U.S. Cellular
Industry: Telecommunications company
DescriptionUnited States Cellular Corporation, doing business as U.S. Cellular, is a regional carrier which owns and operates the fifth-largest wireless telecommunications network in the United States, serving 5 million customers in 426 markets in 23 U.S. states as of the first quarter of 2017. Parent organization: Telephone and Data Systems (84%) Headquarters: Chicago, Illinois, United States CEO: Kenneth R. Meyers Subsidiaries: King Street Wireless, L.P.,
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U.S. Cellular Employees
US Cellular April 2014 - Present
U.S. Cellular June 2010 - Present
US Cellular June 2010 - Present
Clara Mohammad School Inc. August 2008 - June 2009
Siginicast December 2006 - April 2008
Advance Auto Parts June 2001 - July 2006
Forest City July 1997 - November 2000
Skills
Wireless, Customer Service, Call Center, Customer Satisfaction, Blackberry, Sales, Wireless Networking, Mobile Devices, Customer Retention, Customer Experience, Microsoft Office, Account Management, Team Leadership, Microsoft Excel, Microsoft Word, Cellular Communications, Windows, Team Building, PowerPoint, Telecommunications, Programming, MS Project, Networking, Program Management, Call Centers, Management
Education
University of Phoenix 2007 — 2011
BSIT/SE, Information Technology
Homestead Highschool 1991 — 1995
Highschool Diploma, General
Aerotek April 2014 - Present
The Bloomin' Tulip August 2010 - Present
U.S. Cellular October 2007 - April 2014
Botanicals Floral Studio April 2006 - September 2006
Pier 1 Imports March 2001 - April 2006
Skills
Recruiting, Sales, Sales Management, Telecommunications, Retail, Sales Operations, Customer Retention, Customer Service, Customer Satisfaction, Cold Calling, Brand Loyalty, Customer Experience, Team Building, Leadership, Selling, Direct Sales, Sales Process, Coaching, Quotas, Training
Education
University of Phoenix 2013 — 2014
Master of Business Administration (MBA), Human Resources Management and Services
University of Wisconsin-Oshkosh 2000 — 2006
Bachelor of Arts (B.A.), Fine and Studio Arts
Integra August 2015 - Present
Integra August 2013 - August 2015
U.S. Cellular March 2011 - August 2013
US Cellular July 2006 - March 2011
Time Warner Telecom 2003 - 2006
Time Warner Telecom 2002 - 2003
Time Warner Telecom 2001 - 2002
GST Telecom 1998 - 2000
GST Telecom 1997 - 1998
US Navy May 1992 - May 1996
Skills
Wireless, Telecommunications, Ethernet, Network Design, Fiber Optics, DWDM, Project Management, Capacity Planning, CDMA, LTE, 4G, WiMAX, Cellular Communications, IP, Network Engineering, Networking, Troubleshooting, Network Architecture, VoIP, Broadband, Wireless Networking, MPLS, 3G, Switches, Managed Services, T1, RF, SIP, Mobile Devices, EVDO, Telephony, Optical Fiber, Microwave, UMTS
Education
University of Phoenix 2005 — 2007
BS, Business Management
University of Phoenix 2003 — 2004
Associates of Arts, General Studies
U.S. Cellular July 2015 - Present
U.S. Cellular November 2014 - July 2015
Samsung Telecommunications America January 2014 - October 2014
Bureau of Labor Statistics April 2011 - January 2014
Education
University of Chicago 2009 — 2010
Master of Arts (MA), International Political Economy
Western Illinois University 2004 — 2009
Bachelor’s Degree, Economics, Politics, Philosophy, Summa Cum Laude
University of Oxford 2007 — 2007
Visiting Student, PPE
Grainger March 2015 - Present
The Grounds Guys® May 2014 - August 2014
U.S. Cellular January 2012 - April 2014
T-Mobile Agent May 2011 - April 2012
Skills
Wireless, Sales, Networking, Direct Sales, Customer Retention, Cold Calling, Cellular Communications, Customer Service, Customer Experience, Customer Engagement, Customer Satisfaction, Selling, Retail, Sales Process, Account Management
Education
University of Phoenix 2009 — 2010
Only one year completed, Business, Management and Marketing
Windham High School 2005 — 2008
Diploma, General Studies
ParcelOne Investments August 2012 - Present
J&H Enterprises December 2009 - Present
Ten44 Productions November 1999 - Present
US Cellular April 2004 - August 2012
University of Illinois at Urbana-Champaign March 2003 - June 2004
DV Direct/Micropace November 2001 - March 2003
Skills
Cross-functional Team..., Sales Management, Account Management, Sales, B2B, Customer Satisfaction, Product Marketing, Wireless, Team Building, Market Planning, Marketing Strategy, Networking, Business Development, Team Leadership, Strategic Planning, Marketing, Training, Retail, New Business Development, Entrepreneurship, Cold Calling, Customer Service, Merchandising, Sales Process, Leadership, Telecommunications, Customer Experience, Solution Selling, Call Centers, CRM, Sales Operations, Selling, Customer Retention, Management
Education
American InterContinental University 2003 — 2004
Master of Education (M.Ed.), Instructional Design
Taylor University 1995 — 1999
Mass Communications & History, Television and Film
U.S. Cellular March 2012 - Present
U.S. Cellular September 2006 - March 2012
U.S. Cellular July 2005 - September 2006
Skills
Wireless, Cellular Communications, CDMA, LTE, 4G, Telecommunications, RF, Mobile Devices, EVDO, RF Engineering, Wireless Networking, 3G, ITIL, Incident Management, Problem Management, Change Management, Ethernet, Networking
Education
University of Phoenix
C & J Photography February 2015 - Present
Brook's Services March 2009 - Present
U.S. Cellular October 2008 - August 2010
Guaranty Bank FSB February 2008 - October 2008
Best Buy February 2007 - February 2008
Skills
Customer Service, Customer Retention, Manage Client..., Appointment Scheduling, Job Scheduling, Client Billing, Human Resources, Team Management, Payroll, Money Management, Tax Preparation, Bookkeeping, Sales, Marketing, Computer Proficiency, Technical Support, Sales Management, High Organizational..., Multi Tasking, Time Management, Highly detail oriented, Communication Skills, Cellular Communications, Stress Management, Management, Process Scheduler, Selling, Accounts Payable, Customer Experience, Office Management, Retail
Education
University of Phoenix 2008 — 2010
Associate of Arts (AA), Health/Health Care Administration/Management
U.S. Cellular October 2006 - Present
Diamond Hill Plywood August 2000 - October 2006
Skills
Payroll, Customer Retention, Human Resources, Customer Experience, Customer Satisfaction
Education
University of Phoenix 2013 — 2015
Master's Degree, Accounting
University of Phoenix 2010 — 2013
Bachelor of Science (BS), Business with concentration in Accounting
Fox Ford Lincoln December 2013 - Present
U.S. Cellular June 2009 - May 2013
U.S. Cellular June 2006 - May 2009
U. S. Cellular April 2004 - May 2006
Skills
Telecommunications, Customer Retention, Customer Satisfaction, Wireless Networking, Cellular Communications, Troubleshooting, Wireless, Customer Experience, Customer Service, Sales, Retail, Leadership, Forecasting
Education
University of Phoenix-Chicago Campus 2007 — 2009
Bachelor of Applied Science (B.A.Sc.), Business Management, General, 3.68/4.0 GPA
US Cellular May 2015 - Present
U.S. Cellular June 2011 - May 2015
Stan Clark Companies August 2008 - July 2012
Stan Clark Companies January 2010 - May 2011
Stan Clark Companies August 2006 - August 2008
Chilis Grill & Bar Restaurant June 2000 - August 2005
Skills
Cellular Communications, Wireless, Quotas, Customer Retention, 4G, CDMA, M2M, Sales Operations, Direct Sales, Cold Calling, Sales Process, Telecommunications, Mobile Devices, Customer Satisfaction, Customer Experience, EVDO, LTE, Wireless Broadband, Mobile Technology, Sales, Handsets, Carriers, Wireless Networking, Smartphones, Retail Sales, Mobile Communications, Solution Selling, Blackberry, Broadband, 3G, Building Relationships, Retail, Exceed Sales Goals, Welding, Brand Loyalty, Customer Engagement, Networking, VoIP
Education
Oklahoma State University 2006 — 2010
Mechanical Engineering Related Technologies/Technicians
Cowley College 2004 — 2006
Associates Applied Science, Non Destructive Testing Technology
Autry Technology Center 2002 — 2004
Vocational Certificate, Welding Technology/Welder
Enid High School 2000 — 2003
High School Diploma, General Studies, Senior
U.S. Cellular February 2015 - Present
Target Mobile May 2014 - September 2014
K-Mart September 2013 - April 2014
Kohl's Department Stores October 2011 - March 2012
Skills
Retail, Customer Service, Merchandising, Cashiering, Visual Merchandising, Retail Sales, Sales, Time Management, Inventory Management, Store Management, Loss Prevention, Microsoft Office, Inventory Control, Customer Satisfaction, Cash Register, Microsoft Word, Teamwork, Telephone Skills, PowerPoint, POS
Education
University of Phoenix 2014 — 2017
Bachelor's degree, Accounting
Middleton High School 2009 — 2012
Verizon March 2014 - Present
CarMax June 2013 - February 2014
iCracked Inc. October 2013 - 2014
U.S. Cellular August 2011 - June 2013
Apple Inc. October 2007 - August 2010
Best Buy July 2007 - October 2007
Best Buy October 2006 - July 2007
RadioShack February 2004 - October 2006
Skills
Call Centers, Wireless, Telecommunications, Troubleshooting, Customer Experience, Customer Satisfaction, Direct Sales, Wireless Networking, Customer Service, Solution Selling, Account Management, Team Leadership, Sales, Microsoft Office, Sales Operations, Retail, Inventory Management, Leadership, Team Building, Training, Customer Retention, Merchandising, Technical Support, Project Management, Sales Process, OS X, PowerPoint, Time Management, Business Development, Mobile Devices, Coaching, Microsoft Word, Computer Hardware, Process Improvement, Analysis, Social Networking, Employee Training, Marketing, Security, Teamwork, Microsoft Excel, Networking, Data Center, B2B
Education
University of Phoenix 2013 — 2016
Bachelor of Science, Management Information Systems, General
· Attended ITT Technical Institute 2001 — 2003
Computer Science
· Lockport High School Class of 2001 1997 — 2001
High School Diploma, General Studies
Chiropractic Company March 2012 - June 2012
