Progressive Insurance
Industry: Car insurance company
DescriptionThe Progressive Corporation is one of the largest providers of car insurance in the United States. The company also insures motorcycles, boats, RVs and commercial vehicles, and provides home insurance through select companies. Progressive has expanded internationally as well, offering car insurance in Australia. Headquarters: Mayfield, Ohio, United States CEO: Tricia Griffith Number of employees: 30,000 Founders: Joseph Lewis, Jack Green
Progressive Insurance List of Employees There's an exhaustive list of past and present employees! Get comprehensive information on the number of employees at Progressive Insurance. You can filter them based on skills, years of employment, job, education, department, and prior employment.
Progressive Insurance Salaries. You can even request information on how much does Progressive Insurance pay if you want to. Learn about salaries, pros and cons of working for Progressive Insurance directly from the past employees.
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11,735 Progressive Insurance employees in database. Find out everything there's to know about Progressive Insurance employees. We offer you a great deal of unbiased information from the internal database, personal records, and many other details that might be of interest to you.
Progressive Insurance Employees
Progressive Insurance February 2015 - Present
Docherty Talent and Modeling Agency August 2012 - Present
Case Western Reserve University October 2014 - February 2015
Cleveland Museum of Art June 2014 - February 2015
Greater Cleveland Volunteers April 2014 - September 2014
Cleveland Play House November 2012 - April 2014
Karamu House June 2012 - August 2012
Gannon University August 2008 - May 2011
Kaiser Permanente June 2008 - August 2009
Skills
Leadership, Innovative Thinker, Stage, Enthusiastic..., Adaptability, Microsoft Office, Film, Shakespeare, Strong Organizational..., Team-oriented, Adobe Design Programs, Spikemark Software, Set Design, Television, Video, Editing, Acting, Costumes, Theatre, Patron Edge, Data Entry, Membership Sales
Education
Gannon University
Bachelor of Fine Arts (BFA), Communication and Theater Arts
Progressive Insurance December 2007 - December 2010
First Magnus Financial December 2006 - November 2007
Sebring Capital March 2006 - December 2006
NB lending August 2005 - December 2005
Skills
Microsoft Word, Microsoft Office, Microsoft Excel, PowerPoint, Customer Service, Outlook, Research, Windows, Public Speaking, Teaching, English, Strategic Planning
Education
Metropolitan State University of Denver 2013 — 2015
Bachelor's degree, Healthcare Management
Front Range Community College 2010 — 2012
Associate's Degree, Healthcare/Pre-Nursing
Washington Online University
Certificate, Paralegal
Virbac December 2013 - Present
Nestlé Purina North America July 2008 - November 2013
Catalyst Marketing Studios October 2006 - June 2008
The McClatchy Company June 2004 - September 2006
The McClatchy Company September 2000 - May 2004
Progressive Insurance June 1998 - August 2000
Ryder June 1995 - June 1998
Zimmer, Inc May 1992 - May 1995
Skills
Advertising, Budget, Marketing Strategy, Strategic Planning, Marketing, Market Research, Account Management, Marketing Communications, New Business Development, Sales Management, Social Media Marketing, Email Marketing, Cross-functional Team..., Online Advertising, Management, Budgets, Business Planning, Training, Multi-channel Marketing, Brand Management, P&L Management, Marketing Management, Product Development, CRM, Direct Mail, Negotiation, Strategy, Product Marketing, Customer Retention, Media Relations, Leadership, Direct Marketing, Sales, Program Management, Market Planning, Product Launch, Competitive Analysis, Segmentation, Marketing Research, Lead Generation, Customer Insight, B2B, Integrated Marketing, Pricing, Sales Operations, Market Analysis, Strategic Partnerships, Media Planning, Brand Development, Online Marketing
Education
University of Michigan - Stephen M. Ross School of Business 1990 — 1992
MBA, Marketing
Florida State University - College of Business 1986 — 1990
Bachelor of Science, Finance
Worker's Compensation Trust June 2013 - Present
Elm City Market Food Cooperative 2010 - 2012
Executive Auto Body July 2008 - October 2009
Progressive Insurance December 1999 - July 2008
Frank Roth Company January 1999 - December 1999
Kinko's Copy Center June 1994 - January 1999
Skills
Executive..., Office Management, Office Administration, Microsoft Office, QuickBooks, Paychex, FileMaker, Lotus Notes, Notary Public, Board of Directors..., Discretion, Board of Directors..., Minute Taking, Liasoning, Human Resources, Employee Benefits, Employee Training, Customer Service, Purchasing, Inventory Management, Project Management, Event Planning, Project Coordination, Multi Tasking, Negotiation, Personal Injury..., Claims Management, Property & Casualty..., Hospitality Management, Licensing, Liquor Licensing, Payroll, Accounts Payable, Vendor Management, Inter-departmental..., Report Writing, Onboarding, Interpersonal Skill, Appraisers, Marketing Communications, System Administration, Increase Productivity, Time Management, Time & Attendance, Highly Reliable, Food Safety, IP PBX, Robert's Rules of Order, Casualty, Commercial Lines
Education
Gateway Community College 1991 — 1993
Associate's degree, Hotel/Motel Administration/Management
Progressive Insurance November 2005 - Present
Hudson Valley White Knight Systems 2004 - 2005
Professional Marketing Group 2004 - 2005
Hudson Valley White Night Systems January 2001 - August 2004
Skills
Insurance, Negotiation, New Business Development, Business Development, Building Relationships, Property & Casualty..., General Insurance, Sales, Insurance Adjusting, Microsoft Office, Claims Resolution, Claims Investigations, Small Boat Operations, Motorcycle Industry
Education
State University of New York at Buffalo 2000 — 2004
Bachelor of Arts, Political Science, Chinese Language
State University of New York College at Purchase 2003 — 2003
Italian Language and Literature, Architecture
Fudan University 2002 — 2003
Chinese Language, International Studies
Progressive Insurance October 2014 - Present
Progressive Insurance April 2007 - October 2014
Verizon Information Services January 2006 - January 2007
Enterprise Rent-A-Car February 2001 - December 2005
Skills
Business Development, Customer Service, Insurance, Sales, Leadership, Strategic Planning, Training, Business Analysis, Team Building, Microsoft Excel, Sales Management, Sales Operations, Business Strategy, New Business Development, Business Planning, Property & Casualty..., Marketing Strategy, Territory Analysis, Territory Management, Territory Development, Territory Account..., Sales Process, Sales Presentations, Data Analysis, Business Process..., Negotiation
Education
Furman University 1992 — 1996
Bachelor of Arts (BA), Business Administration and Management, General
Furman University 1992 — 1996
Bachelor of Arts (BA), Business Administration and Management, General
USAA June 2015 - Present
USAA November 2012 - June 2015
USAA August 2008 - November 2012
Savemart Supermarkets August 2007 - August 2008
Farmers Insurance July 2006 - July 2007
Progressive Insurance October 1999 - June 2006
Skills
Coaching, Public Speaking, Sales, Customer Service, Training, Insurance, Process Improvement, Underwriting, Property, Telephone Skills, Call Centers, Financial Services, Umbrella Insurance, Research, Data Analysis, Employee Training, Customer Retention, Customer Satisfaction, Leadership Development, Microsoft Office, Microsoft Word, Team Building, Management, Outlook, Call Center, Leadership, Microsoft Excel, PowerPoint, Time Management, Event Planning, Project Management, Change Management, Human Resources
Education
Colorado Christian University 2012 — 2014
Bachelor of Science (B.S.), Psychology
Folsom Lake College 2004 — 2009
Associate's degree, Social Sciences
Casa Roble High School 1996 — 2000
High School Diploma, General Studies
Keller Williams Consultants Realty September 2013 - Present
Wendys International 2008 - 2010
Battelle June 2004 - April 2008
Progressive Insurance 2000 - 2003
Skills
HRIS, PeopleSoft, Deferred Compensation, Strategic Planning, Vendor Management, Data Analysis, Payroll, Customer Service, Social Media, Management, Microsoft Excel, Program Management, Public Speaking, Change Management, Human Resources, Succession Planning, Onboarding, Process Improvement, Budgets, Performance Management, Project Management, Policy, Team Building
Education
Norwich University 2015 — 2017
Master of Business Administration (MBA)
Hondros College 2013 — 2013
Pre-license coursework, Real Estate Sales
Franklin University 2008 — 2012
Bachelor's degree, Human Resources Management
Highland 1996 — 2000
Progressive Insurance January 2015 - Present
Bright House Networks May 2005 - April 2014
Skills
Level Design, Game Design, Scripting, Video Games, Game Development, Unreal Engine 3, UnrealScript, Photoshop, JavaScript, Storyboarding, Creative Writing, Visio, Cross Functional Team..., Editing, Time Management, Storytelling, 3D Studio Max, Game Design Documents, Microsoft Suites, Design and Development..., Screenwriting, Game Writing, Game Usability & Testing, Gameplay
Education
Full Sail University
Master's Degree, Creative Writing, 3.00 GPA
Full Sail University
Bachelor's Degree, Game Design, 3.36 GPA
Progressive Insurance October 2014 - Present
Veritext Legal Solutions September 2014 - October 2014
Burns White LLC June 2011 - May 2014
Woomer & Hall, LLP August 2009 - February 2011
Gannon University August 2005 - May 2009
Erie County Adult Probation and Parole Department June 2008 - August 2008
Jordan Tax Services May 2007 - August 2007
Skills
Spanish, Microsoft Office, Westlaw, Lexis, Needles, Prevail, Civil Litigation, Medical Records, ProLaw, PACER, Criminal Justice, Accurint, Medical Malpractice, Personal Injury, Plaintiff, Defense, Paralegals, Administrative..., Product Liability, Social Security..., Workers' Compensation..., General Liability...
