APAC Customer Services
Industry: Outsourcing company
DescriptionHeadquarters: Bannockburn, Illinois, United States CEO: Kevin T. Keleghan (13 Sep 2010–) Founder: Theodore G Schwartz Founded: 1973 Parent organization: NCO Group Subsidiary: jurisdiction of organization
APAC Customer Services List of Employees There's an exhaustive list of past and present employees! Get comprehensive information on the number of employees at APAC Customer Services. You can filter them based on skills, years of employment, job, education, department, and prior employment.
APAC Customer Services Salaries. You can even request information on how much does APAC Customer Services pay if you want to. Learn about salaries, pros and cons of working for APAC Customer Services directly from the past employees.
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1,809 APAC Customer Services employees in database. Find out everything there's to know about APAC Customer Services employees. We offer you a great deal of unbiased information from the internal database, personal records, and many other details that might be of interest to you.
APAC Customer Services Employees
Employee
Years
Job
Industry
Stephanie Bondhus Stephanie Bondhus's APAC Customer Services Experience December 2013 - April 2015
Job CTM Inside Opportunity Executive at Microsoft
Industry Computer Software
Experience
Fargo Moorhead Derby Girls August 2015 - Present
Microsoft July 2015 - Present
Microsoft/APAC/EGS April 2015 - July 2015
APAC Customer Services December 2013 - April 2015
Fargo Moorhead Derby Girls June 2013 - July 2014
APAC Customer Services August 2013 - February 2014
APAC Customer Services December 2012 - August 2013
Texas Roadhouse May 2010 - July 2013
Applebee's September 2009 - September 2010
North Suburban Officials Association September 2001 - September 2009
Skills
Leadership, Data Entry, Customer Service, Telephone Skills, Event Planning, Microsoft Office, Fundraising, Training, Customer Satisfaction, Sales, Close Attention to..., Integrity, Facebook, Management, Account Management, Communication, Networking, Phone Etiquette, PowerPoint, CRM, Multi Tasking, Interpersonal..., Outlook, Problem Solving, Microsoft Word, Sales Operations, Time Management, Microsoft Excel, Mentoring, Microsoft Exchange, Microsoft CRM, Microsoft Lync, Social Networking, Teamwork, Call Centers, Social Media, Nonprofits, Coaching
Education
North Dakota State University 2008 — 2012
Bachelor of Science (B.S.), Sociology
Fargo Moorhead Derby Girls August 2015 - Present
Microsoft July 2015 - Present
Microsoft/APAC/EGS April 2015 - July 2015
APAC Customer Services December 2013 - April 2015
Fargo Moorhead Derby Girls June 2013 - July 2014
APAC Customer Services August 2013 - February 2014
APAC Customer Services December 2012 - August 2013
Texas Roadhouse May 2010 - July 2013
Applebee's September 2009 - September 2010
North Suburban Officials Association September 2001 - September 2009
Skills
Leadership, Data Entry, Customer Service, Telephone Skills, Event Planning, Microsoft Office, Fundraising, Training, Customer Satisfaction, Sales, Close Attention to..., Integrity, Facebook, Management, Account Management, Communication, Networking, Phone Etiquette, PowerPoint, CRM, Multi Tasking, Interpersonal..., Outlook, Problem Solving, Microsoft Word, Sales Operations, Time Management, Microsoft Excel, Mentoring, Microsoft Exchange, Microsoft CRM, Microsoft Lync, Social Networking, Teamwork, Call Centers, Social Media, Nonprofits, Coaching
Education
North Dakota State University 2008 — 2012
Bachelor of Science (B.S.), Sociology
Cheryl Kodis-Wilson, CPA Cheryl Kodis-Wilson, CPA's APAC Customer Services Experience February 2003 - May 2009
Job Podcastress and StayAtHomeMom and Parttime Home Educator
Industry Accounting
Experience
Southgate Media Group January 2013 - Present
The Wilson Family May 2009 - Present
APAC Customer Services February 2003 - May 2009
Aon January 2000 - February 2003
Cole Taylor Bank March 1998 - January 2000
MidCon Corporation May 1997 - March 1998
Miller, Cooper & Co., Ltd. September 1995 - May 1997
Skills
Accounting, Auditing, Sarbanes-Oxley Act, Internal Controls, Internal Audit, Financial Reporting, Budgets, Finance, Payroll, Mergers & Acquisitions, Fixed Assets, External Audit, Financial Audits, Financial Analysis, Management, Accounts Receivable
Education
Northern Illinois University 1991 — 1995
B.S., Accountancy
Hinsdale South High School
Southgate Media Group January 2013 - Present
The Wilson Family May 2009 - Present
APAC Customer Services February 2003 - May 2009
Aon January 2000 - February 2003
Cole Taylor Bank March 1998 - January 2000
MidCon Corporation May 1997 - March 1998
Miller, Cooper & Co., Ltd. September 1995 - May 1997
Skills
Accounting, Auditing, Sarbanes-Oxley Act, Internal Controls, Internal Audit, Financial Reporting, Budgets, Finance, Payroll, Mergers & Acquisitions, Fixed Assets, External Audit, Financial Audits, Financial Analysis, Management, Accounts Receivable
Education
Northern Illinois University 1991 — 1995
B.S., Accountancy
Hinsdale South High School
Holly Scallon Holly Scallon's APAC Customer Services Experience May 2013 - July 2013
Job Director of Sales at Candlewood Suites® Hotels
Industry Marketing and Advertising
Experience
Candlewood Suites® Hotels October 2014 - Present
Cable ONE January 2014 - September 2014
APAC Customer Services May 2013 - July 2013
Sanford Health 2009 - May 2013
Camp David Lodge September 2003 - December 2011
The Spectrum (NDSU's newspaper) August 2007 - May 2009
Skills
Healthcare, Healthcare Information..., Hospitals, Fishing, Healthcare Management, Sales Management, Customer Satisfaction, Enthusiasm to learn, Goal Oriented, Creative Direction, Customer Retention, Advertising, B2B, Marketing Strategy, Prospect Research, Overcoming Objectives, EMR, Customer Service, Lead Generation, Networking, Sales, Account Management, Event Planning, Team Building
Education
University of Mary 2012 — 2013
Master's degree, Business Administration and Management, General
North Dakota State University 2004 — 2009
Bachelor's degree, Communication and Media Studies
Candlewood Suites® Hotels October 2014 - Present
Cable ONE January 2014 - September 2014
APAC Customer Services May 2013 - July 2013
Sanford Health 2009 - May 2013
Camp David Lodge September 2003 - December 2011
The Spectrum (NDSU's newspaper) August 2007 - May 2009
Skills
Healthcare, Healthcare Information..., Hospitals, Fishing, Healthcare Management, Sales Management, Customer Satisfaction, Enthusiasm to learn, Goal Oriented, Creative Direction, Customer Retention, Advertising, B2B, Marketing Strategy, Prospect Research, Overcoming Objectives, EMR, Customer Service, Lead Generation, Networking, Sales, Account Management, Event Planning, Team Building
Education
University of Mary 2012 — 2013
Master's degree, Business Administration and Management, General
North Dakota State University 2004 — 2009
Bachelor's degree, Communication and Media Studies
Ron Deets's APAC Customer Services Experience November 2014 - Present
Job at
Industry Management Consulting
Experience
APAC Customer Services November 2014 - Present
St. Joe Sign August 2014 - November 2014
Mosaic Sales Solutions May 2014 - August 2014
American Family Insurance August 2006 - May 2007
Skills
Time management, Interpersonal..., Business Communications, Strategic Thinking, High Organizational..., Business Decision Making, Learning Quickly, Study Skills, Analytical Skills, Resourceful..., Risk Assessment, Reliability, Creativity, Determination, Professional Ethics, Critical Thinking, Business Ethics, Customer Service, Patience, Multi-tasking..., Diplomacy, Negotiation, Business Planning, Strategic Planning, Adaptability, Innovation, Always Punctual, Computer Hardware, Computer Repair, Computer Proficiency, Microsoft Office, Windows 7, Windows Server, Android, Mobile Communications, Research, Insurance
Education
Northwest Missouri State University 2012 — 2014
Master of Business Administration, Business Administration and Management, General
Northwest Missouri State University 2011 — 2012
Bachelor of Science Degree, Business Management, 3.56/4.0
Northeast Oklahoma A&M 2008 — 2010
Associate, Business Administration, 3.7/4.0
APAC Customer Services November 2014 - Present
St. Joe Sign August 2014 - November 2014
Mosaic Sales Solutions May 2014 - August 2014
American Family Insurance August 2006 - May 2007
Skills
Time management, Interpersonal..., Business Communications, Strategic Thinking, High Organizational..., Business Decision Making, Learning Quickly, Study Skills, Analytical Skills, Resourceful..., Risk Assessment, Reliability, Creativity, Determination, Professional Ethics, Critical Thinking, Business Ethics, Customer Service, Patience, Multi-tasking..., Diplomacy, Negotiation, Business Planning, Strategic Planning, Adaptability, Innovation, Always Punctual, Computer Hardware, Computer Repair, Computer Proficiency, Microsoft Office, Windows 7, Windows Server, Android, Mobile Communications, Research, Insurance
Education
Northwest Missouri State University 2012 — 2014
Master of Business Administration, Business Administration and Management, General
Northwest Missouri State University 2011 — 2012
Bachelor of Science Degree, Business Management, 3.56/4.0
Northeast Oklahoma A&M 2008 — 2010
Associate, Business Administration, 3.7/4.0
Brianna Hinson Brianna Hinson's APAC Customer Services Experience March 2009 - March 2010
Job Independent Distributor at It Works! Global
Industry Health, Wellness and Fitness
Experience
Valdese Weavers August 2013 - Present
Valdese Weavers July 2012 - October 2012
Aaron's, Inc November 2011 - March 2012
APAC Customer Services March 2009 - March 2010
Skills
Customer Service, Microsoft Office, Customer Satisfaction, Sales, Microsoft Excel, Outlook, Microsoft Word, Retail, Inventory Management, Account Management, Call Centers, PowerPoint, Team Building
Education
Northern Arizona University 2006 — 2008
Valdese Weavers August 2013 - Present
Valdese Weavers July 2012 - October 2012
Aaron's, Inc November 2011 - March 2012
APAC Customer Services March 2009 - March 2010
Skills
Customer Service, Microsoft Office, Customer Satisfaction, Sales, Microsoft Excel, Outlook, Microsoft Word, Retail, Inventory Management, Account Management, Call Centers, PowerPoint, Team Building
Education
Northern Arizona University 2006 — 2008
Lynn D Wendricks Lynn D Wendricks's APAC Customer Services Experience May 2015 - August 2015
Job Caregiver at Fred and Mamie's
Industry Arts and Crafts
Experience
Humana August 2015 - Present
APAC Customer Services May 2015 - August 2015
Fred and Mamie's August 2013 - May 2015
Wendricks Photography January 2011 - December 2013
Lifetouch Church Directories and Portraits August 2012 - August 2013
Altenative Entertainment INC May 2008 - June 2011
Skills
Photography, Photoshop, Customer Service, Digital Photography, Portraits, Fine Art Photography, Social Networking, Facebook, Microsoft Word, Marketing Strategy
Education
Northeast Wisconsin Technical College 2013 — 2015
Associate's degree, Marketing
Algoma High School 1994 — 1998
General diploma
Humana August 2015 - Present
APAC Customer Services May 2015 - August 2015
Fred and Mamie's August 2013 - May 2015
Wendricks Photography January 2011 - December 2013
Lifetouch Church Directories and Portraits August 2012 - August 2013
Altenative Entertainment INC May 2008 - June 2011
Skills
Photography, Photoshop, Customer Service, Digital Photography, Portraits, Fine Art Photography, Social Networking, Facebook, Microsoft Word, Marketing Strategy
Education
Northeast Wisconsin Technical College 2013 — 2015
Associate's degree, Marketing
Algoma High School 1994 — 1998
General diploma
Zakaria Abukar Zakaria Abukar's APAC Customer Services Experience June 2012 - January 2013
Job Project Fulfillment Best Buy for Business at Best Buy
Industry Entertainment
Experience
Amway November 2012 - Present
Dell March 2015 - May 2015
Mosaic Sales Solutions October 2014 - February 2015
Right Turn Recruiting, Inc April 2014 - June 2014
Amplifon USA January 2014 - April 2014
Best Buy August 2013 - December 2013
APAC Customer Services June 2012 - January 2013
Express Scripts December 2011 - February 2012
TruGreen March 2009 - May 2011
Weed Man USA March 2008 - March 2009
Skills
Team Leadership, Leadership, Thought Leadership, Situational Leadership, Educational Leadership, Leadership Development, Communication, Marketing Communications, Communication Skills, Interpersonal Leadership, Interpersonal Skill, Outstanding..., Direct Sales, Sales Presentations, Sales Process, Social Media Marketing, Product Marketing, Great Motivator, Motivation, Motivated self-starter, Positive Can-do Attitude, Maintaining A Positive..., Management, Program Management, New Business Development, Customer Service, Entrepreneurship, B2B, Lead Generation, Building Relationships, Social Networking, Self-driven, People-oriented, Troubleshooting, Call Centers, Training, Networking, Critical Thinking, Written, People Skills, Customer Support, Facebook, Technical Support, Team Building, Teamwork, Interpersonal..., Customer Experience, Cold Calling, PowerPoint, Microsoft Office
Education
Normandale Community College 2010 — 2012
Associate's degree, Communication Studies
Augsburg College 2009 — 2010
General Studies
St. Catherine University 2009 — 2010
General Studies
Eden Prairie High School 2007 — 2008
High School Diploma, High School/Secondary Diplomas and Certificates
Hopkins High School 2004 — 2007
Amway November 2012 - Present
Dell March 2015 - May 2015
Mosaic Sales Solutions October 2014 - February 2015
Right Turn Recruiting, Inc April 2014 - June 2014
Amplifon USA January 2014 - April 2014
Best Buy August 2013 - December 2013
APAC Customer Services June 2012 - January 2013
Express Scripts December 2011 - February 2012
TruGreen March 2009 - May 2011
Weed Man USA March 2008 - March 2009
Skills
Team Leadership, Leadership, Thought Leadership, Situational Leadership, Educational Leadership, Leadership Development, Communication, Marketing Communications, Communication Skills, Interpersonal Leadership, Interpersonal Skill, Outstanding..., Direct Sales, Sales Presentations, Sales Process, Social Media Marketing, Product Marketing, Great Motivator, Motivation, Motivated self-starter, Positive Can-do Attitude, Maintaining A Positive..., Management, Program Management, New Business Development, Customer Service, Entrepreneurship, B2B, Lead Generation, Building Relationships, Social Networking, Self-driven, People-oriented, Troubleshooting, Call Centers, Training, Networking, Critical Thinking, Written, People Skills, Customer Support, Facebook, Technical Support, Team Building, Teamwork, Interpersonal..., Customer Experience, Cold Calling, PowerPoint, Microsoft Office
Education
Normandale Community College 2010 — 2012
Associate's degree, Communication Studies
Augsburg College 2009 — 2010
General Studies
St. Catherine University 2009 — 2010
General Studies
Eden Prairie High School 2007 — 2008
High School Diploma, High School/Secondary Diplomas and Certificates
Hopkins High School 2004 — 2007
Mitchell Vincent's APAC Customer Services Experience 2005 - 2006
Job Full Time Student/Parttime Internet Broadcaster
Industry Broadcast Media
Experience
AT&T Mobility October 2010 - February 2013
RadioShack November 2007 - April 2010
Gannett August 2007 - November 2007
APAC Customer Services 2005 - 2006
Skills
Customer Service, Time Management, Social Media, Adobe Creative Suite, Photoshop, Team Building, Customer Satisfaction, Event Planning, Call Centers, Mobile Devices, Sales, Program Management, Recruiting, Microsoft Word, Graphic Design, Management, Microsoft Office
Education
Northeast Wisconsin Technical College 2013 — 2015
Associate's degree, Web Development and Design
AT&T Mobility October 2010 - February 2013
RadioShack November 2007 - April 2010
Gannett August 2007 - November 2007
APAC Customer Services 2005 - 2006
Skills
Customer Service, Time Management, Social Media, Adobe Creative Suite, Photoshop, Team Building, Customer Satisfaction, Event Planning, Call Centers, Mobile Devices, Sales, Program Management, Recruiting, Microsoft Word, Graphic Design, Management, Microsoft Office
Education
Northeast Wisconsin Technical College 2013 — 2015
Associate's degree, Web Development and Design
Jane Shaffer, MBA Jane Shaffer, MBA's APAC Customer Services Experience 1995 - 2004
Job
Industry Computer Software
Experience
McGladrey October 2008 - Present
Infinite Computing Systems April 2008 - October 2008
Infor Global Solutions August 2007 - March 2008
Infor Global Solutions July 2006 - August 2007
SSA Global June 2004 - July 2006
APAC Customer Services 1995 - 2004
Skills
Business Intelligence, Relationship Management, Vendor Management, Strategy, Acquisition Integration, SDLC, Leadership, Management, Business Process, Team Building, Strategic Planning, Integration, Outsourcing, Mergers & Acquisitions, CRM, Management Consulting, Customer Satisfaction, Operations Management, Team Leadership, Business Development, Program Management, Budgets, Team Management, Process Improvement, Cross-functional Team..., Executive Management, Change Management, Business Process..., Consulting, Business Analysis, Product Development, Risk Management, Forecasting, Start-ups, Professional Services
Education
University of Iowa 2009 — 2014
Master of Business Administration (MBA)
Northwestern University - Kellogg School of Management
University of Iowa 1987 — 1994
BA
McGladrey October 2008 - Present
Infinite Computing Systems April 2008 - October 2008
Infor Global Solutions August 2007 - March 2008
Infor Global Solutions July 2006 - August 2007
SSA Global June 2004 - July 2006
APAC Customer Services 1995 - 2004
Skills
Business Intelligence, Relationship Management, Vendor Management, Strategy, Acquisition Integration, SDLC, Leadership, Management, Business Process, Team Building, Strategic Planning, Integration, Outsourcing, Mergers & Acquisitions, CRM, Management Consulting, Customer Satisfaction, Operations Management, Team Leadership, Business Development, Program Management, Budgets, Team Management, Process Improvement, Cross-functional Team..., Executive Management, Change Management, Business Process..., Consulting, Business Analysis, Product Development, Risk Management, Forecasting, Start-ups, Professional Services
Education
University of Iowa 2009 — 2014
Master of Business Administration (MBA)
Northwestern University - Kellogg School of Management
University of Iowa 1987 — 1994
BA
Brandon Gauthier Brandon Gauthier's APAC Customer Services Experience September 2012 - December 2012
Job Student at Northeast Wisconsin Technical College
Industry Automotive
Experience
AutoZone March 2013 - January 2014
APAC Customer Services September 2012 - December 2012
Skills
Customer Service, Computers, Sales, Cashiering
Education
Northeast Wisconsin Technical College 2013 — 2015
have not received yet, Automotive Technology
Ashwaubenon High 2000 — 2004
Diploma, General Studies
AutoZone March 2013 - January 2014
APAC Customer Services September 2012 - December 2012
Skills
Customer Service, Computers, Sales, Cashiering
Education
Northeast Wisconsin Technical College 2013 — 2015
have not received yet, Automotive Technology
Ashwaubenon High 2000 — 2004
Diploma, General Studies
Mercia Perry Mercia Perry's APAC Customer Services Experience October 2012 - August 2013
Job Customer Service Representative
Industry Outsourcing/Offshoring
Experience
APAC Customer Services October 2012 - August 2013
Skills
Call Centers, Customer Experience, Customer Satisfaction, Contact Centers, Inbound Marketing, Technical Support, Call Center Development, Avaya, Customer Service, Telemarketing, Outsourcing, Customer Retention, Service Delivery, Data Entry, Troubleshooting, Telephone Skills, Customer Support
Education
North Carolina Agricultural and Technical State University
APAC Customer Services October 2012 - August 2013
Skills
Call Centers, Customer Experience, Customer Satisfaction, Contact Centers, Inbound Marketing, Technical Support, Call Center Development, Avaya, Customer Service, Telemarketing, Outsourcing, Customer Retention, Service Delivery, Data Entry, Troubleshooting, Telephone Skills, Customer Support
Education
North Carolina Agricultural and Technical State University
Chelsea Holliman's APAC Customer Services Experience October 2013 - Present
Job Customer Service Representative at APAC Customer Services
Industry Retail
Experience
APAC Customer Services October 2013 - Present
NY hair design August 2013 - September 2013
New York & Company August 2011 - August 2012
Allstate 2011 - 2012
Walmart August 2008 - August 2009
Stride Rite August 2006 - August 2008
Foodlion September 2004 - August 2005
Skills
Microsoft Office, Microsoft Excel, Customer Service, Microsoft Word, Outlook, PowerPoint, Sales, Telephone Skills, Insurance, Administrative..., Retail, Facebook
Education
Norfolk State University
Bachelor's degree, Mass Communication/Media Studies
APAC Customer Services October 2013 - Present
NY hair design August 2013 - September 2013
New York & Company August 2011 - August 2012
Allstate 2011 - 2012
Walmart August 2008 - August 2009
Stride Rite August 2006 - August 2008
Foodlion September 2004 - August 2005
Skills
Microsoft Office, Microsoft Excel, Customer Service, Microsoft Word, Outlook, PowerPoint, Sales, Telephone Skills, Insurance, Administrative..., Retail, Facebook
Education
Norfolk State University
Bachelor's degree, Mass Communication/Media Studies
Toni DeBerg Toni DeBerg's APAC Customer Services Experience January 2014 - September 2014
Job Admin Assistant at Red River Reformed Church
Industry Banking
Experience
Red River Reformed Church February 2015 - Present
188th Army National Guard Band May 2008 - Present
Bank of the West September 2014 - January 2015
APAC Customer Services January 2014 - September 2014
US Banccorp August 1999 - January 2014
Skills
Banking, Credit, Commercial Banking, Portfolio Management, Cash Management, Mortgage Banking, Cross Selling, Loans
Education
North Dakota State University 2015 — 2019
Veterinary Technology, Veterinary/Animal Health Technology/Technician and Veterinary Assistant
University of Mary 2008 — 2016
Bachelor of Business Administration (B.B.A.), Veterinary/Animal Health Technology/Technician and Veterinary Assistant
Red River Reformed Church February 2015 - Present
188th Army National Guard Band May 2008 - Present
Bank of the West September 2014 - January 2015
APAC Customer Services January 2014 - September 2014
US Banccorp August 1999 - January 2014
Skills
Banking, Credit, Commercial Banking, Portfolio Management, Cash Management, Mortgage Banking, Cross Selling, Loans
Education
North Dakota State University 2015 — 2019
Veterinary Technology, Veterinary/Animal Health Technology/Technician and Veterinary Assistant
University of Mary 2008 — 2016
Bachelor of Business Administration (B.B.A.), Veterinary/Animal Health Technology/Technician and Veterinary Assistant
Joe Schumacher's APAC Customer Services Experience 2008 - 2011
Job CoFounder at Crescendo Leadership Development LLC
Industry Outsourcing/Offshoring
Experience
Crescendo Leadership Development LLC August 2013 - Present
Expert Global Solutions October 2011 - June 2013
APAC Customer Services 2008 - 2011
APAC Customer Services 2003 - 2008
APAC Customer Services 2001 - 2003
APAC Customer Services 1998 - 2001
APAC Customer Services 1996 - 1998
Access Direct Telemarketing 1995 - 1996
APAC Customer Services 1993 - 1995
APAC Customer Services 1992 - 1993
Skills
BPO, Workforce Management, Management, Outsourcing, Call Center, Call Centers, Contact Centers, Business Analysis, Vendor Management, Process Improvement, Leadership, Program Management, Telecommunications, Business Process, Disaster Recovery, Integration, Business Intelligence, Project Management, CRM, ITIL, Team Leadership
Education
Professional Training and Certifications 1995 — 2012
Northwestern University - Kellogg School of Management 2003 — 2003
University of Northern Iowa 1986 — 1991
Bachelor of Arts (BA)
Crescendo Leadership Development LLC August 2013 - Present
Expert Global Solutions October 2011 - June 2013
APAC Customer Services 2008 - 2011
APAC Customer Services 2003 - 2008
APAC Customer Services 2001 - 2003
APAC Customer Services 1998 - 2001
APAC Customer Services 1996 - 1998
Access Direct Telemarketing 1995 - 1996
APAC Customer Services 1993 - 1995
APAC Customer Services 1992 - 1993
Skills
BPO, Workforce Management, Management, Outsourcing, Call Center, Call Centers, Contact Centers, Business Analysis, Vendor Management, Process Improvement, Leadership, Program Management, Telecommunications, Business Process, Disaster Recovery, Integration, Business Intelligence, Project Management, CRM, ITIL, Team Leadership
Education
Professional Training and Certifications 1995 — 2012
Northwestern University - Kellogg School of Management 2003 — 2003
University of Northern Iowa 1986 — 1991
Bachelor of Arts (BA)
Audrey McDonald's APAC Customer Services Experience November 2009 - July 2013
Job Life Insurance Representative Transamerica Premier Life
Industry Insurance
Experience
Transamerica July 2015 - Present
Connextions July 2013 - July 2015
APAC Customer Services November 2009 - July 2013
Excell Group October 1996 - September 2011
Pan Am Brands February 1981 - March 1996
Skills
Medicaid, Medicare, Insurance, Managed Care, Health Insurance, Medicare Part D, Provider Relations, HMO, Network Development, HIPAA
Education
Florida Department of Financial Services 2003 — 2004
State Certified, Life-Health-Annuity, Professional License
Nova Southeastern University 1991 — 1994
Bachelor of Business Administration (BBA), Business Administration and Management, General
Florida Eastern State College 1973 — 1975
Associate of Science (AS), Business Administration and Management, General
Transamerica July 2015 - Present
Connextions July 2013 - July 2015
APAC Customer Services November 2009 - July 2013
Excell Group October 1996 - September 2011
Pan Am Brands February 1981 - March 1996
Skills
Medicaid, Medicare, Insurance, Managed Care, Health Insurance, Medicare Part D, Provider Relations, HMO, Network Development, HIPAA
Education
Florida Department of Financial Services 2003 — 2004
State Certified, Life-Health-Annuity, Professional License
Nova Southeastern University 1991 — 1994
Bachelor of Business Administration (BBA), Business Administration and Management, General
Florida Eastern State College 1973 — 1975
Associate of Science (AS), Business Administration and Management, General
Daniel Guyton Daniel Guyton's APAC Customer Services Experience July 2006 - August 2011
Job Student at Being Hyper!
