Optum Company
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2,147 Optum employees in database. Find out everything there's to know about Optum employees. We offer you a great deal of unbiased information from the internal database, personal records, and many other details that might be of interest to you.
Optum Employees
Optum September 2013 - Present
Irving Convention Center October 2012 - November 2013
Gateway Learning Center May 2010 - July 2012
Wells Fargo October 2008 - July 2010
Skills
Hospitality Management, Hospitality, Hospitality Industry, Hotels, Event Planning, Food & Beverage, Revenue Analysis, Catering, Meeting Planning, New Hire Orientations
Education
Everest College-Dallas 2005 — 2006
Medical/Clinical Assistant
Winfree Academy Lewisville 2001 — 2003
Sam Houston High School
UnitedHealth Group June 2015 - Present
Optum December 2013 - Present
Skills
Customer Service, Microsoft Excel, Administrative..., Medicare, Microsoft Word, Invoicing, Medicaid, Medical Coding, Inpatient, Filing, PowerPoint, Managed Care, Informatics, Telephone Skills, Accounts Receivable, Healthcare, Outlook, Data Entry, Process Improvement, Team Building, Event Planning, Insurance, Training, Management
Education
South University 2008 — 2013
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
Fairmont State College 1993 — 1997
Associates Degree, Business Administration and Management, General
West Virginia University 1986 — 1990
Bachelor of Business Administration (B.B.A.)
Optum November 2010 - Present
Skills
Program Management, Data Warehouse..., SQL, Business Analysis, Databases, Data Analysis, Entrepreneurship, SDLC, Process Improvement, Microsoft Office, Agile Methodologies
Education
Fisk University 1992 — 1997
BS, Computer Science
BMS Practice Solutions May 2014 - Present
Optum January 2010 - May 2014
Minute Clinic July 2009 - January 2010
Prime Therapeutics November 2008 - July 2009
Sedgwick January 2004 - October 2008
United States Postal Service June 1998 - October 2001
Skills
Health Insurance, Claim, Claims Management, HIPAA, Insurance, Risk Management, 10 Key, Medical Terminology, Customer Service, Medical Billing, Disability Insurance, White Belt, Outlook, Microsoft Excel, Microsoft Office, Microsoft Word, Windows 7, Data Entry, Juris, Subrogation, Call Centers, Mail Sorting
Education
Penn Foster 2011 — 2012
Diploma, Automotive Repair Technician
Globe University-Woodbury 2008 — 2010
Health and Physical Education/Fitness
Roseville Area High School 1993 — 1996
Optum September 2014 - Present
OptumHealth May 2012 - Present
OptumHealth September 2011 - June 2012
OptumHealth July 2008 - September 2011
CIGNA July 2006 - July 2008
Skills
Call Center, Healthcare, Data Analysis, Medicare, Customer Service, HIPAA, Health Insurance, Healthcare Information..., Software Documentation, Outlook, Process Improvement, Microsoft Excel, Microsoft Office, Access, Strategic Planning, Project Management, Business Process
Education
Eastern Connecticut State University 2002 — 2006
Bachelor's degree, Sports Management, 3.05
Optum April 2014 - Present
Optum March 2012 - April 2014
Optum May 2010 - March 2012
CVS/Caremark March 2009 - May 2010
CVS/Caremark April 2007 - March 2009
University of Illinois at Chicago - Psychiatry January 2006 - March 2007
Audience Measurement & Analytics January 2004 - October 2004
Borland 2002 - 2002
Skills
Data Analysis, Business Planning, Pharmacy Benefit..., Pharmacy, Project Management, Business Intelligence, Analysis, Hospitals, Business Analysis, SAS, Database Queries, Healthcare Information..., Oracle, Strategic Planning, Healthcare, Managed Care, Access, Cross-functional Team..., Software Documentation, HIPAA, SDLC, Process Improvement, Visio, Vendor Management, Management, Analytics
Education
University of Illinois at Chicago 2005 — 2006
MBA, Finance
Gujarat University 1998 — 2003
BSC(IT) & MSC(IT), Computer Science
MK Higher Secondary School 1996 — 1998
Amrit Jyoti High School 1983 — 1996
Optum 2014 - Present
Thomson Reuters June 2013 - June 2014
Gustavus Adolphus College September 2010 - May 2013
Thomson Reuters May 2012 - August 2012
Gertens Garden Center and Nursery April 2009 - June 2012
AERO Systems Engineering, Inc. March 2010 - June 2010
Skills
Leading Agile Teams, Strong Analytical and..., Strong Oral, Written..., Eagle Scout, CAPM (Certified..., Outstanding Letter of..., Teamwork, Project Management
Education
Gustavus Adolphus College 2010 — 2014
Bachelor's degree, Physics and Management Double Major, Senior
Healthcare Technology Ventures 2006 - Present
SmileCareClub 2015 - Present
emids 2014 - 2015
Abe's Garden 2013 - 2015
Simplex Healthcare 2010 - 2013
Optum 2006 - 2010
Permanent General 2005 - 2006
Investment Scorecard 2000 - 2005
INVEST Financial Services 1997 - 2000
First American National Bank 1992 - 1997
Skills
Process Improvement, Business Intelligence, Business Analysis, SDLC, Disaster Recovery, Executive Level..., Leadership, Project Management, Management, Vendor Management, Security, IT Strategy, IT Management, Software Documentation, Healthcare Information..., Agile Methodologies, Telecommunications, Cloud Computing, Requirements Analysis, Team Building, Networking, Strategic Planning, Program Management, Software Project..., Integration, Software Development, Data Center, Databases, Enterprise Architecture, Systems Analysis, Data Warehousing, Database Design, Information Technology, Scrum, HIPAA, Project Portfolio..., Data Modeling, System Administration, Agile Project Management
Education
Waverly Central High School 1973 — 1977
Lakeview Elementary 1965 — 1973
St. Andrews Kindergarten 1964 — 1965
Abbey of Gethsemani
Andersonville Theological Seminary
ThM, Theology
Georgia Institute of Technology
Nuclear Engineering
Middle Tennessee State University
BS, Mathematics / Computer Science
United States Naval Academy
Systems Engineering
University of Notre Dame - Mendoza College of Business
Advanced Intercultural Management
Optum May 2015 - Present
IPC The Hospitalist Company, Inc. July 2014 - October 2014
NextCare Urgent Care January 2014 - June 2014
El Rio Health Center August 2013 - December 2013
Carondelet Health Network, St. Joseph's Hospital August 2006 - August 2011
El Dorado Hospital July 2000 - July 2006
Kent General Hospital-Bayhealth Medical Center June 1999 - June 2000
Skills
Nursing, Critical Care, Patient Education, ACLS, Hospitals, Healthcare, ICU, Physicians, Medical Terminology, Acute Care, Nursing Education, Pediatrics, BLS, Inpatient, EHR, Cpr Certified, Patient Safety, CCU, Wellness, Medicine, Health Education, HIPAA, Patient Advocacy, Cerner, Medical/Surgical, Telemetry, Clinical Research, Medicaid, Identify age specific..., Order, perform, and..., Analyze & interpret..., Develop appropriate..., Prescribe medications,..., Prescribe medications..., Develop Tx plan based..., Diagnose and treat..., Counsel patients about..., Counsel patients re:..., Recommend interventions..., Collaborate with other..., Assess patients'..., Monitor all aspect of..., Healthcare Management, EMR, Medical-Surgical, CPR Certified
Education
University of Phoenix 2010 — 2013
Master's degree, Family Nurse Practitioner, 3.97
Grand Canyon University 2007 — 2008
Bachelor's degree, Nursing, 4.0
Wesley College 1997 — 1999
Associate of Science (A.S.), Registered Nursing/Registered Nurse, 4.0-Graduated with Honors
Western Oklahoma State College 1995 — 1996
Prerequisites for nursing completed: 38, 4.0
Optum December 2011 - Present
The Latin School of Chicago August 2011 - October 2011
Erikson Institute July 2008 - September 2010
Jane Addams Hull House Association 2002 - 2008
Jane Addams Hull House Association 2002 - 2008
Skills
Crisis Intervention, Psychotherapy, Mental Health Counseling, Group Therapy, Adolescents, Family Therapy, Social Services, Psychology, CBT, Treatment, Therapists, Medicaid, Managed Care, Counseling Psychology, Program Development, Mental Health, Healthcare, Behavioral Health, Case Management, Interventions
Education
Eastern Illinois University 1985 — 1990
Master of Science (M.S.), Community Counseling
ComPsych February 2015 - Present
Linda Mahoney, MFT and Coaching June 2014 - Present
Casa Serena Eating Disorders Program July 2014 - November 2014
Optum February 2014 - July 2014
Optum Behavioral Solutions August 2005 - February 2014
Kaiser Permanente, Sequoia Hospital 2008 - 2011
Pyramid Alternatives September 2002 - March 2006
County of San Mateo September 1997 - February 2006
Family Service Agency of San Mateo County September 1991 - July 2002
Caminar, Inc. February 1999 - October 1999
Skills
Behavioral Health, Mental Health, Crisis Intervention, Motivational..., Psychotherapy, Group Therapy, Case Managment, Adolescents, Family Therapy, Adults, Treatment, CBT, Mental Health Counseling, Counseling Psychology, Anger Management, Chemical Dependency, Psychology, Life Transitions, Mindfulness, Self-esteem, Addiction Recovery, Play Therapy, Dual Diagnosis, Clinical Research, Psychological Assessment, Clinical Psychology, Meditation, Behavior Modification, Body Image, Coaching, Prevention, Weight Management, Wellness Coaching, Managed Care, Adolescent Therapy, Child Development, Cognition, Wellness, Substance Use Disorders, Health Education, Nutritional Counseling, Child Therapy, Harm Reduction, Compassion, Cognitive Therapy, Mindfulness-based..., Parent Education, Psychosocial, Individual Counselling, Stress Management
Education
JFK University 2006 — 2008
Certificate, Eating Disorders
San Francisco State University 2001 — 2002
Master of Arts (M.A.), School Counseling/Pupil Personnel Services Credential
San Francisco State University 1995 — 1998
Master of Science (MS), Marriage, Family and Child Counseling
San Francisco State University 1991 — 1994
Bachelor of Arts (B.A.), Psychology/Holistic Health
Skyline College 1987 — 1991
Associate of Arts (AA), Liberal Arts and Sciences, General Studies and Humanities
Gonzaga University 1979 — 1981
Psychology
Florida Atlantic University August 2012 - Present
Pro3 Solutions January 2010 - Present
All Points Risk Assessment, LLC January 2010 - Present
Jack Henry & Associates August 2006 - June 2012
Wachovia Corporation April 2001 - July 2006
Optum August 1999 - November 2000
DBS Systems (DST Innovis) August 1998 - August 1999
Transamerica Reinsurance October 1995 - August 1998
Skills
Program Management, Business Process..., PMP, Process Improvement, Management Consulting, Proposal Writing, MS Project, Project Management, Leadership, Strategy, Operations Management, Leadership Development, Public Speaking, Software Project..., Team Building, Management, Training, Mentoring, Strategic Planning, Executive Coaching, Research, Testing, E-Learning, Team Performance, SharePoint, Coaching, Project Portfolio..., Business Analysis, Risk Management, Project Coaching, Communications..., Process Consulting, PMO, Project Planning, IT Strategy, Resource Management, Business Process, Online Training, Conference Speaking, Process Consultation, Analysis
Education
Florida Atlantic University 2012 — 2016
Doctor of Philosophy (PhD), Business Administration and Management, General
University of Phoenix 2010 — 2011
Doctor Business Administration, not completed
University of North Carolina at Charlotte - Belk College of Business 1997 — 2001
MBA, Information Technology
University of North Carolina at Chapel Hill 1990 — 1994
BA, Science Education / Physics
East Mecklenburg High School 1987 — 1990
UnitedHealth Group June 2015 - Present
Gustavus Finance Club 2012 - May 2015
Optum June 2014 - August 2014
Hagen Financial Advantage January 2014 - May 2014
Brunswick Zone May 2010 - April 2014
YMCA June 2012 - August 2013
Skills
Microsoft Excel, PowerPoint, Public Relations, Leadership, Microsoft Word, Public Speaking, Creative Problem Solving, Teamwork, Customer Service, Critical Thinking, Communication
Education
Gustavus Adolphus College 2011 — 2015
Bachelor of Arts (BA), Financial Economics
Coon Rapids High School 2007 — 2011
Optum 2003 - Present
Magellan Behavioral Health 1999 - 2003
Kaiser Permanente August 1995 - August 1998
Emory School of Medicine 1990 - 1991
Education
Emory University 1985 — 1991
Ph.D., Clinical Psychology
Vanderbilt University 1980 — 1984
BS, Psychology
Vanderbilt University 1980 — 1984
BA, Psychology
Optum June 2013 - Present
Group Health Cooperative September 1997 - January 2013
Northrop Grumman Corporation April 1988 - August 1997
Skills
Data Analysis, Data Management, SAS programming, Supervisory Experience, SAS, Statistics, Data Mining, Data Warehousing, Database Design, Data Integration, Epidemiology, Databases, SQL, Public Health, Access, Healthcare, Cross-functional Team..., Clinical Research, Data Modeling, Healthcare Analytics, Clinical Analytics, Data Analytics, Health Research, Leadership, R, Unix, Requirements Analysis, SAS Base, Business Objects, Health Services Research, Analysis, Clinical Trials, Business Intelligence, Data Quality, Healthcare Information..., Statistical Computing, Analytics, Programming, Research, HIPAA, Software Documentation, SAS Programming
Education
Eastern New Mexico University
Bachelor of Science (BS), Mathematics and Computer Science
Optum August 2013 - Present
Henry Ford Health System January 2013 - August 2013
St. Joseph Mercy Hospital May 2011 - January 2013
Ferris State University August 2011 - May 2012
Henry Ford Health System 2012 - 2012
Chelsea Community Hospital May 2011 - August 2011
Skills
Informatics, Customer Service, GoLive, Microsoft Excel, Hospitals, Time Management, Critical Thinking, Leadership
Education
Ferris State University 2007 — 2011
BS, Communication, Public Relations, Sport Communication
Optum September 2013 - Present
WellPoint June 1999 - August 2013
Towers Perrin August 1997 - June 1999
Skills
Health Insurance, Insurance, Actuarial Science, Medicare, Managed Care, Data Analysis, Employee Benefits, Business Analysis, Risk Management, Business Intelligence, HIPAA, Underwriting, Process Improvement, Healthcare, Claim, Life Insurance, Analytics, Health Policy
Education
Georgia State University 1984 — 1987
BS, Mathematics, Actuarial
Middlebury
The Boston Consulting Group March 2007 - Present
Viewlocity January 1999 - November 2006
Optum December 1997 - December 1998
Skills
Management Consulting, Business Planning, Telecommunications, Leadership, Business Strategy, Emerging Technologies, Sales, Entrepreneurship, Product Management, Strategic Planning, Strategy, Management, Business Development, Program Management, Lean Operations, Competitive Analysis, Project Planning, Lean Six Sigma, Strategic Partnerships, Enterprise Software, Agile Project Management, Business Analysis, Negotiation, Cross-functional Team..., Private Equity, Process Improvement, Vendor Management, Due Diligence, Scrum, Valuation, Mergers & Acquisitions, Product Marketing, Strategic Consulting, Analysis, CRM, Lean Management, Agile Methodologies, Marketing Strategy, Agile Web Development, Start-ups, Project Management, SaaS, Business Process...
