Convergys Corporation
Industry: Information management company
DescriptionConvergys Corporation is a corporation based in Cincinnati, Ohio, that sells customer management and information management products, primarily to large corporations. Headquarters: Cincinnati, Ohio, United States Successor: Concentrix Revenue: 2.951 billion USD (2015) Number of employees: 130,001 (2015) CEO: Andrea J. Ayers (Oct 2012–) Subsidiaries: Stream Global Services, Intervoice,
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Convergys Corporation Employees
Employee
Years
Job
Industry
Jill Troutman Jill Troutman's Convergys Corporation Experience October 2011 - February 2013
Job Licensed Massage Therapist
Industry Health, Wellness and Fitness
Experience
Self-employed May 2013 - Present
Convergys Corporation October 2011 - February 2013
Burke Flooring July 2003 - October 2010
Skills
Therapeutic Massage, Body Massage, Chair Massage, Purchasing, Office Administration, Adobe Elements, Adobe Acrobat, Constant Contact, Dropbox, Microsoft Office, Relaxation, Bodywork, Customer Service, Stress Management, Public Speaking, Healing, Medical Massage, Chronic Pain
Education
Florida College of Natural Health-Maitland 2012 — 2013
Licensed Massage Therapist, Massage Therapy/Therapeutic Massage
Hialeah Miami Lakes Senior High 1982 — 1985
Self-employed May 2013 - Present
Convergys Corporation October 2011 - February 2013
Burke Flooring July 2003 - October 2010
Skills
Therapeutic Massage, Body Massage, Chair Massage, Purchasing, Office Administration, Adobe Elements, Adobe Acrobat, Constant Contact, Dropbox, Microsoft Office, Relaxation, Bodywork, Customer Service, Stress Management, Public Speaking, Healing, Medical Massage, Chronic Pain
Education
Florida College of Natural Health-Maitland 2012 — 2013
Licensed Massage Therapist, Massage Therapy/Therapeutic Massage
Hialeah Miami Lakes Senior High 1982 — 1985
Andre Bertrand Andre Bertrand's Convergys Corporation Experience September 1999 - March 2007
Job Case Manager at AANDC
Industry Government Administration
Experience
AANDC December 2008 - Present
Convergys Corporation September 1999 - March 2007
Skills
Team Leadership, Customer Service, Team Building, Process Improvement, Customer Satisfaction, Quality Assurance, Case Management
Education
Laurentian University/Université Laurentienne
Bachelor's degree, History
University of Ottawa
Master's degree, History
AANDC December 2008 - Present
Convergys Corporation September 1999 - March 2007
Skills
Team Leadership, Customer Service, Team Building, Process Improvement, Customer Satisfaction, Quality Assurance, Case Management
Education
Laurentian University/Université Laurentienne
Bachelor's degree, History
University of Ottawa
Master's degree, History
Jeff Sarmiento's Convergys Corporation Experience August 2003 - July 2004
Job Software Test Engineer at L3 National Security Solutions
Industry Computer Software
Experience
L-3 National Security Solutions July 2013 - Present
Dimension Data December 2011 - July 2013
Dimension Data May 2010 - December 2011
Dimension Data January 2006 - May 2010
Cox Communications August 2004 - January 2006
Convergys Corporation August 2003 - July 2004
Skills
Quality Assurance, Testing, Troubleshooting, SDLC, Requirements Analysis, Databases, Microsoft Office, Technical Support, Software Documentation, Business Process, Analysis, Java, Social Networking, SQL, Team Leadership, Cloud Computing, XML, Oracle, Microsoft SQL Server, Call Centers, SharePoint, HTML, Ariba, Visio, CSV, Quality Center, Software Quality..., Business Analysis, User Acceptance Testing, Business Requirements, Agile Methodologies, Software Project..., Team Management, Process Improvement, Scrum, Certified Scrum Master..., Lean Business Processes, Six Sigma, Test Cases, JavaScript
Education
George Mason University 2012 — 2015
MS, Information Systems
George Mason University 2010 — 2010
Graduate Certificate, Foundations of Information Systems
University of Santo Tomas 1999 — 2003
Bachelor of Arts (BA), Economics
L-3 National Security Solutions July 2013 - Present
Dimension Data December 2011 - July 2013
Dimension Data May 2010 - December 2011
Dimension Data January 2006 - May 2010
Cox Communications August 2004 - January 2006
Convergys Corporation August 2003 - July 2004
Skills
Quality Assurance, Testing, Troubleshooting, SDLC, Requirements Analysis, Databases, Microsoft Office, Technical Support, Software Documentation, Business Process, Analysis, Java, Social Networking, SQL, Team Leadership, Cloud Computing, XML, Oracle, Microsoft SQL Server, Call Centers, SharePoint, HTML, Ariba, Visio, CSV, Quality Center, Software Quality..., Business Analysis, User Acceptance Testing, Business Requirements, Agile Methodologies, Software Project..., Team Management, Process Improvement, Scrum, Certified Scrum Master..., Lean Business Processes, Six Sigma, Test Cases, JavaScript
Education
George Mason University 2012 — 2015
MS, Information Systems
George Mason University 2010 — 2010
Graduate Certificate, Foundations of Information Systems
University of Santo Tomas 1999 — 2003
Bachelor of Arts (BA), Economics
R. Dewey Burchell's Convergys Corporation Experience November 2013 - February 2015
Job at
Industry Financial Services
Experience
Oregon Society of CPAs March 2015 - Present
Convergys Corporation November 2013 - February 2015
Cain Denture Centers January 2012 - February 2015
Evergreen Agricultural Enterprises, Inc. July 2013 - October 2013
Staples December 2011 - June 2013
Fred Meyer November 2010 - August 2011
George Fox University (IT Department) August 2007 - May 2010
The Talking Donkey Co February 2010 - April 2010
Ford Foundation 2006 - 2010
Willamette Family Treatment Services June 2009 - August 2009
Skills
QuickBooks, Accounting, Microsoft Excel, Leadership, Time Management, Accounts Receivable, Budgets, Customer Service, Payroll, Accounts Payable, PowerPoint
Education
George Fox University 2006 — 2012
BA, Accounting and Business Administration
Yamhill-Carlton High School 2001 — 2006
Honors Dipoloma, High School/Secondary Diplomas and Certificates
Oregon Society of CPAs March 2015 - Present
Convergys Corporation November 2013 - February 2015
Cain Denture Centers January 2012 - February 2015
Evergreen Agricultural Enterprises, Inc. July 2013 - October 2013
Staples December 2011 - June 2013
Fred Meyer November 2010 - August 2011
George Fox University (IT Department) August 2007 - May 2010
The Talking Donkey Co February 2010 - April 2010
Ford Foundation 2006 - 2010
Willamette Family Treatment Services June 2009 - August 2009
Skills
QuickBooks, Accounting, Microsoft Excel, Leadership, Time Management, Accounts Receivable, Budgets, Customer Service, Payroll, Accounts Payable, PowerPoint
Education
George Fox University 2006 — 2012
BA, Accounting and Business Administration
Yamhill-Carlton High School 2001 — 2006
Honors Dipoloma, High School/Secondary Diplomas and Certificates
Takaria Tucker's Convergys Corporation Experience May 1999 - June 2006
Job Bank of America Merrill Lynch
Industry Financial Services
Experience
Bank of America Merrill Lynch October 2009 - Present
Coastline Federal Credit Union June 2006 - June 2009
Convergys Corporation May 1999 - June 2006
Skills
Project Management, Program Management, Business Analysis, Risk Management, Financial Analysis, Process Improvement, PMO, Analysis, Business Process, Business Process..., Change Management, Coaching, Customer Service, Event Planning, Leadership, Leadership Development, Management, Microsoft Office, Public Speaking, Requirements Analysis, Research, Social Media, Strategic Planning, Team Building, Team Leadership, Vendor Management
Education
Walden University 2014 — 2017
Doctor of Business Administration
Jacksonville University 2009 — 2010
Master, Educational Leadership
University of Phoenix 2006 — 2008
Bachelor of Science, Business Management
Bank of America Merrill Lynch October 2009 - Present
Coastline Federal Credit Union June 2006 - June 2009
Convergys Corporation May 1999 - June 2006
Skills
Project Management, Program Management, Business Analysis, Risk Management, Financial Analysis, Process Improvement, PMO, Analysis, Business Process, Business Process..., Change Management, Coaching, Customer Service, Event Planning, Leadership, Leadership Development, Management, Microsoft Office, Public Speaking, Requirements Analysis, Research, Social Media, Strategic Planning, Team Building, Team Leadership, Vendor Management
Education
Walden University 2014 — 2017
Doctor of Business Administration
Jacksonville University 2009 — 2010
Master, Educational Leadership
University of Phoenix 2006 — 2008
Bachelor of Science, Business Management
Thomas Pritchard's Convergys Corporation Experience June 2003 - February 2004
Job Product Specialist, ServiceNow at Greystone & Co.
Industry Information Technology and Services
Experience
Greystone & Co. August 2015 - Present
Inova Health System October 2007 - August 2015
Inova Health System October 2005 - October 2007
Sun Microsystems February 2004 - October 2005
Convergys Corporation June 2003 - February 2004
Network Engineering, Inc May 2001 - May 2003
Skills
IT Service Management, Process Improvement, System Administration, Incident Management, Crystal Reports, ITIL v3 Foundations..., Change Management, Testing, ServiceNow, Service Catalog, Knowledge Management, Service Desk Management, Statistical Data..., HP Service Manager, CMDB, Agile Project Management, ITIL
Education
George Mason University
Bachelor of Science (BS)
Greystone & Co. August 2015 - Present
Inova Health System October 2007 - August 2015
Inova Health System October 2005 - October 2007
Sun Microsystems February 2004 - October 2005
Convergys Corporation June 2003 - February 2004
Network Engineering, Inc May 2001 - May 2003
Skills
IT Service Management, Process Improvement, System Administration, Incident Management, Crystal Reports, ITIL v3 Foundations..., Change Management, Testing, ServiceNow, Service Catalog, Knowledge Management, Service Desk Management, Statistical Data..., HP Service Manager, CMDB, Agile Project Management, ITIL
Education
George Mason University
Bachelor of Science (BS)
J. Shawn Farris, Ph.D.'s Convergys Corporation Experience 2003 - 2012
Job Director, UX Innovation at Nielsen
Industry Computer Software
Experience
Nielsen September 2012 - Present
CIBER, Inc. 2012 - October 2012
Convergys Corporation 2003 - 2012
Kansas State University 1998 - 2003
Skills
Information Architecture, User Experience, User Interface Design, Usability Testing, User Interface, Data Analysis, Statistics, Team Leadership, Process Improvement, Telecommunications, Interaction Design, Agile, Axure, Agile Methodologies, Rapid Prototyping, Card Sorting, Task Analysis, Heuristic Evaluation, Human Factors, User Experience Design, Wire Framing, User-centered Design, Human Computer..., User Research, Visio, Web Applications, CRM, SDLC, User Scenarios, Persona, Management, Leadership, Research, Team Building, Wireframes, User Acceptance Testing, Requirements Gathering, Usability Engineering, Usability, Strategy, Requirements Analysis, Mobile Applications, Agile Project Management, Contextual Inquiry, Project Management, Mobile Devices, Analytics, Web Analytics, Visual Design, E-commerce
Education
Kansas State University 1998 — 2002
Ph.D., Human Factors and Cognitive Psychology
Emporia State University 1996 — 1998
MS, Experimental Psychology
Emporia State University 1993 — 1996
BS, Psychology
Nielsen September 2012 - Present
CIBER, Inc. 2012 - October 2012
Convergys Corporation 2003 - 2012
Kansas State University 1998 - 2003
Skills
Information Architecture, User Experience, User Interface Design, Usability Testing, User Interface, Data Analysis, Statistics, Team Leadership, Process Improvement, Telecommunications, Interaction Design, Agile, Axure, Agile Methodologies, Rapid Prototyping, Card Sorting, Task Analysis, Heuristic Evaluation, Human Factors, User Experience Design, Wire Framing, User-centered Design, Human Computer..., User Research, Visio, Web Applications, CRM, SDLC, User Scenarios, Persona, Management, Leadership, Research, Team Building, Wireframes, User Acceptance Testing, Requirements Gathering, Usability Engineering, Usability, Strategy, Requirements Analysis, Mobile Applications, Agile Project Management, Contextual Inquiry, Project Management, Mobile Devices, Analytics, Web Analytics, Visual Design, E-commerce
Education
Kansas State University 1998 — 2002
Ph.D., Human Factors and Cognitive Psychology
Emporia State University 1996 — 1998
MS, Experimental Psychology
Emporia State University 1993 — 1996
BS, Psychology
Rebecca Sallisky's Convergys Corporation Experience December 2003 - August 2005
Job Learning Designer 2 at eBay Enterprise
Industry E-Learning
Experience
eBay Enterprise August 2012 - Present
JHT, Inc. October 2010 - January 2012
Sallisky Enterprises, LLC June 2010 - May 2011
Carley Corporation January 2008 - March 2010
JHT, Inc. August 2005 - December 2007
Convergys Corporation December 2003 - August 2005
Learning Systems Institute at Florida State University January 2003 - July 2003
Skills
ADDIE, ILT, Captivate, Instructor-led Training, Instructional Design, E-Learning, SCORM, Learning Management, Instructional Technology, Training, Human Performance, Hands-on Training, Multimedia, Adult Education, Education Software, Needs Analysis, Flash, Technical Training, Learning Theory, Quality Assurance, Task Analysis, Job Aids, Learning Management..., Distance Learning, Storyboarding, Technical Writing, SnagIt, Educational Technology, Online Help, Section 508
Education
Florida State University 2002 — 2003
Master of Science (M.S.), Instructional Systems, 3.83
Florida State University 2002 — 2003
Certificate, Human Resources Development
Florida State University 1997 — 2002
Bachelor of Arts (B.A.), Psychology and Classical Civilizations
eBay Enterprise August 2012 - Present
JHT, Inc. October 2010 - January 2012
Sallisky Enterprises, LLC June 2010 - May 2011
Carley Corporation January 2008 - March 2010
JHT, Inc. August 2005 - December 2007
Convergys Corporation December 2003 - August 2005
Learning Systems Institute at Florida State University January 2003 - July 2003
Skills
ADDIE, ILT, Captivate, Instructor-led Training, Instructional Design, E-Learning, SCORM, Learning Management, Instructional Technology, Training, Human Performance, Hands-on Training, Multimedia, Adult Education, Education Software, Needs Analysis, Flash, Technical Training, Learning Theory, Quality Assurance, Task Analysis, Job Aids, Learning Management..., Distance Learning, Storyboarding, Technical Writing, SnagIt, Educational Technology, Online Help, Section 508
Education
Florida State University 2002 — 2003
Master of Science (M.S.), Instructional Systems, 3.83
Florida State University 2002 — 2003
Certificate, Human Resources Development
Florida State University 1997 — 2002
Bachelor of Arts (B.A.), Psychology and Classical Civilizations
Chrissann Ruehle Chrissann Ruehle's Convergys Corporation Experience February 1999 - November 2000
Job Assistant Professor, Marketing & Management | Digital Marketing | Curriculum Design & Assessment | Global Marketing
Industry Higher Education
Experience
Sinclair Community College August 2013 - Present
Sinclair Community College March 2011 - August 2013
Complete Business Strategies, LLC March 2010 - August 2013
Standard Textile Co. November 2000 - March 2010
Convergys Corporation February 1999 - November 2000
United Way of Greater Cincinnati March 1996 - February 1999
Loran Allan Odioso Advertising September 1995 - March 1996
CareUnit Hospital August 1994 - September 1995
Skills
Certified Project..., Strategic Thinking, Continuous Improvement, Process Improvement, Change Management, Marketing Strategy, Marketing Management, Software Project..., Project Planning, Project Implementation, Data Analysis, Organizational..., Organizational..., Leadership Development, Program Management, Employee Engagement, Strategy, Management Consulting, Business Strategy, Social Media, Business Planning, Performance Management, Talent Management, Team Building, Marketing, Strategic Planning, Public Speaking, Leadership, Human Resources, Software Documentation, CRM, Management, Analysis, Project Management, Budgets, Recruiting, Consulting, Operations Management, Sales, Marketing Communications, Training, Sales Operations, Coaching, Business Development
Education
Indiana Wesleyan University 2008 — 2010
MBA, Management
Xavier University 2004 — 2005
Certified Project Manager (C.P.M.), Project Management
Miami University 1990 — 1994
Bachelor of Science, Marketing
Sinclair Community College August 2013 - Present
Sinclair Community College March 2011 - August 2013
Complete Business Strategies, LLC March 2010 - August 2013
Standard Textile Co. November 2000 - March 2010
Convergys Corporation February 1999 - November 2000
United Way of Greater Cincinnati March 1996 - February 1999
Loran Allan Odioso Advertising September 1995 - March 1996
CareUnit Hospital August 1994 - September 1995
Skills
Certified Project..., Strategic Thinking, Continuous Improvement, Process Improvement, Change Management, Marketing Strategy, Marketing Management, Software Project..., Project Planning, Project Implementation, Data Analysis, Organizational..., Organizational..., Leadership Development, Program Management, Employee Engagement, Strategy, Management Consulting, Business Strategy, Social Media, Business Planning, Performance Management, Talent Management, Team Building, Marketing, Strategic Planning, Public Speaking, Leadership, Human Resources, Software Documentation, CRM, Management, Analysis, Project Management, Budgets, Recruiting, Consulting, Operations Management, Sales, Marketing Communications, Training, Sales Operations, Coaching, Business Development
Education
Indiana Wesleyan University 2008 — 2010
MBA, Management
Xavier University 2004 — 2005
Certified Project Manager (C.P.M.), Project Management
Miami University 1990 — 1994
Bachelor of Science, Marketing
Aaron Quint's Convergys Corporation Experience June 2011 - June 2013
Job Human Resources Recruiter at Euronet Worldwide
Industry Financial Services
Experience
Euronet Worldwide December 2014 - Present
Allied Global Services July 2013 - November 2014
Convergys Corporation June 2011 - June 2013
Maximus Fitness and Wellness January 2011 - June 2011
Skills
Recruiting, Technical Recruiting, Interviews, Talent Acquisition, Hiring, Sourcing, Cold Calling, Internet Recruiting, Management, Employee Relations, Applicant Tracking..., Sales, Performance Management, Leadership, Employee Benefits, Microsoft Excel, Training, Human Resources, PeopleSoft, Temporary Placement, Team Building, Retail, Program Management, Customer Satisfaction, Process Improvement, Operations Management, Time Management, PowerPoint, Outlook, College Recruiting, Onboarding, Employee Engagement, Account Management, Staffing Services
Education
University of Kansas 2007 — 2010
Bachelor of Arts, Communication Studies
Kansas State University 2006 — 2007
General Studies
Garden City High School 2002 — 2006
General Studies
Euronet Worldwide December 2014 - Present
Allied Global Services July 2013 - November 2014
Convergys Corporation June 2011 - June 2013
Maximus Fitness and Wellness January 2011 - June 2011
Skills
Recruiting, Technical Recruiting, Interviews, Talent Acquisition, Hiring, Sourcing, Cold Calling, Internet Recruiting, Management, Employee Relations, Applicant Tracking..., Sales, Performance Management, Leadership, Employee Benefits, Microsoft Excel, Training, Human Resources, PeopleSoft, Temporary Placement, Team Building, Retail, Program Management, Customer Satisfaction, Process Improvement, Operations Management, Time Management, PowerPoint, Outlook, College Recruiting, Onboarding, Employee Engagement, Account Management, Staffing Services
Education
University of Kansas 2007 — 2010
Bachelor of Arts, Communication Studies
Kansas State University 2006 — 2007
General Studies
Garden City High School 2002 — 2006
General Studies
Brigham Tappana Brigham Tappana's Convergys Corporation Experience September 2006 - June 2010
Job Client Services Specialist at AGP Wealth Advisors
Industry Financial Services
Experience
AGP Wealth Advisors November 2014 - Present
Amano Artisan Chocolate May 2013 - Present
Zones August 2013 - November 2014
Adobe November 2012 - May 2013
MarketStar/HP October 2011 - December 2012
MarketStar June 2011 - November 2011
MarketStar June 2010 - October 2011
Convergys Corporation September 2006 - June 2010
LDS Church Office February 2006 - December 2006
Firstline Security April 2006 - July 2006
Skills
Customer Service, Relationship Management, Research, Conflict Management, Sales, Account Management, Microsoft Office, Public Speaking, Customer Satisfaction, Team Leadership, Project Management, Coaching, Microsoft Excel, Training, Direct Sales, Team Building, Program Management, Project Planning, Leadership, PowerPoint, Outlook, Inventory Management, Selling, Time Management, Start-ups, Software Documentation, Management, Salesforce.com
Education
Florida International University 2012 — 2013
Master's degree, International Business
University of Utah 2009 — 2010
BA, International Studies: Business
Salt Lake Community College 2006 — 2009
Associate of Arts, Business
AGP Wealth Advisors November 2014 - Present
Amano Artisan Chocolate May 2013 - Present
Zones August 2013 - November 2014
Adobe November 2012 - May 2013
MarketStar/HP October 2011 - December 2012
MarketStar June 2011 - November 2011
MarketStar June 2010 - October 2011
Convergys Corporation September 2006 - June 2010
LDS Church Office February 2006 - December 2006
Firstline Security April 2006 - July 2006
Skills
Customer Service, Relationship Management, Research, Conflict Management, Sales, Account Management, Microsoft Office, Public Speaking, Customer Satisfaction, Team Leadership, Project Management, Coaching, Microsoft Excel, Training, Direct Sales, Team Building, Program Management, Project Planning, Leadership, PowerPoint, Outlook, Inventory Management, Selling, Time Management, Start-ups, Software Documentation, Management, Salesforce.com
Education
Florida International University 2012 — 2013
Master's degree, International Business
University of Utah 2009 — 2010
BA, International Studies: Business
Salt Lake Community College 2006 — 2009
Associate of Arts, Business
Aber Abou-Rahma Aber Abou-Rahma's Convergys Corporation Experience December 2003 - August 2004
Job Sr. Software Engineer
Industry Information Technology and Services
Experience
Consultant February 2014 - Present
Zewail City of Science and Technology July 2012 - February 2014
Lockheed Martin April 2008 - December 2011
Qualified data Systems August 2004 - April 2008
Convergys Corporation December 2003 - August 2004
FAA-ERAU September 2003 - August 2004
Embry-Riddle Aeronautical University January 2003 - May 2004
FAA-ERAU August 2003 - September 2003
Lockheed Martin Corporation-ERAU May 2003 - August 2003
G W Consulting LLC April 2002 - September 2002
Skills
Software Engineering, Systems Engineering, Configuration Management, System Design, Requirements Management, System Architecture, ClearCase, Engineering Management, Testing, Embedded Software, CMMI, ClearQuest, System Requirements, Aerospace, Earned Value Management, Embedded Systems, Simulations, Technical Leadership, Space Systems, Software Design, Object Oriented Design, Avionics, RTOS, Radar, Systems Design, Matlab, C, Algorithms, Integration, Perl, Software Development, C++, Databases, Project Management, Unix, Microsoft Office
Education
Embry-Riddle Aeronautical University 2002 — 2004
Master's degree, Software Engineering
Embry-Riddle Aeronautical University 1998 — 2001
Bachelor of Science, Computer Science
Consultant February 2014 - Present
Zewail City of Science and Technology July 2012 - February 2014
Lockheed Martin April 2008 - December 2011
Qualified data Systems August 2004 - April 2008
Convergys Corporation December 2003 - August 2004
FAA-ERAU September 2003 - August 2004
Embry-Riddle Aeronautical University January 2003 - May 2004
FAA-ERAU August 2003 - September 2003
Lockheed Martin Corporation-ERAU May 2003 - August 2003
G W Consulting LLC April 2002 - September 2002
Skills
Software Engineering, Systems Engineering, Configuration Management, System Design, Requirements Management, System Architecture, ClearCase, Engineering Management, Testing, Embedded Software, CMMI, ClearQuest, System Requirements, Aerospace, Earned Value Management, Embedded Systems, Simulations, Technical Leadership, Space Systems, Software Design, Object Oriented Design, Avionics, RTOS, Radar, Systems Design, Matlab, C, Algorithms, Integration, Perl, Software Development, C++, Databases, Project Management, Unix, Microsoft Office
Education
Embry-Riddle Aeronautical University 2002 — 2004
Master's degree, Software Engineering
Embry-Riddle Aeronautical University 1998 — 2001
Bachelor of Science, Computer Science
Aisha J Patterson's Convergys Corporation Experience August 2010 - November 2012
Job Training and Employee Development Professional
Industry Human Resources
Experience
Human Capital Institute (HCI) August 2014 - Present
Convergys November 2012 - 2014
Convergys Corporation August 2010 - November 2012
Convergys Corporation September 2000 - August 2010
Sturges and Leatherman Realtors October 2005 - July 2007
Dynus Technologies 2005 - 2005
Skills
Leadership, Recruiting, Training, Customer Satisfaction, Management, Sourcing, Workforce Management, Sales, Call Centers, Coaching, Customer Service, Human Resources, Team Leadership, Employee Relations, Microsoft Office, Applicant Tracking..., Employee Benefits, Negotiation, Time Management, Salesforce.com, Project Management, Customer Retention, Interviews, Call Center, Process Improvement, Microsoft Excel, Microsoft Word, Customer Experience, Public Speaking, COPC, Outsourcing, Service Delivery, Transition Management, Inbound Marketing, Sla, Contact Center..., Seibel, Lotus Notes, Taleo, Contract Negotiation, Contract Management, Proofreading, Process Analysis, Business Process..., Relationship-builder..., Oral & Written..., Presentations, Hiring, Networking, Public
Education
Xavier University 2008 — 2012
Bachelor of Arts (BA), Liberal Arts and Sciences, General Studies and Humanities
Hondros College 2003 — 2003
Real Estate Sales License, Real Estate
Human Capital Institute (HCI) August 2014 - Present
Convergys November 2012 - 2014
Convergys Corporation August 2010 - November 2012
Convergys Corporation September 2000 - August 2010
Sturges and Leatherman Realtors October 2005 - July 2007
Dynus Technologies 2005 - 2005
Skills
Leadership, Recruiting, Training, Customer Satisfaction, Management, Sourcing, Workforce Management, Sales, Call Centers, Coaching, Customer Service, Human Resources, Team Leadership, Employee Relations, Microsoft Office, Applicant Tracking..., Employee Benefits, Negotiation, Time Management, Salesforce.com, Project Management, Customer Retention, Interviews, Call Center, Process Improvement, Microsoft Excel, Microsoft Word, Customer Experience, Public Speaking, COPC, Outsourcing, Service Delivery, Transition Management, Inbound Marketing, Sla, Contact Center..., Seibel, Lotus Notes, Taleo, Contract Negotiation, Contract Management, Proofreading, Process Analysis, Business Process..., Relationship-builder..., Oral & Written..., Presentations, Hiring, Networking, Public
Education
Xavier University 2008 — 2012
Bachelor of Arts (BA), Liberal Arts and Sciences, General Studies and Humanities
Hondros College 2003 — 2003
Real Estate Sales License, Real Estate
Patricia Slater Rodriguez Patricia Slater Rodriguez's Convergys Corporation Experience January 2011 - September 2012
Job Director Human Resources at Sawgrass Country Club
Industry Human Resources
Experience
Sawgrass Country Club May 2014 - Present
Mayo Clinic April 2014 - January 2015
US Dept of Commerce, US Census Bureau July 2013 - September 2013
Convergys Corporation January 2011 - September 2012
Relocating to Florida October 2008 - January 2011
Self employed August 2007 - October 2008
Verizon Communications July 1980 - December 2006
Skills
Problem Solving, Organizational..., Customer Service, Employee Relations, Process Improvement, Time Management, Scheduling, Materials Management, Data Integrity, Coaching, Team Building, Hiring, Planning, Training Delivery, Onboarding, Performance Management, Administration, Needs Analysis, Employee Engagement, PeopleSoft, Organizational..., Succession Planning, Performance Improvement, Learning Management, Teaching Adults, Critical Thinking, Master Scheduling, Competency Based..., Payroll, Accounts Receivable, Accounts Payable, Team Leadership, Project Management, Program Management, Recruiting, Project Planning, Leadership, System Administration, Vendor Management, Process Scheduler, Management, Human Resources, Personnel Management, Leadership Development, Staff Development, Talent Management, Interviews, Strategic Planning, Talent Acquisition, HRIS
Education
Center for Creative Leadership 2003 — 2003
Graduate
Harford Community College 1989 — 1993
Associate, Business Administration
Northern High School
Sawgrass Country Club May 2014 - Present
Mayo Clinic April 2014 - January 2015
US Dept of Commerce, US Census Bureau July 2013 - September 2013
Convergys Corporation January 2011 - September 2012
Relocating to Florida October 2008 - January 2011
Self employed August 2007 - October 2008
Verizon Communications July 1980 - December 2006
Skills
Problem Solving, Organizational..., Customer Service, Employee Relations, Process Improvement, Time Management, Scheduling, Materials Management, Data Integrity, Coaching, Team Building, Hiring, Planning, Training Delivery, Onboarding, Performance Management, Administration, Needs Analysis, Employee Engagement, PeopleSoft, Organizational..., Succession Planning, Performance Improvement, Learning Management, Teaching Adults, Critical Thinking, Master Scheduling, Competency Based..., Payroll, Accounts Receivable, Accounts Payable, Team Leadership, Project Management, Program Management, Recruiting, Project Planning, Leadership, System Administration, Vendor Management, Process Scheduler, Management, Human Resources, Personnel Management, Leadership Development, Staff Development, Talent Management, Interviews, Strategic Planning, Talent Acquisition, HRIS
Education
Center for Creative Leadership 2003 — 2003
Graduate
Harford Community College 1989 — 1993
Associate, Business Administration
Northern High School
Russell Paster's Convergys Corporation Experience June 2006 - June 2008
Job Network Administrator at Carter Russell & Associates
Industry Computer Networking
Experience
SERCO-NA 2012 - Present
Carter Russell & Associates January 2009 - Present
L-3 Communications - Command & Control Systems & Software 2010 - 2011
Convergys Corporation June 2006 - June 2008
Skills
Switches, EIGRP, Routing, Cisco, Wireless, CCNA, Troubleshooting, OSPF, Routers, BGP, VLAN, RIP, Firewalls, Network Security, Hardware, WAN, Network Administration, Cisco Switches, MPLS, DHCP, DNS, TCP/IP, VTP, VPN, NAT, Routing Protocols, STP, Frame Relay, Cisco Nexus, Cisco Technologies, CiscoWorks, WLAN, Cisco Wireless, SNMP, Cisco IOS, ATM networks, Active Directory, Technical Support, LAN-WAN, Wireless Networking, Networking, ISDN, Servers, Data Center, Computer Network..., VoIP, System Deployment, Security+, Microsoft Exchange, Software Installation
Education
Grambling State University 1972 — 1975
Yes, Information Systems / Accounting
SERCO-NA 2012 - Present
Carter Russell & Associates January 2009 - Present
L-3 Communications - Command & Control Systems & Software 2010 - 2011
Convergys Corporation June 2006 - June 2008
Skills
Switches, EIGRP, Routing, Cisco, Wireless, CCNA, Troubleshooting, OSPF, Routers, BGP, VLAN, RIP, Firewalls, Network Security, Hardware, WAN, Network Administration, Cisco Switches, MPLS, DHCP, DNS, TCP/IP, VTP, VPN, NAT, Routing Protocols, STP, Frame Relay, Cisco Nexus, Cisco Technologies, CiscoWorks, WLAN, Cisco Wireless, SNMP, Cisco IOS, ATM networks, Active Directory, Technical Support, LAN-WAN, Wireless Networking, Networking, ISDN, Servers, Data Center, Computer Network..., VoIP, System Deployment, Security+, Microsoft Exchange, Software Installation
Education
Grambling State University 1972 — 1975
Yes, Information Systems / Accounting
Erik Sowa Erik Sowa's Convergys Corporation Experience May 2004 - 2005
Job VP Engineering, Matrix at Salesforce
Industry Computer Software
Experience
Salesforce August 2015 - Present
Scripps Networks Interactive January 2014 - August 2015
Scripps Networks Interactive June 2012 - December 2013
ExactTarget Social Media Lab February 2011 - June 2012
Lyris March 2008 - January 2011
DecisionView, Inc. April 2007 - March 2008
DecisionView Software December 2005 - April 2007
Convergys Corporation Learning Solutions June 2005 - December 2005
Convergys Corporation May 2004 - 2005
DigitalThink 1998 - 2004
Skills
Agile Methodologies, SaaS, Software Development, Software Engineering, Automation, Web Applications, Metrics, Product Management, Analytics, Collaborative Problem..., Architecture, Cloud Computing, Scalability, Agile, Enterprise Software, Agile Project Management, Solution Architecture, JavaScript, Ruby, Software Project..., SQL, Unix, Linux, Leadership, Distributed Systems, Strategy, Testing, User Experience, Ruby on Rails, Mobile Applications, Architectures
Education
University of California, Berkeley 1981 — 1986
Ph.D.
