APAC Customer Services
Industry: Outsourcing company
DescriptionHeadquarters: Bannockburn, Illinois, United States CEO: Kevin T. Keleghan (13 Sep 2010–) Founder: Theodore G Schwartz Founded: 1973 Parent organization: NCO Group Subsidiary: jurisdiction of organization
APAC Customer Services List of Employees There's an exhaustive list of past and present employees! Get comprehensive information on the number of employees at APAC Customer Services. You can filter them based on skills, years of employment, job, education, department, and prior employment.
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APAC Customer Services Employees
Employee
Years
Job
Industry
Juan Avalos Juan Avalos's APAC Customer Services Experience October 2010 - May 2014
Job Support Engineer
Industry Information Technology and Services
Experience
Volt May 2014 - Present
APAC Customer Services October 2010 - May 2014
Skills
Microsoft CRM, Solution Selling, Microsoft Technologies, Partner Management, Microsoft Office, Lead Generation, Cloud Computing, SaaS, Call Centers, Office 365, Account Management, Sales Process, CRM, Windows Intune, Microsoft Licensing, Sales Operations, Salesforce.com, Management, Customer Satisfaction, Enterprise Software, Direct Sales, Customer Experience, Cold Calling, Customer Retention, Microsoft Office 365, SharePoint, Sales, Team Leadership, Professional Services, Channel Partners, Selling, Pre-sales, Virtualization, Business Analysis, Demand Generation, Unified Communications, Inside Sales, Sales Management, Business Development, Microsoft Exchange..., Microsoft SharePoint..., Microsoft Lync Online, Exchange Hosted..., FOPE, Sales Presentations, SharePoint Designer, Employee Training, Microsoft SQL Server, IIS, Network Administration
Education
The University of North Dakota
Volt May 2014 - Present
APAC Customer Services October 2010 - May 2014
Skills
Microsoft CRM, Solution Selling, Microsoft Technologies, Partner Management, Microsoft Office, Lead Generation, Cloud Computing, SaaS, Call Centers, Office 365, Account Management, Sales Process, CRM, Windows Intune, Microsoft Licensing, Sales Operations, Salesforce.com, Management, Customer Satisfaction, Enterprise Software, Direct Sales, Customer Experience, Cold Calling, Customer Retention, Microsoft Office 365, SharePoint, Sales, Team Leadership, Professional Services, Channel Partners, Selling, Pre-sales, Virtualization, Business Analysis, Demand Generation, Unified Communications, Inside Sales, Sales Management, Business Development, Microsoft Exchange..., Microsoft SharePoint..., Microsoft Lync Online, Exchange Hosted..., FOPE, Sales Presentations, SharePoint Designer, Employee Training, Microsoft SQL Server, IIS, Network Administration
Education
The University of North Dakota
Joel Wiscombe Joel Wiscombe's APAC Customer Services Experience 1998 - 2001
Job National Sales Executive, First Advantage Corporation
Industry Information Services
Experience
First Advantage 2013 - Present
Crescent Processing Company 2010 - 2013
Member Services, Inc. 2007 - 2010
GIS 2004 - 2007
EXE Technologies 2000 - 2004
APAC Customer Services 1998 - 2001
Skills
New Business Development, Account Management, Leadership, Management, Customer Service, Cold Calling, HR Consulting, Background Checks, Customer Satisfaction, Time Management, Security, Event Management, Coaching, Networking, Sales Prospecting, Mentoring, Closing Abilities, Outstanding time..., Hunting, Calling on C Levels, Presentations, Public Speaking, Media Relations, Supply Chain..., Business Development, Hiring, Sales, Sales Management, Training, Salesforce.com
Education
The University of Texas at Arlington
Criminal Justice/Education
The University of Texas at El Paso
Criminal Justice/Education
First Advantage 2013 - Present
Crescent Processing Company 2010 - 2013
Member Services, Inc. 2007 - 2010
GIS 2004 - 2007
EXE Technologies 2000 - 2004
APAC Customer Services 1998 - 2001
Skills
New Business Development, Account Management, Leadership, Management, Customer Service, Cold Calling, HR Consulting, Background Checks, Customer Satisfaction, Time Management, Security, Event Management, Coaching, Networking, Sales Prospecting, Mentoring, Closing Abilities, Outstanding time..., Hunting, Calling on C Levels, Presentations, Public Speaking, Media Relations, Supply Chain..., Business Development, Hiring, Sales, Sales Management, Training, Salesforce.com
Education
The University of Texas at Arlington
Criminal Justice/Education
The University of Texas at El Paso
Criminal Justice/Education
Adam Rawlings's APAC Customer Services Experience June 2011 - January 2012
Job Demand Planning Analyst at Electronic Arts (EA)
Industry Telecommunications
Experience
Electronic Arts (EA) January 2015 - Present
Sears Holdings Corporation August 2013 - December 2014
Sears Holdings Corporation February 2012 - July 2013
APAC Customer Services June 2011 - January 2012
APAC Customer Services January 2009 - June 2011
PRC, LLC June 2005 - December 2008
Skills
Workforce Management, Customer Experience, Contact Centers, Avaya, BPO, Process Improvement, Call Center Development, Customer Satisfaction, Vendor Management, Outsourcing, Call Centers, Forecasting, Management, Recruiting, Analysis, Workforce Planning, Team Leadership, Operations Management, Capacity Planning, eWFM, IEX, Inbound Marketing, ACD, Performance Management, Telecommunications, Customer Retention, Coaching, Team Building, CMS, Training, Human Resources, Project Planning, Process Scheduler, Leadership, CRM, Budgets, Time Management, Strategic Planning, Hiring, Customer Service, Employee Relations, Business Process..., Resource Management, Employee Engagement, Team Management, Metrics, Change Management, Cross-functional Team..., Quality Assurance, Service Delivery
Education
University of Iowa
Bachelor of Arts (B.A.), Management Information Systems, General
MHS
Electronic Arts (EA) January 2015 - Present
Sears Holdings Corporation August 2013 - December 2014
Sears Holdings Corporation February 2012 - July 2013
APAC Customer Services June 2011 - January 2012
APAC Customer Services January 2009 - June 2011
PRC, LLC June 2005 - December 2008
Skills
Workforce Management, Customer Experience, Contact Centers, Avaya, BPO, Process Improvement, Call Center Development, Customer Satisfaction, Vendor Management, Outsourcing, Call Centers, Forecasting, Management, Recruiting, Analysis, Workforce Planning, Team Leadership, Operations Management, Capacity Planning, eWFM, IEX, Inbound Marketing, ACD, Performance Management, Telecommunications, Customer Retention, Coaching, Team Building, CMS, Training, Human Resources, Project Planning, Process Scheduler, Leadership, CRM, Budgets, Time Management, Strategic Planning, Hiring, Customer Service, Employee Relations, Business Process..., Resource Management, Employee Engagement, Team Management, Metrics, Change Management, Cross-functional Team..., Quality Assurance, Service Delivery
Education
University of Iowa
Bachelor of Arts (B.A.), Management Information Systems, General
MHS
Jonathan Ricart Jonathan Ricart's APAC Customer Services Experience December 2010 - Present
Job Supervisor de operaciones call center en APAC Customer Services
Industry Outsourcing/Offshoring
Experience
APAC Customer Services December 2010 - Present
24/7 April 2008 - November 2010
Education
Universidad de San Carlos de Guatemala
APAC Customer Services December 2010 - Present
24/7 April 2008 - November 2010
Education
Universidad de San Carlos de Guatemala
Lisa Cote Lisa Cote's APAC Customer Services Experience December 2008 - January 2010
Job "Be the change you want to see in the world." Ghandi
Industry Human Resources
Experience
C3 Customer Contact Channels October 2013 - Present
Command Center March 2013 - October 2013
CPES October 2010 - March 2013
APAC Customer Services December 2008 - January 2010
TeleTech 2005 - 2008
Skills
Recruiting, Human Resources, Interviews, Sourcing, Temporary Placement, Hiring, Temporary Staffing, Employment Law, Call Centers, Employee Relations, Talent Acquisition, New Hire Orientations, Performance Management, Onboarding, HRIS, Benefits Administration, Personnel Management, Employee Benefits, Labor Relations, HR Policies, Applicant Tracking..., Job Fairs, Screening, Policy, College Recruiting, Internet Recruiting, Screening Resumes, Job Descriptions, Employee Training, Staffing Services, Technical Recruiting, Workforce Planning, Taleo, Talent Management, Background Checks, HR Consulting
Education
University of Arizona 2005 — 2007
Bachelor of Arts (B.A.), Business Administration and Management, General
Pima Community Collage 2003 — 2007
HR Certification, Human Resources Management/Personnel Administration, General
C3 Customer Contact Channels October 2013 - Present
Command Center March 2013 - October 2013
CPES October 2010 - March 2013
APAC Customer Services December 2008 - January 2010
TeleTech 2005 - 2008
Skills
Recruiting, Human Resources, Interviews, Sourcing, Temporary Placement, Hiring, Temporary Staffing, Employment Law, Call Centers, Employee Relations, Talent Acquisition, New Hire Orientations, Performance Management, Onboarding, HRIS, Benefits Administration, Personnel Management, Employee Benefits, Labor Relations, HR Policies, Applicant Tracking..., Job Fairs, Screening, Policy, College Recruiting, Internet Recruiting, Screening Resumes, Job Descriptions, Employee Training, Staffing Services, Technical Recruiting, Workforce Planning, Taleo, Talent Management, Background Checks, HR Consulting
Education
University of Arizona 2005 — 2007
Bachelor of Arts (B.A.), Business Administration and Management, General
Pima Community Collage 2003 — 2007
HR Certification, Human Resources Management/Personnel Administration, General
Deanna Pannell's APAC Customer Services Experience September 1996 - August 2000
Job Branch Office Administrator at Edward Jones
Industry Furniture
Experience
Edward Jones November 2013 - Present
Ankeny Community School District May 2011 - Present
Homemakers Furniture/bedroom November 2011 - May 2012
Floor Show Companies February 2009 - March 2010
Bankers Advertising Company August 2007 - February 2009
McGregor's Furniture Company November 2000 - August 2007
APAC Customer Services September 1996 - August 2000
Skills
Sales Management, Training & Development, Team Leadership, Sales, Employee Training, Customer Service, Advertising
Education
University of Dubuque 1990 — 1992
BA, Business Administration
North East Iowa Community College 1988 — 1989
AAS, Markenting Management
Capri Cosmetology College 1983 — 1984
License, Cosmetology
Andrew High School 1978 — 1980
graduate, General
Edward Jones November 2013 - Present
Ankeny Community School District May 2011 - Present
Homemakers Furniture/bedroom November 2011 - May 2012
Floor Show Companies February 2009 - March 2010
Bankers Advertising Company August 2007 - February 2009
McGregor's Furniture Company November 2000 - August 2007
APAC Customer Services September 1996 - August 2000
Skills
Sales Management, Training & Development, Team Leadership, Sales, Employee Training, Customer Service, Advertising
Education
University of Dubuque 1990 — 1992
BA, Business Administration
North East Iowa Community College 1988 — 1989
AAS, Markenting Management
Capri Cosmetology College 1983 — 1984
License, Cosmetology
Andrew High School 1978 — 1980
graduate, General
Tina Frauenfeld Tina Frauenfeld's APAC Customer Services Experience May 2012 - June 2012
Job Receptionist at Brookdale
Industry Outsourcing/Offshoring
Experience
Brookdale June 2014 - Present
APAC Customer Services May 2012 - June 2012
APC May 2012 - June 2012
Sears Holdings Corporation December 2011 - January 2012
Spencer Gifts November 2009 - January 2012
Afni November 2010 - March 2011
Boston Market March 2009 - August 2009
Mervyns September 2007 - December 2008
Skills
5 years customer service, Outstanding..., Organization, Flexibility, Multi Tasking, Social Skills, Get the Job Done, Cashiering, Stocking, Customer Satisfaction, Customer Service, Sales, Telecommunications, Retail, Food & Beverage, Fast Learner, Exceptional Listener, honest, Values, Inventory
Education
Compass High School 2010 — 2010
High School diploma
Tucson College
Compass High School
Brookdale June 2014 - Present
APAC Customer Services May 2012 - June 2012
APC May 2012 - June 2012
Sears Holdings Corporation December 2011 - January 2012
Spencer Gifts November 2009 - January 2012
Afni November 2010 - March 2011
Boston Market March 2009 - August 2009
Mervyns September 2007 - December 2008
Skills
5 years customer service, Outstanding..., Organization, Flexibility, Multi Tasking, Social Skills, Get the Job Done, Cashiering, Stocking, Customer Satisfaction, Customer Service, Sales, Telecommunications, Retail, Food & Beverage, Fast Learner, Exceptional Listener, honest, Values, Inventory
Education
Compass High School 2010 — 2010
High School diploma
Tucson College
Compass High School
Alexia Brown-Brooks Alexia Brown-Brooks's APAC Customer Services Experience April 1999 - March 2006
Job MTID Fraud Coordinator
Industry Security and Investigations
Experience
Capital One November 2014 - Present
Verizon Wireless March 2006 - November 2014
APAC Customer Services April 1999 - March 2006
Skills
Financial Analysis, Call Center..., Business Analysis, Process Improvement, Microsoft Office, Telecommunications, Sales Process, Billing Systems, Credit Analysis, Order Management, Financial Services
Education
Tidewater Community College
Capital One November 2014 - Present
Verizon Wireless March 2006 - November 2014
APAC Customer Services April 1999 - March 2006
Skills
Financial Analysis, Call Center..., Business Analysis, Process Improvement, Microsoft Office, Telecommunications, Sales Process, Billing Systems, Credit Analysis, Order Management, Financial Services
Education
Tidewater Community College
Ariel Morales's APAC Customer Services Experience November 2010 - May 2011
Job Senior Quality Assurance Specialist at JPMorgan Chase
Industry Financial Services
Experience
JPMorgan Chase & Co. November 2014 - Present
JPMorgan Chase November 2013 - November 2014
JPMorgan Chase March 2013 - November 2013
JPMorgan Chase November 2011 - March 2013
APAC Customer Services November 2010 - May 2011
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Mac OS X Server, Time Management, Job Coaching, Customer Service, Public Speaking, Community Outreach, Nonprofits, Leadership
Education
The University of Texas at San Antonio 2015 — 2016
Bachelor of Science (B.S.), Public Health
The University of Texas at San Antonio 2012 — 2016
Bachelor of Science (B.S.), Public Health
JPMorgan Chase & Co. November 2014 - Present
JPMorgan Chase November 2013 - November 2014
JPMorgan Chase March 2013 - November 2013
JPMorgan Chase November 2011 - March 2013
APAC Customer Services November 2010 - May 2011
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Mac OS X Server, Time Management, Job Coaching, Customer Service, Public Speaking, Community Outreach, Nonprofits, Leadership
Education
The University of Texas at San Antonio 2015 — 2016
Bachelor of Science (B.S.), Public Health
The University of Texas at San Antonio 2012 — 2016
Bachelor of Science (B.S.), Public Health
Eric Wendel Eric Wendel's APAC Customer Services Experience May 2013 - August 2013
Job Public Safety at City of WinstonSalem
Industry Public Safety
Experience
City of Winston-Salem December 2014 - Present
Go Banannies May 2013 - Present
WinMock at Kinderton July 2014 - January 2015
Aaron's, Inc January 2014 - July 2014
APAC Customer Services May 2013 - August 2013
Fiberoptics Technolgy, Inc. January 2011 - July 2011
Casa Mariachi Restaurant January 2010 - January 2011
Skills
Customer Service, Public Speaking, Foreign Languages, Accounts Receivable, Cash Handling Experience, Management, Sales, Social Media, Crisis Management, Negotiation, Verbal De-escalation, Administration, Defensive Driving
Education
University of Arizona 2013 — 2013
Political Science and Government
North Georgia College and State University 2011 — 2013
Political Science and Government, 2.58
Woodstock Academy 2007 — 2011
High School Diploma
City of Winston-Salem December 2014 - Present
Go Banannies May 2013 - Present
WinMock at Kinderton July 2014 - January 2015
Aaron's, Inc January 2014 - July 2014
APAC Customer Services May 2013 - August 2013
Fiberoptics Technolgy, Inc. January 2011 - July 2011
Casa Mariachi Restaurant January 2010 - January 2011
Skills
Customer Service, Public Speaking, Foreign Languages, Accounts Receivable, Cash Handling Experience, Management, Sales, Social Media, Crisis Management, Negotiation, Verbal De-escalation, Administration, Defensive Driving
Education
University of Arizona 2013 — 2013
Political Science and Government
North Georgia College and State University 2011 — 2013
Political Science and Government, 2.58
Woodstock Academy 2007 — 2011
High School Diploma
William Galvin's APAC Customer Services Experience November 2014 - Present
Job Technical Solution Professional
Industry Computer Networking
Experience
APAC Customer Services November 2014 - Present
Marco, Inc. June 2014 - December 2014
NetWork Center July 2013 - May 2014
Volt February 2013 - May 2013
RTS - Restaurant Technology Services September 2011 - January 2013
Skills
Networking, Cisco Networking, Security, Customer Service, System Administration, System Development, System Deployment, Troubleshooting, SharePoint, Microsoft Exchange, Training, Technical Support, Servers, Windows Server, Cisco Technologies, Active Directory, Windows 7, Customer Satisfaction, Cloud Computing, Hardware, Microsoft Technologies, Account Management, Office 365, Cloud Applications, Cloud Storage, Windows 8.1
Education
Certifications 2014 — 2014
Certifications
The University of North Dakota 2007 — 2011
Bachelor of Applied Science (B.A.Sc.), Molecular Biology
APAC Customer Services November 2014 - Present
Marco, Inc. June 2014 - December 2014
NetWork Center July 2013 - May 2014
Volt February 2013 - May 2013
RTS - Restaurant Technology Services September 2011 - January 2013
Skills
Networking, Cisco Networking, Security, Customer Service, System Administration, System Development, System Deployment, Troubleshooting, SharePoint, Microsoft Exchange, Training, Technical Support, Servers, Windows Server, Cisco Technologies, Active Directory, Windows 7, Customer Satisfaction, Cloud Computing, Hardware, Microsoft Technologies, Account Management, Office 365, Cloud Applications, Cloud Storage, Windows 8.1
Education
Certifications 2014 — 2014
Certifications
The University of North Dakota 2007 — 2011
Bachelor of Applied Science (B.A.Sc.), Molecular Biology
Brigitte Georgina's APAC Customer Services Experience April 2013 - Present
Job Office 365 Education Solutions Specialist at APAC Customer Services
Industry Outsourcing/Offshoring
Experience
APAC Customer Services April 2013 - Present
APAC Customer Services February 2013 - April 2013
Easter Seals, Inc. November 2012 - February 2013
Skills
Microsoft Office, Office 365, PowerPoint, Office Administration, Data Entry, Microsoft Word, Microsoft Excel, Access, Customer Satisfaction, Outlook, Time Management, Training, Software Documentation, Supervisory Skills, System Administration, Telephone Skills, Customer Service, Project Planning, Lotus Notes, Research, Leadership, Team Leadership, Data Analysis, Social Networking, Troubleshooting, Administrative..., Teamwork, Sales, Windows, Process Scheduler, Office Management, Administration, Cloud Computing, Solution Selling, SaaS, Account Management, Enterprise Software, CRM
Education
University of Jamestown 2003 — 2009
Bachelor’s Degree, Information Technology
APAC Customer Services April 2013 - Present
APAC Customer Services February 2013 - April 2013
Easter Seals, Inc. November 2012 - February 2013
Skills
Microsoft Office, Office 365, PowerPoint, Office Administration, Data Entry, Microsoft Word, Microsoft Excel, Access, Customer Satisfaction, Outlook, Time Management, Training, Software Documentation, Supervisory Skills, System Administration, Telephone Skills, Customer Service, Project Planning, Lotus Notes, Research, Leadership, Team Leadership, Data Analysis, Social Networking, Troubleshooting, Administrative..., Teamwork, Sales, Windows, Process Scheduler, Office Management, Administration, Cloud Computing, Solution Selling, SaaS, Account Management, Enterprise Software, CRM
Education
University of Jamestown 2003 — 2009
Bachelor’s Degree, Information Technology
Nikia Fisher Nikia Fisher's APAC Customer Services Experience October 2012 - May 2015
Job Experience Nonprofit Professional
Industry Nonprofit Organization Management
Experience
Helping Other People Excel January 2015 - Present
APAC Customer Services October 2012 - May 2015
Foodbank of the Virginia Peninsula November 2004 - September 2012
Kmart Corporation September 2000 - November 2004
Skills
Administration, Office Management, Administrative Support, Microsoft Office, Customer Service, Non-profits, Accounts Receivable, Data Entry, Invoicing, Scheduling, Customer Relations, Billing, Office Administration, Community Outreach, Administrative..., Fundraising, Public Speaking, Grant Writing, Microsoft Excel, Budgets, Event Management, Event Planning, Microsoft Word, Nonprofits, Management, Payroll, PowerPoint, Volunteer Management, System Administration
Education
Kaplan University Online
Thomas Nelson Community College
Helping Other People Excel January 2015 - Present
APAC Customer Services October 2012 - May 2015
Foodbank of the Virginia Peninsula November 2004 - September 2012
Kmart Corporation September 2000 - November 2004
Skills
