Convergys Corporation
Industry: Information management company
DescriptionConvergys Corporation is a corporation based in Cincinnati, Ohio, that sells customer management and information management products, primarily to large corporations. Headquarters: Cincinnati, Ohio, United States Successor: Concentrix Revenue: 2.951 billion USD (2015) Number of employees: 130,001 (2015) CEO: Andrea J. Ayers (Oct 2012–) Subsidiaries: Stream Global Services, Intervoice,
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Convergys Corporation Employees
Employee
Years
Job
Industry
Cheryl Porro Cheryl Porro's Convergys Corporation Experience April 2001 - September 2005
Job
Industry Computer Software
Experience
Salesforce.com Foundation February 2014 - Present
salesforce.com October 2012 - January 2014
Salesforce.com February 2011 - September 2012
salesforce.com December 2009 - January 2011
Cupcakeblog.com March 2005 - January 2011
salesforce.com March 2008 - November 2009
salesforce.com March 2007 - February 2008
salesforce.com April 2006 - February 2007
salesforce.com September 2005 - April 2006
Convergys Corporation April 2001 - September 2005
Skills
Cloud Computing, SaaS, Enterprise Software, Program Management, Team Leadership, Product Management, Agile Methodologies, Software Development, Salesforce.com, PaaS, Scrum, Go-to-market Strategy, CRM, Business Intelligence, Scalability, Java, Databases, Quality Assurance, Management, Web Services, Integration, Training, Agile Project Management, Leadership, Mobile Devices, Mobile Applications, Cross-functional Team..., Distributed Systems, Start-ups, Analytics
Education
Rensselaer Polytechnic Institute 1989 — 1993
BS, Chemical Engineering
Academy of Notre Dame
Academy of Notre Dame
Salesforce.com Foundation February 2014 - Present
salesforce.com October 2012 - January 2014
Salesforce.com February 2011 - September 2012
salesforce.com December 2009 - January 2011
Cupcakeblog.com March 2005 - January 2011
salesforce.com March 2008 - November 2009
salesforce.com March 2007 - February 2008
salesforce.com April 2006 - February 2007
salesforce.com September 2005 - April 2006
Convergys Corporation April 2001 - September 2005
Skills
Cloud Computing, SaaS, Enterprise Software, Program Management, Team Leadership, Product Management, Agile Methodologies, Software Development, Salesforce.com, PaaS, Scrum, Go-to-market Strategy, CRM, Business Intelligence, Scalability, Java, Databases, Quality Assurance, Management, Web Services, Integration, Training, Agile Project Management, Leadership, Mobile Devices, Mobile Applications, Cross-functional Team..., Distributed Systems, Start-ups, Analytics
Education
Rensselaer Polytechnic Institute 1989 — 1993
BS, Chemical Engineering
Academy of Notre Dame
Academy of Notre Dame
Jeremy Ayers Jeremy Ayers's Convergys Corporation Experience October 2002 - January 2003
Job Systems Programmer at Safeguard Security & Communications
Industry Information Technology and Services
Experience
Safeguard Security & Communications December 2011 - Present
SMG Solutions May 2011 - September 2012
AVNET Logistics June 2011 - December 2011
AAA Landscape June 2009 - April 2011
Davis Landscape Irrigation January 2003 - March 2009
Convergys Corporation October 2002 - January 2003
Skills
A+ Certified, Computer Repair, PC Moves, Windows 7 Migration, Imaging, Security, Digital Imaging, Troubleshooting, Servers, Software Documentation, Networking, Customer Service, Team Leadership, Management, Access Control, Leadership, Sales, Microsoft Office, Project Management, Team Building, Account Management, Software Installation, Alarm Systems, Customer Satisfaction, CCTV
Education
South Plains College 2002 — 2004
general
New Mexico State University 2001 — 2002
Coronado High School 1997 — 2001
DIPLOMA, general studies
Safeguard Security & Communications December 2011 - Present
SMG Solutions May 2011 - September 2012
AVNET Logistics June 2011 - December 2011
AAA Landscape June 2009 - April 2011
Davis Landscape Irrigation January 2003 - March 2009
Convergys Corporation October 2002 - January 2003
Skills
A+ Certified, Computer Repair, PC Moves, Windows 7 Migration, Imaging, Security, Digital Imaging, Troubleshooting, Servers, Software Documentation, Networking, Customer Service, Team Leadership, Management, Access Control, Leadership, Sales, Microsoft Office, Project Management, Team Building, Account Management, Software Installation, Alarm Systems, Customer Satisfaction, CCTV
Education
South Plains College 2002 — 2004
general
New Mexico State University 2001 — 2002
Coronado High School 1997 — 2001
DIPLOMA, general studies
Nicholas Wolf's Convergys Corporation Experience August 2011 - April 2012
Job Sales Account Manager/ Medical and Surgical supply
Industry Medical Devices
Experience
West Corporation/Cassling April 2012 - Present
The Morgue Haunted House October 2008 - Present
Convergys Corporation August 2011 - April 2012
Fine Jewelry September 2009 - August 2011
OfficeMax July 2004 - July 2007
Skills
Networking, Social Networking, Sales Management, Supervisory Experience, Consulting, Customer Service, Coordination, Sales Prospecting, Group Training, Security Management, Sales, Training, Call Center, Coaching, Customer Satisfaction, Time Management, Leadership, Management, Direct Sales, CRM, Customer Experience, Sales Operations, Cold Calling, Telecommunications, Sales Process, Data Entry, Account Management, Security, Retail, Supervisory Skills, Team Building, Telephone Skills, Outlook, Internet Explorer, B2B, Sales Presentations, Team Leadership, Workforce Management, Building Relationships, Employee Training, Customer Engagement, Team Management, Inbound Marketing, Cross-functional Team..., Salesforce.com, Selling, Medical Devices, Microsoft Office, Lead Generation, Hiring
Education
Fox Valley Technical College 2009 — 2012
Substance Abuse Counseling, Associates Degree
Fox Valley Technical College 2009 — 2012
Substance Abuse/Addiction Counseling
Northeast Wisconsin Technical College 2006 — 2009
Worked toward, Associates of Marketing and Sales
Northeast Wisconsin Technical College 2006 — 2009
Business/Marketing
Ashwaubenon High School 2002 — 2006
Diploma, General, 12
West Corporation/Cassling April 2012 - Present
The Morgue Haunted House October 2008 - Present
Convergys Corporation August 2011 - April 2012
Fine Jewelry September 2009 - August 2011
OfficeMax July 2004 - July 2007
Skills
Networking, Social Networking, Sales Management, Supervisory Experience, Consulting, Customer Service, Coordination, Sales Prospecting, Group Training, Security Management, Sales, Training, Call Center, Coaching, Customer Satisfaction, Time Management, Leadership, Management, Direct Sales, CRM, Customer Experience, Sales Operations, Cold Calling, Telecommunications, Sales Process, Data Entry, Account Management, Security, Retail, Supervisory Skills, Team Building, Telephone Skills, Outlook, Internet Explorer, B2B, Sales Presentations, Team Leadership, Workforce Management, Building Relationships, Employee Training, Customer Engagement, Team Management, Inbound Marketing, Cross-functional Team..., Salesforce.com, Selling, Medical Devices, Microsoft Office, Lead Generation, Hiring
Education
Fox Valley Technical College 2009 — 2012
Substance Abuse Counseling, Associates Degree
Fox Valley Technical College 2009 — 2012
Substance Abuse/Addiction Counseling
Northeast Wisconsin Technical College 2006 — 2009
Worked toward, Associates of Marketing and Sales
Northeast Wisconsin Technical College 2006 — 2009
Business/Marketing
Ashwaubenon High School 2002 — 2006
Diploma, General, 12
Itzel Fiol Ochoa Itzel Fiol Ochoa's Convergys Corporation Experience Internship - Front Desk Receptionist/Procurement AdministratorCity of TucsonOctober 2014 - November 2014
Job Back Office Customer Representative Health Insurance at Convergys Corporation
Industry Telecommunications
Experience
Convergys Corporation Internship - Front Desk Receptionist/Procurement AdministratorCity of TucsonOctober 2014 - November 2014
Skills
Honest, Consideration, Accountability, Integrity, Organization Skills, Leadership, Customer Service, Communication, Team Leadership
Education
Fred G. Acosta Job Corps 2013 — 2015
Certified Medical Assistant (CMA) (AAMA), Medical Administrative/Executive Assistant and Medical Secretary
Penn Foster 2014 — 2014
High School, 3.8 GPA
Convergys Corporation Internship - Front Desk Receptionist/Procurement AdministratorCity of TucsonOctober 2014 - November 2014
Skills
Honest, Consideration, Accountability, Integrity, Organization Skills, Leadership, Customer Service, Communication, Team Leadership
Education
Fred G. Acosta Job Corps 2013 — 2015
Certified Medical Assistant (CMA) (AAMA), Medical Administrative/Executive Assistant and Medical Secretary
Penn Foster 2014 — 2014
High School, 3.8 GPA
Paul J. Tom Paul J. Tom's Convergys Corporation Experience 2005 - 2006
Job Vice President International Consulting at Chase Paymentech (JP Morgan Chase)
Industry Financial Services
Experience
Chase Paymentech December 2014 - Present
Elavon, Inc. October 2010 - November 2014
Honduras Outreach, Inc. (HOI) April 2008 - November 2009
Accenture 2006 - April 2008
Convergys Corporation 2005 - 2006
ADP 2002 - 2003
PwC (PricewaterhouseCoopers) November 1999 - June 2002
Skills
Management Consulting, Organizational Design, Change Management, Strategy, Strategic Planning, Business Process, Business Transformation, Talent Management, Outsourcing, HR Consulting, Business Strategy, Organizational..., Coaching, Stakeholder Management, Talent Acquisition, Organizational..., Succession Planning, HR Transformation, ERP, Performance Improvement, Cross-functional Team..., Employee Engagement, Leadership, Mergers & Acquisitions, Management, Program Management, Process Improvement, Consulting, Integration, Business Process..., PMO, Professional Services, Analysis, Performance Management, Vendor Management, Executive Management, Employee Benefits, Business Analysis, Business Intelligence, IT Strategy, Project Portfolio..., Governance, Acquisition Integration, Financial Services, CRM, Business Development
Education
University of California, Berkeley 1969 — 1972
BA, Business Administration
San Francisco State University 1973 — 1975
Bachelor of Science (BS), World Business
Chase Paymentech December 2014 - Present
Elavon, Inc. October 2010 - November 2014
Honduras Outreach, Inc. (HOI) April 2008 - November 2009
Accenture 2006 - April 2008
Convergys Corporation 2005 - 2006
ADP 2002 - 2003
PwC (PricewaterhouseCoopers) November 1999 - June 2002
Skills
Management Consulting, Organizational Design, Change Management, Strategy, Strategic Planning, Business Process, Business Transformation, Talent Management, Outsourcing, HR Consulting, Business Strategy, Organizational..., Coaching, Stakeholder Management, Talent Acquisition, Organizational..., Succession Planning, HR Transformation, ERP, Performance Improvement, Cross-functional Team..., Employee Engagement, Leadership, Mergers & Acquisitions, Management, Program Management, Process Improvement, Consulting, Integration, Business Process..., PMO, Professional Services, Analysis, Performance Management, Vendor Management, Executive Management, Employee Benefits, Business Analysis, Business Intelligence, IT Strategy, Project Portfolio..., Governance, Acquisition Integration, Financial Services, CRM, Business Development
Education
University of California, Berkeley 1969 — 1972
BA, Business Administration
San Francisco State University 1973 — 1975
Bachelor of Science (BS), World Business
Justin Kindy Justin Kindy's Convergys Corporation Experience June 2003 - December 2004
Job Senior Sales Agent for Liberty Mutual
Industry Insurance
Experience
Liberty Mutual Insurance May 2013 - Present
Connextions August 2009 - May 2013
Estep & Co January 2008 - February 2009
indpendent January 2007 - January 2008
Wells Fargo December 2004 - November 2006
Convergys Corporation June 2003 - December 2004
US Army 2001 - 2003
Skills
Insurance, Sales, Customer Service, Property, Process Improvement, Leadership, Coaching, Customer Satisfaction
Education
Seminole State College of Florida 2010 — 2012
Associate's degree, Public Administration
Liberty Mutual Insurance May 2013 - Present
Connextions August 2009 - May 2013
Estep & Co January 2008 - February 2009
indpendent January 2007 - January 2008
Wells Fargo December 2004 - November 2006
Convergys Corporation June 2003 - December 2004
US Army 2001 - 2003
Skills
Insurance, Sales, Customer Service, Property, Process Improvement, Leadership, Coaching, Customer Satisfaction
Education
Seminole State College of Florida 2010 — 2012
Associate's degree, Public Administration
Jay Little Jay Little's Convergys Corporation Experience September 1999 - January 2000
Job Advertising & Cause Development
Industry Marketing and Advertising
Experience
Arthritis Foundation April 2014 - Present
Arthitis Today January 2003 - Present
Little Media March 2009 - February 2014
Demetrios Media - For The Bride July 2013 - January 2014
Scrubs Magazine February 2012 - August 2013
Hallmark Magazine May 2006 - March 2009
Arthritis Foundation January 2003 - May 2006
Arthritis Foundation September 2000 - January 2003
Convergys Corporation September 1999 - January 2000
Teleperformance November 1997 - September 1999
Skills
Advertising, Public Relations, Advertising Sales, Magazines, Sales, Social Media, Publications, Digital Media, Email Marketing, Management, Marketing, Online Advertising, Publishing
Education
New Mexico State University 1995 — 1996
n/a, Japanese Language, Asian History, Real Estate
Arthritis Foundation April 2014 - Present
Arthitis Today January 2003 - Present
Little Media March 2009 - February 2014
Demetrios Media - For The Bride July 2013 - January 2014
Scrubs Magazine February 2012 - August 2013
Hallmark Magazine May 2006 - March 2009
Arthritis Foundation January 2003 - May 2006
Arthritis Foundation September 2000 - January 2003
Convergys Corporation September 1999 - January 2000
Teleperformance November 1997 - September 1999
Skills
Advertising, Public Relations, Advertising Sales, Magazines, Sales, Social Media, Publications, Digital Media, Email Marketing, Management, Marketing, Online Advertising, Publishing
Education
New Mexico State University 1995 — 1996
n/a, Japanese Language, Asian History, Real Estate
Steven Morrison Steven Morrison's Convergys Corporation Experience March 2004 - August 2006
Job Sr. Finance Analyst
Industry Information Technology and Services
Experience
The Church of Jesus Christ of Latter-day Saints September 2011 - Present
Kellogg Company September 2010 - September 2011
self employed August 2009 - June 2010
Kimberly-Clark Corporation September 2006 - June 2009
Convergys Corporation March 2004 - August 2006
Island Ink-Jet March 2003 - April 2004
Skills
Web Marketing, Corporate Finance, Microsoft Excel, Accounting, Customer Service, Microsoft Word, Leadership, Coaching, Sales, Process Improvement, Microsoft Office, Public Speaking, Entrepreneurship, Management, Budgets, Small Business, Finance, Forecasting, Analysis, Training, Insurance, Auditing, Financial Analysis, Team Building, Strategy, Team Leadership, Strategic Planning, Internal Controls
Education
University of Nebraska-Lincoln 2008 — 2010
MBA, International Business
University of Utah - David Eccles School of Business 2004 — 2006
Bachelors of Arts, Finance
Salt Lake Community College 2003 — 2004
Associates, Business
Jordan High School 1997 — 2000
HS Diploma, Regular/General High School/Secondary Diploma Program
The Church of Jesus Christ of Latter-day Saints September 2011 - Present
Kellogg Company September 2010 - September 2011
self employed August 2009 - June 2010
Kimberly-Clark Corporation September 2006 - June 2009
Convergys Corporation March 2004 - August 2006
Island Ink-Jet March 2003 - April 2004
Skills
Web Marketing, Corporate Finance, Microsoft Excel, Accounting, Customer Service, Microsoft Word, Leadership, Coaching, Sales, Process Improvement, Microsoft Office, Public Speaking, Entrepreneurship, Management, Budgets, Small Business, Finance, Forecasting, Analysis, Training, Insurance, Auditing, Financial Analysis, Team Building, Strategy, Team Leadership, Strategic Planning, Internal Controls
Education
University of Nebraska-Lincoln 2008 — 2010
MBA, International Business
University of Utah - David Eccles School of Business 2004 — 2006
Bachelors of Arts, Finance
Salt Lake Community College 2003 — 2004
Associates, Business
Jordan High School 1997 — 2000
HS Diploma, Regular/General High School/Secondary Diploma Program
Jacob Farr's Convergys Corporation Experience October 1996 - October 1999
Job Food & Beverage Account Manager at Ecolab
Industry Food & Beverages
Experience
Ecolab June 2015 - Present
Flowers Foods July 2013 - June 2015
Hostess Brands August 2008 - July 2013
Hostess Brands May 2008 - August 2008
Hostess Brands April 2001 - May 2008
Hostess Brands May 2000 - April 2001
Hostess Brands October 1999 - May 2000
Convergys Corporation October 1996 - October 1999
Skills
Sanitation, Bakery, Food, HACCP, Food Safety, BRC/GFSI, Food Defense, 5S, Project Management, Department Budget..., Safety Culture, Integrated Pest..., Asbestos
Education
Ogden-Weber Applied Technology College 1998 — 1999
Computer Network Management
Ecolab June 2015 - Present
Flowers Foods July 2013 - June 2015
Hostess Brands August 2008 - July 2013
Hostess Brands May 2008 - August 2008
Hostess Brands April 2001 - May 2008
Hostess Brands May 2000 - April 2001
Hostess Brands October 1999 - May 2000
Convergys Corporation October 1996 - October 1999
Skills
Sanitation, Bakery, Food, HACCP, Food Safety, BRC/GFSI, Food Defense, 5S, Project Management, Department Budget..., Safety Culture, Integrated Pest..., Asbestos
Education
Ogden-Weber Applied Technology College 1998 — 1999
Computer Network Management
Jeremy Arriaga Jeremy Arriaga's Convergys Corporation Experience September 1997 - March 2013
Job XFAB, Texas Inc.
Industry Human Resources
Experience
X-FAB July 2014 - Present
Lubbock County Detention Center June 2013 - April 2014
Convergys Corporation September 1997 - March 2013
Skills
Talent Acquisition, Technical Recruiting, Performance Management, Screening, Employee Engagement, Recruiting, Talent Management, BPO, Applicant Tracking..., Employee Relations, HRIS, Onboarding, Benefits Negotiation, Sourcing, Internet Recruiting, Customer Retention, Management, Temporary Placement, Employer Branding, Interviews
Education
Lubbock Christian University 2011 — 2014
Bachelor's degree, Organization Management
X-FAB July 2014 - Present
Lubbock County Detention Center June 2013 - April 2014
Convergys Corporation September 1997 - March 2013
Skills
Talent Acquisition, Technical Recruiting, Performance Management, Screening, Employee Engagement, Recruiting, Talent Management, BPO, Applicant Tracking..., Employee Relations, HRIS, Onboarding, Benefits Negotiation, Sourcing, Internet Recruiting, Customer Retention, Management, Temporary Placement, Employer Branding, Interviews
Education
Lubbock Christian University 2011 — 2014
Bachelor's degree, Organization Management
Jared Deppe Jared Deppe's Convergys Corporation Experience May 2009 - January 2014
Job Pricing Manager at GE Healthcare
Industry Financial Services
Experience
GE Healthcare December 2014 - Present
Small Business Development Center July 2014 - Present
Convergys January 2014 - November 2014
Convergys Corporation May 2009 - January 2014
Convergys Corporation October 2007 - May 2009
Convergys Corporation June 2006 - October 2007
Cache Honda Yamaha February 2004 - May 2006
Deppe Landscapes February 2002 - December 2003
Skills
Leadership, Financial Analysis, Forecasting, Financial Reporting, Microsoft Excel, Microsoft Office, Budgets, Finance, Process Improvement, Budgeting, Financial Accounting, Management, MS Office Suite, OLAP, Hyperion Interactive..., Essbase, Pricing Strategy, PeopleSoft, Pricing, Billing Systems, SharePoint, Corporate Budgeting, Outsourced Solutions, Return on Investment, GAAP Standards, General Ledger, Access, Market Research, Project Management, Auditing, Strategic Financial..., Cross-functional Team..., Variance Analysis, Team Management, Project Planning, Business Development, Managerial Finance, Business Process..., Financial Modeling, Business Analysis, Account Management, Corporate Finance, Accounting, Call Centers, Hyperion Enterprise, Analysis, Outsourcing, BPO, GAAP, Cost Accounting
Education
Weber State University 2012 — 2014
Master of Business Administration (M.B.A.)
Utah State University 2003 — 2006
Bachelor of Science (BS)
Salt Lake Community College 2000 — 2003
Associates Degree
GE Healthcare December 2014 - Present
Small Business Development Center July 2014 - Present
Convergys January 2014 - November 2014
Convergys Corporation May 2009 - January 2014
Convergys Corporation October 2007 - May 2009
Convergys Corporation June 2006 - October 2007
Cache Honda Yamaha February 2004 - May 2006
Deppe Landscapes February 2002 - December 2003
Skills
Leadership, Financial Analysis, Forecasting, Financial Reporting, Microsoft Excel, Microsoft Office, Budgets, Finance, Process Improvement, Budgeting, Financial Accounting, Management, MS Office Suite, OLAP, Hyperion Interactive..., Essbase, Pricing Strategy, PeopleSoft, Pricing, Billing Systems, SharePoint, Corporate Budgeting, Outsourced Solutions, Return on Investment, GAAP Standards, General Ledger, Access, Market Research, Project Management, Auditing, Strategic Financial..., Cross-functional Team..., Variance Analysis, Team Management, Project Planning, Business Development, Managerial Finance, Business Process..., Financial Modeling, Business Analysis, Account Management, Corporate Finance, Accounting, Call Centers, Hyperion Enterprise, Analysis, Outsourcing, BPO, GAAP, Cost Accounting
Education
Weber State University 2012 — 2014
Master of Business Administration (M.B.A.)
