Aegis Communications
Description
Address: 104 Pheasant Run # 105, Newtown, PA 18940, USA Phone: +1 215-504-1275Place name: Category: : : : : Hours: : : Website: Website: http://www.aegiscomm.com/ Category: Publisher Suggest an editUnable to add this file. Please check that it is a valid photo. Unable to add this file. Please check that it is a valid photo. · Own this business?Add missing informationAdd business hours Unable to add this file. Please check that it is a valid photo. Questions & answers Ask a questionBe the first to ask a question Add a photoThank you for sharing!Your photo will be posted publicly on Google.Contribute MoreFinishedUpload public photos of Aegis Communications Posting publicly on the Web Write a review Reviews Be the first to review
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Aegis Communications Employees
Employee
Years
Job
Industry
Harry Brady Harry Brady's Aegis Communications Experience January 2004 - January 2005
Job Owner & Head Designer of Brady Cakes
Industry Financial Services
Experience
Penncro Associates, Inc. January 2011 - December 2014
West Corporation April 2005 - March 2010
Aegis Communications January 2004 - January 2005
Convergys July 1999 - August 2002
Skills
Customer Service, Outsourcing, Process Improvement, Call Centers, Team Building, Vendor Management, Financial Services, BPO, Change Management, Business Analysis, Customer Satisfaction, Leadership, Risk Management, Management, Training, Microsoft Excel, Microsoft Office, Microsoft Word, Public Speaking, Leadership Development
Education
Martin Community College
Associate's Degree, Microcomputer Technology and Information Systems Technology
Penncro Associates, Inc. January 2011 - December 2014
West Corporation April 2005 - March 2010
Aegis Communications January 2004 - January 2005
Convergys July 1999 - August 2002
Skills
Customer Service, Outsourcing, Process Improvement, Call Centers, Team Building, Vendor Management, Financial Services, BPO, Change Management, Business Analysis, Customer Satisfaction, Leadership, Risk Management, Management, Training, Microsoft Excel, Microsoft Office, Microsoft Word, Public Speaking, Leadership Development
Education
Martin Community College
Associate's Degree, Microcomputer Technology and Information Systems Technology
Christopher Conn Christopher Conn's Aegis Communications Experience August 2011 - December 2012
Job Business & Process Analyst at STS Component Solutions
Industry Aviation & Aerospace
Experience
STS Component Solutions March 2015 - Present
STS Engineering Solutions August 2014 - March 2015
SGS January 2013 - November 2013
Aegis Communications August 2011 - December 2012
Private Contractor January 2006 - October 2008
SKIP CONN SERVICES 2001 - 2006
Skills
Business Development, Operations Management, Market Intelligence, Decision Support, Forecasting, General Management, Market Research, Business Analysts, Business Process..., Strategic Planning, Manufacturing, Portfolio Management, Production Planning, Team Management, New product development, Entrepreneurship, Program Management, Continuous Improvement, Microsoft Excel, Microsoft Office, PowerPoint, Teamwork, Microsoft Word, English, Customer Service, Aircraft, Aviation, Aerospace, Flights, Avionics, Aircraft Maintenance, Airlines, Commercial Aviation, Airworthiness, Management, Engineering, Maintenance & Repair, Testing
Education
Florida Atlantic University 2014 — 2015
Master of Business Administration (MBA), International Business
Indian River State College 2008 — 2011
Bachelor's degree, Business Administration, Management and Operations
STS Component Solutions March 2015 - Present
STS Engineering Solutions August 2014 - March 2015
SGS January 2013 - November 2013
Aegis Communications August 2011 - December 2012
Private Contractor January 2006 - October 2008
SKIP CONN SERVICES 2001 - 2006
Skills
Business Development, Operations Management, Market Intelligence, Decision Support, Forecasting, General Management, Market Research, Business Analysts, Business Process..., Strategic Planning, Manufacturing, Portfolio Management, Production Planning, Team Management, New product development, Entrepreneurship, Program Management, Continuous Improvement, Microsoft Excel, Microsoft Office, PowerPoint, Teamwork, Microsoft Word, English, Customer Service, Aircraft, Aviation, Aerospace, Flights, Avionics, Aircraft Maintenance, Airlines, Commercial Aviation, Airworthiness, Management, Engineering, Maintenance & Repair, Testing
Education
Florida Atlantic University 2014 — 2015
Master of Business Administration (MBA), International Business
Indian River State College 2008 — 2011
Bachelor's degree, Business Administration, Management and Operations
Autumn Evans Autumn Evans's Aegis Communications Experience 2011 - Present
Job Asset Preservation Coordinator
Industry Management Consulting
Experience
Mortgage Contracting Services September 2014 - Present
Sul Ross State University September 2012 - Present
Aegis Communications 2011 - Present
Paisano Baptist Encampemt May 2010 - August 2010
Goin Bananas Playnasium May 2008 - August 2008
Skills
Communication, Social Services, Data Entry, Healthcare, Management, Research, Teaching, Time Management, Training
Education
Sul Ross State University 2012 — 2014
Master's degree, Education
Sul Ross State University 2006 — 2011
Bachelor of Arts, Psychology
Mortgage Contracting Services September 2014 - Present
Sul Ross State University September 2012 - Present
Aegis Communications 2011 - Present
Paisano Baptist Encampemt May 2010 - August 2010
Goin Bananas Playnasium May 2008 - August 2008
Skills
Communication, Social Services, Data Entry, Healthcare, Management, Research, Teaching, Time Management, Training
Education
Sul Ross State University 2012 — 2014
Master's degree, Education
Sul Ross State University 2006 — 2011
Bachelor of Arts, Psychology
Sweta Kannan Sweta Kannan's Aegis Communications Experience October 2005 - February 2007
Job Head of Planning, Cossette Chicago
Industry Marketing and Advertising
Experience
Cossette, Chicago September 2015 - Present
DDB April 2010 - September 2015
The Richards Group February 2007 - March 2010
Aegis Communications October 2005 - February 2007
Ogilvy & Mather, Bangalore January 2001 - June 2001
Leo Burnett July 1999 - January 2001
Skills
Customer Insight, Marketing Strategy, Focus Groups, Segmentation, Qualitative Research, Brand Architecture, Quantitative Research, Strategy, Ethnography, Strategic Thinking, Marketing, Consumer Behaviour, Marketing Research, Consumer Insight, Integrated Marketing, Advertising Research, Advertising, Digital Strategy, Brand Development, Digital Marketing, Creative Strategy, Marketing Communications, Social Media Marketing, Online Advertising, Brand Management, Digital Media, Market Research, Mobile Marketing, Social Media
Education
Kansas State University
Graduate Degree in Psychology (Incomplete), Social Psychology
Mudra Institute of Communications (MICA)
Cossette, Chicago September 2015 - Present
DDB April 2010 - September 2015
The Richards Group February 2007 - March 2010
Aegis Communications October 2005 - February 2007
Ogilvy & Mather, Bangalore January 2001 - June 2001
Leo Burnett July 1999 - January 2001
Skills
Customer Insight, Marketing Strategy, Focus Groups, Segmentation, Qualitative Research, Brand Architecture, Quantitative Research, Strategy, Ethnography, Strategic Thinking, Marketing, Consumer Behaviour, Marketing Research, Consumer Insight, Integrated Marketing, Advertising Research, Advertising, Digital Strategy, Brand Development, Digital Marketing, Creative Strategy, Marketing Communications, Social Media Marketing, Online Advertising, Brand Management, Digital Media, Market Research, Mobile Marketing, Social Media
Education
Kansas State University
Graduate Degree in Psychology (Incomplete), Social Psychology
Mudra Institute of Communications (MICA)
Katrina Branson's Aegis Communications Experience August 1999 - February 2000
Job Regional Industry Coordinator at Louisiana Workforce Commission
Industry Human Resources
Experience
Louisiana Workforce Commission May 2014 - Present
United Way of Northeast Louisiana February 2014 - Present
University of Louisiana at Monroe February 2012 - October 2013
University of Louisiana at Monroe November 2009 - January 2012
University of Louisiana at Monroe September 2007 - October 2009
CenturyLink formerly CenturyTel January 2005 - September 2007
CenturyLink formerly CenturyTel July 2004 - January 2005
Career Technical College October 2001 - July 2002
Aegis Communications August 1999 - February 2000
Southwest Airlines December 1998 - August 1999
Skills
Customer Service, Microsoft Excel, Employee Relations, Microsoft Office, PowerPoint, Higher Education, Training, Microsoft Word, Human Resources, Public Relations, New Hire Orientations, Research, EEO/AA Compliance, Coaching, Leadership Development, Sales, Public Speaking, IPEDS Reporting, Leadership, Community Outreach, Data Entry, Payroll, Staff Development, Management, Strategic Planning, Event Management, Recruiting, Analysis, Student Affairs, Nonprofits, Data Analysis, Time Management, Program Development, Marketing, Policy, Supervisory Skills, Organizational..., Employee Benefits, Onboarding, Fundraising, Interviews, Event Planning, Employee Training, Access, Career Counseling, Team Building, Career Development, Conflict Resolution, Resume Writing, Workshop Facilitation
Education
Grambling State University 2002 — 2004
MPA, Human Resources Mgmt / State & Local Govt
University of Louisiana at Monroe 1992 — 1998
BBA, Finance
NVTI
NVTI
Louisiana Workforce Commission May 2014 - Present
United Way of Northeast Louisiana February 2014 - Present
University of Louisiana at Monroe February 2012 - October 2013
University of Louisiana at Monroe November 2009 - January 2012
University of Louisiana at Monroe September 2007 - October 2009
CenturyLink formerly CenturyTel January 2005 - September 2007
CenturyLink formerly CenturyTel July 2004 - January 2005
Career Technical College October 2001 - July 2002
Aegis Communications August 1999 - February 2000
Southwest Airlines December 1998 - August 1999
Skills
Customer Service, Microsoft Excel, Employee Relations, Microsoft Office, PowerPoint, Higher Education, Training, Microsoft Word, Human Resources, Public Relations, New Hire Orientations, Research, EEO/AA Compliance, Coaching, Leadership Development, Sales, Public Speaking, IPEDS Reporting, Leadership, Community Outreach, Data Entry, Payroll, Staff Development, Management, Strategic Planning, Event Management, Recruiting, Analysis, Student Affairs, Nonprofits, Data Analysis, Time Management, Program Development, Marketing, Policy, Supervisory Skills, Organizational..., Employee Benefits, Onboarding, Fundraising, Interviews, Event Planning, Employee Training, Access, Career Counseling, Team Building, Career Development, Conflict Resolution, Resume Writing, Workshop Facilitation
Education
Grambling State University 2002 — 2004
MPA, Human Resources Mgmt / State & Local Govt
University of Louisiana at Monroe 1992 — 1998
BBA, Finance
NVTI
NVTI
Katherine Lauricella Katherine Lauricella's Aegis Communications Experience November 2013 - October 2014
Job in
Industry Insurance
Experience
Aid in Recovery October 2014 - Present
Aegis Communications November 2013 - October 2014
Mulligans August 2013 - August 2014
Olive Garden September 2012 - June 2013
McDonald's Corporation January 2012 - November 2012
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Microsoft Technologies, Dreamweaver, Notepad, PowerPoint, Typing, Customer Service, Compliance, Leadership, Team Building, Team Leadership, Team Management, Teamwork, POS, Creative Writing, Creativity, Creative Direction, Personal Responsibility, Multi Tasking, Labor Control, Food Preparation, Serve Safe Certified, Grill
Education
Indian River Community College 2009 — 2013
Buisness and Administration/ Management
Indian River Community College 2009 — 2013
Real Estate/ Property Management
Aid in Recovery October 2014 - Present
Aegis Communications November 2013 - October 2014
Mulligans August 2013 - August 2014
Olive Garden September 2012 - June 2013
McDonald's Corporation January 2012 - November 2012
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Microsoft Technologies, Dreamweaver, Notepad, PowerPoint, Typing, Customer Service, Compliance, Leadership, Team Building, Team Leadership, Team Management, Teamwork, POS, Creative Writing, Creativity, Creative Direction, Personal Responsibility, Multi Tasking, Labor Control, Food Preparation, Serve Safe Certified, Grill
Education
Indian River Community College 2009 — 2013
Buisness and Administration/ Management
Indian River Community College 2009 — 2013
Real Estate/ Property Management
Fiorella Barsallo Fiorella Barsallo's Aegis Communications Experience July 2012 - December 2012
Job Project Assistant at Providence Service Corporation
Industry Human Resources
Experience
Providence Service Corporation October 2014 - Present
Providence Service Corporation November 2013 - October 2014
SGS December 2012 - November 2013
Aegis Communications July 2012 - December 2012
Saint Lucie County School Board October 2011 - January 2012
Macquarie Bank with Alejandro De Marzi January 2010 - January 2012
Sabores Sidewalk Cafe August 2008 - July 2009
Skills
Business Development, Decision making, Market research, Management, Process development, Strategic planning, Competitive, Problem solver, Leadership, MS Office, Product planning, Team management, Market Dynamics, Budgeting, International Relations, Spanish, Program Management, International Trade, International Business, Market Research, Microsoft Office, Time Management, Strategic Planning, Teamwork, Microsoft Excel, Human Resources, Microsoft Word, Customer Service, Employee Relations, Recruiting, Training, Problem Solving
Education
Florida Atlantic University 2014 — 2015
Master's degree, Business Administration, International Business
Stockholm University 2012 — 2012
Bachelors, International Business
Florida Atlantic University 2009 — 2012
Bachelors, Marketing and International Business & Trade
INDIAN RIVER STATE COLLEGE 2008 — 2010
Associates, Business Administration
SAINT LUCIE WEST CENTENNIAL HIGH SCHOOL 2006 — 2008
High School Diploma
Providence Service Corporation October 2014 - Present
Providence Service Corporation November 2013 - October 2014
SGS December 2012 - November 2013
Aegis Communications July 2012 - December 2012
Saint Lucie County School Board October 2011 - January 2012
Macquarie Bank with Alejandro De Marzi January 2010 - January 2012
Sabores Sidewalk Cafe August 2008 - July 2009
Skills
Business Development, Decision making, Market research, Management, Process development, Strategic planning, Competitive, Problem solver, Leadership, MS Office, Product planning, Team management, Market Dynamics, Budgeting, International Relations, Spanish, Program Management, International Trade, International Business, Market Research, Microsoft Office, Time Management, Strategic Planning, Teamwork, Microsoft Excel, Human Resources, Microsoft Word, Customer Service, Employee Relations, Recruiting, Training, Problem Solving
Education
Florida Atlantic University 2014 — 2015
Master's degree, Business Administration, International Business
Stockholm University 2012 — 2012
Bachelors, International Business
Florida Atlantic University 2009 — 2012
Bachelors, Marketing and International Business & Trade
INDIAN RIVER STATE COLLEGE 2008 — 2010
Associates, Business Administration
SAINT LUCIE WEST CENTENNIAL HIGH SCHOOL 2006 — 2008
High School Diploma
Ryan Gregg Coonrod's Aegis Communications Experience July 2006 - January 2007
Job Full Time Student
Industry Higher Education
Experience
Pittsburg State University warehouse\order pickerJake's Fireworks, Inc.May 2015 - Present
Teleperformance October 2014 - January 2015
NPC International Call Center August 2013 - November 2013
Joe Smith Co. April 2007 - October 2012
Aegis Communications July 2006 - January 2007
Skills
Outlook, Budgets, Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Process Improvement, Inventory Management, Analysis, Sales, Troubleshooting, Leadership, Accounting, GAAP Standards, Management Accounting, Business Analysis, Access, Business Decision Making, Accounts Payable
Education
Pittsburg State University 2013 — 2017
Bachelor of Business Administration (B.B.A.), Accounting and Finance, 3.1325 GPA
pittsburg high school 1995 — 1999
Pittsburg State University warehouse\order pickerJake's Fireworks, Inc.May 2015 - Present
Teleperformance October 2014 - January 2015
NPC International Call Center August 2013 - November 2013
Joe Smith Co. April 2007 - October 2012
Aegis Communications July 2006 - January 2007
Skills
Outlook, Budgets, Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Process Improvement, Inventory Management, Analysis, Sales, Troubleshooting, Leadership, Accounting, GAAP Standards, Management Accounting, Business Analysis, Access, Business Decision Making, Accounts Payable
Education
Pittsburg State University 2013 — 2017
Bachelor of Business Administration (B.B.A.), Accounting and Finance, 3.1325 GPA
pittsburg high school 1995 — 1999
Joshua Ammons Joshua Ammons's Aegis Communications Experience June 2004 - June 2004
Job App Developer and iOS Specialist
Industry Computer Software
Experience
Vancouver Public Schools July 2013 - Present
Self-employed February 2011 - Present
Precision Estimating, Inc July 2013 - July 2013
Swift Transportation November 2012 - June 2013
PetSmart August 2011 - September 2012
Systems & Services Technologies, Inc. (JPMorganChase Bank / NCO Group) June 2004 - November 2009
Aegis Communications June 2004 - June 2004
Cowlitz County Superior Court August 2003 - May 2004
Target July 2003 - May 2004
The Leather Source June 2002 - August 2002
Skills
C, Objective-C, Perl, HTML, iOS, Mac, C#, Linux, UNIX, iOS Development, BASH, Windows, Windows Development, Mac Development, UNIX / Linux Development, DOS, Java, Android, Android Development, Scripting, Programming, PC Repair, Building Computers, Family History Research, Historical Research, Writing, Class A CDL, Tank Vehicle Endorsement, Placarded Hazardous..., Retail Sales, Cashiering, Stocking, Pet Care, FAST / EXPRES Pass, International Driving, Agricultural Labor, GIMP, CGI, Mobile Device Management, LibreOffice, Apache HTTP Server, Troubleshooting..., Double or Triple..., Loan Collections, OS X, JavaScript for...
Education
Missouri Southern State University 2004 — 2008
Bachelor of Arts, English and German
Swift Driving Academy 2012 — 2012
Class A CDL (Commercial Driver License)
Lower Columbia College 2002 — 2004
Associate in Arts, Dean's List
University of Hawaii at Manoa 2001 — 2002
Japanese Language and Computer Science
Kelso High School 1998 — 2001
Latin, Japanese, and Computer Graphics
Vancouver Public Schools July 2013 - Present
Self-employed February 2011 - Present
Precision Estimating, Inc July 2013 - July 2013
Swift Transportation November 2012 - June 2013
PetSmart August 2011 - September 2012
Systems & Services Technologies, Inc. (JPMorganChase Bank / NCO Group) June 2004 - November 2009
Aegis Communications June 2004 - June 2004
Cowlitz County Superior Court August 2003 - May 2004
Target July 2003 - May 2004
The Leather Source June 2002 - August 2002
Skills
C, Objective-C, Perl, HTML, iOS, Mac, C#, Linux, UNIX, iOS Development, BASH, Windows, Windows Development, Mac Development, UNIX / Linux Development, DOS, Java, Android, Android Development, Scripting, Programming, PC Repair, Building Computers, Family History Research, Historical Research, Writing, Class A CDL, Tank Vehicle Endorsement, Placarded Hazardous..., Retail Sales, Cashiering, Stocking, Pet Care, FAST / EXPRES Pass, International Driving, Agricultural Labor, GIMP, CGI, Mobile Device Management, LibreOffice, Apache HTTP Server, Troubleshooting..., Double or Triple..., Loan Collections, OS X, JavaScript for...
Education
Missouri Southern State University 2004 — 2008
Bachelor of Arts, English and German
Swift Driving Academy 2012 — 2012
Class A CDL (Commercial Driver License)
Lower Columbia College 2002 — 2004
Associate in Arts, Dean's List
University of Hawaii at Manoa 2001 — 2002
Japanese Language and Computer Science
Kelso High School 1998 — 2001
Latin, Japanese, and Computer Graphics
Ginny Campbell Ginny Campbell's Aegis Communications Experience August 2010 - March 2012
Job Student Teacher at Midlothian ISD
Industry Cosmetics
Experience
Midlothian ISD January 2013 - Present
Self-employed December 2011 - Present
Aegis Communications August 2010 - March 2012
Don Davis Auto Group November 2007 - February 2010
Skills
Beauty Industry, Cosmetics, Skin Care, Gift Baskets, Bridal Showers, Gifts, Skin Care Products, Home Based Business, Customer Service, Microdermabrasion, PowerPoint, Microsoft Excel, Microsoft Word, Childcare, Lesson Planning, Guided Reading
Education
Texas A&M University-Commerce 2011 — 2013
Bachelor of Education (BEd), Early Childhood Education and Teaching, EC-6
Navarro College 2005 — 2007
Early Childhood Education and Teaching
Midlothian ISD January 2013 - Present
Self-employed December 2011 - Present
Aegis Communications August 2010 - March 2012
Don Davis Auto Group November 2007 - February 2010
Skills
Beauty Industry, Cosmetics, Skin Care, Gift Baskets, Bridal Showers, Gifts, Skin Care Products, Home Based Business, Customer Service, Microdermabrasion, PowerPoint, Microsoft Excel, Microsoft Word, Childcare, Lesson Planning, Guided Reading
Education
Texas A&M University-Commerce 2011 — 2013
Bachelor of Education (BEd), Early Childhood Education and Teaching, EC-6
Navarro College 2005 — 2007
Early Childhood Education and Teaching
Rena Rivera's Aegis Communications Experience May 2012 - June 2013
Job Provider Network Coordinator at AllOne Health
Industry Hospital & Health Care
Experience
AllOne Health July 2013 - July 2014
Aegis Communications May 2012 - June 2013
SUNY Upstate Childcare September 2009 - June 2010
Skills
Microsoft Excel, Customer Retention, Customer Service, Education, Training, Employee Training, Escalation, Travel, Travel Planning, Filing, Microsoft Office, Microsoft Word, Avaya, IEX, Kronos Timekeeping, ADP Payroll, Sabre, Agent Development
Education
Colorado Technical University 2012 — 2015
Bachelor of Applied Science (B.A.Sc.), Human Services, General
Onondaga Community College 2009 — 2011
Associate's degree, Human Services, General
AllOne Health July 2013 - July 2014
Aegis Communications May 2012 - June 2013
SUNY Upstate Childcare September 2009 - June 2010
Skills
Microsoft Excel, Customer Retention, Customer Service, Education, Training, Employee Training, Escalation, Travel, Travel Planning, Filing, Microsoft Office, Microsoft Word, Avaya, IEX, Kronos Timekeeping, ADP Payroll, Sabre, Agent Development
Education
Colorado Technical University 2012 — 2015
Bachelor of Applied Science (B.A.Sc.), Human Services, General
Onondaga Community College 2009 — 2011
Associate's degree, Human Services, General
Mandy Kyle's Aegis Communications Experience November 2009 - Present
Job Operations Manager at Teleperformance
Industry Outsourcing/Offshoring
Experience
Aegis Communications November 2009 - Present
Aegis Communications 2008 - 2010
Skills
Customer Service..., Complaint Handling and..., Performance Management, Sales Management, Training and Continued..., Sales Motivation, Quality Management, Team Leadership, Leadership Development, Team Building, Workforce Management, Coaching, Management, Operations Management, Call Centers, Forecasting, BPO, Quality Assurance, Customer Satisfaction, Training, Employee Relations, Outsourcing, Vendor Management, Contact Centers, Call Center Development, Customer Experience, COPC, Inbound Marketing, Contact Center..., Service Delivery, Offshoring, Transition Management, Team Management, Customer Retention, Leadership, Process Improvement, IEX, Process Excellence
Education
Potomac State College of West Virginia University 1996 — 1998
Associates Degree, English Literature and Public Relations
Elkins High School
Aegis Communications November 2009 - Present
Aegis Communications 2008 - 2010
Skills
Customer Service..., Complaint Handling and..., Performance Management, Sales Management, Training and Continued..., Sales Motivation, Quality Management, Team Leadership, Leadership Development, Team Building, Workforce Management, Coaching, Management, Operations Management, Call Centers, Forecasting, BPO, Quality Assurance, Customer Satisfaction, Training, Employee Relations, Outsourcing, Vendor Management, Contact Centers, Call Center Development, Customer Experience, COPC, Inbound Marketing, Contact Center..., Service Delivery, Offshoring, Transition Management, Team Management, Customer Retention, Leadership, Process Improvement, IEX, Process Excellence
Education
Potomac State College of West Virginia University 1996 — 1998
Associates Degree, English Literature and Public Relations
Elkins High School
Moneaya Coleman Moneaya Coleman's Aegis Communications Experience December 2005 - August 2010
Job Finance Manager at G&G Car Dealer
Industry Outsourcing/Offshoring
Experience
G&G Car Dealer August 2012 - Present
Progressive Financial January 2009 - August 2010
Aegis Communications December 2005 - August 2010
Skills
Microsoft Office, Microsoft Excel, Avaya, Customer Service, Clerical Skills, Team Leadership, Team Building, Team Management, Multi Tasking, QuickBooks, Tax Preparation
Education
Georgia Gwinnett College 2012 — 2014
BAS, Accounting
Monroe College 2008 — 2010
Associate of Arts and Sciences (AAS), Accounting
G&G Car Dealer August 2012 - Present
Progressive Financial January 2009 - August 2010
Aegis Communications December 2005 - August 2010
Skills
Microsoft Office, Microsoft Excel, Avaya, Customer Service, Clerical Skills, Team Leadership, Team Building, Team Management, Multi Tasking, QuickBooks, Tax Preparation
Education
Georgia Gwinnett College 2012 — 2014
BAS, Accounting
Monroe College 2008 — 2010
Associate of Arts and Sciences (AAS), Accounting
Melissa Thee Melissa Thee's Aegis Communications Experience 2003 - 2003
Job IT Functional Deployment Technician
Industry Computer Networking
Experience
Set and Service Resources June 2014 - Present
Bradken October 2011 - January 2013
Bradken 2011 - 2012
Rolling Hills Auto Plaza 2006 - 2006
Aegis Communications 2003 - 2003
US Army July 1996 - August 2001
YMCA of St. Joseph, MO May 1993 - June 1995
Skills
