Convergys Corporation
Industry: Information management company
DescriptionConvergys Corporation is a corporation based in Cincinnati, Ohio, that sells customer management and information management products, primarily to large corporations. Headquarters: Cincinnati, Ohio, United States Successor: Concentrix Revenue: 2.951 billion USD (2015) Number of employees: 130,001 (2015) CEO: Andrea J. Ayers (Oct 2012–) Subsidiaries: Stream Global Services, Intervoice,
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Convergys Corporation Employees
Employee
Years
Job
Industry
Ashlei Watson Ashlei Watson's Convergys Corporation Experience May 2011 - August 2011
Job Site Coordinator for Communities in Schools of the South Plains
Industry Nonprofit Organization Management
Experience
Communities In Schools of the South Plains October 2014 - Present
The Bridge of Lubbock June 2012 - October 2014
The Bridge of Lubbock May 2011 - May 2012
Texas Tech University Women's Basketball Team August 2008 - September 2011
Convergys Corporation May 2011 - August 2011
Skills
Public Speaking, Community Outreach, Research, Social Media, Event Planning, Recruiting, Data Analysis, Management, Marketing, Fundraising, Sales, Program Management, Nonprofits, Higher Education, Customer Service
Education
Texas Tech University 2013 — 2016
Master's Degree, Non-Profit/Public/Organizational Management
Texas Tech University 2008 — 2012
Bachelor of Science (B.S.) in Community, Family, and Addiction Services, Human Sciences, A+
Communities In Schools of the South Plains October 2014 - Present
The Bridge of Lubbock June 2012 - October 2014
The Bridge of Lubbock May 2011 - May 2012
Texas Tech University Women's Basketball Team August 2008 - September 2011
Convergys Corporation May 2011 - August 2011
Skills
Public Speaking, Community Outreach, Research, Social Media, Event Planning, Recruiting, Data Analysis, Management, Marketing, Fundraising, Sales, Program Management, Nonprofits, Higher Education, Customer Service
Education
Texas Tech University 2013 — 2016
Master's Degree, Non-Profit/Public/Organizational Management
Texas Tech University 2008 — 2012
Bachelor of Science (B.S.) in Community, Family, and Addiction Services, Human Sciences, A+
Deron Brown Deron Brown's Convergys Corporation Experience November 2007 - May 2008
Job Avidly seeking employment
Industry Electrical/Electronic Manufacturing
Experience
Gamestop ROC October 2013 - May 2015
Telvista Inc. February 2013 - September 2013
Wal-Mart November 2009 - September 2012
Convergys Corporation November 2007 - May 2008
Skills
Matlab, Microsoft Office, POS, Soldering Iron, Rotating Equipment, Multimeter, Oscilloscope, Power Supplies, Breadboard, Interpersonal Skill, Multi Tasking, High Organizational..., Networking
Education
Southern University and Agricultural and Mechanical College at Baton Rouge 2006 — 2012
Bachelor of Science (B.S.), Electronics Engineering Technology
Gamestop ROC October 2013 - May 2015
Telvista Inc. February 2013 - September 2013
Wal-Mart November 2009 - September 2012
Convergys Corporation November 2007 - May 2008
Skills
Matlab, Microsoft Office, POS, Soldering Iron, Rotating Equipment, Multimeter, Oscilloscope, Power Supplies, Breadboard, Interpersonal Skill, Multi Tasking, High Organizational..., Networking
Education
Southern University and Agricultural and Mechanical College at Baton Rouge 2006 — 2012
Bachelor of Science (B.S.), Electronics Engineering Technology
Herman-Jan (HJ) Smith's Convergys Corporation Experience August 2000 - September 2004
Job Director Business Development at Comcast
Industry Telecommunications
Experience
Comcast June 2011 - Present
Convergys August 2008 - May 2011
Turk Telekom 2007 - June 2008
Excelacom Inc. October 2004 - April 2005
Convergys Corporation August 2000 - September 2004
CGI (formerly AMS) April 1995 - August 2000
Information Resources Inc. March 1993 - March 1995
Skills
Telecommunications, Program Management, Project Management, Professional Services, Software Implementation, International Project..., Business Process, Business Analysis, Dutch, Portfolio Management, Integration, Telecommunications..., Business Intelligence, CRM, IT Management, IT Strategy, Management, Management Consulting, PMP, Process Improvement, Product Management, Requirements Analysis
Education
Thunderbird School of Global Management 1992 — 1994
MBA
Thunderbird School of Global Management 1992 — 1994
MBA
European University 1989 — 1992
Bachelor of Business Administration (BBA)
University of Groningen 1986 — 1989
Baarnsch Lyceum 1983 — 1986
VWO
Hillcrest Secondary School 1980 — 1983
Comcast June 2011 - Present
Convergys August 2008 - May 2011
Turk Telekom 2007 - June 2008
Excelacom Inc. October 2004 - April 2005
Convergys Corporation August 2000 - September 2004
CGI (formerly AMS) April 1995 - August 2000
Information Resources Inc. March 1993 - March 1995
Skills
Telecommunications, Program Management, Project Management, Professional Services, Software Implementation, International Project..., Business Process, Business Analysis, Dutch, Portfolio Management, Integration, Telecommunications..., Business Intelligence, CRM, IT Management, IT Strategy, Management, Management Consulting, PMP, Process Improvement, Product Management, Requirements Analysis
Education
Thunderbird School of Global Management 1992 — 1994
MBA
Thunderbird School of Global Management 1992 — 1994
MBA
European University 1989 — 1992
Bachelor of Business Administration (BBA)
University of Groningen 1986 — 1989
Baarnsch Lyceum 1983 — 1986
VWO
Hillcrest Secondary School 1980 — 1983
Jim Sink Jim Sink's Convergys Corporation Experience June 2004 - February 2005
Job VP, Global Agency Partnerships at Adobe
Industry Computer Software
Experience
Adobe December 2014 - Present
Adobe Systems Incorporated April 2012 - November 2014
Adobe Systems December 2010 - March 2012
Adobe Systems, Inc January 2008 - December 2010
ON Networks November 2006 - December 2007
Powered, Inc March 2005 - September 2006
Convergys, Corporation June 2004 - February 2005
Whisperwire April 2002 - May 2004
724 Solutions 2000 - April 2002
Lotus Corporation/IBM 1995 - 2000
Skills
Professional Services, Customer Relations, Customer Experience, Integration, Content Management, Customer Service, Business Development, Enterprise Software, Management, Analytics, Requirements Analysis, Strategic Partnerships, Strategy, Consulting, CRM, Marketing, Cloud Computing, Product Management, Team Management, SaaS, Leadership, Product Marketing, Go-to-market Strategy, Start-ups, Solution Selling, Web Analytics, Team Building, E-commerce, Advertising
Education
Southern Methodist University 1987 — 1991
BBA, Management Information Systems
Southern Methodist University - Cox School of Business 1987 — 1991
BBA, MIS
GMVS 1985 — 1987
Adobe December 2014 - Present
Adobe Systems Incorporated April 2012 - November 2014
Adobe Systems December 2010 - March 2012
Adobe Systems, Inc January 2008 - December 2010
ON Networks November 2006 - December 2007
Powered, Inc March 2005 - September 2006
Convergys, Corporation June 2004 - February 2005
Whisperwire April 2002 - May 2004
724 Solutions 2000 - April 2002
Lotus Corporation/IBM 1995 - 2000
Skills
Professional Services, Customer Relations, Customer Experience, Integration, Content Management, Customer Service, Business Development, Enterprise Software, Management, Analytics, Requirements Analysis, Strategic Partnerships, Strategy, Consulting, CRM, Marketing, Cloud Computing, Product Management, Team Management, SaaS, Leadership, Product Marketing, Go-to-market Strategy, Start-ups, Solution Selling, Web Analytics, Team Building, E-commerce, Advertising
Education
Southern Methodist University 1987 — 1991
BBA, Management Information Systems
Southern Methodist University - Cox School of Business 1987 — 1991
BBA, MIS
GMVS 1985 — 1987
Justin Kaminski Justin Kaminski's Convergys Corporation Experience August 2004 - July 2006
Job Independent Travel Director
Industry Events Services
Experience
Kaminski Meetings & Incentives November 2014 - Present
Independent Contractor December 2013 - Present
Maritz Travel Company November 2011 - December 2013
Maritz January 2008 - November 2011
Maritz July 2006 - January 2008
Convergys Corporation August 2004 - July 2006
Convergys Corporation January 1999 - August 2004
Convergys Corporation July 1998 - January 1999
Skills
Customer Relations, Press Releases, Customer Service, Event Management, Newsletters, Meeting Planning, Event Planning, Trade Shows, Marketing Communications, Corporate Events, Social Media Marketing, Email Marketing, Marketing, Social Media
Education
University of Missouri-Saint Louis 2002 — 2004
Bachelor of Arts, Communications
St. Louis Community College 1998 — 2002
Diploma, General Studies
Kaminski Meetings & Incentives November 2014 - Present
Independent Contractor December 2013 - Present
Maritz Travel Company November 2011 - December 2013
Maritz January 2008 - November 2011
Maritz July 2006 - January 2008
Convergys Corporation August 2004 - July 2006
Convergys Corporation January 1999 - August 2004
Convergys Corporation July 1998 - January 1999
Skills
Customer Relations, Press Releases, Customer Service, Event Management, Newsletters, Meeting Planning, Event Planning, Trade Shows, Marketing Communications, Corporate Events, Social Media Marketing, Email Marketing, Marketing, Social Media
Education
University of Missouri-Saint Louis 2002 — 2004
Bachelor of Arts, Communications
St. Louis Community College 1998 — 2002
Diploma, General Studies
Ezell Watson Ezell Watson's Convergys Corporation Experience October 2007 - November 2009
Job Attendance Case Manager at Portland Public Schools
Industry Outsourcing/Offshoring
Experience
Portland Public Schools January 2015 - Present
Portland Public Schools September 2013 - January 2015
Xerox May 2012 - April 2013
Capital One 2012 - 2012
aegis bpo December 2010 - May 2011
Sitel February 2001 - December 2010
Convergys Corporation October 2007 - November 2009
Skills
Change Management, Program Management, Call Center Development, Process Improvement, Performance Management, Quality Assurance, Customer Service, Strategic Planning, Team Building, Operations Management, Business Analysis, Problem Solving, Workforce Management, SLA, Forecasting, P&L, Contract Negotiations, BPO, Customer Experience, Contact Centre, Customer Satisfaction, Technical Support, Vendor Management, Outsourcing, Management, Training, Telecommunications, Coaching, Human Resources, Project Planning, Sales Operations, Sales, Budgets, CRM, Inbound Marketing, Service Delivery, Team Management, Business Process..., Team Leadership, Customer Retention, P&L Management, Time Management, Sales Management, Leadership, Offshoring, Telemarketing, Recruiting, Employee Training, Account Management, Payroll
Education
University of Alabama at Birmingham 2000 — 2002
Psychology
Virginia Commonwealth University 1998 — 2000
Psychology
Monacan High 1994 — 1998
Ramsay High School
Portland Public Schools January 2015 - Present
Portland Public Schools September 2013 - January 2015
Xerox May 2012 - April 2013
Capital One 2012 - 2012
aegis bpo December 2010 - May 2011
Sitel February 2001 - December 2010
Convergys Corporation October 2007 - November 2009
Skills
Change Management, Program Management, Call Center Development, Process Improvement, Performance Management, Quality Assurance, Customer Service, Strategic Planning, Team Building, Operations Management, Business Analysis, Problem Solving, Workforce Management, SLA, Forecasting, P&L, Contract Negotiations, BPO, Customer Experience, Contact Centre, Customer Satisfaction, Technical Support, Vendor Management, Outsourcing, Management, Training, Telecommunications, Coaching, Human Resources, Project Planning, Sales Operations, Sales, Budgets, CRM, Inbound Marketing, Service Delivery, Team Management, Business Process..., Team Leadership, Customer Retention, P&L Management, Time Management, Sales Management, Leadership, Offshoring, Telemarketing, Recruiting, Employee Training, Account Management, Payroll
Education
University of Alabama at Birmingham 2000 — 2002
Psychology
Virginia Commonwealth University 1998 — 2000
Psychology
Monacan High 1994 — 1998
Ramsay High School
Phillip Morris Phillip Morris's Convergys Corporation Experience December 1997 - September 2004
Job Mortgage Lender, NMLS #210092 at One Trust Home Loans
Industry Financial Services
Experience
One Trust Home Loans March 2015 - Present
Victorian Finance, LLC July 2014 - March 2015
NRL November 2012 - June 2014
Sente Mortgage March 2011 - November 2012
Republic State Mortgage March 2009 - March 2011
Oasis Bank, ssb December 2004 - February 2009
Convergys Corporation December 1997 - September 2004
Skills
Residential Mortgages, Jumbo Mortgage, FHA financing, First Time Home Buyers, Client Service, Follow-up, Strategic Communications, Mortgage Lending, Strategic Planning, Financial Analysis, Financial Services, Management, Loans, Refinance, Team Building, Sales, Mortgage Banking, CRM, FHA, Strategy, Residential Homes, VA loans, USDA, Credit, Construction Loans, Government Loans, Real Estate Transactions, Marketing, Investment Properties, Finance, Real Estate, Credit Analysis, Underwriting, Commercial Real Estate, Client Services, FHA Financing
Education
University of Houston
One Trust Home Loans March 2015 - Present
Victorian Finance, LLC July 2014 - March 2015
NRL November 2012 - June 2014
Sente Mortgage March 2011 - November 2012
Republic State Mortgage March 2009 - March 2011
Oasis Bank, ssb December 2004 - February 2009
Convergys Corporation December 1997 - September 2004
Skills
Residential Mortgages, Jumbo Mortgage, FHA financing, First Time Home Buyers, Client Service, Follow-up, Strategic Communications, Mortgage Lending, Strategic Planning, Financial Analysis, Financial Services, Management, Loans, Refinance, Team Building, Sales, Mortgage Banking, CRM, FHA, Strategy, Residential Homes, VA loans, USDA, Credit, Construction Loans, Government Loans, Real Estate Transactions, Marketing, Investment Properties, Finance, Real Estate, Credit Analysis, Underwriting, Commercial Real Estate, Client Services, FHA Financing
Education
University of Houston
Matt Blalock Matt Blalock's Convergys Corporation Experience September 2008 - October 2014
Job Sales & Training Professional
Industry Real Estate
Experience
Weinstein Properties October 2014 - Present
Convergys Corporation September 2008 - October 2014
Skills
Coaching, Employee Training, Training Delivery, Project Management, Performance Management, Team Leadership, Curriculum Design, Call Centers
Education
Stephen F. Austin State University 2002 — 2007
Communications, Journalism
Weinstein Properties October 2014 - Present
Convergys Corporation September 2008 - October 2014
Skills
Coaching, Employee Training, Training Delivery, Project Management, Performance Management, Team Leadership, Curriculum Design, Call Centers
Education
Stephen F. Austin State University 2002 — 2007
Communications, Journalism
Valente Gonzalez Valente Gonzalez's Convergys Corporation Experience July 1998 - May 2001
Job Sr. IT Analyst Goodman Mfg. Company a member of Daikin Group
Industry Information Technology and Services
Experience
Goodman Manufacturing a member of Daikin group. October 2002 - Present
HAl-PC 2005 - Present
CEMEX July 2001 - September 2002
Convergys Corporation July 1998 - May 2001
Skills
Process Improvement, Root Cause Analysis, Continuous Improvement, Active Directory, IBM iSeries, Team Leadership, Change Management, Troubleshooting, Desktop Deployment, IT Management, Antivirus, Project Management, Team Building, Hardware, Networking, VPN, Security, Software Documentation, Vendor Management, Linux, Technical Support, Disaster Recovery, Databases, System Administration, Quality Assurance, Help Desk Support, Lotus Notes, Information Technology, Security+, Cross-functional Team..., Management, System Deployment, Windows, Six Sigma, Visio, Leadership, XP
Education
University of Houston-Downtown 2012 — 2014
Bachelor's Degree, Applied Administration, 3.6
Lone Star College 2003 — 2004
Associates of Arts, Arts
Lone Star College 1998 — 2001
Associates of Applied Science, Computer Information Systems Network Specialist
Goodman Manufacturing a member of Daikin group. October 2002 - Present
HAl-PC 2005 - Present
CEMEX July 2001 - September 2002
Convergys Corporation July 1998 - May 2001
Skills
Process Improvement, Root Cause Analysis, Continuous Improvement, Active Directory, IBM iSeries, Team Leadership, Change Management, Troubleshooting, Desktop Deployment, IT Management, Antivirus, Project Management, Team Building, Hardware, Networking, VPN, Security, Software Documentation, Vendor Management, Linux, Technical Support, Disaster Recovery, Databases, System Administration, Quality Assurance, Help Desk Support, Lotus Notes, Information Technology, Security+, Cross-functional Team..., Management, System Deployment, Windows, Six Sigma, Visio, Leadership, XP
Education
University of Houston-Downtown 2012 — 2014
Bachelor's Degree, Applied Administration, 3.6
Lone Star College 2003 — 2004
Associates of Arts, Arts
Lone Star College 1998 — 2001
Associates of Applied Science, Computer Information Systems Network Specialist
Christine Burns, SPHR Christine Burns, SPHR's Convergys Corporation Experience 1997 - 2005
Job HR Generalist at SaddleBrooke One
Industry Human Resources
Experience
SaddleBrooke One August 2015 - Present
Exeter Finance Corp June 2012 - April 2015
Ellucian (formerly SunGard Higher Education) 2005 - 2012
Convergys Corporation 1997 - 2005
Skills
Employee Relations, Recruiting, Talent Management, Management, HRIS, Employee Benefits, Performance Management, Applicant Tracking..., Human Resources, Program Management, Call Centers, Personnel Management, Disaster Recovery, Hiring, Talent Acquisition, Employee Engagement, Onboarding, Benefits Administration, Organizational..., Workforce Planning, Deferred Compensation, College Recruiting, PeopleSoft, Leadership Development
Education
Texas Tech University 1988 — 1992
Bachelor of Arts, Latin America Area Studies
SaddleBrooke One August 2015 - Present
Exeter Finance Corp June 2012 - April 2015
Ellucian (formerly SunGard Higher Education) 2005 - 2012
Convergys Corporation 1997 - 2005
Skills
Employee Relations, Recruiting, Talent Management, Management, HRIS, Employee Benefits, Performance Management, Applicant Tracking..., Human Resources, Program Management, Call Centers, Personnel Management, Disaster Recovery, Hiring, Talent Acquisition, Employee Engagement, Onboarding, Benefits Administration, Organizational..., Workforce Planning, Deferred Compensation, College Recruiting, PeopleSoft, Leadership Development
Education
Texas Tech University 1988 — 1992
Bachelor of Arts, Latin America Area Studies
William Paul Perrine William Paul Perrine's Convergys Corporation Experience August 1999 - January 2005
Job Tax Consultant/Preparer at Liberty Tax Service
Industry Financial Services
Experience
Liberty Tax Service January 2014 - Present
Hixson Kiwanis Club October 1989 - Present
Allied Barton Security January 2009 - May 2013
Blue Cross Blue Shield of TN 2009 - 2012
Convergys Corporation August 1999 - January 2005
Skills
Income Tax Preparation, Customer Service, Auditing, Microsoft Excel, Microsoft Word, Budgets, Bookkeeping, Invoicing, Financial Statements, Asset Protection, Financial Reporting, General Ledger, Small Business, Protection, Tax, Analysis, Tax Preparation
Education
The University of Memphis 1975 — 1979
BBA, Accounting
University of Memphis 1975 — 1979
Bachelor of Business Administration (BBA), Accounting
Liberty Tax Service January 2014 - Present
Hixson Kiwanis Club October 1989 - Present
Allied Barton Security January 2009 - May 2013
Blue Cross Blue Shield of TN 2009 - 2012
Convergys Corporation August 1999 - January 2005
Skills
Income Tax Preparation, Customer Service, Auditing, Microsoft Excel, Microsoft Word, Budgets, Bookkeeping, Invoicing, Financial Statements, Asset Protection, Financial Reporting, General Ledger, Small Business, Protection, Tax, Analysis, Tax Preparation
Education
The University of Memphis 1975 — 1979
BBA, Accounting
University of Memphis 1975 — 1979
Bachelor of Business Administration (BBA), Accounting
Dan Burgin Dan Burgin's Convergys Corporation Experience November 2004 - January 2006
Job Contact Center Solutions Sales Specialist
Industry Computer Software
Experience
NACR October 2014 - Present
Ecodence LLP March 2014 - October 2014
Avaya January 2012 - March 2014
Avaya March 2010 - December 2011
Avaya April 2007 - February 2010
Convergys Corporation November 2004 - January 2006
Finali Corporation August 1999 - November 2004
Infonautics 1996 - 1999
KnowledgeFlow 1994 - 1996
Skills
SaaS, Contact Centers, Cloud Computing, CRM, Unified Communications, Contact Center Strategy, Avaya, Analytics, Networking, Professional Services, VoIP, Product Management, Vendor Management, Integration, IT Strategy, Leadership, Outsourcing, Enterprise Software, Business Development, Project Management, Call Centers, Management, Solution Selling, Managed Services, Contact Center Express, Contact Center..., IVR, CTI, Telecommunications, Call Center, Telephony, SIP, Customer Experience, ACD, Workforce Management, Lean Software..., Agile Application..., Go-to-market Strategy, Strategy, Channel Partners, Consulting, Selling, Avaya Technologies, Sales
Education
University of North Texas 1982 — 1984
DMA
Stephen F. Austin State University 1979 — 1982
MA, BFA
NACR October 2014 - Present
Ecodence LLP March 2014 - October 2014
Avaya January 2012 - March 2014
Avaya March 2010 - December 2011
Avaya April 2007 - February 2010
Convergys Corporation November 2004 - January 2006
Finali Corporation August 1999 - November 2004
Infonautics 1996 - 1999
KnowledgeFlow 1994 - 1996
Skills
SaaS, Contact Centers, Cloud Computing, CRM, Unified Communications, Contact Center Strategy, Avaya, Analytics, Networking, Professional Services, VoIP, Product Management, Vendor Management, Integration, IT Strategy, Leadership, Outsourcing, Enterprise Software, Business Development, Project Management, Call Centers, Management, Solution Selling, Managed Services, Contact Center Express, Contact Center..., IVR, CTI, Telecommunications, Call Center, Telephony, SIP, Customer Experience, ACD, Workforce Management, Lean Software..., Agile Application..., Go-to-market Strategy, Strategy, Channel Partners, Consulting, Selling, Avaya Technologies, Sales
Education
University of North Texas 1982 — 1984
DMA
Stephen F. Austin State University 1979 — 1982
MA, BFA
Hannah Kaneck's Convergys Corporation Experience August 2012 - May 2013
Job Graduate Student in Environmental Health Sciences and Research Assistant at Yale School of Public Health
Industry Research
Experience
Yale School of Public Health May 2015 - Present
Colorado Department of Public Health and Environment June 2015 - August 2015
Pueblo City-County Health Department June 2013 - June 2014
Convergys Corporation August 2012 - May 2013
Trinity College Library MMS January 2011 - May 2012
Trinity College - Hartford 2008 - 2012
Universal Health Care Foundation of CT September 2011 - December 2011
Weill Cornell Medical College June 2011 - August 2011
Connecticut Children's Medical Center January 2011 - June 2011
Amnesty International June 2010 - August 2010
Skills
Research, Public Speaking, Leadership, Statistics, Community Outreach, Teaching, Customer Service, Microsoft Office, Grant Writing, Data Analysis, PowerPoint, Microsoft Excel, Microsoft Word, Healthcare, Policy, Higher Education, Public Health, SAS
Education
Yale University 2014 — 2016
Master of Public Health (MPH), Environmental Health Science
Trinity College-Hartford 2008 — 2012
BA, Human Rights Studies (with honors)
Cranbrook Kingswood 2004 — 2008
High School
Yale School of Public Health May 2015 - Present
Colorado Department of Public Health and Environment June 2015 - August 2015
Pueblo City-County Health Department June 2013 - June 2014
Convergys Corporation August 2012 - May 2013
Trinity College Library MMS January 2011 - May 2012
Trinity College - Hartford 2008 - 2012
Universal Health Care Foundation of CT September 2011 - December 2011
Weill Cornell Medical College June 2011 - August 2011
Connecticut Children's Medical Center January 2011 - June 2011
Amnesty International June 2010 - August 2010
Skills
Research, Public Speaking, Leadership, Statistics, Community Outreach, Teaching, Customer Service, Microsoft Office, Grant Writing, Data Analysis, PowerPoint, Microsoft Excel, Microsoft Word, Healthcare, Policy, Higher Education, Public Health, SAS
Education
Yale University 2014 — 2016
Master of Public Health (MPH), Environmental Health Science
Trinity College-Hartford 2008 — 2012
BA, Human Rights Studies (with honors)
Cranbrook Kingswood 2004 — 2008
High School
David Brinkman David Brinkman's Convergys Corporation Experience August 2002 - May 2012
Job Senior Analyst, Database at NetCracker Technology Corporation (The AntiBurleson Oracle DBA)
Industry Information Technology and Services
Experience
NetCracker Technology Corporation May 2012 - October 2013
Convergys Corporation August 2002 - May 2012
American Systems Consulting, Inc. September 2001 - August 2002
Qwest Communications International, Inc. February 1997 - August 2001
CSC May 1994 - January 1997
Skills
Training, Sales, Microsoft Word, Management, Customer Service, Leadership, Research, PowerPoint, Microsoft Office, Microsoft Excel, Strategic Planning, Analysis, Public Speaking, Photoshop, Team Leadership, Budgets, Project Management, Program Management, Business Analysis, Telecommunications, Databases, SQL, Database Administration, Oracle, Unix, Disaster Recovery, Testing, SDLC, Solaris, PL/SQL, Shell Scripting, Performance Tuning, Database Design
Education
University of Dayton 1982 — 1987
Bachelor of Arts (BA), Political Science
Professional Education
NetCracker Technology Corporation May 2012 - October 2013
Convergys Corporation August 2002 - May 2012
American Systems Consulting, Inc. September 2001 - August 2002
Qwest Communications International, Inc. February 1997 - August 2001
CSC May 1994 - January 1997
Skills
Training, Sales, Microsoft Word, Management, Customer Service, Leadership, Research, PowerPoint, Microsoft Office, Microsoft Excel, Strategic Planning, Analysis, Public Speaking, Photoshop, Team Leadership, Budgets, Project Management, Program Management, Business Analysis, Telecommunications, Databases, SQL, Database Administration, Oracle, Unix, Disaster Recovery, Testing, SDLC, Solaris, PL/SQL, Shell Scripting, Performance Tuning, Database Design
Education
University of Dayton 1982 — 1987
Bachelor of Arts (BA), Political Science
Professional Education
Nanette Bentley's Convergys Corporation Experience 2008 - September 2011
Job Director, Communications and Public Relations
Industry Hospital & Health Care
Experience
Mercy Health September 2011 - Present
Convergys Corporation 2008 - September 2011
