APAC Customer Services
Industry: Outsourcing company
DescriptionHeadquarters: Bannockburn, Illinois, United States CEO: Kevin T. Keleghan (13 Sep 2010–) Founder: Theodore G Schwartz Founded: 1973 Parent organization: NCO Group Subsidiary: jurisdiction of organization
APAC Customer Services List of Employees There's an exhaustive list of past and present employees! Get comprehensive information on the number of employees at APAC Customer Services. You can filter them based on skills, years of employment, job, education, department, and prior employment.
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1,809 APAC Customer Services employees in database. Find out everything there's to know about APAC Customer Services employees. We offer you a great deal of unbiased information from the internal database, personal records, and many other details that might be of interest to you.
APAC Customer Services Employees
Employee
Years
Job
Industry
Camala Johnson Camala Johnson's APAC Customer Services Experience January 2009 - December 2010
Job Advertising at Sourcemedia Gazette Corridors CareersDigital products
Industry Marketing and Advertising
Experience
Gazette Communications 2010 - Present
APAC Customer Services January 2009 - December 2010
Spherion June 2008 - January 2009
Nordstrom Direct March 2006 - April 2008
US Cellular April 1998 - September 2005
USCelluar 1997 - 2004
Skills
Call Center Development, Customer Service, Advertising, Call Center, Customer Satisfaction, Customer Retention, Coaching, Account Management, Team Building, Leadership, Process Improvement, Social Media, Employee Relations, Direct Marketing, Strategic Planning, Social Networking, Online Advertising, CRM, Cross-functional Team..., Recruiting, Customer Experience, Call Centers, Team Leadership, Social Media Marketing, Strategy, Performance Management, Training, Sales, Management, Leadership Development
Education
Kirkwood Community College 2004 — 2007
Business Administration and Management, General
Gazette Communications 2010 - Present
APAC Customer Services January 2009 - December 2010
Spherion June 2008 - January 2009
Nordstrom Direct March 2006 - April 2008
US Cellular April 1998 - September 2005
USCelluar 1997 - 2004
Skills
Call Center Development, Customer Service, Advertising, Call Center, Customer Satisfaction, Customer Retention, Coaching, Account Management, Team Building, Leadership, Process Improvement, Social Media, Employee Relations, Direct Marketing, Strategic Planning, Social Networking, Online Advertising, CRM, Cross-functional Team..., Recruiting, Customer Experience, Call Centers, Team Leadership, Social Media Marketing, Strategy, Performance Management, Training, Sales, Management, Leadership Development
Education
Kirkwood Community College 2004 — 2007
Business Administration and Management, General
Jennifer Conard's APAC Customer Services Experience June 2010 - March 2011
Job Lead Recruiter at John Deere
Industry Human Resources
Experience
John Deere April 2015 - Present
HCR ManorCare August 2014 - April 2015
John Deere July 2011 - July 2014
Deere Employees Credit Union March 2011 - July 2011
APAC Customer Services June 2010 - March 2011
HH Ventures/ Ready Wireless March 2009 - June 2010
Capital Growth Properties, Inc. April 2006 - February 2009
Volt Services Group February 2002 - April 2006
Skills
Strategic Sourcing, New Hire Orientation, Training Skills, Benefits Administration, Employee Relations, Recruitment/Retention, Temporary Staffing, Remote Recruiting, Recruiting, Applicant Tracking..., Training, Talent Management, Interviews, Onboarding, Sourcing, Employee Engagement, New Business Development, Customer Service, Leadership, Temporary Placement, Human Resources, Taleo, Hiring, Screening, Employee Benefits, CRM, Time Management, Talent Acquisition, Technical Recruiting, Internet Recruiting, College Recruiting, Management, New Hire Orientations
Education
St. Ambrose University 2011 — 2014
Bachelor's Degree, Political Science/Pre-Law
Scott Community College 2010 — 2011
Associates, Liberal Arts
Kirkwood Community College 2009 — 2010
Liberal Arts
Assumption High School 1992 — 1996
John Deere April 2015 - Present
HCR ManorCare August 2014 - April 2015
John Deere July 2011 - July 2014
Deere Employees Credit Union March 2011 - July 2011
APAC Customer Services June 2010 - March 2011
HH Ventures/ Ready Wireless March 2009 - June 2010
Capital Growth Properties, Inc. April 2006 - February 2009
Volt Services Group February 2002 - April 2006
Skills
Strategic Sourcing, New Hire Orientation, Training Skills, Benefits Administration, Employee Relations, Recruitment/Retention, Temporary Staffing, Remote Recruiting, Recruiting, Applicant Tracking..., Training, Talent Management, Interviews, Onboarding, Sourcing, Employee Engagement, New Business Development, Customer Service, Leadership, Temporary Placement, Human Resources, Taleo, Hiring, Screening, Employee Benefits, CRM, Time Management, Talent Acquisition, Technical Recruiting, Internet Recruiting, College Recruiting, Management, New Hire Orientations
Education
St. Ambrose University 2011 — 2014
Bachelor's Degree, Political Science/Pre-Law
Scott Community College 2010 — 2011
Associates, Liberal Arts
Kirkwood Community College 2009 — 2010
Liberal Arts
Assumption High School 1992 — 1996
Adrienne Goodman Adrienne Goodman's APAC Customer Services Experience November 2010 - Present
Job CSR at APAC Customer Services
Industry Outsourcing/Offshoring
Experience
APAC Customer Services November 2010 - Present
IAH October 2007 - January 2010
Skills
Call Center, Workforce Management, Inbound Marketing, Call Center Development, Contact Centers, Customer Satisfaction, Customer Experience, eWFM, Telemarketing, Service Delivery, Technical Support, Customer Service
Education
Lone Star College System 2013 — 2015
Accounting and Business/Management
Humble High School
APAC Customer Services November 2010 - Present
IAH October 2007 - January 2010
Skills
Call Center, Workforce Management, Inbound Marketing, Call Center Development, Contact Centers, Customer Satisfaction, Customer Experience, eWFM, Telemarketing, Service Delivery, Technical Support, Customer Service
Education
Lone Star College System 2013 — 2015
Accounting and Business/Management
Humble High School
Kayla Gefroh's APAC Customer Services Experience September 2006 - July 2011
Job Training & Process Development Specialist at Wanzek Construction, Inc.
Industry Information Technology and Services
Experience
Wanzek Construction, Inc. April 2015 - Present
Microsoft July 2011 - March 2015
APAC Customer Services September 2006 - July 2011
SEI LLC September 2004 - September 2006
Skills
Unified Communications, Cloud Computing, Windows Server, Troubleshooting, Active Directory, Lync, Lync Server 2010, Enterprise Voice, Messaging, Live Meeting, Hyper-V, Office 365, Microsoft Technologies, SharePoint, DNS, Microsoft Exchange, Virtualization, VMware, Microsoft Certified..., Windows 7
Education
Keller Graduate School of Management of DeVry University 2009 — 2011
Masters, Management Information Systems and Project Management
North Dakota State University 2001 — 2006
BS, Education, Bio/Chem
Wanzek Construction, Inc. April 2015 - Present
Microsoft July 2011 - March 2015
APAC Customer Services September 2006 - July 2011
SEI LLC September 2004 - September 2006
Skills
Unified Communications, Cloud Computing, Windows Server, Troubleshooting, Active Directory, Lync, Lync Server 2010, Enterprise Voice, Messaging, Live Meeting, Hyper-V, Office 365, Microsoft Technologies, SharePoint, DNS, Microsoft Exchange, Virtualization, VMware, Microsoft Certified..., Windows 7
Education
Keller Graduate School of Management of DeVry University 2009 — 2011
Masters, Management Information Systems and Project Management
North Dakota State University 2001 — 2006
BS, Education, Bio/Chem
Benjamin J. Siders Benjamin J. Siders's APAC Customer Services Experience July 2000 - April 2001
Job Intellectual Property Attorney & Commercial Litigator at Lewis Rice LLC
Industry Law Practice
Experience
Lewis Rice LLC October 2009 - Present
Lewis Rice LLC May 2007 - August 2007
A.G. Edwards March 2005 - July 2006
Computerized Medical Systems January 2003 - March 2005
Amdocs, Ltd April 2001 - January 2003
APAC Customer Services July 2000 - April 2001
Skills
Intellectual Property, Patents, Commercial Litigation, Perl, Entrepreneurship, Web Development, Unix, Litigation, Legal Writing, Legal Research, Civil Litigation, Telecommunications, Trade Secrets, Trademarks, Licensing, Copyright Law, Patent Prosecution
Education
Washington University in St. Louis School of Law 2006 — 2009
Juris Doctor, Law
University of Missouri-Saint Louis 2002 — 2005
Bachelor of Science (went to law school before completing), Applied Mathematics, Computer Science
University of Iowa 1997 — 2000
Bachelor of Arts, English
Marquette University 1994 — 1996
Engineering, Computer Science
Lewis Rice LLC October 2009 - Present
Lewis Rice LLC May 2007 - August 2007
A.G. Edwards March 2005 - July 2006
Computerized Medical Systems January 2003 - March 2005
Amdocs, Ltd April 2001 - January 2003
APAC Customer Services July 2000 - April 2001
Skills
Intellectual Property, Patents, Commercial Litigation, Perl, Entrepreneurship, Web Development, Unix, Litigation, Legal Writing, Legal Research, Civil Litigation, Telecommunications, Trade Secrets, Trademarks, Licensing, Copyright Law, Patent Prosecution
Education
Washington University in St. Louis School of Law 2006 — 2009
Juris Doctor, Law
University of Missouri-Saint Louis 2002 — 2005
Bachelor of Science (went to law school before completing), Applied Mathematics, Computer Science
University of Iowa 1997 — 2000
Bachelor of Arts, English
Marquette University 1994 — 1996
Engineering, Computer Science
Carrah Jones Carrah Jones's APAC Customer Services Experience July 2013 - Present
Job Manager at Bandana's bbq
Industry Food & Beverages
Experience
APAC Customer Services July 2013 - Present
Bandana's bbq July 2012 - July 2014
Aspen Leaf Yogurt, St. Joseph, MO November 2011 - July 2012
Champs Sports August 2010 - November 2011
Skills
Customer Service, Performance Management, Customer Satisfaction, Sales, Team Leadership, Leadership, Team Building, Community Outreach, Management, New Business Development, Budgets, Microsoft Excel, Microsoft Word, Public Speaking, Leadership Development, Microsoft Office, Event Planning, Operations Management, Social Networking, Training, Recruiting, Teamwork, Coaching, Sales Operations, Store Management, Customer Experience, Employee Training
Education
Liberty University 2009 — 2010
None, Business Administration and Management, General
APAC Customer Services July 2013 - Present
Bandana's bbq July 2012 - July 2014
Aspen Leaf Yogurt, St. Joseph, MO November 2011 - July 2012
Champs Sports August 2010 - November 2011
Skills
Customer Service, Performance Management, Customer Satisfaction, Sales, Team Leadership, Leadership, Team Building, Community Outreach, Management, New Business Development, Budgets, Microsoft Excel, Microsoft Word, Public Speaking, Leadership Development, Microsoft Office, Event Planning, Operations Management, Social Networking, Training, Recruiting, Teamwork, Coaching, Sales Operations, Store Management, Customer Experience, Employee Training
Education
Liberty University 2009 — 2010
None, Business Administration and Management, General
Nicole Rauch Nicole Rauch's APAC Customer Services Experience 2008 - 2011
Job Associate Manager Website Consultants at hibu
Industry Consumer Services
Experience
hibu July 2015 - Present
hibu January 2015 - September 2015
hibu July 2011 - January 2015
Honey Creek Cottage June 2011 - July 2011
APAC Customer Services 2008 - 2011
U.S. Cellular April 1994 - January 2008
Skills
Customer Service..., Cross-functional Team..., Team Building, Committed to Customer..., Call Centers, Customer Retention, Customer-focused Service, Continuous Process..., People Development, Technical Support
Education
Kirkwood Community College 2008 — 2008
hibu July 2015 - Present
hibu January 2015 - September 2015
hibu July 2011 - January 2015
Honey Creek Cottage June 2011 - July 2011
APAC Customer Services 2008 - 2011
U.S. Cellular April 1994 - January 2008
Skills
Customer Service..., Cross-functional Team..., Team Building, Committed to Customer..., Call Centers, Customer Retention, Customer-focused Service, Continuous Process..., People Development, Technical Support
Education
Kirkwood Community College 2008 — 2008
Kathy Andreasen's APAC Customer Services Experience December 2009 - October 2011
Job Chief People Officer at Endurance International Group
Industry Human Resources
Experience
Endurance International Group September 2012 - Present
Andreasen Consulting September 2011 - October 2012
APAC Customer Services December 2009 - October 2011
AOL October 2010 - September 2011
Orchard Brands December 2009 - October 2010
eBay April 2008 - June 2009
Orbitz Worldwide January 2005 - April 2008
Cendant May 2002 - January 2005
Move.com December 1999 - May 2002
NBCi February 1999 - December 1999
Skills
Executive Coaching, Executive Compensation, Executive Search, Compensation, Mergers, Acquisition Integration, Board Leadership, Board Presentations, Business Change..., Leadership Development, Divestitures, Performance Management, Team Building, Succession Planning, Global HR, Talent Acquisition, Organizational..., Talent Management, Organizational Design, Employee Engagement, HR Consulting, Benefits, HR Strategy, Workforce Planning, Coaching, Strategic Planning, Start-ups, Mentoring, HR Policies, Human Capital Management, Process Improvement, Change Leadership, Onboarding, Diversity, Employee Benefits, Organizational..., Employee Relations, Personnel Management, Human Resources, Management, HRIS, Mergers & Acquisitions, Leadership, Change Management, HR Transformation, Deferred Compensation, Executive Pay, Culture Change, Incentive Programs, Benefits Administration
Education
The University of New Mexico - Robert O. Anderson School of Management 1998 — 2000
MBA
McGill University 1985 — 1987
BA
Endurance International Group September 2012 - Present
Andreasen Consulting September 2011 - October 2012
APAC Customer Services December 2009 - October 2011
AOL October 2010 - September 2011
Orchard Brands December 2009 - October 2010
eBay April 2008 - June 2009
Orbitz Worldwide January 2005 - April 2008
Cendant May 2002 - January 2005
Move.com December 1999 - May 2002
NBCi February 1999 - December 1999
Skills
Executive Coaching, Executive Compensation, Executive Search, Compensation, Mergers, Acquisition Integration, Board Leadership, Board Presentations, Business Change..., Leadership Development, Divestitures, Performance Management, Team Building, Succession Planning, Global HR, Talent Acquisition, Organizational..., Talent Management, Organizational Design, Employee Engagement, HR Consulting, Benefits, HR Strategy, Workforce Planning, Coaching, Strategic Planning, Start-ups, Mentoring, HR Policies, Human Capital Management, Process Improvement, Change Leadership, Onboarding, Diversity, Employee Benefits, Organizational..., Employee Relations, Personnel Management, Human Resources, Management, HRIS, Mergers & Acquisitions, Leadership, Change Management, HR Transformation, Deferred Compensation, Executive Pay, Culture Change, Incentive Programs, Benefits Administration
Education
The University of New Mexico - Robert O. Anderson School of Management 1998 — 2000
MBA
McGill University 1985 — 1987
BA
Darrin O'Brien Darrin O'Brien's APAC Customer Services Experience 1994 - 2003
Job Senior Account Manager
Industry Computer & Network Security
Experience
Windstream Communications September 2014 - Present
Midamar Corporation April 2005 - September 2014
Marketlink Inc. 2004 - 2004
APAC Customer Services 1994 - 2003
Skills
Client Relationship..., Project Coordination, Account Management, Call Center, Sales Management, Customer Satisfaction, Customer Experience, New Business Development, Sales, Vendor Management, Team Building, Team Leadership, Fitness Training, Cardio Kickboxing, Call Centers, Outsourcing, CRM, Analysis, Program Management, Marketing
Education
Mt Mercy College 2005 — 2006
BS, Business Administration
Kirkwood Community College 1993 — 1995
AA, Business Adminstration
Jefferson High School
Windstream Communications September 2014 - Present
Midamar Corporation April 2005 - September 2014
Marketlink Inc. 2004 - 2004
APAC Customer Services 1994 - 2003
Skills
Client Relationship..., Project Coordination, Account Management, Call Center, Sales Management, Customer Satisfaction, Customer Experience, New Business Development, Sales, Vendor Management, Team Building, Team Leadership, Fitness Training, Cardio Kickboxing, Call Centers, Outsourcing, CRM, Analysis, Program Management, Marketing
Education
Mt Mercy College 2005 — 2006
BS, Business Administration
Kirkwood Community College 1993 — 1995
AA, Business Adminstration
Jefferson High School
Kelly Hassman Kelly Hassman's APAC Customer Services Experience 1997 - 1998
Job Human Resources Consultant/Project Management
Industry Management Consulting
Experience
Kelly Hassman HR Consulting Inc. 2009 - Present
Graphic Packaging International 2008 - 2009
Altivity Packaging October 2006 - 2008
Alcan Packaging September 2004 - October 2006
ConAgra Foods 2002 - 2004
Coca-Cola Enterprises 2001 - 2002
Coca-Cola Enterprises 2000 - 2001
Coca-Cola Enterprises 1999 - 2001
Coca-Cola Enterprises 1998 - 1999
APAC Customer Services 1997 - 1998
Skills
Talent Management, Employee Relations, Performance Management, Project Management, Strategic Communications, Succession Planning, Strategy, Training, Strategic Planning, Best Practices, Talent Acquisition, Organizational..., Change Management, Performance Management..., HRIS, SuccessFactors, Organizational..., organizational design, Workforce Planning, Human Resources, Cornerstone, Executive Search, Deferred Compensation, Employee Benefits, Incentive Programs, Labor Relations, Leadership, Employee Engagement, Executive Coaching, ADP HRB, consumer products, Affirmative Action, HR Consulting, Process Improvement
Education
Keller Graduate School of Management of DeVry University 2000 — 2003
Masters, Human Resources
University of Wisconsin-Green Bay 1994 — 1998
Bachelor's, Organizational Communication
Port Washington HS
Kelly Hassman HR Consulting Inc. 2009 - Present
Graphic Packaging International 2008 - 2009
Altivity Packaging October 2006 - 2008
Alcan Packaging September 2004 - October 2006
ConAgra Foods 2002 - 2004
Coca-Cola Enterprises 2001 - 2002
Coca-Cola Enterprises 2000 - 2001
Coca-Cola Enterprises 1999 - 2001
Coca-Cola Enterprises 1998 - 1999
APAC Customer Services 1997 - 1998
Skills
Talent Management, Employee Relations, Performance Management, Project Management, Strategic Communications, Succession Planning, Strategy, Training, Strategic Planning, Best Practices, Talent Acquisition, Organizational..., Change Management, Performance Management..., HRIS, SuccessFactors, Organizational..., organizational design, Workforce Planning, Human Resources, Cornerstone, Executive Search, Deferred Compensation, Employee Benefits, Incentive Programs, Labor Relations, Leadership, Employee Engagement, Executive Coaching, ADP HRB, consumer products, Affirmative Action, HR Consulting, Process Improvement
Education
Keller Graduate School of Management of DeVry University 2000 — 2003
Masters, Human Resources
University of Wisconsin-Green Bay 1994 — 1998
Bachelor's, Organizational Communication
Port Washington HS
Will Schoen Will Schoen's APAC Customer Services Experience December 2011 - June 2014
Job Senior Training Specialist | Entertainment Partners
Industry Motion Pictures and Film
Experience
Entertainment Partners September 2015 - Present
Private contractor October 2008 - Present
Entertainment Partners November 2014 - September 2015
Deluxe Digital Cinema EMEA June 2014 - November 2014
APAC Customer Services December 2011 - June 2014
Skills
Apple Certified, Employee Training, Instructor-led Training, Technical Training, Hands-on Training, Training Delivery, Employee Management, Employee Engagement, Employee Recognition, Customer Service, Customer Satisfaction, Customer Retention, Customer Service..., Customer Insight, Final Cut Pro, Video Editing, Freelance Writing, Videography, Digital Photography, Event Photography, Music Videos, Training, Interviews, Coaching, Training Facilitation, Captivate, Training Needs Analysis, Organizational Learning, Blended Learning, Workforce Management, Experiential Learning, New Hire Orientations, Development, Call Centers, Payroll, Customer Service..., New Hire Training, Customer Experience, Experienced Trainer, Job Coaching, Training Programme..., Onboarding, Trainers, Performance Improvement, Film Production, Leadership, Management
Education
Los Angeles Film School 2008 — 2009
Associate's degree, Cinematography and Film/Video Production, 3.41
Entertainment Partners September 2015 - Present
Private contractor October 2008 - Present
Entertainment Partners November 2014 - September 2015
Deluxe Digital Cinema EMEA June 2014 - November 2014
APAC Customer Services December 2011 - June 2014
Skills
Apple Certified, Employee Training, Instructor-led Training, Technical Training, Hands-on Training, Training Delivery, Employee Management, Employee Engagement, Employee Recognition, Customer Service, Customer Satisfaction, Customer Retention, Customer Service..., Customer Insight, Final Cut Pro, Video Editing, Freelance Writing, Videography, Digital Photography, Event Photography, Music Videos, Training, Interviews, Coaching, Training Facilitation, Captivate, Training Needs Analysis, Organizational Learning, Blended Learning, Workforce Management, Experiential Learning, New Hire Orientations, Development, Call Centers, Payroll, Customer Service..., New Hire Training, Customer Experience, Experienced Trainer, Job Coaching, Training Programme..., Onboarding, Trainers, Performance Improvement, Film Production, Leadership, Management
Education
Los Angeles Film School 2008 — 2009
Associate's degree, Cinematography and Film/Video Production, 3.41
Ruben Chevez Ruben Chevez's APAC Customer Services Experience August 2001 - November 2012
Job Attended Lone Star College System
Industry Telecommunications
Experience
Carlos Corte Italiano 2013 - Present
APAC Customer Services August 2001 - November 2012
Skills
Telecommunications, Project Planning, Project Management, Product Management, Customer Service, Java, Team Leadership, Account Management, Sales Management, Wireless, Microsoft Office
Education
Lone Star College System 2004 — 2006
Still persuing, Business, Management, Marketing, and Related Support Services
Carlos Corte Italiano 2013 - Present
APAC Customer Services August 2001 - November 2012
Skills
Telecommunications, Project Planning, Project Management, Product Management, Customer Service, Java, Team Leadership, Account Management, Sales Management, Wireless, Microsoft Office
Education
Lone Star College System 2004 — 2006
Still persuing, Business, Management, Marketing, and Related Support Services
Shonteria Brown Shonteria Brown's APAC Customer Services Experience July 2013 - Present
Job at Walgreen's Pharmacy
Industry Pharmaceuticals
Experience
Walgreens July 2014 - Present
APAC Customer Services July 2013 - Present
CVS Caremark Corporation January 2013 - July 2013
Skills
Clinical Research, Hospital Pharmacy, Pharmacy, Pharmaceutical Industry
Education
Lone Star College System 2014 — 2015
Associate's Degree, Pharmacy Technician/Assistant
Walgreens July 2014 - Present
APAC Customer Services July 2013 - Present
CVS Caremark Corporation January 2013 - July 2013
Skills
Clinical Research, Hospital Pharmacy, Pharmacy, Pharmaceutical Industry
Education
Lone Star College System 2014 — 2015
Associate's Degree, Pharmacy Technician/Assistant
Kelley Aldrich's APAC Customer Services Experience 1992 - 1999
Job Senior Busines Systems Analyst at Transamerica
Industry Information Technology and Services
Experience
Transamerica Life Insurance Company June 2015 - Present
AAM - Aegon Asset Management December 2013 - June 2015
Transamerica Life Insurance Company July 2007 - December 2013
United Fire Group January 2001 - June 2007
APAC Customer Services 1992 - 1999
Skills
VBA, Microsoft Access, Microsoft Excel, Business Analysis, Quality Assurance, COBOL, Mainframe, LifePro, Life Insurance, SQL, SDLC, Testing, Microsoft Office, Client Server..., Agile Methodologies, Documaker, System Testing, Agile & Waterfall..., Project Planning, XML, ACORD, Visio
Education
Mount Mercy University
Bachelor's degree, Applied Management
Kirkwood Community College 2014 — 2015
Liberal Arts
Kirkwood Community College 1999 — 2001
Mainframe Computer Programming
Transamerica Life Insurance Company June 2015 - Present
AAM - Aegon Asset Management December 2013 - June 2015
Transamerica Life Insurance Company July 2007 - December 2013
United Fire Group January 2001 - June 2007
APAC Customer Services 1992 - 1999
Skills
VBA, Microsoft Access, Microsoft Excel, Business Analysis, Quality Assurance, COBOL, Mainframe, LifePro, Life Insurance, SQL, SDLC, Testing, Microsoft Office, Client Server..., Agile Methodologies, Documaker, System Testing, Agile & Waterfall..., Project Planning, XML, ACORD, Visio
Education
Mount Mercy University
Bachelor's degree, Applied Management
Kirkwood Community College 2014 — 2015
Liberal Arts
Kirkwood Community College 1999 — 2001
Mainframe Computer Programming
Myra J Bobo-Pickens Myra J Bobo-Pickens's APAC Customer Services Experience November 2010 - February 2012
Job HR Manager at Lowe's Home Improvement
Industry Retail
Experience
Lowe's Home Improvement 2013 - Present
Infinite Computing Systems March 2012 - August 2012
APAC Customer Services November 2010 - February 2012
ManpowerGroup September 2012 - 2012
Safelite AutoGlass May 2010 - August 2010
AmeriCorps June 2009 - November 2009
Iowa Federation of Families for Children's September 2008 - June 2009
Legends Sports and Entertainment October 2006 - June 2008
MCI Corporation January 1997 - March 2007
MCI Conferencing January 1995 - January 1997
Skills
Talent Acquisition, Technical Recruiting, Applicant Tracking..., Screening, Recruiting, Internet Recruiting, Employee Relations, Sourcing, Onboarding, Benefits Negotiation, Human Resources, Screening Resumes, Talent Management, Contract Recruitment, Vendor Management, HRIS, College Recruiting, Employee Engagement, Performance Management, Executive Search, Hiring, Temporary Placement, Process Improvement, Training, Temporary Staffing, Resume Writing, Employee Benefits, Networking, Leadership, Job Fairs, Interviews, HR Policies, SDLC, Deferred Compensation, Cold Calling, Succession Planning, Staffing Services, Workforce Planning, Leadership Development, Job Descriptions, New Hire Orientations, Benefits Administration, Personnel Management, FMLA, Taleo, Career Development, Employee Training
Education
Mount Mercy University 2012 — 2015
Master’s Degree, Strategic Leadership
Mount Mercy University
Bachelor of Business Administration (BBA), Human Resource Management
Kirkwood Community College
AA, Business Administration
Steinmetz High School
Lowe's Home Improvement 2013 - Present
Infinite Computing Systems March 2012 - August 2012
APAC Customer Services November 2010 - February 2012
ManpowerGroup September 2012 - 2012
Safelite AutoGlass May 2010 - August 2010
AmeriCorps June 2009 - November 2009
Iowa Federation of Families for Children's September 2008 - June 2009
Legends Sports and Entertainment October 2006 - June 2008
MCI Corporation January 1997 - March 2007
MCI Conferencing January 1995 - January 1997
Skills
Talent Acquisition, Technical Recruiting, Applicant Tracking..., Screening, Recruiting, Internet Recruiting, Employee Relations, Sourcing, Onboarding, Benefits Negotiation, Human Resources, Screening Resumes, Talent Management, Contract Recruitment, Vendor Management, HRIS, College Recruiting, Employee Engagement, Performance Management, Executive Search, Hiring, Temporary Placement, Process Improvement, Training, Temporary Staffing, Resume Writing, Employee Benefits, Networking, Leadership, Job Fairs, Interviews, HR Policies, SDLC, Deferred Compensation, Cold Calling, Succession Planning, Staffing Services, Workforce Planning, Leadership Development, Job Descriptions, New Hire Orientations, Benefits Administration, Personnel Management, FMLA, Taleo, Career Development, Employee Training
Education
Mount Mercy University 2012 — 2015
Master’s Degree, Strategic Leadership
Mount Mercy University
Bachelor of Business Administration (BBA), Human Resource Management
Kirkwood Community College
AA, Business Administration
Steinmetz High School
Paul Ebbeler Paul Ebbeler's APAC Customer Services Experience June 2000 - December 2001
Job Supervisor, Customer Relations at American Water
Industry Utilities
Experience
American Water September 2012 - Present
American Water September 2011 - September 2012
American Water May 2010 - September 2011
American Water March 2004 - May 2010
American Water December 2001 - March 2004
APAC Customer Services June 2000 - December 2001
JM Ebbeler Construction 1996 - December 2001
Skills
Operations Management, Business Process..., Call Center, Team Leadership, Customer Service, Program Management, Change Management, Process Improvement, Strategic Planning, Microsoft Office, Quality Assurance, Analysis, Performance Management, Project Management, Project Planning, SAP, Leadership, Business Analysis, Training, Team Building, Vendor Management, Contract Management, Budgets, Cross-functional Team...
