Intervoice Company
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Intervoice Employees
Compassion International March 2011 - May 2015
Compassion International August 2009 - February 2011
Compassion International February 2007 - July 2009
Compassion International August 2004 - January 2007
ALUMNI CONSULTING2003 August 2003 - August 2004
SEIBERT COMPUTER SERVICES February 2002 - July 2003
Southwest Securities January 1999 - January 2002
Southwest Securities January 1997 - January 1999
Intervoice January 1996 - January 1997
Stream Global Services July 1995 - January 1996
Skills
Active Directory, Troubleshooting, Network Security, IT Service Management, VPN, Technical Support, Networking, Hardware, Help Desk Support, Laptops, Training, WAN, Program Management, Non-profits, Project Management, Business Analysis, Leadership, IT budget management, Product Management, IT Outsourcing, IT Management, ITIL, VDI, Service Desk, IT Strategy, Microsoft Office, Problem Management, Incident Management, endpoint Independence..., BYOD, Leadership Development, Asset Management, COTS Integration, Organizational..., PCI Standards, Service Level Management, Knowledge Management, IT Capital Planning, Customer Service, IT Operations, IT Audit, Technology Management, Integration, Telecommunications, Strategy, Nonprofits, Information Technology, Management, System Administration, SharePoint
Education
The University of Texas at Dallas 1990 — 1995
Bachelor's degree, Economics and Finance
Southern Methodist University 1998 — 1998
Certificate, Networking Technologies
Cloud 9 Human Connection Solutions / Spiffy Cloud LLC March 2012 - Present
Equifax May 2007 - March 2012
Vendorclear.com May 2006 - June 2010
TALX Corp. July 2001 - May 2007
Ti3 Inc. February 1997 - July 2001
InterVoice 1987 - 1997
Intecom 1984 - 1987
Johnson Controls 1979 - 1982
Skills
Start-ups, Strategy, Cloud Computing, Product Management, Business Development, Entrepreneurship, Business Strategy, Mobile Devices, Outsourcing, Business Planning, Leadership, Strategic Partnerships, SaaS, Solution Selling, CRM, Marketing, Venture Capital, P&L Management, Cross-functional Team..., Product Marketing, Executive Management, Go-to-market Strategy
Education
Southern Methodist University - Cox School of Business 2004 — 2006
MBA, Entrepreneurship
Texas Tech University 1975 — 1979
BS, Electrical Engineering, Comp Sci
ORNATSCO, Inc. May 2008 - Present
TeleInterpreters June 2006 - June 2008
Language Line Services June 2006 - June 2008
InterVoice 1998 - 2006
TIE Systems Inc. (TSI) 1984 - 1995
Skills
Telecommunications, Account Management, SaaS, IVR, Solution Selling, Salesforce.com, Strategic Planning, Sales Management, New Business Development, Professional Services, Direct Sales, Call Center, Sales, Strategic Partnerships, B2B, Unified Communications, Start-ups, Contact Centers, Channel, Sales Process, Strategy, Channel Partners, Mobile Devices, Business Development, Product Management, Selling, Go-to-market Strategy, Lead Generation, Wireless, Vendor Management, CRM, VoIP, Managed Services, Leadership, Contract Negotiation, Partner Management, Team Building, Enterprise Software, Product Marketing, Telephony, Cloud Computing, Cross-functional Team..., Management, Outsourcing, Call Centers, Sales Operations
Education
Trinity International University 1978 — 1983
Economics and Management
Wayzata Senior High School 1975 — 1978
FS-ISAC March 2015 - Present
University of Dallas 2004 - Present
Heartland Payment Systems November 2013 - March 2015
Heartland Payment Systems August 2009 - November 2013
Heartland Payment Systems April 2008 - August 2009
Intervoice May 2005 - April 2008
Alcatel 1996 - 2005
Skills
Security, Information Security, Cloud Computing, Computer Security, IT Strategy, IT Service Management, Governance, Information Security..., Risk Management, Strategy, Designing, Leadership, Process Improvement, PCI DSS, Management, Disaster Recovery, CISSP, Program Management, Information Assurance, Team Leadership, Data Center, ITIL, IT Management, Vendor Management, SDLC
Education
The University of Texas at Dallas
MS, Computer Science
The University of Texas at Dallas
BS, Computer Science
Stuart Weitzman Holdings, LLC November 2012 - May 2014
Starwood August 2007 - March 2012
Saks Fifth Avenue December 2005 - August 2007
Neiman Marcus October 2002 - June 2003
IBM April 1999 - June 2002
Syntellect December 1997 - 1999
Intervoice March 1995 - December 1997
Aspect Software 1994 - 1995
Octel Communications 1988 - 1994
Intecom Inc. 1985 - 1988
Skills
Solution Selling, SaaS, Call Centers, Professional Services, Unified Communications, Account Management, Direct Sales, Sales Management, Sales, Salesforce.com, Selling, Cloud Computing, Channel Partners, CRM, Sales Operations, VoIP, Managed Services, Lead Generation, Sales Process, Strategic Partnerships, Enterprise Software
Education
The George Washington University
BA, Liberal Arts
Keste September 2011 - Present
Resolvity August 2010 - September 2011
Google January 2008 - May 2009
Intervoice January 2001 - December 2007
Intel January 2000 - August 2000
HP January 1999 - August 1999
Skills
Mobile Development, Java, J2EE, C++, Java Enterprise Edition, Web Applications, Mobile Applications, Mobile Devices, JSP, XML, Tomcat, Integration, Oracle, Perl, Microsoft SQL Server, Linux, Agile Methodologies, Unix, Eclipse, Servlets, JDBC, Cloud Computing, C, SOA, Product Management, Hibernate, Subversion, Spring, Software Development, Ant, Scrum, Web Services, Testing, Software Project..., Software Design, MySQL, JavaScript, SQL
Education
The University of Texas at Dallas 2007 — 2010
MS, Computer Science
Texas A&M University 1997 — 2000
BS, Computer Engineering
Tyler Junior College 1994 — 1997
BS, Computer Science
Robert E. Lee High School 1990 — 1994
High School Diploma
Corvisa March 2015 - Present
Unify - formerly Siemens Enterprise Communications March 2013 - March 2015
Workfront (formerly AtTask, Inc) October 2011 - January 2013
inContact November 2007 - October 2011
Angel.com June 2006 - November 2007
Message Technologies June 2004 - June 2006
Intervoice June 1995 - June 2004
Skills
Call Center, Cloud Computing, ACD, Workforce Management, Consultative Selling, Solution Selling, SaaS, Sales Management, Telecommunications, Team Building, Customer Relations, Strategic Planning, VoIP, Channel Management, Product Management, Sales Process, Salesforce.com, Contract Negotiations, Account Management, Lead Generation, Sales Support, Direct Sales, Unified Communications, Professional Services, Managed Services, Contract Negotiation, CTI, Product Development, Product Marketing, New Business Development, IVR, Business Strategy, Process Improvement, Negotiation, B2B, Marketing Strategy, Vendor Management, Customer Service, Program Management, Operations Management, Team Leadership, Customer Experience, Problem Solving, Forecasting, Strategic Partnerships, Start-ups, Business Intelligence, Outsourcing, P&L Management, Cisco
Education
Texas State University - McCoy School of Business
Bachelor of Business Administration (BBA)
Southern Methodist University - Cox School of Business 1987 — 1988
Master of Business Administration (M.B.A.)
Servion Global Solutions May 2014 - Present
Cisco Systems September 2012 - April 2014
Cisco Systems 2006 - 2012
EADS Telecom / Aastra Intecom 1991 - 2006
Aastra Intecom January 2003 - September 2005
Intervoice January 1997 - December 1997
Intecom July 1993 - December 1996
Intecom August 1991 - July 1993
Texas Instruments DSEG February 1989 - August 1991
Texas Tech University July 1987 - December 1988
Skills
Cisco Call Manager, Unified Communications, UCCE, Cisco Technologies, PMP, Leading Diverse Teams, Telecommunications, Contract Negotiation, Vendor Management, Cisco UCS, Program Management, Leading Edge..., Project Delivery, Professional Services, Leadership, Contact Centers, Cloud Computing, Project Management, Cross-functional Team..., Project Planning, VoIP, Product Lifecycle..., Sales Engineering, Customer Service, SQL, Agile Project Management, Wireless, Product Management, Integration, Outsourcing, Process Improvement, Solution Selling, Enterprise Software, Software Project..., Video Conferencing, IP PBX, SIP Trunking, Negotiation, Economics, Change Management, Leading Change, Leading Meetings, Leading Discussions, Business Analysis, Business Planning, Business Process, Requirements Analysis, Requirements Gathering, Management, Mobile Communications
Education
Texas Tech University 1987 — 1988
MA, Economics, Management Information Systems
Texas Tech University 1980 — 1985
BS, Economics, Finance
HomeAway.com April 2015 - Present
HomeAway.com September 2012 - April 2015
@hand Corporation November 2011 - September 2012
InReach October 2008 - November 2011
Valtech September 2006 - October 2008
IBM May 2006 - September 2006
National Instruments May 2005 - December 2005
Intervoice May 2004 - August 2004
Skills
Agile Methodologies, .NET, ASP.NET, ASP.NET MVC, Unit Testing, jQuery Mobile, Backbone.js, Scrum, C#, Microsoft SQL Server, Web Applications, Web Services, TDD, jQuery, Acceptance Testing, Git, REST, ORM Tools, Java, Maven, Ant, Continuous Integration, Software Deployment, Relational Databases, Event Driven Programming
Education
Texas A&M University 2002 — 2006
Bachelor of Science (B.S.), Computer Engineering
Allen High School 1999 — 2002
Operations Executive / General Manager August 2015 - Present
Solaris Technologies, Inc July 2014 - July 2015
No Magic, Inc. November 2011 - January 2014
Wyle Laboratories June 2010 - September 2011
Covenant Church November 2007 - February 2010
Intervoice May 1995 - November 2006
Macrochip Research October 1994 - March 1995
Texas Instruments April 1992 - April 1994
Texas Instruments April 1989 - April 1992
Texas Instruments April 1986 - April 1989
Skills
Operations Management, Leadership Development, Change Leadership, Financial Planning, Financial Analysis, Team Building, ISO 9001 Leadership, Staffing, Earned Value Management, Program Management, Software Project..., Telecommunications..., Leadership Coaching, Mentoring, Strategic Goals..., Strategic Planning, Test Engineering, Configuration Management, Multi-Site Operations, Business Analysis, Manufacturing, Non-profit Experience, Defense Industry, Compensation..., Presentation Coaching, Business Planning, Proposal Writing, Iso 9000, Project Management, Management, Personnel Management, Cross-functional Team..., Telecommunications, Leadership, Change Management, Strategy, Strategic Financial..., Product Management, Start-ups, Process Improvement, Business Development, Business Process..., Executive Management, Integration, SDLC, Analysis, Training, Vendor Management, Software Development, Security
Education
The University of Texas at Dallas
MS, Management and Administrative Sciences
United States Military Academy at West Point
Bachelor's Degree, Nuclear Engineering
CDW 2014 - Present
NEC 2011 - 2013
Cisco Systems 2006 - 2011
Aastra 2004 - 2006
Aspect Software 1997 - 2002
Intervoice 1993 - 1997
Skills
CTI, Unified Communications, IVR, Telephony, Contact Centers, Speech Recognition, Vendor Management, VoIP, Cisco Call Manager, Project Management, PMP, CVP, ICM, UCCE, Cross Functional Team..., Cisco UCS, Cisco VoIP, MS Project, Budget Forecasts, ITIL v3 Foundations..., Microsoft Excel, Aspect ACD, Best Practices, Trust Operations, Predictive Dialers, Virtualized Data Centers, Networking..., Wireless, Unified Contact Center..., Unified Contact Center..., ITIL, SDLC, CUCM
Education
The University of Texas at Arlington
BBA, Business Adminisration
Ignite Sales January 2013 - Present
Aarant Realty Company March 2003 - Present
Brio Technology January 1996 - March 1998
Business Objects April 1994 - January 1996
Sterling Software Inc. June 1992 - April 1993
Shared Financial Systems May 1991 - June 1992
InterVoice March 1986 - May 1991
Skills
CRM, Business Strategy, Lead Generation, Banking, Strategy, SaaS, Enterprise Software, New Business Development, Solution Selling, Business Development, Cloud Computing, Account Management, Business Analysis, Salesforce.com, Pre-sales, Channel Partners, Go-to-market Strategy, Analytics, Professional Services, Product Management, Business Intelligence, Competitive Analysis, Sales Process, Start-ups, Strategic Partnerships
