Alpine Access
Industry: Company
DescriptionHeadquarters: Denver, Colorado, United States Founded: 1998 Parent organization: Sykes Enterprises
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719 Alpine Access employees in database. Find out everything there's to know about Alpine Access employees. We offer you a great deal of unbiased information from the internal database, personal records, and many other details that might be of interest to you.
Alpine Access Employees
Shelter For Rebels Productions February 2011 - Present
Direct2Care August 2013 - Present
Indie Entertainment Summit May 2013 - August 2013
Grassroots Campaigns February 2013 - July 2013
Public Outreach Fundraising November 2012 - January 2013
The Home Depot August 2011 - August 2012
Alpine Access November 2010 - February 2011
Skills
Music Production, Songwriting, Sales, Marketing, Rap, Social Media Marketing, Software Testing Life..., Studio Recording, Remixing, Consulting, Microsoft Office, PowerPoint, Customer Satisfaction, Customer Experience, Call Centers, Mobile Devices, Customer Service, Data Entry, Leadership, Entertainment, Microsoft Excel, Social Media, Management, Microsoft Word, Public Speaking, Teamwork, Music
Education
Pasadena City College 2011 — 2013
Associate of Arts (AA), Economics
University of Arizona 2009 — 2010
Business, Management, Marketing, and Related Support Services
American Community School Of Abu Dhabi 2006 — 2009
U.S. Department of the Treasury December 2013 - Present
ITT Technical Institute February 2012 - December 2013
ESM February 2008 - February 2012
Alpine Access October 2007 - April 2009
Skills
Superior communication..., Organized, detail..., Team player with strong..., Assertive,..., Demonstrates ability to..., Computer literate –...
Education
Metropolitan State University of Denver
Bachelor’s Degree, Bachelor's of Accounting, 3.07
Metropolitan State College at Denver
Bachelor’s Degree, Business emphasis in Marketing, 2.67
Northern Arizona University 1980 — 1982
Marketing/Marketing Management, General
Amazon.com September 2011 - September 2013
Alpine Access January 2011 - June 2011
King County Metro Transit January 2001 - January 2006
Operations Crew January 1996 - January 2000
Commercial Landscape, Corp January 1994 - January 1995
Video Now, Inc January 1992 - January 1993
Skills
Customer Service, Windows, Training, Troubleshooting, Team Leadership, Social Media, Social Networking, Teamwork, Leadership
Education
North Seattle Community College 2000 — 2001
A.A, near
The Evergreen State College
Some college, English
San Jacinto College July 2014 - Present
Self Employed August 2010 - December 2013
San Jacinto College January 2010 - December 2010
Alpine Access January 2008 - November 2009
Southwest Airlines February 2007 - July 2007
Continental Airlines February 2005 - September 2006
Reliant Energy April 2004 - January 2005
Sprint July 2001 - April 2004
Verizon Wireless June 1999 - July 2001
Southwestern Bell April 1997 - May 1999
Skills
Microsoft Office, American History, English Literature, Architectural History, Art History, English Composition, Office Administration, Administrative Work, Customer Service, Customer Support, Travel Planning, Travel Arrangements, Travel Writing, Leisure Travel, Cultural Awareness, Cultural Sensitivity, Foreign Languages, Employee Training, Document Drafting, Document Management, Legal Documents, Microsoft Excel, Outlook Express
Education
Texas A&M University 2011 — 2013
Bachelor of Arts (B.A.), History, 3.61 gpa
San Jacinto College 2009 — 2011
Associate of Arts (A.A.), Social Sciences
American Ivy LLC June 2014 - Present
LanguageLine Solutions June 2012 - June 2014
Alpine Access May 2011 - May 2012
Weiguo Solutions Ltd. January 2008 - June 2009
G-Dream Embroidery Company July 2004 - December 2007
Skills
Translation, Technical Translation, Linguistics, Interpreting, Localization, Language Services, Legal Translation, Subtitling, Intercultural..., Proofreading, English, Customer Service
Education
Northern Virginia Community College 2010 — 2013
Associate's Degree, Business Administration, 3.9 / 4.0
Guangxi University of Nationalities 2001 — 2004
English Language
Advocare October 2012 - Present
Alpine Access April 2011 - December 2011
TeleTech Holdings, Inc. May 2006 - May 2010
Echostar Satellite LLC January 2002 - May 2006
Rhythms NetConnections March 2000 - May 2001
Falls Communications July 1998 - March 2000
Skills
Call Center, Program Management, Leadership, Financial Services, Operations Management, CRM, Workforce Management, Strategy, Customer Experience, Management, Telecommunications, Product Management, Call Centers, Process Improvement, Outsourcing, Vendor Management, Training, Customer Satisfaction, Customer Service, BPO, Cross-functional Team...
Education
University of Denver - Daniels College of Business 2001 — 2004
IMBA
Ohio University 1994 — 1998
BSCO, Organizational Communication
Tim's Artistic Art, LLC January 1995 - Present
Alpine Access March 2010 - July 2011
Tim's Artistic Art, LLC 2008 - 2011
West Corporation October 2006 - October 2010
Teleperformance 2009 - 2010
Tim's Artistic Art, LLC 1997 - 2010
Skills
Team Management, Advertising, Adobe Creative Suite, Graphic Design, Logo Design, Graphics, Newsletters, Art, Customer Service, Banners, Networking, Social Networking, Social Media Marketing, Marketing, Social Media, Telecommunications, Online Advertising
Education
Morehouse College 1997 — 2001
BA, Sociology
Monroe Comprehensive High School 1995 — 1997
High School Diploma, 1997
Alpine Access August 2012 - January 2013
Maine Medical Center September 2010 - April 2012
Skills
Proofreading, Maternity nursing, PowerPoint, Customer Service, Creative Writing, Essays, Ebay Sales, Entrepreneurship, Online Business..., Writing, Healthcare
Education
University of Phoenix 2009 — 2016
Southern Maine Community College 2006 — 2009
Associate's degree, Registered Nursing/Registered Nurse, 3.6
Alpine Access October 2012 - Present
Blades February 2010 - 2012
Verizon Wireless June 2005 - June 2009
Verizon Wireless 2004 - 2009
Skills
Social Media, Customer Service, Microsoft Office, Makeup Artistry, Facebook, Social Networking, PowerPoint, Microsoft Word, Beauty Industry, Personal Shopping, Time Management, Marketing, Event Planning, Training, Team Leadership, Leadership, Teamwork, Management, Advertising, Customer Experience, Team Building, Troubleshooting, Customer Retention, Fundraising, Analysis, Telephone Skills, Project Management, Contract Negotiation, Research, Employee Relations, Call Centers, Access, Merchandising, Data Entry, Strategic Planning, Process Improvement, Customer Satisfaction
Education
Nunez Community College 2004 — 2006
Bachelor of Arts (B.A.), Interior Design
University of New Orleans 2003 — 2006
Associate of Arts (AA), CAD/CADD Drafting and/or Design Technology/Technician
Team Beachbody Coach August 2013 - Present
Eidnas Enterprises August 2013 - Present
Lowe's Home Improvement May 2013 - Present
jcpenney February 2012 - May 2013
Alpine Access November 2007 - August 2011
CCCS of NCT NKA GreenPath Debt Solutions August 2004 - August 2007
HomeEq FKA The Money Store December 1995 - June 2003
Skills
Customer Service, Microsoft Office, Data Entry, Microsoft Word, Microsoft Excel, Outlook, PowerPoint, Social Media, Management, Event Planning, Call Centers, Sales, Budgets
Education
San Diego Christian College 1988 — 1992
Bachelor of Science, Business Administration and Management, General
It Works! Global September 2014 - Present
Avon August 2013 - Present
Harper Lane Photography August 2012 - Present
Herbalife International January 2010 - Present
Alpine Access September 2012 - Present
The Plateau Group, Inc. November 2003 - September 2008
Walmart April 1983 - January 2001
Skills
Process Improvement, Outlook, Call Center, Customer Retention, Sales, Direct Sales, Microsoft Word, Marketing, Team Building, Social Media, Retail, Photography, Social Networking, Coaching, Customer Satisfaction, Call Centers, Customer Service, Training
Education
Roane State Community College 1994 — 1998
Associate's degree, Business Management, Computer Science
Paid2Save August 2015 - Present
Xerox May 2015 - Present
TeleTech December 2014 - April 2015
Sitel Operating Corporation October 2014 - December 2014
Sitel Operating Corporation October 2014 - December 2014
Asurion July 2014 - October 2014
Alpine Access September 2012 - July 2014
The Hartford May 2006 - September 2007
Penn State University January 1996 - May 2003
Skills
Microsoft Office, Public Speaking, Windows, Microsoft Excel, Project Management, Software Documentation, Fiction Writing, Short Stories, Fiction, Telephone Skills, Non-fiction, Book Reviews, Novels, Ghostwriting, Training, SQL, Visio, Editing, Creative Writing, Customer Service, Time Management, Research, Leadership, Outlook, Call Centers, Social Media
Education
Penn State University 1995 — 2003
Bachelor of Arts (B.A.) '03, English Literature (British and Commonwealth)
Bright Horizons May 2005 - Present
Ignite! Learning March 2004 - May 2005
Alpine Access October 2001 - March 2004
Information Technology Institute 2000 - 2001
Medallion School Partnerships a division of Aramark Educational Resources 1997 - 2000
Skills
Instructional Design, E-Learning, Distance Learning, Educational Technology, Staff Development, Curriculum Design, Curriculum Development, Training, Leadership Development, Coaching, Adult Education, Higher Education
Education
San Jose State University 1989 — 1992
M.S., Recreation Administration
San Jose State University 1985 — 1989
B.S., Commercial Recreation/Business
Performance Software Corporation June 2015 - Present
TheBestIRS, Insurance Recruiting Specialists August 2014 - June 2015
TheBestIRS, Insurance Recruiting Specialists March 2013 - August 2014
Alpine Access September 2012 - March 2013
Skills
Microsoft Excel, Administrative..., Data Entry, Microsoft Office, Office Administration, General Office Skills, General Office..., Telephone Skills, Office Management, Multi-line Phone, Spreadsheets, Office Equipment, Filing, Confidentiality, File Management, Administrative..., Customer Service
Education
Paradise Valley Community College 2015 — 2020
Computer Science
Convergys July 2014 - Present
Jackson Hewitt Tax Service Inc. December 2013 - April 2014
Alpine Access October 2013 - December 2013
Goodwill Industries International May 2013 - October 2013
Jackson Hewitt Tax Service 2011 - 2012
Southern Pride Truck Stop April 2010 - December 2010
Skills
Clerical Skills, Typing, 10,000 kph, Multi-line Phone, Phone Etiquette, Microsoft Technologies, Open Office, Work in A Fast Paced..., Adaptability, Flexibility, Customer Service, Customer Satisfaction, Scanners, Copying, Fax, Google Docs, Ten Key, Tax
Education
Murray State University 2012 — 2013
Business Administration and Management, General
Calloway County High School 1997 — 1999
Reidland high school
Teletech Inc. January 2015 - April 2015
Alpine Access August 2014 - January 2015
Corrections Corporation of America June 2013 - August 2014
University of Memphis 2007 - 2011
Skills
SQL, Databases, Visio, Access, Visual Basic, Web Design, HTML, SharePoint, Windows 7, Research Information, Project Management, Teaching, Fire Safety, Android Development, Microsoft Excel, Microsoft Word, OSX, Troubleshooting, Windows, Outlook, Customer Service, Kronos, Technical Support, Training, Computer Hardware, Windows XP, Networking, Help Desk Support, Security, Operating Systems, Microsoft Exchange, Software Installation, Information Technology, Microsoft Office, PowerPoint, Citrix, Printers, Microsoft Office 2007, Administration, Hardware, Management, Software Documentation, System Administration, Process Improvement, Business Analysis
Education
The University of Memphis 2005 — 2010
Bachelor of Business Administration (B.B.A.), Management Information Systems, General
Overton High School
Convergys September 2014 - Present
Rock Your Curves April 2014 - Present
Kroger April 2013 - Present
Alpine Access March 2011 - April 2012
Archbrook Laguna, LLC April 2010 - December 2010
Ryla Teleservices October 2009 - April 2010
NOVO 1 July 2007 - September 2008
Torco Inc June 2006 - June 2007
Skills
Call Center, Workforce Management, Customer Satisfaction, Customer Experience, BPO, Technical Support, Customer Service, Contact Centers, Data Entry, Troubleshooting, Customer Support, Customer Retention, Invoicing, Call Centers, Microsoft Excel, Microsoft Office, Outlook, Retail, Team Building, Training, Leadership, Microsoft Word, Team Leadership
Education
Career Centers of Texas 2005 — 2006
Diploma, Computer Business, 4.0