Education
Duke University - The Fuqua School of Business 2004 — 2006
MBA
Duke University
BSEE, Electrical Engineering and Computer Science
Richardson High
Optum 2012 - 2014
Skills
Customer Service, Healthcare
Education
Fashion Institute of Technology
Optum April 2014 - Present
OptumInsight November 2012 - April 2014
OptumInsight January 2011 - November 2012
Seth Grad Home Improvement, LLC June 2007 - January 2011
Georgia Department of Audits and Accounts September 1997 - June 2007
Skills
Auditing, Accounting, Internal Controls, Process Improvement, Analysis, SAS programming, Oracle SQL, Oracle PL/SQL..., Revenue Recognition, Business Analysis, Budgets, Account Reconciliation, Visio, Financial Analysis, Data Analysis, Medicaid, Internal Audit, IT Audit, Business Intelligence, Change Management, Management Consulting, Project Management, Financial Accounting, Strategy, Analytics, Fraud, Sarbanes-Oxley Act, Business Process..., Financial Reporting, SAS, Software Documentation, Insurance, Cognos
Education
Florida State University - College of Business 1992 — 1997
Masters, Accounting
Optum 2013 - Present
UnitedHealth Group 2011 - 2013
Crowswood Consulting June 2009 - December 2011
The Loft January 2010 - September 2011
Marathon Multimedia June 2008 - June 2009
Hunt Adkins January 2008 - March 2008
Hoffman Communications January 2006 - November 2007
Juntunen Group April 2003 - December 2005
Independent Consultant (Self-employed) June 2000 - April 2003
Sixty Foot Spider April 1999 - June 2000
Skills
CSS, JavaScript, PHP, ActionScript, XML, Rally, Business Analysis, Scrum, HTML, MySQL, Agile Methodologies, User Interface Design, SQL, User Experience, Multimedia, Testing, Program Management, Software Development
Education
Duke University 1974 — 1979
Ph.D., Zoology
New College 1971 — 1974
BA, Biology
OPTUM September 2014 - Present
OPTUM July 2012 - September 2014
FCMA February 2005 - July 2012
UDS Marketing January 2000 - May 2007
Skills
Windows, Microsoft Excel, English, Microsoft Office, Microsoft Word, Customer Service, PowerPoint, Research, Outlook, Teaching, Photoshop, Public Speaking, Coaching, Sales Management, Sales Operations, Team Motivation, Key Performance..., Conversion Optimization, Linkvision Reporting, Kronos WFC, Human Resources, Healthcare, Financial Services, Money Management, Licensed to Sell..., Integrity Management, Compassion, Customer-focused Service, Performance Improvement, Sales, Team Building, Training, Leadership, Management, Strategic Planning
Education
Florida Metropolitan University 1997 — 1999
Associate's degree, Criminal Justice/Law Enforcement Administration
RedBrick Health April 2014 - Present
Optum July 2013 - February 2014
OptumHealth January 2008 - July 2013
Deluxe Corporation March 2007 - January 2008
Ingenix January 2004 - January 2007
TPD Consulting (3M Partner) January 2002 - January 2004
Deluxe Corporation January 1996 - January 2002
Deluxe Corporation June 1987 - January 1996
Skills
Product Management, Product Marketing, Product Development, Product Launch, Healthcare, Development of..., Business Strategy, Population Health, Disease Management, Healthcare Management, Marketing Strategy, Account Management, Business Planning, Business Development, Sales Management, Analytics, Integrated Marketing, Strategy
Education
University of St. Thomas - Opus College of Business 1997 — 1999
MBA, Marketing
Gustavus Adolphus College 1983 — 1987
BA, Business Admin
Optum September 2015 - Present
Optum July 2011 - September 2015
United Health Group October 2010 - July 2011
The Regence Group April 2005 - October 2010
Skills
Medicare, Healthcare, Medicaid, Call Center, Medicare Part D, HIPAA, Managed Care, Process Improvement, Visio, Health Insurance, Data Entry, Insurance, Lotus Notes, Healthcare Management, Customer Service, Call Centers
Education
Florida Institute of Technology 2009 — 2013
BA, Healthcare Administration
Curtis High School
Lockheed Martin December 2014 - Present
Optum May 2011 - Present
Vangent, Inc. April 2010 - May 2011
Northrop Grumman September 2007 - April 2010
Teradata September 2005 - September 2007
Panomics March 2004 - July 2005
Dharmacon December 2002 - December 2003
Pyrosequencing, Inc. March 2000 - December 2002
Eastman Kodak 1985 - 1997
Skills
Business Development, Strategic Planning, Cross-functional Team..., Solution Selling, Program Management, Business Strategy, Business Process..., Management, Sales Operations, Training, Sales, Business Intelligence, Project Management, Team Building, Strategic Partnerships, Management Consulting, Proposal Writing, Start-ups, Sales Management, Leadership, Business Analysis, Process Improvement, Negotiation, Strategy, Integration, P&L Management, Go-to-market Strategy
Education
Eastern University 1996 — 1998
MBA
Howard University 1974 — 1979
BS
Optum May 2014 - Present
BlueCrossBlueShield of Florida September 2010 - May 2014
Florida Blue March 2008 - September 2010
Florida Blue February 2006 - March 2008
Florida Blue February 2000 - February 2006
Florida Blue December 1998 - February 2000
Florida Blue June 1997 - December 1998
Skills
Enterprise Architecture, Business Analysis, Vendor Management, Business Process..., SDLC, Visio, Project Management, SharePoint, Process Improvement, SOA, Requirements Analysis, Requirements Gathering, Integration, Business Intelligence, HIPAA, Healthcare, Program Management, Strategic Planning, Strategy, Management, Leadership, Cross-functional Team..., Team Building
Education
Florida State University 1997 — 1999
MS, Information Studies
Flagler College 1995 — 1997
BA, History
Optum November 2013 - Present
OGS Order Green Supply LLC January 2013 - November 2013
Credo Reference April 2011 - 2012
Accucoms August 2010 - June 2011
Wolters Kluwer March 2008 - 2010
Medstat~Thomson Healthcare February 2005 - April 2008
Dialog~Thomson Scientific March 2005 - January 2008
The Abreon Group August 2004 - February 2005
Wolters Kluwer September 1997 - August 2004
Skills
Publishing, Solution Selling, Sales Management, Account Management, Consultative Selling, Salesforce.com, New Business Development, Trade Shows, Key Account Management, Copyright Management, Healthcare IT Sales, Copyright Law, Selling, Marketing, Competitive Analysis, Sales Operations, Sales, Customer Retention, Sales Presentations, Lead Generation, Strategic Partnerships, Negotiation, E-commerce, E-Learning, Construction, Consulting, Supervisory Skills, Customer Service, Customer Satisfaction, Market Research, Sales Process, Business Development, B2B, Direct Marketing, Leadership, Online Marketing, CRM, Email Marketing, Information Technology, SaaS, Cold Calling, Direct Sales, Marketing Strategy
Education
Eastern Kentucky University 1984 — 1987
BA, Communications/Business
Keyot June 2015 - Present
Optum March 2011 - May 2015
Element Consulting Group August 2010 - March 2011
Keyot Consulting October 2009 - August 2010
Robert Half Management Resources July 2007 - July 2009
Great Northern Financial February 2002 - June 2007
Highjump Software July 1999 - October 2001
Deloitte Consulting 1997 - 1999
Ernst & Young Consulting 1994 - 1996
Skills
Business Analysis, Program Management, Product Development, Business Process, Healthcare, Tableau, Microsoft Office, Cross-functional Team..., Strategy, Leadership, Management Consulting, Analysis, Strategic Planning, Business Transformation, Process Improvement, Analytics, Business Process..., Management, Budgets, Finance, Business Development, Consulting, Project Management, Business Intelligence, Product Management, Business Strategy, Vendor Management, Enterprise Software, Team Building, Financial Analysis, Business Planning, Information Technology, Sales, Requirements Analysis, PMO, Team Leadership, ERP, IT Strategy, Financial Modeling, New Business Development, Software Project...
