Alpine Access
Industry: Company
DescriptionHeadquarters: Denver, Colorado, United States Founded: 1998 Parent organization: Sykes Enterprises
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Alpine Access Employees
Enterprise Holdings June 2015 - Present
Uhkti Christina's Tax Service January 2013 - Present
Alpine Access November 2014 - May 2015
Ahkees Ice Cream LLC March 2014 - October 2014
Skills
Marketing, Computer Maintenance, Computer Repair, Microsoft Office, Organization, Leadership, Accounting, Strategic Financial..., QuickBooks, Tax Preparation, Income Tax, Sales, Small Business, Microsoft Excel, Team Building, Budgets, Account Management, Social Media, Management
Education
Miami Dade College 2014 — 2016
Associate of Science (A.S.), Accounting
ExpressToll January 2014 - Present
Express Toll December 2010 - December 2013
2-10 Home Buyers Warranty October 2009 - April 2010
Alpine Access November 2004 - July 2009
Skills
Customer Service, Microsoft Office, Word Processing, 10 Key, User Interface, Telephony, Account Reconciliation, Research, Payments, Electronic Payments, Customer Satisfaction, Process Improvement, Team Building, Sales, Telephone Skills, Customer Retention
Education
Metropolitan State University of Denver
Bachelor's degree, Accounting
Comcast March 2013 - Present
Alpine Access August 2012 - November 2012
Developing Technical Applications Enterprises June 2010 - October 2011
Skills
Telecommunications, Troubleshooting, Broadband, Telephony, Call Centers, Video, Cabling, VoIP, Broadcast, Video Production, Computer Network..., Television
Education
Northwest Mississippi Community College 2012 — 2013
Computer Information Systems/ Management
Grand Rapids Community College 2010 — 2012
Computer Information Systems/ Programming
Smash Solutions September 2013 - Present
Creative Call Marketing, LLC October 2003 - Present
Smash Solutions September 2012 - September 2013
UP-WowWe October 2011 - August 2013
Smash Solutions August 2012 - September 2012
Alpine Access December 2006 - September 2010
Skills
Marketing Strategy, Marketing Communications, Marketing, Program Management, Social Media Marketing, Lead Generation, Online Marketing, Social Networking, SEO, Online Advertising, Team Building, New Business Development, Email Marketing, Strategic Planning, Entrepreneurship, Website Development, Video Editing, After Effects, Wordpress, Brand Development, Brand Development..., Online Traffic, Online Video Marketing, Online Content, Graphics, Graphic Presentations, Logo Design, Advertising, Google Analytics, Business Strategy, Social Media, Public Relations, Market Research, Customer Service, SEM, Direct Marketing, Small Business, Microsoft Office, Facebook, Digital Marketing, Sales Management, Strategy, Account Management, Event Management, B2B, Product Marketing, Start-ups, Leadership, Negotiation, Project Management
Education
Lubbock Christian University 1997 — 1998
Music Performance, Vocal
Lubbock Christian University
Alpine Access August 2013 - Present
Harrison College June 2009 - March 2013
American General Finance January 2009 - June 2009
U.S. Auto Credit January 2001 - August 2007
U.S. Auto Credit September 2000 - January 2001
Carlos and BJ Auto Sales March 1999 - August 2000
Skills
Customer Service, Telephone Skills, Data Entry, Credit, Underwriting, Loans, Credit Analysis, Sales, Finance, Banking, Call Center, Spreadsheets, Credit Cards, Training, Inventory Management, Access, Call Centers, Budgets
Education
Harrison College 2008 — 2013
Bachelor of Applied Science, Information Technology
Indiana Business College 2008 — 2010
Associate of Applied Science, Business Finance
Paws Giving Independence NFP 2009 - 2015
Paws Giving Independence NFP 2009 - 2015
National Telecommuting Institute October 2011 - October 2014
Paws Giving Independence NFP 2009 - 2014
Alpine Access November 2009 - December 2009
TEKsystems March 2004 - December 2008
RLISYS September 2002 - December 2003
Nims & Associates March 2000 - July 2002
AMS - American Management Systems March 1997 - February 2000
Skills
COBOL, CICS, JCL, SQL, DB2/SQL, DB2, Data Analysis, Customer Service, Problem Solving, Account Management, Business Analysis, Change Management, Product Development, Databases, Excel, Insurance, Integration, Microsoft Office, Testing, Mainframe, IBM Mainframe, System Design, Systems Analysis, System Testing, System Administration, Software Development, Software Design, Software Installation, Software Implementation, Enterprise Software, Software Quality..., Project Management, Management, Visio, Data Warehousing, Programming, Analysis, Oracle, Microsoft Access 2010, Data Conversion, Data Management, Database Administration, VSAM, MVS, Visual Basic, SharePoint, TSO, Software Documentation, MS Project, SDLC
Education
University of Illinois Springfield 1988 — 1990
Bachelor
Illinois Central College 1983 — 1987
Associate
FEHS
Enterprise Holdings June 2015 - Present
Alpine Access June 2014 - May 2015
NASCAR Hall of Fame April 2014 - October 2014
Johnson & Wales University September 2011 - May 2014
Wild Wing Cafe April 2013 - September 2013
Longue Vue Country Club May 2011 - August 2012
Westin Hotels & Resorts November 2011 - March 2012
Edgewood Country Club April 2008 - August 2010
Skills
Food & Beverage, Culinary Skills, Hospitality, Cooking, Restaurants, Catering, Hospitality Management, Banquets, Menu Development, Food Service, Fine Dining, Hotels, Hospitality Industry, Restaurant Management, Food, Customer Service, Event Planning, Microsoft Office, Microsoft Word, Food Safety
Education
Johnson & Wales University-Charlotte 2010 — 2014
Bachelor of Science (B.S.), Food Service, Waiter/Waitress, and Dining Room Management/Manager
Johnson & Wales University-Charlotte 2010 — 2012
Associate of Science (A.S.), Culinary Arts/Chef Training
Grantham University July 2014 - Present
Grantham University July 2014 - Present
United States Postal Service August 2011 - April 2014
Alpine Access March 2009 - August 2011
Skills
Recruiting, Customer Service, Microsoft Office, Bookkeeping, Financial Reporting, 10 Key, Bank Reconciliation, Notary Public, Listening to customers, Always Punctual, Data Entry, K-12 Chemistry Tutor
Education
Grantham University 2014 — 2017
Bachelor's degree, Electrical and Electronics Engineering
Penn Foster Career School 2011 — 2011
Professional Certificate, Accounting Technology/Technician and Bookkeeping
Walmart February 2015 - Present
Support.com July 2014 - December 2014
Alpine Access June 2014 - July 2014
MyChoice Internet July 2010 - June 2014
Walmart September 2009 - July 2010
Sykes June 2002 - September 2009
ComputerZone February 2000 - June 2002
Ecolab November 1998 - January 2000
Knaack Mfg. 1997 - November 1998
Knaack Mfg. June 1991 - 1997
Skills
Mobile Applications, Mobile Devices, Customer Service, Wireless Networking, Wireless Broadband, Technical Support, Help Desk Support, Mikrotik, Motorola Canopy, Product Management, Microsoft Office, Open Office, Sales, Ubuntu, Linux, Mobile Technology, Social Media, Strategic Partnerships, Product Marketing, Team Leadership, Customer Satisfaction, Android, Pesticide Application, Integrated Pest..., Software Installation, Network Design, Call Centers, Networking
Education
McHenry County College 1998 — 1998
Front Line Management training course
Southeastern Illinois College 1990 — 1991
Computer/Information Technology Administration and Management
Round Lake Senior Highschool 1985 — 1989
Diploma
Livingstone College August 2013 - December 2013
Working Solutions May 2011 - May 2013
Alpine Access March 2010 - October 2010
Skills
Social Networking, Social Media Marketing, Advertising, Marketing, Call Centers, Training, Lead Generation, Sales Management, Customer Satisfaction, Account Management, B2B, CRM, Selling, Customer Service, Leadership, Sales, Outlook
Education
Livingstone College 2010 — 2013
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General, 3.0
H&R Block September 2015 - Present
Randstad Technologies US September 2014 - July 2015
Logista Solutions March 2013 - August 2014
Precision Resources, a division of the Trimarc Group Inc. June 2012 - February 2013
Toys R Us August 2011 - February 2012
Tabernacle Christian School August 2010 - January 2011
Alpine Access September 2009 - February 2010
Sitel January 2008 - August 2008
Skills
Microsoft Office, Internet Explorer, Windows 7, Windows Vista, Windows XP Pro, Firefox, Broadband, Help Desk Support, Customer Service, Customer Support, Active Directory, Network Security, Social Networking, Smartphones, BMC Remedy, VPN, Microsoft Exchange, VMware, Microsoft Office 2003, Technical Support, Troubleshooting, Call Centers, Laptops, Windows XP, Remote Desktop, Printers, Citrix, Group Policy, Operating Systems, DHCP, Servers
Education
ITT Technical Institute-Indianapolis 2012 — 2014
Master of Business Administration (MBA), Business Administration and Management, General
ITT Technical Institute-Indianapolis 2010 — 2011
Bachelor of Applied Science (B.A.Sc.), Computer and Information Systems Security/Information Assurance
ITT Technical Institute-Indianapolis 2007 — 2009
Associate of Science (A.S.), Information Systems Administration
Chill frozen yogurt November 2013 - Present
Alpine Access June 2013 - October 2013
Target June 2012 - June 2013
Paws and play March 2012 - June 2012
Affiliated Computer Services January 2010 - February 2011
Best Buy August 2009 - April 2010
Six Flags April 2009 - August 2009
Mi Tierra Latin Fusion October 2008 - April 2009
Little Hills Winery and Restaurant June 2005 - October 2008
Skills
Call Centers, Customer Service, Team Building, Microsoft Office, Training, Team Leadership, Microsoft Excel, Strategic Planning, PowerPoint, Microsoft Word, Customer Satisfaction, Legal Writing, Legal Research, westlaw, Communication Skills, Data Entry
Education
Kaplan University 2013 — 2014
Bachelor of Science, Communications, 3.46
Kaplan University 2011 — 2012
Associates of Applied Science, Paralegal Studies, 3.58
Lutheran North
Miami Dade College January 2013 - Present
Walt Disney World September 2012 - January 2013
Alpine Access November 2011 - August 2012
Skills
Customer Service, Communication, Computer/Technical...
