APAC Customer Services
Industry: Outsourcing company
DescriptionHeadquarters: Bannockburn, Illinois, United States CEO: Kevin T. Keleghan (13 Sep 2010–) Founder: Theodore G Schwartz Founded: 1973 Parent organization: NCO Group Subsidiary: jurisdiction of organization
APAC Customer Services List of Employees There's an exhaustive list of past and present employees! Get comprehensive information on the number of employees at APAC Customer Services. You can filter them based on skills, years of employment, job, education, department, and prior employment.
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1,809 APAC Customer Services employees in database. Find out everything there's to know about APAC Customer Services employees. We offer you a great deal of unbiased information from the internal database, personal records, and many other details that might be of interest to you.
APAC Customer Services Employees
Employee
Years
Job
Industry
Jaycob Martin Jaycob Martin's APAC Customer Services Experience October 2014 - Present
Job Pharmacy Technician at Expert Global Solutions
Industry Retail
Experience
Expert Global Solutions August 2015 - Present
Expert Global Solutions March 2015 - Present
APAC Customer Services October 2014 - Present
Cub Foods June 1998 - October 2014
Skills
Retail, Customer Service, Customer Satisfaction, Cashiering, Microsoft Office, Data Entry, Merchandising, Teamwork, Time Management, Retail Sales, Leadership, Training, PowerPoint
Education
Dakota County Technical College 2009 — 2011
Web Page, Digital/Multimedia and Information Resources Design
Expert Global Solutions August 2015 - Present
Expert Global Solutions March 2015 - Present
APAC Customer Services October 2014 - Present
Cub Foods June 1998 - October 2014
Skills
Retail, Customer Service, Customer Satisfaction, Cashiering, Microsoft Office, Data Entry, Merchandising, Teamwork, Time Management, Retail Sales, Leadership, Training, PowerPoint
Education
Dakota County Technical College 2009 — 2011
Web Page, Digital/Multimedia and Information Resources Design
Tassy Crewse Tassy Crewse's APAC Customer Services Experience February 2000 - August 2004
Job Freelance writer
Industry Writing and Editing
Experience
Self-employed March 2013 - Present
APAC Customer Services February 2000 - August 2004
Skills
Copy Editing, Blogging, Proofreading, Editing, Creative Writing, Web Content, Freelance Writing, Storytelling, Literature, Writing
Education
Cochise College 1996 — 1998
None, None
None
Self-employed March 2013 - Present
APAC Customer Services February 2000 - August 2004
Skills
Copy Editing, Blogging, Proofreading, Editing, Creative Writing, Web Content, Freelance Writing, Storytelling, Literature, Writing
Education
Cochise College 1996 — 1998
None, None
None
Nora Tims Nora Tims's APAC Customer Services Experience October 2012 - July 2014
Job at
Industry Alternative Dispute Resolution
Experience
Dish Network August 2014 - Present
APAC Customer Services October 2012 - July 2014
Education
Colorado State University
Computer Software Engineering
Dish Network August 2014 - Present
APAC Customer Services October 2012 - July 2014
Education
Colorado State University
Computer Software Engineering
Kelsey Evavold, MBA Kelsey Evavold, MBA's APAC Customer Services Experience January 2011 - June 2011
Job Talent Acquisition Manager at TMI Hospitality
Industry Hospitality
Experience
TMI Hospitality July 2015 - Present
TMI Hospitality January 2015 - July 2015
TMI Hospitality September 2012 - January 2015
Thrivent Financial for Lutherans June 2011 - September 2012
APAC Customer Services January 2011 - June 2011
US Bank August 2010 - January 2011
Fargo-Moorhead RedHawks Baseball December 2009 - April 2010
Scheels May 2009 - August 2009
Knudson LP May 2008 - July 2008
Skills
Recruiting, Management, Interviews, Sourcing, Time Management, Recruitment Advertising, College Recruiting, Microsoft Office, Career Development, Public Relations, Performance Management, Public Speaking, Cold Calling, Account Management, Social Media, Corporate Recruiting, Hiring, Marketing, Career Counseling, Social Recruiting, Screening Resumes, Leadership, Human Resources, Employee Relations, Talent Management, Financial Recruiting, LinkedIn Recruiter, New Hire Orientations, Building Relationships, Staffing Services, Employee Benefits, Employee Training, Onboarding, Applicant Tracking..., Training, Organizational..., Coaching, Teamwork, Leadership Development, Budgets, Internet Recruiting, Resume Writing, Talent Acquisition, Social Networking, Temporary Placement, LinkedIn, Team Building, Interviewing, Candidate Screening
Education
University of Mary 2013 — 2014
Master of Business Administration (MBA)
Concordia College 2006 — 2009
Bachelor of Arts, Communication Public Relations
Fergus Falls High School 2003 — 2006
TMI Hospitality July 2015 - Present
TMI Hospitality January 2015 - July 2015
TMI Hospitality September 2012 - January 2015
Thrivent Financial for Lutherans June 2011 - September 2012
APAC Customer Services January 2011 - June 2011
US Bank August 2010 - January 2011
Fargo-Moorhead RedHawks Baseball December 2009 - April 2010
Scheels May 2009 - August 2009
Knudson LP May 2008 - July 2008
Skills
Recruiting, Management, Interviews, Sourcing, Time Management, Recruitment Advertising, College Recruiting, Microsoft Office, Career Development, Public Relations, Performance Management, Public Speaking, Cold Calling, Account Management, Social Media, Corporate Recruiting, Hiring, Marketing, Career Counseling, Social Recruiting, Screening Resumes, Leadership, Human Resources, Employee Relations, Talent Management, Financial Recruiting, LinkedIn Recruiter, New Hire Orientations, Building Relationships, Staffing Services, Employee Benefits, Employee Training, Onboarding, Applicant Tracking..., Training, Organizational..., Coaching, Teamwork, Leadership Development, Budgets, Internet Recruiting, Resume Writing, Talent Acquisition, Social Networking, Temporary Placement, LinkedIn, Team Building, Interviewing, Candidate Screening
Education
University of Mary 2013 — 2014
Master of Business Administration (MBA)
Concordia College 2006 — 2009
Bachelor of Arts, Communication Public Relations
Fergus Falls High School 2003 — 2006
Robert Tellez Robert Tellez's APAC Customer Services Experience January 2012 - April 2012
Job Field Service Product Quality Manager at Chamberlain Group, Inc.
Industry Information Technology and Services
Experience
Chamberlain Group, Inc. March 2015 - Present
InfoVisionHQ November 2014 - February 2015
CPS-Corp November 2013 - August 2014
CPS-Corp April 2012 - April 2013
APAC Customer Services January 2012 - April 2012
Sierra Vista Regional Health Center August 2007 - July 2009
Lockheed Martin April 1999 - January 2004
Skills
Troubleshooting, Java, Windows, C, HTML, Linux, SQL, Microsoft SQL Server, Engineering, JavaScript, Software Development, XML, Microsoft Office, Systems Engineering, Testing
Education
Western International University 2010 — 2015
Bachelor's degree, Informatics, 2.8
Cochise College 2006 — 2015
Associate of Arts and Sciences (AAS), Network information Security, 2.5
Total Technical Institue 1987 — 1988
Vocational, Computer Hardware Technology/Technician, 3.0
Chamberlain Group, Inc. March 2015 - Present
InfoVisionHQ November 2014 - February 2015
CPS-Corp November 2013 - August 2014
CPS-Corp April 2012 - April 2013
APAC Customer Services January 2012 - April 2012
Sierra Vista Regional Health Center August 2007 - July 2009
Lockheed Martin April 1999 - January 2004
Skills
Troubleshooting, Java, Windows, C, HTML, Linux, SQL, Microsoft SQL Server, Engineering, JavaScript, Software Development, XML, Microsoft Office, Systems Engineering, Testing
Education
Western International University 2010 — 2015
Bachelor's degree, Informatics, 2.8
Cochise College 2006 — 2015
Associate of Arts and Sciences (AAS), Network information Security, 2.5
Total Technical Institue 1987 — 1988
Vocational, Computer Hardware Technology/Technician, 3.0
Jake Hancock Jake Hancock's APAC Customer Services Experience March 2014 - May 2015
Job Director of Business Development at Razor Consulting Solutions
Industry Computer Software
Experience
Razor Consulting Solutions May 2015 - Present
APAC Customer Services March 2014 - May 2015
Microsoft January 2014 - March 2014
APAC Customer Services November 2004 - January 2014
UPSTREAM, LLC July 1999 - November 2004
AMERICAN CHAMBER OF COMMERCE – Mexico City, Mexico January 1997 - June 1997
NORTHERN INN HOTEL AND CONVENTION CENTER July 1992 - July 1996
Skills
Active Member of the..., Management, Business Intelligence, Leadership, Account Management, Customer Service, Salesforce.com, CRM, Solution Selling, Lead Generation, SaaS, Cloud Computing, Sales Operations, Program Management, Microsoft CRM, SharePoint, Partner Management, Training, Microsoft Dynamics, Sales Management, Process Improvement, Sales, New Business Development, Vendor Management, Call Centers, Leadership Development, Project Planning, Enterprise Software, Business Development, Analysis, Team Leadership, Direct Sales, Budgets, Team Building, Project Management, Customer Satisfaction, Strategic Leadership
Education
Concordia College 1994 — 1998
International Business, Business and Spanish, 3.29
Razor Consulting Solutions May 2015 - Present
APAC Customer Services March 2014 - May 2015
Microsoft January 2014 - March 2014
APAC Customer Services November 2004 - January 2014
UPSTREAM, LLC July 1999 - November 2004
AMERICAN CHAMBER OF COMMERCE – Mexico City, Mexico January 1997 - June 1997
NORTHERN INN HOTEL AND CONVENTION CENTER July 1992 - July 1996
Skills
Active Member of the..., Management, Business Intelligence, Leadership, Account Management, Customer Service, Salesforce.com, CRM, Solution Selling, Lead Generation, SaaS, Cloud Computing, Sales Operations, Program Management, Microsoft CRM, SharePoint, Partner Management, Training, Microsoft Dynamics, Sales Management, Process Improvement, Sales, New Business Development, Vendor Management, Call Centers, Leadership Development, Project Planning, Enterprise Software, Business Development, Analysis, Team Leadership, Direct Sales, Budgets, Team Building, Project Management, Customer Satisfaction, Strategic Leadership
Education
Concordia College 1994 — 1998
International Business, Business and Spanish, 3.29
Randy Elenberger Randy Elenberger's APAC Customer Services Experience March 2014 - July 2014
Job Assistant Football Coach: Running Backs,Tight Ends and Full Backs Coach, Video Coordinator at University of Jamestown
Industry Sports
Experience
University of Jamestown June 2014 - Present
APAC Customer Services March 2014 - July 2014
Bernies Wines and Liquors October 2013 - July 2014
M State Fergus Falls July 2013 - June 2014
Valley City State University July 2012 - May 2013
Fargo Public Schools: Davies High School January 2010 - June 2012
North Dakota State University May 2011 - August 2011
CVS Caremark Corporation January 2011 - August 2011
Skills
Coaching, Leadership, Time Management, Sports, Athletics, Recruiting, Higher Education, Team Leadership, College Football, Football, Great Motivator, Communication Skills, Customer Service, Management, Problem Solving, Microsoft Office, Highly motivated..., Inventory Management, Process Improvement, Data Entry, Supervisory Skills, Culinary Skills, Culinary Management, Construction Management, Drywall, Schedule Control
Education
North Dakota State University 2012 — 2013
Master of Science (MS), Leadership in Physical Education and Sport
North Dakota State University 2009 — 2011
Bachelor of Science (BS), Sport and Recreation Management
Concordia College 1998 — 1999
Milnor Public School 1994 — 1998
High School Diploma
University of Jamestown June 2014 - Present
APAC Customer Services March 2014 - July 2014
Bernies Wines and Liquors October 2013 - July 2014
M State Fergus Falls July 2013 - June 2014
Valley City State University July 2012 - May 2013
Fargo Public Schools: Davies High School January 2010 - June 2012
North Dakota State University May 2011 - August 2011
CVS Caremark Corporation January 2011 - August 2011
Skills
Coaching, Leadership, Time Management, Sports, Athletics, Recruiting, Higher Education, Team Leadership, College Football, Football, Great Motivator, Communication Skills, Customer Service, Management, Problem Solving, Microsoft Office, Highly motivated..., Inventory Management, Process Improvement, Data Entry, Supervisory Skills, Culinary Skills, Culinary Management, Construction Management, Drywall, Schedule Control
Education
North Dakota State University 2012 — 2013
Master of Science (MS), Leadership in Physical Education and Sport
North Dakota State University 2009 — 2011
Bachelor of Science (BS), Sport and Recreation Management
Concordia College 1998 — 1999
Milnor Public School 1994 — 1998
High School Diploma
Michelle Platt Michelle Platt's APAC Customer Services Experience June 1993 - April 1997
Job IT Program Manager
Industry Telecommunications
Experience
TEKsystems June 2009 - Present
3 Sisters Celebration Farm October 2007 - Present
ACT March 2013 - August 2014
Michelle Platt Consulting, Inc. April 1998 - March 2013
US Cellular March 1999 - June 2000
ConAgra Foods October 1997 - April 1998
APAC Customer Services June 1993 - April 1997
Kraft Foods December 1990 - April 1993
Wisconsin Milk Marketing Board December 1986 - December 1990
Creswell, Fultz, Munsell and Zirbel 1981 - 1986
Skills
Business Analysis, Process Improvement, Business Intelligence, Project Portfolio..., SDLC, Project Management, Software Project..., Program Management, New Business Development, Business Development, Call Center Development, Call Center..., Market Research, Competitive Intelligence, Strategic Planning, Agile Project Management, MS Project, Primavera P6, World Class Customer..., Customer Service..., Operations Management, Product Development, Management, Leadership, Start-ups, Team Leadership, Requirements Gathering, Marketing, Budgets, Training, Telecommunications, Business Process, Consulting, Vendor Management
Education
Cornell College
BSS, Economics and Business
Lake Forest Graduate School of Management
MBA coursework
University of Iowa - Henry B. Tippie College of Business
MBA coursework
University of Wisconsin-Madison - School of Business
Masters in Journalism coursework
TEKsystems June 2009 - Present
3 Sisters Celebration Farm October 2007 - Present
ACT March 2013 - August 2014
Michelle Platt Consulting, Inc. April 1998 - March 2013
US Cellular March 1999 - June 2000
ConAgra Foods October 1997 - April 1998
APAC Customer Services June 1993 - April 1997
Kraft Foods December 1990 - April 1993
Wisconsin Milk Marketing Board December 1986 - December 1990
Creswell, Fultz, Munsell and Zirbel 1981 - 1986
Skills
Business Analysis, Process Improvement, Business Intelligence, Project Portfolio..., SDLC, Project Management, Software Project..., Program Management, New Business Development, Business Development, Call Center Development, Call Center..., Market Research, Competitive Intelligence, Strategic Planning, Agile Project Management, MS Project, Primavera P6, World Class Customer..., Customer Service..., Operations Management, Product Development, Management, Leadership, Start-ups, Team Leadership, Requirements Gathering, Marketing, Budgets, Training, Telecommunications, Business Process, Consulting, Vendor Management
Education
Cornell College
BSS, Economics and Business
Lake Forest Graduate School of Management
MBA coursework
University of Iowa - Henry B. Tippie College of Business
MBA coursework
University of Wisconsin-Madison - School of Business
Masters in Journalism coursework
Charlita Young Charlita Young's APAC Customer Services Experience December 2014 - Present
Job Customer Service Representative
Industry Hospital & Health Care
Experience
APAC Customer Services December 2014 - Present
Self Employed February 2013 - Present
CSL Plasma May 2013 - June 2014
LVH Las Vegas Hotel & Casino 2011 - 2012
Skills
Hotels, Resorts, Hospitality, Hospitality Industry, Hospitality Management, Pre-opening, Hotel Management, Food & Beverage, Restaurants, Catering, Menu Development, Casino, Bartending, Customer Service, Gaming Industry, Event Planning, VIP, Casino Gaming, Microsoft Office, Customer Satisfaction, Cooking, Hiring, Supervisory Skills, Compassion
Education
Community College of Southern Nevada 2000 — 2001
Nursing Assistant/Aide and Patient Care Assistant/Aide
Cimmarron Memorial 1995 — 1999
APAC Customer Services December 2014 - Present
Self Employed February 2013 - Present
CSL Plasma May 2013 - June 2014
LVH Las Vegas Hotel & Casino 2011 - 2012
Skills
Hotels, Resorts, Hospitality, Hospitality Industry, Hospitality Management, Pre-opening, Hotel Management, Food & Beverage, Restaurants, Catering, Menu Development, Casino, Bartending, Customer Service, Gaming Industry, Event Planning, VIP, Casino Gaming, Microsoft Office, Customer Satisfaction, Cooking, Hiring, Supervisory Skills, Compassion
Education
Community College of Southern Nevada 2000 — 2001
Nursing Assistant/Aide and Patient Care Assistant/Aide
Cimmarron Memorial 1995 — 1999
Anna Grimm Anna Grimm's APAC Customer Services Experience January 2014 - Present
Job Microsoft EDU Mobility Specialist at APAC Customer Services
Industry Outsourcing/Offshoring
Experience
APAC Customer Services January 2014 - Present
HotSpring Spas & Pool Tables 2 April 2013 - December 2013
Skills
Customer Service, Microsoft Excel, Event Planning, Event Management, Public Speaking, Sales, PowerPoint, Leadership, Microsoft Word, Training, Team Leadership, Management, Customer Satisfaction, Social Media Marketing
Education
Concordia College 2006 — 2010
Bachelor of Arts (B.A.), Business Administration and Management, General
APAC Customer Services January 2014 - Present
HotSpring Spas & Pool Tables 2 April 2013 - December 2013
Skills
Customer Service, Microsoft Excel, Event Planning, Event Management, Public Speaking, Sales, PowerPoint, Leadership, Microsoft Word, Training, Team Leadership, Management, Customer Satisfaction, Social Media Marketing
Education
Concordia College 2006 — 2010
Bachelor of Arts (B.A.), Business Administration and Management, General
Maria Fernanda Cordova Aguilar Maria Fernanda Cordova Aguilar's APAC Customer Services Experience September 2014 - Present
Job Customer Service Specialist at APAC Customer Services
Industry Hospitality
Experience
APAC Customer Services September 2014 - Present
Alaska Airlines April 2014 - September 2014
The New Tropicana Las Vegas September 2013 - April 2014
The New Tropicana Las Vegas May 2012 - September 2013
Macy's January 2012 - July 2012
Skills
Customer Service, Cashiering, Front Office, Stock Management, Employee Training, Stock Control, Stocking, Fax Server, Sales, Sales Operations, New Store Openings, Hospitality Management, Hospitality
Education
College of Southern Nevada 2012 — 2014
Associate of Science (AS), Tourism and Travel Services Management
College of Southern Nevada High School 2008 — 2010
High School Diploma
APAC Customer Services September 2014 - Present
Alaska Airlines April 2014 - September 2014
The New Tropicana Las Vegas September 2013 - April 2014
The New Tropicana Las Vegas May 2012 - September 2013
Macy's January 2012 - July 2012
Skills
Customer Service, Cashiering, Front Office, Stock Management, Employee Training, Stock Control, Stocking, Fax Server, Sales, Sales Operations, New Store Openings, Hospitality Management, Hospitality
Education
College of Southern Nevada 2012 — 2014
Associate of Science (AS), Tourism and Travel Services Management
College of Southern Nevada High School 2008 — 2010
High School Diploma
Heidi Schwartz-Schoeffer's APAC Customer Services Experience June 1973 - December 1987
Job Owner/CoFounder at Expack Seafood, Inc.