Tarrant County College 2002 — 2002
Diploma, Office Administration
Alpine Access October 2010 - Present
Skills
Performance Management, Technical Support, Call Center Development, Customer Satisfaction, Inbound Marketing, Customer Retention, Telemarketing
Education
Mount Saint Mary College 2010 — 2012
Bachelor of Business Management & Administration, Business Administration and Management, General
DataSphere Technologies Inc. September 2015 - Present
DataSphere Technologies Inc. November 2012 - September 2015
DataSphere Technologies Inc. April 2012 - November 2012
Alpine Access April 2010 - February 2012
Skills
C#, .NET, Test Automation, Software Design, Software Development, Software Quality..., Visual Studio, JavaScript, Unity3D, Visual C#, T-SQL, T-SQL Stored Procedures, Nagios, Windows UI Automation, Automated Software..., VB.NET, JMeter, Software Testing Life..., Visual C++, x86 Assembly, Cisco Networking, Test Cases, Usability Testing, Web Applications, Regression Testing, Exploratory Testing, Test Planning, Software Engineering, Load Testing, Test Automation..., Microsoft XNA Framework, XNA
Education
South Seattle Community College 2009 — 2014
Computer Science
Apple July 2015 - Present
GAW Miners November 2014 - March 2015
Accommodation Services January 2010 - September 2014
Carsen Customs January 2008 - 2014
LiveWell LLC June 2013 - November 2013
Alpine Access December 2012 - March 2013
Tekin Inc. November 2010 - February 2011
Skills
Web Development, CSS, Graphic Design, XHTML, JavaScript, HTML, Jade, Dreamweaver, WordPress, Python, Photoshop, HTML 5, MySQL, Illustrator, PHP, Web Hosting, Gimpshop, Computer Technician, Social Media, ActionScript, SEO, Java, Linux, HTML5, Notepad++, Eclipse, Android Development, PSD To HTML, phpMyAdmin, cPanel, After Effects, Audacity, Mixcraft, Fruity Loops, Adobe Audition, Node.js, AngularJS, MVC, Atom, Windows 7, Windows 8
Education
Penn Foster 2014 — 2016
Associate's Degree, Graphic Design
McCall-Donnelly High School 2006 — 2010
High School Diploma, High School/Secondary Diplomas and Certificates
Pizza Hut November 2013 - Present
Alpine Access August 2012 - March 2013
Childers Oil Company/double kwik April 2012 - August 2012
Trinity Police Dept October 2011 - April 2012
Walmart September 2011 - October 2011
Atlas Pawn September 2009 - May 2010
Skills
Computer Hardware, Computer Repair, Hardware, Windows 7, Windows Vista, Windows XP Pro, Technical Support, Windows Phone, Computer Proficiency, Website Development, Counseling Psychology, Research, Office Equipment, Money Management, Linux Desktop, Event Planning, Leadership, Delegate Management, PC building, Windows 8.1, Student Government, Training, Windows XP, Troubleshooting, Customer Satisfaction
Education
Southeast Kentucky Community and Technical College 2013 — 2016
Computer and Information Sciences and Support Services
Huntsville High 2004 — 2009
GED
Caterpillar Inc. July 2013 - Present
University of Phoenix January 2001 - Present
People Services Center February 2013 - June 2013
Alpine Access September 2012 - February 2013
DCP Midstream May 2007 - July 2012
Xcel Energy 2006 - 2007
5280 Solutions January 2006 - April 2006
Western Area Power Administration January 2006 - April 2006
Nordstrom 2000 - 2004
Cybertek 1998 - 1999
Skills
Business Objects, Data Warehousing, ETL, SDLC, Business Analysis, Databases, Visio, Data Modeling, Integration, Oracle, Microsoft SQL Server, SQL, Requirements Analysis, Crystal Reports, Data Integration, Business Intelligence, SAP Data Services, Analytics, Access, Enterprise Software, SAP, Performance Tuning, Unix, SSIS, SharePoint, Database Design, Data Management, Leadership, Software Project..., Informatica, Testing, Architectures, PL/SQL, Windows Server, Dashboard
Education
University of Phoenix 1997 — 1999
Masters of Science, Computer and Information Sciences, General
Regis University 1982 — 1986
Bachelor of Science (BS), Business Administration and Management, General
Regis HS 1976 — 1980
PromoWorks February 2014 - Present
Valley Mansion by Martins May 2013 - Present
Martoonies (Catering) May 2011 - Present
L&M International (Catering) May 2011 - Present
North American Restaurant Consultants December 2010 - December 2014
The New Manor Tavern June 2013 - December 2013
Tremont Hotel June 2013 - July 2013
Alpine Access September 2011 - June 2013
Jessie Wong’s Kitchen May 2011 - November 2012
Jet 2 Lounge July 2011 - September 2011
Skills
Microsoft Office, German, Customer Service, Hospitality, Bartending, Microsoft Excel, Credit Cards, Technical Support, General Office Skills, Highly detail oriented, Change Management, Poet, Management, Training, Customer Satisfaction, Restaurants, Wine, Time Management
Education
The Community College of Baltimore County
Towson University 1989 — 1994
Bachelor of Art, German Literature
Universität Klagenfurt 1986 — 1987
Bestatigung, Political Science and Government, A
University of Richmond 1982 — 1986
none, German Language and Literature
Acosta Sales & Marketing May 2012 - May 2013
Alpine Access October 2011 - April 2013
News Amercia Marketing October 2010 - June 2011
Scotts Mircle Grow Company February 2011 - May 2011
Advantage Sales and Marketing March 2007 - October 2010
CrossMark October 2006 - March 2007
Airborne/ DHL Express December 2003 - March 2007
Canteen Corporation January 1998 - January 2000
Skills
Customer Service, Customer Satisfaction, Compliance, Customer Relations, Planograms, Resets, Demos, Sales, Marketing, Delivery, General Office Work, Retail, Merchandising, Sales Operations, Outlook
Education
The University of Memphis 2013 — 2016
Bachelor of Arts (B.A.), African-American/Black Studies
Itawamba Community College 2009 — 2013
A.A., Pre- Nursing, 3.2 GPA
Noelle A. Perry Editorial Solutions March 2013 - Present
Aspire Lifestyles October 2012 - March 2013
Alpine Access August 2010 - April 2012
Hampton December 2008 - August 2009
Skills
Proofreading, Editing, Research, Data Analysis, Formatting Documents, Technical Writing, Business Writing, Resume Writing, SEM, Social Media Marketing, Web Content Creation, Keyword Research, HTML, Call Centers, Customer Support, Technical Support, Troubleshooting, Copywriting, Copy Editing, Social Networking, Web Content
Education
Stephen F. Austin State University 2005 — 2008
CDS Global September 2013 - Present
Alpine Access August 2012 - September 2013
Commissionaires - Great Lakes May 2012 - June 2012
Yorkdale Adult Learning Centre February 2012 - June 2012
Winners/Homesense February 2007 - May 2012
1632134 Ontario Limited 2010 - 2012
Skills
Hardware, Microsoft Office, Customer Service, Active Directory, XP, Routers, Printers, Networking, Antivirus, Servers, Windows Server, Technical Support, Escalation, Remote Desktop, Help Desk Support, Software Installation, Internet Troubleshooting, Call Center Development, Troubleshooting, Windows 7, Windows XP Pro, Computer Repair, Network Administration, Software Documentation, Citrix, Computer Hardware, Wireless Networking, Server Administration, Call Center, CompTIA A+ Certification, Microsoft Exchange, Computer Maintenance, Workstations, Quality Assurance, Norton Ghost, Customer Support, Desktop Computers, CCNA, Virtual Assistance, Firewalls, Blackberry, Network Security, SharePoint, DNS, Visual Basic, Call Centers, Information Technology, VPN, Windows Vista, Contact Centers
Education
Seneca College of Applied Arts and Technology 2007 — 2010
Diploma, Computer Networking and Technical Support
Alpine Access February 2012 - Present
Avon Products, Inc. March 2005 - December 2009
Clark Atlanta University February 2004 - February 2005
Skills
Payroll Taxes, Sales Management, Accounts Payable, Accounts Receivable, Call Center, Cold Calling, Customer Service, Customer Retention, Income Tax, Sales Tax, Quality Assurance, Account Management, PeopleSoft, Process Improvement, Event Planning, Payroll, Coaching, QuickBooks, Vendor Management, Call Centers, Data Entry, Microsoft Word, PowerPoint, Sales, Recruiting, Business Analysis, Sales Operations, Outlook, Accounting, Invoicing, Leadership Development, Business Development, Microsoft Excel, Interviews, Leadership, Process Scheduler
Education
Morgan State University 1991 — 1993
MBA, Accounting
Xavier University of Louisiana 1983 — 1988
Bachelor of Science (BS), Accounting
Alpine Access September 2012 - Present
American Support December 2010 - May 2012
Fastrack Staffing May 2010 - July 2010
Palm Beach County School District October 2005 - March 2010
Kyra Infotech April 2008 - December 2009
Palm Beach County School District October 2006 - December 2009
Kyra Info Tech April 2007 - December 2008
Paige Law Firm, P.A. August 2005 - July 2006
MANPOWER November 2004 - August 2005
Action, Inc August 2003 - April 2004
Skills
Microsoft Office, Accounts Payable, Customer Service, Data Entry, Administrative..., Microsoft Excel, Office Management, PowerPoint, Microsoft Word, Recruiting, Public Speaking, Outlook, Invoicing, Telephone Skills
Education
PC Professor 2007 — 2007
Certificate, Computer Repair
Palm Beach Atlantic University 2001 — 2003
A. A. Degree, General Studies
Ross Medical Institute 2000 — 2000
Medical Assistant
Glades Central High 1994 — 1998
High School Diploma
Alpine Access February 2012 - Present
Edward Jones March 2011 - December 2011
Guaranty Bank and Trust November 2005 - June 2010
Skills
Microsoft Excel, Customer Service, Management, Program Management, Portfolio Management, Banking, Strategic Financial..., Financial Analysis, Retirement Planning, Retirement, Outlook, Sales, Budget, Marketing, Microsoft Word, Insurance, Negotiation, Microsoft Office, Public Speaking, Strategic Planning
Education
Regis University 2006 — 2013
Business and Computer Science
SPECIALIZED LOAN SERVICING September 2012 - Present
BRIDGEPOINT EDUCATION - ASHFORD UNIVERSITY October 2011 - February 2012
SPRINT/NEXTEL September 2010 - September 2011
Aurora Public Schools August 2009 - September 2010
Alpine Access December 2007 - March 2010
Skills
Mental Health, Early Childhood..., Customer Service, Higher Education, MS Office Suite, Mobile..., Admissions, Call Centers, Coaching, Educational Leadership, Management, Leadership, Microsoft Office, Outlook, Professional Services, Program Development, Psychology, Public Speaking, Recruiting, Sales, Sales Management, Staff Development, Training
Education
University of Phoenix 2010 — 2012
MASTER OF SCIENCE, PSYCHOLOGY 2012
University of Phoenix 2007 — 2010
BACHELOR OF SCIENCE, PSYCHOLOGY 2010
Axia College at the University of Phoenix 2006 — 2007
Associate of Arts, Business
Texas Southern University 1993 — 1997
Coursework, Music Education
State of Oregon March 2011 - Present
Alpine Access October 2010 - May 2011
Columbia Forest Products January 2000 - August 2010
MicroAccounting Systems, Inc (MASI) January 1998 - December 1999
US Bank November 1991 - November 1997
BayBank's Credit Corp January 1989 - September 1991
Skills
Management, Project Planning, Team Building, Customer Service, Process Improvement, Databases, Teamwork, Microsoft Office, SharePoint, Requirements Analysis, Credit, Training, Human Resources, Credit Cards, Time Management, Public Speaking, Team Leadership, Unix, Quality Assurance, Windows, Leadership, Software Development, Call Centers, Microsoft Excel, Accounting
Education
Portland Community College 1981 — 2012
Associate's degree, General Studies
Portland State University
Education and psychology courses
Second-To-None, Feedbackplus, Marketforce & other mystery shopping outfits January 2011 - Present
Performance Staffing Solutions, Inc. April 2014 - May 2014
Alpine Access December 2012 - January 2013
NC Blumenthal Performing Arts Center August 2010 - September 2010
Kelly Services April 2010 - April 2010
Kelly Services and the US Postal Service April 2003 - April 2010
Lockheed Martin Information Technology October 1996 - April 2003
Skills
DB2, COBOL, CICS, Mainframe, Databases, Database Administration, Oracle, IDMS, VB.NET, Software Documentation, Programming, ADSO, Analysis, Access
Education
Oracle University 2004 — 2004
Certificate, Oracle9i Forms Developer: Build Internet Applications
Northern Virginia Community College 1997 — 2004
None, Computer Programming
West Virginia University 1970 — 1972
M.S., Biochemistry
West Virginia University 1966 — 1970
B.S., Chemistry
National Notary Association September 2011 - Present
Alpine Access May 2010 - Present
www.Blugraphics.com October 2009 - January 2013
RedVentures August 2011 - November 2011
McClatchy Newspapers June 2002 - October 2009
Skills