Industry Information Services
Experience
Being Hyper! August 1979 - Present
APAC Customer Services July 2006 - August 2011
Rem Wisconsin Inc August 1998 - July 2001
Skills
General PC, Picture Editing, Audio Recording and..., Music Production, Communication, Spiritual, Lady Body Care, Customer Service, Microsoft Office, Microsoft Word, PowerPoint
Education
University of Phoenix 2008 — 2009
Unfinished, Information Technology
Northeast Wisconsin Technical College 1997 — 1998
HSED, General Studies
Being Hyper! August 1979 - Present
APAC Customer Services July 2006 - August 2011
Rem Wisconsin Inc August 1998 - July 2001
Skills
General PC, Picture Editing, Audio Recording and..., Music Production, Communication, Spiritual, Lady Body Care, Customer Service, Microsoft Office, Microsoft Word, PowerPoint
Education
University of Phoenix 2008 — 2009
Unfinished, Information Technology
Northeast Wisconsin Technical College 1997 — 1998
HSED, General Studies
Leah Rogers Leah Rogers's APAC Customer Services Experience December 2014 - Present
Job Customer Service Representative at APAC Customer Services
Industry Military
Experience
APAC Customer Services December 2014 - Present
Zone sports bar and grille November 2013 - Present
US Army 2010 - Present
Mc Donalds November 2007 - February 2011
Skills
Microsoft Office, OCLC Connexion, Human Resources, Leadership, Teamwork, Employee Training, Customer Service, Microsoft Word, Military Operations, Team Building, Management, Team Leadership, Training
Education
North Carolina Agricultural and Technical State University 2011 — 2014
Bachelor of Science (B.S.), Business, Management, Marketing, and Related Support Services
APAC Customer Services December 2014 - Present
Zone sports bar and grille November 2013 - Present
US Army 2010 - Present
Mc Donalds November 2007 - February 2011
Skills
Microsoft Office, OCLC Connexion, Human Resources, Leadership, Teamwork, Employee Training, Customer Service, Microsoft Word, Military Operations, Team Building, Management, Team Leadership, Training
Education
North Carolina Agricultural and Technical State University 2011 — 2014
Bachelor of Science (B.S.), Business, Management, Marketing, and Related Support Services
Kiara Brooks Kiara Brooks's APAC Customer Services Experience July 2014 - Present
Job Verizon Customer Service
Industry Consumer Services
Experience
APAC Customer Services July 2014 - Present
Skills
Web Development, Project Management, Six Sigma, Customer Service, Preparation Of Reports, General Office Skills, Team Leadership, Programming, html, PHP, phpMyAdmin, PowerPoint, Access, Microsoft Excel, Microsoft Word, Databases
Education
North Carolina Agricultural and Technical State University 2008 — 2013
Bachelor of Science (B.S.), Computer Science
APAC Customer Services July 2014 - Present
Skills
Web Development, Project Management, Six Sigma, Customer Service, Preparation Of Reports, General Office Skills, Team Leadership, Programming, html, PHP, phpMyAdmin, PowerPoint, Access, Microsoft Excel, Microsoft Word, Databases
Education
North Carolina Agricultural and Technical State University 2008 — 2013
Bachelor of Science (B.S.), Computer Science
Joseph Pecoraro Joseph Pecoraro's APAC Customer Services Experience February 2012 - Present
Job Inside Sales at APAC Customer Services
Industry Outsourcing/Offshoring
Experience
APAC Customer Services February 2012 - Present
UPS November 2011 - February 2012
Verizon Wireless October 2008 - April 2010
Skills
Customer Satisfaction, Customer Service, Call Center, Customer Retention, Cold Calling, Sales, Account Management, Customer Experience, Time Management, Training, Microsoft Office
Education
Totino Grace High School 1999 — 2003
North Dakota State University
Bachelor of Arts (B.A.), Sociology
APAC Customer Services February 2012 - Present
UPS November 2011 - February 2012
Verizon Wireless October 2008 - April 2010
Skills
Customer Satisfaction, Customer Service, Call Center, Customer Retention, Cold Calling, Sales, Account Management, Customer Experience, Time Management, Training, Microsoft Office
Education
Totino Grace High School 1999 — 2003
North Dakota State University
Bachelor of Arts (B.A.), Sociology
Carlos Hawley III Carlos Hawley III's APAC Customer Services Experience August 2012 - September 2012
Job Microsoft BIOS Audit and Quality Team Manager
Industry Computer Software
Experience
Xtreme Consulting Group, Inc. October 2012 - Present
APAC Customer Services August 2012 - September 2012
American Red Cross June 2012 - September 2012
arvato systems February 2010 - May 2012
VMC November 2008 - December 2009
Skills
Bilingual, Business Continuity..., Product Specialists, Customer Service, PTR Certified Tennis..., Escalations Management, Microsoft CRM, Partner Management, Team Leadership, Customer Experience, Microsoft Office, Microsoft Technologies, CRM, SaaS, Account Management, Solution Selling, SharePoint
Education
North Dakota State University 2009 — 2012
Emergency Management (M.S.)
North Dakota State University 2002 — 2004
Bachelor of Arts (B.A.), Spanish Language and Literature
Universidad de Salamanca 2003 — 2003
History and Literature
Roosevelt
Xtreme Consulting Group, Inc. October 2012 - Present
APAC Customer Services August 2012 - September 2012
American Red Cross June 2012 - September 2012
arvato systems February 2010 - May 2012
VMC November 2008 - December 2009
Skills
Bilingual, Business Continuity..., Product Specialists, Customer Service, PTR Certified Tennis..., Escalations Management, Microsoft CRM, Partner Management, Team Leadership, Customer Experience, Microsoft Office, Microsoft Technologies, CRM, SaaS, Account Management, Solution Selling, SharePoint
Education
North Dakota State University 2009 — 2012
Emergency Management (M.S.)
North Dakota State University 2002 — 2004
Bachelor of Arts (B.A.), Spanish Language and Literature
Universidad de Salamanca 2003 — 2003
History and Literature
Roosevelt
Danuel James Danuel James's APAC Customer Services Experience October 2012 - March 2013
Job Customer Service Manager
Industry Restaurants
Experience
Boston Market August 2011 - Present
APAC Customer Services October 2012 - March 2013
Washington Elementary January 2010 - February 2012
North Carolina Agricultural & Technical State Univerisity January 2010 - May 2011
Greensboro Urban Ministries Shelter January 2010 - March 2010
Smithfield Foods, Inc August 2006 - February 2008
Skills
Customer Service, Problem Solving, Operations Management, Schedule, Microsoft Office, Coordination, Clerical Skills, Forecasting, Strategic Planning, Call Centers, Training, Six Sigma
Education
North Carolina Agricultural and Technical State University 2008 — 2012
B.S, Business Management
Boston Market August 2011 - Present
APAC Customer Services October 2012 - March 2013
Washington Elementary January 2010 - February 2012
North Carolina Agricultural & Technical State Univerisity January 2010 - May 2011
Greensboro Urban Ministries Shelter January 2010 - March 2010
Smithfield Foods, Inc August 2006 - February 2008
Skills
Customer Service, Problem Solving, Operations Management, Schedule, Microsoft Office, Coordination, Clerical Skills, Forecasting, Strategic Planning, Call Centers, Training, Six Sigma
Education
North Carolina Agricultural and Technical State University 2008 — 2012
B.S, Business Management
Arianna Fahrenkamp Arianna Fahrenkamp's APAC Customer Services Experience May 2013 - Present
Job Trader Joe's Crew Member
Industry Graphic Design
Experience
APAC Customer Services May 2013 - Present
Target February 2011 - May 2013
RR Donnelley June 2009 - September 2009
Skills
Character Animation, Illustrator, Adobe Creative Suite, Illustration, Mac, Digital Illustration, InDesign, Photoshop, Graphic Design, Layout, Storyboarding, Publishing, Logo Design, Graphics, Vector Illustration, Typography, Drawing
Education
Normandale Community College 2009 — 2011
AFA, Art in general
carver county co-op 2007 — 2009
None, graphic communications
APAC Customer Services May 2013 - Present
Target February 2011 - May 2013
RR Donnelley June 2009 - September 2009
Skills
Character Animation, Illustrator, Adobe Creative Suite, Illustration, Mac, Digital Illustration, InDesign, Photoshop, Graphic Design, Layout, Storyboarding, Publishing, Logo Design, Graphics, Vector Illustration, Typography, Drawing
Education
Normandale Community College 2009 — 2011
AFA, Art in general
carver county co-op 2007 — 2009
None, graphic communications
Jackie Greguska's APAC Customer Services Experience July 2009 - June 2012
Job Owner/Photographer at JayLynn Images
Industry Nonprofit Organization Management
Experience
JayLynn Images September 2014 - Present
Harmann Studios August 2014 - Present
Discount Liquor November 2002 - Present
Goodwill Industries of North Central Wisconsin June 2012 - September 2014
APAC Customer Services July 2009 - June 2012
Skills
Microsoft Office, Team Leadership, Change Management, Call Center, Customer Service, Customer Satisfaction, Inbound, Team Management, Coaching, Digital Photography, Portrait Photography, Training
Education
Northeast Wisconsin Technical College 2013 — 2015
Photography, 4.0
University of Wisconsin-Green Bay 2004 — 2009
Bachelors, Business Management
JayLynn Images September 2014 - Present
Harmann Studios August 2014 - Present
Discount Liquor November 2002 - Present
Goodwill Industries of North Central Wisconsin June 2012 - September 2014
APAC Customer Services July 2009 - June 2012
Skills
Microsoft Office, Team Leadership, Change Management, Call Center, Customer Service, Customer Satisfaction, Inbound, Team Management, Coaching, Digital Photography, Portrait Photography, Training
Education
Northeast Wisconsin Technical College 2013 — 2015
Photography, 4.0
University of Wisconsin-Green Bay 2004 — 2009
Bachelors, Business Management
Jamie Diederich Jamie Diederich's APAC Customer Services Experience January 2008 - April 2008
Job .
Industry Insurance
Experience
UnitedHealth Group April 2015 - Present
Local Bar & Grill September 2013 - Present
Ameriprise Auto & Home Insurance June 2008 - November 2014
APAC Customer Services January 2008 - April 2008
Bayland Shell March 2007 - January 2008
Skills
Customer Service, Insurance, Call Centers, Customer Satisfaction, Health Insurance, Customer Retention
Education
Northeast Wisconsin Technical College 2013 — 2016
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
Green Bay Preble High School 2001 — 2005
High School Diploma
UnitedHealth Group April 2015 - Present
Local Bar & Grill September 2013 - Present
Ameriprise Auto & Home Insurance June 2008 - November 2014
APAC Customer Services January 2008 - April 2008
Bayland Shell March 2007 - January 2008
Skills
Customer Service, Insurance, Call Centers, Customer Satisfaction, Health Insurance, Customer Retention
Education
Northeast Wisconsin Technical College 2013 — 2016
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
Green Bay Preble High School 2001 — 2005
High School Diploma
Bhairavi Shah Bhairavi Shah's APAC Customer Services Experience March 2007 - January 2010
Job Senior Staff Accountant at Expert Global Solutions
Industry Accounting
Experience
Expert Global Solutions June 2011 - Present
Ports America April 2010 - May 2011
APAC Customer Services March 2007 - January 2010
National Catholic Society February 2003 - February 2007
Skills
Accounting, Process Improvement, General Ledger, Variance Analysis, Account Reconciliation, Month End Close, Employee Training, Journal Entries, Accruals, Amortization, Microsoft Office, Microsoft Excel, Microsoft Word, Dependable Team Player, Enthusiasm to learn, Enthusiastic..., Coordination, Bank Reconciliation, Balance Sheet, Outlook, Year-end Close
Education
Northeastern Illinois University 2000 — 2002
Bachelor, Accounting
Expert Global Solutions June 2011 - Present
Ports America April 2010 - May 2011
APAC Customer Services March 2007 - January 2010
National Catholic Society February 2003 - February 2007
Skills
Accounting, Process Improvement, General Ledger, Variance Analysis, Account Reconciliation, Month End Close, Employee Training, Journal Entries, Accruals, Amortization, Microsoft Office, Microsoft Excel, Microsoft Word, Dependable Team Player, Enthusiasm to learn, Enthusiastic..., Coordination, Bank Reconciliation, Balance Sheet, Outlook, Year-end Close
Education
Northeastern Illinois University 2000 — 2002
Bachelor, Accounting
Janet Demme Janet Demme's APAC Customer Services Experience 2000 - 2002
Job Global HR/Payroll Operations Consultant
Industry Human Resources
Experience
Demme Consulting LLC July 2011 - Present
Abbott Laboratories May 2009 - August 2010
Fenwal Inc. December 2006 - December 2008
Baxter Healthcare 2003 - 2006
Baxter Healthcare 2002 - 2003
APAC Customer Services 2000 - 2002
Skills
Talent Management, Performance Management, HRIS, Change Management, Employee Relations, Talent Acquisition, Human Resources, Employee Benefits, Personnel Management, Payroll, Mergers & Acquisitions, Management, Leadership, Project Management, Deferred Compensation, Organizational..., Onboarding, Succession Planning, Strategic Planning, Workforce Planning, Recruiting, PeopleSoft, Benefits Administration
Education
Northern Illinois University
Demme Consulting LLC July 2011 - Present
Abbott Laboratories May 2009 - August 2010
Fenwal Inc. December 2006 - December 2008
Baxter Healthcare 2003 - 2006
Baxter Healthcare 2002 - 2003
APAC Customer Services 2000 - 2002
Skills
Talent Management, Performance Management, HRIS, Change Management, Employee Relations, Talent Acquisition, Human Resources, Employee Benefits, Personnel Management, Payroll, Mergers & Acquisitions, Management, Leadership, Project Management, Deferred Compensation, Organizational..., Onboarding, Succession Planning, Strategic Planning, Workforce Planning, Recruiting, PeopleSoft, Benefits Administration
Education
Northern Illinois University
Karen Deason Karen Deason's APAC Customer Services Experience May 2012 - April 2013
Job Recovery Unit Technician
Industry Mental Health Care
Experience
Rosecrance Health Network April 2013 - Present
APAC Customer Services May 2012 - April 2013
Little City Foundation December 2011 - May 2012
Experian Marketing Services August 1999 - April 2010
Flex-IT - IBM Global Services at Lucent Technologies April 1998 - June 1999
Skills
Unix, Management, Testing, SQL, Databases, Analytics, Oracle, Business Analysis, Microsoft SQL Server, Data Analysis, JCL, Team Leadership, Visio, SAS, ISPF, IBM Mainframe
Education
Northern Illinois University 2007 — 2010
Bachelor of Science (BS), Psychology & Sociology
Waubonsee Community College 1993 — 1996
Associate of Science (AS), Information Systems
Rosecrance Health Network April 2013 - Present
APAC Customer Services May 2012 - April 2013
Little City Foundation December 2011 - May 2012
Experian Marketing Services August 1999 - April 2010
Flex-IT - IBM Global Services at Lucent Technologies April 1998 - June 1999
Skills
Unix, Management, Testing, SQL, Databases, Analytics, Oracle, Business Analysis, Microsoft SQL Server, Data Analysis, JCL, Team Leadership, Visio, SAS, ISPF, IBM Mainframe
Education
Northern Illinois University 2007 — 2010
Bachelor of Science (BS), Psychology & Sociology
Waubonsee Community College 1993 — 1996
Associate of Science (AS), Information Systems
Derek Novak's APAC Customer Services Experience 1999 - 2002
Job Director of Clinical Integration & Process Improvement
Industry Hospital & Health Care
Experience
Mercy ACO August 2013 - Present
Mercy ACO July 2012 - August 2013
Mercy Medical Center - Des Moines October 2010 - July 2012
Mercy Medical Center - Des Moines 2007 - October 2010
Textron Fastening Systems 2005 - 2007
Textron Fastening Systems 2004 - 2005
Textron Fastening Systems 2002 - 2004
APAC Customer Services 1999 - 2002
Skills
Process Improvement, Six Sigma, Healthcare, Data Analysis, Lean Healthcare, Strategic Planning, Lean, Quality Improvement, Operational Excellence, Lean Manufacturing, Program Management, Black Belt, Strategy, Leadership, Management, Training, Value Stream Mapping
Education
Upper Iowa University 2006 — 2008
MBA, Quality Management
Upper Iowa University 2005 — 2006
BS, Management
Northeast Iowa Community College 2002 — 2005
AA, Business Administration
Iowa Hospital Association - Executive Academy
Spindustry Training, Des Moines
Implementing Data Models and Reports with Microsoft SQL Server 2012, SSRS/SSAS
Spindustry Training, Des Moines
T-SQL Microsoft SQL Server 2012 Boot Camp, SSMS
Textron University
Transformation Acceleration Process Facilitator
Textron University
Six Sigma Black Belt, DMAIC - Variation Reduction / Lean
Textron University
Six Sigma Green Belt, Variation Reduction
Mercy ACO August 2013 - Present
Mercy ACO July 2012 - August 2013
Mercy Medical Center - Des Moines October 2010 - July 2012
Mercy Medical Center - Des Moines 2007 - October 2010
Textron Fastening Systems 2005 - 2007
Textron Fastening Systems 2004 - 2005
Textron Fastening Systems 2002 - 2004
APAC Customer Services 1999 - 2002
Skills
Process Improvement, Six Sigma, Healthcare, Data Analysis, Lean Healthcare, Strategic Planning, Lean, Quality Improvement, Operational Excellence, Lean Manufacturing, Program Management, Black Belt, Strategy, Leadership, Management, Training, Value Stream Mapping
Education
Upper Iowa University 2006 — 2008
MBA, Quality Management
Upper Iowa University 2005 — 2006
BS, Management
Northeast Iowa Community College 2002 — 2005
AA, Business Administration
Iowa Hospital Association - Executive Academy
Spindustry Training, Des Moines
Implementing Data Models and Reports with Microsoft SQL Server 2012, SSRS/SSAS
Spindustry Training, Des Moines
T-SQL Microsoft SQL Server 2012 Boot Camp, SSMS
Textron University
Transformation Acceleration Process Facilitator
Textron University
Six Sigma Black Belt, DMAIC - Variation Reduction / Lean
Textron University
Six Sigma Green Belt, Variation Reduction
Nicole Olbrantz Nicole Olbrantz's APAC Customer Services Experience January 2012 - October 2012
Job Customer care professional
Industry Hospital & Health Care
Experience
UnitedHealthcare July 2013 - Present
Enterprise Freight Options October 2012 - June 2013
APAC Customer Services January 2012 - October 2012
Education
Northeast Wisconsin Technical College
Associate's degree, Criminal Justice/Police Science
UnitedHealthcare July 2013 - Present
Enterprise Freight Options October 2012 - June 2013
APAC Customer Services January 2012 - October 2012
Education
Northeast Wisconsin Technical College
Associate's degree, Criminal Justice/Police Science
Bailey Stickney Bailey Stickney's APAC Customer Services Experience February 2013 - Present
Job APAC Customer ServiceProvider at APAC Customer Services
Industry Outsourcing/Offshoring
Experience
APAC Customer Services February 2013 - Present
PETCO Animal Supplies, Inc. April 2012 - Present
NDSU August 2010 - May 2012
Skills
Call Centers, Workforce Management, Outsourcing, Contact Centers, Inbound Marketing, Customer Satisfaction, Customer Experience, Performance Management, Customer Service, Vendor Management, Process Improvement, Telemarketing
Education
North Dakota State University
APAC Customer Services February 2013 - Present
PETCO Animal Supplies, Inc. April 2012 - Present
NDSU August 2010 - May 2012
Skills
Call Centers, Workforce Management, Outsourcing, Contact Centers, Inbound Marketing, Customer Satisfaction, Customer Experience, Performance Management, Customer Service, Vendor Management, Process Improvement, Telemarketing
Education
North Dakota State University
Winston POP Dickerson Winston POP Dickerson's APAC Customer Services Experience 2001 - 2005
Job TheDickersonGroup
Industry Marketing and Advertising
Experience
Ameriprise Financial 2005 - 2007
American Express 2005 - 2005
APAC Customer Services 2001 - 2005
Education
Norfolk State University 1979 — 1980
Business Management
Oakwood University 1972 — 1974
Business Administration
Ameriprise Financial 2005 - 2007
American Express 2005 - 2005
APAC Customer Services 2001 - 2005
Education
Norfolk State University 1979 — 1980
Business Management
Oakwood University 1972 — 1974
Business Administration
Jeffrey Kloster Jeffrey Kloster's APAC Customer Services Experience July 2004 - May 2007
Job Professional customer service representative, teacher, corporate trainer, curriculum designer
Industry Professional Training & Coaching
Experience