Education
Texas A&M University 1981 — 1985
Bachelor's degree minor in Management
Chemring Group PLC 2011 - 2013
BAE Systems 2010 - 2011
BAE Systems 2007 - 2010
BAE Systems 2006 - 2007
BAE Systems 2003 - 2006
Intervoice 2000 - 2002
Electronic Data Systems 1998 - 1999
Cytec 1995 - 1998
Skills
Financial Analysis, Restructuring, Strategic Planning, International Operations, Strategy, Acquisition Integration, Accounting, Strategic Financial..., Cost Accounting, Integration, ERP, Financial Reporting, P&L Responsibility, IFRS, Finance, Management, Leadership, Revenue Recognition, Managerial Finance, Forecasting, Budgets, Auditing, Corporate Finance, Treasury, Consolidated Reporting, Internal Audit, Analysis, Executive Management, US GAAP, Security Clearance, Variance Analysis, Hyperion Enterprise, Shared Services, Sarbanes-Oxley Act, Financial Audits, Project Planning, Internal Controls, General Ledger, Financial Forecasting, Consolidation, Process Improvement, Risk Management, Cost Benefit, Financial Modeling, Mergers & Acquisitions, Government Contracting, P&L Management, Financial Planning
Education
The University of Texas at Dallas
MS, Accounting
University of Illinois at Urbana-Champaign
MS, Finance
University of Illinois at Urbana-Champaign
B.A., Economics / Quantitative Analysis
HP February 2011 - Present
Securus Technologies August 2010 - February 2011
Deloitte Consulting July 2008 - July 2009
Intervoice July 2007 - December 2007
Experian-Scorex 2004 - 2006
Carreker Corporation 2001 - 2002
Sun Microsystems 1998 - 2000
Sterling Commerce 1997 - 1998
Datapro Information Services Group 1996 - 1997
Software Spectrum 1992 - 1996
Skills
Product Marketing, Marketing Communications, Program Management, Lead Generation, Cross-functional Team..., Strategy, CRM, Marketing Strategy, Project Management, Go-to-market Strategy, Demand Generation, Cloud Computing, Corporate Communications, Product Development, Market Research, Content Management, Problem Solving, Management, Strategic Communications, Multi-channel Marketing, Leadership, Strategic Partnerships, Product Management, Team Leadership, Brand Development, Vendor Management, Social Media, Sales Operations
Education
University of Texas
Bachelors of Science
University of Texas at Austin
Bachelors of Arts
Fiserv April 2013 - Present
Fiserv February 2011 - April 2013
Fiserv May 2006 - February 2011
Intervoice July 2005 - May 2006
Intervoice June 2004 - July 2005
Intervoice October 2000 - June 2004
Intervoice March 1997 - October 2000
Intervoice November 1994 - March 1997
EDS, Financial Services Division June 1985 - November 1994
Skills
Product Management, Business Development, Direct Sales, P&L Management, Managed Services, Sales, Strategy, Enterprise Software, Contract Negotiation, Account Management, Channel Sales, Outsourcing, Marketing Management, B2B, Leadership, Selling, Channel, Strategic Planning, Strategic Partnerships, Channel Partners, Professional Services, Solution Selling, Cloud Computing, Salesforce.com, SaaS, Start-ups, Sales Management, Telecommunications
Education
Southern Methodist University - Cox School of Business 1999 — 2001
MBA
Vanderbilt University - Owen Graduate School of Management 1998 — 1999
Certificate
The University of Southern Mississippi 1981 — 1985
BS
Cerience Corp. April 2007 - Present
Cytomation July 2001 - November 2006
SCC September 1999 - July 2001
Qualitative Marketing Software November 1997 - September 1999
Smith Micro Software February 1995 - November 1997
Industrial Computer Systems October 1993 - February 1995
Formation Technologies October 1991 - October 1993
BancTec May 1991 - October 1991
Intervoice June 1987 - May 1991
Skills
Java, C#, C++, Software Development, C, XML, JavaScript, Agile Methodologies, Web Services, SQL, .NET, Microsoft SQL Server, ASP, JSP, Linux, Servlets, Qt, Java servlets, HTML/CSS, Hardware Control, Android Development
Education
Southern Methodist University 1983 — 1987
Bachelor of Science (BS), Computer Science and Mathematics
Trimble April 2014 - Present
JP Morgan Chase June 2012 - February 2014
JP Morgan Chase August 2009 - June 2012
TEKsystems March 2009 - July 2009
MobileAware June 2007 - February 2009
Intervoice May 1995 - June 2007
Skills
SDLC, Agile Methodologies, Vendor Management, Integration, Requirements Analysis, Business Analysis, Software Development, Software Project..., Unix, Cloud Computing, Solution Architecture, SQL, Enterprise Architecture, SaaS, Java, Enterprise Software, XML, Product Management, IT Strategy, Data Warehousing, SOA, Cross-functional Team..., Oracle, Disaster Recovery, Sybase, Microsoft SQL Server, Process Improvement, Program Management, Call Centers, Telecommunications, Test Automation, Mobile Devices, Visio, IVR, VoIP, Management, JavaScript, Scrum, Business Intelligence, Agile Project Management, Web Services, Databases, Java Enterprise Edition, IT Management, Hibernate, Tomcat, Web Applications
Education
University of North Texas 1993 — 1995
Master's degree, Computer Science
The University of Texas at Austin 1985 — 1990
Bachelor's degree, Physics with Math Minor
City of Arlington February 2002 - Present
Intervoice June 1989 - December 2001
Six Flags May 1981 - September 1984
Skills
Telecommunications, 911 Call taker and..., Marketing Assistant, Emergency Services, Emergency Management, Customer Service, Public Safety, Microsoft Office, Public Relations, Crisis Management, Training, Program Management, Team Building, Marketing, Leadership, Microsoft Excel, Disaster Response
Education
The University of Texas at Arlington 1983 — 1988
Bachelor of Business Administration (BBA), Marketing
Arlington High School 1980 — 1983
CirceV Relaxation & Rehabilitation Therapeutic Massage March 2010 - Present
Technisource January 2009 - April 2010
eWebHealth, Inc (formerly ChartOne) May 2008 - January 2009
Securus Technologies November 2005 - January 2008
FedEx Kinko's August 2005 - October 2005
Intervoice November 1998 - May 2005
Texas Instruments April 1996 - November 1998
Skills
Troubleshooting, Customer Service, Deep Tissue Massage, Trigger Point Therapy, Therapeutic Massage, SQL, Quality Assurance, Technical Support, Networking, Myofascial Release, Healthcare, Call Centers, Salesforce.com, Access, Craniosacral Therapy, Databases, Healing, Leadership, Management, Security, Software Documentation, Swedish
Education
Sterling Health Center and Spa 2009 — 2010
LMT, Massage Therapy
Tarrant County College 1978 — 1980
Convergys February 2012 - Present
Convergys 2011 - 2012
Convergys 2009 - 2011
Intervoice 2004 - 2008
Intervoice 1999 - 2003
Intervoice 1997 - 1999
Intervoice 1992 - 1996
Skills
Cloud Computing, Cross-functional Team..., Telecommunications, Product Strategy, IVR, Enterprise Software, Program Management, Product Management, Start-ups, Vendor Management, SIP, Team Leadership, Integration, SaaS, Telephony, TCP/IP, Wireless, Requirements Analysis, Product Lifecycle..., Solution Architecture, Go-to-market Strategy, Software Project..., Unified Communications, Mobile Devices, Product Marketing, Product Development, Pre-sales, Business Intelligence, Software Development, IP, VoIP, Speech Recognition, Managed Services, Management, Professional Services, CRM, Channel Partners, Strategic Partnerships, Data Center, Contact Centers, Agile Methodologies, Call Centers, Leadership, Solution Selling, Business Alliances, Mobile Technology, Outsourcing, Service Delivery, Partner Management, CTI
Education
Texas Tech University 1983 — 1988
Bachelor of Science (BS), Electrical Engineering
McPherson College 2008 — 2010
Bachelor of Science, Business Management, Auto Restoration
3Sharp January 2006 - November 2013
WellPoint October 2003 - January 2006
Ciber May 2002 - September 2003
Blockbuster September 2001 - December 2001
Concero 2000 - 2001
Intervoice August 1996 - July 2000
Skills
Program Management, SharePoint, Business Analysis, SDLC, Strategic Planning, Agile Methodologies, Project Management, SQL, Management, Requirements Analysis, Team Building, Cloud Computing, Hiring Practices, Personnel Management, Integration, PMP, Financial Accounting, Contract Negotiation, IT Strategy, Virtualization, Project Finance, Change Management, Financial Analysis, Operating Budgets, Legal Documents, Financial Modeling, Financial Reporting, Budget Process, Planning Budgeting &..., Operations Management, Vendor Management, Business Process, Business Intelligence, Project Planning, Business Strategy, Process Improvement
Education
The University of Dallas 1989 — 1993
Bachelor of Science (B.S.), Mathematics
Redmond High School 1986 — 1989
Rosslare Security Products July 2013 - Present
Independent Contractor January 2011 - July 2013
Convergys April 2012 - July 2012
Intervoice July 2008 - November 2010
Intervoice 2003 - 2008
Intervoice 1993 - 2003
Intervoice 1990 - 1993
Data General 1987 - 1990
Rtec Systems aka Reltec 1984 - 1987
Skills
Telecommunications, Integration, Manufacturing, Product Management, Product Development, Cross-functional Team..., Troubleshooting, Program Management, Management, Process Improvement, Engineering, Hardware, Product Lifecycle..., Vendor Management, Requirements Analysis, SAP, IVR, Problem Solving, Team Leadership, Project Planning, Product Launch, Project Management, Computer Hardware, Process Engineering, Change Management, Team Building, MRP, Strategy, Solution Selling, Supply Chain, Leadership, Product Life Cycle..., Access Control, Employee Training
Education
Southern Arkansas University 1974 — 1976
ASET
OnviSource January 2014 - Present
SmartAction January 2012 - May 2013
Acclaim Telecom Services June 2009 - January 2012
Voxify April 2008 - April 2009
Resolvity February 2007 - April 2008
Spanlink Communications February 2005 - January 2007
AT&T December 2002 - February 2005
BridgeDialog March 2002 - October 2002
Intervoice August 1991 - February 2002
Skills
Enterprise Software, Solution Selling, Cloud Computing, VoIP, Call Centers, SaaS, IVR, Selling, Call Center, Business Development, Unified Communications, Strategic Partnerships, Sales Operations, Sales, Contact Centers, Telecommunications, Professional Services, Salesforce.com, Managed Services, Management, Direct Sales, Sales Management, Account Management, Business Strategy, Lead Generation, Customer Experience, Outsourcing, Leadership, Product Management, Cisco Technologies, IP, Channel Partners, Business Alliances, Customer Satisfaction, Go-to-market Strategy, Mobile Devices, Partner Management, Start-ups, Telephony, Strategy, B2B, Software Industry, Sales Process, Product Marketing, Customer Retention, Pre-sales, Channel, Wireless, New Business Development, Speech Analytics
Education
Texas Christian University - M.J. Neeley School of Business 1969 — 1973
BBA, Management & Marketing Majors
Texas Christian University
BBA, Business Administration, Management & Marketing
Taqua, LLC January 2011 - Present
Taqua October 2009 - December 2010
Taqua May 2007 - September 2009
Tekelec January 2006 - April 2007
Sonus Networks August 2001 - December 2005
Telecom Technologies 2000 - 2001
Intervoice 1999 - 2000
Alcatel 1996 - 1999
Alcatel USA, Inc. (DSC Communications Corp.) 1996 - 1999
Skills
Wireless, Business Development, Sales Management, Sales, Direct Sales, Solution Selling, VoIP, Telecommunications, Cross-functional Team..., Product Management, Strategic Partnerships, IP, Security, Team Leadership, Leadership, Strategy, Go-to-market Strategy, Management, Selling, Sales Operations, Unified Communications, Managed Services, Cloud Computing, Mobile Devices, SIP
Education
United States Military Academy at West Point 1982 — 1986
Bachelor of Science (BS)
Albemarle Senior High, Albemarle, NC 1981 — 1982
East Surry High, Pilot Mtn, NC 1979 — 1981
Vought Aircraft November 2007 - Present
GLASS Endeavors July 2006 - October 2007
The NPD Group July 2005 - June 2006
Nokia July 1999 - August 2005
InterVoice 1996 - 1999
LTV / Loral Vought Systems / Lockhead Martin January 1986 - July 1996
Skills
State of Texas P. E., Six SIgma Green Belt, Cross-functional Team..., Program Management, Product Marketing, Product Management, Six Sigma, Management, Strategic Planning, Business Strategy, Market Analysis, Product Development, Outsourcing, Business Analysis, Strategy
