U.S. Cellular
Industry: Telecommunications company
DescriptionUnited States Cellular Corporation, doing business as U.S. Cellular, is a regional carrier which owns and operates the fifth-largest wireless telecommunications network in the United States, serving 5 million customers in 426 markets in 23 U.S. states as of the first quarter of 2017. Parent organization: Telephone and Data Systems (84%) Headquarters: Chicago, Illinois, United States CEO: Kenneth R. Meyers Subsidiaries: King Street Wireless, L.P.,
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U.S. Cellular Employees
Cigna March 2015 - Present
WOW! Internet, Cable & Phone October 2014 - December 2014
SCR Medical Transportation Inc. July 2014 - October 2014
Chicago Public Schools January 2014 - June 2014
U.S. Cellular August 2012 - May 2013
U.S. Cellular August 2010 - August 2012
U.S. Cellular January 2009 - August 2010
U.S. Cellular April 2008 - January 2009
CDW August 2006 - October 2007
Skills
Customer Service, Leadership Development, Employee Training, Project Management, Coaching, Microsoft Office, Building Relationships, Account Management, Small Business, Youth Mentoring, Annual Reviews, Terminations, Student Recruiting, Performance Assesement, Cold Calling, Team Building, Retail, Microsoft Word, Customer Satisfaction, Call Centers, Management, Sales, Training, Leadership, Public Speaking
Education
Aurora University 2007 — 2013
Master of Business Administration (MBA), Human Resource Management
Aurora University 1999 — 2004
Bachelor of Arts (B.A.), Corporate & Professional Communications
U.S. Cellular November 2014 - Present
U.S. Cellular March 2013 - November 2014
BLI Rentals April 2012 - March 2013
Healthcare Travelbook November 2011 - March 2012
S&T Communications March 2010 - November 2011
Temple Baptist Church June 2004 - March 2010
Impact of Hattiesburg December 1997 - June 2004
Skills
Graphic Design, Marketing Communications, Social Media Marketing, Writing, Advertising, Web Design, Website Consultation, Adobe Creative Suite, Microsoft Office, Computer Proficiency, Client Training, Marketing, Social Media, Facebook, Newsletters, Email Marketing, Leadership
Education
Bellevue University 2013 — 2016
Master of Business Administration (MBA), Marketing
Kansas State University 1993 — 1997
Bachelor of Science, Advertising, Marketing
Ryan Electrical Solutions September 2013 - Present
Central Illinois Networking Group June 2014 - Present
BNI Capital City Business Builders October 2013 - Present
Mining for Clients with Prospectors October 2013 - Present
BNI Capitol City Business Builders October 2011 - August 2013
U.S. Cellular October 2008 - May 2013
HCSC 2013 - 2013
Circuit City October 2005 - October 2008
NPC International 2000 - 2005
Skills
Customer Satisfaction, Customer Retention, Wireless, Account Management, Sales, Sales Management, Sales Operations, Team Building, Retail, Sales Process, Customer Experience, B2B, Cold Calling, Solution Selling, Cross-functional Team..., Strategic Planning, Customer Acquisition, Leadership, Salesforce.com, Team Leadership, Cellular Communications, Direct Sales, Customer Service, Telecommunications, Management, Call Centers, Networking, Inventory Management, Merchandising, Selling, Coaching, Training, P&L Management, Hiring, Time Management, Mobile Devices, Income Statement, Product Marketing, CRM, Vendor Management, Sales Presentations, Profit, Competitive Analysis, Employee Training, Retail Sales, Business Development, Strategic Partnerships, Strategy, Marketing, Operations Management
Education
Benedictine University 2013 — 2015
Business Administration and Management, General
Ivy Tech Community College 2000 — 2001
Computer Sciences
Indiana State University 1999 — 2000
Computer Sciences
Ball State University 1998 — 1998
Architecture
Linton-Stockton High School 1994 — 1998
Diploma, College Preparation
U.S. Cellular 2009 - Present
Skills
Roaming, Cellular Communications, 4G, Wireless, LTE, CDMA, Telecommunications, Wireless Networking, GSM, Competitive Analysis, EVDO, Mobile Technology, Team Leadership, Bilingual-English/Spanis..., Organization &..., Carrier Relationship..., Vendor Management, Mobile Devices, WiMAX, 3G, M2M, Strategic Partnerships, Business Strategy, Mobile Communications, WiFi
Education
Benedictine University
Master of Business Administration (MBA), Organizational Leadership
DePaul University
Bachelor of Arts (BA), Business
Freedom Home Security - Georgia September 2015 - Present
AT&T November 2014 - September 2015
AT&T July 2013 - October 2014
AT&T Mobility May 2012 - June 2013
AT&T November 2009 - June 2012
U.S. Cellular 2000 - 2007
Skills
Sales Operations, Cross-functional Team..., Coaching, Leadership Development, Training, Sales Process, Market Planning, Forecasting, Customer Service, Mobile Devices, Cold Calling, Strategic Planning, Solution Selling, Recruiting, Performance Management, Performance Appraisal, New Hire Orientations, Operations Management, Operations Audit, Situational Leadership, Servant Leadership, Consultative Sales..., Collaborative..., Sales, Interviews, Quotas, Hiring, Cellular Communications, Store Management, Inventory Management, Profit, Organizational..., People Development, Leadership, Management
Education
Georgia Southern University 2014 — 2016
Master of Business Administration (M.B.A.), MBA
Avila University 2011 — 2014
Masters of Psychology, Organizational Development
Baker University 2009 — 2011
Bachelor's of Business Administration, Human Resources
U.S. Cellular September 2014 - Present
Buffalo Lake Erie Wireless June 2013 - February 2014
Huawei Technologies September 2011 - August 2012
Huawei Technologies January 2006 - March 2010
Skills
GSM, Core Network, CDMA, HLR, SIGTRAN, SS7, IP, 2G, Media Gateways, Telecom Switching, ISUP, Routing, T1, POTS, STP, MSS, UMTS, Roaming, Protocol Stacks, Synchronization, OSPF, NTP, E1, LAN-WAN, NMS, Project Management, MIMO, Core Switching, Voice Switching, 3G, RIP, CDRs, Integration, Troubleshooting, OPNET, Huawei MSoftx 3000, Huawei UMG 8900, Call Flow, Optimization, Preventive Maintenance, Live Upgrade, Expansions, Primary Acceptance Test, NGN, Beamforming, Circuit Switch, SCCP, Visio, LTE, 4G
Education
Rochester Institute of Technology 2012 — 2014
Master of Science (MS), Telecommunications Engineering Technology
Bangladesh University of Engineering and Technology 2000 — 2005
Bachelor of Science, Electrical and Electronic Engineering
US Cellular November 2013 - Present
U.S. Cellular May 2012 - November 2013
U.S. Cellular October 2010 - May 2012
U.S. Cellular April 2009 - October 2010
Skills
Team Leadership, Wireless, Sales Management, Sales, B2B, Cold Calling, Customer Retention, Direct Sales, Leadership, Retail, Sales Operations, Sales Process, Mobile Devices, Telecommunications, Customer Experience, Cellular Communications, Quotas, Inventory Management, Merchandising, Hiring, P, Coaching, Retail Sales, Profit, Store Management, VoIP, M2M, Business Planning
Education
Ashford University 2010 — 2011
Psychology
Paylocity October 2014 - Present
Intuit Payroll December 2011 - September 2014
U.S. Cellular April 2011 - December 2011
DuPage Credit Union June 2008 - April 2011
Skills
QuickBooks, Microsoft Excel, Microsoft Word, Outlook, Internet, Customer Service, Banking, Cashiering, Invoicing, Troubleshooting, Call Centers, Training, Access, Technical Support, Software Documentation, Customer Satisfaction
Education
Waubonsee Community College 2008 — 2014
Associate's Degree, Business Administration and Management, General
Benedictine University 2006 — 2007
Fragomen, Del Rey, Bernsen & Loewy April 2015 - Present
Weichert Workforce Mobility August 2013 - August 2014
Ledgent 2013 - 2013
Navistar Inc October 2004 - October 2012
American Pharmaceutical Services, Inc. January 2004 - December 2004
Unilever January 2003 - December 2003
Clark Enterprises January 2002 - December 2002
U.S. Cellular September 2001 - December 2001
Jays Foods January 2001 - September 2001
Delphion 2000 - 2001
Skills
Global Human Resources..., Global Immigration, Global Tax, Global Assignments, Interantional..., Global Policy, U.S. Immigration, Global Mobility, Compliance, Tax, Deferred Compensation, Immigration Law, Talent Acquisition, Employment Law, Human Resources, Employee Benefits, Employee Relations, Recruiting, Management, Payroll, Vendor Management, Mergers & Acquisitions, Leadership, College Recruiting, Analysis, Performance Appraisal, Strategy, New Hire Orientations, Workforce Planning, Personnel Management, Performance Management, Talent Management, Compensation & Benefit, Succession Planning, Onboarding, HRIS, PeopleSoft, HR Policies, Job Evaluation, Employer Branding, Employee Engagement, Expatriate Management
Education
Benedictine University 1992 — 1996
Bachelor's degree, Business and Economics, 3.8
International Chapter of the P.E.O. Sisterhood October 2014 - Present
International Chapter of the P.E.O. Sisterhood October 2014 - Present
Party City September 2012 - Present
Execbaby December 2013 - April 2014
U.S. Cellular March 2005 - January 2012
U.S. Cellular March 1999 - February 2005
The Gazette August 1996 - April 1999
Skills
Training & Development, Project Planning, Leadership and Coaching, Wireless, Event Management, Social Media, Market Planning, Change Leadership, Customer Experience, Client Relationship..., Needs Analysis, Performance Improvement, Interviewing, Change Management, Employee Training, Coaching, Team Building, Sales Management, Retail, Interviews, Sales, Account Management, Direct Sales, Team Leadership, Leadership, Customer Satisfaction, Sales Process, Program Management, Training, Marketing, Selling, Project Management, Customer Retention, Time Management, Customer Service, Merchandising, Networking, CRM, Sales Operations, Leadership Development, Call Centers, Cold Calling, Recruiting, Hiring, Cross-functional Team...