Convergys Corporation 2004 - 2008
Convergys Corporation 2001 - 2004
BusinessWire 2000 - 2001
Camera Press 1994 - 2000
Los Angeles Independent Newspaper Group 1993 - 1994
Skills
Bilingual-Spanish, Reputation, Media Relations, Crisis Communications, Press Releases, Global Communications, Corporate Communications, Issues Management, Public Relations, Internal Communications, Spokesperson, Community Development, Marketing Communications, Marketing, Editing, Journalism, Strategic Communications, Management, Newsletters, Messaging, Communication Training, Speech Writing, Digital Marketing, Social Media, Email Marketing, Reputation Management, Leadership Development, Business Development, Strategy, Leadership, Copywriting, Feature Articles, Web Content, Copy Editing
Education
University of California, Los Angeles 1988 — 1991
Bachelor's, English and Communications
Mercy Health September 2011 - Present
Convergys Corporation 2008 - September 2011
Convergys Corporation 2004 - 2008
Convergys Corporation 2001 - 2004
BusinessWire 2000 - 2001
Camera Press 1994 - 2000
Los Angeles Independent Newspaper Group 1993 - 1994
Skills
Bilingual-Spanish, Reputation, Media Relations, Crisis Communications, Press Releases, Global Communications, Corporate Communications, Issues Management, Public Relations, Internal Communications, Spokesperson, Community Development, Marketing Communications, Marketing, Editing, Journalism, Strategic Communications, Management, Newsletters, Messaging, Communication Training, Speech Writing, Digital Marketing, Social Media, Email Marketing, Reputation Management, Leadership Development, Business Development, Strategy, Leadership, Copywriting, Feature Articles, Web Content, Copy Editing
Education
University of California, Los Angeles 1988 — 1991
Bachelor's, English and Communications
Erik Kirkhorn Erik Kirkhorn's Convergys Corporation Experience November 1998 - January 2008
Job Director, State Government and Industry Affairs Toyota Motor North America
Industry Government Relations
Experience
Toyota April 2008 - Present
Convergys Corporation November 1998 - January 2008
Cincinnati Bell, Inc. May 1996 - November 1998
Anthem Blue Cross/Blue Shield November 1993 - May 1996
Watt, Roop & Co. (now Fleishman-Hillard) January 1991 - November 1993
Valvoline May 1988 - December 1991
Skills
Policy Analysis, Media Relations, Public Relations, Strategy, Public Affairs, Crisis Communications, Economic Development, Public Policy, Program Management, Community Development, Reputation Management, Government
Education
University of Cincinnati 1995 — 2000
Master's - Public Administration, Public Policy
University of Kentucky 1981 — 1986
Bachelor of Arts, Journalism and Political Science
Toyota April 2008 - Present
Convergys Corporation November 1998 - January 2008
Cincinnati Bell, Inc. May 1996 - November 1998
Anthem Blue Cross/Blue Shield November 1993 - May 1996
Watt, Roop & Co. (now Fleishman-Hillard) January 1991 - November 1993
Valvoline May 1988 - December 1991
Skills
Policy Analysis, Media Relations, Public Relations, Strategy, Public Affairs, Crisis Communications, Economic Development, Public Policy, Program Management, Community Development, Reputation Management, Government
Education
University of Cincinnati 1995 — 2000
Master's - Public Administration, Public Policy
University of Kentucky 1981 — 1986
Bachelor of Arts, Journalism and Political Science
Claudia Kallesen Claudia Kallesen's Convergys Corporation Experience July 2007 - August 2008
Job Manager
Industry Telecom
Experience
Consulate Health Care March 2014 - Present
Consulate Management Company July 2011 - Present
Consulate Management Company July 2011 - March 2012
Inverness Medical April 2010 - August 2011
Inverness Medical March 2010 - April 2010
Inverness Medical July 2009 - March 2010
Inverness Medical October 2008 - July 2009
Convergys Corporation July 2007 - August 2008
Einstein Montessori Charter School January 2007 - June 2007
WARREN COLLEGE OF BUSINESS August 2006 - May 2007
Skills
Information Technology, Training, Workshop Facilitation, Telecommunications, Diversity Training, Technical Support, Human Resources, Management, Recruiting, Troubleshooting, Software Documentation, SharePoint, Call Centers, Employee Training, Project Management
Education
University of Central Florida 2007 — 2009
; Industrial and Organizational Psychology
University of Florida 2003 — 2007
Psychology
Consulate Health Care March 2014 - Present
Consulate Management Company July 2011 - Present
Consulate Management Company July 2011 - March 2012
Inverness Medical April 2010 - August 2011
Inverness Medical March 2010 - April 2010
Inverness Medical July 2009 - March 2010
Inverness Medical October 2008 - July 2009
Convergys Corporation July 2007 - August 2008
Einstein Montessori Charter School January 2007 - June 2007
WARREN COLLEGE OF BUSINESS August 2006 - May 2007
Skills
Information Technology, Training, Workshop Facilitation, Telecommunications, Diversity Training, Technical Support, Human Resources, Management, Recruiting, Troubleshooting, Software Documentation, SharePoint, Call Centers, Employee Training, Project Management
Education
University of Central Florida 2007 — 2009
; Industrial and Organizational Psychology
University of Florida 2003 — 2007
Psychology
Ginger Bowman, PHR Ginger Bowman, PHR's Convergys Corporation Experience January 2007 - March 2008
Job Comcast Contingent Solutions MSP Specialist at Pinnacle Technical Resources
Industry Human Resources
Experience
Pinnacle Technical Resources December 2013 - Present
Constantin Control Associates LP November 2013 - December 2013
IQNavigator January 2011 - October 2013
Jab Broadband September 2010 - January 2011
TCF National Bank March 2008 - February 2010
Convergys Corporation January 2007 - March 2008
Skills
Employee Relations, Management, Recruiting, Human Resources, Onboarding, Internet Recruiting, Talent Acquisition, Sourcing, Applicant Tracking..., Technical Recruiting, Personnel Management, Contract Recruitment, College Recruiting, HRIS, Vendor Management, Process Improvement, Performance Management, Employee Benefits, SaaS, Temporary Placement, Talent Management, Screening Resumes
Education
University of Colorado at Denver 2004 — 2008
BS, Business Administration
Pinnacle Technical Resources December 2013 - Present
Constantin Control Associates LP November 2013 - December 2013
IQNavigator January 2011 - October 2013
Jab Broadband September 2010 - January 2011
TCF National Bank March 2008 - February 2010
Convergys Corporation January 2007 - March 2008
Skills
Employee Relations, Management, Recruiting, Human Resources, Onboarding, Internet Recruiting, Talent Acquisition, Sourcing, Applicant Tracking..., Technical Recruiting, Personnel Management, Contract Recruitment, College Recruiting, HRIS, Vendor Management, Process Improvement, Performance Management, Employee Benefits, SaaS, Temporary Placement, Talent Management, Screening Resumes
Education
University of Colorado at Denver 2004 — 2008
BS, Business Administration
Jeremy Butterfield Jeremy Butterfield's Convergys Corporation Experience January 2000 - December 2005
Job Help desk, patient registrar, customer service, PT aide, CNA at Actively seeking employment in healthcare field
Industry Health, Wellness and Fitness
Experience
Actively seeking employment in healthcare field November 2012 - Present
Wal-Mart November 2011 - August 2012
Walmart November 2009 - November 2011
Wal*Mart - Syracuse, UT August 2009 - July 2011
Deseret Industries April 2010 - November 2010
Convergys Corporation - Cedar City, UT January 2000 - December 2005
Convergys Corporation January 2000 - December 2005
Convergys Corporation 2005 - 2005
Education
Southern Utah University 1998 — 2003
Bachelors of Science, Management Information Systems
Actively seeking employment in healthcare field November 2012 - Present
Wal-Mart November 2011 - August 2012
Walmart November 2009 - November 2011
Wal*Mart - Syracuse, UT August 2009 - July 2011
Deseret Industries April 2010 - November 2010
Convergys Corporation - Cedar City, UT January 2000 - December 2005
Convergys Corporation January 2000 - December 2005
Convergys Corporation 2005 - 2005
Education
Southern Utah University 1998 — 2003
Bachelors of Science, Management Information Systems
Jon Mikow's Convergys Corporation Experience April 2006 - June 2006
Job Director Retail Accounts
Industry Insurance
Experience
Fortegra May 2012 - Present
U.S. Bank October 2011 - May 2012
Wireless Vision, LLC October 2009 - October 2011
State Farm Bank January 2008 - May 2009
Paramount Mortgage Co. June 2006 - January 2008
Convergys Corporation April 2006 - June 2006
American Equity Mortgage February 2003 - April 2006
Skills
Sales Management, Sales, Training, Staff Development, Cold Calling, Customer Satisfaction, Customer Service, Retail, Customer Retention, Account Management, Team Building, Coaching, Business Development, Recruiting, Customer Experience, Leadership, Marketing, Employee Training, Management, Strategy, New Business Development, Sales Process, Sales Operations, Marketing Strategy, Business Planning, Time Management, Direct Sales, Budgets, B2B, Selling, Wireless, Solution Selling, Team Leadership, Salesforce.com, Forecasting, Telecommunications, Strategic Partnerships, CRM, Call Centers, Enterprise Software, Cross-functional Team..., P&L Management, Mobile Devices, Start-ups, Product Marketing, Competitive Analysis, Lead Generation
Education
Southeast Missouri State University 1998 — 2002
B.S.B.A., Finance, 3.73 (4.0)
Fortegra May 2012 - Present
U.S. Bank October 2011 - May 2012
Wireless Vision, LLC October 2009 - October 2011
State Farm Bank January 2008 - May 2009
Paramount Mortgage Co. June 2006 - January 2008
Convergys Corporation April 2006 - June 2006
American Equity Mortgage February 2003 - April 2006
Skills
Sales Management, Sales, Training, Staff Development, Cold Calling, Customer Satisfaction, Customer Service, Retail, Customer Retention, Account Management, Team Building, Coaching, Business Development, Recruiting, Customer Experience, Leadership, Marketing, Employee Training, Management, Strategy, New Business Development, Sales Process, Sales Operations, Marketing Strategy, Business Planning, Time Management, Direct Sales, Budgets, B2B, Selling, Wireless, Solution Selling, Team Leadership, Salesforce.com, Forecasting, Telecommunications, Strategic Partnerships, CRM, Call Centers, Enterprise Software, Cross-functional Team..., P&L Management, Mobile Devices, Start-ups, Product Marketing, Competitive Analysis, Lead Generation
Education
Southeast Missouri State University 1998 — 2002
B.S.B.A., Finance, 3.73 (4.0)
March Dadzie March Dadzie's Convergys Corporation Experience May 2005 - April 2011
Job Director at Contact Solutions Inc.
Industry Information Technology and Services
Experience
Contact Solutions Inc. May 2011 - Present
Convergys Corporation May 2005 - April 2011
Convergys May 2001 - April 2005
Xpedior January 1999 - March 2001
Xpedior September 1997 - December 1998
Charter One Bank, FSB June 1996 - June 1997
Skills
Change Management, Six Sigma, Business Process..., Integration, Strategic Planning, BPO, Product Development, CRM, Business Development, Continuous Improvement, IVR, Cost Benefit, ICT, Contact Center..., Vendor Management, SDLC, Contact Centers, Outsourcing, Leadership, Project Management, Process Improvement, Management, Call Centers, Telecommunications, Team Management, Project Delivery, Consulting, Requirements Gathering
Education
The Johns Hopkins University - Carey Business School 2002 — 2004
MBA, Information Technology
The College of Wooster 1992 — 1996
BA, Economics
Contact Solutions Inc. May 2011 - Present
Convergys Corporation May 2005 - April 2011
Convergys May 2001 - April 2005
Xpedior January 1999 - March 2001
Xpedior September 1997 - December 1998
Charter One Bank, FSB June 1996 - June 1997
Skills
Change Management, Six Sigma, Business Process..., Integration, Strategic Planning, BPO, Product Development, CRM, Business Development, Continuous Improvement, IVR, Cost Benefit, ICT, Contact Center..., Vendor Management, SDLC, Contact Centers, Outsourcing, Leadership, Project Management, Process Improvement, Management, Call Centers, Telecommunications, Team Management, Project Delivery, Consulting, Requirements Gathering
Education
The Johns Hopkins University - Carey Business School 2002 — 2004
MBA, Information Technology
The College of Wooster 1992 — 1996
BA, Economics
Brad Bacher, PHR Brad Bacher, PHR's Convergys Corporation Experience October 2010 - September 2012
Job Corporate Recruiter at Kao USA Inc.
Industry Human Resources
Experience
Kao Corporation September 2013 - Present
Total Quality Logistics September 2012 - September 2013
Convergys Corporation October 2010 - September 2012
Verizon Wireless July 2007 - July 2008
Skills
Interviews, Recruiting, Applicant Tracking..., Training, Talent Acquisition, Management, Sales, Customer Service, HRIS, Job Fairs, Employee Benefits, Leadership, Onboarding, Account Management, Human Resources, Employee Relations, PeopleSoft, Sourcing, CRM, Social Media, Hiring, Payroll, Full-life Cycle..., Internet Recruiting, New Hire Orientations, Screening, Screening Resumes, Temporary Placement, Client Liaison, Resume Writing, Staffing Services, Inside Sales, Background Checks, Talent Management, Benefits Negotiation, Contract Recruitment, Building Relationships
Education
University of Cincinnati
McMiken College of Arts & Sciences; Bachelor of Arts Degree, Sociology
Kao Corporation September 2013 - Present
Total Quality Logistics September 2012 - September 2013
Convergys Corporation October 2010 - September 2012
Verizon Wireless July 2007 - July 2008
Skills
Interviews, Recruiting, Applicant Tracking..., Training, Talent Acquisition, Management, Sales, Customer Service, HRIS, Job Fairs, Employee Benefits, Leadership, Onboarding, Account Management, Human Resources, Employee Relations, PeopleSoft, Sourcing, CRM, Social Media, Hiring, Payroll, Full-life Cycle..., Internet Recruiting, New Hire Orientations, Screening, Screening Resumes, Temporary Placement, Client Liaison, Resume Writing, Staffing Services, Inside Sales, Background Checks, Talent Management, Benefits Negotiation, Contract Recruitment, Building Relationships
Education
University of Cincinnati
McMiken College of Arts & Sciences; Bachelor of Arts Degree, Sociology
Paul Mayne Paul Mayne's Convergys Corporation Experience 2001 - 2004
Job Director of IT Strategy
Industry Information Technology and Services
Experience
CIBER, Inc. March 2011 - Present
Cizmic Consulting 2009 - 2011
EMC Computer Systems 2007 - November 2009
Cable & Wireless Panama 2004 - 2007
Convergys Corporation 2001 - 2004
PwC Consulting 1998 - 2001
GTE/Verizon Data Services 1988 - 1998
CANTV 1993 - 1996
EDS 1985 - 1986
Skills
Application Architecture, Cloud Computing, IT Strategy, Disaster Recovery, Business Intelligence, New Business Development, Application Management, Business Strategy, Process Automation, Information Assurance, Business Continuity, IT Service Management, Dashboards, Call Center Development, Strategic Planning, Telecommunications, Automotive, Banking, Insurance, Retail, Healthcare IT, Management Consulting, Change Management, Program Management, Mergers, Business Process..., Professional Services, Wireless, PMO, Integration, ITIL, Project Management, Leadership, Outsourcing, Management, Service Assurance, Requirements Analysis, Business Development, Business Process, Mergers & Acquisitions, IT Management, Project Portfolio..., Solution Selling, Data Center, Consulting, Enterprise Architecture, Enterprise Software, Security, PMP, Solution Architecture
Education
University of Leeds 1977 — 1980
BSc, Computational Science
St. Georges College 1971 — 1977
high school diploma, Math, Physics, Chemistry
CIBER, Inc. March 2011 - Present
Cizmic Consulting 2009 - 2011
EMC Computer Systems 2007 - November 2009
Cable & Wireless Panama 2004 - 2007
Convergys Corporation 2001 - 2004
PwC Consulting 1998 - 2001
GTE/Verizon Data Services 1988 - 1998
CANTV 1993 - 1996
EDS 1985 - 1986
Skills
Application Architecture, Cloud Computing, IT Strategy, Disaster Recovery, Business Intelligence, New Business Development, Application Management, Business Strategy, Process Automation, Information Assurance, Business Continuity, IT Service Management, Dashboards, Call Center Development, Strategic Planning, Telecommunications, Automotive, Banking, Insurance, Retail, Healthcare IT, Management Consulting, Change Management, Program Management, Mergers, Business Process..., Professional Services, Wireless, PMO, Integration, ITIL, Project Management, Leadership, Outsourcing, Management, Service Assurance, Requirements Analysis, Business Development, Business Process, Mergers & Acquisitions, IT Management, Project Portfolio..., Solution Selling, Data Center, Consulting, Enterprise Architecture, Enterprise Software, Security, PMP, Solution Architecture
Education
University of Leeds 1977 — 1980
BSc, Computational Science
St. Georges College 1971 — 1977
high school diploma, Math, Physics, Chemistry
Richard (Dick) Maul, Client Executive Richard (Dick) Maul, Client Executive's Convergys Corporation Experience November 2004 - November 2009
Job Business Relationship Manager at Tata Consultancy Services
Industry Program Development
Experience
Tata Consultancy Services March 2012 - Present
CD Solutions LLC October 2010 - June 2012
Executives in Action February 2010 - October 2010
CONVERGYS CORPORATION November 2004 - November 2009
KITBA CONSULTING SERVICES, LP June 2003 - November 2004
RJ MAUL & ASSOCIATES, LLC January 2001 - January 2003
Cap Gemini Ernst & Young January 1999 - January 2001
Oracle January 1996 - January 1998
HP Enterprise Services January 1994 - January 1996
InterMedia Partners January 1982 - January 1994
Skills
Business Development, Income Statement, Sales, Project Management, Professional Services, Start-ups, Cross-functional Team..., Competitive Analysis, Strategic Partnerships, Telecommunications, Strategy, Strategic Planning, Operations Management, Mergers, New Business Development, Leadership, Management
Education
University of Denver - Daniels College of Business 1975 — 1976
MBA, Business
University of Colorado Boulder - Leeds School of Business
BS, Business Administration
Tata Consultancy Services March 2012 - Present
CD Solutions LLC October 2010 - June 2012
Executives in Action February 2010 - October 2010
CONVERGYS CORPORATION November 2004 - November 2009
KITBA CONSULTING SERVICES, LP June 2003 - November 2004
RJ MAUL & ASSOCIATES, LLC January 2001 - January 2003
Cap Gemini Ernst & Young January 1999 - January 2001
Oracle January 1996 - January 1998
HP Enterprise Services January 1994 - January 1996
InterMedia Partners January 1982 - January 1994
Skills
Business Development, Income Statement, Sales, Project Management, Professional Services, Start-ups, Cross-functional Team..., Competitive Analysis, Strategic Partnerships, Telecommunications, Strategy, Strategic Planning, Operations Management, Mergers, New Business Development, Leadership, Management
Education
University of Denver - Daniels College of Business 1975 — 1976
MBA, Business
University of Colorado Boulder - Leeds School of Business
BS, Business Administration
R Bernadette Stephens's Convergys Corporation Experience January 1998 - January 2006
Job Coach at TeleTech
Industry Information Technology and Services
Experience
TeleTech October 2011 - Present
BlueCross BlueShield of Florida March 2006 - February 2010
Convergys Corporation January 1998 - January 2006
Skills
SharePoint, Customer Service, Active Directory, Access, Data Analysis, System Administration, SQL, Job Coaching, Java, Community Outreach, Call Centers, Coaching, Research, Training, Troubleshooting, Databases, Leadership Development, Team Leadership, Microsoft Office
Education
University of Central Florida 1996 — 1998
Bachelor of Science, Business Administration-Management/MIS/Computer Analyst
Florida State College Jacksoville
TeleTech October 2011 - Present
BlueCross BlueShield of Florida March 2006 - February 2010
Convergys Corporation January 1998 - January 2006
Skills
SharePoint, Customer Service, Active Directory, Access, Data Analysis, System Administration, SQL, Job Coaching, Java, Community Outreach, Call Centers, Coaching, Research, Training, Troubleshooting, Databases, Leadership Development, Team Leadership, Microsoft Office
Education
University of Central Florida 1996 — 1998
Bachelor of Science, Business Administration-Management/MIS/Computer Analyst
Florida State College Jacksoville
Garrett Oleen Garrett Oleen's Convergys Corporation Experience June 1994 - August 2002
Job Foreign Language Instructor (Spanish and Portuguese) / Course Developer at Milburn Academy
Industry Higher Education
Experience
International Center for Language Studies / Milburn Academy / Catapult Learning August 2011 - Present
Austin Community College January 2008 - Present
DBA: Garrett Oleen January 2002 - Present
Huston-Tillotson University August 2010 - June 2012
The University of Texas at Austin 2002 - 2010
Sportsman's Warehouse July 2007 - January 2008
UPS September 2002 - August 2005
Convergys Corporation June 1994 - August 2002
University of Utah January 2001 - January 2002
Self Employed January 1999 - January 2002
Skills
Spanish, Portuguese, Teaching, Editing, Higher Education, Curriculum Design, Sales Management, Program Management, Writing, Microsoft Word, Creative Writing, Proposal Writing, Grant Writing, Resume Writing, Speech Writing, Critical Thinking, Literary Criticism, Literature Reviews, Literary Fiction, Poetry, Poetics, Microsoft Office, Qualitative Research, Translation, Public Speaking, Instructional Design, Linguistics, Tutoring, Literature, Adult Education, University Teaching, Training, College Teaching, Curriculum Development, Language Teaching, Student Affairs, ESL, Courses, Research, Foreign Languages
Education
The University of Texas at Austin 2002 — 2010
Ph.D., Hispanic Literature
The University of Texas at Austin 2002 — 2010
Ph.D; M.A; B.A, Hispanic Literature; Hispanic Literature; Languages; Spanish
Uintah High School 1988 — 1991
High School Diploma, General Education
Southern Utah University
Southern Utah University
International Center for Language Studies / Milburn Academy / Catapult Learning August 2011 - Present
Austin Community College January 2008 - Present
DBA: Garrett Oleen January 2002 - Present
Huston-Tillotson University August 2010 - June 2012
The University of Texas at Austin 2002 - 2010
Sportsman's Warehouse July 2007 - January 2008
UPS September 2002 - August 2005
Convergys Corporation June 1994 - August 2002
University of Utah January 2001 - January 2002
Self Employed January 1999 - January 2002
Skills
Spanish, Portuguese, Teaching, Editing, Higher Education, Curriculum Design, Sales Management, Program Management, Writing, Microsoft Word, Creative Writing, Proposal Writing, Grant Writing, Resume Writing, Speech Writing, Critical Thinking, Literary Criticism, Literature Reviews, Literary Fiction, Poetry, Poetics, Microsoft Office, Qualitative Research, Translation, Public Speaking, Instructional Design, Linguistics, Tutoring, Literature, Adult Education, University Teaching, Training, College Teaching, Curriculum Development, Language Teaching, Student Affairs, ESL, Courses, Research, Foreign Languages
Education
The University of Texas at Austin 2002 — 2010
Ph.D., Hispanic Literature
The University of Texas at Austin 2002 — 2010
Ph.D; M.A; B.A, Hispanic Literature; Hispanic Literature; Languages; Spanish
Uintah High School 1988 — 1991
High School Diploma, General Education
Southern Utah University
Southern Utah University
Alicia Pitts's Convergys Corporation Experience May 2006 - January 2007
Job District Operations Manager at Advance Financial
Industry Financial Services
Experience
Advance Financial April 2011 - Present
O' Charley's Inc. Enterprise July 2010 - March 2011
Cracker Barrel Old Country Store September 2003 - July 2010
Convergys Corporation May 2006 - January 2007
Red Lobster September 2005 - May 2006
Pizza Hut February 2001 - May 2003
Skills
Restaurant Management, Restaurants, Food Service, ServSafe, Customer Service, Inventory Management, Food & Beverage, Process Scheduler, Hospitality, Labor Control, Time Management, Customer Satisfaction, Food, Cashiering, Cooking, Inventory Control, Microsoft Excel, Operations Management, Leadership, Team Building, Management, Hiring, Sales, Strategic Planning
Education
The University of Tennessee at Chattanooga 2003 — 2007
BACHELOR OF SCIENCE, BUSINESS ADMINISTRATION, 3.01
Advance Financial April 2011 - Present
O' Charley's Inc. Enterprise July 2010 - March 2011
Cracker Barrel Old Country Store September 2003 - July 2010
Convergys Corporation May 2006 - January 2007
Red Lobster September 2005 - May 2006
Pizza Hut February 2001 - May 2003
Skills
Restaurant Management, Restaurants, Food Service, ServSafe, Customer Service, Inventory Management, Food & Beverage, Process Scheduler, Hospitality, Labor Control, Time Management, Customer Satisfaction, Food, Cashiering, Cooking, Inventory Control, Microsoft Excel, Operations Management, Leadership, Team Building, Management, Hiring, Sales, Strategic Planning
Education
The University of Tennessee at Chattanooga 2003 — 2007
BACHELOR OF SCIENCE, BUSINESS ADMINISTRATION, 3.01
Kevin Hession Kevin Hession's Convergys Corporation Experience November 1999 - July 2003
Job HR Business Partner Field Operations, Southeast
Industry Human Resources
Experience
McKesson September 2014 - Present
Malnove June 2012 - December 2013
PricewaterhouseCoopers January 2005 - May 2012
HR Florida State Council, Inc January 2004 - December 2004
Hession Consulting July 2003 - December 2004
Convergys Corporation November 1999 - July 2003
Right Management Consultants June 1991 - November 1999
Unison Industries September 1988 - February 1991
PaineWebber Inc. July 1987 - September 1988
United States Marine Corps June 1981 - June 1987
Skills
Executive Coaching, Compensation, Talent Management, Succession Planning, SPHR, Performance Management, Talent Acquisition, Employee Relations, Workforce Planning, Organizational..., Employee Engagement, Change Management, Leadership, HRIS, Management, Personnel Management, Onboarding, Human Resources, Deferred Compensation, Employee Benefits, Payroll, Training, Leadership Development, Benefits Administration, Recruiting, HR Policies, Labor Relations, Program Management, Applicant Tracking..., Career Counseling, Temporary Placement, College Recruiting, Job Descriptions, Compensation & Benefit, HR Consulting, Employment Law, Organizational Design, Interviews, Employer Branding, New Hire Orientations, Career Development, Organizational..., Employee Training, HR Transformation, Strategic HR, Job Evaluation, Performance Appraisal, Job Analysis, Taleo, FMLA
Education
University of North Florida 1993 — 1999
Masters, Human Resource Management
University of Florida 1977 — 1981
