Concentrix Company
Industry: Media company
DescriptionConcentrix, a business services company, is a subsidiary of SYNNEX Corporation since 2006. Its parent, SYNNEX sits at number 198 on the Fortune 500 listing. Concentrix is headquartered in Greenville, SC. Headquarters: California, United States Number of employees: 225,000 Founded: 1983 Number of locations: 125 Subsidiaries: Convergys, Tigerspike, Parent organization: Synnex
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Concentrix Employees
Concentrix February 2015 - Present
Morley October 2014 - February 2015
Morley August 2006 - October 2014
Bronners August 2004 - September 2006
Skills
Customer Service, Customer Satisfaction, Leadership, Team Leadership, Account Management, Call Centers, Management, Process Improvement, Training, Time Management, Microsoft Excel, Customer Retention, Microsoft Office, CRM, Coaching, Operations Management, Social Media, Marketing, Teamwork, Outlook, PowerPoint, Team Building, Microsoft Word, Organizational...
Education
Delta College 2015 — 2017
Associate's degree, Business Administration and Management, General
Concentrix April 2015 - September 2015
Tele Reach December 2014 - April 2015
Sound Packaging August 2013 - November 2014
welch packaging May 2012 - May 2013
Staffmark May 2011 - May 2012
Wells Fargo January 2010 - May 2011
Oaks of west kettering 2009 - 2010
Dutch Village Apartments February 2008 - February 2009
Skills
Customer Service, Training, Data Entry, Communication, Supervisory Skills, Call Centers
Education
Everest University-Tampa 2015 — 2017
Associate's degree, Business, 3.5
Meadowdale high 2004 — 2005
diploma
Sealed Air Corporation September 2015 - Present
Sealed Air Corporation July 2013 - Present
Concentrix January 2012 - June 2013
Concentrix January 2011 - November 2012
Peterson Computer Technology June 2007 - January 2011
Century 21 Country North Inc April 2006 - May 2007
D.A.S. Diversified Inc August 2005 - April 2006
Skills
CCNA, Cisco Technologies, Cisco Call Manager, Network Engineering, VPN, Switches, LAN-WAN, Routing, DHCP, EIGRP, Wireless Networking, Cisco IOS, Troubleshooting, WAN, Microsoft Exchange, Active Directory, Project Management, Leadership, VMware, Cisco UCS, SAN, Management, Training, VoIP, Visio, Business Continuity, Network Security, Linux, Disaster Recovery, Change Management, Budgets, Forecasting
Education
Colorado Technical University-Online 2005 — 2011
Bachelor of Science in Business Administration, Information Technology, 3.58
Rock Valley College 2006 — 2010
Associates of Applied Science, Cisco Networking, 3.92
Rock Valley College 2006 — 2010
Associates of Applied Science, Advanced Cisco Networking, 3.92
Concentrix February 2014 - Present
IBM- CRM IT 2004 - February 2014
IBM GPS August 2000 - February 2014
Skills
ITIL, IT Service Management, Sales Management, Product Management, Team Leadership, Solution Architecture, Customer Service, Telecommunications, Requirements Analysis, Integration, VoIP, Strategic Planning, Unix, Cloud Computing, Vendor Management, Business Process...
Education
Governors State University
Concentrix September 2015 - Present
Party City May 2012 - December 2013
College Summit June 2011 - January 2013
North Florida Christian School January 2012 - May 2012
Baskin Robbins May 2008 - August 2011
The Moore Law Firm LLC June 2007 - August 2009
Skills
Microsoft Office, PowerPoint, Customer Service, Social Media, Teamwork, Public Speaking, English, Windows, Event Planning, Team Leadership, Time Management, Programming, Teaching, Editing, Leadership, Public Relations, Facebook, Social Networking, Event Management, Microsoft Word, Microsoft Excel, Research, Leadership Development, Data Entry, Music, Nonprofits, Community Outreach, Retail, Photoshop, Sales, Management, Social Media Marketing, Advertising, Team Building, Outlook, Marketing Strategy
Education
Florida A&M University 2010 — 2014
Political Science and Government with a Minor in Education
Sumter High School 2006 — 2010
High School Diploma, High School/Secondary Diplomas and Certificates
Maryland State Department of Education January 2015 - Present
Concentrix July 2006 - February 2014
Skills
Process Improvement, Microsoft Office, Auditing, Customer Service, Management, Training, Project Management, Analysis, Performance Management, Team Leadership, Microsoft Excel, Call Centers, Team Management, Government Accounting
Education
Philippine School of Business Administration 2007 — 2009
Bachelor of Science (B.S.), Accountancy
Far Eastern University 1998 — 2002
Bachelor of Science (B.S.), Financial Accounting
Health Dialog March 2010 - Present
Health Dialog September 2008 - March 2010
Iron Mountain July 2003 - 2008
The RehabGYM Inc. 2003 - 2004
The RehabGYM Inc. 2003 - 2004
The RehabGYM Inc. 2003 - 2004
Concentrix March 1999 - July 2003
The RehabGYM Inc. 2002 - 2003
Danka Office Imaging January 1997 - March 1999
Eastman Kodak June 1982 - January 1997
Skills
Salesforce.com, Sales Process, Miller Heiman, Customer Relations, Customer Service, Customer Satisfaction, Customer Education, Customer Focus, Customer Engagement, Customer Development, Leading People, Team Leadership, Change Leadership, Strategic Thinking, Business Strategy, Account Management, Executive Management, Change Management, Process Engineering, Process Improvement, Process Development, Process Management, Healthcare, Document Management, Call Center, Call Center Leadership, Driving Results, Driving Change, General Management, Healthcare Information..., Healthcare Management, Health Coaching, Care Management, Thought Leadership, International Business, Strategic Planning, Business Planning, Project Implementation, Client Services, Client Retention, Client Development, Client Acquisition, Client Implementation, Client Relationship..., Coaching, Customer Retention, P&L, Business Process, CRM, Leadership
Education
Clarion University of Pennsylvania 1979 — 1982
BSBA, Business and Information Systems
Concentrix February 2014 - Present
IBM October 2013 - January 2014
IBM February 2012 - September 2013
TeleTech February 2010 - February 2012
TeleTech 2008 - February 2010
TeleTech 2002 - 2008
Skills
Business Management, New Business Development, Operations Management, Operational Excellence, Workforce Management, Training & Development, Training Delivery, Profit & Loss Management, Creative Strategy, Revenue Forecasting, Forecast Modeling, Client Services, Client Relationship..., Contract Negotiations, Contract Development, Change Management, Organizational..., Cost Reduction, Pre-sales, Business Assessments, International Project..., Account Management, Team Building, Management, CRM, Start-ups, Employee Training, Call Centers, Service Delivery, Leadership, Contract Management, Program Management, Contract Negotiation, Forecasting, Business, Customer Experience, BPO, Training, Team Leadership, Coaching, Strategic Financial..., Customer Satisfaction, Strategy, Vendor Management, Income Statement, Outsourcing, Performance Management, Process Improvement, Business Process, Financial Services
Education
Cornell University - Johnson Graduate School of Management 2008 — 2008
Certificate, Executive Leadership
Penn State University 1999 — 2001
Creative Writing
Accenture July 2015 - Present
BCforward February 2015 - July 2015
inSync Staffing October 2014 - January 2015
McGrath Systems October 2014 - October 2014
Concentrix July 2014 - October 2014
NexxLinx March 2014 - July 2014
Blizzard Entertainment June 2012 - January 2014
Excel Learning Center May 2012 - June 2012
College of Healthcare Professions August 2011 - November 2011
Visiting Physicians Association November 2010 - January 2011
Skills
Healthcare, Phlebotomy, Injections, Cpr Certified, Customer Service, Singing, Vital Signs, EKG, Teaching, Medicine, Hospitals, Troubleshooting, Time Management, Medical Assisting, Medical Records, Teamwork, Microsoft Excel, CPR Certified
Education
Medical Careers Institute 2004 — 2005
Associate's of Applied Science, Medical Assistant, 3.87
Elgin Community College 1997 — 1997
Hawkes Learning Systems April 2014 - Present
Tiger's Pizza and Subs January 2009 - November 2013
Concentrix January 2008 - June 2008
Skills
HTML 5, MathML, Flash Animation, Microsoft Office, CSS3, Adobe Fireworks, Dewey Decimal System, AACR2, Library of Congress..., CSS, Analysis, OS X, HTML
Education
Rutgers University-New Brunswick 2011 — 2014
Master of Library & Information Science (MLIS), Digital Libraries, GPA 3.92
Clemson University 2000 — 2005
Bachelor of Science (BS), Physics
Sealevel Systems, Inc. March 2011 - Present
The Cliffs Communities June 2007 - December 2010
Concentrix November 2004 - June 2007
Main Street Events May 2002 - June 2007
Skills
Project Bidding, Strategic Planning, Forecasting, Account Management, Business Development, Sales, Sales Management, Sales Operations, Contract Negotiation, Management, CRM, Selling, Solution Selling, Negotiation, Leadership, Event Planning
Education
Clemson University 1997 — 2002
Bachelor's Degree, Travel and Tourism Management
University of South Carolina - The Moore School of Business 2012 — 2012
New Tactics in Consultative-Level Sales, Professional Sales Training
Fred Pryor 2011 — 2011
Guerrilla Selling, Professional Sales Training
Hospitality Marketing Solutions 2007 — 2007
Converting Inquiries and Hospitality Selling Skills, Professional Sales Training
Concentrix August 2014 - October 2014
Coast Professional, Inc. April 2014 - June 2014
Unisys 2010 - 2011
GLOBALINX September 2007 - April 2008
Finger Lakes Community College September 2006 - May 2007
PC Trends September 2005 - October 2006
Skills
Information Technology, Business Communications, Customer Service, Hands-on Problem Solver, Team Leadership, Professional Mentoring, Active Directory, Technical Support, Help Desk Support, Networking, Hardware
Education
Finger Lakes Community College 2011 — 2013
A.A.S. - In Progress, Fine and Studio Arts, Graphics Design
Finger Lakes Community College 2006 — 2007
A.A.S. - Employed before completion, Computer Technology/Computer Systems Technology
Mount Morris Central School 1998 — 2001
Regents Diploma, Computer Information Systems
Concentrix 2014 - Present
IBM 2010 - 2014
Convergys 2008 - 2010
Cognizant Technology Solutions 2001 - 2007
Alexander Ogilvy Public Relations 2000 - 2001
COMSYS/Metamor Worldwide 1990 - 2000
INTERACT - International Business and Government Action, Inc. 1988 - 1990
United States Senate Committee on Foreign Relations 1984 - 1988
Skills
Corporate Citizenship, Corporate Social..., Outsourcing, IT Strategy, Professional Services, SaaS, Program Management, Business Development, Pre-sales, Cloud Computing, Vendor Management, Enterprise Software, CRM, Business Intelligence, IT Outsourcing, Business Process..., Management, Strategic Partnerships, Process Improvement, Start-ups, Strategy, Business Analysis, Management Consulting, Business Process, Cross-functional Team..., Consulting, Business Transformation, Software Project..., Integration, Business Alliances, Social Responsibility, Community Outreach, Public Relations, Non-profit Leadership, NGOs, Fundraising
Education
Golden Gate University, School of Law
Juris Doctor (J.D.), Law
University of San Diego/Universite de Paris IV Sorbonne
Certificate in International Law
Ursinus College
BA, International Relations
Lehigh University
Hahnemann Program
Concentrix August 2015 - Present
Lowe's Companies, Inc. October 2014 - June 2015
Quality Inn February 2014 - October 2014
Embassy Suites May 2013 - February 2014
Sisters of Sacred Insanity January 2013 - February 2014
Hampton February 2010 - May 2013
Spirit of Life Ministries 1999 - 2010
Wanda Biggs for City Council At-Large April 2000 - December 2005
Skills
Community Outreach, Customer Service, Nonprofits, Event Planning, Hair Cutting, Sales, Customer Satisfaction, OnQ, Interfaith Minister, Strategic Planning, Customer Oriented, Data Entry, Outlook, PowerPoint, Microsoft Office, OS X, Mac OS, Galexy Light Speed, Event Management, Social Media, Microsoft Excel, Microsoft Word, Time Management, Hospitality, Hotels, Social Networking, Leadership, Training, Front Office, Public Speaking, Team Building, Marketing, Inventory Management, Public Relations, Social Media Marketing, Management, Teamwork, Team Leadership, Retail, Employee Training, Editing, Project Management, Telephone Skills, Research, Coaching, Account Management, Hiring, Budgets
Education
Fortis College 2014 — 2015
Associate of Science (A.S.), Business Administration and Management, General
Health and Style Institute 2010 — 2012
Diploma, Cosmetology, Skin, and Nail
Trinity High School Trinity NC 1999 — 2003
High School Diploma, Trinity High School
Concentrix September 2014 - Present
Internal Revenue Service January 2013 - 2013
UnitedHealthcare 2011 - 2012
Spectrum Health February 2004 - May 2009
Skills
Data Entry, Outlook, Customer Service, Event Planning, Microsoft Word, Time Management, Microsoft Office, PowerPoint, Teaching, Community Outreach, Typing, Public Speaking, Childcare, Curriculum Design, Interpersonal..., Classroom Management, 10 Key, Access, Medical Terminology, Home Care, Video Conferencing, Networking, Team Leadership, ICD-9, Microsoft Excel, Fundraising, Nursing Care, On-call Support, Research, Team Building, Leadership, Event Management, Public Relations, Coaching
Education
Grand Rapids Community College
Associate of Arts (A.A.)