Chiropratic Company 2012 - June 2012
Global FIS April 2011 - September 2011
U.S. Cellular May 2010 - August 2010
Wells Fargo November 2009 - March 2010
Galt House Hotel August 2006 - April 2007
Applebee's bar and grill December 2005 - July 2006
Skills
Exceptional Listener, Excellent Communication, Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Great Organizational ..., Multi Tasking, Multi-line Phone, Positive Team Player, Fast Learner, Team Leadership, Computer Savy, EXCELLENT problem solver, Hard Working, Dedicated
Education
University of Phoenix 2015 — 2016
Associate of Arts and Sciences (A.A.S.), Nursing Administration
Everest College - Milwaukee, WI 2011 — 2012
Certificate, Medical Administrative/Executive Assistant and Medical Secretary
Our Lady of Lourdes High School 1997 — 2001
High School Diploma, General Studies
U.S. Cellular May 2014 - Present
U.S. Cellular October 2010 - May 2014
U.S. Cellular July 2008 - October 2010
Skills
Customer Service, Microsoft Office, Leadership, Customer Satisfaction, Team Building, Training, Process Improvement, Customer Retention, Call Centers, Sales, Strategic Planning, Microsoft Excel, Management, Program Management, Team Leadership, PowerPoint, Customer Experience, Data Entry, Budgets, Outlook, Quotas, Access, Account Management, Sales Operations, Hiring, Inventory Management, Finance, Time Management, Cellular Communications, Wireless, Cold Calling, Cross-functional Team..., Direct Sales, Invoicing, Salesforce.com, Spreadsheets, Vendor Management, Troubleshooting, Operations Management, Process Scheduler, Software Documentation, Forecasting, Financial Services, Retail, Microsoft Word, SAP, Cognos
Education
Herzing University-Madison 2015 — 2016
Master of Business Administration (MBA), Business Administration and Management, General
University of Phoenix 2009 — 2014
Bachelor of Applied Science (B.A.Sc.), Health/Health Care Administration/Management
Blackhawk Technical College 2000 — 2004
Accounting
Beloit Memorial High School 1995 — 1999
High school diploma, General Studies
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas July 2012 - Present
U.S. Cellular November 2009 - June 2012
ABcomm, Inc. February 2005 - April 2009
Skills
Customer Satisfaction, Health Insurance, Customer Service, Call Center, Organizational..., Prioritize Workload
Education
University of Phoenix 2012 — 2014
US Cellular August 2009 - Present
U.S. Cellular June 2005 - August 2009
U.S. Cellular June 2001 - June 2005
U.S. Cellular October 1998 - June 2001
U.S. Cellular February 1996 - November 1998
U.S. Cellular August 1995 - February 1996
Skills
Wireless, Troubleshooting, Telecommunications, Customer Service, Data Center, Mobile Devices, Leadership, Compliance SOX, Human Resources, Process Improvement, Wireless Networking, Call Centers, Cellular Communications, BMC Remedy, Customer Experience, VoIP, Customer Satisfaction, Team Leadership, Switches, Networking, Sales Operations, Vendor Management, 4G, Computer Hardware, Customer Retention, Security, Training, Software Installation, CDMA, Citrix, SharePoint, Technical Support, Cabling, Computer Network..., TCP/IP, Avaya, Disaster Recovery, Help Desk Support, Windows 7, Blackberry, Servers, HP-UX, Avaya Technologies
Education
West High School 1984 — 1988
University of Phoenix
One Medical Group May 2012 - Present
Peet's Coffee and Tea, Financial District September 2008 - July 2012
Sharp Shooters, California Academy of Sciences August 2010 - February 2011
Granite Surfaces International 2006 - 2007
US Cellular June 2002 - October 2005
Skills
Customer Service, Inventory Management, Word, Outlook, Microsoft Office, Excel, Photoshop, Cash Handling, Customer Relations, Troubleshooting, Problem Solving, Windows, Data Entry, PowerPoint, Typing, Customer Satisfaction, Hiring, Event Planning, Photography, Mac, Administration, Merchandising, Time Management, Supervisory Skills, Process Improvement, Teamwork, Quickbooks, Retail
Education
Academy of Art University 2008 — 2015
Photography
Mukwonago High School 1998 — 2002
Vintage on the Ponds January 2015 - Present
US Cellular July 2014 - January 2015
Verizon July 2013 - June 2014
Skills
Microsoft Office, Customer Service, Microsoft Excel, Management, Microsoft Word, PowerPoint, Public Speaking, Research, Project Management, Leadership, Marketing, Sales, Direct Sales, Communication, Retail, Time Management, Sales Process, Sales Operations
Education
Alverno College 2011 — 2015
Bachelor's Degree, Business and Management, Senior
U.S. Cellular July 2012 - Present
Bullocks Appliance, Sales and Service April 2004 - May 2010
Skills
Interpreting, Creative Problem Solving, Advertising, Office Administration, Marketing, Research, Human Resources, Customer Service, Sales, Sales Presentations
Education
University of Phoenix, 2012 — 2014
Bachelor of Science (BS), Business, Management, Marketing, and Related Support Services
U.S. Cellular September 2013 - Present
U.S. Cellular January 2012 - August 2013
U.S. Cellular June 2010 - December 2011
U.S. Cellular October 2007 - May 2010
U.S. Cellular March 2006 - September 2007
Gap Inc. October 2005 - March 2006
Linens N Things April 2000 - September 2005
Blockbuster August 1997 - December 1999
Skills
Sales Operations, Forecasting, Cross-functional Team..., Sales Process, Customer Retention, Competitive Analysis, Sales, Sales Management, Account Management, Program Management, Pricing, Product Marketing, Product Management, Retail, Salesforce.com, CRM, Lead Generation, SalesNOW.com, B2B Operations, Customer Satisfaction, Telecommunications, Customer Experience
Education
University of Phoenix 2004 — 2008
Bachelor's Degree, Business/Finance, 3.73 GPA
AVIS March 2014 - Present
Hewlett-Packard October 2012 - November 2013
Siwel Consulting July 2011 - September 2012
TCIM Services March 2009 - May 2010
TCIM Services July 2008 - March 2010
Riggs Abney Law Firm November 2008 - February 2009
TCIM Services September 2007 - January 2008
US Cellular April 2007 - May 2007
Alorica July 2006 - March 2007
Cendant June 2005 - December 2005
Skills
Microsoft Office, Customer Service, Microsoft Excel, PowerPoint, Project Management, microsoft system center, CMIS, Active Directory, Bomgar, RDP, Adobe, HP Service Manager, NetIQ AppManager, PowerPlant, Storms, LDAP Administration, Mainframe, Telephone Skills, Remedy Ticketing System, Microsoft Servers, Training
Education
ITT TECH 2007 — 2011
Associates, Information Technology, Computer Networking System
ITT Technical Institute-Tulsa 2007 — 2011
Associate of Science (A.S.), Computer Systems Networking and Telecommunications
Rogers State University 2002 — 2004
Criminal Justice and Corrections, 3.0
Nathan Hale
U.S. Cellular January 2012 - Present
Irving Oil May 2009 - August 2011
BP America, Inc. August 2006 - May 2009
BP America, Inc. August 2004 - August 2006
BP America, Inc. April 2002 - August 2004
BP America, Inc. March 2000 - April 2002
BP America, Inc. June 1997 - March 2000
BP America, Inc. May 1996 - June 1997
BP America, Inc. October 1991 - May 1994
BP America, Inc. July 1989 - October 1991
Education
Wharton School, University of Pennsylvania 1985 — 1989
BS in Economics, Concentration in Entreprenuerial Management
Experian Automotive April 2013 - Present
U.S. Cellular March 2009 - April 2013
Experian Information Services March 2003 - February 2009
ABN AMRO/ Lasalle Bank 2002 - 2003
SmithBucklin & Associates 2000 - 2002
Skills
Quality Assurance, Project Management, Business Objects, CMMI, Direct Marketing, Sarbanes-Oxley Act, Project Estimation, SDLC, Data Warehousing, Software Project..., Requirements Analysis, Business Analysis, Business Intelligence, Vendor Management, Agile Methodologies, Cognos, Analytics, Cross-functional Team..., Testing, User Acceptance Testing, Process Improvement, CRM, Software Quality..., Databases, Telecommunications, SQL, Enterprise Software, Business Requirements, Management, Leadership, Change Management, Resource Management, Test Cases, Integration, Requirements Gathering, PMP
Education
University of Oklahoma 1997 — 1998
MS
Tennessee State Guard December 2012 - Present
AT&T U-verse January 2011 - June 2011
Oak Ridge National Laboratory November 2010 - December 2010
Scripps Networks 2010 - 2010
US Cellular 2006 - 2009
United States Cellular 1995 - 2006
Air Touch Cellular 1993 - 1995
Pactel Cellular/Air Touch Cellular 1991 - 1993
PacTel Cellular 1987 - 1991
LA Cellular Telephone Co 1987 - 1988
Skills
Telecommunications, Planning, Strategic Planning, Customer Relations, Troubleshooting, Budgeting, Problem Solving, Process Improvement, Microsoft Office, Optimization, Analysis, Excel, Disaster Recovery, Customer Service, Negotiation, RF Engineering, Wireless Networking, Wireless, Team Building, CDMA, Change Management, PowerPoint, Cross-functional Team..., Word, Forecasting, Coaching, VoIP, Operations Management, Security, Windows, Public Speaking, Engineering, Mentoring, Cellular, Cellular Communications, Project Planning, Budgets, EVDO, Network Design, CDMA2000, Leadership, UMTS, 4G, Microsoft Word, Program Management, Microsoft Excel, RF, Networking, LTE, 3G
Education
Pellissippi State 1999 — 2001
Electronic Engineering Technology
Cerritos Community College
Electrical, Electronic and Communications Engineering Technology/Technician
Franklin University
Business Administration
Ohio State University-Newark Campus
Baxter International Inc. July 2014 - Present
US Cellular April 2014 - July 2014
Cars.com November 2013 - March 2014
Health Alliance Plan (HAP) May 2013 - October 2013
Walgreens Health Initiative Inc April 2008 - April 2013
ProHealth Care November 2007 - March 2008
Skills
SQL, PL/SQL, IBM InfoSphere..., Oracle 10g, SQR, ETL, Data Modeling, Unix Shell Scripting, Data Analysis, Dimensional Modeling, Toad 9.0, RDBMS, Stored Procedures, Informatica Power..., Data Warehousing, Databases, Oracle, Oracle Database, SDLC, Unix, Shell Scripting
Education
Nagarjuna University 1999 — 2003
Bachelor of Technology (B.Tech.), Engineering
YP Marketing Solutions June 2014 - Present
