U.S. Cellular
Industry: Telecommunications company
DescriptionUnited States Cellular Corporation, doing business as U.S. Cellular, is a regional carrier which owns and operates the fifth-largest wireless telecommunications network in the United States, serving 5 million customers in 426 markets in 23 U.S. states as of the first quarter of 2017. Parent organization: Telephone and Data Systems (84%) Headquarters: Chicago, Illinois, United States CEO: Kenneth R. Meyers Subsidiaries: King Street Wireless, L.P.,
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U.S. Cellular Employees
Clarkston Consulting February 2015 - Present
The Medici Group March 2013 - January 2015
The Medici Group June 2012 - March 2013
The Medici Group May 2011 - June 2012
The Whitehead Journal of Diplomacy and International Relations October 2009 - June 2011
Council on Foreign Relations January 2011 - May 2011
U.S. Commercial Service, Department of Commerce January 2010 - December 2010
U.S. Census Bureau May 2010 - July 2010
U.S. Cellular March 2009 - August 2009
Project Vote Smart May 2007 - August 2007
Skills
Research, Qualitative Research, Strategy, Social Media, Leadership, Nonprofits, Policy Analysis, International Relations, Management, Analysis, Proposal Writing, Strategic Planning, Politics
Education
Seton Hall University 2009 — 2011
University of Wisconsin-La Crosse 2004 — 2008
BS, Economics and Political Science (Dual Major)
John Cabot
Professional Case Management May 2012 - Present
Accelecare Wound Centers, Inc. June 2011 - February 2013
Ability Healthcare March 2010 - June 2011
U.S. Cellular November 2002 - February 2009
Skills
Wound Care, Patient Safety, Nursing, Hospitals, Home Care, Healthcare, BLS, Medication..., CPR Certified, Medical Terminology, Patient Advocacy, Patient Education, Vital Signs, Medical-Surgical
Education
Tennessee Technology Center at Knoxville 2009 — 2010
LPN, Nursing
Roane State Community College
L'Oréal April 2015 - Present
U.S. Cellular April 2014 - March 2015
Unilever December 2011 - April 2014
Unilever August 2010 - December 2011
Integrys Energy Services January 2006 - February 2010
McDougal Littell August 2000 - November 2005
Skills
Retail Category..., Category Insights, AC Nielsen, Data Analysis, Category Theory, Analysis, Project Management, Tableau, Space Management, Apollo, Business Process, Strategic Planning, Testing, Sales, Databases, Process Improvement, Cross-functional Team..., Forecasting, Business Analysis, Visio, Financial Analysis, Program Management
Education
Roosevelt University
MBA, Management
University of Illinois at Chicago
Six sigma, Six Sigma Green belt
University of Illinois at Urbana-Champaign
Bachelors, Economics
DeVry Inc. November 2012 - Present
Nuveen Investments May 2012 - October 2012
Wells Fargo July 2010 - January 2012
U.S. Cellular March 2010 - July 2010
Skills
Hitachi, Hitachi SAN, IBM SAN, Cisco MDS SAN switches, Brocade Fibre Switches, McData, EMC SAN Administration, Windows Server, Unix Operating Systems, Linux, VMware ESX, vCentre, NetApp, FCIP, Replication Technologies, ShadowImage, HUR, TrueCopy, Disaster Recovery, Virtualization, Data Migration, Red Hat Linux, NAS, Symmetrix, Replication, Cisco Nexus, Clariion, Business Continuity, EMC Storage, SAN, High Availability, DMX, NetApp Filers, VMware, Storage Area Networks, Veritas Cluster Server, Solaris, Infrastructure, Cluster, Storage, vSphere, Switches, Cisco Technologies, Netbackup, Brocade, Unix, Servers
Education
Sardar Patel University
Master of Science (MS), Computer Science
Navigant August 2015 - Present
Navistar Inc December 2014 - August 2015
GoHealth November 2014 - December 2014
Pinnacle Workforce Logistics July 2014 - November 2014
Chamberlain Group, Inc. March 2014 - July 2014
MicroTek January 2014 - March 2014
U.S. Cellular January 2007 - January 2013
Source Interlink Companies August 1999 - August 2006
GE Capital July 1997 - August 1999
Skills
Training, Leadership, Employee Relations, Human Resources, Recruiting, Onboarding, Talent Acquisition, Applicant Tracking..., Interviews, New Hire Orientations, Job Fairs, Call Centers, Customer Service, Customer Retention, Leadership Development, Performance Management, Process Improvement, CRM, Cross-functional Team..., Situational Leadership, Technical Support
Education
Ashford University 2010 — 2013
Bachelor of Arts (B.A.), Human Resource Management
Robert Morris College 2001 — 2003
Associate of Science (AS), Business Administration and Management, General
U.S. Cellular 2012 - Present
U.S. Cellular January 2004 - September 2012
U.S. Cellular September 2002 - January 2004
Skills
Wireless, Cellular Communications, Customer Retention, Customer Satisfaction, Retail Sales, Store Management, Sales Operations, Retail, Customer Experience, Quotas, Sales, Direct Sales, Management, Cold Calling, Leadership, Coaching, Business Development, Hiring, Solution Selling
Education
University of Phoenix 2013 — 2015
Master's Degree, Management
Columbia College 2009 — 2013
Bachelor's Degree, Business Administration and Management, General
Rock Valley College
Associate of Arts (A.A.), Business Administration and Management, General
First Call Resolution, LLC September 2010 - August 2014
FTD March 2010 - September 2010
Charter Communications February 2007 - March 2010
U.S. Cellular June 2000 - November 2005
Skills
Call Centers, Customer Service, Vendor Management, Telecommunications, Customer Satisfaction, Team Leadership, Account Management, Customer Experience, Leadership, Management, Project Management, Technical Support, New Business Development, Sales, Employee Training, Troubleshooting, Coaching, Process Improvement, Training, Microsoft Office, Wireless, Outsourcing, Performance Management, VoIP, Recruiting, Team Management, Customer Retention, CRM, Time Management, Team Building, Quality Assurance, Strategic Negotiations
Education
Rogue Community College
Comcast August 2014 - Present
U.S. Cellular October 2013 - March 2014
Charter Communications January 2010 - October 2013
Taco Bell June 2006 - May 2010
Tween Brands November 2008 - September 2009
Skills
Telecommunications, VoIP, Wireless, Broadband, IP, Telephony, Ethernet, MPLS, Troubleshooting, Cisco Technologies, Fiber Optics, Switches, Network Design, TCP/IP, Selling, Networking, WAN, Avaya
Education
Rasmussen College-Minnesota 2007 — 2008
Criminal Justice and Corrections
Coon Rapids High School 2004 — 2008
Unique Weddings and Events June 2006 - Present
U.S. Cellular December 2011 - February 2013
U.S. Cellular December 2011 - February 2013
Career Education Corporation September 2009 - April 2011
Skills
Public Speaking, Risk Management, Event Management, Strategic Planning, Sales, Customer Service, Call Centers, Accounts Payable, Accounts Receivable, individual income tax..., Human Resources, Collections, 10 Key, Data Entry, Event Planning
Education
Robert Morris University - Illinois 2003 — 2006
Bachelor of Applied Science (B.A.Sc.), Business Administration and Management, General
Deloitte August 2011 - Present
Crate & Barrel June 2007 - August 2011
Deloitte December 2007 - September 2008
Robert W. Baird June 2007 - December 2007
U.S. Cellular March 2007 - July 2007
U.S. Equities Realty January 2006 - December 2006
Advocate Illinois Masonic Medical Center September 2001 - December 2005
Skills
Outlook, Training, Accounting, Human Resources, Sales, Access, Marketing, Recruiting, Administrative..., Expense Management, Microsoft Excel, PowerPoint, Customer Service, Finance, Time Management, Executive Level..., Executive Office..., Leadership, Management, Program Management, Event Planning, Microsoft Office
Education
Saint Mary-of-the-Woods College 1986 — 1990
B.A., Political Science
Syracuse University 1988 — 1988
N/A, Semester Abroad, London Centre
MarketSource July 2014 - Present
BDS Marketing April 2014 - July 2014
MarketStar October 2012 - October 2013
Carphil's Help February 1997 - October 2012
Cellular Connection February 2010 - June 2010
Cricket Communications February 2009 - August 2009
T-Mobile September 2007 - April 2008
Verizon Wireless January 2007 - September 2007
AT&T July 2005 - May 2006
U.S. Cellular November 2003 - April 2005
Skills
Account Management, Brand Awareness, Customer Satisfaction, Merchandising, Sales, Training, B2B, Customer Service, Retail, Customer Experience, Cold Calling, Customer Retention, Direct Sales, Event Planning, Product Marketing, Sales Management, Sales Operations, Sales Presentations, Sales Process
Education
Westwood College-Dupage 2007 — 2009
Bachelor of Applied Science (B.A.Sc.), Criminal Justice and Corrections, 3.77 GPA
Robert Morris College 1998 — 1999
Associate's degree, Business Administration and Management, General, 2.5 GPA
U.S. Cellular December 2012 - Present
U.S. Cellular November 2009 - December 2012
SM&P Utility Resources, Inc. February 2009 - November 2009
CenturyTel August 2008 - January 2009
Broadband Solutions July 2005 - August 2008
Quiznos 2002 - 2004
Skills
Telecommunications, Software Installation, Technical Support, Fiber Optics, Optical Fiber, Microsoft Exchange, Broadband, Construction, Customer Service, Facilities Management, Cable Television, Wireless, Wireless Networking, Troubleshooting, Cellular Communications, Sales Operations, Sales Management, Coaching, Android, DSL, T1, Frame Relay, Blackberry, Retail Sales, Retail, Quotas, M2M, Customer Retention
Education
Rasmussen College-Wisconsin 2013 — 2017
Human Resources and Organizational Leadership
Kimberly High School 2000 — 2004
Rasmussen College-Wisconsin
Blackhawk Network March 2015 - Present
University of Phoenix June 2014 - March 2015
McGrath RentCorp April 2013 - June 2014
U. S. Cellular January 2009 - January 2013
U.S. Cellular February 2007 - January 2009
U.S. Cellular September 2006 - February 2007
Kaplan Publishing November 2003 - June 2006
The Dickson Company September 2001 - June 2003
Steiner Electric March 1999 - May 2001
Cummins Onan Northern Illinois January 1996 - March 1999