Ottawa Hills High School
Sealed Air May 2015 - Present
Computech February 2001 - Present
Windstream Communications November 2014 - January 2015
Concentrix April 2014 - September 2014
Windstream Communications 2014 - 2014
Windstream Communications 2014 - 2014
Link Systems, Greenville SC July 2001 - October 2004
Kellwood Company January 2000 - January 2001
Skills
Windows, Network Administration, Outlook, Microsoft Office, C, CCNA, Microsoft Word, Customer Service, Microsoft Excel, PowerPoint, English, Editing, CompTIA A+ Certification, CompTIA A+, Troubleshooting, Technical Support, Servers, Switches, Routers, Networking, Cisco Technologies, LAN-WAN, CompTIA, Firewalls
Education
Greenville Technical College 2012 — 2013
Associate of Science (A.S.), Computer Science, Currently Attending
The University of Memphis 1982 — 1987
Bachelor of Science (BS), Electrical and Electronics Engineering, Graduated
MatchStar Venture Search February 2012 - Present
Concentrix November 2009 - January 2012
MatchStar Venture Search July 2006 - October 2009
United Rentals December 2004 - June 2006
Copart February 2003 - July 2004
Skills
Research, Market Research, Database Administration, Call Center..., Email Marketing, CRM Program Management, Screening Resumes, Sourcing, Recruiting, Social Recruiting, Customer Satisfaction, Vendor Management, Call Centers, Process Improvement, Customer Retention, CRM
Education
Clemson University
BS, Business Management
Broome High School
Concentrix February 2014 - Present
IBM Global Process Services October 2012 - January 2014
Nokia Services 2008 - February 2012
Nokia 2000 - 2008
American Express 1997 - 2000
American Express 1997 - 2000
Skills
Program Management, Quality Management, Continuous Improvement, ITIL, Customer Satisfaction, Planning, Service Management, IT Service Management, Business Process, Six Sigma, Change Management, Process Development, Metrics, Telecommunications, Vendor Management, CMMI, Operational Excellence, Process Improvement, Business Process..., Agile, Operations Management, Process Management, Problem Solving, Cross-functional Team..., Coaching, Root Cause Analysis, Team Building, Balanced Scorecard, Business Strategy, Performance Management, Software Project..., Customer Relations, Quality Systems, Risk Management, Strategic Planning, Project Planning, Supply Chain Management, Quality Assurance, Team Leadership, Scrum, Service Delivery, Mobile Devices, Leadership, Virtual Teams, Agile Methodologies, Cloud Computing, Outsourcing, Business Transformation, Project Portfolio..., PMP
Education
Florida Institute of Technology 2011 — 2014
Master of Science Information Technology, Management Information Systems, General, 3.8
University of California, Santa Barbara 1986 — 1989
BA, Political Science International Relations
Acalanes High school 1979 — 1983
SYNNEX April 2011 - Present
Concentrix April 2011 - March 2012
Verizon November 2009 - March 2011
Verizon July 2006 - July 2009
Sprint September 2002 - July 2005
Sprint June 2001 - August 2002
Skills
Sales Management, New Business Development, Customer Relations, Team Building, Social Networking, Databases, Dependable Team Player, Access, Process Improvement, Customer Retention, Customer Service, Sales Process, Sales Operations, Management, Wireless, Account Management, Business Development, Solution Selling, Channel Partners, Sales, Product Marketing
Education
Greenville Technical College 2001 — 2002
Business, Management, Marketing, and Related Support Services
CooperVision March 2013 - Present
The Gunlocke Company LLC March 2007 - January 2013
One Communications August 2005 - December 2006
Concentrix December 2004 - August 2005
Skills
Process Improvement, Outlook, Microsoft Office, Customer Service, Microsoft Excel, Project Management, Software Documentation, Troubleshooting, Microsoft Word, PowerPoint, Continuous Improvement, Photoshop, HTML, Illustrator, SharePoint, Sales, Windows 7, VMware, MS Project, XP, ITIL, New Business Development, Technical Support, Servers, Windows, Switches, Access, Software Installation, Visio, Change Management, System Administration, Call Center, Windows Server, Active Directory, Leadership, Coaching, Disaster Recovery, Microsoft Exchange, Manufacturing, Laptops, Vendor Management, VMware Workstation, DNS, Cisco Technologies, Telecommunications, Networking, Training, Management, Printers, Unix
Education
ITT Technical Institute-Indianapolis 2010 — 2013
AAS, Information Systems Administration
Corning Community College 1996 — 1997
Criminal Justice/Police Science
Concentrix April 2014 - Present
Concentrix February 2014 - April 2014
IBM February 2008 - April 2014
IBM January 2005 - January 2008
RBC Insurance Services (Formerly Liberty Insurance Services) June 1997 - December 2004
Skills
Requirements Analysis, Business Analysis, SDLC, Requirements Gathering, Business Requirements, IT Management, PMP, Data Warehousing, Visio, Risk Management, Management, Governance, Process Improvement, Software Project..., Integration, Disaster Recovery, PMO, Vendor Management, Leadership, Business Process, Business Intelligence
Education
Clemson University 1990 — 1996
Bachelor of Science (B.S.), Mathematical Sciences
Concentrix August 2015 - September 2015
Zaxby's Franchising, Inc. February 2015 - August 2015
Donnelly Communication November 2014 - December 2014
Office Depot July 2013 - November 2014
Zaxby's Franchising, Inc. January 2013 - May 2013
Famous Footwear June 2011 - January 2012
Skills
Customer Satisfaction, Sales, Customer Service, Cashiering, Call Centers, Data Entry, Inventory Management, Telephone Skills, Retail
Education
Georgia Perimeter College 2013 — 2014
Valdosta State University 2012 — 2012
Pschology
Special Devices, Inc. March 2015 - Present
Concentrix September 2014 - March 2015
HotChalk, Inc. April 2013 - September 2014
HCM Staffing Inc. February 2011 - April 2013
Skills
Recruiting, Cold Calling, Team Building, Negotiation, Microsoft Office, Customer Service, Outlook, Process Improvement, Account Management, Strategic Planning, Microsoft Excel, CRM, Sales, Coaching, Leadership, Management, Employee Relations, Marketing, Social Media, Vendor Management, Social Media Marketing, Team Leadership, Talent Acquisition, Access, Human Resources, Leadership Development, Training, Advertising, Applicant Tracking..., Employee Benefits, Business Analysis, Social Networking, Budgets, Project Management, Online Marketing, Entrepreneurship, Online Advertising, Sourcing, Interviews, Call Centers, Performance Management, Onboarding, Start-ups, Organizational..., Resume Writing
Education
Colorado State University-Global Campus 2014 — 2016
Bachelor of Science (BS), Human Resource Management with a specialization in Organizational Leadership, 4.0
Kelly Services 2015 - Present
Concentrix 2014 - 2015
Concentrix 2014 - 2015
Knox Virtual Solutions 2012 - 2015
OptiCare Managed Vision 2012 - 2013
UnitedHealth Group 2009 - 2011
UnitedHealth Group 2008 - 2009
Skills
Management, Training, Leadership, Problem Solving, Quality Assurance, Process Improvement, Call Centers, Customer Service, Customer Service..., Performance Management, Supervisory Skills, Call Center..., Customer Service..., Customer Service..., Customer Satisfaction, Team Building, Team Leadership, Microsoft Excel, Account Management, Professional Mentoring, Peer Mentoring, Employee Training, Cross-functional Team..., Team Motivation, Analysis
Education
Georgia State University
Small Business Administration/Management
Georgia State University
Business Management
Southwest Network November 2014 - Present
Candid Eye Filmworks September 2014 - Present
Attar Emporium January 2012 - Present
Concentrix August 2013 - September 2014
The Crossroads, Inc. June 2010 - December 2012
American Class Taxi 2009 - 2009
Skills
Peer Support, Peer Mentoring, Recovery Coaching, Community Outreach, Mental Health, Psychotherapy, Psychology, Research, Teaching, Public Speaking, Customer Service, Microsoft Office, PowerPoint, Microsoft Word, Microsoft Excel, Crisis Intervention, Mental Health Counseling
Education
Grand Canyon University 2012 — 2014
Professional Counseling
Columbia College Chicago 1993 — 1996
Bachelor's Degree, Cinematography and Film/Video Production, Graduated
Freelance Writer May 2013 - Present
St. Philip March 2015 - September 2015
AW Media, Inc. January 2015 - June 2015
The Writing Barn September 2014 - November 2014
Concentrix June 2014 - August 2014
Lane Bryant May 2014 - June 2014
Charity Dynamics February 2014 - April 2014
Cost Plus World Market August 2013 - February 2014
Progress Coffee September 2012 - April 2013
Starbucks November 2009 - June 2012
Skills
Creative Writing, Editing, Copy Editing, Social Media, Event Planning, Blogging, Microsoft Office, Public Speaking, iMovie, Research, Copywriting, Facebook, Twitter, Tumblr, Transcription, Journalism, Proofreading, Press Releases, Feature Articles, WordPress, Fact-checking, Fiction Writing, Photography, AP Style, Writing, Social Networking, Web Content, InDesign, Customer Service
Education
Columbia College Chicago 2008 — 2012
Bachelor's Degree, Creative Writing
Lake Travis High School 2003 — 2007
RNDC October 2014 - Present
Hay Distributing, Inc June 2014 - October 2014
Riverside High School August 2013 - June 2014
Concentrix May 2013 - August 2013
Complete Communications May 2012 - February 2013
Dick's Sporting Goods October 2011 - May 2012
West Texas Roughnecks February 2010 - June 2010
Skills
Sales, Fitness Training, Marketing Communications, Corporate Communications, Public Relations, Telecommunications, Mobile Technology, Customer Service, Coaching, Event Planning, Marketing
Education
Gardner-Webb University 2004 — 2008
Bachelor of Science (B.S.), Sport and Fitness Administration/Management
Concentrix June 2013 - Present
SCOR September 2012 - November 2012
Rite Aid Pharmacy February 2012 - August 2012
Furman University August 2011 - December 2011
Furman University May 2009 - July 2009
Furman University August 2008 - May 2009
Skills
Microsoft Office, Research, Program Management, Management, Data Analysis
Education
Furman University
Bachelor of Science, Mathematics-Economics
PeopleFlow August 2015 - Present
Spatial DNA Informatics August 2015 - Present
NXTGEN Services Inc. March 2015 - Present
Oneworld Smart Solutions Inc. February 2015 - June 2015
Concentrix January 2013 - February 2015
VisionMAX March 2012 - January 2013
IBM March 2009 - March 2012
IBM January 2007 - February 2008
IBM January 2007 - June 2007
IBM January 2006 - December 2006
Skills
Solution Selling, Account Management, Integration, Sales, Business Development, Digital Media, POS, Leadership, Customer Experience, Retail, CRM, Outsourcing, Thought Leadership, IT Outsourcing, Salesforce.com, Software Development, BPO, Software Implementation, Analytics, Consumer Products, Leadership Development, Project Coordination, Teamwork, Virtual Teams, Healthcare Information..., Strategy, Management
Education
Georgian College 1997 — 2001
Hotel And Resort Admin
Concentrix February 2014 - Present
IBM March 1998 - January 2014
Skills
Project Management, Software Project..., Business Analysis, Requirements Analysis, Integration, Requirements Gathering, Enterprise Software, Process Improvement, Business Intelligence, Testing, Disaster Recovery, Operating Systems, Data Center, Servers, Management, Security, System Administration, IT Management, Leadership, Strategic Planning
Education
Clemson University 1988 — 1992
Bachelor of Science (B.S.), Marketing
Clemson University - College of Business and Behavioral Science 1988 — 1992
BS, Marketing
Concentrix August 2012 - Present
Internal Revenue Service January 2008 - June 2011
Bank of America April 2010 - October 2010
Bank of America June 2005 - April 2010
Sitel February 2001 - December 2004
Skills
Outlook, Microsoft Office, Microsoft Excel, Budgets, Process Improvement, Microsoft Word, IEX TotalView, Avaya CMS, Avaya Predictive Dialer, CT Vision, FACS, VB script, Light Link Server, Customer Service Skills, Call-Handling Statistics, Calling Campaigns, Aux Usage Compliance, Business Documentation, Escalation Desk Tasks, Tax Examiner, Operations Analysis, Technical Support, Analysis, Avaya, Call Centers, Documentations, Human Resources, Management, Operational Analysis, VBScript, Customer Service, Training, Vendor Management, Documentation, Leadership, Troubleshooting
