Sitel Company
Industry: Company
DescriptionSitel is a company of Acticall Sitel Group headquartered in Miami, Florida. The original SITEL was founded in 1985 by James F. Lynch, as a result of his purchase of HQ800, an answering service company owned by United Technologies. Headquarters: Miami, Florida, United States CEO: Laurent Uberti Number of employees: 75,100 Parent organization: Sitel Worldwide Corporation Founded: 1985, Omaha, Nebraska, United States Number of locations: 108
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2,702 Sitel employees in database. Find out everything there's to know about Sitel employees. We offer you a great deal of unbiased information from the internal database, personal records, and many other details that might be of interest to you.
Sitel Employees
Employee
Years
Job
Industry
Titilayo Ogundele Titilayo Ogundele's Sitel Experience September 2012 - August 2013
Job Administrative Assistant Energy Project at Bipartisan Policy Center
Industry International Affairs
Experience
Bipartisan Policy Center March 2015 - Present
U.S. Department of State October 2014 - December 2014
Institute for Policy Studies June 2014 - September 2014
Sitel September 2012 - August 2013
New York State Senate January 2012 - May 2012
Skills
International Relations, Public Policy, Research, Government, Diplomacy, Sales, Policy Analysis, Political Science, Political Campaigns, Policy, Public Speaking, Proposal Writing, Microsoft Office, Social Media, Customer Satisfaction, Legislative Research, Public Outreach
Education
Syracuse University - Maxwell School of Citizenship and Public Affairs 2013 — 2014
Master’s Degree
SUNY Albany 2008 — 2012
Bachelor’s Degree
Sichuan University 2011 — 2011
Study Abroad program
Bipartisan Policy Center March 2015 - Present
U.S. Department of State October 2014 - December 2014
Institute for Policy Studies June 2014 - September 2014
Sitel September 2012 - August 2013
New York State Senate January 2012 - May 2012
Skills
International Relations, Public Policy, Research, Government, Diplomacy, Sales, Policy Analysis, Political Science, Political Campaigns, Policy, Public Speaking, Proposal Writing, Microsoft Office, Social Media, Customer Satisfaction, Legislative Research, Public Outreach
Education
Syracuse University - Maxwell School of Citizenship and Public Affairs 2013 — 2014
Master’s Degree
SUNY Albany 2008 — 2012
Bachelor’s Degree
Sichuan University 2011 — 2011
Study Abroad program
Ondra Walker Ondra Walker's Sitel Experience August 2008 - February 2009
Job Customer Service Professional Seeking Travel Position
Industry Leisure, Travel & Tourism
Experience
The Historic Brookstown Inn May 2011 - Present
Winston-Salem Dash March 2010 - August 2013
Sitel August 2008 - February 2009
Skills
Customer Service, Teamwork, Microsoft Word, PowerPoint, Microsoft Excel, Social Media, Hospitality, English, Microsoft Office, Hotels, Front Office, Tourism, Data Entry, Foreign Languages, Social Networking, Facebook, Research, Community Outreach, Editing, Volunteer Management, Customer Satisfaction
Education
Salem College 2011 — 2015
Bachelor’s Degree, French Language and Literature
University of North Carolina at Asheville 2002 — 2007
None, History
The Historic Brookstown Inn May 2011 - Present
Winston-Salem Dash March 2010 - August 2013
Sitel August 2008 - February 2009
Skills
Customer Service, Teamwork, Microsoft Word, PowerPoint, Microsoft Excel, Social Media, Hospitality, English, Microsoft Office, Hotels, Front Office, Tourism, Data Entry, Foreign Languages, Social Networking, Facebook, Research, Community Outreach, Editing, Volunteer Management, Customer Satisfaction
Education
Salem College 2011 — 2015
Bachelor’s Degree, French Language and Literature
University of North Carolina at Asheville 2002 — 2007
None, History
Holly Langley Holly Langley's Sitel Experience October 2013 - January 2014
Job Lifestyle Consultant at Massage Heights
Industry Consumer Services
Experience
Massage Heights March 2014 - Present
Sitel October 2013 - January 2014
Food Pyramid June 2007 - October 2013
Skills
Merchandising, Retail, Inventory Management, Inventory Control, Customer Service, Sales, Customer Satisfaction, Time Management, Retail Sales, Loss Prevention, Management, Sales Management, Data Entry, Microsoft Office, Microsoft Word
Education
Rogers State University 2011 — 2015
Bachelor of Business Administration (BBA), Business Administration and Management, General
Massage Heights March 2014 - Present
Sitel October 2013 - January 2014
Food Pyramid June 2007 - October 2013
Skills
Merchandising, Retail, Inventory Management, Inventory Control, Customer Service, Sales, Customer Satisfaction, Time Management, Retail Sales, Loss Prevention, Management, Sales Management, Data Entry, Microsoft Office, Microsoft Word
Education
Rogers State University 2011 — 2015
Bachelor of Business Administration (BBA), Business Administration and Management, General
Janice Barnett Maino's Sitel Experience 1998 - 2000
Job CTE Teacher at Hanover County Public Schools
Industry Education Management
Experience
Hanover County Public Schools August 2005 - Present
Davis School District 2002 - 2004
The Methodist Hospital System 2000 - 2001
Sitel 1998 - 2000
Victoria's Secret 1986 - 1991
Skills
Education, Teaching, Instructional Technology, Educational Technology, Curriculum Development, Curriculum Design, Public Speaking, Keyboard Skills, 10 Key, Microsoft Office, Microsoft Excel, Microsoft Word, Microsoft Publisher, PowerPoint, Open Office, Qbasic, Scratch, Prezi, Windows Movie Maker, Photo Story, Alice Programming, Leadership Development, Classroom, Coaching, Tutoring, Educational Leadership, Instructional Design, Higher Education, Community Outreach
Education
Sam Houston State University 1982 — 1988
BBA, Marketing/Computer Science/Education
Hanover County Public Schools August 2005 - Present
Davis School District 2002 - 2004
The Methodist Hospital System 2000 - 2001
Sitel 1998 - 2000
Victoria's Secret 1986 - 1991
Skills
Education, Teaching, Instructional Technology, Educational Technology, Curriculum Development, Curriculum Design, Public Speaking, Keyboard Skills, 10 Key, Microsoft Office, Microsoft Excel, Microsoft Word, Microsoft Publisher, PowerPoint, Open Office, Qbasic, Scratch, Prezi, Windows Movie Maker, Photo Story, Alice Programming, Leadership Development, Classroom, Coaching, Tutoring, Educational Leadership, Instructional Design, Higher Education, Community Outreach
Education
Sam Houston State University 1982 — 1988
BBA, Marketing/Computer Science/Education
Alicia Scheuer Alicia Scheuer's Sitel Experience June 2014 - Present
Job csr at Sitel
Industry Accounting
Experience
Sitel June 2014 - Present
scheuer's cleaning January 2008 - Present
Santa Fe College 2009 - September 2012
first coast energy June 2007 - January 2008
Publix November 2006 - September 2007
Sheridan's Elderly Care March 2004 - November 2004
Skills
Microsoft Office, PowerPoint, Microsoft Excel, Time Management, Microsoft Word, Research, Teamwork, Event Planning, Public Speaking, Outlook, Access, Facebook, Customer Service, Social Media, Photoshop, Social Networking, Higher Education, Data Analysis, Data Entry, Spanish, Teaching, Editing, QuickBooks, Leadership
Education
Santa Fe Community College 2009 — 2013
City College Gainesville Florida 1999 — 2003
Associate's degree, Legal Assistant/Paralegal
bradford high starke florida 1990 — 1992
basic, ged
Sitel June 2014 - Present
scheuer's cleaning January 2008 - Present
Santa Fe College 2009 - September 2012
first coast energy June 2007 - January 2008
Publix November 2006 - September 2007
Sheridan's Elderly Care March 2004 - November 2004
Skills
Microsoft Office, PowerPoint, Microsoft Excel, Time Management, Microsoft Word, Research, Teamwork, Event Planning, Public Speaking, Outlook, Access, Facebook, Customer Service, Social Media, Photoshop, Social Networking, Higher Education, Data Analysis, Data Entry, Spanish, Teaching, Editing, QuickBooks, Leadership
Education
Santa Fe Community College 2009 — 2013
City College Gainesville Florida 1999 — 2003
Associate's degree, Legal Assistant/Paralegal
bradford high starke florida 1990 — 1992
basic, ged
Carolyn Borden Carolyn Borden's Sitel Experience February 2011 - December 2013
Job Director of Training and Quality at alorica
Industry Outsourcing/Offshoring
Experience
Alorica October 2014 - Present
Alorica March 2014 - Present
Sitel February 2011 - December 2013
Sykes Inc January 2011 - February 2011
West Corporation January 2009 - January 2011
Sykes 2009 - 2011
West Corporation December 2006 - October 2008
ICT GROUP INC January 2006 - January 2008
Skills
Strategic Planning, Talent Acquisition, Recruiting, Talent Management, Onboarding, Customer Satisfaction, Outsourcing, Employee Training, Soft Skills, Coaching, Vendor Management, Telemarketing, Succession Planning, Team Management, Organizational..., Training Delivery, Training, Employee Engagement, Leadership Development, Instructional Design, Performance Management, Inbound Marketing, Process Improvement, Quality Assurance, Customer Experience, Operations Management, Call Center, Employee Relations, Customer Service, Human Resources, Workforce Management, Training Needs Analysis, BPO, Team Leadership, CRM, Leadership, Customer Retention, Analysis, Hiring, Performance Improvement, Sales, Management, Team Building, Program Management, Contact Centers, New Hire Orientations, Interviews, Call Centers
Education
Spokane Community College
Alorica October 2014 - Present
Alorica March 2014 - Present
Sitel February 2011 - December 2013
Sykes Inc January 2011 - February 2011
West Corporation January 2009 - January 2011
Sykes 2009 - 2011
West Corporation December 2006 - October 2008
ICT GROUP INC January 2006 - January 2008
Skills
Strategic Planning, Talent Acquisition, Recruiting, Talent Management, Onboarding, Customer Satisfaction, Outsourcing, Employee Training, Soft Skills, Coaching, Vendor Management, Telemarketing, Succession Planning, Team Management, Organizational..., Training Delivery, Training, Employee Engagement, Leadership Development, Instructional Design, Performance Management, Inbound Marketing, Process Improvement, Quality Assurance, Customer Experience, Operations Management, Call Center, Employee Relations, Customer Service, Human Resources, Workforce Management, Training Needs Analysis, BPO, Team Leadership, CRM, Leadership, Customer Retention, Analysis, Hiring, Performance Improvement, Sales, Management, Team Building, Program Management, Contact Centers, New Hire Orientations, Interviews, Call Centers
Education
Spokane Community College
Norbert Lagos Norbert Lagos's Sitel Experience May 2002 - November 2004
Job Security Consultant at F5 Networks
Industry Computer & Network Security
Experience
F5 Networks November 2012 - Present
The Dentsu Network August 2012 - November 2012
Dentsu April 2011 - August 2012
Smith Litho January 2006 - October 2010
Rochester Institute of Technology September 2005 - January 2006
Rochester Institute of Technology May 2005 - January 2006
Sitel May 2002 - November 2004
Sitel November 2001 - May 2002
Skills