Education
Georgetown University 1991 — 1993
BS, Finance
Wayzata HS 1987 — 1989
Westhill High School 1985 — 1987
Optum February 2015 - Present
Optum February 2014 - February 2015
OptumHealth October 2012 - February 2014
Accretive Health June 2011 - October 2012
Medica January 2011 - January 2011
Medica January 2011 - January 2011
Breadsmith June 2008 - January 2011
Breadsmith January 2008 - December 2010
Wayzata Country Club June 2009 - August 2010
Winding Oak September 2006 - August 2009
Skills
Customer Service, Microsoft Word, Microsoft Excel, Leadership, Management, PowerPoint, Marketing Communications, Editing, Photoshop, Outlook
Education
Gustavus Adolphus 2007 — 2011
Bachelor of Arts, International Management; Marketing, Marketing Research
Gustavus Adolphus College 2007 — 2011
BS, International Management
Optum May 2015 - Present
Optum Palliative and Hospice Care February 2014 - April 2015
Optum Palliative and Hospice Care November 2013 - March 2014
Evercare Hospice and Palliative Care November 2012 - November 2013
Evercare Hospice and Palliative Care May 2010 - September 2012
DMH Geriatric Consulting, LLC July 2007 - June 2010
Evercare Hospice and a Palliative Care September 2008 - May 2010
DMH Consulting March 2002 - June 2007
The Rouse Company February 1997 - February 2002
Skills
Healthcare Management, Social Services, Healthcare, Managed Care, Community Outreach, Home Care, Public Speaking, Medicare, Elder Care, Marketing, Event Planning, Case Managment, Nonprofits, Mental Health, Strategic Planning, Hospitals, Program Development, Crisis Intervention, Medicaid, Fundraising, Palliative Care, Clinical Research, Gerontology, Psychotherapy, Nursing, Behavioral Health, Case Management, Disease Management, End of Life, Health Education, Healthcare Consulting, Long-term Care, Physician Relations, Public Health, Quality Improvement, Treatment, Medical Social Work, Healthcare Industry, Non-profit..., Care Planning, Program Evaluation
Education
Fordham University 1987 — 1988
Master of Science in Social Work (MSW), Social Work - Administration/Policy and Program Development
Iona College 1984 — 1987
Bachelor of Science in Social Work (BSW), Social Work
Briarcliff High School
UMBC- Allegra
Certificate in Gerontology
Optum January 2008 - Present
Sugarloaf Fitness Club/WPI January 2007 - October 2007
Sugarloaf Fitness Club/WPI August 2006 - October 2007
St. Joseph's Wellness and Rehabilitation Center August 2005 - July 2006
Skills
Healthcare, Health Insurance, Hospitals, Insurance, Claim, Sales, Contract Management, Account Management, Healthcare Information..., Team Building, Customer Service, Leadership, Strategic Planning, Healthcare Management, Process Improvement, Sales Operations, Microsoft Office, Managed Care, Analysis
Education
Georgia State University 2001 — 2005
B.S., Exercise Science
Optum September 2014 - Present
Glamour Shots July 2006 - October 2010
Skills
Management, Client Training, Customer Service, Entrepreneurship, Health Insurance, Retail, Photoshop, Social Networking, Sales, Time Management, Marketing, CRM, Photography, Store Management, Training, Cosmetics, Medicare
Education
El Centro College 2011 — 2013
Associate of Arts and Sciences (A.A.S.), Applied Science
Booker T. Washington Highschool for the Performing and Visual Arts 2003 — 2007
Highschool Diploma, Theatre/Theater
EmblemHealth May 2013 - Present
Optum December 2011 - May 2013
Optum November 2007 - December 2011
AIM Healthcare November 2004 - November 2007
AIM Healthcare September 2002 - November 2004
AIM Healthcare September 2001 - September 2002
Skills
Managed Care, Process Engineering, Negotiation, Staff Management, Customer Service, Revenue Cycle, Healthcare Consulting, Strategy, Healthcare Management, Management, Hospitals, Process Improvement, Training, CRM, Analysis, Business Analysis, Business Development, Insurance, Healthcare, Account Management, Operations Management, Healthcare Industry, HIPAA, Leadership
Education
East Carolina University 1996 — 2000
BS, Occupational Therapy
Optum July 2004 - Present
Arcadian Management Services 2001 - 2001
Sun Healthcare Group 1993 - 2000
Integrated Health Services 1990 - 1993
Sound Health and Good Health Plan 1989 - 1990
Skills
Medicare, Managed Care, Medicaid, Healthcare, Healthcare Management, Healthcare Industry, Health Insurance, Cross-functional Team..., Provider Relations, Strategic Planning, Process Improvement, Disease Management, Team Building, Project Management, Program Management, Case Managment, Contract Negotiation, Management, Healthcare Consulting, Network Development, HIPAA, Credentialing, Elder Care, EMR, Health Policy, Physician Relations, Utilization Management, Home Care, HMO, Business Development, Physicians, Insurance, PPO, EHR, Long-term Care, Revenue Cycle, Clinical Research, Performance Improvement, Provider Network..., Executive Management, Medicaid Managed Care, Healthcare Reimbursement, Medicare Part D
Education
Eastern Washington University 1985 — 1987
Bachelor of Arts (B.A.), Healthcare Administration
Optum January 2015 - Present
OptionsHouse July 2011 - March 2012
Merrill Lynch Pierce Fenner and Smith October 2009 - March 2011
Banc of America Investment Services September 1994 - October 2009
Skills
Investments, Series 63, Options, Series 7, Risk Management, Call Centers, Banking
Education
Embry-Riddle Aeronautical University
Evolent Health January 2015 - Present
Optum May 2013 - January 2015
Focal Pointe Group 2012 - May 2013
CIGNA Healthcare April 2008 - October 2010
Great-West Healthcare 1992 - 2008
Skills
Customer Experience, Claims Management, Call Center, Quality Management, Project Management, Employee Engagement, Thought Leadership, Consolidation, Six Sigma, Cost Management, Process Improvement, Claim, Program Management, Team Building, Change Management, Health Policy, Medicaid, Network Development, Managed Care, Cross-functional Team..., Account Management, Leadership, ERISA, Health Insurance, Medicare, Team Leadership, Strategic Planning, Business Analysis, HIPAA, Healthcare, Provider Relations, Insurance, Healthcare Industry, Visio, HMO, Health Care Reform, Health Savings Accounts, Disease Management, Healthcare Consulting, Business Process, Employee Benefits, Healthcare Information..., Utilization Management, COBRA, Call Centers, Integration, Vendor Management, Revenue Cycle, Pharmacy Benefit..., Employee Wellness
Education
FLMI, ACS 1995 — 2002
Frederick Community College
Business Administration and Management, General
Optum September 2014 - Present
Optum January 2014 - Present
Optum December 2012 - Present
Optum April 2010 - Present
3M Supply Chain Solutions (Divested by 3M in 2008) January 2007 - April 2010
Blue Ridge Partners 2005 - 2007
Self Employed 2004 - 2005
Belkin Corporation 2001 - 2003
Electron Economy 2000 - 2001
Manhattan Associates 1998 - 2000
Skills
Product Launch, Business Strategy, Product Marketing, Product Strategy, Strategic Planning, Healthcare, Management Consulting, Product Management, Team Leadership, Enterprise Software, Business Intelligence, Marketing Strategy, Business Development, Program Management, Business Analysis, Management, Leadership
Education
University of Minnesota - Carlson School of Management 2008 — 2008
INSEAD 2003 — 2004
MBA
Duke University
BSE
Optum August 2014 - Present
Novartis November 2012 - July 2014
Novartis November 2008 - October 2012
Novartis November 2006 - October 2008
Novartis April 2004 - October 2006
PDI, Inc. January 2002 - March 2004
Skills
Pharmaceutical Sales, Rheumatology, Sales, Endocrinology, Cardiology, Neurology, Hospital Sales, Dermatology, Managed Care, Pharmaceutical Industry, Product Launch, OB/GYN, Diabetes, Urology, Sales Effectiveness
Education
East Carolina University
Bachelor's degree, Education
Optum November 2011 - Present
Skills
Coaching, Personal Development, Leadership Development, Training, Organizational..., Career Counseling, Team Building, Performance Management, Employee Training, Staff Development, Business Coaching, Training Delivery
Education
ECPI University 2009 — 2011
Associate's degree, Medical/Clinical Assistant
Banner Healthcare February 2015 - Present
Conifer Health Solutions January 2014 - February 2015
Optum August 2013 - January 2014
OptumHealth February 2011 - August 2013
OptumHealth June 2010 - February 2011
Scottsdale Healthcare 2009 - June 2010
Scottsdale Healthcare 2007 - 2009
Scottsdale Healthcare 2005 - 2007
Arizona Department of Corrections 2004 - 2005
Scottsdale Healthcare 2003 - 2005
Skills
Disease Management, Healthcare, Utilization Management, Managed Care, Case Managment, Healthcare Management, Nursing, Healthcare Information..., Hospitals, Medicaid, Health Education, Health Promotion, Medicare, Behavioral Health, Health Policy, Wellness, Wellness Coaching, Home Care, CCM, Certified Case Manager, Public Health, Healthcare Consulting, Case Management, Clinical Research
Education
Grand Canyon University
Bachelor of Science in Nursing, Nursing Science
Mesa Community College
Registered Nurse
Deloitte Consulting September 2014 - Present
Optum 2013 - September 2014
Independent Consultant August 2012 - September 2013
CSC September 2007 - August 2012
Amerigroup Corporation August 2004 - September 2007
Unisys April 2000 - August 2004
Health Management Systems January 2000 - April 2000
Skills
Medicaid, Managed Care, Medicare, Healthcare, New Business Development, Strategic Planning, Fiscal Agent Operations, Program Management, Integration, Business Development, Vendor Management, CRM, Management, Leadership, Strategy, Solution Architecture, Business Analysis, HIPAA, Healthcare Information..., Enterprise Architecture, Process Improvement, Requirements Analysis, Team Building, Business Process, Executive Management, Proposal Writing, Project Planning, IT Strategy, Business Process..., Analysis, Business Planning, Mergers & Acquisitions, Business Intelligence, PMP, Policy, Outsourcing
Education
Georgia Institute of Technology 1972 — 1976
Bachelor of Science (B.S.), Industrial Management
Optum July 2015 - Present
OptumInsight (formerly Ingenix) January 2012 - July 2015
Xerox Services (formerly ACS State Healthcare) July 2009 - December 2011
Xerox Services (formerly ACS State Healthcare, LLC) April 2008 - June 2009
Xerox Services (formerly ACS State Healthcare, LLC) January 2007 - May 2008
Xerox Services (formerly ACS State Healthcare, LLC) August 2005 - April 2007
Xerox Services (formerly ACS State Healthcare, LLC) July 2004 - August 2005
Xerox Services (formerly ACS State Healthcare, LLC) November 2003 - June 2004
Xerox Services (formerly ACS State Healthcare, LLC) November 2001 - November 2003
Xerox Services (formerly ACS State Healthcare, LLC) December 2000 - November 2001
Skills
Medicaid, SCHIP, HIE, Six Sigma, ISO 9000, Total Quality Management, Process Audits, Performance Improvement, Compliance Monitoring, Business Ethics, Client Relations, Cross-functional Team..., Price-to-Win, Revenue Recognition, Cost Models, Corporate Budgeting, Corporate Finance, Project Implementation, Operations Management, Public Speaking, Training, Presentation Development, Report Development, Staff Development, Staff Management, Strategic Planning, A3 Modeling, Essbase, Avaya CMS, Business Objects, Cognos, SharePoint, Privia, JD Edwards, Salesforce.com, RequisitePro, MS Project
Education
Florida State University - College of Business 1995 — 1997
MBA
Florida State University 1991 — 1993
BS, Sociology and African-American Studies
Optum August 2013 - Present
OptumHealth June 2012 - August 2013
UnitedHealth Group (OptumHealth) July 2010 - June 2012
Carlson Consulting Enterprise, Carlson School Of Management April 2009 - May 2010
Carlson School of Management August 2008 - May 2010
3M June 2009 - August 2009
Mahindra Satyam June 2004 - July 2008
Skills
Analytics, Business Intelligence, Data Mining, Competitive Intelligence, Market Research, Strategy, Cross-functional Team..., Requirements Analysis, Business Development, Enterprise Software, Business Strategy, Marketing Strategy, Marketing, Competitive Analysis, Data Analysis, Product Management, Segmentation, Vendor Management, Data Modeling, Leadership, IT Strategy, Product Launch, Strategic Planning, Business Planning, Consulting, Databases, Marketing Research, Analysis
Education
University of Minnesota - Carlson School of Management 2008 — 2010
MBA, Marketing and Strategy
Guru Gobind Singh Indraprastha University 2000 — 2004
Bachelor of Technology, Computer Science and Engineering
Optum September 2014 - Present
Sisu Healthcare IT Solutions June 2011 - September 2014
Ascena Retail Group, Inc. August 2013 - January 2014
maurices August 2012 - December 2012
St. Luke's Hospital Duluth MN June 2005 - June 2011
The Edge Resort and Waterpark 2002 - June 2005
Walt Disney World August 2004 - March 2005
Skills
Project Management, Project Planning, EMR, EMR Training, Meditech, eCW, LSS, Healthcare Information..., Healthcare Information..., Healthcare Consulting, Business Analysis, Retail, Risk Management, EHR, Dragon Naturally..., Ambulatory, HIPAA, Management, HL7
Education
The College of St. Scholastica 2008 — 2013
Master's degree, Health Information Management
University of Wisconsin-Superior 2002 — 2004
Bachelor's degree, Business Administration and Management, General
Gogebic Community College 2000 — 2002
Business Administration and Management, General
Optum August 2015 - Present
Robert Half Technology August 2014 - August 2015
TEKsystems September 2013 - June 2014
Optum March 2012 - September 2013
UnitedHealth Group July 2007 - February 2012
Diamond Communications, Inc. June 2006 - July 2007
Self-employed April 2004 - June 2007
Robert Half Technology September 2004 - March 2005
Brightcode August 2002 - April 2004
Self-employed June 2002 - December 2003
Skills
ASP.NET, SharePoint, IIS, Microsoft SQL Server, XML, Visual Basic.NET, C#, T-SQL Stored Procedures, Web Services, HL7, Iguana 5.5, Lua, JavaScript, Windows Server, Facebook Development, Twitter Development, SOAP, Java, Eclipse, VB.NET, AJAX, ASP, SQL, ADO.NET, T-SQL, Visual Studio, Visual Basic, Databases, .NET, Web Applications, Software Development, Database Design, Programming, ASP.NET MVC, Testing, Software Documentation, Facebook, Windows, VBScript, SSRS, Systems Analysis, ETL, Software Engineering, Integration, SDLC, Agile Methodologies, Oracle, Aqua Data Studio, Corepoint Integration..., WCF
Education
Foothill College 1980 — 1980
Oak Grove High School
Optum December 2012 - Present
UNOS June 2012 - Present
Healthbox Accelerator October 2011 - Present
Duke University Health System April 2011 - December 2012
Ingenix June 2010 - April 2011
Ingenix September 2009 - June 2010
Ingenix November 2008 - September 2009
AllscriptsMisys Healthcare October 2008 - November 2008
Misys Healthcare Systems September 2004 - October 2008
Skills
Program Management, Healthcare Information..., Cross-functional Team..., Data Management, Strategic Planning, Business Analytics, Process Improvement, Business Analysis, Leadership, Management, Integration, Software Project..., Business Strategy, Requirements Analysis, PMP, Team Building, Strategy, Start-ups, IT Strategy, Product Management, SDLC, Healthcare, Data Analysis, Project Management, Vendor Management, SaaS, Cloud Computing, Team Leadership, Business Intelligence, Executive Management, Change Management, Six Sigma, Operations Management, IT Management, Enterprise Software, Management Consulting, Business Process..., Business Process, CRM, Enterprise Architecture, Business Development, Consulting, Project Portfolio...
