ShoreTel Company
Industry: Telecommunications company
DescriptionShoreTel, Inc. was a telecommunications vendor providing unified communications for business. In 2017, the company was acquired by Mitel. Headquarters: Sunnyvale, California, United States Revenue: 359 million USD (2016) CEO: Don Joos (8 Aug 2013–) Founder: Edwin J Basart Founded: 1996 Subsidiaries: ShoreTel Pty. Ltd, ShoreTel UK Limited, ShoreTel GmbH
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ShoreTel Employees
EMC September 2014 - Present
ShoreTel September 2013 - June 2014
Rochester Institute of Technology November 2011 - September 2013
Best Buy October 2010 - August 2011
Skills
Active Directory, Troubleshooting, HTML, Linux System..., Computer Hardware..., Network Deployment, Cisco IOS, Routing Protocols, VMware, Drupal, Wireshark, ESXi, NeXpose, Java, Perl, Ubuntu, Security, Network Security, OS X, System Administration, Databases, Technical Support, Microsoft Office, Networking, Cisco Technologies
Education
Rochester Institute of Technology 2011 — 2013
BS, Applied Networking and System Administration
Basho Technologies, Inc October 2014 - Present
ShoreTel January 2010 - October 2014
Digital Lobe June 2009 - August 2009
Xerox March 2009 - May 2009
Callfinity May 2008 - November 2008
Skills
Erlang, C, C++, Python, Elixir, SQL, VoIP, SIP, RTP, AMQP, Linux, Cryptography, Scalability, Network Programming, Concurrent Programming, HCS12, Java, SSL, RabbitMQ, Ejabberd, XML, JSON, Cloud Computing, Combinatorics, Discrete Mathematics, Assembly Language, Git, Electronics, Electric Vehicles
Education
Rochester Institute of Technology
Bachelor of Science (B.S.), Computer Science, Minor in Mathematics, 3.9
Monroe Community College
Associate of Science (A.S.), Computer Science, 3.9
ShoreTel June 2015 - Present
ShoreTel February 2010 - Present
Best Buy March 2008 - July 2011
Skills
Cisco Technologies, CCNA, OSPF, Troubleshooting, Cisco Routers, BGP, Routing, Switches, Critical Thinking, EIGRP, Technical Support, Cloud Computing, Multitasker, CCNP, Fast Learner, RIP, ASA, ITIL, CCNP Certified, CCIE R&S Written, IS-IS, Networking
Education
Robert Morris University 2008 — 2010
Bachelor of Applied Science, Computer Networking
Moraine Valley Community College 2006 — 2008
associate, computer networking
Cisco Networking Academy
Anago of the Bay Area August 2006 - Present
ShoreTel January 2003 - November 2003
CIDCO January 1998 - November 2002
Skills
New Business Development, Sales Management, Contract Negotiation, Team Building, Account Management, Strategic Planning, Sales, Marketing Strategy, Business Strategy, Customer Service, Operations Management, Cold Calling, Marketing, Entrepreneurship, Sales Operations, Negotiation, Team Leadership, B2B, Training, Budgets
Education
Pepperdine University 1987 — 1989
MBA
Michigan State University 1975 — 1981
Bachelor's Degree, Logistics, Materials, and Supply Chain Management
ShoreTel September 2015 - Present
Brocade September 2012 - Present
Contract Recruiting December 2011 - August 2012
Cisco Systems November 2006 - December 2011
Microsoft, CHI-Denver May 2005 - November 2006
RTI International 2002 - 2005
Hewlett-Packard 2000 - 2002
Nortel Networks 1998 - 2000
MCI 1997 - 1998
Aerotek 1997 - 1998
Skills
Technical Recruiting, Cloud Computing, Talent Acquisition, Management, Recruiting, Sourcing, Interviews, Temporary Placement, Leadership, Human Resources, Team Management, Strategy
Education
Ohio University 1990 — 1994
BS, Communication-Political Science
ShoreTel December 2012 - Present
ShoreTel June 2011 - December 2012
US Navy August 2002 - November 2005
Skills
SIP, Cisco Technologies, Ethernet, VoIP, IP, Telecommunications, MPLS, Wireless, TCP/IP, Switches, Network Design, Unified Communications, WAN, Telephony
Education
Monroe Community College 2006 — 2009
Associate of Arts and Sciences (A.A.S.), Computer Systems Technology
ShoreTel December 2013 - Present
ShoreTel July 2013 - December 2013
ShoreTel December 2012 - June 2013
Equity LifeStyle Properties, Inc. June 2012 - October 2012
Skills
IT Solutions, Computer Hardware, Programming, Teamwork, Team Leadership, Reliability, Salesforce.com, System Administration, Troubleshooting, Cisco Technologies
Education
Rochester Institute of Technology 2008 — 2012
Rochester Institute of Technology 2008 — 2012
Computer Engineering
Stanford Health Care (Property Services) May 2014 - Present
Sodexo @ Stanford Hospital and Clinics May 2013 - May 2014
Santa Clara Valley Water District September 2012 - March 2013
Dialogic April 2012 - August 2012
ShoreTel April 2008 - March 2012
Office Team January 2007 - April 2008
Comcast Cable June 2006 - January 2007
Atlantic Pacific Insurance Brokers Inc February 2004 - June 2006
Skills
Microsoft Office, Receptionist Duties, Human Resources, Customer Service, Administrative..., Office Management, Coordinating Events, Travel Arrangements, Microsoft Suites, Payroll, Access, Administrative...
Education
Central County Occupational Center
Del Mar High School
Diploma
Mission College
Hospitality Management
ShoreTel October 2014 - Present
arvato Finance March 2014 - October 2014
PMC-Sierra February 2012 - April 2013
arvato Finance November 2010 - January 2012
Affinity Solutions, Inc. June 2008 - June 2010
Skills
Account Reconciliation, Accounts Payable, Analysis, Salesforce.com, Accounting, Accounts Receivable, Invoicing, Process Improvement, Microsoft Office, Oracle, Peachtree, Quickbooks, Adobe Acrobat, Oracle Discoverer, Microsoft Works, Excel, Billing, Invoice Processing, Cash Receipts, Collections, Journal Entries, Vlookup, Pivot Tables, US GAAP, General Ledger, Customer Relations, Reporting & Analysis, PowerPoint, Internal Audit, Outlook, Bank Reconciliation, Data Analysis, Microsoft Word, Analytics, CRM, Sales Commissions, Tableau
Education
Golden Gate University 2012 — 2015
Master of Business Administration (M.B.A.)
Pace University - Lubin School of Business 2004 — 2008
BBA, Finance
Avtex Solutions, LLC January 2012 - Present
ShoreTel May 2010 - January 2012
Transcend Communications July 2006 - May 2010
Validus Consulting February 2004 - July 2005
Avtex Solutions, LLC 2000 - 2004
Entex Information Services 1998 - 2000
Skills
Team Leadership, Management Consulting, Technology Planning, VoIP, Call Center, Account Management, Telecommunications, Public Speaking, Marketing Communications, Sales Management, Direct Sales, Unified Communications, Call Centers, Telephony, Professional Services, Solution Selling, Managed Services, IP, Selling, Channel Partners, Salesforce.com, Sales, Leadership, MPLS, Sales Operations, Contact Centers, Cloud Computing, SaaS, Networking, SIP Trunking, SIP, Video Conferencing, Co-location, IVR, Data Center, Strategic Partnerships, Wireless
Education
Northland College 1983 — 1987
B.A., Sociology
Northland College 1983 — 1987
Bachelor of Science, Sociology
ShoreTel March 2014 - Present
Northeastern University August 2011 - December 2013
Verizon August 2012 - April 2013
Northeastern University August 2011 - December 2011
Skills
Java, JavaScript, Eclipse, NetBeans, Wireshark, Hibernate, MySQL, JSP, Java Servlet, Spring, C++, AJAX, Shell Scripting, HTML, Spring Webflow, Integration, SpringSource, jQuery, HTML 5, CSS, Git, WebRTC, Java Swing, Oracle SQL, Cisco Packet Tracer, SIP, VoIP, TCP/IP, SQL, Apache, IMS, SIP Servlets, CSS3, UML, JS, jQuery UI, Bootstrapping, Maven, Ruby, Ruby on Rails, RubyMine, AngularJS, Perforce
Education
Northeastern University 2011 — 2013
Master of Science, Computer Systems Engineering
Atharva College of Engineering, University of Mumbai 2007 — 2011
Bachelor of Engineering, Electronics and Telecommunication
University of Mumbai 2007 — 2011
Bachelor of Engineering, Electrical, Electronics and Communications Engineering
Yodle December 2013 - Present
ShoreTel April 2011 - August 2013
Callfinity December 2007 - April 2011
Context Technologies, Inc. August 1998 - December 2007
Skills
VoIP, SaaS, Cloud Computing, Telecommunications, Leadership, Product Management, Managed Services, Unified Communications, Enterprise Software, Strategic Partnerships, Telephony, Integration, Software Development, Vendor Management, SIP, Start-ups, Salesforce.com, Wireless, Team Leadership, Solution Selling, Strategic Planning, Product Lifecycle..., MPLS, Data Center, Microsoft Office, Cross-functional Team..., Sales Process, IP, Mobile Devices, Professional Services, CRM, Management, Security, Information Security
Education
Rensselaer Polytechnic Institute 1994 — 1998
BS, Chemical Engineering
Vocera 2015 - Present
Edison Nation Medical 2014 - 2015
NetApp 2012 - 2013
ShoreTel 2011 - 2011
hawkeye Channel by Vistex 2010 - 2011
Hewlett-Packard 1999 - 2009
Kurt Salmon Associates (formerly Swander Pace & Co.) 1998 - 1999
A.T. Kearney 1995 - 1998
Gatorade (formerly part of Quaker Oats, now Pepsi) 1994 - 1994
William E. Wecker Associates, Inc. 1988 - 1993
Skills
Business Development, Alliances, Business Strategy, Thought Leadership, Business Planning, Strategic Planning, Business Analysis, Strategy Development, Market Development, Channel Partners, Partner Programs, Sales Enablement, Customer Engagement, Channel Programs, Partner Management, Solution Selling, Strategic Alliances, Strategic Partnerships, Channel Strategy, Marketing Strategy, Channel, Strategy, Go-to-market Strategy, Product Management, Enterprise Software, Product Marketing, Business Alliances, Sales Process, Virtualization, Cross-functional Team..., Cloud Computing, Managed Services, Multi-channel Marketing, Competitive Analysis, Program Management, Outsourcing, Storage, Analytics, SaaS
Education
Northwestern University - Kellogg School of Management 1993 — 1995
MBA
Stanford University 1984 — 1988
BS
ShoreTel Vertical Program Manager
Comcast Business September 2013 - February 2014
OCx Networks July 2007 - September 2013
Denver Newspaper Agency 2004 - 2007
Skills
VoIP, UCaaS, Unified Communications, Telephony, Telecommunications, Solution Selling, MPLS, Networking, Data Center, Cloud Computing, Project Management, Mobile Devices, Leadership, SIP Trunking, Security, Managed Services, Integration, WAN, PRI, Strategy, WLAN, Contract Management
Education
Metropolitan State University of Denver 2002 — 2004
BS, Criminal Justice
Northeastern Junior College 2000 — 2002
Associate's
LinkedIn May 2015 - August 2015
Rice University August 2014 - May 2015
ShoreTel May 2014 - August 2014
Rice University October 2012 - July 2014
Rice University January 2014 - May 2014
Harvard Summit for Young Leaders in China August 2013 - August 2013