VMware, F5 BigIP, Linux, TCP/IP, Metasploit, Nagios, Bash, Apache, Cisco Technologies, DNS, Forward Thinking, Crisis Management, Communicative Skills, High Reliability, Network Security, Nessus, Routers, Active Directory, VPN, Firewalls, Network Administration, Networking, Security
Education
Rochester Institute of Technology
State University of New York College at Buffalo
State University of New York Erie Community College at Buffalo
F5 Networks November 2012 - Present
The Dentsu Network August 2012 - November 2012
Dentsu April 2011 - August 2012
Smith Litho January 2006 - October 2010
Rochester Institute of Technology September 2005 - January 2006
Rochester Institute of Technology May 2005 - January 2006
Sitel May 2002 - November 2004
Sitel November 2001 - May 2002
Skills
VMware, F5 BigIP, Linux, TCP/IP, Metasploit, Nagios, Bash, Apache, Cisco Technologies, DNS, Forward Thinking, Crisis Management, Communicative Skills, High Reliability, Network Security, Nessus, Routers, Active Directory, VPN, Firewalls, Network Administration, Networking, Security
Education
Rochester Institute of Technology
State University of New York College at Buffalo
State University of New York Erie Community College at Buffalo
Susan Waters Painter Susan Waters Painter's Sitel Experience August 2008 - May 2009
Job Tenet Healthcare
Industry Hospital & Health Care
Experience
Tenet Healthcare April 2015 - Present
Accounting and Finance Consultant November 2014 - March 2015
CSHM, LLC April 2013 - October 2014
Vanguard Healthcare Services, LLC May 2011 - April 2013
Hospital Corporation of America June 2009 - April 2011
Sitel August 2008 - May 2009
Brookdale Senior Living July 2006 - April 2008
American Retirement Corporation 2000 - June 2006
American Retirement Corporation September 1997 - 2000
American Retirement Corporation December 1994 - September 1997
Skills
Great Plains Software, Accounts Payable, Accounts Receivable, Payroll, Financial Reporting, PeopleSoft, Accounting, Long-term Care, Employee Benefits, Financial Analysis, Fixed Assets, GAAP, Financial Statements, General Ledger, Management, Healthcare, Variance Analysis, Team Building, Microsoft Dynamics GP
Education
Samford University 1989 — 1992
Bachelor of Business Administration (BBA), Accounting
Tenet Healthcare April 2015 - Present
Accounting and Finance Consultant November 2014 - March 2015
CSHM, LLC April 2013 - October 2014
Vanguard Healthcare Services, LLC May 2011 - April 2013
Hospital Corporation of America June 2009 - April 2011
Sitel August 2008 - May 2009
Brookdale Senior Living July 2006 - April 2008
American Retirement Corporation 2000 - June 2006
American Retirement Corporation September 1997 - 2000
American Retirement Corporation December 1994 - September 1997
Skills
Great Plains Software, Accounts Payable, Accounts Receivable, Payroll, Financial Reporting, PeopleSoft, Accounting, Long-term Care, Employee Benefits, Financial Analysis, Fixed Assets, GAAP, Financial Statements, General Ledger, Management, Healthcare, Variance Analysis, Team Building, Microsoft Dynamics GP
Education
Samford University 1989 — 1992
Bachelor of Business Administration (BBA), Accounting
Robert Halau Robert Halau's Sitel Experience January 2007 - September 2007
Job Sr. Network Engineer
Industry Information Technology and Services
Experience
Siemens August 2014 - Present
Draft Network Solutions Inc. April 2013 - Present
Microsoft September 2013 - August 2014
Canada Goose Inc February 2012 - April 2013
MMM Group July 2011 - February 2012
Mayhew September 2008 - September 2010
Geek Squad November 2009 - February 2010
MC2 (Maximum Computer Concepts) January 2005 - September 2008
Sitel January 2007 - September 2007
Skills
Windows 7, Troubleshooting, Microsoft Exchange, Technical Support, Active Directory, Servers, Cisco Technologies, XP, VMware, Operating Systems, Windows, DHCP, Computer Hardware, Customer Service, SQL, Windows 8, Office 365, Office Suite 2013, Microsoft Dynamics, Customer Assistance..., Windows 8.1, Software Installation, Hardware, VMware ESX, Windows XP
Education
Seneca College of Applied Arts and Technology 2008 — 2011
Computer Networking Diploma (CNS), Computer Studies, Diploma
Siemens August 2014 - Present
Draft Network Solutions Inc. April 2013 - Present
Microsoft September 2013 - August 2014
Canada Goose Inc February 2012 - April 2013
MMM Group July 2011 - February 2012
Mayhew September 2008 - September 2010
Geek Squad November 2009 - February 2010
MC2 (Maximum Computer Concepts) January 2005 - September 2008
Sitel January 2007 - September 2007
Skills
Windows 7, Troubleshooting, Microsoft Exchange, Technical Support, Active Directory, Servers, Cisco Technologies, XP, VMware, Operating Systems, Windows, DHCP, Computer Hardware, Customer Service, SQL, Windows 8, Office 365, Office Suite 2013, Microsoft Dynamics, Customer Assistance..., Windows 8.1, Software Installation, Hardware, VMware ESX, Windows XP
Education
Seneca College of Applied Arts and Technology 2008 — 2011
Computer Networking Diploma (CNS), Computer Studies, Diploma
Dimitrina Parashkevova Dimitrina Parashkevova's Sitel Experience November 2007 - November 2009
Job Project Manager at ALS UK/Bulgaria
Industry Retail
Experience
ALS UK October 2013 - Present
VM Finance Group September 2011 - September 2013
VM Finance Group February 2011 - September 2011
VM Finance Group February 2011 - April 2011
Avendi, a company of VM Finance Group July 2010 - February 2011
Sopharma 2009 - 2010
Sitel November 2007 - November 2009
Skills
Media Relations, Management, Project Management, Marketing Communications, Strategic Communications, Project Coordination, Crisis Communications, Copywriting, New Media, Advertising, Editing, Online Marketing, Social Media Marketing, Market Research, Journalism, Brand Management, Project Planning, Social Networking, Marketing Management, Blogging, Digital Marketing, Publishing, Publicity, Speech Writing, Resource Management, MS Project, ATM installation, Checkout installation, Project Delivery, Project Control, Leadership
Education
Sofia University St. Kliment Ohridski 2012 — 2015
Doctor of Philosophy (PhD), Business communications & Social media
University for national & world economy 2010 — 2011
Master's degree, Public Relations, Advertising, and Applied Communication
University for national & world economy 2005 — 2010
Bachelor of Science (BS), International Economic relations
ALS UK October 2013 - Present
VM Finance Group September 2011 - September 2013
VM Finance Group February 2011 - September 2011
VM Finance Group February 2011 - April 2011
Avendi, a company of VM Finance Group July 2010 - February 2011
Sopharma 2009 - 2010
Sitel November 2007 - November 2009
Skills
Media Relations, Management, Project Management, Marketing Communications, Strategic Communications, Project Coordination, Crisis Communications, Copywriting, New Media, Advertising, Editing, Online Marketing, Social Media Marketing, Market Research, Journalism, Brand Management, Project Planning, Social Networking, Marketing Management, Blogging, Digital Marketing, Publishing, Publicity, Speech Writing, Resource Management, MS Project, ATM installation, Checkout installation, Project Delivery, Project Control, Leadership
Education
Sofia University St. Kliment Ohridski 2012 — 2015
Doctor of Philosophy (PhD), Business communications & Social media
University for national & world economy 2010 — 2011
Master's degree, Public Relations, Advertising, and Applied Communication
University for national & world economy 2005 — 2010
Bachelor of Science (BS), International Economic relations
Silvia Stoynova Silvia Stoynova's Sitel Experience August 2008 - March 2012
Job Editor at Klett Bulgaria Ltd.
Industry Publishing
Experience
Klett Bulgaria Ltd. April 2012 - Present
Sitel August 2008 - March 2012
Skills
Cross-cultural..., Works well in a team, Meet Deadlines, Close Attention to..., Maintaining A Positive..., Open Minded, Enjoy New Challenges, Driving License, English, German, Computer Proficiency, Customer Experience, Localization, Foreign Languages, Call Centers, Multilingual
Education
Sofia University St. Kliment Ohridski 2008 — 2010
Master's degree, Translator-Editor (with German and English)
Sofia University St. Kliment Ohridski 2004 — 2008
Bachelor's degree, German philology
German Language High School "Goethe", Burgas 1999 — 2004
Klett Bulgaria Ltd. April 2012 - Present
Sitel August 2008 - March 2012
Skills
Cross-cultural..., Works well in a team, Meet Deadlines, Close Attention to..., Maintaining A Positive..., Open Minded, Enjoy New Challenges, Driving License, English, German, Computer Proficiency, Customer Experience, Localization, Foreign Languages, Call Centers, Multilingual
Education
Sofia University St. Kliment Ohridski 2008 — 2010
Master's degree, Translator-Editor (with German and English)
Sofia University St. Kliment Ohridski 2004 — 2008
Bachelor's degree, German philology
German Language High School "Goethe", Burgas 1999 — 2004
Giovanna Digregorio Giovanna Digregorio's Sitel Experience January 2013 - October 2014
Job Insegnante di italiano ed inglese per stranieri
Industry
Experience
AVO Language and Examination Centre February 2015 - Present
Excellence Language Learning January 2015 - Present
IIOM OKOM December 2014 - March 2015
The Little Lion May 2014 - March 2015
Sitel January 2013 - October 2014
C.E.G.A. Foundation September 2012 - December 2012
Servizio Biblioteca e Comunicazione Istituzionale - Teca del Mediterraneo June 2011 - September 2011
Levante International Film Festival June 2011 - August 2011
Alvea s.r.l. November 2009 - February 2010
Italian Center [Centr Izučenja Ital’janskogo jazyka] April 2009 - August 2009
Skills
Insegnamento delle..., Insegnare italiano come..., Insegnare inglese come..., Italian for foreigners, Project Management, Teaching adults and..., Teaching English, Global Education, Social Media, Communication, Youth Work, Social Inclusion, European Studies, Intercultural Skills, Translation, Russian, Customer Service, Euro-Mediterranean..., Human Rights
Education
Università degli Studi di Bari; Community of Mediterranean Universities (CMU) 2010 — 2011
Euro-Mediterranean Master in Cultures and Tourism
Universidad de Murcia
Erasmus programme
EMUNI Euro-Mediterranean University in Portorož, Piran
Saint Petersburg State University 2008 — 2009
TORFL-2
Università degli Studi di Bari 2004 — 2008
Lingue e Letterature Straniere, curriculum Lingue e Culture per il Turismo
AVO Language and Examination Centre February 2015 - Present
Excellence Language Learning January 2015 - Present
IIOM OKOM December 2014 - March 2015
The Little Lion May 2014 - March 2015
Sitel January 2013 - October 2014
C.E.G.A. Foundation September 2012 - December 2012
Servizio Biblioteca e Comunicazione Istituzionale - Teca del Mediterraneo June 2011 - September 2011
Levante International Film Festival June 2011 - August 2011
Alvea s.r.l. November 2009 - February 2010
Italian Center [Centr Izučenja Ital’janskogo jazyka] April 2009 - August 2009
Skills
Insegnamento delle..., Insegnare italiano come..., Insegnare inglese come..., Italian for foreigners, Project Management, Teaching adults and..., Teaching English, Global Education, Social Media, Communication, Youth Work, Social Inclusion, European Studies, Intercultural Skills, Translation, Russian, Customer Service, Euro-Mediterranean..., Human Rights
Education