Online Advertising, Layout, Advertising, Facebook, Blogging, Marketing, Magazines, Newspapers, Marketing Strategy, Copywriting, Management, Social Media Marketing, Editing, Web Content, Social Media, Photography, Press Releases, Event Management, Event Planning, Newsletters, Creative Writing, Copy Editing, Customer Service, Microsoft Office, Social Networking, Public Speaking, Microsoft Word, Microsoft Excel
Education
University of Phoenix 2006 — 2008
Masters of Business Administration, Marketing
South Carolina State University 1998 — 2002
Professional English, Journalism
melindaworx.com March 2014 - Present
Gozan Corporation January 2012 - Present
TeleTech October 2012 - March 2014
ARC Call Performance Monitoring & Analysis December 2012 - October 2013
Alpine Access November 2010 - September 2011
Working Solutions January 2010 - September 2011
ACD Direct August 2010 - November 2010
H&R Block October 2008 - April 2009
Skills
Call Centers, Salesforce.com, Troubleshooting, Customer Satisfaction, Email Marketing, Customer Service, Sales, Data Entry, Social Media, Interviews, Quality Assurance, Microsoft Office, Technical Support, Advertising, Windows Server, Invoicing, Editing, Employee Benefits, Microsoft Exchange, VPN
Education
Pitt Community College 1982 — 1985
Associate of Arts and Sciences (A.A.S.), Accounting and Finance, 3.0
Sibex, Inc. April 2013 - June 2013
Kablelink Communications January 2013 - March 2013
Alpine Access July 2012 - January 2013
The Home Depot January 2012 - July 2012
MetroPCS January 2011 - July 2011
Education
Rasmussen College-Florida 2013 — 2015
Bachelor's Degree, Cyber Security
TeleTech July 2012 - Present
Alpine Access October 2011 - April 2012
Career Personnel February 2010 - August 2010
Skills
Customer Service, Customer Retention, Technical Support, Administrative..., Instructor-led Training, Property Management, Quality Assurance
Education
The University of Southern Mississippi 1998 — 2003
Bachelor of Science (BS), Hospitality Administration/Management
Kingstree Group September 2013 - Present
Equinox Pro Audio January 2010 - Present
Alpine Access May 2012 - September 2013
Solar Jam Productions June 2004 - December 2012
Skills
Entrepreneurship, Fundraising, Social Networking, Non-profits, Blogging, Event Planning, Event Management, Public Speaking, Public Relations, Social Media Marketing, Community Outreach, Strategic Planning, Marketing Communications, Customer Service, Social Media, Marketing, Music
Education
Full Sail University 2013 — 2014
Master of Science (MS), Arts, Entertainment, and Media Management
Post University 2010 — 2012
MBA, Business
University of New Haven 1997 — 2001
B.A., Business/Music
Able Planet January 2006 - Present
Corporate Express A Burhmann Company 2003 - 2005
Alpine Access 2000 - 2003
Interactive Business Systems, Inc. 1999 - 2000
Standard Register 1993 - 1998
HealthONE 1990 - 1993
Michael Reese Hospital & Health System 1988 - 1989
VHA Inc. 1985 - 1988
Skills
Marketing Communications, Product Management, Consumer Electronics, Business Development, Social Media Marketing, Competitive Analysis, Cross-functional Team..., Digital Marketing, Strategic Partnerships, Marketing Strategy, B2B, Sales, Product Marketing, Product Development, Customer Service, New Business Development, Marketing, Multi-channel Marketing, Sales Management, Sales Operations
Education
Regis University
Master of Business Administration (M.B.A.), Electronic Commerce
University of St. Francis
Bachelor of Science (B.S.), Health/Health Care Administration/Management
Mount Carmel College
Degree in Nursing, Registered Nursing, Nursing Administration, Nursing Research and Clinical Nursing
The Ohio State University 1977 — 1978
Pre-Medicine/Pre-Medical Studies
Alpine Acceess September 2010 - Present
Alpine Access September 2010 - Present
Alpine Access September 2010 - Present
Alpine Acceess September 2010 - Present
Alpine Access September 2010 - August 2013
Ameristar Title Company August 2009 - February 2010
Wal-Mart October 2007 - March 2009
North Hills Lincoln Mercury March 2007 - September 2007
Target September 2006 - February 2007
Skills
Customer Satisfaction, Time Management, Customer Service, Technical Support, Sales, Microsoft Office, Hardware, Research, Call Centers, Policy, Customer Experience, Workforce Management, Customer Support, Data Entry, Telephone Skills, Troubleshooting
Education
University of North Texas 2013 — 2018
Tarrant County College 2006 — 2010
Associate of Arts, Early Childhood Education and Teaching
Sabre Hospitality Solutions June 2015 - Present
RadioShack June 2013 - June 2015
DESH Technologies May 2006 - June 2015
Alpine Access October 2011 - May 2013
CO-OP Financial Services January 2009 - October 2011
Verizon September 2004 - October 2006
City of Fort Worth August 2002 - September 2004
Verizon Wireless July 1996 - April 2002
Verizon Wireless July 1996 - April 2002
Alternative Resources Corporation October 1995 - June 1996
Skills
Technical Support, VoIP, Troubleshooting, Vendor Management, ACD, Visio, CRM, Project Planning, Analysis, Call Centers, PBX, Integration, IP PBX, Data Center, Cisco Technologies, Customer Experience, IT Management, JavaScript, SIP Trunking, IVR, CTI, CTIOS, CCENT, Requirements Gathering, P&L Financial Management, Analytical Skills, Genesys Framework, DR solutions, Contact Center..., Self-Service Solutions, Analytic Reporting, Technical Project..., Cisco Routers, Cisco Wireless, Cisco ASA, Extreme Networks, Avaya 8700, Lync, Clarity, F5 BigIP, Beacon, Opsware, Bluecoat, Unified Communications
Education
Tarrant County College 1991 — 1992
Robert Half Technology September 2013 - Present
Alpine Access June 2011 - August 2013
Prodigy Resources LLC (Reed Group) August 2010 - May 2011
People Movers (HP/CGI) May 2010 - August 2010
Tek Systems November 2009 - May 2010
Robert Half Technology March 2009 - November 2009
FIS-LPS October 2007 - February 2009
Genesis Consulting Group January 2007 - October 2007
Intecon USA September 2006 - January 2007
Vision Harvest Inc. January 2004 - September 2006
Skills
Business Objects, SSRS, Microsoft Excel, Systems Analysis, Crystal Reports, T-SQL, Web Intelligence, VBA, Microsoft Word, Microsoft SQL Server..., SQL Server Management..., SAP Crystal Reports -..., Excel / Excel VBA, Word, Access / Access VBA, Microsoft T-SQL, Business Objects Xi R2, Business Objects WebI...
Education
Northern Illinois University
BS
Alpine Access September 2002 - Present
Alpine Access 2002 - 2011
Alpine Access 2002 - 2010
Carlson Wagonlit Travel April 1985 - September 2001
Skills
Training, Leadership, Customer Service, Call Centers, Vendor Management, Teamwork, Sales, Customer Satisfaction, Coaching, Account Management, CRM, Budgets, Outlook, Microsoft Excel, Management, Outsourcing
Education
State University of New York College at Brockport 1974 — 1978
BPS, Recreation and Leisure Services
Truven Health Analytics June 2007 - Present
Broadridge 2005 - 2007
Alpine Access 2001 - 2005
Skills
Accounting, Financial Reporting, Finance, Financial Analysis, Revenue Recognition, Financial Modeling, Forecasting, Variance Analysis, Sarbanes-Oxley Act, Internal Controls, Managerial Finance, Business Development, Process Improvement, Analysis, Microsoft Excel, Change Management, GAAP, Business Strategy, Pricing, Strategic Financial..., Cost Accounting, Mergers & Acquisitions, Acquisition Integration, Cash Management, Auditing, Analytics, Compliance, General Ledger, IFRS, Contract Management, Order to Cash, Oracle, Financial Planning
Education
Regis University
MBA, Finance and Accounting
Steamboat Springs High School
Walgreens April 2015 - Present
Walgreens November 2014 - April 2015
Babies R Us September 2014 - October 2014
Babies R Us August 2013 - October 2014
Alpine Access January 2013 - August 2013
Babies R Us January 2013 - July 2013
Toys R Us October 2012 - December 2012
Home Helpers & Direct Link December 2010 - December 2012
Bloomberg, LP February 2006 - October 2010
Aditi Technologies June 2005 - January 2006
Skills
Healthcare, C++, Project Management, Customer Service, Public Speaking, Small Business, Sales, Leadership, Marketing, New Business Development, Microsoft Excel, Coaching, Event Planning, Unix, Social Networking, Training, Databases, Software Development, Entrepreneurship, Team Leadership, Fundraising, Management, Leadership Development, Public Relations, C, Marketing Strategy, Budgets, Windows, Time Management, Software Design, Analysis, Networking
Education
Syracuse University 1973 — 1974
Computer Engineering
Public Partnerships September 2014 - Present
Food lion July 2013 - August 2013
Alpine Access 2013 - 2013
Skills
Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, Microsoft Office, Research, Outlook, Windows, Teamwork, English
Education
Shawnee State University 2009 — 2013
Associate's degree, Office Administration, Information Technology services
Laurel Oaks Career Development Center 2005 — 2007
Career Passport, Information Support Services- Software
American Express Global Business Travel September 2015 - Present
Staples March 2013 - September 2015
Convergys August 2011 - March 2013
T-Mobile August 2006 - August 2011
T-Mobile USA 2005 - August 2011
IBM Global Services 2004 - 2005
Alpine Access 2003 - 2004
Williams Sonoma 2001 - 2003
WorldCom 1999 - 2001
TeleTech 1998 - 1999
Skills
Workforce Management, Forecasting, Call Center, Outsourcing, Vendor Management, Operations Management, Customer Experience, Performance Management, Coaching, Leadership, Management, Cross-functional Team..., Call Centers, Contact Centers, Service Delivery, Customer Retention, Capacity Planning, Avaya, Telecommunications, Technical Support, Change Management, CRM, Quality Assurance, Project Management, Call Center Development, Training, Time Management, Program Management, Team Leadership, Business Process..., Team Management, BPO, Business Analysis, Team Building
Education
Regis University 2010 — 2012
MBA, International Business, 3.87
Regis University 2002 — 2005
BS, Information Systems, 3.89
Jonathan Green August 2014 - Present
Barnes & Noble 2014 - 2014
Jenk's Club June 2010 - December 2013
Alpine Access 2011 - 2012
Skills
Telemarketing, Social Media, Customer Retention, Customer Service, Contact Centers, Workforce Management, BPO, Troubleshooting, Data Entry, Computer Hardware, Customer Support, Escalation, Software Documentation, Technical Support, Avaya, Service Delivery, Customer Satisfaction, Customer Experience, Vendor Management, Outsourcing, Help Desk Support, Outlook, Call Centers, Telephone Skills, Inbound Marketing, Call Center Development, Writing, Creative Writing, Freelance Writing, Animals, Mac OS, Garageband, iMovie, Microsoft Office, Microsoft Word, Buddhism, Social Networking, Vegetarian Cooking, Cooking, Baking, Video Editing, Singing, Music Production, Acting
Education
Ocean County College 2004 — 2007
Humanities
Point Pleasant Boro High School 1996 — 2000
Diploma
Apple September 2012 - Present
Moytography December 2011 - Present
Verizon Wireless March 2010 - September 2012
Alpine Access June 2009 - September 2009
Flextronics May 2007 - May 2009
Sunbury Broadcasting Corporation August 2005 - September 2007
Denny's February 2004 - May 2006
Northwestern Human Services May 2005 - September 2005
Skills
Scheduling, Customer Satisfaction, Sales, Computer Hardware, Technical Support, Retail, Web Design, Customer Service, Process Scheduler, Access, Software, Data Entry, Social Networking, Outlook, Event Planning, Microsoft Office, Social Media Marketing, Event Management, PowerPoint, Microsoft Word, Public Relations, Microsoft Excel, Typing, 70 WPM, System Administration, Research, HTML, Video Editing, Public Speaking, Broadcast, Final Cut Pro, Radio Broadcasting, Leadership, Audio Editing, Digital Media, Facebook
Education
Susquehanna University 2003 — 2007
Bachelor of Arts, Mass Communications
Convergys July 2015 - Present
Blysster Press June 2012 - Present
Sutherland Global Services March 2015 - May 2015
Alpine Access September 2014 - December 2014
Better Trades June 2007 - December 2012
Container Home Supply, Inc August 2006 - June 2007
Medical Supply, Inc October 2005 - January 2006
TAC Worldwide April 2005 - September 2005
Washington Mutual September 2001 - August 2003
Visionary Solutions Worldwide March 2001 - September 2001
Skills
Data Entry, Customer Service, Event Planning, Purchasing, Inventory, Invoicing, Call Center, Fax, Outlook, Process Scheduler, Access, Software Documentation, Call Centers, Troubleshooting, Process Improvement, American Sign Language, Creative Writing, Event Management, Management, Sales, Training, Time Management, Editing
Education
North Seattle College 2014 — 2016
Associate of Arts (A.A.)
