APAC Customer Services
Industry: Outsourcing company
DescriptionHeadquarters: Bannockburn, Illinois, United States CEO: Kevin T. Keleghan (13 Sep 2010–) Founder: Theodore G Schwartz Founded: 1973 Parent organization: NCO Group Subsidiary: jurisdiction of organization
APAC Customer Services List of Employees There's an exhaustive list of past and present employees! Get comprehensive information on the number of employees at APAC Customer Services. You can filter them based on skills, years of employment, job, education, department, and prior employment.
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1,809 APAC Customer Services employees in database. Find out everything there's to know about APAC Customer Services employees. We offer you a great deal of unbiased information from the internal database, personal records, and many other details that might be of interest to you.
APAC Customer Services Employees
Employee
Years
Job
Industry
Erin Moss, MBA Erin Moss, MBA's APAC Customer Services Experience August 2010 - August 2012
Job Looking for an amazing career in Visual Merchandising with growth potential? I am looking for talent in the ATL Market
Industry Human Resources
Experience
Target April 2013 - Present
Norfolk Southern August 2012 - December 2012
APAC Customer Services August 2010 - August 2012
Skills
Strategic Planning, Organization, Interpersonal Skill, Interpersonal..., Communication Skills, Microsoft Office 2011, Adobe Creative Suite, Microsoft Office, Business Analysis, Data Analysis, Management, Vendor Management, Business Planning, Human Resources, Expense Management, Talent Management, Leadership, Business Development, Training, Public Speaking, Customer Service
Education
Hampton University 2011 — 2012
Master of Business Administration (MBA), Business Administration, Management and Operations
Hampton University 2007 — 2011
Bachelor of Science (B.S.), Business Administration
Target April 2013 - Present
Norfolk Southern August 2012 - December 2012
APAC Customer Services August 2010 - August 2012
Skills
Strategic Planning, Organization, Interpersonal Skill, Interpersonal..., Communication Skills, Microsoft Office 2011, Adobe Creative Suite, Microsoft Office, Business Analysis, Data Analysis, Management, Vendor Management, Business Planning, Human Resources, Expense Management, Talent Management, Leadership, Business Development, Training, Public Speaking, Customer Service
Education
Hampton University 2011 — 2012
Master of Business Administration (MBA), Business Administration, Management and Operations
Hampton University 2007 — 2011
Bachelor of Science (B.S.), Business Administration
Bobby Austin Bobby Austin's APAC Customer Services Experience February 2014 - April 2014
Job Dell Flat Panel Monitor Tester at PCSCTS
Industry
Experience
PCS-CTS September 2014 - Present
HCL Hewlett Packard April 2014 - May 2014
APAC Customer Services February 2014 - April 2014
Skills
Troubleshooting, Testing, Process Improvement, Management, Program Management, Servers, Leadership, Public Speaking, Security Clearance, Military Operations, Military Experience
Education
ITT Technical Institute-Houston North 2013 — 2015
Associate's Degree, Network and System Administration/Administrator, 3.92
PCS-CTS September 2014 - Present
HCL Hewlett Packard April 2014 - May 2014
APAC Customer Services February 2014 - April 2014
Skills
Troubleshooting, Testing, Process Improvement, Management, Program Management, Servers, Leadership, Public Speaking, Security Clearance, Military Operations, Military Experience
Education
ITT Technical Institute-Houston North 2013 — 2015
Associate's Degree, Network and System Administration/Administrator, 3.92
Mark Kuboushek Mark Kuboushek's APAC Customer Services Experience May 2003 - January 2005
Job Inside Sales Executive at MobileDemand
Industry Retail
Experience
MobileDemand June 2014 - Present
Next Generation Wireless July 2008 - May 2014
IPCS January 2008 - July 2008
APAC Customer Services May 2003 - January 2005
Skills
Sales, Customer Satisfaction, Account Management, Sales Process, Selling, Direct Sales, Sales Management, Customer Service, Telecommunications, Sales Operations, Customer Retention, Sales&Marketing, Marketing, Advertising, Team Building, Retail, Tablets, Enterprise Mobility, Mobile Devices, Windows 7, Windows 8, Mobile Technology, Channel Partners
Education
Upper Iowa University 2007 — 2009
Bachelor of Applied Science (BASc), Business Administration, Management and Operations
Hawkeye Community College 2005 — 2007
Associate's degree, Marketing/Marketing Management, General
Northeast Iowa Community College-Calmar 2004 — 2005
Associate of Science (A.S.), Marketing
south winn high school 2000 — 2004
General Studies
MobileDemand June 2014 - Present
Next Generation Wireless July 2008 - May 2014
IPCS January 2008 - July 2008
APAC Customer Services May 2003 - January 2005
Skills
Sales, Customer Satisfaction, Account Management, Sales Process, Selling, Direct Sales, Sales Management, Customer Service, Telecommunications, Sales Operations, Customer Retention, Sales&Marketing, Marketing, Advertising, Team Building, Retail, Tablets, Enterprise Mobility, Mobile Devices, Windows 7, Windows 8, Mobile Technology, Channel Partners
Education
Upper Iowa University 2007 — 2009
Bachelor of Applied Science (BASc), Business Administration, Management and Operations
Hawkeye Community College 2005 — 2007
Associate's degree, Marketing/Marketing Management, General
Northeast Iowa Community College-Calmar 2004 — 2005
Associate of Science (A.S.), Marketing
south winn high school 2000 — 2004
General Studies
Denine Jackson Denine Jackson's APAC Customer Services Experience 2013 - 2014
Job Senior Market Administration at BCBSNC
Industry Insurance
Experience
BCBSNC August 2014 - Present
APAC Customer Services 2013 - 2014
Bank Of America August 2010 - February 2013
Skills
Consumer Lending, Microsoft Office, Customer Service, Commercial Lending, Customer Experience, Outlook, Team Building, Leadership, Banking, Real Estate, Sales, Risk Management, Training, Management, Performance Management, PowerPoint, Leadership Development, Microsoft Excel
Education
Guilford Technical Community College 1999 — 2000
Certificate, Medical Office Assistant/Specialist
Guilford Technical Community College 1997 — 1998
Certificate, Customer Service Support/Call Center/Teleservice Operation
Wilby High School 1980 — 1983
Diploma
BCBSNC August 2014 - Present
APAC Customer Services 2013 - 2014
Bank Of America August 2010 - February 2013
Skills
Consumer Lending, Microsoft Office, Customer Service, Commercial Lending, Customer Experience, Outlook, Team Building, Leadership, Banking, Real Estate, Sales, Risk Management, Training, Management, Performance Management, PowerPoint, Leadership Development, Microsoft Excel
Education
Guilford Technical Community College 1999 — 2000
Certificate, Medical Office Assistant/Specialist
Guilford Technical Community College 1997 — 1998
Certificate, Customer Service Support/Call Center/Teleservice Operation
Wilby High School 1980 — 1983
Diploma
Deborah Rosalez Deborah Rosalez's APAC Customer Services Experience February 2013 - October 2013
Job Health, Wellness and Fitness Professional
Industry Health, Wellness and Fitness
Experience
Corpus Christi Radiology Center January 2014 - Present
APAC Customer Services February 2013 - October 2013
Self-employed 2010 - 2011
Skills
CPR Certified, Healthcare, Data Entry, Microsoft Office, Microsoft Word, Therapeutic Massage, Microsoft Excel, Medical Terminology, Treatment, Time Management, Office Administration, Telephone Skills, Meditation, Healing, Administrative..., Wellness, Customer Service
Education
Kaplan University
Associate of Arts (A.A.), Human Resources Management/Personnel Administration, General
Corpus Christi Radiology Center January 2014 - Present
APAC Customer Services February 2013 - October 2013
Self-employed 2010 - 2011
Skills
CPR Certified, Healthcare, Data Entry, Microsoft Office, Microsoft Word, Therapeutic Massage, Microsoft Excel, Medical Terminology, Treatment, Time Management, Office Administration, Telephone Skills, Meditation, Healing, Administrative..., Wellness, Customer Service
Education
Kaplan University
Associate of Arts (A.A.), Human Resources Management/Personnel Administration, General
Tami Just Tami Just's APAC Customer Services Experience June 2011 - August 2011
Job Human Resources at Southeast National Bank
Industry Banking
Experience
Southeast National Bank September 2011 - Present
APAC Customer Services June 2011 - August 2011
The Advanced Group of Companies June 2010 - May 2011
Cromer Psychiatrict & Counseling Center 2007 - 2010
Skills
Talent Acquisition, Employee Relations, Human Resources, Applicant Tracking..., Recruiting, College Recruiting, Onboarding, Benefits Administration, PeopleSoft, Performance Management, Hiring, Payroll, Background Checks, Performance Appraisal, Internet Recruiting, Temporary Placement, Staffing Services, Technical Recruiting, Temporary Staffing, Talent Management, Screening Resumes, Interviews, New Hire Orientations, HRIS, Executive Search, Resume Writing, Employee Benefits, Sourcing, Benefits Negotiation, HR Policies, Employer Branding, Behavioral Interviewing, Job Descriptions, Job Fairs, Personnel Management, Cold Calling, Permanent Placement, Screening, Employee Training
Education
Illinois State University
Major-Public Relations, Minor-Psychology
Moline High School
Southeast National Bank September 2011 - Present
APAC Customer Services June 2011 - August 2011
The Advanced Group of Companies June 2010 - May 2011
Cromer Psychiatrict & Counseling Center 2007 - 2010
Skills
Talent Acquisition, Employee Relations, Human Resources, Applicant Tracking..., Recruiting, College Recruiting, Onboarding, Benefits Administration, PeopleSoft, Performance Management, Hiring, Payroll, Background Checks, Performance Appraisal, Internet Recruiting, Temporary Placement, Staffing Services, Technical Recruiting, Temporary Staffing, Talent Management, Screening Resumes, Interviews, New Hire Orientations, HRIS, Executive Search, Resume Writing, Employee Benefits, Sourcing, Benefits Negotiation, HR Policies, Employer Branding, Behavioral Interviewing, Job Descriptions, Job Fairs, Personnel Management, Cold Calling, Permanent Placement, Screening, Employee Training
Education
Illinois State University
Major-Public Relations, Minor-Psychology
Moline High School
Stacey (Ba) Adewusi Stacey (Ba) Adewusi's APAC Customer Services Experience November 2013 - Present
Job Student:)
Industry Insurance
Experience
APAC Customer Services November 2013 - Present
pas llc August 2013 - 2013
UnitedHealth Group March 2009 - January 2012
Pappas Restaurants, Inc. December 2007 - December 2008
Interactive Response Technologies, (IRT) January 2006 - December 2007
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, Research, Teamwork, Photoshop, Social Media, Public Speaking, English, Epic Systems, IDX, Unix, UNET, Citrix, Health Insurance, High Deductible Health..., Mental Health, Health Savings Accounts
Education
Houston Community College 2012 — 2013
Associate of Arts and Sciences (A.A.S.), Health/Health Care Administration/Management
APAC Customer Services November 2013 - Present
pas llc August 2013 - 2013
UnitedHealth Group March 2009 - January 2012
Pappas Restaurants, Inc. December 2007 - December 2008
Interactive Response Technologies, (IRT) January 2006 - December 2007
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, Research, Teamwork, Photoshop, Social Media, Public Speaking, English, Epic Systems, IDX, Unix, UNET, Citrix, Health Insurance, High Deductible Health..., Mental Health, Health Savings Accounts
Education
Houston Community College 2012 — 2013
Associate of Arts and Sciences (A.A.S.), Health/Health Care Administration/Management
Lekeitha Pratt's APAC Customer Services Experience December 2011 - October 2012
Job Allied Barton
Industry Security and Investigations
Experience
Allied Barton Security July 2013 - Present
NCO Group December 2011 - July 2013
APAC Customer Services December 2011 - October 2012
Walmart September 2010 - September 2011
The Home Depot November 2008 - August 2010
Education
Houston Community College 2013 — 2015
Associate of Science (A.S.), Radiologic Technology/Science - Radiographer
National Center for Phlebotomy 2012 — 2012
Associate of Science (A.S.), Phlebotomy Technician/Phlebotomist
Allied Barton Security July 2013 - Present
NCO Group December 2011 - July 2013
APAC Customer Services December 2011 - October 2012
Walmart September 2010 - September 2011
The Home Depot November 2008 - August 2010
Education
Houston Community College 2013 — 2015
Associate of Science (A.S.), Radiologic Technology/Science - Radiographer
National Center for Phlebotomy 2012 — 2012
Associate of Science (A.S.), Phlebotomy Technician/Phlebotomist
Deena Bolden Deena Bolden's APAC Customer Services Experience March 2007 - March 2009
Job Mobile Device Technician Supervisor
Industry Telecommunications
Experience
Bold June 2011 - Present
1800flowers.com May 2010 - May 2011
APAC Customer Services March 2007 - March 2009
Skills
Technical Support, Wireless, Customer Service..., Computer Hardware, Mobile Telephony, Schematic, CDMA2000, GSM-R, Call Center, Electronics Technology, Soldering Iron, A+ Certified IT..., Computer Repair, Computer Science, Computer-savvy, Multisim, Electronics, Windows
Education
ITT Technical Institute-Green Bay 2007 — 2009
Associate of Science (A.S.), Computer Engineering Technology/Technician
The College of Office Technology 1997 — 1998
Cirtificate in Computer, Basic Computer Skills
Bold June 2011 - Present
1800flowers.com May 2010 - May 2011
APAC Customer Services March 2007 - March 2009
Skills
Technical Support, Wireless, Customer Service..., Computer Hardware, Mobile Telephony, Schematic, CDMA2000, GSM-R, Call Center, Electronics Technology, Soldering Iron, A+ Certified IT..., Computer Repair, Computer Science, Computer-savvy, Multisim, Electronics, Windows
Education
ITT Technical Institute-Green Bay 2007 — 2009
Associate of Science (A.S.), Computer Engineering Technology/Technician
The College of Office Technology 1997 — 1998
Cirtificate in Computer, Basic Computer Skills
Yolisa Gibson Yolisa Gibson's APAC Customer Services Experience April 2006 - January 2011
Job Recently Relocated Human Services Professional
Industry Nonprofit Organization Management
Experience
Willis Dady Emergency Shelter May 2012 - May 2015
Check n Go January 2012 - July 2012
Four Oaks June 2011 - November 2011
APAC Customer Services April 2006 - January 2011
Skills
Youth Work, Customer Service, Non-profits..., Mental Health, Case Management Services, Veteran Advocacy, Social Services, Human Services, Call Centers, Data Entry, Telephone Skills, Technical Support, Microsoft Word, Inbound Marketing
Education
Kaplan University Online 2011 — 2014
Master's Degree, Psychology, 3.33
Kaplan University-Cedar Rapids Campus 2007 — 2011
Bachelor of Science (BS), Criminal Justice and Corrections
Willis Dady Emergency Shelter May 2012 - May 2015
Check n Go January 2012 - July 2012
Four Oaks June 2011 - November 2011
APAC Customer Services April 2006 - January 2011
Skills
Youth Work, Customer Service, Non-profits..., Mental Health, Case Management Services, Veteran Advocacy, Social Services, Human Services, Call Centers, Data Entry, Telephone Skills, Technical Support, Microsoft Word, Inbound Marketing
Education
Kaplan University Online 2011 — 2014
Master's Degree, Psychology, 3.33
Kaplan University-Cedar Rapids Campus 2007 — 2011
Bachelor of Science (BS), Criminal Justice and Corrections
Jen Weinstock, PHR's APAC Customer Services Experience 1995 - 1999
Job Human Resources Manager at Greatbatch Medical
Industry Medical Devices
Experience
Greatbatch Medical, Inc. January 2015 - Present
Pretzels, Inc October 2013 - January 2015
The Inventure Group fka Poore Brothers September 2009 - October 2013
Wells County Council on Aging 2004 - 2009
United Healthcare 2001 - 2004
EbenX 1999 - 2001
APAC Customer Services 1995 - 1999
Skills
Employee Relations, HR Policies, New Hire Orientation, Benefits Administration, HRIS, Hiring, Terminations, FMLA, ADA, Employment Law, Attrition, Supervisory Experience, Training & Development, Union Avoidance, Industrial Safety, Call Center, Health Insurance, Disability Insurance, Insurance Claims, Non-profit..., OSHA 10, OSHA Certified, New Hire Orientations, Recruiting, Employee Training, Human Resources, Performance Management, Personnel Management, Call Centers, Management, Insurance, Labor Relations, Deferred Compensation, Employee Benefits, Americans with...
Education
Indiana Wesleyan University 2012 — 2014
Bachelor's Degree, Business Administration, Management and Operations
Greatbatch Medical, Inc. January 2015 - Present
Pretzels, Inc October 2013 - January 2015
The Inventure Group fka Poore Brothers September 2009 - October 2013
Wells County Council on Aging 2004 - 2009
United Healthcare 2001 - 2004
EbenX 1999 - 2001
APAC Customer Services 1995 - 1999
Skills
Employee Relations, HR Policies, New Hire Orientation, Benefits Administration, HRIS, Hiring, Terminations, FMLA, ADA, Employment Law, Attrition, Supervisory Experience, Training & Development, Union Avoidance, Industrial Safety, Call Center, Health Insurance, Disability Insurance, Insurance Claims, Non-profit..., OSHA 10, OSHA Certified, New Hire Orientations, Recruiting, Employee Training, Human Resources, Performance Management, Personnel Management, Call Centers, Management, Insurance, Labor Relations, Deferred Compensation, Employee Benefits, Americans with...
Education
Indiana Wesleyan University 2012 — 2014
Bachelor's Degree, Business Administration, Management and Operations
Gregg Bohren's APAC Customer Services Experience October 1990 - June 1993
Job Strategic Leadership, Leadership Development, Outsourcing, Shared Services, Procurement, CRM, SRM/SPM Executive
Industry Management Consulting
Experience
Accenture August 2006 - Present
Teleperformance June 2001 - August 2006
United States Army November 1990 - November 2004
FutureCall March 1998 - June 2001
Metris Companies January 1997 - March 1998
Sitel July 1993 - January 1997
APAC Customer Services October 1990 - June 1993
Foodservice Management, Inc April 1985 - September 1992
Skills
Military Leadership, Executive Management, Executive Financial..., Leadership Development, Executive Coaching, Performance Management, Performance Improvement, Financial Performance..., Leadership, Team Building, Team Leadership, Cross-functional Team..., Team-oriented, Teaching, Business Analysis, Financial Analysis, BPO, Shared Services, Contact Centers, Customer Insight, Strategic Leadership, Thought Leadership, Outsourcing Management, Offshore Outsourcing, Transformational..., Analytics, Public Speaking, Inspiring Leadership, Executive Development, Command & Control, Business Intelligence, Emotional Intelligence, Vendor Management, Management, Operations Management, Strategic Planning, Business Strategy, Strategic Thinking, Talent Management, Organizational..., Organizational Design, Customer Engagement, Human Capital, Process Engineering, Governance, Global Operations, Management Consulting, Strategy, Business Process..., Stakeholder Management
Education
American Military University
BA Management, Leadership, 3.94 GPA, President's List
Hutchinson Community College
Associate of Arts (AA), General Studies
Accenture August 2006 - Present
Teleperformance June 2001 - August 2006
United States Army November 1990 - November 2004
FutureCall March 1998 - June 2001
Metris Companies January 1997 - March 1998
Sitel July 1993 - January 1997
APAC Customer Services October 1990 - June 1993
Foodservice Management, Inc April 1985 - September 1992
Skills
Military Leadership, Executive Management, Executive Financial..., Leadership Development, Executive Coaching, Performance Management, Performance Improvement, Financial Performance..., Leadership, Team Building, Team Leadership, Cross-functional Team..., Team-oriented, Teaching, Business Analysis, Financial Analysis, BPO, Shared Services, Contact Centers, Customer Insight, Strategic Leadership, Thought Leadership, Outsourcing Management, Offshore Outsourcing, Transformational..., Analytics, Public Speaking, Inspiring Leadership, Executive Development, Command & Control, Business Intelligence, Emotional Intelligence, Vendor Management, Management, Operations Management, Strategic Planning, Business Strategy, Strategic Thinking, Talent Management, Organizational..., Organizational Design, Customer Engagement, Human Capital, Process Engineering, Governance, Global Operations, Management Consulting, Strategy, Business Process..., Stakeholder Management
Education
American Military University
BA Management, Leadership, 3.94 GPA, President's List
Hutchinson Community College
Associate of Arts (AA), General Studies
Mychal Mitchell Mychal Mitchell's APAC Customer Services Experience February 2010 - November 2012
Job Customer Service Rep at Ultimate Staffing
Industry Consumer Services
Experience
Ultimate Staffing March 2014 - Present
Sitel November 2012 - August 2013
APAC Customer Services February 2010 - November 2012
McDonald's Corporation January 2008 - February 2010
Skills
Butchery, Carpentry, Customer Service, Management, Data Entry, Construction, Painting, Maintenance, Customer Satisfaction, Power Tools, Grocery, Fast Food, Cooking, Window Cleaning, Carpet Cleaning, Food Safety, Food Preparation, Call Center, Task Assignment, Google Chrome, Food Service, Restaurant Management, Janitorial, Slicing, Microsoft Office, Theatrical Production, Theatre, Electronics, Collections, Cold Calling, Warm Calling, Outbound Training, Internet, Video Games, Drawing, Follow Directions, Follow Instructions, Time Management, Soundbooth, Lighting Design
Education
Henry Ford Community College 2007 — 2008
Cherry Hill School of Performing Arts 2003 — 2007
diploma
Ultimate Staffing March 2014 - Present
Sitel November 2012 - August 2013
APAC Customer Services February 2010 - November 2012
McDonald's Corporation January 2008 - February 2010
Skills
Butchery, Carpentry, Customer Service, Management, Data Entry, Construction, Painting, Maintenance, Customer Satisfaction, Power Tools, Grocery, Fast Food, Cooking, Window Cleaning, Carpet Cleaning, Food Safety, Food Preparation, Call Center, Task Assignment, Google Chrome, Food Service, Restaurant Management, Janitorial, Slicing, Microsoft Office, Theatrical Production, Theatre, Electronics, Collections, Cold Calling, Warm Calling, Outbound Training, Internet, Video Games, Drawing, Follow Directions, Follow Instructions, Time Management, Soundbooth, Lighting Design
Education
Henry Ford Community College 2007 — 2008
Cherry Hill School of Performing Arts 2003 — 2007
diploma
Jeaneen Bobb Jeaneen Bobb's APAC Customer Services Experience August 2013 - April 2014
Job Insurance Agent at AmeriLife Insurance
Industry Insurance
Experience
AmeriLife & Health Services December 2014 - Present
APAC Customer Services August 2013 - April 2014
Extend Health August 2012 - December 2012
Aon Hewitt August 2011 - December 2011
Merchant Choice Payment Solutions January 2007 - February 2009
Skills
Customer Service, Sales, Team Building, Health Insurance, Life Insurance, Data Entry, Microsoft Word, Microsoft Excel, Call Centers, Employee Benefits, Operations Management, Lubricants, Petroleum, Management, Microsoft Office, Analysis, Customer Satisfaction, Risk Management, Insurance, Customer Retention, Medicare, Customer Experience, Leadership, Disability Insurance
Education
Houston Community College 1992 — 1994
Associate's degree, Business Administration and Management, General, 3.6
AmeriLife & Health Services December 2014 - Present
APAC Customer Services August 2013 - April 2014
Extend Health August 2012 - December 2012
Aon Hewitt August 2011 - December 2011
Merchant Choice Payment Solutions January 2007 - February 2009
Skills
Customer Service, Sales, Team Building, Health Insurance, Life Insurance, Data Entry, Microsoft Word, Microsoft Excel, Call Centers, Employee Benefits, Operations Management, Lubricants, Petroleum, Management, Microsoft Office, Analysis, Customer Satisfaction, Risk Management, Insurance, Customer Retention, Medicare, Customer Experience, Leadership, Disability Insurance
Education
Houston Community College 1992 — 1994
Associate's degree, Business Administration and Management, General, 3.6
latasha stotts's APAC Customer Services Experience September 2012 - January 2013
Job Machinist Associate 4 at Caterpiller
Industry Machinery
Experience
Caterpiller June 2014 - Present
TRC Staffing 2014 - 2014
TRC Staffing 2014 - 2014
Distinctive Personnel August 2012 - June 2013
APAC Customer Services September 2012 - January 2013
AT&T Mobility June 2011 - March 2012
Staffmark August 2008 - August 2010
Skills
Telecommunications, Customer Retention, Product Management, Call Centers, Customer Experience, Wireless, Mobile Devices, Direct Sales, Team Leadership, Mobile Communications, Cross-functional Team..., VoIP, Team Building, Blueprint Reading, Warehousing, Inventory Control, CNC Programming, CNC manufacturing, Milling, Lathe, Invoicing, Forklift Operator, Machining, Cnc, Machinery
Education
GTCC 2013 — 2013
Certified Cnc Operator, Computer Numerically Controlled (CNC) Machinist Technology/CNC Machinist
Guilford Technical Community College 2007 — 2010
Associate of Science (A.S.), Human Resources Management and Services
joblink
Caterpiller June 2014 - Present
TRC Staffing 2014 - 2014
TRC Staffing 2014 - 2014
Distinctive Personnel August 2012 - June 2013
APAC Customer Services September 2012 - January 2013
AT&T Mobility June 2011 - March 2012
Staffmark August 2008 - August 2010
Skills
Telecommunications, Customer Retention, Product Management, Call Centers, Customer Experience, Wireless, Mobile Devices, Direct Sales, Team Leadership, Mobile Communications, Cross-functional Team..., VoIP, Team Building, Blueprint Reading, Warehousing, Inventory Control, CNC Programming, CNC manufacturing, Milling, Lathe, Invoicing, Forklift Operator, Machining, Cnc, Machinery
Education
GTCC 2013 — 2013
Certified Cnc Operator, Computer Numerically Controlled (CNC) Machinist Technology/CNC Machinist
Guilford Technical Community College 2007 — 2010
Associate of Science (A.S.), Human Resources Management and Services
joblink
Kyla Blythe-Prahl Kyla Blythe-Prahl's APAC Customer Services Experience July 1996 - December 1998
Job Systems Analyst at State Farm
Industry Insurance
Experience
State Farm June 2003 - Present
State Farm December 1998 - June 2003
APAC Customer Services July 1996 - December 1998
Skills
Visio, Requirements Gathering, Requirements Analysis, Systems Analysis, Business Analysis, COBOL, System Testing, Software Development, PL/1, Java, Regression Testing, Unit Testing, ITIL, SAP ERP, SAP BW, SAP Basis, ABAP, FLMI, Reinsurance, FS-RI, Access, C#, Microsoft Excel, Windows Server
Education
Heartland Community College 2001 — 2009
Associate of Science (A.S.), Computer Science
State Farm June 2003 - Present
State Farm December 1998 - June 2003
APAC Customer Services July 1996 - December 1998
Skills
Visio, Requirements Gathering, Requirements Analysis, Systems Analysis, Business Analysis, COBOL, System Testing, Software Development, PL/1, Java, Regression Testing, Unit Testing, ITIL, SAP ERP, SAP BW, SAP Basis, ABAP, FLMI, Reinsurance, FS-RI, Access, C#, Microsoft Excel, Windows Server
Education
Heartland Community College 2001 — 2009
Associate of Science (A.S.), Computer Science
Brian Ralston Brian Ralston's APAC Customer Services Experience August 1992 - February 1999
Job Stock Control at Nordstrom
Industry Financial Services
Experience
Nordstrom September 2012 - Present
AEGON June 2011 - August 2012
GreatAmerica Leasing July 2003 - May 2006
GreatAmerica Leasing July 2001 - July 2003
GE Capital April 2000 - June 2001
Toyota Financial Services February 1999 - April 2000
APAC Customer Services August 1992 - February 1999
Education
Kaplan University 2010 — 2012
Bachelor of Applied Science (BASc), Human Resources Management and Services
Kaplan University-Cedar Rapids Campus 2009 — 2010
Associate of Science (A.S.), Business Administration and Management, General
Kirkwood Community College 1991 — 1994
Associate of Arts (A.A.), Journalism
Nordstrom September 2012 - Present
AEGON June 2011 - August 2012
GreatAmerica Leasing July 2003 - May 2006
GreatAmerica Leasing July 2001 - July 2003
GE Capital April 2000 - June 2001
Toyota Financial Services February 1999 - April 2000
APAC Customer Services August 1992 - February 1999
Education
Kaplan University 2010 — 2012
Bachelor of Applied Science (BASc), Human Resources Management and Services
Kaplan University-Cedar Rapids Campus 2009 — 2010
Associate of Science (A.S.), Business Administration and Management, General
Kirkwood Community College 1991 — 1994
Associate of Arts (A.A.), Journalism
Ally Covington Ally Covington's APAC Customer Services Experience November 2011 - September 2012
Job Barista
Industry Food & Beverages
Experience
Starbucks April 2013 - Present
U.S. Cellular 2012 - 2013
APAC Customer Services November 2011 - September 2012
Skills
Call Centers, Customer Satisfaction, Customer Experience, Customer Retention, Customer Service, Workforce Management, Telecommunications, Technical Support, Troubleshooting, Process Improvement, Team Leadership, Sales, Outlook, Vendor Management, Data Entry, Account Management, Training, Customer Support, Wireless, Telephone Skills, Sales Operations
Education
Kaplan University-Cedar Rapids Campus 2012 — 2014
Associate's degree, Business Administration and Management, General
Starbucks April 2013 - Present
U.S. Cellular 2012 - 2013
APAC Customer Services November 2011 - September 2012
Skills
Call Centers, Customer Satisfaction, Customer Experience, Customer Retention, Customer Service, Workforce Management, Telecommunications, Technical Support, Troubleshooting, Process Improvement, Team Leadership, Sales, Outlook, Vendor Management, Data Entry, Account Management, Training, Customer Support, Wireless, Telephone Skills, Sales Operations
Education
Kaplan University-Cedar Rapids Campus 2012 — 2014
Associate's degree, Business Administration and Management, General
Mandi Elder Mandi Elder's APAC Customer Services Experience September 2002 - October 2005
Job Sr. Business Analyst at Express Scripts, Inc.
