ACS Company
Industry: Civil engineering company
DescriptionACS, Actividades de Construcción y Servicios, S.A. is a Spanish company dedicated to civil and engineering construction, all types services and telecommunications. It is one of the leading construction companies in the world, with projects in many countries around the world. Revenue: 34.06 billion EUR (2016) CEO: Florentino Pérez (1997–) Owner: Florentino Pérez (12.5%) Subsidiaries: Dragados S.A., Hochtief, Turner Construction,
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ACS Employees
Xerox December 2014 - Present
UT Office of Strategic Initiatives June 2014 - September 2014
Texas State Comptrollers Office December 2008 - April 2014
ACS October 2008 - December 2008
Level 3 Communications January 2003 - August 2008
Broadwing Communications 2003 - 2007
PC Doctors Inc. January 2002 - January 2005
EDS-MCI/Worldcom January 1999 - January 2001
MCI/Worldcom January 1995 - January 1999
Price Waterhouse January 1992 - January 1994
Skills
MPLS, Telecommunications, VoIP, Ethernet, Computer Network..., Managed Services, Network Design, IP, Wireless, Data Center, Telephony, WAN, Cross-functional Team..., Project Management
Education
Florida Metropolitan University 1989 — 1992
Bachelor of Science (BS), CIS
St. Edward's University
Saks Fifth Avenue November 2007 - Present
Philips Electronics May 2006 - November 2007
Oxford International January 2005 - April 2006
ACS November 2003 - April 2005
Pearson Testing November 1998 - October 2003
Skills
Onboarding, Recruiting, Talent Acquisition, Human Resources, Employee Benefits, Benefits Administration, FMLA, PeopleSoft, HR Policies, Customer Service, Employee Relations, New Hire Orientations, Retail, Hiring, Talent Management, Interviews
Education
French Culinary Institute 2009 — 2010
Culinary, French Cuisine
Florida State University 1996 — 2002
Bachelors, Spanish with Concentration in Marketing
IAP Worldwide Services April 2015 - Present
ACS September 2012 - November 2014
MidWest ATC April 2004 - December 2009
Department of Defence September 1999 - March 2004
Department of Defence September 1977 - November 1998
Skills
Inventory Management, Sales Management, Inventory Control, P&L, Change Management, Sales, Profit, Coaching, Retail, Training, Management, Aviation, Military, DoD, Operations Management, Military Operations, Air Force, Aircraft, Flights, Aircraft Maintenance, Airports, Mentoring, Program Management, Human Resources, Facilities Management, Budgets, Afghanistan
Education
Embry-Riddle Aeronautical University 1992 — 1994
Air Traffic Controller
Community Coleage or the AF 1985 — 1989
Bachelor's degree, Business Administration and Management, General
Southwest Airlines (via Apex Systems contract) October 2014 - Present
Southwest Airlines (via Apex Systems contract) October 2013 - September 2014
Fidelity Investments March 2012 - October 2013
TEKsystems January 2012 - March 2012
Harland Financial Solutions January 2006 - December 2011
ACS October 2001 - October 2005
Freddie Mac April 1996 - September 2001
Skills
scrum master, Agile Methodologies, Scrum, Project Management, SDLC, Process Improvement, Web Applications, Software Quality..., User Acceptance Testing, Test Planning, Quality Center, TFS, Requirements Analysis, SQL Server Management..., SQL, SoapUI, Integration
Education
The George Washington University 2000 — 2004
Masters Certificate, Project mgmt
Elizabethtown College
BS, Business and Computer Science
Benefis Health System May 2015 - Present
Silver Mountain Consulting, Inc. 2008 - Present
GetInsured April 2014 - March 2015
Pathologists' Regional Laboratory 2011 - 2014
State of Montana - Department of Justice 2010 - 2011
Montana Health Network 2009 - 2010
ACS December 1995 - December 2008
ACS Healthcare Solutions December 1995 - December 2008
Superior Consultant Holdings Corp 1995 - 2001
Grady Health System 1994 - 1995
Skills
Administration, Business Strategy, Change Management, Education, Customer Service, ERP, Government, Governance, Healthcare, Healthcare Information..., Hosting, ITIL, Knowledge Management, KPI, Laboratory, Leadership Development, Mentoring, Mergers, Negotiation, Non-profits, Contract Negotiation, Outsourcing, Operations Management, Organizational..., Product Development, Program Management, Strategic Planning, Team Building, Telecommunications, User Experience, Vendor Management, Project Management, System Administration, Mergers & Acquisitions, Management, Management Consulting, Consulting, Data Center, PMP, Enterprise Software, Business Process, Project Planning, Process Engineering, Business Process..., IT Strategy, Recruiting, Information Technology, Integration, Executive Management, Networking
Education
Wayne State University
Master of Business Administration (MBA), Management
Framingham State College
Bachelor of Science (BS), Computer Science (Software Engineering) / Mathematics
McGill University
Computer Science and Mathematics
CoreLab February 2007 - Present
ACS February 1998 - December 2006
Sallie Mae December 2003 - May 2004
Skills
Public Speaking, Teaching, Microsoft Excel, Public Relations, Psychotherapy, Microsoft Office, Customer Service, Community Outreach, Event Planning, Social Media, PowerPoint, Mental Health, Microsoft Word, Research, Higher Education
Education
University of Phoenix Bakersfield, Central Valley Campus 2012 — 2014
Masters of Science, MFCT, 3.54
Fresno Pacific University 2009 — 2011
Bachelor of Arts (BA), Christian Ministries & Leadership
ACS August 2011 - Present
York University September 2010 - April 2011
CFM Canada 2006 - 2008
TPA Investment 2001 - 2004
Manulife Financial 1997 - 2000
Royal Military College 1992 - 1994
Various Non Profit and Governmental Organizations 1990 - 1994
Skills
Social Disablement, Teaching, Research, Customer Service, Quality Control, Public Participation, Analysis, Software Documentation, Programming Languages, Operational Metrics, Statutes and Regulations, Group Discussions, Questionnaires, Data Mining, Constructive Feedback, Statistical Reporting, Report Writing, Data Embodiment...
Education
George Brown College 2015 — 2017
Certificate in Emergency Management (in progress), Crisis/Emergency/Disaster Management, Continuing
York University 2010 — 2011
MA, Critical Disability Studies
Seneca College of Applied Arts and Technology 2009 — 2010
Grad. Cert., Human Resources Management, High Honours
Seneca College of Applied Arts and Technology 2009 — 2010
Certificate, French Language
George Brown College 2004 — 2006
Diploma, Engineering Technician, Honours
University of Waterloo 1990 — 1994
BES, Environmental Studies, Honours, Dean's List
Emergency Management Ontario (EMO)
Certificates and Courses, Crisis/Emergency/Disaster Management, Completed
LCS Consulting, LLC June 2014 - Present
ACS, a Xerox Company - State Transportation Group October 2011 - June 2014
ACS October 2008 - October 2011
ACS Education Solutions 2005 - 2008
ACS Education Solutions 1998 - 2005
Rental Tools and Equipment Co. 1983 - 1998
Skills
PMO, PMP, Requirements Analysis, SDLC, Program Management, Project Planning, Project Management, Software Development, Software Project...
Education
Allegany College 1980 — 1983
Associates, MIS
Frostburg State University 1978 — 1983
ACS January 2014 - Present
Global Advisory LLC November 2010 - Present
National Education Association November 2010 - Present
Federal Communications Commission January 2009 - November 2010
Plateau Systems November 2005 - October 2008
planmatics inc 2005 - 2005
Planmatics Inc 2003 - 2005
Planmatics Inc 2002 - 2003
Skills
Agile Methodologies, Product Management, Software Project..., Program Management, Software Development, Integration, SOA, Process Improvement, Problem Solving, Atlassian JIRA, IBM Rational Tools, Business Analysis, Strategic Planning, Requirements Management, Requirements Analysis, RequisitePro, Mercury Test Tools, Quality Assurance, Testing, Project Management, Analysis, Management, Leadership, SDLC, Software Design, Web Services, Cross-functional Team..., Consulting, Business Intelligence, Enterprise Architecture, IT Strategy, Project Portfolio..., PMP, CMMI, Cloud Computing, Enterprise Software, Agile Project Management
Education
George Mason University 2000 — 2002
MS in Systems Engineering
George Mason University 2000 — 2002
MS
Oil-Dri Corporation of America August 1995 - Present
ACS 1998 - 2014
ACS 1998 - 2014
PwC September 1986 - July 1987
Skills
Leadership, Process Engineering, Mergers & Acquisitions, Strategic Planning, Financial Analysis, Business Planning, Mergers, Strategic Sourcing, Management
Education
Northwestern University 2002 — 2004
Master of Business Administration (MBA), Business Administration and Management, General
Georgetown University 1982 — 1986
BSBA, Accounting
Niles West High School 1978 — 1982
Asurion March 2012 - Present
Celera Group LLC November 2010 - March 2012
The North Highland Company November 2010 - March 2012
LifePoint Hospitals November 2010 - March 2012
Qualifacts October 2007 - November 2010
ACS July 2006 - October 2007
Qualifacts October 2003 - July 2006
DigiDyne January 1998 - October 2003
Skills
Program Management, Healthcare Information..., Business Analysis, Management, HL7, EHR, Vendor Management, Agile Methodologies, Team Building, SaaS, SDLC, Project Management, Software Project..., Oracle, Business Intelligence, Software Implementation, Visio, Requirements Analysis, Integration, Web Applications, SharePoint, PMP, PL/SQL
Education
Flagler College
Walmart US November 2012 - Present
Walmart May 2011 - November 2012
Wal-Mart August 2009 - May 2011
Manhattan Associates August 2007 - November 2008
Equifax April 2007 - August 2007
ACS March 2005 - March 2007
Deloitte Consulting June 1997 - March 2005
Skills
Talent Management, Leadership Development, Organizational Learning, Succession Planning, Workforce Planning, Performance Consulting, Vendor Management, Instructional Design, Organizational..., Onboarding, Learning Management..., Performance Management, Employee Engagement, Training Delivery, Performance Improvement, Organizational..., Employee Relations, Change Management, Talent Acquisition, Organizational Design, Human Resources, HRIS, Needs Analysis, Strategy, Team Leadership, Management, Leadership, Coaching, Outsourcing, Staff Development
Education
Florida State University 1992 — 1993
M.S., Instructional Systems Design
Florida State University 1988 — 1992
B.S., Organizational Communications
Xerox January 2011 - Present
ACS December 2009 - January 2011
ACS October 2007 - November 2009
ACS Inc. March 2007 - September 2007
ACS Inc. May 2006 - March 2007
ACS Inc. July 2004 - May 2006
Skills
Quality Assurance, Client Services, Business Ethics, Process Improvement, Call Center, Six Sigma, Medicaid, Change Management, Cognos, Project Management, New Business Development, Call Centers, Visio, Quality Control, Outsourcing