Università degli Studi di Bari; Community of Mediterranean Universities (CMU) 2010 — 2011
Euro-Mediterranean Master in Cultures and Tourism
Universidad de Murcia
Erasmus programme
EMUNI Euro-Mediterranean University in Portorož, Piran
Saint Petersburg State University 2008 — 2009
TORFL-2
Università degli Studi di Bari 2004 — 2008
Lingue e Letterature Straniere, curriculum Lingue e Culture per il Turismo
Bill Konen Bill Konen's Sitel Experience August 2003 - September 2005
Job Customer Service Coordinator/Inside Sales at NTN Bearing Corporation
Industry Automotive
Experience
NTN Bearing Corporation September 2011 - Present
PayPal September 2005 - June 2011
Sitel August 2003 - September 2005
DialAmerica Marketing May 2000 - September 2002
Omaha Steaks May 1998 - February 2000
Skills
Customer Service, Management, Customer Satisfaction, Marketing, Negotiation, Outlook, Call Center, Microsoft Excel, Marketing Strategy, Social Media, Microsoft Office, Account Management, Strategic Planning, PowerPoint, Change Management, Sales, Supply Chain, Budgets, Leadership, Sales Management, Team Building, Training, Project Planning, Inventory Management, Human Resources, Team Leadership, Process Improvement, New Business Development, Forecasting, Operations Management, Customer Retention, Sales Operations
Education
Saint Louis University 1998 — 2000
none, Theater
NTN Bearing Corporation September 2011 - Present
PayPal September 2005 - June 2011
Sitel August 2003 - September 2005
DialAmerica Marketing May 2000 - September 2002
Omaha Steaks May 1998 - February 2000
Skills
Customer Service, Management, Customer Satisfaction, Marketing, Negotiation, Outlook, Call Center, Microsoft Excel, Marketing Strategy, Social Media, Microsoft Office, Account Management, Strategic Planning, PowerPoint, Change Management, Sales, Supply Chain, Budgets, Leadership, Sales Management, Team Building, Training, Project Planning, Inventory Management, Human Resources, Team Leadership, Process Improvement, New Business Development, Forecasting, Operations Management, Customer Retention, Sales Operations
Education
Saint Louis University 1998 — 2000
none, Theater
Anitsa Yancheva Anitsa Yancheva's Sitel Experience September 2010 - December 2011
Job Restaurant Manager at Spaghetti Company
Industry Restaurants
Experience
Spaghetti Company July 2012 - July 2013
Sitel September 2010 - December 2011
Skills
Restaurant Management, Fine Dining, Catering, Menu Development, Food & Beverage, Food Service, Time Management, Employee Training, Customer Service, Management, CRM, Customer Satisfaction, Marketing, Public Relations, Team Management, Teamwork, English, Training
Education
Sofia University St. Kliment Ohridski 2012 — 2014
Master's Degree, Literature, cinema and visual arts
New Bulgaria University 2007 — 2011
Bachelor's Degree, Public Administration
Spaghetti Company July 2012 - July 2013
Sitel September 2010 - December 2011
Skills
Restaurant Management, Fine Dining, Catering, Menu Development, Food & Beverage, Food Service, Time Management, Employee Training, Customer Service, Management, CRM, Customer Satisfaction, Marketing, Public Relations, Team Management, Teamwork, English, Training
Education
Sofia University St. Kliment Ohridski 2012 — 2014
Master's Degree, Literature, cinema and visual arts
New Bulgaria University 2007 — 2011
Bachelor's Degree, Public Administration
Jimmie Crummie Jimmie Crummie's Sitel Experience June 2008 - July 2010
Job Asset Protection Officer at SOS Security LLC
Industry Security and Investigations
Experience
SOS Security LLC August 2010 - Present
CROSSMARK March 2010 - December 2011
Sitel June 2008 - July 2010
Citi Group January 2007 - May 2008
Business Development Institute May 2007 - April 2008
Walmart May 2006 - January 2007
Skills
Security Operations, Emergency Management, Crisis Management, Personal Security, Risk Assessment, First Aid, Supervisory Skills, Background Checks, Security Audits
Education
Samford University 2003 — 2005
Associate of Arts (AA), Theology/Theological Studies
Cal St Techinical Inst 1993 — 1994
Vocational Cert, Regulatory Affairs Haz-Mat First Responder
SOS Security LLC August 2010 - Present
CROSSMARK March 2010 - December 2011
Sitel June 2008 - July 2010
Citi Group January 2007 - May 2008
Business Development Institute May 2007 - April 2008
Walmart May 2006 - January 2007
Skills
Security Operations, Emergency Management, Crisis Management, Personal Security, Risk Assessment, First Aid, Supervisory Skills, Background Checks, Security Audits
Education
Samford University 2003 — 2005
Associate of Arts (AA), Theology/Theological Studies
Cal St Techinical Inst 1993 — 1994
Vocational Cert, Regulatory Affairs Haz-Mat First Responder
Tyaire Henderson Tyaire Henderson's Sitel Experience January 2007 - September 2007
Job Accountant Technician at US Army Corps of Engineers
Industry Military
Experience
US Army Corps of Engineers August 2010 - Present
UniFirst Corporation September 2007 - August 2008
Sitel January 2007 - September 2007
Walmart May 2005 - December 2006
Skills
Microsoft Excel, Accounts..., Microsoft Word, Customer Service, General Ledger, Accounting, PowerPoint, Outlook, Employee Benefits, Accounts Receivable, Microsoft Office, Analysis, Time Management, Process Improvement, Access
Education
The University of Memphis 2010 — 2013
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
Southwest Tennessee Community College 2009 — 2010
Associate of Science (A.S.), Business Administration and Management, General
US Army Corps of Engineers August 2010 - Present
UniFirst Corporation September 2007 - August 2008
Sitel January 2007 - September 2007
Walmart May 2005 - December 2006
Skills
Microsoft Excel, Accounts..., Microsoft Word, Customer Service, General Ledger, Accounting, PowerPoint, Outlook, Employee Benefits, Accounts Receivable, Microsoft Office, Analysis, Time Management, Process Improvement, Access
Education
The University of Memphis 2010 — 2013
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
Southwest Tennessee Community College 2009 — 2010
Associate of Science (A.S.), Business Administration and Management, General
Kathleen Crosby's Sitel Experience September 2009 - July 2011
Job Owner at J & K Book Keeping and tax service
Industry Accounting
Experience
Marcotek ( XEROX) June 2011 - Present
J & K Book Keeping and Tax Service January 2007 - Present
Jackson Hewitt Tax Service Inc December 2009 - April 2014
Sitel September 2009 - July 2011
Columbia County School System July 2005 - May 2007
Dairy Queen July 1989 - August 1991
Skills
Customer Service, Microsoft Office, Data Entry, Microsoft Excel, Outlook, Microsoft Word, Call Center, PowerPoint, Payroll, Customer Satisfaction, Invoicing, Training, Process Improvement, Coaching, Management, Access, Accounts Payable, Accounts Receivable, Time Management, Budgets, Software Documentation, Human Resources, Administration, Employee Relations, Telephone Skills, System Administration, Office Management, Administrative..., Teamwork, Recruiting, Spreadsheets, Office Administration, Bookkeeping, Retail, Accounting, Data Analysis, Social Networking, Tax, Account Reconciliation, Fax, Financial Reporting, Event Planning, Finance
Education
Saint Leo University 2003 — 2007
Bachelor of Business Administration (B.B.A.), Accounting
Lake City Community College
Associate of Arts (A.A.), Education
Marcotek ( XEROX) June 2011 - Present
J & K Book Keeping and Tax Service January 2007 - Present
Jackson Hewitt Tax Service Inc December 2009 - April 2014
Sitel September 2009 - July 2011
Columbia County School System July 2005 - May 2007
Dairy Queen July 1989 - August 1991
Skills
Customer Service, Microsoft Office, Data Entry, Microsoft Excel, Outlook, Microsoft Word, Call Center, PowerPoint, Payroll, Customer Satisfaction, Invoicing, Training, Process Improvement, Coaching, Management, Access, Accounts Payable, Accounts Receivable, Time Management, Budgets, Software Documentation, Human Resources, Administration, Employee Relations, Telephone Skills, System Administration, Office Management, Administrative..., Teamwork, Recruiting, Spreadsheets, Office Administration, Bookkeeping, Retail, Accounting, Data Analysis, Social Networking, Tax, Account Reconciliation, Fax, Financial Reporting, Event Planning, Finance
Education
Saint Leo University 2003 — 2007
Bachelor of Business Administration (B.B.A.), Accounting
Lake City Community College
Associate of Arts (A.A.), Education
Nicole Bunch Nicole Bunch's Sitel Experience September 2013 - Present
Job Insurance Agent at Sitel
Industry Outsourcing/Offshoring
Experience
Sitel September 2013 - Present
Education
Roane State Community College 2011 — 2013
Associate's degree, General Studies
Sitel September 2013 - Present
Education
Roane State Community College 2011 — 2013
Associate's degree, General Studies
Georgi Koprivshki Georgi Koprivshki's Sitel Experience December 2012 - December 2013
Job Training consultant and organizer at Information Services Plc.
Industry Management Consulting
Experience
Information Services Plc. October 2014 - Present
Bulgarian Development Agency June 2013 - October 2014
Sitel December 2012 - December 2013
Outsource Consulting Ltd April 2012 - December 2012
Skills
Project Management, European Union, Communication, Time Management, Analysis, Teamwork, PowerPoint, Research, Microsoft Word, Administration, Proposal Writing, Business Strategy, Troubleshooting, Strategic Planning, English, Management, Training, Team Management
Education
Sofia University St. Kliment Ohridski 2010 — 2012
Master's degree, European projects management
Sofia University St. Kliment Ohridski 2006 — 2010
Bachelor's degree, Regional Development and Policy
Antoine de Saint-Exupéry High School 2001 — 2006
High school diploma, French and English languages
Information Services Plc. October 2014 - Present
Bulgarian Development Agency June 2013 - October 2014
Sitel December 2012 - December 2013
Outsource Consulting Ltd April 2012 - December 2012
Skills
Project Management, European Union, Communication, Time Management, Analysis, Teamwork, PowerPoint, Research, Microsoft Word, Administration, Proposal Writing, Business Strategy, Troubleshooting, Strategic Planning, English, Management, Training, Team Management
Education
Sofia University St. Kliment Ohridski 2010 — 2012
Master's degree, European projects management
Sofia University St. Kliment Ohridski 2006 — 2010
Bachelor's degree, Regional Development and Policy
Antoine de Saint-Exupéry High School 2001 — 2006
High school diploma, French and English languages
Matt Colbert Matt Colbert's Sitel Experience February 2004 - October 2005
Job Network Administrator at Southern Nevada Health District
Industry Government Administration
Experience
Southern Nevada Health District October 2005 - Present
Sitel February 2004 - October 2005
Cheney School District 2002 - 2003
Skills
Firewalls, VMware, Network Administration, Cisco Routers, Network Design, CCNA, Network Security, Windows Server, Cisco VPN, Windows 7, CCNA Security, CCNA Wireless, Cisco Wireless, Cisco Access Points, Cisco Prime..., VPN, ASA, System Administration, Data Center, WAN, Troubleshooting, Active Directory, Technical Support, Process Improvement, Government, Program Management, Microsoft Office
Education