Industry Pharmaceuticals
Experience
Express Scripts March 2009 - Present
Medco July 2008 - March 2009
Medco November 2005 - June 2008
APAC Customer Services September 2002 - October 2005
Wal-Mart 1997 - 1999
Skills
Self Starter, Fast Learner, Attention To Detail, Root Cause Analysis, Remedy, Triage, Rumba, ESD, Teamwork, Patient Advocacy, physician advocacy, BMC Remedy, Medicare, Claims Review, PBM, Skilled Multi-tasker, Managed Care, Medicaid, Medicare Part D, Pharmacy, Pharmacy Benefit..., SharePoint, Visio
Education
Illinois Central College 1997 — 1999
AS
Express Scripts March 2009 - Present
Medco July 2008 - March 2009
Medco November 2005 - June 2008
APAC Customer Services September 2002 - October 2005
Wal-Mart 1997 - 1999
Skills
Self Starter, Fast Learner, Attention To Detail, Root Cause Analysis, Remedy, Triage, Rumba, ESD, Teamwork, Patient Advocacy, physician advocacy, BMC Remedy, Medicare, Claims Review, PBM, Skilled Multi-tasker, Managed Care, Medicaid, Medicare Part D, Pharmacy, Pharmacy Benefit..., SharePoint, Visio
Education
Illinois Central College 1997 — 1999
AS
Susanne Service Susanne Service's APAC Customer Services Experience April 2012 - January 2014
Job Assistant manager with dollar tree
Industry Consumer Services
Experience
Dollar Tree Stores August 2015 - Present
Walgreens January 2014 - December 2014
APAC Customer Services April 2012 - January 2014
Skills
Call Centers, Workforce Management, BPO, Customer Satisfaction, Customer Experience, Contact Centers, Inbound Marketing, Technical Support, Call Center Development, Avaya, Customer Service, Telemarketing, Customer Retention, Data Entry, Troubleshooting
Education
Kaplan University cedar falls ia 2010 — 2011
Associate of Arts (A.A.), Human Services, General
Hawkeye Community College 2004 — 2007
General Studies
Dollar Tree Stores August 2015 - Present
Walgreens January 2014 - December 2014
APAC Customer Services April 2012 - January 2014
Skills
Call Centers, Workforce Management, BPO, Customer Satisfaction, Customer Experience, Contact Centers, Inbound Marketing, Technical Support, Call Center Development, Avaya, Customer Service, Telemarketing, Customer Retention, Data Entry, Troubleshooting
Education
Kaplan University cedar falls ia 2010 — 2011
Associate of Arts (A.A.), Human Services, General
Hawkeye Community College 2004 — 2007
General Studies
Debra Danner Debra Danner's APAC Customer Services Experience May 1995 - September 2005
Job Training Mentor/HDS Analyst at Cosentry
Industry Telecommunications
Experience
Cosentry August 2014 - Present
Cornerstone Staffing, Inc October 2013 - Present
Mutual of Omaha June 2013 - October 2013
Convergys November 2012 - April 2013
Plattsmouth Community Schools October 2011 - October 2012
Blue Cross Blue Shield of Nebraska September 2007 - September 2011
TPG TeleManagement September 2005 - September 2007
APAC Customer Services May 1995 - September 2005
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Microsoft Outlook, PowerPoint, Microsoft Publisher, SharePoint Designer, AS400 system, Access, MS Project, Photoshop, Oracle SQL, Typing, Data Entry, Distributed Team..., Call Center Quality..., Facilitators, Claim Processesing, Medical Insurance, Dental Insurance, Prescription Insurance, Medicare Part D, Medicare Prescription..., Computer Hardware, 10 Key, Analytics, Administrative..., Payroll, PeopleSoft, Presentations, Presentation Development, Presentation Design, Customer Service, Customer Satisfaction, Customer Experience, Customer Retention, Customer Oriented, DNS, Internet, ParaEducator K-12, Problem Solving, Quality Management, Quality System, Quality Center, Quality Auditing, Recruiting, Visio, XP, Youth Mentoring, Windows
Education
Iowa Western Community College 2013 — 2013
Associate's Degree, Liberal Arts and Sciences, General Studies and Humanities, 3.0
University of Nebraska at Omaha 2012 — 2016
Bachelor's Degree, Elementary Education and Teaching, 3.0
Metropolitan Community College 2010 — 2012
Associate's Degree, Liberal Arts and Sciences/Liberal Studies, 3.0
Cosentry August 2014 - Present
Cornerstone Staffing, Inc October 2013 - Present
Mutual of Omaha June 2013 - October 2013
Convergys November 2012 - April 2013
Plattsmouth Community Schools October 2011 - October 2012
Blue Cross Blue Shield of Nebraska September 2007 - September 2011
TPG TeleManagement September 2005 - September 2007
APAC Customer Services May 1995 - September 2005
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Microsoft Outlook, PowerPoint, Microsoft Publisher, SharePoint Designer, AS400 system, Access, MS Project, Photoshop, Oracle SQL, Typing, Data Entry, Distributed Team..., Call Center Quality..., Facilitators, Claim Processesing, Medical Insurance, Dental Insurance, Prescription Insurance, Medicare Part D, Medicare Prescription..., Computer Hardware, 10 Key, Analytics, Administrative..., Payroll, PeopleSoft, Presentations, Presentation Development, Presentation Design, Customer Service, Customer Satisfaction, Customer Experience, Customer Retention, Customer Oriented, DNS, Internet, ParaEducator K-12, Problem Solving, Quality Management, Quality System, Quality Center, Quality Auditing, Recruiting, Visio, XP, Youth Mentoring, Windows
Education
Iowa Western Community College 2013 — 2013
Associate's Degree, Liberal Arts and Sciences, General Studies and Humanities, 3.0
University of Nebraska at Omaha 2012 — 2016
Bachelor's Degree, Elementary Education and Teaching, 3.0
Metropolitan Community College 2010 — 2012
Associate's Degree, Liberal Arts and Sciences/Liberal Studies, 3.0
Ana Cerna Ana Cerna's APAC Customer Services Experience June 2012 - November 2013
Job BDC Appointment Setter at Planet Ford 59
Industry Law Practice
Experience
Planet Ford 59 December 2013 - Present
APAC Customer Services June 2012 - November 2013
RadioShack March 2012 - May 2012
Skills
Bilingual-English/Spanis..., Customer Service, Basic Computer Skills, Microsoft Basic, Paralegals, Data Entry, Multi-line Phone, Ten Key, Phone Etiquette, Call Centers, Telephone Skills, Customer Service..., Positive Team Player
Education
ITT Technical Institute-Houston North 2012 — 2014
Lone Star College System 2011 — 2012
Planet Ford 59 December 2013 - Present
APAC Customer Services June 2012 - November 2013
RadioShack March 2012 - May 2012
Skills
Bilingual-English/Spanis..., Customer Service, Basic Computer Skills, Microsoft Basic, Paralegals, Data Entry, Multi-line Phone, Ten Key, Phone Etiquette, Call Centers, Telephone Skills, Customer Service..., Positive Team Player
Education
ITT Technical Institute-Houston North 2012 — 2014
Lone Star College System 2011 — 2012
Robyn Miessler-Kubanek Robyn Miessler-Kubanek's APAC Customer Services Experience December 1998 - March 2000
Job Administrative Services Coordinator at University of Iowa Carver College of Medicine
Industry Education Management
Experience
University of Iowa April 2006 - Present
Peoples Church Unitarian Universalist May 2009 - Present
United Way of East Central Iowa August 2013 - January 2014
The University of Iowa April 2000 - March 2006
APAC Customer Services December 1998 - March 2000
Skills
Higher Education, Microsoft Office, Event Planning, Student Affairs, Administrative..., Student Development, Public Speaking, Editing, Non-profits, Data Entry, Community Outreach, Social Media, Customer Service, Recruiting, Newsletters, Management, Leadership, Volunteer Management, Budgets, Event Management, Proofreading
Education
University of Iowa 2013 — 2017
Master of Arts (in progress), Strategic Communication
Iowa State University
Bachelor of Arts (B.A.), Women's Studies & Religious Studies
University of Iowa April 2006 - Present
Peoples Church Unitarian Universalist May 2009 - Present
United Way of East Central Iowa August 2013 - January 2014
The University of Iowa April 2000 - March 2006
APAC Customer Services December 1998 - March 2000
Skills
Higher Education, Microsoft Office, Event Planning, Student Affairs, Administrative..., Student Development, Public Speaking, Editing, Non-profits, Data Entry, Community Outreach, Social Media, Customer Service, Recruiting, Newsletters, Management, Leadership, Volunteer Management, Budgets, Event Management, Proofreading
Education
University of Iowa 2013 — 2017
Master of Arts (in progress), Strategic Communication
Iowa State University
Bachelor of Arts (B.A.), Women's Studies & Religious Studies
Melanie Groves Vonfange Melanie Groves Vonfange's APAC Customer Services Experience May 1997 - January 2001
Job BSD Advocate
Industry Online Media
Experience
PC-BSD Dot Org April 2009 - Present
[mock] cosmetics January 2008 - Present
APAC Customer Services May 1997 - January 2001
Skills
Open Source, Linux, TCP/IP, PHP, Perl, System Administration, Shell Scripting, Apache, Unix
Education
Indian Hills Community College
Electronics
PC-BSD Dot Org April 2009 - Present
[mock] cosmetics January 2008 - Present
APAC Customer Services May 1997 - January 2001
Skills
Open Source, Linux, TCP/IP, PHP, Perl, System Administration, Shell Scripting, Apache, Unix
Education
Indian Hills Community College
Electronics
Larry Klein Larry Klein's APAC Customer Services Experience 2004 - 2005
Job Director at LexisNexis
Industry Information Services
Experience
LexisNexis August 2005 - Present
APAC Customer Services 2004 - 2005
TransUnion December 2003 - December 2004
Exigen Group 2003 - 2004
FirstData Solutions January 1995 - June 2003
Harland Clarke 1990 - 1995
Skills
Direct Sales, Sales Management, Marketing Strategy, Product Development, Business Development, New Business Development, Solution Selling, Account Management, Strategic Planning, Salesforce.com, Lead Generation, Vendor Management, Product Management, Strategy, Cross-functional Team..., Sales, Management
Education
Harper College 1981 — 1983
Associates, Business Administration
Illinois State University 1979 — 1981
LexisNexis August 2005 - Present
APAC Customer Services 2004 - 2005
TransUnion December 2003 - December 2004
Exigen Group 2003 - 2004
FirstData Solutions January 1995 - June 2003
Harland Clarke 1990 - 1995
Skills
Direct Sales, Sales Management, Marketing Strategy, Product Development, Business Development, New Business Development, Solution Selling, Account Management, Strategic Planning, Salesforce.com, Lead Generation, Vendor Management, Product Management, Strategy, Cross-functional Team..., Sales, Management
Education
Harper College 1981 — 1983
Associates, Business Administration
Illinois State University 1979 — 1981
Darrin Stopher Darrin Stopher's APAC Customer Services Experience March 1997 - April 1997
Job I am a dedicated worker whose claim to fame is reliability, openess to new challenges, and staying put in a job.
Industry Security and Investigations
Experience
IMKO Workforce Solutions March 2015 - Present
Unemployed August 2013 - March 2015
MFA Oil Company September 2013 - February 2014
Six Flags June 2013 - August 2013
Whelan Security 2007 - 2011
Champaign News Gazette January 2007 - March 2007
Securitas Security Services USA, Inc. May 1997 - March 2007
Diligent Detective Agency January 2004 - April 2004
APAC Customer Services March 1997 - April 1997
Amoco Station August 1989 - March 1997
Skills
Retail, Private Security, Customer Service, Surveillance, Security, Alarm Systems, Executive Protection, Loss Prevention, Workplace Violence, Close Protection, Asset Protection, Security Training, CCTV, Security Operations, Physical Security, Personal Protection, Corporate Security, Security Management, Personal Security, Private Investigations, Access Control, Compliance, Cashiering, Fire Safety, CPR Certified, AED, Investigation, First Aid, Crisis Management, Military, Training, Risk Assessment, Supervisory Skills, Firearms, Emergency Management, Policy, Protection, Security Clearance, Interviews, Security Audits, Tactics, Crime Prevention, Patrol, Security Awareness, Fire Alarm, Command, Personnel Security, Crowd Control, Life Safety
Education
Illinois State University 1989 — 1992
Bachelor's degree, Social Sciences, C average (B average in comparison to rival Universities)
Lincoln College 1987 — 1989
Associate of Arts (A.A.), General Studies, B+ average
Lincoln Land Community College 1985 — 1986
Did not graduate or recieve any degree., General Studies, c average
Lincoln Community High School 1981 — 1985
High School, General Studies, 12
IMKO Workforce Solutions March 2015 - Present
Unemployed August 2013 - March 2015
MFA Oil Company September 2013 - February 2014
Six Flags June 2013 - August 2013
Whelan Security 2007 - 2011
Champaign News Gazette January 2007 - March 2007
Securitas Security Services USA, Inc. May 1997 - March 2007
Diligent Detective Agency January 2004 - April 2004
APAC Customer Services March 1997 - April 1997
Amoco Station August 1989 - March 1997
Skills
Retail, Private Security, Customer Service, Surveillance, Security, Alarm Systems, Executive Protection, Loss Prevention, Workplace Violence, Close Protection, Asset Protection, Security Training, CCTV, Security Operations, Physical Security, Personal Protection, Corporate Security, Security Management, Personal Security, Private Investigations, Access Control, Compliance, Cashiering, Fire Safety, CPR Certified, AED, Investigation, First Aid, Crisis Management, Military, Training, Risk Assessment, Supervisory Skills, Firearms, Emergency Management, Policy, Protection, Security Clearance, Interviews, Security Audits, Tactics, Crime Prevention, Patrol, Security Awareness, Fire Alarm, Command, Personnel Security, Crowd Control, Life Safety
Education
Illinois State University 1989 — 1992
Bachelor's degree, Social Sciences, C average (B average in comparison to rival Universities)
Lincoln College 1987 — 1989
Associate of Arts (A.A.), General Studies, B+ average
Lincoln Land Community College 1985 — 1986
Did not graduate or recieve any degree., General Studies, c average
Lincoln Community High School 1981 — 1985
High School, General Studies, 12
Basheen Braham Basheen Braham's APAC Customer Services Experience August 2012 - October 2013
Job VOICE/DATA/TELECOM/SECURITY expert help businesses optimize their networks by providing dependable infrastructure tech.
Industry Information Technology and Services
Experience
Native Tele-Data Solutions - Tucson Arizona - Arizona's Voice and Data Cabling Authority February 2015 - Present
Fry's Food and Drug March 2014 - March 2015
APAC Customer Services August 2012 - October 2013
United States Air Force January 1997 - August 2008
Skills
Network configuration,..., Active Directory, Air Force, Call Centers, Cisco Technologies, Computer Hardware, DHCP, DNS, Hardware, Help Desk Support, Microsoft Exchange, Military Experience, Network Administration, Network Security, Networking, Operating Systems, Routers, Servers, Switches, System Administration, System Testing, TCP/IP, Team Leadership, Technical Support, Troubleshooting, VMware, Windows 7, Windows Server, Windows XP, Wireless, Engineering Drawings, Integration, Schematic, Test Equipment
Education
ITT Technical Institute-Tucson 2012 — 2014
currently attending, Network and System Administration/Administrator
Onondaga Community College 1994 — 1996
Computer Engineering
Native Tele-Data Solutions - Tucson Arizona - Arizona's Voice and Data Cabling Authority February 2015 - Present
Fry's Food and Drug March 2014 - March 2015
APAC Customer Services August 2012 - October 2013
United States Air Force January 1997 - August 2008
Skills
Network configuration,..., Active Directory, Air Force, Call Centers, Cisco Technologies, Computer Hardware, DHCP, DNS, Hardware, Help Desk Support, Microsoft Exchange, Military Experience, Network Administration, Network Security, Networking, Operating Systems, Routers, Servers, Switches, System Administration, System Testing, TCP/IP, Team Leadership, Technical Support, Troubleshooting, VMware, Windows 7, Windows Server, Windows XP, Wireless, Engineering Drawings, Integration, Schematic, Test Equipment
Education
ITT Technical Institute-Tucson 2012 — 2014
currently attending, Network and System Administration/Administrator
Onondaga Community College 1994 — 1996
Computer Engineering
Bree Figueroa Bree Figueroa's APAC Customer Services Experience March 2005 - September 2007
Job Walks Admin Assistant at American Foundation for Suicide Prevention
Industry Nonprofit Organization Management
Experience
American Foundation for Suicide Prevention September 2013 - Present
St. Marks Catholic Church November 2012 - January 2013
Vangent, Inc. June 2012 - September 2012
Compassionate Care of NJ October 2010 - May 2012
Elite Communications October 2007 - August 2009
APAC Customer Services March 2005 - September 2007
Business & Legal Reports Inc September 2001 - December 2004
US Navy July 1999 - May 2001
Skills
Microsoft Office, Data Entry, Office Administration, Proficient Typing Skills, Customer Service, Invoicing, Time Management, Administrative..., Software Documentation, Administrative..., Public Speaking, Research
Education
ITT Technical Institute-Indianapolis 2014 — 2015
Associate’s Degree, Criminal Justice and Corrections, 3.5 GPA
American Foundation for Suicide Prevention September 2013 - Present
St. Marks Catholic Church November 2012 - January 2013
Vangent, Inc. June 2012 - September 2012
Compassionate Care of NJ October 2010 - May 2012
Elite Communications October 2007 - August 2009
APAC Customer Services March 2005 - September 2007
Business & Legal Reports Inc September 2001 - December 2004
US Navy July 1999 - May 2001
Skills
Microsoft Office, Data Entry, Office Administration, Proficient Typing Skills, Customer Service, Invoicing, Time Management, Administrative..., Software Documentation, Administrative..., Public Speaking, Research
Education
ITT Technical Institute-Indianapolis 2014 — 2015
Associate’s Degree, Criminal Justice and Corrections, 3.5 GPA
Nichole Gallup Nichole Gallup's APAC Customer Services Experience October 1997 - September 1998
Job
Industry Legal Services
Experience
Archer Management October 1998 - June 1999
APAC Customer Services October 1997 - September 1998
Skills
keyboarding and typeing, Telemarketing, Data Entry, Telephone Skills, Filing, Sales, Customer Satisfaction, Call Centers, Time Management, Training, Office Administration, Account Management, Customer Retention, Phone Etiquette, Cold Calling, Marketing, Direct Sales
Education
Santa Rosa Junior College 2012 — 2013
John A Logan College 2008 — 2011
Associate's degree, General Studies
Archer Management October 1998 - June 1999
APAC Customer Services October 1997 - September 1998
Skills
keyboarding and typeing, Telemarketing, Data Entry, Telephone Skills, Filing, Sales, Customer Satisfaction, Call Centers, Time Management, Training, Office Administration, Account Management, Customer Retention, Phone Etiquette, Cold Calling, Marketing, Direct Sales
Education
Santa Rosa Junior College 2012 — 2013
John A Logan College 2008 — 2011
Associate's degree, General Studies
Jordan Krauter Jordan Krauter's APAC Customer Services Experience January 2015 - Present
Job Apac customer services employee
Industry Telecommunications
Experience
APAC Customer Services January 2015 - Present
GameStop July 2012 - October 2014
GameStop September 2010 - July 2012
GameStop May 2007 - June 2009
Skills
Loss Prevention, Store Management, Visual Merchandising, Merchandising, Retail, Inventory Management, Store Operations, Retail Sales, Shrinkage, Customer Service, Cashiering, New Store Openings, Inventory Control, Big Box, Driving Results, Planograms, POS, Multi-unit, Associate Development, Microsoft Office, Sales, Department Stores, Window Displays, Hiring, People Development, Cash Register, Schedules, Profit, Customer Satisfaction, Employee Training, Leadership, P, Team Building, Training
Education
Institute of Production and Recording 2007 — 2009
AAS, Music Recording and Production
APAC Customer Services January 2015 - Present
GameStop July 2012 - October 2014
GameStop September 2010 - July 2012
GameStop May 2007 - June 2009
Skills
Loss Prevention, Store Management, Visual Merchandising, Merchandising, Retail, Inventory Management, Store Operations, Retail Sales, Shrinkage, Customer Service, Cashiering, New Store Openings, Inventory Control, Big Box, Driving Results, Planograms, POS, Multi-unit, Associate Development, Microsoft Office, Sales, Department Stores, Window Displays, Hiring, People Development, Cash Register, Schedules, Profit, Customer Satisfaction, Employee Training, Leadership, P, Team Building, Training
Education
Institute of Production and Recording 2007 — 2009
AAS, Music Recording and Production
Kelly Power Kelly Power's APAC Customer Services Experience September 2012 - June 2014
Job Glass Installer at Besser Glass & Mirror
Industry Program Development
Experience
Self-employed November 2014 - Present
Besser Glass & Mirror July 2014 - Present
Fifth Element April 2013 - October 2014
APAC Customer Services September 2012 - June 2014
Skills
Social Networking, Social Promotion, Creative Writing, Visual Arts, Performing Arts, Non-profit Volunteering, Customer Service, Team Building, Organizational..., Event Planning, Entrepreneurship, Fundraising, Team Leadership, Youth Development, Leadership, Training, Research, Sales, Event Management, Nonprofits
Education
School of Environmental Studies 2007 — 2009
High School Diploma, Environmental Studies
Inver Hills Community College
Associate of Arts (A.A.), Politcal Science
Self-employed November 2014 - Present
Besser Glass & Mirror July 2014 - Present
Fifth Element April 2013 - October 2014
APAC Customer Services September 2012 - June 2014
Skills
Social Networking, Social Promotion, Creative Writing, Visual Arts, Performing Arts, Non-profit Volunteering, Customer Service, Team Building, Organizational..., Event Planning, Entrepreneurship, Fundraising, Team Leadership, Youth Development, Leadership, Training, Research, Sales, Event Management, Nonprofits
Education
School of Environmental Studies 2007 — 2009
High School Diploma, Environmental Studies
Inver Hills Community College
Associate of Arts (A.A.), Politcal Science
Jessica Watson Jessica Watson's APAC Customer Services Experience November 2004 - September 2010
Job Director of Services and Product Development at Central Association for the Blind and Visually Impaired
Industry Consumer Services
Experience
Central Association for the Blind and Visually Impaired November 2013 - Present
Central Association for the Blind and Visually Impaired September 2011 - November 2013
Central Association for the Blind and Visually Impaired September 2010 - September 2011
APAC Customer Services November 2004 - September 2010
Foothills Girl Scout Council 2003 - 2004
Skills
Call Center, Customer Experience, Inbound, Customer Satisfaction, Operations Management, Inbound Marketing, Training, Call Centers, Marketing, Product Development, Business Development, Customer Retention, Vendor Management, Outsourcing, Contact Centers, BPO, Team Building, Project Management, Analysis, CRM, Process Improvement, Leadership, Budgets, Human Resources, Employee Training, Recruiting, New Business Development, Sales, Forecasting, Change Management, Team Leadership, Customer Service, Strategic Planning, Performance Management, Workforce Management, Cross-functional Team..., Account Management, Leadership Development
Education
Kaplan University 2010 — 2012
Masters, Business Administration
State University of New York College at Oneonta 2000 — 2003
BS, Childhood Education
Central Association for the Blind and Visually Impaired November 2013 - Present
Central Association for the Blind and Visually Impaired September 2011 - November 2013
Central Association for the Blind and Visually Impaired September 2010 - September 2011
APAC Customer Services November 2004 - September 2010
Foothills Girl Scout Council 2003 - 2004
Skills
Call Center, Customer Experience, Inbound, Customer Satisfaction, Operations Management, Inbound Marketing, Training, Call Centers, Marketing, Product Development, Business Development, Customer Retention, Vendor Management, Outsourcing, Contact Centers, BPO, Team Building, Project Management, Analysis, CRM, Process Improvement, Leadership, Budgets, Human Resources, Employee Training, Recruiting, New Business Development, Sales, Forecasting, Change Management, Team Leadership, Customer Service, Strategic Planning, Performance Management, Workforce Management, Cross-functional Team..., Account Management, Leadership Development
Education
Kaplan University 2010 — 2012
Masters, Business Administration
State University of New York College at Oneonta 2000 — 2003
BS, Childhood Education
William S. Lipsman William S. Lipsman's APAC Customer Services Experience April 1996 - February 1999
Job Community Volunteer and Adventurer in Lifelong Learning
Industry Civic & Social Organization
Experience
Chicago Architecture Foundation 2009 - Present
Northwestern Universitty's Osher Lifelong Learning Institute March 2010 - Present
NSS Beth El Community Network 2009 - Present
OSI Group, LLC March 1999 - September 2009
APAC Customer Services April 1996 - February 1999
Sara Lee Corporation January 1976 - September 1995
Roan & Grossman 1974 - 1975
Skills
Facilitator, Teacher, Executive Coaching, Lifelong learner, International business..., Legal function manager, General Counsel, Legal, International Business, Mergers, International Business..., Lifelong Learning, Corporate Law, Non-profits, Grants, Litigation, Fundraising, Mediation, Coaching, Program Development, Museums, Corporate Governance, Legal Writing, Event Planning, Arts Administration, Community Outreach, Grant Writing, Legal Research, Higher Education, Volunteer Management, Training, Nonprofits, Public Speaking, Annual Giving, History, Editing, Philanthropy, Management, Research, Teaching, Board Development, Leadership, Leadership Development, Policy, International Law, Public Policy, Fundraisers, Community Development, Event Management, Strategic Planning
Education
Harvard Law School 1971 — 1974
J.D., law
Northwestern University 1967 — 1971
BA, Economics
Chicago Architecture Foundation 2009 - Present
Northwestern Universitty's Osher Lifelong Learning Institute March 2010 - Present
NSS Beth El Community Network 2009 - Present
OSI Group, LLC March 1999 - September 2009
APAC Customer Services April 1996 - February 1999
Sara Lee Corporation January 1976 - September 1995
Roan & Grossman 1974 - 1975
Skills
Facilitator, Teacher, Executive Coaching, Lifelong learner, International business..., Legal function manager, General Counsel, Legal, International Business, Mergers, International Business..., Lifelong Learning, Corporate Law, Non-profits, Grants, Litigation, Fundraising, Mediation, Coaching, Program Development, Museums, Corporate Governance, Legal Writing, Event Planning, Arts Administration, Community Outreach, Grant Writing, Legal Research, Higher Education, Volunteer Management, Training, Nonprofits, Public Speaking, Annual Giving, History, Editing, Philanthropy, Management, Research, Teaching, Board Development, Leadership, Leadership Development, Policy, International Law, Public Policy, Fundraisers, Community Development, Event Management, Strategic Planning
Education
Harvard Law School 1971 — 1974
J.D., law
Northwestern University 1967 — 1971
BA, Economics
Phil Ofosu Phil Ofosu's APAC Customer Services Experience June 2012 - April 2014
Job Digital Service Specialist at Bank of America
Industry Financial Services
Experience
Bank of America October 2014 - Present
MetLife April 2014 - October 2014
APAC Customer Services June 2012 - April 2014
Skills
VMware, Troubleshooting, Windows Server, VPN, Active Directory, Windows XP, Software Installation, SQL, Help Desk Support, Customer Service, Microsoft Office, Windows, Windows 7
Education
State University of New York Institute of Technology at Utica/Rome 2011 — 2013
Network & Computer Security, Computer Science
Hudson Valley Community College 2009 — 2011
Associates, Computer Science
Bank of America October 2014 - Present
MetLife April 2014 - October 2014
APAC Customer Services June 2012 - April 2014
Skills
VMware, Troubleshooting, Windows Server, VPN, Active Directory, Windows XP, Software Installation, SQL, Help Desk Support, Customer Service, Microsoft Office, Windows, Windows 7
Education
State University of New York Institute of Technology at Utica/Rome 2011 — 2013
Network & Computer Security, Computer Science
Hudson Valley Community College 2009 — 2011
Associates, Computer Science
Charles E Austin's APAC Customer Services Experience March 1997 - June 1999
Job Technology Management Professional at Farmers Telephone Cooperative, Inc
Industry Telecommunications
Experience
Farmers Telephone Cooperative, Inc February 2006 - Present
Independence Systems January 2005 - February 2006
Insite Support Services June 1999 - March 2005
APAC Customer Services March 1997 - June 1999
Ruby Tuesday June 1988 - March 1997
Skills
Turn Around Management, Product Development, Policy, Financial Statements, Strategic Planning, Budgets, Operations Management
Education
University of South Carolina - The Moore School of Business 2011 — 2013
Master of Business Administration (MBA), International Business
Harvard University 1986 — 1988
MTS, Theology/Theological Studies
University of Notre Dame 1982 — 1986
BA with High Honors, Theology/Theological Studies
Farmers Telephone Cooperative, Inc February 2006 - Present
Independence Systems January 2005 - February 2006
Insite Support Services June 1999 - March 2005
APAC Customer Services March 1997 - June 1999
Ruby Tuesday June 1988 - March 1997
Skills
Turn Around Management, Product Development, Policy, Financial Statements, Strategic Planning, Budgets, Operations Management
Education
University of South Carolina - The Moore School of Business 2011 — 2013
Master of Business Administration (MBA), International Business
Harvard University 1986 — 1988
MTS, Theology/Theological Studies
University of Notre Dame 1982 — 1986
BA with High Honors, Theology/Theological Studies
Kaïs ISMAIL Kaïs ISMAIL's APAC Customer Services Experience May 2010 - May 2012
Job
Industry Outsourcing/Offshoring
Experience
APAC Customer Services May 2010 - May 2012
NCO Group December 2009 - May 2010
Protocol Global Solutions April 2009 - August 2009
Skills
Operations Management, Project Management, Process Improvement, BPO, Outsourcing, Account Management, Performance Management, Customer Experience, Customer Service, Customer Satisfaction, Call Center, Team Building, Supervision, Coaching, Team Leadership, Teamwork, Time Management, Quality Assurance, Research, Microsoft Office, Windows, Microsoft Excel, SharePoint, Avaya, Avaya Communication..., Microsoft Word, Kayako, PowerPoint, Access, MS Project, Arena Simulation..., Apex Programming, Ovid, Contact Centers, Team Management, Call Centers
Education
HEC Montréal 2007 — 2008
Project Management
HEC Montréal 2005 — 2007
Business Administration, Management and Operations
Université de Montréal / University of Montreal 2001 — 2005
Bachelor of Science (B.Sc.)