Utah State University 2003 — 2006
Bachelor of Science (BS)
Salt Lake Community College 2000 — 2003
Associates Degree
Abby Barber's Convergys Corporation Experience August 2015 - Present
Job Quality Assurance & Training Manager at CreditRepair.com
Industry Consumer Services
Experience
Convergys Corporation August 2015 - Present
CreditRepair.com June 2014 - September 2015
Lexington Law Firm December 2009 - June 2014
Pizza Hut January 2006 - December 2009
Skills
Call Centers, Coaching, Customer Satisfaction, Customer Service, Employee Training, Management, Microsoft Excel, Microsoft Office, Quality Assurance, Training, Team Building, Leadership, Microsoft Word, Strategic Planning, Outlook, PowerPoint, Leadership Development, Process Improvement, Time Management, Team Leadership, Sales
Education
Ogden-Weber Applied Technology College 2007 — 2008
Nail Technician, Cosmetology, Barber/Styling, and Nail Instructor
Convergys Corporation August 2015 - Present
CreditRepair.com June 2014 - September 2015
Lexington Law Firm December 2009 - June 2014
Pizza Hut January 2006 - December 2009
Skills
Call Centers, Coaching, Customer Satisfaction, Customer Service, Employee Training, Management, Microsoft Excel, Microsoft Office, Quality Assurance, Training, Team Building, Leadership, Microsoft Word, Strategic Planning, Outlook, PowerPoint, Leadership Development, Process Improvement, Time Management, Team Leadership, Sales
Education
Ogden-Weber Applied Technology College 2007 — 2008
Nail Technician, Cosmetology, Barber/Styling, and Nail Instructor
Jenny Nguyen Jenny Nguyen's Convergys Corporation Experience April 2011 - Present
Job Asst Loan Officer NMLS#1084347 at Veritas Funding
Industry Outsourcing/Offshoring
Experience
Veritas Funding - NMLS: 252108 July 2013 - Present
Convergys Corporation April 2011 - Present
Convergys Corporation January 2007 - April 2011
Convergys Corporation June 2001 - January 2007
Skills
Project Management, Training Facilitation, Training Delivery, Customer Service, Contact Center..., Organizational..., Process Improvement, Leadership, Technical Documentation, Communication, Motivational Speaking, Persuasive Presentation..., Issue Resolution, Case Managment, Cross-cultural Teams, Globalization, Cross-functional Team..., Passion for Technology, Passion for Helping..., Passion for Success, Computers, WebEx, Data Analysis, Creativity, Building Relationships, CIN, Cisco Technologies, Entitlements, Licensing, Flexibility, Adaptability, iPhone, Analysis, Call Centers, Workforce Management, Contact Centers
Education
University of Utah - David Eccles School of Business 2011 — 2015
Bachelor's Degree
Salt Lake Community College 2007 — 2011
Associate of Science
Veritas Funding - NMLS: 252108 July 2013 - Present
Convergys Corporation April 2011 - Present
Convergys Corporation January 2007 - April 2011
Convergys Corporation June 2001 - January 2007
Skills
Project Management, Training Facilitation, Training Delivery, Customer Service, Contact Center..., Organizational..., Process Improvement, Leadership, Technical Documentation, Communication, Motivational Speaking, Persuasive Presentation..., Issue Resolution, Case Managment, Cross-cultural Teams, Globalization, Cross-functional Team..., Passion for Technology, Passion for Helping..., Passion for Success, Computers, WebEx, Data Analysis, Creativity, Building Relationships, CIN, Cisco Technologies, Entitlements, Licensing, Flexibility, Adaptability, iPhone, Analysis, Call Centers, Workforce Management, Contact Centers
Education
University of Utah - David Eccles School of Business 2011 — 2015
Bachelor's Degree
Salt Lake Community College 2007 — 2011
Associate of Science
Angelica Meyers's Convergys Corporation Experience August 2007 - March 2009
Job Regional Trainer Motorola (A Google Company)
Industry Wireless
Experience
(Motorola a Google Company) June 2013 - Present
Crowne Plaza Hotel January 2012 - February 2013
Convergys Corporation August 2007 - March 2009
Convergys Corporation May 2007 - August 2007
Convergys December 2006 - April 2007
Convergys Corporation March 2006 - November 2006
Convergys Corporation January 2006 - March 2006
Convergys Corporation August 2005 - January 2006
Skills
Training, Leadership, Management, Process Improvement, Analysis, Quality Assurance, Team Leadership, Project Management, Employee Training, Team Management, Call Centers, Customer Satisfaction, Performance Management, BPO, Coaching, Data Analysis, Time Management, Vendor Management, Team Building, Telecommunications, Customer Service, Customer Experience, Leadership Development, Business Development, Organizational..., Change Management, Training Delivery, Social Networking, Marketing, Market Research, Troubleshooting, Event Management, Public Speaking, Marketing Strategy, System Administration, Brand Development, Personality Assessment, Sales Presentations
Education
Lone Star College System 2012 — 2014
Associate of Arts and Sciences (AAS), International Business, 3.5
(Motorola a Google Company) June 2013 - Present
Crowne Plaza Hotel January 2012 - February 2013
Convergys Corporation August 2007 - March 2009
Convergys Corporation May 2007 - August 2007
Convergys December 2006 - April 2007
Convergys Corporation March 2006 - November 2006
Convergys Corporation January 2006 - March 2006
Convergys Corporation August 2005 - January 2006
Skills
Training, Leadership, Management, Process Improvement, Analysis, Quality Assurance, Team Leadership, Project Management, Employee Training, Team Management, Call Centers, Customer Satisfaction, Performance Management, BPO, Coaching, Data Analysis, Time Management, Vendor Management, Team Building, Telecommunications, Customer Service, Customer Experience, Leadership Development, Business Development, Organizational..., Change Management, Training Delivery, Social Networking, Marketing, Market Research, Troubleshooting, Event Management, Public Speaking, Marketing Strategy, System Administration, Brand Development, Personality Assessment, Sales Presentations
Education
Lone Star College System 2012 — 2014
Associate of Arts and Sciences (AAS), International Business, 3.5
Brooke Beiting's Convergys Corporation Experience July 2007 - Present
Job Media Relations at Convergys Corporation
Industry Outsourcing/Offshoring
Experience
Convergys Corporation July 2007 - Present
Skills
Corporate Communications, Media Relations, Internal Communications, Crisis Communications, Strategic Communications, Public Relations, Press Releases, Content Development, Newsletters, Social Media, Copywriting, Campaign Coordinator, Marketing Communications, Content Management, Strategic Planning, Speech Writing, Editing, Communication Training, Partner Management
Education
Northern Kentucky University 2002 — 2007
Bachelor of Arts (B.A.), Speech Communication and Rhetoric
Convergys Corporation July 2007 - Present
Skills
Corporate Communications, Media Relations, Internal Communications, Crisis Communications, Strategic Communications, Public Relations, Press Releases, Content Development, Newsletters, Social Media, Copywriting, Campaign Coordinator, Marketing Communications, Content Management, Strategic Planning, Speech Writing, Editing, Communication Training, Partner Management
Education
Northern Kentucky University 2002 — 2007
Bachelor of Arts (B.A.), Speech Communication and Rhetoric
Bradley Kummer, CPA Bradley Kummer, CPA's Convergys Corporation Experience June 2010 - December 2010
Job Assurance InCharge at Plante Moran
Industry Accounting
Experience
Plante Moran May 2015 - Present
Plante Moran August 2013 - April 2015
Plante Moran January 2012 - August 2012
Convergys Corporation June 2010 - December 2010
Skills
CPA, Auditing, Assurance, Financial Statements, Accounting, Tax, Financial Reporting, Financial Accounting, Internal Controls, Microsoft Excel, GAAP, Microsoft Office, PowerPoint
Education
Ohio University 2009 — 2013
Bachelor, Business Administration; Accounting and Finance, 3.95/4.0
La Salle High School 2005 — 2009
Plante Moran May 2015 - Present
Plante Moran August 2013 - April 2015
Plante Moran January 2012 - August 2012
Convergys Corporation June 2010 - December 2010
Skills
CPA, Auditing, Assurance, Financial Statements, Accounting, Tax, Financial Reporting, Financial Accounting, Internal Controls, Microsoft Excel, GAAP, Microsoft Office, PowerPoint
Education
Ohio University 2009 — 2013
Bachelor, Business Administration; Accounting and Finance, 3.95/4.0
La Salle High School 2005 — 2009
Alysia Williams's Convergys Corporation Experience September 2014 - March 2015
Job Alumna, North Carolina Central University
Industry Pharmaceuticals
Experience
Convergys Corporation September 2014 - March 2015
North Carolina Central University August 2013 - May 2014
North Carolina Central University May 2013 - August 2013
North Carolina Central University January 2012 - May 2013
University of North Carolina at Chapel Hill May 2012 - July 2012
Skills
ELISA, SDS-PAGE, HPLC, Fluorescence, Mammalian Cell Culture, Fluorescence Microscopy, Teamwork, Protein Assays, Leadership Initiatives, Organization, Reliability, Team Leadership, Western analysis, Infrared Photography, Customer Service, Sales, Leadership, Western Blotting
Education
North Carolina Central University 2010 — 2014
Bachelor's Degree, Pharmaceutical Sciences, Cum Laude
University of North Carolina at Chapel Hill
University of North Carolina at Chapel Hill
Convergys Corporation September 2014 - March 2015
North Carolina Central University August 2013 - May 2014
North Carolina Central University May 2013 - August 2013
North Carolina Central University January 2012 - May 2013
University of North Carolina at Chapel Hill May 2012 - July 2012
Skills
ELISA, SDS-PAGE, HPLC, Fluorescence, Mammalian Cell Culture, Fluorescence Microscopy, Teamwork, Protein Assays, Leadership Initiatives, Organization, Reliability, Team Leadership, Western analysis, Infrared Photography, Customer Service, Sales, Leadership, Western Blotting
Education
North Carolina Central University 2010 — 2014
Bachelor's Degree, Pharmaceutical Sciences, Cum Laude
University of North Carolina at Chapel Hill
University of North Carolina at Chapel Hill
Carin Stacy Carin Stacy's Convergys Corporation Experience May 2000 - June 2003
Job Director Compensation and Benefits at Hobsons
Industry Human Resources
Experience
CareSource Management Group October 2013 - December 2014
Textron January 2013 - July 2013
The E. W. Scripps Company March 2006 - August 2012
Duke Energy Corporation June 2003 - March 2006
Convergys Corporation May 2000 - June 2003
Convergys November 1998 - May 2000
Ohio Casualty Group December 1997 - November 1998
Grant Thornton LLP September 1996 - December 1997
Grant Thornton January 1996 - September 1996
Skills
Executive Compensation, Compensation, Incentive Programs, Salary, Job Analysis, PeopleSoft, Job Descriptions, Job Evaluation, Market Pricing, Compensation Planning, Benchmarking, Salary Structures, Bonus, Pay, ADP, FLSA, Compensation..., Equity Compensation, Deferred Compensation, Executive Pay, ADP Payroll, Talent Management, Organizational..., Personnel Management, Employment Law, Employee Relations, Budgets, Workforce Planning, Human Resources, Payroll, Compensation & Benefit, FMLA, Succession Planning, HRIS, Benefits Administration, Employee Benefits, Recruiting, Management, Leadership, Performance Management, Compensation & Benefits
Education
College of Mount St. Joseph 1991 — 1993
BS, Accounting
Miami University 1989 — 1990
Accounting
CareSource Management Group October 2013 - December 2014
Textron January 2013 - July 2013
The E. W. Scripps Company March 2006 - August 2012
Duke Energy Corporation June 2003 - March 2006
Convergys Corporation May 2000 - June 2003
Convergys November 1998 - May 2000
Ohio Casualty Group December 1997 - November 1998
Grant Thornton LLP September 1996 - December 1997
Grant Thornton January 1996 - September 1996
Skills
Executive Compensation, Compensation, Incentive Programs, Salary, Job Analysis, PeopleSoft, Job Descriptions, Job Evaluation, Market Pricing, Compensation Planning, Benchmarking, Salary Structures, Bonus, Pay, ADP, FLSA, Compensation..., Equity Compensation, Deferred Compensation, Executive Pay, ADP Payroll, Talent Management, Organizational..., Personnel Management, Employment Law, Employee Relations, Budgets, Workforce Planning, Human Resources, Payroll, Compensation & Benefit, FMLA, Succession Planning, HRIS, Benefits Administration, Employee Benefits, Recruiting, Management, Leadership, Performance Management, Compensation & Benefits
Education
College of Mount St. Joseph 1991 — 1993
BS, Accounting
Miami University 1989 — 1990
Accounting
Sandy Dudzik Sandy Dudzik's Convergys Corporation Experience September 2001 - December 2009
Job IT Inventory Control and Project Communications Analyst at DSC Logistics
Industry Computer Software
Experience
DSC Logistics October 2013 - Present
Blue Sky Wears LLC 2008 - Present
St. John the Evangelist Catholic Church July 2012 - October 2013
St. John the Evangelist Catholic Church June 2011 - July 2012
Convergys Corporation September 2001 - December 2009
Convergys Corporation January 1996 - December 2006
Convergys Corporation January 2000 - September 2001
Convergys Corporation (formerly known March 1998 - January 2000
Cincinnati Bell Information Systems, Inc October 1996 - March 1998
Cincinnati Bell Information Systems, Inc January 1989 - October 1996
Skills
Process Improvement, Project Management, Program Management, MS Project, Management, Project Planning, Business Analysis, Testing, Team Management, Requirements Analysis, CRM, Analysis, Software Project..., Customer Service, Microsoft Office, Team Building, Team Leadership, Data Analysis, Marketing, Customer Satisfaction, Technical Writing, Customer Support, Event Management, Team-oriented, Problem Management, Volunteering, Volunteer Management, Vendor Management, Web Content, Creative Writing, News Writing, Web Project Management, Customer Analysis, Operations Management, Creativity, Collaborative Problem..., HTML, CSS, Web Pages, Newsletters, Volunteer Recruiting, Procedure Development, SDLC, Leadership
Education
Loyola University of Chicago
Bachelor of Arts, Communication Arts and Political Science
St.Scholastica Academy
Mathematics and Sciences
DSC Logistics October 2013 - Present
Blue Sky Wears LLC 2008 - Present
St. John the Evangelist Catholic Church July 2012 - October 2013
St. John the Evangelist Catholic Church June 2011 - July 2012
Convergys Corporation September 2001 - December 2009
Convergys Corporation January 1996 - December 2006
Convergys Corporation January 2000 - September 2001
Convergys Corporation (formerly known March 1998 - January 2000
Cincinnati Bell Information Systems, Inc October 1996 - March 1998
Cincinnati Bell Information Systems, Inc January 1989 - October 1996
Skills
Process Improvement, Project Management, Program Management, MS Project, Management, Project Planning, Business Analysis, Testing, Team Management, Requirements Analysis, CRM, Analysis, Software Project..., Customer Service, Microsoft Office, Team Building, Team Leadership, Data Analysis, Marketing, Customer Satisfaction, Technical Writing, Customer Support, Event Management, Team-oriented, Problem Management, Volunteering, Volunteer Management, Vendor Management, Web Content, Creative Writing, News Writing, Web Project Management, Customer Analysis, Operations Management, Creativity, Collaborative Problem..., HTML, CSS, Web Pages, Newsletters, Volunteer Recruiting, Procedure Development, SDLC, Leadership
Education
Loyola University of Chicago
Bachelor of Arts, Communication Arts and Political Science
St.Scholastica Academy
Mathematics and Sciences
Tom Huth Tom Huth's Convergys Corporation Experience May 2000 - July 2003
Job Past President of NAID
Industry Executive Office
Experience
The National Association for Information Destruction, Inc. (NAID) May 2008 - July 2014
ALLSHRED SERVICES INC May 2003 - May 2014
CONVERGYS CORPORATION May 2000 - July 2003
HOSPICE OF NORTHWEST OHIO May 1999 - July 2000
Federated Investors December 1998 - May 1999
OstermanAPI, Boise Marketing, American identity 1992 - 1999
BOISE MARKETING SERVICES, INC September 1992 - December 1998
GREAT LAKES LAWN/LANDSCAPING SERVICES March 1990 - April 1994
Eaton Corporation August 1989 - September 1992
Skills
Strategic Planning, Facilities Management, Customer Service, Operations Management, Contract Negotiation, Program Management, Budgets, Management, Contract Management, Mergers & Acquisitions, Sales, Account Management, New Business Development, Start-ups, Small Business, Sales Management, Direct Sales, Training, Team Building, Logistics, Vendor Management, Selling, Purchasing, Marketing, Forecasting, Leadership, Human Resources, Sales Process, Business Development, Security, Executive Management, Process Improvement, P&L Management, Strategy, Business Planning, CRM, B2B, Business Strategy, Document Management, Coaching, Salesforce.com, Sales Operations, Records Management, Outsourcing, Document Imaging, Information Management, Solution Selling, P&L, Strategic Partnerships, Customer Retention
Education
Owens Community College 1985 — 1991
Whitmer 1979 — 1983
Owens Community College
Associate, program
The National Association for Information Destruction, Inc. (NAID) May 2008 - July 2014
ALLSHRED SERVICES INC May 2003 - May 2014
CONVERGYS CORPORATION May 2000 - July 2003
HOSPICE OF NORTHWEST OHIO May 1999 - July 2000
Federated Investors December 1998 - May 1999
OstermanAPI, Boise Marketing, American identity 1992 - 1999
BOISE MARKETING SERVICES, INC September 1992 - December 1998
GREAT LAKES LAWN/LANDSCAPING SERVICES March 1990 - April 1994
Eaton Corporation August 1989 - September 1992
Skills
Strategic Planning, Facilities Management, Customer Service, Operations Management, Contract Negotiation, Program Management, Budgets, Management, Contract Management, Mergers & Acquisitions, Sales, Account Management, New Business Development, Start-ups, Small Business, Sales Management, Direct Sales, Training, Team Building, Logistics, Vendor Management, Selling, Purchasing, Marketing, Forecasting, Leadership, Human Resources, Sales Process, Business Development, Security, Executive Management, Process Improvement, P&L Management, Strategy, Business Planning, CRM, B2B, Business Strategy, Document Management, Coaching, Salesforce.com, Sales Operations, Records Management, Outsourcing, Document Imaging, Information Management, Solution Selling, P&L, Strategic Partnerships, Customer Retention
Education
Owens Community College 1985 — 1991
Whitmer 1979 — 1983
Owens Community College
Associate, program
Dennis Knight's Convergys Corporation Experience July 2008 - October 2009
Job English Language Arts Teacher at Halifax County Schools
Industry Information Technology and Services
Experience
North Carolina Central University August 2013 - November 2013
Foundation Financial Group May 2013 - August 2013
ACS, a Xerox Company October 2009 - February 2013
CONVERGY'S CORPORATION July 2008 - October 2009
Skills
Customer Service, Microsoft Excel, Benefits Administration, Policy Analysis, Training, Management, Software Documentation, Data Entry, Employee Benefits, Employee Training, Leadership, Employee Relations, Human Resources, Payroll, PowerPoint, Time Management, Team Building, Public Speaking, Microsoft Office, Microsoft Word, Academic Tutoring, English Teaching, Writing, Research, Teaching
Education
North Carolina Central University 2013 — 2016
Master of Arts (M.A.), English Language and Literature, General
North Carolina Central University 2010 — 2013
Bachelor of Arts (B.A.), English Language and Literature, General, 3.4
PITT COMMUNITY COLLEGE 2009 — 2010
Associates of Arts, Pre-Liberal Arts; Business Management; English, Economics, Business Ethics, and Computer Science
NORTHWEST HALIFAX HIGH SCHOOL 2000 — 2004
Diploma, College Preparation
North Carolina Central University August 2013 - November 2013
Foundation Financial Group May 2013 - August 2013
ACS, a Xerox Company October 2009 - February 2013
CONVERGY'S CORPORATION July 2008 - October 2009
Skills
Customer Service, Microsoft Excel, Benefits Administration, Policy Analysis, Training, Management, Software Documentation, Data Entry, Employee Benefits, Employee Training, Leadership, Employee Relations, Human Resources, Payroll, PowerPoint, Time Management, Team Building, Public Speaking, Microsoft Office, Microsoft Word, Academic Tutoring, English Teaching, Writing, Research, Teaching
Education
North Carolina Central University 2013 — 2016
Master of Arts (M.A.), English Language and Literature, General
North Carolina Central University 2010 — 2013
Bachelor of Arts (B.A.), English Language and Literature, General, 3.4
PITT COMMUNITY COLLEGE 2009 — 2010
Associates of Arts, Pre-Liberal Arts; Business Management; English, Economics, Business Ethics, and Computer Science
NORTHWEST HALIFAX HIGH SCHOOL 2000 — 2004
Diploma, College Preparation
Scott Huss's Convergys Corporation Experience May 2007 - September 2011
Job Lead Business Analyst at Fifth Third Bank
Industry Information Technology and Services
Experience
Fifth Third Bank September 2011 - Present
Convergys Corporation May 2007 - September 2011
Convergys Corporation February 2000 - May 2007
Convergys March 1997 - February 2000
Skills
SDLC, Business Analysis, Program Management, Requirements Analysis
Education
Northern Kentucky University
Bachelor of Science, Information Systems
Fifth Third Bank September 2011 - Present
Convergys Corporation May 2007 - September 2011
Convergys Corporation February 2000 - May 2007
Convergys March 1997 - February 2000
Skills
SDLC, Business Analysis, Program Management, Requirements Analysis
Education
Northern Kentucky University
Bachelor of Science, Information Systems
Ted McCune Ted McCune's Convergys Corporation Experience June 1991 - September 2000
Job Real Estate Solutions, Broker, Acquisitions, Investor
Industry Real Estate
Experience
Service Home Buyers, Inc. August 2010 - Present
AMP Security July 2009 - August 2010
Ted MC ENT, LLC January 2008 - July 2009
Monster Worldwide (monster.com) March 2007 - January 2008
Monster.com March 2005 - March 2007
Crown Management Corp. of NV May 2005 - June 2006
Microsoft Corporation / MSN / XBOX October 2000 - November 2004
Convergys Corporation June 1991 - September 2000
Skills
Vendor Management, Business Process..., Cross-functional Team..., Leadership, Sales Operations, Management, Outsourcing, Training, Process Improvement, Team Leadership, Change Management, Telecommunications, Management Consulting, Program Management, Enterprise Software, Recruiting, Call Centers, Customer Satisfaction, Sales, Analysis, Project Planning, Negotiation, Business Analysis, Budgets
Education
Utah State University - Jon M. Hunstman School of Business 1998 — 2000
MBA, Information Systems, Entrepreneurship, International Business
University of Utah - David Eccles School of Business 1994 — 1996
B.S., Corporate Finance, Business
Salt Lake Community College 1992 — 1994
A.S., Business
Taylorsville
Diploma
Service Home Buyers, Inc. August 2010 - Present
AMP Security July 2009 - August 2010
Ted MC ENT, LLC January 2008 - July 2009
Monster Worldwide (monster.com) March 2007 - January 2008
Monster.com March 2005 - March 2007
Crown Management Corp. of NV May 2005 - June 2006
Microsoft Corporation / MSN / XBOX October 2000 - November 2004
Convergys Corporation June 1991 - September 2000
Skills
Vendor Management, Business Process..., Cross-functional Team..., Leadership, Sales Operations, Management, Outsourcing, Training, Process Improvement, Team Leadership, Change Management, Telecommunications, Management Consulting, Program Management, Enterprise Software, Recruiting, Call Centers, Customer Satisfaction, Sales, Analysis, Project Planning, Negotiation, Business Analysis, Budgets
Education
Utah State University - Jon M. Hunstman School of Business 1998 — 2000
MBA, Information Systems, Entrepreneurship, International Business
University of Utah - David Eccles School of Business 1994 — 1996
B.S., Corporate Finance, Business
Salt Lake Community College 1992 — 1994
A.S., Business
Taylorsville
Diploma
Greg Eckstrom Greg Eckstrom's Convergys Corporation Experience August 1999 - August 2006
Job Application Developer at Lincoln Financial Group
Industry Information Technology and Services
Experience
Lincoln Financial Group May 2015 - Present
MACC July 2012 - Present
Mutual of Omaha May 2008 - April 2012
Sitel Corporation August 2006 - May 2008
Convergys Corporation August 1999 - August 2006
GJX Inc January 1990 - January 1999
Skills
Management, Call Center, Business Analysis, SDLC, Visio, Requirements Analysis, Systems Analysis, Business Process, Software Documentation, Process Improvement, Business Process..., Programmer Analyst, Customer Service, Customer Support, Testing, Requirements Gathering, Creating Specifications, User Documentation, Communication Skills, Technical Proficiency, Data Feeds, GUI development, Borland Delphi, Program Management, Visual Basic, Microsoft SQL Server, COBOL, Troubleshooting, Call Centers
Education
Creighton Institute for Information Technology and Management 1999 — 1999
Certificate, Client/Server Program
University of Nebraska at Omaha 1977 — 1982
Bachelor of Science, Business Administration
Metropolitan Community College
Lincoln Financial Group May 2015 - Present
MACC July 2012 - Present
Mutual of Omaha May 2008 - April 2012
Sitel Corporation August 2006 - May 2008
Convergys Corporation August 1999 - August 2006
GJX Inc January 1990 - January 1999
Skills
Management, Call Center, Business Analysis, SDLC, Visio, Requirements Analysis, Systems Analysis, Business Process, Software Documentation, Process Improvement, Business Process..., Programmer Analyst, Customer Service, Customer Support, Testing, Requirements Gathering, Creating Specifications, User Documentation, Communication Skills, Technical Proficiency, Data Feeds, GUI development, Borland Delphi, Program Management, Visual Basic, Microsoft SQL Server, COBOL, Troubleshooting, Call Centers
Education
Creighton Institute for Information Technology and Management 1999 — 1999
Certificate, Client/Server Program
University of Nebraska at Omaha 1977 — 1982
Bachelor of Science, Business Administration
Metropolitan Community College
Belinda Strode Belinda Strode's Convergys Corporation Experience January 2000 - October 2003
Job BiLingual Employment Specialist/Regional Trainer for the Office of Workforce Development
Industry Government Administration
Experience
Ohio Department of Job and Family Services December 2004 - Present
Convergys Corporation January 2000 - October 2003
Skills
LinkedIn Training, Interviews, Resume Writing, Training, Workshop Facilitation, Customer Service, Job Coaching, Career Counseling, Job Search, Public Speaking, Team Building, Social Media, Coaching, Case Management, New Hire Orientations, Job Search Strategies, Case Managment, Leadership, Bilingual, Microsoft Office, Community Outreach
Education
Owens Community College
Associate of Arts and Sciences (A.A.S.), Sociology/Spanish
Ohio Department of Job and Family Services December 2004 - Present
Convergys Corporation January 2000 - October 2003
Skills
LinkedIn Training, Interviews, Resume Writing, Training, Workshop Facilitation, Customer Service, Job Coaching, Career Counseling, Job Search, Public Speaking, Team Building, Social Media, Coaching, Case Management, New Hire Orientations, Job Search Strategies, Case Managment, Leadership, Bilingual, Microsoft Office, Community Outreach
Education
Owens Community College
Associate of Arts and Sciences (A.A.S.), Sociology/Spanish
Scott E Finnegan, PMP Scott E Finnegan, PMP's Convergys Corporation Experience 1997 - 2004
Job Senior Project Manager at McDonald's Corporation
Industry Information Technology and Services
Experience
McDonald's Corporation March 2015 - Present
McDonald's Corporation January 2014 - March 2015
McDonald's Corporation March 2012 - January 2014
MultiPlan October 2011 - February 2012
Covario June 2010 - September 2011
Acxiom Corporation October 2005 - June 2010
Proceed Interactive 2004 - 2005
Convergys Corporation 1997 - 2004
Skills
Change Management, Process Improvement, Risk Management, Project Planning, PMP, MS Project, SharePoint, ClearQuest, Social Media, Social Networking, Integrations, Multi-channel Marketing, Telecommunications, SDLC, Team Leadership, Software Project..., Mentoring, Web Project Management, Data Warehousing, IT Management, Business Process..., Resource Management, Quality Assurance, Agile Methodologies, CRM, Business Analysis, Vendor Management, Testing, Management, Leadership, Enterprise Software, Project Portfolio..., PMO, Project Management, Requirements Gathering, Training, Integration, Microsoft Project
Education
The George Washington University 1999 — 2002
Masters Certificate
National-Louis University 1995 — 1996
BS
McDonald's Corporation March 2015 - Present
McDonald's Corporation January 2014 - March 2015
McDonald's Corporation March 2012 - January 2014
MultiPlan October 2011 - February 2012
Covario June 2010 - September 2011
Acxiom Corporation October 2005 - June 2010
Proceed Interactive 2004 - 2005
Convergys Corporation 1997 - 2004
Skills
Change Management, Process Improvement, Risk Management, Project Planning, PMP, MS Project, SharePoint, ClearQuest, Social Media, Social Networking, Integrations, Multi-channel Marketing, Telecommunications, SDLC, Team Leadership, Software Project..., Mentoring, Web Project Management, Data Warehousing, IT Management, Business Process..., Resource Management, Quality Assurance, Agile Methodologies, CRM, Business Analysis, Vendor Management, Testing, Management, Leadership, Enterprise Software, Project Portfolio..., PMO, Project Management, Requirements Gathering, Training, Integration, Microsoft Project
Education
The George Washington University 1999 — 2002
Masters Certificate
National-Louis University 1995 — 1996
BS
Jeff Evert's Convergys Corporation Experience 1996 - 2000
Job Vice President, Business Development at Teleperformance
Industry Telecommunications
Experience
Teleperformance January 2012 - Present
SHJackson Company April 2009 - December 2011
Stream Global Services 2002 - 2009
Convergys Corporation 1996 - 2000
ComputerLand Corporation 1984 - 1989
Skills
BPO, Contact Centers, Call Center, Outsourcing, Sales Management, CRM, Customer Experience, Sales, Customer Satisfaction, Solution Selling, Operations Management, Team Management, Account Management, Customer Retention, Vendor Management, Call Centers, Performance Management, Executive Management, Strategy, P&L Management, Strategic Partnerships, Process Improvement, Cross-functional Team..., Team Building, New Business Development, Management, Sales Process, Business Process..., Contract Negotiation, Business Strategy, Business Development, Leadership, Team Leadership, Lead Generation, Telecommunications, SaaS, Workforce Management, Start-ups, Service Delivery, Professional Services, Offshoring, Sales Operations, Enterprise Software, Salesforce.com, Inbound Marketing, Analytics, Customer Acquisition, Telemarketing, Competitive Analysis, Call Center Development
Education
Pepperdine University 1977 — 1981
BS Business Administration, Business / Marketing
Teleperformance January 2012 - Present
SHJackson Company April 2009 - December 2011
Stream Global Services 2002 - 2009
Convergys Corporation 1996 - 2000
ComputerLand Corporation 1984 - 1989
Skills
BPO, Contact Centers, Call Center, Outsourcing, Sales Management, CRM, Customer Experience, Sales, Customer Satisfaction, Solution Selling, Operations Management, Team Management, Account Management, Customer Retention, Vendor Management, Call Centers, Performance Management, Executive Management, Strategy, P&L Management, Strategic Partnerships, Process Improvement, Cross-functional Team..., Team Building, New Business Development, Management, Sales Process, Business Process..., Contract Negotiation, Business Strategy, Business Development, Leadership, Team Leadership, Lead Generation, Telecommunications, SaaS, Workforce Management, Start-ups, Service Delivery, Professional Services, Offshoring, Sales Operations, Enterprise Software, Salesforce.com, Inbound Marketing, Analytics, Customer Acquisition, Telemarketing, Competitive Analysis, Call Center Development
Education
Pepperdine University 1977 — 1981
BS Business Administration, Business / Marketing
Russell Mowry (MCTS)'s Convergys Corporation Experience February 1998 - August 2009
Job Web Systems Engineer 2 at CACI International Inc
Industry Computer Software
Experience
CACI International Inc December 2013 - Present
CACI International Inc with Kforce July 2013 - December 2013
Citi (Modis) August 2011 - March 2013
New Horizons Computer Learning Centers 2010 - 2010
Convergys Corporation February 1998 - August 2009
Dillards February 1998 - September 1998
Mercantile Stores Company February 1998 - September 1998
Cincinnati State October 1990 - February 1998
Skills
SQL, SharePoint, IIS, SDLC, .NET, Windows, ASP.NET, C#
Education
New Horizons Learning Centers 2010 — 2011
Miami University 1986 — 1990
BS of Applied Science, System Analysis
CACI International Inc December 2013 - Present
CACI International Inc with Kforce July 2013 - December 2013
Citi (Modis) August 2011 - March 2013
New Horizons Computer Learning Centers 2010 - 2010
Convergys Corporation February 1998 - August 2009
Dillards February 1998 - September 1998
Mercantile Stores Company February 1998 - September 1998
Cincinnati State October 1990 - February 1998
Skills
SQL, SharePoint, IIS, SDLC, .NET, Windows, ASP.NET, C#
Education
New Horizons Learning Centers 2010 — 2011
Miami University 1986 — 1990
BS of Applied Science, System Analysis
Greg Loring's Convergys Corporation Experience August 2005 - January 2006
Job Software Architect, Designer, Developer, and Team Lead
Industry Computer Software
Experience
Gorilla Logic June 2008 - March 2010
Level 3 Communications March 2007 - June 2008
Sun Microsystems December 2006 - March 2007
Agilent Technologies March 2006 - December 2006
Convergys Corporation August 2005 - January 2006
Level 3 Communications September 1999 - July 2005
Logicon-Geodynamics October 1997 - September 1999
Hughes Aircraft Company November 1995 - October 1997
TicketMaster, Inc August 1993 - November 1995
Princeton University June 1990 - August 1991
Education
University of Massachusetts, Amherst 1991 — 1994
MS
Princeton University 1986 — 1990
B.A.