Rice University August 2012 - December 2012
Yantai University July 2009 - December 2011
Skills
Java, Algorithms, C, Python, Research, Programming, LaTeX, Matlab, Data Analysis, Scala, Swift, Editing, C++, SQLyog, Project Management, Microsoft Visual Studio..., Object-oriented..., Asymptotic Analysis, Dynamic Programming, Iterative Improvement, Teaching, PowerPoint, Mathematica, Customer Service, Windows, Statistics
Education
Rice University 2012 — 2015
Bachelor's degree, Computer Science
Yantai No.2 Middle School 2009 — 2012
Advanced Science Development Class
Frontier Communications July 2014 - Present
Frontrunner Network Systems September 2013 - July 2014
ICS Telecom (acquired by Frontrunner Network Systems, 7/2013) May 2012 - September 2013
ShoreTel January 2011 - April 2012
Global Crossing April 2004 - December 2010
Global Crossing January 2003 - April 2004
Global Crossing November 1997 - January 2003
Nortel Networks April 1992 - November 1997
Ronco Communications March 1987 - April 1992
United States Air Force January 1983 - January 1987
Education
Roberts Wesleyan College 1998 — 2000
Bachelor of Science
Blackbaud May 2015 - Present
LogicMonitor March 2013 - March 2015
Dell March 2012 - March 2013
AudioCodes November 2007 - December 2011
AudioCodes November 2007 - January 2009
ShoreTel October 2006 - October 2007
Rural Communications March 2006 - October 2006
Education
Michigan State University 2003 — 2005
MA, Telecommunication Management
ShoreTel November 2013 - Present
SugarCRM June 2012 - October 2013
Advanced Micro Devices 2005 - 2012
IBM 2001 - 2005
IBM 2001 - 2003
Garden.com 2000 - 2000
Nortel 1997 - 2000
Matrix Telecom 1996 - 1997
Skills
Operating Systems, International Sales, Channel Marketing, Negotiation, Sales Process, Marketing Management, Middleware, Alliances, Servers, Sales Management, New Business Development, Contract Negotiation, Computer Hardware, Marketing Strategy, Laptops, Strategic Planning, Enterprise Software, Consumer Software, Open CL, GPU computing, CPU computing, Heterogeneous Computing, Performance Optimization, Partner Development, Strategic Partnerships, Hardware, Mobile Applications, Mobile, Go-to-market Strategy, Channel, OEM, ISV, Sales Enablement, Partner Management, Channel Management, Solution Selling, Strategy Development, Account Management, Demand Generation, Partner Marketing, Global Business..., Channel Partners, Product Strategy, Resellers, Product Marketing, Technology Evangelism, Emerging Technologies, Cloud Computing, SaaS, Social CRM
Education
The University of Texas at Austin 1992 — 1994
MBA, Marketing and Finance
RSM Erasmus University 1993 — 1993
MBA Exchange Student, International Business
State University of New York at Stony Brook
BS, Applied Mathematics/Statistics and Economics
ShoreTel October 2014 - Present
Fonality October 2013 - October 2014
ShoreTel May 2012 - October 2013
ShoreTel January 2010 - May 2012
Callfinity (Acquired by M5 Networks) January 2010 - April 2011
GLOBALINX July 2009 - January 2010
C4 Direct Solutions August 2008 - December 2008
Thomas Simone & Son Builders July 1999 - September 2008
Vector Marketing April 2008 - August 2008
Skills
Microsoft Office, Adaptive Learning, Multitasker, Salesforce.com, Jigsaw, Results Focused, Call Center, Cold Calling, Customer Service, Organizational Behavior, Persistance, Attention To Detail, Able To Work Under..., Decisive, Technical Writing, Data Quality, Team Oriented, Adaptation, IP Phones, Phone Etiquette, Critical Thinking, Hosted VoIP, SaaS, VoIP, Call Centers, Cloud Computing, Management, Sales, Unified Communications, Telecommunications, Telephony, Leadership, Managed Services, Solution Selling, Integration, Team-oriented, Result Oriented, Persistence, Sales Process, Account Management, Business Development, Sales Operations, Sales Management, Direct Sales, CRM, Team Leadership, Strategic Partnerships
Education
Nazareth College 2006 — 2008
B.S; in, Business Administration; Business
Saint John Fisher College 2004 — 2006
Bachelor of Science (BS), Business Administration
McQuaid Jesuit High School 2000 — 2004
Rice University September 2013 - April 2015
Microsoft May 2014 - August 2014
ShoreTel May 2013 - August 2013
Rice University September 2012 - December 2012
Rice University June 2012 - August 2012
Rice Memorial Center September 2011 - June 2012
UC Santa Cruz June 2011 - July 2011
Skills
Java, Python, C, Ruby on Rails, JavaScript, C#
Education
Rice University 2011 — 2015
Bachelor of Science (BS), Computer Science
Castilleja School 2007 — 2011
High School
Heroku February 2015 - Present
salesforce.com July 2012 - Present
ShoreTel August 2011 - July 2012
Sentinel Technologies January 2011 - July 2011
Cisco February 2004 - August 2010
Cisco Systems February 2004 - January 2005
Philip Morris International May 2003 - August 2003
Skills
Solution Selling, CXO level engagement, C Level Selling, Public Speaking, Cold Calling, Demand Generation, Professional Services, Cisco Certified, Cisco Technologies, Cisco Call Manager, Cisco Security, Cisco Wireless, Cisco Routers, Cisco UCS, WebEx, Salesforce.com, CRM, Unified Communications, Business Process..., SaaS, Channel, Cloud Computing, Data Center, Managed Services, Telephony, Sales Operations, Sales Process, Virtualization, Channel Partners, Networking, Leadership, Strategy
Education
Northern Illinois University
Bachelor of Science, Marketing Emphasis in Sales
Montini Catholic High School
ShoreTel June 2014 - Present
ShoreTel December 2013 - June 2014
ShoreTel April 2013 - November 2013
ShoreTel September 2012 - November 2013
M5 Networks July 2011 - September 2012
M5 Networks April 2010 - June 2011
Sutherland Global Services October 2009 - April 2010
IBM January 2008 - June 2008
Skills
Computer Hardware, Project Management, Leadership, Microsoft Office, Customer Service, Networking, Java, Operating Systems, Database Administration, System Architecture, Network Hardware, Lotus Smartsuite, Information Technology, VoIP, Cloud Computing, Telecommunications, XP, Management, Unified Communications, Customer Satisfaction, Technical Support, Troubleshooting, Call Centers, Telephony, Managed Services, Salesforce.com, Customer Retention, ACD, Help Desk Support, Account Management, WAN, MPLS, IP, Training, Windows, SIP, Cisco Technologies, Strategy, SIP Trunking, SaaS, Vendor Management, Integration, Team Leadership, Switches
Education
Rochester Institute of Technology 2005 — 2009
Bachelor's of Science, Management Information Systems
General Motors December 2012 - Present
ShoreTel 2009 - 2012
Office of Court Adminstration June 2008 - May 2009
RenewData July 2007 - June 2008
NF Consulting June 2006 - June 2007
Fidelis Systems, Inc April 2006 - July 2006
ViewCast Corporation January 2005 - March 2006
NewStand, Inc December 2003 - November 2004
VXSystems April 2003 - November 2003
Polycom July 2001 - March 2003
Skills
.NET, C++, MVC, ASP.NET, Architecture, Object Oriented Design, Web Services, MFC, Software Development, Java, Visual Studio, C#, Agile Methodologies, Enterprise Software, WCF, JDBC, XML
Education
University of Oklahoma 1990 — 1993
BSCS, Computer Science, Math, Physics
Oklahoma State University 1987 — 1990
BSCS, Computer Science, Physics, Math
ShoreTel December 2013 - Present
GLOBALINX July 2008 - December 2013
5LINX Enterprises, Inc. July 2008 - July 2011
Verizon Wireless January 2007 - July 2008
WALMART STORES INC October 2004 - February 2007
Skills
Polycom: Qualified..., Customer Satisfaction, Billing, VoIP, Telecommunications, Call Center, Project Management, Skilled Negotiator, Exceptionally Organized, Quick Study of..., Negotiation, SIP Trunking, MPLS, Account Management, Call Centers, SIP, Customer Service, Team Building, Direct Sales, Sales, Salesforce.com, Cisco VoIP, Adtran, Polycom, Price Quotes, Microsoft Office, Unified Communications, Managed Services, Solution Selling, Telephony, New Business Development, Wireless, Networking, Customer Retention, Disaster Recovery, Invoicing, Sales Process, Management, Training, Selling, Sales Operations, Professional Services, Cold Calling, Sales Management, SaaS, Customer Experience, Data Center, Strategic Partnerships, Vendor Management, Team Leadership
Education
Roberts Wesleyan College 2013 — 2015
Bachelor's degree, Organizational Management
Monroe Community College 2009 — 2012
Associates, Business Administration
Shear Ego International School of Hair Design 2004 — 2006
NYS License, Cosmetology
ShoreTel October 2012 - March 2014
ShoreTel March 2012 - October 2012
M5 Networks September 2011 - March 2012
M5 Networks May 2011 - September 2011
Innovative Solutions February 2010 - September 2010
Kriterium October 2009 - January 2010
RIT Laboratory for Wireless Networking & Security January 2009 - November 2009
Monroe 2-Orleans BOCES May 2008 - August 2008
Optima Computers 2006 - 2007
Skills
VoIP, Cisco Technologies, Telecommunications, MPLS, IP, Call Centers, Networking, SaaS, SIP, TCP/IP, Unified Communications, Technical Support, Cloud Computing, Integration, Network Design, Ethernet, Mobile Devices, Management
Education
HBX - Harvard Business School 2015 — 2015
CORe Credential of Readiness, Accounting and Business/Management
Rochester Institute of Technology 2003 — 2009
Bachelor of Science (BS), Information Technology
Yozio July 2014 - Present
ShoreTel July 2012 - April 2014
M5 Networks (acquired by ShoreTel) January 2011 - January 2013
M5 Networks (acquired by ShoreTel) December 2007 - January 2011
OCSC SAILING January 2007 - November 2007
OCSC SAILING April 2004 - January 2007
Mills College July 2004 - May 2005
1-Day Paint & Body Centers, Inc. January 2002 - January 2004
United States Navy July 1999 - December 2001
Skills
Customer Service, Call Center, Business Intelligence, Telecommunications, VoIP, Project Implementation, Account Management, Business Process..., ACD, Service Delivery, Customer Retention, Voice, SaaS, Project Management, Salesforce.com, Change Management, Cross-functional Team..., Team Leadership, Managed Services, Management, Unified Communications, Leadership, Cloud Computing, Call Centers, Product Marketing, Integration, Product Management, Critical Thinking, Vendor Management, CRM, Solution Selling, Business Process, Training, Process Improvement, Team Building, Customer Satisfaction, New Business Development, Sales, Program Management, Contract Negotiation, Go-to-market Strategy, Strategic Partnerships, Start-ups, Product Development, Customer Experience, Enterprise Software, Mobile Devices, Telephony, Highly motivated...