APAC Customer Services May 2010 - May 2012
NCO Group December 2009 - May 2010
Protocol Global Solutions April 2009 - August 2009
Skills
Operations Management, Project Management, Process Improvement, BPO, Outsourcing, Account Management, Performance Management, Customer Experience, Customer Service, Customer Satisfaction, Call Center, Team Building, Supervision, Coaching, Team Leadership, Teamwork, Time Management, Quality Assurance, Research, Microsoft Office, Windows, Microsoft Excel, SharePoint, Avaya, Avaya Communication..., Microsoft Word, Kayako, PowerPoint, Access, MS Project, Arena Simulation..., Apex Programming, Ovid, Contact Centers, Team Management, Call Centers
Education
HEC Montréal 2007 — 2008
Project Management
HEC Montréal 2005 — 2007
Business Administration, Management and Operations
Université de Montréal / University of Montreal 2001 — 2005
Bachelor of Science (B.Sc.)
Jennifer Elian Jennifer Elian's APAC Customer Services Experience June 1999 - September 2001
Job Facets Operational Trainer at OptumHealth Behavioral Solutions
Industry Health, Wellness and Fitness
Experience
OptumHealth September 2012 - Present
OptumInsight April 2011 - September 2012
UnitedHealthcare May 2008 - April 2011
Finlay Fine Jewelry July 2007 - April 2008
The CBE Group, Inc. July 2005 - July 2007
Lee Enterprises July 2004 - July 2005
APAC Customer Services June 1999 - September 2001
Skills
Call Center, Vendor Management, Sales, Account Management, Cold Calling, Customer Service, Team Building, Competitive Analysis, Coaching, Customer Retention, Management, Sales Management, Forecasting, Marketing, Team Leadership, Strategic Planning, Direct Sales, Employee Relations, Outlook, Microsoft Excel, Microsoft Office, Microsoft Word, Macess, Facets, COBRA, HIPAA, FSA, HRA, Health Insurance, AS400 system, Healthquest, A2K, Medicaid, Medicare Advantage
Education
Hawkeye Community College 1999 — 2002
OptumHealth September 2012 - Present
OptumInsight April 2011 - September 2012
UnitedHealthcare May 2008 - April 2011
Finlay Fine Jewelry July 2007 - April 2008
The CBE Group, Inc. July 2005 - July 2007
Lee Enterprises July 2004 - July 2005
APAC Customer Services June 1999 - September 2001
Skills
Call Center, Vendor Management, Sales, Account Management, Cold Calling, Customer Service, Team Building, Competitive Analysis, Coaching, Customer Retention, Management, Sales Management, Forecasting, Marketing, Team Leadership, Strategic Planning, Direct Sales, Employee Relations, Outlook, Microsoft Excel, Microsoft Office, Microsoft Word, Macess, Facets, COBRA, HIPAA, FSA, HRA, Health Insurance, AS400 system, Healthquest, A2K, Medicaid, Medicare Advantage
Education
Hawkeye Community College 1999 — 2002
Erin Claeys's APAC Customer Services Experience May 2011 - August 2011
Job Plant Coop at Appvion, Inc. (formerly Appleton Papers Inc.)
Industry Chemicals
Experience
Appvion, Inc. (formerly Appleton Papers Inc.) May 2013 - January 2014
Engineering-LAS Online Learning Center - Iowa State University August 2011 - May 2013
APAC Customer Services May 2011 - August 2011
Rave Motion Pictures November 2007 - December 2009
Skills
Matlab, Excel, Word, PowerPoint, VBA, Oral Communications, Communication Written, Spanish, Customer Service, Teamwork, Research, Process Engineering
Education
Iowa State University 2009 — 2014
Bachelor of Science (B.S.), Chemical Engineering, Sales Engineering minor
Universidad de Oviedo 2012 — 2012
Chemical Engineering
Appvion, Inc. (formerly Appleton Papers Inc.) May 2013 - January 2014
Engineering-LAS Online Learning Center - Iowa State University August 2011 - May 2013
APAC Customer Services May 2011 - August 2011
Rave Motion Pictures November 2007 - December 2009
Skills
Matlab, Excel, Word, PowerPoint, VBA, Oral Communications, Communication Written, Spanish, Customer Service, Teamwork, Research, Process Engineering
Education
Iowa State University 2009 — 2014
Bachelor of Science (B.S.), Chemical Engineering, Sales Engineering minor
Universidad de Oviedo 2012 — 2012
Chemical Engineering
Jameka Taylor Jameka Taylor's APAC Customer Services Experience November 2012 - Present
Job Sales Consultant at J.D. Byrider
Industry Retail
Experience
APAC Customer Services November 2012 - Present
Guilford County Schools April 2011 - Present
DSW July 2007 - September 2012
Guilford County Schools August 2010 - December 2010
Skills
Customer Service, Problem Solving, Strategic Planning, Mentoring, Word, PowerPoint, Microsoft Office, Team Building, Research, Writing, Administration, Teaching
Education
Jones International University 2011 — 2013
pursuing MEd, administration and leadership
North Carolina Agricultural and Technical State University 2006 — 2010
BA, psychology
APAC Customer Services November 2012 - Present
Guilford County Schools April 2011 - Present
DSW July 2007 - September 2012
Guilford County Schools August 2010 - December 2010
Skills
Customer Service, Problem Solving, Strategic Planning, Mentoring, Word, PowerPoint, Microsoft Office, Team Building, Research, Writing, Administration, Teaching
Education
Jones International University 2011 — 2013
pursuing MEd, administration and leadership
North Carolina Agricultural and Technical State University 2006 — 2010
BA, psychology
Prisca U. Anyiam, B.A Prisca U. Anyiam, B.A's APAC Customer Services Experience October 2014 - May 2015
Job My Mission is to promote and implement innovative marketing initiatives that will enhance the growth of the company.
Industry Marketing and Advertising
Experience
Enterprise Rent-A-Car July 2015 - Present
Late Night Treats June 2011 - Present
Source4Teachers March 2015 - June 2015
APAC Customer Services October 2014 - May 2015
Johns Hopkins Medicine April 2014 - August 2014
Hampton University October 2013 - April 2014
Darden June 2013 - April 2014
AmeriCorps Alums May 2012 - September 2013
Obama for America August 2012 - November 2012
Family Dollar May 2010 - August 2012
Skills
Public Speaking, Research, Volunteer Management, Fundraising, Microsoft Office, Social Media, Leadership, Editing, Customer Service, Photoshop, English, Microsoft Word, Teamwork, C++, HTML, Marketing Communications, Social Media Marketing, Proofreading, Prezi, Event Planning, Java, C, Communication Skills, Community Development, InDesign, Flexibility, Recruitment Training, Spanish-speaking, English Literature, English grammar, Diplomacy, Mediation, Program Facilitation, Employee Training, Team Building, Community Outreach, Mental Health Counseling, PowerPoint, Social Networking
Education
Hampton University 2009 — 2013
Bachelor of Arts (B.A.), Psychology, 3.55
Paint Branch High School 2005 — 2009
H.S Diploma
Paint Branch High School
Enterprise Rent-A-Car July 2015 - Present
Late Night Treats June 2011 - Present
Source4Teachers March 2015 - June 2015
APAC Customer Services October 2014 - May 2015
Johns Hopkins Medicine April 2014 - August 2014
Hampton University October 2013 - April 2014
Darden June 2013 - April 2014
AmeriCorps Alums May 2012 - September 2013
Obama for America August 2012 - November 2012
Family Dollar May 2010 - August 2012
Skills
Public Speaking, Research, Volunteer Management, Fundraising, Microsoft Office, Social Media, Leadership, Editing, Customer Service, Photoshop, English, Microsoft Word, Teamwork, C++, HTML, Marketing Communications, Social Media Marketing, Proofreading, Prezi, Event Planning, Java, C, Communication Skills, Community Development, InDesign, Flexibility, Recruitment Training, Spanish-speaking, English Literature, English grammar, Diplomacy, Mediation, Program Facilitation, Employee Training, Team Building, Community Outreach, Mental Health Counseling, PowerPoint, Social Networking
Education
Hampton University 2009 — 2013
Bachelor of Arts (B.A.), Psychology, 3.55
Paint Branch High School 2005 — 2009
H.S Diploma
Paint Branch High School
Kyle McQuown, MBA Kyle McQuown, MBA's APAC Customer Services Experience May 2011 - August 2012
Job Account Manager
Industry Staffing and Recruiting
Experience
Aerotek September 2014 - Present
Aerotek August 2012 - August 2014
APAC Customer Services May 2011 - August 2012
CDO Soccer 2005 - 2012
2010-2011RecruiterMaxim Health Care March 2011 - June 2011
Salpointe Catholic High School April 2008 - February 2011
Agroland Cattle February 2006 - February 2011
Skills
Interviewing, Computers, Personnel Recruiting, Customer Service, Billing, Payroll Processing, Microsoft Office, Resume Mining, Employee Hiring, Payroll, Scheduling, Hiring, Benefits Administration, Word, Outlook, Excel, Background Checks, Recruitment/Retention, Public Speaking, PowerPoint, Mentoring, Full-cycle Recruiting, Applicant Tracking..., Cold Calling, Time Management, Administration, HR Policies, Problem Solving, Recruiting, Personnel Selection, Process Scheduler, Microsoft Excel, Leadership, Interviews, Process Improvement, Program Management, Staffing Services, Team Leadership, Microsoft Word, Strategic Planning, Training, Invoicing, Management, Resume, SDLC, Human Resources, Temporary Placement, Coaching, Sales, Talent Acquisition
Education
University of Phoenix 2009 — 2011
MBA, Business Administration, GPA 3.75
University of Arizona 2005 — 2007
BS, Interdiciplinary Studies
Idaho State University 2003 — 2004
Elementary Education and Teaching
Salpointe Catholic High 1999 — 2003
High School Diploma
Aerotek September 2014 - Present
Aerotek August 2012 - August 2014
APAC Customer Services May 2011 - August 2012
CDO Soccer 2005 - 2012
2010-2011RecruiterMaxim Health Care March 2011 - June 2011
Salpointe Catholic High School April 2008 - February 2011
Agroland Cattle February 2006 - February 2011
Skills
Interviewing, Computers, Personnel Recruiting, Customer Service, Billing, Payroll Processing, Microsoft Office, Resume Mining, Employee Hiring, Payroll, Scheduling, Hiring, Benefits Administration, Word, Outlook, Excel, Background Checks, Recruitment/Retention, Public Speaking, PowerPoint, Mentoring, Full-cycle Recruiting, Applicant Tracking..., Cold Calling, Time Management, Administration, HR Policies, Problem Solving, Recruiting, Personnel Selection, Process Scheduler, Microsoft Excel, Leadership, Interviews, Process Improvement, Program Management, Staffing Services, Team Leadership, Microsoft Word, Strategic Planning, Training, Invoicing, Management, Resume, SDLC, Human Resources, Temporary Placement, Coaching, Sales, Talent Acquisition
Education
University of Phoenix 2009 — 2011
MBA, Business Administration, GPA 3.75
University of Arizona 2005 — 2007
BS, Interdiciplinary Studies
Idaho State University 2003 — 2004
Elementary Education and Teaching
Salpointe Catholic High 1999 — 2003
High School Diploma
Louis Rovner Louis Rovner's APAC Customer Services Experience March 2012 - September 2013
Job Sales Specialist at Guitar Center
Industry Music
Experience
St. Paul Sound December 2013 - Present
Guitar Center October 2013 - September 2014
APAC Customer Services March 2012 - September 2013
American Exteriors LLC August 2011 - January 2012
Gelato Vinto July 2010 - March 2011
Skills
Audio Engineering, Music Production, Music Business..., Audio Editing, Post Production, Real Time Monitoring, Financial Reporting, Microsoft Excel, Remote Monitoring, Sales, Forecasting
Education
Institute of Production and Recording 2008 — 2010
A.A.S. Audio Production & Engineering, Music
The Evergreen State College 2009 — 2009
Liberal Arts Studies
St. Paul Sound December 2013 - Present
Guitar Center October 2013 - September 2014
APAC Customer Services March 2012 - September 2013
American Exteriors LLC August 2011 - January 2012
Gelato Vinto July 2010 - March 2011
Skills
Audio Engineering, Music Production, Music Business..., Audio Editing, Post Production, Real Time Monitoring, Financial Reporting, Microsoft Excel, Remote Monitoring, Sales, Forecasting
Education
Institute of Production and Recording 2008 — 2010
A.A.S. Audio Production & Engineering, Music
The Evergreen State College 2009 — 2009
Liberal Arts Studies
Leah Cales Leah Cales's APAC Customer Services Experience May 1999 - September 2002
Job Workforce Management professional.
Industry Outsourcing/Offshoring
Experience
Expert Global Solutions July 2012 - Present
NCO Group October 2006 - July 2012
NCO Group September 2002 - October 2006
APAC Customer Services May 1999 - September 2002
APAC Customer Services November 1997 - May 1999
First Datacorp March 1989 - October 1997
Skills
Proficient in Microsoft..., 23 yrs with Scheduling..., 14 yrs experience with...
Education
Guilford Technical Community College 1998 — 1998
Computer Programming, Specific Applications
Guilford Technical Community College 1984 — 1984
Accounting and Finance
Northwest Guilford High School 1979 — 1983
Diploma
Expert Global Solutions July 2012 - Present
NCO Group October 2006 - July 2012
NCO Group September 2002 - October 2006
APAC Customer Services May 1999 - September 2002
APAC Customer Services November 1997 - May 1999
First Datacorp March 1989 - October 1997
Skills
Proficient in Microsoft..., 23 yrs with Scheduling..., 14 yrs experience with...
Education
Guilford Technical Community College 1998 — 1998
Computer Programming, Specific Applications
Guilford Technical Community College 1984 — 1984
Accounting and Finance
Northwest Guilford High School 1979 — 1983
Diploma
Martamarie Guzman's APAC Customer Services Experience May 2015 - Present
Job Customer Service Representative
Industry Telecommunications
Experience
APAC Customer Services May 2015 - Present
Macy's June 2014 - January 2015
Belk October 2012 - June 2014
Taco Bell July 2010 - August 2012
Skills
Retail, Inventory Management, Sales, Customer Service, Merchandising, Retail Sales, Time Management, Cashiering, Microsoft Office
Education
Guilford Technical Community College 2014 — 2016
Medical Office Management/Administration
University of North Carolina at Greensboro 2012 — 2014
APAC Customer Services May 2015 - Present
Macy's June 2014 - January 2015
Belk October 2012 - June 2014
Taco Bell July 2010 - August 2012
Skills
Retail, Inventory Management, Sales, Customer Service, Merchandising, Retail Sales, Time Management, Cashiering, Microsoft Office
Education
Guilford Technical Community College 2014 — 2016
Medical Office Management/Administration
University of North Carolina at Greensboro 2012 — 2014
Samuel Camhi Samuel Camhi's APAC Customer Services Experience July 2010 - December 2010
Job Interpersonal Communications Professional
Industry Retail
Experience
Mobil/ Luck Eight Grocery 2011 - Present
APAC Customer Services July 2010 - December 2010
Disc Replay Movies Music and Games September 2009 - April 2010
Target July 2006 - July 2009
Skills
Customer Service, Cash Register, Training, Interpersonal...
Education
Hillsborough Community College 2012 — 2014
Counseling and Human Services
Ivy Tech Community College 2007 — 2008
Mobil/ Luck Eight Grocery 2011 - Present
APAC Customer Services July 2010 - December 2010
Disc Replay Movies Music and Games September 2009 - April 2010
Target July 2006 - July 2009
Skills
Customer Service, Cash Register, Training, Interpersonal...