Education
The University of Texas at Austin
BS
The University of Texas at Arlington
MBA
Southern Methodist University
MS
inContact March 2014 - Present
Oracle June 2012 - February 2014
Empirix May 2011 - June 2012
Convergys December 2005 - May 2011
Intervoice December 2005 - May 2011
Birch Telecom October 2002 - November 2005
Marconi January 2000 - September 2002
Verizon 1997 - 2000
Skills
IVR, ACD, CRM, VoIP, Telecommunications, Cloud Computing, IP, SIP, WAN, CTI, MPLS, Sales Engineering, Enterprise Software, Avaya, Call Centers, ATM networks, LAN-WAN, Integration, Switches, SaaS, Channel Partners, Wireless, Pre-sales, Contact Centers, TCP/IP, Sales Operations, Solution Architecture, Frame Relay, Managed Services, Professional Services, Telephony, Product Management, Solution Selling, Networking, Unified Communications, Mobile Devices, Testing, Troubleshooting, Data Center, Cisco Technologies, System Deployment, Routers, Go-to-market Strategy, Ethernet, Service Delivery, Routing, Network Design, Vendor Management, Network Architecture, Virtualization
Education
Texas A&M University 1992 — 1997
B.S. and M.S., Mechanical Engineering
Wichita State University 1990 — 1991
Aerospace Engineering
Lamar High School 1986 — 1990
Pershing Middle School
Convergys - Intervoice 2008 - 2011
Intervoice 2006 - 2008
Edify 1998 - 2006
Unison Software 1997 - 1998
Storm Integration 1994 - 1997
Lockheed Technical Operations Company 1990 - 1994
Skills
Java, TCP/IP, Speech Recognition, C++, Threads, Team Management, Integration, Program Management, CTI, SIP, IVR, Testing, Software Engineering, Software Development, Telecommunications, Databases, Enterprise Software, Telephony, Unified Communications, VoIP, Multithreading, SDLC, Architecture, Data Center, High Availability, Software Design, Architectures, IT Operations
Education
University of California, Davis 1982 — 1987
Bachelor's of Science degree, Mechanical Engineering
Universty of California, Davis 1982 — 1987
Bachelor's of Science degree, Aeronautical Engineeing
Raytheon June 2011 - Present
Rockwell Collins October 2010 - March 2011
Sensible Design June 2005 - November 2010
Samsung Telecommunications America January 2000 - June 2005
Portal 1998 - December 1999
Nortel Networks 1994 - 1998
Intervoice 1992 - 1994
Skills
Software Development, Cloud Computing, Unix, Embedded Software, ClearCase, Embedded Systems, Integration, Software Design, Linux, Software Engineering, Software Project..., System Architecture, Testing
Education
The University of Texas at Dallas 1988 — 1991
BSCS, Computer Science
Southern Methodist University
Master of Computer Science, Security Engineering
Mobile Marketing and Technology Magazine January 2008 - May 2011
First Marketing, a Taylor Corporation Company December 2006 - April 2008
EarthLink January 2006 - June 2006
David Goldstone Consulting, Inc April 2004 - January 2006
3PV - Third Party Verification April 2002 - April 2004
Intervoice August 2000 - September 2001
BellSouth February 1993 - August 2000
Skills
Marketing Strategy, Marketing, Marketing Communications, B2B, Public Relations, Mobile Marketing, Email Marketing, Social Media Marketing, Product Management, SEO, Mobile Devices, New Business Development, Social Media, Direct Marketing, Competitive Analysis, Integrated Marketing, Strategic Planning, Strategic Partnerships, Lead Generation, Press Releases, Creativity, Business Development, Digital Media, Dedicated Professional, Innovation, Thought Leadership, Online Marketing, Sales, Digital Marketing
Education
Virginia Commonwealth University 2007 — 2008
Direct Marketing Certification, Marketing
University of North Florida 1989 — 1990
BA, Literature
TelStrat April 2011 - February 2012
NEC November 2007 - December 2010
Intervoice 2000 - 2007
Insurance Technologies Corporation May 1998 - October 1998
Education
The University of Texas at Dallas 1998 — 2001
Bachelor of Science, Computer Science
PepsiCo July 2014 - Present
PepsiCo June 2013 - November 2013
AT&T January 2012 - April 2013
AT&T April 2011 - December 2011
Telvista November 2010 - April 2011
Intervoice January 2000 - April 2001
Higher Education Technology Company June 1998 - December 1998
Sabre Systems Inc. October 1997 - May 1998
Office of Telecommunications and Information Services October 1996 - September 1997
Sprint December 1994 - October 1996
Skills
Software Documentation, Technical Writing, Visio, Technical Documentation, Business Analysis, Call Center, Instructional Design, Technical Support, Access, Microsoft Office, SDLC, Troubleshooting, Customer Service, Program Management, Testing, Project Management, Security, Training, Management, Call Centers, Networking, Vendor Management, Human Resources, Quality Assurance, Proposal Writing, Team Leadership, Analysis, Telecommunications, Databases, Leadership, Requirements Analysis, Integration, System Administration
Education
Certification - Society for Technical Communication 2010 — 2010
Certification, Technical Writing
Texas A&M University 1988 — 1990
MS, Management Information Systems
University of Mississippi 1978 — 1980
BS, Education
IntelliCentrics March 2012 - Present
FedEx Office April 2011 - February 2012
Convergys May 2008 - 2010
Intervoice 2005 - 2008
Intervoice 1995 - 2005
Skills
Java, Windows, JavaScript, XML, Linux, Selenium, Testing, Eclipse, Web Services, Visual Studio, Requirements Analysis, Test Automation, Subversion, SQL, IVR, Unix, VMware, Enterprise Software, Software Quality..., SDLC, Data Warehousing, Databases, Troubleshooting, Shell Scripting, Scrum, Oracle, Software Development, Agile Methodologies, Integration, Perl, Quality Assurance, Web Applications, Software Project..., TCP/IP, Python
Education
University of North Texas
BS, Computer Science
UT Austin
BA, Microbiology
Convergys August 2007 - May 2010
Intervoice September 2002 - August 2007
Intervoice August 2000 - August 2002
Intervoice February 1998 - July 2000
Integrated Telephony Products September 1994 - February 1998
Skills
Red Hat Linux, IVR
Education
The University of British Columbia 1986 — 1989
BSC
Sabre Corporation August 2014 - Present
Cisco Systems March 2012 - December 2013
Cisco February 2010 - March 2012
Sabre Inc June 1992 - May 2008
Sabre Holdings 1992 - 2008
Intervoice 1991 - 1992
Intervoice 1991 - 1992
Skills
SOA, Agile, PL/SQL, E2.0, Collaborative..., Agile Methodologies, Platforms, Business Analysis, Enterprise Architecture, Integration, Microsoft SQL Server, Strategy, Web Applications, Databases, MySQL, ASP, Java, SDLC, Business Process, CRM, Testing, Solution Architecture, Security, SharePoint, XML, Oracle, Software Project..., Agile Project Management, Pre-sales, SOAP, Enterprise Software, Requirements Analysis, Cloud Computing
Education
The University of Texas at Arlington 1987 — 1991
BS, Information Systems
Security Alarm Dealers February 2009 - Present
FTP Group November 2005 - February 2009
Administaff February 2005 - November 2005
Sorcity.com March 2003 - March 2005
CMS Marketing September 1992 - May 1999
Intervoice January 1991 - September 1992
Electronic Information Systems March 1989 - January 1991
Skills
Human Resources, Recruiting, Marketing, Business Development, Sales Management, Sales, CRM, Management, Training, Strategic Planning, New Business Development, Contract Negotiation, Marketing Strategy, Customer Service, Start-ups, Networking, B2B, Strategy, Program Management, Sales Process, Employee Benefits, Consulting, Selling, Direct Sales, Organizational..., Business Planning, Account Management, Leadership
Education
The University of Texas at Austin 1966 — 1970
BBA, Personnel Mangement
Veroscan inc. December 2006 - June 2008
Global Engineering Services January 2006 - December 2006
DG FastChannel June 2003 - January 2006
Genband June 2000 - July 2002
GENBAND (formerly General Bandwidth Inc) 2000 - 2002
Intervoice September 1993 - June 2000
Lockheed Martin 1991 - 1993
Skills
Software Development, Start-ups, Embedded Systems, Integration, Testing, Visual Studio, C#, IP, Software Design, SIP, VxWorks, Java, .NET, VoIP, Multithreading, C++, ASP.NET, Windows
Education
The University of Texas at Arlington 1988 — 1991
Bachelors
Tarrant County College 1985 — 1988
Associate in Arts
Penn Tech 1979 — 1980
Associates
Capco November 2012 - Present
Artech Information Systems May 2012 - November 2012
Convergys 2009 - 2011
Intervoice 2005 - 2009
Intervoice 1998 - 2005
Skills
Java, Tomcat, Software Engineering, Cloud Computing, Business Analysis, .NET, Agile Methodologies, Linux, Unix, SDLC, Subversion, Program Management, Databases, Software Development, IVR, XML, SQL, Maven, SaaS, C, Gemfire
Education
University of Central Florida 2002 — 2006
Bachelor of Science, Computer Science
121Giving July 2013 - Present
Silver Lake Partners May 2013 - Present
Calyx Investments April 2010 - May 2013
Mediate Healthcare, LLC April 2009 - December 2011
The Expo Group November 2008 - April 2009
Nortel Networks August 2006 - October 2008
Intervoice, Inc. January 2003 - August 2006
Intervoice December 2000 - August 2003
Compaq Computers Corporation April 1998 - December 2000
Verizon February 1994 - April 1998
Skills
Market Development, Business Strategy, SaaS, Segmentation, Alliances, CRM, Outsourcing, Integration, Strategy, Lead Generation, Product Management, Business Planning, Management, Business Alliances, Product Marketing, Channel, Program Management, Product Development, Cross-functional Team..., Business Development, Change Management, Integrated Marketing, Direct Marketing, Enterprise Software, Professional Services, Business Intelligence, Unified Communications, Wireless, Strategic Partnerships, Competitive Analysis, Start-ups, VoIP, Partner Management, Sales, Mergers, Marketing Management, Go-to-market Strategy, Strategic Planning, New Business Development, Contract Negotiation, Marketing Strategy, Business Analysis, Sales Operations, International Business, Forecasting, Leadership, Solution Selling, Team Management, Marketing, P&L Management
Education
GTE Marketing Management Program through Duke/University of North Carolina 1997 — 1998
MMP, Marketing Management Certificate
Texas A & M University 1986 — 1991
BBA, Accounting
Humana April 2015 - Present
Dish Network June 2013 - March 2015
Dish Network July 2012 - May 2013
Convergys August 2008 - June 2012
Convergys March 2006 - July 2008
Intervoice September 2003 - February 2006
Intervoice August 2000 - August 2003
Skills
Speech Recognition, ASR, Text To Speech, TTS, Voice Biometrics,..., VoiceXML, Media Resource Control..., IVR platforms,..., CTI, Cisco, Speech Recognition..., Semantic Interpretation..., Voice Browser Call..., Natural Language..., Speech Synthesis Markup..., TortoiseSVN, Eclipse..., avaScript/ECMAScript,..., C# Visual Studio .NET,..., Perl, SQL, XML, XSLT,..., Nuance Recognizer,..., Software Development, Telephony, IVR, Speech Recognition, VXML, Speech, TCP/IP, CTI, ISDN, SIP, SaaS, VoIP
Education
The University of Texas at Dallas 2006 — 2006
Graduate Courses
The University of Texas at Dallas 1996 — 2000
Bachelor of Science (B.S.), Computer Science
Acqueon Technologies Inc July 2013 - Present
Convergys February 2008 - March 2013
Intervoice June 2001 - February 2008
Intervoice May 1995 - June 2001
Additional Relevant Experience 1990 - 1995
Skills
Strategic Sales, Call Center Architecture, BPO, CTI, Speech Technology, Intelligent Call Routing, Business Rules, VXML, Project Management, Database Applications, Open Standards, SaaS, Telecommunications..., Telecommunications..., Productization, Product Demonstration, Management Engineering, Proposal Production, SOW, Hosted Services, Market Penetration, Partner Liaison, Partner Management, Pre/Post Sales Engineers, Design Consulting, IVR, Speech Recognition, Management, Call Centers, Call Center, ACD, Enterprise Software, Cloud Computing, Start-ups, Product Management, Contact Centers, Customer Experience, Software Development, Selling, SIP, Sales Engineering, Vendor Management, Salesforce.com, Go-to-market Strategy, Solution Selling, CRM, Telecommunications, Telephony, Mobile Devices, Channel Partners
Education
University of Missouri-Saint Louis
Bachelor of Arts (B.A.)