Administration, Office Management, Administrative Support, Microsoft Office, Customer Service, Non-profits, Accounts Receivable, Data Entry, Invoicing, Scheduling, Customer Relations, Billing, Office Administration, Community Outreach, Administrative..., Fundraising, Public Speaking, Grant Writing, Microsoft Excel, Budgets, Event Management, Event Planning, Microsoft Word, Nonprofits, Management, Payroll, PowerPoint, Volunteer Management, System Administration
Education
Kaplan University Online
Thomas Nelson Community College
Kareem McAfee Kareem McAfee's APAC Customer Services Experience January 2006 - July 2006
Job
Industry Warehousing
Experience
Cox Communications September 2014 - February 2015
Cox Communications January 2014 - September 2014
Wal-Mart distribution center May 2013 - September 2013
Affinity4 July 2010 - September 2012
ProLogistix March 2009 - March 2010
TRG October 2007 - November 2008
APAC Customer Services January 2006 - July 2006
MCI Corporation December 2001 - June 2004
Skills
Sales, Team Leadership, Customer Service, Sales Management, Marketing, Retail, Data Entry, Public Speaking, Cold Calling, Forklift Operator, Direct Sales, Retail Sales, Customer Satisfaction, Inventory Management, Shipping, Outlook, Warehousing, Inventory Control
Education
Seward Park High School 2003 — 2004
Diploma, Academic
Thomas Nelson Community College
accounting
Cox Communications September 2014 - February 2015
Cox Communications January 2014 - September 2014
Wal-Mart distribution center May 2013 - September 2013
Affinity4 July 2010 - September 2012
ProLogistix March 2009 - March 2010
TRG October 2007 - November 2008
APAC Customer Services January 2006 - July 2006
MCI Corporation December 2001 - June 2004
Skills
Sales, Team Leadership, Customer Service, Sales Management, Marketing, Retail, Data Entry, Public Speaking, Cold Calling, Forklift Operator, Direct Sales, Retail Sales, Customer Satisfaction, Inventory Management, Shipping, Outlook, Warehousing, Inventory Control
Education
Seward Park High School 2003 — 2004
Diploma, Academic
Thomas Nelson Community College
accounting
Elizabeth Holm, MBA's APAC Customer Services Experience July 2012 - February 2013
Job Mortgage Origination, USAA
Industry Banking
Experience
USAA October 2014 - Present
Wildtree Herbs, Inc. January 2014 - February 2015
UnitedHealthcare Military and Veterans March 2013 - October 2014
APAC Customer Services July 2012 - February 2013
Citi May 2010 - June 2012
Citi January 2008 - May 2010
Citi January 2009 - January 2010
Citi October 2006 - January 2008
Marriott International, Inc (Lodging Industry) December 2004 - April 2006
The Walt Disney Company, ABC.Inc. January 2004 - January 2006
Skills
Sales, Credit, Problem Solving, Credit Cards, Call Center, Customer Service, Team Building, Process Improvement, Leadership, Microsoft Word, Microsoft Excel, Coaching, Team Leadership, Event Planning
Education
University of Phoenix 2008 — 2010
Masters Degree, Business Administration
University of Arizona 2000 — 2004
B.A. Degree, History; British History
USAA October 2014 - Present
Wildtree Herbs, Inc. January 2014 - February 2015
UnitedHealthcare Military and Veterans March 2013 - October 2014
APAC Customer Services July 2012 - February 2013
Citi May 2010 - June 2012
Citi January 2008 - May 2010
Citi January 2009 - January 2010
Citi October 2006 - January 2008
Marriott International, Inc (Lodging Industry) December 2004 - April 2006
The Walt Disney Company, ABC.Inc. January 2004 - January 2006
Skills
Sales, Credit, Problem Solving, Credit Cards, Call Center, Customer Service, Team Building, Process Improvement, Leadership, Microsoft Word, Microsoft Excel, Coaching, Team Leadership, Event Planning
Education
University of Phoenix 2008 — 2010
Masters Degree, Business Administration
University of Arizona 2000 — 2004
B.A. Degree, History; British History
Andrew Walsh Andrew Walsh's APAC Customer Services Experience 2000 - 2001
Job
Industry Hospital & Health Care
Experience
PopHealthCare July 2014 - Present
Educerus Health Solutions March 2009 - July 2014
SuperSibs! January 2009 - May 2014
OptumInsight March 2010 - July 2011
DaVita February 2008 - March 2009
UnitedHealth Group 2006 - 2008
ICT Group 2003 - 2006
Hewitt Associates 2001 - 2002
APAC Customer Services 2000 - 2001
Education
University of Notre Dame - Mendoza College of Business 2005 — 2007
MBA, Magna Cum Laude
University of Illinois at Urbana-Champaign 1989 — 1993
BS, Economics
PopHealthCare July 2014 - Present
Educerus Health Solutions March 2009 - July 2014
SuperSibs! January 2009 - May 2014
OptumInsight March 2010 - July 2011
DaVita February 2008 - March 2009
UnitedHealth Group 2006 - 2008
ICT Group 2003 - 2006
Hewitt Associates 2001 - 2002
APAC Customer Services 2000 - 2001
Education
University of Notre Dame - Mendoza College of Business 2005 — 2007
MBA, Magna Cum Laude
University of Illinois at Urbana-Champaign 1989 — 1993
BS, Economics
Sarah Connell Sarah Connell's APAC Customer Services Experience March 2000 - July 2002
Job Fiction Writer
Industry Entertainment
Experience
Freelance Fiction Writer January 2010 - Present
Digital Design Studio December 1998 - 2010
The Arc of East Central Iowa 2006 - 2006
Iowa PGA 2005 - 2005
APAC Customer Services March 2000 - July 2002
Rockwell Collins 2000 - 2000
Mattel Interactive 1999 - 2000
LeFebure De La Rue 1997 - 1998
MCI Corporation 1997 - 1997
RuffaloCODY 1996 - 1996
Skills
Film, Fiction Writing, Graphic Design, Human Resources, Time Management, Proofreading, Social Networking
Education
University of Iowa 1994 — 1998
BA
Anamosa High School 1989 — 1992
HS Diploma
Freelance Fiction Writer January 2010 - Present
Digital Design Studio December 1998 - 2010
The Arc of East Central Iowa 2006 - 2006
Iowa PGA 2005 - 2005
APAC Customer Services March 2000 - July 2002
Rockwell Collins 2000 - 2000
Mattel Interactive 1999 - 2000
LeFebure De La Rue 1997 - 1998
MCI Corporation 1997 - 1997
RuffaloCODY 1996 - 1996
Skills
Film, Fiction Writing, Graphic Design, Human Resources, Time Management, Proofreading, Social Networking
Education
University of Iowa 1994 — 1998
BA
Anamosa High School 1989 — 1992
HS Diploma
Grant Tucker Grant Tucker's APAC Customer Services Experience August 2009 - April 2015
Job Social Media Manager at Café Natalie
Industry Media Production
Experience
SCKNOWS 2010 - Present
Café Natalie April 2015 - Present
APAC Customer Services August 2009 - April 2015
Walmart April 2007 - August 2009
Skills
Adobe Creative Suite, Social Media Marketing, Blogging, Photography, Graphic Design, Videography, Social Media, Advertising, Marketing, Brand Development, Video, Creative Direction, Facebook
Education
University of Houston, C.T. Bauer College of Business 2009 — 2015
Bachelor of Business Administration (BBA), Marketing
SCKNOWS 2010 - Present
Café Natalie April 2015 - Present
APAC Customer Services August 2009 - April 2015
Walmart April 2007 - August 2009
Skills
Adobe Creative Suite, Social Media Marketing, Blogging, Photography, Graphic Design, Videography, Social Media, Advertising, Marketing, Brand Development, Video, Creative Direction, Facebook
Education
University of Houston, C.T. Bauer College of Business 2009 — 2015
Bachelor of Business Administration (BBA), Marketing
David Murphey's APAC Customer Services Experience January 1996 - November 2007
Job Test Center Manager at Pearson VUE
Industry Telecommunications
Experience
Pearson VUE January 2014 - Present
AT&T Mobility November 2007 - November 2013
APAC Customer Services January 1996 - November 2007
Skills
Telecommunications, Testing, Sales, Customer Service, Call Centers, Customer Experience, Insurance, Vendor Management, Customer Satisfaction, Process Scheduler, Team Leadership, Quality Assurance
Education
University of Iowa 1979 — 1981
Master of Business Administration (M.B.A.), Marketing & Management
University of Iowa 1975 — 1979
Bachelor of Business Administration (B.B.A.), Finance & Marketing
Pearson VUE January 2014 - Present
AT&T Mobility November 2007 - November 2013
APAC Customer Services January 1996 - November 2007
Skills
Telecommunications, Testing, Sales, Customer Service, Call Centers, Customer Experience, Insurance, Vendor Management, Customer Satisfaction, Process Scheduler, Team Leadership, Quality Assurance
Education
University of Iowa 1979 — 1981
Master of Business Administration (M.B.A.), Marketing & Management
University of Iowa 1975 — 1979
Bachelor of Business Administration (B.B.A.), Finance & Marketing
David Legate David Legate's APAC Customer Services Experience July 2014 - Present
Job Customer Service Representative at APAC Customer Services
Industry Consumer Services
Experience
APAC Customer Services July 2014 - Present
Xerox Business Services July 2012 - April 2014
Alorica October 2010 - April 2012
Harland Clarke 2010 - 2010
USSI April 2008 - June 2008
Oce USA (formerly Imagistics) April 2006 - November 2007
Appliance Direct March 2005 - April 2006
Dennis Kilgore lawn service June 2004 - September 2004
Irwin Research December 2001 - December 2003
TeleNet Marketing Solutions February 2001 - April 2001
Skills
Customer Service, Servers, Call Center, Technical Support, CRM, Networking, Customer Satisfaction, System Administration, Databases, Time Management, Call Centers, Vendor Management, Training, Software Documentation, Microsoft Excel
Education
Herzing College, Melbourne 1998 — 1999
MCSE
University of Colorado Colorado Springs 1977 — 1983
Bachelor of Science
APAC Customer Services July 2014 - Present
Xerox Business Services July 2012 - April 2014
Alorica October 2010 - April 2012
Harland Clarke 2010 - 2010
USSI April 2008 - June 2008
Oce USA (formerly Imagistics) April 2006 - November 2007
Appliance Direct March 2005 - April 2006
Dennis Kilgore lawn service June 2004 - September 2004
Irwin Research December 2001 - December 2003
TeleNet Marketing Solutions February 2001 - April 2001
Skills
Customer Service, Servers, Call Center, Technical Support, CRM, Networking, Customer Satisfaction, System Administration, Databases, Time Management, Call Centers, Vendor Management, Training, Software Documentation, Microsoft Excel
Education
Herzing College, Melbourne 1998 — 1999
MCSE
University of Colorado Colorado Springs 1977 — 1983
Bachelor of Science
Jerry Ellis Jerry Ellis's APAC Customer Services Experience August 2000 - May 2004
Job Senior Director and General Manager of Operations at CLEAResult
Industry Executive Office
Experience
CLEAResult February 2015 - Present
American Achievement Corporation May 2004 - February 2015
APAC Customer Services August 2000 - May 2004
MCI May 1999 - August 2000
Fleet Financial Group March 1997 - May 1999
APAC Customer Services March 1995 - March 1997
MCI August 1988 - March 1995
Skills
Process Improvement, Management, Call Centers, Customer Satisfaction, Call Center, Customer Experience, Performance Management, Workforce Management, CRM, BPO, Outsourcing, Call Center Development, Operations Management, Team Building, Vendor Management, Cross-functional Team..., Business Development, Contact Centers, Lean Manufacturing, Training, P&L Management, Change Management, Lead Generation, Sales Process, Customer Retention, Strategy, Leadership, Forecasting, Account Management, Employee Training, Quality Assurance, Strategic Planning, Employee Relations, Business Process..., Operational Excellence, Six Sigma, Team Leadership, Coaching, Human Resources, Sales Management, Sales Operations, Salesforce.com, Budgets, Result Oriented
Education
University of Iowa 1982 — 1987
Bachelor's Degree, Business Emphasis
CLEAResult February 2015 - Present
American Achievement Corporation May 2004 - February 2015
APAC Customer Services August 2000 - May 2004
MCI May 1999 - August 2000
Fleet Financial Group March 1997 - May 1999
APAC Customer Services March 1995 - March 1997
MCI August 1988 - March 1995
Skills
Process Improvement, Management, Call Centers, Customer Satisfaction, Call Center, Customer Experience, Performance Management, Workforce Management, CRM, BPO, Outsourcing, Call Center Development, Operations Management, Team Building, Vendor Management, Cross-functional Team..., Business Development, Contact Centers, Lean Manufacturing, Training, P&L Management, Change Management, Lead Generation, Sales Process, Customer Retention, Strategy, Leadership, Forecasting, Account Management, Employee Training, Quality Assurance, Strategic Planning, Employee Relations, Business Process..., Operational Excellence, Six Sigma, Team Leadership, Coaching, Human Resources, Sales Management, Sales Operations, Salesforce.com, Budgets, Result Oriented
Education
University of Iowa 1982 — 1987
Bachelor's Degree, Business Emphasis
Shamon Coger Shamon Coger's APAC Customer Services Experience August 2005 - March 2009
Job Network Analyst at Windstream Communications
Industry Automotive
Experience
Windstream Communications October 2013 - Present
Superior Industries May 2012 - Present
University of Arkansas (MC) October 2011 - May 2012
Ainsworth Pet Nutrition February 2011 - September 2011
Sam's Club June 2009 - December 2010
APAC Customer Services August 2005 - March 2009
Skills
Troubleshooting, Access, Microsoft Office, Computer Hardware, Windows, XP, Customer Service, Visual Basic, Visio, Quality Assurance, Data Analysis, Microsoft Excel, Hardware Support, Technical Support, Analysis, Help Desk Support, Microsoft Operating..., Remote Desktop, Microsoft SQL Server
Education
Webster University 2005 — 2008
Master of Arts (M.A.), Information Technology Project Management
University of Arkansas at Monticello 1999 — 2004
Bachelors, Computer Information Systems
Windstream Communications October 2013 - Present
Superior Industries May 2012 - Present
University of Arkansas (MC) October 2011 - May 2012
Ainsworth Pet Nutrition February 2011 - September 2011
Sam's Club June 2009 - December 2010
APAC Customer Services August 2005 - March 2009
Skills
Troubleshooting, Access, Microsoft Office, Computer Hardware, Windows, XP, Customer Service, Visual Basic, Visio, Quality Assurance, Data Analysis, Microsoft Excel, Hardware Support, Technical Support, Analysis, Help Desk Support, Microsoft Operating..., Remote Desktop, Microsoft SQL Server
Education
Webster University 2005 — 2008
Master of Arts (M.A.), Information Technology Project Management
University of Arkansas at Monticello 1999 — 2004
Bachelors, Computer Information Systems
Don Beach Don Beach's APAC Customer Services Experience January 2001 - January 2002
Job Human Resources Director
Industry Human Resources
Experience
T-Mobile, USA April 2004 - June 2012
APAC Customer Services January 2001 - January 2002
USAA August 1996 - December 1999
Skills
Strategic Human..., Strategic Leadership, Strategic Planning, Team Building, Leadership Development..., Employee Relations, Lead Change, Relationship Building, Legal Compliance, Human Resources
Education
Troy University 2002 — 2004
Master of Science (MS), Human Resources Management
Troy University
Bachelor of Science (BS), Business, Management, Marketing, and Related Support Services
T-Mobile, USA April 2004 - June 2012
APAC Customer Services January 2001 - January 2002
USAA August 1996 - December 1999
Skills
Strategic Human..., Strategic Leadership, Strategic Planning, Team Building, Leadership Development..., Employee Relations, Lead Change, Relationship Building, Legal Compliance, Human Resources
Education
Troy University 2002 — 2004
Master of Science (MS), Human Resources Management
Troy University
Bachelor of Science (BS), Business, Management, Marketing, and Related Support Services
Jessica Molzahn Jessica Molzahn's APAC Customer Services Experience February 2014 - September 2014
Job Microsoft Corp Jr. Licensing Executive at SHI International Corp.
Industry Computer Software
Experience
SHI International Corp. September 2014 - Present
APAC Customer Services February 2014 - September 2014
APAC Customer Services February 2012 - September 2014
APAC Customer Services April 2011 - September 2011
Verizon Wireless March 2009 - August 2011
Office Max May 2006 - October 2008
Skills
Account Management, Sales, Direct Sales, Sales Operations, Solution Selling, Management, Customer Satisfaction, Customer Service, Partner Management, Microsoft CRM, Lead Generation, Store Operations, Marketing, Sales Process, Retail, Event Management, Project Management
Education
University of Minnesota-Duluth 2003 — 2008
Bachelor of Science (B.S.), Biology, General
SHI International Corp. September 2014 - Present
APAC Customer Services February 2014 - September 2014
APAC Customer Services February 2012 - September 2014
APAC Customer Services April 2011 - September 2011
Verizon Wireless March 2009 - August 2011
Office Max May 2006 - October 2008
Skills
Account Management, Sales, Direct Sales, Sales Operations, Solution Selling, Management, Customer Satisfaction, Customer Service, Partner Management, Microsoft CRM, Lead Generation, Store Operations, Marketing, Sales Process, Retail, Event Management, Project Management
Education
University of Minnesota-Duluth 2003 — 2008
Bachelor of Science (B.S.), Biology, General
Christine Giguere Christine Giguere's APAC Customer Services Experience October 2013 - June 2014
Job Production at Veethree Electronics & Marine
Industry Financial Services
Experience
Veethree Electronics & Marine June 2014 - Present
APAC Customer Services October 2013 - June 2014
Creonix LLC October 2005 - September 2013
ADT June 2001 - August 2003
Acterna/Cheetah Technologies December 1994 - June 2001
Skills
Manufacturing, Troubleshooting, Leadership, Testing, Process Improvement, Cross-functional Team..., Hardware, Electronics..., Process Scheduler, Call Centers, Customer Service, Lean Manufacturing, Operations Management, Software Documentation, Electronics, Program Management, Quality Assurance, Technical Support, Windows 7, Management, Customer Support, Maintenance & Repair, JIT, Computer Repair, Computer Hardware, Networking, Customer Satisfaction, Access, Security, Test Equipment, Field Service, 5S, Kaizen
Education
University of Phoenix 2013 — 2015
Associate of Arts and Sciences (AAS), Business Administration and Management, General
University of Massachusetts at Lowell 1992 — 1994
Business Administration and Management, General
Veethree Electronics & Marine June 2014 - Present
APAC Customer Services October 2013 - June 2014
Creonix LLC October 2005 - September 2013
ADT June 2001 - August 2003
Acterna/Cheetah Technologies December 1994 - June 2001
Skills
Manufacturing, Troubleshooting, Leadership, Testing, Process Improvement, Cross-functional Team..., Hardware, Electronics..., Process Scheduler, Call Centers, Customer Service, Lean Manufacturing, Operations Management, Software Documentation, Electronics, Program Management, Quality Assurance, Technical Support, Windows 7, Management, Customer Support, Maintenance & Repair, JIT, Computer Repair, Computer Hardware, Networking, Customer Satisfaction, Access, Security, Test Equipment, Field Service, 5S, Kaizen
Education
University of Phoenix 2013 — 2015
Associate of Arts and Sciences (AAS), Business Administration and Management, General
University of Massachusetts at Lowell 1992 — 1994
Business Administration and Management, General
Robert M. Camacho Robert M. Camacho's APAC Customer Services Experience 2000 - 2000
Job General Manager at Clear Harbor
Industry Consumer Services
Experience
Clear Harbor July 2015 - Present
Agero 2010 - July 2015
Cross Country Automotive Services September 2000 - November 2010
Convergys March 1992 - March 2000
APAC Customer Services 2000 - 2000
Skills
Quality Management, Leadership, Organizational..., Strategic Planning, Call Centers, Outbound Marketing, Customer Service, Customer Experience, People Development, Workforce Planning, Workforce Management, Business Intelligence, Business Development, Collaborative Problem..., Business Analysis, Six Sigma, COPC, Organizational Culture, Inbound Marketing, Product Management, Process Improvement, Cross-functional Team..., Negotiation, Contact Centers, CRM, Vendor Management, Management, Team Building, Project Management, Competitive Analysis, Customer Retention, Sales, Analysis, Call Center, Project Planning, Operations Management, Program Management, Customer Satisfaction, Team Leadership, BPO, Business Strategy, Enterprise Software, Sales Operations, Service Delivery
Education
University of Arizona, Eller College of Management 2010 — 2011
MBA, Business Administration and Management, General
University of Arizona 2001 — 2006
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General / Marketing
Clear Harbor July 2015 - Present
Agero 2010 - July 2015
Cross Country Automotive Services September 2000 - November 2010
Convergys March 1992 - March 2000
APAC Customer Services 2000 - 2000
Skills
Quality Management, Leadership, Organizational..., Strategic Planning, Call Centers, Outbound Marketing, Customer Service, Customer Experience, People Development, Workforce Planning, Workforce Management, Business Intelligence, Business Development, Collaborative Problem..., Business Analysis, Six Sigma, COPC, Organizational Culture, Inbound Marketing, Product Management, Process Improvement, Cross-functional Team..., Negotiation, Contact Centers, CRM, Vendor Management, Management, Team Building, Project Management, Competitive Analysis, Customer Retention, Sales, Analysis, Call Center, Project Planning, Operations Management, Program Management, Customer Satisfaction, Team Leadership, BPO, Business Strategy, Enterprise Software, Sales Operations, Service Delivery
Education
University of Arizona, Eller College of Management 2010 — 2011
MBA, Business Administration and Management, General
University of Arizona 2001 — 2006
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General / Marketing
Christopher Lundon Christopher Lundon's APAC Customer Services Experience July 2003 - September 2004
Job Software Engineer (.NET) at Ameriprise Financial Services, Inc.