Education
Bellevue University 2011 — 2012
BS, Adult Education
Kirkwood Community College
AAS, Career Studies - Business
U.S. Cellular September 2013 - Present
U.S. Cellular August 2007 - September 2013
U.S. Cellular 2004 - August 2007
Skills
Strategic Planning, Microsoft Office, Customer Experience, Call Center, Customer Satisfaction, Telecommunications, Customer Retention, Wireless, Project Management, Call Centers, Customer Service, Leadership, Cellular Communications, Cross-functional Team..., Team Building, Forecasting, Leadership Development, Training, Strategy, Management, Vendor Management, Team Leadership, Sales, Recruiting, Process Improvement, Performance Management, Account Management, Time Management, Sales Operations, Coaching, Call Center Development, Sales Management, Employee Training, Workforce Management, Mobile Devices, Hiring, Operations Management, CRM, Inventory Management, Change Management, Retail, Customer Service..., Project Planning, Employee Relations, Interviews, Organizational...
Education
University of Oklahoma
Master of Arts in Organizational Dynamics, Project Management and Human Resources
Benedictine University
Bachelors of Science, Business Management and Organizational Behavior
Bank of America 2013 - Present
U.S. Cellular 2007 - 2013
U.S. Cellular 2004 - 2007
U.S. Cellular 2001 - 2004
Transamerica Distribution Finance 1998 - 2001
Household Retail Services 1993 - 1998
Skills
Cellular Communications, CDMA, 4G, EVDO, Product Management, Go-to-market Strategy, Product Launch, Product Development, Product Life-Cycle..., Vendor Management, Mobile Marketing, Mobile Applications, Planning Budgeting &..., Program Management, Promotional Marketing, Project Mangement, Strategic Planning, Strategic Partnerships, Sales Management, Competitive Analysis, Sales Operations, Customer Retention, Customer Experience, Forecasting, Mobile Devices, LTE, Management, Cross-functional Team..., Wireless, Product Marketing, Leadership, Marketing, Process Improvement, Start-ups, Sales
Education
Loyola University of Chicago
Master of Business Administration (M.B.A.), Finance, General
Ball State University - College of Business
Bachelor of Applied Science (B.A.Sc.), Finance and Management
Allstate December 2014 - Present
Kinnatone 2013 - Present
U.S. Cellular September 2010 - January 2014
CenturyLink July 2003 - September 2010
Guitar Center May 2001 - March 2003
Pizza Hut 1993 - 2001
Skills
Wireless, Guitar, Cellular Communications, Wireless Networking, Sales, Social Media Marketing, Management, Social Media, Customer Service, Sales Management, Team Building, New Business Development, Telecommunications, Marketing Strategy, Customer Satisfaction, Account Management, Leadership, Sales Process, Call Centers, Marketing, Cold Calling, Training, Customer Retention, Direct Sales, Retail, Solution Selling, Coaching, Mobile Devices, Inventory Management, Business Development, Customer Experience
Education
Ashworth College 2013 — 2015
Basic Electronics, Electrical and Electronics Engineering
Dale Carnegie and Associates 2007 — 2007
Dale Carnegie Course
Maddock Douglas December 2013 - Present
U.S. Cellular August 2003 - December 2013
SprintPCS 1999 - 2003
MCI 1996 - 1999
McLeodUSA 1996 - 1996
BROOKS FIBER PROPERTIES 1995 - 1996
MCI Corporation 1993 - 1995
MCI 1990 - 1993
United States Army 1987 - 1990
Skills
Leadership, Performance Management, Staff Development, Vendor Management, Telecommunications, Wireless, Customer Experience, Customer Retention, Cross-functional Team..., Communications Audits, Call Center, Mobile Devices, Program Management, Customer Satisfaction, Cellular Communications, Process Improvement, Strategic Leadership, Team Building, Change Management, Product Management, Talent Management, Organizational Learning, Business Development, Organizational..., Management, Strategic Partnerships, Strategic Planning, Operations Management, Call Centers, Analysis, Networking, CDMA, Coaching, Competitive Analysis, Team Leadership, Leadership Development, Sales Operations, 4G, Computer Network..., Strategy, LTE, Marketing, CRM, Start-ups, Employee Training, Training, Sales Process, Hiring, Go-to-market Strategy, Executive Management
Education
Institute for Advanced Studies (CTU) 2008 — 2010
Doctoral Student
University of Phoenix 2002 — 2004
M.A.
Baker University 1991 — 1993
B.B.A.
Hickman Mills Sr. High
Seeking Account Management Positions August 2012 - Present
U.S. Cellular May 2003 - August 2012
ALLTEL Communication November 2001 - May 2003
ALLTEL Communication May 2000 - November 2001
Alltel Communication September 1997 - May 2000
Skills
Sales Process, Customer Service, Customer Satisfaction, Sales Management, Sales, Sales Presentations, Training, Coaching, Business Planning, Business Strategy, Business Analysis, Conflict Resolution, Problem Solving, Strategic Planning, Account Management, PowerPoint, Microsoft Word, Microsoft Excel, Interpersonal Skill, Team Building, Teamwork, Team Management, Time Management, Marketing Strategy, Market Analysis, Store Operations, Personal Development, Leadership Development, Direct Sales, B2B, Retail, Telecommunications, Management
Education
Bellevue University 2007 — 2013
Organizational Leadership, 3.8
ONEOK September 2014 - Present
ONEOK July 2013 - August 2014
U.S. Cellular March 2012 - July 2013
Aerotek December 2004 - March 2012
Indianapolis Indians January 2003 - December 2003
Buddy Brown and Associates July 2001 - December 2002
Skills
Talent Acquisition, Training & Development, Human Resources, Recruiter Management, Certified Internet..., Sales & Marketing, Recruiting, Employee Training, Technical Recruiting, Marketing, Management, Internet Recruiting, Performance Management, Leadership, Training, Hiring, Team Building, Sales, Onboarding, Customer Retention, Interviews, Talent Management, Personnel Management, Applicant Tracking..., College Recruiting
Education
University of Denver - Daniels College of Business 1998 — 2001
BSBA, Marketing
Baylor University 1997 — 1998
Marketing
U.S. Cellular 2006 - Present
LTD Commodities 2002 - 2006
Eddie Bauer 1992 - 2002
Hartmarx Specialty Stores, Inc. 1983 - 1992
Skills
Business Intelligence, Business Analysis, SDLC, Vendor Management, Data Warehousing, Integration, Cross-functional Team..., Software Development, Software Project..., Telecommunications, Business Process, IT Strategy, Process Improvement, Team Building, Requirements Analysis, Project Management, Team Leadership, Leadership, Retail, CRM, SQL, Business Process..., Visio, Budgets, Change Management, Project Planning, Cognos, Databases, Access, ETL, Database Design, Business Case, Oracle, Management, IT Management, Requirements Gathering, Systems Analysis, Data Integration, Data Governance, Data Analysis, Data Modeling, Team Management, Program Management, OLAP, Strategy
Education
City University of New York-Baruch College
BBA, Major - Computer Systems
Gentiva Home Health Services Project ManagerGentiva Home Health Services through AIC IT SolutionsAugust 2015 - Present
Canvas, Inc. - Contractor for Federal Govt November 2014 - Present
Sprint April 2012 - January 2014
Americo Life, Inc. December 2007 - January 2012
U.S. Cellular January 2007 - December 2007
Accenture August 2002 - May 2005
MCI Corporation / now Verizon Business October 1996 - August 2002
Seaboard Corporation May 1991 - October 1996
Informix Software Inc. August 1987 - October 1989
Skills
Process Improvement, Program Management, Vendor Management, Customer Relations, Problem Solving, Budgeting, Strategic Planning, Team Building, Customer Service, Coaching, Negotiation, Excel, Call Center, Lotus Notes, Troubleshooting, IT Management, Integration, Performance Management, Documentation, Mentoring, Microsoft Office, Word, Employee Relations, Mergers, Visio, Administration, PowerPoint, Telecommunications, Research, Team Leadership, Operations Management, Vendor Relations, Competitive Analysis, Business Analysis, Cross-functional Team..., MS Project, Business Process, Compliance, Business Strategy, Planning, Business Process..., Project Planning, Budget Management, Contract Management, Hiring, Team Management, IT Service Management, Project Portfolio..., Customer Satisfaction, Quickbase
Education
Avila University 1990 — 1992
Bachelor of Arts, English - Business & Marketing
Avila University 1989 — 1992
Bachelor's Degree, English / Business and Marketing Emphasis, 4.0
Missouri State University
U.S. Cellular May 2014 - Present
EMC November 2013 - March 2014
Medical Diagnostics Services February 2012 - October 2013
Creative Developers February 2011 - February 2012
Skills
Linux, VMware, Unix, Oracle, SQL, Solaris, Microsoft SQL Server, Enterprise Architecture, Apache, Windows Server, Integration, IIS, Red Hat Linux, Infrastructure, High Availability, Servers, Shell Scripting, DNS, SAN, Performance Tuning, Virtualization, Security, Netbackup, NetApp, EMC Storage, Hardware, NAS, System Administration, Cluster, TCP/IP, System Deployment, VMware ESX, Data Center, Active Directory, Storage, vSphere, RedHat
Education
Barkatullah Vishwavidyalaya 2010 — 2012
Bachelor's degree, Computer and Information Systems
All Saints' School
2008-2009
U.S. Cellular April 2012 - Present
Microsoft Corporation September 2002 - May 2009
AT&T/Concert August 1998 - January 2002
Blue Cross Blue Shield Association April 1997 - August 1998
Skills
Licensing, Contract Negotiation, Problem Solving, Licensing Agreements, Sales Management, Cross-functional Team..., Negotiation, Program Management, Management, Strategy
Education
Indiana Wesleyan University 1993 — 1995
BSBA, Business Adminitration
Ball State University 1983 — 1985
JPMorgan Chase February 2014 - Present
U.S. Cellular April 2011 - November 2013
Pepsi Beverages Company March 2007 - April 2011
PepsiAmericas May 2003 - February 2007
PepsiAmericas March 2001 - May 2003
Pepsi Cola General Bottlers March 2000 - November 2001
Pepsi Cola General Bottlers October 1999 - March 2000
Pepsi Cola General Bottlers February 1999 - October 1999
Township of Schaumburg July 1993 - January 1999
Outlook Envelope Co. 1990 - 1991
Skills
Process Improvement, Cross-functional Team..., Team Leadership, Business Analysis, Access, PeopleSoft, Project Management, Team Building, Troubleshooting, Change Management, Customer Service, Quality Assurance, SharePoint, Software Documentation, Software Development, SDLC, Business Process..., Leadership, Testing, Integration, Call Centers, Analysis, Business Intelligence, Program Management, Requirements Analysis