Twenty Plus, LLC January 2010 - Present
Envive February 2007 - December 2011
M&A Technology May 2004 - December 2006
Intervoice August 1999 - February 2002
Intervoice July 1997 - August 1999
Intervoice February 1990 - June 1997
United States Navy August 1983 - December 1988
Skills
Product Management, Integration, Product Development, Program Management, Enterprise Software, Cross-functional Team..., Telecommunications, Product Marketing, Professional Services, Vendor Management, Direct Sales, Management, New Business Development, Start-ups, Team Leadership, Strategic Partnerships, Manufacturing, Technical Support, Solution Selling, Mobile Devices, Strategy, Channel, Sales Management, Project Management, Quality Assurance, Key Account Management, Business Development, Team Building, Managed Services, Software Documentation, Troubleshooting, Channel Partners, Outsourcing, Wireless, Sales, Leadership, SDLC, Unified Communications, Contract Negotiation, Engineering, Hardware, Sales Operations, Training, CRM, Systems Engineering, Technical Writing, Purchasing, Pre-sales, Telephony, Process Improvement
Education
Southern Methodist University - Cox School of Business 1997 — 1997
Certification, Front Line Manager
US Navy 1983 — 1985
AS, Data Systems
Moore/Norman Vocational/Technical 1981 — 1983
2 year, Instrumentation
CommScope March 2014 - Present
Social Media Solutions America August 2012 - March 2014
Convergys August 2008 - August 2012
Intervoice February 2005 - August 2008
Self-employed 2003 - 2005
Ericsson 1998 - 2003
Ericsson 1991 - 1998
Skills
Professional..., Project Management, Effective Negotiating..., Effective Communication, Leadership Communication, Team and Workgroup..., Negotiating and..., Working Globally, Effective Teamwork, Business Acumen, Requirements Analysis, Communication, Competitive Intelligence, Social Media Marketing, Positioning, Strategy, Product Management, Product Marketing, Telecommunications, Mobile Devices, Product Lifecycle..., Go-to-market Strategy, Cross-functional Team..., Competitive Analysis, Product Development, Marketing Strategy, Product Launch, Messaging, Market Analysis, Business Development, Program Management, Market Research, Solutions Marketing, Business Intelligence, Marketing, Wireless, Call Center, Strategic Planning, Business Analysis, Persuasiveness, Management, Leadership, Call Centers, Business Planning
Education
The University of Texas at Austin
Bachelor of Business Administration (B.B.A.), Industrial Management
University of Texas at Dallas
Masters of Science, Computer Science
Cisco Systems 2012 - Present
Cisco Systems 2010 - 2011
Convergys 2008 - 2010
Intervoice 2006 - 2008
Nuasis Corporation 1999 - 2006
Aspect Telecommunications 1988 - 1999
Aspect Communications 1988 - 1999
DAVID Systems May 1986 - July 1988
ROLM Corporation January 1983 - May 1986
ROLM Telecommunications 1982 - 1984
Skills
Product Management, VoIP, Call Center, Messaging, Enterprise Software, Unified Communications, Product Marketing, Telecommunications, SIP, IVR, Mobile, Product Life Cycle..., Mobile Devices, Product Lifecycle..., Call Centers, Data Center, Solution Selling, Wireless, Strategy, Go-to-market Strategy, SaaS, Start-ups, Telephony, Professional Services, Competitive Analysis, IP, Cloud Computing, Strategic Partnerships, Networking, Management, Channel Partners, Cisco Technologies, Contact Centers, Team Leadership, Pre-sales, CTI
Education
University of California, Berkeley 1978 — 1982
BA, Computer Science
MetroPCS January 2012 - October 2013
SpatialWireless, aquired by Alcatel-Lucent April 2002 - September 2012
Glacier Network March 2002 - March 2002
IP Mobile, aquired by Cisco Systems August 2000 - March 2002
Intervoice January 2000 - August 2000
Skills
Linux, CDMA, UMTS, Unix, Software Development, Wireless, 3GPP, TCP/IP, Troubleshooting, Telecommunications, GSM, SS7, IP, SIP, SMS, LTE, pSOS, Protocol Stacks, QoS, Core Network, SIGTRAN, Testing
Education
The University of Texas at Dallas 1998 — 2000
MS, Computer Science
Venture Research Inc. November 2012 - March 2014
North Texas Mensa January 2011 - December 2012
Rockwell Collins September 2005 - May 2010
VocalData 2001 - 2001
Sevis Systems 1999 - 2001
Intervoice 1997 - 1999
S2 Systems / Stratus Computer 1993 - 1996
Contrac Corp. 1991 - 1993
Sweda Group 1990 - 1991
OpenConnect Systems 1988 - 1990
Skills
Systems Engineering, Software Development, Embedded Software, Testing, Vendor Management, Program Management, Unix, Embedded Systems, Management, Strategic Planning, Data Center, Process Improvement
Education
Southern Methodist University
BSEE, Electrical Engineering
Southern Methodist University
Bachelors, Physics
IBM October 2010 - Present
Sterling Commerce July 2002 - October 2010
Intervoice 1993 - 2002
Education
Southern Methodist University 1999 — 2002
Master of Liberal Arts, History
University of North Texas 1982 — 1985
Bachelor of Business Administration (B.B.A.), Computer Information Systems
Denison High School
Denison High School
Orlando Utilities Commission May 2014 - Present
Dark Horse Consultants April 2014 - Present
Global Beverage USA January 2014 - April 2014
Intelligent Decision Systems, Inc. (IDSI) April 2012 - October 2013
Cole Engineering Services, Inc. August 2010 - March 2012
SAIC January 2010 - August 2010
Forterra, Systems, Inc. (Acquired by SAIC) November 2007 - February 2010
Northrop Grumman February 2003 - November 2007
Intervoice October 1997 - July 2002
Lockheed Missiles and Space August 1984 - October 1997
Skills
Program Management, Earned Value Management, Functional Management, PMO, Engineering Management, Matrix Management, Software Development, Systems Engineering, Operations Management, Project Management, Integration, Project Planning, Military, Proposal Writing, Leadership, PMP, DoD, Requirements Analysis, Simulations, Security Clearance, Process Improvement, Government Contracting, System Design, Engineering, CMMI, Team Building, Product Development, Testing, Software Documentation, Information Assurance, Strategy, Management, Risk Management, Business Development, C4ISR, Training, Defense, Configuration Management, Requirements Management, Aerospace, Six Sigma, Cross-functional Team..., National Security, Government, MS Project, Intelligence, Navy, Organizational..., Top Secret, Systems Design
Education
United States Military Academy at West Point 1975 — 1979
Bachelor of Science (BS), Engineering
Florida Institute of Technology 1986 — 1995
Masters of Science (MS), Systems Management
CA Technologies, Inc. August 2010 - Present
CA, Inc. (formerly Computer Associates) April 2000 - April 2010
Sterling Software 1997 - 2000
Texas instruments 1992 - 1997
Tandem Computers 1990 - 1992
InterVoice March 1988 - November 1990
Skills
Team Building, Leadership, Technical Writing, Editing, Cross-functional Team..., Technical Documentation, FrameMaker, Information Mapping, SharePoint, Software Documentation, Requirements Analysis, Online Help, Enterprise Software, Agile Methodologies, Project Management, Visio, Information Architecture, Manuals, Training, RoboHelp, Technical Communication, Process Improvement, SnagIt, SDLC, Content Management, Scrum
Education
Southern Methodist University 1983 — 1986
BA
Premier Designs July 2011 - Present
Equity New Mexico December 2011 - September 2012
Coldwell Banker Legacy February 2010 - July 2012
Pargin Realty ERA May 2009 - February 2010
Coldwell Banker Legacy July 2006 - May 2009
Gomez October 2004 - July 2006
Intervoice June 2001 - October 2004
Dictaphone November 1995 - June 2001
Science Applications International Corp November 1991 - November 1995
Electronic Data Systems September 1986 - November 1991
Skills
Selling, Real Estate, Contract Negotiation, Relocation, Sales Management, Direct Sales, Sellers, Referrals
Education
University of Mary Washington 1983 — 1986
BA, Liberal Arts
Cisco Systems February 2012 - Present
Cisco Systems February 2011 - February 2012
Cisco Systems August 2009 - February 2011
Cisco May 2000 - August 2009
Intervoice 1997 - 2000
Bay Networks (now Nortel) 1996 - 1997
Skills
Channel Partners, Operations Management, Sales Operations, Go-to-market Strategy, Sales, Channel, Services Marketing, Solution Selling, Sales Enablement, Management, Sales Management, Unified Communications, Team Leadership, Cross-functional Team..., Start-ups, Multi-channel Marketing, Sales Process, Business Strategy, Telepresence, Channel Sales, Managed Services, Strategic Partnerships, Professional Services, Marketing, Cisco Technologies, Direct Sales, Account Management, Strategic Alliances, Pricing, Business Alliances, Cloud Computing, Software Industry, Outsourcing, Partner Management, Product Management, Business Development, Product Marketing, Selling, Executive Management, P&L Management, Lead Generation, Strategy, Partner Development, Enterprise Software, Video Conferencing, New Business Development, Demand Generation
Education
The University of Texas at Austin
BA, Economics
The University of Texas at Austin
BA Economics
Major Political Party 2006 - Present
MPulse Maintenance Software January 2015 - June 2015
Targeted Technologies, Inc. May 2014 - November 2014
Transera January 2013 - April 2014
Microsoft January 2011 - May 2012
Genesys October 2008 - October 2009
Intervoice November 1999 - September 2008
Voice Processing Specialists, Inc. September 1993 - November 1999
Skills
Enterprise Software, Cloud Computing, IVR, SaaS, CRM, Selling, Call Center, Solution Selling, CTI, Speech Recognition, Direct Sales, Strategy, VoIP, Professional Services, Pre-sales, Business Development, Customer Experience, Go-to-market Strategy, Call Centers, Telecommunications, Unified Communications, Consulting, Analytics, Lead Generation, Contact Centers, Demand Generation, Sales, Key Account Management, Channel Partners, Outsourcing, Consultative Selling, Vendor Management, Software Industry, Mobile Devices, Sales Process, Management, Strategic Partnerships, Managed Services, Salesforce.com, Telephony, Business Analytics, Sales Enablement, Sales Operations, Leadership, Genesys, Business Intelligence, Business Alliances
Education
UCLA Anderson School of Management
Master of Business Administration (M.B.A.), Computers & Information Systems
UCLA, School of Engineering
B.S., Bachelors of Science, Electromechanical Design Engineering
Luther Westside Volswagen October 2013 - Present
National Write Your Congressman, Inc. October 2012 - July 2013
Demand Solutions Midwest June 2010 - November 2012
InSite Software Solutions June 2009 - June 2010
Infor Global Solutions March 2007 - January 2009
Dahl & Associates 2001 - 2007
Optum 1999 - 2000
Delano Technolgy 1999 - 2000
Intervoice 1995 - 1999
JBA International 1994 - 1998
Skills
SaaS, Professional Services, ERP, Cloud Computing, Sales Management, Account Management, Business Intelligence, Sales Process, CRM, Software Implementation, Direct Sales, Sales, Lead Generation, Channel, E-commerce, Strategic Partnerships, Business Analysis, Sales Operations, Solution Selling, Enterprise Software, Selling, Marketing, Management Consulting, Salesforce.com, Business Strategy, Leadership, Start-ups, Business Development, Contract Negotiation, Channel Partners, Strategy, Go-to-market Strategy
Education
University of Iowa
University of Northern Iowa
Bachelor of Arts (BA), Business
UnitedHealthcare February 2015 - Present
UnitedHealthcare December 2006 - February 2015
Coventry Health Care November 2005 - December 2006
Target June 2002 - January 2006
Nortel Networks November 1997 - October 2001
Intervoice September 1995 - November 1997
Switch Solutions, Inc. 1990 - 1995
Skills
Project Management, Meeting Facilitation, Collaborative Problem..., Customer-focused Service, Reporting & Analysis, Strategic Communications, Presentation Skills, Microsoft Office, SharePoint..., Organization Skills, Human Resources, Leadership, Market Research, Program Management, Managed Care, Strategic Planning
Education
The University of Texas at Austin 1993 — 1995
MLIS, Masters of Library & Information Science
The University of Texas at Austin 1990 — 1993
BS, Communications Sciences & Disorders
Sprint September 2015 - Present
Millicom March 2014 - September 2015
Millicom International Cellular (Tigo) March 2013 - February 2014
Millicom International Cellular (Tigo) August 2011 - February 2013
Vida Mobile 2003 - 2011
LogicaCMG 2001 - 2002
Cyclelogic/StarMedia 1999 - 2001
Intervoice 1994 - 1999
CANTV/Verizon (formerly GTE) 1992 - 1994
Skills
Business Development, Mobile Devices, VAS, Telecommunications, Product Management, Mobile Marketing, Mobile Applications, Start-ups, Product Marketing, Wireless, Mobile Technology, Mobile Payments, Business Strategy, Mobile Internet, Go-to-market Strategy, Entrepreneurship, Mobile Commerce, Mobile Advertising, Strategic Partnerships, Solutions Marketing, Latin America, Mobile Communications, Product Development, Marketing
Education
Stanford University Graduate School of Business 2012 — 2012