Education
Florida State University
Business Administration
Biogen Idec November 2013 - Present
Biogen Idec October 2013 - November 2013
Biogen Idec December 2007 - October 2013
Biogen Idec July 2012 - March 2013
Biogen Idec November 2006 - December 2007
Biogen Idec February 2006 - November 2006
ACS August 2005 - February 2006
ACS August 2004 - August 2005
Pricewaterhouse Coopers/Mellon Bank/ACS October 2001 - August 2004
Skills
Customer Service, Microsoft Office, Process Improvement, Team Building, Performance Management, Microsoft Excel, Project Management, Sales, Employee Relations, Team Leadership, Training, Access, Strategic Planning, PowerPoint, Microsoft Word, Coaching, Management, Process Scheduler, Healthcare, SharePoint, Lotus Notes, Recruiting, Interview Preparation, Behavioral Interviewing, Competency Based..., CRM, Talent Acquisition, Leadership, Call Centers, Interviews
Education
Elon University 1997 — 2001
Bachelor of Arts, Human Services and Religious Studies
Toyota Financial Services September 2014 - Present
Sears Holdings Corporation May 2010 - September 2014
ACS March 2009 - April 2010
Tupperware Brands May 2003 - August 2003
Kforce Technical Staffing December 2002 - March 2003
Convergys January 2000 - December 2001
Convergys January 1999 - January 2000
Skills
Customer Satisfaction, Customer Service, Call Centers, Team Building, Customer Experience, Dispatching, Sales, Customer Retention, Data Entry, Mortgage Brokers, Help Desk Support, Computer Animation, Computer Graphics, Digital Media, Team Management, Team Leadership, Coaching, Time Management, Stress Management
Education
Full Sail University 1997 — 1998
Associate of Science (AS), Digital Media
St Clair County Community College
Associate of Science (AS), Information Science/Studies
Paladin Managed Care Services, Inc. (an Enstar company) September 2014 - Present
Independent Medical Review Analyst April 2013 - September 2014
Xerox April 2007 - January 2013
ACS April 2007 - November 2012
EK Health Services February 2009 - May 2011
First Health Priority Services, a Division of Coventry 2006 - 2007
Mitchell International / Fair Isaac 2001 - 2006
Diversified Healthcare Services, Inc. 2003 - 2005
EOS Group 1999 - 2003
ReviewCo 1999 - 2003
Skills
Business Analysis, Software Documentation, Medicare, Project Management, Process Improvement, Healthcare, Insurance, Customer Service, Troubleshooting, Training, Management, CBR, Health Insurance, Software Development, Employee Benefits, Testing, Medical Billing, Vendor Management, Claim, Workers Compensation, HIPAA, SDLC, Managed Care, Healthcare Information..., SharePoint, SQL
Education
6Sigma Study 2010 — 2011
Green Belt Trained, Six Sigma Certification, Green Belt Trained
Fullerton College 1977 — 1981
AA, Science
Computer Learning Center 1985 — 1986
Certificate, MIS
Sonora 1973 — 1977
BCforward September 2013 - Present
None September 2012 - September 2013
JC Penney 2005 - 2012
Fiserv Output Solutions September 2000 - March 2005
ACS 1999 - 2000
Indianapolis Motor Speedway August 1997 - September 1998
adidas/Worldwide Logistics 1996 - 1997
Mueller-Weingarten 1995 - 1996
Roto-Rooter 1994 - 1995
Nationwide Insurance 1989 - 1994
Skills
Human Resources, Employee Engagement, Employee Relations, HR Policies, Performance Management, Payroll, Personnel Management, New Hire Training, Customer Service, Training, Microsoft Excel, Access, AS-400, STROHL LDRPS, Disaster Planning, Nortel PBX's, LAN, Help Desk Support, GE Robotics, Kronos Timekeeping, MATS Software, Inventory Management, Employee Training, Budgets, New Hire Orientations, Hiring, Time Management, Recruiting, Onboarding, PeopleSoft, Leadership, HRIS, Emergency Management, Vendor Management, Applicant Tracking..., Software Documentation, Networking, IBM AS/400, Customer Satisfaction, System Administration, Outlook, Interviews, Call Centers, Team Building, Process Scheduler, Data Entry, Team Leadership, Cold Calling, Customer Experience, Management
Education
Franklin University 1990 — 1993
Attended, Business Administration and Management, General, 3.2 GPA
Franklin University
Accenture June 2014 - Present
NCR Corporation October 2012 - June 2014
Medical Doctor Associates November 2011 - September 2012
McKesson Provider Technologies January 2011 - August 2011
SunTrust Bank August 2010 - January 2011
SunTrust Bank August 2010 - January 2011
ACS June 2004 - November 2009
Skills
Program Management, Process Improvement, Contract Management, Vendor Management, Contract Negotiation, Procurement, Project Management, Government, Strategy, Management, Customer Service, Business Analysis, Negotiation, Software Documentation, Risk Management, HIPAA, Change Management, Government Contracting, Policy, Analysis, Visio, Microsoft Excel, Intellectual Property, PeopleSoft, Lotus Notes, Insurance, Earned Value Management, Data Privacy, SaaS, Leadership, Sourcing, Proposal Writing, Strategic Sourcing, Business Process..., Budgets
Education
Emory University 2010 — 2010
Paralegal Certificate, Paralegal Studies
University of Phoenix 2005 — 2010
BSB/M, Business Management
Cardinale Way Volkswagen April 2013 - August 2013
Prudential Ca Realty August 2013 - 2013
The OCJ Group August 2010 - April 2011
Motorcycle Safety Foundation July 2005 - 2011
Cypress Communications August 2008 - December 2009
Crescent Solutions May 2008 - August 2008
Scottel Voice and December 2007 - May 2008
ACS July 2004 - December 2007
Skills
T1, Telecommunications, Voice Mail, Switches, Troubleshooting, IP, Telephony, Unified Communications, Networking, VoIP
Education
Practical Schools, Anaheim 1980 — 1980
AA, Electronics Engineering Technology
Fullerton College
Electric Engineering Technology
San Jose State College
Bonneville Power Administration November 2013 - Present
Knowledge Universe Technologies May 2012 - November 2013
CompanionLink Inc March 2011 - September 2011
ACS August 2010 - September 2011
AutoDesk, Lake Oswego March 2007 - February 2008
Drain Automotive and Technical Service July 2000 - January 2008
Lennox January 2007 - March 2007
Parker Furniture June 2006 - December 2006
MetroWatch Security Services November 2003 - March 2005
Umpqua Training and May 2001 - August 2001
Skills
Microsoft Exchange, Computer Hardware, Network Administration, Software Documentation, Troubleshooting, Windows Server, Servers, Technical Support, XP, Operating Systems, Windows, Networking, OS X, Hardware, Lotus Notes, Software Installation, Security, BMC Remedy, HP, Windows XP, ServiceNow, Windows 7, ADP Etime, Dameware, Oracle VM Box, Active Directory, Oracle Service Station, Cisco Vpn, Project Managemet, Visio, Microsoft Project, Service Desk, logmein123, Outlook, Microsoft Word, Microsoft Excel, PowerPoint, Switches, SharePoint, Remote Desktop, Teamwork, Customer Support
Education
George Fox University 2007 — 2008
BS, Management and Business Information Systems
George Fox University 2007 — 2008
Bachelor's of Science, Management and Business Information Systems has been completed and
Lane Community College 1998 — 2000
AAS, Network Computer Operations; and business management
Umpqua Community College 1997 — 1998
Degree, General; Digital Systems Technology
Hewlett-Packard October 2013 - Present
HP Enterprise Services September 2007 - October 2013
EDS, an HP Company January 2005 - September 2007
ACS December 2002 - January 2005
EDS September 2001 - December 2002
Skills
PMP, Program Management, PMO, IT Service Management, ITIL, Integration, IT Strategy, Vendor Management, Data Center, SDLC, IT Outsourcing, Service Delivery, Business Process..., Project Management, Global Delivery, Team Leadership, Transition Management, Government, Identity Management, Outsourcing, Certified Project..., Information Technology, Enterprise Architecture, HP, Management, Security, Leadership, Disaster Recovery, Cloud Computing, Cloud Computing IaaS, IT Management, Project Planning, Cross-functional Team..., Project Portfolio..., SaaS
Education
Gannon University 1982 — 1986
BA, Political Science
University of Miami July 2005 - Present
ACS 2005 - 2010
Yale University School of Medicine November 2004 - July 2005
Yale University School of Medicine November 2001 - October 2004
Education
Florida State University 1994 — 2002
Colegio Base
Kaiser Permanente March 2015 - Present
Community Health Systems August 2013 - March 2015
Lutheran Health Network August 2013 - June 2014
Cigna-HealthSpring December 2013 - February 2014
HCA March 2012 - August 2013
HCA August 2010 - March 2012
HP Enterprise Services October 2009 - August 2010
ACS April 2009 - November 2009
ACS February 2009 - April 2009
Linde June 2007 - February 2009
Skills
PMP, Vendor Management, SDLC, PMO, Program Management, Healthcare IT, Process Improvement, Project Planning, Six Sigma, Integration, Team Building, Contract Negotiation, Risk Management, IT Management, Team Management, MS Project, Business Requirements, ITIL, Software Project..., SharePoint, Project Delivery, Resource Management, IT Strategy, Cross-functional Team..., Project Management, Project Portfolio..., Visio, Requirements Analysis, Healthcare Information..., Quality Assurance, Testing, Business Analysis, Business Process..., Software Documentation, Agile Project Management, Agile Methodologies, Leadership, IT Service Management, Databases, Software Implementation, Information Technology, Contract Management, Access, Change Management, Business Intelligence, Systems Analysis, Business Process, Management, Training, Requirements Gathering
Education
Florida Institute of Technology 2011 — 2013
MBA, Healthcare Management
Villanova University 2007 — 2008
Masters Certificate in Applied Project Management, Project Management
Thomas Edison State College 2005 — 2007
B.S. Nuclear Engineering Technology, Engineering
Vanderbilt University 1999 — 2001
Bradley High School 1989 — 1994
Beading Amber July 2013 - Present
ACS October 2011 - July 2012
South Bend Community School Coporation October 2008 - February 2010
Tota Quality Staffing October 1998 - May 2000
Skills
Office Management, Microsoft Excel, Microsoft Word, Data Entry, Microsoft Office, 10 Key, Proficient Typing Skills, Lexis Nexis, Westlaw, Skype, Accounts Payable, Accounts Receivable, EZ taxes, Administrative..., Applied Behavior..., SPSS, Typing, Filing
Education
Kaplan University 2011 — 2015
Master's degree, Psychology, 3.5
Everest College-Phoenix 2009 — 2011
Bachelor's degree, Criminal Justice, 3.5
Kaplan University 2007 — 2009
Associate of Arts (A.A.), Paralegal Studies, 3.8
Center for Creative Leadership 2010 - Present
Catalyst Leadership Coaching, LLC 2007 - Present
Georgia Coach Association January 2010 - January 2011
Right Management December 2008 - October 2010
ACS March 2003 - September 2007
Sapient 1999 - 2002
EDS 1982 - 1999
Skills