Harvey Mudd College 1977 — 1981
B.S.
Salesforce August 2015 - Present
Scripps Networks Interactive January 2014 - August 2015
Scripps Networks Interactive June 2012 - December 2013
ExactTarget Social Media Lab February 2011 - June 2012
Lyris March 2008 - January 2011
DecisionView, Inc. April 2007 - March 2008
DecisionView Software December 2005 - April 2007
Convergys Corporation Learning Solutions June 2005 - December 2005
Convergys Corporation May 2004 - 2005
DigitalThink 1998 - 2004
Skills
Agile Methodologies, SaaS, Software Development, Software Engineering, Automation, Web Applications, Metrics, Product Management, Analytics, Collaborative Problem..., Architecture, Cloud Computing, Scalability, Agile, Enterprise Software, Agile Project Management, Solution Architecture, JavaScript, Ruby, Software Project..., SQL, Unix, Linux, Leadership, Distributed Systems, Strategy, Testing, User Experience, Ruby on Rails, Mobile Applications, Architectures
Education
University of California, Berkeley 1981 — 1986
Ph.D.
Harvey Mudd College 1977 — 1981
B.S.
Srikanth (Sri) Malladi Srikanth (Sri) Malladi's Convergys Corporation Experience June 2001 - June 2003
Job Director at Federal Reserve Bank of New York
Industry Financial Services
Experience
Federal Reserve Bank of New York September 2014 - Present
Hertz August 2012 - September 2014
Macquarie Capital April 2011 - December 2012
Bank of America Merrill Lynch August 2009 - 2010
The Duschossois Group March 2009 - June 2009
Banc of America Securities June 2008 - August 2008
Microsoft June 2002 - August 2007
Convergys Corporation June 2001 - June 2003
Skills
Industrials, Investment Banking, Financial Modeling, Valuation, Due Diligence, Corporate Finance, Financial Analysis, Business Strategy, Competitive Analysis, Corporate Development, Client Interfacing, M&A experience, Strategic Planning, Management, Mentoring, High Yield Bonds, IPO, New Business Development, Product Management, Business Development, Finance, Analysis, Program Management, Market Research, Leadership, Integration, Equities, Strategy, Mergers & Acquisitions, Venture Capital, Capital Markets, Acquisitions, Financial Structuring, LBO, Emerging Markets, Acquisition Integration, Divestitures
Education
The University of Chicago Booth School of Business 2007 — 2009
MBA, Finance, Entrepreneurship, Accounting
University of Cincinnati 1998 — 2001
Masters of Engineering, Computer Engineering
Indian Institute of Technology, Madras 1994 — 1998
B.Tech, Metallurgical Engineering
Federal Reserve Bank of New York September 2014 - Present
Hertz August 2012 - September 2014
Macquarie Capital April 2011 - December 2012
Bank of America Merrill Lynch August 2009 - 2010
The Duschossois Group March 2009 - June 2009
Banc of America Securities June 2008 - August 2008
Microsoft June 2002 - August 2007
Convergys Corporation June 2001 - June 2003
Skills
Industrials, Investment Banking, Financial Modeling, Valuation, Due Diligence, Corporate Finance, Financial Analysis, Business Strategy, Competitive Analysis, Corporate Development, Client Interfacing, M&A experience, Strategic Planning, Management, Mentoring, High Yield Bonds, IPO, New Business Development, Product Management, Business Development, Finance, Analysis, Program Management, Market Research, Leadership, Integration, Equities, Strategy, Mergers & Acquisitions, Venture Capital, Capital Markets, Acquisitions, Financial Structuring, LBO, Emerging Markets, Acquisition Integration, Divestitures
Education
The University of Chicago Booth School of Business 2007 — 2009
MBA, Finance, Entrepreneurship, Accounting
University of Cincinnati 1998 — 2001
Masters of Engineering, Computer Engineering
Indian Institute of Technology, Madras 1994 — 1998
B.Tech, Metallurgical Engineering
Steven Allee Steven Allee's Convergys Corporation Experience May 1989 - September 2007
Job SAS Programmer
Industry Information Technology and Services
Experience
SRA International September 2007 - Present
Convergys Corporation May 1989 - September 2007
Electronic Data Systems July 1988 - May 1989
Computer Sciences Corporation January 1987 - July 1988
Electronic Data Systems August 1983 - January 1987
College-University Corporation March 1982 - August 1983
American United Life Insurance Company December 1977 - February 1982
Skills
Access, Apache, Graphs, HTML, SAS Programming, Windows, Mainframe, MVS, SQL, SDLC, COBOL, SAS programming, Data Warehousing, Analysis
Education
Wright State University 1987 — 1991
MA, Statistics
Indiana University Bloomington 1969 — 1977
BA, Mathematics/Statistics
SRA International September 2007 - Present
Convergys Corporation May 1989 - September 2007
Electronic Data Systems July 1988 - May 1989
Computer Sciences Corporation January 1987 - July 1988
Electronic Data Systems August 1983 - January 1987
College-University Corporation March 1982 - August 1983
American United Life Insurance Company December 1977 - February 1982
Skills
Access, Apache, Graphs, HTML, SAS Programming, Windows, Mainframe, MVS, SQL, SDLC, COBOL, SAS programming, Data Warehousing, Analysis
Education
Wright State University 1987 — 1991
MA, Statistics
Indiana University Bloomington 1969 — 1977
BA, Mathematics/Statistics
Maxine Jones Maxine Jones's Convergys Corporation Experience June 2005 - March 2006
Job Technical Support\IT at Ceridian
Industry Human Resources
Experience
Ceridian July 2008 - Present
Verizon Business January 2006 - March 2008
Convergys Corporation June 2005 - March 2006
Klasek Letter Company June 1990 - May 2005
Skills
Integration
Education
Kaplan University
Information Technology
Ceridian July 2008 - Present
Verizon Business January 2006 - March 2008
Convergys Corporation June 2005 - March 2006
Klasek Letter Company June 1990 - May 2005
Skills
Integration
Education
Kaplan University
Information Technology
Hurbert Bruhier Hurbert Bruhier's Convergys Corporation Experience April 2000 - August 2008
Job Sr. Performance Compliance Lead at Arise Virtual Solutions Inc.
Industry Telecommunications
Experience
Arise Virtual Solutions Inc. March 2015 - Present
JPay Inc July 2012 - March 2015
T-Mobile USA April 2009 - June 2012
McGladrey & Pullen September 2008 - February 2009
Convergys Corporation April 2000 - August 2008
7-Eleven Stores February 1997 - April 2000
Tropical Foods International Supermarkets January 1994 - June 1996
Skills
Process Improvement, Customer Service, Supervision, Auditing, Finance, Accounting, Outlook, US GAAP, Financial Reporting, Performance Management, QuickBooks, Internal Controls, General Ledger, PeopleSoft, Hands-on Training, Coaching, Team Building, Customer Satisfaction, Change Management, Business Analysis, Time Management, Training, Leadership, Team Leadership, Human Resources, Management, Business Process..., Customer Retention, Customer Experience, Team Management, Recruiting, Analysis, Account Management, Sales, Cross-functional Team..., Operations Management, Forecasting, Business Process, Telecommunications, CRM, Negotiation, Workforce Management, Call Centers, Vendor Management, Troubleshooting, Project Management, Payroll, Retail, Accounts Receivable
Education
Florida Atlantic University 2006 — 2008
Accounting and Business/Management
Florida Atlantic University 2005 — 2008
Bachelor of Business Administration (B.B.A.), Accounting
Arise Virtual Solutions Inc. March 2015 - Present
JPay Inc July 2012 - March 2015
T-Mobile USA April 2009 - June 2012
McGladrey & Pullen September 2008 - February 2009
Convergys Corporation April 2000 - August 2008
7-Eleven Stores February 1997 - April 2000
Tropical Foods International Supermarkets January 1994 - June 1996
Skills
Process Improvement, Customer Service, Supervision, Auditing, Finance, Accounting, Outlook, US GAAP, Financial Reporting, Performance Management, QuickBooks, Internal Controls, General Ledger, PeopleSoft, Hands-on Training, Coaching, Team Building, Customer Satisfaction, Change Management, Business Analysis, Time Management, Training, Leadership, Team Leadership, Human Resources, Management, Business Process..., Customer Retention, Customer Experience, Team Management, Recruiting, Analysis, Account Management, Sales, Cross-functional Team..., Operations Management, Forecasting, Business Process, Telecommunications, CRM, Negotiation, Workforce Management, Call Centers, Vendor Management, Troubleshooting, Project Management, Payroll, Retail, Accounts Receivable
Education
Florida Atlantic University 2006 — 2008
Accounting and Business/Management
Florida Atlantic University 2005 — 2008
Bachelor of Business Administration (B.B.A.), Accounting
Kristin Giordano Kristin Giordano's Convergys Corporation Experience February 2004 - February 2007
Job Operations Program Manager, Cox Communications
Industry Computer Software
Experience
Cox Communications 2012 - Present
Concurrent February 2007 - March 2012
Convergys Corporation February 2004 - February 2007
Radiant Systems Inc. December 1999 - January 2004
The Training Group/ The Strategies Group June 1997 - December 1999
A Glass Doctor April 1993 - June 1997
AT&T August 1990 - February 1993
Skills
Program Management, Software Project..., Multitasker, Fast Learner, Organizational..., Analytical Abilities, Collaborative Problem..., Listening Skills, Strategic Planning, Revenue Forecasting, Client Relationship..., Account Management, Sales Support
Education
Georgia State University 1994 — 1998
Bachelor of Business Administration (B.B.A.), Accounting
University of Massachusetts, Amherst 1988 — 1990
Cox Communications 2012 - Present
Concurrent February 2007 - March 2012
Convergys Corporation February 2004 - February 2007
Radiant Systems Inc. December 1999 - January 2004
The Training Group/ The Strategies Group June 1997 - December 1999
A Glass Doctor April 1993 - June 1997
AT&T August 1990 - February 1993
Skills
Program Management, Software Project..., Multitasker, Fast Learner, Organizational..., Analytical Abilities, Collaborative Problem..., Listening Skills, Strategic Planning, Revenue Forecasting, Client Relationship..., Account Management, Sales Support
Education
Georgia State University 1994 — 1998
Bachelor of Business Administration (B.B.A.), Accounting
University of Massachusetts, Amherst 1988 — 1990
Jeana Muirhead Jeana Muirhead's Convergys Corporation Experience January 1997 - January 1998
Job Nurse Recruiter, South Atlantic Division at HCA
Industry Staffing and Recruiting
Experience
HCA April 2015 - Present
PPR Talent Management Group July 2012 - April 2015
Time Warner Cable July 2008 - July 2012
ECHOSTAR SATELLITE L.L.C January 2003 - July 2008
AT&T BROADBAND January 1999 - January 2003
AT&T Broadband January 1999 - January 2001
REPUBLIC DIVERSIFIED SERVICES, INC January 1998 - January 1999
CONVERGYS CORPORATION January 1997 - January 1998
SUNSTAR ACCEPTANCE CORPORATION January 1995 - January 1997
Skills
Account Management, Applicant Tracking..., Direct Sales, Sales, Sales Operations, Call Center, Customer Retention, Management, Customer Satisfaction, Lead Generation, Cold Calling, Recruiting, Salesforce.com, Operations Management, Training, Talent Acquisition, Coaching, Call Centers, Vendor Management, Networking, Sales Process
Education
Florida State University
Bachelor of Science, Criminology and Criminal Justice
HCA April 2015 - Present
PPR Talent Management Group July 2012 - April 2015
Time Warner Cable July 2008 - July 2012
ECHOSTAR SATELLITE L.L.C January 2003 - July 2008
AT&T BROADBAND January 1999 - January 2003
AT&T Broadband January 1999 - January 2001
REPUBLIC DIVERSIFIED SERVICES, INC January 1998 - January 1999
CONVERGYS CORPORATION January 1997 - January 1998
SUNSTAR ACCEPTANCE CORPORATION January 1995 - January 1997
Skills
Account Management, Applicant Tracking..., Direct Sales, Sales, Sales Operations, Call Center, Customer Retention, Management, Customer Satisfaction, Lead Generation, Cold Calling, Recruiting, Salesforce.com, Operations Management, Training, Talent Acquisition, Coaching, Call Centers, Vendor Management, Networking, Sales Process
Education
Florida State University
Bachelor of Science, Criminology and Criminal Justice
Kareem Chapman's Convergys Corporation Experience October 2002 - May 2005
Job Comedian At Plug Entertainment
Industry Entertainment
Experience
In the dreadful world of Entertinment June 2010 - Present
Kadima Security Services May 2011 - November 2012
Foody Field Trips January 2011 - November 2012
Grand Hustle Enterntainment May 2007 - December 2010
Vemma Corporation March 2009 - March 2010
Clark Atlanta University May 2005 - March 2007
Convergy's Corporation October 2002 - May 2005
Skills
Stand-up Comedy, On-air Talent, Social Media, Entertainment, Acting, Comedy, Television, Voice Over, Marketing, Video Production, Creative Writing, Music, Customer Service, Improvisation, Video Editing, Final Cut Pro, Commercials, Screenwriting, Film Production, Emcee, PowerPoint, Film
Education
Valdosta State University 2002 — 2005
Bachelors of Arts, Criminal Justice
Valdosta State University 2001 — 2005
BS, Criminal Justice
Grambling State University
riverwood high
In the dreadful world of Entertinment June 2010 - Present
Kadima Security Services May 2011 - November 2012
Foody Field Trips January 2011 - November 2012
Grand Hustle Enterntainment May 2007 - December 2010
Vemma Corporation March 2009 - March 2010
Clark Atlanta University May 2005 - March 2007
Convergy's Corporation October 2002 - May 2005
Skills
Stand-up Comedy, On-air Talent, Social Media, Entertainment, Acting, Comedy, Television, Voice Over, Marketing, Video Production, Creative Writing, Music, Customer Service, Improvisation, Video Editing, Final Cut Pro, Commercials, Screenwriting, Film Production, Emcee, PowerPoint, Film
Education
Valdosta State University 2002 — 2005
Bachelors of Arts, Criminal Justice
Valdosta State University 2001 — 2005
BS, Criminal Justice
Grambling State University
riverwood high
Jane Garvey Jane Garvey's Convergys Corporation Experience September 1999 - December 2007
Job Marketing and Corporate Communications Executive
Industry Marketing and Advertising
Experience
Cincinnati Childrens Hospital Medical Center April 2008 - Present
Convergys Corporation September 1999 - December 2007
Convergys 1999 - 2005
Chiquita Brands International 1988 - 1999
Time Warner Inc. September 1982 - May 1988
HBO August 1984 - May 1987
Skills
Public Relations, Internal Communications, Marketing, Program Management, Integrated Marketing, Corporate Communications, Crisis Communications, Media Relations, Strategic Communications, Strategic Planning, Non-profits, Marketing Communications, Sales, Strategy, Leadership, Advertising, Nonprofits
Education
Harvard Business School 1980 — 1982
mba
Williams College 1974 — 1978
Bachelor of Arts (B.A.), religion and art history
Seven Hills School
Cincinnati Childrens Hospital Medical Center April 2008 - Present
Convergys Corporation September 1999 - December 2007
Convergys 1999 - 2005
Chiquita Brands International 1988 - 1999
Time Warner Inc. September 1982 - May 1988
HBO August 1984 - May 1987
Skills
Public Relations, Internal Communications, Marketing, Program Management, Integrated Marketing, Corporate Communications, Crisis Communications, Media Relations, Strategic Communications, Strategic Planning, Non-profits, Marketing Communications, Sales, Strategy, Leadership, Advertising, Nonprofits
Education
Harvard Business School 1980 — 1982
mba
Williams College 1974 — 1978
Bachelor of Arts (B.A.), religion and art history
Seven Hills School
Mike Donley Mike Donley's Convergys Corporation Experience December 2003 - December 2004
Job Major Market Implementation Analyst II
Industry Human Resources
Experience
Paycor March 2015 - Present
NGA Human Resources April 2012 - March 2015
Northgate Arinso June 2009 - April 2012
Convergys November 2006 - June 2010
Convergys December 2004 - November 2006
Convergys December 2003 - December 2004
Convergys Corporation December 2003 - December 2004
Convergys August 1998 - December 2003
Skills
Process Improvement, Leadership, BPO, Service Delivery, Vendor Management, Outsourcing, Change Management, Call Center, Offshoring, Workforce Management, Transition Management, Program Management, Integration, Management, Call Centers, Recruiting, Disaster Recovery, HRIS, Business Process, Personnel Management, Project Planning, Employee Benefits, ITIL, Business Analysis, Business Process..., SAP HR, IT Management, Strategy, SAP, SharePoint, Quality Assurance, Telecommunications, CRM, ERP, Sla, Payroll, Performance Management, Resource Management, Account Management, Business Transformation, HRO, Requirements Analysis, Shared Services, Team Management, Human Resources, Team Leadership, Project Management, Business Intelligence, SLA
Education
Florida State College of Jacksonville 2012 — 2016
Bachelor of Business Administration (B.B.A.)
Florida State College at Jacksonville 1996 — 1998
Sandalwood High School 1995 — 1998
Paycor March 2015 - Present
NGA Human Resources April 2012 - March 2015
Northgate Arinso June 2009 - April 2012
Convergys November 2006 - June 2010
Convergys December 2004 - November 2006
Convergys December 2003 - December 2004
Convergys Corporation December 2003 - December 2004
Convergys August 1998 - December 2003
Skills
Process Improvement, Leadership, BPO, Service Delivery, Vendor Management, Outsourcing, Change Management, Call Center, Offshoring, Workforce Management, Transition Management, Program Management, Integration, Management, Call Centers, Recruiting, Disaster Recovery, HRIS, Business Process, Personnel Management, Project Planning, Employee Benefits, ITIL, Business Analysis, Business Process..., SAP HR, IT Management, Strategy, SAP, SharePoint, Quality Assurance, Telecommunications, CRM, ERP, Sla, Payroll, Performance Management, Resource Management, Account Management, Business Transformation, HRO, Requirements Analysis, Shared Services, Team Management, Human Resources, Team Leadership, Project Management, Business Intelligence, SLA
Education
Florida State College of Jacksonville 2012 — 2016
Bachelor of Business Administration (B.B.A.)