Education
Gannon University 2005 — 2009
Bachelor's Degree, Legal Studies, Magna Cum Laude (3.8)
MedHOK April 2015 - Present
Catalina Marketing December 2013 - April 2015
Progressive Insurance March 1990 - December 2013
Skills
IT Management, SDLC, SharePoint, IT Strategy, Vendor Management, ITIL, Requirements Analysis, Enterprise Architecture, Process Improvement, Requirements Gathering, Microsoft SQL Server
Education
Franklin University 2010 — 2012
Master of Business Administration (M.B.A.), Management
Prescott's, Inc Claims SupervisorGEICO2002 - 2013
Progressive Insurance 1999 - 2002
Skills
Medical Devices, Product Development, Account Management, Operating Room, Troubleshooting, Sales, Management, Medical Sales
Education
George Mason University 1995 — 1999
Bachelor of Arts (BA), Psychology
Farmers Insurance January 2007 - Present
Progressive Insurance 2004 - 2006
L.L. Bean 2003 - 2004
Skills
Customer Service, CRM, Software Documentation
Education
Keller Graduate School of Management of DeVry University 2006 — 2009
Graduate, MBA
Florida State University - College of Business 1998 — 2002
B.S., Multinational Business
4 Rivers Realty, LLC March 2013 - Present
1st KY Realty August 2011 - March 2013
Progressive Insurance 2001 - 2004
Progressive Insurance 2001 - 2004
Progressive Insurance 2001 - 2004
Allstate 1997 - 2000
Skills
Real Estate, Real Estate Financing, First Time Home Buyers, Marketing Strategy, Buyer Representation, Seller Representation, Investment Properties, Residential Homes, Lakefront Homes, New Homes, Sellers, e-PRO, Move Up Buyers, Vacation Homes, Waterfront, Relocation, Listings, Short Sales, Single Family Homes, Foreclosures
Education
Freed-Hardeman University 1992 — 1996
Bachelor of Arts, History/Business
Marshall County High School 1988 — 1992
Lakeland Electric June 2012 - Present
Polk County School Board August 2005 - June 2012
Progressive Insurance November 2001 - July 2005
Skills
Electric Power, Power Plants, Power Generation, Process Improvement, Energy, Training, Instructional Design, Visio, Performance Management, Project Management, MS Project
Education
Southeastern University 2009 — 2011
Master of Education (M.Ed.), Educational Leadership and Administration, General
Florida State University - College of Business 1995 — 2000
Bachelor of Science (B.S.), Risk Management/ Insurance
Progressive Insurance May 2014 - Present
Progressive Insurance April 2012 - May 2014
Progressive Insurance December 2010 - April 2012
Progressive Insurance 2005 - December 2010
The News-Herald 2003 - 2005
Independent Medical Biller 2000 - 2003
Avenger Pest Control May 2001 - December 2002
Cardiovascular Consultants June 1997 - December 2000
Skills
Insurance, Social Media, Customer Service, Coaching, Selling, Advertising, Cold Calling, Account Management, Sales Management
Education
Franklin University 2008 — 2010
Bachelors Degree in Business Management and Administration
Lakeland Community College 1999 — 2003
Associate's Degree, Arts and Science
Euclid High School 1994 — 1998
Progressive Insurance November 2014 - Present
FedEx Freight August 2013 - November 2014
Applebee's January 2012 - September 2014
US Navy Reserve April 2008 - April 2014
Walmart May 2009 - January 2012
Skills
Customer Service, Retail Sales, Customer Oriented, Communication Skills, Physical Education, Clerical Skills, Proficient Typing Skills, Memory Management, Security Clearance, Weapons Handling, Dependable Team Player, Critical Thinking, Military Training, Microsoft Excel, Communication, Problem Solving, Customer Satisfaction, Leadership, Telephone Skills, Inventory Management, Data Entry, Mentoring, Cashiering, Close Attention to..., Team-oriented, Teamwork
Education
Fort Hays State University 2012 — 2016
Bachelor of Science (B.S.), Nursing - In Progress
Pueblo Community College 2012 — 2014
Pre-Nursing, Pre-Nursing Studies
Progressive Insurance December 2013 - Present
Third Federal Savings September 2012 - November 2013
Junior Achievement of Greater Cleveland 2013 - 2013
Deloitte September 2008 - September 2012
Ryerson University September 2005 - April 2011
Sears Canada January 2008 - May 2008
Skills
CPA, Chartered Accountant..., Accounting, Internal Audit, Auditing, Variance Analysis, Internal Controls, Finance, GAAP, IFRS
Education
Ryerson University 2005 — 2008
Bachelor of Commerce (B.Com.), Accounting
George Brown College 2003 — 2005
College Diploma, Accounting
Moscow Aviation Institute (State Technical University) (MAI)
Nakhabinskaya #3 High School
Howard Flood Music & Publishing, LLC April 2013 - Present
Howard L. Highland, Attorney & Counsellor-at-Law September 2011 - Present
W&L Citizenship and Immigration Program August 2010 - September 2011
Washington and Lee University School of Law August 2008 - July 2010
W&L Transnational Law Institute's Liberia Access to Justice Program January 2008 - May 2008
Law Office of John Cline July 2007 - August 2007
W&L Law Black Lung Clinic May 2006 - May 2007
Progressive Insurance 2003 - 2004
Education
York University - Osgoode Hall Law School 2010 — 2012
LL.M.