Education
Lorry I. Lokey Graduate School of Business, Mills College
Master of Business Administration
Mills College
Bachelor of Arts, Psychology
University of Southern California
ShoreTel August 2014 - Present
ShoreTel March 2013 - April 2014
Callfinity July 2010 - March 2011
5LINX Enterprises Inc November 2008 - July 2010
National Security Company July 2006 - November 2008
Sutherland Global Services June 2007 - August 2008
Telecomp Inc December 2004 - June 2007
Skills
Telecommunications, Salesforce.com, Contact Centers, Customer Retention, Troubleshooting, VoIP, Management, Retention Management, Call Centers, Sales Process, Customer Service, Sales, Cold Calling, Microsoft Office, Customer Satisfaction, Customer Engagement, Customer Advocacy, Account Management, Security, Technical Support, Team Leadership, Solution Selling, CRM
Education
Monroe Community College
ShoreTel July 2011 - Present
Progressive Home Health Care January 2011 - July 2011
The Red Cat June 2010 - March 2011
BR Guest April 2009 - November 2009
Mixteca Organization, Inc. May 2009 - October 2009
Mixteca Organization, Inc. May 2008 - September 2008
Mixteca Organization, Inc. May 2007 - August 2007
Skills
Telecommunications, Customer-facing, Customer Service, Salesforce.com, Time Management, GoToMeeting, Training Delivery, VoIP, Troubleshooting, Management, Training, Leadership, Marketing, Networking, Program Management, Account Management
Education
Rochester Institute of Technology 2005 — 2010
Bachelor of Applied Science (B.A.Sc.), Hospitality Administration/Management
ShoreTel January 2013 - Present
GameStop August 2006 - January 2013
Northern Peregrine March 2012 - June 2012
City Newspaper May 2011 - March 2012
Rochester Institute of Technology January 2010 - May 2010
Rochester City Newspaper May 2009 - October 2009
Skills
Film Editing, Photography, Photojournalism, Social Media, Social Media Marketing, Blogging, Feature Writing, Writing, Journalism, Online Journalism, Video Games, Podcasting, Editing, Editorial, Public Relations, Press, News Writing, Feature Articles, Publishing, Magazines, Press Releases, Telecommunications, Copy Editing
Education
Rochester Institute of Technology
Bachelor of Science (B.S.)
LiveOps January 2013 - Present
Professional Association for Customer Engagement (PACE) March 2013 - Present
Member March 2014 - Present
ShoreTel July 2011 - January 2013
NICE Systems 2006 - 2011
CalAmp/Vytek/INR 1998 - 2006
NEC 1996 - 1998
Camelot Consulting Group 1991 - 1996
United Technologies Communications Company 1982 - 1991
Skills
Contact Centers, Call Centers, Cloud Computing, SaaS, Customer Experience, Technology Enabled..., Contextual Routing, Customer Experience..., CRM, Solution Selling, Channel Partners, Strategy, Telecommunications, Account Management, Enterprise Software, Business Development, Analytics, Management, Global Sales, Direct Sales, Consultative Sales..., Sales Engineering, Leadership, Salesforce.com, Sales Management, Strategic Partnerships, Contact Center..., Sales, Financial Markets, Solution-Oriented..., Strategic Sales Plans, Global Account..., F100/F500 accounts, Multi-Channel Analytics, Customer Retention, Contract Negotiation, Entrepreneurship, P&L Management
Education
Montclair State University
BS, Business Managment
Spikes Security September 2013 - Present
Bromium December 2012 - August 2013
Xsigo Systems (Acquired by Oracle) 2012 - 2012
Palo Alto Networks 2007 - 2011
Blue Coat Systems 2005 - 2007
Packeteer (Acquired by Blue Coat) 2003 - 2005
Ingrian Networks (Acquired by SafeNet) 2002 - 2003
ShoreTel 1999 - 2001
3Com 1995 - 1999
SynOptics Communications 1991 - 1995
Education
Michigan Technological University
BA Technical Communications, Graduated Cum Laude
ShoreTel September 2013 - Present
Eagle Productivity Solutions June 2013 - Present
Renewal by Andersen May 2012 - August 2012
X-Med Inc March 2011 - June 2011
Vitamin Shoppe November 2010 - March 2011
Skills
Patient Communications, Presentations, Engaging Speaker, Sales, Nutrition Education, Computer Network..., Leadership, Interpersonal..., Nutrition, Training, Microsoft Office, PowerPoint, Public Speaking, Microsoft Excel, Salesforce.com
Education
Syracuse University 2011 — 2013
Bachelors, Nutrition/DPD
Monroe Community College 2008 — 2010
Associates Degree, Liberal Arts And Sciences
ShoreTel January 2013 - Present
ShoreTel June 2012 - January 2013
ShoreTel September 2011 - May 2012
Skills
Customer Retention, VoIP, Customer Service, Management, Call Centers, Solution Selling, SaaS, Unified Communications, Telephony, Salesforce.com, Telecommunications, Cloud Computing, Networking, Managed Services, MPLS, IP
Education
Monroe Community College
Monroe Community College
Bottle Rocket March 2013 - Present
Texas Instruments September 2011 - March 2013
ShoreTel September 2010 - September 2011
Motorola April 2010 - August 2010
Motorola June 2008 - March 2010
ICICI 2006 - 2006
Skills
Test Automation, Testing, Requirements Analysis, Perl, LTE, Test Planning, Quality Center, CDMA, Debugging, Telecommunications, GSM, Wireless, Regression Testing, Automation, Agile Methodologies, iOS and Android Mobile..., Quality Assurance, System Testing, Manual Testing
Education
Oklahoma State University 2007 — 2008
Master of Science, Telecommunications Management
ICFAI Institute of Science and technology 2002 — 2006
Bachelors of Technology, Electronics and communication
Pontoon Solutions onsite at Google February 2015 - Present
Russell Tobin & Associates February 2014 - January 2015
Symantec August 2013 - January 2014
ShoreTel May 2012 - August 2013
Fresenius Medical Care January 2005 - January 2011
Rav’ Spa January 2002 - January 2005
Skills
Training, Sales, Call Center, Program Management, Marketing, Telecommunications, Call Centers, Human Resources, Recruiting, Interviews, Employee Benefits, Networking, Leadership, CRM, Analysis, Onboarding, Team Building, Employee Relations, Sourcing, Management, Temporary Placement, Screening, Account Management, Talent Acquisition, Communication, Applicant Tracking..., Social Networking, Vendor Management, Business Development, Internet Recruiting, Talent Management, Social Media
Education
Mission College
Bachelor's degree, Communication, General
College of Lake County
ShoreTel March 2014 - Present
EMC March 2012 - March 2014
EMC August 2011 - March 2012
AT&T October 2002 - August 2011
3Com Corporation October 1998 - May 2001
ComputerLand Inc. June 1992 - April 1998
Skills
Channel Partners, Sales Operations, Selling, Management, Customer Satisfaction, Telecommunications, Marketing, New Business Development, Strategy, Storage, VoIP, Go-to-market Strategy, Business Alliances, Direct Sales, Solution Selling, Unified Communications, Sales, Cloud Computing, Data Center, Managed Services, Account Management, Marketing Strategy, Channel Sales, EMC Storage, Channel, Sales Management, Networking, Analysis
Education
Oklahoma State University 1987 — 1991
Bachelor of Science, Business Administration, Major in Marketing, Marketing
Gaynor Telesystems, Inc January 1980 - Present
NEC Unified Solutions 1974 - Present
ShoreTel February 2012 - Present
Zultys, Inc. February 2012 - Present
Pelco January 2000 - Present
Skills
Wireless, IVR, ACD, Cabling, Sales Management, TDM, Solution Selling, MPLS, Networking, WAN, SIP Trunking, Data Center, Channel Partners, Account Management, Cloud Computing, Direct Sales, T1, Network Design, Selling, Product Marketing, Mobile Devices, Professional Services, Contract Negotiation, Interconnect, Unified Communications
Education
CVHS
National University
Bachelor of Business Administration (BBA), Accounting and Business/Management
Nectar Services April 2013 - Present
RedSky Technologies October 2010 - April 2013
AudioCodes September 2009 - October 2010
Avaya May 2008 - April 2009
G3 Technology Partners October 2006 - April 2008
ShoreTel October 2004 - October 2006
Skills
Avaya, Channel, Channel Management, Sales Process, Problem Solving, Channel Partners, Sales Management, Enterprise Software, Strategy, Business Development, Unified Communications, Telecommunications, VoIP, Solution Selling, Managed Services, Cloud Computing, SaaS, Telephony, Direct Sales
Education
Purdue University Calumet 1981 — 1983
Associates, Marketing and Management
ShoreTel July 2014 - Present
Brockport Ambulance October 2013 - Present
Rural/Metro Corporation October 2011 - Present
Susquehanna Health November 2003 - August 2008
Skills
Healthcare, EMS, Prehospital Care, Paramedic, Emergency, CPR Certified, ACLS, Emergency Services, Hospitals, BLS, Healthcare Management, Medical Terminology, Patient Safety, PALS
Education
Rochester Institute of Technology 2011 — 2015
Bachelor of Science (BS), Biotechnology
Pennsylvania College of Technology 2010 — 2011
Associate of Arts and Sciences (A.A.S.), Emergency Medical Technology/Technician (EMT Paramedic)
ShoreTel March 2013 - Present
MetTel May 2011 - February 2013
Alternative Asset Investment Management January 2011 - May 2011
Polytechnic University June 2007 - December 2010
Aflac June 2009 - September 2009
Elsevier March 2008 - January 2009
Merit Software June 2006 - September 2006
Skills
Microsoft Office, MS Project, Microsoft Excel, Telecommunications, Databases, PowerPoint, Financial Analysis, Data Analysis, PeopleSoft, Access, Sony Vegas, Windows Movie Maker, Customer Service, Leadership, Audacity, Cost Assurance
Education
Polytechnic University 2006 — 2010
B.S.. Business and Technology Management (finance concentration), Fields of Study: Business, Technology, Finance, Project Management, Organizational Behavior
ByteFly, Inc. August 2011 - Present
Pace University March 2011 - Present
Shoretel November 2009 - July 2012
Qwikker, Inc. January 2008 - November 2009
Sonic Branding Solutions May 2006 - November 2007