Florida State College at Jacksonville 1996 — 1998
Sandalwood High School 1995 — 1998
Stephanie Price, SPHR Stephanie Price, SPHR's Convergys Corporation Experience March 2003 - December 2009
Job Sr. HR Program Manager at USAA
Industry Human Resources
Experience
USAA December 2012 - Present
Darden Restaurants August 2011 - November 2012
Ceridian July 2010 - July 2011
Convergys Corporation March 2003 - December 2009
SPX Corporation January 2002 - January 2003
Ingersoll Rand January 2000 - December 2001
Bank of America February 1999 - January 2000
Bank of America March 1998 - February 1999
Bank of America February 1997 - April 1998
Bank of America April 1994 - February 1997
Skills
Performance Management, Human Resources, Change Management, HRIS, Process Improvement, Outsourcing, Recruiting, Management, Personnel Management, Strategy, Cross-functional Team..., Business Process, Employee Benefits, Consulting, Leadership, Vendor Management, Project Management, Organizational..., Succession Planning, Process Design, Talent Management, SAP, Integration, Training, Call Centers, Management Consulting, Payroll, Software Documentation, Deferred Compensation, Agile & Waterfall..., Workday
Education
Florida State University 2004 — 2007
MA, Human Resource Development and Adult Education, 4.0
University of North Florida 1991 — 1995
BA, Sociology
USAA December 2012 - Present
Darden Restaurants August 2011 - November 2012
Ceridian July 2010 - July 2011
Convergys Corporation March 2003 - December 2009
SPX Corporation January 2002 - January 2003
Ingersoll Rand January 2000 - December 2001
Bank of America February 1999 - January 2000
Bank of America March 1998 - February 1999
Bank of America February 1997 - April 1998
Bank of America April 1994 - February 1997
Skills
Performance Management, Human Resources, Change Management, HRIS, Process Improvement, Outsourcing, Recruiting, Management, Personnel Management, Strategy, Cross-functional Team..., Business Process, Employee Benefits, Consulting, Leadership, Vendor Management, Project Management, Organizational..., Succession Planning, Process Design, Talent Management, SAP, Integration, Training, Call Centers, Management Consulting, Payroll, Software Documentation, Deferred Compensation, Agile & Waterfall..., Workday
Education
Florida State University 2004 — 2007
MA, Human Resource Development and Adult Education, 4.0
University of North Florida 1991 — 1995
BA, Sociology
Kimberley Pruitt Kimberley Pruitt's Convergys Corporation Experience December 2005 - January 2007
Job Clinical Medical Assistant at Georgia Northside ENT
Industry Medical Practice
Experience
Northside ENT March 2012 - Present
Ear Nose Throat and Audiology Associates of the Carolinas April 2010 - March 2012
Talent Tree Staffing Agency April 2008 - August 2009
Wachovia Corporation January 2007 - November 2007
Convergys Corporation December 2005 - January 2007
Gould Child Development Inc August 2002 - October 2005
Skills
Microsoft Office, Customer Satisfaction, Research, Vital Signs, Data Entry, Customer Service, Outlook, Software Documentation, Microsoft Excel, Microsoft Word, PowerPoint, Process Improvement, Team Leadership, Team Building, Management, Accounting, Windows, Project Management, Call Center
Education
King's College 2009 — 2011
A.A.S. Degree, Medical Assisting
King's College Charlotte, NC 2009 — 2010
Associates of Applied Science, Certified Medical Assisting
Dumas High School 1996 — 1999
High School Diploma, Academics
Northside ENT March 2012 - Present
Ear Nose Throat and Audiology Associates of the Carolinas April 2010 - March 2012
Talent Tree Staffing Agency April 2008 - August 2009
Wachovia Corporation January 2007 - November 2007
Convergys Corporation December 2005 - January 2007
Gould Child Development Inc August 2002 - October 2005
Skills
Microsoft Office, Customer Satisfaction, Research, Vital Signs, Data Entry, Customer Service, Outlook, Software Documentation, Microsoft Excel, Microsoft Word, PowerPoint, Process Improvement, Team Leadership, Team Building, Management, Accounting, Windows, Project Management, Call Center
Education
King's College 2009 — 2011
A.A.S. Degree, Medical Assisting
King's College Charlotte, NC 2009 — 2010
Associates of Applied Science, Certified Medical Assisting
Dumas High School 1996 — 1999
High School Diploma, Academics
Joe Forrester's Convergys Corporation Experience January 2001 - January 2007
Job
Industry Information Technology and Services
Experience
Acxiom March 2015 - Present
Acxiom April 2014 - March 2015
Acxiom April 2009 - April 2014
Acxiom Corporation January 2007 - April 2009
Convergys Corporation January 2001 - January 2007
Skills
Technical Leadership, Strategic Leadership, RFP, Strategic Partnerships, Product Development, Java Web Services, Perl, Java, Windows, Data Center, Vendor Management, Vendor Relationships, Third Party Vendor..., SQL, Software Development, CRM, Enterprise Architecture, Integration, Strategy, Databases, Pre-sales, Security, Linux, Consulting, Leadership, Solution Architecture, SDLC, Data Warehousing, Shell Scripting, Unix, SaaS, Agile Methodologies, ITIL, IT Strategy, SOA, Scrum, Professional Services, XML, Architectures, Enterprise Software, Disaster Recovery, Database Design, ETL, IT Management, Strategic Planning, Analytics, Product Management, Microsoft SQL Server, Oracle, Program Management
Education
Eastern Illinois University 1996 — 2000
Bachelor or Science, Computer Management
Acxiom March 2015 - Present
Acxiom April 2014 - March 2015
Acxiom April 2009 - April 2014
Acxiom Corporation January 2007 - April 2009
Convergys Corporation January 2001 - January 2007
Skills
Technical Leadership, Strategic Leadership, RFP, Strategic Partnerships, Product Development, Java Web Services, Perl, Java, Windows, Data Center, Vendor Management, Vendor Relationships, Third Party Vendor..., SQL, Software Development, CRM, Enterprise Architecture, Integration, Strategy, Databases, Pre-sales, Security, Linux, Consulting, Leadership, Solution Architecture, SDLC, Data Warehousing, Shell Scripting, Unix, SaaS, Agile Methodologies, ITIL, IT Strategy, SOA, Scrum, Professional Services, XML, Architectures, Enterprise Software, Disaster Recovery, Database Design, ETL, IT Management, Strategic Planning, Analytics, Product Management, Microsoft SQL Server, Oracle, Program Management
Education
Eastern Illinois University 1996 — 2000
Bachelor or Science, Computer Management
Mark Andrew Garner Mark Andrew Garner's Convergys Corporation Experience January 2011 - April 2011
Job Legal Services Professional
Industry Legal Services
Experience
The Laredo-Webb County Bar Association April 2011 - Present
Altgelt Law Office April 2011 - Present
TAMIU-Adelante AmeriCorps September 2010 - July 2011
Convergys Corporation January 2011 - April 2011
Sandia National Laboratories June 2010 - August 2010
Texas A&M International University November 2009 - May 2010
Skills
Paralegal, Graphic Design, Microsoft Office, Event Planning, Event Marketing, Social Networking, Social Media, Public Speaking, Facebook, PowerPoint, Fundraising, Customer Service, Research, Management, Nonprofits, Teamwork
Education
Texas A&M International University 2009 — 2013
BA, Political Science, Pre-Law
Armand Hammer United World College of the American West 2007 — 2009
International Baccalaureate Diploma
Harvard University 2007 — 2007
The Laredo-Webb County Bar Association April 2011 - Present
Altgelt Law Office April 2011 - Present
TAMIU-Adelante AmeriCorps September 2010 - July 2011
Convergys Corporation January 2011 - April 2011
Sandia National Laboratories June 2010 - August 2010
Texas A&M International University November 2009 - May 2010
Skills
Paralegal, Graphic Design, Microsoft Office, Event Planning, Event Marketing, Social Networking, Social Media, Public Speaking, Facebook, PowerPoint, Fundraising, Customer Service, Research, Management, Nonprofits, Teamwork
Education
Texas A&M International University 2009 — 2013
BA, Political Science, Pre-Law
Armand Hammer United World College of the American West 2007 — 2009
International Baccalaureate Diploma
Harvard University 2007 — 2007
Susan Harsh Susan Harsh's Convergys Corporation Experience March 2009 - January 2011
Job Consumer Services Professional
Industry Consumer Services
Experience
Convergys Corporation March 2009 - January 2011
Wal-Mart Associates, Inc April 2002 - March 2009
Skills
Keyboarding, 10 Key, Marketing Communications, Data Entry, Office Administration, Administrative..., Outlook, Medical Billing, Online Research, Benefits Administration, People-oriented, People Skills, Customer Retention, Medical Records, Teamwork, Spreadsheets, Process Scheduler, Volunteering
Education
Lane Community College 1990 — 1991
General Studies in office Management, Office Management
Trend College,Eugene 1989 — 1990
Certificate, Professional Office Management
Convergys Corporation March 2009 - January 2011
Wal-Mart Associates, Inc April 2002 - March 2009
Skills
Keyboarding, 10 Key, Marketing Communications, Data Entry, Office Administration, Administrative..., Outlook, Medical Billing, Online Research, Benefits Administration, People-oriented, People Skills, Customer Retention, Medical Records, Teamwork, Spreadsheets, Process Scheduler, Volunteering
Education
Lane Community College 1990 — 1991
General Studies in office Management, Office Management
Trend College,Eugene 1989 — 1990
Certificate, Professional Office Management
Mary Njoka, MPM Mary Njoka, MPM's Convergys Corporation Experience January 2000 - January 2003
Job Sr. Project Coordinator at Blue Cross and Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas
Industry Information Technology and Services
Experience
Sath Technologies Inc March 2012 - February 2013
ADP Dealer Services October 2005 - June 2012
ADP October 2005 - March 2012
ADP November 2003 - October 2005
ADP November 2003 - October 2005
Convergys Corporation January 2000 - January 2003
Convergys January 2000 - January 2003
Convergys 2000 - 2003
CHICAGO RAWHIDE January 1997 - January 2000
Chicago Rawhide 1998 - 2000
Skills
Software Documentation, Troubleshooting, Testing, Access, Requirements Analysis, Technical Support, Microsoft SQL Server, Servers, Databases, Project Management, Software Installation, Visio, Business Process, ERP, Windows XP, Security, Project Implementation, Data Migration, Printers, Computer Hardware, VPN, Lotus Notes, Leadership, Management, Customer Satisfaction, Data Conversion, Compliance Management, Microsoft 365, MS Project 2010, SharePoint, Microsoft Excel, Vlookup, MS Excel Pivot Tables
Education
2011 Keller Graduate School of Management 2009 — 2011
Master, Project Management; Management
Keller Graduate School of Management of DeVry University 2009 — 2011
MPM, Project Management
Roosevelt University 1997 — 1998
ABA Approved, Paralegal
Roosevelt University 1988 — 1992
BA, HealthCare Management
Roosevelt University 1988 — 1992
Bachelor, Public Administration; Management
CCAST Bambili, Cameroon
Sath Technologies Inc March 2012 - February 2013
ADP Dealer Services October 2005 - June 2012
ADP October 2005 - March 2012
ADP November 2003 - October 2005
ADP November 2003 - October 2005
Convergys Corporation January 2000 - January 2003
Convergys January 2000 - January 2003
Convergys 2000 - 2003
CHICAGO RAWHIDE January 1997 - January 2000
Chicago Rawhide 1998 - 2000
Skills
Software Documentation, Troubleshooting, Testing, Access, Requirements Analysis, Technical Support, Microsoft SQL Server, Servers, Databases, Project Management, Software Installation, Visio, Business Process, ERP, Windows XP, Security, Project Implementation, Data Migration, Printers, Computer Hardware, VPN, Lotus Notes, Leadership, Management, Customer Satisfaction, Data Conversion, Compliance Management, Microsoft 365, MS Project 2010, SharePoint, Microsoft Excel, Vlookup, MS Excel Pivot Tables
Education
2011 Keller Graduate School of Management 2009 — 2011
Master, Project Management; Management
Keller Graduate School of Management of DeVry University 2009 — 2011
MPM, Project Management
Roosevelt University 1997 — 1998
ABA Approved, Paralegal
Roosevelt University 1988 — 1992
BA, HealthCare Management
Roosevelt University 1988 — 1992
Bachelor, Public Administration; Management
CCAST Bambili, Cameroon
Amie L Petway's Convergys Corporation Experience May 2015 - Present
Job Cake Decorator at Sweet Dreams by Lovelle
Industry Outsourcing/Offshoring
Experience
Convergys Corporation May 2015 - Present
Sweet Dreams by Lovelle October 1998 - Present
Convergys July 2007 - May 2015
Convergys May 2012 - September 2013
Seven Springs Mountain Resort December 2009 - February 2010
Skills
Data Entry, Microsoft Office, Customer Service, Customer Satisfaction, PowerPoint, Training, Community Outreach, Access, Leadership, Public Speaking, Process Improvement, Event Planning, Human Resources, Strategic Planning, Team Building, Social Networking, Project Management, Microsoft Excel, Outlook, Microsoft Word, Employee Relations, Coaching, Recruiting, Software Documentation
Education
Johnson and Wales University 2008 — 2012
BS, Baking & Pastry Arts & Food Service Mgmt
North Carolina Agricultural and Technical State University
Elementary Education and Teaching
Convergys Corporation May 2015 - Present
Sweet Dreams by Lovelle October 1998 - Present
Convergys July 2007 - May 2015
Convergys May 2012 - September 2013
Seven Springs Mountain Resort December 2009 - February 2010
Skills
Data Entry, Microsoft Office, Customer Service, Customer Satisfaction, PowerPoint, Training, Community Outreach, Access, Leadership, Public Speaking, Process Improvement, Event Planning, Human Resources, Strategic Planning, Team Building, Social Networking, Project Management, Microsoft Excel, Outlook, Microsoft Word, Employee Relations, Coaching, Recruiting, Software Documentation
Education
Johnson and Wales University 2008 — 2012
BS, Baking & Pastry Arts & Food Service Mgmt
North Carolina Agricultural and Technical State University
Elementary Education and Teaching
DARYL L. CLARK II DARYL L. CLARK II's Convergys Corporation Experience May 2005 - May 2010
Job Trainer/Facilitator/Instructional Design at Policy Studies
Industry Professional Training & Coaching
Experience
Itegrity Staffing Solutions September 2011 - December 2011
Policy Studies July 2010 - September 2011
Convergys May 2005 - May 2010
Convergys Corporation May 2005 - May 2010
Applebee's Restaurant April 2005 - August 2006
Memorial Healthcare Systems November 1997 - March 2005
Education
Fisk University 1995 — 1996
Some College Cousework Completed, Education
Fisk UniversitySome college
Itegrity Staffing Solutions September 2011 - December 2011
Policy Studies July 2010 - September 2011
Convergys May 2005 - May 2010
Convergys Corporation May 2005 - May 2010
Applebee's Restaurant April 2005 - August 2006
Memorial Healthcare Systems November 1997 - March 2005
Education
Fisk University 1995 — 1996
Some College Cousework Completed, Education
Fisk UniversitySome college
Dale Gilbreath Dale Gilbreath's Convergys Corporation Experience November 1997 - November 2005
Job Senior Manager, Workforce Management at Convergys
Industry Outsourcing/Offshoring
Experience
DirectLine Technologies, Inc December 2007 - November 2010
Convergys Corporation November 1997 - November 2005
United States Marine Corps November 1991 - November 1995
Skills
CRM, Cross-functional Team..., Strategy, Business Development, Business Process, Management, Call Centers, Continuous Improvement, Leadership, Customer Service, Vendor Management, Outsourcing, Operations Management, Business Process..., Process Improvement, Performance Management, Workforce Management, Customer Experience, Team Management, Customer Satisfaction, BPO, Service Delivery, Training, Customer Retention, Telecommunications
Education
University of Phoenix 2000 — 2001
Business Administration and Management, General
Georgia Institute of Technology 1987 — 1991
BA, Business Management
DirectLine Technologies, Inc December 2007 - November 2010
Convergys Corporation November 1997 - November 2005
United States Marine Corps November 1991 - November 1995
Skills
CRM, Cross-functional Team..., Strategy, Business Development, Business Process, Management, Call Centers, Continuous Improvement, Leadership, Customer Service, Vendor Management, Outsourcing, Operations Management, Business Process..., Process Improvement, Performance Management, Workforce Management, Customer Experience, Team Management, Customer Satisfaction, BPO, Service Delivery, Training, Customer Retention, Telecommunications
Education
University of Phoenix 2000 — 2001
Business Administration and Management, General
Georgia Institute of Technology 1987 — 1991
BA, Business Management
Jeff Northup, PMP Jeff Northup, PMP's Convergys Corporation Experience May 2007 - May 2012
Job Director of Business Process at Convergys
Industry Outsourcing/Offshoring
Experience
Convergys September 2014 - Present
Convergys May 2012 - September 2014
Miami University Computer Science and Software Engineering October 2012 - April 2013
Convergys Corporation May 2007 - May 2012
Association of Corporate Counsel April 2012 - April 2012
Miami University Computer Science and Software Engineering Department October 2011 - March 2012
PMI Southwest Ohio Chapter November 2010 - February 2012
Miami University Computer Science and Software Engineering Department January 2011 - March 2011
Convergys February 2005 - May 2007
Convergys Corporation October 2004 - February 2005
Skills
PMP, Vendor Management, Contract Negotiation, Contract Development, Program Management, Project Portfolio..., Strategic Analysis, Seeing The Big Picture, Risk Analysis, SharePoint Designer, Business Management, Technical Architecture, Document Drafting, Legal Compliance, Event Planning, Instructor-led Training, Supplier Negotiations, Customer Negotiations, Requirements Analysis, Business Process..., Project Planning, Project Implementation, Team Leadership, Cross-functional Team..., Matrix Management, Business Case..., Marketing Strategy, Strategic Sourcing, IT Management, IT Operations, Outsourcing, Budget Management, Technical Writing, Risk Management, Cost Management, Software Design, Consensus Building, Building Relationships, Team Building, Contract Review, Process Review, Business Analysis, Negotiation, Project Management, Management, Leadership, Enterprise Software, Budgets, SharePoint, Process Improvement
Education
Kent State University 2013 — 2018
Master of Science in Knowledge Management, Knowledge Management
The George Washington University 1997 — 2000
Master's Certificate in Project Management
Miami University 1985 — 1989
B.S. in Applied Science, Systems Analysis
Gallia Academy High School 1981 — 1985
Convergys September 2014 - Present
Convergys May 2012 - September 2014
Miami University Computer Science and Software Engineering October 2012 - April 2013
Convergys Corporation May 2007 - May 2012
Association of Corporate Counsel April 2012 - April 2012
Miami University Computer Science and Software Engineering Department October 2011 - March 2012
PMI Southwest Ohio Chapter November 2010 - February 2012
Miami University Computer Science and Software Engineering Department January 2011 - March 2011
Convergys February 2005 - May 2007
Convergys Corporation October 2004 - February 2005
Skills
PMP, Vendor Management, Contract Negotiation, Contract Development, Program Management, Project Portfolio..., Strategic Analysis, Seeing The Big Picture, Risk Analysis, SharePoint Designer, Business Management, Technical Architecture, Document Drafting, Legal Compliance, Event Planning, Instructor-led Training, Supplier Negotiations, Customer Negotiations, Requirements Analysis, Business Process..., Project Planning, Project Implementation, Team Leadership, Cross-functional Team..., Matrix Management, Business Case..., Marketing Strategy, Strategic Sourcing, IT Management, IT Operations, Outsourcing, Budget Management, Technical Writing, Risk Management, Cost Management, Software Design, Consensus Building, Building Relationships, Team Building, Contract Review, Process Review, Business Analysis, Negotiation, Project Management, Management, Leadership, Enterprise Software, Budgets, SharePoint, Process Improvement
Education
Kent State University 2013 — 2018
Master of Science in Knowledge Management, Knowledge Management
The George Washington University 1997 — 2000
Master's Certificate in Project Management
Miami University 1985 — 1989
B.S. in Applied Science, Systems Analysis
Gallia Academy High School 1981 — 1985
Mike Serpan's Convergys Corporation Experience 2006 - August 2010
Job VP Account Management at Convergys
Industry Consumer Services
Experience
Convergys July 2010 - Present
Convergys Corporation 2006 - August 2010
Convergys Corporation 2003 - 2006
Convergys Corporation 2000 - 2002
Convergys Corporation 1998 - 2000
.. 1994 - 1998
AT&T American Transtech (now Convergys) 1991 - 1994
ATT 1989 - 1992
Skills
BPO, Call Center, Offshoring, CRM, Vendor Management, Call Centers, Business Development, Inbound Marketing, Lead Generation, Customer Satisfaction, Contact Centers, Sales, Customer Experience, Program Management, Workforce Management, Outsourcing, Business Intelligence, Leadership, SaaS, Business Process..., Professional Services, Telecommunications, Customer Retention, Service Delivery, Account Management, Cross-functional Team..., Solution Selling, Strategic Partnerships, Strategy, Salesforce.com, Team Management, Product Management, P&L Management, Sales Process, Executive Management, Analytics, Go-to-market Strategy, Management, Sales Operations
Education
Kansas State University 1982 — 1987
BS, Marketing
Convergys July 2010 - Present
Convergys Corporation 2006 - August 2010
Convergys Corporation 2003 - 2006
Convergys Corporation 2000 - 2002
Convergys Corporation 1998 - 2000
.. 1994 - 1998
AT&T American Transtech (now Convergys) 1991 - 1994
ATT 1989 - 1992
Skills
BPO, Call Center, Offshoring, CRM, Vendor Management, Call Centers, Business Development, Inbound Marketing, Lead Generation, Customer Satisfaction, Contact Centers, Sales, Customer Experience, Program Management, Workforce Management, Outsourcing, Business Intelligence, Leadership, SaaS, Business Process..., Professional Services, Telecommunications, Customer Retention, Service Delivery, Account Management, Cross-functional Team..., Solution Selling, Strategic Partnerships, Strategy, Salesforce.com, Team Management, Product Management, P&L Management, Sales Process, Executive Management, Analytics, Go-to-market Strategy, Management, Sales Operations
Education
Kansas State University 1982 — 1987
BS, Marketing
Amy Barr Amy Barr's Convergys Corporation Experience 2000 - 2002
Job Director Corporate Communications at Life and Specialty Ventures, LLC
Industry Insurance
Experience
Life and Specialty Ventures, LLC 2009 - Present
Life and Specialty Ventures, LLC 2008 - 2009
Blue Cross and Blue Shield of Florida 2002 - 2008
Convergys Corporation 2000 - 2002
Convergys Corporation 1997 - 2000
Blue Cross and Blue Shield of Florida 1993 - 1997
March of Dimes 1993 - 1993
Education
Jacksonville University 1990 — 1992
Bachelor of Arts, Cum Laude, Public Relations
Florida State College at Jacksonville 1987 — 1990
General
Life and Specialty Ventures, LLC 2009 - Present
Life and Specialty Ventures, LLC 2008 - 2009
Blue Cross and Blue Shield of Florida 2002 - 2008
Convergys Corporation 2000 - 2002
Convergys Corporation 1997 - 2000
Blue Cross and Blue Shield of Florida 1993 - 1997
March of Dimes 1993 - 1993
Education
Jacksonville University 1990 — 1992
Bachelor of Arts, Cum Laude, Public Relations
Florida State College at Jacksonville 1987 — 1990
General
Eric Blumberg's Convergys Corporation Experience December 2009 - March 2010
Job Support Analyst 2 Lead QA at My Vision Express®
Industry Computer Networking
Experience
My Vision Express® November 2014 - Present
Insight Software LLC September 2012 - Present
Arise Virtual Solutions March 2010 - September 2012
Convergys December 2009 - March 2010
Convergys Corporation December 2009 - March 2010
Convergys Corporation December 2008 - December 2009
Convergys October 2008 - December 2008
Convergys Coporation August 2008 - October 2008
Florida Multimedia April 2008 - August 2008
2008 Florida Multimedia March 2008 - August 2008
Skills
WFM, Avaya, Avaya IP Telephony, Avaya Communication..., Windows 7, Windows Vista, Windows, Microsoft Office, Microsoft Excel, Microsoft Word, Typing, Technology, Mobile Devices, Mobile Applications, Mobile Communications, Mobile Internet, Master Scheduling, Workforce Management, Workforce Planning, SEO, E-commerce SEO, Data Analysis, Call Center, Call Centers, Technical Support, Troubleshooting
Education
Nova Southeastern University 2009 — 2012
MBA, Business and entreprenuership
Nova Southeastern University 2009 — 2012
Master of Business and Entrepreneurship
Florida State University 2004 — 2008
Bachelor of Science, Political Science and Social Science
Florida State University 2004 — 2008
Bachelors of Science, Political Science and Social Science
My Vision Express® November 2014 - Present
Insight Software LLC September 2012 - Present
Arise Virtual Solutions March 2010 - September 2012
Convergys December 2009 - March 2010
Convergys Corporation December 2009 - March 2010
Convergys Corporation December 2008 - December 2009
Convergys October 2008 - December 2008
Convergys Coporation August 2008 - October 2008
Florida Multimedia April 2008 - August 2008
2008 Florida Multimedia March 2008 - August 2008
Skills
WFM, Avaya, Avaya IP Telephony, Avaya Communication..., Windows 7, Windows Vista, Windows, Microsoft Office, Microsoft Excel, Microsoft Word, Typing, Technology, Mobile Devices, Mobile Applications, Mobile Communications, Mobile Internet, Master Scheduling, Workforce Management, Workforce Planning, SEO, E-commerce SEO, Data Analysis, Call Center, Call Centers, Technical Support, Troubleshooting
Education
Nova Southeastern University 2009 — 2012
MBA, Business and entreprenuership
Nova Southeastern University 2009 — 2012
Master of Business and Entrepreneurship
Florida State University 2004 — 2008
Bachelor of Science, Political Science and Social Science
Florida State University 2004 — 2008
Bachelors of Science, Political Science and Social Science
Taylor (Shanks) Wallace's Convergys Corporation Experience July 2009 - August 2009
Job Assistant Director, Event Production at Miami University
Industry Events Services
Experience
Miami University January 2015 - Present
Taylor Shanks July 2014 - Present
Fifth Third Bank October 2014 - January 2015
Elevation Church December 2013 - June 2014
Mosaic, LA July 2013 - December 2013
Fairhaven Church June 2010 - July 2012
Ichthus Music Festival June 2009 - June 2012
Graeter's Ice Cream March 2005 - August 2010
Indiana Wesleyan University August 2007 - May 2010
Convergy's Corporation July 2009 - August 2009
Skills
Leadership Development, Event Planning, Plannning, Networking, Community Outreach, Public Speaking, Non-profits, Volunteer Management, Teaching, Fundraising, Social Media, Microsoft Office, Research, Social Networking, Leadership, Event Management, PowerPoint, Preaching, Public Relations, Team Building, Customer Service, Staff Development, Time Management, Theology, Microsoft Word, Microsoft Excel, Photography, Discipleship, Higher Education, Program Development, Grant Writing, Editing, Team Management, Live Event Producer, Project Management, Nonprofits, Training, Management
Education
Fuller Theological Seminary 2011 — 2013
Master’s Degree, Christian Leadership
Indiana Wesleyan University 2007 — 2010
Bachelor of Arts, Christian Ministries
The Miami Valley School 2002 — 2006
High School Diploma
Miami University January 2015 - Present
Taylor Shanks July 2014 - Present
Fifth Third Bank October 2014 - January 2015
Elevation Church December 2013 - June 2014
Mosaic, LA July 2013 - December 2013
Fairhaven Church June 2010 - July 2012
Ichthus Music Festival June 2009 - June 2012
Graeter's Ice Cream March 2005 - August 2010
Indiana Wesleyan University August 2007 - May 2010
Convergy's Corporation July 2009 - August 2009
Skills
Leadership Development, Event Planning, Plannning, Networking, Community Outreach, Public Speaking, Non-profits, Volunteer Management, Teaching, Fundraising, Social Media, Microsoft Office, Research, Social Networking, Leadership, Event Management, PowerPoint, Preaching, Public Relations, Team Building, Customer Service, Staff Development, Time Management, Theology, Microsoft Word, Microsoft Excel, Photography, Discipleship, Higher Education, Program Development, Grant Writing, Editing, Team Management, Live Event Producer, Project Management, Nonprofits, Training, Management
Education
Fuller Theological Seminary 2011 — 2013
Master’s Degree, Christian Leadership
Indiana Wesleyan University 2007 — 2010
Bachelor of Arts, Christian Ministries
The Miami Valley School 2002 — 2006
High School Diploma
Vivian Robarts's Convergys Corporation Experience September 2008 - Present
Job Senior Solutions Consultant
Industry Outsourcing/Offshoring
Experience
Convergys Corporation September 2008 - Present
Convergys Corporation September 2000 - September 2008
Convergys September 1998 - September 2000
AT&T September 1992 - September 1998
AT&T April 1989 - September 1992
Skills
Strategic Leadership..., Business Development..., Strategic Planning..., Business..., Organizational Leader, Project Planning, Management, Operations Management, Management Due Diligence, Business Process, Call Centers, Contract Negotiation, Employee Management, Hiring Employees, Organizational..., Solution Development, Creative Solutions, Marketing, Business Innovation, Manage Client..., Client Presentation, Client Relations Skills, Client Development, Cross Functional..., Cross Functional..., Employee Training, Coaching, Staff Development, New Business Development, Global Business..., Strategic Consulting, Proposal Writing, Collaborative Problem..., Cross-functional Team..., Strategic Communications, Directing Teams, Communication Skills, Microsoft Excel, Microsoft Office, Microsoft Office 2007, PowerPoint, Business Requirements, Data Analysis, Pricing Strategy, Bid Pricing, Value Based Selling, Sales Operations, Sales Support Tools, Award Winner, Driven By Results
Education
Liberty University 2013 — 2015
Bachelor of Business Administration (BBA), Business Administration and Management, General
Jacksonville University 1990 — 1992
Business Administration and Management, General
Florida College
Convergys Corporation September 2008 - Present
Convergys Corporation September 2000 - September 2008
Convergys September 1998 - September 2000
AT&T September 1992 - September 1998
AT&T April 1989 - September 1992
Skills
Strategic Leadership..., Business Development..., Strategic Planning..., Business..., Organizational Leader, Project Planning, Management, Operations Management, Management Due Diligence, Business Process, Call Centers, Contract Negotiation, Employee Management, Hiring Employees, Organizational..., Solution Development, Creative Solutions, Marketing, Business Innovation, Manage Client..., Client Presentation, Client Relations Skills, Client Development, Cross Functional..., Cross Functional..., Employee Training, Coaching, Staff Development, New Business Development, Global Business..., Strategic Consulting, Proposal Writing, Collaborative Problem..., Cross-functional Team..., Strategic Communications, Directing Teams, Communication Skills, Microsoft Excel, Microsoft Office, Microsoft Office 2007, PowerPoint, Business Requirements, Data Analysis, Pricing Strategy, Bid Pricing, Value Based Selling, Sales Operations, Sales Support Tools, Award Winner, Driven By Results
Education
Liberty University 2013 — 2015
Bachelor of Business Administration (BBA), Business Administration and Management, General
Jacksonville University 1990 — 1992
Business Administration and Management, General
Florida College
Jaysir Rudarvik Jaysir Rudarvik's Convergys Corporation Experience June 2008 - April 2012
Job Independent Consultant
Industry Management Consulting
Experience
Greenleaf Nursery Company November 2002 - Present
Convergys Corporation June 2008 - April 2012
ECLARO INTL March 2010 - August 2011
Convergys June 2008 - March 2010
PRC, LLC October 2006 - June 2008
PRC LLC December 2002 - October 2006
Convergys April 2001 - November 2002
Germfree Laboratories Inc July 1990 - December 2000
Skills
Technical Writing, IEX Administration, MS Excel-Expert User, Call Center, IEX
Education
St. Thomas University 1994 — 1997
Florida International University
St Thomas University
Greenleaf Nursery Company November 2002 - Present
Convergys Corporation June 2008 - April 2012
ECLARO INTL March 2010 - August 2011
Convergys June 2008 - March 2010
PRC, LLC October 2006 - June 2008
PRC LLC December 2002 - October 2006
Convergys April 2001 - November 2002
Germfree Laboratories Inc July 1990 - December 2000
Skills
Technical Writing, IEX Administration, MS Excel-Expert User, Call Center, IEX
Education
St. Thomas University 1994 — 1997
Florida International University
St Thomas University
Raja Hebbar Raja Hebbar's Convergys Corporation Experience December 1999 - August 2005
Job Principal & founder, enQuBit Solutions Inc.