Industry Information Technology and Services
Experience
Ameriprise Financial Services, Inc. March 2014 - Present
Thomson Reuters October 2011 - March 2014
UnitedHealth Group April 2009 - October 2011
Accenture July 2006 - April 2009
Target Corporation September 2004 - July 2006
APAC Customer Services July 2003 - September 2004
APAC Customer Services February 2002 - July 2003
Skills
Microsoft SQL Server, SQL, SDLC, SharePoint, Visio, Oracle, Visual Basic, Data Warehousing, Requirements Analysis, Databases, VB.NET, SSRS, Access, ASP.NET, Software Development, Java, Troubleshooting, Wireless, Unica, Operating Systems, jQuery
Education
University of Iowa 1997 — 2001
B.B.A, Management Information Systems (MIS)
University of Iowa Tippie College of Business 1997 — 2001
BBA, Management Information System
Ameriprise Financial Services, Inc. March 2014 - Present
Thomson Reuters October 2011 - March 2014
UnitedHealth Group April 2009 - October 2011
Accenture July 2006 - April 2009
Target Corporation September 2004 - July 2006
APAC Customer Services July 2003 - September 2004
APAC Customer Services February 2002 - July 2003
Skills
Microsoft SQL Server, SQL, SDLC, SharePoint, Visio, Oracle, Visual Basic, Data Warehousing, Requirements Analysis, Databases, VB.NET, SSRS, Access, ASP.NET, Software Development, Java, Troubleshooting, Wireless, Unica, Operating Systems, jQuery
Education
University of Iowa 1997 — 2001
B.B.A, Management Information Systems (MIS)
University of Iowa Tippie College of Business 1997 — 2001
BBA, Management Information System
Sonja Winnington Sonja Winnington's APAC Customer Services Experience March 2004 - Present
Job Operations Quality Supervisor at APAC Customer Services
Industry Outsourcing/Offshoring
Experience
APAC Customer Services March 2004 - Present
APAC January 2004 - Present
Caribbean Grill March 2002 - September 2004
Grafton Animal Hospital September 2002 - April 2004
Education
Tidewater Community College 2000 — 2003
AAS, Business Management
Tidewater Community College
Associates, Applied Science, Business Management
APAC Customer Services March 2004 - Present
APAC January 2004 - Present
Caribbean Grill March 2002 - September 2004
Grafton Animal Hospital September 2002 - April 2004
Education
Tidewater Community College 2000 — 2003
AAS, Business Management
Tidewater Community College
Associates, Applied Science, Business Management
William W. Findley William W. Findley's APAC Customer Services Experience March 2001 - June 2003
Job IPC Coordinator
Industry Information Technology and Services
Experience
IBM April 2013 - Present
APAC Customer Services March 2001 - June 2003
Education
University of Dubuque 2008 — 2010
IBM April 2013 - Present
APAC Customer Services March 2001 - June 2003
Education
University of Dubuque 2008 — 2010
David Dolkart's APAC Customer Services Experience October 1996 - June 1997
Job Practice Management, EMR, and Information Technology Consultant
Industry Hospital & Health Care
Experience
Independent Practice Management, EMR, and Information Technology Consultant October 2014 - Present
Associates in Internal Medicine May 2007 - September 2014
Independent Technology Consultant July 2001 - April 2007
Ennis, Knupp & Associates Inc. November 1999 - June 2001
CSC September 1997 - October 1999
APAC Customer Services October 1996 - June 1997
The Sachs Group 1995 - September 1996
American Hospital Association 1988 - 1995
American Hospital Association 1981 - 1988
Blue Cross and Blue Shield Association February 1979 - August 1981
Skills
Healthcare, Hospitals, Healthcare Information..., Strategic Planning, Nonprofits, CSC Catalyst (TM)..., Project Management, Management, Policy, Leadership, Staff Management, Contract Management, Team Building, Public Speaking, Clinical Research, Community Outreach, Medical Practice..., eClinical Works, Technical Support, ADP Payroll, Research, Practice Management, Consulting, EHR, Healthcare Consulting
Education
University of Kentucky 1973 — 1976
Master's degree, Economics
Tulane University 1969 — 1973
Bachelor of Science (B.S.), Mathematics
Independent Practice Management, EMR, and Information Technology Consultant October 2014 - Present
Associates in Internal Medicine May 2007 - September 2014
Independent Technology Consultant July 2001 - April 2007
Ennis, Knupp & Associates Inc. November 1999 - June 2001
CSC September 1997 - October 1999
APAC Customer Services October 1996 - June 1997
The Sachs Group 1995 - September 1996
American Hospital Association 1988 - 1995
American Hospital Association 1981 - 1988
Blue Cross and Blue Shield Association February 1979 - August 1981
Skills
Healthcare, Hospitals, Healthcare Information..., Strategic Planning, Nonprofits, CSC Catalyst (TM)..., Project Management, Management, Policy, Leadership, Staff Management, Contract Management, Team Building, Public Speaking, Clinical Research, Community Outreach, Medical Practice..., eClinical Works, Technical Support, ADP Payroll, Research, Practice Management, Consulting, EHR, Healthcare Consulting
Education
University of Kentucky 1973 — 1976
Master's degree, Economics
Tulane University 1969 — 1973
Bachelor of Science (B.S.), Mathematics
Saphfire Cook Saphfire Cook's APAC Customer Services Experience October 2014 - Present
Job Customer Service Representative at APAC Customer Services
Industry Consumer Services
Experience
APAC Customer Services October 2014 - Present
United States Air Force July 2010 - January 2014
Skills
Microsoft Office, Microsoft Excel, Management, Customer Service, Microsoft Word, Photoshop, PowerPoint
Education
Thomas Nelson Community College 2014 — 2016
Associate of Applied Science, Photography
APAC Customer Services October 2014 - Present
United States Air Force July 2010 - January 2014
Skills
Microsoft Office, Microsoft Excel, Management, Customer Service, Microsoft Word, Photoshop, PowerPoint
Education
Thomas Nelson Community College 2014 — 2016
Associate of Applied Science, Photography
Moise Bola Moise Bola's APAC Customer Services Experience February 2013 - April 2014
Job Customer Service Representative at National Bank of Canada
Industry Financial Services
Experience
National Bank of Canada June 2014 - Present
NCO Group March 2014 - June 2014
APAC Customer Services February 2013 - April 2014
African Cellular June 2011 - December 2012
International Organizations' Department of Foreign Affairs Ministry December 2010 - June 2011
Skills
Microsoft Office, Customer Service, Team Leadership, Business Development, Microsoft Word, Teamwork, Call Centers, Research, Strategic Planning, Event Management, HTML, CSS, JavaScript
Education
Université du Québec à Montréal 2014 — 2017
Bachelor's Degree, Business Administration and Management, General
National Bank of Canada June 2014 - Present
NCO Group March 2014 - June 2014
APAC Customer Services February 2013 - April 2014
African Cellular June 2011 - December 2012
International Organizations' Department of Foreign Affairs Ministry December 2010 - June 2011
Skills
Microsoft Office, Customer Service, Team Leadership, Business Development, Microsoft Word, Teamwork, Call Centers, Research, Strategic Planning, Event Management, HTML, CSS, JavaScript
Education
Université du Québec à Montréal 2014 — 2017
Bachelor's Degree, Business Administration and Management, General
Patrick O'Hara Patrick O'Hara's APAC Customer Services Experience February 2011 - July 2012
Job Chief Performance Officer at United Recovery Systems LP
Industry Outsourcing/Offshoring
Experience
United Recovery Systems LP August 2014 - Present
Sage June 2012 - August 2014
APAC Customer Services February 2011 - July 2012
Sage North America March 2010 - February 2011
Axiant LLC October 2008 - December 2009
CADTEL Systems, Inc. May 2008 - September 2008
Outsourcing Solutions, Inc. January 2007 - April 2008
Outsourcing Solutions, Inc. April 2005 - December 2006
Sears, Roebuck and Co. August 2002 - May 2004
Sears, Roebuck and Co. August 2001 - August 2002
Skills
Call Center, Customer Satisfaction, Process Improvement, Change Management, Customer Service, Call Centers, Business Process, Recruiting, Vendor Management, Customer Experience, Operations Management, CRM, Quality Assurance, Training, Cross-functional Team..., Coaching, Outsourcing, Employee Relations, Team Leadership, Budgets, Leadership, Project Management, Team Building, Management, Strategy, Product Management, Finance, Workforce Management, Thought Leadership, Executive Management, Strategic Planning, Business Process..., Team Management, Forecasting, Telecommunications, Account Management, Program Management, Financial Services, Six Sigma, Performance Management, Enterprise Software, Leadership Development, Analysis, Networking, Risk Management, Business Analysis, BPO, SDLC, Continuous Improvement, Software Documentation
Education
University of Arizona 1987 — 1992
Bachelor of Science in Business Administration, Finance
United Recovery Systems LP August 2014 - Present
Sage June 2012 - August 2014
APAC Customer Services February 2011 - July 2012
Sage North America March 2010 - February 2011
Axiant LLC October 2008 - December 2009
CADTEL Systems, Inc. May 2008 - September 2008
Outsourcing Solutions, Inc. January 2007 - April 2008
Outsourcing Solutions, Inc. April 2005 - December 2006
Sears, Roebuck and Co. August 2002 - May 2004
Sears, Roebuck and Co. August 2001 - August 2002
Skills
Call Center, Customer Satisfaction, Process Improvement, Change Management, Customer Service, Call Centers, Business Process, Recruiting, Vendor Management, Customer Experience, Operations Management, CRM, Quality Assurance, Training, Cross-functional Team..., Coaching, Outsourcing, Employee Relations, Team Leadership, Budgets, Leadership, Project Management, Team Building, Management, Strategy, Product Management, Finance, Workforce Management, Thought Leadership, Executive Management, Strategic Planning, Business Process..., Team Management, Forecasting, Telecommunications, Account Management, Program Management, Financial Services, Six Sigma, Performance Management, Enterprise Software, Leadership Development, Analysis, Networking, Risk Management, Business Analysis, BPO, SDLC, Continuous Improvement, Software Documentation
Education
University of Arizona 1987 — 1992
Bachelor of Science in Business Administration, Finance
Marcy Payne's APAC Customer Services Experience June 1994 - January 1996
Job Vice President Operations for Work@Home division at Sitel
Industry Outsourcing/Offshoring
Experience
Sitel November 2014 - Present
iPacesetters, LLC. January 2012 - November 2014
TCIM Services June 1991 - September 2012
APAC Customer Services June 1994 - January 1996
Skills
Call Center, Operations Management, Call Centers, Telecommunications, Outsourcing, Customer Experience, VoIP, BPO, Telemarketing, B2B, Customer Retention, Workforce Management, Customer Satisfaction, Contact Centers, CRM, Inbound Marketing, Vendor Management, Management, Leadership, Strategy, Six Sigma, Human Resources, Account Management, Process Improvement, Call Center Development, Employee Engagement, Performance Management, Team Management, Team Leadership, Team Building, Lead Generation, Executive Management, Service Delivery, Customer Acquisition, Training, Customer Service, Sales, Program Management, Recruiting, Strategic Planning, Sales Management, Coaching, New Business Development, Business Development
Education
University of Central Oklahoma 1990 — 1995
University of Central Oklahoma
Sitel November 2014 - Present
iPacesetters, LLC. January 2012 - November 2014
TCIM Services June 1991 - September 2012
APAC Customer Services June 1994 - January 1996
Skills
Call Center, Operations Management, Call Centers, Telecommunications, Outsourcing, Customer Experience, VoIP, BPO, Telemarketing, B2B, Customer Retention, Workforce Management, Customer Satisfaction, Contact Centers, CRM, Inbound Marketing, Vendor Management, Management, Leadership, Strategy, Six Sigma, Human Resources, Account Management, Process Improvement, Call Center Development, Employee Engagement, Performance Management, Team Management, Team Leadership, Team Building, Lead Generation, Executive Management, Service Delivery, Customer Acquisition, Training, Customer Service, Sales, Program Management, Recruiting, Strategic Planning, Sales Management, Coaching, New Business Development, Business Development
Education
University of Central Oklahoma 1990 — 1995
University of Central Oklahoma
Brigette Fanning Brigette Fanning's APAC Customer Services Experience March 2011 - August 2011
Job Senior Proposal Writer at Pearson
Industry Public Relations and Communications
Experience
Pearson April 2015 - Present
Blue Planet Green Living April 2009 - Present
Pearson August 2011 - April 2015
APAC Customer Services March 2011 - August 2011
The Gazette January 2010 - March 2011
United States House of Representatives May 2009 - August 2009
Iowa Student PIRG January 2009 - May 2009
Skills
Press Releases, Editorial, Journalism, Writing, Marketing Communications, Copy Editing, Storytelling, Interviews, Social Media Marketing
Education
Upper Iowa University 2013 — 2018
Master of Business Administration (MBA)
University of Iowa 2006 — 2010
BA, Journalism & Mass Communication, Political Science
Pearson April 2015 - Present
Blue Planet Green Living April 2009 - Present
Pearson August 2011 - April 2015
APAC Customer Services March 2011 - August 2011
The Gazette January 2010 - March 2011
United States House of Representatives May 2009 - August 2009
Iowa Student PIRG January 2009 - May 2009
Skills
Press Releases, Editorial, Journalism, Writing, Marketing Communications, Copy Editing, Storytelling, Interviews, Social Media Marketing
Education
Upper Iowa University 2013 — 2018
Master of Business Administration (MBA)
University of Iowa 2006 — 2010
BA, Journalism & Mass Communication, Political Science
Christopher Ritchey Christopher Ritchey's APAC Customer Services Experience November 2003 - January 2005
Job EPIC Business System Analyst at Tucson Medical Center
Industry Hospital & Health Care
Experience
Tucson Medical Center July 2012 - Present
Community Partnership of Southern Arizona (CPSA) February 2012 - July 2012
DeVries CPAs of Arizona February 2011 - November 2011
BASC Expertise August 2010 - February 2011
Weston W. Jones December 2009 - May 2010
Mister Car Wash June 2006 - January 2007
APAC Customer Services November 2003 - January 2005
Skills
Accounting, Auditing, QuickBooks, Internal Controls, Microsoft Excel, Payroll, Bookkeeping, Variance Analysis, Customer Service, Microsoft Office, Microsoft Word, Financial Analysis, Non-profits, Analysis, PowerPoint, Epic Prelude, Epic Systems, Management, Nonprofits
Education
University of Arizona 2006 — 2010
Undergrad, Accounting
University of Arizona 2005 — 2010
Bachelor of Science, Business Administration; Accounting
Tucson Medical Center July 2012 - Present
Community Partnership of Southern Arizona (CPSA) February 2012 - July 2012
DeVries CPAs of Arizona February 2011 - November 2011
BASC Expertise August 2010 - February 2011
Weston W. Jones December 2009 - May 2010
Mister Car Wash June 2006 - January 2007
APAC Customer Services November 2003 - January 2005
Skills
Accounting, Auditing, QuickBooks, Internal Controls, Microsoft Excel, Payroll, Bookkeeping, Variance Analysis, Customer Service, Microsoft Office, Microsoft Word, Financial Analysis, Non-profits, Analysis, PowerPoint, Epic Prelude, Epic Systems, Management, Nonprofits
Education
University of Arizona 2006 — 2010
Undergrad, Accounting
University of Arizona 2005 — 2010
Bachelor of Science, Business Administration; Accounting
Gregory Floyd Gregory Floyd's APAC Customer Services Experience August 2010 - February 2011
Job Alpha Technology Leader, CIO / VP with global experience
Industry Information Technology and Services
Experience
Cognizant Technology Solutions June 2011 - Present
APAC Customer Services August 2010 - February 2011
Nortel January 2008 - November 2008
Stream International August 2005 - September 2006
Promotional Products Association 2003 - 2005
Peregrine 2002 - 2003
Ernst & Young 2001 - 2001
NCR 1996 - 2000
Skills
ITIL, Vendor Management, ITIL Certified, IT Strategy, Outsourcing, IT Infrastructure..., P&L Management, Process Improvement, Cross-functional Team..., Management, Software Project..., Business Intelligence, Program Management, Security, Strategy, Strategic Planning, Integration, Business Process..., Executive Management, Project Management, Change Management, Enterprise Software, Strategic Partnerships, Business Development, CRM, Consulting, Professional Services, Team Building, Training, ERP, Leadership, Information Technology, Management Consulting, Project Portfolio..., Call Centers, IT Management, PMP, Governance, Team Management, IT Service Management, Data Center, IT Outsourcing, Networking, Service Delivery, Cloud Computing, SaaS, Business Process, Start-ups, Resource Management, Managed Services
Education
University of Texas Dallas 1994 — 1996
Executive MBA
University of South Alabama
BS
Cognizant Technology Solutions June 2011 - Present
APAC Customer Services August 2010 - February 2011
Nortel January 2008 - November 2008
Stream International August 2005 - September 2006
Promotional Products Association 2003 - 2005
Peregrine 2002 - 2003
Ernst & Young 2001 - 2001
NCR 1996 - 2000
Skills
ITIL, Vendor Management, ITIL Certified, IT Strategy, Outsourcing, IT Infrastructure..., P&L Management, Process Improvement, Cross-functional Team..., Management, Software Project..., Business Intelligence, Program Management, Security, Strategy, Strategic Planning, Integration, Business Process..., Executive Management, Project Management, Change Management, Enterprise Software, Strategic Partnerships, Business Development, CRM, Consulting, Professional Services, Team Building, Training, ERP, Leadership, Information Technology, Management Consulting, Project Portfolio..., Call Centers, IT Management, PMP, Governance, Team Management, IT Service Management, Data Center, IT Outsourcing, Networking, Service Delivery, Cloud Computing, SaaS, Business Process, Start-ups, Resource Management, Managed Services
Education
University of Texas Dallas 1994 — 1996
Executive MBA
University of South Alabama
BS
Alan M. Holmes Alan M. Holmes's APAC Customer Services Experience June 1998 - December 1999
Job Senior IT Services Manager and Engineer
Industry Information Technology and Services
Experience
Noble Systems October 2011 - Present
Technology Management, Inc. (TMI) March 2009 - October 2011
Performance Matters March 2008 - February 2009
LogistiCare / Provado Technology January 2008 - March 2008
TeleDirect International / TDI / dvsAnalytics February 2000 - January 2008
ET Software December 1999 - February 2000
APAC Customer Services June 1998 - December 1999
APAC Customer Services June 1997 - June 1998
APAC Customer Services January 1996 - January 1997
Skills
Windows Server 2008 R2, Microsoft Exchange 2010, Windows Server 2008, Blade Servers, Active Directory, Windows Server, Vendor Relations, Computer Hardware, Data Center, Virtualization, Servers, IT Management, Windows, Troubleshooting, Firewalls, VPN, System Administration, Budgeting, Call Center, Hardware, DNS, TCP/IP, DHCP, Server Architecture, Switches, Windows Server 2003, Network Administration, Team Building, Vendor Management, Cloud Computing, Microsoft Exchange, Checkpoint, Sonicwall, KVM Switches, Dell PowerEdge Servers, HP Proliant, HP Procurve, Technical Support, Networking, Hosted Services, Technical Hiring, Budgets, VMware, Disaster Recovery, System Deployment, 2008 R2, Information Technology, Integration, WAN, Software Installation
Education
University of Iowa 1994 — 1997
Thomas Jefferson Senior High School 1990 — 1994
Diploma
Noble Systems October 2011 - Present
Technology Management, Inc. (TMI) March 2009 - October 2011
Performance Matters March 2008 - February 2009
LogistiCare / Provado Technology January 2008 - March 2008
TeleDirect International / TDI / dvsAnalytics February 2000 - January 2008
ET Software December 1999 - February 2000
APAC Customer Services June 1998 - December 1999
APAC Customer Services June 1997 - June 1998
APAC Customer Services January 1996 - January 1997
Skills
Windows Server 2008 R2, Microsoft Exchange 2010, Windows Server 2008, Blade Servers, Active Directory, Windows Server, Vendor Relations, Computer Hardware, Data Center, Virtualization, Servers, IT Management, Windows, Troubleshooting, Firewalls, VPN, System Administration, Budgeting, Call Center, Hardware, DNS, TCP/IP, DHCP, Server Architecture, Switches, Windows Server 2003, Network Administration, Team Building, Vendor Management, Cloud Computing, Microsoft Exchange, Checkpoint, Sonicwall, KVM Switches, Dell PowerEdge Servers, HP Proliant, HP Procurve, Technical Support, Networking, Hosted Services, Technical Hiring, Budgets, VMware, Disaster Recovery, System Deployment, 2008 R2, Information Technology, Integration, WAN, Software Installation
Education
University of Iowa 1994 — 1997
Thomas Jefferson Senior High School 1990 — 1994
Diploma
John Vanderpool John Vanderpool's APAC Customer Services Experience 2008 - 2009
Job Business Development Executive
Industry Outsourcing/Offshoring
Experience
Firstsource Group USA 2011 - 2014
Kencall 2009 - 2011
APAC Customer Services 2008 - 2009
StarTek 2007 - 2008
Primal Solutions, Inc. 2005 - 2007
Convergys 1996 - 2005
CSG Systems 1986 - 1996
Education
University of Illinois at Urbana-Champaign
BA, Business
University of Kentucky
MBA, Marketing
Firstsource Group USA 2011 - 2014
Kencall 2009 - 2011
APAC Customer Services 2008 - 2009
StarTek 2007 - 2008
Primal Solutions, Inc. 2005 - 2007
Convergys 1996 - 2005
CSG Systems 1986 - 1996
Education
University of Illinois at Urbana-Champaign
BA, Business
University of Kentucky
MBA, Marketing
Jayson Brooks Jayson Brooks's APAC Customer Services Experience July 2014 - December 2014
Job Part Time student at University of Minnesota
Industry
Experience
University of Minnesota January 2015 - Present
APAC Customer Services July 2014 - December 2014
Volumetric Technologies May 2009 - December 2014
Fitger's Brewhouse June 2011 - August 2013
Erbert & Gerbert's July 2010 - August 2012
Buffalo Wild Wings February 2012 - June 2012
Country Kitchen Family Rest June 2007 - September 2009
Skills
SAP, Leadership, Mathematics, Microsoft Office, Project Management, Sales, Customer Service
Education
University of Minnesota Crookston 2011 — 2015
Bachelor of Business Administration (B.B.A.)
University of Minnesota January 2015 - Present
APAC Customer Services July 2014 - December 2014
Volumetric Technologies May 2009 - December 2014
Fitger's Brewhouse June 2011 - August 2013
Erbert & Gerbert's July 2010 - August 2012
Buffalo Wild Wings February 2012 - June 2012
Country Kitchen Family Rest June 2007 - September 2009
Skills
SAP, Leadership, Mathematics, Microsoft Office, Project Management, Sales, Customer Service
Education
University of Minnesota Crookston 2011 — 2015
Bachelor of Business Administration (B.B.A.)
Cathryn Lord Cathryn Lord's APAC Customer Services Experience February 2014 - Present
Job Sr. Financial Analyst at APAC Customer Services
Industry Financial Services
Experience
APAC Customer Services February 2014 - Present
ARAMARK December 2012 - February 2014
Aramark August 2010 - December 2012
Casner Insurance Agency, Inc June 1988 - July 2010
Skills
Financial Reporting, Payroll, Accounting, Managerial Finance, Accounts Receivable, Accounts Payable, Account Reconciliation, General Ledger, Sarbanes-Oxley Act, Variance Analysis, Finance, Internal Controls, Financial Accounting, Purchasing, Outlook, PowerPoint, Microsoft Word, Microsoft Office, Budgets, Financial Analysis, Microsoft Excel, Forecasting, Inventory Management, Income Statement, Profit, Invoicing, Bookkeeping, Management Accounting, Cash Flow Forecasting, Accruals, Financial Statements, Internal Audit, Cash Flow, Cash Management, P, Process Scheduler, Process Improvement, Cost Accounting
Education
University of Michigan-Flint
BBA, Business Administration
APAC Customer Services February 2014 - Present
ARAMARK December 2012 - February 2014
Aramark August 2010 - December 2012
Casner Insurance Agency, Inc June 1988 - July 2010
Skills
Financial Reporting, Payroll, Accounting, Managerial Finance, Accounts Receivable, Accounts Payable, Account Reconciliation, General Ledger, Sarbanes-Oxley Act, Variance Analysis, Finance, Internal Controls, Financial Accounting, Purchasing, Outlook, PowerPoint, Microsoft Word, Microsoft Office, Budgets, Financial Analysis, Microsoft Excel, Forecasting, Inventory Management, Income Statement, Profit, Invoicing, Bookkeeping, Management Accounting, Cash Flow Forecasting, Accruals, Financial Statements, Internal Audit, Cash Flow, Cash Management, P, Process Scheduler, Process Improvement, Cost Accounting
Education
University of Michigan-Flint
BBA, Business Administration
Linda Woods, R.Ph. Linda Woods, R.Ph.'s APAC Customer Services Experience January 2012 - November 2012
Job W@H Pharmacist at Express Scripts
Industry Pharmaceuticals
Experience
Express Scripts November 2014 - Present
Walgreens January 2013 - June 2014
APAC Customer Services January 2012 - November 2012
Bashas' Food City March 2011 - December 2011
Ganado, AZ May 2010 - February 2011
Indian Health Service September 2009 - February 2010
University Medical Center 2006 - 2007
University of Colorado Hospital January 2001 - March 2004
Skills
Managed Care, Mail Order Pharmacy, Hospital Pharmacy, Community Pharmacy, Clinical Pharmacy, Critical Care, Prescription, Medicare Part D, Pharmacy Benefit..., Clinical Research, Compounding, Medication Therapy..., Disease Management
Education
University of Colorado Health Sciences Center 1997 — 2000
B.S., Pharmacy
University of Arizona 1981 — 1983
M.S. Program, Toxicology
University of Arizona 1976 — 1980
Biology, Biology/Chemistry
Express Scripts November 2014 - Present
Walgreens January 2013 - June 2014
APAC Customer Services January 2012 - November 2012
Bashas' Food City March 2011 - December 2011
Ganado, AZ May 2010 - February 2011
Indian Health Service September 2009 - February 2010
University Medical Center 2006 - 2007
University of Colorado Hospital January 2001 - March 2004
Skills
Managed Care, Mail Order Pharmacy, Hospital Pharmacy, Community Pharmacy, Clinical Pharmacy, Critical Care, Prescription, Medicare Part D, Pharmacy Benefit..., Clinical Research, Compounding, Medication Therapy..., Disease Management
Education
University of Colorado Health Sciences Center 1997 — 2000
B.S., Pharmacy
University of Arizona 1981 — 1983
M.S. Program, Toxicology
University of Arizona 1976 — 1980
Biology, Biology/Chemistry
Kurt Hansen Kurt Hansen's APAC Customer Services Experience August 2008 - May 2012
Job Enterprise Network Manager at Uline
Industry Telecommunications
Experience
Expert Global Solutions February 2012 - October 2012
APAC Customer Services August 2008 - May 2012
APAC Customer Services May 2006 - August 2008
RSM McGladrey, Inc. October 2004 - May 2006
Sand Communications May 2000 - October 2004
Parsons Technology February 1988 - May 2000
North Bay Computer*Ware 1986 - 1988
Skills
Avaya, Call Center, Telephony, PBX, Telecommunications, IVR, Workforce Management, ACD, VoIP, Business Continuity, Data Networking, IT Architecture, Network Design, Networking, Disaster Recovery, Architecture, Security, Cisco Technologies, Troubleshooting, WAN, Call Centers, System Administration, Switches, Integration, Data Center, Contact Centers, Windows, Firewalls, LAN-WAN, Software Installation, Juniper, Outsourcing, Technical Support, Servers, Network Administration, Network Engineering, Information Technology, Hardware, Help Desk Support, CRM, Infrastructure, Vendor Management, Architectures, Avaya Technologies
Education
University of Iowa 1981 — 1987
B.S., Physics, Computer Science, Math
Expert Global Solutions February 2012 - October 2012
APAC Customer Services August 2008 - May 2012
APAC Customer Services May 2006 - August 2008
RSM McGladrey, Inc. October 2004 - May 2006
Sand Communications May 2000 - October 2004
Parsons Technology February 1988 - May 2000
North Bay Computer*Ware 1986 - 1988
Skills
Avaya, Call Center, Telephony, PBX, Telecommunications, IVR, Workforce Management, ACD, VoIP, Business Continuity, Data Networking, IT Architecture, Network Design, Networking, Disaster Recovery, Architecture, Security, Cisco Technologies, Troubleshooting, WAN, Call Centers, System Administration, Switches, Integration, Data Center, Contact Centers, Windows, Firewalls, LAN-WAN, Software Installation, Juniper, Outsourcing, Technical Support, Servers, Network Administration, Network Engineering, Information Technology, Hardware, Help Desk Support, CRM, Infrastructure, Vendor Management, Architectures, Avaya Technologies
Education
University of Iowa 1981 — 1987
B.S., Physics, Computer Science, Math
Jamie Marshall Jamie Marshall's APAC Customer Services Experience October 2002 - December 2003
Job Learning Program Advisor
Industry Transportation/Trucking/Railroad
Experience
FedEx July 2005 - Present
APAC Customer Services October 2002 - December 2003
ePerformax 1998 - 2001
Maytag Appliances 1993 - 1997
Amana Refrigeration October 1991 - August 1993
Skills
Call Center, Process Improvement, Training, Coaching, Performance Management, Team Building, Employee Relations, Change Management, Leadership Development, Customer Service, Cross-functional Team..., Succession Planning, Operations Management, Customer Satisfaction, Organizational...