Washington and Lee University School of Law 2005 — 2008
J.D., Law
The University of Texas at Austin 1999 — 2002
B.A., with honors, Classics, Anthropology
Virginia Polytechnic Institute and State University
Urban Affairs and Planning (non degree seeking graduate student)
George Mason University
Anthropology (non-degree seeking graduate student)
The Australian National University
Direct Exchange Program with University of Texas
Progressive Corporation August 2010 - Present
Progressive Insurance August 2001 - August 2010
Education
Francis Marion University 1996 — 2000
Bachelor of Arts (BA), Political Science and Government
Waste Knot Needlepoint May 2008 - Present
Progressive Insurance 2002 - 2007
Nationwide Insurance 1999 - 2002
Skills
Insurance, Property & Casualty..., Small Business, Customer Service, Needlepoint, Claims Handling, Claims Investigations, Litigation, Claim, General Insurance, Team Building, Social Media, Sales, Public Relations, Event Planning, Leadership
Education
Frostburg State University 1979 — 1983
BA, Business Administration
oakland mills
Progressive Insurance February 2015 - Present
Progressive Insurance December 2013 - February 2015
Progressive Insurance April 2013 - December 2013
Progressive Insurance February 2012 - April 2013
Progressive Insurance February 2005 - February 2012
Skills
Analysis, Financial Risk, Internal Controls, Vendor Management, Sarbanes-Oxley Act, Risk Assessment, Insurance, Customer Service, Due Diligence, SAS, Business Analysis, Financial Analysis, Process Improvement, Claim, Business Process..., Data Analysis, Risk Management
Education
Franklin University
Bachelor's degree, Forensic Accounting
Franklin University
Bachelor's degree, Accounting
Progressive Insurance October 2006 - Present
Skills
COBOL, DB2, Microsoft SQL Server, ASP.NET, C#, XML, JCL, JavaScript, IDMS, HTML, WebSphere MQ, XSLT, Syncsort, SharePoint, QMF, Agile Methodologies, Databases, Testing, Software Development, Test Driven Development, Object Oriented Design, SDLC, .NET
Education
Gannon University 1996 — 2000
Bachelors, Management Information Systems (MIS)
Elk County Catholic 1992 — 1996
Progressive Insurance December 2012 - Present
Progressive Insurance December 2012 - Present
Progressive Insurance January 2010 - December 2012
Progressive Insurance November 2007 - January 2010
York Claims Service, Inc. April 2003 - November 2007
Skills
Insurance, Claims, Property & Casualty..., Liability, Claims Management, Leadership, Legal Liability, Casualty Insurance, General Insurance, Risk Management, Commercial Insurance
Education
Gannon University 1999 — 2003
Bachelor of Science (BS), Mathematics
Euclid High School 1995 — 1999
Progressive Insurance June 2011 - Present
Tangoe November 2010 - June 2011
T-Mobile April 2009 - July 2010
Skills
Team Management, Public Speaking, Underwriting, Property & Casualty..., Communication, Customer Service, Business Process..., Social Media, Strategic Planning
Education
Metropolitan State University of Denver 2003 — 2006
Bachelor's Degree, Business, Management, Marketing, and Related Support Services
Front Range Community College 2000 — 2003
Associate's Degree, General Studies
Progressive Insurance February 2007 - Present
Progressive Insurance March 2005 - February 2007
Progressive Insurance May 2002 - March 2005
Progressive Insurance August 1999 - May 2002
Progressive Insurance November 1993 - August 1999
Skills
Onboarding, Talent Management, Employee Relations, Talent Acquisition, Performance Management, Leadership Development, Workforce Planning, Employee Benefits, Succession Planning, Human Resources, Employee Training, Interviews, Organizational..., Leadership
Education
Florida State University - College of Business
Bachelor of Science, Marketing
University of South Florida
Human Resources Management Certificate
Progressive Insurance January 2003 - Present
GEICO January 2002 - January 2003
State Farm Insurance June 1995 - January 2002
Skills
Litigation, Negotiation, Insurance Negotiations, Coverage Issues, Litigation Management, Liability Analysis, Insurance Law, Legal Liability, Property, Property Damage, Subrogation, Claim, Claims Management, Liability, Claims Investigations, Property, Claim Investigation, Legal Research, Civil Litigation
Education
Fordham University
Bachelor of Arts (B.A.), Philosophy
New York Law School
Doctor of Law (J.D.)
Civic Entertainment Group, LLC (A Seacrest Global Group Company) November 2013 - Present
Civic Entertainment Group, LLC (A Seacrest Global Group Company) December 2011 - November 2013
Hearst Magazines January 2010 - December 2011
Progressive Insurance May 2005 - January 2010
Skills
MS Office Suite, Adobe Creative Suite, Marketing Strategy, Integrated Marketing, Global Strategy, Social Media, Digital Marketing, Microsoft Office, Strategy, Strategic Planning, Business Strategy, Project Management, Web Applications, Mobile Applications, 360 Campaigns, Facebook Marketing, Twitter, Klout, Experiential Events, Experiential Marketing, Social Media Marketing, Social Media Strategist, Client Relations Skills, Business Development, Event Management, Creative Ideation, Relationship Marketing, Content Management, Social Media Measurement, Content Strategy, HTML, CSS, Web Analytics, Digital Strategy, User Generated Content, Branded Entertainment, Digital Media, Online Advertising, Social Networking, Entertainment, New Media, Brand Management, Publishing, Marketing Communications, Facebook, Advertising, Marketing, Mobile Marketing, Management, Leadership
Education
Fordham University - Graduate School of Business Administration 2011 — 2015
MBA, Marketing/Marketing Management, General
University of Southern California - Marshall School of Business 2001 — 2005
BS, Business Administration
Progressive Insurance November 2001 - Present
PGR 1987 - Present
Progressive Insurance January 1997 - November 2001
Skills
Business Requirements, Vendor Management, Software Development, Insurance, Business Process, Leadership, SDLC, Management
Education
Franklin University 2007 — 2009
Bachelors Degree, e-Marketing
Lakeland Community College 1980 — 2007
Associates Degree, Liberal Arts
Automatic Water January 2005 - Present
Kinetico Incorporated 1995 - 2009
Automatic Water September 1998 - January 2005
Progressive Insurance 1997 - 1998
Best Buy 1996 - 1998
Harris Water Conditioning, Inc. 1995 - 1997
Education
The University of Akron 1991 — 1992
General Studies
Gannon University 1990 — 1991
X-Ray Technology/Radiography
Chardon High School 1989 — 1990
Diploma, College Prep
Cleveland Clinic November 2013 - Present
Progressive Insurance May 2013 - November 2013
Progressive Insurance 2010 - June 2013
Progressive Insurance June 2008 - June 2009
Progressive Insurance June 2004 - June 2008
Progressive Insurance June 2006 - June 2007
JcPenny August 2000 - June 2001
Skills
Training, Microsoft Excel, Microsoft Word, HTML, Access, PowerPoint, Process improvements, Reporting & Analysis, Technical Writing, Technical Documentation, Root Cause Analysis, Instructional Design, Graphic Design
Education
Franklin University 2012 — 2014
Masters of Science, Learning Design and Performance Management
Franklin University 2002 — 2006
Bachelor of Science (B.S.), Management Information Systems, Cum Laude
Lakeland Community College 2000 — 2002
Associate Degree of Business, Microcomputers
AARP September 2006 - Present
Progressive Insurance May 2003 - September 2006
Allstate Insurance Company June 2002 - May 2003
Allstate Insurance Company July 1996 - August 2000
Skills
Community Outreach, Non-profits, Public Speaking, Program Development, Event Planning, PowerPoint, Writing, Word, Public Relations, Editing, Newsletters, Community Relations, Negotiation, Fundraising, Nonprofits, Management, Microsoft Word, Marketing, Government, Volunteer Management, Community Development, Public Policy, Grants, Training, Recruiting, Leadership Development, Policy Analysis
Education
The Erickson School at the University of Maryland Baltimore County 2007 — 2008
MBA, Management of Aging Services
University of Maryland, College Park 1999 — 2001
Bachelor of Arts, Communication Studies
Frederick Community College 1998 — 1999
Associate of Arts, General Studies
Progressive Insurance July 2014 - Present
Progressive Insurance April 2010 - Present
L'Abbate Balkan Colavita & Contini November 2007 - April 2010
Kelly, Rode, Kelly LLP July 2004 - November 2007
Skills
Litigation, Trials, Mediation, Arbitration, Motions, Courts, Product Liability, Trial Practice, Liability, Personal Injury, Legal Research, Insurance Law, Jury Trials, Litigation Management, Public Liability
Education
Fordham Law School 1996 — 1998
24 Credit Program for Foreign Lawyers, Law
Pontifica Universidad Madre y Maestra
Farmers Insurance October 2011 - Present
Progressive Insurance January 2011 - October 2011
Fogelman Management Group June 2010 - January 2011
Ultimate Electronics October 2009 - June 2010
Best Buy November 2004 - October 2009
Skills
Community Relations, Term Life Insurance, Group Training, Insurance, Employee Benefits, Customer Retention, Sales, Real Estate, Community Development, Property Management, Life Insurance, Property, Team Building, Training, Cold Calling, Umbrella Insurance, Whole Life, Brokers, Marketing, Property & Casualty..., Small Business, Direct Sales, Outlook, Disability Insurance, Health Insurance, Commercial Insurance, Workers Compensation, General Insurance, Underwriting, Accident, Customer Service, Critical Illness, Sales Process, Homeowners, Health Savings Accounts, B2B, Universal Life, Business Development, Property
Education
Pikes Peak Community College 2010 — 2011
Business, Management
Front Range Community College 2009 — 2010
Business Management
RE/MAX Properties Inc. Colorado Springs, CO December 2009 - Present
Coldwell Banker Trent and Company August 2006 - December 2008
Mortgage Loan Officer January 2003 - August 2005
Progressive Insurance October 1995 - January 2002
Troy Zook Legal Investigations 1993 - 1995
Skills
Strategic Planning, Foreclosures, Marketing, Real Estate, Short Sales, First Time Home Buyers, Selling, Residential Homes, Listings, REO, Buyer Representation, Relocation, New Home Sales, Sellers, Commercial Real Estate, Single Family Homes, Luxury, Referrals, Customer Service, Investment Properties, HUD, Sales, Townhomes, Investors, Move Up Buyers, ABR, Real Property, e-PRO, Vacation Homes, Buyers, Condos, Resellers, SFR
Education
University of Colorado Boulder 1989 — 1991
BS, Political Science
Front Range Community College 1987 — 1988
Science/Biology
Fort Lewis College 1986 — 1987
Electives
Coronado High School 1984 — 1986
Progressive Insurance January 2007 - Present
Progressive Insurance June 2004 - December 2006
Progressive Insurance January 1995 - May 2004
Independent Consultant January 1993 - January 1995
Computer Horizons January 1991 - January 1993
Skills
C#, Web Services, Software Development
Education
Gannon University 1983 — 1987
BS
Eaton Corporation October 2008 - Present
Ferrets Unlimited Rescue Service June 2002 - November 2009
ASMGi August 2007 - October 2008
ColorMatrix Corporation August 2004 - August 2007
Progressive Insurance February 1998 - June 2004
About.com 1999 - 2000
Progressive Insurance October 1996 - February 1998
Skills
Disaster Recovery, VMware, Windows Server, ITIL, Virtualization, Process Improvement, System Monitoring, Citrix, HP Proliant, SiteScope, Backup Exec, Dell PowerEdge Servers, HP Blade, Active Directory, Solarwinds, Microsoft Cluster
Education
Kent State University 2013 — 2017
Master of Digital Sciences (est completion: spring 2017), Information Technology
Franklin University 2004 — 2007
BS, Information Technology
Lakeland Community College 2000 — 2004
Information Technology
Farmers Insurance Group of Companies July 2014 - Present
Farmers Insurance February 2014 - July 2014
Farmers Insurance June 2011 - February 2014
Farmers Insurance February 2010 - December 2011
Farmers Insurance April 2007 - February 2010
Farmers Insurance April 2002 - April 2007
Progressive Insurance March 2001 - March 2002
Progressive Insurance September 1998 - March 2001
Skills
Insurance, Property & Casualty..., Claims Management, Casualty, Claim, Liability, Process Improvement, Subrogation, Claim Investigation, Team Building, Strategic Planning, Organizational Culture, Legal Liability, Umbrella Insurance, Strategy, General Insurance, Workshop Facilitation, Team Leadership, Commercial Insurance, Training, Claims Handling, Employee Engagement, Property Damage, Leadership, Start-ups, Analysis, Negotiation, Litigation Management, Commercial Lines, Recruiting, Workers Compensation, Claims Resolution, Underwriting, Casualty Insurance
Education
California State University-Northridge
B.A.