B.E.S.T. Alt 1996 — 1999
General
Pro Design Eyewear, Inc February 1999 - Present
Alpine Access February 2009 - February 2010
Dr Sandra Lee, OD January 1995 - January 1999
H.C January 1993 - January 1995
Suzanne Offen January 1991 - January 1993
Skills
Data Entry, Training, Customer Service, Sales, Invoicing, Accounts Receivable, Retail, Purchasing, Sales Management, Inventory Control, Insurance, Fashion, Call Centers, Inventory Management, Pricing, Account Management, Customer Satisfaction, Merchandising, Marketing Strategy, New Business Development
Education
Rowan University 1987 — 1991
Bachelor of Science Degree, Business Major; Business Management
Raritan Valley Community College
Associates of Science Degree, licensed Optician
Alpine Access January 2013 - Present
TeleTech September 2009 - January 2011
TeleTech July 2000 - December 2010
TeleTech February 2007 - September 2009
TeleTech February 2007 - August 2009
TeleTech June 2003 - February 2007
TeleTech October 2000 - June 2003
Skills
Time Management, Call Center, Contact Centers, Workforce Management, CRM, Performance Management, Management, Training, Leadership, Program Management, Coaching, Human Resources, Service Delivery, Quality Assurance, Employee Relations, Budgets, Customer Retention, Customer Service, BPO, Customer Experience, Negotiation, Customer Satisfaction, Call Center Development, Outsourcing
Education
St. Lawrence College 1995 — 1997
CYW Diploma, Child and Youth Services
Seaway District High School
Ontario Secondary School Diploma
St. Lawrence College
Child and Youth Worker Degree
Alpine Access October 2012 - February 2013
Walmart March 2012 - August 2012
Walmart March 2012 - August 2012
Acquissto Reality 2012 - 2012
Stay at home mother 1996 - 2010
Skills
Multi-line Phone, Numeric Filing, Customer Service, Customer Satisfaction, Customer Insight, Customer Experience, Customer Retention, Customer Oriented, Telecommunications, Telepresence, Telemarketing, Leadership
Education
San Antonio College 1991 — 1992
Schreiner University 1990 — 1991
SAP 2012 - Present
Syclo January 2012 - June 2012
kgb 2010 - 2011
Alpine Access 2003 - 2008
APAC Customer Services 2005 - 2006
Clarify 1995 - 2000
Skills
SaaS, Enterprise Software, Cloud Computing, Solution Selling, Salesforce.com, Professional Services, Mobile Devices, Mobile Applications, Mobile Device Management, Mobile Technology, Customer Service, Direct Sales, Sales Process, Strategic Partnerships, Sales, CRM, Lead Generation, Software Industry, Start-ups, Go-to-market Strategy, Telecommunications
Education
Texas Tech University 1983 — 1986
BA MIS, Management Information Systems
As You Wish...Personal & Virtual Assistance and www.MyPhx.info FounderThe Rh-Negative RegistryJanuary 2010 - Present
MyPhx September 2008 - 2012
Alpine Access November 2003 - May 2005
Skills
Web Design, Word, Excel, PowerPoint, Quickbooks, Email Marketing, Social Marketing, Online Advertising, Databases, Personal Shopping, Press Release Creation, Direct Mail, Social Networking, Social Media Marketing, Social Media, Blogging, SEO, Online Marketing, Website Development, Advertising, Public Relations, Public Speaking, Writing, Press Releases, Viral Marketing, Event Planning, Customer Relations, Photography, Editing, E-commerce, Event Management, Customer Service, Microsoft Office, Facebook, Account Management, Research, Copywriting, Photoshop, Retail, Graphic Design, Marketing Strategy, Client Services, Newsletters, Web Development, Promotions, Wordpress, SEM, Small Business, HTML, Microsoft Word
Education
Paradise Valley 1992 — 1996
General, Business
Paradise Valley Community College
Pace Performance Coaching 2009 - Present
GoodLife Fitness 2013 - 2014
Alpine Access 2012 - 2013
Medavie Blue Cross 2010 - 2011
Lifemark Health Centre 2008 - 2010
Worksafe NB 2007 - 2008
Strait Highlands Regional development agency 2005 - 2007
Skills
Entrepreneurship, Personal Training, Coaching, Fitness Training, Program Management, Health Research, Weight Management, Vocational..., Risk Management, Business Analysis, Data Analysis, Consulting, SQL*Plus, Microsoft Office, Motivational Speaking, Running, Team Mentoring
Education
Saint Francis Xavier University
BSc, Human Kinetics
St. Francis Xavier University
BA, Math
Apple September 2015 - Present
Alpine Access June 2013 - July 2015
Uhaul 2010 - 2012
Uhaul 2010 - 2012
Skills
Microsoft Office, Windows 7, Troubleshooting, Computer Hardware, Customer Service, Outlook, Microsoft Word, XP, Access, Security, Windows
Education
Southwest Tennessee Community College 2010 — 2014
Information Technology
Candid Reflections May 2014 - Present
Private Home Care January 2011 - November 2012
Centex HomeTeam Services May 2009 - November 2010
Carrington Insurance Agency May 2009 - October 2010
Alpine Access February 2007 - April 2009
HEB November 2004 - July 2007
Skills
Certified Nurses Aide, Direct Patient Care, Home Care, Healthcare, Photography, Client Service Oriented, Customer Service, Client Focus, Friendly Personality, Microsoft Office, Close Attention to..., Nonprofits, Fundraising, Public Relations, Event Planning, Social Media, Social Networking, Microsoft Word, Social Media Marketing, Highly detail oriented, Entrepreneurship, Cash Handling Experience, Ebay Sales, Oracle, Windows 7, New Business Development, Start-ups, Strategic Planning, Marketing, General Office Skills, Public Speaking, Marketing Strategy
Education
Lancaster Nurses Aide Academy 2010 — 2010
Certificate, Nursing Assistant/Aide and Patient Care Assistant/Aide, A
San Antonio College 2000 — 2002
Photography
Deer Park High School 1985 — 1989
general
CH2M HILL March 2012 - Present
Alpine Access September 2010 - March 2012
Virtuecom July 2010 - August 2010
Lehman Brothers February 2007 - June 2010
Aurora Loan Services February 2007 - June 2010
Lehman Bros 2007 - June 2010
Lehman Brothers Bank FSB 2007 - June 2010
Emergency Medical Services Corporation February 2006 - March 2007
American Medical Response February 2006 - March 2007
EMSC February 2005 - February 2007
Skills
VMware, Servers, Netbackup, Networking, NAS, EMC Storage, TSM, WiFi, Disk Arrays, VMware ESX, Active Directory, Citrix, Data Center, SAN, Storage, vSphere, Disaster Recovery, Windows, Cisco Technologies, High Availability, TCP/IP, Windows Server, IT Management, Troubleshooting, Virtualization, Hardware, Xen, System Deployment, DNS, VMware vSphere, Citrix Metaframe, Solution Architecture, Information Technology, System Administration, NetBackup, HP
Education
Regis University 2000 — 2003
BS, CIS/Networking
columbine 1984 — 1987
Diploma, General
Saint Mary's Elementary!!!!
Alpine Access 2010 - 2012
Brass Rose Inn August 2008 - August 2010
Skills
Call Center, Contact Center..., Workforce Management, Customer Satisfaction, Contact Centers, Customer Experience, Customer Service..., BPO, Customer Service, Technical Support, Troubleshooting, Avaya, Service Delivery, Escalation, Customer Retention, Outsourcing, Customer Support, Help Desk Support, Data Entry, Telemarketing, Call Centers, Contact Center...
Education
SUNY Orange 1996 — 1998
Warwick Valley HS 1992 — 1995
SparInc July 2015 - Present
Alpine Access July 2015 - Present
Self January 2007 - 2014
IBEX Global July 2013 - December 2013
McDonalds May 2009 - November 2009
Fit For Life Gym October 2008 - November 2009
Skills
Customer Service, Merchandising, Team Leadership, Marketing, Social Networking, Marketing Strategy, Recruiting, Market Research, Leadership, Management, Strategic Planning
Education
Southern New Hampshire University 2014 — 2017
Working towards this, Computer Science and Programing
MAC Property Management May 2015 - Present
MAC Property Management January 2015 - May 2015
Alpine Access October 2013 - December 2014
Aerosoles June 2011 - July 2013
Panduit May 2011 - October 2011
US Navy October 2008 - September 2010
Skills
Troubleshooting, Customer Service, Customer Relations, Team Problem Solving, Microsoft Office, Sales, Customer Satisfaction, Time Management, Training, Management, Retail, Microsoft Excel, Team Leadership, Technical Support, Yardi, Data Entry, Outlook, Strategic Planning, Process Improvement
Education
Moraine Valley Community College 2011 — 2013
Associate's Degree, Business Administration and Management, General
Naval Service Training Command 2008 — 2009
Certificate of completion, Operation specialist
Alpine Access December 2012 - Present
T.J.'S NOTARY SERVICE May 2005 - Present
chapel sales September 1991 - July 2001
Skills
Mortgage, Refinance, Reverse Mortgages, Inspection, Loan Modifications, Closings, Notary Public, Escrow, FHA, Mortgage Lending, VA, Loan Origination, Purchase, Conventional, Loss Mitigation, Loans, Foreclosures, Short Sales, First Time Home Buyers, REO, HUD, Real Estate Transactions, Real Estate, Residential, Loan Modification, Property Management, Wills, Signing Agent, Title Insurance, Powers of Attorney, Deeds, Document Preparation, Loan Documents
Education
Newberry College 1989 — 1993
Union County College 1990 — 1991
associates, emergency medicine, dance, spanish
Deltak 2013 - 2014
Agate Publishing, Inc. 2012 - 2013
Alpine Access December 2009 - September 2012
TransUnion December 2005 - December 2009
Accenture 2003 - 2005
CEC August 2004 - November 2004
UNext 2000 - 2002
Skills
Instructional Design, E-learning, Curriculum Design, Analysis, Curriculum Development, Photoshop, Blended Learning, Adult Education, Captivate, Information Architecture, Usability Testing, Needs Analysis, User Experience, Hands-on Training, SnagIt, Educational Technology, Software Documentation, Distance Learning, Staff Development, E-Learning, Technical Training, Training
Education
Northwestern University 2002 — 2003
M.A, Learning Sciences
University of Illinois at Chicago 1990 — 1995
BS, Finance
Concentrix August 2015 - Present
Adecco Staffing, USA April 2015 - July 2015
Adecco/Apple August 2011 - February 2015
Convergys February 2010 - November 2010
Alpine Access February 2002 - January 2009
Alpine Access 2003 - 2006
Highland Early Learning Center April 1995 - February 1996
Discover Child Care 1992 - 1996
Childrens World Learning Center 1988 - 1992
Skills
Employee Benefits, Training, Recruiting, Call Center, Team Building, Quality Assurance, Customer Satisfaction, Leadership, Call Centers, Program Management, Management, Workforce Management, Human Resources, Hiring, Onboarding, Customer Service, Process Improvement
Education
Oklahoma Christian University 1985 — 1988
Early Childhood Education / Daycare Administration
Alpine Access
Skills
Customer Satisfaction, Customer Service, Training, Public Speaking, Team Building, Microsoft Excel, Coaching, Nonprofits, Management, Microsoft Word, Leadership, Event Planning, Sales, PowerPoint, Team Leadership, Time Management, Research, Social Media, New Business Development, Community Outreach
Education
Strayer University
Support.com December 2014 - Present
Inviso June 2014 - December 2014
Best Buy March 2013 - July 2013
Jackson Hewitt November 2012 - February 2013
Protocol Global Solutions February 2012 - November 2012
Alpine Access May 2011 - December 2011
Skills
Customer Satisfaction, Technical Support, Customer Service, Troubleshooting, Computer Hardware, Networking, Windows 8, Windows 7, Adobe Photoshop, Microsoft Office, OS X, Adobe Creative Suite, Adobe Illustrator, Active Directory, Adobe InDesign, Remote Desktop, Adobe Bridge, Windows Server, Wireless Networking, Mac OS, Social Networking, Facebook, Help Desk Support, Customer Support, Information Technology, SQL, Microsoft Excel, Microsoft Word, MS Project, Point to Point, Lotus Notes, Lotus Domino, PHP, Enterprise Software, Social Skills, Windows XP Pro, VPN, Mobile Devices, Mobile Applications, Illustrator, Photoshop, Team Building, Team Leadership, Windows XP
Education
State College of Florida-Manatee-Sarasota 2013 — 2015
Associate of Science (A.S.), Graphic Design, 3.25
Osceola High School 1981 — 1985
Diploma, High School/Secondary Diplomas and Certificates
King University August 2014 - Present
alpine access October 2011 - July 2012
Sitel October 2009 - November 2010
Burger King Corporation November 2008 - October 2009
Burger King April 1991 - October 2009
Skills