Education
Lindenwood University 2013 — 2014
Master of Business Administration (MBA), Management
Southern Illinois University, Edwardsville 2002 — 2006
Bachelor of Liberal Studies, Arts and Sciences
American Water September 2012 - Present
American Water September 2011 - September 2012
American Water May 2010 - September 2011
American Water March 2004 - May 2010
American Water December 2001 - March 2004
APAC Customer Services June 2000 - December 2001
JM Ebbeler Construction 1996 - December 2001
Skills
Operations Management, Business Process..., Call Center, Team Leadership, Customer Service, Program Management, Change Management, Process Improvement, Strategic Planning, Microsoft Office, Quality Assurance, Analysis, Performance Management, Project Management, Project Planning, SAP, Leadership, Business Analysis, Training, Team Building, Vendor Management, Contract Management, Budgets, Cross-functional Team...
Education
Lindenwood University 2013 — 2014
Master of Business Administration (MBA), Management
Southern Illinois University, Edwardsville 2002 — 2006
Bachelor of Liberal Studies, Arts and Sciences
christina rolfes christina rolfes's APAC Customer Services Experience April 2010 - February 2011
Job Sales and Billing Customer Service at HH Ventures, LLC/Ready Wireless
Industry Telecommunications
Experience
HH Ventures, LLC/Ready Wireless September 2012 - Present
APAC Customer Services April 2010 - February 2011
AmeriCorps May 2006 - August 2006
RuffaloCODY September 2003 - May 2006
Skills
Customer Service, Nonprofits
Education
Kirkwood Community College 2005 — 2007
Parks, Recreation and Leisure Studies
HH Ventures, LLC/Ready Wireless September 2012 - Present
APAC Customer Services April 2010 - February 2011
AmeriCorps May 2006 - August 2006
RuffaloCODY September 2003 - May 2006
Skills
Customer Service, Nonprofits
Education
Kirkwood Community College 2005 — 2007
Parks, Recreation and Leisure Studies
Erika Olson Erika Olson's APAC Customer Services Experience November 2006 - June 2012
Job Inside Account Manager at West Corporation
Industry Hospital & Health Care
Experience
West Corporation January 2015 - Present
JJ Keller & Associates, Inc.. November 2013 - December 2014
West Corporation July 2012 - October 2013
APAC Customer Services November 2006 - June 2012
Belles of Elegance April 2002 - January 2007
Skills
Healthcare, Account Management, Hospitals, Sales Management, Cross-functional Team..., Sales, Medical Imaging, Sales Operations, New Business Development, Direct Sales, Salesforce.com, Call Centers, Customer Service..., Leadership, Customer Retention, Coaching, Customer Experience, Training, Customer Satisfaction, Cold Calling, CRM, Sales Process, Process Improvement, Vendor Management, Workforce Management, Team Building
Education
Lakeland College
Bachelor of Business Administration (B.B.A.), Health/Health Care Administration/Management
Rasmussen College-Wisconsin 2013 — 2016
Bachelor of Applied Science (B.A.Sc.), Health/Health Care Administration/Management
Lakeside School of Massage Therapy 2000 — 2001
Licenced Massage Therapist, Massage Therapy/Therapeutic Massage
Northeast Wisconsin Technical College 1993 — 1993
Early Childhood Education and Teaching
West Corporation January 2015 - Present
JJ Keller & Associates, Inc.. November 2013 - December 2014
West Corporation July 2012 - October 2013
APAC Customer Services November 2006 - June 2012
Belles of Elegance April 2002 - January 2007
Skills
Healthcare, Account Management, Hospitals, Sales Management, Cross-functional Team..., Sales, Medical Imaging, Sales Operations, New Business Development, Direct Sales, Salesforce.com, Call Centers, Customer Service..., Leadership, Customer Retention, Coaching, Customer Experience, Training, Customer Satisfaction, Cold Calling, CRM, Sales Process, Process Improvement, Vendor Management, Workforce Management, Team Building
Education
Lakeland College
Bachelor of Business Administration (B.B.A.), Health/Health Care Administration/Management
Rasmussen College-Wisconsin 2013 — 2016
Bachelor of Applied Science (B.A.Sc.), Health/Health Care Administration/Management
Lakeside School of Massage Therapy 2000 — 2001
Licenced Massage Therapist, Massage Therapy/Therapeutic Massage
Northeast Wisconsin Technical College 1993 — 1993
Early Childhood Education and Teaching
Jason Heires Jason Heires's APAC Customer Services Experience December 2010 - December 2012
Job Migration Tech at Infinite Computing Systems
Industry Outsourcing/Offshoring
Experience
Infinite Computing Systems December 2012 - Present
APAC Customer Services December 2010 - December 2012
Remedy Intelligent Staffing November 2007 - March 2008
AEGON Americas August 2002 - September 2007
Skills
Visual Basic, Network Administration, Linux Server, Cisco Switches, Novell Netware, Nagios, Windows Server 2003, Windows Server 2008, Visual Studio, Cisco Nexus
Education
Kirkwood Community College 2008 — 2010
Associates Computer Science, LAN Management
University of Northern Iowa 1993 — 1996
Bachelor Of Arts, Social Sciences
Infinite Computing Systems December 2012 - Present
APAC Customer Services December 2010 - December 2012
Remedy Intelligent Staffing November 2007 - March 2008
AEGON Americas August 2002 - September 2007
Skills
Visual Basic, Network Administration, Linux Server, Cisco Switches, Novell Netware, Nagios, Windows Server 2003, Windows Server 2008, Visual Studio, Cisco Nexus
Education
Kirkwood Community College 2008 — 2010
Associates Computer Science, LAN Management
University of Northern Iowa 1993 — 1996
Bachelor Of Arts, Social Sciences
Ryan Scoville Ryan Scoville's APAC Customer Services Experience October 2011 - December 2014
Job Hospitality Account Executive at D&M Industries
Industry Construction
Experience
D&M Industries January 2015 - Present
APAC Customer Services October 2011 - December 2014
APAC Customer Services October 2011 - January 2012
Army National Guard October 2002 - October 2010
Skills
Account Management, Solution Selling, Microsoft Technologies, Military Experience, Adobe Creative Suite, Dreamweaver, Flash Professional, Graphic Design, Web Development, Digital Photography, Web Design, Sales Process, Direct Sales, Team Leadership, Management, Training, Teamwork, Customer Satisfaction, Microsoft Excel, PowerPoint, Call Centers, Customer Service, Microsoft Word, Sales, Networking, Partner Management, Leadership, Team Building, Pre-sales, Employee Training, Microsoft Office
Education
North Dakota State University 2008 — 2011
BS, Art
Warrior Leadership School 2006 — 2006
Non Commission Officer Training
Lake Region State College 2004 — 2004
Associate's Degree
D&M Industries January 2015 - Present
APAC Customer Services October 2011 - December 2014
APAC Customer Services October 2011 - January 2012
Army National Guard October 2002 - October 2010
Skills
Account Management, Solution Selling, Microsoft Technologies, Military Experience, Adobe Creative Suite, Dreamweaver, Flash Professional, Graphic Design, Web Development, Digital Photography, Web Design, Sales Process, Direct Sales, Team Leadership, Management, Training, Teamwork, Customer Satisfaction, Microsoft Excel, PowerPoint, Call Centers, Customer Service, Microsoft Word, Sales, Networking, Partner Management, Leadership, Team Building, Pre-sales, Employee Training, Microsoft Office
Education
North Dakota State University 2008 — 2011
BS, Art
Warrior Leadership School 2006 — 2006
Non Commission Officer Training
Lake Region State College 2004 — 2004
Associate's Degree
Brooke Cole Brooke Cole's APAC Customer Services Experience February 2008 - April 2011
Job Project Manager, Xerox Services
Industry Professional Training & Coaching
Experience
Intellinex , A Xerox Company August 2013 - Present
UnitedHealth Group April 2011 - August 2013
APAC Customer Services February 2008 - April 2011
Skills
Project Management, Training, Development & delivery..., Strategic Planning, Strategic Communications, Client Interfacing..., Invoice Finance, Risk Management, Risk Analysis, Quality Assurance, Project Coordination, Project Delivery, Employee Training, Leadership Development, Training Delivery, Coaching, Call Centers, Cross-functional Team..., Change Management, Team Building, Process Improvement
Education
Lakeland College 2006 — 2014
Bachelor's degree, Business Administration and Management, General
Northeast Wisconsin Technical College 1996 — 1998
Associate's degree, Corrections
Intellinex , A Xerox Company August 2013 - Present
UnitedHealth Group April 2011 - August 2013
APAC Customer Services February 2008 - April 2011
Skills
Project Management, Training, Development & delivery..., Strategic Planning, Strategic Communications, Client Interfacing..., Invoice Finance, Risk Management, Risk Analysis, Quality Assurance, Project Coordination, Project Delivery, Employee Training, Leadership Development, Training Delivery, Coaching, Call Centers, Cross-functional Team..., Change Management, Team Building, Process Improvement
Education
Lakeland College 2006 — 2014
Bachelor's degree, Business Administration and Management, General
Northeast Wisconsin Technical College 1996 — 1998
Associate's degree, Corrections
Sarah Pimlott Sarah Pimlott's APAC Customer Services Experience March 2006 - October 2012
Job Human Resources Professional CHRS
Industry
Experience
Kinze Manufacturing, Inc. October 2012 - Present
APAC Customer Services March 2006 - October 2012
Education
Mount Mercy University 2013 — 2015
Bachelor's Degree, Human Resources Managment
Kirkwood Community College 2011 — 2013
Associate's Degree, Administrative Assistant
Kinze Manufacturing, Inc. October 2012 - Present
APAC Customer Services March 2006 - October 2012
Education
Mount Mercy University 2013 — 2015
Bachelor's Degree, Human Resources Managment
Kirkwood Community College 2011 — 2013
Associate's Degree, Administrative Assistant
Jamelle McCreary's APAC Customer Services Experience 2003 - 2004
Job Accounting Manager at Mitchell Aircraft Spares
Industry Telecommunications
Experience
Mitchell Aircraft Spares February 2008 - Present
Angelica Corporation 2005 - 2008
APAC Customer Services 2003 - 2004
Skills
Negotiation, Accounting, Management, Sales Management, Customer Service, Security, Contract Negotiation, Team Building, Time Management, General Ledger, Sales, New Business Development, Account Management, Financial Reporting, Budgets, Strategic Planning, Microsoft Excel, Process Improvement, Forecasting
Education
Lake Forest Graduate School of Management 2014 — 2017
Master of Business Administration (M.B.A.), Finance, General
University of Evansville 1994 — 2001
Mitchell Aircraft Spares February 2008 - Present
Angelica Corporation 2005 - 2008
APAC Customer Services 2003 - 2004
Skills
Negotiation, Accounting, Management, Sales Management, Customer Service, Security, Contract Negotiation, Team Building, Time Management, General Ledger, Sales, New Business Development, Account Management, Financial Reporting, Budgets, Strategic Planning, Microsoft Excel, Process Improvement, Forecasting
Education
Lake Forest Graduate School of Management 2014 — 2017
Master of Business Administration (M.B.A.), Finance, General
University of Evansville 1994 — 2001
Ashley Potter Ashley Potter's APAC Customer Services Experience January 2006 - August 2006
Job Currently seeking Opportunities in the Houston Area
Industry Accounting
Experience
Conn's Corporate Office March 2015 - Present
Brilliant Energy January 2013 - February 2015
United Recovery Systems LP December 2011 - May 2012
Law Offices of James A. West PC April 2008 - August 2011
Sam's Club December 2006 - March 2008
APAC Customer Services January 2006 - August 2006
Pharma Pac, LLC September 2004 - January 2006
Skills
Accounts Receivable, Microsoft Excel, Skip Tracing, Accounts Payable, Customer Service, Debt Management, Microsoft Word, Data Entry, Spreadsheets, Sales, Negotiation, Credit, Portfolio Management, Credit Analysis, Risk Management, Call Centers, Financial Services, Account Reconciliation, PowerPoint, Microsoft Office, Customer Satisfaction, Telephone Skills, Team Building, Management, Analysis, Forecasting, Energy Markets, Financial Analysis, Account Management, Process Improvement, Electricity Markets, Natural Gas, Communication Skills, Organization, Organizational..., Organizational..., Supervisory Skills, Operations Management, Energy, Direct Sales, Business Analysis, Invoicing, Team Leadership, People Skills
Education
Lamar State College-Orange
Conn's Corporate Office March 2015 - Present
Brilliant Energy January 2013 - February 2015
United Recovery Systems LP December 2011 - May 2012
Law Offices of James A. West PC April 2008 - August 2011
Sam's Club December 2006 - March 2008
APAC Customer Services January 2006 - August 2006
Pharma Pac, LLC September 2004 - January 2006
Skills
Accounts Receivable, Microsoft Excel, Skip Tracing, Accounts Payable, Customer Service, Debt Management, Microsoft Word, Data Entry, Spreadsheets, Sales, Negotiation, Credit, Portfolio Management, Credit Analysis, Risk Management, Call Centers, Financial Services, Account Reconciliation, PowerPoint, Microsoft Office, Customer Satisfaction, Telephone Skills, Team Building, Management, Analysis, Forecasting, Energy Markets, Financial Analysis, Account Management, Process Improvement, Electricity Markets, Natural Gas, Communication Skills, Organization, Organizational..., Organizational..., Supervisory Skills, Operations Management, Energy, Direct Sales, Business Analysis, Invoicing, Team Leadership, People Skills
Education
Lamar State College-Orange
Erica Gabik's APAC Customer Services Experience 2006 - 2012
Job Corporate Controller at Autolite (UCIFram AutoBrands)
Industry Accounting
Experience
UCI-FRAM AutoBrands March 2014 - Present
MedSpeed February 2013 - March 2014
APAC Customer Services 2006 - 2012
Reiman Publications 2005 - 2006
Milwaukee Journal Sentinel 2003 - 2005
Milwaukee Journal Sentinel 1996 - 2003
Pentrex Media Group 1995 - 1996
Acme Die Casting 1992 - 1995
Kalmbach Publishing Co. 1984 - 1992
Skills
Accounting, Financial Accounting, Budgets, Financial Statements, Financial Reporting, Financial Analysis, Financial Systems, Software Implementation, Management, SEC filings, Technical Accounting..., Process Improvement, Project Management, SOX Compliancy, Stock Compensation..., Fixed Assets, Payroll, Accounts Payable, PeopleSoft, Microsoft Excel, Microsoft Word, Variance Analysis, Sarbanes-Oxley, General Ledger, Consolidation, US GAAP, Cash Flow
Education
Lakeland College
BA, Accounting
UCI-FRAM AutoBrands March 2014 - Present
MedSpeed February 2013 - March 2014
APAC Customer Services 2006 - 2012
Reiman Publications 2005 - 2006
Milwaukee Journal Sentinel 2003 - 2005
Milwaukee Journal Sentinel 1996 - 2003
Pentrex Media Group 1995 - 1996
Acme Die Casting 1992 - 1995
Kalmbach Publishing Co. 1984 - 1992
Skills
Accounting, Financial Accounting, Budgets, Financial Statements, Financial Reporting, Financial Analysis, Financial Systems, Software Implementation, Management, SEC filings, Technical Accounting..., Process Improvement, Project Management, SOX Compliancy, Stock Compensation..., Fixed Assets, Payroll, Accounts Payable, PeopleSoft, Microsoft Excel, Microsoft Word, Variance Analysis, Sarbanes-Oxley, General Ledger, Consolidation, US GAAP, Cash Flow
Education
Lakeland College
BA, Accounting
Kassandra Landfair's APAC Customer Services Experience May 2000 - December 2000
Job Experienced Customer Service Representative
Industry Consumer Services
Experience
Michaels Energy (via Kelly Services) January 2013 - July 2013
Alliant Energy (via Kelly Services) October 2012 - December 2012
Toyota Financial Services (via Adecco) June 2007 - December 2008
Madge Phillips Center May 2006 - August 2006
Waypoint Madge Phillips Center May 2006 - August 2006
GC Services November 2001 - December 2003
GC Services November 2001 - December 2003
GC Services November 2001 - December 2003
GC Services April 2001 - October 2001
APAC Customer Services May 2000 - December 2000
Skills
Data Entry, Ten Key, Cash Handling Experience, Microsoft Word, PowerPoint, Microsoft Excel, Microsoft Publisher, Access, Lotus Notes, Database Administration, Internet, Email, Customer Information..., Customer Service, Customer Retention, Positive Team Player, Highly motivated..., Communication Skills, Close Attention to..., Outstanding time..., Software Documentation, Creative Problem Solving, Critical Thinking, Data Collection, Microsoft Office, Spreadsheets, Telephone Skills, Call Centers, Claims Handling, Rebates, Customer Experience, Customer Satisfaction, Cashiering, Filing, Finance, Nonprofits, Energy Efficiency, Typing
Education
Upper Iowa University 2010 — 2012
B.S, Management
Upper Iowa University 2009 — 2012
Bachelor's degree, Business Administration and Management, General
Kirkwood Community College 2004 — 2006
Associate of Arts (A.A.), Human Services, General
Michaels Energy (via Kelly Services) January 2013 - July 2013
Alliant Energy (via Kelly Services) October 2012 - December 2012
Toyota Financial Services (via Adecco) June 2007 - December 2008
Madge Phillips Center May 2006 - August 2006
Waypoint Madge Phillips Center May 2006 - August 2006
GC Services November 2001 - December 2003
GC Services November 2001 - December 2003
GC Services November 2001 - December 2003
GC Services April 2001 - October 2001
APAC Customer Services May 2000 - December 2000
Skills
Data Entry, Ten Key, Cash Handling Experience, Microsoft Word, PowerPoint, Microsoft Excel, Microsoft Publisher, Access, Lotus Notes, Database Administration, Internet, Email, Customer Information..., Customer Service, Customer Retention, Positive Team Player, Highly motivated..., Communication Skills, Close Attention to..., Outstanding time..., Software Documentation, Creative Problem Solving, Critical Thinking, Data Collection, Microsoft Office, Spreadsheets, Telephone Skills, Call Centers, Claims Handling, Rebates, Customer Experience, Customer Satisfaction, Cashiering, Filing, Finance, Nonprofits, Energy Efficiency, Typing
Education
Upper Iowa University 2010 — 2012
B.S, Management
Upper Iowa University 2009 — 2012
Bachelor's degree, Business Administration and Management, General
Kirkwood Community College 2004 — 2006
Associate of Arts (A.A.), Human Services, General
Stacey Raus Stacey Raus's APAC Customer Services Experience August 2010 - March 2011
Job Vice President of Client Operations
Industry Outsourcing/Offshoring
Experience
Infinity Contact June 2011 - April 2014
Transamerica 2014 - 2014
Transamerica 2014 - 2014
APAC Customer Services August 2010 - March 2011
APAC Customer Services September 2007 - August 2010
APAC Customer Services August 2006 - September 2007
Skills
Call Center, BPO, Workforce Management, Call Center Development, Corporate Development, Business Strategy, Strategic Partnerships, Business Planning, Business Process..., Customer Engagement, Inbound Marketing, Call Centers, Contact Centers, Account Management, Outsourcing, Team Building, Performance Management, Training, Customer Satisfaction, Customer Retention, CRM, Vendor Management
Education
Luther College 1989 — 1993
Bachelor of Arts (B.A.), Public Communication
Infinity Contact June 2011 - April 2014
Transamerica 2014 - 2014
Transamerica 2014 - 2014
APAC Customer Services August 2010 - March 2011
APAC Customer Services September 2007 - August 2010
APAC Customer Services August 2006 - September 2007
Skills
Call Center, BPO, Workforce Management, Call Center Development, Corporate Development, Business Strategy, Strategic Partnerships, Business Planning, Business Process..., Customer Engagement, Inbound Marketing, Call Centers, Contact Centers, Account Management, Outsourcing, Team Building, Performance Management, Training, Customer Satisfaction, Customer Retention, CRM, Vendor Management
Education
Luther College 1989 — 1993
Bachelor of Arts (B.A.), Public Communication
Lucy Dunbar Lucy Dunbar's APAC Customer Services Experience September 2014 - February 2015
Job Customer Service Representative at NexRep, LLC
Industry Outsourcing/Offshoring
Experience
NexRep, LLC July 2015 - Present
APAC Customer Services September 2014 - February 2015
1NWContact January 2014 - July 2014
ManpowerGroup September 2013 - October 2013
Dynamic Recovery Solutions November 2012 - July 2013
NexRep, LLC March 2012 - April 2013
1NW Contact 2011 - 2012
Las Cruces Public Schools August 2008 - July 2011
1800flowers.com May 2006 - February 2007
New Century Title Company September 2001 - October 2004
Skills
Telemarketing, Customer Service, Call Centers, Customer Satisfaction, Customer Experience, Sales, B2B, Telephone Skills, Call Center Development, Customer Retention, Customer Support, Inbound Marketing, Customer Service, Sales, Data Entry, CRM, Invoicing, Collections, Workforce Management, Contact Centers, BPO, Time Management, Outlook, Technical Support
Education
Laney College 1983 — 1984
NA, General Studies
NexRep, LLC July 2015 - Present
APAC Customer Services September 2014 - February 2015
1NWContact January 2014 - July 2014
ManpowerGroup September 2013 - October 2013
Dynamic Recovery Solutions November 2012 - July 2013
NexRep, LLC March 2012 - April 2013
1NW Contact 2011 - 2012
Las Cruces Public Schools August 2008 - July 2011
1800flowers.com May 2006 - February 2007
New Century Title Company September 2001 - October 2004
Skills
Telemarketing, Customer Service, Call Centers, Customer Satisfaction, Customer Experience, Sales, B2B, Telephone Skills, Call Center Development, Customer Retention, Customer Support, Inbound Marketing, Customer Service, Sales, Data Entry, CRM, Invoicing, Collections, Workforce Management, Contact Centers, BPO, Time Management, Outlook, Technical Support
Education
Laney College 1983 — 1984
NA, General Studies
Nicole Ele Nicole Ele's APAC Customer Services Experience December 2009 - May 2011
Job Visual Merchandiser at Macy's
Industry Apparel & Fashion
Experience
Macy's April 2013 - Present
Mesquite Valley May 2011 - May 2013
APAC Customer Services December 2009 - May 2011
Dillards March 2008 - June 2009
Skills
Fashion Design, Illustration, Adobe Creative Suite, Patterning, Grading, Costume Design, Customer Service, Millinery, Apparel Construction, Textile Industry, Pattern, Sewing, Styling, Apparel, Fashion Illustration
Education
The Art Institute of Tucson
Bachelor of Arts, Fashion Design
Labette Community College
Associates of Applied Arts, History
Macy's April 2013 - Present
Mesquite Valley May 2011 - May 2013
APAC Customer Services December 2009 - May 2011
Dillards March 2008 - June 2009
Skills
Fashion Design, Illustration, Adobe Creative Suite, Patterning, Grading, Costume Design, Customer Service, Millinery, Apparel Construction, Textile Industry, Pattern, Sewing, Styling, Apparel, Fashion Illustration
Education
The Art Institute of Tucson
Bachelor of Arts, Fashion Design
Labette Community College
Associates of Applied Arts, History
Chad Gatewood Chad Gatewood's APAC Customer Services Experience December 1998 - September 2000
Job IT Consultant at TEKsystems
Industry Information Technology and Services
Experience
TEKsystems April 2012 - Present
Walmart October 2010 - February 2012
O'Melveny & Myers LLP October 2000 - July 2004
APAC Customer Services December 1998 - September 2000
CRST September 1997 - December 1998
Skills
Windows Networking, Web Development, Application Development, Web Applications, Adobe Software, Graphic Design, Web Services, Technical Training, Programming, Problem Solving, Computer Hardware..., Visual Basic, ASP, HTML 5, XML, Advanced CSS, Unix Shell Scripting, Linux, Unix, PHP, Perl, Computer Repair, Networking, Visual Studio, Visio, IIS, Hardware, Software Installation, Databases, Operating Systems, Help Desk Support, .NET, Database Design, XP, Access, SharePoint, CSS, JavaScript, Windows 7, Android, HTML, Computer Hardware, VB.NET, Remote Desktop, Technical Support, MySQL, AJAX, Servers, Microsoft SQL Server
Education
Kirkwood Community College
TEKsystems April 2012 - Present
Walmart October 2010 - February 2012
O'Melveny & Myers LLP October 2000 - July 2004
APAC Customer Services December 1998 - September 2000
CRST September 1997 - December 1998
Skills
Windows Networking, Web Development, Application Development, Web Applications, Adobe Software, Graphic Design, Web Services, Technical Training, Programming, Problem Solving, Computer Hardware..., Visual Basic, ASP, HTML 5, XML, Advanced CSS, Unix Shell Scripting, Linux, Unix, PHP, Perl, Computer Repair, Networking, Visual Studio, Visio, IIS, Hardware, Software Installation, Databases, Operating Systems, Help Desk Support, .NET, Database Design, XP, Access, SharePoint, CSS, JavaScript, Windows 7, Android, HTML, Computer Hardware, VB.NET, Remote Desktop, Technical Support, MySQL, AJAX, Servers, Microsoft SQL Server
Education
Kirkwood Community College
Amanda Papakee Amanda Papakee's APAC Customer Services Experience 2010 - 2012
Job Student Therapist at Olson Clinic
Industry Mental Health Care
Experience
Olson Clinic Account ExecutiveAutoCheckJanuary 2012 - January 2014
APAC Customer Services 2010 - 2012
APAC Customer Services June 2011 - September 2011
Pei's Ohana Restaurant August 2005 - July 2010
Spatially Organized Thinking Lab December 2006 - December 2008
Skills
Family Therapy, Couples Work, Mental Health Counseling, Play Therapy, Marriage, Data Analysis, Research, Data Entry, Team Building, Child Therapy, Nonprofits
Education
Mt Mercy University 2013 — 2015
Master's degree, Marriage and Family Therapy/Counseling
University of Iowa 2006 — 2009
B.A, Psychology
Kirkwood Community College 2004 — 2005
A.A, Liberal Arts
Olson Clinic Account ExecutiveAutoCheckJanuary 2012 - January 2014
APAC Customer Services 2010 - 2012
APAC Customer Services June 2011 - September 2011
Pei's Ohana Restaurant August 2005 - July 2010
Spatially Organized Thinking Lab December 2006 - December 2008
Skills
Family Therapy, Couples Work, Mental Health Counseling, Play Therapy, Marriage, Data Analysis, Research, Data Entry, Team Building, Child Therapy, Nonprofits
Education
Mt Mercy University 2013 — 2015
Master's degree, Marriage and Family Therapy/Counseling
University of Iowa 2006 — 2009
B.A, Psychology
Kirkwood Community College 2004 — 2005
A.A, Liberal Arts
Analecia Harms Analecia Harms's APAC Customer Services Experience June 2007 - December 2007
Job Leave of Absence Coordinator at Sedgwick
Industry Publishing
Experience
Sedgwick April 2014 - Present
Sedgwick September 2013 - April 2014
McGraw-Hill Higher Education May 2011 - September 2013
J&P Cycles February 2008 - February 2011
APAC Customer Services June 2007 - December 2007
Skills
Organization, FMLA, Time Management, Program Management, Typing, Team Leadership, Social Media, Customer Service, Call Centers, Data Entry, Microsoft Technologies, Salesforce.com, Ecometry, RightNow, Customer Satisfaction, Customer Escalation..., Strategic Planning, WebEx, Social Networking, Avaya
Education
Kirkwood Community College 2005 — 2008
Liberal Arts and Sciences, General Studies and Humanities
Monticello High School 2001 — 2005
High School Diploma
Sedgwick April 2014 - Present
Sedgwick September 2013 - April 2014
McGraw-Hill Higher Education May 2011 - September 2013
J&P Cycles February 2008 - February 2011
APAC Customer Services June 2007 - December 2007
Skills
Organization, FMLA, Time Management, Program Management, Typing, Team Leadership, Social Media, Customer Service, Call Centers, Data Entry, Microsoft Technologies, Salesforce.com, Ecometry, RightNow, Customer Satisfaction, Customer Escalation..., Strategic Planning, WebEx, Social Networking, Avaya
Education
Kirkwood Community College 2005 — 2008
Liberal Arts and Sciences, General Studies and Humanities
Monticello High School 2001 — 2005
High School Diploma
Wayne A. Haegele's APAC Customer Services Experience August 2001 - April 2013
Job Quality Assurance Analyst at APAC Customer Services
Industry Outsourcing/Offshoring
Experience
APAC Customer Services August 2001 - April 2013
Skills
Microsoft Excel, Microsoft Word, Quality Assurance, Call Centers, Coaching, Salesforce.com, Team Leadership, Training, Team Management, Customer Experience, Business Analysis, Workforce Management, BPO, Operations Management, Performance Management, Management, Data Analysis, Process Improvement, Cross-functional Team..., Training Delivery, Account Management, Analytics, Employee Engagement, Customer Service, Project Management, COPC, Leadership Development, Call Center Development, IEX, Employee Relations, Inbound Marketing, Outsourcing, Customer Satisfaction, Escalation, Call Monitoring, Process Flow..., Contact Centers, Call Center...