Industry Telecommunications
Experience
enQuBit Solutions, Inc. June 2007 - Present
TMNG Global 2011 - 2011
Convergys August 2005 - November 2006
Convergys Corporation December 1999 - August 2005
Convergys October 1997 - November 1999
Convergys Corporation July 1993 - September 1997
AT&T Bell Labs & AGS Information Services April 1986 - May 1992
PSI Data Systems Pvt Ltd May 1982 - July 1984
PSI Data Systems 1982 - 1984
IDM Pvt. Ltd. May 1981 - May 1982
Skills
Outsourcing, Cables, Vendor Management, VoIP, Strategy, Program Management, WiFi, Business Intelligence, IP, Broadband, Telecommunications, Marketing, SaaS, Business Development, IT Strategy, Professional Services, Go-to-market Strategy, Management, Competitive Analysis, Leadership, Consulting, Process Improvement, Software Development, Start-ups, Wireless, Product Management, Strategic Partnerships, Mobile Devices, Sales Operations, Cloud Computing, Business Alliances, Pre-sales, Enterprise Software, Solution Architecture
Education
The Ohio State University 1985 — 1986
MS, Computer Science
Indian Institute of Management, Calcutta 1979 — 1981
PGDM (MBA), Business Management
Osmania University 1974 — 1979
B.E., Electronics & Communications Engineering
enQuBit Solutions, Inc. June 2007 - Present
TMNG Global 2011 - 2011
Convergys August 2005 - November 2006
Convergys Corporation December 1999 - August 2005
Convergys October 1997 - November 1999
Convergys Corporation July 1993 - September 1997
AT&T Bell Labs & AGS Information Services April 1986 - May 1992
PSI Data Systems Pvt Ltd May 1982 - July 1984
PSI Data Systems 1982 - 1984
IDM Pvt. Ltd. May 1981 - May 1982
Skills
Outsourcing, Cables, Vendor Management, VoIP, Strategy, Program Management, WiFi, Business Intelligence, IP, Broadband, Telecommunications, Marketing, SaaS, Business Development, IT Strategy, Professional Services, Go-to-market Strategy, Management, Competitive Analysis, Leadership, Consulting, Process Improvement, Software Development, Start-ups, Wireless, Product Management, Strategic Partnerships, Mobile Devices, Sales Operations, Cloud Computing, Business Alliances, Pre-sales, Enterprise Software, Solution Architecture
Education
The Ohio State University 1985 — 1986
MS, Computer Science
Indian Institute of Management, Calcutta 1979 — 1981
PGDM (MBA), Business Management
Osmania University 1974 — 1979
B.E., Electronics & Communications Engineering
Dave Dixon Jr Dave Dixon Jr's Convergys Corporation Experience January 2008 - July 2010
Job Sales at Denver Mattress Company
Industry Retail
Experience
American Senior Benefits March 2015 - Present
Denver Mattress Company July 2010 - Present
Denver Mattress Company July 2010 - Present
Denver Mattress Company July 2010 - Present
Convergys January 2008 - July 2010
Convergys Corporation January 2008 - July 2010
Lithia Motors September 2005 - August 2007
Lithia Chrysler Dodge September 2005 - August 2007
EC Power Systems November 2004 - October 2005
Skills
Customer Satisfaction, Customer Service, Call Center, Sales Management, Coaching, Income Statement, Marketing Strategy, Vehicles, Social Networking, Sales, Inventory Management, Retail, Profit, Payroll, Microsoft Excel, Microsoft Office, Forecasting, Outlook, Training, Team Building, Hiring, Customer Retention, Management, Recruiting, Employee Training, Team Leadership, Leadership, Account Management, Interviews, Strategic Planning, Public Speaking, Marketing
Education
Idaho State University 2000 — 2010
Certificate, Automobile/Automotive Mechanics Technology/Technician
Idaho State University 2000 — 2001
Asscoiate, Automotive
Idaho State University
Bachelor's of Science, Human Resource Training and Development
American Senior Benefits March 2015 - Present
Denver Mattress Company July 2010 - Present
Denver Mattress Company July 2010 - Present
Denver Mattress Company July 2010 - Present
Convergys January 2008 - July 2010
Convergys Corporation January 2008 - July 2010
Lithia Motors September 2005 - August 2007
Lithia Chrysler Dodge September 2005 - August 2007
EC Power Systems November 2004 - October 2005
Skills
Customer Satisfaction, Customer Service, Call Center, Sales Management, Coaching, Income Statement, Marketing Strategy, Vehicles, Social Networking, Sales, Inventory Management, Retail, Profit, Payroll, Microsoft Excel, Microsoft Office, Forecasting, Outlook, Training, Team Building, Hiring, Customer Retention, Management, Recruiting, Employee Training, Team Leadership, Leadership, Account Management, Interviews, Strategic Planning, Public Speaking, Marketing
Education
Idaho State University 2000 — 2010
Certificate, Automobile/Automotive Mechanics Technology/Technician
Idaho State University 2000 — 2001
Asscoiate, Automotive
Idaho State University
Bachelor's of Science, Human Resource Training and Development
Jefferson Silva, MBA, NPDP Jefferson Silva, MBA, NPDP's Convergys Corporation Experience November 2004 - January 2007
Job VP Business Development at DIDWW
Industry Wireless
Experience
DIDWW September 2013 - Present
Plenus IT August 2013 - Present
Cricket Communications May 2009 - July 2013
Convergys February 2008 - May 2009
Convergys January 2007 - February 2008
Convergys Corporation November 2004 - January 2007
Convergys Corporation May 2002 - November 2004
DiamondCluster May 2001 - September 2001
The Yankee Group December 1999 - September 2000
Bellsouth International December 1997 - December 1999
Skills
Product Management, Telecommunications, Business Strategy, Strategic Planning, Cross-functional Team..., Business Development, Vendor Management, Strategy, Go-to-market Strategy, Strategic Partnerships, Program Management, Start-ups, Mobile Devices, Product Marketing, Business Intelligence, Leadership, Management, Pricing Strategy, Forecasting, Market Research, Analysis, Product Development, Market Analysis, Wireless, Outsourcing, Competitive Analysis, Marketing Strategy, Integration, Team Leadership, Mergers, New Business Development
Education
PDMA 2013 — 2013
NPDP, New Product Development Professional
University of Michigan - Stephen M. Ross School of Business 2000 — 2002
MBA, Strategy & Marketing
Instituto Tecnológico de Aeronáutica - ITA 1991 — 1995
Bachelor of Science, Aeronautical Mechanical Engineering
DIDWW September 2013 - Present
Plenus IT August 2013 - Present
Cricket Communications May 2009 - July 2013
Convergys February 2008 - May 2009
Convergys January 2007 - February 2008
Convergys Corporation November 2004 - January 2007
Convergys Corporation May 2002 - November 2004
DiamondCluster May 2001 - September 2001
The Yankee Group December 1999 - September 2000
Bellsouth International December 1997 - December 1999
Skills
Product Management, Telecommunications, Business Strategy, Strategic Planning, Cross-functional Team..., Business Development, Vendor Management, Strategy, Go-to-market Strategy, Strategic Partnerships, Program Management, Start-ups, Mobile Devices, Product Marketing, Business Intelligence, Leadership, Management, Pricing Strategy, Forecasting, Market Research, Analysis, Product Development, Market Analysis, Wireless, Outsourcing, Competitive Analysis, Marketing Strategy, Integration, Team Leadership, Mergers, New Business Development
Education
PDMA 2013 — 2013
NPDP, New Product Development Professional
University of Michigan - Stephen M. Ross School of Business 2000 — 2002
MBA, Strategy & Marketing
Instituto Tecnológico de Aeronáutica - ITA 1991 — 1995
Bachelor of Science, Aeronautical Mechanical Engineering
James Brosnan James Brosnan's Convergys Corporation Experience June 2008 - November 2011
Job Senior Project Manager at GEICO
Industry Outsourcing/Offshoring
Experience
GEICO March 2014 - Present
GEICO November 2013 - March 2014
GEICO September 2012 - November 2013
GEICO January 2012 - August 2012
Convergys Corporation June 2008 - November 2011
CONVERGYS CORPORATION June 2004 - August 2005
Skills
Budgets, Leadership, SDLC, Program Management, Business Analysis, Microsoft Excel
Education
Emory University
Bachelor of Arts, Political Science
Project Management Institute
PMP, Project Management
GEICO March 2014 - Present
GEICO November 2013 - March 2014
GEICO September 2012 - November 2013
GEICO January 2012 - August 2012
Convergys Corporation June 2008 - November 2011
CONVERGYS CORPORATION June 2004 - August 2005
Skills
Budgets, Leadership, SDLC, Program Management, Business Analysis, Microsoft Excel
Education
Emory University
Bachelor of Arts, Political Science
Project Management Institute
PMP, Project Management
Olga Pichardo's Convergys Corporation Experience January 1995 - October 1999
Job Account Manager at UBS
Industry Financial Services
Experience
Williams Lea, Inc. at UBS AG June 2012 - Present
UBS Financial Services, Inc. January 2005 - June 2012
UBS Financial Services, Inc. November 1999 - December 2004
Convergys Corporation January 1995 - October 1999
Skills
Finance, Vendor Management, Financial Analysis, Financial Services, Customer Service, Finance/Accounting, Legal Compliance, Expense Management, Client/Vendor Relations, Forecast Preparation, Financial/Budget..., Auditing/Reporting, Tax/Payroll Preparation, Account Reconciliation, Electronic Billing, Accounts Payable &..., Regulatory Compliance, Data Entry/Accuracy, General Ledger/Ad-hoc, Ethics & Integrity, Accounting, Analysis, Bloomberg, Budgets, Business Analysis, Cross-functional Team..., Financial Reporting, Leadership, Microsoft Excel, Microsoft Office, Microsoft Word, PowerPoint, Process Improvement, Project Management, Relationship Management, Due Diligence
Education
Kean University 2003 — 2006
Bachelor's degree, Accounting
City College 1997 — 1999
Associate of Science (A.S.), Business Administration and Accounting
Williams Lea, Inc. at UBS AG June 2012 - Present
UBS Financial Services, Inc. January 2005 - June 2012
UBS Financial Services, Inc. November 1999 - December 2004
Convergys Corporation January 1995 - October 1999
Skills
Finance, Vendor Management, Financial Analysis, Financial Services, Customer Service, Finance/Accounting, Legal Compliance, Expense Management, Client/Vendor Relations, Forecast Preparation, Financial/Budget..., Auditing/Reporting, Tax/Payroll Preparation, Account Reconciliation, Electronic Billing, Accounts Payable &..., Regulatory Compliance, Data Entry/Accuracy, General Ledger/Ad-hoc, Ethics & Integrity, Accounting, Analysis, Bloomberg, Budgets, Business Analysis, Cross-functional Team..., Financial Reporting, Leadership, Microsoft Excel, Microsoft Office, Microsoft Word, PowerPoint, Process Improvement, Project Management, Relationship Management, Due Diligence
Education
Kean University 2003 — 2006
Bachelor's degree, Accounting
City College 1997 — 1999
Associate of Science (A.S.), Business Administration and Accounting
Richard Caby Richard Caby's Convergys Corporation Experience September 1999 - June 2001
Job ASHI Certified Home Inspector at Pillar To Post
Industry Consumer Services
Experience
Pillar To Post 2012 - Present
Arenz Pest Management Solutions Inc May 2006 - November 2011
Edge Manufacturing Inc August 2003 - May 2006
O'Charley's Inc September 2001 - October 2005
Convergy's Corporation September 1999 - June 2001
Taco Bell Corp August 1997 - September 1999
Skills
Attention To Detail, Time Management, Problem Solving, Multitasker, Goal Oriented, Customer Service, Inside Sales, Managing Others, Team Motivator, Results Oriented, Self Starter, Business Relationship..., Management
Education
Missouri Baptist University 2009 — 2011
B.S, Business Management and Administration
Jefferson College 1998 — 2004
A.A, Business; Business Management
Pillar To Post 2012 - Present
Arenz Pest Management Solutions Inc May 2006 - November 2011
Edge Manufacturing Inc August 2003 - May 2006
O'Charley's Inc September 2001 - October 2005
Convergy's Corporation September 1999 - June 2001
Taco Bell Corp August 1997 - September 1999
Skills
Attention To Detail, Time Management, Problem Solving, Multitasker, Goal Oriented, Customer Service, Inside Sales, Managing Others, Team Motivator, Results Oriented, Self Starter, Business Relationship..., Management
Education
Missouri Baptist University 2009 — 2011
B.S, Business Management and Administration
Jefferson College 1998 — 2004
A.A, Business; Business Management
Salah Orsan Salah Orsan's Convergys Corporation Experience October 1998 - September 2000
Job Entrepreneur and President at Orent Financial Services
Industry Financial Services
Experience
Orent Financial Services October 2009 - Present
Orent Financial Services,LLC dba Roni Deutch Tax Center October 2009 - Present
Rana Salah Enterprises, Inc November 2004 - Present
Rana Salah Enterprises, Inc. November 2004 - May 2010
Orsan Enterprises, Inc. September 2000 - March 2010
Orsan Enterprises, Inc September 2000 - March 2010
Convergys Corporation October 1998 - September 2000
Al- Hamra Corporation January 1997 - January 1998
Skills
Accounting, Inventory Management, Payroll, Compliance, Tax, Bookkeeping, Business Planning, Retail, Excel, Word, Quickbooks, Payroll Processing, Entity Formations, Business Entity..., CPA, Member of AICPA, QuickBooks, Microsoft Excel, Microsoft Word, Advertising, Analysis, Marketing, Sales, Management, Small Business, Customer Service, Strategic Planning, Team Building
Education
Webster University 2006 — 2008
MBA, Business
Webster University - St 2006 — 2008
MBA, Business Administration
Jami'at Al-Yarmouk 1986 — 1990
Bachelors of Arts, Education
Orent Financial Services October 2009 - Present
Orent Financial Services,LLC dba Roni Deutch Tax Center October 2009 - Present
Rana Salah Enterprises, Inc November 2004 - Present
Rana Salah Enterprises, Inc. November 2004 - May 2010
Orsan Enterprises, Inc. September 2000 - March 2010
Orsan Enterprises, Inc September 2000 - March 2010
Convergys Corporation October 1998 - September 2000
Al- Hamra Corporation January 1997 - January 1998
Skills
Accounting, Inventory Management, Payroll, Compliance, Tax, Bookkeeping, Business Planning, Retail, Excel, Word, Quickbooks, Payroll Processing, Entity Formations, Business Entity..., CPA, Member of AICPA, QuickBooks, Microsoft Excel, Microsoft Word, Advertising, Analysis, Marketing, Sales, Management, Small Business, Customer Service, Strategic Planning, Team Building
Education
Webster University 2006 — 2008
MBA, Business
Webster University - St 2006 — 2008
MBA, Business Administration
Jami'at Al-Yarmouk 1986 — 1990
Bachelors of Arts, Education
Gregory Kilpatrick Gregory Kilpatrick's Convergys Corporation Experience September 1999 - February 2007
Job Telecommunications Engineer at ADT Security Services
Industry Telecommunications
Experience
ADT Security Services May 2011 - Present
MSC Group, Inc. April 2009 - May 2011
Select Portfolio Servicing March 2007 - April 2009
Convergys Corporation September 1999 - February 2007
Hyperion Communications/TelCove February 1999 - August 1999
CDI Information Services April 1998 - December 1998
Barnett Technologies/Nationsbank February 1994 - April 1998
Skills
Call Center, VoIP, ACD, Software Installation, Avaya, Switches, Telecommunications, Telephony, Integration, Visio, IVR, Troubleshooting, Voice Mail, Microsoft Exchange, Active Directory, Customer Service, System Administration, SIP, Call Centers, Disaster Recovery, Hardware, Networking, Project Management, Software Documentation, Vendor Management, Wireless
Education
University of North Florida 1989 — 1993
Florida Community College at Jacksonville 1990 — 1992
Associate of Arts
ADT Security Services May 2011 - Present
MSC Group, Inc. April 2009 - May 2011
Select Portfolio Servicing March 2007 - April 2009
Convergys Corporation September 1999 - February 2007
Hyperion Communications/TelCove February 1999 - August 1999
CDI Information Services April 1998 - December 1998
Barnett Technologies/Nationsbank February 1994 - April 1998
Skills
Call Center, VoIP, ACD, Software Installation, Avaya, Switches, Telecommunications, Telephony, Integration, Visio, IVR, Troubleshooting, Voice Mail, Microsoft Exchange, Active Directory, Customer Service, System Administration, SIP, Call Centers, Disaster Recovery, Hardware, Networking, Project Management, Software Documentation, Vendor Management, Wireless
Education
University of North Florida 1989 — 1993
Florida Community College at Jacksonville 1990 — 1992
Associate of Arts
Amy Inman Amy Inman's Convergys Corporation Experience January 2000 - January 2004
Job Promotions Manager at Birdies Jax
Industry Broadcast Media
Experience
Birdies Jax January 2012 - Present
Jacksonville Roller Girls February 2008 - Present
farce October 2007 - Present
Clear Channel Radio August 2005 - August 2011
Clear Channel Radio August 2006 - August 2008
Clear Channel Radio May 2004 - August 2004
Convergys Corporation January 2000 - January 2004
Skills
Radio, Recording, Radio Broadcasting, Radio Host
Education
University of North Florida 2002 — 2005
B.S., Communications/Broadcasting
University of North Florida
Bachelors of Science Degree, Communications/Broadcasting
Florida State College at Jacksonville 2000 — 2003
A.A., Communications
Birdies Jax January 2012 - Present
Jacksonville Roller Girls February 2008 - Present
farce October 2007 - Present
Clear Channel Radio August 2005 - August 2011
Clear Channel Radio August 2006 - August 2008
Clear Channel Radio May 2004 - August 2004
Convergys Corporation January 2000 - January 2004
Skills
Radio, Recording, Radio Broadcasting, Radio Host
Education
University of North Florida 2002 — 2005
B.S., Communications/Broadcasting
University of North Florida
Bachelors of Science Degree, Communications/Broadcasting
Florida State College at Jacksonville 2000 — 2003
A.A., Communications
Jay Sabal's Convergys Corporation Experience March 2008 - April 2009
Job Real Estate Entrepreneur who equally loves certainty and uncertainty
Industry Investment Banking
Experience
iPropertyNetwork UK April 2015 - Present
Guidepoint April 2015 - Present
Ac-Q-ity Holdings Private Limited November 2013 - November 2014
Kellogg Company January 2013 - June 2014
Procter & Gamble December 2011 - January 2013
Procter & Gamble July 2011 - December 2011
P&G August 2010 - July 2011
Procter & Gamble April 2009 - August 2010
Convergys Corporation March 2008 - April 2009
Skills
Financial Modeling, Proactivity, Thought Leadership, Cross-functional Team..., Forecasting, Financial Analysis, Analysis, Microsoft Excel, Visio, SAP, Business Strategy, Business Analysis, Process Improvement, Vendor Management, Budgets, Business Process..., Project Management, Cost Benefit, Competitive Analysis, Strategic Planning, Team Management, Management, Managerial Finance, Mergers & Acquisitions, Strategic Financial..., Leadership, Supply Chain, Finance, Business Planning, Strategy, Portfolio Management, Valuation, Investments, Venture Capital, Private Equity, Management Consulting, Business Development, Corporate Finance, Team Leadership, Consulting, Marketing Strategy
Education
Northwestern University - Kellogg School of Management 2015 — 2015
MBAx, Real Estate Private Equity
IE Business School 2014 — 2015
Master of Business Administration (MBA), Business Administration and Management, General
University of San Carlos 2005 — 2009
Management Accounting, Accounting
iPropertyNetwork UK April 2015 - Present
Guidepoint April 2015 - Present
Ac-Q-ity Holdings Private Limited November 2013 - November 2014
Kellogg Company January 2013 - June 2014
Procter & Gamble December 2011 - January 2013
Procter & Gamble July 2011 - December 2011
P&G August 2010 - July 2011
Procter & Gamble April 2009 - August 2010
Convergys Corporation March 2008 - April 2009
Skills
Financial Modeling, Proactivity, Thought Leadership, Cross-functional Team..., Forecasting, Financial Analysis, Analysis, Microsoft Excel, Visio, SAP, Business Strategy, Business Analysis, Process Improvement, Vendor Management, Budgets, Business Process..., Project Management, Cost Benefit, Competitive Analysis, Strategic Planning, Team Management, Management, Managerial Finance, Mergers & Acquisitions, Strategic Financial..., Leadership, Supply Chain, Finance, Business Planning, Strategy, Portfolio Management, Valuation, Investments, Venture Capital, Private Equity, Management Consulting, Business Development, Corporate Finance, Team Leadership, Consulting, Marketing Strategy
Education
Northwestern University - Kellogg School of Management 2015 — 2015
MBAx, Real Estate Private Equity
IE Business School 2014 — 2015
Master of Business Administration (MBA), Business Administration and Management, General
University of San Carlos 2005 — 2009
Management Accounting, Accounting
Dale Berlin Dale Berlin's Convergys Corporation Experience November 2001 - August 2002
Job Senior Network Architect/Engineer at General Dynamics Information Technology
Industry Information Technology and Services
Experience
General Dynamics Information Technology August 2008 - Present
Cutting Edge Networks April 2006 - April 2006
Convergys Corporation November 2001 - August 2002
US Army December 1992 - December 1997
Skills
Cisco Technologies, Cisco IOS, Cisco Routers, Routing, Switches, Routers, Firewalls, VPN, OSPF, Network Security, Security, Cisco Certified, Cisco ASA, Juniper Technologies, ScreenOS, Brocade, Brocade Fibre Switches, Routing Protocols, Policy Based Routing, Dynamic Routing, LAN Switching, Catalyst Switches, IOS Firewall, Cisco VPN, Access Lists, BGP, Spanning Tree, VLAN, SNMP, NTP, TACACS+, RADIUS, Trunking, GRE tunnels, Active DoD Secret..., Information Security, HSRP, NSRP, SSBI, IPSec, PKI, Digital Certificates
Education
ITT Technical Institute-Tucson 2004 — 2008
Bachelor’s Degree, Computer and Information Systems Security/Information Assurance, 3.94
General Dynamics Information Technology August 2008 - Present
Cutting Edge Networks April 2006 - April 2006
Convergys Corporation November 2001 - August 2002
US Army December 1992 - December 1997
Skills
Cisco Technologies, Cisco IOS, Cisco Routers, Routing, Switches, Routers, Firewalls, VPN, OSPF, Network Security, Security, Cisco Certified, Cisco ASA, Juniper Technologies, ScreenOS, Brocade, Brocade Fibre Switches, Routing Protocols, Policy Based Routing, Dynamic Routing, LAN Switching, Catalyst Switches, IOS Firewall, Cisco VPN, Access Lists, BGP, Spanning Tree, VLAN, SNMP, NTP, TACACS+, RADIUS, Trunking, GRE tunnels, Active DoD Secret..., Information Security, HSRP, NSRP, SSBI, IPSec, PKI, Digital Certificates
Education
ITT Technical Institute-Tucson 2004 — 2008
Bachelor’s Degree, Computer and Information Systems Security/Information Assurance, 3.94
Hulon Mike Willis,MBA Hulon Mike Willis,MBA's Convergys Corporation Experience January 1996 - September 2006
Job Consultant
Industry Management Consulting
Experience
DePaul University 2011 - 2012
U.S. Cellular January 2010 - August 2011
U.S. Cellular January 2010 - 2011
Express Scripts October 2006 - February 2009
EXPRESS-SCRIPTS, INC October 2006 - February 2009
CONVERGYS CORPORATION January 1996 - September 2006
Convergys 1996 - 2006
Maritz 1995 - 2006
Skills
Leadership, Business Process..., Business Planning, Budgets, Coaching, Training, Workforce Management, Management, Customer Service, Call Center, Vendor Management, Program Management, Team Building, Employee Training, Public Speaking, Quality Assurance, Operations Management, Strategic Planning, Call Centers, Human Resources, Analysis, Software Documentation, CRM, Customer Satisfaction, Telecommunications, Time Management, Sales, Business Process, Team Leadership, Performance Management, Process Improvement, Customer Experience, Cross-functional Team..., Customer Retention, Business Analysis, Strategy, Hiring, Recruiting, Leadership Development, Change Management, Healthcare, Account Management, Sales Operations, Project Management, Employee Relations, Sales Management, Organizational..., Inventory Management, Employee Engagement, P&L Management
Education
Fontbonne University 2007 — 2009
Masters, Business Administration
Fontbonne University 2007 — 2009
Masters of Business Administration, Business Administration and Management, General
SAINT LOUIS UNIVERSITY
Bachelors of Arts, Organizational Studies
Saint Louis University 2001 — 2006
Bachelors, Organizational Studies w/ Minor Communications
Murray State University
Interior Design
DePaul University 2011 - 2012
U.S. Cellular January 2010 - August 2011
U.S. Cellular January 2010 - 2011
Express Scripts October 2006 - February 2009
EXPRESS-SCRIPTS, INC October 2006 - February 2009
CONVERGYS CORPORATION January 1996 - September 2006
Convergys 1996 - 2006
Maritz 1995 - 2006
Skills
Leadership, Business Process..., Business Planning, Budgets, Coaching, Training, Workforce Management, Management, Customer Service, Call Center, Vendor Management, Program Management, Team Building, Employee Training, Public Speaking, Quality Assurance, Operations Management, Strategic Planning, Call Centers, Human Resources, Analysis, Software Documentation, CRM, Customer Satisfaction, Telecommunications, Time Management, Sales, Business Process, Team Leadership, Performance Management, Process Improvement, Customer Experience, Cross-functional Team..., Customer Retention, Business Analysis, Strategy, Hiring, Recruiting, Leadership Development, Change Management, Healthcare, Account Management, Sales Operations, Project Management, Employee Relations, Sales Management, Organizational..., Inventory Management, Employee Engagement, P&L Management
Education
Fontbonne University 2007 — 2009
Masters, Business Administration
Fontbonne University 2007 — 2009
Masters of Business Administration, Business Administration and Management, General
SAINT LOUIS UNIVERSITY
Bachelors of Arts, Organizational Studies
Saint Louis University 2001 — 2006
Bachelors, Organizational Studies w/ Minor Communications
Murray State University
Interior Design
Amy Cherie Copeland's Convergys Corporation Experience July 1990 - January 2004
Job Writer, Tutor, and Editor
Industry Writing and Editing
Experience
Florida State College at Jacksonville October 2013 - Present
Self-Employed January 2004 - Present
Beyer Environmental Consulting, LC February 2006 - May 2012
A Quantum Leap, LLC July 2007 - September 2011
A Quantum Leap, LLC September 2009 - June 2011
Convergys Corporation July 1990 - January 2004
Skills
Problem Solving, Writing, Administration, Newsletters, Editing, Public Speaking, Event Planning, Creative Writing, Strategic Planning, Social Networking, Leadership, Project Planning, Team Building, Press Releases, Fundraising, Blogging, Marketing, Public Relations, Film, Training, Microsoft Excel, Social Media, Teaching, Management, Program Management, Project Management, PowerPoint, Strategy, Team Leadership, Research, Community Outreach, Social Media Marketing, Event Management, Publishing, Time Management, Proposal Writing, Instructional Design, Copy Editing, Copywriting, Tutoring, Proofreading, Books, Media Relations, Integrated Marketing
Education
Jacksonville University 1986 — 1989
B.A., English and Secondary Ed, Magna Cum Laude
N.B. Forrest High School 1983 — 1986
Honors, 10th in class
Florida State College at Jacksonville October 2013 - Present
Self-Employed January 2004 - Present
Beyer Environmental Consulting, LC February 2006 - May 2012
A Quantum Leap, LLC July 2007 - September 2011
A Quantum Leap, LLC September 2009 - June 2011
Convergys Corporation July 1990 - January 2004
Skills
Problem Solving, Writing, Administration, Newsletters, Editing, Public Speaking, Event Planning, Creative Writing, Strategic Planning, Social Networking, Leadership, Project Planning, Team Building, Press Releases, Fundraising, Blogging, Marketing, Public Relations, Film, Training, Microsoft Excel, Social Media, Teaching, Management, Program Management, Project Management, PowerPoint, Strategy, Team Leadership, Research, Community Outreach, Social Media Marketing, Event Management, Publishing, Time Management, Proposal Writing, Instructional Design, Copy Editing, Copywriting, Tutoring, Proofreading, Books, Media Relations, Integrated Marketing
Education
Jacksonville University 1986 — 1989
B.A., English and Secondary Ed, Magna Cum Laude
N.B. Forrest High School 1983 — 1986
Honors, 10th in class
Ron Robinson's Convergys Corporation Experience May 2000 - January 2004
Job National Sales Director at CNWR, Inc.