Education
Miami Dade College 2009 — 2012
Associate's degree, Business Administration and Management, General
Renee's Cleaning and Organization Services August 2014 - Present
Mommy4Five Rants and Reviews Blog March 2013 - Present
ANP Transcriptions January 2012 - September 2012
Alpine Access 2010 - 2012
FurnitureFind.com May 2004 - December 2007
Furniture find.com 2004 - 2006
Skills
Telephone Skills, Proofreading, Social Media, Medical Transcription, Microsoft Office, Software Documentation, Customer Service, 10 Key, Medical Terminology, Data Entry, Office Management, Office Administration, Microsoft Word, Customer Satisfaction
Education
Ivy Tech Community College 2013 — 2014
AAS Computer Information Systems, Software Development
Kaplan University-Davenport Campus 2009 — 2012
Associate of Science (AS), Medical Transcription/Transcriptionist
Private Client January 2014 - Present
Private Family November 2014 - March 2015
Mary Kay Independent Consultant August 2012 - March 2015
Alpine Access August 2013 - May 2014
Convergys October 2010 - March 2012
All Cleaned Up Residential Cleaning Service May 2010 - October 2010
Sprint Nextel March 2008 - May 2010
Connextions August 2007 - March 2008
LEE ZACHARY’S PIZZA August 2004 - May 2005
WATERBURY SERVICE CENTER August 2003 - May 2005
Skills
Time Management, Customer Satisfaction, Customer Service, Leadership, Invoicing, Microsoft Excel, Event Planning, Sales Management, Management, Training, Filing, Team Leadership, Marketing, Public Speaking, Research, Microsoft Office, Organization Skills, Internet Services, Problem Solving, Client Issue Resolution
Education
King's College 2005 — 2006
Associate of Arts and Sciences (AAS), Office Administration
Jay M. Robinson High School 2001 — 2003
High School Diploma, College/University Preparatory and Advanced High School/Secondary Diploma Program
Alpine Access August 2014 - Present
United States Department of Defense December 2008 - July 2010
United States Department of Defense January 2003 - November 2008
Katharine Gibbs School October 2001 - December 2002
Skills
Microsoft Office, Human Resources, Customer Service, Personnel Management, Security Clearance, Program Management, Leadership, Training, Recruiting, Employee Relations, Performance Management, Policy, Team Building, Microsoft Excel, Employee Training, Interviews, Leadership Development
Education
Middle Georgia State College 2011 — 2016
Bachelor of Science (BS), Business Administration, Management and Operations
Monroe College 2003 — 2004
Associate of Arts and Sciences (AAS), Business Administration and Management, General
Apple February 2015 - Present
Apple Inc. June 2012 - Present
Apple June 2012 - Present
Alpine Access March 2010 - June 2012
Skills
Management, Sales Management, Product Development, Customer Service..., Customer Service..., Internet Recruiting, Customer Satisfaction, Customer Experience, User Experience, Employee Training, Mobile Devices, Training, Team Management, Customer Support, Team Leadership, SaaS, Coaching, Customer Engagement, Technical Support, Call Centers, Customer Service, Leadership, Team Building
Education
Missouri Southern State University 1999 — 2003
Bachelor of Science (B.S.)
International Technological University
Cloud Security Essentials
Southeast Frozen Foods July 2015 - Present
Jones & Frank December 2013 - July 2015
Breeland Courier June 2012 - June 2013
Alpine Access June 2011 - March 2012
USF Holland November 1999 - August 2006
UPS July 1999 - July 2001
Skills
Freight Transportation, Logistics, Dispatching, Customer Satisfaction, Office Administration, Troubleshooting, Time Management, Customer Service, Operations Management, Inventory Management, Team Building, Transportation, Shipping, Warehousing, Transportation..., Logistics Management, Trucking, Freight, Truckload, LTL
Education
ITT Technical Institute-Indianapolis 2009 — 2010
Information Technology
Truck Driver Institute 2006 — 2006
Certificate, CDL Training
Midlands Technical College
Certificate, Lotus software
Savannah Christian Academy
Alpine Access August 2013 - Present
Walmart May 2013 - July 2013
J.m. adjustment service August 2012 - January 2013
Jordan Odom Photography October 2010 - December 2012
Aaron's, Inc August 2012 - October 2012
Convergys May 2012 - July 2012
Skills
Photography, Digital Photography, Photoshop, Photoshop Elements, Microsoft Office, Shipping, Customer Service, Time Management
Education
Kilgore College 2010 — 2014
In progress, Computer Science
support.com December 2013 - Present
VIP Desk - Aspire Lifestyles August 2013 - December 2013
West at Home September 2011 - January 2013
Alpine Access April 2010 - July 2011
Alpine Access January 2009 - June 2010
Marco’s Pizza March 2008 - September 2008
SchoolPrint Inc May 2007 - January 2008
Premier Realty September 2006 - May 2007
All About Real Estate April 2005 - May 2006
Olive Garden June 2004 - May 2005
Skills
Call Center, Customer Satisfaction, Data Entry, Customer Service, Customer Experience, Technical Support, Telephone Skills, Troubleshooting, Windows 7, Customer Retention, Outlook, Fax, Computer Hardware, Help Desk Support, Microsoft Office, Phone Etiquette, 10 Key, Telemarketing, XP, Microsoft Word, Call Centers, Windows XP
Education
Georgia Southern University 2001 — 2004
Information Technology, Web Page, Digital/Multimedia and Information Resources Design
University of North Carolina at Charlotte 1999 — 2000
Transcom April 2009 - Present
Convergys August 2008 - April 2009
Alpine Access May 2004 - August 2008
Alpine Access May 2003 - May 2004
Skills
Performance Management, Call Center, Customer Experience, Customer Satisfaction, Training, Troubleshooting, Workforce Management, Employee Training, Quality Assurance, Call Centers, Management, Program Management, Service Delivery, Outsourcing, Recruiting, Process Improvement, Training Delivery, Inbound Marketing, Customer Service, Vendor Management, Team Management, BPO, Team Leadership, Employee Relations, Technical Support, Human Resources, Contact Centers, Operations Management, Telecommunications, CRM, Customer Retention, Leadership, Call Center Development, Business Process...
Education
Metropolitan State College of Denver 1991 — 1993
Business Administration and Management, General
Gateway High School 1987 — 1991
Alexeter Technologies April 2010 - November 2014
Alpine Access August 2012 - January 2014
AdVnt Biotechnologies February 2006 - March 2010
Sorbent Products Company April 1997 - December 2005
Skills
Customer Service, Customer Relations, Excel, Microsoft Office, Word, Goldmine, Inventory Management, PowerPoint, Outlook, Customer Satisfaction, Problem Solving, Account Management, Research, Invoicing, Administrative Support, Telephone Skills, Billing, Cold Calling, Scheduling, Data Entry, Promotions, Shipping, Trade Shows, Spreadsheets, Negotiation, Sales Management, Purchasing, Sales Support, Time Management, Microsoft Word, Microsoft Excel, Selling, Marketing, Process Scheduler
Education
Middlesex County College
Associate's Degree, Retail and Business Management
Bay County Schools August 2009 - April 2014
Alpine Access November 2012 - September 2013
H.W. Expressions Photography March 2009 - March 2010
Dollar General May 2004 - January 2005
Skills
Photography, Customer Service, Web Services, Cooking, Teaching, Data Entry, Social Networking
Education
Gulf Coast State College 2011 — 2015
n/a, Theatre/Theater
George C Wallace State Community College-Dothan 2007 — 2008
Certification, Emergency Medical Technology/Technician (EMT Paramedic)
Jenkins Volkswagen of Leesburg June 2013 - Present
RadioShack December 2012 - June 2013
Texas Holdem Poker Tours August 2011 - September 2012
Alpine Access March 2011 - August 2011
Afni September 2010 - March 2011
ACCENT Marketing December 2008 - August 2009
Skills
Sales, Customer Service, Leadership, Communication, Entrepreneur, Thinking Outside The Box, Typing, Stress Management, Computer Hardware, Great Math Skills, Schedule Adherence, Team Oriented, Sales Process
Education
Elite Casino Dealer Academy 2012 — 2012
Poker Dealer
Lake-Sumter Community College 2006 — 2008
Tavares High School 2002 — 2006
Graduate, General Studies
Great-West Financial October 2014 - Present
Colorado Nonprofit Development Center January 2014 - October 2014
Direct Interactions, Inc. December 2010 - October 2014
Bright Beginnings August 2013 - December 2013
Metropolitan State University of Denver January 2013 - May 2013
Alpine Access November 2006 - December 2010
Alpine Access May 2005 - November 2006
Alpine Access October 2004 - May 2005
Homemaker/Mother June 1990 - October 2004
Design Technology, Inc October 1988 - June 1990
Skills
Call Center, Program Management, Customer Service, Talent Acquisition, BPO, Employee Relations, Performance Management, Technical Recruiting, CRM, Interviews, Software Documentation, Microsoft Office, Banking, Workforce Management, Management, Leadership, Outsourcing, Human Resources, Hiring, Volunteer Management, Temporary Placement, Recruiting
Education
Metropolitan State University of Denver 2010 — 2013
B.S, Human Services; with an emphasis in Non-Profit Management
Margate
Alaska MacStore January 2013 - March 2014
Apricot Lane Boutique September 2012 - January 2013
Alpine Access May 2010 - September 2012
Play N Trade Video Games February 2008 - May 2010
Underground Station March 2005 - January 2008
USAF Communications Tech August 2004 - February 2006
Skills
Adobe Creative Suite, Web Design, Marketing, Training, Photography, A+ Certified IT..., CCNP Certified, MCSE 2003, CIW, Cisco Networking, Graphic Design
Education
Western Governors University 2012 — 2014
Bachelor of Science (BS), Information Technology
International Academy of Design and Technology-Chicago 2004 — 2006
Associate's degree, Computer and Information Sciences, General
Lifebushido 2014 - Present
Alpine Access 2013 - Present
Self Employed 2001 - Present
Newcorp Assurion 2013 - 2013
W2WHosting 2003 - 2012
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, Research, Teamwork, Photoshop, Social Media, Public Speaking, English, Java, HTML, C, Windows, Matlab, Event Planning, Time Management
Education
Harford Community College 2013 — 2014
Associate's degree, Computer and Information Systems Security/Information Assurance
Harford Community College 2011 — 2013
Certification, Phlebotomy Technician/Phlebotomist
The Community College of Baltimore County 2011 — 2013
Certification, Cardiovascular Technology/Technologist
Crescent Group 2015 - Present
FedEx Express July 2014 - Present
Rogers Communications June 2014 - September 2014
Sitel January 2014 - July 2014
Sykes July 2013 - March 2014
Alpine Access May 2012 - July 2013
Zehrs Food Plus June 2008 - May 2012
Skills
Customer Service, Technical Support, Public Speaking, Presentations, Sales, Team Leadership, Teamwork, Customer Experience, Call Centers, Training, Networking, Customer Satisfaction, Sales Process, Time Management, Wireless
Education
George Brown College 2014 — 2016
Business Administration- Marketing Co-op, Marketing, 3.19
York University 2009 — 2014
Bachelor of Liberal Arts, Internaional Development Studeies
Niagara College 2013 — 2013
Business: Sales & Marketing Diploma, 80%
Saint Francis Secondary School
Frontera Healthcare Network 2011 - 2011
Alpine Access October 2009 - December 2010
Bed, Bath and Beyond October 2008 - June 2009
Skills
Professional Experience, Problem Solving, Computer Proficiency, Communication Skills, Organizational..., Productivity, Medical Records, Medical Terminology, Medical Billing, Medical Coding, Medical Transcription, Medical Software
Education
Kaplan University 2012 — 2014
Bachelor's degree, Health/Health Care Administration/Management
Kaplan University 2009 — 2012
Associate's degree, Medical Office Management/Administration
Alpine Access February 2012 - Present
Education
Miami Dade College 2001 — 2004
Associate's degree, Registered Nursing/Registered Nurse
miami central senior high 1996 — 1999
high school diploma
Alpine Access March 2013 - Present
Georgia Farm Bureau May 2009 - March 2012
Macon State College September 2005 - May 2009
Skills
Programming, Computer Hardware, Multimedia, Social Media, Accounting, Technical Writing, Editing
Education
Macon State College 2005 — 2010
Bachelor of Science (B.S.), Information Technology
Azalia's Choice January 2013 - Present
Two Saints Restaurant September 2012 - July 2014
Two Saints October 2011 - November 2012
Alpine Access October 2009 - September 2012
Skills
Menu Development, Cooking, Recipes, Restaurants, Chef, Culinary Skills, Hospitality Industry, Fine Dining, Food Safety, Food Service, Time Management, Meat, Restaurant Management, Food, Training, Sanitation, Food Industry, Banquets, Food, Catering, Hospitality Management, Inventory Management, Food Preparation, Event Planning, Customer Service
Education
Houston Community College 2013 — 2014
Baking and Pastry Arts/Baker/Pastry Chef
Arts Institute Of Houston 2011 — 2013
Associate of Arts and Sciences (AAS), Culinary Arts/Chef Training
Houston Community College
Business Administration and Management, General
TalentSprout March 2015 - Present
Loyola University Chicago June 2012 - Present
lynda.com February 2014 - February 2015
Alpine Access October 2012 - January 2014
Stratigraphic Design, LLC January 2005 - May 2013
The MacTutor September 2011 - October 2012
History Works, Inc. January 2012 - April 2012