Gorilla Logic June 2008 - March 2010
Level 3 Communications March 2007 - June 2008
Sun Microsystems December 2006 - March 2007
Agilent Technologies March 2006 - December 2006
Convergys Corporation August 2005 - January 2006
Level 3 Communications September 1999 - July 2005
Logicon-Geodynamics October 1997 - September 1999
Hughes Aircraft Company November 1995 - October 1997
TicketMaster, Inc August 1993 - November 1995
Princeton University June 1990 - August 1991
Education
University of Massachusetts, Amherst 1991 — 1994
MS
Princeton University 1986 — 1990
B.A.
Jerry Swinarski's Convergys Corporation Experience November 1987 - August 2008
Job Field Technician at Windstream Communications
Industry Computer Software
Experience
Windstream Communications January 2012 - Present
New Vision Communications August 2008 - July 2012
Convergys Corporation November 1987 - August 2008
Skills
Call Center, IVR, Voice Mail, Telecommunications, Unified Communications, Visual Basic, Microsoft SQL Server, Cisco Technologies, Call Centers, Avaya, Cloud Computing, SIP, Telephony, Video Conferencing, VB.NET, WAN, Troubleshooting
Education
Metropolitan Community College 1986 — 1988
Windstream Communications January 2012 - Present
New Vision Communications August 2008 - July 2012
Convergys Corporation November 1987 - August 2008
Skills
Call Center, IVR, Voice Mail, Telecommunications, Unified Communications, Visual Basic, Microsoft SQL Server, Cisco Technologies, Call Centers, Avaya, Cloud Computing, SIP, Telephony, Video Conferencing, VB.NET, WAN, Troubleshooting
Education
Metropolitan Community College 1986 — 1988
Phil Miner Phil Miner's Convergys Corporation Experience March 2010 - December 2012
Job Sales Director at Calabrio Inc.
Industry Computer Software
Experience
Convergys Corporation March 2010 - December 2012
Convergys Corporation March 2010 - December 2012
InVision 2008 - February 2011
SER Solutions 2005 - 2008
Saflink Corporation 2003 - 2005
EON Communications 2001 - 2003
Tundo Corporation 2000 - 2001
Aspect Communications (fka Melita International_ July 1990 - January 2000
Skills
Direct Sales, Sales Management, Telecommunications, Workforce Management, Solution Selling, SaaS, Enterprise Software, Professional Services, Salesforce.com, IVR, Channel, Cloud Computing, Lead Generation, Unified Communications, Account Management, New Business Development, Product Management, Strategic Partnerships, Contact Centers, Sales Operations, Selling, Management, Call Center, Vendor Management, Customer Experience, Managed Services, CRM
Education
Northeastern University
Bachelor of Science (BS)
Convergys Corporation March 2010 - December 2012
Convergys Corporation March 2010 - December 2012
InVision 2008 - February 2011
SER Solutions 2005 - 2008
Saflink Corporation 2003 - 2005
EON Communications 2001 - 2003
Tundo Corporation 2000 - 2001
Aspect Communications (fka Melita International_ July 1990 - January 2000
Skills
Direct Sales, Sales Management, Telecommunications, Workforce Management, Solution Selling, SaaS, Enterprise Software, Professional Services, Salesforce.com, IVR, Channel, Cloud Computing, Lead Generation, Unified Communications, Account Management, New Business Development, Product Management, Strategic Partnerships, Contact Centers, Sales Operations, Selling, Management, Call Center, Vendor Management, Customer Experience, Managed Services, CRM
Education
Northeastern University
Bachelor of Science (BS)
D'Nell Gillespie, MBA PHR D'Nell Gillespie, MBA PHR's Convergys Corporation Experience August 2002 - October 2004
Job Human Resources
Industry Hospital & Health Care
Experience
SelectHealth December 2014 - Present
SelectHealth February 2013 - December 2014
Intermountain Healthcare January 2007 - February 2013
Mountain America Credit Union April 2005 - January 2007
Wasatch Property Management July 2004 - April 2005
Convergys Corporation August 2002 - October 2004
GE Capital Financial August 1997 - January 2002
GE Capital 1997 - 2002
Skills
Employee Benefits, HRIS, Customer Service, Employee Relations, Interviews, New Hire Orientations, Management, Hiring, Insurance, Human Resources, Personnel Management, Workers Compensation, Benefits Administration, Training, Policy, Health Insurance
Education
University of Utah - David Eccles School of Business 2009 — 2011
MBA, Business
Utah State University 2002 — 2004
B.A, Management of Human Resources
Salt Lake Community College 1997 — 2001
A.S, Business Generals
SelectHealth December 2014 - Present
SelectHealth February 2013 - December 2014
Intermountain Healthcare January 2007 - February 2013
Mountain America Credit Union April 2005 - January 2007
Wasatch Property Management July 2004 - April 2005
Convergys Corporation August 2002 - October 2004
GE Capital Financial August 1997 - January 2002
GE Capital 1997 - 2002
Skills
Employee Benefits, HRIS, Customer Service, Employee Relations, Interviews, New Hire Orientations, Management, Hiring, Insurance, Human Resources, Personnel Management, Workers Compensation, Benefits Administration, Training, Policy, Health Insurance
Education
University of Utah - David Eccles School of Business 2009 — 2011
MBA, Business
Utah State University 2002 — 2004
B.A, Management of Human Resources
Salt Lake Community College 1997 — 2001
A.S, Business Generals
Hilton J. Grant's Convergys Corporation Experience February 2005 - May 2012
Job District Sales Trainer at Direct General Insurance
Industry Human Resources
Experience
Direct General Insurance August 2013 - Present
Convergys Corporation February 2005 - May 2012
United States Air Force August 1995 - August 1999
Skills
Performance Management, Training Needs Analysis, Call Center, Soft Skills, Call Centers, Training, Change Management, Training Delivery, Customer Experience, Workforce Management, Employee Engagement, BPO, Vendor Management, Employee Training, Talent Management, Customer Service, Coaching, Recruiting, Human Resources, Employee Relations, Management, Leadership Development, Customer Satisfaction
Education
Louisiana State University and Agricultural and Mechanical College
Bachelor of Science (BS), Computer Science-Information Systems
Direct General Insurance August 2013 - Present
Convergys Corporation February 2005 - May 2012
United States Air Force August 1995 - August 1999
Skills
Performance Management, Training Needs Analysis, Call Center, Soft Skills, Call Centers, Training, Change Management, Training Delivery, Customer Experience, Workforce Management, Employee Engagement, BPO, Vendor Management, Employee Training, Talent Management, Customer Service, Coaching, Recruiting, Human Resources, Employee Relations, Management, Leadership Development, Customer Satisfaction
Education
Louisiana State University and Agricultural and Mechanical College
Bachelor of Science (BS), Computer Science-Information Systems
James Mardis, CPA's Convergys Corporation Experience 1996 - 1998
Job Chief Financial Officer at DESMA USA
Industry Machinery
Experience
DESMA USA 1998 - Present
Convergys Corporation 1996 - 1998
Chiquita Brands International 1988 - 1996
Deloitte& Touche 1985 - 1988
Skills
Finance, Financial Reporting, FX Hedging, Accounting, Strategic Planning, Auditing, Managerial Finance, Due Diligence, Internal Controls, Risk Management, Analysis, Strategic Financial..., Management, IFRS, Forecasting, Cash Flow, Financial Analysis, Cash Management, Sarbanes-Oxley Act, Financial Planning
Education
Northern Kentucky University
B.S., Accounting
DESMA USA 1998 - Present
Convergys Corporation 1996 - 1998
Chiquita Brands International 1988 - 1996
Deloitte& Touche 1985 - 1988
Skills
Finance, Financial Reporting, FX Hedging, Accounting, Strategic Planning, Auditing, Managerial Finance, Due Diligence, Internal Controls, Risk Management, Analysis, Strategic Financial..., Management, IFRS, Forecasting, Cash Flow, Financial Analysis, Cash Management, Sarbanes-Oxley Act, Financial Planning
Education
Northern Kentucky University
B.S., Accounting
JENNA PIPER JENNA PIPER's Convergys Corporation Experience March 2006 - October 2006
Job HOMEMAKER
Industry Marketing and Advertising
Experience
HOME May 2010 - Present
BIZNET SERVICES, LLC February 2010 - May 2010
Biznet Services LLC 2010 - 2010
GROUND AND POUND ATHLETIC WEAR May 2008 - December 2009
Velocity Wholesale December 2007 - August 2009
CORKSKREW BAR &GRILL June 2007 - November 2008
Convergys Corporation March 2006 - October 2006
SONNY'S BBQ March 2005 - October 2006
WAL MART February 2003 - July 2003
Skills
Customer Service, Payroll, Sales Management, Retail, Phone Skills, Answering Phones, Appointment Scheduling, Cleaning
Education
Seminole State College (Oklahoma) 2012 — 2012
Seminole State College (Oklahoma)
GED
HOME May 2010 - Present
BIZNET SERVICES, LLC February 2010 - May 2010
Biznet Services LLC 2010 - 2010
GROUND AND POUND ATHLETIC WEAR May 2008 - December 2009
Velocity Wholesale December 2007 - August 2009
CORKSKREW BAR &GRILL June 2007 - November 2008
Convergys Corporation March 2006 - October 2006
SONNY'S BBQ March 2005 - October 2006
WAL MART February 2003 - July 2003
Skills
Customer Service, Payroll, Sales Management, Retail, Phone Skills, Answering Phones, Appointment Scheduling, Cleaning
Education
Seminole State College (Oklahoma) 2012 — 2012
Seminole State College (Oklahoma)
GED
Carrie Southerland Carrie Southerland's Convergys Corporation Experience 2000 - 2005
Job Consultant, Project Management and Contact Center Solutions
Industry Management Consulting
Experience
Performance Transformations, Inc. July 2010 - Present
Convergys Corporation 2000 - 2005
Natonal Systems Inc. 1998 - 1999
Maritz 1984 - 1998
Education
Louisiana State University 1981 — 1982
MJ, Journalism
University of Missouri-Columbia 1976 — 1980
BA, Speech Communications
Performance Transformations, Inc. July 2010 - Present
Convergys Corporation 2000 - 2005
Natonal Systems Inc. 1998 - 1999
Maritz 1984 - 1998
Education
Louisiana State University 1981 — 1982
MJ, Journalism
University of Missouri-Columbia 1976 — 1980
BA, Speech Communications
Jennifer (O'Connell) Turner Jennifer (O'Connell) Turner's Convergys Corporation Experience 2000 - Present
Job Sales Director
Industry Outsourcing/Offshoring
Experience
Convergys Corporation 2000 - Present
Convergys 1996 - 2000
Skills
Global Business..., BPO, Outsourcing, Analytics, Process Optimization, Strategic Partnerships, Account Management, Sales Management, Client Development, Call Center Development, Customer Experience..., Customer Experience..., Customer Satisfaction, Program Management, Sales Operations, Management, Business Development, Analysis, Call Center, Leadership, Customer Experience, Call Centers, Telecommunications, Offshoring, Process Improvement, Vendor Management, CRM, Contact Centers, Business Process, Sales, Consulting, Workforce Management
Education
Miami University 1990 — 1994
Bachelor of Arts, English Journalism
Convergys Corporation 2000 - Present
Convergys 1996 - 2000
Skills
Global Business..., BPO, Outsourcing, Analytics, Process Optimization, Strategic Partnerships, Account Management, Sales Management, Client Development, Call Center Development, Customer Experience..., Customer Experience..., Customer Satisfaction, Program Management, Sales Operations, Management, Business Development, Analysis, Call Center, Leadership, Customer Experience, Call Centers, Telecommunications, Offshoring, Process Improvement, Vendor Management, CRM, Contact Centers, Business Process, Sales, Consulting, Workforce Management
Education
Miami University 1990 — 1994
Bachelor of Arts, English Journalism
Cody Hudson Cody Hudson's Convergys Corporation Experience August 2009 - March 2010
Job Defense & Space Professional
Industry Defense & Space
Experience
GoDaddy.com 2011 - Present
Convergys Corporation August 2009 - March 2010
Raytheon Missile Systems July 2006 - May 2009
Afni Inc. March 2005 - June 2006
Lockheed Martin - Santa Barbara Focalplane September 2000 - December 2004
Education
Pima Community College 2009 — 2011
Basic CAD Certificate, Computer Aided Drafting
Allen Hancock College 2000 — 2004
Libral Arts
GoDaddy.com 2011 - Present
Convergys Corporation August 2009 - March 2010
Raytheon Missile Systems July 2006 - May 2009
Afni Inc. March 2005 - June 2006
Lockheed Martin - Santa Barbara Focalplane September 2000 - December 2004
Education
Pima Community College 2009 — 2011
Basic CAD Certificate, Computer Aided Drafting
Allen Hancock College 2000 — 2004
Libral Arts
Benjamin Tweedy Benjamin Tweedy's Convergys Corporation Experience October 2001 - August 2010
Job Customer Training Professional at The Reynolds and Reynolds Company
Industry Outsourcing/Offshoring
Experience
The Reynolds and Reynolds Company July 2013 - Present
Charter Communications November 2012 - July 2013
Mindspace Human Capital Services Pvt. Ltd. September 2010 - July 2012
Convergys Corporation October 2001 - August 2010
Skills
Call Center, Call Centers, Customer Service, Employee Training, Analysis, Coaching, Management, Training, Employee Engagement, Team Leadership, Leadership, Team Building, CRM, Process Improvement, Performance Management, Team Management
Education
Missouri Baptist University
Master of Business Administration (M.B.A.)
Jefferson College
Associate DegreeAssociate, Arts
Missouri Baptist
MBA, Business Administration
Seckman Senior High School
University of Missouri at St
The Reynolds and Reynolds Company July 2013 - Present
Charter Communications November 2012 - July 2013
Mindspace Human Capital Services Pvt. Ltd. September 2010 - July 2012
Convergys Corporation October 2001 - August 2010
Skills
Call Center, Call Centers, Customer Service, Employee Training, Analysis, Coaching, Management, Training, Employee Engagement, Team Leadership, Leadership, Team Building, CRM, Process Improvement, Performance Management, Team Management
Education
Missouri Baptist University
Master of Business Administration (M.B.A.)
Jefferson College
Associate DegreeAssociate, Arts
Missouri Baptist
MBA, Business Administration
Seckman Senior High School
University of Missouri at St
Shayne Estrada Shayne Estrada's Convergys Corporation Experience May 2003 - February 2008
Job Director IT Resource and Financial Services at Humana
Industry Information Technology and Services
Experience
Humana November 2014 - Present
Kaiser Permanente IT November 2012 - November 2014
Vantiv March 2010 - December 2012
FirstGroup America March 2008 - March 2009
First Group April 2009 - 2009
Convergys Corporation May 2003 - February 2008
Convergys January 2001 - May 2003
Western & Southern Financial Group January 2000 - December 2000
Convergys June 1997 - December 1999
Skills
Forecasting, Budgeting, Cross-functional Team..., Vendor Management, P&L Management, Requirements Analysis, Budgets, SDLC, Analysis, Leadership, Management, Business Process..., Team Building, Financial Analysis, Finance, Project Management, Mergers & Acquisitions, Business Analysis, Software Documentation, Telecommunications
Education
Northern Kentucky University 2011 — 2012
Master Certification, Business Informatics
University of Cincinnati College of Business 2001 — 2004
MBA, Finance
Northern Kentucky University 1992 — 1994
BS, Mathematics
Muskingum College 1987 — 1992
BA, History
Philo High School 1984 — 1987
Humana November 2014 - Present
Kaiser Permanente IT November 2012 - November 2014
Vantiv March 2010 - December 2012
FirstGroup America March 2008 - March 2009
First Group April 2009 - 2009
Convergys Corporation May 2003 - February 2008
Convergys January 2001 - May 2003
Western & Southern Financial Group January 2000 - December 2000
Convergys June 1997 - December 1999
Skills
Forecasting, Budgeting, Cross-functional Team..., Vendor Management, P&L Management, Requirements Analysis, Budgets, SDLC, Analysis, Leadership, Management, Business Process..., Team Building, Financial Analysis, Finance, Project Management, Mergers & Acquisitions, Business Analysis, Software Documentation, Telecommunications
Education
Northern Kentucky University 2011 — 2012
Master Certification, Business Informatics
University of Cincinnati College of Business 2001 — 2004
MBA, Finance
Northern Kentucky University 1992 — 1994
BS, Mathematics
Muskingum College 1987 — 1992
BA, History
Philo High School 1984 — 1987
Jason L. Wells, PMP MIS CSM CSPO Jason L. Wells, PMP MIS CSM CSPO's Convergys Corporation Experience April 2003 - April 2004
Job Seasoned Hybrid Program/Project Manager, Agile/Scrum and Cloud IT Support/Operations Professional
Industry Information Technology and Services
Experience
Caveman Youth Football February 2013 - Present
Oracle Corporation July 2012 - Present
ProPay Inc. August 2010 - July 2012
Integra Telecom October 2008 - August 2010
PMI Northern Nevada Chapter (PMI-NNV) April 2009 - December 2009
PMI Northern Nevada Chapter (PMI-NNV) April 2005 - April 2009
Commcorp Group, Inc. July 2006 - July 2008
Microsoft May 2006 - April 2008
DIRECTV March 2004 - May 2006
Convergys Corporation April 2003 - April 2004
Skills
Software Project..., Scrum, Program Management, PMP, SDLC, Process Improvement, Cloud Computing, Integration, Software Documentation, Management, Cross-functional Team..., Apex Programming, Telecommunications, Team Leadership, Project Planning, Business Analysis, Troubleshooting, MS Project, Team Building, Budgets, SharePoint, Customer Service, Contract Management, Problem Solving, Strategic Planning, Vendor Management, Quality Assurance, Security, Customer Satisfaction, Change Management, Analysis, Visio, Vendor Relations, Product Management, Six Sigma, Risk Management, Business Strategy, Product Development, Documentation, Budgeting, Executive Management, Negotiation, Forecasting, Team Management, IT Management, Hiring, Planning, Mentoring, Training, Leadership
Education
University of Phoenix 2008 — 2009
Masters, Information Systems
San Jose State University 1994 — 1997
BS, Business Administration - International Business (Asia Pacific)
Caveman Youth Football February 2013 - Present
Oracle Corporation July 2012 - Present
ProPay Inc. August 2010 - July 2012
Integra Telecom October 2008 - August 2010
PMI Northern Nevada Chapter (PMI-NNV) April 2009 - December 2009
PMI Northern Nevada Chapter (PMI-NNV) April 2005 - April 2009
Commcorp Group, Inc. July 2006 - July 2008
Microsoft May 2006 - April 2008
DIRECTV March 2004 - May 2006
Convergys Corporation April 2003 - April 2004
Skills
Software Project..., Scrum, Program Management, PMP, SDLC, Process Improvement, Cloud Computing, Integration, Software Documentation, Management, Cross-functional Team..., Apex Programming, Telecommunications, Team Leadership, Project Planning, Business Analysis, Troubleshooting, MS Project, Team Building, Budgets, SharePoint, Customer Service, Contract Management, Problem Solving, Strategic Planning, Vendor Management, Quality Assurance, Security, Customer Satisfaction, Change Management, Analysis, Visio, Vendor Relations, Product Management, Six Sigma, Risk Management, Business Strategy, Product Development, Documentation, Budgeting, Executive Management, Negotiation, Forecasting, Team Management, IT Management, Hiring, Planning, Mentoring, Training, Leadership
Education
University of Phoenix 2008 — 2009
Masters, Information Systems
San Jose State University 1994 — 1997
BS, Business Administration - International Business (Asia Pacific)
Vijay Vonguru Vijay Vonguru's Convergys Corporation Experience 1995 - 2009
Job President at Vesta Teleradiology
Industry Hospital & Health Care
Experience
Vesta Teleradiology 2009 - Present
Convergys Corporation 1995 - 2009
Skills
Strategic Planning, Budgets, Integration, Strategy, Business Analysis, Requirements Analysis, Leadership, Management, Analysis, Project Management, Customer Service, IT Solutions, Process Improvement, MS Project, SDLC, Program Management
Education
Louisiana Tech University 1993 — 1995
MS
University of Mysore 1988 — 1992
BS
Rollins College - Crummer Graduate School of Business
Vesta Teleradiology 2009 - Present
Convergys Corporation 1995 - 2009
Skills
Strategic Planning, Budgets, Integration, Strategy, Business Analysis, Requirements Analysis, Leadership, Management, Analysis, Project Management, Customer Service, IT Solutions, Process Improvement, MS Project, SDLC, Program Management
Education
Louisiana Tech University 1993 — 1995
MS
University of Mysore 1988 — 1992
BS
Rollins College - Crummer Graduate School of Business
Amy K Goldy's Convergys Corporation Experience March 1997 - Present
Job Sr. Director, Operations
Industry Consumer Services
Experience
Convergys Corporation March 1997 - Present
Convergys Corporation 2004 - 2007
Skills
Call Center, Workforce Management
Education
Northwest Florida State College
Convergys Corporation March 1997 - Present
Convergys Corporation 2004 - 2007
Skills
Call Center, Workforce Management
Education
Northwest Florida State College
Recardo Toler Recardo Toler's Convergys Corporation Experience November 2012 - Present
Job Consumer Services Professional
Industry Consumer Services
Experience
Convergys Corporation November 2012 - Present
United States Infantrymen December 2011 - Present
Covergys Corporation 2012 - 2013
Family Dollar Stores, Inc July 2011 - January 2012
Skills
Computer, Communications
Education
Florissant Valley Community College 2011 — 2013
Missouri Western State University 2010 — 2011
General Studies
McCluer South Berkeley 2007 — 2010
High School Diploma, general studies
Convergys Corporation November 2012 - Present
United States Infantrymen December 2011 - Present
Covergys Corporation 2012 - 2013
Family Dollar Stores, Inc July 2011 - January 2012
Skills
Computer, Communications
Education
Florissant Valley Community College 2011 — 2013
Missouri Western State University 2010 — 2011
General Studies
McCluer South Berkeley 2007 — 2010
High School Diploma, general studies
Jennifer Klotz Jennifer Klotz's Convergys Corporation Experience March 2012 - March 2014
Job AVP and HR Business Partner
Industry Human Resources
Experience
Fifth Third Bank March 2014 - Present
Convergys Corporation March 2012 - March 2014
Chiquita Brands International January 2007 - February 2012
Chiquita Brands International June 2008 - February 2011
Chiquita Brands International January 2007 - June 2008
Skills
Employee Relations, Talent Management, Training, Project Oversight, HRIS, Workforce Planning, Human Resources, Strategic HR, Onboarding, FMLA, Applicant Tracking..., Labor Relations, HR Policies, Succession Planning, Employee Engagement, Talent Acquisition, College Recruiting, Recruiting, Performance Appraisal, Personnel Management, Payroll, Employee Handbooks, Performance Management, Policy, Job Evaluation, New Hire Orientations, EEO, Leadership
Education
The George Washington University 2000 — 2002
MA
Ohio Northern University 1996 — 2000
BA
Fifth Third Bank March 2014 - Present
Convergys Corporation March 2012 - March 2014
Chiquita Brands International January 2007 - February 2012
Chiquita Brands International June 2008 - February 2011
Chiquita Brands International January 2007 - June 2008
Skills
Employee Relations, Talent Management, Training, Project Oversight, HRIS, Workforce Planning, Human Resources, Strategic HR, Onboarding, FMLA, Applicant Tracking..., Labor Relations, HR Policies, Succession Planning, Employee Engagement, Talent Acquisition, College Recruiting, Recruiting, Performance Appraisal, Personnel Management, Payroll, Employee Handbooks, Performance Management, Policy, Job Evaluation, New Hire Orientations, EEO, Leadership
Education
The George Washington University 2000 — 2002
MA
Ohio Northern University 1996 — 2000
BA
Philip Reda Philip Reda's Convergys Corporation Experience June 2001 - January 2002
Job Senior IT Engineer at Munich Re Trading LLC
Industry Insurance
Experience
RenRe Energy Advisor Ltd. March 2012 - Present
Texas Community Bank April 2003 - November 2012
Convergys Corporation June 2001 - January 2002
Vintage Sports Cards, Inc December 1998 - January 2001
Corrpro Companies, Inc December 1996 - January 2001
US Army May 1992 - May 1996
Skills
Disaster Recovery, Blackberry Enterprise..., Backup Exec, Vendor Management, Windows Server, Information Security, Business Continuity..., Lotus Notes, Windows, Customer Support, Strategic Planning, Budgets, VMware Infrastructure, VMware ESX, Veeam, Microsoft SQL Server, Websense, Postini, iPhone, Solarwinds, Cisco Call Manager, Cisco Technologies, Servers, Troubleshooting, Security, Networking, Information Technology, Infrastructure, Technical Support, IT Strategy
Education
Sam Houston State University 2000 — 2002
MIS, Computers, Programming, Networking, Accounting
North Harris Montgomery Community College
Associates of Arts Degree
Sam Houston State University
B.B.A, Management Information Systems
RenRe Energy Advisor Ltd. March 2012 - Present
Texas Community Bank April 2003 - November 2012
Convergys Corporation June 2001 - January 2002
Vintage Sports Cards, Inc December 1998 - January 2001
Corrpro Companies, Inc December 1996 - January 2001
US Army May 1992 - May 1996
Skills
Disaster Recovery, Blackberry Enterprise..., Backup Exec, Vendor Management, Windows Server, Information Security, Business Continuity..., Lotus Notes, Windows, Customer Support, Strategic Planning, Budgets, VMware Infrastructure, VMware ESX, Veeam, Microsoft SQL Server, Websense, Postini, iPhone, Solarwinds, Cisco Call Manager, Cisco Technologies, Servers, Troubleshooting, Security, Networking, Information Technology, Infrastructure, Technical Support, IT Strategy
Education
Sam Houston State University 2000 — 2002
MIS, Computers, Programming, Networking, Accounting
North Harris Montgomery Community College
Associates of Arts Degree
Sam Houston State University
B.B.A, Management Information Systems
Jennifer Baumann's Convergys Corporation Experience August 2001 - June 2002
Job Manager, Front End Vendor Management at Anthem
Industry Insurance
Experience
Anthem May 2013 - Present
Anthem August 2007 - May 2013
Anthem October 2006 - August 2007
Anthem January 2005 - September 2006
Charter Communications August 2003 - December 2004
Charter Communications June 2002 - August 2003
CONVERGYS CORPORATION August 2001 - June 2002
Convergys July 2000 - August 2001
Convergys August 1999 - July 2000
Convergys August 1997 - August 1999
Skills
Call Center, Software Documentation, Customer Service, Leadership, Organizational..., Training, Process Engineering, Workshop Facilitation, Customer Support, Analysis, Microsoft Word, Auditing, Recruiting, PowerPoint, Document Management, Policy Analysis, Process Improvement, Recording, Call Centers, Management, Program Management, Business Process..., Strategic Planning, Team Building
Education
McKendree College 2005 — 2006
Certificate
University of Missouri * St. Louis 1993 — 1997
Bachelor Degree
Anthem May 2013 - Present
Anthem August 2007 - May 2013
Anthem October 2006 - August 2007
Anthem January 2005 - September 2006
Charter Communications August 2003 - December 2004
Charter Communications June 2002 - August 2003
CONVERGYS CORPORATION August 2001 - June 2002
Convergys July 2000 - August 2001
Convergys August 1999 - July 2000
Convergys August 1997 - August 1999
Skills
Call Center, Software Documentation, Customer Service, Leadership, Organizational..., Training, Process Engineering, Workshop Facilitation, Customer Support, Analysis, Microsoft Word, Auditing, Recruiting, PowerPoint, Document Management, Policy Analysis, Process Improvement, Recording, Call Centers, Management, Program Management, Business Process..., Strategic Planning, Team Building
Education
McKendree College 2005 — 2006
Certificate
University of Missouri * St. Louis 1993 — 1997
Bachelor Degree
Brian Behunin Brian Behunin's Convergys Corporation Experience April 1996 - December 2000
Job Director, Customer Intelligence and Analytics at Alaska Airlines
Industry Internet
Experience
Alaska Airlines August 2013 - Present
Alaska Airlines August 2009 - August 2013
Expedia January 2007 - July 2009
Omniture July 2004 - December 2006
Computer Renaissance January 2004 - July 2004
Affiliated Computer Services May 2003 - December 2003
HVAC Solution April 2002 - May 2003
Enterasys Networks December 2000 - April 2001
Convergys Corporation April 1996 - December 2000
Skills
Web Analytics, Omniture, Analytics, A/B testing, JavaScript, HTML, Multivariate Testing, PHP, Project Management, Databases, Data Analysis, Web Marketing, Analysis, Management, E-commerce, Access, Testing, SEO, Google Analytics, WebTrends Analytics, Software Development, Conversion Optimization, CRM, Voice of the Customer..., Big Data, SEM, Interactive Marketing, PPC, User Experience, Usability, A/B Testing, Online Marketing, Landing Page...