Industry Information Technology and Services
Experience
CNWR, Inc. September 2014 - Present
Page Plus Cellular March 2011 - September 2014
INCRETE SYSTEMS INC May 2006 - September 2009
NAVASTONE, Incorporated January 2004 - May 2006
CONVERGYS CORPORATION May 2000 - January 2004
KUHLMAN CORPORATION March 1992 - May 2000
Skills
Call Centers, Management, Performance Management, Training, Account Management, Customer Retention, Team Building, Process Improvement, Coaching, Sales Management, Customer Satisfaction, Quality Assurance, Program Management, Operations Management, Human Resources, Customer Service, Budgets, Purchasing, Telecommunications, Time Management, New Business Development, Customer Experience, Forecasting, Teamwork, Sales Operations, Recruiting, Project Planning, Call Center Development, Call Center, Business Development, Quality Management, Analysis, Product Development, Solution Selling, Leadership, Inventory Management, Negotiation, Employee Relations, Outsourcing, Workforce Management, Integration, CRM, Strategic Planning, ROI Optimization, Invoicing, Business Analysis, Vendor Management, Direct Sales, VMware Certified..., VMware
Education
Heidelberg University
Bachelor of Science, Business Administration
CNWR, Inc. September 2014 - Present
Page Plus Cellular March 2011 - September 2014
INCRETE SYSTEMS INC May 2006 - September 2009
NAVASTONE, Incorporated January 2004 - May 2006
CONVERGYS CORPORATION May 2000 - January 2004
KUHLMAN CORPORATION March 1992 - May 2000
Skills
Call Centers, Management, Performance Management, Training, Account Management, Customer Retention, Team Building, Process Improvement, Coaching, Sales Management, Customer Satisfaction, Quality Assurance, Program Management, Operations Management, Human Resources, Customer Service, Budgets, Purchasing, Telecommunications, Time Management, New Business Development, Customer Experience, Forecasting, Teamwork, Sales Operations, Recruiting, Project Planning, Call Center Development, Call Center, Business Development, Quality Management, Analysis, Product Development, Solution Selling, Leadership, Inventory Management, Negotiation, Employee Relations, Outsourcing, Workforce Management, Integration, CRM, Strategic Planning, ROI Optimization, Invoicing, Business Analysis, Vendor Management, Direct Sales, VMware Certified..., VMware
Education
Heidelberg University
Bachelor of Science, Business Administration
Tess Albritton Dean's Convergys Corporation Experience 2004 - 2007
Job Account Executive at Microstrategy
Industry Computer Software
Experience
At Home August 2012 - Present
Microstrategy April 2007 - August 2012
Convergys Corporation 2004 - 2007
ForestExpress 2001 - 2004
J. D. Edwards / Peoplesoft 1994 - 2000
Skills
Enterprise Software, Business Intelligence, SaaS, Solution Selling, Professional Services, Cloud Computing, Salesforce.com, Dashboard, Microstrategy, Data Warehousing, Complex Sales, Analytics, Business Intelligence..., CRM, Data Integration, Software Industry, Business Analytics, Lead Generation, Sales Process, Account Management, Business Analysis, Direct Sales, Business Alliances, Sales Enablement
Education
Florida State University
Bachelor of Applied Science (B.A.Sc.), Accounting and Finance
At Home August 2012 - Present
Microstrategy April 2007 - August 2012
Convergys Corporation 2004 - 2007
ForestExpress 2001 - 2004
J. D. Edwards / Peoplesoft 1994 - 2000
Skills
Enterprise Software, Business Intelligence, SaaS, Solution Selling, Professional Services, Cloud Computing, Salesforce.com, Dashboard, Microstrategy, Data Warehousing, Complex Sales, Analytics, Business Intelligence..., CRM, Data Integration, Software Industry, Business Analytics, Lead Generation, Sales Process, Account Management, Business Analysis, Direct Sales, Business Alliances, Sales Enablement
Education
Florida State University
Bachelor of Applied Science (B.A.Sc.), Accounting and Finance
Allison Holmes's Convergys Corporation Experience April 2008 - December 2009
Job Associate Director of Business Development, North America at IE Business School
Industry Human Resources
Experience
IE Business School November 2013 - Present
Serve the City August 2012 - August 2013
ALA FOUNDATION January 2007 - March 2011
CONVERGYS CORPORATION April 2008 - December 2009
CONVERGYS CORPORATION September 2007 - January 2008
GOLFSPAIN May 2006 - August 2006
Skills
Employee Relations, Management, Human Resources, Coaching, Customer Service, Customer Satisfaction, Software Documentation, Sales, Marketing, Strategy, Spanish, Public Relations, Policy Analysis, Marketing Management, Talent Management, Recruiting, PeopleSoft, HR Consulting, Employee Benefits, Team Management, Project Management, Team Leadership, Personnel Management, Time Management, HR Policies
Education
IE (Instituto de Empresa) 2011 — 2012
International MBA
University of Michigan - Stephen M. Ross School of Business 2003 — 2007
BBA, Corporate Strategy and Organizational Behavior
IE Business School November 2013 - Present
Serve the City August 2012 - August 2013
ALA FOUNDATION January 2007 - March 2011
CONVERGYS CORPORATION April 2008 - December 2009
CONVERGYS CORPORATION September 2007 - January 2008
GOLFSPAIN May 2006 - August 2006
Skills
Employee Relations, Management, Human Resources, Coaching, Customer Service, Customer Satisfaction, Software Documentation, Sales, Marketing, Strategy, Spanish, Public Relations, Policy Analysis, Marketing Management, Talent Management, Recruiting, PeopleSoft, HR Consulting, Employee Benefits, Team Management, Project Management, Team Leadership, Personnel Management, Time Management, HR Policies
Education
IE (Instituto de Empresa) 2011 — 2012
International MBA
University of Michigan - Stephen M. Ross School of Business 2003 — 2007
BBA, Corporate Strategy and Organizational Behavior
Melissa Taylor Colvin, MBA's Convergys Corporation Experience September 2008 - August 2009
Job Compensation/HRIS Manager at Harden Healthcare (acquired by Gentiva Health Services)
Industry Human Resources
Experience
Harden Healthcare, LLC (acquired by Gentiva Health Services) November 2010 - Present
University of Texas at Austin May 2010 - November 2010
Atria Senior Living Corporation August 2009 - May 2010
Convergys Corporation September 2008 - August 2009
Mercer Human Resource Consulting April 2001 - July 2008
Skills
Job Analysis, PeopleSoft, Human Resources, Training, Market Analysis, Management, Budgets, SAP, Microsoft Excel, Customer Service, Marketing, Proposal Writing, PowerPoint, Research, Pricing, Microsoft Word, Policy Analysis, Process Engineering, Oracle, Continuous Improvement, Job Evaluation, Deferred Compensation, Analysis, Policy, Payroll, Software Documentation, Access, Compensation & Benefit, Data Analysis, Job Descriptions, Program Management, Compensation Structures, Employee Relations, Salary, Incentive Programs
Education
Indiana Wesleyan University 2004 — 2006
MBA, Business Administration
Eastern Kentucky University 1993 — 1998
Bachelors, Healthcare Administration
Harden Healthcare, LLC (acquired by Gentiva Health Services) November 2010 - Present
University of Texas at Austin May 2010 - November 2010
Atria Senior Living Corporation August 2009 - May 2010
Convergys Corporation September 2008 - August 2009
Mercer Human Resource Consulting April 2001 - July 2008
Skills
Job Analysis, PeopleSoft, Human Resources, Training, Market Analysis, Management, Budgets, SAP, Microsoft Excel, Customer Service, Marketing, Proposal Writing, PowerPoint, Research, Pricing, Microsoft Word, Policy Analysis, Process Engineering, Oracle, Continuous Improvement, Job Evaluation, Deferred Compensation, Analysis, Policy, Payroll, Software Documentation, Access, Compensation & Benefit, Data Analysis, Job Descriptions, Program Management, Compensation Structures, Employee Relations, Salary, Incentive Programs
Education
Indiana Wesleyan University 2004 — 2006
MBA, Business Administration
Eastern Kentucky University 1993 — 1998
Bachelors, Healthcare Administration
Jessica R Williams's Convergys Corporation Experience May 2013 - Present
Job Technical Support at Convergys
Industry Consumer Services
Experience
Convergys Corporation May 2013 - Present
Convergys May 2013 - Present
Ultimate Workforce Solutions LLC 2015 - 2015
Baxters Technology July 2011 - May 2013
Skills
Technical Support, Customer Service, Human Resources
Education
Kaplan University 2009 — 2012
Bachelor's Degree, Business Administration, Management and Operations
Hign-Tech Institute - Orlando 2005 — 2007
Associate's Degree, Computer Networking and Security
Convergys Corporation May 2013 - Present
Convergys May 2013 - Present
Ultimate Workforce Solutions LLC 2015 - 2015
Baxters Technology July 2011 - May 2013
Skills
Technical Support, Customer Service, Human Resources
Education
Kaplan University 2009 — 2012
Bachelor's Degree, Business Administration, Management and Operations
Hign-Tech Institute - Orlando 2005 — 2007
Associate's Degree, Computer Networking and Security
Robert F. Yoder III's Convergys Corporation Experience June 1996 - January 2001
Job Internet Marketing Director at Ocean Breeze Recovery
Industry Information Technology and Services
Experience
Ocean Breeze Recovery February 2014 - Present
Predict Any, LLC November 2013 - January 2014
Digital Media March 2013 - November 2013
Tele-Medical Solutions November 2009 - February 2013
Auto Technologies, LLC January 2001 - May 2010
Convergys Corporation June 1996 - January 2001
Skills
Personal Administration, Executive Support, Medical Records, Project Management, Project Coordination, Agile Project Management, Microsoft Office, Social Media Marketing, Front Office, Microsoft CRM, MS Project, EMR, Agile Methodolgy, Agile & Waterfall..., Budget Forecasts, Travel Systems, PPC Bid Management, Proposal Writing, Military Communications, Military Transition, Military Relocations, Flight Planning, Airline Management, Software Documentation, EHR, EMR Training, Team Leadership, CPOE, Management, CRM, SDLC, Analysis, Information Technology, Healthcare Information..., Call Centers, Service Delivery, Vendor Management, Networking, Technical Support, RCP, Software Implementation, SharePoint, Customer Satisfaction, Resource Management, Business Process..., Process Improvement, Agile Methodologies
Education
Jacksonville University 1996 — 2001
Bachelors, Business Administration
JetBlue University 2013 — 2013
Flight Attendant, Flight Safety, FAR's, In-Flight Services, A
Google University 2013 — 2013
Adwords Certificafion, Specialized Sales, Merchandising and Marketing Operations
American Academy of First Aid & CPR - Virginia Beach, VA 2011 — 2012
Health Care Certifications, Health Care
Allscripts - Raleigh, NC 2010 — 2011
Certification, Implementation Consultant
Florida Community College of Jacksonville 1993 — 1994
Preperatory Studies for Bachelors Degree, General Studies
Pitt Community College 2011 — 2013
CCHIT 2011-2012, 2013, Health Information Technology Systems
AMA - American Management Association 1996 — 1999
Certifications, Business Management
Ocean Breeze Recovery February 2014 - Present
Predict Any, LLC November 2013 - January 2014
Digital Media March 2013 - November 2013
Tele-Medical Solutions November 2009 - February 2013
Auto Technologies, LLC January 2001 - May 2010
Convergys Corporation June 1996 - January 2001
Skills
Personal Administration, Executive Support, Medical Records, Project Management, Project Coordination, Agile Project Management, Microsoft Office, Social Media Marketing, Front Office, Microsoft CRM, MS Project, EMR, Agile Methodolgy, Agile & Waterfall..., Budget Forecasts, Travel Systems, PPC Bid Management, Proposal Writing, Military Communications, Military Transition, Military Relocations, Flight Planning, Airline Management, Software Documentation, EHR, EMR Training, Team Leadership, CPOE, Management, CRM, SDLC, Analysis, Information Technology, Healthcare Information..., Call Centers, Service Delivery, Vendor Management, Networking, Technical Support, RCP, Software Implementation, SharePoint, Customer Satisfaction, Resource Management, Business Process..., Process Improvement, Agile Methodologies
Education
Jacksonville University 1996 — 2001
Bachelors, Business Administration
JetBlue University 2013 — 2013
Flight Attendant, Flight Safety, FAR's, In-Flight Services, A
Google University 2013 — 2013
Adwords Certificafion, Specialized Sales, Merchandising and Marketing Operations
American Academy of First Aid & CPR - Virginia Beach, VA 2011 — 2012
Health Care Certifications, Health Care
Allscripts - Raleigh, NC 2010 — 2011
Certification, Implementation Consultant
Florida Community College of Jacksonville 1993 — 1994
Preperatory Studies for Bachelors Degree, General Studies
Pitt Community College 2011 — 2013
CCHIT 2011-2012, 2013, Health Information Technology Systems
AMA - American Management Association 1996 — 1999
Certifications, Business Management
Terese Terranova Terese Terranova's Convergys Corporation Experience December 2001 - February 2003
Job Information Technology and Services Professional
Industry Information Technology and Services
Experience
Ravago Americas/ Entec Polymers March 2013 - December 2013
Presidio January 2007 - April 2012
Coleman Technologies, Inc July 2005 - December 2006
Coleman Technologies, Inc March 2004 - July 2005
TechSkills February 2003 - December 2003
Convergys Corporation December 2001 - February 2003
Skills
Vendor Management, RFP, Professional Services, Outsourcing, Process Improvement, Telecommunications, Contract Negotiation, Project Management, Procurement, Program Management, Vendor Relationships, Visio, Troubleshooting, Hardware, Sourcing, Information Technology, IT Service Management, Business Continuity
Education
Herzing University-Madison 2009 — 2010
Master of Business Administration (M.B.A.), Business Administration, Management and Operations, 4.0
Herzing University-Winter Park 2008 — 2009
Bachelor of Science (B.S.), Technology Management
Ravago Americas/ Entec Polymers March 2013 - December 2013
Presidio January 2007 - April 2012
Coleman Technologies, Inc July 2005 - December 2006
Coleman Technologies, Inc March 2004 - July 2005
TechSkills February 2003 - December 2003
Convergys Corporation December 2001 - February 2003
Skills
Vendor Management, RFP, Professional Services, Outsourcing, Process Improvement, Telecommunications, Contract Negotiation, Project Management, Procurement, Program Management, Vendor Relationships, Visio, Troubleshooting, Hardware, Sourcing, Information Technology, IT Service Management, Business Continuity
Education
Herzing University-Madison 2009 — 2010
Master of Business Administration (M.B.A.), Business Administration, Management and Operations, 4.0
Herzing University-Winter Park 2008 — 2009
Bachelor of Science (B.S.), Technology Management
Eugene H. Partridge III's Convergys Corporation Experience June 2011 - August 2011
Job Sr. Vendor Manager at Vantiv
Industry Financial Services
Experience
Vantiv March 2015 - Present
Vantiv August 2011 - March 2015
Convergys Corporation June 2011 - August 2011
Convergys Corporation July 2008 - June 2011
Total Quality Logistics May 2007 - May 2008
Skills
Leadership, Strategic Sourcing, Training, Coaching, Sales, Process Improvement, Outlook, Customer Service, Lotus Notes, Purchasing, Recruiting, Microsoft Office, Procurement, Time Management, Marketing, Sourcing
Education
Bowling Green State University
Bachelors of Arts in Communication, Interpersonal Communication – General Business and Technology
Keller Graduate School of Management of DeVry University
Master of Business Administration, Concentration in General Management
Vantiv March 2015 - Present
Vantiv August 2011 - March 2015
Convergys Corporation June 2011 - August 2011
Convergys Corporation July 2008 - June 2011
Total Quality Logistics May 2007 - May 2008
Skills
Leadership, Strategic Sourcing, Training, Coaching, Sales, Process Improvement, Outlook, Customer Service, Lotus Notes, Purchasing, Recruiting, Microsoft Office, Procurement, Time Management, Marketing, Sourcing
Education
Bowling Green State University
Bachelors of Arts in Communication, Interpersonal Communication – General Business and Technology
Keller Graduate School of Management of DeVry University
Master of Business Administration, Concentration in General Management
Abel Hawkins Abel Hawkins's Convergys Corporation Experience January 2001 - January 2002
Job Technology Consultant at MultiNetwork Solutions Services
Industry Information Technology and Services
Experience
Multi-Network Solutions Services July 2014 - Present
Q4 Services, LLC January 2014 - July 2014
Florida Injury Administrative Services February 2011 - December 2013
OnForce July 2009 - July 2010
Best Buy/Geek Squad November 2002 - June 2009
Convergys Corporation January 2001 - January 2002
Skills
Operating Systems, OS X, Information Technology, Microsoft Certified..., Troubleshooting, VPN, Management, Infrastructure, Windows Server, CompTIA, Windows 7, Active Directory, Group Policy, Help Desk Support, Microsoft Exchange
Education
Everest University
B.S, Applied Management 2010
Florida Metropolitan University
A.S, Computer Information Science 2008
Multi-Network Solutions Services July 2014 - Present
Q4 Services, LLC January 2014 - July 2014
Florida Injury Administrative Services February 2011 - December 2013
OnForce July 2009 - July 2010
Best Buy/Geek Squad November 2002 - June 2009
Convergys Corporation January 2001 - January 2002
Skills
Operating Systems, OS X, Information Technology, Microsoft Certified..., Troubleshooting, VPN, Management, Infrastructure, Windows Server, CompTIA, Windows 7, Active Directory, Group Policy, Help Desk Support, Microsoft Exchange
Education
Everest University
B.S, Applied Management 2010
Florida Metropolitan University
A.S, Computer Information Science 2008
Kathryn Cottle Kathryn Cottle's Convergys Corporation Experience August 2008 - April 2010
Job Fulltime Student at California Coast University
Industry Outsourcing/Offshoring
Experience
California Coast University After Hours ManagerSutter Health/Sutter Physician ServicesDecember 2011 - August 2013
Keiser University August 2010 - December 2011
Convergys August 2008 - April 2010
Convergys, Corporation August 2008 - April 2010
Convergys, Corporation August 2008 - April 2010
Convergys, Corporation March 2001 - August 2008
Convergys, Corporation September 2000 - August 2008
Convergys, Corporation September 2000 - March 2001
Convergys, Corporation June 2000 - September 2000
Convergys, Corporation January 2000 - September 2000
Skills
IEX, Vendor Management, Operations Management, Customer Service, Process Improvement, Workforce Management, Call Center, Human Resources, Coaching, Team Building, Process Scheduler, Microsoft Office
Education
California Coast University 2013 — 2015
Bachelor of Applied Science (B.A.Sc.), Health/Health Care Administration/Management, 3.80
Keiser College 2010 — 2011
Associates of Science, Medical Assisting
Cottonwood High School 1980 — 1983
Diploma, Generals
California Coast University After Hours ManagerSutter Health/Sutter Physician ServicesDecember 2011 - August 2013
Keiser University August 2010 - December 2011
Convergys August 2008 - April 2010
Convergys, Corporation August 2008 - April 2010
Convergys, Corporation August 2008 - April 2010
Convergys, Corporation March 2001 - August 2008
Convergys, Corporation September 2000 - August 2008
Convergys, Corporation September 2000 - March 2001
Convergys, Corporation June 2000 - September 2000
Convergys, Corporation January 2000 - September 2000
Skills
IEX, Vendor Management, Operations Management, Customer Service, Process Improvement, Workforce Management, Call Center, Human Resources, Coaching, Team Building, Process Scheduler, Microsoft Office
Education
California Coast University 2013 — 2015
Bachelor of Applied Science (B.A.Sc.), Health/Health Care Administration/Management, 3.80
Keiser College 2010 — 2011
Associates of Science, Medical Assisting
Cottonwood High School 1980 — 1983
Diploma, Generals
Ja'Nelle Collins Ja'Nelle Collins's Convergys Corporation Experience March 2009 - October 2013
Job Project Coordinator Recruiting Operations
Industry Financial Services
Experience
Capital One February 2015 - Present
Xerox Government Healthcare November 2014 - February 2015
Xerox State Healthcare, LLc July 2014 - November 2014
Convergys Corporation March 2009 - October 2013
Convergys June 2006 - March 2009
Convergys November 2003 - May 2006
Winn Dixie Stores March 2003 - November 2003
Law Office March 2002 - March 2003
First Union National Bank August 2000 - March 2002
Eckert & Smith P January 1998 - July 2000
Skills
Software Documentation, Analysis, Project Management, Visio, Training, Management, Outsourcing, Training Delivery, Business Process, Research, Microsoft Excel, Call Center, Cross-functional Team..., Customer Service, Budgets, Vendor Management, Recruiting, Call Centers, Process Improvement
Education
Florida Community College at Jacksonville 1997 — 2000
Associate Science, Business Management
Florida Community College at Jacksonville 1997 — 2000
AA, Business Administration and Management; General Education
Capital One February 2015 - Present
Xerox Government Healthcare November 2014 - February 2015
Xerox State Healthcare, LLc July 2014 - November 2014
Convergys Corporation March 2009 - October 2013
Convergys June 2006 - March 2009
Convergys November 2003 - May 2006
Winn Dixie Stores March 2003 - November 2003
Law Office March 2002 - March 2003
First Union National Bank August 2000 - March 2002
Eckert & Smith P January 1998 - July 2000
Skills
Software Documentation, Analysis, Project Management, Visio, Training, Management, Outsourcing, Training Delivery, Business Process, Research, Microsoft Excel, Call Center, Cross-functional Team..., Customer Service, Budgets, Vendor Management, Recruiting, Call Centers, Process Improvement
Education
Florida Community College at Jacksonville 1997 — 2000
Associate Science, Business Management
Florida Community College at Jacksonville 1997 — 2000
AA, Business Administration and Management; General Education
Tiffany Waller's Convergys Corporation Experience August 1998 - August 1999
Job AVP, WBR Practices & Business Development Consultant at Wells Fargo Advisors, LLC
Industry Financial Services
Experience
Wells Fargo Advisors December 2012 - Present
Wells Fargo Advisors 2009 - 2012
Convergys Corporation August 1998 - August 1999
Skills
Banking, Management, Sales, Relationship Management, Leadership, Team Management, Salesforce.com, Investments, Loans, Securities, Customer Service, Financial Services, Risk Management
Education
Jefferson College
Wells Fargo Advisors December 2012 - Present
Wells Fargo Advisors 2009 - 2012
Convergys Corporation August 1998 - August 1999
Skills
Banking, Management, Sales, Relationship Management, Leadership, Team Management, Salesforce.com, Investments, Loans, Securities, Customer Service, Financial Services, Risk Management
Education
Jefferson College
Austin E. Vernon II Austin E. Vernon II's Convergys Corporation Experience June 2008 - March 2010
Job Technical Support Team Leader at State Farm Insurance
Industry Information Technology and Services
Experience
State Farm Insurance January 2012 - March 2014
Ryla Teleservices September 2010 - December 2011
Convergys Corporation June 2008 - March 2010
Interactive Response Technologies January 2007 - June 2008
Liberty Medical Supply July 2005 - May 2006
Interactive Response Technologies January 2005 - July 2005
Coral Springs Middle School September 2003 - August 2004
Law Office of Jack Schrold October 2002 - June 2003
The Answer Group October 2000 - June 2002
Skills
Enterprise Software, Windows 7, Windows XP Professional, Computer Hardware, Pro Tools, Connectivity, Quicken, Siebel, Windows 98, Cakewalk, Fruity Loops, iPhone, AT&T, Internet Explorer, VPN, Blackberry, Printers, ABS, Music, Music Production, Music Theory, Music Instruction, Saxophone, Percussion, blues, jazz, Call Centers, Technical Support, Help Desk Support, Contact Centers, Software Documentation, Troubleshooting, Windows, Hardware, Call Center Development, Customer Service, Networking, Analysis, Customer Support, Service Desk, Avaya, Windows Vista, Telecommunications, Team Leadership, Software Installation, Windows XP Pro, Hardware Support, Microsoft Office 2007, Team Management, Leadership
Education
Nova Southeastern University 2003 — 2006
Bachelor of Science, Business Administration
Florida International University 1998 — 2001
Associate's, Music Teacher Education
State Farm Insurance January 2012 - March 2014
Ryla Teleservices September 2010 - December 2011
Convergys Corporation June 2008 - March 2010
Interactive Response Technologies January 2007 - June 2008
Liberty Medical Supply July 2005 - May 2006
Interactive Response Technologies January 2005 - July 2005
Coral Springs Middle School September 2003 - August 2004
Law Office of Jack Schrold October 2002 - June 2003
The Answer Group October 2000 - June 2002
Skills