Executive Coaching, Personal Branding, Career Development, Leadership Development, Career Counseling, Management Consulting, Training, Leadership, Organizational..., Organizational..., Employee Engagement, MBTI, Organizational Design, Talent Management, Succession Planning, Career Management, Workshop Facilitation, Performance Management, Coaching, Project Management, Personal Development, Human Resources, 360 Feedback, Team Building, Staff Development, Management Development, Instructional Design, Change Management, Training Delivery, Employee Training, Strategy, Consulting, Emotional Intelligence, Executive Development, Culture Change, Business Coaching, Personnel Management, Employee Relations, Performance Improvement, Motivational Speaking, Team Leadership, Conflict Resolution, Management, Facilitation, Work Life Balance
Education
Georgia State University - J. Mack Robinson College of Business 1994 — 1998
MBA
Fielding Graduate University 2010 — 2011
non-degree program
The Coaches Training Institute 2006 — 2006
The University of Texas at Austin
BSN
Business Impact Group January 2010 - Present
The Haggerty Group December 2004 - Present
ACS July 1996 - December 2004
Mellon Financial 2002 - 2003
First Chicago Trust Co. of NY June 1990 - May 1996
Skills
Small Business, Accounting, Estate Planning, Tax, Strategic Planning, Management Consulting, Risk Management, Financial Analysis, Due Diligence, Financial Reporting, Income Tax, Corporate Tax, Finance, Strategic Financial..., Mergers, Budgets, Investments, Auditing
Education
Fordham Gabelli School of Business 2001 — 2005
MBA, Professional Accounting
Rutgers, The State University of New Jersey-Newark 1986 — 1990
B.S., Business Management
synapsys, inc. 2000 - Present
GC Best Practices 2010 - Present
Wohlsen Construction Company 1992 - 2000
ACS 1991 - 1992
The ARRO Group 1985 - 1991
Skills
Construction, Contract Negotiation, Management Consulting, Strategic Planning, Construction Management, Management, Employee Benefits, Organizational..., Training, Integration, Pre-construction, Recruiting, Human Resources, Executive Management, Contract Management, Start-ups, Budgets, Team Building, Leadership
Education
Franklin & Marshall College
BA, Business Management
Hamden High School
Shippensburg University of Pennsylvania
Metalogix Software April 2014 - Present
Fusion Smartband April 2012 - Present
ClearPath, Inc. 2012 - Present
BlueOSS November 2013 - July 2015
Shockatoo April 2012 - July 2015
ClearPath, Inc 2010 - 2012
WebCollage 2009 - 2010
Proofpoint 2007 - 2009
ACS 2005 - 2006
Evergreen Assurance 2002 - 2004
Skills
Marketing Strategy, Product Management, Product Marketing, Product Launch, Business Strategy, New Business Development, Entrepreneur, Operations Management, Loyalty Marketing, Fundraising, Venture Financing, SaaS, Innovation, Entrepreneurship, Venture Capital, Management, Start-ups, CRM, Market Analysis, Pricing Strategy, Go-to-market Strategy, Pricing Analysis, Segmentation, Consumer Insights, Business Analysis, Business Management, Business Process, Market Entry, Social Entrepreneurship, CRM software, Competitive Analysis, Competitive Strategy, Sales Operations, New Venture Creation, Data Analysis, Employee Management, User Experience, Market Research, Business Continuity, Business Development, Cloud Computing, Strategic Partnerships, Leadership, Integrated Marketing
Education
Georgetown University 1996 — 1998
MBA
Massachusetts Institute of Technology 1984 — 1988
BS
National MS Society March 2014 - Present
National Parkinson Foundation May 2013 - October 2013
Florida School for the Deaf and the Blind March 2012 - February 2013
Florida School for the Deaf and the Blind February 2012 - January 2013
PACE Center for Girls August 2011 - April 2012
American Cancer Society 2011 - 2011
ACS 2005 - 2006
Skills
Fluent in American Sign..., Fluent in Italian, Database Administration, Microsoft Office, Microsoft Office 2007, Team Leadership, Volunteer Coordinating, Volunteer Management, Special Events, Event Management, Management
Education
Florida State University 2006 — 2010
Bachelors of Arts, International Affairs
XL Group plc May 2011 - Present
ACS, a Xerox Company October 2010 - May 2011
ACS February 2001 - October 2010
Hartford Hospital 1998 - 2000
Gentle Giant Moving Co. 1993 - 1998
Skills
Erwin, WinForms, Servlets, Technical Writing, Web Services, Eclipse, CRM, C#, .NET, ASP.NET, XML, Microsoft SQL Server, Software Development, Data Warehousing, Business Analysis, CMMI, Software Engineering, Software Project..., SSRS, SDLC, JavaScript, Integration, Java, Agile Methodologies, SOA, SQL, Requirements Analysis, Scrum, UML, Databases, Oracle, T-SQL, Enterprise Architecture, WCF, Visual Studio, PL/SQL, Crystal Reports, Database Design, TFS, Visio, Analysis, SSIS, ASP, Requirements Gathering, MS Project, Business Intelligence, IT Strategy
Education
Fairfield University 2012 — 2019
MS, Computer Software Engineering
Saint Anselm College 1991 — 1992
Computer Science
Providence College 1990 — 1991
Accounting, MIS
Cognizant Technology Solutions November 2012 - Present
Xerox Services October 2011 - November 2012
ACS August 2005 - October 2011
Unisys/Astyra 2003 - 2004
Consultec 1994 - 1996
Skills
Business Analysis, Software Documentation, PMO, Management, Change Management, Testing, CRM, Agile Methodologies, SQL, Team Building, Project Management, Leadership, Integration, Business Intelligence, Agile Project Management, Healthcare Information..., Team Leadership, Management Consulting, Business Requirements, Consulting, Systems Analysis, Cross-functional Team..., Scrum, IT Management
Education
Florida State University 1989 — 1991
Bachelor of Arts (B.A.), Industrial and Organizational Psychology, Minors in Gerontology & Child Development
Tallahassee Community College 1987 — 1989
Associate of Arts (A.A.)
Systems Evolution, Inc. 2010 - Present
ACS a Xerox Company 2007 - 2010
ACS 2006 - 2007
ACS 2004 - 2006
ACS 2000 - 2004
Skills
Consulting, Healthcare, SDLC, Requirements Analysis, Business Intelligence, Business Analysis, Enterprise Architecture, Visio, SharePoint, Solution Architecture, Data Warehousing, Software Project..., Requirements Gathering, Integration, Experienced Business..., Project Management, Strategic IT Management, Problem Solving, Business Process..., IT Strategy, Process Improvement, ETL, Change Management, Strategy, Enterprise Software, Systems Analysis, Leadership
Education
Florida State University - College of Business 1998 — 2000
B.S., MMIS
The Shaw Project - Theater Company November 2010 - Present
Harlem Children Society 2010 - 2010
The Altman Group January 2009 - March 2009
DF King March 2008 - June 2008
ACS September 2007 - October 2007
Georgeson Shareholder 2005 - 2006
ASCAP 1981 - 2004
ASCAP 1981 - 2004
Stern's Department Store 1970 - 1972
Skills
Digital photography, Digital Photography, Editing, Research, Acting, Microsoft Office, Social Media, Teaching, Event Planning, Public Speaking, Entertainment, Video, Customer Service, Teamwork, Film, Social Networking, Basecamp, Microsoft Word, Microsoft Excel, Marketing Communications, Leadership, Media Relations, Blogging, English, Project Plans
Education
Fairleigh Dickinson University 1966 — 1970
English
Fair Lawn High School
Global CI / Assigned to CSC/ Social Security Administration March 2015 - Present
Microtek Systems / SSA August 2010 - Present
Zolon Tech Inc. / Assigned to SSA February 2014 - March 2015
ACS June 2004 - August 2010
American Cancer Society 2004 - 2010
American Cancer Society 1994 - 2010
Technical Specialties, Inc August 2003 - October 2004
Barrister Global Network Systems May 2002 - August 2003
Barrister Global Services Network 2001 - 2003
Volt Services /Toyota Motor Sales November 2000 - April 2002
Skills
Computer Hardware, Program Management, Troubleshooting, Technical Support, System Administration, Windows Server, Operating Systems, Customer Satisfaction, Hardware, Software Installation, Network Administration, Laptops, Testing, Printers, Networking, Lotus Notes, Windows, Access, Active Directory, DNS, Information Technology, Security, Management, Windows Vista, VPN, DHCP, Disaster Recovery, Servers, Windows XP, VMware, TCP/IP, Virtualization
Education
Computer Tech Inst. -----
Prog.Cert
Essex Community College 1980 — 1982
Computer Programming/Operations
Computer Learning Inst. -----
2Serve Solutions July 2001 - Present
ACS January 2000 - June 2001
Pier 1 Imports February 1998 - February 1999
TGI Fridays September 1994 - September 1997
EPIC Heathcare Group June 1991 - June 1994
Texas Instruments June 1977 - June 1991
Skills
Contract Negotiations, Team Management, Budgeting, Contract Negotiation, Strategic Planning, Customer Service, Business Process..., Budgets, Construction Management, Construction, Home Improvement, Small Business, Residential Homes, Telecommunications, Operations Management, Flooring, Renovation, Negotiation, Contractors, Project Management, Sales Management, Team Building, Management, Strategy, Business Analysis, Marketing, Training
Education
The University of Texas at Austin - Red McCombs School of Business 1988 — 1990
MBA, Business
Florida Atlantic University 1975 — 1977
BAS, Computer Science and Business
Hillsborough Community College 1973 — 1975
AAS, Computer Science and Business
Interstate Batteries May 2012 - Present
Interstate Batteries June 2011 - May 2012
Interstate Batteries December 2008 - May 2011
Texas Instruments March 2008 - December 2008
ACS March 2007 - March 2008
Skills
Program Management, SDLC, Business Analysis, ERP, Human Resources, SharePoint, SharePoint Designer, Enterprise Software, Quality Assurance, Visio, JD Edwards, Analysis, HRIS, Process Improvement, Software Documentation, Applicant Tracking..., Data Analysis
Education
Florida Atlantic University 2001 — 2005
BS
U.S. Department of Education, Federal Student Aid April 2011 - Present
ACS July 2010 - April 2011
ACS August 2007 - January 2011
ACS October 2005 - August 2007
Skills
SDLC, Requirements Analysis, Program Management, Software Project..., Project Management, Management, Analysis, PMP, Business Analysis, Testing, Business Process..., Software Documentation, SharePoint, Process Improvement, Agile Methodologies, Integration, HTML, Information Technology, Software Quality..., User Acceptance Testing, Business Process, Business Intelligence, Visio
Education
Elmira College 2003 — 2005
M.A., Education
Saint Bonaventure University 1998 — 2002
B.A., Education
No Company October 2008 - Present
Networked Office Solutions July 2007 - June 2008
ACS October 2005 - January 2006
Lockheed Martin February 2005 - July 2005
Paychex January 2003 - December 2003
Lucent Technologies October 1998 - August 2002
Kelly Servises 1997 - 1998
Walt Disney World May 1996 - June 1997
Marriott Ownership Resorts International March 1992 - March 1995
Skills
Marketing and Research, Reviewing and assessing...