Education
Weber State University 1999 — 2000
BS, Computer Science
Salt Lake Community College 1996 — 1999
AS, Computer Science
Alaska Airlines August 2013 - Present
Alaska Airlines August 2009 - August 2013
Expedia January 2007 - July 2009
Omniture July 2004 - December 2006
Computer Renaissance January 2004 - July 2004
Affiliated Computer Services May 2003 - December 2003
HVAC Solution April 2002 - May 2003
Enterasys Networks December 2000 - April 2001
Convergys Corporation April 1996 - December 2000
Skills
Web Analytics, Omniture, Analytics, A/B testing, JavaScript, HTML, Multivariate Testing, PHP, Project Management, Databases, Data Analysis, Web Marketing, Analysis, Management, E-commerce, Access, Testing, SEO, Google Analytics, WebTrends Analytics, Software Development, Conversion Optimization, CRM, Voice of the Customer..., Big Data, SEM, Interactive Marketing, PPC, User Experience, Usability, A/B Testing, Online Marketing, Landing Page...
Education
Weber State University 1999 — 2000
BS, Computer Science
Salt Lake Community College 1996 — 1999
AS, Computer Science
Mick Magill Mick Magill's Convergys Corporation Experience December 2005 - September 2009
Job
Industry Management Consulting
Experience
HCL AXON June 2011 - Present
Magill & Associates January 2000 - Present
Infosys Technologies Ltd January 2010 - June 2011
Convergys Corporation December 2005 - September 2009
Company Entiér 1994 - 2000
First Fidelity Bancorporation 1993 - 1994
UJB Financial Corp 1986 - 1994
Skills
Human Performance, Business Performance..., Process Improvement, Organizational..., Change Management, Outsourcing, Organizational..., Needs Analysis, Performance Management, Training Delivery, Training, Leadership, Strategic Planning, Project Management, Program Management, Management, Performance Improvement, CRM, Strategy, Leadership Development, Analysis, SDLC, Requirements Analysis, Business Process, Consulting, Employee Engagement, Business Strategy, Integration, Human Resources, Succession Planning, Management Consulting, Business Process..., SAP, Talent Management, Organizational Design, Business Transformation, Vendor Management, Executive Coaching, Business Process..., Business Analysis, Personnel Management, Business Intelligence, Workshop Facilitation, Project Portfolio..., IT Strategy, Business Process Design, PMO, Learning Management, ERP, PMP
Education
Rutgers, The State University of New Jersey-Newark 1984 — 1990
MBA
United States Military Academy at West Point 1976 — 1979
none
Kinnelon High School 1971 — 1976
Montclair State University
Bachelor of Science (BS)
HCL AXON June 2011 - Present
Magill & Associates January 2000 - Present
Infosys Technologies Ltd January 2010 - June 2011
Convergys Corporation December 2005 - September 2009
Company Entiér 1994 - 2000
First Fidelity Bancorporation 1993 - 1994
UJB Financial Corp 1986 - 1994
Skills
Human Performance, Business Performance..., Process Improvement, Organizational..., Change Management, Outsourcing, Organizational..., Needs Analysis, Performance Management, Training Delivery, Training, Leadership, Strategic Planning, Project Management, Program Management, Management, Performance Improvement, CRM, Strategy, Leadership Development, Analysis, SDLC, Requirements Analysis, Business Process, Consulting, Employee Engagement, Business Strategy, Integration, Human Resources, Succession Planning, Management Consulting, Business Process..., SAP, Talent Management, Organizational Design, Business Transformation, Vendor Management, Executive Coaching, Business Process..., Business Analysis, Personnel Management, Business Intelligence, Workshop Facilitation, Project Portfolio..., IT Strategy, Business Process Design, PMO, Learning Management, ERP, PMP
Education
Rutgers, The State University of New Jersey-Newark 1984 — 1990
MBA
United States Military Academy at West Point 1976 — 1979
none
Kinnelon High School 1971 — 1976
Montclair State University
Bachelor of Science (BS)
Jeff Bloch's Convergys Corporation Experience 2005 - 2006
Job Chief Operating Officer at Designs on Talent & Skillsify
Industry Management Consulting
Experience
Designs on Talent July 2015 - Present
Skillsify July 2015 - Present
Decision Toolbox - Recruitment Solutions 2008 - 2015
EDS, an HP Company 2006 - 2008
Convergys Corporation 2005 - 2006
Hire.com (now Peoplefluent) 2002 - 2005
Cisco Systems 1999 - 2002
Cadence Design Systems 1995 - 1999
Skills
Direct Sales, Sales Management, Marketing Strategy, Vendor Management, Product Management, Strategy Development, Sales Enablement, Product Strategy, Talent Acquisition, Team Leadership, Succession Planning, Management, Applicant Tracking..., Performance Management, Strategy, Business Development, Human Resources, Technical Recruiting, Sourcing, Process Improvement, Leadership, Recruiting, Talent Management, Executive Search, Screening, Staffing Services, Outsourcing, Program Management, SaaS, Interviews, Hiring, Organizational..., Employee Relations, Consulting, CRM, Onboarding, Networking, Internet Recruiting, RPO, Employee Engagement, Workforce Planning, Competitive Analysis, Employer Branding, Sales, Contract Recruitment, Marketing, Cold Calling, Professional Services, Account Management, Personnel Management
Education
Purdue University
B.S.
Designs on Talent July 2015 - Present
Skillsify July 2015 - Present
Decision Toolbox - Recruitment Solutions 2008 - 2015
EDS, an HP Company 2006 - 2008
Convergys Corporation 2005 - 2006
Hire.com (now Peoplefluent) 2002 - 2005
Cisco Systems 1999 - 2002
Cadence Design Systems 1995 - 1999
Skills
Direct Sales, Sales Management, Marketing Strategy, Vendor Management, Product Management, Strategy Development, Sales Enablement, Product Strategy, Talent Acquisition, Team Leadership, Succession Planning, Management, Applicant Tracking..., Performance Management, Strategy, Business Development, Human Resources, Technical Recruiting, Sourcing, Process Improvement, Leadership, Recruiting, Talent Management, Executive Search, Screening, Staffing Services, Outsourcing, Program Management, SaaS, Interviews, Hiring, Organizational..., Employee Relations, Consulting, CRM, Onboarding, Networking, Internet Recruiting, RPO, Employee Engagement, Workforce Planning, Competitive Analysis, Employer Branding, Sales, Contract Recruitment, Marketing, Cold Calling, Professional Services, Account Management, Personnel Management
Education
Purdue University
B.S.
K.C. Christensen K.C. Christensen's Convergys Corporation Experience 1997 - 2001
Job Sr. Infrastructure Systems Engineer at The Church of Jesus Christ of Latterday Saints
Industry Information Technology and Services
Experience
The Church of Jesus Christ of Latter-day Saints August 2011 - Present
solarfinder.net June 1993 - Present
Contractor (Netwize Inc) August 2010 - November 2010
Solarfinder.org / Helpdeskbykc November 2000 - August 2010
Maggie Sotterro September 2007 - January 2010
3M Health Information Systems 2007 - 2007
ADP October 2005 - September 2006
Zions Bancorporation August 2001 - September 2005
Zions Bank 1999 - 2001
Convergys Corporation 1997 - 2001
Skills
Active Directory, SharePoint, Networking, Troubleshooting, Microsoft SQL Server, SQL, Microsoft Exchange, Linux, Windows Server, Citrix, Project Management, Process Improvement, Integration, Windows, Databases, Software Documentation, Cloud Computing, Unix, HTML, XML, Oracle 9i, Requirements Analysis, Strategic Planning, Microsoft Dynamics CRM..., Microsoft Dynamics GP, VMware Infrastructure, Autonomy iManage, HP Blade, HP Server Hardware, Cisco UCS, VMware Workstation, Cisco VoIP, Autonomy IDOL, Disaster Recovery, System Administration, Servers, VMware, Enterprise Software, Security, Microsoft Dynamics, F5 BigIP, Mule ESB, Oracle Enterprise..., Windows Azure, SQL Azure, Platform Integration, Platform Management, Email Marketing, Salesforce.com..., Technology Integration
Education
University of Utah 2012 — 2016
Bachelor of CIS, Information Technology
Salt Lake Community College 1997 — 1999
AAS, CIS
Granite High School 1992 — 1993
Diploma, General
The Church of Jesus Christ of Latter-day Saints August 2011 - Present
solarfinder.net June 1993 - Present
Contractor (Netwize Inc) August 2010 - November 2010
Solarfinder.org / Helpdeskbykc November 2000 - August 2010
Maggie Sotterro September 2007 - January 2010
3M Health Information Systems 2007 - 2007
ADP October 2005 - September 2006
Zions Bancorporation August 2001 - September 2005
Zions Bank 1999 - 2001
Convergys Corporation 1997 - 2001
Skills
Active Directory, SharePoint, Networking, Troubleshooting, Microsoft SQL Server, SQL, Microsoft Exchange, Linux, Windows Server, Citrix, Project Management, Process Improvement, Integration, Windows, Databases, Software Documentation, Cloud Computing, Unix, HTML, XML, Oracle 9i, Requirements Analysis, Strategic Planning, Microsoft Dynamics CRM..., Microsoft Dynamics GP, VMware Infrastructure, Autonomy iManage, HP Blade, HP Server Hardware, Cisco UCS, VMware Workstation, Cisco VoIP, Autonomy IDOL, Disaster Recovery, System Administration, Servers, VMware, Enterprise Software, Security, Microsoft Dynamics, F5 BigIP, Mule ESB, Oracle Enterprise..., Windows Azure, SQL Azure, Platform Integration, Platform Management, Email Marketing, Salesforce.com..., Technology Integration
Education
University of Utah 2012 — 2016
Bachelor of CIS, Information Technology
Salt Lake Community College 1997 — 1999
AAS, CIS
Granite High School 1992 — 1993
Diploma, General
Tara Engle's Convergys Corporation Experience September 2011 - Present
Job Compliance Officer, Talent Aquisition, Convergys Corporation
Industry Human Resources
Experience
Convergys Corporation September 2011 - Present
Kendle International July 2004 - May 2009
EMC January 1999 - October 2001
Skills
Performance Management, Compliance, Human Resources, Financial Analysis, Training, Vendor Management, Payroll, Process Improvement, Employee Benefits, Employee Relations, Applicant Tracking..., Onboarding, Coaching, Team Building, Interviews, Analysis, Hiring, Employee Training, Leadership, Budgets
Education
University of Phoenix 2007 — 2008
studied Finance
Northern Kentucky University 1992 — 1994
Accounting
Convergys Corporation September 2011 - Present
Kendle International July 2004 - May 2009
EMC January 1999 - October 2001
Skills
Performance Management, Compliance, Human Resources, Financial Analysis, Training, Vendor Management, Payroll, Process Improvement, Employee Benefits, Employee Relations, Applicant Tracking..., Onboarding, Coaching, Team Building, Interviews, Analysis, Hiring, Employee Training, Leadership, Budgets
Education
University of Phoenix 2007 — 2008
studied Finance
Northern Kentucky University 1992 — 1994
Accounting
Chad Rankin Chad Rankin's Convergys Corporation Experience October 1998 - May 2004
Job Operations Manager, Field Services at Single Path
Industry Information Technology and Services
Experience
Single Path June 2015 - Present
Single Path April 2013 - June 2015
Single Path November 2012 - April 2013
Independent Contractor January 2010 - April 2013
First Place Rental Inc. May 2010 - June 2012
Crossroads Community Church May 2004 - April 2010
Crossroads Community Church May 2004 - April 2009
Convergys Corporation October 1998 - May 2004
Convergys Corporation June 1997 - October 1998
Skills
Leadership, Windows Server, Management, Project Management, Team Leadership, Servers, Information Technology, Team Building, Networking, Strategic Planning, Customer Service, Disaster Recovery, Troubleshooting, System Administration, IT Management, Network Administration, VMware, OS X, Cisco Technologies, Computer Hardware, Vendor Management, Call Centers, Change Management, K-12, Technology Integration, Windows, Consulting, Educational Technology, IT Transformation, Project Implementation, Project Planning, Mobile Device Management, Mac OS X Server, Google Apps, Web Content Management, IT Outsourcing, Interactive Projectors, Personnel Management, Web Project Management, Educational Leadership, Active Directory
Education
Lindenwood University 1996 — 1998
1yr remaining, Business Administration
St. Louis Community College 1992 — 1996
Associates Degree, Criminal Justice
Single Path June 2015 - Present
Single Path April 2013 - June 2015
Single Path November 2012 - April 2013
Independent Contractor January 2010 - April 2013
First Place Rental Inc. May 2010 - June 2012
Crossroads Community Church May 2004 - April 2010
Crossroads Community Church May 2004 - April 2009
Convergys Corporation October 1998 - May 2004
Convergys Corporation June 1997 - October 1998
Skills
Leadership, Windows Server, Management, Project Management, Team Leadership, Servers, Information Technology, Team Building, Networking, Strategic Planning, Customer Service, Disaster Recovery, Troubleshooting, System Administration, IT Management, Network Administration, VMware, OS X, Cisco Technologies, Computer Hardware, Vendor Management, Call Centers, Change Management, K-12, Technology Integration, Windows, Consulting, Educational Technology, IT Transformation, Project Implementation, Project Planning, Mobile Device Management, Mac OS X Server, Google Apps, Web Content Management, IT Outsourcing, Interactive Projectors, Personnel Management, Web Project Management, Educational Leadership, Active Directory
Education
Lindenwood University 1996 — 1998
1yr remaining, Business Administration
St. Louis Community College 1992 — 1996
Associates Degree, Criminal Justice
Carla Heath, PMP®, CSM Carla Heath, PMP®, CSM's Convergys Corporation Experience 2005 - April 2009
Job Release/Project Manager
Industry Information Technology and Services
Experience
Zebra Technologies July 2015 - Present
TEKsystems December 2014 - July 2015
TEKsystems January 2013 - November 2014
NetCracker May 2012 - November 2012
Convergys April 2009 - May 2012
Convergys Corporation 2005 - April 2009
Convergys 2003 - 2005
Convergys 2000 - 2003
Convergys 1999 - 2000
Convergys 1997 - 1999
Skills
SDLC, PMP, Process Improvement, Software Documentation, Software Project..., SharePoint, Agile Methodologies, Requirements Gathering, Business Analysis, CRM, PMO, Resource Management, Project Management, Testing, Visio, Business Requirements, Outsourcing, Scrum
Education
Northern Illinois University - College of Business 1985 — 1987
Bachelor's degree, Marketing
The George Washington University
Certification in Project Management, Project management
Zebra Technologies July 2015 - Present
TEKsystems December 2014 - July 2015
TEKsystems January 2013 - November 2014
NetCracker May 2012 - November 2012
Convergys April 2009 - May 2012
Convergys Corporation 2005 - April 2009
Convergys 2003 - 2005
Convergys 2000 - 2003
Convergys 1999 - 2000
Convergys 1997 - 1999
Skills
SDLC, PMP, Process Improvement, Software Documentation, Software Project..., SharePoint, Agile Methodologies, Requirements Gathering, Business Analysis, CRM, PMO, Resource Management, Project Management, Testing, Visio, Business Requirements, Outsourcing, Scrum
Education
Northern Illinois University - College of Business 1985 — 1987
Bachelor's degree, Marketing
The George Washington University
Certification in Project Management, Project management
Richard Parke Richard Parke's Convergys Corporation Experience 2010 - 2014
Job Customer Experience and Operations Executive. Organizational Leader and Strategic Thinker. Looking for new Opportunity.