Education
Lakeshore Technical College 1969 — 1971
Electronics
APAC Customer Services August 2001 - April 2013
Skills
Microsoft Excel, Microsoft Word, Quality Assurance, Call Centers, Coaching, Salesforce.com, Team Leadership, Training, Team Management, Customer Experience, Business Analysis, Workforce Management, BPO, Operations Management, Performance Management, Management, Data Analysis, Process Improvement, Cross-functional Team..., Training Delivery, Account Management, Analytics, Employee Engagement, Customer Service, Project Management, COPC, Leadership Development, Call Center Development, IEX, Employee Relations, Inbound Marketing, Outsourcing, Customer Satisfaction, Escalation, Call Monitoring, Process Flow..., Contact Centers, Call Center...
Education
Lakeshore Technical College 1969 — 1971
Electronics
Kathy Oster, PHR Kathy Oster, PHR's APAC Customer Services Experience 1993 - 2000
Job Sr. Operations Manager at Grom Associates, Inc.
Industry Information Technology and Services
Experience
Grom Associates, Inc. May 2011 - Present
Grom Associates January 2010 - April 2011
Medical Marketing Studies US, Inc. February 2009 - December 2009
TeamLink Corporation October 2002 - February 2009
Taratec Development Corporation 2000 - 2002
APAC Customer Services 1993 - 2000
Square D Company 1983 - 1992
Harnischfeger 1979 - 1983
Skills
Recruiting, Technical Recruiting, Sourcing, Vendor Management, Outsourcing, Management, Contract Recruitment, Process Improvement, Talent Acquisition, Account Management, SAP, Sales, CRM, ERP, Change Management, Resource Management, Business Process..., Human Resources, Leadership, Strategy
Education
Thomas Jefferson High School 1968 — 1975
Kentucky-Western University
Human Resources Management
Kirkwood Community College
Business
Raritan Valley Community College
Human Resources
Grom Associates, Inc. May 2011 - Present
Grom Associates January 2010 - April 2011
Medical Marketing Studies US, Inc. February 2009 - December 2009
TeamLink Corporation October 2002 - February 2009
Taratec Development Corporation 2000 - 2002
APAC Customer Services 1993 - 2000
Square D Company 1983 - 1992
Harnischfeger 1979 - 1983
Skills
Recruiting, Technical Recruiting, Sourcing, Vendor Management, Outsourcing, Management, Contract Recruitment, Process Improvement, Talent Acquisition, Account Management, SAP, Sales, CRM, ERP, Change Management, Resource Management, Business Process..., Human Resources, Leadership, Strategy
Education
Thomas Jefferson High School 1968 — 1975
Kentucky-Western University
Human Resources Management
Kirkwood Community College
Business
Raritan Valley Community College
Human Resources
Susan Millspaugh Susan Millspaugh's APAC Customer Services Experience 1999 - 2005
Job Head of Production NM and Dir of Marketing First Mortgage Company
Industry Banking
Experience
First Mortgage Company September 2013 - Present
Bank of Albuquerque February 2010 - September 2013
Charter Bank 2005 - 2010
APAC Customer Services 1999 - 2005
Faneuil Inc March 1997 - 1999
Discover Card 1985 - 1997
Skills
Customer Relations, Strategic Planning, Negotiation, Sales Management, Marketing Strategy, Contract Negotiation, Budgeting, Team Building, Business Strategy, Team Leadership, Advertising, Problem Solving, New Business Development, Online Marketing, Account Management, Change Management, Social Media Marketing, Social Media, B2B, Strategy Development, P&L responsibility, Budget Management, Competitive Analysis, Leadership Development, Business Planning
Education
Lake Forest Graduate School of Management 1989 — 1991
MBA, Marketing
Northwestern University 1982 — 1986
bs, business
First Mortgage Company September 2013 - Present
Bank of Albuquerque February 2010 - September 2013
Charter Bank 2005 - 2010
APAC Customer Services 1999 - 2005
Faneuil Inc March 1997 - 1999
Discover Card 1985 - 1997
Skills
Customer Relations, Strategic Planning, Negotiation, Sales Management, Marketing Strategy, Contract Negotiation, Budgeting, Team Building, Business Strategy, Team Leadership, Advertising, Problem Solving, New Business Development, Online Marketing, Account Management, Change Management, Social Media Marketing, Social Media, B2B, Strategy Development, P&L responsibility, Budget Management, Competitive Analysis, Leadership Development, Business Planning
Education
Lake Forest Graduate School of Management 1989 — 1991
MBA, Marketing
Northwestern University 1982 — 1986
bs, business
Henry Greene Henry Greene's APAC Customer Services Experience September 1978 - December 1987
Job Vice President, Business Development at Jack Farrell & Associates
Industry Staffing and Recruiting
Experience
Jack Farrell & Associates April 2013 - Present
Greene Training International, Ltd. June 2010 - Present
QCSS & Greene May 2011 - April 2013
Specialized Information Publishers Association February 2008 - June 2010
Greene Training International, Ltd. June 2003 - February 2008
Henry M. Greene & Associates, Inc. January 1988 - April 2003
APAC Customer Services September 1978 - December 1987
Skills
Marketing Strategy, Strategic Partnerships, Lead Generation, Email Marketing, Publishing, Direct Marketing, Training, B2B, Online Advertising, SEM, Business Development, CRM, Start-ups, Management, Sales, Marketing
Education
Lake Forest College 1973 — 1977
BA, Psychology
Red Oak Jr. High
Jack Farrell & Associates April 2013 - Present
Greene Training International, Ltd. June 2010 - Present
QCSS & Greene May 2011 - April 2013
Specialized Information Publishers Association February 2008 - June 2010
Greene Training International, Ltd. June 2003 - February 2008
Henry M. Greene & Associates, Inc. January 1988 - April 2003
APAC Customer Services September 1978 - December 1987
Skills
Marketing Strategy, Strategic Partnerships, Lead Generation, Email Marketing, Publishing, Direct Marketing, Training, B2B, Online Advertising, SEM, Business Development, CRM, Start-ups, Management, Sales, Marketing
Education
Lake Forest College 1973 — 1977
BA, Psychology
Red Oak Jr. High
Daniel Rike Daniel Rike's APAC Customer Services Experience 2000 - 2005
Job Estimator at D.A.D. Manufacturing
Industry Mechanical or Industrial Engineering
Experience
D.A.D. Manufacturing August 2014 - Present
Manufacturing Company, Cedar Rapids March 2011 - April 2014
John Deere Davenport Iowa Works November 2010 - March 2011
Disabled American Veterans May 2010 - November 2010
Basler Electric 2005 - 2010
APAC Customer Services 2000 - 2005
Terex / Cedarapids Inc 1989 - 2000
Skills
Program Management, Manufacturing, Process Improvement, Project Planning, Engineering, Project Management, Lean Manufacturing, Continuous Improvement, Manufacturing..., Leadership, Industrial Engineering, Design for Manufacturing, Management, Six Sigma, Value Stream Mapping, Kaizen, Manufacturing...
Education
Oklahoma State University 1975 — 1980
Bachelor of Science, Mechanical Engineering
Kirkwood Community College
Continuing Education, Computer Programming
D.A.D. Manufacturing August 2014 - Present
Manufacturing Company, Cedar Rapids March 2011 - April 2014
John Deere Davenport Iowa Works November 2010 - March 2011
Disabled American Veterans May 2010 - November 2010
Basler Electric 2005 - 2010
APAC Customer Services 2000 - 2005
Terex / Cedarapids Inc 1989 - 2000
Skills
Program Management, Manufacturing, Process Improvement, Project Planning, Engineering, Project Management, Lean Manufacturing, Continuous Improvement, Manufacturing..., Leadership, Industrial Engineering, Design for Manufacturing, Management, Six Sigma, Value Stream Mapping, Kaizen, Manufacturing...
Education
Oklahoma State University 1975 — 1980
Bachelor of Science, Mechanical Engineering
Kirkwood Community College
Continuing Education, Computer Programming
Jon Sipole Jon Sipole's APAC Customer Services Experience July 2013 - September 2013
Job Client Services Manager at Total Marketing Concepts
Industry Executive Office
Experience
Hillsboro Community College September 2014 - November 2014
APAC Customer Services July 2013 - September 2013
Insphere Insurance Solutions January 2008 - 2011
CareCore National November 2006 - August 2007
SITEL CORPORATION April 2005 - August 2006
CIVIC DEVELOPMENT GROUP August 2001 - March 2005
AUSDALL & FARRAR, INC March 2000 - August 2001
TRANSCOM USA September 1997 - March 2000
UNITED STATES POST OFFICE May 1982 - September 1997
Skills
Telemarketing, Customer Service, Customer Relations, Coaching, Quality Assurance, Budgeting, Scheduling, Insurance, Forecasting, Telecommunications, Office Equipment, Counseling, Call Center, Operations Management, Workforce Management, Customer Satisfaction, Customer Experience, Vendor Management, Performance Management, Budgets, Process Improvement, Call Centers, Training, CRM, Leadership, Business Development, Account Management, Recruiting, Management, Marketing, Team Building, Customer Retention, Strategic Planning, Analysis, Selling, Human Resources, Retail, B2B, Finance, Hiring, Employee Benefits, Employee Training, Team Leadership, Cold Calling, Sales Operations, Direct Sales, Sales Management, Sales
Education
Lincoln Land Community College 1976 — 1979
2 years, Business Management
Lincoln Land Community College 1976 — 1979
2 years, Business Management
Hillsboro Community College September 2014 - November 2014
APAC Customer Services July 2013 - September 2013
Insphere Insurance Solutions January 2008 - 2011
CareCore National November 2006 - August 2007
SITEL CORPORATION April 2005 - August 2006
CIVIC DEVELOPMENT GROUP August 2001 - March 2005
AUSDALL & FARRAR, INC March 2000 - August 2001
TRANSCOM USA September 1997 - March 2000
UNITED STATES POST OFFICE May 1982 - September 1997
Skills
Telemarketing, Customer Service, Customer Relations, Coaching, Quality Assurance, Budgeting, Scheduling, Insurance, Forecasting, Telecommunications, Office Equipment, Counseling, Call Center, Operations Management, Workforce Management, Customer Satisfaction, Customer Experience, Vendor Management, Performance Management, Budgets, Process Improvement, Call Centers, Training, CRM, Leadership, Business Development, Account Management, Recruiting, Management, Marketing, Team Building, Customer Retention, Strategic Planning, Analysis, Selling, Human Resources, Retail, B2B, Finance, Hiring, Employee Benefits, Employee Training, Team Leadership, Cold Calling, Sales Operations, Direct Sales, Sales Management, Sales
Education
Lincoln Land Community College 1976 — 1979
2 years, Business Management
Lincoln Land Community College 1976 — 1979
2 years, Business Management
Wendi Birch Wendi Birch's APAC Customer Services Experience May 1994 - February 2002
Job Sr. Engineering Project Assistant at Rockwell Collins
Industry Aviation & Aerospace
Experience
Rockwell Collins May 2006 - Present
Alliant Energy February 2002 - May 2006
APAC Customer Services May 1994 - February 2002
Skills
PeopleSoft, Process Improvement, Microsoft Excel, Outlook, Microsoft Office, Human Resources, SAP, Access, Software Documentation, Benefits Administration, Employee Relations, Spreadsheets, Payroll, Microsoft Word, Billing Systems
Education
Mount Mercy University 2012 — 2014
Bachelor's degree, Human Resources Management and Services
Kirkwood Community College 1986 — 1988
Associate of Arts and Sciences (AAS), Marketing/Management
Rockwell Collins May 2006 - Present
Alliant Energy February 2002 - May 2006
APAC Customer Services May 1994 - February 2002
Skills
PeopleSoft, Process Improvement, Microsoft Excel, Outlook, Microsoft Office, Human Resources, SAP, Access, Software Documentation, Benefits Administration, Employee Relations, Spreadsheets, Payroll, Microsoft Word, Billing Systems
Education
Mount Mercy University 2012 — 2014
Bachelor's degree, Human Resources Management and Services
Kirkwood Community College 1986 — 1988
Associate of Arts and Sciences (AAS), Marketing/Management
Joshua Kaliszewski's APAC Customer Services Experience September 2004 - June 2006
Job Project Engineer at Aztera
Industry Electrical/Electronic Manufacturing
Experience
Aztera May 2011 - November 2013
Everest Interscience August 2011 - December 2011
Loma Catalina July 2006 - September 2011
APAC Customer Services September 2004 - June 2006
Pizza Hut June 2002 - September 2004
Madison-Kipp Corporation June 2002 - August 2003
Michael's Frozen Custard April 1997 - June 2002
Skills
Engineering, Matlab, Testing, Microsoft Office, Electronics, Integration, Microsoft Excel, Solidworks, MS Project, Program Management, Manufacturing, Troubleshooting, Microsoft Word, Windows, Technical Writing, Product Development, Customer Service, Outlook, Team Leadership, Optimizations, AutoCAD, Customer Relations, PowerPoint, Quality Assurance, Project Engineering, Electrical Engineering, Simulations, Systems Engineering, Automation, Lean Manufacturing, C, Excel, Word, Problem Solving, Assembly, Simulation, Optimization, Hardware, Leadership, Analog Circuit Design, Digital Electronics, Arduino, Microcontrollers, Battery Management..., Lithium-ion Batteries, Soldering, PCB design, Labview, Analog, Sensors
Education
University of Arizona 2008 — 2011
B.S., Electrical Engineering
Pima Community College 2004 — 2008
Associate of Science Degree, Associates of Science
Madison Area Technical College 2003 — 2004
Liberal Arts Transfer program
Aztera May 2011 - November 2013
Everest Interscience August 2011 - December 2011
Loma Catalina July 2006 - September 2011
APAC Customer Services September 2004 - June 2006
Pizza Hut June 2002 - September 2004
Madison-Kipp Corporation June 2002 - August 2003
Michael's Frozen Custard April 1997 - June 2002
Skills
Engineering, Matlab, Testing, Microsoft Office, Electronics, Integration, Microsoft Excel, Solidworks, MS Project, Program Management, Manufacturing, Troubleshooting, Microsoft Word, Windows, Technical Writing, Product Development, Customer Service, Outlook, Team Leadership, Optimizations, AutoCAD, Customer Relations, PowerPoint, Quality Assurance, Project Engineering, Electrical Engineering, Simulations, Systems Engineering, Automation, Lean Manufacturing, C, Excel, Word, Problem Solving, Assembly, Simulation, Optimization, Hardware, Leadership, Analog Circuit Design, Digital Electronics, Arduino, Microcontrollers, Battery Management..., Lithium-ion Batteries, Soldering, PCB design, Labview, Analog, Sensors
Education
University of Arizona 2008 — 2011
B.S., Electrical Engineering
Pima Community College 2004 — 2008
Associate of Science Degree, Associates of Science
Madison Area Technical College 2003 — 2004
Liberal Arts Transfer program
Ashley Heim Ashley Heim's APAC Customer Services Experience June 1999 - October 2001
Job Purchasing Agent at University of Iowa
Industry Aviation & Aerospace
Experience
Scheldrup Blades 2012 - 2012
University of Iowa March 2011 - August 2011
Rockwell Collins September 2009 - March 2011
Rockwell Collins November 2005 - September 2009
Rockwell Collins July 2005 - November 2005
GC Services May 2002 - August 2002
APAC Customer Services June 1999 - October 2001
Prototype Consulting August 1998 - May 1999
Riccolo and Semelroth, PC January 1998 - March 1998
Skills
Microsoft Office tools..., Six Sigma, Lean Manufacturing, Procurement, Cross-functional Team..., Continuous Improvement, Strategic Sourcing, Microsoft Word, Value Stream Mapping, Supply Chain Management, Supply Management, Supply Chain, Purchasing, Process Improvement, Project Planning, SAP, MRP, Customer Service
Education
Kirkwood Community College 2012 — 2012
Associate of Arts (A.A.), Paralegal Studies
Mount Mercy University 1999 — 2004
BA, Sociology and Criminal Justice
Scheldrup Blades 2012 - 2012
University of Iowa March 2011 - August 2011
Rockwell Collins September 2009 - March 2011
Rockwell Collins November 2005 - September 2009
Rockwell Collins July 2005 - November 2005
GC Services May 2002 - August 2002
APAC Customer Services June 1999 - October 2001
Prototype Consulting August 1998 - May 1999
Riccolo and Semelroth, PC January 1998 - March 1998
Skills
Microsoft Office tools..., Six Sigma, Lean Manufacturing, Procurement, Cross-functional Team..., Continuous Improvement, Strategic Sourcing, Microsoft Word, Value Stream Mapping, Supply Chain Management, Supply Management, Supply Chain, Purchasing, Process Improvement, Project Planning, SAP, MRP, Customer Service
Education
Kirkwood Community College 2012 — 2012
Associate of Arts (A.A.), Paralegal Studies
Mount Mercy University 1999 — 2004
BA, Sociology and Criminal Justice
Desiree Torres Desiree Torres's APAC Customer Services Experience September 2008 - March 2009
Job Customer Service Professional
Industry Telecommunications
Experience
Starwood Hotels & Resorts Worldwide, Inc. March 2015 - Present
Pole To Win International March 2014 - March 2015
MAXIMUS July 2013 - January 2014
Hostgator.com November 2012 - February 2013
AT&T Mobility December 2011 - June 2012
APAC Customer Services September 2008 - March 2009
PRC, LLC May 2008 - September 2008
Thomas L. Cardella and Associates January 2008 - May 2008
Skills
Customer Service, Sales, Technical Support, Warehousing, Restaurants, Customer Support, Data Entry, Quality Assurance, WordPress, Microsoft Excel, Customer Satisfaction, Training, Call Centers, Customer Experience, Troubleshooting, Microsoft Office, Customer Retention, Networking, Outlook, Team Building, Telecommunications, Blogging
Education
Kirkwood Community College 2008 — 2011
none, Journalism
Craig High 1999 — 2004
Diploma, General Studies
Starwood Hotels & Resorts Worldwide, Inc. March 2015 - Present
Pole To Win International March 2014 - March 2015
MAXIMUS July 2013 - January 2014
Hostgator.com November 2012 - February 2013
AT&T Mobility December 2011 - June 2012
APAC Customer Services September 2008 - March 2009
PRC, LLC May 2008 - September 2008
Thomas L. Cardella and Associates January 2008 - May 2008
Skills
Customer Service, Sales, Technical Support, Warehousing, Restaurants, Customer Support, Data Entry, Quality Assurance, WordPress, Microsoft Excel, Customer Satisfaction, Training, Call Centers, Customer Experience, Troubleshooting, Microsoft Office, Customer Retention, Networking, Outlook, Team Building, Telecommunications, Blogging
Education
Kirkwood Community College 2008 — 2011
none, Journalism
Craig High 1999 — 2004
Diploma, General Studies
Kelly Neal's APAC Customer Services Experience 1997 - 2002
Job Associate System Engineer at UnityPoint
Industry Information Technology and Services
Experience
UnityPoint Health February 2014 - Present
UnityPoint December 2011 - February 2014
APAC Customer Services 1997 - 2002
Skills
Troubleshooting, Technical Support, System Administration, Help Desk Support, Call Centers, Software Documentation, Windows 7, Windows XP, SharePoint, Process Improvement, Visio, Computer Hardware, Active Directory, Citrix, ITIL, Microsoft Office Suites, Microsoft Exchange
Education
Kirkwood Community College 2012 — 2014
Business Management, Business Administration and Management, General
Kaplan University-Davenport Campus 1996 — 1998
Associate of Arts (A.A.), Computer Programming/Programmer, General
UnityPoint Health February 2014 - Present
UnityPoint December 2011 - February 2014
APAC Customer Services 1997 - 2002
Skills
Troubleshooting, Technical Support, System Administration, Help Desk Support, Call Centers, Software Documentation, Windows 7, Windows XP, SharePoint, Process Improvement, Visio, Computer Hardware, Active Directory, Citrix, ITIL, Microsoft Office Suites, Microsoft Exchange
Education
Kirkwood Community College 2012 — 2014
Business Management, Business Administration and Management, General
Kaplan University-Davenport Campus 1996 — 1998
Associate of Arts (A.A.), Computer Programming/Programmer, General
Heidi Thompson Heidi Thompson's APAC Customer Services Experience October 2004 - November 2005
Job Account Manager at Benefit Resource Group
Industry Human Resources
Experience
Benefit Resource Group April 2013 - Present
Prospect Education, LLC February 2012 - January 2013
Life Style Staffing January 2006 - February 2012
Newell Rubbermaid 2006 - 2011
APAC Customer Services October 2004 - November 2005
New Voters Project March 2004 - December 2004
Kitchen Collection February 2003 - November 2004
Skills
Employee Relations, Customer Service, Talent Acquisition, Employee Engagement, Strategic Planning, Change Management, Organizational..., Account Management, Hiring, Problem Solving, Team Building, Customer Relations, Outlook, Microsoft Office, Coaching, Merchandising, Performance Management, Technical Recruiting, Business Management, Interviewing, Program Management, Recruitment/Retention, Writing, Excel, Applicant Tracking..., Full-cycle Recruiting, Word, Call Center, PowerPoint, Customer Satisfaction, Retail, Team Leadership, Internal Communications, Scheduling, Analysis, Recruiting, Management, Interviews, Human Resources, Training, Contract Recruitment, College Recruiting, Temporary Placement, Staff Development, Onboarding, Leadership, Personnel Management, Employee Training, Internet Recruiting, Temporary Staffing
Education
Fox Valley Technical College 2003 — 2005
Madison Area Technical College 2000 — 2002
Associates Degree
LRS 2014
Benefit Resource Group April 2013 - Present
Prospect Education, LLC February 2012 - January 2013
Life Style Staffing January 2006 - February 2012
Newell Rubbermaid 2006 - 2011
APAC Customer Services October 2004 - November 2005
New Voters Project March 2004 - December 2004
Kitchen Collection February 2003 - November 2004
Skills
Employee Relations, Customer Service, Talent Acquisition, Employee Engagement, Strategic Planning, Change Management, Organizational..., Account Management, Hiring, Problem Solving, Team Building, Customer Relations, Outlook, Microsoft Office, Coaching, Merchandising, Performance Management, Technical Recruiting, Business Management, Interviewing, Program Management, Recruitment/Retention, Writing, Excel, Applicant Tracking..., Full-cycle Recruiting, Word, Call Center, PowerPoint, Customer Satisfaction, Retail, Team Leadership, Internal Communications, Scheduling, Analysis, Recruiting, Management, Interviews, Human Resources, Training, Contract Recruitment, College Recruiting, Temporary Placement, Staff Development, Onboarding, Leadership, Personnel Management, Employee Training, Internet Recruiting, Temporary Staffing
Education
Fox Valley Technical College 2003 — 2005
Madison Area Technical College 2000 — 2002
Associates Degree
LRS 2014
KC Swanson KC Swanson's APAC Customer Services Experience June 2001 - May 2002
Job Executive Team Leader at Target
Industry Human Resources
Experience
Target June 2013 - Present
West Coast Tavern July 2012 - June 2013
Wavehouse San Diego June 2012 - June 2013
US Army February 2004 - May 2009
Sears Holdings Corporation August 2003 - January 2004
APAC Customer Services June 2001 - May 2002
Skills
Organizational..., Leadership Development, Security, Leadership, Teamwork, Military, Microsoft Office, Training, Security Clearance, Sales, Customer Service, Recruiting, Weapons, Human Resources, Performance Management, Employee Relations
Education
San Diego State University-California State University 2011 — 2013
Bachelor of Science in Business Administration, Major in Management with a specialization in human resource management
Long Beach City College 2009 — 2011
Liberal Arts and Sciences, Undergraduate Studies
Galesburg High School 1998 — 2002
Diploma, General Studies
Target June 2013 - Present
West Coast Tavern July 2012 - June 2013
Wavehouse San Diego June 2012 - June 2013
US Army February 2004 - May 2009
Sears Holdings Corporation August 2003 - January 2004
APAC Customer Services June 2001 - May 2002
Skills
Organizational..., Leadership Development, Security, Leadership, Teamwork, Military, Microsoft Office, Training, Security Clearance, Sales, Customer Service, Recruiting, Weapons, Human Resources, Performance Management, Employee Relations
Education
San Diego State University-California State University 2011 — 2013
Bachelor of Science in Business Administration, Major in Management with a specialization in human resource management
Long Beach City College 2009 — 2011
Liberal Arts and Sciences, Undergraduate Studies
Galesburg High School 1998 — 2002
Diploma, General Studies
Davida Brown Davida Brown's APAC Customer Services Experience September 2012 - June 2014
Job Gaston Community Action, Case Manager
Industry Nonprofit Organization Management
Experience
Gaston Community Action August 2014 - Present
APAC Customer Services September 2012 - June 2014
Stanly County Schools January 2007 - June 2011
Rowan County Helping Ministries February 2006 - May 2006
Stanly County Partnership for Children (Smart Start) January 2003 - April 2003
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Office Support, Case Managment (with..., Customer Service, Work Independently with..., Report homeless data to..., Collaborate with Social..., Establish positive..., Cash Management, Volunteer-Teacher..., Risk Managment, PowerPoint, Data Entry, Parent Education, Community Outreach, School Social Work, Interviews, Communication, Nonprofits, Social Services, Volunteer Management