Education
William Penn University 1987 — 1991
BA, Home Economics, Sociology, Speech
University of Iowa 1987 — 1987
Nutrition
Marion High School
FedEx July 2005 - Present
APAC Customer Services October 2002 - December 2003
ePerformax 1998 - 2001
Maytag Appliances 1993 - 1997
Amana Refrigeration October 1991 - August 1993
Skills
Call Center, Process Improvement, Training, Coaching, Performance Management, Team Building, Employee Relations, Change Management, Leadership Development, Customer Service, Cross-functional Team..., Succession Planning, Operations Management, Customer Satisfaction, Organizational...
Education
William Penn University 1987 — 1991
BA, Home Economics, Sociology, Speech
University of Iowa 1987 — 1987
Nutrition
Marion High School
Greg Wessels Greg Wessels's APAC Customer Services Experience August 2011 - October 2011
Job Requirements Engineer at Sunquest Information Systems
Industry Computer Software
Experience
Sunquest Information Systems April 2012 - Present
199 computer store October 2011 - April 2012
APAC Customer Services August 2011 - October 2011
Consumer Directed Attendant Care May 2006 - June 2010
DreamCatcher Production, LLC June 2006 - August 2009
Scherrman's BrandSource October 2003 - August 2009
Skills
Databases, Online Marketing, Training, Process Improvement, Microsoft Office, Project Management
Education
University of Iowa 2006 — 2010
Bachelor or Arts, Informatics - Human Computer Interaction
Sunquest Information Systems April 2012 - Present
199 computer store October 2011 - April 2012
APAC Customer Services August 2011 - October 2011
Consumer Directed Attendant Care May 2006 - June 2010
DreamCatcher Production, LLC June 2006 - August 2009
Scherrman's BrandSource October 2003 - August 2009
Skills
Databases, Online Marketing, Training, Process Improvement, Microsoft Office, Project Management
Education
University of Iowa 2006 — 2010
Bachelor or Arts, Informatics - Human Computer Interaction
Frank Shepherd Jr Frank Shepherd Jr's APAC Customer Services Experience 1996 - 1999
Job Temporary Associate at Express Employment Professionals
Industry Consumer Services
Experience
Express Employment Professionals April 2015 - Present
Platinum Supplemental Insurance, Inc. 2015 - 2015
Platinum Supplemental Insurance, Inc. 2015 - 2015
Infinity Contact April 2011 - April 2012
APAC Customer Services 1996 - 1999
Education
University of Dubuque 2015 — 2017
Business
Northeast Iowa Community College 2008 — 2015
Business Specialist
Express Employment Professionals April 2015 - Present
Platinum Supplemental Insurance, Inc. 2015 - 2015
Platinum Supplemental Insurance, Inc. 2015 - 2015
Infinity Contact April 2011 - April 2012
APAC Customer Services 1996 - 1999
Education
University of Dubuque 2015 — 2017
Business
Northeast Iowa Community College 2008 — 2015
Business Specialist
Curt Klus Curt Klus's APAC Customer Services Experience 2005 - 2007
Job Vice President / Controller at MSTS
Industry Financial Services
Experience
Multi Service 2015 - Present
Western Union 2011 - 2014
Aon Hewitt 2007 - 2010
APAC Customer Services 2005 - 2007
Sears Holdings Corporation 2002 - 2005
Sears Holdings Corporation 2000 - 2002
Sears Holdings Corporation 1998 - 2000
Whirlpool Financial Corporation 1996 - 1998
Whirlpool Financial Corporation 1994 - 1996
Whirlpool Financial Corporation 1985 - 1994
Skills
Finance, Forecasting, Financial Analysis, Strategy, Mergers & Acquisitions, Leadership, Management, Process Improvement, Program Management, Change Management, Analysis, Mergers, Financial Reporting, Business Strategy, Business Planning, Budgets, Acquisition Integration, Strategic Planning, Negotiation, Outsourcing, Strategic Financial..., Analytics, Portfolio Management, Financial Planning
Education
University of Michigan
BA, Economics
Western Michigan University
MBA, Finance
Multi Service 2015 - Present
Western Union 2011 - 2014
Aon Hewitt 2007 - 2010
APAC Customer Services 2005 - 2007
Sears Holdings Corporation 2002 - 2005
Sears Holdings Corporation 2000 - 2002
Sears Holdings Corporation 1998 - 2000
Whirlpool Financial Corporation 1996 - 1998
Whirlpool Financial Corporation 1994 - 1996
Whirlpool Financial Corporation 1985 - 1994
Skills
Finance, Forecasting, Financial Analysis, Strategy, Mergers & Acquisitions, Leadership, Management, Process Improvement, Program Management, Change Management, Analysis, Mergers, Financial Reporting, Business Strategy, Business Planning, Budgets, Acquisition Integration, Strategic Planning, Negotiation, Outsourcing, Strategic Financial..., Analytics, Portfolio Management, Financial Planning
Education
University of Michigan
BA, Economics
Western Michigan University
MBA, Finance
Jeff Payden's APAC Customer Services Experience 1998 - 2001
Job General Manager Sales & Service at Sears Holdings Corporation
Industry Retail
Experience
Sears Holdings Corporation May 2014 - Present
The Connection April 2012 - May 2014
American Water June 2011 - December 2011
Charter Communications 2008 - 2011
Charlton 2006 - 2008
Comcast 2003 - 2006
GC Services 2001 - 2003
APAC Customer Services 1998 - 2001
MCI 1996 - 1998
Skills
Process Improvement, Customer Satisfaction, Call Center, Customer Retention, Workforce Management, Operations Management, Contact Centers, Leadership Development, BPO, Broadband, Strategic Planning, Telecommunications, Call Centers, Coaching, Customer Service, Sales, Outsourcing, Leadership, Team Building, Account Management, Sales Management, Management, Customer Experience, Employee Relations, Inbound Marketing, Human Resources, Budgets, Avaya, Forecasting, Call Center Development
Education
University of Iowa 1986 — 1989
BBA
University of Chicago
Sears Holdings Corporation May 2014 - Present
The Connection April 2012 - May 2014
American Water June 2011 - December 2011
Charter Communications 2008 - 2011
Charlton 2006 - 2008
Comcast 2003 - 2006
GC Services 2001 - 2003
APAC Customer Services 1998 - 2001
MCI 1996 - 1998
Skills
Process Improvement, Customer Satisfaction, Call Center, Customer Retention, Workforce Management, Operations Management, Contact Centers, Leadership Development, BPO, Broadband, Strategic Planning, Telecommunications, Call Centers, Coaching, Customer Service, Sales, Outsourcing, Leadership, Team Building, Account Management, Sales Management, Management, Customer Experience, Employee Relations, Inbound Marketing, Human Resources, Budgets, Avaya, Forecasting, Call Center Development
Education
University of Iowa 1986 — 1989
BBA
University of Chicago
Craig W. Wenger Craig W. Wenger's APAC Customer Services Experience 1997 - 2000
Job Military Sustainment Models and Systems Technical Instructor/Director
Industry Defense & Space
Experience
National Defense Contractor February 2010 - Present
Eagle Business and Consulting Solutions September 2009 - November 2012
REGNEW, Inc. 2004 - 2008
United States Army 1983 - 2007
Worley Distribution Services, Inc. 2004 - 2005
CRST International, Inc. 2000 - 2002
APAC Customer Services 1997 - 2000
Ferrellgas 1996 - 1997
Skills
Operations Management, Process Improvement, Strategy, Logistics, Operational Planning, Team Building, Logistics Management, Strategic Planning, Program Management, Military, Team Leadership, Security Clearance, DoD, Defense, Leadership Development, Intelligence Analysis, Information Assurance, Emergency Management, Army, Top Secret, Intelligence, Command, Government, Military Operations, Counterterrorism, Military Experience, Force Protection, Cross-functional Team..., Training, Security, National Security, Project Planning, Policy, Organizational..., Government Contracting, Tactics, Homeland Security, Crisis Management, Supervisory Skills, Strategic Leadership, Executive Management, Military Logistics, Analysis, Resource Management, Personnel Management, Risk Management, Military Training, Exercises, Business Process..., Contract Management
Education
U.S. Army Command and General Staff College 1999 — 2002
Operations, Program Management
Vale National 1982 — 1983
Construction, Estimatics
University of Iowa 1977 — 1982
BGS, Business
US Army OCS
Valley High School
National Defense Contractor February 2010 - Present
Eagle Business and Consulting Solutions September 2009 - November 2012
REGNEW, Inc. 2004 - 2008
United States Army 1983 - 2007
Worley Distribution Services, Inc. 2004 - 2005
CRST International, Inc. 2000 - 2002
APAC Customer Services 1997 - 2000
Ferrellgas 1996 - 1997
Skills
Operations Management, Process Improvement, Strategy, Logistics, Operational Planning, Team Building, Logistics Management, Strategic Planning, Program Management, Military, Team Leadership, Security Clearance, DoD, Defense, Leadership Development, Intelligence Analysis, Information Assurance, Emergency Management, Army, Top Secret, Intelligence, Command, Government, Military Operations, Counterterrorism, Military Experience, Force Protection, Cross-functional Team..., Training, Security, National Security, Project Planning, Policy, Organizational..., Government Contracting, Tactics, Homeland Security, Crisis Management, Supervisory Skills, Strategic Leadership, Executive Management, Military Logistics, Analysis, Resource Management, Personnel Management, Risk Management, Military Training, Exercises, Business Process..., Contract Management
Education
U.S. Army Command and General Staff College 1999 — 2002
Operations, Program Management
Vale National 1982 — 1983
Construction, Estimatics
University of Iowa 1977 — 1982
BGS, Business
US Army OCS
Valley High School
Marcelia Evans Marcelia Evans's APAC Customer Services Experience July 2015 - Present
Job Medical Administrative Assistant at EGS
Industry International Trade and Development
Experience
APAC Customer Services July 2015 - Present
KinderCare July 2013 - May 2015
Skills
Customer Service, Microsoft Office, Accounting
Education
Ultimate Medical Academy
Medical Office Management/Administration, 4.0
APAC Customer Services July 2015 - Present
KinderCare July 2013 - May 2015
Skills
Customer Service, Microsoft Office, Accounting
Education
Ultimate Medical Academy
Medical Office Management/Administration, 4.0
Rick Rude Rick Rude's APAC Customer Services Experience January 2001 - January 2005
Job Customer Care Experience
Industry Information Technology and Services
Experience
Rent A Center November 2012 - January 2015
Rent A Center July 2011 - November 2012
PFSweb April 2010 - August 2011
Careington International November 2009 - August 2010
AmeriplanUSA December 2007 - September 2009
AEGON October 2005 - December 2007
AEGON January 2005 - October 2005
APAC Customer Services January 2001 - January 2005
Skills
Call Centers, Training, Customer Satisfaction, Customer Experience, Workforce Management, Customer Retention, Call Center, Human Resources, Sales, Outsourcing, Analysis, Training Facilitation, Remedy Ticketing System, Crystal Reports, Nimsoft Ticket System, Service Now, Interactive Intelligence, Management, Process Improvement, Project Management, Team Building, Customer Service, Leadership, Coaching, Business Services
Education
The University of Texas at Dallas 1988 — 1990
Bachelor’s Degree, Sociology with economics
Rent A Center November 2012 - January 2015
Rent A Center July 2011 - November 2012
PFSweb April 2010 - August 2011
Careington International November 2009 - August 2010
AmeriplanUSA December 2007 - September 2009
AEGON October 2005 - December 2007
AEGON January 2005 - October 2005
APAC Customer Services January 2001 - January 2005
Skills
Call Centers, Training, Customer Satisfaction, Customer Experience, Workforce Management, Customer Retention, Call Center, Human Resources, Sales, Outsourcing, Analysis, Training Facilitation, Remedy Ticketing System, Crystal Reports, Nimsoft Ticket System, Service Now, Interactive Intelligence, Management, Process Improvement, Project Management, Team Building, Customer Service, Leadership, Coaching, Business Services
Education
The University of Texas at Dallas 1988 — 1990
Bachelor’s Degree, Sociology with economics
Tanya Sain Tanya Sain's APAC Customer Services Experience June 2003 - October 2005
Job Senior Business Systems Analyst, Transamerica
Industry Financial Services
Experience
Transamerica Retirement Solutions August 2007 - Present
The University of Iowa Foundation October 2005 - 2007
APAC Customer Services June 2003 - October 2005
Rockwell Collins May 2000 - August 2000
Rockwell Collins August 1996 - May 1999
Education
University of Iowa - Henry B. Tippie College of Business 2010 — 2016
MBA
University of Iowa - Henry B. Tippie College of Business 1999 — 2002
BBA, Management Information Systems
Transamerica Retirement Solutions August 2007 - Present
The University of Iowa Foundation October 2005 - 2007
APAC Customer Services June 2003 - October 2005
Rockwell Collins May 2000 - August 2000
Rockwell Collins August 1996 - May 1999
Education
University of Iowa - Henry B. Tippie College of Business 2010 — 2016
MBA
University of Iowa - Henry B. Tippie College of Business 1999 — 2002
BBA, Management Information Systems
Sanya Maerschalk Sanya Maerschalk's APAC Customer Services Experience November 1999 - August 2000
Job Strategic Delivery Director Global Customer Care at Western Union
Industry Telecommunications
Experience
Western Union March 2013 - Present
ESM, Aquired by ACS, a Xerox Co. August 2009 - January 2013
ESM, A Xerox Company August 2009 - January 2013
OppenheimerFunds August 2000 - January 2009
OPPENHEIMERFUNDS, INC August 2000 - January 2009
APAC Customer Services November 1999 - August 2000
APAC Customer Services December 1994 - August 2000
APAC Customer Services May 1999 - November 1999
APAC Customer Services December 1994 - October 1997
MCI CONSUMER MARKETS January 1992 - November 1994
Skills
Call Center, Process Improvement, Workforce Management, Mergers, Customer Service, Business Development, Business Analysis, Management, Coaching, Quality Assurance, Analysis, Team Leadership, Forecasting, CRM, Product Management, Program Management, Six Sigma, New Business Development, Strategy, Project Management, Sales, Team Building, Databases, Project Planning, Call Centers, Executive Management, Integration, Training, Change Management, Mergers & Acquisitions, Operations Management, Leadership, Vendor Management, Budgets, Analytics, Strategic Planning, Cross-functional Team..., Customer Satisfaction, Outsourcing, Business Process..., Start-ups, Performance Management
Education
University of Iowa 1986 — 1990
BA, History and Business
University of Iowa 1986 — 1990
BA, History and Business
Western Union March 2013 - Present
ESM, Aquired by ACS, a Xerox Co. August 2009 - January 2013
ESM, A Xerox Company August 2009 - January 2013
OppenheimerFunds August 2000 - January 2009
OPPENHEIMERFUNDS, INC August 2000 - January 2009
APAC Customer Services November 1999 - August 2000
APAC Customer Services December 1994 - August 2000
APAC Customer Services May 1999 - November 1999
APAC Customer Services December 1994 - October 1997
MCI CONSUMER MARKETS January 1992 - November 1994
Skills
Call Center, Process Improvement, Workforce Management, Mergers, Customer Service, Business Development, Business Analysis, Management, Coaching, Quality Assurance, Analysis, Team Leadership, Forecasting, CRM, Product Management, Program Management, Six Sigma, New Business Development, Strategy, Project Management, Sales, Team Building, Databases, Project Planning, Call Centers, Executive Management, Integration, Training, Change Management, Mergers & Acquisitions, Operations Management, Leadership, Vendor Management, Budgets, Analytics, Strategic Planning, Cross-functional Team..., Customer Satisfaction, Outsourcing, Business Process..., Start-ups, Performance Management
Education
University of Iowa 1986 — 1990
BA, History and Business
University of Iowa 1986 — 1990
BA, History and Business
Christina Isabel Alvarado's APAC Customer Services Experience June 2012 - January 2015
Job Lic. Administracion de Empresas Certificacion de Proyectos y de TESOL
Industry Government Administration
Experience
Servpro of Brickell October 2014 - Present
APAC Customer Services June 2012 - January 2015
MIVI May 2011 - December 2011
EFL - Fundacion Lewis Galindo April 2008 - November 2009
Cognis August 1995 - November 1999
Skills
Social Media, Microsoft Excel, Business Analysis, Microsoft Word, PowerPoint, Research, Data Analysis, Customer Service, Team Leadership, Strategic Planning, Project Management, Public Speaking, Government, Change Management, Spanish, Policy, Public Relations, Microsoft SQL Server, Program Management, SAP, Coaching, Microsoft Office, Team Building, Outlook, Negotiation, Servicio de atención al..., Liderazgo de equipos
Education
UCLA 1984 — 1988
Licenciada, Administracion de Empresas
Servpro of Brickell October 2014 - Present
APAC Customer Services June 2012 - January 2015
MIVI May 2011 - December 2011
EFL - Fundacion Lewis Galindo April 2008 - November 2009
Cognis August 1995 - November 1999
Skills
Social Media, Microsoft Excel, Business Analysis, Microsoft Word, PowerPoint, Research, Data Analysis, Customer Service, Team Leadership, Strategic Planning, Project Management, Public Speaking, Government, Change Management, Spanish, Policy, Public Relations, Microsoft SQL Server, Program Management, SAP, Coaching, Microsoft Office, Team Building, Outlook, Negotiation, Servicio de atención al..., Liderazgo de equipos
Education
UCLA 1984 — 1988
Licenciada, Administracion de Empresas
Andrew Stansberry Andrew Stansberry's APAC Customer Services Experience July 2011 - July 2012
Job CRE Credit Specialist at Comerica Bank
Industry Financial Services
Experience
Comerica Bank January 2014 - Present
Bliss Tubs August 2013 - November 2013
The University of Arizona August 2012 - June 2013
APAC Customer Services July 2011 - July 2012
College Works Painting December 2009 - July 2010
We Keep Books May 2009 - August 2009
Skills
Financial Statements, Statistical Data..., Technical Support, IT Hardware Support, Mobile Applications, Sales, Marketing Strategy, Production Managment, Customer Service, Problem Solving, Windows 7, Windows Vista, Microsoft Office, QuickBooks, Mac OS, Mac OS X, iOS
Education
University of Arizona 2007 — 2012
Bachelor of Science in Business Administration, Finance
Comerica Bank January 2014 - Present
Bliss Tubs August 2013 - November 2013
The University of Arizona August 2012 - June 2013
APAC Customer Services July 2011 - July 2012
College Works Painting December 2009 - July 2010
We Keep Books May 2009 - August 2009
Skills
Financial Statements, Statistical Data..., Technical Support, IT Hardware Support, Mobile Applications, Sales, Marketing Strategy, Production Managment, Customer Service, Problem Solving, Windows 7, Windows Vista, Microsoft Office, QuickBooks, Mac OS, Mac OS X, iOS
Education
University of Arizona 2007 — 2012
Bachelor of Science in Business Administration, Finance
David I. Johnson David I. Johnson's APAC Customer Services Experience May 2010 - December 2012
Job Information Systems/Technology Management Information Systems
Industry Financial Services
Experience
Delta Blue Aquaculture May 2014 - June 2015
TMX Finance December 2012 - January 2014
APAC Customer Services May 2010 - December 2012
Skills
Accounting, Finance, Customer Service, Technical Support, Bilingual-English/Spanis..., QuickBooks, Apple, Microsoft Office, Windows, Data Analysis, Quality Assurance, Marketing, Car Loans
Education
University of Arizona 2013 — 2015
Master of Science (MS), Management Information Systems (MIS)
University of Phoenix 2011 — 2013
Bachelor of Science (BS), Accounting and Business/Management
Delta Blue Aquaculture May 2014 - June 2015
TMX Finance December 2012 - January 2014
APAC Customer Services May 2010 - December 2012
Skills
Accounting, Finance, Customer Service, Technical Support, Bilingual-English/Spanis..., QuickBooks, Apple, Microsoft Office, Windows, Data Analysis, Quality Assurance, Marketing, Car Loans
Education
University of Arizona 2013 — 2015
Master of Science (MS), Management Information Systems (MIS)
University of Phoenix 2011 — 2013
Bachelor of Science (BS), Accounting and Business/Management
Miranda Schoenfish's APAC Customer Services Experience February 2014 - June 2014
Job Freaky Fast Driver at Jimmy John's
Industry Marketing and Advertising
Experience
Jimmy John's July 2015 - Present
dogIDs June 2014 - April 2015
APAC Customer Services February 2014 - June 2014
Jimmy John's October 2013 - December 2013
Gate City Bank April 2012 - April 2013
University of North Dakota August 2011 - May 2012
Microsoft May 2011 - August 2011
University of North Dakota August 2010 - May 2011
Microsoft May 2010 - August 2010
University of North Dakota August 2009 - May 2010
Skills
Social Media, Marketing, Microsoft Office, Social Media Marketing, Research, Teamwork, Budgets, Microsoft Dynamics, Customer Service, Product Management, Email Marketing, Idea Generation, Brand Development, Brand Management, Branding & Identity
Education
The University of North Dakota 2009 — 2013
Marketing
Jimmy John's July 2015 - Present
dogIDs June 2014 - April 2015
APAC Customer Services February 2014 - June 2014
Jimmy John's October 2013 - December 2013
Gate City Bank April 2012 - April 2013
University of North Dakota August 2011 - May 2012
Microsoft May 2011 - August 2011
University of North Dakota August 2010 - May 2011
Microsoft May 2010 - August 2010
University of North Dakota August 2009 - May 2010
Skills
Social Media, Marketing, Microsoft Office, Social Media Marketing, Research, Teamwork, Budgets, Microsoft Dynamics, Customer Service, Product Management, Email Marketing, Idea Generation, Brand Development, Brand Management, Branding & Identity
Education
The University of North Dakota 2009 — 2013
Marketing
Danielle Baldwin's APAC Customer Services Experience October 2011 - March 2012
Job Currently Looking for Place of Employment
Industry Hospital & Health Care
Experience
Citi May 2013 - December 2014
Pima Neurology/Tucson Cosmetics February 2013 - March 2013
APAC Customer Services October 2011 - March 2012
US Army February 2008 - May 2010
Skills
Medical Records, Customer Service, Phlebotomy, Appointment Scheduling, Telephone Skills, Typing, Filing, Vital Signs, Medical Terminology, Urinalysis, Fax, Healthcare, Microsoft Word, Process Scheduler, Office Procedures, Numeric Filing, Electronic Filing, EKG, Front Office Support, HIPAA, Chart, Medicine, Patience, Ear Irrigation, Injections, Patient Preparation, Medical Office..., Electronic Health..., Charting, Data Entry, Training
Education
Tucson College 2012 — 2013
Diploma, Medical/Clinical Assistant
Weaver High School 2003 — 2007
Diploma, Student
Citi May 2013 - December 2014
Pima Neurology/Tucson Cosmetics February 2013 - March 2013
APAC Customer Services October 2011 - March 2012
US Army February 2008 - May 2010
Skills
Medical Records, Customer Service, Phlebotomy, Appointment Scheduling, Telephone Skills, Typing, Filing, Vital Signs, Medical Terminology, Urinalysis, Fax, Healthcare, Microsoft Word, Process Scheduler, Office Procedures, Numeric Filing, Electronic Filing, EKG, Front Office Support, HIPAA, Chart, Medicine, Patience, Ear Irrigation, Injections, Patient Preparation, Medical Office..., Electronic Health..., Charting, Data Entry, Training
Education
Tucson College 2012 — 2013
Diploma, Medical/Clinical Assistant
Weaver High School 2003 — 2007
Diploma, Student
Griffin Burns Griffin Burns's APAC Customer Services Experience April 2014 - September 2014
Job Business Analytics / Database Analytics
Industry Information Technology and Services
Experience
Harte Hanks September 2014 - Present
APAC Customer Services April 2014 - September 2014
APAC Customer Services October 2012 - April 2014
APAC Customer Services May 2010 - October 2012
Skills
Microsoft Excel, RightNow Technology, Business Analytics, Data Analysis, Microsoft Word, PowerPoint, CMS, eWFM, IEX Total View, Mac OS, Process Improvement, Software Documentation, Call Centers, Vendor Management, Workforce Management, Business Communications, Project Planning, Avaya Technologies, Avaya Communication..., Business Intelligence, Reporting & Analysis, Strategic Planning, Customer Experience
Education
University of Arizona 2009 — 2014
Bachelor’s Degree, English Language and Literature, General, 3.0
Harte Hanks September 2014 - Present
APAC Customer Services April 2014 - September 2014
APAC Customer Services October 2012 - April 2014
APAC Customer Services May 2010 - October 2012
Skills
Microsoft Excel, RightNow Technology, Business Analytics, Data Analysis, Microsoft Word, PowerPoint, CMS, eWFM, IEX Total View, Mac OS, Process Improvement, Software Documentation, Call Centers, Vendor Management, Workforce Management, Business Communications, Project Planning, Avaya Technologies, Avaya Communication..., Business Intelligence, Reporting & Analysis, Strategic Planning, Customer Experience