attention to detail, Microsoft Office, Technical Support, general bookkeeping, Experienced in filing..., Produce simple word..., Create and use simple..., Daily banking, supervisory/lead..., Computer literate, Experienced in general..., Able to work as part of..., Customer Service, Bookkeeping, Management, Customer Satisfaction, Customer Experience, Troubleshooting, Training, Leadership, Call Centers, Employee Training, Outlook, Team Leadership, Software Documentation, Process Improvement, Team Building, Time Management, Microsoft Excel, Coaching, Microsoft Word, Account Management, Workforce Management, PowerPoint
Education
King College, Knoxville 2014 — 2015
Bachelor's Degree, Business Administration and Management, General, 3.74
Roane State Community College 2013 — 2014
Associate's Degree, Accounting and Business/Management, 3.53
Karns High School 1984 — 1985
High School Equivelncy
Cumberland Farms March 2011 - April 2015
Alpine Access 2014 - 2015
Skills
Home based call center, Customer Service, Customer Retention, Finance, Sales, Web Chat, Cashiering, Cash Handling, Security, Dispatchers, Housekeeping, Wireless, Troubleshooting, Receptionist Duties, Fork truck, Cherry Picker, Order selector
Education
Quinebaug Valley Community College 2005 — 2011
Plainfield High School 1985 — 1989
Diploma, General Studies
Alpine Access June 2012 - Present
Western Illinois University 2008 - 2014
Chicago Public Schools April 2005 - June 2007
Chicago July 1999 - April 2007
Skills
Data Entry, Key Board,..., Grant Writing, Grants, Customer Service, Microsoft Office, PowerPoint, Training, Microsoft Word, Microsoft Excel, Public Speaking, Research, Event Planning, Leadership, Social Networking
Education
Northeastern Illinois University 2012 — 2012
Bachelor's degree, University Without Walls
Spoon River College 2009 — 2012
Associate of Arts and Sciences (AAS), Liberal Arts and Sciences, General Studies and Humanities
Convergys Corporation/ DirecTV Program June 2013 - February 2014
Alpine Access June 2012 - May 2013
Bethesda Community Programs, INC. April 2008 - November 2009
Morris Bart L.L.C., Attorneys-at-Law May 2006 - January 2007
Primary Colors Learning Center May 2005 - May 2006
Skills
Administration, Customer Service, Corporate Communications, Interpersonal Skills, Handle Multiple..., Administrative..., Data Entry, Health Insurance, Event Planning, Call Centers, Medical Billing, Office Administration, Record Keeping, Records Management, Medical Records, Appointment Scheduling, Public Speaking, Management, Leadership, Problem Solving, Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint
Education
Southeastern Louisiana University 2003 — 2012
Elementary Education and Teaching & General Studies
H&R Block December 2014 - Present
H&R Block June 2014 - Present
Alpine Access February 2014 - November 2014
Work from Home January 2013 - October 2014
H&R Block November 2013 - May 2014
Ramos Group 2012 - 2013
Ivelisse Multiservice March 2009 - March 2011
Skills
Account Management, Customer Service, Spanish-speaking, English, Customer Satisfaction, Multilingual, Spanish, Accounting, Data Entry, Time Management, Project Planning, Budgets, Teamwork, Administration, Training, Outlook, Creative Writing, Administrative..., Event Planning, Social Media, Office Management, Social Networking, Office Administration, Facebook, Telephone Skills, Access, Editing, Event Management, Proofreading, Microsoft Word, Fundraising, Marketing, Online Research, Public Relations, PowerPoint, Social Media Marketing, Newsletters, Public Speaking, Small Business, Blogging, Content Writing, Freelance Writing, Interviews, Nonprofits, Online Marketing, SEO copywriting, Advertising, Beauty Industry, Skin Care, Sales
Education
Technical Career Institutes 2014 — 2016
Bachelor of Business Administration (B.B.A.), Accounting and Business/Management
Alpine Access October 2014 - February 2015
Weichert, Realtors Wayne Younts & Associates June 2013 - September 2014
Farlow Realty April 2008 - June 2014
The Charleston Group July 2007 - August 2008
FDIC 1998 - 2003
Skills
Real Estate, Marketing, Sellers, Human Resources, Property, Property Management, Investment Properties, Office Equipment, Referrals, Office Administration, Microsoft Office 2007, First Time Home Buyers, Security Clearance, Buyer Representation, Foreclosures, Relocation, Buyers, Administrative Office..., General Office..., Business Planning, Microsoft Word, Professional..., New Homes, New Home Sales, Listings, Investors, Short Sales, Work Ethic, Customer Relations, Payment Card Processing, Customer Service, Relationship Management, Relationship Building
Education
Strayer University-North Carolina 2011 — 2015
Bachelor of Business Administration (BBA)
School name: 2011 — 2013
Associate of Arts (AA)
Stark Carpet September 2015 - Present
Legal Secretary/Paralegal April 2015 - Present
Self January 2014 - Present
Alpine Access October 2011 - February 2014
AIG January 1998 - November 1998
Aetna January 1990 - July 1997
Skills
Paralegals, Customer Service, Healthcare, Data Entry, Call Centers, Customer Experience, Customer Retention, Telephone Skills, Outlook, Technical Support, Administrative..., File Management, Filing, Insurance, Employee Benefits, Legal Assistance, Customer Satisfaction
Education
Motlow State Community College
Associate's degree, Business
The University of Georgia
Paralegal, Paralegal
Spring St Performance Corp August 2011 - Present
Alpine Access August 2010 - August 2011
Skills
Process Scheduler, Invoicing, Inspection, Automobile, Office Management, Administrative..., Outlook, Data Entry, Customer Service, Microsoft Office, Microsoft Word, Microsoft Excel, Office Administration, PowerPoint, Accounts Payable, Telephone Skills, Spreadsheets, Customer Satisfaction, QuickBooks, Fax, Notary Public, Filing, Sales, Phone Etiquette, Receptionist Duties, System Administration, Confidentiality, Administrative...
Education
Northampton Community College
Bachelor of Applied Science (B.A.Sc.), Paralegal
Penn State University
Legal Studies, General
Navigant Consulting, Inc. June 2012 - Present
VectorVest, Inc December 2010 - June 2012
Alpine Access April 2007 - June 2012
Total Real Estate Services, Inc September 2007 - June 2010
Vantage Mortgage January 1986 - September 2007
Education
University of Florida 1983 — 1985
BS, Political Science and Government
Ohio Wesleyan University 1981 — 1983
Parkview Medical Center March 2015 - Present
Parkview Medical Center January 2014 - Present
Parkview Medical Center September 2013 - June 2014
Alpine Access May 2005 - June 2012
Intermountain Foot and Ankle 2000 - 2005
The Gazette 1994 - 1999
Skills
Training, Customer Satisfaction, Call Center, Quality Assurance, Customer Service, Phlebotomy, BPO, Account Management, Software Documentation, Call Centers, Workforce Management, Coaching, Management, Program Management, Troubleshooting, Employee Training, Vendor Management, Technical Support, Healthcare, Medical Terminology
Education
Pueblo Community College 2012 — 2014
Nursing and Phlebotomy
Sierra High School 1988 — 1992
Kemper July 2015 - Present
Enterprise Integration May 2013 - October 2014
Enterprise Integration February 2013 - May 2013
Alpine Access January 2009 - February 2013
Beeline Inc August 2007 - June 2008
AOL June 1994 - August 2007
Skills
Counterterrorism, Information Security, PCI DSS, Computer Security, Security, Information Assurance, Network Security, Identity Management, Vulnerability Assessment, Security Audits, VPN, Active Directory, Program Management, Technical Support, Firewalls, Vulnerability Management, Information Security..., Business Continuity, Customer Support, Disaster Recovery, Troubleshooting, Unix, Enterprise Architecture, Network Administration, IT Management, Visio, Help Desk Support, VMware, Networking, Information Technology, Computer Hardware, Windows Server, ITIL v3 Foundations..., BMC Remedy, Software Installation, Hardware, Windows, DNS, TCP/IP, IT Operations, System Administration, Servers, Operating Systems, Cisco Technologies, Virtualization, Windows XP, Cross-functional Team..., Chainsaw, Software Documentation, Windows 7
Education
Northern Virginia Community College 1991 — 1993
AAS, Administration of Justice
Macri Dental January 2015 - Present
Ashby Dental October 2012 - January 2015
ClearChoice Dental Implant Center February 2009 - October 2012
Alpine Access February 2005 - July 2005
GMAC Commercial Finance September 1998 - September 2003
Delta Dental Plan of Colorado June 1991 - June 1996
Skills
Dental Insurance, Dentistry, Customer Service, Healthcare, Leadership, Sales, Data Entry, Microsoft Office, Customer Retention, Accounts Receivable, 10 Key, Social Media, Account Management, Strategic Planning, Coaching, Benefits Administration, Accounts Payable, Commercial Lending, Administrative Support, Self Starter, CRM software, Windent, Customer Relations, Problem Solving, Scheduling Management, Dispute Resolution, Landlord/Tenant Matters, Dental Sales, Dental Marketing, Open Dental, Dexis, SalesForce, Team Building, Training, Administrative..., Customer Satisfaction, Health Education, Hiring, Microsoft Word, Practice Management, Salesforce.com
Education
University of Phoenix 2012 — 2014
Associate of Arts (AA), Business Administration and Management, General, 3.7 GPA
Regis University 2002 — 2002
Colorado College of Medical and Dental Careers 1988 — 1988
Dental Assisting/Assistant
Sykes February 2012 - Present
Alpine Access March 2010 - February 2012
Alpine Access August 2009 - March 2010
Skills
Call Centers, Technical Support, Help Desk Support, Troubleshooting, Active Directory, BPO, Windows XP, Windows 7, Workforce Management, Service Desk, Sla, Computer Hardware, Service Delivery, Windows Server, Contact Centers, Avaya, Incident Management, ITIL, Servers, VPN
Education
St. Louis Community College 2007 — 2009
Associate's degree, Computer Science
Unitec 2001 — 2003
CCNA, A+, Computer Systems Networking and Telecommunications
Project Angel Heart July 2015 - Present
InLine Media July 2015 - Present
MEC October 2013 - May 2015
GroupM September 2012 - October 2013
Amigos May 2011 - August 2011
Alpine Access November 2010 - May 2011
Vail Resorts December 2009 - April 2011
Skills
InDesign, Marketing Event Planning, Media Buying, Media Planning, Account Management, Photoshop, Marketing, Fundraising, Training, Advertising, Social Media Marketing
Education
The University of Georgia 2005 — 2009
Bachelor of Arts in Journalism, Advertising
Alpine Access November 2012 - Present
Education
San Juan College 2013 — 2015
AAS, Veterinary Technology
Alpine Access September 2007 - Present
Skills
Healthcare Consulting, Aromatherapy, Herbal Medicine, aromassage, CAM, Medical Massage, Work At Home, Wellbeing, Workshop Facilitation, Essential Oils, Naturopathy, Arthritis, Herbal, Healing, Nutrition, Pain Management, Stress
Education
Pacific Institute of Aromatherapy 2012 — 2013
Internatiional Certification, Clinical Aromatherapy, A
University of Phoenix 2009 — 2013
Bachelor of Science (B.Sc.), Health/Health Care Administration/Management, 3.45 GPA
Queens College 1975 — 1980
English Language and Literature/Letters
JLL June 2014 - Present
Harris & Harris, Ltd. July 2012 - May 2014
Alpine Access March 2012 - September 2012
The Home Depot May 2008 - July 2012
Bronson Methodist Hospital August 2011 - December 2011
BIGGBY COFFEE August 2011 - December 2011
Western Michigan University May 2010 - July 2011
Western Michigan University January 2010 - May 2010
Western Michigan University September 2009 - May 2010
Behavioral Research Supervisory September 2009 - May 2010
Skills
SPSS, PowerPoint, Microsoft Excel, Microsoft Office, Microsoft Word, Statistics, Research, Data Analysis, Psychology, Customer Service, Job Analysis, Performance Management, Human Resources, Recruiting, Leadership, Public Speaking
Education
Roosevelt University 2011 — 2013
M.A., Industrial/Organizational Psychology, Industrial and Organizational Psychology
Western Michigan University 2007 — 2011
B.S., Behavioral Psychology, Behavioral Psychology
Happy Conversations, Inc. April 2014 - April 2015
L&C Freelancing April 2013 - October 2014
Leapforce July 2012 - July 2014
AKL Resurfacing February 2011 - March 2014