Education
Florida Institute of Technology 1985 — 1987
Sophelle Retail IT Strategy and Implementation July 2015 - Present
Paragon Sports February 2014 - July 2015
Sophelle March 2012 - January 2014
Solomon Page Group December 2009 - March 2012
Coach, Inc. February 2006 - March 2009
ACS 2005 - 2006
Ann Taylor May 1997 - July 2005
Skills
Vendor Management, IT Strategy, Retail, CRM, Business Process..., Business Analysis, SDLC, Project Management, POS, E-commerce, Team Management, Business Intelligence, Software Project..., Leadership, Program Management, Software Development, Information Technology, IT Management, Change Management, Enterprise Software, Business Process, Risk Management, Payment Systems, Business Strategy, Process Improvement, Integration, Strategic Planning, Executive Management, ERP
Education
International Institute for Learning 2009 — 2009
Certification Studies, Project Management Professional
New York University 1991 — 1992
Certification Program, Information Technologies Program
Ferris State University 1981 — 1983
Business Administration and Management, General
Intel Security April 2015 - Present
Hexis Cyber Solutions, Inc. March 2014 - April 2015
Attachmate November 2007 - February 2014
Attachmate / NetIQ November 2007 - March 2010
RedSeal Systems January 2007 - August 2007
Global DataGuard October 2000 - July 2006
SHARED MEDICAL SYSTEMS March 1999 - September 2000
ACS 1994 - 1995
Skills
Solution Selling, Channel, Security, Direct Sales, SaaS, Cloud Computing, Enterprise Software, Network Security, Identity Management, PCI DSS, Start-ups, Professional Services, Channel Partners, Demand Generation, Sales Enablement, Data Center, Managed Services, Unified Communications, Sales Management, Complex Sales, Sales, Business Development, Leadership, Account Management, Strategy, Information Security, Sales Operations, Management, Networking, Business Alliances, Go-to-market Strategy, New Business Development, Salesforce.com, Sales Process, Partner Management, Key Account Management, Pre-sales, Channel Sales, Cold Calling, Consulting, Strategic Partnerships, Selling, CRM, Lead Generation, Encryption, Virtualization, Storage, ITIL, Resellers, Information Technology
Education
Ferris State University 1987 — 1992
Bachelor of Science (B.S.), Computer InfoSys and Marketing
University of Madrid 1990 — 1990
General Studies, Spanish Language and Literature
Florida Department of Environmental Protection 2015 - Present
Brock Technology Services September 2007 - Present
Xerox Services July 2011 - August 2013
First Data Corporation July 2010 - February 2011
First Data Corporation October 2009 - June 2010
Affiliated Computer Services A Xerox Company 2008 - 2009
ACS 2008 - 2009
Florida Department of Children and Family Services July 2005 - August 2007
Florida Department of Children and Familiy Services September 2004 - June 2005
Florida Department of Children and Family Services October 2000 - September 2004
Skills
Strategic Partnerships, Program Management, Professional Services, Strategy, Infrastructure, Management Consulting, Integration, Business Development, Process Improvement, Leadership, Project Management, Government, Change Management, Strategic Planning, Outsourcing, Budgets, Policy, Security, Software Development, Data Center, ITIL, Training, Team Leadership, Management, Governance, Analysis, Executive Management, CRM, Requirements Analysis, Business Intelligence, Software Documentation, Proposal Writing, SharePoint, PMO, Information Technology, Software Project..., Business Process, IT Strategy, Consulting, Vendor Management, Business Process..., Business Analysis
Education
Florida State University 2015 — 2017
Florida Atlantic University 1972 — 1974
Bachelor of Arts, Political Science
Project Management Institute
PMP
Westcon Group 2011 - 2015
Westcon Group 2003 - 2010
ACS 2001 - 2002
Somera Communications 2000 - 2001
Mattel Inc. 1996 - 2000
Skills
ERP, JD Edwards, SAP, Business Process, Project Management, Integration, Business Intelligence, Business Analysis, SDLC, SAP R/3, MS Project, SAP ERP, IT Management, Telecommunications, Pre-sales, Leadership, Solution Selling, Process Improvement, SharePoint, PMO, Management, JDE One World, SAP Warehouse Management, Testing, CRM, Requirements Analysis, SAP Implementation, Data Migration, Vendor Management, Professional Services, ROI Justification, XPS, Enterprise Architecture, Microsoft Project
Education
Evangel University
Independent Consultant, DC Medicaid October 2014 - Present
CSC February 2010 - September 2014
EDS February 2006 - February 2010
Accenture 2005 - 2006
ACS June 1999 - June 2005
Skills
Business Analysis, Business Process..., Process Improvement, BPO, Program Management, Change Management, Vendor Management, Business Process, Operations Management, Project Management, Team Leadership, Call Centers, Data Analysis, SDLC, Outsourcing, PMP, Requirements Analysis, Software Documentation, CRM, Management, PMO
Education
Florida Agricultural and Mechanical University 1994 — 1998
BS, Healthcare Management
Rich Vision Media July 2011 - Present
Fayetteville State University June 2007 - Present
ACS March 2006 - June 2007
U.S. Air Force May 1996 - August 2005
Skills
Higher Education, Public Speaking, Community Outreach, Event Planning, Non-profits, Fundraising, Research, Program Development, Social Media, Customer Service, Volunteer Management, Public Relations, Event Management, Microsoft Office, Training, Training Management, Management Training..., Firefighting, Fire Protection, Data Analysis, Editing, Leadership, Leadership Development, Time Management
Education
Fayetteville State University 2008 — 2012
Mass Communication
Community College of Air Force 2000 — 2004
AAS, Education & Training Management
HP Enterprise Services February 2012 - Present
HP Enterprise Services August 2007 - February 2012
Flagler College September 2003 - June 2007
ACS June 2003 - September 2003
Great American Cookies May 1989 - September 2001
Skills
Customer Service, Team Building, Administration, Problem Solving, Customer Relations, Process Improvement, Coaching, HIPAA, Analysis, Software Documentation, Training, Medicaid, Leadership, Troubleshooting, Quality Assurance, Visio, Policy, SharePoint, Business Process..., Program Management, Vendor Management, Healthcare, Team Leadership, Business Analysis, Call Centers, Management, Cross-functional Team..., Change Management, Data Analysis, Insurance, SDLC, Project Management, Business Process, Operations Management, Performance Management, Account Management, CRM, Outsourcing, Customer Satisfaction, Strategic Planning, Budgets, Team Management, PMO, Integration, Project Planning, Risk Management
Education
Flagler College 2001 — 2003
B.A., Business Administration
Tallahassee Community College 1995 — 2003
A.A., General studies
Lincoln
Texas Medicaid Health Partnership August 2007 - Present
ACS 2007 - Present
Austec Appliance Inc. March 2007 - August 2007
Education
Tallahassee Community College 2002 — 2003
Retail Services
Florida Agricultural and Mechanical University 2000 — 2002
Retail
Sandalwood High school 1997 — 2000
Realty ONE Group First National June 2012 - Present
eshots, Inc. March 2008 - Present
Peyton Company Realtors December 2004 - April 2007
ACS October 2002 - September 2005
Skills
Contract Negotiation, First Time Home Buyers, Foreclosures, Investment Properties, Investors, Marketing, Marketing Strategy, Real Estate, Real Estate Transactions, Sales, Sellers, Short Sales, Social Media Marketing, Time Management
Education
The University of Memphis
B.A., Excercise Science
Florida Agricultural and Mechanical University
Westlake H.S.
Cox Communications March 2014 - Present
ACS March 2013 - February 2014
Telvista 2012 - 2013
Walgreens July 2011 - January 2012
ExpressJet Airlines August 2007 - April 2010
Skills
Data entry, Inventory, Customer Service, Cashiering, Multi Tasking, Public Speaking, Networking, Management, Technical Support, Microsoft Excel, Microsoft Word, PowerPoint, Outlook, Data Entry, Customer Satisfaction, Computer Hardware, Call Centers
Education
Remington College- Baton Rouge 2004 — 2006
Associate's degree, Computer Systems Networking and Telecommunications, 4.0
Full Sail University
Bachelor of Arts (B.A.), Digital Cinematography
Swanson, Martin & Bell, LLP September 2014 - Present
Swanson, Martin & Bell, LLP May 2013 - August 2013
Circuit Court of the Sixth Judicial Circuit May 2012 - August 2012
Johnson & Johnson February 2010 - June 2011
Johnson & Johnson June 2009 - February 2010
African American Community Service Agency June 2009 - February 2010
ACS June 2008 - December 2008
University of Chicago Graduate School of Business July 2008 - August 2008
Florida House of Representatives September 2007 - April 2008
Skills
Business Development, Management, Leadership, Analysis, Public Speaking, Sales Operations, Team Building, Staff Development
Education
University of Illinois College of Law 2011 — 2014
J.D.