Customer Service, Microsoft Office, Social Media Marketing, Sales Presentations, Cold Calling, Travel Planning, Training, Leadership, Executive..., First Responder, Computer Network..., Healthcare Information..., Military Experience, Purchasing, Team Building, Historic Preservation, Photo Restoration, Concierge Services, Company Brochures, Process Improvement, Microsoft Excel, Account Management, Firefighter I & II, Private Investigations, Strategic Planning, Outlook, Analysis, Marketing, Experience working with..., Negotiation, Sales, Social Networking, Police Training, FEMA Elevation..., Public Speaking, Loyal, New Business Development, Legal Secretary, Murals, Microsoft Word
Education
Missouri Western State University 2006 — 2011
Certificate, Homeland Security, Law Enforcement, Firefighting and Related Protective Services
Highland Community College 1995 — 1996
Associate of Science (A.S.), Business Administration and Management, General
North Central University 1991 — 1993
BA, Communications
Saint Joseph Christian School 1988 — 1991
High School Diploma, General Studies
Lafayette High School 1987 — 1988
Associate of Arts and Sciences (AAS), General Studies
Set and Service Resources June 2014 - Present
Bradken October 2011 - January 2013
Bradken 2011 - 2012
Rolling Hills Auto Plaza 2006 - 2006
Aegis Communications 2003 - 2003
US Army July 1996 - August 2001
YMCA of St. Joseph, MO May 1993 - June 1995
Skills
Customer Service, Microsoft Office, Social Media Marketing, Sales Presentations, Cold Calling, Travel Planning, Training, Leadership, Executive..., First Responder, Computer Network..., Healthcare Information..., Military Experience, Purchasing, Team Building, Historic Preservation, Photo Restoration, Concierge Services, Company Brochures, Process Improvement, Microsoft Excel, Account Management, Firefighter I & II, Private Investigations, Strategic Planning, Outlook, Analysis, Marketing, Experience working with..., Negotiation, Sales, Social Networking, Police Training, FEMA Elevation..., Public Speaking, Loyal, New Business Development, Legal Secretary, Murals, Microsoft Word
Education
Missouri Western State University 2006 — 2011
Certificate, Homeland Security, Law Enforcement, Firefighting and Related Protective Services
Highland Community College 1995 — 1996
Associate of Science (A.S.), Business Administration and Management, General
North Central University 1991 — 1993
BA, Communications
Saint Joseph Christian School 1988 — 1991
High School Diploma, General Studies
Lafayette High School 1987 — 1988
Associate of Arts and Sciences (AAS), General Studies
Peter Bloom Peter Bloom's Aegis Communications Experience 2011 - Present
Job Customer Experience
Industry Consumer Services
Experience
Aegis Communications 2011 - Present
COPC 1996 - 2011
University at Buffalo 1995 - 1996
Stackpole International 1990 - 1995
Mercer Management Consulting 1980 - 1990
Skills
Strategic Planning, Start-ups, New Business Development, Management Consulting, Business Strategy, Marketing Strategy, Leadership Development, Operations Management
Education
Harvard Business School 1978 — 1980
Master of Business Administration (MBA)
University of Massachusetts, Amherst 1974 — 1978
Bachelor's degree, Political Science and Economics
Aegis Communications 2011 - Present
COPC 1996 - 2011
University at Buffalo 1995 - 1996
Stackpole International 1990 - 1995
Mercer Management Consulting 1980 - 1990
Skills
Strategic Planning, Start-ups, New Business Development, Management Consulting, Business Strategy, Marketing Strategy, Leadership Development, Operations Management
Education
Harvard Business School 1978 — 1980
Master of Business Administration (MBA)
University of Massachusetts, Amherst 1974 — 1978
Bachelor's degree, Political Science and Economics
Ann-Marie Lauritsen-Lisi Ann-Marie Lauritsen-Lisi's Aegis Communications Experience March 2010 - April 2010
Job Document Control Representative
Industry Financial Services
Experience
inSync Staffing August 2014 - Present
Working From Home December 2013 - September 2014
Cunningham Lindsey January 2012 - November 2013
ELIGIBILITY CONSULTANTS, INC October 2011 - November 2011
MetLife Home Loans September 2010 - September 2010
Insurance Overload Staffing April 2010 - September 2010
Dearborn National April 2010 - June 2010
Aegis Communications March 2010 - April 2010
AMERICAN HABILITATION SERVICES June 2009 - July 2009
Travelers November 1997 - November 2008
Skills
Microsoft Office, Medisoft, Medical Terminology, CPT, Scheduling, Medical Billing, HIPAA, Data Entry, HCPCS, ICD-9, Medical Coding, Medical Records, Insurance Verification, Appointment Scheduling, Health Information..., Insurance, Process Scheduler, Leadership, Team Building, Customer Service, Microsoft Excel
Education
Everest College 2011 — 2011
Diploma, Medial Ins. Billing/Coding, 4
PCI Health Training Center 2009 — 2009
Diploma, Medical Office Assistant
inSync Staffing August 2014 - Present
Working From Home December 2013 - September 2014
Cunningham Lindsey January 2012 - November 2013
ELIGIBILITY CONSULTANTS, INC October 2011 - November 2011
MetLife Home Loans September 2010 - September 2010
Insurance Overload Staffing April 2010 - September 2010
Dearborn National April 2010 - June 2010
Aegis Communications March 2010 - April 2010
AMERICAN HABILITATION SERVICES June 2009 - July 2009
Travelers November 1997 - November 2008
Skills
Microsoft Office, Medisoft, Medical Terminology, CPT, Scheduling, Medical Billing, HIPAA, Data Entry, HCPCS, ICD-9, Medical Coding, Medical Records, Insurance Verification, Appointment Scheduling, Health Information..., Insurance, Process Scheduler, Leadership, Team Building, Customer Service, Microsoft Excel
Education
Everest College 2011 — 2011
Diploma, Medial Ins. Billing/Coding, 4
PCI Health Training Center 2009 — 2009
Diploma, Medical Office Assistant
Donnie Epps Donnie Epps's Aegis Communications Experience October 2009 - December 2010
Job Hello
Industry Banking
Experience
Bank of America October 2014 - Present
Bank of America September 2010 - Present
Bank of America September 2010 - October 2014
Aegis Communications October 2009 - December 2010
Aegis Communications October 2009 - December 2010
JC Penny’s August 2004 - January 2008
JC Penny’s August 2004 - January 2008
Skills
Banking, Loans, Credit, Credit Analysis, Commercial Banking, Retail Banking
Education
Millsaps College 2005 — 2009
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
Millsaps College
Bachelor of Business Administration Degree
Bank of America October 2014 - Present
Bank of America September 2010 - Present
Bank of America September 2010 - October 2014
Aegis Communications October 2009 - December 2010
Aegis Communications October 2009 - December 2010
JC Penny’s August 2004 - January 2008
JC Penny’s August 2004 - January 2008
Skills
Banking, Loans, Credit, Credit Analysis, Commercial Banking, Retail Banking
Education
Millsaps College 2005 — 2009
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
Millsaps College
Bachelor of Business Administration Degree
Gary Okeson Gary Okeson's Aegis Communications Experience 1997 - 2000
Job Client Manager | Project Manager | Drives Efficiency | Reduces Costs | Develops Employees | Wows Customers
Industry Telecommunications
Experience
Verizon Wireless 2012 - Present
Verizon Wireless 2008 - 2012
Verizon Wireless 2003 - 2008
Verizon 2000 - 2003
Aegis Communications 1997 - 2000
Dial America Marketing 1991 - 1997
Eastern Airlines, Inc. 1978 - 1991
Skills
M2M, CDMA, Cellular Communications, Wireless, EVDO, Direct Sales, Quotas, Wireless Broadband, 3G, T1, Mobile Technology, UMTS, Mobile Communications, WiMAX, CDMA2000, GSM, Customer Service, Sales, Training
Education
Rutgers University-New Brunswick
Bachelor of Arts
Verizon Wireless 2012 - Present
Verizon Wireless 2008 - 2012
Verizon Wireless 2003 - 2008
Verizon 2000 - 2003
Aegis Communications 1997 - 2000
Dial America Marketing 1991 - 1997
Eastern Airlines, Inc. 1978 - 1991
Skills
M2M, CDMA, Cellular Communications, Wireless, EVDO, Direct Sales, Quotas, Wireless Broadband, 3G, T1, Mobile Technology, UMTS, Mobile Communications, WiMAX, CDMA2000, GSM, Customer Service, Sales, Training
Education
Rutgers University-New Brunswick
Bachelor of Arts
Nigel Cooney Nigel Cooney's Aegis Communications Experience August 2010 - November 2012
Job IT Service Desk Specialist at CRC Health Group
Industry Outsourcing/Offshoring
Experience
CRC Health Group December 2014 - Present
ManTech June 2013 - March 2014
Aegis Communications August 2010 - November 2012
Southwest Systems Engineering Corporation April 2004 - November 2009
Skills
Customer Service, Computer Hardware, Contact Centers, Service Delivery, Customer Satisfaction, Technical Support, Troubleshooting, Call Centers, Networking, Information Security, Information Technology, Windows 7, Help Desk Support, Training, Software Installation, Security Clearance, Public Speaking, System Administration
Education
ITT Technical Institute-Tucson 2014 — 2016
Bachelor of Applied Science (B.A.Sc.), Computer Networking and Cybersecurity
Cochise College, Sierra Vista, AZ 2010 — 2014
Computer Information Systems, Computer and Information Systems Security/Information Assurance
CRC Health Group December 2014 - Present
ManTech June 2013 - March 2014
Aegis Communications August 2010 - November 2012
Southwest Systems Engineering Corporation April 2004 - November 2009
Skills
Customer Service, Computer Hardware, Contact Centers, Service Delivery, Customer Satisfaction, Technical Support, Troubleshooting, Call Centers, Networking, Information Security, Information Technology, Windows 7, Help Desk Support, Training, Software Installation, Security Clearance, Public Speaking, System Administration
Education
ITT Technical Institute-Tucson 2014 — 2016
Bachelor of Applied Science (B.A.Sc.), Computer Networking and Cybersecurity
Cochise College, Sierra Vista, AZ 2010 — 2014
Computer Information Systems, Computer and Information Systems Security/Information Assurance
Zachary Stansberry Zachary Stansberry's Aegis Communications Experience December 2007 - July 2008
Job Aspirations of working an administrative/managerial position within the Veterinary Medicine field.
Industry Veterinary
Experience
Cheat Lake Animal Hospital June 2012 - Present
NCWV Veterinary Emergency Clinic December 2010 - June 2012
TeleTech July 2008 - May 2009
Aegis Communications December 2007 - July 2008
BFS Foods April 2006 - February 2007
Skills
Microsoft Office, Data Entry, Management, Customer Service, Office Management, Soft Skills, Technical Skills, Highly personable, PowerPoint, Sales, Training, Communication, Customer Satisfaction, Team Management, Leadership
Education
Pierpont Community and Technical College 2009 — 2012
Associate of Science (A.S.), Office Management/Administration
Cheat Lake Animal Hospital June 2012 - Present
NCWV Veterinary Emergency Clinic December 2010 - June 2012
TeleTech July 2008 - May 2009
Aegis Communications December 2007 - July 2008
BFS Foods April 2006 - February 2007
Skills
Microsoft Office, Data Entry, Management, Customer Service, Office Management, Soft Skills, Technical Skills, Highly personable, PowerPoint, Sales, Training, Communication, Customer Satisfaction, Team Management, Leadership
Education
Pierpont Community and Technical College 2009 — 2012
Associate of Science (A.S.), Office Management/Administration
Amy Ashley's Aegis Communications Experience August 2001 - June 2002
Job Director of Administration at Miller Consulting Group
Industry Design
Experience
Miller Consulting Group December 2012 - Present
Chrysler Group LLC January 2012 - August 2012
Osram Sylvania September 2008 - July 2011
Building Blocks in Education September 2006 - April 2008
QEK August 2007 - March 2008
University of Phoenix December 2006 - June 2007
State of Indiana August 2005 - August 2006
ADT June 2002 - August 2004
Aegis Communications August 2001 - June 2002
McDonald's Corporation February 1998 - September 2001
Skills
Data Analysis, Data Entry, Customer Service, Project Management, Financial Reporting, Confidentiality, Problem Solving, Process Improvement, Time Management, Human Resources, Budget Monitoring, Invoicing, Payroll, Account Management, Accounts Payable, Accounts Receivable, SAP, Salesforce.com, CRM, QuickBooks, SharePoint, HR Policies, Microsoft Office, Microsoft Excel, Microsoft Word, Supervisory Skills, Communication Skills, Account Reconciliation, Employee Benefits, Bookkeeping, Compliance, Organization, Office Management, Order Management, Leadership, Manufacturing, Interviews, Accounting
Education
Indiana Wesleyan University 2008 — 2010
Master of Science (MS), Management
Indiana University Kokomo 2003 — 2007
BGS, Social and Behavioral Sciences
North Platte
College/University Preparatory and Advanced High School/Secondary Diploma Program
Miller Consulting Group December 2012 - Present
Chrysler Group LLC January 2012 - August 2012
Osram Sylvania September 2008 - July 2011
Building Blocks in Education September 2006 - April 2008
QEK August 2007 - March 2008
University of Phoenix December 2006 - June 2007
State of Indiana August 2005 - August 2006
ADT June 2002 - August 2004
Aegis Communications August 2001 - June 2002
McDonald's Corporation February 1998 - September 2001
Skills
Data Analysis, Data Entry, Customer Service, Project Management, Financial Reporting, Confidentiality, Problem Solving, Process Improvement, Time Management, Human Resources, Budget Monitoring, Invoicing, Payroll, Account Management, Accounts Payable, Accounts Receivable, SAP, Salesforce.com, CRM, QuickBooks, SharePoint, HR Policies, Microsoft Office, Microsoft Excel, Microsoft Word, Supervisory Skills, Communication Skills, Account Reconciliation, Employee Benefits, Bookkeeping, Compliance, Organization, Office Management, Order Management, Leadership, Manufacturing, Interviews, Accounting
Education
Indiana Wesleyan University 2008 — 2010
Master of Science (MS), Management
Indiana University Kokomo 2003 — 2007
BGS, Social and Behavioral Sciences
North Platte
College/University Preparatory and Advanced High School/Secondary Diploma Program
Joy Dinkins Joy Dinkins's Aegis Communications Experience March 1999 - January 2000
Job Student at Strayer UniversityGeorgia
Industry Telecommunications
Experience
Aegis Communications March 1999 - January 2000
MCI Corporation January 1997 - June 1998
Skills
Telecommunications, Customer Service, Microsoft Office, Medical Terminology, Medical Devices, Medical Education
Education
Strayer University-Georgia 2013 — 2016
Advanced Career Training 2005 — 2006
Medical Assistant
Aegis Communications March 1999 - January 2000
MCI Corporation January 1997 - June 1998
Skills
Telecommunications, Customer Service, Microsoft Office, Medical Terminology, Medical Devices, Medical Education
Education
Strayer University-Georgia 2013 — 2016
Advanced Career Training 2005 — 2006
Medical Assistant
Shane Gaddy Shane Gaddy's Aegis Communications Experience July 2013 - January 2014
Job Sales Representative
Industry Retail
Experience
TFB Enterprises Inc (Sears Hometown Store) April 2015 - Present
DCCCA September 2014 - March 2015
Hardee's August 2014 - October 2014
Sears, Roebuck and Co. May 2014 - August 2014
APAC Customer Services February 2014 - June 2014
Aegis Communications July 2013 - January 2014
Teletech July 2012 - July 2013
T-Mobile March 2008 - December 2010
American Media Investments Inc February 2002 - March 2008
Skills
Cellular Communications, GSM, Customer Service, Mobile Devices, Customer Experience, Wireless, Telecommunications, Technical Support
Education
Ozark Christian College 1998 — 1999
N/A, Radio Broadcasting
Pittsburg High School 1994 — 1998
Diploma, General Studies
TFB Enterprises Inc (Sears Hometown Store) April 2015 - Present
DCCCA September 2014 - March 2015
Hardee's August 2014 - October 2014
Sears, Roebuck and Co. May 2014 - August 2014
APAC Customer Services February 2014 - June 2014
Aegis Communications July 2013 - January 2014
Teletech July 2012 - July 2013
T-Mobile March 2008 - December 2010
American Media Investments Inc February 2002 - March 2008
Skills
Cellular Communications, GSM, Customer Service, Mobile Devices, Customer Experience, Wireless, Telecommunications, Technical Support
Education
Ozark Christian College 1998 — 1999
N/A, Radio Broadcasting
Pittsburg High School 1994 — 1998
Diploma, General Studies
Abed Pierre's Aegis Communications Experience August 2011 - February 2012
Job President
Industry Hospital & Health Care
Experience
QVC August 2012 - Present
Aegis communications August 2011 - February 2012
Bubble car wash June 2011 - August 2011
Ceeco October 2010 - November 2010
Skills
Information Technology, Computer Information..., Customer Service, Matlab, Microsoft Office, C, C++, Microsoft Excel, Microsoft Word, PowerPoint, Electronics, Teamwork, AutoCAD, Java, Windows
Education
Indian River State College 2014 — 2015
Bachelor’s Degree, Health/Health Care Administration/Management
Indian River Community College 2010 — 2013
Computer information systems, Computer Science, 2.16
QVC August 2012 - Present
Aegis communications August 2011 - February 2012
Bubble car wash June 2011 - August 2011
Ceeco October 2010 - November 2010
Skills
Information Technology, Computer Information..., Customer Service, Matlab, Microsoft Office, C, C++, Microsoft Excel, Microsoft Word, PowerPoint, Electronics, Teamwork, AutoCAD, Java, Windows
Education
Indian River State College 2014 — 2015
Bachelor’s Degree, Health/Health Care Administration/Management
Indian River Community College 2010 — 2013
Computer information systems, Computer Science, 2.16
Joseph Hollinger's Aegis Communications Experience March 2002 - December 2003
Job Whirlpool Sales Representative at MarketStar
Industry Marketing and Advertising
Experience
MarketStar June 2008 - Present
Sears Holdings Corporation April 2004 - June 2008
Aegis Communications March 2002 - December 2003
Aegis Communications November 2001 - March 2002
Skills
Sales, Cold Calling, Direct Sales, Sales Operations, Customer Satisfaction
Education
Indiana University Bloomington 1997 — 2001
BS, Kinesiology
MarketStar June 2008 - Present
Sears Holdings Corporation April 2004 - June 2008
Aegis Communications March 2002 - December 2003
Aegis Communications November 2001 - March 2002
Skills
Sales, Cold Calling, Direct Sales, Sales Operations, Customer Satisfaction
Education
Indiana University Bloomington 1997 — 2001
BS, Kinesiology
Tisha Walker's Aegis Communications Experience July 2009 - October 2011
Job SENIOR NATIONAL CLOSER
Industry Real Estate
Experience
Corporate Settlement Solutions May 2012 - Present
Old Republic Title October 2011 - April 2012
Aegis Communications July 2009 - October 2011
Title Security Agency January 2007 - July 2009
Fidelity National Title November 2004 - January 2007
Chicago Title Insurance Company March 2002 - October 2004
Central Title of Ravenna November 2000 - March 2002
Harper Realty & Development January 1996 - October 2000
Skills
Real Estate, Management, Title and Escrow, Supervisory Experience, Administrative..., Marketing, REO, 1031 Exchanges, Escrow, HUD, Mortgage Lending, Title Insurance, Foreclosures, Short Sales, Sellers, Closings
Education
Land Title Institute 2002 — 2002
TITLE/ESCROW UNDERWRITING LICENSE, TITLE & ESCROW
Polk Community College
REAL ESTATE AGENT, Real Estate
Corporate Settlement Solutions May 2012 - Present
Old Republic Title October 2011 - April 2012
Aegis Communications July 2009 - October 2011
Title Security Agency January 2007 - July 2009
Fidelity National Title November 2004 - January 2007
Chicago Title Insurance Company March 2002 - October 2004
Central Title of Ravenna November 2000 - March 2002
Harper Realty & Development January 1996 - October 2000
Skills
Real Estate, Management, Title and Escrow, Supervisory Experience, Administrative..., Marketing, REO, 1031 Exchanges, Escrow, HUD, Mortgage Lending, Title Insurance, Foreclosures, Short Sales, Sellers, Closings
Education
Land Title Institute 2002 — 2002
TITLE/ESCROW UNDERWRITING LICENSE, TITLE & ESCROW
Polk Community College
REAL ESTATE AGENT, Real Estate
Jawanza Johnson Jawanza Johnson's Aegis Communications Experience May 2014 - Present
Job Student at ITT Technical Institute Waco, Tx
Industry Legal Services
Experience
AEGIS Communications May 2014 - Present
Scott & White Healthcare January 2009 - February 2011
U.S. Army 2000 - 2005
Skills
Blogging, System Administration, Medical Records, Social Media, Creative Writing, Event Management, Customer Service, Public Speaking, Medical Transcription, Medical Terminology, Leadership, Advertising
Education
ITT Technical Institute-Waco 2011 — 2012
Associates of Applied Science, Paralegal Studies
Tarleton State University 2008 — 2009
Bachelor of Science, Criminal Justice
Plano East Senior High School 1988 — 1990
High School Diploma, General Education
Plano Senior High School
AEGIS Communications May 2014 - Present
Scott & White Healthcare January 2009 - February 2011
U.S. Army 2000 - 2005
Skills
Blogging, System Administration, Medical Records, Social Media, Creative Writing, Event Management, Customer Service, Public Speaking, Medical Transcription, Medical Terminology, Leadership, Advertising
Education
ITT Technical Institute-Waco 2011 — 2012
Associates of Applied Science, Paralegal Studies
Tarleton State University 2008 — 2009
Bachelor of Science, Criminal Justice
Plano East Senior High School 1988 — 1990
High School Diploma, General Education
Plano Senior High School
Beatrice Dikete Beatrice Dikete's Aegis Communications Experience 2011 - 2012
Job License Sales Agent at AEGIS Insurance Services
Industry Outsourcing/Offshoring
Experience
Women Breast Center February 2012 - Present
AEGIS Insurance Services August 2011 - Present
Aegis Communications 2011 - 2012
Marriott Hotel May 2009 - August 2011
Hertz September 2001 - October 2007
Telecel Cellular company February 1998 - January 2000
Bralima Company July 1986 - May 1996
Skills
Typing, Filing, Call Center, Customer Service, Licensed Life & Health..., Medical Coding, Executive...
Education
Tarrant County College 2010 — 2011
Certificate of Completion, Medical Terminology, ICD-9 CM, Advance Coding
Mont Amba Institute
High School Diploma
Tarrant County College
Texas Department of Insurance
Women Breast Center February 2012 - Present
AEGIS Insurance Services August 2011 - Present
Aegis Communications 2011 - 2012
Marriott Hotel May 2009 - August 2011
Hertz September 2001 - October 2007
Telecel Cellular company February 1998 - January 2000
Bralima Company July 1986 - May 1996
Skills
Typing, Filing, Call Center, Customer Service, Licensed Life & Health..., Medical Coding, Executive...
Education
Tarrant County College 2010 — 2011
Certificate of Completion, Medical Terminology, ICD-9 CM, Advance Coding
Mont Amba Institute
High School Diploma
Tarrant County College
Texas Department of Insurance
Lisa Pettway Lisa Pettway's Aegis Communications Experience 2011 - 2011
Job Call Center Customer Service Representative
Industry Telecommunications
Experience
Marshalls August 2011 - September 2011
Aegis Communications 2011 - 2011
Skills
Computer Hardware, Internet, Communications Strategy, Psychology, Sociology, Accounting, Food Service, Cashiering
Education
Pitt Community College 2008 — 2010
Psychology
South Central High School
Marshalls August 2011 - September 2011
Aegis Communications 2011 - 2011
Skills
Computer Hardware, Internet, Communications Strategy, Psychology, Sociology, Accounting, Food Service, Cashiering
Education
Pitt Community College 2008 — 2010
Psychology
South Central High School
Ray Hodges Financial Group, IAR Ray Hodges Financial Group, IAR's Aegis Communications Experience 2007 - 2008
Job FINANCIAL ADVISOR FOR INDIVIDUAL AND COMPANY RETIREMENT PLANS; FEE TRANSPARENCY, REP FOR 3(38) FIDUCIARY/INVESTMENT MGR
Industry Financial Services
Experience
Ray Hodges Financial Group October 2007 - Present
Accenture 2010 - 2012
Aegis Communications 2007 - 2008
IBM 1991 - 2005
Skills
Public Speaking, Strategic Planning, Project Management, Business Analysis, Marketing, Financial Analysis, Budgets, Insurance, Customer Service, Banking, Management Consulting, Microsoft Excel, Team Building, Process Improvement, Finance, Program Management, Time Management, Leadership, Coaching, Strategy, Training, Employee Benefits, Small Business, Business Development
Education
Southern Methodist University 2000 — 2002
MBA, Business
University of Missouri-Columbia 1985 — 1991
Bachelor of Science, Computer Science
Ray Hodges Financial Group October 2007 - Present
Accenture 2010 - 2012
Aegis Communications 2007 - 2008
IBM 1991 - 2005
Skills
Public Speaking, Strategic Planning, Project Management, Business Analysis, Marketing, Financial Analysis, Budgets, Insurance, Customer Service, Banking, Management Consulting, Microsoft Excel, Team Building, Process Improvement, Finance, Program Management, Time Management, Leadership, Coaching, Strategy, Training, Employee Benefits, Small Business, Business Development
Education
Southern Methodist University 2000 — 2002
MBA, Business
University of Missouri-Columbia 1985 — 1991
Bachelor of Science, Computer Science
Scottie Everett's Aegis Communications Experience October 2005 - March 2007
Job Asking for Assistance
Industry Computer Hardware
Experience
Video Game Interest Asking for AssistanceNoneJanuary 2015 - Present
Temporary Unemployed February 2014 - Present
Charley's Grilled Subs October 2012 - February 2014
Cochise College November 2008 - January 2012
Aegis Communications October 2005 - March 2007
Walmart May 2003 - September 2005
U.S. Army Multiple Locations July 1992 - March 2002
Skills
Microsoft Office, Troubleshooting, PowerPoint, Research, Customer Service, Microsoft Word, Windows 7, Security Clearance, Information Assurance, Quality Control, Critical Thinking, Reading Comprehension, Systems Analysis, Time Management, Training, Telecommunications, Security, Access
Education
Currently attending Cochise College 2008 — 2013
Associate of Applied Science, Computer Information Systems, 2.4
Pima Community College 2002 — 2002
Microsoft Office, CCNA, Completed Training but not testing
Video Game Interest Asking for AssistanceNoneJanuary 2015 - Present
Temporary Unemployed February 2014 - Present
Charley's Grilled Subs October 2012 - February 2014
Cochise College November 2008 - January 2012
Aegis Communications October 2005 - March 2007
Walmart May 2003 - September 2005
U.S. Army Multiple Locations July 1992 - March 2002
Skills
Microsoft Office, Troubleshooting, PowerPoint, Research, Customer Service, Microsoft Word, Windows 7, Security Clearance, Information Assurance, Quality Control, Critical Thinking, Reading Comprehension, Systems Analysis, Time Management, Training, Telecommunications, Security, Access
Education
Currently attending Cochise College 2008 — 2013
Associate of Applied Science, Computer Information Systems, 2.4
Pima Community College 2002 — 2002
Microsoft Office, CCNA, Completed Training but not testing
Andrew Garber Andrew Garber's Aegis Communications Experience February 2002 - February 2004
Job Billing Systems/Collections Specialist at Hamilton Center, Inc.