Enterprise Software, Windows 7, Windows XP Professional, Computer Hardware, Pro Tools, Connectivity, Quicken, Siebel, Windows 98, Cakewalk, Fruity Loops, iPhone, AT&T, Internet Explorer, VPN, Blackberry, Printers, ABS, Music, Music Production, Music Theory, Music Instruction, Saxophone, Percussion, blues, jazz, Call Centers, Technical Support, Help Desk Support, Contact Centers, Software Documentation, Troubleshooting, Windows, Hardware, Call Center Development, Customer Service, Networking, Analysis, Customer Support, Service Desk, Avaya, Windows Vista, Telecommunications, Team Leadership, Software Installation, Windows XP Pro, Hardware Support, Microsoft Office 2007, Team Management, Leadership
Education
Nova Southeastern University 2003 — 2006
Bachelor of Science, Business Administration
Florida International University 1998 — 2001
Associate's, Music Teacher Education
Connie Werking Connie Werking's Convergys Corporation Experience August 2012 - Present
Job Learning Consultant at Convergys Corporation
Industry Management Consulting
Experience
Convergys Corporation August 2012 - Present
Apogee March 2011 - August 2012
ValueWise Corporation August 2009 - August 2012
Convergys August 2008 - August 2009
Convergys Corporation August 2005 - August 2008
Converygs Corporation August 2002 - August 2005
Skills
Employee Task Analysis, Job Analysis, Instructional Design, Curriculum Analysis, Curriculum Design, Curriculum Development, Technical Recruiting, Pre-sales Technical..., Performance Metrics, Metrics Analysis, Business Metrics, Balanced Scorecard, Training Delivery, Performance Analysis, Performance Improvement, Call Center, Recruitment/Retention, Learning Management, Organizational Learning, E-learning Development, Business Process..., Task Analysis, Sales Process, Sales Support, Training & Development, Distance Learning, Blended Learning, Blended Learning..., Internet Recruiting, Interviewing, Needs Analysis, Survey Design, Business Analysis
Education
Eckerd College
BS
University of South Florida
M.A
Convergys Corporation August 2012 - Present
Apogee March 2011 - August 2012
ValueWise Corporation August 2009 - August 2012
Convergys August 2008 - August 2009
Convergys Corporation August 2005 - August 2008
Converygs Corporation August 2002 - August 2005
Skills
Employee Task Analysis, Job Analysis, Instructional Design, Curriculum Analysis, Curriculum Design, Curriculum Development, Technical Recruiting, Pre-sales Technical..., Performance Metrics, Metrics Analysis, Business Metrics, Balanced Scorecard, Training Delivery, Performance Analysis, Performance Improvement, Call Center, Recruitment/Retention, Learning Management, Organizational Learning, E-learning Development, Business Process..., Task Analysis, Sales Process, Sales Support, Training & Development, Distance Learning, Blended Learning, Blended Learning..., Internet Recruiting, Interviewing, Needs Analysis, Survey Design, Business Analysis
Education
Eckerd College
BS
University of South Florida
M.A
Jennifer Garthe Jennifer Garthe's Convergys Corporation Experience October 2008 - August 2010
Job Certified Occupational Therapy Assistant COTA
Industry Hospital & Health Care
Experience
Select Medical March 2014 - Present
Brooks Rehabilitation March 2013 - April 2013
UF Health Jacksonville January 2013 - March 2013
Convergys Corporation October 2008 - August 2010
The Sobra Family August 2005 - August 2006
ALFMED Language School September 2005 - June 2006
Walt Disney World January 2005 - July 2005
Walt Disney World June 2004 - January 2005
Callaway Gardens Resort June 2001 - August 2001
Education
Florida State College at Jacksonville 2010 — 2013
Associate In Science, Occupational Therapy Assistant
Florida State University 1999 — 2004
Bachelor’s Degree, International Affairs
Select Medical March 2014 - Present
Brooks Rehabilitation March 2013 - April 2013
UF Health Jacksonville January 2013 - March 2013
Convergys Corporation October 2008 - August 2010
The Sobra Family August 2005 - August 2006
ALFMED Language School September 2005 - June 2006
Walt Disney World January 2005 - July 2005
Walt Disney World June 2004 - January 2005
Callaway Gardens Resort June 2001 - August 2001
Education
Florida State College at Jacksonville 2010 — 2013
Associate In Science, Occupational Therapy Assistant
Florida State University 1999 — 2004
Bachelor’s Degree, International Affairs
Emily Brinston's Convergys Corporation Experience January 2000 - Present
Job Team Leader at Convergys corporation
Industry Outsourcing/Offshoring
Experience
Convergys corporation January 2000 - Present
Convergys August 2007 - May 2012
Skills
BPO, Outsourcing, Call Centers, Workforce Management, Operations Management, Service Delivery, Transition Management, Vendor Management, Process Improvement, Sla, Customer Satisfaction, Team Management, Contact Centers, Customer Experience, Performance Management, Recruiting, Team Leadership, Management, Business Process..., Call Center, Customer Service, Employee Relations
Education
Kansas State University 1991 — 2001
BS, Business Economics
Convergys corporation January 2000 - Present
Convergys August 2007 - May 2012
Skills
BPO, Outsourcing, Call Centers, Workforce Management, Operations Management, Service Delivery, Transition Management, Vendor Management, Process Improvement, Sla, Customer Satisfaction, Team Management, Contact Centers, Customer Experience, Performance Management, Recruiting, Team Leadership, Management, Business Process..., Call Center, Customer Service, Employee Relations
Education
Kansas State University 1991 — 2001
BS, Business Economics
Sheila Curr's Convergys Corporation Experience August 2004 - November 2007
Job Head of Healthcare Vertical,Business Development, Sales and Strategy Healthcare at Concentrix
Industry Outsourcing/Offshoring
Experience
Concentrix November 2013 - Present
StarTek May 2011 - November 2013
CCIS Consulting, Inc. June 2009 - April 2011
COPC January 2008 - June 2009
Convergys Corporation August 2004 - November 2007
Daksh January 2002 - December 2004
Sitel 2000 - 2001
Sykes 1997 - 2000
Unisource 1993 - 1995
Skills
Large Account Sales, Executive Level..., Sales Management, International Sales, Sales Process, Process Development, New Business Development, Business Strategy, Executive Management, Management Consulting, Contract Negotiations, Consultancy, Financial Risk, Consultants, Sales, Business Development, Process Improvement, Start-ups, Contract Negotiation, Telecommunications, Team Management, Operations Management, Negotiation, Strategic Planning, BPO, Process Simulation, Strategy, Leadership, Management, Outsourcing, Marketing Strategy, Business Analysis, Business Process..., Call Center, Customer Satisfaction, Business Planning, Cross-functional Team..., Program Management, CRM, Team Building, Product Management, Change Management, Vendor Management, Account Management, Team Leadership, Strategic Partnerships, Forecasting, Customer Experience, Coaching, Performance Management
Education
Le Moyne College 1983 — 1985
Bus.Admin
Concentrix November 2013 - Present
StarTek May 2011 - November 2013
CCIS Consulting, Inc. June 2009 - April 2011
COPC January 2008 - June 2009
Convergys Corporation August 2004 - November 2007
Daksh January 2002 - December 2004
Sitel 2000 - 2001
Sykes 1997 - 2000
Unisource 1993 - 1995
Skills
Large Account Sales, Executive Level..., Sales Management, International Sales, Sales Process, Process Development, New Business Development, Business Strategy, Executive Management, Management Consulting, Contract Negotiations, Consultancy, Financial Risk, Consultants, Sales, Business Development, Process Improvement, Start-ups, Contract Negotiation, Telecommunications, Team Management, Operations Management, Negotiation, Strategic Planning, BPO, Process Simulation, Strategy, Leadership, Management, Outsourcing, Marketing Strategy, Business Analysis, Business Process..., Call Center, Customer Satisfaction, Business Planning, Cross-functional Team..., Program Management, CRM, Team Building, Product Management, Change Management, Vendor Management, Account Management, Team Leadership, Strategic Partnerships, Forecasting, Customer Experience, Coaching, Performance Management
Education
Le Moyne College 1983 — 1985
Bus.Admin
Jeff Shelmire's Convergys Corporation Experience November 1999 — April 2004
Job Director US Sales
Industry Outsourcing/Offshoring
Experience
Vee Technologies 2010 — Present
Vee Technologies November 2010 — April 2015
Vee Technologies 2010 — 2015
Vee Technologies 2010 — 2015
Vee Technologies 2010 — 2015
Shelmire & Associates, L.L.C. 2006 — 2011
ChannelVission Inc. September 2009 — November 2010
ChannelVission March 2009 — September 2009
Multi-Systems, Inc. April 2007 — July 2007
Convergys Corporation November 1999 — April 2004
Skills
International Business..., Global Business..., Product Management, Outsourcing, Solution Selling, Professional Services, Team Leadership, Vendor Management, Enterprise Software, CRM, Marketing, International Sales, Team Building, Sales, Management, Change Management, Strategy, Competitive Analysis, Contract Negotiation, Brand Development, Operations Management, Recruiting, Team Management, Leadership, Business Analysis, Call Centers, Process Improvement, Business Planning, Customer Satisfaction, Cloud Computing, Consulting, Business Intelligence, Business Process..., Program Management, Cross-functional Team..., Integration, Project Management, Sales Operations, Telecommunications, Management Consulting, Analysis, Direct Sales, Sales Process, Managed Services, Market Research, Entrepreneurship, Selling, Executive Management, B2B, Business Development
Education
Grand Canyon University 1996 — 1999
MBA, Business Administration
University of Colorado at Boulder 1987 — 1991
BA, Psychology and Political Science
Vee Technologies 2010 — Present
Vee Technologies November 2010 — April 2015
Vee Technologies 2010 — 2015
Vee Technologies 2010 — 2015
Vee Technologies 2010 — 2015
Shelmire & Associates, L.L.C. 2006 — 2011
ChannelVission Inc. September 2009 — November 2010
ChannelVission March 2009 — September 2009
Multi-Systems, Inc. April 2007 — July 2007
Convergys Corporation November 1999 — April 2004
Skills
International Business..., Global Business..., Product Management, Outsourcing, Solution Selling, Professional Services, Team Leadership, Vendor Management, Enterprise Software, CRM, Marketing, International Sales, Team Building, Sales, Management, Change Management, Strategy, Competitive Analysis, Contract Negotiation, Brand Development, Operations Management, Recruiting, Team Management, Leadership, Business Analysis, Call Centers, Process Improvement, Business Planning, Customer Satisfaction, Cloud Computing, Consulting, Business Intelligence, Business Process..., Program Management, Cross-functional Team..., Integration, Project Management, Sales Operations, Telecommunications, Management Consulting, Analysis, Direct Sales, Sales Process, Managed Services, Market Research, Entrepreneurship, Selling, Executive Management, B2B, Business Development
Education
Grand Canyon University 1996 — 1999
MBA, Business Administration
University of Colorado at Boulder 1987 — 1991
BA, Psychology and Political Science
Nan Williams Nan Williams's Convergys Corporation Experience September 2007 - December 2010
Job
Industry Machinery
Experience
Control System Upgrades, LLC and Magna Group, LLC November 2012 - Present
University of Cincinnati January 2012 - Present
Convergys May 2011 - January 2012
Marketing Consultant - Independent January 2011 - May 2011
Convergys Corporation September 2007 - December 2010
Convergys January 2002 - January 2007
Convergys Corporation January 2001 - January 2002
Convergys Corporation January 1999 - January 2001
Convergys Corporation January 1996 - January 1999
Cincinnati Bell November 1988 - September 1996
Skills
Product Management, Product Marketing, Campaign Management, Marketing Management, Cross-functional Team..., Contract Negotiations, Telecommunications, Customer Relations, Digital Marketing, Agency Relations, eDM, Webinars, Collateral Management, Start-ups, Sales, Product Development, New Business Development, Management, Budgets, Team Leadership, Contract Negotiation, Training, SaaS, Strategy, CRM, Customer Service, Leadership, EDM, Marketing Communications, Marketing Strategy, Program Management, B2B, Project Management, Competitive Analysis, Vendor Management, Marketing, Project Planning, Business Planning
Education
Eastern Kentucky University 1980 — 1984
BBA, Management/Marketing
University of Phoenix
Masters, Business Management
Control System Upgrades, LLC and Magna Group, LLC November 2012 - Present
University of Cincinnati January 2012 - Present
Convergys May 2011 - January 2012
Marketing Consultant - Independent January 2011 - May 2011
Convergys Corporation September 2007 - December 2010
Convergys January 2002 - January 2007
Convergys Corporation January 2001 - January 2002
Convergys Corporation January 1999 - January 2001
Convergys Corporation January 1996 - January 1999
Cincinnati Bell November 1988 - September 1996
Skills
Product Management, Product Marketing, Campaign Management, Marketing Management, Cross-functional Team..., Contract Negotiations, Telecommunications, Customer Relations, Digital Marketing, Agency Relations, eDM, Webinars, Collateral Management, Start-ups, Sales, Product Development, New Business Development, Management, Budgets, Team Leadership, Contract Negotiation, Training, SaaS, Strategy, CRM, Customer Service, Leadership, EDM, Marketing Communications, Marketing Strategy, Program Management, B2B, Project Management, Competitive Analysis, Vendor Management, Marketing, Project Planning, Business Planning
Education
Eastern Kentucky University 1980 — 1984
BBA, Management/Marketing
University of Phoenix
Masters, Business Management
Alessandra Marinetti Alessandra Marinetti's Convergys Corporation Experience August 2006 - May 2008
Job Driving customer success through learning and certification and aspiring opera singer
Industry Professional Training & Coaching
Experience
LinkedIn October 2011 - Present
Intrepid Learning Solutions May 2010 - October 2011
Convergys EMEA June 2008 - August 2009
Convergys Corporation August 2006 - May 2008
The Global Fund March 2005 - July 2006
United Nations High Commissioner for Refugees March 2004 - January 2005
DigitalThink March 2000 - February 2004
Skills
Organizational Learning, Blended Learning, Learning Management, E-learning, HR Transformation, HRO, Intercultural..., Training & Development, Team Management, Virtual Teams, Needs Analysis, Global Team Management, Cross-cultural, Leading Projects, Stakeholder Consultation, Communities Of Practice, Professional Services, Shared Service Center, Curriculum Design, Training Delivery, Business Transformation, Instructional Design, Global HR, Vendor Management, Instructor-led Training, E-learning Development, Talent Development, Onboarding, Outsourcing, Performance Management, Talent Management, Adult Education, Performance Consulting, Knowledge Management, Blended Learning..., Training Skills, E-Learning, Management, Training, Project Management, Employee Training, Learning Management..., Change Management, Human Resources, Organizational..., Leadership, Program Management, Organizational..., HR Consulting, Captivate
Education
University of California, Berkeley 2012 — 2014
Certificate Program, Leadership and Management
Portland State University 2011 — 2011
Certificate Program, Human Resources Management
Intercultural Communication Institute 2010 — 2011
1999 — 2001
MA, Education (Instructional Technologies)
1986 — 1995
Laurea, Language Studies - German and English
Humboldt-Universität zu Berlin 1990 — 1991
LinkedIn October 2011 - Present
Intrepid Learning Solutions May 2010 - October 2011
Convergys EMEA June 2008 - August 2009
Convergys Corporation August 2006 - May 2008
The Global Fund March 2005 - July 2006
United Nations High Commissioner for Refugees March 2004 - January 2005
DigitalThink March 2000 - February 2004
Skills
Organizational Learning, Blended Learning, Learning Management, E-learning, HR Transformation, HRO, Intercultural..., Training & Development, Team Management, Virtual Teams, Needs Analysis, Global Team Management, Cross-cultural, Leading Projects, Stakeholder Consultation, Communities Of Practice, Professional Services, Shared Service Center, Curriculum Design, Training Delivery, Business Transformation, Instructional Design, Global HR, Vendor Management, Instructor-led Training, E-learning Development, Talent Development, Onboarding, Outsourcing, Performance Management, Talent Management, Adult Education, Performance Consulting, Knowledge Management, Blended Learning..., Training Skills, E-Learning, Management, Training, Project Management, Employee Training, Learning Management..., Change Management, Human Resources, Organizational..., Leadership, Program Management, Organizational..., HR Consulting, Captivate
Education
University of California, Berkeley 2012 — 2014
Certificate Program, Leadership and Management
Portland State University 2011 — 2011
Certificate Program, Human Resources Management
Intercultural Communication Institute 2010 — 2011
1999 — 2001
MA, Education (Instructional Technologies)
1986 — 1995
Laurea, Language Studies - German and English
Humboldt-Universität zu Berlin 1990 — 1991
Ankur Sehgal, PMP's Convergys Corporation Experience August 2005 - October 2007
Job Director Database Architecture, Governance and Project Intake at Anthem Inc.
Industry Insurance
Experience
Anthem, Inc. April 2015 - Present
Anthem, Inc. January 2013 - April 2015
Anthem, Inc. August 2010 - December 2012
Convergys April 2009 - August 2010
Fidelity Investments October 2007 - December 2008
Convergys Corporation August 2005 - October 2007
Convergys Corporation January 2001 - July 2005
Skills
SDLC, Program Management, Software Development..., PMP, Project Planning, Business Intelligence, Agile Methodologies, Requirements Analysis, Management, Unix, Databases, Project Management, Risk Management, Enterprise Architecture, Data Warehousing, Software Project..., Microsoft SQL Server, Oracle, Leadership, Requirements Gathering, Database Governance, Vendor Management, Resource Management, Business Analysis, Integration, Solution Architecture, Visio, IT Strategy, IT Management, ITIL, Project Portfolio...
Education
University of Cincinnati 1998 — 2000
MS, Computer Science
Guru Nanak Dev University 1993 — 1997
BS, Computer Science
Anthem, Inc. April 2015 - Present
Anthem, Inc. January 2013 - April 2015
Anthem, Inc. August 2010 - December 2012
Convergys April 2009 - August 2010
Fidelity Investments October 2007 - December 2008
Convergys Corporation August 2005 - October 2007
Convergys Corporation January 2001 - July 2005
Skills
SDLC, Program Management, Software Development..., PMP, Project Planning, Business Intelligence, Agile Methodologies, Requirements Analysis, Management, Unix, Databases, Project Management, Risk Management, Enterprise Architecture, Data Warehousing, Software Project..., Microsoft SQL Server, Oracle, Leadership, Requirements Gathering, Database Governance, Vendor Management, Resource Management, Business Analysis, Integration, Solution Architecture, Visio, IT Strategy, IT Management, ITIL, Project Portfolio...
Education
University of Cincinnati 1998 — 2000
MS, Computer Science
Guru Nanak Dev University 1993 — 1997
BS, Computer Science
Bawa Singh's Convergys Corporation Experience June 2006 - September 2007
Job VP Operations, Asurion
Industry Wireless
Experience
Asurion September 2007 - Present
Convergys Corporation June 2006 - September 2007
United Health Care 2002 - 2006
Stream International 1997 - 2002
Capital One 1996 - 1997
AMR Inc 1977 - 1996
Education
University of Cincinnati College of Business 1973 — 1977
PH.D, Quantitative Analysis, Finance, Management
University of Cincinnati College of Business 1971 — 1973
MBA, Finance, Quantitative Analysis
University of Florida 1969 — 1971
MS, Industrial and Systems Engineering
Indian Institute of Technology, Kharagpur 1963 — 1968
B. Tech, Mechanical Engineering
Asurion September 2007 - Present
Convergys Corporation June 2006 - September 2007
United Health Care 2002 - 2006
Stream International 1997 - 2002
Capital One 1996 - 1997
AMR Inc 1977 - 1996
Education
University of Cincinnati College of Business 1973 — 1977
PH.D, Quantitative Analysis, Finance, Management
University of Cincinnati College of Business 1971 — 1973
MBA, Finance, Quantitative Analysis
University of Florida 1969 — 1971
MS, Industrial and Systems Engineering
Indian Institute of Technology, Kharagpur 1963 — 1968
B. Tech, Mechanical Engineering
Rajani Poosarla's Convergys Corporation Experience 2005 - 2007
Job IT Contractor at American Modern Insurance Group
Industry Information Technology and Services
Experience
American Modern Insurance Group June 2011 - Present
American Modern Insurance Group 2007 - 2011
Convergys Corporation 2005 - 2007
Cohesia 2004 - 2005
University of Cincinnati 2001 - 2003
Skills
Agile Methodologies, Spring, Hibernate, Struts, Maven, Java Enterprise Edition, Java, DB2, JDBC, SQL, JSP, jQuery, Ant, Oracle, JavaScript, Eclipse, XML, JSON, Software Project...
Education
University of Cincinnati 2001 — 2003
MS, Computer Science
Jawaharlal Nehru Technological University 1996 — 2000
BTech, Computer Science
American Modern Insurance Group June 2011 - Present
American Modern Insurance Group 2007 - 2011
Convergys Corporation 2005 - 2007
Cohesia 2004 - 2005
University of Cincinnati 2001 - 2003
Skills
Agile Methodologies, Spring, Hibernate, Struts, Maven, Java Enterprise Edition, Java, DB2, JDBC, SQL, JSP, jQuery, Ant, Oracle, JavaScript, Eclipse, XML, JSON, Software Project...
Education
University of Cincinnati 2001 — 2003
MS, Computer Science
Jawaharlal Nehru Technological University 1996 — 2000
BTech, Computer Science
Karen Doherty's Convergys Corporation Experience November 2003 - July 2006
Job IT Project Manager Consultant at Carlisle & Gallagher Consulting Group
Industry Information Technology and Services
Experience
Consultant at Carlisle & Gallagher Consulting Group November 2013 - Present
Blue Cross July 2006 - November 2013
Convergys Corporation November 2003 - July 2006
CitiStreet Financial Services 2002 - 2003
Prudential Insurance December 1999 - January 2002
Convergys 1998 - 1999
AT&T Universal Card Services 1996 - 1998
AT&T Universal Card Services February 1993 - July 1996
Skills
Quality Center, Testing, Quality Assurance, SDLC, User Acceptance Testing, Test Planning, Visio, Business Analysis, Software Quality..., Requirements Analysis, Requirements Gathering, Mainframe, System Testing, Waterfall, Business Requirements, Test Cases, Systems Analysis, Regression Testing, SharePoint, QTP, Agile Methodologies, Software Project..., Test Management, Agile Testing, Defect Tracking, Test Automation, Integration Testing, Test Strategy, DB2, LoadRunner, Software Documentation, Performance Testing, Scrum, RUP, Integration, HP Quality Center
Education
Webster University (AT) 1997 — 1999
MBA, Business
The George Washington University 1996 — 1997
Masters Science, Project Management
Flagler College
Bachelors, Education & Special Education K-12
Waltham High School
Diploma
Consultant at Carlisle & Gallagher Consulting Group November 2013 - Present
Blue Cross July 2006 - November 2013
Convergys Corporation November 2003 - July 2006
CitiStreet Financial Services 2002 - 2003
Prudential Insurance December 1999 - January 2002
Convergys 1998 - 1999
AT&T Universal Card Services 1996 - 1998
AT&T Universal Card Services February 1993 - July 1996
Skills
Quality Center, Testing, Quality Assurance, SDLC, User Acceptance Testing, Test Planning, Visio, Business Analysis, Software Quality..., Requirements Analysis, Requirements Gathering, Mainframe, System Testing, Waterfall, Business Requirements, Test Cases, Systems Analysis, Regression Testing, SharePoint, QTP, Agile Methodologies, Software Project..., Test Management, Agile Testing, Defect Tracking, Test Automation, Integration Testing, Test Strategy, DB2, LoadRunner, Software Documentation, Performance Testing, Scrum, RUP, Integration, HP Quality Center
Education
Webster University (AT) 1997 — 1999
MBA, Business
The George Washington University 1996 — 1997
Masters Science, Project Management
Flagler College
Bachelors, Education & Special Education K-12
Waltham High School
Diploma
Brian Kamer's Convergys Corporation Experience June 1996 - April 2003
Job Software Engineer at CareerBuilder.com
Industry Internet
Experience
CareerBuilder.com May 2007 - Present
Infinity Insurance April 2005 - May 2007
Convergys Corporation June 1996 - April 2003
Skills
Agile Methodologies, JavaScript, jQuery, SQL, C#, Microsoft SQL Server, Scrum, ASP.NET, .NET, CSS, XML, HTML, Software Development, Web Services
Education
Florida State University 1995 — 1996
Florida State University - College of Business 1995 — 1996
M.I.S.
CareerBuilder.com May 2007 - Present
Infinity Insurance April 2005 - May 2007
Convergys Corporation June 1996 - April 2003
Skills
Agile Methodologies, JavaScript, jQuery, SQL, C#, Microsoft SQL Server, Scrum, ASP.NET, .NET, CSS, XML, HTML, Software Development, Web Services
Education
Florida State University 1995 — 1996
Florida State University - College of Business 1995 — 1996
M.I.S.