Bachelors, Political Science
McKesson September 2014 - Present
Malnove June 2012 - December 2013
PricewaterhouseCoopers January 2005 - May 2012
HR Florida State Council, Inc January 2004 - December 2004
Hession Consulting July 2003 - December 2004
Convergys Corporation November 1999 - July 2003
Right Management Consultants June 1991 - November 1999
Unison Industries September 1988 - February 1991
PaineWebber Inc. July 1987 - September 1988
United States Marine Corps June 1981 - June 1987
Skills
Executive Coaching, Compensation, Talent Management, Succession Planning, SPHR, Performance Management, Talent Acquisition, Employee Relations, Workforce Planning, Organizational..., Employee Engagement, Change Management, Leadership, HRIS, Management, Personnel Management, Onboarding, Human Resources, Deferred Compensation, Employee Benefits, Payroll, Training, Leadership Development, Benefits Administration, Recruiting, HR Policies, Labor Relations, Program Management, Applicant Tracking..., Career Counseling, Temporary Placement, College Recruiting, Job Descriptions, Compensation & Benefit, HR Consulting, Employment Law, Organizational Design, Interviews, Employer Branding, New Hire Orientations, Career Development, Organizational..., Employee Training, HR Transformation, Strategic HR, Job Evaluation, Performance Appraisal, Job Analysis, Taleo, FMLA
Education
University of North Florida 1993 — 1999
Masters, Human Resource Management
University of Florida 1977 — 1981
Bachelors, Political Science
Pam Stallard, PMP's Convergys Corporation Experience 2007 - 2009
Job PCI Project Manager at NEC/NetCracker Technologies (formerly Convergys IM)
Industry Information Technology and Services
Experience
NEC / NetCracker Technologies (formerly Convergys Information Management) August 2010 - December 2013
Convergys Corporation 2007 - 2009
Convergys Corporation 2003 - 2007
Convergys Corporation 2000 - 2003
Avionics Research Corporation 1977 - 2000
Skills
SharePoint, MS Project, Lotus Notes, Software Development, Project Management, Disaster Recovery, Requirements Analysis, Business Process, PMP, Microsoft Office, Crystal Reports, Troubleshooting, PMO, Business Analysis, Technical Support, Visio, Call Centers, SQL, Testing, Software Documentation, Systems Analysis, Requirements Gathering, Telecommunications, SDLC, Databases, Service Delivery, Software Project..., Integration, Management, Change Management, Security, Resource Management, Process Improvement, IT Management, Solution Architecture, Program Management, Project Portfolio..., Microsoft Project
Education
Project Management Institute (PMI) 2005 — 2005
Project Management Professional Certification (PMP), Project Management
The George Washington University 2003 — 2005
Master's Certificate of Project Management
University of Central Florida - College of Business Administration 1990 — 1999
BSBA, Management Information Systems
NEC / NetCracker Technologies (formerly Convergys Information Management) August 2010 - December 2013
Convergys Corporation 2007 - 2009
Convergys Corporation 2003 - 2007
Convergys Corporation 2000 - 2003
Avionics Research Corporation 1977 - 2000
Skills
SharePoint, MS Project, Lotus Notes, Software Development, Project Management, Disaster Recovery, Requirements Analysis, Business Process, PMP, Microsoft Office, Crystal Reports, Troubleshooting, PMO, Business Analysis, Technical Support, Visio, Call Centers, SQL, Testing, Software Documentation, Systems Analysis, Requirements Gathering, Telecommunications, SDLC, Databases, Service Delivery, Software Project..., Integration, Management, Change Management, Security, Resource Management, Process Improvement, IT Management, Solution Architecture, Program Management, Project Portfolio..., Microsoft Project
Education
Project Management Institute (PMI) 2005 — 2005
Project Management Professional Certification (PMP), Project Management
The George Washington University 2003 — 2005
Master's Certificate of Project Management
University of Central Florida - College of Business Administration 1990 — 1999
BSBA, Management Information Systems
Beverly Johns Beverly Johns's Convergys Corporation Experience January 2007 - September 2009
Job Instructional Designer at Experis
Industry Outsourcing/Offshoring
Experience
Experis at J.P. Morgan Chase June 2014 - Present
Logistic Services International, Inc. March 2010 - May 2014
Convergys Corporation January 2007 - September 2009
Convergys Corporation January 2003 - September 2009
Prudential / Aetna February 1992 - April 2002
Aetna 1991 - 2001
Noland Co 1981 - 1991
Skills
Needs Analysis, Training, Instructor-led Training, Employee Training, Performance Management, E-Learning, Instructional Design, Program Management, Learning Management, Project Management, Visio, Human Resources, Software Documentation, Coaching, Captivate
Education
Southern Illinois University, Carbondale 2009 — 2010
Workforce Education and Development, Instuctional Design, Training
Experis at J.P. Morgan Chase June 2014 - Present
Logistic Services International, Inc. March 2010 - May 2014
Convergys Corporation January 2007 - September 2009
Convergys Corporation January 2003 - September 2009
Prudential / Aetna February 1992 - April 2002
Aetna 1991 - 2001
Noland Co 1981 - 1991
Skills
Needs Analysis, Training, Instructor-led Training, Employee Training, Performance Management, E-Learning, Instructional Design, Program Management, Learning Management, Project Management, Visio, Human Resources, Software Documentation, Coaching, Captivate
Education
Southern Illinois University, Carbondale 2009 — 2010
Workforce Education and Development, Instuctional Design, Training
Crystal Church Crystal Church's Convergys Corporation Experience December 1999 - August 2000
Job Professor at Cisco College
Industry Education Management
Experience
Cisco College August 2001 - Present
Convergys Corporation December 1999 - August 2000
Education
Texas A&M University 1997 — 1999
MA, Speech Communication
Southwestern University 1990 — 1994
BA, Communication
Cisco College August 2001 - Present
Convergys Corporation December 1999 - August 2000
Education
Texas A&M University 1997 — 1999
MA, Speech Communication
Southwestern University 1990 — 1994
BA, Communication
Mike Dimperio Mike Dimperio's Convergys Corporation Experience March 2007 - December 2008
Job Vice President, Product Management
Industry Computer Software
Experience
Convergys November 2011 - May 2012
Convergys January 2009 - November 2011
Convergys Corporation March 2007 - December 2008
Convergys March 2003 - March 2007
Intermedia Communications 2000 - 2002
Intermedia Communications 1998 - 2000
AT&T 1990 - 1998
AT&T 1985 - 1990
AT&T 1982 - 1985
Skills
Vendor Management, Strategic Planning, Marketing Strategy, Team Leadership, Product Management, Product Marketing, Mergers, Company Acquisitions, Profit & Loss Management, Profitability..., Client Engagement, Account Management, Project Delivery, Software Sales, Software Implementation, Software Development, Business Planning, New Business Development, Telecom BSS, Telecommunications, Solution Selling, Business Development, Leadership, Management, Mergers & Acquisitions, P&L Management, Project Management, Program Management, Mobile Devices, Outsourcing, Product Development, Cross-functional Team..., Cloud Computing, Strategy, Strategic Partnerships
Education
Stanford University Graduate School of Business 1997 — 1998
MS, Management Science
Seton Hall University
MBA, Marketing
Seton Hall University
Bachelor of Science (BS), Computer Science and Business Administration
Convergys November 2011 - May 2012
Convergys January 2009 - November 2011
Convergys Corporation March 2007 - December 2008
Convergys March 2003 - March 2007
Intermedia Communications 2000 - 2002
Intermedia Communications 1998 - 2000
AT&T 1990 - 1998
AT&T 1985 - 1990
AT&T 1982 - 1985
Skills
Vendor Management, Strategic Planning, Marketing Strategy, Team Leadership, Product Management, Product Marketing, Mergers, Company Acquisitions, Profit & Loss Management, Profitability..., Client Engagement, Account Management, Project Delivery, Software Sales, Software Implementation, Software Development, Business Planning, New Business Development, Telecom BSS, Telecommunications, Solution Selling, Business Development, Leadership, Management, Mergers & Acquisitions, P&L Management, Project Management, Program Management, Mobile Devices, Outsourcing, Product Development, Cross-functional Team..., Cloud Computing, Strategy, Strategic Partnerships
Education
Stanford University Graduate School of Business 1997 — 1998
MS, Management Science
Seton Hall University
MBA, Marketing
Seton Hall University
Bachelor of Science (BS), Computer Science and Business Administration
Amy Shelton Amy Shelton's Convergys Corporation Experience 1999 - 2005
Job Medical Reserve Corps Volunteer Coordinator
Industry Hospital & Health Care
Experience
Tennessee Department of Public Health November 2013 - Present
US Army October 2009 - July 2013
Convergys Corporation 1999 - 2005
Skills
Human Resources, Employee Relations, Military, Leadership Development, Policy, Government, Training, Management
Education
University of Maryland University College 2005 — 2008
Bachelor of Science (BS), Psychology
Tennessee Department of Public Health November 2013 - Present
US Army October 2009 - July 2013
Convergys Corporation 1999 - 2005
Skills
Human Resources, Employee Relations, Military, Leadership Development, Policy, Government, Training, Management
Education
University of Maryland University College 2005 — 2008
Bachelor of Science (BS), Psychology
Jake Ladd Jake Ladd's Convergys Corporation Experience January 1994 - January 1998
Job Marketing Consultant at LADD Consulting Services
Industry Outsourcing/Offshoring
Experience
LADD Consulting Services, LLC October 2009 - Present
American Express November 2004 - April 2009
American Express November 1998 - October 2004
Convergys Corporation January 1994 - January 1998
Skills
Six Sigma, Process Improvement, Program Management, Management, Leadership, Team Building, Outsourcing, Forecasting, CRM, Analysis, Strategy, Vendor Management, Call Center, Cross-functional Team..., Business Process..., Customer Experience, Operations Management, Change Management, Project Management, Strategic Planning, Product Management, Call Centers, Customer Retention, Coaching, Marketing, Sales, Sales Management, Training, Product Development, Segmentation, Analytics, Budgets
Education
Thomas College 1990 — 1994
Bachelors of Science, Marketing Management
LADD Consulting Services, LLC October 2009 - Present
American Express November 2004 - April 2009
American Express November 1998 - October 2004
Convergys Corporation January 1994 - January 1998
Skills
Six Sigma, Process Improvement, Program Management, Management, Leadership, Team Building, Outsourcing, Forecasting, CRM, Analysis, Strategy, Vendor Management, Call Center, Cross-functional Team..., Business Process..., Customer Experience, Operations Management, Change Management, Project Management, Strategic Planning, Product Management, Call Centers, Customer Retention, Coaching, Marketing, Sales, Sales Management, Training, Product Development, Segmentation, Analytics, Budgets
Education
Thomas College 1990 — 1994
Bachelors of Science, Marketing Management
Yvonne Becker , MBA, SPHR Yvonne Becker , MBA, SPHR's Convergys Corporation Experience September 2003 - May 2007
Job Compensation & Benefits Professional
Industry Human Resources
Experience
Axcess Financial Services Inc April 2008 - February 2011
Convergys Corporation September 2003 - May 2007
Meridian Bioscience, Inc October 2001 - September 2002
Electronic Data Systems (Formerly SDRC) January 1998 - January 2001
Bank One NA January 1987 - January 1998
Skills
Analysis, Strategic Planning, Problem Solving, HRIS, Employee Relations, Compensation, Performance Management, Benefits, Incentive Programs, Payroll, Salary, Workers Compensation, Change Management, Benefits Administration, HR Policies, Workforce Planning, Coaching, Succession Planning, Customer Service, Employee Engagement, Talent Management, Organizational..., Compliance, Process Improvement, Negotiation, Team Building, Mergers, Customer Relations, Employee Benefits, Leadership Development, PeopleSoft, Talent Development, Excel, Word, Budgeting, Conflict Resolution, Policy, Employment Law, Outlook, Vendor Management, Microsoft Office, PowerPoint, Administration, Retail, HR Strategy, Hiring, Onboarding, Team Leadership, Talent Acquisition, Deferred Compensation
Education
Thomas More College 2000 — 2002
M.B.A, Business
Wilmington University 1997 — 1999
B.A, Business Management
University of Cincinnati 1994 — 1996
A.A, Business Administration
Axcess Financial Services Inc April 2008 - February 2011
Convergys Corporation September 2003 - May 2007
Meridian Bioscience, Inc October 2001 - September 2002
Electronic Data Systems (Formerly SDRC) January 1998 - January 2001
Bank One NA January 1987 - January 1998
Skills
Analysis, Strategic Planning, Problem Solving, HRIS, Employee Relations, Compensation, Performance Management, Benefits, Incentive Programs, Payroll, Salary, Workers Compensation, Change Management, Benefits Administration, HR Policies, Workforce Planning, Coaching, Succession Planning, Customer Service, Employee Engagement, Talent Management, Organizational..., Compliance, Process Improvement, Negotiation, Team Building, Mergers, Customer Relations, Employee Benefits, Leadership Development, PeopleSoft, Talent Development, Excel, Word, Budgeting, Conflict Resolution, Policy, Employment Law, Outlook, Vendor Management, Microsoft Office, PowerPoint, Administration, Retail, HR Strategy, Hiring, Onboarding, Team Leadership, Talent Acquisition, Deferred Compensation
Education
Thomas More College 2000 — 2002
M.B.A, Business
Wilmington University 1997 — 1999
B.A, Business Management
University of Cincinnati 1994 — 1996
A.A, Business Administration
Angelique Dawkins's Convergys Corporation Experience May 2006 - August 2006
Job Biomedical Engineer at US Department of Veterans Affairs
Industry Hospital & Health Care
Experience
US Department of Veterans Affairs October 2013 - Present
Department of Veterans Affairs December 2012 - October 2013
University of Miami April 2010 - November 2012
Gainesville Regional Utilities May 2007 - August 2008
Convergys Corporation May 2006 - August 2006
CSX Corporation May 2005 - August 2005
Education
University of Miami 2009 — 2010
Master of Science, Biomedical Engineering
University of Florida 2004 — 2009
Bachelor of Science, Electrical Engineering
US Department of Veterans Affairs October 2013 - Present
Department of Veterans Affairs December 2012 - October 2013
University of Miami April 2010 - November 2012
Gainesville Regional Utilities May 2007 - August 2008
Convergys Corporation May 2006 - August 2006
CSX Corporation May 2005 - August 2005
Education
University of Miami 2009 — 2010
Master of Science, Biomedical Engineering
University of Florida 2004 — 2009
Bachelor of Science, Electrical Engineering
Sheldon Scott's Convergys Corporation Experience May 1996 - September 2000
Job Employment Support Specialist at Community Behavioral Health
Industry Professional Training & Coaching
Experience
Community Behavioral Health March 2013 - Present
The Job Store Staffing Solutions 2012 - March 2013
Arbor Education & Training DBA SuperJobs Center of Cincinnati April 2005 - March 2011
Verizon Business [MCI/WorldCom] September 2000 - May 2004
Convergys Corporation May 1996 - September 2000
Skills
Workforce Development, Project Coordination, Customer Service, Telecommunication..., Sales Support, Career Services, Team Leadership, Career Counseling, Cultural Diversity, Client Relationship..., Career Development, Training, Job Search Strategies, Marketing, Social Services, Job Coaching, Social Media Marketing, Counseling, Cross-functional Team..., Workshop Facilitation, Community Outreach, Resume Writing, Coaching, Public Speaking, Team Building, Job Search, Leadership, Interview Preparation, Organizational..., Recruiting, Job Fairs, Social Networking, Conflict Resolution, Project Management, Staff Development, Career Assessment, Time Management, Human Resources, Process Improvement
Education
Tennessee State University
B.S., Communications & Marketing
National Career Development Association
(CDF) Career Development Facilitator / (OWDS) Offender Workforce Development Specialist
Center for Credentialing & Education, Inc.
G.C.D.F. (Global Career Development Facilitator)
International Society for Six Sigma Certifications
Six Sigma White Belt, Project Management Overview
Roger Bacon High School
Diploma
Community Behavioral Health March 2013 - Present
The Job Store Staffing Solutions 2012 - March 2013
Arbor Education & Training DBA SuperJobs Center of Cincinnati April 2005 - March 2011
Verizon Business [MCI/WorldCom] September 2000 - May 2004
Convergys Corporation May 1996 - September 2000
Skills
Workforce Development, Project Coordination, Customer Service, Telecommunication..., Sales Support, Career Services, Team Leadership, Career Counseling, Cultural Diversity, Client Relationship..., Career Development, Training, Job Search Strategies, Marketing, Social Services, Job Coaching, Social Media Marketing, Counseling, Cross-functional Team..., Workshop Facilitation, Community Outreach, Resume Writing, Coaching, Public Speaking, Team Building, Job Search, Leadership, Interview Preparation, Organizational..., Recruiting, Job Fairs, Social Networking, Conflict Resolution, Project Management, Staff Development, Career Assessment, Time Management, Human Resources, Process Improvement
Education
Tennessee State University
B.S., Communications & Marketing
National Career Development Association
(CDF) Career Development Facilitator / (OWDS) Offender Workforce Development Specialist
Center for Credentialing & Education, Inc.
G.C.D.F. (Global Career Development Facilitator)
International Society for Six Sigma Certifications
Six Sigma White Belt, Project Management Overview
Roger Bacon High School
Diploma
Chris Kien's Convergys Corporation Experience May 2007 - February 2010
Job Materials Scientist at Oerlikon
Industry Automotive
Experience
Oerlikon February 2014 - Present
WyzAnt Tutoring June 2011 - Present
Wilmington College August 2008 - Present
Sulzer June 2011 - February 2014
Sulzer Friction Systems March 2010 - May 2011
CONVERGYS CORPORATION May 2007 - February 2010
HEWLETT PACKARD January 2006 - April 2007
General Electric Account August 2000 - January 2006
Ford Motor Company November 1996 - August 2000
Dana Corporation October 1993 - November 1996
Skills
Data Analysis, Process Mapping, Six Sigma, ISO, Auditing, Automotive, SPC, Lean Manufacturing, Problem Solving, Process Improvement, Manufacturing, Continuous Improvement, Quality Assurance, Team Building, Business Process Mapping, Program Management, Team Leadership, Supplier Quality, Value Stream Mapping, Process Engineering, Quality Management, Engineering, Microsoft Office, Project Planning, Leadership, FMEA, Customer Satisfaction, Management, Root Cause Analysis, Cross-functional Team..., Strategic Planning, Business Process, 5S, Metallurgy, PPAP, Manufacturing..., Manufacturing..., DMAIC, Quality System, Materials, Operational Excellence, Machining, Failure Analysis, Design of Experiments, Engineering Management, Kaizen, Black Belt, Product Development, TQM, Operations Management
Education
University of Cincinnati 1984 — 1989
Bachelor of Science, Metallurgical Engineering
Moeller High School 1980 — 1984
Wilmington College
Oerlikon February 2014 - Present
WyzAnt Tutoring June 2011 - Present
Wilmington College August 2008 - Present
Sulzer June 2011 - February 2014
Sulzer Friction Systems March 2010 - May 2011
CONVERGYS CORPORATION May 2007 - February 2010
HEWLETT PACKARD January 2006 - April 2007
General Electric Account August 2000 - January 2006
Ford Motor Company November 1996 - August 2000
Dana Corporation October 1993 - November 1996
Skills
Data Analysis, Process Mapping, Six Sigma, ISO, Auditing, Automotive, SPC, Lean Manufacturing, Problem Solving, Process Improvement, Manufacturing, Continuous Improvement, Quality Assurance, Team Building, Business Process Mapping, Program Management, Team Leadership, Supplier Quality, Value Stream Mapping, Process Engineering, Quality Management, Engineering, Microsoft Office, Project Planning, Leadership, FMEA, Customer Satisfaction, Management, Root Cause Analysis, Cross-functional Team..., Strategic Planning, Business Process, 5S, Metallurgy, PPAP, Manufacturing..., Manufacturing..., DMAIC, Quality System, Materials, Operational Excellence, Machining, Failure Analysis, Design of Experiments, Engineering Management, Kaizen, Black Belt, Product Development, TQM, Operations Management
Education
University of Cincinnati 1984 — 1989
Bachelor of Science, Metallurgical Engineering
Moeller High School 1980 — 1984
Wilmington College
Wayne Fay Wayne Fay's Convergys Corporation Experience January 2004 - June 2010
Job Sr. Technical Solutions Engineer at Turn
Industry Computer Software
Experience
Turn June 2015 - Present
The Apache Software Foundation January 2011 - Present
The Codehaus August 2007 - Present
NorthgateArinso June 2010 - December 2014
Convergys Corporation January 2004 - June 2010
Opence January 2004 - October 2004
Blue Frog Solutions October 2002 - July 2003
The Fiera Group May 2001 - July 2002
KPMG Consulting August 2000 - April 2001
Component Distributors, Inc. 1999 - 1999
Skills
Java, XML, HTML, Maven, Oracle HR, Microsoft SQL Server, Software Development, SOA, SQL, Unix, Agile Methodologies, Linux, Oracle, MySQL, Web Services, Architecture, E-commerce, Software Engineering, Integration, Web Applications, Weblogic, Java Enterprise Edition, Tomcat, Apache, Subversion, REST, Open Source, Scrum, Databases, JBoss Application Server, Eclipse, Distributed Systems, Requirements Analysis, SDLC, Software Project..., Business Analysis, Process Improvement, Business Process
Education
The University of Memphis 2006 — 2009
MBA, Business Administration
Vanderbilt University 1996 — 2000
Bachelor of Science (B.S.), Mathematics and Computer Science
Turn June 2015 - Present
The Apache Software Foundation January 2011 - Present
The Codehaus August 2007 - Present
NorthgateArinso June 2010 - December 2014
Convergys Corporation January 2004 - June 2010
Opence January 2004 - October 2004
Blue Frog Solutions October 2002 - July 2003
The Fiera Group May 2001 - July 2002
KPMG Consulting August 2000 - April 2001
Component Distributors, Inc. 1999 - 1999
Skills
Java, XML, HTML, Maven, Oracle HR, Microsoft SQL Server, Software Development, SOA, SQL, Unix, Agile Methodologies, Linux, Oracle, MySQL, Web Services, Architecture, E-commerce, Software Engineering, Integration, Web Applications, Weblogic, Java Enterprise Edition, Tomcat, Apache, Subversion, REST, Open Source, Scrum, Databases, JBoss Application Server, Eclipse, Distributed Systems, Requirements Analysis, SDLC, Software Project..., Business Analysis, Process Improvement, Business Process
Education
The University of Memphis 2006 — 2009
MBA, Business Administration
Vanderbilt University 1996 — 2000
Bachelor of Science (B.S.), Mathematics and Computer Science
Celecia Jones's Convergys Corporation Experience June 2007 - May 2008
Job Adjunct Instructor
Industry Higher Education
Experience
Virginia College April 2012 - Present
Ranstad/Vanguard January 2009 - January 2010
GE Consumer Finance January 2008 - January 2010
Convergys Corporation June 2007 - May 2008
Gentiva Health Services August 2004 - May 2007
Verizon Communications June 2000 - May 2003
Highmark Blue Shield September 1998 - May 2000
Skills
Insurance, Training, Account Reconciliation, Organizational..., Invoicing, Customer Service, Accounting, Financial Accounting, Cost Accounting, Accounts Payable, Accounts Receivable, General Ledger, General Journal, Management Accounting, Accounting Applications, Computerized Systems, Public Speaking, Leadership Development, Instructional Design, Microsoft Office, Teaching, Credit, Troubleshooting, Research, Coaching, Loans, PowerPoint, Tax, Adult Education, Student Affairs, Access, Leadership, Auditing, Sales
Education
Southern New Hampshire University 2013 — 2015
MS, Accounting; Auditing
Pfeiffer University 2007 — 2009
BS, Business Administration
Johnstown High School 1985 — 1989
Virginia College April 2012 - Present
Ranstad/Vanguard January 2009 - January 2010
GE Consumer Finance January 2008 - January 2010
Convergys Corporation June 2007 - May 2008
Gentiva Health Services August 2004 - May 2007
Verizon Communications June 2000 - May 2003
Highmark Blue Shield September 1998 - May 2000
Skills
Insurance, Training, Account Reconciliation, Organizational..., Invoicing, Customer Service, Accounting, Financial Accounting, Cost Accounting, Accounts Payable, Accounts Receivable, General Ledger, General Journal, Management Accounting, Accounting Applications, Computerized Systems, Public Speaking, Leadership Development, Instructional Design, Microsoft Office, Teaching, Credit, Troubleshooting, Research, Coaching, Loans, PowerPoint, Tax, Adult Education, Student Affairs, Access, Leadership, Auditing, Sales
Education
Southern New Hampshire University 2013 — 2015
MS, Accounting; Auditing
Pfeiffer University 2007 — 2009
BS, Business Administration
Johnstown High School 1985 — 1989
Sunitha Venkatesan, CCEP Sunitha Venkatesan, CCEP's Convergys Corporation Experience October 2008 - March 2013
Job Compliance Assurance Manager at State Auto Insurance Companies
Industry Legal Services
Experience
State Auto Insurance Companies 2013 - Present
Convergys Corporation October 2008 - March 2013
Ohio Casualty Group November 2006 - November 2007
Ohio Casualty Group November 1999 - November 2006
Ohio Casualty Group November 1992 - November 1999
Skills
Corporate Compliance, Compliance Risk..., Process Improvement, Anti-corruption, OFAC/Sanctions..., Policy, Leadership, Internal Controls, Strategic Planning, Management, Privacy Law, FCPA, Ethics and Compliance..., Records Management, Outsourcing, Corporate Law, Insurance, Legal Compliance, Enterprise Risk...
Education
University of Cincinnati
M.S., Taxation
PSG College of Technology
Master of Business Administration (M.B.A.)
PSG College of Arts and Sciences
B.A., Business Law and Management
State Auto Insurance Companies 2013 - Present
Convergys Corporation October 2008 - March 2013
Ohio Casualty Group November 2006 - November 2007
Ohio Casualty Group November 1999 - November 2006
Ohio Casualty Group November 1992 - November 1999
Skills
Corporate Compliance, Compliance Risk..., Process Improvement, Anti-corruption, OFAC/Sanctions..., Policy, Leadership, Internal Controls, Strategic Planning, Management, Privacy Law, FCPA, Ethics and Compliance..., Records Management, Outsourcing, Corporate Law, Insurance, Legal Compliance, Enterprise Risk...
Education
University of Cincinnati
M.S., Taxation
PSG College of Technology
Master of Business Administration (M.B.A.)