UMB Bank December 2013 - June 2014
US Cellular August 2004 - July 2013
Kauffman's Wedding World September 2002 - July 2004
Skills
Sales Process, Quotas, Cellular Communications, Customer Retention, Account Management, Sales, Direct Sales, Cold Calling, Sales Management, Team Building, Leadership Development, Wireless, Motivation, Retail, Management, Leadership, Training, Sales Operations, Solution Selling, Selling, Customer Experience, Customer Service, Customer Satisfaction, CRM, Coaching, Marketing, B2B, Sales Presentations, New Business Development
Education
Allegany College of Maryland
CDW July 2013 - Present
U.S. Cellular March 2012 - June 2013
Open Mobile August 2010 - September 2011
GameStop Montehiedra Mall October 2003 - August 2010
Skills
Quotas, Sales, Sales Management, Customer Service, Inventory Management, Retail Sales, Wireless, Customer Satisfaction, Retail, Customer Retention, Telecommunications, Sales Operations, Leadership, Sales Process, Cellular Communications, Training, Inventory Control, Customer Experience, Direct Sales, Cold Calling, Networking, Management, Recruiting, Process Improvement, Strategy, Troubleshooting, Advertising, Call Centers, Account Management, Building Relationships, IT Solutions, Teamwork, Mobile Devices, B2B, Competitive Analysis, Product Marketing
Education
University of Puerto Rico-Carolina 2003 — 2008
Bachelor of Business Administration (B.B.A.), Business Administration; Management
Bonneville School 1999 — 2003
High School Diploma, General Studies
T-Mobile June 2015 - Present
Barnett Pro Contractor Supply September 2014 - June 2015
U.S. Cellular January 2014 - September 2014
AT&T Mobility October 2008 - January 2014
Allergy Clinic of Tulsa October 2001 - May 2008
Skills
Sales, Management Control, Vendor Relationships, Relationship..., Networking, Public Speaking, Presentations, Project Management, Telecommunications, Time Management, Coaching, Wireless, Direct Sales, Mobile Devices, Cold Calling, Building Relationships, Training, Solution Selling, Vendor Management, Sales Presentations, Microsoft Word, Quotas, Inventory Management, Retail Sales, Team Building, B2B, Retail
Education
University of Phoenix 2007 — 2011
Bachelor's degree, Business/ Marketing, 3.4
Axia College
Associates in Business Administration, Business
ALDI Stores January 2013 - Present
U.S. Cellular January 2007 - January 2013
Skills
Merchandising, Retail, Inventory Management, Visual Merchandising, Store Management, Inventory Control, Purchasing, Customer Service, Profit, Retail Buying, Retail Sales, Supply Chain
Education
University of Phoenix 2009 — 2013
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
Plymouth High School 1996 — 2000
High School Diploma, General Studies
Hitachi Data Systems September 2011 - Present
Pliant Corporation June 2006 - April 2011
CenterPoint Properties December 2003 - May 2006
UBid July 2003 - October 2003
Runge Paper Company February 2003 - July 2003
U.S. Cellular August 2002 - January 2003
Jones Lang LaSalle January 1999 - May 2002
Skills
Customer Service, Pricing, Organization, Invoicing, Software Documentation, Accounting, Finance, Project Management, Account Reconciliation
Education
University of Phoenix 2007 — 2008
Associate of Arts, Human Services Management
Pacific Pulmonary Services September 2010 - Present
U.S. Cellular October 2008 - July 2010
U.S. Cellular October 2006 - October 2008
Sprint Nextel July 2005 - October 2006
Sprint Nextel November 2002 - June 2005
Arial Wireless June 2002 - November 2002
Convergys September 1998 - June 2002
Skills
Sales, Management, Sales Management, Sales Operations, Leadership, Training, Marketing, Customer Service, Recruiting, Retail, Coaching, Inventory Management, B2B, Marketing Strategy, Time Management, Budgets, Negotiation, Direct Sales, Employee Relations, Customer Experience, Customer Retention, Customer Satisfaction, Project Planning, Sales Process, Strategy
Education
University of Phoenix 2006 — 2007
MBA, Business
Dixie State University 2003 — 2005
BS, Computer Information Technology
ILHAM, Inc March 2007 - Present
North Central State College 1991 - 2013
Mansfield City Schools (MCS) December 2004 - February 2007
Cox Communication September 2002 - March 2004
US Cellular April 2001 - June 2002
Sprint June 1996 - March 2001
Sprint March 1991 - June 1996
Skills
Negotiation, Planning, Microsoft Office, Telecommunications, Team Building, Quality Assurance, Project Portfolio..., Process Improvement, Software Project..., Project Execution, Statistical Reporting, Business Strategy, Business Planning, Business Management, Business Intelligence, Business Analysis
Education
Ashland University 1984 — 1986
MBS, Executive Management
Ain Shams University 1969 — 1976
BSEE, Telecommunications & Computer Science
Ain Shams University 1962 — 1976
BSEE, Electrical, Electronics and Communications Engineering
Victoria College 1956 — 1972
HS Diploma, Math and Science
Windstream Communications October 2013 - Present
GE Capital May 2011 - October 2013
GE Capital 2008 - 2012
GE Capital 2008 - 2012
U.S. Cellular February 1996 - November 1999
Skills
Technical Writing, Presentation Skills, Six Sigma - Green Belt..., Small Scale Macro..., Team Leadership, Database Design, Project Management, Project Planning, Integrated Project..., Testing, Quality Assurance, Business Analysis, Data Analysis, Requirements Analysis, Reports, MS Project, MS Excel Pivot Tables, Process Automation, Strategic Planning, Strategic Communications, Business Process..., Lean Thinking, Test Cases, Use Case Analysis, Project Scope..., Project Control, System Integration..., Data Integrity, Standards Compliance, Interactive Voice..., Flow Charts, Web Analytics, Web Design, Web Content, Website Development, Product Design, People Skills, Black Box Testing, User Acceptance Testing, Functional..., Scrum, Sprint Planning, JIRA, SpiraTest, Software Quality..., Process Improvement, Financial Analysis, Cross-functional Team..., Analysis
Education
University of Phoenix 2009 — 2011
Bachelor of Applied Science (B.A.Sc.), Business Systems Analyst & Project Management, 3.63 GPA
University of Phoenix 2006 — 2009
Associate of Arts (AA), Information Technology, 3.68 GPA
Telecommunications Consultants Group, LLC June 2013 - Present
Alpha Comm Enterprises October 2013 - March 2014
eRecyclingCorps October 2011 - June 2013
Zip Wireless January 2011 - October 2011
ACN February 2008 - November 2010
US Cellular November 2004 - February 2008
AT&T Wireless May 2000 - October 2004
Skills
Marketing Strategy, Customer Satisfaction, Forecasting, Account Management, Cross-functional Team..., Sales, Management, Strategic Partnerships, Product Management, VoIP, Wireless, Sales Operations, Telecommunications, Sales Management, Leadership, Channel, Customer Experience, Recruiting, Product Development, Customer Service, Team Building, Training, B2B, Marketing, Retail, Customer Retention, Enterprise Software, Team Leadership, Vendor Management, Strategy, New Business Development, Product Marketing, Selling, Operations Management, Call Centers, Direct Sales, Competitive Analysis, Start-ups, Business Strategy, Solution Selling, Sales Presentations, Business Development, Inventory Management, Salesforce.com, Contract Negotiation, P&L Management, CRM, Cold Calling, Program Management, Sales Process
Education
University of Phoenix 2006 — 2010
Bachelor of Science in Business Management & Marketing, Business Management
Waubonsee Community College 2003 — 2005
None, General Studies
Corporación Universitaria de Santander 1992 — 1994
Linguistics, English, French
Chariton Valley September 2014 - Present
U.S. Cellular September 2010 - February 2015
U.S. Cellular October 2007 - September 2010
Army National Guard September 2003 - September 2009
Lawn Boyz March 2006 - August 2006
Skills
Networking, Switches, Troubleshooting, Wireless, Electronics Repair, Computer Repair, Soldering, WiFi, Mobile Communications, Quotas, Computer Hardware, Software Installation, Hardware, Customer Service, Microsoft Office, Sales, Customer Satisfaction, Customer Retention
Education
University of Phoenix 2012 — 2014
Bachelor's degree, Information Technology with an emphasis on Information Security Systems, 3.65 current GPA
University of Phoenix 2011 — 2012
Associate of Arts (A.A.), Information Technology / Networking, 3.52 GPA
Warrior Leader's Course 2007 — 2007
Ashland, Nebraska, Pass
Advanced Individual Training (AIT) 2005 — 2005
Ft. Gordon, GA, 25F - Network Switching Systems Operator/Maintainer
AppleCare Mac Technician
CompTIA A+
DIRECTV July 2015 - Present
Deloitte 2011 - April 2015
Coca-Cola Refreshments October 2008 - November 2011
US Cellular May 2003 - June 2008
Skills
Coaching, Customer Relations, Operational Excellence, Call Center, Customer Focus, Team Leadership, Attention To Detail, Multitasker, Customer Service, Call Centers, Training, Management, Interviews, Customer Experience, Business Process, Analysis, Employee Training, Cross-functional Team..., Human Resources, Vendor Management, Leadership, Leadership Development, CRM, Account Management, Business Analysis, Customer Retention, Customer Satisfaction, Employee Engagement, Employee Relations, Management Consulting, Forecasting, Operations Management, Organizational..., Organizational..., Outsourcing, Program Management, Project Planning, Quality Assurance, SAP, Strategy, Team Building, Recruiting, Sourcing, Talent Acquisition, Workforce Planning
Education
Universidad Nacional Experimental 'Rafael María Baralt' 1989 — 1993
Bachelor, Business Adminstration
Московский Автомобильно-Дорожный Институт (Государственный Технический Университет) (МАДИ) 1987 — 1988
Apex Systems June 2014 - April 2015
Apex Systems August 2013 - June 2014
Apex Systems May 2013 - August 2013
Oxford International - for Cricket Communications March 2010 - April 2013
Verizon Wireless September 2009 - March 2010
Pocket Communications April 2008 - September 2009
Cricket Communications July 2007 - April 2008
Cricket Communications April 2007 - July 2007