Education
Hillsborough Community College 2012 — 2014
Counseling and Human Services
Ivy Tech Community College 2007 — 2008
Reina Blocker Reina Blocker's APAC Customer Services Experience January 2013 - May 2015
Job The never ending search for greatness
Industry Consumer Services
Experience
United healthcare group May 2015 - Present
UnitedHealth Group May 2015 - Present
APAC Customer Services January 2013 - May 2015
Skills
Data Entry
Education
Guilford Technical Community College 2000 — 2004
Business Administration, Business, Marketing, Customer Service, Business Management
United healthcare group May 2015 - Present
UnitedHealth Group May 2015 - Present
APAC Customer Services January 2013 - May 2015
Skills
Data Entry
Education
Guilford Technical Community College 2000 — 2004
Business Administration, Business, Marketing, Customer Service, Business Management
Kirk V. Reid, HIA Kirk V. Reid, HIA's APAC Customer Services Experience April 2013 - June 2014
Job Licensed Health Insurance Advocate at Xerox
Industry Outsourcing/Offshoring
Experience
APAC Customer Services April 2013 - June 2014
APAC Customer Services October 2013 - January 2014
APAC Customer Services December 2012 - April 2013
APAC Customer Services October 2012 - December 2012
Xerox June 2012 - October 2012
Obama for America October 2011 - October 2012
Guilford County Board of Election October 2011 - November 2011
Socio-Political Advocacy Non Profit Organization September 2011 - September 2011
Citicards March 2009 - May 2011
Wells Fargo 2005 - 2009
Skills
Call Centers, Banking, Data Entry, Credit Cards, Customer Service, Sales, Marketing, Technical Support, Credit, Credit Analysis, Customer Experience, Spanish, Internet Troubleshooting, iPhone Support, iPad, iPod Touch, Fraud Detection, Grassroots Fundraising, Volunteering, Cross Selling, Nonprofits, Analysis, BPO, Microsoft Word, Long Term Care Insurance, Relationship Management, Call Center, Word, Problem Solving, Non-profits, Compliance, Collections, Business Process..., Health Insurance, Medicare, Medicare Part D, Medicare Advantage, Medicare Prescription..., 2014 AHIP Certified
Education
Syracuse University - David B.Falk College of Sport and Human Dynamics 1980 — 1984
Bachelor of Science, Retailing; Consumer Studies
Syracuse University - Martin J. Whitman School of Management 1980 — 1984
Bachelors of Science, Retail Management
St. John's University, The Peter J. Tobin College of Business 1986 — 1986
n/a, Marketing of Services
Guilford College 2002 — 2002
n/a, Business Law
APAC Customer Services April 2013 - June 2014
APAC Customer Services October 2013 - January 2014
APAC Customer Services December 2012 - April 2013
APAC Customer Services October 2012 - December 2012
Xerox June 2012 - October 2012
Obama for America October 2011 - October 2012
Guilford County Board of Election October 2011 - November 2011
Socio-Political Advocacy Non Profit Organization September 2011 - September 2011
Citicards March 2009 - May 2011
Wells Fargo 2005 - 2009
Skills
Call Centers, Banking, Data Entry, Credit Cards, Customer Service, Sales, Marketing, Technical Support, Credit, Credit Analysis, Customer Experience, Spanish, Internet Troubleshooting, iPhone Support, iPad, iPod Touch, Fraud Detection, Grassroots Fundraising, Volunteering, Cross Selling, Nonprofits, Analysis, BPO, Microsoft Word, Long Term Care Insurance, Relationship Management, Call Center, Word, Problem Solving, Non-profits, Compliance, Collections, Business Process..., Health Insurance, Medicare, Medicare Part D, Medicare Advantage, Medicare Prescription..., 2014 AHIP Certified
Education
Syracuse University - David B.Falk College of Sport and Human Dynamics 1980 — 1984
Bachelor of Science, Retailing; Consumer Studies
Syracuse University - Martin J. Whitman School of Management 1980 — 1984
Bachelors of Science, Retail Management
St. John's University, The Peter J. Tobin College of Business 1986 — 1986
n/a, Marketing of Services
Guilford College 2002 — 2002
n/a, Business Law
Kevin Keleghan Kevin Keleghan's APAC Customer Services Experience September 2010 - January 2012
Job President & CEO at URS
Industry Outsourcing/Offshoring
Experience
URS June 2013 - Present
Pacific Interpreters January 2012 - December 2012
APAC Customer Services September 2010 - January 2012
APAC Customer Services December 2009 - January 2012
Axiant, LLC 2008 - December 2009
Outsourcing Solutions, Inc 2003 - 2008
Sears, Roebuck and Co. 1996 - 2002
GE Capital 1996 - 1996
AT&T Universal Card Services January 1990 - December 1995
AT&T Universal Card 1990 - 1995
Skills
Strategy, Cross-functional Team..., CRM, Leadership, Management, Program Management, Enterprise Software, Risk Management, Team Building, Six Sigma, Telecommunications, Call Centers
Education
Hofstra University
Master's program, Operations Research
SUNY Plattsburgh
Bachelor of Science (B.S.), Business/Managerial Economics
University of Notre Dame - Mendoza College of Business
Master of Business Administration (MBA)
URS June 2013 - Present
Pacific Interpreters January 2012 - December 2012
APAC Customer Services September 2010 - January 2012
APAC Customer Services December 2009 - January 2012
Axiant, LLC 2008 - December 2009
Outsourcing Solutions, Inc 2003 - 2008
Sears, Roebuck and Co. 1996 - 2002
GE Capital 1996 - 1996
AT&T Universal Card Services January 1990 - December 1995
AT&T Universal Card 1990 - 1995
Skills
Strategy, Cross-functional Team..., CRM, Leadership, Management, Program Management, Enterprise Software, Risk Management, Team Building, Six Sigma, Telecommunications, Call Centers
Education
Hofstra University
Master's program, Operations Research
SUNY Plattsburgh
Bachelor of Science (B.S.), Business/Managerial Economics
University of Notre Dame - Mendoza College of Business
Master of Business Administration (MBA)
Neal Herrmann Neal Herrmann's APAC Customer Services Experience 2000 - 2005
Job IT Manager at Allstate
Industry Information Technology and Services
Experience
Allstate November 2014 - Present
AbbVie April 2014 - November 2014
NYSE July 2013 - April 2014
Allstate Insurance June 2005 - July 2013
APAC Customer Services 2000 - 2005
Sears, Roebuck and Co. June 1998 - September 2000
Honeywell Inc. 1998 - 1998
Skills
PMP, ITIL Certified, SEI CMM
Education
Lake Forest Graduate School of Management 2004 — 2008
MBA, General
Illinois Institute of Technology
BSCS, Computer Science
Allstate November 2014 - Present
AbbVie April 2014 - November 2014
NYSE July 2013 - April 2014
Allstate Insurance June 2005 - July 2013
APAC Customer Services 2000 - 2005
Sears, Roebuck and Co. June 1998 - September 2000
Honeywell Inc. 1998 - 1998
Skills
PMP, ITIL Certified, SEI CMM
Education
Lake Forest Graduate School of Management 2004 — 2008
MBA, General
Illinois Institute of Technology
BSCS, Computer Science
Tom Eupizi Tom Eupizi's APAC Customer Services Experience April 2006 - March 2009
Job Operations Manager
Industry Consumer Services
Experience
APAC Customer Services April 2006 - March 2009
Teletech Holdings, Inc 2005 - 2008
ICT Group, Inc. January 2000 - December 2003
ICT Group, Inc June 1998 - January 2000
ICT Group, Inc June 1996 - June 1998
Skills
Workforce Management, BPO, Call Center, Call Centers, Coaching, Customer Experience, Customer Satisfaction, Customer Service, Human Resources, Inbound Marketing, Leadership, Management, Operations Management, Performance Management, Personnel Management, Process Improvement, Quality Assurance, Team Building, Team Leadership, Vendor Management, Training
Education
Troy University 1988 — 1989
MS, Management
Indiana University of Pennsylvania 1972 — 1976
BA, Criminology and Economics
APAC Customer Services April 2006 - March 2009
Teletech Holdings, Inc 2005 - 2008
ICT Group, Inc. January 2000 - December 2003
ICT Group, Inc June 1998 - January 2000
ICT Group, Inc June 1996 - June 1998
Skills
Workforce Management, BPO, Call Center, Call Centers, Coaching, Customer Experience, Customer Satisfaction, Customer Service, Human Resources, Inbound Marketing, Leadership, Management, Operations Management, Performance Management, Personnel Management, Process Improvement, Quality Assurance, Team Building, Team Leadership, Vendor Management, Training
Education
Troy University 1988 — 1989
MS, Management
Indiana University of Pennsylvania 1972 — 1976
BA, Criminology and Economics
Katy Gray's APAC Customer Services Experience December 2000 - January 2005
Job Group Sales Manager at Thousand Hills Golf Resort
Industry Hospitality
Experience
Thousand Hills Golf Resort February 2015 - Present
Self Employed Daycare Consultant May 2014 - February 2015
Hiltons of Branson April 2010 - April 2014
Mini-Circuits June 2008 - March 2010
Oskaloosa Herald January 2005 - September 2008
APAC Customer Services December 2000 - January 2005
Skills
Notary Public, Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Delphi, Birchstreet, QuickBooks, MarketVision, Invoice Processing, Activity Diagrams, Event Planning, Corporate Events, Direct Sales, International Sales, Sales Operations, Administrative..., Advertising, Administrative Work, Leadership, Brand Loyalty, Cpr Certified, Day Care, Foster Care, Experience Working with..., Children's Parties, Hotel Booking, Marketing, Note Taking, Proficient Typing Skills, 10 Key, Telemarketing, Human Resources, Interviewing Skills, Hotel Sales, Hospitality Service, Vacation services, Sales Management, Spreadsheets, Multi-line Phone
Education
Indian Hills Community College 2002 — 2003
Liberal Arts and Sciences/Liberal Studies
Eddyville Blakesburg High School 1999 — 2002
High School, General
Thousand Hills Golf Resort February 2015 - Present
Self Employed Daycare Consultant May 2014 - February 2015
Hiltons of Branson April 2010 - April 2014
Mini-Circuits June 2008 - March 2010
Oskaloosa Herald January 2005 - September 2008
APAC Customer Services December 2000 - January 2005
Skills
Notary Public, Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Delphi, Birchstreet, QuickBooks, MarketVision, Invoice Processing, Activity Diagrams, Event Planning, Corporate Events, Direct Sales, International Sales, Sales Operations, Administrative..., Advertising, Administrative Work, Leadership, Brand Loyalty, Cpr Certified, Day Care, Foster Care, Experience Working with..., Children's Parties, Hotel Booking, Marketing, Note Taking, Proficient Typing Skills, 10 Key, Telemarketing, Human Resources, Interviewing Skills, Hotel Sales, Hospitality Service, Vacation services, Sales Management, Spreadsheets, Multi-line Phone
Education
Indian Hills Community College 2002 — 2003
Liberal Arts and Sciences/Liberal Studies
Eddyville Blakesburg High School 1999 — 2002
High School, General
Kelly Ingles Kelly Ingles's APAC Customer Services Experience March 2014 - February 2015
Job Business Owner at Casual Corner
Industry Higher Education
Experience
Casual Corner January 2015 - Present
APAC Customer Services March 2014 - February 2015
Fraternal order of Eagles June 2012 - March 2014
H&R Block February 2013 - April 2013
Kaplan University 2009 - 2012
Henderson Manufacturing August 2005 - January 2009
Skills
Customer Service, Data Entry, Microsoft Word, Microsoft Excel, PowerPoint, Time Management, Research, Microsoft Office, Teamwork, Social Networking, Customer Satisfaction, Inventory Management, Retail, Sales, QuickBooks, Access, Facebook, Hospitality, Outlook, Leadership, Telephone Skills, Critical Thinking, Software Documentation, Team Building, Training, Team Leadership, Management
Education
Kaplan University-Davenport Campus 2009 — 2012
Bachelor of Science (BS), Psychology Applied Behavioral Analysis
Casual Corner January 2015 - Present
APAC Customer Services March 2014 - February 2015
Fraternal order of Eagles June 2012 - March 2014
H&R Block February 2013 - April 2013
Kaplan University 2009 - 2012
Henderson Manufacturing August 2005 - January 2009
Skills
Customer Service, Data Entry, Microsoft Word, Microsoft Excel, PowerPoint, Time Management, Research, Microsoft Office, Teamwork, Social Networking, Customer Satisfaction, Inventory Management, Retail, Sales, QuickBooks, Access, Facebook, Hospitality, Outlook, Leadership, Telephone Skills, Critical Thinking, Software Documentation, Team Building, Training, Team Leadership, Management
Education
Kaplan University-Davenport Campus 2009 — 2012
Bachelor of Science (BS), Psychology Applied Behavioral Analysis
ben Ben Tucker's APAC Customer Services Experience 2010 - June 2011
Job CSR at APAC Customer Services
Industry Outsourcing/Offshoring
Experience
Tucson 1990 - Present
APAC Customer Services 2010 - June 2011
Education
Indiana University Bloomington
MM, Trumpet, Composition
University of Arizona
DMA, Trumpet, minor in Orchestral Conducting
Tucson 1990 - Present
APAC Customer Services 2010 - June 2011
Education
Indiana University Bloomington
MM, Trumpet, Composition
University of Arizona
DMA, Trumpet, minor in Orchestral Conducting
Erick Bamberger Erick Bamberger's APAC Customer Services Experience August 2011 - December 2011
Job English Major / PoliSci Minor at Pima Community College
Industry Higher Education
Experience
Get Air - Tucson August 2013 - Present
Niblick Lounge at Rolling Hills Golf Course April 2012 - June 2012
APAC Customer Services August 2011 - December 2011
Philadelphia Sports Club August 2008 - July 2011
University of Miami August 2010 - May 2011
JDRF August 1999 - November 2010
UMTV Today January 2010 - May 2010
The Rathskeller August 2009 - May 2010
Scholastic Play-by-Play 2005 - 2009
Blue Chip Recruiting January 2008 - January 2008
Skills
Sports, Storytelling, Facebook, Blogging, Social Media, Social Networking, Press Releases, Event Planning, Editing, Public Speaking, Creative Writing, Video Editing, Public Relations, iMovie, Spanish
Education
Howard University 2012 — 2013
English Language and Literature, General
Pima Community College 2011 — 2012
Creative Writing, Political Science, and Broadcast Journalism
University of Miami 2009 — 2011
Broadcast Journalism, Creative Writing, and Political Science
Central Bucks High School South 2006 — 2009
Honors Diploma
Get Air - Tucson August 2013 - Present
Niblick Lounge at Rolling Hills Golf Course April 2012 - June 2012
APAC Customer Services August 2011 - December 2011
Philadelphia Sports Club August 2008 - July 2011
University of Miami August 2010 - May 2011
JDRF August 1999 - November 2010
UMTV Today January 2010 - May 2010
The Rathskeller August 2009 - May 2010
Scholastic Play-by-Play 2005 - 2009
Blue Chip Recruiting January 2008 - January 2008
Skills
Sports, Storytelling, Facebook, Blogging, Social Media, Social Networking, Press Releases, Event Planning, Editing, Public Speaking, Creative Writing, Video Editing, Public Relations, iMovie, Spanish
Education
Howard University 2012 — 2013
English Language and Literature, General
Pima Community College 2011 — 2012
Creative Writing, Political Science, and Broadcast Journalism
University of Miami 2009 — 2011
Broadcast Journalism, Creative Writing, and Political Science
Central Bucks High School South 2006 — 2009
Honors Diploma
Brett Trainor's APAC Customer Services Experience 1998 - 2001
Job Demand Generation and Sales Effectiveness
Industry Management Consulting
Experience
G/O Digital January 2013 - Present
TCH Global Partners, INC November 2009 - December 2012
Experian Marketing Services February 2008 - October 2009
Zebra Technologies January 2005 - February 2008
Quantia Communications March 2004 - December 2004
Standard Register 2002 - 2004
PUBLISHERS CIRCULATION FULFILLMENT 2002 - 2002
Divine Incorporated 2001 - 2002
APAC Customer Services 1998 - 2001
Cafe Systems, Inc 1996 - 1998
Skills
Analytics, Sales Effectiveness, Lead Generation, Digital Strategy, Demand Generation, Sales, Strategy, Sales Operations, Sales Management, Sales Enablement, Management, Leadership, Sales Process, Call Center Development, Management Consulting, Entrepreneurship, Customer Acquisition, B2B, Inside Sales, Business Analysis, Change Management, Cross-functional Team..., Strategic Partnerships, Strategic Planning, Customer Analysis, Program Management, Marketing, small business, Organizational..., Project Execution, sales model optimization, Customer Analytics, Data Analysis, small business marketing, ROMI, Business Development, CRM, Marketing Strategy, Salesforce.com, Digital Marketing, Competitive Analysis, Process Optimization, Dashboards, Private Equity, Business Intelligence, Segmentation, Start-ups
Education
The University of Chicago - Booth School of Business 1994 — 1996
MBA, Marketing and Organizational Development
Iowa State University 1985 — 1990
BS, Economics
G/O Digital January 2013 - Present
TCH Global Partners, INC November 2009 - December 2012
Experian Marketing Services February 2008 - October 2009
Zebra Technologies January 2005 - February 2008
Quantia Communications March 2004 - December 2004
Standard Register 2002 - 2004
PUBLISHERS CIRCULATION FULFILLMENT 2002 - 2002
Divine Incorporated 2001 - 2002
APAC Customer Services 1998 - 2001
Cafe Systems, Inc 1996 - 1998
Skills
Analytics, Sales Effectiveness, Lead Generation, Digital Strategy, Demand Generation, Sales, Strategy, Sales Operations, Sales Management, Sales Enablement, Management, Leadership, Sales Process, Call Center Development, Management Consulting, Entrepreneurship, Customer Acquisition, B2B, Inside Sales, Business Analysis, Change Management, Cross-functional Team..., Strategic Partnerships, Strategic Planning, Customer Analysis, Program Management, Marketing, small business, Organizational..., Project Execution, sales model optimization, Customer Analytics, Data Analysis, small business marketing, ROMI, Business Development, CRM, Marketing Strategy, Salesforce.com, Digital Marketing, Competitive Analysis, Process Optimization, Dashboards, Private Equity, Business Intelligence, Segmentation, Start-ups
Education
The University of Chicago - Booth School of Business 1994 — 1996
MBA, Marketing and Organizational Development
Iowa State University 1985 — 1990
BS, Economics
Anthony Norem Anthony Norem's APAC Customer Services Experience July 2007 - July 2008
Job Software Engineer at MacAulayBrown
Industry Computer Software
Experience
MacAulay-Brown August 2011 - Present
consilium1 May 2010 - August 2011
Genova Technologies November 2008 - April 2009
APAC Customer Services July 2007 - July 2008
University of Iowa Hospitals and Clinics October 2006 - March 2007
Pearson Educational Measurement May 2006 - October 2006
Tyson Foods February 2002 - May 2006
US Army January 1983 - June 2005
Tyson Foods December 1996 - January 2002
Gateway August 1995 - December 1996
Skills
.NET, Java, ABAP, SQL, XML, COBOL, Database Design, Java Enterprise Edition, Web Development, JSP, Requirements Analysis, SDLC, Unix, VB.NET, C#, Software Project..., Web Services, Software Development, Microsoft SQL Server, Business Analysis
Education
Buena Vista College (University) 1990 — 1992
B.A, Management Information Systems
Iowa State University
Industrial Engineering and International Economics; Pre-Engineering and Electronics Technology
MacAulay-Brown August 2011 - Present
consilium1 May 2010 - August 2011
Genova Technologies November 2008 - April 2009
APAC Customer Services July 2007 - July 2008
University of Iowa Hospitals and Clinics October 2006 - March 2007
Pearson Educational Measurement May 2006 - October 2006
Tyson Foods February 2002 - May 2006
US Army January 1983 - June 2005
Tyson Foods December 1996 - January 2002
Gateway August 1995 - December 1996
Skills
.NET, Java, ABAP, SQL, XML, COBOL, Database Design, Java Enterprise Edition, Web Development, JSP, Requirements Analysis, SDLC, Unix, VB.NET, C#, Software Project..., Web Services, Software Development, Microsoft SQL Server, Business Analysis
Education
Buena Vista College (University) 1990 — 1992
B.A, Management Information Systems
Iowa State University
Industrial Engineering and International Economics; Pre-Engineering and Electronics Technology
John W. Jones John W. Jones's APAC Customer Services Experience July 2012 - December 2014
Job Vice President of Customer Service at LTCG
Industry Hospital & Health Care
Experience
LTCG December 2014 - Present
APAC Customer Services July 2012 - December 2014
T-Mobile July 2009 - June 2012
ANX/Positive Networks December 2007 - November 2008
Sprint March 1989 - March 2007
Skills
Leadership, Vendor Management, Telecommunications, Operations Management, Strategy, Coaching, Process Improvement, Management, Call Center, Customer Retention, Strategic Planning, Call Centers, Enterprise Software, Customer Satisfaction, Sales Management, Contract Negotiation, Leadership Development, Sales, Sales Operations, Cross-functional Team..., New Business Development, Budgets, P&L Management, Customer Service, Analytics, Business Process, Customer Experience, CRM, Team Leadership, Outsourcing, Performance Management, Talent Management, Workforce Management
Education
University of Missouri-Kansas City 1987 — 1989
BBA, Computer Based Information Systems
Johnson County Community College 1983 — 1987
AA, Computer Science
Olathe High School
LTCG December 2014 - Present
APAC Customer Services July 2012 - December 2014
T-Mobile July 2009 - June 2012
ANX/Positive Networks December 2007 - November 2008
Sprint March 1989 - March 2007
Skills
Leadership, Vendor Management, Telecommunications, Operations Management, Strategy, Coaching, Process Improvement, Management, Call Center, Customer Retention, Strategic Planning, Call Centers, Enterprise Software, Customer Satisfaction, Sales Management, Contract Negotiation, Leadership Development, Sales, Sales Operations, Cross-functional Team..., New Business Development, Budgets, P&L Management, Customer Service, Analytics, Business Process, Customer Experience, CRM, Team Leadership, Outsourcing, Performance Management, Talent Management, Workforce Management
Education
University of Missouri-Kansas City 1987 — 1989
BBA, Computer Based Information Systems
Johnson County Community College 1983 — 1987
AA, Computer Science
Olathe High School
Angel Jenkins Angel Jenkins's APAC Customer Services Experience October 2007 - February 2008
Job Student at Western Governors University
Industry Computer & Network Security
Experience
Independant Contractor November 2014 - Present
Alta Resources September 2009 - October 2009
US Census Bureau February 2009 - June 2009
APAC Customer Services October 2007 - February 2008
Humana September 2006 - July 2007
Skills
IBM AS/400, Windows Server, Linux, Perl Script, Access, Computer Repair, JavaScript, Operating Systems, XP, HIPAA, Computer Security, Windows 7, Computer Hardware, Networking, Customer Service, Technical Support, Leadership, Troubleshooting, PowerPoint, Microsoft Excel, Microsoft Word, Training, Windows XP, Microsoft Office, Time Management, Data Entry, Outlook
Education
Western Governors University 2014 — 2016
Bachelor's Degree, Information Technology
Fox Valley Technical College 2011 — 2013
Associate of Arts and Sciences (A.A.S.), Information Technology-Networking Administration/Computer Support
Joliet Junior College 2004 — 2004
Certificate, Pharmacy Technician/Assistant
Atterbury Job Corp 2003 — 2003
Certificate, Microsoft Office User Specialist
Bloom Trail High School 1994 — 1998
High School Diploma
Independant Contractor November 2014 - Present
Alta Resources September 2009 - October 2009
US Census Bureau February 2009 - June 2009
APAC Customer Services October 2007 - February 2008
Humana September 2006 - July 2007
Skills
IBM AS/400, Windows Server, Linux, Perl Script, Access, Computer Repair, JavaScript, Operating Systems, XP, HIPAA, Computer Security, Windows 7, Computer Hardware, Networking, Customer Service, Technical Support, Leadership, Troubleshooting, PowerPoint, Microsoft Excel, Microsoft Word, Training, Windows XP, Microsoft Office, Time Management, Data Entry, Outlook
Education
Western Governors University 2014 — 2016
Bachelor's Degree, Information Technology
Fox Valley Technical College 2011 — 2013
Associate of Arts and Sciences (A.A.S.), Information Technology-Networking Administration/Computer Support
Joliet Junior College 2004 — 2004
Certificate, Pharmacy Technician/Assistant
Atterbury Job Corp 2003 — 2003
Certificate, Microsoft Office User Specialist
Bloom Trail High School 1994 — 1998
High School Diploma
Stephen P. Hughes Jr. Stephen P. Hughes Jr.'s APAC Customer Services Experience September 2005 - January 2006
Job Systems Engineer at Associa
Industry Information Technology and Services
Experience
Associa July 2008 - May 2013
Cadbury Schweppes November 2007 - April 2008
Dr Pepper Snapple Group November 2007 - April 2008
State of California Department of Health Services January 2007 - April 2007
Self Employed Independent IT Consultant June 2002 - November 2006
Ionatron March 2006 - September 2006
APAC Customer Services September 2005 - January 2006
Weyerhaeuser September 2000 - April 2002
Innovative Solutions August 1999 - April 2000
Weyerhaeuser October 1992 - August 1999
Skills
Microsoft Exchange, Active Directory, Microsoft SQL Server, System Administration, SharePoint, Software Documentation, SCCM, Windows Server, Network Administration, Facilities Management, SOA, Project Management, WDS, MCSE, Networking, DNS, DHCP, Windows 7, VPN, Windows XP Pro, Blackberry Enterprise..., Print Management, Training, Team Leadership, Disaster Recovery, Citrix, Sophos, Enterprise Architecture, Novell Netware, Network Design, Citrix Metaframe, Data Center, Database Administration, WINS, MVS, Learning Management..., E-Learning, Infantry Tactics, MOOTW, MOUT, First Aid, First Responder
Education
Highline Community College 1997 — 1997
Computer Science
Highline Community College 1993 — 1993
Business Administration
Associa July 2008 - May 2013
Cadbury Schweppes November 2007 - April 2008
Dr Pepper Snapple Group November 2007 - April 2008
State of California Department of Health Services January 2007 - April 2007
Self Employed Independent IT Consultant June 2002 - November 2006
Ionatron March 2006 - September 2006
APAC Customer Services September 2005 - January 2006
Weyerhaeuser September 2000 - April 2002
Innovative Solutions August 1999 - April 2000
Weyerhaeuser October 1992 - August 1999
Skills
Microsoft Exchange, Active Directory, Microsoft SQL Server, System Administration, SharePoint, Software Documentation, SCCM, Windows Server, Network Administration, Facilities Management, SOA, Project Management, WDS, MCSE, Networking, DNS, DHCP, Windows 7, VPN, Windows XP Pro, Blackberry Enterprise..., Print Management, Training, Team Leadership, Disaster Recovery, Citrix, Sophos, Enterprise Architecture, Novell Netware, Network Design, Citrix Metaframe, Data Center, Database Administration, WINS, MVS, Learning Management..., E-Learning, Infantry Tactics, MOOTW, MOUT, First Aid, First Responder
Education
Highline Community College 1997 — 1997
Computer Science
Highline Community College 1993 — 1993
Business Administration
Stephanie Neely Stephanie Neely's APAC Customer Services Experience 2014 - February 2015
Job Nonprofit and Insurance
Industry Fund-Raising
Experience
APAC Customer Services 2014 - February 2015
Girl Scouts of the USA January 2013 - May 2013
Indaco Risk Advisors March 2012 - November 2012
Bankers Insurance, LLC 2007 - January 2012
Virginia Farm Bureau January 2006 - July 2007
Paragon Business Services June 2002 - January 2006
State Farm Insurance May 2001 - October 2002
Skills
Insurance, General Insurance, Property & Casualty..., Underwriting, Risk Management, Life Insurance, Term Life Insurance, Umbrella Insurance
Education
J. Sargeant Reynolds Community College 2011 — 2013
Psychology
Johnson County Community College 1999 — 2001
Forensic Psychology
APAC Customer Services 2014 - February 2015
Girl Scouts of the USA January 2013 - May 2013
Indaco Risk Advisors March 2012 - November 2012
Bankers Insurance, LLC 2007 - January 2012
Virginia Farm Bureau January 2006 - July 2007
Paragon Business Services June 2002 - January 2006
State Farm Insurance May 2001 - October 2002
Skills
Insurance, General Insurance, Property & Casualty..., Underwriting, Risk Management, Life Insurance, Term Life Insurance, Umbrella Insurance
Education
J. Sargeant Reynolds Community College 2011 — 2013
Psychology
Johnson County Community College 1999 — 2001
Forensic Psychology
Jennifer Elian Jennifer Elian's APAC Customer Services Experience June 1999 - October 2002
Job Regional Account Manager at AIM Healthcare Services
Industry Insurance
Experience
OptumInsight April 2011 - Present
UnitedHealthcare May 2008 - April 2011
Finlay Fine Jewelry August 2007 - April 2008
The CBE Group, Inc. August 2005 - August 2007
Lee Enterprises July 2004 - August 2005
Dillards September 2003 - July 2004
APAC Customer Services June 1999 - October 2002
Skills
Phone Skills, Microsoft Office, Account Management
Education
Hawkeye Community College 1999 — 2002
OptumInsight April 2011 - Present
UnitedHealthcare May 2008 - April 2011
Finlay Fine Jewelry August 2007 - April 2008
The CBE Group, Inc. August 2005 - August 2007
Lee Enterprises July 2004 - August 2005
Dillards September 2003 - July 2004
APAC Customer Services June 1999 - October 2002
Skills
Phone Skills, Microsoft Office, Account Management
Education
Hawkeye Community College 1999 — 2002
Jon Alicea Jon Alicea's APAC Customer Services Experience September 2012 - April 2014
Job Service Center Agent at Inver Grove Honda
Industry Consumer Services
Experience
Inver Grove Honda April 2015 - September 2015
Apple April 2014 - November 2014
APAC Customer Services September 2012 - April 2014
Skills
Microsoft Office, Customer Service, Multi-line Phone, Soft Skills, Spanish, Filing, Cashiering, Phone Etiquette, Call Centers, Technical Support, Troubleshooting, Office Administration
Education
Hawaii Pacific University 2006 — 2012
Associate’s Degree, Business, 3.0
Inver Grove Honda April 2015 - September 2015
Apple April 2014 - November 2014
APAC Customer Services September 2012 - April 2014
Skills
Microsoft Office, Customer Service, Multi-line Phone, Soft Skills, Spanish, Filing, Cashiering, Phone Etiquette, Call Centers, Technical Support, Troubleshooting, Office Administration
Education
Hawaii Pacific University 2006 — 2012
Associate’s Degree, Business, 3.0
Craig Silver Craig Silver's APAC Customer Services Experience September 2000 - May 2001
Job Operations Manager at C.H. Robinson
Industry Logistics and Supply Chain
Experience
C.H. Robinson April 2014 - Present
QBE FIRST July 2011 - March 2013
American Express January 2006 - May 2011
The Fresh Market November 2004 - January 2006
Chick-fil-A April 2003 - December 2004
Homeplace Mortgage October 2002 - April 2003
The Juice Shop June 2001 - September 2002
APAC Customer Services September 2000 - May 2001
Skills
Outlook, CRM, Leadership, Customer Service, Sales
Education
Guilford Technical Community College 2005 — 2006
General Studies
Guilford Technical Community College 1998 — 1999
GED
C.H. Robinson April 2014 - Present
QBE FIRST July 2011 - March 2013
American Express January 2006 - May 2011
The Fresh Market November 2004 - January 2006
Chick-fil-A April 2003 - December 2004
Homeplace Mortgage October 2002 - April 2003
The Juice Shop June 2001 - September 2002
APAC Customer Services September 2000 - May 2001
Skills
Outlook, CRM, Leadership, Customer Service, Sales
Education
Guilford Technical Community College 2005 — 2006
General Studies
Guilford Technical Community College 1998 — 1999
GED
Desiree Mason Desiree Mason's APAC Customer Services Experience June 2012 - December 2012
Job Student at ITT Technical InstituteLas Vegas
Industry
Experience
All Taxi Dispatch April 2015 - Present
Sitel February 2015 - April 2015
C3/CustomerContactChannels, Inc. October 2014 - January 2015
Stripes Convenience Stores January 2014 - August 2014
McDonald's Corporation June 2013 - December 2013
APAC Customer Services June 2012 - December 2012
Teleperformance March 2011 - June 2012
Popeyes Louisiana Kitchen, Inc. January 2011 - April 2011
Party City August 2008 - December 2008
Education
ITT Technical Institute-Las Vegas 2015 — 2016
Associate of Science (A.S.), Network and System Administration/Administrator, 3.9
All Taxi Dispatch April 2015 - Present
Sitel February 2015 - April 2015
C3/CustomerContactChannels, Inc. October 2014 - January 2015
Stripes Convenience Stores January 2014 - August 2014
McDonald's Corporation June 2013 - December 2013
APAC Customer Services June 2012 - December 2012
Teleperformance March 2011 - June 2012
Popeyes Louisiana Kitchen, Inc. January 2011 - April 2011
Party City August 2008 - December 2008
Education
ITT Technical Institute-Las Vegas 2015 — 2016
Associate of Science (A.S.), Network and System Administration/Administrator, 3.9
Shyatesa Rupert's APAC Customer Services Experience August 2012 - August 2014
Job Inside Sales Rep @ CBD
Industry Retail
Experience
Creative Banner Displays September 2015 - Present
Creative Banner Displays August 2014 - September 2015
APAC Customer Services August 2012 - August 2014
NCO Group August 2012 - October 2013
Mikara Corp 2006 - 2011
Cub Foods September 2005 - May 2006
Skills
Outstanding Customer..., Prompt, Fast Learner, Caring, Timely, Organizational..., Apple Certified, Customer Service, Accountability, Call Centers, Customer Experience, Customer Satisfaction, Data Entry, Patience, Phone Etiquette, Technical Support, Telephone Skills, Time Management, Workforce Management, Customer Support, Avaya, Management, Customer Retention, Performance Management, Training, Troubleshooting
Education
Anoka Ramsey Community College 2011 — 2014
Associate's degree, General Studies
Hennepin Technical College
Accounting
Creative Banner Displays September 2015 - Present
Creative Banner Displays August 2014 - September 2015
APAC Customer Services August 2012 - August 2014
NCO Group August 2012 - October 2013
Mikara Corp 2006 - 2011
Cub Foods September 2005 - May 2006
Skills
Outstanding Customer..., Prompt, Fast Learner, Caring, Timely, Organizational..., Apple Certified, Customer Service, Accountability, Call Centers, Customer Experience, Customer Satisfaction, Data Entry, Patience, Phone Etiquette, Technical Support, Telephone Skills, Time Management, Workforce Management, Customer Support, Avaya, Management, Customer Retention, Performance Management, Training, Troubleshooting
Education
Anoka Ramsey Community College 2011 — 2014
Associate's degree, General Studies
Hennepin Technical College
Accounting
Tiffany Ghrist Tiffany Ghrist's APAC Customer Services Experience July 2013 - March 2014
Job Director of Sales Support
Industry Executive Office
Experience
The Go Solution March 2014 - Present
APAC Customer Services July 2013 - March 2014
US Health Advisors March 2013 - July 2013
Richard, Wayne and Roberts September 2012 - February 2013
AON Hewitt March 2012 - September 2012
Aon Hewitt June 2011 - March 2012
Aon Hewitt August 2010 - August 2011
Hewitt Associates August 2007 - August 2010
Old Navy April 2005 - August 2007
Gap Inc./Old Navy March 2004 - April 2005
Skills
Talent Management, Recruiting, Manage client..., Sales Management, Inside Sales, Human Resources, Call Center, Training Delivery, Full-life Cycle..., Executive Staffing, Compensations, Interview Preparation, Business Networking, Project Management, Training, Sales, Leadership, Management, Process Improvement, Applicant Tracking..., Customer Service, Team Leadership, CRM, Customer Satisfaction, Call Centers, Learning Management, Written Communication, Implementation Planning, Business Development, Benefits Management, Consulation, SOP development, Organizational Vision, Employee Learning &..., Training Programs, Business Relationship..., Coaching Staff, Performance Management, Client Delivery, Client Representation, Client-focused, Strategic Communications, Insurance Training, COBRA, Benefit Plan..., Insurance plan..., Employee Relations, KPI Reports, Policy Generation, Team Management
Education
Harper College 2008 — 2009
Associates in Applied Science, Marketing
The Go Solution March 2014 - Present
APAC Customer Services July 2013 - March 2014
US Health Advisors March 2013 - July 2013
Richard, Wayne and Roberts September 2012 - February 2013
AON Hewitt March 2012 - September 2012
Aon Hewitt June 2011 - March 2012
Aon Hewitt August 2010 - August 2011
Hewitt Associates August 2007 - August 2010
Old Navy April 2005 - August 2007
Gap Inc./Old Navy March 2004 - April 2005
Skills
Talent Management, Recruiting, Manage client..., Sales Management, Inside Sales, Human Resources, Call Center, Training Delivery, Full-life Cycle..., Executive Staffing, Compensations, Interview Preparation, Business Networking, Project Management, Training, Sales, Leadership, Management, Process Improvement, Applicant Tracking..., Customer Service, Team Leadership, CRM, Customer Satisfaction, Call Centers, Learning Management, Written Communication, Implementation Planning, Business Development, Benefits Management, Consulation, SOP development, Organizational Vision, Employee Learning &..., Training Programs, Business Relationship..., Coaching Staff, Performance Management, Client Delivery, Client Representation, Client-focused, Strategic Communications, Insurance Training, COBRA, Benefit Plan..., Insurance plan..., Employee Relations, KPI Reports, Policy Generation, Team Management
Education
Harper College 2008 — 2009
Associates in Applied Science, Marketing
CaLecia Fleming's APAC Customer Services Experience August 2013 - March 2015
Job On the start of a beautiful career combining psychology and the medical field. Hoping to impact millions of lives.