Industry Hospital & Health Care
Experience
Hamilton Center, Inc. July 2004 - Present
Aegis Communications February 2002 - February 2004
US Army August 1997 - September 2000
Skills
Microsoft Office 2007, Microsoft Office Xp, Medical Billing, Collections, Accounts Receivable, Billing Systems, PowerPoint, Outlook, Microsoft Word, 10 Key, Access, Microsoft Office, Customer Satisfaction, Management, Customer Service, Training
Education
Indiana State University 2011 — 2015
BS, Information Technology
Ivy Tech Community College 2001 — 2003
Associate's of Applied Science, Computer Networking
Hamilton Center, Inc. July 2004 - Present
Aegis Communications February 2002 - February 2004
US Army August 1997 - September 2000
Skills
Microsoft Office 2007, Microsoft Office Xp, Medical Billing, Collections, Accounts Receivable, Billing Systems, PowerPoint, Outlook, Microsoft Word, 10 Key, Access, Microsoft Office, Customer Satisfaction, Management, Customer Service, Training
Education
Indiana State University 2011 — 2015
BS, Information Technology
Ivy Tech Community College 2001 — 2003
Associate's of Applied Science, Computer Networking
Becky Browning Becky Browning's Aegis Communications Experience May 1999 - April 2000
Job Vice President at Citi
Industry Financial Services
Experience
Citi July 2011 - Present
Citi September 2005 - July 2011
Citi March 2004 - September 2005
Citi February 2002 - March 2004
Citi April 2000 - February 2002
Aegis Communications May 1999 - April 2000
Skills
BPO, Outsourcing, Strategic Planning, Vendor Relations, Contract Negotiation, Workforce Management, Customer Satisfaction, Risk Management
Education
University of Phoenix 2009 — 2011
B.S., Business Administration, Information Technology
Missouri Western State University 1997 — 2002
Business Administration and Management, General
Maysille High School
Citi July 2011 - Present
Citi September 2005 - July 2011
Citi March 2004 - September 2005
Citi February 2002 - March 2004
Citi April 2000 - February 2002
Aegis Communications May 1999 - April 2000
Skills
BPO, Outsourcing, Strategic Planning, Vendor Relations, Contract Negotiation, Workforce Management, Customer Satisfaction, Risk Management
Education
University of Phoenix 2009 — 2011
B.S., Business Administration, Information Technology
Missouri Western State University 1997 — 2002
Business Administration and Management, General
Maysille High School
Elsa Reya Walker Elsa Reya Walker's Aegis Communications Experience May 2006 - August 2006
Job Creative Life & Peer Coach at Metta Lifeworks
Industry Consumer Services
Experience
Metta Lifeworks November 2010 - Present
Edgewood Creative Life School November 2010 - Present
Missouri Girls Town September 2006 - October 2010
Aegis Communications May 2006 - August 2006
La Petite Academy October 2005 - April 2006
We Create Fun May 2005 - July 2005
San Diego Job Corps December 2003 - July 2005
Skills
Public Speaking, Teaching, Curriculum Design, Curriculum Development, Research, Staff Development, Higher Education, Educational Technology, Classroom, Classroom Management, Child Development
Education
SiATech 2004 — 2005
Fort Scott Community College 2001 — 2002
Metta Lifeworks November 2010 - Present
Edgewood Creative Life School November 2010 - Present
Missouri Girls Town September 2006 - October 2010
Aegis Communications May 2006 - August 2006
La Petite Academy October 2005 - April 2006
We Create Fun May 2005 - July 2005
San Diego Job Corps December 2003 - July 2005
Skills
Public Speaking, Teaching, Curriculum Design, Curriculum Development, Research, Staff Development, Higher Education, Educational Technology, Classroom, Classroom Management, Child Development
Education
SiATech 2004 — 2005
Fort Scott Community College 2001 — 2002
Melanie Basso Melanie Basso's Aegis Communications Experience September 2012 - May 2014
Job QA Supervisor at Dane Street
Industry Consumer Services
Experience
Dane Street July 2015 - Present
Dane Street January 2015 - July 2015
Dane Street September 2014 - January 2015
Dane Street May 2014 - September 2014
Aegis Communications September 2012 - May 2014
Computer Fix of South Florida,Inc. March 2012 - August 2012
Skills
typing (65 wpm), Customer Service, Microsoft Office, Customer Experience, Customer Support, Customer Satisfaction, Microsoft Word, Microsoft Excel, Internet, Invoicing, Organization, PowerPoint, Proofreading, Research, Windows, Compliance, HIPAA, Employee Training, Call Centers, Access, Team Leadership, Windows 7, Microsoft Office 2003, Internet Explorer, Windows Vista, Windows XP Pro
Education
Indian River State College 2011 — 2016
Associate of Science (A.S.), Information Technology
Indian River Community College 2010 — 2015
Associate of Science (AS), Computer Information Technology, C
Dane Street July 2015 - Present
Dane Street January 2015 - July 2015
Dane Street September 2014 - January 2015
Dane Street May 2014 - September 2014
Aegis Communications September 2012 - May 2014
Computer Fix of South Florida,Inc. March 2012 - August 2012
Skills
typing (65 wpm), Customer Service, Microsoft Office, Customer Experience, Customer Support, Customer Satisfaction, Microsoft Word, Microsoft Excel, Internet, Invoicing, Organization, PowerPoint, Proofreading, Research, Windows, Compliance, HIPAA, Employee Training, Call Centers, Access, Team Leadership, Windows 7, Microsoft Office 2003, Internet Explorer, Windows Vista, Windows XP Pro
Education
Indian River State College 2011 — 2016
Associate of Science (A.S.), Information Technology
Indian River Community College 2010 — 2015
Associate of Science (AS), Computer Information Technology, C
Adam Gasso Adam Gasso's Aegis Communications Experience September 2013 - July 2014
Job EPAS//CEFS Representative at UBS
Industry Education Management
Experience
UBS October 2014 - April 2015
Aegis Communications September 2013 - July 2014
Harvest English Institute December 2012 - April 2013
Davis Designs September 2007 - September 2008
CoverAll Cleaning Concepts, NA September 2006 - August 2007
Office Depot November 2001 - July 2006
World Wide Concessions, Inc. January 2001 - November 2001
Office Depot September 1994 - January 2001
Skills
Tutoring, Language Teaching, ESL, Teaching, Teaching English as a..., Business English, Teaching Adults, Editing, Teacher Training, Grammar, English grammar, Public Speaking, TESOL, Adult Education, Classroom, Lesson Planning, Educational Technology, Spanish, Curriculum Development, Curriculum Design, Sales Support Tools, Office Administration, Time Management, Customer Service, Long-term Customer..., Mentoring, Motivation, Staff Management, Staff Supervision, Report Writing, Filing, Government Procurement, Compliance, government compliance, Bid Preparation, Brazilian Portuguese, Bartending, Cooking, Baking, Fax, Healthcare, Insurance, Financial Services, Customer Relations, Hippa, Microsoft Office
Education
WorkShops & Seminars 2001 — 2006
Professional, Compurter Applications and Updates
Ocean County College 1981 — 1984
Associate's degree, Fine and Studio Arts with Theatre and History (World and Art)
Toms River High School East 1979 — 1981
Diploma, Business
Toms River High School North 1977 — 1979
Diploma, Business
UBS October 2014 - April 2015
Aegis Communications September 2013 - July 2014
Harvest English Institute December 2012 - April 2013
Davis Designs September 2007 - September 2008
CoverAll Cleaning Concepts, NA September 2006 - August 2007
Office Depot November 2001 - July 2006
World Wide Concessions, Inc. January 2001 - November 2001
Office Depot September 1994 - January 2001
Skills
Tutoring, Language Teaching, ESL, Teaching, Teaching English as a..., Business English, Teaching Adults, Editing, Teacher Training, Grammar, English grammar, Public Speaking, TESOL, Adult Education, Classroom, Lesson Planning, Educational Technology, Spanish, Curriculum Development, Curriculum Design, Sales Support Tools, Office Administration, Time Management, Customer Service, Long-term Customer..., Mentoring, Motivation, Staff Management, Staff Supervision, Report Writing, Filing, Government Procurement, Compliance, government compliance, Bid Preparation, Brazilian Portuguese, Bartending, Cooking, Baking, Fax, Healthcare, Insurance, Financial Services, Customer Relations, Hippa, Microsoft Office
Education
WorkShops & Seminars 2001 — 2006
Professional, Compurter Applications and Updates
Ocean County College 1981 — 1984
Associate's degree, Fine and Studio Arts with Theatre and History (World and Art)
Toms River High School East 1979 — 1981
Diploma, Business
Toms River High School North 1977 — 1979
Diploma, Business
Lee Herd Lee Herd's Aegis Communications Experience August 2010 - January 2011
Job Medicare at Armor Insurance Services
Industry Insurance
Experience
Boomer Benefits June 2015 - Present
Armor Insurance Services September 2012 - June 2015
Empower Brokerage February 2012 - July 2012
Wellcare of Texas September 2011 - January 2012
Aegis Communications August 2010 - January 2011
Skills
Customer Service, Sales, Sales Management, Sales Operations, Real Estate, Call Centers, Field Operations, Retail, Retail Category..., Health Insurance, Microsoft Excel, Medicare, Insurance, Term Life Insurance, Long-term Care, Brokers
Education
UNT/PDI 1993 — 1994
Certificate, Paralegal, 4.0
Remington College-Fort Worth Campus 1990 — 1992
Assoc, Electrical and Electronics Engineering, 3.60
Richland High School 1982 — 1985
HS Diploma, Basic, 3.25
Boomer Benefits June 2015 - Present
Armor Insurance Services September 2012 - June 2015
Empower Brokerage February 2012 - July 2012
Wellcare of Texas September 2011 - January 2012
Aegis Communications August 2010 - January 2011
Skills
Customer Service, Sales, Sales Management, Sales Operations, Real Estate, Call Centers, Field Operations, Retail, Retail Category..., Health Insurance, Microsoft Excel, Medicare, Insurance, Term Life Insurance, Long-term Care, Brokers
Education
UNT/PDI 1993 — 1994
Certificate, Paralegal, 4.0
Remington College-Fort Worth Campus 1990 — 1992
Assoc, Electrical and Electronics Engineering, 3.60
Richland High School 1982 — 1985
HS Diploma, Basic, 3.25
Andrea Lamositele Andrea Lamositele's Aegis Communications Experience Admnistrative AssitantDignity Memorial Funeral HomesJune 2009 - June 2010
Job Customer Service Care at Aegis Communications
Industry Outsourcing/Offshoring
Experience
Aegis Communications Admnistrative AssitantDignity Memorial Funeral HomesJune 2009 - June 2010
Education
Grand Canyon University 2009 — 2011
MBA, General Management
Hawaii Pacific University 2005 — 2008
BSBA, Business Management
American Samoa Community College 2002 — 2004
Associates, Accounting
Aegis Communications Admnistrative AssitantDignity Memorial Funeral HomesJune 2009 - June 2010
Education
Grand Canyon University 2009 — 2011
MBA, General Management
Hawaii Pacific University 2005 — 2008
BSBA, Business Management
American Samoa Community College 2002 — 2004
Associates, Accounting
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Claes Ommegard Claes_Ommegard@hotmail.com [LION] Claes Ommegard Claes_Ommegard@hotmail.com [LION]'s Aegis Communications Experience February 2002 - September 2003
Job Experienced Client Services Representative
Industry Marketing and Advertising
Experience
Yellowbook February 2010 - Present
Enterprise Car Sales May 2006 - February 2010
Enterprise Rent-A-Car September 2003 - May 2006
Aegis Communications February 2002 - September 2003
Long Realty Company April 2001 - April 2002
Skills
Swedish, German, Spanish, Advertising Sales, Inside Sales, Cold Calling, Sales Management, Customer Relations, Sales Presentations
Education
Cochise College 2002 — 2002
Teleservices, Customer Service
Hogan School of Real Estate 2001 — 2001
Real Estate
Long Realty Academy 2001 — 2001
Real Estate, Marketing
Stockholm University 1996 — 2000
History, Comparative Religion, English
Huddinge Gymnasium
Samhällsvetenskapsprogrammet
Kvarnberga Skolan
Leonardtown High School
Snättringe Skolan
Yellowbook February 2010 - Present
Enterprise Car Sales May 2006 - February 2010
Enterprise Rent-A-Car September 2003 - May 2006
Aegis Communications February 2002 - September 2003
Long Realty Company April 2001 - April 2002
Skills
Swedish, German, Spanish, Advertising Sales, Inside Sales, Cold Calling, Sales Management, Customer Relations, Sales Presentations
Education
Cochise College 2002 — 2002
Teleservices, Customer Service
Hogan School of Real Estate 2001 — 2001
Real Estate
Long Realty Academy 2001 — 2001
Real Estate, Marketing
Stockholm University 1996 — 2000
History, Comparative Religion, English
Huddinge Gymnasium
Samhällsvetenskapsprogrammet
Kvarnberga Skolan
Leonardtown High School
Snättringe Skolan
Rohan Ninetails Rohan Ninetails's Aegis Communications Experience December 2008 - January 2009
Job Volunteer at Clarksburg Mission
Industry Computer Hardware
Experience
Clarksburg Mission March 2009 - Present
Aegis Communications December 2008 - January 2009
Subscription Services June 2008 - September 2008
Little Caesar's Pizza June 2008 - July 2008
Monongalia Mental Health Association June 2006 - September 2007
Mountaineer Mart May 2006 - June 2006
Education
Fairmont State University 2005 — 2006
Computer Science
East Fairmont High School 2001 — 2005
Computer Science
Clarksburg Mission March 2009 - Present
Aegis Communications December 2008 - January 2009
Subscription Services June 2008 - September 2008
Little Caesar's Pizza June 2008 - July 2008
Monongalia Mental Health Association June 2006 - September 2007
Mountaineer Mart May 2006 - June 2006
Education
Fairmont State University 2005 — 2006
Computer Science
East Fairmont High School 2001 — 2005
Computer Science
Paul Noller's Aegis Communications Experience October 2009 - April 2013
Job I grow people, I grow companies, I grow myself
Industry Telecommunications
Experience
AT&T Business Mobility April 2013 - Present
Noller Enterprises January 2009 - Present
Aegis Communications October 2009 - April 2013
Tommy Bahama Tropical Cafe November 2006 - June 2008
Orange Buick GMC March 2006 - November 2006
Johnny Carino's, Al Dente LLC April 2003 - August 2005
Skills
Sales Process, Microsoft Office, Customer Service, Schedules, Workforce Management, Job Coaching, Goal-driven leader, Exceed Sales Goals, Goal Orientation, Goal Setting, Customer Retention, Sales Management, Performance Management, Performance Improvement, Personal Development, Training, Call Centers, Team Leadership, Coaching, Team Building
Education
University of South Florida 2003 — 2005
Bachelor's degree, Business Administration, Management and Operations
Manatee Community College 2001 — 2003
Associate of Arts (AA), Theatre/Theater
AT&T Business Mobility April 2013 - Present
Noller Enterprises January 2009 - Present
Aegis Communications October 2009 - April 2013
Tommy Bahama Tropical Cafe November 2006 - June 2008
Orange Buick GMC March 2006 - November 2006
Johnny Carino's, Al Dente LLC April 2003 - August 2005
Skills
Sales Process, Microsoft Office, Customer Service, Schedules, Workforce Management, Job Coaching, Goal-driven leader, Exceed Sales Goals, Goal Orientation, Goal Setting, Customer Retention, Sales Management, Performance Management, Performance Improvement, Personal Development, Training, Call Centers, Team Leadership, Coaching, Team Building
Education
University of South Florida 2003 — 2005
Bachelor's degree, Business Administration, Management and Operations
Manatee Community College 2001 — 2003
Associate of Arts (AA), Theatre/Theater
Tionne Witherspoon Tionne Witherspoon's Aegis Communications Experience September 2011 - September 2013
Job Computer Technician at Passion 4PC Repair
Industry Computer Networking
Experience
Passion 4PC Repair August 2011 - Present
Aegis communications September 2011 - September 2013
Liberator Medical supply January 2011 - April 2011
olive garden July 2008 - January 2011
Finish Line April 2004 - November 2007
Outback Steakhouse February 2003 - August 2004
Skills
Facebook, Social Networking, Social Media, Customer Service, Microsoft Office, Social Media Marketing, Time Management, Restaurants, PowerPoint, Public Relations
Education
Keiser University-Ft Lauderdale 2009 — 2011
Associate of Science (AS), Information Technology
Jacksonville Job corps 1996 — 2007
certifacation, Business Clerical
martin county high school
martin county high school
martin county high school
Passion 4PC Repair August 2011 - Present
Aegis communications September 2011 - September 2013
Liberator Medical supply January 2011 - April 2011
olive garden July 2008 - January 2011
Finish Line April 2004 - November 2007
Outback Steakhouse February 2003 - August 2004
Skills
Facebook, Social Networking, Social Media, Customer Service, Microsoft Office, Social Media Marketing, Time Management, Restaurants, PowerPoint, Public Relations
Education
Keiser University-Ft Lauderdale 2009 — 2011
Associate of Science (AS), Information Technology
Jacksonville Job corps 1996 — 2007
certifacation, Business Clerical
martin county high school
martin county high school
martin county high school
Brett Phillips's Aegis Communications Experience June 1997 - July 2000
Job Investment Advisor Representative at Voya Financial Advisors, Inc.
Industry Financial Services
Experience
Voya Financial Advisors, Inc. March 2013 - Present
Lincoln Financial Advisors Corp. September 2011 - February 2013
UT Southwestern Medical Center May 2006 - September 2011
MetLife June 2005 - May 2006
DST Systems July 2000 - June 2005
Aegis Communications June 1997 - July 2000
Education
Kansas State University
Bachelor of Science
Voya Financial Advisors, Inc. March 2013 - Present
Lincoln Financial Advisors Corp. September 2011 - February 2013
UT Southwestern Medical Center May 2006 - September 2011
MetLife June 2005 - May 2006
DST Systems July 2000 - June 2005
Aegis Communications June 1997 - July 2000
Education
Kansas State University
Bachelor of Science
Denette Simmons Denette Simmons's Aegis Communications Experience July 2008 - January 2009
Job Student at Queensborough Community College
Industry Hospital & Health Care
Experience
Cuny career path August 2012 - Present
Aegis Communications July 2008 - January 2009
LifeSpire July 2006 - May 2007
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Ceridian, Multi Tasking, Medisoft, Payroll, Fax, Office Management, Interviews, Human Resources, Data Entry, Filing
Education
Queensborough Community College 2012 — 2013
Richmond Hill High School 1996 — 2001
Academic Diploma, 3.2
Cuny career path August 2012 - Present
Aegis Communications July 2008 - January 2009
LifeSpire July 2006 - May 2007
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Ceridian, Multi Tasking, Medisoft, Payroll, Fax, Office Management, Interviews, Human Resources, Data Entry, Filing
Education
Queensborough Community College 2012 — 2013
Richmond Hill High School 1996 — 2001
Academic Diploma, 3.2
carl tharps carl tharps's Aegis Communications Experience March 2001 - December 2002
Job Customer Service Pro
Industry Entertainment
Experience
Select Staffing Ltd September 1994 - Present
harlem beach inc December 1974 - Present
Pacific Monarch Resorts April 2010 - November 2012
Tri-universal Marketing March 2003 - April 2010
Southwestern Credit Systems December 2002 - February 2003
Aegis Communications March 2001 - December 2002
Skills
Customer Service, Call Center..., Collections, Sales Management, Event Management, Data Entry, B2B Marketing Strategy, Filing, Entertainment, TV series, Telemarketing, Graphic Design, Recording, Music, A, Call Centers, Customer Satisfaction, Management, Music Industry, Music Production, Songwriting, Music Publishing, Studio Recording
Education
Los Angeles Pierce College 1993 — 1995
Associate of Arts (A.A.), Theatre/Theater, 3.5
north hollywood high school 1990 — 1993
Select Staffing Ltd September 1994 - Present
harlem beach inc December 1974 - Present
Pacific Monarch Resorts April 2010 - November 2012
Tri-universal Marketing March 2003 - April 2010
Southwestern Credit Systems December 2002 - February 2003
Aegis Communications March 2001 - December 2002
Skills
Customer Service, Call Center..., Collections, Sales Management, Event Management, Data Entry, B2B Marketing Strategy, Filing, Entertainment, TV series, Telemarketing, Graphic Design, Recording, Music, A, Call Centers, Customer Satisfaction, Management, Music Industry, Music Production, Songwriting, Music Publishing, Studio Recording
Education
Los Angeles Pierce College 1993 — 1995
Associate of Arts (A.A.), Theatre/Theater, 3.5
north hollywood high school 1990 — 1993
Terry Pickle Terry Pickle's Aegis Communications Experience September 2010 - September 2011
Job Facility Manager at Century Storage
Industry Warehousing
Experience
Century Storage August 2012 - Present
Empower Brokerage August 2011 - May 2012
Aegis Communications September 2010 - September 2011
Four Seasons Claims Services September 2008 - September 2010
Havertys Furniture July 2007 - September 2008
Ashley Furniture HomeStore February 2002 - July 2007
Education
Lamar University 1968 — 1970
No, Music
Century Storage August 2012 - Present
Empower Brokerage August 2011 - May 2012
Aegis Communications September 2010 - September 2011
Four Seasons Claims Services September 2008 - September 2010
Havertys Furniture July 2007 - September 2008
Ashley Furniture HomeStore February 2002 - July 2007
Education
Lamar University 1968 — 1970
No, Music
Johnny Ngai Johnny Ngai's Aegis Communications Experience 2011 - 2011
Job Relationship Banker/Small Business Specialist at JPMorgan Chase
Industry Financial Services
Experience
JPMorgan Chase January 2012 - Present
New York Life Insurance Company July 2010 - January 2012
Aegis Communications 2011 - 2011
7-11 Corporation 2007 - January 2010
Education
Stony Brook University 2002 — 2008
Business & Health Science, Finance & Public Health
JPMorgan Chase January 2012 - Present
New York Life Insurance Company July 2010 - January 2012
Aegis Communications 2011 - 2011
7-11 Corporation 2007 - January 2010
Education
Stony Brook University 2002 — 2008
Business & Health Science, Finance & Public Health
Ellen Ammons, PHR's Aegis Communications Experience 2011 - 2014
Job Human Resources Professional
Industry Human Resources
Experience
University of Texas at Dallas 2014 - Present
Aegis Communications 2011 - 2014
Health Dialog October 2008 - January 2010
Weststaff/Chimes August 2005 - October 2006
QVC Distribution Warehouse July 2002 - March 2004
Providian Financial September 1999 - July 2002
Sprint Audio Conferencing March 1998 - June 1999
Sprint Audio Conferencing April 1996 - March 1998
Education
Jacksonville University
Bachelor, General Studies
University of Texas at Dallas 2014 - Present
Aegis Communications 2011 - 2014
Health Dialog October 2008 - January 2010
Weststaff/Chimes August 2005 - October 2006
QVC Distribution Warehouse July 2002 - March 2004
Providian Financial September 1999 - July 2002
Sprint Audio Conferencing March 1998 - June 1999
Sprint Audio Conferencing April 1996 - March 1998
Education
Jacksonville University
Bachelor, General Studies
Frank Petrallo Frank Petrallo's Aegis Communications Experience March 1997 - November 2004
Job Business Owner at F & M Pool Service and Supply Store
Industry Information Technology and Services
Experience
Advantage Software March 2015 - Present
F & M Pool Service April 2008 - Present
Technology Consultant Fla 2004 - Present
Kforce Technology Staffing 2008 - 2009
Aegis Communications March 1997 - November 2004
Skills
Windows Server, Telephony, XP, Vendor Management, Operating Systems, ITIL, Hardware, Technical Support, SQL, Backup Exec, Avaya, Windows XP
Education
Five Towns College 1991 — 1994
BA, Audio Engineering
Advantage Software March 2015 - Present
F & M Pool Service April 2008 - Present
Technology Consultant Fla 2004 - Present
Kforce Technology Staffing 2008 - 2009
Aegis Communications March 1997 - November 2004
Skills
Windows Server, Telephony, XP, Vendor Management, Operating Systems, ITIL, Hardware, Technical Support, SQL, Backup Exec, Avaya, Windows XP
Education
Five Towns College 1991 — 1994
BA, Audio Engineering
Chris Echols Chris Echols's Aegis Communications Experience December 1996 - April 2002
Job VP of Operations at LogistiCare
Industry Transportation/Trucking/Railroad
Experience
LogistiCare August 2008 - Present
TNS April 2002 - August 2008
Aegis Communications December 1996 - April 2002
The Albany Herald 1994 - 1996
Education
Georgia Institute of Technology 1988 — 1992
Bachelors, Management / Accounting
LogistiCare August 2008 - Present
TNS April 2002 - August 2008
Aegis Communications December 1996 - April 2002
The Albany Herald 1994 - 1996
Education
Georgia Institute of Technology 1988 — 1992
Bachelors, Management / Accounting
Diesha Tabor Rogers Diesha Tabor Rogers's Aegis Communications Experience March 2013 - August 2014
Job Training Manager at Teleperformance
Industry Telecommunications
Experience
Teleperformance August 2014 - Present
Aegis Communications March 2013 - August 2014
Aegis Communications October 2011 - March 2013
Aegis Communications April 2011 - October 2011
Skills
Workforce Management, Employee Relations, Customer Experience, Call Centers, Training, Performance Management, Management, Process Improvement, BPO, Customer Satisfaction, Customer Retention, Employee Training, Contact Centers, Team Leadership, Team Management, Coaching, Recruiting, Employee Engagement
Education
Missouri Southern State University 2002 — 2006
Bachelor's degree, General Studies
Ottawa Senior High 1991 — 1995
High School Diploma, General Studies
Teleperformance August 2014 - Present
Aegis Communications March 2013 - August 2014
Aegis Communications October 2011 - March 2013
Aegis Communications April 2011 - October 2011
Skills
Workforce Management, Employee Relations, Customer Experience, Call Centers, Training, Performance Management, Management, Process Improvement, BPO, Customer Satisfaction, Customer Retention, Employee Training, Contact Centers, Team Leadership, Team Management, Coaching, Recruiting, Employee Engagement
Education
Missouri Southern State University 2002 — 2006
Bachelor's degree, General Studies
Ottawa Senior High 1991 — 1995
High School Diploma, General Studies
Elizabeth Weisbrod Elizabeth Weisbrod's Aegis Communications Experience January 2011 - 2013
Job Event Manager at Dental Learning Systems
Industry Publishing
Experience
Dental Learning Systems, an AEGIS Communications Company 2013 - Present
Dental Learning Systems 2014 - 2015
AEGIS Communications January 2011 - 2013
Jersey Shore Council, Boy Scouts of America 2009 - 2011
Jersey Shore Council, Boy Scouts of America 2007 - 2010
Skills
Publications, Proofreading, Editing, Copy Editing, Publishing, Newsletters, AP Style, Social Media, Dentistry, Blogging, Press Releases, Nonprofits, Editorial, Feature Articles, Magazines, Web Content, Media Relations, Marketing Communications, Creative Writing, Copywriting, Event Planning, Fundraising, Public Relations, Journalism, Strategic Communications, Facebook, Leadership, Public Speaking
Education
Kean University 2007 — 2010
BA, English
Dental Learning Systems, an AEGIS Communications Company 2013 - Present
Dental Learning Systems 2014 - 2015
AEGIS Communications January 2011 - 2013
Jersey Shore Council, Boy Scouts of America 2009 - 2011
Jersey Shore Council, Boy Scouts of America 2007 - 2010
Skills
Publications, Proofreading, Editing, Copy Editing, Publishing, Newsletters, AP Style, Social Media, Dentistry, Blogging, Press Releases, Nonprofits, Editorial, Feature Articles, Magazines, Web Content, Media Relations, Marketing Communications, Creative Writing, Copywriting, Event Planning, Fundraising, Public Relations, Journalism, Strategic Communications, Facebook, Leadership, Public Speaking
Education
Kean University 2007 — 2010
BA, English
Joseph P Depa III Joseph P Depa III's Aegis Communications Experience 2006 - 2006
Job Corporate Communications Manager at CommScope
Industry Telecommunications
Experience
CommScope November 2010 - Present
JC Thomas Marketing Communications August 2007 - November 2010
Saatchi & Saatchi Healthcare June 2006 - July 2007
Ascend Media February 2002 - June 2006
Aegis Communications 2006 - 2006
Borough of South Bound Brook, NJ 2003 - 2005
Brick Communicator 2001 - 2002
Berry Associates Public Relations April 2001 - August 2001
Gannett Newspapers July 1999 - April 2001
NJN Publishing September 1997 - July 1999
Skills
Social Media, Editing, Copywriting, Media Relations, Non-profits, Marketing Communications, Marketing Strategy, Writing, Corporate Communications, Social Media Marketing, Public Relations, Advertising, Blogging, Newsletters, Press Releases, Copy Editing, YouTube, Feature Articles, Content Development, Journalism, Consumer Healthcare, Strategy, Publications, Editorial, Newspapers, Strategic Communications, Content Strategy
Education
Northeastern University 1992 — 1997
BS, Journalism
Goldsmiths College, U. of London 1995 — 1995
Northeaster University Study Abroad Program
Cranford High School 1988 — 1992
CommScope November 2010 - Present
JC Thomas Marketing Communications August 2007 - November 2010
Saatchi & Saatchi Healthcare June 2006 - July 2007
Ascend Media February 2002 - June 2006
Aegis Communications 2006 - 2006
Borough of South Bound Brook, NJ 2003 - 2005
Brick Communicator 2001 - 2002
Berry Associates Public Relations April 2001 - August 2001
Gannett Newspapers July 1999 - April 2001
NJN Publishing September 1997 - July 1999
Skills
Social Media, Editing, Copywriting, Media Relations, Non-profits, Marketing Communications, Marketing Strategy, Writing, Corporate Communications, Social Media Marketing, Public Relations, Advertising, Blogging, Newsletters, Press Releases, Copy Editing, YouTube, Feature Articles, Content Development, Journalism, Consumer Healthcare, Strategy, Publications, Editorial, Newspapers, Strategic Communications, Content Strategy
Education
Northeastern University 1992 — 1997
BS, Journalism
Goldsmiths College, U. of London 1995 — 1995
Northeaster University Study Abroad Program
Cranford High School 1988 — 1992
Cameron Luedke's Aegis Communications Experience April 2010 - April 2013
Job Construction Manager at Habitat for Humanity International
Industry Construction
Experience
Habitat for Humanity St. Lucie April 2014 - Present
Project Manager April 2013 - Present
Aegis Communications April 2010 - April 2013
East West Contracting, LLC 2008 - 2011
National Stoneworks 2006 - 2008
WBC Builders 2005 - 2007
Skills
Construction Management, Construction Site..., Construction Budgets, Construction Consulting, Construction Processes, Computer-savvy, Forklift Operator, Blueprinting, Schematic, Layout, Billing Process, Accounts..., Reinforced Concrete, Concrete Materials, Carpentry, Masonry, Residential Roofing, Flat Roofing, Roofs, Granite, Stonework, Stone Setting, Detailed Organization, Architectural Details, Highly Detailed, Architectural Plans, MEP, Drywall, Framing, Vendor Management, Vendor Contracts, Safety Compliance, Safety Meetings, MSDS, Security+, Residential Homes, Contractor Management, Contract Management, Construction, Team Building, Outstanding..., Priority Management, Multi-family, Multi-unit, Mid-rise, Single Family Homes, Risk Management, Management, Leadership, Project Management
Education
Indiana State University 1990 — 1993
Finance/MIS, 3.0
Terre Haute North
Habitat for Humanity St. Lucie April 2014 - Present
Project Manager April 2013 - Present
Aegis Communications April 2010 - April 2013
East West Contracting, LLC 2008 - 2011
National Stoneworks 2006 - 2008
WBC Builders 2005 - 2007
Skills
Construction Management, Construction Site..., Construction Budgets, Construction Consulting, Construction Processes, Computer-savvy, Forklift Operator, Blueprinting, Schematic, Layout, Billing Process, Accounts..., Reinforced Concrete, Concrete Materials, Carpentry, Masonry, Residential Roofing, Flat Roofing, Roofs, Granite, Stonework, Stone Setting, Detailed Organization, Architectural Details, Highly Detailed, Architectural Plans, MEP, Drywall, Framing, Vendor Management, Vendor Contracts, Safety Compliance, Safety Meetings, MSDS, Security+, Residential Homes, Contractor Management, Contract Management, Construction, Team Building, Outstanding..., Priority Management, Multi-family, Multi-unit, Mid-rise, Single Family Homes, Risk Management, Management, Leadership, Project Management
Education
Indiana State University 1990 — 1993
Finance/MIS, 3.0
Terre Haute North
charlotte kellum's Aegis Communications Experience October 2008 - Present
Job csr at Aegis Communications
Industry Outsourcing/Offshoring
Experience
Aegis Communications October 2008 - Present
universal academy irving tx August 2007 - May 2008
us support company January 2006 - March 2007
Skills
Call Center, Inbound Marketing, Contact Centers, Service Delivery, Customer Satisfaction, Escalation, Microsoft Office, Microsoft Word, Microsoft Excel, Teachers, Special Education, Educational Technology, business computer..., IEP, Curriculum Development
Education
Northwestern State University 1986 — 2000
Bachelor of Arts (B.A.), Business Administration and Management, General
Aegis Communications October 2008 - Present
universal academy irving tx August 2007 - May 2008
us support company January 2006 - March 2007
Skills
Call Center, Inbound Marketing, Contact Centers, Service Delivery, Customer Satisfaction, Escalation, Microsoft Office, Microsoft Word, Microsoft Excel, Teachers, Special Education, Educational Technology, business computer..., IEP, Curriculum Development
Education
Northwestern State University 1986 — 2000
Bachelor of Arts (B.A.), Business Administration and Management, General
Scot Lawrie's Aegis Communications Experience September 2012 - December 2013
Job Software Engineer at 50onRed
Industry Internet
Experience
50onRed December 2013 - Present
Aegis Communications September 2012 - December 2013
Axis Coding January 2012 - September 2012
UTrippin LLC September 2010 - February 2012
openDoctors247.com August 2011 - December 2011
Alaris Trading Partners, LLC June 2010 - September 2010
Skills
HTML + CSS, PHP, AJAX, MySQL, Python, CodeIgniter, JavaScript, Business Development, Fundraising, Sales, Entrepreneurship, Marketing Strategy, Social Media Marketing, Microsoft Excel, Marketing, Business Strategy, Microsoft Office, PowerPoint, Strategic Planning, jQuery, CSS, Ruby on Rails, Software Development, Web Development
Education
Northwestern University 2007 — 2011
Bachelor of Science (BS), Economics
50onRed December 2013 - Present
Aegis Communications September 2012 - December 2013
Axis Coding January 2012 - September 2012
UTrippin LLC September 2010 - February 2012
openDoctors247.com August 2011 - December 2011
Alaris Trading Partners, LLC June 2010 - September 2010
Skills
HTML + CSS, PHP, AJAX, MySQL, Python, CodeIgniter, JavaScript, Business Development, Fundraising, Sales, Entrepreneurship, Marketing Strategy, Social Media Marketing, Microsoft Excel, Marketing, Business Strategy, Microsoft Office, PowerPoint, Strategic Planning, jQuery, CSS, Ruby on Rails, Software Development, Web Development
Education
Northwestern University 2007 — 2011
Bachelor of Science (BS), Economics
Victoria Pugh Victoria Pugh's Aegis Communications Experience March 2013 - Present
Job Graphic Designer
Industry Graphic Design
Experience
Aegis Communications March 2013 - Present
GameStop August 2008 - Present
By Design Creative Services March 2011 - October 2013
ZB Sports September 2011 - May 2013
KM Consulting LLC December 2010 - March 2011
Philadelphia Student Union September 2010 - February 2011
Rutgers University Camden August 2008 - May 2010
Skills
HTML, CSS, Photoshop, Illustrator, Dreamweaver, InDesign, PC maintenance, A+ Certified, Fast Learner, HTML emails, QuarkXPress, Graphic Design, Business Cards, Flyers, Advertising, Responsive Web Design, Web Design
Education
Rutgers, The State University of New Jersey-Camden 2007 — 2010
Bachelors
Burlington County College 2004 — 2006
Associate of Arts and Sciences (A.A.S.)