Milwaukee Lead & Asbestos Information Center January 2009 - February 2011
Alpine Access September 2004 - August 2008
Unemployed November 1996 - September 2004
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Mail Merge, Email, AS400 system, Call Centers, Data Entry, Typing, Writing, Creative Writing, Management, Team Management, Customer Service, Customer Experience, Customer Satisfaction, Customer Oriented, Customer Support, Online Research, Work Well Independently, Comfortable working..., Work Independently with..., Team Building, Leadership, Virtual Teams, Training, Employee Training, Meet Deadlines, Managing Deadlines, Editing, Freelance Writing
Education
Richland Community College 1988 — 1990
None, General Studies
Lakeview Centennial High School 1984 — 1988
Diploma, General Studies
Alpine Access March 2011 - Present
The Realm, Inc. New York City April 2000 - February 2001
Transamerica Distribution Finance AKA GE Distribution Finance February 1994 - April 2000
Skills
Microsoft Office, Marketing, Credit, Account Management, Customer Service, Financial Services, Sales, Sales Management, Team Building
Education
Southern Illinois University, Carbondale 1988 — 1992
Advertising
Alpine Access March 2012 - September 2015
AT&T Advertising Solutions January 2009 - November 2010
Crawford Broadcasting 2002 - 2008
Valley Creek Baptist Church 1990 - 2001
Cox Communications 1992 - 2000
Bethel Baptist Church 1988 - 1990
WMJJ- Magic 96 1982 - 1989
KULF 1980 - 1982
WLCY 1979 - 1980
WJDX-WZZQ 1974 - 1979
Skills
Online Marketing, Public Relations, Public Speaking, Advertising, Voice Acting, Problem Solving, Strategic Planning, Social Media, Promotions, Radio, Social Media Marketing, Copywriting, Marketing Communications, Broadcast, Marketing Strategy, Blogging, Production, Social Networking, Media Relations, SEO, Writing, Advertising Sales, Customer Relations, Digital Marketing, Web Design, Voice Over, Editing, Facebook, Creative Writing, Customer Service, Audio, New Media, Microsoft Office, Recording, Email Marketing, PowerPoint, Digital Media, Coaching, New Business Development, Interviewing, Account Management, Podcasting, Radio Broadcasting, Commercials, Fundraising, Leadership, Radio Producing, Publicity, Online Advertising, Sound
Education
Samford University 1986 — 1990
Southeastern Bible College 1985 — 1986
Tidewater Broadcasting School 1969 — 1970
Armed Forces School of Music 1966 — 1967
Strasburg High School 1963 — 1966
World Venures March 2014 - Present
Motor Club Of America August 2012 - Present
Motor Club of America Rewards August 2012 - Present
Alpine Access August 2011 - Present
Ganolife 2013 - 2013
Pizza Hut August 2000 - January 2001
Skills
Recruiting, Talent Acquisition, Human Resources, Technical Recruiting, Onboarding, Talent Management, Employee Relations, Applicant Tracking..., Internet Recruiting, Performance Management, Employee Benefits, Sourcing, Social Networking, Customer Service, Team Building, Training, Coaching, Leadership Development
Education
Sheffield High school 1994 — 1996
The University of Memphis
Psychology
MCCAII June 2014 - Present
Lady Eagles Soccer Boosters April 2014 - Present
Farmer Jan's Little Garden June 2010 - Present
Girl Scouts of the USA September 1967 - 2014
Patriot Warriors January 2012 - November 2012
Political Activism October 2007 - November 2012
Ron Paul 2012 Presidential Campaign February 2008 - June 2012
Grassroots Volunteer for Sheriff Richard Mack for Congress, District 21, Texas March 2012 - May 2012
Alpine Access July 2010 - January 2012
White Oak Estates MHC October 2007 - November 2009
Skills
Political Campaigns, Customer Service, Dispatching, Event Planning, Management, Social Networking, Volunteer Organization, Business Management, Small Event Planning, Mall Intercept, Supervisory Skills, Online Advertising, Social Media Marketing, Call Centers, Event Management, Entrepreneurship, Online Marketing, Customer Retention, Plannning, Microsoft Word, Nonprofits, Team Leadership, Social Media, Coaching, Volunteering, Time Management, Staff Development, Marketing, Project Planning, Strategic Planning, Logistics, Inventory Management, Microsoft Office, Public Relations, Operations Management, Public Speaking, Budgets, Customer Satisfaction, Fundraising, Leadership, Sales, Retail, Negotiation, Training, Marketing Strategy, Outlook, CRM, Contract Negotiation, Teamwork, Human Resources
Education
University of Phoenix 2004 — 2005
no degree, Marketing
San Jacinto College 1977 — 1979
Associates Degree, Business
DIRECTV November 2011 - Present
Qwest 2004 - November 2011
Alpine Access 2002 - 2004
AT&T 1996 - 2000
Skills
Telecommunications, Call Center, Account Management, Vendor Management, Leadership, Sales, Cross-functional Team..., Team Leadership, Team Building, Management, Operations Management, Customer Satisfaction, Call Centers, Customer Experience, Customer Retention, Customer Service, Program Management, Entrepreneurship, Strategic Partnerships, Strategy
Education
University of Denver - Daniels College of Business 1998 — 2000
MBA
Saint Mary's University of Minnesota 1987 — 1991
Bachelor of Arts (BA), Psychology
Avon August 2015 - Present
1&1 Internet Inc. January 2015 - Present
Alpine Access September 2013 - Present
PHEAA August 2007 - March 2010
Giant Food February 2006 - July 2007
Skills
Microsoft Word, Microsoft Excel, Outlook, Lotus Notes, Windows 7, Windows XP Pro, Windows NT, Microsoft Office, Windows 8, Android, Smartphones, Tablets, Typing, Organization, Communication, Research
Education
South University-Savannah Online 2013 — 2017
Bachelor of Laws (LLB), Paralegal
HACC 2010 — 2013
General Studies
Lower Dauphin High School 2004 — 2007
Harrisburg Area Community College (HACC), General Studies
SquareTwo Financial December 2007 - Present
Collect America December 2007 - December 2009
Alpine Access June 2007 - December 2007
Travelport May 2006 - June 2007
Cendant TDS June 2000 - May 2006
Galileo International April 1992 - November 1998
Galileo International September 1989 - April 1992
Total Systems (UK Ltd) December 1983 - September 1989
Skills
Software Development, SOA, Enterprise Architecture, Java, Oracle, Agile Methodologies, C, Architecture, SDLC, SQL, Requirements Analysis, Enterprise Software, Performance Tuning, Perl, Business Analysis, Microsoft SQL Server, Integration, Business Intelligence, Java Enterprise Edition, Management, Scrum, Requirements Gathering, Web Services, Linux, Software Project..., Cloud Computing, XML, Architectures, IT Strategy, Operating Systems, Distributed Systems, Unix, Agile Project Management, Solution Architecture, IT Management, Data Modeling, PL/SQL, Vendor Management, Databases, Software Design, Database Design, Testing, Weblogic, ETL, Data Warehousing, Troubleshooting
Education
University of Strathclyde 2005 — 2007
Post Grad Certificate, Operational Research
The Open University 1989 — 1998
BSc hons 1st class, Math & information Technology
CH2M April 2014 - Present
Alpine Access November 2012 - April 2014
Alt Tech April 2007 - November 2012
Arrow Electronics 2010 - 2012
Fiserv 2006 - 2007
Fiserv ISS 2000 - 2007
Skills
Disaster Recovery, Data Center, VMware, SharePoint, Requirements Analysis, Visio, Citrix, Cloud Computing, Agile Methodologies, SDLC, Microsoft SQL Server, Business Analysis, Security, SQL, ITIL, Active Directory, Windows Server, Virtualization
Education
The University of North Dakota 1996 — 1998
Capital One July 2011 - Present
Alpine Access April 2008 - July 2011
Monaghan Funeral Home and Cremation Services September 2007 - October 2008
Winn's Hauling Inc. May 2008 - July 2008
Lindemann Chimney Supply November 2006 - April 2008
Victorian Fireplace Shop September 2005 - August 2007
Skills
Sales, Time Management, Analysis, Human Resources, Microsoft Excel, Call Centers
Education
Strayer University 2006 — 2010
Bachelors, Marketing, Human Resources
Pearson January 2014 - Present
Pearson Education April 2013 - December 2013
TeleTech June 2012 - April 2013
Alpine Access April 2006 - June 2012
TeleTech 2002 - 2006
Skills
Workforce Management, Analytics, Contact Centers, BPO, Call Centers, Customer Experience, Operations Management, Vendor Management, CRM, Business Process..., Team Leadership, Strategy, Forecasting, Outsourcing, Business Analysis, Strategic Planning, Budgets, Offshoring, Business Development, Analysis, Financial Analysis, Business Strategy
Education
Principia College 1984 — 1988
Bachelor of Arts, Business Management
Charles Schwab September 2014 - Present
T Rowe Price September 2008 - September 2014
Alpine Access June 2006 - August 2008
Denver Health 2005 - 2006
Teletech 1999 - 2005
ICG 1998 - 1999
MCI 1992 - 1998
Education
The University of New Mexico 1987 — 1992
New Mexico State University 1985 — 1986
The University of Texas at El Paso
Eventus Solutions Group, LLC November 2011 - Present
Alorica March 2010 - 2011
Cloud10 Corp April 2006 - April 2010
Alpine Access August 2004 - March 2006
TeleTech March 2003 - July 2004
TeleTech February 2001 - March 2003
Teletech February 1998 - March 2001
Skills
Outsourcing, Recruiting, Contact Centers, Resource Management, BPO, CRM, Leadership, Customer Experience, Avaya, Workforce Management, Management, Call Centers, Vendor Management, Call Center, Operations Management, Project Management, Call Center Development, Performance Management, Business Development, Process Improvement, Account Management, Workforce Planning, Customer Satisfaction, Team Leadership, Salesforce.com, Team Building, Customer Retention, Predictive Dialers, Customer Service, Training, Service Delivery, SaaS, Strategic Planning, Telecommunications
Education
Purdue University 1981 — 1985
Cruise Planners - Terry's Travel Adventures March 2013 - Present
Alpine Access Owner/PresidentFLORALINE, INCMarch 2006 - June 2009
THE PROFESSIONAL EDUCATION INSTITUTE May 2007 - April 2008
Celebrity Cruises August 2002 - April 2006
Royal Caribbean International March 2001 - August 2002
Walt Disney Attractions March 1999 - March 2001
Walt Disney Attractions February 1997 - March 1999
ROYAL CRUISE LINE September 1995 - February 1997
Skills
Training, Sales, Management, Marketing, New Business Development, Sales Management, Coaching, E-commerce, Contract Negotiation, B2B, Advertising, Budgets, Selling, Negotiation, Customer Service
Education
Purdue University
Bachelor of Science, Business Management
Sykes June 2014 - Present
Alpine Access February 2011 - Present
Alpine Access January 2009 - February 2011
Alpine Access September 2001 - January 2009
StaffScapes 1998 - 2001
Albertsons 1990 - 1998
Skills
Management, HRIS, Talent Acquisition, Employee Benefits, Human Resources, Personnel Management, Applicant Tracking..., Workforce Management, Outsourcing, Onboarding, FMLA, Performance Management, Employee Relations, Benefits Administration, Training, Recruiting, Team Building, Coaching, Customer Service, Call Centers, Process Improvement
Education
Regis University
Bachelors, Communications
A&W Water Service August 2012 - Present
Staples June 2010 - May 2012
Alpine Access May 2006 - August 2008
Celestica 2000 - 2004
Ball Aerospace 1996 - 2000
Skills
Benefits, Employment Law, HRIS, Employee Relations, Labor Relations, Benefits Administration, Union, HR Policies, FMLA, New Hire Orientation, ADP, Workers Compensation, Employee Benefits, Metrics, PeopleSoft, Human Resources, Training, Management, New Hire Orientations, Personnel Management, Onboarding, Deferred Compensation, ADP Payroll
Education
Regis University 1999 — 2002
Bachelor of Applied Science (BASc)
Alcohol Monitoring Systems 2008 - Present
Alpine Access 2007 - 2007
eCollege May 2002 - June 2006
AviationZone, Inc. July 1999 - March 2001
Jeppesen Sanderson 1990 - 1998
Skills
Business Analysis, Agile Scrum, Agile Product Owner, Agile Scrum Master, Project Management
Education
University of Denver
Masters Degree, Applied Communication
Southeast Missouri State University
AA, BS, Computer Science / Criminal Justice
Enavate November 2012 - Present
Alpine Access June 2009 - November 2012
VoSKY 2006 - 2007
Hewlett-Packard 2004 - 2006
First Class Direct, Inc. 2002 - 2004
Eagle:xm 2001 - 2002
Eagle Marketing Services June 1999 - September 2000
Current USA, Inc. 1995 - 1999
Skills