Education
University of Arizona 2009 — 2014
Bachelor’s Degree, English Language and Literature, General, 3.0
Claude Hyppolite Jr's APAC Customer Services Experience September 2005 - September 2014
Job Sr. Business Application Developer
Industry Information Technology and Services
Experience
Home Depot October 2014 - Present
APAC Customer Services September 2005 - September 2014
T-Mobile August 1998 - December 2003
Interactive Response Technologies, (IRT) February 1998 - July 1998
PRC, LLC March 1995 - December 1997
Skills
Call Centers, SQL, SSIS, SSRS, ETL, Access, Workforce Management, Business Intelligence, Microsoft SQL Server, Avaya, Microsoft Excel, Visio, Web Design, VBScript, DTS, Query Optimization, Wordpress, Joomla, Call Center, SQL Server, VBA, Excel, Call Center Operations, Call Center Management, Oracle PL/SQL..., WordPress, SharePoint, Vendor Management, BPO
Education
Tuskegee University 1986 — 1992
BS, Mathematics
Catholic Memorial 1981 — 1985
H.S. Diploma
Home Depot October 2014 - Present
APAC Customer Services September 2005 - September 2014
T-Mobile August 1998 - December 2003
Interactive Response Technologies, (IRT) February 1998 - July 1998
PRC, LLC March 1995 - December 1997
Skills
Call Centers, SQL, SSIS, SSRS, ETL, Access, Workforce Management, Business Intelligence, Microsoft SQL Server, Avaya, Microsoft Excel, Visio, Web Design, VBScript, DTS, Query Optimization, Wordpress, Joomla, Call Center, SQL Server, VBA, Excel, Call Center Operations, Call Center Management, Oracle PL/SQL..., WordPress, SharePoint, Vendor Management, BPO
Education
Tuskegee University 1986 — 1992
BS, Mathematics
Catholic Memorial 1981 — 1985
H.S. Diploma
Anna Kroner Anna Kroner's APAC Customer Services Experience 2004 - 2005
Job Global Finance and Operations, Supply Chain Management, Procurement, Strategic Sourcing
Industry Medical Devices
Experience
ArjoHuntleigh May 2014 - May 2015
APP Pharmaceuticals (Fresenius Kabi) 2012 - 2014
Wolters Kluwer January 2008 - March 2012
Wolters Kluwer November 2006 - January 2008
APAC Customer Services 2004 - 2005
Baxter Healthcare 2001 - 2004
Rust-Oleum 1999 - 2001
ALTSCHULER, MELVOIN & GLASSER (AM&G), L.L.P., 1997 - 1999
Skills
Financial Modeling, Financial Planning &..., Financial Reporting &..., Budget Management &..., Strategy Development &..., Supplier Performance..., Cost Containment &..., Technology Enhancements..., Quantitative &..., Spend Analysis, Contract Management, Strategic Sourcing &..., Sourcing & Procurement, Supply Chain Management, Shared Services, Supplier Management, Business Transformation, Program Management, Supplier Evaluation, Supplier Selection, Contract Negotiation, Services Agreements, Continuous Improvement, Team Leadership, Development Of People, Cost Reduction, Efficiency Improvement, Global Perspective, Cycle Time Reduction, Vendor Management, Supplier Negotiations, Negotiation, Managing Employees, SEC reporting, Investor Relations, SAP, Hyperion, Emptoris, GEAC, Supply Management, Management, Financial Reporting, Process Improvement, Hyperion Enterprise, Competitive Analysis, Business Analysis, Analytics, Finance, Leadership, Six Sigma
Education
University of Illinois at Chicago
Bachelor of Science, Accounting, Finance
ArjoHuntleigh May 2014 - May 2015
APP Pharmaceuticals (Fresenius Kabi) 2012 - 2014
Wolters Kluwer January 2008 - March 2012
Wolters Kluwer November 2006 - January 2008
APAC Customer Services 2004 - 2005
Baxter Healthcare 2001 - 2004
Rust-Oleum 1999 - 2001
ALTSCHULER, MELVOIN & GLASSER (AM&G), L.L.P., 1997 - 1999
Skills
Financial Modeling, Financial Planning &..., Financial Reporting &..., Budget Management &..., Strategy Development &..., Supplier Performance..., Cost Containment &..., Technology Enhancements..., Quantitative &..., Spend Analysis, Contract Management, Strategic Sourcing &..., Sourcing & Procurement, Supply Chain Management, Shared Services, Supplier Management, Business Transformation, Program Management, Supplier Evaluation, Supplier Selection, Contract Negotiation, Services Agreements, Continuous Improvement, Team Leadership, Development Of People, Cost Reduction, Efficiency Improvement, Global Perspective, Cycle Time Reduction, Vendor Management, Supplier Negotiations, Negotiation, Managing Employees, SEC reporting, Investor Relations, SAP, Hyperion, Emptoris, GEAC, Supply Management, Management, Financial Reporting, Process Improvement, Hyperion Enterprise, Competitive Analysis, Business Analysis, Analytics, Finance, Leadership, Six Sigma
Education
University of Illinois at Chicago
Bachelor of Science, Accounting, Finance
Robert Dudenhoefer Robert Dudenhoefer's APAC Customer Services Experience September 2014 - Present
Job CEO/Cofounder at DudenVos Limited
Industry
Experience
APAC Customer Services September 2014 - Present
Direct Wholesale Outlet June 2011 - August 2014
Skills
Account Management, Microsoft Office, Leadership, Inside Sales, Educational Technology, Instructional Technology, Time Management, Training, Project Management, Management, Research, Microsoft Licensing, Microsoft Word, Microsoft Excel, PowerPoint
Education
University of Alabama 2009 — 2016
Bachelor’s Degree, Business/Commerce, General
APAC Customer Services September 2014 - Present
Direct Wholesale Outlet June 2011 - August 2014
Skills
Account Management, Microsoft Office, Leadership, Inside Sales, Educational Technology, Instructional Technology, Time Management, Training, Project Management, Management, Research, Microsoft Licensing, Microsoft Word, Microsoft Excel, PowerPoint
Education
University of Alabama 2009 — 2016
Bachelor’s Degree, Business/Commerce, General
Luis E. Palomares Luis E. Palomares's APAC Customer Services Experience October 2009 - June 2010
Job CoFounder & CEO | InHouse Real Estate Marketing
Industry Computer Software
Experience
InHouse Real Estate Marketing August 2014 - Present
McGuire Center for Entrepreneurship, Eller College of Management, University of Arizona October 2012 - May 2015
Freelance Web & Graphic Designer January 2012 - May 2015
Long Realty Company September 2012 - January 2015
University of Arizona, James E. Rogers College of Law January 2012 - October 2012
Education Realty Trust May 2008 - January 2012
APAC Customer Services October 2009 - June 2010
TeleTech Holdings, Inc July 2008 - July 2009
Skills
Social Media, Marketing, Marketing Strategy, Entrepreneurship, Social Networking, Leadership, Customer Service, Management, Social Media Marketing, Public Speaking, Microsoft Office, Data Analysis, Budgets, Microsoft Excel, Teamwork, Market Research, Advertising, Facebook, PowerPoint, Microsoft Word, Research, Marketing Communications, Time Management, Spanish, Photoshop, Sales, Event Management, Business Planning, Public Relations, Training, Strategic Planning, Business Strategy, Financial Analysis, Business Analysis, New Business Development, HTML, Business Development, Financial Reporting, Financial Modeling, CSS, WordPress, Drupal, JavaScript, jQuery, Team Building, Adobe Creative Suite, Adobe Audition, InDesign, Illustrator
Education
University of Arizona, Eller College of Management 2010 — 2015
Bachelor’s Degree, Management & Entrepreneurship
Pima Community College 2007 — 2009
Associate of Business, Business Administration and Management, General
InHouse Real Estate Marketing August 2014 - Present
McGuire Center for Entrepreneurship, Eller College of Management, University of Arizona October 2012 - May 2015
Freelance Web & Graphic Designer January 2012 - May 2015
Long Realty Company September 2012 - January 2015
University of Arizona, James E. Rogers College of Law January 2012 - October 2012
Education Realty Trust May 2008 - January 2012
APAC Customer Services October 2009 - June 2010
TeleTech Holdings, Inc July 2008 - July 2009
Skills
Social Media, Marketing, Marketing Strategy, Entrepreneurship, Social Networking, Leadership, Customer Service, Management, Social Media Marketing, Public Speaking, Microsoft Office, Data Analysis, Budgets, Microsoft Excel, Teamwork, Market Research, Advertising, Facebook, PowerPoint, Microsoft Word, Research, Marketing Communications, Time Management, Spanish, Photoshop, Sales, Event Management, Business Planning, Public Relations, Training, Strategic Planning, Business Strategy, Financial Analysis, Business Analysis, New Business Development, HTML, Business Development, Financial Reporting, Financial Modeling, CSS, WordPress, Drupal, JavaScript, jQuery, Team Building, Adobe Creative Suite, Adobe Audition, InDesign, Illustrator
Education
University of Arizona, Eller College of Management 2010 — 2015
Bachelor’s Degree, Management & Entrepreneurship
Pima Community College 2007 — 2009
Associate of Business, Business Administration and Management, General
Amanda (Myers) Achilles Amanda (Myers) Achilles's APAC Customer Services Experience August 2012 - October 2013
Job Divisional Human Resources Generalist North East
Industry Nonprofit Organization Management
Experience
Muscular Dystrophy Association November 2014 - Present
Muscular Dystrophy Association March 2014 - November 2014
APAC Customer Services August 2012 - October 2013
SOS Employment Group, now Elwood Staffing August 2010 - June 2012
BAYADA Home Health Care August 2007 - May 2010
Skills
Recruiting, Onboarding, Applicant Tracking..., Human Resources, Interviews, Employee Relations, Talent Acquisition, College Recruiting, Internet Recruiting, Training, Technical Recruiting, New Hire Orientations, Temporary Placement, Talent Management, Employee Benefits, HRIS, Benefits Administration, Hiring, Cold Calling, Sourcing, Staffing Services, Screening Resumes, Screening, Executive Search, Taleo, Recruitment Advertising, Temporary Staffing, Job Fairs, Employee Training, Employee Engagement, Job Descriptions, FMLA, Building Relationships, Personnel Management, Behavioral Interviewing, Permanent Placement, Conflict Resolution, Employer Branding, Performance Appraisal, Corporate Recruiting, Call Centers, Resume, Coaching, Contract Recruitment, Background Checks, Workforce Planning, HR Policies, Succession Planning, Performance Management, Full-life Cycle...
Education
University of Arizona
Psychology
Muscular Dystrophy Association November 2014 - Present
Muscular Dystrophy Association March 2014 - November 2014
APAC Customer Services August 2012 - October 2013
SOS Employment Group, now Elwood Staffing August 2010 - June 2012
BAYADA Home Health Care August 2007 - May 2010
Skills
Recruiting, Onboarding, Applicant Tracking..., Human Resources, Interviews, Employee Relations, Talent Acquisition, College Recruiting, Internet Recruiting, Training, Technical Recruiting, New Hire Orientations, Temporary Placement, Talent Management, Employee Benefits, HRIS, Benefits Administration, Hiring, Cold Calling, Sourcing, Staffing Services, Screening Resumes, Screening, Executive Search, Taleo, Recruitment Advertising, Temporary Staffing, Job Fairs, Employee Training, Employee Engagement, Job Descriptions, FMLA, Building Relationships, Personnel Management, Behavioral Interviewing, Permanent Placement, Conflict Resolution, Employer Branding, Performance Appraisal, Corporate Recruiting, Call Centers, Resume, Coaching, Contract Recruitment, Background Checks, Workforce Planning, HR Policies, Succession Planning, Performance Management, Full-life Cycle...
Education
University of Arizona
Psychology
ISAURA FRANCIS's APAC Customer Services Experience October 2013 - February 2014
Job Reclutadora en Citi
Industry Human Resources
Experience
Citi May 2014 - Present
National Car Rental February 2014 - April 2014
APAC Customer Services October 2013 - February 2014
Sitel December 2011 - June 2012
Politecnico Jaime isaza cadavid February 2010 - December 2010
Universidad Pontificia Bolivariana January 2009 - June 2009
Skills
Pruebas Psicotécnicas, Proceso de Selección, Apoyo a capacitaciónes, Control de base de datos, Levantamiento de..., Asesoria Psicólogica..., Apoyo a Inducciones, Atención y servicio al..., Inglés, Planificación..., Liderazgo de equipos, Recursos humanos, Selección de personal, Estrategia empresarial, Microsoft PowerPoint, Microsoft Excel, Trabajo en equipo, Negociación, Español, Gestión de proyectos, Microsoft Office, Servicio de atención al..., Administración y...
Education
ILAC Toronto - Canadá 2012 — 2013
Ingles general e ingles de negocios nivel avanzado, Ingles
Universidad de San Buenaventura 2005 — 2011
Psicóloga, Psicología Organizacional
, Consultorio psicológico “Mónica Schnnitter” 2010 — 2010
Pruebas Proyectivas
Citi May 2014 - Present
National Car Rental February 2014 - April 2014
APAC Customer Services October 2013 - February 2014
Sitel December 2011 - June 2012
Politecnico Jaime isaza cadavid February 2010 - December 2010
Universidad Pontificia Bolivariana January 2009 - June 2009
Skills
Pruebas Psicotécnicas, Proceso de Selección, Apoyo a capacitaciónes, Control de base de datos, Levantamiento de..., Asesoria Psicólogica..., Apoyo a Inducciones, Atención y servicio al..., Inglés, Planificación..., Liderazgo de equipos, Recursos humanos, Selección de personal, Estrategia empresarial, Microsoft PowerPoint, Microsoft Excel, Trabajo en equipo, Negociación, Español, Gestión de proyectos, Microsoft Office, Servicio de atención al..., Administración y...
Education
ILAC Toronto - Canadá 2012 — 2013
Ingles general e ingles de negocios nivel avanzado, Ingles
Universidad de San Buenaventura 2005 — 2011
Psicóloga, Psicología Organizacional
, Consultorio psicológico “Mónica Schnnitter” 2010 — 2010
Pruebas Proyectivas
Angela Lubben's APAC Customer Services Experience 1994 - 1998
Job Executive Search Consultant / Recruiter
Industry Staffing and Recruiting
Experience
Russell Reynolds Associates 2012 - Present
Russell Reynolds Associates 2002 - 2012
J. Robert Scott/Fidelity Investments 2001 - 2002
Heidrick & Struggles 2000 - 2001
APAC Customer Services 1994 - 1998
Skills
Recruitment/Retention, Executive Search, E-commerce, Technical Recruiting, Sourcing, Human Resources, Digital Marketing, Social Media, Marketing, HR Consulting, Screening, Leadership Development, Interviews, Executive Management, CRM, Organizational..., Succession Planning, Employee Relations, Corporate Communications, Leadership, New Business Development, Internet Recruiting, Outsourcing, Search, College Recruiting, Strategy, Management, Talent Management, Talent Acquisition
Education
University of Iowa 1991 — 1996
BA, Communication Studies
Russell Reynolds Associates 2012 - Present
Russell Reynolds Associates 2002 - 2012
J. Robert Scott/Fidelity Investments 2001 - 2002
Heidrick & Struggles 2000 - 2001
APAC Customer Services 1994 - 1998
Skills
Recruitment/Retention, Executive Search, E-commerce, Technical Recruiting, Sourcing, Human Resources, Digital Marketing, Social Media, Marketing, HR Consulting, Screening, Leadership Development, Interviews, Executive Management, CRM, Organizational..., Succession Planning, Employee Relations, Corporate Communications, Leadership, New Business Development, Internet Recruiting, Outsourcing, Search, College Recruiting, Strategy, Management, Talent Management, Talent Acquisition
Education
University of Iowa 1991 — 1996
BA, Communication Studies
Hector Peralta Hector Peralta's APAC Customer Services Experience April 2009 - April 2011
Job Call Center Professional
Industry Information Services
Experience
Alorica May 2012 - November 2014
Stream Global Services June 2011 - May 2012
APAC Customer Services April 2009 - April 2011
Rococo Investments Incorporated April 2007 - April 2009
Stream Global Services March 2005 - April 2007
Supra Telecom February 2003 - March 2005
Opalo S.A. February 2001 - August 2002
Skills
Six Sigma, Customer Service, Customer Satisfaction, Operations Management, BPO, Training, Microsoft Excel, Project Management, Management, Customer Experience..., Outsourcing, Workforce Management, Call Centers, Vendor Management, IEX Total View, Quality Management, Quality Assurance, Contact Centers, Customer Experience, Team Management, Service Delivery, Offshoring, Call Center Development, Coaching, Employee Training, Soft Skills, Centro de llamadas, Administración de la..., Subcontratación, Servicio de atención al..., Experiencia del cliente
Education
Universidad APEC 2001 — 2002
Graphic Design, Design and Applied Arts
Alorica May 2012 - November 2014
Stream Global Services June 2011 - May 2012
APAC Customer Services April 2009 - April 2011
Rococo Investments Incorporated April 2007 - April 2009
Stream Global Services March 2005 - April 2007
Supra Telecom February 2003 - March 2005
Opalo S.A. February 2001 - August 2002
Skills
Six Sigma, Customer Service, Customer Satisfaction, Operations Management, BPO, Training, Microsoft Excel, Project Management, Management, Customer Experience..., Outsourcing, Workforce Management, Call Centers, Vendor Management, IEX Total View, Quality Management, Quality Assurance, Contact Centers, Customer Experience, Team Management, Service Delivery, Offshoring, Call Center Development, Coaching, Employee Training, Soft Skills, Centro de llamadas, Administración de la..., Subcontratación, Servicio de atención al..., Experiencia del cliente
Education
Universidad APEC 2001 — 2002
Graphic Design, Design and Applied Arts
Heather Abraham Heather Abraham's APAC Customer Services Experience April 2013 - Present
Job Work for Apac Cust. Service
Industry Consumer Services
Experience
APAC Customer Services April 2013 - Present
APAC Customer Services April 2013 - Present
Jack in the Box September 2012 - March 2013
Dr. Thili kulatilake December 2012 - January 2013
Eegees May 2011 - January 2013
TCIM June 2010 - April 2011
Sonic Drive In January 2005 - March 2007
Skills
Customer Service, Time Management, Microsoft Office, Food, Strategic Planning, Microsoft Word, Negotiation
Education
Tucson College 2006 — 2006
Medical Assistant Program
Rincon High School 1995 — 2000
APAC Customer Services April 2013 - Present
APAC Customer Services April 2013 - Present
Jack in the Box September 2012 - March 2013
Dr. Thili kulatilake December 2012 - January 2013
Eegees May 2011 - January 2013
TCIM June 2010 - April 2011
Sonic Drive In January 2005 - March 2007
Skills
Customer Service, Time Management, Microsoft Office, Food, Strategic Planning, Microsoft Word, Negotiation
Education
Tucson College 2006 — 2006
Medical Assistant Program
Rincon High School 1995 — 2000
Heather Brown Heather Brown's APAC Customer Services Experience 1999 - 2000
Job Project Manager at Transamerica
Industry Insurance
Experience
Transamerica August 2014 - Present
Communications Engineering Company June 2005 - August 2014
Bahakel April 2003 - June 2005
Cumulus Media February 2000 - March 2003
APAC Customer Services 1999 - 2000
Skills
Business Development, Leadership, Solution Selling, Management, Sales, Networking, Project Management, Account Management, Change Management, Professional Services, Process Improvement, Marketing, Sales Presentations, Customer Service, Unified Communications, Direct Sales, Strategic Planning, Sales Process, Telecommunications, Team Building, Cloud Computing, Consulting, Strategic Partnerships, Selling, Integration, Disaster Recovery, Partner Management, Lead Generation, Data Center, Sales Management, IT Solutions, Training, Relationship Management, Business Process..., Vendor Relationships, CRM, Direct Marketing, Enterprise Software, Virtualization, Security, Managed Services, Consultative Selling, Business Analytics, SaaS, Management Consulting, Channel Partners, Software Industry, Vendor Management
Education
University of Iowa 1993 — 1997
BA, Communication Studies
Leadership Dubuque
Transamerica August 2014 - Present
Communications Engineering Company June 2005 - August 2014
Bahakel April 2003 - June 2005
Cumulus Media February 2000 - March 2003
APAC Customer Services 1999 - 2000
Skills
Business Development, Leadership, Solution Selling, Management, Sales, Networking, Project Management, Account Management, Change Management, Professional Services, Process Improvement, Marketing, Sales Presentations, Customer Service, Unified Communications, Direct Sales, Strategic Planning, Sales Process, Telecommunications, Team Building, Cloud Computing, Consulting, Strategic Partnerships, Selling, Integration, Disaster Recovery, Partner Management, Lead Generation, Data Center, Sales Management, IT Solutions, Training, Relationship Management, Business Process..., Vendor Relationships, CRM, Direct Marketing, Enterprise Software, Virtualization, Security, Managed Services, Consultative Selling, Business Analytics, SaaS, Management Consulting, Channel Partners, Software Industry, Vendor Management
Education
University of Iowa 1993 — 1997
BA, Communication Studies
Leadership Dubuque
Gary Aaront's APAC Customer Services Experience November 2009 - October 2012
Job Director, Client Solutions at EGS Corporation
Industry Outsourcing/Offshoring
Experience
EGS Corporation October 2012 - Present
APAC Customer Services November 2009 - October 2012
First American Information Solutions April 2009 - November 2009
LandAmerica Financial Group February 2005 - December 2008
LandAmerica Lender Services April 2002 - February 2005
First American December 1998 - April 2002
First American June 1995 - December 1998
First American Financial Corporation 1993 - 1997
First American Financial Corporation 1993 - 1997
First American July 1993 - June 1995
Skills
BPO, Vendor Management, Process Improvement, Operations Management, Outsourcing, Call Center, Strategic Planning, Team Building, Project Management, Change Management, Performance Management, Six Sigma, Program Management, Customer Service, Contract Negotiation, Start-ups, Cross-functional Team..., Business Strategy, Sales, Account Management, Leadership, Management, Training, Strategy, Business Analysis, Risk Management, Product Development, Business Process..., Negotiation, Offshoring, Employee Relations, Team Leadership, Team Management, Budgets, Call Centers, Coaching, Analysis, CRM, Leadership Development, Customer Satisfaction, Executive Management, Customer Experience, Finance, Recruiting, Business Development, Marketing, Workforce Management, PMO, Financial Services, Management Consulting
Education
University of Indianapolis 1993 — 1993
Certificate
EGS Corporation October 2012 - Present
APAC Customer Services November 2009 - October 2012
First American Information Solutions April 2009 - November 2009
LandAmerica Financial Group February 2005 - December 2008
LandAmerica Lender Services April 2002 - February 2005
First American December 1998 - April 2002
First American June 1995 - December 1998
First American Financial Corporation 1993 - 1997
First American Financial Corporation 1993 - 1997
First American July 1993 - June 1995
Skills
BPO, Vendor Management, Process Improvement, Operations Management, Outsourcing, Call Center, Strategic Planning, Team Building, Project Management, Change Management, Performance Management, Six Sigma, Program Management, Customer Service, Contract Negotiation, Start-ups, Cross-functional Team..., Business Strategy, Sales, Account Management, Leadership, Management, Training, Strategy, Business Analysis, Risk Management, Product Development, Business Process..., Negotiation, Offshoring, Employee Relations, Team Leadership, Team Management, Budgets, Call Centers, Coaching, Analysis, CRM, Leadership Development, Customer Satisfaction, Executive Management, Customer Experience, Finance, Recruiting, Business Development, Marketing, Workforce Management, PMO, Financial Services, Management Consulting
Education
University of Indianapolis 1993 — 1993
Certificate
Patricia Trembley's APAC Customer Services Experience August 2011 - September 2013
Job Office Administrator at Berkshire Hathaway HomeServices Results Realty
Industry Outsourcing/Offshoring
Experience
Prudential Results Realty August 2013 - Present
Office Administrator at Berkshire Hathaway HomeServices Resaults Realty August 2013 - Present
APAC Customer Services August 2011 - September 2013
Skills
Call Centers, Workforce Management, BPO, Operations Management, Customer Experience, Process Improvement, Performance Management, Training, Customer Service, Call Center Development, Inbound Marketing, Contact Centers, Outsourcing, Vendor Management, Coaching, Leadership, Team Building, Management, Team Leadership
Education
University of Central Florida 1976 — 1978
Bachelor of Science (BS), Education
Cocoa Beach High School 1971 — 1974
High school diploma, Getting out as soon as possible.