DirectSat USA, a UniTek Company September 2013 - Present
KA Designs April 2010 - August 2013
UnitedHealth Group July 2007 - October 2010
APAC Customer Services July 2004 - May 2007
Gresham School August 2002 - June 2003
St. Paul Lutheran School August 2001 - June 2002
Skills
Curriculum Design, Audio Engineering, Artistic Design, Recruiting, Special Education, Public Speaking, Cable Installation, Satellite Installation
Education
University of Wisconsin-Oshkosh 2002 — 2003
none, LD, CD, ED
Northeastern Illinois University 1998 — 2000
Bachelor of Arts, History; Secondary Education
Forest View H.S. 1974 — 1987
High school diploma, General
The Recording Workshop - Recording and Sound Reinforcement trade school 1982 — 1982
State Certificate, Audio and Sound Reinforcement
DirectSat USA, a UniTek Company September 2013 - Present
KA Designs April 2010 - August 2013
UnitedHealth Group July 2007 - October 2010
APAC Customer Services July 2004 - May 2007
Gresham School August 2002 - June 2003
St. Paul Lutheran School August 2001 - June 2002
Skills
Curriculum Design, Audio Engineering, Artistic Design, Recruiting, Special Education, Public Speaking, Cable Installation, Satellite Installation
Education
University of Wisconsin-Oshkosh 2002 — 2003
none, LD, CD, ED
Northeastern Illinois University 1998 — 2000
Bachelor of Arts, History; Secondary Education
Forest View H.S. 1974 — 1987
High school diploma, General
The Recording Workshop - Recording and Sound Reinforcement trade school 1982 — 1982
State Certificate, Audio and Sound Reinforcement
Jacque Williams Jacque Williams's APAC Customer Services Experience 2012 - Present
Job at
Industry Financial Services
Experience
APAC Customer Services 2012 - Present
American Express 1999 - 2011
Skills
Credit Cards, Microsoft Excel, Budgets, Call Centers, Marketing, Marketing Strategy, Social Media Marketing, Microsoft Word, Call Center, Customer Service, Strategic Planning, Team Building, Microsoft Office, Training, Analysis, Process Improvement, Team Leadership, Leadership Development, Coaching, Fundraising, Nonprofits, Customer Satisfaction
Education
North Carolina Agricultural and Technical State University 1991 — 1996
APAC Customer Services 2012 - Present
American Express 1999 - 2011
Skills
Credit Cards, Microsoft Excel, Budgets, Call Centers, Marketing, Marketing Strategy, Social Media Marketing, Microsoft Word, Call Center, Customer Service, Strategic Planning, Team Building, Microsoft Office, Training, Analysis, Process Improvement, Team Leadership, Leadership Development, Coaching, Fundraising, Nonprofits, Customer Satisfaction
Education
North Carolina Agricultural and Technical State University 1991 — 1996
Devinder Singh's APAC Customer Services Experience May 1995 - April 2005
Job Vice President BPO/CRM Sales
Industry Outsourcing/Offshoring
Experience
Concentrix June 2011 - Present
IBM May 2011 - Present
TRG Customer Solutions August 2008 - June 2011
Parus Interactive April 2005 - July 2008
APAC Customer Services May 1995 - April 2005
Accenture November 1993 - April 1995
Skills
BPO, Outsourcing, SaaS, Professional Services, Sales Management, KPO, Business Transformation, Complex Sales, Leading Large Teams, Strategy, Leadership, CRM, Solution Selling, Call Centers, Start-ups, Enterprise Software, Cross-functional Team..., Sales Process, Lead Generation, Business Intelligence, Sales Operations, Business Process, Program Management, Management, Vendor Management, Cloud Computing, Process Improvement, Product Management, Telecommunications, Management Consulting, Executive Management, Consulting, IT Outsourcing, Sales, Training, Offshoring, Strategic Partnerships, Business Development
Education
Northwestern University - Kellogg School of Management 2004 — 2006
MBA, Marketing, General Management
Punjab Engineering College 1989 — 1993
BE, Computer Science
Concentrix June 2011 - Present
IBM May 2011 - Present
TRG Customer Solutions August 2008 - June 2011
Parus Interactive April 2005 - July 2008
APAC Customer Services May 1995 - April 2005
Accenture November 1993 - April 1995
Skills
BPO, Outsourcing, SaaS, Professional Services, Sales Management, KPO, Business Transformation, Complex Sales, Leading Large Teams, Strategy, Leadership, CRM, Solution Selling, Call Centers, Start-ups, Enterprise Software, Cross-functional Team..., Sales Process, Lead Generation, Business Intelligence, Sales Operations, Business Process, Program Management, Management, Vendor Management, Cloud Computing, Process Improvement, Product Management, Telecommunications, Management Consulting, Executive Management, Consulting, IT Outsourcing, Sales, Training, Offshoring, Strategic Partnerships, Business Development
Education
Northwestern University - Kellogg School of Management 2004 — 2006
MBA, Marketing, General Management
Punjab Engineering College 1989 — 1993
BE, Computer Science
Amy Devitt's APAC Customer Services Experience August 2013 - July 2015
Job Inside Opportunity Executive at Microsoft
Industry Computer Software
Experience
Microsoft July 2015 - Present
ResCom Management April 2013 - Present
APAC Customer Services August 2013 - July 2015
APAC Customer Services December 2012 - July 2013
Goldmark Property Management May 2010 - October 2012
Skills
Property Management, Customer Service, Selling, Microsoft Office, Marketing, Phone Etiquette, Social Media Marketing, Leasing, Fair Housing, Hospitality, Lync, Outlook, Lease Administration, Restaurants, Yardi, Rentals, Leases, Apartments, Yardi Voyager, Microsoft Licensing, Account Management, PowerPoint, Lead Generation, Employee Training, Customer Satisfaction, Sales, Training, Leadership, Microsoft Excel, Team Building, Time Management
Education
North Dakota State University 2005 — 2010
Bachelor of Science (B.S.), Hospitality and Tourism Management
Ashworth College 2012 — 2012
Certificate, Property Management
Microsoft July 2015 - Present
ResCom Management April 2013 - Present
APAC Customer Services August 2013 - July 2015
APAC Customer Services December 2012 - July 2013
Goldmark Property Management May 2010 - October 2012
Skills
Property Management, Customer Service, Selling, Microsoft Office, Marketing, Phone Etiquette, Social Media Marketing, Leasing, Fair Housing, Hospitality, Lync, Outlook, Lease Administration, Restaurants, Yardi, Rentals, Leases, Apartments, Yardi Voyager, Microsoft Licensing, Account Management, PowerPoint, Lead Generation, Employee Training, Customer Satisfaction, Sales, Training, Leadership, Microsoft Excel, Team Building, Time Management
Education
North Dakota State University 2005 — 2010
Bachelor of Science (B.S.), Hospitality and Tourism Management
Ashworth College 2012 — 2012
Certificate, Property Management
Angela Denny Angela Denny's APAC Customer Services Experience 2010 - 2014
Job claims adjuster at APAC Customer Services
Industry Outsourcing/Offshoring
Experience
APAC Customer Services 2010 - 2014
APAC Customer Services 2010 - 2014
Skills
Claims Investigations, Customer Service, Claims Resolution, Insurance Claims, Escalation Resolution, Escalation Process, Customer Escalation..., Client Issue Resolution, Research, Insurance Adjusting, Adjustments
Education
Northeast Wisconsin Technical College
APAC Customer Services 2010 - 2014
APAC Customer Services 2010 - 2014
Skills
Claims Investigations, Customer Service, Claims Resolution, Insurance Claims, Escalation Resolution, Escalation Process, Customer Escalation..., Client Issue Resolution, Research, Insurance Adjusting, Adjustments
Education
Northeast Wisconsin Technical College
Korissa Diehl Korissa Diehl's APAC Customer Services Experience August 1998 - July 2004
Job Women's Empowerment Director at YWCA Green Bay De Pere
Industry Nonprofit Organization Management
Experience
Forward Service Corporation March 2015 - Present
YWCA Green Bay - De Pere July 2013 - March 2015
YWCA September 2011 - July 2013
Heartland Church August 2006 - September 2012
APAC Customer Services August 1998 - July 2004
Skills
Leadership, Mental Health, Motivational Speaking, Program Development, Psychotherapy, Resume Writing, Teaching, Training, Volunteer Management, Youth Ministry, Community Outreach, Fundraising, Grant Writing, Nonprofits, Youth Development, Public Speaking
Education
Northcentral Technical College 2012 — 2015
Human Services, General
Preble High School 1992 — 1996
Forward Service Corporation March 2015 - Present
YWCA Green Bay - De Pere July 2013 - March 2015
YWCA September 2011 - July 2013
Heartland Church August 2006 - September 2012
APAC Customer Services August 1998 - July 2004
Skills
Leadership, Mental Health, Motivational Speaking, Program Development, Psychotherapy, Resume Writing, Teaching, Training, Volunteer Management, Youth Ministry, Community Outreach, Fundraising, Grant Writing, Nonprofits, Youth Development, Public Speaking
Education
Northcentral Technical College 2012 — 2015
Human Services, General
Preble High School 1992 — 1996
Jeff DeMilio Jeff DeMilio's APAC Customer Services Experience March 2007 - Present
Job Escalation Supervisor for AMEX Assurance Company at APAC Customer Services
Industry Outsourcing/Offshoring
Experience
APAC Customer Services March 2007 - Present
Nothern Michigan University August 2002 - December 2006
Jack's Foods May 2003 - August 2005
Skills
Customer Service, Customer Retention, Customer Satisfaction, Communication, Communication Skills, Sales, Job Coaching, Property & Casualty..., Insurance, Health Insurance, Social Networking, Music, Drums, Bass Guitar, Musicians, Customer Engagement, Leadership, Telephone Skills, Call Centers, Customer Experience, Team Building
Education
Northern Michigan University 2002 — 2006
Bachelor of Science (BS), Business Administration and Management, General
Marquette Senior High School 1998 — 2002
High School, 3.5 GPA (High Achievement)
APAC Customer Services March 2007 - Present
Nothern Michigan University August 2002 - December 2006
Jack's Foods May 2003 - August 2005
Skills
Customer Service, Customer Retention, Customer Satisfaction, Communication, Communication Skills, Sales, Job Coaching, Property & Casualty..., Insurance, Health Insurance, Social Networking, Music, Drums, Bass Guitar, Musicians, Customer Engagement, Leadership, Telephone Skills, Call Centers, Customer Experience, Team Building
Education
Northern Michigan University 2002 — 2006
Bachelor of Science (BS), Business Administration and Management, General
Marquette Senior High School 1998 — 2002
High School, 3.5 GPA (High Achievement)
Loranna Bulmer's APAC Customer Services Experience March 2013 - Present
Job at
Industry Hospitality
Experience
Poor Richards Commonhouse September 2013 - Present
APAC Customer Services March 2013 - Present
Amazon August 2011 - March 2013
Lakeview Inn and Suites August 2007 - September 2011
Skills
Customer Service, Call Centers, Customer Experience, Cloud Computing, Troubleshooting, Team Leadership, Technical Support
Education
Northland Community and Technical College
Associate's degree, Sales Marketing Management
Poor Richards Commonhouse September 2013 - Present
APAC Customer Services March 2013 - Present
Amazon August 2011 - March 2013
Lakeview Inn and Suites August 2007 - September 2011
Skills
Customer Service, Call Centers, Customer Experience, Cloud Computing, Troubleshooting, Team Leadership, Technical Support
Education
Northland Community and Technical College
Associate's degree, Sales Marketing Management
Amber Cina Amber Cina's APAC Customer Services Experience November 2012 - May 2013
Job Customer ServiceHumana
Industry Insurance
Experience
Humana May 2013 - Present
K&K Dairy Farms January 2011 - Present
APAC Customer Services November 2012 - May 2013
Nutrition Service Company, Inc August 2011 - November 2012
Education
Northeast Wisconsin Technical College 2012 — 2015
Humana May 2013 - Present
K&K Dairy Farms January 2011 - Present
APAC Customer Services November 2012 - May 2013
Nutrition Service Company, Inc August 2011 - November 2012
Education
Northeast Wisconsin Technical College 2012 — 2015
Eric Winkelmann Eric Winkelmann's APAC Customer Services Experience May 2013 - Present
Job Customer Service Representative at APAC Customer Services
Industry Graphic Design
Experience
APAC Customer Services May 2013 - Present
White House Custom Colour October 2014 - December 2014
Twin Cities Management Inc. September 2012 - September 2012
Skills
Microsoft Office, Microsoft Word, PowerPoint, Customer Service, English, Windows, Research, Photoshop, Teaching, HTML, Public Speaking
Education
The Art Institutes International-Minnesota 2009 — 2012
Bachelor of Science (B.S.), Graphic Design
Normandale Community College 2007 — 2009
APAC Customer Services May 2013 - Present
White House Custom Colour October 2014 - December 2014
Twin Cities Management Inc. September 2012 - September 2012
Skills
Microsoft Office, Microsoft Word, PowerPoint, Customer Service, English, Windows, Research, Photoshop, Teaching, HTML, Public Speaking
Education
The Art Institutes International-Minnesota 2009 — 2012
Bachelor of Science (B.S.), Graphic Design
Normandale Community College 2007 — 2009
Terry Holyoak's APAC Customer Services Experience March 2014 - Present
Job Customer Service Agent at APAC Customer Services
Industry Information Technology and Services
Experience
APAC Customer Services March 2014 - Present
APAC Customer Services November 2013 - February 2014
APAC Customer Services November 2011 - November 2013
RUMAD January 2007 - October 2013
Wildcat Golf Partners, LLC October 2007 - March 2010
Wildcat Golf Partners, LLC July 2004 - March 2010
Wildcat Golf Partners, LLC August 1998 - March 2010
GREYSTAR MANAGEMENT SERVICES May 1995 - April 2001
Southern Arizona Credit Corporation April 1998 - July 1998
Old Tucson Film Studios January 1994 - May 1995
Skills
Marketing, Project Management, Databases, Event Planning, Troubleshooting, Security, Training, Web Design, Microsoft Office, Editing, Networking, Adobe Creative Suite, Technical Support, Research, Graphic Design, Analysis, Social Media Marketing, Team Building, Management, Marketing Strategy, Strategic Planning, SharePoint, Team Leadership, Integration, Human Resources, Competitive Analysis, Windows, Computer Hardware, Electronics, Time Management, HTML, Database Design, Budgets, Business Analysis, System Administration, Customer Service, Social Media, Public Speaking, Account Management, Visio, Software Documentation, Program Management, Social Networking
Education
Northcentral University 2010 — 2014
PhD., Business Administration
University of Phoenix 2009 — 2009
Graduate, Professional Certification, Marketing
University of Phoenix 2008 — 2009
Graduate, Professional Certification, Visual Communication
University of Phoenix 2006 — 2008
Masters, Business Administration
University of Phoenix 2004 — 2006
Bachelors, Information Technology
APAC Customer Services March 2014 - Present
APAC Customer Services November 2013 - February 2014
APAC Customer Services November 2011 - November 2013
RUMAD January 2007 - October 2013
Wildcat Golf Partners, LLC October 2007 - March 2010
Wildcat Golf Partners, LLC July 2004 - March 2010
Wildcat Golf Partners, LLC August 1998 - March 2010
GREYSTAR MANAGEMENT SERVICES May 1995 - April 2001
Southern Arizona Credit Corporation April 1998 - July 1998
Old Tucson Film Studios January 1994 - May 1995
Skills
Marketing, Project Management, Databases, Event Planning, Troubleshooting, Security, Training, Web Design, Microsoft Office, Editing, Networking, Adobe Creative Suite, Technical Support, Research, Graphic Design, Analysis, Social Media Marketing, Team Building, Management, Marketing Strategy, Strategic Planning, SharePoint, Team Leadership, Integration, Human Resources, Competitive Analysis, Windows, Computer Hardware, Electronics, Time Management, HTML, Database Design, Budgets, Business Analysis, System Administration, Customer Service, Social Media, Public Speaking, Account Management, Visio, Software Documentation, Program Management, Social Networking
Education
Northcentral University 2010 — 2014
PhD., Business Administration
University of Phoenix 2009 — 2009
Graduate, Professional Certification, Marketing
University of Phoenix 2008 — 2009
Graduate, Professional Certification, Visual Communication
University of Phoenix 2006 — 2008
Masters, Business Administration
University of Phoenix 2004 — 2006
Bachelors, Information Technology
Christopher Brimer's APAC Customer Services Experience June 2011 - April 2013
Job 360 Recruiter | .Net | Java | Javascript | Project Manager | Business Analysts | PHP | Network | at Veredus
Industry Staffing and Recruiting
Experience
Veredus August 2015 - Present
Global Search Network April 2013 - July 2015
APAC Customer Services June 2011 - April 2013
Skills
Networking, Human Resources, Customer Service, Sales, Recruiting, Process Improvement, Manufacturing, Management, Project Management, Troubleshooting, Training, Employee Relations, Logistics, Talent Acquisition, Performance Management, Sourcing, Interviews, Leadership, Team Building, Applicant Tracking..., Technical Recruiting, Onboarding, Talent Management, Internet Recruiting, Employee Training, College Recruiting, New Hire Orientations, Workforce Planning, Hiring, Temporary Placement, Staffing Services, Contract Recruitment, Deferred Compensation, Screening Resumes, Executive Search, Labor Relations, Benefits Administration, Screening, Employee Benefits, Benefits Negotiation, Temporary Staffing, Employee Engagement, Succession Planning, Personnel Management, Behavioral Interviewing, HRIS, Employer Branding, PeopleSoft, Job Descriptions, FMLA
Education
University of South Florida
Bachelor's degree, Criminology
North Carolina Wesleyan College 2006 — 2007
Criminology
Satellite High School 2002 — 2006
Veredus August 2015 - Present
Global Search Network April 2013 - July 2015
APAC Customer Services June 2011 - April 2013
Skills
Networking, Human Resources, Customer Service, Sales, Recruiting, Process Improvement, Manufacturing, Management, Project Management, Troubleshooting, Training, Employee Relations, Logistics, Talent Acquisition, Performance Management, Sourcing, Interviews, Leadership, Team Building, Applicant Tracking..., Technical Recruiting, Onboarding, Talent Management, Internet Recruiting, Employee Training, College Recruiting, New Hire Orientations, Workforce Planning, Hiring, Temporary Placement, Staffing Services, Contract Recruitment, Deferred Compensation, Screening Resumes, Executive Search, Labor Relations, Benefits Administration, Screening, Employee Benefits, Benefits Negotiation, Temporary Staffing, Employee Engagement, Succession Planning, Personnel Management, Behavioral Interviewing, HRIS, Employer Branding, PeopleSoft, Job Descriptions, FMLA
Education
University of South Florida
Bachelor's degree, Criminology
North Carolina Wesleyan College 2006 — 2007
Criminology
Satellite High School 2002 — 2006
Kari-Jo Koprek's APAC Customer Services Experience December 2007 - March 2008
Job Accounting Intern at Del Monte Foods, Inc.
Industry Accounting
Experience
McDonald's Corporation October 2013 - Present
Del Monte Foods, Inc. June 2014 - October 2014
Yellow Cab January 2009 - March 2010
APAC Customer Services December 2007 - March 2008
Clean Machine Laundry September 2005 - November 2007
Skills
Payroll, Accounts Payable, Invoice Processing, Peachtree, Data Entry, Accounts Receivable, Balance Sheet, Time Management, GAAP, Income Statement, Close Attention to..., Organization, Multi Tasking, Access, Freight Claims, Capital Assets, Secretarial Skills, Outlook, Kronos Timekeeping, Financial Statements, Ariba, Raw Product, BPCS
Education
Moraine Park Technical College 2012 — 2015
Associate's degree, Accounting
Northeast Wisconsin Technical College
G.E.D.
McDonald's Corporation October 2013 - Present
Del Monte Foods, Inc. June 2014 - October 2014
Yellow Cab January 2009 - March 2010
APAC Customer Services December 2007 - March 2008
Clean Machine Laundry September 2005 - November 2007
Skills
Payroll, Accounts Payable, Invoice Processing, Peachtree, Data Entry, Accounts Receivable, Balance Sheet, Time Management, GAAP, Income Statement, Close Attention to..., Organization, Multi Tasking, Access, Freight Claims, Capital Assets, Secretarial Skills, Outlook, Kronos Timekeeping, Financial Statements, Ariba, Raw Product, BPCS
Education
Moraine Park Technical College 2012 — 2015
Associate's degree, Accounting
Northeast Wisconsin Technical College
G.E.D.
