management Consulting, Contact Centers, Public Speaking, Leadership, Workforce Management, Call Center, Strategic Communications, Team Leadership, Operations Management, Consulting, Enterprise Software
Education
University of Virginia Darden School of Business 1995 — 1995
Managing Critical Resources
The University of Texas at Austin
BA, Spanish, Linguistics, Sociology
Verint-Systems August 2010 - Present
GENPACT LLC April 2004 - August 2010
GENPACT LLC 2004 - 2010
Education
Osmania University 2000 — 2003
MCA
CD-adapco October 2011 - Present
Verint Systems December 2006 - July 2011
First Data Corporation September 1998 - November 2006
The Dreyfus Corporation 1985 - 1997
Skills
Human Resources, Employee Relations, Talent Acquisition, Performance Management, Talent Management, HRIS, Onboarding, Deferred Compensation, Workforce Planning, Employee Engagement, Technical Recruiting, Succession Planning, Program Management, Training, Applicant Tracking..., Management, HR Policies, Personnel Management, Benefits Administration
Education
Pace University - Lubin School of Business 1983 — 1985
BBA, Human Resources
Verint Systems December 2001 - Present
Verint-Systems December 2001 - Present
Skills
Integration, Solutions Design
Education
MNR College 1998 — 2000
Masters in Computer Science
Sravanti Junior College 1992 — 1994
Osmania University
Verint-Systems March 2012 - Present
HP Enterprise Services December 2002 - Present
TV Guide 1990 - 2002
Skills
Requirements Gathering, Business Analysis, Cross-functional Team..., Program Management, Change Management
Education
Oklahoma State University 1986 — 1996
The University of Kansas August 2014 - Present
Verint-Systems May 2015 - August 2015
Agile Technology Solutions May 2014 - August 2014
The University of Kansas February 2014 - May 2014
Tata Consultancy Services September 2012 - December 2013
Tata Consultancy Services October 2011 - September 2012
Skills
C, Microsoft Office, Microsoft Excel, Java, JavaScript, SOAP, Spring MVC, REXX, Perl, JCL, HTML, SQL, DB2, Oracle, MySQL, PHP, Selenium Testing, JMeter
Education
The University of Kansas 2014 — 2015
Master's Degree, Computer Science, A
srkrengineering college 2007 — 2011
Standard & Poor's May 2014 - Present
Verint Systems July 2012 - Present
Niksun Inc March 2007 - July 2012
Lenel Systems International June 2006 - November 2006
Skills
Quality Assurance, Linux, Product Management, Unix, TCP/IP, Test Automation, Perl, Software Quality..., Agile Methodologies, SDLC, Testing, XML, Software Development, Test Cases, Test Planning, Software Engineering, Shell Scripting, JIRA, Unix Shell Scripting, Manual Testing
Education
Rochester Institute of Technology 2005 — 2008
M.S, Information Technology
D.Y Patil 2001 — 2004
B.E, Information Technology
Terna Polytechnic, Mumbai 1998 — 2001
Diploma, Computer Technology
Verint-Systems August 2012 - Present
SMSC March 2011 - August 2012
Motorola Solutions March 2006 - May 2011
Weight Watchers International July 2002 - March 2006
Ernst & Young LLP October 1998 - July 2002
Skills
Financial Reporting, Accounting, Sarbanes-Oxley Act, Financial Analysis, Auditing, Forecasting, SAP, Finance, Budget, Process Improvement, Financial Modeling
Education
Quinnipiac University 1995 — 1998
Bachelors
Ultra Pro Corporation March 2008 - Present
Verint systems December 2006 - January 2008
GITI TIRE April 2005 - May 2006
Coaster Company of America February 2004 - March 2005
Skills
Financial Analysis
Education
University of California, Los Angeles 2000 — 2003
BA, Business Economics
Verint Systems May 2011 - Present
IGN Entertainment July 2011 - August 2011
Powerset November 2007 - October 2010
Skills
HTML, Linguistics, CSS, Python, Research, Analysis
Education
UC Santa Cruz 2002 — 2006
BA, Linguistics
University of California, Santa Cruz 2002 — 2006
Linguistics
Lumos Networks September 2013 - Present
XO Communications February 2010 - April 2013
Verint-Systems March 2007 - December 2008
Education
Radford University 1978 — 1982
Political Science and Government
Radford University