Industry Research
Experience
Atlanta Center for Medical Research April 2015 - Present
Children's Healthcare of Atlanta October 2014 - Present
APAC Customer Services August 2013 - March 2015
Court Appointed Special Advocates for Children May 2013 - April 2014
Longhorn Steakhouse April 2013 - August 2013
Keagan's Irish Pub October 2012 - August 2013
Skills
Medical Terminology, Applied Mathematics, Community Outreach, Communication Skills, Public Speaking, Volunteering, Customer Service, Data Analysis, Microsoft Excel, Microsoft Office, Microsoft Word, Time Management, PowerPoint, Social Networking, Research, Social Media, Teamwork, Facebook, Editing, Leadership
Education
Hampton University 2010 — 2014
Bachelor of Arts (BA), Psychology
A. R. Johnson Magnet School 2006 — 2010
High School Diploma, Health Science
Atlanta Center for Medical Research April 2015 - Present
Children's Healthcare of Atlanta October 2014 - Present
APAC Customer Services August 2013 - March 2015
Court Appointed Special Advocates for Children May 2013 - April 2014
Longhorn Steakhouse April 2013 - August 2013
Keagan's Irish Pub October 2012 - August 2013
Skills
Medical Terminology, Applied Mathematics, Community Outreach, Communication Skills, Public Speaking, Volunteering, Customer Service, Data Analysis, Microsoft Excel, Microsoft Office, Microsoft Word, Time Management, PowerPoint, Social Networking, Research, Social Media, Teamwork, Facebook, Editing, Leadership
Education
Hampton University 2010 — 2014
Bachelor of Arts (BA), Psychology
A. R. Johnson Magnet School 2006 — 2010
High School Diploma, Health Science
David Carbon's APAC Customer Services Experience May 2009 - September 2010
Job Director, R&D Finance at Astellas Pharma
Industry Pharmaceuticals
Experience
Astellas Pharma January 2012 - Present
HandsOn Suburban Chicago July 2008 - March 2012
APAC Customer Services May 2009 - September 2010
Jefferson Wells (Experis) July 2004 - May 2009
VIP Tour Company (TicketsNow.com) December 2003 - July 2004
Household International (HSBC) March 2002 - January 2003
Motorola August 1999 - October 2001
Motorola September 1997 - July 1999
Motorola July 1994 - August 1997
Motorola January 1992 - June 1994
Skills
Strategy, Management, Process Improvement, Budgets, Financial Analysis, Leadership, Sarbanes-Oxley Act, Analysis, Financial Modeling, Accounting
Education
Northern Illinois University 1989 — 1992
MBA, Business Administration
Indiana University - Kelley School of Business 1981 — 1985
BS, Finance
Astellas Pharma January 2012 - Present
HandsOn Suburban Chicago July 2008 - March 2012
APAC Customer Services May 2009 - September 2010
Jefferson Wells (Experis) July 2004 - May 2009
VIP Tour Company (TicketsNow.com) December 2003 - July 2004
Household International (HSBC) March 2002 - January 2003
Motorola August 1999 - October 2001
Motorola September 1997 - July 1999
Motorola July 1994 - August 1997
Motorola January 1992 - June 1994
Skills
Strategy, Management, Process Improvement, Budgets, Financial Analysis, Leadership, Sarbanes-Oxley Act, Analysis, Financial Modeling, Accounting
Education
Northern Illinois University 1989 — 1992
MBA, Business Administration
Indiana University - Kelley School of Business 1981 — 1985
BS, Finance
Karem Flores Karem Flores's APAC Customer Services Experience November 2010 - September 2011
Job Technical Support Analyst at TriWest Healthcare Alliance
Industry Information Technology and Services
Experience
TriWest Healthcare Alliance "Whatever It Takes" June 2015 - Present
AppleOne Employment Services October 2014 - June 2015
RevSolve, Inc. March 2013 - October 2014
Stream Global Services October 2011 - February 2013
APAC Customer Services November 2010 - September 2011
Skills
Active Directory, Call Centers, Computer Hardware, Leadership, Management, Microsoft Office, Network Security, Networking, Operating Systems, Program Management, Security, Servers, System Administration, VMware, VPN, Windows, Windows 7, Windows Server, Software Installation, Windows XP, Technical Support, Troubleshooting, Help Desk Support
Education
ITT Technical Institute-Phoenix 2011 — 2014
Bachelor's Degree, Information Systems and Cybersecurity
ITT Technical Institute-Tucson 2009 — 2011
Associate of Science (A.S.), Network and System Administration/Administrator
Nogales High School 2005 — 2009
Diploma, General Studies
TriWest Healthcare Alliance "Whatever It Takes" June 2015 - Present
AppleOne Employment Services October 2014 - June 2015
RevSolve, Inc. March 2013 - October 2014
Stream Global Services October 2011 - February 2013
APAC Customer Services November 2010 - September 2011
Skills
Active Directory, Call Centers, Computer Hardware, Leadership, Management, Microsoft Office, Network Security, Networking, Operating Systems, Program Management, Security, Servers, System Administration, VMware, VPN, Windows, Windows 7, Windows Server, Software Installation, Windows XP, Technical Support, Troubleshooting, Help Desk Support
Education
ITT Technical Institute-Phoenix 2011 — 2014
Bachelor's Degree, Information Systems and Cybersecurity
ITT Technical Institute-Tucson 2009 — 2011
Associate of Science (A.S.), Network and System Administration/Administrator
Nogales High School 2005 — 2009
Diploma, General Studies
Charles Redmond Jr Charles Redmond Jr's APAC Customer Services Experience 2012 - Present
Job Masters of Architecture student at Hampton University
Industry Architecture & Planning
Experience
APAC Customer Services 2012 - Present
Lockheed Martin December 2010 - September 2011
Bank of America August 2008 - March 2009
Skills
CAD, Architecture, Architectural Design, Revit, AutoCAD, AutoCAD Architecture, SketchUp, Logistics, Project Coordination, Modeling, Customer Service, Architectural Drawings, Adobe Creative Suite, Construction Drawings, Microsoft Office, 3D Studio Max, Microsoft Word, PowerPoint, Rendering, Space planning, Microsoft Excel, Sketching, Microsoft Office 2007, Management, Photoshop, Public Speaking, Training, Leadership
Education
Hampton University 2012 — 2016
Master of Architecture (MArch), Architecture
Tidewater Community College 2009 — 2012
Associate of Science (AS), Architectural Drafting and Architectural CAD/CADD
APAC Customer Services 2012 - Present
Lockheed Martin December 2010 - September 2011
Bank of America August 2008 - March 2009
Skills
CAD, Architecture, Architectural Design, Revit, AutoCAD, AutoCAD Architecture, SketchUp, Logistics, Project Coordination, Modeling, Customer Service, Architectural Drawings, Adobe Creative Suite, Construction Drawings, Microsoft Office, 3D Studio Max, Microsoft Word, PowerPoint, Rendering, Space planning, Microsoft Excel, Sketching, Microsoft Office 2007, Management, Photoshop, Public Speaking, Training, Leadership
Education
Hampton University 2012 — 2016
Master of Architecture (MArch), Architecture
Tidewater Community College 2009 — 2012
Associate of Science (AS), Architectural Drafting and Architectural CAD/CADD
Will Macklin's APAC Customer Services Experience June 2003 - November 2005
Job Sales Manager & Research Consultant
Industry Research
Experience
Guidepoint Marketing Research February 2015 - Present
McCargar Services, LLC May 2015 - August 2015
Wireless Exchange March 2015 - August 2015
McDonald's Corporation February 2009 - April 2015
Hardees Restaurants March 2007 - September 2007
IBP INC October 2006 - March 2007
Ron Weber and Associates Inc February 2006 - October 2006
TriMark December 2005 - February 2006
APAC Customer Services June 2003 - November 2005
Waterfalls Car Wash April 2003 - June 2003
Skills
Restaurants, Catering, Menu Development, Management, Cellular Repairs, Telecommunications, Telemarketing, Customer Service, Hiring, Hiring Practices, Payroll, Scheduling, Labor Management, Labor Control, Food Cost Management, Food Cost Analysis, Windows 7, Windows 8, Microsoft Office, Customer Relations
Education
Proctor R. Hug High School 1996 — 2000
High School Diploma, General Education
Hawkeye Community College
Guidepoint Marketing Research February 2015 - Present
McCargar Services, LLC May 2015 - August 2015
Wireless Exchange March 2015 - August 2015
McDonald's Corporation February 2009 - April 2015
Hardees Restaurants March 2007 - September 2007
IBP INC October 2006 - March 2007
Ron Weber and Associates Inc February 2006 - October 2006
TriMark December 2005 - February 2006
APAC Customer Services June 2003 - November 2005
Waterfalls Car Wash April 2003 - June 2003
Skills
Restaurants, Catering, Menu Development, Management, Cellular Repairs, Telecommunications, Telemarketing, Customer Service, Hiring, Hiring Practices, Payroll, Scheduling, Labor Management, Labor Control, Food Cost Management, Food Cost Analysis, Windows 7, Windows 8, Microsoft Office, Customer Relations
Education
Proctor R. Hug High School 1996 — 2000
High School Diploma, General Education
Hawkeye Community College
Annmarie Sevenstar Annmarie Sevenstar's APAC Customer Services Experience April 2000 - April 2006
Job Scheduler / Front Desk at Cardiology Associates of CC
Industry Consumer Services
Experience
Cardiology Associates of CC August 2012 - Present
South Tx Pulmonary and Critical Care April 2006 - February 2011
APAC Customer Services April 2000 - April 2006
Skills
Customer Service, Microsoft Word, Outlook, Microsoft Office, Microsoft Excel, PowerPoint, Windows, English, Strategic Planning, Research, Teaching, HTML, Team Building, Data Entry
Education
Kaplan College-Dallas 2005 — 2006
CMA /Nursing /Phelophlebotomy certification
West Oso High 1994 — 1998
High School Diploma
Cardiology Associates of CC August 2012 - Present
South Tx Pulmonary and Critical Care April 2006 - February 2011
APAC Customer Services April 2000 - April 2006
Skills
Customer Service, Microsoft Word, Outlook, Microsoft Office, Microsoft Excel, PowerPoint, Windows, English, Strategic Planning, Research, Teaching, HTML, Team Building, Data Entry
Education
Kaplan College-Dallas 2005 — 2006
CMA /Nursing /Phelophlebotomy certification
West Oso High 1994 — 1998
High School Diploma
Tierra Tako's APAC Customer Services Experience July 2013 - November 2013
Job Operations Representative at C.H. Robinson
Industry Transportation/Trucking/Railroad
Experience
C.H. Robinson July 2014 - Present
APAC Customer Services July 2013 - November 2013
Health Net July 2013 - November 2013
Arthur Shuster Inc June 2012 - September 2012
Skills
Customer Service, Data Entry, Data Analysis, Microsoft Word, PowerPoint, Life & Health Insurance..., Microsoft Excel, Outlook, Health Insurance, Access, Affordable Care Act, English, LTL, Logistics, 3PL, Leadership, Transportation
Education
Hamline University 2012 — 2016
Bachelor's degree, Public Health
Henry Sibley High School 2008 — 2012
C.H. Robinson July 2014 - Present
APAC Customer Services July 2013 - November 2013
Health Net July 2013 - November 2013
Arthur Shuster Inc June 2012 - September 2012
Skills
Customer Service, Data Entry, Data Analysis, Microsoft Word, PowerPoint, Life & Health Insurance..., Microsoft Excel, Outlook, Health Insurance, Access, Affordable Care Act, English, LTL, Logistics, 3PL, Leadership, Transportation
Education
Hamline University 2012 — 2016
Bachelor's degree, Public Health
Henry Sibley High School 2008 — 2012
Kenneth Longdon's APAC Customer Services Experience December 2003 - August 2004
Job Publisher
Industry Publishing
Experience
Waeusi Publishing Company dba MaGaZiNe yEtU April 2011 - July 2013
Remedy Intelligent Staffing January 2010 - February 2010
National Lawyers Guild February 2007 - January 2010
APAC Customer Services December 2003 - August 2004
Greyhound Lines, Inc. July 1998 - August 2001
Marriott International March 1999 - July 1999
MCI Corporation February 1997 - August 1997
Skills
Social Media, Editing, Publishing, Copy Editing, Magazines, Advertising, Public Relations, Public Speaking, Microsoft Office, Photoshop, Editorial, Marketing Communications, Copywriting, Marketing Strategy, Swahili, Drafting Proposals, Drafting Correspondence, Simple Drafting (Blue..., Graphic Design, Political Campaigns, Social Media Marketing, Civil Litigation, Management, Government Contracting, Newsletters, Social Networking
Education
Iowa Western Community College 2010 — 2010
Diploma Certificate, Microsoft Word 1
High School 1989 — 1993
High School Diploma
Iowa Western Community College
Diploma Certificate, Computer Literacy
Waeusi Publishing Company dba MaGaZiNe yEtU April 2011 - July 2013
Remedy Intelligent Staffing January 2010 - February 2010
National Lawyers Guild February 2007 - January 2010
APAC Customer Services December 2003 - August 2004
Greyhound Lines, Inc. July 1998 - August 2001
Marriott International March 1999 - July 1999
MCI Corporation February 1997 - August 1997
Skills
Social Media, Editing, Publishing, Copy Editing, Magazines, Advertising, Public Relations, Public Speaking, Microsoft Office, Photoshop, Editorial, Marketing Communications, Copywriting, Marketing Strategy, Swahili, Drafting Proposals, Drafting Correspondence, Simple Drafting (Blue..., Graphic Design, Political Campaigns, Social Media Marketing, Civil Litigation, Management, Government Contracting, Newsletters, Social Networking
Education
Iowa Western Community College 2010 — 2010
Diploma Certificate, Microsoft Word 1
High School 1989 — 1993
High School Diploma
Iowa Western Community College
Diploma Certificate, Computer Literacy
Nick Patten's APAC Customer Services Experience September 2011 - February 2012
Job Tutor
Industry Individual & Family Services
Experience
Durham Literacy Center August 2015 - Present
Eduss Broadcast & Media Inc December 2013 - July 2014
AmeriCorps December 2012 - December 2013
WiderNet Project February 2012 - November 2012
APAC Customer Services September 2011 - February 2012
Iowa State Daily September 2009 - May 2011
Midwest Publishing & Marketing September 2007 - August 2009
Skills
InDesign, Microsoft Office, InCopy, Editing, Online Research, French, Photoshop, Illustrator, Adobe Creative Suite, Graphic Design, Word, Adobe Acrobat, AP Style, Social Media, Basic French, Website Management, Team Management, Proofreading, Webmaster Services, Microsoft Word, Feature Articles, Editorial, Publications, Public Relations, Copy Editing, Blogging, Press Releases, Facebook, Magazines, Social Networking, Journalism, Time Management, Social Media Marketing, Mac
Education
Iowa State University 2008 — 2011
BS, Sociology and International Studies
Louisiana State University 2007 — 2008
International Studies, International Studies
Durham Literacy Center August 2015 - Present
Eduss Broadcast & Media Inc December 2013 - July 2014
AmeriCorps December 2012 - December 2013
WiderNet Project February 2012 - November 2012
APAC Customer Services September 2011 - February 2012
Iowa State Daily September 2009 - May 2011
Midwest Publishing & Marketing September 2007 - August 2009
Skills
InDesign, Microsoft Office, InCopy, Editing, Online Research, French, Photoshop, Illustrator, Adobe Creative Suite, Graphic Design, Word, Adobe Acrobat, AP Style, Social Media, Basic French, Website Management, Team Management, Proofreading, Webmaster Services, Microsoft Word, Feature Articles, Editorial, Publications, Public Relations, Copy Editing, Blogging, Press Releases, Facebook, Magazines, Social Networking, Journalism, Time Management, Social Media Marketing, Mac
Education
Iowa State University 2008 — 2011
BS, Sociology and International Studies
Louisiana State University 2007 — 2008
International Studies, International Studies
Arlin Ohmes's APAC Customer Services Experience 1999 - 2005
Job Director of Implementation at Faneuil
Industry Management Consulting
Experience
Faneuil Inc April 2013 - Present
Faneuil September 2005 - April 2013
APAC Customer Services 1999 - 2005
Skills
Call Center, Project Management, Visio, Process Improvement, Vendor Management, Program Management, Workforce Management, Team Leadership, Call Centers, Change Management, Software Documentation, Troubleshooting, Business Process..., Business Analysis, SDLC
Education
Kansas State University 1990 — 1995
B.S., Psychology
Faneuil Inc April 2013 - Present
Faneuil September 2005 - April 2013
APAC Customer Services 1999 - 2005
Skills
Call Center, Project Management, Visio, Process Improvement, Vendor Management, Program Management, Workforce Management, Team Leadership, Call Centers, Change Management, Software Documentation, Troubleshooting, Business Process..., Business Analysis, SDLC
Education
Kansas State University 1990 — 1995
B.S., Psychology
Jacob Schulmeister Jacob Schulmeister's APAC Customer Services Experience 1999 - 2002
Job Systems Administrator at City of Cedar Rapids
Industry Government Administration
Experience
City of Cedar Rapids July 2015 - Present
City of Cedar Rapids July 2012 - Present
City of Cedar Rapids February 2010 - July 2012
City of Cedar Rapids August 2008 - February 2010
City of Cedar Rapids January 2008 - August 2008
John Deere October 2002 - May 2005
APAC Customer Services 1999 - 2002
Skills
Networking, Troubleshooting, Project Management, Windows, Testing, Process Improvement, Microsoft Office, Government, Team Leadership, Switches, Outlook, Routers, Help Desk Support, Hardware, Security, Customer Service, Active Directory, Software Documentation, System Administration, Technical Support, VMware, Servers, Operating Systems
Education
Hawkeye Community College
Associate of Arts and Sciences (AAS), Electronics Engineering Technology
City of Cedar Rapids July 2015 - Present
City of Cedar Rapids July 2012 - Present
City of Cedar Rapids February 2010 - July 2012
City of Cedar Rapids August 2008 - February 2010
City of Cedar Rapids January 2008 - August 2008
John Deere October 2002 - May 2005
APAC Customer Services 1999 - 2002
Skills
Networking, Troubleshooting, Project Management, Windows, Testing, Process Improvement, Microsoft Office, Government, Team Leadership, Switches, Outlook, Routers, Help Desk Support, Hardware, Security, Customer Service, Active Directory, Software Documentation, System Administration, Technical Support, VMware, Servers, Operating Systems
Education
Hawkeye Community College
Associate of Arts and Sciences (AAS), Electronics Engineering Technology
Derek Brewer's APAC Customer Services Experience January 2012 - February 2014
Job Informative Technician Support
Industry Information Technology and Services
Experience
Lockridge Grindal Nauen March 2014 - Present
APAC Customer Services January 2012 - February 2014
Structural Wood Corperation June 2007 - November 2009
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research, Outlook, Photoshop, Public Speaking, HTML, Strategic Planning, Budgets
Education
Inver Hills Community College 2012 — 2014
Associate of Arts (A.A.), Business Administration and Management, General
Lockridge Grindal Nauen March 2014 - Present
APAC Customer Services January 2012 - February 2014
Structural Wood Corperation June 2007 - November 2009
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research, Outlook, Photoshop, Public Speaking, HTML, Strategic Planning, Budgets
Education
Inver Hills Community College 2012 — 2014
Associate of Arts (A.A.), Business Administration and Management, General
Mary Carr Mary Carr's APAC Customer Services Experience 1992 - 1996
Job Lead PM at Transamerica
Industry Insurance
Experience
Transamerica August 2013 - Present
Pearson Education June 2002 - August 2013
MCI June 1996 - April 2002
APAC Customer Services 1992 - 1996
McFarland Clinic 1992 - 1992
Consultant 1990 - 1992
Grinnell General Hospital 1985 - 1990
Marshalltown Medical and Surgical Center 1980 - 1985
Skills
Project Management, Program Management, Customer Service, Software Project..., PMP, Process Improvement, Cross-functional Team..., Project Portfolio..., Project Planning, Requirements Analysis
Education
Iowa State University 1978 — 1980
Bachelor of Science, Sociology, Psychology, Biology
College of St. Catherine 1976 — 1978
Occupational Therapy
Transamerica August 2013 - Present
Pearson Education June 2002 - August 2013
MCI June 1996 - April 2002
APAC Customer Services 1992 - 1996
McFarland Clinic 1992 - 1992
Consultant 1990 - 1992
Grinnell General Hospital 1985 - 1990
Marshalltown Medical and Surgical Center 1980 - 1985
Skills
Project Management, Program Management, Customer Service, Software Project..., PMP, Process Improvement, Cross-functional Team..., Project Portfolio..., Project Planning, Requirements Analysis
Education
Iowa State University 1978 — 1980
Bachelor of Science, Sociology, Psychology, Biology
College of St. Catherine 1976 — 1978
Occupational Therapy
Roxanne Schlue's APAC Customer Services Experience June 2010 - April 2012
Job Engineering & Sales Coordinator at Kauffman Engineering
Industry Information Technology and Services
Experience
Kauffman Engineering June 2014 - Present
Quad City Mallards Hockey October 2009 - October 2014
Scott County Family YMCA August 2012 - November 2013
APAC Customer Services June 2010 - April 2012
KJWW Engineering Consultants June 2009 - July 2010
Sun Surveys May 2009 - September 2009
Skills
Customer Service, Management, Team Leadership, PLC Programming, Soldering, CNC Programming, Microsoft Word, Microsoft Excel, Leadership, Troubleshooting, PowerPoint, Windows, Cabinet wiring, Computer Hardware, Digital circuits, Technical Writing, Technical math, Public Speaking, Social Media, Coaching, Social Networking, Leadership Development, Robotics, Digital Electronics, Sales, Event Management, Research, Access, Software Documentation, Inventory Management, Networking, Supervisory Skills, Event Planning, HTML, Electronic language, Capacitors & inductors, Power supplies/circuits, Time Management, Computer..., System Administration, Arduino, Hardware/software..., Basic networking..., Microcontrollers/micropr..., Coding Languages, CAM350
Education
Hamilton Technical College 2013 — 2014
BS, Electronic Engineering Technology, 3.83
Hamilton Technical College 2011 — 2013
AS
North High School
Kauffman Engineering June 2014 - Present
Quad City Mallards Hockey October 2009 - October 2014
Scott County Family YMCA August 2012 - November 2013
APAC Customer Services June 2010 - April 2012
KJWW Engineering Consultants June 2009 - July 2010
Sun Surveys May 2009 - September 2009
Skills
Customer Service, Management, Team Leadership, PLC Programming, Soldering, CNC Programming, Microsoft Word, Microsoft Excel, Leadership, Troubleshooting, PowerPoint, Windows, Cabinet wiring, Computer Hardware, Digital circuits, Technical Writing, Technical math, Public Speaking, Social Media, Coaching, Social Networking, Leadership Development, Robotics, Digital Electronics, Sales, Event Management, Research, Access, Software Documentation, Inventory Management, Networking, Supervisory Skills, Event Planning, HTML, Electronic language, Capacitors & inductors, Power supplies/circuits, Time Management, Computer..., System Administration, Arduino, Hardware/software..., Basic networking..., Microcontrollers/micropr..., Coding Languages, CAM350
Education
Hamilton Technical College 2013 — 2014
BS, Electronic Engineering Technology, 3.83
Hamilton Technical College 2011 — 2013
AS
North High School
Bonnie Cleven, RD, CD, CLT Bonnie Cleven, RD, CD, CLT's APAC Customer Services Experience August 2009 - January 2013
Job Clinical Dietitian at Health Care Service Group
Industry Health, Wellness and Fitness
Experience
Health Care Service Group August 2015 - Present
Indiglo Med Spa November 2014 - Present
YMCA of the Fox Cities February 2014 - Present
Physicans Mutual Insuance Company December 2013 - June 2014
The County Times January 2014 - May 2014
APAC Customer Services August 2009 - January 2013
AMEX Assurance May 1999 - August 2009
Bellin Health June 1998 - October 1999
Bellin Home Health Agency January 1995 - August 1998
Brown County Women, Infant and Children Nutrition Program August 1988 - September 1991
Skills
Clinical Nutrition, Wellness, Nutrition Writer, Medical Nutrition..., Nutrient Management, Nutritional Counseling, Nutrition Education, Nutritional Analysis, Community Nutrition, Food Service Management, Nutrition, Healthcare, Weight Management, Dietetics, Public Speaking
Education
Iowa State University 2013 — 2013
Certificate as graduate of Dietetic Internship program, Ames, IA
University of Wisconsin-Green Bay 2008 — 2011
Bachelor's degree, Human Biology-Nutritional Sciences
Mid-State Technical College 1981 — 1983
Associate's degree, Nutrition Sciences
Health Care Service Group August 2015 - Present
Indiglo Med Spa November 2014 - Present
YMCA of the Fox Cities February 2014 - Present
Physicans Mutual Insuance Company December 2013 - June 2014
The County Times January 2014 - May 2014
APAC Customer Services August 2009 - January 2013
AMEX Assurance May 1999 - August 2009
Bellin Health June 1998 - October 1999
Bellin Home Health Agency January 1995 - August 1998
Brown County Women, Infant and Children Nutrition Program August 1988 - September 1991
Skills
Clinical Nutrition, Wellness, Nutrition Writer, Medical Nutrition..., Nutrient Management, Nutritional Counseling, Nutrition Education, Nutritional Analysis, Community Nutrition, Food Service Management, Nutrition, Healthcare, Weight Management, Dietetics, Public Speaking
Education
Iowa State University 2013 — 2013
Certificate as graduate of Dietetic Internship program, Ames, IA
University of Wisconsin-Green Bay 2008 — 2011
Bachelor's degree, Human Biology-Nutritional Sciences
Mid-State Technical College 1981 — 1983
Associate's degree, Nutrition Sciences
James Eubank's APAC Customer Services Experience 2007 - 2008
Job Technology Support Specialist at Cadden Community Management
Industry Internet
Experience
Cadden Community Management September 2015 - Present
Sargent Controls & Aerospace June 2014 - April 2015
Desert Skies Unlimited June 2009 - July 2014
ITT Technical Institute February 2013 - March 2014
Arizona Small Animal Clinic January 2009 - February 2014
TucsonFestivalofHearts.com January 2012 - January 2013
Pozerrocks.com September 2011 - November 2012
APAC Customer Services 2007 - 2008
Young Explorers Schools 2006 - 2007
Old West Industrial Supplies 2000 - 2006
Skills
Computer Hardware, IT Asset Management, Software Asset..., IT Solutions, Microsoft Office, IT Audit, Web Development, Web Design, Network Administration, Customer Service, Business Analysis, Project Planning, Project Coordination, Project Estimation, Project Delivery, Project Finance, Systems Analysis, Troubleshooting, Network Security, Website Development, Case Managment, Computer Repair, Entrepreneurship, Online Advertising, Virus Removal, HTML, HTML 5, Photoshop, FTP, Team Management, WordPress, CMS, Networking, Social Media, E-commerce, Training, XHTML, CSS, PHP, Multi Tasking, Graphic Design, Dreamweaver, Social Media Marketing, OS X, SEO, Windows Server, Leadership, Windows 7, Project Management, Business Process...
