U.S. Cellular
Industry: Telecommunications company
DescriptionUnited States Cellular Corporation, doing business as U.S. Cellular, is a regional carrier which owns and operates the fifth-largest wireless telecommunications network in the United States, serving 5 million customers in 426 markets in 23 U.S. states as of the first quarter of 2017. Parent organization: Telephone and Data Systems (84%) Headquarters: Chicago, Illinois, United States CEO: Kenneth R. Meyers Subsidiaries: King Street Wireless, L.P.,
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U.S. Cellular Employees
Mobile Computer Solutions, Inc November 2012 - Present
US Cellular January 1998 - December 2012
Skills
Customer Retention, Wireless, Cold Calling, Consultative Selling, Mobile Devices, Mobile Applications, Mobile Technology, Selling, Sales Process, Contract Negotiation, B2B, Project Planning, Customer Service, Vendor Management, Sales Operations, Sales Management, Team Leadership, Competitive Analysis, Customer Satisfaction, Strategic Planning, Account Management, Cellular Communications, Managed Services, Product Marketing, Team Building, Strategy, Sales, Management, Solution Selling, Direct Sales, Coaching, Forecasting, Strategic Partnerships, Telecommunications
Education
University of Arizona
Direct Supply 2011 - Present
Wristband Resources August 2010 - April 2011
US Cellular November 2001 - August 2010
Skills
Sales, Management, Training, Customer Service, Inventory Management, Team Building, Cold Calling, Product Development, Strategic Planning, Account Management, Business Development, Direct Sales, Sales Operations, Sales Process, Microsoft Office, Customer Satisfaction, Call Centers, Sales Management, Selling, New Business Development
Education
Culinary Institute of America 1998 — 2000
Culinary Arts and Related Services
St. Norbert College 1989 — 1993
BA, Communication
Us Cellular
Skills
Customer Service, Wireless
Education
The University of Georgia 1994 — 1998
Bachelor of Arts (B.A.), Psychology
Verizon Wireless April 2014 - Present
Integra December 2013 - April 2014
US Cellular October 2004 - December 2013
US Cellular February 2003 - October 2004
Verizon Wireless September 2001 - February 2003
New England Digital Distribution January 2001 - July 2001
Teligent October 1999 - October 2000
US Army August 1994 - October 1999
Skills
Wireless, 4G, Cellular Communications, RF Engineering, Team Leadership, CDMA, LTE, EVDO, Telecommunications, RF, 3G, Microwave, Computer Network..., Wireless Networking, Backhaul, UMTS, WiMAX, Network Design, GSM, IP, Ethernet, CDMA2000, WiFi, Network Engineering, Networking, Antennas, TDMA
Education
Southern Nazarene University
Walmart February 2014 - Present
Schnuck Markets, Inc. August 2011 - June 2013
American Family Insurance January 2008 - July 2011
US Cellular December 2005 - December 2008
Skills
Pharmacists, Healthcare, Customer Service, Leadership, PowerPoint, Pharmacy, Microsoft Office, Microsoft Excel, Teamwork, Public Speaking, Event Planning, Marketing, Research, Social Networking, Compounding, Diabetes, Data Analysis, Immunization, Microsoft Word, Retail, Leadership Development, Time Management, Medication Therapy..., Managed Care, Training
Education
Southern Illinois University, Edwardsville
Doctor of Pharmacy (PharmD), Pharmacy
Buena Vista University August 2014 - Present
Cedar Rapids Public Library June 2014 - August 2014
hibu April 2013 - April 2014
US Cellular April 2011 - February 2013
Verizon Wireless August 2010 - December 2010
Skills
Process Scheduler, Technical Support, Call Centers, Customer Service, Customer Satisfaction, Time Management, Outlook, Training, Telephone Skills, Editing, Higher Education, Microsoft Office, Public Speaking, Research, Event Planning, Social Media, Nonprofits, PowerPoint, Sales, Microsoft Excel, Staff Development, Social Networking, Leadership, Microsoft Word
Education
The University of South Dakota 1998 — 2002
Bachelor of Arts (B.A.), English Language and Literature, General
SAC Wireless January 2015 - Present
U.S. Cellular April 2012 - January 2015
US Cellular October 2005 - April 2012
LCC - A Tech Mahindra Company May 2004 - January 2005
City of Chesterfield February 2001 - March 2003
Skills
Project Management, Telecommunications, Project Planning, Real Estate, Urban Planning, Construction Management, Cross-functional Team..., Telecommunications..., Leadership, Network Design, Contract Management, Contract Negotiation, Vendor Management, Strategic Partnerships, Zoning, International Relations, Process Improvement, Strategic Sourcing, Network Deployment, Regulatory, Spatial Analysis, GIS, Conflict Resolution, Analysis, Program Management, Management
Education
Webster University
Master of Business Administration (MBA), Business Administration and Management, General
University of Central Missouri 1996 — 2000
BS, Geography
Maastricht Center for Transatlantic Studies 1998 — 1998
Study Abroad
Pattonville
Pattonville
Mercy April 2013 - Present
Mercy Health System September 2011 - April 2013
U.S Cellular January 2010 - September 2011
St. John's Mercy Medical Center May 2009 - November 2009
Digitell November 2008 - May 2009
Sprint March 2008 - September 2008
Sprint April 1999 - September 2008
Blue Cross/Blue Shield of Arizona September 1997 - April 1999
Skills
Direct Sales, Hands-on Training, EHR, Retail, Epic Systems, Sales, Training, Vendor Management, Leadership, Management, Healthcare Information..., Project Management, Customer Retention, Sales Operations
Education
Western Governors University 2015 — 2016
Bachelor of Science (BS) Business Management, Business Administration and Management, General, 3.5
University of Phoenix
Business Management program
University of Arizona
Oak Ridge National Laboratory November 2009 - Present
UHS February 2009 - November 2009
Empire Corporation June 2006 - January 2009
IKON Office Solutions January 2005 - June 2007
US Cellular 2006 - 2006
Skills
Training, Event Planning, Management, Project Management, Analysis, Customer Service, Budgets, Human Resources, Time Management, Outlook, Team Building, Recruiting, Microsoft Office, Microsoft Excel, Coordination, Public Speaking, Employee Relations, Strategic Planning, Account Management, Sales, Teamwork, Office Management, Government, Policy
Education
Tusculum College 2012 — 2015
Bachelor of Science (BS), Organizational Management
Landmark Christian Academy
High School Diploma, General Studies
US Cellular June 2014 - Present
Fountainhead College of Technology January 2012 - June 2014
Integrous Counseling Center October 2009 - June 2014
The CARA Group, Inc. February 2013 - July 2013
ADT Security Services February 2006 - February 2012
Staffing Solutions November 2005 - February 2006
KNOXVILLE'S PROMISE Alliance for Youth August 2004 - June 2005
Project GRAD April 1999 - August 2004
Knoxville's Community Development Corporation January 2001 - January 2002
Knoxville's Community Development Corporation January 1999 - January 2001
Skills
Public Speaking, Customer Service, Coaching, Recruiting, Organizational..., Training, Project Management, Networking, Workshop Facilitation, Interview Preparation, Strategic Planning, Staff Development, Talent Acquisition, Job Fairs, Microsoft Word, Training Delivery, Microsoft Office, Leadership Development, Leadership, Curriculum Design, Employee Training, Team Building, Onboarding, Time Management, Policy, Temporary Placement, Analysis, Adult Education, Public Relations, Interviews, Career Counseling, Resume Writing, Program Management, Team Leadership, Career Development
Education
Tusculum College 2004 — 2006
Master of Arts, Adult EducationHuman Resource Development Concentration
University of Tennessee 1992 — 1998
Bachelor of Science, Social Work
Excella Consulting September 2015 - Present
IDM, Inc. July 2014 - September 2015
The Allant Group December 2013 - July 2014
The Allant Group March 2011 - December 2013
The Allant Group December 2010 - March 2011
US Cellular January 2006 - December 2010
US Cellular August 2004 - December 2005
Acxiom Corporation August 1998 - August 2004
efficient market services, inc. October 1994 - August 1998
Skills
Certified Scrum Master..., Software Deployment, Data Warehousing, ETL, Business Intelligence, Agile Methodologies, Business Objects, Cognos, SDLC, Data Integration, Requirements Analysis, Software Project..., Visio, Unica Campaign, Campaign Managment, Database marketing, EDW, Maintaining Strong..., Servant Leadership, Technical Leadership, Database Marketing, Software Development, MS Project, Databases, Analytics, Oracle, Leadership, Enterprise Architecture, Business Analysis
Education
The University of Birmingham 1990 — 1994
BCom, Commerce - Marketing, Economics, Accounting, Organizational Behavior, Consumer Behavior, Empl. Law
TulsaConnect March 2006 - Present
US Cellular July 2004 - March 2006
Summit Call Center December 2003 - July 2004
MasterMind Internet Services June 1999 - November 2003
Skills
Windows Server, Windows Vista, Hyper-V, Networking, Information Technology, Active Directory, Firewalls, VMware, DNS, Troubleshooting, Disaster Recovery, VPN, VMware ESX, Microsoft Exchange, Management, System Administration, WAN, Operating Systems, Security, VoIP, Servers, Wireless Networking, Cisco Technologies, Data Center, Customer Support, Virtualization
Education
Tulsa Community College
Retired March 2015 - Present
U.S. Cellular January 2013 - February 2014
US Cellular October 2001 - January 2013
AT&T Bell Laboratories 1974 - 1999
Skills
UMTS, CDMA, Wireless, Cellular Communications, EVDO, WiMAX, Network Design, GSM, Telecommunications, RF Engineering, CDMA2000, IP, 3GPP, RF, LTE, 3G, Wireless Networking, TDMA, 4G, Microwave, Ethernet, SS7, Computer Network..., Routing, T1, Network Engineering, Optimizations, Mobile Devices, Fiber Optics, Troubleshooting, Switches, TCP/IP, ATM networks, Telephony, Frame Relay, Optical Fiber, Network Optimization, Integration, VoIP, WiFi, Backhaul, Mobile Technology, WAN, MPLS, SIP
Education
University of California, Berkeley 1974 — 1975
MSEE, Electronics
University of Chicago 1980 — 1984
Master of Business Administration (MBA), Business and Finance
University of Wisconsin-Milwaukee 1970 — 1974
BSEE, Computer Science
Employment Specialists of Maine July 2015 - Present
East Dixfield Fire Department March 2011 - Present
Employment Specialists of Maine March 2015 - Present
Great Falls Marketing January 2012 - April 2015
Sunday River October 2013 - March 2014
Time Warner Cable January 2010 - December 2010
US Cellular January 2009 - January 2010
State Farm September 2006 - November 2007
ICT Group October 2005 - September 2006
Skills
Firefighting, Search & Rescue, NIMS, AED, Licensed Life & Health..., Licensed Property &..., Notary Public, Firefighter I & II, SCBA, Water Rescue, Weddings, OSHA 10-Hour Certified, Class B CDL, MHRT-C, CPR Certified, Supervisory Skills, Emergency Services, Disaster Response, First Aid, Leadership, Training, Grant Writing, Customer Service, Time Management, Sales, Team Building
Education
University of Southern Maine 2004 — 2013
BA, Psychology/Pre-Law
Southern Maine Community College 2013 — 2014
Mental Health Rehabilitation Technician-Community (MHRT-C) Certificate
University of Maine at Augusta 2006 — 2010
Bachelor of Science (B.S.), Mental Health and Human Services
University of Maine at Augusta 2006 — 2010
Associate of Arts (A.A.), Liberal Arts and Sciences/Liberal Studies
Dirigo High School 2001 — 2004
High School, Accelerated College Prep
Maine Fire Service Institute 2012 — 2013
Firefighter I & II and Hazmat Awareness, Fire Instructor I & II
Women's Unlimited 2011 — 2011
CDL-B with Tank and Hazmat, Introduction to Welding, OSHA-10, NCCER Hand and Power Tools
National Fire Academy 2014 — 2015
Juvenile Firesetting Intervention Specialist I, Fire Service Safety Culture, Training Ops in Sm Dept
Muskie School 2013 — 2014
Personal Support Specialist (PSS) and Direct Support Professional (DSP)
Futurestep, A Korn Ferry Company February 2015 - Present
Hilti January 2013 - January 2015
Direct Energy October 2011 - July 2012
Baker Hughes May 2010 - May 2011
US Cellular March 2010 - May 2010
SODEXO (former SODEXHO) January 2008 - August 2009
Spherion Corporation July 2006 - December 2007
Spherion Corporation 2002 - 2006
MRI Tulsa 2002 - 2002
Dunhill Professional Search 1998 - 2002
Skills
Staffing Services, Full-cycle Recruiting, Creative Sourcing, Candidate Generation, Pipeline Building, Direct Recruiting, Talent Acquisition, Social Networking, Internet Recruiting, Recruitment/Retention, Employee Engagement, Certified Internet..., Certified Personnel..., Thomas International..., Thomas International..., Onboarding, Applicant Tracking..., Talent Identification, Metrics, Recruiting, Talent Management, Sourcing, Hiring, SDLC, Business Development, Human Resources, Training, Temporary Placement, Cold Calling, Pipelines, Management, Employee Relations, Screening, CRM, Interviews, Job Fairs, Employee Benefits, Time Management, Job Descriptions, Temporary Staffing, Technical Recruiting, Executive Search, College Recruiting, New Hire Orientations, Sales, Full-life Cycle...