Prudential Results Realty August 2013 - Present
Office Administrator at Berkshire Hathaway HomeServices Resaults Realty August 2013 - Present
APAC Customer Services August 2011 - September 2013
Skills
Call Centers, Workforce Management, BPO, Operations Management, Customer Experience, Process Improvement, Performance Management, Training, Customer Service, Call Center Development, Inbound Marketing, Contact Centers, Outsourcing, Vendor Management, Coaching, Leadership, Team Building, Management, Team Leadership
Education
University of Central Florida 1976 — 1978
Bachelor of Science (BS), Education
Cocoa Beach High School 1971 — 1974
High school diploma, Getting out as soon as possible.
Grant Marquardt Grant Marquardt's APAC Customer Services Experience May 2011 - August 2013
Job Microsoft Licensing Executive at SHI International Corp.
Industry Computer Software
Experience
SHI International Corp. September 2013 - Present
APAC Customer Services May 2011 - August 2013
SEI LLC January 2011 - April 2011
University of North Dakota Athletic Department September 2008 - May 2010
Dakota Venture Group April 2007 - August 2009
Students In Free Enterprise October 2006 - May 2009
Skills
Entrepreneurship, Enterprise Software, CRM, Leadership, Management
Education
The University of North Dakota 2004 — 2009
B.A., Entrepreneurship
SHI International Corp. September 2013 - Present
APAC Customer Services May 2011 - August 2013
SEI LLC January 2011 - April 2011
University of North Dakota Athletic Department September 2008 - May 2010
Dakota Venture Group April 2007 - August 2009
Students In Free Enterprise October 2006 - May 2009
Skills
Entrepreneurship, Enterprise Software, CRM, Leadership, Management
Education
The University of North Dakota 2004 — 2009
B.A., Entrepreneurship
Mike Hoff Mike Hoff's APAC Customer Services Experience 1991 - October 1995
Job Vice President Operations
Industry Hospital & Health Care
Experience
Integra ServiceConnect® September 2015 - Present
Contact Center Consulting August 2013 - September 2015
Apria Healthcare March 2014 - May 2015
BVS Performance Systems October 2012 - October 2013
TRG - The Resource Group February 2010 - September 2012
PRC June 2005 - November 2009
PRC, LLC October 1995 - June 2005
APAC Customer Services 1991 - October 1995
Reese Teleservices 1990 - 1991
Skills
Call Centers, Call Center, Training, BPO, Process Improvement, Sales Management, Leadership, Management, Executive Management, Training Delivery, Business Development, Salesforce.com, Sales, Insurance, Quality Management, Cross-functional Team..., Account Management, Team Management, Customer Experience, Outsourcing, Team Building, Financial Services, Customer Acquisition, Contact Centers, E-Learning, Operations Management, Workforce Management, Vendor Management, Customer Satisfaction, Change Management, Sales Process, Relationship Management, Quality Assurance, Customer Retention, Business Process..., CRM, Team Leadership, Selling, Lead Generation, P&L Management, Sales Operations, Telemarketing, Call Center Development, Performance Management, Strategic Partnerships, SaaS, Operational Excellence, Customer Insight, Consultative Sales..., New Business Development
Education
University of Iowa - Henry B. Tippie College of Business 1999 — 2001
MBA, Business
University of Iowa 1993 — 1997
B.A. Arts, Economics
University of Arizona 1987 — 1989
Fulton High 1983 — 1987
Integra ServiceConnect® September 2015 - Present
Contact Center Consulting August 2013 - September 2015
Apria Healthcare March 2014 - May 2015
BVS Performance Systems October 2012 - October 2013
TRG - The Resource Group February 2010 - September 2012
PRC June 2005 - November 2009
PRC, LLC October 1995 - June 2005
APAC Customer Services 1991 - October 1995
Reese Teleservices 1990 - 1991
Skills
Call Centers, Call Center, Training, BPO, Process Improvement, Sales Management, Leadership, Management, Executive Management, Training Delivery, Business Development, Salesforce.com, Sales, Insurance, Quality Management, Cross-functional Team..., Account Management, Team Management, Customer Experience, Outsourcing, Team Building, Financial Services, Customer Acquisition, Contact Centers, E-Learning, Operations Management, Workforce Management, Vendor Management, Customer Satisfaction, Change Management, Sales Process, Relationship Management, Quality Assurance, Customer Retention, Business Process..., CRM, Team Leadership, Selling, Lead Generation, P&L Management, Sales Operations, Telemarketing, Call Center Development, Performance Management, Strategic Partnerships, SaaS, Operational Excellence, Customer Insight, Consultative Sales..., New Business Development
Education
University of Iowa - Henry B. Tippie College of Business 1999 — 2001
MBA, Business
University of Iowa 1993 — 1997
B.A. Arts, Economics
University of Arizona 1987 — 1989
Fulton High 1983 — 1987
Federico J. Rodrigo's APAC Customer Services Experience May 2011 - January 2012
Job IT Service Manager at Abengoa
Industry Information Technology and Services
Experience
Abengoa January 2012 - Present
APAC Customer Services May 2011 - January 2012
Abengoa June 2005 - May 2011
Abengoa June 2005 - May 2008
The British Schools of Montevideo July 2004 - June 2005
IBM Uruguay March 2003 - July 2004
BANDES Bank April 1999 - November 2002
Skills
IT Service Management, Team Management, Team Leadership, Team Building, Fluent English, Microsoft Technologies, Network Administration, Network Security, Desktop Support, ITIL, Blackberry, MCSE, Symantec Endpoint..., C, Java, Python, Active Directory, Windows, Microsoft Office, Group Policy, Budgeting, Customer Service, HTML, Inventory Management, WSUS, McAfee ePO, Windows Server, Networking, Microsoft SQL Server, Management, IT Management, Servers, Security, Project Management, Integration, Hardware, Outsourcing, Infrastructure, System Deployment, Leadership, CRM, Information Technology, IT Strategy, Help Desk Support, Technical Support, Databases, System Administration, Software Development, Software Project..., Operating Systems
Education
Universidad Católica del Uruguay 'Dámaso Antonio Larranaga' 2006 — 2011
B.S. in Computer Science
Universidad ORT Uruguay 1999 — 2003
Computer Engineering
University of Michigan 1998 — 1998
Certificate of Proficency in English
Abengoa January 2012 - Present
APAC Customer Services May 2011 - January 2012
Abengoa June 2005 - May 2011
Abengoa June 2005 - May 2008
The British Schools of Montevideo July 2004 - June 2005
IBM Uruguay March 2003 - July 2004
BANDES Bank April 1999 - November 2002
Skills
IT Service Management, Team Management, Team Leadership, Team Building, Fluent English, Microsoft Technologies, Network Administration, Network Security, Desktop Support, ITIL, Blackberry, MCSE, Symantec Endpoint..., C, Java, Python, Active Directory, Windows, Microsoft Office, Group Policy, Budgeting, Customer Service, HTML, Inventory Management, WSUS, McAfee ePO, Windows Server, Networking, Microsoft SQL Server, Management, IT Management, Servers, Security, Project Management, Integration, Hardware, Outsourcing, Infrastructure, System Deployment, Leadership, CRM, Information Technology, IT Strategy, Help Desk Support, Technical Support, Databases, System Administration, Software Development, Software Project..., Operating Systems
Education
Universidad Católica del Uruguay 'Dámaso Antonio Larranaga' 2006 — 2011
B.S. in Computer Science
Universidad ORT Uruguay 1999 — 2003
Computer Engineering
University of Michigan 1998 — 1998
Certificate of Proficency in English
Tracy U. Friend, CPA, MBA's APAC Customer Services Experience 2003 - 2005
Job Chief Financial Officer at TCS Group LLC
Industry Financial Services
Experience
TCS Group LLC September 2015 - Present
TCS Group, LLC June 2014 - September 2015
Congregation B'nai Jehoshua Beth Elohim 1993 - 2015
Matthew Pritzker Company March 2011 - June 2014
The Nielsen Company 2009 - 2011
The Nielsen Company 2008 - 2009
The Nielsen Company 2007 - 2008
The Nielsen Company 2005 - 2007
APAC Customer Services 2003 - 2005
Allstate Insurance 1991 - 2003
Skills
Six Sigma, Operations Management, Business Process..., Problem Solving, Strategic Planning, Analytics, Executive Management, Offshoring, Change Management, Program Management, P&L Management, BPO, Non-profit Board..., Leadership, Management, Training, Start-ups, Strategy, Outsourcing, Business Analysis, Business Intelligence, CRM, Leadership Development, SAP, Human Resources, Financial Reporting, Management Consulting, Coaching
Education
University of Illinois at Chicago
MBA, Marketing & Finance
University of Illinois at Urbana-Champaign
BA, Finance Major, Math Minor
TCS Group LLC September 2015 - Present
TCS Group, LLC June 2014 - September 2015
Congregation B'nai Jehoshua Beth Elohim 1993 - 2015
Matthew Pritzker Company March 2011 - June 2014
The Nielsen Company 2009 - 2011
The Nielsen Company 2008 - 2009
The Nielsen Company 2007 - 2008
The Nielsen Company 2005 - 2007
APAC Customer Services 2003 - 2005
Allstate Insurance 1991 - 2003
Skills
Six Sigma, Operations Management, Business Process..., Problem Solving, Strategic Planning, Analytics, Executive Management, Offshoring, Change Management, Program Management, P&L Management, BPO, Non-profit Board..., Leadership, Management, Training, Start-ups, Strategy, Outsourcing, Business Analysis, Business Intelligence, CRM, Leadership Development, SAP, Human Resources, Financial Reporting, Management Consulting, Coaching
Education
University of Illinois at Chicago
MBA, Marketing & Finance
University of Illinois at Urbana-Champaign
BA, Finance Major, Math Minor
Martin Fabbri's APAC Customer Services Experience August 2004 - November 2005
Job Applications Analyst at Symantec
Industry Computer Software
Experience
Symantec November 2005 - Present
APAC Customer Services August 2004 - November 2005
Education
Willamette University MBA
MBA
Universidad Católica Boliviana 1991 — 2008
University of Iowa 2004 — 2006
MS, Computer Science
Universidad Católica Boliviana 1991 — 1996
BS, Computer Science
Symantec November 2005 - Present
APAC Customer Services August 2004 - November 2005
Education
Willamette University MBA
MBA
Universidad Católica Boliviana 1991 — 2008
University of Iowa 2004 — 2006
MS, Computer Science
Universidad Católica Boliviana 1991 — 1996
BS, Computer Science
Marc Tanenberg's APAC Customer Services Experience 2001 - 2005
Job Experienced CFO and Management Consultant
Industry Outsourcing/Offshoring
Experience
APAC Customer Services 2001 - 2005
International Jensen Inc. 1993 - 2001
Education
University of Michigan - Stephen M. Ross School of Business 1973 — 1975
APAC Customer Services 2001 - 2005
International Jensen Inc. 1993 - 2001
Education
University of Michigan - Stephen M. Ross School of Business 1973 — 1975
Bryan Varrato's APAC Customer Services Experience March 2000 - October 2001
Job Senior Financial/Revenue Analyst at Aon Hewitt
Industry Insurance
Experience
Aon Hewitt April 2014 - Present
Aon Hewitt July 2012 - Present
VeriClaim, Inc. November 2001 - May 2012
APAC Customer Services March 2000 - October 2001
Skills
Insurance, Claim, Liability, Claims Management, Customer Service, Software Documentation, Analysis, Account Reconciliation, Accounting, Invoicing, CRM, Finance, Portfolio Management, Property & Casualty..., Commercial Insurance, Risk Management, Casualty
Education
University of Iowa 1995 — 1999
Bachelor of Science (B.S.), Finance
Aon Hewitt April 2014 - Present
Aon Hewitt July 2012 - Present
VeriClaim, Inc. November 2001 - May 2012
APAC Customer Services March 2000 - October 2001
Skills
Insurance, Claim, Liability, Claims Management, Customer Service, Software Documentation, Analysis, Account Reconciliation, Accounting, Invoicing, CRM, Finance, Portfolio Management, Property & Casualty..., Commercial Insurance, Risk Management, Casualty
Education
University of Iowa 1995 — 1999
Bachelor of Science (B.S.), Finance
Connie Tanner, PMP, SPHR's APAC Customer Services Experience July 1998 - November 2003
Job Transition Project Mgr at Sutherland Global Services
Industry Telecommunications
Experience
Sutherland Global Services December 2014 - Present
ACCENT Marketing February 2014 - October 2014
The Results Companies September 2013 - January 2014
ACCENT Marketing June 2006 - August 2013
ACCENT Marketing September 2005 - June 2006
McIntosh & Associates May 2004 - September 2005
APAC Customer Services July 1998 - November 2003
First Data Corporation 1988 - 1995
Skills
Call Center, Contact Center, Customer Relations, Telecommunications, Customer Service, Employee Relations, Process Improvement, Contact Centers, Call Centers, Outsourcing, Quality Assurance, Leadership, Coaching, BPO, Leadership Development, Management, Customer Experience, Performance Management, Project Management, Operations Management, CRM, Sales, Vendor Management, Customer Satisfaction, Team Building, Team Leadership, Recruiting, Cross-functional Team..., Workforce Management, Human Resources, SDLC, Employee Training, Customer Retention, Training, Program Management, B2B, Account Management, Business Process..., Consulting, Strategy, Change Management, Call Center Development, Telemarketing, Inbound Marketing, Budgets, Team Management, Multi-channel Marketing
Education
University of Illinois at Champaign-Urbana 1969 — 1973
BS, Communications
University of Illinois at Urbana-Champaign
Sutherland Global Services December 2014 - Present
ACCENT Marketing February 2014 - October 2014
The Results Companies September 2013 - January 2014
ACCENT Marketing June 2006 - August 2013
ACCENT Marketing September 2005 - June 2006
McIntosh & Associates May 2004 - September 2005
APAC Customer Services July 1998 - November 2003
First Data Corporation 1988 - 1995
Skills
Call Center, Contact Center, Customer Relations, Telecommunications, Customer Service, Employee Relations, Process Improvement, Contact Centers, Call Centers, Outsourcing, Quality Assurance, Leadership, Coaching, BPO, Leadership Development, Management, Customer Experience, Performance Management, Project Management, Operations Management, CRM, Sales, Vendor Management, Customer Satisfaction, Team Building, Team Leadership, Recruiting, Cross-functional Team..., Workforce Management, Human Resources, SDLC, Employee Training, Customer Retention, Training, Program Management, B2B, Account Management, Business Process..., Consulting, Strategy, Change Management, Call Center Development, Telemarketing, Inbound Marketing, Budgets, Team Management, Multi-channel Marketing
Education
University of Illinois at Champaign-Urbana 1969 — 1973
BS, Communications
University of Illinois at Urbana-Champaign
Maya Devakiamma's APAC Customer Services Experience March 2001 - September 2005
Job Principal Architect at Nielsen
Industry Information Technology and Services
Experience
Nielsen September 2012 - Present
US Foodservice October 2005 - August 2012
APAC Customer Services March 2001 - September 2005
Genuity/The network Connection October 2000 - March 2001
Case Consult January 1997 - February 2000
Skills
Data Warehousing, ETL, OBIEE, Business Intelligence, Java, J2EE, Enterprise Architecture, Oracle, Java Enterprise Edition, Requirements Analysis, SDLC, Data Modeling, Solution Architecture, PL/SQL, Software Development, Database Design, SOA, Data Integration, DB2, Master Data Management, Databases
Education
University of Kerala 1991 — 1997
Masters, Computer Science
Cloudera University 2014 — 2014
Big Data - Hadoop Training
IBM - Global Knowledge Center 2014 — 2014
Netezza Architecture & Advanced Concepts
Nielsen September 2012 - Present
US Foodservice October 2005 - August 2012
APAC Customer Services March 2001 - September 2005
Genuity/The network Connection October 2000 - March 2001
Case Consult January 1997 - February 2000
Skills
Data Warehousing, ETL, OBIEE, Business Intelligence, Java, J2EE, Enterprise Architecture, Oracle, Java Enterprise Edition, Requirements Analysis, SDLC, Data Modeling, Solution Architecture, PL/SQL, Software Development, Database Design, SOA, Data Integration, DB2, Master Data Management, Databases
Education
University of Kerala 1991 — 1997
Masters, Computer Science
Cloudera University 2014 — 2014
Big Data - Hadoop Training
IBM - Global Knowledge Center 2014 — 2014
Netezza Architecture & Advanced Concepts
Kim Carson, SPHR's APAC Customer Services Experience December 2013 - December 2014
Job Human Resources Manager at Cobham Aerospace Communication
Industry Aviation & Aerospace
Experience
Cobham Aerospace Communications January 2015 - Present
APAC Customer Services December 2013 - December 2014
Jacobs Engineering February 2010 - December 2013
Sargent Controls & Aerospace March 2005 - January 2010
Krebs International - currently FLS Krebs July 2003 - March 2005
Clean Air Research, Inc October 1995 - July 2003
Skills
HRIS, Benefits Administration, Employee Relations, Succession Planning, Talent Management, Affirmative Action, Applicant Tracking..., Employee Benefits, Human Resources, Management, Onboarding, Personnel Management, Process Improvement, Recruiting, Talent Acquisition, Temporary Placement, Training
Education
University of Miami - School of Business 1991 — 1993
Business, Human Resources
University of Miami 1989 — 1993
Bachelors of Business Administration, Human Resources
Cobham Aerospace Communications January 2015 - Present
APAC Customer Services December 2013 - December 2014
Jacobs Engineering February 2010 - December 2013
Sargent Controls & Aerospace March 2005 - January 2010
Krebs International - currently FLS Krebs July 2003 - March 2005
Clean Air Research, Inc October 1995 - July 2003
Skills
HRIS, Benefits Administration, Employee Relations, Succession Planning, Talent Management, Affirmative Action, Applicant Tracking..., Employee Benefits, Human Resources, Management, Onboarding, Personnel Management, Process Improvement, Recruiting, Talent Acquisition, Temporary Placement, Training
Education
University of Miami - School of Business 1991 — 1993
Business, Human Resources
University of Miami 1989 — 1993
Bachelors of Business Administration, Human Resources
Shannon Langenberg, PHR's APAC Customer Services Experience 1996 - 1998
Job Director of Human Resources at Jackson County Regional Health Center
Industry Human Resources
Experience
Jackson County Regional Health Center Sr. Human Resources GeneralistAlliant Energy1998 - 2005
APAC Customer Services 1996 - 1998
Education
University of Iowa 1987 — 1991
Jackson County Regional Health Center Sr. Human Resources GeneralistAlliant Energy1998 - 2005
APAC Customer Services 1996 - 1998
Education
University of Iowa 1987 — 1991
Chris Volker's APAC Customer Services Experience June 2008 - October 2011
Job Senior Business Analyst at UnitedHealthcare
Industry Consumer Services
Experience
UnitedHealthcare December 2011 - Present
APAC Customer Services June 2008 - October 2011
APAC Customer Services June 2006 - June 2008
APAC Customer Services June 2002 - June 2006
APAC Customer Services September 1998 - June 2002
Skills
Workforce Management, BPO, Call Centers, Customer Experience, Call Center, Vendor Management, IEX Total View, Strategic Planning, Forecasting, Outsourcing, Contact Centers, Inbound Marketing, Avaya, Customer Retention, Customer Satisfaction, Avaya Technologies, Management, Process Improvement
Education
University of Iowa 1983 — 1987
UnitedHealthcare December 2011 - Present
APAC Customer Services June 2008 - October 2011
APAC Customer Services June 2006 - June 2008
APAC Customer Services June 2002 - June 2006
APAC Customer Services September 1998 - June 2002
Skills
Workforce Management, BPO, Call Centers, Customer Experience, Call Center, Vendor Management, IEX Total View, Strategic Planning, Forecasting, Outsourcing, Contact Centers, Inbound Marketing, Avaya, Customer Retention, Customer Satisfaction, Avaya Technologies, Management, Process Improvement
Education
University of Iowa 1983 — 1987
Cory Mase's APAC Customer Services Experience August 2000 - March 2008
Job Licensing Manager at Preferred Marketing Associates
Industry Insurance
Experience
Preferred Marketing Associates March 2008 - Present
APAC Customer Services August 2000 - March 2008
Sitel 1996 - 2000
Education
University of Iowa 1993 — 1995
Preferred Marketing Associates March 2008 - Present
APAC Customer Services August 2000 - March 2008
Sitel 1996 - 2000
Education
University of Iowa 1993 — 1995
Greg Henn's APAC Customer Services Experience May 2001 - April 2008
Job EVP at TLC Associates
Industry Outsourcing/Offshoring
Experience
TLC Associates June 2008 - Present
APAC Customer Services May 2001 - April 2008
Verizon January 1997 - May 2001
AT&T October 1990 - January 1997
Convergys (formerly Cincinnati Bell Information Systems) June 1987 - October 1990
Skills
BPO, Business Continuity, Call Center, Workforce Management, Disaster Recovery, Outsourcing, Operations Management, Process Improvement, Customer Experience, Team Leadership, Customer Satisfaction, CRM, Vendor Management, Call Centers, Software Development, Business Development, Training, Customer Retention
Education
University of Cincinnati College of Business 1983 — 1987
Bachelor of Business Administration (BBA)
TLC Associates June 2008 - Present
APAC Customer Services May 2001 - April 2008
Verizon January 1997 - May 2001
AT&T October 1990 - January 1997
Convergys (formerly Cincinnati Bell Information Systems) June 1987 - October 1990
Skills
BPO, Business Continuity, Call Center, Workforce Management, Disaster Recovery, Outsourcing, Operations Management, Process Improvement, Customer Experience, Team Leadership, Customer Satisfaction, CRM, Vendor Management, Call Centers, Software Development, Business Development, Training, Customer Retention
Education
University of Cincinnati College of Business 1983 — 1987
Bachelor of Business Administration (BBA)
Felicia Valenzuela's APAC Customer Services Experience 2001 - 2004
Job Executive Assistant at Citi
Industry Financial Services
James Aros's APAC Customer Services Experience 2001 - 2006
Job Senior Mngr of Training & Quality, CCS, USA
Industry Outsourcing/Offshoring
Experience
Afni 2006 - Present
Afni May 2006 - December 2008
APAC Customer Services 2001 - 2006
First Data Corporation 1990 - 2000
Skills
Call Center, Workforce Management, Customer Experience, Contact Centers, Business Process..., Training, Training Delivery, Call Centers, Employee Engagement, ACD, Performance Management, Operations Management, Outsourcing, Change Management, Employee Training, Process Improvement, BPO, Vendor Management, Telemarketing, Process Management, Inbound Marketing, Team Management, Call Center Development, Analysis, Team Leadership, IEX, Performance Improvement, Team Building, Leadership, Customer Satisfaction, Recruiting, Quality Assurance, CRM, Coaching, Management, Telecommunications, Customer Retention, Cross-functional Team..., Software Documentation, IVR, Avaya, Performance Consulting, Six Sigma
Education
University of Bridgeport 1975 — 1982
Afni 2006 - Present
Afni May 2006 - December 2008
APAC Customer Services 2001 - 2006
First Data Corporation 1990 - 2000
Skills
Call Center, Workforce Management, Customer Experience, Contact Centers, Business Process..., Training, Training Delivery, Call Centers, Employee Engagement, ACD, Performance Management, Operations Management, Outsourcing, Change Management, Employee Training, Process Improvement, BPO, Vendor Management, Telemarketing, Process Management, Inbound Marketing, Team Management, Call Center Development, Analysis, Team Leadership, IEX, Performance Improvement, Team Building, Leadership, Customer Satisfaction, Recruiting, Quality Assurance, CRM, Coaching, Management, Telecommunications, Customer Retention, Cross-functional Team..., Software Documentation, IVR, Avaya, Performance Consulting, Six Sigma
Education
University of Bridgeport 1975 — 1982
Venkateswarlu Sama's APAC Customer Services Experience January 1998 - May 2005
Job Technology Specialist/Program Manager at Caterpillar Inc.