Loyola University Chicago May 2011 - December 2011
Apple Retail 2005 - 2011
Skills
Photography, Editing, Video, Instructional Technology, Social Media, Web Design, E-Learning, Teaching, Project Management, Mac, Online Marketing, Social Networking, Instructional Design, Event Management, OS X, Customer Service, Final Cut Pro
Education
Loyola University of Chicago 2008 — 2011
MEd., School Technology
The School of the Art Institute of Chicago 2007 — 2008
Foundations of Digital Design
University of Missouri-Columbia 2002 — 2005
BA, English - Creative Writing/Sociology
Alpine Access January 2015 - Present
Nathaniel Golden Communications LLC April 2012 - Present
Dial 7 Car & Limousine Service October 2011 - April 2012
Quintessentially June 2011 - October 2011
DSI Soultions October 2010 - June 2011
Skills
Customer Service, Management, Microsoft Excel, Sales, Leadership, Microsoft Word, Social Media, Marketing, PowerPoint, Project Management, Training
Education
Georgia Southern University 2008 — 2010
Criminal Justive, Criminal Justice
Private January 2008 - Present
Working Solutions February 2014 - September 2014
Avon October 2011 - March 2012
Alpine Access March 2011 - June 2011
Robert Half November 2010 - February 2011
Bank of Lenawee June 2006 - March 2008
Bank of Lenawee June 2000 - June 2006
Austin Diagnostic Clinic March 1999 - May 2000
Dillards July 1997 - February 1999
Skills
Banking, Customer Service, Microsoft Excel, Microsoft Word, Invoicing, Sales, Financial Analysis, Management, Insurance, Outlook, PowerPoint, Event Planning
Education
Lewis University 2013 — 2015
Master’s Degree, Organizational Leadership with Concentration in Higher Learning, 3.82/4.0
2009 Jackson Community College 2009 — 2009
Certificate, Accounting, A
Siena Heights University 2005 — 2007
Bachelor’s Degree, Business Administration, 3.64/4.0
Jackson Community College 2003 — 2005
Associate’s Degree, Business, 3.68/4.0
Lakeland Regional Highschool 1978 — 1982
High School, general, A
Truven Health Analytics (formerly Thomson Reuters Healthcare) May 2012 - Present
TopSchool September 2009 - February 2012
The Magellan Network March 2008 - September 2009
First Data October 2007 - March 2008
Alpine Access December 2006 - 2007
Travelport / Cendant / Galileo May 1989 - October 2006
IBM / Rolm October 1984 - May 1989
AT&T Bell Labs June 1981 - October 1984
Skills
Software Engineering, Agile, Program/Project..., IT Operations, Data Center Operations, SaaS, Scrum, Team Building, Software Development, Web Applications, Offshoring, Product Development, Agile Project Management, Full SDLC, Customer Support, Budgeting, Production Support, Website Development, Application Development, Software Project..., Business Analysis, Databases, Agile Methodologies, Integration, Budgets, Vendor Management, Product Management, Web Services, XML, Testing, Linux, Project Management, Requirements Analysis, Business Intelligence, SDLC, Project Planning, Program Management, Management, Leadership, C#, .NET, Java, Architecture, SOA, Security, Data Center, Microsoft SQL Server, WCF, E-commerce, IT Management
Education
University of Michigan 1980 — 1981
MS, Computer Engineering
Indiana University Bloomington 1976 — 1980
BA, Double Major: Math and Computer Science
PMP, Project Management Institute
PMP, Project Management
Scrum Alliance
Certified ScrumMaster
InComm May 2015 - Present
InComm November 2013 - Present
Alpine Access December 2012 - May 2013
Fulton County Schools April 2009 - December 2012
Walmart September 2007 - January 2009
Skills
Java, SQL, Github, JDBC, GUI, Visio, UML, Microsoft SQL Server, Databases, JIRA, Team Leadership, Eclipse, Microsoft Office, Microsoft Excel, Microsoft Word, Windows 7, Windows Vista, Computer Navigation, Windows XP Pro, Spanish-speaking, Customer Service, PowerPoint, Teamwork, Research, Analysis, Data Analysis, Leadership, Programming, Outlook, ServiceNow, Wiki Development, SharePoint, Organizing Meetings, Presentation Skills, Time Management, Windows, Business Analysis
Education
Georgia State University, Robinson College of Business 2013 — 2015
Bachelor's Degree, Computer Information Systems, GPA: 3.32
Georgia Perimeter College 2011 — 2013
Associate's Degree, foreign language with a concentration in business, GPA: 3.45
Classy Llama August 2014 - Present
Sykes February 2013 - August 2014
Alpine Access May 2011 - February 2013
McDonald's Corporation April 2008 - September 2010
Popeyes Louisiana Kitchen, Inc. 2004 - 2004
Popeyes Louisiana Kitchen, Inc. 2004 - 2004
Skills
C#, VB.NET, VBA, BPO, Call Centers, Workforce Management, Contact Centers, Outsourcing, Customer Experience, Service Delivery, Customer Satisfaction, Telemarketing, Technical Support, Vendor Management, Call Center Development, Customer Service, Inbound Marketing, Transition Management, Performance Management, Troubleshooting, Team Leadership, Process Improvement, Avaya, JavaScript, PHP, HTML, CSS, CSS3, HTML 5, Ruby, Microsoft Excel, MySQL
Education
University of Phoenix 2013 — 2016
Bachelor's degree, Information Technology, 3.0
Missouri State University 2012 — 2016
Bachelor's degree, Information Technology, 3.0
Alpine Access August 2013 - Present
The Goddard School 2005 - 2011
AT&T November 1990 - September 2005
BellSouth Mobility DCS 1997 - 1998
Skills
Payroll, Customer Service, Microsoft Excel, Leadership Development, QuickBooks, Microsoft Word, Accounts Payable, Accounts Receivable, Bookkeeping, Accounting, Access, Administration, Invoicing, Account Reconciliation, Office Management, Teamwork, Hiring, Employee Relations, Recruiting, Human Resources, Small Business, Forecasting, General Ledger, Spreadsheets, Telephone Skills, Employee Training, Process Improvement, Financial Statements, Team Leadership, Event Planning, Management, Inventory Management, Sales, Strategic Planning, Financial Analysis, Coaching, PowerPoint, Microsoft Office, Team Building, Time Management, Leadership
Education
Georgia State University 1983 — 1988
Bachelor of Business Administration (BBA), Accounting
Lutheran Hospital March 2014 - Present
Medtech College April 2011 - February 2014
Alpine Access January 2010 - April 2011
The Einhaus Group for Women's Health 2007 - 2008
Pathologists Associated January 2005 - April 2007
Pathologists Associated November 2003 - January 2005
Skills
Call Centers, Adult Education, Higher Education, Admissions, Curriculum Development, Teaching, Student Affairs, Customer Service, CampusVue, Microsoft Office, Data Entry, Coaching, Training, Medical Terminology, Enrollment Management, Staff Development, Campus, Resume Writing, Leadership, Time Management, Curriculum Design, Retaining Customers, Management, Faculty Development, Teamwork, Phlebotomy, Cpr Certified, Leadership Development, CPR Certified, Customer Retention
Education
Indiana University-Purdue University at Fort Wayne 2013 — 2016
Bachelor of Science (BS), Pre-Medicine/Pre-Medical Studies
Michiana College 2001 — 2003
Associate of Science (A.S.), Allied Health and Medical Assisting Services
Alpine Access August 2013 - Present
Lansing Cleaners May 2013 - August 2013
American Cable & Telephone, LLC August 2010 - January 2012
Medical Business Office/Trustmark Recovery Service April 1996 - January 2010
Skills
Microsoft Excel, Customer Service, PowerPoint, Microsoft Office, Microsoft Word, Access, Administration, Windows, Customer Satisfaction, Team Leadership
Education
Indiana University-Northwest 1997 — 2007
Bachelor's degree, English Language and Literature/Letters, 3.4
Fuzzy Hearts Rescue July 2013 - Present
Alpine Access January 2013 - Present
Skills
Data Entry, Customer Service, Microsoft Office, Call Centers, Customer Experience, Administrative..., Invoicing, Technical Support, Training, Time Management, Outlook, Customer Satisfaction, Sales, Telephone Skills, Teamwork, Troubleshooting, Leadership
Education
Normandale Community College 2013 — 2015
Bachelor's degree, Business Administration and Management, General
Howard Community College 2012 — 2013
Louisville Elementary School August 2014 - Present
University of Colorado Denver Counseling Center August 2013 - Present
College Living Experience September 2012 - August 2013
Alpine Access May 2009 - May 2011
Turning Winds Academic Institute February 2007 - May 2008
Spring Meadows Assisted Living August 2004 - December 2006
ASMSU Recreational Sports and Fitness September 2002 - December 2003
ASMSU Daycare October 2000 - May 2002
Skills
Student Counseling, Academic Tutoring, Creative Solutions, Job Coaching, Fitness Instruction, Intellectual..., Mental Health Care, Elder Care, Group Therapy, I-9 Compliance, Onboarding, Applied Behavior..., Crisis Intervention, Mental Health Counseling, Psychotherapy, Psychology
Education
University of Colorado at Denver 2009 — 2014
Master of Arts (M.A.), Counselor Education/School Counseling and Guidance Services
Montana State University-Bozeman 2000 — 2006
Bachelor of Arts (BA), English Language and Literature/Letters
Lancaster University 2004 — 2005
Exchange, English Language and Literature/Letters
Alpine Access June 2011 - December 2011
Alpine Access/Denver - Telecommunications September 2007 - December 2011
Comcast December 1994 - June 2001
Mile High Cable, TCI, Comcast/Denver - Telecommunications November 1994 - June 2001
Wireless Communications/Englewood - Cellular July 1991 - December 1994
Skills
Problem Solving, Learning Ability, Communication Skills, Team Leadership, Probation, Customer Service, Critical Thinking, Monitoring, Learning Strategies, Management of Personal..., Time Management, Service Orientation, Negotiation, Social Perceptiveness, Judgement and Decision..., Troubleshooting, Instructing, Coordination, Complex Problem Solving, Active Learning, Active Listening
Education
Bear Creek High School
Bachelor of Science Degree, Criminal Justice and Criminology
Metropolitan State College of Denver
Bachelor of Science, Criminal Justice and Criminology
Alpine Access September 2015 - Present
TLO LOGISTICS USA June 2014 - Present
TeleTech December 2014 - May 2015
Brownsville ISD December 2011 - April 2012
2009 Valley Diagnostic Clinic April 2009 - December 2011
Travis contreras Medical Practice Manager 2007 - 2011
2010 Kaplan College January 2010 - June 2010
Manpower : Mission Plutonium Carriers June 2008 - July 2008
CPR, Medical Billing April 2008 - May 2008
Select Staffing March 2007 - March 2007
Skills
Microsoft Office, Customer Service, Medical Terminology, Adobe Photoshop, Adobe, Trucking, Logistics, Freight, Transportation, Transportation..., 3PL, Dispatching, Flatbed, Team Building, Freight Brokerage, Transportation Planning, Reefer, Freight Forwarding, Customer Satisfaction, Dry Van, Transportation..., Freight Transportation, LTL, Logistics Management, Shipping, Operations Management, Truckload, Warehousing, Supply Chain, Supply Chain Management
Education
Kaplan University 2009 — 2010
AAS, Medical Practice Management
Kaplan College 2008 — 2010
Associates, Medical Practice Management
ITT 2000 — 2001
associates Degree, Digitial Imaginig
Texas State Technical College 1999 — 2000
Flying Fire VFX June 2013 - Present
Alpine Access September 2012 - May 2013
Bigbear-Inkpen February 2011 - January 2012
Live Ops January 2010 - June 2011
Insurance Agents United Association July 2010 - May 2011
Casino Bookmarks August 2000 - June 2010
Casino Prophet 2001 - 2006
Redheart Promotions and Web design 1996 - 2000
Skills
SEO, Graphic Design, Blogging, WordPress, Photoshop, E-commerce, Web Development, Adobe Creative Suite, Graphics, Zbrush, JavaScript, Microsoft Office, HTML 5, PHP, Image Editing, CSS, Linux Server, Windows, Art, Information Technology, Mobile Applications, Autodesk Software, Logo Design, Project Management, 3D Printing, 3D Modeling, Web Application Design, Technical Writing, Illustration, Google Analytics, Blog Marketing, Keyword Research, Affiliate Marketing, Organic Search, Social Networking Sites, Freelance Graphics, Local Search, Search Advertising, Social Networking, Link Building, Photo Illustration, Digital Sculpting, Graphics Creation, Graphics Software, Search Engine..., Digital Compositing, Bing, Affiliate Management, Image Optimization, Cover Art
Education
Lansing Community College 2013 — 2015
Undergraduate Currently Enrolled Full Time, Computer Science
OKemos
OKemos
Madwire® November 2014 - Present
GeoSearchSEO March 2014 - Present
PicACard April 2014 - December 2014
Preferred Water Testing September 2013 - March 2014
Alpine Access 2010 - February 2013
CBTS 1995 - 2005
Fidelity Investments 1987 - 1994
Shawmut Bank 1983 - 1987
Chemical Bank 1980 - 1981
Skills
Customer Experience, Call Center, Customer Satisfaction, Insurance, Finance, Customer Retention, Customer Service, Technical Support, Investments, Data Entry, Telephone Skills, Telemarketing, Training, Leadership, SEM, Public Speaking, Team Building, Project Management, CRM, Lead Generation, Sales, Marketing, Marketing Strategy, Social Media Marketing, SEO, Social Networking, Social Media, Online Marketing, Email Marketing, Online Advertising, New Business Development, Digital Marketing
Education
McGill University
BSc
United Nations International School
Her Wits' End, LLC January 2014 - Present
Alpine Access August 2005 - January 2008
Skills
Estate Sales, Antiques, Collectibles, Clutter Control, Home Staging, Organization &..., Customer Support, Call Center..., Hospitality Management, Management Accounting, Development & delivery...