George Fox University
Progressive Insurance September 2004 - Present
Parker Hannifin 1986 - 2004
Skills
SDLC, Disaster Recovery, Enterprise Architecture, IT Strategy, ITIL, Management, Storage Area Networks, IT Operations, Information Security, Requirements Gathering, Security, Enterprise Software, Leadership, SharePoint, TFS, Architectures, IT Management, Vendor Management, Process Improvement
Education
West Coast University 1990 — 1995
BS, IT & Accounting
Purdue University 1974 — 1976
Franklin College 1973 — 1974
Enterprise Rent a Car February 2013 - Present
Medical Associates of Northern New Mexico April 2010 - Present
Liability Insurance Claims Adjuster October 2008 - March 2010
Progressive Insurance September 1998 - October 2008
Frontier Bonding February 1993 - August 1997
Skills
Claims Resolution, Claim Investigation, Claims Management, Health Insurance, Medicare, Medical Billing, Liability, Casualty, Customer Service, Property & Casualty..., Accident, Data Entry, Microsoft Excel, Claims Handling, 10 Key, Property Damage, Adjusters, Microsoft Office, Microsoft Word, Medical Coding, PowerPoint, Underwriting, Subrogation, Human Resources, File Management
Education
University of Scranton 2012 — 2014
Masters Degree, Human Resources Management and Services, 3.87
CSU, Fresno
Bachelor of Science, Business Administration
Fresno City College
CSU; Bachelor of Science, Business Administration; General Education
Liberty Mutual Insurance May 2007 - Present
Progressive Insurance January 2007 - March 2007
Skills
Management, Business Analysis, Leadership, Customer Service, Risk Management, Process Improvement, Strategic Planning, Training, Analysis, Change Management, PowerPoint, Microsoft Excel, Microsoft Office, Microsoft Word, Public Speaking, Property
Education
Fordham University 2014 — 2015
Master of Business Administration (M.B.A.)
Wilkes University 2001 — 2005
Bachelor of Business Administration (B.B.A.), Marketing
Progressive Insurance June 2015 - Present
Geaugaroots August 2010 - Present
Nikki Castiglione Creative 2008 - Present
Progressive Insurance August 2014 - June 2015
Whole Foods Market November 2012 - August 2014
Pioneer Corporate Printers September 2010 - November 2012
Different Perspective July 2010 - September 2010
Skills
Web Design, Advertising, Brochures, Posters, Graphic Design, Adobe Creative Suite, Layout, Corporate Identity, Typography, Color Correction, Visual Communication, Illustrator, InDesign, Flash, Illustration, Photoshop, Logo Design, Photography, Image Manipulation, User Interface Design, Storyboarding, Branding & Identity, Graphics, Newsletters
Education
Full Sail University
Graphic Design, Graphic Design
Mount Union College
Media Computing, Art, Graphic Design, Spanish
Mathematica Policy Research March 2013 - Present
George Mason University January 2012 - December 2012
Progressive Insurance May 2012 - August 2012
Nirschl Orthopaedic Center for Sportsmedicine and Joint Reconstruction July 2011 - December 2011
Marriott International May 2011 - September 2011
George Mason University August 2010 - May 2011
Marriott International April 2010 - September 2010
Groveton Baptist Church June 2009 - August 2009
AOA Advisory Services June 2008 - October 2008
University of Ghana Legon August 2007 - July 2008
Skills
Computer Science, Statistics, Microsoft Office, Teaching, Event Management, Administration, PowerPoint, SAS, Data Analysis, Matlab, Statistical Modeling, Microsoft Excel, SPSS, Data Mining, Quantitative Analytics, Operations Research, R, Optimization, Mathematical Modeling, Econometrics, Research, Biostatistics, Logistic Regression, SAS programming, SAS Programming
Education
George Mason University 2010 — 2012
MS, Statistical Science
George Mason University 2010 — 2012
MS, Operations Research
University of Ghana 2003 — 2007
BS, Statistics, Computer Science
Wesley Girls' High School 2000 — 2002
SSSCE, Elective Mathematics, Physics, Chemistry and Biology
University of Science and Technology Primary & Junior Secondary School 1993 — 1999
BECE, Science, Picture Making, Life Skills
PartsSource Inc. December 2007 - Present
Progressive Insurance February 2004 - December 2007
Skills
.NET, C#, LINQ, Unit Testing, NUnit, Continuous Integration, WPF, MVVM
Education
Franklin University 2003 — 2007
Bachelor’s Degree, Computer Science, 4.0
Lakeland Community College 1998 — 2001
Associate’s Degree, Midrange Programming
Thermo King Northwest Inc. December 2014 - Present
Summit Truck Group 2006 - 2014
B-MAC SALES CONSULTANT January 2005 - May 2006
Progressive Insurance August 2002 - January 2005
Hillsman Modular Molding September 1999 - July 2002
FRITO LAY/PEPSI CO July 1996 - May 1999
Skills
ISO 9000, TEXAS STATE LEGAL:..., DOD: Military Spec..., Heavy Truck..., DOT: Transportation, KBAN: Inventory Control..., Lease and Rental..., Project Management, Sales, Sales Operations, Management, Sales Management, Human Resources, New Business Development, Profit, Operations Management
Education
Texas Tech University 1994 — 1996
Bachelor of Business Administration (B.B.A.), Marketing
Frank Phillips College 1992 — 1994
Associate of Arts and Sciences (A.A.S.), Physical Sciences
Self 2004 - Present
Progressive Insurance 2012 - Present
Farmers Insurance January 2010 - April 2011
Farmers Insurance July 2007 - January 2010
Progressive Insurance February 2004 - June 2007
Progressive Insurance January 1998 - February 2004
Skills
Insurance, Casualty, Liability, Customer Service, Process Improvement, Claim, Liability Analysis, Property Damage, Subrogation, Claims Management, Property & Casualty..., Leadership, Training, Commercial Insurance, General Insurance, Analysis
Education
Freed-Hardeman University 1985 — 1989
BBA, Finance/Accounting
American Educational Institute Claims Law
North Eastern Technical
Ventas, Inc. September 2011 - Present
Fresenius Medical Care April 2010 - September 2011
Crowe Horwath LLP June 2008 - March 2010
Progressive Insurance January 2007 - August 2007
Libra Industries August 2006 - August 2007
Skills
SOX, Excel, Account Reconciliation, Banking, Visual Basic, Yardi Voyager, Nexus, Operating Budgets, Financial Audits, Bank Reconciliation, Accounts Payable, Accounts Receivable, Financial Statement..., Compilation Of..., SAP ERP, PowerPoint, Accruals, Job Costing, Word Processing, C++, Risk Assessment, IT Audit, Financial Forecasting, REIT, Journal Entries, Variance Analysis, Audit Command Language, Cycle Counting, Fixed Assets, Acquisition Integration, Sarbanes-Oxley Act, Microsoft Excel, Internal Audit, Financial Analysis, Finance, PeopleSoft, GAAP, General Ledger
Education
Kent State University - Graduate School of Management 2007 — 2008
Master's, Accounting
Franklin University 2003 — 2007
Bachelors, Accounting
Consultant / Independent September 2014 - Present
Megatrax Production Music March 2014 - Present
Electrified Discounters, Inc. October 2001 - February 2014
Progressive Insurance August 2013 - January 2014
Madison Colby, LLC June 1998 - December 2013
Skills
Software Development, .NET, C#, VB.NET, ASP.NET, ASP, VBScript, JavaScript, AJAX, SOAP, RESTful architecture, MVC Architecture, Microsoft SQL Server, T-SQL, Visual Studio, Project Management, Programming, Graphic Design, Pro Tools, Professional Audio, Studio Recording, Live Sound, Sound Mixing, Sound Editing, Stage Management
Education
Full Sail University 1995 — 1996
Audio Engineering
Hamden High School 1991 — 1995
High School Diploma, General Studies / Music
Progressive Insurance May 2015 - July 2015
BuildASign.com April 2013 - April 2015
Blizzard Entertainment June 2012 - February 2013
Skills
Customer Service, Customer Relations, Customer Satisfaction, Customer Experience, Customer Retention, Customer Support, Long-term Customer..., Sales, Audio Engineering, Professional Audio, Call Centers, Troubleshooting, Business Development, Technical Support
Education
Full Sail University 2009 — 2011
Bachelor's degree, Recording Arts