Education
Keller Graduate School of Management of DeVry University 2004 — 2008
Master of Business Administration (MBA), Accounting
Keller Graduate School of Management of DeVry University 2004 — 2007
Master Accounting and Financial Management, Finance and Financial Management Services
DeVry University-Georgia 2001 — 2003
Bachelor's of Science, Computer Information Systems
Shellpoint Mortgage Servicing April 2015 - Present
Concentrix July 2014 - April 2015
JPMorgan Chase October 2011 - June 2013
The United Way of The Coastal Empire October 2008 - January 2010
FAMS February 2005 - July 2006
FAMS February 2005 - July 2006
Citigroup May 2002 - January 2004
Citi January 2000 - January 2002
Bank of America September 1996 - July 2000
Skills
Leadership, Software Documentation, Call Center, Call Centers, Training, Customer Satisfaction, Management, Customer Service, Credit, Microsoft Excel, Team Building, Marketing, Loss Mitigation, Short Sales, Deed in Lieu, Mortgage Servicing, Microsoft Word, Budgets, Vendor Management, Outlook, Customer Experience, Negotiation, Loans, Team Management, Coaching, Risk Management, Finance, Financial Services, Banking, Insurance, Credit Cards, Analysis, Process Improvement, Business Analysis, Employee Benefits, Mortgage Lending
Education
Florence-Darlington Technical College 2013 — 2014
University of North Carolina at Greensboro 1994 — 1996
Southern Pines Elementary
Concentrix April 2015 - Present
Advicare Corp. October 2014 - April 2015
Advicare Corp. May 2014 - October 2014
Gallivan, White & Boyd, P.A. August 2005 - March 2014
Skills
Litigation, Business Litigation
Education
Emory University School of Law 2002 — 2005
Juris Doctor, Law
Washington and Lee University 1997 — 2001
B.A., English
Rye High School 1993 — 1997
Whitestone Capital, LLC January 2015 - Present
Concentrix February 2014 - October 2014
IBM January 2006 - January 2014
US Army Reserve September 2011 - November 2012
RBC Insurance 2001 - 2005
Liberty Insurance Services September 1992 - January 2001
Skills
IT Strategy, Program Management, Outsourcing, Project Portfolio..., Risk Management, Business Analysis, Business Process..., Process Improvement, Vendor Management, Leadership Development, Leadership, Strategic Planning, Project Management, PMO, Disaster Recovery, IT Management, CRM, Management Consulting, Resource Management, Business Transformation, Management, Change Management, Operations Management, Business Strategy, Project Planning, PMP, Business Process, Professional Services, Enterprise Architecture, Security, Integration, Cross-functional Team..., Requirements Analysis, Life Insurance, Governance, Business Intelligence, Project Delivery, SDLC, Cloud Computing, U.S. Army, Team Leadership, Strategy, IT Service Management, Software Project..., ITIL, Analysis, Enterprise Software, Service Delivery, Leadership Development..., Conflict Resolution
Education
United States Army Sergeants Major Academy 1997 — 1997
Clemson University 1971 — 1977
BA, Economics/Political Science
Colorado School of Mines August 2015 - Present
Concentrix June 2015 - Present
Colorado School of Mines August 2014 - May 2015
Macy + Associates May 2011 - August 2014
Normandale Community College July 2011 - June 2012
Toast of the Town Fundraising Normandale Community College May 2011 - November 2011
and Academic Planning Center Normandale Community College October 2010 - July 2011
Normandale Community College July 2010 - June 2011
Normandale Community College August 2010 - December 2010
Skills
Student Leadership, Customer Satisfaction, Customer Service, Sales, Time Management, Public Speaking, Event Planning, Leadership Development, Facebook, PowerPoint, Microsoft Word, Microsoft Office, Teamwork, Leadership
Education
Colorado School of Mines 2012 — 2015
Bachelor's in Petroleum Engineering, Petroleum Engineering
Normandale Community College 2009 — 2012
Associate of Arts (AA), Petroleum Engineering
Concentrix June 2014 - Present
Georgia Perimeter College August 2011 - Present
Skills
Microsoft Office, Windows Vista, Windows 7, Windows 2000, Access, Customer Service, Customer Satisfaction, Customer Support, Time Management, Library Reference, Troubleshooting, Computer Hardware, Technical Support, Microsoft Windows 98, Windows XP Pro, Microsoft Exchange, Adobe Acrobat, Online Research, Operating Systems, Help Desk Support, Hardware, System Administration, Software Installation
Education
Clayton State University 2014 — 2016
Information Technology
Georgia Perimeter College 2011 — 2013
Associate of Science (A.S.) Business Administration, Business Administration and Management, General
Quiklink Technologies March 2013 - Present
ITT Technical Institute March 2014 - Present
Concentrix October 2011 - January 2014
AT-NET Services, Inc. August 2009 - October 2011
SDI Networks April 2006 - August 2009
Furman University September 2004 - April 2006
Skills
Cisco Technologies, VoIP, CCNA, VPN, Unified Communications, Switches, Networking, LAN-WAN, Network Security, Network Engineering, Troubleshooting, Network Design, Cisco Call Manager, Telecommunications, Cisco Routers, Firewalls, WAN, Virtualization, Routing, Microsoft Certified..., Project Management, Wireless Networking, Broadsoft, Brocade Certified..., Hosted Voice, Teaching
Education
Furman University 2003 — 2007
Bachelors of Science, Information Technology
Concentrix February 2014 - Present
Concentrix November 2011 - January 2014
Verizon Business March 2011 - October 2011
Direct Alliance, a TeleTech Company May 2008 - February 2011
Arete Sleep Health May 2007 - May 2008
Arete Sleep Health September 2004 - May 2007
Insight January 2003 - August 2004
Insight January 2002 - January 2003
Insight January 2001 - January 2002
Insight January 2000 - January 2001
Skills
Strategic Partnerships, Marketing Strategy, Business Strategy, Strategic Planning, Team Leadership, Program Management, Outsourcing, Multi-channel Marketing, Entrepreneurial..., Business Innovation, Performance Management, Business Process..., Customer Experience, Service Delivery, Executive Management, B2B, New Business Development, Salesforce.com, Sales Management, Professional Services, Vendor Management, SaaS, Solution Selling, Business Development
Education
Connecticut College 1983 — 1987
Bachelor of Liberal Arts Degree
Norwalk High School 1979 — 1983
Concentrix November 2014 - Present
Asurion June 2014 - October 2014
Stylz Dance Studio August 2010 - June 2014
Qualfon/Center Partners August 2013 - May 2014
Qualfon/Center Partners March 2013 - August 2013
Center Partners January 2012 - March 2013
Collindale Golf Club February 2009 - December 2011
Skills
Telemarketing, Customer Satisfaction, Consultative Selling, Customer Service, Account Management, Dance, Clerical Skills, Phone Skills, Leadership Development, Typing, Choreography, Customer Education, Basic Accounting, Basic Photoshop, Photography, Digital Photography, Event Planning, Event Management, Quality Assurance, Call Centers, Workforce Management, Time Management, Inbound Marketing, Customer Support, Customer Experience, Avaya, Contact Centers, Payroll, Microsoft Office 2007, Employee Training, Teamwork, System Administration, Microsoft Word, PowerPoint, Outsourcing, Recruiting, Customer Retention, Telephone Skills, Data Entry, Call Center Development, Metrics, Technical Support, BPO, Troubleshooting, Training, Internet Explorer
Education
Front Range Community College 2011 — 2014
Bachelor’s degree, Psychology, English Composition, Anthropology, Sociology; Psychology
Fort Collins High School 2008 — 2011
High School Diploma
Concentrix September 2009 - Present
Concentrix-Synnex January 2009 - Present
Teletech Holdings March 2004 - April 2008
Education
Clemson University 1997 — 2000
Architecture, English
Clemson University
Concentrix May 2015 - Present
Concentrix January 2015 - March 2015
Concentrix August 2014 - January 2015
Eagle Dunning Services January 2012 - April 2013
AMC Theatres February 2009 - July 2010
Skills
Customer Service, Microsoft Word, PowerPoint, Microsoft Office, Microsoft Excel, Teamwork, Time Management, Data Entry, Cashiering, Facebook, Social Media, Event Planning, Outlook, Leadership, Social Networking, Critical Thinking, Telephone Skills, Editing, Public Speaking, Communication, Event Management
Education
Georgia Southern University 2010 — 2014
Paine College 2009 — 2011
Bath Fitter April 2013 - Present
Bath Fitter April 2007 - April 2013
Concentrix 2002 - April 2007
Skills
Customer Satisfaction, Customer Service, Budgets, Team Building, Microsoft Office, Microsoft Word, Microsoft Excel, Account Management, Contract Negotiation, Sales, Inventory Management, Marketing, Process Scheduler, Negotiation, Training, Employee Relations, Operations Management
Education
Full Sail University 2009 — 2011
Bachelors, Music Business, 3.97
Monroe Community College 2007 — 2009
Associates, Business Administration
Concentrix February 2014 - Present
IBM Global Process Services December 2012 - January 2014
LKQ Corporation February 2012 - December 2012
KLG Jones, LLC May 2010 - February 2011
RBC Insurance May 2005 - April 2010
Skills
Automotive, iPhone, Microsoft Office, Engineering, Problem Solving, Microsoft Excel, Customer Service, Microsoft Word, Lotus Notes, Mechanical Engineering, Process Improvement, Analysis, Teamwork, Troubleshooting, Testing, Windows, Data Analysis, Invoicing, System Administration, Insurance
Education
Clemson University 2004 — 2009
Bachelor of Science (BS), Mechanical Engineering
Wade Hampton High School
Concentrix November 2014 - Present
G4S February 2013 - February 2014
Dish Network September 2012 - November 2012
US Army April 2008 - July 2012
Northside Structures June 2007 - October 2007
Murray Feiss January 2006 - June 2007
Skills
Security Clearance, Hydraulics, Heavy Equipment, Security, GPS, Troubleshooting, Maintenance & Repair, Military, Wiring, Risk Assessment, Forklift Operator, CompTIA A+ Certification, Windows 7, Team-oriented, Problem Solving, Computer Hardware, Solid computer skills, Customer Service, Hardware, Cisco Technologies, CompTIA, Windows Server, Security+, A+ Certified, System Administration, Technical Support, Program Management, Military Experience, Microsoft Certified..., Windows XP, XP, Software Installation, Active Directory, Windows, Training, Computer Repair, Wireless Networking, Network Security, DoD
Education
DeVry University Phoenix 2013 — 2016
Associate in Electronics and Computer Technology, Network and System Administration
Training to You Inc 2012 — 2013
None, Information Technology
Park West High School 2000 — 2004
None, Elevator Maintenance
N.E.F.A LLC July 2012 - Present
Websense July 2010 - April 2012
Concentrix April 2005 - April 2012
Skills
Salesforce.com, Solution Selling, Lead Generation, Account Management, SaaS, Direct Sales, Channel, Sales Process, Sales Management, Sales, Sales Operations, New Business Development, B2B, Cloud Computing, Customer Retention, Business Development, Product Marketing, Team Leadership, Cold Calling, Team Management
Education
Columbia College 2003 — 2008
BS, Business Management
New South Construction Supply January 2014 - Present
Windstream Communications October 2012 - January 2014
Concentrix January 2011 - September 2012
Martin's IT Service June 2010 - March 2011
Cornerstone Baptist Church in Hartwell, GA August 2009 - March 2011
Skills
Troubleshooting, Cisco Technologies, VPN, CCNA, Switches, TCP/IP, DHCP, Routers, DNS, Firewalls, Active Directory, Network Administration, Windows Server, VoIP, VMware, LAN-WAN, Network Design, OSPF, Networking, Network Security, Cisco IOS
Education
ECPI College of Technology 2010 — 2012
Bachelors of Science, Computer & Information Science; Network Security, ~3.5
BlackBoardTransact April 2015 - Present
Concentrix April 2012 - Present
Cableone April 2010 - April 2012
Pulte Homes December 2006 - December 2008
Pulte Homes December 2001 - June 2005
City of Phoenix-Finance Dept. June 1999 - December 2001
Skills
CCNA, A+, Cisco Ironport Email...