DeviceIQ, Inc. July 2003 - March 2006
Palm, Inc./ThinAirApps November 2001 - April 2003
IBM T.J. Watson Research Center January 2000 - October 2001
Microsoft Corp August 1996 - January 2000
Allied Signal Corporation August 1995 - July 1996
Skills
Mobile Technology, iOS, Agile Methodologies, Systems Engineering, Android, Blackberry, Mobile Marketing, Mobile Devices, J2ME, Device Drivers, iPhone
Education
New York University - Polytechnic School of Engineering 1995 — 1998
MS, Computer Science
Stony Brook University 1990 — 1994
BS, Computer Science
ShoreTel September 2013 - Present
ShoreTel January 2008 - September 2013
M5 Networks June 2005 - January 2008
University, Admissions Department May 2005 - September 2005
Septet Associates January 2001 - January 2004
Skills
VoIP, Computer Hardware, Cisco Technologies, Linux, C++, LAN-WAN, Unified Communications, SaaS, Managed Services, MPLS, ACD, SIP, Cloud Computing, Telecommunications, Final Cut Pro, After Effects, Photoshop, Video Production, Video Editing, Videography
Education
Polytechnic University 2006 — 2007
Masters of Science, Integrated Digital Media
Polytechnic University 2001 — 2006
Bachelor of Science, Computer Engineering
athenahealth October 2013 - Present
ShoreTel June 2010 - Present
ShoreTel June 2010 - September 2013
Migu Press Inc. January 2009 - August 2009
Migu Press Inc March 2009 - July 2009
RIT October 2006 - January 2009
Northeast Energy Partners May 2007 - August 2007
Skills
Team Leadership, Product Marketing, Project Management, Employee Training
Education
Rochester Institute of Technology 2006 — 2010
BS, Graphic Media Marketing
Rochester Institute of Technology 2006 — 2010
BS, Business Administration - New Media Marketing
ShoreTel March 2012 - Present
M5 Networks April 2011 - March 2012
Callfinity November 2008 - April 2011
Newdigs 2007 - 2008
Skills
Cloud Computing, Telecommunications, Software Development, Linux, JavaScript, Unix, C, MySQL, Erlang, Distributed Systems, SIP
Education
Rochester Institute of Technology 2004 — 2015
Bachelor's degree, Computer Science
ShoreTel April 2013 - Present
M5 Networks February 2011 - March 2013
Oberthur Technologies September 2009 - September 2010
Kriterium March 2009 - May 2009
HCL Technologies June 2006 - June 2007
Skills
Cacti, Cisco Routers-26xx,36xx..., Nagios, Solarwinds/Orion, BGP peering, MPLS, Load Balancing, GRE Tunnels, Multipoint, Wireshark, Cisco Call Manager, Packet Analysis, OSPF, DNS, IP Plan, Salesforce.com, HSRP, TCP/IP, IPv4, EIGRP, ATM, PPP, QoS, Firewalls, OPNET, VLAN, C, C++, Windows, Mac OS X, IP Networking, Matlab, DSL, Genband, VPN, VoIP, IP, Cisco Routers, Routing, ATM networks, Frame Relay, OS X, Routing Protocols, Network Design, Switches, Data Center, Telecommunications, CCNA, SIP, Networking
Education
Rochester Institute of Technology 2007 — 2009
Masters of Science, Telecommunication Engineering Technology
Institute for Integrated Learning & Management, Greater Noida 2002 — 2006
Bachelor, Technology; Electronics & Communication Engineering
MarketShare July 2015 - Present
MarketShare January 2015 - July 2015
MarketShare February 2014 - January 2015
MarketShare July 2013 - February 2014
US Blue Sky Capital August 2012 - July 2013
ShoreTel May 2011 - July 2012
Rochester Institute of Technology 2009 - 2011
Sony July 2010 - November 2010
PlayPhone 2009 - 2009
Skills
Minitab, Access, Data Analysis, Analysis, SPSS, Photoshop, Salesforce.com, Counsulting, Management, Project Management, Microsoft Office, Market Research, Project Planning, CRM, Business Process..., Business Planning, Strategic Planning, Marketing, Microsoft Excel, Strategy
Education
Rochester Institute of Technology 2009 — 2011
MBA, Business
Tsinghua University 2005 — 2009
Bachelor's degree, Law
ShoreTel January 2012 - Present
ShoreTel April 2011 - January 2012
ShoreTel December 2010 - April 2011
ShoreTel June 2010 - December 2010
Geek Squad February 2004 - June 2010
New Mexico Institute of Mining and Technology August 2008 - May 2009
New Mexico Institute of Mining and Technology August 2005 - May 2008
Department of Energy National Training Center May 2007 - December 2007
New Mexico Institute of Mining and Technology September 2006 - May 2007
Skills
Technical Documentation, Technical Writing, HTML, Windows, Software Documentation, Linux, RHEL, Apache, YUM, Spacewalk, Cobbler, Puppet, VoIP, Telecommunications, Unix, Windows Server, Testing, Servers, Operating Systems, Data Center, MySQL, OS X, PHP
Education
Rochester Institute of Technology 2009 — 2011
Masters, Information Technology
New Mexico Institute of Mining and Technology 2005 — 2009
Bachelor's, Technical Communication
ShoreTel May 2010 - Present
Dell Computers January 2009 - May 2010
Dell March 2006 - January 2009
Dell January 2005 - March 2006
MCI January 2001 - May 2002
WorldCom June 1998 - January 2001
Metropolitan Fiber Systems, MFS 1995 - 1998
Centex Telemanagement 1990 - 1996
Education
Oregon State University 1978 — 1982
Bachelor of Science, Marketing
Saint Mary's College of Moraga
Masters, Businesss Administration
A10 Networks June 2015 - Present
Avaya September 2010 - Present
Avaya October 2013 - June 2015
ShoreTel July 2009 - September 2010
Avaya December 2008 - June 2009
Avaya February 2007 - June 2009
One Communications 2006 - 2007
US Army 2003 - 2006
XO Communications 2002 - 2006
Qwest Communications 1999 - 2002
Skills
Channel Management, Sales Management, Unified Communications, Managed Services, VoIP, Solution Selling, Telephony, Channel, Telecommunications, Avaya, Direct Sales, Video Conferencing, MPLS, SIP, Call Centers, Channel Partners, IP, Professional Services, Sales Operations, Security, Selling, Strategy
Education
New York Institute of Technology-Old Westbury 1994 — 1998
BA, Communication Arts
Nassau Community College 1992 — 1994
AA, Communication Arts
DSA Realty Services LLC 2013 - Present
The Siegfried Group 2011 - 2012
ShoreTel 2009 - 2011
KPMG, LLP 2005 - 2008
NASDAQ 2004 - 2005
Citi 2002 - 2003
Skills
Real Estate, Investment Properties, Negotiation, Accounting, Real Estate Transactions, Residential Homes, Sales, Finance, Luxury, Sellers, Buyer Representation, Condos, Management, Consulting, Apartments, Financial Modeling
Education
Pace University 2001 — 2005
BA, ACCOUNTING
CDW August 2014 - Present
Thinking Phone Networks April 2013 - August 2014
ShoreTel April 2012 - April 2013
M5 Networks November 2010 - April 2012
Geckotech, LLC April 2005 - November 2010
WANTEC January 2000 - January 2005
MCI February 1999 - February 2000
Nortel Networks January 1998 - February 1999
MCI 1997 - 1998
MCI November 1994 - January 1997
Skills
Hosted VoIP, Managed Services, Channel Sales, Cloud Computing, Sales Management, Hosted Voice, Hosted Services, Channel, Entrepreneurship, Cisco Technologies, Unified Communications, Unified Messaging, Fortune 1000, Channel Strategy, IP PBX, MPLS, Broadband, Broadband Access, QoS, Salesforce.com, CRM, SIP, SIP Trunking, VoIP, SaaS, Solution Selling, Telecommunications, Data Center, WAN, Ethernet, IP, Sales Operations, Business Development, Co-location, Telephony, Channel Partners, Direct Sales, T1, Professional Services, Wireless, Go-to-market Strategy, Sales Engineering, Strategic Partnerships, Sales Process, Video Conferencing, Selling, Call Centers, Business Alliances, Sales, Lead Generation
Education
Ohio University 2001 — 2003
MBA
Ohio University 1990 — 1994
BS, Communication Systems Management, Cum Laude
ShoreTel July 2013 - Present
ShoreTel July 2012 - July 2013
ShoreTel August 2011 - July 2012
AT&T February 2011 - August 2011
AT&T June 2008 - February 2011
AT&T January 2003 - June 2008
SBC 1999 - 2003
San Diego Padres 1998 - 1999
Skills
Avaya, Cisco Technologies, Marketing Strategy, Telecommunications
Education
Princeton University 1994 — 1998
BA, English
Infusion February 2015 - Present
VMware October 2013 - February 2015
Force 3, Inc October 2011 - October 2013
ShoreTel June 2010 - October 2011
Dell, Inc. February 2008 - July 2010
Dell April 2007 - February 2008
Dell June 2006 - April 2007
Skills
Sales, Healthcare, Solution Selling, Wireless, SaaS, Cloud Computing, Virtualization, Account Management, Enterprise Software, VoIP, Telecommunications, Data Center, Managed Services, Direct Sales, Cisco Technologies, New Business Development, Business Development, Salesforce.com, Songwriting, Music, Singing, Persuasive Presentation..., Entertainment, Sales Presentations, Go-to-market Strategy, Sales Process, Unified Communications, Strategic Partnerships, Storage, Selling, Sales Operations, Demand Generation, Business Alliances, CRM, Channel Sales, Lead Generation, Software Industry, Sales Leadership..., Pre-sales, Channel Partners, Partner Management
Education
Middle Tennessee State University 2004 — 2007
Salesforce August 2015 - Present
ShoreTel February 2012 - January 2015
M5 Networks (Acquired by Shoretel) November 2010 - February 2012
Geckotech LLC (Acquired by M5 Networks) July 2007 - November 2010
Skills
Salesforce.com, Lead Generation, Channel, Account Management, Sales Process, VoIP, Partner Management, Customer Retention, Telecommunications, Cloud Computing, Business Development, Managed Services, Management, Sales, Solution Selling, Channel Partners, Strategic Partnerships, Selling, New Business Development, SaaS, Unified Communications, Direct Sales, Go-to-market Strategy
Education
Ohio University 2003 — 2007
Bachelor of Science in Communications, Minor in Business, Sales Certificate, Communications, Business, Sales
Kenston
ShoreTel November 2012 - Present
ShoreTel August 2011 - November 2012
M5 Networks January 2011 - August 2011
M5 Networks September 2010 - January 2011
Best Buy Geek Squad February 2010 - September 2010
Best Buy October 2008 - February 2010
Skills