Education
State University of New York at Buffalo - School of Management 1985 — 1989
Business Administration and Management, General
University of Phoenix
Human Resources Management/Personnel Administration, General
US Cellular January 2011 - July 2011
Cellular Plus Electronics March 2005 - January 2011
ABS Communications June 2007 - July 2008
Skills
Sales Operations, Customer Retention, Microsoft Office, Sales, Inventory Management, Analitical, Leadership, New Business Development, Sales Management, Close Attention to..., Commercial Insurance, Risk Assessment, Risk Management, Learn New Software..., Team Building, Operations Management, Process Improvement, Manage Client..., Strategic Planning, Turn Around Management, IT Solutions, Staff Development, Networking, Key Account Management, Crop Insurance
Education
Southwestern Oklahoma State University 2008 — 2010
Bachelor of Business Administration, Management
Western Oklahoma State College 2004 — 2007
Associate in Liberal Arts, Liberal Arts
BakerCorp February 2012 - Present
Great White Pressure Pumping June 2011 - February 2012
IneedTHIS.com June 2009 - January 2011
T-Mobile October 2008 - May 2009
US Cellular December 2005 - August 2008
Skills
Quotas, Wireless, Cold Calling, Customer Retention, Direct Sales, Cellular Communications, Telecommunications, Sales Process, Sales Operations, Sales, Customer Satisfaction, Account Management, Sales Management, Customer Experience, Solution Selling, Mobile Devices, Retail Sales, B2B, New Business Development, Building Relationships, Contract Negotiation
Education
University of Central Oklahoma 2006 — 2009
Bachelor, Business Administration Business Management
Labette Community College 2003 — 2005
Associates, Applied Science
Labette Community College 2003 — 2005
Associates, Business Administration
US Cellular April 2011 - Present
PNC Bank June 2010 - April 2011
JC Penny Portrait Studios November 2009 - November 2010
Finish Line May 2006 - June 2008
Skills
Customer Service, Customer Oriented, Customer Satisfaction, Customer Retention, Customer Support, Sales, Sales Process, Operating Systems, Sales Operations, Cash Handling Experience, Cash Management, Leadership, Multi Tasking, Communication, Data Entry, Problem Solving, 4G, Quotas, Building Relationships, Wireless, CDMA, Cellular Communications
Education
Lindenwood University 2013 — 2016
Business Administration and Management, General
Southwestern Illinois College 2008 — 2010
Business Administration
US Cellular June 2015 - Present
Ramsey Winch Co., Inc. November 2014 - June 2015
AT&T January 2013 - November 2014
Cox Communications August 2012 - February 2013
U.S. Cellular August 2005 - June 2012
TV Guide March 2000 - August 2005
Skills
Cellular Communications, EVDO, Quotas, 4G, CDMA2000, CDMA, Wireless Broadband, Handsets, M2M, Indirect Channel Sales, Wireless Networking, LTE, Mobile Devices, Telecommunications, Customer Satisfaction, Sales Operations, Direct Sales, Sales, Wireless, Team Leadership, Call Centers, Customer Experience, Customer Retention, Team Building, Account Management, Customer Service
Education
Tulsa Community College 2011 — 2012
General classes, Bussiness administration
Universidad Centroamericana, Managua 1994 — 1998
Bachelor's degree, Teaching English as a Second or Foreign Language/ESL Language Instructor
Instituto Experimental Mèxico 1989 — 1993
High School Diploma, High School/Secondary Diplomas and Certificates
The PellowTeam - Coldwell Banker Select March 2014 - Present
AmeriBid LLC (National Commercial Auctioneers, National Residential Auctioneers) 2009 - February 2014
Williams & Williams 2006 - 2008
US Cellular 2004 - 2006
US Cellular 2001 - 2004
Sun & Ski Sports; Retail Concepts Inc. 1992 - 2001
American Water Ski Association 1989 - 1992
American Skier Boat Corporation 1988 - 1989
Skills
Leadership, Time Management, Marketing, Selling, Team Building, Marketing Strategy, Strategy, Competitive Analysis, Strategic Planning, Cross-functional Team..., Organization, Business Development, Real Estate, Sales, Sales Management, Direct Marketing, New Business Development, Public Relations, Advertising, Event Management, Sales Operations
Education
University of Central Oklahoma 1983 — 1988
Bachelor of Science, Business
Additional Training
Community
Westside Community Center May 2012 - Present
US Cellular April 2009 - January 2011
DSR /Career Employment August 2008 - January 2009
Westside Community Center December 2007 - August 2008
Grant Writing January 2007 - November 2007
Tulsa County Sheriff's Office November 2005 - September 2006
West Telecommunications May 2005 - October 2005
David L. Moss Criminal Justice Center December 2003 - February 2005
Skills
Wireless, Event Management, Telecommunications, Cellular Communications, LTE, Mobile Devices, RF, Wireless Networking, Sales Management, EVDO, Product Management, 4G, Project Management, GSM, Customer Service, Call Centers
Education
Bartlesville High School 1998 — 2000
Tulsa Community College
Sociology
Tulsa Community College
Psychology/Sociology
Exterran November 2011 - Present
American Theatre Company 1993 - 2012
Baker Hughes November 2008 - December 2011
R.L. Hudson April 2004 - October 2008
USIS September 2002 - February 2004
Williams Telecommunications September 1999 - August 2002
Commercial Financial Service July 1997 - June 1999
US Cellular 1994 - 1996
Skills
Supplier Negotiations, Public Speaking, SAP, Supplier Negotiation, VMI Programs, Business Development, Project Planning, Materials Management, Continuous Improvement, Integrity, MRP, Forecasting, Process Improvement, Contract Negotiation, Management, Purchasing, Manufacturing, Procurement, Team Building, Negotiation, Sourcing, Leadership, Product Development, Strategy, Program Management, Sales Operations, Training, Supply Chain Management, Strategic Sourcing, Supply Chain, Logistics, Engineering, Project Management
Education
The Association for Operations Management (APICS) 2007 — 2008
CPIM, Certified in Production and Inventory Management
The University of New Mexico 1981 — 1986
Communication, Broadcasting, Theatre
University of Tulsa
Six Sigma Green Belt Certified
The University of New Mexico
B. A, Speech Communication
US Cellular June 2015 - Present
US Cellular August 2014 - September 2015
U.S. Cellular July 2013 - July 2014
US Cellular July 2012 - July 2013
US Cellular August 2011 - July 2012
Skills
Social Media Marketing, Team Building, Wireless, Retail, Sales Process, Account Management, Social Media, Direct Sales, Sales, Customer Retention, Cold Calling, Customer Service, Sales Management, Advertising, Telecommunications, Online Advertising, Entrepreneurship, Online Marketing, Sales Operations, Customer Satisfaction, Email Marketing, Mobile Devices, Time Management
Education
Antioch New England Graduate School, Antioch University 2008 — 2011
Clinical Mental Health Counseling, Counseling Psychology
Keene State College 2000 — 2004
European History, European History
University of Florida 1999 — 2000
Pre - med, Pre-Medicine/Pre-Medical Studies
Southern New Hampshire University
Organizational Leadership
LMS Entertainment October 2008 - March 2012
US Cellular May 1995 - August 2007
Education
The New England Institute of Art
Associates of Science Degree, Audio Production
Indiana State Health Department January 2010 - Present
Indiana State Department of Health January 2010 - Present
State of Indiana June 2011 - June 2013
US Cellular December 2004 - July 2006
Sprint Nextel September 2001 - December 2004
US Army November 1994 - July 1999
Skills
Public Speaking, Customer Service, Team Building, Strategic Planning, Microsoft Office, Community Outreach, Access, Event Planning, Program Development, Program Management, Data Entry, Outlook, PowerPoint, Data Analysis, Leadership, Leadership Development, Research, Policy, Microsoft Excel, Training, Team Leadership, Healthcare, Process Improvement, Time Management, Management, Troubleshooting, Databases, Sales, Budgets, Coaching, Government, System Administration, Event Management, Supervisory Skills, Administration, Analysis, Microsoft Word, Social Networking, Organizational..., Project Planning, Public Relations, Recruiting, Social Media, Marketing, Human Resources, Marketing Strategy, Hiring, Business Planning, Strategic Communications
Education
Texas Tech University 1997 — 1999
Associate's degree, Criminal Justice/Law Enforcement Administration
Texas Tech University
Criminal Justice and Corrections
Equip Advantage May 2015 - Present
Verizon Wireless April 2007 - May 2015
RadioShack February 2005 - April 2007
Billingsley Ford May 2004 - February 2005
U.S. Cellular Corp September 2001 - May 2004
US CELLULAR November 1999 - July 2001
Channel Global Cellular March 2000 - March 2001
Skills
Inside Sales, Sales Management, Customer Relations, Direct Sales, Team Management, Strategic Thinking, Thinking Outside The Box, Marketing Communications, Team Building, Direct Mail, Thought Leadership, CRM, Cold Calling, Customer Retention, Customer Service, Leadership, Management, Sales, Sales Operations, Sales Process, Solution Selling, Telecommunications, Training, Wireless, Account Management, Microsoft Excel, Customer Satisfaction
Education
Southwestern Oklahoma State University 1999 — 2002
N/A, Buisness Management
Hobart High School 1996 — 1999
Diploma, Basics
C2 Business Solutions @ Lumos Networks, Inc. March 2015 - Present
Randstad In House Services @ Wholesome Harvest Baking July 2012 - March 2015
ITT Technical Institute October 2010 - May 2012
US Cellular May 2008 - September 2010
Beck Media Group March 2008 - June 2008
Gap, Inc January 2007 - January 2008
Salznail January 1997 - January 2004
Skills
Customer Service, Social Media, Sales, Retail, PowerPoint, Microsoft Office, Advertising, Cold Calling, Customer Satisfaction, Public Speaking, Sales Process, Marketing, Photoshop, Team Building, Recruiting, Staffing Services, Human Resources, Time Management, Management, Interviews, Hiring, Payroll, Social Networking, Training, Leadership, Social Media Marketing, Coaching, Event Planning, Inventory Management, Merchandising, Networking, Event Management, Microsoft Word, Facebook, Customer Retention, Data Entry, Sales Presentations, Employee Relations, Building Relationships, Resume Writing, Graphic Design, Telephone Skills, Recruiters, Support Workers, Sales Management, Temporary Staffing, Program Management, Employee Training, Temporary Placement, College Recruiting
Education
Virginia Western Community College 2005 — 2007
2007 Communication Design AAS
Virginia Western Community College 2005 — 2007
2007 Communication Design AAS
Trevecca Nazarene University 1988 — 1989
US Cellular May 2012 - Present
U.S. Cellular October 2004 - April 2012
Telcordia Technologies June 1995 - July 2001
AT&T 1990 - 1996
Skills
Wireless, Telecommunications, Cross-functional Team..., Program Management, Team Leadership, VoLTE, LTE, 4G, EVDO, 3G, Network Engineering, Engineering, CDMA, Cellular Communications, 3GPP, SDLC, Leadership, Security, PMP, Team Building, Network Design, Backhaul, Integration, Management, Vendor Management, Training, Process Improvement, Computer Network..., Testing, Troubleshooting, Mentoring, Mobile Devices, Start-ups, Wireless Networking, RF Engineering, Switches, VoIP, Wireless Broadband, WiFi, RF design, Networking
Education
University of Michigan 1986 — 1990
BSCE, Computer Engineering
Stevens Institute of Technology 2002 — 2004
MS, Masters in Telecom Management
Comcast December 2014 - Present
CareerBuilder.com June 2013 - December 2014
Stella & Chewy's February 2013 - May 2014
PeopleScout March 2013 - June 2013