Spokane Community College 2001 — 2003
AAS, Network and System Administration/Administrator
Southern Nevada Health District October 2005 - Present
Sitel February 2004 - October 2005
Cheney School District 2002 - 2003
Skills
Firewalls, VMware, Network Administration, Cisco Routers, Network Design, CCNA, Network Security, Windows Server, Cisco VPN, Windows 7, CCNA Security, CCNA Wireless, Cisco Wireless, Cisco Access Points, Cisco Prime..., VPN, ASA, System Administration, Data Center, WAN, Troubleshooting, Active Directory, Technical Support, Process Improvement, Government, Program Management, Microsoft Office
Education
Spokane Community College 2001 — 2003
AAS, Network and System Administration/Administrator
Andrew Gilbert's Sitel Experience 1992 - 1993
Job Director of Information Technology
Industry Information Technology and Services
Experience
Showplace Wood Products August 2003 - Present
City of Garretson April 2008 - July 2014
Gateway 1997 - 2003
Sitel 1992 - 1993
Skills
Project Management, Purchasing, Customer Service, Budgets, Microsoft Office, Program Management, Process Improvement, Business Analysis, Sales, Marketing Strategy, Cross-functional Team..., Social Media
Education
South Dakota State University 1991 — 1996
Showplace Wood Products August 2003 - Present
City of Garretson April 2008 - July 2014
Gateway 1997 - 2003
Sitel 1992 - 1993
Skills
Project Management, Purchasing, Customer Service, Budgets, Microsoft Office, Program Management, Process Improvement, Business Analysis, Sales, Marketing Strategy, Cross-functional Team..., Social Media
Education
South Dakota State University 1991 — 1996
Aneliya Paneva Aneliya Paneva's Sitel Experience November 2009 - September 2010
Job Planner/ Buyer at HewlettPackard
Industry Financial Services
Experience
Hewlett-Packard May 2014 - Present
Sensata Technologies January 2013 - May 2014
TNL - Transact Network Limited March 2011 - September 2012
Sitel November 2009 - September 2010
CSMS Ltd. July 2007 - November 2009
Skills
Payment Card Processing, E-commerce, Account Management, Payments, E-payments, Credit Cards, Team Management, Customer Satisfaction, Workforce Management, Outsourcing, Customer Experience, Call Centers, Six Sigma, Project Planning, Customer Service, Teamwork, Supply Chain, Process Improvement, Analysis, SAP, Supply Chain Management, Management, Team Leadership, Project Management
Education
Technical University Sofia 2010 — 2013
Master of Business Administration (MBA), Marketing/Marketing Management, International Marketing
FOM Essen 2012 — 2012
Master of Business Administration (M.B.A.), Business Administration and Management, General
Sofia University St. Kliment Ohridski 2006 — 2010
Bachelor's degree, Germanic Languages, Literatures, and Linguistics
Hewlett-Packard May 2014 - Present
Sensata Technologies January 2013 - May 2014
TNL - Transact Network Limited March 2011 - September 2012
Sitel November 2009 - September 2010
CSMS Ltd. July 2007 - November 2009
Skills
Payment Card Processing, E-commerce, Account Management, Payments, E-payments, Credit Cards, Team Management, Customer Satisfaction, Workforce Management, Outsourcing, Customer Experience, Call Centers, Six Sigma, Project Planning, Customer Service, Teamwork, Supply Chain, Process Improvement, Analysis, SAP, Supply Chain Management, Management, Team Leadership, Project Management
Education
Technical University Sofia 2010 — 2013
Master of Business Administration (MBA), Marketing/Marketing Management, International Marketing
FOM Essen 2012 — 2012
Master of Business Administration (M.B.A.), Business Administration and Management, General
Sofia University St. Kliment Ohridski 2006 — 2010
Bachelor's degree, Germanic Languages, Literatures, and Linguistics
YT Wing YT Wing's Sitel Experience 2007 - 2010
Job Deals Director, M&A Professional at PwC
Industry Management Consulting
Experience
PwC June 2014 - Present
PwC August 2011 - June 2014
PRTM March 2011 - August 2011
Horizons Novus Inc. 2010 - 2011
Sitel 2007 - 2010
Clientlogic Operating Corporation 2000 - 2007
Alliance Data 1997 - 2000
Electronic Payment Services, Inc. 1995 - 1997
CoreStates Financial, Corp 1988 - 1995
Colonial Penn Life Insurance 1983 - 1988
Skills
Enterprise Architecture, Project Management, Vendor Management, Operational Excellence, Information Security, IT Service Management, Strategic Sourcing, ERP, Telecommunications, Business Transformation, Outsourcing, BPO, ITIL, Management Consulting, Program Management, Call Centers, Leadership, IT Management, Data Center, Business Analysis, Management, Strategy, Enterprise Software, Information Technology, Operations Management, Project Planning, Mergers & Acquisitions, IT Strategy, Business Process, Strategic Planning, Business Process..., Governance, Process Improvement, Project Portfolio..., CRM, Service Delivery, Change Management, PMO, Business Intelligence, Cross-functional Team..., Offshoring, Professional Services, Integration, Consulting
Education
Rutgers University – Camden
PwC June 2014 - Present
PwC August 2011 - June 2014
PRTM March 2011 - August 2011
Horizons Novus Inc. 2010 - 2011
Sitel 2007 - 2010
Clientlogic Operating Corporation 2000 - 2007
Alliance Data 1997 - 2000
Electronic Payment Services, Inc. 1995 - 1997
CoreStates Financial, Corp 1988 - 1995
Colonial Penn Life Insurance 1983 - 1988
Skills
Enterprise Architecture, Project Management, Vendor Management, Operational Excellence, Information Security, IT Service Management, Strategic Sourcing, ERP, Telecommunications, Business Transformation, Outsourcing, BPO, ITIL, Management Consulting, Program Management, Call Centers, Leadership, IT Management, Data Center, Business Analysis, Management, Strategy, Enterprise Software, Information Technology, Operations Management, Project Planning, Mergers & Acquisitions, IT Strategy, Business Process, Strategic Planning, Business Process..., Governance, Process Improvement, Project Portfolio..., CRM, Service Delivery, Change Management, PMO, Business Intelligence, Cross-functional Team..., Offshoring, Professional Services, Integration, Consulting
Education
Rutgers University – Camden
Amaryllis Shaw Amaryllis Shaw's Sitel Experience June 2003 - January 2006
Job System Administrator at CymSTAR, LLC
Industry Information Technology and Services
Experience
CymSTAR, LLC September 2010 - July 2012
Texas Instruments January 2006 - December 2008
Sitel June 2003 - January 2006
Skills
C, C++, Windows, Microsoft Office, Troubleshooting, Testing, Linux, Programming, Microsoft Excel, Matlab, eEye Retina, DISA Gold Disk, Lotus Notes, Cadence, Oracle SQL, Visual Basic, Communication Skills, Problem Solving, Interpersonal Skill, Teamwork, Network Administration, Information Assurance, Information Security..., Threat & Vulnerability..., Electrical Engineering, Mathematics, DoD, Databases
Education
Southern Methodist University 2005 — 2009
BS, Electrical Engineering
CymSTAR, LLC September 2010 - July 2012
Texas Instruments January 2006 - December 2008
Sitel June 2003 - January 2006
Skills
C, C++, Windows, Microsoft Office, Troubleshooting, Testing, Linux, Programming, Microsoft Excel, Matlab, eEye Retina, DISA Gold Disk, Lotus Notes, Cadence, Oracle SQL, Visual Basic, Communication Skills, Problem Solving, Interpersonal Skill, Teamwork, Network Administration, Information Assurance, Information Security..., Threat & Vulnerability..., Electrical Engineering, Mathematics, DoD, Databases
Education
Southern Methodist University 2005 — 2009
BS, Electrical Engineering
Jessy Preston Jessy Preston's Sitel Experience December 2012 - February 2014
Job Systems Administrator at Suwannee Valley Electric Cooperative, Inc.
Industry Information Technology and Services
Experience
Suwannee Valley Electric Cooperative, Inc. August 2015 - Present
Suwannee River Water Management District February 2014 - August 2015
Sitel December 2012 - February 2014
Sinclair Community College October 2010 - November 2012
Skills
Customer Service, Microsoft Office, Windows, Networking, Troubleshooting, Technical Support, Windows 7, Customer Service..., Active Directory, Software Documentation, Computer Hardware, PC, Operating System..., Linux, Windows Server..., PC Hardware, Windows Clustering, McAfee Antivirus, McAfee EPO Orchestrator, Microsoft Office 2010, DLS2002, HID Security, Project Management, Software Deployment, Audio/Video, Inventory, Microsoft SQL..., PBX, Software Testing, WSUS Server, Ninite Pro, Hardware, Databases, Information Technology, Symantec Backup Exec, VMware ESX, Apple Mobile Device..., Cyber Security, Windows Server
Education
Sinclair Community College 2010 — 2012
Associate of Applied Science (A.A.S.), Computer and Information Systems/Microsoft Security Specialist
Sinclair Community College 2010 — 2012
AAS, Computer and Information Systems Security/Information Assurance
Suwannee Valley Electric Cooperative, Inc. August 2015 - Present
Suwannee River Water Management District February 2014 - August 2015
Sitel December 2012 - February 2014
Sinclair Community College October 2010 - November 2012
Skills
Customer Service, Microsoft Office, Windows, Networking, Troubleshooting, Technical Support, Windows 7, Customer Service..., Active Directory, Software Documentation, Computer Hardware, PC, Operating System..., Linux, Windows Server..., PC Hardware, Windows Clustering, McAfee Antivirus, McAfee EPO Orchestrator, Microsoft Office 2010, DLS2002, HID Security, Project Management, Software Deployment, Audio/Video, Inventory, Microsoft SQL..., PBX, Software Testing, WSUS Server, Ninite Pro, Hardware, Databases, Information Technology, Symantec Backup Exec, VMware ESX, Apple Mobile Device..., Cyber Security, Windows Server
Education
Sinclair Community College 2010 — 2012
Associate of Applied Science (A.A.S.), Computer and Information Systems/Microsoft Security Specialist
Sinclair Community College 2010 — 2012
AAS, Computer and Information Systems Security/Information Assurance
Danerta Sands Danerta Sands's Sitel Experience October 2009 - January 2010
Job Customer Retentions at American Home Shield
Industry Accounting
Experience
American Home Shield July 2012 - Present
Southwest Tennessee Community College August 2010 - May 2013
H&R Block January 2010 - April 2012
Sitel October 2009 - January 2010
ABC Financial Services July 2007 - March 2009
AT&T Mobility February 2006 - July 2007
Air Force Inns January 2004 - February 2006
United States Air Force October 1999 - October 2003
Skills
Microsoft Office, Windows, 10 Key, Answering Telephones, Research, Customer Service, Customer Oriented, Credit Cards, types 35 WPM, Filing, Organizational...
Education
Southwest Tennessee Community College 2010 — 2012
Associate's degree, Accounting
Central High School 1996 — 1999
HS Diploma
American Home Shield July 2012 - Present
Southwest Tennessee Community College August 2010 - May 2013
H&R Block January 2010 - April 2012
Sitel October 2009 - January 2010
ABC Financial Services July 2007 - March 2009
AT&T Mobility February 2006 - July 2007
Air Force Inns January 2004 - February 2006
United States Air Force October 1999 - October 2003
Skills
Microsoft Office, Windows, 10 Key, Answering Telephones, Research, Customer Service, Customer Oriented, Credit Cards, types 35 WPM, Filing, Organizational...