James Madison University 2006 — 2008
None, Computer and Information Sciences, General, None
Hidden Valley High School 2002 — 2006
Diploma
Progressive Insurance September 2014 - Present
2 Da Mic March 2012 - Present
CPR Cell Phone Repair February 2013 - June 2014
GK Direct – Fairborn, Oh August 2012 - November 2012
L Brands September 2010 - April 2012
Directv Call Center February 2008 - May 2009
Skills
Music, Entertainment, Music Production, Music Industry, Customer Service, Microsoft Office, Social Media, Electronics, Adobe Acrobat, Photoshop, Business Development, Leadership, Management, Technology, Quality Assurance, Mobile Applications, Creativity, Interactive Marketing, Music Business..., Sound, Studio Recording
Education
Full Sail University 2011 — 2013
Bachelor's Degree, Music Business
Alabama A&M University 2005 — 2008
Bachelor of Science (BS), Electrical Engineering Technology and Computer Science
Kettering Fairmont High School 2002 — 2005
Diploma, Engineering
Affinity Group Management February 2015 - Present
Progressive Insurance October 2012 - January 2015
Nick Mortallaro State Farm Insurance Agency December 2011 - October 2012
Farmers Insurance October 2010 - December 2011
Skills
Claims Management, Property & Casualty..., Claim, Liability, Casualty, Insurance, Property Damage, Subrogation, General Insurance, Liability Analysis, Homeowners, Claims Handling, Term Life Insurance, Umbrella Insurance, Sales, Casualty Insurance
Education
Fort Hays State University 2002 — 2006
Bachelor of Science (B.S.), Health and Human Performance
Fort Hays State University
Alpine Insurance Agency, Inc/CIAA/FlemJ,LLC May 2004 - Present
BBB 2007 - 2012
Nationwide Insurance January 2001 - December 2002
Progressive Insurance January 2001 - May 2002
Advanced Exercise Equipment January 2001 - January 2002
HealthStyles Fitness January 2000 - January 2001
Eastern Mountain Sports June 1999 - September 1999
Fairfield Residential March 1999 - April 1999
Skills
Best Salesperson of the..., First Management..., Married at 25, Highest Agent..., Sold first rental..., Purchased first primary..., Purchased first..., Owned 3 businesses at 33, Owned 3 properties at 34, Purchased my first..., Paid off all debt on my..., Did 60 push-ups in a..., Rentals, Casualty, Business, Designation, Residential Homes, Insurance, Condos, Single Family Homes, Property, Liability, Sales, Property & Casualty...
Education
Fort Lewis College 1995 — 1999
Bachelor's, Business, 3.3
Glenwood Springs High 1992 — 1995
High School, No specific focus at the time, 3.2
Progressive Insurance November 2007 - Present
Progressive Insurance April 1999 - November 2007
Micro Center April 1994 - April 1999
Skills
Vendor Management, Information Technology, Insurance, Property & Casualty..., Claim, Business Requirements, Visio, Customer Service, Process Improvement, Incident Management, Technical Support, Call Centers, Claims Resolution, Change Management, Casualty, Problem Management, Data Analysis, ITIL v3 Foundations..., Commercial Lines, Requirements Gathering, Survey Design, PCI Standards, Microsoft Excel, Business Relationship..., Public Speaking, Cost Management, Large Scale Deployments, Network Security, Wireless Networking, Liability, Asset Management, Communication Skills, Problem Solving, Interdepartmental..., Client Liaison, Technical Liaison, Pilot Projects, Presentations, Asset Managment, Business Readiness, Experimentation, Business Continuity, ITIL Service Strategy, Risk Assessment, Technology..., Root Cause Analysis, Corrective Actions, Property and Casualty..., Measuring and..., Stakeholder Management
Education
Franklin University 2000 — 2002
Master of Business Administration (M.B.A.), Business Administration
The Ohio State University Fisher College of Business 1994 — 1998
Bachelor’s Degree
Ameriprise Auto & Home Insurance August 2014 - Present
Progressive Insurance May 2012 - June 2014
Franciscan University of Steubenville September 2011 - May 2012
Franciscan University January 2010 - May 2012
Angeli Foods June 2004 - August 2011
Skills
Time Management, Community Outreach, Leadership, Team Leadership, Customer Service, Public Speaking, Microsoft Office, Social Networking, Management, Liability, Claims Handling, Claims Resolution, Claims Investigations, Property Damage, Event Planning, Coverage, Training, Fundraising, Social Media, Team Building, Leadership Development, Teamwork, Critical Thinking, Insurance, Retail, Volunteer Management, Negotiation, Customer Retention, Customer Satisfaction, Coaching, Supervisory Skills, Conflict Resolution
Education
Franciscan University of Steubenville 2010 — 2012
Business, Management
CFP Board October 2008 - Present
Progressive Insurance January 2006 - August 2008
American Express October 2004 - January 2006
Skills
Strategic Planning, Microsoft Office, Microsoft Word, Program Management, Customer Service, Project Management, Leadership Development, Business Development, Management Consulting, Analysis, Data Analysis, Leadership, Public Speaking, Training, Management
Education
George Mason University 1997 — 2002
Bachelor of Science (B.S.), Business Administration and Management, General
George Mason University 1997 — 2002
Bachelor of Science (B.S.), Business Administration and Management, General
Progressive Insurance October 1998 - Present
Progressive Insurance June 1997 - October 1998
Micro Center February 1989 - June 1997
DSW June 1982 - February 1989
Skills
ITIL, Vendor Management, Enterprise Architecture, Project Management, Service Management, Software Development..., Payment Industry, Sarbanes-Oxley Act, Governance, Software Engineering, ISO, Instructional Design, Requirements Analysis, Requirements Gathering, Virtualization, Information Technology, Testing, VMware, Windows Server, Process Improvement, Solution Architecture, Integration, PMP, Servers, IT Management, Disaster Recovery, SharePoint, Business Analysis, System Deployment, Software Documentation, Security, Enterprise Software, IT Strategy, Visio, Incident Management, Business Intelligence, Leadership, IT Service Management, IT Operations, SDLC
Education
Franklin University 1983 — 1987
BS, Electronics Engineering
Franklin Heights High School 1979 — 1983
Independent Sales & Marketing Professional August 2006 - Present
Chase Bank March 2007 - June 2009
Progressive Insurance August 1999 - March 2007
Professional Painting Inc March 1993 - August 1999
Education
Franklin University 2005 — 2007
MBA, Business and Finance
Franklin University 2004 — 2005
Bachelors, Business Administration
ACI Worldwide February 2013 - Present
ACI Worldwide February 2012 - January 2013
S1 Corporation September 2010 - January 2012
Callidus Software August 2009 - August 2010
Wolters Kluwer July 2008 - July 2009
Progressive Insurance February 2007 - July 2008
Progressive Insurance May 2003 - January 2007
Skills
Microsoft SQL Server, Business Analysis, Requirements Analysis, SDLC, SQL, Leadership, Agile Methodologies, Enterprise Architecture, Software Project..., Database Design, Software Development, ETL, Business Intelligence, SOA, Health Insurance, Unix, Property & Casualty..., XML, ASP.NET, Payment Systems, Team Motivation, Team Management, Integration, Databases, Vendor Management, Process Improvement
Education
Gannon University 2002 — 2005
Master of Science (MS), Computer and Information Sciences, General
Nagpur University
Bachelor Of Engineering, Electronics and Power
Twomey, Latham, Shea, Kelley, Dubin & Quartararo LLP January 2007 - Present
Nixon Peabody LLP September 2003 - January 2007
Progressive Insurance 1999 - 2000
State Farm Insurance 1997 - 1999
Skills
Litigation, Appeals, Land Use, Courts, Business Litigation, Real Estate, Legal Issues, Commercial Litigation, Civil Litigation, Mediation, Arbitration, Corporate Law, Municipal Law, Estate Planning, Insurance Law, Employment Law
Education
Hofstra University School of Law 2000 — 2003
J.D.