Industry Public Relations and Communications
Experience
Expack Seafood, Inc. December 1987 - Present
Expack Seafood,inc. September 1987 - Present
APAC Customer Services June 1973 - December 1987
Skills
Press Releases, Newsletters, Public Relations, Management, Project Management, Marketing, Marketing Communications, Strategic Planning, Business Strategy, Product Development, Product Management, Product Marketing, Design logos, Event Planning, Team Leadership, Brochure Production, Company Presentations, Lead Generation, Public Speaking, Community Outreach, Social Networking, Creative Direction, Strategic Communications, Account Management, Entrepreneurship, Marketing Strategy, Market Research, Facebook, Twitter, YouTube, Corporate Blogging, Telemarketing, Direct Mail Campaigns, Development &..., Corporate Branding, Forecasting, Cash Flow Forecasting, Leadership Development, Situational Leadership, Beauty Industry, Budget Monitoring, Budget Forecasts, Monitoring Goals and..., Advertising, Microsoft Excel, Research, Microsoft Office, Sales, Customer Service, New Business Development
Education
DePaul University
Marketing / Management
Stephen Tyng Mather High school
Expack Seafood, Inc. December 1987 - Present
Expack Seafood,inc. September 1987 - Present
APAC Customer Services June 1973 - December 1987
Skills
Press Releases, Newsletters, Public Relations, Management, Project Management, Marketing, Marketing Communications, Strategic Planning, Business Strategy, Product Development, Product Management, Product Marketing, Design logos, Event Planning, Team Leadership, Brochure Production, Company Presentations, Lead Generation, Public Speaking, Community Outreach, Social Networking, Creative Direction, Strategic Communications, Account Management, Entrepreneurship, Marketing Strategy, Market Research, Facebook, Twitter, YouTube, Corporate Blogging, Telemarketing, Direct Mail Campaigns, Development &..., Corporate Branding, Forecasting, Cash Flow Forecasting, Leadership Development, Situational Leadership, Beauty Industry, Budget Monitoring, Budget Forecasts, Monitoring Goals and..., Advertising, Microsoft Excel, Research, Microsoft Office, Sales, Customer Service, New Business Development
Education
DePaul University
Marketing / Management
Stephen Tyng Mather High school
April Edwards April Edwards's APAC Customer Services Experience August 2014 - November 2014
Job Session Support Coordinator at 2U
Industry Information Technology and Services
Experience
LiveOps January 2010 - Present
ACD Direct October 2011 - Present
2U December 2014 - Present
APAC Customer Services August 2014 - November 2014
Expert Planet March 2011 - May 2014
Higher One December 2012 - June 2013
Dish Network December 2007 - August 2008
Nautilus April 2001 - September 2006
Skills
Training, Customer Service, Call Centers, Microsoft Excel, Troubleshooting, Customer Satisfaction, Microsoft Office, Microsoft Word, Outlook, Process Scheduler, Data Entry, Microsoft PowerPoint, Accounts Payable, Revit, AutoCAD, Autodesk Inventor, Insurance, Invoicing
Education
Colorado State University 2013 — 2014
Bachelor of Science (B.S.), Information Technology
New River Community College 2007 — 2009
Associate of Science (A.S.), Computer Aided Drafting and Design
New River Community College 1999 — 2000
Certificate, Accounting
LiveOps January 2010 - Present
ACD Direct October 2011 - Present
2U December 2014 - Present
APAC Customer Services August 2014 - November 2014
Expert Planet March 2011 - May 2014
Higher One December 2012 - June 2013
Dish Network December 2007 - August 2008
Nautilus April 2001 - September 2006
Skills
Training, Customer Service, Call Centers, Microsoft Excel, Troubleshooting, Customer Satisfaction, Microsoft Office, Microsoft Word, Outlook, Process Scheduler, Data Entry, Microsoft PowerPoint, Accounts Payable, Revit, AutoCAD, Autodesk Inventor, Insurance, Invoicing
Education
Colorado State University 2013 — 2014
Bachelor of Science (B.S.), Information Technology
New River Community College 2007 — 2009
Associate of Science (A.S.), Computer Aided Drafting and Design
New River Community College 1999 — 2000
Certificate, Accounting
Jared Dion's APAC Customer Services Experience May 2012 - October 2013
Job Software Portfolio Manager at SoftwareONE
Industry Information Technology and Services
Experience
SoftwareONE July 2015 - Present
CDW October 2013 - June 2015
APAC Customer Services May 2012 - October 2013
North Dakota Air National Guard 2011 - March 2013
North Dakota Air National Guard 2000 - 2008
Skills
Operational Risk..., System Monitoring, Compliance, Vulnerability Assessment, Networking, Information Assurance, Organizational..., Security, Computer Security, Leadership, Cross-functional Team..., Information Security, Leadership Development, Policy, Security Clearance, Program Management, Sales, Software Licensing, Regulatory Compliance, Network, System, &..., Vulnerability..., Authentication & Access..., Organizational..., Team Leadership, Management, Analysis, Account Management, Cloud Computing, DoD, Information Technology, Solution Selling, Troubleshooting, Training, Customer Service, SaaS, Enterprise Software, Sales Process, Professional Services, Virtualization, Direct Sales
Education
University of Mary 2010 — 2012
M.S., Strategic Leadership
Community College of the Air Force 2011 — 2011
Associate of Arts and Sciences (AAS), Management Information Systems, General
North Dakota State University
B.A., Economics
Community College of the Air Force
Associate of Arts and Sciences (A.A.S.), Criminal Justice/Law Enforcement Administration
Community College of the Air Force
Associate of Arts and Sciences (AAS), Logistics Management
SoftwareONE July 2015 - Present
CDW October 2013 - June 2015
APAC Customer Services May 2012 - October 2013
North Dakota Air National Guard 2011 - March 2013
North Dakota Air National Guard 2000 - 2008
Skills
Operational Risk..., System Monitoring, Compliance, Vulnerability Assessment, Networking, Information Assurance, Organizational..., Security, Computer Security, Leadership, Cross-functional Team..., Information Security, Leadership Development, Policy, Security Clearance, Program Management, Sales, Software Licensing, Regulatory Compliance, Network, System, &..., Vulnerability..., Authentication & Access..., Organizational..., Team Leadership, Management, Analysis, Account Management, Cloud Computing, DoD, Information Technology, Solution Selling, Troubleshooting, Training, Customer Service, SaaS, Enterprise Software, Sales Process, Professional Services, Virtualization, Direct Sales
Education
University of Mary 2010 — 2012
M.S., Strategic Leadership
Community College of the Air Force 2011 — 2011
Associate of Arts and Sciences (AAS), Management Information Systems, General
North Dakota State University
B.A., Economics
Community College of the Air Force
Associate of Arts and Sciences (A.A.S.), Criminal Justice/Law Enforcement Administration
Community College of the Air Force
Associate of Arts and Sciences (AAS), Logistics Management
Crystal Simpson Crystal Simpson's APAC Customer Services Experience August 2014 - October 2014
Job Business Owner at Lou Cherie' Personal Catering and Baking Services
Industry Food & Beverages
Experience
Cheddar's Casual Cafe January 2015 - Present
Lou Cherie' Personal Catering and Baking Services October 2005 - Present
Self Employeed June 2004 - Present
Care with Compassion June 2004 - Present
CARE WITH COMPASSION-SELF OWNED COMPANY June 2004 - Present
APAC Customer Services August 2014 - October 2014
Avon Independent Sales Rep-Crystal Simpson,Houston,TX April 2013 - December 2013
Interim HealthCare 2012 - 2012
Skills
Hospitals, Nursing, Private Duty, Healthcare Management, Healthcare, Leadership, Self-driven, Highly motivated..., Relationship-builder..., Interpersonal..., Fun Loving, Compassion, People-oriented, Caring, Business Understanding, Creative Problem Solving, Mental Health, Autism, Alzheimer's Care, Alzheimer's disease, Trach Care, Activities of Daily..., Medication..., Care Plans, Software Documentation, Training, Customer Retention, Access, Medical Terminology, Time Management, Customer Service, Team Building, Sales, Public Speaking, Management, Process Improvement, Social Networking
Education
Concorde Career College-Memphis 2004 — 2005
Certification, Nursing Assistant/Aide and Patient Care Assistant/Aide
CENTRAL HIGH MEMPHIS,TN
Cheddar's Casual Cafe January 2015 - Present
Lou Cherie' Personal Catering and Baking Services October 2005 - Present
Self Employeed June 2004 - Present
Care with Compassion June 2004 - Present
CARE WITH COMPASSION-SELF OWNED COMPANY June 2004 - Present
APAC Customer Services August 2014 - October 2014
Avon Independent Sales Rep-Crystal Simpson,Houston,TX April 2013 - December 2013
Interim HealthCare 2012 - 2012
Skills
Hospitals, Nursing, Private Duty, Healthcare Management, Healthcare, Leadership, Self-driven, Highly motivated..., Relationship-builder..., Interpersonal..., Fun Loving, Compassion, People-oriented, Caring, Business Understanding, Creative Problem Solving, Mental Health, Autism, Alzheimer's Care, Alzheimer's disease, Trach Care, Activities of Daily..., Medication..., Care Plans, Software Documentation, Training, Customer Retention, Access, Medical Terminology, Time Management, Customer Service, Team Building, Sales, Public Speaking, Management, Process Improvement, Social Networking
Education
Concorde Career College-Memphis 2004 — 2005
Certification, Nursing Assistant/Aide and Patient Care Assistant/Aide
CENTRAL HIGH MEMPHIS,TN
Brittany Ruhr's APAC Customer Services Experience 2012 - 2013
Job Digital Sales Executive at The Denver Post
Industry Marketing and Advertising
Experience
The Denver Post May 2015 - Present
Forum Communications February 2014 - May 2015
APAC Customer Services 2012 - 2013
APAC Customer Services 2012 - 2012
Skills
Sales, Customer Service, Business Development, Account Management, Lead Generation, Leadership, Social Networking, Management, Teamwork, Program Management, Team Building, Customer Satisfaction, Marketing, Sales Management, Social Media, Advertising, Microsoft Office, Coaching, Team Leadership, PowerPoint, Public Speaking, Training, CRM, Microsoft Excel, Healthcare, Communication
Education
Concordia College 2007 — 2011
Bachelor of Arts, Print Journalism, Psychology
National University of Ireland, Galway 2010 — 2010
Psychology
JHS
The Denver Post May 2015 - Present
Forum Communications February 2014 - May 2015
APAC Customer Services 2012 - 2013
APAC Customer Services 2012 - 2012
Skills
Sales, Customer Service, Business Development, Account Management, Lead Generation, Leadership, Social Networking, Management, Teamwork, Program Management, Team Building, Customer Satisfaction, Marketing, Sales Management, Social Media, Advertising, Microsoft Office, Coaching, Team Leadership, PowerPoint, Public Speaking, Training, CRM, Microsoft Excel, Healthcare, Communication
Education
Concordia College 2007 — 2011
Bachelor of Arts, Print Journalism, Psychology
National University of Ireland, Galway 2010 — 2010
Psychology
JHS
Rachel Schreiber's APAC Customer Services Experience 1999 - 2003
Job Healthcare Marketing Strategy & Communications
Industry Hospital & Health Care
Experience
Healthcare Marketing Consulting June 2015 - Present
Best Doctors March 2014 - May 2015
Inovalon May 2010 - March 2014
CareGuide February 2009 - January 2010
Alere, Inc. August 2004 - July 2008
ComPsych 2003 - 2004
APAC Customer Services 1999 - 2003
Skills
Marketing Communications, Product Marketing, Strategy, Marketing, Competitive Analysis, Product Launch, Healthcare Industry, Product Development, Project Management, Social Media Marketing, Marketing Strategy, Sales Operations, Business Development, Healthcare, Content Management, Managed Care, Messaging, Lead Generation, Process Improvement, Strategic Planning, Integrated Marketing, Cross-functional Team..., conference strategy, advertising strategy, Communications, Brand Management, Email Marketing
Education
Cornell College 1992 — 1996
BA, History and Secondary Education
Healthcare Marketing Consulting June 2015 - Present
Best Doctors March 2014 - May 2015
Inovalon May 2010 - March 2014
CareGuide February 2009 - January 2010
Alere, Inc. August 2004 - July 2008
ComPsych 2003 - 2004
APAC Customer Services 1999 - 2003
Skills
Marketing Communications, Product Marketing, Strategy, Marketing, Competitive Analysis, Product Launch, Healthcare Industry, Product Development, Project Management, Social Media Marketing, Marketing Strategy, Sales Operations, Business Development, Healthcare, Content Management, Managed Care, Messaging, Lead Generation, Process Improvement, Strategic Planning, Integrated Marketing, Cross-functional Team..., conference strategy, advertising strategy, Communications, Brand Management, Email Marketing
Education
Cornell College 1992 — 1996
BA, History and Secondary Education
Gloria Louis Gloria Louis's APAC Customer Services Experience October 2012 - October 2013
Job Retail Professional
Industry Retail
Experience
APAC Customer Services October 2012 - October 2013
The Results Companies May 2012 - August 2012
HEB August 2006 - April 2011
Winn Dixie Stores November 1994 - August 2005
Rue Chartres Hotel March 1988 - April 1994
Skills
Customer Service, Management, Call Centers, Customer Satisfaction, Telephone Skills, 10 Key, Data Entry, Customer Experience, Customer Retention, Retail, Time Management, Sales
Education
Delgado Community College 1980 — 1982
Word Processing
Booker T. Washington 1976 — 1980
High School, Basic Skills and Developmental/Remedial Education
APAC Customer Services October 2012 - October 2013
The Results Companies May 2012 - August 2012
HEB August 2006 - April 2011
Winn Dixie Stores November 1994 - August 2005
Rue Chartres Hotel March 1988 - April 1994
Skills
Customer Service, Management, Call Centers, Customer Satisfaction, Telephone Skills, 10 Key, Data Entry, Customer Experience, Customer Retention, Retail, Time Management, Sales
Education
Delgado Community College 1980 — 1982
Word Processing
Booker T. Washington 1976 — 1980
High School, Basic Skills and Developmental/Remedial Education
Miranda Valdez's APAC Customer Services Experience May 2009 - August 2010
Job 911 dispatcher at City of Corpus Christi
Industry Government Administration
Experience
City of Corpus Christi November 2010 - Present
APAC Customer Services May 2009 - August 2010
Corpus Christi Town Club December 2007 - June 2009
Skills
Customer Service, Interpersonal Skill, Highly Dedicated, Persistence, Perfectionist, Computer Proficiency
Education
Del Mar College 2012 — 2015
Associate's in Science, Geographic Information System, Sophmore
City of Corpus Christi November 2010 - Present
APAC Customer Services May 2009 - August 2010
Corpus Christi Town Club December 2007 - June 2009
Skills
Customer Service, Interpersonal Skill, Highly Dedicated, Persistence, Perfectionist, Computer Proficiency
Education
Del Mar College 2012 — 2015
Associate's in Science, Geographic Information System, Sophmore
Lacresha Bundy's APAC Customer Services Experience May 2013 - June 2014
Job Dedicated Medical Assistant and Customer Service Representative
Industry Hospital & Health Care
Experience
VXI Global Solutions, LLC February 2015 - Present
Now Urgent Care August 2014 - September 2014
APAC Customer Services May 2013 - June 2014
Iowa Medicaid Enterprise January 2012 - June 2013
1-800-flowers January 2013 - March 2013
Skills
Call Centers, Sales, Customer Service, Home Care, Data Entry, Medical Terminology, Medical Billing, Healthcare, Medical Records, Insurance, Coaching, EKG, Vital Signs, Health Insurance, Wellness, Training, Telephone Skills, Urinalysis, Blood Pressure, Blood Glucose, Drawing Blood, HIPAA
Education
Everest College-Phoenix 2013 — 2014
Medical Assistant Diploma, Health Services/Allied Health/Health Sciences, General, 3.43
Coffeyville Community College 2002 — 2005
VXI Global Solutions, LLC February 2015 - Present
Now Urgent Care August 2014 - September 2014
APAC Customer Services May 2013 - June 2014
Iowa Medicaid Enterprise January 2012 - June 2013
1-800-flowers January 2013 - March 2013
Skills
Call Centers, Sales, Customer Service, Home Care, Data Entry, Medical Terminology, Medical Billing, Healthcare, Medical Records, Insurance, Coaching, EKG, Vital Signs, Health Insurance, Wellness, Training, Telephone Skills, Urinalysis, Blood Pressure, Blood Glucose, Drawing Blood, HIPAA
Education
Everest College-Phoenix 2013 — 2014
Medical Assistant Diploma, Health Services/Allied Health/Health Sciences, General, 3.43
Coffeyville Community College 2002 — 2005
Caleb Friedrich Caleb Friedrich's APAC Customer Services Experience April 2014 - July 2015
Job Provider Enrollment at Noridian Mutual Insurance
Industry Marketing and Advertising
Experience
Noridian Mutual Insurance July 2015 - Present
APAC Customer Services April 2014 - July 2015
Fargo Babe Ruth May 2014 - August 2014
Little Crow Country Club May 2013 - August 2013
4 Seasons Lawn and Beach Service May 2013 - August 2013
Concordia College February 2013 - May 2013
Concordia College September 2009 - May 2013
New London - Spicer Community Education May 2012 - August 2012
Willmar Stingers May 2011 - August 2011
Skills
Teamwork, Time Management, Facebook, Social Media, Coaching, Social Networking, Microsoft Office, Customer Service, PowerPoint, Microsoft Word, Communication, Public Speaking, Sales, Research, Leadership
Education
Concordia College 2009 — 2013
BS, Communication Studies
New London - Spicer High School 1996 — 2009
High School Diploma
Noridian Mutual Insurance July 2015 - Present
APAC Customer Services April 2014 - July 2015
Fargo Babe Ruth May 2014 - August 2014
Little Crow Country Club May 2013 - August 2013
4 Seasons Lawn and Beach Service May 2013 - August 2013
Concordia College February 2013 - May 2013
Concordia College September 2009 - May 2013
New London - Spicer Community Education May 2012 - August 2012
Willmar Stingers May 2011 - August 2011
Skills
Teamwork, Time Management, Facebook, Social Media, Coaching, Social Networking, Microsoft Office, Customer Service, PowerPoint, Microsoft Word, Communication, Public Speaking, Sales, Research, Leadership
Education
Concordia College 2009 — 2013
BS, Communication Studies
New London - Spicer High School 1996 — 2009
High School Diploma
John Allgaier John Allgaier's APAC Customer Services Experience May 2006 - December 2007
Job Sales Team Lead at Best Buy
Industry Retail
Experience
Best Buy October 2014 - Present
Best Buy June 2014 - October 2014
Best Buy July 2012 - June 2014
Transcom November 2009 - September 2010
Aetna October 2008 - October 2009
Paramount Multiservices, LLC January 2008 - July 2008
APAC Customer Services May 2006 - December 2007
APAC Customer Services May 2006 - February 2007
HEB July 2002 - April 2006
Skills
Leadership, Customer Service, Management, Training, Time Management, Sales, Call Centers, Team Leadership, Marketing, Technical Support, Coaching, Teamwork, Microsoft Office, Employee Training, Customer Satisfaction, Strategy, Human Resources, Retail, Call Center, Listening, Rapport-Building, Public Speaking, Meeting Management, Conflict Management, Writing Skills, Training & Development, Data Collection, Analysis, Organizational Skills, Project Management, Decision Making, Computer Skills, Highly Analytical, Point of Sale Systems, Problem Solving, Creative Problem Solving, Collaborative Problem..., Interviews, Sales Management, Program Management, Customer Retention, Customer Experience, Critical Thinking, Supply Chain Management, Pricing & Revenue..., Linear Programming, Integer Programming, Data Science, Management Accounting, Excel Solver
Education
Indiana University—Purdue University Fort Wayne 2014 — 2016
Master of Business Administration (M.B.A.), 4.0
Indiana University-Purdue University at Fort Wayne 2012 — 2013
Bachelor of Science, Marketing and Management, 3.6 GPA
Del Mar College 2001 — 2004
Associates Degree, Business Administration
Best Buy October 2014 - Present
Best Buy June 2014 - October 2014
Best Buy July 2012 - June 2014
Transcom November 2009 - September 2010
Aetna October 2008 - October 2009
Paramount Multiservices, LLC January 2008 - July 2008
APAC Customer Services May 2006 - December 2007
APAC Customer Services May 2006 - February 2007
HEB July 2002 - April 2006
Skills
Leadership, Customer Service, Management, Training, Time Management, Sales, Call Centers, Team Leadership, Marketing, Technical Support, Coaching, Teamwork, Microsoft Office, Employee Training, Customer Satisfaction, Strategy, Human Resources, Retail, Call Center, Listening, Rapport-Building, Public Speaking, Meeting Management, Conflict Management, Writing Skills, Training & Development, Data Collection, Analysis, Organizational Skills, Project Management, Decision Making, Computer Skills, Highly Analytical, Point of Sale Systems, Problem Solving, Creative Problem Solving, Collaborative Problem..., Interviews, Sales Management, Program Management, Customer Retention, Customer Experience, Critical Thinking, Supply Chain Management, Pricing & Revenue..., Linear Programming, Integer Programming, Data Science, Management Accounting, Excel Solver
Education
Indiana University—Purdue University Fort Wayne 2014 — 2016
Master of Business Administration (M.B.A.), 4.0
Indiana University-Purdue University at Fort Wayne 2012 — 2013
Bachelor of Science, Marketing and Management, 3.6 GPA
Del Mar College 2001 — 2004
Associates Degree, Business Administration
Roy Beutler Roy Beutler's APAC Customer Services Experience December 1997 - August 1998
Job 401(k) Sales Associate
Industry Financial Services
Experience
Wells Fargo Bank September 1998 - Present
APAC Customer Services December 1997 - August 1998
Alltel Wireless February 1996 - July 1997
Enterprise Rent-A-Car March 1991 - October 1995
Skills
Mutual Funds, 401k, Leadership, Financial Advisory, Investments, Management, Retirement Planning, Banking, Finance, Sales, Retirement, Relationship Management, Financial Services, Series 63, Series 7, Sales Operations, Series 6, Asset Allocation, Securities, Wealth Management
Education
University of Massachusetts Boston 1986 — 1990
Bachelor of Science (B.S.), Psychology, 3.83 GPA
Columbia International University 1993 — 1994
Wells Fargo Bank September 1998 - Present
APAC Customer Services December 1997 - August 1998
Alltel Wireless February 1996 - July 1997
Enterprise Rent-A-Car March 1991 - October 1995
Skills
Mutual Funds, 401k, Leadership, Financial Advisory, Investments, Management, Retirement Planning, Banking, Finance, Sales, Retirement, Relationship Management, Financial Services, Series 63, Series 7, Sales Operations, Series 6, Asset Allocation, Securities, Wealth Management
Education
University of Massachusetts Boston 1986 — 1990
Bachelor of Science (B.S.), Psychology, 3.83 GPA
Columbia International University 1993 — 1994
James Covington's APAC Customer Services Experience November 2013 - November 2013
Job Customer Service Representative
Industry Printing
Experience
McDonald's Corporation November 2013 - April 2014
APAC Customer Services November 2013 - November 2013
Texoma Community Center June 2013 - September 2013
FedEx Office May 1996 - May 2013
Skills
Opening New Stores, Photoshop, International Shipping, Project Bidding, Daily Reports, Daily Deposits, Daily Operations, Shipping, Document Processing, Microsoft Office, Cash Register, Adobe Acrobat, Packaging
Education
Dallas Baptist University 1992 — 1995
Bachelor of Science (B.S.), Psychology, 2.71
McDonald's Corporation November 2013 - April 2014
APAC Customer Services November 2013 - November 2013
Texoma Community Center June 2013 - September 2013
FedEx Office May 1996 - May 2013
Skills
Opening New Stores, Photoshop, International Shipping, Project Bidding, Daily Reports, Daily Deposits, Daily Operations, Shipping, Document Processing, Microsoft Office, Cash Register, Adobe Acrobat, Packaging
Education
Dallas Baptist University 1992 — 1995
Bachelor of Science (B.S.), Psychology, 2.71
Janelle Palm's APAC Customer Services Experience July 2011 - February 2012
Job Sr. Technical Recruiter | ERP & BI Specialty at Kforce Inc
Industry Staffing and Recruiting
Experience
Kforce Inc August 2014 - Present
Kforce Inc. February 2012 - August 2014
APAC Customer Services July 2011 - February 2012
Miller's Ale House August 2009 - July 2011
Old Chicago Restaurants December 2008 - December 2010
Skills
Healthcare, Organization, Customer Service, Employee Relations, Networking, Sales, Leadership, Recruiting, Training, Temporary Placement, Contract Recruitment, HIPAA, Customer Satisfaction, Microsoft Office, Management, Human Resources, Time Management, Sourcing, Employee Benefits, PowerPoint, Account Management, Applicant Tracking..., Cold Calling, Staffing Services, Temporary Staffing, Hiring, Team Leadership, Technical Recruiting, Employee Training, Social Networking, Interviews, Marketing, Talent Acquisition, College Recruiting, Onboarding, Screening Resumes, Call Centers, Internet Recruiting, Resume Writing, Screening, Staff Augmentation, Permanent Placement, Information Technology, PeopleSoft, Benefits Negotiation, Vendor Management, Microsoft Excel, Outsourcing, Business Intelligence, Analysis
Education
Covenant College 2007 — 2009
Associate of Arts (AA), Economics and Community Development
Kforce Inc August 2014 - Present
Kforce Inc. February 2012 - August 2014
APAC Customer Services July 2011 - February 2012
Miller's Ale House August 2009 - July 2011
Old Chicago Restaurants December 2008 - December 2010
Skills
Healthcare, Organization, Customer Service, Employee Relations, Networking, Sales, Leadership, Recruiting, Training, Temporary Placement, Contract Recruitment, HIPAA, Customer Satisfaction, Microsoft Office, Management, Human Resources, Time Management, Sourcing, Employee Benefits, PowerPoint, Account Management, Applicant Tracking..., Cold Calling, Staffing Services, Temporary Staffing, Hiring, Team Leadership, Technical Recruiting, Employee Training, Social Networking, Interviews, Marketing, Talent Acquisition, College Recruiting, Onboarding, Screening Resumes, Call Centers, Internet Recruiting, Resume Writing, Screening, Staff Augmentation, Permanent Placement, Information Technology, PeopleSoft, Benefits Negotiation, Vendor Management, Microsoft Excel, Outsourcing, Business Intelligence, Analysis
Education
Covenant College 2007 — 2009
Associate of Arts (AA), Economics and Community Development
Mariesha Williams Mariesha Williams's APAC Customer Services Experience October 2013 - Present
Job Apac at APAC Customer Services
Industry Law Practice
Experience
APAC Customer Services October 2013 - Present
Terry Ann Rickson Esq. November 2009 - March 2011
Vee's Sitter Service August 2008 - November 2009
Skills
•MS Word, Excel,...
Education
Colorado Technical University 2010 — 2012
Associate of Science (AS), PARALEGAL
APAC Customer Services October 2013 - Present
Terry Ann Rickson Esq. November 2009 - March 2011
Vee's Sitter Service August 2008 - November 2009
Skills
•MS Word, Excel,...
Education
Colorado Technical University 2010 — 2012
Associate of Science (AS), PARALEGAL
Ian Shub Ian Shub's APAC Customer Services Experience 1996 - 1998
Job Director of Reservations, Revenue Management, and Guest Services
Industry Hospitality
Experience
Shilo Inns Suites Hotels June 2012 - Present
American InterContinental University June 2010 - June 2012
Shilo Inns Suites Hotels March 2005 - June 2010
Wells Fargo January 2003 - March 2004
Metris Companies 2000 - 2002
Futurecall Telemarketing 1998 - 2000
APAC Customer Services 1996 - 1998
Skills
Public Speaking, Training, Budgets, Management, Process Improvement, Sales, Recruiting, Team Building, Admissions, Microsoft Word, Staff Development, Higher Education, Leadership Development, Microsoft Office, Event Planning, Program Management, Customer Service, Community Outreach, Coaching, Research, Strategic Planning, Strategy, Marketing Strategy, Microsoft Excel, Time Management, Advertising, Analysis, Forecasting, Social Networking, Business Development, Employee Training, Enrollment Management, Data Analysis, Cross-functional Team..., Marketing, Student Financial Aid, Event Management, Call Centers, Data Entry, Outlook, Leadership, Social Media, PowerPoint, Student Affairs, Customer Satisfaction, Account Management, Fundraising, Adult Education, Team Leadership, Public Relations
Education
Cornell University
Certified Hotel Revenue Manager
Lawrence University 1990 — 1994
Bachelor of Arts (BA), Biology, General
Shilo Inns Suites Hotels June 2012 - Present
American InterContinental University June 2010 - June 2012
Shilo Inns Suites Hotels March 2005 - June 2010
Wells Fargo January 2003 - March 2004
Metris Companies 2000 - 2002
Futurecall Telemarketing 1998 - 2000
APAC Customer Services 1996 - 1998
Skills
Public Speaking, Training, Budgets, Management, Process Improvement, Sales, Recruiting, Team Building, Admissions, Microsoft Word, Staff Development, Higher Education, Leadership Development, Microsoft Office, Event Planning, Program Management, Customer Service, Community Outreach, Coaching, Research, Strategic Planning, Strategy, Marketing Strategy, Microsoft Excel, Time Management, Advertising, Analysis, Forecasting, Social Networking, Business Development, Employee Training, Enrollment Management, Data Analysis, Cross-functional Team..., Marketing, Student Financial Aid, Event Management, Call Centers, Data Entry, Outlook, Leadership, Social Media, PowerPoint, Student Affairs, Customer Satisfaction, Account Management, Fundraising, Adult Education, Team Leadership, Public Relations
Education
Cornell University
Certified Hotel Revenue Manager
Lawrence University 1990 — 1994
Bachelor of Arts (BA), Biology, General
LadyMavis Caldwell LadyMavis Caldwell's APAC Customer Services Experience March 1996 - March 2001
Job National Training Director at Urbangirlz.org/NAUEP
Industry Health, Wellness and Fitness
Experience
Self-employed April 2011 - Present
ViSalus Health Sciemce March 2010 - Present
Legal Shield February 2007 - Present
Urbangirlz.org/NAUEP January 1992 - Present
APAC Customer Services March 1996 - March 2001
Nueces County Community Actin Agency February 1994 - March 1996
Skills
Psychotherapy, Mental Health, Training, Entrepreneurship, Public Speaking, Fundraising, Nonprofits, Event Planning, Leadership Development, Coaching, Personal Development, Community Outreach, Wellness, Conflict Resolution, Staff Development, Workshop Facilitation, Teaching, Non-profits
Education
Del Mar College 1992 — 1996
Bachelor of Applied Science (BASc), Mental and Social Health Services and Allied Professions, 3.9
Texas A&M University-Corpus Christi 1992 — 1994
Master of Architecture (MArch), Master Parenting Instruction
Durham's Business College 1970 — 1973
Certification, System, Networking, and LAN/WAN Management/Manager
Self-employed April 2011 - Present
ViSalus Health Sciemce March 2010 - Present
Legal Shield February 2007 - Present
Urbangirlz.org/NAUEP January 1992 - Present
APAC Customer Services March 1996 - March 2001
Nueces County Community Actin Agency February 1994 - March 1996
Skills
Psychotherapy, Mental Health, Training, Entrepreneurship, Public Speaking, Fundraising, Nonprofits, Event Planning, Leadership Development, Coaching, Personal Development, Community Outreach, Wellness, Conflict Resolution, Staff Development, Workshop Facilitation, Teaching, Non-profits
Education
Del Mar College 1992 — 1996
Bachelor of Applied Science (BASc), Mental and Social Health Services and Allied Professions, 3.9
Texas A&M University-Corpus Christi 1992 — 1994
Master of Architecture (MArch), Master Parenting Instruction
Durham's Business College 1970 — 1973
Certification, System, Networking, and LAN/WAN Management/Manager
Ben Castillo's APAC Customer Services Experience September 1997 - November 2006
Job Retail Banking & Lending Professional
Industry Banking
Experience
IBERIABANK May 2015 - Present
IBERIABANK September 2012 - May 2015
Capital One Bank December 2006 - April 2012
APAC Customer Services September 1997 - November 2006
Skills
Call Center, Process Improvement, Performance Management, Customer Satisfaction, Banking, Customer Service, Employee Engagement, Employee Relations, Coaching, Call Centers, Change Management, Team Building, Management, Customer Retention, Leadership, Team Leadership, Analysis, Sales, Credit, Customer Experience, Employee Benefits, Interviews, Recruiting
Education
Delgado Community College 2012 — 2012
Current Student, Business
Roy Miller High School 1989 — 1993
High School Diploma, General Studies
IBERIABANK May 2015 - Present
IBERIABANK September 2012 - May 2015
Capital One Bank December 2006 - April 2012
APAC Customer Services September 1997 - November 2006
Skills
Call Center, Process Improvement, Performance Management, Customer Satisfaction, Banking, Customer Service, Employee Engagement, Employee Relations, Coaching, Call Centers, Change Management, Team Building, Management, Customer Retention, Leadership, Team Leadership, Analysis, Sales, Credit, Customer Experience, Employee Benefits, Interviews, Recruiting
Education
Delgado Community College 2012 — 2012
Current Student, Business
Roy Miller High School 1989 — 1993
High School Diploma, General Studies
Ritchie Baltimore Ritchie Baltimore's APAC Customer Services Experience November 2013 - August 2014
Job Catering Sous Chef/CEO
Industry Information Technology and Services
Experience
Southwest Cajun Grill February 2015 - Present
Shutterfly Inc./Core-Staff October 2014 - January 2015
APAC Customer Services November 2013 - August 2014
Multi-Green Cleaning February 2011 - June 2013
Great American Merchandise & Events December 2012 - February 2013
Randstad Technologies April 2008 - November 2010
Digital Bridge Business Solutions January 2008 - January 2010
Stream Global Services December 2006 - December 2007
MSA Solutions August 2002 - December 2006
Skills
Help Desk Support, Windows 7, Computer Hardware, Printers, Laptops, XP, Troubleshooting, Microsoft Office 2003, Hardware Support, Software Installation, Dell Computers, Web Design, Graphic Design, Digital Photography, Video Production, Multimedia, Windows Vista, LAN-WAN, E-commerce SEO, SEO, Network Administration, Quality Assurance, Customer Service, VPN, Microsoft Exchange, Social Networking, Databases, E-commerce, System Administration, Integration, Technical Recruiting, DNS, Process Improvement, Servers, JavaScript, CSS, Windows Server, Google Analytics, HTML, Vendor Management, Technical Support, Software Documentation, PeopleSoft, Citrix, DHCP, Hardware, Microsoft Office, Operating Systems, Social Media, Windows XP
Education
University of Phoenix 2004 — 2010
Master of Information Systems/Management, Information Technology, 3.5
Collins College 1999 — 2003
Bachelor of Arts in Visual Communication, Interactive Multimedia/Web Design/Graphic Design, 3.15
Southwest Cajun Grill February 2015 - Present
Shutterfly Inc./Core-Staff October 2014 - January 2015
APAC Customer Services November 2013 - August 2014
Multi-Green Cleaning February 2011 - June 2013
Great American Merchandise & Events December 2012 - February 2013
Randstad Technologies April 2008 - November 2010
Digital Bridge Business Solutions January 2008 - January 2010
Stream Global Services December 2006 - December 2007
MSA Solutions August 2002 - December 2006
Skills
Help Desk Support, Windows 7, Computer Hardware, Printers, Laptops, XP, Troubleshooting, Microsoft Office 2003, Hardware Support, Software Installation, Dell Computers, Web Design, Graphic Design, Digital Photography, Video Production, Multimedia, Windows Vista, LAN-WAN, E-commerce SEO, SEO, Network Administration, Quality Assurance, Customer Service, VPN, Microsoft Exchange, Social Networking, Databases, E-commerce, System Administration, Integration, Technical Recruiting, DNS, Process Improvement, Servers, JavaScript, CSS, Windows Server, Google Analytics, HTML, Vendor Management, Technical Support, Software Documentation, PeopleSoft, Citrix, DHCP, Hardware, Microsoft Office, Operating Systems, Social Media, Windows XP
Education
University of Phoenix 2004 — 2010
Master of Information Systems/Management, Information Technology, 3.5
Collins College 1999 — 2003
Bachelor of Arts in Visual Communication, Interactive Multimedia/Web Design/Graphic Design, 3.15
Linda MacMillan, CCEP Linda MacMillan, CCEP's APAC Customer Services Experience October 1996 - July 1997
Job Board of Directors Member at Institute for Business and Professional Ethics at DePaul University
Industry Human Resources
Experience
Institute for Business and Professional Ethics at DePaul University April 2015 - Present
Aetna July 2012 - Present
NAVEX Global August 2011 - October 2012
CVS Caremark Corporation July 2008 - April 2011
CVS Caremark Corporation July 1997 - July 2008
APAC Customer Services October 1996 - July 1997
Hewitt Associates September 1994 - October 1996
Baxter Healthcare February 1992 - September 1994
Baxter Healthcare May 1986 - February 1992
Skills
Training, Conflict Management, Business Coaching, Performance Management, Performance Improvement, Performance Appraisal, Communication Training, Business Ethics, Code of Conduct, Compliance, Team Leadership, Leadership Development, Leadership, Virtual Teams, Problem Solving, Process Improvement, Learning Management, Learning Management..., Experiential Learning, Information Technology..., Business Process, Software Documentation, Human Resources, Change Management, Program Management, Organizational..., Project Management, Business Process..., Vendor Management, Instructional Design, Cross-functional Team..., Management, Recruiting, Policy, Personnel Management, Coaching, Training Delivery
Education
DePaul University
Certificate, Organizational Development
Society of Corporate Compliance and Ethics
Certified Compliance and Ethics Professional
SIM RLF Midwest 2015
Institute for Business and Professional Ethics at DePaul University April 2015 - Present
Aetna July 2012 - Present
NAVEX Global August 2011 - October 2012
CVS Caremark Corporation July 2008 - April 2011
CVS Caremark Corporation July 1997 - July 2008
APAC Customer Services October 1996 - July 1997
Hewitt Associates September 1994 - October 1996
Baxter Healthcare February 1992 - September 1994
Baxter Healthcare May 1986 - February 1992
Skills
Training, Conflict Management, Business Coaching, Performance Management, Performance Improvement, Performance Appraisal, Communication Training, Business Ethics, Code of Conduct, Compliance, Team Leadership, Leadership Development, Leadership, Virtual Teams, Problem Solving, Process Improvement, Learning Management, Learning Management..., Experiential Learning, Information Technology..., Business Process, Software Documentation, Human Resources, Change Management, Program Management, Organizational..., Project Management, Business Process..., Vendor Management, Instructional Design, Cross-functional Team..., Management, Recruiting, Policy, Personnel Management, Coaching, Training Delivery
Education
DePaul University
Certificate, Organizational Development
Society of Corporate Compliance and Ethics
Certified Compliance and Ethics Professional
SIM RLF Midwest 2015
Kathy Wrubleski, FPC Kathy Wrubleski, FPC's APAC Customer Services Experience December 2002 - August 2012
Job Payroll Manager at Pactiv
Industry Financial Services
Experience
Pactiv April 2013 - Present
Self 2012 - Present
APAC Customer Services December 2002 - August 2012
Robert Half International May 1996 - March 2002
Interim Service, Inc February 1994 - May 1996
Quill Corporation March 1993 - February 1994
Interim Services, Inc January 1992 - March 1993
Interim Services, Inc September 1990 - January 1992
Skills
Payroll, Accounts Payable, Projects, Lawson HRIS, ADP ezLaborManager, Microsoft Excel, Microsoft Word, ADP Payroll, Ceridian, Invoicing, Accounting, Process Improvement, Human Resources, PeopleSoft, Microsoft Office, Auditing, Benefits Administration, Employee Relations, Analysis, General Ledger, Account Reconciliation
Education
Barrington High School 1971 — 1975
High School Diploma, General
College of Lake County
Pactiv April 2013 - Present
Self 2012 - Present
APAC Customer Services December 2002 - August 2012
Robert Half International May 1996 - March 2002
Interim Service, Inc February 1994 - May 1996
Quill Corporation March 1993 - February 1994
Interim Services, Inc January 1992 - March 1993
Interim Services, Inc September 1990 - January 1992
Skills
Payroll, Accounts Payable, Projects, Lawson HRIS, ADP ezLaborManager, Microsoft Excel, Microsoft Word, ADP Payroll, Ceridian, Invoicing, Accounting, Process Improvement, Human Resources, PeopleSoft, Microsoft Office, Auditing, Benefits Administration, Employee Relations, Analysis, General Ledger, Account Reconciliation
Education
Barrington High School 1971 — 1975
High School Diploma, General
College of Lake County
Tom Eberhardt Tom Eberhardt's APAC Customer Services Experience July 1996 - February 1999
Job Director, Financial Planning & Anlaysis at D&W Fine Pack LLC
Industry Plastics
Experience
D&W Fine Pack LLC February 2015 - Present
D&W Fine Pack LLC July 2013 - January 2015
solixir February 2012 - June 2013
Oberweis Dairy October 2002 - January 2012
HALO Branded Solutions February 2000 - May 2002
Aon Risk Services February 1999 - February 2000
APAC Customer Services July 1996 - February 1999
Arthur Andersen & Co. 1988 - 1996
Peat Marwick 1986 - 1988
Skills
Budgeting, Mergers, Strategic Planning, Financial Reporting, Business Strategy, Investor Relations, Inventory Management, Financial Analysis, Treasury, Key Account Management, Operations Management, Food & Beverage, Food Industry, Sales Management, Marketing Strategy, Market Planning, Promotions, Leadership Development, Risk Management, Outsourcing, CPA, Budgets
Education
DePaul University 1984 — 1988
Bachelors Degree, Accounting
St. Laurence High School, Burbank, Illinois 1984 — 1988
D&W Fine Pack LLC February 2015 - Present
D&W Fine Pack LLC July 2013 - January 2015
solixir February 2012 - June 2013
Oberweis Dairy October 2002 - January 2012
HALO Branded Solutions February 2000 - May 2002
Aon Risk Services February 1999 - February 2000
APAC Customer Services July 1996 - February 1999
Arthur Andersen & Co. 1988 - 1996
Peat Marwick 1986 - 1988
Skills
Budgeting, Mergers, Strategic Planning, Financial Reporting, Business Strategy, Investor Relations, Inventory Management, Financial Analysis, Treasury, Key Account Management, Operations Management, Food & Beverage, Food Industry, Sales Management, Marketing Strategy, Market Planning, Promotions, Leadership Development, Risk Management, Outsourcing, CPA, Budgets
Education
DePaul University 1984 — 1988
Bachelors Degree, Accounting
St. Laurence High School, Burbank, Illinois 1984 — 1988
Angela Petersen-Blumeyer Angela Petersen-Blumeyer's APAC Customer Services Experience September 1996 - September 2002
Job Vice President, Controller, and Revenue Leader at TravelClick
Industry Accounting
Experience
TravelClick October 2013 - Present
TravelCLICK March 2010 - October 2013
TravelCLICK March 2007 - March 2010
Careerbuilder, LLC July 2004 - February 2007
Borg Warner July 2002 - July 2004
APAC Customer Services September 1996 - September 2002
Skills
Team Leadership, Oracle Financials, JD Edwards, Lawson, Quickbooks, VSOE, Financial Analysis, QuickBooks, Accounting, GAAP
Education
DePaul University - Charles H. Kellstadt Graduate School of Business 2004 — 2008
MBA, Finance
University of Northern Iowa 1991 — 1996
BA, Accounting
West High School
TravelClick October 2013 - Present
TravelCLICK March 2010 - October 2013
TravelCLICK March 2007 - March 2010
Careerbuilder, LLC July 2004 - February 2007
Borg Warner July 2002 - July 2004
APAC Customer Services September 1996 - September 2002
Skills
Team Leadership, Oracle Financials, JD Edwards, Lawson, Quickbooks, VSOE, Financial Analysis, QuickBooks, Accounting, GAAP
Education
DePaul University - Charles H. Kellstadt Graduate School of Business 2004 — 2008
MBA, Finance
University of Northern Iowa 1991 — 1996
BA, Accounting
West High School
Bernard Maucort's APAC Customer Services Experience November 2010 - Present
Job Microsoft Online Services Specialist
Industry Computer Software
Experience
APAC Customer Services November 2010 - Present
US Soccer Coaching 2007 - 2008
Skills
Soccer Officials, coach..., Bilingual (Francais and...