Education
United States Naval Academy 1987 — 1991
Georgetown University 1994 — 1995
Optum 2012 - 2015
Health First Health Plans June 2011 - November 2011
Kaplan University/Washington Post 2009 - 2011
SelecSource June 2007 - February 2008
Coventry Healthcare 2008 - 2008
Blue Cross Blue Shield of Florida September 1998 - May 2007
Blue Cross and Blue Shield of Louisiana 2001 - 2005
Advantage Healthcare Inc. February 1996 - September 1998
Skills
Team Building, Leadership, Sales, New Business Development, Business Development, Consultative Selling, Strategic Planning, Management, Strategy, Insurance, Marketing Strategy, Health Insurance, Healthcare, Managed Care, Program Management, Marketing, Account Management, Customer Service, Customer Retention, Employee Benefits, Medicare, Public Speaking, Negotiation, Sales Management, Cross-functional Team..., Contract Negotiation, Product Development, Staff Development, Customer Relations, Change Management, Organizational...
Education
Florida State University
Bachelor of Science (B.S.)
Hialeah- Miami Lakes Sr. High School
Oregon Anesthesiology Group, PC July 2014 - Present
Optum 2012 - 2014
OptumHealth 2009 - 2012
OptumHealth, a UnitedHealth Group company 2007 - 2009
G&K Services 2004 - 2007
Provell 2001 - 2004
Jostens 1996 - 2000
Skills
Compliance Officers, Healthcare, Privacy Law, Corporate Law, Data Privacy, Compliance, Leadership, Mergers & Acquisitions, Strategy, Corporate Governance, Policy, Employment Law, Training, Strategic Planning, Employee Relations, Risk Management, Management, Litigation Management, Program Management, Internal Investigations, Contract Negotiation, Legal Writing, Process Improvement, Program Development
Education
Georgetown University Law Center 1991 — 1994
JD
University of Kansas 1988 — 1991
BA
Optum July 2013 - Present
Business Psychology Associates July 2009 - July 2013
Management Consultant July 2006 - July 2009
St. Luke's Regional Medical Center 2004 - 2006
Kaiser Permanente 2001 - 2004
Acxiom Digital 1999 - 2000
Arthur Andersen 1998 - 1999
Skills
Strategic Planning, Leadership, Six Sigma, Management Consulting, Executive Management, Healthcare, Business Strategy, Process Improvement, Leadership Development, Project Management, Program Management, Change Management, Analysis, Start-ups, Strategy, Mergers & Acquisitions, Management, Business Process..., Coaching, Cross-functional Team..., Hospitals
Education
University of Washington School of Public Health and Community Medicine
Master of Health Services Administration
University of Washington, Michael G. Foster School of Business
Master of Business Administration (M.B.A.)
Emory University
Bachelor of Arts (B.A.)
Optum August 2010 - Present
The Reeder Company January 2000 - Present
Keane November 2009 - August 2010
Skills
SDLC, Integration, Management, Process Improvement, Project Management, Team Leadership, Business Analysis, Healthcare, Analysis, Business Process, Requirements Analysis, Access, Training, Vendor Management, Software Documentation, Program Management, Microsoft SQL Server
Education
Eastern Kentucky University 1985 — 1988
Corbin High School 1980 — 1984
Optum September 2015 - Present
EZ Wireless Solution July 2011 - September 2015
Skills
Inventory Management, Customer Satisfaction, Customer Service, Sales, Wireless, Microsoft Word, Microsoft Office, Microsoft Excel, Training, Event Planning
Education
ECPI University 2015 — 2016
Associate of Arts and Sciences (A.A.S.), Medical/Clinical Assistant
Optum July 2014 - Present
UHS August 2012 - Present
UHS June 2009 - July 2012
Skills
Crisis Intervention, Group Therapy, Case Managment, CBT, Family Therapy, Mental Health, Mental Health Counseling, Case Management, Behavioral Health, Motivational..., Dual Diagnosis, Chemical Dependency, Co-occurring Disorders, Addiction Recovery, Psychology
Education
East Carolina University 2007 — 2009
Master of Science (MS), Substance Abuse & Clinical Counseling
East Carolina University 2007 — 2009
Master of Science (MS), Vocational Rehabilitation Counseling/Counselor
BridgeHealth October 2014 - Present
Optum April 2011 - October 2014
LogistiCare 2010 - April 2011
Marsh June 2007 - December 2009
Pfizer October 2003 - June 2006
Skills
Marketing, Business Strategy, New Business Development, Strategic Communications, Project Management, Innovation, Account Management, Leadership, Product Marketing, Marketing Communications, Strategy, Marketing Strategy, Cross-functional Team..., Strategic Partnerships, B2B, Social Media Marketing, Brand Development, Brand Management, Presentations, Sales Process, Technology, Business Development, Healthcare, Collaborative Problem..., Networking, Direct Sales
Education
Gonzaga University 2011 — 2014
Master of Arts (M.A.), Communication & Leadership Studies
"Unfinished Business School" 2013 — 2013
The University of Georgia 1998 — 2002
BAS, Communication and Media Studies
General Assembly
Branding Workshop for Startups & Entrepreneurs
Vanderbilt University January 2015 - Present
BLPS Content Connections March 2015 - Present
Vanderbilt University June 2014 - July 2014
Optum October 2012 - August 2013
Genesis Academy August 2011 - May 2012
iAmplify October 2009 - January 2011
Arts Engine, Inc. 2009 - 2009
Champion Learning Center 2008 - 2009
Global-Eyes Parliamentary Internship February 2005 - May 2005
Skills
Research, Curriculum Design, Educational Technology, Mobile Learning, Digital Media, Game-based Learning, Informal Learning, Community Outreach, Academic Tutoring, Training, Adolescents, Early Childhood..., Mathematics Education, Common Core State...
Education
Vanderbilt University 2013 — 2014
Master of Education (M.Ed.), Learning and Instruction
Eckerd College 2003 — 2007
Bachelor of Arts (B.A.), Political Science, Visual Arts
Kaden Consulting Inc 2014 - Present
South Florida Interactive Marketing Association 2014 - Present
ITPalooza South Florida 2015 2015 - Present
WITI (Women in Technology International) 2014 - Present
SAP 2007 - 2013
HighRoads 2005 - 2006
Affiniti 2004 - 2005
Optum 2002 - 2004
Iron Mountain 2000 - 2001
Autodesk 1997 - 2000
Skills
Lead Generation, Business Development, Demand Generation, Go-to-market Strategy, Strategic Partnerships, Channel Partners, CRM, Marketing Strategy, Sales Enablement, Business Alliances, Social Media Marketing, SaaS, Solution Selling, Social Networking, Enterprise Software, B2B Marketing, Marketing, Social Media, Salesforce.com, Product Marketing, Integrated Marketing, Digital Marketing, Content Marketing, Global Business..., Solutions Marketing, Strategy, Marketing Automation, Global Marketing, Sales, SAP, Sales & Marketing..., Multi-channel Marketing, Inbound Marketing, Cross-functional Team..., Online Marketing, Value Creation, B2B, Competitive Analysis, Field Marketing, Analytics, Relationship Marketing, Lead Nurturing, Marketing Innovation, Sales Process, Email Marketing
Education
Duquesne University 1990 — 1994
BSBA, Marketing; MIS, Psychology
Optum May 2006 - Present
Alere (Matria) 2006 - Present
Alere 2010 - 2011
Alere 2006 - September 2010
Alere Medical 2006 - 2009
paradigmhealth 2001 - 2006
Skills
Account Management, CRM, Client Services, Call Centers, Cross-functional Team..., Disease Management, HIPAA, Health Insurance, Healthcare, Healthcare Consulting, Healthcare Industry, Healthcare Information..., Healthcare Management, Hospitals, Leadership, Managed Care, Process Improvement, Software Implementation, Strategic Planning, Team Building, Utilization Management
Education
Duquesne University
Optum February 2015 - Present
trustaff August 2014 - April 2015
Summit Medical Center August 2013 - August 2014
Sparks Health System April 2013 - August 2013
Simmons Foods January 2011 - March 2013
Skills
Healthcare, Nursing, ACLS, Patient Safety, Acute Care, Healthcare Management, CPR Certified, Medical-Surgical, Customer Service, Interviews, Microsoft Office, Account Management
Education
Grand Canyon University 2013 — 2015
Bachelor of Science in Nursing, Registered Nursing/Registered Nurse
University of Arkansas-Fort Smith 2011 — 2013
Associate of Science in Nursing, Registered Nursing/Registered Nurse
Gordon Cooper Technology Center 1994 — 1995
Licensed Practical Nurse, Practical Nursing, Vocational Nursing and Nursing Assistants
Optum April 2015 - Present
UnitedHealth Group 2008 - Present
Optum April 2007 - April 2015
Ingenix 2007 - 2008
Ingenix (A United Health Group Company) 2004 - 2006
Ingenix 2001 - 2004
HNC Software 1997 - 2001
Genex 1991 - 1997
Skills
Project Management, Cross-functional Team..., Software Development..., Software Implementation, Healthcare Information..., Business Analysis, CRM, Healthcare, Leadership, Management, Program Management, Quality Assurance, Software Documentation, Strategy
Education
East Carolina University 1986 — 1988
Optum January 2009 - Present
MinuteClinic February 2012 - April 2015
UnitedHealth Group December 2007 - January 2009
UnitedHealth Group December 2005 - December 2007
UnitedHealth Group July 2003 - December 2005
Skills
Preventive Medicine, Healthcare Management, Healthcare, Managed Care, Medicare, Disease Management, EMR, Healthcare Industry, HIPAA, Nursing, Clinical Research, Medicine, Utilization Management, Internal Medicine, Long-term Care, Critical Care, Family Medicine, Health Education, Health Insurance, Health Policy, Healthcare Consulting, Healthcare Information..., Home Care, Hospitals, Leadership, Medicaid, Performance Improvement, Public Health, Team Building
Education
The George Washington University 2011 — 2014
Doctorate, Doctor of Nursing Practice
East Tennessee State University 1997 — 1999
MSN, Family Nurse Practitioner
Milligan College 1992 — 1996
BSN, Registered Nurse
Optum June 2014 - Present
Avera McKennan Hospital & University Health Center June 2013 - Present
Gustavus Ambassadors January 2013 - Present
Sanford Health May 2012 - Present
Gustavus Adolphus College January 2012 - Present
Sioux Falls Storm January 2013 - January 2013
Sanford Health January 2008 - January 2011
Skills
Communication, Public Speaking, Microsoft Word, Group Projects, Human Resources, Public Relations, Leadership, Networking, Committed to..., Press Releases, Strategic Planning, Social Networking, Event Planning, Time Management, Social Media, Customer Service
Education
Gustavus Adolphus College 2010 — 2014
Bachelor of Arts (B.A.), Communication Studies
Roosevelt High School, Sioux Falls, SD 2008 — 2010
Optum December 2014 - Present
Dollar General February 2010 - August 2010
Sypris Technologies October 2001 - February 2009
Century 21 Reisert, Baker, Walker & Associates May 1999 - July 2001
Florida Distillers May 1994 - June 2001
United Distillers May 1992 - August 1993
Rusko Inc. November 1990 - April 1992
ICI Americas Indiana Army Ammunition Plant October 1981 - September 1990
Skills
Problem Solving, Customer Service, Fundraising, Microsoft Office, Critical Thinking, People Person, Great Motivator, Leadership, Strategic Planning, Social Media, Social Networking, Public Speaking, Project Management, Leadership Development, Management, Sales, Teamwork, Nonprofits, Training, Organizational..., Community Outreach, Time Management, Teaching, Team Building, Higher Education, Staff Development, Event Planning, Coaching, Volunteer Management, Grant Writing, Research, Program Development, Conflict Resolution, Policy, Adult Education, Program Management, Workshop Facilitation, Start-ups, Marketing, Budgets, Process Improvement
Education
Grand Canyon University 2014 — 2017
Doctor of Philosophy (PhD), Industrial and Organizational Psychology
Ottawa University 2012 — 2015
Master of Business Administration (MBA), Business Administration and Management, General, 4.0/4.0
Ottawa University 2010 — 2012
BA Management, Management
Ivy Tech Community College 1993 — 1995
AAS, Electronics Technology
Jeffersonville High school 1974 — 1977
Optum July 2012 - Present
RunnX 1996 - Present
OptumInsight February 2011 - July 2012
UnitedHealthcare February 2008 - February 2011
KCI Realty October 2004 - January 2009
UnitedHealth Group / Robert Half Technology August 2007 - February 2008