Education
Glendale Community College 2010 — 2012
Web developer, Wed design
State University of New York College of Environmental Sciences and Forestry 1970 — 1975
BS, Resource Management
BCQ Transit February 2015 - Present
CXtec September 2013 - February 2015
Empire State College November 2012 - February 2015
Concentrix February 2011 - January 2012
AT&T April 2007 - November 2010
Verizon June 2006 - July 2007
RadioShack June 2003 - June 2006
Skills
Management, Recruiting, Sales, Customer Service, Psychotherapy, Social Services, Customer Satisfaction, Psychology, Leadership, Mediation, Team Leadership, Time Management, Retail, Training, Customer Experience, Team Building, Inventory Management, Customer Retention, Coaching, Sales Operations, Microsoft Office, Cold Calling, Employee Training, Sales Process, Store Management, Leadership Development, Direct Sales, Profit, Selling
Education
State University of New York Empire State College
Human Services Psychology
Colorado Technical University 2012 — 2014
Bachelor's degree, Criminal Justice/Human Services, 3.8
Utica School of Commerce 2004 — 2006
Associate's, Business Management, HR
Concentrix December 2014 - Present
Asurion August 2014 - Present
Trugreen April 2014 - June 2014
RGIS January 2014 - April 2014
MyEyeDr. April 2012 - October 2012
Hertz March 2011 - March 2012
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, Research, Photoshop, Teamwork, Public Speaking, C++, Java, HTML, English, C, Data Entry
Education
Grand Canyon University 2014 — 2017
Secondary Education and Teaching
Kaplan University 2010 — 2012
Cedar Grove 2002 — 2006
H.S. Diploma, B
Hansgrohe North America June 2015 - Present
PANDORA A/S April 2015 - June 2015
PANDORA A/S February 2015 - March 2015
PANDORA A/S September 2014 - February 2015
College of Charleston August 2013 - September 2014
PANDORA A/S December 2012 - September 2014
College of Charleston June 2010 - August 2013
Concentrix January 2008 - August 2009
College of Charleston March 2009 - May 2009
Seneca Branch Library January 2005 - November 2005
Skills
Microsoft Office, Social Networking, Web Content Management, Web Project Management, Social Media, History, Public Speaking, Facebook, Cascade, Cognos, Web Development, Office Management, Cascade Server, Management, Customer Service, Project Planning, Sales, Microsoft Excel, PowerPoint, Research, Social Media Marketing, Event Planning
Education
College of Charleston 2009 — 2012
Bachelor of Arts, History
Concentrix October 2014 - Present
Smolski and Baker-Hudgins CPA February 2014 - August 2014
Professional Financial Services March 2010 - May 2012
Skills
Credit, Loans, Management, Customer Satisfaction, Analysis, Accounts Receivable, Accounting, Customer Service, Negotiation, Finance, Account Reconciliation, Financial Analysis, Corporate Finance, Investments, Portfolio Management, Microsoft Excel, Public Speaking, PowerPoint, Leadership, Social Media, Event Planning, Microsoft Word, Marketing, Marketing Strategy
Education
Clemson University 2014 — 2015
Master of Business Administration (M.B.A.), Business Administration and Management, General, 3.6
University of North Carolina at Asheville 2013 — 2013
Bachelor's Degree, CPA Requirements
University of North Carolina at Wilmington 2007 — 2009
Bachelor of Arts (B.A.), Economics
Sutherland Global Services December 2013 - April 2014
The University Of Rochester March 2007 - September 2007
Big Lots September 2006 - February 2007
University of Rochester 2007 - 2007
Concentrix July 2005 - March 2006
Xerox / EDS June 2004 - November 2004
Sutherland Global Services November 2001 - October 2003
Skills
Invoicing, Sales, Customer Service, Call Centers, Help Desk Support, Data Entry, Time Management, Customer Satisfaction, Customer Experience, Telephone Skills, Customer Retention, Technical Support, Social Media Marketing, Microsoft Office, Social Networking, Event Planning, Public Speaking, Social Media
Education
Genesee Community College 1984 — 1986
Associate of Arts and Sciences (AAS), Communication and Media Studies / Broadcasting
SYNNEX August 2010 - Present
Concentrix July 2006 - August 2009
Greenville Journal September 2003 - October 2004
Skills
Direct Sales, Cloud Computing, Sales Management, Sales Process, SaaS, Multi-channel Marketing, Marketing, Sales
Education
Fort Lewis College 1976 — 1979
Concentrix October 2014 - Present
Wolf-PAC August 2013 - Present
Adecco Group July 2013 - October 2014
Imagine! December 2012 - April 2013
Jiangsu College of International Education August 2011 - July 2012
JIANGSU EDUCATIONAL SERVICES FOR INTERNATIONAL EXCHANGE August 2010 - July 2011
KING SOOPERS MARKETPLACE November 2009 - August 2010
Skills
Teaching, Curriculum Design, Curriculum Development, Teaching English as a..., Tutoring, Public Speaking, Lesson Planning, ESL, Educational Leadership, Editing, Research, International Education, Classroom Management, Teacher Training, Literacy, Educational Technology, Community Outreach, Differentiated..., English, Classroom, Staff Development, Instructional Design, Adult Education, Grammar, Secondary Education, Student Engagement, Student Affairs, Program Development
Education
Colorado State University 2005 — 2009
Bachelor's degree, Political Science and Government
Colorado State University 2005 — 2009
B.A; S.A. 2009. Extensive coursework, Political Science; Asian history and culture
Concentrix September 2013 - Present
Skills
Windows 2008 and Active..., Exchange server 2007, Red Hat Linux, Joomla, Bilingual, Computer Hardware, VMware Workstation
Education
Greenville Technical College
Network Systems Administration
Moviepilot.com June 2015 - Present
Concentrix January 2015 - Present
Freelance Editor January 2007 - Present
Freelance Writer and Filmmaker January 2001 - Present
ASAP Staffing, Inc. January 2013 - August 2014
Nerd4Me Network June 2013 - January 2014
Phantom Phobia Productions LLC January 2012 - January 2013
2Wire April 2010 - August 2012
Runway 21 Studios April 2010 - July 2010
Skills
Video Editing, Film, Film Production, Television, Video Production, Entertainment, Video, Blogging, Editing, Screenwriting, Final Cut Pro, Social Networking, Avid, Avid Media Composer, Final Cut Studio, Directing, Short Films, Camera Operating, Camera, New Media, Creative Writing, Documentaries, Post Production, Multimedia, DVD Studio Pro, Producing, Broadcast, Commercials, Mac, Acting, Voice Over, Creative Direction, Audio Editing, Social Media Marketing, Videography, Film Editing, Podcasting, Photography, Feature Films, After Effects, Storytelling, HD Video, Music Videos, Social Media, Writing, Digital Media, Production Management, Media Production
Education
Full Sail University 2007 — 2010
Bachelor of Science Degree, Film
Community College of Santa Fe, Santa Fe New Mexico
Certification, Film/Cinema/Video Studies
Concentrix February 2014 - Present
IBM June 2004 - February 2014
Skills
Risk Management, Solution Selling, Process Improvement, Business Analysis, Business Process..., CRM, Business Intelligence, Vendor Management, Project Management, Account Management, IT Service Management, Sales, Management, Team Leadership, Requirements Analysis, Business Process
Education
Greenville Technical College
ROVIA LLC June 2014 - Present
Concentrix January 2013 - June 2014
Table Maestro March 2011 - January 2013
TeleTech September 2003 - December 2010
Synnex 2002 - 2003
Skills
Microsoft Office, Customer Relations, Customer Service, Event Planning, Customer Satisfaction, Account Management, Food & Beverage, Hospitality, Time Management, Management, Research, Sales, Social Media Marketing, Restaurants, Phone Etiquette, Customer Experience, Training, Organization
Education
Greenville Technical College 2006 — 2010
Associates, Hospitality and Tourism with Culinary Focus
Future Generations Surpass May 2014 - Present
Leaders in Technology Broadcast Media Operations in New York, NY 2012 - Present
Concentrix March 2012 - January 2013
NBC Universal December 2007 - July 2011
New Frontier Media January 2002 - April 2007
EchoStar Communications March 1998 - January 2002
GTE Services February 1996 - March 1998
GTE/Contel/American Satellite March 1985 - February 1996
Satellite Business Systems/MCI July 1983 - March 1985
U.S. Air Force July 1972 - September 1983
Skills
VOD, Streaming Media, IPTV, Broadcast, Satellite, Video, Broadcast Television, Digital Video, Television, Digital Media, Video Production, Digital Asset Management, HD Video, Telecommunications, New Media, Integration, Broadcast Engineering, Project Management, Broadband, Video Editing, Technology Leadership, Digital TV, IT Strategy, Satellite Communications, Strategic Partnerships, Strategic Leadership, Sound, Team Leadership, IT Management, Executive Management, Leadership, Start-ups, Management, Program Management, Enterprise Software, Disaster Recovery, Wireless, Process Improvement, Networking, Business Process, Interactive TV, Web Video, Mobile Devices, Mergers & Acquisitions, Business Strategy, Training, Content Strategy, P&L Management, Multimedia, Strategy
Education
Colorado Christian University 1995 — 1997
BS Management, Management, communications, finance
Community College of the Air Force 1972 — 1982
A.S., Radio Communications, Electronics
Concentrix October 2008 - Present
Kemet Electronics Corporation June 2005 - August 2008
Skills
CCNA, VoIP, Telephony, Cisco Technologies, Troubleshooting, Cisco Nexus, Network Engineering, Routing, Routers, VPN, Network Administration, TCP/IP, Networking, Cisco Call Manager, LAN-WAN, Switches, Cisco IOS, Security, CCNP, Wireless Networking, Network Security, Firewalls, VMware, Servers, EIGRP
Education
Greenville Technical College 2005 — 2008
Associate of Science, Computer Technology-Network Systems Administration; Industrial Electronics Technology
US Army Signal School
MOS 31M-Multichannel Communications
Southern New Hampshire University November 2011 - Present
Catalyst February 2010 - November 2011
Modern Marketing Concepts September 2007 - February 2010
Catalyst Direct December 2006 - August 2007
Concentrix June 2004 - November 2006
Equient April 1999 - June 2004
Citibank - Student Loan Corporation 1997 - 1999
GE Capital 1992 - 1997
EKCC / GE Capital 1992 - 1997
Eastman Kodak 1988 - 1992
Skills
Direct Marketing, Marketing, Modeling, Marketing Strategy, Database Marketing, Multi-channel Marketing
Education
University of Rochester - Simon Business School 1986 — 1988
MBA, Finance & Corporate Accounting
Cornell University 1979 — 1983
BA, History
Concentrix July 2014 - Present
SolarCity March 2014 - July 2014
Blue Shield of California July 2006 - August 2013
BUILD October 2007 - May 2008
University of CA, Berkeley July 2005 - May 2006
Cupertino Electric, Inc. 2000 - 2005
Skills
Account Reconciliation, ADP Payroll, Employee Benefits, Auditing, Budgets, Accounting, Human Resources, Change Management, Payroll, Finance, Payroll Taxes, Accounts Receivable, HRIS, Management, Vendor Management, Sarbanes-Oxley Act, Business Planning, Multi-State Sales Tax, General Ledger, Accounts Payable, Process Improvement
Education
Networking
Networking
Golden Gate University