US Cellular October 2005 - April 2007
Alamosa PCS April 2004 - October 2005
Skills
Telecommunications, VoIP, CDMA, Wireless, IP, LTE, SIP, Switches, Network Design, Troubleshooting, Wireless Networking, Mobile Devices, Telephony, Ethernet, SS7, Ericsson OSS, EVDO, Nortel, Integration, Fiber Optics, RF Engineering, System Deployment, Testing, 3G, Optical Fiber, Telecommunications..., Microwave, Routers, Networking, Unix, Computer Network..., 4G, Cisco Technologies, TCP/IP, Cellular Communications, T1, RF, CDMA2000, Backhaul, Network Architecture, Network Engineering, RAN, Antennas, DSL, Broadband, QoS, 2G, Technical Support, WiMAX, MPLS
Education
NBCC 1994 — 1995
Associates Degree in Electronic Engineering Technology, Microwave and RF Technology, Top 5%
NBCC 1992 — 1994
Electronics Engineering Technology, Avionics Maintenance Technology/Technician, Top 5%
Acadia University 1989 — 1990
Mathmatics, Incomplete
U.S. Cellular June 2013 - Present
U.S. Cellular December 2009 - June 2013
Sprint March 2002 - March 2009
Sprint September 1998 - March 2002
Ericsson July 1992 - October 1997
Ericsson April 1990 - July 1992
MCI March 1985 - April 1989
United States Air Force November 1975 - November 1981
Skills
Troubleshooting, Iso 9000, Public Speaking, Wireless, Computer Network..., Telecommunications, CDMA, Wireless Networking, Cellular Communications, GSM, Networking, EVDO, 4G, Team Leadership, IP, WiMAX, Network Design, SS7, Ethernet, Switches, Strategy, Microwave, Management, Cross-functional Team..., RF, LTE, VoIP, Vendor Management, Product Management, Mobile Devices, 3G, Integration, Program Management, UMTS, Broadband, Fiber Optics, Wireless Broadband, TDMA, T1, System Deployment, Network Optimization, Network Engineering, ATM networks, WiFi, CDMA2000, Backhaul, Routers, Optical Fiber
Education
University of Phoenix 2003 — 2006
BS, Bachelor of Science - Business Management
Hyles Anderson College
Texas Department of Motor Vehicles October 2014 - Present
TxDSHS 2012 - 2014
Texas Department of Aging and Disability Services October 2010 - October 2012
East Saint Louis Park District Police Department January 2002 - March 2012
Wireless Vision, LLC July 2009 - March 2010
U.S. Cellular July 2007 - May 2009
City of Alorton, IL April 2006 - May 2009
Skills
CPR Instructor, PMAB Instuctor, State of Texas Training..., MOAB Instructor, Self Defense and..., Detective, Employee Training, Coaching Staff, Strategic Planning, Investigation, Contract Management, Instructor-led Training, Territory Management, Territory..., Asbestos Inspector, Asbestos Investigator, Asbestos Management..., Training, Team Building, Enforcement, Community Outreach, Staff Development, Public Speaking, NCIT CLEAR Investigaor..., Fraud, Criminal Investigations, Evidence, Surveillance, Criminal Justice, Patrol, Cpr Certified, Police, Protection, Policy, Crime Prevention, Firearms, Internal Investigations, Government, Security Management, Undercover, Intelligence Analysis, Police Training, Field Training Officer, Interrogation, Evidence Collection, Identity Theft, Criminal Intelligence, Background Checks, Tactical Operations, Criminology
Education
American InterContinental University 2013 — 2016
Bachelor of Science (BS), Criminal Justice/Law Enforcement Administration
University of Phoenix 2011 — 2013
Criminology
Lane College 1985 — 1986
Pre-Med
KellyMitchell Group, Inc October 2015 - Present
XPO Logistics, Inc. May 2014 - September 2015
U.S. Cellular January 2011 - May 2013
Cricket Communications June 2009 - December 2010
Skills
Customer Experience, Customer Retention, Customer Satisfaction, Sales Operations, Cold Calling, Cellular Communications, Quotas, Sales Process, Wireless, Direct Sales, Telecommunications, Call Centers, Mobile Technology, CDMA, Mobile Devices, 4G, M2M, Indirect Channel Sales, Wireless Broadband, EVDO, Logistics, Sales, Contract Negotiation, Technical Recruiting
Education
University of Phoenix 2013 — 2017
Bachelor's Degree, Human Resources Management and Services
Fifth Third Bank March 2015 - Present
Eagle Bank & Trust Co. June 2014 - December 2014
FenRex February 2014 - December 2014
PNC February 2013 - February 2014
PNC September 2010 - February 2013
U.S. Cellular March 2010 - August 2010
U.S. Cellular January 2008 - March 2010
U.S. Cellular May 2006 - January 2008
U.S. Cellular July 2005 - May 2006
Skills
Banking, Retail Banking, Consumer Lending, Mortgage Lending, Credit, Loans, Customer Service, Team Building, Sales, Coaching, Microsoft Word, Retail, Refinance, Microsoft Excel, PowerPoint, Outlook, Microsoft Office, Customer Retention, Training, Team Leadership, Direct Sales, Credit Cards, Store Management, Risk Management, Lines Of Credit, Mortgage Banking, Finance, Small Business Lending, Credit Analysis, Loan Origination, Cash Management, Leadership, Commercial Lending, Call Centers, Financial Analysis, Commercial Banking, Cross Selling, Deposits, Insurance, Customer Satisfaction, Management, Forecasting, Analysis, Performance Management, Sales Management, Budgets, Business Planning, Time Management, Portfolio Management, Branch Management
Education
University of Phoenix
Bachelor of Business Administration (B.B.A.), Finance and Financial Management Services
Walmart February 2005 - Present
U.S. Cellular March 2003 - October 2005
Mc Donalds June 1997 - June 2003
Skills
Inventory Management, Retail, Loss Prevention, Inventory Control, Customer Satisfaction, Store Management, Merchandising, Retail Sales, Customer Service, POS, Profit, Income Statement, Time Management, Process Scheduler, Visual Merchandising, Customer Experience, Management, Sales, Customer Retention, Team Leadership, Human Resources, People Skills, People Development, Training, Hiring, Interviews, Big Box, Store Operations, Associate Development, Employee Training, Driving Results, Leadership, Recruiting, Employee Relations, Performance Management, Coaching, Planograms, Leadership Development, Cashiering, Outlook, New Hire Orientations, Microsoft Word, Employee Engagement, PowerPoint, New Store Development, New Store Openings, Merchandise Planning, Microsoft Excel, Labor Relations, Inventory
Education
American Public University System 2013 — 2015
Master of Business Administration (MBA)
University of Phoenix 2010 — 2012
Bachelors of Science, Business
Marshalltown Community College 2002 — 2005
Associate, Arts
Union High School
High School Diploma
Aon Hewitt January 2015 - Present
Aon Hewitt November 2011 - Present
Aon Hewitt June 2011 - November 2011
Blue Cross and Blue Shield Association May 2010 - June 2011
U.S. Cellular March 2009 - April 2010
GE August 2006 - January 2009
Cingular Wireless July 2005 - July 2006
Skills
SDLC, Data Warehousing, Requirements Analysis, Business Intelligence, Business Analysis, Business Objects, PMP, Software Project..., Data Modeling, Agile Methodologies, PMO, Business Process..., Business Process Design, Outsourcing, Change Management, ETL, Resource Management, Unix, Project Management, PL/SQL, Business Process, Informatica, Test Management, Visio, Data Integration, Solution Architecture, SharePoint, SQL, Cross-functional Team..., Telecommunications, SOA, IT Management, Crystal Reports, Process Improvement, DB2, Scrum, Enterprise Architecture, IT Strategy, Test Planning, Vendor Management, Master Data Management, Testing, UML, Business Requirements, Integration, Program Management, Oracle, Requirements Gathering, Microsoft SQL Server
Education
University of Pune
Bachelor in Computer Engineering, Computer Science
First Steps Child Development Center August 2015 - Present
Oak Ridge Schools January 2015 - September 2015
ORAU March 2012 - April 2014
Oak Ridge Institute for Science and Education (ORISE) September 2010 - November 2012
U.S. Cellular March 1998 - July 2009
U.S. Cellular May 1997 - March 1998
U.S. Cellular November 1994 - May 1997
Skills
Instructional Design, ADDIE, Team Building, Team Leadership, Editing, Peer Mentoring, Training, Instructor-led Training, Employee Training, E-Learning, Talent Management, Leadership, Blended Learning, Onboarding, Strategy, Management, New Hire Orientations, Needs Analysis, Workshop Facilitation, Training Delivery, Adult Education, Organizational..., Leadership Development, Learning Management, Performance Management, Staff Development, Organizational Learning, Organizational..., Technical Writing, Employee Engagement, Technical Training, Career Development, Personal Development, Hands-on Training, Teaching, Time Management, Resume Writing, Change Management, Content Development, Conflict Resolution, Public Speaking, Project Management, Research, Social Networking
Education
University of Phoenix 2002 — 2005
BS, Organizaitonal Management
Oak Ridge High School 1984 — 1987
RDG Publishing March 2010 - Present
Marketing Quill March 2010 - Present
Computer Technicians Unlimited January 2004 - Present
Red Dragons Guild August 1983 - Present
U.S. Cellular December 2006 - March 2010
Skills
Writing, Computer Repair, Cellular, Sales Management, Product Management, Factory, Lawn Care, Building Maintenance, Data Entry, Process Scheduler, Forklift Operator, Concrete, Entrepreneurship, Janitorial Services, Cellular Communications, Advertising, Nonprofits, Leadership Development, Networking, Creative Writing, Copywriting, Team Building, Customer Service, Account Management, Leadership, Customer Satisfaction, Customer Retention, Sales, Public Speaking, Telecommunications
Education
University of Phoenix 2010 — 2014
BSIT, Web Design
Time Warner Cable 2012 - Present
Time Warner Cable 2012 - 2013
AT &T 2008 - 2011
Sara Lee 2007 - 2008
ASM 2004 - 2007
Sprint Nextel 2002 - 2004
U.S. Cellular 2000 - 2002
Skills