Education
Concordia College 1984 — 1988
Bachelor of Arts, Mathematics and Business
APAC Customer Services November 2010 - Present
US Soccer Coaching 2007 - 2008
Skills
Soccer Officials, coach..., Bilingual (Francais and...
Education
Concordia College 1984 — 1988
Bachelor of Arts, Mathematics and Business
Denise O'Brien-Peterson's APAC Customer Services Experience January 1996 - January 1999
Job Marketing Executive
Industry Financial Services
Experience
Citi June 2015 - Present
Senior Marketing Professional November 2014 - Present
Capital One May 2012 - November 2014
HSBC July 2007 - May 2012
Bank of America 2003 - 2007
The Allant Group 1999 - 2003
APAC Customer Services January 1996 - January 1999
Skills
Development of..., Financial Services, Consumer Marketing, Marketing, Management, Marketing Strategy, Banking, Product Management, Strategy Execution, Third Party Vendor..., Vendor Management, Account Management, Direct Marketing, P&L Management, Call Centers, Budget Monitoring, Budgets, Multi-channel Campaign..., Project Management, Credit Cards, End to End Campaign..., Manage Client..., Relationship Management, Product Marketing, CRM, Market Planning, Strategy, Leadership, Cross-functional Team..., Multi-channel Marketing
Education
DePaul University
Bachelor of Arts, Management & Marketing
Citi June 2015 - Present
Senior Marketing Professional November 2014 - Present
Capital One May 2012 - November 2014
HSBC July 2007 - May 2012
Bank of America 2003 - 2007
The Allant Group 1999 - 2003
APAC Customer Services January 1996 - January 1999
Skills
Development of..., Financial Services, Consumer Marketing, Marketing, Management, Marketing Strategy, Banking, Product Management, Strategy Execution, Third Party Vendor..., Vendor Management, Account Management, Direct Marketing, P&L Management, Call Centers, Budget Monitoring, Budgets, Multi-channel Campaign..., Project Management, Credit Cards, End to End Campaign..., Manage Client..., Relationship Management, Product Marketing, CRM, Market Planning, Strategy, Leadership, Cross-functional Team..., Multi-channel Marketing
Education
DePaul University
Bachelor of Arts, Management & Marketing
Eunice de Matos, RN Eunice de Matos, RN's APAC Customer Services Experience August 2006 - September 2010
Job Registered Nurse
Industry Hospital & Health Care
Experience
BayCare Health System July 2015 - Present
HCA West Florida July 2014 - Present
HCA West Florida September 2010 - Present
Chapters Health System April 2012 - April 2013
APAC Customer Services August 2006 - September 2010
Skills
Acute Care, Nursing, PCU, ACLS, French, Customer Satisfaction, Microsoft Office, Venipuncture, Telemetry, Non-Violent Crisis..., McKesson STAR, Healthcare Management, BLS, CPR Certified, Healthcare, Medical-Surgical, Patient Advocacy, Patient Safety, Inpatient, Hospitals, EMR, Medication..., Patient Education, HIPAA, IV, Hospice & Palliative..., National Honor Society, preceptor, Customer Service, Registered Nurses, Nursing Care, Clinical Research, Medical Terminology, Healthcare Information..., Vital Signs, Nursing Education, EHR, Medicine, Wound Care, Direct Patient Care, Meditech, Health Education, EKG, Cerner
Education
St. Petersburg College 2015 — 2016
Bachelor's Degree, Registered Nursing/Registered Nurse
St. Petersburg College 2011 — 2014
Associate's Degree, Registered Nursing/Registered Nurse
D G Erwin Technical Center 2008 — 2009
Practical Nursing, Practical Nursing
BayCare Health System July 2015 - Present
HCA West Florida July 2014 - Present
HCA West Florida September 2010 - Present
Chapters Health System April 2012 - April 2013
APAC Customer Services August 2006 - September 2010
Skills
Acute Care, Nursing, PCU, ACLS, French, Customer Satisfaction, Microsoft Office, Venipuncture, Telemetry, Non-Violent Crisis..., McKesson STAR, Healthcare Management, BLS, CPR Certified, Healthcare, Medical-Surgical, Patient Advocacy, Patient Safety, Inpatient, Hospitals, EMR, Medication..., Patient Education, HIPAA, IV, Hospice & Palliative..., National Honor Society, preceptor, Customer Service, Registered Nurses, Nursing Care, Clinical Research, Medical Terminology, Healthcare Information..., Vital Signs, Nursing Education, EHR, Medicine, Wound Care, Direct Patient Care, Meditech, Health Education, EKG, Cerner
Education
St. Petersburg College 2015 — 2016
Bachelor's Degree, Registered Nursing/Registered Nurse
St. Petersburg College 2011 — 2014
Associate's Degree, Registered Nursing/Registered Nurse
D G Erwin Technical Center 2008 — 2009
Practical Nursing, Practical Nursing
Josh Roche Josh Roche's APAC Customer Services Experience 2005 - 2006
Job I try and try, yet come up short. Guess ill have to keep trying.
Industry Military
Experience
US Navy July 2006 - Present
APAC Customer Services 2005 - 2006
Rosslyn Marketing 2005 - 2006
Skills
Microsoft Office, Military Experience, Fitness Training, Mechanics, Personal Training, Personal Development, Sales, Software Installation, Team Building, Small Business, Cpr Certified, Driving License, Aviation, Windows, Innovation, Microsoft Excel, Deduplication, Facebook, Gaming, Customer Service, Force Protection, Marketing, Leadership
Education
Vincennes University 2013 — 2013
General Studies
Coastline Community College 2012 — 2013
US Navy July 2006 - Present
APAC Customer Services 2005 - 2006
Rosslyn Marketing 2005 - 2006
Skills
Microsoft Office, Military Experience, Fitness Training, Mechanics, Personal Training, Personal Development, Sales, Software Installation, Team Building, Small Business, Cpr Certified, Driving License, Aviation, Windows, Innovation, Microsoft Excel, Deduplication, Facebook, Gaming, Customer Service, Force Protection, Marketing, Leadership
Education
Vincennes University 2013 — 2013
General Studies
Coastline Community College 2012 — 2013
sean cowper sean cowper's APAC Customer Services Experience July 2008 - October 2012
Job Mangers Assist Unit/ Forbearance
Industry Outsourcing/Offshoring
Experience
Citi May 2013 - Present
Cititucson October 2012 - May 2013
APAC Customer Services July 2008 - October 2012
Rent-A-Center August 2006 - June 2008
Republic National Distributing Company April 2004 - July 2006
Aerotek January 2004 - April 2004
Movie Gallery July 2003 - October 2003
Best Buy June 2003 - October 2003
Sears, Roebuck and Co. April 2002 - June 2003
7-Eleven June 2001 - October 2001
Skills
Call Centers, BPO, Workforce Management, Customer Satisfaction, Contact Centers, Customer Experience, Inbound Marketing, Call Center Development, Avaya, Outsourcing, IEX, Technical Support, Forklift Operator, Warehousing, Inventory Control, Quality Control, Collections, Microsoft Excel, Call Center
Education
Virginia Commonwealth University 2000 — 2003
Concordia University-Portland 1998 — 2000
American International School of Johannesburg 1994 — 1998
Citi May 2013 - Present
Cititucson October 2012 - May 2013
APAC Customer Services July 2008 - October 2012
Rent-A-Center August 2006 - June 2008
Republic National Distributing Company April 2004 - July 2006
Aerotek January 2004 - April 2004
Movie Gallery July 2003 - October 2003
Best Buy June 2003 - October 2003
Sears, Roebuck and Co. April 2002 - June 2003
7-Eleven June 2001 - October 2001
Skills
Call Centers, BPO, Workforce Management, Customer Satisfaction, Contact Centers, Customer Experience, Inbound Marketing, Call Center Development, Avaya, Outsourcing, IEX, Technical Support, Forklift Operator, Warehousing, Inventory Control, Quality Control, Collections, Microsoft Excel, Call Center
Education
Virginia Commonwealth University 2000 — 2003
Concordia University-Portland 1998 — 2000
American International School of Johannesburg 1994 — 1998
Jo Ann Harris-Guy Jo Ann Harris-Guy's APAC Customer Services Experience December 2013 - March 2014
Job Aon Retiree Health Exchange Benefits Advisor
Industry Insurance
Experience
Aon Hewitt March 2014 - Present
APAC Customer Services December 2013 - March 2014
Connextions, Inc. September 2013 - December 2013
Aerotek January 2012 - November 2012
Spherion October 2010 - December 2010
2nd II None Foundation, Inc. April 2002 - October 2009
Carolinas Healthcare System July 2006 - May 2007
Carolinas Healthcare System February 2002 - July 2006
Skills
Training, Healthcare, Invoicing, Medicare, Customer Service, Time Management, Insurance, Microsoft Word, Microsoft Excel, Office Management, Administration, Payroll Processing, PowerPoint, Billing, Benefits Administration, Supervisory Skills, Hiring, Quickbooks, Leadership, PoE, Office Administration, Medical Billing, Life Insurance, Health Insurance, Licensed to Sell..., Medicare Part D, Medicare Advantage, Medicare Prescription..., HIPAA, Call Centers, Policy, Medicaid, Data Entry, Medical Terminology, Management
Education
Colorado Technical University 2011 — 2013
Associate of Science (A.S.), Health Services Administration; 2013, 3.90
Aon Hewitt March 2014 - Present
APAC Customer Services December 2013 - March 2014
Connextions, Inc. September 2013 - December 2013
Aerotek January 2012 - November 2012
Spherion October 2010 - December 2010
2nd II None Foundation, Inc. April 2002 - October 2009
Carolinas Healthcare System July 2006 - May 2007
Carolinas Healthcare System February 2002 - July 2006
Skills
Training, Healthcare, Invoicing, Medicare, Customer Service, Time Management, Insurance, Microsoft Word, Microsoft Excel, Office Management, Administration, Payroll Processing, PowerPoint, Billing, Benefits Administration, Supervisory Skills, Hiring, Quickbooks, Leadership, PoE, Office Administration, Medical Billing, Life Insurance, Health Insurance, Licensed to Sell..., Medicare Part D, Medicare Advantage, Medicare Prescription..., HIPAA, Call Centers, Policy, Medicaid, Data Entry, Medical Terminology, Management
Education
Colorado Technical University 2011 — 2013
Associate of Science (A.S.), Health Services Administration; 2013, 3.90
Dan Petit Dan Petit's APAC Customer Services Experience 1996 - 1999
Job Director of Franchise Technology at ServiceMaster
Industry Information Technology and Services
Experience
ServiceMaster July 2013 - Present
First Tennessee Bank December 2010 - March 2013
FedEx Services March 2010 - December 2010
Sedgwick CMS June 2007 - December 2009
Inventory Locator Service, Inc. 2000 - 2007
FlexiSoft Solutions September 1997 - July 2006
CNA Insurance April 1999 - March 2000
APAC Customer Services 1996 - 1999
Promus Companies June 1994 - September 1996
Skills
Enterprise Architecture, IT Management, Windows, UML, Public Speaking, Business Analysis, SDLC, Microsoft SQL Server, Software Development, Software Project..., SQL, Visio, Disaster Recovery, Requirements Analysis, Vendor Management, Databases, Testing, Project Management, Oracle, Leadership, Agile Methodologies, Integration, Requirements Gathering, Software Documentation, Enterprise Software, SOA, Process Improvement, Cross-functional Team..., XML
Education
Dartmouth College 1988 — 1992
AB, Music, Anthropology, Greek and Roman Studies, Cum Laude with Highest Honors in Major
University of Pennsylvania 1992 — 1994
Music Theory and Music History
ServiceMaster July 2013 - Present
First Tennessee Bank December 2010 - March 2013
FedEx Services March 2010 - December 2010
Sedgwick CMS June 2007 - December 2009
Inventory Locator Service, Inc. 2000 - 2007
FlexiSoft Solutions September 1997 - July 2006
CNA Insurance April 1999 - March 2000
APAC Customer Services 1996 - 1999
Promus Companies June 1994 - September 1996
Skills
Enterprise Architecture, IT Management, Windows, UML, Public Speaking, Business Analysis, SDLC, Microsoft SQL Server, Software Development, Software Project..., SQL, Visio, Disaster Recovery, Requirements Analysis, Vendor Management, Databases, Testing, Project Management, Oracle, Leadership, Agile Methodologies, Integration, Requirements Gathering, Software Documentation, Enterprise Software, SOA, Process Improvement, Cross-functional Team..., XML
Education
Dartmouth College 1988 — 1992
AB, Music, Anthropology, Greek and Roman Studies, Cum Laude with Highest Honors in Major
University of Pennsylvania 1992 — 1994
Music Theory and Music History
David Parrish David Parrish's APAC Customer Services Experience May 2000 - October 2002
Job VicePresident, Human Resources at Family Health Network
Industry Human Resources
Experience
DLP Consulting, Inc. October 2013 - Present
Family Health Network September 2009 - September 2013
WellCare May 2008 - September 2009
Instant Print Promotions October 2004 - May 2008
Special Data Processing June 2003 - September 2005
APAC Customer Services May 2000 - October 2002
ACNielsen August 1998 - April 2000
Ameritech/AT&T May 1995 - July 1998
Skills
Performance Management, Recruiting, Personnel Management, Human Resources, HR Policies, Training, Project Management, Employee Recognition, Process Improvement, Leadership, Employee Training, Equal Employment..., Employee Relations, Strategic Planning, Account Management, Deferred Compensation, Employee Engagement, Succession Planning, Interviews, Hiring, Labor Relations, Talent Management, Call Centers, Management, Coaching, Temporary Placement, New Hire Orientations, Workforce Planning, Talent Acquisition, Onboarding, Applicant Tracking..., Benefits Administration, Screening, HRIS, Compensation & Benefit, FMLA
Education
DePaul University 1994 — 1996
Illinois State University 1989 — 1993
Human Resources Management
DLP Consulting, Inc. October 2013 - Present
Family Health Network September 2009 - September 2013
WellCare May 2008 - September 2009
Instant Print Promotions October 2004 - May 2008
Special Data Processing June 2003 - September 2005
APAC Customer Services May 2000 - October 2002
ACNielsen August 1998 - April 2000
Ameritech/AT&T May 1995 - July 1998
Skills
Performance Management, Recruiting, Personnel Management, Human Resources, HR Policies, Training, Project Management, Employee Recognition, Process Improvement, Leadership, Employee Training, Equal Employment..., Employee Relations, Strategic Planning, Account Management, Deferred Compensation, Employee Engagement, Succession Planning, Interviews, Hiring, Labor Relations, Talent Management, Call Centers, Management, Coaching, Temporary Placement, New Hire Orientations, Workforce Planning, Talent Acquisition, Onboarding, Applicant Tracking..., Benefits Administration, Screening, HRIS, Compensation & Benefit, FMLA
Education
DePaul University 1994 — 1996
Illinois State University 1989 — 1993
Human Resources Management
Dexter Bullis's APAC Customer Services Experience August 2014 - October 2014
Job Temporary Associate at Syracuse University
Industry Retail
Experience
Syracuse University January 2015 - Present
APAC Customer Services August 2014 - October 2014
McDonald's Corporation June 2013 - October 2014
Walmart August 2013 - August 2014
Walmart June 2012 - August 2013
Clarkson University March 2009 - May 2012
Skills
Microsoft Office, Microsoft Excel, OCLC Connexion, Cashiering, Cash Register, Cash Handling Experience, Food Service, Time Management, Food Preparation, Phone Etiquette, Customer Service, Data Entry, Inventory Management, Restaurants, Telephone Skills, Restaurant Management, Cooking, Customer Satisfaction, Microsoft Word, PowerPoint, Teamwork, Food Safety, Inventory Control
Education
Clarkson University 2008 — 2012
110 Credits of a BS, Liberal Arts and Sciences, General Studies and Humanities
Humboldt University of Berlin 2010 — 2010
Summer Studies, Music
Syracuse University January 2015 - Present
APAC Customer Services August 2014 - October 2014
McDonald's Corporation June 2013 - October 2014
Walmart August 2013 - August 2014
Walmart June 2012 - August 2013
Clarkson University March 2009 - May 2012
Skills
Microsoft Office, Microsoft Excel, OCLC Connexion, Cashiering, Cash Register, Cash Handling Experience, Food Service, Time Management, Food Preparation, Phone Etiquette, Customer Service, Data Entry, Inventory Management, Restaurants, Telephone Skills, Restaurant Management, Cooking, Customer Satisfaction, Microsoft Word, PowerPoint, Teamwork, Food Safety, Inventory Control
Education
Clarkson University 2008 — 2012
110 Credits of a BS, Liberal Arts and Sciences, General Studies and Humanities
Humboldt University of Berlin 2010 — 2010
Summer Studies, Music
Matthew Kiesling's APAC Customer Services Experience March 1998 - October 2013
Job Vice President at ACCO Brands
Industry Consumer Goods
Experience
ACCO Brands October 2013 - Present
APAC Customer Services March 1998 - October 2013
Western Wisconsin Water, Inc 1996 - 1998
Skills
Call Center, Outsourcing, Strategy, Business Development, Leadership, Customer Experience, BPO, Workforce Management, New Business Development, Management, Vendor Management, Strategic Planning, Contract Negotiation, Workshop Facilitation, Change Management, Account Management, Integration, Sales, CRM, Call Centers, Business Process..., Process Improvement, P&L Management, Lead Generation, Executive Management, Recruiting, Customer Service, Contact Centers, Performance Management, Customer Retention, Customer Satisfaction, Call Center Development, Operations Management, Coaching
Education
University of Iowa - Henry B. Tippie College of Business 2010 — 2012
MBA
Colorado Technical University 2004 — 2006
Bachelor, Criminal Justice
University of Wisconsin-La Crosse 1995 — 1998
Education
ACCO Brands October 2013 - Present
APAC Customer Services March 1998 - October 2013
Western Wisconsin Water, Inc 1996 - 1998
Skills
Call Center, Outsourcing, Strategy, Business Development, Leadership, Customer Experience, BPO, Workforce Management, New Business Development, Management, Vendor Management, Strategic Planning, Contract Negotiation, Workshop Facilitation, Change Management, Account Management, Integration, Sales, CRM, Call Centers, Business Process..., Process Improvement, P&L Management, Lead Generation, Executive Management, Recruiting, Customer Service, Contact Centers, Performance Management, Customer Retention, Customer Satisfaction, Call Center Development, Operations Management, Coaching
Education
University of Iowa - Henry B. Tippie College of Business 2010 — 2012
MBA
Colorado Technical University 2004 — 2006
Bachelor, Criminal Justice
University of Wisconsin-La Crosse 1995 — 1998
Education
Adam Freidin's APAC Customer Services Experience August 1999 - September 2001
Job Sr VP MidWest Sales at Felony Protection Surveillance
Industry Security and Investigations
Charles Richey Charles Richey's APAC Customer Services Experience February 2012 - August 2013
Job Business Support Analyst at Cox Communications
Industry Public Relations and Communications
Experience
Robert Half Technology October 2013 - June 2014
APAC Customer Services February 2012 - August 2013
TeleTech June 2011 - August 2011
Clearwire August 2010 - June 2011
New Homes Section Blog August 2009 - August 2010
Digital Stratus May 2007 - October 2007
NOS June 1999 - July 2003
Skills
Outsourcing, Management, Social Networking, Online Marketing, Lead Generation, SEO, Call Center, Call Centers, Social Media Marketing, Troubleshooting, Team Building, Interviews, Windows, Training, Telecommunications, Blogging, Facebook, Servers, Social Media, Coaching, SEM, Online Advertising, Software Documentation, Customer Service, Computer Hardware, Customer Experience, WordPress, Vendor Management, Sales, Technical Support, Marketing, Customer Satisfaction, CRM, Leadership, Team Leadership, Selling, Networking, Account Management, Customer Retention, Salesforce.com, Entrepreneurship, Email Marketing, Small Business, B2B, Marketing Strategy, Strategy, Google Analytics
Education
College of Southern Nevada 1990 — 1993
Associate, Business Management
Robert Half Technology October 2013 - June 2014
APAC Customer Services February 2012 - August 2013
TeleTech June 2011 - August 2011
Clearwire August 2010 - June 2011
New Homes Section Blog August 2009 - August 2010
Digital Stratus May 2007 - October 2007
NOS June 1999 - July 2003
Skills
Outsourcing, Management, Social Networking, Online Marketing, Lead Generation, SEO, Call Center, Call Centers, Social Media Marketing, Troubleshooting, Team Building, Interviews, Windows, Training, Telecommunications, Blogging, Facebook, Servers, Social Media, Coaching, SEM, Online Advertising, Software Documentation, Customer Service, Computer Hardware, Customer Experience, WordPress, Vendor Management, Sales, Technical Support, Marketing, Customer Satisfaction, CRM, Leadership, Team Leadership, Selling, Networking, Account Management, Customer Retention, Salesforce.com, Entrepreneurship, Email Marketing, Small Business, B2B, Marketing Strategy, Strategy, Google Analytics
Education
College of Southern Nevada 1990 — 1993
Associate, Business Management
Tom Hanschman Tom Hanschman's APAC Customer Services Experience July 1998 - April 1999
Job Executive Director, Midwest Region, CARE USA
Industry Fund-Raising
Experience
CARE December 2007 - Present
Northwestern University May 2006 - December 2007
Cornell College February 2001 - May 2006
Junior Achievement September 1999 - February 2001
APAC Customer Services July 1998 - April 1999
OmniLingua Worldwide, LLC April 1995 - March 1998
CRST September 1993 - April 1995
U.S. Department of Justice August 1990 - August 1993
The Honorable Sam Farr May 1989 - September 1989
Skills
Fundraising, Non-profits, Prospect Research, Grant Writing, Community Outreach, Volunteer Management, Philanthropy, Program Development, Annual Giving, Grants, Alumni Relations, Stewardship, Program Evaluation, Event Planning, Public Speaking, Higher Education, Research, Editing, Community Development, International..., Social Entrepreneurship, Media Relations, Nonprofits, International Relations, NGOs, Program Management, Proposal Writing, Corporate Social..., Strategic Communications, Leadership Development, Non-profit..., Public Relations, Board Relations, Capacity Building, Leadership, Policy Analysis
Education
Middlebury Institute of International Studies at Monterey 1988 — 1990
MPA, Public Administration, International Development Management
Cornell College 1984 — 1988
BA, International Business, Spanish
CARE December 2007 - Present
Northwestern University May 2006 - December 2007
Cornell College February 2001 - May 2006
Junior Achievement September 1999 - February 2001
APAC Customer Services July 1998 - April 1999
OmniLingua Worldwide, LLC April 1995 - March 1998
CRST September 1993 - April 1995
U.S. Department of Justice August 1990 - August 1993
The Honorable Sam Farr May 1989 - September 1989
Skills
Fundraising, Non-profits, Prospect Research, Grant Writing, Community Outreach, Volunteer Management, Philanthropy, Program Development, Annual Giving, Grants, Alumni Relations, Stewardship, Program Evaluation, Event Planning, Public Speaking, Higher Education, Research, Editing, Community Development, International..., Social Entrepreneurship, Media Relations, Nonprofits, International Relations, NGOs, Program Management, Proposal Writing, Corporate Social..., Strategic Communications, Leadership Development, Non-profit..., Public Relations, Board Relations, Capacity Building, Leadership, Policy Analysis
Education
Middlebury Institute of International Studies at Monterey 1988 — 1990
MPA, Public Administration, International Development Management
Cornell College 1984 — 1988
BA, International Business, Spanish
Ken Michaelis Ken Michaelis's APAC Customer Services Experience June 2014 - Present
Job Customer Service Representative at APAC Customer Services
Industry Information Technology and Services
Experience
APAC Customer Services June 2014 - Present
Rockford Register Star August 2005 - August 2013
MembersAlliance Credit Union May 2000 - February 2004
Rockford Register Star 1999 - 2000
Rockford Register Star 1996 - 1999
Rockford Register Star 1995 - 1996
Rockford Register Star 1993 - 1995
Rockford Register Star 1987 - 1993
Skills
IBM AS/400 iSeries..., Microsoft Server..., Microsoft Client..., Microsoft Office, SysAid Help Desk..., Cisco, 3COM, Black Box..., Chatterbox and ESP IVR..., Gannett Genesys, and..., TeleDirect Liberation..., Kronos, CYBORG, and ADP..., Lawson and Computer..., Pitney Bowes / Group1..., Advanced Systems..., Magellan SpyView /..., ShowCase VISTA /..., Operating Systems, Training, Advertising, Windows, Testing, Time Management, Servers
Education
Coyne College 1975 — 1976
Certificate in Industrial Electronics, Analog and Digital Electronics
Rockford East High School 1969 — 1973