Education
Livingstone College 2003 — 2007
Bachelors of Science, Social Work
Stanly Community College 2000 — 2003
Associates of Applied Science, Human Services
Gaston Community Action August 2014 - Present
APAC Customer Services September 2012 - June 2014
Stanly County Schools January 2007 - June 2011
Rowan County Helping Ministries February 2006 - May 2006
Stanly County Partnership for Children (Smart Start) January 2003 - April 2003
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Office Support, Case Managment (with..., Customer Service, Work Independently with..., Report homeless data to..., Collaborate with Social..., Establish positive..., Cash Management, Volunteer-Teacher..., Risk Managment, PowerPoint, Data Entry, Parent Education, Community Outreach, School Social Work, Interviews, Communication, Nonprofits, Social Services, Volunteer Management
Education
Livingstone College 2003 — 2007
Bachelors of Science, Social Work
Stanly Community College 2000 — 2003
Associates of Applied Science, Human Services
Janelle Holden Janelle Holden's APAC Customer Services Experience May 2009 - September 2011
Job Weforia Market Manager at Yellowbook
Industry Marketing and Advertising
Experience
Yellowbook September 2011 - Present
Yellowbook Cedar Rapids, IA September 2011 - Present
APAC May 2009 - Present
Veterans Administration Hospital May 2009 - Present
Monticello Nursing HomeMonticello, IA August 2007 - Present
APAC Customer Services May 2009 - September 2011
St. Lukes Hospital December 2007 - September 2009
Self Employed Daycare Provider August 2006 - June 2009
Winslow House Care Center September 2001 - June 2005
Internists, P.C.Cedar Rapids, IA September 2001 - June 2005
Skills
Daily Deals, Marketing Communications, Market Research, Social Media Marketing, Social Media, Social Entrepreneurship, Email Marketing, Product Marketing, Customer Service, Customer Retention, Customer Acquisition, Customer Support, Time Management, Organization, Multi Tasking, Lead Generation, Online Research, Online Lead Generation, Online Reputation..., Online Advertising, Online Communications, Deal-making, Closing Deals, Closing Contracts, New Client Acquisitions, Prospecting for New..., New Client Generation, Communication Skills, Partner Programs, Computer Proficiency, Typing, Business Networking, Business Correspondence, Client Liaison, Client Representation, Client Counseling, Direct Marketing
Education
Kirkwood Community College 2005 — 2009
Asssociate Degree Nursing, Registered Nursing/Registered Nurse
Kirkwood Community College, Cedar Rapids Iowa
Associate of Applied Science, Nursing
Yellowbook September 2011 - Present
Yellowbook Cedar Rapids, IA September 2011 - Present
APAC May 2009 - Present
Veterans Administration Hospital May 2009 - Present
Monticello Nursing HomeMonticello, IA August 2007 - Present
APAC Customer Services May 2009 - September 2011
St. Lukes Hospital December 2007 - September 2009
Self Employed Daycare Provider August 2006 - June 2009
Winslow House Care Center September 2001 - June 2005
Internists, P.C.Cedar Rapids, IA September 2001 - June 2005
Skills
Daily Deals, Marketing Communications, Market Research, Social Media Marketing, Social Media, Social Entrepreneurship, Email Marketing, Product Marketing, Customer Service, Customer Retention, Customer Acquisition, Customer Support, Time Management, Organization, Multi Tasking, Lead Generation, Online Research, Online Lead Generation, Online Reputation..., Online Advertising, Online Communications, Deal-making, Closing Deals, Closing Contracts, New Client Acquisitions, Prospecting for New..., New Client Generation, Communication Skills, Partner Programs, Computer Proficiency, Typing, Business Networking, Business Correspondence, Client Liaison, Client Representation, Client Counseling, Direct Marketing
Education
Kirkwood Community College 2005 — 2009
Asssociate Degree Nursing, Registered Nursing/Registered Nurse
Kirkwood Community College, Cedar Rapids Iowa
Associate of Applied Science, Nursing
Tieisha Barnes Tieisha Barnes's APAC Customer Services Experience June 2000 - December 2004
Job HR Assistant at Nebraska Families Collaborative
Industry Human Resources
Experience
Nebraska Families Collaborative May 2013 - Present
Blue Cross and Blue Shield of Nebraska October 2012 - May 2013
CIGNA June 2011 - October 2012
Client Services Incorporated December 2009 - September 2010
Convergys August 2008 - December 2008
Olin Community Credit Union January 2005 - August 2005
APAC Customer Services June 2000 - December 2004
Skills
Call Center, Customer Service, Data Entry, Outlook, Customer Satisfaction, Employee Relations, Employee Benefits, Microsoft Excel, Time Management, Microsoft Office, Microsoft Word, Customer Retention, PowerPoint
Education
Lindenwood University 2008 — 2010
Bachelors of Art, Human Resources Management/Personnel Administration, General
Nebraska Families Collaborative May 2013 - Present
Blue Cross and Blue Shield of Nebraska October 2012 - May 2013
CIGNA June 2011 - October 2012
Client Services Incorporated December 2009 - September 2010
Convergys August 2008 - December 2008
Olin Community Credit Union January 2005 - August 2005
APAC Customer Services June 2000 - December 2004
Skills
Call Center, Customer Service, Data Entry, Outlook, Customer Satisfaction, Employee Relations, Employee Benefits, Microsoft Excel, Time Management, Microsoft Office, Microsoft Word, Customer Retention, PowerPoint
Education
Lindenwood University 2008 — 2010
Bachelors of Art, Human Resources Management/Personnel Administration, General
Shelton Sellers Shelton Sellers's APAC Customer Services Experience November 2008 - April 2010
Job You name it; I write it.
Industry Writing and Editing
Experience
Sellers Writing January 2007 - Present
APAC Customer Services November 2008 - April 2010
Skills
Writing, Graphic Design, Freelance Writing, Creative Writing, Advertising, Marketing, Social Media Marketing
Education
Lanier Technical College 2007 — 2011
Bachelor's degree, Graphic Design
White County Highschool 2003 — 2007
General Education
Sellers Writing January 2007 - Present
APAC Customer Services November 2008 - April 2010
Skills
Writing, Graphic Design, Freelance Writing, Creative Writing, Advertising, Marketing, Social Media Marketing
Education
Lanier Technical College 2007 — 2011
Bachelor's degree, Graphic Design
White County Highschool 2003 — 2007
General Education
Brigette Yanes Brigette Yanes's APAC Customer Services Experience May 2002 - May 2004
Job Professional Author at Freelance
Industry Writing and Editing
Experience
Freelance December 2011 - Present
Self-employed writer December 2011 - December 2011
Catfish Creek an undergraduate literary journal December 2010 - December 2011
Loras College September 2007 - February 2011
APAC Customer Services May 2002 - May 2004
Ron Weber January 1998 - January 2002
Goodwill of Northeast Iowa November 1993 - January 1998
Skills
Microsoft Outlook, creative and..., public speaking, Fiction, Non-fiction, Editing, Creative Writing, Poetry, Creative Non-fiction, Prose, Public Speaking, Publishing, Literature, Science Fiction, Blogging, Books, Proofreading, Newsletters, Magazine Articles, Short Stories, Published Author, Storytelling, Teaching, Outlook, Web Content, Feature Articles, Copywriting, Publications, Newspapers, Publicity, Copy Editing, Freelance Writing, Creative Writer, Editorial, Novels, Press Releases, Fiction Writing, Magazines, Social Networking, Ebooks, Journalism, Ghostwriting
Education
Loras College 2007 — 2011
two BA's, English Literature and Creative Writing
Hawkeye Community College 1991 — 1992
diploma, Respiratory Therapy Tech
West High School 1976 — 1979
diploma, english
Immanuel Lutheran School 1969 — 1974
none, elementary school
Freelance December 2011 - Present
Self-employed writer December 2011 - December 2011
Catfish Creek an undergraduate literary journal December 2010 - December 2011
Loras College September 2007 - February 2011
APAC Customer Services May 2002 - May 2004
Ron Weber January 1998 - January 2002
Goodwill of Northeast Iowa November 1993 - January 1998
Skills
Microsoft Outlook, creative and..., public speaking, Fiction, Non-fiction, Editing, Creative Writing, Poetry, Creative Non-fiction, Prose, Public Speaking, Publishing, Literature, Science Fiction, Blogging, Books, Proofreading, Newsletters, Magazine Articles, Short Stories, Published Author, Storytelling, Teaching, Outlook, Web Content, Feature Articles, Copywriting, Publications, Newspapers, Publicity, Copy Editing, Freelance Writing, Creative Writer, Editorial, Novels, Press Releases, Fiction Writing, Magazines, Social Networking, Ebooks, Journalism, Ghostwriting
Education
Loras College 2007 — 2011
two BA's, English Literature and Creative Writing
Hawkeye Community College 1991 — 1992
diploma, Respiratory Therapy Tech
West High School 1976 — 1979
diploma, english
Immanuel Lutheran School 1969 — 1974
none, elementary school
martin mulnix martin mulnix's APAC Customer Services Experience October 2008 - April 2010
Job Independant distributor at healthy coffee international
Industry Marketing and Advertising
Experience
healthy coffee international December 2010 - Present
APAC Customer Services October 2008 - April 2010
Iowa Army National Guard August 2005 - October 2008
Skills
Marketing Strategy, Social Networking, Online Advertising, Social Media Marketing, Marketing, Entrepreneurship, Small Business, Online Marketing, Social Media, Team Building
Education
Kaplan University 2010 — 2011
Public policy
Upper Iowa University 2004 — 2006
Public Administration
Kirkwood Community College 2000 — 2001
general education
Pikes Peak Community College 1994 — 1995
Journalism
healthy coffee international December 2010 - Present
APAC Customer Services October 2008 - April 2010
Iowa Army National Guard August 2005 - October 2008
Skills
Marketing Strategy, Social Networking, Online Advertising, Social Media Marketing, Marketing, Entrepreneurship, Small Business, Online Marketing, Social Media, Team Building
Education
Kaplan University 2010 — 2011
Public policy
Upper Iowa University 2004 — 2006
Public Administration
Kirkwood Community College 2000 — 2001
general education
Pikes Peak Community College 1994 — 1995
Journalism
Shannon Hancock Shannon Hancock's APAC Customer Services Experience August 1997 - June 1999
Job Seeking Leadership Opportunity to Improve Business Success
Industry Executive Office
Experience
Urban Legend Brewing Company January 2014 - August 2015
DuPage County Plumbers March 2011 - August 2015
Wheels, Inc. April 2001 - March 2011
Ty, Inc June 1999 - March 2001
APAC CUSTOMER SERVICES August 1997 - June 1999
Skills
Project Management, Staff Development, Process Improvement, Vendor Management, Customer Satisfaction, Fleet Management, Customer Service, Operations Management, Team Building, Strategic Planning, Training, Coaching, Account Management, Business Process..., Cross-functional Team..., Program Management, Call Centers, Management, Business Development, Strategy, Leadership, Human Resources
Education
Keller Graduate School of Management of DeVry University
MBA, Concentration in Finance, 3.9 Out of 4.0
Temple University
Bachelor's degree, Education and Music, Graduated Cum Laude
Urban Legend Brewing Company January 2014 - August 2015
DuPage County Plumbers March 2011 - August 2015
Wheels, Inc. April 2001 - March 2011
Ty, Inc June 1999 - March 2001
APAC CUSTOMER SERVICES August 1997 - June 1999
Skills
Project Management, Staff Development, Process Improvement, Vendor Management, Customer Satisfaction, Fleet Management, Customer Service, Operations Management, Team Building, Strategic Planning, Training, Coaching, Account Management, Business Process..., Cross-functional Team..., Program Management, Call Centers, Management, Business Development, Strategy, Leadership, Human Resources
Education
Keller Graduate School of Management of DeVry University
MBA, Concentration in Finance, 3.9 Out of 4.0
Temple University
Bachelor's degree, Education and Music, Graduated Cum Laude
Ross Scovotti's APAC Customer Services Experience 1997 - 1999
Job President & CEO at NueMedia, LLC
Industry Online Media
Experience
NueMedia, LLC January 2010 - Present
APAC Customer Services 1997 - 1999
TeleProfessional, Inc 1989 - 1997
Skills
New Business Development, Marketing Strategy, Strategic Planning, Online Advertising, Sales Management, SEO, Entrepreneurship, Advertising, Team Building, Start-ups, Account Management, Integrated Marketing, B2B, Marketing Communications, Lead Generation, Public Relations, Marketing, Leadership, Market Research, Business Strategy, Online Marketing, Sales, Small Business, Brand Development, P&L Management, Digital Media, Product Marketing, Product Management, Strategy, Market Planning, Direct Marketing, Management, Digital Marketing, Outsourcing, Strategic Partnerships, Contract Negotiation, E-commerce, Business Development, Negotiation, Competitive Analysis, Direct Sales, SEM, Salesforce.com, Marketing Management, Business Planning, Sales Process, Executive Management, Customer Acquisition, Customer Retention, CRM
Education
Marist College 1969 — 1973
BA, History, Theology
Fordham Prep 1965 — 1969
Yes, Academic
NueMedia, LLC January 2010 - Present
APAC Customer Services 1997 - 1999
TeleProfessional, Inc 1989 - 1997
Skills
New Business Development, Marketing Strategy, Strategic Planning, Online Advertising, Sales Management, SEO, Entrepreneurship, Advertising, Team Building, Start-ups, Account Management, Integrated Marketing, B2B, Marketing Communications, Lead Generation, Public Relations, Marketing, Leadership, Market Research, Business Strategy, Online Marketing, Sales, Small Business, Brand Development, P&L Management, Digital Media, Product Marketing, Product Management, Strategy, Market Planning, Direct Marketing, Management, Digital Marketing, Outsourcing, Strategic Partnerships, Contract Negotiation, E-commerce, Business Development, Negotiation, Competitive Analysis, Direct Sales, SEM, Salesforce.com, Marketing Management, Business Planning, Sales Process, Executive Management, Customer Acquisition, Customer Retention, CRM
Education
Marist College 1969 — 1973
BA, History, Theology
Fordham Prep 1965 — 1969
Yes, Academic
Jennifer Kurka Jennifer Kurka's APAC Customer Services Experience July 1999 - August 2004
Job Paralegal at Pech, Hughes and McDonald
Industry Law Practice
Experience
Pech, Hughes and McDonald January 2014 - Present
Performance Health & Fitness December 2012 - January 2014
Leslie E. Stokke Law Office May 2013 - July 2013
Pearson September 2004 - November 2012
APAC Customer Services July 1999 - August 2004
Howard R. Green Company January 1998 - June 1999
Skills
Program Management, Organizational..., Strategy, Management, Recruiting, Applicant Tracking..., Onboarding, Human Resources, Talent Acquisition, College Recruiting, Employee Relations, Team Building, Leadership, Performance Management, Process Improvement, Vendor Management, Change Management, New Hire Orientations, Sourcing, Leadership Development, Interviews, Training
Education
Kirkwood Community College 2013 — 2013
Associate of Arts (A.A.), Paralegal
University of Iowa 1993 — 1997
BBA, Management & Organizations and Economics
Pech, Hughes and McDonald January 2014 - Present
Performance Health & Fitness December 2012 - January 2014
Leslie E. Stokke Law Office May 2013 - July 2013
Pearson September 2004 - November 2012
APAC Customer Services July 1999 - August 2004
Howard R. Green Company January 1998 - June 1999
Skills
Program Management, Organizational..., Strategy, Management, Recruiting, Applicant Tracking..., Onboarding, Human Resources, Talent Acquisition, College Recruiting, Employee Relations, Team Building, Leadership, Performance Management, Process Improvement, Vendor Management, Change Management, New Hire Orientations, Sourcing, Leadership Development, Interviews, Training
Education
Kirkwood Community College 2013 — 2013
Associate of Arts (A.A.), Paralegal
University of Iowa 1993 — 1997
BBA, Management & Organizations and Economics
Eric Kroeger Eric Kroeger's APAC Customer Services Experience August 1995 - July 2001
Job
Industry Insurance
Experience
United Fire Group July 2011 - Present
Aegon July 2001 - July 2011
APAC Customer Services August 1995 - July 2001
Skills
Management, Microsoft Office, PowerPoint, Microsoft Excel, Leadership, Microsoft Word, Research
Education
Kirkwood Community College 1990 — 1992
Associate's degree, General Studies
University of Iowa
Business Administration and Management, General
United Fire Group July 2011 - Present
Aegon July 2001 - July 2011
APAC Customer Services August 1995 - July 2001
Skills
Management, Microsoft Office, PowerPoint, Microsoft Excel, Leadership, Microsoft Word, Research
Education
Kirkwood Community College 1990 — 1992
Associate's degree, General Studies
University of Iowa
Business Administration and Management, General
Allen Strasburger Allen Strasburger's APAC Customer Services Experience 1998 - 2001
Job Vice President of Sales at AOS
Industry Computer Networking
Experience
Alexander Open Systems January 2015 - Present
Alexander Open Systems August 2005 - December 2014
WAN Technologies 2004 - 2005
WANTEC (WAN Technologies) 2004 - 2005
APAC Customer Services 1998 - 2001
Skills
Cloud Computing, Virtualization, Cisco Technologies, Unified Communications, Data Center, Disaster Recovery, VoIP, Solution Selling
Education
Kirkwood Community College 1996 — 1998
Kirkwood Community College 1996 — 1998
Management Information Systems, General
Alexander Open Systems January 2015 - Present
Alexander Open Systems August 2005 - December 2014
WAN Technologies 2004 - 2005
WANTEC (WAN Technologies) 2004 - 2005
APAC Customer Services 1998 - 2001
Skills
Cloud Computing, Virtualization, Cisco Technologies, Unified Communications, Data Center, Disaster Recovery, VoIP, Solution Selling
Education
Kirkwood Community College 1996 — 1998
Kirkwood Community College 1996 — 1998
Management Information Systems, General
Tamra Williams Tamra Williams's APAC Customer Services Experience January 2009 - January 2012
Job Licensing Specialist at Transamerica
Industry Insurance
Experience
Transamerica January 2012 - Present
APAC Customer Services January 2009 - January 2012
Skills
Call Centers, Customer Satisfaction, Customer Experience, Contact Centers, Technical Support, Service Delivery, Customer Service, Inbound Marketing
Education
Kirkwood Community College 2008 — 2010
Associate of Arts (AA), Liberal Arts
Transamerica January 2012 - Present
APAC Customer Services January 2009 - January 2012
Skills
Call Centers, Customer Satisfaction, Customer Experience, Contact Centers, Technical Support, Service Delivery, Customer Service, Inbound Marketing
Education
Kirkwood Community College 2008 — 2010
Associate of Arts (AA), Liberal Arts
Stacey Griffin-Moeller's APAC Customer Services Experience July 1994 - May 2003
Job Manager, PMO at Transamerica
Industry Financial Services
Experience
Transamerica October 2014 - Present
Transamerica June 2013 - October 2014
UnityPoint Health February 2007 - June 2013
Paetec (Formerly McLeodUSA) July 2006 - January 2007
McLeodUSA May 2004 - July 2006
McLeodUSA May 2003 - May 2004
APAC Customer Services July 1994 - May 2003
APAC Customer Services 1994 - 2003
Skills
Resource Management, Call Center, Process Improvement, Project Management, Vendor Relations, Team Leadership, MS Project, Integration, SDLC, PMP, Management, Account Management, Call Centers, Troubleshooting, Operations Management, Vendor Management, Call Center..., Software Documentation, System Administration, Information Technology, Training, Human Resources, Sales, Team Building, Program Management, SharePoint, Business Analysis, Cross-functional Team..., Leadership, Visio
Education
Mount Mercy University 2007 — 2010
Bachelor of Science, Business Administration
Kirkwood Community College 1993 — 1995
Music, Liberal Arts
University of Iowa 1992 — 1993
Music
Transamerica October 2014 - Present
Transamerica June 2013 - October 2014
UnityPoint Health February 2007 - June 2013
Paetec (Formerly McLeodUSA) July 2006 - January 2007
McLeodUSA May 2004 - July 2006
McLeodUSA May 2003 - May 2004
APAC Customer Services July 1994 - May 2003
APAC Customer Services 1994 - 2003
Skills
Resource Management, Call Center, Process Improvement, Project Management, Vendor Relations, Team Leadership, MS Project, Integration, SDLC, PMP, Management, Account Management, Call Centers, Troubleshooting, Operations Management, Vendor Management, Call Center..., Software Documentation, System Administration, Information Technology, Training, Human Resources, Sales, Team Building, Program Management, SharePoint, Business Analysis, Cross-functional Team..., Leadership, Visio
Education
Mount Mercy University 2007 — 2010
Bachelor of Science, Business Administration
Kirkwood Community College 1993 — 1995
Music, Liberal Arts
University of Iowa 1992 — 1993
Music
Debora Sanders-Smiley Debora Sanders-Smiley's APAC Customer Services Experience August 1996 - September 1998
Job Doctoral Candidate at University of Phoenix
Industry Education Management
Experience
Professsional Educator August 1978 - June 2014
Assurant May 1998 - May 2000
APAC Customer Services August 1996 - September 1998
National June 1996 - June 1998
UPS October 1983 - March 1995
Skills
Staff Development, Curriculum Development, Educational Leadership, Educational Technology, Instructional Design, Teaching, Curriculum Design, Leadership, Teacher Training, K-12, Classroom Management, Lesson Planning, Differentiated..., Leadership Development, Strategic Planning, Program Development, Literacy, Microsoft Office, Curriculum Mapping, New Business Development, Performance Management, Business Process..., Strategic Content..., Director, School Design, Professional Development, Administration, Curriculum Innovation, Financial Analysis, Financial Reporting, Social media
Education
Univerity of Phoenix 2009 — 2015
Doctor of Education, Leadership, Educational Technology, Education and Techology, 4th year
Univerity of Phoneix 1997 — 2000
Masters of Arts, Organizational Management
Knoxville College 1973 — 1978
Bachelor's degree, Health and Physical Education/Fitness
Professsional Educator August 1978 - June 2014
Assurant May 1998 - May 2000
APAC Customer Services August 1996 - September 1998
National June 1996 - June 1998
UPS October 1983 - March 1995
Skills
Staff Development, Curriculum Development, Educational Leadership, Educational Technology, Instructional Design, Teaching, Curriculum Design, Leadership, Teacher Training, K-12, Classroom Management, Lesson Planning, Differentiated..., Leadership Development, Strategic Planning, Program Development, Literacy, Microsoft Office, Curriculum Mapping, New Business Development, Performance Management, Business Process..., Strategic Content..., Director, School Design, Professional Development, Administration, Curriculum Innovation, Financial Analysis, Financial Reporting, Social media
Education
Univerity of Phoenix 2009 — 2015
Doctor of Education, Leadership, Educational Technology, Education and Techology, 4th year
Univerity of Phoneix 1997 — 2000
Masters of Arts, Organizational Management
Knoxville College 1973 — 1978
Bachelor's degree, Health and Physical Education/Fitness
Greg Keitel's APAC Customer Services Experience August 2009 - February 2012
Job Looking for work in La Crosse Wi
Industry Marketing and Advertising
Experience
First Group November 2013 - Present
Municipal Transit Utility (MTU) July 2014 - August 2015
Logistics Health Incorporated October 2011 - September 2013
APAC Customer Services August 2009 - February 2012
Freelance Graphic Design 1993 - 2010
Southern Illinois University October 2004 - December 2008
FedEx September 2003 - August 2004
Kraft Foods - Oscar Mayer Foods Division January 2001 - January 2002
Oscar Mayer 1993 - 2001
Skills
Customer Service, Troubleshooting, Packaging, Art, InDesign, Government Contracting, Order Entry, Photography, Training & Development, Adobe Creative Suite, Corporate Branding, Identity, Weight Training, Mountain Biking, Shipping/receiving, Color Correction, Production Art, Soft Skills, Computer Graphics, Printmaking, Thermofax, Metalsmithing, Vector Illustration, Phone Skills, Phone Etiquette, Document Scanning, Packaging Prototype..., Drawing Skills, CPOE, Telephone Skills, Graphics, Logo Design, Mac, Scanners, Brand Development, Employee Training, Layout, QuarkXPress, Adobe Acrobat, Drawing, Posters, Brochures, Distribution Center..., Management, Marketing, Photoshop, Leadership, Team Building, Web Design
Education
Southern Illinois University, Edwardsville 2003 — 2008
BA, Art & Design
Madison Area Technical College 1994 — 1999
Associates Degree, Commercial Art
Columbus Grade School 1983 — 1986
There was no degree. This was grade school., Interesting...I would say just being taught where to be and when you should be there.