Executive Leadership Program, Management
Universidad Metropolitana 1988 — 1993
BS, Business Management
Octopi Network July 2013 - Present
Red Oxygen November 2000 - Present
Intervoice March 1989 - October 2000
Arrow Electronics July 1987 - March 1989
Skills
Entrepreneur, Start-ups, Messaging, New Business Development, Business Strategy, Marketing Strategy, Product Marketing, Integrated Marketing, Entrepreneurship, Management, Strategic Partnerships, Market Research, Product Development, Online Marketing, Strategy, SaaS, Enterprise Software, CRM, Product Management, B2B, Business Development, Sales, Account Management, Sales Management, Strategic Planning, Mobile Devices, Solution Selling, Go-to-market Strategy, Lead Generation, Direct Sales, Selling, Cloud Computing, Telecommunications, Sales Operations, Mobile Technology, Competitive Analysis, Email Marketing, Professional Services, Sales Process, Executive Management, Channel Partners, E-commerce, Integration, Market Planning, Team Leadership, Mobile Applications, SEO, Salesforce.com, Business Alliances, Training
Education
Southern Methodist University 1983 — 1987
BA, Communications/Marketing/ Anthropology
Jesuit 1979 — 1983
Capital One Home Loans June 2014 - Present
Capital One 2012 - May 2014
Capital One Home Loans September 2010 - 2012
Navigation Finanical November 2004 - September 2010
Intervoice June 2004 - November 2004
Skills
Mortgage Lending, Microsoft Office, Underwriting, Training, Recruiting, Management, Leadership, Leadership Development, Customer Service, Finance, Program Management, Marketing, Loans, Analysis, Human Resources, Strategic Planning, Project Management, Performance Management, Budgets, Insurance, Financial Analysis, Process Improvement, Banking, Onboarding, Sales, Vendor Management, Business Analysis, Team Building
Education
Texas Woman's University 2011 — 2014
Master of Business Administration (M.B.A.), Business Administration and Management, General
University of Oklahoma 2001 — 2004
Bachelor’s Degree, Economics
DMA June 2015 - Present
Compel Communications November 2014 - June 2015
Fiserv October 2012 - September 2014
Fiserv July 2008 - October 2012
Fiserv December 2004 - July 2008
Alicia Rose Bell Communications March 2004 - December 2004
Aurum Technology 2003 - 2004
EDS 2000 - 2003
Dallas IABC 2002 - 2002
Intervoice 1999 - 2000
Skills
Corporate Communications, Strategic Communications, Marketing Communications, Strategic Planning, Internal Communications, Public Relations, Marketing, Newsletters, Advertising, Speech Writing, Marketing Strategy, Media Relations, Strategy, Leadership, Copywriting
Education
Southern Methodist University 1994 — 1997
B.A., Corporate Communications
Imagine Communications March 2014 - Present
Harris Broadcast October 2013 - March 2014
Tango Networks August 2012 - October 2013
GENBAND December 2005 - August 2012
Tekelec April 2004 - December 2005
Taqua August 2002 - April 2004
Taqua 2000 - 2002
Intervoice 1997 - 1999
Region 10 ESC 1993 - 1997
Sai Software Consultants 1992 - 1993
Skills
Product Management, Pricing, Telecommunications, Product Marketing, Wireless, Mobile Devices, Go-to-market Strategy, VoIP, SIP, Unified Communications, Direct Sales, Messaging, SaaS, Strategic Partnerships, Solution Selling, IP, Channel, Cross-functional Team..., Managed Services, Channel Partners, Telephony, Mobile Technology, Ethernet, Start-ups, Demand Generation, Broadband, Professional Services, Marketing, Mobile Communications, Cloud Computing, Solutions Marketing, Business Development, Enterprise Software, Competitive Analysis, LTE, Pre-sales, Multi-channel Marketing, Lead Generation, Partner Management, Salesforce.com, Analyst Relations, Strategy, Product Launch, Business Alliances, CRM, Service Providers, WiMAX, VAS, International Sales, Sales Presentations
Education
University of Dallas
MBA
Texas Tech University
BA
Bishop Dunne
Bishop Dunne
Quest Diagnostics May 2013 - August 2014
AmeriPath (Subsidiary of Quest Diagnostics) June 2008 - May 2013
AmeriPath (Subsidiary of Quest Diagnostics) March 2006 - June 2008
Securus Technologies (Contractor for TEKsystems) December 2005 - February 2006
Quest Diagnostics December 2002 - September 2005
InterVoice October 1997 - March 2002
Verizon Directories July 1995 - October 1997
LabCorp September 1989 - July 1995
Skills
SDLC, Cross-functional Team..., Business Analysis, Project Planning, Business Process, Project Management, MS Project, Team Leadership, Testing, Software Development, Healthcare, Analysis, Process Improvement, Management, Enterprise Software, CRM, Integration, Software Documentation, Leadership, Six Sigma, Contract Negotiation, Training, Software Project..., Program Management, Vendor Management, Telecommunications, Data Center, Requirements Analysis, Team Management, Healthcare Information..., PMP, Agile Methodologies, System Architecture, Business Development, PMO Services, Microsoft Project
Education
University of Mississippi 1978 — 1982
BSCS, Computer Science
University of Mississippi 1984 — 1985
MS, Engineering/Computer Science
Southern Methodist University 1997 — 1997
Mid-Management Program
Omnitracs November 2014 - Present
Collin College August 2012 - Present
Strategy180 April 2006 - November 2014
Hewlett-Packard June 2010 - July 2014
Somera Communications August 2004 - April 2006
Intervoice August 2000 - August 2004
The Wittmann Group August 1994 - August 2000
Armstrong World Industries July 1992 - August 1994
Skills
Strategy, SaaS, Marketing Strategy, Go-to-market Strategy, Business Development, Strategic Planning, Cloud Computing, Leadership, Business Strategy, Enterprise Software, Marketing Communications, Market Research, Start-ups, Marketing Management, New Business Development, Management, Product Development, Change Management, Digital Marketing, Advertising, Corporate Communications, Social Media Marketing, Social Media, Online Marketing, B2B, Public Speaking, Program Management, Marketing, Strategy Development, Channel, Sales Enablement, Direct Marketing, Brand Development, Copywriting, Business Planning, Income Statement, Creative Direction, Internal Communications, Public Relations, Event Management, Integrated Marketing, Creative Development, Analyst Relations, Promotions, Segmentation, Media Planning, Global Marketing, Student Development, P&L, People Management
Education
Texas Christian University
MBA, Business
University of Iowa
BA, Communications
Enacomm May 2012 - Present
Genesys August 2008 - May 2012
VoiceObjects December 2007 - August 2008
Intervoice January 2007 - September 2007
Edify May 2005 - September 2007
Interactive Intelligence December 1997 - May 2005
Centigram 1993 - 1997
Syntellect January 1991 - October 1993
Microvoice September 1988 - December 1990
VoiceCom, Inc. September 1986 - August 1988
Skills
Customer Experience, CTI, Enterprise Software, Contact Centers, Sales Operations, Genesys, Software, Solution Selling, Call Center, IVR, Telephony, SaaS, Channel, CRM, Strategy, Leadership, Telecommunications, Integration, Salesforce.com, Professional Services, Managed Services, Channel Partners, Program Management, Management, Direct Sales, Unified Communications, Speech Recognition, Sales, Cloud Computing, Strategic Partnerships, Sales Management, Software Industry, Account Management, Demand Generation, Marketing, Go-to-market Strategy, Partner Management, Channel Sales, Call Centers, Networking, Business Development, Vendor Management, Selling, Start-ups, Mobile Devices, VoIP, Product Management, Product Marketing, Sales Process, Sales Enablement
Education
The University of Texas at Arlington 1979 — 1981
BBA, Management
The University of Texas at Arlington - College of Business Administration 1977 — 1981
BBA Management, Marketing
Southwest High
Thomson Reuters April 2012 - Present
Texas Children's Hospital 2009 - 2012
Frito Lay 2009 - 2009
Pizza Hut 2000 - 2009
Pizza Hut 1997 - 2000
Pizza Hut 1995 - 1997
The Richards Group 1994 - 1995
Intervoice 1992 - 1994
Ericsson 1990 - 1992
Skills
Marketing, Public Relations, Project Management, Track Record, Customer Service, Outlook, Process Scheduler, Microsoft Excel, Administrative..., Event Planning, Microsoft Office, Budgets, Human Resources, PowerPoint, Time Management, Team Building, Employee Relations, PeopleSoft, Strategic Planning, Microsoft Word, Teamwork, Project Planning, Administration, Sales, Leadership, Training, Product Marketing, Access, Recruiting, Healthcare, Team Management, Management
Education
The University of Texas at Dallas
BA
Convergys September 2008 - Present
Intervoice April 2000 - September 2008
Raytheon April 1996 - March 2000
Electrospace Systems February 1987 - April 1996
US Army November 1983 - November 1986
Skills
Integration, Service Delivery, Program Management, Process Improvement, Outsourcing, Data Center, Requirements Analysis, Security, Disaster Recovery, PMP, Vendor Management, Telecommunications, SDLC, Business Analysis, IT Strategy, Software Project..., Management, Call Centers, VoIP, Product Management
Education
The University of Texas at Arlington 1979 — 1983
Aerospace, Aeronautical and Astronautical/Space Engineering
Texas Christian University 1979 — 1981
Air Force ROTC, Air Science and Operations
Boeing January 2015 - Present
Productive Solutions Inc. 1996 - January 2015
Convergys August 2009 - October 2014
Milestone System Inc. July 2008 - September 2008
Everything But Water September 2007 - April 2008
Epic Global Solutions 2005 - 2006
Intervoice 1998 - 2006
Brite 1998 - 2005
Intervoice 1997 - 2005
Northrop Grumman 1997 - 1997
Skills
Ethernet, Cisco Nexus, SDLC, Telecommunications, IT Management, Networking, Internetworking, Cisco Networking, Disaster Recovery, Network Architecture, Product Development, Data Center, Cisco Technologies, Network Security, Network Engineering, Network Design, Security, WAN, Integration, IT Strategy, VoIP, Visio, ASA, Enterprise Software, VPN, Juniper, Firewalls, Cisco IOS, TCP/IP, Routing, Routers, Switches, Computer Security, F5 BigIP, LAN-WAN, DNS, BGP, OSPF, EIGRP, VLAN, Cisco Routers, CCNP, DHCP, CCNA, VMware, IPSec, Servers, System Deployment, SIP, Network Administration
Education
University of Maryland University College 1982 — 1994
BS, Computer Sciences
Aastra Intecom 2000 - 2001
Keane 1998 - 2000
Fluor Daniel 1996 - 1998
Titan Client/Server Technologies 1994 - 1996
Intervoice 1993 - 1994
CONVEX Computer Corp. 1990 - 1993
Merit Technology 1985 - 1990
Mostek 1983 - 1985
Rockwell Collins 1977 - 1983
Skills
Embedded Systems, Software Engineering, Embedded Software, Software Development, Systems Engineering, Integration, Manufacturing
Education
Southern Methodist University
MS, Engineering Management
University of Missouri-Rolla 1973 — 1977
BS, Electrical Engineering
Texas Workforce Commission November 2002 - Present
Intervoice January 2000 - July 2002
Skills
PeopleSoft, Crystal Reports, SQR, BI Publisher, SQL, Business Intelligence, Troubleshooting, Application Development, Windows, Problem Solving, Programming, Excel, Outlook, Microsoft Office, SQL Server, Unix, Security, Access, Databases, PeopleTools, Business Analysis, HRIS
Education
Texas A&M University 1997 — 1999
Bachelor of Business Administration (BBA), Management Information Systems, General
University of North Texas 1996 — 1997
Management Information Systems, General
One Challenge (OC) International March 2012 - Present
Feba Radio UK August 2007 - Present
Worthing, West Sussex, England March 2007 - August 2007
Intervoice February 1990 - November 2006
Skills
Technical Writing, Website Copy, Editing, Project Management, Training, Graphic Design, Process Improvement, Team Management, Publications, FrameMaker, RoboHelp, SnagIt, Captivate, Online Help, Adobe Acrobat, Manuals, Management, Radio, Newsletters, Multimedia, Information Architecture, Software Documentation, Information Design, Marketing Copy, PaintShop Pro, Technical Training, MadCap Flare, Nonprofits, Content Development, Online Help Development, Usability, Proposal Writing, Magazines, Technical Documentation, Content Management, Visio, Usability Testing, Dreamweaver, Camtasia
Education
Texas Tech University 1983 — 1987
BA, English Technical Communication
McKinney ISD September 2011 - Present
Midstate College February 2009 - Present
McKinney ISD September 2009 - June 2011
Intervoice December 1996 - May 2008
Zenith Goldline April 1993 - November 1996
Airline High School August 1990 - April 1993
Skills
Training, JavaScript, Strategic Planning, PowerPoint, Process Improvement, Teaching, Quality Assurance, Software Development, Classroom, XML, Access, Project Management, Instructional Design, Program Management, Testing, Microsoft Office, Team Leadership, Staff Development, Instructional Technology, Curriculum Design, Leadership, Curriculum Development, Technical Writing, Educational Technology, Software Documentation, K-12, Learning Management, Tutoring, Leadership Development, Teacher Training, Classroom Management, Differentiated...