Industry Outsourcing/Offshoring
Experience
Convergys 2014 - 2015
Convergys Corporation 2010 - 2014
Convergys 2007 - 2010
Convergys 2005 - 2007
Convergys 2003 - 2005
Convergys 2000 - 2003
Convergys 1999 - 2000
Matrix Marketing 1997 - 1998
Matrix Marketing 1993 - 1997
Skills
Customer Experience, Customer Satisfaction, Leadership, P&L Management, Operations Management, Leadership Development, Call Centers, Contract Negotiation, Account Management, Program Management, Performance Management, Communication Skills, Call Center..., Call Center Development, Strategic Leadership, Business Strategy, Full P&L Responsibility, Matrix Management, Contract Management, Quality Management, Motivational Speaking, Strategic Planning, Strategic Partnerships, Profit Maximization, Revenue & Profit Growth, Generating Revenue, Customer Engagement, Solution Development, Training & Development, Organizational..., Organizational..., Organizational..., Public Speaking, Conference Speaking, Presentation Skills, Presentation Development, Coaching, Cross-functional Team..., Staff Development, Staff Retention, Data Analysis, Performance Metrics, Business Process..., Performance Improvement, Strategy, Process Improvement, Management, BPO, Outsourcing, Vendor Management
Education
Regis University 2005 — 2008
Master of Business Administration (MBA), 3.9/4.0 GPA
University of Phoenix 2001 — 2004
Bachelor of Business Administration (BBA), 4.0 /4.0 GPA
Weber State University 1991 — 1996
Biological and Physical Sciences
Convergys 2014 - 2015
Convergys Corporation 2010 - 2014
Convergys 2007 - 2010
Convergys 2005 - 2007
Convergys 2003 - 2005
Convergys 2000 - 2003
Convergys 1999 - 2000
Matrix Marketing 1997 - 1998
Matrix Marketing 1993 - 1997
Skills
Customer Experience, Customer Satisfaction, Leadership, P&L Management, Operations Management, Leadership Development, Call Centers, Contract Negotiation, Account Management, Program Management, Performance Management, Communication Skills, Call Center..., Call Center Development, Strategic Leadership, Business Strategy, Full P&L Responsibility, Matrix Management, Contract Management, Quality Management, Motivational Speaking, Strategic Planning, Strategic Partnerships, Profit Maximization, Revenue & Profit Growth, Generating Revenue, Customer Engagement, Solution Development, Training & Development, Organizational..., Organizational..., Organizational..., Public Speaking, Conference Speaking, Presentation Skills, Presentation Development, Coaching, Cross-functional Team..., Staff Development, Staff Retention, Data Analysis, Performance Metrics, Business Process..., Performance Improvement, Strategy, Process Improvement, Management, BPO, Outsourcing, Vendor Management
Education
Regis University 2005 — 2008
Master of Business Administration (MBA), 3.9/4.0 GPA
University of Phoenix 2001 — 2004
Bachelor of Business Administration (BBA), 4.0 /4.0 GPA
Weber State University 1991 — 1996
Biological and Physical Sciences
Cindy Rhoades Cindy Rhoades's Convergys Corporation Experience 1997 - 2006
Job President at Rhoades Paving Incorporated
Industry Construction
Experience
Rhoades Paving Incorporated February 2006 - Present
Convergys Corporation 1997 - 2006
Skills
Vendor Management
Education
Mercyhurst College 1977 — 1981
BS, Sociology & Statistics
Hornell High School 1974 — 1977
Rhoades Paving Incorporated February 2006 - Present
Convergys Corporation 1997 - 2006
Skills
Vendor Management
Education
Mercyhurst College 1977 — 1981
BS, Sociology & Statistics
Hornell High School 1974 — 1977
Greg Rains's Convergys Corporation Experience September 2007 - June 2008
Job Manager, Emerging Solutions at Discover Financial Services
Industry Financial Services
Experience
Discover Financial Services September 2014 - Present
Discover Financial Services May 2013 - September 2014
Vantiv January 2013 - May 2013
Vantiv October 2011 - January 2013
Vantiv July 2008 - October 2011
Convergys Corporation September 2007 - June 2008
Cintas Corporation July 2006 - September 2007
Skills
Process Improvement, Leading Change, Six Sigma, Project Management, Problem Solving, Business Process..., Business Process..., Internal Communications, Payment Card Processing, Mobile Payments, Payment Industry, Electronic Payments, Cross-functional Team..., Business Process..., Scrum, Certified Scrum Master..., Agile Methodolgy, Analysis, Management, Enterprise Software, Leadership, SDLC, Agile Methodologies
Education
Miami University 2002 — 2006
Bachelor of Science, Marketing
Discover Financial Services September 2014 - Present
Discover Financial Services May 2013 - September 2014
Vantiv January 2013 - May 2013
Vantiv October 2011 - January 2013
Vantiv July 2008 - October 2011
Convergys Corporation September 2007 - June 2008
Cintas Corporation July 2006 - September 2007
Skills
Process Improvement, Leading Change, Six Sigma, Project Management, Problem Solving, Business Process..., Business Process..., Internal Communications, Payment Card Processing, Mobile Payments, Payment Industry, Electronic Payments, Cross-functional Team..., Business Process..., Scrum, Certified Scrum Master..., Agile Methodolgy, Analysis, Management, Enterprise Software, Leadership, SDLC, Agile Methodologies
Education
Miami University 2002 — 2006
Bachelor of Science, Marketing
Donald Hullinger Donald Hullinger's Convergys Corporation Experience April 2005 - August 2005
Job Broadcast Media Professional
Industry Broadcast Media
Experience
Domino's Pizza August 2012 - February 2013
Salt Lake Community College - Radio SLCC May 2011 - December 2011
Salt Lake Community College - Radio SLCC August 2010 - January 2011
Simmons Media Group/KJQN January 2010 - April 2010
KRCL - Listeners Community Radio May 2009 - August 2009
KWCR - The Sound of Weber State August 2008 - May 2009
Salt Lake Community College - Globe Radio January 2008 - May 2008
KSUU FM - Southern Utah University August 2007 - December 2007
Salt Lake Community College - Globe Radio January 2005 - May 2007
Convergys Corporation April 2005 - August 2005
Skills
Sound Board Operation, Audio-Visual Production
Education
Weber State University 2008 — 2010
Bachelors of Science, Electronic Media - Audio Production Emphasis
Salt Lake Community College
Domino's Pizza August 2012 - February 2013
Salt Lake Community College - Radio SLCC May 2011 - December 2011
Salt Lake Community College - Radio SLCC August 2010 - January 2011
Simmons Media Group/KJQN January 2010 - April 2010
KRCL - Listeners Community Radio May 2009 - August 2009
KWCR - The Sound of Weber State August 2008 - May 2009
Salt Lake Community College - Globe Radio January 2008 - May 2008
KSUU FM - Southern Utah University August 2007 - December 2007
Salt Lake Community College - Globe Radio January 2005 - May 2007
Convergys Corporation April 2005 - August 2005
Skills
Sound Board Operation, Audio-Visual Production
Education
Weber State University 2008 — 2010
Bachelors of Science, Electronic Media - Audio Production Emphasis
Salt Lake Community College
Katrin Hunt Katrin Hunt's Convergys Corporation Experience June 2005 - January 2006
Job Owner at KH Media & Design
Industry Graphic Design
Experience
The ROCK World Outreach International September 2010 - Present
KH Media & Design January 2007 - Present
TheROCKAlvin August 2007 - December 2007
Verizon Wireless January 2006 - August 2007
Convergys Corporation June 2005 - January 2006
The ROCK/ Dana Carson Ministries May 2003 - June 2005
Texas Workforce Commission February 2001 - May 2003
Dell Computer Corporation September 1995 - January 2001
Skills
Web Design, Web Development, Microsoft Office, Troubleshooting, Photoshop, CSS, Visio, Advertising, Training, Project Management
Education
University of Phoenix 2003 — 2007
Bachelors, Information Technology / Visual Communication
Sam Houston State University 1986 — 1989
The ROCK World Outreach International September 2010 - Present
KH Media & Design January 2007 - Present
TheROCKAlvin August 2007 - December 2007
Verizon Wireless January 2006 - August 2007
Convergys Corporation June 2005 - January 2006
The ROCK/ Dana Carson Ministries May 2003 - June 2005
Texas Workforce Commission February 2001 - May 2003
Dell Computer Corporation September 1995 - January 2001
Skills
Web Design, Web Development, Microsoft Office, Troubleshooting, Photoshop, CSS, Visio, Advertising, Training, Project Management
Education
University of Phoenix 2003 — 2007
Bachelors, Information Technology / Visual Communication
Sam Houston State University 1986 — 1989
Jeff Vogel's Convergys Corporation Experience April 2013 - January 2015
Job Tier III Network Support at Time Warner Cable
Industry Information Technology and Services
Experience
Time Warner Cable January 2015 - Present
Convergys Corporation April 2013 - January 2015
Teletrac, Inc. April 2010 - July 2012
Victory Industrial Products LLC. June 2008 - September 2009
Skills
Team Building, Solution Selling, Salesforce.com, Strategic Planning, Account Management, SaaS, Coaching, Training, Team Leadership, Program Management, Project Management, Customer Service, Sales Management, Recruiting, Sales Process, New Business Development, Leadership, Public Speaking, Process Improvement, CRM, Management, Sales Presentations, Contract Negotiation
Education
Northern Kentucky University 1977 — 1982
Bachelor of Science (BS), Organizational Behavior Studies
Time Warner Cable January 2015 - Present
Convergys Corporation April 2013 - January 2015
Teletrac, Inc. April 2010 - July 2012
Victory Industrial Products LLC. June 2008 - September 2009
Skills
Team Building, Solution Selling, Salesforce.com, Strategic Planning, Account Management, SaaS, Coaching, Training, Team Leadership, Program Management, Project Management, Customer Service, Sales Management, Recruiting, Sales Process, New Business Development, Leadership, Public Speaking, Process Improvement, CRM, Management, Sales Presentations, Contract Negotiation
Education
Northern Kentucky University 1977 — 1982
Bachelor of Science (BS), Organizational Behavior Studies
Jose Julian Ramos Jose Julian Ramos's Convergys Corporation Experience June 1996 - February 2011
Job Senior Software Developer & Systems Integrator
Industry Computer Software
Experience
Southeast Frozen Foods April 2012 - January 2014
Tata Consultancy Services May 2011 - April 2012
Convergys Corporation June 1996 - February 2011
Southeast Frozen Foods 1993 - 1996
StAir Cargo Services March 1991 - April 1993
Skills
SDLC, Operating Systems, RPG, COBOL, Software Development, Software Project..., CICS, Systems Analysis, SQL, MVS, Visio, Unix, Requirements Analysis, IBM Mainframe, Testing, Windows, DB2
Education
Miami Dade College 1975 — 1977
Assoc. Science in MIS
Southeast Frozen Foods April 2012 - January 2014
Tata Consultancy Services May 2011 - April 2012
Convergys Corporation June 1996 - February 2011
Southeast Frozen Foods 1993 - 1996
StAir Cargo Services March 1991 - April 1993
Skills
SDLC, Operating Systems, RPG, COBOL, Software Development, Software Project..., CICS, Systems Analysis, SQL, MVS, Visio, Unix, Requirements Analysis, IBM Mainframe, Testing, Windows, DB2
Education
Miami Dade College 1975 — 1977
Assoc. Science in MIS
Lisa Cupito Lisa Cupito's Convergys Corporation Experience 1997 - 2005
Job Business Analyst II at Fifth Third Bank
Industry Information Technology and Services
Experience
Fifth Third Bank January 2011 - Present
The Health Alliance February 2006 - April 2009
Convergys Corporation 1997 - 2005
Education
The George Washington University
Masters Certificate, Project Management
Mount St. Joseph University 1983 — 1988
BA, Accounting
The School for Creative and Performing Arts 1981 — 1983
Vocal Music, Creative Writing
Fifth Third Bank January 2011 - Present
The Health Alliance February 2006 - April 2009
Convergys Corporation 1997 - 2005
Education
The George Washington University
Masters Certificate, Project Management
Mount St. Joseph University 1983 — 1988
BA, Accounting
The School for Creative and Performing Arts 1981 — 1983
Vocal Music, Creative Writing
Cheryl Campbell's Convergys Corporation Experience 1998 - 2005
Job Vice PresidentMarketingHORAN at HORAN
Industry Insurance
Experience
HORAN May 2009 - Present
CINCINNATI ZOO AND BOTANICAL GARDEN 2006 - 2008
CONVERGYS CORPORATION 1998 - 2005
CINCINNATI BELL INC 1988 - 1998
Skills
Media Relations, Corporate Communications, Crisis Communications, Internal Communications, Public Relations, Strategy, Marketing, Budgets, Marketing Communications, Advertising, Event Management, Marketing Strategy, Newsletters, Strategic Planning, Reputation Management, Public Speaking, Thought Leadership
Education
Executive Marketing Training-Tuck at Dartmouth
Purdue University
BA
HORAN May 2009 - Present
CINCINNATI ZOO AND BOTANICAL GARDEN 2006 - 2008
CONVERGYS CORPORATION 1998 - 2005
CINCINNATI BELL INC 1988 - 1998
Skills
Media Relations, Corporate Communications, Crisis Communications, Internal Communications, Public Relations, Strategy, Marketing, Budgets, Marketing Communications, Advertising, Event Management, Marketing Strategy, Newsletters, Strategic Planning, Reputation Management, Public Speaking, Thought Leadership
Education
Executive Marketing Training-Tuck at Dartmouth
Purdue University
BA
Douglas Thede Douglas Thede's Convergys Corporation Experience March 2005 - May 2008
Job Senior Executive Vice President & Chief Financial Officer at MicroStrategy
Industry Computer Software
Experience
MicroStrategy March 2009 - Present
MicroStrategy June 2008 - March 2009
Convergys Corporation March 2005 - May 2008
PricewaterhouseCoopers August 2003 - March 2005
Cincinnati Bell January 2001 - August 2003
Ernst & Young September 1994 - January 2001
KPMG June 1991 - September 1994
Skills
Tax, Microstrategy, Finance, Sarbanes-Oxley Act, Financial Reporting, Accounting, Financial Analysis, Internal Controls, Mergers, Forecasting, Auditing, Business Intelligence, Revenue Recognition, Process Improvement, Dashboard, Corporate Tax, CPA, Managerial Finance
Education
Miami University 1987 — 1991
B.S., Accounting
MicroStrategy March 2009 - Present
MicroStrategy June 2008 - March 2009
Convergys Corporation March 2005 - May 2008
PricewaterhouseCoopers August 2003 - March 2005
Cincinnati Bell January 2001 - August 2003
Ernst & Young September 1994 - January 2001
KPMG June 1991 - September 1994
Skills
Tax, Microstrategy, Finance, Sarbanes-Oxley Act, Financial Reporting, Accounting, Financial Analysis, Internal Controls, Mergers, Forecasting, Auditing, Business Intelligence, Revenue Recognition, Process Improvement, Dashboard, Corporate Tax, CPA, Managerial Finance
Education
Miami University 1987 — 1991
B.S., Accounting
Donna Salinas's Convergys Corporation Experience February 1992 - July 2003
Job Office Manager/HR Coordinator at Hasty Heating & Cooling
Industry Consumer Services
Experience
Hasty Heating & Cooling January 2013 - Present
DS At Your Fingertips November 2009 - January 2013
Team Double Click November 2009 - April 2011
IAC Professionals August 2008 - April 2009
ForHealth Technologies April 2004 - May 2005
Convergys Corporation February 1992 - July 2003
Skills
Invoicing, Medical Transcription, Customer Service, Administrative..., Microsoft Office, QuickBooks, Research, Data Entry, Travel Arrangements, Office Management, Spreadsheets, Time Management, File Management, Office Administration, Confidentiality, Desktop Publishing, Marketing, PowerPoint, Outlook, Microsoft Word, Facebook, Proofreading, Wordpress, Appointment Scheduling, Human Resources, Process Scheduler, Training, Virtual Assistance, Social Media, Social Media Marketing, Online Research, Administrative...
Education
Penn Foster Career School 2006 — 2007
MT Certification, Medical Transcription
Lynn University 2002 — 2003
N/A, Beahavioral Sciences
Hasty Heating & Cooling January 2013 - Present
DS At Your Fingertips November 2009 - January 2013
Team Double Click November 2009 - April 2011
IAC Professionals August 2008 - April 2009
ForHealth Technologies April 2004 - May 2005
Convergys Corporation February 1992 - July 2003
Skills
Invoicing, Medical Transcription, Customer Service, Administrative..., Microsoft Office, QuickBooks, Research, Data Entry, Travel Arrangements, Office Management, Spreadsheets, Time Management, File Management, Office Administration, Confidentiality, Desktop Publishing, Marketing, PowerPoint, Outlook, Microsoft Word, Facebook, Proofreading, Wordpress, Appointment Scheduling, Human Resources, Process Scheduler, Training, Virtual Assistance, Social Media, Social Media Marketing, Online Research, Administrative...
Education
Penn Foster Career School 2006 — 2007
MT Certification, Medical Transcription
Lynn University 2002 — 2003
N/A, Beahavioral Sciences
Jan Culter Jan Culter's Convergys Corporation Experience February 2001 - May 2012
Job Director, Contracts Administration at NetCracker Technology Solutions Inc.
Industry Information Technology and Services
Experience
NetCracker Technology Solutions Inc. May 2012 - Present
Convergys Corporation February 2001 - May 2012
Frost Brown Todd LLC 1998 - 2001
Skills
Contract Management, Contract Negotiation, Negotiation, Legal Writing
Education
Northern Kentucky University
Bachelor of Arts (B.A.), Journalism
University of Alaska Fairbanks
University of Hawaii at Manoa
NetCracker Technology Solutions Inc. May 2012 - Present
Convergys Corporation February 2001 - May 2012
Frost Brown Todd LLC 1998 - 2001
Skills
Contract Management, Contract Negotiation, Negotiation, Legal Writing
Education
Northern Kentucky University
Bachelor of Arts (B.A.), Journalism
University of Alaska Fairbanks
University of Hawaii at Manoa
Bipin Trehan's Convergys Corporation Experience 2006 - 2008
Job
Industry Management Consulting
Experience
Ericsson June 2011 - Present
Tech Mahindra 2009 - June 2011
Convergys Corporation 2006 - 2008
BearingPoint 2004 - 2006
Cap Gemini Ernst & Young 2000 - 2004
AT&T 1997 - 2000
Skills
Solution Architecture, Integration, Telecommunications, Program Management, Business Intelligence, Business Transformation, Account Management, Professional Services, IT Outsourcing, Strategic Planning, Management Consulting, Business Development, IT Transformation, Open Source Software, Pre-sales, Process Improvement, Selling, New Business Development, Thought Leadership, Managed Services, Service Delivery, Partner Management, BSS, Strategic Alliances, Cloud Computing, Practice Management, Consultative Selling, SOA, Project Portfolio..., Emerging Technologies, Alliance Development, Solution Design, OSS, Business Analysis, Enterprise Software, Strategy, IT Strategy, Project Management, Sales
Education
Motilal Nehru National Institute Of Technology
B. Engineering
St Francis College
The University of Texas at Dallas
MS
University of Texas at Dallas - Naveen Jindal School of Management
MBA
Ericsson June 2011 - Present
Tech Mahindra 2009 - June 2011
Convergys Corporation 2006 - 2008
BearingPoint 2004 - 2006
Cap Gemini Ernst & Young 2000 - 2004
AT&T 1997 - 2000
Skills
Solution Architecture, Integration, Telecommunications, Program Management, Business Intelligence, Business Transformation, Account Management, Professional Services, IT Outsourcing, Strategic Planning, Management Consulting, Business Development, IT Transformation, Open Source Software, Pre-sales, Process Improvement, Selling, New Business Development, Thought Leadership, Managed Services, Service Delivery, Partner Management, BSS, Strategic Alliances, Cloud Computing, Practice Management, Consultative Selling, SOA, Project Portfolio..., Emerging Technologies, Alliance Development, Solution Design, OSS, Business Analysis, Enterprise Software, Strategy, IT Strategy, Project Management, Sales
Education
Motilal Nehru National Institute Of Technology
B. Engineering
St Francis College
The University of Texas at Dallas
MS
University of Texas at Dallas - Naveen Jindal School of Management
MBA
Robert K. Bryant, PMP, MBA's Convergys Corporation Experience 2004 - 2005
Job Senior Project Manager at The Hartford
Industry Information Technology and Services
Experience
The Hartford April 2015 - Present
Travelers December 2013 - April 2015
MassMutual Financial Group January 2013 - December 2013
The Hartford 2008 - 2012
InSource Consulting LLC 2006 - 2008
Convergys Corporation 2004 - 2005
Bryant Consulting 2001 - 2004
American Eagle Airlines 1997 - 1999
American Airlines 1994 - 1997
American Airlines 1991 - 1994
Skills
SDLC, Business Analysis, Vendor Management, PMP, Requirements Gathering, Business Process..., Process Improvement, Program Management, Requirements Analysis, Change Management, Project Management, SharePoint, Integration, Management Consulting, Business Process, Business Intelligence, Visio, MS Project, Software Project..., Project Portfolio..., Risk Management, CRM, Management
Education
University of Dallas 2000 — 2001
MBA, eBusiness
Pace University-Pleasantville/Briarcliff Campus 1986 — 1991
BBA, Finance
The Hartford April 2015 - Present
Travelers December 2013 - April 2015
MassMutual Financial Group January 2013 - December 2013
The Hartford 2008 - 2012
InSource Consulting LLC 2006 - 2008
Convergys Corporation 2004 - 2005
Bryant Consulting 2001 - 2004
American Eagle Airlines 1997 - 1999
American Airlines 1994 - 1997
American Airlines 1991 - 1994
Skills
SDLC, Business Analysis, Vendor Management, PMP, Requirements Gathering, Business Process..., Process Improvement, Program Management, Requirements Analysis, Change Management, Project Management, SharePoint, Integration, Management Consulting, Business Process, Business Intelligence, Visio, MS Project, Software Project..., Project Portfolio..., Risk Management, CRM, Management
Education
University of Dallas 2000 — 2001
MBA, eBusiness
Pace University-Pleasantville/Briarcliff Campus 1986 — 1991
BBA, Finance
Salvador Madayag's Convergys Corporation Experience July 1999 - May 2006
Job iOS Quality Engineer Creative Cloud Mobile at Adobe
Industry Internet
Experience
Adobe August 2014 - Present
Adobe November 2013 - May 2014
Adobe 2010 - May 2014
Adobe May 2006 - February 2010
Adobe May 2006 - June 2007
Convergys Corporation July 1999 - May 2006
DigitalThink, Inc. September 2001 - May 2004
DigitalThink, Inc August 2000 - September 2001
DigitalThink, Inc. July 1999 - August 2000
Carnaval.com 1998 - 1999
Skills
Test Planning, Test Automation, Troubleshooting, MySQL, Unix, Quality Assurance, Testing, Agile Methodologies, Customer Relations, Problem Solving, Architecture, PHP, Visual Basic, Operating Systems, ClearQuest, Linux, JavaScript, Web Services, Test Management, Agile, HTML, Test Strategy, Web Applications, Servers, Automation, Visual Studio, Security, Software Quality..., Flex, Regression Testing, Scrum, Perl, Scalability, Software Engineering, Ruby, Cucumber
Education
San Francisco State University
BAIA, Web Management/Development
Adobe August 2014 - Present
Adobe November 2013 - May 2014
Adobe 2010 - May 2014
Adobe May 2006 - February 2010
Adobe May 2006 - June 2007
Convergys Corporation July 1999 - May 2006
DigitalThink, Inc. September 2001 - May 2004
DigitalThink, Inc August 2000 - September 2001
DigitalThink, Inc. July 1999 - August 2000
Carnaval.com 1998 - 1999
Skills
Test Planning, Test Automation, Troubleshooting, MySQL, Unix, Quality Assurance, Testing, Agile Methodologies, Customer Relations, Problem Solving, Architecture, PHP, Visual Basic, Operating Systems, ClearQuest, Linux, JavaScript, Web Services, Test Management, Agile, HTML, Test Strategy, Web Applications, Servers, Automation, Visual Studio, Security, Software Quality..., Flex, Regression Testing, Scrum, Perl, Scalability, Software Engineering, Ruby, Cucumber
Education
San Francisco State University
BAIA, Web Management/Development
Seshu Madabhushi's Convergys Corporation Experience 1997 - 2005
Job Senior Technology Executive
Industry Information Technology and Services
Experience
Tata Consultancy Services (North America) 2010 - Present
Tata Consultancy Services (North America) 2006 - 2010
Convergys Corporation 1997 - 2005
Alltel Information Services 1996 - 1997
Systran Corporation (acquired by Curtiss-Wright Corpooration) 1995 - 1996
Computer Sciences Corporation 1993 - 1995
Education
University of Oklahoma
Ph.D.
University of Oklahoma
M. S.
Osmania University 1977 — 1982
BE
Tata Consultancy Services (North America) 2010 - Present
Tata Consultancy Services (North America) 2006 - 2010
Convergys Corporation 1997 - 2005
Alltel Information Services 1996 - 1997
Systran Corporation (acquired by Curtiss-Wright Corpooration) 1995 - 1996
Computer Sciences Corporation 1993 - 1995
Education
University of Oklahoma
Ph.D.