Florida State University 2005 — 2009
Bachelor of Science, Business Management
University of Kentucky September 2013 - Present
University of Kentucky February 2009 - September 2013
Cincinnati Childrens Hospital Medical Center July 2005 - February 2009
Georgetown College November 2004 - June 2005
ACS 1999 - 2005
Woods Hole Oceanographic Institution 2004 - 2004
Skills
JavaScript, DNA, PCR, Sequencing, PCR primer design, DNA sequencing, Genotyping, Databases, Laboratory
Education
Georgetown College 2000 — 2004
Mathematics, Math, Biology, Computer Science
Freelance iOS and Web developer March 2008 - Present
Portland Code School October 2013 - March 2014
Free Geek October 2010 - May 2012
Big Lots Inc October 2006 - October 2011
ACS June 2010 - August 2010
Warner Pacific College November 2009 - June 2010
Skills
Computer Repair, Pre-sales Technical..., Windows 7, Windows XP Professional, Mac OS X, Linux, Customer Service, XP, CSS, Troubleshooting, Computer Hardware, Hardware, Technical Support, Windows, Active Directory, Microsoft Office, Software Installation, WordPress, Windows XP, Git, Pair Programming, HTML, Ruby on Rails, Github, Software Documentation, Ruby, OS X, Sinatra
Education
Portland Code School 2014 — 2015
iOS mobile Development
Portland Code School 2013 — 2014
Ruby on Rails
George Fox University 2010 — 2011
B.S. Technology Management, Business and Information Systems, 3.925
Warner Pacific College 2009 — 2010
B.A. Social Work, Social Work
Portland Community College 2006 — 2009
Associates Degree, General Studies
Domino's Pizza August 2013 - Present
Pep Boys October 2012 - September 2013
RGIS December 2007 - June 2012
ACS September 2010 - December 2010
Starbucks October 2002 - October 2004
Skills
Retail, Store Management, Merchandising, Loss Prevention, Visual Merchandising, Inventory Management, Inventory Control, Profit, Sales, Customer Service, Retail Sales, Customer Satisfaction, Store Operations, Sales Management, P&L, Multi-line Phone, Phone Etiquette, Phone Manner, Computer Repair, Computer Maintenance, Help Desk Support, Call Centers
Education
Full Sail University 2004 — 2007
Associates of Science, Computer Animation
Focus on UX!, Inc. 2005 - Present
ACS 1999 - 2004
Skills
Process Improvement, Training, Management, Software Documentation, Leadership, Medicaid, Usability, User Research, Usability Testing, User Experience, Requirements Gathering, Card Sorting, HIPAA
Education
Flagler College 1997 — 2002
Bachelors of Arts, Business Administration
Noblis October 2013 - Present
Noblis May 2008 - June 2012
Noblis 2004 - 2008
Noblis 2001 - 2004
ACS July 1998 - March 2001
University of New Hampshire 1990 - 1995
Dover Middle School 1993 - 1994
Skills
Information Assurance, Program Management, DoD, Security, Security Clearance, Requirements Analysis, Data Analysis, Enterprise Architecture, SharePoint, Analysis, PMP, Project Management, Policy, Integration, CISSP, Systems Analysis, Visio, Systems Engineering, Information Security, Databases, Configuration Management
Education
Franklin Pierce University 1990 — 1992
Secondary Education Certification, Social Sciences
Saint Anselm College 1987 — 1989
Bachelor of Arts (B.A.), Criminal Justice, 3.4
University of New Hampshire 1985 — 1987
Criminal Justice/Law Enforcement Administration
Be In Touch Events September 2011 - Present
Be In Touch Therapy March 2011 - Present
ACS 2006 - Present
Mercy Regional Medical Center June 2004 - June 2006
Skills
Integration, Telecommunications, Healthcare Information..., Software Documentation, Teaching, Team Leadership, EMR, Project Management, HTML, Drupal, Asterisk, Visceral Manipulation, Craniosacral Therapy, Somatic Psychology, SomatoEmotional Release, Event Producing, Workshop Facilitation
Education
Fort Lewis College 1990 — 1994
BA, Computer Science/Information Systems
Walmart stores 2008 - 2009
ACS 2004 - 2007
Education
Everest College-Tacoma 2011 — 2012
Diploma, Pharmacy Technician/Assistant
Citi October 2012 - Present
Citi August 2010 - October 2012
ManTech IS&T July 2007 - December 2008
ACS 2006 - 2007
Skills
Access, Visio, Vendor Management, SharePoint, SQL, Business Analysis
Education
DePaul University
Master of Science (MS), IT Project Management
Florida State University 2003 — 2007
Bachelor's degree, Information Technology
Presence Health March 2015 - Present
Sears Holdings Corporation July 2013 - February 2015
Sears Holdings Corporation March 2009 - June 2013
Sears August 2008 - March 2009
Sears Holdings July 2007 - August 2008
Sears October 2006 - July 2007
Independent August 2004 - October 2006
ACS January 2003 - August 2004
Motorola November 1997 - January 2003
Independent December 1995 - March 1998
Skills
Talent Management, HRIS, Performance Management, Human Resources, Personnel Management, Talent Acquisition, PeopleSoft, Training, Workforce Planning, Succession Planning, HR Consulting, Employee Engagement, Leadership, HR Policies, Payroll, Vendor Management, Employee Relations, Change Management, Recruiting, HR Transformation, Strategic HR, HRO, Hiring, Analytics, Applicant Tracking..., Organizational..., HR Processes, HR Software, Human Resource Planning, Strategic Human..., Human Resource..., Employee Recognition, Employee Self Service, Manager Self-Service, Large Team, Large-scale Projects, Learning Management..., Team Facilitation, Mergers & Acquisitions, Divestitures, Reporting & Analysis, Culture Change, Big Data, Program Management, New Hire Orientations
Education
Florida Atlantic University
BS
AppleOne 2006 - 2008
ACS February 2006 - May 2006
Ticketmaster LLC March 2003 - February 2006
Ticketmaster, LLC April 2002 - March 2003
Aegis Communications Group June 1997 - December 2001
Aegis Communications 1997 - 2001
Education
Fairmont State University 2000 — 2001
HP June 2009 - Present
HP June 2008 - June 2009
HP January 2006 - June 2008
Peregrine Systems September 2005 - January 2006
ACS July 2005 - September 2005
Disney Worldwide Services June 2000 - July 2005
Disney Worldwide Services January 1998 - May 2000
The Walt Disney Company July 1997 - December 1997
Bisys Plan Services October 1975 - June 1997
Skills
Strategic Partnerships, Virtual Teams, HP, Software Development, Management, Team Building, Service Delivery, Project Management, Integration, Program Management, Business Intelligence, Customer Service, Business Process Design, Leadership, Staff Management, IT Strategy, Cross-functional Team..., Vendor Management
Education
Florida Metropolitan University 2004 — 2006
Computer Information Science
Valencia College 2000 — 2002
Business Management
Pennsylvania State University
Computer Information Science
Nomura Securities April 2013 - Present
Nomura Securities November 2009 - Present
Nomura Securities November 2009 - Present
Bank of America June 2006 - October 2009
JPMorgan 1996 - 2006
JP Morgan 1996 - 2006
JPMorgan Chase 1995 - 2006
ACS 1992 - 1994
Education
Stevens Institute of Technology 1994 — 1996
Bachelor of Engineering
Fairfield University 1991 — 1995
Catholic Diocese of Arlington October 2010 - Present
ACS June 2009 - November 2010
Novell May 2007 - June 2009
e-Security 2005 - 2006
RoninTech 2004 - 2006
Skills
Virtualization, Cloud Computing, Active Directory, Servers, VMware, Security
Education
George Mason University 2004 — 2008
Michelin July 2011 - Present
Michelin North America, Inc. November 2007 - July 2011
CTG September 2006 - November 2007
Premier Inc. March 2006 - September 2006
Michelin North America, Inc. January 2002 - March 2006
ACS 2000 - 2001
IBM 1996 - 2000
Ahold Information Services July 1998 - April 1999
Denny's (Flagstar, Advantica, TW Services) 1992 - 1996
Skills
PMP, Certified Project..., PMI, PMO, Program Management, Process Improvement, Business Analysis, Cross-functional Team..., MS Project, Project Management, Software Project..., Change Management, Scrum, SDLC, Outsourcing, Project Planning, IT Management, Quality Management, Management, Content Management, Browsers, .NET, Cloud-based, Application Hosting, Managed Hosting, Vendor Management, Digital Strategy, Digital Marketing, Platform Architecture, Mobile Internet, Internet Strategy, Social Media Marketing, IT Executive Management, Disaster Recovery, Web Caching, Business Process, Operations Management, Information Technology, Continuous Improvement, Business Process..., Visio
Education
Embry-Riddle Aeronautical University 2010 — 2012
Master of Science, Project Management
Limestone College 1996 — 1998
BS, Business Admin/Information Systems
Spartanburg Technical College 1980 — 1983
AS, Business/Marketing
LexisNexis October 2013 - Present
Xerox, Xerox State Healthcare April 1999 - October 2013
ACS 1999 - 2009
Skills
Account Management, Vendor Management, Medicaid, Business Analysis, Call Center, Process Improvement, Requirements Gathering, Call Centers, Healthcare Information..., Business Process..., Change Management, Project Management, Software Documentation, SDLC, Program Management, Leadership, Data Analysis, Business Development, CRM, HIPAA, Visio, Business Process, Healthcare, Cross-functional Team..., Business Intelligence, Integration, Outsourcing, SharePoint
Education
Florida State University 1989 — 1993
Bachelor's degree, Criminology
Clever Devices September 2014 - Present
Xerox 2010 - August 2014
ACS June 2008 - 2010
Orbital Science Corp. June 1999 - June 2008
Orbital TMS June 1999 - June 2008
Orbital Sciences Corporation 1999 - 2008
Skills
Software Development, Software Engineering, Integration, Transportation, Requirements Analysis, Embedded Systems, Systems Engineering, Program Management, Testing
Education
Florida Institute of Technology 1989 — 1993
Bachelor's degree, Computer Software Engineering
ACS 2002 - 2006
American Express 2002 - 2006
American Express 2002 - 2006
American Express 2002 - 2006
Sony 1997 - 2002
Sony 1997 - 2002
ACS 1997 - 2002
Affiliated Computer Services 1997 - 2002
Mellon 1997 - 2002
Rutherford High 1997 - 2002
Education
Felician College 1985 — 1989
Fairleigh Dickinson University 1982 — 1986
BA, Finance
Fairleigh Dickinson University 1982 — 1986
BS
CACI International Inc October 2014 - Present
USIS May 2014 - September 2014
South Carolina Department of Social Services May 2011 - May 2014
South Carolina Department of Health & Human Services November 2010 - April 2011
US Census Bureau March 2010 - July 2010
Florida Board of Bar Examiners October 2005 - July 2007
ACS August 2004 - September 2005
ACS March 2003 - July 2004
Skills
Customer Relations, Microsoft Office, Customer Service, Excel, Editing, Public Relations, Research, Administration, Problem Solving, Outlook, Policy, Word, Government, Analysis, Writing, PowerPoint, Supervisory Skills, Federal & State..., Leadership, Public Policy, Microsoft Excel, Nonprofits, Public Speaking, Background Checks, Team Leadership
Education
Rutgers, The State University of New Jersey-Newark 2007 — 2010
Master of Science, Global Affairs
Florida Agricultural and Mechanical University 1999 — 2003
Bachelor of Science, Psychology
MAXIMUS, Inc. January 2005 - Present
MAXIMUS May 2003 - December 2004
ACS October 2000 - April 2003
Great Lakes Electronics Distributing, Inc. December 1999 - July 2000
Office Specialists August 1999 - November 1999
Greater Atlantic Mortgage Company March 1997 - August 1999
Skills
Lotus Domino, Lotus, Lotus Notes, System Administration, Sametime, Messaging, Active Directory, Blackberry Enterprise..., Servers, Windows Server, Troubleshooting, System Deployment, Disaster Recovery, Microsoft Exchange, Databases, Help Desk Support, Windows, Networking, Blackberry, Operating Systems
Education
George Mason University 1985 — 1989
Signature Consultants April 2011 - Present
ACS January 2008 - April 2011
The Sharrow Group December 2006 - October 2007
Oxford International January 2006 - November 2006
Education
Fitchburg State University 1999 — 2004
B.S., Business Administration, Marketing
Premise Health September 2009 - Present
ACS February 2008 - September 2009
Emdeon January 2004 - February 2008
EDS (Venturi Technologies) January 2003 - January 2004
Rezult (WebMD) 2003 - 2004
Xantus Healthplan of Tennessee, Inc 1998 - 2003
Access Medplus 1997 - 1999
Skills
HIPAA, EDI, HL7, EMR, SDLC, Software Documentation, Visio, Healthcare Information..., Quality Assurance, Dispute Resolution, Process Improvement, User Acceptance Testing, Project Management, Testing, Access, Healthcare, Business Analysis, Program Management, Crystal Reports, Quality Center
Education
Univ of Phoenix 2003 — 2005
MBA, Business Adm.
Florida Agricultural and Mechanical University 1988 — 1996
BS, Healthcare Administration
Overton High School 1984 — 1988
ACS
Skills
Requirements Analysis, Business Analysis, Visio, Software Documentation, SharePoint, Project Management, Process Improvement, SDLC, Requirements Gathering, Business Process, ITIL, Software Project...