Applied Behavior..., Segmentation, Circulation, Analysis, Oracle, Oracle SQL, Oracle Applications, Oracle Application..., Oracle Reports, Oracle Application..., PL/SQL, SQL, SQL*Plus, SQL database design, Comet, Full SDLC, Visio, Siebel, Filemaker Pro, Microsoft Office, ETL, DML, Database Segmentation, Marketing Research, Demographic Research, Demographic Analysis, Psychographic Research..., Oracle 11g, Linux, Unix, Unix Shell Scripting, UNIX Databases, Lotus Notes, MapInfo, Clustering, Customer Service, Customer Acquisition, Technical Sales, Postal Regulations, Windows Server, Outlook, Direct Marketing, Supplier Negotiations, Staff Management, Detail Orientation, Data Analysis, Market Analysis, Systems Analysis, Insurance Planning, Sales
Education
Regis University 2009 — 2011
Masters, Database Technology, 3.833
University of Colorado Colorado Springs 2000 — 2006
Bachelors, Economics
Origami Owl Living Lockets April 2013 - Present
Brick Board of Ed September 2012 - Present
Alpine Access February 2008 - November 2012
FedEx Express August 1999 - June 2008
Education
Ocean County College
IBM May 2013 - Present
Global Holdings, LLC August 2012 - May 2013
Alpine Access April 2011 - January 2012
Coca-Cola Enterprises June 2009 - March 2010
MetLife August 2004 - June 2009
Skills
Customer Satisfaction, Customer Service, Call Centers, Insurance, Employee Benefits, Lotus Notes, General Insurance, Process Improvement, Disability Insurance, SAP, Journal Entries, Revenue Analysis, Analysis, Invoicing, Finance, Quality Assurance
Education
Northeastern State University 2009 — 2013
Bachelor of Business Administration (BBA), Finance and Financial Management Services; Information Systems
Tulsa Community College 2008 — 2010
Associate of Science (AS), Business Administration
Kaiser Permanente November 2008 - Present
Alpine Access November 2001 - January 2008
Skills
Training, Leadership, Training Delivery, Instructional Design, Call Center, Coaching, Hands-on Training, Process Improvement, Technical Training, Software Documentation, Customer Service, Microsoft Office, Analysis, Business Analysis, PowerPoint, Microsoft Excel, Requirements Analysis, Business Intelligence, Call Centers, Program Management, SharePoint, Visio
Education
Regis University 2002 — 2008
TradeWeb, Inc July 2015 - Present
Sears Holdings Corporation March 2013 - May 2015
Victorio's II March 2010 - March 2013
Alpine Access November 2012 - February 2013
Cuff Care June 2012 - August 2012
Hilton Grand Vacations July 2009 - September 2009
Convergys December 2008 - May 2009
Allen and Associates June 2007 - November 2008
Ferguson Enterprises May 2005 - January 2007
Skills
Research, Customer Service, Sales, Cold Calling, Account Management, Sales Process, Team Building, Customer Satisfaction, Team Leadership, Leadership, Management, Time Management, Customer Retention
Education
Seminole State College of Florida 2014 — 2015
Associate's Degree, Information Systems Technology
MATRIX Resources November 2013 - January 2015
Intelliteach July 2012 - November 2013
Alpine Access July 2010 - May 2012
Orchard Brands November 2008 - June 2010
Skills
Active Directory, XP, Computer Hardware, Troubleshooting, Windows Server, Operating Systems, Servers, Disaster Recovery, Windows, Laptops, Windows XP, Networking, Help Desk Support, Printers, Windows 7, Technical Support
Education
University of Southern Mississippi 1991 — 1993
None, Electrical and Electronics Engineering
Hattiesburg High 1989 — 1991
Diploma, College Prep
Child and Youth Services Directorate April 2015 - Present
Alpine Access November 2012 - December 2013
Department of Defense Education Activity September 2010 - November 2011
Hope Enterprise Corporation November 2007 - September 2008
AT&T October 2005 - December 2006
Gannett Newspapers November 2002 - September 2003
Holaday & Johnson Law Firm January 2001 - May 2002
Gannett Newspapers - Clarion Ledger September 2000 - May 2002
Avis September 1999 - May 2002
Skills
Microsoft Office 2007, Data Entry, Customer Service, Mental Health, Invoicing, Outlook, Technical Support, Administrative..., Telephone Skills, Time Management, Administration, Filing, Microsoft Word, PowerPoint
Education
Liberty University 2013 — 2014
Master's degree, Human Service Counseling: Marriage & Family Therapy, 3.89
University of Southern Mississippi 2002 — 2009
Bachelor of Arts (B.A.), Sociology
Pearl High School 1994 — 1998
Academic
Pearl High School
Sykes Home November 2012 - Present
Cochlear October 2010 - November 2012
Alpine Access 2009 - October 2010
DBA Knowledge 2008 - 2009
CH2M HILL 2006 - 2008
CH2M HILL 2004 - 2006
Skills
Oracle Applications, Oracle E-Business Suite, Business Analysis, Software Documentation, Management, Human Resources, Employee Relations, Training, Change Management, HR Policies, Process Improvement, HRIS, Business Process..., Team Building, Employee Engagement, Coaching, Leadership
Education
Regis University
Bachelor of Science, Business Administration
Alpine Access September 2012 - Present
Poetic Advisory, LLC 2006 - Present
Skills
Publishing, Blogging, Books, Creative Writing, Editing, Social Media
Education
Southern New Hampshire University 2011 — 2015
Bachelor of Arts (BA), English/Creative Writing
Arlington ISD June 2007 - Present
Alpine Access May 2004 - July 2007
Skills
Classroom, Lesson Planning, Customer Service, English, Instructional Design, Sales, Staff Development, E-Learning, Personnel Management, Teaching, Educational Technology, Higher Education, Instructional Technology, Curriculum Design, Curriculum Development, Tutoring
Education
University of Texas at Arlington College of Public Administration 2010 — 2015
Doctor of Philosophy (Ph.D.), Public Policy Analysis
Walden University 2006 — 2007
MBA, Electronic Business
Texas Wesleyan University 2000 — 2004
BBA, Management Information Systems
Waukesha County January 2013 - Present
Back Office Support Specialist, LLC August 2004 - Present
Alpine Access June 2011 - December 2012
Tariff Patrol, Inc. August 2001 - August 2004
@Link Networks September 1997 - April 2000
Ameritech February 1979 - August 1995
Skills
Call Center, Customer Satisfaction, Telecommunications, Customer Retention, Customer Service, Troubleshooting, Team Building, Coaching, Building Relationships, Training, Team Leadership
Education
Mount Mary University 1987 — 1991
Bachelor of Science, Business Administration
Alpine Access April 2013 - Present
Jsvh Group Part of The Summit Group August 2003 - Present
Skills
Customer Service, Microsoft Office, Retail, Microsoft Excel, Microsoft Word, PowerPoint, Sales, Merchandising, Inventory Management, Social Media, Management, Strategic Planning, Sales Management, Team Building, Marketing
Education
Crystal Lake Community High 1973 — 1976
Texas Southern University
Brightwell Payments, Inc June 2012 - Present
Alpine Access November 2010 - May 2012
AT&T Advertising Solutions July 1996 - July 2008
Skills
Call Center, Customer Service, Customer Satisfaction, Data Entry, Advertising Sales, Direct Sales, Inside Sales, Account Management, Accounting, Executive Reporting, Typing, Microsoft Office, Filing, Chat Support, Supervisory Skills, Internet, Media Relations, Salesforce.com
Education
The University of Georgia 1992 — 1996
Bachelor of Arts (B.A.), Communication, Journalism, and Related Programs
Alpine Access February 2012 - Present
Valmont Industries 2007 - 2009
Valmont Structures 2006 - 2009
Skills
Microsoft Office, AutoCAD, Troubleshooting, Word, Outlook, AutoDesk Inventor, Solidworks, Microsoft Excel, Customer Service, Engineering, CAD, Microsoft Word, Continuous Improvement, Leadership, Software Documentation, Product Development, Process Scheduler, Manufacturing, Management, PowerPoint, Inventor
Education
South University 2009 — 2011
Bachelor's degree, Information Technology
Mott Community College 1994 — 1998
Associate of Science (A.S.), Drafting and Design Technology/Technician, General
MassMutual South Florida July 2014 - Present
Photo Krafters September 2012 - June 2014
Alpine Access November 2011 - June 2012
Herbalife March 2010 - October 2011
American Red Cross January 2011 - May 2011
TransVisionary Corporate Services January 2009 - November 2009
Callready T&D June 2007 - December 2008
IPF Consulting Ltd June 2006 - April 2007
Sitel July 2004 - January 2006
Firstsource Solutions Limited May 2001 - June 2004
Skills
Customer Service, Customer Satisfaction, Operations Management, Business Development, Team Leadership, Leadership, Team Management, Call Centers, Life Insurance, Performance Management, Process Improvement, CRM, Outsourcing, Vendor Management, BPO, Talent Acquisition, Strategy, Management, Transition Management, Business Process..., Management Consulting
Education
Osmania University 1987 — 1991
BA, Public Administration
Don Bosco Matriculation Higher Secondary School
Alpine Access October 2009 - Present
Shoshone First Bank November 2002 - March 2008
United States Marine Corps April 1986 - March 1987
Skills
PBX Telephone system, 10 Key, Microsoft Office
Education
Santa Rosa Junior College 1983 — 1984
Rancho Cotate High Schol 1979 — 1983
High School Diploma
Gloria Nilson & Co Real Estate July 2013 - Present
Alpine Access December 2009 - May 2010
Wachovia Dealer Services November 2008 - December 2009
UBS Wealth Management January 2006 - January 2008
Skills
Customer Satisfaction, Listings, Property, Sellers, Rentals, Real Estate, Time Management, Selling, Move Up Buyers, Relocation Buyers, Townhomes, Waterfront, Vacation Homes, Customer Service, New Homes, Sales, Buyers, National Association of..., Microsoft Excel, Microsoft Office, Marketing, First Time Home Buyers, Real Estate Transactions, Investment Properties, Negotiation
Education
Montclair State University 2001 — 2005
Bachelor of Arts (B.A.), Justice Studies
Neptune High School 1997 — 2001
Diploma
A3IM, Inc. March 2013 - Present
Rhodia Inc October 2006 - March 2013
Alpine Access August 2005 - October 2006
Katoen Natie Gulf Coast January 2001 - July 2005
Skills
SAP, Logistics, Shipping, Sales Operations, Transportation, Invoicing, Account Reconciliation, Export, Process Improvement, New Business Development, Sales, Customer Service, Process Engineering
Education
San Jacinto College
Business Management major; General Studies
Texas A&M University-Kingsville
SYKES Home Powered by Alpine Access July 2014 - Present
SYKES Home Powered by Alpine Access December 2013 - July 2014
Sykes Home by Alpine Acess (formerly Alpine Access) October 2013 - December 2013
Alpine Access October 2012 - October 2013
Annual Leave September 2012 - October 2012
Lakeshore March 2012 - August 2012
Randstad US December 2011 - February 2012
CLARCOR Air Filtration July 2008 - June 2011
Creative Financial Staffing (Temp while seeking perm/full time position) October 2007 - July 2008
Humana, Inc. April 2004 - September 2007
Skills
EDI, Process Automation, Microsoft Excel, Accounts Payable, Account Reconciliation, Accounts Receivable, Billing Systems, Production Planning, General Ledger, Purchasing, Inventory Control, Manufacturing Operations, Data Analysis, Database Design, Microsoft Greatplains, PeopleSoft, AS400 system, Syteline ERP, Web Design, Microsoft Dynamics, Access, Microsoft Word, PowerPoint, Lotus Notes, Groupwise, Quick Books, 10 KEY, Peachtree, Data Entry, Adobe Acrobat, Pacioli, Q&A, Metavante, NORAD, IBM Mainframe, NCR 9300, Computer Hardware, Payroll, HTML, Collections, Wireless Networking, Accounting, Journal Entries, QuickBooks, Process Improvement, Time Management, Bookkeeping, Training, ADP Payroll, Auditing
Education
Mentors! 1979 — 2012
I.T. and Business Science, A+
MicroComputer Solutions 2002 — 2002
Course completed, Microsoft Word 8, Excel 8 -Intermediate
MicroComputer Solutions 2002 — 2002
Course Completed, Microsoft Excel 8 - Advanced
MicroComputer Solutions 2002 — 2002
Course Completed, HTML I, II
Pinellas Technical Education Center-St Petersburg 1991 — 1992
Course Completion= College hours, Accounting I-V, A+
Pinellas Technical Education Center-St Petersburg 1982 — 1982
Course Completed - College credit hours, Bookkeeping, B
Hudson Sr. High School 1976 — 1979
Diploma, Business + Art
Alpine Access Customer Service RepresentativeXeroxJanuary 2013 - September 2013