Education
Aurora University 1991 — 1993
MSW
Greenville College 1984 — 1986
BA
Central College 1981 — 1983
AA
U.S. Cellular August 2009 - Present
Arrow Financial Services August 2005 - January 2009
Teleperformance USA December 2001 - July 2005
Skills
Call Center, Customer Service, Coaching, Process Improvement, Leadership, Team Building, Customer Satisfaction, Account Management, Team Leadership, Credit, Call Centers, Sales Management, Customer Retention, Cold Calling, Sales Operations, Management, Direct Sales, Sales Process, Wireless, Sales, Customer Experience, Retail, Employee Training, Inventory Management, Retail Sales, Budgets, Cross-functional Team..., Motivation, Training, Cellular Communications, Vendor Management, B2B, Selling, Solution Selling, Telecommunications, Hiring, Servant Leadership, M2M, Salesforce.com, Building Relationships, 4G, Mobile Devices, Sales Presentations, Wireless Broadband
Education
Benedictine University 2011 — 2015
Bachelors, Organizational Leadership
Gordon Tech High School 1996 — 2000
High School Diploma, General
U.S. Cellular June 2014 - Present
U.S. Cellular 2007 - June 2014
Helen Ross McNabb Center December 2000 - May 2014
U.S. Cellular 2006 - 2007
U.S. Cellular July 2005 - 2006
Sitel 2002 - 2005
Target 1997 - 2000
GE Fanuc 1998 - 1999
Skills
Cellular Communications, Wireless Networking, Wireless, CDMA, Telecommunications, Computer Hardware, EVDO, Troubleshooting, TCP/IP, VoIP, T1, 4G, IP, Mobile Devices, Call Center, Cabling, Network Engineering, LTE, Computer Network..., RF, Switches, Call Centers, Ethernet, Customer Retention, Customer Satisfaction, Sales Operations, Windows 7, Network Design, Blackberry, WiFi, Fiber Optics, RF Engineering, Wireless Broadband, Networking, 3G, Customer Experience, UMTS
Education
Ashford University 2010 — 2011
MBA, Information Systems
Ashford University 2008 — 2009
Bachelor, Organizational Management
University of Tennessee-Knoxville 1996 — 2003
Electrical Engineering
College of West Africa 1990 — 1994
High School Diploma
SPS 1980 — 1990
hyrrider June 2012 - Present
hyrrider.com June 2012 - Present
honda yamaha of redlands June 2012 - Present
U.S. Cellular May 2007 - June 2009
Skills
Adaptability, Problem Solving, Strategic Thinking, Marketing, Sales, Technology
Education
Ashworth University 2012 — 2012
Motorcycle Maintenance and Repair Technology/Technician, Motorcycle Maintenance and Repair Technology/Technician, 4.0 gpa
U.S. Cellular December 2011 - Present
U.S. Cellular October 2009 - December 2011
Shoe Carnival August 2006 - October 2009
Skills
CDMA, Customer Satisfaction, Customer Service, Microsoft Office, Team Building, Team Leadership, Coaching, Account Management, Microsoft Excel, PowerPoint, Sales Operations, Strategic Planning, Windows, Sales, Management, Access, Telecommunications, Store Management, Call Center, Retail, Inventory Management, Administrative..., Team Development, Team Management, Performance Management, Operations Management, Call Quality, Motivated self-starter, Sales Management, Administrative, Cellular Communications, Call Centers
Education
Ashworth University 2010 — 2013
Bachelor Degree in Marketing, Marketing
Joliet Catholic Academy 2001 — 2005
High School Diploma, GeneralStuides
U.S. Cellular 2009 - Present
U.S. Cellular March 2005 - December 2009
MCI March 1997 - March 2005
Ability Building Center, Inc. June 1989 - March 1997
Education
Bellevue University 2008 — 2009
ML, leadership
University of Iowa 1982 — 1986
B.A., psychology
U.S. Cellular November 2011 - Present
Amdocs March 2009 - November 2011
Amdocs November 2003 - March 2009
Amdocs October 2000 - November 2003
Aviv Advanced Solutions June 1999 - October 2000
Skills
eTOM, Enterprise Architecture, SOA, Order Management, CRM, GSM, LTE, CDMA, Self Service, SID, 3GPP, Telecommunication, BSS, Wireless, Billing, EPC, Amdocs, EA, Solution Architecture, Requirements Gathering, Telecommunications..., Invoicing, Billing Systems, Requirements Analysis, Unix, IT Strategy, Vendor Management, Mobile Devices, Business Process, IP, Telco, Telecommunications, Weblogic, Enterprise Software, Provisioning, Open Source Software, Architecture, Integration, Architectures, TOGAF, System Architecture
Education
Bar-Ilan University
BA, Logistics & Economics
Polytechnic Institute of New York University (NYU Poly)
MS, Technology Management
PepsiCo October 2014 - Present
U.S. Cellular August 2013 - October 2014
U.S. Cellular August 2012 - August 2013
US Cellular January 2007 - July 2012
Clancy's Pub May 2006 - December 2008
Dillards Department Store May 2005 - May 2006
Skills
Customer Satisfaction, Wireless, Telephone Skills, Customer Service, Retail, Inventory Management, Sales Support, Cellular, Cold Calling, Leadership, Telecommunications, Associate Development, Customer Retention, Sales Process, Quotas, Quota Achievement, Sales, Team Management, New Business Development, Sales Operations, Sales Management, Management, Cellular Communications, Marketing, Customer Experience, Training, Marketing Strategy, Direct Sales, Competitive Analysis, Selling, B2B, Process Improvement, Account Management, Merchandising, Solution Selling, Sales Presentations, Cross-functional Team...
Education
Bellevue University 2009 — 2011
Bachelor Degree, Business Management
University of Northern Iowa 2000 — 2005
AbbVie January 2015 - Present
U.S. Cellular January 2014 - November 2014
AbbVie October 2013 - January 2014
Smart Communications, Inc. January 2012 - May 2013
Smart Communications, Inc. July 2010 - December 2011
Smart Communications, Inc. January 2009 - June 2010
Smart Communications, Inc. March 2007 - December 2008
Skills
Oracle, ETL, Software Development, Unix, Oracle PL/SQL..., Oracle Forms, Oracle Reports, Mobile Devices, Unix Shell Scripting, Intelligent Networks, Wireless, Business Analysis, Telecommunications..., Project Management, Amdocs CES...
Education
Ateneo de Davao University 2001 — 2006
Bachelor of Science (B.S.), Electronics and Communications Engineering
Mercer Transportation November 2013 - Present
PNC August 2013 - January 2014
U.S. Cellular August 2011 - August 2013
Verizon Wireless June 2008 - March 2011
Skills
Customer Service, Sales&Marketing, Leadership, Sales Operations, Sales, Customer Experience, Training, Sales Process, B2B, Account Management, Business Development, Retail, Direct Sales, Customer Retention, Cold Calling, Team Leadership
Education
Pitt Community College 2009 — 2011
Associate of Arts and Sciences (A.A.S.), Criminal Justice and Corrections
Barton College 2006 — 2007
Criminal Justice and Corrections
U.S. Cellular March 2013 - Present
Jones Lang LaSalle August 2011 - December 2012
DSC Logistics 2007 - 2011
MCI/Worldcom - Verizon Business 1987 - 2006
Township Of Northville LaSalle County 2004 - 2005
Metroplex, Inc 1984 - 1987
The Inland Real Estate Group of Companies, Inc. 1979 - 1984
Skills
LEED Associate, Process Scheduler, Energy Management, Construction, LEED, Troubleshooting, Preventive Maintenance, Facilities Management, Property Management, Contract Negotiation, Contract Management, Operations Management, Real Estate, Budget, Vendor Management, Negotiation, Budgets, Leadership, Telecommunications, Inventory Management, Purchasing, Team Building, Project Management, Process Improvement, Procurement, Strategic Planning, Customer Satisfaction, Data Center, Engineering, Training, Project Planning, Management, Security, Cross-functional Team..., Team Leadership, Change Management, Forecasting, Business Development, Logistics, Program Management, Selling, MS Project, Income Statement, Account Management, Analysis, P&L Management, Strategy, Outsourcing, Retail, Business Planning
Education
Antiochian House of Studies
Theology
Bellevue University
BS, Business Administration and Management, General
USGBC
LEED Green Associate, LEED Associate
Green Buildings Initiative 2009 — 2014
GGP & GPCP, Sustainable buildings assessment and certification
BOMA
Certificate, Facilities Management & Maintenance Administration
College of DuPage
AAS, HVAC
Various
Certificates, See notes
Dish Network July 2015 - Present
CenturyLink Business April 2014 - July 2015
U.S. Cellular July 2012 - January 2014
Shred-it February 2012 - July 2012
Celebrity Staff September 2011 - February 2012
Verizon Wireless February 2010 - August 2011
Verizon Wireless September 2009 - February 2010
Verizon Wireless August 2008 - September 2009
OfficeMax Inc May 2007 - August 2008
CompUSA April 2005 - May 2007
Skills
Customer Retention, Selling, Cold Calling, B2B, Management, Sales, Customer Satisfaction, Contract Negotiation, Account Management, Direct Sales, Wireless, Leadership, Customer Service, Telecommunications, Sales Management, Staffing Services, Recruiting, Retail, Training, Strategy, Coaching, Solution Selling, Sales Presentations, Forecasting, Inside Sales, Temporary Staffing, Time Management, Sales Process, Customer Experience, Agent Development, Consultative Selling, Recruitment/Retention, Direct Recruiting, Staffing Industry, Sales Operations, Salesforce.com, CRM, Hiring, Building Relationships, New Business Development, Event Planning, Marketing
Education
Bellevue University 2010 — 2011
Bachelors of Science, Business
University of Minnesota-Twin Cities 2002 — 2005
Omaha Northwest High School
High School Diploma
The Pampered Chef July 2011 - Present
U.S. Cellular July 2010 - July 2011
Heart Financial Services February 2009 - July 2010
Wheels, inc. July 2002 - November 2008
Carlson Wagonlit Travel January 1999 - July 2002
Globetrotter August 1990 - July 1997
Skills
Verint, IEX, eWFM, Customer Service, Microsoft Excel, Call Center, Team Building, Process Improvement, Contact Centers, Microsoft Word, Operations Management, Training, Customer Experience, Forecasting, Vendor Management, Temporary Placement, Workforce Management, Customer Satisfaction, Call Centers, Management, Business Analysis, Leadership, Cross-functional Team..., Team Leadership, Performance Management, Account Management, Project Management, Time Management, Analytics, Analysis, CRM, Quality Assurance, Program Management, Avaya, Recruiting, Software Documentation, Data Analysis, Customer Retention, Business Process..., Change Management, Telecommunications, Hiring, Outsourcing, Coaching
Education
Benedictine University 2004 — 2008
MBA
North Central College 1993 — 1995
B.A.