Protein Bar September 2012 - January 2013
CareerBuilder.com October 2010 - September 2012
CareerBuilder.com January 2010 - October 2010
CareerBuilder.com July 2008 - January 2010
US Cellular February 2008 - July 2008
United Airlines February 2007 - December 2007
Skills
Talent Acquisition, College Recruiting, Applicant Tracking..., Recruiting, Resume Writing, Onboarding, Leadership Development, Career Development, Training, Coaching, Human Resources, Leadership, Project Management, Management, Sourcing, Interviews, Employee Training, Organizational..., Career Counseling, Performance Management, Temporary Placement, Vendor Management, Hiring, Employee Engagement, New Hire Orientations, Team Building, Internet Recruiting
Education
Institute for Integrated Nutrition 2012 — 2013
Health Coach Certification Program
University of Iowa 2005 — 2006
MA, Higher Education
Truman State University 1999 — 2003
BS, Psychology
Western Dubuque High School January 2014 - Present
McGraw-Hill Higher Education January 2012 - Present
McGraw-Hill Higher Education April 2010 - Present
Toastmasters 2010 - Present
US Cellular 1997 - 2007
Skills
Publishing, Microsoft Office, Marketing, Social Media, PowerPoint, Content Development, Training, Public Relations, Editing, Public Speaking, Nonprofits, Event Planning, Social Networking, Marketing Strategy, Leadership Development, Strategic Planning, Leadership, Team Leadership, Marketing Communications, Social Media Marketing, Copywriting, Email Marketing, Advertising, Fundraising, Newsletters, Online Marketing
Education
University of Dubuque
Business, Marketing
Nike April 2012 - Present
Frank Creative July 2008 - April 2012
Evive Agency February 2008 - July 2008
Banana Republic 2005 - 2007
US Cellular 2004 - 2005
Motorcycle USA 2004 - 2004
U.S. Forest Service June 2000 - September 2002
Skills
Social Media, Advertising, Social Media Marketing, Can Do It, Copywriting, Email Marketing, Marketing Communications, Direct Marketing, Creative Direction, Marketing, Integrated Marketing, Digital Marketing, Web Content, Brand Development, Strategy, Online Advertising, Digital Media, Social Networking, Sponsorship, Facebook, Digital Strategy, Content Strategy, Event Management, Creative Strategy, Branding & Identity, Interactive Marketing, Marketing Strategy, Brand Awareness, Mobile Marketing, Online Marketing
Education
Southern Oregon University 1999 — 2003
Communication, Journalism, Human Communication, Video Production
DeVry Education Group September 2013 - Present
DeVry Inc. July 2011 - September 2013
DeVry Inc. February 2010 - July 2011
Eclipse HR January 2008 - February 2010
US Cellular October 2004 - January 2008
US Cellular February 2004 - November 2004
US Cellular August 2003 - October 2004
Sears, Roebuck and Company January 1998 - August 2003
PacifiCare Health Systems 1996 - 1998
Skills
Organizational..., Talent Acquisition, Performance Management, Recruiting, Conflict Resolution, Employee Relations, Employee Engagement
Education
St. Mary's University 1983 — 1988
BBA, Human Resources Management
Central Catholic High School 1979 — 1983
Tel-Com Solutions LLC November 2013 - Present
US Cellular April 2012 - October 2013
Texas Health February 2012 - April 2012
ProCom Consulting LLC January 2011 - January 2012
ASAP Solutions June 2009 - December 2010
Advanced Technology Group November 2006 - January 2009
Cingular Wireless/Amdocs Inc Consultant 2004 - 2006
Amdocs 1998 - 2006
USAF 1971 - 1993
Skills
Program Management, Production Support, SDLC, Integration, Telecommunications, PMO, Testing, Management, Release Management, Vendor Management, Cross-functional Team..., Project Management, Requirements Analysis, Process Improvement, Software Project..., Billing Systems, Wireless, Business Analysis, PMP, Analysis, Leadership, Enterprise Software, Telecommunications...
Education
Southwestern Illinois College 1993 — 1995
AAS, Data Processing Technology
First Call Resolution, LLC May 2014 - Present
First Call Resolution, LLC August 2013 - May 2014
First Call Resolution, LLC September 2011 - August 2013
First Call Resolution September 2009 - September 2011
CD Baby May 2007 - September 2008
Good Elves, LLC January 2006 - December 2006
US Celllular January 2004 - September 2005
US Cellular January 1998 - January 2004
Starbucks Coffee Company September 1995 - December 1997
Daniel Smith April 1990 - September 1995
Skills
Call Center, Customer Service, Project Management, Quality Assurance, Business Process..., Performance Management, Wireless, Customer Satisfaction, Customer Experience, Leadership, Team Leadership, Process Improvement, Vendor Management, Telecommunications, Account Management, Call Centers, Cross-functional Team..., Strategic Planning, Customer Retention, Operations Management, Strategy, Budgets, Sales, Outsourcing, BPO, Business Process, Data Analysis, Management, Sales Operations, E-commerce, Employee Engagement, Coaching, Troubleshooting, Social Networking, Inventory Management, CRM, Workforce Management, Retail, Integration, Team Building, Training, Call Center Development, Program Management, Contact Centers
Education
Temple University 1987 — 1989
MFA, Art
University of California, Santa Cruz 1980 — 1985
BA, Art
Enterprise Recovery Systems, Inc. ® July 2014 - Present
Oliver Wyman January 2012 - July 2014
Kraft Foods December 2010 - September 2011
Express Scripts May 2010 - December 2010
US Cellular March 2006 - February 2010
General Electric January 2005 - March 2006
General Electric January 2004 - December 2004
General Electric January 2003 - January 2004
General Electric March 2000 - January 2003
US Air Force 1999 - 2001
Skills
Continuous Improvement, Six Sigma, Problem Solving, Team Building, Change Management, Performance Improvement, Change, Analysis, Synthesizing, SOX, Cooperation, Coaching, Operations Management, 5S, Leadership Development, Sarbanes-Oxley Act, Project Management, New Business Development, Integration, Leadership, Management, Strategy, Business Strategy, Supply Chain Management, Performance Management, Logistics, Training, Black Belt, Business Process..., Start-ups, Business Analysis, Customer Satisfaction, Business Process
Education
United States Air Force Academy 1987 — 1991
Bachelor of Science, Leadership
Hermantown High School 1985 — 1987
High School Diploma, General Studies
Bradford Companies September 2013 - Present
Jiva Salon Spa June 2012 - September 2013
Next Generation Wireless April 2010 - September 2013
US Cellular May 2007 - April 2010
Skills
Sales Operations, Sales Management, Leadership, Account Management, Direct Sales, Sales Process, Customer Experience, Customer Retention, Sales, Cross-functional Team..., Customer Satisfaction, Cold Calling, Wireless, Solution Selling, B2B
Education
University of Dubuque 2004 — 2012
Master of Business Administration (MBA)
University of Dubuque 2000 — 2004
B.S., Business Administration
Dell April 2015 - Present
Bob Moore Auto Group January 2015 - April 2015
Farmers Insurance March 2014 - January 2015
Dell July 2012 - February 2014
US Cellular June 2010 - July 2012
Cells U More (US Cellular Agent) August 2005 - June 2010
Skills
Customer Service, Sales Process, Direct Sales, Sales Operations, Customer Satisfaction, Customer Retention, Wireless, Sales, Customer Experience, Sales Management, Retail, Account Management, Salesforce.com, Selling, Telecommunications, Mobile Devices, Networking
Education
Duncan High School 1999 — 2003
Southwestern Oklahoma State University
Target September 2008 - Present
Gibson Guitar Corporation 2006 - 2008
R&D Land Development Company dba Rocky Rococo Pizza and Pasta 2003 - 2006
US Cellular 2000 - 2003
US Cellular 1998 - 2000
US Cellular 1995 - 1998
US Cellular 1989 - 1995
Telaction Corporation 1986 - 1989
Centel Cable Television Company 1982 - 1986
Centel Cable Television Company 1981 - 1982
Skills
Leadership, Strategy, P&L Management, Management, Strategic Planning, Sales Operations, Process Improvement, Team Leadership, Team Building, Cross-functional Team..., Program Management, Sales, Retail, Start-ups, Account Management, Customer Experience, Training, Sales Management, Marketing, Merchandising, Sales Channel..., Marketing Strategy, Customer Service..., Customer Retention, Executive Management, Strategic Partnerships, Budgets, Operations Management, Product Marketing, Inventory Management, Leadership Development, Partnerships
Education
The University of Chicago Booth School of Business
M.B.A., Marketing
University of Wisconsin-Stevens Point
B.S., Biology
PlayMaker CRM January 2014 - Present
PlayMaker CRM February 2013 - January 2014
Alltech, Inc. January 2012 - January 2013
T-Mobile June 2011 - January 2012
T-Mobile June 2005 - June 2011
T-Mobile USA April 2006 - January 2008
T-Mobile USA January 2004 - June 2005
US Cellular October 2001 - May 2003
Skills
Direct Sales, Telecommunications, Sales, Cold Calling, Account Management, Sales Management, CRM, Customer Retention, Strategic Planning, Management, New Business Development, Sales Operations, B2B, Selling, Business Development, Leadership, Recruiting, Training, Merchandising, Networking, Marketing, Salesforce.com
Education
Brentwood Academy 1996 — 2000
Tennessee Technological University
University of Tennessee at
US Cellular October 2014 - Present
Ideal System Solutons May 2014 - September 2014
Critigen September 2009 - February 2014
CH2M HILL February 2005 - September 2009
United States Air Force January 1980 - January 2005
Shaw AFB, USAF 2000 - 2003
AFOTEC, USAF 1997 - 2000
Wright-Patterson AFB, USAF January 1996 - January 1997
Wright-Patterson AFB, USAF 1994 - 1996
Wright-Patterson AFB, USAF 1993 - 1994
Skills
Program Management, Business Process, Risk Management, Budgeting, Contract Management, Data Collection, Strategic Planning, Software Development, Negotiation, GIS, Customer Service, Software Engineering, Policy Analysis, Data Acquisition, Portals, Process Engineering, Integration, Process Improvement, Proposal Writing, Mentoring, Project Planning, Planning, Management Consulting, Analysis, Requirements Analysis, Business Analysis, Team Building, Customer Relations, SharePoint, Contract Negotiation, Problem Solving, Change Management, Budgets, Management, Leadership, Project Management, PMP, MS Project, Government, Cross-functional Team..., Strategy, Enterprise Architecture, Quality Assurance, PMO, Outsourcing, Enterprise Software, Project Delivery, Business Development, Client Focus, Databases
Education
University of Michigan
Certificate, Executive Leadership
U.S. Air Force Institute of Technology 1996 — 1997
MS, Software Engineering and Acquistion Management
University of Maryland 1988 — 1992
BS, Information Systems Management
Ticketmaster Entertainment March 2004 - Present
US Cellular October 1997 - February 2004
U.S. Cellular 1997 - 2004
PrimeCo Personal Communications 1997 - 2004
Skills
Sales Operations, Customer Retention, Customer Satisfaction, Telecommunications, Wireless, Customer Experience, Sales, Project Management, Direct Sales, Customer Service, Account Management, B2B, Management, Cross-functional Team..., Team Building, Vendor Management, Selling, Inventory Management, Sales Process, Cold Calling, Forecasting, Mobile Devices, Sales Management, New Business Development, Leadership, Coaching, Competitive Analysis, Customer Acquisition, Start-ups, Salesforce.com, CRM, E-commerce, Process Improvement, Retail, Product Management, Networking, Training, Business Development, Team Leadership, Strategic Partnerships, Operations Management, Call Centers, Strategy, Product Marketing, Marketing, Email Marketing, Performance Management, Recruiting, Business Analysis, Analytics