University of Oklahoma
M. S.
Osmania University 1977 — 1982
BE
Jim Ferron's Convergys Corporation Experience March 1994 - December 2000
Job Customer Experience Executive
Industry Internet
Experience
Nintendo April 2012 - Present
CXient November 2008 - Present
Expedia October 2007 - November 2011
Stream June 2005 - September 2007
Sony Electronics January 2001 - December 2004
Convergys Corporation March 1994 - December 2000
Skills
CRM, Customer Experience, E-commerce, Call Centers, Customer Satisfaction, Cross-functional Team..., Operations Management, Vendor Management, Business Intelligence
Education
Marquette University 1988 — 1992
BS
Xavier High School 1984 — 1988
Nintendo April 2012 - Present
CXient November 2008 - Present
Expedia October 2007 - November 2011
Stream June 2005 - September 2007
Sony Electronics January 2001 - December 2004
Convergys Corporation March 1994 - December 2000
Skills
CRM, Customer Experience, E-commerce, Call Centers, Customer Satisfaction, Cross-functional Team..., Operations Management, Vendor Management, Business Intelligence
Education
Marquette University 1988 — 1992
BS
Xavier High School 1984 — 1988
Shashank Jeedigunta's Convergys Corporation Experience June 2006 - October 2009
Job
Industry Telecommunications
Experience
Convergys October 2009 - Present
Convergys Corporation June 2006 - October 2009
Advanced Networking Lab, Univ of Ky January 2006 - June 2006
CCS, University of Kentucky October 2004 - January 2006
Skills
Java, Unix, Java Enterprise Edition, SDLC, Oracle, Agile Methodologies, Requirements Analysis, JavaScript, Spring, Web Services, Solution Architecture, Software Project..., Software Development, SOA
Education
University of Kentucky 2004 — 2006
Masters, Computer Science
Osmania University 2000 — 2004
BE, Computer Science and Engineering
Convergys October 2009 - Present
Convergys Corporation June 2006 - October 2009
Advanced Networking Lab, Univ of Ky January 2006 - June 2006
CCS, University of Kentucky October 2004 - January 2006
Skills
Java, Unix, Java Enterprise Edition, SDLC, Oracle, Agile Methodologies, Requirements Analysis, JavaScript, Spring, Web Services, Solution Architecture, Software Project..., Software Development, SOA
Education
University of Kentucky 2004 — 2006
Masters, Computer Science
Osmania University 2000 — 2004
BE, Computer Science and Engineering
Darrel McLeod's Convergys Corporation Experience January 1998 - January 1999
Job Telecommunications Specialist
Industry Telecommunications
Courtney Swauger's Convergys Corporation Experience June 2004 - April 2011
Job Team Leader/Coordinator at Convergys
Industry Outsourcing/Offshoring
Experience
Convergys June 2004 - Present
Convergys Corporation June 2004 - April 2011
Fifth Third Bank September 1999 - November 2003
Wal-Mart June 1998 - September 1999
Skills
Performance Management, CRM, Instructional Design, Training, Team Leadership, Management, Organization, Employee Training, Software Documentation, Program Management, Time Management, Business Process, Process Improvement, Customer Satisfaction, Business Development, Call Centers, Leadership, Customer Service
Education
Miami University 1993 — 1997
Bachelor of Science, Aeronautics
Northmont High School 1989 — 1993
Convergys June 2004 - Present
Convergys Corporation June 2004 - April 2011
Fifth Third Bank September 1999 - November 2003
Wal-Mart June 1998 - September 1999
Skills
Performance Management, CRM, Instructional Design, Training, Team Leadership, Management, Organization, Employee Training, Software Documentation, Program Management, Time Management, Business Process, Process Improvement, Customer Satisfaction, Business Development, Call Centers, Leadership, Customer Service
Education
Miami University 1993 — 1997
Bachelor of Science, Aeronautics
Northmont High School 1989 — 1993
Tiffany Nincehelser-Morse's Convergys Corporation Experience 1994 - 2006
Job Senior Test Plan Analyst at CSG International
Industry Information Technology and Services
Experience
CSG International October 2010 - Present
CSG International June 2007 - October 2010
Convergys Corporation 1994 - 2006
Skills
Agile, Testing, Windows, Quality Center, Microsoft Office, Test Planning, SDLC, Agile Methodologies, Software Development, Integration, Quality Assurance, Requirements Analysis, Business Requirements, Software Project..., HP Quality Center, User Acceptance Testing, System Testing, Business Analysis, Requirements Gathering, Software Quality..., SQL
Education
Northwest Missouri State University 1990 — 1994
BS, Psychology Minor Computer Science
Auburn Senior High School 1986 — 1990
CSG International October 2010 - Present
CSG International June 2007 - October 2010
Convergys Corporation 1994 - 2006
Skills
Agile, Testing, Windows, Quality Center, Microsoft Office, Test Planning, SDLC, Agile Methodologies, Software Development, Integration, Quality Assurance, Requirements Analysis, Business Requirements, Software Project..., HP Quality Center, User Acceptance Testing, System Testing, Business Analysis, Requirements Gathering, Software Quality..., SQL
Education
Northwest Missouri State University 1990 — 1994
BS, Psychology Minor Computer Science
Auburn Senior High School 1986 — 1990
Lisa Carmody's Convergys Corporation Experience Contract AnalystThe Standard Register CompanyMarch 2003 - March 2006
Job Contract Admin at Convergys Corporation
Industry Outsourcing/Offshoring
Experience
Convergys Corporation Contract AnalystThe Standard Register CompanyMarch 2003 - March 2006
Education
Otterbein University
Bachelor of Arts, Business Administration
Convergys Corporation Contract AnalystThe Standard Register CompanyMarch 2003 - March 2006
Education
Otterbein University
Bachelor of Arts, Business Administration
Von Williams, CISSP, CISM, CISA, CRISC's Convergys Corporation Experience June 2007 - October 2009
Job GIS Information Security Manager at Arthrex
Industry Computer & Network Security
Experience
Logicalis December 2010 - February 2013
First Group October 2009 - November 2010
Convergys Corporation June 2007 - October 2009
General Revenue Corporation February 2005 - March 2007
The Wornick Company March 2003 - February 2005
Skills
Disaster Recovery, PCI DSS, Information Security, Security, Business Continuity, Sarbanes-Oxley Act, Information Security..., Risk Management, CISSP, GLBA, Security Policy, Cloud Computing, Security Awareness, Network Security, ITIL, Penetration Testing, Computer Security, HIPAA, Vulnerability Management, ISO 27001, CISA, Virtualization, Vulnerability Assessment, CISM, Cloud Security, Data Center, Security Audits, Firewalls, Network Architecture, IPS, Information Technology, Application Security, Payment Industry, DLP
Education
Northern Kentucky University
B.Sc., Computer Science
Logicalis December 2010 - February 2013
First Group October 2009 - November 2010
Convergys Corporation June 2007 - October 2009
General Revenue Corporation February 2005 - March 2007
The Wornick Company March 2003 - February 2005
Skills
Disaster Recovery, PCI DSS, Information Security, Security, Business Continuity, Sarbanes-Oxley Act, Information Security..., Risk Management, CISSP, GLBA, Security Policy, Cloud Computing, Security Awareness, Network Security, ITIL, Penetration Testing, Computer Security, HIPAA, Vulnerability Management, ISO 27001, CISA, Virtualization, Vulnerability Assessment, CISM, Cloud Security, Data Center, Security Audits, Firewalls, Network Architecture, IPS, Information Technology, Application Security, Payment Industry, DLP
Education
Northern Kentucky University
B.Sc., Computer Science
Vanessa Jenkin's Convergys Corporation Experience January 2006 - May 2010
Job Sr Manager, Program Management at Convergys
Industry Outsourcing/Offshoring
Experience
Convergys May 2010 - Present
Convergys Corporation January 2006 - May 2010
Convergys Corporation January 2001 - December 2005
The Relizon Company (Formerly Reynolds & Reynolds) May 1998 - December 2000
Reynolds & Reynolds / The Relizon Company January 1997 - May 1998
Dayton Progress Corporation April 1994 - January 1997
Skills
Critical Thinking, Process Improvement, Financial Analysis, Problem Solving, Customer Relations, Market Analysis, Business Strategy, Competitive Analysis, Research, Customer Service, Business Development, Management
Education
Miami University 1997 — 2000
MBA
Purdue University 1989 — 1993
Bachelors of Science, Industrial Engineering
Convergys May 2010 - Present
Convergys Corporation January 2006 - May 2010
Convergys Corporation January 2001 - December 2005
The Relizon Company (Formerly Reynolds & Reynolds) May 1998 - December 2000
Reynolds & Reynolds / The Relizon Company January 1997 - May 1998
Dayton Progress Corporation April 1994 - January 1997
Skills
Critical Thinking, Process Improvement, Financial Analysis, Problem Solving, Customer Relations, Market Analysis, Business Strategy, Competitive Analysis, Research, Customer Service, Business Development, Management
Education
Miami University 1997 — 2000
MBA
Purdue University 1989 — 1993
Bachelors of Science, Industrial Engineering
Thomas Greco's Convergys Corporation Experience January 2005 - January 2006
Job Vice PresidentCustomer Operations at GreenSky®
Industry Financial Services
Experience
GreenSky® March 2014 - Present
Convergys June 2013 - March 2014
Capital One January 2013 - June 2013
Capital One February 2012 - January 2013
Capital One February 2010 - January 2012
1-800-Pack-Rat September 2008 - February 2010
OnStar-General Motors Corporation May 2007 - October 2008
New Era Tickets January 2006 - May 2007
Convergys Corporation January 2005 - January 2006
Capital One FSB December 2000 - January 2005
Skills
Customer Experience, Process Management, Data Analysis, Contract Negotiation, PowerPoint, Selling Skills, Call Center, Workforce Management, Vendor Management, Operations Management, Customer Satisfaction, BPO, Customer Service, Outsourcing, Process Improvement, Customer Retention, Business Process..., Strategic Planning, Inbound Marketing, Call Center Development, Call Centers, Business Analysis, Avaya, Management, Strategy, Training, Account Management, Telecommunications, Leadership, Sales, Cross-functional Team..., Team Leadership, CRM, Contact Centers, Performance Management, Business Process, Budgets, Integration, Marketing, Credit Cards, Selling
Education
Old Dominion University 1997 — 1999
Bachelors of Science Degree, Bachelors of Science Degree
Richard Bland College 1995 — 1997
Associate of Science (A.S.), History
Clover HIll High School 1991 — 1995
High School Diploma, Communication
GreenSky® March 2014 - Present
Convergys June 2013 - March 2014
Capital One January 2013 - June 2013
Capital One February 2012 - January 2013
Capital One February 2010 - January 2012
1-800-Pack-Rat September 2008 - February 2010
OnStar-General Motors Corporation May 2007 - October 2008
New Era Tickets January 2006 - May 2007
Convergys Corporation January 2005 - January 2006
Capital One FSB December 2000 - January 2005
Skills
Customer Experience, Process Management, Data Analysis, Contract Negotiation, PowerPoint, Selling Skills, Call Center, Workforce Management, Vendor Management, Operations Management, Customer Satisfaction, BPO, Customer Service, Outsourcing, Process Improvement, Customer Retention, Business Process..., Strategic Planning, Inbound Marketing, Call Center Development, Call Centers, Business Analysis, Avaya, Management, Strategy, Training, Account Management, Telecommunications, Leadership, Sales, Cross-functional Team..., Team Leadership, CRM, Contact Centers, Performance Management, Business Process, Budgets, Integration, Marketing, Credit Cards, Selling
Education
Old Dominion University 1997 — 1999
Bachelors of Science Degree, Bachelors of Science Degree
Richard Bland College 1995 — 1997
Associate of Science (A.S.), History
Clover HIll High School 1991 — 1995
High School Diploma, Communication
Paula Keefe's Convergys Corporation Experience October 1998 - July 2005
Job Project Manager
Industry Computer Software
Experience
Microsoft September 2005 - Present
Piraeus Consulting October 2013 - August 2014
Piraeus Consulting October 2013 - August 2014
Convergys Corporation October 1998 - July 2005
Skills
Business Process, Process Improvement, Program Management, Project Management, Software Project..., Visio, SharePoint, Software Implementation, Management, PMI, Six Sigma, Cloud Computing, PMO, Strategy, Proficient in MS Office..., Certified Scrum Master..., Leadership, SDLC, Vendor Management, Scrum, Agile Methodologies, Strategic Planning, Training, Business Intelligence, Project Manager (PMP), Six Sigma (Greenbelt), Project Planning
Education
St. Joseph's College (ME) 1970 — 1974
Education, 3.8
Microsoft September 2005 - Present
Piraeus Consulting October 2013 - August 2014
Piraeus Consulting October 2013 - August 2014
Convergys Corporation October 1998 - July 2005
Skills
Business Process, Process Improvement, Program Management, Project Management, Software Project..., Visio, SharePoint, Software Implementation, Management, PMI, Six Sigma, Cloud Computing, PMO, Strategy, Proficient in MS Office..., Certified Scrum Master..., Leadership, SDLC, Vendor Management, Scrum, Agile Methodologies, Strategic Planning, Training, Business Intelligence, Project Manager (PMP), Six Sigma (Greenbelt), Project Planning
Education
St. Joseph's College (ME) 1970 — 1974
Education, 3.8
Erin Halenkamp's Convergys Corporation Experience August 2006 - May 2012
Job Corporate Counsel at The Kroger Co.
Industry Legal Services
Experience
The Kroger Co. March 2014 - Present
FirstGroup America, Inc. December 2013 - March 2014
NetCracker Technology Solutions Inc. (fka as Convergys Information Management Group Inc.) May 2012 - December 2013
Convergys Corporation August 2006 - May 2012
Frost Brown Todd 2002 - 2006
Skills
Litigation, Contract Negotiation, Compliance, Leadership, Outsourcing, Organization, Problem Solving, Mediation, Intellectual Property, Licensing, Process Improvement, Corporate Law, Corporate Governance, Legal Writing, Commercial Litigation, Privacy Law
Education
Northern Kentucky University—Salmon P. Chase College of Law
Doctor of Law (J.D.)
Transylvania University
Bachelor of Arts (B.A.)
The Kroger Co. March 2014 - Present
FirstGroup America, Inc. December 2013 - March 2014
NetCracker Technology Solutions Inc. (fka as Convergys Information Management Group Inc.) May 2012 - December 2013
Convergys Corporation August 2006 - May 2012
Frost Brown Todd 2002 - 2006
Skills
Litigation, Contract Negotiation, Compliance, Leadership, Outsourcing, Organization, Problem Solving, Mediation, Intellectual Property, Licensing, Process Improvement, Corporate Law, Corporate Governance, Legal Writing, Commercial Litigation, Privacy Law
Education
Northern Kentucky University—Salmon P. Chase College of Law
Doctor of Law (J.D.)
Transylvania University
Bachelor of Arts (B.A.)
Brandy Wicks's Convergys Corporation Experience 1994 - 2002
Job Director at CRGT Inc.
Industry Management Consulting
Experience
CRGT Inc. June 2015 - Present
Triumph Enterprises, Inc. June 2008 - June 2015
C2 Technologies January 2008 - June 2008
Consolidated Safety Services September 2002 - November 2007
Convergys Corporation 1994 - 2002
Skills
Leadership, Strategy, Proposal Writing, Program Management, Project Management, Organizational..., Change Management, Process Improvement, Team Building, Communication Skills, Public Speaking, Government Contracting, Management Consulting, Instructional Design, Training, Technical Writing, Policy, Research, Analysis
Education
Virginia Polytechnic Institute and State University 1998 — 2001
MA, Education, Instructional Technology
Rosemont College 1990 — 1994
BA, Art History
EAB
EAB
Fairfax High School
CRGT Inc. June 2015 - Present
Triumph Enterprises, Inc. June 2008 - June 2015
C2 Technologies January 2008 - June 2008
Consolidated Safety Services September 2002 - November 2007
Convergys Corporation 1994 - 2002
Skills
Leadership, Strategy, Proposal Writing, Program Management, Project Management, Organizational..., Change Management, Process Improvement, Team Building, Communication Skills, Public Speaking, Government Contracting, Management Consulting, Instructional Design, Training, Technical Writing, Policy, Research, Analysis
Education
Virginia Polytechnic Institute and State University 1998 — 2001
MA, Education, Instructional Technology
Rosemont College 1990 — 1994
BA, Art History
EAB
EAB
Fairfax High School
Barry. Peace's Convergys Corporation Experience June 2005 - Present
Job Sr. Systems Analyst at Convergys Corporation
Industry Outsourcing/Offshoring
Experience
Convergys Corporation June 2005 - Present
Provident Bank/National City Bank November 2000 - March 2005
Provident Bank May 1999 - November 2000
Provident Bank October 1996 - May 1999
Provident Bank February 1991 - October 1996
Skills
Vendor Management, Call Center, Call Centers, NICE Call Recording, Verint Call Recording, Witness Call Recording, Cisco Technologies, Operating Systems, TCP/IP, Integration, Networking, Servers, Troubleshooting, Business Analysis, Disaster Recovery, Requirements Analysis, Process Improvement, ITIL, SDLC
Education
Northern Kentucky University 1978 — 1981
Computing Science, Information Systems, Business Administration
Convergys Corporation June 2005 - Present
Provident Bank/National City Bank November 2000 - March 2005
Provident Bank May 1999 - November 2000
Provident Bank October 1996 - May 1999
Provident Bank February 1991 - October 1996
Skills
Vendor Management, Call Center, Call Centers, NICE Call Recording, Verint Call Recording, Witness Call Recording, Cisco Technologies, Operating Systems, TCP/IP, Integration, Networking, Servers, Troubleshooting, Business Analysis, Disaster Recovery, Requirements Analysis, Process Improvement, ITIL, SDLC
Education
Northern Kentucky University 1978 — 1981
Computing Science, Information Systems, Business Administration
Bonnie Tichman's Convergys Corporation Experience May 2005 - December 2006
Job Seasoned leader with 20 years experience in HR Management, outsourcing/BPO, consulting & software
Industry Human Resources
Experience
Xerox HR Outsourcing and Solutions (HRO&S) January 2012 - Present
Tichman Consulting January 2008 - Present
Knowledge Infusion February 2008 - February 2009
Convergys Employee Care September 2003 - January 2008
Convergys Corporation May 2005 - December 2006
Spherion January 2002 - September 2003
ADP Employer Services (National Accounts) January 2000 - January 2002
Meta4 July 1998 - January 2000
Accenture May 1997 - July 1998
ADP May 1995 - May 1997
Skills
Outsourcing, Program Management, Strategic Partnerships, Strategy, Talent Management, Recruiting, Change Management, Business Development, Product Management, Performance Management, Talent Acquisition, Management, Advertising, Consulting, Enterprise Software, Leadership, Training, Start-ups, Salesforce.com, Personnel Management, Process Improvement
Education
Mercer University - Stetson School of Business and Economics 1992 — 1995
MBA, Management, Organizational Behavior & Development
Queens College 1980 — 1984
BA, Psychology
Xerox HR Outsourcing and Solutions (HRO&S) January 2012 - Present
Tichman Consulting January 2008 - Present
Knowledge Infusion February 2008 - February 2009
Convergys Employee Care September 2003 - January 2008
Convergys Corporation May 2005 - December 2006
Spherion January 2002 - September 2003
ADP Employer Services (National Accounts) January 2000 - January 2002
Meta4 July 1998 - January 2000
Accenture May 1997 - July 1998
ADP May 1995 - May 1997
Skills
Outsourcing, Program Management, Strategic Partnerships, Strategy, Talent Management, Recruiting, Change Management, Business Development, Product Management, Performance Management, Talent Acquisition, Management, Advertising, Consulting, Enterprise Software, Leadership, Training, Start-ups, Salesforce.com, Personnel Management, Process Improvement
Education
Mercer University - Stetson School of Business and Economics 1992 — 1995
MBA, Management, Organizational Behavior & Development
Queens College 1980 — 1984
BA, Psychology
Joseph Geers's Convergys Corporation Experience 2000 - 2005
Job Application Specialist II at Cincinnati Children's Hospital Medical Center
Industry Human Resources
Experience
Cincinnati Children's Hospital Medical Center August 2015 - Present
Cincinnati Childrens Hospital Medical Center March 2008 - July 2015
Cincinnati Children's Hospital Medical Center December 2004 - March 2008
Convergys Corporation 2000 - 2005
Public Library of Cincinnati and Hamilton County 1993 - 1997
Skills
Lectora, Microsoft Excel, Microsoft Access, Microsoft FrontPage, Yahoo PageBuilder, Microsoft PowerPoint, PeopleSoft, FrontPage, Visio, Human Resources, Access, Microsoft Office, Employee Relations, Software Documentation, PowerPoint, Process Improvement, Customer Service, Performance Management, Organizational..., Leadership, Training, Onboarding, Call Centers, Healthcare, Team Building, Change Management, Recruiting, Leadership Development, Organizational...
Education
Northern Kentucky University 2012 — 2014
Master's degree, Executive Leadership and Organizational Change
Northern Kentucky University 1996 — 2004
Bachelor, Public Administration
Northern Kentucky University 1996 — 2001
Associates, Liberal Studies
Cincinnati Children's Hospital Medical Center August 2015 - Present
Cincinnati Childrens Hospital Medical Center March 2008 - July 2015
Cincinnati Children's Hospital Medical Center December 2004 - March 2008
Convergys Corporation 2000 - 2005
Public Library of Cincinnati and Hamilton County 1993 - 1997
Skills
Lectora, Microsoft Excel, Microsoft Access, Microsoft FrontPage, Yahoo PageBuilder, Microsoft PowerPoint, PeopleSoft, FrontPage, Visio, Human Resources, Access, Microsoft Office, Employee Relations, Software Documentation, PowerPoint, Process Improvement, Customer Service, Performance Management, Organizational..., Leadership, Training, Onboarding, Call Centers, Healthcare, Team Building, Change Management, Recruiting, Leadership Development, Organizational...
Education
Northern Kentucky University 2012 — 2014
Master's degree, Executive Leadership and Organizational Change
Northern Kentucky University 1996 — 2004
Bachelor, Public Administration
Northern Kentucky University 1996 — 2001
Associates, Liberal Studies
Vicki Tettenhorst's Convergys Corporation Experience 2003 - 2007
Job Retired
Industry Human Resources
Experience
HR Compensation Consultant March 2010 - December 2011
Cincinnati Children's Hospital Medical Center 2007 - March 2010
Convergys Corporation 2003 - 2007
The Midland Company July 1999 - December 2002
Skills
Benefits Negotiation, Deferred Compensation, Employee Benefits, Employee Relations, HRIS, Human Resources, Leadership, Microsoft Office, Personnel Management
Education
College of Mount St. Joseph 1986 — 1992
Bachelor of Science, Business Management
HR Compensation Consultant March 2010 - December 2011
Cincinnati Children's Hospital Medical Center 2007 - March 2010
Convergys Corporation 2003 - 2007
The Midland Company July 1999 - December 2002
Skills
Benefits Negotiation, Deferred Compensation, Employee Benefits, Employee Relations, HRIS, Human Resources, Leadership, Microsoft Office, Personnel Management
Education
College of Mount St. Joseph 1986 — 1992
Bachelor of Science, Business Management
Amber Watters's Convergys Corporation Experience June 1997 - November 1998
Job CoOwner at Watt Expressions
Industry Consumer Goods
Experience
Watt Expressions April 2012 - Present
Heartland Baby Safe LLC January 2008 - June 2012
First Data Corporation November 1998 - November 2007
Convergys Corporation June 1997 - November 1998
Watts Marketing December 1983 - June 1997
Roy J Maier Products October 1982 - August 1983
Los Feliz Properties, February 1977 - April 1981
Skills
Strategic Planning, PeopleSoft, Project Management, Crystal Reports, Accounting, Process Improvement, Access, Human Resources, Recruiting, Payroll, Analysis, Change Management, Employee Benefits, Employee Relations, HRIS, Leadership, Management, Onboarding, Sales
Education
Glendale College of Business 1968 — 1972
Bachelor's degree, Finance, Early Childhood Education
Metropolitan Community College
Information Services, programming, computer science
Watt Expressions April 2012 - Present
Heartland Baby Safe LLC January 2008 - June 2012
First Data Corporation November 1998 - November 2007
Convergys Corporation June 1997 - November 1998
Watts Marketing December 1983 - June 1997
Roy J Maier Products October 1982 - August 1983
Los Feliz Properties, February 1977 - April 1981
Skills
Strategic Planning, PeopleSoft, Project Management, Crystal Reports, Accounting, Process Improvement, Access, Human Resources, Recruiting, Payroll, Analysis, Change Management, Employee Benefits, Employee Relations, HRIS, Leadership, Management, Onboarding, Sales
Education
Glendale College of Business 1968 — 1972
Bachelor's degree, Finance, Early Childhood Education
Metropolitan Community College
Information Services, programming, computer science
Patti Iussa's Convergys Corporation Experience 1992 - 2004
Job Vice President
Industry Information Technology and Services
Experience
JPM Chase QA ManagerJPMorgan Chase2006 - Present
Convergys Corporation 1992 - 2004
Education
Northeastern Illinois University
JPM Chase QA ManagerJPMorgan Chase2006 - Present
Convergys Corporation 1992 - 2004
Education
Northeastern Illinois University
Hyon Kyong Na's Convergys Corporation Experience May 2000 - September 2010
Job Senior Architect (Independent Consultant)
Industry Information Technology and Services
Experience
(Independent Consultant) February 2010 - Present
Convergys Corporation May 2000 - September 2010
Cygent 2000 - 2003
Accenture Consulting 1994 - 2000
Aluminum Company of America 1992 - 1993
Education
Oberlin College 1987 — 1992
BM, BA, Double Degree in Music - Piano Performance and Computer Science
(Independent Consultant) February 2010 - Present
Convergys Corporation May 2000 - September 2010
Cygent 2000 - 2003
Accenture Consulting 1994 - 2000
Aluminum Company of America 1992 - 1993
Education
Oberlin College 1987 — 1992
BM, BA, Double Degree in Music - Piano Performance and Computer Science
Sudhakar Pemmaraju's Convergys Corporation Experience 2006 - 2009
Job Customer Experience and Contact Center Transformation Advisory at Deloitte Consulting
Industry Outsourcing/Offshoring
Experience
Deloitte Consulting 2010 - Present
Convergys Corporation 2006 - 2009
Convergys Corporation 2003 - 2006
Convergys Corporation 2001 - 2003
Sprint PCS 1998 - 2001
Sprint PCS 1996 - 1998
RBIndustries February 1995 - November 1996
Center for Direct Marketing, University of Missouri January 1993 - February 1995
SN Educational Academy July 1986 - July 1992
Skills
CRM, Strategy, Business Intelligence, Product Management, Direct Marketing, Marketing Strategy, Customer Insight, Database Marketing, Integrated Marketing, Management Consulting, Marketing, Customer Experience, Leadership, Telecommunications, Thought Leadership, BPO, Retail, Customer Service, Outsourcing, Analytics, Vendor Management
Education
University of Missouri-Kansas City
MBA (Bloch School of Business)
Osmania University
B.Com
Marathwada University, India
LLB
Deloitte Consulting 2010 - Present
Convergys Corporation 2006 - 2009
Convergys Corporation 2003 - 2006
Convergys Corporation 2001 - 2003
Sprint PCS 1998 - 2001
Sprint PCS 1996 - 1998
RBIndustries February 1995 - November 1996
Center for Direct Marketing, University of Missouri January 1993 - February 1995
SN Educational Academy July 1986 - July 1992
Skills
CRM, Strategy, Business Intelligence, Product Management, Direct Marketing, Marketing Strategy, Customer Insight, Database Marketing, Integrated Marketing, Management Consulting, Marketing, Customer Experience, Leadership, Telecommunications, Thought Leadership, BPO, Retail, Customer Service, Outsourcing, Analytics, Vendor Management
Education
University of Missouri-Kansas City
MBA (Bloch School of Business)
Osmania University
B.Com
Marathwada University, India
LLB
Rise Venette's Convergys Corporation Experience November 1998 - September 2010
Job Senior Solutions Engineer at Deloitte
Industry Telecommunications
Experience
Deloitte June 2015 - Present
Deloitte June 2015 - Present
LexisNexis November 2013 - May 2015
Physicians United Plan "PUP" May 2013 - November 2013
Knowlagent October 2010 - July 2011
Convergys Corporation November 1998 - September 2010
Skills
HP Quality Center, HP Quick Test..., New Functionality..., Regression Testing, Integration Testing, UAT Coordination, Deployment Verification, SQL Server 2005, NetMeeting, WebEx, Live Meeting, GoToMeeting, Testing, Requirements Analysis, SDLC, QTP, Quality Assurance, Manual Testing, Billing Systems, Business Analysis, Management, Software Documentation, Mainframe, Quality Center, PMP, Defect Tracking, LoadRunner, Test Cases, Web Applications, User Acceptance Testing, XML, Software Quality..., Vendor Management, Visio, Test Planning, SharePoint, BPO, Integration, HP QTP, Microsoft SQL Server, Call Center, Call Centers, Oracle, CMMI, Telecommunications, UAT coordination, Test Strategy, WinRunner, Unix, Data Migration
Education
Monroe Community College
Business Administration
Monroe Community College
Visual Communications, Graphic Arts
Deloitte June 2015 - Present
Deloitte June 2015 - Present
LexisNexis November 2013 - May 2015
Physicians United Plan "PUP" May 2013 - November 2013
Knowlagent October 2010 - July 2011
Convergys Corporation November 1998 - September 2010
Skills
HP Quality Center, HP Quick Test..., New Functionality..., Regression Testing, Integration Testing, UAT Coordination, Deployment Verification, SQL Server 2005, NetMeeting, WebEx, Live Meeting, GoToMeeting, Testing, Requirements Analysis, SDLC, QTP, Quality Assurance, Manual Testing, Billing Systems, Business Analysis, Management, Software Documentation, Mainframe, Quality Center, PMP, Defect Tracking, LoadRunner, Test Cases, Web Applications, User Acceptance Testing, XML, Software Quality..., Vendor Management, Visio, Test Planning, SharePoint, BPO, Integration, HP QTP, Microsoft SQL Server, Call Center, Call Centers, Oracle, CMMI, Telecommunications, UAT coordination, Test Strategy, WinRunner, Unix, Data Migration
Education
Monroe Community College
Business Administration
Monroe Community College
Visual Communications, Graphic Arts
Monica Egger's Convergys Corporation Experience August 1995 - Present
Job Vice President, Finance Convergys Corporation
Industry Telecommunications
Experience
Convergys Corporation August 1995 - Present
Education
WE LEAD CLASS 2009 - 2010 2009 — 2010
Northern Kentucky University 1994 — 1996
MBA
Northern Kentucky University 1988 — 1992
Bachelor's degree, Accounting
WE LEAD CLASS 2009 - 2010
Convergys Corporation August 1995 - Present
Education
WE LEAD CLASS 2009 - 2010 2009 — 2010
Northern Kentucky University 1994 — 1996
MBA
Northern Kentucky University 1988 — 1992
Bachelor's degree, Accounting
WE LEAD CLASS 2009 - 2010
Maurice Willoughby's Convergys Corporation Experience August 2005 - February 2008
Job Information Technology Professional
Industry Information Technology and Services
Experience
Fordham University May 2015 - Present
Capgemini August 2008 - March 2015
Steve & Barry's March 2008 - July 2008
Convergys Corporation August 2005 - February 2008
Towers Perrin September 2004 - September 2005
VNU/ AC Nielsen 2002 - 2004
Deloitte Consulting May 1997 - May 2002
Skills
SAP HR, PMP, ERP, Process Engineering, Integration, HR Service Delivery, SAP, SDLC, Management, Human Resources, Vendor Management, Process Improvement, Business Intelligence, Outsourcing, SAP Implementation, Business Process, Data Migration, Personnel Management, PMO, Pre-sales, Leadership, Requirements Gathering, IT Strategy, Business Process..., Project Management, Strategy, Business Process..., Analysis, Business Transformation, Business Analysis, Business Development, Requirements Analysis, SAP ERP, Management Consulting, IT Management, SAP R/3, Enterprise Architecture, Consulting, Program Management, Change Management
Education
Rensselaer Polytechnic Institute - The Lally School of Management and Technology 1991 — 1993
MBA, Management Technology and Finance
Wesleyan University 1984 — 1988
1988, Political Science and Government
Cornell University - School of Industrial Labor Relations 2005 — 2005
Certificate, Human Resource Studies
Dublin School 1981 — 1984
Fordham University May 2015 - Present
Capgemini August 2008 - March 2015
Steve & Barry's March 2008 - July 2008
Convergys Corporation August 2005 - February 2008
Towers Perrin September 2004 - September 2005
VNU/ AC Nielsen 2002 - 2004
Deloitte Consulting May 1997 - May 2002
Skills
SAP HR, PMP, ERP, Process Engineering, Integration, HR Service Delivery, SAP, SDLC, Management, Human Resources, Vendor Management, Process Improvement, Business Intelligence, Outsourcing, SAP Implementation, Business Process, Data Migration, Personnel Management, PMO, Pre-sales, Leadership, Requirements Gathering, IT Strategy, Business Process..., Project Management, Strategy, Business Process..., Analysis, Business Transformation, Business Analysis, Business Development, Requirements Analysis, SAP ERP, Management Consulting, IT Management, SAP R/3, Enterprise Architecture, Consulting, Program Management, Change Management
Education
Rensselaer Polytechnic Institute - The Lally School of Management and Technology 1991 — 1993
MBA, Management Technology and Finance
Wesleyan University 1984 — 1988
1988, Political Science and Government
Cornell University - School of Industrial Labor Relations 2005 — 2005
Certificate, Human Resource Studies
Dublin School 1981 — 1984
Xiaoqing Zhu's Convergys Corporation Experience 2003 - 2006
Job Component Architect at Comcast
Industry Information Technology and Services
Experience
Comcast April 2011 - Present
Dovel Technologies November 2010 - April 2011
Convergys 2006 - November 2010
Convergys Corporation 2003 - 2006
iBasis Inc December 1999 - January 2003
Skills
SOA, Software Development, Integration, Solaris, Linux, VoIP, IVR, Information Security, Telecommunication..., Telecommunications OSS, Telecommunications
Education
Old Dominion University 1998 — 1999
Master of Science, Computer Science
Tsinghua University 1992 — 1997
BS, Computer Science
Comcast April 2011 - Present
Dovel Technologies November 2010 - April 2011
Convergys 2006 - November 2010
Convergys Corporation 2003 - 2006
iBasis Inc December 1999 - January 2003
Skills
SOA, Software Development, Integration, Solaris, Linux, VoIP, IVR, Information Security, Telecommunication..., Telecommunications OSS, Telecommunications
Education
Old Dominion University 1998 — 1999
Master of Science, Computer Science
Tsinghua University 1992 — 1997
BS, Computer Science
Frances O'Connor's Convergys Corporation Experience 2000 - 2001
Job
Industry Computer & Network Security
Experience
Owens Corning February 2015 - Present
Frannie's Bug Dope August 2014 - Present
Owens Community College December 2010 - February 2015
Black Swamp Realty 2014 - 2015
Owens Community College December 2009 - 2013
Owens Community College October 2003 - December 2010
Omnicare Pharmacy of Northwest Ohio December 2000 - October 2003
Convergys Corporation 2000 - 2001
Owens Community College 1998 - 2000
TekSystems 1998 - 2000
Skills
Network Security, Data Center, System Administration, Troubleshooting, Servers, Networking, Network Administration, Wireless Networking, Hardware, Software Installation, Active Directory, Routers, Higher Education, Windows Server, Computer Hardware, Cisco IOS, Operating Systems, Virtualization, Technical Support, VMware, Network Design, Microsoft Office, Windows, Leadership, Instructional Technology, Adult Education, Network Architecture, Cisco Nexus, Cisco Wireless, E-Learning, Access, Cisco Technologies, Virtual Servers, security, Public Speaking, Team Leadership, Enterprise Network..., Network Traffic Analysis, Wireshark, Computer Network..., Network Engineering, Data Center Operations, Data Center..., Network Configuration, Security
Education
The University of Findlay 2008 — 2009
MBA, Master in Business Administration
The University of Findlay 2004 — 2007
BS, Business Administration
Owens Community College 2000 — 2003
Associate of Arts (AA), General Concentration Transfer & CCNA Academy
Comptia A+
Computer Technology/Computer Systems Technology
Comptia Network +
System, Networking, and LAN/WAN Management/Manager
Stautzenberger College-Maumee
Network Engineering Certification Program (MCSE, MCSA and CNE)
Owens Corning February 2015 - Present
Frannie's Bug Dope August 2014 - Present
Owens Community College December 2010 - February 2015
Black Swamp Realty 2014 - 2015
Owens Community College December 2009 - 2013
Owens Community College October 2003 - December 2010
Omnicare Pharmacy of Northwest Ohio December 2000 - October 2003
Convergys Corporation 2000 - 2001
Owens Community College 1998 - 2000
TekSystems 1998 - 2000
Skills
Network Security, Data Center, System Administration, Troubleshooting, Servers, Networking, Network Administration, Wireless Networking, Hardware, Software Installation, Active Directory, Routers, Higher Education, Windows Server, Computer Hardware, Cisco IOS, Operating Systems, Virtualization, Technical Support, VMware, Network Design, Microsoft Office, Windows, Leadership, Instructional Technology, Adult Education, Network Architecture, Cisco Nexus, Cisco Wireless, E-Learning, Access, Cisco Technologies, Virtual Servers, security, Public Speaking, Team Leadership, Enterprise Network..., Network Traffic Analysis, Wireshark, Computer Network..., Network Engineering, Data Center Operations, Data Center..., Network Configuration, Security
Education
The University of Findlay 2008 — 2009
MBA, Master in Business Administration
The University of Findlay 2004 — 2007
BS, Business Administration
Owens Community College 2000 — 2003
Associate of Arts (AA), General Concentration Transfer & CCNA Academy
Comptia A+
Computer Technology/Computer Systems Technology
Comptia Network +
System, Networking, and LAN/WAN Management/Manager
Stautzenberger College-Maumee
Network Engineering Certification Program (MCSE, MCSA and CNE)
David Wiedwald's Convergys Corporation Experience February 2009 - Present
Job Treasurer at Convergys
Industry Information Technology and Services
Experience
Convergys Corporation February 2009 - Present
Teradata Corporation May 2007 - February 2009
NCR Corporation 1993 - 2007
Chase Financial Services Corporation 1990 - 1993
Skills
Global Finance, Capital Structure, Business Process..., Liquidity Management, Banking Relationships, Treasury, Financial Modeling, Pension Funds, Internal Controls, Risk Management, Capital Markets, Due Diligence, Investments, M&A experience, Financial Analysis, Process Improvement, Cash Flow Forecasting, Business Valuation, Debt Management, Rating Agency Relations, Strategy, Equities
Education
Miami University 1986 — 1990
Bachelor of Science (BS), Accounting, Finance
Convergys Corporation February 2009 - Present
Teradata Corporation May 2007 - February 2009
NCR Corporation 1993 - 2007
Chase Financial Services Corporation 1990 - 1993
Skills
Global Finance, Capital Structure, Business Process..., Liquidity Management, Banking Relationships, Treasury, Financial Modeling, Pension Funds, Internal Controls, Risk Management, Capital Markets, Due Diligence, Investments, M&A experience, Financial Analysis, Process Improvement, Cash Flow Forecasting, Business Valuation, Debt Management, Rating Agency Relations, Strategy, Equities
Education
Miami University 1986 — 1990
Bachelor of Science (BS), Accounting, Finance
Spencer Goolsby's Convergys Corporation Experience November 2011 - May 2013
Job Realtor at Keller Williams Realty, Inc.