Fordham University 1993 — 1997
B.A., Political Science
Chaminade High School
PlanSource August 2014 - Present
PlanSource June 2011 - July 2014
CoAdvantage, Inc. February 2008 - June 2011
Progressive Insurance June 2006 - February 2008
Skills
Benefits Administration, Performance Management, Human Resources
Education
Florida State University - College of Business 2007 — 2009
MBA, Business Administration
University of Central Florida 2002 — 2006
EY April 2015 - Present
Nationwide Insurance February 2010 - April 2015
TEKsystems 2009 - February 2010
Insurity ( a LexisNexis Company ) 2008 - 2009
Progressive Insurance 2004 - 2008
Progressive Insurance 1997 - 2004
Skills
Business Analysis, Systems Analysis, Quality Assurance, Requirements Gathering, Requirements Analysis, Visio, Business Requirements, Agile Methodologies, SharePoint, IIBA, User Acceptance Testing, Waterfall, Analysis, Business Intelligence, Business Process, Business Process..., Business Process Mapping, PMO, Process Improvement, Agile Project Management, Data Warehousing, Enterprise Architecture, PMP, Project Portfolio..., Quality Center
Education
Franklin University 2002 — 2005
BS, Management Information Systems
Muskingum College
Dreyfuss Williams & Associates Co., L.P.A. October 2008 - Present
Progressive Insurance January 2004 - December 2007
MacDonald Illig Jones & Britton September 1998 - April 2002
Insurance Management Company September 1989 - September 1998
Skills
Human Resources, Employee Relations, Customer Service, Insurance, Leadership, Performance Management, Recruiting, Call Centers, Management, Employee Benefits, Interviews, Benefits Administration, Outlook, Policy, Coaching, Training
Education
Gannon University 1966 — 1973
BS, Economics
Progressive Insurance January 2007 - Present
Progressive Insurance May 2003 - January 2007
Progressive Insurance June 1998 - April 2003
Erie Insurance Group 1997 - 1998
Skills
Software Development, VBScript, Analysis, SDLC, Software Documentation, Requirements Analysis, SharePoint, ITIL, Vendor Management, Servers, Training, Insurance, Virtualization, SQL, VMware, Microsoft SQL Server, IT Management, C#, Project Management, .NET, Process Improvement, Windows Server, Business Analysis, Service Management, Requirements Gathering, Troubleshooting, Agile Methodologies, Business Intelligence, Databases, Disaster Recovery, Enterprise Architecture, IIS, IT Service Management, IT Strategy, Integration, Software Project..., Systems Analysis
Education
Gannon University 1994 — 1998
B.S., Management Information Systems
Explorys, Inc. August 2014 - Present
Mongoose Metrics 2014 - 2014
Within3 September 2011 - August 2012
Emax Gaming/Arrow International March 2010 - September 2011
AmTrust Financial Services, Inc. (AFS) January 2010 - March 2010
Consulting Work June 2009 - September 2009
Insurance.com May 2008 - May 2009
Progressive Insurance September 1997 - May 2008
Skills
Testing, Manual Testing, QTP, Test Planning, Requirements Analysis, Regression Testing, Regression, Automation, Quality Center, Quality Assurance, SQL Server, XML, C#, SQL, Agile, Test Automation, HTML, Java, System Testing, VBScript, Ruby, MySQL, T-SQL, Scrum, Web Applications, QA Automation, Exploratory Testing, Agile Methodologies, Software Development, Waterfall, REST, Web Services, Programming, Software Quality..., Visual Studio, Test Strategy, Unix, SDLC, Databases, Microsoft SQL Server, HP QTP, Integration, Linux
Education
Franklin University 2003 — 2010
Eastlake North
DentalOne Partners Inc. 2013 - Present
Robert Half International November 2010 - April 2013
KePRO 2010 - 2013
Progressive Insurance October 1998 - May 2011
S&P Solutions October 1996 - September 1998
Various Companies June 1974 - October 1996
S&P Solutions 1986 - 1990
Lakeland Community College November 1980 - September 1981
Bank One of Northeastern Ohio, NA November 1979 - September 1981
Skills
Project Management, Data Warehousing, Database Design, SharePoint, Business Analysis, SDLC, Management, Testing, Systems Analysis, Training, Business Intelligence, Vendor Management, SSIS, Data Modeling, ETL, Visio, Data Analysis, Requirements Gathering, Enterprise Architecture, Requirements Analysis, IT Strategy, SQL, SSRS
Education
Walden University 2006 — 2009
PhD, Knowledge Management
Franklin University 2005 — 2006
MBA, Leadership
Franklin University 2001 — 2005
Bachelor, Business - Management Information Systems
Lakeland Community College 1970 — 1973
Assoc, Business - Data Processing
Harvey High School 1966 — 1970
Farmers November 2002 - Present
Progressive Insurance May 2000 - November 2002
Skills
Health Insurance, Workers Compensation, Underwriting, Customer Retention, General Insurance, Team Building, Liability, Legal Liability, Customer Service, Claim, Property & Casualty..., Casualty Insurance, Claims Management, Commercial Insurance, Insurance, Commercial Lines, Management, Umbrella Insurance, Casualty, Homeowners
Education
Florida State University - College of Business 1986 — 1988
Bachelor of Science (BS), Real Estate
Rider University 1984 — 1986
Associate of Science (A.S.), Accounting and Business/Management
Progressive Insurance 2014 - Present
SAS 2006 - 2014
SAS 2000 - 2006
StreamServe 1999 - 2000
PTS Learning Systems 1998 - 1999
Skills
Marketing Automation, Digital Marketing, Lead Generation, Online Marketing, Web Analytics, SEO, B2B Marketing, Analytics, Marketing Strategy, Information Architecture, Usability
Education
Franklin & Marshall College
BA, History
Forest City Enterprises June 2014 - Present
Forest City Enterprises June 2007 - June 2014
Progressive Insurance 2006 - 2007
Eastern Research Group (ERG) 2000 - 2004
Skills
Sustainable Design, Policy, Public Speaking, Strategic Communications, Research, Proposal Writing, Program Management, LEED project management..., Global Reporting..., Green Purchasing, Recycling, LEED AP BD+C, Corporate Social..., Urban Planning, LEED, Leadership, Sustainable Business, Management, Corporate Communications
Education
Case Western Reserve University - Weatherhead School of Management 2013 — 2013
Advancing Manager Certificate - Executive Education
George Mason University
MPA, Public Administration, Environmental Science & Public Policy
Miami University
BA, Sociology
Progressive Insurance April 1998 - January 2014
Progressive Insurance January 1998 - January 2000
ProMark One January 1996 - January 1998
Skills
Insurance, Property & Casualty..., Call Center, Call Center..., Call Center Development, Customer Service, Customer Satisfaction, Customer Retention, Bilingual, Telecommunications..., Staff Management, Staff Supervision, Team Management, Cross-functional Team..., Team Leadership, Team Building, Management, Rewards Programs, Rewards, Outbound Marketing, Performance Management, Performance Appraisal, Statistical Modeling, Statistical Software, Financial Statements, Human Resources, Inbound Marketing, Onboarding, Customer Analysis, Affirmative Action..., Strategic Planning, Procedure Development, Customer Loyalty..., Loyalty Analytics, Performance Metrics, Quality Assurance, Employee Recognition, Call center start-up, Project Management, Sales Management, Service Management, Standards Compliance, Relationship Management, Goal Setting, Diversity Training, Analytics, Call Centers, Coaching, Sales
Education
Gateway Community College 1992 — 1993
Bachelor of Business Administration (B.B.A.), Sales, Distribution, and Marketing Operations, General
Paradise Valley Community College 1990 — 1992
Bachelor of Business Administration (B.B.A.), General Sales, Merchandising and Related Marketing Operations
Paradise Valley High School 1987 — 1990
Diploma
Progressive Insurance January 2006 - Present
Progressive Insurance 2006 - 2013
Progressive Insurance 2006 - 2009
Magnesium Aluminum Corporation 2003 - 2005
avery dennison 1990 - 2005
avery dennison 1998 - 2003
Avery Dennison 1998 - 2003
Avery Dennison 1998 - 2003
3m company 1984 - 1995
Skills
Lean Manufacturing, Continuous Improvement, Process Engineering, Manufacturing, Automation, Problem Solving, Data Analysis, Project Planning
Education
Lake Erie College 1992 — 1996
MBA, Masters in Business Administration
Gannon University 1976 — 1980
BSMET, Engineering Technology
Combined Insurance Worksite Division February 2013 - February 2014
GE Transportation 2006 - 2009
GE Transportation 2003 - 2006
GE Transportation 2001 - 2003
Lord Corporation 2002 - 2002
Progressive Insurance 2001 - 2001
Skills
Project Management, Six Sigma, Requirements Analysis, SQL, Process Improvement
Education
Gannon University 2011 — 2012
Master of Business Administration (M.B.A.)