Diploma, General Studies
APAC Customer Services June 2014 - Present
Rockford Register Star August 2005 - August 2013
MembersAlliance Credit Union May 2000 - February 2004
Rockford Register Star 1999 - 2000
Rockford Register Star 1996 - 1999
Rockford Register Star 1995 - 1996
Rockford Register Star 1993 - 1995
Rockford Register Star 1987 - 1993
Skills
IBM AS/400 iSeries..., Microsoft Server..., Microsoft Client..., Microsoft Office, SysAid Help Desk..., Cisco, 3COM, Black Box..., Chatterbox and ESP IVR..., Gannett Genesys, and..., TeleDirect Liberation..., Kronos, CYBORG, and ADP..., Lawson and Computer..., Pitney Bowes / Group1..., Advanced Systems..., Magellan SpyView /..., ShowCase VISTA /..., Operating Systems, Training, Advertising, Windows, Testing, Time Management, Servers
Education
Coyne College 1975 — 1976
Certificate in Industrial Electronics, Analog and Digital Electronics
Rockford East High School 1969 — 1973
Diploma, General Studies
Lanie Fundanish Lanie Fundanish's APAC Customer Services Experience January 1999 - June 2003
Job Executive Assistant
Industry Executive Office
Experience
The Bayard Group January 2014 - Present
Right Start Consulting April 2012 - August 2013
Booz Allen Hamilton December 2011 - December 2011
National Wildlife Federation October 2011 - October 2011
First American Federal Solutions June 2007 - September 2008
Starr Reporting LLC July 2003 - May 2007
APAC Customer Services January 1999 - June 2003
Skills
Customer Service, Strategic Planning, Management Consulting, Strategy, Office Administration, MS Office Suite 2010 &..., Creative Problem Solving, Superior C-Level..., Get The Job Done Right..., Analytical Skills, Superior Communications..., Microsoft Access &..., iPad, ZoHo CRM Database and..., DropBox, RingCentral,..., Experienced Agent of..., Thinks Out of the Box..., Extremely Resourceful, Time Management, Training, Human Resources, Recruiting, Administration, Management, Interviews, Outlook
Education
Superior Reporting Services 2000 — 2002
Certification, Court Reporting/Court Reporter
College of Lake County
Business/Commerce, General, B+ Grade Average
The Bayard Group January 2014 - Present
Right Start Consulting April 2012 - August 2013
Booz Allen Hamilton December 2011 - December 2011
National Wildlife Federation October 2011 - October 2011
First American Federal Solutions June 2007 - September 2008
Starr Reporting LLC July 2003 - May 2007
APAC Customer Services January 1999 - June 2003
Skills
Customer Service, Strategic Planning, Management Consulting, Strategy, Office Administration, MS Office Suite 2010 &..., Creative Problem Solving, Superior C-Level..., Get The Job Done Right..., Analytical Skills, Superior Communications..., Microsoft Access &..., iPad, ZoHo CRM Database and..., DropBox, RingCentral,..., Experienced Agent of..., Thinks Out of the Box..., Extremely Resourceful, Time Management, Training, Human Resources, Recruiting, Administration, Management, Interviews, Outlook
Education
Superior Reporting Services 2000 — 2002
Certification, Court Reporting/Court Reporter
College of Lake County
Business/Commerce, General, B+ Grade Average
Cassandra Lopez's APAC Customer Services Experience November 2001 - August 2007
Job Where talent, opportunity and integrity meet. Staffing Specialist at Manpower
Industry Outsourcing/Offshoring
Experience
Manpower March 2013 - Present
The Results Companies August 2007 - November 2012
APAC Customer Services November 2001 - August 2007
Skills
Human Resources, Call Centers, BPO, Quality Assurance, Process Improvement, Performance Management, Technical Recruiting, Interviews, Recruiting, Business Process..., Customer Satisfaction, Payroll, Vendor Management, Contact Centers, Management, Coaching, Temporary Placement, Internet Recruiting
Education
Del Mar College 2013 — 2015
American Sign Language Interpretation and Translation, 4.0
Robstown High School 1994 — 1998
High School Diploma, General Studies
Manpower March 2013 - Present
The Results Companies August 2007 - November 2012
APAC Customer Services November 2001 - August 2007
Skills
Human Resources, Call Centers, BPO, Quality Assurance, Process Improvement, Performance Management, Technical Recruiting, Interviews, Recruiting, Business Process..., Customer Satisfaction, Payroll, Vendor Management, Contact Centers, Management, Coaching, Temporary Placement, Internet Recruiting
Education
Del Mar College 2013 — 2015
American Sign Language Interpretation and Translation, 4.0
Robstown High School 1994 — 1998
High School Diploma, General Studies
Kristina Heagle's APAC Customer Services Experience April 2011 - September 2011
Job Sr Customer Care Advocate (channel sales) at School Specialty, Inc.
Industry Consumer Services
Experience
School Specialty, Inc. June 2014 - Present
Kelly Services August 2013 - April 2014
Tyson Foods September 2011 - June 2013
APAC Customer Services April 2011 - September 2011
Kickapoo Casino December 2010 - March 2011
Miller Electric Mfg. Co. September 2006 - December 2008
Skills
Customer Service, Supervising, Casino Gaming, Food Manufacturing, Call Centers, Cashiering, Data Entry, Forklift Operator, Machine Operation, Filing, Telephone Skills, Distribution Center..., Customer, Customer Satisfaction, Order Processing, Sales
Education
Concordia University-Wisconsin 2012 — 2014
Bachelor of Business Management, Business Administration and Management, General
Fox Valley Technical College 2004 — 2006
Technical Degree, Medical Office Assistant/Specialist
School Specialty, Inc. June 2014 - Present
Kelly Services August 2013 - April 2014
Tyson Foods September 2011 - June 2013
APAC Customer Services April 2011 - September 2011
Kickapoo Casino December 2010 - March 2011
Miller Electric Mfg. Co. September 2006 - December 2008
Skills
Customer Service, Supervising, Casino Gaming, Food Manufacturing, Call Centers, Cashiering, Data Entry, Forklift Operator, Machine Operation, Filing, Telephone Skills, Distribution Center..., Customer, Customer Satisfaction, Order Processing, Sales
Education
Concordia University-Wisconsin 2012 — 2014
Bachelor of Business Management, Business Administration and Management, General
Fox Valley Technical College 2004 — 2006
Technical Degree, Medical Office Assistant/Specialist
Matthew Brownfield Matthew Brownfield's APAC Customer Services Experience January 2006 - August 2008
Job EdTPA Trainer at Pearson
Industry Computer Software
Experience
Pearson - Assessment & Instruction March 2013 - Present
Piglets & Sonshine Farm September 2012 - Present
Never Forgotten 2012 - Present
Online Adjunct January 2011 - Present
Colorado Technical University May 2010 - Present
CyTechRepair 2009 - Present
Autism-Visuals.com 2005 - Present
Monarch Teaching Technologies, Inc. January 2010 - June 2011
APAC Customer Services January 2006 - August 2008
inCode Wireless 2006 - 2007
Skills
Programming, Teaching, Customer Service, Analysis, Public Speaking, Team Building, Microsoft Office, HTML, Software Development, SQL, Non-profits, PowerPoint, Word, Excel, Business Intelligence, Windows, E-learning, Access, SQL Server, Web Development, XML, Databases, Problem Solving, Nonprofits, E-Learning, Leadership, Microsoft Excel, Java, Staff Development, Strategy, System Administration, Microsoft SQL Server, Microsoft Word
Education
Colorado Technical University 2007 — 2009
MS, Information Technology Management
Colorado Technical University 2004 — 2006
BS, Software Engineering
Pearson - Assessment & Instruction March 2013 - Present
Piglets & Sonshine Farm September 2012 - Present
Never Forgotten 2012 - Present
Online Adjunct January 2011 - Present
Colorado Technical University May 2010 - Present
CyTechRepair 2009 - Present
Autism-Visuals.com 2005 - Present
Monarch Teaching Technologies, Inc. January 2010 - June 2011
APAC Customer Services January 2006 - August 2008
inCode Wireless 2006 - 2007
Skills
Programming, Teaching, Customer Service, Analysis, Public Speaking, Team Building, Microsoft Office, HTML, Software Development, SQL, Non-profits, PowerPoint, Word, Excel, Business Intelligence, Windows, E-learning, Access, SQL Server, Web Development, XML, Databases, Problem Solving, Nonprofits, E-Learning, Leadership, Microsoft Excel, Java, Staff Development, Strategy, System Administration, Microsoft SQL Server, Microsoft Word
Education
Colorado Technical University 2007 — 2009
MS, Information Technology Management
Colorado Technical University 2004 — 2006
BS, Software Engineering
Raeleena Sheeler Raeleena Sheeler's APAC Customer Services Experience November 2012 - Present
Job CSR at APAC Customer Services
Industry Outsourcing/Offshoring
Experience
APAC Customer Services November 2012 - Present
Check Into Cash February 2011 - November 2012
Education
Crowder College
Associate of Arts (A.A.)
Northwest Missouri State University
APAC Customer Services November 2012 - Present
Check Into Cash February 2011 - November 2012
Education
Crowder College
Associate of Arts (A.A.)
Northwest Missouri State University
Matthew Sturdivant Matthew Sturdivant's APAC Customer Services Experience 2009 - 2010
Job at
Industry Telecommunications
Experience
Cothron Security Professionals August 2015 - Present
Convergint Technologies March 2015 - August 2015
D Cubed Technologies,Inc February 2014 - February 2015
Fusion Solutions 2013 - February 2014
CWF Solutions October 2012 - January 2013
AK Telecom September 2012 - 2013
CWF Solutions 2012 - 2012
ADEX February 2010 - August 2011
APAC Customer Services 2009 - 2010
Ajilon February 2008 - January 2009
Skills
Telecommunications, TCP/IP, Troubleshooting, Fiber Optics, LTE, WCDMA, Wireless Networking, Ethernet, 3G, Account Management, Outlook, Technical Recruiting, Testing, Customer Service, Windows, 4G, Provisioning, Team Leadership, Cellular Communications, RAN, Technical Support, Optical Fiber, VoIP, Cabling, RF, RNC, Software Documentation, LAN-WAN, Telephony, Network Design, Wireless, GSM, Networking, Cisco Technologies, Managed Services, CDMA, CCNA, Computer Network..., IP, Switches, EVDO, Mobile Devices, Integration, Routers, Software Installation, Transmission, T1, Frame Relay, Routing, Information Technology
Education
Del Mar College 2010 — 2011
Computer Science
Cothron Security Professionals August 2015 - Present
Convergint Technologies March 2015 - August 2015
D Cubed Technologies,Inc February 2014 - February 2015
Fusion Solutions 2013 - February 2014
CWF Solutions October 2012 - January 2013
AK Telecom September 2012 - 2013
CWF Solutions 2012 - 2012
ADEX February 2010 - August 2011
APAC Customer Services 2009 - 2010
Ajilon February 2008 - January 2009
Skills
Telecommunications, TCP/IP, Troubleshooting, Fiber Optics, LTE, WCDMA, Wireless Networking, Ethernet, 3G, Account Management, Outlook, Technical Recruiting, Testing, Customer Service, Windows, 4G, Provisioning, Team Leadership, Cellular Communications, RAN, Technical Support, Optical Fiber, VoIP, Cabling, RF, RNC, Software Documentation, LAN-WAN, Telephony, Network Design, Wireless, GSM, Networking, Cisco Technologies, Managed Services, CDMA, CCNA, Computer Network..., IP, Switches, EVDO, Mobile Devices, Integration, Routers, Software Installation, Transmission, T1, Frame Relay, Routing, Information Technology
Education
Del Mar College 2010 — 2011
Computer Science
Katie Soderberg Katie Soderberg's APAC Customer Services Experience May 2011 - January 2012
Job CRM Channel Manager for SmartConnect, at eOne Solutions
Industry Information Technology and Services
Experience
eOne Solutions May 2015 - Present
ClickDimensions January 2012 - May 2015
APAC Customer Services May 2011 - January 2012
SEI LLC May 2008 - May 2011
Skills
Microsoft CRM, Microsoft Dynamics, Partner Management, Strategic Alliances, Enterprise Software, Solution Selling, Sales Management
Education
Rasmussen College-Minnesota 2009 — 2012
Information Technology, Database Administration
Concordia College 2004 — 2008
Bachelors of Arts, Organizational Communications, Spanish, Psychology
eOne Solutions May 2015 - Present
ClickDimensions January 2012 - May 2015
APAC Customer Services May 2011 - January 2012
SEI LLC May 2008 - May 2011
Skills
Microsoft CRM, Microsoft Dynamics, Partner Management, Strategic Alliances, Enterprise Software, Solution Selling, Sales Management
Education
Rasmussen College-Minnesota 2009 — 2012
Information Technology, Database Administration
Concordia College 2004 — 2008
Bachelors of Arts, Organizational Communications, Spanish, Psychology
Dolores Lamberson Dolores Lamberson's APAC Customer Services Experience December 2009 - April 2012
Job Senior ERP Solution Architect at Edward Hospital
Industry Information Technology and Services
Experience
Edward Hospital March 2012 - Present
APAC Customer Services December 2009 - April 2012
CNA April 2002 - August 2009
CNA UniSource January 2000 - April 2002
CNA November 1993 - January 2000
CNA May 1991 - November 1993
Skills
SDLC, Oracle, Vendor Management, Software Development, Integration, Visio, Java, Crystal Reports, Business Analysis, Microsoft SQL Server, Lawson HRIS, Lawson EMSS, Data Warehousing, Testing, Program Management, PL/SQL, Systems Analysis, Requirements Gathering, Software Documentation, PeopleSoft, Databases, Requirements Analysis, Visual Basic, SQL, Access, DB2, Agile Methodologies, Unix, ERP, COBOL, Software Project..., SharePoint, Business Intelligence, Enterprise Architecture, ITIL, Data Center, PMP, Management, MS Project, ETL, Quality Assurance, Process Improvement, Database Design, Data Modeling, Disaster Recovery, Unix Shell Scripting, SOA, IT Management, Business Process, IT Strategy
Education
DePaul University 2005 — 2010
Master of Science, Information Systems
University of Illinois at Chicago 1979 — 1983
BS, Math & Computer Science
J Sterling Morton East High School 1973 — 1977
Edward Hospital March 2012 - Present
APAC Customer Services December 2009 - April 2012
CNA April 2002 - August 2009
CNA UniSource January 2000 - April 2002
CNA November 1993 - January 2000
CNA May 1991 - November 1993
Skills
SDLC, Oracle, Vendor Management, Software Development, Integration, Visio, Java, Crystal Reports, Business Analysis, Microsoft SQL Server, Lawson HRIS, Lawson EMSS, Data Warehousing, Testing, Program Management, PL/SQL, Systems Analysis, Requirements Gathering, Software Documentation, PeopleSoft, Databases, Requirements Analysis, Visual Basic, SQL, Access, DB2, Agile Methodologies, Unix, ERP, COBOL, Software Project..., SharePoint, Business Intelligence, Enterprise Architecture, ITIL, Data Center, PMP, Management, MS Project, ETL, Quality Assurance, Process Improvement, Database Design, Data Modeling, Disaster Recovery, Unix Shell Scripting, SOA, IT Management, Business Process, IT Strategy
Education
DePaul University 2005 — 2010
Master of Science, Information Systems
University of Illinois at Chicago 1979 — 1983
BS, Math & Computer Science
J Sterling Morton East High School 1973 — 1977
John-Michael Ermel John-Michael Ermel's APAC Customer Services Experience 1991 - 1996
Job Business Manager North America
Industry International Trade and Development
Experience
Gaggione SAS August 2006 - Present
Solarscope LLC 2003 - Present
CYCLOS Intern'l LLC June 2002 - Present
Group in Parity LLC September 1999 - Present
Case Consult GmbH 2000 - 2002
OAR Consulting Inc./COIN 1998 - 2001
TEAM Technologies 1996 - 1998
APAC Customer Services 1991 - 1996
Skills
New Business Development, International Business, Marketing Strategy, Business Strategy, Strategic Planning, Channel Management, Negotiation, Start-ups, Account Management, Sales Management, Direct Sales, International Sales, Marketing Communications, Entrepreneurship, Customer Relations, B2B, Business Planning, Program Management, Team Building, Product Launch, Strategy Development, International Trade, Product Development, Entrepreneur, International Marketing, P&L Management, Business Management, Solution Selling, Optics, Customer Service, Management, Product Marketing, Sales Operations, Marketing, Strategic Partnerships, Sales, Competitive Analysis, Product Management, Executive Management, Business Development, Marketing Management, Online Marketing, Market Analysis, Global Business..., E-commerce, Lead Generation, Key Account Management, Leadership, Cross-functional Team...
Education
University of Nebraska-Lincoln 1993 — 1993
Management Certification
College of Lake County 1981 — 1985
AS and AAS
SUZUKI Motors USA 1978 — 1979
Technical Certification
Faith Academy 1971 — 1976
Gaggione SAS August 2006 - Present
Solarscope LLC 2003 - Present
CYCLOS Intern'l LLC June 2002 - Present
Group in Parity LLC September 1999 - Present
Case Consult GmbH 2000 - 2002
OAR Consulting Inc./COIN 1998 - 2001
TEAM Technologies 1996 - 1998
APAC Customer Services 1991 - 1996
Skills
New Business Development, International Business, Marketing Strategy, Business Strategy, Strategic Planning, Channel Management, Negotiation, Start-ups, Account Management, Sales Management, Direct Sales, International Sales, Marketing Communications, Entrepreneurship, Customer Relations, B2B, Business Planning, Program Management, Team Building, Product Launch, Strategy Development, International Trade, Product Development, Entrepreneur, International Marketing, P&L Management, Business Management, Solution Selling, Optics, Customer Service, Management, Product Marketing, Sales Operations, Marketing, Strategic Partnerships, Sales, Competitive Analysis, Product Management, Executive Management, Business Development, Marketing Management, Online Marketing, Market Analysis, Global Business..., E-commerce, Lead Generation, Key Account Management, Leadership, Cross-functional Team...
Education
University of Nebraska-Lincoln 1993 — 1993
Management Certification
College of Lake County 1981 — 1985
AS and AAS
SUZUKI Motors USA 1978 — 1979
Technical Certification
Faith Academy 1971 — 1976
Carla Walters's APAC Customer Services Experience April 1996 - July 2000
Job Field Project Supervisor
Industry Retail
Experience
Walmart April 2015 - Present
Walmart May 2012 - April 2015
Kellog Brown Root Services Co April 2008 - May 2010
Walmart Distribution Center June 2002 - August 2008
United States Army Reserve April 1988 - April 2008
APAC Customer Services April 1996 - July 2000
Skills
Inventory Management, Customer Service, Training, Microsoft Excel, Public Speaking, Leadership, Management, Microsoft Word, Microsoft Office, Operations Management, Process Improvement, Process Scheduler, Project Planning, Supervisory Skills
Education
Columbia Southern University 2007 — 2009
Associate's degree, Business Administration and Management, General
Walmart April 2015 - Present
Walmart May 2012 - April 2015
Kellog Brown Root Services Co April 2008 - May 2010
Walmart Distribution Center June 2002 - August 2008
United States Army Reserve April 1988 - April 2008
APAC Customer Services April 1996 - July 2000
Skills
Inventory Management, Customer Service, Training, Microsoft Excel, Public Speaking, Leadership, Management, Microsoft Word, Microsoft Office, Operations Management, Process Improvement, Process Scheduler, Project Planning, Supervisory Skills
Education
Columbia Southern University 2007 — 2009
Associate's degree, Business Administration and Management, General
Yelena Britva Yelena Britva's APAC Customer Services Experience September 2006 - March 2013
Job Discover Financial Services
Industry Financial Services
Experience
Discover Financial Services April 2013 - Present
APAC Customer Services September 2006 - March 2013
Skills
Account Reconciliation, Variance Analysis, Forecasting, Finance, Analysis, Financial Statements, Financial Forecasting, Bank Reconciliation, Accruals, Journal Entries, Invoicing, GAAP, Internal Audit, Management, Financial Analysis, Financial Reporting, Corporate Finance, Accounting
Education
DePaul University
Accounting and Finance
Discover Financial Services April 2013 - Present
APAC Customer Services September 2006 - March 2013
Skills
Account Reconciliation, Variance Analysis, Forecasting, Finance, Analysis, Financial Statements, Financial Forecasting, Bank Reconciliation, Accruals, Journal Entries, Invoicing, GAAP, Internal Audit, Management, Financial Analysis, Financial Reporting, Corporate Finance, Accounting
Education
DePaul University
Accounting and Finance
Nicole Noel Harper's APAC Customer Services Experience November 2004 - July 2005
Job Forward Thinking HRIS Professional in Pursuit of Excellence
Industry Media Production
Experience
Corbis October 2014 - Present
Tenneco March 2013 - September 2014
Pactiv July 2007 - September 2012
Discover Financial Services July 2005 - March 2007
APAC Customer Services November 2004 - July 2005
Hospira August 2000 - November 2004
Skills
HRIS, Human Resources, SAP, Personnel Management, Labor Relations, SAP HR, Microsoft Office, Ceridian, Winshuttle, Lotus Notes, Talent Management, SQL, SAP PA, Outlook, Project Management, Process Improvement, Ultipro, Adobe Acrobat, Microsoft Certified..., Analytics, Lawson HRIS, Visual Basic, Employee Training, SAP Payroll, SAP OM, Business Objects, Reporting & Analysis, Dashboard Metrics, PeopleSoft, ADP Payroll, New Hire Orientations, Onboarding, Employee Relations, HR Policies, Applicant Tracking..., Employee Engagement, HR Transformation, Training, Affirmative Action, Red Carpet, EEO Reporting, Jobvite
Education
Columbia College 2009 — 2014
Bachelor of Arts (BA), General Studies
Columbia College 2009 — 2012
Associate of Arts (AA), General Studies
Corbis October 2014 - Present
Tenneco March 2013 - September 2014
Pactiv July 2007 - September 2012
Discover Financial Services July 2005 - March 2007
APAC Customer Services November 2004 - July 2005
Hospira August 2000 - November 2004
Skills
HRIS, Human Resources, SAP, Personnel Management, Labor Relations, SAP HR, Microsoft Office, Ceridian, Winshuttle, Lotus Notes, Talent Management, SQL, SAP PA, Outlook, Project Management, Process Improvement, Ultipro, Adobe Acrobat, Microsoft Certified..., Analytics, Lawson HRIS, Visual Basic, Employee Training, SAP Payroll, SAP OM, Business Objects, Reporting & Analysis, Dashboard Metrics, PeopleSoft, ADP Payroll, New Hire Orientations, Onboarding, Employee Relations, HR Policies, Applicant Tracking..., Employee Engagement, HR Transformation, Training, Affirmative Action, Red Carpet, EEO Reporting, Jobvite
Education
Columbia College 2009 — 2014
Bachelor of Arts (BA), General Studies
Columbia College 2009 — 2012
Associate of Arts (AA), General Studies
Jenna Bridley's APAC Customer Services Experience June 2012 - December 2013
Job Strategic Business Analyst (SBA) representing Microsoft tools & routing; Office 365 SME
Industry Outsourcing/Offshoring
Experience
Expert Global Solutions December 2013 - Present
APAC Customer Services June 2012 - December 2013
APAC Customer Services April 2013 - May 2013
Alan Evans Bridal December 2009 - February 2012
Skills
Office 365, Microsoft Licensing, CRM, Sales, Microsoft CRM, Customer Experience, SharePoint, Customer Satisfaction, Lead Generation, Customer Service, Microsoft Dynamics, Cloud Computing, Solution Selling, SaaS, Call Centers, Microsoft Technologies, Windows Intune, Microsoft Office, Microsoft Excel, Microsoft Exchange, Lync Online, SharePoint Online, Reporting & Analysis, C2PC, USD, CRM for SMB, Account Management, Time Management, Training
Education
Minnesota State Community and Technical College 2006 — 2007
N/A, Fashion Marketing and Management
Concordia College 2004 — 2005
N/A, Fashion/Apparel Design
Expert Global Solutions December 2013 - Present
APAC Customer Services June 2012 - December 2013
APAC Customer Services April 2013 - May 2013
Alan Evans Bridal December 2009 - February 2012
Skills
Office 365, Microsoft Licensing, CRM, Sales, Microsoft CRM, Customer Experience, SharePoint, Customer Satisfaction, Lead Generation, Customer Service, Microsoft Dynamics, Cloud Computing, Solution Selling, SaaS, Call Centers, Microsoft Technologies, Windows Intune, Microsoft Office, Microsoft Excel, Microsoft Exchange, Lync Online, SharePoint Online, Reporting & Analysis, C2PC, USD, CRM for SMB, Account Management, Time Management, Training
Education
Minnesota State Community and Technical College 2006 — 2007
N/A, Fashion Marketing and Management
Concordia College 2004 — 2005
N/A, Fashion/Apparel Design
Omar Aponte Omar Aponte's APAC Customer Services Experience July 2006 - March 2007
Job Manager, Sales Operations at Cox Automotive Inc.