Cardinal Health / Robert Half Technology February 2007 - August 2007
Optimum Technology, Inc October 2005 - February 2007
Macola Software February 1999 - October 2005
Exact Software February 1999 - October 2005
Skills
Architectures, Solution Architecture, System Architecture, Object Oriented Design, Scrum, Design Patterns, .NET, Software Development, C#, Microsoft SQL Server, Software Engineering, Enterprise Software, OOP, LINQ, SDLC, ASP.NET MVC, WPF, ASP.NET, TFS, Databases, Integration, Visual Studio, WCF, Web Applications, SQL Server, AJAX, ASP.NET AJAX, IIS, VB.NET, JavaScript, ASP, XML, Oracle, HTML, Visual Basic, VBScript, SSRS, T-SQL, Web Services, SOA, SSIS, MVVM, Microsoft Patterns &..., Visio
Education
University of Phoenix 2013 — 2015
Bachelor's degree, Information Technology Software Engineering
Franklin University 2002 — 2005
Digital Communications
Marion Technical College 1996 — 2000
Associate's degree, Computer Marketing
River Valley 1993 — 1996
Optum July 2007 - Present
Crawford & Company August 2003 - June 2007
Skills
SQL, Quality Assurance, Healthcare, Microsoft Office, SQL Server, Testing, Data Analysis, Business Analysis, Excel, Documentation, Requirements Analysis, PowerPoint, Access, SDLC, T-SQL, Test Director, PL/SQL, Troubleshooting, Windows, Databases, Quality Center, Database Design, Software Documentation, Oracle, Microsoft SQL Server, Integration, Microsoft Excel
Education
Georgia Southern University 1998 — 2002
Bachelors, Information Systems, 3.39 GPA
Pike County High School 1994 — 1998
College prep, College/University Preparatory and Advanced High School/Secondary Diploma Program
Optum May 2012 - Present
Connextions May 2006 - May 2012
Blockbuster March 1998 - May 2006
Starbucks January 1997 - March 2006
Skills
Receptionist Duties, Customer Service, Outlook, Customer Satisfaction, Microsoft Excel, Microsoft Word, Inventory Management, Invoicing, Cashiering, Cash Receipts, Training Delivery, Illustrator, Photoshop, Blogging, Graphic Design, Certified Trainer, Experienced Trainer, Management, Process Improvement, Team Building
Education
Florida College of Natural Health-Maitland 2001 — 2001
Certification in Massage Therapy, Massage Therapy/Therapeutic Massage, N/A
Colonial High School 1994 — 1997
G.E.D, General Education
Younique Products July 2014 - Present
Optum November 2013 - Present
Optum October 2012 - November 2013
Dorsey & Whitney LLP 2007 - 2012
Dorsey & Whitney LLP 2006 - 2007
Dorsey & Whitney LLP 2005 - 2006
Skills
Accounts Receivable, General Ledger, Microsoft Office, Account Reconciliation, Organized Multi-tasker, Accounting, Invoicing, Customer Service, 10 Key, Microsoft Excel, Dependable Team Player, Work Well Independently, Learning Quickly, Always Punctual, Multiple Applications, Cash Receipts, Concur, PeopleSoft, Outlook, Spreadsheets, Team Building, Bank Reconciliation, Access, Subject Matter Experts
Education
North Hennepin Community College 2012 — 2013
Associate of Science (A.S.), Accounting
Fond du Lac Tribal and Community College 2000 — 2002
Associate of Arts (A.A.), Liberal Arts and Sciences/Liberal Studies
Optum May 2014 - Present
Brand Labs April 2013 - May 2014
Organic April 2011 - April 2013
Doner November 2010 - March 2011
Wunderman Team Detroit August 2008 - November 2010
Wunderman Team Detroit 2003 - August 2008
MARS Advertising 2001 - 2003
Team Y&R 1999 - 2001
Skills
Interactive Marketing, Digital Strategy, Integrated Marketing, Digital Marketing, Mobile Marketing, Creative Strategy, Online Advertising, Social Media, Media Planning, SEM, Direct Mail, Facebook, Analytics, Advertising, Marketing, Creative Direction, Email Marketing, Strategy, Content Strategy, Brand Development, Social Media Marketing, Lead Generation, Web Analytics, Direct Marketing, Web Design, Mobile Devices, Marketing Strategy, Content Management, Web Project Management, Interactive Advertising, E-commerce, Online Marketing, Digital Media, Google Analytics, SEO, B2B, User Experience, Mobile Applications, Google Adwords, Facebook Marketing, Account Management, Project Management, Cross-functional Team..., Mobile Advertising, Relationship Marketing, Website Development, E-commerce Consulting, Team Leadership, Leadership, Marketing Leadership
Education
Eastern Michigan University 1991 — 1999
BA, Communication and Marketing
New England Patriots August 2015 - Present
Optum June 2015 - August 2015
Dress for Success Dublin January 2015 - May 2015
The International Golf Club and Resort March 2013 - November 2014
Dunkin Donuts May 2012 - June 2013
Paula Meola Dance and Performing Arts, Inc. September 2008 - June 2012
Skills
Social Media Marketing, Brand Management, Microsoft Office, Photoshop, Illustrator, PowerPoint, Social Networking, Product Marketing, Sales Prospecting, Public Relations
Education
Isenberg School of Management, UMass Amherst 2012 — 2016
Bachelor of Business Administration (B.B.A.), Marketing, 3.6/4
Griffith College Dublin 2015 — 2015
Bachelor's Degree, International Business
Nashoba Regional High School 2008 — 2012
High School
Optum March 2011 - Present
OptumHealth July 2010 - March 2011
Schwan's Consumer Brands April 2009 - July 2010
RPM Connect (Ryan Partnership) February 2006 - November 2008
OptumHealth September 2004 - February 2006
OptumHealth February 2003 - September 2004
OptumHealth August 2002 - February 2003
Skills
Project Management, Marketing, Account Management, Budgets, Advertising, Process Improvement, Marketing Strategy, Marketing Communications, Customer Service, Social Media, Team Leadership, Data Analysis, Microsoft Office, Analysis
Education
Gustavus Adolphus College 1998 — 2002
Bachelor of Arts, Communications & Studio Art
Optum October 2013 - Present
UnitedHealthcare February 2012 - September 2013
UnitedHealth Group July 2008 - February 2012
Nationwide Insurance (GatesMcDonald) February 1990 - July 1997
M.D. IPA June 1986 - January 1990
Skills
Claims Management, Risk Management, Operations Management, Provider Relations, Medicare, Network Development, Managed Care, Health Insurance, HMO, Medicaid, Production Managment, HIPAA, Healthcare, Health Policy, Process Improvement, Production Management, PPO, Leadership, Healthcare Consulting
Education
Franklin University 1999 — 2001
Artemetrx July 2014 - Present
Optum February 2013 - July 2014
Optum June 2011 - February 2013
BioScrip September 2009 - June 2011
UPMC Health Plan December 2006 - March 2009
Eckerd Health Services 2002 - 2003
Phar-Mor December 1989 - July 1995
Skills
Managed Care, New Business Development, Specialty Pharmacy, Pharmacy Benefit..., Pharmacy, Medicare Part D, Healthcare, Disease Management, Medicaid, Clinical Pharmacy, Health Policy, Utilization Management, Healthcare Information..., Pharmacy Automation, Medicare, Pharmacists, Healthcare Management, Pharmaceutical Industry
Education
Duquesne University 1983 — 1988
Bachelor of Science, Pharmacy
Main Line Health July 2015 - Present
Optum July 2014 - April 2015
LMS Consulting, LLC January 2012 - July 2014
American Medical Systems January 2012 - February 2013
American Medical Systems December 2008 - December 2011
United States Army 2004 - 2008
Skills
Medical Devices, Operating Room, Surgery, Hospitals, Healthcare, Business Networking, Community Outreach, Patient Education, Urology, Gynecology, Physician Liason, Referral Networking, Operating Room Sales, Surgical Device Sales, Surgeons, Market Development, OB/GYN, New Business Development, Disposables, Leadership, Surgical Instruments, Sales, Product Launch, Marketing, Orthopedic, Sales Force Development
Education
East Carolina University 2000 — 2004
BS, Marketing
East Carolina University 2000 — 2004
BS, Marketing
Optum August 2014 - Present
Fairfield University January 2014 - July 2014
New Beginnings Family Academy January 2014 - April 2014
Fairfield University 2011 - 2014
Milford Youth and Family Services December 2012 - December 2013
Fairfield University July 2011 - September 2013
Seattle Pacific University September 2010 - June 2011
City of Seattle (Office of The Mayor) June 2010 - December 2010
Darden Restaurants January 2008 - September 2010
Seattle Pacific University September 2009 - June 2010
Skills
Social Justice, Mediation, General Administration, Customer Relations, Supervisory Skills, SPSS, Student Development, Student Affairs, Microsoft Excel, PowerPoint, Microsoft Office, Higher Education, Research, Microsoft Word, Psychology, Public Speaking, Peer Mediation, Mental Health, Leadership, Family Therapy, Community Outreach, Leadership Development, Program Development, Training
Education
Fairfield University 2011 — 2014
Master's of Arts, Marriage and Family Therapy GPA - 3.86/4.0
Seattle Pacific University 2007 — 2011
Bachelor of Arts, Psychology
Optum September 2011 - Present
Ingenix October 2006 - October 2011
Ingenix May 2004 - October 2006
Arc Second 2002 - 2004
Skills
Integrated Marketing, Direct Marketing, Product Marketing, Interactive Marketing, Lead Generation, Marketing Strategy, Business Development, Marketing Automation, Product Management, Marketing Communications, Strategic Planning, Marketing Management, Cross-functional Team..., Email Marketing, Marketing, Strategic Partnerships, Analytics, Salesforce.com, Market Planning, Competitive Analysis, Management
Education
George Mason University 2000 — 2004
B.A., Digital Art & Animation
George Mason University - School of Business 2000 — 2002
B.S., Marketing
Virginia Polytechnic Institute and State University 1998 — 2000
B.S., Marketing, Art Studio
24-7 Intouch May 2015 - Present
Optum January 2014 - May 2015
Connextions August 2013 - January 2014
Connextions July 2012 - August 2013
Stellar April 2011 - July 2012
Arvato Digital Services April 2009 - May 2011
Cartus August 2007 - September 2008
Security Insurance Group January 2002 - July 2007
Edward Jones July 2000 - January 2002
Skills
Call Center, Customer Service, Customer Satisfaction, Customer Relations, Process Improvement, Operations Management, Sales Management, Salesforce.com, Unifi, Cisco Call Manager, Aspect, Call Centers, Team Leadership, Contact Centers, Customer Retention, BPO, Management, Program Management, Sales, Human Resources, Interviews, Forecasting, Coaching, Time Management, Workforce Management, Quality Assurance, Customer Experience, Troubleshooting, Performance Management, Budgets, Start-ups, Vendor Management, Employee Training, Team Building, Outsourcing, Call Center Development, Leadership, Training, CRM, Account Management, Change Management, Team Management
Education
East Central University 1998 — 1999
Masters, Administration
East Central University 1994 — 1998
Bachelors, History
Optum September 2014 - Present
Federal Reserve Bank of St. Louis August 2013 - September 2014
Centene Corporation November 2011 - August 2013
Sisters of Mercy Health System May 2007 - November 2011
Magellan Health Services 2005 - 2007
Macroeconomic Advisers LLC 1998 - 2003
Skills
SQL, SPSS, Statistical Modeling, Clarity, Business Objects, Data Analysis, Data Mining, Statistics, Business Analysis, Teradata, Excel, Microsoft Office, Access, Analytics, Informatics, Healthcare Information..., Healthcare, Healthcare Management, SAS, Healthcare Consulting, Public Health, SAS programming
Education
Saint Louis University 2003 — 2005
MPH, Biostatistics and Epidemiology
Florida State University 1993 — 1997
BS, Economics and Statistics
Optum September 2011 - March 2014
Optum April 2011 - September 2011
A.D.A.M., Inc. May 2010 - December 2010
WellPoint December 2009 - May 2010
WellPoint December 2005 - December 2009
Health Management Corporation December 2004 - December 2005
WellPoint April 2004 - December 2004
WellPoint June 2001 - April 2004
WellPoint May 2000 - June 2001
Eastman Chemical Company January 1999 - May 1999
Skills
Behavior Change, Outcomes Research, Population Health, Wellness, Managed Care, Disease Management, Employee Wellness, Strategic Planning, Program Management, Strategy, Healthcare, Sales, Health Education, Employee Benefits, Product Management, Health Policy, Management, Hospitals, Healthcare Consulting, Medicare, Medicaid, Networking, Business Strategy, Women's Health, Community Relations...