PSG College of Arts and Sciences
B.A., Business Law and Management
Lydia Peraza Lydia Peraza's Convergys Corporation Experience March 2001 - June 2003
Job Call Center Manager
Industry Investment Management
Experience
Client First Settlement Funding June 2014 - Present
Great Health Works August 2008 - May 2014
Sovereign/Santander Bank September 2010 - March 2011
Great Healthworks August 2008 - September 2010
Grupo Atento March 2004 - July 2007
WorldNet Telecommunications September 2003 - March 2004
Convergys January 1996 - July 2003
Convergys Corporation March 2001 - June 2003
Skills
Management, Customer Service, Call Center, Team Management, Forecasting, Customer Retention, Microsoft Office, Training, Operations Management, Call Centers, Marketing Strategy, Program Management, Project Management, Customer Satisfaction, Marketing, Sales, Strategy, Telecommunications
Education
Universidad de Puerto Rico 1984 — 1992
Bachelor, Anthropology
University of Puerto Rico
Bachelor of Arts, Anthropology/History
Client First Settlement Funding June 2014 - Present
Great Health Works August 2008 - May 2014
Sovereign/Santander Bank September 2010 - March 2011
Great Healthworks August 2008 - September 2010
Grupo Atento March 2004 - July 2007
WorldNet Telecommunications September 2003 - March 2004
Convergys January 1996 - July 2003
Convergys Corporation March 2001 - June 2003
Skills
Management, Customer Service, Call Center, Team Management, Forecasting, Customer Retention, Microsoft Office, Training, Operations Management, Call Centers, Marketing Strategy, Program Management, Project Management, Customer Satisfaction, Marketing, Sales, Strategy, Telecommunications
Education
Universidad de Puerto Rico 1984 — 1992
Bachelor, Anthropology
University of Puerto Rico
Bachelor of Arts, Anthropology/History
William Higginbotham William Higginbotham's Convergys Corporation Experience January 2008 - February 2010
Job BPO/ARM Executive
Industry Financial Services
Experience
Windham Professionals, Inc. 2012 - 2015
eBay/GSI Commerce August 2010 - July 2011
Convergys Corporation January 2008 - February 2010
Ocwen Financial, Inc October 2005 - January 2008
AllianceOne, Inc January 2001 - January 2005
NCO Group Inc January 1997 - January 2001
First North American National Bank January 1990 - January 1997
Skills
●Strategic and..., ●Business Startup and..., ●Comprehensive Global..., ●Business Development..., ●Information Technology..., ●Team Building and..., ●Acquisitions, Strategy, Outsourcing, Operations Management, Executive Management, Management, Team Building, Business Development, Strategic Planning, Mergers & Acquisitions, Marketing, Training, Credit, Start-ups, Call Centers, Risk Management, E-commerce, Vendor Management, Credit Cards, Six Sigma, Project Planning, Process Improvement, Banking, P&L Management, Credit Risk, Accounting, Finance, Accounts Receivable
Education
The University of Memphis
MBA, Business Administration
Windham Professionals, Inc. 2012 - 2015
eBay/GSI Commerce August 2010 - July 2011
Convergys Corporation January 2008 - February 2010
Ocwen Financial, Inc October 2005 - January 2008
AllianceOne, Inc January 2001 - January 2005
NCO Group Inc January 1997 - January 2001
First North American National Bank January 1990 - January 1997
Skills
●Strategic and..., ●Business Startup and..., ●Comprehensive Global..., ●Business Development..., ●Information Technology..., ●Team Building and..., ●Acquisitions, Strategy, Outsourcing, Operations Management, Executive Management, Management, Team Building, Business Development, Strategic Planning, Mergers & Acquisitions, Marketing, Training, Credit, Start-ups, Call Centers, Risk Management, E-commerce, Vendor Management, Credit Cards, Six Sigma, Project Planning, Process Improvement, Banking, P&L Management, Credit Risk, Accounting, Finance, Accounts Receivable
Education
The University of Memphis
MBA, Business Administration
Greg Vert's Convergys Corporation Experience June 2007 - June 2008
Job Manager at Deloitte Consulting
Industry Management Consulting
Experience
Deloitte Consulting July 2008 - Present
Convergys Corporation June 2007 - June 2008
Honda of America Mfg. Inc. January 2007 - June 2007
The Ohio State University June 2005 - December 2005
Skills
Change Management, Strategy, Project Management, Human Resources, Performance Management, Team Building, Organizational..., HR Transformation, Business Process Design, Workshop Facilitation, Software Implementation, Statistical Data..., Organizational Design, Management
Education
The Ohio State University - The Max M. Fisher College of Business 2006 — 2008
MLHR, Labor and Human Resources
The Ohio State University 2001 — 2006
B.S., Psychology w/ Business Minor
Deloitte Consulting July 2008 - Present
Convergys Corporation June 2007 - June 2008
Honda of America Mfg. Inc. January 2007 - June 2007
The Ohio State University June 2005 - December 2005
Skills
Change Management, Strategy, Project Management, Human Resources, Performance Management, Team Building, Organizational..., HR Transformation, Business Process Design, Workshop Facilitation, Software Implementation, Statistical Data..., Organizational Design, Management
Education
The Ohio State University - The Max M. Fisher College of Business 2006 — 2008
MLHR, Labor and Human Resources
The Ohio State University 2001 — 2006
B.S., Psychology w/ Business Minor
Lisa E. Hemphill Lisa E. Hemphill's Convergys Corporation Experience December 1998 - April 2000
Job Educator and Trainer
Industry Education Management
Experience
Dohn Community High School August 2007 - July 2011
Lincoln Technical Institute formerly Southwestern College August 2010 - January 2011
Law Office of George W. Bunyan, Jr. June 2006 - December 2009
VLT Academy October 2006 - June 2007
Cincinnati Public Schools August 2001 - June 2005
TCP World Academy August 2000 - June 2001
Convergys Corporation December 1998 - April 2000
Cincinnati Bell, Inc. May 1995 - December 1998
Cincinnati Bell Telephone Co. April 1981 - May 1995
Skills
Sales Operations, Contract Management, Education
Education
University of Cincinnati 2004 — 2006
M.Ed, Education Administration
Dohn Community High School August 2007 - July 2011
Lincoln Technical Institute formerly Southwestern College August 2010 - January 2011
Law Office of George W. Bunyan, Jr. June 2006 - December 2009
VLT Academy October 2006 - June 2007
Cincinnati Public Schools August 2001 - June 2005
TCP World Academy August 2000 - June 2001
Convergys Corporation December 1998 - April 2000
Cincinnati Bell, Inc. May 1995 - December 1998
Cincinnati Bell Telephone Co. April 1981 - May 1995
Skills
Sales Operations, Contract Management, Education
Education
University of Cincinnati 2004 — 2006
M.Ed, Education Administration
Gregory Heard Gregory Heard's Convergys Corporation Experience November 1990 - May 2010
Job Development Group Manager at US Bank
Industry Information Technology and Services
Experience
US Bank April 2010 - Present
Convergys Corporation November 1990 - May 2010
BDPA Cincinnati 1990 - 2010
Boeing Computer Services February 1985 - November 1990
General Motors Acceptance Corporation October 1975 - January 1985
NCR Corporation July 1975 - September 1975
Western-Southern Life Insurance Company October 1974 - June 1975
Skills
SDLC, Vendor Management, Business Analysis, Requirements Analysis, Software Project..., Process Improvement, Program Management, IT Management, PMP, Integration, Enterprise Architecture, Unix, Systems Analysis, Software Development, ITIL, Visio, Oracle, SQL, Agile Methodologies, IT Strategy, Business Process, Business Process..., Change Management, Cross-functional Team..., Databases, Management, Project Management, Requirements Gathering, Testing, Software Documentation
Education
University of Cincinnati 1971 — 1975
Bachelor's degree, Mathematics
The George Washington University
Master's Certificate in Project Management
University of Dayton
MBA Courses
Wright State University
MBA Courses
US Bank April 2010 - Present
Convergys Corporation November 1990 - May 2010
BDPA Cincinnati 1990 - 2010
Boeing Computer Services February 1985 - November 1990
General Motors Acceptance Corporation October 1975 - January 1985
NCR Corporation July 1975 - September 1975
Western-Southern Life Insurance Company October 1974 - June 1975
Skills
SDLC, Vendor Management, Business Analysis, Requirements Analysis, Software Project..., Process Improvement, Program Management, IT Management, PMP, Integration, Enterprise Architecture, Unix, Systems Analysis, Software Development, ITIL, Visio, Oracle, SQL, Agile Methodologies, IT Strategy, Business Process, Business Process..., Change Management, Cross-functional Team..., Databases, Management, Project Management, Requirements Gathering, Testing, Software Documentation
Education
University of Cincinnati 1971 — 1975
Bachelor's degree, Mathematics
The George Washington University
Master's Certificate in Project Management
University of Dayton
MBA Courses
Wright State University
MBA Courses
Leonard Stern Leonard Stern's Convergys Corporation Experience November 2004 - July 2008
Job Marketing/Communications Writer
Industry Publishing
Experience
Arkansas NewSixty Magazine August 2008 - March 2010
Convergys Corporation November 2004 - July 2008
Charlotte North Carolina 1996 - 2004
First Union National Bank 1994 - 1996
Univest Financial Group 1986 - 1994
Hunter Gray Associates 1973 - 1986
Skills
Writing, Editing, Public Speaking, Creative Writing
Education
University of Arkansas at Little Rock 1981 — 1983
Masters, Interpersonal/Organizational Communications
The University of Texas at Austin 1970 — 1972
BA, English/Journalism
Tulane University 1967 — 1970
Undergratuate
Arkansas NewSixty Magazine August 2008 - March 2010
Convergys Corporation November 2004 - July 2008
Charlotte North Carolina 1996 - 2004
First Union National Bank 1994 - 1996
Univest Financial Group 1986 - 1994
Hunter Gray Associates 1973 - 1986
Skills
Writing, Editing, Public Speaking, Creative Writing
Education
University of Arkansas at Little Rock 1981 — 1983
Masters, Interpersonal/Organizational Communications
The University of Texas at Austin 1970 — 1972
BA, English/Journalism
Tulane University 1967 — 1970
Undergratuate
Damita Shazier-Rhodes Damita Shazier-Rhodes's Convergys Corporation Experience January 1996 - October 1999
Job Service Manager at Verizon Business
Industry Telecommunications
Experience
Verizon Business (formerly MCI) October 1999 - May 2014
CONVERGYS Corporation January 1996 - October 1999
Rumpke Waste March 1992 - July 1994
Skills
Management, Telecommunications, VoIP, Wireless, Program Management, Unified Communications, Managed Services, Call Centers, Project Management, Sales Process, WAN, Co-location, Contract Negotiation, Invoicing, Call Center, ITIL, Frame Relay, Data Center, Solution Selling, Account Management, Sales
Education
The University of Memphis 1987 — 1989
Bachelor, Business Administration - Marketing
Shelby State Community College 1984 — 1986
Associates, Business Administration - Marketing
Verizon Business (formerly MCI) October 1999 - May 2014
CONVERGYS Corporation January 1996 - October 1999
Rumpke Waste March 1992 - July 1994
Skills
Management, Telecommunications, VoIP, Wireless, Program Management, Unified Communications, Managed Services, Call Centers, Project Management, Sales Process, WAN, Co-location, Contract Negotiation, Invoicing, Call Center, ITIL, Frame Relay, Data Center, Solution Selling, Account Management, Sales
Education
The University of Memphis 1987 — 1989
Bachelor, Business Administration - Marketing
Shelby State Community College 1984 — 1986
Associates, Business Administration - Marketing
Kevin O'Neil's Convergys Corporation Experience November 2007 - November 2009
Job Vice President, Assoc. General Counsel and Asst. Secretary at Bob Evans Farms, Inc.
Industry Legal Services
Experience
Bob Evans Farms, Inc. May 2012 - Present
Bob Evans Farms, Inc. July 2011 - May 2012
Bob Evans Farms, Inc. (NASDAQ:BOBE) April 2010 - July 2011
Vorys, Sater, Seymour and Pease LLP December 2009 - April 2010
Convergys Corporation November 2007 - November 2009
Convergys December 2007 - January 2009
Roetzel & Andress July 2006 - November 2007
Myers Industries June 2002 - July 2006
Brouse McDowell November 1985 - June 2002
Skills
Corporate Law, Mergers, Corporate Governance, Corporate Finance, Intellectual Property, Legal Writing, Finance, Due Diligence, Securities Regulation, International Law, Restructuring, Employment Law, Strategy, Mergers & Acquisitions, Sarbanes-Oxley Act, IPO, Commercial Litigation, Competition Law, Start-ups, Litigation, Internal Audit, SEC filings, Legal Research, Legal Assistance, Legal Advice, Acquisitions, Leadership, Securities, Private Equity, Legal Compliance, Licensing, Litigation Management, Joint Ventures, Mediation, Privacy Law, Tax, Negotiation, Venture Capital, Divestitures, Trademarks, Legal Issues, Management, Human Resources, Contract Negotiation
Education
University of Akron School of Law 1979 — 1981
JD, Law
Wittenberg University 1973 — 1977
BA, Biology/Psychology
Walsh Jesuit 1970 — 1973
St. Sebastian's
Bob Evans Farms, Inc. May 2012 - Present
Bob Evans Farms, Inc. July 2011 - May 2012
Bob Evans Farms, Inc. (NASDAQ:BOBE) April 2010 - July 2011
Vorys, Sater, Seymour and Pease LLP December 2009 - April 2010
Convergys Corporation November 2007 - November 2009
Convergys December 2007 - January 2009
Roetzel & Andress July 2006 - November 2007
Myers Industries June 2002 - July 2006
Brouse McDowell November 1985 - June 2002
Skills
Corporate Law, Mergers, Corporate Governance, Corporate Finance, Intellectual Property, Legal Writing, Finance, Due Diligence, Securities Regulation, International Law, Restructuring, Employment Law, Strategy, Mergers & Acquisitions, Sarbanes-Oxley Act, IPO, Commercial Litigation, Competition Law, Start-ups, Litigation, Internal Audit, SEC filings, Legal Research, Legal Assistance, Legal Advice, Acquisitions, Leadership, Securities, Private Equity, Legal Compliance, Licensing, Litigation Management, Joint Ventures, Mediation, Privacy Law, Tax, Negotiation, Venture Capital, Divestitures, Trademarks, Legal Issues, Management, Human Resources, Contract Negotiation
Education
University of Akron School of Law 1979 — 1981
JD, Law
Wittenberg University 1973 — 1977
BA, Biology/Psychology
Walsh Jesuit 1970 — 1973
St. Sebastian's
Sheryl Kovach's Convergys Corporation Experience September 2000 - January 2004
Job President & CEO at Kandor Group, Inc. & Aerlig Novero
Industry Human Resources
Experience
Aerlig Novero December 2014 - Present
Kandor Group, Inc. April 2011 - Present
PSC March 2010 - April 2011
Achilles Group June 2008 - March 2010
IKON Office Solutions February 2006 - May 2008
Touchstone Neurorecovery Center March 2005 - February 2006
MasterWorks International January 2004 - March 2005
Convergys Corporation September 2000 - January 2004
Prudential Gary Greene, Realtors 1999 - 2000
Skills
Personnel Management, Recruiting, Training, Organizational..., Employee Relations, Management, Compliance, Employee Benefits, Compensation Structure..., Employee Engagement, Employee Recognition, Employee Opinion Surveys, HR Consulting, HR Policies, Human Resource..., Human Resources, Human Capital, Business Planning, Public Speaking, Presentations, Strategic Human..., Leadership, Executive Coaching, Analytical Skills, Strategic Thinking, Communication Skills, Performance Management, Talent Management, Policy, New Hire Orientations, Program Management, Employment Law, Management Consulting, Onboarding, Employee Training, Team Management, Outsourcing, Executive Management, Payroll, Coaching, Organizational..., Compensation Structures, Mergers & Acquisitions, FMLA, Applicant Tracking..., Deferred Compensation, Succession Planning, Talent Acquisition, Job Descriptions, Interviews
Education
University of Houston 2007 — 2011
M.S., Human Resource Development
University of Houston, C.T. Bauer College of Business 2007 — 2009
MBA, Business
University of Houston 2005 — 2007
B.S., Technology Leadership & Supervision
North Harris Community College District 2001 — 2004
A.A.S, Business Management
Klein High School
Aerlig Novero December 2014 - Present
Kandor Group, Inc. April 2011 - Present
PSC March 2010 - April 2011
Achilles Group June 2008 - March 2010
IKON Office Solutions February 2006 - May 2008
Touchstone Neurorecovery Center March 2005 - February 2006
MasterWorks International January 2004 - March 2005
Convergys Corporation September 2000 - January 2004
Prudential Gary Greene, Realtors 1999 - 2000
Skills
Personnel Management, Recruiting, Training, Organizational..., Employee Relations, Management, Compliance, Employee Benefits, Compensation Structure..., Employee Engagement, Employee Recognition, Employee Opinion Surveys, HR Consulting, HR Policies, Human Resource..., Human Resources, Human Capital, Business Planning, Public Speaking, Presentations, Strategic Human..., Leadership, Executive Coaching, Analytical Skills, Strategic Thinking, Communication Skills, Performance Management, Talent Management, Policy, New Hire Orientations, Program Management, Employment Law, Management Consulting, Onboarding, Employee Training, Team Management, Outsourcing, Executive Management, Payroll, Coaching, Organizational..., Compensation Structures, Mergers & Acquisitions, FMLA, Applicant Tracking..., Deferred Compensation, Succession Planning, Talent Acquisition, Job Descriptions, Interviews
Education
University of Houston 2007 — 2011
M.S., Human Resource Development
University of Houston, C.T. Bauer College of Business 2007 — 2009
MBA, Business
University of Houston 2005 — 2007
B.S., Technology Leadership & Supervision
North Harris Community College District 2001 — 2004
A.A.S, Business Management
Klein High School
Bev Bolser Bev Bolser's Convergys Corporation Experience 1990 - Present
Job Director, Program Management at Convergys Corporation
Industry Outsourcing/Offshoring
Experience
Convergys Corporation 1990 - Present
Convergys Corporation May 1990 - October 2008
Skills
Offshoring, BPO, Call Center, PMP, Program Management, Client Services, Outsourcing, Billing Systems, Project Delivery, Financial Services, Vendor Management, Service Delivery, Management, Process Improvement, Call Centers, Change Management, Leadership, Business Analysis, CRM, Business Process..., Cross-functional Team..., Telecommunications, Strategy, Analysis, Resource Management, PMO, Business Process
Education
University of Cincinnati College of Business 1991 — 1995
MBA, Finance
University of Cincinnati College of Business
Master's degree, Business/Finance
Convergys Corporation 1990 - Present
Convergys Corporation May 1990 - October 2008
Skills
Offshoring, BPO, Call Center, PMP, Program Management, Client Services, Outsourcing, Billing Systems, Project Delivery, Financial Services, Vendor Management, Service Delivery, Management, Process Improvement, Call Centers, Change Management, Leadership, Business Analysis, CRM, Business Process..., Cross-functional Team..., Telecommunications, Strategy, Analysis, Resource Management, PMO, Business Process
Education
University of Cincinnati College of Business 1991 — 1995
MBA, Finance
University of Cincinnati College of Business
Master's degree, Business/Finance
Jamesha Guinyard's Convergys Corporation Experience May 2008 - March 2011
Job Seeking EntryLevel Health Administration Position
Industry Hospital & Health Care
Experience
DaVita Kidney Care August 2015 - Present
KDM Trucking, LLC January 2012 - Present
State of Florida Department of Revenue July 2013 - July 2015
United States Postal Service November 2011 - August 2012
Florida Hospital March 2011 - November 2011
Convergys Corporation May 2008 - March 2011
Skills
Microsoft Office, Leadership, Legal Research, Data Analysis, Organization, Management, Goal Oriented, PowerPoint, Visio, Microsoft Word, Microsoft Excel, Outlook, Customer Service, Access, Time Management, Event Planning, Healthcare, Social Media
Education
University of Central Florida 2012 — 2016
Master of Science of Health Services Administration, Health/Health Care Administration/Management
Daytona State College 2007 — 2011
Bachelor of Science, Supervision and Management
Daytona State College 2007 — 2011
Associate of Arts, Operations Management and Supervision
DaVita Kidney Care August 2015 - Present
KDM Trucking, LLC January 2012 - Present
State of Florida Department of Revenue July 2013 - July 2015
United States Postal Service November 2011 - August 2012
Florida Hospital March 2011 - November 2011
Convergys Corporation May 2008 - March 2011
Skills
Microsoft Office, Leadership, Legal Research, Data Analysis, Organization, Management, Goal Oriented, PowerPoint, Visio, Microsoft Word, Microsoft Excel, Outlook, Customer Service, Access, Time Management, Event Planning, Healthcare, Social Media
Education
University of Central Florida 2012 — 2016
Master of Science of Health Services Administration, Health/Health Care Administration/Management
Daytona State College 2007 — 2011
Bachelor of Science, Supervision and Management
Daytona State College 2007 — 2011
Associate of Arts, Operations Management and Supervision
Claudia Almazan Claudia Almazan's Convergys Corporation Experience July 2010 - July 2011
Job Energetic and Innovative IT professional.
Industry Information Technology and Services
Experience
Kofile July 2015 - Present
Recent Graduate and searching for a career in Information Technology. June 2015 - Present
ECISD November 2013 - March 2014
Convergys Corporation July 2010 - July 2011
Hidalgo County Sheriff’s Office February 2010 - July 2010
Radio Papalote August 2006 - July 2009
Skills
Customer Service, Microsoft Excel, Leadership, Microsoft Word, Research, Strategic Planning, Sales, Computer Networking, HTML5, JavaScript, Web Development, Programming, Web Design
Education
The University of Texas-Pan American 2013 — 2015
Master of Science Information Technology, Information Technology, Master Level
The University of Texas-Pan American 2013 — 2015
Masters of Science, Information Technology
The University of Texas-Pan American 2005 — 2012
Bachelor's degree, Psychology
Kofile July 2015 - Present
Recent Graduate and searching for a career in Information Technology. June 2015 - Present
ECISD November 2013 - March 2014
Convergys Corporation July 2010 - July 2011
Hidalgo County Sheriff’s Office February 2010 - July 2010
Radio Papalote August 2006 - July 2009
Skills
Customer Service, Microsoft Excel, Leadership, Microsoft Word, Research, Strategic Planning, Sales, Computer Networking, HTML5, JavaScript, Web Development, Programming, Web Design
Education
The University of Texas-Pan American 2013 — 2015
Master of Science Information Technology, Information Technology, Master Level
The University of Texas-Pan American 2013 — 2015
Masters of Science, Information Technology
The University of Texas-Pan American 2005 — 2012
Bachelor's degree, Psychology
Kunal Bhattacharya's Convergys Corporation Experience March 2001 - July 2002
Job Senior Manager, Application Security
Industry Computer Software
Experience
eBay Inc/ PayPal 2007 - Present
CSC August 2007 - June 2011
BusinessEdge January 2007 - July 2007
Cognizant Technology Solutions August 2002 - December 2006
HCL Technologies March 2001 - July 2002
Convergys Corporation March 2001 - July 2002
Nucleus Software Offshore India Ltd. September 1999 - March 2001
Citibank N.A September 1999 - March 2001
Skills
Infrastructure, Testing, Infrastructure Security, Information Security..., Test Automation, Operational Excellence, SPLC, Requirements Analysis, Integration, Unix, Agile Methodologies, Regression Testing, SDLC, Java, JIRA, Test Strategy, Scrum, Bug Bounty, Vulnerability Assessment, Penetration Testing, Database Security, NodeJS, System Administration, Infrastruction...
Education
Shivaji University 1995 — 1999
Atomic Energy
Haas School of Business, UC Berkeley
eBay Inc/ PayPal 2007 - Present
CSC August 2007 - June 2011
BusinessEdge January 2007 - July 2007
Cognizant Technology Solutions August 2002 - December 2006
HCL Technologies March 2001 - July 2002
Convergys Corporation March 2001 - July 2002
Nucleus Software Offshore India Ltd. September 1999 - March 2001
Citibank N.A September 1999 - March 2001
Skills
Infrastructure, Testing, Infrastructure Security, Information Security..., Test Automation, Operational Excellence, SPLC, Requirements Analysis, Integration, Unix, Agile Methodologies, Regression Testing, SDLC, Java, JIRA, Test Strategy, Scrum, Bug Bounty, Vulnerability Assessment, Penetration Testing, Database Security, NodeJS, System Administration, Infrastruction...
Education
Shivaji University 1995 — 1999
Atomic Energy
Haas School of Business, UC Berkeley
Curtis Williams, M.A., ODCP's Convergys Corporation Experience February 2001 - August 2005
Job Corporate Trainer STL Operations, Aesculap
Industry Human Resources
Experience
Aesculap December 2013 - Present
University of Phoenix/Sanford Brown College June 2010 - January 2014
Aesculap January 2013 - December 2013
Career Education Corporation September 2011 - January 2013
Express Scripts March 2007 - January 2010
Maritz, Inc June 2006 - March 2007
Convergys Corporation February 2001 - August 2005
Skills
Operations Management, Employee Relations, Training & Development, Business Process..., Project Implementation, Personal Branding, Brand Development, Instructional Design, Job Evaluation, Job Analysis, New Employee Orientation, Performance Metrics, Metrics Analysis, Communications Strategy, Presentation Development, Quality Management, Analysis, New Hire Orientations, Employee Training, Organizational..., Onboarding, Leadership Development, Mentoring, Training, Call Centers, Recruiting, Coaching, Interviews, Performance Management, Certified DiSC..., Human Resources, Leadership, Strategic Communications, Succession Planning, Career Counseling
Education
Institute of Organizational Development 2014 — 2015
Certification, Organizational Development
St. Louis Community College 2013 — 2014
Green Belt, Lean Six Sigma
Webster University 2001 — 2004
Master of Arts, Human Resources Management, 3.41
Aesculap December 2013 - Present
University of Phoenix/Sanford Brown College June 2010 - January 2014
Aesculap January 2013 - December 2013
Career Education Corporation September 2011 - January 2013
Express Scripts March 2007 - January 2010
Maritz, Inc June 2006 - March 2007
Convergys Corporation February 2001 - August 2005
Skills
Operations Management, Employee Relations, Training & Development, Business Process..., Project Implementation, Personal Branding, Brand Development, Instructional Design, Job Evaluation, Job Analysis, New Employee Orientation, Performance Metrics, Metrics Analysis, Communications Strategy, Presentation Development, Quality Management, Analysis, New Hire Orientations, Employee Training, Organizational..., Onboarding, Leadership Development, Mentoring, Training, Call Centers, Recruiting, Coaching, Interviews, Performance Management, Certified DiSC..., Human Resources, Leadership, Strategic Communications, Succession Planning, Career Counseling
Education
Institute of Organizational Development 2014 — 2015
Certification, Organizational Development
St. Louis Community College 2013 — 2014
Green Belt, Lean Six Sigma
Webster University 2001 — 2004
Master of Arts, Human Resources Management, 3.41
Justin Cowley, MBA, ACHE's Convergys Corporation Experience August 1998 - May 2006
Job Surgery Center Administrator
Industry Hospital & Health Care
Experience
South Ogden Specialty Surgery Center January 2014 - Present
Cowley Medical/Wright Medical July 2013 - December 2013
Cowley Medical/Wright Medical March 2012 - June 2013
Petersen Medical January 2010 - September 2011
The Spectrum Newspaper December 2006 - January 2010
Integrity Direct Marketing May 2006 - December 2006
Convergys Corporation August 1998 - May 2006
Skills
Healthcare, Hospitals, Supply Chain Management, Orthopedic, Surgeons, Operating Room, Sales Management, Negotiation, Leadership, Healthcare Management, Capital Equipment, Customer Service, Healthcare Information..., HIPAA, Team Building, Orthopedics, Strategic Planning, Management, Managed Care
Education
Southern Utah University 2011 — 2012
Master of Business Administration (M.B.A.)
South Ogden Specialty Surgery Center January 2014 - Present
Cowley Medical/Wright Medical July 2013 - December 2013
Cowley Medical/Wright Medical March 2012 - June 2013
Petersen Medical January 2010 - September 2011
The Spectrum Newspaper December 2006 - January 2010
Integrity Direct Marketing May 2006 - December 2006
Convergys Corporation August 1998 - May 2006
Skills
Healthcare, Hospitals, Supply Chain Management, Orthopedic, Surgeons, Operating Room, Sales Management, Negotiation, Leadership, Healthcare Management, Capital Equipment, Customer Service, Healthcare Information..., HIPAA, Team Building, Orthopedics, Strategic Planning, Management, Managed Care
Education
Southern Utah University 2011 — 2012
Master of Business Administration (M.B.A.)
Peggy Barnett's Convergys Corporation Experience July 2012 - January 2014
Job Data Entry Operator at U.S.Bank
Industry Banking
Experience
Humana Right Source through a temp agency(Advent Global Solutions) December 2014 - February 2015
Express Scripts September 2014 - October 2014
U.S.Bank January 2014 - April 2014
Convergys Corporation July 2012 - January 2014
State of Ohio Rehabilitation Services Commission August 1981 - January 2010
Wright State University October 1987 - November 1988
Skills
Microsoft Office, Access, Windows, Microsoft Excel, Customer Service, Data Entry, Telephone Skills, Invoicing, Outlook, Research, Microsoft Word
Education
Sinclair Community College 2001 — 2010
Medical Coding/Billing and PC Keyboarding, Allied Health
Southwestern College of Business 1987 — 1987
N/A, Word Processing
Oak Hills High School 1967 — 1971
High School Diploma, Business Education
Humana Right Source through a temp agency(Advent Global Solutions) December 2014 - February 2015
Express Scripts September 2014 - October 2014
U.S.Bank January 2014 - April 2014
Convergys Corporation July 2012 - January 2014
State of Ohio Rehabilitation Services Commission August 1981 - January 2010
Wright State University October 1987 - November 1988
Skills
Microsoft Office, Access, Windows, Microsoft Excel, Customer Service, Data Entry, Telephone Skills, Invoicing, Outlook, Research, Microsoft Word
Education
Sinclair Community College 2001 — 2010
Medical Coding/Billing and PC Keyboarding, Allied Health
Southwestern College of Business 1987 — 1987
N/A, Word Processing
Oak Hills High School 1967 — 1971
High School Diploma, Business Education
George Lillig's Convergys Corporation Experience 2001 - 2005
Job
Industry Telecommunications
Experience
Polycom August 2013 - Present
Solutionz Conferencing, Inc March 2012 - August 2013
Polycom October 2009 - March 2012
Tandberg February 2005 - October 2009
Convergys Corporation 2001 - 2005
Lucent Technologies 1996 - 2001
Executone Information Systems 1992 - 1996
Skills
Video Conferencing, Telepresence, Economics, Unified Communications, Call Center, Business Process..., Telehealth, Distance Learning, Telejustice
Education
UC Irvine
Economics
Polycom August 2013 - Present
Solutionz Conferencing, Inc March 2012 - August 2013
Polycom October 2009 - March 2012
Tandberg February 2005 - October 2009
Convergys Corporation 2001 - 2005
Lucent Technologies 1996 - 2001
Executone Information Systems 1992 - 1996
Skills
Video Conferencing, Telepresence, Economics, Unified Communications, Call Center, Business Process..., Telehealth, Distance Learning, Telejustice
Education
UC Irvine
Economics
Samantha Wade's Convergys Corporation Experience June 2013 - September 2014
Job Recruiting Specialist at Omnicare Inc.