Windows, PHP, Mac OS X, Technical Writing, Unix, JavaScript, Microsoft SQL Server, Perl, MySQL, ASP.NET, Networking, SaaS, Computer Hardware, XP, Technical Support, CRM, Integration, Telecommunications, Troubleshooting, Management, OS X
Education
Rochester Institute of Technology 2005 — 2016
Bachelor of Science (BS), Public Policy
CloudVelox October 2012 - Present
Vantage Data Centers November 2010 - October 2012
Infoblox July 2008 - October 2010
Blue Lane Technologies February 2006 - July 2008
Juniper Networks May 2005 - February 2006
Redline Networks July 2003 - May 2005
IntruVert Networks February 2003 - June 2003
ShoreTel July 2000 - January 2003
Visa International 1999 - June 2000
Wilson McHenry 1997 - 1998
Skills
Team Leadership, Content Marketing, Value Propositions, SMB, B2B, Networking, Marketing, Telecommunications, Marketing Communications, Cloud Computing, Integrated Marketing, Enterprise Software, Virtualization, IT Strategy, Start-ups, Data Center, Strategic Leadership, Message Development, Strategic Partnerships, Competitive Analysis, SaaS, Lead Generation, Mergers & Acquisitions, Demand Generation, Business Development, Product Management, Sales, Strategy, Solution Selling, Leadership, Product Marketing, Mobile Devices, CRM, Strategic Communications, Brand Development, Content Strategy, Marketing Strategy, Direct Marketing, B2B Marketing, Thought Leadership, Go-to-market Strategy, Salesforce.com, Security, Analytics, Multi-channel Marketing, Messaging, Program Management, Business Alliances, Management, Sales Enablement
Education
The University of Texas at Austin 1982 — 1984
MA, Middle East Studies- International Econ
Reed College 1980 — 1981
BA, Pol Sci - Economics
Camera Corner Connecting Point June 2015 - Present
Netech Corporation March 2014 - June 2015
ShoreTel August 2012 - March 2014
ShoreTel September 2010 - August 2012
Avaya December 2009 - April 2010
Nortel June 2007 - December 2009
Verizon February 2003 - June 2007
Mid-Plains Communications 1995 - 1999
United States Marine Corps August 1992 - October 1995
Skills
VoIP, Unified Communications, Pre-sales, Sales Engineering, Call Center, Telephony, Telecommunications, Contact Centers, SIP, Channel, Avaya, Managed Services, SaaS, Business Process..., Project Management, Wireless, Ethernet, MPLS, WAN, Sales Operations, Video Conferencing, Data Center, Cloud Computing, Direct Sales, Call Centers, Sales Process, LAN-WAN, Solution Selling, Networking, Management, Strategy, Product Management, Cisco Technologies, Professional Services, IVR, IP, SIP Trunking, Network Design, Co-location, Channel Partners, Mobile Devices, Enterprise Software, Integration, Virtualization, Routing, Switches, Vendor Management, Network Architecture, T1, QoS
Education
University of Wisconsin-Parkside 2008 — 2010
Milwaukee Area Technical College 1999 — 2004
Associates
Waukesha County Technical College 1996 — 1998
Associates
Tradecraft March 2015 - Present
Rainforest QA August 2014 - February 2015
MJM Consulting May 2013 - August 2014
ShoreTel October 2011 - February 2013
Cisco Systems July 2008 - September 2011
Cisco Systems July 2007 - June 2008
Nike June 2006 - September 2006
Nike June 2005 - September 2005
Skills
Enterprise Software, Wireless, SaaS, Unified Communications, Channel Partners, Mobile Devices, Virtualization, Cisco Technologies, IP, CCDA, Routing, Managed Services, Network Design, SIP, VoIP, Pre-sales, CCNP, Firewalls, Network Security, Data Center, TCP/IP, CCNA, Network Architecture, Video Conferencing, Networking, Telepresence, Program Management, Cloud Computing, Solution Selling, Cisco UCS, Unified Messaging, CRM, Strategic Partnerships, Go-to-market Strategy, Start-ups, QoS, Business Development, Selling, Telecommunications, LAN-WAN, Storage, Marketing, Product Marketing, HTML, XML, JavaScript, CSS, Growth, Product Management, User Experience
Education
Oregon State University 2003 — 2007
Bachelor of Science, Computer Science, Business Administration, Cum Laude
Khan Academy
ShoreTel October 2012 - July 2015
Unisys Technical Services May 2010 - October 2012
Xerox July 2008 - January 2010
Sears Holding Company March 2007 - July 2008
Weco Metal Products October 2006 - March 2007
Skills
Windows 7, Help Desk Support, Active Directory, Troubleshooting, Networking, Technical Support, Hardware, XP, Windows, Testing, SQL, Wireless, Laptops, Computer Hardware, Operating Systems, Windows Vista, Quality Assurance, Business Analysis, Network Security, Printers, VoIP protocols SIP, VoIP, MPLS Networking, Managed Services, Customer Service, Windows XP
Education
Rochester Institute of Technology 2010 — 2015
Bachelors Degree, Networking, System Administration, and Security
Monroe Community College 1999 — 2001
Associates Degree, Business Administration
Monroe Community College 1998 — 2000
Associates Degree, Business Administration
Wayne Central High School 1994 — 1998
Regents Diploma, Math and Science
Rochester Institute of Technology
Bachelors Degree, Networking, System Administration; Security
ShoreTel March 2013 - Present
GLOBALINX August 2007 - March 2013
5LINX 2007 - March 2013
5LINX Enterprises, Inc. 2007 - March 2013
ShoreTel 2013 - 2013
Skills
Sales Management, VoIP, Customer Satisfaction, Telecommunications, Team Building, Project Management, Customer Service, Account Management, Call Centers, Team Leadership, Business Development, Strategic Planning, Networking, Leadership, Solution Selling, MPLS, IP PBX, Management, Sales, Managed Services, Entrepreneurship, Direct Sales, Product Marketing, Selling, Unified Communications, Coaching, New Business Development, Contract Negotiation, Vendor Management, Sales Operations, Wireless, Product Management, Salesforce.com, Cloud Computing, Telephony, Start-ups, Data Center, SaaS, Sales Process, SIP, Strategic Partnerships, Customer Retention
Education
Monroe College 1990 — 1993
ShoreTel January 2011 - Present
AT&T 2002 - 2010
Skills
VoIP, Unified Communications, Telecommunications, SIP, Telephony, MPLS, Managed Services, IP, Cloud Computing, Solution Selling, Wireless
Education
Park University
Associate's degree, Business Management
Medley 2014 - Present
ShoreTel 2011 - 2014
Kinloch Holdings, Inc. 2007 - 2011
Hilb Rogal & Hobbs 2005 - 2007
Skills
Personnel Management, Human Resources, HRIS, Onboarding, Employee Relations, Employee Benefits, Benefits Administration, Talent Management, Policy, Payroll, Recruiting, Employee Engagement, Performance Management, Employment Law, Talent Acquisition
Education
Penn State University 1991 — 1995
Bachelor of Arts (B.A.), General Arts & Sciences
College International de Cannes 1994 — 1994
Study Abroad Program, French Language
ShoreTel October 2014 - Present
Windstream Communications March 2013 - October 2014
PAETEC - now a Windstream Company December 2010 - March 2013
Windstream Communications December 2010 - March 2013
Unified360 November 2009 - December 2010
Lantana Communications December 2005 - November 2009
Clinical Pathology Laboratories February 2004 - December 2005
Stewart & Stevenson January 2000 - February 2004
Skills
Solution Selling, Telecommunications, Managed Services, Unified Communications, Direct Sales, VoIP, Account Management, Management, Sales, Wireless, Business Development, Salesforce.com, Selling, Telephony, MPLS, New Business Development, Leadership, Sales Management, CRM, Call Centers, Sales Process, Training, SIP Trunking, Sales Presentations, Cisco Technologies, Strategic Planning, Co-location, Cloud Computing, Time Management, Avaya, Ethernet, Project Planning, SaaS, SIP, Customer Service, Data Center, Channel Partners, Sales Operations, IP, Strategic Partnerships, Networking
Education
Northwood University 1999 — 2002
BA, Business Management/Marketing
Wonture August 2014 - Present
ShoreTel May 2015 - August 2015
Texas A&M University August 2014 - May 2015
Samsung India Software Operations July 2012 - July 2014
Edutech Systems May 2011 - July 2011
Other Companies 2010 - 2011
Skills
C++, C, Java, iOS Development, Objective-C, ARM, Android, Matlab, Python, OMAP, LaTeX, RTOS, Device Drivers, Algorithms, Batch Scripting, Shell Scripting, DaVinci, MSP430, gnu-gcc, IOT
Education
Texas A&M University 2014 — 2016
Master's degree, Computer Science
National Institute of Technology Rourkela 2008 — 2012
Bachelor of Technology (BTech), Electrical, Electronics and Communications Engineering, 3.3
Camp Wilderness Ridge January 2001 - Present
ShoreTel September 2014 - July 2015
Atlassian April 2014 - September 2014
Cadence Design Systems June 1996 - November 2013
IBM June 1992 - June 1995
United States Air Force September 1972 - June 1978
Skills
Knowledge Management, Customer Service, Customer Support, Program Management, CRM, Technology Services, Technical Support, Enterprise Software, Salesforce.com, EDA, Cross-functional Team..., Integration, Start-ups, SaaS, Software Project..., Agile Methodologies, Process Improvement, Business Analysis, Software Development, Management, Product Marketing, Linux, Project Management, Product Management, Strategic Partnerships, Solution Selling, Software Documentation, Team Management, Call Centers, Pre-sales, Unix, Testing, Vendor Management, SDLC, Quality Assurance, Leadership, Perl, SharePoint, Professional Services, PMP, Product Lifecycle..., Business Intelligence, Software Engineering, Enterprise Architecture, Requirements Analysis, Agile Project Management, Team Leadership, Cloud Computing, Project Planning, IT Strategy
Education
Oregon State University 1978 — 1982
Bachelor of Science (BS), Computer Science
The University of Texas at Austin - Red McCombs School of Business 1999 — 2000
Certificate, Institute for Managerial Leadership
ShoreTel July 2013 - Present
Best Buy January 2012 - September 2013
Rochester Institute of Technology June 2009 - August 2012