Education
Southwest Tennessee Community College 2010 — 2012
Associate's degree, Accounting
Central High School 1996 — 1999
HS Diploma
Jeremy Walden Jeremy Walden's Sitel Experience June 2013 - January 2015
Job USAA Billing Agent at Sitel
Industry Telecommunications
Experience
Texas Tech University January 2015 - February 2015
Sitel June 2013 - January 2015
Suddenlink Communications June 2011 - April 2012
Convergys January 2011 - June 2011
Attorney General September 2010 - November 2010
North Texas Job Corp August 2010 - November 2010
Wal-Mart November 2008 - January 2009
Llano Logistics May 2008 - October 2008
First Baptist Church May 2006 - May 2008
Skills
Troubleshooting, Security, Customer Service, Call Centers, Analysis, Windows, TCP/IP, Lotus Notes, Help Desk Support, Web Design, Technical Support, Computer Hardware, Networking, System Administration, Windows 7
Education
Free Code Camp 2015 — 2016
Full Stack Web Development, Computer Software Engineering
2010Certified Office AdministratorNorth Texas Job Corp 2010 — 2010
Office administration, Office administration
2005High School DiplomaLittlefield High School 2003 — 2005
High School Diploma
South Plains College
CIS
Texas Tech University January 2015 - February 2015
Sitel June 2013 - January 2015
Suddenlink Communications June 2011 - April 2012
Convergys January 2011 - June 2011
Attorney General September 2010 - November 2010
North Texas Job Corp August 2010 - November 2010
Wal-Mart November 2008 - January 2009
Llano Logistics May 2008 - October 2008
First Baptist Church May 2006 - May 2008
Skills
Troubleshooting, Security, Customer Service, Call Centers, Analysis, Windows, TCP/IP, Lotus Notes, Help Desk Support, Web Design, Technical Support, Computer Hardware, Networking, System Administration, Windows 7
Education
Free Code Camp 2015 — 2016
Full Stack Web Development, Computer Software Engineering
2010Certified Office AdministratorNorth Texas Job Corp 2010 — 2010
Office administration, Office administration
2005High School DiplomaLittlefield High School 2003 — 2005
High School Diploma
South Plains College
CIS
LeeAnn Winstead LeeAnn Winstead's Sitel Experience February 2012 - Present
Job Customer Service at Sitel
Industry Outsourcing/Offshoring
Experience
Sitel February 2012 - Present
Skills
Administration, Customer Relations, Customer Service, Databases, English, Hiring, Internet, Key Account Management, microsoft office 2010, Non-profits, New Business Development, Outlook, Social Media, Troubleshooting, Teamwork, Wireless, Windows
Education
Roane State Community College 2012 — 2013
Business Administration and Management, General
Jefferson Community and Technical College 2010 — 2011
Business Administration and Management, General
Sitel February 2012 - Present
Skills
Administration, Customer Relations, Customer Service, Databases, English, Hiring, Internet, Key Account Management, microsoft office 2010, Non-profits, New Business Development, Outlook, Social Media, Troubleshooting, Teamwork, Wireless, Windows
Education
Roane State Community College 2012 — 2013
Business Administration and Management, General
Jefferson Community and Technical College 2010 — 2011
Business Administration and Management, General
Megan (Medlin) Currier Megan (Medlin) Currier's Sitel Experience December 2010 - January 2012
Job Business Associate at Innovative Medical Billing
Industry Hospital & Health Care
Experience
Innovative Medical Billing January 2012 - Present
Sitel December 2010 - January 2012
Skills
Medical Coding, Data Entry, Customer Service, Healthcare, Medical Terminology, Medical Records, Filing, Telephone Skills, Appointment Scheduling, Medical Billing, Patient Safety, Microsoft Office, Microsoft Excel, Microsoft Word, EMR, eMDs, Collaborate, Medisoft, Prime Suite, Administrative..., Office Management, Office Administration, Business Development, Successful Business..., Photography, Photoshop, Digital Photography, Family Photography, Interviews, Interview Preparation
Education
Roane State Community College
Associate of Arts and Sciences (AAS), Health Information/Medical Records Administration/Administrator
Innovative Medical Billing January 2012 - Present
Sitel December 2010 - January 2012
Skills
Medical Coding, Data Entry, Customer Service, Healthcare, Medical Terminology, Medical Records, Filing, Telephone Skills, Appointment Scheduling, Medical Billing, Patient Safety, Microsoft Office, Microsoft Excel, Microsoft Word, EMR, eMDs, Collaborate, Medisoft, Prime Suite, Administrative..., Office Management, Office Administration, Business Development, Successful Business..., Photography, Photoshop, Digital Photography, Family Photography, Interviews, Interview Preparation
Education
Roane State Community College
Associate of Arts and Sciences (AAS), Health Information/Medical Records Administration/Administrator
Veronika Hristova Veronika Hristova's Sitel Experience March 2010 - October 2013
Job Junior Service Engineer at Unify
Industry Telecommunications
Experience
Unify April 2014 - Present
Sitel March 2010 - October 2013
"S.T.B Development" GmbH June 2008 - October 2008
CallPoint New Europe March 2007 - June 2007
Skills
Call Centers, Workforce Management, Customer Experience, Human Resources, BPO, Customer Satisfaction, Teamwork, Outsourcing, Team Management, Time Management, Customer Service, Learning Quickly, Negotiation, Contact Centers, German, Numerical Ability, Convincing Ability, Team-orientated, Love to Cook, Training, Soft Skills, Data Analysis
Education
Technical University Brunswick, Germany 2013 — 2014
Master's degree, Industrial Management in German
Technical University, Sofia, Bulgaria 2013 — 2014
Master's degree, Industrial Management in German
Technical University Sofia 2011 — 2014
Master of Business Administration (M.B.A.), (In German), Business Administration and Management, General
Sofia University St. Kliment Ohridski 2006 — 2010
Bachelor's degree, Business Administration and Management (In German)
Secondary School „Exarch Jossiff I.“, Lovech, Bulgaria 2002 — 2006
DSD Sprachdiplom Stufe II. der KMK, German Language
Unify April 2014 - Present
Sitel March 2010 - October 2013
"S.T.B Development" GmbH June 2008 - October 2008
CallPoint New Europe March 2007 - June 2007
Skills
Call Centers, Workforce Management, Customer Experience, Human Resources, BPO, Customer Satisfaction, Teamwork, Outsourcing, Team Management, Time Management, Customer Service, Learning Quickly, Negotiation, Contact Centers, German, Numerical Ability, Convincing Ability, Team-orientated, Love to Cook, Training, Soft Skills, Data Analysis
Education
Technical University Brunswick, Germany 2013 — 2014
Master's degree, Industrial Management in German
Technical University, Sofia, Bulgaria 2013 — 2014
Master's degree, Industrial Management in German
Technical University Sofia 2011 — 2014
Master of Business Administration (M.B.A.), (In German), Business Administration and Management, General
Sofia University St. Kliment Ohridski 2006 — 2010
Bachelor's degree, Business Administration and Management (In German)
Secondary School „Exarch Jossiff I.“, Lovech, Bulgaria 2002 — 2006
DSD Sprachdiplom Stufe II. der KMK, German Language
Katrina Myers, MPA Katrina Myers, MPA's Sitel Experience December 1998 - July 2008
Job Records Technician at City of Savannah
Industry Government Administration
Experience
City of Savannah March 2012 - Present
PSA Healthcare November 2009 - March 2011
Sitel December 1998 - July 2008
Skills
Microsoft Office, Coaching, Administration, Customer Service, Documentation, Strategic Planning, Goal Oriented, Organizational..., Recording, R&D, Photoshop, Problem Solving, PowerPoint, Microsoft Excel, Customer Satisfaction, Telecommunications, Team Leadership, Teamwork, Technical Writing, Testing, Administrative..., Accounting, Access, Bookkeeping, System Administration, Data Entry, Outlook, Data Analysis, Software Documentation, Policy, Human Resources, Analysis, Employee Relations, Leadership, Process Improvement
Education
Walden University 2012 — 2014
Master of Public Administration (MPA), Public Management and Leadership
Savannah Technical College 2009 — 2011
Certificate, Certified Cisco Networking Specialist
Savannah State University 2004 — 2009
BS, Computer Information System
A.E. Beach High School 1994 — 1997
DIPLOMA
Ramah
City of Savannah March 2012 - Present
PSA Healthcare November 2009 - March 2011
Sitel December 1998 - July 2008
Skills
Microsoft Office, Coaching, Administration, Customer Service, Documentation, Strategic Planning, Goal Oriented, Organizational..., Recording, R&D, Photoshop, Problem Solving, PowerPoint, Microsoft Excel, Customer Satisfaction, Telecommunications, Team Leadership, Teamwork, Technical Writing, Testing, Administrative..., Accounting, Access, Bookkeeping, System Administration, Data Entry, Outlook, Data Analysis, Software Documentation, Policy, Human Resources, Analysis, Employee Relations, Leadership, Process Improvement
Education
Walden University 2012 — 2014
Master of Public Administration (MPA), Public Management and Leadership
Savannah Technical College 2009 — 2011
Certificate, Certified Cisco Networking Specialist
Savannah State University 2004 — 2009
BS, Computer Information System
A.E. Beach High School 1994 — 1997
DIPLOMA
Ramah
Rodney Burrington Rodney Burrington's Sitel Experience September 2013 - November 2013
Job Driver at Skyharbor Express
Industry Government Administration
Experience
Skyharbor Express March 2015 - Present
State of Arizona February 2014 - February 2015
Sitel September 2013 - November 2013
Sears Holdings Corporation March 2013 - September 2013
State of Wisconsin DOT, Division of Motor Vehicles July 2004 - October 2012
State of Wisconsin July 2004 - October 2012
American Fireplace Distributors March 2000 - October 2003
Edward Don & Company January 1998 - March 2000
Country Springs Hotel April 1993 - December 1997
Skills
Automobile, Budgets, Microsoft Excel, Team Building, PowerPoint, Outlook, Strategic Planning, Public Speaking, Project Management, Team Leadership, Supervisory Skills, Data Analysis, Negotiation, Vehicles, Customer Service, Customer Satisfaction, Sales Operations
Education
University of Wisconsin-Stout 1975 — 1978
Bachelor of Science (BS), Hotel, Motel, and Restaurant Management, 2.975
Rochester Community and Technical College 1973 — 1974
none awarded, General Studies, 2.5
Skyharbor Express March 2015 - Present
State of Arizona February 2014 - February 2015
Sitel September 2013 - November 2013
Sears Holdings Corporation March 2013 - September 2013
State of Wisconsin DOT, Division of Motor Vehicles July 2004 - October 2012
State of Wisconsin July 2004 - October 2012
American Fireplace Distributors March 2000 - October 2003
Edward Don & Company January 1998 - March 2000
Country Springs Hotel April 1993 - December 1997
Skills
Automobile, Budgets, Microsoft Excel, Team Building, PowerPoint, Outlook, Strategic Planning, Public Speaking, Project Management, Team Leadership, Supervisory Skills, Data Analysis, Negotiation, Vehicles, Customer Service, Customer Satisfaction, Sales Operations
Education
University of Wisconsin-Stout 1975 — 1978
Bachelor of Science (BS), Hotel, Motel, and Restaurant Management, 2.975
Rochester Community and Technical College 1973 — 1974
none awarded, General Studies, 2.5
Vandeera White Vandeera White's Sitel Experience February 2007 - June 2007
Job Student at Southern Crescent Technical College
Industry Consumer Services
Experience
ANN INC. March 2008 - December 2008
Sitel February 2007 - June 2007
Skills
Microsoft Office, Time Management, Sales, Cashiers, Customer Service
Education
Southern Crescent Technical College 2011 — 2013
Medical Assistant
Columbia high school Lake City, FL
High School Diploma
ANN INC. March 2008 - December 2008
Sitel February 2007 - June 2007
Skills
Microsoft Office, Time Management, Sales, Cashiers, Customer Service
Education
Southern Crescent Technical College 2011 — 2013
Medical Assistant
Columbia high school Lake City, FL
High School Diploma
Cybele Nzimbu Matumbu Cybele Nzimbu Matumbu's Sitel Experience October 2011 - February 2012
Job Accounting Clerk at Veranova Properties Limited
Industry Accounting
Experience
Veranova Properties Limited February 2012 - Present