First Group November 2013 - Present
Municipal Transit Utility (MTU) July 2014 - August 2015
Logistics Health Incorporated October 2011 - September 2013
APAC Customer Services August 2009 - February 2012
Freelance Graphic Design 1993 - 2010
Southern Illinois University October 2004 - December 2008
FedEx September 2003 - August 2004
Kraft Foods - Oscar Mayer Foods Division January 2001 - January 2002
Oscar Mayer 1993 - 2001
Skills
Customer Service, Troubleshooting, Packaging, Art, InDesign, Government Contracting, Order Entry, Photography, Training & Development, Adobe Creative Suite, Corporate Branding, Identity, Weight Training, Mountain Biking, Shipping/receiving, Color Correction, Production Art, Soft Skills, Computer Graphics, Printmaking, Thermofax, Metalsmithing, Vector Illustration, Phone Skills, Phone Etiquette, Document Scanning, Packaging Prototype..., Drawing Skills, CPOE, Telephone Skills, Graphics, Logo Design, Mac, Scanners, Brand Development, Employee Training, Layout, QuarkXPress, Adobe Acrobat, Drawing, Posters, Brochures, Distribution Center..., Management, Marketing, Photoshop, Leadership, Team Building, Web Design
Education
Southern Illinois University, Edwardsville 2003 — 2008
BA, Art & Design
Madison Area Technical College 1994 — 1999
Associates Degree, Commercial Art
Columbus Grade School 1983 — 1986
There was no degree. This was grade school., Interesting...I would say just being taught where to be and when you should be there.
OLABODE VICTOR AJAYI's APAC Customer Services Experience 2006 - December 2014
Job Geoscience
Industry Oil & Energy
Experience
Oil & Gas January 2015 - Present
APAC Customer Services 2006 - December 2014
T-Mobile September 2006 - February 2010
Skills
Geoscientists, Customer Service, Microsoft Office, Computer Proficiency
Education
University of Houston 2009 — 2014
Bachelor of Science (BS), Geology/Earth Science & Geophysics
Lone Star College System 2006 — 2009
Associate of Science (A.S.), Pure Science
Oil & Gas January 2015 - Present
APAC Customer Services 2006 - December 2014
T-Mobile September 2006 - February 2010
Skills
Geoscientists, Customer Service, Microsoft Office, Computer Proficiency
Education
University of Houston 2009 — 2014
Bachelor of Science (BS), Geology/Earth Science & Geophysics
Lone Star College System 2006 — 2009
Associate of Science (A.S.), Pure Science
Gina Petersen's APAC Customer Services Experience February 2005 - April 2006
Job Project Coordinator at Windstream communications.
Industry Information Technology and Services
Experience
Windstream Communications April 2013 - Present
SA IT Services with Rockwell Collins May 2007 - April 2013
2006 - 2007Hometown Cash Advance April 2006 - May 2007
APAC Customer Services February 2005 - April 2006
Skills
Microsoft Office, Lotus Notes, SAP, Dell, Ten Key, Inventory, Data Reconciliation, Dell Computers, Troubleshooting, Hardware, Management, BMC Remedy, Windows, Leadership, Project Management, Windows 7, Computer Hardware, Windows XP, Operating Systems, Visio, Software Installation
Education
Kirkwood Community College 1998 — 2000
Linn-Mar High School 1994 — 1998
Windstream Communications April 2013 - Present
SA IT Services with Rockwell Collins May 2007 - April 2013
2006 - 2007Hometown Cash Advance April 2006 - May 2007
APAC Customer Services February 2005 - April 2006
Skills
Microsoft Office, Lotus Notes, SAP, Dell, Ten Key, Inventory, Data Reconciliation, Dell Computers, Troubleshooting, Hardware, Management, BMC Remedy, Windows, Leadership, Project Management, Windows 7, Computer Hardware, Windows XP, Operating Systems, Visio, Software Installation
Education
Kirkwood Community College 1998 — 2000
Linn-Mar High School 1994 — 1998
Erin Savage (Bollinger)'s APAC Customer Services Experience February 2012 - October 2013
Job HR Generalist at Rockford Public Schools
Industry Telecommunications
Experience
Rockford Public Schools November 2013 - Present
APAC Customer Services February 2012 - October 2013
The Connection August 2010 - February 2012
Verizon Wireless September 2002 - January 2010
Elite Staffing 2002 - 2002
CH2M HILL 2000 - 2001
Skills
Employee Relations, New Hire Orientations, Employee Benefits, FMLA, Interviews, Human Resources, Employment Law, Applicant Tracking..., Employee Training, Policy, Call Centers, Personnel Management, Recruiting, Talent Management, Training
Education
Loras College 1991 — 1994
BA, Sociology
Kaneland High School 1986 — 1990
HS Diploma
Rockford Public Schools November 2013 - Present
APAC Customer Services February 2012 - October 2013
The Connection August 2010 - February 2012
Verizon Wireless September 2002 - January 2010
Elite Staffing 2002 - 2002
CH2M HILL 2000 - 2001
Skills
Employee Relations, New Hire Orientations, Employee Benefits, FMLA, Interviews, Human Resources, Employment Law, Applicant Tracking..., Employee Training, Policy, Call Centers, Personnel Management, Recruiting, Talent Management, Training
Education
Loras College 1991 — 1994
BA, Sociology
Kaneland High School 1986 — 1990
HS Diploma
Melissa Stagg Melissa Stagg's APAC Customer Services Experience August 2006 - August 2008
Job Sr. Business Support RepBusiness Escalation Queue at U.S. Cellular
Industry Wireless
Experience
U.S. Cellular December 2010 - Present
Infinity Contact June 2009 - December 2010
PRC, LLC December 2008 - June 2009
APAC Customer Services August 2006 - August 2008
Wingfoot Commercial Tire Systems LLC July 2004 - June 2006
Skills
Customer Service, Telecommunications, Sales, Management, Wireless, Leadership, Microsoft Office, Sales Management, Team Leadership, Mobile Devices
Education
Kirkwood Community College 2000 — 2018
Associate’s Degree, Business, Management, Marketing, and Related Support Services
Linn Mar High School 1996 — 2000
High School
U.S. Cellular December 2010 - Present
Infinity Contact June 2009 - December 2010
PRC, LLC December 2008 - June 2009
APAC Customer Services August 2006 - August 2008
Wingfoot Commercial Tire Systems LLC July 2004 - June 2006
Skills
Customer Service, Telecommunications, Sales, Management, Wireless, Leadership, Microsoft Office, Sales Management, Team Leadership, Mobile Devices
Education
Kirkwood Community College 2000 — 2018
Associate’s Degree, Business, Management, Marketing, and Related Support Services
Linn Mar High School 1996 — 2000
High School
Michelle Linder Michelle Linder's APAC Customer Services Experience May 2011 - June 2011
Job Student at Madison College
Industry Computer Games
Experience
Walgreens June 2014 - Present
Goodwill NCW March 2013 - May 2014
Lugnut Studios January 2012 - May 2012
APAC Customer Services May 2011 - June 2011
Viterbo University August 2010 - May 2011
Skills
Photoshop, 3D Studio Max, Maya, Zbrush, 3D Modeling, Texturing, Animation, Video Games
Education
Madison Area Technical College 2014 — 2016
Associate's degree, Animation
Viterbo University 2009 — 2012
Bachelor of Science (BS), Visual Communications, 3.3
Western Technical College 2006 — 2009
Associate of Science (AS), Visual Communications, 3.5
Walgreens June 2014 - Present
Goodwill NCW March 2013 - May 2014
Lugnut Studios January 2012 - May 2012
APAC Customer Services May 2011 - June 2011
Viterbo University August 2010 - May 2011
Skills
Photoshop, 3D Studio Max, Maya, Zbrush, 3D Modeling, Texturing, Animation, Video Games
Education
Madison Area Technical College 2014 — 2016
Associate's degree, Animation
Viterbo University 2009 — 2012
Bachelor of Science (BS), Visual Communications, 3.3
Western Technical College 2006 — 2009
Associate of Science (AS), Visual Communications, 3.5
Jeni O'Brien Jeni O'Brien's APAC Customer Services Experience 2003 - 2012
Job Business Systems Analyst
Industry Telecommunications
Experience
Transamerica April 2015 - Present
Expert Global Solutions 2012 - March 2015
APAC Customer Services 2003 - 2012
APAC Customer Services 2000 - 2003
Toyota Financial Services 1999 - 1999
APAC Customer Services 1997 - 1999
Skills
Workforce Management, Call Center, Inbound, Avaya, Inbound Marketing, IVR, Project Management, Telemarketing, IEX, Business Analysis, Outsourcing, Analytics, Call Centers, Call Center Development, Business Process, Management, Forecasting, BPO, Process Improvement, Contact Centers, Analysis, Customer Experience, ACD, Telephony, Genesys, Customer Satisfaction
Education
Mt Mercy University
Kirkwood Community College
Prairie High School
High School
Transamerica April 2015 - Present
Expert Global Solutions 2012 - March 2015
APAC Customer Services 2003 - 2012
APAC Customer Services 2000 - 2003
Toyota Financial Services 1999 - 1999
APAC Customer Services 1997 - 1999
Skills
Workforce Management, Call Center, Inbound, Avaya, Inbound Marketing, IVR, Project Management, Telemarketing, IEX, Business Analysis, Outsourcing, Analytics, Call Centers, Call Center Development, Business Process, Management, Forecasting, BPO, Process Improvement, Contact Centers, Analysis, Customer Experience, ACD, Telephony, Genesys, Customer Satisfaction
Education
Mt Mercy University
Kirkwood Community College
Prairie High School
High School
Patrick J Drimmer's APAC Customer Services Experience January 1996 - January 1998
Job Managing Partner Business Management Consultant & Trusted Advisor
Industry Financial Services
Experience
Client Logic Advisors LLC May 2013 - Present
Newbold Advisors December 2009 - May 2013
HEART Financial Services October 2007 - December 2009
NARS March 2004 - October 2007
C3 - CustomerContactChannels LLC January 2002 - January 2004
iSKY September 1998 - September 2002
Office Depot, BSD January 1998 - October 1998
APAC Customer Services January 1996 - January 1998
Precision Response Corporation April 1993 - October 1996
Skills
Change Management, Business Transformation, Leadership Development, Business Strategy, Strategy, Management, Program Management, Outsourcing, Operations Management, Project Management, Leadership, Business Development, Financial Services, Call Centers, Performance Management, Team Building, Mergers, CRM, Executive Management, Negotiation, Customer Experience, Customer Satisfaction, Risk Management, Business Analysis, Process Improvement, P&L Management, Mergers & Acquisitions, Coaching, Banking, Six Sigma, Training, Vendor Management, BPO, Analytics, Business Process..., Sales Management
Education
Ludwig-Maximilians Universität München 1986 — 1992
Masters, Economics
Client Logic Advisors LLC May 2013 - Present
Newbold Advisors December 2009 - May 2013
HEART Financial Services October 2007 - December 2009
NARS March 2004 - October 2007
C3 - CustomerContactChannels LLC January 2002 - January 2004
iSKY September 1998 - September 2002
Office Depot, BSD January 1998 - October 1998
APAC Customer Services January 1996 - January 1998
Precision Response Corporation April 1993 - October 1996
Skills
Change Management, Business Transformation, Leadership Development, Business Strategy, Strategy, Management, Program Management, Outsourcing, Operations Management, Project Management, Leadership, Business Development, Financial Services, Call Centers, Performance Management, Team Building, Mergers, CRM, Executive Management, Negotiation, Customer Experience, Customer Satisfaction, Risk Management, Business Analysis, Process Improvement, P&L Management, Mergers & Acquisitions, Coaching, Banking, Six Sigma, Training, Vendor Management, BPO, Analytics, Business Process..., Sales Management
Education
Ludwig-Maximilians Universität München 1986 — 1992
Masters, Economics
Melissa Cosgrove Melissa Cosgrove's APAC Customer Services Experience September 2007 - June 2008
Job Project Coordinator at UI LABS
Industry Research
Experience
UI LABS July 2015 - Present
Schawk!, Inc. / Anthem! Worldwide February 2012 - July 2015
Dr. Florencia Canelli May 2011 - August 2011
Center For Cultural Interchange January 2011 - May 2011
Congressman Phil Hare January 2009 - May 2009
Dr. Annette Oboth June 2008 - October 2008
APAC Customer Services September 2007 - June 2008
Blockbuster August 2005 - September 2007
Education
Loyola University of Chicago 2009 — 2011
B.A.
Black Hawk College 2008 — 2009
Associate of Arts (A.A.)
UI LABS July 2015 - Present
Schawk!, Inc. / Anthem! Worldwide February 2012 - July 2015
Dr. Florencia Canelli May 2011 - August 2011
Center For Cultural Interchange January 2011 - May 2011
Congressman Phil Hare January 2009 - May 2009
Dr. Annette Oboth June 2008 - October 2008
APAC Customer Services September 2007 - June 2008
Blockbuster August 2005 - September 2007
Education
Loyola University of Chicago 2009 — 2011
B.A.
Black Hawk College 2008 — 2009
Associate of Arts (A.A.)
Dana Chappuie (Church)'s APAC Customer Services Experience 2003 - 2008
Job Compliance Manager
Industry Management Consulting
Experience
In Home Personal Care 2014 - Present
Confidential (In stealth mode) March 2015 - 2015
hibu 2011 - 2014
Allen's Towing Llc 2010 - 2012
APAC Customer Services 2003 - 2008
APAC Customer Services 2003 - 2005
Toyota Motor Sales 2001 - 2003
Skills
Online Advertising, Social Media Marketing, Management, Social Media, Digital Media, Social Networking, Marketing, Digital Marketing, Advertising, Online Marketing, Direct Marketing, Marketing Communications, Lead Generation, Marketing Strategy, Advertising Sales, Sales, SEO, B2B, Cold Calling, Account Management, Integrated Marketing, New Business Development, Brand Development, Customer Service, Sales Presentations, Public Relations, Customer Retention, Business Development
Education
Kirkwood Community College 2006 — 2009
Associate of Arts and Sciences (A.A.S.), Sociology
In Home Personal Care 2014 - Present
Confidential (In stealth mode) March 2015 - 2015
hibu 2011 - 2014
Allen's Towing Llc 2010 - 2012
APAC Customer Services 2003 - 2008
APAC Customer Services 2003 - 2005
Toyota Motor Sales 2001 - 2003
Skills
Online Advertising, Social Media Marketing, Management, Social Media, Digital Media, Social Networking, Marketing, Digital Marketing, Advertising, Online Marketing, Direct Marketing, Marketing Communications, Lead Generation, Marketing Strategy, Advertising Sales, Sales, SEO, B2B, Cold Calling, Account Management, Integrated Marketing, New Business Development, Brand Development, Customer Service, Sales Presentations, Public Relations, Customer Retention, Business Development
Education
Kirkwood Community College 2006 — 2009
Associate of Arts and Sciences (A.A.S.), Sociology
Kelvin Batten's APAC Customer Services Experience March 1995 - June 1998
Job Chairman & Founder
Industry Professional Training & Coaching
Experience
Oklahoma Center of Empowerment, LLC November 2009 - Present
Life Changing Self-Awareness March 2008 - Present
Achieve Career Institute August 2007 - Present
Advance Placement Solutions, LLC December 2005 - November 2009
Summit Technology Solutions April 2004 - January 2006
Protocol Integrated Direct Marketing December 2003 - March 2005
All West Communications June 1998 - June 2000
APAC Customer Services March 1995 - June 1998
United States Army February 1975 - July 1995
Skills
Budgeting, Customer Relations, Strategic Planning, Cost, Books, Ventures, Venture Capital, Entrepreneur, Entrepreneurship, Small Business, Teaching, Business Modeling, Budgets, Customer Service, Sales, Fundraising, Marketing Strategy, Leadership, Public Speaking, Marketing, B2B, Strategy, Management, Sales Process, Business Development, Start-up Ventures, Account Management, Analysis, Training, Human Resources, Team Management, Start-ups, Performance Management, Leadership Development, Forecasting, Finance, Customer Satisfaction, Call Centers, Social Networking
Education
University of Oklahoma 2006 — 2009
Certifications, Behaivoral Health/Mental Health
Lansing Community College 2002 — 2003
Small Business Administration
University of Maryland Baltimore 1989 — 1993
BA, Business Management
Oklahoma Center of Empowerment, LLC November 2009 - Present
Life Changing Self-Awareness March 2008 - Present
Achieve Career Institute August 2007 - Present
Advance Placement Solutions, LLC December 2005 - November 2009
Summit Technology Solutions April 2004 - January 2006
Protocol Integrated Direct Marketing December 2003 - March 2005
All West Communications June 1998 - June 2000
APAC Customer Services March 1995 - June 1998
United States Army February 1975 - July 1995
Skills
Budgeting, Customer Relations, Strategic Planning, Cost, Books, Ventures, Venture Capital, Entrepreneur, Entrepreneurship, Small Business, Teaching, Business Modeling, Budgets, Customer Service, Sales, Fundraising, Marketing Strategy, Leadership, Public Speaking, Marketing, B2B, Strategy, Management, Sales Process, Business Development, Start-up Ventures, Account Management, Analysis, Training, Human Resources, Team Management, Start-ups, Performance Management, Leadership Development, Forecasting, Finance, Customer Satisfaction, Call Centers, Social Networking
Education
University of Oklahoma 2006 — 2009
Certifications, Behaivoral Health/Mental Health
Lansing Community College 2002 — 2003
Small Business Administration
University of Maryland Baltimore 1989 — 1993
BA, Business Management
Garrett Shults Garrett Shults's APAC Customer Services Experience December 2008 - August 2010
Job CAD and Revit technician at Teknon Electrical Services
Industry Architecture & Planning
Experience
Teknon Electrical Services May 2014 - Present
Bed Bath & Beyond September 2011 - May 2014
APAC Customer Services December 2008 - August 2010
Skills
AutoCAD, Revit, Architectural Drawings, Illustrator, Research, Customer Service, Construction Drawings, Microsoft Office, Microsoft Excel, Microsoft Word, Outlook, PowerPoint, Public Speaking, SketchUp, CAD, Graphic Design, Drawing, Project Management, Project Planning, Sketching
Education
Lake Washington Technical College 2013 — 2015
Pima Community College 2003 — 2009
Business Management
Teknon Electrical Services May 2014 - Present
Bed Bath & Beyond September 2011 - May 2014
APAC Customer Services December 2008 - August 2010
Skills
AutoCAD, Revit, Architectural Drawings, Illustrator, Research, Customer Service, Construction Drawings, Microsoft Office, Microsoft Excel, Microsoft Word, Outlook, PowerPoint, Public Speaking, SketchUp, CAD, Graphic Design, Drawing, Project Management, Project Planning, Sketching
Education
Lake Washington Technical College 2013 — 2015
Pima Community College 2003 — 2009
Business Management
Katrina West Katrina West's APAC Customer Services Experience January 2012 - Present
Job Customer Service Specialist at APAC Customer Services
Industry Banking
Experience
APAC Customer Services January 2012 - Present
The Home Depot April 2011 - January 2012
Best Buy August 2009 - June 2010
Education
Kishwaukee College 2010 — 2011
Businees Management
Rockford Christian High School
APAC Customer Services January 2012 - Present
The Home Depot April 2011 - January 2012
Best Buy August 2009 - June 2010
Education
Kishwaukee College 2010 — 2011
Businees Management
Rockford Christian High School
Michelle Fernando Michelle Fernando's APAC Customer Services Experience October 2013 - June 2015
Job 3D Designer at WhiteClouds
Industry Entertainment
Experience
WhiteClouds July 2015 - Present
Elance April 2015 - June 2015
APAC Customer Services October 2013 - June 2015
The RoomPlace December 2012 - August 2013
St. Anne Provena Center October 2011 - June 2013
Three Graces Mentors September 2012 - November 2012
Global Intelligence Organization August 2012 - September 2012
Skills
Maya, Photoshop, 3D Modeling, Texturing, Unity, Zbrush, Drawing, UV mapping, Animation, 3D, 3D Studio Max, Computer Animation, Modeling, After Effects, Character Animation, Unity3D, Game Design, Premiere, Video Games, UV Mapping, ZBrush
Education
The Illinois Institute of Art-Chicago 2008 — 2012
Bachelor of Fine Arts (BFA), Game Art & Design, 3.5
Mapua Institute of Technology 2004 — 2007
Bachelor of Science (BS), Information Technology
WhiteClouds July 2015 - Present
Elance April 2015 - June 2015
APAC Customer Services October 2013 - June 2015
The RoomPlace December 2012 - August 2013
St. Anne Provena Center October 2011 - June 2013
Three Graces Mentors September 2012 - November 2012
Global Intelligence Organization August 2012 - September 2012
Skills
Maya, Photoshop, 3D Modeling, Texturing, Unity, Zbrush, Drawing, UV mapping, Animation, 3D, 3D Studio Max, Computer Animation, Modeling, After Effects, Character Animation, Unity3D, Game Design, Premiere, Video Games, UV Mapping, ZBrush
Education
The Illinois Institute of Art-Chicago 2008 — 2012
Bachelor of Fine Arts (BFA), Game Art & Design, 3.5
Mapua Institute of Technology 2004 — 2007
Bachelor of Science (BS), Information Technology
Vicki Brei Vicki Brei's APAC Customer Services Experience August 1999 - August 2001
Job Financial Associate II Defined Contributions at Fidelity Investments
Industry Financial Services
Experience
Fidelity Investments November 2014 - Present
Fidelity Investments September 2012 - November 2014
U.S. Cellular August 2001 - June 2012
Cornell College March 1993 - January 2002
APAC Customer Services August 1999 - August 2001
Skills
Customer Service, Call Center, Customer Satisfaction, Telephone Skills, Billing, Customer Relations, Customer Retention, Troubleshooting, Sales Support, Typing, PowerPoint, Wireless, Customer Focus, Microsoft Office, Excel, Remedy, Problem Solving, Documentation, Data Entry, Mentoring, Teamwork, Outlook, Empathy, Positivity, Highly responsible, Trust, Team-oriented, Integrity, Dependable Team Player, Appreciative Inquiry, Personal Training, Telecommunications, Cellular Communications, Blackberry, Android, Windows Mobile, Investment Advisory, Microsoft Excel, Call Centers
Education
Kirkwood Community College
Certificate, Legal Secretary
Fidelity Investments November 2014 - Present
Fidelity Investments September 2012 - November 2014
U.S. Cellular August 2001 - June 2012
Cornell College March 1993 - January 2002
APAC Customer Services August 1999 - August 2001
Skills
Customer Service, Call Center, Customer Satisfaction, Telephone Skills, Billing, Customer Relations, Customer Retention, Troubleshooting, Sales Support, Typing, PowerPoint, Wireless, Customer Focus, Microsoft Office, Excel, Remedy, Problem Solving, Documentation, Data Entry, Mentoring, Teamwork, Outlook, Empathy, Positivity, Highly responsible, Trust, Team-oriented, Integrity, Dependable Team Player, Appreciative Inquiry, Personal Training, Telecommunications, Cellular Communications, Blackberry, Android, Windows Mobile, Investment Advisory, Microsoft Excel, Call Centers
Education
Kirkwood Community College
Certificate, Legal Secretary
Alisha Reimer Alisha Reimer's APAC Customer Services Experience July 2007 - May 2008
Job Attended SanfordBrown College
Industry Hospital & Health Care
Experience
eBay Inc March 2011 - Present
Walmart March 2008 - September 2010
APAC Customer Services July 2007 - May 2008
CVS Pharmacy September 2006 - July 2007
Skills
Sonography, Healthcare, Hospitals, Cpr Certified, BLS, Medical Terminology, HIPAA, Patient Safety, PowerPoint, Customer Service, Microsoft Office, Microsoft Excel, Telephone Skills, Microsoft Word, Pharmacy
Education
Sanford-Brown College 2012 — 2013
Associates of applied science, Cardiovascular sonography
Loyola University Chicago
eBay Inc March 2011 - Present
Walmart March 2008 - September 2010
APAC Customer Services July 2007 - May 2008
CVS Pharmacy September 2006 - July 2007
Skills
Sonography, Healthcare, Hospitals, Cpr Certified, BLS, Medical Terminology, HIPAA, Patient Safety, PowerPoint, Customer Service, Microsoft Office, Microsoft Excel, Telephone Skills, Microsoft Word, Pharmacy
Education
Sanford-Brown College 2012 — 2013
Associates of applied science, Cardiovascular sonography
Loyola University Chicago
Lisa Cowley's APAC Customer Services Experience January 2012 - June 2013
Job Human Resources Manager|Talent Acquisition| Benefit Administration| Employee Relations| Leadership Training|
Industry Nonprofit Organization Management
Experience
Opportunity House, Inc. January 2014 - Present
APAC Customer Services January 2012 - June 2013
Lowe's 2007 - January 2012
City of Rochelle 1995 - 2007
Skills
Onboarding, Employee Relations, Coaching, Human Resources, Training, Benefits Administration, Contract Negotiation, Six Sigma, Recruiting, Team Building, Employee Engagement, Performance Management, New Hire Orientations, HR Policies, Management, Leadership, Talent Management
Education
Northern Illinois University
Human Resources Management and Services
SHRM
SHRM-CP / PHR, Human Resources Management and Services
Kishwaukee College 2003 — 2005
Associate of Science (A.S.), Business, Management, Marketing, and Related Support Services
Opportunity House, Inc. January 2014 - Present
APAC Customer Services January 2012 - June 2013
Lowe's 2007 - January 2012
City of Rochelle 1995 - 2007
Skills
Onboarding, Employee Relations, Coaching, Human Resources, Training, Benefits Administration, Contract Negotiation, Six Sigma, Recruiting, Team Building, Employee Engagement, Performance Management, New Hire Orientations, HR Policies, Management, Leadership, Talent Management
Education
Northern Illinois University
Human Resources Management and Services
SHRM
SHRM-CP / PHR, Human Resources Management and Services
Kishwaukee College 2003 — 2005
Associate of Science (A.S.), Business, Management, Marketing, and Related Support Services
Karen Seltrecht Karen Seltrecht's APAC Customer Services Experience 1998 - 1998
Job At Home Office Assistant and The Funky Fossil, DIY Crafter
Industry Arts and Crafts
Experience
Fraulein and the Fossil January 2013 - January 2014
Hope United Church of Christ July 2011 - May 2013
Send Out Cards 2010 - 2011
St. Lukes Hospital August 2000 - August 2004
Cedar Rapids CVB 1998 - 2004
APAC Customer Services 1998 - 1998
Parsons Technology 1992 - 1996
Skills
recycle, Creative Arts, Craft, Green Living, Photography, Small Business, Photoshop, Microsoft Office, Event Planning, Management, Fundraising, Recycling, Event Management, Newsletters, Social Media, Public Speaking, Customer Service, Marketing, Team Building, Administrative..., Public Relations, Social Networking
Education
Kirkwood Community College