Industry Human Resources
Experience
Omnicare Inc. September 2014 - Present
Convergys Corporation June 2013 - September 2014
KSS International, Inc. October 2011 - May 2013
Spanish Ministry of Education October 2010 - May 2011
Skills
Recruiting, Social Networking, Internet Recruiting, Management, Customer Satisfaction, Training, Interviews, Full-life Cycle..., PeopleSoft, Nonprofits, Social Media, Human Resources, Public Speaking, Market Research, Event Planning, Microsoft Office, Customer Service, International Education, Intercultural..., International Students, Social Media Marketing, Project Management, Spanish-English, Teaching English as a..., Study Abroad Programs, Leadership
Education
University of Cincinnati
Bachelor of Arts (B.A.), International Affairs
Universidad Pontificia de Salamanca
Omnicare Inc. September 2014 - Present
Convergys Corporation June 2013 - September 2014
KSS International, Inc. October 2011 - May 2013
Spanish Ministry of Education October 2010 - May 2011
Skills
Recruiting, Social Networking, Internet Recruiting, Management, Customer Satisfaction, Training, Interviews, Full-life Cycle..., PeopleSoft, Nonprofits, Social Media, Human Resources, Public Speaking, Market Research, Event Planning, Microsoft Office, Customer Service, International Education, Intercultural..., International Students, Social Media Marketing, Project Management, Spanish-English, Teaching English as a..., Study Abroad Programs, Leadership
Education
University of Cincinnati
Bachelor of Arts (B.A.), International Affairs
Universidad Pontificia de Salamanca
Jeffrey P. Larsen's Convergys Corporation Experience 1991 - 2002
Job President at TakeCare Insurance Company, Inc.
Industry Hospital & Health Care
Experience
TakeCare Insurance Company, Inc. January 2014 - Present
TakeCare Insurance Company, Inc. August 2010 - Present
Xerox January 2010 - August 2010
United Healthcare September 2005 - January 2010
APAC Customer Services 2002 - 2005
Convergys Corporation 1991 - 2002
Skills
Healthcare, BPO, Process Improvement, Call Center, Performance Improvement, Vendor Management, Team Building, Call Centers, Employee Benefits, Change Management, CRM, Customer Satisfaction, Cross-functional Team..., Executive Management, Leadership, Team Leadership, Program Management, Management, Outsourcing, Insurance, Training, Contract Negotiation, Customer Service, Performance Management, Business Process..., Human Resources, Account Management, Strategic Planning, Budgets, Risk Management, Health Insurance, Coaching, Sales Management, Leadership Development, Employee Relations, Operations Management, Organizational..., Recruiting, Strategy, Business Analysis, Analysis, Project Management, Management Consulting, Benefits Administration, Medicare, Six Sigma, Health Policy, Managed Care, Data Analysis, HMO
Education
Southern Utah University 1991 — 1994
Bachelor of Science, Social Science composite
TakeCare Insurance Company, Inc. January 2014 - Present
TakeCare Insurance Company, Inc. August 2010 - Present
Xerox January 2010 - August 2010
United Healthcare September 2005 - January 2010
APAC Customer Services 2002 - 2005
Convergys Corporation 1991 - 2002
Skills
Healthcare, BPO, Process Improvement, Call Center, Performance Improvement, Vendor Management, Team Building, Call Centers, Employee Benefits, Change Management, CRM, Customer Satisfaction, Cross-functional Team..., Executive Management, Leadership, Team Leadership, Program Management, Management, Outsourcing, Insurance, Training, Contract Negotiation, Customer Service, Performance Management, Business Process..., Human Resources, Account Management, Strategic Planning, Budgets, Risk Management, Health Insurance, Coaching, Sales Management, Leadership Development, Employee Relations, Operations Management, Organizational..., Recruiting, Strategy, Business Analysis, Analysis, Project Management, Management Consulting, Benefits Administration, Medicare, Six Sigma, Health Policy, Managed Care, Data Analysis, HMO
Education
Southern Utah University 1991 — 1994
Bachelor of Science, Social Science composite
Amy D'Angina Amy D'Angina's Convergys Corporation Experience August 2007 - February 2008
Job Resource Manager Senior at Black Knight Financial Services
Industry Professional Training & Coaching
Experience
Black Knight Financial Services April 2011 - Present
Lender Processing Services, Inc. (LPS) July 2010 - Present
Vistakon February 2010 - September 2010
Convergys February 2008 - February 2009
Convergys Corporation August 2007 - February 2008
Convergys Corporation October 2005 - July 2007
Convergys Corporation July 2004 - December 2005
Convergys Corporation July 2003 - July 2004
Convergys Corporation September 1989 - June 2003
Skills
MS Project, Project Management, Analysis, Leadership, Organizational..., Management, Process Improvement, Change Management, Human Resources, Call Center, Management Consulting, Program Management, Team Leadership, Call Centers, Strategy, Performance Management, Training, Outsourcing, Budgets, Business Analysis, Business Process..., Business Strategy, Coaching, E-Learning, Employee Benefits, Instructional Design, Integration, Leadership Development, Project Planning, Recruiting, Software Documentation, Strategic Planning, Talent Management, Team Building, Team Management, Employee Engagement, Employee Relations, Employee Training, Performance Consulting, Training Delivery
Education
State University of New York College at Oneonta 1976 — 1980
BA, Elementary and Early Secondary Education - Social Science
Black Knight Financial Services April 2011 - Present
Lender Processing Services, Inc. (LPS) July 2010 - Present
Vistakon February 2010 - September 2010
Convergys February 2008 - February 2009
Convergys Corporation August 2007 - February 2008
Convergys Corporation October 2005 - July 2007
Convergys Corporation July 2004 - December 2005
Convergys Corporation July 2003 - July 2004
Convergys Corporation September 1989 - June 2003
Skills
MS Project, Project Management, Analysis, Leadership, Organizational..., Management, Process Improvement, Change Management, Human Resources, Call Center, Management Consulting, Program Management, Team Leadership, Call Centers, Strategy, Performance Management, Training, Outsourcing, Budgets, Business Analysis, Business Process..., Business Strategy, Coaching, E-Learning, Employee Benefits, Instructional Design, Integration, Leadership Development, Project Planning, Recruiting, Software Documentation, Strategic Planning, Talent Management, Team Building, Team Management, Employee Engagement, Employee Relations, Employee Training, Performance Consulting, Training Delivery
Education
State University of New York College at Oneonta 1976 — 1980
BA, Elementary and Early Secondary Education - Social Science
Ateeque Chowdhry's Convergys Corporation Experience May 1999 - December 1999
Job Project Planner / Scheduler in the Oil & Gas Industry
Industry Oil & Energy
Experience
Actively Seeking Employment Opportunities! August 2015 - Present
Noble Energy June 2014 - August 2015
Aker Solutions March 2013 - May 2014
Swift Worldwide Resources March 2012 - March 2013
FMC Technologies June 2008 - March 2012
ARGUS Software January 2006 - June 2008
University of Houston March 2001 - January 2006
Five Pillars Center October 1999 - May 2002
TEKsystems December 2000 - March 2001
Convergys Corporation May 1999 - December 1999
Skills
Primavera P6, Maxavera, Maximo, Microsoft Office, SAP CJ20N, Inspire, Argus Modeling, Argus-DCF, Argus-Asset Management, Argus-Developor, PeopleSoft, Management, Inspiration, Recruiting, Program Management, Testing, Visio, MS Project, Leadership, Troubleshooting, Databases, Training, Project Planning, Budgets, Analysis, Strategy, SAP, Microsoft Project
Education
University of Houston 1996 — 2000
Bachelor of Business Administration (BBA), Management Information Systems, General
University of Houston 1996 — 2000
Bachelor's degree, Management Information Systems, General
Actively Seeking Employment Opportunities! August 2015 - Present
Noble Energy June 2014 - August 2015
Aker Solutions March 2013 - May 2014
Swift Worldwide Resources March 2012 - March 2013
FMC Technologies June 2008 - March 2012
ARGUS Software January 2006 - June 2008
University of Houston March 2001 - January 2006
Five Pillars Center October 1999 - May 2002
TEKsystems December 2000 - March 2001
Convergys Corporation May 1999 - December 1999
Skills
Primavera P6, Maxavera, Maximo, Microsoft Office, SAP CJ20N, Inspire, Argus Modeling, Argus-DCF, Argus-Asset Management, Argus-Developor, PeopleSoft, Management, Inspiration, Recruiting, Program Management, Testing, Visio, MS Project, Leadership, Troubleshooting, Databases, Training, Project Planning, Budgets, Analysis, Strategy, SAP, Microsoft Project
Education
University of Houston 1996 — 2000
Bachelor of Business Administration (BBA), Management Information Systems, General
University of Houston 1996 — 2000
Bachelor's degree, Management Information Systems, General
Darrell Jones Darrell Jones's Convergys Corporation Experience November 2004 - November 2005
Job Global BPO Business Development Executive
Industry Outsourcing/Offshoring
Experience
iQor December 2014 - Present
Sitel July 2013 - December 2014
Stream Global Services December 2007 - June 2013
Bell Industries, Inc. November 2005 - December 2007
Convergys Corporation November 2004 - November 2005
NCO Group, Inc. December 1998 - November 2004
NEC America, Inc. 1991 - 1998
Skills
BPO, Call Center, Outsourcing, Contact Centers, Customer Experience, CRM, Business Development, Telemarketing, Customer Satisfaction, Strategic Partnerships, Offshoring, Solution Selling, Telecommunications, Call Centers, Process Improvement, Team Management, Operations Management, Vendor Management, Service Delivery, Management
Education
Texas State University-San Marcos 1980 — 1984
Bachelor of Business Administration (BBA), Marketing
iQor December 2014 - Present
Sitel July 2013 - December 2014
Stream Global Services December 2007 - June 2013
Bell Industries, Inc. November 2005 - December 2007
Convergys Corporation November 2004 - November 2005
NCO Group, Inc. December 1998 - November 2004
NEC America, Inc. 1991 - 1998
Skills
BPO, Call Center, Outsourcing, Contact Centers, Customer Experience, CRM, Business Development, Telemarketing, Customer Satisfaction, Strategic Partnerships, Offshoring, Solution Selling, Telecommunications, Call Centers, Process Improvement, Team Management, Operations Management, Vendor Management, Service Delivery, Management
Education
Texas State University-San Marcos 1980 — 1984
Bachelor of Business Administration (BBA), Marketing
Amy Osterfeld Amy Osterfeld's Convergys Corporation Experience September 1995 - September 1998
Job Dianes Cake Candy and Cookie Supplies Owner, President at ATK2, Inc
Industry Retail
Experience
ATK2, Inc October 2009 - Present
A2 Design March 2006 - Present
Western Southern FInancial Group July 2001 - October 2009
Private Home January 1993 - September 1999
Convergys Corporation September 1995 - September 1998
Convergys Corporation March 1993 - September 1995
Skills
Weddings, Baking, Cakes, Cookies, Wedding Cakes, Team Building, Retail, Recruiting, Accounts Receivable, Accounts Payable, Sales, Small Business, Event Planning
Education
University of Toledo 1987 — 1990
BE, Education/Art
Siena Heights University 1985 — 1987
AFA, Fine Arts
St. Richards School
ATK2, Inc October 2009 - Present
A2 Design March 2006 - Present
Western Southern FInancial Group July 2001 - October 2009
Private Home January 1993 - September 1999
Convergys Corporation September 1995 - September 1998
Convergys Corporation March 1993 - September 1995
Skills
Weddings, Baking, Cakes, Cookies, Wedding Cakes, Team Building, Retail, Recruiting, Accounts Receivable, Accounts Payable, Sales, Small Business, Event Planning
Education
University of Toledo 1987 — 1990
BE, Education/Art
Siena Heights University 1985 — 1987
AFA, Fine Arts
St. Richards School
Charles McCrady Charles McCrady's Convergys Corporation Experience February 2009 - December 2011
Job Insurance
Industry Marketing and Advertising
Experience
SIGNPRO March 2013 - August 2013
Southern Utah University January 2012 - December 2012
Convergys Corporation February 2009 - December 2011
Convergys Corporation June 2010 - December 2010
Convergys Corporation February 2010 - June 2010
Convergys Corporation December 2009 - February 2010
Convergys Corporation February 2009 - December 2009
Skills
Leadership, Customer Service, Team Leadership, Human Resources, Recruiting, Employee Relations, Sales, Team Building, Microsoft Office, Management, Training, Microsoft Excel, Teamwork, Process Improvement, Customer Satisfaction
Education
Southern Utah University 2012 — 2012
Master of Business Administration (MBA), Business Administration and Management, General and Accounting
Southern Utah University 2009 — 2011
BA, Business Management
SIGNPRO March 2013 - August 2013
Southern Utah University January 2012 - December 2012
Convergys Corporation February 2009 - December 2011
Convergys Corporation June 2010 - December 2010
Convergys Corporation February 2010 - June 2010
Convergys Corporation December 2009 - February 2010
Convergys Corporation February 2009 - December 2009
Skills
Leadership, Customer Service, Team Leadership, Human Resources, Recruiting, Employee Relations, Sales, Team Building, Microsoft Office, Management, Training, Microsoft Excel, Teamwork, Process Improvement, Customer Satisfaction
Education
Southern Utah University 2012 — 2012
Master of Business Administration (MBA), Business Administration and Management, General and Accounting
Southern Utah University 2009 — 2011
BA, Business Management
Dan Hiltz's Convergys Corporation Experience January 1988 - January 2007
Job
Industry Professional Training & Coaching
Experience
Leadership Squared LLC August 2011 - Present
Thomas More College June 2013 - Present
International Association for Continuing Education and Training July 2010 - Present
Kendle International, Inc January 2007 - July 2011
Convergys August 1988 - April 2007
Convergys Corporation January 1988 - January 2007
CBIS, Inc January 1988 - January 1998
Western-Southern Fin. Group April 1976 - August 1988
Skills
Executive Coaching, Leadership Development, Culture Change, Increasing Employee..., Performance Management, Networking, Employee Engagement, E-Learning, Curriculum Design, Instructional Design, Organizational..., Coaching, Talent Management, Change Management, Team Building, Performance Improvement, Learning Management
Education
University of Notre Dame 1971 — 1974
PhD, Sociology
University of Notre Dame 1971 — 1979
MA, Sociology
Thomas More College 1967 — 1971
AB, Sociology
Leadership Squared LLC August 2011 - Present
Thomas More College June 2013 - Present
International Association for Continuing Education and Training July 2010 - Present
Kendle International, Inc January 2007 - July 2011
Convergys August 1988 - April 2007
Convergys Corporation January 1988 - January 2007
CBIS, Inc January 1988 - January 1998
Western-Southern Fin. Group April 1976 - August 1988
Skills
Executive Coaching, Leadership Development, Culture Change, Increasing Employee..., Performance Management, Networking, Employee Engagement, E-Learning, Curriculum Design, Instructional Design, Organizational..., Coaching, Talent Management, Change Management, Team Building, Performance Improvement, Learning Management
Education
University of Notre Dame 1971 — 1974
PhD, Sociology
University of Notre Dame 1971 — 1979
MA, Sociology
Thomas More College 1967 — 1971
AB, Sociology
Erin Page's Convergys Corporation Experience June 1999 - December 2002
Job Analyst / Project Mgr at Pharmaceutical Product Development, Inc.
Industry Information Technology and Services
Experience
PPD April 2012 - Present
Convergys 2005 - 2012
GTECH Inc. 2003 - 2005
Convergys Corporation June 1999 - December 2002
Skills
Customer Service, Problem Solving, Documentation, Business Analysis, Software Implementation, Requirements Gathering, Public Speaking, Technical Writing, Software Documentation, Process Improvement, Project Planning, Training
Education
Xavier University 1995 — 2006
Master of Arts, 4.0
Towson University 1987 — 1991
Bachelor of Science, Economics, 3.5
PPD April 2012 - Present
Convergys 2005 - 2012
GTECH Inc. 2003 - 2005
Convergys Corporation June 1999 - December 2002
Skills
Customer Service, Problem Solving, Documentation, Business Analysis, Software Implementation, Requirements Gathering, Public Speaking, Technical Writing, Software Documentation, Process Improvement, Project Planning, Training
Education
Xavier University 1995 — 2006
Master of Arts, 4.0
Towson University 1987 — 1991
Bachelor of Science, Economics, 3.5
Cara Shelton Cara Shelton's Convergys Corporation Experience Associate, Sales SupportConvergysJanuary 2006 - December 2006
Job Associate, Corporate Marketing at Convergys Corporation
Industry Outsourcing/Offshoring
Experience
Convergys Corporation Associate, Sales SupportConvergysJanuary 2006 - December 2006
Education
University of Cincinnati 2002 — 2005
BA, Communication
Convergys Corporation Associate, Sales SupportConvergysJanuary 2006 - December 2006
Education
University of Cincinnati 2002 — 2005
BA, Communication
Marcia Cook, BA Marcia Cook, BA's Convergys Corporation Experience January 1997 - January 2003
Job Founder/Owner at From Bits to Pieces, LLC
Industry Individual & Family Services
Experience
From Bits to Pieces, LLC March 2014 - Present
Greater Cincinnati Behavioral Health Services August 2007 - Present
Cincinnati Benefits and Resources March 2008 - May 2012
The Health Alliance - University Hospital2005 - 2009 January 2005 - November 2008
Humana Insurance, Inc April 2004 - January 2005
Convergys Corporation January 1997 - January 2003
Skills
Customer Service, Public Speaking, Employee Relations, Talent Acquisition, Strategic Planning, Team Building, Coaching, Recruiting, Non-profits, Call Center, Training, Performance Management, Public Relations, Leadership Development, Event Planning, Nonprofits, Workshop Facilitation, Community Outreach, Fundraising, Leadership
Education
University of Cincinnati 2009 — 2011
Bachelors, Psychology
University of Cincinnati 2007 — 2011
Bachelor of Arts, Psychology
University of Cincinnati 2007 — 2011
Associates of Arts;, English; Business Administration specializing; Non-Profit Administration
UC - Raymond Walters 2004 — 2007
Associates - Liberal Arts, English Literature
From Bits to Pieces, LLC March 2014 - Present
Greater Cincinnati Behavioral Health Services August 2007 - Present
Cincinnati Benefits and Resources March 2008 - May 2012
The Health Alliance - University Hospital2005 - 2009 January 2005 - November 2008
Humana Insurance, Inc April 2004 - January 2005
Convergys Corporation January 1997 - January 2003
Skills
Customer Service, Public Speaking, Employee Relations, Talent Acquisition, Strategic Planning, Team Building, Coaching, Recruiting, Non-profits, Call Center, Training, Performance Management, Public Relations, Leadership Development, Event Planning, Nonprofits, Workshop Facilitation, Community Outreach, Fundraising, Leadership
Education
University of Cincinnati 2009 — 2011
Bachelors, Psychology
University of Cincinnati 2007 — 2011
Bachelor of Arts, Psychology
University of Cincinnati 2007 — 2011
Associates of Arts;, English; Business Administration specializing; Non-Profit Administration
UC - Raymond Walters 2004 — 2007
Associates - Liberal Arts, English Literature
Gus Knauth Gus Knauth's Convergys Corporation Experience June 2009 - Present
Job Senior Manager, Information Technology, Development, and Solutions at Convergys GTS
Industry Information Technology and Services
Experience
Convergys Corporation June 2009 - Present
JP Morgan March 2005 - June 2009
US Central Credit Union Holding Company October 2004 - April 2005
Sprint 1997 - 2004
Cerner Corporation July 1995 - October 1997
Skills
Vendor Management, SDLC, PMP, Program Management, PMO, Process Improvement, IT Strategy, Software Project..., Business Analysis, Project Management, IT Management, Project Portfolio..., Business Process..., Requirements Analysis, Business Intelligence, Integration, Telecommunications, Resource Management, ITIL, Requirements Gathering, Disaster Recovery, Visio, Team Leadership, Change Management, Cross-functional Team..., SharePoint, Strategic Planning, Release Management, Consulting, Product Management, Call Center, Project Planning, Risk Management, Management, Budgets, Call Centers
Education
The University of Montana - School of Business Administration 1993 — 1995
MBA, Information Systems
The University of Montana 1988 — 1993
BA/IS, Business Administration and Management, General
Convergys Corporation June 2009 - Present
JP Morgan March 2005 - June 2009
US Central Credit Union Holding Company October 2004 - April 2005
Sprint 1997 - 2004
Cerner Corporation July 1995 - October 1997
Skills
Vendor Management, SDLC, PMP, Program Management, PMO, Process Improvement, IT Strategy, Software Project..., Business Analysis, Project Management, IT Management, Project Portfolio..., Business Process..., Requirements Analysis, Business Intelligence, Integration, Telecommunications, Resource Management, ITIL, Requirements Gathering, Disaster Recovery, Visio, Team Leadership, Change Management, Cross-functional Team..., SharePoint, Strategic Planning, Release Management, Consulting, Product Management, Call Center, Project Planning, Risk Management, Management, Budgets, Call Centers
Education
The University of Montana - School of Business Administration 1993 — 1995
MBA, Information Systems
The University of Montana 1988 — 1993
BA/IS, Business Administration and Management, General
Jessica Kremer, CPA, CRCM, CAMS's Convergys Corporation Experience June 2008 - August 2008
Job Officer, Senior Financial Auditor II at Fifth Third Bank
Industry Banking
Experience
Fifth Third Bank July 2012 - Present
Fifth Third Bank July 2010 - July 2012
University of Kentucky September 2008 - August 2010
Internal Revenue Service June 2009 - August 2009
Convergys Corporation June 2008 - August 2008
Skills
Internal Audit, Banking, Auditing, Financial Audits, French, Compliance, Retail Banking, Bank Secrecy Act, Anti Money Laundering, USA PATRIOT Act, Organization, Highly detail oriented, Microsoft Office, Maintaining A Positive...
Education
University of Kentucky 2006 — 2010
BSA, Accounting, French, International Business
ESC Dijon - Burgundy School of Business 2008 — 2008
International Business
Bishop Brossart 2002 — 2006
Fifth Third Bank July 2012 - Present
Fifth Third Bank July 2010 - July 2012
University of Kentucky September 2008 - August 2010
Internal Revenue Service June 2009 - August 2009
Convergys Corporation June 2008 - August 2008
Skills
Internal Audit, Banking, Auditing, Financial Audits, French, Compliance, Retail Banking, Bank Secrecy Act, Anti Money Laundering, USA PATRIOT Act, Organization, Highly detail oriented, Microsoft Office, Maintaining A Positive...
Education
University of Kentucky 2006 — 2010
BSA, Accounting, French, International Business
ESC Dijon - Burgundy School of Business 2008 — 2008
International Business
Bishop Brossart 2002 — 2006
Chris Sorge's Convergys Corporation Experience January 2005 - January 2011
Job CCNA
Industry Information Technology and Services
Experience
CBTS 2015 - Present
Standard Register 2013 - March 2015
Convergys Corporation January 2005 - January 2011
Convergys Corporation January 1998 - January 2005
Redrock Internet/Virtu-Host International January 1995 - January 1998
United Sates Navy January 1992 - January 1994
Skills
CCNA, Cisco Routers, Cisco IOS, WAN, DNS, Networking, VoIP, Operating Systems, Servers, Hardware, TCP/IP, Network Administration, System Administration, TFTP, Dot1q, Routing and Remote..., DHCP, Subnetting, Dynamic Routing, Troubleshooting, Network Engineering, Software Installation, Linux
Education
Sinclair Community College 2011 — 2013
Associate of Applied Science, CIS Network Engineering
CBTS 2015 - Present
Standard Register 2013 - March 2015
Convergys Corporation January 2005 - January 2011
Convergys Corporation January 1998 - January 2005
Redrock Internet/Virtu-Host International January 1995 - January 1998
United Sates Navy January 1992 - January 1994
Skills
CCNA, Cisco Routers, Cisco IOS, WAN, DNS, Networking, VoIP, Operating Systems, Servers, Hardware, TCP/IP, Network Administration, System Administration, TFTP, Dot1q, Routing and Remote..., DHCP, Subnetting, Dynamic Routing, Troubleshooting, Network Engineering, Software Installation, Linux
Education
Sinclair Community College 2011 — 2013
Associate of Applied Science, CIS Network Engineering
Jason A. Powell's Convergys Corporation Experience October 2006 - June 2008
Job Principal Consultant, IT Service Management at CBTS
Industry Information Technology and Services
Experience
CBTS September 2015 - Present
CBTS June 2015 - August 2015
CBTS February 2014 - June 2015
CBTS April 2013 - February 2014
Forsythe September 2011 - February 2013
CBTS November 2009 - September 2011
Verdasys June 2008 - November 2009
Convergys Corporation October 2006 - June 2008
Cincinnati Children's Hospital Medical Center July 2002 - October 2006
Fifth Third Bancorp January 2001 - October 2001
Skills
IT Strategy, IT Business Strategy, IT Service Delivery, IT Service Management, ITIL, ISO 20000, Organizational Change..., CMMI, Technology Governance, Internal Marketing, Organizational Design, Organizational..., Product Management, Program Management, Project Management, Information Security, Information Security..., CISSP, ISO 27000, Security, PCI DSS, Firewalls, Network Security, Computer Security, Disaster Recovery, DLP, CISA, Integration, Splunk, Vulnerability Assessment, Network Architecture, Incident Response, HIPAA, Virtualization, CISM, Penetration Testing, IPS, Business Continuity, Checkpoint, Big Data, Network Engineering, Data Security, Encryption, CIPP, Log Management, Unix
Education
University of Cincinnati 1988 — 1989
EMS/Prehospital Care
Self-Directed Adult Learner (Autodidact) 1984 — 2015
University of Illinois at Urbana-Champaign
Digital Marketing Specialization via Coursera (iMBA Curriculum)
CBTS September 2015 - Present
CBTS June 2015 - August 2015
CBTS February 2014 - June 2015
CBTS April 2013 - February 2014
Forsythe September 2011 - February 2013
CBTS November 2009 - September 2011
Verdasys June 2008 - November 2009
Convergys Corporation October 2006 - June 2008
Cincinnati Children's Hospital Medical Center July 2002 - October 2006
Fifth Third Bancorp January 2001 - October 2001
Skills
IT Strategy, IT Business Strategy, IT Service Delivery, IT Service Management, ITIL, ISO 20000, Organizational Change..., CMMI, Technology Governance, Internal Marketing, Organizational Design, Organizational..., Product Management, Program Management, Project Management, Information Security, Information Security..., CISSP, ISO 27000, Security, PCI DSS, Firewalls, Network Security, Computer Security, Disaster Recovery, DLP, CISA, Integration, Splunk, Vulnerability Assessment, Network Architecture, Incident Response, HIPAA, Virtualization, CISM, Penetration Testing, IPS, Business Continuity, Checkpoint, Big Data, Network Engineering, Data Security, Encryption, CIPP, Log Management, Unix
Education
University of Cincinnati 1988 — 1989
EMS/Prehospital Care
Self-Directed Adult Learner (Autodidact) 1984 — 2015
University of Illinois at Urbana-Champaign
Digital Marketing Specialization via Coursera (iMBA Curriculum)
Dennis Ross Dennis Ross's Convergys Corporation Experience March 1996 - October 2001
Job Vice President Benefit Eligibility at PayFlex Systems USA, Inc.