Education
Metropolitan State University of Denver
Bachelor's Degree, Business Administration, Management, HR Management, Marketing
Gwinnett Technical College January 2013 - Present
Lionbridge February 2012 - February 2013
United States Army Reserve June 2007 - June 2012
Alpine Access June 2011 - February 2012
Mckesson September 2008 - October 2009
Skills
Customer Service, Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, C++, Java, HTML 5, SQL, XHTML, Strategic Planning, Sales, Negotiation, Coaching, Raptor, Organization, Work Well Independently, Team-oriented, Enthusiastic..., Teamwork
Education
Gwinnett Technical College 2013 — 2015
Associate of Science (AS), Computer Programming, 4.0
1800flowers.com September 2012 - March 2013
Alpine Access October 2009 - April 2011
Transfiguration Lutheran Church April 2010 - July 2010
1800flowers.com October 2007 - August 2009
Skills
Project Management, Budgets, Multi Tasking, Great Leadership, Great Motivator, Leadership, Typing, Office Administration, Microsoft Office, Customer Service, Marketing, Advertising, Teamwork, Outlook, Microsoft Word, Data Entry, Microsoft Excel, PowerPoint, Access
Education
Monroe College 2011 — 2013
Kaplan University 2010 — 2010
Associate of Science (AS), Business Administration and Management, General
Sykes Home powered by Alpine Access May 2014 - Present
Alpine Access January 2013 - May 2014
Alpine Access June 2012 - January 2013
Alpine Access April 2011 - June 2012
Alpine Access September 2010 - April 2011
TJX 2007 - 2008
Skills
Program Management, Leadership, Data Analysis, Telecommunications, Coaching, Employee Training, Testing, Call Center, Customer Satisfaction, Customer Experience, Quality Assurance, Outsourcing, Process Improvement, Software Documentation, Customer Service, Vendor Management, Technical Support, Troubleshooting, Recruiting, Investigation, Interviews, Call Centers, Team Building, Training, BPO, Time Management, Workforce Management
Education
Lansing Community College
Virginia College January 2014 - Present
Alpine Access 2013 - 2014
Salvation Army Centre of Hope 2012 - 2012
North Carolina A&T State University 2011 - 2012
Payless ShoeSource January 2009 - January 2011
Skills
Leadership, Work Well Independently, Microsoft Office, Research, PowerPoint, Customer Service, Teaching, Communication Skills, Works well with a team, Interpersonal Skill, Administrative..., Data Entry, Grant Writing, Higher Education, Community Outreach, Microsoft Word, Public Speaking, Workshop Facilitation, Microsoft Excel, Event Planning, Leadership Development, Program Evaluation, Time Management, Team Building, Teamwork, Critical Thinking, Social Networking, Facebook, Training, Technical Writing, Highly detail oriented, Editing, Team Leadership, Volunteer Management, Organization, Oral, Office Management, Student Affairs, Conflict Resolution, Qualitative Research, Sales, Access, Nonprofits, Program Development, Interviews, Adult Education
Education
North Carolina Agricultural and Technical State University 2011 — 2012
Master of Science (MS), Adult Education-Concentration in Community Education, 4.0
Guilford College 2005 — 2011
Bachelor of Arts (B.A.), Psychology- with a minor in Sociology and Criminal Justice
Guilford Technical Community College 2001 — 2002
Certification, Medical Office Assistant/Specialist, 4.3
Alpine Access September 2012 - Present
Dish Network March 2011 - March 2012
Education
Louisiana State University 1980 — 1987
Bachelor of Business Administration (B.B.A.), Law, 3.6
GoHealth Insurance August 2013 - November 2013
Alpine Access October 2012 - August 2013
Skills
Microsoft Word, Microsoft Excel, Microsoft Exchange, Microsoft Office 2007, Microsoft Office Xp, Outlook Express, Customer Service, Administrative..., Data Entry, Management, Clerical Skills, Receptionist Duties, Copying, Fax, FTP software, Typing, Administrative...
Education
Gateway Technical College 2009 — 2011
Certificate, Medical Transcription, 4.0
Spoon River College 1994 — 1996
Computer Applications Certificate, Information Technology
Time Warner Cable Business Class April 2013 - Present
Time Warner Cable Business Class July 2011 - April 2013
Alpine Access December 2006 - July 2011
MCI Worldcom January 1999 - April 2004
Norstan Communications (Western Region) January 1997 - January 1999
AT&T January 1981 - January 1997
Skills
Telecommunications, Networking, Account Management, Customer Satisfaction, Management, Training, Call Centers, Sales, Team Leadership, Selling, Customer Experience, Coaching, Mobile Devices, Cloud Computing, Sales Operations, Software Documentation, Project Management, VoIP, Strategy, Technical Support, Sales Management, Call Center, Unified Communications, Managed Services, Security, Recruiting, leadership, Project Planning, Leadership
Education
University of Phoenix
Associate of Arts, Information Technology - Networking
University of Phoenix
Bachelor’s Degree, Bachelor of Science in Business
Time Warner Cable Learning Management System
Telecommunications
Alpine University
Mesa Community College
Norstan Educational Services
University of Phoenix
Human Resources Management Program; Management
Decatur Adventist Early Learning Center August 2013 - Present
Alpine Access November 2012 - April 2013
Bank of America July 2008 - October 2012
Bank of America June 2001 - August 2007
Skills
Microsoft Office, Microsoft Word, PowerPoint, Teaching, Customer Service, Curriculum Design, Curriculum Development, Higher Education
Education
Georgia State University 2014 — 2019
B.S.E. degree in Early Childhood Education - Special Education Concentration
A Sassy Pic Photo Booth July 2014 - Present
Residence Inn by Marriott March 2012 - Present
Alpine Access March 2011 - August 2011
Elavon, Inc. August 2009 - February 2010
Skills
Sales, Customer Service, Call Center, Account Management, Customer Experience, Customer Satisfaction, Hospitality, Tourism, Hotels, Catering, Front Office, Hospitality Management, Time Management, Food & Beverage, Hospitality Industry, Operations Management
Education
Western Governors University 2012 — 2014
Bachelor of Business Administration (BBA), Business Administration and Management, General
Metropolitan Community College 2010 — 2012
Business Transfer, Business Administration and Management, General
The Hartford March 2015 - Present
Employees Retirement System of Georgia December 2012 - March 2015
Alpine Access September 2012 - December 2012
HeadbanD, LLC dba 1800SkyRide March 2011 - April 2012
Teleperformance, USA July 2007 - April 2010
Skills
Microsoft Word, Microsoft Excel, Microsoft Office, Customer Service, Communication Skills
Education
Kennesaw State University 2011 — 2015
Communications Technology
Xerox July 2015 - Present
Alpine Access 2013 - 2015
Skills
Articulate Communicator, Customer Service, Leadership, Public Speaking, Sales, Team Building, Training, Customer Satisfaction, Strategic Planning, Microsoft Word, Event Planning
Education
Union Presbyterian Seminary 1985 — 1987
Master of Arts (M.A.), Christian Education
Longwood University 1979 — 1981
Bachelor's Degree, Social Sciences
Amware Fulfillment May 2015 - Present
LiveOps November 2013 - Present
McKesson January 2015 - May 2015
Ernest Communications June 2013 - October 2013
West January 2010 - April 2013
Alpine Access September 2012 - January 2013
Skills
Microsoft Office, Microsoft Excel, English, Windows, Research, Outlook, Teaching, Photoshop, Public Speaking, Strategic Planning, Industrial Organization, Problem Analysis, Written & Verbal..., Data Entry, Call Centers, Zendesk, Customer Service, PowerPoint, Administrative Work, Time Management
Education
Kennesaw State University 2011 — 2014
Bachelor of Science (BS), Psychology
Georgia Perimeter College 2009 — 2011
Associate of Science (AS), Psychology
Law Offices of James Scott Farrin September 2013 - Present
Alpine Access November 2012 - April 2013
Law Offices of James Scott Farrin May 2012 - June 2012
Law Offices of James Scott Farrin August 2010 - June 2011
Pulley, Watson, King & Lischer, P.A. November 2007 - October 2009
Whitley, Rodgman & Whitley, LLC September 2003 - November 2007
Skills
Notary Public, Needles, Civil Litigation, Personal Injury..., Document Review, Pleadings, Legal research, Title Searches, Discovery Process, Trial Preparation, Clerical Work, Receptionist Duties, Case Management, Dictation, Worldox, Practice Master, TABS, Legal Research, Legal Assistance, Litigation Support, Wordperfect, Tabs, Legal Writing, Trials, Paralegals, Case Management Software, Personal Injury, Medical Transcription, WordPerfect, Litigation
Education
Meredith College 2005 — 2006
Paralegal Certification, Paralegal Certification
North Carolina State University 2001 — 2005
Bachelor of Arts (B.A.), Sociology
Kaplan Test Prep April 2013 - Present
Alpine Access July 2012 - April 2013
XEROX - Disney IT Support February 2006 - June 2010
Xerox-Disney Support 2005 - 2010
BEST BUY - Geek Squad July 2005 - February 2006
BROWARD SHERIFF OFFICE March 2001 - July 2005
THE ANSWER GROUP October 1998 - March 2001
Skills
Troubleshooting, Active Directory, Laptops, Software Installation, Printers, Blackberry, Citrix, Disaster Recovery, Networking, Help Desk Support, Network Administration, Windows Server, Desktop Computers, Servers, Hardware, Computer Hardware, Storage, A+ Certified, VPN, Cisco Routers, XP, Technical Support, Blackberry Enterprise..., DNS, Computer Repair, Databases, Windows 7
Education
ITT Technical Institute-Jacksonville 1986 — 1998
Associate of Science (A.S.), Electrical, Electronic and Communications Engineering Technology/Technician
CEVA Logistics August 2015 - Present
Apple April 2015 - June 2015
Department of Commissary November 2014 - May 2015
Alpine Access August 2013 - October 2014
Chocolate Chocolate Chocolate St Charles April 2013 - August 2013
Ozark Orchard February 2011 - February 2013
Hollis Haven October 2010 - June 2011
Aguila Saloon December 2008 - May 2009
US Army April 2004 - October 2006
Skills
Training, Sales, Human Resources, Command, Bookkeeping, Inventory Management, Inventory Control, Loss Prevention, Customer Service, Operations Management, Leadership, Team Leadership, Management, Team Building, Microsoft Office, Problem Solving, Customer Satisfaction, Data Entry, Process Improvement, Troubleshooting, Microsoft Word, Outlook, Invoicing, Microsoft Excel
Education
Grantham University 2015 — 2017