Industry Online Media
Experience
Cox Automotive Inc.- Autotrader March 2014 - Present
AutoTrader.com October 2011 - February 2014
AutoTrader.com - AutoTraderLatino January 2009 - October 2011
Cox AutoTrader - AutoMart.com March 2008 - December 2008
Cox AutoTrader - AutoMercado.com April 2007 - February 2008
APAC Customer Services July 2006 - March 2007
DJ's December 2004 - June 2006
MCI Worldcom March 1997 - November 2004
Skills
Leadership, Management, Training Management, Sales Management, Inside Sales Management, Customer Operations..., Project Management, Advertising, Marketing, Sales, Social Media, Training, Sales Training, Inside Sales Training, Employee Training, Customer Service..., Customer Service, Customer Support, Automotive, Sales Operations, Business Operations, Customer Service..., New Business Development, Business Development, Microsoft Office, Salesforce.com, Team Leadership, Product Management, Strategy, Analysis
Education
Christopher Newport University
Cox Automotive Inc.- Autotrader March 2014 - Present
AutoTrader.com October 2011 - February 2014
AutoTrader.com - AutoTraderLatino January 2009 - October 2011
Cox AutoTrader - AutoMart.com March 2008 - December 2008
Cox AutoTrader - AutoMercado.com April 2007 - February 2008
APAC Customer Services July 2006 - March 2007
DJ's December 2004 - June 2006
MCI Worldcom March 1997 - November 2004
Skills
Leadership, Management, Training Management, Sales Management, Inside Sales Management, Customer Operations..., Project Management, Advertising, Marketing, Sales, Social Media, Training, Sales Training, Inside Sales Training, Employee Training, Customer Service..., Customer Service, Customer Support, Automotive, Sales Operations, Business Operations, Customer Service..., New Business Development, Business Development, Microsoft Office, Salesforce.com, Team Leadership, Product Management, Strategy, Analysis
Education
Christopher Newport University
Claudine Thomas Claudine Thomas's APAC Customer Services Experience August 2011 - May 2013
Job Customer Service Supervisor at Xerox
Industry Information Technology and Services
Experience
Xerox July 2013 - Present
Xerox January 2015 - August 2015
APAC Customer Services August 2011 - May 2013
Quadax, Inc. September 2008 - July 2011
Washington Mutual Savings Bank September 2007 - July 2008
HSBC May 2005 - August 2007
Skills
Customer Service, Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Telephone Skills, Teamwork, Team Building, Team Leadership, Coaching & Mentoring, Bilingual Communications, Typing, English, Facebook, Healthcare, Health Insurance, 10 Key, Outlook, Quality Assurance, Windows XP, Training, Management, Customer Experience, Call Centers, Team Management, Customer Satisfaction
Education
De La Salle University 1996 — 1999
International Studies, European Studies/Civilization
Xerox July 2013 - Present
Xerox January 2015 - August 2015
APAC Customer Services August 2011 - May 2013
Quadax, Inc. September 2008 - July 2011
Washington Mutual Savings Bank September 2007 - July 2008
HSBC May 2005 - August 2007
Skills
Customer Service, Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Telephone Skills, Teamwork, Team Building, Team Leadership, Coaching & Mentoring, Bilingual Communications, Typing, English, Facebook, Healthcare, Health Insurance, 10 Key, Outlook, Quality Assurance, Windows XP, Training, Management, Customer Experience, Call Centers, Team Management, Customer Satisfaction
Education
De La Salle University 1996 — 1999
International Studies, European Studies/Civilization
Brad Mrstik Brad Mrstik's APAC Customer Services Experience September 1991 - September 1994
Job Finance Director
Industry Accounting
Experience
Jim Sattler Custom Homes February 2014 - Present
J&P Cycles 1994 - 2013
APAC Customer Services September 1991 - September 1994
Skills
Financial Statements, Financial Accounting, Budgets, Operating Budgets, Capital Budgeting, Department Budgeting, Budget Monitoring, Financial Audits, Cash Management, Financial Forecasting, Financial Analysis
Education
Coe College 1978 — 1982
Bachelor of Arts (BA), Accounting and Business/Management
Coe College
Bachelor's degree in Accounting/Business Admin
Jim Sattler Custom Homes February 2014 - Present
J&P Cycles 1994 - 2013
APAC Customer Services September 1991 - September 1994
Skills
Financial Statements, Financial Accounting, Budgets, Operating Budgets, Capital Budgeting, Department Budgeting, Budget Monitoring, Financial Audits, Cash Management, Financial Forecasting, Financial Analysis
Education
Coe College 1978 — 1982
Bachelor of Arts (BA), Accounting and Business/Management
Coe College
Bachelor's degree in Accounting/Business Admin
Israel Ricardo Rosario's APAC Customer Services Experience May 2014 - July 2015
Job Customer Service Representative at EGS
Industry Mechanical or Industrial Engineering
Experience
Upstate Cerebral Palsy August 2015 - Present
APAC Customer Services May 2014 - July 2015
Walgreens September 2011 - January 2014
Skills
Customer Service, Microsoft Excel, Microsoft Word, PowerPoint, Leadership, Sales, Team Leadership, Customer Satisfaction, Training, Time Management, Mechanical Engineering, SolidWorks, PTC Creo, Autodesk Inventor
Education
SUNY Polytechnic Institute 2014 — 2016
Mechanical Engineering/Mechanical Technology/Technician
CUNY New York City College of Technology 2011 — 2013
Mechanical Engineering/Mechanical Technology/Technician
Upstate Cerebral Palsy August 2015 - Present
APAC Customer Services May 2014 - July 2015
Walgreens September 2011 - January 2014
Skills
Customer Service, Microsoft Excel, Microsoft Word, PowerPoint, Leadership, Sales, Team Leadership, Customer Satisfaction, Training, Time Management, Mechanical Engineering, SolidWorks, PTC Creo, Autodesk Inventor
Education
SUNY Polytechnic Institute 2014 — 2016
Mechanical Engineering/Mechanical Technology/Technician
CUNY New York City College of Technology 2011 — 2013
Mechanical Engineering/Mechanical Technology/Technician
Emily Woloshin's APAC Customer Services Experience December 2008 - March 2014
Job Director, Workplace Support Services
Industry Human Resources
Experience
Premier Building Group March 2014 - Present
APAC Customer Services December 2008 - March 2014
Barness Papas Investments November 2007 - October 2008
Environmental Systems Products October 1997 - December 2007
Jewelway International February 1995 - September 1997
Skills
Organizational..., Talent Management, Human Resources, Employee Benefits, Onboarding, Vendor Management, Personnel Management, Leadership, Management, Deferred Compensation, Program Management, Payroll, CRM, Temporary Placement, Talent Acquisition, Policy
Education
Citrus College
University of Arizona
Premier Building Group March 2014 - Present
APAC Customer Services December 2008 - March 2014
Barness Papas Investments November 2007 - October 2008
Environmental Systems Products October 1997 - December 2007
Jewelway International February 1995 - September 1997
Skills
Organizational..., Talent Management, Human Resources, Employee Benefits, Onboarding, Vendor Management, Personnel Management, Leadership, Management, Deferred Compensation, Program Management, Payroll, CRM, Temporary Placement, Talent Acquisition, Policy
Education
Citrus College
University of Arizona
Jarvis Cameron Jarvis Cameron's APAC Customer Services Experience November 2014 - February 2015
Job Customer Service Professional
Industry Consumer Services
Experience
Sitel October 2013 - May 2015
APAC Customer Services November 2014 - February 2015
McDonald's Corporation December 2011 - May 2012
Skills
Customer Service, Catering, Restaurants, Restaurant Management, Time Management, Microsoft Office, Microsoft Word, Teamwork, Food & Beverage, Food Safety, Cashiering
Education
College of Southern Nevada 2010 — 2011
Theatre/Theater
Sitel October 2013 - May 2015
APAC Customer Services November 2014 - February 2015
McDonald's Corporation December 2011 - May 2012
Skills
Customer Service, Catering, Restaurants, Restaurant Management, Time Management, Microsoft Office, Microsoft Word, Teamwork, Food & Beverage, Food Safety, Cashiering
Education
College of Southern Nevada 2010 — 2011
Theatre/Theater
Galynne Goodwill Galynne Goodwill's APAC Customer Services Experience March 2002 - January 2003
Job Songwriter, Performer, Visionary
Industry Music
Experience
From the Heart Radio with Galynne February 2015 - Present
Galynne.com March 2001 - Present
Navitus Health Solutions December 2005 - June 2007
Learning Adults LLC February 2003 - March 2005
APAC Customer Services March 2002 - January 2003
American Medical Security August 1993 - February 2002
Skills
Songwriting, Music, Singing, Recording, Guitar, Training, Sound, Musical Theatre, Entertainment, Vocal, Coaching, Customer Service, Songs, Lyrics, Performance Management, Music Production, Music Industry, POP, Audio Engineering, Vocalist, Guitarist, Team Building, Time Management, Strategic Planning, Piano, Management, Event Management, Leadership Development, Original Music, Composition, Teaching, Employee Training, Music Education, Art, Talent Management, Human Resources, Project Management, Social Networking
Education
Concordia University-Wisconsin 1997 — 2000
Completed Undergraduate Courses in Organizational Leadership
Illinois Central College 1983 — 1984
Music Business, Completed undergraduate courses in Music Business
From the Heart Radio with Galynne February 2015 - Present
Galynne.com March 2001 - Present
Navitus Health Solutions December 2005 - June 2007
Learning Adults LLC February 2003 - March 2005
APAC Customer Services March 2002 - January 2003
American Medical Security August 1993 - February 2002
Skills
Songwriting, Music, Singing, Recording, Guitar, Training, Sound, Musical Theatre, Entertainment, Vocal, Coaching, Customer Service, Songs, Lyrics, Performance Management, Music Production, Music Industry, POP, Audio Engineering, Vocalist, Guitarist, Team Building, Time Management, Strategic Planning, Piano, Management, Event Management, Leadership Development, Original Music, Composition, Teaching, Employee Training, Music Education, Art, Talent Management, Human Resources, Project Management, Social Networking
Education
Concordia University-Wisconsin 1997 — 2000
Completed Undergraduate Courses in Organizational Leadership
Illinois Central College 1983 — 1984
Music Business, Completed undergraduate courses in Music Business
shawnica phillips's APAC Customer Services Experience February 2004 - July 2007
Job Healthy Families Case Manager at Phipps Neighborhoods
Industry Nonprofit Organization Management
Experience
new directions secondary school September 2014 - Present
Phipps Community Development Corporation July 2009 - Present
PhippsCDC July 2009 - June 2011
Phipps Community Development Corporation November 2007 - December 2010
APAC Customer Services February 2004 - July 2007
SuperClubs November 2000 - May 2003
Skills
Community Outreach, Training, Customer Service, Nonprofits, Program Management, Public Speaking, Behavioral Intervention, Supervisory Skills, Program Development, Motivational Speaking, Non-profits, Youth Empowerment, Fundraising, Management, Social Services, Leadership, Microsoft Excel, Coaching, Resume Writing, Microsoft Word, PowerPoint, Workshop Facilitation, Volunteer Management, Market Research, Educational Leadership, Volunteering, Return to Work Planning, Outlook, Event Planning, Client Intake, Microsoft Office, Job Coaching, Job Search
Education
City University of New York-Herbert H. Lehman College 2012 — 2013
Family Development Certificate, Human Development, Family Studies, and Related Services
Utica School of Commerce 2005 — 2006
Associates, Legal Administration
Plantation High School 1993 — 1993
General Equivalency Diploma, General Education
new directions secondary school September 2014 - Present
Phipps Community Development Corporation July 2009 - Present
PhippsCDC July 2009 - June 2011
Phipps Community Development Corporation November 2007 - December 2010
APAC Customer Services February 2004 - July 2007
SuperClubs November 2000 - May 2003
Skills
Community Outreach, Training, Customer Service, Nonprofits, Program Management, Public Speaking, Behavioral Intervention, Supervisory Skills, Program Development, Motivational Speaking, Non-profits, Youth Empowerment, Fundraising, Management, Social Services, Leadership, Microsoft Excel, Coaching, Resume Writing, Microsoft Word, PowerPoint, Workshop Facilitation, Volunteer Management, Market Research, Educational Leadership, Volunteering, Return to Work Planning, Outlook, Event Planning, Client Intake, Microsoft Office, Job Coaching, Job Search
Education
City University of New York-Herbert H. Lehman College 2012 — 2013
Family Development Certificate, Human Development, Family Studies, and Related Services
Utica School of Commerce 2005 — 2006
Associates, Legal Administration
Plantation High School 1993 — 1993
General Equivalency Diploma, General Education
Heather N. Hartman-.Lacerna's APAC Customer Services Experience December 2013 - January 2014
Job Telacommunications/Customer service Specialist.
Industry Human Resources
Experience
Consumer Cellular, Inc. May 2015 - Present
Epiq Systems 2015 - August 2015
APAC Customer Services December 2013 - January 2014
International Marketing Assoc. June 2004 - October 2010
Skills
typing 63 wpm,..., Customer Service, Negotiation, Microsoft Word, Public Speaking, Microsoft Office, Microsoft Excel, Outlook, Research, Networking, Coaching, Team Leadership, Data Entry, Sales, Social Networking, Call Centers, Telephone Skills, Strategic Planning, Customer Satisfaction, Teamwork, Access, Telecommunications, Training, Time Management, Human Resources, Recruiting, PowerPoint, Data Analysis, Management, Process Improvement, Invoicing, Social Media Marketing, Troubleshooting, Event Planning, Administration, Marketing, Customer Retention, Social Media, Windows, Quality Assurance, Employee Training, Microsoft Exchange, Computer Security, Customer Support, Healthcare, Mental Health, Personal Training, Keyboard Programming, Healthcare Information..., Customer Experience
Education
Strayer University (VA) 2010 — 2016
Bachelors of health management masters of psychology, Health management and psychology
College of the Albemarle 1999 — 2001
Associate of Science (A.S.), Computer Systems Networking and Telecommunications
Consumer Cellular, Inc. May 2015 - Present
Epiq Systems 2015 - August 2015
APAC Customer Services December 2013 - January 2014
International Marketing Assoc. June 2004 - October 2010
Skills
typing 63 wpm,..., Customer Service, Negotiation, Microsoft Word, Public Speaking, Microsoft Office, Microsoft Excel, Outlook, Research, Networking, Coaching, Team Leadership, Data Entry, Sales, Social Networking, Call Centers, Telephone Skills, Strategic Planning, Customer Satisfaction, Teamwork, Access, Telecommunications, Training, Time Management, Human Resources, Recruiting, PowerPoint, Data Analysis, Management, Process Improvement, Invoicing, Social Media Marketing, Troubleshooting, Event Planning, Administration, Marketing, Customer Retention, Social Media, Windows, Quality Assurance, Employee Training, Microsoft Exchange, Computer Security, Customer Support, Healthcare, Mental Health, Personal Training, Keyboard Programming, Healthcare Information..., Customer Experience
Education
Strayer University (VA) 2010 — 2016
Bachelors of health management masters of psychology, Health management and psychology
College of the Albemarle 1999 — 2001
Associate of Science (A.S.), Computer Systems Networking and Telecommunications
Charles Gibbs Charles Gibbs's APAC Customer Services Experience November 2010 - March 2011
Job Managing Consultant, Network Security Services at Trustwave
Industry Information Technology and Services
Experience
Trustwave April 2013 - Present
Prototype IT April 2012 - April 2013
TTI, Inc. July 2011 - March 2012
APAC Customer Services November 2010 - March 2011
Creekwood August 2007 - August 2010
H/P Technologies, Inc. June 2009 - January 2010
BearingPoint June 1996 - August 2007
Skills
Data Center, Cloud Computing, Network Architecture, Virtualization, IT Strategy, Project Management, Outsourcing, IT Outsourcing, Software Development, Training, Management, Networking, Security, Enterprise Architecture
Education
Penn State University 2005 — 2005
Organizational Management
Dallas County Community College 2002 — 2004
AS, Liberal Arts
Trustwave April 2013 - Present
Prototype IT April 2012 - April 2013
TTI, Inc. July 2011 - March 2012
APAC Customer Services November 2010 - March 2011
Creekwood August 2007 - August 2010
H/P Technologies, Inc. June 2009 - January 2010
BearingPoint June 1996 - August 2007
Skills
Data Center, Cloud Computing, Network Architecture, Virtualization, IT Strategy, Project Management, Outsourcing, IT Outsourcing, Software Development, Training, Management, Networking, Security, Enterprise Architecture
Education
Penn State University 2005 — 2005
Organizational Management
Dallas County Community College 2002 — 2004
AS, Liberal Arts
Brian Travers's APAC Customer Services Experience 1992 - 1993
Job CEO at Premium Retail Services
Industry Retail
Experience
Premium Retail Services November 2013 - Present
Premium Retail Services May 1991 - Present
APAC Customer Services 1992 - 1993
Intllisell Corporation 1990 - 1991
Sitel 1989 - 1991
Skills
Merchandising, Retail, Sales, Sales Management, Customer Service, Business Development, Income Statement, Inventory Management, Leadership, Management, Marketing, Marketing Strategy
Education
Creighton University 1985 — 1989
Premium Retail Services November 2013 - Present
Premium Retail Services May 1991 - Present
APAC Customer Services 1992 - 1993
Intllisell Corporation 1990 - 1991
Sitel 1989 - 1991
Skills
Merchandising, Retail, Sales, Sales Management, Customer Service, Business Development, Income Statement, Inventory Management, Leadership, Management, Marketing, Marketing Strategy
Education
Creighton University 1985 — 1989
Annel Bertholin's APAC Customer Services Experience July 2014 - January 2015
Job Recruiting Coordinator
Industry Architecture & Planning
Experience
APAC Customer Services July 2014 - January 2015
BOB'S WOOD SPECIALTIES May 2014 - July 2014
McDonald's Corporation January 2012 - July 2014
Skills
AutoCAD, SketchUp, Photoshop, Revit, Microsoft Word, Microsoft Office, Space Planning, InDesign, Development Design, Rendering, Sketching, Design Research, Architectural Drawings
Education
Florida International University 2015 — 2017
Master's degree, Interior Architecture
Dakota County Technical College 2012 — 2014
Associate of Arts and Sciences (A.A.S.), Interior Design
APAC Customer Services July 2014 - January 2015
BOB'S WOOD SPECIALTIES May 2014 - July 2014
McDonald's Corporation January 2012 - July 2014
Skills
AutoCAD, SketchUp, Photoshop, Revit, Microsoft Word, Microsoft Office, Space Planning, InDesign, Development Design, Rendering, Sketching, Design Research, Architectural Drawings
Education
Florida International University 2015 — 2017
Master's degree, Interior Architecture
Dakota County Technical College 2012 — 2014
Associate of Arts and Sciences (A.A.S.), Interior Design
Monica Elizondo Monica Elizondo's APAC Customer Services Experience May 2002 - November 2007
Job Sr. Project Control Analyst at Accenture
Industry Management Consulting
Experience
Accenture May 2012 - Present
Afni March 2010 - January 2012
Afni February 2008 - March 2010
APAC Customer Services May 2002 - November 2007
Skills
Process Development, Process Improvement, Call Center, Coaching, Customer Service, Customer Satisfaction, Telecommunications, Documentation, Training Delivery, Mentoring, Large Group Facilitation, Team Leadership, Problem Solving, Teamwork, Performance Management, Training, Employee Training, Team Building
Education
Del Mar College 2003 — 2006
Associates-Computer Network Support Technology
Accenture May 2012 - Present
Afni March 2010 - January 2012
Afni February 2008 - March 2010
APAC Customer Services May 2002 - November 2007
Skills
Process Development, Process Improvement, Call Center, Coaching, Customer Service, Customer Satisfaction, Telecommunications, Documentation, Training Delivery, Mentoring, Large Group Facilitation, Team Leadership, Problem Solving, Teamwork, Performance Management, Training, Employee Training, Team Building
Education
Del Mar College 2003 — 2006
Associates-Computer Network Support Technology
Wayne Zerck Wayne Zerck's APAC Customer Services Experience April 2012 - June 2013
Job Microsoft Dynamics Inbound Sales at Microsoft (APAC)
Industry Computer Software
Experience
Microsoft (APAC) April 2014 - Present
Microsoft April 2012 - April 2014
APAC Customer Services April 2012 - June 2013
Sky Logistics October 2007 - April 2012
Skills
Communication, Phone Skills, Solid computer skills, Lync, Recruiting, Office 365, Telephone Skills, Cloud Computing, Partner Management, SharePoint, Microsoft Technologies, Hyper-V, VMware, Unified Communications, Microsoft CRM, Microsoft Dynamics, Citrix, Data Center, Virtualization, Sales Management, Sales Process, Salesforce.com
Education
Albert Lea High School
Concordia College
Microsoft (APAC) April 2014 - Present
Microsoft April 2012 - April 2014
APAC Customer Services April 2012 - June 2013
Sky Logistics October 2007 - April 2012
Skills
Communication, Phone Skills, Solid computer skills, Lync, Recruiting, Office 365, Telephone Skills, Cloud Computing, Partner Management, SharePoint, Microsoft Technologies, Hyper-V, VMware, Unified Communications, Microsoft CRM, Microsoft Dynamics, Citrix, Data Center, Virtualization, Sales Management, Sales Process, Salesforce.com
Education
Albert Lea High School
Concordia College
Jaclyn Schmidt Jaclyn Schmidt's APAC Customer Services Experience November 2005 - July 2006
Job Graduate of Concordia UniversityWisconsin
Industry Marketing and Advertising
Experience
Fox Valley Lutheran Schools 2011 - Present
Air Wisconsin Airlines June 2014 - August 2014
Oshkosh North High School July 2012 - June 2014
Humana July 2006 - January 2011
APAC Customer Services November 2005 - July 2006
Skyline Comedy Cafe 2002 - 2006
Skills
PowerPoint, Microsoft Excel, Marketing, Outlook, Microsoft Office, Microsoft Word, Customer Service, Sales, Process Improvement, Social Media, Social Networking, Strategic Planning, Training, Team Leadership, Team Building, Public Speaking, Marketing Strategy, Call Centers, Recruiting, Management, Sales Process, Selling, Coaching
Education
Concordia University-Wisconsin 2011 — 2015
Master's Degree, Teaching and Learning
Concordia University-Wisconsin 2010 — 2011
Teacher Certification Program, Business Administration and Management, General
University of Wisconsin-Oshkosh 1999 — 2004
Bachelors, Marketing
Fox Valley Lutheran Schools 2011 - Present
Air Wisconsin Airlines June 2014 - August 2014
Oshkosh North High School July 2012 - June 2014
Humana July 2006 - January 2011
APAC Customer Services November 2005 - July 2006
Skyline Comedy Cafe 2002 - 2006
Skills
PowerPoint, Microsoft Excel, Marketing, Outlook, Microsoft Office, Microsoft Word, Customer Service, Sales, Process Improvement, Social Media, Social Networking, Strategic Planning, Training, Team Leadership, Team Building, Public Speaking, Marketing Strategy, Call Centers, Recruiting, Management, Sales Process, Selling, Coaching
Education
Concordia University-Wisconsin 2011 — 2015
Master's Degree, Teaching and Learning
Concordia University-Wisconsin 2010 — 2011
Teacher Certification Program, Business Administration and Management, General
University of Wisconsin-Oshkosh 1999 — 2004
Bachelors, Marketing
Nathan Wielandt Nathan Wielandt's APAC Customer Services Experience October 2014 - April 2015
Job Currently looking for New Career Opportunity
Industry Staffing and Recruiting
Experience
Currently Looking For a New Opportunity August 2015 - Present
APAC Customer Services October 2014 - April 2015
Playlv Gaming Investments, Llc June 2014 - September 2014
Agile-1 March 2014 - June 2014
Unit Chemical Corporation September 2012 - April 2013
Associated Builders & Contractors April 2012 - May 2012
Williams and Mahoney Law Firm September 2011 - December 2011
The Eastridge Group 2002 - 2004
Disneyland May 1993 - April 2001
Skills
Administrative Work, Human Resources, Office Management, Administrative..., Data Entry, Invoicing, Accounts Payable, Accounts Receivable, Spreadsheets, Management, Outlook, Employee Relations, Filing, Recruiting, Hiring, Microsoft Word, Administrative..., Interviews, Customer Service, Onboarding, Talent Acquisition, Sourcing
Education
Citrus College 1990 — 1993
No Degree, Early Childhood Education and Teaching
Covina High School 1986 — 1990
High School Diploma, General Studies, Music
Currently Looking For a New Opportunity August 2015 - Present
APAC Customer Services October 2014 - April 2015
Playlv Gaming Investments, Llc June 2014 - September 2014
Agile-1 March 2014 - June 2014
Unit Chemical Corporation September 2012 - April 2013
Associated Builders & Contractors April 2012 - May 2012
Williams and Mahoney Law Firm September 2011 - December 2011
The Eastridge Group 2002 - 2004
Disneyland May 1993 - April 2001
Skills
Administrative Work, Human Resources, Office Management, Administrative..., Data Entry, Invoicing, Accounts Payable, Accounts Receivable, Spreadsheets, Management, Outlook, Employee Relations, Filing, Recruiting, Hiring, Microsoft Word, Administrative..., Interviews, Customer Service, Onboarding, Talent Acquisition, Sourcing
Education
Citrus College 1990 — 1993
No Degree, Early Childhood Education and Teaching
Covina High School 1986 — 1990
High School Diploma, General Studies, Music
Heidi Kvistad's APAC Customer Services Experience July 2011 - December 2011
Job Inside Opportunity Executive at Microsoft
Industry Information Technology and Services
Experience
Microsoft September 2015 - Present
Xtreme Consulting Group, Inc. July 2012 - September 2015
En Pointe Technologies December 2011 - June 2012
APAC Customer Services July 2011 - December 2011
SEI LLC June 2005 - July 2011
Skills
Microsoft Technologies, Training & Development, Sales Management, Partner Management, Employee Training
Education
The University of North Dakota 2000 — 2004
Bachelor of Arts and Sciences, Communications
Concordia College 1999 — 2000
Microsoft September 2015 - Present
Xtreme Consulting Group, Inc. July 2012 - September 2015
En Pointe Technologies December 2011 - June 2012
APAC Customer Services July 2011 - December 2011
SEI LLC June 2005 - July 2011
Skills
Microsoft Technologies, Training & Development, Sales Management, Partner Management, Employee Training
Education
The University of North Dakota 2000 — 2004
Bachelor of Arts and Sciences, Communications
Concordia College 1999 — 2000
Sean Crow Sean Crow's APAC Customer Services Experience April 2003 - August 2003
Job Stockroom Team Member at Lamps Plus
Industry Retail
Experience
Lamps Plus July 2013 - Present
City of Englewood July 2008 - May 2013
National Jewish Health March 2005 - July 2008
Toys R Us October 2006 - December 2006
Mervyns August 2003 - January 2006
APAC Customer Services April 2003 - August 2003
Dana College August 1999 - December 2002
Skills
Microsoft Office, Customer Service, Research, Library Reference, Database Management, Collection Development, Cataloging, Web Site Editing, Website Development, HTML, Content Management, Media Management, Serials Management, SirsiDynix Horizon, III Millennium, Interlibrary Loan, FileMaker, Technical Support, PC building, Computer Repair, Computer Maintenance, Windows 8, Windows 7, Windows Vista, Windows XP Pro, E-Readers, Mobile Devices, Flexibility, Interpersonal..., Quick Thinker, Academic Libraries, Public Libraries, Medical Libraries
Education
University of Denver 2004 — 2007
Master of Library & Information Science (MLIS), Library and Information Science
Dana College 1998 — 2003
Bachelor of Arts (BA), Communication and Media Studies
Lamps Plus July 2013 - Present
City of Englewood July 2008 - May 2013
National Jewish Health March 2005 - July 2008
Toys R Us October 2006 - December 2006
Mervyns August 2003 - January 2006
APAC Customer Services April 2003 - August 2003
Dana College August 1999 - December 2002
Skills
Microsoft Office, Customer Service, Research, Library Reference, Database Management, Collection Development, Cataloging, Web Site Editing, Website Development, HTML, Content Management, Media Management, Serials Management, SirsiDynix Horizon, III Millennium, Interlibrary Loan, FileMaker, Technical Support, PC building, Computer Repair, Computer Maintenance, Windows 8, Windows 7, Windows Vista, Windows XP Pro, E-Readers, Mobile Devices, Flexibility, Interpersonal..., Quick Thinker, Academic Libraries, Public Libraries, Medical Libraries
Education
University of Denver 2004 — 2007
Master of Library & Information Science (MLIS), Library and Information Science
Dana College 1998 — 2003
Bachelor of Arts (BA), Communication and Media Studies
Joy D. Hill (formerly Williams) Joy D. Hill (formerly Williams)'s APAC Customer Services Experience January 1997 - June 1999
Job Human Resources Business Partner at Verizon Wireless
Industry Telecommunications
Experience
Verizon Wireless October 2012 - Present
Verizon Wireless January 2010 - October 2012
Verizon Wireless January 2008 - December 2009
Verizon Wireless April 2004 - December 2007
Verizon Wireless August 2001 - April 2004
Bell Atlantic now Verizon Wireless July 2000 - August 2001
Bell Atlantic Mobile July 1999 - July 2000
APAC Customer Services January 1997 - June 1999
Inter- Media Marketing May 1996 - December 1996
Inter- Media Marketing May 1995 - September 1995
Education
Nova Southeastern University 2003 — 2005
MHRM, Human Resource Management
College of Charleston 1992 — 1996
BA, Communications
College of Charleston 1992 — 1996
BS, Sociology
Verizon Wireless October 2012 - Present
Verizon Wireless January 2010 - October 2012
Verizon Wireless January 2008 - December 2009
Verizon Wireless April 2004 - December 2007
Verizon Wireless August 2001 - April 2004
Bell Atlantic now Verizon Wireless July 2000 - August 2001
Bell Atlantic Mobile July 1999 - July 2000
APAC Customer Services January 1997 - June 1999
Inter- Media Marketing May 1996 - December 1996
Inter- Media Marketing May 1995 - September 1995
Education
Nova Southeastern University 2003 — 2005
MHRM, Human Resource Management
College of Charleston 1992 — 1996
BA, Communications
College of Charleston 1992 — 1996
BS, Sociology
Nakita Jackson Nakita Jackson's APAC Customer Services Experience September 2012 - May 2015
Job Universal Agent at APAC Customer Services
Industry Professional Training & Coaching
Experience
APAC Customer Services September 2012 - May 2015
The Marketing Choice May 2009 - July 2011
St.Sabina Academy School Board January 2008 - June 2010
Newton Learning August 2008 - October 2009
Bank of America August 2007 - December 2007
Redessa Harris & Associates Public Relations December 2006 - April 2007
Eventors Inc May 2006 - January 2007
Atlantic Records January 2005 - June 2006
AEMMP Records September 2005 - May 2006
Skills
Microsoft Office, Excel, PowerPoint, Outlook, Public Relations, Event Planning, Event Marketing, Social Media, Promotions, Databases, Spreadsheets, Supervisory Skills, Time Management, Customer Relations, Health, Teamwork, Team Management, Problem Solving, Nonprofits, Leadership, Press Releases, Customer Service, Microsoft Excel, Marketing, Management, Advertising
Education
Columbia College Chicago 2004 — 2007
BA, Art, Entertainment, Media Management
APAC Customer Services September 2012 - May 2015
The Marketing Choice May 2009 - July 2011
St.Sabina Academy School Board January 2008 - June 2010
Newton Learning August 2008 - October 2009
Bank of America August 2007 - December 2007
Redessa Harris & Associates Public Relations December 2006 - April 2007
Eventors Inc May 2006 - January 2007
Atlantic Records January 2005 - June 2006
AEMMP Records September 2005 - May 2006
Skills
Microsoft Office, Excel, PowerPoint, Outlook, Public Relations, Event Planning, Event Marketing, Social Media, Promotions, Databases, Spreadsheets, Supervisory Skills, Time Management, Customer Relations, Health, Teamwork, Team Management, Problem Solving, Nonprofits, Leadership, Press Releases, Customer Service, Microsoft Excel, Marketing, Management, Advertising
Education
Columbia College Chicago 2004 — 2007
BA, Art, Entertainment, Media Management
Tina Mendez Tina Mendez's APAC Customer Services Experience September 1995 - September 1999
Job Vendor Manager III
Industry Telecommunications
Experience
Sprint Nextel July 2007 - Present
Sprint Nextel March 2006 - July 2007
Sprint Nextel September 1999 - March 2006
APAC Customer Services September 1995 - September 1999
Skills
Customer Satisfaction, Telecommunications, Customer Experience, Call Center, Workforce Management, Call Centers, Vendor Management, Training, Leadership, Management, Process Improvement, Customer Retention, Forecasting, Performance Management, Quality Assurance, Customer Service, Wireless, Team Building, Cross-functional Team..., Contact Centers, Team Leadership, Strategic Planning, Outsourcing, CRM, Sales Operations, Operations Management, Salesforce.com, Call Center Development, Business Process..., Inbound Marketing, Telephony, Avaya, Account Management
Education
Dallas Baptist University
Bachelors, Business Adm.