Education
Florida State University 1991 — 1996
Tallahassee Community College 1989 — 1991
Associate's Degree, Criminal Justice
Cognosante July 2007 - Present
Unisys January 2005 - July 2007
ACS State Healthcare, LLC 1999 - 2005
Affiliated Computer Services 1988 - 2005
ACS 1988 - 2005
ACS Government Healthcare Solutions 1988 - 2005
Consultec 1988 - 1999
ACS EDI Gateway, Inc. 1994 - 1996
Skills
MMIS Procurement, Program Management, MMIS, Operations Management, MITA, Requirements Analysis, IV&V, Medicaid, Visio, MS Project, PMP, Vendor Management, Software Documentation, Process Improvement, Business Process..., SDLC, HIPAA, Business Analysis, Healthcare Information..., Procurement, Business Process, Integration, PMO, Requirements Gathering, Software Project..., Customer Service, Project Management, EDI, Business Intelligence
Education
Florida State University - College of Business 1985 — 1995
BA, Real Estate
Molina Healthcare May 2010 - Present
Unisys April 2010 - May 2010
ACS April 2003 - April 2010
ACS EDI Gateway, Inc. 2003 - April 2010
Unisys 1997 - 2003
Skills
EDI, Healthcare IT, SDLC, PMP, HIPAA, Requirements Gathering, Visio, MS Project, Software Project..., Business Process..., Project Planning, Requirements Analysis, Process Improvement, Healthcare Information..., Medicaid, Systems Analysis
Education
Walden University 2010 — 2011
MBA, Project Management
Florida State University - College of Business 1995 — 1997
BS, Management Information Systems
Towers Watson October 2006 - Present
ACS January 2004 - September 2006
Affiliated Computer Services 2003 - 2006
Mellon HR Solutions 2001 - 2004
PricewaterhouseCoopers 1997 - 2001
Kwasha Lipton/C&L/PricewaterhouseCoopers/Unifi/Mellon 1982 - 1999
Kwasha Lipton 1982 - 1997
Skills
Financial Management, Defined Benefit, Employee Benefits, Benefits, Pension Administration, Benefits Strategy
Education
Franklin & Marshall College 1978 — 1982
AB, Mathematics
ACS September 1997 - Present
Affiliated Computer Services 1997 - Present
Xerox HR Solutions, LLC 1997 - Present
Skills
Process Improvement, Business Analysis, Employee Benefits, BPO, Benefits Administration, Outsourcing, Change Management, Call Centers, Human Resources, Team Building, Management, Service Delivery, Requirements Analysis, Vendor Management, Quality Assurance, Analysis, Business Process..., Training
Education
Fashion Institute of Technology 1993 — 1998
BS, Production Management
Fashion Institute of Technology
Bachelor of Applied Science (B.A.Sc.), Textiles - Production Management
Dallas ISD January 2013 - June 2013
ACS 2006 - 2010
Education
Southern Methodist University 2010 — 2013
Masters of Science, Counseling
Elon University 2002 — 2006
Bachelor's degree, Human Services and Psychology
St. Peter's UCC and Christ UCC January 2012 - Present
IBM 2008 - Present
ILOG, Inc February 2006 - January 2009
SID July 2004 - February 2006
ACS November 1998 - June 2004
MCI Systemhouse December 1989 - November 1998
Computer Sciences Corporation January 1987 - December 1989
Sykes Datatronics June 1980 - December 1981
Skills
Project Management, Business Rules, SOA, Enterprise Architecture, Software Development, Agile Methodologies, Java, ILOG, XML, Enterprise Software, Web Services, Solution Architecture, Software Project..., Ministry Leadership, Christian Ministry, Biblical Studies, Integration, DB2, Unix, Software Engineering, SQL, Requirements Analysis
Education
Howard University 2009 — 2011
Master of Divinity (MDiv), Religion/Religious Studies
George Mason University 1995 — 1998
MS, Information Systems
George Mason University 1985 — 1987
BA, English
University of Rochester 1981 — 1982
Prince George's Community College 1978 — 1980
AAS, Business Computer Programming
Volunteers of America July 2009 - Present
MCM Group November 2006 - April 2008
Parker Services April 2006 - November 2006
ACS January 2006 - April 2006
Education
Everett Community College 2003 — 2006
ACS June 2006 - February 2008
Intellinex, LLC October 2003 - May 2006
Ernst & Young January 1999 - September 2003
Advanced Engineering & Research Associates (AERA) 1992 - 1999
Education
George Mason University
ACS, A Xerox Company 2008 - Present
ACS October 2008 - December 2008
ACS December 2007 - October 2008
ACS 2006 - 2007
ACS August 1999 - July 2006
Skills
IT Management, SDLC, Purchasing, Document Management, Vendor Management, Project Management, Hardware, Digital Imaging, Business Analysis, Visio, SharePoint, Disaster Recovery, Process Improvement, ITIL, Business Process..., Software Documentation, Microsoft SQL Server, PMP, Management, Troubleshooting, Integration, Business Process, Requirements Analysis, Networking, Service Delivery
Education
Florida State University 1987 — 1991
BS, Accounting, Finance
Curry Medical Practice August 2013 - Present
ACS 1996 - 2015
Silver Oak Medical October 2005 - June 2013
Mammoth Hospital May 1999 - August 2005
The Surgery Group October 1992 - February 1999
Skills
Surgery, General Surgery, Hospitals, Minimally Invasive..., Board Certified, Medical Education, Healthcare, Orthopedic, EMR, Healthcare Information..., Minimally Invasive..., Physicians, Critical Care, Trauma Surgery, Medicine, Healthcare Management
Education
University of South Alabama, College of Medicine 1987 — 1992
Surgery, General and Trauma Surgery
State University of New York Downstate Medical Center College of Medicine 1983 — 1987
MD, Medicine
Emory University 1979 — 1983
BA, Chemistry
Xerox State Healthcare, LLC July 2008 - Present
Xerox State Healthcare, LLC 2008 - 2012
ACS July 2008 - June 2011
PMSI 1990 - 2001
Skills
Medicaid, Pharmacy Benefit..., Healthcare, Healthcare Information..., Mail Order Pharmacy, Pharmacy, Managed Care, HIPAA, Informatics, Medicare, Healthcare Industry, Healthcare Management, Process Improvement, Clinical Research, Pharmaceutical Industry, Healthcare Consulting
Education
University of Florida at Gainesville 2009 — 2011
Doctor of Pharmacy (Pharm.D.), Pharmacy
Florida Agricultural and Mechanical University 1988 — 1991
Bachelor of Science (B.S.), Pharmacy
Self employed 2010 - Present
ACS Healthcare Solutions 2008 - September 2010
ACS Government Healthcare Solutions 2008 - September 2010
ACS 2008 - 2008
EDS Government Solutions 1977 - 2007
ExcellerateHRO Relocation & Assignment Services 2005 - 2006
EDS 2003 - 2005
EDS Group June 1977 - June 1998
US Army October 1966 - September 1975
Education
Florida State University - College of Business 1975 — 1977
Management
ACS Infrastructure Management Systems AnalystAffiliated Computer Services1987 - Present
Skills
MVS, TSO, JCL, CICS, Mainframe, OS/390, ISPF, IBM Mainframe, VSAM, SMP/E, JES2, RACF, Omegamon, Disaster Recovery, DB2, ITIL, Enterprise Architecture, Incident Management, IT Outsourcing, Operating Systems, IT Service Management, Service Delivery, IT Operations, Solution Design, Deployment
Education
Geneva College 1975 — 1980
ACS 2007 - 2007
Affiliated Computer Services 2001 - 2006
ACS 1999 - 2000
AMTECH Systems 1996 - 1997
Harris Adacom Network Services 1991 - 1996
Micro Card Technologies Inc 1984 - 1992
Skills
Service Delivery
Education
Florida Atlantic University 1970 — 1972
SXC September 2008 - December 2011
SXC Health Solutions 2008 - December 2011
s2Tech October 2007 - September 2008
consultec 1980 - 2007
acs 1980 - 2007
Education
Elmhurst College
Atos January 2009 - Present
Affiliated Computer Services 2004 - Present
acs 2003 - Present
H J Heinz 2000 - 2004
HjHeinz January 1999 - 2003
HJ Heinz 1999 - 2003
CCA technologies 1998 - 2000
US Navy 1990 - 1994
Skills
Virtualization, Servers, VMware, Cloud Computing, Active Directory, Troubleshooting, Operating Systems, Networking, TCP/IP, Databases, Microsoft SQL Server, Software Documentation, Enterprise Software, Management, Leadership, Cisco UCS, VMware Infrastructure, VMware ESX, Data Center, Disaster Recovery
Education
University of Phoenix 1999 — 2001
Bachelor's degree MIS MGT
Embry-Riddle Aeronautical University 1989 — 1991
Accenture January 2014 - Present
Peridotsolutions, Vienna, VA October 2013 - January 2014
Unissant December 2011 - September 2013
HP November 2010 - December 2011
Senior Consultant May 2010 - August 2010
CyberData Technologies, Inc. April 2008 - April 2010
Apptis November 2007 - April 2008
ACS 2006 - 2007
Cascades Technologies, Inc. 2003 - 2004
Custom Software Systems, Inc. 1999 - 2001
Skills
Business Intelligence, Requirements Analysis, SDLC, Business Analysis, Agile Methodologies, Analytics Certificate,...
Education
Georgetown University 1993 — 1995
MA, Liberal Studies, International Affairs
Lomonosov Moscow State University 1993 — 1993
Economics and Politics in Russia
Cognizant Technology Solutions July 2014 - Present
ACS November 2006 - Present
IBM January 2004 - November 2006
Skills
AIX, ITIL, Security, SDLC, Enterprise Architecture, Unix, Requirements Analysis, Program Management, Process Improvement, Solution Architecture, Tivoli Access Manager, Tivoli Identity Manager, Directory Server, Tivoli Federated...
Education
Florida International University 2002 — 2004
Master of Science (M.S.)