Associate of Arts (AA), Business Administration and Management, General
Le Cordon Bleu college of culinary arts- st Louis 2011 — 2012
Culinary Arts, Savory
ULTA Beauty August 2015 - Present
ULTA Beauty August 2014 - August 2015
Alpine Access March 2011 - August 2014
ULTA Beauty March 2011 - June 2012
EDGE DIsplay August 2008 - January 2010
GSN Trucking April 2007 - August 2008
Quality King Distributors September 2005 - April 2007
Skills
Office Administration, Thrive in A Fast-paced..., Quick Study, Skilled Multi-tasker, Invoicing, Logistics, AS400 Administration, Proprietary Software, Adobe Interaction, Microsoft Office, Citrix, Organization Skills
Education
Mitchell Community College 2013 — 2016
Associate's degree, Business, College
Washington Sports Club February 2015 - April 2015
Northern Virginia Training Center July 2014 - September 2014
United American Security Inc. July 2013 - June 2014
Parking Market And Research July 2012 - March 2013
Alpine Access October 2010 - April 2011
VCA Animal Hospitals June 2008 - September 2008
McLean Animal Hospital January 2008 - April 2008
American Wood Moulding June 2007 - December 2007
Omni Eye Specialists - Maryland January 2006 - February 2007
Katonah Bedford Animal Hospital August 2004 - March 2005
Skills
Microsoft Office, Office Equipment, Filing, Administrative..., Customer Service, Medical Records, Fax, Data Entry, Microsoft Word, Telephone Skills, Microsoft Excel, Employee Training
Education
Longwood University 1997 — 1999
Psychology
Osborne High School 1995 — 1997
High School, General Studies, 3.4
New Port Richey Nissan December 2014 - Present
Express Employment Professionals September 2014 - December 2014
ALLPRO Direct Marketing October 2014 - November 2014
Sutherland Global Services June 2014 - July 2014
Lowe's Companies, Inc. March 2014 - April 2014
Ed Morse Auto Plaza August 2013 - November 2013
Alpine Access November 2011 - July 2013
Medical Animatics, LLC February 2010 - July 2010
Skills
Positive Can-do Attitude, Customer Satisfaction, Customer Retention, Data Entry, Time Management, Microsoft Word, Business Development, Team Leadership, Customer Service, Leadership, Positive Team Player, CRM, Clerical Skills, Call Centers, Self-driven, Goal Oriented, Microsoft Excel, Business-minded, Customer Escalation..., Customer Oriented, Positive Employee..., Organized Multi-tasker, Platform Design, Highly detail oriented, Development Of..., Document Management, Data Management, Business Correspondence, Solid computer skills, Office Administration, Virtual Teams, Technical Support, Assertiveness, Creative Problem Solving, Online Research, Email Etiquette, Spreadsheets, Strategy Implementation, Creative Strategy, Reporting & Analysis, Document Drafting, Typing, Social Networking, Mechanical Aptitude, Phone Etiquette, Internet Explorer, Organization, Up-selling, Typesetting, Problem Solving
Education
Western Governors University 2014 — 2016
Bachelor's Degree, Accounting, 3.00
Pasco-Hernando State College 2013 — 2014
Associate of Arts and Sciences (AAS), Office Administration, 3.25
Ivy Tech Community College 1989 — 1990
Associate of Arts (AA), Information Data Management
Ben Davis High School 1982 — 1985
Diploma, Major in Business
Denver Public Schools July 2011 - Present
Denver Public Schools June 2010 - June 2011
Denver Public School, DPS July 2009 - June 2010
Global Technology Resources, GTRI June 2005 - July 2009
Alpine Access November 2000 - June 2002
ICG Communication, Fiber Optic Technologies, FOTI, ACS Dataline April 1993 - October 2000
Skills
Leadership Development, Social Media, Leadership, K-12, Educational Leadership, Microsoft Office, Microsoft Excel, Project Management, Project Coordination, MS Project, SQL, Microsoft Word, PMP - in progress, Microsoft Certified..., PowerPoint, Pivot Tables, Six Sigma, Payroll, School Districts, Operating Budgets, Hiring Personnel, Databases, Enrollment Management, Process Improvement, Program Implementation, SharePoint, Community Outreach, Public Speaking, Strategic Planning, Cross-functional Team..., Community Engagement, Event Planning, Research, Team Building, Management, Software Documentation, Customer Service
Education
University of Denver 2013 — 2015
Master in Information and Communications Technology, With Concentrations in: Technology Management, Database and Project Management, 4.0
Indiana University Bloomington
Bachelor's degree, Business and Psychology
Self-Employed Administrative Reporting AnalystAlpine AccessOctober 2011 - June 2012
Alpine Access April 2010 - October 2011
Alpine Access April 2009 - April 2010
Alpine Access November 2006 - March 2009
Alpine Access 2006 - 2006
Alpine Access 2005 - 2006
Alpine Access March 2005 - August 2005
David's Bridal 2004 - 2005
AccuScribe 2003 - 2004
Self-Employed 2001 - 2003
Skills
Administrative..., Database Admin, Social Networking, Medical Transcription, Customer Service..., Training, Customer Service, Supervisory Experience, Proofreading, Recruiting, Team Leadership, Teamwork, Virtual Teams, Virtual Assistance, Escalation, Quality Assurance, Up-selling, Cashiering, Data Entry, Appointment Scheduling, Bulk Mailing, Catering
Education
Jones International University 2012 — 2015
BABC, Business/Corporate Communications
Metropolitan State College of Denver
Graphic Design
Pikes Peak Community College
Graphic Design
E2open 2014 - Present
E2open 2011 - 2014
Synergy Services 2011 - 2013
Seck & DeFoor December 2010 - 2012
IQNavigator July 2009 - December 2010
eBizWare January 2008 - December 2009
TeleTech 2008 - 2009
Bankers Title Company 2004 - 2008
Alpine Access 2000 - 2004
Budget Group Inc. 1998 - 2000
Skills
Strategy, Management, Business Development, Leadership, Supply Chain, SaaS, Vendor Management, Program Management, Process Improvement, Professional Services, Enterprise Software, Strategic Planning, Change Management, Outsourcing, Cloud Computing
Education
Harvard Business School 1993 — 1995
Master of Business Administration (MBA)
University of Colorado Boulder 1985 — 1989
BS Finance
Oakman Aerospace, Inc. August 2015 - Present
Sykes January 2014 - August 2015
Alpine Access July 2012 - January 2014
Body & Sole Day Spa August 2004 - July 2012
Skills
Data Entry, Telephone Skills, Customer Service, Administrative..., Customer Satisfaction, Outlook, Call Centers, Training, Payroll, Employee Relations, System Administration, Human Resources, Administrative..., Outsourcing, Performance Management, Process Improvement, Vendor Management, Customer Experience
Education
Metropolitan State University of Denver
Bachelor of Science (B.S.), English Language and Literature, General
Alpine Access September 2010 - Present
Walmart December 2007 - March 2010
PetrolMart April 1997 - March 2004
Education
Jones College-Jacksonville 1987 — 1990
Middleburg High School 1980 — 1984
AppDirect August 2013 - Present
Standing Cloud January 2011 - Present
ASDx Biosystems Inc August 2010 - December 2011
Advanced Distributed Sensor Systems October 2008 - July 2010
Alpine Access February 2003 - September 2008
Global Commerce Systems 2000 - 2001
Pearson September 1994 - March 2000
Skills
Agile Methodologies, Unix, Web Applications, Enterprise Software, Java, Oracle, Database Design, OOP, Distributed Systems, Troubleshooting, Web Services, SQL, Software Development, XML
Education
Michigan State University 1990 — 1994
BS, Computer Science
Alpine Access October 2013 - February 2014
10th and Piedmont October 2012 - March 2013
Sonny's Bar-B-Q May 2007 - December 2012
Glamour Magazine January 2009 - May 2009
Holiday Inn March 2008 - July 2008
Skills
Social Networking, Tech-Savvy, Customer Service, Leadership, Social Media, Fast-paced, Public Relations, Management, Public Speaking, Copy Editing, Collaborative Problem..., Priority Management, Organization, Twitter, Facebook, Microsoft Office, Mac OS
Education
Georgia Southern University 2007 — 2008
Bachelor of Arts (B.A.), English Language and Literature/Letters
University of West Georgia 2005 — 2007
HS Diploma
Alpine Access July 2008 - July 2011
Alpine Access July 2008 - January 2011
Nationwide Insurance January 2007 - July 2008
Nationwide January 2007 - July 2008
HRH January 2006 - January 2007
Marsh January 1999 - January 2006
Anderson and Anderson January 1994 - January 1999
Pan American Underwriters January 1992 - January 1994
Education
Kaplan University 2010 — 2013
Kaplan University
Bachelor of Science, Business Administration
Publix Super Markets November 2013 - Present
Alpine Access December 2012 - November 2013
Skills
Microsoft Office, Call Centers
Education
Manatee Technical Institute 2001 — 2002
Emergency Technical Technician, Emergency Medical Technology/Technician (EMT Paramedic)
Pellissippi State Community College 1996 — 1996
General Education Diploma, High School Equivalence Certificate Program
Alpine Access August 2014 - Present
Rainbow Serenity June 2011 - Present
GanoLife October 2012 - December 2013
Kaplan College 2010 - 2012
Peak Systems, Inc. November 2010 - August 2011
Walmart November 2006 - November 2007
Burger King Corporation November 2003 - June 2005
Skills
Windows, Microsoft Office, Non-profits, LGBT issues, Customer Service, Public Speaking, Marketing, Public Health, sales, Distributors, Wholesale, Sales, Event Planning, Community Outreach, Nonprofits, Editing, Leadership, Fundraising, Staff Development, Volunteer Management, Facebook, Social Media, Blogging, Social Media Marketing, Public Relations, Leadership Development, Entrepreneurship, Social Networking, Event Management, Training, Small Business, Community Development, Grant Writing, Team Building, Program Development
Education
Kaplan College 2010 — 2012
Diploma/Certificate, Computer Support Technician
Indiana University-Northwest 2007 — 2010
Wells Fargo Dealer Services October 2014 - Present
Alpine Access December 2013 - Present
Regional Acceptance Corporation April 2013 - September 2013
Circle K September 2009 - August 2010
Skills
Call Centers, Customer Satisfaction, Customer Retention, Telephone Skills, Help Desk Support, Windows XP, Internet Explorer, Cold Calling, Windows 7, Information Technology, Customer Service, Finance, Sales, Technical Support
Education
ITT Technical Institute-Duluth 2008 — 2010
Associate of Applied Science, Computer and Electronic Engineering Technology
Alpine Access 2011 - 2012
Freelance Web Design 2009 - 2012
Google AdSense 2011 - 2011
High Tech Resources, Inc. 2007 - 2009
Skills
Customer Service, Office Adminstration,...