Education
Triton-College 1989 — 1991
Holy Cross High School 1985 — 1989
st francis borgia 1983 — 1985
US Cellular July 2007 - Present
U.S. Cellular 2002 - 2007
MCI 1988 - 2002
Skills
Cellular Communications, Wireless, CDMA, LTE, Telecommunications, RF, Cross-functional Team..., Mobile Devices, Wireless Networking, 4G, Vendor Management, EVDO, Program Management, Change Management, GSM, Ethernet, WiFi, Mobile Technology, IP, Business Development, Computer Network..., Process Improvement, Product Management, CDMA2000, Project Management, RF Engineering, VoIP
Education
St. Joseph's College (IN) 1988 — 1992
Bachelor's degree, Business Management
Palomar Pomerado Health August 2010 - Present
The Bagnall Company November 2008 - September 2010
Dysart Unified School District April 2005 - October 2008
Honeywell October 2005 - April 2006
US Cellular 2003 - 2005
Visteon 2002 - 2003
Williams Communications July 2000 - May 2002
Skills
ADP Payroll, Americans with..., Applicant Tracking..., Budgets, Coaching, Customer Service, Deferred Compensation, Employee Benefits, Employee Engagement, EEO, Employee Relations, Employee Handbooks, Executive Coaching, Grievances, HIPAA, HR Policies, Healthcare, Human Resources
Education
University at Albany, SUNY
Bachelor, Business Administration
TAG Telecom SA Costa Rica August 2011 - Present
Ossman Consulting Group February 2007 - Present
US Cellular 2001 - 2006
Invertix Corporation January 2000 - January 2001
Sprint Nextel May 1998 - July 1999
Bell Atlantic March 1995 - March 1997
NYNEX Mobile Comm March 1991 - February 1995
Vanguard Cellular Systems June 1988 - February 1991
Skills
CDMA, CDMA2000, WCDMA, Agilent, TDMA, UMTS, LTE, GSM, Microwave, RF Engineering, Wireless, Troubleshooting, WiMAX, EVDO, Network Design, Cellular Communications, Wireless Networking, Telecommunications, RF, 4G, Optimization, Mobile Devices, TEMS, Antennas, RF Planning, Switches, Integration, Testing, 3G, Wireless Broadband, iDEN, System Deployment, Drive Test, Actix, RAN, Optical Fiber, Mobile Communications, RF design, IP, Routing, Atoll, Fiber Optics, Network Optimization, Network Performance, Backhaul, Networking, Ethernet, Broadband, Computer Network..., Network Engineering
Education
State University of New York at New Paltz
ANPI July 2014 - May 2015
Windstream Communications December 2011 - January 2014
PAETEC January 2008 - December 2011
McLeodUSA August 2002 - January 2008
US Cellular July 1995 - March 2002
Ameritech June 1983 - April 1995
Skills
Product Management, P&L, Product Development, Business Strategy, Customer Experience, Marketing Strategy, Income Statement, Business Development, Telecommunications, Wireless, Change Management, Strategy, Solution Selling, Sales Process, Leadership, Product Marketing, Enterprise Software, P&L Management, Program Management, Marketing, Marketing Management, Training, Sales, Strategic Partnerships, Channel Partners, SaaS, Cloud Computing, Managed Services, Account Management, B2B, CRM, Competitive Analysis, Cross-functional Team..., Direct Sales, Ethernet, Go-to-market Strategy, IP, Lead Generation, Professional Services, SIP, Sales Management, Sales Operations, Telephony, Unified Communications, VoIP
Education
The University of Chicago Booth School of Business
MBA, Marketing and Finance
University of Illinois at Urbana-Champaign
BS, General Engineering
PNC June 2015 - Present
Blue Cross and Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas February 2012 - June 2015
Comerica 2009 - 2012
Sanmina-SCI 2006 - 2009
US Cellular 2005 - 2006
Skills
Full-cycle Recruiting, Business Relationship..., Strategic Sourcing, Salary Negotiation, Talent Acquisition, Applicant Tracking..., College Recruiting, Sourcing, Benefits Negotiation, Executive Search, Recruiting, CRM, Management, Screening, Human Resources, Program Management, Consulting, Hiring, Leadership, Sales, Training, Onboarding, Employee Relations, Internet Recruiting
Education
State University of New York College at Fredonia
BS
Microsoft July 2014 - Present
US Cellular March 2014 - July 2014
Petra Industries November 2013 - February 2014
Verizon Wireless November 2012 - October 2013
Verizon Wireless September 2011 - November 2012
Verizon Wireless January 2011 - September 2011
Verizon Wireless August 2009 - December 2010
American General Finance November 2008 - August 2009
Cox Communications May 2005 - September 2008
Skills
Team Building, Outlook, Leadership, Time Management, Recruiting, Team Leadership, Teamwork, Sales, Customer Service, Customer Retention, Direct Sales, Sales Operations, Retail, Customer Satisfaction, Microsoft Excel, Account Management, Cold Calling, Call Centers, Sales Management, Sales Process, Telecommunications, Solution Selling, Customer Experience
Education
University of Central Oklahoma 2005 — 2010
Business Management, Marketing, Management
Redfin December 2014 - Present
Remax Impact October 2013 - November 2014
Republic Services/ Allied Waste May 2011 - January 2013
The Rescue Catering Services January 2009 - January 2011
USCellular March 2004 - June 2009
US Cellular January 2005 - January 2009
CarMax January 2003 - January 2005
The Laser Vision Institute January 2001 - January 2003
National City Bank January 1999 - January 2001
United States Air Force – Shaw AFB Sumter SC January 1994 - January 1998
Skills
Customer Service, Microsoft Office, Microsoft Excel, Food, Strategic Planning, Marketing Strategy, Microsoft Word, Sales Management, PowerPoint, Budgets, Negotiation, FMCG, New Business Development, Social Media, Team Building
Education
USAF Community College
United States Air Force Academy
ATT Mobility July 2012 - Present
The McPherson Family June 2009 - January 2015
US Cellular November 2008 - June 2009
Babies "R" Us July 2006 - August 2008
Skills
Customer Service, Microsoft Office, Microsoft Excel, Social Media, Advertising, Microsoft Word, Marketing, Event Planning, Sales, Outlook, Social Media Marketing, Online Advertising, Public Relations
Education
Tulsa Community College 2000 — 2002
Tulsa Technology Center-Lemley Campus 2000 — 2002
Associate's degree, Chemical Labrotory Technoogy, 3.5
US Cellular System Performance EngineerU.S. CellularFebruary 2006 - Present
Avaya June 1998 - September 2005
Skills
Wireless Networking, RF Engineering, CDMA, Telecommunications, Cellular Communications, LTE, Wireless, 4G, EVDO, RF, WiMAX, CDMA2000, 3G, Troubleshooting
Education
UCLA 1983 — 1987
Bachelor's degree, Ecosystems
Bosak Chrysler August 2015 - Present
International Subaru of Merrillville May 2013 - August 2015
US Cellular May 2006 - May 2013
U.S. Cellular September 2004 - May 2006
The Home Depot March 2001 - November 2003
Skills
Wireless, Sales, Retail, Sales Management, Customer Satisfaction, Sales Operations, Customer Retention, Direct Sales, Account Management, Telecommunications, Customer Service, Sales Process, Cold Calling, Customer Experience, Merchandising, Retail Sales, Selling, Sales Presentations, CRM
Education
The College of Office Technology 2003 — 2004
Medical Office Assistant/Specialist
PLS Financial Services August 2015 - Present
Computer Resource Solutions January 2011 - July 2015
Aflac January 2008 - February 2011
US Cellular August 2007 - October 2008
Partnership Employment January 2006 - August 2007
Vedior 2003 - 2004
Kforce Professional Staffing 2002 - 2004
StaffManagement/Seaton Corp October 2000 - 2002
Skills
Cold Calling, Job Fairs, Referrals, Technical Recruiting, Recruiting, Executive Search, Temporary Staffing, Benefits Negotiation, Contract Recruitment, Sourcing, Applicant Tracking..., College Recruiting, Internet Recruiting, Screening, Onboarding, Talent Acquisition, Hiring, Interviews, Temporary Placement, Succession Planning, Human Resources, CRM, Screening Resumes, Permanent Placement, Vendor Management, Management, Talent Management, Resume Writing, Employer Branding, HRIS, Training, Strategic Sourcing, Performance Management, Staffing Services, Benefits Administration, Behavioral Interviewing, SDLC, Taleo, PeopleSoft, New Hire Orientations, Staff Augmentation, Recruitment Advertising, Employee Relations, Employee Benefits, Payroll, Workforce Planning, IT Recruitment, Job Descriptions, HR Consulting, Networking
Education
FAS
Graduate Diploma in Sales and Marketing
University College Cork
Bachelor of Science
Watchtower Security May 2011 - Present
Southern Illinois University Edwardsville August 2010 - May 2011
U.S Cellular March 2006 - April 2009
EB Games February 2006 - March 2009
Skills
Geography, GIS Application, Remote Sensing, Coaching, Statistics, Video Editing, IT Management, Employee Training, Surveillance, Image Analysis, Presentation Design, Client Relations, HR Strategy, Account Management, Team Building, Management, Sales, Sales Management, Customer Service, Leadership, Social Media, Sales Operations, Microsoft Office, Public Speaking, Project Management, Event Planning, Time Management
Education
Southern Illinois University, Edwardsville 2010 — 2012
Master of Science (MS), Geography
Southern Illinois University, Edwardsville 2009 — 2011
Bachelor of Science (BS), Geography
Southern Illinois University, Edwardsville 2000 — 2005
Bachelor of Science (BS), Sociology and Anthropology
Pepsi MidAmerica September 2009 - Present
US Cellular May 2008 - September 2009
Skills
Sales Operations, Sales Management, Sales, Direct Sales, Account Management, Sales Process, Inventory Management, Retail, B2B, Customer Service, Team Building, Merchandising, New Business Development, Forecasting
Education
Southern Illinois University, Edwardsville 2007 — 2009
Bachelor's, Business Management
PPL Electric Utilities October 2014 - Present
Time Warner Cable Business Class June 2012 - October 2014
Comcast Cable January 2011 - June 2012
US Cellular September 2007 - April 2010
Comcast Cable December 2006 - September 2007
Sprint Nextel February 2001 - December 2006
Skills
Call Center, Forecasting, Customer Experience, Budgeting, Customer Service, Business Analysis, Competitive Analysis, Speech Analytics, Workforce Planning, Board of Directors..., Wireless, Vendor Management, Business Intelligence, Compensation Structure..., Key Performance..., Sales Management, Customer Retention, Change Management, Multi-Site Operations, Mergers, Acquisitions, Incentive Programs, Call Centers, Budgets, Mergers & Acquisitions, Compensation Structures, Leadership, Call Center Development, Cross-functional Team..., Sales Operations, Telecommunications, Performance Management, Process Improvement, Customer Satisfaction, Workforce Management, Team Leadership, Management, Program Management, P&L Management, Contract Negotiation, Analysis
Education
Texas Lutheran University
Bachelor of Business Administration (BBA), Finance, General
Webster University
Master of Business Administration (MBA), Finance, General
U.S. Cellular December 2012 - Present
U.S. Cellular May 2011 - December 2012
US Cellular October 2007 - May 2011
ITT Technical Institute August 2007 - March 2008
Skills
Human Resources, Employer Branding, College Recruiting, Talent Acquisition, Leadership Development, Sales Management, Sales Process, Sales, Vendor Management, Coaching, Wireless, Analytics, Recruiting, Strategic Partnerships, Strategic Planning, HR Metrics, Management, Customer Satisfaction, Onboarding, Leadership, Employee Relations, Call Centers, Temporary Placement, Customer Retention, Sourcing, Hiring, Applicant Tracking..., Interviews, Performance Management, Employee Training, Workforce Planning, Succession Planning
Education
Western Carolina University 2008 — 2011
MSHR
Tusculum College 2005 — 2007
M.A.