Industry Machinery
Experience
Caterpillar Inc. September 2015 - Present
Caterpillar Inc. April 2012 - Present
AEGON October 2010 - April 2012
AEGON January 2008 - October 2010
AEGON August 2007 - December 2007
AEGON January 2007 - August 2007
AEGON June 2005 - December 2006
APAC Customer Services January 1998 - May 2005
APAC Customer Services October 1996 - December 1997
Skills
DB2, SDLC, Data Warehousing, Visio, Requirements Analysis, Project Management, Vendor Management, J2EE Web Services, J2EE Application..., Oracle Certified DBA, Mobile Applications, Team Leadership, Business Process, Databases, Process Improvement, Unix, SQL, Analysis, SOA, Management, Project Planning, Leadership
Education
University of Iowa 2005 — 2008
MBA, Finance
University of Mysore 1987 — 1991
BS, Computer Science and Technology
Caterpillar Inc. September 2015 - Present
Caterpillar Inc. April 2012 - Present
AEGON October 2010 - April 2012
AEGON January 2008 - October 2010
AEGON August 2007 - December 2007
AEGON January 2007 - August 2007
AEGON June 2005 - December 2006
APAC Customer Services January 1998 - May 2005
APAC Customer Services October 1996 - December 1997
Skills
DB2, SDLC, Data Warehousing, Visio, Requirements Analysis, Project Management, Vendor Management, J2EE Web Services, J2EE Application..., Oracle Certified DBA, Mobile Applications, Team Leadership, Business Process, Databases, Process Improvement, Unix, SQL, Analysis, SOA, Management, Project Planning, Leadership
Education
University of Iowa 2005 — 2008
MBA, Finance
University of Mysore 1987 — 1991
BS, Computer Science and Technology
Lisa Dunahoo's APAC Customer Services Experience August 1997 - October 1998
Job Compensation and Benefits Analyst at HNI Corporation
Industry Human Resources
Experience
HNI Corporation April 2013 - Present
John Deere February 2012 - April 2013
Trinity Regional Health System October 2008 - February 2012
Sauer-Danfoss April 2004 - August 2010
Wellmark 2000 - 2003
APAC Customer Services August 1997 - October 1998
Skills
HRIS, Compensation, Salary Surveys, PHR, Process Improvement, SAP HR, Deferred Compensation, Benefits Administration, Compensation, Employee Benefits, Onboarding, Employee Engagement, Employee Relations, Human Resources, Leadership, Talent Acquisition
Education
University of Iowa 1989 — 1993
Bachelor of Science, Management
HNI Corporation April 2013 - Present
John Deere February 2012 - April 2013
Trinity Regional Health System October 2008 - February 2012
Sauer-Danfoss April 2004 - August 2010
Wellmark 2000 - 2003
APAC Customer Services August 1997 - October 1998
Skills
HRIS, Compensation, Salary Surveys, PHR, Process Improvement, SAP HR, Deferred Compensation, Benefits Administration, Compensation, Employee Benefits, Onboarding, Employee Engagement, Employee Relations, Human Resources, Leadership, Talent Acquisition
Education
University of Iowa 1989 — 1993
Bachelor of Science, Management
Barbara Boisvert's APAC Customer Services Experience Sr. Implementation ManagerAPAC2005 - Present
Job Senior Implementation Manager at APAC Customer Services
Industry Consumer Services
Experience
APAC Customer Services Sr. Implementation ManagerAPAC2005 - Present
Sears 1990 - 2005
Sears, Roebuck & Co. 1999 - 2004
Skills
Credit Cards, Functional Requirements, Outlook, SharePoint, Troubleshooting
Education
University of Illinois at Chicago
Bachelor, Information & Decision Sciences
APAC Customer Services Sr. Implementation ManagerAPAC2005 - Present
Sears 1990 - 2005
Sears, Roebuck & Co. 1999 - 2004
Skills
Credit Cards, Functional Requirements, Outlook, SharePoint, Troubleshooting
Education
University of Illinois at Chicago
Bachelor, Information & Decision Sciences
Tom Tedford's APAC Customer Services Experience 2004 - 2010
Job Executive Leader – President | Business Operations & Strategic Planning | Mergers & Acquisitions | P&L Management
Industry Consumer Goods
Experience
ACCO Brands 2010 - Present
APAC Customer Services 2004 - 2010
Office Depot, Business Services Division 1996 - 2004
Education
University of Arkansas at Fayetteville
Bachelor of Business Administration (B.B.A.), Management
ACCO Brands 2010 - Present
APAC Customer Services 2004 - 2010
Office Depot, Business Services Division 1996 - 2004
Education
University of Arkansas at Fayetteville
Bachelor of Business Administration (B.B.A.), Management
Paul Flemr's APAC Customer Services Experience 2004 - 2008
Job Executive Director at Group O
Industry Marketing and Advertising
Experience
Group O May 2008 - Present
Group O Marketing Solutions 2008 - Present
APAC Customer Services 2004 - 2008
MCI 1992 - 2003
Skills
Vendor Management, Telecommunications, Call Center, Program Management, Cross-functional Team..., Team Leadership, Call Centers, Process Improvement, Account Management, Management, Outsourcing, Team Building, Leadership, Customer Satisfaction, Solution Development, Strategic Planning
Education
University of Iowa 1986 — 1991
BA, Communications - Broadcasting and Film
Group O May 2008 - Present
Group O Marketing Solutions 2008 - Present
APAC Customer Services 2004 - 2008
MCI 1992 - 2003
Skills
Vendor Management, Telecommunications, Call Center, Program Management, Cross-functional Team..., Team Leadership, Call Centers, Process Improvement, Account Management, Management, Outsourcing, Team Building, Leadership, Customer Satisfaction, Solution Development, Strategic Planning
Education
University of Iowa 1986 — 1991
BA, Communications - Broadcasting and Film
Matthew Nutz's APAC Customer Services Experience September 1998 - August 1999
Job Senior Margin Trading Specialist at Fidelity Investments
Industry Financial Services
Experience
Fidelity Investments September 2011 - Present
Fidelity Investments March 2009 - September 2011
Fidelity Investments July 2008 - March 2009
Fidelity Investments November 2006 - July 2008
Transamerica Retirement Solutions (formerly Diversified Investment Advisors) August 2004 - November 2006
Transamerica Retirement Solutions (formerly Diversified Investment Advisors) May 2002 - August 2004
University of Iowa Hospitals and Clinics August 1999 - May 2002
APAC Customer Services September 1998 - August 1999
Skills
Margin, Options, Day Trading, Risk Management, Market Risk, Financial Markets, Market Structure, Equity Derivatives, Index Options, Complex Option..., Equities, Trading Systems, Regulation T, Regulation SHO, Securities Regulation, Microsoft Office, Windows, 401k, 403 b, 457 Plans, Pensions, Defined Benefit, Defined Contribution, Money Purchase, Profit Sharing, Bond Markets
Education
University of Iowa - Henry B. Tippie College of Business 1997 — 2002
BBA, Finance
Thomas Jefferson High School 1993 — 1997
Fidelity Investments September 2011 - Present
Fidelity Investments March 2009 - September 2011
Fidelity Investments July 2008 - March 2009
Fidelity Investments November 2006 - July 2008
Transamerica Retirement Solutions (formerly Diversified Investment Advisors) August 2004 - November 2006
Transamerica Retirement Solutions (formerly Diversified Investment Advisors) May 2002 - August 2004
University of Iowa Hospitals and Clinics August 1999 - May 2002
APAC Customer Services September 1998 - August 1999
Skills
Margin, Options, Day Trading, Risk Management, Market Risk, Financial Markets, Market Structure, Equity Derivatives, Index Options, Complex Option..., Equities, Trading Systems, Regulation T, Regulation SHO, Securities Regulation, Microsoft Office, Windows, 401k, 403 b, 457 Plans, Pensions, Defined Benefit, Defined Contribution, Money Purchase, Profit Sharing, Bond Markets
Education
University of Iowa - Henry B. Tippie College of Business 1997 — 2002
BBA, Finance
Thomas Jefferson High School 1993 — 1997
Taylor Gaines's APAC Customer Services Experience 2007 - October 2012
Job Assistant Manager
Industry Retail
Experience
lucy activewear April 2013 - Present
APAC Customer Services 2007 - October 2012
Coventry Health Care 2003 - 2007
Afni 1997 - 2003
Skills
Vendor Management, Customer Experience, Operations Management, Process Improvement, Call Center, Outsourcing, Training, Leadership, Workforce Management, Customer Service, Contact Centers, Customer Satisfaction, BPO, Team Leadership, Call Centers, Leadership Development, Executive Management, Customer Retention, Performance Management
Education
University of Arizona 1986 — 1990
BS, Family and Consumer Resources
lucy activewear April 2013 - Present
APAC Customer Services 2007 - October 2012
Coventry Health Care 2003 - 2007
Afni 1997 - 2003
Skills
Vendor Management, Customer Experience, Operations Management, Process Improvement, Call Center, Outsourcing, Training, Leadership, Workforce Management, Customer Service, Contact Centers, Customer Satisfaction, BPO, Team Leadership, Call Centers, Leadership Development, Executive Management, Customer Retention, Performance Management
Education
University of Arizona 1986 — 1990
BS, Family and Consumer Resources
Bert Goins's APAC Customer Services Experience February 2004 - July 2005
Job IT Project Manager at Xerox
Industry Education Management
Experience
Xerox July 2012 - September 2015
ESM July 2005 - July 2012
APAC Customer Services February 2004 - July 2005
Qwest Dex October 1995 - September 2001
First Bank Systems/Rocky Mountain Bankcard July 1991 - February 1995
Citicorp Diners Club February 1979 - June 1991
Ritchie & Associates November 1976 - December 1978
Skills
Operations Management, Project Management, Six Sigma, Strategic Planning, Management, Data Analysis, Vendor Management, Leadership Development
Education
University of Arkansas 1974 — 1976
MBA, Management
University of Arkansas 1970 — 1974
BA, Psychology
Xerox July 2012 - September 2015
ESM July 2005 - July 2012
APAC Customer Services February 2004 - July 2005
Qwest Dex October 1995 - September 2001
First Bank Systems/Rocky Mountain Bankcard July 1991 - February 1995
Citicorp Diners Club February 1979 - June 1991
Ritchie & Associates November 1976 - December 1978
Skills
Operations Management, Project Management, Six Sigma, Strategic Planning, Management, Data Analysis, Vendor Management, Leadership Development
Education
University of Arkansas 1974 — 1976
MBA, Management
University of Arkansas 1970 — 1974
BA, Psychology
Doug Kappeler's APAC Customer Services Experience October 2003 - May 2008
Job Semi Driver
Industry Transportation/Trucking/Railroad
Experience
Norfolk Iron and Metal Co. September 2014 - Present
Prudential Financial February 2012 - June 2014
The Connection November 2009 - February 2012
APAC Customer Services October 2003 - May 2008
APAC Customer Services April 2001 - October 2003
APAC Customer Services January 1999 - April 2000
Education
University of Iowa
B.A., History of Religion
Norfolk Iron and Metal Co. September 2014 - Present
Prudential Financial February 2012 - June 2014
The Connection November 2009 - February 2012
APAC Customer Services October 2003 - May 2008
APAC Customer Services April 2001 - October 2003
APAC Customer Services January 1999 - April 2000
Education
University of Iowa
B.A., History of Religion
Rebecca Dionne's APAC Customer Services Experience Manage the provisioning and billing group for the company$
Job Telecom Manager at APAC Customer Services
Industry Telecommunications
Experience
APAC Customer Services Manage the provisioning and billing group for the company$
Skills
Call Centers, Avaya, Vendor Management, Contact Centers, Workforce Management, Outsourcing, Troubleshooting, Service Delivery, Cisco Technologies, IVR, VoIP, Technical Support, Telecommunications, ACD, Customer Experience, Avaya Technologies, Telephony
Education
University of Iowa 1992 — 1996
Bachelor of Business Administration (BBA), General Business
APAC Customer Services Manage the provisioning and billing group for the company$
Skills
Call Centers, Avaya, Vendor Management, Contact Centers, Workforce Management, Outsourcing, Troubleshooting, Service Delivery, Cisco Technologies, IVR, VoIP, Technical Support, Telecommunications, ACD, Customer Experience, Avaya Technologies, Telephony
Education
University of Iowa 1992 — 1996
Bachelor of Business Administration (BBA), General Business
Christy Alvarado's APAC Customer Services Experience June 2001 - April 2004
Job Grant Writer
Industry Nonprofit Organization Management
Experience
ARISE May 2006 - Present
APAC Customer Services June 2001 - April 2004
Education
The University of Texas-Pan American 2004 — 2006
Bachelors, Sociology, Anthropology, Mexican American Culture
ARISE May 2006 - Present
APAC Customer Services June 2001 - April 2004
Education
The University of Texas-Pan American 2004 — 2006
Bachelors, Sociology, Anthropology, Mexican American Culture
Miriam (Mimi) Railey MBA, CNMT's APAC Customer Services Experience December 2013 - Present
Job Customer Service at APAC Customer Services
Industry Hospital & Health Care
Experience
APAC Customer Services December 2013 - Present
Home-Based business, Network Marketing Professional January 2013 - Present
St. Mary's Hospital October 2009 - October 2011
Advanced Cardiac Specialists February 2007 - February 2009
Maryvale Hospital June 2006 - February 2007
Dr. Javier Arce Cardiologist January 2002 - June 2006
Passtyme Communications January 2001 - December 2004
RGIS September 1998 - March 2004
Sitel Corporation September 2000 - August 2001
America West Vacations September 1999 - September 2000
Skills
Healthcare Information..., Healthcare Management, Healthcare, Hospitals, Patient Safety, Clinical Research, Cpr Certified, Microsoft Office, EMR, Process Improvement, PowerPoint, Radiology, Medical Imaging, Nuclear Medicine, PALS, Medical Terminology, BLS, HIPAA, Data Analysis, Managed Care, PACS, Customer Service, Strategic Planning, Organizational..., Executive Coaching, Department Budgeting, New Business Development, Project Coordination, Business Analysis, Human Resources, Public Speaking, Public Relations, Negotiation, Goal-driven leader, Sales, Risk Management, Gap Analysis, Project Management, Change Management, Six Sigma, Marketing, Networking, Organizational Needs..., Microsoft Excel, Professional...
Education
University of Phoenix 2013 — 2017
DM, Organizational Management and Leadership, Second year
University of Phoenix 2010 — 2012
M.B.A., Business Administration and Management, General
University of Kentucky 1985 — 1989
BHS, Health/Health Care Administration/Management
APAC Customer Services December 2013 - Present
Home-Based business, Network Marketing Professional January 2013 - Present
St. Mary's Hospital October 2009 - October 2011
Advanced Cardiac Specialists February 2007 - February 2009
Maryvale Hospital June 2006 - February 2007
Dr. Javier Arce Cardiologist January 2002 - June 2006
Passtyme Communications January 2001 - December 2004
RGIS September 1998 - March 2004
Sitel Corporation September 2000 - August 2001
America West Vacations September 1999 - September 2000
Skills
Healthcare Information..., Healthcare Management, Healthcare, Hospitals, Patient Safety, Clinical Research, Cpr Certified, Microsoft Office, EMR, Process Improvement, PowerPoint, Radiology, Medical Imaging, Nuclear Medicine, PALS, Medical Terminology, BLS, HIPAA, Data Analysis, Managed Care, PACS, Customer Service, Strategic Planning, Organizational..., Executive Coaching, Department Budgeting, New Business Development, Project Coordination, Business Analysis, Human Resources, Public Speaking, Public Relations, Negotiation, Goal-driven leader, Sales, Risk Management, Gap Analysis, Project Management, Change Management, Six Sigma, Marketing, Networking, Organizational Needs..., Microsoft Excel, Professional...