Ashley Grosskreutz Ashley Grosskreutz's APAC Customer Services Experience June 2012 - December 2012
Job Accounting
Industry Accounting
Experience
Marks Home & Yard Services December 2014 - August 2015
Kolbe Accounting & Tax S. C. July 2014 - December 2014
Locate Staffing September 2011 - December 2014
Walmart April 2013 - February 2014
APAC Customer Services June 2012 - December 2012
Walmart November 2009 - May 2010
Subway April 2007 - November 2009
Millennium Industries September 2007 - August 2008
Skills
Word Processing, Typing, Communication, Data Entry, Social Networking, Customer Service, Drawing, Microsoft Word, Windows, Writing, Wellness, Microsoft Excel, PowerPoint, Painting, Volunteering, Banking, Tax Returns, Accounting, General Ledger, Employee Training, Oral & Written..., Cash Flow, Cashiering, Inventory, Mathematics, Accounts Payable, Accounts Receivable, Office Administration, Health Insurance, Budgets, Teamwork, Customer Satisfaction, Telephone Skills, Filing, Payroll, Administrative..., Time Management, Bookkeeping, Outlook, Microsoft Office, Employee Benefits, Invoicing, Administration, Finance, Spreadsheets, Sales
Education
Northeast Wisconsin Technical College 2011 — 2014
Accounting, Accounting
Goshen High School Indiana 2001 — 2005
High School, General Studies, 12
Marks Home & Yard Services December 2014 - August 2015
Kolbe Accounting & Tax S. C. July 2014 - December 2014
Locate Staffing September 2011 - December 2014
Walmart April 2013 - February 2014
APAC Customer Services June 2012 - December 2012
Walmart November 2009 - May 2010
Subway April 2007 - November 2009
Millennium Industries September 2007 - August 2008
Skills
Word Processing, Typing, Communication, Data Entry, Social Networking, Customer Service, Drawing, Microsoft Word, Windows, Writing, Wellness, Microsoft Excel, PowerPoint, Painting, Volunteering, Banking, Tax Returns, Accounting, General Ledger, Employee Training, Oral & Written..., Cash Flow, Cashiering, Inventory, Mathematics, Accounts Payable, Accounts Receivable, Office Administration, Health Insurance, Budgets, Teamwork, Customer Satisfaction, Telephone Skills, Filing, Payroll, Administrative..., Time Management, Bookkeeping, Outlook, Microsoft Office, Employee Benefits, Invoicing, Administration, Finance, Spreadsheets, Sales
Education
Northeast Wisconsin Technical College 2011 — 2014
Accounting, Accounting
Goshen High School Indiana 2001 — 2005
High School, General Studies, 12
Samantha Bresnyan, RHIT's APAC Customer Services Experience July 2009 - August 2010
Job Specialty Compliance Auditor & Trainer at BELLIN
Industry Hospital & Health Care
Experience
Bellin Health September 2013 - Present
Sursum Corda, S.C May 2012 - August 2013
UnitedHealth Group September 2010 - May 2012
APAC Customer Services July 2009 - August 2010
Skills
Data Analysis, Medical Coding, Medical Terminology, Management, Leadership, Healthcare Information..., Medical Billing, Medical Records, RHIT
Education
University of Wisconsin-Green Bay 2015 — 2017
Bachelor’s Degree, Health Information Management & Technology (Taking both tracks), 3.67 GPA
Northeast Wisconsin Technical College 2010 — 2012
Associate's degree, Health Information/Medical Records Technology/Technician
University of Wisconsin-Green Bay 2008 — 2010
Business Administration and Management, Computer Science
Bellin Health September 2013 - Present
Sursum Corda, S.C May 2012 - August 2013
UnitedHealth Group September 2010 - May 2012
APAC Customer Services July 2009 - August 2010
Skills
Data Analysis, Medical Coding, Medical Terminology, Management, Leadership, Healthcare Information..., Medical Billing, Medical Records, RHIT
Education
University of Wisconsin-Green Bay 2015 — 2017
Bachelor’s Degree, Health Information Management & Technology (Taking both tracks), 3.67 GPA
Northeast Wisconsin Technical College 2010 — 2012
Associate's degree, Health Information/Medical Records Technology/Technician
University of Wisconsin-Green Bay 2008 — 2010
Business Administration and Management, Computer Science
Julia Brotz Julia Brotz's APAC Customer Services Experience June 2011 - June 2012
Job Beauty Advisor at SEPHORA
Industry Consumer Services
Experience
SEPHORA January 2015 - Present
jcpenney April 2014 - January 2015
APAC Customer Services June 2011 - June 2012
Skills
Microsoft Office, Microsoft Word, Microsoft Excel, QuickBooks, Accounting, Customer Service
Education
Paul Mitchell the School-Green Bay 2013 — 2014
Cosmetology/Cosmetologist, General
Northeast Wisconsin Technical College 2010 — 2014
Associate Degree, Business Administration and Management, General
Richmond, The American International University in London 2007 — 2010
International Business
SEPHORA January 2015 - Present
jcpenney April 2014 - January 2015
APAC Customer Services June 2011 - June 2012
Skills
Microsoft Office, Microsoft Word, Microsoft Excel, QuickBooks, Accounting, Customer Service
Education
Paul Mitchell the School-Green Bay 2013 — 2014
Cosmetology/Cosmetologist, General
Northeast Wisconsin Technical College 2010 — 2014
Associate Degree, Business Administration and Management, General
Richmond, The American International University in London 2007 — 2010
International Business
Andrew Simoens Andrew Simoens's APAC Customer Services Experience November 2010 - August 2011
Job Bilingual Customer Care Rep Kelloggs CRC team at Alta Resources
Industry Research
Experience
Alta Resources July 2015 - Present
Winnebago County Health Department August 2014 - June 2015
University of Wisconsin Oshkosh March 2014 - May 2015
University of Wisconsin Oshkosh November 2013 - June 2014
Shopko August 2011 - January 2014
APAC Customer Services November 2010 - August 2011
Skills
Microsoft Office, PowerPoint, Inventory Control, Spanish, Microsoft Excel, Microsoft Word
Education
UW-Oshkosh 2011 — 2015
Bachelor of Arts (B.A.), Sociology, Spanish, Graduate
Northeast Wisconsin Technical College 2009 — 2011
Associate's degree, Criminal Justice/Police Science
Alta Resources July 2015 - Present
Winnebago County Health Department August 2014 - June 2015
University of Wisconsin Oshkosh March 2014 - May 2015
University of Wisconsin Oshkosh November 2013 - June 2014
Shopko August 2011 - January 2014
APAC Customer Services November 2010 - August 2011
Skills
Microsoft Office, PowerPoint, Inventory Control, Spanish, Microsoft Excel, Microsoft Word
Education
UW-Oshkosh 2011 — 2015
Bachelor of Arts (B.A.), Sociology, Spanish, Graduate
Northeast Wisconsin Technical College 2009 — 2011
Associate's degree, Criminal Justice/Police Science
Angela Escher Angela Escher's APAC Customer Services Experience September 2010 - October 2013
Job Operations Specialist at Microsoft
Industry Computer Software
Experience
Razor Consulting Solutions October 2013 - Present
APAC Customer Services September 2010 - October 2013
New York & Company October 2011 - February 2013
US Bank July 2008 - August 2010
Skills
Microsoft CRM, Account Management, Sales, Management, Customer Service, Retail, Solution Selling, Microsoft Dynamics, Microsoft Dynamics ERP, Strategy, Forecasting, Business Analysis, Training, Business Process, Office 365, Cloud Computing, Business Development, New Business Development
Education
North Dakota State University
Dilworth-Glyndon-Felton High
Razor Consulting Solutions October 2013 - Present
APAC Customer Services September 2010 - October 2013
New York & Company October 2011 - February 2013
US Bank July 2008 - August 2010
Skills
Microsoft CRM, Account Management, Sales, Management, Customer Service, Retail, Solution Selling, Microsoft Dynamics, Microsoft Dynamics ERP, Strategy, Forecasting, Business Analysis, Training, Business Process, Office 365, Cloud Computing, Business Development, New Business Development
Education
North Dakota State University
Dilworth-Glyndon-Felton High
Crystal Luthardt's APAC Customer Services Experience April 2014 - February 2015
Job Unemployed
Industry Hospitality
Experience
APAC Customer Services April 2014 - February 2015
Radisson May 2011 - November 2014
Radisson Hotel Green August 2013 - September 2013
maurices July 2008 - April 2011
Skills
Hospitality, Customer Service, Food, Inventory Management, Customer Satisfaction, Hotels, Restaurants, Restaurant Management, Catering, Food Service, Food & Beverage, Banquets, Telephone Skills, Training, Microsoft Excel, Time Management, Sales, Microsoft Word, Teamwork, Microsoft Office
Education
Northeast Wisconsin Technical College 2012 — 2013
Marinette High School 2006 — 2010
High School
APAC Customer Services April 2014 - February 2015
Radisson May 2011 - November 2014
Radisson Hotel Green August 2013 - September 2013
maurices July 2008 - April 2011
Skills
Hospitality, Customer Service, Food, Inventory Management, Customer Satisfaction, Hotels, Restaurants, Restaurant Management, Catering, Food Service, Food & Beverage, Banquets, Telephone Skills, Training, Microsoft Excel, Time Management, Sales, Microsoft Word, Teamwork, Microsoft Office
Education
Northeast Wisconsin Technical College 2012 — 2013
Marinette High School 2006 — 2010
High School
Nicholas Swann Nicholas Swann's APAC Customer Services Experience June 2012 - Present
Job International Customer Service Rep at APAC Customer Services
Industry Outsourcing/Offshoring
Donald Knox, PMP, ITIL Expert, LSSBB Donald Knox, PMP, ITIL Expert, LSSBB's APAC Customer Services Experience 1999 - 2000
Job North American ITIL Process Leader at Atos IT Solutions and Services
Industry Information Technology and Services
Experience
Atos IT Solutions and Services October 2009 - Present
Siemens IT Solutions and Services October 2007 - October 2009
The David J. Joseph Co. January 2005 - December 2006
GE IT Solutions 1999 - 2005
General Electric 1999 - 2005
GE IT Solutions 1999 - 2005
APAC Customer Services 1999 - 2000
Skills
ITIL, Six Sigma, IT Service Management, IT Operations, Lean Sigma, Lean Manufacturing, SPC, Measurement System..., PMP, DMAIC, People Management, Budget Management, Process Improvement, Business Process..., Continuous Improvement, IT Outsourcing, Management, COBIT v.5, Vendor Management, Process Engineering, Leadership, IT Strategy, IT Management, Service Delivery, Project Portfolio..., Program Management
Education
Northwood University 2002 — 2005
Business Administration
Atos IT Solutions and Services October 2009 - Present
Siemens IT Solutions and Services October 2007 - October 2009
The David J. Joseph Co. January 2005 - December 2006
GE IT Solutions 1999 - 2005
General Electric 1999 - 2005
GE IT Solutions 1999 - 2005
APAC Customer Services 1999 - 2000
Skills
ITIL, Six Sigma, IT Service Management, IT Operations, Lean Sigma, Lean Manufacturing, SPC, Measurement System..., PMP, DMAIC, People Management, Budget Management, Process Improvement, Business Process..., Continuous Improvement, IT Outsourcing, Management, COBIT v.5, Vendor Management, Process Engineering, Leadership, IT Strategy, IT Management, Service Delivery, Project Portfolio..., Program Management
Education
Northwood University 2002 — 2005
Business Administration
Twanna Hawkes's APAC Customer Services Experience October 2014 - Present
Job Back Office Associate
Industry Broadcast Media
Experience
APAC Customer Services October 2014 - Present
Mini Price Self Storage April 2010 - September 2013
Ferguson Enterprises July 2005 - May 2007
Skills
Account Management, Cold Calling, Sales, Salesforce.com, New Business Development, Selling, Inventory Management
Education
Thomas Nelson Community College 2011 — 2012
Business Principles Certificate, Business Administration and Management, General
Norfolk State University 1988 — 1989
Business Administration and Management, General
APAC Customer Services October 2014 - Present
Mini Price Self Storage April 2010 - September 2013
Ferguson Enterprises July 2005 - May 2007
Skills
Account Management, Cold Calling, Sales, Salesforce.com, New Business Development, Selling, Inventory Management
Education
Thomas Nelson Community College 2011 — 2012
Business Principles Certificate, Business Administration and Management, General
Norfolk State University 1988 — 1989
Business Administration and Management, General
David Sbar's APAC Customer Services Experience September 2009 - August 2010
Job Experience Specialist at Verizon Wireless
Industry Telecommunications
Experience
Verizon Wireless January 2013 - Present
Advanced Technologies AT&T Authorized Retailer August 2010 - November 2012
APAC Customer Services September 2009 - August 2010
Best Buy September 2008 - January 2009
Skills
Sales, Call Center, Customer Experience, Wireless, Customer Retention, Troubleshooting, Mobile Technology, Cellular Communications, Customer Service, Telecommunications, Account Management, Networking, Retail, Windows 7, Android, iPhone, iPhone Support, iOS, Xbox 360, Sales Management, Mobile Devices, Mobile Applications, Mobile Communications, Mobile Internet, Apple, Social Media, Social Networking, Social Skills, Customer Support, Typing, Windows Phone, Online Gaming, Microsoft Office, Computer Hardware, PowerPoint, Always Punctual, Smartphones, Selling Skills, Retail Sales, Xbox One, Windows 8, Direct Sales, Telephony
Education
Northeast Wisconsin Technical College 2008 — 2011
Associate's degree, Business Administration and Management, Retail Specialization
Verizon Wireless January 2013 - Present
Advanced Technologies AT&T Authorized Retailer August 2010 - November 2012
APAC Customer Services September 2009 - August 2010
Best Buy September 2008 - January 2009
Skills
Sales, Call Center, Customer Experience, Wireless, Customer Retention, Troubleshooting, Mobile Technology, Cellular Communications, Customer Service, Telecommunications, Account Management, Networking, Retail, Windows 7, Android, iPhone, iPhone Support, iOS, Xbox 360, Sales Management, Mobile Devices, Mobile Applications, Mobile Communications, Mobile Internet, Apple, Social Media, Social Networking, Social Skills, Customer Support, Typing, Windows Phone, Online Gaming, Microsoft Office, Computer Hardware, PowerPoint, Always Punctual, Smartphones, Selling Skills, Retail Sales, Xbox One, Windows 8, Direct Sales, Telephony
Education
Northeast Wisconsin Technical College 2008 — 2011
Associate's degree, Business Administration and Management, Retail Specialization
Katrina Manley Katrina Manley's APAC Customer Services Experience September 2012 - Present
Job Customer Service Supervisor at APAC Customer Services
Industry Outsourcing/Offshoring
Experience
APAC Customer Services September 2012 - Present
NCO Group 2005 - 2012
Kids Inc - More @ Four Pre-K Program February 2002 - February 2005
Skills
Call Center, Workforce Management, Customer Satisfaction, Customer Experience, Training, Escalation, Coaching, Calibration, BPO, Avaya, Leadership, Recruiting, Software Documentation, Aspect, NetOp, NICE Call Recording, Call Centers, eWFM, IEX, Contact Centers
Education
North Carolina Agricultural and Technical State University
APAC Customer Services September 2012 - Present
NCO Group 2005 - 2012
Kids Inc - More @ Four Pre-K Program February 2002 - February 2005
Skills
Call Center, Workforce Management, Customer Satisfaction, Customer Experience, Training, Escalation, Coaching, Calibration, BPO, Avaya, Leadership, Recruiting, Software Documentation, Aspect, NetOp, NICE Call Recording, Call Centers, eWFM, IEX, Contact Centers
Education
North Carolina Agricultural and Technical State University
Deanna Anderson Deanna Anderson's APAC Customer Services Experience February 2012 - Present
Job Local Government Engagement Manager at APAC Customer Services
Industry Information Technology and Services
Experience
APAC Customer Services February 2012 - Present
Target May 2010 - February 2012
Target October 2007 - May 2010
Skills
Outlook, Microsoft Word, PowerPoint, Microsoft Office, Customer Service, English, Research, Windows, Microsoft Excel, Account Management, Leadership, Team Building, CRM, Customer Satisfaction
Education
North Dakota State University 2008 — 2011
Bachelor of Science (B.S.), Anthropology
APAC Customer Services February 2012 - Present
Target May 2010 - February 2012
Target October 2007 - May 2010
Skills
Outlook, Microsoft Word, PowerPoint, Microsoft Office, Customer Service, English, Research, Windows, Microsoft Excel, Account Management, Leadership, Team Building, CRM, Customer Satisfaction
Education
North Dakota State University 2008 — 2011
Bachelor of Science (B.S.), Anthropology
William Plumley's APAC Customer Services Experience December 2011 - May 2012
Job Service & Support Specialist at Intuit
Industry Telecommunications
Experience
Intuit August 2014 - Present
Intuit May 2012 - July 2014
APAC Customer Services December 2011 - May 2012
Courthouse News Service October 2011 - May 2012
Jimmy's Pizzeria October 2007 - December 2011
Bruegger's Bagels September 2006 - October 2007
Jimmy's Pizzeria September 2005 - September 2006
Skills
Customer Service, Data Entry, Research, Troubleshooting, Teamwork, OS X, Editing, Critical Thinking, Time Management, Telecommunications, Free Thinking, Speed Reading, Training, Leadership, Software Documentation, Technical Support, Call Centers, Customer Experience
Education
University of Phoenix 2014 — 2016
Master of Business Administration (M.B.A.), Technology Management
Northern Arizona University 2009 — 2011
B.A., Interdisciplinary Studies, Humanities
Pima Community College 2005 — 2009
Associate's Degree, General Education
Catalina Foothills High School 2000 — 2004
High School, High School/Secondary Diplomas and Certificates
Intuit August 2014 - Present
Intuit May 2012 - July 2014
APAC Customer Services December 2011 - May 2012
Courthouse News Service October 2011 - May 2012
Jimmy's Pizzeria October 2007 - December 2011
Bruegger's Bagels September 2006 - October 2007
Jimmy's Pizzeria September 2005 - September 2006
Skills
Customer Service, Data Entry, Research, Troubleshooting, Teamwork, OS X, Editing, Critical Thinking, Time Management, Telecommunications, Free Thinking, Speed Reading, Training, Leadership, Software Documentation, Technical Support, Call Centers, Customer Experience
Education
University of Phoenix 2014 — 2016
Master of Business Administration (M.B.A.), Technology Management
Northern Arizona University 2009 — 2011
B.A., Interdisciplinary Studies, Humanities
Pima Community College 2005 — 2009
Associate's Degree, General Education
Catalina Foothills High School 2000 — 2004
High School, High School/Secondary Diplomas and Certificates
Carmen Flynn Carmen Flynn's APAC Customer Services Experience April 2014 - October 2014
Job Senior Plasma Center Technician at BioLife
Industry Health, Wellness and Fitness
Experience
Baxter International Inc. October 2014 - Present
APAC Customer Services April 2014 - October 2014
Sanford Health July 2012 - April 2014
Sanford Health March 2011 - July 2012
Skills
Microsoft Word, Data Entry, Outlook, Customer Service, Microsoft Excel, Public Speaking, Time Management, Healthcare, PowerPoint
Education
North Dakota State College of Science 2013 — 2015
Associate's degree, Social Work
Baxter International Inc. October 2014 - Present
APAC Customer Services April 2014 - October 2014
Sanford Health July 2012 - April 2014
Sanford Health March 2011 - July 2012
Skills
Microsoft Word, Data Entry, Outlook, Customer Service, Microsoft Excel, Public Speaking, Time Management, Healthcare, PowerPoint
Education
North Dakota State College of Science 2013 — 2015
Associate's degree, Social Work
Chad Dorenkamp Chad Dorenkamp's APAC Customer Services Experience March 1997 - October 2003
Job Branch Manager at Masterson Staffing Solutions
Industry Information Technology and Services
Experience
Masterson Staffing Solutions June 2012 - Present
RadioShack July 2011 - April 2013
I.C. System 2004 - 2010
APAC Customer Services March 1997 - October 2003
Skills
Recruiting, Time Management, Team Leadership, Microsoft Office, Employee Relations, Customer Service, Customer Satisfaction, Training, Microsoft Excel, Account Management, Coaching
Education
North Iowa Area Community College 2011 — 2012
Associate in Science, Business/Information Systems Technology
Masterson Staffing Solutions June 2012 - Present
RadioShack July 2011 - April 2013
I.C. System 2004 - 2010
APAC Customer Services March 1997 - October 2003
Skills
Recruiting, Time Management, Team Leadership, Microsoft Office, Employee Relations, Customer Service, Customer Satisfaction, Training, Microsoft Excel, Account Management, Coaching
Education
North Iowa Area Community College 2011 — 2012
Associate in Science, Business/Information Systems Technology
Brittany Coon Brittany Coon's APAC Customer Services Experience November 2013 - March 2014
Job Fulltime Business Management Student and Parttime Master Hairstylist
Industry
Experience
Burlington Stores, Inc. October 2014 - Present
APAC Customer Services November 2013 - March 2014
Radisson Hotel and Suites May 2011 - May 2012
Regis Corporation July 2010 - May 2011
Skills
Customer Service, Cashiering, Microsoft Office, Computer-literate..., Communication, Cash Handling, Soft Skills, Cultural Diversity, Social Media, Mathematics, Barbering, Bartending, Clerical Skills, Telephone Reception, Surveillance, Working With Children, Non-profit Volunteering
Education
Northeast Wisconsin Technical College 2014 — 2016
Associate's Degree
Martin's College of Cosmetology 2008 — 2009
Cosmetology, Barber/Styling, and Nail Instructor
Lincoln High School 2005 — 2007
High School, Basic Skills and Developmental/Remedial Education, 12
Burlington Stores, Inc. October 2014 - Present
APAC Customer Services November 2013 - March 2014
Radisson Hotel and Suites May 2011 - May 2012
Regis Corporation July 2010 - May 2011
Skills
Customer Service, Cashiering, Microsoft Office, Computer-literate..., Communication, Cash Handling, Soft Skills, Cultural Diversity, Social Media, Mathematics, Barbering, Bartending, Clerical Skills, Telephone Reception, Surveillance, Working With Children, Non-profit Volunteering
Education
Northeast Wisconsin Technical College 2014 — 2016
Associate's Degree
Martin's College of Cosmetology 2008 — 2009
Cosmetology, Barber/Styling, and Nail Instructor
Lincoln High School 2005 — 2007
High School, Basic Skills and Developmental/Remedial Education, 12
Marcia Poulson Marcia Poulson's APAC Customer Services Experience March 2009 - February 2012
Job Experienced Financial Analyst
Industry Consumer Services
Experience
APAC March 2012 - Present
APAC Customer Services March 2009 - February 2012
Bank of America January 2005 - November 2008
Bank of America January 1998 - January 2004
Bank of America January 1989 - January 1998
First Bank System Inc January 1986 - January 1988
Skills
Customer Service, Microsoft Office, Management, Microsoft Excel, Microsoft Word, Leadership, Financial Analysis, Six Sigma Greenbelt, Planning Budgeting &..., Vendor Invoicing, Operations Management, Contingency Planning, Strategy, Analysis, Finance
Education
Northwestern University - Kellogg School of Management 1986 — 1988
Master of Business Administration (M.B.A.), Finance, General
University of California, Los Angeles 1977 — 1981
Bachelor of Arts (B.A.), Economics
APAC March 2012 - Present
APAC Customer Services March 2009 - February 2012
Bank of America January 2005 - November 2008
Bank of America January 1998 - January 2004
Bank of America January 1989 - January 1998
First Bank System Inc January 1986 - January 1988
Skills
Customer Service, Microsoft Office, Management, Microsoft Excel, Microsoft Word, Leadership, Financial Analysis, Six Sigma Greenbelt, Planning Budgeting &..., Vendor Invoicing, Operations Management, Contingency Planning, Strategy, Analysis, Finance
Education
Northwestern University - Kellogg School of Management 1986 — 1988
Master of Business Administration (M.B.A.), Finance, General
University of California, Los Angeles 1977 — 1981
Bachelor of Arts (B.A.), Economics
Beth Ruff's APAC Customer Services Experience 2008 - 2010
Job Studying Graphic Design
Industry Retail
Experience
Walmart July 2012 - March 2013
APAC Customer Services 2008 - 2010
Skills
Call Center, Customer Satisfaction, Inbound Marketing, Call Center Development, Customer Experience, Customer Service, Phone Skills, Phone Etiquette, Customer Service..., Customer Service...