Sprint Nextel July 2007 - Present
Sprint Nextel March 2006 - July 2007
Sprint Nextel September 1999 - March 2006
APAC Customer Services September 1995 - September 1999
Skills
Customer Satisfaction, Telecommunications, Customer Experience, Call Center, Workforce Management, Call Centers, Vendor Management, Training, Leadership, Management, Process Improvement, Customer Retention, Forecasting, Performance Management, Quality Assurance, Customer Service, Wireless, Team Building, Cross-functional Team..., Contact Centers, Team Leadership, Strategic Planning, Outsourcing, CRM, Sales Operations, Operations Management, Salesforce.com, Call Center Development, Business Process..., Inbound Marketing, Telephony, Avaya, Account Management
Education
Dallas Baptist University
Bachelors, Business Adm.
Paula Shopiro Paula Shopiro's APAC Customer Services Experience January 1999 - August 1999
Job Contracts Counsel at Experian Marketing Services
Industry Information Services
Experience
Experian Marketing Services August 2008 - Present
Convergint Technologies LLC February 2006 - August 2008
First American Title Insurance Company October 2001 - January 2004
Rockwell Electronic Commerce January 2000 - April 2000
APAC Customer Services January 1999 - August 1999
Washington National Insurance Company January 1987 - February 1998
Skills
Contract Negotiation, Privacy Law, Licensing, Corporate Law, Due Diligence, Intellectual Property, Litigation, Commercial Litigation, Negotiation, Sales, Legal Writing, Joint Ventures, Data Privacy, Corporate Governance, Legal Advice, Employment Law, Legal Research, Mergers
Education
DePaul University College of Law 1983 — 1986
Juris Doctor, Law
University of Illinois at Urbana-Champaign 1979 — 1983
Bachelor of Arts, Political Science, Philosophy minor
New Trier West High School 1976 — 1979
High School
Experian Marketing Services August 2008 - Present
Convergint Technologies LLC February 2006 - August 2008
First American Title Insurance Company October 2001 - January 2004
Rockwell Electronic Commerce January 2000 - April 2000
APAC Customer Services January 1999 - August 1999
Washington National Insurance Company January 1987 - February 1998
Skills
Contract Negotiation, Privacy Law, Licensing, Corporate Law, Due Diligence, Intellectual Property, Litigation, Commercial Litigation, Negotiation, Sales, Legal Writing, Joint Ventures, Data Privacy, Corporate Governance, Legal Advice, Employment Law, Legal Research, Mergers
Education
DePaul University College of Law 1983 — 1986
Juris Doctor, Law
University of Illinois at Urbana-Champaign 1979 — 1983
Bachelor of Arts, Political Science, Philosophy minor
New Trier West High School 1976 — 1979
High School
Matthew Thurston's APAC Customer Services Experience July 2013 - August 2014
Job Below Wing Ready Reserve at Delta Air Lines
Industry Computer Games
Experience
Delta Air Lines November 2014 - Present
APAC Customer Services July 2013 - August 2014
Clarkson University January 2013 - May 2013
Clarkson University January 2012 - May 2013
Lowe's Home Improvement March 2009 - August 2012
Skills
Maya, Zbrush, 3D Modeling, Photoshop, Mudbox, Hard Surface Modeling, Polygon Modeling, Graphic Design, Sculptris, HTML, Microsoft Office, Digital Sculpting, Low Poly Modeling, Concept Modeling, Illustrator, Normal Mapping, Animation, 3D Studio Max, ZBrush
Education
Clarkson University 2009 — 2013
Bachelor of Science (B.S.), BS
Academy of Art University 2014 — 2017
Master of Fine Arts (M.F.A.), Game Design - 3D Modeling
Delta Air Lines November 2014 - Present
APAC Customer Services July 2013 - August 2014
Clarkson University January 2013 - May 2013
Clarkson University January 2012 - May 2013
Lowe's Home Improvement March 2009 - August 2012
Skills
Maya, Zbrush, 3D Modeling, Photoshop, Mudbox, Hard Surface Modeling, Polygon Modeling, Graphic Design, Sculptris, HTML, Microsoft Office, Digital Sculpting, Low Poly Modeling, Concept Modeling, Illustrator, Normal Mapping, Animation, 3D Studio Max, ZBrush
Education
Clarkson University 2009 — 2013
Bachelor of Science (B.S.), BS
Academy of Art University 2014 — 2017
Master of Fine Arts (M.F.A.), Game Design - 3D Modeling
John Forton's APAC Customer Services Experience August 2006 - September 2007
Job at Takeda Pharmaceuticals
Industry Pharmaceuticals
Experience
Takeda Pharmaceuticals September 2009 - Present
Takeda Pharmaceuticals October 2007 - February 2010
APAC Customer Services August 2006 - September 2007
United Airlines October 2000 - August 2006
Clifton Gunderson LLC January 1995 - August 2000
Skills
E-Learning, Organizational..., Instructional Design, Leadership Development, Instructor-led Training, Organizational..., Performance Management, Talent Management, Training, Learning Management..., Career Development, Management Development, Coaching, Management, Organizational Design, Leadership, Onboarding, Performance Improvement, Succession Planning, Employee Training, Workshop Facilitation, 360 Feedback, Training Delivery, Conflict Resolution, Strategy, Employee Relations, Employee Engagement, Executive Coaching, Needs Analysis, Learning Management, Performance Consulting, Workforce Planning, Culture Change, Blended Learning, MBTI, Organizational Learning, Executive Development
Education
DePaul University 1979 — 1981
Masters, Educational Administration
DePaul University 1973 — 1976
BA, Education
Takeda Pharmaceuticals September 2009 - Present
Takeda Pharmaceuticals October 2007 - February 2010
APAC Customer Services August 2006 - September 2007
United Airlines October 2000 - August 2006
Clifton Gunderson LLC January 1995 - August 2000
Skills
E-Learning, Organizational..., Instructional Design, Leadership Development, Instructor-led Training, Organizational..., Performance Management, Talent Management, Training, Learning Management..., Career Development, Management Development, Coaching, Management, Organizational Design, Leadership, Onboarding, Performance Improvement, Succession Planning, Employee Training, Workshop Facilitation, 360 Feedback, Training Delivery, Conflict Resolution, Strategy, Employee Relations, Employee Engagement, Executive Coaching, Needs Analysis, Learning Management, Performance Consulting, Workforce Planning, Culture Change, Blended Learning, MBTI, Organizational Learning, Executive Development
Education
DePaul University 1979 — 1981
Masters, Educational Administration
DePaul University 1973 — 1976
BA, Education
Thomas Wenzl, MBA's APAC Customer Services Experience May 2004 - August 2005
Job Director of Finance at Hub International
Industry Insurance
Experience
Hub International September 2012 - Present
Hub International February 2010 - September 2012
Hub International May 2007 - February 2010
Hub International August 2005 - May 2007
APAC Customer Services May 2004 - August 2005
Discover Financial Services October 2000 - May 2004
Skills
Financial Analysis, Business Analysis, Managing Expectations, Forecasting, Cash Flow Forecasting, Budgeting, Executive Reporting, Presentation Development, Strategic Thinking, Relationship Development, Business Process, Budget Management, Budget Oversight, Financial Planning, Financial Reporting, Sales Support, Financial Modeling, Corporate Development, Budget Process, Microsoft Excel, Corporate FP&A, Executive Support, Budgets, Strategic Financial..., Sarbanes-Oxley Act, Executive Management, Acquisition Integration, Finance, Mergers & Acquisitions, Strategy, Managerial Finance, Private Equity, Due Diligence, Analysis, Analytics, Leadership, Management, Financial Risk, P&L Management, Internal Controls, Hyperion Enterprise, SEC filings, Risk Management, US GAAP, Financial Forecasting, Consolidation, Capital Budgeting, Cash Management, Corporate Finance, Insurance
Education
DePaul University - Charles H. Kellstadt Graduate School of Business 2009 — 2011
M.B.A.
Illinois State University 1997 — 1999
B.S.
Hub International September 2012 - Present
Hub International February 2010 - September 2012
Hub International May 2007 - February 2010
Hub International August 2005 - May 2007
APAC Customer Services May 2004 - August 2005
Discover Financial Services October 2000 - May 2004
Skills
Financial Analysis, Business Analysis, Managing Expectations, Forecasting, Cash Flow Forecasting, Budgeting, Executive Reporting, Presentation Development, Strategic Thinking, Relationship Development, Business Process, Budget Management, Budget Oversight, Financial Planning, Financial Reporting, Sales Support, Financial Modeling, Corporate Development, Budget Process, Microsoft Excel, Corporate FP&A, Executive Support, Budgets, Strategic Financial..., Sarbanes-Oxley Act, Executive Management, Acquisition Integration, Finance, Mergers & Acquisitions, Strategy, Managerial Finance, Private Equity, Due Diligence, Analysis, Analytics, Leadership, Management, Financial Risk, P&L Management, Internal Controls, Hyperion Enterprise, SEC filings, Risk Management, US GAAP, Financial Forecasting, Consolidation, Capital Budgeting, Cash Management, Corporate Finance, Insurance
Education
DePaul University - Charles H. Kellstadt Graduate School of Business 2009 — 2011
M.B.A.
Illinois State University 1997 — 1999
B.S.
Dynette Lucas's APAC Customer Services Experience June 2010 - June 2014
Job Financial Analyst at Hotel Technology Next Generation
Industry Hospitality
Experience
Hotel Technology Next Generation August 2015 - Present
APAC Customer Services June 2010 - June 2014
APAC Customer Services, Inc. July 2006 - June 2010
United Airlines, Inc. April 2004 - July 2006
United Airlines, Inc. February 2000 - April 2004
Skills
Variance Analysis, Finance, Financial Reporting, General Ledger, GAAP, Financial Analysis, Process Improvement, Corporate Finance, Accounting, P&L, Forecasting, Analysis, Management, Budgets, Microsoft Excel
Education
DePaul University 1988 — 1992
Hotel Technology Next Generation August 2015 - Present
APAC Customer Services June 2010 - June 2014
APAC Customer Services, Inc. July 2006 - June 2010
United Airlines, Inc. April 2004 - July 2006
United Airlines, Inc. February 2000 - April 2004
Skills
Variance Analysis, Finance, Financial Reporting, General Ledger, GAAP, Financial Analysis, Process Improvement, Corporate Finance, Accounting, P&L, Forecasting, Analysis, Management, Budgets, Microsoft Excel
Education
DePaul University 1988 — 1992
Dennis Mau's APAC Customer Services Experience January 2006 - Present
Job IT Manager at APAC Customer Services
Industry Information Technology and Services
Experience
APAC Customer Services January 2006 - Present
APAC Customer Services 1998 - 2006
LUCENT (AKA - AVAYA) 1998 - 1998
APAC CUSTOMER SERVICES 1995 - 1998
LINCOLN NATIONAL LIFE INSURANCE COMPANY April 1989 - July 1994
Skills
Unified Communications, Telecommunications, Data Center, Call Centers, Management, Avaya, Outsourcing, Call Center, Direct Sales, Vendor Management, LAN-WAN, CTI, IT Management, Troubleshooting, Service Delivery, Process Improvement, Disaster Recovery, Switches, Virtualization, Infrastructure, Contact Centers, Software Documentation, Technical Support, System Deployment, Networking
Education
Pikes Peak Community College 1998 — 1999
Colorado Technical University 1997 — 1999
Harrison
APAC Customer Services January 2006 - Present
APAC Customer Services 1998 - 2006
LUCENT (AKA - AVAYA) 1998 - 1998
APAC CUSTOMER SERVICES 1995 - 1998
LINCOLN NATIONAL LIFE INSURANCE COMPANY April 1989 - July 1994
Skills
Unified Communications, Telecommunications, Data Center, Call Centers, Management, Avaya, Outsourcing, Call Center, Direct Sales, Vendor Management, LAN-WAN, CTI, IT Management, Troubleshooting, Service Delivery, Process Improvement, Disaster Recovery, Switches, Virtualization, Infrastructure, Contact Centers, Software Documentation, Technical Support, System Deployment, Networking
Education
Pikes Peak Community College 1998 — 1999
Colorado Technical University 1997 — 1999
Harrison
Jack Kalb's APAC Customer Services Experience 1995 - 2004
Job Director of Telemarketing at Lextron
Industry Consumer Services
Experience
Lextron Regional Business ManagerAPAC1999 - 2004
APAC Customer Services 1995 - 2004
APAC Customer Service 1991 - 2002
Education
Clarke University 2000 — 2007
Bach, Business Administration
Lextron Regional Business ManagerAPAC1999 - 2004
APAC Customer Services 1995 - 2004
APAC Customer Service 1991 - 2002
Education
Clarke University 2000 — 2007
Bach, Business Administration
Ken Culver's APAC Customer Services Experience 1986 - 2004
Job Consultant and Contractor
Industry Commercial Real Estate
Experience
APAC Customer Services 1986 - 2004
APAC 1986 - 2004
Education
Columbia University - Columbia Business School 1977 — 1979
APAC Customer Services 1986 - 2004
APAC 1986 - 2004
Education
Columbia University - Columbia Business School 1977 — 1979
Jon Mahrt's APAC Customer Services Experience January 2010 - February 2013
Job Senior Vice President, Healthcare Services at Expert Global Solutions
Industry Outsourcing/Offshoring
Experience
Expert Global Solutions February 2013 - Present
APAC Customer Services January 2010 - February 2013
APAC Customer Services August 2008 - December 2010
APAC Customer Services January 2006 - September 2008
APAC Customer Services April 2005 - January 2006
APAC Customer Services July 2002 - April 2005
APAC Customer Services April 2000 - June 2002
APAC Customer Services August 1998 - April 2000
ITI Marketing Services 1992 - 1998
Skills
CRM, Business Development, Account Management, P&L Management, Call Centers, Call Center, Strategy, Process Improvement, BPO, Management, Leadership, Outsourcing, Contract Negotiation, Operations Management, Human Resources, Performance Management, Vendor Management, Customer Experience, Customer Satisfaction, Strategic Planning, Healthcare, Inbound Marketing, Sales Management, Workforce Management, Change Management, P&L Responsibility, Marketing, People Development, Training, Cross-functional Team..., New Business Development, Turn Around Management, Coaching, Team Building, Program Management, Key Performance..., Project Planning, Customer Service, Business Strategy, Employee Relations, Competitive Analysis, Employee Engagement, Leadership Development, Lead Generation, Forecasting, Marketing Strategy, Executive Management, Mergers & Acquisitions, Healthcare Industry
Education
Northwestern University - Kellogg School of Management 2008 — 2009
Master of Business Administration (M.B.A.), Business Administration
St. Croix 1989 — 1992
Creighton University
Accounting
Hong Kong University of Science and Technology - School of Business and Management
Master of Business Administration (M.B.A.), Business Adminstration
Expert Global Solutions February 2013 - Present
APAC Customer Services January 2010 - February 2013
APAC Customer Services August 2008 - December 2010
APAC Customer Services January 2006 - September 2008
APAC Customer Services April 2005 - January 2006
APAC Customer Services July 2002 - April 2005
APAC Customer Services April 2000 - June 2002
APAC Customer Services August 1998 - April 2000
ITI Marketing Services 1992 - 1998
Skills
CRM, Business Development, Account Management, P&L Management, Call Centers, Call Center, Strategy, Process Improvement, BPO, Management, Leadership, Outsourcing, Contract Negotiation, Operations Management, Human Resources, Performance Management, Vendor Management, Customer Experience, Customer Satisfaction, Strategic Planning, Healthcare, Inbound Marketing, Sales Management, Workforce Management, Change Management, P&L Responsibility, Marketing, People Development, Training, Cross-functional Team..., New Business Development, Turn Around Management, Coaching, Team Building, Program Management, Key Performance..., Project Planning, Customer Service, Business Strategy, Employee Relations, Competitive Analysis, Employee Engagement, Leadership Development, Lead Generation, Forecasting, Marketing Strategy, Executive Management, Mergers & Acquisitions, Healthcare Industry
Education
Northwestern University - Kellogg School of Management 2008 — 2009
Master of Business Administration (M.B.A.), Business Administration
St. Croix 1989 — 1992
Creighton University
Accounting
Hong Kong University of Science and Technology - School of Business and Management
Master of Business Administration (M.B.A.), Business Adminstration
Patrick Ward's APAC Customer Services Experience 1986 - 1988
Job Owner, Direction & Search, Inc.