College of DuPage 1990 — 1993
A.S.
Westmont High School 1986 — 1990
High School
Accenture Federal Services January 2014 - Present
A.Hardy Consulting May 2013 - Present
allegistalent2 June 2013 - November 2013
U.S. Cellular July 2005 - May 2013
Technique Recruiting, Inc. August 2004 - July 2005
Synectics Inc. June 2003 - July 2004
Schwans April 2002 - April 2003
Trading Technologies July 1999 - October 2000
Vanstar 1995 - 1998
Skills
Technical Recruiting, Cold Calling, Talent Acquisition, Interviewing, Direct Sourcing, Full-cycle Recruiting, Sourcing, Hiring, Recruitment/Retention, Applicant Tracking..., Negotiation, Team Building, Strategic Sourcing, Executive Search, Coaching, Change Management, Succession Planning, Problem Solving, Strategic Planning, Employee Engagement, Organizational..., Retail, Salary Negotiation, Professional Services, Consultative Selling, Benefits Negotiation, Management Coaching, Targeted Selection..., AIRS trained, Passive Candidate..., Client/Hiring Manager..., Strategic Recruitment..., Direct Sales, Workforce Planning, College Recruiting, Interviews, Job Fairs, Recruiting, Talent Management, Vendor Management, Training, Taleo, Human Resources, Onboarding, Management, Internet Recruiting, Strategy, Job Descriptions, Employee Benefits, Employer Branding
Education
Benedictine University 2007 — 2012
Masters, Management of Organizational Behavior
Northern Illinois University 1990 — 1995
B.S., Journalism
I-CAR December 2014 - Present
U.S. Cellular April 2006 - December 2014
Skills
Product Management, CDMA, Cellular Communications, LTE, Mobile Technology, Mobile Devices, 4G, Telecommunications, Wireless
Education
Ball State University 1994 — 1995
Master’s Degree, Information and Communication Sciences
Ball State University 1989 — 1994
Bachelor of Science (B.S.), Telecommunications
Advocate Lutheran General Hospital August 2015 - Present
Advocate Health Care July 2014 - August 2015
Xerox January 2013 - July 2014
U.S. Cellular May 2011 - January 2013
U.S. Cellular August 2007 - May 2011
Skills
Customer Service, Interpersonal Skill, Dedicated Professional, Delivering Results, Leadership Development, Leadership, Team-oriented, Multi Tasking, Situational Leadership, Call Center Development, Strategic Planning, Customer Satisfaction, Training, Customer Engagement, Customer Retention, Process Improvement, Call Centers, Cross-functional Team..., Telecommunications, Team Leadership, Team Building, Customer Experience, Management
Education
Ashford University 2015 — 2016
Master's degree, Organizational Leadership
Ashford University 2010 — 2014
Bachelor's Degree, Psychology
Sageworks July 2015 - Present
Sageworks June 2014 - Present
Sageworks February 2014 - June 2014
The Select Group June 2013 - September 2013
U.S. Cellular January 2012 - June 2013
Bath and Body Works April 2008 - March 2012
Skills
Human Resources, Teamwork, Building Relationships, Time Management, Onboarding, Sales, Leadership, Cold Calling, Sales Operations, Management, Customer Service, Customer Retention, Retail, Training, Call Centers, Team Building, Customer Satisfaction, Customer Experience, Team Leadership, Data Entry, Telephone Skills, Interviews, Sales Process, Inventory Management, Retail Sales, Store Management, Merchandising, Inventory Control, Hiring, Coaching, Direct Sales, Wireless, POS, Employee Training, Employee Relations, Sales Presentations, Global Human Resources...
Education
East Carolina University 2007 — 2011
Bachelor of Business Administration (B.B.A.), Business Management
Barton College 2007 — 2009
U.S. Cellular December 2013 - Present
U.S. Cellular January 2012 - December 2013
U.S. Cellular May 2011 - January 2012
Aurora University January 2011 - June 2011
U.S. Cellular 2010 - 2011
The Orchard Community 2002 - 2011
Aurora University January 2009 - December 2010
U.S. Cellular 2006 - 2010
Skills
Conflict Resolution, Change Management, Leadership Development, Operational Excellence, Leadership, Cross-functional Team..., Coaching, Strategic Planning, Organizational..., Team Building, Sales, Telecommunications, Sales Operations, Customer Experience, Wireless, Project Management, Microsoft Excel, Microsoft Office, Corporate Finance, Project Finance, Customer Satisfaction, Retail, Marketing Strategy, Sales Management, Customer Retention, Competitive Analysis, Sales Process, Strategy, Project Planning, Program Management, Team Leadership, Negotiation, Budgets, Selling, Business Development, Process Improvement, Management, Account Management, Vendor Management, Enterprise Software, Training, Strategic Partnerships, Management Consulting, Performance Management, CRM, Marketing, Business Process..., Entrepreneurship, Direct Sales
Education
Aurora University, MBA
MBA, Leadership and Human Resource Management
Aurora University
Bachelors Degree, Organizational Management
2020 Companies June 2014 - Present
UCME Entertainment July 2012 - Present
U.S. Cellular February 2012 - June 2012
Microsoft Corporation/ Mosaic April 2010 - February 2012
Verizon Wireless August 2008 - April 2010
Ace Mortgage Funding November 2006 - July 2008
T-Mobile January 2003 - October 2005
Skills
Sales Operations, Product Marketing, Direct Sales, Account Management, Sales Management, Customer Retention, Sales Process, Sales, Retail, Marketing, Telecommunications, Training, Customer Satisfaction, Management, New Business Development, B2B, Contract Negotiation, Program Management, Selling, Leadership, Team Building, Wireless, Team Leadership, Marketing Strategy, Sales Presentations, Customer Experience
Education
Avila University 1999 — 2002
B.S., Marketing
U.S. Cellular October 2012 - Present
U.S. Cellular 2009 - October 2012
U.S. Cellular 2006 - 2009
U.S. Cellular 2005 - 2006
U.S. Cellular 2003 - 2005
U.S. Cellular 2001 - 2003
U.S. Cellular 2000 - 2001
U.S. Cellular 1999 - 2000
U.S. Cellular 1998 - 1999
U.S. Cellular 1996 - 1998
Skills
Customer Focus, Customer Retention, Customer Acquisition, B2B, Call Center, Cold Calling, Customer Service, Teamwork, Telecommunications, Wireless, Quotas, Mobile Devices, Smartphones, Solution Selling, Direct Sales, Sales Process, Contract Negotiation, Call Centers, Team Building, CDMA, Cellular Communications, Management, Networking, T1, Leadership, VoIP, Cross-functional Team..., 4G, Sales Operations, Customer Satisfaction, Retail, Sales, M2M, Selling, Wireless Broadband, Customer Experience, Sales Presentations, Account Management, Time Management, Strategic Partnerships, Sales Management, Direct Marketing, Product Marketing, CRM, Building Relationships, Carriers, Training, Mobile Technology, Lead Generation, Competitive Analysis
Education
East Carolina University 1992 — 1994
BS, Political Science
Barton College 1989 — 1991
Sprint September 2012 - Present
MobiTV January 2009 - September 2012
FibroGen April 2007 - January 2009
U.S. Cellular January 2006 - March 2007
Sprint January 1998 - January 2006
Devry University August 1994 - December 1997
Skills
Wireless, Mobile Devices, Telecommunications, LTE, Software Development, IP, 3G, Android, CDMA, Network Design, Product Management, Mobile Communications, Mobile Applications, System Deployment, Servers, WiFi, Networking, Databases, Testing, Mobile Technology, SIP, Wireless Networking, System Architecture, SMS, Security, 4G, Distributed Systems, IPTV, WiMAX, Firewalls, Provisioning, Client And Proxy Mobile..., TCP/IP, HTTP, SIP, WAP,..., RTP, WAP, Active Directory, VOD, LDAP, SDLC, VPN, Mobile IP, API, Billing, APIs, Databases – SQL,..., Proxy, XHTML
Education
Boston University 1991 — 1993
M.Ed, Org. Dev.