Pennsylvania State University-Erie Campus
Bachelor of Science (B.S.)
Progressive Insurance July 2014 - Present
Skills
Outlook, Negotiation, Public Speaking, Sales Management, Strategic Planning
Education
Miami Dade College 1993 — 1995
Fullerton College
Orange Coast College
CDW March 2014 - Present
Alcoa October 2011 - March 2014
Progressive Insurance January 2006 - September 2011
Progressive Insurance June 2000 - December 2005
Skills
Visio, Disaster Recovery, Cisco Technologies, SharePoint, ITIL, Active Directory, Process Improvement, Unix, VMware, Integration, Enterprise Architecture, Troubleshooting, VoIP, Telecommunications, Enterprise Software, Firewalls, DNS, Software Documentation, Hardware, Networking, Routing, Data Center, Servers, IP, Network Security, Virtualization, TCP/IP, Wireless, Windows Server, IT Management, Network Architecture
Education
Gannon University
The Hartford January 2014 - Present
The Hartford Insurance Group 2006 - January 2014
Progressive Insurance 1995 - 2006
Skills
Process Improvement, Training, Claim, Management, Product Development, Vendor Management, Strategy, Customer Service, Casualty, Networking, Insurance, Program Management, Customer Satisfaction, Property & Casualty..., Six Sigma, Team Building, Leadership, Risk Management, Vehicles, Strategic Planning, Coaching, General Insurance, Commercial Lines, Sales, Claims Management, Account Management, Business Development, New Business Development, Change Management, Underwriting, Commercial Insurance, Liability, Operations Management, Negotiation, Budgets, Sales Management
Education
Fordham University 1988 — 1992
BA
Fordham University
Bachelor's degree
CSAA Insurance Group July 2014 - Present
Progressive Insurance January 2012 - Present
Progressive Insurance January 2009 - December 2011
Farm Bureau Insurance August 1994 - January 1996
Skills
Wyoming licensed, New Mexico Licensed, Property Damage, Casualty, Claim, Claims Management, Liability Analysis, Insurance, Liability, Legal Liability, Commercial Insurance, General Insurance, Property & Casualty..., Claim Investigation, Subrogation, Commercial Lines, Casualty Insurance
Education
Fort Hays State University 1985 — 1990
B.S., Business Communication
Fort Hays State University 1985 — 1990
Bachelor - Business Communications, Business/Corporate Communications
Liberty Mutual Insurance July 2011 - Present
Infinity Insurance May 2010 - July 2011
Razor's Edge Consultants 2009 - February 2010
Razors Edge 2009 - 2010
Progressive Insurance 1990 - 2009
United Southern Assurance April 1989 - November 1990
Skills
CPCU 510, CPCU 520
Education
Florida State University - College of Business 1983 — 1985
BS, Management Information
Nationwide Insurance March 2013 - Present
Nationwide Mutual Insurance Company March 2010 - March 2013
Nationwide Insurance June 2006 - March 2010
Progressive Insurance Company June 2001 - June 2006
Progressive Insurance February 1997 - June 2006
Progressive Insurance Company July 1999 - June 2001
Progressive Insurance Company May 1998 - July 1999
Progressive Insurance Company February 1997 - May 1998
United Supply and Distributing Company July 1993 - January 1997
Skills
Claims Management, Insurance Claims, Casualty, Property & Casualty..., Claims, Coverage, Liability, Claims Administration, Litigation Management, Subrogation, Investigation, Litigation, Mediation, Change Management, Investigations, Customer Service, Operations Management, Arbitration, Mentoring, Team Building, Performance Management, Hiring, Strategic Planning, Budgeting, Coaching, Customer Satisfaction, Talent Management, Claim, Liability Analysis, Legal Liability, Insurance, Employee Benefits, Claim Investigation, Casualty Insurance
Education
Frostburg State University 1986 — 1990
Bachelor of Science, Political Science
Frostburg State University 1986 — 1990
Bachelor of Science, Political Science
Progressive Insurance
Skills
Insurance, Property & Casualty..., Umbrella Insurance, Underwriting, Commercial Insurance, Casualty, Disability Insurance, Legal Liability, Health Insurance, Life Insurance, Fixed Annuities, Homeowners, General Insurance, Commercial Lines, Small Business, Term Life Insurance, Long-term Care, Liability, Whole Life, Professional Liability, Brokers, Casualty Insurance
Education
Gannon University 1975 — 1979
Bachelor's degree, Counseling Psychology
Progressive Insurance January 2013 - Present
Education
Franklin University 2010 — 2012
Bachelors, Accounting
Lakeland Community College 2007 — 2010
Associates, Arts
Progressive Insurance January 2014 - Present
Progressive Insurance October 2011 - January 2014
Progressive Insurance December 2008 - October 2011
Progressive Insurance July 2004 - December 2008
Skills
Claims Management, Coverage/Fraud..., Leadership, Bodily Injury, Property Damage, General Insurance
Education
Franklin Pierce University 2012 — 2016
Master's Degree, MBA in Leadership, 4.0 GPA
Thomas College 2000 — 2003
Bachelor's Degree, Finance & Economics, 3.5 GPA
Travelers August 2013 - Present
Travelers September 2005 - July 2013
Progressive Insurance November 2003 - August 2005
Skills
Subrogation, Property Damage, Liability Analysis, Claim Investigation, Claims Resolution, Claims Handling, Commercial Insurance, Special Investigations, Estimating, Commercial Lines..., Personal Lines Coverage
Education
George Mason University 1999 — 2003
Bachelor of Art, Psychology
Oak Ridge High School Community Foundation May 2014 - Present
All About Equine Animal Rescue, Inc. 2012 - 2014
Silver Artistry Boutique 2008 - 2011
Sophia's Corporate Massage Services April 2002 - August 2007
Progressive Insurance 2001 - 2002
MCI Corporation 1996 - 2000
Nevada State Bank January 1996 - August 1996
Skills
Customer Service, Google Docs, Microsoft Office, On-site Massage, Activity Coordination, Retail, Handmade Jewelry, Administrative Work, Nonprofits, Jewelry Design, Quickbooks, Microsoft Excel, Telecommunications, Paypal Integration, Bookkeeping, Network Provisioning, Banking, Horse Care, Ebay Sales, Quicken, Website Development, Microsoft Word, Business Development, Data Entry, Administration, Public Speaking
Education
Folsom Lake College 2005 — 2007
Associate's Degree, Associates of Science
S Lake Tahoe Community College 2004 — 2005
General Education
Sacramento City College 1990 — 1992
General Education
Progressive Insurance 2015 - Present
Progressive Insurance March 2014 - Present
Progressive Insurance October 2012 - March 2014
Progressive Insurance December 2011 - October 2012
Progressive Insurance February 2003 - December 2011
Progressive Insurance January 2002 - February 2003
Progressive Insurance December 1999 - August 2001
Education
George Mason University 1996 — 1999
Bachelor of Arts, Psychology/Government and Politics
The Hartford January 2014 - Present
Progressive Insurance January 2001 - September 2013
Skills
Claim, Personal Injury, Litigation, Arbitration, Liability, Personal Injury..., Wrongful Death, Mediation
Education
Fordham Law School
Progressive Insurance April 2005 - Present
Skills