Skills
Integrated Marketing, Direct Marketing, Marketing Strategy, Digital Marketing, Advertising, Multi-channel Marketing, Marketing Communications, Strategy, B2B Marketing, Cross-functional Team..., Marketing, E-commerce, Mobile Marketing, Customer Acquisition, Email Marketing, Project Management, SEM, Web Analytics, Product Marketing, Marketing Operations, Telecommunications, Segmentation, Interactive Marketing, Lead Generation, Retail, Brand Development..., Advertising Management, B2C marketing, Wireless Marketing, Microsoft Office, MS Project, Product Packaging, Google Analytics, Web Development, Oracle CRM, Content Strategy, A/B Testing, Social Media, Collateral Management, Sales Enablement Tools, SMB Marketing
Education
Saint Xavier University 1998 — 2000
Bachelor's Degree, Business Administration/Marketing, 3.6
Verizon Wireless July 2015 - Present
Palmetto behavioral health July 2014 - Present
Verizon Wireless October 2014 - July 2015
NFI North 2009 - 2014
U.S. Cellular August 2004 - August 2009
Skills
Sales, Mental Health, Sales Management, Supervisory Skills, Staff Supervision, Customer Service
Education
Strayer University 2014 — 2017
Master of Business Administration (MBA), Human Resources Management and Services
Saint Joseph's College 2002 — 2006
Bachelor of Arts (BA), Sociology
U.S. Cellular August 2003 - Present
Harry & David February 2002 - August 2003
Skills
CDMA, Call Centers, Cellular Communications, Customer Experience, Customer Satisfaction, Customer Retention, LTE, Telecommunications, Team Leadership, Wireless, Wireless Networking, Leadership, Cross-functional Team..., Team Building, Process Improvement, Customer Service, Training, Coaching, Sales Operations, Sales Process, Leadership Development, Mobile Devices, Management, Performance Management, Account Management, Retail, Time Management, Vendor Management
Education
Rogue Community College 2002 — 2004
Associate's degree, Business Administration and Management, General
Tulsa Community College
Bachelor's degree, Business, Management, Marketing, and Related Support Services
Tradesmen International August 2015 - Present
U.S. Cellular June 2015 - August 2015
Vertek Solutions, Inc. October 2014 - March 2015
Vertek Solutions, Inc. June 2014 - October 2014
Kentucky Eagle, Inc. May 2013 - May 2014
Hayes Beer Distributing Co June 2010 - August 2013
Lonestar Steakhouse October 2008 - June 2010
Harlem Community Center May 2006 - October 2008
Boys & Girls Clubs of America April 2006 - October 2007
Skills
Social Media, Marketing, Public Relations, Media Relations, Event Planning, Marketing Communications, Strategic Communications, Public Speaking, Social Networking, Event Management, Corporate Communications, Facebook, Press Releases, Social Media Marketing, Editing, Internal Communications, Business Strategy, Customer Service, Research, Recruiting
Education
University of Kentucky 2012 — 2014
Bachelor’s degree, Business/Corporate Communications
Rock Valley College 2010 — 2012
Business/Corporate Communications
Rockford Lutheran High School 2008 — 2010
Hononegah High School 2006 — 2008
Insys Therapeutics, Inc. January 2015 - Present
AT&T September 2013 - Present
U.S. Cellular August 2007 - October 2013
U.S. Cellular August 2007 - January 2013
Skills
9 + years of sales..., Strong management skills, Communication Skills, Promotional Marketing, Retail, Sales Process, Management, Sales, Account Management, Sales Management, Customer Experience, Customer Retention, Customer Satisfaction, Customer Service, Microsoft Office, Retail Sales, Wireless
Education
Robert Morris College
Bachelor of Business Administration (BBA), Business, Management, Marketing, and Related Support Services
U.S. Cellular September 2005 - Present
House of Blues March 2004 - May 2005
Alcatel-Lucent August 1998 - April 2003
Skills
Wireless, Cellular Communications, CDMA, LTE, Wireless Networking, 4G, GSM, Microwave, RF Engineering, WiMAX, Wireless Broadband, RF, Telecommunications, 3G, UMTS, EVDO, Computer Network..., VoIP, IP, Troubleshooting, Ethernet, Fiber Optics
Education
Robert Morris College 1990 — 1991
Northwest Bank of Rockford June 2013 - Present
U.S. Cellular August 2012 - Present
U.S. Cellular August 2004 - August 2012
Skills
Operational Support, Operational Efficiency, Communicaitons, Management, Organization, Attentiveness to Detail, Team-oriented, Self-starter, High Achiever, Leadership, Time Management, Sales Reporting, Executive Planning, Contract Management, Project Management, Sales Support Tools, Sales Forecasting, Microsoft Office, Business Objects, Forecasting, Sales Management, Indirect Sales Channels
Education
Rockford College 2006 — 2010
Bachelor of Science (BS), Business Administration with a minor in Accounting
U.S. Cellular March 2015 - Present
U.S. Cellular January 2014 - Present
U.S. Cellular May 2004 - December 2013
Nextel Communications March 1998 - August 2003
Skills
Business Relationship..., Telecommunications, Wireless, Customer Service, Microsoft Office, Highly detail oriented, Highly motivated...
Education
Roane State Community College
U.S. Cellular September 2015 - Present
Tyler Technologies June 2014 - September 2015
Time Warner Cable September 2013 - June 2014
Verizon Wireless June 2011 - June 2013
Preble street resource center March 2010 - December 2012
ATT Mobility September 2007 - June 2011
Shamrock Sports Group June 2010 - September 2010
Skills
Healthcare, Account Management, Customer Service, Customer Relations, Sales Management, Sports Marketing, Business Relationship..., Direct Sales, Marketing, New Business Development, Customer Retention, Sales Operations, Sales Process, Solution Selling, Sales
Education
Saint Joseph's College 2004 — 2008
B.S., Business Management
Moxie Marketing, LLC July 2013 - Present
5 o'clock Marketing Group August 2010 - June 2013
Integra Telecom June 2009 - April 2010
US Cellular April 2004 - April 2009
U.S. Cellular February 2002 - April 2004
Sprint May 2000 - February 2002
KTVL CH-10 April 1993 - May 2000
Skills
B2B, Direct Sales, Account Management, Sales Management, Team Leadership, Budgets
Education
San Jose State University 1985 — 1990
B.A., Radio-Television-Film, Broadcast-Journalism
PrivateCommunities.com September 2012 - Present
CDC Publishing April 2010 - September 2012
CDC Publishing October 2006 - April 2010
CDC Publishing May 2002 - October 2006
Arrow Communications 1999 - 2002
U.S. Cellular 1994 - 1999
Skills
Lead Generation, Sales, Marketing Strategy, Social Media Marketing, Marketing, Sales Management, Customer Retention, Advertising, CRM, Leadership, Online Marketing, Sales Process, Salesforce.com, Email Marketing, Strategy, Account Management, Management, Retail, SEO, Business Development, Online Advertising, B2B, Direct Marketing, New Business Development, Customer Service, Negotiation, SEM, Sales Operations, Social Media, Contract Negotiation, Selling, Team Building, Solution Selling, Marketing Management, Customer Lifecycle..., Digital Marketing, Direct Sales, Cold Calling, Strategic Partnerships, Social Networking, Sales Presentations, Trade Shows, Marketing Communications, Real Estate Marketing, Search Engine Ranking, Long-term Customer..., Client Retention..., Building Customer...
Education
Indian River State College
Bachelor of Science (BS), Organizational Management, Currently Enrolled
Saint Johns River State College
Associate of Arts (AA), Liberal Arts and Sciences/Liberal Studies
U.S. Cellular October 2014 - Present
U.S. Cellular November 2010 - Present
Skills
Direct Sales, Cold Calling, Sales Process, Mobile Devices, LTE, Sales, Retail Sales, Wireless Networking, B2B, Account Management, Customer Service, Sales Presentations, Cellular Communications, Quotas, Wireless, Mobile Technology, Customer Experience, Telecommunications, Customer Retention, Sales Operations, Customer Satisfaction, Solution Selling, Sales Management, Mobile Communications, 4G, Call Centers, Team Leadership
Education
Rasmussen College-Illinois
U.S. Cellular 2006 - 2013
Skills
Software Documentation, Analysis, Performance Management, Coaching, Time Management, Customer Service, Teamwork, Negotiation, Call Centers, Customer Retention, Customer Satisfaction, Customer Experience, Inventory Management, Telecommunications
Education
Robert Morris College 1999 — 2001
Associate of Science (A.S.), Business Administration and Management, General
U.S. Cellular May 2012 - March 2015
U.S. Cellular November 2004 - May 2012
Quality Cellular October 2002 - October 2004
Rockford Country Club February 2002 - October 2002
West Corporation March 2000 - March 2002
Skills
Training, Sales, Leadership, Customer Service, Management, Customer Retention, Wireless, Direct Sales, Customer Experience, Retail, Cold Calling, Sales Operations, Quotas, Customer Satisfaction, Sales Management, Team Building
Education
University of Phoenix 2011 — 2013
Master of Business Administration (MBA), Marketing
University of Phoenix 2011 — 2013
MBA, Marketing
Auburn High
Rockford University
Bachelor of Science, Management Studies
Verizon March 2014 - Present
Direct Energy January 2013 - Present
Direct Energy May 2012 - Present
West Corporation September 2011 - May 2012
U.S. Cellular May 2006 - February 2011
Lynwood Baptist Church July 2005 - May 2006
SBC Communications July 2003 - July 2005
SBC Communications April 2000 - July 2003
Skills
Team Building, Classroom, Program Development, Return on Investment, Instructional Design, Leadership Development, Coaching, ADDIE, Captivate, Needs Analysis, Training Delivery, E-Learning, Learning Management..., Talent Management, Leadership, Performance Management, Sales, Interviews, Training, Management, Program Management, Employee Engagement, Workshop Facilitation, Instructor-led Training, Employee Training, Call Centers, Blended Learning, Learning Management, Performance Consulting, Organizational..., Career Development, Performance Improvement, SnagIt, Organizational...