Baylor University 1981 — 1985
B.A., English
U.S. Cellular July 2014 - Present
U.S. Cellular January 2011 - October 2013
U.S. Cellular June 2009 - October 2013
U.S. Cellular March 2005 - June 2009
Empire Today 2002 - 2005
Skills
Wireless, Project Planning, Cross-functional Team..., Telecommunications, Customer Service, Employee Training, Call Centers, CRM, Leadership, Cellular Communications, Training, Vendor Management, Customer Satisfaction, Call Center, Team Leadership, Customer Experience, CDMA, Strategy, 4G, Operations Management, Customer Retention, Project Management, Software Documentation, Coaching, Change Management, Team Building, Quality Assurance, Sales Operations, Business Process, Organizational..., Team Management, Talent Management, Strategic Planning, Process Improvement, Performance Management, SharePoint
Education
Benedictine University 2008 — 2011
Master's degree, Management of Organizational Behavior concentration in Organizational Development
Miles College 1997 — 2000
Bachelor of Science (B.S.), Business Administration
T-Mobile July 2013 - Present
U.S. Cellular August 2011 - 2013
Best Buy October 2009 - August 2011
Best Buy April 2008 - July 2009
Toys R Us May 2006 - April 2008
Skills
Leadership Development, Sales Management, Sales, Forecasting, Strategic Planning, Store Management, Coaching, Event Planning, Associate Development, Performance Management, Customer Experience, Customer Retention, Wireless, Delivering Results, Merchandising, Recruiting, Retail, Training, P&L Management, Marketing, Change Management, Consultative Selling..., Big Box, Telecommunications..., Cold Calling, Management, Leadership, Retail Sales, Customer Satisfaction, Income Statement, Human Resources, Inventory Management, Customer Service, Sales Process, Store Operations, Budgets, Direct Sales, Profit, Loss Prevention, Multi-Unit Management, Sales Operations, Hiring, Driving Results, Employee Training, Inventory Control, Planograms, Visual Merchandising, Multi-unit, Interviews, Quotas
Education
DePaul University 2011 — 2014
Business/Commerce, General
Ball State University 2005 — 2007
Business Administration, Management and Operations
Joliet Junior College
Citi March 2015 - Present
U.S. Cellular February 2013 - February 2015
Discover Financial Services April 2011 - February 2013
Discover Financial Services July 2010 - April 2011
Discover Financial Services April 2006 - July 2010
Discover Financial Services October 2001 - April 2006
Discover Financial Services July 2000 - October 2001
R. Dann & Associates, LLC April 1997 - July 2000
Skills
Leadership, Brand Management, Marketing Strategy, Marketing, Segmentation, Strategy, Analytics, Product Management, Direct Mail, Email Marketing, Direct Marketing, Advertising, Online Advertising, Integrated Marketing, Creative Direction, Online Marketing, Competitive Analysis, Management, Mobile Marketing, Process Improvement, Team Building, E-mail Management, Creative Strategy, Radio Advertising, Marketing Management, e-mail marketing, Product Marketing, Project Management, CRM, Digital Marketing, Strategic Partnerships, Cross-functional Team..., Social Media
Education
Post Graduate Work The Art Institute of Chicago 1994 — 1997
Graphic Design
Barat College of DePaul University 1989 — 1994
B.A., Business
Barat College of DePaul University 1989 — 1994
B.F.A., Fine Arts
Comcast January 2014 - Present
Precision Plumbing Services March 2013 - December 2013
US Cellular - Xerox December 2011 - March 2013
U.S. Cellular April 2010 - December 2011
Sprint June 2009 - April 2010
Joann Fabrics June 2007 - June 2009
Cold Stone Creamery September 2004 - September 2006
Skills
Customer Service, Call Quality, Team Building, Coaching, Leadership, Project Planning, Call Center, Telecommunications, Strategic Planning, Training, Management, Sales, Performance Management, Customer Satisfaction, IxChariot, PDCP, Call Centers, PowerPoint, Microsoft Office, Operations Management, Wireless, Outlook, Teamwork, Sales Operations, Leadership Development, Retail, Customer Experience, Troubleshooting, Team Leadership, Time Management, Cross-functional Team..., Budgets, Human Resources, Recruiting, Vendor Management, Process Improvement, Employee Training, Customer Retention, Onboarding
Education
Benedictine University 2012 — 2016
Bachelor's degree, Organizational Leadership
Green Valley High School
ULTA Beauty October 2014 - Present
U.S. Cellular September 2013 - October 2014
U.S. Cellular 2011 - 2013
T-Mobile August 2005 - December 2011
Verizon Wireless August 2004 - August 2005
Skills
Retail, Customer Experience, Coaching, Cellular, Retail Management, Cellular Communications, Store Management, Account Management, Cross-functional Team..., Sales Management, Talent Management, Management, Employee Training, Recruiting, Training, Performance Management, Leadership, Leadership Development, Strategic Planning, Direct Sales, Customer Service, Strategy, Cold Calling, Customer Retention, Sales, Team Leadership, Telecommunications, Quotas, Wireless, Retail Sales, Merchandising, Team Building, Inventory Management, Building Relationships, Hiring, Profit, Income Statement, Mobile Devices, 4G, Talent Acquisition, Loss Prevention, Sales Presentations, Interviews, Employee Relations, Customer Satisfaction, Sales Operations, B2B, Sales Process, M2M, P&L Management
Education
Upper Iowa University 2012 — 2015
Austin Peay State University 2002 — 2008
Alorica September 2013 - Present
U.S. Cellular October 2010 - August 2013
Braun Research Incorporated September 2004 - March 2013
Skills
Market Research, Call Centers, Customer Service, Customer Insight, Market Analysis, Microsoft Excel, Microsoft Office, PowerPoint, Sales Operations, Training, Quantitative Research, Direct Sales, Analytics, Team Leadership, Microsoft Word, Outlook, Leadership, Online Research, Marketing Research, Customer Retention, Consumer Behaviour, Sales Management, Qualitative Research, Workforce Management, Statistical Data..., Supervisory Skills, Customer Satisfaction, Data Analysis
Education
Ashford University 2015 — 2017
Master of Business Administration (MBA), Human Resources Management/Personnel Administration, General
Ashford University 2013 — 2015
Bachelor of Business Administration (BBA), Human Resources Management/Personnel Administration, General, 3.85
Northeast Community College 2004 — 2006
Associate of Arts (A.A.), Business Administration, Management and Operations
Lutheran Church of Hope August 2010 - Present
Benedictine University August 2009 - Present
Journal of Leadership Studies January 2009 - Present
International Journal of Servant-Leadership January 2005 - Present
Center for Socially-Responsible Leadership January 2002 - Present
International Leadership Association January 2010 - November 2012
Center for Values-Driven Leadership January 2008 - August 2009
U.S. Cellular March 2003 - August 2009
MECHdata, Inc. August 2000 - January 2002
Square D Company October 1990 - August 2000
Skills
Change Management, Organizational..., Coaching, Leadership Development, Management Consulting, Business Development, Leadership, Organizational..., Corporate Social..., Executive Coaching, Appreciative Inquiry, Executive Development, Team Building, Workshop Facilitation, Non-profits, Public Speaking, Organizational Learning, Strategic Planning, Strategic Thinking, Employee Engagement, Cross-functional Team..., Nonprofits, Training Delivery, Training, Strategy, Teaching, Team Leadership, Talent Management, Management, Employee Training, Personal Development, Program Management, Performance Management, Project Planning, Strategic Leadership, MBTI, Culture Change, Career Development, Organizational Design, Emotional Intelligence, Performance Improvement, Conflict Resolution, Management Development, Succession Planning, Staff Development, Entrepreneurship, Consulting, Instructional Design, Career Counseling, Interviews
Education
Harvard Business School 2006 — 2010
Leadership Executive Education
Benedictine University 1998 — 2004
Ph.D., Organization Development
University of Michigan - Stephen M. Ross School of Business 2002 — 2002
Leadership Executive Education
University of Redlands 1993 — 1995
MBA, Business Administration
South Dakota School of Mines and Technology 1982 — 1987
BS, Electrical Engineering
Group Health Cooperative March 2012 - Present
Group Health Cooperative March 2009 - March 2012
Group Health Cooperative May 2007 - March 2009
U.S. Cellular October 2006 - May 2007
Fred Meyer July 2002 - October 2006
Skills
Process Improvement, Public Speaking, Customer Service, Office Administration, Project Management, Event Planning, Microsoft Office, Troubleshooting, Account Management, Microsoft Excel, Training, Management, Administrative..., Time Management, Leadership, Healthcare, Team Building, Administrative...