Wendy Lutes's Convergys Corporation Experience 2006 - 2007
Job Manager at Capgemini
Industry Information Technology and Services
Experience
Capgemini August 2014 - Present
Scratch Solutions, Inc. October 2007 - Present
HR Focal Point LLC November 2010 - May 2012
Convergys Corporation 2006 - 2007
NGA Human Resources 2004 - 2004
SAP 1999 - 2003
Simmons Bedding Company 1995 - 1998
Shaw Industries 1992 - 1995
Skills
SAP HR, SAP R/3, SAP, Payroll, ERP, Business Analysis, HRIS, Change Management, Project Management, Requirements Analysis, Business Process, SAP ERP, Integration, Business Process..., Testing, SAP Portal, SAP MM
Education
Georgia Institute of Technology 1986 — 1992
Bachelor, Industrial Engineering
Capgemini August 2014 - Present
Scratch Solutions, Inc. October 2007 - Present
HR Focal Point LLC November 2010 - May 2012
Convergys Corporation 2006 - 2007
NGA Human Resources 2004 - 2004
SAP 1999 - 2003
Simmons Bedding Company 1995 - 1998
Shaw Industries 1992 - 1995
Skills
SAP HR, SAP R/3, SAP, Payroll, ERP, Business Analysis, HRIS, Change Management, Project Management, Requirements Analysis, Business Process, SAP ERP, Integration, Business Process..., Testing, SAP Portal, SAP MM
Education
Georgia Institute of Technology 1986 — 1992
Bachelor, Industrial Engineering
Nora Leach's Convergys Corporation Experience 1999 - 2000
Job Administrative Associate/P.A. at Shell Oil Products US
Industry Oil & Energy
Experience
Shell Oil Products US September 2011 - Present
SHELL OIL COMPANY April 2008 - August 2011
Shell Exploration & Production Co. July 2006 - March 2008
Shell Oil Company 2003 - 2006
Shell Oil Company - Shell People Services August 2000 - December 2002
Convergys Corporation 1999 - 2000
Skills
Type 90 WPM,, 10-Key by touch,, MSWord,, MSExcel,, MS PowerPoint,, WINDOWS 95, 98, ME ,XP..., All other MS Windows..., Microsoft Office 2000..., RealWorld Accounting..., Restrac (Résumé entry..., Recruitsoft,, JobStreet,, Accounts Payable,, Accounts Receivable,, billing and invoicing, payroll, collections, extensive customer..., Inventory control and..., strong communication..., ability to multi-task..., strong problem solving..., strong decision making..., strong telephone and..., Communication, Customer Service, Problem Solving, Recruiting, Coaching, Contract Management, Strategic Planning, Payroll, Mentoring, Time Management, Applicant Tracking..., Microsoft Excel, Teamwork, Negotiation
Education
Houston Community College 2000 — 2001
Certificate, Chemical Dependency Counselling
Control Data Institute 1985 — 1986
Certificate, Computer Programming and Operations
Hallmark Private School 1976 — 1978
High School Diploma, General
Shell Oil Products US September 2011 - Present
SHELL OIL COMPANY April 2008 - August 2011
Shell Exploration & Production Co. July 2006 - March 2008
Shell Oil Company 2003 - 2006
Shell Oil Company - Shell People Services August 2000 - December 2002
Convergys Corporation 1999 - 2000
Skills
Type 90 WPM,, 10-Key by touch,, MSWord,, MSExcel,, MS PowerPoint,, WINDOWS 95, 98, ME ,XP..., All other MS Windows..., Microsoft Office 2000..., RealWorld Accounting..., Restrac (Résumé entry..., Recruitsoft,, JobStreet,, Accounts Payable,, Accounts Receivable,, billing and invoicing, payroll, collections, extensive customer..., Inventory control and..., strong communication..., ability to multi-task..., strong problem solving..., strong decision making..., strong telephone and..., Communication, Customer Service, Problem Solving, Recruiting, Coaching, Contract Management, Strategic Planning, Payroll, Mentoring, Time Management, Applicant Tracking..., Microsoft Excel, Teamwork, Negotiation
Education
Houston Community College 2000 — 2001
Certificate, Chemical Dependency Counselling
Control Data Institute 1985 — 1986
Certificate, Computer Programming and Operations
Hallmark Private School 1976 — 1978
High School Diploma, General
Bonnie Teymouri's Convergys Corporation Experience July 2002 - December 2004
Job Technical Lead Cisco
Industry Computer Software
Experience
Cisco Systems January 2006 - Present
Scientific Atlanta January 2005 - Present
Cisco Systems January 2005 - Present
Convergys Corporation July 2002 - December 2004
Scientific-Atlanta October 2000 - July 2002
Convergys Corporation May 1989 - October 2000
Siemens Telecom Network January 1987 - January 1989
IBM Information Network January 1985 - January 1987
Skills
Solaris 8/9/10, Linux, TPC, UDP, C++, GNU Make, gSOAP, RPC, Coverity, SQL, Ksh, WSDL, XSL, XML, Ant, Java, JSP, JavaScript, Tomcat, XMPP, CppUnit, OpenSSL, HTTP, Perl, Python, RogueWave, Threads, Distributed Systems, Unix
Education
Georgia State University 2004 — 2009
MBA
University of Central Florida 1983 — 1985
Bachelor of Science, Computer Science
Cisco Systems January 2006 - Present
Scientific Atlanta January 2005 - Present
Cisco Systems January 2005 - Present
Convergys Corporation July 2002 - December 2004
Scientific-Atlanta October 2000 - July 2002
Convergys Corporation May 1989 - October 2000
Siemens Telecom Network January 1987 - January 1989
IBM Information Network January 1985 - January 1987
Skills
Solaris 8/9/10, Linux, TPC, UDP, C++, GNU Make, gSOAP, RPC, Coverity, SQL, Ksh, WSDL, XSL, XML, Ant, Java, JSP, JavaScript, Tomcat, XMPP, CppUnit, OpenSSL, HTTP, Perl, Python, RogueWave, Threads, Distributed Systems, Unix
Education
Georgia State University 2004 — 2009
MBA
University of Central Florida 1983 — 1985
Bachelor of Science, Computer Science
Huimin (Minnie) FU's Convergys Corporation Experience May 2007 - September 2008
Job System Analyst at American Modern Insurance Group
Industry Information Technology and Services
Experience
American Modern Insurance Group March 2013 - Present
Hill-Rom January 2013 - Present
PCCW Solutions November 2011 - April 2012
Cathay Pacific Airways November 2008 - June 2011
Cathay Pacific Airways November 2008 - June 2011
Convergys May 2007 - September 2008
Convergys Corporation May 2007 - September 2008
VENSOFT INC 2007 - 2008
Wells Fargo & Co May 2006 - May 2007
AwareToys, Inc November 2005 - May 2006
Skills
Business Intelligence, Requirements Analysis, Data Warehousing, SDLC, ETL, Business Analysis, PL/SQL, Oracle, Data Modeling, Cognos, Visio, Business Objects
Education
Illinois Institute of Technology 2004 — 2006
Master of Science, Marketing Communication
Illinois Institute of Technology-Stuart Graduate School of Business 2004 — 2006
Master of Science, Marketing Communication
South China University of Technology 1999 — 2003
Bachelor of Science, Electrical Engineering
American Modern Insurance Group March 2013 - Present
Hill-Rom January 2013 - Present
PCCW Solutions November 2011 - April 2012
Cathay Pacific Airways November 2008 - June 2011
Cathay Pacific Airways November 2008 - June 2011
Convergys May 2007 - September 2008
Convergys Corporation May 2007 - September 2008
VENSOFT INC 2007 - 2008
Wells Fargo & Co May 2006 - May 2007
AwareToys, Inc November 2005 - May 2006
Skills
Business Intelligence, Requirements Analysis, Data Warehousing, SDLC, ETL, Business Analysis, PL/SQL, Oracle, Data Modeling, Cognos, Visio, Business Objects
Education
Illinois Institute of Technology 2004 — 2006
Master of Science, Marketing Communication
Illinois Institute of Technology-Stuart Graduate School of Business 2004 — 2006
Master of Science, Marketing Communication
South China University of Technology 1999 — 2003
Bachelor of Science, Electrical Engineering
Andrew Landon's Convergys Corporation Experience August 2006 - Present
Job Corporate Counsel at Convergys Corporation
Industry Outsourcing/Offshoring
Experience
Convergys Corporation August 2006 - Present
Watson Wyatt & Company October 2003 - August 2006
Nealon & Associates May 2003 - October 2003
Holland & Knight, LLP December 1999 - May 2003
Montgomery Aviation May 1997 - December 1998
Education
George Mason University School of Law 2001 — 2004
JD
University of Illinois at Urbana-Champaign 1992 — 1997
BA, History/Aviation
Convergys Corporation August 2006 - Present
Watson Wyatt & Company October 2003 - August 2006
Nealon & Associates May 2003 - October 2003
Holland & Knight, LLP December 1999 - May 2003
Montgomery Aviation May 1997 - December 1998
Education
George Mason University School of Law 2001 — 2004
JD
University of Illinois at Urbana-Champaign 1992 — 1997
BA, History/Aviation
Michele Boutwell's Convergys Corporation Experience 2006 - 2008
Job Director Project Management at ACI Worldwide
Industry Information Technology and Services
Experience
ACI Worldwide June 2014 - Present
Citi March 2012 - June 2014
Citi March 2008 - March 2012
Convergys Corporation 2006 - 2008
Cintas Corporation 2004 - 2006
Mazda North American Operations 1994 - 2004
Skills
Six Sigma, Lean Manufacturing, Operational Excellence, Process Improvement, Business Process..., Management, Manufacturing, Business Process..., Cross-functional Team..., Continuous Improvement, Team Management, Human Resources, Risk Management, Program Management, Project Management, Change Management, Strategic Planning, Entrepreneurship, Business Analysis
Education
James Madison University 1983 — 1987
BBA, Finance
ACI Worldwide June 2014 - Present
Citi March 2012 - June 2014
Citi March 2008 - March 2012
Convergys Corporation 2006 - 2008
Cintas Corporation 2004 - 2006
Mazda North American Operations 1994 - 2004
Skills
Six Sigma, Lean Manufacturing, Operational Excellence, Process Improvement, Business Process..., Management, Manufacturing, Business Process..., Cross-functional Team..., Continuous Improvement, Team Management, Human Resources, Risk Management, Program Management, Project Management, Change Management, Strategic Planning, Entrepreneurship, Business Analysis
Education
James Madison University 1983 — 1987
BBA, Finance
Lorraine Cooper's Convergys Corporation Experience October 2000 - Present
Job Associate at Convergys Corporation
Industry Information Technology and Services
Experience
Convergys Corporation October 2000 - Present
AT&T April 1998 - June 2000
AT&T November 1993 - April 1998
Skills
Process Migration, Outsourcing, Service Delivery, Workforce Management, Sla, Offshoring, Business Analysis, Vendor Management, Requirements Analysis, Team Management, Business Transformation, Project Management, Management, Networking, Information Technology, Program Management, Project Delivery, IT Service Management, Telecommunications, Business Process, Talent Acquisition, IT Management, Recruiting, ERP, Performance Management, Consulting, Resource Management, Process Improvement, Troubleshooting
Education
Webster University 1997 — 1999
Bachelor of Arts (BA), Business & Technology
Golden Gate University 1993 — 1996
Business & Technology
Convergys Corporation October 2000 - Present
AT&T April 1998 - June 2000
AT&T November 1993 - April 1998
Skills
Process Migration, Outsourcing, Service Delivery, Workforce Management, Sla, Offshoring, Business Analysis, Vendor Management, Requirements Analysis, Team Management, Business Transformation, Project Management, Management, Networking, Information Technology, Program Management, Project Delivery, IT Service Management, Telecommunications, Business Process, Talent Acquisition, IT Management, Recruiting, ERP, Performance Management, Consulting, Resource Management, Process Improvement, Troubleshooting
Education
Webster University 1997 — 1999
Bachelor of Arts (BA), Business & Technology
Golden Gate University 1993 — 1996
Business & Technology
Tonya Aubrey-Nelle's Convergys Corporation Experience May 2001 - August 2003
Job Mortgage Loan Underwriter 3 at Citi
Industry Financial Services
Experience
CitiMortgage February 2013 - Present
Wells Fargo Home Mortgage October 2011 - February 2013
Bank of America May 2008 - October 2011
Southwest Bank/M&I Bank August 2007 - March 2008
CreveCor Mortgage/Heartland Wholesale Funding September 2003 - August 2007
Convergys Corporation May 2001 - August 2003
Skills
Mortgage Lending, Loans, Mortgage Underwriting, Refinance, Residential Mortgages, FHA, Reverse Mortgages, Construction Loans, Credit, Mortgage Banking
Education
Fontbonne University 2005 — 2008
Bachelor's degree, Business Administration
CitiMortgage February 2013 - Present
Wells Fargo Home Mortgage October 2011 - February 2013
Bank of America May 2008 - October 2011
Southwest Bank/M&I Bank August 2007 - March 2008
CreveCor Mortgage/Heartland Wholesale Funding September 2003 - August 2007
Convergys Corporation May 2001 - August 2003
Skills
Mortgage Lending, Loans, Mortgage Underwriting, Refinance, Residential Mortgages, FHA, Reverse Mortgages, Construction Loans, Credit, Mortgage Banking
Education
Fontbonne University 2005 — 2008
Bachelor's degree, Business Administration
Josh Metz's Convergys Corporation Experience January 1996 - July 2009
Job Director of Finance and Administration / CFO at Nova Southeastern University, Shepard Broad College of Law
Industry Higher Education
Experience
Nova Southeastern University, Shepard Broad College of Law February 2011 - Present
BTM January 2010 - July 2015
ARRIS August 2009 - December 2009
Convergys Corporation January 1996 - July 2009
Information Systems Development Partnership (ISD) March 1994 - December 1995
Royal Caribbean Cruises, Ltd. May 1993 - January 1994
Price Waterhouse September 1984 - May 1993
Skills
Budgets, QuickBooks, Integration, CRM, Projects, Program Management, Project Management, SDLC, Software Development, Data Conversion, Accounting, Finance, Human Resources, Telecommunications..., Microsoft Office, Microsoft Excel, Microsoft Word, Outlook, Lotus Notes, PIP, Medical Billing, General Ledger, Full P&L Responsibility, Financial Audits, Kronos, Income Statement, Ariba, Customer Service, Talent Management, Requirements Analysis, Business Requirements, Software Testing Life..., Training, Change Management, Software Documentation, Process Improvement, Executive Management, Financial Analysis, Payroll, Auditing, Financial Modeling, Invoicing, Analysis
Education
Florida International University
Bachelor of Science (B.S.), Computer Science
Florida International University
Bachelor of Business Administration (B.B.A.), Accounting
University of Florida - Warrington College of Business Administration
Bachelor of Science in Business Administration, Finance
Nova Southeastern University, Shepard Broad College of Law February 2011 - Present
BTM January 2010 - July 2015
ARRIS August 2009 - December 2009
Convergys Corporation January 1996 - July 2009
Information Systems Development Partnership (ISD) March 1994 - December 1995
Royal Caribbean Cruises, Ltd. May 1993 - January 1994
Price Waterhouse September 1984 - May 1993
Skills
Budgets, QuickBooks, Integration, CRM, Projects, Program Management, Project Management, SDLC, Software Development, Data Conversion, Accounting, Finance, Human Resources, Telecommunications..., Microsoft Office, Microsoft Excel, Microsoft Word, Outlook, Lotus Notes, PIP, Medical Billing, General Ledger, Full P&L Responsibility, Financial Audits, Kronos, Income Statement, Ariba, Customer Service, Talent Management, Requirements Analysis, Business Requirements, Software Testing Life..., Training, Change Management, Software Documentation, Process Improvement, Executive Management, Financial Analysis, Payroll, Auditing, Financial Modeling, Invoicing, Analysis
Education
Florida International University
Bachelor of Science (B.S.), Computer Science
Florida International University
Bachelor of Business Administration (B.B.A.), Accounting
University of Florida - Warrington College of Business Administration
Bachelor of Science in Business Administration, Finance
Pavan Adusumalli's Convergys Corporation Experience 1997 - 2002
Job Sr. Oracle DBA at Anthem
Industry Information Technology and Services
Experience
Anthem February 2011 - Present
Accenture Services September 2010 - February 2011
GE August 2009 - August 2010
Axcess Financial April 2007 - July 2009
dbaDIRECT July 2004 - April 2007
Clopay Building Products May 2003 - June 2004
Caminus Corporation August 2002 - April 2003
Convergys Corporation 1997 - 2002
Skills
Data Warehousing, PL/SQL, Oracle, Oracle E-Business Suite, Oracle RAC, Performance Tuning, SQL Tuning, Database Administration, Unix, Database Design, SDLC, ETL, Solaris, Data Migration, Unix Shell Scripting, AIX, Databases, Oracle Applications, Data Modeling, Disaster Recovery, High Availability, Investment Properties, Replication, Shell Scripting, Oracle Database...
Education
Jawaharlal Nehru Technological University 1994 — 1996
Master of Business Administration (MBA), Marketing
Koneru Lakshmaiah College of Engineering 1988 — 1992
Bachelors of Techonology, Mechanical Engineering
The Hyderabad Public School 1980 — 1988
Anthem February 2011 - Present
Accenture Services September 2010 - February 2011
GE August 2009 - August 2010
Axcess Financial April 2007 - July 2009
dbaDIRECT July 2004 - April 2007
Clopay Building Products May 2003 - June 2004
Caminus Corporation August 2002 - April 2003
Convergys Corporation 1997 - 2002
Skills
Data Warehousing, PL/SQL, Oracle, Oracle E-Business Suite, Oracle RAC, Performance Tuning, SQL Tuning, Database Administration, Unix, Database Design, SDLC, ETL, Solaris, Data Migration, Unix Shell Scripting, AIX, Databases, Oracle Applications, Data Modeling, Disaster Recovery, High Availability, Investment Properties, Replication, Shell Scripting, Oracle Database...
Education
Jawaharlal Nehru Technological University 1994 — 1996
Master of Business Administration (MBA), Marketing
Koneru Lakshmaiah College of Engineering 1988 — 1992
Bachelors of Techonology, Mechanical Engineering
The Hyderabad Public School 1980 — 1988
Valerie J Wolford, PMP's Convergys Corporation Experience March 2004 - December 2007
Job IT Project Manager at Hobsons
Industry Computer Software
Experience
Hobsons December 2011 - Present
Streamline Health March 2010 - August 2011
Convergys January 2008 - December 2009
Convergys Corporation March 2004 - December 2007
Convergys Corporation August 1997 - March 2004
Skills
Software Project..., Team Management, Business Process, Process Management, Project Management, Process Improvement, Integration, Risk Management, Management, Business Strategy, Change Management, Business Analysis, Data Warehousing, Testing, PMP, Agile Methodologies, Strategic Planning, Enterprise Software, Training, Business Requirements, Vendor Management, SDLC
Education
The George Washington University 1994 — 1997
Masters Certificate, Project Management
Xavier University - Williams College of Business 1980 — 1983
MBA, Business Administration with Information Systems concentration
Indiana University Bloomington 1975 — 1979
Bachelors, Biological Science
Hobsons December 2011 - Present
Streamline Health March 2010 - August 2011
Convergys January 2008 - December 2009
Convergys Corporation March 2004 - December 2007
Convergys Corporation August 1997 - March 2004
Skills
Software Project..., Team Management, Business Process, Process Management, Project Management, Process Improvement, Integration, Risk Management, Management, Business Strategy, Change Management, Business Analysis, Data Warehousing, Testing, PMP, Agile Methodologies, Strategic Planning, Enterprise Software, Training, Business Requirements, Vendor Management, SDLC
Education
The George Washington University 1994 — 1997
Masters Certificate, Project Management
Xavier University - Williams College of Business 1980 — 1983
MBA, Business Administration with Information Systems concentration
Indiana University Bloomington 1975 — 1979
Bachelors, Biological Science
Matthew Kaempfe's Convergys Corporation Experience February 2009 - November 2010
Job Contact Center Manager at TriWest Healthcare Alliance
Industry Hospital & Health Care
Experience
TriWest Healthcare Alliance August 2015 - Present
Colonial Life April 2015 - July 2015
Aurora Bank FSB and Everhome Mortgage November 2010 - April 2014
Convergys Corporation February 2009 - November 2010
MasterCard International February 2008 - February 2009
Maritz, Inc November 2004 - February 2008
Thumbs-Up Telemarketing Inc June 2000 - November 2004
Skills
Call Center Management, Vendor Management, Client Services, IVR Design, Customer Relations, Intensive Team Building, Project Management, Process Improvement, Analytics, Business Analysis, Call Center, Strategy, Call Centers, Cross-functional Team..., Customer Service, Business Development, Customer Experience, Financial Services, CRM, Leadership, Program Management, Team Building, Strategic Planning, IVR, Operations Management, Management
Education
Jefferson College 1987 — 1989
Associate of Arts, Liberal Arts, 3.75
TriWest Healthcare Alliance August 2015 - Present
Colonial Life April 2015 - July 2015
Aurora Bank FSB and Everhome Mortgage November 2010 - April 2014
Convergys Corporation February 2009 - November 2010
MasterCard International February 2008 - February 2009
Maritz, Inc November 2004 - February 2008
Thumbs-Up Telemarketing Inc June 2000 - November 2004
Skills
Call Center Management, Vendor Management, Client Services, IVR Design, Customer Relations, Intensive Team Building, Project Management, Process Improvement, Analytics, Business Analysis, Call Center, Strategy, Call Centers, Cross-functional Team..., Customer Service, Business Development, Customer Experience, Financial Services, CRM, Leadership, Program Management, Team Building, Strategic Planning, IVR, Operations Management, Management
Education
Jefferson College 1987 — 1989
Associate of Arts, Liberal Arts, 3.75
Amy Levinson's Convergys Corporation Experience 2002 - 2010
Job Information Technology Project Manager and Implementation Leader
Industry Information Technology and Services
Experience
Step Up For Students (formerly the Florida School Choice Fund) July 2011 - June 2012
Florida School Choice Fund September 2010 - July 2011
Convergys Corporation 2002 - 2010
Bell Labs Lucent Technologies 1996 - April 2002
AT&T 1982 - 1996
Skills
Project Management, System Testing, SDLC, Requirements Analysis, Business Analysis, Vendor Management
Education
Stevens Institute of Technology 1997 — 1999
MS, Project Management, 3.9
Fairleigh Dickinson University 1987 — 1989
MBA (30 credits towards), Marketing/Marketing Management, General, 4.0
Gettysburg College 1978 — 1982
BA, Business Administrations and Mathematics
Step Up For Students (formerly the Florida School Choice Fund) July 2011 - June 2012
Florida School Choice Fund September 2010 - July 2011
Convergys Corporation 2002 - 2010
Bell Labs Lucent Technologies 1996 - April 2002
AT&T 1982 - 1996
Skills
Project Management, System Testing, SDLC, Requirements Analysis, Business Analysis, Vendor Management
Education
Stevens Institute of Technology 1997 — 1999
MS, Project Management, 3.9
Fairleigh Dickinson University 1987 — 1989
MBA (30 credits towards), Marketing/Marketing Management, General, 4.0
Gettysburg College 1978 — 1982
BA, Business Administrations and Mathematics
Alecia (Glenn) Mayers's Convergys Corporation Experience June 2006 - April 2008
Job Employment Consultant I
Industry Government Relations
Experience
NC Division of Commerce April 2011 - Present
Focus Point Inc. May 2009 - December 2011
Special K Enrichment Inc April 2006 - March 2009
Convergys Corporation June 2006 - April 2008
Sitel Corporation May 2000 - June 2006
Education
Keller School of Business Management 2011 — 2013
MBA, Human Resources
Fayetteville State University 1992 — 1997
BS, Business Administration
NC Division of Commerce April 2011 - Present
Focus Point Inc. May 2009 - December 2011
Special K Enrichment Inc April 2006 - March 2009
Convergys Corporation June 2006 - April 2008
Sitel Corporation May 2000 - June 2006
Education
Keller School of Business Management 2011 — 2013
MBA, Human Resources
Fayetteville State University 1992 — 1997
BS, Business Administration
Rose Sweatland's Convergys Corporation Experience March 1996 - December 2008
Job Facilities Services Professional
Industry Facilities Services
Experience
Convergys Corporation March 1996 - December 2008
Communications Design Services, Inc. 1992 - 1994
Roesel, Kent & Associates 1990 - 1992
Skills
Space Planning, Interior Design, ADA compliance, AutoCAD, Architectural Drafting, Facilities Management, Furniture, Architecture, CAD, Problem Solving, Customer Service, Project Planning, Drawing, Floor Plans, Residential Homes, MS Project, Purchasing, Contract Management, Human Resources, Construction, Space planning, Product Development, Construction Management, Project Management, Process Scheduler, Supervisory Skills, Microsoft Office, Architectural Drawings, Space-planning
Education
Gwinnett Technical College 1989 — 1989
Certificate, AutoCadd
Balin Institute of Technology 1988 — 1988
Diploma, Mechanical & Architectural Drafting
Lee Institute of Business 1971 — 1971
License, Real Estate Brokerage
Paier School of Art 1964 — 1966
Interior Design
Convergys Corporation March 1996 - December 2008
Communications Design Services, Inc. 1992 - 1994
Roesel, Kent & Associates 1990 - 1992
Skills
Space Planning, Interior Design, ADA compliance, AutoCAD, Architectural Drafting, Facilities Management, Furniture, Architecture, CAD, Problem Solving, Customer Service, Project Planning, Drawing, Floor Plans, Residential Homes, MS Project, Purchasing, Contract Management, Human Resources, Construction, Space planning, Product Development, Construction Management, Project Management, Process Scheduler, Supervisory Skills, Microsoft Office, Architectural Drawings, Space-planning
Education
Gwinnett Technical College 1989 — 1989
Certificate, AutoCadd
Balin Institute of Technology 1988 — 1988
Diploma, Mechanical & Architectural Drafting
Lee Institute of Business 1971 — 1971
License, Real Estate Brokerage
Paier School of Art 1964 — 1966
Interior Design
Michael Shawn Greene's Convergys Corporation Experience August 1997 - February 2005
Job Business Development Consultant at Socialated
Industry Internet
Experience
Socialated June 2014 - Present
Productive Business Solutions November 2012 - June 2014
Citi November 2011 - October 2012
Smith Barney May 2006 - October 2011
Dragnet Corporation May 2005 - May 2006
Convergys Corporation August 1997 - February 2005
Skills
Investment Operations, Corporate Actions, Customer Relations, Customer Service, Customer Satisfaction, Sales Management, Sales Support, Sales Process, Online Marketing, Product Marketing, Marketing Strategy, Investments, Sales Operations, Management, Sales, B2B, Account Management, Training, Business Development, Social Media, Strategic Planning, New Business Development, Marketing, Negotiation
Education
Montgomery College 1985 — 1986
General Studies, A
Gateway Community and Technical College
Operations Management, American History (United States)
University of Maryland University College
Marketing
Socialated June 2014 - Present
Productive Business Solutions November 2012 - June 2014
Citi November 2011 - October 2012
Smith Barney May 2006 - October 2011
Dragnet Corporation May 2005 - May 2006
Convergys Corporation August 1997 - February 2005
Skills
Investment Operations, Corporate Actions, Customer Relations, Customer Service, Customer Satisfaction, Sales Management, Sales Support, Sales Process, Online Marketing, Product Marketing, Marketing Strategy, Investments, Sales Operations, Management, Sales, B2B, Account Management, Training, Business Development, Social Media, Strategic Planning, New Business Development, Marketing, Negotiation
Education
Montgomery College 1985 — 1986
General Studies, A
Gateway Community and Technical College
Operations Management, American History (United States)
University of Maryland University College
Marketing
Amy Barrick's Convergys Corporation Experience July 1999 - June 2001
Job Senior Record Keeper at ING
Industry Human Resources
Experience
Voya Financial September 2014 - Present
ING January 2011 - October 2014
ING September 2002 - December 2010
CitiStreet (now ING) April 2002 - September 2002
Prudential IWP Claims Department June 2001 - November 2001
Convergys Corporation July 1999 - June 2001
Skills
PeopleSoft, Process Improvement, Employee Benefits, Analysis, Benefits Administration, Human Resources, Performance Management, Training, Call Centers, Business Analysis, Management
Education
Jones College 1998 — 2002
Paralegal
Florida Community College at Jacksonville 1994 — 1996
Music Teacher Education
Voya Financial September 2014 - Present
ING January 2011 - October 2014
ING September 2002 - December 2010
CitiStreet (now ING) April 2002 - September 2002
Prudential IWP Claims Department June 2001 - November 2001
Convergys Corporation July 1999 - June 2001
Skills
PeopleSoft, Process Improvement, Employee Benefits, Analysis, Benefits Administration, Human Resources, Performance Management, Training, Call Centers, Business Analysis, Management
Education
Jones College 1998 — 2002
Paralegal
Florida Community College at Jacksonville 1994 — 1996
Music Teacher Education
Juliana Gomez, MACC, FIBA AML/CA, CFE's Convergys Corporation Experience May 2003 - October 2006
Job Sr. Risk Management Analyst at Visa
Industry Financial Services
Experience
Visa March 2013 - Present
Citi September 2012 - March 2013
Visa March 2010 - September 2012
Citibank N.A. October 2006 - December 2009
Convergys Corporation May 2003 - October 2006
Convergys Corporation April 2002 - May 2003
Skills
Outlook, Microsoft Excel, PowerPoint, Internet Explorer, Microsoft Word, Project Management, CRM, Banking, Accounting, Cash Management, AML, Negotiation
Education
Nova Southeastern University 2008 — 2010
Master of Accounting, Accounting
Florida International University 2004 — 2006
Bachelor of Business Administration, International Business and Management
Miami Dade College 2001 — 2004
Associate in Arts (AA), Business Administration
EAFIT University 1999 — 2000
Bachelor, Business Administration
Visa March 2013 - Present
Citi September 2012 - March 2013
Visa March 2010 - September 2012
Citibank N.A. October 2006 - December 2009
Convergys Corporation May 2003 - October 2006
Convergys Corporation April 2002 - May 2003
Skills
Outlook, Microsoft Excel, PowerPoint, Internet Explorer, Microsoft Word, Project Management, CRM, Banking, Accounting, Cash Management, AML, Negotiation
Education
Nova Southeastern University 2008 — 2010
Master of Accounting, Accounting
Florida International University 2004 — 2006
Bachelor of Business Administration, International Business and Management
Miami Dade College 2001 — 2004
Associate in Arts (AA), Business Administration
EAFIT University 1999 — 2000
Bachelor, Business Administration
William Law's Convergys Corporation Experience May 2005 - April 2007
Job Technician 3, IT Support at Comcast Cable
Industry Information Technology and Services
Experience
Comcast Cable July 2011 - Present
Comcast Cable October 2010 - July 2011
Aurora Bank FSB June 2010 - October 2010
Catholic Health Initiatives April 2010 - June 2010
Teletech Government Solutions October 2009 - February 2010
Hewlett-Packard June 2009 - October 2009
Hewlett-Packard January 2008 - February 2009
Convergys Corporation May 2005 - April 2007
Skills
Troubleshooting, Hardware, Software Installation, Active Directory, Printers, Blackberry, Microsoft Exchange, Process Management, Incident Management, BMC Remedy, Help Desk Support, Computer Hardware, Technical Support, System Administration, Servers, IT Operations, VPN, VoIP, Process Improvement, Customer Satisfaction, Vendor Management, Telephony, Call Centers, Broadband, Wireless, Team Leadership, Customer Experience
Education
Idaho State University 2004 — 2005
Burley High School 2001 — 2004
Comcast Cable July 2011 - Present
Comcast Cable October 2010 - July 2011
Aurora Bank FSB June 2010 - October 2010
Catholic Health Initiatives April 2010 - June 2010
Teletech Government Solutions October 2009 - February 2010
Hewlett-Packard June 2009 - October 2009
Hewlett-Packard January 2008 - February 2009
Convergys Corporation May 2005 - April 2007
Skills
Troubleshooting, Hardware, Software Installation, Active Directory, Printers, Blackberry, Microsoft Exchange, Process Management, Incident Management, BMC Remedy, Help Desk Support, Computer Hardware, Technical Support, System Administration, Servers, IT Operations, VPN, VoIP, Process Improvement, Customer Satisfaction, Vendor Management, Telephony, Call Centers, Broadband, Wireless, Team Leadership, Customer Experience
Education
Idaho State University 2004 — 2005
Burley High School 2001 — 2004
Terri Singletary's Convergys Corporation Experience September 2000 - February 2002
Job Early Learning Specilist at City of Jacksonville Jacksonville Children's Commission
Industry Professional Training & Coaching
Experience
City of Jacksonville - Jacksonville Children's Commission August 2004 - Present
Jacksonville Public Education Fund August 2011 - Present
St. Stephen Child Care & Learning Center February 2002 - August 2004
Convergys Corporation September 2000 - February 2002
Skills
Coaching, Leadership Development, Public Speaking, Team Building, Change Management, Training, Project Management
Education
University of Phoenix 2011 — 2013
Master's Ed, Adult Education and Training, A
Jacksonville University 1983 — 1999
Bachelor of Science (BS), Accounting
Florida Community College at Jacksonville 1981 — 1983
Associate of Science (A.S.), General Studies
William M. Raines H.S. 1979 — 1981
Hign School Diploma
City of Jacksonville - Jacksonville Children's Commission August 2004 - Present
Jacksonville Public Education Fund August 2011 - Present
St. Stephen Child Care & Learning Center February 2002 - August 2004
Convergys Corporation September 2000 - February 2002
Skills
Coaching, Leadership Development, Public Speaking, Team Building, Change Management, Training, Project Management
Education
University of Phoenix 2011 — 2013
Master's Ed, Adult Education and Training, A
Jacksonville University 1983 — 1999
Bachelor of Science (BS), Accounting
Florida Community College at Jacksonville 1981 — 1983
Associate of Science (A.S.), General Studies
William M. Raines H.S. 1979 — 1981
Hign School Diploma
Zina Ashley's Convergys Corporation Experience October 2011 - May 2012
Job ICS Merrill
Industry Insurance
Experience
ICS Merrill October 2013 - Present
Convergys October 2011 - August 2012
Convergys Corporation October 2011 - May 2012
The St. Joe Company November 1998 - December 2010
The St. Joe Company January 1998 - December 2010
Prudential Insurance January 1996 - January 1998
Prudential Insurance Company February 1995 - June 1997
America On-line January 1995 - January 1996
Skills
Outlook, Microsoft Excel, Microsoft Word, Customer Service, Microsoft Office, Spreadsheets, Process Scheduler, PowerPoint, QuickBooks
Education
Florida State College at Jacksonville
Certificate, Computer Operations
Vance Granville Community College/ Florida Community College at Jacksonville
General Office Specialty/Computer Operations
ICS Merrill October 2013 - Present
Convergys October 2011 - August 2012
Convergys Corporation October 2011 - May 2012
The St. Joe Company November 1998 - December 2010
The St. Joe Company January 1998 - December 2010
Prudential Insurance January 1996 - January 1998
Prudential Insurance Company February 1995 - June 1997
America On-line January 1995 - January 1996
Skills
Outlook, Microsoft Excel, Microsoft Word, Customer Service, Microsoft Office, Spreadsheets, Process Scheduler, PowerPoint, QuickBooks
Education
Florida State College at Jacksonville
Certificate, Computer Operations
Vance Granville Community College/ Florida Community College at Jacksonville
General Office Specialty/Computer Operations
Kristin Ranek's Convergys Corporation Experience 2007 - Present
Job Director of Operations at Convergys Corporation
Industry Outsourcing/Offshoring
Experience
Convergys Corporation 2007 - Present
Skills
Call Centers, Operations Management, Outsourcing, Workforce Management, BPO, Training, Fundraising, Contact Centers, Customer Experience, Customer Satisfaction, Performance Management, Process Improvement, Vendor Management, Program Management, Team Building
Education
Fontbonne University
Bachelor's of Science in Business Administration
Convergys Corporation 2007 - Present
Skills
Call Centers, Operations Management, Outsourcing, Workforce Management, BPO, Training, Fundraising, Contact Centers, Customer Experience, Customer Satisfaction, Performance Management, Process Improvement, Vendor Management, Program Management, Team Building
Education
Fontbonne University
Bachelor's of Science in Business Administration
George Reddy Gopu's Convergys Corporation Experience December 2003 - September 2011
Job Enterprise Infrastructure & Solutions Architect
Industry Information Technology and Services
Experience
Financial Stock Market September 2011 - Present
Convergys Corporation December 2003 - September 2011
IBM Global Business Services April 2003 - November 2003
Information Technology & Managment October 1999 - March 2003
Siebel Systems April 1998 - September 1999
Skills
J2EE, Siebel, Databases, Unix, Windows, IIS, Data Warehousing, Enterprise Software, Java Enterprise Edition, SDLC, Testing, Solaris, Microsoft SQL Server, Servers, Oracle, Software Documentation, Integration, Operating Systems, Architectures
Education
Kakatiya University 1993 — 1996
Masters, Computer Science
Financial Stock Market September 2011 - Present
Convergys Corporation December 2003 - September 2011
IBM Global Business Services April 2003 - November 2003
Information Technology & Managment October 1999 - March 2003
Siebel Systems April 1998 - September 1999
Skills
J2EE, Siebel, Databases, Unix, Windows, IIS, Data Warehousing, Enterprise Software, Java Enterprise Edition, SDLC, Testing, Solaris, Microsoft SQL Server, Servers, Oracle, Software Documentation, Integration, Operating Systems, Architectures
Education
Kakatiya University 1993 — 1996
Masters, Computer Science
ann overton's Convergys Corporation Experience January 1995 - January 2002
Job Medical billing and coding
Industry Medical Practice
Experience
Healthcare Financial Resources, Inc2008 December 2008 - March 2009
Bombardier Capital 2002 - 2006
Convergys Corporation January 1995 - January 2002
American Computer Technologies January 1991 - January 1995
Lenco Computer Consultants 1992 - 1994
Federal Bureau of Investigation January 1988 - January 1991
Education
Sanford-Brown College 2008 — 2010
AA, Medical Billing and Coding
Fontbonne University 1983 — 1987
BS, Computer Science
Healthcare Financial Resources, Inc2008 December 2008 - March 2009
Bombardier Capital 2002 - 2006
Convergys Corporation January 1995 - January 2002
American Computer Technologies January 1991 - January 1995
Lenco Computer Consultants 1992 - 1994
Federal Bureau of Investigation January 1988 - January 1991
Education
Sanford-Brown College 2008 — 2010
AA, Medical Billing and Coding
Fontbonne University 1983 — 1987
BS, Computer Science
Phuong-Thao Le's Convergys Corporation Experience May 2001 - May 2010
Job Quality Assurance Engineer at CACI International Inc.