Industry Information Technology and Services
Experience
Keller Williams Realty, Inc. December 2014 - Present
NovaCopy August 2013 - Present
AppleOne June 2013 - July 2013
Convergys Corporation November 2011 - May 2013
West Liberty Foods April 2011 - October 2011
Whirlpool Corporation June 2007 - June 2008
Skills
Troubleshooting, Help Desk Support, Technical Support, CompTIA, Wireless Networking, Remote Troubleshooting, Broadband, Wireless Broadband, Customer Service, Firefighters, Windows 7, Software Installation, Computer Hardware, Windows XP, Firefighter I, A Certified, Call Centers, Computer Maintenance, Computer Repair, Windows, XP, Networking, Active Directory, BMC Remedy, Operating Systems, Laptops, LAN-WAN, Hardware, VoIP, Information Technology, Customer Experience, Hardware Installation
Education
Bridgerland Tech 2011 — 2012
CompTia, A+
Savannah College of Art and Design
Commercial and Advertising Art
Keller Williams Realty, Inc. December 2014 - Present
NovaCopy August 2013 - Present
AppleOne June 2013 - July 2013
Convergys Corporation November 2011 - May 2013
West Liberty Foods April 2011 - October 2011
Whirlpool Corporation June 2007 - June 2008
Skills
Troubleshooting, Help Desk Support, Technical Support, CompTIA, Wireless Networking, Remote Troubleshooting, Broadband, Wireless Broadband, Customer Service, Firefighters, Windows 7, Software Installation, Computer Hardware, Windows XP, Firefighter I, A Certified, Call Centers, Computer Maintenance, Computer Repair, Windows, XP, Networking, Active Directory, BMC Remedy, Operating Systems, Laptops, LAN-WAN, Hardware, VoIP, Information Technology, Customer Experience, Hardware Installation
Education
Bridgerland Tech 2011 — 2012
CompTia, A+
Savannah College of Art and Design
Commercial and Advertising Art
Adam Koenig's Convergys Corporation Experience 1994 - 1998
Job Real Estate Agent at Coldwell Banker West Shell
Industry Government Administration
Experience
Coldwell Banker West Shell January 2009 - Present
State of Kentucky 2007 - Present
MAK Consulting January 2006 - December 2008
Kenton County Fiscal Court 1999 - 2006
Convergys Corporation 1994 - 1998
Skills
Public Speaking, Event Planning, Budgets, Non-profits, Negotiation, Marketing, Public Relations, Strategic Planning, Real Estate, Customer Service, Fundraising, Social Media, Team Building, Microsoft Office, Sales, Contract Negotiation, New Business Development, Management, Coaching, Litigation, Public Policy, Nonprofits, Leadership, Community Outreach, Legislative Relations, Government, Politics, Training, Social Networking, Volunteer Management, Community Development, Policy, Economic Development, Legislation, Grassroots Organizing, Leadership Development, Political Consulting, Policy Analysis, Political Campaigns, Grant Writing, Program Development, Political Communication, Media Relations, Strategic Communications, Grants, Public Affairs, Coalitions, Local Government, Research, Administrative Law
Education
Miami University 1989 — 1993
B.A., Political Science
Coldwell Banker West Shell January 2009 - Present
State of Kentucky 2007 - Present
MAK Consulting January 2006 - December 2008
Kenton County Fiscal Court 1999 - 2006
Convergys Corporation 1994 - 1998
Skills
Public Speaking, Event Planning, Budgets, Non-profits, Negotiation, Marketing, Public Relations, Strategic Planning, Real Estate, Customer Service, Fundraising, Social Media, Team Building, Microsoft Office, Sales, Contract Negotiation, New Business Development, Management, Coaching, Litigation, Public Policy, Nonprofits, Leadership, Community Outreach, Legislative Relations, Government, Politics, Training, Social Networking, Volunteer Management, Community Development, Policy, Economic Development, Legislation, Grassroots Organizing, Leadership Development, Political Consulting, Policy Analysis, Political Campaigns, Grant Writing, Program Development, Political Communication, Media Relations, Strategic Communications, Grants, Public Affairs, Coalitions, Local Government, Research, Administrative Law
Education
Miami University 1989 — 1993
B.A., Political Science
Gary Elkins's Convergys Corporation Experience June 2004 - August 2005
Job Manager, Enterprise Customer Support at Adobe
Industry Telecommunications
Experience
Adobe June 2015 - Present
CallTower October 2014 - May 2015
Servpro of West Valley City August 2011 - November 2013
Mozy (subsidiary of EMC Corporation) December 2008 - April 2010
ADP November 2006 - December 2008
Unisys Corporation November 2005 - November 2006
Convergys Corporation June 2004 - August 2005
Convergys Corporation February 2002 - June 2004
Convergys Corporation July 2000 - February 2002
Convergys Corporation January 2000 - July 2000
Skills
Process Improvement, Management, BPO, Six Sigma, Operations Management, Technical Support, Training, Customer Satisfaction, Service Delivery, Call Centers, Business Analysis, Business Process..., Customer Service, Coaching, Team Management, Employee Benefits, Workforce Management, Employee Relations, Analysis, Outsourcing, Employee Training, Pre-sales, Budgets, Quality Assurance, Program Management, Project Management, Account Management, Customer Experience, Performance Management, Managed Services, Change Management, Business Development, Technical Writing, Team Leadership, Team Building, Leadership, Troubleshooting, Customer Retention, Strategy, SaaS, System Administration, Cross-functional Team..., CRM, Recruiting, Networking
Education
Salt Lake Community College 1984 — 1986
Associates Degree, Computer Science
Adobe June 2015 - Present
CallTower October 2014 - May 2015
Servpro of West Valley City August 2011 - November 2013
Mozy (subsidiary of EMC Corporation) December 2008 - April 2010
ADP November 2006 - December 2008
Unisys Corporation November 2005 - November 2006
Convergys Corporation June 2004 - August 2005
Convergys Corporation February 2002 - June 2004
Convergys Corporation July 2000 - February 2002
Convergys Corporation January 2000 - July 2000
Skills
Process Improvement, Management, BPO, Six Sigma, Operations Management, Technical Support, Training, Customer Satisfaction, Service Delivery, Call Centers, Business Analysis, Business Process..., Customer Service, Coaching, Team Management, Employee Benefits, Workforce Management, Employee Relations, Analysis, Outsourcing, Employee Training, Pre-sales, Budgets, Quality Assurance, Program Management, Project Management, Account Management, Customer Experience, Performance Management, Managed Services, Change Management, Business Development, Technical Writing, Team Leadership, Team Building, Leadership, Troubleshooting, Customer Retention, Strategy, SaaS, System Administration, Cross-functional Team..., CRM, Recruiting, Networking
Education
Salt Lake Community College 1984 — 1986
Associates Degree, Computer Science
Bill Stock's Convergys Corporation Experience 2004 - 2006
Job Sr. Manager, Information & Technology Systems at Convergys
Industry Computer Software
Experience
Convergys January 2013 - Present
Convergys October 2011 - January 2013
Convergys September 2008 - October 2011
Convergys September 2007 - August 2008
Convergys 2006 - September 2007
Convergys Corporation 2004 - 2006
Convergys Corporation 2003 - 2004
Convergys Corporation November 2000 - January 2003
Positive Business Solutions, Inc January 1999 - November 2000
Positive Business Solutions, Inc January 1997 - January 1999
Skills
SDLC, Requirements Analysis, Change Management, Systems Analysis, Program Management, Software Quality..., Testing, Software Quality..., Project Management, Software Documentation, Team Management, Software Project..., Quality Assurance, Software Development, Solution Architecture, Management, Disaster Recovery, Oracle, Business Requirements
Education
Owens Community College 1987 — 1990
Associate of Science, Microcomputer Business Systems
Owens Community College
Associate of Applied Business, Computer Programming Tech.
Convergys January 2013 - Present
Convergys October 2011 - January 2013
Convergys September 2008 - October 2011
Convergys September 2007 - August 2008
Convergys 2006 - September 2007
Convergys Corporation 2004 - 2006
Convergys Corporation 2003 - 2004
Convergys Corporation November 2000 - January 2003
Positive Business Solutions, Inc January 1999 - November 2000
Positive Business Solutions, Inc January 1997 - January 1999
Skills
SDLC, Requirements Analysis, Change Management, Systems Analysis, Program Management, Software Quality..., Testing, Software Quality..., Project Management, Software Documentation, Team Management, Software Project..., Quality Assurance, Software Development, Solution Architecture, Management, Disaster Recovery, Oracle, Business Requirements
Education
Owens Community College 1987 — 1990
Associate of Science, Microcomputer Business Systems
Owens Community College
Associate of Applied Business, Computer Programming Tech.
Dave Kumm's Convergys Corporation Experience 1988 - 2002
Job Executive Vice President; CFO COO at Concordia University Nebraska
Industry Higher Education
Experience
Concordia University Nebraska January 2003 - Present
Convergys Corporation 1988 - 2002
Skills
Accounting, Budgets, Event Planning, Higher Education, Leadership, Leadership Development, Management, Non-profits, Nonprofits, Public Speaking, Strategic Planning, Staff Development, Teaching, Team Building, Training, Coaching
Education
Midland University 1980 — 1983
BS, Business Administration with Accounting Emphasis
Concordia University Nebraska January 2003 - Present
Convergys Corporation 1988 - 2002
Skills
Accounting, Budgets, Event Planning, Higher Education, Leadership, Leadership Development, Management, Non-profits, Nonprofits, Public Speaking, Strategic Planning, Staff Development, Teaching, Team Building, Training, Coaching
Education
Midland University 1980 — 1983
BS, Business Administration with Accounting Emphasis
Michael Villamagna's Convergys Corporation Experience November 1991 - Present
Job Head of Global Procurement & Supplier Management at Convergys Corporation
Industry Information Technology and Services
Experience
Convergys Corporation November 1991 - Present
Skills
Outsourcing, BPO, Strategic Sourcing, Spend Analysis, Vendor Management, Global Sourcing, Sourcing, Supply Management, Procurement, Offshoring, Process Improvement, RFP, Outsourcing Management, Sla, Contract Negotiation, CRM, Telecommunications, IT Outsourcing, Program Management, Contract Management, Business Analysis, Business Process...
Education
Ohio University 1980 — 1983
Bachelor of Business Administration (BBA), Information Technology
Convergys Corporation November 1991 - Present
Skills
Outsourcing, BPO, Strategic Sourcing, Spend Analysis, Vendor Management, Global Sourcing, Sourcing, Supply Management, Procurement, Offshoring, Process Improvement, RFP, Outsourcing Management, Sla, Contract Negotiation, CRM, Telecommunications, IT Outsourcing, Program Management, Contract Management, Business Analysis, Business Process...
Education
Ohio University 1980 — 1983
Bachelor of Business Administration (BBA), Information Technology
Susannah Krug's Convergys Corporation Experience 2006 - 2006
Job Communications Officer at Glendive Police Department
Industry Legal Services
Experience
Glendive Police Department September 2014 - July 2015
State of Oregon September 2012 - June 2014
Unitarian Universalist Community Church of Washington County 2007 - November 2013
North Plains Public Library June 2005 - 2010
Convergys Corporation 2006 - 2006
Sitel Corporation 2003 - 2006
Cashier North Plains Gas Store June 2001 - June 2003
Skills
Telephone Skills, Customer Service, Typing, Data Entry, Customer Relations, Customer Satisfaction, Billing, Microsoft Office, Outlook, Word, PowerPoint, Excel, Teamwork, English, Call Center, MS Office Suite, Social Networking, Social Media, Microsoft Word, Public Speaking, Microsoft Excel, Curriculum Design, Curriculum Development
Education
Lewis & Clark Law School 2008 — 2009
Law
Portland State University 2003 — 2008
BS, Political Science
Glendive Police Department September 2014 - July 2015
State of Oregon September 2012 - June 2014
Unitarian Universalist Community Church of Washington County 2007 - November 2013
North Plains Public Library June 2005 - 2010
Convergys Corporation 2006 - 2006
Sitel Corporation 2003 - 2006
Cashier North Plains Gas Store June 2001 - June 2003
Skills
Telephone Skills, Customer Service, Typing, Data Entry, Customer Relations, Customer Satisfaction, Billing, Microsoft Office, Outlook, Word, PowerPoint, Excel, Teamwork, English, Call Center, MS Office Suite, Social Networking, Social Media, Microsoft Word, Public Speaking, Microsoft Excel, Curriculum Design, Curriculum Development
Education
Lewis & Clark Law School 2008 — 2009
Law
Portland State University 2003 — 2008
BS, Political Science
Shawn Richey's Convergys Corporation Experience August 2003 - September 2004
Job IT Manager at Tropicana Entertainment Belle of Baton Rouge
Industry Gambling & Casinos
Experience
Tropicana Entertainment - Belle of Baton Rouge December 2014 - Present
Penn National Gaming November 2012 - December 2014
Harrah's Entertainment June 2010 - November 2012
Harrah's Entertainment August 2009 - June 2010
Pinnacle Entertainment August 2007 - August 2009
Harrah's Entertainment March 2006 - July 2007
Convergys Corporation August 2003 - September 2004
Skills
Project Management, IBM AS/400, IBM iSeries, Windows Server, Active Directory, IT Audit, Microsoft SQL Server, ACSC, SDS, IT Infrastructure..., Unix, Gaming Industry, IT Management, Casino, Security, Gaming, System Administration, VMware, Servers, Troubleshooting, Microsoft Exchange, Poker, Disaster Recovery
Education
IBM Business Partner 2007 — 2007
Computer and Information Sciences, General
Saint Louis University 2007 — 2007
Information Technology
Jefferson College
Computer Science
Tropicana Entertainment - Belle of Baton Rouge December 2014 - Present
Penn National Gaming November 2012 - December 2014
Harrah's Entertainment June 2010 - November 2012
Harrah's Entertainment August 2009 - June 2010
Pinnacle Entertainment August 2007 - August 2009
Harrah's Entertainment March 2006 - July 2007
Convergys Corporation August 2003 - September 2004
Skills
Project Management, IBM AS/400, IBM iSeries, Windows Server, Active Directory, IT Audit, Microsoft SQL Server, ACSC, SDS, IT Infrastructure..., Unix, Gaming Industry, IT Management, Casino, Security, Gaming, System Administration, VMware, Servers, Troubleshooting, Microsoft Exchange, Poker, Disaster Recovery
Education
IBM Business Partner 2007 — 2007
Computer and Information Sciences, General
Saint Louis University 2007 — 2007
Information Technology
Jefferson College
Computer Science
Francine Streithorst, CPA's Convergys Corporation Experience 1998 - October 2013
Job Financial Accounting Analyst at Anthem, Inc.