Education
Bellevue Community College
Seattle Central College
Financial Industry Regulatory Authority (FINRA) May 2015 - Present
Newedge September 2013 - May 2015
MarketStar June 2013 - September 2013
U.S. Cellular January 2008 - August 2012
U.S. Cellular January 2007 - December 2007
EDS Group August 2004 - January 2007
Skills
Sales Management, Account Management, Customer Satisfaction, Sales Operations, Cross-functional Team..., Team Building, Sales, Retail, Marketing Strategy, B2B, Customer Service, Market Planning, Sales Process, Strategic Planning, Strategic Consulting, Cellular Communications, Indirect Channel Sales, Vendor Relationships, Management Consulting, Channel Relationship..., Telecommunications, Channel, Wireless, Channel Relationships, Training, Leadership, Selling, Quotas, Customer Retention, Employee Training, Customer Experience, Project Management, Business Development, Building Relationships, Cold Calling, Budgets, Direct Sales, Product Management, Strategy, Team Leadership, Management, Merchandising, Mobile Devices, Business Planning, Product Marketing, Advertising, Sales Presentations, Integrated Marketing, Competitive Analysis, Program Management
Education
Benedictine University 2011 — 2013
Master of Business Administration (MBA), Entrepreneurship & Managing Innovation, 4.0 GPA
Eastern Illinois University 1996 — 2002
Bachelor of Arts (B.A.), English Language and Literature, General
Marist High School 1991 — 1995
U.S. Cellular October 2011 - Present
Appletree Answers June 2010 - October 2011
Answer Center America, Inc. 2006 - June 2010
bright horizons 2005 - 2006
Education
Benedictine University 2009 — 2011
Northeastern Illinois University 2009 — 2011
Bachelor, Humanities
LifeWork Search October 2012 - Present
Bank of America Merchant Services 2011 - 2012
Fifth Third Bank November 2008 - December 2009
American Express February 2002 - May 2007
ExecuTrain October 2000 - February 2002
U.S. Cellular September 1993 - October 2000
Skills
Payments, Sales, Finance, Banking, Networking, Sourcing, Recruiting, Financial Services, Merchant Services, Credit, Business Intelligence, Credit Cards, Analysis, Customer Satisfaction, Cards, Relationship Management
Education
Bauder College
Merchandising
University of Wisconsin-Whitewater
Business Administration
U.S. Cellular June 2012 - Present
Sierra Wireless July 2008 - June 2012
Sprint May 2005 - July 2008
Sprint July 2001 - May 2005
American Identity January 1998 - June 2001
Abercrombie and Fitch July 1992 - September 1997
Skills
Account Management, Business Development, New Business Development, Sales, Strategy, Wireless, Channel, Go-to-market Strategy, Strategic Partnerships, Telecommunications, Solution Selling, Mobile Devices, Multi-channel Marketing, Salesforce.com, Product Marketing, Marketing, B2B, Sales Management, Leadership, Management, Cross-functional Team...
Education
University of Kansas - Graduate School of Business 2002 — 2005
MBA, Marketing, Finance
Ball State University 1986 — 1990
BS, Psychology, Philosophy
The Studio Salon and Spa May 2011 - June 2012
U.S. Cellular May 2010 - May 2011
Education
University of Spa and Cosmetology Arts 2007 — 2008
Certificate of Esthetics, Esthetics
Ball State University 2001 — 2003
B.S., Telecommunications
Vincennes University 1998 — 2000
A.S., Broadcasting
Univar - Operations June 2014 - Present
Univar/Ossanna Consulting February 2014 - June 2014
PeopleScout/Sysco Foods - Operations December 2013 - January 2014
CNA Insurance September 2013 - December 2013
PFS Investments - Operations January 2013 - August 2013
GoldMax USA - Operations October 2009 - May 2012
U.S. Cellular January 2006 - August 2009
CompHealth June 2005 - November 2005
Accenture May 2001 - February 2004
Andersen Consulting (formerly known as Accenture) November 2000 - April 2001
Skills
Recruiting, Human Resources, Onboarding, Performance Management, Talent Acquisition, HRIS, Talent Management, Employee Benefits, Training, Benefits Administration, Management, HR Policies, Applicant Tracking..., Financial Services, Employee Relations, Hiring, Interviews, College Recruiting
Education
IL Department of Insurance 2013 — 2013
State of IL (Producer Life License)
Ashford University 2008 — 2008
Organizational Leadership
Gordon University 2003 — 2007
Bachelor's Degree, Business Administration/HR Management
Nebraska Iowa Wireless Association August 2015 - Present
U.S. Cellular 2006 - Present
US Cellular February 2005 - February 2006
US Cellular February 2001 - February 2005
US Cellular May 1998 - February 2001
US Cellular April 1996 - May 1998
Skills
Finance, Cellular Communications, CDMA, Wireless, Computer Network..., Wireless Networking, Telecommunications, 4G, RF, VoIP, LTE, T1, RF Engineering, Network Design, IP, Networking, 3G, People Skills, Team Leadership, Network Engineering
Education
Bellevue University 2012 — 2015
Master of Business Administration (M.B.A.)
Bellevue University 2008 — 2009
Bachelor's Degree
Penn State University 2006 — 2008
Indian Hills Community College 1994 — 1996
AAS
William Penn University 1987 — 1988
Ottumwa High School
Farmers Insurance September 2014 - Present
Roosevelt University July 2008 - Present
U.S. Cellular April 2011 - September 2014
CSC October 2010 - April 2011
CSC March 2010 - April 2011
Zurich Insurance January 2007 - February 2010
Roosevelt University August 2006 - December 2006
Benedictine University July 2005 - August 2006
Zurich Insurance January 2000 - July 2005
Skills
Organizational..., Thought Leadership, ITIL, F5 BigIP, Architecture, Managerial Experience, Network Engineering, Security Management, Server Management, Firewall Management, Data Center, Disaster Recovery, Business Continuity, Cisco IOS, Wireless Networking, IPS, Organizational..., Training & Development, University Teaching, Situational Leadership, PMP, Management, Firewalls, Vulnerability Management, Information Security..., Program Management, Vendor Management, TCP/IP, System Administration, Security, Team Building, Project Management, Network Security, Information Security, CISSP, Network Architecture, IT Management, Enterprise Architecture, Information Technology, Leadership, Cloud Computing, IT Strategy, Enterprise Software, Computer Security, PCI DSS, Infrastructure, Outsourcing, Networking, Employee Training, Troubleshooting
Education
Benedictine University 2004 — 2007
PhD, Organizational Development
Roosevelt University 2003 — 2004
MBA, MIS, Leadership
Roosevelt University 2000 — 2003
BA, Psychology, Communication Arts
U.S. Cellular October 2013 - Present
U.S. Cellular September 2012 - September 2013
U.S. Cellular November 2011 - August 2012
Affiliated Physicians February 2010 - October 2011
NY Rehab, Pain Management & Medical Services, P.C. November 2008 - January 2010
Employers Resource Council 2000 - 2008
Skills
Marketing Strategy, Marketing Communications, Relationship Marketing, Public Relations, Graphic Design, Project Coordination, Customer Service, Brand Development, Building Brand Awareness, Vendor Management, Event Planning, Project Management, Non-profit Marketing, Copywriting, Website Management, Marketing, Sales Channel..., Relationship Management, Sales Management, Leadership, Management, Human Resources, Advertising, Strategy, Cross-functional Team..., Account Management, Time Management
Education
Weatherhead School of Management at Case Western Reserve University 2005 — 2007
MBA
Baldwin Wallace University 1996 — 2000
Bachelor of Arts
US Cellular April 2015 - Present
US Cellular March 2011 - Present
Galmont Consulting 2008 - November 2010
U.S. Cellular 2008 - 2010
Riverside Publishing April 2006 - 2007
IBM Global Services 1998 - 2003
Skills
Testing, Test Planning, HP Quality Center, SDLC, Quality Assurance, Unix, Test Cases, Requirements Analysis, Vendor Management, Integration
Education
Aurora University 1995 — 1998
Bachelor's Degree, Computer Science
U.S. Cellular March 2005 - Present
U.S. CELLULAR CORPORATION January 2005 - Present
Roosevelt University January 2003 - January 2005
Institute for Continued Learning at Roosevelt University 2003 - 2005
UNICARE LIFE AND HEALTH INSURANCE January 1996 - October 2002
Unicare 1996 - 2002
ASHLAND CHEMICAL January 1993 - January 1996
AMERITECH, TWO WESTBROOK CORPORATE CTR January 1987 - January 1993
Education
Benedictine University 2010 — 2013
8 class to graduation, Organizational Leadership concentration H.R.