Consultative Selling, Account Management, Leadership Development, Supervisory Experience, Sales Management, Solution Selling, Performance Management, Performance Improvement, Data Analysis, Group Presentations, Sales Presentations, Labor Management, CRM software, Twitter, LinkedIn, Community Relations, Telecommunications, Wireless, Metro Ethernet, Ethernet, PRI, T1, Wireless Solutions, GPS Tracking, Mobile Payments, Telemetry, iDEN, GSM, GPRS, HSDPA, HSUPA, Call Center, Wireless Broadband, Collocation, Landlord, New Business Development, Broadband, Direct Sales, Sales Process, Salesforce.com, Vendor Relations, Customer Satisfaction, Cold Calling, Channel Marketing, Channel Management, indirect channel sales, DS3, EOTDM, SIP Trunking, Project Management
Education
University of South Carolina-Columbia 1996 — 1999
B.S. Business Administration, Major: Marketing (Degree Completed in full with 20 hrs excess credits)
Countryside Children's Daycare Center August 2014 - Present
Riviera Tanning Salon and Spa January 2010 - August 2011
U.S. Cellular October 2010 - February 2011
Remax Diversified Realty June 2009 - September 2009
Eglin Federal Credit Union November 2007 - December 2008
Skills
Microsoft Office, PowerPoint, Microsoft Excel, Microsoft Word, Staff Development, Classroom, Healthcare Management, Mental Health, Mental Health Counseling
Education
University of Phoenix 2015 — 2017
Master of Science (M.S.), Psychology
University of Phoenix 2011 — 2015
Bachelor of Science (B.S.), Psychology
Ecolab June 2014 - Present
Verizon Wireless April 2014 - June 2014
U.S. Cellular December 2009 - April 2014
Skills
Customer Retention, Sales Operations, Customer Satisfaction, Wireless, Customer Experience, Telecommunications, Cellular Communications, Mobile Devices, Cold Calling, Sales Process, Retail Sales, 4G, Quotas, Sales, Selling, Direct Sales, Team Building
Education
University of Phoenix 2007 — 2012
Bachelor's degree, Business management
Verizon Wireless September 2006 - Present
Ragon Linde Music September 2006 - Present
University of Phoenix May 2004 - May 2013
U.S. Cellular 1993 - 2003
Skills
Wireless, Cellular, CDMA, EVDO, RF Engineering, Telecommunications..., LTE, 4G, Network Operations, Telecommunications, Wireless Networking, Microwave, Network Engineering, Budgeting, Strategic Planning, Cross-functional Team..., ProTools, Computer Network..., Cellular Communications, Team Leadership, RF, Integration, Switches, Vendor Management, Networking, VoLTE, Cisco Technologies, System Deployment, Security, Network Design, VoIP, Leadership, WiFi, IP, Troubleshooting, Management, MPLS, Mobile Devices, Project Management, GSM, Fiber Optics, Information Technology, Testing, 3G, Ethernet, Routers, Budgets, TCP/IP, WAN, Mobile Communications
Education
University of Oklahoma 1995 — 2000
MS, Telecommunications
University of Oklahoma 1986 — 1990
BSEE, Engineering
Northwestern Mutual March 2015 - Present
US Cellular October 2012 - February 2015
Community Advocates January 2005 - October 2011
Direct Supply August 2000 - December 2004
Skills
Small Business, Social Networking, Marketing Strategy, coaching, Communication Training, Customer Service, Project Coordination, Events Coordination, Team Leadership, Recruiting, Strategic Planning, Problem Solving, Program Management, Community Outreach, Entrepreneurship, Leadership, Strategic Leadership, Non-profits, Contract Negotiation, Office Management, Organization, Team Management
Education
Alverno College
Bachelor of Arts, Professional Communication
Wirtz Beverage Group April 2015 - Present
Wirtz Beverage Group January 2015 - Present
Wirtz Beverage Group May 2014 - Present
U.S. Cellular April 2009 - June 2013
United Brotherhood of Carpenters & Joiners of America February 2000 - March 2009
Skills
HRIS, Workday, Human Resources, Training, HR Strategy, Management, HR Policies, Process Improvement, Time Management, Leadership, Team Building, Customer Satisfaction, Cold Calling, Recruiting, Sales Process, Compensation & Benefits, Microsoft Office, Quotas, Account Management, Sales Operations, Leadership Development, Customer Experience, Sales, Direct Sales, Building Relationships, Customer Retention, Employee Training, Budgets, Cross-functional Team..., Business Development, Project Planning, New Business Development, Sales Management, Sales Presentations, Marketing, Strategic Planning, Coaching, Marketing Strategy, Market Planning, Customer Service, Team Leadership
Education
University of Phoenix 2013 — 2015
Bachelor's Degree, Business Management with a concentration in Human Resource Management
University of Phoenix 2012 — 2013
Associate of Arts, Business
United Brotherhood of Carpenters and Joiners of America 2000 — 2004
Carpentry Apprenticeship Specific to Pile Driving With Local 578
Maine East High School 1994 — 1998
Diploma
SESolutions, Inc., LLC June 2015 - Present
Landstuhl Regional Center October 2013 - November 2014
United States Department of Defense January 2013 - October 2013
American Heart Association 2008 - 2009
North Little Rock School District November 2007 - November 2008
The Leader Communications May 2008 - September 2008
US Cellular September 2006 - October 2007
US Cellular August 2006 - October 2007
AIU Online 2005 - 2006
American InterContinental University Online 2005 - 2006
Skills
Sales, Management, Leadership, Research, Advertising, Event Planning, Editing, Training, Coaching, Customer Service, Microsoft Office, Psychotherapy, Public Speaking, Retail, Social Media, Social Networking, Teaching, Team Building, People Skills
Education
Capella University 2009 — 2013
MS, Mental Health
American InterContinental University 2006 — 2008
MeD, Education
American InterContinental University 2005 — 2007
BFA, Graphic Design
Switchgear Search and Recruiting April 2015 - Present
ONE Gas July 2014 - November 2014
U.S. Cellular June 2008 - July 2014
University of Phoenix August 2010 - July 2012
CIT May 2007 - March 2008
Skills
Recruiting, Training, Team Leadership, Hiring, Team Building, Customer Satisfaction, Customer Retention, Customer-focused Service, Sales Operations, Leadership, Sales Management, Microsoft Office, Employee Training, Customer Service, Management, Enjoy Working with..., Market Research, Retail Sales Experience, Creative Problem Solving, Hiring Practices, Communication, B2B Sales Experience, iRecruitment, Oracle E-Business Suite, Cold Calling, Sales Presentations, Onboarding, Applicant Tracking..., Social Media Marketing, Talent Acquisition, Coaching, Time Management, Interviews, Employee Relations, Human Resources, Leadership Development, Sales
Education
University of Phoenix 2009 — 2011
Master's degree, Business Administration and Management, General
University of Tulsa 2002 — 2006
Bachelor of Arts (B.A.), Arts Management/Business
United States Air Force August 2014 - Present
United States Air Force February 2012 - August 2014
United States Air Force August 2011 - December 2012
United States Air Force January 2010 - August 2011
US Cellular March 2009 - June 2009
Circuit City June 2008 - March 2009
Circuit City April 2008 - June 2008
Circuit City August 2006 - April 2008
Skills
Sales Process, Loss Prevention, Retail Sales, Retail, Sales, Leadership, Security, Security Clearance, Security Operations, National Security, Physical Security, Law Enforcement, Training, Inventory Management, Team Building, Customer Service, Military, Tactics, Team Leadership, DoD, Air Force, Management, Customer Satisfaction, Coaching, Protection, Organizational..., Microsoft Office, Operations Management
Education
American Military University 2010 — 2015
Bachelor's Degree, Criminal Justice/Police Science
Community College of the Air Force 2009 — 2014
Associate of Science (A.S.), Criminal Justice/Police Science
Fox Valley Technical College 2005 — 2007
Associate of Applied Sciences, Criminal Justice
Independent August 2015 - Present
PK Dreams dba Unashamed Tees 2014 - Present
Better Business Bureau June 2014 - June 2015
Capital One Auto Finance 2012 - 2014
U.S. Cellular 2001 - 2009
Skills
Fundraising, Event Planning, Nonprofits, Customer Service, Marketing, Team Building
Education
University of Phoenix
Business, Management, Marketing, and Related Support Services
Seeking for a new position May 2015 - Present
Sprint May 2014 - May 2015
Mosiac-Samsung 2014 - May 2014
US Cellular August 2011 - August 2013
Skills
Marketing, Direct Sales, Sales Operations, Sales Process, Wireless, Customer Retention, Cold Calling, B2B, Salesforce.com, Account Management, Solution Selling, Customer Satisfaction, Selling, Telecommunications, Call Centers, Mobile Devices, Sales, Sales Management
Education
Adelphi University 1977 — 1982
Bachelor of Arts (B.A.), History
Adelphi University 1977 — 1982
BA, History
Home October 2014 - Present
Total Technical Services June 2013 - October 2014
U.S. Cellular December 2000 - May 2013
U.S. Cellular July 1996 - December 2000
U.S. Cellular November 1990 - June 1996
Aarrowcast September 1980 - December 1989
Skills
Wireless, EVDO, Cellular Communications, 4G, CDMA, LTE, RF, WiMAX, Microwave, 3G, Telecommunications, Wireless Networking, RF Engineering, Switches, UMTS, Antennas, Ethernet, Computer Network..., Networking, GSM, Network Design, T1, IP, Routers, WiFi, Optical Fiber, Wireless Broadband, Network Engineering, Mobile Communications, Fiber Optics, CDMA2000
Education
University of Phoenix 2009 — 2012
Bachelor's Degree, Networking and Telecommunications, 3.48
University of Phoenix 2008 — 2010
Associate's Degree, Information Technology, 3.48
Bowler High School 1961 — 1974
High School Diploma, General Studies
Verizon November 2014 - Present
Terremark April 2012 - November 2014
Verizon Wireless April 2010 - April 2012
Verizon Wireless November 2007 - April 2010
Verizon Wireless February 2005 - November 2007
Verizon Wireless November 2003 - February 2005
Verizon Wireless March 2002 - November 2003
Verizon Wireless June 2001 - March 2002
Verizon Wireless March 2001 - June 2001
US Cellular August 2000 - March 2001
Skills