Certified Professional Secretary
Fraulein and the Fossil January 2013 - January 2014
Hope United Church of Christ July 2011 - May 2013
Send Out Cards 2010 - 2011
St. Lukes Hospital August 2000 - August 2004
Cedar Rapids CVB 1998 - 2004
APAC Customer Services 1998 - 1998
Parsons Technology 1992 - 1996
Skills
recycle, Creative Arts, Craft, Green Living, Photography, Small Business, Photoshop, Microsoft Office, Event Planning, Management, Fundraising, Recycling, Event Management, Newsletters, Social Media, Public Speaking, Customer Service, Marketing, Team Building, Administrative..., Public Relations, Social Networking
Education
Kirkwood Community College
Certified Professional Secretary
Matthew Mastrangelo Matthew Mastrangelo's APAC Customer Services Experience February 2011 - June 2012
Job Commercial Sales Executive at Brown & Brown Insurance
Industry Insurance
Experience
Brown & Brown September 2012 - Present
The Beeches June 2011 - August 2013
APAC Customer Services February 2011 - June 2012
Wolfgang Puck Catering June 2010 - August 2010
Aquino’s Restaurant August 2007 - March 2010
NYE Automotive Group September 2008 - December 2008
Skills
Sales, Insurance, Property & Casualty..., Risk Management, Workers Compensation, Employee Benefits, Customer Service, Health Insurance, Management, Account Management, Customer Satisfaction, Process Improvement, General Insurance, Leadership, Marketing, New Business Development
Education
State University of New York Institute of Technology at Utica/Rome 2007 — 2009
SUNYIT; Bachelor of Science Degree, Business Administration; Accounting
Le Moyne College 2005 — 2007
Business Management
Brown & Brown September 2012 - Present
The Beeches June 2011 - August 2013
APAC Customer Services February 2011 - June 2012
Wolfgang Puck Catering June 2010 - August 2010
Aquino’s Restaurant August 2007 - March 2010
NYE Automotive Group September 2008 - December 2008
Skills
Sales, Insurance, Property & Casualty..., Risk Management, Workers Compensation, Employee Benefits, Customer Service, Health Insurance, Management, Account Management, Customer Satisfaction, Process Improvement, General Insurance, Leadership, Marketing, New Business Development
Education
State University of New York Institute of Technology at Utica/Rome 2007 — 2009
SUNYIT; Bachelor of Science Degree, Business Administration; Accounting
Le Moyne College 2005 — 2007
Business Management
Tiffany Norris's APAC Customer Services Experience August 1999 - April 2001
Job Sr. Regulatory Compliance Specialist at Rockwell Collins
Industry Aviation & Aerospace
Experience
Rockwell Collins January 2008 - Present
Rockwell Collins May 2007 - January 2008
Rockwell Collins September 2004 - May 2007
Rockwell Collins January 2004 - September 2004
Rockwell Collins May 2001 - January 2004
APAC Customer Services August 1999 - April 2001
USA Global Link June 1997 - July 1999
Skills
Process Improvement, Risk Management, SAP, Auditing, Customer Service, Call Centers, Sales, Administration, Cross-functional Team..., Leadership, Program Management, Continuous Improvement, Analysis, Team Leadership, Project Management, Visio, Project Planning, Strategic Planning, Change Management, Team Building, Management
Education
Mount Mercy University 2003 — 2006
BS, Business
Kirkwood Community College 2002 — 2003
Associate of Arts (AA), Business Administration and Management, General
Fairfield High School 1993 — 1997
St. Ambrose University
Professional Development Certification, Project Management
Rockwell Collins January 2008 - Present
Rockwell Collins May 2007 - January 2008
Rockwell Collins September 2004 - May 2007
Rockwell Collins January 2004 - September 2004
Rockwell Collins May 2001 - January 2004
APAC Customer Services August 1999 - April 2001
USA Global Link June 1997 - July 1999
Skills
Process Improvement, Risk Management, SAP, Auditing, Customer Service, Call Centers, Sales, Administration, Cross-functional Team..., Leadership, Program Management, Continuous Improvement, Analysis, Team Leadership, Project Management, Visio, Project Planning, Strategic Planning, Change Management, Team Building, Management
Education
Mount Mercy University 2003 — 2006
BS, Business
Kirkwood Community College 2002 — 2003
Associate of Arts (AA), Business Administration and Management, General
Fairfield High School 1993 — 1997
St. Ambrose University
Professional Development Certification, Project Management
Alexander Ulanovski's APAC Customer Services Experience February 2011 - Present
Job Sr. Financial Systems Analyst at APAC Customer Services (an EGS Company)
Industry Information Technology and Services
Experience
APAC Customer Services February 2011 - Present
Discover Financial Services February 2000 - July 2009
Maxim Group August 1998 - November 1999
Skills
DB2, Teradata, VSAM, Hyperion Essbase, Hyperion Planning, Excel Add-in, SDLC, Ab Initio, Informatica, SQL, Unix Shell Scripting, SQL*Plus, JavaScript, HTML, Easytrieve, JCL, Perl, MVS, ColdFusion, QMF, TOAD, COBOL, Integration, Software Development, Data Warehousing, Business Analysis, Mainframe, Data Modeling, Oracle, ETL
Education
Keller Graduate School of Management of DeVry University 2010 — 2011
MBA, Information Technolgy
DeVry University 1996 — 2001
BS, Computer Information Systems
Dnepropetrovsk Metallurgical University 1987 — 1992
BS, Computer Sciences and Engineering
APAC Customer Services February 2011 - Present
Discover Financial Services February 2000 - July 2009
Maxim Group August 1998 - November 1999
Skills
DB2, Teradata, VSAM, Hyperion Essbase, Hyperion Planning, Excel Add-in, SDLC, Ab Initio, Informatica, SQL, Unix Shell Scripting, SQL*Plus, JavaScript, HTML, Easytrieve, JCL, Perl, MVS, ColdFusion, QMF, TOAD, COBOL, Integration, Software Development, Data Warehousing, Business Analysis, Mainframe, Data Modeling, Oracle, ETL
Education
Keller Graduate School of Management of DeVry University 2010 — 2011
MBA, Information Technolgy
DeVry University 1996 — 2001
BS, Computer Information Systems
Dnepropetrovsk Metallurgical University 1987 — 1992
BS, Computer Sciences and Engineering
Sue Schoenfelder's APAC Customer Services Experience August 1997 - September 2010
Job HR Shared Services Representative at Whirlpool Corporation
Industry Human Resources
Experience
Whirlpool Corporation May 2015 - Present
Thompson Truck & Trailer, Inc. June 2014 - April 2015
Genova Technologies March 2012 - June 2014
Tradesmen International, Inc. August 2011 - March 2012
via Aerotek April 2011 - June 2011
APAC Customer Services August 1997 - September 2010
US Bank January 1980 - May 1997
Skills
Process Improvement, Employee Relations, Technical Recruiting, Contract Recruitment, Human Resources, Performance Management, Recruiting
Education
Kirkwood Community College
University of Phoenix
Whirlpool Corporation May 2015 - Present
Thompson Truck & Trailer, Inc. June 2014 - April 2015
Genova Technologies March 2012 - June 2014
Tradesmen International, Inc. August 2011 - March 2012
via Aerotek April 2011 - June 2011
APAC Customer Services August 1997 - September 2010
US Bank January 1980 - May 1997
Skills
Process Improvement, Employee Relations, Technical Recruiting, Contract Recruitment, Human Resources, Performance Management, Recruiting
Education
Kirkwood Community College
University of Phoenix
Dani Kopecky's APAC Customer Services Experience 1998 - 2000
Job Compensation Analyst at Integrated DNA Technologies
Industry Human Resources
Experience
Integrated DNA Technologies August 2014 - Present
Integrated DNA Technologies May 2014 - August 2014
hibu 2006 - April 2014
Yellowbook 2003 - 2006
Yellowbook 2002 - 2003
Yellowbook 2000 - 2002
APAC Customer Services 1998 - 2000
Skills
Recruiting, Compensation & Benefit, Employee Benefits, HRIS, Human Resources, Deferred Compensation, Compensation, Lawson HRIS, Interviews
Education
Kirkwood Community College 1998 — 2000
Associate of Arts
Anamosa High School 1994 — 1998
HS Diploma
Integrated DNA Technologies August 2014 - Present
Integrated DNA Technologies May 2014 - August 2014
hibu 2006 - April 2014
Yellowbook 2003 - 2006
Yellowbook 2002 - 2003
Yellowbook 2000 - 2002
APAC Customer Services 1998 - 2000
Skills
Recruiting, Compensation & Benefit, Employee Benefits, HRIS, Human Resources, Deferred Compensation, Compensation, Lawson HRIS, Interviews
Education
Kirkwood Community College 1998 — 2000
Associate of Arts
Anamosa High School 1994 — 1998
HS Diploma
Robin Mossbarger's APAC Customer Services Experience June 1996 - March 1998
Job Client Service Manager at AEGON USA
Industry Insurance
Experience
AEGON USA March 1998 - Present
APAC Customer Services June 1996 - March 1998
Alliant Energy March 1985 - July 1996
Skills
Insurance, Vendor Management, Business Analysis, Process Improvement, Financial Services, Requirements Analysis, Change Management, Business Process, Business Process..., Project Management, Software Documentation, SDLC, Mutual Funds, Risk Management, Requirements Gathering, Enterprise Architecture, Integration, Software Development
Education
Mt. Mercy College 1986 — 1989
Bachelor's degree, Computer Science
Kirkwood Community College 1983 — 1985
Associate of Arts and Sciences (AAS), Computer Science
AEGON USA March 1998 - Present
APAC Customer Services June 1996 - March 1998
Alliant Energy March 1985 - July 1996
Skills
Insurance, Vendor Management, Business Analysis, Process Improvement, Financial Services, Requirements Analysis, Change Management, Business Process, Business Process..., Project Management, Software Documentation, SDLC, Mutual Funds, Risk Management, Requirements Gathering, Enterprise Architecture, Integration, Software Development
Education
Mt. Mercy College 1986 — 1989
Bachelor's degree, Computer Science
Kirkwood Community College 1983 — 1985
Associate of Arts and Sciences (AAS), Computer Science
Robert Willia's APAC Customer Services Experience January 1997 - August 1998
Job system i administrator
Industry Telecommunications
Experience
Windstream Communications August 1998 - Present
APAC Customer Services January 1997 - August 1998
universal gym equipment March 1993 - January 1997
TriMin Systems 1989 - March 1993
Universal Gym Equipment 1979 - 1989
Nissen Corporation 1978 - 1984
Western Fraternal Life Association 1974 - 1979
Skills
IBM iSeries, IT Management, Disaster Recovery, SQL, SDLC, Visio, System Administration, Servers, RPG, DB2, Data Center, Operating Systems, Requirements Analysis, Software Development
Education
Kirkwood Community College 1972 — 1974
Windstream Communications August 1998 - Present
APAC Customer Services January 1997 - August 1998
universal gym equipment March 1993 - January 1997
TriMin Systems 1989 - March 1993
Universal Gym Equipment 1979 - 1989
Nissen Corporation 1978 - 1984
Western Fraternal Life Association 1974 - 1979
Skills
IBM iSeries, IT Management, Disaster Recovery, SQL, SDLC, Visio, System Administration, Servers, RPG, DB2, Data Center, Operating Systems, Requirements Analysis, Software Development
Education
Kirkwood Community College 1972 — 1974
Marcella Lehman's APAC Customer Services Experience June 2006 - September 2007
Job Sr Business Systems Analyst at Transamerica
Industry Information Technology and Services
Experience
Transamerica May 2014 - Present
TaxACT July 2013 - January 2014
Channel Fusion April 2013 - July 2013
Channel Fusion November 2012 - April 2013
Channel Fusion December 2011 - November 2012
Spindustry Staffing October 2008 - December 2010
Technisource September 2007 - October 2008
APAC Customer Services June 2006 - September 2007
APAC Customer Services September 2004 - June 2006
APAC Customer Services June 2004 - August 2004
Skills
Testing, Business Analysis, Call Center, SDLC, Process Improvement, Requirements Analysis, Business Intelligence, Visio, Software Documentation, Vendor Management, Data Analysis, Software Project..., German, International Relations, User Experience, User Acceptance Testing, End User Training, User Experience Design, Heat, Bug Tracking, Customer Service, Creative Writing, Technical Writing, Technical Documentation, Macroeconomics, Microeconomics, Microsoft Excel, E-Learning, CTI, Marketing, Microsoft Office 2007, Microsoft Word, Yoga, Call Centers, Toad, Business Process, Program Management, Quality Assurance, Project Management, Management, Leadership, Cross-functional Team..., Training, Business Requirements, Telecommunications
Education
Mount Mercy College 2014 — 2016
Accounting, Business Administration, Junior
Kirkwood Community College 2011 — 2013
Associate of Arts (AA), Business, International Studies, A
Plattsmouth High School 1989 — 1993
Diploma, English, Languages, Art
Transamerica May 2014 - Present
TaxACT July 2013 - January 2014
Channel Fusion April 2013 - July 2013
Channel Fusion November 2012 - April 2013
Channel Fusion December 2011 - November 2012
Spindustry Staffing October 2008 - December 2010
Technisource September 2007 - October 2008
APAC Customer Services June 2006 - September 2007
APAC Customer Services September 2004 - June 2006
APAC Customer Services June 2004 - August 2004
Skills
Testing, Business Analysis, Call Center, SDLC, Process Improvement, Requirements Analysis, Business Intelligence, Visio, Software Documentation, Vendor Management, Data Analysis, Software Project..., German, International Relations, User Experience, User Acceptance Testing, End User Training, User Experience Design, Heat, Bug Tracking, Customer Service, Creative Writing, Technical Writing, Technical Documentation, Macroeconomics, Microeconomics, Microsoft Excel, E-Learning, CTI, Marketing, Microsoft Office 2007, Microsoft Word, Yoga, Call Centers, Toad, Business Process, Program Management, Quality Assurance, Project Management, Management, Leadership, Cross-functional Team..., Training, Business Requirements, Telecommunications
Education
Mount Mercy College 2014 — 2016
Accounting, Business Administration, Junior
Kirkwood Community College 2011 — 2013
Associate of Arts (AA), Business, International Studies, A
Plattsmouth High School 1989 — 1993
Diploma, English, Languages, Art
Jeanine Giorgi's APAC Customer Services Experience January 2011 - December 2013
Job President at Atelka Entreprise Inc.
Industry Marketing and Advertising
Experience
Atelka Entreprise Inc. January 2015 - Present
APAC Customer Services January 2011 - December 2013
Protocol Integrated Direct Marketing 1999 - 2011
Media Express March 1997 - 1999
Media Express 1994 - 1997
Media Express 1991 - 1994
Encylcopedia Britanica 1990 - 1991
Skills
Business process..., Operations Management, Call Centers, Sales Operations, Direct Sales, Human Resources, Contact Centers, Customer relationship..., Client services, Workforce Management, Predictive Dialers, Dialer Management, Telemarketing, Customer Service, Call Center, Customer Experience, BPO, CRM, Management, Vendor Management, Outsourcing, Process Improvement, Lead Generation, Strategic Planning, Inbound Marketing, Analytics, Client Services
Education
McGill University
Human Resources Management/Personnel Administration, General
Université Saint-Joseph (Lebanon)
Administration - Life Insurance
Atelka Entreprise Inc. January 2015 - Present
APAC Customer Services January 2011 - December 2013
Protocol Integrated Direct Marketing 1999 - 2011
Media Express March 1997 - 1999
Media Express 1994 - 1997
Media Express 1991 - 1994
Encylcopedia Britanica 1990 - 1991
Skills
Business process..., Operations Management, Call Centers, Sales Operations, Direct Sales, Human Resources, Contact Centers, Customer relationship..., Client services, Workforce Management, Predictive Dialers, Dialer Management, Telemarketing, Customer Service, Call Center, Customer Experience, BPO, CRM, Management, Vendor Management, Outsourcing, Process Improvement, Lead Generation, Strategic Planning, Inbound Marketing, Analytics, Client Services
Education
McGill University
Human Resources Management/Personnel Administration, General
Université Saint-Joseph (Lebanon)
Administration - Life Insurance
Brian Comer's APAC Customer Services Experience 2001 - August 2006
Job Principal Solution Architect at Rockwell Collins
Industry Computer Software
Experience
Rockwell Collins June 2015 - Present
AT&T October 2012 - Present
AT&T November 2010 - November 2012
AT&T (inCompass Wireless) September 2010 - November 2010
AT&T (inCode Wireless) February 2010 - September 2010
AT&T (inCode Wireless) February 2008 - February 2010
AT&T (VeriSign) November 2006 - February 2008
AT&T (inCode Wireless) August 2006 - November 2006
APAC Customer Services 2001 - August 2006
Junge Control, Inc 1999 - 2001
Skills
XML, Microsoft SQL Server, Java, Visual Studio, SQL, .NET, C#, Oracle, Mobile Applications, Databases, ASP.NET, Integration, MySQL, Software Development, Mobile Devices, Testing, Web Services, JavaScript, Enterprise Software, Visio, SharePoint
Education
Kirkwood Community College 1997 — 2001
AAS, Computer Programming
Rockwell Collins June 2015 - Present
AT&T October 2012 - Present
AT&T November 2010 - November 2012
AT&T (inCompass Wireless) September 2010 - November 2010
AT&T (inCode Wireless) February 2010 - September 2010
AT&T (inCode Wireless) February 2008 - February 2010
AT&T (VeriSign) November 2006 - February 2008
AT&T (inCode Wireless) August 2006 - November 2006
APAC Customer Services 2001 - August 2006
Junge Control, Inc 1999 - 2001
Skills
XML, Microsoft SQL Server, Java, Visual Studio, SQL, .NET, C#, Oracle, Mobile Applications, Databases, ASP.NET, Integration, MySQL, Software Development, Mobile Devices, Testing, Web Services, JavaScript, Enterprise Software, Visio, SharePoint
Education
Kirkwood Community College 1997 — 2001
AAS, Computer Programming
Autumn Shaw's APAC Customer Services Experience 2002 - February 2014
Job Associate Product Manager at Navitus Health Solutions
Industry Insurance
Experience
Navitus Health Solutions February 2014 - Present
Network Health Insurance March 2010 - February 2014
APAC Customer Services 2002 - February 2014
Skills
Customer Satisfaction, Call Center, BPO, Customer Experience, Workforce Management, Medicare Part D, Medicare Advantage, Pharmacy Benefit..., Health Insurance, Licensed Life & Health..., Licensed Property &..., Call Centers, Management, SharePoint, Healthcare, Customer Service
Education
Lakeland College 2008 — 2012
Bachelor of Business Administration (BBA), Business/Managerial Economics
University of Wisconsin-Green Bay 2000 — 2004
Business/Managerial Economics
Navitus Health Solutions February 2014 - Present
Network Health Insurance March 2010 - February 2014
APAC Customer Services 2002 - February 2014
Skills
Customer Satisfaction, Call Center, BPO, Customer Experience, Workforce Management, Medicare Part D, Medicare Advantage, Pharmacy Benefit..., Health Insurance, Licensed Life & Health..., Licensed Property &..., Call Centers, Management, SharePoint, Healthcare, Customer Service
Education
Lakeland College 2008 — 2012
Bachelor of Business Administration (BBA), Business/Managerial Economics
University of Wisconsin-Green Bay 2000 — 2004
Business/Managerial Economics
Frank Gualtieri, PMP's APAC Customer Services Experience December 1996 - July 1997
Job Program Manager at RightHand Technologies
Industry Information Technology and Services
Experience
RightHand Technologies March 2009 - Present
Baxter Healthcare July 1997 - December 2008
APAC Customer Services December 1996 - July 1997
Interim Technology (acquired by Spherion) April 1985 - June 1996
Applied Information Development 1985 - 1996
Skills
Business Process..., Computer System..., Testing, PMP, Software Development, Team Leadership, Requirements Analysis, Process Improvement, Program Management, Project Management, SDLC, Vendor Management, Cross-functional Team..., Quality Assurance, Change Management, Strategic Planning, Business Analysis
Education
Keller Graduate School of Management of DeVry University
Masters, Project Management
University of Illinois at Urbana-Champaign
Bachelor of Science, Education
RightHand Technologies March 2009 - Present
Baxter Healthcare July 1997 - December 2008
APAC Customer Services December 1996 - July 1997
Interim Technology (acquired by Spherion) April 1985 - June 1996
Applied Information Development 1985 - 1996
Skills
Business Process..., Computer System..., Testing, PMP, Software Development, Team Leadership, Requirements Analysis, Process Improvement, Program Management, Project Management, SDLC, Vendor Management, Cross-functional Team..., Quality Assurance, Change Management, Strategic Planning, Business Analysis
Education
Keller Graduate School of Management of DeVry University
Masters, Project Management
University of Illinois at Urbana-Champaign
Bachelor of Science, Education
Sharon Robbins's APAC Customer Services Experience 1995 - 1997
Job SR AWD System Analyst at Transamerica Life Insurance Company
Industry Information Technology and Services
Experience
Transamerica Life Insurance Company April 2014 - Present
Windstream Communications (via TekSystems Contracting) April 2013 - April 2014
Transamerica December 2011 - September 2012
Aegon USA September 2004 - December 2011
Alliant Energy May 2002 - September 2004
MCI Worldcom December 1997 - March 2001
APAC Customer Services 1995 - 1997
APAC Customer Services 1995 - 1997
MCI 1994 - 1995
Skills
MS Office Suite, Crystal Reports, Business Requirements, Requirements Analysis, Documentation, Requirements Gathering, Testing, Functional..., Problem Solving, SDLC, Visio, MS Query, Clear Quest, Rational Unified..., Rational Quality..., Program Management, Vendor Management, ClearQuest, Software Documentation, Project Management, Process Improvement, Cross-functional Team..., Business Analysis, MSQuery, Microsoft Office, Agile Methodologies
Education
Kirkwood Community College 1981 — 1983
Associates Applied Science, Marketing Management, 3.67 GPA
Transamerica Life Insurance Company April 2014 - Present
Windstream Communications (via TekSystems Contracting) April 2013 - April 2014
Transamerica December 2011 - September 2012
Aegon USA September 2004 - December 2011
Alliant Energy May 2002 - September 2004
MCI Worldcom December 1997 - March 2001
APAC Customer Services 1995 - 1997
APAC Customer Services 1995 - 1997
MCI 1994 - 1995
Skills
MS Office Suite, Crystal Reports, Business Requirements, Requirements Analysis, Documentation, Requirements Gathering, Testing, Functional..., Problem Solving, SDLC, Visio, MS Query, Clear Quest, Rational Unified..., Rational Quality..., Program Management, Vendor Management, ClearQuest, Software Documentation, Project Management, Process Improvement, Cross-functional Team..., Business Analysis, MSQuery, Microsoft Office, Agile Methodologies
Education
Kirkwood Community College 1981 — 1983
Associates Applied Science, Marketing Management, 3.67 GPA
Lawrence Owrutsky, CPA, MBA's APAC Customer Services Experience 2000 - 2004
Job Dynamic and results oriented financial leader in Greater Chicagoland Area LION
Industry Environmental Services
Experience
Greater Chicago Area Manufacturing and health-care industry expertise in large scale ERP, accounting and financial modeling including Microsoft Dynamics and Hyperion. Project leader that creates efficiencies and improves accounting processes and procedures.Accounting ManagerNylok LLCSeptember 2011 - January 2014
Applied Strategies International January 2011 - September 2011
United Conveyor Corporation February 2008 - September 2010
MacLean Fogg Company 2005 - 2008
Allscripts Healthcare Solutions 2004 - 2005
APAC Customer Services 2000 - 2004
Skills
Process Improvement, Financial Analysis, Accounting, Cross-functional Team..., Cost Accounting, ERP, Managerial Finance, Manufacturing, Management, Financial Modeling, Strategic Planning, Leadership, Program Management, Finance, Forecasting, Variance Analysis, Financial Reporting, Cash Management, General Ledger, Business Process..., Budgets, US GAAP, Hyperion Enterprise, Revenue Recognition, Auditing, Mergers & Acquisitions, Sarbanes-Oxley Act
Education
Keller Graduate School of Management of DeVry University 2004 — 2006
MBA, Focus in Accounting
University of Arizona 1994 — 1998
Bachelor of Science in business administration, Finance
Greater Chicago Area Manufacturing and health-care industry expertise in large scale ERP, accounting and financial modeling including Microsoft Dynamics and Hyperion. Project leader that creates efficiencies and improves accounting processes and procedures.Accounting ManagerNylok LLCSeptember 2011 - January 2014
Applied Strategies International January 2011 - September 2011
United Conveyor Corporation February 2008 - September 2010
MacLean Fogg Company 2005 - 2008
Allscripts Healthcare Solutions 2004 - 2005
APAC Customer Services 2000 - 2004
Skills
Process Improvement, Financial Analysis, Accounting, Cross-functional Team..., Cost Accounting, ERP, Managerial Finance, Manufacturing, Management, Financial Modeling, Strategic Planning, Leadership, Program Management, Finance, Forecasting, Variance Analysis, Financial Reporting, Cash Management, General Ledger, Business Process..., Budgets, US GAAP, Hyperion Enterprise, Revenue Recognition, Auditing, Mergers & Acquisitions, Sarbanes-Oxley Act
Education
Keller Graduate School of Management of DeVry University 2004 — 2006
MBA, Focus in Accounting
University of Arizona 1994 — 1998
Bachelor of Science in business administration, Finance
Yvette Bovey's APAC Customer Services Experience May 2000 - February 2008
Job Software Developer at Hughes Watters Askanase, LLP
Industry Real Estate
Experience
Hughes Watters Askanase, LLP September 2013 - Present
FNT September 2012 - September 2013
Texas Metal Equipment Company May 2008 - July 2011
APAC Customer Services May 2000 - February 2008
Skills
Software Development, SQL, Databases, Microsoft SQL Server, Visual Basic, System Administration, Web Development, Oracle, Access, Process Improvement, Windows, Perl, JavaScript, Database Design, Visual Studio, Analysis, VB.NET, Data Analysis, .NET, C#, Testing, Business Intelligence, Unix, SDLC, Unix Shell Scripting, Programming, Java
Education
Lone Star College System 2012 — 2012