Getinge USA, Inc May 2011 - November 2011
Getinge USA, Inc August 2010 - March 2011
Skills
Microsoft Office, Mac OS X, Windows 7, Photoshop, Basic Spanish, iWork, Hand Tools, Basic American Sign..., Test Planning, Creo, Proengineer, Labview, Matlab, Visual Basic
Education
Rochester Institute of Technology 2007 — 2012
BS, Mechanical Engineering
SOLiD Technologies February 2015 - Present
Manweiler Telecom Consulting, Inc. October 2011 - February 2015
ShoreTel January 2011 - October 2011
The TriZetto Group 2007 - February 2009
Accenture 2007 - 2007
Sprint Nextel 2005 - 2007
Sprint Nextel 1998 - 2005
Skills
RFP, Telecommunications, Business Development, Managed Services, Program Management, Competitive Analysis, Vendor Management, Proposal Writing, Cross-functional Team..., Sales Process, Technical Writing, New Business Development, Salesforce.com, SaaS, Product Management, Team Leadership, CRM, Process Improvement, Project Management, Account Management, Strategic Partnerships, Wireless, Management, Outsourcing, Strategic Planning, Go-to-market Strategy, Direct Sales, Enterprise Software, Sales, Product Marketing, Professional Services, Cloud Computing, Mobile Devices, Solution Selling, Selling, Consulting, Contract Negotiation, Integration, Strategy, Sales Operations, Call Centers, Channel Partners, Customer Retention, Government, Unified Communications, VoIP, Business Alliances, Start-ups, B2B, Lead Generation
Education
Regis University
ShoreTel December 2012 - Present
Monroe Plan for Medical Care August 2006 - November 2012
Entre Computer Services September 2000 - August 2006
Skills
VMware Certified..., ITIL v3 Foundations..., CCNP Security, CCNA, MCITP Enterprise..., MCSE 2003, MCSE 2000, MCSE NT 4, Dell Switches, Dell PowerEdge Servers, Aruba Wireless, Exagrid, Microsoft Exchange, Microsoft SCOM, Solarwinds, Symantec Endpoint..., Symantec Backup, VMware View, VMware ESX, Microsoft Office..., vRanger, ZixVPM / ZixGateway, Microsoft SQL Server, CompTIA A+ Certification, Network Administration, Network Security, Team Management, Application Integration, IT Operations, Consulting, Cisco Firewall Security, IT Infrastructure..., VMware, TCP/IP, LAN-WAN, VMware Infrastructure, Disaster Recovery, Firewalls, Servers, Citrix, SAN, DNS, iSCSI, Switches, VPN, Backup Solutions, Storage Area Networks
Education
Rochester Institute of Technology 1994 — 2000
Bachelor of Science (BS), Electrical Engineering Technologies/Technicians
ShoreTel July 2012 - Present
Frontier Communications November 2011 - July 2012
Sears Holdings Corporation February 2011 - November 2011
Rochester Institute of Technology 2011 - 2011
Skills
XP, Windows 7, Access, Technical Support, OS X, VoIP, Windows, Computer Hardware, Call Centers, Windows XP, Networking
Education
Rochester Institute of Technology 2011 — 2013
Monroe Community College 2008 — 2011
Associate Degree, Computer Information Systems
Palantir Technologies December 2013 - Present
Facebook October 2012 - December 2013
ShoreTel January 2012 - October 2012
M5 Networks December 2010 - January 2012
Rochester Institute of Technology 2009 - February 2010
Intel Corporation 2008 - 2009
Intel 2006 - 2007
Intel Corporation 2006 - 2007
Skills
Cisco IOS, Hosted VoIP, Perl, C++, Unix, Java, Semiconductors, Windows, C#, Software Development, IP, Cloud Computing, Six Sigma, JMP, VMware ESX, Nagios, Cacti, Linux System..., SIP, Red Hat Linux, Puppet, Blade Technology, VoIP, Troubleshooting, Network Administration, Linux, Databases, Bash, Networking, Programming, Shell Scripting, Management, Python
Education
Rochester Institute of Technology 2004 — 2009
BS, Microelectronic Engineering
Savannah College of Art and Design 2001 — 2004
Master of Architecture (M.Arch.), Architecture
Horace Mann School 1995 — 2001
ShoreTel April 2011 - Present
Education
Rice University 1980 — 1985
BA, MEE
ShoreTel July 2012 - Present
Monroe Community College 2010 - Present
Frontier Communications April 2010 - August 2010
Unisys 2008 - April 2010
Home October 2002 - January 2008
EDS 2005 - 2006
Computer Associates August 2000 - December 2002
Skills
Students, Active Directory, Windows, Windows 7, Unix, Citrix Metaframe, Citrix, Mac OS X, VMware, Microsoft Office, Access, Cloud Computing, Computer Hardware, Customer Satisfaction, Customer Service, Data Center, Disaster Recovery, HTML, Help Desk Support, Hardware, IT Management, IT Service Management, Linux, Microsoft Exchange, Microsoft SQL Server, Network Administration, Networking, OS X, SQL, Printers, Outlook, Security, SharePoint, Software Documentation, Software Installation, System Administration, TCP/IP, Team Leadership, Technical Support, Telecommunications, Testing, Troubleshooting, VPN, Visio, VoIP, Visual Basic, Windows Server, XP, Windows XP
Education
Monroe Community College 2010 — 2012
AS, Computer Science
Monroe Community College 1991 — 1994
AS, Business Administration
Brighton High School
ShoreTel October 2012 - Present
ShoreTel (M5 Networks) August 2011 - Present
WorldGate Communications June 2010 - April 2011
Frontier Communications February 2010 - June 2010
Frontier Communications January 2009 - May 2010
Frontier Communications June 2007 - December 2008
Time Warner Cable 2006 - 2007
Skills
Project Management, Telecommunications, Strategic Planning, Operations Management, Leadership, Vendor Management, Budgets, Contract Negotiation, Sales, Coaching, Management, Quality Assurance, Call Centers, Product Management, Cloud Computing, Cross-functional Team..., CRM, New Business Development, Product Development
Education
Roberts Wesleyan College
Bachelor of Science (BS), Organizational Management
Rochester Institute of Technology
Associate of Science (A.S.), Business
ShoreTel September 2014 - Present
ShoreTel March 2013 - August 2014
Athletica July 2012 - October 2012
Best Buy August 2006 - November 2010
Skills
Account Management, Customer Service, Sales, SEO, VoIP, SaaS, Call Flow Design, Troubleshooting, Call Centers, Training
Education
Rochester Institute of Technology 2007 — 2012
Bachelors, Marketing and Entrepreneurship
Rochester Regional Health System May 2015 - Present
ShoreTel August 2011 - May 2015
Carestream Health May 2007 - August 2011
Eastman Kodak June 2006 - April 2007
Eastman Kodak November 2004 - May 2006
Skills
People Leadership, Process Management, Contact Center, Lean Initiatives, Process Development, Team Building, Organizational..., Strategic Thinking, Operational Excellence, Standards Development, Internal Communications, Customer Service, salesforce.com, Client Relationship..., Change Leadership, International..., Coaching, Mentoring, Global Team Building, Cultural Sensitivity, Root Cause Analysis, Conflict Resolution, Customer Relations, Training & Development, Staff Training, Training Delivery, Leadership, Six Sigma, Salesforce.com, Europe, Change Management, Process Simulation, Call Center, CRM, Call Centers, Employee Training, Contact Centers, VoIP, Process Improvement, Telecommunications, Sales Operations, Cross-functional Team..., Lean Manufacturing, Training, Business Process, Customer Experience, Vendor Management, Recruiting, Team Leadership, Business Process...
Education
Roberts Wesleyan College 1999 — 2001
MS, Strategic Leadership
University of Tennessee-Knoxville 1983 — 1987
BS, Journalism Major in Corporate Public Relations
Electronic Gaming Federation September 2015 - Present
Independent Consultant September 2014 - September 2015
ShoreTel January 2013 - August 2014
University of Connecticut July 2011 - January 2013
University of Connecticut August 2009 - May 2011
University of Rochester July 2006 - December 2009
Skills
Statistics, Research, Teaching, Microsoft Office, Dreamweaver, SPSS, Matlab, PowerPoint, Adobe Creative Suite, Complex Systems, Curriculum Development, Higher Education, HTML, Data Analysis, University Teaching, Curriculum Design, Science, Team Building, Public Speaking, Management
Education
The University of Connecticut 2009 — 2013
Doctoral Studies, Educational Psychology/Cognition & Instruction
Rochester Institute of Technology 2000 — 2006
Bachelor's degree, Psychology
Avaya April 2015 - Present
Xima Software January 2013 - April 2015
Jenne, Inc May 2012 - December 2012
ShoreTel January 2011 - April 2012
Avaya March 2004 - January 2011
Sun Microsystems 2000 - 2004
Skills
Channel Partners, Channel, Unified Communications, Managed Services, Solution Selling, Telephony, Go-to-market Strategy, Video Conferencing, SaaS, VoIP, Direct Sales, SIP, Cloud Computing, Telecommunications, MPLS, Pre-sales, IP, Salesforce.com, Sales Process, Strategic Partnerships
Education
Regis University 1998 — 2003
Masters Degree, Business Administration and Management, General
NascentHub July 2013 - Present
Transcend United Technologies June 2009 - July 2013
ShoreTel November 2005 - June 2009
Gyricon, LLC January 2004 - November 2005
Skills
Managed Services, Virtualization, Network Security, Wireless, Management, Solution Selling, Unified Communications, Salesforce.com, Call Center, Direct Sales, VoIP, Sales Process, Juniper, Call Centers, Sales Management, SaaS, Cloud Computing, Telecommunications, Disaster Recovery, Enterprise Software, Telephony, Selling, Data Center, Networking
Education
Nazareth College 1998 — 1999
MS, Education
State University of New York College at Fredonia 1981 — 1985
BS, Business Administration
Neato Robotics June 2012 - Present
Logitech September 2007 - June 2012
Edify/Intervoice March 2005 - May 2007
XIM June 2003 - March 2005
ShoreTel 1998 - 2003
Apple 1996 - 1997
Geoworks 1996 - 1996
Skills
Test Cases, Test Planning, Regression Testing, Manual Testing, Testing, Quality Assurance, Linux, XML, Bug Tracking, ClearQuest, Defect Tracking, SQL, Test Automation, Software Documentation, Agile Methodologies, Software Quality...