University of Tennessee-Knoxville 1998 — 2002
B.A.
Google April 2012 - Present
IBM August 2010 - March 2012
US Cellular June 2009 - August 2009
Pune Veneers & Ply May 2005 - August 2008
Tech Mahindra September 2003 - May 2005
Skills
Strategic Consulting, Team Leadership, Entrepreneurship, Business Strategy, Project Management, Business Development, Management Consulting, Product Management, Change Management, Business Analysis, Strategy, Analytics, Cross-functional Team..., Consulting, Business Process...
Education
The University of Chicago - Booth School of Business 2008 — 2010
MBA, Finance, Strategy, Entrepreneurship
Mumbai University - Thadomal Shahani Engg. College 1999 — 2003
B. E., Computers
Chase January 2013 - Present
US CELLULAR December 2010 - December 2012
Verizon Wireless September 2003 - March 2010
T-Mobile November 2001 - March 2003
PrimeCO Personal Communications April 2000 - October 2001
Skills
Telecommunications, Wireless, Sales Operations, Customer Retention, Customer Acquisition, Sales Process, Quotas, Building Relationships, Account Management, Customer Satisfaction, Inventory Management, Operations Management, Customer Engagement, Outstanding Customer..., Fast Learner, Customer Service, Cellular Communications, CDMA
Education
The Illinois Institute of Art-Schaumburg
University of Illinois at Chicago
Wilbur Wright College
Associate DegreeA.A.S DEGREE, Applied Science
Pechanga Resort & Casino May 2011 - Present
Centurytel November 1999 - February 2008
Centurytel - CenturyLink 1999 - 2008
Oread 1998 - 1999
US Cellular 1997 - 1998
Xerox 1991 - 1996
Skills
Marketing, Advertising
Education
Weatherhead School of Management at Case Western Reserve University 1988 — 1990
State University of New York College at Brockport 1984 — 1988
BA, Finance
Total LIfe Changes, LLC June 2015 - Present
LUX Boutique & Nails October 2013 - Present
New Birth Christian Center July 2014 - November 2014
After School Matters May 2014 - August 2014
United States Postal Service November 2013 - December 2013
LUX Boutique May 2012 - October 2013
New Birth Christian Center June 2013 - September 2013
US Cellular November 2008 - August 2010
Ordered Steps Shoe Salon July 2007 - September 2009
United Express Airline March 2000 - September 2005
Skills
Customer Satisfaction, Customer Service, Call Center, Customer Retention, Sales, Process Scheduler, Inventory Management, Retail, Outlook, Inventory, Data Entry, Direct Sales, Time Management, Marketing, Microsoft Excel, Training, Vendor Management, Leadership, Access, Call Centers, Community Outreach, Microsoft Office, Team Building, Strategic Planning, Public Speaking
Education
Triton College 2007 — 2007
Real Estate
Discover Financial Services March 2015 - Present
US Bank March 2013 - February 2015
T-Mobile May 2011 - March 2013
Lockheed Martin November 2008 - May 2011
Discover Network August 2006 - October 2008
US Cellular April 2004 - August 2006
SDN Communications March 1994 - May 2001
Skills
Business Process Design, Process Development, Process Management, Program Implementation, Collaborative Problem..., Revenue Recognition, Revenue Forecasting, P&L Management, Project Management, Performance Management, Business Analysis, Customer Relations, Strategic Planning, Business Planning, Cross-functional Team..., Vendor Management, Business Process, Operations Management, Program Management, Analysis
Education
Southwest Minnesota State University
BS, Business Education
The University of South Dakota
MBA, Business Administration
J Larry Ware April 2011 - Present
NVE, Inc. May 2010 - August 2011
Grubb & Ellis Management Services November 2007 - October 2009
Fannie Mae January 2006 - November 2007
US Cellular May 2003 - July 2005
WASTREN December 1989 - November 2002
UNC Geotech 1989 - 1996
Lockheed Martin September 1985 - November 1989
Skills
Facilities Management, Contract Negotiation, Budgeting, Administration, Proposal Writing, Policy, Operations Management, Procurement, Construction, Strategic Planning, Negotiation, Process Improvement, Emergency Management, Data Center, Security, Problem Solving, Disaster Recovery, Logistics, Business Strategy, Operation, P&L, Property Management, Customer Service, Construction Management, Quality Assurance, Account Management, Contract Management, Executive Management, Maintenance Management, Management Consulting, Business Management, Compliance, Risk, Change Management, Integration, Cost, Program Management, Management, Project Management, System Administration, Budgets, Corporate Real Estate, Vendor Management, Analysis, Human Resources, Engineering, Continuous Improvement, Team Building, Customer Satisfaction, New Business Development
Education
University of Southern Mississippi 1970 — 1972
BS, Industrial Management
Jackson County Junior College 1969 — 1970
AS, Business
Pascagoula Senior High School 1967 — 1969
AT&T April 2013 - Present
AT&T August 2010 - April 2013
at&t Messaging February 2004 - August 2010
AT&T August 2000 - February 2004
US Cellular May 1994 - May 2000
US Cellular 1996 - 1998
Skills
Coaching, IP, Project Management, Telecommunications, VoIP, Call Centers, Customer Service, Data Center, Ethernet, MPLS, Managed Services, Mobile Devices, Network Design, Networking, SIP, Testing, Troubleshooting, Unified Communications, Vendor Management, Wireless, Cisco Technologies, Telephony
Education
Westwood College of Technology 2008 — 2009
IT
Tulsa Community College 1990 — 1992
Associate of Arts (AA)
McGraw-Hill April 2011 - Present
Next Generation Wireless April 2007 - April 2011
US Cellular June 2002 - April 2007
Skills
B2B, Customer Service, Sales, Team Building, Direct Sales, Sales Management, Cold Calling, Management, Microsoft Office, Sales Process, Salesforce.com, Social Media, Account Management, Sales Operations, Sales Presentations, Employee Training, Recruiting, Communication
Education
University of Dubuque 2011 — 2016
BA, Human Resource Management
Northeast Iowa Community College 2002 — 2006
Marketing Management, Sales
Daugherty Business Solutions January 2014 - Present
Research Now March 2011 - September 2013
Deloitte July 2010 - March 2011
United Airlines December 2008 - June 2010
Exelon June 2008 - November 2008
Hitachi Consulting August 2006 - March 2008
Hewitt Associates August 2005 - August 2006
US Cellular 1999 - 2005
Skills
Enterprise Architecture, Data Warehouse..., Information Architecture, Data Governance, Data Modeling, Data Warehousing, Business Intelligence, ETL, Master Data Management, IT Strategy, Data Mining, Databases, SDLC, Erwin, Oracle, Business Analysis, Informatica, Requirements Gathering, Analytics, Big Data, Microsoft SQL Server, Unix
Education
University of Madras 1993 — 1996
M C A
University of Calicut 1989 — 1992
Bachelor of Science (B.Sc.)
Protiviti July 2015 - Present
Blue Chip Marketing Worldwide May 2015 - July 2015
Blue Chip Marketing Worldwide July 2014 - May 2015
Blue Chip Marketing Worldwide September 2012 - July 2014
Davis & Hosfield Consulting LLC May 2010 - June 2012
Navigant Consulting January 2010 - May 2010
US Cellular May 2008 - August 2008
Nabisco Biscuit Company May 2006 - August 2006
Nabisco Biscuit Company May 2005 - August 2005
Best Buy October 2003 - May 2004
Skills
Financial Analysis, Accounting, Entrepreneurship, Data Analysis, Sales, Forensic Accounting, Microsoft Office, Event Management, Lead Generation, Cross-functional Team..., Advertising, Analysis, CRM, Strategy
Education
University of Illinois at Urbana-Champaign - College of Business 2004 — 2009
Masters, Accountancy, Information Technology
The Chinese University of Hong Kong 2007 — 2007
Summer Program, International Finance
Proactive Worldwide June 2011 - Present
Economist Intelligence Unit (EIU), New Paradigm Resources Group (NPRG) March 2010 - September 2011
US Cellular November 2006 - February 2010
BearingPoint January 2006 - October 2006
Frost & Sullivan May 2004 - December 2005
MJ Economics July 2003 - April 2004
WILTEL COMMUNICATIONS (formerly Williams Communications) May 1998 - May 2003
NEWMYER ASSOCIATES, INC May 1996 - May 1998
WASHINGTON NICHIBEI CONSULTANTS June 1994 - May 1996
Skills
Competitive Analysis, Market Research, Market Analysis, Business Strategy, Cross-functional Team..., Leadership, Competitive Intelligence, Business Planning, Business Development, Forecasting, Pricing, Strategic Planning, Management, Analysis, Editing, Product Analysis, Market Entry, Primary Research, Secondary Research, International Market..., Market Assessments, Competitive Marketing..., Competitive Strategies, Qualitative &..., Project Management, Strategy, Consulting
Education
The George Washington University 1992 — 1994
M.A, European Studies/International Economics
Trinity University 1988 — 1992
B.A., International Studies, Cum Laude
Holland Hall School 1979 — 1985
Lake Shore Associates, Inc. August 2014 - Present
United Stationers May 2013 - May 2014
U.S. Cellular September 2012 - January 2013
U.S. Cellular August 2007 - September 2012
US Cellular June 2005 - June 2007
BearingPoint October 1997 - May 2005
Skills
Customer Experience, Wireless, Sales Operations, Strategy, Management, Cellular Communications, Customer Service, Budgets, Customer Retention, Business Development, Training, Cross-functional Team..., Vendor Management, Call Center, Customer Satisfaction, Team Building, Telecommunications, Team Leadership, Performance Management, Operations Management, Change Management, Strategic Planning, Business Process..., Business Strategy, Project Planning, Outsourcing, Talent Management, Organizational..., Mobile Devices, Inventory Management, Call Centers, Employee Engagement, Program Management, Leadership, Human Resources, Sales, B2B, Marketing, Leadership Development, Process Improvement, Retail
Education
University of Tulsa 1995 — 1996
Masters, Industrial/Organizational Psychology
Southwestern University 1991 — 1995
BA, Double Major in Psychology & Sociology
Outerwall August 2010 - Present
Coinstar and redbox (Outerwall) October 2009 - August 2010
BRW Enterprise May 2006 - August 2010
Beitler Staffing Services, Inc. May 2009 - May 2010
Redbox September 2008 - January 2009
Sears Holding Corporation July 2008 - October 2008
PepsiAmericas March 2008 - July 2008
US Cellular January 2008 - March 2008
United Airlines October 2006 - September 2007
Hewitt May 2006 - October 2006
Skills
Sourcing, Talent Acquisition, Project Management, Applicant Tracking..., Onboarding, Performance Management, College Recruiting, Employee Relations, Executive Search, Internet Recruiting, Management, Recruiting, Technical Recruiting, Human Resources, Coaching, Interviews, Personnel Management, Succession Planning, Employee Benefits, Benefits Negotiation, Vendor Management, Talent Management, Temporary Placement, Employee Engagement, HR Consulting, Screening, New Hire Orientations, Contract Recruitment, Leadership Development, PeopleSoft, HR Policies, Employer Branding, Strategic Planning, Strategy, Training, Organizational..., Screening Resumes, HRIS, Program Management, Workforce Planning, Benefits Administration, Deferred Compensation, Background Checks, Hiring, Resume Writing, Staffing Services, Taleo, Behavioral Interviewing, Leadership, Career Development
Education
New School for Social Research
MA, Human Resources Management
Stony Brook University
Bachelors, Psychology
MetroPCS October 2008 - Present
US Cellular January 1996 - October 2008
Education
Southern New Hampshire University 1993 — 1995