Aegis Communications March 2013 - Present
GameStop August 2008 - Present
By Design Creative Services March 2011 - October 2013
ZB Sports September 2011 - May 2013
KM Consulting LLC December 2010 - March 2011
Philadelphia Student Union September 2010 - February 2011
Rutgers University Camden August 2008 - May 2010
Skills
HTML, CSS, Photoshop, Illustrator, Dreamweaver, InDesign, PC maintenance, A+ Certified, Fast Learner, HTML emails, QuarkXPress, Graphic Design, Business Cards, Flyers, Advertising, Responsive Web Design, Web Design
Education
Rutgers, The State University of New Jersey-Camden 2007 — 2010
Bachelors
Burlington County College 2004 — 2006
Associate of Arts and Sciences (A.A.S.)
Lonnie Cripps Lonnie Cripps's Aegis Communications Experience 2003 - 2004
Job Manager of Systems Reporting and Analysis Global Assignments at Walmart
Industry Retail
Experience
Walmart October 2011 - March 2014
Walmart August 2011 - October 2011
Walmart April 2011 - July 2011
Central States Manufacturing 2008 - 2010
National Home Center 2004 - 2008
Aegis Communications 2003 - 2004
ABC-TV / Zimmer Radio Group 2001 - 2003
Sherwin-Williams 1984 - 2000
Skills
Microsoft Office Suite, AssureNet GL, SharePoint, Retail Link, ProFloor, Traits, Data Mining, Fortran, Pascal, COBOL, Microsoft Office, AssureNet, Retail, Budgets, Product Development, Sales Process, Marketing, Change Management, Operations Management, Applicant Tracking..., Access, Recruiting, Customer Service, Strategic Planning, Process Improvement, Vendor Management, Performance Management, Visio, Team Building, Sales Management, Account Management, Project Planning, Management, Sales, Sourcing, Outlook, Team Leadership, Analysis, Training, Inventory Management, Data Analysis, Microsoft Excel, Business Analysis, Forecasting, Talent Acquisition, Project Management, Customer Satisfaction, Employee Relations, SDLC, New Business Development
Education
Oklahoma Baptist University 1986 — 1988
BBA
Northern Oklahoma College 1984 — 1986
Ponca City High School
Walmart October 2011 - March 2014
Walmart August 2011 - October 2011
Walmart April 2011 - July 2011
Central States Manufacturing 2008 - 2010
National Home Center 2004 - 2008
Aegis Communications 2003 - 2004
ABC-TV / Zimmer Radio Group 2001 - 2003
Sherwin-Williams 1984 - 2000
Skills
Microsoft Office Suite, AssureNet GL, SharePoint, Retail Link, ProFloor, Traits, Data Mining, Fortran, Pascal, COBOL, Microsoft Office, AssureNet, Retail, Budgets, Product Development, Sales Process, Marketing, Change Management, Operations Management, Applicant Tracking..., Access, Recruiting, Customer Service, Strategic Planning, Process Improvement, Vendor Management, Performance Management, Visio, Team Building, Sales Management, Account Management, Project Planning, Management, Sales, Sourcing, Outlook, Team Leadership, Analysis, Training, Inventory Management, Data Analysis, Microsoft Excel, Business Analysis, Forecasting, Talent Acquisition, Project Management, Customer Satisfaction, Employee Relations, SDLC, New Business Development
Education
Oklahoma Baptist University 1986 — 1988
BBA
Northern Oklahoma College 1984 — 1986
Ponca City High School
Ian Peters Ian Peters's Aegis Communications Experience September 2008 - April 2009
Job Computer Support Specialist
Industry Information Technology and Services
Experience
The Orthodox Union June 2010 - Present
Team Wolf Productions 2010 - Present
Parkart July 2009 - Present
New York Life April 2009 - August 2009
Aegis Communications September 2008 - April 2009
JPMorgan Chase August 2007 - August 2008
Carver Federal Savings Bank November 2006 - August 2007
Skills
Troubleshooting, Windows 7, Computer Hardware, Networking, Customer Service, Technical Support, XP, Customer Support, Windows, Help Desk Support, SharePoint, Windows Server, Windows XP, Microsoft Office, Peripherals, Outlook, Analysis, Sales, CRM, Project Planning, Software Installation, Windows 8, VMware View, Active Directory..., Remote User Support
Education
State University of New York - System 2009 — 2010
Information Technology
University of Bridgeport 1998 — 2003
Bachelor of Arts, Literature & Civilizations
The Orthodox Union June 2010 - Present
Team Wolf Productions 2010 - Present
Parkart July 2009 - Present
New York Life April 2009 - August 2009
Aegis Communications September 2008 - April 2009
JPMorgan Chase August 2007 - August 2008
Carver Federal Savings Bank November 2006 - August 2007
Skills
Troubleshooting, Windows 7, Computer Hardware, Networking, Customer Service, Technical Support, XP, Customer Support, Windows, Help Desk Support, SharePoint, Windows Server, Windows XP, Microsoft Office, Peripherals, Outlook, Analysis, Sales, CRM, Project Planning, Software Installation, Windows 8, VMware View, Active Directory..., Remote User Support
Education
State University of New York - System 2009 — 2010
Information Technology
University of Bridgeport 1998 — 2003
Bachelor of Arts, Literature & Civilizations
Davis, David's Aegis Communications Experience 2000 - 2004
Job Server / Network Analyst at Hospira
Industry Pharmaceuticals
Experience
Hospira, A Pfizer Company March 2012 - Present
Wipro Technologies December 2011 - March 2012
WebPoint IT Solutions December 2009 - December 2011
Hospira April 2005 - December 2009
Aegis Communications 2000 - 2004
Skills
Avaya, Software Documentation, IT Service Management, Process Improvement, Microsoft Office, Vendor Management, Microsoft Excel, A+, Integration, Microsoft Exchange, VMware, Windows Server, Security, Troubleshooting, Networking, Data Center, Cisco Technologies, CompTIA A+, Network Administration, Switches, FDA, Pharmaceutical Industry, Avaya Technologies
Education
Nash Community College 2000 — 2002
Associate of Arts and Sciences (A.A.S.), Management Information Systems
Haywood Community College 1976 — 1977
Forest Management/Forest Resources Management
Hospira, A Pfizer Company March 2012 - Present
Wipro Technologies December 2011 - March 2012
WebPoint IT Solutions December 2009 - December 2011
Hospira April 2005 - December 2009
Aegis Communications 2000 - 2004
Skills
Avaya, Software Documentation, IT Service Management, Process Improvement, Microsoft Office, Vendor Management, Microsoft Excel, A+, Integration, Microsoft Exchange, VMware, Windows Server, Security, Troubleshooting, Networking, Data Center, Cisco Technologies, CompTIA A+, Network Administration, Switches, FDA, Pharmaceutical Industry, Avaya Technologies
Education
Nash Community College 2000 — 2002
Associate of Arts and Sciences (A.A.S.), Management Information Systems
Haywood Community College 1976 — 1977
Forest Management/Forest Resources Management
Gregg Roberts, SPHR Gregg Roberts, SPHR's Aegis Communications Experience 1998 - 2001
Job
Industry Consumer Goods
Experience
Hillyard Inc. and Hillyard Industries Inc. 2001 - Present
139th Security Forces Squadron 1986 - Present
139th Airlift Wing 1986 - 2012
Aegis Communications 1998 - 2001
Skills
Human Resources, Management, Labor Relations, Mediation, Employment Law, Employee Benefits, Employee Engagement, Employee Training, Investigation, Project Management, Risk Management, Workers Compensation, Military Experience
Education
Friends University 1996 — 1998
MS, Management
Friends University 1994 — 1996
BS, Human Resources
Missouri Western State University 1987 — 1994
General Studies
Academy of Military Science
Defense Equal Opportunity Management Institute
HR Certification
Personnel and Manpower Officer Training Center
U.S. Air Force Police Academy
Hillyard Inc. and Hillyard Industries Inc. 2001 - Present
139th Security Forces Squadron 1986 - Present
139th Airlift Wing 1986 - 2012
Aegis Communications 1998 - 2001
Skills
Human Resources, Management, Labor Relations, Mediation, Employment Law, Employee Benefits, Employee Engagement, Employee Training, Investigation, Project Management, Risk Management, Workers Compensation, Military Experience
Education
Friends University 1996 — 1998
MS, Management
Friends University 1994 — 1996
BS, Human Resources
Missouri Western State University 1987 — 1994
General Studies
Academy of Military Science
Defense Equal Opportunity Management Institute
HR Certification
Personnel and Manpower Officer Training Center
U.S. Air Force Police Academy
Daniel Geti Jr Daniel Geti Jr's Aegis Communications Experience June 1997 - March 2000
Job Infastructure Operations Analyst at BNY Mellon
Industry Information Technology and Services
Experience
BNY Mellon June 2015 - Present
Verizon Wireless March 2007 - May 2014
PNC Financial Services March 2000 - August 2006
Aegis Communications June 1997 - March 2000
Skills
Technical Support, Troubleshooting, Wireless, Customer Satisfaction, Customer Retention, Call Centers, Customer Service, Mobile Devices, Mobile Communications, Customer Experience, Mobile Technology, Account Management, Billing Systems, Consumer Electronics, Team Leadership, Vendor Management, Energetic team player, Conflict Resolution, Negotiation, Consumer Products, Customer Loyalty..., Value Selling, Performance Metrics, Goal Oriented, High Pressure Situations, Communication, Customer Oriented, Multi Tasking, Handle Multiple..., Drafting Policies, Trusting Relationships, Coordination, Value Creation, Brand Positioning..., A Certified, Networking, Telecommunications
Education
North Lake College 1998 — 1999
Study of Associates of Art and Science
DeVry University-Texas 1997 — 1998
Electronics Engineering Technology
CCAC 1995 — 1996
Study of Associate of Art and Science
BNY Mellon June 2015 - Present
Verizon Wireless March 2007 - May 2014
PNC Financial Services March 2000 - August 2006
Aegis Communications June 1997 - March 2000
Skills
Technical Support, Troubleshooting, Wireless, Customer Satisfaction, Customer Retention, Call Centers, Customer Service, Mobile Devices, Mobile Communications, Customer Experience, Mobile Technology, Account Management, Billing Systems, Consumer Electronics, Team Leadership, Vendor Management, Energetic team player, Conflict Resolution, Negotiation, Consumer Products, Customer Loyalty..., Value Selling, Performance Metrics, Goal Oriented, High Pressure Situations, Communication, Customer Oriented, Multi Tasking, Handle Multiple..., Drafting Policies, Trusting Relationships, Coordination, Value Creation, Brand Positioning..., A Certified, Networking, Telecommunications
Education
North Lake College 1998 — 1999
Study of Associates of Art and Science
DeVry University-Texas 1997 — 1998
Electronics Engineering Technology
CCAC 1995 — 1996
Study of Associate of Art and Science
Angela Giscombe Angela Giscombe's Aegis Communications Experience June 1999 - January 2004
Job HR Manager at Smithfield Farmland
Industry Food Production
Experience
Smithfield Foods March 2005 - Present
Aegis Communications June 1999 - January 2004
Education
Norfolk State University
Bachelor's degree, Business Administration and Management, General
Smithfield Foods March 2005 - Present
Aegis Communications June 1999 - January 2004
Education
Norfolk State University
Bachelor's degree, Business Administration and Management, General
Laura Cielencki Laura Cielencki's Aegis Communications Experience September 2010 - January 2011
Job Post Close Specialist
Industry Real Estate
Experience
Carrington Title Partners June 2015 - Present
ServiceLink, a Black Knight company April 2014 - May 2015
ServiceLink September 2013 - April 2014
ServiceLink March 2012 - September 2013
FBC Frisco 2011 - 2012
Aegis Communications September 2010 - January 2011
Portrait Innovations November 2008 - April 2010
KTBS - TV March 2008 - November 2008
Skills
Photoshop, InDesign, Final Cut Pro, Microsoft Office, Apple Software, Windows, Digital Photography, Video Production, Video Editing, Videographer, Management, Microsoft Word, Public Speaking, Communication, Customer Service
Education
University of Southern Mississippi
Mass Communications
Louisiana State University 2003 — 2005
Carrington Title Partners June 2015 - Present
ServiceLink, a Black Knight company April 2014 - May 2015
ServiceLink September 2013 - April 2014
ServiceLink March 2012 - September 2013
FBC Frisco 2011 - 2012
Aegis Communications September 2010 - January 2011
Portrait Innovations November 2008 - April 2010
KTBS - TV March 2008 - November 2008
Skills
Photoshop, InDesign, Final Cut Pro, Microsoft Office, Apple Software, Windows, Digital Photography, Video Production, Video Editing, Videographer, Management, Microsoft Word, Public Speaking, Communication, Customer Service
Education
University of Southern Mississippi
Mass Communications
Louisiana State University 2003 — 2005
Mark Macaulay's Aegis Communications Experience December 2014 - Present
Job Director of Corporate Communications at AEGIS Communications
Industry Medical Devices
Experience
AEGIS Communications December 2014 - Present
Nobel Biocare January 2010 - December 2014
Nobel Biocare November 2005 - January 2010
Orange County District Attorney's Office November 2003 - November 2005
Southern California September 2001 - November 2003
Orange County Newschannel January 1999 - September 2001
WZBN TV Inc. September 1997 - September 1999
New Jersey Network - PBS July 1993 - September 1997
Skills
Marketing Communications, Media Relations, Marketing Strategy, Corporate Communications, Public Relations, Product Launch, Internal Communications, Marketing, Crisis Communications, Product Marketing, Social Media, Strategic Communications, Trade Shows, Public Speaking, Marketing Management, Journalism, Strategy, B2B, Media Production..., Press Releases, Advertising, Management, Leadership, Business Development, Strategic Planning, Competitive Analysis, Medical Devices, Communication Training, Sales Operations, Market Planning, Sales, Online Marketing, Integrated Marketing, Digital Marketing, Email Marketing, New Media, Direct Marketing, Global Marketing, Strategic Partnerships, Brand Development, Newsletters, Salesforce.com, Online Advertising, Copywriting, Sales Presentations, Social Media Marketing, Healthcare, Digital Media
Education
Penn State University 1988 — 1993
BA, English w/ minor Political Science
Kent School, CT 1984 — 1988
High School Diploma
AEGIS Communications December 2014 - Present
Nobel Biocare January 2010 - December 2014
Nobel Biocare November 2005 - January 2010
Orange County District Attorney's Office November 2003 - November 2005
Southern California September 2001 - November 2003
Orange County Newschannel January 1999 - September 2001
WZBN TV Inc. September 1997 - September 1999
New Jersey Network - PBS July 1993 - September 1997
Skills
Marketing Communications, Media Relations, Marketing Strategy, Corporate Communications, Public Relations, Product Launch, Internal Communications, Marketing, Crisis Communications, Product Marketing, Social Media, Strategic Communications, Trade Shows, Public Speaking, Marketing Management, Journalism, Strategy, B2B, Media Production..., Press Releases, Advertising, Management, Leadership, Business Development, Strategic Planning, Competitive Analysis, Medical Devices, Communication Training, Sales Operations, Market Planning, Sales, Online Marketing, Integrated Marketing, Digital Marketing, Email Marketing, New Media, Direct Marketing, Global Marketing, Strategic Partnerships, Brand Development, Newsletters, Salesforce.com, Online Advertising, Copywriting, Sales Presentations, Social Media Marketing, Healthcare, Digital Media
Education
Penn State University 1988 — 1993
BA, English w/ minor Political Science
Kent School, CT 1984 — 1988
High School Diploma
Wendy (Wendy Prentice) Iskiyan Wendy (Wendy Prentice) Iskiyan's Aegis Communications Experience October 2009 - February 2010
Job Manager at J & J Monograming
Industry Apparel & Fashion
Experience
J & J Monograming May 2014 - Present
Enterprise Holdings July 2013 - March 2014
PSA Art Awakenings- Las Artes de Maricopa May 2012 - April 2013
Kindred Healthcare October 2010 - February 2012
Southeastern Arizona Behavioral Health Services April 2010 - October 2010
Aegis Communications October 2009 - February 2010
Three Springs February 2008 - May 2009
Skills
Behavioral Health, Customer Service, Marketing, Microsoft Office, Outlook, Microsoft Word, Microsoft Excel, PowerPoint, Event Planning, Training, Coaching, Leadership, Marketing Communications, Logistics Management, Administrative..., Admissions Counseling, Accounts Receivable, Accounts Payable
Education
Pima Community College 2002 — 2004
J & J Monograming May 2014 - Present
Enterprise Holdings July 2013 - March 2014
PSA Art Awakenings- Las Artes de Maricopa May 2012 - April 2013
Kindred Healthcare October 2010 - February 2012
Southeastern Arizona Behavioral Health Services April 2010 - October 2010
Aegis Communications October 2009 - February 2010
Three Springs February 2008 - May 2009
Skills
Behavioral Health, Customer Service, Marketing, Microsoft Office, Outlook, Microsoft Word, Microsoft Excel, PowerPoint, Event Planning, Training, Coaching, Leadership, Marketing Communications, Logistics Management, Administrative..., Admissions Counseling, Accounts Receivable, Accounts Payable
Education
Pima Community College 2002 — 2004
Katy Berezny Dowdy's Aegis Communications Experience June 2001 - July 2002
Job Lead Teacher at The Corner Preschool
Industry Civic & Social Organization
Experience
The Corner Preschool May 2015 - Present
Fiverr (Fiverr.com) September 2013 - Present
Destiny Metropolitan Worship Church September 2014 - May 2015
Yahoo November 2006 - August 2014
Caddo Parish School Board August 2008 - June 2014
Travelers June 2011 - July 2012
Aegis Communications June 2001 - July 2002
Unarco Material Handling August 1998 - March 1999
Skills
Customer Service, Leadership Development, Training, Coaching, Social Networking, Management, Community Outreach, Research, Small Business, Team Leadership, Call Centers, Leadership, Team Building, Microsoft Office, Telecommunications, Invoicing, Interviews, Time Management, Entrepreneurship, SEO, Blogging, Social Media Marketing, Marketing, Web Content, Editing, Teaching, Writing, Counseling Psychology, Child Development, Child Mental Health, Early Childhood...
Education
Grand Canyon University 2014 — 2016
Master's degree, Substance Abuse/Addiction Counseling
Grand Canyon University 2012 — 2014
Bachelor of Applied Science (BASc), Psychology, 3.32
Kaplan University 2009 — 2012
Bachelor of Applied Science (B.A.Sc.), Psychology, 3.5
Cochise College 2001 — 2001
Telecommunications Certificate, Teleservice, 4.0
The Corner Preschool May 2015 - Present
Fiverr (Fiverr.com) September 2013 - Present
Destiny Metropolitan Worship Church September 2014 - May 2015
Yahoo November 2006 - August 2014
Caddo Parish School Board August 2008 - June 2014
Travelers June 2011 - July 2012
Aegis Communications June 2001 - July 2002
Unarco Material Handling August 1998 - March 1999
Skills
Customer Service, Leadership Development, Training, Coaching, Social Networking, Management, Community Outreach, Research, Small Business, Team Leadership, Call Centers, Leadership, Team Building, Microsoft Office, Telecommunications, Invoicing, Interviews, Time Management, Entrepreneurship, SEO, Blogging, Social Media Marketing, Marketing, Web Content, Editing, Teaching, Writing, Counseling Psychology, Child Development, Child Mental Health, Early Childhood...