Education
Roosevelt University 2010 — 2011
Master of Arts, Training & Development
Central Missouri State University 1992 — 1995
Master of Arts, Theatre
Southeast Missouri State University 1985 — 1991
Bachelor of Arts, Theatre
U.S. Cellular May 2014 - Present
U.S. Cellular August 2000 - May 2014
Skills
CDMA, Cellular Communications, Wireless, LTE, CCENT, CCNA, CCNP, Troubleshooting, Telecommunications, Switches, Wireless Networking, Electrical Engineering, Electronics Repair, Microwave, Cisco Routers, Cisco IOS, Catalyst Switches, Router Configuration, Routing Protocols, HSRP, Network Design, 4G, RF, WiMAX, CDMA2000, Network Engineering, WAN, T1, Computer Network..., EVDO, WiFi
Education
Rock Valley College 2011 — 2015
Network Security
U.S. Cellular June 2011 - February 2014
SmartTouch Mobile, Inc January 2008 - May 2010
Texas Instruments, Inc November 2003 - October 2007
Qualcomm October 1992 - November 2003
Skills
Teamwork, Technical Recruiting, Management, Training, Quality Assurance, Software Documentation, Project Planning, SharePoint, Start-ups, Team Management, Manufacturing, Budgets, Risk Management, Analysis, Negotiation, Engineering, Outsourcing, Six Sigma, Time Management, Process Improvement, Outlook, Strategy
Education
San Diego State University-California State University
BA, Liberal Arts & Sciences
Watermark education
HAVI Global Solutions December 2013 - Present
U.S. Cellular June 2013 - December 2013
US Cellular July 2000 - June 2013
PrimeCo Personal Communications 1996 - 2001
CellularOne, Inc. 1993 - 1996
Skills
Telecommunications, Software Development, ITIL, Business Analysis, Integration, Process Improvement, SDLC, Wireless, Troubleshooting, Vendor Management, Project Management, SQL, Solution Architecture, Team Leadership, Unix, System Architecture, Product Management, Software Project..., LTE, SharePoint, Requirements Analysis, Agile Methodologies, Databases, Visio, Oracle, Requirements Gathering, Enterprise Architecture, Program Management, Testing, BMC Remedy, Scrum, Business Process, PL/SQL, Agile Project Management, Microsoft SQL Server, CDMA, ETL, Lean IT, Cross-functional Team...
Education
Roosevelt University 2000 — 2003
Bachelor of Arts (B.A.), Computer Science
Comcast Cable October 2013 - Present
U.S. Cellular August 2011 - May 2013
Exelon March 2006 - September 2009
T-Mobile January 2001 - June 2006
Skills
New Business Development, Business Development, Account Management, Building Relationships, Marketing Strategy, Consultative Sales..., Strategic Planning, Business Analysis, Retail, Cold Calling, Management, Customer Service, Wireless, Sales, Telecommunications, Team Leadership, Leadership, Public Speaking, Team Building, Telephony, Training
Education
Robert Morris University - Illinois 2011 — 2013
Bachelor of Business Administration (B.B.A.), Business, Management, Marketing, and Related Support Services
U.S. Cellular September 2010 - Present
Official Sun Tan City May 2009 - February 2012
Loving Care Day Care July 2004 - April 2009
Skills
Cellular Communications, Wireless, Quotas, Customer Retention, 4G, CDMA, M2M, Sales Operations, Direct Sales, Cold Calling, Sales Process, Telecommunications, Mobile Devices, Customer Satisfaction, Customer Experience, EVDO, LTE, Wireless Broadband, Mobile Technology, Sales, Call Centers
Education
Roanoke College 2006 — 2010
Bachelor of Science (B.S.), Psychology
Salem High School 2001 — 2006
U.S. Cellular October 2008 - January 2015
Skills
Retail, Sales, Cellular Communications, Customer Experience, Retail Sales, Inventory Management, Customer Service, Telecommunications, Inventory Control, Microsoft Excel, Outlook, Mobile Devices, CDMA, Microsoft Word, Wireless, Microsoft Office, Sales Operations, Customer Retention, Customer Satisfaction, Quotas, Call Centers, M2M, Sales Process, Cold Calling, 4G, Direct Sales
Education
Moraine Park Technical College 2011 — 2014
Associate's degree, Business Management and Supervision
Moraine Park Technical College 2004 — 2007
Associates Degree, Accounting
Ripon College
Joink LLC May 2013 - Present
Joink LLC September 2012 - May 2013
Logo Connxtion July 2011 - September 2012
SVCS & Southwest Parke School Corp. November 2005 - May 2012
Ditzler Orchard August 2002 - November 2009
YMCA of Terre Haute 1994 - 1999
Cellular One May 1995 - March 1996
Manpower Terre Haute December 1994 - May 1995
U.S. Cellular 1991 - 1994
Trinity Industries 1989 - 1991
Skills
Inventory Control, Cisco Technologies, Customer Service, Shipping, Distribution Center..., Sales, Invoicing, Access, Troubleshooting, Databases, Call Centers, Computer Hardware, Disaster Recovery, Process Improvement, Problem Solving, Team Building, Training, Social Media Marketing, Social Media
Education
Sam Houston State University 1985 — 1989
Bachelor of Science (BS), Mathematics
Nouveau Eyewear September 2010 - Present
U.S. Cellular May 1996 - July 1999
Education
University of Tennessee-Knoxville 1990 — 1992
Bachelor of Arts (BA), Economics/Business
Roane State Community College 1987 — 1989
Associate of Science (AS), Business Administration and Management, General
U.S. Cellular April 2013 - Present
US Cellular June 2009 - Present
Westell June 2006 - June 2009
USRobotics April 1994 - June 2006
Skills
Product Management, Wireless, Product Marketing, Mobile Devices, Telecommunications, Cross-functional Team...
Education
Roosevelt University
Creative Channel Retail March 2014 - Present
MarketStar February 2013 - October 2013
Sky High Sports July 2011 - February 2013
U.S. Cellular January 2007 - June 2011
Fusion Radio Chicago May 2003 - December 2009
Target Corporation October 2002 - January 2006
Skills
Sales, Customer Service, Inventory Control, Recruiting, Management, Event Planning, Public Speaking, Currency, Organization, Loss Prevention, Inventory Management, Customer Satisfaction, Retail, Store Management, Customer Retention, Marketing, Training, Leadership, Time Management, Hiring, Sales Management, Team Building, Salesforce.com, Microsoft Office, Customer Experience, Merchandising, Marketing Strategy, Direct Sales, Account Management, Team Leadership, Pricing, Retail Sales, Employee Training, Market Planning, Sales Operations, Event Management, Budgets, Selling, Product Marketing, Solution Selling, Product Development, Sales Presentations, Brand Awareness
Education
Robert Morris College 2004 — 2007
Bachelors in Business Management, Business
Manheim Auctions December 2014 - Present
Office of the Chapter 13 Trustee January 2011 - July 2014
U.S. Cellular October 2007 - July 2009
LaSalle Bank October 2004 - April 2006
Skills
Westlaw, Legal Research, Legal Writing, Bankruptcy, Courts, Lexis, Legal Assistance, Hearings, Legal Documents, Litigation, Civil Litigation, Pleadings, Commercial Litigation, Family Law, Trials, Motions, Customer Service, PACER
Education
Robert Morris College 2008 — 2010
Spelman College 1998 — 2000
Political Science and Government
U.S. Cellular September 2014 - Present
Peak Fitness April 2013 - Present
AT&T January 2014 - September 2014
U.S. Cellular October 2009 - January 2014
Dr Deppe DDS March 2007 - April 2009
American TV July 2001 - January 2007
Skills
Direct Sales, Cellular Communications, Customer Retention, Sales Operations, Wireless, Account Management, Customer Experience, Customer Satisfaction, Customer Service, Networking, Product Marketing, Retail, Retail Sales, Sales, Sales Management, Telecommunications
Education
Rock Valley College 2001 — 2003
U.S. Cellular May 2004 - Present
Associated Bank June 1997 - May 2004
Skills
M2M, Microwave, Direct Sales, Customer Satisfaction, Wireless Broadband, T1, Wireless Networking, Mobile Devices, WiMAX, RF, Mobile Telephony, Broadband, Indirect Channel Sales, VoIP, Long Distance, Deal Closure, MPLS, Ethernet, SIP, UMTS, Wireless, Customer Service
Education
Rasmussen College-Wisconsin 2012 — 2014
Associates Degree, Business Administration and Management, General
Gibraltar Area School 1987 — 1999
Premier Protection & Investigations April 2015 - Present
Sitel April 2014 - Present
Answer Financial August 2013 - April 2014
AT&T April 2010 - August 2013
U.S. Cellular July 2007 - December 2009
BellSouth & NBC News April 2006 - July 2007
FedEx April 2004 - April 2006
AT&T January 2000 - January 2004
Skills
Mobile Devices, Wireless, Telecommunications, Direct Sales, Sales, VoIP, Telephony, Team Building, Call Centers, Customer Retention, Customer Service, Managed Services, Customer Experience, Broadband, DSL, Cellular Communications, M2M, Team Management, Technical Support, Troubleshooting, Training, Customer Satisfaction, T1, Process Improvement, Solution Selling, Unified Communications, Team Leadership, IP, MPLS, Vendor Management, Co-location
Education
Richland Community College 2000 — 2001
Tyler Junior College 1982 — 1984
U.S. Cellular April 2015 - Present
U.S. Cellular March 2014 - Present
Transunion - Chicago March 2011 - Present
TransUnion June 2006 - March 2011
TransUnion November 2004 - June 2006
Skills
Vendor Management, Forecasting, Relationship Management, Strategic Planning, Project Management, Negotiation, PeopleSoft, Credit, Financial Services, Customer Service, Outsourcing, Account Management, Analysis, Budgets, Business Analysis, Business Planning, Leadership, Management, Market Research, Operations Management, Process Improvement, Product Management, Program Management, Project Planning, Strategy, Visio
Education
Roosevelt University 2008 — 2010
Master of Science, Integrated Marketing Communication
Loyola University Chicago 2000 — 2003