JPMorgan Chase & Co. July 1997 - Present
US Cellular May 1996 - June 1997
Comdisco April 1991 - May 1996
Skills
Vendor Management, Portfolio Management, Business Continuity, Disaster Recovery, Process Improvement, Incident Management, Capacity Planning, Business Analysis, Capacity Management, Project Delivery, Data Center, IT Management, IT Operations, IT Strategy, Help Desk Support, ITIL, IT Service Management, Integration
Education
Elmwood Park High School
Triton College
MetLife October 2014 - Present
Teladoc December 2013 - April 2014
BCI Broadband October 2011 - December 2013
PRC, LLC December 2009 - April 2011
Direct Energy December 2008 - December 2009
ChoicePay, Inc 2004 - 2008
US Cellular 2001 - 2004
TCIM Services August 2000 - September 2001
Sykes February 1999 - April 2000
First USA August 1994 - November 1998
Skills
Workforce Management, Call Center, Telecommunications, Customer Satisfaction, Customer Experience, Call Centers, Project Planning, Strategy, Customer Service, Training, Customer Retention, Cross-functional Team..., Leadership, ACD, Start-ups, Coaching, Management, Strategic Planning, Sales, Vendor Management, Team Building, CRM, Process Improvement, Outsourcing, Operations Management, Call Center Development, BPO, Banking, Performance Management, Contact Center..., Employee Benefits, Contact Centers, Inbound Marketing, Executive Management, Financial Services, Avaya, IVR, Telemarketing, Business Analysis, Business Process..., Relationship Management, Credit Cards, Salesforce.com
Education
Tulsa Community College 2011 — 2014
Bachelor's, Organizational Leadership
Tulsa Community College 1981 — 1991
AAS, Finance and Financial Management Services
Charles Page High School 1979 — 1981
Diploma, College Bound Courses
US Cellular April 2009 - Present
Harris Bank January 2008 - October 2008
Convergys 1985 - May 2007
Skills
Business Analysis, PMP, Vendor Management, SDLC, Software Project..., Requirements Analysis, PMO, IT Management, ITIL, Integration, Project Management, SharePoint, Requirements Gathering, Visio, Telecommunications, Software Documentation, Resource Management
Education
University of Cincinnati
Procare Software March 2010 - Present
Plexis Healthcare Systems September 2006 - February 2010
Vortx, Inc. February 2003 - September 2006
Project A, Inc. August 1999 - February 2003
US Cellular September 1995 - August 1999
Skills
.NET, Microsoft SQL Server, C#, ASP.NET, VB.NET, N-tier, Software Development, Client/server, WCF, T-SQL, NHibernate, Requirements Analysis, Visual Studio, Web Services, Web Applications, SDLC, Software Project..., Object Oriented Design, Software Design, CSS, SOA, ASP.NET MVC, SQL, Software Engineering, Databases, XML, HTML, Visual Basic, Database Design, Crystal Reports, TFS, JavaScript, REST, VSS, OOP, AJAX, IIS, Agile Methodologies, Subversion, Programming, jQuery, Scrum
Education
Southern Oregon University 1995 — 1999
BS, Computer Science
Houghton Mifflin Harcourt October 2012 - Present
Ifbyphone Inc January 2011 - May 2012
Google 2008 - 2010
DoubleClick April 2007 - April 2008
American Imaging Management 2006 - 2007
SmithBucklin Corporation 2003 - 2006
Ourhouse.com 1999 - 2001
SmithBucklin Corporation April 1995 - November 1999
US Cellular 1993 - 1995
IDM 1990 - 1993
Skills
Agile, Agile Methodologies, Scrum, Product Management, Software Development, SDLC, Business Analysis, Software Project..., Linux, SaaS, SQL, JavaScript, CSS, HTML, Program Management, Web Applications, XML, AJAX, E-commerce, Perl, Cloud Computing, Agile Project Management
Education
St. Joseph's College (IN) 1980 — 1985
Bachelor of Science (BS), Computer Science
Andrew Reise Consulting July 2006 - Present
Paddy O'Quigley's Pub & Grille April 2013 - Present
Adastra Metro Golf, LLC August 2001 - Present
US Cellular 2008 - December 2013
U.S. Cellular April 2008 - May 2009
H&R Block February 2004 - July 2006
Accenture July 1999 - February 2004
Skills
Customer Experience, Strategy Development, Business Strategy, Consulting, PMO, Vendor Management, SDLC, Program Management, Management Consulting, Process Improvement, Change Management, Business Process, Project Management, Software Project..., Product Management, Strategy, Business Analysis, Business Development, Business Process..., Business Transformation, Leadership, Project Portfolio..., Telecommunications, Strategic Planning, CRM, Team Leadership, Cross-functional Team...
Education
University of Kansas - Graduate School of Business 1997 — 1999
MBA, IT and Finance
St. Mary's University 1992 — 1997
Bachelor of Science (B.S.), Electrical and Electronics Engineering
Verizon Wireless January 2011 - Present
US Cellular May 1995 - May 1999
Skills
Wireless, GSM, 4G, LTE, Telecommunications, CDMA, EVDO, Cellular Communications, WiMAX, Computer Network..., 3GPP, 2G, HSPA, RF, 3G, Microwave, WCDMA, UMTS, Network Engineering, Mobile Communications, RF Engineering, Wireless Networking, GPRS, SS7
Education
University of Evansville 1989 — 1994
Microsoft August 2013 - Present
Microsoft September 2012 - August 2013
Walgreens December 2010 - September 2012
US Cellular August 2007 - October 2010
Skills
Microsoft Money, Business Operations, Planograms, Vendor Management, Program Management, Cross-functional Team..., Process Improvement, Financial Reporting, Project Management, Purchasing, Management, Business Analysis, Team Leadership, Business Process..., Requirements Analysis, Leadership, Training, Project Planning, Retail, Sales Operations, Construction, Team Building, Telecommunications, Budgets, Six Sigma, Forecasting, Contract Negotiation, Strategy
Education
University of Dayton 1991 — 1995
Bachelor of Arts (BA), English
Benedictine
Notre Dame
Global Technologies Associates August 2014 - Present
US Cellular May 2010 - Present
Goodman Networks November 2009 - May 2010
Alcatel-Lucent 1994 - November 2009
Lucent Technologies 1994 - November 2009
Education
University of Central Florida 1988 — 1994
BS, Electrical Engineering
The Partners Group July 2015 - Present
Mercer June 2008 - July 2015
Unum July 2007 - June 2008
Unum August 2002 - July 2007
LifeWise 2000 - 2002
US Cellular 1996 - 1999
Skills
Employee Benefits, Insurance, Disability Insurance, Account Management, Benefits Administration, Negotiation, Project Management, Health Insurance, Customer Service, Health Care Reform, Underwriting, Life Insurance
Education
Southern Oregon University 1992 — 1996
Bachelor of Science (B.S.), Psychology
The Dalles High School 1989 — 1992
Adeptus Health September 2015 - Present
Concentra April 2013 - Present
CVS Caremark Corporation April 2009 - March 2013
CVS Caremark April 2006 - March 2009
US Cellular May 2003 - 2006
Dish Network September 1993 - 2003
Dish Network 1993 - 2003
Dish Network 1993 - 2003
Skills
Call Center, Quality Assurance, Customer Experience, Sales, Vendor Relationships, Customer Satisfaction, Customer Retention, Workforce Management, Process Improvement, Operations Management, Team Building, Cross-functional Team..., Customer Service, Account Management, Vendor Management, Sales Management, Telecommunications, Direct Sales, Team Leadership, Sales Operations, IVR, Salesforce.com, Coaching, Leadership, Budgets, Strategy, Management, Leadership Development, Call Centers, Training, Strategic Planning, Business Process..., Performance Management, Retail, Employee Engagement, Program Management, Outsourcing, CRM, Mentoring
Education
Texas Tech University 1985 — 1990
BS in College of Education, Secondary Education and Teaching
Texas Tech University 1985 — 1990
Bachelor of Applied Science (BASc, Bachelor of Science
CUNA Mutual Group October 2013 - Present
U.S. Cellular August 2005 - October 2013
Exacta Corporation July 1999 - July 2005
US Cellular October 1994 - June 1999
Skills
Unix, Agile Methodologies, SQL, SDLC, Software Development, Perl, XML, Linux, Java, Tcpdump & Wireshark, Web Logic, Oracle (v6-v11), Oracle Enterprise..., Business Objects Report..., Clear Case/Clear Quest, Exceeds / Putty, Panther/Jam Forms and..., Metropolis Database, Code1, Verazip, BMC Remedy, Quality Center, SOA, Web Services
Education
SUNY Polytechnic Institute 1992 — 1994
Bachelor of Science, Computer Information Systems, Computer Science
SUNY Canton 1990 — 1992
Associate of Science, Computer Information Systems, Computer Science
NTT DATA Americas July 2015 - Present
Rightpoint December 2014 - July 2015
NTT DATA Americas November 2011 - December 2014
Beacon Hill Staffing Group November 2010 - November 2011
Geneca March 2009 - November 2010
US Cellular November 2007 - February 2009
US Cellular March 2006 - November 2007
Convergys April 2003 - March 2006
Convergys November 1999 - April 2003
Convergys April 1997 - November 1999
Skills
SDLC, Agile Methodologies, Business Requirements, Enterprise Software, Software Project..., Business Process, Consulting, Requirements Gathering, Systems Analysis, PMP, Telecommunications, Project Management, Business Architecture, Vendor Management, Management, Scrum, Team Leadership, Insurance, Agile & Waterfall..., Functional..., Visio, Business Process..., MS Project, Project Initiation, User Centered Design, Rapid Prototyping, Wireframes, Strategic Planning, Backlog Creation, Backlog Management, User Storyboards, SharePoint, Business Modeling, Individual Health..., Veterinary Insurance, Custom Software..., SCRUM Master, Sitecore, JIRA, Business Support Systems, Intranet, Website Development, Business Analysis, User Experience
Education
University of Illinois at Urbana-Champaign 1985 — 1989
BA, Economics
The George Washington University 2000 — 2000
Master's Certificate, Project Management
CF Industries December 2012 - Present
T-Systems North America, Inc 2005 - November 2012
US Cellular January 2003 - 2005
Baker & Baker 2001 - 2002
Skills
SAP, Accounts Payable, Process Improvement, General Ledger, Financial Reporting, Accounting, Account Reconciliation, Financial Accounting, Treasury, Sarbanes-Oxley Act, Microsoft Excel, Auditing, Fixed Assets, Cost Accounting, Accounts Receivable, Variance Analysis, Payroll, Payments
Education
Western Governors University 2015 — 2018
Bachelor of Science, Business Management
The College of Office Technology
US Cellular April 2001 - October 2014
Williams Communications systems November 2000 - April 2001
Business Communications Systems September 1985 - July 1990
Skills
VoIP, ACD, Avaya, PBX, Telephony, Call Center, CTI, Voice Mail, Cisco, Telecommunications, SIP, Unified Communications, IP, Video Conferencing, Cabling, CCNA, TDM, Unified Messaging, Troubleshooting, ISDN, T1, Avaya PBX, Meridian, TCP/IP, System Administration, IP Networking, Windows, Cisco Call Manager, Networking, Data Center, Cisco Technologies, Call Centers, IVR, Switches, Wireless, Cellular Communications, Fiber Optics, LAN-WAN, Network Design, Wireless Networking, MPLS, Computer Network..., CDMA, WAN, QoS, H.323, Routers, SIP Trunking, Network Architecture, Ethernet
Education
Tidewater Community College
Computer Science
US Cellular January 2010 - Present
US Cellular February 2006 - January 2010
ACRS 2000 1994 - 2005
Skills
Wireless Networking, Cellular Communications, Wireless, EVDO, Telecommunications, 4G, Mobile Devices, LTE, Switches, RF, Troubleshooting, CDMA, Microwave, WiMAX, CDMA2000, RF Engineering, Network Optimization, Wireless Broadband, UMTS, 3G, GSM, Antennas, WiFi
Education
University of Central Oklahoma 1992 — 1995
B.S., Engineering Physics