Enhanced Skills Certificate, Visual Basic
Kirkwood Community College 1998 — 2000
AAS, Computer Programming
Hughes Watters Askanase, LLP September 2013 - Present
FNT September 2012 - September 2013
Texas Metal Equipment Company May 2008 - July 2011
APAC Customer Services May 2000 - February 2008
Skills
Software Development, SQL, Databases, Microsoft SQL Server, Visual Basic, System Administration, Web Development, Oracle, Access, Process Improvement, Windows, Perl, JavaScript, Database Design, Visual Studio, Analysis, VB.NET, Data Analysis, .NET, C#, Testing, Business Intelligence, Unix, SDLC, Unix Shell Scripting, Programming, Java
Education
Lone Star College System 2012 — 2012
Enhanced Skills Certificate, Visual Basic
Kirkwood Community College 1998 — 2000
AAS, Computer Programming
Nick Augustine's APAC Customer Services Experience January 2011 - Present
Job Training Administrator at APAC Customer Services
Industry Outsourcing/Offshoring
Experience
APAC Customer Services January 2011 - Present
Bettendorf Fire & Rescue June 2008 - Present
Genesis HealthCare September 2009 - February 2011
SSAB Iowa Inc. August 2008 - November 2010
Skills
Rescue, Firefighting, Fire Management, Hazmat Operations, EMT, Training, Hazardous Materials, Microsoft Office, Process Improvement, Team Leadership, Troubleshooting, Change Management, Risk Assessment, AED
Education
Kirkwood Community College 2008 — 2008
EMT - Basic, EMS
APAC Customer Services January 2011 - Present
Bettendorf Fire & Rescue June 2008 - Present
Genesis HealthCare September 2009 - February 2011
SSAB Iowa Inc. August 2008 - November 2010
Skills
Rescue, Firefighting, Fire Management, Hazmat Operations, EMT, Training, Hazardous Materials, Microsoft Office, Process Improvement, Team Leadership, Troubleshooting, Change Management, Risk Assessment, AED
Education
Kirkwood Community College 2008 — 2008
EMT - Basic, EMS
Pauline Rogers's APAC Customer Services Experience October 2004 - August 2006
Job Sr. HRIS Specialist
Industry Human Resources
Experience
Trustmark Insurance August 2006 - 2015
APAC Customer Services October 2004 - August 2006
Kemper Insurance April 1985 - April 2004
Skills
HRIS, Human Resources, Employee Relations, Employee Benefits, Applicant Tracking..., Succession Planning, HR Policies, Employee Engagement, Interviews, Cognos, Employee Training, Workforce Planning, Vendor Management, Recruiting, Change Management, Performance Management, Management, FMLA, Organizational..., Temporary Placement, Affirmative Action, HR Consulting, PeopleSoft, Onboarding, Personnel Management, New Hire Orientations, Team Building, Talent Acquisition, Payroll, Microsoft Excel, Process Improvement, Deferred Compensation, Healthcare, Training, Talent Management, Sourcing, College Recruiting, Benefits Administration, Career Development, Coaching, Leadership Development, Software Documentation, Analysis
Education
Marquette University
Webmaster Certification Courses
University of Wisconsin-Parkside
Attended
Wilmot Union High School
Trustmark Insurance August 2006 - 2015
APAC Customer Services October 2004 - August 2006
Kemper Insurance April 1985 - April 2004
Skills
HRIS, Human Resources, Employee Relations, Employee Benefits, Applicant Tracking..., Succession Planning, HR Policies, Employee Engagement, Interviews, Cognos, Employee Training, Workforce Planning, Vendor Management, Recruiting, Change Management, Performance Management, Management, FMLA, Organizational..., Temporary Placement, Affirmative Action, HR Consulting, PeopleSoft, Onboarding, Personnel Management, New Hire Orientations, Team Building, Talent Acquisition, Payroll, Microsoft Excel, Process Improvement, Deferred Compensation, Healthcare, Training, Talent Management, Sourcing, College Recruiting, Benefits Administration, Career Development, Coaching, Leadership Development, Software Documentation, Analysis
Education
Marquette University
Webmaster Certification Courses
University of Wisconsin-Parkside
Attended
Wilmot Union High School
Julie Pecinovsky's APAC Customer Services Experience 1996 - 1997
Job Sr. Project Manager at Rockwell Collins
Industry Airlines/Aviation
Experience
Rockwell Collins May 2014 - Present
Rockwell Collins October 2008 - May 2014
AdvantageVA, (Self-Employed 2003 - 2008
McLeod USA 1998 - 2001
McLeodUSA 1997 - 1999
APAC Customer Services 1996 - 1997
Skills
Project Management, Project Planning, Analysis, Management, Training, Telecommunications, Software Documentation, Program Management, Process Improvement, Aerospace, Avionics, Team Leadership, Communication Skills, Project Coordination, Financial Reporting, Presentation Development, Customer Oriented, Microsoft Office, Entrepreneurship, Team Building, Business Process..., Access, Military, Troubleshooting, Integration, Six Sigma, Quality Assurance, Call Centers, Testing, SharePoint, Microsoft Excel, Leadership, Change Management, Customer Service, Visio, Start-ups, Security Clearance, Cross-functional Team..., Requirements Analysis, PowerPoint, Marketing, MS Project, Time Management, Proposal Writing, Earned Value Management, SAP, Vendor Management, Data Analysis, Requirements Management, Resource Management
Education
Loras College 1992 — 1994
BA, Communications/Public Relations
Waldford College 1990 — 1992
AA, Liberal Arts
Rockwell Collins May 2014 - Present
Rockwell Collins October 2008 - May 2014
AdvantageVA, (Self-Employed 2003 - 2008
McLeod USA 1998 - 2001
McLeodUSA 1997 - 1999
APAC Customer Services 1996 - 1997
Skills
Project Management, Project Planning, Analysis, Management, Training, Telecommunications, Software Documentation, Program Management, Process Improvement, Aerospace, Avionics, Team Leadership, Communication Skills, Project Coordination, Financial Reporting, Presentation Development, Customer Oriented, Microsoft Office, Entrepreneurship, Team Building, Business Process..., Access, Military, Troubleshooting, Integration, Six Sigma, Quality Assurance, Call Centers, Testing, SharePoint, Microsoft Excel, Leadership, Change Management, Customer Service, Visio, Start-ups, Security Clearance, Cross-functional Team..., Requirements Analysis, PowerPoint, Marketing, MS Project, Time Management, Proposal Writing, Earned Value Management, SAP, Vendor Management, Data Analysis, Requirements Management, Resource Management
Education
Loras College 1992 — 1994
BA, Communications/Public Relations
Waldford College 1990 — 1992
AA, Liberal Arts
Paul Olmsted's APAC Customer Services Experience September 2000 - February 2004
Job Sales Force Effectiveness (SFE) Manager at GeorgiaPacific LLC
Industry Insurance
Experience
Georgia-Pacific LLC May 2015 - Present
Georgia Pacific April 2014 - Present
Ameriprise Auto & Home Insurance January 2010 - April 2014
Ameriprise Auto & Home Insurance 2004 - January 2010
APAC Customer Services September 2000 - February 2004
American Medical Security May 1995 - September 2000
Skills
Developing Training..., Facilitating Training, Assessing Training..., Employee Relations, Leadership Development, Situational Leadership, Curriculum Development, Curriculum Planning, Time Management, Coaching, Human Resources, Organizational..., Recruiting, Training, Insurance, Training Delivery, Employee Training, Leadership, Curriculum Design, Customer Service, Hiring, Sales Management, Team Leadership, Performance Management, Customer Satisfaction, Sales, Interviews, Call Centers
Education
Lakeland College 1995 — 1999
BA, Marketing
Georgia-Pacific LLC May 2015 - Present
Georgia Pacific April 2014 - Present
Ameriprise Auto & Home Insurance January 2010 - April 2014
Ameriprise Auto & Home Insurance 2004 - January 2010
APAC Customer Services September 2000 - February 2004
American Medical Security May 1995 - September 2000
Skills
Developing Training..., Facilitating Training, Assessing Training..., Employee Relations, Leadership Development, Situational Leadership, Curriculum Development, Curriculum Planning, Time Management, Coaching, Human Resources, Organizational..., Recruiting, Training, Insurance, Training Delivery, Employee Training, Leadership, Curriculum Design, Customer Service, Hiring, Sales Management, Team Leadership, Performance Management, Customer Satisfaction, Sales, Interviews, Call Centers
Education
Lakeland College 1995 — 1999
BA, Marketing
Biju Gopalakrishnan's APAC Customer Services Experience October 2002 - February 2003
Job Sr DBA at Checkpoints LLC
Industry Information Technology and Services
Experience
Checkpoints LLC January 2011 - Present
United Online June 2004 - December 2010
Hewlett-Packard March 2003 - June 2004
APAC Customer Services October 2002 - February 2003
Caterpillar Inc. August 2000 - October 2002
Skills
Data Warehousing, SQL, Oracle, MySQL, Cassandra, NoSQL, Oracle Certified DBA, Linux, PL/SQL, Data Modeling, Solaris, Software Development, Databases
Education
Mahatma Gandhi University 1987 — 1992
Engineering
Checkpoints LLC January 2011 - Present
United Online June 2004 - December 2010
Hewlett-Packard March 2003 - June 2004
APAC Customer Services October 2002 - February 2003
Caterpillar Inc. August 2000 - October 2002
Skills
Data Warehousing, SQL, Oracle, MySQL, Cassandra, NoSQL, Oracle Certified DBA, Linux, PL/SQL, Data Modeling, Solaris, Software Development, Databases
Education
Mahatma Gandhi University 1987 — 1992
Engineering
Jennifer Fischer's APAC Customer Services Experience 2000 - 2004
Job Senior Project Manager at Pearson Assessment & Instruction
Industry Education Management
Experience
Pearson - Assessment & Instruction August 2014 - Present
Kirkwood Community College August 2007 - December 2013
Jones County Economic Development March 2005 - August 2007
Lil' Drug Store Products 2004 - 2005
APAC Customer Services 2000 - 2004
VHx 1998 - 2000
Skills
Leadership Development, Higher Education, Nonprofits, Public Speaking, Training, Community Outreach, Grant Writing, Instructional Design, Leadership, Event Planning, Resume Writing, Fundraising, Adult Education, Staff Development, Student Affairs, Student Development, Career Counseling, Curriculum Design, Volunteer Management, E-Learning
Education
Villanova University 2011 — 2013
Masters Certificate in Applied Project Management, Project Management
St. Ambrose University 1999 — 2001
Master of Business Administration (MBA), Business Administration and Management, General
Mount Mercy College 1996 — 1999
Bachelor of Arts (BA), English Language and Literature, General
Kirkwood Community College 1987 — 1989
Associate of Arts (AA), Educational Leadership and Administration, General
Pearson - Assessment & Instruction August 2014 - Present
Kirkwood Community College August 2007 - December 2013
Jones County Economic Development March 2005 - August 2007
Lil' Drug Store Products 2004 - 2005
APAC Customer Services 2000 - 2004
VHx 1998 - 2000
Skills
Leadership Development, Higher Education, Nonprofits, Public Speaking, Training, Community Outreach, Grant Writing, Instructional Design, Leadership, Event Planning, Resume Writing, Fundraising, Adult Education, Staff Development, Student Affairs, Student Development, Career Counseling, Curriculum Design, Volunteer Management, E-Learning
Education
Villanova University 2011 — 2013
Masters Certificate in Applied Project Management, Project Management
St. Ambrose University 1999 — 2001
Master of Business Administration (MBA), Business Administration and Management, General
Mount Mercy College 1996 — 1999
Bachelor of Arts (BA), English Language and Literature, General
Kirkwood Community College 1987 — 1989
Associate of Arts (AA), Educational Leadership and Administration, General
Robert Vostad's APAC Customer Services Experience September 2014 - February 2015
Job IT Technician
Industry Computer Networking
Experience
APAC Customer Services September 2014 - February 2015
Enterprise Solutions Industries May 2008 - April 2014
Integrity Products of Sarasota July 2010 - April 2011
Frank Theatres March 2006 - August 2008
Skills
Hardware, DHCP, Troubleshooting, Active Directory, DNS, Windows 7, Windows 8, Virus Removal, Microsoft Office, Technical Support, Help Desk Support
Education
Keiser College 2008 — 2011
Associates, Information Technologies
APAC Customer Services September 2014 - February 2015
Enterprise Solutions Industries May 2008 - April 2014
Integrity Products of Sarasota July 2010 - April 2011
Frank Theatres March 2006 - August 2008
Skills
Hardware, DHCP, Troubleshooting, Active Directory, DNS, Windows 7, Windows 8, Virus Removal, Microsoft Office, Technical Support, Help Desk Support
Education
Keiser College 2008 — 2011
Associates, Information Technologies
Sarah Sovereign's APAC Customer Services Experience 2000 - 2003
Job Global Operations Manager at TeleTech
Industry Telecommunications
Jason Heires's APAC Customer Services Experience December 2010 - November 2012
Job Deskside Support Technician at NSC Global
Industry Information Technology and Services
Experience
NSC Global August 2014 - Present
APAC Customer Services December 2010 - November 2012
Skills
Technical Support, Computer Hardware, Customer Service, Troubleshooting, Customer Satisfaction, Microsoft Excel, Microsoft Office, Customer Experience, Process Improvement, Team Leadership, Vendor Management
Education
Kirkwood Community College 2008 — 2010
Associates Of Science, LAN Mangement
Kirkwood Community College 2008 — 2010
Associate's degree, System, Networking, and LAN/WAN Management/Manager
NSC Global August 2014 - Present
APAC Customer Services December 2010 - November 2012
Skills
Technical Support, Computer Hardware, Customer Service, Troubleshooting, Customer Satisfaction, Microsoft Excel, Microsoft Office, Customer Experience, Process Improvement, Team Leadership, Vendor Management
Education
Kirkwood Community College 2008 — 2010
Associates Of Science, LAN Mangement
Kirkwood Community College 2008 — 2010
Associate's degree, System, Networking, and LAN/WAN Management/Manager
Ben Parish's APAC Customer Services Experience January 1997 - December 2005
Job Scripter/Prgrammer at Influent Inc
Industry Marketing and Advertising
Experience
Influent Inc January 2006 - August 2009
APAC Customer Services January 1997 - December 2005
APAC Customer Services September 1996 - January 1997
APAC Customer Services September 1994 - September 1996
US Army April 1983 - August 1994
Education
Central University of Iowa
Bachelor Degree, Biology
Keesler Air Force
Communications Computer Systems Staff
Kirkwood Community College
Influent Inc January 2006 - August 2009
APAC Customer Services January 1997 - December 2005
APAC Customer Services September 1996 - January 1997
APAC Customer Services September 1994 - September 1996
US Army April 1983 - August 1994
Education
Central University of Iowa
Bachelor Degree, Biology
Keesler Air Force
Communications Computer Systems Staff
Kirkwood Community College
Melissa Fettkether's APAC Customer Services Experience January 1992 - November 2001
Job Business Manager at Valley Community School District
Industry Primary/Secondary Education
Experience
Valley Community School District Business Analyst, SupervisorAEGONNovember 2001 - October 2006
APAC Customer Services January 1992 - November 2001
Education
Mount Mercy University 2004 — 2007
Bachelor, Business Management
Kirkwood Community College 1993 — 1995
Associates, Accounting
Valley Community School District Business Analyst, SupervisorAEGONNovember 2001 - October 2006
APAC Customer Services January 1992 - November 2001
Education
Mount Mercy University 2004 — 2007
Bachelor, Business Management
Kirkwood Community College 1993 — 1995
Associates, Accounting
Laurie Bemer's APAC Customer Services Experience May 2008 - March 2009
Job Consumer Services Professional
Industry Consumer Services
Experience
Kelly Services December 2009 - March 2012
APAC Customer Services May 2008 - March 2009
Skills
Customer Service, Microsoft Office, Team Building, Microsoft Word, Strategic Planning, Coaching, Customer Satisfaction, Team Leadership
Education
Kirkwood Community College 1999 — 2000
na, General Studies
Metro High School 1979 — 1983
High School Diploma, General Studies
Kelly Services December 2009 - March 2012
APAC Customer Services May 2008 - March 2009
Skills
Customer Service, Microsoft Office, Team Building, Microsoft Word, Strategic Planning, Coaching, Customer Satisfaction, Team Leadership
Education
Kirkwood Community College 1999 — 2000
na, General Studies
Metro High School 1979 — 1983
High School Diploma, General Studies
Erica DuVall's APAC Customer Services Experience November 2012 - August 2013
Job Job Seeker at Law
Industry Retail
Experience
Linn County REC October 2013 - Present
APAC Customer Services November 2012 - August 2013
Younkers May 2010 - May 2010
Skills
Retail, Merchandising, Visual Merchandising, Sales, Customer Service, Retail Sales, Store Management, Inventory Management, Loss Prevention, Fashion, Time Management, Microsoft Office, Data Entry
Education
Kirkwood Community College 2009 — 2011
Associates of Arts, Paralegal/Law
Linn County REC October 2013 - Present
APAC Customer Services November 2012 - August 2013
Younkers May 2010 - May 2010
Skills
Retail, Merchandising, Visual Merchandising, Sales, Customer Service, Retail Sales, Store Management, Inventory Management, Loss Prevention, Fashion, Time Management, Microsoft Office, Data Entry
Education
Kirkwood Community College 2009 — 2011
Associates of Arts, Paralegal/Law
Lori Pearson's APAC Customer Services Experience January 1996 - June 2006
Job Proposal Specialist Technical Marketing
Industry Aviation & Aerospace
Experience
Rockwell Collins October 2012 - Present
Rockwell Collins January 2010 - October 2012
Rockwell Collins June 2006 - January 2010
APAC Customer Services January 1996 - June 2006
Skills
Process Improvement, Management, Operations Management, Visio
Education
Mount Mercy College 2006 — 2010
Bachelor of Science (B.S.), Business Administration, Management and Operations
Kirkwood Community College
Associate's degree, Business Administration and Management, General
Rockwell Collins October 2012 - Present
Rockwell Collins January 2010 - October 2012
Rockwell Collins June 2006 - January 2010
APAC Customer Services January 1996 - June 2006
Skills
Process Improvement, Management, Operations Management, Visio
Education
Mount Mercy College 2006 — 2010
Bachelor of Science (B.S.), Business Administration, Management and Operations
Kirkwood Community College
Associate's degree, Business Administration and Management, General
Paul Peot's APAC Customer Services Experience June 2014 - Present
Job Customer Service Representative at APAC Customer Services
Industry Transportation/Trucking/Railroad
Experience
APAC Customer Services June 2014 - Present
Encadria Staffing Solutions LLC October 2013 - March 2014
Kenan Advantage Group March 2013 - October 2013
Schneider National December 2011 - March 2013
Your Credit Inc October 2011 - November 2011
JCA Marketing July 2009 - October 2009
Ross Imaging August 2008 - April 2009
Peot Enterprise ( Your Neighborhood Shopper) February 2006 - August 2008
UnitedHealthcare August 2007 - February 2008
Ameriprise Financial Services, Inc. March 2007 - July 2007
Skills
Insurance, Customer Service, Cold Calling, New Business Development, Management, Training, Contract Negotiation, Advertising, Sales, Team Building, Account Management, Direct Sales, Sales Management, Strategic Planning, Marketing
Education
Lakeland College 2005 — 2007
B.A; B.A, Marketing; Business Administration
Northeast Wisconsin Technical College 1991 — 1996
A.S, Marketing
saint philip 1984 — 1988
APAC Customer Services June 2014 - Present
Encadria Staffing Solutions LLC October 2013 - March 2014
Kenan Advantage Group March 2013 - October 2013
Schneider National December 2011 - March 2013
Your Credit Inc October 2011 - November 2011
JCA Marketing July 2009 - October 2009
Ross Imaging August 2008 - April 2009
Peot Enterprise ( Your Neighborhood Shopper) February 2006 - August 2008
UnitedHealthcare August 2007 - February 2008
Ameriprise Financial Services, Inc. March 2007 - July 2007
Skills
Insurance, Customer Service, Cold Calling, New Business Development, Management, Training, Contract Negotiation, Advertising, Sales, Team Building, Account Management, Direct Sales, Sales Management, Strategic Planning, Marketing
Education
Lakeland College 2005 — 2007
B.A; B.A, Marketing; Business Administration
Northeast Wisconsin Technical College 1991 — 1996
A.S, Marketing
saint philip 1984 — 1988
Adrian Gleaton's APAC Customer Services Experience December 1997 - April 2003
Job HQCS Operations Consultant at Verizon Wireless
Industry Telecommunications
Experience
Verizon Wireless March 2015 - Present
Verizon Wireless October 2008 - March 2015
Verizon Wireless July 2013 - December 2013
Verizon Wireless February 2006 - September 2008
Verizon Wireless July 2005 - February 2006
Verizon Wireless August 2003 - July 2005
Verizon Wireless February 2002 - August 2003
APAC Customer Services December 1997 - April 2003
Skills
Telecommunications, Customer Retention, Wireless, Customer Experience, Call Centers, Account Management, Leadership, Management, Program Management, Cellular Communications, Customer Satisfaction, LTE, Training, VoIP, Team Leadership, Customer Service, Microsoft Office, Team Building, Troubleshooting, Mobile Devices, Vendor Management, Process Improvement, Coaching, Employee Training, Project Management, Technical Support, Time Management, Leadership Development, Cross-functional Team..., Networking
Education
Liberty University
Bachelor of International Business
Liberty University 2012 — 2015
Verizon Wireless March 2015 - Present
Verizon Wireless October 2008 - March 2015
Verizon Wireless July 2013 - December 2013
Verizon Wireless February 2006 - September 2008
Verizon Wireless July 2005 - February 2006
Verizon Wireless August 2003 - July 2005
Verizon Wireless February 2002 - August 2003
APAC Customer Services December 1997 - April 2003
Skills
Telecommunications, Customer Retention, Wireless, Customer Experience, Call Centers, Account Management, Leadership, Management, Program Management, Cellular Communications, Customer Satisfaction, LTE, Training, VoIP, Team Leadership, Customer Service, Microsoft Office, Team Building, Troubleshooting, Mobile Devices, Vendor Management, Process Improvement, Coaching, Employee Training, Project Management, Technical Support, Time Management, Leadership Development, Cross-functional Team..., Networking
Education
Liberty University
Bachelor of International Business
Liberty University 2012 — 2015
Josh Carolan's APAC Customer Services Experience February 2010 - June 2010
Job Sr. Threat Manager at Pearson North America
Industry Information Technology and Services
Experience
Pearson North America October 2013 - Present
Pearson North America October 2012 - September 2013
Trustwave September 2010 - October 2012
APAC Customer Services February 2010 - June 2010
AEGON April 2009 - February 2010
Security Coverage September 2008 - March 2009
Security Coverage March 2007 - September 2008
Skills
Network Security..., Threat Analysis, Intrusion Detection, Web Application Firewall, Firewalls, VPN, CISSP, Windows Server, TCP/IP, Security, Computer Security, Technical Support, IDS, Networking, Network Security, IPS, Snort, Information Security, Juniper, Network Architecture, PCI Standards, Linux, Troubleshooting
Education
Kirkwood Community College 2003 — 2007
LAN Management, Information Technology
Pearson North America October 2013 - Present
Pearson North America October 2012 - September 2013
Trustwave September 2010 - October 2012
APAC Customer Services February 2010 - June 2010
AEGON April 2009 - February 2010
Security Coverage September 2008 - March 2009
Security Coverage March 2007 - September 2008
Skills
Network Security..., Threat Analysis, Intrusion Detection, Web Application Firewall, Firewalls, VPN, CISSP, Windows Server, TCP/IP, Security, Computer Security, Technical Support, IDS, Networking, Network Security, IPS, Snort, Information Security, Juniper, Network Architecture, PCI Standards, Linux, Troubleshooting
Education
Kirkwood Community College 2003 — 2007
LAN Management, Information Technology
Sanjeeta Bhattarai's APAC Customer Services Experience July 2007 - March 2008
Job Sr Programmer Analyst at Telligen
Industry Information Technology and Services
Experience
Telligen June 2013 - Present
Advanced Technologies Group May 2008 - May 2013
APAC Customer Services July 2007 - March 2008
Skills
ASP.NET, AJAX, WCF, VB.NET, Microsoft SQL Server, LINQ, JavaScript, .NET, Java, Visual Studio, IIS, XML, Software Engineering
Education
Maharishi University of Management 2006 — 2009
Master's degree, Computer Science
Kantipur City College 2001 — 2004
Bachelor's degree, Computer Science
Telligen June 2013 - Present
Advanced Technologies Group May 2008 - May 2013
APAC Customer Services July 2007 - March 2008
Skills
ASP.NET, AJAX, WCF, VB.NET, Microsoft SQL Server, LINQ, JavaScript, .NET, Java, Visual Studio, IIS, XML, Software Engineering
Education
Maharishi University of Management 2006 — 2009
Master's degree, Computer Science
Kantipur City College 2001 — 2004
Bachelor's degree, Computer Science
Jake Callahan's APAC Customer Services Experience 2010 - Present
Job at
Industry Financial Services
Experience
Channel Fusion September 2013 - Present
APAC Customer Services 2010 - Present
APAC Customer Services March 2012 - September 2013
APAC Asset Management April 2010 - March 2012
SecurityCoverage April 2009 - April 2010
SecurityCoverage April 2007 - April 2009
Solid Systems 2007 - 2008
University of Iowa Hospitals and Clinics April 2006 - March 2007
Skills
Operating Systems, Windows, Troubleshooting, XP, Windows Server, Windows 7, Computer Hardware, Active Directory, Software Documentation, Virtualization, Technical Support, Linux, Software Installation, Networking, Hardware, System Administration, HTML, Firewalls, PHP, Windows XP, SQL
Education
Kirkwood Community College 2012 — 2013
.net programming Cert, ASP.net C#.net VB.net
Channel Fusion September 2013 - Present
APAC Customer Services 2010 - Present
APAC Customer Services March 2012 - September 2013
APAC Asset Management April 2010 - March 2012