Bachelor of Science, Marketing Communication
US Foods August 2015 - Present
US Foods April 2013 - Present
U.S. Cellular December 2010 - April 2013
U.S. Cellular September 2007 - August 2010
U.S. Cellular January 2006 - September 2007
FurstPerson March 2005 - December 2005
FurstStaffing January 2002 - February 2005
FurstStaffing November 1999 - January 2002
Skills
Talent Acquisition, Applicant Tracking..., Career Development, College Recruiting, Full-cycle Recruiting, Employee Relations, Interviewing, Hiring, Performance Management, Employee Engagement, Resume Writing, Vendor Management, Coaching, Team Building, Recruitment/Retention, Mentoring, Interviews, SDLC, Recruiting, Leadership, Thought Leadership, Sourcing, Human Resources, Program Management, Management, Telecommunications, Internet Recruiting, Onboarding, Strategy, Talent Management, Customer Retention, Sales Operations, Training, Contract Recruitment, Process Improvement, Taleo, Leadership Development, Employer Branding, Sales, Staffing Services, Executive Search, Temporary Placement, Call Centers, Job Fairs, Screening Resumes, Cold Calling, Time Management, Payroll, Screening, Employee Benefits
Education
Rock Valley College
Associate's Degree, Liberal Arts and Sciences/Liberal Studies
Western Illinois University
Bachelor's, Law Enforcement and Justice Administration & Sociology
U.S. Cellular January 2014 - Present
Towers Watson February 2009 - December 2013
Hay Group August 2007 - February 2009
Towers Perrin-ISR 2003 - 2007
Skills
HR Consulting, Project Management, Market Research, Data Analysis, Public Speaking, Strategic Thinking, Budgets, Training, Management, Customer Service, Workshops, Logistics, Exit Surveys, Employee Engagement, Talent Management, Change Management, Organizational..., Organizational..., Interviews, Leadership, Project Planning, Performance Management, Management Consulting, Proposal Writing, Leadership Development, Organizational Design, Consulting, Strategy, Human Resources, Program Management, Business Analysis, Analysis, Coaching, Sales, CRM, Business Strategy, Microsoft Office, Process Improvement
Education
Rutgers, The State University of New Jersey-New Brunswick 1999 — 2003
BA, Sociogy
Office Depot August 2014 - Present
T-Mobile USA June 2012 - March 2014
The Home Depot October 2011 - June 2012
U.S. Cellular 2004 - July 2010
MONTGOMERY WARD, LLC (Wards) 1995 - 2002
Thrifty Corp 1984 - 1995
Thrifty Corp 1980 - 1984
Skills
Cross-functional Team..., Leadership, Management, Customer Satisfaction, Change Management, Retail, Leadership Development, Sales, Coaching, Strategic Planning, Selling, Time Management, Customer Experience, Customer Retention, Store Management, Team Leadership, Inventory Control, Team Building, Customer Service, Inventory Management, People Development, P&L Management, Operational Excellence
Education
San Diego State University-California State University
Mathematics
KSB Hospital December 2014 - January 2015
Asurion October 2012 - June 2014
Clarity Consultants September 2011 - December 2011
U.S. Cellular November 2009 - September 2010
Sprint Nextel 1996 - 2009
Commnet Wireless 1994 - 1996
Fred Schmid June 1990 - January 1994
Skills
TCP/IP, Crystal Reports, Remote Troubleshooting, Customer Satisfaction, Networking, Windows, Customer Service, iDEN, Wireless, Wireless Networking, Process Improvement, 4G, Leadership, Training, Troubleshooting, Cellular Communications, Telecommunications, VoIP, Mobile Devices, CDMA, Testing, LTE, WiMAX, Computer Network..., Technical Support, Call Centers, Switches, Customer Experience, Network Design, EVDO, Vendor Management, 3G, System Deployment, Mobile Technology, Ethernet, IP, Mobile Communications
Education
Rock Valley College 2011 — 2011
CCNA
University of Phoenix 2008 — 2010
Information Technologies
InfoVision February 2015 - Present
Weiser Solutions Inc January 2008 - Present
ASAP Solutions Group, LLC March 2010 - November 2014
Lake Shore Associates, Inc. June 2009 - January 2010
Irdeto (now Hansen Technologies) August 2008 - May 2009
U.S. Cellular January 2008 - July 2008
BearingPoint Inc. January 2001 - December 2007
SEMA Group Pty Ltd 2000 - January 2001
LHS Communications Systems Inc. 1998 - 2000
BMW Manufacturing 1996 - 1997
Skills
Integration, Requirements Analysis, Business Analysis, Solution Architecture, CRM, Product Management, Telecommunications, SDLC, Project Management, Business Intelligence, Management Consulting, Testing, Change Management, Management, Analysis, Requirements Gathering, Project Planning, Mobile Devices, Leadership, Service Delivery, Business Development, Business Process, PMO
Education
Rensselaer Polytechnic Institute - The Lally School of Management and Technology 1995 — 1998
Managemenet and Technology MBA, Management Information Systems and Entrepreneurship
Technical University Munich 1989 — 1995
Electrical Engineering and Information Systems (Dipl. Ing. / Masters), Automation and Control Systems
Universidade Federal de Santa Catarina 1987 — 1989
Electrical Engineering
Avanti Hospitality, llc March 2014 - Present
MotelMan Management and Receivership LLC May 2008 - Present
Alexander Lake Lodge October 2010 - Present
Affordable Inns July 2008 - May 2015
International Isotopes, Inc. May 2003 - April 2008
U.S. Cellular May 2002 - May 2003
United States Navy April 1983 - April 1987
Skills
Brand Development, Website Development, Marketing Management, MS Project, Project Planning, Operations Management, Sales Management, Technical Writing, Procedure Development, Revenue Cycle Management, Account Management, Event Management, Strategy, Public Relations, Management, Business Planning, Marketing, Marketing Communications, Sales, Entrepreneurship, Social Media Marketing
Education
Saint Leo University
BA
Villanova University
Project Management
Citizens Bank September 2015 - Present
RSA Medical September 2013 - May 2015
Xerox January 2013 - September 2013
U.S. Cellular March 2006 - December 2012
The Horace Mann Companies March 2002 - August 2006
Skills
Human Resources, Training, Talent Acquisition, Performance Management, Interviews, Leadership, Call Centers, Customer Service, Job Fairs, Research, Customer Retention, Customer Experience, Customer Satisfaction, Cellular Communications, Wireless, Telecommunications, Employee Relations, Cross-functional Team..., Leadership Development
Education
Roosevelt University 2007 — 2009
Master of Business Administration (M.B.A.), Human Resources Management/Personnel Administration, General
Tennessee State University 1997 — 2001
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
jdtmedia.net August 2010 - Present
U.S. Cellular January 2006 - July 2010
TDS Metrocom July 2000 - January 2006
Motorola September 1994 - August 1999
U.S. Navy April 1989 - July 1994
Skills
Telecommunications, RF, Troubleshooting, Cellular Communications, Microwave, Wireless Networking, Routers, IP, Technical Writing, Online Publishing, Field Service..., Leadership, T1, Testing, Wireless, Electronics, VoIP, Optical Fiber
Education
U.S. Navy Advanced Electronics Technician School
Rock Valley College
University of Phoenix
Technical and Corporate Training
American Council on Education
George Dewey Sr. High School (DOD)
U.S. Cellular September 2015 - Present
Sears Holdings Corporation July 2011 - January 2015
Peterson Technology Partners December 2010 - July 2011
Walgreens July 2008 - December 2010
Discover Card February 2008 - July 2008
Discover Financial Services 2008 - 2008
Washington Mutual November 2005 - December 2007
HSBC January 2000 - November 2005
HSBC Technology & Services 2000 - 2005
Skills
Process Improvement, Project Management, PMO, SDLC, Project Portfolio..., Requirements Analysis, Project Planning, Management, Change Management, Business Analysis, Visio, Software Project..., IT Strategy, Governance, Vendor Management, Training Delivery, Employee Training, Training, Business Process..., PMP, Program Management, CRM, Management Consulting, Resource Management, Requirements Gathering, MS Project, Training & Development, PMO Gate Governance, Organizational Change..., Strategy Planning, Microsoft Project, Strategic Planning
Education
PMI 2005 — 2005
Certification, PMP
Roosevelt University 1988 — 2003
Bachelor's, Communications
Applus+ Technologies April 2011 - Present
Literacy Connection January 2011 - Present
U.S. Cellular March 2007 - October 2010
U.S. Cellular March 2005 - March 2007
U.S. Cellular March 2004 - March 2005
U.S. Cellular March 2003 - March 2004
U.S. Cellular March 2002 - March 2003
Sears Holdings Corporation January 1996 - November 2001
Sears Holdings Corporation January 1996 - November 2001
Sears Holdings Corporation January 1996 - 2001
Skills
Onboarding, Performance Management, Employee Training, HRIS, Human Resources, Leadership Development, Vendor Management, FMLA, Leadership, Recruiting, Customer Service, Sales Operations, Talent Acquisition, Customer Retention, Training, HR Policies, Management, Customer Satisfaction, Sales Management, Sales, Retail, Organizational..., Cross-functional Team..., Employee Benefits, Benefits Administration, Deferred Compensation, Program Management, Payroll, Strategy, Interviews, Project Planning, Policy, Change Management, New Hire Orientations, ADP Payroll, Succession Planning, Time Management, Conflict Resolution, Team Leadership, Hiring, Employee Engagement, Workforce Planning, Talent Management, PeopleSoft, Labor Relations, Process Improvement, Organizational..., College Recruiting, HR Consulting, Applicant Tracking...