Master of Science, Taxation
University of California, Davis 1992 — 1998
Bachelor of Science, Managerial Economics
Sacramento Entrepreneurship Academy 1999 — 1999
Speaking Engagements
RELEVANT PROFESSIONAL EXPERIENCE
SafePay Initiative, City of San Francisco, CA
BUILD (volunteer)
SoundCloud December 2014 - Present
Concentrix December 2013 - Present
True Life Unlimited June 2013 - Present
Self April 2001 - Present
BEING TRUE TO YOU August 2014 - Present
Toastmasters International June 2013 - September 2013
Stream Global Services September 2012 - February 2013
ICONMA May 2012 - July 2012
ExquisiteWriting.com July 2010 - August 2011
HubPages.com 2010 - 2011
Skills
Proofreading, Editing, Books, Ghostwriting, Research, transcription, Mortgage Processing, Transcription, Customer Service, Publishing, Creative Writing, Published Author, Public Speaking, Freelance Writing, Copy Editing, Blogging, Web Content, Social Networking, Facebook, Journalism, Copywriting, Press Releases, Mortgage Lending, Content Development, Feature Articles, Editorial, Networking, Radio Host, Lifestyle Coaching, Personal Training, Newsletters, Interviews, SEO copywriting, Speech Writing, Storytelling
Education
Glendale Community College 1992 — 1994
Business Admin. and Psychology
Concentrix November 2014 - Present
Genia July 2014 - September 2014
Skills
Team Building, Customer Support, Technical Support, Retail, Community Management, Financial Accounting, Project Management, Problem Solving, Technical Analysis, Community Development
Education
Colorado Technical University 2011 — 2013
Associate of Science (A.S.) With Honors, Accounting and Finance, 3.52
Concentrix August 2015 - Present
Longship Studio January 2012 - Present
Phoenix NAP Data Center 2009 - April 2013
CWIE January 2006 - April 2013
Skills
Illustrator, Photoshop, InDesign, Flash, Microsoft Office, Soundbooth, QuarkXPress, Adobe Acrobat, Adobe Digital..., Muse, Mac, Social Media, Social Networking, Dreamweaver, Graphic Design, Web Design, HTML, Advertising, CSS, Logo Design, Art Direction, Creative Direction, Layout, Social Media Marketing, Brochures, Logos, Brand Development, SEO, Digital Photography, Typography, Graphics, Corporate Identity, Print Production, Event Management, Marketing Strategy, Illustration, User Experience, After Effects, Coordinating Events, Premiere, Microsoft Excel, WordPress, Adobe Creative Suite, Marketing, Excel, Posters, Production, Packaging, Promotions, Corporate Branding
Education
Collins College 1998 — 2001
BA, Graphic Design
TEKsystems July 2015 - Present
Crawford Illuminations December 2012 - Present
Concentrix March 2015 - July 2015
TeleTech September 2014 - March 2015
SAIC February 2014 - July 2014
Metaverse Mod Squad November 2012 - May 2013
MillieModels Corp August 2012 - December 2012
Security Engineers, Inc. August 2010 - August 2012
Dreamscape Studios 2011 - 2011
West Asset Management April 2008 - August 2009
Skills
Game Design, Video Games, Unreal Engine 3, Quality Assurance, Level Design, Photoshop, Xbox 360, Unity3D, Microsoft Office, Customer Service, OS X, Game Development, PS3, Visio, HTML, Microsoft Excel, Creative Writing, Lighting, Storyboarding, Gameplay, User Experience Design, Rapid Prototyping, Premiere, Game Mechanics, Perforce, JavaScript, Computer Games, Unreal Editor, Interpersonal..., Troubleshooting, Windows 7, Brainstorming, Iterative Design, Analytics, Online Gaming, MMO, Mobile Games, Zbrush, 3D Modeling, Data Entry, Leadership, Video Editing, Game Design Documents, Casual Games, UDK, Adobe Creative Suite, Agile Methodologies, Team Leadership, Sound Editing, JIRA
Education
Full Sail University 2009 — 2012
Bachelor of Science (BS), Game Design
Calhoun Community College 2000 — 2002
Graphic Design, N/A
Concentrix November 2010 - Present
Manpower November 2010 - November 2014
Skills
Management, Customer Service, Microsoft Office, Project Management, Team Leadership, Sales, Leadership, Microsoft Excel, Business Analysis, Troubleshooting, Accounts Payable, Accounting, Accounts Receivable, Medical Terminology, Medical Devices, Social Media, Customer Satisfaction, Customer Support, Customer Retention, Microsoft Word, Microsoft Technologies, Macintosh Applications, Macintosh Hardware, Insurance, Life Insurance, Software Installation
Education
Chillicothe Vo-Tech 1989 — 1991
Accounting and Business/Management, Office Management, Electronics
DeVry University Phoenix, AZ
Business Administration and Management, General
Concentrix June 2015 - Present
Concentrix April 2014 - Present
Concentrix August 2013 - April 2014
Avanti Circuits Inc March 2013 - April 2013
ECS June 2012 - November 2012
CPN March 2012 - June 2012
Televerde March 2007 - May 2009
ACI Data Fulfillment June 2002 - July 2004
Skills
Customer Service, Project Management, Customer Satisfaction, Process Improvement, English, Microsoft Word, Management, Training, Call Centers, Troubleshooting, Team Building, Leadership, Data Entry, Research, Outlook, PowerPoint, Microsoft Office, Microsoft Excel, Access, Windows, Microsoft Office 2007, Telephone Skills, HIPAA, Sales, 10 Key, Inventory Management, System Administration, Software Documentation, Computer Hardware, Data Analysis, Payroll, Teamwork, Customer Experience, Time Management, Team Leadership, Social Networking, Process Scheduler, Program Management, Administration, Critical Thinking, Budgets, Project Planning, Team Management, Customer Retention, Salesforce.com, Coaching, Human Resources, Quality Assurance, Analysis, Business Analysis
Education
Rio Salado College 2002 — 2012
Associate's degree, Information Technology
Colorado Technical University
Bachelor's degree, Accounting
Panalpina August 2015 - Present
The Home Depot June 2015 - August 2015
Atlanta-Fulton Public Library System February 2015 - June 2015
National Archives and Records Administration January 2015 - May 2015
San Jose State University August 2014 - May 2015
Concentrix December 2014 - February 2015
Natural History Museum of Los Angeles County August 2014 - December 2014
CNN June 2014 - August 2014
Atlanta-Fulton Public Library System October 2010 - February 2014
Colonial Pipeline Company May 2013 - August 2013
Skills
Library, Data Entry, Research, History, Event Planning, Customer Service, Cataloging, Metadata Management, Social Media, PowerPoint, Facebook, Microsoft Office, Microsoft Word, Online Research, Social Networking, Critical Thinking, Time Management, Public Speaking, Microsoft Excel, Editing, Metadata, Digital Asset Management
Education
San Jose State University 2012 — 2015
Master's degree, Archives and Records Management, 3.86
Georgia State University 2005 — 2010
Bachelor of Arts (B.A.), History, 3.61
Concentrix February 2014 - Present
IBM July 1989 - February 2014
Skills
Business Process..., Process Improvement, Program Management, Leadership, Business Analysis, Strategy, Management
Education
Duke University - The Fuqua School of Business 1993 — 1995
Master of Business Administration (M.B.A.), Business Administration and Management, General
Virginia Polytechnic Institute and State University 1985 — 1989
Bachelor of Science Industrial Engineering and Operations Research, Process Improvement
Concentrix February 2014 - Present
Pan-American Life Insurance Company December 2011 - February 2014
Bupa January 2007 - December 2011
Bupa March 2006 - January 2007
Amedex Insurance Company a Member of the BUPA Group March 2005 - March 2006
Skills
Customer Service, Team Building, Health Insurance, Risk Management, Microsoft Excel, Teamwork, Insurance, Business Analysis, Employee Benefits, Microsoft Word, Account Management, Underwriting, Management, New Business Development, Leadership, Training, Software Documentation, Program Management, SDLC, Strategic Planning, Process Improvement, Project Planning, Analysis, Change Management, Integration, Data Analysis
Education
Florida International University - College of Business 2011 — 2014
Business Management & International Business, Management & International Business
Miami Dade College 2006 — 2011
Associate In Arts Degree In Business Administration, Business Administration
Seminario Diocesano de Cristo Sacerdote Palmira Valle 1992 — 2000
High School, High School/Secondary Diplomas and Certificates
DynCorp International February 2001 - Present
Concentrix October 2010 - February 2011
United States Marine Corps October 2005 - October 2010
Skills
Aviation, Military, DoD, Aircraft, Security Clearance
Education
Embry-Riddle Aeronautical University 2011 — 2015
Bachelor of Science (B.S.), Aeronautics/Aviation/Aerospace Science and Technology, General
Verizon Wireless March 2014 - Present
Eagle Productivity Solutions January 2013 - Present
Concentrix 2007 - 2014
Xerox March 2012 - December 2012
UNISYS December 2009 - April 2012
Intertek 1998 - 2002
Skills
Customer Relations, Microsoft Office, Configurator, Bill of Materials, Oracle Applications, Customer Service, Training, Call Centers, Coaching, Employee Relations, Performance Management, Project Management, Testing, Time Management
Education
Clarkson University
Roberts Wesleyan College
Bachelor of Arts (BA), Religion/Religious Studies
Concentrix January 2015 - March 2015
Interconnect Group August 2014 - October 2014
Big Two Toyota February 2014 - March 2014
QBE North America October 2007 - December 2013
Aerotech February 2006 - May 2006
Skills
Entrepreneurship, Programming, Software Development, C#, Visual Basic, Spanish, JavaSE, HTML, ASP.NET, Java, Consulting, Microsoft Office, Technical Support
Education
Dynamic Worldwide Training Consultants 2014 — 2014
Certificate, CompTia A+ and Network+, N/A
UAT 2000 — 2003
Bachelors, Multimedia, Programming
Ferris State University 1986 — 1988
Associates, Chemistry
Concentrix August 2010 - April 2014
Uniway Of Greenville November 2005 - August 2010
Education
Greenville Technical College 2010 — 2013
Associate of Arts (A.A.), Communication, Journalism, and Related Programs
Green Cloud Technologies, Inc. February 2015 - Present
Windstream Communications June 2013 - March 2015
Windstream Communications April 2012 - June 2013
AT-NET Services, Inc. May 2011 - January 2012
Concentrix October 2008 - September 2009
AIMCO / Technisource July 2008 - October 2008
Visionary Enterprises May 2008 - July 2008
ITT Technical Institute November 2007 - May 2008
Geek Squad September 2006 - June 2007
Skills
Wireless Networking, Active Directory, Windows Server, VPN, Customer Service, Microsoft Exchange, Windows, Switches, Network Administration, Networking, Routers, Troubleshooting, VoIP, Hardware, Cisco Technologies, Technical Support, Cloud Computing, Software Installation, Network Design, Servers, Help Desk Support, Wireless, System Deployment, Management
Education
Full Sail University 2015 — 2017
Bachelor of Science (B.S.), Media Communications
ITT Technical Institute 2006 — 2008
Associate of Applied Science, Information Technology; Computer Networking Systems
Concentrix December 2014 - Present
Human Technologies, Inc August 2013 - December 2014
Paul Davis Restoration June 2010 - May 2012
Senator Jim DeMint August 2009 - December 2009
Skills