Industry Management Consulting
Experience
PayFlex Systems USA, Inc. April 2009 - Present
Performance Management Consulting August 2008 - March 2011
PayFlex Systems USA, Inc. 2009 - 2011
Convergys December 2006 - February 2008
Convergys October 2001 - December 2006
Convergys Corporation March 1996 - October 2001
Skills
Product Management, Due Diligence, BPO, Leadership, P&L Management, Strategy, Cross-functional Team..., Negotiation, Project Management, Data Analysis, CRM, Call Center, Business Process..., Call Centers, Executive Management, Outsourcing, Leadership Development
Education
The Tuck School of Business at Dartmouth 1999 — 1999
Senior Management Forum
University of Nebraska at Omaha
PayFlex Systems USA, Inc. April 2009 - Present
Performance Management Consulting August 2008 - March 2011
PayFlex Systems USA, Inc. 2009 - 2011
Convergys December 2006 - February 2008
Convergys October 2001 - December 2006
Convergys Corporation March 1996 - October 2001
Skills
Product Management, Due Diligence, BPO, Leadership, P&L Management, Strategy, Cross-functional Team..., Negotiation, Project Management, Data Analysis, CRM, Call Center, Business Process..., Call Centers, Executive Management, Outsourcing, Leadership Development
Education
The Tuck School of Business at Dartmouth 1999 — 1999
Senior Management Forum
University of Nebraska at Omaha
Vinny Lal's Convergys Corporation Experience 2000 - 2012
Job Xtone
Industry Wireless
Experience
Xtone, Inc. January 2013 - Present
Convergys Corporation 2000 - 2012
Saint-Gobain Abrasives 1995 - 1998
Education
The George Washington University - School of Business 1998 — 2000
MBA, Business
University of Pune
Bachelor's Degree, Mechanical Engineering
Xtone, Inc. January 2013 - Present
Convergys Corporation 2000 - 2012
Saint-Gobain Abrasives 1995 - 1998
Education
The George Washington University - School of Business 1998 — 2000
MBA, Business
University of Pune
Bachelor's Degree, Mechanical Engineering
Christian Duhard's Convergys Corporation Experience April 2000 - January 2006
Job Senior Lead Software Developer & Architect with over 15 years of success in web and distributed systems. .NET
Industry Information Technology and Services
Experience
SMITH July 2014 - April 2015
Twofold Software July 2008 - July 2014
Solvera Solutions 2013 - 2013
Kore Systems Group August 2012 - 2013
Government of Alberta – Human Services 2012 - 2012
Government of Manitoba July 2009 - December 2011
Government of Manitoba - Family Services July 2009 - May 2010
Thorkelson Consulting December 2007 - September 2008
DMT December 2006 - November 2007
Convergys Corporation April 2000 - January 2006
Skills
Agile Methodologies, Scrum, .NET, Business Analysis, C#, Web Development, JavaScript, SOA, Systems Analysis, Data Warehousing, Databases, Software Design, Solution Architecture, Design Patterns, System Architecture, Software Development, Ruby, Database Design, Microsoft SQL Server, XML, Requirements Analysis, Business Intelligence, Requirements Gathering, Web Services, Event Driven..., Domain Driven Design, Software Project..., MVC, Application Architecture, Ruby on Rails, Business Process..., AJAX, Team Leadership, Technical Leadership, Scalable Architecture, Distributed Systems, Agile, Lean Software..., Event Sourcing, NoSQL, Domain Modeling, RabbitMQ, User Stories, GIS, ORM, BDD, ASP.NET, ASP.NET MVC, VB.NET, Architecture
Education
The University of Winnipeg
Science
SMITH July 2014 - April 2015
Twofold Software July 2008 - July 2014
Solvera Solutions 2013 - 2013
Kore Systems Group August 2012 - 2013
Government of Alberta – Human Services 2012 - 2012
Government of Manitoba July 2009 - December 2011
Government of Manitoba - Family Services July 2009 - May 2010
Thorkelson Consulting December 2007 - September 2008
DMT December 2006 - November 2007
Convergys Corporation April 2000 - January 2006
Skills
Agile Methodologies, Scrum, .NET, Business Analysis, C#, Web Development, JavaScript, SOA, Systems Analysis, Data Warehousing, Databases, Software Design, Solution Architecture, Design Patterns, System Architecture, Software Development, Ruby, Database Design, Microsoft SQL Server, XML, Requirements Analysis, Business Intelligence, Requirements Gathering, Web Services, Event Driven..., Domain Driven Design, Software Project..., MVC, Application Architecture, Ruby on Rails, Business Process..., AJAX, Team Leadership, Technical Leadership, Scalable Architecture, Distributed Systems, Agile, Lean Software..., Event Sourcing, NoSQL, Domain Modeling, RabbitMQ, User Stories, GIS, ORM, BDD, ASP.NET, ASP.NET MVC, VB.NET, Architecture
Education
The University of Winnipeg
Science
Gerad Troje's Convergys Corporation Experience March 2002 - December 2006
Job VP of Engineering at ZipDigz
Industry Information Technology and Services
Experience
ZipDigz™ September 2015 - Present
ZipDigz™ November 2014 - September 2015
Aon Hewitt October 2012 - November 2014
Aon Hewitt October 2011 - September 2012
Hewitt Associates January 2011 - September 2011
Hewitt Associates January 2007 - January 2011
Convergys Corporation March 2002 - December 2006
US attorneys office August 2001 - March 2002
Skills
BPO, SDLC, Requirements Analysis, SQL, Vendor Management, Outsourcing, Metrics, Lotus Notes, Software Project..., Testing, Visio, PHP, MySQL, DB2, Oracle SQL, Web Design, Database Design, Software Design, Web Development, Project Management, Internet Entrepreneur, Domain Names, Business Analysis, Software Documentation, JCL, SharePoint, Regression Testing, Operations Management, User Acceptance Testing, Oracle, Systems Analysis, Mainframe, Unix, Business Requirements, Requirements Gathering, Data Warehousing, Resource Management, Management, Process Improvement, Leadership
Education
University of Central Florida - College of Business Administration 2002 — 2006
MS, Management - HR/Change Management
University of Central Florida - College of Business Administration 1998 — 2002
BS, Management Information Systems (MIS)
ZipDigz™ September 2015 - Present
ZipDigz™ November 2014 - September 2015
Aon Hewitt October 2012 - November 2014
Aon Hewitt October 2011 - September 2012
Hewitt Associates January 2011 - September 2011
Hewitt Associates January 2007 - January 2011
Convergys Corporation March 2002 - December 2006
US attorneys office August 2001 - March 2002
Skills
BPO, SDLC, Requirements Analysis, SQL, Vendor Management, Outsourcing, Metrics, Lotus Notes, Software Project..., Testing, Visio, PHP, MySQL, DB2, Oracle SQL, Web Design, Database Design, Software Design, Web Development, Project Management, Internet Entrepreneur, Domain Names, Business Analysis, Software Documentation, JCL, SharePoint, Regression Testing, Operations Management, User Acceptance Testing, Oracle, Systems Analysis, Mainframe, Unix, Business Requirements, Requirements Gathering, Data Warehousing, Resource Management, Management, Process Improvement, Leadership
Education
University of Central Florida - College of Business Administration 2002 — 2006
MS, Management - HR/Change Management
University of Central Florida - College of Business Administration 1998 — 2002
BS, Management Information Systems (MIS)
Justin Awls's Convergys Corporation Experience January 2005 - February 2010
Job Human Resources, Comcast West Division
Industry Human Resources
Experience
Comcast Cable June 2015 - Present
Asbury Automotive Group March 2011 - June 2015
Convergys Corporation January 2005 - February 2010
Skills
ADP Payroll, Benefits Administration, Coaching, Employee Benefits, Employee Relations, HRIS, Human Resources, Leadership, Leadership Development, Microsoft Office, Networking, Personnel Management, Policy, Recruiting, Strategic Planning, Talent Management, Management, College Recruiting, Training, Organizational..., Program Management
Education
University of Cincinnati 2004 — 2005
MA, Labor and Employment Relations, 3.8
University of Cincinnati 1999 — 2003
BA, Communications, 3.1
Comcast Cable June 2015 - Present
Asbury Automotive Group March 2011 - June 2015
Convergys Corporation January 2005 - February 2010
Skills
ADP Payroll, Benefits Administration, Coaching, Employee Benefits, Employee Relations, HRIS, Human Resources, Leadership, Leadership Development, Microsoft Office, Networking, Personnel Management, Policy, Recruiting, Strategic Planning, Talent Management, Management, College Recruiting, Training, Organizational..., Program Management
Education
University of Cincinnati 2004 — 2005
MA, Labor and Employment Relations, 3.8
University of Cincinnati 1999 — 2003
BA, Communications, 3.1
David Schumann's Convergys Corporation Experience January 2001 - January 2006
Job Communication Consultant
Industry Writing and Editing
Experience
Cincinnati Children's Hospital Medical Center September 2006 - Present
University of Cincinnati September 2006 - May 2012
Convergys Corporation January 2001 - January 2006
University of Cincinnati January 1998 - January 2001
Mercer Consulting November 1995 - January 1998
The Community Press November 1988 - November 1995
Skills
Editing, Copywriting, Newsletters, Technical Writing, Copy Editing, Video Production, Video Editing, HTML, Web Content, Teaching, Consulting, Social Media, Proofreading, Public Relations, Internal Communications, Journalism, Blogging, Press Releases, Strategic Communications, News Writing, AP Style, Magazines
Education
University of Cincinnati 1993 — 1995
Master of Arts (M.A.), English/Professional Writing
University of Cincinnati 1987 — 1991
Bachelor of Arts (B.A.), Communication/Journalism
Cincinnati Children's Hospital Medical Center September 2006 - Present
University of Cincinnati September 2006 - May 2012
Convergys Corporation January 2001 - January 2006
University of Cincinnati January 1998 - January 2001
Mercer Consulting November 1995 - January 1998
The Community Press November 1988 - November 1995
Skills
Editing, Copywriting, Newsletters, Technical Writing, Copy Editing, Video Production, Video Editing, HTML, Web Content, Teaching, Consulting, Social Media, Proofreading, Public Relations, Internal Communications, Journalism, Blogging, Press Releases, Strategic Communications, News Writing, AP Style, Magazines
Education
University of Cincinnati 1993 — 1995
Master of Arts (M.A.), English/Professional Writing
University of Cincinnati 1987 — 1991
Bachelor of Arts (B.A.), Communication/Journalism
Leslie DeCillis's Convergys Corporation Experience 2000 - 2010
Job Seasoned Commercial Attorney with Expertise in Software/ IT, Global Transactions and Compliance
Industry Legal Services
Experience
Cisco Systems, Inc. June 2015 - Present
Mary Kay Inc. September 2013 - December 2014
Thomson Reuters 2010 - 2013
Convergys Corporation 2000 - 2010
Sabre Holdings 1996 - 2000
Skills
Intellectual Property, Information Technology, Corporate Law, International Law, Contract Negotiation, Software Licensing, Privacy Law, Vendor Relationships, IT law, Outsourcing, Data Privacy, Competition Law, Copyright Law, Legal Compliance, Trade Secrets, Mergers, Contract Law, Corporate Governance
Education
Southern Methodist University
Juris Doctor
Smith College
Bachelor of Arts (BA), Government Major; Spanish Literature Minor
Garrigues International Business Law Program 2012 — 2012
Co-sponsored by Centro de Estudios Garrigues and Harvard Law, Institute for Global Law and Policy, Madrid, Spain
Thomson Reuters Accelerate Program 2011 — 2011
High potential individual management program to encourage leaders to think innovatively, co-sponsored with Duke University Fuqual School of Business Corporate Education
Cisco Systems, Inc. June 2015 - Present
Mary Kay Inc. September 2013 - December 2014
Thomson Reuters 2010 - 2013
Convergys Corporation 2000 - 2010
Sabre Holdings 1996 - 2000
Skills
Intellectual Property, Information Technology, Corporate Law, International Law, Contract Negotiation, Software Licensing, Privacy Law, Vendor Relationships, IT law, Outsourcing, Data Privacy, Competition Law, Copyright Law, Legal Compliance, Trade Secrets, Mergers, Contract Law, Corporate Governance
Education
Southern Methodist University
Juris Doctor
Smith College
Bachelor of Arts (BA), Government Major; Spanish Literature Minor
Garrigues International Business Law Program 2012 — 2012
Co-sponsored by Centro de Estudios Garrigues and Harvard Law, Institute for Global Law and Policy, Madrid, Spain
Thomson Reuters Accelerate Program 2011 — 2011
High potential individual management program to encourage leaders to think innovatively, co-sponsored with Duke University Fuqual School of Business Corporate Education
Tom Lopenzo's Convergys Corporation Experience March 2007 - Present
Job Sr Manager Reporting at Convergys Corporation
Industry Outsourcing/Offshoring
Experience
Convergys Corporation March 2007 - Present
Connextions November 2005 - March 2007
Skills
Program Management, Customer Relations, Excel, SharePoint, Microsoft Excel, Process Improvement, Project Management, Visio, Troubleshooting, Computer Hardware, Customer Service, Access, Call Centers, CRM, Vendor Management, System Administration, Service Delivery, Customer Experience, Contact Centers, Change Management, Outsourcing, Workforce Management, Offshoring, BPO, Call Center Development, Transition Management, Management, Performance Management, Sla, Customer Satisfaction, Team Management, Inbound Marketing, Business Process..., Operations Management, Avaya, IVR, Contact Center..., Telecommunications, Capacity Planning, IEX, Customer Retention, Technical Support, IT Service Management, ACD, Quality Assurance, Resource Management, Soft Skills, SLA, Outsourcing Management, Business Analysis
Education
Stetson University 1979 — 1981
Convergys Corporation March 2007 - Present
Connextions November 2005 - March 2007
Skills
Program Management, Customer Relations, Excel, SharePoint, Microsoft Excel, Process Improvement, Project Management, Visio, Troubleshooting, Computer Hardware, Customer Service, Access, Call Centers, CRM, Vendor Management, System Administration, Service Delivery, Customer Experience, Contact Centers, Change Management, Outsourcing, Workforce Management, Offshoring, BPO, Call Center Development, Transition Management, Management, Performance Management, Sla, Customer Satisfaction, Team Management, Inbound Marketing, Business Process..., Operations Management, Avaya, IVR, Contact Center..., Telecommunications, Capacity Planning, IEX, Customer Retention, Technical Support, IT Service Management, ACD, Quality Assurance, Resource Management, Soft Skills, SLA, Outsourcing Management, Business Analysis
Education
Stetson University 1979 — 1981
Jay Dougherty's Convergys Corporation Experience July 1997 - April 1999
Job Senior Technical Writer/Editor at U.S. Nuclear Regulatory Commission
Industry Information Technology and Services
Experience
U.S. Nuclear Regulatory Commission February 2011 - Present
PoetryCircle.com September 2005 - Present
American University August 2013 - December 2013
PhotoCamel.com July 2005 - August 2013
German Press Agency (dpa) August 1994 - July 2011
Fannie Mae Corporation February 2008 - January 2011
Software AG February 2001 - February 2008
UUNET May 1999 - February 2001
Convergys Corporation July 1997 - April 1999
Alpha-Omega Services June 1993 - July 1997
Skills
Online Help, Technical Writing, Software Documentation, Editing, Technical Documentation, Captivate, Instructional Design, RoboHelp, Training, E-Learning, Creative Writing, FrameMaker, Visio, Manuals, Content Development, HTML, XML, Adobe Acrobat, Management, Social Media
Education
University of Connecticut 1985 — 1987
ABD, English, German
University of Maryland College Park 1980 — 1984
M.A., English, Pedagogy
U.S. Nuclear Regulatory Commission February 2011 - Present
PoetryCircle.com September 2005 - Present
American University August 2013 - December 2013
PhotoCamel.com July 2005 - August 2013
German Press Agency (dpa) August 1994 - July 2011
Fannie Mae Corporation February 2008 - January 2011
Software AG February 2001 - February 2008
UUNET May 1999 - February 2001
Convergys Corporation July 1997 - April 1999
Alpha-Omega Services June 1993 - July 1997
Skills
Online Help, Technical Writing, Software Documentation, Editing, Technical Documentation, Captivate, Instructional Design, RoboHelp, Training, E-Learning, Creative Writing, FrameMaker, Visio, Manuals, Content Development, HTML, XML, Adobe Acrobat, Management, Social Media
Education
University of Connecticut 1985 — 1987
ABD, English, German
University of Maryland College Park 1980 — 1984
M.A., English, Pedagogy
Jeannett Albers's Convergys Corporation Experience April 2007 - Present
Job Marketing and Business Development Leader I Client Engagement I Strategy and Delivery
Industry Marketing and Advertising
Experience
Convergys Corporation April 2007 - Present
Ernst & Young October 2005 - April 2007
McKesson May 2000 - October 2004
Skills
Marketing Communications, Business Development, Marketing Strategy, Thought Leadership, Leadership, Product Development, CRM, Outsourcing, Cross-functional Team..., Analytics, Program Management, Digital Marketing, BPO, Public Relations, Management, Vendor Management, Marketing, Strategic Planning, Strategy, Entrepreneurship, Product Management, Product Marketing, Lead Generation, Competitive Analysis, Market Research, Email Marketing, Project Management
Education
University of Cincinnati College of Business 2004 — 2005
Master of Business Administration (M.B.A.), Marketing
University of Dayton
BS, Management, Communications
Convergys Corporation April 2007 - Present
Ernst & Young October 2005 - April 2007
McKesson May 2000 - October 2004
Skills
Marketing Communications, Business Development, Marketing Strategy, Thought Leadership, Leadership, Product Development, CRM, Outsourcing, Cross-functional Team..., Analytics, Program Management, Digital Marketing, BPO, Public Relations, Management, Vendor Management, Marketing, Strategic Planning, Strategy, Entrepreneurship, Product Management, Product Marketing, Lead Generation, Competitive Analysis, Market Research, Email Marketing, Project Management
Education
University of Cincinnati College of Business 2004 — 2005
Master of Business Administration (M.B.A.), Marketing
University of Dayton
BS, Management, Communications
Brent Heckerman's Convergys Corporation Experience October 2000 - August 2010
Job User Experience Leader
Industry Market Research
Experience
Nielsen July 2010 - Present
Convergys Corporation October 2000 - August 2010
Compuware 1999 - 2001
Skills
Information Architecture, Usability Testing, Visio, User Interface, User Experience, Interaction Design, User Experience Design, User Interface Design, Requirements Analysis, Heuristic Evaluation, Human Factors, Agile Methodologies, User-centered Design, Usability Engineering, User Research
Education
University of Cincinnati 1999 — 2001
The Ohio State University 1987 — 1989
BA, English, PreMed, Business
Nielsen July 2010 - Present
Convergys Corporation October 2000 - August 2010
Compuware 1999 - 2001
Skills
Information Architecture, Usability Testing, Visio, User Interface, User Experience, Interaction Design, User Experience Design, User Interface Design, Requirements Analysis, Heuristic Evaluation, Human Factors, Agile Methodologies, User-centered Design, Usability Engineering, User Research
Education
University of Cincinnati 1999 — 2001
The Ohio State University 1987 — 1989
BA, English, PreMed, Business
Chuck Donahue's Convergys Corporation Experience February 2011 - August 2012
Job Contracted Loan Servicing Supervisor at MOHELA
Industry Higher Education
Experience
MOHELA August 2012 - Present
Convergys Corporation February 2011 - August 2012
Healthcare Management Associates April 2009 - October 2009
APS Healthcare June 2008 - November 2008
Covenant Care, Inc. December 2006 - August 2007
Alexian Brothers PACE May 2001 - November 2006
St. Andrew's Resources for Seniors November 1999 - April 2001
State Advisory Council on Psychiatric Services September 1997 - September 1999
Alexian Brothers Hospital 1993 - 1999
Joint Interim Committee on Mental Health Insurance Availability October 1997 - December 1998
Skills
Healthcare, Budgeting, Healthcare Management, Health, Community Outreach, Coaching, Strategic Planning, Nonprofits, Leadership Development, Medicare, Budgets, Employee Relations, Hospitals, Home Care, Managed Care, Event Planning, Time Management, Sales Operations, Sales, Marketing
Education
Southern Illinois University, Edwardsville 1994 — 1995
Graduate Certificate, Gerontology
Menninger Institute, Topeka Campus
Advanced Studies in Addiction Treatment/Intervention Strategies
Kenrick Seminary 1977 — 1981
Graduate Studies, Theology
Cardinal Glennon College 1973 — 1977
B.A., Philosophy
MOHELA August 2012 - Present
Convergys Corporation February 2011 - August 2012
Healthcare Management Associates April 2009 - October 2009
APS Healthcare June 2008 - November 2008
Covenant Care, Inc. December 2006 - August 2007
Alexian Brothers PACE May 2001 - November 2006
St. Andrew's Resources for Seniors November 1999 - April 2001
State Advisory Council on Psychiatric Services September 1997 - September 1999
Alexian Brothers Hospital 1993 - 1999
Joint Interim Committee on Mental Health Insurance Availability October 1997 - December 1998
Skills
Healthcare, Budgeting, Healthcare Management, Health, Community Outreach, Coaching, Strategic Planning, Nonprofits, Leadership Development, Medicare, Budgets, Employee Relations, Hospitals, Home Care, Managed Care, Event Planning, Time Management, Sales Operations, Sales, Marketing
Education
Southern Illinois University, Edwardsville 1994 — 1995
Graduate Certificate, Gerontology
Menninger Institute, Topeka Campus
Advanced Studies in Addiction Treatment/Intervention Strategies
Kenrick Seminary 1977 — 1981
Graduate Studies, Theology
Cardinal Glennon College 1973 — 1977
B.A., Philosophy
Erik Kirkhorn (kirkhorn@fuse.net)'s Convergys Corporation Experience November 1998 - Present
Job Director, Government Relations at Convergys Corporation
Industry Government Relations
Experience
Convergys Corporation November 1998 - Present
Cincinnati Bell May 1996 - November 1998
Anthem Blue Cross and Blue Shield March 1993 - May 1996
Fleishman-Hillard January 1991 - March 1993
Valvoline March 1988 - January 1991
Education
University of Cincinnati 1996 — 2000
MPA, Public Policy
University of Kentucky 1982 — 1986
BA, Journalism, Political Science
Convergys Corporation November 1998 - Present
Cincinnati Bell May 1996 - November 1998
Anthem Blue Cross and Blue Shield March 1993 - May 1996
Fleishman-Hillard January 1991 - March 1993
Valvoline March 1988 - January 1991
Education
University of Cincinnati 1996 — 2000
MPA, Public Policy
University of Kentucky 1982 — 1986
BA, Journalism, Political Science
Muhammad Rizvi's Convergys Corporation Experience November 1997 - January 1999
Job Technical Support Specialist at PAS
Industry Computer Software
Experience
PAS July 2011 - Present
PROS Revenue Management December 2006 - April 2011
Management Controls, Inc May 2005 - December 2006
Futuresoft, Inc April 2002 - December 2004
Futuresoft, Inc December 2000 - April 2002
Getronics December 1999 - December 2000
Getronics/Wang December 1999 - December 2000
Convergys Corporation November 1997 - January 1999
Convergys Corporation November 1997 - January 1999
Skills
Microsoft SQL Server, Testing, Databases, Unix, Linux, Troubleshooting, Windows Server, Visual Basic, Oracle, .NET, Servers, Web Applications, Windows, Technical Support, Networking, Test Planning, Software Quality..., Analysis, Solaris, Software Installation, C#, Software Documentation, Visio, SQL, Agile Methodologies, Visual Studio, HTML, Software Development, ASP.NET, JavaScript
Education
University of Houston-Clear Lake 2007 — 2010
Master of Science, Management Information Systems
University of Houston-Downtown 1996 — 2000
Bachelor of Science, Mathematics
PAS July 2011 - Present
PROS Revenue Management December 2006 - April 2011
Management Controls, Inc May 2005 - December 2006
Futuresoft, Inc April 2002 - December 2004
Futuresoft, Inc December 2000 - April 2002
Getronics December 1999 - December 2000
Getronics/Wang December 1999 - December 2000
Convergys Corporation November 1997 - January 1999
Convergys Corporation November 1997 - January 1999
Skills
Microsoft SQL Server, Testing, Databases, Unix, Linux, Troubleshooting, Windows Server, Visual Basic, Oracle, .NET, Servers, Web Applications, Windows, Technical Support, Networking, Test Planning, Software Quality..., Analysis, Solaris, Software Installation, C#, Software Documentation, Visio, SQL, Agile Methodologies, Visual Studio, HTML, Software Development, ASP.NET, JavaScript
Education
University of Houston-Clear Lake 2007 — 2010
Master of Science, Management Information Systems
University of Houston-Downtown 1996 — 2000
Bachelor of Science, Mathematics
Jo McCracken, CPA, CMA's Convergys Corporation Experience April 2009 - November 2011
Job Owner/CEO at Bluegrass Fiber Arts, LLC
Industry Apparel & Fashion
Experience
Bluegrass Fiber Arts, LLC January 2013 - Present
Convergys Corporation April 2009 - November 2011
Convergys Corporation May 1998 - March 2009
Gibson Greetings Inc. 1995 - 1998
Arthur Andersen & Co. January 1988 - December 1990
Skills
PeopleSoft, Accounting, Sarbanes-Oxley Act, Forecasting, Process Improvement, Budgets, Financial Analysis, Financial Reporting, Strategic Planning, Analysis, Finance, Managerial Finance, Technical Writing, Financial Modeling, Internal Controls, Microsoft Excel, General Ledger, Management Consulting, Strategic Financial..., Accounts Receivable, Auditing, Consolidation, Cash Management, Mergers & Acquisitions, Tax, Payroll, GAAP, Account Reconciliation, Financial Accounting, Business Process..., Access, Business Planning, Accounts Payable, Management, ERP
Education
University of Cincinnati College of Business 1991 — 1993
MBA, Real Estate Finance
University of Kentucky 1980 — 1985
BA, Spanish, Biology
University of California, Los Angeles
Screenwriting
University of Cincinnati
Bluegrass Fiber Arts, LLC January 2013 - Present
Convergys Corporation April 2009 - November 2011
Convergys Corporation May 1998 - March 2009
Gibson Greetings Inc. 1995 - 1998
Arthur Andersen & Co. January 1988 - December 1990
Skills
PeopleSoft, Accounting, Sarbanes-Oxley Act, Forecasting, Process Improvement, Budgets, Financial Analysis, Financial Reporting, Strategic Planning, Analysis, Finance, Managerial Finance, Technical Writing, Financial Modeling, Internal Controls, Microsoft Excel, General Ledger, Management Consulting, Strategic Financial..., Accounts Receivable, Auditing, Consolidation, Cash Management, Mergers & Acquisitions, Tax, Payroll, GAAP, Account Reconciliation, Financial Accounting, Business Process..., Access, Business Planning, Accounts Payable, Management, ERP
Education
University of Cincinnati College of Business 1991 — 1993
MBA, Real Estate Finance
University of Kentucky 1980 — 1985
BA, Spanish, Biology
University of California, Los Angeles
Screenwriting
University of Cincinnati
Pam Shepard, PMP's Convergys Corporation Experience March 2004 - January 2007
Job Expert Project Manager at Nike
Industry Information Technology and Services
Experience
Nike July 2014 - Present
Point B February 2013 - July 2014
Prath, LLC October 2007 - January 2013
Cengage Learning May 2007 - January 2013
Convergys Corporation March 2004 - January 2007
Comair Airlines October 2000 - February 2004
Great American Insurance Company 1995 - 2000
Skills