Education
Northeast Wisconsin Technical College 2013 — 2015
Graphic Design, Graphic Design
Marinette Senior High School 1994 — 1998
High School Diploma, General
Walmart July 2012 - March 2013
APAC Customer Services 2008 - 2010
Skills
Call Center, Customer Satisfaction, Inbound Marketing, Call Center Development, Customer Experience, Customer Service, Phone Skills, Phone Etiquette, Customer Service..., Customer Service...
Education
Northeast Wisconsin Technical College 2013 — 2015
Graphic Design, Graphic Design
Marinette Senior High School 1994 — 1998
High School Diploma, General
Stuart Otto Stuart Otto's APAC Customer Services Experience May 2007 - December 2008
Job Benefits Planner
Industry Financial Services
Experience
Krause Financial Services January 2012 - Present
University of Wisconsin Green Bay May 2011 - July 2011
RadioShack 2009 - 2011
APAC Customer Services May 2007 - December 2008
Lakeview QuickMart June 2004 - May 2007
Skills
Customer Service, Insurance, Leadership, Management, Strategic Financial..., Fixed Annuities, Variable Annuities, IRAs, Marketing Strategy, Product Marketing, Marketing Research, Securities, Banking, Corporate Finance, Training, Financial Planning, Microsoft Office, Sales, Time Management, Strategic Planning, Public Speaking, Finance
Education
University of Wisconsin-Green Bay 2009 — 2011
Bachleor's Degree, Business Administration-Finance
Northeast Wisconsin Technical College 2006 — 2008
Associate's Degree, Marketing
University of Wisconsin-Oshkosh 2004 — 2006
General Education
Suring High School 2000 — 2004
High School Diploma
Krause Financial Services January 2012 - Present
University of Wisconsin Green Bay May 2011 - July 2011
RadioShack 2009 - 2011
APAC Customer Services May 2007 - December 2008
Lakeview QuickMart June 2004 - May 2007
Skills
Customer Service, Insurance, Leadership, Management, Strategic Financial..., Fixed Annuities, Variable Annuities, IRAs, Marketing Strategy, Product Marketing, Marketing Research, Securities, Banking, Corporate Finance, Training, Financial Planning, Microsoft Office, Sales, Time Management, Strategic Planning, Public Speaking, Finance
Education
University of Wisconsin-Green Bay 2009 — 2011
Bachleor's Degree, Business Administration-Finance
Northeast Wisconsin Technical College 2006 — 2008
Associate's Degree, Marketing
University of Wisconsin-Oshkosh 2004 — 2006
General Education
Suring High School 2000 — 2004
High School Diploma
Chad Ransom Chad Ransom's APAC Customer Services Experience March 2010 - September 2011
Job Customer Finance Coordinator at General Equipment and Supplies, Inc.
Industry Construction
Experience
General Equipment & Supplies, Inc. March 2014 - Present
General Equipment & Supplies, Inc. January 2013 - March 2014
Titan Machinery February 2012 - January 2013
APAC Customer Services March 2010 - September 2011
Bank of the West August 2008 - March 2009
BMO Harris Bank January 2008 - August 2008
Anchor Bank August 2007 - January 2008
Wells Fargo August 1999 - August 2007
Skills
Sales Management, Commercial Banking, Commercial Lending, Cash Management, Customer Relations, Banking, Coaching, Customer Service, Small Business Lending, Loans, Compliance, Retail, Budgeting, Team Building, Problem Solving, Leadership Development, Hiring, Mentoring, Microsoft Office, Team Management, Management, Process Improvement, Business Development, Relationship Management, New Business Development, Portfolio Management, Account Management, Recruiting, Strategic Planning, Underwriting, Budgets, Customer Satisfaction, Strategy, Selling, Sales Operations, Dynamics, Credit, Time Management, Accounting, Leadership, Human Resources, Forecasting, Finance, Training, Business Planning, Cold Calling, Financial Analysis, Sales Process, Direct Sales, Team Leadership
Education
North Dakota State University 1997 — 2002
BS Education with Business Minor, Education and Business
General Equipment & Supplies, Inc. March 2014 - Present
General Equipment & Supplies, Inc. January 2013 - March 2014
Titan Machinery February 2012 - January 2013
APAC Customer Services March 2010 - September 2011
Bank of the West August 2008 - March 2009
BMO Harris Bank January 2008 - August 2008
Anchor Bank August 2007 - January 2008
Wells Fargo August 1999 - August 2007
Skills
Sales Management, Commercial Banking, Commercial Lending, Cash Management, Customer Relations, Banking, Coaching, Customer Service, Small Business Lending, Loans, Compliance, Retail, Budgeting, Team Building, Problem Solving, Leadership Development, Hiring, Mentoring, Microsoft Office, Team Management, Management, Process Improvement, Business Development, Relationship Management, New Business Development, Portfolio Management, Account Management, Recruiting, Strategic Planning, Underwriting, Budgets, Customer Satisfaction, Strategy, Selling, Sales Operations, Dynamics, Credit, Time Management, Accounting, Leadership, Human Resources, Forecasting, Finance, Training, Business Planning, Cold Calling, Financial Analysis, Sales Process, Direct Sales, Team Leadership
Education
North Dakota State University 1997 — 2002
BS Education with Business Minor, Education and Business
Joseph Skelly Joseph Skelly's APAC Customer Services Experience October 2008 - July 2009
Job Lead Installation Technician & Cellular Site Technician at Hilbert Communications / Bug Tussel Wireless
Industry Telecommunications
Experience
Bug Tussel Wireless September 2011 - March 2015
JS Field Services June 2009 - September 2011
APAC Customer Services October 2008 - July 2009
New Horizons Computer Learning Centers December 2007 - September 2008
Time Warner Cable February 2005 - December 2007
Getronics Field Services December 2003 - February 2005
Gateway June 2001 - December 2003
Data Janitors, Inc July 1998 - June 2001
Skills
WiMAX, Wireless Networking, Troubleshooting, Networking, Ethernet, 4G, Cellular Communications, Wireless Routers, Microsoft Exchange, Printers, Field Installation, Network Administration, Windows 7, Windows XP Pro, Data Wiring, UMTS, GSM, Wireless Broadband, Hardware, WiFi, System Deployment, XP, TCP/IP, Cabling, Computer Science, Web Site Editing, Windows Vista, Microsoft Windows 98, Apple, Microsoft Office 2007, Microsoft Office 2003, Android, Cable Television, Windows Domain, Virtual Machines, Remote Device Management, Management, New Installation, Airspan, Motorola Canopy, Router Configuration, Telephony, 3G, LTE, HP, IP, Norton Ghost, Network Design, Wireless, Workstations
Education
Northeast Wisconsin Technical College 2001 — 2001
Network and System Administration/Administrator
Bug Tussel Wireless September 2011 - March 2015
JS Field Services June 2009 - September 2011
APAC Customer Services October 2008 - July 2009
New Horizons Computer Learning Centers December 2007 - September 2008
Time Warner Cable February 2005 - December 2007
Getronics Field Services December 2003 - February 2005
Gateway June 2001 - December 2003
Data Janitors, Inc July 1998 - June 2001
Skills
WiMAX, Wireless Networking, Troubleshooting, Networking, Ethernet, 4G, Cellular Communications, Wireless Routers, Microsoft Exchange, Printers, Field Installation, Network Administration, Windows 7, Windows XP Pro, Data Wiring, UMTS, GSM, Wireless Broadband, Hardware, WiFi, System Deployment, XP, TCP/IP, Cabling, Computer Science, Web Site Editing, Windows Vista, Microsoft Windows 98, Apple, Microsoft Office 2007, Microsoft Office 2003, Android, Cable Television, Windows Domain, Virtual Machines, Remote Device Management, Management, New Installation, Airspan, Motorola Canopy, Router Configuration, Telephony, 3G, LTE, HP, IP, Norton Ghost, Network Design, Wireless, Workstations
Education
Northeast Wisconsin Technical College 2001 — 2001
Network and System Administration/Administrator
Shinwar Mayi Shinwar Mayi's APAC Customer Services Experience January 2013 - September 2014
Job Partner Practice Recruiter Manager at Microsoft
Industry Computer Software
Experience
Microsoft September 2014 - Present
APAC Customer Services January 2013 - September 2014
APAC Customer Services September 2012 - February 2013
Skills
Cloud Computing, Management, Vendor Management, Outsourcing, CRM, Call Centers, Service Delivery, Customer Experience, Process Improvement, Workforce Management, Business Process..., Team Management, Customer Satisfaction, Performance Management, BPO, Customer Service, Account Management, Team Leadership, SaaS, Sales, Enterprise Software, Leadership
Education
Indiana State University 2011 — 2014
North Dakota State University 2005 — 2008
Microsoft September 2014 - Present
APAC Customer Services January 2013 - September 2014
APAC Customer Services September 2012 - February 2013
Skills
Cloud Computing, Management, Vendor Management, Outsourcing, CRM, Call Centers, Service Delivery, Customer Experience, Process Improvement, Workforce Management, Business Process..., Team Management, Customer Satisfaction, Performance Management, BPO, Customer Service, Account Management, Team Leadership, SaaS, Sales, Enterprise Software, Leadership
Education
Indiana State University 2011 — 2014
North Dakota State University 2005 — 2008
Brandon Mayer Brandon Mayer's APAC Customer Services Experience April 2012 - January 2014
Job Implementation Specialists
Industry Information Technology and Services
Experience
Implementation Specialists May 2015 - Present
WennSoft January 2014 - May 2015
Microsoft April 2012 - January 2014
APAC Customer Services April 2012 - January 2014
NetWork Center July 2011 - April 2012
Northern Lights Council, Boy Scouts of America July 2010 - August 2011
Best Buy October 2007 - July 2010
Skills
Sales, Solution Selling, Human Resources, Cloud Computing, Training, Team Leadership, Virtualization, Account Management, Microsoft Technologies, Consulting, Recruiting, Sales Operations, SaaS, Networking, Business Development, Business Strategy, Strategic Partnerships, Channel Partners, Partner Management, Building Relationships, Teamwork, Sales Process, Salesforce.com, Direct Sales, Lead Generation, CRM, Enterprise Software, Cold Calling, Managed Services, Professional Services, Data Center
Education
North Dakota State University 2005 — 2009
Business Management
Implementation Specialists May 2015 - Present
WennSoft January 2014 - May 2015
Microsoft April 2012 - January 2014
APAC Customer Services April 2012 - January 2014
NetWork Center July 2011 - April 2012
Northern Lights Council, Boy Scouts of America July 2010 - August 2011
Best Buy October 2007 - July 2010
Skills
Sales, Solution Selling, Human Resources, Cloud Computing, Training, Team Leadership, Virtualization, Account Management, Microsoft Technologies, Consulting, Recruiting, Sales Operations, SaaS, Networking, Business Development, Business Strategy, Strategic Partnerships, Channel Partners, Partner Management, Building Relationships, Teamwork, Sales Process, Salesforce.com, Direct Sales, Lead Generation, CRM, Enterprise Software, Cold Calling, Managed Services, Professional Services, Data Center
Education
North Dakota State University 2005 — 2009
Business Management
alexis tann alexis tann's APAC Customer Services Experience February 2013 - March 2014
Job Air Audit Specialist/ Field Chemist at ICF International
Industry Government Administration
Experience
ICF International March 2014 - Present
APAC Customer Services February 2013 - March 2014
Virginia Department of Environmental Quality June 2009 - April 2012
Skills
Water Quality, Quality Assurance, Sampling, Analysis, Environmental Awareness
Education
Norfolk State University 2008 — 2012
Bachelor, Chemistry
ICF International March 2014 - Present
APAC Customer Services February 2013 - March 2014
Virginia Department of Environmental Quality June 2009 - April 2012
Skills
Water Quality, Quality Assurance, Sampling, Analysis, Environmental Awareness
Education
Norfolk State University 2008 — 2012
Bachelor, Chemistry
Dan Smits Dan Smits's APAC Customer Services Experience 2008 - 2012
Job Outsourcing/Offshoring Professional
Industry Outsourcing/Offshoring
Experience
APAC Customer Services 2008 - 2012
Pizza Hut September 1987 - April 2008
Education
Northeast Wisconsin Technical College 2002 — 2005
Associate of Science (AS), Accounting
Green Bay Preble High School 1981 — 1985
APAC Customer Services 2008 - 2012
Pizza Hut September 1987 - April 2008
Education
Northeast Wisconsin Technical College 2002 — 2005
Associate of Science (AS), Accounting
Green Bay Preble High School 1981 — 1985
Brittany Hohol Brittany Hohol's APAC Customer Services Experience July 2009 - November 2010
Job Payment Processor at IOD Incorporated
Industry Hospital & Health Care
Experience
IOD Incorporated May 2012 - Present
Gecko Hospitality February 2011 - May 2012
APAC Customer Services July 2009 - November 2010
Texas Roadhouse September 2004 - June 2009
Skills
Recruiting, Training, Time Management, Process Scheduler, Leadership Development, Organizational..., Problem Solving, Customer Service, Customer Satisfaction, Keyboard Skills, Payment Systems, Enthusiast, Microsoft Office
Education
Globe University 2011 — 2012
Associates, Medical Adminstrative Assistant
Northeast Wisconsin Technical College 2009 — 2010
General Studies Program
Preble High School 2003 — 2007
High School Diploma, General Studies
IOD Incorporated May 2012 - Present
Gecko Hospitality February 2011 - May 2012
APAC Customer Services July 2009 - November 2010
Texas Roadhouse September 2004 - June 2009
Skills
Recruiting, Training, Time Management, Process Scheduler, Leadership Development, Organizational..., Problem Solving, Customer Service, Customer Satisfaction, Keyboard Skills, Payment Systems, Enthusiast, Microsoft Office
Education
Globe University 2011 — 2012
Associates, Medical Adminstrative Assistant
Northeast Wisconsin Technical College 2009 — 2010
General Studies Program
Preble High School 2003 — 2007
High School Diploma, General Studies
Chris Nighorn Chris Nighorn's APAC Customer Services Experience October 2007 - March 2008
Job Broker/Producer at UnitedHealthcare
Industry Insurance
Experience
UnitedHealth Group August 2009 - Present
Gandrud Chevrolet, nissan March 2008 - November 2008
APAC Customer Services October 2007 - March 2008
Filmore Pub and Café July 2006 - September 2007
Fox Valley Stone and Brick October 2003 - June 2005
Skills
Medicare Supplements, Medicare Part D, Medicare Advantage, Insurance, Customer Relations, Microsoft Applications, Marketing Strategy, Marketing Communications, Social Media Marketing, Product Marketing, Marketing Research, Medicare, Customer Service, Selling, Leadership, Sales Management, Marketing, Microsoft Excel, Account Management, Program Management, Management, Strategic Planning, Team Building
Education
Northeast Wisconsin Technical College 2008 — 2012
Associate of Applied Science Degree in Marketing, Marketing, 3.2 GPA
University of Wisconsin-Green Bay 2006 — 2007
General Education, General Education
UnitedHealth Group August 2009 - Present
Gandrud Chevrolet, nissan March 2008 - November 2008
APAC Customer Services October 2007 - March 2008
Filmore Pub and Café July 2006 - September 2007
Fox Valley Stone and Brick October 2003 - June 2005
Skills
Medicare Supplements, Medicare Part D, Medicare Advantage, Insurance, Customer Relations, Microsoft Applications, Marketing Strategy, Marketing Communications, Social Media Marketing, Product Marketing, Marketing Research, Medicare, Customer Service, Selling, Leadership, Sales Management, Marketing, Microsoft Excel, Account Management, Program Management, Management, Strategic Planning, Team Building
Education
Northeast Wisconsin Technical College 2008 — 2012
Associate of Applied Science Degree in Marketing, Marketing, 3.2 GPA
University of Wisconsin-Green Bay 2006 — 2007
General Education, General Education
Cassandra Fiala Cassandra Fiala's APAC Customer Services Experience October 2009 - December 2010
Job Student at Northeast Wisconsin Technical College
Industry Marketing and Advertising
Experience
APAC Customer Services October 2009 - December 2010
Blimpie International August 2009 - February 2010
Education
Northeast Wisconsin Technical College 2011 — 2013
Associate's degree, Marketing
APAC Customer Services October 2009 - December 2010
Blimpie International August 2009 - February 2010
Education
Northeast Wisconsin Technical College 2011 — 2013
Associate's degree, Marketing
Kevin Leuck Kevin Leuck's APAC Customer Services Experience September 2001 - December 2004
Job Cub Master at Boy Scouts of America
Industry Consumer Services
Experience
Orkin Pest Control January 2011 - Present
Boy Scouts of America February 2006 - Present
Ameriprise auto and Home Insurance December 2004 - October 2010
APAC Customer Services September 2001 - December 2004
Education
Northeast Wisconsin Technical College 2002 — 2007
Associate's degree, Operations Management and Supervision, 3.95
Fennimore High School 1981 — 1985
Orkin Pest Control January 2011 - Present
Boy Scouts of America February 2006 - Present
Ameriprise auto and Home Insurance December 2004 - October 2010
APAC Customer Services September 2001 - December 2004
Education
Northeast Wisconsin Technical College 2002 — 2007
Associate's degree, Operations Management and Supervision, 3.95
Fennimore High School 1981 — 1985
Jared Rupprecht Jared Rupprecht's APAC Customer Services Experience September 2010 - November 2012
Job Licensing Executive at SHI International Corp.