SecurityCoverage April 2009 - April 2010
SecurityCoverage April 2007 - April 2009
Solid Systems 2007 - 2008
University of Iowa Hospitals and Clinics April 2006 - March 2007
Skills
Operating Systems, Windows, Troubleshooting, XP, Windows Server, Windows 7, Computer Hardware, Active Directory, Software Documentation, Virtualization, Technical Support, Linux, Software Installation, Networking, Hardware, System Administration, HTML, Firewalls, PHP, Windows XP, SQL
Education
Kirkwood Community College 2012 — 2013
.net programming Cert, ASP.net C#.net VB.net
Annemarie Singer's APAC Customer Services Experience April 2003 - September 2005
Job Systems Analyst / Program Mgr OptumHealth IT at UnitedHealth Group
Industry Information Technology and Services
Experience
UnitedHealth Group November 2010 - Present
Target October 2005 - August 2010
APAC Customer Services April 2003 - September 2005
Percepta October 2000 - March 2003
Qwest Communications March 2000 - September 2000
TeleTech March 1996 - March 2000
Skills
CRM, Access, Outlook, Account Management, Vendor Management, Call Center, Customer Experience, Process Improvement, SDLC, Resource Management, Visio, Business Analysis, Business Process..., Metrics, SharePoint
Education
Lawrence University 1988 — 1992
Bachelor of Arts, Studio Art (Color Theory and Computer Art / Graphics)
UnitedHealth Group November 2010 - Present
Target October 2005 - August 2010
APAC Customer Services April 2003 - September 2005
Percepta October 2000 - March 2003
Qwest Communications March 2000 - September 2000
TeleTech March 1996 - March 2000
Skills
CRM, Access, Outlook, Account Management, Vendor Management, Call Center, Customer Experience, Process Improvement, SDLC, Resource Management, Visio, Business Analysis, Business Process..., Metrics, SharePoint
Education
Lawrence University 1988 — 1992
Bachelor of Arts, Studio Art (Color Theory and Computer Art / Graphics)
Anna Payne's APAC Customer Services Experience 2004 - 2007
Job Sr. Engineering Project Assistant at Rockwell Collins
Industry Aviation & Aerospace
Experience
Rockwell Collins 2009 - Present
Rockwell Collins 2006 - 2009
APAC Customer Services 2004 - 2007
APAC Customer Services 2002 - 2004
Skills
Earned Value Management, Lean Manufacturing, Telelogic DOORS, Requirements Management, Rational DOORS
Education
Kirkwood Community College 1999 — 2001
Rockwell Collins 2009 - Present
Rockwell Collins 2006 - 2009
APAC Customer Services 2004 - 2007
APAC Customer Services 2002 - 2004
Skills
Earned Value Management, Lean Manufacturing, Telelogic DOORS, Requirements Management, Rational DOORS
Education
Kirkwood Community College 1999 — 2001
Dawn Whiteman's APAC Customer Services Experience January 2010 - Present
Job Paralegal Student
Industry Law Practice
Experience
APAC Customer Services January 2010 - Present
Kirkwood Community College January 2009 - Present
Education
Kirkwood Community College 2009 — 2012
Associates of Art Degree, Paralegal
Business and Banking Institute
APAC Customer Services January 2010 - Present
Kirkwood Community College January 2009 - Present
Education
Kirkwood Community College 2009 — 2012
Associates of Art Degree, Paralegal
Business and Banking Institute
Krystle Ward's APAC Customer Services Experience May 2014 - July 2014
Job Event Planner
Industry Events Services
Experience
APAC Customer Services May 2014 - July 2014
Victoria's Secret April 2011 - March 2012
Skills
Sales, Visual Merchandising, Fashion, Customer Service, Event Planning, Public Speaking, Time Management, Social Networking, Event Management, Microsoft Excel, PowerPoint, Microsoft Office, Leadership, Social Media, Management
Education
Fox Valley Technical College 2013 — 2015
Associate's Degree, Meeting and Event Management
Madison Area Technical College 2010 — 2013
Fashion Marketing
APAC Customer Services May 2014 - July 2014
Victoria's Secret April 2011 - March 2012
Skills
Sales, Visual Merchandising, Fashion, Customer Service, Event Planning, Public Speaking, Time Management, Social Networking, Event Management, Microsoft Excel, PowerPoint, Microsoft Office, Leadership, Social Media, Management
Education
Fox Valley Technical College 2013 — 2015
Associate's Degree, Meeting and Event Management
Madison Area Technical College 2010 — 2013
Fashion Marketing
Brian Flenner's APAC Customer Services Experience August 2009 - September 2010
Job Customer Service at International Design Source
Industry Consumer Services
Experience
International Design Source June 2013 - Present
Thrivent Financial for Lutherans November 2011 - June 2012
Cedar Valley Habitat for Humanity September 2010 - August 2011
APAC Customer Services August 2009 - September 2010
Skills
Volunteer Management, Customer Service, Microsoft Office, Photoshop, InDesign, Power Tools, Supervisory Experience
Education
University of Central Missouri 2007 — 2009
Bachelor's degree, History, 3.76
LeTourneau University 2003 — 2007
Barron Collier High School, Naples FL 1999 — 2003
International Design Source June 2013 - Present
Thrivent Financial for Lutherans November 2011 - June 2012
Cedar Valley Habitat for Humanity September 2010 - August 2011
APAC Customer Services August 2009 - September 2010
Skills
Volunteer Management, Customer Service, Microsoft Office, Photoshop, InDesign, Power Tools, Supervisory Experience
Education
University of Central Missouri 2007 — 2009
Bachelor's degree, History, 3.76
LeTourneau University 2003 — 2007
Barron Collier High School, Naples FL 1999 — 2003
Clayton Broulik's APAC Customer Services Experience October 2007 - May 2008
Job Travel Enthusiast
Industry Food Production
Experience
Casey's General Store September 2012 - Present
Copyworks March 2012 - July 2012
Infinity Contact September 2011 - March 2012
Transportation Security Administration May 2008 - April 2010
APAC Customer Services October 2007 - May 2008
Subway September 2003 - October 2007
PerMar Security Services July 2001 - September 2003
Skills
Independant Contract..., Independent Leisure &..., Security Proffessional
Education
Kaplan University 2005 — 2007
BSM, Criminal Justice / Management
Kirkwood Community College 1999 — 2001
Associate of Arts (AA), Criminal Justice
Casey's General Store September 2012 - Present
Copyworks March 2012 - July 2012
Infinity Contact September 2011 - March 2012
Transportation Security Administration May 2008 - April 2010
APAC Customer Services October 2007 - May 2008
Subway September 2003 - October 2007
PerMar Security Services July 2001 - September 2003
Skills
Independant Contract..., Independent Leisure &..., Security Proffessional
Education
Kaplan University 2005 — 2007
BSM, Criminal Justice / Management
Kirkwood Community College 1999 — 2001
Associate of Arts (AA), Criminal Justice
Tammy Beltz's APAC Customer Services Experience January 1996 - January 1999
Job HR/Business Analyst
Industry Information Services
Experience
HNI Corporation June 2012 - October 2014
Transamerica July 2008 - June 2012
The ESCO Group September 1999 - January 2008
APAC Customer Services January 1996 - January 1999
Skills
Employee Benefits, Human Resources, Payroll, PeopleSoft, Process Improvement, Performance Management, Employee Relations, Training, HRIS, Project Management, Leadership, Change Management, Strategic Planning, Recruiting, Management, Customer Service, Insurance, SDLC, Business Requirements, Business Analysis, Microsoft Office, Analysis, Requirements Analysis, Software Documentation
Education
Mount Mercy University 2008 — 2010
Bachelor's of Business Administration, Human Resources
Kirkwood Community College 1992 — 1994
Associate of Arts Degree, Accounting
HNI Corporation June 2012 - October 2014
Transamerica July 2008 - June 2012
The ESCO Group September 1999 - January 2008
APAC Customer Services January 1996 - January 1999
Skills
Employee Benefits, Human Resources, Payroll, PeopleSoft, Process Improvement, Performance Management, Employee Relations, Training, HRIS, Project Management, Leadership, Change Management, Strategic Planning, Recruiting, Management, Customer Service, Insurance, SDLC, Business Requirements, Business Analysis, Microsoft Office, Analysis, Requirements Analysis, Software Documentation
Education
Mount Mercy University 2008 — 2010
Bachelor's of Business Administration, Human Resources
Kirkwood Community College 1992 — 1994
Associate of Arts Degree, Accounting
Marc Richardson's APAC Customer Services Experience 1998 - 2001
Job Call Center Manager at Footprint Retail Services
Industry Logistics and Supply Chain
Experience
Footprint Retail Services June 2009 - Present
Northern Trust March 2007 - May 2009
Waste Management April 2004 - March 2007
Standard Register October 2002 - March 2004
APAC Customer Services 1998 - 2001
Skills
Process Improvement, Customer Service, Call Center, Hiring, Customer Relations, Change Management, Problem Solving, Operations Management, Vendor Management, Forecasting, Performance Management, Outsourcing, Vendor Relations, Coaching, Team Leadership, Business Process..., Budgeting, BPO, Program Management, Quality Assurance, Employee Engagement, Call Centers, Strategic Planning, Telecommunications, Avaya Site..., Key Performance..., Analytics, Compliance, HR Policies, Lead Generation, Project Management, Process Engineering, Onboarding, CRM, Sales, Management, Account Management, Leadership, Team Building, Customer Retention, Strategy, Training
Education
Lewis University 2006 — 2009
B.S., Business Administration
Footprint Retail Services June 2009 - Present
Northern Trust March 2007 - May 2009
Waste Management April 2004 - March 2007
Standard Register October 2002 - March 2004
APAC Customer Services 1998 - 2001
Skills
Process Improvement, Customer Service, Call Center, Hiring, Customer Relations, Change Management, Problem Solving, Operations Management, Vendor Management, Forecasting, Performance Management, Outsourcing, Vendor Relations, Coaching, Team Leadership, Business Process..., Budgeting, BPO, Program Management, Quality Assurance, Employee Engagement, Call Centers, Strategic Planning, Telecommunications, Avaya Site..., Key Performance..., Analytics, Compliance, HR Policies, Lead Generation, Project Management, Process Engineering, Onboarding, CRM, Sales, Management, Account Management, Leadership, Team Building, Customer Retention, Strategy, Training
Education
Lewis University 2006 — 2009
B.S., Business Administration
Cynthia Ferrel's APAC Customer Services Experience January 2013 - September 2013
Job CIR
Industry Financial Services
Experience
BarclayHedge April 2015 - August 2015
Transamerica January 2014 - April 2015
home September 2013 - January 2014
APAC Customer Services January 2013 - September 2013
APAC Customer Services September 2005 - December 2012
Skills
Workforce Management, Customer Experience, BPO, Call Centers, Outsourcing, Service Delivery, Customer Service, Customer Satisfaction, Process Improvement, Leadership, Training, Contact Centers, Software Documentation, Management
Education
Indian Hills community college,Ottumwa,Iowa 1989 — 1991
No, Business Administration and Management, General and Criminial Justice
Fairfield high school
Kirkwood Community College
BarclayHedge April 2015 - August 2015
Transamerica January 2014 - April 2015
home September 2013 - January 2014
APAC Customer Services January 2013 - September 2013
APAC Customer Services September 2005 - December 2012
Skills
Workforce Management, Customer Experience, BPO, Call Centers, Outsourcing, Service Delivery, Customer Service, Customer Satisfaction, Process Improvement, Leadership, Training, Contact Centers, Software Documentation, Management
Education
Indian Hills community college,Ottumwa,Iowa 1989 — 1991
No, Business Administration and Management, General and Criminial Justice
Fairfield high school
Kirkwood Community College
Constancio Pusta's APAC Customer Services Experience 2007 - Present
Job IT Project Manager
Industry Outsourcing/Offshoring
Experience
APAC Customer Services 2007 - Present
Skills
Software Project..., PMO, Application Development, Requirements Analysis, Call Center, Business Analysis, MS Project, Systems Analysis, Offshoring, IT Management, Process Improvement, PMP, Vendor Management, Scrum, Agile Methodologies, Java, Software Development, Call Centers, Outsourcing
Education
Maharishi University of Management 2007 — 2009
MS in Computer Science, Computer Science
AMA Computer College 1992 — 1995
BS in Computer Science, Computer Science
APAC Customer Services 2007 - Present
Skills
Software Project..., PMO, Application Development, Requirements Analysis, Call Center, Business Analysis, MS Project, Systems Analysis, Offshoring, IT Management, Process Improvement, PMP, Vendor Management, Scrum, Agile Methodologies, Java, Software Development, Call Centers, Outsourcing
Education
Maharishi University of Management 2007 — 2009
MS in Computer Science, Computer Science
AMA Computer College 1992 — 1995
BS in Computer Science, Computer Science
Cory Canfield's APAC Customer Services Experience February 2009 - October 2010
Job Customer Service Rep at Michaels Energy
Industry Utilities
Experience
Michaels Energy July 2013 - Present
CRPrideFest 2011 - Present
Kelly Services February 2012 - July 2013
LimoLink May 2011 - September 2011
Nordstrom October 2010 - May 2011
APAC Customer Services February 2009 - October 2010
McDonald's Corporation November 2005 - September 2009
U.S. Cellular September 2008 - February 2009
Skills
Customer Service, Cashiering, Dispatching, Data Entry, Multi Tasking, Microsoft Excel, Multi-line Phone, Administrative...
Education
Kirkwood Community College 2010 — 2011
Associate's degree, Surgical Technology/Technologist
Center Point Urbana 2004 — 2008
High School Diploma
Michaels Energy July 2013 - Present
CRPrideFest 2011 - Present
Kelly Services February 2012 - July 2013
LimoLink May 2011 - September 2011
Nordstrom October 2010 - May 2011
APAC Customer Services February 2009 - October 2010
McDonald's Corporation November 2005 - September 2009
U.S. Cellular September 2008 - February 2009
Skills
Customer Service, Cashiering, Dispatching, Data Entry, Multi Tasking, Microsoft Excel, Multi-line Phone, Administrative...
Education
Kirkwood Community College 2010 — 2011
Associate's degree, Surgical Technology/Technologist
Center Point Urbana 2004 — 2008
High School Diploma
Aj Conniff's APAC Customer Services Experience May 2005 - February 2007
Job SR CCS at Coventry Health Care
Industry Insurance
Experience
Coventry Health Care February 2007 - Present
APAC Customer Services May 2005 - February 2007
CSD February 2002 - May 2005
Skills
PPO, HMO, Process Improvement, Provider Relations, Group Medical, Individual Health..., Claims Processing, COBRA, Group Insurance, Workers Compensation, Insurance, Claims Resolution, Open Enrollment, Claim, Medicare, Long-term Care, Medicaid, Employee Benefits, Disability Insurance, Claim Investigation, Health Insurance, Universal Life, Term Life Insurance, Managed Care, Health Savings Accounts, Workers' Compensation..., Medicare Part D, Health Care Reform, Health Policy, Whole Life, Brokers, Accident, Claims Management, Cafeteria Plans, Flexible Spending..., Licensed Life & Health...
Education
University of Phoenix 2000 — 2002
Business Administration and Management, General
Mayville State University 1988 — 1990
Round Valley High School 1984 — 1988
Americas Health Insurance Plans (AHIP)
Health Insurance
Coventry Health Care February 2007 - Present
APAC Customer Services May 2005 - February 2007
CSD February 2002 - May 2005
Skills
PPO, HMO, Process Improvement, Provider Relations, Group Medical, Individual Health..., Claims Processing, COBRA, Group Insurance, Workers Compensation, Insurance, Claims Resolution, Open Enrollment, Claim, Medicare, Long-term Care, Medicaid, Employee Benefits, Disability Insurance, Claim Investigation, Health Insurance, Universal Life, Term Life Insurance, Managed Care, Health Savings Accounts, Workers' Compensation..., Medicare Part D, Health Care Reform, Health Policy, Whole Life, Brokers, Accident, Claims Management, Cafeteria Plans, Flexible Spending..., Licensed Life & Health...
Education
University of Phoenix 2000 — 2002
Business Administration and Management, General
Mayville State University 1988 — 1990
Round Valley High School 1984 — 1988
Americas Health Insurance Plans (AHIP)
Health Insurance
Sandra Bergeron's APAC Customer Services Experience 2010 - 2011
Job Outsourcing/Offshoring Professional
Industry Outsourcing/Offshoring
Experience
APAC Customer Services 2010 - 2011
yellow cab/cedar rapids, iowa January 2009 - May 2010
Budget/Aspen Inn's March 2003 - June 2008
Skills
Customer Service, some computer, money handling, cleaning, office machines, Phone Etiquette, dealing with people
Education
Kirkwood Community College 2008 — 2009
none, criminal justice/accounting
Kirkwood Community College 2002 — 2003
did not graduate, paralegal/criminal justice/accounting
APAC Customer Services 2010 - 2011
yellow cab/cedar rapids, iowa January 2009 - May 2010
Budget/Aspen Inn's March 2003 - June 2008
Skills
Customer Service, some computer, money handling, cleaning, office machines, Phone Etiquette, dealing with people
Education
Kirkwood Community College 2008 — 2009
none, criminal justice/accounting
Kirkwood Community College 2002 — 2003
did not graduate, paralegal/criminal justice/accounting
Donald Brady's APAC Customer Services Experience June 1999 - July 2001
Job College Student at Mount Mercy University
Industry Accounting
Experience
Mount Mercy University August 2012 - Present
Cedar Rapids Schools October 2010 - Present
L-3 Communications February 2009 - June 2010
US Army July 2001 - April 2008
APAC Customer Services June 1999 - July 2001
Skills
Microsoft Excel, Public Speaking, Microsoft Office, Quality Assurance, Research, Microsoft Word, PowerPoint, Outlook, Customer Service, Teamwork, Team Leadership, Data Entry, Military, Military Experience, Windows, Management, Windows 7, Critical Thinking, Computer Hardware, Logistics, Data Analysis, Team-oriented, Supervisory Skills, Mathematics, Statistics, Writing, Essays
Education
Mount Mercy University 2012 — 2015
Accounting, A
Kirkwood Community College 2010 — 2012
Business Transfer, A
Mount Mercy University August 2012 - Present
Cedar Rapids Schools October 2010 - Present
L-3 Communications February 2009 - June 2010
US Army July 2001 - April 2008
APAC Customer Services June 1999 - July 2001
Skills
Microsoft Excel, Public Speaking, Microsoft Office, Quality Assurance, Research, Microsoft Word, PowerPoint, Outlook, Customer Service, Teamwork, Team Leadership, Data Entry, Military, Military Experience, Windows, Management, Windows 7, Critical Thinking, Computer Hardware, Logistics, Data Analysis, Team-oriented, Supervisory Skills, Mathematics, Statistics, Writing, Essays
Education
Mount Mercy University 2012 — 2015
Accounting, A
Kirkwood Community College 2010 — 2012
Business Transfer, A
Carol Snell's APAC Customer Services Experience April 2005 - May 2006
Job Financial Reporting Manager at CTS Corporation
Industry Mechanical or Industrial Engineering
Experience
The Inland Real Estate Group of Companies, Inc. June 2015 - Present
Anixter May 2006 - Present
APAC Customer Services April 2005 - May 2006
Trizec Properties December 2002 - October 2003
AT&T January 1999 - June 2002
Skills
Financial Reporting and...
Education
Loyola University of Chicago
Master of Business Administration (M.B.A.)
University of Kansas
Accounting and Business Administration
The Inland Real Estate Group of Companies, Inc. June 2015 - Present
Anixter May 2006 - Present
APAC Customer Services April 2005 - May 2006
Trizec Properties December 2002 - October 2003
AT&T January 1999 - June 2002
Skills
Financial Reporting and...
Education
Loyola University of Chicago
Master of Business Administration (M.B.A.)
University of Kansas
Accounting and Business Administration
Jonathan Wenzel's APAC Customer Services Experience November 2010 - November 2011
Job Supervisor at Tomaso's Pizzeria
Industry Restaurants
Experience
Tomaso's Pizzeria October 2012 - Present
APAC Customer Services November 2010 - November 2011
Education
Kirkwood Community College 2011 — 2014
Tomaso's Pizzeria October 2012 - Present
APAC Customer Services November 2010 - November 2011
Education
Kirkwood Community College 2011 — 2014
kyna johnson's APAC Customer Services Experience 2013 - Present
Job Customer service representative
Industry Information Services
Experience
APAC Customer Services 2013 - Present
macys November 2011 - April 2014
Skills
Retail, Customer Service, Merchandising, Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Sales, Retail Sales, Fashion, Store Management, Social Media, Loss Prevention, Cashiering, Facebook
Education
Living Arts College 2012 — 2013
Medical Administration Specialist
APAC Customer Services 2013 - Present
macys November 2011 - April 2014
Skills
Retail, Customer Service, Merchandising, Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Sales, Retail Sales, Fashion, Store Management, Social Media, Loss Prevention, Cashiering, Facebook
Education
Living Arts College 2012 — 2013
Medical Administration Specialist
Travis Garcia's APAC Customer Services Experience January 2013 - October 2013
Job Total Access Specialist at Airgas
Industry Consumer Services
Experience
Airgas December 2013 - Present
APAC Customer Services January 2013 - October 2013
Skills
Sales, Customer Service, Microsoft Office, Social Networking, New Business Development, Account Management, Team Building, Leadership, Customer Satisfaction
Education
Lakeshore Technical College 2012 — 2013
Culinary Arts and Related Services
Airgas December 2013 - Present
APAC Customer Services January 2013 - October 2013
Skills
Sales, Customer Service, Microsoft Office, Social Networking, New Business Development, Account Management, Team Building, Leadership, Customer Satisfaction
Education
Lakeshore Technical College 2012 — 2013
Culinary Arts and Related Services
Adrienne Goodman's APAC Customer Services Experience October 2011 - January 2013
Job PSR at Mercer
Industry Human Resources
Experience
Mercer September 2013 - Present
APAC Customer Services October 2011 - January 2013
IAH Detention Center October 2007 - January 2009
Education
Lone Star College System 2013 — 2013
Bachelor of Science (BS), Business Administration and Management, General
Mercer September 2013 - Present
APAC Customer Services October 2011 - January 2013
IAH Detention Center October 2007 - January 2009
Education
Lone Star College System 2013 — 2013
Bachelor of Science (BS), Business Administration and Management, General
Amy Tweet's APAC Customer Services Experience February 2012 - Present
Job customer service representative at APAC Customer Services
Industry Outsourcing/Offshoring
Experience
APAC Customer Services February 2012 - Present
Skills
Customer Service
Education
Lewis University 2005 — 2007
Bachelor's degree, sports management
APAC Customer Services February 2012 - Present
Skills
Customer Service
Education
Lewis University 2005 — 2007
Bachelor's degree, sports management
Ashlee Proffitt's APAC Customer Services Experience June 2010 - August 2011
Job csr at GEICO
Industry Insurance
Sonja Maldonado's APAC Customer Services Experience January 2007 - June 2015
Job Customer Service Supervisor
Industry Outsourcing/Offshoring
Experience
APAC Customer Services January 2007 - June 2015
Albertsons June 2006 - January 2007
Citi February 2006 - June 2006
Arvato Services December 1998 - December 2005
Skills
Management, Client Relations, Microsoft Office, Customer Service, Quality Assurance, Team Building, Self-directed Learning, Operations Management, Excellent Verbal &..., Call Centers, Process Improvement, Customer Satisfaction, Self-management, Sabre, Amadeus GDS, Apollo GDS
Education
Los Angeles Pierce College 1995 — 1997
General Studies, 3.8
Bishop Alemany High School 1991 — 1995
Diploma, General Studies, 3.8
APAC Customer Services January 2007 - June 2015
Albertsons June 2006 - January 2007
Citi February 2006 - June 2006
Arvato Services December 1998 - December 2005
Skills
Management, Client Relations, Microsoft Office, Customer Service, Quality Assurance, Team Building, Self-directed Learning, Operations Management, Excellent Verbal &..., Call Centers, Process Improvement, Customer Satisfaction, Self-management, Sabre, Amadeus GDS, Apollo GDS
Education
Los Angeles Pierce College 1995 — 1997
General Studies, 3.8
Bishop Alemany High School 1991 — 1995
Diploma, General Studies, 3.8
Kim Chi Huynh's APAC Customer Services Experience July 2013 - October 2013
Job Call center agent
Industry Financial Services
Experience
Numeris September 2015 - Present
KLIENTEL April 2015 - June 2015
PCM November 2013 - January 2014
APAC Customer Services July 2013 - October 2013
Affinity_Global August 2008 - June 2013
Skills
Customer Service, Risk Management, Call Centers, Microsoft Excel, Management, Microsoft Office, Talent Acquisition, Microsoft Word, PowerPoint, Interviews, Outlook, Team Leadership, Art, Analytical Skills, Negotiation, Photoshop, Photography, Graphic Design
Education
McGill University 2005 — 2008
Bachelor’s Degree, Art History and Women's Studies
Champlain St-Lambert Regional College 2002 — 2005
DEC, Creative Arts: Digital Imaging and Studio Arts
Antoine-Brossard
High School
Numeris September 2015 - Present
KLIENTEL April 2015 - June 2015
PCM November 2013 - January 2014
APAC Customer Services July 2013 - October 2013
Affinity_Global August 2008 - June 2013
Skills
Customer Service, Risk Management, Call Centers, Microsoft Excel, Management, Microsoft Office, Talent Acquisition, Microsoft Word, PowerPoint, Interviews, Outlook, Team Leadership, Art, Analytical Skills, Negotiation, Photoshop, Photography, Graphic Design
Education
McGill University 2005 — 2008
Bachelor’s Degree, Art History and Women's Studies
Champlain St-Lambert Regional College 2002 — 2005
DEC, Creative Arts: Digital Imaging and Studio Arts
Antoine-Brossard
High School
Williams Lea
StarTek
StarTek Inc
hiSoft Technology International Limited
Star Tek
Aon Hewitt Consulting
AON Hewitt Associates
Hewitt Associates, INC