Education
Roosevelt University 2005 — 2008
MSHRM, Master of Human Resource Management
Roosevelt University 2000 — 2004
BGS, Major: Psychology Minor: Human Resources
Geneva High School
Geneva High School
CNA Insurance July 2015 - Present
Enlivant February 2014 - July 2015
Kellogg Company January 2012 - January 2014
The Wellington Group Inc. April 2011 - December 2011
Wireless Vision, LLC June 2010 - April 2011
U.S. Cellular November 2006 - 2010
Careerbuilder.com September 2005 - November 2006
Walgreens April 2000 - September 2005
Technisource April 1997 - April 1999
Skills
Recruiting, Talent Acquisition, Leadership, Management, Technical Recruiting, Applicant Tracking..., Human Resources, Strategic Sourcing, Talent Management, Contract Negotiation, Sourcing, Program Management, Training, Leadership Development, Onboarding, Vendor Management, Taleo, Interviews, Job Fairs, Internet Recruiting, Screening Resumes, Temporary Placement, Employee Relations, Workforce Planning, Performance Management, Cold Calling, Benefits Negotiation, Hiring, Resume Writing, HRIS, Contract Recruitment
Education
Ripon College 1992 — 1996
BA, History, Theatre
salesforce.com August 2014 - Present
emedia February 2011 - August 2014
Bevill Edge Consulting, LLC January 2010 - June 2013
GlobalSchool LLC April 2011 - April 2012
Intermatic July 2010 - March 2011
Intermatic August 2009 - July 2010
Intermatic May 2008 - August 2009
Intermatic, Inc. June 2007 - May 2008
JP Morgan Chase October 2006 - June 2007
U.S. Cellular May 2004 - October 2006
Skills
Web Design, Web Development, Project Management, Email Marketing, Online Advertising, Lead Generation, Web Content Management, SEO, Product Management, CSS, Agile Project Management, Product Development, Marketing, Microsoft Office, Web Analytics, E-commerce, B2B Marketing, SEM, Social Media, Strategic Planning, Product Marketing, Social Networking, Analytics, Advertising, Marketing Strategy, User Experience, Salesforce.com
Education
Rockford College 1997 — 2004
BS, Psychology, Business Administration
Readerlink Distribution Services, LLC April 2009 - Present
Levy Home Entertainment July 1999 - April 2009
Levy Home Entertainment April 1997 - July 1999
U.S. Cellular December 1993 - April 1997
Skills
Accounts Receivable, Accounts Payable, Accounting, Microsoft Dynamics SL, QuickBooks, Invoicing, Great Plains Software, Year-end Close, Accruals, Inventory Management, FRx, Monthly Close, Forecasting, Journal Entries, 15, Fixed Asset Management, Accpac, Cash Receipts, Fixed Assets, Cash Flow Forecasting, Financial Statements, Ledger, Year End Accounts, Balance, Petty Cash, G/L Reconciliations
Education
Roosevelt University
Bachelor of Applied Science (B.A.Sc.), Accounting
Robert Morris University
Associate of Science (A.S.), Accounting and Finance
U.S. Cellular May 2015 - Present
Samsung Telecommunications America October 2013 - November 2014
U.S. Cellular April 2011 - October 2013
Verizon June 2008 - April 2011
AT&T Mobility October 2007 - June 2008
Sears, Roebuck and Co. June 2005 - October 2007
Skills
Quotas, Customer Retention, Wireless, Cellular Communications, Customer Satisfaction, Cold Calling, Sales Operations, Sales Process, Direct Sales, Customer Experience, Retail Sales, Call Center, Telecommunications, Sales, Sales Management, Coaching, Development Coaching, Sales Growth, Selling Skills, Solution Selling, Selling, B2B, Account Management, Mobile Devices, Salesforce.com, Sales Presentations, 4G, CDMA, Cross-functional Team..., Retail, Strategic Partnerships, P&L, P&L Management, M2M, Leadership, Wireless Broadband, Call Centers, Team Building, Team Leadership, Management
Education
University of Oklahoma 2012 — 2015
Administration Leadership, Administrative Leadership
Rose State College 2010 — 2012
Associate of Arts (A.A.), Enterprise Development
Tecumseh High School 2003 — 2007
High School Diploma
UniCarriers Americas Corporation July 2015 - Present
Paul Hecker Design Studio January 2012 - Present
PCI - Packaging Coordinators Inc May 2013 - July 2014
U.S. Cellular August 2012 - April 2013
Portrait Innovations March 2011 - March 2013
TruGreen March 2010 - June 2010
Comcast Cable July 2009 - March 2010
U.S. Cellular September 2005 - April 2009
Skills
Graphic Design, Desktop Publishing, Package Design, Package Prototyping, Digital Photography, Illustration, Photoshop, CAD Plotting Table, Large Format Printing, Designing Marketing..., Web Design, Adobe Creative Cloud, Illustrator, InDesign, Dreamweaver, Adobe Muse, Adobe Premiere, Adobe Audition, Logo Design, Typography, Portrait Photography, Photo Manipulation and..., Studio Lighting, Video Editing, Film, Audio Post Production, Avid Media Composer, Pro Tools, HTML 5, CSS3, Adobe Acrobat, OS X, Microsoft Office, Windows 8, QuarkXPress, Graphics, Packaging, Premiere, CSS, Wide Format Printing, Social Media
Education
Rock Valley College 2011 — 2013
Associate of Applied Science (A.A.S.), Mixed Media Production, GPA 3.59, Graphic Design
Verizon Wireless December 2013 - Present
U.S. Cellular August 2009 - December 2013
U.S. Cellular April 2008 - August 2009
Skills
Customer Satisfaction, Wireless, Sales, Cellular Communications, Customer Retention, Direct Sales, Cold Calling, Customer Experience, Quotas, Telecommunications, Sales Process, Sales Operations, Mobile Devices, Retail, Team Leadership, M2M, B2B, Solution Selling, Selling
Education
Robert Morris College 2011 — 2013
Business
Oak Street Health January 2015 - Present
Universal In-Home Service December 2003 - Present
Uber August 2014 - December 2014
Enova International August 2012 - July 2014
Ashley Furniture May 2012 - September 2012
Autocue September 2011 - March 2012
U.S. Cellular February 2011 - September 2011
DeVry University May 2010 - September 2011
The New School January 2010 - May 2010
Sprint Inc January 2009 - January 2010
Skills
Customer Service, Process Scheduler, Accounts Payable, Accounts Receivable, Sales, Customer Retention, Outlook, Recruiting, Networking, Leadership, Coaching, Training, Account Management, Team Building, Teamwork, Management, Call Centers, Troubleshooting, Marketing, Customer Experience, Invoicing, Purchasing, Time Management, Sales Management, B2B, System Administration, Databases, Access, Inventory Management, Team Leadership, Microsoft Excel, Social Networking, Microsoft Word, Telecommunications, Product Management, Process Improvement, Data Analysis, Salesforce.com, CRM, Forecasting
Education
Robert Morris University - Illinois 2015 — 2016
Bachelor of Arts (B.A.)