Education
ITT Technical Institute-Tucson 2013 — 2015
Bachelor's Degree, Information Technology Project Management, 3.98 GPA
ITT Technical Institute-Tucson 2012 — 2014
Associate's Degree, Network and System Administration/Administrator, 3.98 GPA
Fred G. Acosta Job Corps of Tucson AZ 1999 — 2000
G.E.D, General Studies
Fred G. Acosta Job Corps of Tucson AZ 1999 — 2000
Vocational Certification
Cadden Community Management September 2015 - Present
Sargent Controls & Aerospace June 2014 - April 2015
Desert Skies Unlimited June 2009 - July 2014
ITT Technical Institute February 2013 - March 2014
Arizona Small Animal Clinic January 2009 - February 2014
TucsonFestivalofHearts.com January 2012 - January 2013
Pozerrocks.com September 2011 - November 2012
APAC Customer Services 2007 - 2008
Young Explorers Schools 2006 - 2007
Old West Industrial Supplies 2000 - 2006
Skills
Computer Hardware, IT Asset Management, Software Asset..., IT Solutions, Microsoft Office, IT Audit, Web Development, Web Design, Network Administration, Customer Service, Business Analysis, Project Planning, Project Coordination, Project Estimation, Project Delivery, Project Finance, Systems Analysis, Troubleshooting, Network Security, Website Development, Case Managment, Computer Repair, Entrepreneurship, Online Advertising, Virus Removal, HTML, HTML 5, Photoshop, FTP, Team Management, WordPress, CMS, Networking, Social Media, E-commerce, Training, XHTML, CSS, PHP, Multi Tasking, Graphic Design, Dreamweaver, Social Media Marketing, OS X, SEO, Windows Server, Leadership, Windows 7, Project Management, Business Process...
Education
ITT Technical Institute-Tucson 2013 — 2015
Bachelor's Degree, Information Technology Project Management, 3.98 GPA
ITT Technical Institute-Tucson 2012 — 2014
Associate's Degree, Network and System Administration/Administrator, 3.98 GPA
Fred G. Acosta Job Corps of Tucson AZ 1999 — 2000
G.E.D, General Studies
Fred G. Acosta Job Corps of Tucson AZ 1999 — 2000
Vocational Certification
Edwin Moss Edwin Moss's APAC Customer Services Experience July 2011 - March 2012
Job Management Analyst / CPIC Analyst at Data Networks Corporation
Industry Information Technology and Services
Experience
Data Networks Corporation December 2013 - Present
DMI (Digital Management, Inc.) April 2012 - November 2013
APAC Customer Services July 2011 - March 2012
The Athlete's Foot May 2010 - June 2011
New Faces June 2009 - September 2009
The Pet Company June 2009 - August 2009
Foot Locker June 2008 - August 2008
Office of the Chief Technology Officer, Government of the District of Columbia June 2007 - July 2007
The PRIDE of Durham August 2003 - May 2005
Skills
Recruiting, Microsoft Office, Customer Service, PowerPoint, Public Speaking, Social Media, Event Planning, Microsoft Excel, Research, Leadership, Microsoft Word, Project Management, Team Leadership, Management, Retail, Strategic Planning, Social Media Marketing, Employee Relations, Teamwork, Fundraising, ITIL v3 Foundations...
Education
Hampton University 2007 — 2011
BS, Business Management
Islip High School 2005 — 2007
Data Networks Corporation December 2013 - Present
DMI (Digital Management, Inc.) April 2012 - November 2013
APAC Customer Services July 2011 - March 2012
The Athlete's Foot May 2010 - June 2011
New Faces June 2009 - September 2009
The Pet Company June 2009 - August 2009
Foot Locker June 2008 - August 2008
Office of the Chief Technology Officer, Government of the District of Columbia June 2007 - July 2007
The PRIDE of Durham August 2003 - May 2005
Skills
Recruiting, Microsoft Office, Customer Service, PowerPoint, Public Speaking, Social Media, Event Planning, Microsoft Excel, Research, Leadership, Microsoft Word, Project Management, Team Leadership, Management, Retail, Strategic Planning, Social Media Marketing, Employee Relations, Teamwork, Fundraising, ITIL v3 Foundations...
Education
Hampton University 2007 — 2011
BS, Business Management
Islip High School 2005 — 2007
Angela Stirm Angela Stirm's APAC Customer Services Experience July 2010 - May 2011
Job Assistant to Kim Recker Community Education Manager
Industry Public Relations and Communications
Experience
Hawkeye Community College Information SpecialistHinduja Global SolutionsApril 2013 - December 2013
CBE Companies October 2011 - April 2013
APAC Customer Services July 2010 - May 2011
ANN INC. May 2010 - October 2010
Vangent, Inc. June 2008 - May 2010
Pearson VUE November 2006 - April 2008
College Loan Corporation June 2006 - November 2006
NCS Pearson (now Vangent Inc.) December 2004 - June 2006
MCI Telecommunications July 2003 - November 2004
APAC Customer Services August 1998 - January 2004
Skills
Troubleshooting, Call Centers, Databases, Customer Service, Start-ups, Testing, Microsoft Word, Process Scheduler, Invoicing, SharePoint, SDLC, Requirements Analysis, Program Management, Visio, Business Analysis, Microsoft Excel
Education
Hawkeye Community College 2014 — 2016
Associate's Degree, Liberal Arts and Sciences/Liberal Studies
Kirkwood Community College 2009 — 2010
Comunications Media, Broadcasting & Public Relations
Hawkeye Community College Information SpecialistHinduja Global SolutionsApril 2013 - December 2013
CBE Companies October 2011 - April 2013
APAC Customer Services July 2010 - May 2011
ANN INC. May 2010 - October 2010
Vangent, Inc. June 2008 - May 2010
Pearson VUE November 2006 - April 2008
College Loan Corporation June 2006 - November 2006
NCS Pearson (now Vangent Inc.) December 2004 - June 2006
MCI Telecommunications July 2003 - November 2004
APAC Customer Services August 1998 - January 2004
Skills
Troubleshooting, Call Centers, Databases, Customer Service, Start-ups, Testing, Microsoft Word, Process Scheduler, Invoicing, SharePoint, SDLC, Requirements Analysis, Program Management, Visio, Business Analysis, Microsoft Excel
Education
Hawkeye Community College 2014 — 2016
Associate's Degree, Liberal Arts and Sciences/Liberal Studies
Kirkwood Community College 2009 — 2010
Comunications Media, Broadcasting & Public Relations
Robert Haslett Robert Haslett's APAC Customer Services Experience February 2011 - November 2011
Job Driver at Sierra Mining and Crushing
Industry Transportation/Trucking/Railroad
Experience
Sierra Mining and Crushing October 2012 - Present
Sunland Asphalt March 2012 - September 2012
Western Express November 2011 - March 2012
APAC Customer Services February 2011 - November 2011
Skills
Microsoft Word, Microsoft Office, Microsoft Exchange, Windows Server, Windows 7, Windows 2000, Active Directory, Wireless Networking, Cabling, TCP/IP protocols, DHCP, Network Administration, Network Design, Computer Network..., DNS Server, LAN Switching, Windows Server '08, Subnetting, Help Desk Support
Education
ITT Technical Institute-Tucson 2013 — 2014
Sierra Mining and Crushing October 2012 - Present
Sunland Asphalt March 2012 - September 2012
Western Express November 2011 - March 2012
APAC Customer Services February 2011 - November 2011
Skills
Microsoft Word, Microsoft Office, Microsoft Exchange, Windows Server, Windows 7, Windows 2000, Active Directory, Wireless Networking, Cabling, TCP/IP protocols, DHCP, Network Administration, Network Design, Computer Network..., DNS Server, LAN Switching, Windows Server '08, Subnetting, Help Desk Support
Education
ITT Technical Institute-Tucson 2013 — 2014
Ron Brush Ron Brush's APAC Customer Services Experience January 2004 - June 2005
Job Director of Operations at Gentle Dental Careers
Industry Hospital & Health Care
Experience
Gentle Dental Careers January 2015 - Present
Interdent May 2014 - Present
Interdent March 2012 - May 2014
Aspen Dental 2008 - March 2012
Marietta Corporation 2005 - 2008
APAC Customer Services January 2004 - June 2005
Bank of New York 2001 - 2001
Skills
Talent Acquisition, Recruiting, Human Resources, Management, Interviews, Talent Management, Technical Recruiting, Applicant Tracking..., Onboarding, Employee Relations, HRIS, Negotiation, Leadership, Process Improvement, Sourcing, Sales, College Recruiting, Time Management, Training, Performance Management, Internet Recruiting, Temporary Placement, Employee Benefits, Benefits Administration, Healthcare, Hiring, Organizational..., Job Fairs, New Hire Orientations, Workforce Planning, Taleo, Resume Writing, Succession Planning, Staffing Services, Payroll, Leadership Development, Personnel Management, Employee Engagement, Employee Training, Deferred Compensation, Cold Calling, Coaching, HR Policies, Employer Branding, Executive Search, Screening Resumes
Education
State University of New York College at Geneseo 1994 — 1998
Bachelor of Arts (B.A.), English Literature and Philosophy
Hamilton College 1993 — 1993
Gentle Dental Careers January 2015 - Present
Interdent May 2014 - Present
Interdent March 2012 - May 2014
Aspen Dental 2008 - March 2012
Marietta Corporation 2005 - 2008
APAC Customer Services January 2004 - June 2005
Bank of New York 2001 - 2001
Skills
Talent Acquisition, Recruiting, Human Resources, Management, Interviews, Talent Management, Technical Recruiting, Applicant Tracking..., Onboarding, Employee Relations, HRIS, Negotiation, Leadership, Process Improvement, Sourcing, Sales, College Recruiting, Time Management, Training, Performance Management, Internet Recruiting, Temporary Placement, Employee Benefits, Benefits Administration, Healthcare, Hiring, Organizational..., Job Fairs, New Hire Orientations, Workforce Planning, Taleo, Resume Writing, Succession Planning, Staffing Services, Payroll, Leadership Development, Personnel Management, Employee Engagement, Employee Training, Deferred Compensation, Cold Calling, Coaching, HR Policies, Employer Branding, Executive Search, Screening Resumes
Education
State University of New York College at Geneseo 1994 — 1998
Bachelor of Arts (B.A.), English Literature and Philosophy
Hamilton College 1993 — 1993
sherry vogt sherry vogt's APAC Customer Services Experience January 1993 - January 2005
Job Bank Executive
Industry Banking
Experience
Fast Cash of America April 2009 - Present
Comfort Inn of Oskaloosa Iowa 2007 - 2009
APAC Customer Services January 1993 - January 2005
The Davis Law Firm 1986 - 1987
Skills
Customer Service, Time Management, Retail, Call Center, Insurance, Microsoft Excel, Customer Satisfaction, Microsoft Office, Banking, Outlook, Sales, Microsoft Word, Process Improvement
Education
William Penn University 2012 — 2014
Psychology, Human Services/Psychology, Junior
Indian Hills Community College 2003 — 2005
Nursing credits/65, Arts and Science/Nursing
Oskaloosa Senior High School 1980 — 1982
Diploma, Computer/Human Services/Office Administration
Fast Cash of America April 2009 - Present
Comfort Inn of Oskaloosa Iowa 2007 - 2009
APAC Customer Services January 1993 - January 2005
The Davis Law Firm 1986 - 1987
Skills
Customer Service, Time Management, Retail, Call Center, Insurance, Microsoft Excel, Customer Satisfaction, Microsoft Office, Banking, Outlook, Sales, Microsoft Word, Process Improvement
Education
William Penn University 2012 — 2014
Psychology, Human Services/Psychology, Junior
Indian Hills Community College 2003 — 2005
Nursing credits/65, Arts and Science/Nursing
Oskaloosa Senior High School 1980 — 1982
Diploma, Computer/Human Services/Office Administration
Anuradha - Chattaraj (Sengupta)'s APAC Customer Services Experience February 2001 - December 2003
Job Senior Data Solution Architect, Enterprise Technology
Industry Financial Services
Experience
New York Life Insurance Company August 2013 - Present
Morgan Stanley February 2011 - August 2013
Lord Abbett October 2005 - February 2011
Bearing Point November 2004 - October 2005
Target April 2004 - November 2004
APAC Customer Services February 2001 - December 2003
Tata Consultancy Services February 1998 - February 2001
Skills
Data Warehousing, Business Intelligence, Oracle, ETL, Data Analysis, Database Design, Perl, Unix Shell Scripting, Business Analysis, Unix, Hadoop, Business Objects, Resource Management, Data Warehouse..., OBIEE, Master Data Management, IT Strategy, Microsoft SQL Server, Systems Analysis, Project Management, SQL Server 2000-2008, Agile Project Management, Offshore Project..., Instrumentation, Data Management, DB2/SQL, Seismic Design, Information Architecture, Tableau, Data Visualization, Teradata Data Warehouse, Metadata Workbench, Data Strategies, Spotfire
Education
Indian Institute of Technology, Kharagpur 1996 — 1998
M.Tech
Jalpaiguri Govt. engg. college 1992 — 1996
B.E, Civil engineering
New York Life Insurance Company August 2013 - Present
Morgan Stanley February 2011 - August 2013
Lord Abbett October 2005 - February 2011
Bearing Point November 2004 - October 2005
Target April 2004 - November 2004
APAC Customer Services February 2001 - December 2003
Tata Consultancy Services February 1998 - February 2001
Skills
Data Warehousing, Business Intelligence, Oracle, ETL, Data Analysis, Database Design, Perl, Unix Shell Scripting, Business Analysis, Unix, Hadoop, Business Objects, Resource Management, Data Warehouse..., OBIEE, Master Data Management, IT Strategy, Microsoft SQL Server, Systems Analysis, Project Management, SQL Server 2000-2008, Agile Project Management, Offshore Project..., Instrumentation, Data Management, DB2/SQL, Seismic Design, Information Architecture, Tableau, Data Visualization, Teradata Data Warehouse, Metadata Workbench, Data Strategies, Spotfire
Education
Indian Institute of Technology, Kharagpur 1996 — 1998
M.Tech
Jalpaiguri Govt. engg. college 1992 — 1996
B.E, Civil engineering
Scott Loggins's APAC Customer Services Experience 1994 - 1999
Job Business Broker at Cedar Rapids Business Brokers
Industry Retail
Experience
Cedar Rapids Business Brokers February 2015 - Present
Air Management December 2010 - Present
Boy Scouts of America Hawkeye Area Council September 2010 - July 2015
Cedar Rapids chamber of Commerce September 2010 - December 2011
Kieck's Career Apparel December 2007 - October 2010
Go Daddy Software Inc. September 2003 - November 2007
Aquent 1998 - 2004
Renaissance Worldwide 1998 - 2003
APAC Customer Services 1994 - 1999
MCI 1992 - 1994
Skills
New Business Development, Customer Relations, Account Management, Strategic Planning, Microsoft Office, Social Media, Marketing Strategy, Problem Solving, Sales Management, Hiring, Negotiation, Business Strategy, Team Building, Online Marketing, Coaching, Budgeting, SEO, Excel, Product Management, Start-ups, Web Development, Management Consulting, Business Analysis, Mentoring, Business Planning, Advertising, Marketing, Recruiting, Sales, Social Media Marketing, Entrepreneurship, Customer Service, Budgets, Team Leadership, Marketing Communications, E-commerce, Management, Event Management, Project Management, Fundraising, Public Speaking
Education
Iowa State University 1976 — 1980
BS, Industrial Administration
Iowa State University 1976 — 1980
Bachelor's degree, Business Administration and Management, General
Cedar Rapids Business Brokers February 2015 - Present
Air Management December 2010 - Present
Boy Scouts of America Hawkeye Area Council September 2010 - July 2015
Cedar Rapids chamber of Commerce September 2010 - December 2011
Kieck's Career Apparel December 2007 - October 2010
Go Daddy Software Inc. September 2003 - November 2007
Aquent 1998 - 2004
Renaissance Worldwide 1998 - 2003
APAC Customer Services 1994 - 1999
MCI 1992 - 1994
Skills
New Business Development, Customer Relations, Account Management, Strategic Planning, Microsoft Office, Social Media, Marketing Strategy, Problem Solving, Sales Management, Hiring, Negotiation, Business Strategy, Team Building, Online Marketing, Coaching, Budgeting, SEO, Excel, Product Management, Start-ups, Web Development, Management Consulting, Business Analysis, Mentoring, Business Planning, Advertising, Marketing, Recruiting, Sales, Social Media Marketing, Entrepreneurship, Customer Service, Budgets, Team Leadership, Marketing Communications, E-commerce, Management, Event Management, Project Management, Fundraising, Public Speaking
Education
Iowa State University 1976 — 1980
BS, Industrial Administration
Iowa State University 1976 — 1980
Bachelor's degree, Business Administration and Management, General
Darren Ferko's APAC Customer Services Experience June 2006 - Present
Job Director, Global Organizational Development & Talent Management at APAC Customer Services
Industry Human Resources
Jen Van Nevel's APAC Customer Services Experience Technical Support ContractorTechnisourceNovember 2005 - January 2006
Job Technical Analyst at Apac Customer Services
Industry Computer Software
Experience
Apac Customer Services Technical Support ContractorTechnisourceNovember 2005 - January 2006
Education
Hamilton College 2001 — 2005
Apac Customer Services Technical Support ContractorTechnisourceNovember 2005 - January 2006
Education
Hamilton College 2001 — 2005
Brian LaCourse's APAC Customer Services Experience 1996 - 2000
Job Director of Admissions at Westwood College
Industry Education Management
Experience
Westwood College December 2011 - Present
US Army May 2009 - Present
Ashworth College July 2009 - December 2011
DirectBuy August 2007 - June 2009
Ashworth College December 2000 - July 2007
APAC Customer Services 1996 - 2000
Skills
Team Building, Marketing, Training, Sales, Customer Service, Call Center, Operations Management, Higher Education, Call Centers, Team Leadership, Management, Leadership, Admissions, Leadership Development, Coaching, Employee Training, Recruiting
Education
Iowa State University 1994 — 1997
BS, Physiology
Clinton Community College 1991 — 1993
Associates, Business Management
Clinton High School 1988 — 1991
General, General
Westwood College December 2011 - Present
US Army May 2009 - Present
Ashworth College July 2009 - December 2011
DirectBuy August 2007 - June 2009
Ashworth College December 2000 - July 2007
APAC Customer Services 1996 - 2000
Skills
Team Building, Marketing, Training, Sales, Customer Service, Call Center, Operations Management, Higher Education, Call Centers, Team Leadership, Management, Leadership, Admissions, Leadership Development, Coaching, Employee Training, Recruiting
Education
Iowa State University 1994 — 1997
BS, Physiology
Clinton Community College 1991 — 1993
Associates, Business Management
Clinton High School 1988 — 1991
General, General
Ken Melloy's APAC Customer Services Experience 2012 - 2015
Job IS Engineer
Industry Information Technology and Services
Experience
APAC Customer Services 2012 - 2015
ACT Inc 2009 - 2012
Experian August 2000 - January 2009
Skills
SQL, SharePoint, Databases, Unix, Visio, Requirements Analysis, Oracle, SDLC, Integration, Agile Methodologies, Data Analysis
Education
Northern Illinois University 2005 — 2007
University of Iowa 1998 — 2000
BA, Computer Science
Illinois Wesleyan University 1992 — 1997
BA, Psychology
APAC Customer Services 2012 - 2015
ACT Inc 2009 - 2012
Experian August 2000 - January 2009
Skills
SQL, SharePoint, Databases, Unix, Visio, Requirements Analysis, Oracle, SDLC, Integration, Agile Methodologies, Data Analysis
Education
Northern Illinois University 2005 — 2007
University of Iowa 1998 — 2000
BA, Computer Science
Illinois Wesleyan University 1992 — 1997
BA, Psychology
Doyle Spence's APAC Customer Services Experience December 2008 - Present
Job Technical Consultant
Industry Outsourcing/Offshoring
Experience
APAC Customer Services December 2008 - Present
Hach Company January 2004 - December 2008
Hach Company May 2002 - January 2004
Southeast Warren Community Schools February 2000 - May 2002
Skills
Citrix, Active Directory, SharePoint, IIS, VMware, Windows Server, Disaster Recovery, DNS, ASP, Windows Server 2003, Storage Area Networks, SQL Server
Education
Indian Hills Community College 1999 — 2002
AAS, Computer Systems/Networking
PearsonVue Education
MCSE, Server 2003
APAC Customer Services December 2008 - Present
Hach Company January 2004 - December 2008
Hach Company May 2002 - January 2004
Southeast Warren Community Schools February 2000 - May 2002
Skills
Citrix, Active Directory, SharePoint, IIS, VMware, Windows Server, Disaster Recovery, DNS, ASP, Windows Server 2003, Storage Area Networks, SQL Server
Education
Indian Hills Community College 1999 — 2002
AAS, Computer Systems/Networking
PearsonVue Education
MCSE, Server 2003
Josh Krapfl's APAC Customer Services Experience June 2000 - November 2005
Job Senior Software Engineer at RelayHealth
Industry Hospital & Health Care
Experience
RelayHealth November 2005 - Present
APAC Customer Services June 2000 - November 2005
Ortho Computer Systems 1998 - 2000
Skills
XML, Oracle, Agile Methodologies, JBoss Application Server, Spring, Hibernate, Java, HTML, JavaScript, JSP, TIBCO, Eclipse, Identity and Access..., CA SiteMinder, CA IdentityMinder, LDAP, Apache HTTPD Server, EDI ANSI X12, Unix/Linux Shell..., jQuery, HTML 5, Web Development, TIBCO Business Works, TIBCO EMS, TIBCO Business Connect, TIBCO Hawk, Visual Basic 5.0/6.0, Web Applications, Subversion
Education
Iowa State University 1994 — 1999
B.S., Computer Engineering
RelayHealth November 2005 - Present
APAC Customer Services June 2000 - November 2005
Ortho Computer Systems 1998 - 2000
Skills
XML, Oracle, Agile Methodologies, JBoss Application Server, Spring, Hibernate, Java, HTML, JavaScript, JSP, TIBCO, Eclipse, Identity and Access..., CA SiteMinder, CA IdentityMinder, LDAP, Apache HTTPD Server, EDI ANSI X12, Unix/Linux Shell..., jQuery, HTML 5, Web Development, TIBCO Business Works, TIBCO EMS, TIBCO Business Connect, TIBCO Hawk, Visual Basic 5.0/6.0, Web Applications, Subversion
Education
Iowa State University 1994 — 1999
B.S., Computer Engineering
Louis Babilino's APAC Customer Services Experience September 1995 - October 1996
Job Controller/CFO at York River Electric, Inc.