Cook Medical December 2004 - Present
Schering-Plough Pharmaceuticals 2003 - 2004
US Cellular 1998 - 2003
Skills
Consultative Selling, Cold Calling, Sales Management, Market Planning, Market Segmentation, Hiring, Coaching, Contract Negotiation, Product Development, Forecasting, Key Account Management, Leadership Development, Team Leadership, Segmentation, Selling, Sales Training, Selling Skills, Urology, Market Development, Medical Devices, Sales Operations, Disposables, B2B, Sales, Capital Equipment, Product Launch, Operating Room, Surgeons, Sales Force Development, Capital Equipment Sales, Interventional Radiology, Surgical Instruments, Operating Room Sales
Education
St. Norbert College 1994 — 1998
Bachelor of Arts (B.A.), Communications
Waukesha Catholic Memorial 1990 — 1994
US Cellular July 1994 - Present
US Cellular September 1998 - August 2004
US Cellular November 1997 - September 1998
Skills
EVDO, RF Engineering, LTE, Wireless, 3G, CDMA, Cellular Communications, CDMA2000, 4G, TDMA, Switches, RF, SS7, Testing, Microwave, UMTS, T1, WiMAX
Education
Tulsa Community College
US Cellular nfeuscellular1999 - 2009
Skills
CDMA, Cellular Communications, EVDO, Wireless, 4G, Computer Network..., Networking, RF, 3G, IP, CDMA2000, LTE, Wireless Networking, Network Design, Ethernet, RF Engineering, T1, Switches, Microwave
Education
University of Alaska Fairbanks 1972 — 1983
Econ One Research November 2014 - Present
Bank of America September 2012 - November 2014
Walgreens October 2011 - September 2012
Bank of America August 2009 - July 2011
US Cellular July 2008 - June 2009
PepsiCo Chicago November 2007 - July 2008
Northern Trust March 2007 - August 2007
Cardinal Health September 2005 - November 2006
Morgan Stanley June 2003 - April 2005
Education
The Ohio State University Fisher College of Business 2001 — 2005
BSBA, Finance
US Cellular June 2014 - Present
US Cellular December 2000 - June 2014
Mazzio's Italian Eatery September 1993 - December 2000
Skills
Customer Retention, Wireless, Customer Experience, Account Management, Mobile Devices, Cellular Communications, Sales Operations, Team Building, Leadership, Telecommunications, Team Leadership, Sales Process, Customer Satisfaction, Cross-functional Team..., 4G, CDMA, Sales, Direct Sales, Sales Management, Call Centers, Troubleshooting, Call Center, Process Improvement
Education
Broken Arrow High School
Tulsa Community College
Associate's Degree, Mathematics
US Cellular March 1995 - Present
USCellular 1995 - Present
United States Navy 1992 - Present
Skills
B2B, Team Leadership, Customer Service, Coaching, Quotas, Mobile Devices, Training, Customer Experience
Education
Rogers State College 1992 — 1993
Criminal Justice
Tulsa Community College
Williams Company July 2013 - Present
Albemarle May 2013 - July 2013
Williams Company September 2010 - May 2013
Oklahoma State HR Council January 2012 - January 2013
Tulsa Area Human Resources Association January 2010 - December 2011
US Cellular September 2008 - August 2010
US Cellular June 2007 - September 2008
US Cellular April 2005 - June 2007
Coca-Cola Enterprises October 2003 - April 2005
Avaya 2000 - 2003
Skills
Coaching, Staff Retention, Onboarding, Talent Acquisition, College Recruiting, Applicant Tracking..., Employee Engagement, Human Resources, HRIS, HR Policies, Deferred Compensation, Employee Benefits, Benefits Administration, Leadership Development, FMLA, Policy, Interviews, Training, Hiring, Technical Recruiting, Sourcing, Internet Recruiting, Team Leadership, Career Development, Personnel Management, Screening Resumes, Strategic Planning, Management, New Hire Orientations, Organizational Design, Temporary Placement, Organizational..., Labor Relations, Conflict Resolution, Employee Training, PeopleSoft, Mergers, Career Counseling, Strategic HR, Team Building, SAP HR, Corporate Recruiting, Culture Change
Education
Southern University and Agricultural and Mechanical College at Baton Rouge 1998 — 2000
MPA, HR
US Cellular Major Account ExecutiveU.S. Cellular1995 - Present
USCellular 1995 - Present
Education
University of Arkansas at Little Rock 1981 — 1983
ANGI Energy Systems January 2009 - Present
US Cellular January 2007 - July 2008
Springboard, Nonprofit Consumer Credit Counseling Agency February 2000 - March 2007
Skills
Recruiting, Human Resources, New Hire Orientations, Employee Benefits, Employee Engagement, HRIS, Benefits Administration, Training, Payroll, Interviews, Employment Law, FMLA, Onboarding, College Recruiting, Hiring, Employee Relations, Talent Acquisition
Education
Western Governors University 2010 — 2014
Bachelor of Business Administration (B.B.A.) - Human Resources, Human Resources Management/Personnel Administration, General
University of California, Riverside 2004 — 2006
Human Resource Management
- January 2009 - March 2009
US Cellular January 2006 - August 2008
IDSA 2005 - 2008
Education
University of Illinois at Chicago 2004 — 2007
Triton-College 2001 — 2003
AAS, Architecture
DeVry Insitute of Technology 1996 — 1999
EET, Electronic Engineering Technology
Telcom Innovations Group May 2014 - Present
US Cellular August 2005 - May 2013
Cingular/AT&T February 2004 - July 2005
MCI/WorldCom 1989 - 2002
Skills
Telecommunications, Sales Process, Wireless, Mobile Devices, Account Management, Sales Management, M2M, New Business Development, Direct Sales, Solution Selling, Cellular Communications, B2B, Cross-functional Team..., Business Development, Team Leadership, Team Building, Sales Operations, Retail, Leadership, 4G, Sales, Strategy, Customer Satisfaction, Customer Experience, Customer Retention, Networking, Mobile Technology, Mobile Communications, CDMA, Cold Calling, Selling, Sales Presentations, IT Service Management, Disaster Recovery, IT Strategy, Business Continuity, VoIP, Building Relationships, Strategic Partnerships, Indirect Channel Sales, Training, Wireless Broadband, Managed Services, Call Centers, Product Management, Product Marketing, Salesforce.com, Unified Communications, Vendor Management, Go-to-market Strategy
Education
Triton College
US Cellular October 2012 - Present
US Cellular July 1994 - October 2012
Skills
Quotas, Customer Satisfaction, Cellular Communications, Account Management, Sales Process, B2B, Sales Management, Leadership, Project Planning, Wireless, Customer Experience, Selling, Sales, Customer Retention, Direct Sales, Team Leadership, Cold Calling
Education
St. Norbert College 1980 — 1984
BBA, Marketing
Eagles Wings food pantry May 2014 - Present
US Cellular August 2009 - May 2014
Skills
Retail
Education
Southern Illinois University, Edwardsville 1987 — 1992
BA, Mass Communications
Southern Illinois University, Edwardsville
AT&T Mobility February 2010 - August 2014
Connect Wireless/AT&T January 2006 - December 2007
DIRECTV July 2007 - September 2007
US Cellular 1999 - 2005
Good Bean Coffee Co. June 1996 - March 1999
The Pro Image January 1995 - June 1996
Skills
Customer Satisfaction, Customer Experience, Leadership, Customer Retention, Process Improvement, Call Center, Customer Service, Telecommunications, Management, Sales, Team Leadership, Sales Management, Retail, Training, Wireless, Microsoft Office, Direct Sales, Account Management
Education
Southern Oregon University 1995 — 1996
Computer Information Systems (CIS)
Phoenix High School 1991 — 1995
High School Diploma, General Studies
Asante Health System 2007 - Present
US Cellular 2000 - 2006
Skills
Process Improvement, Team Leadership, Employee Relations, Performance Management, Recruiting, Deferred Compensation, Employee Engagement, Talent Management, Talent Acquisition, Leadership, Hiring, Onboarding, Succession Planning, Leadership Development, HRIS, Vendor Management, Project Management, Human Resources, Customer Service, Employee Benefits, Training, Organizational..., Customer Satisfaction
Education
Southern Oregon University 2007 — 2008
Master in Management, Organizational Development - Leadership Development
Washington State University - College of Business and Economics 1993 — 1997
Bachelor of Arts, Business Administration
B & T Group March 2014 - Present
Goodman Networks July 2010 - March 2014
BCI Communications July 2009 - September 2010
M J Cobb and Associates January 2007 - 2010
T-Mobile January 2009 - June 2009
Telecom Realty October 2007 - May 2008
US Cellular September 2005 - October 2007
Bechtel 2005 - 2005
Alamosa PCS 2004 - 2005
LCC 2003 - 2004
Skills
Zoning, Cellular Communications, Site Development, Site Acquisition, Leases, Contract Negotiation, Construction, RF, Property Management, Location Intelligence, Due Diligence, Project Management, Management, Wireless, Computer Network..., Negotiation, Microwave, Mobile Devices, LTE, Vendor Management, Telecommunications, 4G, UMTS, WiMAX, CDMA
Education
University of Central Oklahoma 1992 — 1995
B.A., Business, Information Technology
Edmond High School 1966 — 1970
graduated, business
Synergy Physical Therapy April 2009 - Present
Southern Oregon University September 2008 - December 2012
The Regence Group September 2006 - July 2008
Lithia Motors November 2005 - September 2006
US Cellular June 2004 - September 2005
Skills
Customer Satisfaction, Outlook, Customer Service, Microsoft Office, Microsoft Excel, Team Leadership, Quality Assurance, Coaching, Training, PowerPoint, Leadership, Strategic Planning, Project Management, Customer Experience, Customer Retention, Call Centers, Research, Retail, Community Outreach, Microsoft Outlook
Education
Southern Oregon University 2010 — 2012
Bachelor of Science (B.S.), Health and Physical Education/Fitness
Southern Oregon University 2002 — 2004
B.S., Psychology
Southwest LTC Management Services June 2010 - Present
Valencia Capital Management June 2008 - June 2010
UT Southwestern Medical Center - Richardson Regional Cancer Center January 2002 - January 2008
US Cellular 2000 - 2002
Evans Electric 1990 - 1999
Skills
Project Management, Process Improvement, Healthcare Management, Budgets, Strategic Planning, Program Development, Operations Management, Employee Relations, Customer Service, Marketing, Management, Team Building, Medicare, Human Resources
Education
The University of Texas at Dallas
Bachelor's Degree, Fine/Studio Arts, General
U.S. Cellular, Inc. December 2005 - Present
US Cellular December 2005 - December 2009
Skills
Customer Experience, Cellular Communications, Wireless, Leadership, Sales Management, Customer Satisfaction, Quotas, Customer Retention, Training, Retail, Leadership Development, Servant Leadership, Sales Process, Sales Operations, Sales, M2M, Telecommunications, Recruiting, Hiring, 4G, Wireless Broadband
Education
North Arkansas Community College 1984 — 1988
University of Central Arkansas 1984 — 1988
US Cellular January 2006 - Present
Education
University of Central Oklahoma 2005 — 2007
Broadcasting
Southwestern College 2002 — 2005
Athletic Training & Broadcasting
Sam's Club December 2014 - Present
Grappone Automotive March 2014 - November 2014
Best Buy September 2012 - March 2014
US Cellular November 2008 - July 2012
Circuit City Stores, INC January 2001 - November 2008
State of New Hampshire January 1998 - January 2001
US Navy January 1994 - January 1998
Skills