Education
Grand Canyon University 2014 — 2016
Master's degree, Substance Abuse/Addiction Counseling
Grand Canyon University 2012 — 2014
Bachelor of Applied Science (BASc), Psychology, 3.32
Kaplan University 2009 — 2012
Bachelor of Applied Science (B.A.Sc.), Psychology, 3.5
Cochise College 2001 — 2001
Telecommunications Certificate, Teleservice, 4.0
Brandon Underwood's Aegis Communications Experience March 2011 - August 2011
Job Marketing Associate at GlobalSubmit
Industry Marketing and Advertising
Experience
GlobalSubmit May 2013 - Present
Brad's Raw Foods June 2012 - October 2012
Aegis Communications March 2011 - August 2011
Frey Media - Golfer's Guide January 2008 - January 2011
Evening Post Publishing Company September 2006 - December 2007
Carolina Week January 2006 - April 2006
WNEP-TV May 2005 - July 2005
Skills
Social Media, Social Media Marketing, Email Marketing, Digital Marketing, Golf, Online Advertising, Public Relations, Marketing Strategy, Journalism, Editorial, Copy Editing, Account Management, Digital Media, Publications, Publishing, Marketing, RFP
Education
University of North Carolina at Chapel Hill 2003 — 2006
Bachelors, Journalism and Mass Communication
Penn State University
GlobalSubmit May 2013 - Present
Brad's Raw Foods June 2012 - October 2012
Aegis Communications March 2011 - August 2011
Frey Media - Golfer's Guide January 2008 - January 2011
Evening Post Publishing Company September 2006 - December 2007
Carolina Week January 2006 - April 2006
WNEP-TV May 2005 - July 2005
Skills
Social Media, Social Media Marketing, Email Marketing, Digital Marketing, Golf, Online Advertising, Public Relations, Marketing Strategy, Journalism, Editorial, Copy Editing, Account Management, Digital Media, Publications, Publishing, Marketing, RFP
Education
University of North Carolina at Chapel Hill 2003 — 2006
Bachelors, Journalism and Mass Communication
Penn State University
Vinod Jayakeerthi's Aegis Communications Experience June 2006 - June 2014
Job Site Director at Expert Global Solutions
Industry Outsourcing/Offshoring
Experience
Expert Global Solutions April 2015 - Present
Corporate Call Center, Inc. June 2014 - March 2015
Aegis Communications June 2006 - June 2014
Aegis Communication June 2006 - June 2008
Microland 2004 - 2005
Strideits November 1999 - January 2004
Skills
Project & Process..., Client servicing &..., Operation & Quality..., COE (Centre of..., TCO (Total cost..., Knowledge Management, Process Reengineering, Strategic Planning, Strategic sourcing, Risk Management, Quality Management, Strategic Sourcing, Change Management, Business Process..., Business Process..., Process Management, Relationship Management, Operations Management, Leadership, Management, Training, Negotiation, Team Management, CRM, Business Strategy, Program Management, Call Centers, Six Sigma, Process Improvement, Recruiting, Business Development, Strategy, Customer Satisfaction, Analysis, ITIL, Outsourcing, BPO, Executive Management, Team Building, Vendor Management, Customer Experience, Human Resources, Quality Assurance, Integration, Offshoring, Service Delivery, Workforce Management, Analytics, Transition Management, Forecasting
Education
Rai University 2003 — 2005
MBA, Macro and Mico Economis
Kuvempu Vishwavidyanilaya 2000 — 2003
Bachelors in Buinsess Administration, Financial Accounting & Buisness Mathematics
ppec 1994 — 1997
Expert Global Solutions April 2015 - Present
Corporate Call Center, Inc. June 2014 - March 2015
Aegis Communications June 2006 - June 2014
Aegis Communication June 2006 - June 2008
Microland 2004 - 2005
Strideits November 1999 - January 2004
Skills
Project & Process..., Client servicing &..., Operation & Quality..., COE (Centre of..., TCO (Total cost..., Knowledge Management, Process Reengineering, Strategic Planning, Strategic sourcing, Risk Management, Quality Management, Strategic Sourcing, Change Management, Business Process..., Business Process..., Process Management, Relationship Management, Operations Management, Leadership, Management, Training, Negotiation, Team Management, CRM, Business Strategy, Program Management, Call Centers, Six Sigma, Process Improvement, Recruiting, Business Development, Strategy, Customer Satisfaction, Analysis, ITIL, Outsourcing, BPO, Executive Management, Team Building, Vendor Management, Customer Experience, Human Resources, Quality Assurance, Integration, Offshoring, Service Delivery, Workforce Management, Analytics, Transition Management, Forecasting
Education
Rai University 2003 — 2005
MBA, Macro and Mico Economis
Kuvempu Vishwavidyanilaya 2000 — 2003
Bachelors in Buinsess Administration, Financial Accounting & Buisness Mathematics
ppec 1994 — 1997
Elizabeth Cook Elizabeth Cook's Aegis Communications Experience February 2009 - May 2010
Job Experienced Promoter in the Joplin Area!
Industry Public Relations and Communications
Experience
The Joplin Globe June 2013 - March 2014
Missouri Department of Social Services April 2012 - June 2013
Missouri Southern State University August 2010 - May 2011
Missouri Southern State University June 2010 - May 2011
Con-way Truckload 2011 - 2011
Aegis Communications February 2009 - May 2010
Skills
Social Media, Editing, InDesign, Public Relations, Research, Marketing, Media Relations, Event Planning, Press Releases, Social Media Marketing, Public Speaking, Event Management, Blogging, Social Networking, Advertising, Customer Service, Fundraising, Online Marketing, Marketing Strategy, Microsoft Office, PowerPoint, Team Building, Microsoft Word, Facebook, Corporate Communications, Newsletters, Creative Writing, Time Management, Community Outreach, Web Design, Budgets, Marketing Communications, Leadership, Adobe Creative Suite, Graphic Design, Photography, Management, Copywriting, Outlook
Education
Missouri Southern State University 2009 — 2011
Bachelor of Arts, Public Relations (Communications)
The Joplin Globe June 2013 - March 2014
Missouri Department of Social Services April 2012 - June 2013
Missouri Southern State University August 2010 - May 2011
Missouri Southern State University June 2010 - May 2011
Con-way Truckload 2011 - 2011
Aegis Communications February 2009 - May 2010
Skills
Social Media, Editing, InDesign, Public Relations, Research, Marketing, Media Relations, Event Planning, Press Releases, Social Media Marketing, Public Speaking, Event Management, Blogging, Social Networking, Advertising, Customer Service, Fundraising, Online Marketing, Marketing Strategy, Microsoft Office, PowerPoint, Team Building, Microsoft Word, Facebook, Corporate Communications, Newsletters, Creative Writing, Time Management, Community Outreach, Web Design, Budgets, Marketing Communications, Leadership, Adobe Creative Suite, Graphic Design, Photography, Management, Copywriting, Outlook
Education
Missouri Southern State University 2009 — 2011
Bachelor of Arts, Public Relations (Communications)
Bryant-Shaw Truenice Bryant-Shaw Truenice's Aegis Communications Experience December 2009 - August 2010
Job Level III Secretary Killeen ISD
Industry Primary/Secondary Education
Experience
Killeen ISD August 2013 - Present
Killeen ISD November 2011 - August 2013
Aegis Communications December 2009 - August 2010
Skills
Tutoring, Data Entry, Teaching, Human Resources, Training, Community Outreach, Cosmetology, Hair, Administrative Work, Time Management, Studio Recording, Song Writing, Team Work, Multi Tasking, Problem Solving, microsoft
Education
Kaplan University 2013 — 2017
Bachelor/Master's of Applied Science, Psychology
University of Phoenix 2010 — 2013
Associate of Arts and Sciences (AAS), Educational Psychology
Killeen ISD August 2013 - Present
Killeen ISD November 2011 - August 2013
Aegis Communications December 2009 - August 2010
Skills
Tutoring, Data Entry, Teaching, Human Resources, Training, Community Outreach, Cosmetology, Hair, Administrative Work, Time Management, Studio Recording, Song Writing, Team Work, Multi Tasking, Problem Solving, microsoft
Education
Kaplan University 2013 — 2017
Bachelor/Master's of Applied Science, Psychology
University of Phoenix 2010 — 2013
Associate of Arts and Sciences (AAS), Educational Psychology
Ron Cowan's Aegis Communications Experience April 1997 - April 1998
Job Data Driven Global Sales Operations / Enablement / Analytics / Business Intelligence (BI) Leader
Industry Medical Devices
Experience
Zimmer Biomet Inc. (ZBH) June 2015 - Present
Zimmer Biomet Inc. (ZMH) July 2009 - June 2015
Zimmer Dental Inc. Division of Zimmer Holdings (ZMH) June 2007 - July 2009
The Cowan Group LLC 2001 - 2007
Ineto, Inc Austin, TX 1999 - 2001
iSearch Los Angeles, CA May 1998 - May 1999
Acuity Corp. Austin, TX 1999 - 1999
Aegis Communications April 1997 - April 1998
Keystone Expositions, Inc. 1989 - April 1996
Skills
Sales Management, Sales Operations, Sales Effectiveness, Sales Skills Training, Salesforce.com, Sales Process, Sales Compensation, CRM software, Strategy Development, Blended Learning, Analytics, Data Analysis, SaaS, Call Center, Customer Retention, Customer Service, Client Segmentation, Direct Marketing, Product Marketing, Operations Management, Six Sigma, Black Belt, Process Consulting, Process Improvement, Market Analysis, Driving Revenue, Growing Revenue, Generating Revenue, Articulate, Learning Management, Training & Development, National Accounts, Negotiation, Leadership Development, Data Modeling, Outsourcing, Strategic Thinking, Restructuring, Closing Deals, Callidus, Xactly, E-Learning, CRM, Employee Training, Management, Strategy, B2B, Training, Sales, Selling Skills
Education
Rice University - Jesse H. Jones Graduate School of Business 2004 — 2006
Master of Business Administration (M.B.A.), Business Administration, Management and Operations
University of Colorado Denver 2015 — 2016
Master’s Degree, Information Systems, Business Intelligence (Degree Pending)
Stanford University Graduate School of Business
Executive Program for Growing Companies
The University of Western Ontario
Bachelor's Degree, English & Social Studies
Zimmer Biomet Inc. (ZBH) June 2015 - Present
Zimmer Biomet Inc. (ZMH) July 2009 - June 2015
Zimmer Dental Inc. Division of Zimmer Holdings (ZMH) June 2007 - July 2009
The Cowan Group LLC 2001 - 2007
Ineto, Inc Austin, TX 1999 - 2001
iSearch Los Angeles, CA May 1998 - May 1999
Acuity Corp. Austin, TX 1999 - 1999
Aegis Communications April 1997 - April 1998
Keystone Expositions, Inc. 1989 - April 1996
Skills
Sales Management, Sales Operations, Sales Effectiveness, Sales Skills Training, Salesforce.com, Sales Process, Sales Compensation, CRM software, Strategy Development, Blended Learning, Analytics, Data Analysis, SaaS, Call Center, Customer Retention, Customer Service, Client Segmentation, Direct Marketing, Product Marketing, Operations Management, Six Sigma, Black Belt, Process Consulting, Process Improvement, Market Analysis, Driving Revenue, Growing Revenue, Generating Revenue, Articulate, Learning Management, Training & Development, National Accounts, Negotiation, Leadership Development, Data Modeling, Outsourcing, Strategic Thinking, Restructuring, Closing Deals, Callidus, Xactly, E-Learning, CRM, Employee Training, Management, Strategy, B2B, Training, Sales, Selling Skills
Education
Rice University - Jesse H. Jones Graduate School of Business 2004 — 2006
Master of Business Administration (M.B.A.), Business Administration, Management and Operations
University of Colorado Denver 2015 — 2016
Master’s Degree, Information Systems, Business Intelligence (Degree Pending)
Stanford University Graduate School of Business
Executive Program for Growing Companies
The University of Western Ontario
Bachelor's Degree, English & Social Studies
Rae Volinsky Rae Volinsky's Aegis Communications Experience July 2013 - May 2014
Job at
Industry Public Relations and Communications
Experience
Advertising Specialty Institute May 2014 - Present
Aegis Communications July 2013 - May 2014
Aegis Communications May 2013 - July 2013
Aegis Communications March 2013 - May 2013
Marriott International October 2011 - March 2013
Rider University Public Relations Society September 2009 - May 2011
Bucks First Federal Credit Union May 2010 - July 2010
Skills
Event Planning, Blogging, InDesign, Editing, Microsoft Word, Microsoft Excel, Leadership, Retail, iMovie, YouTube, Facebook, Press Releases, Feature Articles, Garageband, Social Media, Public Relations, Social Networking, Social Media Marketing, Event Management, Hospitality
Education
Rider University 2007 — 2011
Bachelor of Arts, Journalism (Public Relations) and Event Planning
Advertising Specialty Institute May 2014 - Present
Aegis Communications July 2013 - May 2014
Aegis Communications May 2013 - July 2013
Aegis Communications March 2013 - May 2013
Marriott International October 2011 - March 2013
Rider University Public Relations Society September 2009 - May 2011
Bucks First Federal Credit Union May 2010 - July 2010
Skills
Event Planning, Blogging, InDesign, Editing, Microsoft Word, Microsoft Excel, Leadership, Retail, iMovie, YouTube, Facebook, Press Releases, Feature Articles, Garageband, Social Media, Public Relations, Social Networking, Social Media Marketing, Event Management, Hospitality
Education
Rider University 2007 — 2011
Bachelor of Arts, Journalism (Public Relations) and Event Planning
John T. Weir's Aegis Communications Experience September 1999 - September 2001
Job CEO Planning for College
Industry Consumer Services
Experience
Planning for College January 2008 - Present
Goal Financial April 2007 - December 2007
Goal Financial March 2006 - March 2007
EduCap April 2005 - September 2005
Student Loan Xpress September 2001 - March 2005
Student Loan Xpress, A CIT Company 2001 - 2005
Aegis Communications September 1999 - September 2001
American Express Educational Loans March 1997 - September 1999
The Chase Manhattan Bank 1993 - 1997
Sallie Mae 1990 - 1992
Skills
Student Loans, Corporate Trust, Call Center, Operations Management, Start-up Operations, Direct Marketing, College Counseling, Start-ups, College Education..., Student Financial Aid, College Applications, Microsoft Office, Contact Center..., Team Leadership, Employee Management, Employee Training, Employee Recognition, Customer Retention, Student Counseling, Management, Call Centers, Business Development, Marketing Strategy, Coaching, Leadership, Admissions, Customer Satisfaction, Sales Process, Sales, Marketing, Lead Generation, Staff Development, Entrepreneurship, Strategic Partnerships, Performance Management, Financial Services, Leadership Development, Training, Executive Management, Team Building, Strategy, Salesforce.com, CRM, Recruiting, Customer Acquisition, Consulting, Resume Writing
Education
Northwood University 1993 — 1995
BA, Magna Cum Laude, Business Administration
Kirtland Community College 1976 — 1978
AA, Business
Yorktown High School 1974 — 1975
Camp Zama High School DOD 1973 — 1974
HS, General
Planning for College January 2008 - Present
Goal Financial April 2007 - December 2007
Goal Financial March 2006 - March 2007
EduCap April 2005 - September 2005
Student Loan Xpress September 2001 - March 2005
Student Loan Xpress, A CIT Company 2001 - 2005
Aegis Communications September 1999 - September 2001
American Express Educational Loans March 1997 - September 1999
The Chase Manhattan Bank 1993 - 1997
Sallie Mae 1990 - 1992
Skills
Student Loans, Corporate Trust, Call Center, Operations Management, Start-up Operations, Direct Marketing, College Counseling, Start-ups, College Education..., Student Financial Aid, College Applications, Microsoft Office, Contact Center..., Team Leadership, Employee Management, Employee Training, Employee Recognition, Customer Retention, Student Counseling, Management, Call Centers, Business Development, Marketing Strategy, Coaching, Leadership, Admissions, Customer Satisfaction, Sales Process, Sales, Marketing, Lead Generation, Staff Development, Entrepreneurship, Strategic Partnerships, Performance Management, Financial Services, Leadership Development, Training, Executive Management, Team Building, Strategy, Salesforce.com, CRM, Recruiting, Customer Acquisition, Consulting, Resume Writing
Education
Northwood University 1993 — 1995
BA, Magna Cum Laude, Business Administration
Kirtland Community College 1976 — 1978
AA, Business
Yorktown High School 1974 — 1975
Camp Zama High School DOD 1973 — 1974
HS, General
Joan Vera Joan Vera's Aegis Communications Experience November 2002 - March 2004
Job at FPL as a Contractor since Aug 2
Industry Automotive
Experience
Florida Power & Light July 2014 - Present
FPL August 2010 - July 2014
Snap-on Business Solutions April 2004 - July 2010
Snap-on Business Solutions (formerly ProQuest Business Solutions) April 2004 - July 2010
Proquest Business Solutions 2004 - July 2010
Indian River Community College 2003 - 2006
Aegis Communications November 2002 - March 2004
University of Iowa January 1999 - August 2002
Long Island University September 1999 - December 1999
Long Island University September 1995 - December 1999
Skills
C, Java, JavaScript, Troubleshooting, jQuery, Training, SQL, Software Development, Programming, Unix, XML, Microsoft SQL Server, Linux, Databases, SharePoint, Teaching, Visual Basic, Oracle, Perl, Visio, Web Applications, AJAX, Process Improvement, Python, Web Development, HTML, CSS, PL/SQL, Testing, Access, Microsoft Office, Web Services, C, MySQL
Education
University of Iowa 1999 — 2002
Inter-Disciplinary Masters, Human Computer Interaction
LIU Brooklyn 1994 — 2002
Bachelors, Computer Science
Florida Power & Light July 2014 - Present
FPL August 2010 - July 2014
Snap-on Business Solutions April 2004 - July 2010
Snap-on Business Solutions (formerly ProQuest Business Solutions) April 2004 - July 2010
Proquest Business Solutions 2004 - July 2010
Indian River Community College 2003 - 2006
Aegis Communications November 2002 - March 2004
University of Iowa January 1999 - August 2002
Long Island University September 1999 - December 1999
Long Island University September 1995 - December 1999
Skills
C, Java, JavaScript, Troubleshooting, jQuery, Training, SQL, Software Development, Programming, Unix, XML, Microsoft SQL Server, Linux, Databases, SharePoint, Teaching, Visual Basic, Oracle, Perl, Visio, Web Applications, AJAX, Process Improvement, Python, Web Development, HTML, CSS, PL/SQL, Testing, Access, Microsoft Office, Web Services, C, MySQL
Education
University of Iowa 1999 — 2002
Inter-Disciplinary Masters, Human Computer Interaction
LIU Brooklyn 1994 — 2002
Bachelors, Computer Science
Blenda Gamez Blenda Gamez's Aegis Communications Experience October 2009 - August 2012
Job Licensed Medicare Insurance Agent at Teleperformance, USA
Industry Insurance
Experience
Teleperformance, USA August 2014 - Present
NOVO 1 September 2012 - May 2014
Aegis Communications October 2009 - August 2012
Liberty National Life December 2008 - May 2010
NTN Software Solutions January 2008 - July 2008
NTN Software Solutions April 2007 - January 2008
The Agreement Center July 1993 - March 2007
Evangel Temple Church and Christian School October 1988 - July 1993
Skills
Customer Service, Call Centers, Leadership, Management, Customer Satisfaction, Team Management, Customer Retention, Insurance, Customer Experience, CRM, Team Building, Troubleshooting, Sales, Process Improvement
Education
Tarrant County College 1987 — 1990
Computer Science
Cisco Jr. College
Business
Teleperformance, USA August 2014 - Present
NOVO 1 September 2012 - May 2014
Aegis Communications October 2009 - August 2012
Liberty National Life December 2008 - May 2010
NTN Software Solutions January 2008 - July 2008
NTN Software Solutions April 2007 - January 2008
The Agreement Center July 1993 - March 2007
Evangel Temple Church and Christian School October 1988 - July 1993
Skills
Customer Service, Call Centers, Leadership, Management, Customer Satisfaction, Team Management, Customer Retention, Insurance, Customer Experience, CRM, Team Building, Troubleshooting, Sales, Process Improvement
Education
Tarrant County College 1987 — 1990
Computer Science
Cisco Jr. College
Business
Hermes Gonzalez Hermes Gonzalez's Aegis Communications Experience June 2007 - November 2007
Job Case Manager
Industry Individual & Family Services
Experience
BCFS Health & Human Services October 2014 - Present
Texas Health and Human Services Commission January 2014 - September 2014
MedAssist, a Firstsource company October 2012 - August 2013
MedAssist, a Firstsource company February 2011 - October 2012
Missouri Department of Health and Senior Services August 2010 - February 2011
AEGIS Communications June 2007 - November 2007
Harris County Hospital District July 1998 - November 2001
Skills
Human Relations, Managing Deadlines, Developing, Team Leadership, Bilingual, Highly detail oriented, Research, Observation, Interviews, Intuitive Leadership, Investigation, Customer Service, Medicare, Medicaid, Healthcare, HIPAA, Policy, New Hire Orientations, Medical Terminology, Revenue Cycle, Critical Thinking, Hospitals, Social Services, Case Management, Data Entry, Training, Team Building, Healthcare Management, Managed Care, Outlook, Conflict Resolution, Health Insurance, Microsoft Word, Account Management
Education
University of Texas at Brownsville 2002 — 2007
Bachelor of Science (BS), Criminal Justice/Law Enforcement Administration
Houston Community College 1996 — 1998
Pharmacy Technician/Assistant
BCFS Health & Human Services October 2014 - Present
Texas Health and Human Services Commission January 2014 - September 2014
MedAssist, a Firstsource company October 2012 - August 2013
MedAssist, a Firstsource company February 2011 - October 2012
Missouri Department of Health and Senior Services August 2010 - February 2011
AEGIS Communications June 2007 - November 2007
Harris County Hospital District July 1998 - November 2001
Skills
Human Relations, Managing Deadlines, Developing, Team Leadership, Bilingual, Highly detail oriented, Research, Observation, Interviews, Intuitive Leadership, Investigation, Customer Service, Medicare, Medicaid, Healthcare, HIPAA, Policy, New Hire Orientations, Medical Terminology, Revenue Cycle, Critical Thinking, Hospitals, Social Services, Case Management, Data Entry, Training, Team Building, Healthcare Management, Managed Care, Outlook, Conflict Resolution, Health Insurance, Microsoft Word, Account Management
Education
University of Texas at Brownsville 2002 — 2007
Bachelor of Science (BS), Criminal Justice/Law Enforcement Administration
Houston Community College 1996 — 1998
Pharmacy Technician/Assistant
Richard Ferry Richard Ferry's Aegis Communications Experience November 2009 - April 2010
Job Director of Sales Operations at C3/CustomerContactChannels, Inc.
Industry Outsourcing/Offshoring
Experience
C3/CustomerContactChannels, Inc. January 2015 - Present
C3 June 2014 - December 2014
C3/CustomerContactChannels, Inc. October 2011 - May 2014
C3/CustomerContactChannels, Inc. April 2010 - October 2011
Aegis Communications November 2009 - April 2010
Aegis Communications September 2008 - November 2009
Aegis Communications Group June 2007 - September 2008
Skills
Management, Customer Satisfaction, Training, Quality Assurance, Call Centers, Operations Management, Vendor Management, BPO, Outsourcing, Employee Engagement, Customer Experience, Workforce Management, Process Improvement, Call Center, Performance Improvement, Customer Service, Leadership
Education
Southern Methodist University 2004 — 2007
M.A., American History
Southern Methodist University 2000 — 2004
B.A., History and Religious Studies
C3/CustomerContactChannels, Inc. January 2015 - Present
C3 June 2014 - December 2014
C3/CustomerContactChannels, Inc. October 2011 - May 2014
C3/CustomerContactChannels, Inc. April 2010 - October 2011
Aegis Communications November 2009 - April 2010
Aegis Communications September 2008 - November 2009
Aegis Communications Group June 2007 - September 2008
Skills
Management, Customer Satisfaction, Training, Quality Assurance, Call Centers, Operations Management, Vendor Management, BPO, Outsourcing, Employee Engagement, Customer Experience, Workforce Management, Process Improvement, Call Center, Performance Improvement, Customer Service, Leadership
Education
Southern Methodist University 2004 — 2007
M.A., American History
Southern Methodist University 2000 — 2004
B.A., History and Religious Studies
Cory Wyatt Cory Wyatt's Aegis Communications Experience August 2001 - July 2004
Job Senior Learning & Development Manager at STARTEK
Industry Marketing and Advertising
Experience
STARTEK September 2014 - Present
ACCENT Marketing May 2011 - September 2014
ACCENT Marketing September 2010 - May 2011
ACCENT Marketing January 2009 - September 2010
ACCENT Marketing December 2007 - January 2009
ACCENT Marketing March 2006 - December 2007
Citi Group June 2004 - July 2004
Aegis Communications August 2001 - July 2004
Aegis Communications February 2001 - August 2001
Skills
Contact Centers, Call Centers, Customer Experience, Call Center, Leadership, Recruiting, Account Management, BPO, Call Center Development, Process Improvement, Team Building, Leadership Development, Organizational..., Marketing, Advertising, Microsoft Office, Workforce Management, Vendor Management, Customer Satisfaction, Sales, Telemarketing, Performance Management, Customer Retention, Training, Employee Engagement, Direct Marketing, Lead Generation, Operations Management, Management, Team Leadership, Avaya, Outsourcing, Customer Service, Employee Relations, CRM, Employee Training, Coaching, Telecommunications, Customer Engagement, Cross-functional Team..., Interviews, Human Resources, Strategy, Business Development, Time Management, Change Management, Training Delivery, Team Management, Hiring, Talent Management
Education
Mineral Area College 2013 — 2015
Missouri Western State University 2001 — 2004
Criminal Psychology
STARTEK September 2014 - Present
ACCENT Marketing May 2011 - September 2014
ACCENT Marketing September 2010 - May 2011
ACCENT Marketing January 2009 - September 2010
ACCENT Marketing December 2007 - January 2009
ACCENT Marketing March 2006 - December 2007
Citi Group June 2004 - July 2004
Aegis Communications August 2001 - July 2004
Aegis Communications February 2001 - August 2001
Skills
Contact Centers, Call Centers, Customer Experience, Call Center, Leadership, Recruiting, Account Management, BPO, Call Center Development, Process Improvement, Team Building, Leadership Development, Organizational..., Marketing, Advertising, Microsoft Office, Workforce Management, Vendor Management, Customer Satisfaction, Sales, Telemarketing, Performance Management, Customer Retention, Training, Employee Engagement, Direct Marketing, Lead Generation, Operations Management, Management, Team Leadership, Avaya, Outsourcing, Customer Service, Employee Relations, CRM, Employee Training, Coaching, Telecommunications, Customer Engagement, Cross-functional Team..., Interviews, Human Resources, Strategy, Business Development, Time Management, Change Management, Training Delivery, Team Management, Hiring, Talent Management
Education
Mineral Area College 2013 — 2015
Missouri Western State University 2001 — 2004
Criminal Psychology
William Sampler's Aegis Communications Experience August 2000 - August 2004
Job Apps Systems Engineer at Wells Fargo
Industry Financial Services
Experience
Wells Fargo Advisors December 2013 - Present
Central Parking System August 2006 - December 2013
Vertical Alliance August 2004 - August 2006
Aegis Communications August 2000 - August 2004
Motorola 1990 - 1997
Skills
ASP.NET, C#, ASP.NET MVC, Enterprise Architecture, Distributed..., Interface Design &..., Web Services, Software Development..., AJAX, Photoshop, Visual Studio, .NET, Windows, IIS, SQL, Microsoft SQL Server, T-SQL, CSS, Software Development, .Net Architecture, Web Application Design..., Git Version Control, SDLC, Responsive Web..., jQuery, WCF Services, JSON, OOP
Education
Stephen F. Austin State University 1980 — 1981
Computer Science
Wells Fargo Advisors December 2013 - Present
Central Parking System August 2006 - December 2013
Vertical Alliance August 2004 - August 2006
Aegis Communications August 2000 - August 2004
Motorola 1990 - 1997
Skills
ASP.NET, C#, ASP.NET MVC, Enterprise Architecture, Distributed..., Interface Design &..., Web Services, Software Development..., AJAX, Photoshop, Visual Studio, .NET, Windows, IIS, SQL, Microsoft SQL Server, T-SQL, CSS, Software Development, .Net Architecture, Web Application Design..., Git Version Control, SDLC, Responsive Web..., jQuery, WCF Services, JSON, OOP
Education
Stephen F. Austin State University 1980 — 1981
Computer Science
Eileen Keough's Aegis Communications Experience June 2013 - March 2015
Job Production Designer at McNeill Media Group
Industry Graphic Design
Experience
McNeill Media Group March 2015 - Present
AEGIS Communications June 2013 - March 2015
Philadelphia University January 2013 - May 2013
Philadelphia University's Office of Residence Life May 2010 - May 2013
Philadelphia University August 2011 - January 2013
The Profero Group, LLC. June 2012 - August 2012
Little Silver Tennis May 2009 - December 2011
Avenue May 2011 - August 2011
Rec Central Sports Action Photos May 2008 - June 2011
Skills
InDesign, Illustrator, Photoshop, Photography, Mac, Advertising, Microsoft Office, PC, Publications Production, Branding & Identity, Adobe Creative Suite, Graphics, Posters, Layout, Sketching, Typography, Microsoft Word, Logo Design, PowerPoint, Drawing, Microsoft Excel, Graphic Design
Education
Philadelphia University 2009 — 2013
Bachelor of Science (B.S.), Graphic Design Communication
Philadelphia University 2009 — 2013
McNeill Media Group March 2015 - Present
AEGIS Communications June 2013 - March 2015
Philadelphia University January 2013 - May 2013
Philadelphia University's Office of Residence Life May 2010 - May 2013
Philadelphia University August 2011 - January 2013
The Profero Group, LLC. June 2012 - August 2012
Little Silver Tennis May 2009 - December 2011
Avenue May 2011 - August 2011
Rec Central Sports Action Photos May 2008 - June 2011
Skills
InDesign, Illustrator, Photoshop, Photography, Mac, Advertising, Microsoft Office, PC, Publications Production, Branding & Identity, Adobe Creative Suite, Graphics, Posters, Layout, Sketching, Typography, Microsoft Word, Logo Design, PowerPoint, Drawing, Microsoft Excel, Graphic Design
Education
Philadelphia University 2009 — 2013
Bachelor of Science (B.S.), Graphic Design Communication
Philadelphia University 2009 — 2013
Bernadette Tilford's Aegis Communications Experience March 2002 - January 2003
Job HP OpenView/CiscoWorks Architect; ITIL V3, HPAIS; Security+
Industry Information Technology and Services
Experience
Pepperweed 2012 - Present
Wrapped Around You March 2009 - Present
Aviall April 2010 - January 2012
Insight Global March 2010 - April 2010
Dimension Data March 2010 - March 2010
Glotel July 2009 - February 2010
Citigroup September 2007 - February 2009
Verizon January 2004 - September 2007
Northrop Grumman December 2003 - January 2004
Aegis Communications March 2002 - January 2003
Skills
SNMP, Cisco IOS, Unix Administration, HP Openview, Juniper, Linux server..., Solaris, Solarwinds, InfoVista, Network Architecture, ITIL, Network Administration, Cisco, CiscoWorks, LAN/WAN, Vendor Management, Process Improvement, Network Performance, AIX, Network Engineering, JUNOS, Linux, IT Service Management, TCP/IP, ASA, PIX, Sun, Red Hat Linux, Service Management, Cisco Switches, OSPF, Capacity Planning, Network Operations, Troubleshooting, Software Installation, DNS, Wireless Networking, Routers, Frame Relay, Switches, EIGRP, Routing, WAN, Problem Solving, Project Management, NNMi, OMU, HP Operations Manager, Unix, Cisco Technologies
Education
Oklahoma State University 1982 — 1988
B.S.