Sitel October 2011 - February 2012
Education
Certified General Accountants 2011 — 2014
Level 4, Accounting
Université Sainte-Anne 2008 — 2011
Baccalauréat, Administration des affaires
Saint Mary's University
English
Veranova Properties Limited February 2012 - Present
Sitel October 2011 - February 2012
Education
Certified General Accountants 2011 — 2014
Level 4, Accounting
Université Sainte-Anne 2008 — 2011
Baccalauréat, Administration des affaires
Saint Mary's University
English
Christine Iwamuro-Wilson's Sitel Experience August 2005 - May 2011
Job Learning Specialist Training Consulting
Industry Professional Training & Coaching
Experience
Quest Software Inc. April 2015 - Present
CD HEALTHCARE CONSULTANTS, HENDERSON, NV April 2011 - Present
Voicebrook, Inc January 2013 - November 2014
CSI Tech Consulting December 2011 - December 2012
TEKsystems July 2011 - December 2011
Sitel August 2005 - May 2011
ANI Networks January 2000 - August 2005
JTB January 1995 - January 2000
Bank of America January 1990 - January 1995
Skills
Training Delivery, Allscripts 11, Allscripts 11.2, CPOE, Cerner, E-Learning, EHR, Employee Training, Epic Systems, Hands-on Training, Healthcare, Healthcare Information..., Leadership, Management, Process Improvement, Software Documentation, Software Implementation, Team Building, Technical Writing, Training, Public Speaking, Instructor-led Training
Education
Sophia University 1987 — 1989
Quest Software Inc. April 2015 - Present
CD HEALTHCARE CONSULTANTS, HENDERSON, NV April 2011 - Present
Voicebrook, Inc January 2013 - November 2014
CSI Tech Consulting December 2011 - December 2012
TEKsystems July 2011 - December 2011
Sitel August 2005 - May 2011
ANI Networks January 2000 - August 2005
JTB January 1995 - January 2000
Bank of America January 1990 - January 1995
Skills
Training Delivery, Allscripts 11, Allscripts 11.2, CPOE, Cerner, E-Learning, EHR, Employee Training, Epic Systems, Hands-on Training, Healthcare, Healthcare Information..., Leadership, Management, Process Improvement, Software Documentation, Software Implementation, Team Building, Technical Writing, Training, Public Speaking, Instructor-led Training
Education
Sophia University 1987 — 1989
Constance Barbary Constance Barbary's Sitel Experience April 2015 - Present
Job Performance Consultant & Technical Writer at Sitel
Industry Telecommunications
Experience
Sitel April 2015 - Present
Elite Wireless, Inc. January 2015 - April 2015
Brookdale May 2014 - December 2014
Tangoe April 2013 - June 2014
Microsoft October 2012 - March 2013
Verizon Wireless August 2005 - May 2012
Verizon Wireless February 2003 - August 2005
Verizon Wireless August 2002 - February 2003
Verizon Wireless August 2001 - August 2002
Verizon Wireless June 2000 - August 2001
Skills
Team Leadership, Leadership, Training, Management, Project Management, Change Management, Talent Management, Program Management, Coaching, Team Building, Customer Satisfaction, Wireless, Employee Training, Call Centers, Leadership Development, Vendor Management, Direct Sales, Needs Analysis, Instructional Design, Recruiting, Telecommunications, Training Delivery, Customer Retention, Succession Planning, Marketing, Strategic Planning, Learning Management..., Managing the Learning..., Training Facilitation, Cross-functional..., Leading Diverse Teams, Retail Sales Experience, Benefit Cost Analysis, Classroom Management, SharePoint, Adobe Captivate 8.0, NICE, eWitness, IEX, Sales Force Manager, Avaya, Aspect, PowerPoint, Visio, Access, Microsoft Word, Microsoft Excel, eOpus, SAP ERP, Technical Writing
Education
San Jose State University
Bachelors of Science, Journalism & Mass Communications
Sitel April 2015 - Present
Elite Wireless, Inc. January 2015 - April 2015
Brookdale May 2014 - December 2014
Tangoe April 2013 - June 2014
Microsoft October 2012 - March 2013
Verizon Wireless August 2005 - May 2012
Verizon Wireless February 2003 - August 2005
Verizon Wireless August 2002 - February 2003
Verizon Wireless August 2001 - August 2002
Verizon Wireless June 2000 - August 2001
Skills
Team Leadership, Leadership, Training, Management, Project Management, Change Management, Talent Management, Program Management, Coaching, Team Building, Customer Satisfaction, Wireless, Employee Training, Call Centers, Leadership Development, Vendor Management, Direct Sales, Needs Analysis, Instructional Design, Recruiting, Telecommunications, Training Delivery, Customer Retention, Succession Planning, Marketing, Strategic Planning, Learning Management..., Managing the Learning..., Training Facilitation, Cross-functional..., Leading Diverse Teams, Retail Sales Experience, Benefit Cost Analysis, Classroom Management, SharePoint, Adobe Captivate 8.0, NICE, eWitness, IEX, Sales Force Manager, Avaya, Aspect, PowerPoint, Visio, Access, Microsoft Word, Microsoft Excel, eOpus, SAP ERP, Technical Writing
Education
San Jose State University
Bachelors of Science, Journalism & Mass Communications
Celeste Chase Davis Celeste Chase Davis's Sitel Experience December 2010 - May 2014
Job Payroll
Industry Human Resources
Experience
Corizon Health September 2014 - Present
Sumner County June 2014 - September 2014
Sitel December 2010 - May 2014
Sommet Group October 2007 - July 2010
The Sommet Group October 2007 - July 2010
Business Organizations October 1998 - July 2010
Thompson Machinery August 2006 - October 2007
Thompson Machinery August 2006 - October 2007
Brookside Properties January 2006 - December 2006
Southern Land January 2005 - May 2006
Skills
Employee Benefits, Payroll, Deferred Compensation, Human Resources, FMLA, Training, General Ledger, Payroll Taxes, Software Documentation, Management, Access, Garnishments, Journal Entries, Benefits Administration, ADP Payroll, Time Management, Employee Relations, HRIS, Insurance, Kronos, New Hire Orientations, Outsourcing, Onboarding, Multi-State Sales Tax, ADP ReportSmith, PeopleSoft, Customer Service, Process Improvement
Education
East Texas Baptist University 1994 — 1997
Accounting/ Education
East Texas Baptist University
Coursework, Business and Accounting
San Jacinto College
St. Fredrick
Corizon Health September 2014 - Present
Sumner County June 2014 - September 2014
Sitel December 2010 - May 2014
Sommet Group October 2007 - July 2010
The Sommet Group October 2007 - July 2010
Business Organizations October 1998 - July 2010
Thompson Machinery August 2006 - October 2007
Thompson Machinery August 2006 - October 2007
Brookside Properties January 2006 - December 2006
Southern Land January 2005 - May 2006
Skills
Employee Benefits, Payroll, Deferred Compensation, Human Resources, FMLA, Training, General Ledger, Payroll Taxes, Software Documentation, Management, Access, Garnishments, Journal Entries, Benefits Administration, ADP Payroll, Time Management, Employee Relations, HRIS, Insurance, Kronos, New Hire Orientations, Outsourcing, Onboarding, Multi-State Sales Tax, ADP ReportSmith, PeopleSoft, Customer Service, Process Improvement
Education
East Texas Baptist University 1994 — 1997
Accounting/ Education
East Texas Baptist University
Coursework, Business and Accounting
San Jacinto College
St. Fredrick
Dimitar Varadinov Dimitar Varadinov's Sitel Experience Provisioning Team Leader for Be* Un LimitedBTC2006 - January 2008
Job Team Manager at Sitel
Industry Outsourcing/Offshoring
Experience
Sitel Provisioning Team Leader for Be* Un LimitedBTC2006 - January 2008
Education
Sofia University St. Kliment Ohridski
bachelor, philology
Sitel Provisioning Team Leader for Be* Un LimitedBTC2006 - January 2008
Education
Sofia University St. Kliment Ohridski
bachelor, philology
Krassimira Ivanova's Sitel Experience October 2014 - Present
Job Finance and Leasing Specialist
Industry Information Technology and Services
Experience
Sitel October 2014 - Present
Ingram Micro May 2013 - May 2014
Education
New Bulgarian University 2012 — 2014
Master's degree, Project Management/ Public administration
Sofia University St. Kliment Ohridski 2007 — 2012
Bachelor's degree, Tourism
Sitel October 2014 - Present
Ingram Micro May 2013 - May 2014
Education
New Bulgarian University 2012 — 2014
Master's degree, Project Management/ Public administration
Sofia University St. Kliment Ohridski 2007 — 2012
Bachelor's degree, Tourism
Ai'Isha Donald Ai'Isha Donald's Sitel Experience September 2007 - March 2008
Job Top Gun Counting Supervisor at RGIS LLC
Industry Consumer Services
Experience
RGIS LLC March 2010 - Present
It's Fashion Metro November 2012 - December 2013
Walmart February 2009 - July 2010
Sitel September 2007 - March 2008
El Cajon Marketing August 2006 - September 2007
Skills
Retail, Microsoft Office, Merchandising, Customer Satisfaction, Customer Service, Inventory Management, OS X, Store Management, Loss Prevention, Sales, Retail Sales, Microsoft Excel, Visual Merchandising, Teamwork, Team Leadership, Microsoft Word, PowerPoint, Time Management, Inventory Control, Management, Office Management, Office Administration, Proficient Typing Skills, Ten Key, Bryce, Cash Handling Experience, Cashiering, Medical Billing, Medical Transcription, Medical Office, Physical Inventory, Inventory Accuracy, Business Travel, Travel Planning, Travel Photography, Creative Writing, Speech Writing, Photoshop, Photojournalism, Digital Photography, Photography, Project Management, Team Management, Dependable Team Player, Telephone Skills, Training, Employee Training
Education
Allen School of Health Sciences 2013 — 2014
Certificate, Medical Billing and Coding
The University of Memphis 2001 — 2003
Communication and Media Studies
Southwest Tennessee Community College 1998 — 2001
Associate's Degree, Mass Communication/Media Studies
Crawford Senior High School 1994 — 1998
High School, General College Prep
RGIS LLC March 2010 - Present
It's Fashion Metro November 2012 - December 2013
Walmart February 2009 - July 2010
Sitel September 2007 - March 2008
El Cajon Marketing August 2006 - September 2007
Skills
Retail, Microsoft Office, Merchandising, Customer Satisfaction, Customer Service, Inventory Management, OS X, Store Management, Loss Prevention, Sales, Retail Sales, Microsoft Excel, Visual Merchandising, Teamwork, Team Leadership, Microsoft Word, PowerPoint, Time Management, Inventory Control, Management, Office Management, Office Administration, Proficient Typing Skills, Ten Key, Bryce, Cash Handling Experience, Cashiering, Medical Billing, Medical Transcription, Medical Office, Physical Inventory, Inventory Accuracy, Business Travel, Travel Planning, Travel Photography, Creative Writing, Speech Writing, Photoshop, Photojournalism, Digital Photography, Photography, Project Management, Team Management, Dependable Team Player, Telephone Skills, Training, Employee Training
Education
Allen School of Health Sciences 2013 — 2014
Certificate, Medical Billing and Coding
The University of Memphis 2001 — 2003
Communication and Media Studies
Southwest Tennessee Community College 1998 — 2001
Associate's Degree, Mass Communication/Media Studies
Crawford Senior High School 1994 — 1998
High School, General College Prep
Kenya Newton's Sitel Experience June 2002 - May 2007
Job S3
Industry Information Technology and Services
Experience
Comcast Cable August 2007 - April 2014
Sitel June 2002 - May 2007
Kingdom House August 1994 - January 2000
Skills
Active Directory, Troubleshooting, Microsoft Office, Windows 7, Windows, Windows Server, Customer Service, Technical Support, Computer Hardware, XP, OS X, Video Editing, Ms Windows XP, MS Windows Vista, Wireless Networking, Routers, Siebel, Kronos, Microsoft Windows 98, Windows Vista, Help Desk Support, VoIP, Training, Leadership, Avaya, TCP/IP, Workforce Management, Windows XP, Avaya Technologies
Education
Strayer University (DC) 2010 — 2013
Bachelor of Science (BS), Information Technology
Saint Louis Community College-Forest Park 1997 — 2001
Associate of Arts and Sciences (A.A.S.), Engineering Science
Saint Louis Community College-Forest Park 1997 — 2001
Associate of Arts and Sciences (A.A.S.), Computer Science
Comcast Cable August 2007 - April 2014
Sitel June 2002 - May 2007
Kingdom House August 1994 - January 2000
Skills