Wireless, Electronics, Retail, Telecommunications, Merchandising, Customer Relations, Inventory Management, Customer Service, POS, Cellular, Stores, Promotions, Visual Merchandising, Retail Management, B2B, Vendor Relations, P&L Management, P&L, Inventory Control, Team Building, Loss Prevention, Hiring, Consumer Electronics, Sales Management, Team Leadership, Customer Satisfaction, Team Management, Coaching, Problem Solving, Account Management, Cross-functional Team..., Planning, Big Box, Multi-Unit Management, Accountability, Shrinkage, Driving Results, Customer Experience, Store Management, Income Statement, Leadership, Sales, Recruiting, Management, Profit, Retail Sales, Associate Development, Planograms, Store Operations, District Management
Education
Southern New Hampshire University 2009 — 2013
Business Administration, Organizational Leadership
US Cellular May 2008 - Present
Dynamic Image Publications July 2006 - Present
Target 2004 - 2007
Education
Southern Illinois University, Edwardsville 2007 — 2009
in progress, Mass Communications, Corporate and Institutional Media
KQFX22 & myzouTV of The Networks of Mid Missouri July 2015 - Present
Pirate Technologies LLC June 2014 - June 2015
US Cellular May 2010 - May 2014
Skills
Account Management, Customer Retention, Cellular Communications, Entrepreneurship, Insurance, New Business Development, Quotas, Small Business, Wireless, Customer Satisfaction, Cold Calling, 4G, Sales Process, Sales Operations, Direct Sales, Customer Experience, Customer Service, Sales
Education
Southern Illinois University, Edwardsville 1985 — 1988
US cellular 1998 - 1999
JC Penney 1996 - 1997
Skills
Customer Service
Education
Southern New Hampshire University 2004 — 2009
US Cellular September 2002 - Present
Shaw Environmental 1997 - 2001
Skills
NetBackup, Storage Virtualization, Troubleshooting, Wireless, Data Center, Fiber Switches, Windows, Vendor Management, Switches, Wireless Networking, Telecommunications, Cellular Communications, Process Improvement, Disaster Recovery, Computer Hardware
Education
Tusculum College 1998 — 2001
US Cellular September 2006 - Present
United States Cellular June 2000 - September 2006
United States Cellular July 1998 - June 2000
Skills
Switch, Network Operations, Wireless, CDMA, 4G, Network Design, Cellular Communications, Switches, EVDO, T1, Microwave, Computer Network..., Wireless Networking, 3G, LTE, Telecommunications, IP, RF Engineering, Networking, Ethernet
Education
St. Gregory's University 2010 — 2011
Bachelor of Science, Business
Tulsa Community College
Associates, Electronic / Mechanical
ACA Performance Services January 2014 - Present
Vincent Performance Services LLC March 2012 - December 2013
Ashland Partners February 2010 - February 2012
Northwestern Mutual February 2009 - February 2010
US Cellular February 2008 - February 2009
Skills
Investments, Financial Analysis
Education
Southern Oregon University 2006 — 2009
Bachelor of Science, Mathematics
Comcast Cable February 2007 - April 2009
US Cellular June 2004 - June 2006
Education
The Citadel 1984 — 1986
US Cellular
Skills
Call Centers, Troubleshooting, Customer Satisfaction, Wireless, Training, Employee Training, Situational Leadership, Emotional Intelligence, Customer Experience, Mobile Devices, Wireless Networking, Servant Leadership, Telecommunications, Cellular Communications, Coaching, Recruiting, CDMA, Customer Retention, Call Center, Performance Management, Vendor Management, Team Leadership, Cross-functional Team..., Leadership Development, Process Improvement, Microsoft Office, Change Management, Program Management, Talent Management, VoIP, Workforce Management, Team Building, Strategic Planning, Sales, Sales Operations, Account Management, Leadership, Workshop Facilitation, Sales Management, Direct Sales, Customer Service, Organizational..., Project Management, Management, Sales Process, Employee Relations, 4G, Hiring, Employee Engagement, Call Center Development
Education
Tusculum College 2011 — 2013
Bachelor's degree, Business Administration and Management, General
Tusculum College
Bachelor of Applied Science (BASc), Business Administration and Management, General
Grant Thornton LLP April 2013 - Present
Northern Trust October 2011 - February 2013
Playboy Enterprises November 2010 - October 2011
AC Nielsen September 2010 - November 2010
US Cellular March 2010 - August 2010
JPMorgan Chase July 2009 - October 2009
YRC Worldwide Technologies 2004 - 2009
Boise Cascade Office Products 1999 - 2002
Skills
SDLC, Quality Assurance, Test Cases, Agile Methodologies, Business Analysis, Team Leadership, Process Improvement, User Acceptance Testing, Testing, SQL, Vendor Management, Management, Test Strategy, Visio, Project Management, Software Project..., SharePoint, Software Development, IT Strategy, Business Intelligence
Education
Triton-College
Computer Science
Triton-College
Computer Science
US Cellular Customer Service CoachU.S. Cellular1998 - Present
Education
Tulsa Technology Center-Lemley Campus 1997 — 2001
Cabinet Making and Carpentry
Tulsa Community College
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
Xerox Services January 2013 - Present
US Cellular February 2010 - January 2013
Telcom Innovations Group October 2007 - February 2009
American Medical Association April 2001 - October 2007
American Bar Association October 1986 - March 2001
Skills
Procurement, Vendor Management, Customer Service, Microsoft Office, Troubleshooting, Telecommunications, Employee Training, Technical Support, Call Centers, Call Center..., Call Center Development, Customer Service..., Customer Service..., Customer Service..., Telecommunication..., Telecommunications..., Telecommunications..., Process Improvement, Wireless, Program Management, Management, CRM, Analysis, Leadership, ACD, Cellular Communications, Team Leadership, Supervisory Skills, Team Building, Budgets, Customer Experience, Microsoft Exchange, Coaching, Team Management, Customer Satisfaction, Customer Oriented, Customer Engagement, Customer Support, Telecommunications..., Avaya, Cross-functional Team..., Training, Customer Retention, Time Management, Workforce Management, Sales
Education
University of Dubuque
BBA, Business Administration and Marketing
OfficeMax June 2011 - Present
US Cellular July 2010 - June 2011
TEKsystems December 2009 - July 2010
CNA Insurance August 2006 - December 2009
TEKsystems August 2006 - January 2007
Unisys June 2001 - July 2006
Terasys August 1998 - June 2001
Skills
Disaster Recovery, Data Center, Storage Area Networks, Virtualization, VMware, Solution Architecture, SAN, Unix, Storage, High Availability, Professional Services, ITIL, EMC Storage, Infrastructure, Architecture, IT Strategy, VMware ESX, Enterprise Architecture, Architectures, Cloud Computing, Servers, Solaris, System Deployment, SDLC, Management, Vendor Management, Integration, IT Management, Consulting, Enterprise Software, Data Migration, Process Improvement, Security, Networking, IT Service Management
Education
DeVRY 1998 — 1999
TCom Mgmt
Universiteti i Tiranës 1995 — 1996
Insurance Service Center June 2015 - Present
Senior life services February 2014 - Present
AIG June 2013 - Present
US Cellular July 2006 - August 2012
Alltel Communications July 2006 - August 2012
Sprint Telecommunications January 2006 - May 2006
Skills
Insurance, Sales, Customer Service, Troubleshooting, Customer Experience, Employee Benefits, Direct Sales, Cold Calling, Solution Selling, Sales Process, Training, Mobile Devices, Sales Operations, Selling, Wireless Networking, Retail, Leadership, Customer Retention, Networking
Education
Southwestern Community College 2009 — 2012
Associates Degree, Cyber Crime Technology
Midway High School 1980 — 1983
high school diploma
Suddenlink July 2015 - Present
Knights of Columbus Insurance September 2014 - July 2015
Cox Communications June 2013 - September 2014
Sprint Nextel August 2012 - June 2013
T-Mobile October 2011 - August 2012
T-Mobile USA May 2006 - October 2011
US Cellular June 2004 - May 2006
Friedman's Jewelry August 2003 - June 2004
CopyMax January 2001 - January 2003
Kinko's January 1996 - January 2001
Skills
Sales Management, Retail, Sales Presentations, Direct Sales, Customer Service, Sales Operations, Account Sales Strategies, Account Management, Contract Negotiation, Marketing Strategy, Event Planning, Event Management, Operational Excellence, Training, Project Management, Problem Solving, B2B, Business Development, Coaching, Cold Calling, Cross-functional Team..., Customer Experience, Management, Mobile Devices, Recruiting, Team Leadership, Telecommunications, Wireless
Education
Southern Nazarene University 2007 — 2008
Bachelors of Science, Organizational Leadership
2003 OSU- OKC Oklahoma 2001 — 2003
Associates, Applied Science
HP Enterprise Services November 2011 - Present
Level 3 Communications July 2010 - March 2011
US Cellular December 2006 - March 2010
US Cellular November 2000 - December 2006
American Airlines June 1996 - August 2000
American Airlines June 1990 - June 1996
Education
Tulsa Community College 2001 — 2004
Associates, Telecommunications (Cisco Option)
Tulsa Community College 1988 — 1992
Associates, Mathematics
Tulsa Community College 1988 — 1990
Associates, Computer Programming
Parents Time Out, Inc. December 2013 - Present
US Cellular 2005 - 2012
US Cellular July 2000 - May 2005
US Cellular July 1996 - July 2000
US Cellular August 1995 - July 1996
Skills
Management, Operations Management, Cellular Communications, Wireless, Customer Retention, Customer Satisfaction, Call Centers, Leadership, Telecommunications, Team Building, Customer Experience, Training, CDMA, Cross-functional Team..., Leadership Development, Coaching, LTE
Education
Ministry Institute International 2010 — 2012
Masters in Ministry, Biblical Studies
Tusculum College 2005 — 2008
Master of Arts, Education, Human Resource Development Concentration
Tusculum College 2000 — 2003
Bachelor of Science (B.S.), Organizational Management
Enterprise Fleet Management March 2011 - Present
Verizon Wireless October 2007 - March 2011
US Cellular February 2002 - October 2005
Skills
Vehicles, Forecasting, Customer Service, Fleet Management, Automotive, Customer Relations, Negotiation, Sales Management, Excel, Strategic Planning, Microsoft Office, Inventory Management, Purchasing, New Business Development, Customer Satisfaction, Risk Management, PowerPoint, Word, Team Building, Contract Negotiation
Education
Tulsa Central High School
High School Diploma, College Prep
Tulsa Community College
University College for the Creative Arts at Canterbury, Epsom, Farnham, Maidstone and Rochester
Bachelor of Business Administration (B.B.A.), Business
University of Tulsa
Portland Construction July 2013 - Present
US Cellular August 1998 - June 2013
United States Marine Corps May 1992 - May 1998
Skills
Networking, Telecommunications, Wireless Networking, Computer Network..., Electrical..., Electronics Repair, Operating Systems, CDMA, Troubleshooting, Network Design, Testing, Switches, Software Installation, Routers, Wireless, Ethernet, Routing, Cellular Communications, VoIP, CCNA, TCP/IP, System Deployment, LAN-WAN, WAN, Cabling, IP, Network Engineering, 4G, T1
Education
Strayer University (VA) 2006 — 2008
Bachelor of Science, Computer Information Systems
SBA Communications December 2012 - December 2014
MetroPCS 2009 - 2012
US Cellular December 2005 - December 2009
Skills
Telecommunications, Wireless, Mobile Devices, Management, IP, Product Management, Customer Service, Sales, Troubleshooting, GSM, Vendor Management, Direct Sales, Networking, Sales Management
Education
TESST College of Technology-Baltimore 1998 — 2000
Associate's degree, Computer Systems Networking and Telecommunications