Education
Nanjing Normal University 1995 — 1999
BA, English
Johnson County Community College
ServiceSource December 2014 - Present
Taking Time Off June 2014 - November 2014
Sykes Enterprises August 2012 - June 2014
Alpine Access July 2006 - October 2012
Capgemini January 2005 - June 2006
Capgemini February 2004 - December 2004
Capgemini January 2003 - January 2004
Interlink October 2000 - May 2002
EDS January 1999 - September 2000
Electronic Data Systems May 1989 - September 2000
Skills
Outsourcing, IT Outsourcing, Call Center, CEOs, Offshoring, Change Management, Program Management, Management Consulting, Process Improvement, Customer Experience, Operations Management, Executive Management, Strategic Planning, Business Development, Business Strategy, Service Delivery, Call Centers, Sales Management, Mergers & Acquisitions, Telecommunications, Management, CRM, Strategy, Sales, Professional Services, Business Transformation, Start-ups, Business Process..., Cross-functional Team..., Leadership, Consulting, Strategic Partnerships, Performance Management, Business Analysis, Team Leadership, Contact Centers, Cloud Computing, Team Management, Customer Satisfaction, Account Management, Team Building, Contract Negotiation, Integration, P&L Management, Entrepreneurship
Education
Wharton School of Business 1998 — 1998
Executive Business Development, Business Administration and Management, General
Indiana University Bloomington 1979 — 1983
BA, Economics
The Tribune Newspaper Marketing ManagerSteep Creek MediaApril 2008 - Present
Alpine Access January 2006 - January 2008
Education
Lamar University 1991 — 1995
BSS, Sociology
TriState Truck Center July 2013 - Present
The University of Tennessee at Martin September 2012 - Present
Henco Furniture February 2013 - June 2013
Alpine Access May 2011 - January 2013
Henco Furniture March 2008 - October 2009
Skills
Sales, Customer Support, Management, Customer Satisfaction, Time Management, Troubleshooting, Networking, Training, Call Centers, Customer Retention, Customer Service, Team Leadership, Inventory Management, Team Building, Microsoft Office
Education
University of Tennessee at Martin 2010 — 2013
Bachelor's degree, Criminal Justice and Corrections
Lambuth University 1992 — 1995
J.Mac IT Consulting December 2012 - Present
teleNetwork January 2015 - August 2015
Sonic Drive-In July 2006 - December 2014
MaxFrag Network June 2008 - December 2012
Alpine Access September 2011 - April 2012
Bookit March 2010 - May 2011
AIC Game Servers May 2006 - August 2008
Skills
CSS, HTML 5, HTML, PHP, SEO, Visual Basic, OGP, Customer Service, Sales, MySQL, Training, WordPress, Networking, Technical Support, jQuery, Troubleshooting
Education
McHenry County College 2008 — 2009
InfoSec
Intuit Turbo Tax December 2014 - Present
Alpine Access December 2010 - May 2013
Alpine Access December 2010 - July 2011
Handy Networks LLC August 2008 - November 2009
ForeThought.net June 2000 - October 2007
Board Of Directors Internet Service August 1995 - June 2000
Skills
VoIP, Troubleshooting, System Administration, TCP/IP, Telecommunications, Virtualization, Windows, Data Center, Linux, Microsoft SQL Server, Call Center, Project Management, Cloud Computing, Active Directory, Perl, Technical Support, Windows 7, Security, Network Architecture, Citrix, Firewalls, Servers, Software Documentation, Operating Systems, Routers, DNS, Disaster Recovery, Training, Call Centers, Windows Server
Education
Metropolitan State University of Denver 1991 — 1995
B.S., Computer Management
Reed Group April 2015 - Present
University Corporation for Atmospheric Research September 2011 - April 2015
Alpine Access May 2009 - September 2011
Arapahoe House December 2008 - April 2009
Ultimate Electronics October 2007 - October 2008
Transfirst, LLC January 2007 - October 2007
Transfirst, LLC June 2006 - January 2007
Skills
HTML, Java, Microsoft SQL Server, JavaScript, Technical Support, SSIS, Content Management, SQL, Troubleshooting, Windows, Agile Methodologies, XML, SharePoint, MySQL, Software Documentation, CSS, Object Oriented Design, Databases, Software Engineering, Software Development, Web Services, System Administration, Integration, Programming, Servers, Eclipse, Visual Studio
Education
Metropolitan State University of Denver 2006 — 2010
BS, Computer Science
Count your Strokes! January 2010 - Present
Alpine Access December 2009 - Present
Schaumburg Park District March 2009 - Present
Plum Grove Printers, Inc. July 2008 - March 2009
Pioneer Press/Sun Times News Group August 2002 - June 2007
Langer Printing January 2001 - July 2002
Banta September 1992 - January 1998
Screaming Color 1984 - 1990
Education
Natural Golf 2008 — 2009
Ongoing, Natural Golf Techniques
Various Seminars and Courses 1979 — 2008
Covey's -7-Habits of Highly Successful People; Microsoft Master User; Brian Tracy, Integrity Selling
Harper College 1997 — 2003
N/A, Networking/LAN/WAN and Marketing
Oakton Community College 2001 — 2002
N/A, Drugs & Behavior, Psychology
Pioneer Natural Resources Company January 2014 - Present
State Farm Insurance May 2013 - January 2014
Demand Staff, Inc. November 2012 - March 2013
Alpine Access October 2009 - December 2010
Skills
Customer Service, Microsoft Excel, Administrative..., Data Entry, Call Centers, Insurance, Outlook, Microsoft Office, Microsoft Word, Telephone Skills
Education
Kaplan University-Davenport Campus 2009 — 2011
Associate’s Degree, Medical Office Management/Administration, 3.7 GPA
Federal Emergency Management (FEMA Reservist) January 2011 - Present
Alpine Access 2007 - 2011
Transcontinental Lending Group January 2006 - January 2008
Atlanta Journal-Constitution 2006 - 2007
Georgia Power Federal Credit Union January 2005 - March 2006
FAA Eastern Region Federal Credit Union June 2000 - September 2004
Summit Services Corp March 1999 - March 2000
FAA Eastern Regional Federal Credit Union May 1993 - March 1999
Skills
Customer Service, Microsoft Office, Coaching, Project Management, Credit, Budgets, Microsoft Excel, New Business Development, Strategic Planning, Sales, Banking, Team Building, PowerPoint, Mortgage Lending, Research, Analysis, Event Planning, Management, Training, Access, Risk Management
Education
Kean University
Bachelor of Applied Science (BASc), Management Science
New York University
Diploma, Training management
Home Hill Consulting March 2015 - Present
Bandwidth.com December 2008 - March 2015
Dash Carrier Services December 2008 - March 2011
Alpine Access April 2000 - November 2008
Venitech, LLC August 1999 - March 2000
Autometric Service Company February 1998 - July 1999
US West August 1994 - January 1998
Skills
SIP, Telephony, VoIP, Telecommunications, IP, Unified Communications, Cloud Computing, Ethernet, MPLS, Data Center, Wireless, Managed Services, SaaS, Network Design, WAN, Call Centers, Cisco Technologies, Network Architecture, TCP/IP, Mobile Devices, Product Management, Integration, LAN-WAN, Computer Network...
Education
University of California, Davis 1992 — 1994
Computer Science
Middlebury College 1987 — 1991
BA, Math and Computer Science
Sykes Enterprises, Inc. January 2013 - Present
Alpine Access September 2011 - January 2013
Alpine Access, Inc August 2007 - May 2012
Alpine Access, Inc May 2005 - August 2011
Alpine Access, Inc March 2000 - May 2005
Right Solutions Now December 2001 - January 2003
Centura Health / Daou Systems November 1998 - February 2000
Aon (formally Innovative Services of America) June 1998 - November 1998
Innovative Services of America January 1996 - May 1998
Innovative Services of America September 1995 - January 1996
Skills
Virtual Call Center, Work At Home, Certified Project..., Instructor-led Training, Virtual Training, Quality Assurance, Service Launches, Contact Centers, Contact Center..., Call Center, Workforce Management, Call Centers, Management, Customer Satisfaction, Process Improvement, Training, Performance Management, Customer Experience, Outsourcing, Business Process..., Cross-functional Team..., Integration, Technical Support, BPO, Vendor Management, Coaching, Call Center Development, Troubleshooting, Service Delivery, CRM, Offshoring, Business Process, Disaster Recovery, Inbound Marketing, Contact Center..., Avaya, Human Resources, Forecasting, Team Building, Operations Management, Customer Retention, Software Documentation, Transition Management, Team Management, Help Desk Support, Telecommunications, Executive Management, IVR, Project Management, Avaya Technologies
Education
Villanova University 2006 — 2007
Metropolitan State University of Denver 1993 — 2000
Barnes Business College 1988 — 1989
West At Home October 2014 - Present
One by One Ministries May 2014 - Present
UnitedHealthcare March 2013 - Present
Grand Prairie ISD January 2011 - April 2013
Hilton Worldwide February 2012 - July 2012
Alpine Access July 2010 - February 2012
Bank of America May 2010 - July 2010
West at Home February 2008 - July 2010
Thomas Y Pickett & Co Inc August 2007 - July 2009
IBM January 2006 - August 2007
Skills
Customer Service, Call Centers, Microsoft Office, Call Center, Microsoft Word, Employee Training, Data Entry, Training, PowerPoint, Microsoft Excel, Customer Satisfaction, Outlook, Nonprofits
Education
Texas State Technical College 1996 — 1998
Richardson High School 1990 — 1994
Diploma
Grand Canyon University
Bachelor's degree, Business Management
Alpine Access December 2003 - January 2009
Alpine Access 2003 - 2009
Foley's September 1999 - December 2003
Education
Kansas State University 1990 — 1996
CU Denver Business School July 2013 - Present
University of Colorado Denver, Business School September 2001 - Present
IT Medix, LLC (Small Business IT support specialists) February 2001 - Present
Alpine Access 2001 - 2008
Rhythms Netconnections October 2000 - January 2001
QED Electric, Inc. June 1997 - October 2000
TeleCommunications, Inc. (now Comcast) October 1996 - June 1997
Janus January 1994 - October 1996
Jefferson County, Colorado 1980 - 1990
Skills
Disaster Recovery
Education
Metropolitan State University of Denver 1978 — 1991
Western State Colorado University 1974 — 1975
Sciences
Arvada High School 1971 — 1974
TeleTech October 2008 - Present
Alpine Access October 2002 - October 2008
Skills
Technical Support, Active Directory, Troubleshooting, Web Development, System Administration, Network Administration, Operating Systems, Computer Hardware, IIS, DHCP, DNS, Workforce Management, Team Leadership, Windows Server, Service Delivery, Customer Satisfaction, Call Centers, Quality Assurance, BPO, Vendor Management
Education
Lancaster University 1996 — 1998
Alpine Access April 2004 - May 2015
Skills
BPO, Call Centers, Customer Service, Leadership, Call Center, Workforce Management, Process Improvement, Outsourcing, Team Building, Customer Experience, Singing, Customer Retention, Event Planning, PowerPoint, Sound, Acting, Operations Management, Contact Center..., Customer Satisfaction, Call Center Development, Training, Contact Centers
Education
Metropolitan State University of Denver 1983 — 1985
Speech Communication emphasis on Theater
Holdrege 1979 — 1982
High School
Sykes August 2010 - Present
Alpine Access August 2006 - July 2009
Skills