Marketing Strategy, Direct Marketing, Product Marketing, Product Launches, Online Marketing, Marketing Communications, Email Marketing, Customer Service, Training & Development, Training Delivery, Online Training, Government Contracting, Curriculum Development, Program Management, Strategic Planning, Leading Cross..., Reporting & Analysis, Microsoft Office, SQL, Integrated Campaign..., Integrated Marketing, Vendor Management, Compliance Training, Requirements Gathering, System Requirements, Business Requirements, Competitive Analysis, Data Analysis, Business Process..., Business Process Design, Consumer Products, Consumer Electronics, Marketing Operations, Sales Operations, Pricing Analysis, Pricing, Event Management, Supervisory Experience, Supervisory Skills, Mobile Device Management, Wireless Services, Social Media, Brand Development, Brand Awareness, Call Center Development, Technical Training, SharePoint, PeopleSoft, Cross-functional Team..., Wireless
Education
University of Maryland Baltimore County 2011 — 2015
Master of Science, Information Systems
Georgetown University - The McDonough School of Business 2007 — 2007
Certificate, International Business Management
Webster University 1999 — 2001
MBA, Business Administration
University of Florida 1996 — 1997
BS, Public Relations
Florida State University 1993 — 1996
Bachelor of Arts, Political Science, Spanish
Universidad Estatal de Florida - Panamá 1992 — 1992
Balboa High School 1990 — 1992
Diploma
Neustar September 2007 - February 2012
World Kitchen February 2003 - January 2007
US Cellular January 1995 - May 2001
PepsiCo Pizza Hut January 1993 - December 1994
PepsiCo Frito-Lay 1981 - 1992
Skills
Recruiting, Human Resources, Onboarding, Talent Acquisition, Leadership, Succession Planning, Team Building, Deferred Compensation, Technical Recruiting, Executive Pay, Employee Benefits, Talent Management, Strategic Planning, Benefits Administration, Compensation & Benefit, Workforce Planning, Mergers & Acquisitions, Management, Organizational..., Strategy, Sourcing, Employee Engagement, Executive Development, Performance Management, Change Management, Organizational Design, HRIS, Employee Relations, Personnel Management, Organizational..., HR Policies, HR Transformation, HR Consulting, Applicant Tracking..., Employer Branding, Executive Coaching, New Hire Orientations, FMLA, Compensation & Benefits
Education
Cornell University 1976 — 1978
M.A., Human Resources
Allegheny College 1972 — 1976
BA, Political Science
Comcast Cable March 2013 - Present
The PI Company July 2012 - January 2013
Windstream Communications March 2011 - June 2012
Cricket Communications September 2008 - January 2011
Dobson Telephone Company January 2007 - September 2007
U.S. Cellular 2005 - 2007
Alltel August 1992 - June 2004
Skills
Telecommunications, Sales, Leadership, Sales Management, Management, Retail, Coaching, Marketing, Performance Management, New Business Development, Sales Operations, Customer Service, Sales Process, Team Building, Strategy, CRM, Wireless, Customer Retention, Customer Satisfaction, Account Management, Direct Sales, Human Resources, B2B, Solution Selling, Call Centers, Customer Experience
Education
University of Oklahoma 1988 — 1992
BBA, Marketing
Northern Trust February 2008 - Present
Accenture October 2007 - February 2008
US Cellular June 2007 - October 2007
ABN AMRO June 2006 - June 2007
ABN AMRO February 2004 - June 2006
Software Technologies Group 2001 - 2002
Education
Don State Technical University 1995 — 1998
Ph.D, Mechanical Engineering
Southern Federal University (former Rostov State University) 1990 — 1995
Master, Physics & Electronics
Allstate February 2014 - Present
Navistar Inc November 2011 - December 2013
Zurich Financial Services May 2010 - October 2011
U.S. Cellular April 2009 - April 2010
Washington Mutual November 2005 - February 2009
Washington Mutual May 2002 - October 2005
Terabridge Technologies Corporation September 1999 - October 2001
AST Corporation and Bell & Howell December 1998 - August 1999
Tata Consultancy Services/Nortel July 1995 - November 1998
Skills
Quality Assurance, Testing, SDLC, Integration, Leadership, Regression Testing, Enterprise Software, Test Strategy, Test Planning, User Acceptance Testing, Quality Center, Test Management, Software Quality..., Management, Requirements Analysis, HP Quality Center
Education
University of Pune 1991 — 1995
Bachelor of Engineering, Computer Science
Scientific Games August 2006 - Present
WMS Gaming January 2004 - July 2006
U.S. Cellular November 1994 - June 2003
Skills
Process Improvement, Manufacturing, ERP, Six Sigma, Business Process..., Kaizen, Quality Assurance, Business Analysis, Continuous Improvement, Visio, Operational Excellence, Product Development, Lean Manufacturing, Forecasting, Quality Management, Operations Management, Team Leadership, Team Building, DMAIC, Cross-functional Team..., Process Engineering, Management, Change Management, Program Management, Root Cause Analysis, Project Management, Value Stream Mapping, Vendor Management, Leadership, 5S, Supply Chain Management, Supply Chain, Green Belt, Black Belt
Education
University of Phoenix
Bachelor of Science, Business Management, 3.95 GPA
Providence Health & Services- Ross IES January 2013 - Present
US Cellular May 2009 - April 2010
AIG - American General September 2007 - April 2009
Assurant Health July 2003 - June 2007
Assurant 2000 - 2003
Skills
Team Building, Insurance, Recruiting, Training, Call Center, Performance Improvement, Quality Assurance, Customer Service, Staff Development, Process Improvement
Education
Alverno College 1984 — 1987
Business Management
Eastern Michigan University 1979 — 1982
Business Management
US Cellular October 2012 - Present
U.S. Cellular April 2012 - October 2012
U.S. Cellular May 2010 - April 2012
US Cellular April 2009 - May 2010
US Cellular April 2006 - May 2009
Skills
Sales Operations, Management, Customer Experience, Retail, Operations Management, Cellular Communications, Wireless, Quotas, Sales Process, Customer Satisfaction, Customer Retention, Direct Sales, Cold Calling, Sales Management, Telecommunications, Sales, Account Management, Solution Selling, Customer Service, Team Building, CDMA, Call Centers, B2B, M2M, 4G, Mobile Devices, Product Marketing, Cross-functional Team...
Education
University of South Florida 2000 — 2004
Bachelor of Arts (B.A.), Mass Communication/Media Studies
U.S. Cellular January 2015 - Present
U.S. Cellular May 2009 - January 2015
U.S Cellular May 2006 - May 2009
U.S. Cellular January 2003 - May 2005
Verizon Wireless October 1999 - January 2003
Ameritech Cellular 1990 - 1999
Skills
Telecommunications, Wireless, Project Management, Process Analysis and..., Management, Team Leadership, Program Management, Vendor Management, Cross-functional Team..., Integration, Customer Experience, Strategy, Product Management, Process Improvement, Mobile Devices, Business Process..., CRM, Competitive Analysis, Leadership, Business Analysis, Call Centers, Project Portfolio..., Customer Retention, Project Planning, Sales Operations, Account Management, Customer Satisfaction, Product Marketing, Team Building, Business Development, Change Management, Outsourcing, Operations Management, Forecasting, Business Process, Business Intelligence, Training, Cellular Communications, SDLC, PMP, Analytics, Analysis, PMO
Education
University of Phoenix
Bachelor of Applied Science (B.A.Sc.), Management with a Concentration in Marketing
Roche Diagnostics July 2013 - August 2014
Crowe Horwath LLP February 2013 - May 2013
U.S. Cellular February 2012 - November 2012
Bright House Networks June 2005 - January 2012
Bright House Networks May 2002 - June 2005
Communications in Commerce October 2001 - May 2002
National City Bank March 2000 - October 2001
KeyBank February 1995 - March 2000
St. Mary's Regional Medical Center November 1993 - January 1995
US Army June 1991 - November 1993
Skills
Microsoft SQL Server, Reporting & Analysis, Data Analysis, SQL, SSRS, SSIS, SSAS 2008, Access, Microsoft Excel, Business Analysis, Management, Data Mining, Executive Reporting, Teradata SQL, Process Improvement, Telephony, Forecasting, Quality Assurance, Oracle Reports, Oracle SQL, Troubleshooting, VBA, Crystal Reports, Genesys, Informatica
Education
Western Governors University 2014 — 2016
Bachelor, Information Technology
University of Phoenix 2005 — 2008
Bachelor, Business Management
University of Phoenix 2008 — 2008
Certification, Call Center Management Professional
Victor Valley College 1993 — 1995
CNA, HHA, Medical
Academy of Health Sciences 1991 — 1991
Medical Specialist, Army Field Medicine
U.S. Cellular June 2014 - Present
U.S. Cellular August 2010 - July 2014
U.S. Cellular October 2007 - August 2010
U.S. Cellular August 2006 - August 2007
U.S. Cellular October 2002 - August 2006
Skills
Customer Retention, Quotas, Wireless, Cellular Communications, Cold Calling, Sales Operations, Sales Process, Leadership, CDMA, Telecommunications, Customer Experience, Customer Satisfaction, Direct Sales, 4G, Call Centers, M2M, Selling, Management, Sales, Training, Retail, Wireless Broadband, Solution Selling, B2B, Servant Leadership, Mobile Technology, Cross-functional Team..., Sales Presentations, Sales Management, Salesforce.com, Retail Sales, Mobile Devices, P&L Management, Account Management, Building Relationships, Multi-Unit Management, Hiring, EVDO, Strategic Partnerships, Vendor Management, P&L, Store Management
Education
University of Phoenix
Business Administration and Management, General
U.S. Cellular September 2013 - Present
U.S. Cellular 2010 - December 2013
US Cellular 2007 - 2010
Skills
Customer Retention, Sales Operations, Customer Satisfaction, Quotas, Retail, Sales Process, Customer Experience, Cold Calling, Retail Sales, Team Building, Merchandising, Leadership, Hiring, Inventory Management, Cross-functional Team..., Solution Selling, Team Leadership, Sales Presentations, Servant Leadership, Leadership Development, Coaching, Multi-Unit Management, Inventory Control, Training, Customer Service, Store Management, Account Management, Sales, Direct Sales, Cellular Communications, Wireless, Selling, Indirect Channel Sales, Sales Management, Call Centers, Wireless Broadband, B2B, Telecommunications, M2M, CDMA, 4G, Mobile Devices, P&L Management, Mobile Technology, Handsets, Salesforce.com, Sales Process..., P&L, Driving Results, Consultative Sales...