The University of Memphis 2008 — 2009
Bachelors of Arts, Music Business
Plainfield South High School 2004 — 2008
High School DIploma, Music Business
BChallengeD Productions! 2004 - Present
Broadway In Boston, Charles Playhouse April 2012 - November 2014
RadioShack August 2012 - January 2013
Dara Pro RecordsDakota May 2007 - May 2012
Staples October 2011 - April 2012
Premium Retail Services September 2011 - March 2012
MarketStar (RIM/BlackBerry) July 2011 - November 2011
S.P. Entertainment Inc January 2010 - July 2011
U.S. Cellular December 2007 - October 2009
YUWANA SPORTS BAR & RESTAURANT August 2004 - December 2007
Skills
Event Management, Promotions, Production, Customer Relations, Event Planning, Customer Service, Public Speaking, Sales Management, Retail, Team Building, Marketing, Advertising, Customer Satisfaction, Coaching, Social Media, Sales, Recruiting, Press Releases, Public Relations, Time Management, Training, Budgets, Fundraising, Human Resources, Management, Forecasting, Social Networking, Sponsorship, Analysis, Social Media Marketing, Account Management, Microsoft Office, Entertainment, Leadership, Team Leadership, Theatre, Music, Video, Hiring, Production Management, Film, Sound, Television, Video Production, Inventory Management, Mobile Devices, Sales Operations, Marketing Communications, Editing
Education
Salem State University 1995 — 1999
Monument Regional H.S.Gt 1991 — 1995
Degree
Andy's & Family landscaping January 2000 - Present
U.S. Cellular March 2011 - May 2013
Wireless NOW Inc. June 2009 - May 2011
Champs Sports May 2008 - May 2009
Sprint August 2005 - May 2008
Skills
Multi Tasking, Team Leadership, Sales Management, Customer Service, Client Relations Skills, Listening to customers, Building Relationships, Business Development, Exceed Sales Goals, Post-sale Support, Hands-on Problem Solver, Inventory Control, Product Costing, Production Budgeting
Education
Robert Morris University - Illinois
Associate of Arts (AA), Business Administration and Management, General
U.S. Cellular April 2005 - Present
Enterprise Rent-A-Car August 2000 - April 2004
Skills
Recruiting, Inventory Management, Leadership, Sales Management, Customer Satisfaction, Retail, Marketing Strategy
Education
Rockford University 1996 — 2000
B.S., Mathematics and Business Management
County of El Dorado January 2015 - Present
State Farm Agent May 2014 - January 2015
U.S. Cellular August 2011 - May 2014
AT&T Mobility April 2010 - June 2011
Comcast April 2009 - February 2010
Verizon Wireless March 2005 - March 2009
InterContinental Hotels Group December 2000 - June 2004
Skills
Customer Retention, Wireless, Customer Satisfaction, Telecommunications, Direct Sales, Cellular Communications, Customer Experience, Customer Service, Mobile Technology, Quotas, Retail, Retail Sales, Sales Process, Mobile Devices, 4G, Solution Selling, CDMA, Sales, Salesforce.com, Team Leadership, Customer Engagement, Wireless Networking, Team Building, Inventory Management, Inventory Control, Teamwork, EVDO, Sales Presentations, Outlook, Mobile Communications, Social Media Marketing, Fleet Management, Store Management, Training, Merchandising, Coaching, Strategy, Visual Merchandising, Handsets, TCP/IP, Carriers, Broadband, Smartphones, Leadership Development, LTE, Blackberry, Quota Achievement, Exceeding Quotas, Networking, Customer Acquisition
Education
San Jose State University 1997 — 1999
Calaveras High School 1993 — 1997
High School Diploma, General Studies
FTD December 2014 - Present
Access Media 3 April 2013 - Present
Access Media 3 August 2011 - April 2013
Comcast Cable 2007 - 2009
Comcast Cable 2005 - 2007
U.S. Cellular September 2003 - February 2005
U.S. Cellular 2002 - 2003
MCI Worldcom Wireless 2001 - 2002
Skills
Telecommunications, VoIP, Call Centers, Customer Experience, Wireless, Customer Satisfaction, Solution Selling, WAN, Customer Service, Direct Sales, Troubleshooting, Managed Services, Networking, Vendor Management, Call Center, Cisco Technologies, Unified Communications, Sales, Windows, Customer Retention, Data Entry, Data Analysis, Forecasting, Microsoft Excel
Education
Robert Morris University - Illinois 2005 — 2005
Computer Engineering
Convergys September 2014 - July 2015
Umpqua Bank January 2011 - October 2011
U.S. Cellular September 2007 - February 2011
UMB Bank January 2006 - September 2007
U.S. Bank June 2001 - September 2005
Skills
Outlook, Marketing, Photography, Editing, Teaching, Teamwork, Photoshop, Customer Service, Microsoft Word, PowerPoint, Microsoft Excel, Microsoft Office, Research, Project Planning
Education
Rogue Community College 2013 — 2014
Bachelor of Arts (BA), Industrial and Organizational Psychology
Johnson County Community College 2001 — 2003
U.S. Cellular September 2011 - Present
Kleebs Family Music and Sound LLC August 2011 - Present
St Paul Lutheran Church January 2000 - Present
Kleeb's Music Center October 1984 - November 2011
Fulton Piano and Organ Company Inc. 1981 - October 1984
Fulton Piano and Organ Company Inc. 1980 - 1981
Fulton Piano and Organ Company Inc. 1975 - 1980
Fulton Piano and Organ Company Inc 1972 - 1975
Skills
Customer Service, Customer Satisfaction, Sales, Telecommunications, Inventory Management, Retail, Negotiation, Advertising, Training, Marketing, Team Building, Customer Retention, CRM, Direct Sales, Sales Operations, B2B, Sales Management, Cold Calling, Sales Process, Leadership, Social Networking, Selling, Account Management
Education
Robert Morris University 1971 — 1975
BS Business Administration, Management, Accounting, Business Law, Economics
Seagate Technology April 2015 - Present
U.S. Cellular March 2014 - June 2014
U.S. Cellular March 2007 - June 2014
U.S. Cellular April 2005 - March 2007
U.S. Cellular June 2004 - April 2005
Midland Mortgage Corporation September 2001 - June 2004
Cox Communications February 2001 - September 2001
DIRECTV February 2000 - February 2001
DIRECTV August 1998 - February 2000
Skills
Cellular Communications, Computer Network..., Computer Repair, Organizational Support, Organizational..., Organizational..., Electronics Repair, Sales Operations, Sales Growth, Communication Systems, Sales Management, Technical Writing, Organizational..., IT Operations, IT Strategy, Customer Service, Customer Retention, Customer Experience, Customer Support, Customer Acquisition, Customer Oriented, Associate Development, Association Management, Inventory Management, Inventory Control, Inventory Analysis, Inventory Accuracy, Physical Inventory, Vendor Managed Inventory, Inventory Planning, Direct Sales, Sales Process, Customer Satisfaction, Mobile Devices, Telecommunications, Account Management, Solution Selling, Sales
Education
Rose State College 1998 — 2000
Network and System Administration/Administrator
U.S. Cellular August 2014 - Present
Schwartz Brothers Insurance January 2011 - July 2014
Jimmy John's March 2009 - August 2010
Mid-America Real Estate Corporation May 2008 - March 2009
Joseph Freed and Associates September 2005 - May 2008
Skills
Real Estate, Real Estate Development, Retail, Leases, Negotiation, Due Diligence, Real Estate Transactions, Contract Negotiation, Shopping Centers, Commercial Insurance, Property & Casualty..., Sales, Investments
Education
Roosevelt University 2010 — 2011
MBA, Real Estate
University of Illinois at Urbana-Champaign 2001 — 2005
BS, Speech Communications
Highland Park High School 1997 — 2001
U.S. Cellular September 2013 - Present
U.S. Cellular 2011 - September 2013
Lawson Products March 2010 - October 2011
Lawson Products March 2008 - March 2010
Lawson Products June 2005 - February 2008
Lawson Products October 2004 - May 2005
Skills
Database Marketing, Analytics, Business Intelligence, Process Improvement, Segmentation, Business Analysis, Data Analysis, Data Warehousing, Web Analytics, Product Management, Requirements Analysis, Visio, SDLC, Requirements Gathering, SharePoint, Competitive Analysis, MS Project, Vendor Management, Software Documentation, SQL, Data Modeling, Software Project..., Databases, Management, ETL, Analysis, Predictive Analytics, Cross-functional Team..., E-commerce, Marketing
Education
Roosevelt University 2000 — 2002
MBA, Finance
Roosevelt University 1996 — 2000
BS, Chemistry
McGinnis Consulting Group May 2014 - Present
U. S. Cellular July 2013 - Present
U. S. Cellular August 2011 - July 2013
U.S. Cellular January 2009 - August 2011
US Cellular January 2009 - November 2009
Rockford Park District March 2008 - October 2008
West Corporation August 2006 - March 2008
West Corporation February 2000 - August 2006
West Corporation December 1998 - February 2006
Skills