Industry Outsourcing/Offshoring
Experience
Direction & Search, Inc. 1996 - Present
DST Output (Output Technologies of Illinois) 1988 - 1996
APAC Customer Services 1986 - 1988
GE Capital 1984 - 1986
CME Group 1981 - 1984
Skills
Outsourcing, Call Center, BPO, Program Management, Direct Marketing, Customer Service, Training, Vendor Management, Process Improvement, Strategic Planning, CRM, Operations Management, Customer Experience, Call Centers, Cross-functional Team..., Telecommunications, Customer Satisfaction, Start-ups, Account Management, Executive Management, Leadership, Business Development, Strategy
Education
Northeastern University
Master's Degree (MST), Taxation
Colorado State University
Master of Business Administration (M.B.A.), Management
UCLA
MCA, Accounting, Accounting and Finance
Direction & Search, Inc. 1996 - Present
DST Output (Output Technologies of Illinois) 1988 - 1996
APAC Customer Services 1986 - 1988
GE Capital 1984 - 1986
CME Group 1981 - 1984
Skills
Outsourcing, Call Center, BPO, Program Management, Direct Marketing, Customer Service, Training, Vendor Management, Process Improvement, Strategic Planning, CRM, Operations Management, Customer Experience, Call Centers, Cross-functional Team..., Telecommunications, Customer Satisfaction, Start-ups, Account Management, Executive Management, Leadership, Business Development, Strategy
Education
Northeastern University
Master's Degree (MST), Taxation
Colorado State University
Master of Business Administration (M.B.A.), Management
UCLA
MCA, Accounting, Accounting and Finance
Julie Menart's APAC Customer Services Experience March 2004 - September 2005
Job Leadership & Development Manager at CEANNATE Corp
Industry Professional Training & Coaching
Experience
CEANNATE Corp July 2012 - Present
An Empowered Life September 2005 - Present
TRAVELSOCIETY 2011 - 2014
Arrow Financial Services September 2007 - 2009
APAC Customer Services March 2004 - September 2005
Carlson Wagonlit Travel 1996 - 2003
Skills
Leadership, Program Management, Executive Coaching, Coaching, Instructional Design, Leadership Development, Training, Workshop Facilitation, Process Improvement, Performance Management, Succession Planning, Staff Development, Management Development, Management, E-Learning, Time Management, Six Sigma, Talent Management, Organizational..., Customer Service, Career Development, Organizational..., MBTI, Needs Analysis, Career Counseling, Public Speaking, Employee Training, Call Centers, Employee Relations, Personal Development, Training Delivery, Strategic Planning, Onboarding, Talent Acquisition, Project Management, Interviews, Business Strategy, Team Building, Culture Change, Employee Engagement, Human Resources, Change Management
Education
DePaul University
CEANNATE Corp July 2012 - Present
An Empowered Life September 2005 - Present
TRAVELSOCIETY 2011 - 2014
Arrow Financial Services September 2007 - 2009
APAC Customer Services March 2004 - September 2005
Carlson Wagonlit Travel 1996 - 2003
Skills
Leadership, Program Management, Executive Coaching, Coaching, Instructional Design, Leadership Development, Training, Workshop Facilitation, Process Improvement, Performance Management, Succession Planning, Staff Development, Management Development, Management, E-Learning, Time Management, Six Sigma, Talent Management, Organizational..., Customer Service, Career Development, Organizational..., MBTI, Needs Analysis, Career Counseling, Public Speaking, Employee Training, Call Centers, Employee Relations, Personal Development, Training Delivery, Strategic Planning, Onboarding, Talent Acquisition, Project Management, Interviews, Business Strategy, Team Building, Culture Change, Employee Engagement, Human Resources, Change Management
Education
DePaul University
Denise Moser's APAC Customer Services Experience 1996 - 2000
Job Owner at Seniors Helping Seniors Greater Omaha
Industry Hospital & Health Care
Experience
Seniors Helping Seniors - Greater Omaha June 2015 - Present
Aureus Group August 2014 - May 2015
West Corporation 2011 - 2014
West Interactive 2006 - 2011
ConAgra Foods 2002 - 2004
ConAgra Foods 2000 - 2002
APAC Customer Services 1996 - 2000
Skills
Business Analysis, Process Improvement, Vendor Management, Business Intelligence, Business Process..., SDLC, Visio, Business Process
Education
Colorado Technical University
Bachelor of Science (BS), Financial Forensics
Seniors Helping Seniors - Greater Omaha June 2015 - Present
Aureus Group August 2014 - May 2015
West Corporation 2011 - 2014
West Interactive 2006 - 2011
ConAgra Foods 2002 - 2004
ConAgra Foods 2000 - 2002
APAC Customer Services 1996 - 2000
Skills
Business Analysis, Process Improvement, Vendor Management, Business Intelligence, Business Process..., SDLC, Visio, Business Process
Education
Colorado Technical University
Bachelor of Science (BS), Financial Forensics
Dean Holtz's APAC Customer Services Experience December 2008 - December 2010
Job Hyperion System Administrator at Hancock Holding Company
Industry Banking
Experience
Hancock Holding Company October 2013 - Present
Cole Taylor Bank January 2011 - October 2013
APAC Customer Services December 2008 - December 2010
National City Bank April 2007 - December 2008
WHITTMANHART 2005 - 2007
National City Bank June 2002 - June 2005
Skills
Essbase, Hyperion Enterprise, Financial Systems, Business Intelligence, Data Warehousing, Business Analysis, Management, Hyperion Planning, Visio, Financial Analysis, SDLC, Process Improvement, Financial Reporting, Access, Sarbanes-Oxley Act, PeopleSoft, Requirements Gathering, SQL, Requirements Analysis, Vendor Management
Education
Cleveland State University
Hancock Holding Company October 2013 - Present
Cole Taylor Bank January 2011 - October 2013
APAC Customer Services December 2008 - December 2010
National City Bank April 2007 - December 2008
WHITTMANHART 2005 - 2007
National City Bank June 2002 - June 2005
Skills
Essbase, Hyperion Enterprise, Financial Systems, Business Intelligence, Data Warehousing, Business Analysis, Management, Hyperion Planning, Visio, Financial Analysis, SDLC, Process Improvement, Financial Reporting, Access, Sarbanes-Oxley Act, PeopleSoft, Requirements Gathering, SQL, Requirements Analysis, Vendor Management
Education
Cleveland State University
Janice Joyce's APAC Customer Services Experience April 2000 - March 2001
Job Marketing Communications Manager at Fresenius Kabi
Industry Marketing and Advertising
Experience
Fresenius Kabi August 2014 - Present
JJ Joyce Marketing and Communications August 2013 - Present
Houghton Mifflin Harcourt April 2011 - August 2013
CORPTAX, LLC January 2006 - March 2010
Follett Software February 2005 - June 2006
VeridianHealth, LLC January 2002 - February 2005
American Express Corporation March 2001 - December 2001
APAC Customer Services April 2000 - March 2001
Skills
Marketing Strategy, New Business Development, Lead Generation, Competitive Intelligence, Marketing Communications, Corporate Communications, Contract Management, Corporate Branding, Online Marketing, Direct Marketing, Website Development, Web Content Management, Adobe Creative Suite, Graphic Design, Motion Graphics
Education
Cornell University 2012 — 2012
Masters Certificate, Marketing
Columbia College Chicago 1983 — 1988
Liberal Arts, Communications
Fresenius Kabi August 2014 - Present
JJ Joyce Marketing and Communications August 2013 - Present
Houghton Mifflin Harcourt April 2011 - August 2013
CORPTAX, LLC January 2006 - March 2010
Follett Software February 2005 - June 2006
VeridianHealth, LLC January 2002 - February 2005
American Express Corporation March 2001 - December 2001
APAC Customer Services April 2000 - March 2001
Skills
Marketing Strategy, New Business Development, Lead Generation, Competitive Intelligence, Marketing Communications, Corporate Communications, Contract Management, Corporate Branding, Online Marketing, Direct Marketing, Website Development, Web Content Management, Adobe Creative Suite, Graphic Design, Motion Graphics
Education
Cornell University 2012 — 2012
Masters Certificate, Marketing
Columbia College Chicago 1983 — 1988
Liberal Arts, Communications
Jon Spain's APAC Customer Services Experience April 1996 - November 2008
Job Database Analyst II at Infinity Contact
Industry Information Technology and Services
Experience
Infinity Contact May 2011 - Present
Thomas L. Cardella & Associates June 2009 - April 2011
APAC Customer Services April 1996 - November 2008
Hanson Directory Service, Inc. July 1994 - April 1996
Computer’s Plus February 1993 - May 1993
Employer’s Mutual Companies November 1990 - January 1992
Skills
Databases, Microsoft SQL Server, Troubleshooting, Database Design, SQL, Call Centers, Oracle, Active Directory, Business Analysis, CRM, Customer Service, Java, Leadership, Management, Project Management, SDLC, SharePoint, Team Leadership, Training, Web Development
Education
Des Moines Area Community College 1986 — 1990
AAS, Data Processing / Information Systems
Infinity Contact May 2011 - Present
Thomas L. Cardella & Associates June 2009 - April 2011
APAC Customer Services April 1996 - November 2008
Hanson Directory Service, Inc. July 1994 - April 1996
Computer’s Plus February 1993 - May 1993
Employer’s Mutual Companies November 1990 - January 1992
Skills
Databases, Microsoft SQL Server, Troubleshooting, Database Design, SQL, Call Centers, Oracle, Active Directory, Business Analysis, CRM, Customer Service, Java, Leadership, Management, Project Management, SDLC, SharePoint, Team Leadership, Training, Web Development
Education
Des Moines Area Community College 1986 — 1990
AAS, Data Processing / Information Systems
Jacquelyn Elser's APAC Customer Services Experience 1997 - 2000
Job Distributor at Send Out Cards
Industry Education Management
Experience
Send Out Cards April 2010 - Present
Arizona Summit Law School January 2010 - Present
PourMasters Bartending Servie October 2001 - Present
TeleDirect International February 2000 - May 2009
APAC Customer Services 1997 - 2000
APAC 1997 - 2000
BE&K Construction Company 1994 - 1996
Skills
Management, Budgets, Strategic Planning, Customer Service, Staff Development, Research, Editing, Training, Time Management, Healthcare, Microsoft Office, Microsoft Excel, Social Networking, Coaching, Event Planning, Fundraising, Nonprofits, Team Leadership, Social Media, PowerPoint, System Administration, Marketing, Project Management, Sales, Leadership Development, Public Relations, Community Outreach, Help Desk Support, Inventory Management, Equipment Acquisition, Accounts Payable, Purchasing, Recruiting
Education
Cornell College 1990 — 1994
Bachelor of Arts, Psychology
Send Out Cards April 2010 - Present
Arizona Summit Law School January 2010 - Present
PourMasters Bartending Servie October 2001 - Present
TeleDirect International February 2000 - May 2009
APAC Customer Services 1997 - 2000
APAC 1997 - 2000
BE&K Construction Company 1994 - 1996
Skills
Management, Budgets, Strategic Planning, Customer Service, Staff Development, Research, Editing, Training, Time Management, Healthcare, Microsoft Office, Microsoft Excel, Social Networking, Coaching, Event Planning, Fundraising, Nonprofits, Team Leadership, Social Media, PowerPoint, System Administration, Marketing, Project Management, Sales, Leadership Development, Public Relations, Community Outreach, Help Desk Support, Inventory Management, Equipment Acquisition, Accounts Payable, Purchasing, Recruiting
Education
Cornell College 1990 — 1994
Bachelor of Arts, Psychology
Jackie ABODEELY Fahey's APAC Customer Services Experience 1993 - 1996
Job COO, CFO, CEO at L&L LOGISTICS
Industry Consumer Services
Experience
L&L LOGISTICS November 1999 - Present
APAC Customer Services 1993 - 1996
University of Iowa Hospitals and Clinics August 1990 - December 1992
University of Iowa Hospitals and Clinics August 1990 - December 1992
Mercy Medical Center June 1985 - December 1992
Education
Capri Cosmetology College 1996 — 1997
Cosmetology Arts and Sciences, hair, skin and nails
University of Iowa 1990 — 1992
BA, Communications Studies
Kirkwood Community College 1989 — 1990
AA, Photography
Linn Mar Community School District 1983 — 1987
High School Diploma, General
College of DuPage
HIT - Health Information Technology
L&L LOGISTICS November 1999 - Present
APAC Customer Services 1993 - 1996
University of Iowa Hospitals and Clinics August 1990 - December 1992
University of Iowa Hospitals and Clinics August 1990 - December 1992
Mercy Medical Center June 1985 - December 1992
Education
Capri Cosmetology College 1996 — 1997
Cosmetology Arts and Sciences, hair, skin and nails
University of Iowa 1990 — 1992
BA, Communications Studies
Kirkwood Community College 1989 — 1990
AA, Photography
Linn Mar Community School District 1983 — 1987
High School Diploma, General
College of DuPage
HIT - Health Information Technology
Gino Navalta's APAC Customer Services Experience November 2007 - October 2008
Job Team Leader at Hinduja Global Solutions LTD.
Industry Consumer Services
Experience
HTMT Global Solutions LTD June 2009 - Present
APAC Customer Services November 2007 - October 2008
Education
De La Salle University 1996 — 2001
HTMT Global Solutions LTD June 2009 - Present
APAC Customer Services November 2007 - October 2008
Education
De La Salle University 1996 — 2001
Carolyn Wissing's APAC Customer Services Experience May 1997 - November 2000
Job Billing Coordinator at Alexian Brothers Health System
Industry Mental Health Care
Experience
Alexian Brothers Health System April 2014 - Present
Redfin May 2009 - Present
Dr Aimee & Associates December 2012 - March 2014
Aim Market Research July 2007 - January 2013
AIM Chicago July 2007 - August 2008
Baird & Warner June 2006 - 2008
Protocol Communications November 2000 - December 2005
APAC Customer Services May 1997 - November 2000
ITI Marketing September 1993 - November 1997
Skills
Customer Satisfaction, Customer Service, Team Building, Salesforce.com, Selling, Customer Experience, Customer Retention, Leadership, Cold Calling, Lead Generation, Training, CRM, Direct Sales, Sales Process, Market Research, Management, Sales
Education
Creighton University 1987 — 1991
Bachelor of Science, Elementary Education
Alexian Brothers Health System April 2014 - Present
Redfin May 2009 - Present
Dr Aimee & Associates December 2012 - March 2014
Aim Market Research July 2007 - January 2013
AIM Chicago July 2007 - August 2008
Baird & Warner June 2006 - 2008
Protocol Communications November 2000 - December 2005
APAC Customer Services May 1997 - November 2000
ITI Marketing September 1993 - November 1997
Skills
Customer Satisfaction, Customer Service, Team Building, Salesforce.com, Selling, Customer Experience, Customer Retention, Leadership, Cold Calling, Lead Generation, Training, CRM, Direct Sales, Sales Process, Market Research, Management, Sales
Education
Creighton University 1987 — 1991
Bachelor of Science, Elementary Education
Carol E Litchford's APAC Customer Services Experience November 2010 - Present
Job BPO Executive
Industry Outsourcing/Offshoring
Experience
APAC Customer Services November 2010 - Present
Aegis Communications October 2004 - December 2009
Aegis Communications January 2000 - October 2004
Aegis Communications January 1997 - December 1999
ATC March 1994 - December 1996
Xerox Corporation June 1973 - January 1994
Skills
Outsourcing, BPO, Business Development, Management, Call Center, Start-ups, Performance Management, CRM, Workforce Management, Vendor Management
Education
Dallas Baptist University 1990 — 1994
Bachelor's Degree, Business
Southern Methodist University - Cox School of Business 1993 — 1993
Executive Management Program, Business Administration and Leadership
University of Oklahoma 1968 — 1970
Elementary Education and Teaching
APAC Customer Services November 2010 - Present
Aegis Communications October 2004 - December 2009
Aegis Communications January 2000 - October 2004
Aegis Communications January 1997 - December 1999
ATC March 1994 - December 1996
Xerox Corporation June 1973 - January 1994
Skills
Outsourcing, BPO, Business Development, Management, Call Center, Start-ups, Performance Management, CRM, Workforce Management, Vendor Management
Education
Dallas Baptist University 1990 — 1994
Bachelor's Degree, Business
Southern Methodist University - Cox School of Business 1993 — 1993
Executive Management Program, Business Administration and Leadership
University of Oklahoma 1968 — 1970
Elementary Education and Teaching
Richard Dyman's APAC Customer Services Experience November 2008 - May 2011
Job Sr. Financial Analyst IT at Kinder Morgan
Industry Oil & Energy
Experience
Kinder Morgan March 2014 - Present
Kinder Morgan May 2013 - January 2014
Robert Bosch Automotive February 2013 - March 2013
Wells Fargo Insurance Services May 2012 - December 2012
Hospira February 2012 - May 2012
Hospira August 2011 - May 2012
APAC Customer Services November 2008 - May 2011
LaSalle Bank November 1993 - June 2008
Skills
Essbase, Finance, SharePoint, Databases, Call Center, Sarbanes-Oxley Act, Process Improvement, Access, Business Intelligence, Business Analysis, Financial Modeling, Financial Analysis, Oracle, Business Objects, Banking, Project Management, SDLC, SQL, Vendor Management, PeopleSoft, Dodeca, Management, Integration, Analysis
Education
DePaul University 1999 — 2002
Masters, Distributed Systems
Purdue University - Krannert School of Management 1985 — 1989
BA, Finance
Kinder Morgan March 2014 - Present
Kinder Morgan May 2013 - January 2014
Robert Bosch Automotive February 2013 - March 2013
Wells Fargo Insurance Services May 2012 - December 2012
Hospira February 2012 - May 2012
Hospira August 2011 - May 2012
APAC Customer Services November 2008 - May 2011
LaSalle Bank November 1993 - June 2008
Skills
Essbase, Finance, SharePoint, Databases, Call Center, Sarbanes-Oxley Act, Process Improvement, Access, Business Intelligence, Business Analysis, Financial Modeling, Financial Analysis, Oracle, Business Objects, Banking, Project Management, SDLC, SQL, Vendor Management, PeopleSoft, Dodeca, Management, Integration, Analysis
Education
DePaul University 1999 — 2002
Masters, Distributed Systems
Purdue University - Krannert School of Management 1985 — 1989
BA, Finance
Kathi Keane's APAC Customer Services Experience April 2000 - November 2000
Job Manager Business Operations and Finance at Mosaic NetworX LLC.
Industry Information Technology and Services
Experience
Mosaic NetworX LLC. June 2009 - Present
The American Orthopaedic Association April 2009 - June 2009
Learning Resources October 2007 - January 2009
Level 3 Communications (formerly Looking Glass Networks) November 2006 - October 2007
Looking Glass Networks November 2000 - November 2006
APAC Customer Services April 2000 - November 2000
Eisner Consulting, LLC April 1999 - April 2000
Sysix Technologies August 1997 - April 1999
Lawson Software August 1995 - August 1997
Boston Market March 1994 - August 1995
Skills
Business Operations, Financial Accounting, Vendor Management, Managed Services, Start-ups, Telecommunications, Integration, Financial Systems..., SaaS, VoIP, Salesforce.com, CRM, Sales Support, Human Resources, Payroll, Corporate Finance, Enterprise Software, Customer Support, QuickBooks, Business Systems Analyst, Training
Education
DePaul University
Bachelor, Business/Finance
Mosaic NetworX LLC. June 2009 - Present
The American Orthopaedic Association April 2009 - June 2009
Learning Resources October 2007 - January 2009
Level 3 Communications (formerly Looking Glass Networks) November 2006 - October 2007
Looking Glass Networks November 2000 - November 2006
APAC Customer Services April 2000 - November 2000
Eisner Consulting, LLC April 1999 - April 2000
Sysix Technologies August 1997 - April 1999
Lawson Software August 1995 - August 1997
Boston Market March 1994 - August 1995
Skills
Business Operations, Financial Accounting, Vendor Management, Managed Services, Start-ups, Telecommunications, Integration, Financial Systems..., SaaS, VoIP, Salesforce.com, CRM, Sales Support, Human Resources, Payroll, Corporate Finance, Enterprise Software, Customer Support, QuickBooks, Business Systems Analyst, Training
Education
DePaul University
Bachelor, Business/Finance
Jay Gamble's APAC Customer Services Experience July 2009 - July 2011
Job Computer Information Technology Student
Industry Information Technology and Services
Experience
Best Buy September 2012 - April 2013
AT&T Mobile Tel July 2011 - September 2012
APAC Customer Services July 2009 - July 2011
INN September 2008 - January 2009
Walmart February 2008 - September 2008
APAC Customer Services November 2007 - January 2008
American Amusement Company January 2005 - February 2007
Walmart March 2002 - August 2004
Skills
Customer Service, Problem Solving, Microsoft Office, Customer Satisfaction, Networking, Computer Hardware, Operating Systems, Microsoft Word, Microsoft Excel, Customer Retention, Troubleshooting, Software Installation
Education
Cleveland State Community College 2013 — 2016
Computer Systems Networking
Red Bank High School 1995 — 2000
Diploma
Best Buy September 2012 - April 2013
AT&T Mobile Tel July 2011 - September 2012
APAC Customer Services July 2009 - July 2011
INN September 2008 - January 2009
Walmart February 2008 - September 2008
APAC Customer Services November 2007 - January 2008
American Amusement Company January 2005 - February 2007
Walmart March 2002 - August 2004
Skills
Customer Service, Problem Solving, Microsoft Office, Customer Satisfaction, Networking, Computer Hardware, Operating Systems, Microsoft Word, Microsoft Excel, Customer Retention, Troubleshooting, Software Installation
Education
Cleveland State Community College 2013 — 2016
Computer Systems Networking
Red Bank High School 1995 — 2000
Diploma
Holt Maness's APAC Customer Services Experience March 1997 - Present
Job Systems Analyst at APAC Customer Services
Industry Information Technology and Services
Experience
APAC Customer Services March 1997 - Present
Computer Sciences Corporation March 1993 - March 1997
General Dynamics January 1987 - March 1993
Cullinet Software July 1983 - April 1985
Cullinet Software 1983 - 1985
SAIC December 1982 - July 1983
General Dynamics September 1978 - December 1982
Bascomb Memorial Broadcasting Foundation, Inc. September 1971 - January 1977
Skills
Architecture, SDLC, Requirements Analysis, Data Warehousing, SQL, Oracle, Process Improvement, Agile Methodologies, Business Intelligence, Unix Shell Scripting, Business Analysis, Perl, Software Development, Integration, Technical Support, IT Service Management, Project Management, Databases, Database Design
Education
Princeton University
Bachelor's Degree, Religion / Philosophy
Florida International University
Physics, 4.0
Coleman College
Associate's Degree, Computer Science, 4.0
APAC Customer Services March 1997 - Present
Computer Sciences Corporation March 1993 - March 1997
General Dynamics January 1987 - March 1993
Cullinet Software July 1983 - April 1985
Cullinet Software 1983 - 1985
SAIC December 1982 - July 1983
General Dynamics September 1978 - December 1982
Bascomb Memorial Broadcasting Foundation, Inc. September 1971 - January 1977
Skills
Architecture, SDLC, Requirements Analysis, Data Warehousing, SQL, Oracle, Process Improvement, Agile Methodologies, Business Intelligence, Unix Shell Scripting, Business Analysis, Perl, Software Development, Integration, Technical Support, IT Service Management, Project Management, Databases, Database Design
Education
Princeton University
Bachelor's Degree, Religion / Philosophy
Florida International University
Physics, 4.0
Coleman College
Associate's Degree, Computer Science, 4.0
Marion Poltermann's APAC Customer Services Experience 1999 - 2005
Job Risk Manager at SIRVA
Industry Transportation/Trucking/Railroad
Experience
SIRVA 2005 - Present
APAC Customer Services 1999 - 2005
Education
DePaul University - Charles H. Kellstadt Graduate School of Business
MBA, Finance
SIRVA 2005 - Present
APAC Customer Services 1999 - 2005
Education
DePaul University - Charles H. Kellstadt Graduate School of Business
MBA, Finance
Susan Padley's APAC Customer Services Experience September 2012 - Present
Job Call Center Director at APAC Customer Services
Industry Education Management
Experience
APAC Customer Services September 2012 - Present
Everest University Online December 2010 - April 2014
StarTek International Ltd. 2008 - 2010
TeleTech 1996 - 1999
TeleTech Holdings, Inc. 1996 - 1999
Skills
Workforce Management, Customer Satisfaction, Operations Management, Outsourcing, Vendor Management, Call Center, Call Centers, Service Delivery, Performance Management, Process Improvement, Employee Training, Employee Engagement, Contact Centers, BPO, Inbound Marketing, Employee Relations, Customer Experience, Call Center Development, Recruiting, Coaching
Education
Dallas Baptist University
Business Administration and Management, General
APAC Customer Services September 2012 - Present
Everest University Online December 2010 - April 2014
StarTek International Ltd. 2008 - 2010
TeleTech 1996 - 1999
TeleTech Holdings, Inc. 1996 - 1999
Skills
Workforce Management, Customer Satisfaction, Operations Management, Outsourcing, Vendor Management, Call Center, Call Centers, Service Delivery, Performance Management, Process Improvement, Employee Training, Employee Engagement, Contact Centers, BPO, Inbound Marketing, Employee Relations, Customer Experience, Call Center Development, Recruiting, Coaching
Education
Dallas Baptist University
Business Administration and Management, General
Michele McKelvy's APAC Customer Services Experience May 1990 - January 2000
Job Client Relationship Manager at West Interactive
Industry Information Technology and Services
Experience
West Interactive January 2000 - Present
APAC Customer Services May 1990 - January 2000
Skills
IVR, Call Center, Customer Satisfaction, Account Management, Telecommunications, Leadership, Outsourcing, Call Centers, Telephony, Team Building, Workforce Management, Customer Service, Troubleshooting, Management, Vendor Management, Team Leadership, Change Management, B2B, Customer Experience, VoIP, Unified Communications, Customer Retention, CRM, Contact Centers, Product Management, SaaS, Salesforce.com
Education
Dana College 1988 — 1990
Mathematics
Jackson High School
West Interactive January 2000 - Present
APAC Customer Services May 1990 - January 2000
Skills
IVR, Call Center, Customer Satisfaction, Account Management, Telecommunications, Leadership, Outsourcing, Call Centers, Telephony, Team Building, Workforce Management, Customer Service, Troubleshooting, Management, Vendor Management, Team Leadership, Change Management, B2B, Customer Experience, VoIP, Unified Communications, Customer Retention, CRM, Contact Centers, Product Management, SaaS, Salesforce.com
Education
Dana College 1988 — 1990
Mathematics
Jackson High School
Scott Behrens's APAC Customer Services Experience 1999 - 2003
Job Interim Chief Financial Officer at Teeter Hang Ups
Industry Telecommunications
Experience
Teeter Hang Ups March 2014 - Present
Whidbey Island Telcom July 2013 - February 2014
Future Health Inc May 2009 - June 2013
T-Mobile USA February 2008 - May 2009
T-Mobile USA June 2003 - February 2008
APAC Customer Services 1999 - 2003
Motorola Inc 1987 - 1999
Skills
Forecasting, Financial Analysis, Process Improvement, Financial Modeling, Finance, Strategic Planning, Cross-functional Team..., Financial Forecasting, Sarbanes-Oxley Act, Budgets, Hyperion Enterprise, Financial Reporting, Management, Managerial Finance, Strategy, Program Management, Analysis, Start-ups, Business Planning, Business Process..., Variance Analysis, Telecommunications, Leadership
Education
DePaul University 1991 — 1994
MBA, Finance
University of Northern Iowa 1982 — 1987
Bachelor of Business Administration (BBA), Finance and Economics
Teeter Hang Ups March 2014 - Present
Whidbey Island Telcom July 2013 - February 2014
Future Health Inc May 2009 - June 2013
T-Mobile USA February 2008 - May 2009
T-Mobile USA June 2003 - February 2008
APAC Customer Services 1999 - 2003
Motorola Inc 1987 - 1999
Skills
Forecasting, Financial Analysis, Process Improvement, Financial Modeling, Finance, Strategic Planning, Cross-functional Team..., Financial Forecasting, Sarbanes-Oxley Act, Budgets, Hyperion Enterprise, Financial Reporting, Management, Managerial Finance, Strategy, Program Management, Analysis, Start-ups, Business Planning, Business Process..., Variance Analysis, Telecommunications, Leadership
Education
DePaul University 1991 — 1994
MBA, Finance
University of Northern Iowa 1982 — 1987
Bachelor of Business Administration (BBA), Finance and Economics
Steven Warren Warren's APAC Customer Services Experience Telecom EngineerRocky Mountain Poison and Drug CenterMarch 2004 - October 2008
Job Technical Specialist at APAC Customer Services
Industry Information Services
Experience
APAC Customer Services Telecom EngineerRocky Mountain Poison and Drug CenterMarch 2004 - October 2008
EchoStar Corporation August 2001 - April 2004
Georgia-Pacific LLC April 1998 - August 2001
TeleTech August 1996 - April 1998
America West Airlines June 1993 - August 1996
Rockwell Electronic Commerce March 1980 - June 1993
Education
Columbia College 1986 — 1988
BS, CIS and Business
Indian Hills Community College 1978 — 1980
AAS, Computer Maintenance
Iowa State University 1974 — 1977
None, Electrical Engineering
APAC Customer Services Telecom EngineerRocky Mountain Poison and Drug CenterMarch 2004 - October 2008
EchoStar Corporation August 2001 - April 2004
Georgia-Pacific LLC April 1998 - August 2001
TeleTech August 1996 - April 1998
America West Airlines June 1993 - August 1996
Rockwell Electronic Commerce March 1980 - June 1993
Education
Columbia College 1986 — 1988
BS, CIS and Business
Indian Hills Community College 1978 — 1980
AAS, Computer Maintenance
Iowa State University 1974 — 1977
None, Electrical Engineering
Jason Bursack's APAC Customer Services Experience May 2011 - July 2012
Job Microsoft IT Productivity Center Trainer/Coordinator at EGS
Industry Information Technology and Services
Experience