Austin High School
Illinois State University
General Studies
Roosevelt University
Organizational Leadership
New York Life Insurance Company April 2013 - Present
U.S. Cellular January 2009 - January 2010
Third Millennium Trading November 2004 - August 2009
PAX Clearing Corporation 1999 - 2004
Skills
Securities, Change Management, Trading Systems, Equity Derivatives, Microsoft Office, Windows Server, Equities, Market Data, Options, Routers, Trading, Windows, Technical Support, Security, Networking, Troubleshooting, Microsoft SQL Server, Software Documentation, Linux, Blackberry, Disaster Recovery, IP, Help Desk Support, Electronic Trading, Customer Service, Data Analysis, E-commerce, Leadership, Microsoft Excel, Software Development, Social Media, Team Leadership, Telecommunications
Education
Benedictine University
College of DuPage
Downers Grove North
Downers Grove North
Great Plains Land Services, Inc June 2013 - Present
U.S. Cellular August 2005 - June 2013
Capital Tower May 2003 - August 2005
LCC International 2003 - 2004
CBS Homes 2003 - 2004
Benchmark Homes 2001 - 2003
Lyle Company 2001 - 2002
Qwest 2000 - 2001
Skills
Negotiation, Leadership, Sales, Project Management, Team Leadership, Management, Cross-functional Team..., PMP, Projects, 4G, LTE, Wireless, Cellular Communications, Telecommunications, CDMA, Ethernet, GSM, Troubleshooting, WiMAX, System Deployment, 3G, Vendor Management, Mobile Devices, RF, RF Engineering, Site Development, T1, Microwave, UMTS, Wireless Networking, Optical Fiber, Antennas, Fiber Optics, WiFi, EVDO
Education
PMI Training Institute 2010 — 2010
Certification, PMP Certification
Bellevue University 2008 — 2009
BA, Leadership
Nebraska Wesleyan University 2006 — 2007
Certificate, Project Management
Metropolitan Community College 2002 — 2006
AA, Business-Real Estate
Jones Real Estate College 1993 — 1994
Real Estate sales
Randall School of Real Estate 1993 — 1994
Real Estate Sales license
Grainger March 2015 - Present
Grainger December 2013 - Present
U.S. Cellular November 2012 - November 2013
US Cellular August 2007 - November 2012
Navistar Inc January 2007 - August 2007
Navistar Inc March 2005 - December 2006
Navistar Inc May 2004 - March 2005
Navistar Inc May 2002 - May 2004
Skills
Leadership Development, Talent Management, Organizational..., Employee Engagement, Organizational..., Coaching, Strategy, Organizational Design, Training, Performance Management, Succession Planning, Instructional Design, Human Resources, Change Management, Staff Development, Cross-functional Team..., Interviews, Leadership, Business Strategy, Management Development, Program Management
Education
Benedictine University 2006 — 2007
Masters, Management and Organizational Behavior
University of Illinois at Chicago 1999 — 2001
Bachelor of Science, Marketing
University of Michigan 1995 — 1997
US Cellular December 2007 - Present
US Cellular 2007 - Present
U.S. Cellular 2007 - Present
Washington Mutual 2000 - 2007
Skills
SDLC, User Acceptance Testing, Testing, Business Analysis, Integration, Telecommunications, Quality Center, Strategy, Enterprise Software, Test Planning, Software Project..., Software Quality..., Quality Assurance, Requirements Analysis, HP Quality Center, Unix
Education
Bauman Moscow State Technical University 1986 — 1992
U.S. Cellular 2014 - Present
U.S. Cellular 2013 - 2014
US Cellular 2010 - 2013
U.S. Cellular 2007 - 2010
U.S. Cellular 1999 - 2007
U.S. Cellular 1996 - 1999
Skills
Retail Sales, Wireless, Customer Experience, Cellular Communications, Customer Retention, Sales Process, Business Strategy, Strategy, Cross-functional Team..., Mobile Devices, Sales Operations, Leadership, Management, Mobile Technology, Customer Satisfaction, Direct Sales, Account Management, Team Building, Team Leadership, Product Development, CDMA, Telecommunications, Sales Management, Strategic Partnerships, Retail, Strategic Planning, Program Management, Product Management, Selling, Competitive Analysis, Sales, Vendor Management, LTE, Call Centers, Cold Calling, Contract Negotiation, 4G
Education
Benedictine University 1997 — 1998
Missouri State University 1985 — 1989
B.S., Marketing
St. John Vianney 1982 — 1985
High School
Volkswagen of America, Inc January 2014 - Present
U.S. Cellular July 2012 - December 2013
Huntington National Bank November 2011 - July 2012
U S Cellular February 2011 - October 2011
Advance Auto Parts May 2007 - February 2011
Symphony Services April 2003 - April 2007
Education
B. M. S. College of Engineering 1994 — 1998
Bachelors of Engineering
Vijaya College 1992 — 1994
PUC
Vijaya High School
SSLC
U.S. Cellular January 2014 - Present
Shepard Schwartz & Harris LLP January 2005 - December 2013
Skills
CPA, Accounting, Tax Preparation, Financial Statements, Auditing, 401K Audits, Business Strategy
Education
Ball State University 2000 — 2004
Bachelor of Science (B.S.), Accounting and Finance, Cum Laude
U.S. Cellular February 2008 - Present
105 Concepts August 2004 - February 2008
Mid-Plains Center for Behavioral Health August 1999 - August 2004
Education
Bellevue University
B.S., Human & Social Services Administration
World Vision May 2007 - July 2009
World Vision July 2004 - July 2007
World Vision February 2004 - July 2004
Sharon Lynne Wilson Center for the Arts May 2003 - January 2004
U.S. Cellular October 2001 - December 2002
U.S. Cellular November 2000 - September 2001
U.S. Cellular September 1999 - November 2000
U.S. Cellular June 1996 - August 1999
U.S. Cellular July 1994 - May 1996
Education
DeVry - Keller Graduate School of Management 1998 — 2002
MBA, Business
Azusa Pacific University 1985 — 1989
Bachelor of Science (BS), Business Adminstration
Gareda Diversified Business Services, Inc. 2011 - Present
Gottlieb Memorial Hospital August 2006 - September 2009
U.S. Cellular 2002 - 2004
Skills
Cpr Certified, Healthcare, Microsoft Word, PowerPoint, Microsoft Excel, Microsoft Office, Customer Service, Sales, Customer Satisfaction, Retail
Education
Benedictine University 2008 — 2009
Bachelor of Science (BS), Registered Nursing/Registered Nurse
University of Minnesota-Morris
U.S. Cellular December 2014 - Present
Sweetest Chapters March 2005 - May 2015
Imperial Supplies October 2013 - December 2014
The C.A. Lawton Co. August 2011 - October 2013
Skills
Sales, Leadership, Customer Service, Public Speaking, Microsoft Office, Wellness, Healthcare, Microsoft Excel, Nutrition, Fitness, Coaching, Strategic Planning, Team Building, Customer Satisfaction, Business Development
Education
Bellevue University 2011 — 2013
Bachelor of Business Administration (BBA), Business Administration and Management, General
Metropolitan Community College 2011 — 2013
Associate of Arts and Sciences (A.A.S.), Nursing Science
U.S. Cellular August 2011 - Present
US Cellular July 2009 - August 2011
Motorola Mobile Devices 2006 - 2009
Motorola Mobile Devices 2002 - 2006
Motorola 1997 - 2002
Motorola 1993 - 1996
Skills
Six Sigma, Business Process..., Sales, Management, Forecasting, CRM, Product Management, Supply Chain, Product Development, Cross-functional Team..., Competitive Analysis, Strategy, Leadership, Account Management
Education
Thunderbird School of Global Management 1983 — 1985
MBA, Finance/Accounting
Baylor University 1978 — 1982
BA, Foreign Service/Economics
U.S. Cellular March 2015 - Present
U.S. Cellular June 2014 - Present
U.S. Cellular September 2013 - June 2014
U.S. Cellular February 2013 - September 2013
U.S. Cellular February 2008 - February 2013
US Cellular May 2005 - February 2008
Skills
Leadership, Sales Operations, Customer Experience, Wireless, Sales, Customer Satisfaction, Coaching, Customer Service, Sales Management, Strategy, Cross-functional Team..., Management, CRM, Strategic Planning, Training, Selling, Multi-channel Retail, Retail, Change Management, Situational Leadership, Oral & Written..., Data Analysis, Timely Decision Making, Time Management, Indirect Sales Channels, Interpersonal Leadership, Multi-Unit Leadership, Interpersonal Skill, Product Management, Product Marketing, Collaboration Solutions, Influence Others
Education
Northern Illinois University 2013 — 2018
Master of Business Administration (MBA), Marketing, 4.0
Aurora University 2009 — 2012
Business, Administration, 4.0
Evergreen Park
Evergreen Park
U.S. Cellular July 2013 - Present
Apex Systems-US Cellular January 2013 - July 2013
US Cellular May 2012 - October 2012
Wireless Integration Services Goodman Networks January 2009 - August 2011
Alcatel-Lucent January 1999 - January 2009
Jones Spacelink Cable Television January 1989 - January 1994
Skills
Program Management, Management, SDLC, Project Management, Cross-functional Team..., Wireless, CDMA, Cellular Communications, LTE, Software Documentation, SharePoint, Integration, Testing, Project Planning, Change Management, Leadership, Process Improvement, Vendor Management, Requirements Analysis, PMP, Telecommunications, Team Building, Project Delivery, Risk Management, Team Leadership, Customer Satisfaction, Operations Management, Business Process...
Education
PMI 2005 — 2005
PMP Certification
Benedictine University 2006 — 2008
BBA, Management and Organizational Behavior
Aurora University 1986 — 1989
Diploma, Management Arts
Stevens Institute of
Masters Certification, Project Management
U.S. Cellular July 2014 - Present
Cognizant Technology Solutions December 2009 - June 2014
Alberg Software Inc 2009 - 2010
unisys 2006 - 2008
Cognizant Technology Solutions 2003 - 2006
United telecom 2001 - 2002
Skills
SDLC, Quality Center, Requirements Analysis, QTP, Manual Testing, Test Management, Software Project..., Agile Methodologies, Oracle, Test Automation, Test Planning, Java Enterprise Edition, Pre-sales, SQL, Test Cases, Testing, Unix
Education
Bangalore University 1997 — 2000
Bsc, Computer Science
U.S. Cellular December 2014 - Present
Vistex June 2014 - November 2014
SilkRoad technology October 2010 - June 2014
Ace Hardware July 2005 - October 2010
Charter One Bank 1998 - 2002
Skills
Instructional Design, Learning Management, Training, Learning Management..., Captivate, Blended Learning, Instructor-led Training, E-Learning, Training Delivery, Adult Education, Needs Analysis, Hands-on Training, Articulate Storyline, On-the-Job Training, Instructional Guides..., Camtasia, Curriculum Design, Organizational Learning, Strategy, Technical Writing, Employee Training
Education
Roosevelt University 2000 — 2005
Masters, Instructional Design
Benedictine University 1976 — 1980
Downers Grove North High School 1972 — 1976
College Prep
Vistex IA101
Aviat Networks December 2012 - Present
US Cellular October 2009 - November 2012
U.S. Cellular October 2006 - October 2009
U.S. Cellular April 2004 - October 2006
U.S. Cellular May 2003 - April 2004
Skills
Cellular Communications, TDMA, CDMA, 3G, 4G, LTE, RF, Antennas, Backhaul, Network Operations, Troubleshooting, Wireless Networking, Microwave Engineering, Network Design, Network Engineering, Forecasting, Capital Budgeting, Inventory Management, Multiplexing, Fiber Optic Networks, IP, Routers, Ethernet, Wireless, Computer Network..., GSM, Switches, Telecommunications, Optical Fiber, Integration, Microwave, EVDO, Network Optimization, Networking, CDMA2000, T1, Wireless Broadband, Fiber Optics
Education
Bacone College 2010 — 2012
Bachelor of Science (B.S.), Business Administration, Management and Operations
Tulsa Community College
Associate of Science (A.S.), Computer Science
Heritage Glass Inc. July 2013 - Present
TJ Hale December 2012 - June 2013
America's Best Quality Coatings October 2005 - December 2012
U.S. Cellular February 2004 - June 2005
Skills
General Ledger, Accounts Payable, Accounts Receivable, Payroll, Account Reconciliation, Office Management, QuickBooks, Sales & Use Tax, Sales & Use Tax..., Union Relations, Cash Management, Period End Closing, Closing Entries, Lien Waivers, Subcontracts Management, Payroll Taxes, ADP Payroll, ADP ezLaborManager, Microsoft Office, Microsoft Excel, Microsoft Word, Financial Statements, Journal Entries, Budgets, Inventory Management, Purchasing, Process Scheduler, Human Resources, CPA, Process Improvement, Bank Reconciliation, Customer Service, Training, Management, Forecasting, Invoicing, Fixed Assets, Financial Reporting, Financial Analysis, Outlook, Accounting, Year-end Close, Year End Accounts, Monthly Close, Depreciation, Cost Accounting
Education
Mount Mary University 2013 — 2015
Master of Business Administration (M.B.A.), Business, 3.6 GPA
Mount Mary College 2008 — 2012
Bachelor, Accounting, 3.8 GPA (Magna Cum Laud)
Milwaukee Area Technical College 2005 — 2007
Associate, Applied Science - Management Development
Catholic Memorial 1984 — 1988
High School Diploma, General Studies
Becker College
Certification, CPA Review Course
Grabinski Group July 2015 - Present
Rosemont Project Management September 2012 - Present
Hyatt Regency Atlanta August 2011 - July 2012
Hyatt Regency O'hare January 2011 - August 2011
Hyatt Hotels Corporation September 2009 - January 2011
Hyatt Regency O'Hare May 2007 - September 2009
U.S. Cellular February 2006 - April 2007
Quizno's April 2003 - October 2004
Skills
Catering, Customer Service, Hospitality Management, Food & Beverage, Budgets, Menu Development, Project Management
Education
Illinois State University 2004 — 2007
BAS, Criminal Justice
Aurora University 2007 — 2008
Criminal Justice and Corrections
Verizon Wireless August 2010 - Present
AT&T August 2007 - September 2009
U.S. Cellular May 2006 - August 2007
Cingular indirect January 2006 - May 2006
Skills
Wireless, Mobile Devices, Cellular Communications, Telecommunications, Mobile Technology, Sales, Mobile Communications, Sales Management, Direct Sales, Blackberry, Customer Service, UMTS, Smartphones, Customer Satisfaction, Retail, Android, GSM, Quotas, iPhone, iPod, Mac, Mentoring, Coaching, Training, 4G, M2M, Cold Calling, Team Leadership, Building Relationships
Education
Benedictine University 2014 — 2018
Bachelor of Arts (B.A.), Business Management, Marketing.