Industry Information Technology and Services
Experience
SHI International Corp. May 2012 - Present
APAC Customer Services September 2010 - November 2012
APAC Customer Services 2010 - 2011
SEI LLC August 2009 - September 2010
SEI LLC August 2006 - July 2009
SEI LLC March 2006 - August 2006
SEI LLC June 2004 - March 2006
Skills
Solution Selling, New Business Development, Software Asset..., Coaching, Account Management, Management, Microsoft Licensing, Marketing, Forecasting, Cloud Computing, Training, Enterprise Software, Sales Process, SaaS, Partner Management, Direct Sales, Software Licensing, Sales Management, Professional Services
Education
North Dakota State University 1999 — 2004
BS, MIS (Management Information Systems)
SHI International Corp. May 2012 - Present
APAC Customer Services September 2010 - November 2012
APAC Customer Services 2010 - 2011
SEI LLC August 2009 - September 2010
SEI LLC August 2006 - July 2009
SEI LLC March 2006 - August 2006
SEI LLC June 2004 - March 2006
Skills
Solution Selling, New Business Development, Software Asset..., Coaching, Account Management, Management, Microsoft Licensing, Marketing, Forecasting, Cloud Computing, Training, Enterprise Software, Sales Process, SaaS, Partner Management, Direct Sales, Software Licensing, Sales Management, Professional Services
Education
North Dakota State University 1999 — 2004
BS, MIS (Management Information Systems)
Brad Sauer Brad Sauer's APAC Customer Services Experience June 2008 - December 2013
Job Case Development Associate, UnitedHealth Group/Optum
Industry Insurance
Experience
UnitedHealth Group December 2013 - Present
APAC Customer Services June 2008 - December 2013
Green Bay Transit Alliance June 2009 - February 2011
Candidate for Wisconsin State Assembly, District 4 June 2010 - November 2010
Shopko September 2007 - June 2008
CVS Pharmacy August 2006 - September 2007
Skills
Leadership, Public Speaking, Call Centers, Management, Project Management, Outsourcing, Public Policy, Customer Service..., Employee Training, Staff Supervision, Customer Service, Customer Experience..., Health Insurance, Subrogation, Budget Process, Sales, Direct Sales, Telecommunications, Retail, Training, Performance Management, Political Campaigns, Leadership Development, Marketing
Education
Little Chute High School 1998 — 2002
Northeast Wisconsin Technical College
Bachelor Credit Transfer Program to UW Green Bay
UnitedHealth Group December 2013 - Present
APAC Customer Services June 2008 - December 2013
Green Bay Transit Alliance June 2009 - February 2011
Candidate for Wisconsin State Assembly, District 4 June 2010 - November 2010
Shopko September 2007 - June 2008
CVS Pharmacy August 2006 - September 2007
Skills
Leadership, Public Speaking, Call Centers, Management, Project Management, Outsourcing, Public Policy, Customer Service..., Employee Training, Staff Supervision, Customer Service, Customer Experience..., Health Insurance, Subrogation, Budget Process, Sales, Direct Sales, Telecommunications, Retail, Training, Performance Management, Political Campaigns, Leadership Development, Marketing
Education
Little Chute High School 1998 — 2002
Northeast Wisconsin Technical College
Bachelor Credit Transfer Program to UW Green Bay
Antonio Jones (tjones9587@gmail.com) Antonio Jones (tjones9587@gmail.com)'s APAC Customer Services Experience April 2012 - Present
Job Client Services Representative at American Funds
Industry Outsourcing/Offshoring
Experience
American Funds March 2014 - Present
APAC Customer Services April 2012 - Present
APAC Customer Services July 2011 - Present
APAC Customer Services July 2011 - June 2012
The Lounge May 2009 - October 2010
Zion Bethel United Church of Christ September 2005 - December 2008
Skills
Leadership, Management, Customer Satisfaction, Team Leadership, Call Centers, Training, Sales, Team Building
Education
Norfolk State University 1993 — 1996
Marketing & Entreprenurial Studies
I.C. Norcom High School
Diploma, Business
American Funds March 2014 - Present
APAC Customer Services April 2012 - Present
APAC Customer Services July 2011 - Present
APAC Customer Services July 2011 - June 2012
The Lounge May 2009 - October 2010
Zion Bethel United Church of Christ September 2005 - December 2008
Skills
Leadership, Management, Customer Satisfaction, Team Leadership, Call Centers, Training, Sales, Team Building
Education
Norfolk State University 1993 — 1996
Marketing & Entreprenurial Studies
I.C. Norcom High School
Diploma, Business
Fredric Worthy Fredric Worthy's APAC Customer Services Experience July 1999 - November 2001
Job National Account Manager at VotacallAvaya
Industry Telecommunications
Experience
Votacall November 2014 - Present
MayaTel Systems July 2014 - November 2014
Carrier SME September 2013 - July 2014
Avaya February 2011 - May 2013
Comcast NBC Universal February 2010 - February 2011
AT&T 2002 - 2004
APAC Customer Services July 1999 - November 2001
Skills
Contract Negotiation, Team Leadership, Team Building, Teamwork, Telecommunications, Sales, Salesforce.com, Sales Management, Sales Presentations, Project Management, Managed Services, Call Centers, Avaya, Direct Sales, Account Management, Sales Operations, Customer Satisfaction, Business Development, New Business Development, Leadership, Management, CRM, Solution Selling, Telephony, Unified Communications, Mobile Devices, Customer Experience, Wireless, Video Conferencing, Contact Centers, Channel Partners, Customer Retention, Avaya Technologies
Education
Northwestern University
Broadcast Journalism
Votacall November 2014 - Present
MayaTel Systems July 2014 - November 2014
Carrier SME September 2013 - July 2014
Avaya February 2011 - May 2013
Comcast NBC Universal February 2010 - February 2011
AT&T 2002 - 2004
APAC Customer Services July 1999 - November 2001
Skills
Contract Negotiation, Team Leadership, Team Building, Teamwork, Telecommunications, Sales, Salesforce.com, Sales Management, Sales Presentations, Project Management, Managed Services, Call Centers, Avaya, Direct Sales, Account Management, Sales Operations, Customer Satisfaction, Business Development, New Business Development, Leadership, Management, CRM, Solution Selling, Telephony, Unified Communications, Mobile Devices, Customer Experience, Wireless, Video Conferencing, Contact Centers, Channel Partners, Customer Retention, Avaya Technologies
Education
Northwestern University
Broadcast Journalism
Terrance M. Hale Terrance M. Hale's APAC Customer Services Experience April 2011 - October 2011
Job Terrance
Industry Telecommunications
Experience
Self-Employed January 2012 - Present
Apac Customer Services April 2011 - October 2011
SimpleComm Solutions, Inc. June 2006 - January 2011
SimpleComm Solutions, Inc. June 2003 - January 2011
Skills
Telecommunications, Wireless, CRM, Managed Services, Contract Negotiation, Management, VMware, SBS, Microsoft Office, QuickBooks, IP Technologies, SharePoint, VMware Workstation, Citrix, Leadership, Training, Sales
Education
Northwestern University 2001 — 2003
Network Systems, 3.75
Northeastern Illinois University 1994 — 1997
Computer Studies, Computer Systems Networking and Telecommunications
Self-Employed January 2012 - Present
Apac Customer Services April 2011 - October 2011
SimpleComm Solutions, Inc. June 2006 - January 2011
SimpleComm Solutions, Inc. June 2003 - January 2011
Skills
Telecommunications, Wireless, CRM, Managed Services, Contract Negotiation, Management, VMware, SBS, Microsoft Office, QuickBooks, IP Technologies, SharePoint, VMware Workstation, Citrix, Leadership, Training, Sales
Education
Northwestern University 2001 — 2003
Network Systems, 3.75
Northeastern Illinois University 1994 — 1997
Computer Studies, Computer Systems Networking and Telecommunications
David Reiners David Reiners's APAC Customer Services Experience 1999 - 2001
Job Director of Marketing at Adapt
Industry Information Technology and Services
Experience
Adapt Telephony Services, LLC, systems integration and services for contact centers and enterprises November 2011 - Present
TZA 2010 - 2011
Tech Image Ltd. 2003 - 2009
Abbott Molecular 2001 - 2003
APAC Customer Services 1999 - 2001
Advanstar Communications 1997 - 1999
Henry Russell Bruce 1994 - 1997
Manning Selvage and Lee 1987 - 1989
Skills
Media Relations, Public Relations, Marketing Communications, Crisis Communications, Feature Articles, Social Media, Corporate Communications, Press Releases, Strategic Communications, Social Media Marketing, B2B Marketing, Leadership, Social Networking, Publications, Internal Communications, Copywriting, Integrated Marketing, Newsletters, Content Strategy, Blogging, Publicity, Email Marketing, Content Development, Facebook, Lead Generation, CRM
Education
Northern Illinois University
Master's Degree studies, Journalism
Northern Illinois University 1969 — 1973
B.S. Journalism, Public Relations
Adapt Telephony Services, LLC, systems integration and services for contact centers and enterprises November 2011 - Present
TZA 2010 - 2011
Tech Image Ltd. 2003 - 2009
Abbott Molecular 2001 - 2003
APAC Customer Services 1999 - 2001
Advanstar Communications 1997 - 1999
Henry Russell Bruce 1994 - 1997
Manning Selvage and Lee 1987 - 1989
Skills
Media Relations, Public Relations, Marketing Communications, Crisis Communications, Feature Articles, Social Media, Corporate Communications, Press Releases, Strategic Communications, Social Media Marketing, B2B Marketing, Leadership, Social Networking, Publications, Internal Communications, Copywriting, Integrated Marketing, Newsletters, Content Strategy, Blogging, Publicity, Email Marketing, Content Development, Facebook, Lead Generation, CRM
Education
Northern Illinois University
Master's Degree studies, Journalism
Northern Illinois University 1969 — 1973
B.S. Journalism, Public Relations
Ron Klaas's APAC Customer Services Experience September 1999 - July 2000
Job Owner at Herman Elig Computer Company
Industry Information Technology and Services
Experience
Herman Elig Computer Company January 2014 - Present
HK Logistics August 2010 - September 2013
Medicfusion July 2009 - October 2009
General Data November 2007 - July 2009
Psion Teklogix December 2000 - August 2007
APAC Customer Services September 1999 - July 2000
Japan Airlines 1997 - 1997
Skills
Active Directory, Microsoft Office, Cisco Switches, Cisco Wireless, PC maintenance, Norton Ghost, Windows, Internet, Inventory Control, Information Technology, Technical Support, Inventory Management, XP, Servers, Manufacturing, Process Improvement, Troubleshooting, Outlook, Customer Satisfaction, Computer Maintenance, Visual Basic, VMware, Computer Hardware, Oracle, Operating Systems, Integration, Windows Server, Hardware, Training, Account Management, Leadership, Wireless Networking, System Administration, Start-ups, Windows 7, Help Desk Support, Microsoft Exchange, Software Documentation, Network Administration, Disaster Recovery, Network Security, Data Center, Printers, Virtualization, Security, Visio, Computer Security, IT Management
Education
Northern Kentucky University 2005 — 2008
BA, Organizational Leadership
Northern Kentucky University 2005 — 2008
Bachelor of Arts (BA), Organizational Leadership
Herman Elig Computer Company January 2014 - Present
HK Logistics August 2010 - September 2013
Medicfusion July 2009 - October 2009
General Data November 2007 - July 2009
Psion Teklogix December 2000 - August 2007
APAC Customer Services September 1999 - July 2000
Japan Airlines 1997 - 1997
Skills
Active Directory, Microsoft Office, Cisco Switches, Cisco Wireless, PC maintenance, Norton Ghost, Windows, Internet, Inventory Control, Information Technology, Technical Support, Inventory Management, XP, Servers, Manufacturing, Process Improvement, Troubleshooting, Outlook, Customer Satisfaction, Computer Maintenance, Visual Basic, VMware, Computer Hardware, Oracle, Operating Systems, Integration, Windows Server, Hardware, Training, Account Management, Leadership, Wireless Networking, System Administration, Start-ups, Windows 7, Help Desk Support, Microsoft Exchange, Software Documentation, Network Administration, Disaster Recovery, Network Security, Data Center, Printers, Virtualization, Security, Visio, Computer Security, IT Management
Education
Northern Kentucky University 2005 — 2008
BA, Organizational Leadership
Northern Kentucky University 2005 — 2008
Bachelor of Arts (BA), Organizational Leadership
Zach Harrington Zach Harrington's APAC Customer Services Experience July 2011 - November 2013
Job Customer Service Associate at Amazon
Industry Outsourcing/Offshoring
Experience
Amazon May 2014 - September 2014
APAC Customer Services July 2011 - November 2013
APAC Customer Services July 2010 - June 2011
SEI LLC December 2009 - June 2010
Skills
Account Management, Customer Service, Customer Satisfaction, Sales, Solution Selling, Microsoft Office, Call Centers, Team Management, CRM, Management, SaaS, Lead Generation, Cloud Computing
Education
The University of North Dakota 2014 — 2017
Bachelor’s Degree, Computer Science
North Dakota State University 2004 — 2009
Bachelor’s Degree, Journalism, Broadcasting, and Mass Communication Technologies
Amazon May 2014 - September 2014
APAC Customer Services July 2011 - November 2013
APAC Customer Services July 2010 - June 2011
SEI LLC December 2009 - June 2010
Skills
Account Management, Customer Service, Customer Satisfaction, Sales, Solution Selling, Microsoft Office, Call Centers, Team Management, CRM, Management, SaaS, Lead Generation, Cloud Computing
Education
The University of North Dakota 2014 — 2017
Bachelor’s Degree, Computer Science
North Dakota State University 2004 — 2009
Bachelor’s Degree, Journalism, Broadcasting, and Mass Communication Technologies
Kevin F's APAC Customer Services Experience April 2012 - September 2014
Job Accountant at Ravinia Festival
Industry Outsourcing/Offshoring
Experience
Ravinia Festival September 2014 - Present
APAC Customer Services April 2012 - September 2014
APAC Customer Services July 2010 - April 2012
Regional Transportation Authority January 2010 - May 2010
Skills
Accounting, Procure-to-Pay, Account Reconciliation, Journal Entries, Accounts Payable, CPA, CRM, SAP, Lawson General Ledger, General Ledger, Invoicing, Financial Statements, Finance, Analysis, Budgets, Variance Analysis, Fixed Assets, Sarbanes-Oxley Act, GAAP, Accruals, Microsoft Excel, Payroll, US GAAP, Financial Accounting, Financial Reporting, QuickBooks, Bookkeeping, Essbase, Year-end Close, Spreadsheets, Monthly Close, Ad Hoc Reporting, Monthly Closing
Education
Northeastern Illinois University
Bachelor's degree, Accounting
Ravinia Festival September 2014 - Present
APAC Customer Services April 2012 - September 2014
APAC Customer Services July 2010 - April 2012
Regional Transportation Authority January 2010 - May 2010
Skills
Accounting, Procure-to-Pay, Account Reconciliation, Journal Entries, Accounts Payable, CPA, CRM, SAP, Lawson General Ledger, General Ledger, Invoicing, Financial Statements, Finance, Analysis, Budgets, Variance Analysis, Fixed Assets, Sarbanes-Oxley Act, GAAP, Accruals, Microsoft Excel, Payroll, US GAAP, Financial Accounting, Financial Reporting, QuickBooks, Bookkeeping, Essbase, Year-end Close, Spreadsheets, Monthly Close, Ad Hoc Reporting, Monthly Closing
Education
Northeastern Illinois University
Bachelor's degree, Accounting
Linda Snell's APAC Customer Services Experience October 2008 - April 2009
Job Marketing Professional
Industry Marketing and Advertising
Experience
I-80 Equipment January 2014 - April 2015
CIPAFilter June 2013 - January 2014
I-80 Equipment June 2009 - January 2013
APAC Customer Services October 2008 - April 2009
CPI April 2001 - January 2008
Skills
Project Management, Project Planning, Oral & Written..., Project Coordination, Social Media Marketing, Social Media, Google Analytics, Google Webmaster Tools, Microsoft Office, Content Writing, Content Marketing, Marketing Management, Email Marketing, Marketing Strategy, Product Marketing, Advertising Management, iContact, Salesforce.com..., SEO copywriting, SEOmoz, Web Content, Blogging, Video, Press Releases, Article Creation, Online Advertising, Online Marketing, Facebook, SEO, Link Building, Marketing Communications, Organic Search, Advertising, Google Adwords, Social Networking, SEM
Education
Northwood University
Bachelor of Business Administration (BBA), Marketing/Management
Northwood University
Associate's degree, Advertising
I-80 Equipment January 2014 - April 2015
CIPAFilter June 2013 - January 2014
I-80 Equipment June 2009 - January 2013
APAC Customer Services October 2008 - April 2009
CPI April 2001 - January 2008
Skills
Project Management, Project Planning, Oral & Written..., Project Coordination, Social Media Marketing, Social Media, Google Analytics, Google Webmaster Tools, Microsoft Office, Content Writing, Content Marketing, Marketing Management, Email Marketing, Marketing Strategy, Product Marketing, Advertising Management, iContact, Salesforce.com..., SEO copywriting, SEOmoz, Web Content, Blogging, Video, Press Releases, Article Creation, Online Advertising, Online Marketing, Facebook, SEO, Link Building, Marketing Communications, Organic Search, Advertising, Google Adwords, Social Networking, SEM
Education
Northwood University
Bachelor of Business Administration (BBA), Marketing/Management
Northwood University
Associate's degree, Advertising
Cody Randall's APAC Customer Services Experience February 2015 - April 2015
Job IT System Administrator at First International Bank and Trust
Industry Consumer Services
Experience
First International Bank & Trust April 2015 - Present
APAC Customer Services February 2015 - April 2015
Multiband Corporation 2007 - 2014
Fargo Public Schools May 2006 - September 2007
Skills
VMware Infrastructure, Team Management, IT Infrastructure..., IT Hardware Support, Policy Writing, IT Management, Windows Server, Management, Telecommunications, Team Building, Customer Service, Team Leadership, Customer Satisfaction, Troubleshooting, Process Improvement, Call Centers, Leadership, SharePoint, Training
Education
North Dakota State College of Science 2002 — 2004
Associate of Science (A.S.), Computer and Information Sciences and Support Services
First International Bank & Trust April 2015 - Present
APAC Customer Services February 2015 - April 2015
Multiband Corporation 2007 - 2014
Fargo Public Schools May 2006 - September 2007
Skills
VMware Infrastructure, Team Management, IT Infrastructure..., IT Hardware Support, Policy Writing, IT Management, Windows Server, Management, Telecommunications, Team Building, Customer Service, Team Leadership, Customer Satisfaction, Troubleshooting, Process Improvement, Call Centers, Leadership, SharePoint, Training
Education
North Dakota State College of Science 2002 — 2004
Associate of Science (A.S.), Computer and Information Sciences and Support Services
Katie Philippi's APAC Customer Services Experience December 2008 - May 2009
Job Field Editor at Taste of Home Magazine/Campus Ambassador at Purdue UniversityCalumet
Industry Hospitality
Experience
Taste of Home Magazine June 2015 - Present
Purdue University Calumet October 2014 - Present
Purdue University Calumet August 2013 - May 2014
Kaphi Productions April 2012 - August 2013
Delaware North Companies June 2012 - January 2013
Private Home Care June 2006 - August 2010
APAC Customer Services December 2008 - May 2009
Private Client September 2003 - December 2003
Green Bay Press-Gazette July 2000 - May 2003
Skills
Leadership, Event Planning, Customer Service, Microsoft Office, Complaint Management, Tutoring, Marketing, Sales, Front Office Support, Graphic Design, Cooking, Service Delivery, Youth Mentoring, International Student..., Time Management, Team Building, Public Speaking, Social Media, Social Networking, Microsoft Excel
Education
Purdue University Calumet 2013 — 2016
Bachelor of Science (B.S.), Hospitality and Tourism Management, 3.2
Northeast Wisconsin Technical College 2010 — 2012
Associate of Arts and Sciences (A.A.S.), Hospitality and Tourism Management, 3.8
Green Bay West High School 1999 — 2003
High School Diploma, General Studies/Electives
Taste of Home Magazine June 2015 - Present
Purdue University Calumet October 2014 - Present
Purdue University Calumet August 2013 - May 2014
Kaphi Productions April 2012 - August 2013
Delaware North Companies June 2012 - January 2013
Private Home Care June 2006 - August 2010
APAC Customer Services December 2008 - May 2009
Private Client September 2003 - December 2003
Green Bay Press-Gazette July 2000 - May 2003
Skills
Leadership, Event Planning, Customer Service, Microsoft Office, Complaint Management, Tutoring, Marketing, Sales, Front Office Support, Graphic Design, Cooking, Service Delivery, Youth Mentoring, International Student..., Time Management, Team Building, Public Speaking, Social Media, Social Networking, Microsoft Excel
Education
Purdue University Calumet 2013 — 2016
Bachelor of Science (B.S.), Hospitality and Tourism Management, 3.2
Northeast Wisconsin Technical College 2010 — 2012
Associate of Arts and Sciences (A.A.S.), Hospitality and Tourism Management, 3.8
Green Bay West High School 1999 — 2003
High School Diploma, General Studies/Electives
Carlos Galarce's APAC Customer Services Experience 1999 - 2004
Job Partner at Santiago Partners
Industry Information Technology and Services
Experience
Santiago Partners LLC March 2008 - Present
AlphaStaff September 2012 - October 2013
TriNet December 2009 - June 2012
Infor Global Solutions September 2007 - March 2008
Infor Global Solutions July 2006 - August 2007
SSA Global Technologies 2004 - 2006
APAC Customer Services 1999 - 2004
Sears 1997 - 1999
ADP Dealer Services November 1995 - October 1997
ADP Dealer Services October 1994 - November 1995
Skills
Mergers, Managed Services, Data Acquisition, Program Management, SaaS, New Business Development, Integration, Enterprise Software, Start-ups, Management Consulting, Business Intelligence, Outsourcing, Change Management, ERP, Cloud Computing
Education
Northwestern University - Kellogg School of Management 1999 — 1999
Executive Development Program
Wayne State University 1988 — 1990
MS, Computer Science
University of Michigan 1981 — 1983
BS, Computer Science
ISC
Universidad de Santiago de Chile
Santiago Partners LLC March 2008 - Present
AlphaStaff September 2012 - October 2013
TriNet December 2009 - June 2012
Infor Global Solutions September 2007 - March 2008
Infor Global Solutions July 2006 - August 2007
SSA Global Technologies 2004 - 2006
APAC Customer Services 1999 - 2004
Sears 1997 - 1999
ADP Dealer Services November 1995 - October 1997
ADP Dealer Services October 1994 - November 1995
Skills
Mergers, Managed Services, Data Acquisition, Program Management, SaaS, New Business Development, Integration, Enterprise Software, Start-ups, Management Consulting, Business Intelligence, Outsourcing, Change Management, ERP, Cloud Computing
Education
Northwestern University - Kellogg School of Management 1999 — 1999
Executive Development Program
Wayne State University 1988 — 1990
MS, Computer Science
University of Michigan 1981 — 1983
BS, Computer Science
ISC
Universidad de Santiago de Chile
Heather Akers's APAC Customer Services Experience 1999 - 2002
Job Director of Organizational Development at Mercy Medical Center
Industry Hospital & Health Care
Experience
Mercy Medical Center March 2011 - Present
GE Capital November 2003 - March 2011
Nordstrom August 2002 - November 2003
APAC Customer Services 1999 - 2002
Skills
Succession Planning, Leadership Development, Talent Management, Organizational..., Employee Relations, Employee Engagement, Performance Management, Organizational..., Labor Relations, Change Management, Human Resources, Coaching, Talent Acquisition, Team Building, Organizational Design, Instructional Design, Training, Training Delivery, Executive Coaching, Employee Training, Leadership, Onboarding
Education
Nova Southeastern University 1997 — 1999
MS, Dispute Resolution
University of Iowa 1993 — 1997
BS, Psychology
Mercy Medical Center March 2011 - Present
GE Capital November 2003 - March 2011
Nordstrom August 2002 - November 2003
APAC Customer Services 1999 - 2002
Skills
Succession Planning, Leadership Development, Talent Management, Organizational..., Employee Relations, Employee Engagement, Performance Management, Organizational..., Labor Relations, Change Management, Human Resources, Coaching, Talent Acquisition, Team Building, Organizational Design, Instructional Design, Training, Training Delivery, Executive Coaching, Employee Training, Leadership, Onboarding
Education
Nova Southeastern University 1997 — 1999
MS, Dispute Resolution
University of Iowa 1993 — 1997
BS, Psychology
Scott Krinninger's APAC Customer Services Experience March 1999 - January 2001
Job Manager at Citi Group
Industry Financial Services
Experience
Citi Group August 2002 - Present
Abbott Laboratories January 2001 - August 2002
APAC Customer Services March 1999 - January 2001
Dean Witter July 1990 - March 1999
Education
Northwest Missouri State University 1984 — 1989
BS, Accounting & Finance
Citi Group August 2002 - Present
Abbott Laboratories January 2001 - August 2002
APAC Customer Services March 1999 - January 2001
Dean Witter July 1990 - March 1999
Education
Northwest Missouri State University 1984 — 1989
BS, Accounting & Finance
Stan Riley's APAC Customer Services Experience January 2000 - September 2003
Job Training/OD Professional
Industry Education Management
Experience
DialAmerica Marketing April 2007 - February 2008
iProtect Direct (Formerly Chase Insurance Direct) November 2005 - November 2006
Labelmaster February 2004 - November 2005
APAC Customer Services January 2000 - September 2003
The Signature Group September 1990 - August 1999
Education
Northwest Missouri State University 1983 — 1985
Theater and Business
Truman High School 1980 — 1983
DialAmerica Marketing April 2007 - February 2008
iProtect Direct (Formerly Chase Insurance Direct) November 2005 - November 2006
Labelmaster February 2004 - November 2005
APAC Customer Services January 2000 - September 2003
The Signature Group September 1990 - August 1999
Education
Northwest Missouri State University 1983 — 1985
Theater and Business
Truman High School 1980 — 1983
Nicole Eggleston's APAC Customer Services Experience September 1999 - October 2000
Job Black Belt at Fidelity Investments
Industry Financial Services
Experience
Fidelity Investments October 2006 - Present
Fidelity Investments November 2005 - October 2006
Fidelity Investments November 2000 - November 2005
APAC Customer Services September 1999 - October 2000
Staples January 1995 - September 1999
Skills
Program Management, Business Process..., Project Management, Process Improvement, Data Analysis, Data Mining, Microsoft Excel, PowerPoint, Retirement, Strategic Planning, Call Centers, Management, Coaching