Expert Global Solutions July 2012 - Present
APAC Customer Services May 2011 - July 2012
SEI LLC July 2007 - May 2011
SEI LLC August 2004 - July 2007
Luther Family Ford April 2004 - August 2004
Maintenance Engineering January 2001 - January 2004
Skills
Database Administration, Power BI in Excel, Training, Sales, Management, Leadership, Account Management, Sales Management, Cold Calling, Solution Selling, Recruiting, Sales Operations, Customer Satisfaction, CRM, Lead Generation, Call Centers, Cloud Computing, Sales Process, SaaS, Enterprise Software, Salesforce.com, Direct Sales, IT Training, Sales Training, Call Center, Call Center Recruiting, MTA Database
Education
Concordia College 1996 — 2000
Bachelors, Physics, Mathematics
Expert Global Solutions July 2012 - Present
APAC Customer Services May 2011 - July 2012
SEI LLC July 2007 - May 2011
SEI LLC August 2004 - July 2007
Luther Family Ford April 2004 - August 2004
Maintenance Engineering January 2001 - January 2004
Skills
Database Administration, Power BI in Excel, Training, Sales, Management, Leadership, Account Management, Sales Management, Cold Calling, Solution Selling, Recruiting, Sales Operations, Customer Satisfaction, CRM, Lead Generation, Call Centers, Cloud Computing, Sales Process, SaaS, Enterprise Software, Salesforce.com, Direct Sales, IT Training, Sales Training, Call Center, Call Center Recruiting, MTA Database
Education
Concordia College 1996 — 2000
Bachelors, Physics, Mathematics
Gabriel Fulton, PMP's APAC Customer Services Experience 1998 - 2000
Job Founder & CEO | Specialty Defense Contracting | CustomerFocused |
Industry Information Technology and Services
Experience
Sintel Group Inc January 2013 - Present
OCIS July 2011 - December 2012
OCIS 2006 - July 2011
The Fulfillment Place 2003 - 2005
Kronos Connect 2002 - 2003
Asia IT Services 2001 - 2002
Firstsource Solutions Limited 2000 - 2001
Xerox 2000 - 2000
APAC Customer Services 1998 - 2000
US Army 1994 - 1998
Skills
Contact Centers, Operations Management, Organisational..., Six Sigma, Team Mentoring, P&L Responsibility, Project Management, Outsourcing, BPO, Call Center, Workforce Management, Government Contracting, Client Relations Skills, Business Development, Telecommunications, Management, Call Centers, Customer Satisfaction, Strategy, Program Management, Customer Service, Leadership, Inbound Marketing, P&L Management, Team Building, CRM, Training, Start-ups, Analytics, Strategic Planning, Business Process..., Vendor Management, Business Process, Process Improvement, Sales, Team Management, Customer Experience, Performance Management, Team Leadership, Change Management, Business Analysis
Education
Mary Carroll High School 1989 — 1993
Texas A&M University-Corpus Christi
Applied Mathematics
Defense Language Institute 1995 — 1995
Spanish Level 1, Latin American and Caribbean Studies
Electronic Warfare Cryptologic School 1995 — 1995
Basic Cryptologic Linguist Course
Sintel Group Inc January 2013 - Present
OCIS July 2011 - December 2012
OCIS 2006 - July 2011
The Fulfillment Place 2003 - 2005
Kronos Connect 2002 - 2003
Asia IT Services 2001 - 2002
Firstsource Solutions Limited 2000 - 2001
Xerox 2000 - 2000
APAC Customer Services 1998 - 2000
US Army 1994 - 1998
Skills
Contact Centers, Operations Management, Organisational..., Six Sigma, Team Mentoring, P&L Responsibility, Project Management, Outsourcing, BPO, Call Center, Workforce Management, Government Contracting, Client Relations Skills, Business Development, Telecommunications, Management, Call Centers, Customer Satisfaction, Strategy, Program Management, Customer Service, Leadership, Inbound Marketing, P&L Management, Team Building, CRM, Training, Start-ups, Analytics, Strategic Planning, Business Process..., Vendor Management, Business Process, Process Improvement, Sales, Team Management, Customer Experience, Performance Management, Team Leadership, Change Management, Business Analysis
Education
Mary Carroll High School 1989 — 1993
Texas A&M University-Corpus Christi
Applied Mathematics
Defense Language Institute 1995 — 1995
Spanish Level 1, Latin American and Caribbean Studies
Electronic Warfare Cryptologic School 1995 — 1995
Basic Cryptologic Linguist Course
Joshua Nowack's APAC Customer Services Experience August 2001 - December 2005
Job All Source Intelligence Analyst
Industry Defense & Space
Experience
BAE Systems December 2011 - July 2015
BAE Systems January 2010 - December 2011
US Army January 2006 - January 2010
APAC Customer Services August 2001 - December 2005
Orde Sign & Graphics, Inc. November 1999 - February 2001
Skills
Intelligence Analysis, Army, CompTIA A+ Certification, Active DoD Top Secret..., TS/SCI with CI-Polygraph, Terrorist Identities..., Palantir, Google Earth, Biometric Identity..., Tripwire Analytic..., Microsoft Office, ArcGIS, Adobe Creative Suite, Analyst Notebook, Military Experience, National Security, Force Protection, Counterterrorism, Counterinsurgency, SIGINT, HUMINT, Secure Video..., Intelligence Community, Social Media
Education
Cochise College 2006 — 2006
Associate of Applied Science, Intelligence Operations
Michigan Technological University 1995 — 1999
Bachelor of Arts (BA), Technical and Scientific Communication
BAE Systems December 2011 - July 2015
BAE Systems January 2010 - December 2011
US Army January 2006 - January 2010
APAC Customer Services August 2001 - December 2005
Orde Sign & Graphics, Inc. November 1999 - February 2001
Skills
Intelligence Analysis, Army, CompTIA A+ Certification, Active DoD Top Secret..., TS/SCI with CI-Polygraph, Terrorist Identities..., Palantir, Google Earth, Biometric Identity..., Tripwire Analytic..., Microsoft Office, ArcGIS, Adobe Creative Suite, Analyst Notebook, Military Experience, National Security, Force Protection, Counterterrorism, Counterinsurgency, SIGINT, HUMINT, Secure Video..., Intelligence Community, Social Media
Education
Cochise College 2006 — 2006
Associate of Applied Science, Intelligence Operations
Michigan Technological University 1995 — 1999
Bachelor of Arts (BA), Technical and Scientific Communication
Tonette Hassell's APAC Customer Services Experience February 2010 - October 2010
Job Looking for work
Industry Hospital & Health Care
Experience
Retired and enjoying Life. August 2013 - Present
AGERO September 2012 - August 2013
CCI/IBM October 2010 - July 2012
APAC Customer Services February 2010 - October 2010
APAC Customer Services September 2009 - October 2010
Exempla Healthcare November 2008 - March 2009
Arapahoe House 2005 - 2009
Arapahoe House July 2005 - October 2008
Southwestern Behavioural Services April 2003 - May 2005
Skills
Customer Service, Training, Recruiting, Public Speaking, Case Managment, Research, Microsoft Office, Workshop Facilitation, Outlook, Staff Development, Non-profits, Psychology, Community Outreach, Time Management, Program Development, Coaching, Employee Relations, Healthcare, Mental Health, Nonprofits, Editing, Crisis Intervention, Conflict Resolution, Supervisory Skills, Retail sales/service, Wellness, Team Leadership, Psychotherapy, Leadership Development, Event Planning, Case Management, Fundraising
Education
American Academy 1994 — 1995
Medical Assistant, Medical Assistant
Colorado Mesa University 1988 — 1990
Humanities
Retired and enjoying Life. August 2013 - Present
AGERO September 2012 - August 2013
CCI/IBM October 2010 - July 2012
APAC Customer Services February 2010 - October 2010
APAC Customer Services September 2009 - October 2010
Exempla Healthcare November 2008 - March 2009
Arapahoe House 2005 - 2009
Arapahoe House July 2005 - October 2008
Southwestern Behavioural Services April 2003 - May 2005
Skills
Customer Service, Training, Recruiting, Public Speaking, Case Managment, Research, Microsoft Office, Workshop Facilitation, Outlook, Staff Development, Non-profits, Psychology, Community Outreach, Time Management, Program Development, Coaching, Employee Relations, Healthcare, Mental Health, Nonprofits, Editing, Crisis Intervention, Conflict Resolution, Supervisory Skills, Retail sales/service, Wellness, Team Leadership, Psychotherapy, Leadership Development, Event Planning, Case Management, Fundraising
Education
American Academy 1994 — 1995
Medical Assistant, Medical Assistant
Colorado Mesa University 1988 — 1990
Humanities
Michael Montantez's APAC Customer Services Experience February 2009 - September 2009
Job Network Tech at TulosoMidway ISD
Industry Information Technology and Services
Experience
Tuloso-Midway ISD September 2009 - Present
APAC Customer Services February 2009 - September 2009
Skills
Wireless Networking, Technical Support, Network Administration, Servers, Active Directory, Microsoft Exchange, DNS, Windows XP, Computer Hardware, XP, Windows 7, Hardware, Troubleshooting, Windows, Virtualization, Windows Server, TCP/IP, Networking, Software Installation, System Administration, Virtual Desktop..., Help Desk Support, Group Policy, DHCP, Customer Service, Microsoft Office, Cisco Technologies, Network Security, Training, Leadership, Microsoft Excel, Public Speaking, Sales
Education
Del Mar College 2014 — 2017
Associate’s Degree, Network and System Administration/Administrator
Tuloso-Midway High School 2005 — 2007
Recomemded Degree Plan, Computer Systems Networking and Telecommunications
Crystal City High School 2003 — 2005
Recomended Degree Plan, Criminal Justice and Corrections
Tuloso-Midway ISD September 2009 - Present
APAC Customer Services February 2009 - September 2009
Skills
Wireless Networking, Technical Support, Network Administration, Servers, Active Directory, Microsoft Exchange, DNS, Windows XP, Computer Hardware, XP, Windows 7, Hardware, Troubleshooting, Windows, Virtualization, Windows Server, TCP/IP, Networking, Software Installation, System Administration, Virtual Desktop..., Help Desk Support, Group Policy, DHCP, Customer Service, Microsoft Office, Cisco Technologies, Network Security, Training, Leadership, Microsoft Excel, Public Speaking, Sales
Education
Del Mar College 2014 — 2017
Associate’s Degree, Network and System Administration/Administrator
Tuloso-Midway High School 2005 — 2007
Recomemded Degree Plan, Computer Systems Networking and Telecommunications
Crystal City High School 2003 — 2005
Recomended Degree Plan, Criminal Justice and Corrections
Debbie Doss's APAC Customer Services Experience May 1997 - July 2000
Job Ruby Executive at It Works Global & Medical Plaza Mobile Surveillance
Industry Accounting
Experience
Medical Plaza Mobile April 2013 - Present
It Works Global April 2012 - Present
Ace AC & Heating March 2009 - December 2012
Reese Contracting, Inc June 2004 - August 2007
NeoDyme/Driscoll Children's Hospital November 2000 - May 2004
APAC Customer Services May 1997 - July 2000
Sitel Corporation July 1996 - May 1997
Texas Department of Criminal Justice June 1994 - July 1996
Skills
Accounts Payable, Invoicing, Billing, Accounts Receivable, Payroll, Quickbooks, Payroll Processing, Data Entry, Expenses, Spreadsheets, Excel, Customer Service, Outlook, Budgeting, Word, Microsoft Office, Customer Relations, Office Management, Financial Reporting, Statements, PowerPoint, Access, Telephone Skills, Supervisory Skills, Payroll Taxes, Problem Solving, Cash, Payments, Preparation, QuickBooks, Auditing, Microsoft Word, Marketing, Microsoft Excel, Budgets, Financial Statements
Education
New Horizons Computer Learning Center
Del Mar College
Ross Collins Vocational Center
Vocational
Medical Plaza Mobile April 2013 - Present
It Works Global April 2012 - Present
Ace AC & Heating March 2009 - December 2012
Reese Contracting, Inc June 2004 - August 2007
NeoDyme/Driscoll Children's Hospital November 2000 - May 2004
APAC Customer Services May 1997 - July 2000
Sitel Corporation July 1996 - May 1997
Texas Department of Criminal Justice June 1994 - July 1996
Skills
Accounts Payable, Invoicing, Billing, Accounts Receivable, Payroll, Quickbooks, Payroll Processing, Data Entry, Expenses, Spreadsheets, Excel, Customer Service, Outlook, Budgeting, Word, Microsoft Office, Customer Relations, Office Management, Financial Reporting, Statements, PowerPoint, Access, Telephone Skills, Supervisory Skills, Payroll Taxes, Problem Solving, Cash, Payments, Preparation, QuickBooks, Auditing, Microsoft Word, Marketing, Microsoft Excel, Budgets, Financial Statements
Education
New Horizons Computer Learning Center
Del Mar College
Ross Collins Vocational Center
Vocational
Braden Gardner's APAC Customer Services Experience November 2009 - September 2011
Job Web Content Writer at Yellowbook
Industry Writing and Editing
Experience
hibu (formerly Yellowbook) January 2012 - Present
US Bank Home Mortgage September 2011 - November 2011
APAC Customer Services November 2009 - September 2011
Walmart June 2007 - August 2008
Skills
Customer Service, Mortgage Lending, Accounting, Social Media, Social Networking, Blogging, Facebook, Social Media Marketing, Editing, Copywriting
Education
Cornell College 2005 — 2009
Bachelor of Arts, Economics and Business, English
hibu (formerly Yellowbook) January 2012 - Present
US Bank Home Mortgage September 2011 - November 2011
APAC Customer Services November 2009 - September 2011
Walmart June 2007 - August 2008
Skills
Customer Service, Mortgage Lending, Accounting, Social Media, Social Networking, Blogging, Facebook, Social Media Marketing, Editing, Copywriting
Education
Cornell College 2005 — 2009
Bachelor of Arts, Economics and Business, English
Britney Villarreal's APAC Customer Services Experience January 2008 - May 2008
Job Crew at McDonald's
Industry Restaurants
Experience
McDonald's January 2010 - Present
HEB June 2008 - June 2009
APAC Customer Services January 2008 - May 2008
Skills
Microsoft Office, Theatrical Production, Customer Service
Education
Ivy Bridge College 2011 — 2013
associates, criminal justice
Del Mar College 2006 — 2007
associates, pyschology
McDonald's January 2010 - Present
HEB June 2008 - June 2009
APAC Customer Services January 2008 - May 2008
Skills
Microsoft Office, Theatrical Production, Customer Service
Education
Ivy Bridge College 2011 — 2013
associates, criminal justice
Del Mar College 2006 — 2007
associates, pyschology
Tauraen Douglas's APAC Customer Services Experience July 2012 - Present
Job HiTech Engineer
Industry Computer Software
Experience
APAC Customer Services July 2012 - Present
Skills
Customer Service, Microsoft Office, Microsoft Excel, Team Building, Sales, Microsoft Word, Strategic Planning, Sales Management, PowerPoint, Public Speaking, New Business Development, Social Media, Management, Marketing, Marketing Strategy, Coaching, Negotiation, Account Management, Customer Satisfaction, Team Leadership
Education
Coppin State University
APAC Customer Services July 2012 - Present
Skills
Customer Service, Microsoft Office, Microsoft Excel, Team Building, Sales, Microsoft Word, Strategic Planning, Sales Management, PowerPoint, Public Speaking, New Business Development, Social Media, Management, Marketing, Marketing Strategy, Coaching, Negotiation, Account Management, Customer Satisfaction, Team Leadership
Education
Coppin State University
Jayne Bernal's APAC Customer Services Experience October 2011 - Present
Job Customer Service Representative at APAC Customer Services
Industry Hospitality
Experience
APAC Customer Services October 2011 - Present
Trust Management Services February 2007 - June 2011
Texas A&M University-Corpus Christi October 1990 - October 2001
Skills
Customer Service, Hospitality, Event Management, Hospitality Industry, Food & Beverage, Hotels, Tourism, Hospitality Management, Customer Satisfaction, Front Office, Time Management, Hiring
Education
Texas A&M University-Corpus Christi 1991 — 1995
BA, English
Del Mar College 1986 — 1988
Associate's degree, Professional Secretary
APAC Customer Services October 2011 - Present
Trust Management Services February 2007 - June 2011
Texas A&M University-Corpus Christi October 1990 - October 2001
Skills
Customer Service, Hospitality, Event Management, Hospitality Industry, Food & Beverage, Hotels, Tourism, Hospitality Management, Customer Satisfaction, Front Office, Time Management, Hiring
Education
Texas A&M University-Corpus Christi 1991 — 1995
BA, English
Del Mar College 1986 — 1988
Associate's degree, Professional Secretary
Ronald Layton's APAC Customer Services Experience August 2009 - May 2010
Job Education
Industry E-Learning
Experience
Sulphur Bluff ISD August 2010 - June 2011
Sulphur Bluff ISD August 2010 - June 2011
APAC Customer Services August 2009 - May 2010
Adecco Employment Services May 2005 - August 2009
Comcast 2003 - 2005
Midwestern State University August 1998 - May 2003
Midwestern State University 1998 - 2003
MobileTech Solutions, Inc. July 1997 - March 1998
Texas A & M University - Commerce 1993 - 1998
Paris Junior College 1993 - 1998
Education
Texas A&M University-Commerce 1993 — 1998
Master of Science, Mathematics
Texas A&M University-Commerce 1989 — 1993
Bachelors of Arts, Mathematics
College of the Ozarks 1988 — 1989
Computer Science
Miller Grove ISD 1985 — 1988
High School Diploma, Honors
Sulphur Bluff ISD August 2010 - June 2011
Sulphur Bluff ISD August 2010 - June 2011
APAC Customer Services August 2009 - May 2010
Adecco Employment Services May 2005 - August 2009
Comcast 2003 - 2005
Midwestern State University August 1998 - May 2003
Midwestern State University 1998 - 2003
MobileTech Solutions, Inc. July 1997 - March 1998
Texas A & M University - Commerce 1993 - 1998
Paris Junior College 1993 - 1998
Education
Texas A&M University-Commerce 1993 — 1998
Master of Science, Mathematics
Texas A&M University-Commerce 1989 — 1993
Bachelors of Arts, Mathematics
College of the Ozarks 1988 — 1989
Computer Science
Miller Grove ISD 1985 — 1988
High School Diploma, Honors
Philip Spackman's APAC Customer Services Experience 2010 - 2011
Job Outsourcing/Offshoring Professional
Industry Outsourcing/Offshoring
Experience
APAC Customer Services 2010 - 2011
Benefitfocus 2009 - 2010
Gettysburg Foundation 2004 - 2004
Education
College of Charleston 2003 — 2008
B.A., History
APAC Customer Services 2010 - 2011
Benefitfocus 2009 - 2010
Gettysburg Foundation 2004 - 2004
Education
College of Charleston 2003 — 2008
B.A., History
Thommi Brasselle's APAC Customer Services Experience November 2009 - March 2014
Job Customer Service at APAC Customer Services
Industry Outsourcing/Offshoring
Experience
Capital One July 2014 - Present
Capital One July 2014 - Present
APAC Customer Services November 2009 - March 2014
Citibank (Banamex USA) October 2002 - August 2009
Skills
Call Centers, Public Speaking, Coaching, Customer Service, Call Center, Customer Retention, Microsoft Office, Marketing, Training, Recruiting, Leadership Development, Team Building, Microsoft Excel, Sales, Leadership, Team Leadership
Education
Cincinnati State Technical and Community College
Capital One July 2014 - Present
Capital One July 2014 - Present
APAC Customer Services November 2009 - March 2014
Citibank (Banamex USA) October 2002 - August 2009
Skills
Call Centers, Public Speaking, Coaching, Customer Service, Call Center, Customer Retention, Microsoft Office, Marketing, Training, Recruiting, Leadership Development, Team Building, Microsoft Excel, Sales, Leadership, Team Leadership
Education
Cincinnati State Technical and Community College
Cornelius Spellman's APAC Customer Services Experience August 2008 - April 2009
Job Customer Service Representative at Health Net
Industry Information Technology and Services
Experience
Health Net November 2014 - Present
United States Air Force October 2013 - June 2015
McDonald's Corporation June 2012 - September 2014
United States Air Force October 2010 - June 2012
The Arc of Virginia Penisula October 2010 - October 2011
Lockheed Martin August 2009 - August 2010
APAC Customer Services August 2008 - April 2009
TeleTech January 2008 - June 2008
Golden Corral November 2006 - January 2008
United States Air Force May 2002 - October 2005
Skills
Training, Microsoft Office, Lotus Notes, Customer Service, Computer Hardware, Microsoft Word, PowerPoint, Troubleshooting, Process Scheduler, Leadership, Graphic Design, Adobe Acrobat, Software Installation, Time Management, Project Planning, Customer Satisfaction, Microsoft Excel, Logo Design, Dreamweaver, Desktop Computers, Sound Editing, Networking, Social Media, Testing, Photoshop, Adobe Creative Suite, Audacity, Ubuntu, Desktop Deployment
Education
Southern New Hampshire University 2015 — 2017
AA, Information Technology
Community College of the Air Force 2003 — 2005
Apprenticship, Maintenance Production Management
Health Net November 2014 - Present
United States Air Force October 2013 - June 2015
McDonald's Corporation June 2012 - September 2014
United States Air Force October 2010 - June 2012
The Arc of Virginia Penisula October 2010 - October 2011
Lockheed Martin August 2009 - August 2010
APAC Customer Services August 2008 - April 2009
TeleTech January 2008 - June 2008
Golden Corral November 2006 - January 2008
United States Air Force May 2002 - October 2005
Skills
Training, Microsoft Office, Lotus Notes, Customer Service, Computer Hardware, Microsoft Word, PowerPoint, Troubleshooting, Process Scheduler, Leadership, Graphic Design, Adobe Acrobat, Software Installation, Time Management, Project Planning, Customer Satisfaction, Microsoft Excel, Logo Design, Dreamweaver, Desktop Computers, Sound Editing, Networking, Social Media, Testing, Photoshop, Adobe Creative Suite, Audacity, Ubuntu, Desktop Deployment
Education
Southern New Hampshire University 2015 — 2017
AA, Information Technology
Community College of the Air Force 2003 — 2005
Apprenticship, Maintenance Production Management
Chenoah Olson's APAC Customer Services Experience January 2006 - August 2006
Job Student at Colorado Technical University
Industry Consumer Services
Experience
Old Navy January 2009 - September 2009
APAC Customer Services January 2006 - August 2006
Skills
Microsoft Excel, Microsoft Office, Microsoft Word, PowerPoint, Accounting, International Business..., Online Communications
Education
Colorado Technical University 2011 — 2013
Associates degree, Business Administration and Management, General
Old Navy January 2009 - September 2009
APAC Customer Services January 2006 - August 2006
Skills
Microsoft Excel, Microsoft Office, Microsoft Word, PowerPoint, Accounting, International Business..., Online Communications
Education
Colorado Technical University 2011 — 2013
Associates degree, Business Administration and Management, General
Erron Watts's APAC Customer Services Experience February 2002 - September 2003
Job Department Manager at Niemann Foods, Inc.
Industry Retail
Experience
Niemann Foods, Inc. August 2007 - Present
AT&T November 2003 - December 2005
APAC Customer Services February 2002 - September 2003
APAC Customer Services August 2001 - February 2002
US Army July 2000 - August 2001
APAC Customer Services June 1999 - July 2000
First Data Corporation May 1999 - June 2000
Skills
Customer Care, HTML, C++, IEX TotalView Workforce..., Lucent CenterView(CMS), Meat Cutting, Microsoft Access, Microsoft Excel, Microsoft Powerpoint, Microsoft Word, Telecenter System (TCS), Payroll, Schedules
Education
Del Mar College 1999 — 2001
Computer and Information Sciences and Support Services, 3.4
Niemann Foods, Inc. August 2007 - Present
AT&T November 2003 - December 2005
APAC Customer Services February 2002 - September 2003
APAC Customer Services August 2001 - February 2002
US Army July 2000 - August 2001
APAC Customer Services June 1999 - July 2000
First Data Corporation May 1999 - June 2000
Skills
Customer Care, HTML, C++, IEX TotalView Workforce..., Lucent CenterView(CMS), Meat Cutting, Microsoft Access, Microsoft Excel, Microsoft Powerpoint, Microsoft Word, Telecenter System (TCS), Payroll, Schedules
Education
Del Mar College 1999 — 2001
Computer and Information Sciences and Support Services, 3.4
Maureen Navadomskis's APAC Customer Services Experience 1990 - 2012
Job Outsourcing/Offshoring Professional
Industry Outsourcing/Offshoring
Experience
APAC Customer Services 1990 - 2012
Protocol Global Solutions January 1993 - January 1994
Skills
Unix Operating Systems, Informix 4GL, ISQL, Microsoft Office, Training, Project Management, Supervising, Training Manuals, Database Admin, Reports, Community Outreach, Educational Fundraising, Grassroots Organizing, Organization, Problem Solving, Retail Sales, Office Administration, Administrative..., General Administrative..., Positive Energy
Education
Colorado State University 1982 — 1984
Computer Science
APAC Customer Services 1990 - 2012
Protocol Global Solutions January 1993 - January 1994
Skills
Unix Operating Systems, Informix 4GL, ISQL, Microsoft Office, Training, Project Management, Supervising, Training Manuals, Database Admin, Reports, Community Outreach, Educational Fundraising, Grassroots Organizing, Organization, Problem Solving, Retail Sales, Office Administration, Administrative..., General Administrative..., Positive Energy
Education
Colorado State University 1982 — 1984
Computer Science
Christopher Eason's APAC Customer Services Experience January 2002 - February 2004
Job Sprint
Industry Telecommunications
Experience
UnitedHealth group June 2014 - Present
Sears Holdings Corporation August 2013 - August 2014
Sprint May 2013 - June 2014
Cox Communications June 2006 - May 2013
Cox Communications October 2004 - June 2006
The Home Depot March 2004 - October 2004
APAC Customer Services January 2002 - February 2004
Skills
Customer Service, Customer Satisfaction, Customer Experience, Fast-paced, Call Centers, Microsoft Word, Learning Quickly, Friendly Personality, Calm, Microsoft Excel, Communication, Employee Loyalty, Salesforce.com, Customer Support, Team-oriented, Cashiering, Telecommunications, People Skills, Customer Retention, Invoicing
Education
College of Southern Nevada 2006 — 2015
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
Palo Verde High school
UnitedHealth group June 2014 - Present
Sears Holdings Corporation August 2013 - August 2014
Sprint May 2013 - June 2014
Cox Communications June 2006 - May 2013
Cox Communications October 2004 - June 2006
The Home Depot March 2004 - October 2004
APAC Customer Services January 2002 - February 2004
Skills
Customer Service, Customer Satisfaction, Customer Experience, Fast-paced, Call Centers, Microsoft Word, Learning Quickly, Friendly Personality, Calm, Microsoft Excel, Communication, Employee Loyalty, Salesforce.com, Customer Support, Team-oriented, Cashiering, Telecommunications, People Skills, Customer Retention, Invoicing
Education
College of Southern Nevada 2006 — 2015
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
Palo Verde High school
Monique Burns's APAC Customer Services Experience August 2014 - Present
Job Cashier/ supervisor at Ross Stores, Inc.
Industry Retail
Experience
APAC Customer Services August 2014 - Present
Ross Stores, Inc. July 2010 - Present
jcpenney October 2008 - January 2009
Education
College of Southern Nevada 2010 — 2014
Associate's degree, Criminal Justice
Rancho high school 2005 — 2009
Advanced high school diploma
APAC Customer Services August 2014 - Present
Ross Stores, Inc. July 2010 - Present
jcpenney October 2008 - January 2009
Education
College of Southern Nevada 2010 — 2014
Associate's degree, Criminal Justice
Rancho high school 2005 — 2009
Advanced high school diploma
Tiffany Randolph's APAC Customer Services Experience February 2012 - Present
Job Team Leader at Apac Customer Servcies
Industry Pharmaceuticals
Experience
Apac Customer Servcies October 2013 - Present
APAC Customer Services February 2012 - Present
Columbia Sportswear October 2010 - February 2012
Education
College of Southern Nevada 2012 — 2013
Associate of Arts and Sciences (A.A.S.), Accounting and Finance
Apac Customer Servcies October 2013 - Present
APAC Customer Services February 2012 - Present
Columbia Sportswear October 2010 - February 2012
Education
College of Southern Nevada 2012 — 2013
Associate of Arts and Sciences (A.A.S.), Accounting and Finance
Rachel Soliz's APAC Customer Services Experience April 1996 - January 2001
Job Administration at Private
Industry Government Administration
Experience
Private Operations SupervisorFirst Data CorporationJanuary 2001 - February 2006
APAC Customer Services April 1996 - January 2001
Education
Del Mar College
Private Operations SupervisorFirst Data CorporationJanuary 2001 - February 2006
APAC Customer Services April 1996 - January 2001
Education
Del Mar College
Domonique Anderson's APAC Customer Services Experience Patient Service RepresentativePresence HealthJune 2014 - Present
Job Student at City Colleges of ChicagoHarold Washington College
Industry
Experience
APAC Customer Services Patient Service RepresentativePresence HealthJune 2014 - Present
Education
City Colleges of Chicago-Harold Washington College 2014 — 2016
City Colleges of Chicago-Harold Washington College 2014 — 2016
Accounting
APAC Customer Services Patient Service RepresentativePresence HealthJune 2014 - Present
Education
City Colleges of Chicago-Harold Washington College 2014 — 2016
City Colleges of Chicago-Harold Washington College 2014 — 2016
Accounting
Aaron Granados's APAC Customer Services Experience November 2012 - April 2015
Job Leverage Sales Representative at AT&T
Industry Telecommunications
Experience
AT&T April 2015 - August 2015
APAC Customer Services November 2012 - April 2015
First Data Corporation January 2010 - November 2012
Oasis Outsourcing January 2010 - December 2010
Whataburger January 2009 - December 2009
Mervyns January 2008 - December 2008
Sears January 2007 - December 2007
Education
Del Mar College
GED
AT&T April 2015 - August 2015
APAC Customer Services November 2012 - April 2015
First Data Corporation January 2010 - November 2012
Oasis Outsourcing January 2010 - December 2010
Whataburger January 2009 - December 2009
Mervyns January 2008 - December 2008
Sears January 2007 - December 2007
Education
Del Mar College
GED
Williams Lea
StarTek
StarTek Inc
hiSoft Technology International Limited
Star Tek
Aon Hewitt Consulting
AON Hewitt Associates
Hewitt Associates, INC