Education
University of Louisiana at Monroe 1983 — 1987
M.Ed., Administration and Supervision (Major - Media emphasis) Science (Minor)
University of Louisiana at Monroe 1977 — 1982
B.S., Physics (Major) Mathematic (Minor)
One Step Removed August 2010 - Present
Probotics, Inc. May 2005 - Present
M&C Systems, Inc. July 2001 - December 2001
Intervoice December 1994 - March 2001
Teledyne Control Applications 1989 - 1994
Skills
Trading Systems, FX trading, Equity Trading, Options Strategies, Equity, Currency, C#, MQL4, MQL5, C++, Technical Support, Technical Recruiting, Technical Analysis, RDBMS, Programming, Perl Script, HTML, PHP, Dreamweaver, Software Development, Web Applications, Project Management, CRM, Perl
Education
The University of Texas at Dallas 2005 — 2006
certificate, Education
University of North Texas 1986 — 1989
BS, Computer Science
AMX August 2014 - Present
AllBinary February 2002 - August 2014
Research Now via BeaconHill July 2012 - February 2013
Intervoice July 2000 - February 2002
Skills
Android, Java, J2ME, XML, MySQL, Eclipse, Operating Systems, Subversion, Tomcat, Software Development, JSP, Mobile, UML, Servlets, Mobile Applications, Linux, Swing, PHP, C++, Web Development, SQL, HTML, CSS, OOP, C, JavaScript, JDBC, Web Applications, Application Development, Game Development, E-commerce
Education
University of North Texas 1995 — 2000
BSCS, Computer Science
Airbus DS Communications (formerly Cassidian Communications) May 2009 - February 2015
Kodiak Networks 2015 - 2015
Kodiak Networks 2015 - 2015
Nortel Networks May 1997 - February 2009
Ericsson 1996 - 1997
Intervoice 1995 - 1996
DSC Communications 1985 - 1995
Skills
Team Leadership, Event Management, Strategic Planning, Brand Management, Market Development, Marketing Communications, Telecommunications, Product Marketing, Product Management, Process Improvement, Cross-functional Team..., Business Development, Market Research, Project Planning, Strategic Partnerships, Strategy, Lead Generation, Program Management, Direct Sales, Marketing, Product Development, Trade Shows, Project Management, Management, Marketing Strategy, Enterprise Software, Leadership, Competitive Analysis, Wireless, Go-to-market Strategy, Start-ups, SaaS, Cloud Computing, VoIP, Sales, Channel Partners, Market Planning, Mobile Devices, Solution Selling, Salesforce.com, Integrated Marketing, CRM, Pricing, Multi-channel Marketing, Unified Communications, Networking, Managed Services, Sales Operations, Marketing Management, B2B
Education
Southern Methodist University - Cox School of Business
Marketing Certificate Program
The University of Dallas
Master of Business Administration
University of Central Florida
Bachelor of Science
Bookworm Brandee January 2011 - Present
Barnes & Noble November 2009 - Present
i2 Technologies August 1996 - August 1998
Intervoice August 1994 - August 1996
Skills
PowerPoint, Research, Outlook, Microsoft Office, Microsoft Excel, Microsoft Word, English, Teaching, Public Speaking, Customer Service, Windows, Facebook
Education
Texas Tech University 1989 — 1994
Bachelor of Arts (BA), English Language and Literature, General
Service King April 2014 - Present
Crump Insurance July 2011 - Present
Layered Technologies February 2005 - July 2011
Tao Group 2000 - 2002
AMX 1999 - 2000
Aspect Communications 1996 - 1998
Intervoice November 1992 - March 1997
Skills
Management, Microsoft SQL Server, Cloud Computing, Integration, Project Management, Vendor Management, Process Improvement, Microsoft Office, Agile Methodologies
Education
The University of Texas at Dallas 1992 — 2000
BSCS, Computer Science
CompuCom Systems Inc. July 2007 - Present
Metallect March 2006 - May 2007
Intervoice January 2005 - March 2006
Sterling Commerce June 2000 - January 2004
Efficient Networks May 2001 - August 2001
Sterling Commerce March 1998 - June 2000
Sterling Commerce November 1997 - March 1998
Intervoice Inc October 1995 - November 1997
MarkeTech Associates March 1990 - October 1995
Skills
Digital Marketing, Product Marketing, Sales Support, Lead Generation, Integrated Marketing, Marketing, Strategy, Salesforce.com, Demand Generation, Marketing Strategy, B2B, Product Management, Product Launch, Multi-channel Marketing, Marketing Communications, Online Marketing, Account Management, Strategic Partnerships, Management, Messaging, Enterprise Software, Sales Operations, Solution Selling, SaaS
Education
Texas Tech University 1985 — 1988
BA
Stryker Communications January 2011 - Present
Convergys (formerly Intervoice) September 2008 - November 2010
Intervoice 2000 - September 2008
Intervoice 1997 - 2000
Intervoice September 1995 - 1997
Atlantis Systems International June 1992 - August 1995
Computer Logics March 1990 - June 1992
Westinghouse December 1988 - March 1990
Skills
Technology Management, Middleware, Web Applications, Unix, Telecommunications, Software Development, Embedded Systems, Solution Architecture, Logic Design, SIP, CTI, Cross-functional Team..., Data Integration, IP, Integration, Engineering Management, Enterprise Architecture, Vendor Management, Software Engineering, Cloud Computing, Product Management, SaaS, Software Project..., System Design, Product Development, Enterprise Software, System Architecture, ClearCase, Object Oriented Design, VoIP, Mobile Devices, Embedded Software, Software Design, SOA, Product Lifecycle..., Wireless, Testing, Agile Methodologies, IVR, TCP/IP, Systems Engineering, Business Process, Technical Leadership, Multithreading, Distributed Systems, Agile Project Management, R&D, Debugging, Architecture
Education
University of New Brunswick 1984 — 1988
B.Sc. EE, Electrical/Computer Engineering
Interactive Intelligence April 2015 - Present
Interactive Intelligence September 2013 - April 2015
Enkata June 2011 - July 2013
Vertex Business Services July 2010 - May 2011
NICE Systems October 2005 - May 2010
IEX Corporation April 2000 - October 2005
Intervoice 1995 - 2000
Datamatic 1990 - 1995
Skills
Product Marketing, Sales Enablement, Product Evangelism, Marketing Communications, Copywriting, SEO copywriting, SaaS, Enterprise Software, Contact Centers, Product Lifecycle..., Go-to-market Strategy, Analytics, Strategy, Competitive Analysis, Marketing Messaging, Thought Leadership, Solution Selling, Blogging, Lead Generation, Presentations, Customer Experience, WFO, CRM, Health Insurance, Workforce Management, Speech Analytics, Text Analytics, Professional Services, VoIP, Cloud Computing, P&C Insurance, Product Management, Marketing, Multi-channel Marketing, Wireless, Brochures, B2B, Cross-functional Team..., Business Strategy, Partner Management, Direct Sales, Management, Start-ups, Sales
Education
Richardson High School 1970 — 1974
Pragmatic Marketing - Austin
Southern Methodist University
B.S.E.E., Electrical Engineering
The University of Texas at Dallas
MBA, Marketing
T-Mobile October 2009 - Present
Intervoice August 2007 - September 2009
BEA Systems January 2004 - August 2006
Southern Methodist University August 2001 - May 2003
12 Technolgies February 2000 - August 2001
SageBrook Investments Venture Capital January 1999 - February 2000
AT&T Wireless 1995 - 1999
ServiceMaster of College Station March 1991 - January 1995
Education
Southern Methodist University - Cox School of Business 2001 — 2003
MBA
Heelan High School
Overhead Door Corporation June 2012 - Present
JCPenney September 2010 - June 2012
SimplexGrinnell December 2008 - November 2010
Eltek Valere December 2006 - October 2008
Alcatel March 2006 - November 2006
Intervoice March 2004 - March 2006
Alcatel October 1988 - March 2004
Skills
Vendor Management, Oracle E-Business Suite, Program Management, Business Process..., Telecommunications, ITIL, Data Warehousing, Sarbanes-Oxley Act, Software Development, SAP BW, Help Desk Support, Supply Chain Management, SAP R/3, Manufacturing, Finance, Retail, SAP CRM, Integration, Business Analysis, Oracle Applications, Budgets, Business Intelligence, Business Process, CRM, Change Management, Cross-functional Team..., ERP, Enterprise Architecture, Forecasting, Governance, IT Management, Information Technology, Leadership, PMO, Process Improvement, Project Management, Project Portfolio..., Requirements Analysis, SAP, SDLC, SharePoint, Software Project..., Solution Architecture, Strategy, Visio, Management, Oracle, Outsourcing
Education
University of Arkansas 1981 — 1985
BS
Robbins Brothers - The Engagement Ring Store 2009 - Present
Adlink Cable Advertising, LLC 2002 - 2008
Adlink Cable Advertising, LLC 1999 - 2002
Dick Clark Productions, Inc. 1997 - 1999
Buena Vista Home Entertainment (Disney) 1994 - 1997
Intervoice 1992 - 1994
Ernst & Young 1989 - 1992
Skills
Accounting, Financial Reporting, Forecasting, Financial Analysis, SEC filings, Strategic Planning, Banking, Debt..., Human Resources, Acquisition Integration, System Implementations, External Audit, Operational Accounting, Cash Management, Taxes, Capital Planning and..., Budgeting, Leadership, Mentoring, Financial Modeling, Financial Audits, Growth Management, Contractual Agreements, Management, Budgets, Start-ups, Managerial Finance, Accounts Receivable, Sarbanes-Oxley Act, Accounts Payable, Revenue Recognition, Mergers & Acquisitions, GAAP, Internal Audit, Cost Accounting, Sarbanes-Oxley, Financial Accounting, US GAAP
Education
The University of Texas at Austin - Red McCombs School of Business
Bachelor of Business Administration, Accounting
Radiant Systems Inc. (now part of NCR Corporation) April 2013 - Present
Radiant Systems Inc. (now part of NCR Corporation) August 2011 - April 2013
Convergys (formerly Intervoice) January 2007 - August 2011
Intervoice January 1998 - January 2007
Intervoice October 1996 - January 1998
Intervoice October 1995 - October 1996
Skills
Java, C++, XML, JavaScript, C, VXML, Software Development, C#, Visual C++, Object Oriented Design, Visual Studio, Eclipse, Software Engineering, Multithreading, Linux, Speech Recognition, Unix, ClearCase, OOP, IVR, TCP/IP, MFC, STL, JIRA, CCXML, JSON, Windows, Software Design, .NET, Visual Basic, Shell Scripting, MySQL, JSP, Subversion, Testing, Java Enterprise Edition, Agile Methodologies, RTP, SQL, AJAX, Databases, SOAP, ASP.NET, Microsoft SQL Server, Perl, Web Services, UML, Scrum, Web Applications, Tomcat
Education
Texas A&M University-Commerce 1990 — 1994
BS, Computer Science
Taqua July 2000 - Present
Taqua July 2000 - April 2004
Intervoice February 2000 - July 2000
Skills
SIP, Embedded Systems, TCAP, ISDN, C++, Software Engineering, Call Processing, Cloud Computing, VoIP, Telecommunications, MGCP, SS7, Softswitch, IP, Wireless, Product Management, SaaS, Ethernet, Embedded Software, TCP/IP, Perl, Integration, Software Development, H.248, Concurrent Programming, Linux, Media Gateways, SCTP
Education
Texas A&M University 1995 — 1999
Bachelor of Science (BS), Computer Science
Nortel September 2008 - June 2009