Coaching, Leadership, Customer Service, Training, Staff Development, Customer Satisfaction, Sales, Instructional Design, Needs Analysis, Leadership Development, Employee Engagement, Organizational..., Performance Management, Conflict Resolution, E-Learning, Program Management, Recruiting, Budgets, Process Improvement, Onboarding, Change Management, Employee Relations, Strategic Planning, HRIS, Public Speaking, Training Delivery, Team Building, Instructor-led Training, Project Management, Team Leadership, Management, Business Development, ADDIE, Employee Training, Time Management, Learning Management..., Call Centers, Workshop Facilitation, Interviews, Vendor Management, Project Planning, Customer Retention, Employee Benefits, Human Resources, Forecasting, Product Management, Organizational..., Customer Experience, Hiring, Sales Management
Education
Coach Training Alliance 2014 — 2014
Certification, Business Coaching
Rockford University 1985 — 1988
BA, English and History
Rock Valley College 1983 — 1985
Assoc, Liberal Arts
Clayton Homes May 2013 - Present
Clayton Homes May 2013 - May 2015
U.S. Cellular August 2010 - June 2013
Clayton Homes January 2007 - August 2010
Skills
Negotiation, Management, Sales Management, Real Estate, Sales, Manufacturing, Investment Properties, Strategic Planning, Customer Service
Education
Roane State Community College 2004 — 2006
U.S. Cellular March 2014 - Present
US CELLULAR 2006 - March 2014
United States Cellular 2000 - 2006
United States Cellular March 1997 - March 2000
Advance Auto Parts June 1992 - March 1997
Skills
CDMA, Wireless Networking, LTE, EVDO, Cellular Communications, Switches, Wireless, Troubleshooting, 4G, Network Engineering, RF Engineering, Roaming, Hardware, Networking, UMTS, Leadership, Vendor Management, Microwave, T1, 3G, Computer Network..., Telecommunications, CDMA2000, Technical Support, RF, GSM, TDMA, VoIP, WiFi, 3GPP, Ethernet, SS7, IP, M2M, Creative Problem Solving, AS400 system, Computer Operations, ITIL Certified, Network Design, Cost Engineering, Teaching, Cost Optimization, Key Performance..., Managing Transition and..., Cable Installation, Teaching and Presenting, HTML, PHP, Android SDK, C++
Education
Rochester Institute of Technology
Certification Program, Telecommunications Management
Virginia Western Community College
Associates, Early Childhood Education and Teaching
JJ Keller & Associates July 2015 - Present
U.S. Cellular May 2014 - July 2015
U.S. Cellular July 2012 - April 2014
U.S. Cellular March 2008 - July 2012
Oakfield School District November 2005 - February 2009
Best Buy March 2007 - March 2008
Skills
Sales, Cellular Communications, Quotas, Wireless, Customer Retention, 4G, CDMA, M2M, Sales Operations, Direct Sales, Sales Process, Customer Experience, Cold Calling, Telecommunications, Customer Satisfaction, Mobile Devices, LTE, Wireless Broadband, Wireless Networking, Mobile Technology, Mobile Communications, Smartphones, Retail
Education
Rasmussen College-Minnesota 2014 — 2015
Bachelor's Degree, Human Resources and Organizational Leadership
UW-Oshkosh 2011 — 2013
Fox Valley Technical College 2009 — 2010
Law Enforcement Recruit Academy, Law Enforcement
UW-Fond du Lac 2006 — 2007
Associate's degree
General Growth Properties January 2015 - Present
General Growth Properties February 2014 - January 2015
General Growth Properties September 2011 - February 2014
Accenture April 2011 - September 2011
BlackLine Consulting September 2008 - April 2011
U.S. Cellular July 2007 - September 2008
U.S. Cellular October 2004 - June 2007
U.S. Cellular October 2001 - October 2004
Motorola June 1997 - October 2001
Skills
ITIL, VMware, Active Directory, SCCM, Microsoft Certified..., Data Center, Disaster Recovery, Virtualization, SAN, Hyper-V, SCOM, System Center Suite, Project Management, Infrastructure, VMware ESX, Security, Servers, Windows Server, Microsoft Technologies, Microsoft Exchange, Vendor Management
Education
Roosevelt University
BA, Telecommunications: Major Business: Minor
Fenwick High School
St. Giles Grammer School
Triton College
U.S. Cellular July 2014 - Present
Hillshire Brands f/k/a Sara Lee Corporation February 2007 - June 2014
CORPTAX, LLC July 2006 - February 2007
Deloitte September 2000 - July 2006
Skills
Information Security..., Security, IT Strategy, Network Security, Active Directory, Firewalls, IT Operations, Enterprise Architecture, Computer Security, Information Security, Cloud Computing, Vendor Management, Sarbanes-Oxley Act, Application Security, eDiscovery, Computer Forensics, Disaster Recovery, IT Audit, Litigation Support, Networking, SharePoint
Education
Roosevelt University 1999 — 2002
BS, Computer Science
Opportunity International Communications Manager, Brand MarketingUS CellularMarch 2003 - June 2005
U.S. Cellular 2000 - 2003
Skills
Leadership, Management, Employee Training, Recruiting, Business Process, Human Resources, Strategic Planning, Policy, Event Planning
Education
Roosevelt University 1993 — 1998
Bachelor of Science (BS), Business/Managerial Economics
U.S. Cellular April 2000 - Present
Levi Strauss & Co. 1988 - 1999
Skills
Contract Negotiation, Marketing Communications, Public Relations, Internal Communications, Media Relations, Strategic Communications, Strategic Planning, Budgets, Corporate Communications, Training, Management, Project Planning, Leadership, Marketing, Project Management, Telecommunications, Cross-functional Team..., Vendor Management, Team Leadership, Customer Satisfaction, Strategy, Account Management
Education
Robert Morris University - Illinois
U.S. Cellular February 2009 - Present
U.S. Cellular January 2004 - February 2009
Cingular Wireless 1999 - 2002
Skills
Cellular Communications, Wireless, Budgets, Program Management, Sales Management, Telecommunications, Sales Operations, Customer Retention, Team Building, Account Management, Cross-functional Team..., Mobile Devices, Leadership, Team Leadership, Customer Satisfaction, Direct Sales, Management, Merchandising, Time Management, Vendor Management
Education
Roosevelt University
BA
Brightstar October 2013 - Present
U.S. Cellular February 2013 - October 2013
U.S. Cellular January 2011 - February 2013
Aon Hewitt October 2008 - January 2011
Hewitt Associates September 2006 - October 2008
Abrasive-Form June 2005 - August 2006
ESCO Corporation January 2003 - June 2006
Howmet September 2000 - August 2002
Skills
Product Management, Leadership, Six Sigma, Project Management, Cross-functional Team..., Data Analysis, Process Improvement, Wireless, Business Process..., Customer Satisfaction, Engineering, Microsoft Office, Product Development, Vendor Management, Supply Chain Management, Continuous Improvement, Program Management, Lean Manufacturing, Management, Manufacturing, Troubleshooting, Integration, Supply Chain, Analysis, Telecommunications
Education
Roosevelt University 2008 — 2012
Master of Science (MS), Mathematics
University of Illinois at Urbana-Champaign 1995 — 2000
BS, Materials Science and Engineering
Allstate September 2006 - August 2015
Morgan Stanley June 2006 - July 2006
JPMorgan Chase & Co. April 2005 - April 2006
Consulting October 2004 - April 2005
U.S. Cellular January 2004 - June 2004
Allstate June 2003 - December 2003
Blue Cross Blue Shield Association November 2002 - May 2003
Idea Integration March 1999 - May 2002
Automated Concepts, Inc October 1988 - February 1999
Skills
Microsoft SQL Server, Systems Analysis, T-SQL, Idea Generation, Fresh Ideas, Problem Solving, XML, SDLC, .NET, UML, ASP.NET, jQuery, C#, TSQL, SSAS, SSIS, Multidimensional...
Education
Roosevelt University 1986 — 1989
MBA
University of Illinois at Chicago 1978 — 1983
Bachelor of Science
FedEx Office December 2014 - Present
Baxter Healthcare July 2013 - July 2014
U.S. Cellular January 2011 - May 2013
US Cellular March 2007 - January 2011
Robert Morris University, Chicago, IL 2004 - 2006
Skills
Internet Recruiting, Talent Management, New Hire Orientations, Performance Management, Onboarding, College Recruiting, Change Management, Applicant Tracking..., Employer Branding, Recruiting, Situational Leadership, Job Fairs, Employee Relations, Organizational..., Leadership Development, Team Building, Training, Employee Benefits, Deferred Compensation, Customer Retention, Coaching, Career Development, Talent Acquisition, Cold Calling, Employee Engagement, Human Resources, Sourcing, Benefits Negotiation, Screening Resumes, Vendor Management, Interviews, Executive Search, Technical Recruiting, Employee Training, Screening, Leadership, Temporary Placement, Workforce Planning, Succession Planning, Taleo, Building Relationships, HRIS, Personnel Management, Hiring, Conflict Resolution, Resume Writing, Benefits Administration, HR Policies, Organizational..., FMLA
Education
National Louis University 2005 — 2007
Masters of Science Management
Robert Morris University - Illinois
Aon Hewitt May 2015 - Present
Right Choice Solutions May 2014 - Present
Malone Staffing October 2013 - 2014
Stafflogix January 2009 - May 2012
U.S. Cellular 1999 - 2004
Episcopal Diocese of East Tennessee August 1996 - February 1999
Brown & Root, Inc March 1972 - 1984
Skills
Employee Relations, Interviews, Recruiting, Sourcing, Talent Acquisition, Technical Recruiting, Temporary Placement, Applicant Tracking...