Sapulpa High School 1979 — 1982
Valedictorian
Pepperweed 2012 - Present
Wrapped Around You March 2009 - Present
Aviall April 2010 - January 2012
Insight Global March 2010 - April 2010
Dimension Data March 2010 - March 2010
Glotel July 2009 - February 2010
Citigroup September 2007 - February 2009
Verizon January 2004 - September 2007
Northrop Grumman December 2003 - January 2004
Aegis Communications March 2002 - January 2003
Skills
SNMP, Cisco IOS, Unix Administration, HP Openview, Juniper, Linux server..., Solaris, Solarwinds, InfoVista, Network Architecture, ITIL, Network Administration, Cisco, CiscoWorks, LAN/WAN, Vendor Management, Process Improvement, Network Performance, AIX, Network Engineering, JUNOS, Linux, IT Service Management, TCP/IP, ASA, PIX, Sun, Red Hat Linux, Service Management, Cisco Switches, OSPF, Capacity Planning, Network Operations, Troubleshooting, Software Installation, DNS, Wireless Networking, Routers, Frame Relay, Switches, EIGRP, Routing, WAN, Problem Solving, Project Management, NNMi, OMU, HP Operations Manager, Unix, Cisco Technologies
Education
Oklahoma State University 1982 — 1988
B.S.
Sapulpa High School 1979 — 1982
Valedictorian
Christina (Tsonas) Dalglish's Aegis Communications Experience June 1997 - November 1999
Job Director, Customer Experience and Investment Strategy at American Express
Industry Financial Services
Experience
American Express July 2014 - Present
American Express Company November 1999 - July 2014
Aegis Communications June 1997 - November 1999
Skills
Customer Experience..., Marketing Strategy, Customer Loyalty, Loyalty Marketing, Customer Retention, Marketing Communications, Customer Insight, Customer Engagement, Marketing Management, Product Marketing, Brand Development, Loyalty Programs, Customer Experience, Telemarketing, Segmentation, Marketing
Education
Rutgers, The State University of New Jersey-Newark 2002 — 2006
Bachelor of Science, Sociology, Sociology, Marketing
American Express July 2014 - Present
American Express Company November 1999 - July 2014
Aegis Communications June 1997 - November 1999
Skills
Customer Experience..., Marketing Strategy, Customer Loyalty, Loyalty Marketing, Customer Retention, Marketing Communications, Customer Insight, Customer Engagement, Marketing Management, Product Marketing, Brand Development, Loyalty Programs, Customer Experience, Telemarketing, Segmentation, Marketing
Education
Rutgers, The State University of New Jersey-Newark 2002 — 2006
Bachelor of Science, Sociology, Sociology, Marketing
Jason Haerich's Aegis Communications Experience June 1999 - March 2002
Job Director at Cerner Corporation
Industry Information Technology and Services
Experience
Cerner Corporation Senior Engagement Leader - Senior ManagerCernerOctober 2007 - March 2012
Virtumundo March 2002 - July 2003
Aegis Communications June 1999 - March 2002
The Faneuil Group May 1997 - June 1999
ITI Marketing June 1994 - May 1997
ITI Marketing Services 1994 - 1997
Skills
Call Center, Customer Service, Lead Generation, Analytics, Business Development, Leadership, Management, Customer Experience, Call Centers, Vendor Management, Business Analysis, Data Analysis, CRM, Program Management, Project Management, Salesforce.com, Healthcare Information..., Process Improvement, EHR
Education
North Dakota State University
University of Missouri-Kansas City
Cerner Corporation Senior Engagement Leader - Senior ManagerCernerOctober 2007 - March 2012
Virtumundo March 2002 - July 2003
Aegis Communications June 1999 - March 2002
The Faneuil Group May 1997 - June 1999
ITI Marketing June 1994 - May 1997
ITI Marketing Services 1994 - 1997
Skills
Call Center, Customer Service, Lead Generation, Analytics, Business Development, Leadership, Management, Customer Experience, Call Centers, Vendor Management, Business Analysis, Data Analysis, CRM, Program Management, Project Management, Salesforce.com, Healthcare Information..., Process Improvement, EHR
Education
North Dakota State University
University of Missouri-Kansas City
Bob Issler's Aegis Communications Experience June 2005 - November 2009
Job Managing Partner, Therapeutic Solutions / Veterinary Solutions / Go 2 Plan B Marketing
Industry Publishing
Experience
Go 2 Plan B Marketing 2007 - Present
Therapeutic Solutions LLC October 2000 - Present
Aegis Communications June 2005 - November 2009
Medical World Communications 2001 - 2005
Springhouse Corporation 1996 - 1999
Excerpta Medica 1988 - 1996
Chris-Craft Corporation 1983 - 1988
McGraw-Hill 1980 - 1983
McGraw-Hill 1980 - 1983
Conair Corporation 1978 - 1981
Skills
Strategic Planning, Publishing, Account Management, New Business Development, Online Advertising, Competitive Analysis, Digital Marketing, Management, Business Development, Marketing Strategy, Business Strategy, Publications, Market Research, SEO, Marketing, Digital Media, Online Marketing, Social Media, Lead Generation, Advertising, Email Marketing, Strategic Partnerships, Integrated Marketing, Strategy, Marketing Communications, Analytics, CRM, Start-ups, Social Media Marketing, Direct Marketing, Marketing Management, Salesforce.com, E-commerce, Marketing Research, Brand Development, SEM, B2B, Content Development, Brand Management, Web Analytics, Product Marketing, Customer Acquisition, Entrepreneurship, Digital Strategy, Market Analysis, Google Analytics, P&L Management
Education
Fairleigh Dickenson University 1977 — 1978
MBA, Marketing
Rutgers, The State University of New Jersey-New Brunswick 1969 — 1973
JFK
Go 2 Plan B Marketing 2007 - Present
Therapeutic Solutions LLC October 2000 - Present
Aegis Communications June 2005 - November 2009
Medical World Communications 2001 - 2005
Springhouse Corporation 1996 - 1999
Excerpta Medica 1988 - 1996
Chris-Craft Corporation 1983 - 1988
McGraw-Hill 1980 - 1983
McGraw-Hill 1980 - 1983
Conair Corporation 1978 - 1981
Skills
Strategic Planning, Publishing, Account Management, New Business Development, Online Advertising, Competitive Analysis, Digital Marketing, Management, Business Development, Marketing Strategy, Business Strategy, Publications, Market Research, SEO, Marketing, Digital Media, Online Marketing, Social Media, Lead Generation, Advertising, Email Marketing, Strategic Partnerships, Integrated Marketing, Strategy, Marketing Communications, Analytics, CRM, Start-ups, Social Media Marketing, Direct Marketing, Marketing Management, Salesforce.com, E-commerce, Marketing Research, Brand Development, SEM, B2B, Content Development, Brand Management, Web Analytics, Product Marketing, Customer Acquisition, Entrepreneurship, Digital Strategy, Market Analysis, Google Analytics, P&L Management
Education
Fairleigh Dickenson University 1977 — 1978
MBA, Marketing
Rutgers, The State University of New Jersey-New Brunswick 1969 — 1973
JFK
Jig Amin's Aegis Communications Experience Operations ManagerAegis1997 - Present
Job Operations Manager at Aegis Communications
Industry Telecommunications
Experience
Aegis Communications Operations ManagerAegis1997 - Present
Education
Florida Atlantic University 2002 — 2004
Aegis Communications Operations ManagerAegis1997 - Present
Education
Florida Atlantic University 2002 — 2004
Amy Burgoyne, SPHR, SHRM - SCP's Aegis Communications Experience September 2000 - March 2003
Job Benefits Manager at Mothers Against Drunk Driving
Industry Nonprofit Organization Management
Experience
Mothers Against Drunk Driving October 2006 - Present
Burgoya Consulting July 2003 - October 2006
Aegis Communications September 2000 - March 2003
Skills
Benefits, Compensations, Personnel Policies, Department Budgeting, Talent Selection, Compensation Plan Design, Leave Administration, Policy Drafting, Account Management, Budgeting, Business Management, Business Strategy, Contract Negotiation, Employee Relations, Mentoring, Program Management, Non-profits, Outsourcing, Organizational..., Strategic Planning, Risk Management, Team Leadership, Team Management, Vendor Management, Nonprofits, Human Resources, Employee Benefits, Management, HRIS, Budgets, Employee Engagement, Leadership Development, Training, Public Speaking
Education
LeTourneau University 1994 — 1995
BS, Business Management
Mothers Against Drunk Driving October 2006 - Present
Burgoya Consulting July 2003 - October 2006
Aegis Communications September 2000 - March 2003
Skills
Benefits, Compensations, Personnel Policies, Department Budgeting, Talent Selection, Compensation Plan Design, Leave Administration, Policy Drafting, Account Management, Budgeting, Business Management, Business Strategy, Contract Negotiation, Employee Relations, Mentoring, Program Management, Non-profits, Outsourcing, Organizational..., Strategic Planning, Risk Management, Team Leadership, Team Management, Vendor Management, Nonprofits, Human Resources, Employee Benefits, Management, HRIS, Budgets, Employee Engagement, Leadership Development, Training, Public Speaking
Education
LeTourneau University 1994 — 1995
BS, Business Management
Santoro, Mark's Aegis Communications Experience September 2001 - June 2002
Job IAE at Sprint
Industry Wireless
Experience
Sprint August 2002 - Present
Aegis communications September 2001 - June 2002
Education
Hope International University 1997 — 2000
Sprint August 2002 - Present
Aegis communications September 2001 - June 2002
Education
Hope International University 1997 — 2000
Mark Hefley's Aegis Communications Experience October 2008 - Present
Job Operations Manager
Industry Marketing and Advertising
Experience
Aegis Communications October 2008 - Present
Aegis Communications 2009 - 2010
US Notifications 2003 - 2007
Skills
Sales Management, Sales Operations, Vendor Management
Education
Missouri Southern State University 1987 — 1992
BS, Marketing Management
Aegis Communications October 2008 - Present
Aegis Communications 2009 - 2010
US Notifications 2003 - 2007
Skills
Sales Management, Sales Operations, Vendor Management
Education
Missouri Southern State University 1987 — 1992
BS, Marketing Management
Ginger Wright's Aegis Communications Experience September 2002 - May 2003
Job Independent Executive Telecommunications Professional
Industry Information Technology and Services
Experience
selfemployed October 2006 - May 2008
Puig Corp 2006 - 2008
Vyvary International, Inc. June 2003 - March 2006
Aegis Communications September 2002 - May 2003
Precision Response Corporation October 1996 - July 2002
PRC 1996 - 2002
Precision Response Corporation ("PRC") 1996 - 2002
Skills
Process Improvement, Strategy, Sales, IVR, Outsourcing, Call Centers, Vendor Management, Team Building, BPO, Management, Business Development, Telecommunications, Customer Service, Contract Negotiation, Disaster Recovery, Executive Management, Avaya, Project Management, Customer Experience, Workforce Management, Contact Centers, Inbound Marketing
Education
Miami Dade College 1962 — 1963
selfemployed October 2006 - May 2008
Puig Corp 2006 - 2008
Vyvary International, Inc. June 2003 - March 2006
Aegis Communications September 2002 - May 2003
Precision Response Corporation October 1996 - July 2002
PRC 1996 - 2002
Precision Response Corporation ("PRC") 1996 - 2002
Skills
Process Improvement, Strategy, Sales, IVR, Outsourcing, Call Centers, Vendor Management, Team Building, BPO, Management, Business Development, Telecommunications, Customer Service, Contract Negotiation, Disaster Recovery, Executive Management, Avaya, Project Management, Customer Experience, Workforce Management, Contact Centers, Inbound Marketing
Education
Miami Dade College 1962 — 1963
Christian Merchant's Aegis Communications Experience Recruiting ManagerAegis Communications Group, IncMarch 2005 - Present
Job HR Manager at Aegis Communications
Industry Outsourcing/Offshoring
Experience
Aegis Communications Recruiting ManagerAegis Communications Group, IncMarch 2005 - Present
Education
Indian River State College 1997 — 1999
Aegis Communications Recruiting ManagerAegis Communications Group, IncMarch 2005 - Present
Education
Indian River State College 1997 — 1999
Jarrod Koehler's Aegis Communications Experience July 1999 - December 2001
Job Support Services Engineer at School Messenger
Industry Information Technology and Services
Experience
School Messenger June 2012 - Present
Leggett & Platt November 2008 - June 2012
Leggett & Platt September 2008 - November 2008
Leggett & Platt May 2007 - September 2008
Fast Freedom, Inc. April 2003 - January 2007
Aegis Communications July 1999 - December 2001
Skills
XP, Microsoft Exchange, Active Directory, Network Administration, Troubleshooting, Linux, Windows, Help Desk Support, Software Installation, Hardware, Testing, Windows 7, Operating Systems, Unix, Technical Support
Education
Missouri Southern State University 2001 — 2002
None, CIS
School Messenger June 2012 - Present
Leggett & Platt November 2008 - June 2012
Leggett & Platt September 2008 - November 2008
Leggett & Platt May 2007 - September 2008
Fast Freedom, Inc. April 2003 - January 2007
Aegis Communications July 1999 - December 2001
Skills
XP, Microsoft Exchange, Active Directory, Network Administration, Troubleshooting, Linux, Windows, Help Desk Support, Software Installation, Hardware, Testing, Windows 7, Operating Systems, Unix, Technical Support
Education
Missouri Southern State University 2001 — 2002
None, CIS
Ellen Meyer's Aegis Communications Experience July 2011 - Present
Job Editor at Aegis Communications
Industry Publishing
Experience
Aegis Communications July 2011 - Present
Skin & Aging January 2007 - July 2011
Voyager Expanded Learning 1997 - 2010
Advanstar Communications 1996 - 2005
Skills
Feature Articles, Dermatology, Social Media, Publishing, Editing, Copy Editing, Newsletters, Public Relations, Magazines, Content Development, Editorial, Web Content
Education
Pace University - Lubin School of Business 1982 — 1984
MBA, Management
University of Michigan 1971 — 1973
BA, Journalism
Aegis Communications July 2011 - Present
Skin & Aging January 2007 - July 2011
Voyager Expanded Learning 1997 - 2010
Advanstar Communications 1996 - 2005
Skills
Feature Articles, Dermatology, Social Media, Publishing, Editing, Copy Editing, Newsletters, Public Relations, Magazines, Content Development, Editorial, Web Content
Education
Pace University - Lubin School of Business 1982 — 1984
MBA, Management
University of Michigan 1971 — 1973
BA, Journalism
Matthew Bliwernitz's Aegis Communications Experience August 2010 - August 2011
Job Computer Technician at Computer Center
Industry Consumer Services
Experience
Computer Center May 2013 - Present
Walmart October 2012 - May 2013
Aegis Communications August 2010 - August 2011
Novo 1 September 2009 - August 2010
District IV HRDC June 2009 - August 2009
Havre Ford September 2008 - October 2008
Skills
Call Center, Workforce Management, BPO, Call Centers, Customer Experience, Service Delivery, Technical Support, Customer Satisfaction, Software Installation, Customer Service, System Administration, Sales, Troubleshooting, Networking
Education
Montana State University-Northern 2003 — 2008
Bachelor of Science, Computer Engineering
Montana State University-Northern 2003 — 2008
Bachelor of Science, Computer Information Systems
Montana State University-Northern 2003 — 2008
Associates of Applied Science, Electronics Engineering Technology
Montana State University-Northern 2003 — 2008
Associates of Applied Science, Computer Information Systems
Computer Center May 2013 - Present
Walmart October 2012 - May 2013
Aegis Communications August 2010 - August 2011
Novo 1 September 2009 - August 2010
District IV HRDC June 2009 - August 2009
Havre Ford September 2008 - October 2008
Skills
Call Center, Workforce Management, BPO, Call Centers, Customer Experience, Service Delivery, Technical Support, Customer Satisfaction, Software Installation, Customer Service, System Administration, Sales, Troubleshooting, Networking
Education
Montana State University-Northern 2003 — 2008
Bachelor of Science, Computer Engineering
Montana State University-Northern 2003 — 2008
Bachelor of Science, Computer Information Systems
Montana State University-Northern 2003 — 2008
Associates of Applied Science, Electronics Engineering Technology
Montana State University-Northern 2003 — 2008
Associates of Applied Science, Computer Information Systems
Jeanette Fiori-Clemente's Aegis Communications Experience March 2004 - April 2006
Job Case Manager at Arbor Education and Training
Industry Individual & Family Services
Experience
Arbor Education and Training March 2007 - Present
Arizona Department of Economic Security April 2006 - May 2007
Arbor Education and Training May 2006 - March 2007
Aegis Communications March 2004 - April 2006
Education
Northern Arizona University-The W. A. Franke College of Business 2008 — 2010
Masters, Public Administration
University of Arizona 2002 — 2005
Bachelors, English/Creative Writing
Arbor Education and Training March 2007 - Present
Arizona Department of Economic Security April 2006 - May 2007
Arbor Education and Training May 2006 - March 2007
Aegis Communications March 2004 - April 2006
Education
Northern Arizona University-The W. A. Franke College of Business 2008 — 2010
Masters, Public Administration
University of Arizona 2002 — 2005
Bachelors, English/Creative Writing
Demetria Simmons's Aegis Communications Experience August 2013 - December 2013
Job Corporate Paralegal
Industry Legal Services
Experience
ECi Software Solutions March 2015 - Present
HealthSmart February 2014 - Present
Aegis Communications August 2013 - December 2013
Epiq Systems--- Northrup Grumman June 2013 - July 2013
Monahan Law Group, LLC December 2011 - June 2013
Allstate Ins. Co December 2007 - December 2011
Rehabilitation Institute of Chicago April 2001 - November 2007
The Center for Disability and Elder Law May 2006 - August 2006
Northwestern Memorial Hospital January 2006 - May 2006
Cascino-Vaughan Law Offices January 1999 - January 2001
Skills
Microsoft Office, Microsoft project, Legal Writing, Medical Terminology, Legal Research, Legal Compliance, Legal Documents, Estate Administration, Real Estate Transactions, Insurance, Pleadings, Microsoft Excel, Notary Public, Legal Assistance, Depositions, Westlaw, Legal Issues, Wills, PowerPoint, Real Estate, Hospitals, Research, Document Review, HIPAA, Motions, Litigation Support, Administrative..., Wordperfect, Claim, Healthcare, Courts, Litigation, Software Documentation, Customer Service, Time Management, Analysis, Policy, Corporate Law
Education
Governors State University 2013 — 2016
MBA, Information Technology
Governor State University, University 2006 — 2008
Bachelors Degree, Business Administration & Applied Sciences
South Suburban College 2004 — 2006
Associates of Arts Degree; ABA, Paralegal Studies & Applied Sciences
Thornton Township High School
ECi Software Solutions March 2015 - Present
HealthSmart February 2014 - Present
Aegis Communications August 2013 - December 2013
Epiq Systems--- Northrup Grumman June 2013 - July 2013
Monahan Law Group, LLC December 2011 - June 2013
Allstate Ins. Co December 2007 - December 2011
Rehabilitation Institute of Chicago April 2001 - November 2007
The Center for Disability and Elder Law May 2006 - August 2006
Northwestern Memorial Hospital January 2006 - May 2006
Cascino-Vaughan Law Offices January 1999 - January 2001
Skills
Microsoft Office, Microsoft project, Legal Writing, Medical Terminology, Legal Research, Legal Compliance, Legal Documents, Estate Administration, Real Estate Transactions, Insurance, Pleadings, Microsoft Excel, Notary Public, Legal Assistance, Depositions, Westlaw, Legal Issues, Wills, PowerPoint, Real Estate, Hospitals, Research, Document Review, HIPAA, Motions, Litigation Support, Administrative..., Wordperfect, Claim, Healthcare, Courts, Litigation, Software Documentation, Customer Service, Time Management, Analysis, Policy, Corporate Law
Education
Governors State University 2013 — 2016
MBA, Information Technology
Governor State University, University 2006 — 2008
Bachelors Degree, Business Administration & Applied Sciences
South Suburban College 2004 — 2006
Associates of Arts Degree; ABA, Paralegal Studies & Applied Sciences
Thornton Township High School
Shubhra Pradhan, PHR's Aegis Communications Experience December 2010 - August 2012
Job Human Resource at AGC Networks Inc.
Industry Human Resources
Experience
AGC NETWORKS, INC July 2012 - Present
Aegis Communications December 2010 - August 2012
ESSAR GROUP MUMBAI, INDIA October 2009 - November 2010
CEAT April 2008 - June 2008
ICICI Bank Ltd. September 2006 - May 2007
Skills
Compensations, Talent Acquisition, Talent engagement, HRIS, Visio, ADP, Talent Management, ADP Payroll, Deferred Compensation, Employee Engagement, Employee Relations, HR Policies, Personnel Management, Recruiting
Education
Management Development Institute 2007 — 2009
Post-Graduate Diploma; MBA, Management
Bharati Vidyapeeth Deemed University 2001 — 2005
B.E, Industrial Electronics
AGC NETWORKS, INC July 2012 - Present
Aegis Communications December 2010 - August 2012
ESSAR GROUP MUMBAI, INDIA October 2009 - November 2010
CEAT April 2008 - June 2008
ICICI Bank Ltd. September 2006 - May 2007
Skills
Compensations, Talent Acquisition, Talent engagement, HRIS, Visio, ADP, Talent Management, ADP Payroll, Deferred Compensation, Employee Engagement, Employee Relations, HR Policies, Personnel Management, Recruiting
Education
Management Development Institute 2007 — 2009
Post-Graduate Diploma; MBA, Management
Bharati Vidyapeeth Deemed University 2001 — 2005
B.E, Industrial Electronics
Tolbert Davis's Aegis Communications Experience August 2010 - February 2011
Job Manager at KoolCote of Texas
Industry Management Consulting
Experience
KoolCote of Texas June 2014 - Present
Sundek of San Antonio February 2011 - June 2014
Aegis Communications August 2010 - February 2011
American Business Benefits August 2009 - February 2011
Sundeck Products, Inc August 2002 - July 2009
Sundek by Gold Coast Surfaces, Inc July 1992 - August 2002
Sundek by Sun Surfaces of Orlando May 1987 - July 1992
Skills
Sales Management, Strategic Planning, New Business Development, Sales, Leadership, Process Improvement, Management
Education
Samford University 1983 — 1987
Arts and Science
Berry High School
KoolCote of Texas June 2014 - Present
Sundek of San Antonio February 2011 - June 2014
Aegis Communications August 2010 - February 2011
American Business Benefits August 2009 - February 2011
Sundeck Products, Inc August 2002 - July 2009
Sundek by Gold Coast Surfaces, Inc July 1992 - August 2002
Sundek by Sun Surfaces of Orlando May 1987 - July 1992
Skills
Sales Management, Strategic Planning, New Business Development, Sales, Leadership, Process Improvement, Management
Education
Samford University 1983 — 1987
Arts and Science
Berry High School
Ben Harsh's Aegis Communications Experience 1997 - 1999
Job Emerging & Transferable Risk Manager
Industry Financial Services
Experience
Citi October 2013 - Present
Citigroup October 2013 - Present
Citi Group September 2005 - October 2013
Citi November 2001 - September 2005
CyberRep.com October 1999 - February 2001
Aegis Communications 1997 - 1999
First Data Merchant Services 1995 - 1997
First Data Merchant Services 1995 - 1997
First Data Merchant Services 1995 - 1997
Skills
Credit Cards, Banking, Risk Management, Financial Risk, Portfolio Management, Credit, Investments, Business Analysis, Process Improvement, Operational Risk..., Financial Services, Project Management, PMO, Business Process..., Analysis, Financial Analysis, Relationship Management, Operational Risk, Call Centers, Project Portfolio..., Vendor Management, Outsourcing, Enterprise Risk..., Financial Modeling, Finance, Asset Management
Education
Frostburg State University 1995 — 1997
BS, Management
SHS
Citi October 2013 - Present
Citigroup October 2013 - Present
Citi Group September 2005 - October 2013
Citi November 2001 - September 2005
CyberRep.com October 1999 - February 2001
Aegis Communications 1997 - 1999
First Data Merchant Services 1995 - 1997
First Data Merchant Services 1995 - 1997
First Data Merchant Services 1995 - 1997
Skills
Credit Cards, Banking, Risk Management, Financial Risk, Portfolio Management, Credit, Investments, Business Analysis, Process Improvement, Operational Risk..., Financial Services, Project Management, PMO, Business Process..., Analysis, Financial Analysis, Relationship Management, Operational Risk, Call Centers, Project Portfolio..., Vendor Management, Outsourcing, Enterprise Risk..., Financial Modeling, Finance, Asset Management
Education
Frostburg State University 1995 — 1997
BS, Management
SHS
Vicki Gehlert's Aegis Communications Experience October 2009 - May 2011
Job Insurance Advisor at Fiorella Insurance Agency, Inc.