Industry Construction
Experience
York River Electric, Inc. March 2008 - Present
Transfield Services October 2004 - November 2007
Whitlock October 1996 - April 2004
APAC Customer Services September 1995 - October 1996
Philadelphia Stock Exchange September 1994 - September 1995
Skills
Construction Accounting, QuickBooks, Accounts Payable, Accounts Receivable, Bookkeeping, Accounting, Microsoft Excel, Invoicing, Payroll, Microsoft Word, Spreadsheets, Microsoft Office, Financial Reporting, Account Reconciliation, Leadership
Education
James Madison University - College of Business 1990 — 1994
Bachelor of Business Administration (B.B.A.), Accounting
York River Electric, Inc. March 2008 - Present
Transfield Services October 2004 - November 2007
Whitlock October 1996 - April 2004
APAC Customer Services September 1995 - October 1996
Philadelphia Stock Exchange September 1994 - September 1995
Skills
Construction Accounting, QuickBooks, Accounts Payable, Accounts Receivable, Bookkeeping, Accounting, Microsoft Excel, Invoicing, Payroll, Microsoft Word, Spreadsheets, Microsoft Office, Financial Reporting, Account Reconciliation, Leadership
Education
James Madison University - College of Business 1990 — 1994
Bachelor of Business Administration (B.B.A.), Accounting
Tina Johanns's APAC Customer Services Experience 1994 - 1997
Job Telecommunications Professional
Industry Telecommunications
Experience
APAC 1994 - 1997
APAC Customer Services 1994 - 1997
Education
Iowa State University 1987 — 1991
APAC 1994 - 1997
APAC Customer Services 1994 - 1997
Education
Iowa State University 1987 — 1991
Darren Ferko's APAC Customer Services Experience November 2004 - Present
Job Director, Global Organizational Development and Talent Management at APAC Customer Services
Industry Outsourcing/Offshoring
Experience
APAC Customer Services November 2004 - Present
APAC Customer Services November 2004 - Present
APAC November 2004 - July 2005
Education
Indiana University Bloomington 1985 — 1990
APAC Customer Services November 2004 - Present
APAC Customer Services November 2004 - Present
APAC November 2004 - July 2005
Education
Indiana University Bloomington 1985 — 1990
Dana Tharp's APAC Customer Services Experience April 1990 - September 1992
Job CSR at Regional Elite
Industry Airlines/Aviation
Experience
Regional Elite December 2007 - Present
AEGON Americas February 2005 - March 2007
McLeodUSA September 1995 - March 2004
Link Communication April 1992 - February 1995
APAC Customer Services April 1990 - September 1992
Huckleberry's Restraurant August 1989 - June 1992
Education
Hamilton Technical College 1987 — 1989
Certificate of Completion, Travel and Tourism and Business Management
Regional Elite December 2007 - Present
AEGON Americas February 2005 - March 2007
McLeodUSA September 1995 - March 2004
Link Communication April 1992 - February 1995
APAC Customer Services April 1990 - September 1992
Huckleberry's Restraurant August 1989 - June 1992
Education
Hamilton Technical College 1987 — 1989
Certificate of Completion, Travel and Tourism and Business Management
Peter Gianakos's APAC Customer Services Experience February 2010 - June 2012
Job Client Solutions Manager at EGS Company
Industry Outsourcing/Offshoring
Experience
Expert Global Solutions June 2012 - Present
APAC Customer Services February 2010 - June 2012
Medical Answering Services, LLC October 2009 - February 2010
DHL Express January 2004 - January 2009
Airborne Express February 1998 - December 2003
Airborne Express November 1994 - February 1998
Skills
Performance Management, Process Improvement, Recruiting, Team Leadership, Management, Team Building, Training, Leadership, Call Center, CRM, Call Centers, Vendor Management, Human Resources, Logistics, Account Management, Change Management, Strategic Planning, Forecasting, Strategy, Project Management, Customer Service, Leadership Development, Coaching, Cross-functional Team..., Analysis, Inventory Management, New Business Development, Sales Management, Business Process..., Workforce Management, Contract Negotiation, Quality Assurance, Budgets, Customer Retention, Customer Satisfaction, Customer Experience, Outsourcing, Operations Management, Hiring, BPO, Employee Benefits, P&L Management, Employee Relations, Time Management, Marketing, Call Center Development, Team Management, Contact Centers, Employee Training
Education
Hofstra University 1980 — 1982
BBA, Business Management
Expert Global Solutions June 2012 - Present
APAC Customer Services February 2010 - June 2012
Medical Answering Services, LLC October 2009 - February 2010
DHL Express January 2004 - January 2009
Airborne Express February 1998 - December 2003
Airborne Express November 1994 - February 1998
Skills
Performance Management, Process Improvement, Recruiting, Team Leadership, Management, Team Building, Training, Leadership, Call Center, CRM, Call Centers, Vendor Management, Human Resources, Logistics, Account Management, Change Management, Strategic Planning, Forecasting, Strategy, Project Management, Customer Service, Leadership Development, Coaching, Cross-functional Team..., Analysis, Inventory Management, New Business Development, Sales Management, Business Process..., Workforce Management, Contract Negotiation, Quality Assurance, Budgets, Customer Retention, Customer Satisfaction, Customer Experience, Outsourcing, Operations Management, Hiring, BPO, Employee Benefits, P&L Management, Employee Relations, Time Management, Marketing, Call Center Development, Team Management, Contact Centers, Employee Training
Education
Hofstra University 1980 — 1982
BBA, Business Management
Alexander Juliao's APAC Customer Services Experience 2003 - 2006
Job IT Support Specialist
Industry Computer Networking
Experience
Genuine Parts Company April 2015 - Present
Chick-fil-A Corporate January 2015 - March 2015
Chick-fil-A Corporate March 2012 - January 2015
Comcast Cable March 2007 - February 2012
APAC Customer Services 2003 - 2006
Skills
Telecommunications, Troubleshooting, Call Center, Wireless, Customer Satisfaction, Telephony, VoIP, Call Centers, Cisco Technologies, Computer Hardware, Computer Network..., Customer Experience, IP, Customer Service, Networking, Sales, Vendor Management, Training, Customer Retention, Network Design, Team Leadership
Education
ITT Technical Institute-Duluth 2005 — 2007
Associate of Science (A.S.), Computer Science
Argosy University Atlanta
Genuine Parts Company April 2015 - Present
Chick-fil-A Corporate January 2015 - March 2015
Chick-fil-A Corporate March 2012 - January 2015
Comcast Cable March 2007 - February 2012
APAC Customer Services 2003 - 2006
Skills
Telecommunications, Troubleshooting, Call Center, Wireless, Customer Satisfaction, Telephony, VoIP, Call Centers, Cisco Technologies, Computer Hardware, Computer Network..., Customer Experience, IP, Customer Service, Networking, Sales, Vendor Management, Training, Customer Retention, Network Design, Team Leadership
Education
ITT Technical Institute-Duluth 2005 — 2007
Associate of Science (A.S.), Computer Science
Argosy University Atlanta
David Lipsitz's APAC Customer Services Experience January 2000 - January 2001
Job Director of B2B & Retail Sales at Heritage Travelware, Inc.
Industry Consumer Goods
Experience
Heritage Travelware, Inc. March 2014 - Present
Heritage Travelware, Inc. October 2005 - Present
Sony Corporation of America March 2005 - June 2005
Sony Electronics January 2001 - January 2004
APAC Customer Services January 2000 - January 2001
Sony Corporation of America January 1999 - January 2000
Sony Electronics January 1998 - January 1999
Sony Electronics January 1996 - January 1998
Sony Electronics January 1991 - January 1996
Skills
Product Development, Negotiation, Product Placement, Consumer Electronics, Product Marketing, Account Management, Merchandising, Competitive Analysis, Product Management, New Business Development, Sales Operations, Product Launch, Sales Management, Retail, Cross-functional Team..., Sales, Forecasting, CRM, Leadership, Team Leadership, Product Design, P&L Management, Budget Monitoring, Budget Forecasts, Exceed Sales Goals, Marketing Strategy, Production Planning, Pricing, B2B, Marketing Management
Education
Loyola University of Chicago 1994 — 1996
Masters of Business Administration, Marketing concentration
Indiana University Bloomington 1987 — 1991
Bachelor of Arts, Telecommunications
Heritage Travelware, Inc. March 2014 - Present
Heritage Travelware, Inc. October 2005 - Present
Sony Corporation of America March 2005 - June 2005
Sony Electronics January 2001 - January 2004
APAC Customer Services January 2000 - January 2001
Sony Corporation of America January 1999 - January 2000
Sony Electronics January 1998 - January 1999
Sony Electronics January 1996 - January 1998
Sony Electronics January 1991 - January 1996
Skills
Product Development, Negotiation, Product Placement, Consumer Electronics, Product Marketing, Account Management, Merchandising, Competitive Analysis, Product Management, New Business Development, Sales Operations, Product Launch, Sales Management, Retail, Cross-functional Team..., Sales, Forecasting, CRM, Leadership, Team Leadership, Product Design, P&L Management, Budget Monitoring, Budget Forecasts, Exceed Sales Goals, Marketing Strategy, Production Planning, Pricing, B2B, Marketing Management
Education
Loyola University of Chicago 1994 — 1996
Masters of Business Administration, Marketing concentration
Indiana University Bloomington 1987 — 1991
Bachelor of Arts, Telecommunications
James McClenahan's APAC Customer Services Experience 2004 - 2008
Job Senior Vice President, Sales at iQor
Industry Facilities Services
Experience
iQor January 2013 - Present
Pure Bioscience July 2011 - January 2013
GCA Services Group 2008 - 2010
APAC Customer Services 2004 - 2008
Danka Office Imaging 2002 - 2004
Office Depot 1996 - 2002
Skills
Business Development, Product Development, Market Penetration, Program Management, Pricing Strategy
Education
James Madison University
Bachelor of Business Administration (B.B.A.), Marketing
iQor January 2013 - Present
Pure Bioscience July 2011 - January 2013
GCA Services Group 2008 - 2010
APAC Customer Services 2004 - 2008
Danka Office Imaging 2002 - 2004
Office Depot 1996 - 2002
Skills
Business Development, Product Development, Market Penetration, Program Management, Pricing Strategy
Education
James Madison University
Bachelor of Business Administration (B.B.A.), Marketing
Seth Clark's APAC Customer Services Experience March 2003 - July 2008
Job Senior Programmer Analyst at Transamerica
Industry Computer Software
Experience
Transamerica March 2014 - Present
Transamerica July 2008 - February 2014
APAC Customer Services March 2003 - July 2008
SOURCECORP March 2002 - March 2003
Skills
Microsoft SQL Server, SDLC, SQL, Oracle, PL/SQL, Visual Basic, SSRS, Requirements Analysis, VB.NET, COBOL, SSIS, DB2, Java Enterprise Edition, Java, Windows
Education
Iowa State University - College of Business 1997 — 2001
MIS
Transamerica March 2014 - Present
Transamerica July 2008 - February 2014
APAC Customer Services March 2003 - July 2008
SOURCECORP March 2002 - March 2003
Skills
Microsoft SQL Server, SDLC, SQL, Oracle, PL/SQL, Visual Basic, SSRS, Requirements Analysis, VB.NET, COBOL, SSIS, DB2, Java Enterprise Edition, Java, Windows
Education
Iowa State University - College of Business 1997 — 2001
MIS
Zack Hurd's APAC Customer Services Experience October 2010 - August 2014
Job Customer Support Specialist at Restaurant Technologies, Inc.
Industry Computer Networking
Anna Schettino's APAC Customer Services Experience September 1992 - January 1997
Job Implementation Consultant at Wells Fargo
Industry Banking
Experience
Wells Fargo July 2009 - Present
Wells Fargo 2006 - 2009
Wells Fargo 2004 - 2006
Wells Fargo 2002 - 2004
Wells Fargo July 2000 - 2002
ProMark January 1997 - June 2000
APAC Customer Services September 1992 - January 1997
NeoData April 1990 - August 1992
Skills
Banking, Customer Service, Team Building, Analytics, Financial Analysis, Loans, Credit, Call Centers, Financial Services, Management, Team Leadership, Relationship Management, Business Analysis, Sales, Marketing
Education
John Carroll University 1986 — 1990
BSBA, Accounting
Wells Fargo July 2009 - Present
Wells Fargo 2006 - 2009
Wells Fargo 2004 - 2006
Wells Fargo 2002 - 2004
Wells Fargo July 2000 - 2002
ProMark January 1997 - June 2000
APAC Customer Services September 1992 - January 1997
NeoData April 1990 - August 1992
Skills
Banking, Customer Service, Team Building, Analytics, Financial Analysis, Loans, Credit, Call Centers, Financial Services, Management, Team Leadership, Relationship Management, Business Analysis, Sales, Marketing
Education
John Carroll University 1986 — 1990
BSBA, Accounting
Paul Zidron's APAC Customer Services Experience January 2004 - June 2014
Job Regional Director of Finance at Alorica
Industry Outsourcing/Offshoring
Experience
Alorica July 2014 - Present
APAC Customer Services January 2004 - June 2014
Skills
BPO, Process Improvement, Call Centers, Outsourcing, Workforce Management, Analysis, Vendor Management, Forecasting, Business Process..., Customer Experience, Financial Reporting, Sarbanes-Oxley Act, Performance Management, Payroll, Operations Management, PeopleSoft, Variance Analysis, Customer Satisfaction, Team Building, Management
Education
Illinois Wesleyan University 1998 — 2002
BA, Accounting
Alorica July 2014 - Present
APAC Customer Services January 2004 - June 2014
Skills
BPO, Process Improvement, Call Centers, Outsourcing, Workforce Management, Analysis, Vendor Management, Forecasting, Business Process..., Customer Experience, Financial Reporting, Sarbanes-Oxley Act, Performance Management, Payroll, Operations Management, PeopleSoft, Variance Analysis, Customer Satisfaction, Team Building, Management
Education
Illinois Wesleyan University 1998 — 2002
BA, Accounting
Neal Herrmann's APAC Customer Services Experience June 2001 - June 2005
Job IT Manager at Allstate
Industry Insurance
Experience
Allstate November 2014 - Present
AbbVie April 2014 - October 2014
NYSE Euronext July 2013 - April 2014
Allstate June 2005 - June 2013
APAC Customer Services June 2001 - June 2005
Sears, Roebuck and Co. June 1999 - June 2001
Skills
PMP, SEI CMM, ITIL Certified, E-commerce, ITIL, ERP, Business Intelligence
Education
LFGSM 2004 — 2008
Master of Business Administration (MBA), A
Illinois Institute of Technology
BSCS, Computer Science, B+
Allstate November 2014 - Present
AbbVie April 2014 - October 2014
NYSE Euronext July 2013 - April 2014
Allstate June 2005 - June 2013
APAC Customer Services June 2001 - June 2005
Sears, Roebuck and Co. June 1999 - June 2001
Skills
PMP, SEI CMM, ITIL Certified, E-commerce, ITIL, ERP, Business Intelligence
Education
LFGSM 2004 — 2008
Master of Business Administration (MBA), A
Illinois Institute of Technology
BSCS, Computer Science, B+
Evan Blotner's APAC Customer Services Experience February 2012 - March 2014
Job Supervisor at APAC Customer Services
Industry Consumer Services
Experience
APAC Customer Services February 2012 - March 2014
NCO Group June 2011 - February 2012
Target February 2010 - May 2011
Best Buy September 2007 - December 2008
Skills
Customer Service, Customer Satisfaction, Team Leadership, Account Management, Sales Management, Retail, Microsoft Office, Sales Operations, Telecommunications, Marketing, Microsoft Excel, Management, Selling, Social Media, Leadership, Time Management
Education
Inver Hills Community College 2006 — 2008
In Progress, Computer Science
APAC Customer Services February 2012 - March 2014
NCO Group June 2011 - February 2012
Target February 2010 - May 2011
Best Buy September 2007 - December 2008
Skills
Customer Service, Customer Satisfaction, Team Leadership, Account Management, Sales Management, Retail, Microsoft Office, Sales Operations, Telecommunications, Marketing, Microsoft Excel, Management, Selling, Social Media, Leadership, Time Management
Education
Inver Hills Community College 2006 — 2008
In Progress, Computer Science
Bruce Gross's APAC Customer Services Experience 2003 - 2005
Job Principal Program Manager at Rocwell Collins
Industry Airlines/Aviation
Experience
Rockwell Collins October 2006 - Present
FPL 2006 - 2006
APAC Customer Services 2003 - 2005
MCI 1996 - 2002
Rockwell Collins 1995 - 1996
BAe, Inc 1989 - 1994
American Airlines 1986 - 1989
LTV Aerospace & Defense 1983 - 1986
Education
Iowa State University 1979 — 1983
BS, Aerospace Engineering
Rockwell Collins October 2006 - Present
FPL 2006 - 2006
APAC Customer Services 2003 - 2005
MCI 1996 - 2002
Rockwell Collins 1995 - 1996
BAe, Inc 1989 - 1994
American Airlines 1986 - 1989
LTV Aerospace & Defense 1983 - 1986
Education
Iowa State University 1979 — 1983
BS, Aerospace Engineering
Judy Tyson-Plonsker's APAC Customer Services Experience 1997 - 2002
Job Human Resources Professional
Industry Human Resources
Experience
Lewis Floor & Home July 2012 - Present
APAC Customer Services 1997 - 2002
Skills
Applicant Tracking..., Onboarding, Team Building, Talent Acquisition, College Recruiting, Nonprofits, Employee Relations, Human Resources, Succession Planning, Recruiting, Workforce Planning, Personnel Management, Talent Management
Education
Indiana University Bloomington
Bachelor's degree, Telecommunications Management
Loyola University of Chicago
MSOD, Organizational Development and HR
Lewis Floor & Home July 2012 - Present
APAC Customer Services 1997 - 2002
Skills
Applicant Tracking..., Onboarding, Team Building, Talent Acquisition, College Recruiting, Nonprofits, Employee Relations, Human Resources, Succession Planning, Recruiting, Workforce Planning, Personnel Management, Talent Management
Education
Indiana University Bloomington
Bachelor's degree, Telecommunications Management
Loyola University of Chicago
MSOD, Organizational Development and HR
Sharon Amy McIntosh's APAC Customer Services Experience September 2013 - December 2013
Job Fulltime Student
Industry Hospital & Health Care
Experience
APAC Customer Services September 2013 - December 2013
One Life America March 2013 - August 2013
Aflac October 2012 - April 2013
Dow AgroSciences October 2010 - April 2012
The Home Depot August 2007 - August 2009
US Navy June 2000 - May 2006
Skills
Troubleshooting, Microsoft Excel, Leadership, Quality Assurance, Analysis
Education
Lone Star College System 2014 — 2016
Associate's Degree, Physical Therapy Assistant
Ivy Tech Community College 2008 — 2010
Associate of Applied Science, Biotechnology
Navy Nuclear Power Unit: Ballston Spa, NY 2001 — 2002
APAC Customer Services September 2013 - December 2013
One Life America March 2013 - August 2013
Aflac October 2012 - April 2013
Dow AgroSciences October 2010 - April 2012
The Home Depot August 2007 - August 2009
US Navy June 2000 - May 2006
Skills
Troubleshooting, Microsoft Excel, Leadership, Quality Assurance, Analysis
Education
Lone Star College System 2014 — 2016
Associate's Degree, Physical Therapy Assistant
Ivy Tech Community College 2008 — 2010
Associate of Applied Science, Biotechnology
Navy Nuclear Power Unit: Ballston Spa, NY 2001 — 2002
Amy Zillman's APAC Customer Services Experience September 2014 - November 2014
Job Experienced museum professional seeking employment.
Industry Museums and Institutions
Experience
APAC Customer Services September 2014 - November 2014
The Field Museum December 2012 - March 2014
The Field Museum May 2010 - December 2012
Chicago Cubs April 2009 - October 2012
Blackberry Farm March 2009 - October 2009
Chicago Cubs April 2004 - April 2009
Robert R. McCormick Museum at Cantigny September 2008 - March 2009
Skills
Rock Climbing, Museums, History, Cataloging, Archaeology, Anthropology, Databases, Museum Collections
Education
Northwestern University 2010 — 2010
Certificate, Museum Studies
University of Illinois at Chicago 2003 — 2006
Bachelors, History
Triton College 2003 — 2003
none, Mass Communications
Illinois State University 2001 — 2002
none, Mass Communications
APAC Customer Services September 2014 - November 2014
The Field Museum December 2012 - March 2014
The Field Museum May 2010 - December 2012
Chicago Cubs April 2009 - October 2012
Blackberry Farm March 2009 - October 2009
Chicago Cubs April 2004 - April 2009
Robert R. McCormick Museum at Cantigny September 2008 - March 2009
Skills
Rock Climbing, Museums, History, Cataloging, Archaeology, Anthropology, Databases, Museum Collections
Education
Northwestern University 2010 — 2010
Certificate, Museum Studies
University of Illinois at Chicago 2003 — 2006
Bachelors, History
Triton College 2003 — 2003
none, Mass Communications
Illinois State University 2001 — 2002
none, Mass Communications
Christopher Woida's APAC Customer Services Experience June 2012 - June 2014
Job Cashier(Lead), Gas Station attendant, Door Greeter, Cartperson, Trainer at Sam's Club
Industry Consumer Services
Experience
Sam's Club June 2014 - Present
Pastor Paul's Mission April 2011 - Present
Dreamer's cards and games 2006 - Present
Cavalier Landscaping April 2001 - Present
APAC Customer Services June 2012 - June 2014
Best Buy November 2010 - April 2012
Avalon Fortress Security October 2008 - September 2009
SelectAccount/BCBS of MN January 2008 - October 2008
Xcel Energy April 2007 - September 2007
Center Point Energy November 2005 - March 2007
Skills
Customer Service, Training, Call Centers, Customer Satisfaction, Leadership, Problem Solving, Technical Support, Outlook, Customer Retention, Access, Process Improvement, Team Building, Sales
Education
Twin Cities RISE! 2010 — 2010
na, Office Support
Hennepin Technical College 1994 — 1996
Carpentry, Carpentry
Viterbo University 1984 — 1988
BA, Art
Academy of Holy Angels 1980 — 1984
General High School
Networking class - Grace church
Sam's Club June 2014 - Present
Pastor Paul's Mission April 2011 - Present
Dreamer's cards and games 2006 - Present
Cavalier Landscaping April 2001 - Present
APAC Customer Services June 2012 - June 2014
Best Buy November 2010 - April 2012
Avalon Fortress Security October 2008 - September 2009
SelectAccount/BCBS of MN January 2008 - October 2008
Xcel Energy April 2007 - September 2007
Center Point Energy November 2005 - March 2007
Skills
Customer Service, Training, Call Centers, Customer Satisfaction, Leadership, Problem Solving, Technical Support, Outlook, Customer Retention, Access, Process Improvement, Team Building, Sales
Education
Twin Cities RISE! 2010 — 2010
na, Office Support
Hennepin Technical College 1994 — 1996
Carpentry, Carpentry
Viterbo University 1984 — 1988
BA, Art
Academy of Holy Angels 1980 — 1984
General High School
Networking class - Grace church
Brent Neef's APAC Customer Services Experience June 2001 - January 2007
Job Software Engineer at Verizon Business
Industry Telecommunications
Experience
Verizon Business January 2007 - Present
APAC Customer Services June 2001 - January 2007
Skills
Java, SQL, Oracle PL/SQL..., TOGAF, Cognos, Software Development, Software Engineering
Education
Illinois State University 1994 — 1997
MS, Applied Computer Science
Verizon Business January 2007 - Present
APAC Customer Services June 2001 - January 2007
Skills
Java, SQL, Oracle PL/SQL..., TOGAF, Cognos, Software Development, Software Engineering
Education
Illinois State University 1994 — 1997
MS, Applied Computer Science
Joseph Bignell's APAC Customer Services Experience June 2000 - July 2003
Job WFM
Industry Telecommunications
Experience
Hindju Global Solutions August 2011 - Present
Bastien Wireless August 2010 - August 2011
Flextronics December 2007 - July 2010
Afni August 2004 - April 2007
OfficeMax August 2001 - July 2003
APAC Customer Services June 2000 - July 2003
Skills
Wireless, Troubleshooting, Wireless Networking, Networking, Mobile Devices, BPO, Contact Centers, Blogging, Social Media Marketing, Social Networking, SOP development, Web Design, Web Analytics, Trend Forecasting, Service Level Management, Quality Assurance, Quality Management, Aspect ACD, Centra Symposium, QuickBooks, Microsoft Word, Microsoft Excel, Access, Microsoft Publisher, Outlook, PowerPoint, OneNote, Photoshop Elements, Paint, Team Management, Operations Management, Sales Management, Account Management, Employee Training, Technical Support, Technical Documentation, Telecommunications, Telephone Skills, Craigslist, Microsoft Exchange, Microsoft Office, RTA, Schedules, Customer Service, Customer Satisfaction, Customer Retention, Customer Experience, Customer Acquisition, Customer Support, Customer Oriented
Education
Illinois Central College 2001 — 2004
Associates, Finance
Hindju Global Solutions August 2011 - Present
Bastien Wireless August 2010 - August 2011
Flextronics December 2007 - July 2010
Afni August 2004 - April 2007
OfficeMax August 2001 - July 2003
APAC Customer Services June 2000 - July 2003
Skills
Wireless, Troubleshooting, Wireless Networking, Networking, Mobile Devices, BPO, Contact Centers, Blogging, Social Media Marketing, Social Networking, SOP development, Web Design, Web Analytics, Trend Forecasting, Service Level Management, Quality Assurance, Quality Management, Aspect ACD, Centra Symposium, QuickBooks, Microsoft Word, Microsoft Excel, Access, Microsoft Publisher, Outlook, PowerPoint, OneNote, Photoshop Elements, Paint, Team Management, Operations Management, Sales Management, Account Management, Employee Training, Technical Support, Technical Documentation, Telecommunications, Telephone Skills, Craigslist, Microsoft Exchange, Microsoft Office, RTA, Schedules, Customer Service, Customer Satisfaction, Customer Retention, Customer Experience, Customer Acquisition, Customer Support, Customer Oriented
Education
Illinois Central College 2001 — 2004
Associates, Finance
Adam Soroka's APAC Customer Services Experience 1992 - 1997
Job Sr. Mortgage Advisor at PHH Home Loans Chicago Region
Industry Financial Services
Experience
PHH Home Loans - Chicago Region January 2013 - Present
Long Grove Financial December 2000 - December 2012
APAC Customer Services 1992 - 1997
Skills
Refinance, Mortgage Lending, Loans, Credit, Residential Mortgages, Mortgage Banking, FHA, Loan Origination, Finance, Financial Services
Education
University of Iowa 1990 — 1994
Bachelor's degree, Economics
Illinois State University 1988 — 1988
Maine East
PHH Home Loans - Chicago Region January 2013 - Present
Long Grove Financial December 2000 - December 2012
APAC Customer Services 1992 - 1997
Skills
Refinance, Mortgage Lending, Loans, Credit, Residential Mortgages, Mortgage Banking, FHA, Loan Origination, Finance, Financial Services
Education
University of Iowa 1990 — 1994
Bachelor's degree, Economics
Illinois State University 1988 — 1988
Maine East
Stephanie Sleckman's APAC Customer Services Experience January 2013 - Present
Job Account Manager at APAC Customer Services
Industry Consumer Services
Experience
APAC Customer Services January 2013 - Present
Seneca College of Applied Arts and Technology September 2010 - August 2012
Cafe Oro 2010 - 2010
Freelance 2006 - 2010
Skills
Customer Service, Research, Writing, Microsoft Office, Sabre, Mac OS X, Windows, Cash Management, Travel, Animal Welfare, Social Media, Politics
Education
Seneca College of Applied Arts and Technology 2010 — 2012
Travel and Tourism
Hamline University 2001 — 2005
BA, History, Art History, French
APAC Customer Services January 2013 - Present
Seneca College of Applied Arts and Technology September 2010 - August 2012
Cafe Oro 2010 - 2010
Freelance 2006 - 2010
Skills
Customer Service, Research, Writing, Microsoft Office, Sabre, Mac OS X, Windows, Cash Management, Travel, Animal Welfare, Social Media, Politics
Education
Seneca College of Applied Arts and Technology 2010 — 2012
Travel and Tourism
Hamline University 2001 — 2005
BA, History, Art History, French
William Marley's APAC Customer Services Experience January 2014 - Present
Job Business Analyst at APAC Customer Services
Industry Outsourcing/Offshoring
Experience
APAC Customer Services January 2014 - Present
APAC Customer Services August 2012 - December 2013