Program Management, Requirements Analysis, Quality Assurance, Integration, Budgeting, Interior Design, AutoCAD, SketchUp, Space Planning, Process Improvement, International Management, Software Project..., Risk Management, Cross-functional Team..., Offshore Management, Release Management, PMO Development, Vendor Management, Budgets, Space-planning, Business Process..., PMO, Project Management, Scrum, MS Project, PMP, Business Analysis, Project Planning, SDLC, Management Consulting, Team Leadership, Software Documentation, Resource Management, Management, Agile Methodologies, Project Portfolio..., Data Warehousing, Agile Project Management, Business Requirements, Operations Management, Business Process, Leadership, Consulting, Change Management, Strategic Planning, Business Intelligence, Strategy
Education
Xavier University
B.A., Business Administration & Sociology, 3.7
The Art Institute of Ohio-Cincinnati 2007 — 2010
Associate of Applied Science, Interior Design, 3.96
Nike July 2014 - Present
Point B February 2013 - July 2014
Prath, LLC October 2007 - January 2013
Cengage Learning May 2007 - January 2013
Convergys Corporation March 2004 - January 2007
Comair Airlines October 2000 - February 2004
Great American Insurance Company 1995 - 2000
Skills
Program Management, Requirements Analysis, Quality Assurance, Integration, Budgeting, Interior Design, AutoCAD, SketchUp, Space Planning, Process Improvement, International Management, Software Project..., Risk Management, Cross-functional Team..., Offshore Management, Release Management, PMO Development, Vendor Management, Budgets, Space-planning, Business Process..., PMO, Project Management, Scrum, MS Project, PMP, Business Analysis, Project Planning, SDLC, Management Consulting, Team Leadership, Software Documentation, Resource Management, Management, Agile Methodologies, Project Portfolio..., Data Warehousing, Agile Project Management, Business Requirements, Operations Management, Business Process, Leadership, Consulting, Change Management, Strategic Planning, Business Intelligence, Strategy
Education
Xavier University
B.A., Business Administration & Sociology, 3.7
The Art Institute of Ohio-Cincinnati 2007 — 2010
Associate of Applied Science, Interior Design, 3.96
Judy Davis's Convergys Corporation Experience 2002 - 2012
Job VP Client Engagement at Ignite Advisory Group
Industry Management Consulting
Experience
Ignite Advisory Group November 2013 - Present
Smithwick GIbson LLC January 2013 - October 2013
Convergys Corporation 2002 - 2012
iBasis 2001 - 2002
Price Interactive 2000 - 2001
Iridium LLC 1993 - 1999
American Medical Laboratories, Inc. 1992 - 1993
Venture America 1988 - 1991
MCI 1982 - 1988
PRC 1969 - 1982
Skills
Customer Experience, Customer Advisory Boards, Strategy, Industry Analyst..., Direct Marketing, Business Development, Product Management, Vendor Management, Start-ups, Marketing Strategy, Leadership, VoIP, Program Management, SaaS, Thought Leadership, Solution Selling, Call Centers, Golf, Lead Generation, Dedicated Professional, Sales, Strategic Partnerships, Hardwork, Operations Management, Team Building, Project Management, CRM, Professional Services, Outsourcing, Go-to-market Strategy, Cross-functional Team..., Customer Satisfaction, Executive Management, Enterprise Software, Competitive Analysis, Product Marketing, Analytics, Marketing Communications, Women Leaders
Education
The George Washington University 1973 — 1975
MA, Adult Education
Winthrop University 1964 — 1968
BA, English
Ignite Advisory Group November 2013 - Present
Smithwick GIbson LLC January 2013 - October 2013
Convergys Corporation 2002 - 2012
iBasis 2001 - 2002
Price Interactive 2000 - 2001
Iridium LLC 1993 - 1999
American Medical Laboratories, Inc. 1992 - 1993
Venture America 1988 - 1991
MCI 1982 - 1988
PRC 1969 - 1982
Skills
Customer Experience, Customer Advisory Boards, Strategy, Industry Analyst..., Direct Marketing, Business Development, Product Management, Vendor Management, Start-ups, Marketing Strategy, Leadership, VoIP, Program Management, SaaS, Thought Leadership, Solution Selling, Call Centers, Golf, Lead Generation, Dedicated Professional, Sales, Strategic Partnerships, Hardwork, Operations Management, Team Building, Project Management, CRM, Professional Services, Outsourcing, Go-to-market Strategy, Cross-functional Team..., Customer Satisfaction, Executive Management, Enterprise Software, Competitive Analysis, Product Marketing, Analytics, Marketing Communications, Women Leaders
Education
The George Washington University 1973 — 1975
MA, Adult Education
Winthrop University 1964 — 1968
BA, English
Windell Williams, II's Convergys Corporation Experience January 2003 - April 2007
Job Global Sales Executive at NorthgateArinso
Industry Outsourcing/Offshoring
Experience
NorthgateArinso ANZ August 2013 - February 2015
Ceridian September 2011 - July 2013
Homebound Delivery Services August 2010 - September 2011
ACS, a Xerox Company April 2009 - August 2010
Expertus, Inc. January 2008 - March 2009
Convergys Corporation January 2003 - April 2007
Synhrgy HR Technologies (now Mercer HR Services) December 1998 - December 2002
Aon Hewitt August 1990 - January 1998
Skills
Outsourcing, CRM, Leadership, Account Management, Management, Strategy, Business Development, Sales Process, Talent Management, New Business Development, Business Strategy, Sales Operations, Human Resources, Contract Negotiation, Consulting, Sales, Cross-functional Team..., Selling, Lead Generation, Marketing Strategy, Payroll, Recruiting, Sales Management, Training, global HCM, Client Relationships..., Key Client Relationships, Outsourced Solutions, Outsourced HR Services, Key Account Management, Benefits Administration, pay, Workday, SAP HR, team, Service Delivery, Solution Selling, Solution Architecture
Education
Texas A&M University 1986 — 1990
BBA, Business Analysis and Computer Science
NorthgateArinso ANZ August 2013 - February 2015
Ceridian September 2011 - July 2013
Homebound Delivery Services August 2010 - September 2011
ACS, a Xerox Company April 2009 - August 2010
Expertus, Inc. January 2008 - March 2009
Convergys Corporation January 2003 - April 2007
Synhrgy HR Technologies (now Mercer HR Services) December 1998 - December 2002
Aon Hewitt August 1990 - January 1998
Skills
Outsourcing, CRM, Leadership, Account Management, Management, Strategy, Business Development, Sales Process, Talent Management, New Business Development, Business Strategy, Sales Operations, Human Resources, Contract Negotiation, Consulting, Sales, Cross-functional Team..., Selling, Lead Generation, Marketing Strategy, Payroll, Recruiting, Sales Management, Training, global HCM, Client Relationships..., Key Client Relationships, Outsourced Solutions, Outsourced HR Services, Key Account Management, Benefits Administration, pay, Workday, SAP HR, team, Service Delivery, Solution Selling, Solution Architecture
Education
Texas A&M University 1986 — 1990
BBA, Business Analysis and Computer Science
Dennis Heaberlin's Convergys Corporation Experience February 2002 - April 2007
Job Billing Analyst at Verizon Business
Industry Telecommunications
Experience
Verizon Business August 2007 - Present
Convergys Corporation February 2002 - April 2007
Williams Energy Marketing & Trading February 2001 - November 2001
PennWell Publishing October 1999 - February 2001
Commercial Financial Services February 1997 - September 1999
Skills
General Ledger, JD Edwards, QuickBooks, Accounts Receivable, Financial Statements, Access, Microsoft Excel, Auditing, Accounting, Invoicing, Customer Service, Variance Analysis, Budgets, Finance, Account Reconciliation, Analysis
Education
Tulsa Community College
Verizon Business August 2007 - Present
Convergys Corporation February 2002 - April 2007
Williams Energy Marketing & Trading February 2001 - November 2001
PennWell Publishing October 1999 - February 2001
Commercial Financial Services February 1997 - September 1999
Skills
General Ledger, JD Edwards, QuickBooks, Accounts Receivable, Financial Statements, Access, Microsoft Excel, Auditing, Accounting, Invoicing, Customer Service, Variance Analysis, Budgets, Finance, Account Reconciliation, Analysis
Education
Tulsa Community College
Aleria S Hill's Convergys Corporation Experience March 1998 - October 2004
Job Telecommunications Professional
Industry Telecommunications
Experience
ALERIA March 2011 - Present
PRC October 2007 - June 2008
4Resources March 2006 - August 2007
Convergys October 2004 - February 2006
Convergys Corporation March 1998 - October 2004
Education
Texas Tech University 1996 — 1999
Communications-Public Relations
South Plains College 1993 — 1996
Speech Communication
ALERIA March 2011 - Present
PRC October 2007 - June 2008
4Resources March 2006 - August 2007
Convergys October 2004 - February 2006
Convergys Corporation March 1998 - October 2004
Education
Texas Tech University 1996 — 1999
Communications-Public Relations
South Plains College 1993 — 1996
Speech Communication
Dærick Gröss's Convergys Corporation Experience September 1991 - April 1999
Job Project Manager at Rubicon Project
Industry Internet
Experience
Rubicon Project July 2014 - Present
Healthy Minds Consulting October 2013 - Present
Freelance Illustrator (as DW Gröss) 1993 - Present
Sleepy Giant March 2012 - June 2014
The DuMont Project November 2010 - October 2011
Bruce Clay, Inc. May 2005 - November 2010
Valley Sports Arena July 2004 - November 2006
Studio G January 2000 - December 2005
Convergys Corporation September 1991 - April 1999
Skills
Project Management, Sprint Planning, scrum, Client Liaison, Illustration, Web Marketing, Web Analytics, Brand Management, SEO, Management, Online Advertising, Social Media Marketing, Online Marketing, Scrum, SEM, Web Development, Digital Media, Web Project Management, Web Design, E-commerce, Digital Marketing, Content Management, CMS, Integrated Marketing, PPC, Google Analytics, CRM, Graphic Design, Market Research, User Experience, Google Adwords
Education
University of Cincinnati 1989 — 1993
BFA, Fine Arts, 2 Dimensional Media
Rubicon Project July 2014 - Present
Healthy Minds Consulting October 2013 - Present
Freelance Illustrator (as DW Gröss) 1993 - Present
Sleepy Giant March 2012 - June 2014
The DuMont Project November 2010 - October 2011
Bruce Clay, Inc. May 2005 - November 2010
Valley Sports Arena July 2004 - November 2006
Studio G January 2000 - December 2005
Convergys Corporation September 1991 - April 1999
Skills
Project Management, Sprint Planning, scrum, Client Liaison, Illustration, Web Marketing, Web Analytics, Brand Management, SEO, Management, Online Advertising, Social Media Marketing, Online Marketing, Scrum, SEM, Web Development, Digital Media, Web Project Management, Web Design, E-commerce, Digital Marketing, Content Management, CMS, Integrated Marketing, PPC, Google Analytics, CRM, Graphic Design, Market Research, User Experience, Google Adwords
Education
University of Cincinnati 1989 — 1993
BFA, Fine Arts, 2 Dimensional Media
Karen Gifford's Convergys Corporation Experience April 2001 - June 2003
Job Senior Systems Administrator/Systems Analyst/Information Technology Professional
Industry Information Technology and Services
Experience
Mohawk Regional Information Center November 2013 - Present
Air Force Research Laboratory - Rome Research Site - contractor May 2009 - November 2011
Convergys Corporation April 2001 - June 2003
Lockheed Martin September 1986 - January 2001
Skills
Active Directory, Computer Security, Troubleshooting, System Administration, Security+, Microsoft Exchange, Microsoft Server Support, Server Administration, Security Clearance, Network Security, Cisco VoIP, Cisco UCS, Cisco Call Manager, Disaster Recovery, Data Management, Windows Server, Microsoft Technologies, Data Security, NTFS, Group Policy, DHCP, DNS, NAS, Windows 7, Patch Management, Veritas Net Backup, Backup Exec, MCSE, Windows Server 2003, Enterprise Backup, Remedy, Desktop Administration, Customer Service, DoD, Security
Education
State University of New York Empire State College 2007 — 2008
Bachelor's, Information Technology
Valencia College 1990 — 1992
AA
State University of New York College at Plattsburgh 1979 — 1982
Mohawk Regional Information Center November 2013 - Present
Air Force Research Laboratory - Rome Research Site - contractor May 2009 - November 2011
Convergys Corporation April 2001 - June 2003
Lockheed Martin September 1986 - January 2001
Skills
Active Directory, Computer Security, Troubleshooting, System Administration, Security+, Microsoft Exchange, Microsoft Server Support, Server Administration, Security Clearance, Network Security, Cisco VoIP, Cisco UCS, Cisco Call Manager, Disaster Recovery, Data Management, Windows Server, Microsoft Technologies, Data Security, NTFS, Group Policy, DHCP, DNS, NAS, Windows 7, Patch Management, Veritas Net Backup, Backup Exec, MCSE, Windows Server 2003, Enterprise Backup, Remedy, Desktop Administration, Customer Service, DoD, Security
Education
State University of New York Empire State College 2007 — 2008
Bachelor's, Information Technology
Valencia College 1990 — 1992
AA
State University of New York College at Plattsburgh 1979 — 1982
Anass Yacubu's Convergys Corporation Experience September 2008 - April 2010
Job ESBWR Requirements Engineer at GE Hitachi Nuclear Energy
Industry Oil & Energy
Experience
GE Power & Water September 2014 - Present
Altran North America November 2012 - May 2014
GE Healthcare March 2011 - September 2011
Amylin Pharmaceuticals March 2010 - December 2010
Convergys Corporation September 2008 - April 2010
Skills
Engineering, Systems Engineering, IBM DOORS, Simulations, Matlab, Automation, PLC, Process Control, Requirements Analysis, Labview, Telelogic DOORS, Requirements..., Triconex TriStation 1131, Electrical Engineering
Education
University of Cincinnati 2008 — 2012
BS, Computer Engineering
GE Power & Water September 2014 - Present
Altran North America November 2012 - May 2014
GE Healthcare March 2011 - September 2011
Amylin Pharmaceuticals March 2010 - December 2010
Convergys Corporation September 2008 - April 2010
Skills
Engineering, Systems Engineering, IBM DOORS, Simulations, Matlab, Automation, PLC, Process Control, Requirements Analysis, Labview, Telelogic DOORS, Requirements..., Triconex TriStation 1131, Electrical Engineering
Education
University of Cincinnati 2008 — 2012
BS, Computer Engineering
Julia Houston's Convergys Corporation Experience February 2011 - September 2012
Job SVP, US Legal at Equifax
Industry Legal Services
Experience
Benchmark Brands September 2012 - October 2013
Convergys Corporation February 2011 - September 2012
Mirant Corporation October 2004 - December 2010
Delta Air Lines October 2003 - October 2004
King & Spalding LLP September 1996 - September 2003
Education
University of Georgia School of Law 1992 — 1995
J.D.
University of Virginia 1988 — 1992
Benchmark Brands September 2012 - October 2013
Convergys Corporation February 2011 - September 2012
Mirant Corporation October 2004 - December 2010
Delta Air Lines October 2003 - October 2004
King & Spalding LLP September 1996 - September 2003
Education
University of Georgia School of Law 1992 — 1995
J.D.
University of Virginia 1988 — 1992
Robin Burgess's Convergys Corporation Experience February 1998 - January 2010
Job Project Manager / Knitting Professional
Industry Arts and Crafts
Experience
Hank, a Yarn Boutique June 2011 - Present
Convergys Corporation February 1998 - January 2010
Cincinnati Bell Information Systems, CBIS September 1983 - January 1998
Cincinnati Bell August 1977 - August 1983
Skills
Project Management, Risk Management, Software Project..., Change Management, Resource Management, Earned Value Management, Vendor Management, SDLC, Requirements Analysis, Process Improvement, PMP, Integration, Business Process..., MS Project, Requirements Gathering, Software Documentation, PMO, Management, Project Portfolio..., Team Management, Software Development, SharePoint, IT Management, Strategic Planning, Performance Management, Team Building, Project Delivery, System Testing, Project Planning
Education
The College of Wooster 1973 — 1977
BA
Sandusky Perkins High School 1967 — 1977
The George Washington University
Master's Certificate
Hank, a Yarn Boutique June 2011 - Present
Convergys Corporation February 1998 - January 2010
Cincinnati Bell Information Systems, CBIS September 1983 - January 1998
Cincinnati Bell August 1977 - August 1983
Skills
Project Management, Risk Management, Software Project..., Change Management, Resource Management, Earned Value Management, Vendor Management, SDLC, Requirements Analysis, Process Improvement, PMP, Integration, Business Process..., MS Project, Requirements Gathering, Software Documentation, PMO, Management, Project Portfolio..., Team Management, Software Development, SharePoint, IT Management, Strategic Planning, Performance Management, Team Building, Project Delivery, System Testing, Project Planning
Education
The College of Wooster 1973 — 1977
BA
Sandusky Perkins High School 1967 — 1977
The George Washington University
Master's Certificate
Clint Streit's Convergys Corporation Experience 2005 - 2008
Job Global CEO/COO/President
Industry Outsourcing/Offshoring
Experience
NSB Consulting, LLC 2008 - Present
Convergys Corporation 2005 - 2008
RMH Teleservices, Inc. 2002 - 2004
Excell Agent Services, LLC 2001 - 2002
Signius Corporation 1997 - 2001
Paging Network, Inc. 1992 - 1997
Continental Cablevision, Inc. 1986 - 1992
Skills
Executive Management, Business Strategy, Business Development, P&L Management, Business Transformation, International Business, Private Equity, Board of Directors, Business Acquisition...
Education
University of California, Los Angeles 1990 — 1991
MBA, Business
Yale University 1975 — 1979
BS, Engineering Mechanics
NSB Consulting, LLC 2008 - Present
Convergys Corporation 2005 - 2008
RMH Teleservices, Inc. 2002 - 2004
Excell Agent Services, LLC 2001 - 2002
Signius Corporation 1997 - 2001
Paging Network, Inc. 1992 - 1997
Continental Cablevision, Inc. 1986 - 1992
Skills
Executive Management, Business Strategy, Business Development, P&L Management, Business Transformation, International Business, Private Equity, Board of Directors, Business Acquisition...
Education
University of California, Los Angeles 1990 — 1991
MBA, Business
Yale University 1975 — 1979
BS, Engineering Mechanics
Kevin Driskell's Convergys Corporation Experience November 2007 - Present
Job Senior Manager, Billing at Convergys Corporation
Industry Information Services
Experience
Convergys Corporation November 2007 - Present
Convergys May 1995 - November 2007
Skills
Sarbanes-Oxley Act, CPA, Financial Analysis, Process Improvement, PeopleSoft, Managerial Finance, Financial Reporting, Business Analysis, Variance Analysis, Accounting, Finance, Forecasting, Hyperion Enterprise, Accounts Payable, Business Process..., Invoicing, Strategic Financial..., Internal Controls, Fixed Assets, Consolidation, General Ledger, Sarbanes-Oxley
Education
Xavier University 1980 — 1983
MBA, Finance
University of Cincinnati College of Business 1975 — 1979
Dual BS, Accounting/Finance
Convergys Corporation November 2007 - Present
Convergys May 1995 - November 2007
Skills
Sarbanes-Oxley Act, CPA, Financial Analysis, Process Improvement, PeopleSoft, Managerial Finance, Financial Reporting, Business Analysis, Variance Analysis, Accounting, Finance, Forecasting, Hyperion Enterprise, Accounts Payable, Business Process..., Invoicing, Strategic Financial..., Internal Controls, Fixed Assets, Consolidation, General Ledger, Sarbanes-Oxley
Education
Xavier University 1980 — 1983
MBA, Finance
University of Cincinnati College of Business 1975 — 1979
Dual BS, Accounting/Finance
Jeff Ritter's Convergys Corporation Experience June 1997 - Present
Job Sr. Director, IT Resource Mgt. & Planning at Convergys Corporation
Industry Outsourcing/Offshoring
Experience
Colerain Township 2006 - Present
Convergys Corporation June 1997 - Present
Midland Enterprises June 1988 - June 1997
Arthur Andersen & Co. December 1985 - June 1988
Skills
Outsourcing, Business Analysis, Resource Management, Business Process..., Vendor Management, BPO, Program Management, Project Planning, Change Management, Process Improvement, Accounting, Leadership
Education
University of Cincinnati College of Business 1982 — 1986
Bachelor's Degree, Accounting
Colerain Township 2006 - Present
Convergys Corporation June 1997 - Present
Midland Enterprises June 1988 - June 1997
Arthur Andersen & Co. December 1985 - June 1988
Skills
Outsourcing, Business Analysis, Resource Management, Business Process..., Vendor Management, BPO, Program Management, Project Planning, Change Management, Process Improvement, Accounting, Leadership
Education
University of Cincinnati College of Business 1982 — 1986
Bachelor's Degree, Accounting
David Brower's Convergys Corporation Experience August 2009 - January 2013
Job Sr. Systems Analyst at Epsilon
Industry Computer Software
Experience
Epsilon March 2013 - Present
Convergys Corporation August 2009 - January 2013
Parker Hannifin June 1988 - August 2009
Smiths Industries January 1986 - June 1988
US Navy June 1978 - December 1985
Skills
Automation, SQL, Testing, Embedded Systems, C#, Visio, C++, Troubleshooting, SDLC, Software Development, MS Project, XML, Technical Documentation, Software Project..., Visual Studio, Agile Methodologies, Product Management, Visual C++
Education
University of Cincinnati 2007 — 2013
MSIS, Software Development
University of Cincinnati 1988 — 1994
BSEET, Electrical Engineering
Epsilon March 2013 - Present
Convergys Corporation August 2009 - January 2013
Parker Hannifin June 1988 - August 2009
Smiths Industries January 1986 - June 1988
US Navy June 1978 - December 1985
Skills
Automation, SQL, Testing, Embedded Systems, C#, Visio, C++, Troubleshooting, SDLC, Software Development, MS Project, XML, Technical Documentation, Software Project..., Visual Studio, Agile Methodologies, Product Management, Visual C++
Education
University of Cincinnati 2007 — 2013
MSIS, Software Development
University of Cincinnati 1988 — 1994
BSEET, Electrical Engineering
Steve Partain's Convergys Corporation Experience April 2004 - Present
Job Sr. Director, Program Management at Convergys Corporation
Industry Consumer Services
Experience
Convergys Corporation April 2004 - Present
Convergys Corporation May 1988 - Present
Education
University of Florida 1997 — 1998
MBA
University of Florida 1981 — 1995
BS, Advertising
Convergys Corporation April 2004 - Present
Convergys Corporation May 1988 - Present
Education
University of Florida 1997 — 1998
MBA
University of Florida 1981 — 1995
BS, Advertising
Angela Wilkinson's Convergys Corporation Experience July 1999 - June 2005
Job Educator
Industry Education Management
Experience
Park Tudor School July 2013 - December 2013
Granite School District January 2006 - July 2013
Southern Utah University August 2009 - August 2011
Utah State Office of Education May 2009 - August 2011
Convergys Corporation July 1999 - June 2005
Skills
Teaching, Curriculum Development, Instructional Design, Curriculum Design, Educational Technology, Staff Development, Tutoring, Classroom, Elementary Education, Educational Leadership, Classroom Management, Public Speaking, Teacher Training, Lesson Planning, ESL, K-12
Education
University of Utah
P.H.D, Education, Culture, and Society
Southern Utah University
M.Ed, Educational Policy Analysis and Mathematics
Utah State University
B.S, Education
University of Utah
Master of Education (M.Ed.), Education, Leadership, and Policy
Park Tudor School July 2013 - December 2013
Granite School District January 2006 - July 2013
Southern Utah University August 2009 - August 2011
Utah State Office of Education May 2009 - August 2011
Convergys Corporation July 1999 - June 2005
Skills
Teaching, Curriculum Development, Instructional Design, Curriculum Design, Educational Technology, Staff Development, Tutoring, Classroom, Elementary Education, Educational Leadership, Classroom Management, Public Speaking, Teacher Training, Lesson Planning, ESL, K-12
Education
University of Utah
P.H.D, Education, Culture, and Society
Southern Utah University
M.Ed, Educational Policy Analysis and Mathematics
Utah State University
B.S, Education
University of Utah
Master of Education (M.Ed.), Education, Leadership, and Policy
Nicolas Lesage, CA's Convergys Corporation Experience July 2004 - March 2006
Job at
Industry Accounting
Experience
BDO Canada September 2012 - Present
Aomori Chuo Gakuin University March 2011 - September 2012
Let's English school September 2010 - September 2012
ECC Junior March 2010 - September 2012
Nico Nico Eigo Kyoushitsu February 2010 - September 2012
WinBe English Conversation School August 2007 - March 2009
Convergys Corporation July 2004 - March 2006
Skills
Assurance, External Audit, Translation, ASNPO, IFRS, Tax, Accounting, Financial Reporting, ASPE, Teaching English as a..., Creative Writing, Curriculum Design, CSS, Drupal, GAAS, Critical Thinking, QuickBooks, Excel, Public Speaking, TESOL, PHP, jQuery, Japanese culture, Japanese Translation, Writing, Mentoring, Rock Climbing, Caseware, Financial Analysis, Internal Controls, Microsoft Excel, Training, French
Education
Canadian Institute of Chartered Accounts 2013 — 2014
Chartered Accountant Designation
Louis Riel
University of Manitoba 2003 — 2007
Commerce (Honours), Accounting, International Business, Dean's Honour List
Aomori Chuo Gakuin University 2010 — 2010
N/A, Advanced Japanese
BDO Canada September 2012 - Present
Aomori Chuo Gakuin University March 2011 - September 2012
Let's English school September 2010 - September 2012
ECC Junior March 2010 - September 2012
Nico Nico Eigo Kyoushitsu February 2010 - September 2012
WinBe English Conversation School August 2007 - March 2009
Convergys Corporation July 2004 - March 2006
Skills
Assurance, External Audit, Translation, ASNPO, IFRS, Tax, Accounting, Financial Reporting, ASPE, Teaching English as a..., Creative Writing, Curriculum Design, CSS, Drupal, GAAS, Critical Thinking, QuickBooks, Excel, Public Speaking, TESOL, PHP, jQuery, Japanese culture, Japanese Translation, Writing, Mentoring, Rock Climbing, Caseware, Financial Analysis, Internal Controls, Microsoft Excel, Training, French
Education
Canadian Institute of Chartered Accounts 2013 — 2014
Chartered Accountant Designation
Louis Riel
University of Manitoba 2003 — 2007
Commerce (Honours), Accounting, International Business, Dean's Honour List
Aomori Chuo Gakuin University 2010 — 2010
N/A, Advanced Japanese
Garcia Robert's Convergys Corporation Experience January 1999 - January 2004
Job Hr Director at VAN TUYL AUTO GROUP
Industry Automotive
Experience
VAN TUYL AUTO GROUP November 2006 - Present
Tuyl Reliable Chevrolet/Nissan November 2006 - Present
2004 - May 2006 T-Mobile Inc November 2006 - Present
Mobile Inc June 2006 - Present
Convergys Corporation January 1999 - January 2004
The Summit Sports Club January 1995 - January 1999
Mattress January 1994 - January 1995
The Furniture Mart January 1992 - January 1993
Smith Toyota January 1990 - January 1991
KVLY January 1988 - January 1990
Education
The University of Texas-Pan American
B. A, Speech Communication
VAN TUYL AUTO GROUP November 2006 - Present
Tuyl Reliable Chevrolet/Nissan November 2006 - Present
2004 - May 2006 T-Mobile Inc November 2006 - Present
Mobile Inc June 2006 - Present
Convergys Corporation January 1999 - January 2004
The Summit Sports Club January 1995 - January 1999
Mattress January 1994 - January 1995
The Furniture Mart January 1992 - January 1993
Smith Toyota January 1990 - January 1991
KVLY January 1988 - January 1990
Education
The University of Texas-Pan American
B. A, Speech Communication
Yagnesh Setti's Convergys Corporation Experience 2002 - 2004