Alpine Access February 2008 - December 2012
Skills
Fluent in Spanish, Fluent in English, Excellent people skills, Call Centers, Technical Support, Workforce Management, Troubleshooting, Customer Experience, Help Desk Support, Customer Satisfaction, BPO, Windows 7, Contact Centers, Customer Support, Computer Hardware, Windows XP, Avaya, Data Entry, Customer Service, Software Documentation, Service Delivery, Active Directory, Telephone Skills
Education
Southwest Florida College 2009 — 2012
Computer Programming & Database Management, IT
Graebel Companies, Inc. September 2015 - Present
LogicData October 2012 - September 2015
Alpine Access January 2010 - January 2012
Net Works LLC January 2009 - January 2010
Aspireworks E-Solutions/Aspiresite Hosting Services January 2000 - January 2010
Access Nevada January 1997 - January 2000
Smart World Technologies January 1997 - January 1998
Bed Bath January 1994 - January 1997
Skills
Wordpress, SEO, E-commerce, Web Analytics, Web Design, Analytics, Call Center, Online Advertising, CSS, Technical Support, Information Architecture, Customer Experience, HTML, Web Development, XHTML, Dreamweaver, JavaScript, Troubleshooting, Customer Support, SharePoint, Visual Studio, Microsoft Technologies, Databases, Training, Integration, Microsoft SQL Server, Project Management, Networking, Business Development, Management, Sales
Education
New Jersey Institute of Technology 1997 — 1998
Associate's degree, Web Page, Digital/Multimedia and Information Resources Design
New Jersey Institute of Technology 1997 — 1998
Web Page, Digital/Multimedia and Information Resources Design
Trip30 July 2013 - Present
Sykes March 2013 - July 2013
Alpine Access August 2011 - February 2013
Wellkeeper, Inc. January 2010 - August 2011
Wellkeeper, Inc. June 2009 - January 2010
Skills
Python, Linux, Java, MySQL, Eclipse, JavaScript, Ruby, Ruby on Rails, CoffeeScript, HAML, SASS, Backbone.js, Django, jQuery, Subversion, PHP
Education
The University of New Mexico 2004 — 2009
Bachelors of Science, Computer Science
Aflac September 2012 - Present
McClain & Associates, Inc. January 1995 - Present
Alpine Access October 2011 - June 2012
Alpine Access October 2011 - February 2012
Chi-Tax Corporation January 1990 - December 1994
Skills
Payroll, Management, Banking, Accounts Payable, Accounting, Financial Reporting, Bookkeeping, QuickBooks, Financial Analysis, Accounts Receivable, Budgets, PeopleSoft, Data Entry, Customer Service, PowerPoint, Outlook, Access, System Administration, Microsoft Word, Entrepreneurship, Employee Benefits, Time Management, Leadership, Marketing, Insurance, Small Business, Teamwork, Training, Administration, Coaching, Process Scheduler, Team Building, Analysis, Finance, Invoicing, Human Resources, Sales, Recruiting, Process Improvement, Call Centers, Employee Relations, Hiring, Microsoft Excel, Software Documentation, Administrative..., Customer Satisfaction, Leadership Development, Microsoft Office, Office Management, Strategic Planning
Education
Prairie State College 1994 — 1995
Real Estate Appraisal
Goodwill Industries of Greater Chicago 1990 — 1992
Hospitality Certification, Hospitality Administration/Management, 4.0
Catherine College Secretarial School 1983 — 1985
Executive Secretarial, Business Administration and Management, General
Colorado Early Colleges March 2014 - Present
Colorado Springs Early Colleges 2013 - 2014
Colorado Technical University May 2010 - June 2012
DataFact Services October 1997 - July 2010
Volt Workforce Solutions July 2009 - May 2010
LIVEOPS, INC April 2008 - October 2009
GE Johnson Construction Company July 2005 - September 2007
GE Johnson Construction Company July 2005 - September 2007
Kelly Services May 2004 - July 2007
Alpine Access May 2005 - January 2007
Skills
Microsoft Word 2010 /..., Microsoft Excel 2010 /..., Microsoft InfoPath..., Microsoft Access 2010, Microsoft PowerPoint..., Microsoft Outlook 2010..., Adobe LiveCycle..., Adobe Acrobat 9 Pro, Adobe Pagemaker 6.5, Customer Service, Access, Microsoft Word, Adobe Acrobat, Administration, Outlook, Administrative..., Pagemaker, Web Design, Program Management, Invoicing
Education
Penn Foster College 2009 — 2014
pursuing Associates Degree, Computer Information Systems
Penn Foster College 2007 — 2012
AA, Internet Technology
Pikes Peak Community College 1987 — 1988
Office Practices, Certificate
Alorica November 2011 - Present
NETSPEND CORP, SKYLIGHT FINANCIAL SERVICES January 2011 - Present
Alpine Access September 2009 - June 2011
AppleOne 2009 - 2010
Verizon Wireless April 2006 - August 2009
AMERISAVE MORTGAGE October 2005 - February 2006
T May 1995 - August 2005
Education
Spelman College 1974 — 1978
Bach. Of Science, Biology/Psychology
Georgia Power Company March 2011 - Present
Alpine Access August 2007 - November 2010
State of Florida/DMS December 1995 - August 2004
Skills
Software Installation, Routing, Windows XP, Printers, Servers, Process Improvement, System Administration, Networking, Technical Support, Help Desk Support, Software Documentation, Windows 7, Call Centers, Windows Server, Routers, JCL, Operating Systems, Disaster Recovery, Data Center, Citrix, Computer Maintenance, Hardware, VPN
Education
Tennessee State University 1990 — 1993
N/A, General Studies
Nashville State Community College 1978 — 1980
Certificate, Mainframe Computer Operations
Parkview Care Center June 2011 - Present
Self January 2009 - June 2011
Gryphon Properties April 1999 - December 2009
Alpine Access February 2003 - August 2006
Wesco April 1998 - April 1999
Brandy's Playpen Daycare July 1995 - July 1997
Education
Regis University 2009 — 2011
Bachelor's, Business Administration/Human Resources
Red Rocks
Associates of Arts, Business
Alpine Access August 2013 - Present
Right At Home August 2010 - July 2013
Jewel Osco June 2008 - August 2010
Molina Healthcare August 2006 - March 2007
Looney Balloonies April 2002 - August 2006
Food Service Professionals January 1998 - January 2006
Discovery Child Care June 2002 - August 2002
Ivanhoe Park District June 2001 - August 2001
St Jude the Apostle Grade School January 1999 - January 2001
St Jude the Apostle Grade School January 1997 - January 2001
Skills
Customer Service, Healthcare, Public Speaking, Microsoft Office, Training, Team Building, Leadership, Employee Benefits, Data Entry, iWork, Fully bilingual English, CPR Certified, First Aid, Call Centers
Education
South Universtity 2014 — 2015
Master's degree, Criminal Justice
South University 2010 — 2014
Bachelor's degree, Psychology
Prairie State College 1983 — 1985
Music Theory and Composition
Manpower Centro de Educacion 1981 — 1983
Bilingual Secretary, Administrative Assistant and Secretarial Science, General
Convergys 2015 - Present
Alpine Access February 2013 - 2015
DigiTick. Inc. July 2009 - February 2013
Skills
Philanthropy, Human Resources, Management, Project Management, Computers, Requirements Analysis, Process Improvement, Windows, Risk Management, Microsoft Office, Reading, Business Intelligence, User Interface Design, User Interface, Producing, Firefox, Firefox Extensions, Writing, Computer Software, ...And Many More!
Education
Southern New Hampshire University
School of Management, Human Resources Management and Services
Alpine Access October 2004 - May 2006
East side Diner November 1999 - September 2004
Education
Pikes Peak Community College 1998 — 1999
Bonneville High School 1979 — 1983
High school, Liberal Arts
Sykes October 2011 - Present
Alpine Access December 2010 - October 2011
Freelance January 2002 - January 2006
Nortel Networks September 1999 - August 2001
Skills
Workforce Management, Call Center, BPO, Avaya, Technical Support, Troubleshooting, Customer Satisfaction, Vendor Management, Process Improvement, Contact Centers, Call Centers, Program Management, Customer Experience
Education
Pittsburg State University 1995 — 1996
M.S., Technology
Luoyang Institute of Technology, China 1990 — 1994
B.S., Electrical Engineering
Alpine Access October 2011 - Present
Alpine Access 2010 - 2011
Public Storage April 2008 - August 2010
Education
Pima Medical Institute-Seattle 2000 — 2001
Certificate, Veterinary Medicine
CH2M HILL February 2011 - Present
Alpine Access August 2008 - February 2011
MarkWest Hydrocarbon December 2004 - February 2007
Skills
Customer Service, Benefits Administration, Employee Relations, Human Resources, Outlook, Employee Benefits, Payroll, Onboarding, HRIS, Workforce Planning, Hiring, PeopleSoft, Deferred Compensation, HR Policies, Performance Management
Education
University of Colorado at Denver 2002 — 2004
Masters of Business Administration (MBA)
Oral Roberts University
Holiday Retirement 2014 - Present
Kelly Services December 2012 - Present
Cieaura 2003 - Present
Sprint October 2009 - November 2012
Alpine Access October 2009 - September 2012
Future Payment Technologies September 2006 - 2012
Skills
Information Technology, Customer Service, Twitter, Food, Fine Art, Web Applications, Graphic Design, Higher Education, Microsoft Office, Microsoft Excel, Microsoft Word, Bookkeeping, E-Learning, Leadership, Web Design, Pharmacy Technicians, Health Insurance, Lifestyle Coaching, Sports Nutrition, Sports Coaching, Office Procedures, Marketing for Small..., American Red..., Parental Guidlines in..., NFHS-Certified in..., Health and Safety for..., Health and Wellness..., Coaching, Training, Social Networking, Account Management
Education
Arkansas Dept of Insurance
Licensed Insurance Agent -Life & Health, Medical Insurance Specialist/Medical Biller
Penn Foster
Pharmacy Tech, Pharmacy Technician/Assistant, A
UWI University 1994 — 1999
Bachelor of Education (B.Ed.), Physical Education Teaching and Coaching
UTT 1980 — 1984
Teacher's Degree, Secondary Education and Teaching
Penn Foster 2011 — 2012
Diploma, Web Page Designer, Digital/Multimedia and Information Resources Design
St. Raphael's School 1971 — 1976
High School Diploma, Health and Physical Education/Fitness
Convergys - Development Solutions October 2011 - Present
Convergys 2011 - 2012
Alpine Access October 2010 - April 2011
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Mathematics, PowerPoint, Customer Service, Technical Support, Payments, Schedules, Payroll, Call Centers, Invoicing, Telephone Skills, Data Entry, Outlook, Sales
Education
Texas Southern University 2008 — 2014
Bachelor of Arts (B.A.), Special Education and Teaching
KePRO September 2008 - May 2013
Alpine Access 2011 - 2012
Education
Remington College-Tampa Campus 2006 — 2008
Associate of Science (AS), Computer Systems Networking
Payless ShoeSource November 2010 - Present
Alpine Access February 2014 - April 2014
Claire's Accessories January 2013 - July 2013
Skills
Customer Service, Sales, English, Mandarin, Tagalog, CRM, Microsoft Office, Market Research, Retail, Data Entry, Management
Education
Seneca College of Applied Arts and Technology 2015 — 2016
Advanced Project Management
Seneca College of Applied Arts and Technology 2014 — 2016
Business Marketing
University of Santo Tomas 2008 — 2009
Bachelor of Arts (BA), Major in Asian Studies
Alpine Access September 2014 - Present
Pilot Flying J September 2012 - May 2014
Recreational Concepts Inc June 2008 - August 2009
BRUNO'S SUPERMARKETS January 2001 - June 2008
Skills
Microsoft Excel, Microsoft Office, Medical Terminology, Medical Assisting, CPR Certified, Phlebotomy, Mentoring, EKG, Psychology, Public Speaking, Sales, Team Leadership, Telephone Skills, Cash Management, Management, Merchandising, Resets
Education
Morris Brown College 2013 — 2014
Carver high school 2002 — 2006
High School
Kelly Services July 2012 - Present
Alpine Access March 2010 - May 2012
sprint January 2007 - June 2010
Skills
Mac OS, iOS, Windows 7, Microsoft Excel, Team Building, Leadership, Client Rapport, Customer Service, Customer Satisfaction, Organization, Organizational..., Document Management, Positioning, Positivity, Positive Team Player, Positive Personality, Compliance, Productive Teams, Highly Ambitious, Motivation, Dependable Team Player, Clerical, Office Administration, Work in A Fast Paced...
Education
University of Central Florida 2008 — 2011
Forensic Science and Technology
St. Petersburg College 2006 — 2008
Associate of Arts (AA), associate of science, Crime scene technology