Education
University of Oklahoma 1993 — 1998
Bachelor of Science (B.S.), Criminology
Nicor Gas August 2011 - Present
U.S. Cellular June 2011 - August 2011
Classified Ventures / HomeFinder February 2007 - May 2011
Acxiom July 1999 - February 2007
Experian January 1998 - July 1999
Skills
SDLC, Requirements Analysis, Business Analysis, Cross-functional Team..., MS Project, Integration, Process Improvement, Project Management, Visio, CRM, SharePoint, Analysis, PMP
Education
MicroTrain 2011 — 2011
Six Sigma Green Belt Training, Project Management Professional Certification Training
University of Pune
Master of Science with Distinction, Management Information Systems
University of Pune
Bachelor of Science with Distinction, Biology
Robert Bosch North America March 2011 - Present
Bosch North America 2011 - Present
U.S. Cellular October 2003 - March 2011
Education
University of Phoenix 2002 — 2004
MBA, E-Business, Summa Cum Laude
Accenture Federal Services January 2015 - Present
Accenture/Softcard January 2012 - January 2015
Celgene August 2010 - December 2011
U.S. Cellular April 2010 - August 2010
PROS Revenue Management May 2006 - April 2010
PROS Revenue Management February 2003 - May 2006
PROS Pricing March 2001 - February 2003
University of South Carolina January 2000 - December 2000
Skills
SOA, Oracle, Weblogic, Enterprise Architecture, Java Enterprise Edition, Web Services, Agile Methodologies, Solution Architecture, JSP, Architecture, Business Process Design, Scrum, UML, Integration, Software Project..., Cloud Computing, PL/SQL, SDLC, Software Engineering, Eclipse, Software Development, Enterprise Software, Requirements Analysis, XML, Unix, Spring, Distributed Systems, Spring Framework, Architectures, WebLogic
Education
University of South Carolina-Columbia 1999 — 2000
Masters, Computer Science & Engineering
R.V.R & J.C College of Engineering 1995 — 1999
Bachelor of Computer Science, Computer Science & Engineering
Verizon Wireless September 2012 - Present
US Cellular April 2004 - December 2011
RR Donnelley February 2000 - July 2002
Skills
Vendor Management, Troubleshooting, Wireless, TCP/IP, Cloud Computing, Telecommunications, M2M Platform, System Administration, Project Management, Program Management, Disaster Recovery, VoIP, Call Centers, Networking, Network Design, SIP, Data Center, Integration, Process Improvement, Team Leadership, Leadership
Education
Argosy University Chicago 2010 — 2014
Doctor of Business Administration, Business Admistration / Information System
American InterContinental University 2005 — 2006
Master, Information Technology
Illinois Institute of Technology
BS, Electrical Engineering
ADT Security Services May 2012 - Present
T-Mobile April 2010 - November 2011
US Cellular June 2008 - November 2009
Dish Network June 2006 - April 2008
Skills
Cellular Communications, Wireless, Call Center, Telecommunications, Wireless Networking, Customer Satisfaction, CDMA, Customer Experience, Customer Retention, Wireless Broadband, Blackberry, eWFM
Education
American Broadcasting School-Tulsa 2005 — 2006
Certificate of completion, Radio
Kansas City Kansas Community College 2002 — 2004
Associate of Arts (A.A.), Broadcasting
TDS Telecom December 2014 - Present
Telephone & Data Systems, Inc. July 2012 - December 2014
Telephone & Data Systems, Inc. January 2011 - July 2012
Telephone & Data Systems, Inc. January 2007 - December 2010
U.S. Cellular September 2009 - September 2010
The Boeing Company July 2001 - April 2005
Deloitte & Touche January 1998 - July 2001
Skills
Financial Accounting, Strategic Planning, Process Improvement, Accounting Policy, Financial Forecasting, Budget Process, Board of Directors..., Tax Accounting, SEC Financial Reporting, Consolidated Financial..., Financial Analysis, Finance, Internal Controls, Auditing, Accounting, Policy, Budgets, Sarbanes-Oxley Act
Education
University of Wisconsin-Madison - School of Business 2011 — 2013
Master of Business Administration (MBA), Executive MBA
University of Wisconsin-Madison - School of Business 1993 — 1997
BBA, Accounting, Finance
University of Pittsburgh 1996 — 1996
Semester at Sea (study abroad program)
DreamLife Coaching September 2014 - Present
US Cellular August 2010 - May 2013
U.S. Cellular January 2008 - August 2010
U.S. Cellular September 2005 - January 2008
U.S. Cellular November 2002 - September 2005
PrimeCo Personal Communications April 2001 - November 2002
Skills
Sales Operations, Wireless, Selling, Customer Retention, Customer Satisfaction, Solution Selling, Telecommunications, Direct Sales, Sales Management, Customer Experience, Cross-functional Team..., Sales, Sales Process, B2B, Cellular Communications, Account Management, Cold Calling, Leadership, Strategic Planning, Communications, Organizational..., Team Leadership, Talent Management, New Business Development, Retail, Leadership Development, Building Relationships, Team Building, Training, Inventory Management, Merchandising, Management, Recruiting, Coaching, Performance Management, CRM, P&L, P&L Management, Hiring, Customer Service, Budgets, Competitive Analysis, Sales Presentations, Strategy, Change Management, Vendor Management, Retail Sales, Product Marketing, Business Strategy, Strategic Partnerships
Education
University of Phoenix 2007 — 2011
Bachelor's Degree of Business, Business Management
U.S. Cellular August 2015 - Present
U.S. Cellular March 2010 - Present
United States Cellular September 2006 - March 2010
Sprint 1998 - 2000
Sprint 1998 - 2000
Skills
Switches, Networking, Wireless, Telecommunications, Mobile Devices, Cellular Communications, CDMA, LTE, Cross-functional Team..., Product Management, GSM, 3G, 4G, Vendor Management, Mobile Technology, VoIP, Product Marketing, RF, Sales Operations, IP, SS7, WiMAX, T1, Microwave, UMTS
Education
University of South Florida 1994 — 1998
BA, Marketing
TeleTech August 2015 - Present
Maximus October 2014 - May 2015
McGraw-Hill October 2010 - February 2011
Verizon March 2010 - October 2010
Waste Management June 2008 - December 2008
U.S. Cellular May 2007 - April 2008
Comcast June 2006 - December 2006
CAEL June 2004 - June 2005
Union League Boys & Girls Clubs February 1997 - August 2000
Skills
Microsoft Office, SnagIt, Remedy Ticketing System, Lucent, Nice QA, CTI, Norstar, Nortel, Raisers Edge, SAP, Windows 7, Windows Vista, Windows XP, Internet, Data Entry, Windows 8, Fax, Xerox Printers, Telecommunications, Sales, Customer Satisfaction, Customer Experience, Payroll
Education
University of Phoenix 2015 — 2017
Associate of Arts and Sciences (AAS), Information Technology with Cisco Networking Certificate
West Side Technical 1999 — 1999
C.N.A., Certified Nursing Assistant
Daley College 1995 — 1996
GED
U.S. Cellular January 2010 - Present
US Cellular April 2008 - Present
U.S. Cellular February 2005 - April 2008
U.S. Cellular October 2000 - February 2005
US Army April 1992 - September 2000
Skills
Wireless, Cellular Communications, Telecommunications, CDMA, Wireless Networking, Computer Network..., EVDO, RF, Network Design, Ethernet, Network Engineering, IP, Vendor Management, VoIP, Microwave, Switches, Cross-functional Team..., 4G, Troubleshooting, T1, Transmission, Optical Fiber, Networking
Education
University of Phoenix 2008 — 2010
Master of Business Administration (M.B.A.), Business Administration and Management, General
University of Phoenix 2004 — 2008
Bachelor of Science Business Management
PeopleScout March 2014 - Present
Verizon Wireless Contracted-Temporary position. June 2013 - August 2013
Comcast October 2011 - August 2012
Cricket Communications March 2011 - October 2011
Americash November 2010 - March 2011
Cleartalk Wireless January 2009 - December 2009
US Cellular June 2007 - September 2008
Kaplan University January 2007 - May 2007
Colorado Technical University Online January 2006 - November 2006
AT&T Directory Operations Department June 2003 - January 2006
Skills
Employee Training, Management, Sales Operations, Leadership, Customer Service, Customer Satisfaction, Customer Retention, Call Center, Account Management, Sales, Cold Calling, Recruiting, Interviews, Public Speaking, Microsoft Office, Training, Team Building, Networking
Education
Illinois CareerPath Institute 2013 — 2014
Certification, Hospitality Administration/Management
Rober Morris College 2004 — 2005
Associates of Applied Science, Business Administration
Robert Morris University - Illinois 2004 — 2005
Associates, Business Administration, Business Administration
U.S. Cellular February 2013 - Present
US Cellular September 2010 - February 2013
US Cellular June 2009 - September 2010
US Cellular February 2008 - June 2009
Verizon Business May 2006 - March 2008
Skills
Cross-functional Team..., Call Centers, Coaching, Customer Experience, Customer Satisfaction, Leadership, Cellular Communications, Wireless, Customer Service, Team Building, Mobile Devices, Technical Support, Team Leadership, Troubleshooting, Call Center, Teaching, Microsoft Excel, Project Management, Analitical, Cross Functional Team..., Skilled Relationship..., Motivation, Timely Decision Making, Multitasking Skills, Data Analysis, Business Analysis, Building Relationships, Relationship Building
Education
University of Phoenix 2009 — 2011
BSB/IS, Business, Information Systems
University of Phoenix 2007 — 2009
AAB, Business
RCS Retail & Commercial Interiors March 2013 - Present
U.S. Cellular February 2012 - Present
Swimming Pool Services Inc. July 2011 - December 2011
Swimming Pool Services Inc. May 2011 - July 2011
American Home Inspectors Training Institute January 2008 - December 2010
American Home Inspectors Training Institute January 2007 - January 2008
American Home Inspectors Training Institute November 2006 - January 2007
Skills
Team Building, Customer Service, Strategic Planning, Microsoft Office, Sales, Negotiation, Social Media, Marketing
Education
University of Phoenix 2006 — 2009
Bachelor of Science (B.S.), Business Administration
University of Wisconsin-Milwaukee 1999 — 2001
US Cellular January 2005 - June 2014
Food City December 1994 - January 2005
Skills
Retail Management, Hiring, Retail, Inventory Management, Customer Service, Cold Calling, Customer Experience, Customer Retention, Management, Customer Satisfaction, Sales, Sales Operations, Team Building, Wireless, Sales Process, Telecommunications
Education
American InterContinental University 2006 — 2007
Bachelor of Business Administration (BBA), Global Marketing
University of Tennessee-Knoxville 1997 — 2001
U.S. Cellular June 2013 - Present
University of Oklahoma January 2012 - June 2013
U.S. Cellular May 2012 - August 2012
Nokia Siemens Networks November 2009 - July 2011
Skills
C, C++, Matlab, Assembly Language, 3G, GSM, LTE, WCDMA, SS7, Communications Audits, CDMA, Wireless, Transmission, TCP/IP, Open Source Software, Telecommunications, Wireless Networking, Optical Communications, Optical Network, Free Space Optics, MPLS Networking, OSPF, Wireshark, Signal Processing, Simulations, 2G, Network Optimization
Education
University of Oklahoma 2014 — 2017
Doctor of Philosophy (Ph.D.), Electrical and Computer Engineering
University of Oklahoma 2011 — 2013
Master of Science, Telecommunication Engineering