Job Microsoft Corporation
Industry Computer Software
Experience
Microsoft Corporation July 2010 - Present
Infosys Technologies Ltd July 2005 - June 2010
Toyota Motor Sales 2008 - 2010
Boeing Corporation 2008 - 2008
Microsoft 2004 - 2005
Convergys Corporation 2002 - 2004
HCL Technologies 2000 - 2004
Skills
IIS, XML, C#, ASP.NET, ASP, Microsoft SQL Server
Education
ICFAI 2004 — 2006
Diploma in Management
Thiagarajar College of Engineering 1996 — 2000
B.E
RoseMary Matriculation
Microsoft Corporation July 2010 - Present
Infosys Technologies Ltd July 2005 - June 2010
Toyota Motor Sales 2008 - 2010
Boeing Corporation 2008 - 2008
Microsoft 2004 - 2005
Convergys Corporation 2002 - 2004
HCL Technologies 2000 - 2004
Skills
IIS, XML, C#, ASP.NET, ASP, Microsoft SQL Server
Education
ICFAI 2004 — 2006
Diploma in Management
Thiagarajar College of Engineering 1996 — 2000
B.E
RoseMary Matriculation
Olivia Robinson's Convergys Corporation Experience March 1995 - February 2006
Job NonProfit Business Manager
Industry Nonprofit Organization Management
Experience
Avon 2014 - Present
Northern Wasatch Home Builders Association January 2009 - 2014
Janadhi & Company September 2010 - October 2010
Express Employment Professionals May 2010 - July 2010
Batty Erlandsen CPAs February 2010 - March 2010
The Ogden/Weber Chamber of Commerce March 2007 - December 2008
Convergys Corporation March 1995 - February 2006
Skills
Public Relations, Peachtree, Social Media Marketing, Small Business, Budgets, Microsoft Office, Online Marketing, Fundraising, Event Planning, Team Building, Nonprofits, Marketing, Administration, Management, Accounting, Customer Service, Leadership, Public Speaking, Contract Negotiation, Sales, Sales Management, Strategic Planning, Marketing Strategy
Education
Stevens-Henager College 2015 — 2016
Bachelor of Business Administration (B.B.A.), New Media Marketing
University of Utah 2010 — 2012
Certification, Association Leadership and Management
Steven's Henager College 2005 — 2006
Associate of Science, Business Management/ Accounting
Avon 2014 - Present
Northern Wasatch Home Builders Association January 2009 - 2014
Janadhi & Company September 2010 - October 2010
Express Employment Professionals May 2010 - July 2010
Batty Erlandsen CPAs February 2010 - March 2010
The Ogden/Weber Chamber of Commerce March 2007 - December 2008
Convergys Corporation March 1995 - February 2006
Skills
Public Relations, Peachtree, Social Media Marketing, Small Business, Budgets, Microsoft Office, Online Marketing, Fundraising, Event Planning, Team Building, Nonprofits, Marketing, Administration, Management, Accounting, Customer Service, Leadership, Public Speaking, Contract Negotiation, Sales, Sales Management, Strategic Planning, Marketing Strategy
Education
Stevens-Henager College 2015 — 2016
Bachelor of Business Administration (B.B.A.), New Media Marketing
University of Utah 2010 — 2012
Certification, Association Leadership and Management
Steven's Henager College 2005 — 2006
Associate of Science, Business Management/ Accounting
rhamel miranda's Convergys Corporation Experience September 2006 - December 2007
Job Graphic Designer
Industry Marketing and Advertising
Experience
Liver Health Today Magazine June 2009 - Present
H Texas Media Inc January 2008 - May 2009
Convergys Corporation September 2006 - December 2007
Mobile Dj Inc May 2004 - May 2006
SFASU Agriculture Deptartment September 2003 - May 2006
Education
Stephen F. Austin State University 2002 — 2006
Bachelor of Fine Arts, emphasizing Advertising Design
Liver Health Today Magazine June 2009 - Present
H Texas Media Inc January 2008 - May 2009
Convergys Corporation September 2006 - December 2007
Mobile Dj Inc May 2004 - May 2006
SFASU Agriculture Deptartment September 2003 - May 2006
Education
Stephen F. Austin State University 2002 — 2006
Bachelor of Fine Arts, emphasizing Advertising Design
Adrian Hogan's Convergys Corporation Experience May 2005 - June 2006
Job NonProfit Organization Management Professional
Industry Nonprofit Organization Management
Experience
Enterprise Rental Car December 2007 - December 2009
Convergy’s Corporation May 2005 - June 2006
Education
Southern University and Agricultural and Mechanical College at Baton Rouge 2002 — 2007
Bachelors, Business Management/Organizational Behavior
Enterprise Rental Car December 2007 - December 2009
Convergy’s Corporation May 2005 - June 2006
Education
Southern University and Agricultural and Mechanical College at Baton Rouge 2002 — 2007
Bachelors, Business Management/Organizational Behavior
Joe G. Preston's Convergys Corporation Experience June 2000 - August 2005
Job Experienced Executive @ Vendor Management
Industry Banking
Experience
Bank of America June 2014 - Present
Bank of America October 2010 - Present
Direct Energy February 2009 - April 2010
Alliance Data Systems August 2006 - February 2009
Charter Communications September 2005 - August 2006
Convergys Corporation June 2000 - August 2005
T Corporation August 1998 - June 2000
AT&T May 1997 - August 1998
AT&T February 1995 - July 1997
Southwestern Region July 1996 - May 1997
Skills
Employee Relations, Call Center, Product Marketing, Organizational..., Requirements Analysis, Vendor Management, Process Improvement, Call Centers, Outsourcing, Change Management, Training, Business Process..., Performance Management, Workforce Management, Customer Satisfaction, Management, Telecommunications, Analysis, Customer Experience, Leadership, Coaching, Customer Retention, Business Planning, Strategy, Strategic Planning, Banking, Project Planning, Budgets, Mergers & Acquisitions, Sales, Executive Management, Sales Management, Operations Management, CRM, Cross-functional Team..., Customer Service, Risk Management, Marketing, Business Analysis, Program Management, Team Building, Forecasting, BPO, Team Leadership, Business Development, Team Management, Business Process, Inbound Marketing, Telemarketing, Call Center Development
Education
Texas Tech University
Business Administration
Bank of America June 2014 - Present
Bank of America October 2010 - Present
Direct Energy February 2009 - April 2010
Alliance Data Systems August 2006 - February 2009
Charter Communications September 2005 - August 2006
Convergys Corporation June 2000 - August 2005
T Corporation August 1998 - June 2000
AT&T May 1997 - August 1998
AT&T February 1995 - July 1997
Southwestern Region July 1996 - May 1997
Skills
Employee Relations, Call Center, Product Marketing, Organizational..., Requirements Analysis, Vendor Management, Process Improvement, Call Centers, Outsourcing, Change Management, Training, Business Process..., Performance Management, Workforce Management, Customer Satisfaction, Management, Telecommunications, Analysis, Customer Experience, Leadership, Coaching, Customer Retention, Business Planning, Strategy, Strategic Planning, Banking, Project Planning, Budgets, Mergers & Acquisitions, Sales, Executive Management, Sales Management, Operations Management, CRM, Cross-functional Team..., Customer Service, Risk Management, Marketing, Business Analysis, Program Management, Team Building, Forecasting, BPO, Team Leadership, Business Development, Team Management, Business Process, Inbound Marketing, Telemarketing, Call Center Development
Education
Texas Tech University
Business Administration
Beverly Rieckhoff's Convergys Corporation Experience 1996 - 2010
Job HR Recruiter
Industry Human Resources
Experience
Retired September 2010 - Present
Convergys Corporation 1996 - 2010
Skills
Employee Engagement, PeopleSoft, Applicant Tracking..., Vendor Management, Recruiting, Employee Relations, Talent Acquisition, Onboarding, Talent Management, Performance Management, Call Centers, Screening, Human Resources, Benefits Negotiation, Employee Benefits, BPO, Technical Recruiting, Training, Employee Training, New Hire Orientations, HRIS, Sourcing, Deferred Compensation, Internet Recruiting, Workforce Planning
Education
PHR Certification
University of Cincinnati College of Business
Associate, Business Administration
Wilmington College, Cincinnati Branch
Human Resources Management
Retired September 2010 - Present
Convergys Corporation 1996 - 2010
Skills
Employee Engagement, PeopleSoft, Applicant Tracking..., Vendor Management, Recruiting, Employee Relations, Talent Acquisition, Onboarding, Talent Management, Performance Management, Call Centers, Screening, Human Resources, Benefits Negotiation, Employee Benefits, BPO, Technical Recruiting, Training, Employee Training, New Hire Orientations, HRIS, Sourcing, Deferred Compensation, Internet Recruiting, Workforce Planning
Education
PHR Certification
University of Cincinnati College of Business
Associate, Business Administration
Wilmington College, Cincinnati Branch
Human Resources Management
Mark Metschke's Convergys Corporation Experience May 1997 - December 2009
Job Software Development Engineer at CSG International
Industry Information Technology and Services
Experience
CSG International September 2014 - Present
Dell Services January 2011 - September 2014
Convergys Corporation May 1997 - December 2009
Education
Southeast Community College
ASSOCIATE OF APPLIED SCIENCE, COMPUTER PROGRAMMING
CSG International September 2014 - Present
Dell Services January 2011 - September 2014
Convergys Corporation May 1997 - December 2009
Education
Southeast Community College
ASSOCIATE OF APPLIED SCIENCE, COMPUTER PROGRAMMING
Kara Roberts's Convergys Corporation Experience September 2000 - May 2001
Job Fun Facilitator/ Assistant PreSchool Teacher
Industry Human Resources
Experience
e11 Studio Playschool March 2013 - Present
The Broadmoor February 2006 - May 2010
The Broadmoor September 2004 - February 2006
The Broadmoor May 2004 - September 2004
The Broadmoor September 2002 - May 2004
Maxim Healthcare Services October 2001 - October 2002
Maxim Healthcare Services October 2001 - February 2002
Convergys Corporation September 2000 - May 2001
Convergys Corporation October 1999 - September 2000
Skills
Hiring, Employee Relations, Customer Relations, Scheduling, Budgeting, Training & Development, Customer Service, Merchandising, Purchasing, Interviewing, Community Relations, Website Development, Marketing Strategy, Event Planning, Event Management, Coaching, Inventory Management, Menu Design, Spa, Hospitality Management, Healthcare, Retail Buying, Guest Satisfaction, Visual Merchandising, Newsletters, Issues Resolution, Deadline Oriented, Team Oriented, Policy Analysis, Presentation Development, Group Presentations
Education
Trinity University 1994 — 1998
B.A., Communication
e11 Studio Playschool March 2013 - Present
The Broadmoor February 2006 - May 2010
The Broadmoor September 2004 - February 2006
The Broadmoor May 2004 - September 2004
The Broadmoor September 2002 - May 2004
Maxim Healthcare Services October 2001 - October 2002
Maxim Healthcare Services October 2001 - February 2002
Convergys Corporation September 2000 - May 2001
Convergys Corporation October 1999 - September 2000
Skills
Hiring, Employee Relations, Customer Relations, Scheduling, Budgeting, Training & Development, Customer Service, Merchandising, Purchasing, Interviewing, Community Relations, Website Development, Marketing Strategy, Event Planning, Event Management, Coaching, Inventory Management, Menu Design, Spa, Hospitality Management, Healthcare, Retail Buying, Guest Satisfaction, Visual Merchandising, Newsletters, Issues Resolution, Deadline Oriented, Team Oriented, Policy Analysis, Presentation Development, Group Presentations
Education
Trinity University 1994 — 1998
B.A., Communication
Nick Kalti's Convergys Corporation Experience January 1998 - January 2001
Job Supervisor Synchronoss Indirect Program for Education at Work
Industry Telecommunications
Experience
Education at Work January 2015 - Present
VXI Global Solutions, LLC September 2014 - January 2015
StarTek October 2012 - September 2014
Cintas September 2012 - October 2013
Cintas April 2010 - July 2012
Cintas April 2009 - April 2010
Cintas January 2008 - January 2010
Cintas January 2001 - January 2008
Convergys Corporation January 1998 - January 2001
Convergys 1996 - 2001
Skills
Market Research, Marketing Research, Customer Satisfaction, Customer Loyalty, Cold Calling, Team Building, Sales Process, Strategic Planning, Marketing Strategy, Sales, Time Management, Management, Customer Experience, Customer Service, Training, Account Management, Leadership, Process Improvement, Customer Retention, Team Leadership
Education
University of Cincinnati College
Bachelor of Science, Marketing
University of Cincinnati 1988 — 1992
BS, Marketing
University of Cincinnati College 1984 — 1992
Bachelor's degree, Marketing
Convergys University
Education at Work January 2015 - Present
VXI Global Solutions, LLC September 2014 - January 2015
StarTek October 2012 - September 2014
Cintas September 2012 - October 2013
Cintas April 2010 - July 2012
Cintas April 2009 - April 2010
Cintas January 2008 - January 2010
Cintas January 2001 - January 2008
Convergys Corporation January 1998 - January 2001
Convergys 1996 - 2001
Skills
Market Research, Marketing Research, Customer Satisfaction, Customer Loyalty, Cold Calling, Team Building, Sales Process, Strategic Planning, Marketing Strategy, Sales, Time Management, Management, Customer Experience, Customer Service, Training, Account Management, Leadership, Process Improvement, Customer Retention, Team Leadership
Education
University of Cincinnati College
Bachelor of Science, Marketing
University of Cincinnati 1988 — 1992
BS, Marketing
University of Cincinnati College 1984 — 1992
Bachelor's degree, Marketing
Convergys University
Karen Tesarz's Convergys Corporation Experience January 2008 - January 2012
Job Sr IT Project Manager
Industry Information Technology and Services
Experience
Ranstand Technologies January 2012 - Present
Convergys March 2008 - Present
Convergys Corporation January 2008 - January 2012
Wachovia Bank January 1999 - January 2007
EDS Corporation January 1998 - January 1999
IBM Retail Solutions January 1984 - January 1998
IBM Corporation January 1981 - January 1984
IBM Corporation January 1978 - January 1981
Skills
Technical Support, Software Documentation, Business Requirements, Business Intelligence, Change Management, Telecommunications, Troubleshooting, Team Leadership
Education
The George Washington University 1997 — 1998
Masters, Project Management
Ranstand Technologies January 2012 - Present
Convergys March 2008 - Present
Convergys Corporation January 2008 - January 2012
Wachovia Bank January 1999 - January 2007
EDS Corporation January 1998 - January 1999
IBM Retail Solutions January 1984 - January 1998
IBM Corporation January 1981 - January 1984
IBM Corporation January 1978 - January 1981
Skills
Technical Support, Software Documentation, Business Requirements, Business Intelligence, Change Management, Telecommunications, Troubleshooting, Team Leadership
Education
The George Washington University 1997 — 1998
Masters, Project Management
Sammy Pradhan - ITIL's Convergys Corporation Experience January 2001 - January 2006
Job Application Management Operations and Production Support; Configuration, Release & Deployment Management
Industry Information Technology and Services
Experience
Freddie Mac August 2011 - Present
Freddie Mac October 2010 - July 2011
PBOCS Project at Census Bureau November 2009 - September 2010
Computer Sciences Corporation - OFACS Project at Federal Communications Commission, Washington, DC December 2006 - October 2009
Convergys Corporation January 2001 - January 2006
Digital Creators January 2000 - January 2001
Skills
Software Configuration..., Software Deployment, Release Management, ClearCase, ClearQuest, Subversion, Application Lifecycle..., Problem Management, Problem Analysis, Problem Solving, Customer Oriented, Ant, BMC Remedy, Autosys, Eclipse, J2EE Web Services, Java, MSQL, Oracle SQL, Sybase, Weblogic, Weblogic Administration, IIS, Oracle Application..., Tomcat, HTML, SQL, PL/SQL, JavaScript, Production Support, Production Managment, Incident Management, Incident Investigation, Business Process..., Application Monitoring, Oracle, SDLC, Integration, Agile Methodologies, Databases, Scrum, WebLogic
Education
CIO University and George Washington University 2006 — 2009
CIO Certificate, Information Technology (MSIST)
The George Washington University 2006 — 2009
Master of Science, Information Systems
Clark University (Computer Career Institute) 2000 — 2000
Certificate Course for Oracle DBA
Wheeling Jesuit University 1994 — 1998
Bachelor of Science, Computer Science - Minor in Math
Freddie Mac August 2011 - Present
Freddie Mac October 2010 - July 2011
PBOCS Project at Census Bureau November 2009 - September 2010
Computer Sciences Corporation - OFACS Project at Federal Communications Commission, Washington, DC December 2006 - October 2009
Convergys Corporation January 2001 - January 2006
Digital Creators January 2000 - January 2001
Skills
Software Configuration..., Software Deployment, Release Management, ClearCase, ClearQuest, Subversion, Application Lifecycle..., Problem Management, Problem Analysis, Problem Solving, Customer Oriented, Ant, BMC Remedy, Autosys, Eclipse, J2EE Web Services, Java, MSQL, Oracle SQL, Sybase, Weblogic, Weblogic Administration, IIS, Oracle Application..., Tomcat, HTML, SQL, PL/SQL, JavaScript, Production Support, Production Managment, Incident Management, Incident Investigation, Business Process..., Application Monitoring, Oracle, SDLC, Integration, Agile Methodologies, Databases, Scrum, WebLogic
Education
CIO University and George Washington University 2006 — 2009
CIO Certificate, Information Technology (MSIST)
The George Washington University 2006 — 2009
Master of Science, Information Systems
Clark University (Computer Career Institute) 2000 — 2000
Certificate Course for Oracle DBA
Wheeling Jesuit University 1994 — 1998
Bachelor of Science, Computer Science - Minor in Math
Mary Elizabeth (Liz) Crowder's Convergys Corporation Experience August 2005 - July 2009
Job Temporary Administrative Assistant at TransFirst LLC
Industry Financial Services
Experience
TransFirst LLC Temporary Administrative AssistantTransFirst LLCJanuary 2011 - March 2011
CONVERGYS CORPORATION August 2005 - July 2009
ROSE WOODS REMODELING October 2003 - July 2005
TIAN SOFTWARE April 2002 - October 2003
NAVIDEC, INC. December 1999 - April 2002
Education
Texas Woman's University 1970 — 1974
B. S., Communications and Business
TransFirst LLC Temporary Administrative AssistantTransFirst LLCJanuary 2011 - March 2011
CONVERGYS CORPORATION August 2005 - July 2009
ROSE WOODS REMODELING October 2003 - July 2005
TIAN SOFTWARE April 2002 - October 2003
NAVIDEC, INC. December 1999 - April 2002
Education
Texas Woman's University 1970 — 1974
B. S., Communications and Business
Estelle Hurwitch's Convergys Corporation Experience 1990 - 1997
Job Mills Creek Gardens and Antiques
Industry Retail
Experience
Mills Creek Gardens & Antiques January 2011 - Present
Convergys Corporation 1990 - 1997
Skills
Merchandising, Project Management, Public Relations, Microsoft Excel, Strategic Planning, Microsoft Word, Editing
Education
University of Central Florida 1982 — 1987
Journalism/Technical Writing
University of Central Florida 1982 — 1987
B. A. Communication, Minor in Technical Writing, Journalism
Mills Creek Gardens & Antiques January 2011 - Present
Convergys Corporation 1990 - 1997
Skills
Merchandising, Project Management, Public Relations, Microsoft Excel, Strategic Planning, Microsoft Word, Editing
Education
University of Central Florida 1982 — 1987
Journalism/Technical Writing
University of Central Florida 1982 — 1987
B. A. Communication, Minor in Technical Writing, Journalism
Eugene Mulhern's Convergys Corporation Experience January 2000 - January 2004
Job Experienced Customer Support Professional
Industry Consumer Services
Experience
Farmer’s Insurance January 2005 - January 2011
AIG January 2004 - January 2005
CONVERGYS CORPORATION January 2000 - January 2004
EFFRON ENTERPRISES, INC January 1996 - January 2000
Education
Sullivan County Community College 1992 — 1994
A.A.S, Paralegal Studies
Sullivan County Community College
AAS, Paralegal Studies
Farmer’s Insurance January 2005 - January 2011
AIG January 2004 - January 2005
CONVERGYS CORPORATION January 2000 - January 2004
EFFRON ENTERPRISES, INC January 1996 - January 2000
Education
Sullivan County Community College 1992 — 1994
A.A.S, Paralegal Studies
Sullivan County Community College
AAS, Paralegal Studies
Darin Everett's Convergys Corporation Experience April 2000 - December 2003
Job Human Resources Manager at Adams 12 Five Star Schools
Industry Primary/Secondary Education
Experience
Adams 12 Five Star Schools October 2014 - Present
Denver Public Schools March 2012 - October 2014
Cherry Creek Schools June 2007 - March 2012
Colorado Springs Harrison District 2 Schools January 2004 - May 2007
Convergys Corporation April 2000 - December 2003
Skills
Recruiting, Onboarding, Team Building, Leadership, Talent Management, Crystal Reports, HRIS, Performance Management, Staff Development, Employee Relations, Team Leadership, Human Resources, Coaching, Employee Benefits, Leadership Development
Education
Towson University
Bachelor's, Business Administration
Adams 12 Five Star Schools October 2014 - Present
Denver Public Schools March 2012 - October 2014
Cherry Creek Schools June 2007 - March 2012
Colorado Springs Harrison District 2 Schools January 2004 - May 2007
Convergys Corporation April 2000 - December 2003
Skills
Recruiting, Onboarding, Team Building, Leadership, Talent Management, Crystal Reports, HRIS, Performance Management, Staff Development, Employee Relations, Team Leadership, Human Resources, Coaching, Employee Benefits, Leadership Development
Education
Towson University
Bachelor's, Business Administration
Kelly Bonds, PHR's Convergys Corporation Experience March 1999 - October 2003
Job Small Business Owner at Surfside Fundraising
Industry Fund-Raising
Experience
SurfSide Fundraising March 2014 - Present
Thirty-One Gifts October 2010 - Present
Advanced Medical Personnel Services Inc. July 2012 - March 2014
Manheim December 2006 - July 2012
Boston Whaler March 2005 - December 2006
Convergys March 1997 - November 2005
Conergys October 2003 - August 2005
Convergys Corporation March 1999 - October 2003
Kelly Services, Inc March 1997 - March 1999
Skills
PHR, Employee Relations, Employment Law, HRIS, Onboarding, Performance Management, New Hire Orientations, Human Resources, PeopleSoft, Kronos, Payroll, Employee Training, Management, Project Management, Event Planning, Employee Benefits, Benefits Administration, Deferred Compensation, Talent Acquisition, Employee Engagement, Recruiting, Organizational..., Talent Management, Interviews, FMLA, Training, SPHR, Hiring, ADP Payroll, Policy
Education
Stetson University 1994 — 1997
Bachelors Business Administration, Management
Stetson University 1994 — 1997
Bachelor of Business Administration, Management; Human Resources Management
South Plantation High School 1990 — 1994
University of Central Florida
SurfSide Fundraising March 2014 - Present
Thirty-One Gifts October 2010 - Present
Advanced Medical Personnel Services Inc. July 2012 - March 2014
Manheim December 2006 - July 2012
Boston Whaler March 2005 - December 2006
Convergys March 1997 - November 2005
Conergys October 2003 - August 2005
Convergys Corporation March 1999 - October 2003
Kelly Services, Inc March 1997 - March 1999
Skills
PHR, Employee Relations, Employment Law, HRIS, Onboarding, Performance Management, New Hire Orientations, Human Resources, PeopleSoft, Kronos, Payroll, Employee Training, Management, Project Management, Event Planning, Employee Benefits, Benefits Administration, Deferred Compensation, Talent Acquisition, Employee Engagement, Recruiting, Organizational..., Talent Management, Interviews, FMLA, Training, SPHR, Hiring, ADP Payroll, Policy
Education
Stetson University 1994 — 1997
Bachelors Business Administration, Management
Stetson University 1994 — 1997
Bachelor of Business Administration, Management; Human Resources Management
South Plantation High School 1990 — 1994
University of Central Florida
Barbara Rock's Convergys Corporation Experience 2007 - August 2012
Job Marketing Coordinator at LEO A DALY
Industry Program Development
Experience
LEO A DALY September 2013 - Present
Convergys Corporation 2007 - August 2012
Convergys Corporation 2005 - 2007
Convergys Corporation 1990 - 2005
Omaha World-Herald 1982 - 1990
Skills
Project Coordination, Proposal Writing, Problem Solving, Business Strategy, Call Center, Outsourcing, Contact Centers, Service Delivery, Customer Experience, RFP, Team Management, Customer Care, Customer Service, Call Centers, Project Management, Leadership, Sales Operations, Strategic Planning, Project Planning, Sales, Contract Negotiation, Program Management, Six Sigma, Vendor Management, Team Leadership, Cross-functional Team..., Management, Customer Retention, Customer Satisfaction, Process Improvement, Operations Management, Training, Business Analysis, Business Development
Education
University of Iowa
Bachelor of Arts (B.A.), Journalism
LEO A DALY September 2013 - Present
Convergys Corporation 2007 - August 2012
Convergys Corporation 2005 - 2007
Convergys Corporation 1990 - 2005
Omaha World-Herald 1982 - 1990
Skills
Project Coordination, Proposal Writing, Problem Solving, Business Strategy, Call Center, Outsourcing, Contact Centers, Service Delivery, Customer Experience, RFP, Team Management, Customer Care, Customer Service, Call Centers, Project Management, Leadership, Sales Operations, Strategic Planning, Project Planning, Sales, Contract Negotiation, Program Management, Six Sigma, Vendor Management, Team Leadership, Cross-functional Team..., Management, Customer Retention, Customer Satisfaction, Process Improvement, Operations Management, Training, Business Analysis, Business Development
Education
University of Iowa
Bachelor of Arts (B.A.), Journalism
Teresa A. Wilson's Convergys Corporation Experience February 2000 - August 2007
Job Legal Secretary at Porter Wright Morris & Arthur LLP
Industry Law Practice
Experience
Porter Wright Morris & Arthur LLP August 2007 - Present
Convergys Corporation February 2000 - August 2007
Frost Brown Todd July 1979 - February 2000
Education
University of Cincinnati College of Business 1977 — 1979
Legal Secretarial Technology
Porter Wright Morris & Arthur LLP August 2007 - Present
Convergys Corporation February 2000 - August 2007
Frost Brown Todd July 1979 - February 2000
Education
University of Cincinnati College of Business 1977 — 1979
Legal Secretarial Technology
Adam Prows's Convergys Corporation Experience November 2005 - June 2006
Job Attended Strayer University
Industry Telecommunications
Experience
Verizon Wireless July 2006 - October 2014
Convergys Corporation November 2005 - June 2006
Education
Strayer University 2010 — 2010
Pima Community College 2008 — 2009
A+ CERTIFICATION, A+ CERTIFICATION
Stevens Henager College 2002 — 2004
Bachelor of Science Degree, Business Administration; accounting and finance
Stevens-Henager College 2002 — 2004
Business Administration, Accounting and Finance
Verizon Wireless July 2006 - October 2014
Convergys Corporation November 2005 - June 2006
Education
Strayer University 2010 — 2010
Pima Community College 2008 — 2009
A+ CERTIFICATION, A+ CERTIFICATION
Stevens Henager College 2002 — 2004
Bachelor of Science Degree, Business Administration; accounting and finance
Stevens-Henager College 2002 — 2004
Business Administration, Accounting and Finance
Convergys
CommVault
CommVault Systems
Convergys Inc.
CommVault Systems Inc
Covergys
CVLT