Osmania University 1998 — 2002
Bachelor's degree
Jeppesen September 2013 - Present
Xerox February 2011 - September 2013
Xerox April 2010 - February 2011
ACS Technologies December 2009 - April 2010
ACS Technologies May 2008 - December 2009
ACS May 2006 - May 2008
ACS Technologies November 2004 - May 2006
George Fox University August 2001 - May 2004
Ireland's Inn June 2001 - August 2001
Skills
Quality Assurance, Security, Testing, Training, Troubleshooting, Customer Service, Technical Support, Account Management, Cross-functional Team..., Business Analysis, Software Documentation
Education
George Fox University 2000 — 2004
BA, Busn. Management
JPMorgan Chase March 2008 - Present
Nationstar Mortgage March 2004 - March 2008
ACS 2002 - 2004
Skills
REO, Loss Mitigation, Loans, Mortgage Lending, Leadership, Mortgage Banking, Negotiation, Project Management, FHA, Default, Loan Origination, Mortgage Underwriting, Refinance, Appraisals, Mortgage Servicing, Consumer Lending
Education
Florida State University - College of Business 1999 — 2002
Bachelor of Science (B.S.), Business, Management, Marketing, and Related Support Services
Bank of New York Mellon 2010 - Present
BNY Mellon June 2008 - December 2010
Starting Early Together, Allegheny County Office of Behavioral Health 2008 - 2008
BNY Mellon August 2005 - April 2007
SET 2007 - 2007
ACS October 2002 - July 2005
Education
Geneva College 2009 — 2011
Masters, Organizational Leadership
Strayer University
Emory University 2007 - Present
Unisys 2005 - 2006
unisys 2004 - 2006
ACS, Inc February 2003 - December 2004
acs 2002 - 2004
Skills
Analysis, Business Analysis, Business Process, Change Management, Data Analysis, Clinical Research, EHR, EMR, HIPAA, HL7, Hands-on Training, Healthcare, Healthcare Information..., Healthcare Management, Informatics, Information Technology, Insurance, Integration, Leadership, Management, Medicaid, Process Improvement, Program Management, Project Management, Quality Assurance, Requirements Analysis, Requirements Gathering, SDLC, SQL, SharePoint, Software Documentation, Software Implementation, Strategic Planning, Testing, Training, Visio
Education
Emory University 2015 — 2017
Master of Public Health (MPH), Applied Health Informatics
Spelman College 1998 — 2002
BS, Computer Science
New York Community Bank, Bancorp December 2010 - Present
Christian Fellowship and Outreach Ministries April 2009 - December 2010
Teksystems, NJ January 2009 - April 2009
Teksystems, NJ July 2008 - January 2009
Teksystems,NY February 2008 - April 2008
ACS 2005 - 2007
Chubb & Son, Inc 2005 - 2007
Mutual Benefit Insurance Co. 1972 - 1997
Mutual Benefit Life Insurance 1972 - 1997
Skills
Technical Support, Vendor Management, Active Directory, Disaster Recovery, Windows XP, Help Desk Support, ITIL, Windows Server, SDLC, Windows 7
Education
Essex County College
Associates, Business Administration
Department of Health Disability Determinations December 2009 - Present
HCA September 2009 - December 2010
Homes Media Solutions (Homes.com Division of Dominion Enterprises) 2006 - 2008
ACS 2004 - 2006
Skills
Church Events, Quality Assurance, Case Managment, Management, Customer Service, Investigation, Interviews, Process Improvement, Internal Audit
Education
Florida Agricultural and Mechanical University
Psychology
Hallandale High School
Hopwood Management Solutions December 2011 - Present
Xerox February 2012 - October 2013
COLA February 2008 - October 2011
Maxion Technologies, Inc. June 2005 - February 2008
ACS November 1996 - June 2005
Comsis 1995 - 1996
Skills
Operations Management, New Business Development, Executive Management, Project Turnaround, Supervising Staff, Budget Formulation, Personnel Development, Policy/Procedure..., P&L Management, Profitability..., Tactical Planning, Business Planning, Budgeting, Strategy Development, Analysis, Strategic Planning, Management Consulting, Start-ups, Change Management, Business Strategy, Process Improvement, Program Management, Team Building, Process Engineering, Mentoring, Contract Negotiations, Business Management, Organizational..., Operational Excellence, Financial Analysis, Team Leadership, Cross-functional Team..., Customer Relations, Leadership Development, Performance Improvement, Team Management, Strategic Partnerships, Risk Management, Performance Management, Organizational Design, Product Management, Business Transformation, Business Analysis, Business Process..., Planning, Compliance, Employee Relations, Due Diligence, Strategy, Leadership
Education
George Mason University 1990 — 1993
MS
Purdue University 1983 — 1988
BS
ACS June 2008 - Present
Emory University September 2006 - Present
Education
Emory University - Goizueta Business School 2006 — 2010
BBA, Finance, Organization and Management
Xerox Business Services January 2012 - Present
ACS March 2007 - January 2012
ACS, Inc (Affiliated Computer Services) July 2005 - March 2007
Disney Worldwide Services 1999 - 2005
Walt Disney World 1997 - 2005
The Walt Disney Company 1997 - 2005
Coke 1986 - 1997
Skills
Disaster Recovery, ITIL, Vendor Management, SharePoint, Process Improvement, HTML, PMP, System Administration, IT Operations, IT Service Management, SDLC, Management, Operations Management, Enterprise Software, Active Directory, Change Management
Education
Florida Southern College
Accounting
Northwestern Michigan College 1975 — 1978
2, Accounting
Webster University
Master's, Business Administration
ACS June 2005 - November 2012
AT&T Wireless March 1997 - October 2004
AT&T 1997 - 2004
Westinghouse/Eaton Cutler-Hammer February 1992 - September 1997
Skills
Switches, IP, Data Center, Cisco Certified, CCNA, BGP, VPN, Firewalls, Routers, Cisco Technologies, MPLS, Active Directory, Networking, Servers, CCNP, EIGRP, WAN
Education
Frostburg State University 1987 — 1992
Computer Science
Affiliated Computer Services 2001 - Present
ACS August 1996 - Present
PricewaterhouseCoopers 1999 - 2001
Summit Bank July 1991 - August 1996
Kmart June 1983 - April 1991
Skills
Outsourcing, Vendor Management, BPO, Process Improvement, Change Management, Service Delivery, Business Process..., Offshoring, Call Center, Performance Management, Program Management, Operations Management, Business Analysis, Project Management, Business Process..., Team Leadership, Team Building, SDLC, Metrics, Global Operations, PMO, Call Centers, Business Process, CRM, Business Transformation, Project Planning, Shared Services, PMP, Cross-functional Team..., Project Portfolio..., Resource Management, Strategy, Executive Management, Transition Management, IT Strategy, IT Management
Education
Fairleigh Dickinson University 1992 — 1995
MBA, Human Resource Management
Rutgers, The State University of New Jersey-Newark 1987 — 1991
BS, Marketing
Zayo Group May 2014 - Present
Frontier Communications January 2014 - April 2014
Comcast Business January 2012 - March 2013
Optimum Lightpath 2011 - January 2012
Comcast September 2010 - 2011
Consolidated Communications January 2001 - June 2010
ACS January 1997 - January 2001
Skills
Telecommunications, Switches, Visio, Networking, Network Design, DSL, VoIP, MPLS, Troubleshooting, Telephony, Data Center, Management, Wireless, IP, Ethernet, Provisioning, Routers, Network Engineering, Cisco Technologies, Network Security, T1, Metro Ethernet, Call Centers, Computer Network..., WAN, LAN-WAN, Managed Services, VPN, SIP, Unified Communications, Wireless Networking, Routing, Juniper, QoS, Fiber Optics, DWDM, Network Architecture, SDH, ATM networks, TCP/IP, Cabling, BGP, PRI, BMC Remedy, Integration, Optical Fiber
Education
Geneva College 1992 — 1997
BSBA, Business Administration / MIS
US Script March 2015 - Present
Walgreens May 2006 - Present
US Script July 2013 - March 2015
ACS February 2007 - May 2009
UCB Pharma 2005 - 2007
Biovail 2004 - 2005
Bristol-Myers Squibb/Rutgers University 2003 - 2004
Skills
Pharmacy, Pharmacy Benefit..., Pharmacists, Managed Care, Pharmaceutical Industry, Medication Therapy..., Certified Immunizer, Patient Counseling, Clinical Pharmacy
Education
Florida Agricultural and Mechanical University
Pharm.D., Pharmacy
Tuskegee University
Bachelor's degree, Chemistry
MetLife September 2010 - Present
MetLife April 2009 - September 2010
MetLife May 2007 - May 2009
Horizon Blue Cross Blue Shield March 2006 - May 2007
Prudential January 2005 - March 2006
Prudential February 2000 - December 2004
ACS November 1998 - February 2000
"K" Line America, Inc April 1994 - October 1997
Holt Ross and Yulish March 1992 - April 1994
Skills
Proposal Writing, Event Management, Marketing Materials, Research, Account Management, Marketing, Copywriting, Strategy, Marketing Strategy, Management, Leadership, Corporate Communications, Market Research, Public Relations, Strategic Communications, New Business Development, Cross-functional Team..., Training, Sales Operations, Sales, Insurance, Employee Benefits, Project Management, Life Insurance
Education
Farleigh Dickinson University
MBA, Marketing
University of Delaware
BAAS, International Relations
Ford Motor Company March 2015 - Present
empire-today 2000 - Present
ACFirst March 2011 - September 2011
acs March 2010 - February 2011
Empire- today February 2007 - February 2010
empir-today 2007 - 2009
Skills
Customer Service, Kronos, Employee Relations, Recruiting, Outlook, ADP Payroll, Data Entry, Payroll, Human Resources, Inventory Management, Process Scheduler, Customer Satisfaction, Team Building, Coaching, Call Center, Microsoft Excel, Process Improvement, Leadership, Customer Retention, Quality Assurance, Performance Management, Team Leadership, Call Centers, Training, Operations Management
Education
Fayetteville Technical Community College 1999 — 1999
Ealrly childhood Education
bishopCollege 1988 — 1989
Reglion
Southern University 1986 — 1987
Liberal Arts
Southwood High School 1980 — 1984
High School diploma, General Studies
Online Builder Guides Inc. 2005 - Present
US Army March 2010 - July 2013
Goldbelt Raven March 2007 - February 2010
Exit Slater Realtors 2006 - 2007
Lockheed Martin Information Technology October 2001 - August 2005
ACS 1996 - 2002
Skills
ITIL, Crystal Reports, MS Excel, MS PowerPoint, Remedy Ticketing System, Avaya CMS, HEAT Ticketing System, Microsoft Excel, Expression Web, SnagIt, Adobe PDF Merge, Avaya, Software Documentation, Government, Government Contracting, Disaster Recovery, Training, Business Intelligence, Project Management, DoD, Team Leadership, Management, Integration, Troubleshooting, Help Desk Support, BMC Remedy, Analysis, Quality Assurance, Business Analysis, Technical Support, SQL, Windows 7, Interviews
Education
Our Lady of the Lake University 1998 — 2000
Wright State University 1991 — 1992
Faulkner University 1989 — 1991
Leon County Schools August 2010 - Present
ACS July 2008 - April 2010
ACS January 2000 - July 2008
ACS 2004 - 2005
Education
Florida State University - College of Business 1997 — 2000
BS, Finance
Texas Southern University 1995 — 1996
Electrical Wholesalers/USESI January 2015 - Present
OpenTable December 2012 - January 2015
NexxLinx January 2012 - October 2012
Bangor Savings Bank October 2009 - February 2012
ACS June 2009 - October 2009
L-3 Communications August 2005 - January 2009
Key Auto Group April 2005 - August 2005
United Systems Access, Inc August 2002 - August 2004
Log On America, Inc July 1997 - August 2002
HMS Host 1990 - 1997
Skills
Process Improvement, Operations Management, Program Management, Team Leadership, Project Management, Telecommunications, Change Management, Customer Experience, Workforce Management, Call Center, Customer Satisfaction, Training, IT Management, Quality Assurance, Resource Management, Analysis, Sales Management, Microsoft Office, Cross-functional Team..., Budgets, Team Management, Salesforce.com, Human Resources, IT Strategy, Contract Negotiation, Customer Service, New Business Development, Risk Management, Business Analysis, Product Management, Data Analysis, Coaching, Outsourcing, Business Process..., Forecasting, Leadership, Vendor Management, Project Planning, Management, Sales, Troubleshooting, CRM, Integration, Strategic Planning, Contact Centers, Call Centers, Account Management, Performance Management, Business Strategy, Business Development