El paso technical institute 2003 — 2004
Certificate, Computer hardware/software
Coronado high school 2000 — 2004
Diploma, General Studies
Catamaran October 2011 - Present
U.S. Cellular December 2001 - September 2011
RCN April 1999 - September 2001
Skills
Data Center, Disaster Recovery, Cisco Technologies, VPN, Troubleshooting, Switches, Wireless Networking, Security, Firewalls, Vendor Management, Routers, WAN, Windows 7
Education
Beloit College 1991 — 1995
BA, History
U.S. Cellular May 2012 - Present
U.S. Cellular September 2007 - May 2012
U.S. Cellular 2001 - 2007
Skills
Customer Satisfaction, Wireless, Customer Service, Telecommunications, Account Management, Sales, Sales Management, Cold Calling, Sales Operations, Retail, Sales Process, Cellular Communications, Inventory Management, Cross-functional Team..., Customer Retention, Wireless Networking, Customer Experience, Marketing, Coaching, Leadership, Management, Training, Team Leadership, Project Management, Vendor Management, Human Resources, Team Building
Education
Ashford University 2014 — 2015
Organizational management, 3.9
Franklin Pierce College 2009 — 2012
Associate of Arts (AA), Human Services, General, 3.9
XPO Logistics, Inc. September 2013 - Present
U.S. Cellular September 2008 - May 2013
Skills
Direct Sales, Cold Calling, Sales Operations, Account Management, Sales Process, Sales, Sales Management, Customer Retention, B2B, Salesforce.com, Customer Satisfaction, Solution Selling
Education
Augustana College 2000 — 2004
Bachelors, Marketing & Management
Augustana College
LinkedIn August 2014 - Present
U.S. Cellular May 2011 - August 2014
Verizon Wireless August 2007 - February 2011
U.S. Bank August 2006 - August 2007
Skills
Wireless, Customer Retention, Mobile Devices, Cellular Communications, Direct Sales, Customer Experience, Customer Service, Telecommunications, Sales Operations, Fire Breathing, Team Leadership, Sales Management, Mexican Cuisine, 4G, Table Tennis, Awesomeness, High Fives, Blue Moon, Pizza, Beatboxing, Party Favors, Skydiving, Googling, Personal Shopping
Education
Bellevue University 2010 — 2013
Business Systems Informations
University of Nebraska at Omaha 2003 — 2005
Bachelor of Business Administration (BBA)
Ellkhorn High School
Combined Insurance May 2014 - Present
U.S. Cellular May 2003 - June 2014
Alltel Wireless November 2001 - May 2003
Alltel Wireless May 1999 - November 2001
Alltel Wireless September 1996 - May 1999
Alltel Wireless January 1996 - September 1996
Skills
Telecommunications, CDMA, Wireless, Mobile, Customer Service, Coaching, Sales Management, Account Management, New Business Development, Customer Relations, Sales Support, Team Building, Customer Satisfaction, Cellular, Strategic Planning, Leadership, Mobile Devices, Retail, Sales, Sales Operations, 4G, B2B, Cellular Communications, Cross-functional Team..., Customer Experience, Customer Retention, EVDO, LTE, Quotas, Sales Process, Cold Calling, Direct Sales, Selling, Solution Selling, Vendor Management
Education
Bellevue University 2007 — 2013
B.A, Leadership
Heartland Blueprint 2012 — 2012
Non-profit Board Leadership, Community Envolvement
ComEd January 2015 - Present
U.S. Cellular September 2013 - January 2015
U.S. Cellular September 2011 - September 2013
U.S. Cellular January 2010 - September 2011
U.S. Cellular January 2008 - December 2009
U.S. Cellular December 2004 - December 2007
McLeodUSA 2002 - 2004
MCI Corporation November 1997 - May 2002
Zacson Corporation 1995 - 1997
Skills
Reporting & Analysis, Databases, Project Planning, Call Center Development, Sales Management, Customer Service, SQL, Software Project..., Genesys, Avaya, eWFM, Sales Operations, Call Center, Forecasting, Workforce Management, Process Improvement, Visio, Customer Satisfaction, Wireless, CRM, Customer Retention, Finance, Leadership, Performance Management, Revenue Analysis, Risk Assessment, Profitability Analysis, Quotas, Web Development, Organizational..., Project Coordination, Web Project Management, Database Development, Call Routing, Resource Management, Sales Support, Relational Data Modeling, Staffing Coordination, Analysis, IVR, Software Documentation, Recruiting, Call Centers, Telecommunications, Vendor Management, Networking, Analytics, Cellular Communications
Education
Ashford University 2011 — 2013
Graduate, Master of Business Administration with Project Management Specialization
Southwest Missouri State University 1993 — 2001
Bachelor of Science (B.S.), Communication, General with minor in Marketing
Primerica November 2013 - Present
First Student September 2013 - June 2015
Cellular Advantage AT&T Authorized Retailer February 2011 - August 2012
Cricket Wireless March 2009 - February 2011
U.S. Cellular May 2004 - October 2008
U.S. Cellular October 2003 - May 2004
Rogers Corporation January 2003 - October 2003
Motorola Solutions August 1990 - February 2002
Education
Benedictine University 2006 — 2010
Bachelor of Arts (BA), Business Administration and Management, General, 3.8
Benedictine University 2004 — 2004
Certificate, Human Resources Management and Services
Benedictine University 2002 — 2004
Associate of Arts (AA), Business Administration and Management, General
Goodman Networks May 2010 - Present
Concordia Group November 2008 - May 2010
U.S. Cellular February 2004 - February 2008
Skills
Contract Negotiation, Contract Management, Program Management
Education
Benedictine University 2000 — 2002
Masters, Business
Loyola University of Chicago 1989 — 1993
BA, Political Science
U.S. Cellular May 2000 - Present
U.S. Cellular 2000 - Present
Ft. Gordon, GA May 1992 - June 2000
Education
Ball State University 1989 — 1991
Did not graduate, Business
Robert Half Technology February 2015 - Present
3Points, LLC August 2013 - October 2014
support.com May 2010 - August 2013
Chicago Transit Authority April 2008 - April 2010
U.S. Cellular May 2006 - April 2008
Skills
Networking, Windows Server, VoIP, Break Fix, Customer Service, Sales, Windows 7, Windows XP Pro, Mac, Network Design, Wireless Networking, Wireless Routers, Routers, Router Configuration, Managed Switches, Asterisk, Troubleshooting, Switches, DHCP, DNS, Wireless
Education
Ashworth University 2012 — 2014
Bachelor of Science (BS), Computer and Information Systems
Argo Community High Scool 2000 — 2004
Prentice Products August 2013 - Present
Blockbuster 2006 - 2012
U.S. Cellular November 2004 - November 2005
Circuit City May 2003 - November 2004
Ball State University Museum of Art June 2000 - December 2002
Skills
Customer Service, Sales, Human Resources, Sales Management, Account Reconciliation, Hiring, Store Management, Loss Prevention, Visual Merchandising, Merchandising, Retail Sales, Retail, Inventory Control, Store Operations, Profit, Data Entry, Shrinkage, Big Box, New Store Openings
Education
Ball State University 1999 — 2002
Bachelor's degree, History
Indiana University-Purdue University at Fort Wayne 1998 — 1999