University of Pune 2006 — 2009
Bachelor Of Engineering, Electronics and Telecommunication
GE Comercial Distribution Finance April 2012 - Present
GE Capital Solutions March 2010 - April 2012
U.S. Cellular May 2008 - January 2010
U.S. Cellular December 2007 - May 2008
U.S. Cellular September 2004 - December 2007
Skills
Customer Service, Coaching, Customer Satisfaction, Leadership, Customer Retention, Leadership Development, Call Centers, Customer Experience, Team Building, Team Leadership, Training, Troubleshooting, Cross-functional Team..., Time Management
Education
University of Saint Francis
Organizational Management; General Studies
Daktronics February 2013 - Present
U.S. Cellular October 2011 - August 2012
U.S. Cellular May 2009 - October 2011
Pyramid Real Estate November 2005 - May 2009
MCI WorldCom September 2001 - November 2005
MCI WorldCom September 2000 - September 2001
MCI WorldCom June 1998 - September 2000
MCI WorldCom October 1996 - June 1998
Occidental Petroleum January 1993 - October 1996
Skills
Problem Solving, Customer Service, Change Management, Sales and Service..., Project Management, Troubleshooting, Configuration, DNS/DHCP, Telecommunications, Wireless, Leadership, Coaching, Team Leadership, Sales, IP, Sales Operations, Customer Satisfaction, Direct Sales, Sales Process, Technical Support, Team Building, Networking, Servers, Customer Experience, Budgets, Sales Management, Training, Software Documentation, Cellular Communications, Account Management, Cross-functional Team..., Frame Relay, Analysis, Call Centers, Security, Vendor Management, Data Center, Wireless Networking, Routers, Mobile Devices, Process Improvement, T1, Customer Retention, VoIP, CRM, Product Management
Education
University of Phoenix 2009 — 2011
Associates, Information Technology, 3.65
Oklahoma Natural Gas Company December 2012 - Present
Caliber Home Loans June 2012 - November 2012
U.S. Cellular August 2011 - June 2012
Caliber Home Loans October 2008 - July 2011
Caliber Home Loans October 2007 - October 2008
Cingular Wireless 2005 - 2007
Foot Locker March 2001 - August 2004
Skills
Customer Service, Call Centers, Credit, Team Leadership, Microsoft Excel, Leadership, Microsoft Office, Microsoft Word, Mortgage Lending
Education
University of Phoenix 2006 — 2007
Business, Management, Marketing, and Related Support Services
Southeastern Louisiana University 1999 — 2004
General Business-Business Technology
U.S. Cellular July 2010 - Present
Flextronics Retail Technical Support November 2008 - May 2010
Education
University of Phoenix 2010 — 2011
Associate's, Computer Programming
kCura March 2014 - Present
Online Business Applications August 2012 - May 2013
US Cellular May 2009 - November 2011
US Cellular July 2005 - May 2009
SEI Information Technology/Ace Hardware Corporate April 2004 - April 2005
Protagona Worldwide / DoubleClick May 2000 - May 2003
Skills
Management, Customer Service, Telecommunications, Wireless, Sales, Customer Satisfaction, Mobile Devices, Leadership, Microsoft Office, Troubleshooting, Customer Retention, Team Leadership, Call Centers, Networking
Education
IT Career Lab : Cisco Academy 2015 — 2015
CCNA , CCENT, Network +
Westwood College-River Oaks 2002 — 2005
Bachelor's degree, Computer Network Management, GPA: 4.0
University of Illinois at Chicago 1986 — 1988
Industrial Engineering
Lindblom Technical High School 1982 — 1986
High School Diploma, Technical Studies, GPA: 3.8/4.0
Alloy Wheel Repair Specialists of Eastern Iowa June 2015 - Present
StorHaus Storage June 2015 - Present
To The Rescue, A PRK Williams Inc. Company September 2014 - June 2015
To The Rescue, A PRK Williams Inc. Company May 2014 - September 2014
hibu September 2013 - May 2014
Aftershock Entertainment February 2013 - 2014
Jo-Ann Stores, LLC. November 2012 - September 2013
U.S. Cellular May 2009 - October 2012
U.S. Cellular September 2004 - May 2009
ServiceMaster Avenue of the Saints 2006 - 2007
Skills
Leadership, Telecommunications, Customer Satisfaction, Call Centers, Customer Experience, Team Building, Time Management, Customer Service, Team Leadership, Customer Retention, Wireless, Training, Coaching
Education
University of South Carolina-Columbia 1999 — 2001
Geography
Batesville High School 1995 — 1999
Honors Diploma
EF High School Exchange Year January 2015 - Present
EF High School Exchange Year August 2012 - January 2015
Verizon Wireless October 2013 - May 2014
U.S. Cellular November 2012 - May 2013
Avon Products Inc. September 2009 - November 2012
Avon May 2007 - September 2009
Breakers Saloon June 2006 - September 2008
Skills
Cosmetics, Direct Sales, Marketing Materials, Sales Management, Coaching, Thinking Outside The Box, Leadership Development, Teamwork, Team Management, Team Oriented, Lead Generation, Strategic Leadership, Team Motivator, Problem Solving, prospecting, Training & Development, Marketing, Team Building, Skin Care, People Skills, Microsoft Office, Fast Learner, Inside Sales, Customer Retention, Customer Service, Wireless, LTE, Customer Experience, Cellular Communications, Public Speaking, Highly motivated..., Highly Reliable, Highly responsible, PeopleSoft, Employee Training, Qualifying Prospects, Recruiting, Sales, Sales Operations, Team-oriented
Education
University of Phoenix 2012 — 2013
Associate of Arts (A.A.), Psychology, 3.7
Sauk Valley Community College 2003 — 2004
General Studies, Prerequisites
Sterling High School 1994 — 1997
General Dipolma, Psychology
U.S. Cellular March 2015 - Present
U.S. Cellular October 2010 - March 2015
US Cellular October 2007 - October 2010
Wheels, Inc. August 2004 - August 2006
Skills
Process Improvement, Inventory Management, Forecasting, Budgets, Vendor Management, Outlook, Access, Analysis, Financial Reporting, PeopleSoft, Team Building, Microsoft Office, Invoicing, Cross-functional Team..., Customer Service, Accounts Payable, Program Management, Team Leadership
Education
University of Phoenix 2009 — 2011
Bachelors, Accounting
University of Phoenix 2006 — 2008
Associate, Accounting
Rockford Health System January 2013 - Present
U.S. Cellular July 2005 - December 2012
Skills
Quotas, Wireless
Education
University of Phoenix 2007 — 2012
Organizational Innovation, Business, 3.3 GPA
St John's Regional Medical Laboratory April 2012 - Present
us cellular 2002 - April 2012
AT&T 1999 - 2002
Skills
Medical Billing, Medical Coding, Medical Terminology, Anatomic Pathology, Call Centers, Customer Service, Negotiation, Invoicing, Accounting, Leadership, Team Building, Customer Satisfaction, Access, Outlook, Process Improvement, Coaching, Microsoft Excel, Collections, Customer Retention
Education
Northeast Technology Center-Claremore 2011 — 2012
Certified Medical Billing and Coding Specialist
American College of Commerce
Administrative Assistant and Secretarial Science, General
Rogers State University
Security
Southside High School
General Studies with emphasis on History and Speech
Tulsa Technology Center-Lemley Campus
Real Estate
U.S. Cellular November 2011 - Present
U.S. Cellular September 2010 - November 2011
Bank of America June 2008 - March 2010
Skills
Operations Management, Coaching & Mentoring, Sales and Marketing, Performance Management, Data Analysis, Productivity..., New Customer..., Lead Generation, Presentations/Training
Education
University of Phoenix 2012 — 2014
Bachelor of Arts (B.A.), Human Resources Management and Services
University of Phoenix 2010 — 2012
Associate of Arts (A.A.), Business/Commerce, General, 3.93 GPA
US Cellular March 2010 - Present
Career Education Corporation August 2007 - August 2009
Roselle Public Library August 2005 - February 2007
Skills
Call Center, Customer Service, Outlook, Customer Satisfaction, Troubleshooting Hardware, Team Building, Problem Solving, Databases, Cash Management, Interviewing, Community, Internal Communications, PeopleSoft, Excel, Service Excellence, College Recruiting
Education
National-Louis University 2011 — 2013
Master of Arts (M.A.), Elementary Education and Teaching, 4.0
American InterContinental University 2009 — 2010
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General, 3.85
college of dupage 2005 — 2007
Associate's degree, Liberal Arts and Sciences
U.S. Cellular 2008 - 2011
Education
University of Phoenix 2009 — 2012
Bachelor of Business Administration (BBA), Business Administration and Management, General, Current student
Industrial Air Power October 2012 - Present
Frontier Airlines January 2010 - October 2012
John Hancock Life Insurance Company (U.S.A.) January 2009 - October 2009
Buy Seasons July 2008 - November 2008
TDS Telecommunications Corp. March 2008 - April 2008
Target Distribution October 2007 - January 2008
The Howard Company May 2007 - August 2007
U.S. Cellular November 1996 - January 2007
Skills
Microsoft Word, Microsoft Excel, Outlook, Sabre, Internet Explorer, Lotus Notes, Sage Business Works, Budgets, Software Documentation, PeopleSoft, Project Management, Project Planning, Program Management, Sales, Management, Customer Satisfaction, Time Management, Account Management, Customer Service, Training, Call Centers, Team Leadership, Leadership, Process Improvement, Inventory Management, Team Building, Customer Retention, Troubleshooting, Technical Support, Process Scheduler
Education
University of Phoenix 2006 — 2010
Bachelor's degree, Criminal Justice, A
Oak Creek Senior High School 1982 — 1986
general, history, A
Level 3 Communications February 2014 - Present
Level 3 Communications August 2013 - February 2014
Level 3 Communications March 2013 - August 2013
Bank of America January 2012 - March 2013
U.S. Cellular March 2009 - January 2012
Skills
Management, Troubleshooting, Sales, Customer Service, Servers, Call Centers, Customer Satisfaction, Customer Retention, Customer Experience, Banking, Credit Cards, Credit, Access, Team Leadership, Leadership
Education
University of Phoenix 2010 — 2011
Associate's degree, Information Technology
Crooms Academy of Information Technology 2003 — 2007
HS Diploma, Information Technology
Acceptance Insurance October 2012 - Present
Professional Services and Resources Inc April 2008 - March 2010
US Cellular December 2007 - April 2008
US Rents It June 2000 - May 2005
Skills
Microsoft Office, Microsoft Excel, Customer Service, Customer Retention, Sales
Education
Lindbergh High School
Metro Business College-Jefferson City
Certificate of Completion for Administrative Assistant
PayPal March 2010 - Present
PayPal April 2006 - March 2010
U.S. Cellular November 2004 - April 2006
Skills
Customer Service, Merchant Services, Payment Gateways, Credit Card Transaction..., Direct Sales, Retail Sales, Coaching & Mentoring, Workforce Management, Training & Development, Account Management, Paypal Integration, Fraud Prevention, Microsoft Office
Education
Omaha South High School 1994 — 1997
High School Diploma, Visual and Performing Arts
University of Phoenix
Information Technology
Convergys March 2015 - Present
US Cellular September 2003 - March 2015
Education
American Public University System 2015 — 2017
Bachelor’s Degree, IT Systems Security
American Public University System 2013 — 2015
Certification, IT Infrastructure Security