Intervoice April 1997 - August 2008
Texas Instruments 1988 - 1997
Skills
IVR, Speech Recognition, CTI, SIP, VoIP, Telephony, SaaS, Unified Communications, Cloud Computing, Telecommunications, Solution Architecture, VXML, Software Development, Agile Methodologies, Enterprise Software, Unix, Call Center, Pre-sales, Integration, Contact Centers
Education
Texas A&M University 1983 — 1987
Batchelor of Science, Computer Science
BroadSoft (acquired by Genband) August 2008 - Present
Genband (acquired by Tekelec) April 2007 - August 2008
Tekelec August 2004 - April 2007
Pegasus Solutions August 2003 - February 2004
Taqua July 2000 - May 2003
Intervoice April 1997 - July 2000
Intelligraphics March 1995 - April 1997
Education
The University of Texas at Dallas 1992 — 1995
BSCS, Computer Science
Southern Methodist University 1990 — 1992
Alcatel-Lucent March 2009 - Present
Nortel January 2001 - February 2009
ADC Telecommunications January 2000 - December 2000
Intervoice 1996 - 1999
Skills
LTE, UMTS, Network Design, Small Cell, Wireless Mobility, Femtocell, TEMS, RF Engineering, CCNA, TCP/IP protocols, MPLS Networking, Routing Protocols, OSPF, Telecommunications, TCP/IP, GSM, VoIP, Unix
Education
Southern Methodist University
Master
State Farm March 2015 - Present
McKesson October 2013 - October 2014
McKesson 2013 - 2014
Randstad Technologies US March 2013 - July 2013
NetCracker (formerly Convergys) June 2012 - October 2012
Convergys (formerly Intervoice) September 2008 - May 2012
Intervoice February 2008 - August 2008
Government Works, Inc. June 2007 - November 2007
Franklin American Mortgage Company October 2005 - April 2007
Skills
IVR, VXML, Unix, SIP, Integration, JSP, Servlets, Tomcat, Perl, XML, Software Development, JavaScript, Linux, Eclipse, Java, Web Applications, Spring, Agile Methodologies, Hibernate, C#
Education
The University of Texas at Dallas 2003 — 2004
Master of Science (MS), Telecommunications Engineering
Convergys September 2013 - Present
Convergys October 2010 - August 2013
Convergys September 2008 - October 2010
Intervoice July 2004 - September 2008
Intervoice March 2003 - July 2004
Intervoice August 1997 - March 2003
Intervoice May 1995 - August 1997
Skills
Product Development, Product Management, Strategy, Telecommunications, Software Development, Analytics, Agile Methodologies, Campaign Managment, Marketing Automation, SaaS, Cloud Computing, Management, Enterprise Software, Testing, Cross-functional Team..., SDLC, Solution Architecture, Product Lifecycle..., Software Project..., Mobile Devices, Go-to-market Strategy, Integration, IVR, Eclipse, VoIP, Business Analytics, Speech Recognition, System Architecture, Software Engineering, Software Design, Vendor Management, SIP, Requirements Analysis, Mobile Applications, Professional Services, Outsourcing, CRM, Organizational..., Program Management, Team Leadership
Education
The University of Dallas
MBA, Engineering Mgt
Utah State University
Bachelor's Degree, Electrical Engineering and Business Admin (dual degree)
AspireHR, Inc. January 2015 - Present
AspireHR, Inc. September 2008 - Present
AspireHR, Inc. May 2011 - June 2012
AspireHR, Inc. September 2009 - July 2011
AspireHR, Inc. July 2009 - August 2009
AspireHR October 2008 - June 2009
Intervoice January 1995 - September 2008
Skills
SAP HR, Talent Management, Performance Management, Recruiting, Deferred Compensation, Management, ADP Payroll, Organizational..., SAP, SAP R/3, ERP, SAP ERP, Program Management, Business Analysis, Change Management, Human Resources, Business Process, Solution Architecture, Integration, SAP Portal, Compensation & Benefit, SuccessFactors, Succession Planning, PeopleSoft, Data Migration, Talent Acquisition, Personnel Management, HRIS, Workforce Planning, Compensation, Workforce Analytics
Education
Texas A&M University 1986 — 1990
BS, Psychology
SFCom, Inc May 1999 - Present
Intervoice 1999 - 2003
Mitsubishi Wireless Communications 1990 - 2000
Skills
Telecommunications, New Business Development, Sales Management, Business Strategy, Business Planning, Project Management, Product Management, Wireless, VoIP, Managed Services, Management, Account Management, Unified Communications, Cloud Computing
Education
The Ohio State University 1959 — 1962
ServiceNow – The Enterprise Cloud Company February 2015 - Present
Automated Control Technology Partners March 2013 - May 2014
3vNet Inc. October 2012 - March 2013
AH Environmental Consultants March 2012 - October 2012
Scientific Research Corp February 2007 - March 2012
L-3 Communications Mobile-Vision May 2005 - February 2007
Intervoice October 1999 - July 2002
Astronet/Mitsubishi Electric 1992 - 1999
Skills
RF, Linux, RTOS, Microcontrollers, C, Embedded Systems, PHP, Java, MySQL, SQL, Device Drivers, Unix, Embedded Software, Embedded Linux, Embedded C, ARM, Software Development, Operating Systems, Electronics, Hardware, System Design, Software Engineering, System Architecture, Integration, Systems Design
Education
University of Central Florida 1980 — 1982
M.S., Mathematical Science
University of Central Florida 1975 — 1980
B.S., Statistics
Abila April 2015 - Present
L-3 National Security Solutions November 2013 - January 2015
ATI February 2013 - November 2013
CACI July 2009 - February 2013
Customs and Border Protection February 2009 - June 2009
Tiber Creek Consulting November 2007 - February 2009
eRx Network 2004 - 2007
Bally Gaming 2003 - 2003
Bally Technologies 2003 - 2003
intervoice 1994 - 2002
Skills
Microsoft Certified..., Software Development, XML, Java, Agile Methodologies, ASP.NET, Software Engineering
Education
University of North Texas 1992 — 1994
M.S., Computer Science
Technical University of Sofia 1980 — 1985
MS, Computer Science
Technical University Sofia
QUALCOMM, Inc November 1997 - Present
Intervoice 1993 - 1997
LMB Electronics 1991 - 1993
Skills
Embedded Systems, C, RTOS, Device Drivers, Wireless, Embedded Software
Education
University of Illinois at Urbana-Champaign 1983 — 1987
BS, Computer Engineering
St Lauerence High School 1979 — 1983
ZeroChaos November 2013 - May 2015
Bank of America Merrill Lynch December 2010 - July 2013
Bank of America February 2002 - December 2010
Bank of America October 1999 - February 2002
Bank of America April 1998 - October 1999
Bank of America July 1997 - March 1998
Bank of America March 1996 - July 1997
InterVoice February 1991 - March 1996
Skills
Project Management, Process Improvement, Technology Process..., Business Process Design, DMAIC, Six Sigma, Green Belt, Lean Six Sigma, Continuous Process..., Black Belt, IT Project & Program..., Meeting Facilitation, Management, Vendor Management, Information Technology, Banking, Risk Management, Strategic Planning, Call Centers, Business Analysis, Functional Requirements, Functional Design, Telecommunications, Microsoft Office, Microsoft Word, Microsoft Excel, Microsoft Project, Access, Functional Testing, User Acceptance Testing, Regression Testing, SDLC, New Business Development, Project Implementation, Software Implementation, Business Case..., Project Charter, WBS, Problem Management, Stakeholder Engagement, Lessons Learned, Key Metrics, Metrics, Technical Presentations, Presentation Design
Education
The University of Georgia
Bachelor’s Degree, Economics
L-3 Communications : Unmanned Systems February 2006 - Present
Intervoice October 2000 - February 2006
Skills
C#, Visual Studio, ClearCase, TCP/IP, Embedded Systems, C++, Android Development, Android SDK, Object Oriented Design, Object Oriented Modeling, XML, Software Development, Software Design, OpenGL, MKS Integrity, MKS, Databases, Perl, .NET, Integration, Software Engineering
Education
The University of Texas at Dallas 1995 — 2002
M.S., Electrical Engineering
University of Missouri-Rolla 1988 — 1993
B.S, Electrical Engineering
Roehl Transport November 2012 - Present
MEplusYOU Agency February 2006 - October 2012
imc2 February 2006 - May 2012
Intervoice 2000 - 2006
Skills
WSDL, SOAP, JSON, WSE, UDDI, Agile Methodologies, Web Services, Software Development, XML, ASP.NET, Mobile Applications, AJAX, JavaScript
Education
The University of Texas Southwestern Medical Center at Dallas 1995 — 1999
MS, Graduate School of Biomedical Sciences, Biochemistry
University of Wisconsin-Green Bay 1991 — 1994
BS, Chemistry
AT&T Labs, Inc. November 2010 - Present
Avaya June 2008 - October 2010
Intervoice August 2003 - June 2008
Intervoice August 1998 - August 2003
Texas Instruments June 1997 - August 1998
US Department of Defense May 1992 - May 1997
Department of Defense June 1987 - May 1992
Skills
Speech Recognition, Software Development, VXML, Java, Object Oriented Design, SQL Tuning, IVR, SIP, VoIP, Perl, Telecommunications, Software Design
Education
University of Maryland College Park 1989 — 1994
MS, Electrical Engineering
Texas A&M University 1983 — 1987
BS, Computer Science
San Angelo Central High School
Voxeo July 2011 - Present
RightNow Technologies April 2007 - January 2011
Intervoice July 1996 - July 2006
Education
University of Central Florida 1967 — 1972
Bucher+Suter, Inc. October 2013 - Present
Convergys May 2012 - August 2013
Convergys July 2009 - May 2012
Intervoice 2000 - 2008
CIGNA 1995 - 2000
Skills
IVR, CTI, Contact Centers, Speech Recognition, Unified Communications, VoIP, SaaS, Call Center, Cloud Computing, Telecommunications, SIP, Sales Engineering, Telephony, ACD, VXML, Enterprise Software, Managed Services, Pre-sales, Professional Services, Solution Architecture, Outsourcing, Salesforce.com, Product Management, Wireless, Solution Selling, Channel Partners, Go-to-market Strategy, Mobile Devices, Genesys, Workforce Management, Sales Enablement, Customer Experience, Integration, Data Center, ISDN, Service Delivery, Partner Management, Solutions Marketing, System Deployment, Strategic Partnerships, IP, TCP/IP, Direct Sales, Network Architecture, Vendor Management, CRM, Avaya, Hosted Services, MPLS, Cisco Technologies
Education
The University of Connecticut School of Business 1990 — 1995
Bachelor of Science (BS)
Intervoice Program ManagerConvergy, Inc.October 2012 - Present
Convergys 2000 - Present
Edify 2000 - Present
Convergys (Formerly Intervoice) 2000 - Present
Parkland Health and Hospital System July 1988 - January 2000
Parkland Hospital 1988 - 2000
Skills
IVR, Contact Centers, Speech Recognition, CTI, Call Center
Education
The University of Dallas
Nationwide Insurance February 2015 - Present
Modis February 2015 - Present
B and B Consultants February 1992 - Present
MoneyGram International June 2011 - December 2014
Intervoice February 1988 - December 1997
Skills
Speech Recognition, IVR, CTI, Genesys, TTS, Text-to-Speech, Software Development, SIP, VoIP, Call Center, Unified Communications, VXML, SaaS, Voice User Interface..., Telecommunications, Nuance, XML, Integration, SQL, Cloud Computing, Contact Centers, Avaya, SOAP, Telephony, Web Services, Call Centers, ACD, Solution Architecture, TCP/IP, Unix, Enterprise Software, Professional Services, Software Engineering, Tomcat, System Architecture, Solaris, Spring