Education
Northwestern University - Kellogg School of Management 2009 — 2010
Executive Leadership Program Certificate
East Tennessee State University 1998 — 1999
MPH, Health Administration
Georgia State University
BS, Biology
Optum July 2015 - Present
CallidusCloud November 2012 - July 2015
iCentera (acquired by CallidusCloud July 2011) May 2005 - October 2012
WinRep Software August 2002 - May 2004
Axonom Inc. 2000 - 2002
Skills
Cloud Computing, SaaS, Enterprise Software, Sales Enablement, CRM, Start-ups, Sales Operations, Direct Sales, Solution Selling, Sales Process, Partner Management, Pre-sales, Project Planning, Salesforce.com, Professional Services, Process Improvement, Analytics, Managed Services, Project Management, Software Project..., Channel Partners, Account Management, Competitive Analysis, Strategic Partnerships, Strategy, Business Development, E-commerce, Marketing Automation, Program Management, Cross-functional Team..., PaaS, Agile Methodologies, Solution Architecture, Business Intelligence, Product Management, Demand Generation, Product Marketing, Business Analysis, Outsourcing, Software Industry, Mobile Applications, Team Leadership, Go-to-market Strategy, B2B, Vendor Management, Integration, Lead Generation, Business Alliances, Recruiting, Business Strategy
Education
Minneapolis Community and Technical College 2011 — 2011
Web Development Professional Certificate
Gustavus Adolphus College 1996 — 2000
Bachelor of Arts
Optum August 2015 - Present
Countach Pro January 2007 - Present
UnitedHealth Group January 2015 - August 2015
Connextions September 2012 - January 2015
Windstream Communications April 2010 - August 2012
NuVox May 2007 - April 2010
NASA April 2007 - August 2007
FDN Communications January 2006 - May 2007
Skills
Photoshop, Illustrator, Flash, Dreamweaver, InDesign, HTML, After Effects, Premiere, ActionScript, Final Cut Pro, CSS, PHP, JavaScript, MySQL, User Interface Design, 3D Studio Max, DVD Studio Pro, Poser, Captivate, Lightroom, Soundtrack Pro, Compressor, Combustion, Adobe Audition, Aperture, Camtasia, Lingo, Fireworks, XHTML, Web Design, Adobe Creative Suite, XML, Wordpress, Graphic Design, jQuery, Microsoft Office, Adobe Acrobat, HTML5, Flex, QuarkXPress, Maya, Video, HTML 5, WordPress, Adobe Fireworks
Education
Full Sail University 2009 — 2010
Master of Fine Arts, Media Design
Full Sail University 2003 — 2005
Bachelor Degree, Digital Arts and Design
Optum April 2013 - Present
TechStars May 2009 - Present
Healthbox Accelerator August 2012 - Present
MassChallenge July 2010 - Present
Big Data Boston Ventures August 2012 - April 2013
Sigma Partners June 2000 - April 2013
aPriori February 2009 - March 2013
Silverlink Communications May 2003 - March 2013
Visual Mining July 2000 - March 2013
CaseNET May 2005 - December 2012
Skills
Start-ups, Venture Capital, Investments, SaaS, Strategic Planning, Fundraising, Team Building, Data Center, Storage, Social Media, Business Strategy, Marketing Strategy, Entrepreneurship, Negotiation, Non-profits, Healthcare, Business Planning, Strategy Development, Budgeting, Cloud Computing, Entrepreneur, Software Development, Big Data, Databases, Semantic Web, Mentoring, Strategy, Strategic Partnerships, Mergers & Acquisitions, Competitive Analysis, Enterprise Software, Business Development, Management Consulting, Leadership, Product Marketing, Business Intelligence, Budgets, Management, New Business Development, Angel Investing, Executive Management, Enterprise Architecture, Program Management, E-commerce, Mobile Applications, Analytics, Corporate Development, Go-to-market Strategy, Cross-functional Team..., Professional Services
Education
University of Durham (England) 1982 — 1985
B Sc, Mathematics
Optum September 2014 - Present
Legal Seafoods April 2007 - Present
United States Senator Sheldon Whitehouse's Office May 2013 - July 2013
Rhode Island Public Defender's Office October 2009 - December 2009
Applebee's Neighborhood Grill and Bar September 2004 - November 2007
Skills
Customer Satisfaction, Customer Service, Teamwork, Time Management, Critical Thinking, Telephone Skills, Filing, Access, Data Entry, Process Scheduler, Hospitality, Leadership, Outlook, Microsoft Office, Social Media, Spreadsheets, Project Management, Microsoft Excel, Sales, Microsoft Word, PowerPoint
Education
Johnson and Wales University 2010 — 2013
Bachelor of Science, Criminal Justice/Legal Studies
Gibbs College 2008 — 2010
Associate in Science Degree, Criminal Justice
UnitedHealthcare September 2014 - Present
Optum December 2009 - September 2014
WellCare March 2008 - December 2009
Ingenix March 2006 - March 2008
Walmart January 2003 - March 2006
Skills
Software Documentation, Analytics, Claim, Claim Investigation, Claims Management, Criminal Investigations, Data Analysis, Fraud, Fraud Detection, HIPAA, Health Insurance, Healthcare, Insurance, Interviews, Investigation, Managed Care, Medicaid, Medicare, Policy, Private Investigations, Report Writing, Surveillance
Education
Florida State University 2012 — 2014
Master of Public Administration (M.P.A.)
St. Cloud State University 1997 — 2001
B.A., Criminal Justice
Optum June 2014 - Present
Gustavus Technology Services January 2012 - May 2014
Security Life Insurance January 2014 - February 2014
Gustavus Technology Services June 2013 - August 2013
Skills
Customer Service, Leadership, Training, Teamwork, PowerPoint, Microsoft Word, Program Management, Social Media, Event Planning, Microsoft Office, Microsoft Excel, Public Speaking, Time Management
Education
Gustavus Adolphus College 2010 — 2014
Bachelor of Arts (B.A.), Communication Studies, Management, English
John Cabot University 2013 — 2013
Study Abroad Participant
Prior Lake High School 2006 — 2010
Optum November 2011 - Present
Supreme Lending March 2010 - November 2011
Wells Fargo Home Mortgage September 2009 - February 2010
Education
Gustavus Adolphus College 2005 — 2009
Optum October 2009 - Present
Skills
Statistics, Python, Predictive Analytics, Machine Learning, Optimization, Demand Forecasting, Big Data, Predictive Modeling, Operations Research, R, Modeling, Forecasting, Software Engineering, Retail, Pricing, Simulations, Data Analysis, Mathematical Modeling, Quantitative Analytics, Statistical Modeling, Business Analytics, Analytics, C, Integration, Software Development, Simulation, Netezza, Business Intelligence, Databases, in-database analytics
Education
Georgia Institute of Technology 1994 — 1999
Ph.D., Operations Research
Georgia Institute of Technology 1994 — 1996
M.S., Industrial Engineering
Louisiana State University 1993 — 1994
MS, Industrial Engineering
Indian Institute of Technology, Kharagpur 1989 — 1993
B.Tech., Mechanical Engineering
UnitedHealth Group July 2015 - Present
Optum November 2011 - Present
BlueCross BlueShield of Tennessee January 2005 - November 2011
BlueCross BlueShield of Tennessee January 1999 - December 2004
Unum 1998 - 1999
Books A Million 1996 - 1998
Skills
Administration..., CAQH CORE, Clearinghouse, Clinical Editing, Contract Monitoring, EDI ANSI X12, HIPAA, Healthcare EDI, Payer Adjudication, Pre-sales, Solution Engineering, WEDI, Workers Compensation EDI, Adjudication, Core, Payer, Business Analysis, Healthcare, Healthcare Information..., Contract Management, EDI, Clinical Research, Solutions Marketing, Medicaid, Process Improvement, Healthcare Industry, Healthcare Management, Software Implementation, Testing, EMR, Software Documentation, SDLC, HL7, EHR, Visio, Integration, SharePoint, Enterprise Software, Business Intelligence
Education
East Tennessee State University 1994 — 1996
State of Minnesota March 2013 - Present
Optum September 2010 - February 2013
Ingenix Consulting June 2010 - September 2010
OptumHealth October 2009 - June 2010
CIGNA September 2006 - April 2009
Definity Health 2002 - 2006
eBenX 1996 - 2002
SHPS (eBenX) 1996 - 2002
Skills
Managed Care, Medicaid, Medicare, Healthcare Information..., Health Insurance, Healthcare, Fraud, HIPAA, Pharmacy Benefit..., Process Improvement, Disease Management, Health Policy, Informatics, Employee Benefits, Insurance, Medicare Part D, Software Documentation, Claim, Healthcare Management, Cross-functional Team..., Data Analysis, Program Development
Education
Gustavus Adolphus College 1990 — 1994
Bachelor's degree, Biology, General
Optum June 2009 - Present
Optum June 2009 - Present
D5 June 2008 - January 2011
BI-LO, LLC August 2008 - January 2009
Chick-fil-A May 2008 - July 2008
Nuvox Communications April 2007 - May 2008
Tire Centers, LLC(Subsidiary of Michelin) 2004 - 2007
Ahold Information Services 2004 - 2004
Lockwood Greene 2000 - 2003
Skills
Cloud Computing, Integration, Web Applications, Enterprise Architecture, Oracle, Application Architecture, Java, Architecture, Solution Architecture, Enterprise Software, SOA, Agile Methodologies, SDLC, Websphere, Spring, SQL, Web Development, Java Enterprise Edition, Web Services, Databases, SharePoint, Unix, Data Warehousing, Database Design, Testing, Microsoft SQL Server, XML, Business Intelligence, Software Project..., Visio, Software Development, DB2, IT Strategy, Data Modeling, Architectures, Requirements Analysis, Scrum, EAI, Agile Project Management, IIS, Consulting, Spring Framework
Education
Greenville Technical College 1993 — 1995
Information Technology
Center for the Media Arts 1986 — 1987
Certificate, Recording Arts Technology/Technician
Eastern New Mexico University 1979 — 1980
Allstate June 2015 - Present
Optum July 2014 - June 2015
First Rehabilitation Life Insurance Company June 2012 - July 2014
TNT Industries Inc. September 2008 - February 2010
World Trading Center Inc. 2007 - 2008
Education
Five Towns College 2001 — 2004
Long Island Lutheran Jr./Sr. High School
New York State Regents
OptumInsight February 2012 - Present
Optum 2012 - Present
Profitec, Inc April 1996 - June 2011
Profitec, Inc April 1996 - June 2011
Connecticut Online Computer Center March 1994 - April 1996
Fiserv, Inc May 1981 - March 1994
Waterbury Hospital February 1979 - January 1981
Raybestos , Inc January 1978 - February 1979
US Navy December 1973 - December 1977
Skills
Data Analysis, Customer Service, Testing, Documentation, Billing Systems, Access, User Acceptance Testing, Billing
Education
Gateway Community College 2011 — 2011
SQL Program Language Certificate
Gateway Community College 2001 — 2001
Middlesex Community College 1993 — 1994
Associate degree, Marketing
Mattatuck Community College 1979 — 1984
Associate degree, Business Management
Optum July 2014 - Present
OptumInsight September 2002 - Present
Education
Duke University 1996 — 2000
MA, Sociology
Fairfield University 1992 — 1996
Bachelor of Science (BS), Economics, Sociology
Optum April 2015 - Present
CIGNA Healthcare July 2012 - April 2015
Optum May 2011 - July 2012
Sikorsky March 2011 - May 2011
ProCom Telecommunications Corp. September 2009 - March 2011
General Electric November 2004 - March 2009
GE Employers Reassurance Corporation 2003 - 2004
American United Life Insurance Company / Duncanson & Holt LTC Insurance 1998 - 2003
The Hartford Insurance Co 1997 - 1998
Aetna US Healthcare 1995 - 1997
Skills
Access, Data Analysis, Microsoft Excel, Oracle, SQL, Data Warehousing, Requirements Analysis, Unix
Education
Eastern Connecticut State University 1991 — 1992
Bristol Central High School 1987 — 1991
Mathematics
Optum February 2013 - Present
Optum August 2010 - January 2013
i3 Drug Safety (Now OPTUM) March 2010 - July 2010
i3 Drug Safety (Now OPTUM) February 2008 - February 2010
Pfizer Health Solutions March 2007 - November 2007
Pfizer Health Solutions October 2003 - February 2007
Florida Agency for Health Care Administration 2001 - September 2003
Skills
SAS, Epidemiology, Analytics
Education
Florida State University 1994 — 1998
MS, Sociology
Northern Arizona University 1986 — 1990
BS, Sociology / Criminal Justice
Weymouth North High School 1982 — 1986
Diploma
Optum February 2011 - Present
Independence Blue Cross 1999 - March 2011
Independence Blue Cross - Keystone Health Plan East May 1988 - November 1999
Skills