Recruiting, Human Resources, Hiring, Management, Temporary Staffing, New Business Development, Training, Sales, Process Scheduler, Temporary Placement, Customer Service, Restoration, Mitigation, Construction, Project Management, Leadership, Team Building, Strategic Planning, Employee Relations, Talent Acquisition
Education
Clemson University - College of Business and Behavioral Science 2006 — 2012
BA, Political Science
Fork Union Military Academy 2001 — 2004
High School Diploma/ advanced college prepatory coursework
Concentrix June 2014 - Present
Waffle House, Inc. October 2013 - June 2014
Darden April 2013 - September 2013
Skills
Accounting, Learning Quickly, Enthusiast, Superior Computer Skills, Exceptional People..., Dependable Team Player, Leadership, Diversity, Highly personable, Friendly Personality, Fast-paced, Phone Etiquette
Education
Georgia Perimeter College
Concentrix September 2004 - Present
Concentrix Corporation 2004 - November 2011
GSABUSINESS December 1997 - August 2004
Jacobs Engineering July 1988 - October 1997
Skills
Call Center, Sales, Customer Satisfaction, Customer Service, Workforce Management, Outsourcing, Business Analysis, Financial Analysis, Office Management, Accounts..., Team Management, Vendor Management, BPO, Operations Management, Process Improvement, Project Management, Project Planning, Team Leadership, Call Centers, Management, Forecasting, Contract Negotiation, Negotiation, Facilities Management, Revenue Recognition, Revenue Forecasting, Expense Forecasting, Google SketchUp Pro, Visio, Microsoft Office, Sales Operations, CRM, Customer Experience, Analysis, Training, Performance Management, Leadership, Expenses
Education
Furman University 1985 — 1987
Pre-Law Studies
Riverside High School
Monterey
Concentrix August 2014 - Present
Concentrix October 2012 - August 2014
Concentrix November 2010 - October 2012
Concentrix April 2010 - November 2010
Ruby Tuesday January 2002 - April 2010
Skills
Customer Service, Linux, Training, Networking, Active Directory, Troubleshooting, Cisco Technologies, Call Centers, Windows Server, Wireless Networking, Call Center, Team Building, Operating Systems, Time Management, Routers, XP, Computer Hardware, Screening Resumes, Technical Support, Customer Service..., VoIP, Windows 7, Network Administration, LAN-WAN, Customer Satisfaction, Team Leadership, Windows XP
Education
Greenville Technical College 2007 — 2010
Computer Technology, Network Systems Administration
Westover Corporation September 2014 - Present
Concentrix September 2013 - September 2014
Trapp Online September 2009 - September 2013
Trapp Online September 2009 - September 2013
Skills
Customer Service, Strategic Planning, Process Improvement, Accounting, Networking, QuickBooks, Troubleshooting, Account Management, Social Media Marketing, Marketing Strategy, Team Building, Cisco Technologies, Human Resources, Small Business, Cloud Computing, Salesforce.com, Training, Sales
Education
Gateway Community College 2013 — 2015
Computer Systems Networking and Telecommunications
Scottsdale Community College 2013 — 2013
Computer Systems Networking and Telecommunications
Gilbert High 1999 — 2003
Diploma, English
Concentrix February 2015 - Present
31 Gifts November 2012 - Present
ManpowerGroup September 2014 - February 2015
Concentrix September 2013 - September 2014
Palmetto Consulting Network March 2013 - August 2013
TD September 2012 - January 2013
Charter Communications January 2005 - July 2011
Skills
Call Centers, Customer Service, Human Resources, Team Building, Recruiting, Coaching, Team Leadership, Training, Microsoft Excel, Employee Relations, Microsoft Word, Performance Management, Customer Satisfaction, Microsoft Office, PowerPoint, Software Documentation, Process Improvement, C++, Social Media, Travel Arrangements, Webinars, Customer Experience, Telecommunications, Research, ADP Payroll, Sales, Call Center, ADP ETime, Webinar Training, Outsourcing, Quality Analyst, MS Excel Pivot Tables, Verint, CMS, Client Relations
Education
Strayer University 2010 — 2013
Bachelor in Business Management, Human Resources Management and Services
Greenville Technical College 1999 — 2002
Associate's degree, Computer Technology
Shannon Forest Christian School 1988 — 1989
Diploma, Basic Courses
Hillcrest High School 1986 — 1987
Basic courses
Currently on projects. April 2012 - Present
Selfemployed January 2010 - Present
Herman is on Facebook January 2012 - March 2012
Concentrix November 1998 - November 2002
Eastman Kodak June 1965 - October 1998
U.S. Army January 1962 - January 1965
Skills
R&D, Product Development, Team Leadership, Manufacturing, Process Improvement, Six Sigma, Project Planning, Change Management, Lean Manufacturing, Microsoft Office, Digital Image Processing, Project Management, Customer Service, Software Development, Program Management, Integration
Education
University of Rochester (UofR) 1957 — 1961
Bachelor of Arts (BA), Chemistry and Mathematics
Gannon University 1965 — 1965
One semester courses, Sociology, statistics, A and B student
University of Rochester 1957 — 1961
Bachelor of Applied Science (B.A.Sc.), Chemistry/Mathematics
Windstream August 2015 - Present
Ageless Excellence July 2012 - Present
Concentrix May 2013 - October 2013
Snyder's-Lance, Inc February 2005 - July 2012
Snyder's-Lance, Inc. April 2000 - February 2005
Snyder's-Lance, Inc. July 1995 - April 2000
Skills
Computer Hardware, Computer Communications, Computer Security, Disaster Recovery, SOX, IT Governance, Risk Mitigation, Business Continuity, Risk Management, Security, Compliance, Risk Assessment, IT Audit, Information Security..., IT Risk, Network Security, Risk, Auditing, Process Improvement, Data Center, Information Technology, Sarbanes-Oxley Act, Business Analysis, Management, Strategy, Vendor Management, Training, Governance, Integration, Business Process, Infrastructure, IT Management
Education
IBM Rochester 1987 — 1988
Certified, IBM Midrange Systems
Clemson University 1978 — 1982
BS, Computer Science
Windstream Communications January 2014 - Present
Cisco Systems November 2012 - December 2013
Concentrix March 2012 - November 2012
REYS July 2009 - February 2012
Royal Caribbean International November 2003 - December 2006
JW Marriott Hotel & Casino January 2000 - January 2003
Skills
Cisco Switches, Active Directory, Bartending, Red Hat Linux, Spanish, Networking, Computer Hardware, Cisco Nexus, Troubleshooting, Windows Server, Routers, Hardware, Linux, System Administration, Servers, Antivirus, Network Administration, Cisco Technologies, Switches, IP, Windows, VPN, TCP/IP, Microsoft Exchange, CCNA, Training, Windows 7, DHCP, DNS, Operating Systems, Firewalls, WAN, LAN-WAN, Routing, Wireless Networking, Cisco IOS, Wireless, Cisco Routers, VoIP, Technical Support, CCNP, VLAN, VMware
Education
Greenville Technical College 2010 — 2012
Networking Administration, Computer Systems Networking
Le Cordon Bleu Lima-Peru 2000 — 2003
Associate's degree, Hotel, Motel, and Restaurant Management
Capstone May 2014 - Present
Concentrix February 2012 - December 2013
Peachtree Womens Specialist October 2006 - November 2010
Skills
Business Development, Lead Generation, New Business Development, Customer Service, HIPAA, Salesforce.com, Account Management, Call Centers, Sales Process, Management, CRM, Cold Calling, Outsourcing, Training, SaaS, Vendor Management, Direct Sales, Team Leadership, Leadership, Solution Selling, Strategic Planning
Education
Emory University 1995 — 1997
Political Science
Sutherland Healthcare Solutions 2015 - Present
Conduit Global 2012 - 2014
Telvista, Inc. July 2010 - March 2012
Concentrix July 2004 - July 2010
24/7 Real Media 1999 - 2003
Skills
Lead Generation, Salesforce.com, Call Center, Outsourcing, Account Management, Customer Experience, Vendor Management, CRM, Business Development, Strategic Partnerships, Sales, BPO, Call Centers, Solution Selling
Education
Fordham University 1986 — 1990
BA, American Studies
Fairfield Prep 1982 — 1986
Wallace Montgomery May 2014 - Present
Clinical Site Services February 2012 - May 2014
Concentrix March 2010 - October 2011
Skills
Photoshop, Microsoft Office, NetSuite, Siebel, PeopleSoft CRM, RightNow, Salesforce.com, Adobe Creative Suite, Outlook, Citrix, Systems Analysis, Computer Hardware, Troubleshooting, Windows, Customer Relations, Customer Service, Call Center, Operating Systems, Hardware, Documentation, XP, Excel, PowerPoint, Windows 7, Word, Mac OS X, PeopleSoft, Microsoft Word, System Administration, Servers, Technical Support, TCP/IP, Help Desk Support, Security, Quality Assurance, Call Centers, Active Directory, Networking, Firewalls, DHCP, Software Documentation, Microsoft Excel, Visio, VPN, Switches, Cisco Technologies, DNS, OS X, Windows Server, vSphere
Education
University of Maryland University College 2012 — 2014
Bachelor's Degree, Computer Networks and Security
Towson University 2010 — 2012
Bachelor’s Degree, Information Technology
College of Southern Maryland 2007 — 2010
General Studies/Programming
Northern High School
Concentrix March 2015 - Present
Concentrix October 2010 - Present
Concentrix December 2009 - November 2010
Concentrix January 2008 - December 2009
Skills
Account Management, Call Center, Lead Generation, Business Development, Solution Selling, Customer Satisfaction, Sales Presentations, Salesforce.com, Cloud Computing, Sales, Customer Service, Outsourcing, Sales Operations, Sales Process, SaaS, CRM, Call Centers, Direct Sales, Cold Calling, BPO, B2B, Cross-functional Team..., Managed Services, New Business Development, Vendor Management, Enterprise Software, Customer Retention, Channel Partners, Professional Services
Education
Clemson University
Business Management
Concentrix August 2015 - Present
Canal Insurance Company January 2014 - August 2015
Canal Insurance Company June 2012 - December 2013
Skills
Access, Financial Reporting, Microsoft Excel, Business Intelligence, Accounting, Tax, PowerPoint, Financial Analysis, Microsoft Office, Risk Management
Education
Clemson University 2013 — 2015
Master of Professional Accountancy, Taxation
Georgia State University 2007 — 2011
Bachelor of Business Administration (B.B.A.), Accounting
Thought Leadership Consulting Inc. (TLC) September 2013 - Present
The Masters Condominium Corporation November 2010 - Present
Concentrix November 2011 - September 2013
VisionMAX June 2010 - November 2011
SaaSworks September 2009 - June 2010
VisionMAX May 2000 - August 2009
Bell ExpressVu 2004 - 2006
Sears Canada January 2001 - March 2001
Ontario Ministry of Government Services January 2001 - March 2001
TVOntario October 2000 - December 2000
Skills
Integration, Project Management, PMO, Software Development, Business Analysis, Program Management, Cloud Computing, Agile Methodologies, Telecommunications, Requirements Analysis, IT Strategy, SDLC, Management, Visio, Enterprise Software, Senior Operations..., Client Relationship..., CRM, Strategic Planning, Financial Controls,..., Business Modeling &..., Software Project..., Contract Management &..., Facilitation &..., Team Building,..., Change/Escalation..., Risk Management, Business Development, Publishing, Newspa, Business Strategy, Business Process..., Stra, Strategic Sourcing, Strategy, SaaS, Consulting, Leadership, Requirements Gathering, Product Management, Team Leadership, IT Management, Vendor Management, Analysis, Information Technology