Industry Insurance
Experience
Fiorella Insurance Agency, Inc. September 2015 - Present
Convey Health Solutions August 2013 - September 2015
Cross Academy 2014 - 2014
Aegis Communications October 2009 - May 2011
The Longaberger Company 1998 - 2010
Treasure Coast Hospices May 2008 - October 2008
QVC, ST. LUCIE September 2003 - May 2008
Dynamic Systems Solutions December 2000 - August 2003
Columbia County Board of Education October 1999 - October 2000
Wackenhut September 1998 - May 1999
Skills
Customer Service, Customer Satisfaction, Access, Call Center, Business Analysis, Retail, Team Building, Sales, Project Management, Windows, Microsoft Office, Consulting, Coaching, Call Centers, Change Management, Leadership, Event Planning, Public Speaking, Training, Process Improvement, Management, Software Documentation, Strategic Planning, Marketing
Education
Moore Solutions. Software Learning Center 2004 — 2005
Classes toward MCP
Florida Atlantic University 1981 — 1999
Art History, History, English
Lynn University 1978 — 1980
AALA, Art/English
The University of the Arts 1977 — 1978
Fiorella Insurance Agency, Inc. September 2015 - Present
Convey Health Solutions August 2013 - September 2015
Cross Academy 2014 - 2014
Aegis Communications October 2009 - May 2011
The Longaberger Company 1998 - 2010
Treasure Coast Hospices May 2008 - October 2008
QVC, ST. LUCIE September 2003 - May 2008
Dynamic Systems Solutions December 2000 - August 2003
Columbia County Board of Education October 1999 - October 2000
Wackenhut September 1998 - May 1999
Skills
Customer Service, Customer Satisfaction, Access, Call Center, Business Analysis, Retail, Team Building, Sales, Project Management, Windows, Microsoft Office, Consulting, Coaching, Call Centers, Change Management, Leadership, Event Planning, Public Speaking, Training, Process Improvement, Management, Software Documentation, Strategic Planning, Marketing
Education
Moore Solutions. Software Learning Center 2004 — 2005
Classes toward MCP
Florida Atlantic University 1981 — 1999
Art History, History, English
Lynn University 1978 — 1980
AALA, Art/English
The University of the Arts 1977 — 1978
Nicholas Solomon's Aegis Communications Experience May 2006 - July 2014
Job Client Services Aegis Communications
Industry Telecommunications
Experience
Audible, Inc. June 2015 - Present
Cognizant Technology Solutions August 2014 - May 2015
Aegis Communications May 2006 - July 2014
Aegis Communications Group, Inc. 2006 - May 2009
GE Capital February 2001 - June 2004
Skills
Workforce Management, BPO, Transition Management, Process Excellence, Contact Centers, Call Centers, Call Center, Outsourcing, Offshoring, Service Delivery, Customer Experience
Education
Salem International University 2004 — 2005
MBA, International Business
Audible, Inc. June 2015 - Present
Cognizant Technology Solutions August 2014 - May 2015
Aegis Communications May 2006 - July 2014
Aegis Communications Group, Inc. 2006 - May 2009
GE Capital February 2001 - June 2004
Skills
Workforce Management, BPO, Transition Management, Process Excellence, Contact Centers, Call Centers, Call Center, Outsourcing, Offshoring, Service Delivery, Customer Experience
Education
Salem International University 2004 — 2005
MBA, International Business
Bill Noone's Aegis Communications Experience October 2010 - Present
Job Editor at Aegis Communications
Industry Writing and Editing
Experience
Aegis Communications October 2010 - Present
BNP Media 2001 - 2008
VerticalNet Inc. 1998 - 2001
North American Publishing Co. 1993 - 1998
Skills
Newsletters, Editorial, Advertising, Publishing, Editing, Magazines, Publications, Proofreading, Feature Articles, Copy Editing, Social Media, Journalism, Storytelling, Web Content, Copywriting
Education
Saint Michael's College 1977 — 1981
Bachelor of Arts, Journalism
Aegis Communications October 2010 - Present
BNP Media 2001 - 2008
VerticalNet Inc. 1998 - 2001
North American Publishing Co. 1993 - 1998
Skills
Newsletters, Editorial, Advertising, Publishing, Editing, Magazines, Publications, Proofreading, Feature Articles, Copy Editing, Social Media, Journalism, Storytelling, Web Content, Copywriting
Education
Saint Michael's College 1977 — 1981
Bachelor of Arts, Journalism
Bridget Dent's Aegis Communications Experience October 2007 - June 2009
Job Integration Technology Training Specialist at The Training Associates
Industry Financial Services
Experience
The Training Associates January 2011 - Present
T-Mobile June 2007 - January 2011
Aegis Communications October 2007 - June 2009
Skills
Instructor-led Training, Adult Education, Soft Skills, Customer Service, Training, Call Center, Corporate Training, Integration, Performance Management, Training Delivery, Leadership Development, Curriculum Design, Human Resources, Instructional Design, Customer Satisfaction, Strategic Partnerships, Call Centers, Management, ADDIE, Needs Analysis, Employee Training, Team Building
Education
Devry Institute of Technology 1997 — 1998
None, Computer Information Systems
Morris Brown College 1983 — 1985
Associate, Business
The Training Associates January 2011 - Present
T-Mobile June 2007 - January 2011
Aegis Communications October 2007 - June 2009
Skills
Instructor-led Training, Adult Education, Soft Skills, Customer Service, Training, Call Center, Corporate Training, Integration, Performance Management, Training Delivery, Leadership Development, Curriculum Design, Human Resources, Instructional Design, Customer Satisfaction, Strategic Partnerships, Call Centers, Management, ADDIE, Needs Analysis, Employee Training, Team Building
Education
Devry Institute of Technology 1997 — 1998
None, Computer Information Systems
Morris Brown College 1983 — 1985
Associate, Business
Daniel Shaffar's Aegis Communications Experience May 2007 - September 2007
Job Management Consultant
Industry Marketing and Advertising
Experience
HSBC January 2008 - April 2008
Aegis Communications May 2007 - September 2007
JP Morgan Chase September 2001 - June 2006
Gus Shaffar Ford Lincoln Mercury Inc. February 1980 - June 1997
Education
Ford Motor Company 1989 — 1989
Situational Leadership
Missouri Southern State University 1975 — 1980
Accounting, Economics / Finance, Marketing / Management
Parkwood High School 1971 — 1975
Diploma, Marketing/Management, Accounting
HSBC January 2008 - April 2008
Aegis Communications May 2007 - September 2007
JP Morgan Chase September 2001 - June 2006
Gus Shaffar Ford Lincoln Mercury Inc. February 1980 - June 1997
Education
Ford Motor Company 1989 — 1989
Situational Leadership
Missouri Southern State University 1975 — 1980
Accounting, Economics / Finance, Marketing / Management
Parkwood High School 1971 — 1975
Diploma, Marketing/Management, Accounting
james degirolamo's Aegis Communications Experience September 2008 - May 2010
Job Inbound Sales Rep at Orange Lake Resorts
Industry Outsourcing/Offshoring
Experience
Orange Lake Resorts September 2014 - Present
Wyndham Vacation Ownership February 2014 - September 2014
Am-Med Diabetic Supplies dba Beyond Medical USA June 2013 - February 2014
Liberty Medical Supply May 2010 - May 2012
Aegis Communications September 2008 - May 2010
Wyndham Vacation Ownership 2008 - 2009
Morquest Mortgage February 2005 - February 2008
Alternative Mortgage Funding February 2003 - February 2005
Skills
BPO, Training, Management, Customer Service, Sales, Sales Management, Team Building
Education
Seminole State College of Florida 2014 — 2017
Associate's degree, Business, Management, Marketing, and Related Support Services
Seminole State College of Florida 2014 — 2016
Associate's degree, Business
Orange Lake Resorts September 2014 - Present
Wyndham Vacation Ownership February 2014 - September 2014
Am-Med Diabetic Supplies dba Beyond Medical USA June 2013 - February 2014
Liberty Medical Supply May 2010 - May 2012
Aegis Communications September 2008 - May 2010
Wyndham Vacation Ownership 2008 - 2009
Morquest Mortgage February 2005 - February 2008
Alternative Mortgage Funding February 2003 - February 2005
Skills
BPO, Training, Management, Customer Service, Sales, Sales Management, Team Building
Education
Seminole State College of Florida 2014 — 2017
Associate's degree, Business, Management, Marketing, and Related Support Services
Seminole State College of Florida 2014 — 2016
Associate's degree, Business
Robin Wynn's Aegis Communications Experience October 2005 - March 2009
Job Customer Service Rep
Industry Insurance
Experience
Aegis Communications October 2005 - March 2009
Education
Marymount Manhattan College 1988 — 1992
Major:English/Minor:Education
Aegis Communications October 2005 - March 2009
Education
Marymount Manhattan College 1988 — 1992
Major:English/Minor:Education
Amy Brodsky's Aegis Communications Experience January 2000 - June 2004
Job Supervisor, Compendial at AAI Pharma Services
Industry Pharmaceuticals
Experience
Aai Pharma July 2015 - Present
Bayer HealthCare January 2013 - Present
Teva Animal Health March 2012 - Present
Teva Animal Health October 2011 - March 2012
Teva Animal Health July 2010 - December 2011
Teva Animal Health May 2004 - July 2010
Aegis Communications January 2000 - June 2004
Skills
Analytical Chemistry, Quality Assurance, UV/Vis, GMP, Pharmaceutical Industry, Validation, Sop, Laboratory, GLP, Quality Control, Wet Chemistry, HPLC, Change Control, CAPA, R&D, Biotechnology, Regulatory Affairs, Lifesciences, Formulation, Chromatography, FDA, V&V, Chemistry, Auditing, Medical Devices, Gas Chromatography, Microbiology, Biochemistry, LIMS, Life Sciences, SOP, 21 CFR Part 11
Education
Missouri Western State University 1997 — 2003
Bachelor of Science, Chemistry
Missouri Western State University
Aai Pharma July 2015 - Present
Bayer HealthCare January 2013 - Present
Teva Animal Health March 2012 - Present
Teva Animal Health October 2011 - March 2012
Teva Animal Health July 2010 - December 2011
Teva Animal Health May 2004 - July 2010
Aegis Communications January 2000 - June 2004
Skills
Analytical Chemistry, Quality Assurance, UV/Vis, GMP, Pharmaceutical Industry, Validation, Sop, Laboratory, GLP, Quality Control, Wet Chemistry, HPLC, Change Control, CAPA, R&D, Biotechnology, Regulatory Affairs, Lifesciences, Formulation, Chromatography, FDA, V&V, Chemistry, Auditing, Medical Devices, Gas Chromatography, Microbiology, Biochemistry, LIMS, Life Sciences, SOP, 21 CFR Part 11
Education
Missouri Western State University 1997 — 2003
Bachelor of Science, Chemistry
Missouri Western State University
Daniel Pacitti's Aegis Communications Experience June 2011 - Present
Job Order Services at QVC at Port Saint Lucie, Florida
Industry Internet
Experience
http://www.danpacitti.com November 2014 - Present
QVC at Port Saint Lucie, Florida August 2012 - Present
QVC August 2012 - Present
Aegis Communications June 2011 - Present
Skills
AutoCAD Architecture, New England Tech, AutoCAD, WordPress, Web Marketing, Marketing, Photoshop, Research, Customer Service, Online Marketing, Blogging, PPC, SEO, Social Media Marketing, Social Networking, Online Advertising, Email Marketing, Social Media, Marketing Strategy, Entrepreneurship, E-commerce, Advertising
Education
Advanced Construction Services 2001 — 2003
Certified Professional Estimator, Project Managment, Estimating all phases of construction. All phases of construction managment., 4.0
Gemological Institute of America 2001 — 2002
Diamond Essentials & Colored Stone Essentials, Gemologist
New England Institute of Technology 1990 — 1992
Associates, Architectural & Structural Drafting Technologies
http://www.danpacitti.com November 2014 - Present
QVC at Port Saint Lucie, Florida August 2012 - Present
QVC August 2012 - Present
Aegis Communications June 2011 - Present
Skills
AutoCAD Architecture, New England Tech, AutoCAD, WordPress, Web Marketing, Marketing, Photoshop, Research, Customer Service, Online Marketing, Blogging, PPC, SEO, Social Media Marketing, Social Networking, Online Advertising, Email Marketing, Social Media, Marketing Strategy, Entrepreneurship, E-commerce, Advertising
Education
Advanced Construction Services 2001 — 2003
Certified Professional Estimator, Project Managment, Estimating all phases of construction. All phases of construction managment., 4.0
Gemological Institute of America 2001 — 2002
Diamond Essentials & Colored Stone Essentials, Gemologist
New England Institute of Technology 1990 — 1992
Associates, Architectural & Structural Drafting Technologies
Jerri Griffith's Aegis Communications Experience April 2003 - January 2005
Job Human Resources Supervisor at Kansas City Area Transportation Authority
Industry Transportation/Trucking/Railroad
Experience
Kansas City Area Transportation Authority April 2013 - Present
Select Speciality Hospital November 2010 - April 2012
Bridgewood Health Care LLC August 2008 - June 2010
Research Medical Center February 2007 - September 2007
Marillac February 2005 - December 2006
Aegis Communications April 2003 - January 2005
Skills
Employee Relations, Performance Management, Microsoft Office, New Hire Orientations, Training, Interviews, Benefits Administration, Employee Benefits, Recruiting, Human Resources, Leadership, HRIS
Education
Oklahoma State University 1979 — 1983
Bachelor of Science, Environmental Science
Oklahoma State University
Bachelor of Science (B.S.)
Kansas City Area Transportation Authority April 2013 - Present
Select Speciality Hospital November 2010 - April 2012
Bridgewood Health Care LLC August 2008 - June 2010
Research Medical Center February 2007 - September 2007
Marillac February 2005 - December 2006
Aegis Communications April 2003 - January 2005
Skills
Employee Relations, Performance Management, Microsoft Office, New Hire Orientations, Training, Interviews, Benefits Administration, Employee Benefits, Recruiting, Human Resources, Leadership, HRIS
Education
Oklahoma State University 1979 — 1983
Bachelor of Science, Environmental Science
Oklahoma State University
Bachelor of Science (B.S.)
Michael Barilla's Aegis Communications Experience 1999 - 2002
Job Independent Consultant
Industry Financial Services
Experience
Home October 2012 - Present
Bank of America March 2011 - August 2012
Wachovia, A Wells Fargo Company September 2005 - December 2009
Wachovia, A Wells Fargo Company January 2004 - September 2005
Wachovia, A Wells Fargo Company September 2002 - January 2004
Aegis Communications 1999 - 2002
Coverdell & Company 1998 - 1999
Towers Perrin 1996 - 1998
SDR Consulting 1995 - 1996
Skills
SPSS, Tableau, Statistics, Statistical Modeling, Big Data Analytics, SQL, SQL Server, Visual Basic for..., Hadoop
Education
Georgia State University
MS, Mathematics with Statistical Concentration
The University of Georgia
BS, Statistics
Home October 2012 - Present
Bank of America March 2011 - August 2012
Wachovia, A Wells Fargo Company September 2005 - December 2009
Wachovia, A Wells Fargo Company January 2004 - September 2005
Wachovia, A Wells Fargo Company September 2002 - January 2004
Aegis Communications 1999 - 2002
Coverdell & Company 1998 - 1999
Towers Perrin 1996 - 1998
SDR Consulting 1995 - 1996
Skills
SPSS, Tableau, Statistics, Statistical Modeling, Big Data Analytics, SQL, SQL Server, Visual Basic for..., Hadoop
Education
Georgia State University
MS, Mathematics with Statistical Concentration
The University of Georgia
BS, Statistics
Donna Greer's Aegis Communications Experience 2010 - 2010
Job Vocational Coordinator at Mosaic
Industry Higher Education
Experience
Mosaic April 2013 - Present
Richland College January 2012 - December 2014
St. Nick's October 2012 - April 2013
Community Homes for Adults, Inc. January 2007 - December 2011
Primerica July 2005 - December 2010
Aegis Communications 2010 - 2010
G² Consulting and Services 2005 - 2010
Ford Motor Credit Company September 2001 - June 2005
Affiliated Computer Services, Inc. August 1995 - March 2001
Affiliated Computer Services 1992 - 1995
Skills
Team Building, Negotiation, Customer Relations, Public Speaking, Customer Service, Project Management, Business Decision Making, Skip Tracing, Call Center, Operating Budgets, Procurement, Contract Management, Employee Training, Product Training, University Teaching, Communication Skills, Information Technology, Staff Supervision, Special Needs..., Strategic Planning, Budgets, Training, Staff Development, Process Improvement, Team Leadership, Management, Sales, Contract Negotiation, Change Management, Account Management, Financial Analysis, Vendor Management, Insurance, Project Planning, Analysis, Microsoft Office, Consulting, Microsoft Excel, Outlook, Non-profits, Software Documentation, Employee Benefits, Call Centers, Networking
Education
Our Lady of the Lake University 2003 — 2005
MBA, International Business
University of North Texas 1979 — 1982
BBA-IS, Information Systems
Mosaic April 2013 - Present
Richland College January 2012 - December 2014
St. Nick's October 2012 - April 2013
Community Homes for Adults, Inc. January 2007 - December 2011
Primerica July 2005 - December 2010
Aegis Communications 2010 - 2010
G² Consulting and Services 2005 - 2010
Ford Motor Credit Company September 2001 - June 2005
Affiliated Computer Services, Inc. August 1995 - March 2001
Affiliated Computer Services 1992 - 1995
Skills
Team Building, Negotiation, Customer Relations, Public Speaking, Customer Service, Project Management, Business Decision Making, Skip Tracing, Call Center, Operating Budgets, Procurement, Contract Management, Employee Training, Product Training, University Teaching, Communication Skills, Information Technology, Staff Supervision, Special Needs..., Strategic Planning, Budgets, Training, Staff Development, Process Improvement, Team Leadership, Management, Sales, Contract Negotiation, Change Management, Account Management, Financial Analysis, Vendor Management, Insurance, Project Planning, Analysis, Microsoft Office, Consulting, Microsoft Excel, Outlook, Non-profits, Software Documentation, Employee Benefits, Call Centers, Networking
Education
Our Lady of the Lake University 2003 — 2005
MBA, International Business
University of North Texas 1979 — 1982
BBA-IS, Information Systems
Ana Macias, MBA's Aegis Communications Experience 1998 - 2003
Job Corporate Accounting Manager at Medieval Times
Industry Accounting
Experience
Medieval Times February 2015 - Present
T-Mobile (Formerly MetroPCS Communications, Inc.) October 2006 - September 2014
CTX Mortgage 2003 - 2006
Aegis Communications 1998 - 2003
Skills
Accounting, Financial Reporting, General Ledger, Account Reconciliation, Accounts Payable, Financial Analysis, Cash Flow, Auditing, Accounts Receivable, GAAP, Sarbanes-Oxley Act, Essbase, Payroll, Forecasting, SEC filings, Internal Controls, Cash Management, Internal Audit, Budgets, Finance, Variance Analysis, Financial Accounting, Management, US GAAP, Financial Statements, Leadership, Process Improvement, Microsoft Excel, ERP, Analysis, Fixed Assets, Access, Telecommunications, Cost Accounting, Treasury, Accruals
Education
Southern Methodist University
Bachelor of Business Administration, Accounting
Texas A&M Commerce
Master of Business Administration (MBA)
Medieval Times February 2015 - Present
T-Mobile (Formerly MetroPCS Communications, Inc.) October 2006 - September 2014
CTX Mortgage 2003 - 2006
Aegis Communications 1998 - 2003
Skills
Accounting, Financial Reporting, General Ledger, Account Reconciliation, Accounts Payable, Financial Analysis, Cash Flow, Auditing, Accounts Receivable, GAAP, Sarbanes-Oxley Act, Essbase, Payroll, Forecasting, SEC filings, Internal Controls, Cash Management, Internal Audit, Budgets, Finance, Variance Analysis, Financial Accounting, Management, US GAAP, Financial Statements, Leadership, Process Improvement, Microsoft Excel, ERP, Analysis, Fixed Assets, Access, Telecommunications, Cost Accounting, Treasury, Accruals
Education
Southern Methodist University
Bachelor of Business Administration, Accounting
Texas A&M Commerce
Master of Business Administration (MBA)
John (Drew) Balentine's Aegis Communications Experience March 2007 - February 2013
Job Human Resources Generalist
Industry Human Resources
Experience
Balentine Insurance Services April 2003 - April 2013
Aegis Communications March 2007 - February 2013
Skills
Human Resources, Health Insurance, Life Insurance, Sales, Training, Marketing Communications, Community Outreach, Recruiting, HRIS, HR Policy Formulation, HRO, Unemployment Claims, Terminations, Employee Relations, Employee Engagement, Employee Training, Sales Management, Employee Benefits, Employee Management, Physical Security, Security Audits, COPC, SAS70, Sales Presentations, Client Presentation
Education
Missouri State University 2009 — 2009
Certificate, Human Resources Management/Personnel Administration, General, Graduate
North Arkansas College
Associate of Science (AS), Business Administration, Management and Operations
Balentine Insurance Services April 2003 - April 2013
Aegis Communications March 2007 - February 2013
Skills
Human Resources, Health Insurance, Life Insurance, Sales, Training, Marketing Communications, Community Outreach, Recruiting, HRIS, HR Policy Formulation, HRO, Unemployment Claims, Terminations, Employee Relations, Employee Engagement, Employee Training, Sales Management, Employee Benefits, Employee Management, Physical Security, Security Audits, COPC, SAS70, Sales Presentations, Client Presentation
Education
Missouri State University 2009 — 2009
Certificate, Human Resources Management/Personnel Administration, General, Graduate
North Arkansas College
Associate of Science (AS), Business Administration, Management and Operations
Sorabh Kaila's Aegis Communications Experience March 2013 - Present
Job Director Analytics and Process Engineering
Industry Outsourcing/Offshoring
Experience
Aegis Communications March 2013 - Present
Aegis Collect December 2005 - December 2008
GECIS March 2001 - December 2005
Skills
Process Improvement, BPO, Business Strategy, Process Excellence, Call Centers, Contact Centers, Business Process..., Business Process..., Customer Satisfaction, Operations Management, Six Sigma, Workforce Management, Offshoring, Process Management, Team Management, Outsourcing, Customer Experience, MIS, Analytics, Performance Management, Capacity Planning, Transition Management, Business Analysis, Project Management, Leadership, SLA, Team Leadership, Analysis, CRM, Vendor Management
Education
Indira Gandhi National Open University 1996 — 1999
Bachelor's degree, Business/Commerce, General
IHM Bhopal 1995 — 1998
Hotel Management
Aegis Communications March 2013 - Present
Aegis Collect December 2005 - December 2008
GECIS March 2001 - December 2005
Skills
Process Improvement, BPO, Business Strategy, Process Excellence, Call Centers, Contact Centers, Business Process..., Business Process..., Customer Satisfaction, Operations Management, Six Sigma, Workforce Management, Offshoring, Process Management, Team Management, Outsourcing, Customer Experience, MIS, Analytics, Performance Management, Capacity Planning, Transition Management, Business Analysis, Project Management, Leadership, SLA, Team Leadership, Analysis, CRM, Vendor Management
Education
Indira Gandhi National Open University 1996 — 1999
Bachelor's degree, Business/Commerce, General
IHM Bhopal 1995 — 1998
Hotel Management
Jennifer DiSanto, ELS's Aegis Communications Experience January 2014 - November 2014
Job Editor, GSW Advertising
Industry Marketing and Advertising
Experience
GSW Advertising November 2014 - Present
Aegis Communications January 2014 - November 2014
Vetlearn.com November 2012 - May 2013
Patch.com February 2011 - October 2012
CrazySexyLife.com January 2011 - April 2012
Slack Inc. June 2006 - April 2012
Phillyist.com 2009 - 2011
Handbooks in Health Care February 2003 - June 2006
Skills
Publications, Content Management, Web Content Management, Web Content, Copy Editing, Editorial, Writing, AP Style, Editing, Social Media, Proofreading, Blogging, Feature Articles, Publishing, Newsletters, Magazines, Social Networking, Adobe Acrobat, Journalism, Journals, InDesign, Online Publishing, Freelance Writing, Facebook, Layout, QuarkXPress, Text Editing, Magazine Articles
Education
Rowan University 1996 — 2001
BA, Communication
GSW Advertising November 2014 - Present
Aegis Communications January 2014 - November 2014
Vetlearn.com November 2012 - May 2013
Patch.com February 2011 - October 2012
CrazySexyLife.com January 2011 - April 2012
Slack Inc. June 2006 - April 2012
Phillyist.com 2009 - 2011
Handbooks in Health Care February 2003 - June 2006
Skills
Publications, Content Management, Web Content Management, Web Content, Copy Editing, Editorial, Writing, AP Style, Editing, Social Media, Proofreading, Blogging, Feature Articles, Publishing, Newsletters, Magazines, Social Networking, Adobe Acrobat, Journalism, Journals, InDesign, Online Publishing, Freelance Writing, Facebook, Layout, QuarkXPress, Text Editing, Magazine Articles
Education
Rowan University 1996 — 2001
BA, Communication
Nancy Farrens Chappelle's Aegis Communications Experience 2001 - 2002
Job Wound Care Specialist/Sales Consultant at Tyler Medical Supplies Inc
Industry Professional Training & Coaching
Experience
Tyler Medical Supplies Inc May 2014 - Present
JAK Productions January 2011 - September 2013
xentel. inc 2005 - 2010
Millennium Teleservices 2004 - 2005
Hoosier Tax Accounts 2004 - 2004
Preffered Community Services 2003 - 2004
Trans Western Publishing Company 2003 - 2003
Aegis Communications 2001 - 2002
ITC/ Influent Inc/ PCCW Teleservices 2000 - 2001
Omaha Steaks 1999 - 2000
Skills
Oral & Written..., Curriculum Design, Account Management, Customer Service, Strongly self-motivated, Keen Listener, Outstanding..., Interpersonal Skill, Building Effective..., Work in A Fast Paced..., Microsoft Office, Microsoft Excel, Highly responsible, P&L Responsibility, Accurate Record Keeping, Analyze Information, Long-term Customer..., Customer Retention, Outbound Training, Outbound Marketing, Inbound Marketing, Sales Operations, Training, Instructor-led Training, Presentation Development, Written & Oral..., Persuasive Presentation..., Fundraising
Education
Southeast Community College 1992 — 1994
Associate's degree, Business/Corporate Communications, 3.57 GPA
Southeast Community College
Associate's degree, Business/Corporate Communications
Tyler Medical Supplies Inc May 2014 - Present
JAK Productions January 2011 - September 2013
xentel. inc 2005 - 2010
Millennium Teleservices 2004 - 2005
Hoosier Tax Accounts 2004 - 2004
Preffered Community Services 2003 - 2004
Trans Western Publishing Company 2003 - 2003
Aegis Communications 2001 - 2002
ITC/ Influent Inc/ PCCW Teleservices 2000 - 2001
Omaha Steaks 1999 - 2000
Skills
Oral & Written..., Curriculum Design, Account Management, Customer Service, Strongly self-motivated, Keen Listener, Outstanding..., Interpersonal Skill, Building Effective..., Work in A Fast Paced..., Microsoft Office, Microsoft Excel, Highly responsible, P&L Responsibility, Accurate Record Keeping, Analyze Information, Long-term Customer..., Customer Retention, Outbound Training, Outbound Marketing, Inbound Marketing, Sales Operations, Training, Instructor-led Training, Presentation Development, Written & Oral..., Persuasive Presentation..., Fundraising
Education
Southeast Community College 1992 — 1994
Associate's degree, Business/Corporate Communications, 3.57 GPA