Education
University of Phoenix 2007 — 2008
MBA, Business Administration
Franklin Pierce University 1995 — 1997
BS, Computer Information Systems
Edward Little High School 1980 — 1983
NCR Corporation July 2009 - Present
ACS May 2006 - March 2009
Skills
Troubleshooting, Vendor Management, Technical Support, Servers, Data Center
Education
Fort Hays State University 1980 — 1985
BA, GeoSciences
Ft. Hays State University 1980 — 1985
Bachelor of Arts (B.A.), Geosciences
Cognizant Technology Solutions July 2014 - Present
Cognizant Technology Solutions January 2013 - June 2014
Cognizant Technology Solutions March 2012 - December 2012
ACS November 2009 - February 2012
Target May 2007 - August 2007
Skills
Employee Benefits, Leave of Absence..., PowerPoint, Microsoft Excel, PeopleSoft, Data Analysis, Microsoft Office, Customer Service, Microsoft Word, Process Improvement, Access, Benefits Administration, FMLA, HIPAA, Disability Management, Quality Auditing, Human Resources, Management
Education
William Paterson University of New Jersey 2008 — 2009
Master of Business Administration, Marketing
Fairfield University 2004 — 2008
BS, Marketing; Management; Business Law
Red Mountain Resources October 2013 - Present
Charles & Colvard 2012 - September 2013
ACS November 2011 - February 2012
FASTLANE US March 2011 - November 2011
Elon University Campus Shop April 2005 - May 2007
Skills
Financial Modeling, Valuation, Finance, Mergers & Acquisitions, Financial Analysis, Oracle Applications, Energy, Investor Relations, Microsoft Excel, Commodity, Business Analysis, Microsoft Office, Outlook, Microsoft Dynamics, Adobe Creative Suite, Analysis, Leadership, Data Analysis, PowerPoint, Microsoft Word
Education
Elon University 2004 — 2008
Bachelor's, Political Science, Italian
Episcopal High School 2000 — 2004
PNC April 2014 - Present
PNC September 2012 - October 2013
PNC January 2012 - August 2012
Mercer September 2009 - September 2011
ING January 2007 - July 2009
ING July 2004 - January 2007
ACS May 2002 - July 2004
Blue Cross Blue Shield of Florida January 2000 - March 2002
Skills
Business Analysis, Requirements Gathering, Training, SDLC, Business Intelligence, Requirements Analysis, Data Analysis, Testing, Business Requirements, Unix, Management, Visio, SharePoint, Troubleshooting, Leadership, Process Improvement
Education
Florida State College at Jacksonville
AASIGMAPRO, General
ACS October 2005 - Present
Truelight Photography January 2003 - Present
CVS Caremark Corporation January 1999 - September 2005
Skills
Change Management, Project Management, Team Building, Customer Service, Windows, Technical Support, System Administration, Process Improvement, Microsoft Office, Integration, SQL, Inventory Management, Troubleshooting, Adobe Acrobat, Business Analysis, Disaster Recovery, Team Leadership, Software Documentation, Quality Assurance, Training, Photography, Photoshop, Microsoft SQL Server, Technical Documentation, Technical Writing, Project Planning, IT Management, Leadership, Analysis, HTML, Microsoft Excel
Education
Francis Marion University 1999 — 2005
Bachelor of Science (BS), Management Information Systems, General
West Florence High School
ACS 2010 - 2010
CCD COMMUNICATIONS, INC 2004 - 2010
BOYRA 2004 - 2007
Telecom Colombia USA 2003 - 2004
Next Communications 2003 - 2003
CTT 1999 - 2003
GXC 2001 - 2002
GXC Communications 2000 - 2002
Multiphone 1997 - 1999
multiphone 1997 - 1999
Skills
Telecommunications, Project Management, VoIP, MPLS, IP, Data Center, Networking, Wireless, Cloud Computing, Business Development, Cisco Technologies, ITIL, Pre-sales, Product Management, Team Leadership, Business Strategy, Start-ups, Strategic Planning, PMP, Management, Network Design, Unified Communications, Integration
Education
CTT
Florida International University
Universidad Santo Tomás
Sage Day High School September 2008 - Present
ACS July 2005 - September 2008
Affiliated Computer Services 2005 - 2007
PricewaterhouseCoopers 1998 - 2003
Buck Consultants 1980 - 1997
Skills
Pensions, Benefits Administration, Process Improvement, Teaching, Mathematics Education, Employee Benefits, Curriculum Design, Coaching, Staff Development, Leadership Development, Training, Change Management, Leadership, Vendor Management, Organizational..., Program Management, Analysis, Team Building, Outsourcing, Performance Management, Business Process..., Business Analysis, Human Resources, Team Leadership, Management, Data Analysis, Consulting, Management Consulting, Project Management, Software Documentation, Strategy, Strategic Planning, Risk Management, SDLC, IT Strategy, Requirements Analysis
Education
Fordham University 1973 — 1977
BA, Math
Deloitte November 2010 - Present
ACS May 2009 - November 2010
BearingPoint August 1998 - May 2009
Education
Frostburg State University 1979 — 1983
B.S., Business
ACS 2002 - Present
Huwa Farms 1997 - 2002
Skills
Wetlands, Environmental Impact..., Soil, Energy, Environmental Awareness, Inspection, Management, Pipelines, Projects, Natural Gas, Gas
Education
Northeasten Junior College 1996 — 1997
Associates of Applied Science, Agriculture, General
Fort Hays State University 1994 — 1996
New York Life Insurance Company August 2014 - Present
New York Life Insurance Company March 2011 - August 2014
New York Life August 2010 - March 2011
ACS 2000 - 2010
Skills
Investments, Wealth Management, Asset Allocation, Investment Strategies, Regulatory Compliance, Investment Advisory, Securities, Mutual Funds, Asset Management, Strategic Financial..., FINRA, Employee Benefits, Insurance, Retirement Planning, Estate Planning, Financial Services, Series 7, Retirement, Financial Planning
Education
Rutgers University School of Law - Camden 2004 — 2008
JD, Law
Franklin & Marshall College 1993 — 1997
Bachelor of Arts (BA), Sociology and Anthropology
ACS August 2011 - Present
Skills
Technical Support
Education
Full Sail University 2002 — 2003
N/A, Computer Science, 2.5
ACS Alternative Collection Solutions January 2009 - Present
ACS January 2009 - August 2010
ACS October 2006 - December 2008
NAFS (National Action Financial Services) January 2004 - September 2006
Skills
Credit, Skip Tracing, Debt Collection, Negotiation, Heavy Equipment..., Business Strategy, Loss Mitigation, Fraud, Credit Cards, Assets Recovery, Credit Analysis, Operations Management, Risk Management, Process Improvement, Strategic Planning, Loans, Accounts Receivable, Financial Analysis, Credit Risk, Leadership, Portfolio Management, Finance, Call Centers, Banking, Customer Satisfaction, Debt Settlement, Asset Management
Education
Erie Community College 1997 — 1998
Business
Trocaire College 1993 — 1996
ACS 2013 - Present
Skills
Electronics, Electricians, Power Electronics, Troubleshooting, Plumbing, Ceramic Tile, Masonry, Drywall, Waterproofing, Carpentry
Education
Gaston College
Connextions September 2011 - Present
Elite Resort Transfer 2008 - Present
Epass 2007 - 2011
ACS 2007 - 2011
Connextions 2006 - 2011
Education
Florida College of Natural Health-Maitland 2009 — 2011
AS, Paramedical SkinCare
acs August 2006 - Present
acs August 2006 - Present
ohio county schools wv August 2004 - August 2006
Skills
Coaching, awesome cook, Wine Tasting, Awareness
Education
Franciscan University of Steubenville 2007 — 2012
West Liberty State University 2001 — 2004
Bachelor's degree, pe and health
Stephan Cori womens apparel October 2011 - Present
ACS March 2010 - April 2011
Charmed Hearts Brentwood March 2007 - September 2009
Skills
Customer Service, Microsoft Office, Retail, Microsoft Excel, Microsoft Word, PowerPoint, Merchandising, Inventory Management, Social Media, Sales, Strategic Planning, Sales Management, Photoshop, Team Building, Team Leadership, Management, Public Speaking, Event Planning, Project Management, Visual Merchandising, Marketing, Fashion, Time Management, Social Networking, Product Development, Social Media Marketing, Apparel
Education
Fashion Institute of Design & Merchandising
Associate of Arts (AA), Fashion/Apparel Design
Fashion Institute of Design & Merchandising
Associate of Arts (A.A.), Fashion/Apparel Design
Sheffield University
Associate of Arts (A.A.)
sheffiedld School of Interior Design
certificate of Design, Interior Design
home Medical ReceptionistOlympia NeurologyDecember 2012 - February 2013
ACS 2010 - 2012
Hometown Real Estate January 2002 - December 2002
Skills
Customer Service, Microsoft Office, Microsoft Excel, Microsoft Word, Sales, PowerPoint, Sales Management, Public Speaking, Social Media, Coaching
Education
Everest College-Tacoma 2012 — 2013
Medical Administrative Assistant, Medical Administrative Assistant, 4.0
ACS August 2001 - Present
ACS August 2001 - Present
Skills
Heating, Plumbing
Education
Georgia College and State University 1993 — 1995
GEORGIA SOUTHERN/ GEORGIA COLLEGE 1992 — 1993
Ambient Air Corporation June 2006 - Present
ACS January 2000 - June 2003
Skills
Project Management, Team Building, Microsoft Office, Project Planning
Education
Florida State University 2003 — 2006
Bachelor of Applied Science (BASc), Psychology
CareerSource Central Florida July 2013 - Present
CareerSource Central Florida October 2010 - July 2013
CareerSource Central Florida July 2010 - October 2010
CareerSource Central Florida May 2008 - July 2010
CareerSource Central Florida May 2005 - June 2008
ACS June 2002 - May 2005
State of Hawaii January 1999 - April 2002
Jacksonville Career Training Center January 1998 - November 1998
Barnett Bank November 1995 - August 1997
US Navy October 1980 - November 1995
Skills
Training, Career Development, Employee Training, Program Management, Workforce Development, E-Learning, Project Management, Leadership Development, Organizational..., Instructor-led Training, Training Delivery, Workshop Facilitation, Technical Writing, Coaching, Case Management, Customer Service, Certified Workforce..., Program Coordination, Project Coordination
Education
Southern Illinois University, Carbondale 1994 — 1996
Bachelor's degree, Workforce Development and Training
Florida Community College at Jacksonville 1992 — 1994
LBJ STAFFING SOLUTIONS December 2012 - Present
ACS November 2006 - December 2012
Skills
Customer Service, Leadership, Training, Outlook, Strategic Planning, Sales, Microsoft Office, Microsoft Excel, Teamwork
Education
Argosy University Dallas 2006 — 2010
Bachelor of Science (BS), Criminal Justice and Corrections
Everest College-Dallas
Associate of Arts and Sciences (AAS), Paralegal Studies
Xerox May 2009 - Present
ACS November 2007 - May 2009
Sally Beauty October 2003 - September 2007
Skills
Customer Service, Call Centers, Microsoft Office, Data Entry, Microsoft Excel, Microsoft Word, Outlook, Troubleshooting, Customer Satisfaction, PowerPoint, Sales, Windows, Team Building, Team Leadership, Customer Experience, Windows 7, Customer Retention, Management, Telephone Skills, Training, Inventory Management, Typing, Leadership, HIPAA, Problem Solving, Customer Relations, Healthcare, 10 Key, Employee Training, Cashiering, Retail
Education
Ultimate Medical Academy 2014 — 2015
Associate's degree, Medical Billing and coding
Florida State University 2001 — 2006
Marketing/Marketing Management, General
Cigna-HealthSpring March 2012 - Present
Healthways November 2005 - September 2011
State of Tennessee January 2005 - November 2005
ACS 2002 - 2004
Ingram Book Company 1998 - 2002
Skills
Medicare Part D, Medicaid, Disease Management, Microsoft SQL Server, Oracle SQL Developer, Teradata SQL, COBOL, ASP, HTML, Team Leadership, Healthcare Information..., JavaScript, Analysis, STARS, MTM, Great Organizer, Self Starter, Quick Study
Education
Middle Tennessee State University 1995 — 1997
Bachelor of Applied Science (BASc), Computer/Information Technology Administration and Management
George C Wallace State Community College-Selma 1986 — 1988
Associate of Arts and Sciences (AAS), Liberal Arts and Sciences/Liberal Studies