Education
University of Phoenix 2013 — 2017
DM, Organizational Management and Leadership, Second year
University of Phoenix 2010 — 2012
M.B.A., Business Administration and Management, General
University of Kentucky 1985 — 1989
BHS, Health/Health Care Administration/Management
Iwona Korsak's APAC Customer Services Experience CommunicationsU.S. Department of Veterans AffairsApril 2014 - Present
Job VA Hospital Communications
Industry Public Relations and Communications
Experience
APAC Customer Services CommunicationsU.S. Department of Veterans AffairsApril 2014 - Present
Education
University of Arizona
Bachelor's Degree, Communication, General
APAC Customer Services CommunicationsU.S. Department of Veterans AffairsApril 2014 - Present
Education
University of Arizona
Bachelor's Degree, Communication, General
William Veatch's APAC Customer Services Experience August 2009 - October 2009
Job Senior Coordinator at ShareBuilder by Capital One
Industry Financial Services
Experience
Capital One September 2011 - Present
AEGON October 2009 - May 2011
APAC Customer Services August 2009 - October 2009
RuffaloCODY June 2007 - January 2009
PRC, LLC June 2006 - September 2006
RuffaloCODY June 2004 - August 2005
Skills
Fundraising, Customer Service, Call Center, Editing, Creative Writing, Non-profits, Public Speaking, Event Planning, Social Networking, Research, Social Media, Microsoft Office
Education
University of Iowa 2003 — 2007
Bachelor's, English
North Linn High School 1997 — 2001
High School/Secondary Diplomas and Certificates
Capital One September 2011 - Present
AEGON October 2009 - May 2011
APAC Customer Services August 2009 - October 2009
RuffaloCODY June 2007 - January 2009
PRC, LLC June 2006 - September 2006
RuffaloCODY June 2004 - August 2005
Skills
Fundraising, Customer Service, Call Center, Editing, Creative Writing, Non-profits, Public Speaking, Event Planning, Social Networking, Research, Social Media, Microsoft Office
Education
University of Iowa 2003 — 2007
Bachelor's, English
North Linn High School 1997 — 2001
High School/Secondary Diplomas and Certificates
Dave Kemper's APAC Customer Services Experience 1999 - 2000
Job CFO at Inteconnex
Industry Electrical/Electronic Manufacturing
Experience
Inteconnex 2006 - Present
Fastek 2003 - Present
Fastek International Ltd. 2003 - 2010
Jeinek Construction 2001 - 2003
APAC Customer Services 1999 - 2000
Iowa Glass Depot 1991 - 1999
Handimart Food Stores 1990 - 1991
McGladrey & Pullen (Iowa and California offices) 1983 - 1990
Skills
Strategic Planning, Process Improvement, Team Leadership, Recruiting, Management, Human Resources, Team Building, Budgets, Business Development, Employee Relations, Managerial Finance, Finance
Education
University of Iowa 1978 — 1983
Master of Business Administration (MBA), Accounting and Finance
Inteconnex 2006 - Present
Fastek 2003 - Present
Fastek International Ltd. 2003 - 2010
Jeinek Construction 2001 - 2003
APAC Customer Services 1999 - 2000
Iowa Glass Depot 1991 - 1999
Handimart Food Stores 1990 - 1991
McGladrey & Pullen (Iowa and California offices) 1983 - 1990
Skills
Strategic Planning, Process Improvement, Team Leadership, Recruiting, Management, Human Resources, Team Building, Budgets, Business Development, Employee Relations, Managerial Finance, Finance
Education
University of Iowa 1978 — 1983
Master of Business Administration (MBA), Accounting and Finance
Curt Bauer's APAC Customer Services Experience March 1993 - November 1997
Job Special Orders Call Center Manager at Pep Boys
Industry Consumer Services
Experience
Pep Boys July 2014 - Present
Accolade, Inc. April 2012 - February 2014
Turn5, Inc. AmericanMuscle.Com April 2009 - February 2012
Nutrisystem October 2006 - April 2008
Jelly Belly Candy Company March 2005 - July 2006
Genisoy Food Company January 2003 - March 2005
ALTA Services November 2001 - December 2002
Technology Marketing Corporation January 1998 - October 2001
APAC Customer Services March 1993 - November 1997
Skills
Call Centers, Customer Service, Customer Satisfaction, Process Improvement, Inventory Management, Microsoft Office, Training, Vendor Management, Call Center, Leadership, Retail, Team Leadership, Forecasting, Customer Relations, Problem Solving, Team Management, Account Management, Quality Assurance, Quality Management, Coaching, Call Monitoring
Education
University of Iowa 1990 — 1994
Bachelor of Business Administration (BBA), Business Administration and Management, General
Pep Boys July 2014 - Present
Accolade, Inc. April 2012 - February 2014
Turn5, Inc. AmericanMuscle.Com April 2009 - February 2012
Nutrisystem October 2006 - April 2008
Jelly Belly Candy Company March 2005 - July 2006
Genisoy Food Company January 2003 - March 2005
ALTA Services November 2001 - December 2002
Technology Marketing Corporation January 1998 - October 2001
APAC Customer Services March 1993 - November 1997
Skills
Call Centers, Customer Service, Customer Satisfaction, Process Improvement, Inventory Management, Microsoft Office, Training, Vendor Management, Call Center, Leadership, Retail, Team Leadership, Forecasting, Customer Relations, Problem Solving, Team Management, Account Management, Quality Assurance, Quality Management, Coaching, Call Monitoring
Education
University of Iowa 1990 — 1994
Bachelor of Business Administration (BBA), Business Administration and Management, General
Rebecca Gaffrey- Koenig's APAC Customer Services Experience March 2012 - September 2013
Job Human Resource Specialist at Essentia Health
Industry Financial Services
Experience
Essentia Health September 2013 - Present
APAC Customer Services March 2012 - September 2013
IC System October 2009 - November 2010
Skills
Outlook, Administrative..., System Administration, Office Administration, Microsoft Excel, Customer Service, Time Management, Access, Microsoft Word, Microsoft Office, Employee Relations, PowerPoint, Accounts Receivable, Teamwork, Payroll, Human Resources
Education
University of Mary 2012 — 2013
Masters in Business Administration, Human Resource
The University of North Dakota 2004 — 2008
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
Essentia Health September 2013 - Present
APAC Customer Services March 2012 - September 2013
IC System October 2009 - November 2010
Skills
Outlook, Administrative..., System Administration, Office Administration, Microsoft Excel, Customer Service, Time Management, Access, Microsoft Word, Microsoft Office, Employee Relations, PowerPoint, Accounts Receivable, Teamwork, Payroll, Human Resources
Education
University of Mary 2012 — 2013
Masters in Business Administration, Human Resource
The University of North Dakota 2004 — 2008
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
Lauri Stanek's APAC Customer Services Experience 1998 - 2000
Job Director of Client Services at The Connection
Industry Outsourcing/Offshoring
Experience
The Connection July 2015 - Present
PRC, LLC February 2001 - Present
PRC, LLC / Access Direct 2002 - 2010
APAC Customer Services 1998 - 2000
Skills
BPO, Call Center, Team Building, Strategic Planning, Program Management, Sales Management, Customer Relations, Vendor Management, Customer Experience, Process Improvement, Telecommunications, Outsourcing, Client Services, Customer Service, Contact Centers, CRM, Workforce Management, Leadership, Call Center Development, Operations Management, Training, Call Centers, Account Management, Financial Services, Telemarketing, Customer Retention, Lead Generation, Customer Satisfaction, ACD
Education
University of Iowa
University of Oklahoma
The Connection July 2015 - Present
PRC, LLC February 2001 - Present
PRC, LLC / Access Direct 2002 - 2010
APAC Customer Services 1998 - 2000
Skills
BPO, Call Center, Team Building, Strategic Planning, Program Management, Sales Management, Customer Relations, Vendor Management, Customer Experience, Process Improvement, Telecommunications, Outsourcing, Client Services, Customer Service, Contact Centers, CRM, Workforce Management, Leadership, Call Center Development, Operations Management, Training, Call Centers, Account Management, Financial Services, Telemarketing, Customer Retention, Lead Generation, Customer Satisfaction, ACD
Education
University of Iowa
University of Oklahoma
Tom Chaplin's APAC Customer Services Experience January 1993 - June 1997
Job Experienced Turnaround Executive Business Development
Industry Hospital & Health Care
Experience
RTEC Resources Owner and GMCCG, Inc.January 1996 - April 2010
CCG, Inc. January 1996 - April 2010
APAC Customer Services January 1993 - June 1997
Allergan Pharmaceutical January 1980 - June 1990
Education
University of Iowa - Henry B. Tippie College of Business
RTEC Resources Owner and GMCCG, Inc.January 1996 - April 2010
CCG, Inc. January 1996 - April 2010
APAC Customer Services January 1993 - June 1997
Allergan Pharmaceutical January 1980 - June 1990
Education
University of Iowa - Henry B. Tippie College of Business
Sandi McDonough's APAC Customer Services Experience September 2007 - July 2012
Job Sr. Asset Specialist at Iowa Health System
Industry Outsourcing/Offshoring
Experience
Iowa Health System July 2012 - Present
APAC Customer Services September 2007 - July 2012
Skills
Avaya, Workforce Management, Active Directory, Contact Centers, Windows Server, Troubleshooting, Genesys, ACD, Windows 7, Computer Hardware, IVR, XP, Sla
Education
University of Iowa 1975 — 1976
Iowa Health System July 2012 - Present
APAC Customer Services September 2007 - July 2012
Skills
Avaya, Workforce Management, Active Directory, Contact Centers, Windows Server, Troubleshooting, Genesys, ACD, Windows 7, Computer Hardware, IVR, XP, Sla
Education
University of Iowa 1975 — 1976
Julie Segor's APAC Customer Services Experience March 2010 - April 2011
Job Senior Recruiter at NRI Staffing Resources
Industry Hospital & Health Care
Experience
NRI Staffing Resources December 2013 - Present
Virginia Department of Health May 2011 - November 2013
APAC Customer Services March 2010 - April 2011
Virginia Department of Health: Peninsula Health District August 2009 - March 2010
The George Washington University Hospital June 2007 - March 2009
Macro Solutions September 2006 - June 2007
NRI Staffing Resources January 2000 - August 2006
Skills
Word, Excel,..., Recruiting, Training, Human Resources, Employee Relations, Leadership, Performance Management, Policy, HRIS, Management, Community Outreach, Program Management, Employee Benefits, Personnel Management, Sourcing, Coaching, Public Speaking, Volunteer Management, New Hire Orientations, Customer Service, Healthcare, Social Media, Emergency Management, Networking, Government, Temporary Placement, Event Planning, FMLA, Screening, Conflict Resolution
Education
University of Maryland College Park
BA, Radio, Television, & Film
NRI Staffing Resources December 2013 - Present
Virginia Department of Health May 2011 - November 2013
APAC Customer Services March 2010 - April 2011
Virginia Department of Health: Peninsula Health District August 2009 - March 2010
The George Washington University Hospital June 2007 - March 2009
Macro Solutions September 2006 - June 2007
NRI Staffing Resources January 2000 - August 2006
Skills
Word, Excel,..., Recruiting, Training, Human Resources, Employee Relations, Leadership, Performance Management, Policy, HRIS, Management, Community Outreach, Program Management, Employee Benefits, Personnel Management, Sourcing, Coaching, Public Speaking, Volunteer Management, New Hire Orientations, Customer Service, Healthcare, Social Media, Emergency Management, Networking, Government, Temporary Placement, Event Planning, FMLA, Screening, Conflict Resolution
Education
University of Maryland College Park
BA, Radio, Television, & Film
Abram Shulruff's APAC Customer Services Experience June 2012 - August 2012
Job Real Estate Finance Analyst at Natixis
Industry Accounting
Stacy Finnesgard's APAC Customer Services Experience Financial Representative - InternNorthwestern MutualSeptember 2006 - May 2007
Job Partner Account Manager at APAC Customer Services
Industry Outsourcing/Offshoring
Experience
APAC Customer Services Financial Representative - InternNorthwestern MutualSeptember 2006 - May 2007
Education
The University of North Dakota 2003 — 2007
Business Administration, Marketing
APAC Customer Services Financial Representative - InternNorthwestern MutualSeptember 2006 - May 2007
Education
The University of North Dakota 2003 — 2007
Business Administration, Marketing
Jeremy Glanville's APAC Customer Services Experience December 2001 - August 2008
Job Graphic Designer at Allegra Marketing • Print • Mail
Industry Printing
Experience
Allegra Marketing • Print • Mail April 2010 - Present
Hampton City Schools September 2008 - March 2010
APAC Customer Services December 2001 - August 2008
Skills
Graphic Design, Publishing, Video Editing
Education
Thomas Nelson Community College 2005 — 2012
Associate of Applied Science, Computer Arts
Allegra Marketing • Print • Mail April 2010 - Present
Hampton City Schools September 2008 - March 2010
APAC Customer Services December 2001 - August 2008
Skills
Graphic Design, Publishing, Video Editing
Education
Thomas Nelson Community College 2005 — 2012
Associate of Applied Science, Computer Arts
Constance Berry's APAC Customer Services Experience April 2003 - Present
Job Regional Admin at APAC Customer Services
Industry Outsourcing/Offshoring
Experience
APAC Customer Services April 2003 - Present
First Data Corporation January 1990 - November 2000
Education
University of Arizona
APAC Customer Services April 2003 - Present
First Data Corporation January 1990 - November 2000
Education
University of Arizona
Adesola Garrett's APAC Customer Services Experience June 2011 - August 2011
Job Resident Care Provider at Pine Rest Christian Mental Health Services
Industry Mental Health Care
Experience
The Arc, Oneida-Lewis Chapter NYSARC February 2013 - January 2014
Center for Psychotherapy Research September 2011 - May 2012
APAC Customer Services June 2011 - August 2011
Center for Weight and Eating Disorders October 2009 - August 2010
Center for Treatment and Study of Anxiety September 2008 - May 2009
Skills
Microsoft Office, SPSS, Psychology, Criminology, Research, PowerPoint, Customer Service, Data Analysis, Access, Microsoft Excel
Education
University of Pennsylvania 2008 — 2012
Bachelor of Arts (B.A.)
University College Cork 2011 — 2011
West Bloomfield High School 2004 — 2008
The Arc, Oneida-Lewis Chapter NYSARC February 2013 - January 2014
Center for Psychotherapy Research September 2011 - May 2012
APAC Customer Services June 2011 - August 2011
Center for Weight and Eating Disorders October 2009 - August 2010
Center for Treatment and Study of Anxiety September 2008 - May 2009
Skills
Microsoft Office, SPSS, Psychology, Criminology, Research, PowerPoint, Customer Service, Data Analysis, Access, Microsoft Excel
Education
University of Pennsylvania 2008 — 2012
Bachelor of Arts (B.A.)
University College Cork 2011 — 2011
West Bloomfield High School 2004 — 2008
shan hudson's APAC Customer Services Experience July 2011 - Present
Job Purchasing Manager at Ranger American
Industry
Experience
APAC Customer Services July 2011 - Present
Ranger American February 2002 - Present
Connect One Security March 2009 - July 2009
Skills
Customer Service, Purchase Orders, Purchase Management, Inventory Control, Microsoft Office, Shipping, Accounts Receivable, Supervisory Skills
Education
University of Houston-Downtown 2010 — 2014
Bachelor of Applied Science (B.A.Sc.), Interdisplanary Studies, graduated
APAC Customer Services July 2011 - Present
Ranger American February 2002 - Present
Connect One Security March 2009 - July 2009
Skills
Customer Service, Purchase Orders, Purchase Management, Inventory Control, Microsoft Office, Shipping, Accounts Receivable, Supervisory Skills
Education
University of Houston-Downtown 2010 — 2014
Bachelor of Applied Science (B.A.Sc.), Interdisplanary Studies, graduated
Richard Friel's APAC Customer Services Experience October 2013 - March 2014
Job PDI Technician at North American Warhorse, Inc.
Industry Recreational Facilities and Services
Experience
North American Warhorse, Inc. September 2014 - Present
Parts Advisor July 2014 - August 2014
GOAZ Motorcycles March 2014 - July 2014
APAC Customer Services October 2013 - March 2014
APAC Customer Services March 2013 - October 2013
IBM October 2010 - February 2013
IBM August 2009 - October 2010
Firstsource Solutions USA November 2008 - July 2009
Skills
Customer Service, Quality Assurance, SAP, Microsoft Office, Forklift Operator, Customer Satisfaction, Six Sigma, Lotus Symphony, Team Leadership, Eye for Details, Motorcycle Industry, Maintenance & Repair
Education
Motorcycle Mechanics Institute Phoenix Az 2013 — 2014
Certificates from Honda and BMW, Motorcycle Maintenance and Repair Technology/Technician, 4.0
Buffalo State College
North American Warhorse, Inc. September 2014 - Present
Parts Advisor July 2014 - August 2014
GOAZ Motorcycles March 2014 - July 2014
APAC Customer Services October 2013 - March 2014
APAC Customer Services March 2013 - October 2013
IBM October 2010 - February 2013
IBM August 2009 - October 2010
Firstsource Solutions USA November 2008 - July 2009
Skills
Customer Service, Quality Assurance, SAP, Microsoft Office, Forklift Operator, Customer Satisfaction, Six Sigma, Lotus Symphony, Team Leadership, Eye for Details, Motorcycle Industry, Maintenance & Repair
Education
Motorcycle Mechanics Institute Phoenix Az 2013 — 2014
Certificates from Honda and BMW, Motorcycle Maintenance and Repair Technology/Technician, 4.0
Buffalo State College
Colby Kilburg's APAC Customer Services Experience March 2014 - Present
Job Medicare D/Express Scripts Customer Service Agent at APAC Customer Services
Industry International Affairs
Experience
APAC Customer Services March 2014 - Present
American Income Life Insurance Company November 2013 - January 2014
The University of Iowa September 2010 - May 2013
Skills
Student Affairs, Higher Education, Customer Service, Microsoft Office, International Relations, Data Entry, Organization, Leadership, Management, Sales
Education
University of Iowa 2009 — 2013
Bachelor of International Studies, African Studies
Mkawa University College of Education 2012 — 2012
Swahili
Central Community High School 2005 — 2009
High School Degree
APAC Customer Services March 2014 - Present
American Income Life Insurance Company November 2013 - January 2014
The University of Iowa September 2010 - May 2013
Skills
Student Affairs, Higher Education, Customer Service, Microsoft Office, International Relations, Data Entry, Organization, Leadership, Management, Sales
Education
University of Iowa 2009 — 2013
Bachelor of International Studies, African Studies
Mkawa University College of Education 2012 — 2012
Swahili
Central Community High School 2005 — 2009
High School Degree
lottie robertson's APAC Customer Services Experience 2011 - Present
Job Technical Support
Industry Information Technology and Services
Experience
Apple November 2014 - Present
APAC Customer Services 2011 - Present
Education
Universal Technical Institute-Motorcycle Mechanics Institute Division 2010 — 2013
Harley Davidson, Yamaha, Honda
Apple November 2014 - Present
APAC Customer Services 2011 - Present
Education
Universal Technical Institute-Motorcycle Mechanics Institute Division 2010 — 2013
Harley Davidson, Yamaha, Honda
Brett Giles's APAC Customer Services Experience August 2009 - December 2010
Job Senior Accounting Clerk at FreeportMcMoRan Copper & Gold Inc.
Industry Mining & Metals
Experience
Freeport-McMoRan Copper & Gold Inc. June 2012 - Present
APAC Customer Services August 2009 - December 2010
Performance Associates International, Inc. August 2008 - February 2009
Skills
PowerPoint, Microsoft Excel, Microsoft Office, Customer Service, Microsoft Word, English, Outlook
Education
University of Arizona 2004 — 2008
Bachelor of Arts (B.A.), Spanish Language and Literature
Freeport-McMoRan Copper & Gold Inc. June 2012 - Present
APAC Customer Services August 2009 - December 2010
Performance Associates International, Inc. August 2008 - February 2009
Skills
PowerPoint, Microsoft Excel, Microsoft Office, Customer Service, Microsoft Word, English, Outlook
Education
University of Arizona 2004 — 2008
Bachelor of Arts (B.A.), Spanish Language and Literature
Larry Kruger's APAC Customer Services Experience August 2009 - November 2011
Job Project Manager at Windstream Communications
Industry Education Management
Experience
Windstream Communications September 2013 - Present
ACT November 2011 - August 2013
APAC Customer Services August 2009 - November 2011
Integrated DNA Technologies February 2007 - November 2008
Skills
Organizational..., Technical Documentation, Dedication to..., Technical Support, Troubleshooting, System Administration, Active Directory, Disaster Recovery, Group Policy, Team Leadership, Deductive Reasoning, Project Management
Education
The University of South Dakota 2002 — 2004
Master of Public Administration (MPA), Information Technology
The University of South Dakota 1993 — 1997
Bachelor of Science (BS), Counseling Psychology
Windstream Communications September 2013 - Present
ACT November 2011 - August 2013
APAC Customer Services August 2009 - November 2011
Integrated DNA Technologies February 2007 - November 2008
Skills
Organizational..., Technical Documentation, Dedication to..., Technical Support, Troubleshooting, System Administration, Active Directory, Disaster Recovery, Group Policy, Team Leadership, Deductive Reasoning, Project Management
Education
The University of South Dakota 2002 — 2004
Master of Public Administration (MPA), Information Technology
The University of South Dakota 1993 — 1997
Bachelor of Science (BS), Counseling Psychology
Stacey Hinds's APAC Customer Services Experience 2013 - Present
Job Outsourcing/Offshoring Professional
Industry Outsourcing/Offshoring
Experience
APAC Customer Services 2013 - Present
Cactus Research August 2007 - November 2011
Afni January 2003 - April 2007
Skills
Call Centers, Workforce Management, BPO, Customer Experience, Customer Satisfaction, Contact Centers, Inbound Marketing, Technical Support, Call Center Development, Avaya, Customer Service, Telemarketing
Education
Tucson College 2014 — 2014
Currently working toward Certificate, Medical Billing and Coding Specialist
Bishop Kearney High School 1979 — 1983
Regents Diploma, Academic
APAC Customer Services 2013 - Present
Cactus Research August 2007 - November 2011
Afni January 2003 - April 2007
Skills
Call Centers, Workforce Management, BPO, Customer Experience, Customer Satisfaction, Contact Centers, Inbound Marketing, Technical Support, Call Center Development, Avaya, Customer Service, Telemarketing
Education
Tucson College 2014 — 2014
Currently working toward Certificate, Medical Billing and Coding Specialist
Bishop Kearney High School 1979 — 1983
Regents Diploma, Academic
Ken Currier's APAC Customer Services Experience August 2009 - June 2011
Job
Industry Human Resources
Experience
Any Career July 2011 - Present
APAC Customer Services August 2009 - June 2011
Walmart July 2007 - March 2009
Edinboro University of Pennsylvania October 2004 - December 2004
Skills
Microsoft Office, Blueprint Reading, First Aid, Digital Photography, Always Punctual, Arbitration, Keen Listener, Professional
Education
Tri-State Business Institute 2003 — 2004
A.S.B., Accounting and Business/Management, 3.85
Northwestern Sr. High School 1995 — 1999
Diploma, General Studies/Business
Any Career July 2011 - Present
APAC Customer Services August 2009 - June 2011
Walmart July 2007 - March 2009
Edinboro University of Pennsylvania October 2004 - December 2004
Skills
Microsoft Office, Blueprint Reading, First Aid, Digital Photography, Always Punctual, Arbitration, Keen Listener, Professional
Education
Tri-State Business Institute 2003 — 2004
A.S.B., Accounting and Business/Management, 3.85
Northwestern Sr. High School 1995 — 1999
Diploma, General Studies/Business
Stacey Tarrant's APAC Customer Services Experience July 1994 - July 1999
Job Sales Associate at SkyTalk Plus
Industry Telecommunications
Experience
SkyTalk Plus August 2013 - Present
APAC Customer Services July 1994 - July 1999
APAC Customer Services July 1994 - July 1999
Skills
Account Management, Sales Management, Direct Sales, Retail, Customer Satisfaction, Microsoft Office, Team Leadership, Sales Operations, Marketing, Salesforce.com, Microsoft Excel, Management, Customer Service
Education
University of Central Oklahoma
SkyTalk Plus August 2013 - Present
APAC Customer Services July 1994 - July 1999
APAC Customer Services July 1994 - July 1999
Skills
Account Management, Sales Management, Direct Sales, Retail, Customer Satisfaction, Microsoft Office, Team Leadership, Sales Operations, Marketing, Salesforce.com, Microsoft Excel, Management, Customer Service
Education
University of Central Oklahoma
Chitra Periasamy, MBA, PMP's APAC Customer Services Experience March 1998 - March 2000
Job Seasoned Program/Project Management Professional in Application Development and Infrastructure Services
Industry
Experience
iNautix Technologies India Private Limited / A Group company of Bank of New York Mellon February 2008 - July 2014
Bank of America July 2006 - June 2007
TEKsystems August 2004 - July 2006
Near North Insurance Brokerage April 2001 - July 2004
CSC - Computer Sciences Corporation April 2000 - April 2001
APAC Customer Services March 1998 - March 2000
Education
University of Illinois at Chicago
Master of Business Administration (MBA)
iNautix Technologies India Private Limited / A Group company of Bank of New York Mellon February 2008 - July 2014
Bank of America July 2006 - June 2007
TEKsystems August 2004 - July 2006
Near North Insurance Brokerage April 2001 - July 2004
CSC - Computer Sciences Corporation April 2000 - April 2001
APAC Customer Services March 1998 - March 2000
Education
University of Illinois at Chicago
Master of Business Administration (MBA)
Jacob Ellison's APAC Customer Services Experience June 2012 - December 2012
Job Financial Solutions Advisor at Merrill Edge
Industry Financial Services
Experience
Merrill Edge March 2014 - Present
Bank of America January 2013 - February 2014
APAC Customer Services June 2012 - December 2012
Afni December 2011 - July 2012
Skills
Investment Advisory, Series 7, Series 66, Investment Education, Mortgage Lending, Consumer Lending, Customer Retention, Technical Support, Internet Troubleshooting, Network Troubleshooting, Apple Support, Windows Support
Education
University of Phoenix 2012 — 2015
Bachelor of Science (B.S.), Information Technology
University of Arizona 2006 — 2007
Merrill Edge March 2014 - Present
Bank of America January 2013 - February 2014
APAC Customer Services June 2012 - December 2012
Afni December 2011 - July 2012
Skills
Investment Advisory, Series 7, Series 66, Investment Education, Mortgage Lending, Consumer Lending, Customer Retention, Technical Support, Internet Troubleshooting, Network Troubleshooting, Apple Support, Windows Support
Education
University of Phoenix 2012 — 2015
Bachelor of Science (B.S.), Information Technology
University of Arizona 2006 — 2007
Zach Skinner's APAC Customer Services Experience 2013 - 2014
Job Customer service, Technology, General Labor, and Motorcycle Industry Professional
Industry Automotive
Experience
APAC Customer Services 2013 - 2014
Education
Universal Technical Institute-Motorcycle Mechanics Institute Division 2012 — 2014
2 year Technical Degree, Harley-Davidson, Old School Harley-Davidson, BMW motorrad.
APAC Customer Services 2013 - 2014
Education
Universal Technical Institute-Motorcycle Mechanics Institute Division 2012 — 2014
2 year Technical Degree, Harley-Davidson, Old School Harley-Davidson, BMW motorrad.
Daniel Brockett's APAC Customer Services Experience June 2004 - June 2005
Job Disability Examiner at Sedgwick
Industry Insurance
Experience
Sedgwick September 2014 - Present
The University of Iowa August 2012 - May 2014
Thomas L. Cardella and Associates February 2012 - August 2012
Wal Mart Stores May 2010 - February 2012
KIeffmann Group August 2008 - June 2009
John's Grocery December 2007 - July 2008
Focus Communications May 2007 - July 2007
APAC Customer Services June 2004 - June 2005
US Army October 2003 - February 2004
APAC Customer Services May 2002 - July 2002
Skills
Research, Writing, Middle Eastern history, East Africa, Modern History, Politics, Economics, Analysis, Strategy, International Relations, Middle East Politics, Foreign Policy, Political Systems, Islamic Studies, Cultural History, Social History, Economic History, Political History, World History, Global History, American History, Political Islam, Education, Ethics, Leadership, Communication, FMLA, Customer Service, Sales
Education
University of Iowa 2012 — 2014
Master's degree, History, 3.6
University of Iowa 2007 — 2010
Bachelor of Arts (B.A.), History, 3.42
University of Iowa 2007 — 2010
Bachelor of Arts (B.A.), International/Global Studies, 3.42
Clinton Community College 2004 — 2007
Associate of Arts (A.A.), Liberal Arts, 3.92
Sedgwick September 2014 - Present
The University of Iowa August 2012 - May 2014
Thomas L. Cardella and Associates February 2012 - August 2012
Wal Mart Stores May 2010 - February 2012
KIeffmann Group August 2008 - June 2009
John's Grocery December 2007 - July 2008
Focus Communications May 2007 - July 2007
APAC Customer Services June 2004 - June 2005
US Army October 2003 - February 2004
APAC Customer Services May 2002 - July 2002
Skills
Research, Writing, Middle Eastern history, East Africa, Modern History, Politics, Economics, Analysis, Strategy, International Relations, Middle East Politics, Foreign Policy, Political Systems, Islamic Studies, Cultural History, Social History, Economic History, Political History, World History, Global History, American History, Political Islam, Education, Ethics, Leadership, Communication, FMLA, Customer Service, Sales
Education
University of Iowa 2012 — 2014
Master's degree, History, 3.6
University of Iowa 2007 — 2010
Bachelor of Arts (B.A.), History, 3.42
University of Iowa 2007 — 2010
Bachelor of Arts (B.A.), International/Global Studies, 3.42
Clinton Community College 2004 — 2007
Associate of Arts (A.A.), Liberal Arts, 3.92
Williams Lea
StarTek
StarTek Inc
hiSoft Technology International Limited
Star Tek
Aon Hewitt Consulting
AON Hewitt Associates
Hewitt Associates, INC