Southeast Community College
Associate's degree, Business/Corporate Communications
Lisa Corvera's Aegis Communications Experience 2003 - 2005
Job Senior Executive Recruiter/Account Manager/New Business Development Specialist
Industry Staffing and Recruiting
Experience
Charles Rutenberg Realty January 2014 - Present
American Medical Recruiters 2014 - 2015
Remax Park Creek 2012 - 2014
Rent 1 & Sale 1 Realty January 2005 - December 2011
Aegis Communications 2003 - 2005
Rainee Mortgage 2002 - 2003
Dr Phillip W Gordon MD 1998 - 2002
Integrated Health Services 1995 - 1997
Skills
staffing and recruiting, Healthcare Recruiting, Staffing Services, Applicant Tracking..., Hunter's Mentality, Corporate Recruiting, Regional Recruiting, Healthcare Industry, Negotiation Skills, Talent Aquisition, Screening applicants, Big-picture Thinking, Strategic Sourcing, Medical Recruiting, ability to cultivate..., Listening Skills, Marketing, Evaluate Resumes, Strong Sales Skills, proven sales ability, Collaborative Problem..., New Business Development, social media skills, marketing skills, strong follow-up skills, Long-term Care, match maker, communication skills, Leadership, positivity, Referrals, target-driven, team working skills, Internal Recruiting, Multi-tasking Skills, reliability, Sales, Healthcare, speed, Condos, Short Sales, First Time Home Buyers, Foreclosures, REO, Single Family Homes, Listings, Licensed realtor..., Recruiting and..., Real Estate, Recruiting
Education
Florida Atlantic University 2009 — 2013
Bachelors Degree, Sociology/Education, Graduated with HonorsCum Laude 3.86 GPA
Geenlight
Licensed Health, Life, and Annuities Insurance Agent
Goldcoast
Lcensed Realtor, Real Estate
Charles Rutenberg Realty January 2014 - Present
American Medical Recruiters 2014 - 2015
Remax Park Creek 2012 - 2014
Rent 1 & Sale 1 Realty January 2005 - December 2011
Aegis Communications 2003 - 2005
Rainee Mortgage 2002 - 2003
Dr Phillip W Gordon MD 1998 - 2002
Integrated Health Services 1995 - 1997
Skills
staffing and recruiting, Healthcare Recruiting, Staffing Services, Applicant Tracking..., Hunter's Mentality, Corporate Recruiting, Regional Recruiting, Healthcare Industry, Negotiation Skills, Talent Aquisition, Screening applicants, Big-picture Thinking, Strategic Sourcing, Medical Recruiting, ability to cultivate..., Listening Skills, Marketing, Evaluate Resumes, Strong Sales Skills, proven sales ability, Collaborative Problem..., New Business Development, social media skills, marketing skills, strong follow-up skills, Long-term Care, match maker, communication skills, Leadership, positivity, Referrals, target-driven, team working skills, Internal Recruiting, Multi-tasking Skills, reliability, Sales, Healthcare, speed, Condos, Short Sales, First Time Home Buyers, Foreclosures, REO, Single Family Homes, Listings, Licensed realtor..., Recruiting and..., Real Estate, Recruiting
Education
Florida Atlantic University 2009 — 2013
Bachelors Degree, Sociology/Education, Graduated with HonorsCum Laude 3.86 GPA
Geenlight
Licensed Health, Life, and Annuities Insurance Agent
Goldcoast
Lcensed Realtor, Real Estate
Shane Holliday's Aegis Communications Experience June 2004 - June 2006
Job Sr Force Analyst at AT&T
Industry Telecommunications
Experience
AT&T July 2007 - Present
Aegis Communications June 2004 - June 2006
Education
Mclennan Community College 1996 — 1999
Business Management
AT&T July 2007 - Present
Aegis Communications June 2004 - June 2006
Education
Mclennan Community College 1996 — 1999
Business Management
Jamie Danowski's Aegis Communications Experience March 2014 - June 2014
Job U.T. Southwest Medical Project Ramp Up
Industry Information Technology and Services
Experience
U.T. Southwest Medical November 2014 - Present
UPS Supply Chain Solutions September 2013 - Present
SMS Infocomm Singapore Pvt. Ltd. August 2013 - Present
imshomemedia January 1993 - Present
Aegis Communications March 2014 - June 2014
Robert Half Technologies June 2012 - October 2012
OWNER October 2010 - August 2011
Hopkins County Memorial Hospital May 2009 - November 2010
ELP May 2006 - February 2007
Rhino BTS May 2005 - January 2007
Skills
Troubleshooting, Cisco Technologies, Software Documentation, Operating Systems, Servers, Project Management, Computer Hardware, Wireless Networking, Network Administration, Computer Repair, Laptops, System Migration, Blackberry, Teaching, Team Leadership, Microsoft Exchange, SharePoint, Windows
Education
Paris Junior College 2010 — 2011
Pre Med, Pre-Medicine/Pre-Medical Studies
Texas A&M University-Commerce 1996 — 2001
B.S., Computer Science
U.T. Southwest Medical November 2014 - Present
UPS Supply Chain Solutions September 2013 - Present
SMS Infocomm Singapore Pvt. Ltd. August 2013 - Present
imshomemedia January 1993 - Present
Aegis Communications March 2014 - June 2014
Robert Half Technologies June 2012 - October 2012
OWNER October 2010 - August 2011
Hopkins County Memorial Hospital May 2009 - November 2010
ELP May 2006 - February 2007
Rhino BTS May 2005 - January 2007
Skills
Troubleshooting, Cisco Technologies, Software Documentation, Operating Systems, Servers, Project Management, Computer Hardware, Wireless Networking, Network Administration, Computer Repair, Laptops, System Migration, Blackberry, Teaching, Team Leadership, Microsoft Exchange, SharePoint, Windows
Education
Paris Junior College 2010 — 2011
Pre Med, Pre-Medicine/Pre-Medical Studies
Texas A&M University-Commerce 1996 — 2001
B.S., Computer Science
Chris Hoadley's Aegis Communications Experience October 2011 - December 2011
Job Moderator, GamesBeat at VentureBeat
Industry Writing and Editing
Experience
VentureBeat December 2012 - Present
Career Bridge (formerly OMNI Partners) July 2012 - Present
Bitmob.com November 2010 - November 2012
Digital Slingshot May 2011 - June 2012
Aegis Communications October 2011 - December 2011
Scripps Treasure Coast Newspapers September 2010 - December 2010
Sunrise Theatre March 2010 - August 2010
United States Census Bureau May 2010 - July 2010
Central Florida Future August 2008 - April 2009
Skills
Copy Editing, InDesign, Proofreading, Photoshop, Microsoft Works, Gimp, Blogging, Journalism, Creative Writing, Telecommunications, Customer Service, SEO copywriting, SEO, Moderating, Health Insurance, Publishing
Education
University of Central Florida 2007 — 2009
B.A., Creative Writing, Magazine Journalism
Indian River State College 2005 — 2007
A.A., English
VentureBeat December 2012 - Present
Career Bridge (formerly OMNI Partners) July 2012 - Present
Bitmob.com November 2010 - November 2012
Digital Slingshot May 2011 - June 2012
Aegis Communications October 2011 - December 2011
Scripps Treasure Coast Newspapers September 2010 - December 2010
Sunrise Theatre March 2010 - August 2010
United States Census Bureau May 2010 - July 2010
Central Florida Future August 2008 - April 2009
Skills
Copy Editing, InDesign, Proofreading, Photoshop, Microsoft Works, Gimp, Blogging, Journalism, Creative Writing, Telecommunications, Customer Service, SEO copywriting, SEO, Moderating, Health Insurance, Publishing
Education
University of Central Florida 2007 — 2009
B.A., Creative Writing, Magazine Journalism
Indian River State College 2005 — 2007
A.A., English
Janette C's Aegis Communications Experience 1991 - 2001
Job Business Process Analyst at Serco
Industry Telecommunications
Experience
Serco May 2014 - Present
Securus Technologies March 2003 - June 2010
Abacus Communications 2001 - 2002
Aegis Communications 1991 - 2001
Skills
Cross-functional Team..., Leadership, Project Management, Training Manuals, Training Management, Business Management..., Team Leadership, Client Development, Client Relations Skills, Customer Satisfaction, Long-term Customer..., MS Project, Quality Assurance, Quality Management, Software Documentation, Training, Management, Troubleshooting, Testing, Analysis
Education
Stephen F. Austin State University 1982 — 1995
BA, Criminal Justice (pre law) Sociology, Psychology
Serco May 2014 - Present
Securus Technologies March 2003 - June 2010
Abacus Communications 2001 - 2002
Aegis Communications 1991 - 2001
Skills
Cross-functional Team..., Leadership, Project Management, Training Manuals, Training Management, Business Management..., Team Leadership, Client Development, Client Relations Skills, Customer Satisfaction, Long-term Customer..., MS Project, Quality Assurance, Quality Management, Software Documentation, Training, Management, Troubleshooting, Testing, Analysis
Education
Stephen F. Austin State University 1982 — 1995
BA, Criminal Justice (pre law) Sociology, Psychology
javed mulla's Aegis Communications Experience April 2010 - March 2012
Job Customer care Exe at Aegis Communications
Industry Consumer Services
Experience
Aegis Communications April 2010 - March 2012
Page Point Services April 2009 - August 2009
Education
Fergusson College 2008 — 2011
B.Sc, Electronic
Aegis Communications April 2010 - March 2012
Page Point Services April 2009 - August 2009
Education
Fergusson College 2008 — 2011
B.Sc, Electronic
Nick Pitroff's Aegis Communications Experience August 2008 - December 2008
Job CDP at PPG Industries
Industry Building Materials
Experience
PPG Industries October 2012 - Present
Sears, Roebuck and Co. June 2011 - June 2012
Sears Roebuck August 2011 - May 2012
McCoy Motors Collision Center June 2011 - August 2011
McCoy Motors June 2011 - August 2011
Darden Restaurants July 2010 - June 2011
Olive Garden Restaurant July 2010 - June 2011
Aegis Communications August 2008 - December 2008
Copper Queen Hotel January 2007 - August 2007
Copper Queen Hotel January 2007 - August 2007
Skills
Microsoft Office, Microsoft Excel, Customer Service, Microsoft Word, PowerPoint, Organization, Typing, Dependency, Hard Worker, Lotus Notes, Data Entry, Time Management, Dependency Management, Sales, Networking, Telephone Skills
Education
Northern Arizona University 2007 — 2012
Bachelor of Arts (B.A.), International Relations and Affairs
Northern Arizona University 2007 — 2012
OF; Bachelor of Arts, SOCIAL; BEHAVIORAL SCIENCES; Political Science
PPG Industries October 2012 - Present
Sears, Roebuck and Co. June 2011 - June 2012
Sears Roebuck August 2011 - May 2012
McCoy Motors Collision Center June 2011 - August 2011
McCoy Motors June 2011 - August 2011
Darden Restaurants July 2010 - June 2011
Olive Garden Restaurant July 2010 - June 2011
Aegis Communications August 2008 - December 2008
Copper Queen Hotel January 2007 - August 2007
Copper Queen Hotel January 2007 - August 2007
Skills
Microsoft Office, Microsoft Excel, Customer Service, Microsoft Word, PowerPoint, Organization, Typing, Dependency, Hard Worker, Lotus Notes, Data Entry, Time Management, Dependency Management, Sales, Networking, Telephone Skills
Education
Northern Arizona University 2007 — 2012
Bachelor of Arts (B.A.), International Relations and Affairs
Northern Arizona University 2007 — 2012
OF; Bachelor of Arts, SOCIAL; BEHAVIORAL SCIENCES; Political Science
Leesa Kalmes's Aegis Communications Experience November 2011 - Present
Job Customer Service Representative at Aegis Communications
Industry Outsourcing/Offshoring
Susan Fiore's Aegis Communications Experience October 2011 - April 2012
Job Executive Assistant
Industry Executive Office
Experience
School Board of Port St. Lucie County April 2013 - June 2013
Aegis Communications October 2011 - April 2012
Kozy Shack 2009 - 2011
Davis Vision October 2007 - April 2009
Davis Vision November 2007 - July 2008
Skills
Benefits Administration, Inventory Management, Sales Operations, Grocery, Retail
Education
Nassau Community College
Associates, Paralegal Studies
School Board of Port St. Lucie County April 2013 - June 2013
Aegis Communications October 2011 - April 2012
Kozy Shack 2009 - 2011
Davis Vision October 2007 - April 2009
Davis Vision November 2007 - July 2008
Skills
Benefits Administration, Inventory Management, Sales Operations, Grocery, Retail
Education
Nassau Community College
Associates, Paralegal Studies
Rachael Gillett's Aegis Communications Experience August 2011 - April 2012
Job Supervisor at Bealls Outlet
Industry Outsourcing/Offshoring
Experience
Aegis Communications August 2011 - April 2012
Music Man Inc April 2011 - July 2011
Walmart December 2006 - January 2011
Skills
Inventory Management, Innovative Problem..., Attention To Detail, Merchandising, Mentoring, Highly Adaptable
Education
Indian River Community College 2000 — 2004
Associates in Arts, Education
Aegis Communications August 2011 - April 2012
Music Man Inc April 2011 - July 2011
Walmart December 2006 - January 2011
Skills
Inventory Management, Innovative Problem..., Attention To Detail, Merchandising, Mentoring, Highly Adaptable
Education
Indian River Community College 2000 — 2004
Associates in Arts, Education
Brandi Bankston's Aegis Communications Experience January 2011 - September 2011
Job Inside Sales Associate
Industry Facilities Services
Experience
Vanguard Cleaning Systems April 2012 - Present
Aegis Communications January 2011 - September 2011
Skills
Sales Management, Account Management, New Business Development, Cold Calling, Sales Operations, Direct Sales, Income Statement, Contract Negotiation, Outside Sales, Negotiation, Operations Management, Business Development, Customer Service, Selling Skills, Selling, Customer Retention, B2B, Franchising, Team Building, Sales, Strategic Planning
Education
Missouri State University 2001 — 2004
Associate's degree, Sales, Distribution, and Marketing Operations, General
Vanguard Cleaning Systems April 2012 - Present
Aegis Communications January 2011 - September 2011
Skills
Sales Management, Account Management, New Business Development, Cold Calling, Sales Operations, Direct Sales, Income Statement, Contract Negotiation, Outside Sales, Negotiation, Operations Management, Business Development, Customer Service, Selling Skills, Selling, Customer Retention, B2B, Franchising, Team Building, Sales, Strategic Planning
Education
Missouri State University 2001 — 2004
Associate's degree, Sales, Distribution, and Marketing Operations, General
Chiquita Johnson's Aegis Communications Experience October 2008 - March 2009
Job at
Industry Mental Health Care
Experience
Mansfield ISD August 2012 - Present
Evergreen Presbyterian Ministries INC. 2010 - Present
CSC May 2009 - September 2010
Aegis Communications October 2008 - March 2009
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Data Entry, 10 Key, PowerPoint, Typing, Fax, Scanners, Internet
Education
Southwestern Christian University 2012 — 2014
Tarrant County College 2011 — 2012
Social Work
Mansfield ISD August 2012 - Present
Evergreen Presbyterian Ministries INC. 2010 - Present
CSC May 2009 - September 2010
Aegis Communications October 2008 - March 2009
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Data Entry, 10 Key, PowerPoint, Typing, Fax, Scanners, Internet
Education
Southwestern Christian University 2012 — 2014
Tarrant County College 2011 — 2012
Social Work
Andre Stinson's Aegis Communications Experience March 2012 - Present
Job American Express Travel Care Professional at Aegis communications
Industry Outsourcing/Offshoring
Experience
Aegis communications March 2012 - Present
aegis communtications March 2012 - May 2012
Aegis Communications 2012 - 2012
Skills
advance customer service, systems knowledge and..., Microsoft Office, QuickBooks, 4 years customer..., 1 1/2 years call center..., Debt collections, hard worker and quick...
Education
Midlands Technical College 2011 — 2012
C.E. Ellison High School 2003 — 2005
High School Diploma
Aegis communications March 2012 - Present
aegis communtications March 2012 - May 2012
Aegis Communications 2012 - 2012
Skills
advance customer service, systems knowledge and..., Microsoft Office, QuickBooks, 4 years customer..., 1 1/2 years call center..., Debt collections, hard worker and quick...
Education
Midlands Technical College 2011 — 2012
C.E. Ellison High School 2003 — 2005
High School Diploma
Kirsten bates's Aegis Communications Experience August 2011 - January 2012
Job Real Estate Professional
Industry Real Estate
Experience
Aegis Communications August 2011 - January 2012
Sierra Rentals & Property Management 2012 - 2012
Education
Ellison High School
Kaplan University
Medical Office Management/Administration
Aegis Communications August 2011 - January 2012
Sierra Rentals & Property Management 2012 - 2012
Education
Ellison High School
Kaplan University
Medical Office Management/Administration
Raeven Wallace's Aegis Communications Experience August 2011 - January 2012
Job Hospital & Health Care Professional
Industry Hospital & Health Care
Experience
Seasons Hospice and Palliative Care January 2012 - November 2012
Aegis Communications August 2011 - January 2012
Seasons Hospice 2012 - 2012
Unity Hospice June 2010 - July 2011
Unity Hospice August 2009 - June 2010
Best Buy November 2009 - April 2010
State Farm Insurance May 2007 - May 2008
Education
Cardinal Ritter College Prepatory High School
Penn Foster University
Southern Illinois University
Southwestern Illinois College
Seasons Hospice and Palliative Care January 2012 - November 2012
Aegis Communications August 2011 - January 2012
Seasons Hospice 2012 - 2012
Unity Hospice June 2010 - July 2011
Unity Hospice August 2009 - June 2010
Best Buy November 2009 - April 2010
State Farm Insurance May 2007 - May 2008
Education
Cardinal Ritter College Prepatory High School
Penn Foster University
Southern Illinois University
Southwestern Illinois College
Lucyl Lopez's Aegis Communications Experience August 2008 - April 2009
Job Cosmetics Professional
Industry Cosmetics
Experience
Self-employed 2012 - Present
Access Medicare NY/ Cuatro LLC January 2012 - June 2012
Aegis Communications August 2008 - April 2009
Education
Monroe College 2013 — 2015
Bachelor's degree, Health Services Administration/ Billing and Coding
Monroe College 2005 — 2007
Associate of Science (A.S.), Medical/Clinical Assistant
Self-employed 2012 - Present
Access Medicare NY/ Cuatro LLC January 2012 - June 2012
Aegis Communications August 2008 - April 2009
Education
Monroe College 2013 — 2015
Bachelor's degree, Health Services Administration/ Billing and Coding
Monroe College 2005 — 2007
Associate of Science (A.S.), Medical/Clinical Assistant
Rowdy Harris's Aegis Communications Experience 2012 - Present
Job Owner at PowerDog Supply Company
Industry Telecommunications
Experience
Aegis Communications 2012 - Present
PowerDog Supply Company February 2009 - Present
Aegis Communicatuibs July 2012 - April 2013
American Family Insurance January 2012 - June 2012
Skills
Excellent written and..., Typing, 75 WPM, Public Speaking, Microsoft Excel, Microsoft Word, PowerPoint, Microsoft Publisher, Digital Photography, QuarkXPress, Internet
Education
Missouri Southern State University 2011 — 2012
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General, 3.5 GPA
Northeastern Oklahoma A&M College 2008 — 2011
Associate of Arts (A.A.), General Studies, 3.9 GPA
Northeastern Oklahoma A&M College 2008 — 2011
Associate of Science (A.S.), Business Administration and Management, General, 3.9 GPA
Aegis Communications 2012 - Present
PowerDog Supply Company February 2009 - Present
Aegis Communicatuibs July 2012 - April 2013
American Family Insurance January 2012 - June 2012
Skills
Excellent written and..., Typing, 75 WPM, Public Speaking, Microsoft Excel, Microsoft Word, PowerPoint, Microsoft Publisher, Digital Photography, QuarkXPress, Internet
Education
Missouri Southern State University 2011 — 2012
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General, 3.5 GPA
Northeastern Oklahoma A&M College 2008 — 2011
Associate of Arts (A.A.), General Studies, 3.9 GPA
Northeastern Oklahoma A&M College 2008 — 2011
Associate of Science (A.S.), Business Administration and Management, General, 3.9 GPA
Michelle Ardrey's Aegis Communications Experience June 1998 - November 2001
Job Recruiting Specialist at Conway Truckload
Industry Transportation/Trucking/Railroad
Experience
Con-way Truckload December 2001 - Present
Aegis Communications June 1998 - November 2001
Hook Up, Inc, June 1991 - June 1995
Skills
Recruiting, Employee Relations, Taleo, Talent Acquisition, Human Resources, Benefits Administration, FMLA, Employee Training, Employee Benefits, Trucking, Transportation
Education
Missouri Southern State University 1988 — 1991
Con-way Truckload December 2001 - Present
Aegis Communications June 1998 - November 2001
Hook Up, Inc, June 1991 - June 1995
Skills
Recruiting, Employee Relations, Taleo, Talent Acquisition, Human Resources, Benefits Administration, FMLA, Employee Training, Employee Benefits, Trucking, Transportation
Education
Missouri Southern State University 1988 — 1991
jafari Carlos's Aegis Communications Experience November 2012 - Present
Job Student at Indian River Community College
Industry Computer Games
Experience
Aegis communications November 2012 - Present
Education
Indian River Community College 2009 — 2013
Associate of Arts (A.A.), Engineering
Port saint lucie high 2006 — 2009
High School/Secondary Diplomas and Certificates
Aegis communications November 2012 - Present
Education
Indian River Community College 2009 — 2013
Associate of Arts (A.A.), Engineering
Port saint lucie high 2006 — 2009
High School/Secondary Diplomas and Certificates
Tanushree Vachharajani's Aegis Communications Experience 2010 - 2011
Job Student at Northwestern University
Industry Nonprofit Organization Management
Experience
Ethiopian Community Association of Chicago September 2013 - Present
Aegis Communications 2010 - 2011
St. Andrews College 2009 - 2010
Axiom Education Pvt. Ltd. 2008 - 2010
Amar Chitra Katha 2004 - 2005
Skills
University Teaching, English Literature, Creative Writing, Academic Writing, Literature, Grant Writing
Education
Northwestern University 2011 — 2016
Doctor of Philosophy (PhD), English Language and Literature, General
University of Mumbai 2007 — 2009
Master's degree, English Literature
St. Xavier's College 2004 — 2007
Bachelor's degree, English Literature
Ethiopian Community Association of Chicago September 2013 - Present
Aegis Communications 2010 - 2011
St. Andrews College 2009 - 2010
Axiom Education Pvt. Ltd. 2008 - 2010
Amar Chitra Katha 2004 - 2005
Skills
University Teaching, English Literature, Creative Writing, Academic Writing, Literature, Grant Writing
Education
Northwestern University 2011 — 2016
Doctor of Philosophy (PhD), English Language and Literature, General
University of Mumbai 2007 — 2009
Master's degree, English Literature
St. Xavier's College 2004 — 2007
Bachelor's degree, English Literature
Michele Mannion's Aegis Communications Experience September 2002 - July 2004
Job Store Sales Manager at Perfumania
Industry Retail
Experience
Wells Fargo Advisors November 2013 - Present
Perfumania, Inc August 2008 - November 2013
Anthony’s Custom Closets July 2006 - August 2008
JPH Services, Inc July 2004 - July 2006
Aegis Communications September 2002 - July 2004
Education
Suffolk County Community College
Liberal Arts, Business and Oral Communications
Center Moriches Jr./Sr. High School
High School Diploma; Diploma
Wells Fargo Advisors November 2013 - Present
Perfumania, Inc August 2008 - November 2013
Anthony’s Custom Closets July 2006 - August 2008
JPH Services, Inc July 2004 - July 2006
Aegis Communications September 2002 - July 2004
Education
Suffolk County Community College
Liberal Arts, Business and Oral Communications
Center Moriches Jr./Sr. High School
High School Diploma; Diploma
Shilah Sypniewski's Aegis Communications Experience November 2010 - August 2011
Job Intake Coordinator at AeroCare International
Industry Marketing and Advertising
Experience
Associates in Medicine August 2014 - Present
AeroCare International April 2014 - Present
Impact Custom Marketing May 2013 - August 2013
Various Other Tele-marketing Companies January 2012 - December 2012
Aegis Communications November 2010 - August 2011
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Project Management, Brochures, Customer Service, Compliance, E-Learning, Food & Beverage, HIPAA, Health, Interviews, Internet, Nonprofits, New Business Development, Organization, Office Administration, Office Management, PowerPoint, Strategic Planning, Quality Assurance, Quality Management, Quality System, Quality Center, Quality Control, Restaurants, Technical Writing, Typing, Windows, Writing, Creative Writing, Web Design, Automotive, Product Marketing, Advertising Sales, Interactive Advertising, Advertising Research, Sales Management, Sales Presentations, Creative Problem Solving, Creative Strategy
Education
Indian River Community College 2008 — 2009
Associate's degree, Business Administration and Management, General
Fort Pierce Central High School 2004 — 2008
High School Diploma, Business, Management, Marketing, and Related Support Services
Associates in Medicine August 2014 - Present
AeroCare International April 2014 - Present
Impact Custom Marketing May 2013 - August 2013
Various Other Tele-marketing Companies January 2012 - December 2012
Aegis Communications November 2010 - August 2011
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Project Management, Brochures, Customer Service, Compliance, E-Learning, Food & Beverage, HIPAA, Health, Interviews, Internet, Nonprofits, New Business Development, Organization, Office Administration, Office Management, PowerPoint, Strategic Planning, Quality Assurance, Quality Management, Quality System, Quality Center, Quality Control, Restaurants, Technical Writing, Typing, Windows, Writing, Creative Writing, Web Design, Automotive, Product Marketing, Advertising Sales, Interactive Advertising, Advertising Research, Sales Management, Sales Presentations, Creative Problem Solving, Creative Strategy
Education
Indian River Community College 2008 — 2009
Associate's degree, Business Administration and Management, General
Fort Pierce Central High School 2004 — 2008
High School Diploma, Business, Management, Marketing, and Related Support Services
Rowdy Harris's Aegis Communications Experience June 2012 - April 2013
Job Customer Service and Operations Professional
Industry Retail
Experience
Aegis Communications June 2012 - April 2013
PowerDog Supply Company February 2009 - April 2013
American Family Insurance January 2012 - June 2012
Skills
Customer Service, Insurance, Leadership, Management, Market Planning, Marketing, Retail, Sales, Sales Management, Team Building
Education
Missouri Southern State University 2011 — 2012
Bachelor of Business Administration (BBA), Management, 3.6
Northeastern Oklahoma A&M College 2008 — 2011
Associate of Science (AS), Business Administration, 3.9
Northeastern Oklahoma A&M College 2008 — 2011
Associate of Arts (AA), General Studies, 3.9
Aegis Communications June 2012 - April 2013
PowerDog Supply Company February 2009 - April 2013
American Family Insurance January 2012 - June 2012
Skills
Customer Service, Insurance, Leadership, Management, Market Planning, Marketing, Retail, Sales, Sales Management, Team Building
Education
Missouri Southern State University 2011 — 2012
Bachelor of Business Administration (BBA), Management, 3.6
Northeastern Oklahoma A&M College 2008 — 2011
Associate of Science (AS), Business Administration, 3.9
Northeastern Oklahoma A&M College 2008 — 2011
Associate of Arts (AA), General Studies, 3.9