Active Directory, Troubleshooting, Microsoft Office, Windows 7, Windows, Windows Server, Customer Service, Technical Support, Computer Hardware, XP, OS X, Video Editing, Ms Windows XP, MS Windows Vista, Wireless Networking, Routers, Siebel, Kronos, Microsoft Windows 98, Windows Vista, Help Desk Support, VoIP, Training, Leadership, Avaya, TCP/IP, Workforce Management, Windows XP, Avaya Technologies
Education
Strayer University (DC) 2010 — 2013
Bachelor of Science (BS), Information Technology
Saint Louis Community College-Forest Park 1997 — 2001
Associate of Arts and Sciences (A.A.S.), Engineering Science
Saint Louis Community College-Forest Park 1997 — 2001
Associate of Arts and Sciences (A.A.S.), Computer Science
Candice Phillips Candice Phillips's Sitel Experience April 2008 - June 2008
Job Relationship Banker at First NBC Bank
Industry Banking
Experience
First NBC Bank November 2008 - Present
Sitel April 2008 - June 2008
Sitel September 2006 - April 2008
ClientLogic (Sitel) June 2005 - September 2006
ServiceZone (ClientLogic/Sitel) September 2003 - June 2005
ServiceZone (ClientLogic/Sitel) June 2002 - September 2003
Skills
Employee Training, Interviewing Skills, Collaborative Problem..., Customer Service..., Organized with Strong..., Team Leadership, Communication Skills, Creative Problem Solving, Customer Oriented, Call Center..., Team-oriented, Revenue Forecasting, Financial Reporting, Written & Verbal..., Microsoft Excel, PowerPoint, Jack Henry, Multi-tasking..., ADP ezLaborManager, Paychex, ADP Payroll, Scheduling Management, Citrix, Customer Satisfaction, Management, Training, Coaching, Human Resources, Certificates of Deposit, Interviews, Banking, Call Centers, Customer Service, Deposit Growth, Recruiting, Retail Banking, NMLS, Client Coverage, Customer Experience, Process Improvement, Team Building, Performance Management, Change Management, Operations Management, Customer Retention
Education
Southern New Hampshire University 2015 — 2017
Bachelor of Science (B.S.), Business Administration, Management and Operations
University of Phoenix 2013 — 2015
Currently Attending, Business with Project Management
Bogalusa High School
First NBC Bank November 2008 - Present
Sitel April 2008 - June 2008
Sitel September 2006 - April 2008
ClientLogic (Sitel) June 2005 - September 2006
ServiceZone (ClientLogic/Sitel) September 2003 - June 2005
ServiceZone (ClientLogic/Sitel) June 2002 - September 2003
Skills
Employee Training, Interviewing Skills, Collaborative Problem..., Customer Service..., Organized with Strong..., Team Leadership, Communication Skills, Creative Problem Solving, Customer Oriented, Call Center..., Team-oriented, Revenue Forecasting, Financial Reporting, Written & Verbal..., Microsoft Excel, PowerPoint, Jack Henry, Multi-tasking..., ADP ezLaborManager, Paychex, ADP Payroll, Scheduling Management, Citrix, Customer Satisfaction, Management, Training, Coaching, Human Resources, Certificates of Deposit, Interviews, Banking, Call Centers, Customer Service, Deposit Growth, Recruiting, Retail Banking, NMLS, Client Coverage, Customer Experience, Process Improvement, Team Building, Performance Management, Change Management, Operations Management, Customer Retention
Education
Southern New Hampshire University 2015 — 2017
Bachelor of Science (B.S.), Business Administration, Management and Operations
University of Phoenix 2013 — 2015
Currently Attending, Business with Project Management
Bogalusa High School
Chelsie Douberley's Sitel Experience January 2009 - February 2010
Job CoOwner at Eat. Cake, Love. Cupcake Company
Industry Food & Beverages
Experience
Eat. Cake, Love. Cupcake Company August 2013 - Present
Florida Department of Corrections April 2010 - August 2011
Sitel January 2009 - February 2010
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research, Outlook, Teaching, Public Speaking
Education
South University-Savannah Online 2011 — 2016
Bachelor of Science (BS), Clinical Psychology
Lafayette High School 2006 — 2008
High School Diploma, General Studies
Eat. Cake, Love. Cupcake Company August 2013 - Present
Florida Department of Corrections April 2010 - August 2011
Sitel January 2009 - February 2010
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research, Outlook, Teaching, Public Speaking
Education
South University-Savannah Online 2011 — 2016
Bachelor of Science (BS), Clinical Psychology
Lafayette High School 2006 — 2008
High School Diploma, General Studies
Iva Hristova Iva Hristova's Sitel Experience April 2011 - September 2011
Job Service Delivery Specialist at HewlettPackard
Industry Outsourcing/Offshoring
Experience
Hewlett-Packard March 2013 - Present
Hewlett-Packard September 2011 - March 2013
Sitel April 2011 - September 2011
Sitel January 2008 - April 2011
Sitel October 2007 - January 2008
Sitel September 2006 - October 2007
Skills
BPO, Workforce Management, Call Center, Team Management, Service Delivery, Customer Experience, ITIL, Metrics, Sla, Call Centers, Business Analysis, IT Service Management, Business Process..., HP, Technical Support, Process Improvement, Management, Coaching, Training, Forecasting, Customer Satisfaction, Employee Training, Service Management, Project Planning, Analysis, Service Desk, CRM, Incident Management, IT Operations, Transition Management, IT Management, Business Process, Change Management, IT Outsourcing, Telecommunications, ITIL v3 Foundations..., Contact Centers, Outsourcing, Performance Management, Leadership, Customer Service, Vendor Management, Project Management, SLA
Education
Sofia University St. Kliment Ohridski 2004 — 2008
Bachelor's degree, Business Administration, Management and Operations
University of Dortmund 2002 — 2004
Pre-degree, Business Administration and Management, General
Hewlett-Packard March 2013 - Present
Hewlett-Packard September 2011 - March 2013
Sitel April 2011 - September 2011
Sitel January 2008 - April 2011
Sitel October 2007 - January 2008
Sitel September 2006 - October 2007
Skills
BPO, Workforce Management, Call Center, Team Management, Service Delivery, Customer Experience, ITIL, Metrics, Sla, Call Centers, Business Analysis, IT Service Management, Business Process..., HP, Technical Support, Process Improvement, Management, Coaching, Training, Forecasting, Customer Satisfaction, Employee Training, Service Management, Project Planning, Analysis, Service Desk, CRM, Incident Management, IT Operations, Transition Management, IT Management, Business Process, Change Management, IT Outsourcing, Telecommunications, ITIL v3 Foundations..., Contact Centers, Outsourcing, Performance Management, Leadership, Customer Service, Vendor Management, Project Management, SLA
Education
Sofia University St. Kliment Ohridski 2004 — 2008
Bachelor's degree, Business Administration, Management and Operations
University of Dortmund 2002 — 2004
Pre-degree, Business Administration and Management, General
Delray Curtis's Sitel Experience March 1998 - April 1999
Job Senior Application Support Analyst at Sage
Industry Computer Software
Experience
Sage February 2001 - Present
Tidalwave Telephone and Internet April 1999 - January 2001
Sitel March 1998 - April 1999
Skills
Software Implementation, Microsoft SQL Server, SQL, Technical Support, Crystal Reports, Business Analysis, Databases, Requirements Analysis, Agile Methodologies, Troubleshooting, TCP/IP, Software Installation, Testing, Enterprise Software, Citrix, Solution Selling
Education
Shepherd University 1990 — 1996
Bachelors of Science, Computer Programming and Information Systems
Sage February 2001 - Present
Tidalwave Telephone and Internet April 1999 - January 2001
Sitel March 1998 - April 1999
Skills
Software Implementation, Microsoft SQL Server, SQL, Technical Support, Crystal Reports, Business Analysis, Databases, Requirements Analysis, Agile Methodologies, Troubleshooting, TCP/IP, Software Installation, Testing, Enterprise Software, Citrix, Solution Selling
Education
Shepherd University 1990 — 1996
Bachelors of Science, Computer Programming and Information Systems
Keri Sampson Wright Keri Sampson Wright's Sitel Experience March 2008 - September 2011
Job Senior Manager Construction Operations at Dollar General
Industry Construction
Experience
Dollar General March 2014 - Present
Dollar General September 2011 - March 2014
Sitel March 2008 - September 2011
Genesco March 2006 - March 2008
The Mills Corporation January 2004 - March 2006
The Mills Corporation/ St. Louis Mills August 2002 - December 2003
Skills
Green Belt, Lean Sigma, Six Sigma, Microsoft Office, Contract Negotiation, Operations Management, Process Improvement, Contract Management, Leadership, Real Estate, Customer Service, Process Scheduler, Project Management
Education
Rockhurst University 1997 — 2001
Bachelor of Science
Dollar General March 2014 - Present
Dollar General September 2011 - March 2014
Sitel March 2008 - September 2011
Genesco March 2006 - March 2008
The Mills Corporation January 2004 - March 2006
The Mills Corporation/ St. Louis Mills August 2002 - December 2003
Skills
Green Belt, Lean Sigma, Six Sigma, Microsoft Office, Contract Negotiation, Operations Management, Process Improvement, Contract Management, Leadership, Real Estate, Customer Service, Process Scheduler, Project Management
Education
Rockhurst University 1997 — 2001
Bachelor of Science
Nikolay Lyubomirov Nikolay Lyubomirov's Sitel Experience December 2007 - April 2008
Job Sr. Technical Support at Expedia
Industry Outsourcing/Offshoring
Experience
Expedia February 2013 - Present
Adecco Bulgaria October 2011 - February 2013
Sutherland Global Services February 2009 - February 2011
Sutherland Global Services June 2008 - February 2009
Sitel December 2007 - April 2008
Skills
Call Center, Siebel, Active Directory, SAP CRM, Microsoft Dynamics ERP, Windows 7, Microsoft Office 2007, Six Sigma, Windows XP Pro, Command Prompt, McAfee Antivirus, Citrix, CCNA, Technical Support, Quality Assurance, BPO, Call Centers, Team Management, Customer Service, Service Delivery, Sla, Management, Customer Satisfaction, Training, SLA
Education
Cisco Networking Academy 2011 — 2012
CCNA
Sofia University St. Kliment Ohridski 2009 — 2012
PhD, Czech and Slovak Literature
Expedia February 2013 - Present
Adecco Bulgaria October 2011 - February 2013
Sutherland Global Services February 2009 - February 2011
Sutherland Global Services June 2008 - February 2009
Sitel December 2007 - April 2008
Skills
Call Center, Siebel, Active Directory, SAP CRM, Microsoft Dynamics ERP, Windows 7, Microsoft Office 2007, Six Sigma, Windows XP Pro, Command Prompt, McAfee Antivirus, Citrix, CCNA, Technical Support, Quality Assurance, BPO, Call Centers, Team Management, Customer Service, Service Delivery, Sla, Management, Customer Satisfaction, Training, SLA
Education
Cisco Networking Academy 2011 — 2012
CCNA
Sofia University St. Kliment Ohridski 2009 — 2012
PhD, Czech and Slovak Literature
Shae Rath Shae Rath's Sitel Experience 2005 - 2006
Job Vice President at Arvato Digital Services
Industry Outsourcing/Offshoring
Experience
Arvato Bertelsmann October 2009 - Present
ICT Group December 2006 - June 2010
Sitel 2005 - 2006
DecisionOne December 2000 - December 2005
Gateway 1995 - 2000
Gateway Computers 1995 - 2000
Skills
Call Center, BPO, Service Delivery, Customer Experience, Vendor Management, Process Management, Workforce Management, Process Improvement, Customer Retention, Performance Management, Outsourcing, Call Centers, Team Leadership, Cross-functional Team..., Management, Contact Centers, CRM, Telecommunications, People Development, Call Center Development
Education
Southern Nazarene University
School of Professional & Graduate Studies
Arvato Bertelsmann October 2009 - Present
ICT Group December 2006 - June 2010
Sitel 2005 - 2006
DecisionOne December 2000 - December 2005
Gateway 1995 - 2000
Gateway Computers 1995 - 2000
Skills
Call Center, BPO, Service Delivery, Customer Experience, Vendor Management, Process Management, Workforce Management, Process Improvement, Customer Retention, Performance Management, Outsourcing, Call Centers, Team Leadership, Cross-functional Team..., Management, Contact Centers, CRM, Telecommunications, People Development, Call Center Development
Education
Southern Nazarene University
School of Professional & Graduate Studies
Sherry Pedersen Sherry Pedersen's Sitel Experience 2008 - 2009
Job Strategic Business Partner at Profiles International, Inc.