Industry Information Technology and Services
Experience
CACI International Inc October 2011 - Present
Hewlett-Packard August 2010 - September 2011
Convergys Corporation May 2001 - May 2010
InteliData Technologies Corp. August 1996 - May 2001
Skills
System Testing, Regression Testing, Quality Center, Test Planning, Test Cases, Requirements Analysis, Manual Testing, User Acceptance Testing, Microsoft SQL Server, Databases, Test Automation, Testing, Oracle, Integration Testing, Test Management, SQL, SDLC, Configuration Management, Software Documentation, Team Management, Teamwork, PL/SQL, Software Quality..., People-oriented, Quality Assurance, Multitasking Skills, Task-oriented, Solaris, People Skills, Critical Thinking, Cross-functional Team..., Flexible approach to..., Tomcat
Education
George Mason University 1993 — 1996
BS, Decision Science and Management Information Systems
CACI International Inc October 2011 - Present
Hewlett-Packard August 2010 - September 2011
Convergys Corporation May 2001 - May 2010
InteliData Technologies Corp. August 1996 - May 2001
Skills
System Testing, Regression Testing, Quality Center, Test Planning, Test Cases, Requirements Analysis, Manual Testing, User Acceptance Testing, Microsoft SQL Server, Databases, Test Automation, Testing, Oracle, Integration Testing, Test Management, SQL, SDLC, Configuration Management, Software Documentation, Team Management, Teamwork, PL/SQL, Software Quality..., People-oriented, Quality Assurance, Multitasking Skills, Task-oriented, Solaris, People Skills, Critical Thinking, Cross-functional Team..., Flexible approach to..., Tomcat
Education
George Mason University 1993 — 1996
BS, Decision Science and Management Information Systems
Eric Elbo's Convergys Corporation Experience March 2003 - January 2004
Job Senior HelpDesk Technician Lead
Industry Information Technology and Services
Experience
Harbor Freight Tools September 2010 - Present
Harbor Freight Tools March 2013 - January 2014
Allegiant Air July 2006 - July 2010
Convergys Corporation March 2003 - January 2004
Lexmark International, Inc March 2002 - March 2003
Skills
Windows 7, Windows Server, Network Administration, OS X, Active Directory, Microsoft Exchange, XP, Technical Support, Computer Hardware, Troubleshooting, Databases, Outlook, Servers, Security, Printers, System Deployment, Routers, TCP/IP, Testing, Access, Citrix, Blackberry Enterprise..., Lotus Notes, Help Desk Support, Disaster Recovery, Networking, Software Documentation, System Administration, VMware, Visio, Cisco Technologies, Operating Systems, VPN, VMware ESX, Windows XP
Education
Florida Institute of Technology 2001 — 2002
Computer Networking
V.2 Consulting, Inc
Valencia College
Harbor Freight Tools September 2010 - Present
Harbor Freight Tools March 2013 - January 2014
Allegiant Air July 2006 - July 2010
Convergys Corporation March 2003 - January 2004
Lexmark International, Inc March 2002 - March 2003
Skills
Windows 7, Windows Server, Network Administration, OS X, Active Directory, Microsoft Exchange, XP, Technical Support, Computer Hardware, Troubleshooting, Databases, Outlook, Servers, Security, Printers, System Deployment, Routers, TCP/IP, Testing, Access, Citrix, Blackberry Enterprise..., Lotus Notes, Help Desk Support, Disaster Recovery, Networking, Software Documentation, System Administration, VMware, Visio, Cisco Technologies, Operating Systems, VPN, VMware ESX, Windows XP
Education
Florida Institute of Technology 2001 — 2002
Computer Networking
V.2 Consulting, Inc
Valencia College
Amanda Bosely's Convergys Corporation Experience January 2002 - January 2004
Job Customer Service Representative at Medical Mutual of Ohio
Industry Telecommunications
Experience
Medical Mutual October 2010 - March 2014
Verizon Wireless January 2004 - January 2010
Convergys Corporation January 2002 - January 2004
Dillard's January 2001 - January 2002
Skills
Customer Service, Call Center, Billing, Data Entry, Claims, Customer Satisfaction, Excel, Medical Terminology, Benefits, COBRA, Outlook, Insurance, Health Insurance, PPO, Medicare, Word, Customer Relations, Employee Benefits, PowerPoint, Microsoft Office, Troubleshooting, Problem Solving, Call Centers
Education
Kaplan University 2012 — 2014
Master's, Psychology, 4.0
Kaplan University 2009 — 2011
Bachelor's, Business Administration; HR Management
Medical Mutual October 2010 - March 2014
Verizon Wireless January 2004 - January 2010
Convergys Corporation January 2002 - January 2004
Dillard's January 2001 - January 2002
Skills
Customer Service, Call Center, Billing, Data Entry, Claims, Customer Satisfaction, Excel, Medical Terminology, Benefits, COBRA, Outlook, Insurance, Health Insurance, PPO, Medicare, Word, Customer Relations, Employee Benefits, PowerPoint, Microsoft Office, Troubleshooting, Problem Solving, Call Centers
Education
Kaplan University 2012 — 2014
Master's, Psychology, 4.0
Kaplan University 2009 — 2011
Bachelor's, Business Administration; HR Management
Kim (Kim Carver) Stout's Convergys Corporation Experience August 2014 - Present
Job Customer Service AdvocateCigna Medical Project at Convergys Corporation
Industry Environmental Services
Experience
Convergys Corporation August 2014 - Present
DS Waters of America, Inc. August 2012 - February 2013
Metropolitan Water District of Salt Lake and Sandy August 2005 - March 2010
Dreyer's Grand Ice Cream December 2002 - July 2004
Myriad Genetics February 2001 - December 2002
Salt Lake City Reclamation Plant Laboratory August 1999 - February 2001
Gull Laboratories, Inc. June 1998 - July 1999
Skills
Microbiology, Laboratory, LIMS, SOP, Quality System, ELISA, Technical Writing, Environmental Awareness, Organic Chemistry, Cell
Education
University of Phoenix 2002 — 2004
Masters of Business Administration, Business Administration
Idaho State University 1994 — 1997
BS, Microbiology
Convergys Corporation August 2014 - Present
DS Waters of America, Inc. August 2012 - February 2013
Metropolitan Water District of Salt Lake and Sandy August 2005 - March 2010
Dreyer's Grand Ice Cream December 2002 - July 2004
Myriad Genetics February 2001 - December 2002
Salt Lake City Reclamation Plant Laboratory August 1999 - February 2001
Gull Laboratories, Inc. June 1998 - July 1999
Skills
Microbiology, Laboratory, LIMS, SOP, Quality System, ELISA, Technical Writing, Environmental Awareness, Organic Chemistry, Cell
Education
University of Phoenix 2002 — 2004
Masters of Business Administration, Business Administration
Idaho State University 1994 — 1997
BS, Microbiology
Leonie Lawrence, MBA's Convergys Corporation Experience August 2004 - September 2012
Job Senior Financial Analyst at Anthem Inc
Industry Outsourcing/Offshoring
Experience
Anthem Inc 2012 - Present
Convergys Corporation August 2004 - September 2012
College of Education, University of Cincinnati May 2001 - July 2004
AJAS Ltd January 1995 - May 2000
Skills
Microsoft Office, PeopleSoft, OLAP, Accounts Payable, Accounts Receivable, Accounting, Account Reconciliation, Finance, Accruals, Expenses, General Ledger, Payroll, Cost Accounting, Management, Customer Service, Analysis, Auditing, Variance Analysis, Human Resources, Invoicing, Bank Reconciliation, Journal Entries
Education
Keller Graduate School of Management of DeVry University 2006 — 2007
MBA, Finance
University of Cincinnati College of Business 2003 — 2004
BBA, Marketing & International Business
University of Cincinnati 2000 — 2003
BBA, Accounting
Anthem Inc 2012 - Present
Convergys Corporation August 2004 - September 2012
College of Education, University of Cincinnati May 2001 - July 2004
AJAS Ltd January 1995 - May 2000
Skills
Microsoft Office, PeopleSoft, OLAP, Accounts Payable, Accounts Receivable, Accounting, Account Reconciliation, Finance, Accruals, Expenses, General Ledger, Payroll, Cost Accounting, Management, Customer Service, Analysis, Auditing, Variance Analysis, Human Resources, Invoicing, Bank Reconciliation, Journal Entries
Education
Keller Graduate School of Management of DeVry University 2006 — 2007
MBA, Finance
University of Cincinnati College of Business 2003 — 2004
BBA, Marketing & International Business
University of Cincinnati 2000 — 2003
BBA, Accounting
Joseph Berryman's Convergys Corporation Experience October 2002 - July 2005
Job Remote Tech Support Agent at SupportSpace, Ltd.
Industry Computer Networking
Experience
SupportSpace, Ltd. October 2011 - Present
Support Space Technical Expert October 2011 - Present
Murtech IT Infrastucture Consulting February 2011 - Present
Support Space Technical Expert September 2010 - Present
BConnected Technologies April 2011 - September 2011
BConnected Technologies April 2011 - September 2011
Self-Employed August 2009 - September 2010
Barnaby’s Café January 2008 - June 2009
Convergys Corporation October 2002 - July 2005
Self-Employed November 2001 - October 2002
Skills
A+ Certified, CCNA, Web Development, Network Security, VPN, Firewalls, Antivirus, Network Administration
Education
TechSkills--Houston, TX 2010 — 2012
Howard University 1995 — 1999
Howard University
Bachelor of Music, Music Business
SupportSpace, Ltd. October 2011 - Present
Support Space Technical Expert October 2011 - Present
Murtech IT Infrastucture Consulting February 2011 - Present
Support Space Technical Expert September 2010 - Present
BConnected Technologies April 2011 - September 2011
BConnected Technologies April 2011 - September 2011
Self-Employed August 2009 - September 2010
Barnaby’s Café January 2008 - June 2009
Convergys Corporation October 2002 - July 2005
Self-Employed November 2001 - October 2002
Skills
A+ Certified, CCNA, Web Development, Network Security, VPN, Firewalls, Antivirus, Network Administration
Education
TechSkills--Houston, TX 2010 — 2012
Howard University 1995 — 1999
Howard University
Bachelor of Music, Music Business
Isaac Muniz's Convergys Corporation Experience May 2000 - October 2010
Job Customer Service Coordinator
Industry Telecommunications
Experience
Convergys Corporation May 2000 - October 2010
Education
American Technical Training Institute
Comp TIA
Fashion Institute of Technology
William Cullen Bryant High School
Convergys Corporation May 2000 - October 2010
Education
American Technical Training Institute
Comp TIA
Fashion Institute of Technology
William Cullen Bryant High School
Pete Emery's Convergys Corporation Experience January 2000 - January 2005
Job UWEC Graduate, Aug. 2012
Industry Hospital & Health Care
Experience
Perfection Screening, llc May 2013 - Present
University of Wisconsin August 2011 - August 2012
UnitedHealth Group August 2007 - July 2011
Community Health Partnership January 2006 - January 2007
Convergys Corporation January 2000 - January 2005
Tri Health Hospital May 1998 - June 2000
Magellan Health Services May 1996 - May 1998
Express Scripts November 1993 - May 1996
Lab Safety Supply January 1991 - June 1993
Skills
Healthcare Management, Data Analysis, Healthcare, Healthcare Information..., Software Documentation, HIPAA, EMR, Medicare, Leadership, Databases, Medicaid, PeopleSoft, Team Building, SQL, Process Improvement, Quality Improvement, Access, Recruiting, Data Entry, Training, Insurance
Education
University of Wisconsin 2008 — 2012
B.A, Health Care Administration
United Health Care 2007 — 2011
Professional Development, Health Care
People Soft University 2002 — 2003
Professional Development, Information Systems
Iowa State University 1986 — 1990
BBA, Management Information Systems
Wisconsin Army National Guard 1988 — 1988
MOS - General Administration, Office Administration
US Army Reserve 1987 — 1987
MOS - Computer programmer, Information Technology
Perfection Screening, llc May 2013 - Present
University of Wisconsin August 2011 - August 2012
UnitedHealth Group August 2007 - July 2011
Community Health Partnership January 2006 - January 2007
Convergys Corporation January 2000 - January 2005
Tri Health Hospital May 1998 - June 2000
Magellan Health Services May 1996 - May 1998
Express Scripts November 1993 - May 1996
Lab Safety Supply January 1991 - June 1993
Skills
Healthcare Management, Data Analysis, Healthcare, Healthcare Information..., Software Documentation, HIPAA, EMR, Medicare, Leadership, Databases, Medicaid, PeopleSoft, Team Building, SQL, Process Improvement, Quality Improvement, Access, Recruiting, Data Entry, Training, Insurance
Education
University of Wisconsin 2008 — 2012
B.A, Health Care Administration
United Health Care 2007 — 2011
Professional Development, Health Care
People Soft University 2002 — 2003
Professional Development, Information Systems
Iowa State University 1986 — 1990
BBA, Management Information Systems
Wisconsin Army National Guard 1988 — 1988
MOS - General Administration, Office Administration
US Army Reserve 1987 — 1987
MOS - Computer programmer, Information Technology
Jay Kellam's Convergys Corporation Experience January 2007 - January 2011
Job EUCS Specialist at Coach
Industry Retail
Experience
Coach September 2012 - Present
Environmental Restoration July 2011 - July 2012
Convergys April 2007 - July 2011
Convergys Corporation January 2007 - January 2011
Ultratech International January 2003 - January 2008
Skills
Inbound Marketing, Customer Service, Procurement, Retail, Customer Retention, Engineering, Environmental Compliance, Environmental Issues, secondary containment, Manufacturing, Cost Accounting
Education
Florida State College
A.S
Florida State College at Jacksonville
Thomas Edison State College
B.S.B.A, Operations Management
Coach September 2012 - Present
Environmental Restoration July 2011 - July 2012
Convergys April 2007 - July 2011
Convergys Corporation January 2007 - January 2011
Ultratech International January 2003 - January 2008
Skills
Inbound Marketing, Customer Service, Procurement, Retail, Customer Retention, Engineering, Environmental Compliance, Environmental Issues, secondary containment, Manufacturing, Cost Accounting
Education
Florida State College
A.S
Florida State College at Jacksonville
Thomas Edison State College
B.S.B.A, Operations Management
Toddrick Manning's Convergys Corporation Experience May 2013 - Present
Job Information Technology Professional
Industry Information Technology and Services
Experience
Convergys Corporation May 2013 - Present
Lutheran Social Services of Northeast Florida, Inc. May 2010 - August 2010
Challenger Learning Center May 2010 - August 2010
FSU Strozier Library February 2010 - April 2010
UPS November 2004 - January 2005
Skills
HTML, MySQL, Windows, CSS, Microsoft Office, Technical Support
Education
Florida State University 2010 — 2012
Master's degree, Communication, General, 3.34
Florida State University 2005 — 2010
Bachelor of Science (B.S.), Information Technology
Convergys Corporation May 2013 - Present
Lutheran Social Services of Northeast Florida, Inc. May 2010 - August 2010
Challenger Learning Center May 2010 - August 2010
FSU Strozier Library February 2010 - April 2010
UPS November 2004 - January 2005
Skills
HTML, MySQL, Windows, CSS, Microsoft Office, Technical Support
Education
Florida State University 2010 — 2012
Master's degree, Communication, General, 3.34
Florida State University 2005 — 2010
Bachelor of Science (B.S.), Information Technology
Steven W. Conley's Convergys Corporation Experience March 2008 - June 2010
Job Recent College Graduate seeking entry level career
Industry Marketing and Advertising
Experience
Convergys Corporation March 2008 - June 2010
A Better World 2007 - 2008
Weekends Only Inc. 2007 - 2008
Skills
Sound Design, Recording, Music Production, Negotiation, Sales Support, Customer Service, Logistics, Supervisory Skills, Administrative Support, Microsoft Office 2007, Office Administration, Pro Tools, A+ Certified
Education
University of Missouri-Saint Louis
Bachelor's degree, Liberal Studies
Full Sail University
Associate of Science (AS), Recording Arts
Convergys Corporation March 2008 - June 2010
A Better World 2007 - 2008
Weekends Only Inc. 2007 - 2008
Skills
Sound Design, Recording, Music Production, Negotiation, Sales Support, Customer Service, Logistics, Supervisory Skills, Administrative Support, Microsoft Office 2007, Office Administration, Pro Tools, A+ Certified
Education
University of Missouri-Saint Louis
Bachelor's degree, Liberal Studies
Full Sail University
Associate of Science (AS), Recording Arts
Sandy May's Convergys Corporation Experience May 2013 - August 2013
Job Disability Claim Examiner II at Tennessee Department of Human Services DDS
Industry Government Administration
Experience
Tennessee Department of Human Services DDS July 2014 - Present
Mapco Express October 2013 - June 2014
Convergys Corporation May 2013 - August 2013
US Army April 2011 - April 2013
US Army March 2009 - March 2011
REMEC Defense and Space May 2005 - July 2008
San Diego State University March 2002 - July 2006
Skills
MS Office, Administration, Word, Excel, Access, Analysis, Customer Service, PowerPoint, Education, Teaching, Military, Security Clearance, Outlook, Army, Aircraft Maintenance, Microsoft Excel, Microsoft Office, Microsoft Word, Training, System Administration, Leadership, Military Experience, Process Improvement, Project Planning, Human Resources, Troubleshooting, Supervisory Skills, Military Logistics, Software Documentation, Government, DoD, Command, Operational Planning, Military Operations, Organizational..., Intelligence, Logistics
Education
Jones International University 2011 — 2013
Master, Business Adminstration
San Diego State University-California State University 2001 — 2007
Bachalor of Arts and Science, Mathematics
Tennessee Department of Human Services DDS July 2014 - Present
Mapco Express October 2013 - June 2014
Convergys Corporation May 2013 - August 2013
US Army April 2011 - April 2013
US Army March 2009 - March 2011
REMEC Defense and Space May 2005 - July 2008
San Diego State University March 2002 - July 2006
Skills
MS Office, Administration, Word, Excel, Access, Analysis, Customer Service, PowerPoint, Education, Teaching, Military, Security Clearance, Outlook, Army, Aircraft Maintenance, Microsoft Excel, Microsoft Office, Microsoft Word, Training, System Administration, Leadership, Military Experience, Process Improvement, Project Planning, Human Resources, Troubleshooting, Supervisory Skills, Military Logistics, Software Documentation, Government, DoD, Command, Operational Planning, Military Operations, Organizational..., Intelligence, Logistics
Education
Jones International University 2011 — 2013
Master, Business Adminstration
San Diego State University-California State University 2001 — 2007
Bachalor of Arts and Science, Mathematics
Julie Farr's Convergys Corporation Experience January 2011 - August 2012
Job Front Desk / Night Audit Clerk at Candlewdood Suites
Industry Hospitality
Experience
Candlewdood Suites January 2012 - Present
Convergys Corporation January 2011 - August 2012
Wingate Hotel July 2009 - October 2011
Skills
Medical Transcription /..., Clerical / Secretarial, Hospitality, Customer Service / Call..., Customer Service, Customer Satisfaction, Front Office, Auditing, Hospitality Management, Time Management, Hospitality Industry, Hotels
Education
EOC - SUNY Brockport 1994 — 1995
Certificate, Medical Secretary Program
Houghton College 1985 — 1985
Liberal Arts
Candlewdood Suites January 2012 - Present
Convergys Corporation January 2011 - August 2012
Wingate Hotel July 2009 - October 2011
Skills
Medical Transcription /..., Clerical / Secretarial, Hospitality, Customer Service / Call..., Customer Service, Customer Satisfaction, Front Office, Auditing, Hospitality Management, Time Management, Hospitality Industry, Hotels
Education
EOC - SUNY Brockport 1994 — 1995
Certificate, Medical Secretary Program
Houghton College 1985 — 1985
Liberal Arts
Cristine Autry's Convergys Corporation Experience July 1998 - Present
Job Client Services at Convergys Corporation
Industry Information Technology and Services
Experience
Convergys Corporation July 1998 - Present
Skills
Hard working, loyal,...
Education
Jefferson College
Associate of Arts (A.A.)
Convergys Corporation July 1998 - Present
Skills
Hard working, loyal,...
Education
Jefferson College
Associate of Arts (A.A.)
Kenneth Milam's Convergys Corporation Experience April 1999 - April 2004
Job Park Guide at Dept of Interior
Industry Consumer Services
Experience
Dept of Interior October 2012 - Present
Convergys Corporation April 1999 - April 2004
Skills
Teaching, Management, Historian, Research Analyst
Education
Georgetown University 1988 — 1989
Paralegal Studies
Tennessee State University 1970 — 1974
History
Dept of Interior October 2012 - Present
Convergys Corporation April 1999 - April 2004
Skills
Teaching, Management, Historian, Research Analyst
Education
Georgetown University 1988 — 1989
Paralegal Studies
Tennessee State University 1970 — 1974
History
Endless Walker's Convergys Corporation Experience August 1998 - May 2002
Job Front Office Manager
Industry Consumer Services
Experience
Top Notch Ltd February 2004 - May 2013
The Adams Mark Hotel May 2002 - January 2004
Convergys Corporation August 1998 - May 2002
Skills
Process Scheduler, Contract Management, Contract Negotiation, Budgets, Customer Service, Supervisory Skills, Project Planning, Microsoft Office, Procurement, Cost Control, Microsoft Excel, Operations Management
Education
Florida Southern College 1995 — 1999
Bachelor of Business Administration (BBA)
Englewood HS 1991 — 1995
Diploma
Top Notch Ltd February 2004 - May 2013
The Adams Mark Hotel May 2002 - January 2004
Convergys Corporation August 1998 - May 2002
Skills
Process Scheduler, Contract Management, Contract Negotiation, Budgets, Customer Service, Supervisory Skills, Project Planning, Microsoft Office, Procurement, Cost Control, Microsoft Excel, Operations Management
Education
Florida Southern College 1995 — 1999
Bachelor of Business Administration (BBA)
Englewood HS 1991 — 1995
Diploma
Andy Rump, MBA, CEBS's Convergys Corporation Experience February 2009 - Present
Job GLOBAL HR BUSINESS SOLUTIONS MANAGER (Consultant, HRD Relationship) at CONVERGYS CORPORATION
Industry Outsourcing/Offshoring
Experience
Convergys Corporation February 2009 - Present
CONVERGYS CORPORATION September 2007 - February 2009
CONVERGYS CORPORATION December 2005 - September 2007
CitiStreet February 2003 - December 2005
Skills
Cost Reduction..., Global HR Leadership, Global Human Resources..., Relationship Management, Team Management, Team Leadership, HRIS, Global Sourcing, Vendor Relationship..., Vendor Contracts, Business Process..., Acquisition Integration, Mergers & Acquisitions, Data Analysis, Reporting & Analysis, Presentation Skills, Intercultural..., Corporate Communications, PeopleSoft, SAP Integration, Microsoft Excel, SQL, Workday, Spanish, Human Resources, Outsourcing, Call Centers, Cross-cultural Teams, Customer Satisfaction, Contract Negotiation
Education
University of North Florida 2013 — 2015
Master of Business Administration (M.B.A.), 3.95
Furman University 1998 — 2002
Bachelor's Degree, Business Administration
Convergys Corporation February 2009 - Present
CONVERGYS CORPORATION September 2007 - February 2009
CONVERGYS CORPORATION December 2005 - September 2007
CitiStreet February 2003 - December 2005
Skills
Cost Reduction..., Global HR Leadership, Global Human Resources..., Relationship Management, Team Management, Team Leadership, HRIS, Global Sourcing, Vendor Relationship..., Vendor Contracts, Business Process..., Acquisition Integration, Mergers & Acquisitions, Data Analysis, Reporting & Analysis, Presentation Skills, Intercultural..., Corporate Communications, PeopleSoft, SAP Integration, Microsoft Excel, SQL, Workday, Spanish, Human Resources, Outsourcing, Call Centers, Cross-cultural Teams, Customer Satisfaction, Contract Negotiation
Education
University of North Florida 2013 — 2015
Master of Business Administration (M.B.A.), 3.95
Furman University 1998 — 2002
Bachelor's Degree, Business Administration
Robin Cheshire's Convergys Corporation Experience April 2008 - Present
Job Site Director at Convergys Corporation
Industry Telecommunications
Experience
Convergys Corporation April 2008 - Present
Education
Florida State College at Jacksonville
Convergys Corporation April 2008 - Present
Education
Florida State College at Jacksonville
Convergys
CommVault
CommVault Systems
Convergys Inc.
CommVault Systems Inc
Covergys
CVLT