Education
Concordia University 1981 — 1985
Bachelor of Arts (BA), Specialisation Communications
Royal Military College of Canada/Collège militaire royal du Canada 1978 — 1981
Science and Engineering
Beaconsfield High 1973 — 1978
High School Diploma (Secondary V)
RealPage, Inc. August 2007 - Present
Concentrix 2007 - 2007
Concentrix 2006 - 2007
BSA Sales 2001 - 2006
Gates/Arrow Distributing 1995 - 2001
Skills
SaaS, Solution Selling, Integration, Salesforce.com, Sales, Account Management, Leadership, Contract Negotiation, Management, New Business Development, Lead Generation, Team Building, Business Development, Marketing Strategy, Program Management, Project Management, Strategic Planning, Marketing, CRM, Start-ups, Strategic Partnerships, Sales Process, Product Management, Enterprise Software, Selling
Education
Clemson University 1989 — 1995
Marketing
Jobscope July 2010 - Present
Wolf Technology Group November 2009 - May 2010
Infor November 2008 - October 2009
Concentrix August 2004 - October 2008
Concentrix August 2004 - October 2008
Concentrix August 2004 - October 2008
Concentrix August 2004 - October 2008
Concentrix August 2004 - October 2008
Global Mortgage February 2004 - July 2004
MCI December 2002 - September 2003
Skills
Account Management, Lead Generation, Building Strategic..., Sales Support, Cold Calling, Business Development, Sales, Sales Management, New Business Development, Enterprise Software, Selling, Contract Negotiation, Qualifying Prospects, Sales Process, Sales Operations, CRM, Strategic Partnerships, Marketing, New Bus, ERP Software
Education
Midlands Technical College 1998 — 2001
Associates Degree, Marketing
Greenville Technical College
Certifications, Corporate Training and Development
Lockton Companies April 2015 - Present
Concentrix October 2014 - March 2015
Lockton Companies September 2013 - October 2014
HP January 2009 - September 2013
EDS May 2007 - December 2009
EDS Corporation September 2005 - April 2007
Deloitte June 2002 - September 2005
Andersen April 2000 - May 2002
Banco Itaú SA January 1998 - March 2000
Skills
Change Management, Management Consulting, Business Process..., Process Improvement, HR Transformation, Performance Management, Talent Management, Program Management, Compensation & Benefit, HR Consulting, International..., Strategic Thinking, Employee Relations, Employee Benefits, Wellness, Gap Analysis, Drive Results, Building Relationships, Team Leadership, Global Compensation, Global Benefits, Governance, Project Management, Integration, Business Development, Benefits Management, Outsourcing, Project Planning
Education
Fundação Getulio Vargas 2002 — 2005
Post Graduation, Business Administration
Universidade São Judas Tadeu 1997 — 2000
Bachelor, Business Administration
Concentrix November 2014 - Present
Infor July 2011 - October 2014
Infor November 2007 - July 2011
Servigistics May 2006 - October 2007
Docucorp International January 2005 - May 2006
Docucorp International January 2004 - December 2004
Docucorp International January 2001 - December 2003
Skills
SQL, Requirements Analysis, Oracle, Microsoft SQL Server, Databases, Java, Software Project..., JSP, PL/SQL, JavaScript, Business Analysis, Business Process, Eclipse, Weblogic, MySQL, Testing, HTML, Agile Methodologies, Unix, Ant, Tomcat, Websphere, Perl, CRM, Software Development, SDLC, IBM Cognos Report Studio, Spring Web MVC, jQuery, Software Documentation, XML, JSF, Expression Language
Education
Georgia State University
Bachelor of Business Administration, Computer Information Systems/Managerial Science
SIGMA Marketing Group August 2009 - March 2015
KJT Group LLC December 2008 - April 2009
Harris Interactive Inc. January 2007 - December 2008
Concentrix June 2003 - January 2007
Harris Interactive Inc June 1994 - May 2003
Skills
Segmentation, Lead Generation, Database Marketing, Web Analytics, Analytics, Market Research, Marketing Analytics, Multi-channel Marketing, Marketing Strategy, Marketing, Analysis, Campaign Management, SPSS, Data Analysis, Marketing Management, Customer Acquisition, Strategy, Marketing Research, CRM, Direct Marketing, Program Management, Quantitative Research, Customer Retention, B2B, Customer Insight, Competitive Analysis, Integrated Marketing
Education
University of Rochester 1992 — 1994
MS, Public Policy Analysis
University of Rochester 1988 — 1992
BA, Economics and Political Science
Deerfield Academy 1984 — 1988
Concentrix February 2014 - Present
IBM Global Process Services May 2013 - January 2014
IBM March 2011 - April 2013
IBM Global Services January 2007 - December 2011
IBM March 2005 - January 2007
IBM Global Services October 2001 - June 2004
IBM August 1999 - August 2001
IBM Global Services July 1995 - July 1999
ibm 1991 - 1993
Skills
Outsourcing, Service Delivery, Business Development, Leadership, Account Management, IT Outsourcing, P&L Management, Go-to-market Strategy, Management, Executive Management, Sales Operations, BPO, Sales, Program Management, Business Transformation, Global Delivery, Vendor Management, IT Strategy, Customer Satisfaction, Strategy, Cloud Computing, Solution Selling, Technical Support, Customer Service, IT Service Management, Pricing, Management Consulting, Process Improvement, Networking, Customer Care Services
Education
Duke University - The Fuqua School of Business 1987 — 1989
MBA, Business
Drexel University 1980 — 1985
BSEE, Electrical Engineering
patapsco
Concentrix February 2014 - Present
IBM Global Business Process Services October 2012 - January 2014
IBM Global Services July 2008 - October 2012
IBM Global Business Services September 2002 - July 2008
IBM Global Services June 1994 - September 2002
Continental Bank June 1984 - January 1992
Skills
CRM, Business Process, Management, Leadership, Software Development, Analysis, Global Delivery, Insurance, Information Technology, BPO, Healthcare, IT Strategy, Outsourcing, Financial Services, Vendor Management
Education
DePaul University 1986 — 1991
Master of Science (MS), Management Information Systems, General
Illinois State University 1980 — 1984
B.S., International Business, Business Administration.
Eisenhower High School 1976 — 1980
College Prep
Concentrix December 2013 - Present
IBM April 1998 - Present
BB&T April 1999 - January 2001
Skills
Business Analysis, Project Management, PMO, PMP, Accounting, Accounts Payable, Management, Microsoft Office, Customer Service, Financial Analysis, Leadership, Finance, Customer, Customer Satisfaction, Customer Relations, Mortgage Banking, QA Engineering, Quality Assurance, Quality Control, Software Quality..., Testing, Test Planning, Test Cases, System Testing, Test Execution, Budget Monitoring, Risk Management, Issue Management, Procurement
Education
Edmonds Community College 1996 — 1998
Business Administration and Management, General, 2 years
Edmonds Community College 1991 — 1993
Business, 2 years
Medtronic Spine & Biologics October 2012 - Present
ProCore Medical June 2009 - October 2012
SDI Networks 2008 - 2009
Concentrix January 2006 - February 2008
Skills
Medical Devices, Sports Medicine, Operating Room, Solution Selling, Surgery, Orthopedic, Management, Capital Equipment, Spine
Education
College of Charleston 1999 — 2004
BA, Business Admin
College of Charleston 1999 — 2004
BA, Business Admin
Kelly Services August 2015 - Present
Concentrix June 2014 - Present
Howard Johnson June 2012 - June 2014
Skills
Microsoft Excel, Microsoft Word, Microsoft Office, Accounting, PowerPoint, Teamwork, Customer Service, Financial Reporting, Research, English, Time Management, Windows
Education
Georgia Southern University 2007 — 2013
Bachelor of Business Administration (BBA), Accounting, Senior
Enterprise Intelligence Consulting, Inc. 1998 - Present
TEKsystems 2014 - 2014
Enterprise Intelligence Consulting, Inc. 2011 - 2012
Axzo Press LLC 2007 - 2009
SPG Direct 2006 - 2007
SPG Direct 2003 - 2004
Enterprise Intelligence Consulting, Inc. 2003 - 2004
Enterprise Intelligence Consulting, Inc. 1999 - 2000
Enterprise Intelligence Consulting, Inc. 1998 - 1999
Concentrix 1997 - 1998
Skills
Lead Generation, Customer Service, Team Building, Account Management, Project Management, Strategic Planning, Executive Management, Consulting, IT Strategy, IT Management, IT Operations, Business Analysis, Business Strategy, Business Process..., Marketing Strategy, ERP Implementations, Business Intelligence, Data Warehousing, Web Design, Web Development, CRM, Managerial Finance, Business Planning, Marketing, Vendor Management, Enterprise Architecture, Direct Marketing, Operations Management, Accounting, Start-ups, E-Learning, Nonprofits, IT Solutions, Change Management, Technology Management
Education
University of Rochester - William E. Simon Graduate School of Business Administration 1996 — 1997
Master of Business Administration (MBA), Marketing and Entrepreneurship
Clarkson University 1985 — 1989
Bachelor of Science (B.S.), Major: Management Information Systems (MIS), Minor: Technical Communications
Concentrix February 2014 - Present
IBM December 2011 - January 2014
IBM 2007 - 2011
IBM 2003 - 2006
Skills
Outsourcing, Business Transformation, Program Management, Business Process..., Global Healthcare BPO..., Service Delivery, Change Management, Project Management, Management, CRM, Global BPO Delivery..., IT Strategy, Business Process, BPO, Global Delivery, P&L Management, Leadership, IT Service Management
Education
Duke University - The Fuqua School of Business 1990 — 1992
MBA, International Business
North Carolina State University - School of Engineering
BS Mechanical Engineer, Mechancial Engineer
Compucom 2010 - Present
Compucom 2010 - Present
BMW/Compucom 2010 - Present
Concentrix March 2009 - Present
Cisco Systems 2009 - Present
Cisco / Concentrix 2009 - December 2010
Skills
Cisco, Windows, Laptops, Computer Hardware, Hardware, Workstations, Active Directory, Operating Systems, Microsoft Office, Cisco Technologies, Routers, Switches
Education
Greenville Technical College 1992 — 1994
AAS, Computer Technology
CSC - Computer Sciences Corporation February 2015 - Present
Concentrix February 2014 - February 2015
IBM September 2002 - February 2014
Ernst & Young September 1997 - September 2002
AGF September 1995 - September 1997
AGF January 1990 - September 1995
Daimler August 1988 - January 1990
Skills
Business Transformation, Management Consulting, Business Analysis, IT Strategy, Business Process..., Process Improvement, Outsourcing, Strategic Planning, Business Process, Negotiation, Business Intelligence, Banking, Mergers & Acquisitions, Team Leadership, CRM, Leadership, Management, Integration, Strategy, P&L Management, Product Development, Program Management, Vendor Management, Governance
Education
Cranfield University - Cranfield School of Management 1995 — 1996
Master of Business Administration (MBA), Strategy
ZeroChaos August 2010 - Present
Concentrix 2010 - Present
MetLife July 2007 - May 2010