Managed Care, Process Improvement, Employee Benefits, Strategic Planning, Underwriting, Insurance, Claim, SDLC, Claims Management, Health Insurance, Medicaid, PMO, Performance Management, Medicare, Systems Analysis, Brokers, Healthcare, Reinsurance, Vendor Management, Public Speaking, Actuarial Consulting, HIPAA, Proposal Writing, Disability Insurance, Leadership, Customer Service, Risk Management, Business Analysis, Medical Underwriting, Health Policy
Education
Eastern University 1994 — 1999
BA, Business and IT Management
Optum August 2014 - Present
AdvanceMed, NCI Inc. October 2012 - August 2014
AdvanceMed, NCI Inc. June 2012 - October 2012
AdvanceMed, CSC June 2007 - June 2012
STAR Physical Therapy August 2006 - June 2007
Tenet Healthcare, Atlanta Medical Center September 2003 - May 2006
Tenet Healthcare, Regional Business Office September 2003 - May 2006
Omni Insurance, The Hartford December 2000 - July 2002
CIGNA Government Services May 1999 - October 2000
Skills
Public Speaking, Customer Service, Nonprofits, Community Outreach, Healthcare, Team Building, Coaching, Microsoft Excel, Strategic Planning, PowerPoint, Teaching, Event Planning, Research, Microsoft Office, Program Development
Education
Meharry Medical College 1997 — 1999
M.S.P.H, Public Health
Fisk University 1993 — 1997
B.S, Business
Optum, Complex Population Management October 2014 - Present
Optum August 2014 - October 2014
UnitedHealthcare January 2012 - April 2014
Centene Corporation/Buckeye Community Health Plan April 2004 - December 2011
CIGNA Healthcare June 2002 - April 2004
HealthSouth March 2000 - May 2002
UnitedHealthcare November 1993 - March 2000
Nationwide Health Plans 1990 - 1993
Skills
Medicaid, Nursing, Process Improvement, Insurance, Home Care, Healthcare, Strategic Planning, HIPAA, Provider Relations, Healthcare Management, Managed Care, Health Insurance, Health Policy, Medicare, PPO, HMO, Data Analysis, Hospitals, Team Building, Healthcare Information..., Healthcare Consulting
Education
Franklin University
Business
Optum April 2015 - Present
Optum August 2007 - April 2015
OptumHealth January 2006 - August 2007
UnitedHealth Group September 1997 - January 2006
Skills
Call Center, Telecommunications, Workforce Management
Education
Eastern Kentucky University 1990 — 1995
Optum January 2013 - Present
OptumInsight February 2011 - January 2013
i3 Global March 2006 - February 2011
PPD, Inc. July 2004 - March 2006
PAREXEL May 1999 - July 2002
Skills
Pharmaceutical Industry, Pricing, Outsourcing, Business Development, Contract Negotiation, Risk Management, CRO, Change Management, Clinical Research, Project Management, Mergers, Business Strategy, Budgets, Performance Management, Clinical Trials, Sales Management
Education
Florida Gulf Coast University 2002 — 2004
MBA, Marketing, Management
The University of Connecticut School of Business 1995 — 1999
Bachelor of Science (BS), Health Systems Management
Goodwill Solutions September 2012 - Present
Haven Hospice January 2012 - May 2012
Experis February 2010 - August 2010
COMSYS February 2009 - July 2009
United Health Care 2006 - 2008
Optum May 2006 - February 2007
Goodwill Solutions 2003 - 2006
Global Information Solutions 1998 - 2003
Abt Associates 1997 - 1998
Baxter Healthcare 1995 - 1997
Skills
Business Intelligence, Data Warehousing, ETL, SAS, Analytics, Program Management, SDLC, Data Modeling, Strategic Planning, Project Management, Data Analysis, Integration, Leadership, Architecture, Risk Management, IT Audit, IT Security Assessments, IT Governance, Process Improvement
Education
Florida Atlantic University 1989 — 1992
UnitedHealth Group August 2015 - Present
Optum November 2013 - Present
The Ohio State University Wexner Medical Center November 2012 - October 2013
Berger Health System June 2012 - August 2012
Zywave November 2009 - September 2011
Zywave October 2009 - November 2009
City of Dublin Parks & Open Space May 2005 - August 2009
Elysium Painting May 2008 - August 2008
Skills
Social Media, Microsoft Office, PowerPoint, Healthcare, Customer Service, Sales, Process Improvement, Marketing, Data Analysis
Education
The Ohio State University 2011 — 2013
MHA, Health Management, Services and Policy
Eastern Michigan University 2005 — 2009
BBA, Marketing
Optum February 2013 - Present
Ingenix January 2010 - Present
Ingenix August 2008 - August 2010
AMA June 2005 - August 2008
American Medical Association June 2002 - June 2005
Midwest Suburban Publishing-Daily Southtown June 2000 - June 2002
Jordan Tamraz & Caruso March 1998 - June 2000
Skills
Publishing, Marketing Communications, Social Media, Public Speaking, Sales, Marketing Strategy, Management, Contract Negotiation, Marketing, Microsoft Office, Team Building, Nonprofits, Business Development, Budgets, Advertising, Email Marketing, Training, Strategy, Social Media Marketing
Education
Northwestern University 2006 — 2008
Pre-Med Program, Medical
University of Chicago 2004 — 2008
Master's degree, Publishing
Florida State University 1998 — 2002
BS, Marketing and Communications
Optum December 2011 - Present
UnitedHealth Group May 2008 - December 2011
Office of the Minnesota Attorney General August 1992 - May 2008
Private Practice June 1988 - August 1992
William Mitchell College of Law August 1991 - June 1992
Legal Services Corporation of Iowa May 1987 - August 1987
Skills
Medicaid, Medicare, Health Law, Managed Care, HIPAA, Healthcare, Litigation Management, Litigation, Privacy Law, Legal Writing, Appeals, Legal Research, Contract Negotiation, Health Insurance, Administrative Law, Corporate Governance, Compliance..., Corporate Law, Arbitration, Commercial Litigation, Legal Assistance, Medical Compliance, Bankruptcy, Legal Compliance, Licensing, Health Policy, Intellectual Property, Medicaid Managed Care, ERISA
Education
University of Iowa College of Law 1985 — 1988
JD
Grinnell College 1979 — 1983
BA, General Science (Chemistry), German
Optum March 2013 - Present
Skills
Healthcare Information..., HIPAA, Healthcare Consulting, Medicare, EHR, Healthcare, Revenue Cycle, Hospitals, Medical Billing, Healthcare Industry, Medicaid, Healthcare Management, Managed Care, EMR, Medical Coding, Process Improvement, Data Analysis
Education
The University of New Mexico - Robert O. Anderson School of Management 1987 — 1991
MBA, Healthcare Management
Emporia State University 1976 — 1980
BM, Music, Business
UnitedHealth Group August 2014 - Present
Optum April 2013 - August 2014
Optum July 2011 - April 2013
OptumInsight August 2011 - April 2012
UnitedHealth Group October 2008 - June 2011
UnitedHealth Group August 2007 - October 2008
Thomson West December 2004 - July 2007
UnitedHealthcare June 1996 - December 2004
Cornell, Kahler, Kosbab and Shidell, PLLP October 1992 - June 1996
Skills
Process Improvement, Financial Reporting, Forecasting, Sarbanes-Oxley Act, Financial Analysis, Risk Management, Financial Modeling, Business Process..., Finance, Managerial Finance, Internal Controls, Accounting, Auditing, Mergers & Acquisitions, Strategic Financial..., Financial Planning
Education
University of St. Thomas 1997 — 2001
MBA, Finance
Gustavus Adolphus College 1988 — 1992
BA, Accounting
UnitedHealthcare June 2015 - Present
Optum March 2014 - Present
Piper Jaffray June 2011 - March 2014
RBC Capital Markets April 2010 - August 2010
Wachovia Capital Markets, LLC 2007 - 2009
Education
University of St. Thomas - Opus College of Business 2009 — 2011
MBA, Finance and Accounting
Gustavus Adolphus College 2003 — 2007
BA, Financial Economics
SMS March 2010 - Present
Team 1 Auto, LLC January 2009 - January 2011
Golden Gate Cycles March 2005 - November 2008
Lithia Toyota October 2001 - March 2005
Optum July 1996 - October 2001
US Army March 1974 - August 1996
Education
Golden Gate University 1994 — 1996
Master of Science Degree, Procurement and Logistics Management
Hawaii Pacific University 1991 — 1994
Bachelor of Science Degree, Business Administration
UnitedHealthcare 2013 - Present
Optum October 2010 - Present
Aetna November 2009 - October 2010
Care Guide May 2006 - October 2009
CareGuide January 2005 - October 2009
Care Guide January 2005 - May 2006
Lutheran Services Florida October 2003 - January 2005
Psychotherapeutic Services (Thompson Academy) May 2001 - 2003
Skills
Case Management, Case Managment, Crisis Intervention, Hospitals, Managed Care, Medicare, Adolescents, Clinical Research, Disease Management, Family Therapy, Group Therapy, Health Insurance, Healthcare, Healthcare Management, Leadership, Medicaid, Mental Health, Motivational..., Program Management, Psychology, Social Services, Training, Treatment
Education
Florida Atlantic University 1998 — 2002
MSW, Social Work
Florida Atlantic University 1998 — 2000
BSW, Social Work
Optum May 2010 - Present
BAE Systems IT February 2009 - May 2010
United Healthcare July 2004 - February 2009
MAMSI September 1997 - July 2004
Staples 1994 - 1997
Skills
Requirements Analysis, Process Improvement, Program Management, Healthcare, Project Management, SDLC, Business Analysis, Data Analysis, Insurance, SharePoint, Analysis, Vendor Management
Education
University of Maryland University College 2009 — 2012
B.S., Management Studies
University of Maryland University College 2007 — 2009
Certificate, Information Systems Management
Frederick Community College 1989 — 1992
Associates, Business Administration
Walkersville High School 1985 — 1989
HS, Pre-Engineering
Optum 2008 - Present
Ingenix, Inc. 2007 - 2008
ACS, a Xerox Company 2001 - 2007
Unisys 1997 - 2001
Skills
Healthcare, Requirements Gathering, Business Analysis, Data Warehousing, Requirements Analysis, Business Process..., Business Intelligence, Medicaid, SQL, Process Improvement, SDLC, Visio
Education
Florida State University - College of Business
BS, Management Information Systems
Optum September 2012 - Present
Hebrew Rehabilitation March 2006 - June 2012
Jordan Hospital January 2003 - January 2006
Education
UMass Boston 2004 — 2006
Master's degree, Family Practice Nurse/Nursing
Fitchburg State College 1993 — 1998
bachelors of science, Registered Nursing/Registered Nurse
G&K Services / Robert Half International August 2014 - September 2014
Optum April 2012 - May 2014
Cargill July 2011 - April 2012
UCare August 2006 - June 2011
UnitedHealth Group August 1997 - August 2006
Skills
Contract Negotiation, Contract drafting, Medicare, Medicaid, Insurance, Managed Care, HIPAA, HMO, Health Insurance, Medicare Part D, PPO, Healthcare Industry, Medicaid Managed Care, Training
Education
Grand Valley State University
Bachelor's Degree
MINNESOTA PARALEGAL INSTITUTE
Paralegal Certificate; ABA approved program
Rochester High School
Optum June 2009 - Present
International Automotive Components November 2007 - January 2009
Skills
Cross-functional Team..., Process Improvement, Microsoft Office, Microsoft Excel, Data Analysis, Customer Service, Automotive, Microsoft Word, Outlook, Inventory Management, Marketing, Windows, Research, Root Cause Analysis, Quality Management, Social Media, Healthcare, Analysis, Teamwork, Financial Analysis, Quality Assurance, Social Networking, Insurance, Athletic Training, Snow Removal, Sports Coaching, Claim, Auditing, Event Planning, Team Building, Leadership
Education
Grand Valley State University 2003 — 2006
Business Administration
G & K Services April 2008 - January 2010
Accountemps October 2008 - April 2009
Marion County Public Defender Agency December 2005 - March 2008
Optum 2000 - 2003
Toll Company 1998 - 2000
Toll Company 1998 - 2000
Toll Company 1998 - 2000
The Pillsbury Company 1997 - 1998
The Pillsbury Company 1996 - 1997
Orrin Thompson Homes 1993 - 1996
Education
Earlham College 1986 — 1990
BA
Optum July 2008 - Present
Pacific University October 2011 - Present
First Choice Health October 2007 - July 2008
Providence Health System October 2005 - October 2007
PacifiCare Health Systems November 1994 - October 2005
Skills
Performance Improvement, Managed Care, Healthcare, Leadership, Project Management, Hospitals, Cross-functional Team..., Provider Relations, Process Improvement, Medicaid, Strategic Planning, Health Policy, Medicare, Management, Software Documentation, HIPAA, Healthcare Management, Contract Negotiation, Health Insurance, Data Analysis, Healthcare Information...