Call Center, Customer Experience, Customer Satisfaction, BPO, Workforce Management, Call Centers, Process Improvement, Leadership, Employee Relations, Coaching, Operating Budgets, Account Management, Outsourcing, Contact Centers, Customer Retention, Team Leadership, Leadership Development, Customer Service, Vendor Relationships, Call Center Development, Performance Management, Operations Management, Vendor Management, Service Delivery, Training
Education
Minnesota School of Business 1992 — 1994
Alpine Access 2005 - 2006
Distribution Resources Company February 1995 - December 2000
Fulwider Patton LLP April 1993 - July 1994
Tuverson & Hillyard March 1988 - April 1993
Skills
Employee Benefits, Human Resources, Employee Relations, Training, Onboarding, Benefits Administration, HRIS, Deferred Compensation, Performance Management, Organizational..., Employment Law, Leadership Development, Strategic Planning, Workforce Planning, Performance Appraisal, Employee Training, Employee Engagement, Recruiting, Talent Acquisition, Accounts Payable &..., Computer Proficiency, benefits, Benefits Negotiation, Compensation & Benefits, Interviewing Skills, Communication, General Ledger, Office Management, Leadership, Career Development, Succession Planning
Education
Grand Canyon University 2014 — 2016
Master of Business Administration (MBA), Business Administration and Management, General
Grand Canyon University 2014 — 2016
MS Leadership
University of Redlands
Bachelor of Science in Business Management and Administration
Alpine Access October 2008 - Present
Douglas County E-911 May 2007 - November 2007
Bank of America May 2005 - May 2007
Cash-Line November 2002 - May 2004
Georgia Power February 1998 - October 2001
Cobb/Douglas Community Services Borad February 1995 - February 1998
Skills
Call Center, Time Management, Customer Service, Microsoft Office, Administrative..., Software Documentation, Office Management, Accounts Receivable
Education
Kennesaw State University 1990 — 1993
Alpine Access September 2008 - Present
First Data Corporation April 2000 - July 2008
Education
Indiana University Bloomington
Alpine Access
Skills
Customer Experience, Customer Satisfaction
Education
King's College 1988 — 1991
Communications
University of Advancing Technology
Self Employed 2009 - Present
Alpine Access 2005 - 2009
Douglas County School District, Transition Program 2000 - 2002
Arapahoe/Douglas Works! 1997 - 1999
Gwinnett/Rockdale/Newton County, Cornerstone Psychosocial Rehabilitation Center 1995 - 1997
Law Associates, Inc 1987 - 1989
Education
Georgia State University 1975 — 1978
Petaluma Senior High School
Sutherland Global Services July 2015 - Present
Alpine Access May 2011 - August 2013
Eisenhart Investment Planning January 2008 - February 2011
The Student Loan Corporation October 2000 - December 2007
Skills
Accounting, Financial Accounting, Purchase Management, Expense Management, Financial Reporting, Vendor Management, Expense Budget..., Asset Managment, Account Reconciliation, Bookkeeping, Accounts Receivable, Tax, Auditing, Operations Management, Management, Compliance, Purchase Contracts, Operating Budgets, Journal Entries, QuickBooks, General Ledger, Accounts Payable
Education
Monroe Community College 2011 — 2013
Accounting and Finance/Computer Information Systems
Universtity of Phoenix
Accounting and Business/Management
McDonald's Corporation March 2015 - Present
MBA Candidate at Governors State University January 2014 - Present
Blue Cross and Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas August 2014 - December 2014
McDonald's Corporation June 2013 - December 2013
Flare Systems, LLC October 2012 - December 2012
Alpine Access December 2011 - May 2012
Tellabs March 1997 - March 2011
Skills
Telecommunications, Vendor Management, IP, Ethernet, Call Center, VoIP, Wireless, Technical Support, TCP/IP, Troubleshooting, Program Management, Process Improvement, Product Management, DWDM, Project Management, Routers, Switches, Integration, MPLS, VPN, Networking, Network Design, Fiber Optics, Testing, Visio, Software Documentation, SharePoint, Mobile Devices, Cross-functional Team..., Broadband, PMP, JavaScript, PHP, Analysis, Operations Management, Project Planning, Quality Assurance, Team Leadership, System Deployment, Business Analysis
Education
Governors State University 2013 — 2016
Master of Business Administration (MBA), Supply Chain Management
Governors State University 2012 — 2013
Bachelor of Science (B.Sc.) Cum Laude, Computer Science, 3.82
Illinois Institute of Technology 1990 — 1997
Electrical Engineering
Reed Group October 2013 - Present
Alpine Access September 2010 - October 2013
Regis University April 2000 - September 2010
Skills
Network Administration, Troubleshooting, Cisco, VPN, Security, Network Security, Firewalls, DNS, Visio, Servers, Windows, Linux, System Administration, Documentation, BGP, OSPF, EIGRP, MPLS, Cisco Routing &..., Cisco Technologies, Data Center, Windows Server, Active Directory, Integration, Networking, Unix, Computer Security, TCP/IP, Software Documentation, Network Engineering, Cisco Routers, IP, VMware, Virtualization
Education
Regis University 1998 — 2001
B.S., Computer Information Systems
Iowa State University 1990 — 1995
B.B.A, Accounting
Alpine Access June 2011 - Present
Rachel Johnstone Catering September 2009 - December 2011
Cetero Research January 2008 - June 2011
Cetero Research (formally Allied Research International) June 2006 - December 2007
Tortoise Restaurant Group May 2004 - June 2006
Education
University of Toronto Mississauga 2001 — 2004
B.Sc, Psychology
Mohawk College
Human Resources Certificate
Chipotle Mexican Grill July 2013 - Present
Alpine Access July 2012 - June 2013
Entersolve June 2004 - June 2012
WebSavannah.com 2003 - 2004
Skills
Microsoft SQL Server, SSRS, ASP.NET, Software Development, SSIS, SQL, IIS, Visual Studio, Databases, XML, WPF, VB.NET, WinForms, T-SQL, AJAX, XSLT, Windows Server, .NET, Database Design, Visual Basic, Database Administration, Cluster, Certified Scrum Master...
Education
Georgia Southern University 1999 — 2003
BS, Computer Science
Georgia Southern University 1999 — 2003
Bachelor of Science, Computer Science
Travelers June 2013 - Present
TempWorks Software October 2012 - January 2013
Ecolab March 2012 - September 2012
Alpine Access October 2010 - April 2012
Kerasotes April 2009 - April 2011
Comcast February 2008 - December 2008
Charter Communications 2002 - 2006
Skills
Customer Service, Call Center, Training, Technical Support, Customer Experience, Microsoft Office, Networking, Vendor Management, Help Desk Support, Call Centers, Team Leadership, Troubleshooting, Customer Satisfaction, Data Entry, Leadership, Customer Retention, Account Management
Education
ITT Technical Institute-Eden Prairie 2013 — 2015
Network Systems Administration, Information Technology
Bonfils Blood Center June 2015 - Present
Specialized Loan Servicing July 2012 - April 2015
Dick's Sporting Goods August 2008 - November 2014
Alpine Access July 2011 - June 2012
Wesco Fabrics January 2009 - February 2011
Mountain States Imaging, LLC. January 2008 - January 2009
Skills
Data Analysis, Process Improvement, Operational Support, Ad Hoc Reporting, Process Automation, Problem Solving, Value Added Analysis, Identifying Trends, Financial Reporting, Troubleshooting, Microsoft SQL Server, Customer Service, Call Center, Technical Documentation, Microsoft Excel, Microsoft Office, Microsoft Publisher, Access, Windows Vista, Windows 7, Windows XP Pro, SQL, Computer Hardware, Performance Reporting, Call Centers, Training, Analytics, Project Management
Education
Iowa State University - College of Business 1990 — 1996
Bachelor of Science (B.S.), Marketing
CDS Global Markham May 2011 - Present
Alpine Access May 2011 - Present
BeaconLive 2010 - 2011
Camslide Manufacturing August 2008 - October 2010
Camslide Manufacturing 2006 - 2008
Camslide Manufacturing 2003 - 2006
Hilton Toronto Airport 2002 - 2003
Skills
Customer Service, Teamwork, Team Leadership, Microsoft Office, Customer Satisfaction
Education
Georgian College 1995 — 1998
Diploma, Hotel Resort Administration Operations
Atlanta Public Schools June 2015 - August 2015
AGC Glass Company North America April 2013 - October 2014
Alpine Access October 2011 - August 2012
The Home Depot March 2006 - July 2007
Lowe's Companies, Inc. March 2003 - March 2006
Skills
Accounting, Budgets, Microsoft Word, Microsoft Office, Microsoft Excel, Social Media, Customer Service, Project Management, Manufacturing, Team Building, Purchasing, Outlook, Inventory Management, Forecasting, Contract Negotiation, Procurement, SAP, Negotiation
Education
Georgia State University - J. Mack Robinson College of Business 2013 — 2015
Bachelor’s Degree, Managerial Science/Human Resource
Georgia Perimeter College 2010 — 2013
Associate of Science (AS), Business Administration
Alpine Access December 2013 - Present
Value Village July 2010 - November 2013
Reitmans September 2008 - August 2009
Skills
Sales, Telephone Skills, Call Centers, Workforce Management, Customer Retention, Customer Service, Customer Experience, Customer Satisfaction, Telemarketing, Data Entry, Technical Support, Teaching, Photoshop, Adobe Bridge
Education
Humber College 2009 — 2010
George Brown College
Alpine Access November 2011 - June 2012
Spartanburg School District August 1998 - November 2007
Skills
Painting, Art, Visual Arts, Oil Painting, Acrylic, Photography, Illustration, Customer Service, Bookkeeping, Fine Art, Contemporary Art, Drawing, Mixed Media, Watercolor, Sculpture, Figurative Art, Galleries, Graphic Arts
Education
Limestone College
Approximately 3 years credit, Business Administration, Management and Operations, A
Self Employed 1997 - Present
Workwithable December 2013 - Present
Salad Labs June 2010 - April 2014
rentbits January 2012 - June 2012
Commerce Kitchen February 2008 - June 2012
Mojofiti August 2009 - August 2010
Alpine Access October 2003 - February 2008
MicroStaff May 2002 - October 2003
Polycom — was Voyant Technologies March 2000 - December 2001
Skills
User Experience, SEO, Web Design, Flash, Graphic Design, Social Networking, Photoshop, Mobile Applications, CMS, Project Management, Blogging, Web Applications, Graphics, Ruby on Rails, Software Development, Strategy, New Media, User-centered Design, Animation, Marketing, Web Development, JavaScript, Interaction Design, Agile Methodologies, User Interface Design, CSS
Education
Kutztown University of Pennsylvania
BFA, Communication Design (Graphic Design), Telecommunications (Television Production), Fine Arts
General Assembly
Product Management
Convergys August 2013 - Present
Sykes August 2012 - August 2013
Alpine Access September 2011 - August 2012
Skills
BPO, Call Center Development, Data Entry, Vendor Management, Microsoft Office, Telephone Skills, Outlook, Inbound Marketing, Training, Outsourcing, Sales, Avaya, Microsoft Excel, Call Centers, Call center start-up, Workforce Management, Customer Service, Team Leadership, Customer Satisfaction, Customer Experience, Team Building, Troubleshooting, Technical Support, Customer Retention, Contact Centers, Coaching, Account Management, Process Improvement
Education
Georgia Military College-Atlanta Campus 2015 — 2017
Associate of Science (A.S.), Business Administration, Management and Operations
westwood college 2010 — 2014
bachelor, interior design
Alpine Access November 2013 - Present
WEST AT HOME LLC November 2011 - November 2013
CARAUSTAR INDUSTRIES April 2006 - August 2010
Skills