Oak Tree Inn June 2011 - May 2012
U.S. Air Force June 2001 - May 2004
Skills
Information Assurance, Troubleshooting, Military, Computer Hardware, Network Engineering, Routers, Cabling, Software Installation, Network Administration, Computer Repair, Security, Active Directory, Network Security, XP, Hardware, Process Improvement, Windows 7, Program Management, Laptops, DHCP
Education
Kaplan University-Davenport Campus 2011 — 2012
Bachelor of Applied Science (B.A.Sc.), Information Technology
Kaplan University 2009 — 2011
Associate of Science (A.S.), Information Technology
Airman Leadership Training in the U.S. Air Force
bachelor's degree; Associates Degree, Information Technologies; Information Technologies specializing in network administration
APAC Customer Services January 2014 - Present
APAC Customer Services August 2012 - December 2013
Oak Tree Inn June 2011 - May 2012
U.S. Air Force June 2001 - May 2004
Skills
Information Assurance, Troubleshooting, Military, Computer Hardware, Network Engineering, Routers, Cabling, Software Installation, Network Administration, Computer Repair, Security, Active Directory, Network Security, XP, Hardware, Process Improvement, Windows 7, Program Management, Laptops, DHCP
Education
Kaplan University-Davenport Campus 2011 — 2012
Bachelor of Applied Science (B.A.Sc.), Information Technology
Kaplan University 2009 — 2011
Associate of Science (A.S.), Information Technology
Airman Leadership Training in the U.S. Air Force
bachelor's degree; Associates Degree, Information Technologies; Information Technologies specializing in network administration
Laura Kurtenacker's APAC Customer Services Experience April 2007 - July 2011
Job Learning Facilitator at Humana
Industry Consumer Services
Experience
Humana March 2014 - Present
Humana February 2012 - March 2014
UnitedHealth Group July 2011 - February 2012
APAC Customer Services April 2007 - July 2011
CTU Online May 2006 - March 2007
Quinalan & Fabish Music Co November 2000 - December 2005
Skills
Program Management, Policy, Human Resources, Interviews, Coaching, Training, Customer Service, Sales, Call Centers, Employee Training, Databases, Editing, Auditing, Employee Benefits, Leadership, Team Building, Customer Satisfaction, Team Leadership, Time Management, Process Improvement, Leadership Development, Sales Management, Performance Management, Recruiting
Education
Illinois Wesleyan University 1989 — 1994
Bachelor, Music Education
Humana March 2014 - Present
Humana February 2012 - March 2014
UnitedHealth Group July 2011 - February 2012
APAC Customer Services April 2007 - July 2011
CTU Online May 2006 - March 2007
Quinalan & Fabish Music Co November 2000 - December 2005
Skills
Program Management, Policy, Human Resources, Interviews, Coaching, Training, Customer Service, Sales, Call Centers, Employee Training, Databases, Editing, Auditing, Employee Benefits, Leadership, Team Building, Customer Satisfaction, Team Leadership, Time Management, Process Improvement, Leadership Development, Sales Management, Performance Management, Recruiting
Education
Illinois Wesleyan University 1989 — 1994
Bachelor, Music Education
Danielle Hannah's APAC Customer Services Experience January 1995 - July 1997
Job Telecommunications Professional
Industry Telecommunications
Experience
Fulenwider Enterprises July 2011 - Present
Girl Scouts Carolinas Peaks to Piedmont September 2005 - Present
Bank of America January 1998 - December 2000
APAC Customer Services January 1995 - July 1997
Education
Guilford Technical Community College 2005 — 2006
No, Culinary Tech
Fulenwider Enterprises July 2011 - Present
Girl Scouts Carolinas Peaks to Piedmont September 2005 - Present
Bank of America January 1998 - December 2000
APAC Customer Services January 1995 - July 1997
Education
Guilford Technical Community College 2005 — 2006
No, Culinary Tech
Sam Benton's APAC Customer Services Experience May 2012 - June 2013
Job Project Manager at ExpoDisplays
Industry Events Services
Experience
ExpoDisplays November 2014 - Present
Professional Displays of Tampa, Inc July 2013 - November 2014
APAC Customer Services May 2012 - June 2013
MultiPoint Communications February 2010 - November 2011
Walter Hopkins Company May 2004 - February 2010
Skills
Management, Sales, Account Management, New Business Development, Video Conferencing, Strategic Planning, Customer Service, Networking, Microsoft Office, Social Media, Telecommunications, Marketing, Customer Satisfaction, Salesforce.com
Education
Jefferson State Community College
Associate's degree, Business Administration and Management, General
ExpoDisplays November 2014 - Present
Professional Displays of Tampa, Inc July 2013 - November 2014
APAC Customer Services May 2012 - June 2013
MultiPoint Communications February 2010 - November 2011
Walter Hopkins Company May 2004 - February 2010
Skills
Management, Sales, Account Management, New Business Development, Video Conferencing, Strategic Planning, Customer Service, Networking, Microsoft Office, Social Media, Telecommunications, Marketing, Customer Satisfaction, Salesforce.com
Education
Jefferson State Community College
Associate's degree, Business Administration and Management, General
Bianca Barbaro's APAC Customer Services Experience December 2012 - Present
Job Customer Service Professional at APAC Customer Services
Industry Insurance
Experience
APAC Customer Services December 2012 - Present
Music Not Politics January 2010 - Present
Skills
PC technician, Android, windows 3.x, windows 95, windows 98, Windows ME, Windows XP, Windows Vista, Windows 7, Microsoft Office, Second Life, Management, Event promotion, Photoshop, SAM Broadcaster, Writing (various), Troubleshooting, Microsoft Office 2003, Technical Support
Education
Kaplan University 2007 — 2008
IT - Web Deisgn, 3.8
APAC Customer Services December 2012 - Present
Music Not Politics January 2010 - Present
Skills
PC technician, Android, windows 3.x, windows 95, windows 98, Windows ME, Windows XP, Windows Vista, Windows 7, Microsoft Office, Second Life, Management, Event promotion, Photoshop, SAM Broadcaster, Writing (various), Troubleshooting, Microsoft Office 2003, Technical Support
Education
Kaplan University 2007 — 2008
IT - Web Deisgn, 3.8
Nathanial Everts's APAC Customer Services Experience 1998 - 2000
Job Technical support analyst
Industry Information Technology and Services
Experience
UnitedHealth Group March 2015 - Present
DecisionOne February 2013 - March 2015
Stauer through Aerotek October 2012 - January 2013
AllianceOne January 2007 - September 2012
Pinnacle Financial Group, Inc. March 2006 - January 2007
AllianceOne February 2002 - March 2006
MCI Worldcom July 2000 - January 2002
APAC Customer Services 1998 - 2000
Skills
Recoveries, Skip Tracing, Call Centers, Software Documentation, Vendor Management, Banking, Process Improvement, Cold Calling, Microsoft Office, Outlook, Customer Experience, Technical Support, XP, Goal Oriented, Credit Cards, Bankruptcy, Customer Service, Training, Windows, Team Building
Education
Hawkeye Community College 1998 — 1999
Associate's degree, Information Technology
Hawkeye Community College 1996 — 1999
Associate's degree, General Education
UnitedHealth Group March 2015 - Present
DecisionOne February 2013 - March 2015
Stauer through Aerotek October 2012 - January 2013
AllianceOne January 2007 - September 2012
Pinnacle Financial Group, Inc. March 2006 - January 2007
AllianceOne February 2002 - March 2006
MCI Worldcom July 2000 - January 2002
APAC Customer Services 1998 - 2000
Skills
Recoveries, Skip Tracing, Call Centers, Software Documentation, Vendor Management, Banking, Process Improvement, Cold Calling, Microsoft Office, Outlook, Customer Experience, Technical Support, XP, Goal Oriented, Credit Cards, Bankruptcy, Customer Service, Training, Windows, Team Building
Education
Hawkeye Community College 1998 — 1999
Associate's degree, Information Technology
Hawkeye Community College 1996 — 1999
Associate's degree, General Education
Anthony Montague's APAC Customer Services Experience May 2011 - November 2011
Job Dispatcher at Per Mar Security Services
Industry Security and Investigations
Experience
Per Mar Security Services November 2011 - Present
APAC Customer Services May 2011 - November 2011
Qdoba Restaurant Corporation September 2008 - November 2011
Skills
Inside Sales, Typing, Data Entry, Telephone Skills, Customer Satisfaction, Fax, Filing, Supervisory Skills, Office Equipment, Process Scheduler, First Aid, Appointment Scheduling, Spreadsheets, Outlook, Microsoft Office 2007, Office Management, Critical Thinking, Cashiering
Education
Kaplan University-Davenport Campus 2008 — 2010
Associates of Applied Sciences, Paralegal Studies
Per Mar Security Services November 2011 - Present
APAC Customer Services May 2011 - November 2011
Qdoba Restaurant Corporation September 2008 - November 2011
Skills
Inside Sales, Typing, Data Entry, Telephone Skills, Customer Satisfaction, Fax, Filing, Supervisory Skills, Office Equipment, Process Scheduler, First Aid, Appointment Scheduling, Spreadsheets, Outlook, Microsoft Office 2007, Office Management, Critical Thinking, Cashiering
Education
Kaplan University-Davenport Campus 2008 — 2010
Associates of Applied Sciences, Paralegal Studies
Bryce Adams's APAC Customer Services Experience July 2000 - March 2002
Job Benefits Specialst at Aon Hewitt
Industry Hospital & Health Care
Experience
Aon Hewitt July 2013 - May 2014
Baxter Healthcare April 2011 - January 2013
Abbott Laboratories July 2009 - July 2010
NorthShore University HealthSystem April 2002 - February 2008
APAC Customer Services July 2000 - March 2002
Computershare June 1998 - July 2000
Skills
Supervisory Skills, Call Center, Customer Service, Healthcare, Quality Assurance, Project Management, Training & Development, Microsoft Office
Education
Illinois State University 1985 — 1990
B.S., History
Aon Hewitt July 2013 - May 2014
Baxter Healthcare April 2011 - January 2013
Abbott Laboratories July 2009 - July 2010
NorthShore University HealthSystem April 2002 - February 2008
APAC Customer Services July 2000 - March 2002
Computershare June 1998 - July 2000
Skills
Supervisory Skills, Call Center, Customer Service, Healthcare, Quality Assurance, Project Management, Training & Development, Microsoft Office
Education
Illinois State University 1985 — 1990
B.S., History
Michael Cretton's APAC Customer Services Experience December 2010 - November 2011
Job Graphic Design Student at ITT Technical InstituteGreen Bay
Industry Graphic Design
Experience
APAC Customer Services December 2010 - November 2011
Skills
Photoshop, Illustrator, InDesign, Graphic Design, Adobe Creative Suite, Microsoft Office, Web Design, Photography, HTML, Logo Design, Illustration, PowerPoint, Typography, Microsoft Word, Dreamweaver, Social Media, CSS, Microsoft Excel, Drawing, Advertising
Education
ITT Technical Institute-Green Bay 2012 — 2014
Associate of Arts and Sciences (AAS), Graphic Communications and Design
APAC Customer Services December 2010 - November 2011
Skills
Photoshop, Illustrator, InDesign, Graphic Design, Adobe Creative Suite, Microsoft Office, Web Design, Photography, HTML, Logo Design, Illustration, PowerPoint, Typography, Microsoft Word, Dreamweaver, Social Media, CSS, Microsoft Excel, Drawing, Advertising
Education
ITT Technical Institute-Green Bay 2012 — 2014
Associate of Arts and Sciences (AAS), Graphic Communications and Design
Shane Zickefoose's APAC Customer Services Experience January 1991 - April 1998
Job Supply Chain Manager
Industry Machinery
Experience
Al-jon Manufacturing December 2011 - Present
Pella Corporation April 1998 - December 2011
APAC Customer Services January 1991 - April 1998
Skills
Lean Manufacturing, Continuous Improvement, Kaizen, 5S, Value Stream Mapping, Inventory Management, Purchasing, Manufacturing, Supply Chain Management, Supply Chain, Inventory Control, MRP, Logistics, Operations Management, Process Improvement, Materials Management, Kanban, Manufacturing..., Warehousing, Manufacturing Operations, Supply Management, Team Building, Supply Chain..., Warehouse Management, Logistics Management, Supply Chain Operations, DMAIC
Education
Indian Hills Community College
Al-jon Manufacturing December 2011 - Present
Pella Corporation April 1998 - December 2011
APAC Customer Services January 1991 - April 1998
Skills
Lean Manufacturing, Continuous Improvement, Kaizen, 5S, Value Stream Mapping, Inventory Management, Purchasing, Manufacturing, Supply Chain Management, Supply Chain, Inventory Control, MRP, Logistics, Operations Management, Process Improvement, Materials Management, Kanban, Manufacturing..., Warehousing, Manufacturing Operations, Supply Management, Team Building, Supply Chain..., Warehouse Management, Logistics Management, Supply Chain Operations, DMAIC
Education
Indian Hills Community College
Emiko Davis's APAC Customer Services Experience August 2013 - April 2014
Job Health/Life Agent
Industry Insurance
Experience
UPS June 2008 - Present
APAC Customer Services August 2013 - April 2014
Connextions August 2012 - December 2012
Chartwells (Higher Education Division) 2010 - September 2012
Skills
Customer Service, Forklift Operator, Insurance, Inventory Management, Logistics, Operations Management, Warehousing, Transportation, Training, Microsoft Word, Team Building, Account Management, Microsoft Excel, Sales, Customer Satisfaction, Leadership, Management, Data Entry, Microsoft Office
Education
Johnson C. Smith University - JCSU 2015 — 2019
Bachelor of Business Administration (BBA), Business Administration and Management, General
Garinger High School 1994 — 1997
Diploma
UPS June 2008 - Present
APAC Customer Services August 2013 - April 2014
Connextions August 2012 - December 2012
Chartwells (Higher Education Division) 2010 - September 2012
Skills
Customer Service, Forklift Operator, Insurance, Inventory Management, Logistics, Operations Management, Warehousing, Transportation, Training, Microsoft Word, Team Building, Account Management, Microsoft Excel, Sales, Customer Satisfaction, Leadership, Management, Data Entry, Microsoft Office
Education
Johnson C. Smith University - JCSU 2015 — 2019
Bachelor of Business Administration (BBA), Business Administration and Management, General
Garinger High School 1994 — 1997
Diploma
Stephanie Doggett's APAC Customer Services Experience October 1994 - December 1996
Job
Industry Education Management
Experience
Mt. Pleasant Child Development Center August 1998 - August 2012
APAC Customer Services October 1994 - December 1996
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, English, Windows, 10 Key, type 45 to 49 words a...
Education
Guilford Technical Community College 2011 — 2013
Associate's degree, Business Administration Human Resource
Guilford Technical Community College 1998 — 2006
Associate's degree, Early Childhood Education and Teaching
Mt. Pleasant Child Development Center August 1998 - August 2012
APAC Customer Services October 1994 - December 1996
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, English, Windows, 10 Key, type 45 to 49 words a...
Education
Guilford Technical Community College 2011 — 2013
Associate's degree, Business Administration Human Resource
Guilford Technical Community College 1998 — 2006
Associate's degree, Early Childhood Education and Teaching
Damon Elliott's APAC Customer Services Experience October 2012 - Present
Job Customer Service Rep at APAC Customer Services
Industry
Experience
APAC Customer Services October 2012 - Present
Education
Guilford Technical Community College 2009 — 2013
APAC Customer Services October 2012 - Present
Education
Guilford Technical Community College 2009 — 2013
Cory Church's APAC Customer Services Experience February 2005 - July 2014
Job Recruiter searching for employment
Industry Human Resources
Experience
APAC Customer Services February 2005 - July 2014
NCO Group 2006 - 2011
Skills
Talent Acquisition, Applicant Tracking..., Onboarding, Recruiting, Performance Management, Screening, Human Resources, Sourcing, Talent Management, Employee Engagement, Screening Resumes, New Hire Orientations, Taleo, Interviews, Staffing Services, Job Descriptions, HR Policies, Temporary Staffing, Job Fairs, Temporary Placement, Employee Relations, Recruitments, Hiring, Recruitment Advertising, Resume Writing, Call Centers, Background Checks, Organizational..., Behavioral Interviewing, Cold Calling, Job Evaluation, Internet Recruiting
Education
Illinois State University
Bachelor of Arts (BA), English / Writing
APAC Customer Services February 2005 - July 2014
NCO Group 2006 - 2011
Skills
Talent Acquisition, Applicant Tracking..., Onboarding, Recruiting, Performance Management, Screening, Human Resources, Sourcing, Talent Management, Employee Engagement, Screening Resumes, New Hire Orientations, Taleo, Interviews, Staffing Services, Job Descriptions, HR Policies, Temporary Staffing, Job Fairs, Temporary Placement, Employee Relations, Recruitments, Hiring, Recruitment Advertising, Resume Writing, Call Centers, Background Checks, Organizational..., Behavioral Interviewing, Cold Calling, Job Evaluation, Internet Recruiting
Education
Illinois State University
Bachelor of Arts (BA), English / Writing
Dolen L's APAC Customer Services Experience October 2001 - April 2009
Job Transaction Processing Clerk at John Deere
Industry Machinery
Experience
John Deere September 2012 - Present
Dohrn Transfer Company March 2011 - September 2012
APAC Customer Services October 2001 - April 2009
Skills
Customer Service, Microsoft Office, Data Entry, Lotus Notes, Microsoft Excel, Outlook, Customer Satisfaction, Telephone Skills, Microsoft Word, Process Improvement, Access, Call Centers
Education
Kaplan University 2009 — 2011
Bachelor of Applied Science (B.A.Sc.), Business Management/Human Resources
North Scott High School 1999 — 2003
Diploma, General Studies
John Deere September 2012 - Present
Dohrn Transfer Company March 2011 - September 2012
APAC Customer Services October 2001 - April 2009
Skills
Customer Service, Microsoft Office, Data Entry, Lotus Notes, Microsoft Excel, Outlook, Customer Satisfaction, Telephone Skills, Microsoft Word, Process Improvement, Access, Call Centers
Education
Kaplan University 2009 — 2011
Bachelor of Applied Science (B.A.Sc.), Business Management/Human Resources
North Scott High School 1999 — 2003
Diploma, General Studies
Davis Michele's APAC Customer Services Experience January 2013 - Present
Job Corporate/Executive Agent at APAC Customer Services
Industry Outsourcing/Offshoring
Experience
Apac July 2013 - Present
APAC Customer Services January 2013 - Present
Service Writer October 2007 - September 2012
Iowa Masonic Nursing Health Facility June 1996 - June 2007
Education
Hamilton Technical College 2007 — 2008
Ceritified Medical Assistant
North Scott
Apac July 2013 - Present
APAC Customer Services January 2013 - Present
Service Writer October 2007 - September 2012
Iowa Masonic Nursing Health Facility June 1996 - June 2007
Education
Hamilton Technical College 2007 — 2008
Ceritified Medical Assistant
North Scott
Erik Sands's APAC Customer Services Experience March 2013 - April 2013
Job Retail Professional
Industry Retail
Experience
New Garden Nursery May 2013 - July 2013
APAC Customer Services March 2013 - April 2013
Create A Cake Catering at the Emerald Event Center May 2009 - December 2010
The Skimcaoters March 2006 - March 2009
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, SPSS, Customer Service, Project Management, Event Management, Construction, Restaurants, Telecommunications, Organization
Education
University of North Carolina at Greensboro 2010 — 2012
Bachelor of Arts (BA), Sociology
Guilford Technical Community College 2008 — 2010
Sociology
New Garden Nursery May 2013 - July 2013
APAC Customer Services March 2013 - April 2013
Create A Cake Catering at the Emerald Event Center May 2009 - December 2010
The Skimcaoters March 2006 - March 2009
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, SPSS, Customer Service, Project Management, Event Management, Construction, Restaurants, Telecommunications, Organization
Education
University of North Carolina at Greensboro 2010 — 2012
Bachelor of Arts (BA), Sociology
Guilford Technical Community College 2008 — 2010
Sociology
Tracy Barbour's APAC Customer Services Experience September 2001 - September 2003
Job Project Manager at Energy Ventures
Industry Marketing and Advertising
Experience
TRACY BARBOUR January 2005 - Present
Energy Ventures March 2015 - Present
Onward Search Digital Creative and Technology Talent September 2014 - February 2015
Accountemps August 2013 - March 2014
CEMEX January 2012 - August 2013
APAC Customer Services September 2001 - September 2003
Skills
Account Management, Management, Strategy, Sales, Recruiting, Project Management, B2B, Sales Operations, Employee Training, Time Management, Customer Service, Customer Retention, Customer Experience, SAP, SAP CRM, Training, Sales Management, Relationship Management, Cold Calling, Direct Sales, PowerPoint, Sandler, Conflict Resolution, Temporary Staffing, Negotiation, Relationship-building..., Social Media, Contract Negotiation, Building Relationships, Sales Process, Call Centers, Networking, CSS, HTML, Coding Experience, Consulting, Digital Media, Film Media, Staffing Services, Hiring, Team Building, Marketing, Digital Marketing, Career Development..., Resume Writing, Professional Mentoring, Social Media Marketing, Arts Administration, Non-profit Leadership, Relationship Building
Education
Nebraska Wesleyan University 1992 — 1996
English/Psychology/Theatre, 4.0
Hastings College 1993 — 1995
English/Psychology/Theatre, 3.8
US Army - Active Duty
88M, E3
TRACY BARBOUR January 2005 - Present
Energy Ventures March 2015 - Present
Onward Search Digital Creative and Technology Talent September 2014 - February 2015
Accountemps August 2013 - March 2014
CEMEX January 2012 - August 2013
APAC Customer Services September 2001 - September 2003
Skills
Account Management, Management, Strategy, Sales, Recruiting, Project Management, B2B, Sales Operations, Employee Training, Time Management, Customer Service, Customer Retention, Customer Experience, SAP, SAP CRM, Training, Sales Management, Relationship Management, Cold Calling, Direct Sales, PowerPoint, Sandler, Conflict Resolution, Temporary Staffing, Negotiation, Relationship-building..., Social Media, Contract Negotiation, Building Relationships, Sales Process, Call Centers, Networking, CSS, HTML, Coding Experience, Consulting, Digital Media, Film Media, Staffing Services, Hiring, Team Building, Marketing, Digital Marketing, Career Development..., Resume Writing, Professional Mentoring, Social Media Marketing, Arts Administration, Non-profit Leadership, Relationship Building
Education
Nebraska Wesleyan University 1992 — 1996
English/Psychology/Theatre, 4.0
Hastings College 1993 — 1995
English/Psychology/Theatre, 3.8
US Army - Active Duty
88M, E3
Racquel Brown's APAC Customer Services Experience April 2008 - Present
Job Customer Service Specialist at APAC Customer Services
Industry Outsourcing/Offshoring
Experience
APAC Customer Services April 2008 - Present
Education
Houston Community College
Lone Star College System
APAC Customer Services April 2008 - Present
Education
Houston Community College
Lone Star College System
Willie Gupton's APAC Customer Services Experience November 2012 - August 2013
Job Outsourcing/Offshoring Professional
Industry Outsourcing/Offshoring
Experience
Conduit Global 2013 - Present
APAC Customer Services November 2012 - August 2013
West Corporation November 2011 - October 2012
Bojangles' Restaurants, Inc. January 2011 - November 2011
Skills
Leadership, Customer Service, Call Centers, Customer Satisfaction
Education
Guilford Technical Community College 2012 — 2014
Associate of Science (A.S.)
Conduit Global 2013 - Present
APAC Customer Services November 2012 - August 2013
West Corporation November 2011 - October 2012
Bojangles' Restaurants, Inc. January 2011 - November 2011
Skills
Leadership, Customer Service, Call Centers, Customer Satisfaction
Education
Guilford Technical Community College 2012 — 2014
Associate of Science (A.S.)
Steven Frias's APAC Customer Services Experience 2011 - 2013
Job Outsourcing/Offshoring Professional
Industry Outsourcing/Offshoring
Experience
Friastech January 2001 - June 2013
APAC Customer Services 2011 - 2013
Education
Highline Community College 1995 — 1997
Associate of Science (A.S.), Computer Science
Friastech January 2001 - June 2013
APAC Customer Services 2011 - 2013
Education
Highline Community College 1995 — 1997
Associate of Science (A.S.), Computer Science
Ryan Dietz's APAC Customer Services Experience 2013 - 2014
Job Customer Relationship Specialist
Industry Consumer Services
Experience
APAC Customer Services 2013 - 2014
Rainbow Foods May 2009 - May 2013
Skills
Seven years of face to..., PX Assist, customer...
Education
Normandale Community College 2009 — 2011
Gustavus Adolphus College 2007 — 2008
APAC Customer Services 2013 - 2014
Rainbow Foods May 2009 - May 2013
Skills
Seven years of face to..., PX Assist, customer...
Education
Normandale Community College 2009 — 2011
Gustavus Adolphus College 2007 — 2008
Anthony Keogh's APAC Customer Services Experience June 2013 - April 2014
Job Agent
Industry Marketing and Advertising
Experience
Aflac April 2014 - Present
APAC Customer Services June 2013 - April 2014
Education
Inver Hills Community College 2007 — 2013
General Studies
Metropolitan State University 2008 — 2011
Minnesota State University, Mankato 2006 — 2007
General Studies
Henry Sibley High School 2004 — 2006
High School, General
Aflac April 2014 - Present
APAC Customer Services June 2013 - April 2014
Education
Inver Hills Community College 2007 — 2013
General Studies
Metropolitan State University 2008 — 2011
Minnesota State University, Mankato 2006 — 2007
General Studies
Henry Sibley High School 2004 — 2006
High School, General
Christopher Laskey's APAC Customer Services Experience August 2012 - Present
Job Tech Support at APAC Customer Services
Industry Food & Beverages
Experience
Coffee X Change November 2013 - Present
APAC Customer Services August 2012 - Present
Skills
Technical Support, Customer Service, People Skills, Apple Remote Desktop, Apple Software, Windows 8, Windows 7, Windows Services, Linux, Pharmacy Practice, Barista, Coffee Shops
Education
Mountain Rose Acadamy 2003 — 2004
ITT Technical Institute-Tucson
Digital Communication and Media/Multimedia
Coffee X Change November 2013 - Present
APAC Customer Services August 2012 - Present
Skills
Technical Support, Customer Service, People Skills, Apple Remote Desktop, Apple Software, Windows 8, Windows 7, Windows Services, Linux, Pharmacy Practice, Barista, Coffee Shops
Education
Mountain Rose Acadamy 2003 — 2004
ITT Technical Institute-Tucson
Digital Communication and Media/Multimedia
Matthew Hesse's APAC Customer Services Experience October 2012 - April 2013
Job Currently looking for the next opportunity
Industry
Experience
DCT INCORPORATED March 2014 - August 2014
KFC April 2013 - February 2014
APAC Customer Services October 2012 - April 2013
Walmart May 2007 - October 2007
Skills
Time Management, Customer Service, Sales, Computer Proficiency, Cooking, Microsoft Word, Microsoft Excel, Customer Satisfaction, Training, Data Entry
Education
Sparta high school 2001 — 2005
Diploma, General Studies
ITT Technical Institute-Green Bay
DCT INCORPORATED March 2014 - August 2014
KFC April 2013 - February 2014
APAC Customer Services October 2012 - April 2013
Walmart May 2007 - October 2007
Skills
Time Management, Customer Service, Sales, Computer Proficiency, Cooking, Microsoft Word, Microsoft Excel, Customer Satisfaction, Training, Data Entry
Education
Sparta high school 2001 — 2005
Diploma, General Studies
ITT Technical Institute-Green Bay
Williams Lea
StarTek
StarTek Inc
hiSoft Technology International Limited
Star Tek
Aon Hewitt Consulting
AON Hewitt Associates
Hewitt Associates, INC