Education
George Fox University
Master of Business Administration (MBA), Business Administration and Management, General
George Fox University
Bachelor of Arts (BA), Management of Human Resources
Mt. Hood Community College
Associate of Arts (A.A.), Forest Tchnology
Optum March 2015 - Present
United Healthcare March 2008 - Present
United Healthcare March 2008 - Present
Tenet Healthcare September 2000 - February 2008
Atlanta Medical Center 2000 - 2008
Skills
HIPAA, Revenue Cycle, Medicare, Credentialing, Medical Billing, Medical Coding, Clinical Research, Surgery, Medicaid, Healthcare, Hospitals, Medical Terminology, Managed Care, Physician Relations, Practice Management, EMR, EHR
Education
Kennesaw State University 2011 — 2011
Physician coding
Georgia Highlands College 2009 — 2010
Optum July 2015 - Present
Duke University Health System September 2014 - December 2014
Boston Scientific May 2014 - August 2014
Paradigm Talent Agency June 2010 - May 2013
Gersh August 2008 - May 2010
The Film Department July 2007 - August 2008
Endeavor December 2001 - July 2007
Sportsline.com September 2000 - September 2001
Skills
Project Management, Leadership, Employee Relations, Benefits Administration, Policy, Performance Management, Organizational..., Marketing, Data Analysis, Business Strategy, Employee Benefits, Mergers & Acquisitions, Management, Strategy, Strategic Planning, Marketing Strategy
Education
Fuqua School of Business, Duke University 2013 — 2015
Master of Business Administration (MBA), Health Sector Management
Duke University
Optum April 2012 - Present
Gracie Square Hospital November 2007 - April 2012
MHN April 2007 - October 2007
Jamaica Hospital January 2003 - March 2007
Sunrise Psychiatric Clinic March 2002 - November 2002
Skills
Managed Care, Mental Health, Mental Health Counseling, Psychotherapy, Psychiatry, Utilization Management, EAP, Supervisory Skills, Sound Judgment, Medication Therapy..., Patient Advocacy, Behavioral Health, Crisis Intervention, Healthcare Management, Healthcare, Clinical Research, Inpatient, Clinical Supervision, Utilization Review, Case Managment, Social Services, Medicaid, Treatment, Motivational...
Education
Fordham University 2000 — 2001
MSW, Social Service
Molloy College 1995 — 2000
BA, Social Work
Optum March 2006 - Present
United Behavioral Health August 2002 - March 2006
United Behavioral Health October 1998 - August 2002
United Healthcare of Florida, Inc April 1997 - September 1998
Managed Care Programs, Inc May 1995 - October 1996
Managed Care Programs, Inc. January 1995 - May 1995
CIGNA HealthCare of Florida, Inc January 1984 - January 1994
Skills
Account Management, HIPAA, Health Insurance, Healthcare, Healthcare Information..., Healthcare Management, Managed Care, Management, Medicaid, Medicare, Provider Relations, Training
Education
Eckerd College
Bachelor of Arts, Business Administration/Marketing
Robert Half Technology July 2014 - Present
Optum November 2011 - May 2014
OptumHealth April 2010 - November 2011
Genesis10 January 2010 - April 2010
UCare May 2009 - October 2009
UCare May 2001 - May 2009
UCare August 2000 - May 2001
Marsh January 1998 - August 2000
Marsh January 1996 - January 1998
Skills
SDLC, Process Improvement, Cross-functional Team..., Business Analysis, Analysis, Recruiting, Healthcare, Testing, Leadership, Management, Enterprise Software, Team Building, Insurance, Policy, Employee Benefits, Managed Care, New Business Development, Customer Service, Troubleshooting, Strategic Planning, Data Analysis, HIPAA, Claim, Visio, Medicare
Education
University of Iowa 1992 — 1995
M.A.
Grinnell College 1987 — 1991
B.A.
Optum October 2010 - Present
Optum 2006 - 2010
Optum June 2002 - March 2006
Skills
Project Management, Program Management, Process Improvement, Strategic Planning, Change Management, Leadership, Coaching, EAP, Healthcare, Managed Care, Healthcare Information..., Visio, Case Managment, Business Analysis, MS Project
Education
Villanova University 2008 — 2009
Masters Certificate, Project Management
Villanova University 1995 — 1997
MS, Psychology
Furman University 1991 — 1995
BS, Psychology
Optum March 2010 - Present
OptumHealth December 2003 - March 2010
United Behavioral Health December 1999 - November 2003
Skills
Administrative..., Office Management, Data Entry, Confidentiality, Spreadsheets, Travel Arrangements, Calendars, Outlook, PowerPoint, Microsoft Word, Microsoft Excel, Event Planning, Time Management, Fax, Office Equipment, Healthcare, Employee Benefits, Calendaring, Onboarding, New Hire Orientations, Concur, Office Administration, Teamwork, Expense Reports, Salesforce.com, Microsoft Office, Adobe Acrobat, Recruiting, PeopleSoft, Visio, Human Resources, Employee Relations, Management, Lotus Notes
Education
Golden Gate University 1992 — 1993
Human Resources Management
University of the Philippines 1981 — 1985
Bachelor of Arts, Psychology
Genericbuddy Productions September 2012 - Present
Optum April 2004 - Present
EMI April 2000 - February 2004
TRUTH January 1998 - December 1999
Skills
Healthcare Information..., HIPAA, Revenue Cycle, Managed Care, Healthcare Consulting, Healthcare Management, Hospitals, EHR, Software Implementation, Business Analysis, Leadership
Education
Georgia Southern University 1987 — 1991
Bachelor of Fine Arts (BFA), arts/graphic design
Optum November 2014 - Present
UnitedHeath Care of South Florida March 2013 - November 2014
Preferred Care Partners February 2011 - March 2013
Skills
Healthcare, Healthcare Management, Medicare, Healthcare Information..., HIPAA, Medicaid, Managed Care, Hospitals, Health Insurance, Healthcare Industry, Management, Process Improvement, Team Building, Physician Relations, Leadership
Education
Florida International University - College of Business 2010 — 2011
MBA, Healthcare
Florida International University 2006 — 2009
BA, Psychology/ Philosophy
Optum May 2000 - Present
Reden & Anders February 1995 - August 1999
Tate Facilities Services September 1992 - November 1994
Margaux January 1992 - September 1992
Kirby G. Bailey, Attorney at Law March 1989 - November 1991
Skills
Executive..., Administrative..., Notary Public, Outstanding time..., High Level Of..., Office Management, Meeting Planning, Travel Arrangements, Vendor Relationships, Process Improvement, Client Billing, Scheduling Management, Hospitality, Concur, Expense Reports, Outlook, Salesforce.com, Proofreading, Microsoft Excel, Spreadsheets, OpenAir, Data Entry, Visio, PowerPoint, Microsoft Word
Education
Georgia Perimeter College
UnitedHealth Group March 2015 - Present
Optum February 2013 - Present
OptumInsight June 2011 - Present
Motorola Solutions July 2000 - April 2009
Skills
Cross-functional Team..., Program Management, Six Sigma, PMP, Process Improvement
Education
Eastern Michigan University
MBA
Indiana University Bloomington
Business, Finance
Epiq Systems May 2015 - Present
ExamOne, a Quest Diagnostics Company October 2014 - May 2015
Optum February 2012 - October 2014
Sprint Nextel January 2000 - February 2012
Kansas State University 1995 - 1999
Skills
Oracle RAC, RMAN, Oracle Enterprise..., Partitioning, Vi, Exceed, Unix, Ksh, Csh, Sh, Windows, Solaris, AIX, HP-UX, HP9000, RS/6000, Informix, Embedded SQL, Microsoft Office, Database Administration, Netscape Enterprise..., PC Networking, Perl, Awk, Sed, Grep, TAR, Unix Networking, Itanium, X64, Gmake, Unixware, SQL*Plus, Oracle 7.x, Motif, X11, SQL Server, Oracle Developer 2000, C, x86 Assembly, MASM, C++, DirectX, Direct3D, Java, JDBC, XML, Python, Red Hat Linux, System Administration
Education
Fort Hays State University
Kansas State University
B.S., Computer Science
Optum July 2006 - Present
Lewisville Medical Center 2001 - 2006
Baylor Medical Center at Irving 1996 - 2001
Skills
Registerd Nurse, Nursing, Case Managment, Medical/Surgical, Oncology, Utilization Management, Managed Care, Certified Case Manager, Healthcare Management, Disease Management, Utilization Review, Healthcare, Hospitals, Clinical Research, Home Care, Inpatient, Medicare, HEDIS, Quality Improvement, Healthcare Consulting, Health Insurance, Microsoft Office, Nursing Education, Acute Care, Provider Relations, HIPAA, Case Management, Patient Advocacy, Health Policy, NCQA, Medical Case Management, Long-term Care, JCAHO, Healthcare Industry, Palliative Care, Patient Education, Registered Nurses, HMO, Nursing Management, PPO, Critical Care, Healthcare Information..., EMR, Behavioral Health, EHR, BLS, Informatics, ACLS, Physician Relations, Medicaid
Education
El Centro College 1992 — 1995
Associate Degree, Nursing
Lewisville High School 1985 — 1988
High School Diploma, General Studies
Optum 2013 - Present
INSPIRIS 2010 - 2012
Faith Hospice, Center for Advanced Symptom Management 2007 - 2010
Skills
Nurse Practitioners, Nursing Education
Education
Grand Valley State University
BSN, MSN, Nursing, Adult
Emory University 2014 - Present
Interactive Health, Inc 2015 - 2015
YMCA 2013 - 2015
Optum 2013 - 2014
Centers for Disease Control and Prevention 2007 - 2012
Emory University 2004 - 2007
American Cancer Society 2005 - 2006
Georgia State University 2003 - 2006
Education
Emory University
Master of Public Health (MPH), Prevention Science
Duke University
Duke Integrative Medicine, Integrative Health Coach Professional Training
The University of Georgia
Bachelor of Business Administration (BBA)
Optum October 1999 - Present
Skills
Software Quality..., Team Management, Programming, Requirements Analysis, Microsoft SQL Server, Integration, SharePoint, Software Documentation
Education
Middle Tennessee State University 2002 — 2004
BS, Business Administration and Management, General
Ferris State University 1992 — 1996
BS, Computer Engineering
Optum November 2014 - Present
Convergys July 2012 - July 2014
Convergys March 2006 - June 2014
Convergys October 2011 - July 2012
Skills
BPO, Workforce Management, Operations Management, Service Delivery, Transition Management, Customer Satisfaction, Vendor Management, Outsourcing, Sla, Contact Centers, Team Management, Process Improvement, Performance Management, Call Centers, Customer Experience, Training, Customer Service, Team Leadership, Team Building, Leadership, Change Management, IEX, SLA
Education
Florida Metropolitan University
Commercial and Advertising Art
Optum November 2005 - Present
Optum Behavioral Health May 1999 - November 2005
Education
Duke University
Eastern Washington University
Master's Degree, Computer Science
Medical University of South Carolina
Bachelor's Degree, Health Information/Medical Records Administration/Administrator
Service Experts Heating & Air Conditioning May 2015 - September 2015
Optum January 2014 - May 2015
Network Global Logistics March 2013 - January 2014
Dish Network August 2007 - January 2010
Skills
Customer Service, Dispatching, Technical Support, Customer Satisfaction, Team Building, Customer Retention
Education
Front Range Community College 2012 — 2015
Associate of Arts (A.A.), Business Administration and Management, General
Brighton High School