Active Directory, Troubleshooting, Windows Server, Help Desk Support, Windows, Microsoft Office, Servers, Customer Service, VMware, System Administration, Process Improvement, Team Leadership, Leadership, Security, Technical Support, Team Building, Computer Hardware, Windows 7, Management, Training, Software Documentation, Inventory Management, Windows XP, Microsoft Word
Education
Ogeechee Technical College 2010 — 2012
Associates Degree of Applied Science, Network and System Administration/Administrator, 4.0
Troy University 1991 — 1993
Associates Degree of Applied Science, Criminal Justice and Corrections
Georgia Southern University 1987 — 1989
Bachelors of Science Degree, Criminal Justice; Criminal Justice
ABRAHAM BALDWIN COLLEGE 1985 — 1987
Associates Degree of Science, Sociology
allpine access August 2008 - Present
Alpine Access August 2008 - October 2012
Chase Card Services January 2002 - July 2008
Chase Card Services January 2002 - July 2008
Kids R Kids August 2000 - January 2002
L & S Construction March 1996 - July 2000
J & J Alarm Service May 1992 - March 1996
Skills
Customer Service, Microsoft Office, Microsoft Excel, Microsoft Word, Strategic Planning, Team Building, PowerPoint, Sales, Sales Management, Public Speaking, Social Media, New Business Development, Negotiation, Coaching, Outlook
Education
Joliet Junior College
Associate of Arts, Business Management
Alpine Access Accounts Payable SpecialistPark Management Group2002 - 2007
Education
University of Phoenix 2008 — 2010
BSBA, Accounting/Business
Kaplan University-Davenport Campus
Masters, Public Administration
Alpine Access October 2013 - Present
feel free farm 2002 - Present
UOPX May 2010 - June 2014
Mowacres Farm llc September 1994 - November 2002
True Farms January 1992 - January 1994
Skills
Time Management, People Skills, Agriculture, Food, Research, work well with children, Bilingual, Public Relations, Translation, Photo Editing, Photography, Blogging, Customer Service, Strategic Planning
Education
UOPX 2011 — 2014
Bachelors, Human Services/management, 3.8
University of Phoenix 2010 — 2012
AAHCA/MR, Medical records, 3.8
University of Phoenix 2010 — 2012
AAHCA, medical administration, 3.8
Genesee Community College 1988 — 1989
none, General studies
Pavilion Central School -High school 1985 — 1988
Clayton County Board of Health June 2012 - August 2012
Wellspring Medical Center November 2011 - May 2012
Alpine Access October 2010 - May 2011
Clayton County Public Schools June 2008 - July 2009
Miami-Dade County Public Schools February 2006 - May 2008
PRC, LLC October 2003 - February 2006
Skills
Medical Records, Typing, Data Entry, Microsoft Office, Multitasker, Fast Learner, Citrix
Education
Clayton State University 2009 — 2012
Bachelor of Science (BS), Health/Health Care Administration/Management
Miami Dade College 2002 — 2007
Several
Convergys April 2013 - Present
Alpine Access September 2012 - March 2013
Dress Barn January 2010 - August 2012
USAirways February 1988 - June 1999
Skills
Customer Service, Customer Satisfaction, Microsoft Office, Team Building, Sales Management, Microsoft Word, Strategic Planning
Education
High Point University 1984 — 1988
Alpine Access October 2010 - Present
Education
Metropolitan State College of Denver 2006 — 2013
University of Southern Colorado 1988 — 1988
Sidney Sugar Inc June 2014 - Present
P & P Industries February 2013 - March 2014
Alpine Access October 2010 - February 2013
Skills
Workforce Management, Customer Experience, Call Centers, Telephone Skills, Contact Centers, Call Center, Troubleshooting, Customer Service, Payroll, Software Documentation, Management, Customer Satisfaction, Microsoft Office, Microsoft Excel, Microsoft Word, Team Building, PowerPoint, Training, Public Speaking, Time Management, Research, Strategic Planning
Education
Montana State University-Billings 2013 — 2014
Certificate, Human Resources Management/Personnel Administration, General
National American University 1990 — 1993
Bachelor of Science (B.S.), Accounting and Business/Management
Alpine Access March 2012 - Present
Skurban Barz Entertainment April 2011 - February 2012
Arise Virtual Solutions Inc. April 2010 - August 2010
Skills
MS Office Suite, MS Project, Photoshop, Photography, Photoshop Elements, Avaya, Call Center, Catering, Studio Recording, Live Sound, Entrepreneurship, Software Installation, Event Planning, Event Management, Cashiering, Customer Service, Cellular, basic CSS, Spanish, basic french, Pro-Tools, Budget Management
Education
J Sargeant Reynolds Community College 2011 — 2012
Associate of Arts and Sciences (AAS), Business Administration and Management, General, 2.4
Highland Springs High School
Advanced Diploma, Center for Engineering2006
Amazon September 2015 - Present
LiveOps September 2014 - Present
Alpine Access June 2014 - September 2014
Rasmussen College August 2013 - May 2014
Dolly Madison Bakery June 2012 - November 2012
Snyder's-Lance Inc August 2011 - June 2012
Home Depot April 2007 - October 2010
Wegmans December 2007 - October 2008
Fed Ex October 2006 - April 2007
OAO Technology Solutions April 2005 - July 2006
Skills
Software Documentation, Customer Service, Warehousing, Program Management, Shipping, Pricing, Materials, Spreadsheets, Inventory Control, Food Safety, Maintenance & Repair, Data Entry, Inventory Management, Microsoft Word, Microsoft Excel
Education
Keiser University-Ft Lauderdale 2015 — 2019
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
Rasmussen College-Florida 2013 — 2014
Certificate, EKG Technician
Tilinghurst Adult Education 2012 — 2012
GED
Alpine Access December 2011 - May 2012
J.B. Hunt Transport March 1990 - October 2010
Skills
Microsoft Office 2007, System Administration, Windows 7, Windows Vista, Windows XP Pro, Computer Hardware, Wireless Networking, Customer Service, Truck Driving, Windows 8.1
Education
ITT Technical Institute-Indianapolis 2010 — 2013
Associate of Arts and Sciences (AAS), Computer and Information Systems Security/Information Assurance, 3.9 GPA
Nationwide Insurance February 2014 - Present
Geek Squad August 2012 - December 2012
Alpine Access 2010 - 2012
Al-jon Manufacturing June 2007 - November 2008
Skills
Active Directory, DNS, Windows Server, VMware, Microsoft Office, SQL, Help Desk Support, Server Administration, Computer Hardware, Microsoft SQL Server, VirtualBox, Samba, Remote Desktop, Blackberry Enterprise..., Postfix, Citrix Metaframe, Process Improvement, Windows XP Pro, Microsoft Office 2003, EIGRP, Customer Service
Education
Indian Hills Community College 2006 — 2008
Associate's degree, Computer Networking and Security
Alpine Access October 2010 - May 2011
Convergys 2011 - 2011
Omni Medical Group September 1996 - February 2000
Skills
Customer Service, Front Office, Telephone Reception, Appointment Scheduling, Computers, Data Entry, Retail, Customer Retention, Medical Records, Answering Telephones
Education
Middle Georgia Technical College 1989 — 1989
GED
Okeechobee High School
Alpine Access September 2013 - Present
Portfolio Recovery Associates, Inc. December 2010 - September 2013
Sitel August 2008 - December 2010
West TN Accident and Injury January 2007 - August 2008
Education
University of Phoenix 2013 — 2015
Bachelor's Degree, Health/Health Care Administration/Management, 4.0
University of Phoenix 2011 — 2013
Associate's Degree, Health/Health Care Administration/Management, 4.0
Jackson State Community College 2006 — 2007
Certificate, Medical Insurance Coding Specialist/Coder, 3.8
Dapper Frog Games August 2012 - Present
Alpine Access November 2011 - July 2012
Walmart June 2009 - August 2011
Walmart November 2008 - June 2009
SUNY Fredonia August 2007 - June 2008
Jamestown Community College August 2005 - December 2006
Skills
Computer Network..., Wireless Networking, Web Design, HTML, CSS, Data Entry, Word Processing, Typing, Google Chrome, Microsoft Office, Microsoft Excel, Microsoft Word, Dreamweaver, Photoshop, Illustrator, Notepad++, French, Google Search, Facebook, Twitter, LiveJournal, Steampunk, Digital Photography, Architectural..., Phone Skills, Phone Etiquette, Answering Phones, English, Blogging, Research, Graphic Design, Proofreading, Social Media, Python, iTunes, Hand Knitting, Management, Inventory Control, Mac, Telephone Skills
Education
Jamestown Community College 2012 — 2013
Associate's degree, Mathematics and Computer Science
Jamestown Community College 2004 — 2006
Associate of Science (A.S.), Social Sciences
Lowe's Home Improvement October 2013 - Present
Alpine Access October 2010 - December 2013
Wells Fargo August 2004 - May 2008
Chase April 2001 - April 2004
Skills
Customer Service, Hospitality, Hotels, Problem Solving, Food, Cash Handling, Finance balancing, Organization, Training, Microsoft Word, Microsoft Office
Education
ITT Technical Institute-Lake Mary 1995 — 1997
Associate of Science (A.S.), Hospitality Administration/Management
Alpine Access 2012 - 2012
Education
Macon State College
Farrar Corporation November 2014 - Present
n/a May 2013 - March 2015
Alpine Access November 2012 - May 2013
axis nc programming May 2011 - November 2012
Skills
Call Centers, Contact Centers, Customer Experience, Customer Satisfaction, Technical Support, Customer Service, Troubleshooting, Service Delivery, Telemarketing, Microsoft Office, Call Center Development, Customer Retention, Training
Education
Kansas State University 2010 — 2011
n/a, Sociology
Norwich High School 2007 — 2010
High school diploma
Alpine Access August 2007 - Present
DES 1974 - 2004
Skills
Social Work, for over 30 years
Education
University @ Buffalo 1973 — 1976
Bachelor of Science (BS), Social Welfare, 4.0
Hilbert College
Alpine Access February 2013 - Present
Philip F. Lupo, Attorney at Law, PA July 2007 - April 2012
Skills
Call Centers, Workforce Management, Customer Satisfaction, Customer Experience, Contact Centers, Troubleshooting, Customer Service, Vendor Management, Customer Support, Windows 7, Data Entry, Avaya
Education
Keiser College 2000 — 2002
Associate of Arts (A.A.), Paralegal Studies
S.M.P October 2012 - Present
Tire Kingdom February 2011 - June 2012
Alpine Access October 2010 - April 2012
Skills
Microsoft Office, Final Cut Pro, Janitorial, Apple/Mac, Photography, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research, Outlook, Photoshop, Public Speaking, Video Editing, Auto Mechancis
Education
Fort Pierce Central High School 2004 — 2006
Indian River Community College 2004 — 2006
Auto Mechanics, Photography
Hales Groves / southern fulfillment services October 2014 - December 2014
Convey Health Solutions August 2014 - November 2014
Kmart Corporation May 2014 - August 2014
Convergys April 2013 - July 2013
Word In The World Bible Theology September 2006 - February 2013
Alpine Access October 2012 - January 2013
Liberty Medical Supply April 2012 - September 2012
Aegis Global Academy March 2012 - April 2012
QVC October 2009 - December 2009
Babies R Us August 2008 - October 2009
Skills
Typing, Cashiering, Customer Service, Call Centers, Technical Support, Technology, Apple, Cpr Certified, Nursing, Computers, Reading, Communication Skills, Tablets, People Skills, People-oriented, Communication, Sales, Multi-line Phone
Education
Warner University 2010 — 2012
Associate's Degree, Business Administration and Management, General
Indian River State College 2008 — 2009
Associate's Degree, Registered Nursing/Registered Nurse
Indian River Community College 2007 — 2008
High School, General Studies, 9-12