Education
Northern Kentucky University 1994 — 2000
Bachelor of Arts (B.A.), Physical Education and Minor Health Education
Fidelity Investments October 2006 - Present
Fidelity Investments November 2005 - October 2006
Fidelity Investments November 2000 - November 2005
APAC Customer Services September 1999 - October 2000
Staples January 1995 - September 1999
Skills
Program Management, Business Process..., Project Management, Process Improvement, Data Analysis, Data Mining, Microsoft Excel, PowerPoint, Retirement, Strategic Planning, Call Centers, Management, Coaching
Education
Northern Kentucky University 1994 — 2000
Bachelor of Arts (B.A.), Physical Education and Minor Health Education
Joy Olson's APAC Customer Services Experience April 2003 - June 2005
Job Senior IT Desktop Support, Barclay's Capital
Industry Entertainment
Experience
Peak Systems, Inc. May 2015 - Present
Xerox Business Services, LLC March 2012 - February 2015
Stratosphere Networks, LLC January 2011 - March 2012
Subcontractor to Xerox Business Services, LLC February 2010 - December 2010
Echo Global Logistics November 2006 - January 2010
Knight Industries March 2006 - September 2006
Ajilon Consulting November 2005 - January 2006
Natural Data June 2005 - October 2005
APAC Customer Services April 2003 - June 2005
Fort Dearborn Company January 1998 - November 2002
Skills
C#, Video Games, Team Leadership, Enterprise Architecture, Disaster Recovery, IT Strategy, Agile Methodologies, Microsoft SQL Server, Project Management, Web Design, SDLC, Social Media, Servers, Technical Support, Process Improvement, Information Technology
Education
Northwestern University 1996 — 2001
BS, Computer Studies, Dean's List numerous times
Northwestern University
Bachelor of Science (B.S.), Computer Studies
Peak Systems, Inc. May 2015 - Present
Xerox Business Services, LLC March 2012 - February 2015
Stratosphere Networks, LLC January 2011 - March 2012
Subcontractor to Xerox Business Services, LLC February 2010 - December 2010
Echo Global Logistics November 2006 - January 2010
Knight Industries March 2006 - September 2006
Ajilon Consulting November 2005 - January 2006
Natural Data June 2005 - October 2005
APAC Customer Services April 2003 - June 2005
Fort Dearborn Company January 1998 - November 2002
Skills
C#, Video Games, Team Leadership, Enterprise Architecture, Disaster Recovery, IT Strategy, Agile Methodologies, Microsoft SQL Server, Project Management, Web Design, SDLC, Social Media, Servers, Technical Support, Process Improvement, Information Technology
Education
Northwestern University 1996 — 2001
BS, Computer Studies, Dean's List numerous times
Northwestern University
Bachelor of Science (B.S.), Computer Studies
Kenneth Maynor's APAC Customer Services Experience February 2010 - February 2014
Job Senior Site Director
Industry Telecommunications
Experience
Alorica February 2014 - Present
APAC Customer Services February 2010 - February 2014
Accent Marketing July 2006 - September 2009
Skills
Customer Experience, BPO, Inbound Marketing, Call Center, Customer Satisfaction, Telemarketing, IEX, Operations Management, Avaya, Customer Service, Performance Management, Leadership Development, Outsourcing Management, Coaching, Employee Engagement, Customer Relations, Telecommunications, Vendor Relationships, Logistics, Revenue Forecasting, Revenue Analysis, Six Sigma, CRM, Contact Centers, Call Center Development, Avaya Technologies, Customer Retention, Process Improvement, Outsourcing, Call Centers, Leadership, Management, Project Planning, Public Speaking, Team Leadership, Training, Vendor Relationship..., Workforce Management, Vendor Management, Program Management, Team Building, Cross-functional Team..., Business Process..., Human Resources, Recruiting, Team Management, General Management
Education
North Carolina Agricultural and Technical State University 1985 — 1990
BA, Business Administration
Oklahoma University College of Continuing
Alorica February 2014 - Present
APAC Customer Services February 2010 - February 2014
Accent Marketing July 2006 - September 2009
Skills
Customer Experience, BPO, Inbound Marketing, Call Center, Customer Satisfaction, Telemarketing, IEX, Operations Management, Avaya, Customer Service, Performance Management, Leadership Development, Outsourcing Management, Coaching, Employee Engagement, Customer Relations, Telecommunications, Vendor Relationships, Logistics, Revenue Forecasting, Revenue Analysis, Six Sigma, CRM, Contact Centers, Call Center Development, Avaya Technologies, Customer Retention, Process Improvement, Outsourcing, Call Centers, Leadership, Management, Project Planning, Public Speaking, Team Leadership, Training, Vendor Relationship..., Workforce Management, Vendor Management, Program Management, Team Building, Cross-functional Team..., Business Process..., Human Resources, Recruiting, Team Management, General Management
Education
North Carolina Agricultural and Technical State University 1985 — 1990
BA, Business Administration
Oklahoma University College of Continuing
Al Hernbrode's APAC Customer Services Experience October 2010 - Present
Job Team Lead at APAC Customer Services
Industry Consumer Services
Experience
APAC Customer Services October 2010 - Present
Teen Challenge of Arizona January 2004 - December 2008
First Assembly of God August 2004 - October 2008
GT Interactive September 1998 - August 1999
Education
North Central University 1990 — 1997
Biblical Languages
Brown Mackie College
Applied Science, Biotechnology
APAC Customer Services October 2010 - Present
Teen Challenge of Arizona January 2004 - December 2008
First Assembly of God August 2004 - October 2008
GT Interactive September 1998 - August 1999
Education
North Central University 1990 — 1997
Biblical Languages
Brown Mackie College
Applied Science, Biotechnology
Kerry Helland's APAC Customer Services Experience July 2014 - November 2014
Job Project Coordinator at Razor Consulting Solutions
Industry Information Technology and Services
Experience
Razor Consulting Solutions September 2015 - Present
Microsoft/APAC Customer Services November 2014 - September 2015
APAC Customer Services July 2014 - November 2014
Microsoft/APAC Customer Services May 2014 - July 2014
Artist August 2007 - January 2014
Integreon August 2011 - April 2013
Integreon August 2009 - August 2011
United Entertainment Corporation/Premiere Video July 2000 - August 2011
Prairie Public Broadcasting December 2008 - February 2009
Integreon September 2008 - December 2008
Skills
Management, Leadership, Training, Microsoft Office, Team Leadership, Networking, Marketing, Sales, Recruiting, Cloud Computing, Business Development, Coaching, Retail, Partner Account..., Windows Azure, Loss Prevention..., Teamwork
Education
North Dakota State University
Bachelor's Degree, Art, Public Relations and Advertising
Oak Grove High School 1991 — 1995
Diploma
Razor Consulting Solutions September 2015 - Present
Microsoft/APAC Customer Services November 2014 - September 2015
APAC Customer Services July 2014 - November 2014
Microsoft/APAC Customer Services May 2014 - July 2014
Artist August 2007 - January 2014
Integreon August 2011 - April 2013
Integreon August 2009 - August 2011
United Entertainment Corporation/Premiere Video July 2000 - August 2011
Prairie Public Broadcasting December 2008 - February 2009
Integreon September 2008 - December 2008
Skills
Management, Leadership, Training, Microsoft Office, Team Leadership, Networking, Marketing, Sales, Recruiting, Cloud Computing, Business Development, Coaching, Retail, Partner Account..., Windows Azure, Loss Prevention..., Teamwork
Education
North Dakota State University
Bachelor's Degree, Art, Public Relations and Advertising
Oak Grove High School 1991 — 1995
Diploma
Carmelina Stoklosa's APAC Customer Services Experience 2001 - 2002
Job Treasurer and Director of Finance at Cabot Microelectronics
Industry Chemicals
Experience
Cabot Microelectronics Corporation May 2005 - July 2013
Exelon 2003 - 2004
APAC Customer Services 2001 - 2002
APAC Customer Services 2000 - 2001
APAC Customer Services 1999 - 2000
3Com Corporation 1996 - 1998
Amoco Corporation (acquired by BP) 1995 - 1996
Amoco Corporation (acquired by BP) 1994 - 1995
Amoco Corporation (acquired by BP) 1993 - 1994
Amoco Corporation (acquired by BP) 1987 - 1993
Skills
Mergers, Financial Analysis, Investor Relations, Financial Reporting, Financial Modeling, Forecasting, Strategic Planning, Treasury, Budgets, Cross-functional Team..., Mergers & Acquisitions, Investments, Finance, Strategic Financial..., Strategy, Business Planning, Business Strategy, Treasury Management, Management, Cash Management, Analysis, Acquisition Integration, Sarbanes-Oxley Act, Banking, Program Management, Risk Management, Project Management, Managerial Finance, Internal Controls, Process Improvement, Business Process..., Variance Analysis, Financial Planning
Education
Northwestern University - Kellogg School of Management
M.B.A., Finance and Marketing
University of Michigan
B.S., Biology and Psychology
Cabot Microelectronics Corporation May 2005 - July 2013
Exelon 2003 - 2004
APAC Customer Services 2001 - 2002
APAC Customer Services 2000 - 2001
APAC Customer Services 1999 - 2000
3Com Corporation 1996 - 1998
Amoco Corporation (acquired by BP) 1995 - 1996
Amoco Corporation (acquired by BP) 1994 - 1995
Amoco Corporation (acquired by BP) 1993 - 1994
Amoco Corporation (acquired by BP) 1987 - 1993
Skills
Mergers, Financial Analysis, Investor Relations, Financial Reporting, Financial Modeling, Forecasting, Strategic Planning, Treasury, Budgets, Cross-functional Team..., Mergers & Acquisitions, Investments, Finance, Strategic Financial..., Strategy, Business Planning, Business Strategy, Treasury Management, Management, Cash Management, Analysis, Acquisition Integration, Sarbanes-Oxley Act, Banking, Program Management, Risk Management, Project Management, Managerial Finance, Internal Controls, Process Improvement, Business Process..., Variance Analysis, Financial Planning
Education
Northwestern University - Kellogg School of Management
M.B.A., Finance and Marketing
University of Michigan
B.S., Biology and Psychology
Debbie Mui's APAC Customer Services Experience January 2000 - September 2001
Job Banking Professional, Marketing & Communications Executive, Financial Services Operations/Relationship Management
Industry Financial Services
Experience
Silicon Valley Bank August 2010 - Present
Talent Space, Inc. September 2010 - August 2011
MB Financial Bank July 2007 - September 2009
MB Financial Bank October 2005 - July 2007
Global Payments October 2002 - March 2005
ALC Divisions 2001 - 2002
APAC Customer Services January 2000 - September 2001
Global Payments October 1983 - May 1999
Skills
Relationship Development, Banking Relationships, Marketing Communications, New Business Development, Team Building, Operations Management, Project Management, Corporate Training, Banking, Cross Selling, Credit Cards, Business Relationship..., Product Management, Management, Contract Negotiation, Account Management, Sales, Payment Card Processing, Sales&Marketing, Financial Services, Training, Payments, Portfolio Management, Business Development, Campaign Plans, E-commerce, Commercial Banking, CRM, Trade Show Strategy, Public Relations, Sales Operations
Education
Northeastern Illinois University 1986 — 1994
Bachelors, Marketing & Communications, Business Management
DePaul University 1984 — 1986
Business Management, Finance & Statistics
Mather High School
Silicon Valley Bank August 2010 - Present
Talent Space, Inc. September 2010 - August 2011
MB Financial Bank July 2007 - September 2009
MB Financial Bank October 2005 - July 2007
Global Payments October 2002 - March 2005
ALC Divisions 2001 - 2002
APAC Customer Services January 2000 - September 2001
Global Payments October 1983 - May 1999
Skills
Relationship Development, Banking Relationships, Marketing Communications, New Business Development, Team Building, Operations Management, Project Management, Corporate Training, Banking, Cross Selling, Credit Cards, Business Relationship..., Product Management, Management, Contract Negotiation, Account Management, Sales, Payment Card Processing, Sales&Marketing, Financial Services, Training, Payments, Portfolio Management, Business Development, Campaign Plans, E-commerce, Commercial Banking, CRM, Trade Show Strategy, Public Relations, Sales Operations
Education
Northeastern Illinois University 1986 — 1994
Bachelors, Marketing & Communications, Business Management
DePaul University 1984 — 1986
Business Management, Finance & Statistics
Mather High School
Laura Gottfried's APAC Customer Services Experience January 2011 - June 2011
Job Cashier at Copps
Industry Wireless
Experience
Copps Delivery DriverPizza HutAugust 2013 - August 2014
APAC Customer Services January 2011 - June 2011
Mad City Broadband of Xiocom Wireless January 2007 - November 2009
Milio's Sandwiches September 2006 - December 2006
Skills
Troubleshooting, Technical Support, Wireless Networking, Wireless, Call Centers, Telecommunications, TCP/IP, VoIP, Hardware, Mobile Devices, Active Directory
Education
Northeast Wisconsin Technical College 2004 — 2004
no degree, anatomy and structure
Preble High School 1999 — 2003
High School Diploma, All Studies, but got my CNA certification specifically
Copps Delivery DriverPizza HutAugust 2013 - August 2014
APAC Customer Services January 2011 - June 2011
Mad City Broadband of Xiocom Wireless January 2007 - November 2009
Milio's Sandwiches September 2006 - December 2006
Skills
Troubleshooting, Technical Support, Wireless Networking, Wireless, Call Centers, Telecommunications, TCP/IP, VoIP, Hardware, Mobile Devices, Active Directory
Education
Northeast Wisconsin Technical College 2004 — 2004
no degree, anatomy and structure
Preble High School 1999 — 2003
High School Diploma, All Studies, but got my CNA certification specifically
Novella Latta Baines, MBA's APAC Customer Services Experience June 2013 - December 2013
Job Independent Insurance Agent
Industry Insurance
Experience
LB Insurance July 2014 - Present
APAC Customer Services June 2013 - December 2013
Bankers Life and Casualty December 2007 - May 2013
Mechanics & Farmers Bank February 2006 - June 2007
The Venetian I Las Vegas Sands Corp. February 2000 - November 2005
Arizona Charlie's Hotel and Casino February 1995 - February 2000
Orange County Government (Dept on Aging), North Carolina June 1989 - December 1994
Skills
Life Insurance, Term Life Insurance, General Insurance, Disability Insurance, Underwriting, Budgets, Universal Life, Fixed Annuities, Whole Life, Employee Benefits, Accounts Payable, Accounts Receivable, Banking, Bookkeeping, Call Centers, Corporate Finance, General Ledger, Financial Analysis, Health Insurance, Insurance, Internal Audit, Long Term Care Insurance, Medicare, Payroll, Risk Management, SEC filings, Small Business, Leadership, Customer Service, Training, Sales, Team Building, Finance
Education
University of Phoenix 2006 — 2007
Master of Business Administration (M.B.A.)
North Carolina Agricultural and Technical State University 1982 — 1988
Bachelor of Science (BS), Business Administration, Marketing
LB Insurance July 2014 - Present
APAC Customer Services June 2013 - December 2013
Bankers Life and Casualty December 2007 - May 2013
Mechanics & Farmers Bank February 2006 - June 2007
The Venetian I Las Vegas Sands Corp. February 2000 - November 2005
Arizona Charlie's Hotel and Casino February 1995 - February 2000
Orange County Government (Dept on Aging), North Carolina June 1989 - December 1994
Skills
Life Insurance, Term Life Insurance, General Insurance, Disability Insurance, Underwriting, Budgets, Universal Life, Fixed Annuities, Whole Life, Employee Benefits, Accounts Payable, Accounts Receivable, Banking, Bookkeeping, Call Centers, Corporate Finance, General Ledger, Financial Analysis, Health Insurance, Insurance, Internal Audit, Long Term Care Insurance, Medicare, Payroll, Risk Management, SEC filings, Small Business, Leadership, Customer Service, Training, Sales, Team Building, Finance
Education
University of Phoenix 2006 — 2007
Master of Business Administration (M.B.A.)
North Carolina Agricultural and Technical State University 1982 — 1988
Bachelor of Science (BS), Business Administration, Marketing
Allisun Kent's APAC Customer Services Experience December 1999 - October 2009
Job Senior Analyst at Hotwire
Industry Leisure, Travel & Tourism
Experience
Hotwire January 2010 - Present
TAPFIN-ManpowerGroup Solutions November 2009 - January 2010
APAC Customer Services December 1999 - October 2009
Skills
Analytics, Call Center, Customer Experience, Process Improvement, Outsourcing, Customer Retention, E-commerce, Leadership, Management, Operations Management, Performance Management, Product Management, Program Management, Project Management, Quality Assurance, Team Leadership, Start-ups, Strategy, Team Management, Training, Vendor Management, Cross-functional Team..., CRM, Business Process..., Business Analysis, Account Management, Call Centers
Education
Northeast Wisconsin Technical College 2013 — 2016
Business Management
Hotwire January 2010 - Present
TAPFIN-ManpowerGroup Solutions November 2009 - January 2010
APAC Customer Services December 1999 - October 2009
Skills
Analytics, Call Center, Customer Experience, Process Improvement, Outsourcing, Customer Retention, E-commerce, Leadership, Management, Operations Management, Performance Management, Product Management, Program Management, Project Management, Quality Assurance, Team Leadership, Start-ups, Strategy, Team Management, Training, Vendor Management, Cross-functional Team..., CRM, Business Process..., Business Analysis, Account Management, Call Centers
Education
Northeast Wisconsin Technical College 2013 — 2016
Business Management
Katie Gaffaney's APAC Customer Services Experience December 2012 - November 2013
Job Accounts Receivable/Account Manager at Howard Chiropractic Clinic
Industry Insurance
Experience
Howard Chiropractic Clinic November 2013 - Present
APAC Customer Services December 2012 - November 2013
Family Heritage Life January 2008 - June 2012
Unishippers March 2007 - December 2007
Skills
Microsoft Excel, QuickBooks, Microsoft Office
Education
University of Wisconsin-Madison 2000 — 2006
Bachelor of Arts (BA), International Studies - Globalization
Northeast Wisconsin Technical College 2013 — 2013
Accounting Principles
Howard Chiropractic Clinic November 2013 - Present
APAC Customer Services December 2012 - November 2013
Family Heritage Life January 2008 - June 2012
Unishippers March 2007 - December 2007
Skills
Microsoft Excel, QuickBooks, Microsoft Office
Education
University of Wisconsin-Madison 2000 — 2006
Bachelor of Arts (BA), International Studies - Globalization
Northeast Wisconsin Technical College 2013 — 2013
Accounting Principles
Jeff Salmonson's APAC Customer Services Experience March 2014 - July 2014
Job Supervisor of Telecare Services
Industry Hospital & Health Care
Experience
Essentia Health February 2015 - Present
Results Unlimited September 2014 - February 2015
APAC Customer Services March 2014 - July 2014
APAC Customer Services October 2013 - March 2014
APAC Customer Services October 2012 - October 2013
APAC Customer Services April 2012 - November 2012
Discovery Benefits October 2009 - March 2012
Skills
HRA, Health Savings Accounts, Flexible Spending..., FSA, COBRA, Employee Benefits, Customer Service, Insurance, Human Resources, Account Management, Outlook, Marketing, Microsoft Dynamics, Microsoft CRM, Sales Management, Management, Sales, Coaching, Open Enrollment, Training, Benefits Administration, Process Improvement, Team Building, Partner Management, Partner Development, Windows Phone, Windows Azure, windows 8, Cold Calling, People Development, Sales Process, Employee Training, Microsoft Technologies, Compensation & Benefits..., Solution Selling, Mentoring, Employee Relations, Recruiting, Sales Operations, CRM, Microsoft Licensing, Vendor Management, Call Centers, Direct Sales, Leadership, Customer Satisfaction, SaaS, Microsoft Office, Cloud Computing, SharePoint
Education
North Dakota State University 1998 — 2000
Essentia Health February 2015 - Present
Results Unlimited September 2014 - February 2015
APAC Customer Services March 2014 - July 2014
APAC Customer Services October 2013 - March 2014
APAC Customer Services October 2012 - October 2013
APAC Customer Services April 2012 - November 2012
Discovery Benefits October 2009 - March 2012
Skills
HRA, Health Savings Accounts, Flexible Spending..., FSA, COBRA, Employee Benefits, Customer Service, Insurance, Human Resources, Account Management, Outlook, Marketing, Microsoft Dynamics, Microsoft CRM, Sales Management, Management, Sales, Coaching, Open Enrollment, Training, Benefits Administration, Process Improvement, Team Building, Partner Management, Partner Development, Windows Phone, Windows Azure, windows 8, Cold Calling, People Development, Sales Process, Employee Training, Microsoft Technologies, Compensation & Benefits..., Solution Selling, Mentoring, Employee Relations, Recruiting, Sales Operations, CRM, Microsoft Licensing, Vendor Management, Call Centers, Direct Sales, Leadership, Customer Satisfaction, SaaS, Microsoft Office, Cloud Computing, SharePoint
Education
North Dakota State University 1998 — 2000
Danica Smith's APAC Customer Services Experience August 2013 - April 2014
Job Owner/Certified Loan Signing Agent at Morning Star Notary
Industry Consumer Services
Experience
Morning Star Notary March 2009 - Present
Affinity Benefits Group, Inc. October 2012 - May 2015
APAC Customer Services August 2013 - April 2014
Chamberlin Edmonds February 2013 - July 2013
Enterprise Rent-A-Car September 2008 - August 2011
Skills
Licensed Health Agent, Training, Customer Satisfaction, Sales, Management, Recruiting, Customer Service, Marketing, Human Resources, Sales Management, Employee Benefits, Microsoft Word
Education
North Carolina Agricultural and Technical State University
Bachelor of Science Degree, Animal Science
Morning Star Notary March 2009 - Present
Affinity Benefits Group, Inc. October 2012 - May 2015
APAC Customer Services August 2013 - April 2014
Chamberlin Edmonds February 2013 - July 2013
Enterprise Rent-A-Car September 2008 - August 2011
Skills
Licensed Health Agent, Training, Customer Satisfaction, Sales, Management, Recruiting, Customer Service, Marketing, Human Resources, Sales Management, Employee Benefits, Microsoft Word
Education
North Carolina Agricultural and Technical State University
Bachelor of Science Degree, Animal Science
Tanya (Hanson) Beutler's APAC Customer Services Experience June 2012 - August 2014
Job Technical Account Manager, Microsoft Services Premier Support at Microsoft
Industry Information Technology and Services
Experience
Microsoft August 2014 - Present
Microsoft June 2012 - August 2014
APAC Customer Services June 2012 - August 2014
APAC Customer Services March 2011 - June 2012
Microsoft March 2011 - June 2012
Go Radio June 2010 - December 2010
Bank of the West August 2008 - August 2009
Bank of the West December 2005 - August 2008
Skills
Business Planning, Sales Management, Sales Process, Account Management, Customer Relations, New Business Development, Customer Satisfaction, Customer Service, Competitive Analysis, Team Leadership, Team Building, Call Center, Problem Solving, Process Improvement, Microsoft Office, Excel, Data Analysis, Word, Public Speaking, Microsoft Excel, Microsoft Word, Cloud Computing, Marketing, Business Development, Program Management, Lead Generation, Time Management, Call Centers, Sales, Management, Banking, Salesforce.com, Solution Selling, Virtualization, CRM, Direct Sales, Strategic Partnerships, SaaS, Enterprise Software, Sales Operations, Channel Partners, Professional Services, Product Management, Unified Communications, Demand Generation, Strategy, Vendor Management, Product Marketing, Business Intelligence, Microsoft CRM
Education
North Dakota State University 2007 — 2010
Business AdministrationBachelor, Business Administration and Management, General
North Dakota State College of Science 2002 — 2005
Associates of Arts Degree, Banking and Financial Services
WHS
Microsoft August 2014 - Present
Microsoft June 2012 - August 2014
APAC Customer Services June 2012 - August 2014
APAC Customer Services March 2011 - June 2012
Microsoft March 2011 - June 2012
Go Radio June 2010 - December 2010
Bank of the West August 2008 - August 2009
Bank of the West December 2005 - August 2008
Skills
Business Planning, Sales Management, Sales Process, Account Management, Customer Relations, New Business Development, Customer Satisfaction, Customer Service, Competitive Analysis, Team Leadership, Team Building, Call Center, Problem Solving, Process Improvement, Microsoft Office, Excel, Data Analysis, Word, Public Speaking, Microsoft Excel, Microsoft Word, Cloud Computing, Marketing, Business Development, Program Management, Lead Generation, Time Management, Call Centers, Sales, Management, Banking, Salesforce.com, Solution Selling, Virtualization, CRM, Direct Sales, Strategic Partnerships, SaaS, Enterprise Software, Sales Operations, Channel Partners, Professional Services, Product Management, Unified Communications, Demand Generation, Strategy, Vendor Management, Product Marketing, Business Intelligence, Microsoft CRM
Education
North Dakota State University 2007 — 2010
Business AdministrationBachelor, Business Administration and Management, General
North Dakota State College of Science 2002 — 2005
Associates of Arts Degree, Banking and Financial Services
WHS
Norma Hallet's APAC Customer Services Experience January 2013 - Present
Job Customer Service Representative at APAC Customer Services
Industry Executive Office
Experience
APAC Customer Services January 2013 - Present
Kohl's Department Store October 2012 - January 2013
Northeast Wisconsin Technical College March 2012 - March 2012
Cerebral Palsy, Inc. June 2011 - August 2011
The Nielsen Company February 1988 - November 2009
Skills
Outlook, M, Microsoft Excel, Microsoft Word, Customer Service..., Communication Skills
Education
Northeast Wisconsin Technical College 2010 — 2012
Associate's degree, Administrative Professional
APAC Customer Services January 2013 - Present
Kohl's Department Store October 2012 - January 2013
Northeast Wisconsin Technical College March 2012 - March 2012
Cerebral Palsy, Inc. June 2011 - August 2011
The Nielsen Company February 1988 - November 2009
Skills
Outlook, M, Microsoft Excel, Microsoft Word, Customer Service..., Communication Skills
Education
Northeast Wisconsin Technical College 2010 — 2012
Associate's degree, Administrative Professional
Amy Johnson RHIT's APAC Customer Services Experience March 2007 - September 2007
Job Looking for a career where I can use my RHIT credentials.