Property & Casualty..., Insurance, Liability, Property Damage, Casualty, Investigation, Incident Investigation, Interviews, Forensic Analysis, Fraud, Claim, Criminal Investigations, Enforcement, Subrogation, Evidence, Private Investigations, Public Safety, Emergency Management, Claims Management, Fire Management
Education
Franklin College 1999 — 2002
BA, Sociology/Criminal Justice
Lapel High School 1994 — 1998
Progressive Insurance March 2012 - Present
XO Communications, LLC December 2008 - November 2009
AT&T Mobility November 2005 - November 2008
Skills
Sales, Selling, Co-location, Sales Process, Sales Operations, Lead Generation, MPLS, Direct Sales, Solution Selling, Telecommunications, Telephony, Account Management, VoIP, Unified Communications, Training, Marketing, Strategy, Managed Services, Sales Management, Business Development, Wireless, Salesforce.com
Education
Fort Valley State University 2002 — 2005
BACHELOR OF BUSINESS ADMINISTRATION DEGREE; Bachelor of Business Administration, MARKETING
Progressive Insurance January 2003 - Present
Energy Laboratories, Inc. May 2000 - May 2001
Skills
Claim, Claims Handling, Claims Management, Insurance, Mediation, Negotiation, Personal Injury, Risk Assessment
Education
Franklin & Marshall College 1995 — 1999
Bachelors, Chemistry, Minor- Anthropology
Cherry Hill Board of Education September 2007 - Present
New York City Board of Education September 1999 - June 2007
Stamford Board of Education September 1998 - June 1999
Progressive Insurance March 1991 - August 1995
Skills
Elementary Education, Classroom Management, Lesson Planning, Literacy, ESL, Guided Reading, Teaching Reading, Teacher Training, Differentiated..., Classroom, Teaching, Early Childhood..., Smartboard, Coaching
Education
Mercy College 2005 — 2007
MA, School Building Leadership
Fordham University 1998 — 1999
MS, Education
San Francisco State University 1995 — 1998
Bachelors, Liberal Arts
Progressive Insurance February 2007 - Present
Sharon Brodsky Services Ltd January 1995 - Present
Don Snyder Photography 1985 - 2007
Skills
Staff Development, Employee Training, Technical Support, Commercial Insurance, Property & Casualty..., Insurance, Customer Service, Call Centers, Process Improvement, Team Building, Claim, Customer Satisfaction, Employee Benefits, Event Management, General Insurance, Sales, Health Insurance, Customer Retention
Education
Franklin University 2003 — 2007
BSBA, Business Administration/Human Resources
AIU Holdings July 2008 - Present
AMERICAN INTERNATIONAL GROUP July 2008 - Present
PROGRESSIVE INSURANCE November 2000 - July 2008
Skills
Insurance, Customer Service, Underwriting, Property & Casualty..., Management, Microsoft Office, Microsoft Excel, Sales, Strategic Planning, General Insurance
Education
Friends University
Master of Arts (M.A.)
UNIVERSITY OF THE WEST INDIES-- KINGSON JAMAICA -- B.Sc
Progressive Insurance November 2005 - Present
Cuyahoga Community College 2005 - Present
Skills
E-Learning, Teaching, Public Speaking, Higher Education, Instructional Design, Coaching, Curriculum Design, Process Improvement, Process Optimization, Workshop Facilitation, Data Analysis, Leadership, Training, BMC Remedy, Technical Writing, Business Analysis, Software Documentation, Vendor Management
Education
Franklin University
BS, Management of Information Sciences
Lakeland Community College
Associate of Applied Business, Computer Science, Magna Cum Laude
Progressive Insurance June 2014 - Present
Exel Inc January 2010 - April 2013
Shawnee Cigar Company, Inc January 2005 - January 2010
Skills
Invoicing, General Ledger, Accounts Receivable, QuickBooks, Accounts Payable, Income Tax, Inventory Management, Visio, Access, Word, Excel, Billing, Bank Reconciliation, Bookkeeping, Great Plains Software, SAS, SQL
Education
Franklin University
Bachelor of Science, Accounting
Roselawn Memorial Park September 2013 - Present
Progressive Insurance 2005 - 2008
Brown and Somheil Attorneys January 2004 - September 2004
Indiana Mortgage Funding June 2003 - January 2004
Ivy Tech Community College June 1999 - June 2003
Ivy Tech State College June 1999 - June 2003
Skills
Sales
Education
Franklin University 2001 — 2003
Bachelor of Applied Science (B.A.Sc.), Business Administration and Management, General
Franklin University
Bachelor of Science, Business Admin
Ivy Tech Community College 1999 — 2001
Associate of Science (A.S.), Business Administration and Management, General
Ivy Tech State College
Associate of Science, Business Admin
Progressive Insurance January 2013 - Present
American Income Life September 2012 - January 2013
Best Buy October 2009 - October 2012
Lexington Alarm Systems March 2008 - May 2009
Skills
Knowledge of Apple,..., Excellent Communication..., 10 Years of Sales and..., Licensed Producer of..., Insurance, Health Insurance, Customer Service, Troubleshooting, Life Insurance, Property & Casualty..., Technical Support, Customer Satisfaction
Education
Middlesex Community College 2007 — 2008
Framingham State College 2003 — 2005
Progressive Insurance May 2008 - Present
Skills
SQL, PeopleSoft, Oracle, Data Warehousing, Oracle Applications, Crystal Reports, Databases, Database Administration, Business Intelligence, Visio, Performance Tuning, ERP, Unix, ETL, COBOL
Education
George Mason University
Progressive Insurance May 2005 - Present
USAA June 2002 - May 2005
State Farm Insurance September 1994 - June 2002
Glenn Mitchell State Farm Insurance Agent August 1991 - June 1994
Skills
Negotiation
Education
Florida State University - College of Business 1984 — 1988
Bachelor of Science, Finance, General
Jesuit High School 1979 — 1983
Rockwell Automation November 2013 - Present
GE Transportation May 2011 - May 2013
Gannon University August 2009 - December 2010
Progressive Insurance May 2010 - August 2010
Skills
Matlab, Embedded Systems, C++, C, Simulink, Testing, Labview, VHDL, Embedded Software, Linux, Simulations, Programming, Software Design, Visual Studio, C#
Education
Gannon University 2011 — 2013
Master of Science (MS), Electrical Engineering
Gannon University 2006 — 2012
Bachelor of Science Electrical Engineering, Computer Engineering
Office Team April 2013 - September 2013
Progressive Insurance June 2011 - September 2012
Capital One February 2009 - March 2011
Skills
Microsoft Word, Microsoft Excel, Outlook, PowerPoint, Keynote, Microsoft CRM
Education
Full Sail University 2005 — 2007
Bachelor of Science (B.S.), Entertainment Business
Progressive Insurance February 2014 - Present
Enterprise Rent-A-Car 2008 - 2013
Education
Frostburg State University 2004 — 2006
Bachelor's degree, Business Administration and Management, General
Frederick Community College
Progressive Insurance April 2005 - Present
Cuneo Ward Black & Missler 2004 - 2005
Ketiges Bangle & Thurber 2001 - 2004
Skills
Insurance, Insurance Bad Faith, Regulatory Affairs, General Corporate..., Property & Casualty..., Claim Investigation, Claims Handling, Subrogation, Property Damage, Liability, Casualty, Civil Litigation, Workers Compensation, Insurance Law, Litigation Management, Casualty Insurance
Education
University of the Pacific - McGeorge School of Law 1996 — 1999
JD
George Mason University 1993 — 1995
BA
Flint Hill Prep 1982 — 1986