Education
Moscow State University of Economics, Statistics and Informatics (MESI) 1988 — 1993
AJ Mayfair LLC May 2012 - Present
ShoreTel February 2013 - January 2014
EarthLink Business September 2011 - June 2012
One Communications/ EarthLink Business August 2009 - September 2011
Olin School of Management, Babson College May 2009 - July 2009
One Communications 2000 - 2008
Conversent October 2003 - October 2007
Conversent 2001 - 2007
Skills
Business Development, SIP Trunking, Co-location, Sales, Managed Services, Selling, Hosted Services, Telecommunications, Management, VoIP, Enterprise Software, MPLS, Telephony, Leadership, Unified Communications, Solution Selling, New Business Development, Data Center, Cloud Computing, Wireless, WAN, Account Management, T1, Salesforce.com, Direct Sales, Channel Partners, Sales Process, SaaS
Education
Suffolk University 1997 — 1999
Roanoke College 1994 — 1996
na, English
Bishop feehan
ShoreTel December 2012 - Present
COLUMBIA UNIVERSITY INFORMATION TECHNOLOGY August 2001 - December 2012
INTERIM TECHNOLOGIES at GENENTECH, INC 1998 - July 2000
INTERIM TECHNOLOGIES at GENENTECH, INC September 1997 - January 1998
Skills
Unix, Solaris, Linux, Troubleshooting, Mac OS, Servers, Red Hat Linux, Disaster Recovery, System Configuration, Configuration Management, System Administration, Security, Databases, Software Documentation, Operating Systems, Shell Scripting, Software Installation, HP, Linux System..., Infrastructure, Technical Support
Education
Columbia University 2004 — 2008
M.S, Urban Planning
Oberlin College 1992 — 1996
BA, Sociology, History, Women's Studies
Fair Lawn High School 1988 — 1992
HS
ShoreTel September 2014 - Present
Mercy College July 2011 - August 2014
Mercy College July 2010 - February 2014
Five-Star Basketball August 2005 - July 2011
Mercy College July 2009 - July 2010
Mercy College October 2008 - July 2009
Fordham Preparatory School October 2005 - October 2008
Five-Star Basketball June 2004 - September 2006
Twitco Distributing September 2004 - October 2005
Daniel Webster College August 2004 - October 2005
Skills
Fundraising, Sponsorship, Microsoft Excel, Social Media Marketing, Analytics, Student Affairs, Event Planning, Event Management, Student Development, Public Speaking, Marketing, Entrepreneurship, Teaching, Social Networking, Higher Education, Coaching, Basketball, Athletics, Social Media, Public Relations, Scouting, Sports Management, Sports Marketing, Community Outreach, PowerPoint, Ticket Sales, New Business Development, Motivational Speaking, Leadership, Management, Sales, Leadership Development, Budgets, Team Building, Recruiting, Microsoft Word, Research
Education
Mercy College 2014 — 2016
Master of Business Administration (MBA)
University of Miami 1998 — 2002
Bachelor of Business Administration (B.B.A.)
ShoreTel June 2011 - July 2013
ShoreTel June 2008 - May 2011
ShoreTel January 2008 - May 2008
MPI Research October 2005 - November 2006
Skills
VoIP, Salesforce.com, SAS, Lifesciences, Telecommunications, Award Winner, Wireless, Cloud Computing, Charm, Linux, Medical Devices, Statistics, Business Intelligence, Technical Presentations, Data Analysis, Team Building, Grace Under Pressure, Technical Writing, Strategic Partnerships, Sourcing, Presidents Club, Poise, Sales Presentations, Cross-functional Team..., Unified Communications, Enterprise Software, Data Center, Channel Partners, Channel, Call Centers, Managed Services, Mobile Devices, Sales Channel..., Go-to-market Strategy, SaaS, Lead Generation, Direct Sales, Training Delivery, Training
Education
Michigan State University 2002 — 2005
Bachelor's degree, Human Biology
Michigan State University 2002 — 2005
Bachelor's degree, Physiology, Pathology and Related Sciences
ShoreTel April 2013 - Present
ShoreTel April 2011 - April 2013
Education
Rochester Institute of Technology 2004 — 2009
Bachelor of Science (B.S.), Information Technology
RingCentral April 2014 - Present
RingCentral August 2013 - April 2014
RingCentral October 2012 - August 2013
ShoreTel April 2012 - September 2012
Windstream Communications September 2004 - April 2012
NuVox Communications January 2005 - January 2011
Skills
Sonus, Amazon Web Services..., Network Architecture, VoIP, IP, SIP Trunking, Telecommunications, T1, SIP, Telephony, SS7, Networking, Acme SBC, Session Border..., Switches, TDM, WAN, ISDN, Network Design, Network Engineering, QoS, PRI, TCP/IP, Routing, Routers, Managed Services, Data Center, Perl, Broadsoft, IP PBX, Juniper, Network Operations, PBX, LAN/WAN, Hosted VoIP, Unix Administration, Call Routing, Troubleshooting Hardware, Shell Scripting, Technical Leadership, Fast Learner, Router Configuration, Nortel DMS, ShoreTel, Unix Shell Scripting, RTP, DS3, Co-location, Cisco Routers, Cisco IOS
Education
North Central Texas College 2002 — 2003
Plano Senior High School 1998 — 2000
ShoreTel 2004 - Present
Skills
VoIP, SaaS, Cloud Computing, Telecommunications
Education
Queens College 2003 — 2005
ShoreTel October 2012 - Present
ShoreTel September 2011 - October 2012
Sutherland Global Services September 2006 - September 2011
Skills
Customer Satisfaction, Call Centers, Employee Engagement, Microsoft Office, Customer Service, Call Center, Telecommunications, VoIP, SaaS, Salesforce.com, Data Analysis, Process Improvement, Troubleshooting, Technical Support, Management, Training, CRM, Team Management, Leadership, Managed Services
Education
Rochester Institute of Technology
ShoreTel January 2010 - Present
RIM April 2008 - January 2010
Verizon Wireless November 2003 - April 2008
Valor Telecom February 2000 - December 2002
AT&T - Formerly SouthWestern Bell Internet 1999 - 2000
HCI Technologies 1997 - 1999
MCI 1991 - 1997
Skills
Training, Telephony, Customer Experience, Team Leadership, Customer Service, Workshop Facilitation, Sales Process, Training Delivery, Call Center, Technical Training, Employee Relations, Telecommunications, Sales Management, Selling, Coaching, SaaS, Business Development, Performance Management, Leadership, Blackberry, Sales, Unified Communications, Mobile Devices, Sales Operations, Account Management, Call Centers, Direct Sales, Networking, Solution Selling, VoIP, Management, Wireless, Humorist, Fun At Work, Presentation Skills, Professional...
Education
Michigan State University 1989 — 1991
Advertising/Public Relations
ShoreTel February 2011 - Present
BigBand Networks March 2006 - January 2011
Alcatel 2003 - 2006
ibee Systems 2002 - 2003
Skills
C++, C, STL, TCP/IP, UDP, RPC, SIP, Data Structures, Algorithms, Multithreading, Socket Programming, ClearCase, SNMP, Linux, Software Development, Solaris, XML, VoIP
Education
National Institute of Technology Calicut 1996 — 2001
Bachelor of Technology, Computer Science & Engineering
ShoreTel December 2014 - Present
5LINX Enterprises Inc. November 2012 - December 2014
Level 3 Communications October 2011 - October 2012
Global Crossing December 2006 - October 2011
Global Crossing June 1999 - November 2006
Frontier Communications 1996 - 2000
Frontier Communications May 1997 - May 1999
Skills
Process Improvement, Forecasting, Telecommunications, Financial Analysis, Managed Services
Education
Rochester Institute of Technology 1990 — 1994
bs, Business Administration
Rochester Institute of Technology 1990 — 1994
bs, Business Administration
Rochester Institute of Technology 1990 — 1994
bs, Business Administration
Rochester Institute of Technology
B.S. Degree, Business Administration
ShoreTel October 2013 - Present
Level 3 Communications July 2012 - October 2013
CenturyLink Business November 2005 - July 2012
SBC February 2000 - November 2005
Ameritech September 1995 - February 2000
Skills
Telecommunications, Enterprise Network..., Carrier Ethernet, DWDM, MPLS, VRF, IP, QoS, SIP Trunking, Sales Engineering, Network Architecture, Hosting Services, Strategic Thinking, Solution Selling, Cloud Computing, PaaS, IaaS, Managed Services, Unified Communications, Cisco Technologies, Juniper, Telephony, VoIP, Call Center, IVR, Avaya, Cisco UCS, ShoreTel, Adtran, Enterprise Software, WAN, LAN-WAN, Call Centers, Ethernet, Hosted Services
Education
Northern Michigan University 1993 — 1995
ShoreTel July 2013 - Present
Independent Web Designer 2009 - 2015
ShoreTel May 2012 - July 2013
Eastman Kodak February 2010 - April 2012
Eastman Kodak August 2009 - February 2010
Eastman Kodak January 2009 - August 2009
Eastman Kodak November 2008 - January 2009
JUST SOLUTIONS, INC. November 2007 - July 2008
C.C.I. 2007 - 2007
Heritage Christian Services 2001 - 2007
Skills
Christianity, Troubleshooting, Customer Satisfaction, Customer Relations, Call Center, Hardware, Windows, Computer Hardware, Kodak, Printers, Teamwork, Customer Service, Technical Support, Networking, Customer Support, Wireless Networking, VoIP, WebEx, Routers, Process Improvement, Telephone Skills, Management, Developmental..., Virus Removal, Behavior Management, Team Leadership, Computer Repair, Wireless Routers, Data Recovery, Computer Maintenance, Crew Scheduling, Appointment Scheduling, SCIP, First Aid, Windows 7, XP, Windows Vista, Call Centers, Leadership, Testing, Training, Salesforce.com, Servers, CRM, Access, Lotus Notes, Software Installation, Employee Training, Laptops, Program Management
Education
SUNY Empire State College 2010 — 2013
Bachelor's degree, Information Systems with a concentration in Networking
Monroe Community College 1994 — 1996
Associates Degree, Liberal Arts
ShoreTel May 2013 - Present
PerkinElmer April 2011 - May 2013
Intergis May 2000 - April 2011
Independent Consultant September 1999 - May 2000
The MapFactory June 1997 - September 1999
MapInfo May 1991 - June 1997
Skills
Software Project..., Agile Project Management, Cross-functional Team..., Software Development, Scrum, Project Portfolio..., Software Engineering, Agile Methodologies, Professional Services, Project Management, Product Planning, Enterprise Software, IT Strategy, SDLC, Quality Assurance, PMO, Product Management, SaaS
Education
Rensselaer Polytechnic Institute 1988 — 1998
MS, Mathematics
Rensselaer Polytechnic Institute 1988 — 1998
MS, Biomedical Engineering
The Johns Hopkins University 1983 — 1987
BS, Biomedical Engineering