Industry Hospital & Health Care
Experience
Neurology Consultants of Northeast WI August 2012 - Present
IOD Incorporated September 2011 - August 2012
Bright Beginnings Childcare Services September 2007 - September 2011
APAC Customer Services March 2007 - September 2007
Education
Northeast Wisconsin Technical College 2009 — 2011
Associate, Health Information Technology, 3.766
Neurology Consultants of Northeast WI August 2012 - Present
IOD Incorporated September 2011 - August 2012
Bright Beginnings Childcare Services September 2007 - September 2011
APAC Customer Services March 2007 - September 2007
Education
Northeast Wisconsin Technical College 2009 — 2011
Associate, Health Information Technology, 3.766
Chelsea Junkermann's APAC Customer Services Experience January 2010 - August 2010
Job Cashier at Walmart
Industry Retail
Experience
Walmart August 2011 - Present
APAC Customer Services January 2010 - August 2010
Acme Television May 2010 - July 2010
Chuck E. Cheese October 2005 - May 2010
Chuck E. Cheese December 2003 - August 2007
Skills
Customer Service, People-oriented, Training Skills, Event Planning, Facebook, Microsoft Office, Problem Solving, Inventory Management
Education
Globe University 2011 — 2011
AAS, Business Administration
University of Wisconsin-Parkside 2005 — 2010
BS, Business Management
University of Wisconsin-Parkside 2005 — 2010
Business Management-Marketing
Northeast Wisconsin Technical College
Walmart August 2011 - Present
APAC Customer Services January 2010 - August 2010
Acme Television May 2010 - July 2010
Chuck E. Cheese October 2005 - May 2010
Chuck E. Cheese December 2003 - August 2007
Skills
Customer Service, People-oriented, Training Skills, Event Planning, Facebook, Microsoft Office, Problem Solving, Inventory Management
Education
Globe University 2011 — 2011
AAS, Business Administration
University of Wisconsin-Parkside 2005 — 2010
BS, Business Management
University of Wisconsin-Parkside 2005 — 2010
Business Management-Marketing
Northeast Wisconsin Technical College
Nasgovitz Scott's APAC Customer Services Experience June 2005 - February 2007
Job Customer Care Hi Tech Plastics
Industry Packaging and Containers
Experience
Cellcom May 2007 - September 2012
APAC Customer Services June 2005 - February 2007
Skills
Call Centers
Education
Northeast Wisconsin Technical College 2002 — 2004
Associate's degree, Marketing
Cellcom May 2007 - September 2012
APAC Customer Services June 2005 - February 2007
Skills
Call Centers
Education
Northeast Wisconsin Technical College 2002 — 2004
Associate's degree, Marketing
Ed Kaminski's APAC Customer Services Experience 1988 - 1992
Job Customer Service Manager at ITW HiCone
Industry Packaging and Containers
Experience
ITW Hi-Cone 2007 - Present
Sate-Lite Mfg. Co. / Jordan Industries 1997 - 2007
Deflecto Corporation 1997 - 2007
LSG Sky Chefs 1995 - 1996
APAC Customer Services 1988 - 1992
APAC Customer Services 1988 - 1992
Skills
Operations Management, Shipping, Negotiation, Strategic Planning, Key Account Management, Microsoft Office, Sales, Inventory Management, Process Improvement, Continuous Improvement, Account Management, Team Building, Supply Chain, Six Sigma, Customer Service, Supply Chain Management, Logistics, Manufacturing, Lean Manufacturing
Education
Northern Illinois University 1992 — 1994
BS, Operations Mgmt and Information Systems
Triton College 1990 — 1992
AS, Business Management
Ridgewood High School 1987 — 1990
ITW Hi-Cone 2007 - Present
Sate-Lite Mfg. Co. / Jordan Industries 1997 - 2007
Deflecto Corporation 1997 - 2007
LSG Sky Chefs 1995 - 1996
APAC Customer Services 1988 - 1992
APAC Customer Services 1988 - 1992
Skills
Operations Management, Shipping, Negotiation, Strategic Planning, Key Account Management, Microsoft Office, Sales, Inventory Management, Process Improvement, Continuous Improvement, Account Management, Team Building, Supply Chain, Six Sigma, Customer Service, Supply Chain Management, Logistics, Manufacturing, Lean Manufacturing
Education
Northern Illinois University 1992 — 1994
BS, Operations Mgmt and Information Systems
Triton College 1990 — 1992
AS, Business Management
Ridgewood High School 1987 — 1990
KURT JAKLIN's APAC Customer Services Experience August 2004 - March 2006
Job Customer Service Representative
Industry Consumer Services
Experience
Time Warner Cable 2007 - 2011
APAC Customer Services August 2004 - March 2006
Education
Northeast Wisconsin Technical College 1981 — 1983
Associate's degree, Marketing/Transportation/Distribution
Time Warner Cable 2007 - 2011
APAC Customer Services August 2004 - March 2006
Education
Northeast Wisconsin Technical College 1981 — 1983
Associate's degree, Marketing/Transportation/Distribution
Dennis Debowey's APAC Customer Services Experience October 2006 - Present
Job Customer Service Rep. at APAC Customer Services
Industry Outsourcing/Offshoring
Experience
APAC Customer Services October 2006 - Present
Avico Distribution November 2003 - November 2006
Big Lots September 2001 - November 2003
Education
North Dakota State University 1991 — 1995
Business Administration and Management, General
APAC Customer Services October 2006 - Present
Avico Distribution November 2003 - November 2006
Big Lots September 2001 - November 2003
Education
North Dakota State University 1991 — 1995
Business Administration and Management, General
Chi Gatmaitan-Soriano's APAC Customer Services Experience May 2009 - January 2012
Job Director/Sr. Manager
Industry Outsourcing/Offshoring
Experience
HGS June 2012 - Present
EXL January 2012 - June 2012
APAC Customer Services May 2009 - January 2012
New York University Medical Center April 1993 - June 2008
Skills
URAC Consultant, SME-...
Education
New York University 1994 — 1996
MSN, Nursing Science
HGS June 2012 - Present
EXL January 2012 - June 2012
APAC Customer Services May 2009 - January 2012
New York University Medical Center April 1993 - June 2008
Skills
URAC Consultant, SME-...
Education
New York University 1994 — 1996
MSN, Nursing Science
Jelise Hart's APAC Customer Services Experience October 2012 - Present
Job Higher Education Professional
Industry Higher Education
Experience
APAC Customer Services October 2012 - Present
NC A&T State University 2012 - 2012
Skills
Public Speaking, Teaching, Higher Education, Research, Nonprofits, Microsoft Office, Program Development, Event Planning, PowerPoint, Psychology, Student Affairs, Social Media, Curriculum Design, Microsoft Word, Grant Writing, Microsoft Excel, Staff Development
Education
North Carolina A&T State University 2006 — 2010
Bachelor's degree, Marketing
APAC Customer Services October 2012 - Present
NC A&T State University 2012 - 2012
Skills
Public Speaking, Teaching, Higher Education, Research, Nonprofits, Microsoft Office, Program Development, Event Planning, PowerPoint, Psychology, Student Affairs, Social Media, Curriculum Design, Microsoft Word, Grant Writing, Microsoft Excel, Staff Development
Education
North Carolina A&T State University 2006 — 2010
Bachelor's degree, Marketing
Ella Williquette's APAC Customer Services Experience February 2012 - March 2012
Job Student at Northeast Wisconsin Technical College
Industry Accounting
Experience
APAC Customer Services February 2012 - March 2012
Zesty's Frozen Custard May 2011 - February 2012
Education
Northeast Wisconsin Technical College 2009 — 2013
Pulaski High School 2005 — 2009
High School Diploma
APAC Customer Services February 2012 - March 2012
Zesty's Frozen Custard May 2011 - February 2012
Education
Northeast Wisconsin Technical College 2009 — 2013
Pulaski High School 2005 — 2009
High School Diploma
Steven Largo's APAC Customer Services Experience July 2010 - February 2011
Job Free Agent
Industry Automotive
Experience
Future Products June 2015 - Present
The Paslin Company December 2011 - August 2013
Cyber Works March 2011 - December 2011
APAC Customer Services July 2010 - February 2011
Skills
Engineering, Automotive, Microsoft Excel, Customer Service, Management, Microsoft Word, AutoCAD, PLC, Allen-Bradley, Electricians, Electrical Design, Electrical..., Computer Hardware..., Microsoft Operating..., Website Administration
Education
Northeast Wisconsin Technical College 2010 — 2011
Machine Tool Technology/Machinist
Future Products June 2015 - Present
The Paslin Company December 2011 - August 2013
Cyber Works March 2011 - December 2011
APAC Customer Services July 2010 - February 2011
Skills
Engineering, Automotive, Microsoft Excel, Customer Service, Management, Microsoft Word, AutoCAD, PLC, Allen-Bradley, Electricians, Electrical Design, Electrical..., Computer Hardware..., Microsoft Operating..., Website Administration
Education
Northeast Wisconsin Technical College 2010 — 2011
Machine Tool Technology/Machinist
Tessa Nicoli's APAC Customer Services Experience November 2012 - February 2013
Job Office Administrator at Prairie Supply, Inc
Industry Outsourcing/Offshoring
Experience
Prairie Supply, Inc April 2013 - Present
APAC Customer Services November 2012 - February 2013
Skills
Call Centers, BPO, Microsoft Office, Data Entry, Telemarketing, Customer Satisfaction, Inbound Marketing, Customer Experience, Customer Service, Telephone Skills, Call Center Development, Sales, Phone Etiquette, Time Management, Office Administration
Education
North Dakota State College of Science 2011 — 2012
Certificate, Pharmacy Technician/Assistant
Valley CIty High School 1997 — 2002
Prairie Supply, Inc April 2013 - Present
APAC Customer Services November 2012 - February 2013
Skills
Call Centers, BPO, Microsoft Office, Data Entry, Telemarketing, Customer Satisfaction, Inbound Marketing, Customer Experience, Customer Service, Telephone Skills, Call Center Development, Sales, Phone Etiquette, Time Management, Office Administration
Education
North Dakota State College of Science 2011 — 2012
Certificate, Pharmacy Technician/Assistant
Valley CIty High School 1997 — 2002
Mone't Blocker's APAC Customer Services Experience September 2014 - Present
Job Customer Service Representative at APAC Customer Services
Industry Retail
Experience
APAC Customer Services September 2014 - Present
FARM FRESH SUPERMARKET May 2013 - September 2014
Sheetz June 2010 - March 2012
toys r us October 2009 - December 2009
Skills
Merchandising, Customer Service, Employee Training, Teacher Training, BARITSTA
Education
North Carolina Agricultural and Technical State University 2006 — 2008
High School, Biology, General
APAC Customer Services September 2014 - Present
FARM FRESH SUPERMARKET May 2013 - September 2014
Sheetz June 2010 - March 2012
toys r us October 2009 - December 2009
Skills
Merchandising, Customer Service, Employee Training, Teacher Training, BARITSTA
Education
North Carolina Agricultural and Technical State University 2006 — 2008
High School, Biology, General
Anne Hohensee's APAC Customer Services Experience October 2007 - March 2010
Job Global Customer Service Kimberly Clark at Schneider National
Industry Transportation/Trucking/Railroad
Experience
Schneider National November 2012 - Present
NPS Insurance & Retirement Solutions, llc October 2010 - September 2012
APAC Customer Services October 2007 - March 2010
Skills
Interpersonal..., Microsoft Office, Microsoft Word, Microsoft Excel, Oracle Applications, Seibel, PowerPoint, Project Management, Proofreading, Editing, Property & Casualty..., Contract Negotiation
Education
Northeast Wisconsin Technical College 2013 — 2015
Current, Business Administration, Management and Operations
Green Bay East High School 1998 — 2002
High School Diploma
Schneider National November 2012 - Present
NPS Insurance & Retirement Solutions, llc October 2010 - September 2012
APAC Customer Services October 2007 - March 2010
Skills
Interpersonal..., Microsoft Office, Microsoft Word, Microsoft Excel, Oracle Applications, Seibel, PowerPoint, Project Management, Proofreading, Editing, Property & Casualty..., Contract Negotiation
Education
Northeast Wisconsin Technical College 2013 — 2015
Current, Business Administration, Management and Operations
Green Bay East High School 1998 — 2002
High School Diploma
Hemali Modi's APAC Customer Services Experience August 2000 - February 2006
Job Accounting Manager at BNP Media
Industry Publishing
Experience
BNP Media September 2007 - Present
Ascend Media February 2006 - August 2007
APAC Customer Services August 2000 - February 2006
Superior Bank FSB April 1999 - August 2000
Skills
Accounting, Finance, Budgets, Financial Reporting, Forecasting, Account Management, Advertising, Email Marketing, Marketing Communications, Marketing Strategy, Social Media, Social Media Marketing
Education
Northeastern Illinois University 1993 — 1998
Bachelor of Science (BS), Accounting & Computer Science
BNP Media September 2007 - Present
Ascend Media February 2006 - August 2007
APAC Customer Services August 2000 - February 2006
Superior Bank FSB April 1999 - August 2000
Skills
Accounting, Finance, Budgets, Financial Reporting, Forecasting, Account Management, Advertising, Email Marketing, Marketing Communications, Marketing Strategy, Social Media, Social Media Marketing
Education
Northeastern Illinois University 1993 — 1998
Bachelor of Science (BS), Accounting & Computer Science
Carol Stith's APAC Customer Services Experience October 1997 - September 2000
Job Financial Services Professional
Industry Financial Services
Experience
Portfolio Recovery Associates, Inc. December 2006 - April 2014
NCO Financial Systems May 2001 - March 2006
APAC Customer Services October 1997 - September 2000
Skills
Typing, Data Entry, Microsoft Office, Switchboard Operator, Front Office, Customer Service, Collections, Negotiation, Sales, Persuasion, Keen Listener, Accounting, Problem Solving, Oral & Written..., Analytics, Judgment, Enthusiast, Motivation, Organization, Decisiveness, Highly detail oriented, Assertiveness
Education
Norfolk State University 1977 — 1978
Undergraduate, Social Work, 2.8
Hampton High School 1973 — 1977
Diploma, Top 10% of Class
Portfolio Recovery Associates, Inc. December 2006 - April 2014
NCO Financial Systems May 2001 - March 2006
APAC Customer Services October 1997 - September 2000
Skills
Typing, Data Entry, Microsoft Office, Switchboard Operator, Front Office, Customer Service, Collections, Negotiation, Sales, Persuasion, Keen Listener, Accounting, Problem Solving, Oral & Written..., Analytics, Judgment, Enthusiast, Motivation, Organization, Decisiveness, Highly detail oriented, Assertiveness
Education
Norfolk State University 1977 — 1978
Undergraduate, Social Work, 2.8
Hampton High School 1973 — 1977
Diploma, Top 10% of Class
Darren Freeman's APAC Customer Services Experience October 2014 - Present
Job Business Owner at Polar Clothing Brand
Industry Consumer Services
Experience
APAC Customer Services October 2014 - Present
Polar Clothing Brand July 2011 - July 2015
Bojangles' Restaurants, Inc. September 2012 - January 2015
Best Western Hotels April 2014 - August 2014
The Wendy's Company March 2009 - September 2012
Education
North Carolina Agricultural and Technical State University 2010 — 2014
Bachelor's degree, Biology, General
Bertie High School 2006 — 2010
Diploma, Biology/Biological Sciences, General
APAC Customer Services October 2014 - Present
Polar Clothing Brand July 2011 - July 2015
Bojangles' Restaurants, Inc. September 2012 - January 2015
Best Western Hotels April 2014 - August 2014
The Wendy's Company March 2009 - September 2012
Education
North Carolina Agricultural and Technical State University 2010 — 2014
Bachelor's degree, Biology, General
Bertie High School 2006 — 2010
Diploma, Biology/Biological Sciences, General
Nicholas Galbraith's APAC Customer Services Experience March 2009 - March 2010
Job Student at Northeast Wisconsin Technical College
Industry Mechanical or Industrial Engineering
Experience
United States Army Reserve March 2005 - December 2013
APAC Customer Services March 2009 - March 2010
Education
Northeast Wisconsin Technical College 2012 — 2014
Associate's Degree, Electromechanical Technology/Electromechanical Engineering Technology, pending
Northeast Wisconsin Technical College 2012 — 2014
Associate's Degree, Automation Engineer Technology/Technician, pending
United States Army Reserve March 2005 - December 2013
APAC Customer Services March 2009 - March 2010
Education
Northeast Wisconsin Technical College 2012 — 2014
Associate's Degree, Electromechanical Technology/Electromechanical Engineering Technology, pending
Northeast Wisconsin Technical College 2012 — 2014
Associate's Degree, Automation Engineer Technology/Technician, pending
Young Phan's APAC Customer Services Experience January 1998 - March 1999
Job Sr Network Convergence Specialist at Dell
Industry Information Technology and Services
Experience
Dell Sr Network Convergence SpecialistDellSeptember 2003 - Present
Alamo Rent A Car March 1999 - September 2003
APAC Customer Services January 1998 - March 1999
PRC, LLC October 1997 - October 1998
APAC Customer Services November 1996 - October 1997
Comdata December 1991 - November 1996
Cash Control Corporation March 1983 - June 1991
Skills
Avaya IP Telephony, Avaya Communication..., Call Centers, Cisco Call Manager, AVAYA IP Office, Linux
Education
Newberry College 1980 — 1983
Bachelor's Degree, Mathematics and Computer Science, Summa Cum Laude
Dell Sr Network Convergence SpecialistDellSeptember 2003 - Present
Alamo Rent A Car March 1999 - September 2003
APAC Customer Services January 1998 - March 1999
PRC, LLC October 1997 - October 1998
APAC Customer Services November 1996 - October 1997
Comdata December 1991 - November 1996
Cash Control Corporation March 1983 - June 1991
Skills
Avaya IP Telephony, Avaya Communication..., Call Centers, Cisco Call Manager, AVAYA IP Office, Linux
Education
Newberry College 1980 — 1983
Bachelor's Degree, Mathematics and Computer Science, Summa Cum Laude
Sean Brunson's APAC Customer Services Experience November 2011 - Present
Job Digital Team Lead at APAC Customer Services
Industry Outsourcing/Offshoring
Experience
APAC Customer Services November 2011 - Present
APAC Customer Services November 2010 - Present
Liberty Hardware January 2009 - November 2010
Kentucky Fried Chicken September 2006 - January 2009
Education
North Carolina Agricultural and Technical State University 2012 — 2016
Computer Science
North Carolina Agricultural and Technical University 2012 — 2016
Computer Science
APAC Customer Services November 2011 - Present
APAC Customer Services November 2010 - Present
Liberty Hardware January 2009 - November 2010
Kentucky Fried Chicken September 2006 - January 2009
Education
North Carolina Agricultural and Technical State University 2012 — 2016
Computer Science
North Carolina Agricultural and Technical University 2012 — 2016
Computer Science
Williams Lea
StarTek
StarTek Inc
hiSoft Technology International Limited
Star Tek
Aon Hewitt Consulting
AON Hewitt Associates
Hewitt Associates, INC