Education
San Jacinto College
BA, History
Slalom Consulting June 2014 - Present
Slalom Consulting September 2012 - June 2014
U.S. Cellular June 2010 - May 2012
Revenue Analytics June 2009 - May 2010
Accenture July 2006 - February 2009
Accenture July 2006 - February 2009
Rice University August 2003 - July 2005
Skills
Business Strategy, Strategy, Data Analysis, Management Consulting, Project Management, Market Analysis, Program Management, Strategic Planning, Problem Solving, Collaboration, Leadership, Consulting, Management, Cross-functional Team..., Business Process..., Process Improvement, Competitive Analysis, Business Development
Education
Rice University 2002 — 2006
B.A., Managerial Studies and Biochemistry
Suffolk Univeristy- Madrid, Spain Campus 2003 — 2003
Spanish Language and Cultural Immersion Program
Grainger May 2015 - Present
Cable & Wireless Communications December 2014 - May 2015
U.S. Cellular September 2013 - December 2014
U.S. Cellular June 2011 - September 2013
U.S. Cellular April 2010 - June 2011
Enova Financial November 2008 - April 2010
Enova Financial March 2008 - November 2008
Enova Financial May 2007 - March 2008
Skills
SQL, PostgreSQL, Forecasting, Data Analysis, Data Mining, Excel, Process Engineering, Project Planning, Web Analytics, Business Requirements, Product Requirements, Customer Service, Requirements Analysis, Cross-functional Team..., Quality Assurance, Analysis, Customer Experience, Compliance, Process Improvement, Visio, Business Intelligence, Business Process..., MS Project, Analytics, Agile, Product Development, Speech Analytics, Call Intelligence, Google Analytics, Vendor Management, Vendor Relationships, Call Center, Microsoft Excel, Call Centers, Business Analysis, Leadership
Education
Roosevelt University
Bachelors, Political Science
Project Management Academy
Project Management, PMP Prep
U.S. Cellular July 2014 - Present
Cricket Communications August 2012 - June 2014
Cricket Communications June 2010 - August 2012
Evergreen Packaging April 2007 - April 2009
Alltel Wireless January 2000 - January 2007
GTE Wireless May 1990 - June 2000
Skills
Strategic Sourcing, Procurement, Program Management, Supply Chain, Start-ups, Logistics, Product Marketing, Vendor Management, Supply Management, Cross-functional Team..., Contract Negotiation, Supply Chain Management, Integration, Team Building, Leadership, Sales, Management, Process Improvement, Strategy
Education
University of Miami 1994 — 1997
Master of Science
Saint Leo University 1992 — 1993
BA
U.S. Cellular March 2014 - Present
U.S. Cellular December 2013 - March 2014
United Airlines January 2011 - December 2013
HCSC July 2009 - January 2011
Deloitte Touche Tohmatsu,Harrisburg January 2008 - May 2009
Skills
SDLC, SQL, IVR, Requirements Analysis, SOA, Oracle, Java, Genesys Framework, Hibernate, Java Enterprise Edition, .NET, Web Services, Microsoft SQL Server, XML, C#, CTI, Integration, VXML, Call Routing, Genesys Voice Portal, Telecommunications, Call Centers, VoIP, Unix
Education
Saint Joseph's University 2006 — 2007
Masters, Computers science
JNTU 2001 — 2005
Btech, Computers science
n/a January 1991 - Present
AbbVie, Inc. - Collins Consulting September 2011 - September 2013
Paige Personnel Services September 2010 - July 2011
Career Education Corporation September 2005 - March 2010
Advanced Personnel Resources, Inc. January 2003 - August 2005
U.S. Cellular July 1991 - December 2003
Skills
Administrative..., Visio, Management, Lotus Notes, Microsoft Excel, Budgets, PowerPoint, Research, Legal Writing, Wordperfect, Microsoft Office 2007, Notary Public, SAP, Insperity OrgPlus 2012, EIDM, Microsoft Office 2010..., Smart Label printer Pro, Typing at 65 WPM
Education
Moser Business College
Associates Degree
Robert Morris University - Illinois
Associate's Degree, Business/Administration/English
U.S. Cellular April 2014 - Present
U.S. Cellular October 2013 - April 2014
U.S. Cellular March 2005 - September 2013
DIRECTV 2000 - 2005
Skills
Cross-functional Team..., Market Analysis, Customer Acquisition, Customer Retention, Cold Calling, Sales Operations, Hiring, Sales Process, Mobile Devices, Sales, Customer Satisfaction, Telecommunications, Direct Sales, Wireless, Customer Experience, Strategic Planning, Strategy, Leadership, Sales Management, Integrated Marketing, Cellular Communications, Relationship Management, Retail, Digital Media, Recruiting, RFP, Training
Education
San Diego State University-California State University 1995 — 1999
BA, Political Science
Diversified Systems Resources August 2013 - Present
Shefa Scientific October 2011 - Present
U.S. Cellular May 2010 - May 2011
GMTI Geo-Microbial Technologies International September 2000 - May 2006
Skills
Network Administration, Business Development, Coaching, Sales Operations, Strategic Planning, Sales, Testing, Direct Sales, CRM, Telecommunications, Team Leadership
Education
Rogers State University 2012 — 2013
Pursuing B.S., Network and System Administration/Administrator
Rogers State University 2011 — 2011
Network Administration, Computer Science
U.S. Cellular September 2006 - Present
NCO Financial Systems 1998 - 2006
Education
Robert Morris University - Illinois 2002 — 2005
BA, Business Management
U.S. Cellular January 1994 - Present
Skills
College Recruiting, Analysis, Administrative..., Human Resources, Onboarding, Employee Relations, Team Building, Training, Customer Service, Hiring, Leadership, Outlook, Management, Recruiting, Team Leadership, Marketing, Leadership Development, Coaching, Strategic Planning, Call Centers, Cold Calling, Interviews, Customer Satisfaction, Employee Training, Applicant Tracking..., Vendor Management, Sales, Customer Retention, Inventory Management, Talent Acquisition, Time Management, Account Management, Organizational..., Diversity & Inclusion, Talent Management, Workforce Planning, Temporary Placement, Telecommunications, Customer Experience, Sales Operations, Sales Process, Wireless
Education
Riverside City College 1983 — 1986
NA, General
Franklin Pierce University
Business Management
Checkered Past January 2011 - Present
Medical Assisting Externship (160 Hours) Occupational Health Systems November 2011 - February 2012
U.S. Cellular February 2006 - August 2010
U.S. Cellular February 2006 - August 2010
SunTrust Bank July 2003 - December 2005
Education
National College of Business and Technology 2010 — 2012
Associate, Medical Assisting, Medical
National College of Business & Technology
Associate of Science, Medical Assisting
Roane State Community College 2005 — 2007
Associate, Business Management
Roane State Community College
Associate Contemporary, Management
Maryville High School 1994 — 1998
Diploma, General
AT&T Mobility July 2013 - Present
U.S. Cellular November 2009 - Present
Vantage Credit Union June 2009 - October 2009
Dave Mungenast St. Louis Honda October 2003 - June 2009
Skills
Customer Service, Wireless, Sales, Personal Development, Exceeding Quotas, Microsoft Technologies, B2B, Troubleshooting, Cash Handling Experience, Consultants, Quotas, Supervisory Skills, Highly detail oriented, Reliability, Competitive, Hands-on Training, Motivated self-starter, Consulting, Referrals, Cross Selling, Android, Windows, Google Apps, Cellular Communications, Customer Experience, Customer Retention, Sales Process, Selling
Education
Saint Louis Community College-Meramec 2005 — 2012
Business Administration and Management, General
Webster University 2004 — 2005
Business Administration and Management, General
Lutheran High School South 2000 — 2004
High School Diploma
Aurora Health Care August 2014 - Present
ManpowerGroup November 2010 - May 2014
T-Mobile February 2008 - April 2009
U.S. Cellular May 2002 - February 2008
Skills
Technical Support, Help Desk Support, Windows 7, Computer Hardware, Troubleshooting, XP, Customer Service
Education
Ripon College
BA, Combined Foreign Languages, German
University of Chicago Medical Center July 2011 - Present
U.S. Cellular 2010 - August 2011
Enesco 1998 - 2006
Tripar International, Inc. 1994 - 1998
Skills
Customer Service, Training, Call Centers, Management, Customer Satisfaction, Leadership
Education
Robert Morris College 2008 — 2010
B.A., Business Management
LifeFitness August 2009 - Present
Life Fitness March 2007 - Present
U.S. Cellular November 2005 - June 2007
Education
Robert Morris College 2001 — 2004
Bachelor's degree, Computer Systems Networking and Telecommunications, A, B
U.S. Cellular 2010 - 2012
U.S. Cellular 2003 - 2010
Monterey's Tex-Mex 2001 - 2003
Skills
Able To Multi-task, Microsoft Office 2007, WMS, Problem Solving, Organizing, Attention To Detail, Time Management, Customer Satisfaction, Microsoft Excel, Warehouse Management, Quality Assurance, Accounting, SAP
Education
Rogers State University
Tulsa Community College
Business Administration
US Cellular-Answer Wireless 2009 - 2010
U.S. Cellular April 2007 - March 2009
U.S. Cellular January 2006 - April 2007
Education
Roosevelt University 2008 — 2010
Master's degree, Human Resources Management/Personnel Administration, General, 3.3 GPA 2010
U.S. Cellular September 1998 - Present
Skills
Telecommunications, Vendor Management, Cellular Communications, Cross-functional Team..., CDMA, Project Planning, Leadership, Integration, Customer Retention, Wireless, Customer Experience, Mobile Devices, Product Management, Call Centers, Sales Operations
Education
Roosevelt University
Rogers State University October 2013 - Present
Arvest Bank May 2013 - September 2013
State Farm Insurance 2007 - 2008
U.S. Cellular August 2005 - August 2006
Skills
Management, Customer Service, Invoicing, Sales, Banking, Academic Advising, Time Management, Customer Satisfaction, Marketing
Education
Rogers State University 2008 — 2012
Bachelor of Science (BS), Business Administration and Management, General
Rogers State University 2009 — 2011
Associate of Arts (AA), Business Administration and Management, General
Pryor High School
Verizon Wireless (Worldwide Wireless) December 2013 - Present
U.S. Cellular December 2006 - December 2013
U.S. Cellular June 2004 - December 2006
U.S. Cellular June 2002 - June 2004
U.S. Cellular September 2000 - June 2002
Skills
Microsoft Office, Revenue Assurance, Telecommunications, NetMeeting, Billing Systems, Project Management, Analysis Reports, User Acceptance Testing, Visio, Curriculum Development, Access, Training, Call Centers
Education
University of Phoenix
Bachelor' of Science, Business and Finance
University of Phoenix
Associate of Arts (A.A.), Business Management and Finance
Rogers State University 1987 — 1998
Busniess Management
Xerox January 2013 - Present
U.S. Cellular August 2007 - January 2013
Skills
Customer Service, Call Centers, Supervisory Skills, call center operations, Bilingual-English/Spanis..., Interviewing Skills, Telecommunication..., Management, Customer Satisfaction, Customer Experience, Customer Retention, Team Leadership, Account Management, Leadership, Vendor Management, Sales
Education
Robert Morris College
Associate's degree, Business Administration and Management, General
U.S. Cellular June 2011 - Present
U.S. Cellular August 2008 - Present
Office Max August 2004 - August 2008
Office Max June 2004 - June 2008
Culver Franchising System, Inc. July 2002 - July 2004
Skills
Sales, Wireless, Cellular Communications, Quotas, Customer Retention, Direct Sales, Sales Operations, M2M, Telecommunications, Cold Calling, Sales Process, Mobile Devices, 4G, CDMA, Customer Experience
Education
Rock Valley College 2004 — 2006
Belvidere High School 2000 — 2004
U.S. Cellular September 2011 - Present
Skills
Bill Analysis, Sales, Sales Management, Sales Operations, Customer Service, Customer Oriented
Education
Rogue Community College
U.S. Cellular June 2004 - Present
Skills
Wireless, Telecommunications, Sales, Mobile Devices, Customer Service, Cellular Communications, Customer Satisfaction, Customer Retention, Direct Sales, Sales Operations
Education
Rose State College 2012 — 2015