Industry Insurance
Experience
Anthem, Inc. January 2014 - Present
Convergys Corporation 1998 - October 2013
Cincinnati Bell Inc. 1984 - 1998
Deloitte and Touche CPA's•Audited and reviewed financial statements of private and public companies 1978 - 1984
Skills
Internal Controls, Internal Audit, Sarbanes-Oxley Act, Financial Reporting, Accounting, PeopleSoft, General ledger, SAP, Policy Development, Business Process..., Financial Analysis, Account Reconciliation, Accounts Payable, Auditing, GAAP, General Ledger, Policy, Financial Accounting, Process Improvement
Education
Miami University 1974 — 1978
BS, Accounting
Anthem, Inc. January 2014 - Present
Convergys Corporation 1998 - October 2013
Cincinnati Bell Inc. 1984 - 1998
Deloitte and Touche CPA's•Audited and reviewed financial statements of private and public companies 1978 - 1984
Skills
Internal Controls, Internal Audit, Sarbanes-Oxley Act, Financial Reporting, Accounting, PeopleSoft, General ledger, SAP, Policy Development, Business Process..., Financial Analysis, Account Reconciliation, Accounts Payable, Auditing, GAAP, General Ledger, Policy, Financial Accounting, Process Improvement
Education
Miami University 1974 — 1978
BS, Accounting
Nik Wong's Convergys Corporation Experience January 1999 - April 2001
Job Senior Security and Cloud Services Consultant at Zebra Technologies
Industry Information Technology and Services
Experience
Zebra Technologies (formerly Motorola Solutions) December 2011 - Present
Harris Corporation September 2010 - February 2012
Air Defense August 2011 - December 2011
Harris Corporation September 2009 - September 2010
Motorola September 2008 - April 2009
Honeywell July 2003 - August 2008
Hand Held Products 2003 - 2008
Hughes Supply June 2001 - July 2003
Convergys Corporation January 1999 - April 2001
Skills
Wireless, Integration, Troubleshooting, Mobile Devices, Hardware, Wireless Networking, Cisco Technologies, Testing, Enterprise Software, Cloud Computing, Data Center, Customer Service, Cross-functional Team..., WiFi, Technical Support, Pre-sales, Firewalls, Virtualization, Operating Systems, WAN, Analysis, Embedded Systems, Leadership, Process Improvement, Windows, Network Administration, Program Management, Network Security, Security, Information Security, Computer Security, Unix Security, Unix Networking, Intrusion Detection, Penetration Testing, Security Audits, IT Audit, Security Training, Training & Development, Quality Assurance, QA Engineering
Education
Rollins College 1992 — 1996
BA, International Relations
Right Management
Zebra Technologies (formerly Motorola Solutions) December 2011 - Present
Harris Corporation September 2010 - February 2012
Air Defense August 2011 - December 2011
Harris Corporation September 2009 - September 2010
Motorola September 2008 - April 2009
Honeywell July 2003 - August 2008
Hand Held Products 2003 - 2008
Hughes Supply June 2001 - July 2003
Convergys Corporation January 1999 - April 2001
Skills
Wireless, Integration, Troubleshooting, Mobile Devices, Hardware, Wireless Networking, Cisco Technologies, Testing, Enterprise Software, Cloud Computing, Data Center, Customer Service, Cross-functional Team..., WiFi, Technical Support, Pre-sales, Firewalls, Virtualization, Operating Systems, WAN, Analysis, Embedded Systems, Leadership, Process Improvement, Windows, Network Administration, Program Management, Network Security, Security, Information Security, Computer Security, Unix Security, Unix Networking, Intrusion Detection, Penetration Testing, Security Audits, IT Audit, Security Training, Training & Development, Quality Assurance, QA Engineering
Education
Rollins College 1992 — 1996
BA, International Relations
Right Management
Carol Daria's Convergys Corporation Experience 1981 - 2009
Job Substitute Teacher /Proofreading/Editting
Industry Education Management
Experience
Convergys Information Mgmt. Group 2002 - 2009
Convergys Corporation 1981 - 2009
Convergys Information Management Group 2000 - 2002
Convergys Information Management Group 1997 - 2000
Convergys Information Management Group 1990 - 1997
Convergys Information Management Group 1987 - 1990
Convergys Information Management Group 1981 - 1987
Education
Northern Kentucky University 1985 — 1990
MA, Education
Eastern Kentucky University 1977 — 1981
BS, Math Education
Simon Kenton High School 1973 — 1977
Convergys Information Mgmt. Group 2002 - 2009
Convergys Corporation 1981 - 2009
Convergys Information Management Group 2000 - 2002
Convergys Information Management Group 1997 - 2000
Convergys Information Management Group 1990 - 1997
Convergys Information Management Group 1987 - 1990
Convergys Information Management Group 1981 - 1987
Education
Northern Kentucky University 1985 — 1990
MA, Education
Eastern Kentucky University 1977 — 1981
BS, Math Education
Simon Kenton High School 1973 — 1977
Bernadine Topazio's Convergys Corporation Experience Senior Corporate CounselOhio Casualty Group2001 - 2007
Job Corporate Counsel at Convergys Corporation
Industry Telecommunications
Experience
Convergys Corporation Senior Corporate CounselOhio Casualty Group2001 - 2007
Education
Northern Kentucky University—Salmon P. Chase College of Law 1989 — 1993
JD
Cadiz High School
Convergys Corporation Senior Corporate CounselOhio Casualty Group2001 - 2007
Education
Northern Kentucky University—Salmon P. Chase College of Law 1989 — 1993
JD
Cadiz High School
Daryle Murphy's Convergys Corporation Experience 2001 - 2002
Job Manager at None
Industry Computer Software
Experience
None May 2010 - Present
Montana Rescue Mission December 2009 - September 2010
Convergys Corporation 2001 - 2002
Keane 1996 - 2001
Skills
Call Center, Customer Satisfaction, Vendor Management, CRM, System Administration, Troubleshooting, Process Improvement, Software Documentation, Team Building, Business Process..., Program Management, BPO, Retail, Workforce Management, Quality Assurance, Team Leadership, Team Management, Inventory Management, Customer Service, Access, Change Management
Education
Montana State University-Billings 1987 — 2001
B.S., Liberal Studies
None May 2010 - Present
Montana Rescue Mission December 2009 - September 2010
Convergys Corporation 2001 - 2002
Keane 1996 - 2001
Skills
Call Center, Customer Satisfaction, Vendor Management, CRM, System Administration, Troubleshooting, Process Improvement, Software Documentation, Team Building, Business Process..., Program Management, BPO, Retail, Workforce Management, Quality Assurance, Team Leadership, Team Management, Inventory Management, Customer Service, Access, Change Management
Education
Montana State University-Billings 1987 — 2001
B.S., Liberal Studies
A Renee Partridge's Convergys Corporation Experience June 1983 - July 2007
Job Instructional at Acceleration Academy West
Industry Higher Education
Experience
Acceleration Academy West August 2014 - Present
Wekiva High School August 2013 - June 2014
APWU December 2011 - January 2013
Remnant Vision Community Development Corp January 2009 - January 2011
Total Quality Logistics July 2007 - January 2009
Convergys Corporation June 1983 - July 2007
Cincinnati Bell 1977 - 1983
Skills
Program Management, Process Improvement, Vendor Management, Leadership, Customer Service, SharePoint, PMP, Project Management, Coaching, Management, SDLC, Business Process..., Team Building, Outsourcing, Business Analysis, Nonprofits, Change Management, Telecommunications, CRM, Cross-functional Team..., Team Leadership, Call Centers
Education
Liberty University 2012 — 2013
Master of Arts (M.A.), Human Services, General
University of Cincinnati College of Business 1995 — 1998
MBA, Management
The George Washington University 1995 — 1997
Masters Cert, Project Management
Northwestern University 1973 — 1977
BA, Mathematics
Acceleration Academy West August 2014 - Present
Wekiva High School August 2013 - June 2014
APWU December 2011 - January 2013
Remnant Vision Community Development Corp January 2009 - January 2011
Total Quality Logistics July 2007 - January 2009
Convergys Corporation June 1983 - July 2007
Cincinnati Bell 1977 - 1983
Skills
Program Management, Process Improvement, Vendor Management, Leadership, Customer Service, SharePoint, PMP, Project Management, Coaching, Management, SDLC, Business Process..., Team Building, Outsourcing, Business Analysis, Nonprofits, Change Management, Telecommunications, CRM, Cross-functional Team..., Team Leadership, Call Centers
Education
Liberty University 2012 — 2013
Master of Arts (M.A.), Human Services, General
University of Cincinnati College of Business 1995 — 1998
MBA, Management
The George Washington University 1995 — 1997
Masters Cert, Project Management
Northwestern University 1973 — 1977
BA, Mathematics
Blaine Halldorson's Convergys Corporation Experience June 2001 - June 2005
Job Technologies Supervisor, Systems Analyst, Project Coordinator
Industry Computer Software
Experience
Longview Systems December 2012 - Present
Halldorson Consulting Services LLC June 2009 - Present
Auraria Higher Learning Center June 2005 - June 2009
Convergys Corporation June 2001 - June 2005
CCI/ Triad Business Systems November 1997 - June 2001
Colorado Mountain Express October 1993 - June 1997
Skills
HTML, Java, Troubleshooting, Integration, Software Documentation, Technical Support, Business Analysis, Testing, Analysis, Unix, ITIL, Servers, Network Administration, Process Improvement, System Administration, Microsoft Office, Training, System Deployment, Hardware, Team Leadership
Education
Metropolitan State University of Denver
B.A, Behavioral Science
Westminster High School 1986 — 1990
Business Administration/ Distributive Education
Longview Systems December 2012 - Present
Halldorson Consulting Services LLC June 2009 - Present
Auraria Higher Learning Center June 2005 - June 2009
Convergys Corporation June 2001 - June 2005
CCI/ Triad Business Systems November 1997 - June 2001
Colorado Mountain Express October 1993 - June 1997
Skills
HTML, Java, Troubleshooting, Integration, Software Documentation, Technical Support, Business Analysis, Testing, Analysis, Unix, ITIL, Servers, Network Administration, Process Improvement, System Administration, Microsoft Office, Training, System Deployment, Hardware, Team Leadership
Education
Metropolitan State University of Denver
B.A, Behavioral Science
Westminster High School 1986 — 1990
Business Administration/ Distributive Education
Dennis Mason's Convergys Corporation Experience October 2007 - March 2009
Job Staffing Specialist NorthgateArinso
Industry Outsourcing/Offshoring
Experience
NorthgateArinso July 2013 - Present
Convergys March 2009 - August 2013
Convergys Corporation October 2007 - March 2009
Bells Advertising February 1996 - November 2002
Skills
Employee Benefits, Human Resources, Management
Education
Parkland College
Associates Degree, Mass Communications Visual Arts
Parkland College
AAS, Communication Visual Arts
NorthgateArinso July 2013 - Present
Convergys March 2009 - August 2013
Convergys Corporation October 2007 - March 2009
Bells Advertising February 1996 - November 2002
Skills
Employee Benefits, Human Resources, Management
Education
Parkland College
Associates Degree, Mass Communications Visual Arts
Parkland College
AAS, Communication Visual Arts
Sherri Petroff's Convergys Corporation Experience March 1986 - February 2010
Job Data Security Analyst II at Fifth Thid Bancorp
Industry Information Technology and Services
Experience
Fifth Thid Bancorp May 2010 - Present
Convegys Corporation March 1986 - Present
Convergys Corporation March 1986 - February 2010
Skills
Access, Auditing, Business Analysis, Disaster Recovery, ITIL, Lotus Notes, Operating Systems, Requirements Analysis, Security, Technical Support, Testing, Databases, SDLC, Vendor Management
Education
Otterbein University
Fifth Thid Bancorp May 2010 - Present
Convegys Corporation March 1986 - Present
Convergys Corporation March 1986 - February 2010
Skills
Access, Auditing, Business Analysis, Disaster Recovery, ITIL, Lotus Notes, Operating Systems, Requirements Analysis, Security, Technical Support, Testing, Databases, SDLC, Vendor Management
Education
Otterbein University
Judith Hageman's Convergys Corporation Experience January 1994 - February 2010
Job Experienced Human Resource Executive
Industry Human Resources
Experience
Convergys April 1994 - February 2010
CONVERGYS CORPORATION January 1994 - February 2010
Kenner Products June 1979 - February 1994
KENNER PRODUCTS - DIVISION OF HASBRO CORPORATION January 1979 - January 1994
Good Samaritan Hospital January 1978 - January 1985
Education
Saint Joseph's College 1981 — 1985
BSBA, Business Administration
Good Samaritan College of Nursing and Health Science
Diploma, Nursing
Good Samaritan College of Nursing and Health Science
RN, Nursing Diploma
St. Joseph's College
B.S, Business Administration
Convergys April 1994 - February 2010
CONVERGYS CORPORATION January 1994 - February 2010
Kenner Products June 1979 - February 1994
KENNER PRODUCTS - DIVISION OF HASBRO CORPORATION January 1979 - January 1994
Good Samaritan Hospital January 1978 - January 1985
Education
Saint Joseph's College 1981 — 1985
BSBA, Business Administration
Good Samaritan College of Nursing and Health Science
Diploma, Nursing
Good Samaritan College of Nursing and Health Science
RN, Nursing Diploma
St. Joseph's College
B.S, Business Administration
Mohammad Mourad's Convergys Corporation Experience January 1997 - May 2010
Job ERP Practice services
Industry Outsourcing/Offshoring
Experience
NA November 2013 - Present
NorthgateArinso June 2010 - September 2013
Convergys Corporation January 1997 - May 2010
Skills
SAP HR, Outsourcing, BPO, Vendor Management, Production Support, SAP R/3, SAP, Business Process, Process Improvement, Business Analysis, ERP, Business Process..., Disaster Recovery, Requirements Analysis, Program Management, ITIL, PMO, IT Strategy, PMP, IT Service Management, IT Management, Integration, Business Intelligence, SDLC, Data Migration, PeopleSoft, Enterprise Software, CRM, Governance, Change Management, Software Project..., Visio, Project Portfolio..., Resource Management, Business Transformation, Solution Architecture, Requirements Gathering, Service Delivery, Enterprise Architecture, Data Center, Offshoring, Project Delivery, SAP ERP, Business Process Design, Oracle, Shared Services, IT Outsourcing, SAP Implementation, Pre-sales, Information Technology
Education
Nova Southeastern University 1994 — 1996
MBA, Business Administration
University of North Texas 1977 — 1980
BS, Computer Science
NA November 2013 - Present
NorthgateArinso June 2010 - September 2013
Convergys Corporation January 1997 - May 2010
Skills
SAP HR, Outsourcing, BPO, Vendor Management, Production Support, SAP R/3, SAP, Business Process, Process Improvement, Business Analysis, ERP, Business Process..., Disaster Recovery, Requirements Analysis, Program Management, ITIL, PMO, IT Strategy, PMP, IT Service Management, IT Management, Integration, Business Intelligence, SDLC, Data Migration, PeopleSoft, Enterprise Software, CRM, Governance, Change Management, Software Project..., Visio, Project Portfolio..., Resource Management, Business Transformation, Solution Architecture, Requirements Gathering, Service Delivery, Enterprise Architecture, Data Center, Offshoring, Project Delivery, SAP ERP, Business Process Design, Oracle, Shared Services, IT Outsourcing, SAP Implementation, Pre-sales, Information Technology
Education
Nova Southeastern University 1994 — 1996
MBA, Business Administration
University of North Texas 1977 — 1980
BS, Computer Science
Yolanda L. Bogan, BA, IDT's Convergys Corporation Experience March 1999 - July 2003
Job Training Coordinator | PDM Analyst II | Coaching and Development | Training | HR Specialist
Industry Insurance
Experience
Centene Corporation August 2015 - Present
Centene Corporation December 2012 - July 2015
Centene Corpration September 2011 - November 2012
WellPoint April 2009 - October 2011
Celebrate St. Louis 2007 - 2010
Spectrum Healthcare Resources March 2008 - April 2009
Great-West Healthcare March 2007 - February 2008
Great-West Healthcare October 2004 - March 2007
Sankofa Entertainment Management April 2003 - December 2006
Convergys Corporation March 1999 - July 2003
Skills
Supervisory Skills, Customer Service, Customer Relations, Employee Relations, Mentoring, Coaching, Credentialing, Compliance, Research, Problem Solving, Documentation, Team Building, Word, PowerPoint, Outlook, Microsoft Office, Excel, HIPAA, Data Entry, Event Planning, Software Documentation, Onboarding, Policy, Healthcare, Leadership, Talent Acquisition, Management, Payroll, Time Management, Quality Assurance, Microsoft Word, Training, Employee Benefits, Process Improvement
Education
Webster University 2013 — 2017
Master of Business Administration (MBA), Human Resources Development
Walden University 2014 — 2014
Post-Baccalaureate Certificate in Instructional Design and Technology
Lindenwood University 2009 — 2012
Bachelor of Arts (B.A.), Human Resource Management
Centene Corporation August 2015 - Present
Centene Corporation December 2012 - July 2015
Centene Corpration September 2011 - November 2012
WellPoint April 2009 - October 2011
Celebrate St. Louis 2007 - 2010
Spectrum Healthcare Resources March 2008 - April 2009
Great-West Healthcare March 2007 - February 2008
Great-West Healthcare October 2004 - March 2007
Sankofa Entertainment Management April 2003 - December 2006
Convergys Corporation March 1999 - July 2003
Skills
Supervisory Skills, Customer Service, Customer Relations, Employee Relations, Mentoring, Coaching, Credentialing, Compliance, Research, Problem Solving, Documentation, Team Building, Word, PowerPoint, Outlook, Microsoft Office, Excel, HIPAA, Data Entry, Event Planning, Software Documentation, Onboarding, Policy, Healthcare, Leadership, Talent Acquisition, Management, Payroll, Time Management, Quality Assurance, Microsoft Word, Training, Employee Benefits, Process Improvement
Education
Webster University 2013 — 2017
Master of Business Administration (MBA), Human Resources Development
Walden University 2014 — 2014
Post-Baccalaureate Certificate in Instructional Design and Technology
Lindenwood University 2009 — 2012
Bachelor of Arts (B.A.), Human Resource Management
Carl J. Piccola, Jr.'s Convergys Corporation Experience January 2000 - January 2005
Job Manager at Boscov's
Industry Retail
Experience
Boscov's August 2006 - Present
Boscov’s Department Stores January 2006 - Present
Auto Images Professional Detailing January 2000 - Present
Convergys Corporation January 2000 - January 2005
Convergys 1999 - 2005
Eagle Rock Golf and Ski Resort January 1999 - January 2000
Eagle Rock Golf and Ski Resort January 1998 - January 1999
Eagle Rock Resort 1994 - 1999
Eagle Rock Golf and Ski Resort January 1997 - January 1998
Antone's Lounge 1993 - 1996
Skills
Sales, Call Center, Customer Service, Customer Satisfaction, Merchandising, Inventory Management, Team Leadership, Microsoft Office
Education
Pennsylvania State University
Associate, Science - Business Administration
Penn State University
Associate of Science (AS), Business and Marketing
Boscov's August 2006 - Present
Boscov’s Department Stores January 2006 - Present
Auto Images Professional Detailing January 2000 - Present
Convergys Corporation January 2000 - January 2005
Convergys 1999 - 2005
Eagle Rock Golf and Ski Resort January 1999 - January 2000
Eagle Rock Golf and Ski Resort January 1998 - January 1999
Eagle Rock Resort 1994 - 1999
Eagle Rock Golf and Ski Resort January 1997 - January 1998
Antone's Lounge 1993 - 1996
Skills
Sales, Call Center, Customer Service, Customer Satisfaction, Merchandising, Inventory Management, Team Leadership, Microsoft Office
Education
Pennsylvania State University
Associate, Science - Business Administration
Penn State University
Associate of Science (AS), Business and Marketing
Evie Kuo's Convergys Corporation Experience November 1998 - March 1999
Job Marketing and Graphic Design Professional
Industry Graphic Design
Experience
InnoMedia April 1999 - March 2011
InnoMedia April 1999 - March 2011
Convergys Corporation November 1998 - March 1999
Education
Mission College 2006 — 2008
Graphic Design
Michigan State University 1996 — 1998
MA, Telecommuncation
National Chung Hsing University 1991 — 1995
BA, Foreign languages and Literatures
InnoMedia April 1999 - March 2011
InnoMedia April 1999 - March 2011
Convergys Corporation November 1998 - March 1999
Education
Mission College 2006 — 2008
Graphic Design
Michigan State University 1996 — 1998
MA, Telecommuncation
National Chung Hsing University 1991 — 1995
BA, Foreign languages and Literatures
David Urrabazo's Convergys Corporation Experience January 2008 - November 2009
Job
Industry Consumer Services
Experience
American Income Life November 2009 - December 2011
Convergy's Corporation January 2008 - November 2009
July Business Services August 2006 - January 2008
JPMorgan Chase April 2002 - July 2006
Mystic Realms June 2000 - April 2002
Skills
Training
Education
Hallmark Institute of Technology
A.A.S, Electronic Engineering
Lake Dallas High School
High School Diploma, General Education
San Antonio College
Nursing
American Income Life November 2009 - December 2011
Convergy's Corporation January 2008 - November 2009
July Business Services August 2006 - January 2008
JPMorgan Chase April 2002 - July 2006
Mystic Realms June 2000 - April 2002
Skills
Training
Education
Hallmark Institute of Technology
A.A.S, Electronic Engineering
Lake Dallas High School
High School Diploma, General Education
San Antonio College
Nursing
Tim Branson's Convergys Corporation Experience April 2010 - May 2010
Job Independent Consultant
Industry Information Technology and Services
Experience
TEKsystems July 2011 - Present
Church of God (Cleveland, TN) May 2011 - Present
Consultant January 2009 - Present
AGC Flat Glass North America 2012 - 2015
Convergys Corporation April 2010 - May 2010
Lee Company September 2002 - January 2009
Setech, Inc. November 2000 - February 2002
Teksid February 1998 - November 2000
Moll Plasticrafters January 1997 - January 1998
National Auto Truckstops January 1995 - January 1997
Skills
Integration, Training, Windows Server, SharePoint, Active Directory, Disaster Recovery, Unix, ERP, Business Analysis, Program Management, Microsoft SQL Server, Visio, Servers, Process Improvement, SAP, Microsoft Exchange, Access, MS Project, LAN-WAN, Management
Education
Lee University 1987 — 1991
Coeburn High School 1982 — 1987
Diploma, General
TEKsystems July 2011 - Present
Church of God (Cleveland, TN) May 2011 - Present
Consultant January 2009 - Present
AGC Flat Glass North America 2012 - 2015
Convergys Corporation April 2010 - May 2010
Lee Company September 2002 - January 2009
Setech, Inc. November 2000 - February 2002
Teksid February 1998 - November 2000
Moll Plasticrafters January 1997 - January 1998
National Auto Truckstops January 1995 - January 1997
Skills
Integration, Training, Windows Server, SharePoint, Active Directory, Disaster Recovery, Unix, ERP, Business Analysis, Program Management, Microsoft SQL Server, Visio, Servers, Process Improvement, SAP, Microsoft Exchange, Access, MS Project, LAN-WAN, Management
Education
Lee University 1987 — 1991
Coeburn High School 1982 — 1987
Diploma, General
Jeremy Jacobson's Convergys Corporation Experience July 2007 - September 2008
Job Solutions Engineer II at ViaWest
Industry Information Technology and Services
Experience
ViaWest March 2012 - Present
ViaWest February 2010 - March 2012
Bureau of Land Management April 2008 - February 2010
Convergys Corporation July 2007 - September 2008
Skills
Microsoft Office, Linux, Windows, Computer Hardware, Firewalls, Troubleshooting, Network Administration, Windows Server, Network Security, VMware, Operating Systems, Data Center, Security
Education
Regis University 2007 — 2012
Red Rocks Community College 2004 — 2007
Associates, Cisco Networking
ViaWest March 2012 - Present
ViaWest February 2010 - March 2012
Bureau of Land Management April 2008 - February 2010
Convergys Corporation July 2007 - September 2008
Skills
Microsoft Office, Linux, Windows, Computer Hardware, Firewalls, Troubleshooting, Network Administration, Windows Server, Network Security, VMware, Operating Systems, Data Center, Security
Education
Regis University 2007 — 2012
Red Rocks Community College 2004 — 2007
Associates, Cisco Networking
David Stelzer's Convergys Corporation Experience 1988 - 2003
Job Board of Directors at Keystone Neighbourhood Company
Industry Information Technology and Services
Experience
Keystone Neighbourhood Company March 2013 - Present
Convergys Corporation 1988 - 2003
SDRC 1983 - 1988
Zonic Corporation 1976 - 1983
Education
University of Cincinnati College of Business 1969 — 1972
MBA, Operations Management
Purdue University 1964 — 1968
BSME, Mechanical Engineering
Keystone Neighbourhood Company March 2013 - Present
Convergys Corporation 1988 - 2003
SDRC 1983 - 1988
Zonic Corporation 1976 - 1983
Education
University of Cincinnati College of Business 1969 — 1972
MBA, Operations Management
Purdue University 1964 — 1968
BSME, Mechanical Engineering
Bruce Hayden's Convergys Corporation Experience January 2002 - October 2002
Job Information Technology and Services Professional
Industry Information Technology and Services
Experience
University of Arizona Medical Center August 2009 - April 2012
University of Arizona Medical Center October 2002 - July 2009
Convergys Corporation January 2002 - October 2002
Cardsystems, Inc December 1999 - July 2001
Eclipsys Corp January 1997 - December 1999
Skills
Technical Support, Databases, Operating Systems, Troubleshooting, Testing, Software Documentation, Healthcare Information..., Healthcare, Process Improvement, Windows, Management, Microsoft Office, Networking, Visio, Integration
Education
Pima Community College 1977 — 1986
Associates Degrees, Computer Programming; Electrical Engineering Major
University of Arizona Medical Center August 2009 - April 2012
University of Arizona Medical Center October 2002 - July 2009
Convergys Corporation January 2002 - October 2002
Cardsystems, Inc December 1999 - July 2001
Eclipsys Corp January 1997 - December 1999
Skills
Technical Support, Databases, Operating Systems, Troubleshooting, Testing, Software Documentation, Healthcare Information..., Healthcare, Process Improvement, Windows, Management, Microsoft Office, Networking, Visio, Integration
Education
Pima Community College 1977 — 1986
Associates Degrees, Computer Programming; Electrical Engineering Major
Isaac Guerrero's Convergys Corporation Experience February 2000 - October 2000
Job QA Test Analyst at Costco Wholesale
Industry Information Technology and Services
Experience
Costco Wholesale October 2012 - Present
Sun Gro Horticulture November 2007 - October 2012
Episcopal Bookstore July 2004 - May 2007
Convergys Corporation February 2000 - October 2000
Skills
Project Management, PHP, phpMyAdmin, Microsoft Office, Microsoft Excel, Microsoft Word, Microsoft SQL Server, Microsoft Dynamics, Technical Writing, Project Design, Project Planning, IT Project & Program..., IT Project Leadership, IT Project..., PowerPoint, Curriculum Development, Instructor-led Training, Hands-on Training, Databases, Management, SharePoint, Visio, SQL, Training
Education
Western Washington University 2004 — 2007
Bachelor of Arts (B.A.), K-8 Education
North Seattle Community College 1995 — 1999
Associate of Arts (A.A.), Computer Engineering
Costco Wholesale October 2012 - Present
Sun Gro Horticulture November 2007 - October 2012
Episcopal Bookstore July 2004 - May 2007
Convergys Corporation February 2000 - October 2000
Skills
Project Management, PHP, phpMyAdmin, Microsoft Office, Microsoft Excel, Microsoft Word, Microsoft SQL Server, Microsoft Dynamics, Technical Writing, Project Design, Project Planning, IT Project & Program..., IT Project Leadership, IT Project..., PowerPoint, Curriculum Development, Instructor-led Training, Hands-on Training, Databases, Management, SharePoint, Visio, SQL, Training
Education
Western Washington University 2004 — 2007
Bachelor of Arts (B.A.), K-8 Education
North Seattle Community College 1995 — 1999
Associate of Arts (A.A.), Computer Engineering
Asia Davis's Convergys Corporation Experience December 2009 - May 2011
Job Technical Response Agent at Eastman Kodak
Industry Information Technology and Services
Experience
Eastman Kodak May 2011 - Present
Convergys Corporation December 2009 - May 2011
Pictureland Studios June 2000 - October 2004
Education
Wake Technical Community College 2011 — 2013
Associate of Arts (A.A.), Psychology
Pitt Community College 2008 — 2010
Associate's degree, General Studies
Eastman Kodak May 2011 - Present
Convergys Corporation December 2009 - May 2011
Pictureland Studios June 2000 - October 2004
Education
Wake Technical Community College 2011 — 2013
Associate of Arts (A.A.), Psychology
Pitt Community College 2008 — 2010
Associate's degree, General Studies
Malika Daniels's Convergys Corporation Experience September 2013 - Present
Job Clinical Medical Assistant at Island Obstetrics & Gynecology
Industry Outsourcing/Offshoring
Experience
Convergys Corporation September 2013 - Present
Island Obstetrics & Gynecology April 2012 - Present
Education
Seminole State College of Florida
RS, BSN
Convergys Corporation September 2013 - Present
Island Obstetrics & Gynecology April 2012 - Present
Education
Seminole State College of Florida
RS, BSN
Nick Iademarco's Convergys Corporation Experience 2000 - 2003
Job Telephony Analyst
Industry Utilities
Experience
Infinite Energy Inc May 2015 - Present
Cox Communications December 2013 - July 2015
Cox Communications January 2013 - December 2013
Cox Communications July 2011 - January 2013
JCH Marine Products 2003 - 2011
Convergys Corporation 2000 - 2003
Rechargeable Battery Recycling Corporation January 1998 - January 2000
Skills
Process Improvement, Telecommunications, Project Management, Project Planning, Customer Service, VoIP, Analog Circuit Design, Inventory Management, Recruiting, Team Management, Troubleshooting, Team Building, AutoCAD, Data Analysis, Graphic Design, Organizational..., Manufacturing, Quality Assurance, Quality Auditing, Training, Teamwork, Trend Analysis, Networking, Coaching, Customer Satisfaction, Corporate Communications, Microsoft Office, Windows Server, Windows, TQM, Performance Improvement, Problem Solving, Product Development, Leadership
Education
Santa Fe College 1998 — 2000
Associate's Degree, Computer/Information Technology Administration and Management
Infinite Energy Inc May 2015 - Present
Cox Communications December 2013 - July 2015
Cox Communications January 2013 - December 2013
Cox Communications July 2011 - January 2013
JCH Marine Products 2003 - 2011
Convergys Corporation 2000 - 2003
Rechargeable Battery Recycling Corporation January 1998 - January 2000
Skills
Process Improvement, Telecommunications, Project Management, Project Planning, Customer Service, VoIP, Analog Circuit Design, Inventory Management, Recruiting, Team Management, Troubleshooting, Team Building, AutoCAD, Data Analysis, Graphic Design, Organizational..., Manufacturing, Quality Assurance, Quality Auditing, Training, Teamwork, Trend Analysis, Networking, Coaching, Customer Satisfaction, Corporate Communications, Microsoft Office, Windows Server, Windows, TQM, Performance Improvement, Problem Solving, Product Development, Leadership
Education
Santa Fe College 1998 — 2000
Associate's Degree, Computer/Information Technology Administration and Management
Convergys
CommVault
CommVault Systems
Convergys Inc.
CommVault Systems Inc
Covergys
CVLT