Education
Texas A&M University-Commerce 1983 — 1987
BS, Computer Science
Ixia July 2009 - Present
Catapult Communications January 2000 - June 2009
Intervoice May 1997 - December 1999
University of Utah October 1992 - June 1995
Education
The University of Texas at Dallas
MS, Computer Science
University of Utah
PhD, Materials Science and Engineering
Hewlett-Packard June 2015 - Present
Hewlett-Packard February 2010 - May 2015
HP (EDS, an HP company Aug 08 - Jan 10) May 2005 - January 2010
EDS December 2003 - April 2005
EDS February 2001 - December 2003
EDS May 1999 - February 2001
EDS May 1996 - February 1999
Intervoice December 1994 - April 1996
Nortel September 1992 - November 1994
Network Access Corporation February 1987 - September 1992
Skills
Project Management, Business Process, Business Process..., Process Improvement, Business Analysis, PMP, PMO, SAP, Shared Services, Business Process..., Program Management, Vendor Management, Change Management, Risk Management, Accounting, Project Portfolio..., Finance, ERP
Education
The University of Texas at Austin 1985 — 1986
MBA, Accounting & Data Processing Analysis
University of Hawaii at Hilo 1981 — 1984
BBA, Business Administration
Simple Finance May 2015 - Present
Webtrends November 2008 - April 2015
Intervoice 2007 - November 2008
Intervoice 2002 - 2007
Intervoice May 2000 - May 2002
Skills
JavaScript, Ruby, Web Applications, User Experience, C#, User Interface, Java
Education
The University of Texas at Dallas 1998 — 2002
B.S., Computer Science
Univ of TX Medical Branch February 2009 - Present
Intervoice September 1998 - July 2008
Education
Texas A&M University 1985 — 1990
BS, Engineering Technology
Convergys 1996 - 2010
Intervoice March 1996 - July 2008
Skills
VXML, Speech Recognition, Linux, IVR, Testing, Integration, Telecommunications, SIP
Education
The University of Texas at El Paso 1991 — 1995
B.A., Electrical Engineering, Computer Science
Flexbrite July 2009 - Present
Flexbrite January 2008 - Present
Flexbrite March 2007 - Present
Flexbrite Inc. 2006 - Present
Intervoice January 1990 - February 2002
Skills
Project Management, Strategic Planning, Troubleshooting, Change Management, Team Building, Call Centers, Account Management, Service Delivery, Vendor Management, New Business Development, Windows, Sales, Team Management, ITIL, Sales Management
Education
Elecronic Technical Institute 1979 — 1980
Electronic-TV Technician, TV and Electronics
University of Michigan 1971 — 1972
Matrix Construction Services August 2015 - Present
United Renovations April 2007 - April 2015
Chisholm Custom Homes, Inc & Synergy Construction, Inc 2003 - 2007
Electronic Data Systems 1998 - 2003
Bell Labs Lucent Technologies 1996 - 1998
Intervoice 1991 - 1996
US Navy 1989 - 1991
Skills
Contract Negotiation, Construction, Budgets, Contract Management, Team Building, Program Management, MS Project, Strategic Planning, Negotiation, Project Management, Project Portfolio..., Customer Service, Account Management, Sales Management, Process Scheduler, Real Estate, Renovation, Due Diligence, New Business Development, Construction Management, Sales, Project Planning, Operations Management, Property Management, Management, Purchasing, Leadership, Business Development, Facilities Management, Residential Homes, Contractors, Real Estate Development, Marketing, Microsoft Project
Education
The University of Texas at Dallas - School of Management 1991 — 1993
BSBA, Information Systems
Tyler Junior College 1986 — 1988
General Studies
Danaher April 2013 - Present
Bank of America January 2010 - January 2013
TriParatus LLC May 2009 - December 2009
The T-System May 2007 - May 2009
Triad Resources November 2006 - April 2007
TEKsystems August 2006 - September 2006
JMR Technology October 2005 - July 2006
National Presort, Inc March 2005 - October 2005
Intervoice May 2003 - April 2004
InfoVision Consultants, Inc April 2003 - May 2003
Skills
Operating Systems:..., Languages: C/C++ & STL,..., Development Tools:..., Win32: Win32 API, ATL,..., .NET: .NET Framework,..., Networking: WinSock,..., Databases: SQL..., Database Utilities: SQL..., OOA/OOD/OOP:..., Source Control Tool:..., Agile Methodologies, Scrum, Software Development, .NET, XML, C#, Software Engineering, Microsoft SQL Server, SDLC, Web Services, C++
Education
University of Houston-Clear Lake
MS, Computer Science
University of Houston-Downtown
BS, Applied Mathematics
Uptown Myotherapy June 2010 - Present
Intervoice November 2007 - May 2009
Greyhound Lines, Inc. March 2007 - October 2007
Verizon Superpages March 2006 - March 2007
Apex IT May 2004 - March 2006
Episcopal School of Dallas August 2002 - May 2004
PwC March 2000 - September 2001
Skills
Deep Tissue Massage, Therapeutic Massage, Training, Myofascial Release, Headaches, Project Management, Medical Massage, Trigger Point Therapy, Active Release, Lymphatic Drainage, TMJ dysfunction, Sports
Education
Texas A&M University - Mays Business School 1995 — 1999
BBA, Management Information Systems
Physical Systems Integration November 2011 - Present
Convergys August 2008 - November 2011
Intervoice November 2001 - August 2008
Ipverse January 2001 - September 2001
Alcatel USA (formerly DSC Communications) August 1998 - January 2001
ipverse 2000 - 2001
DSC 2000 - 2001
DSC July 1994 - August 1998
AT&T Bell Labs July 1987 - July 1994
Procter & Gamble - Mexico September 1984 - August 1985
Skills
Shell Scripting, Linux, Perl, Test Automation, Python, Integration, VMware, Software Engineering, Solaris, XML, Unix, Cloud Computing, Ruby, Visual Studio, System Architecture, VoIP, Ant, Embedded Systems, Subversion, Requirements Analysis, Eclipse, Software Development, Agile Methodologies, C, Java, Tomcat, Software Design, TCP/IP, Testing, Microsoft SQL Server, JSP, Operating Systems, MySQL, JavaScript, SQL, Telecommunications
Education
University of Wyoming 1985 — 1987
Masters of Science, Computer Science
University of Wyoming 1983 — 1985
Masters, Computer Science
Tecnológico de Monterrey 1980 — 1984
Bachelor of Science, Computer Science Engineering
ZigZaGame January 2012 - Present
Greyhound Games May 2010 - Present
Ericsson July 2008 - May 2010
Intervoice 2000 - 2008
Skills
Software Development, Java, iPhone Application..., XML, Eclipse, iPhone, Agile Methodologies, Java Enterprise Edition, Objective-C, Tomcat, Flash
Education
The University of Texas at Dallas 1996 — 2000
BS, Computer Science
Ignite Technologies December 2011 - June 2013
CA Technologies May 2000 - October 2011
NewData Strategies July 1999 - May 2000
Paymentech January 1999 - July 1999
Keane January 1998 - January 1999
Intervoice January 1997 - December 1997
Diebold June 1994 - December 1996
Cybertek January 1994 - June 1994
Cardinal Tracking October 1992 - January 1994
Skills
ASP.NET, Microsoft SQL Server, SQL, JavaScript, ASP, Databases, .NET, Software Development, jQuery, Web Services, Visual Basic
Education
Southern Methodist University 1988 — 1992
BS, Computer Science
Interactive Computer Corporation March 1996 - Present
Sound Response, Inc September 1993 - November 1994
Intervoice 1990 - 1993
Skills
IVR, Project Management, VXML, HTML, XML, Intervoice, Voicetek, Periphonics, Nuance, JavaScript, Unix, C++, MS Database Server, Oracle, IQTALK, CTI, Convergys, Invision, Invision Studio, Speech Recognition, TTS, Software Project..., SDLC, Solution Architecture, Telecommunications, Software Development, Call Centers, Vendor Management, Integration
Education
University of Iowa 1983 — 1988
Bachelor of Business Administration (B.B.A.), Management Information Systems
HCSC September 2005 - Present
Global Consultants Incorporated January 2005 - July 2005
Fort Worth Technologies June 2004 - December 2004
Prosodie September 2001 - August 2003
Intervoice 1997 - December 2000
Intervoice 1996 - 1997
Intervoice March 1995 - 1996
Education
Universidad Nueva Esparta 1991 — 1993
BS, Computer Science
Universidad Nueva Esparta 1986 — 1989
AS, Computer Science
Bank of America September 2008 - May 2015
Intervoice January 1995 - February 2008
Education
Texas A&M University
Bachelor of Science, Economics
Millenium Realty Group May 2006 - Present
National Agents Alliance September 2013 - Present
InterVoice 1999 - 2001
AT&T August 1977 - June 1998
Skills
New Home Sales, Selling, Property, Buyer Representation, Marketing, Sales, Microsoft Office, Investments, Project Management, Process Management, Administrative..., Life Insurance, Annuity Sales
Education
University of Illinois at Urbana-Champaign
Master of Arts, Teaching of English as a Second Language
University of Illinois at Urbana-Champaign
Bachelor of Arts, Spanish Education K-12
PepsiCo August 2013 - Present
PepsiCo 2006 - Present
PepsiCo 2004 - 2006
PepsiCo 1999 - 2004
Intervoice 1998 - 1999
TwinStar Semiconductor June 1997 - August 1998
Southwestern Bell Mobile Systems 1995 - 1997
Lockheed Martin 1993 - 1995
Skills
Oracle Applications, SAP, Accounts Receivable, Business Process..., Oracle, PMP, Forecasting, Process Improvement, Cross-functional Team..., ERP, Business Process, Management, Shared Services, Financial Analysis, Business Analysis, Vendor Management, Change Management, Variance Analysis, Finance, Lean Six Sigma, Mindfulness, Business Process...
Education
Texas A&M University 1989 — 1993
BS, Computer Science, Finance
Colorado College 1988 — 1989
Robert E Lee HS
HP Enterprise Services December 2011 - Present
Intervoice 1996 - 2003
Skills
Visual Basic, CTI, Software Development, TCP/IP, Integration, IVR, Java, Genesys, Enterprise Software, SIP, Cloud Computing, Solution Architecture
Education
The University of Texas at Arlington
BS, Math
EDS Corporation December 1998 - July 2007
Intervoice 1996 - December 1998
The Associates 1994 - 1996
American Eagle Insurance Company 1991 - 1994
Education
The University of Texas at Arlington 1987 — 1991
Bachelor of Business Administration (BBA), Accounting
PFSweb April 2015 - Present
Standing Dog Interactive, LLC March 2011 - April 2015
MacServe.net, Inc. May 2004 - March 2011
Unirez, Inc May 2002 - May 2004
Efficent Networks, Inc. April 1999 - July 2001
Intervoice August 1997 - April 1999
The Wilkins Group May 1996 - February 1997
NETCOM April 1995 - April 1996
Olympic Computer Technology April 1994 - April 1995
Skills
JavaScript, CSS, Responsive Web Design, Drupal, PHP, MySQL, jQuery, System Administration, Team Management, Demandware, LAMP administration, HTML5, Windows Azure, Perl, Cloud Computing, Data Backup Solutions, Subversion, Project Planning, Technical Documentation, Outsourcing Management, Third Party Vendor..., Web Development, Online Advertising, Email Marketing, E-commerce
Education
The University of Texas at Arlington 1992 — 1995
Philosophy
The University of Texas at Arlington 1991 — 1994
Philosophy