IBM Global Services January 2005 - July 2007
RBC Insurance January 2001 - July 2007
IBM 2005 - 2007
RBC Liberty Insurance 2000 - 2005
Liberty Life 1992 - 2001
CTG 1989 - 1992
Education
Colorado State University 1985 — 1988
BS, Physics
Concentrix 1997 - 2009
Concentrix 1997 - 2009
Education
St. John Fisher College 1985 — 1987
B.A., Communication/Journalism
Finger Lakes Community College 1983 — 1985
A.A., Humanities
Greenville County Information Systems December 2009 - Present
CA March 2009 - December 2009
Concentrix March 2009 - December 2009
Synnex April 2008 - December 2008
Skills
Sales, Process Improvement, Strategic Planning, Customer Service, Salesforce.com, Marketing, Project Management, Training, Microsoft Office
Education
Clemson University - College of Business and Behavioral Science 2003 — 2007
Bachelor of Science, Management, Health Science
Concentrix October 2014 - Present
Syntel August 2011 - September 2014
GENPACT LLC January 2009 - February 2011
GENPACT May 2007 - December 2008
Aegis BPO July 2005 - April 2007
GENPACT September 2000 - February 2005
Skills
Operations Management, CRM, Performance Management, Management, Customer Satisfaction, Cross-functional Team..., BPO, Service Delivery, Project Management, Program Management, Service Level Agreements, Data Migration, Business Strategy, Sla, Analysis, Business Process..., Team Management, Six Sigma, Strategy, Business Process, Process Improvement, Business Development, Training
Education
University of Delhi 1997 — 2000
Bachelors in Commerce, Finance, Accounting and Management
Institute of Hotel Management 1997 — 2000
3 Yr. Diploma in Hotel Management, Front Office, F&B Service, F&B Production, Accomodation Operations, Management
International Cruise & Excursions, Inc. (ICE) May 2014 - Present
Concentrix February 2014 - May 2014
Best Choice Roofing March 2013 - October 2013
Monkey Wrench Bar March 2011 - September 2013
Freedom Pest Control LLC September 2005 - March 2008
United States Pest Control inc June 1996 - September 2004
Skills
Customer Service, Public Speaking, Advertising, Marketing Strategy, Marketing, Sales, New Business Development
Education
Galen College of Nursing 2011 — 2013
LPN
Glendale Community College 1997 — 1997
HubShout January 2014 - Present
Rochester Woman Magazine February 2014 - February 2015
American Cancer Society May 2013 - December 2013
Bundschuh's Greenhouses February 2012 - October 2012
Avon Cosmetics 2010 - April 2012
Cornell Cooperative extension wayne county 2012 - 2012
Wolff-SMG February 2008 - October 2009
Concentrix 2005 - 2005
Skills
Customer Service, Microsoft Office, Microsoft Excel, Small Business, Training, Marketing, Social Media Marketing, Advertising, Event Planning, Fundraising, Coaching, Event Management, Blogging, Social Media, Leadership, Social Networking, Sales, Public Relations, Online Marketing, Management, Marketing Communications, Marketing Strategy
Education
Finger Lakes Community College 2002 — 2004
Computer and Information Sciences and Support Services
CBTS January 2012 - Present
American Credit Acceptance April 2011 - December 2011
Vybrent Communications October 2009 - April 2011
Concentrix 2008 - 2009
CommunityConnect Inc. 2006 - 2008
Skills
Routers, VoIP, DHCP, Wireless Networking, RIP, CCNA, Routing, VMware, Switches, Cisco Technologies, LAN-WAN, Active Directory, BGP, Firewalls, EIGRP, VRF, Network Security, Cisco IOS, Network Administration, TCP/IP, DNS, Frame Relay, OSPF, Servers, Windows Server
Education
Greenville Technical College 2006 — 2010
Associate's degree, major- Networking
Greenville Technical College
Concentrix February 2014 - Present
IBM Global Process Services April 2012 - January 2014
IBM September 2005 - April 2012
Skills
Solution Selling, CRM, Pre-sales, Business Analysis, Business Development, Account Management, Team Management, Outsourcing, Vendor Management, Management, Business Intelligence
Education
College of Charleston 1982 — 1987
Bachelor of Science (BS), Elementary Education and Teaching
Concentrix 2014 - 2015
Concentrix 2014 - 2015
Stream Global Services December 2012 - May 2013
Cable ONE June 2012 - October 2012
Cox Communications September 2011 - March 2012
Spirit Halloween September 2008 - October 2008
U-Haul International, Inc. August 2007 - October 2007
Walmart April 2006 - November 2006
Skills
High Speed Internet, Troubleshooting, Software Installation, Laptops, Printers, Computer Hardware, XP, Routers, Call Center, Windows, Apple iPhone, Apple iPod, Apple Macintosh, Windows Vista, Windows 7, Help Desk Support
Education
DeVry University 2006 — 2011
BS, Computer Engineering Technology
Carl Hayden High School 2001 — 2005
High School Diploma, General Studies
NWN Corporation January 2015 - Present
The Blood Connection, INC February 2013 - June 2014
Concentrix March 2011 - March 2012
SYNNEX March 2011 - March 2012
Skills
Call Center, Customer Relations, Customer Service, Problem Solving, Lead Generation, B2B, Telemarketing, Call Centers, Channel Partners, Sales, Product Marketing, Sales Process, Business Development, Salesforce.com, CRM, Account Management, Solution Selling
Education
Greenville Technical College 2010 — 2010
Phlebotomy Certification, Greenville Technical College
J. L. Mann High School 1997 — 2001
Cisco/Concentrix 2009 - Present
Concentrix / Cisco TAC Partner 2009 - Present
Concentrix 2009 - Present
McDonald's Corporation August 1996 - March 2004
Skills
Routing, Switches, Cisco, VoIP, Cisco Technologies, Unified Communications, CCNA, Hardware, VPN, Routers, Cisco IOS, LAN-WAN, Cisco Routers, Network Engineering, Wireless Networking
Education
CCNA Voice
The SIP School
SSCA
CCNA
Colorado Technical University-Online 2005 — 2007
NA, Business Administration w/ focus on management
Lakeridge High School, Lake Oswego, OR 1996 — 1997
General Studies, HS diploma
North High School, Sheboygan, Wi 1993 — 1996
General studies, NA
Concentrix Military and Veteran AdvisorUniversity of Maryland University CollegeFebruary 2011 - Present
Frostburg State University May 2010 - May 2011
Frostburg State University October 2009 - May 2011
ICAT Logistics October 2006 - August 2008
ICAT Logistics October 2006 - August 2008
Skills
Troubleshooting, Customer Service, Training, Microsoft Office, Call Centers, Windows 7, Microsoft Excel, Outlook, Project Management, Microsoft Word, Time Management, PowerPoint, Team Building, Recruiting, Employee Training, Teamwork
Education
University of Maryland University College 2011 — 2014
Master of Information Technology: Project Management
Frostburg State University 2007 — 2011
Bachelors, Psychology
Concentrix June 2015 - Present
Dealer Online Marketing August 2012 - June 2015
Clemson University History Department September 2011 - December 2011
Clemson University Student Post Office September 2009 - April 2010
Skills
Finance, Economics, Accounting, Statistics, Data Analysis, Social Media, SPSS, Microsoft Office, Facebook, Microsoft Excel, PowerPoint, Research, Customer Service
Education
Clemson University 2009 — 2011
Bachelor of Science, Economics
Vaughn College of Aeronautic and Technology 2007 — 2008
Bachelor of Science, Airline Management
Concentrix June 2014 - Present
Bank of America October 2010 - June 2014
Utility Meter Services December 2009 - May 2010
Georgia Power Company March 2004 - January 2009
Skills
Call Center, Customer Service, Microsoft Office, Mailroom Operations, Data Entry
Education
DeVry University-Georgia 1999 — 2001
Associate of Science (A.S.), Computer and Electronic Technology, 3.5
Georgia Piedmont Technical College
Associate's degree, Computer and Information Systems Security/Information Assurance
Orion Health May 2015 - Present
Concentrix August 2014 - May 2015
Concentrix September 2013 - August 2014
J-Curve Technologies August 2011 - September 2013
Fry's Electronics March 2010 - May 2011
DeVry University July 2008 - March 2011
Skills
Windows 7, Software Installation, Computer Repair, Help Desk Support, Call Centers, Customer Service, Windows XP, XP, CompTIA A+ Certification, Call Center, Computer-savvy, Microsoft Office 2007, Windows XP Pro, Troubleshooting, Technical Support, Computer Hardware
Education
DeVry University Phoenix 2008 — 2009
Associate's degree, Network and System Administration/Administrator
DeVry University Phoenix
Bachelor's degree, Computer Systems Networking and Telecommunications
Concentrix July 2015 - Present
Kelly Services January 2014 - July 2015
Kelly Services October 2013 - January 2014
Alpine Access June 2012 - October 2013
Alpine Access June 2012 - October 2013
Convergys June 2011 - November 2011
US Army July 2003 - June 2011
Sutherland Global Services April 2010 - May 2011
West Corporation November 2007 - May 2008
Skills
Customer Service, Time Management, Data Entry, Outlook, Training, Sales, Customer Satisfaction, Team Building, Administrative..., Coaching, Telephone Skills, Applicant Tracking..., Customer Experience, Employee Relations, Human Resources, New Hire Orientations, Onboarding, Recruiting, Staffing Services, Talent Acquisition
Education
Northern Nash Sr. High
Colorado Technical University
Associates, Liberal Arts
Concentrix June 2013 - Present
Concentrix June 2013 - Present
Skills
BPO, Outsourcing, Lead Generation, CRM, Business Development, Team Management, Call Centers, Telemarketing, Account Management, Contact Centers, Solution Selling, Workforce Management
Education
Finger Lakes Community College
Associate of Arts and Sciences (A.A.S.), Computer Systems Networking and Telecommunications
Royal Bank of Scotland February 2013 - Present
Concentrix October 2010 - November 2012
DHL August 2006 - February 2009
Unisys February 2005 - August 2006
Skills
SQL, Oracle SQL Developer, VBScript, VBA, Unix, Bash, PL/SQL, Windows Scripting, Sybase, VB.NET, Autosys, Integration, Databases
Education
East Tennessee State University
Bachelor's degree, Computer Science
Concentrix July 2015 - Present
Samsung SDS via FGP September 2014 - July 2015
Samsung Electronics America via Alorica December 2012 - September 2014
Education
University of South Carolina Upstate 2015 — 2017
Bachelor’s Degree, Management Information Systems, General
Greenville Technical College 2012 — 2013
Associate’s Degree, Computer Technology/Computer Systems Technology
Concentrix December 2014 - Present
Career Connections, Inc. December 2012 - November 2014
Superior Systems Inc. June 2012 - November 2012
Northeastern Junior College October 2011 - May 2012
Skills
Management, Customer Service, Team Management, Leadership, Performance Management, Coaching, Team Leadership, Change Management, Call Centers, Employee Training
Education
Colorado State University-Global Campus 2014 — 2016
Bachelor's Degree, Accounting, Junior
Northeastern Junior College 2010 — 2012
Associate's degree, Horse Husbandry/Equine Science and Management
MRY September 2015 - Present
Duke University School of Law September 2015 - Present
Concentrix June 2015 - August 2015
The Penguin Diner June 2014 - August 2015
Education
Duke University 2014 — 2018
Bachelor’s Degree, Economics & Statistics
Cardinal Gibbons High School 2010 — 2014
High School, Salutatorian