Hudson High
ShoreTel December 2012 - Present
Fairways and Roughs, LLC July 2010 - Present
Crystal Website Hosting and Development July 2009 - Present
Harris RF Communications May 2007 - October 2008
NAVSEA October 2005 - March 2007
Naval Surface Warfare Center January 2002 - October 2006
Naval Surface Warfare Center November 2000 - January 2002
EG&G August 1999 - November 2000
Veridian July 1993 - August 1999
Skills
Integration, Software Development, Linux, Unix, Requirements Analysis, Program Management, VoIP, Testing, TCP/IP, Systems Engineering, Security, Disaster Recovery, Networking, Management, Project Management
Education
Norwich University 1989 — 1993
BS, Electrical Engineering
ShoreTel May 2011 - Present
Project Management Institute Chicagoland February 2011 - June 2014
Columbia College Chicago January 2011 - May 2011
deCarta February 2010 - November 2010
Navigon December 2006 - June 2009
NAVTEQ April 2003 - December 2006
NAVTEQ February 2001 - April 2003
NAVTEQ December 1997 - February 2001
ShipNet Systems, Inc / QRS, Inc August 1988 - October 1997
Skills
Resource Management, Project Management, Leadership
Education
Northern Illinois University 1983 — 1985
Bachelor or Science, Computer Science
Triton College
Associates
ShoreTel August 2013 - Present
ShoreTel September 2008 - July 2013
San Jose State University September 2007 - May 2008
ZTE Corporation , India (Telecom) March 2005 - July 2006
Skills
Debugging, Cisco Technologies, Switches, IP, Network Design, Linux, Routing, VoIP, TCP/IP
Education
San Jose State University 2006 — 2008
MS, Electrical Engineering(Networking)
Punjab Technical University 2000 — 2004
BS, Electronics and Communication Engineering
ShoreTel April 2010 - Present
Nortel April 2007 - December 2009
Nortel January 2005 - April 2007
Nortel November 2000 - January 2005
Nortel October 1999 - November 2000
Bay Networks June 1997 - October 1999
Education
Oregon State University
BS, Industrial Engineering
Purdue University
MS, Industrial Engineering
ShoreTel July 2013 - Present
ShoreTel June 2010 - June 2013
Frontier Communications June 2008 - June 2010
Skills
Circuits, Remote Monitoring, Troubleshooting, Customer Service, Telecommunications, VoIP, Cisco Routers, Networking, Technical Support, Computer Hardware, Operating Systems, MPLS, Software Installation, Windows XP, Switches, BGP, Routing, Team Leadership, Wireless
Education
Rochester Institute of Technology 2005 — 2010
BS
ShoreTel August 2011 - Present
ShoreTel 2010 - 2011
Verizon Business 2008 - 2010
HCL Technologies 2001 - 2008
Covansys 2000 - 2001
Skills
SIP, VoIP, Embedded Systems, RTP, Unified Communications, Linux, Unix, Telephony, Mobile Devices, IP, VxWorks, C++, Embedded Linux, Telecommunications, C, RTSP, MEGACO, MGCP, SIGCOMP, Deflate, LZ77, ROHC, Conferencing, Audio Codecs, Video Codecs, Boost C++, Compression Algorithms, Qt, Testing
Education
University of Madras 1996 — 2000
Bachelor of Engineering
National Institute of Information Technology 1996 — 1998
Professional Diploma
ShoreTel July 2014 - Present
Manning & Napier August 2013 - July 2014
Brite Computers July 2012 - August 2013
University of Rochester Medical Center November 2011 - May 2012
Wayne Central Schools September 2010 - November 2010
Skills
Microsoft Office, Microsoft Excel, Customer Service, HTML, PowerPoint, Windows, Microsoft Word, JavaScript, Networking, System Administration, Technical Support
Education
Rochester Institute of Technology 2007 — 2011
BS, Applied Networking and Systems Administration
Rochester Institute of Technology
BS in Applied Networking and System Administration
ShoreTel Senior Trainer/Course DeveloperSiemensJune 2000 - November 2007
Education
Palm Beach Atlantic University 1996 — 1998
Psychology, Idustrial Psychology, Business/Marketing
ShoreTel September 2013 - Present
ShoreTel August 2010 - September 2013
Epana Networks February 2006 - August 2010
IRC May 2002 - February 2006
New Jersey Institute of Technology January 2000 - January 2001
MSNBC June 1999 - August 1999
Sussex County Community College January 1998 - June 1999
Skills
.NET, C#, Databases, ASP.NET MVC, Web Services, REST, Unix, Linux, SIP, Perl, Agile Methodologies, Software Development, Cloud Computing, Microsoft SQL Server, Entity Framework, Money Transfers, Distributed Systems, Telecommunications, XML, JavaScript, OData, Java, Erlang, C, Business Intelligence, Hibernate, Unix Shell Scripting, Oracle, XMPP, VoIP, Message Queue, iso8583, MySQL, Python, PHP, Shell Scripting, Billing Systems, Business Analysis, System Administration, Network Engineering, LINQ, SDLC, SOA, IIS, Apache, AJAX, SOAP
Education
Stevens Institute of Technology 2009 — 2011
Master's degree, Computer Science
New Jersey Institute of Technology 1999 — 2001
Bachelor of Science (B.S.), Computer Science
Refinery29, Inc. June 2014 - Present
North Shore LIJ Health System September 2004 - Present
Clear Channel Radio 2013 - 2013
ShoreTel 2011 - 2013
Education
Queens College
ShoreTel April 2015 - Present
ShoreTel April 2014 - Present
Xerox Commercial Services, LLC. April 2013 - April 2014
Toastmasters International 2014 - 2014
Toastmasters International 2014 - 2014
Toastmasters International 2014 - 2014
Xerox Commerical Solutions, LLC. June 2012 - April 2013
Saint's Place January 2012 - June 2012
Manpower Professional January 2012 - February 2012
Manpower Professional September 2011 - January 2012
Skills
Leadership, Fundraising, International Relations, Research, Program Management, Project Planning, Customer Service, Microsoft Excel, Microsoft Word, English, Troubleshooting, German
Education
Nazareth College of Rochester 2006 — 2010
Bachelors of Arts, German, International Studies, Economics
Goethe Institut 2009 — 2009
N/A, German
Studienforum Berlin e.V. 2007 — 2007
N/A, German language, History, Literature, Economics, International Affairs
ShoreTel May 2007 - Present
Teledec Interactive Ltd May 2006 - May 2007
Skills
VoIP, SIP, Hosted VoIP, Networking, Integration, Asterisk, SCCP, Network Administration, Team Management, Linux server..., SaaS, Hosted Voice, Cloud Applications, Distributed Systems, High Availability, Cloud Computing, Hybrid Cloud, VMware, Solaris, SQL Server 2000-2008, MySQL, Perl, C/C++, C#, FreeSwitch, OpenSER, IAX, PRI, SS7, Microsoft Office, Windows Network..., Cisco Technologies, Java, HTML + CSS, MGCP, PHP
Education
Rhode Island College
ShoreTel May 2012 - Present
Eastman Kodak February 1997 - May 2012
Skills
Project Management, Outsourcing, Team Leadership, Telecommunications, Process Improvement, Technical Support, Cross-functional Team..., Call Centers, Management, Vendor Management, Cloud Computing, Program Management, Digital Imaging, Customer Satisfaction, Product Management, Call Center, Microsoft Office, Printers, Change Management, Customer Service, Troubleshooting, Business Process...
Education
Rochester Institute of Technology 1983 — 1986
Bachelor of Applied Science (B.A.Sc.), Imaging & Photographic Technology
ShoreTel August 2011 - Present
ShoreTel February 2010 - Present
ShoreTel February 2010 - July 2011
DataComm Networks, Inc. September 2009 - January 2010
Unisys February 2000 - January 2009
Unisys 1997 - 2000
Unisys 1995 - 1997
Unisys 1991 - 1995
Frontier Communications 1989 - 1991
Schlegel Systems, Inc. 1978 - 1989
Skills
Telecommunications, Leadership, Business Development, Multi-channel Marketing, Management, Account Management, Project Management, Sales, Program Management, Marketing, Team Building, Sales Operations, Salesforce.com, Lead Generation, Product Marketing, CRM, Call Centers, SaaS, Direct Sales, Strategic Partnerships
Education
Rochester Institute of Technology
Bachelor of Science, Business Management
Rochester Institute of Technology
Business, Management, Marketing, and Related Support Services
HCL Technologies October 2013 - Present
Kodak Alaris April 2013 - October 2013
Harris RF Communications October 2012 - March 2013
ShoreTel December 2011 - October 2012
Xerox June 2011 - November 2011
Harris RF Communications November 2010 - June 2011
Xerox November 2005 - November 2010
Skills
Java, C#, Software Engineering, Software Development, C++
Education
Roberts Wesleyan College 2000 — 2004
Bachelor's Degree, Studio art with a Graphic Design concentration, 3.35 of 4.0
Quantum Regional Sales Manager Northeast Eastern Canada North Central June 2015 - Present
Gorilla-Technology Group December 2013 - May 2015
Insight Public Sector July 2012 - January 2014
ShoreTel September 2010 - June 2012
Polycom October 2007 - March 2009
Skills
VoIP, Telecommunications, New Business Development, Data Center, SaaS, Solution Selling, Video Surveillance,..., Facial Object Behavior..., Network Surveillance &...
Education
Rivier College
Game Craze August 2009 - Present
FYE July 2007 - Present
ShoreTel December 2012 - October 2013
Tops Markets May 2004 - May 2005
Skills
Online Gaming, Video Games, Customer Service, Sales, Writing, Creative Writing
Education
Monroe Community College 2007 — 2014
Liberal Arts and Sciences, General Studies and Humanities
Penfield High School 2001 — 2005
Regents Diploma
Fidelity Investments July 2014 - Present
Rochester Institute of Technology September 2012 - May 2014
ShoreTel May 2013 - December 2013
Town of Castle Rock Innovation Technology Department June 2012 - August 2012
Town of Castle Rock Innovation Technology Department June 2011 - August 2011
Skills
Java, jQuery, HTML 5, JavaScript, PHP, CSS, Perl, XML, OS X, Eclipse, ColdFusion, Unix, AngularJS
Education
Rochester Institute of Technology 2010 — 2014
Bachelors of Science (BS), Information Technology
ShoreTel November 2014 - Present
ShoreTel February 2012 - October 2014
M5 Networks November 2010 - February 2012
Geckotech, LLC July 2010 - November 2010
The SpyGlass Group, LLC. May 2008 - July 2010
KeyBank June 2007 - May 2008
Skills
Telecommunications, VoIP, Wireless
Education
Ohio University 2003 — 2007
Information and Telecommunication Systems; Business Administration / Finance
University of Puerto Rico-Rio Piedras
ShoreTel July 2013 - Present
Education
Rochester Institute of Technology
Bachelor of Science (B.S.), Business Administration, Management and Operations