Industry Human Resources
Experience
HR ProVantage 2010 - Present
Profiles International, Inc. 2010 - Present
Sitel 2008 - 2009
Coca-Cola Enterprises 2000 - 2008
JC Penney 1980 - 1999
Education
Rowan University 1972 — 1978
Cumberland County College
Business/Marketing
Vineland High School
HR ProVantage 2010 - Present
Profiles International, Inc. 2010 - Present
Sitel 2008 - 2009
Coca-Cola Enterprises 2000 - 2008
JC Penney 1980 - 1999
Education
Rowan University 1972 — 1978
Cumberland County College
Business/Marketing
Vineland High School
Brent Corbett Brent Corbett's Sitel Experience May 2011 - May 2013
Job Senior Manager at Deloitte
Industry Management Consulting
Experience
Deloitte June 2013 - Present
Sitel May 2011 - May 2013
Ingersoll Rand July 2010 - May 2011
Dell February 2008 - July 2010
Dell, Inc. February 2006 - February 2008
Avaya April 2002 - February 2006
The Alexander Group, Inc. May 2000 - April 2002
The Holm Group, Inc. April 1996 - September 1998
American Viewpoint January 1995 - April 1996
Republican National Committee January 1994 - January 1995
Skills
Sales Compensation, Go-to-market Strategy, Sales Operations, Organizational Design, Mergers, Workforce Planning, Business Process..., Management Consulting, Project Management, Market Research, Executive Pay, Positioning, Global Management, Managerial Finance, Profit, Incentive Programs, Talent Management, Performance Management, SaaS, Change Management, Acquisition Integration, Professional Services, Cross-functional Team..., Strategy, Mergers & Acquisitions, Compensation Issues, Sales Compensation Plans, Strategic Planning, Consulting, Employee Benefits, Telecommunications, Management, Program Management, Salesforce.com, Process Improvement, Start-ups, Solution Selling, Business Planning, Personnel Management, Sales Process, Deferred Compensation, Outsourcing, Executive Management, Vendor Management, Team Leadership, Integration, Analysis, Sales, Sales Management, B2B
Education
Southern Methodist University 1998 — 2000
MBA, Marketing/Strategy
Southern Methodist University 1989 — 1993
BA, History, Political Science
Culver Academy 1986 — 1989
Deloitte June 2013 - Present
Sitel May 2011 - May 2013
Ingersoll Rand July 2010 - May 2011
Dell February 2008 - July 2010
Dell, Inc. February 2006 - February 2008
Avaya April 2002 - February 2006
The Alexander Group, Inc. May 2000 - April 2002
The Holm Group, Inc. April 1996 - September 1998
American Viewpoint January 1995 - April 1996
Republican National Committee January 1994 - January 1995
Skills
Sales Compensation, Go-to-market Strategy, Sales Operations, Organizational Design, Mergers, Workforce Planning, Business Process..., Management Consulting, Project Management, Market Research, Executive Pay, Positioning, Global Management, Managerial Finance, Profit, Incentive Programs, Talent Management, Performance Management, SaaS, Change Management, Acquisition Integration, Professional Services, Cross-functional Team..., Strategy, Mergers & Acquisitions, Compensation Issues, Sales Compensation Plans, Strategic Planning, Consulting, Employee Benefits, Telecommunications, Management, Program Management, Salesforce.com, Process Improvement, Start-ups, Solution Selling, Business Planning, Personnel Management, Sales Process, Deferred Compensation, Outsourcing, Executive Management, Vendor Management, Team Leadership, Integration, Analysis, Sales, Sales Management, B2B
Education
Southern Methodist University 1998 — 2000
MBA, Marketing/Strategy
Southern Methodist University 1989 — 1993
BA, History, Political Science
Culver Academy 1986 — 1989
Stephen Rosseter Stephen Rosseter's Sitel Experience 1993 - 1998
Job Personal Lines Business Technology Testing Manager at American Family Insurance
Industry Insurance
Experience
American Family Insurance September 1998 - Present
Sitel 1993 - 1998
Software Publishing Corporation 1993 - 1995
Skills
Insurance, SDLC, Process Improvement, Vendor Management, Project Management, Business Analysis, Program Management, Resource Management, SharePoint, IT Management, Call Center, Visio, Release Management, Change Management, Software Development, ITIL, Requirements Analysis, Requirements Gathering, Call Centers
Education
San Jose State University 1983 — 1989
BA, Psychology
American Family Insurance September 1998 - Present
Sitel 1993 - 1998
Software Publishing Corporation 1993 - 1995
Skills
Insurance, SDLC, Process Improvement, Vendor Management, Project Management, Business Analysis, Program Management, Resource Management, SharePoint, IT Management, Call Center, Visio, Release Management, Change Management, Software Development, ITIL, Requirements Analysis, Requirements Gathering, Call Centers
Education
San Jose State University 1983 — 1989
BA, Psychology
Maria Ilieva Maria Ilieva's Sitel Experience October 2010 - June 2012
Job Business Analyst
Industry Food & Beverages
Experience
Pernod Ricard Bulgaria June 2012 - Present
Sitel October 2010 - June 2012
Sitel January 2010 - October 2010
Sitel February 2008 - December 2009
Skills
Analysis, Customer Satisfaction, Management, Workforce Management, Business Analysis, Training, Team Management, Outsourcing, Service Delivery, Customer Experience, Performance Management, Business Process..., Business Development, Business Strategy, Forecasting, Process Improvement, CRM, Business Intelligence, Call Centers, Project Planning, Team Leadership, Account Management, BPO, Operations Management, Market Research, Business Planning, Strategy, Vendor Management, Cross-functional Team..., Six Sigma, Leadership, Digital Marketing, Sales, Project Management, Social Media, Pricing, Brand Management, Strategic Planning
Education
Sofia University St. Kliment Ohridski 2009 — 2011
Master of Science (MSc), Strategic Мanagement
Sofia University St. Kliment Ohridski 2005 — 2009
Bachelor of Science (BSc), Economics
English Language School - Ruse 2000 — 2005
Pernod Ricard Bulgaria June 2012 - Present
Sitel October 2010 - June 2012
Sitel January 2010 - October 2010
Sitel February 2008 - December 2009
Skills
Analysis, Customer Satisfaction, Management, Workforce Management, Business Analysis, Training, Team Management, Outsourcing, Service Delivery, Customer Experience, Performance Management, Business Process..., Business Development, Business Strategy, Forecasting, Process Improvement, CRM, Business Intelligence, Call Centers, Project Planning, Team Leadership, Account Management, BPO, Operations Management, Market Research, Business Planning, Strategy, Vendor Management, Cross-functional Team..., Six Sigma, Leadership, Digital Marketing, Sales, Project Management, Social Media, Pricing, Brand Management, Strategic Planning
Education
Sofia University St. Kliment Ohridski 2009 — 2011
Master of Science (MSc), Strategic Мanagement
Sofia University St. Kliment Ohridski 2005 — 2009
Bachelor of Science (BSc), Economics
English Language School - Ruse 2000 — 2005
Rachel Ledesma's Sitel Experience July 2014 - October 2014
Job
Industry Medical Practice
Experience
Physician Partners February 2015 - Present
Sitel July 2014 - October 2014
Urology Associates of Houston June 2013 - November 2013
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, Research, Data Entry, Training, Teamwork, Team Building, Time Management
Education
Sam Houston State University 2002 — 2006
Biological Sciences
Physician Partners February 2015 - Present
Sitel July 2014 - October 2014
Urology Associates of Houston June 2013 - November 2013
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, Research, Data Entry, Training, Teamwork, Team Building, Time Management
Education
Sam Houston State University 2002 — 2006
Biological Sciences
Tamanna (Tammy) Patel Tamanna (Tammy) Patel's Sitel Experience April 2005 - August 2005
Job Client Relationship Executive
Industry Information Technology and Services
Experience
Collabera April 2014 - Present
Optima Communications International Inc. April 2013 - April 2014
Collabera November 2009 - February 2013
Orange Business UK August 2005 - October 2009
Sitel April 2005 - August 2005
Damodar Infotech January 2004 - March 2005
Damodar Infotech October 2001 - January 2004
Skills
Technical Recruiting, Vendor Management, Team Management, Call Centers, Recruiting, Service Delivery, Sourcing, Outsourcing, Telecommunications, Employee Relations, Customer Service, Human Resources, Performance Management, Screening, Team Leadership, Customer Satisfaction, Troubleshooting, Account Management, Management, Employee Engagement, Leadership, Positive Team Player, Building Relationships, Benefits Negotiation, Internet Recruiting, CRM, Interviews, Training
Education
Sardar Patel University 2002 — 2003
PGD in Computer Applications, Computer Science
Sardar Patel University 1999 — 2002
Bachelor of Science (B.Sc.), Mathematics
Collabera April 2014 - Present
Optima Communications International Inc. April 2013 - April 2014
Collabera November 2009 - February 2013
Orange Business UK August 2005 - October 2009
Sitel April 2005 - August 2005
Damodar Infotech January 2004 - March 2005
Damodar Infotech October 2001 - January 2004
Skills
Technical Recruiting, Vendor Management, Team Management, Call Centers, Recruiting, Service Delivery, Sourcing, Outsourcing, Telecommunications, Employee Relations, Customer Service, Human Resources, Performance Management, Screening, Team Leadership, Customer Satisfaction, Troubleshooting, Account Management, Management, Employee Engagement, Leadership, Positive Team Player, Building Relationships, Benefits Negotiation, Internet Recruiting, CRM, Interviews, Training
Education
Sardar Patel University 2002 — 2003
PGD in Computer Applications, Computer Science
Sardar Patel University 1999 — 2002
Bachelor of Science (B.Sc.), Mathematics
Gregory S Kennedy Gregory S Kennedy's Sitel Experience March 2004 - January 2005
Job System Administrator at JETT Business Technology
Industry Information Technology and Services
Experience
JETT Business Technology September 2013 - Present
BlueWave Computing May 2012 - August 2013
BlueWave Computing November 2010 - May 2012
Southern Polytechnic State University 2010 - 2010
SITEL March 2004 - January 2005
Skills
Windows Desktop..., Active Directory, Linux, DNS, Windows Server, VMware ESX, VMware, Firewalls, Network Administration, Microsoft Exchange, VPN, Disaster Recovery, Networking, Network Security, System Administration, Virtualization, Servers
Education
Southern Polytechnic State University 2009 — 2011
Bachelor's, Information Technology
Augusta Technical College 2004 — 2007
Associate, Networking
JETT Business Technology September 2013 - Present
BlueWave Computing May 2012 - August 2013
BlueWave Computing November 2010 - May 2012
Southern Polytechnic State University 2010 - 2010
SITEL March 2004 - January 2005
Skills
Windows Desktop..., Active Directory, Linux, DNS, Windows Server, VMware ESX, VMware, Firewalls, Network Administration, Microsoft Exchange, VPN, Disaster Recovery, Networking, Network Security, System Administration, Virtualization, Servers
Education
Southern Polytechnic State University 2009 — 2011
Bachelor's, Information Technology
Augusta Technical College 2004 — 2007
Associate, Networking
Vesela Palova Vesela Palova's Sitel Experience June 2009 - September 2011
Job Content Editor at Emerging Markets Information Service EMIS
Industry Information Services
Experience
Emerging Markets Information Service - EMIS October 2011 - Present
Eyes on four paws Foundation June 2012 - April 2014
Sitel June 2009 - September 2011
Skills
Editorial Product..., Editorial, Business Analytics, Report Writing, English, Slovenian, Croatian, Serbian, Russian, French, Economics, CRM, Administrative..., Customer Service, Siebel, Microsoft Office, Mac OS, Data management..., Web Development, Emerging Markets, Analysis, Translation, Journalism, Market Analysis, Media Monitoring
Education
Sofia University St. Kliment Ohridski 2004 — 2015
Master's degree, Economics
Sofia University St. Kliment Ohridski 2004 — 2010
Master of Slavic languages, Slavic Languages, Literatures, and Linguistics, General
Lycee francais - Burgas 2000 — 2004
French language school, French Language and Literature
Emerging Markets Information Service - EMIS October 2011 - Present
Eyes on four paws Foundation June 2012 - April 2014
Sitel June 2009 - September 2011
Skills
Editorial Product..., Editorial, Business Analytics, Report Writing, English, Slovenian, Croatian, Serbian, Russian, French, Economics, CRM, Administrative..., Customer Service, Siebel, Microsoft Office, Mac OS, Data management..., Web Development, Emerging Markets, Analysis, Translation, Journalism, Market Analysis, Media Monitoring
Education
Sofia University St. Kliment Ohridski 2004 — 2015
Master's degree, Economics
Sofia University St. Kliment Ohridski 2004 — 2010
Master of Slavic languages, Slavic Languages, Literatures, and Linguistics, General
Lycee francais - Burgas 2000 — 2004
French language school, French Language and Literature
Nancy Stewart, PHR's Sitel Experience June 2013 - Present
Job Human Resources Manager at Sitel
Industry Outsourcing/Offshoring
Experience
Sitel June 2013 - Present
Independent HR Consultant June 2012 - June 2013
Amethyst Research, Inc. October 2009 - May 2012
1-800-FLOWERS.COM January 2001 - October 2008
Lemco Enterprises, Inc. September 1997 - June 1999
Skills
Employee Relations, Change Management, Employment Law, Coaching, HRIS, Policy Design, Employee Handbook Design, Performance Management, Manufacturing, Safety, Workers Compensation, Manager Development, Career Development..., Legal Compliance, FMLA Management, New Hire Orientations, Performance Review..., Benefits Management, Open Enrollment, Unemployment Claims, Corporate Citizenship, Recruiting, Job Description Creation, FMLA, Management Development, HR Policies, Employee Benefits, Leadership, Management, Deferred Compensation, Employee Handbooks, Workforce Planning, Benefits Administration, Hiring, Interviews, Personnel Management, Onboarding, Succession Planning
Education
Southeastern Oklahoma State University 1983 — 1985
Sitel June 2013 - Present
Independent HR Consultant June 2012 - June 2013
Amethyst Research, Inc. October 2009 - May 2012
1-800-FLOWERS.COM January 2001 - October 2008
Lemco Enterprises, Inc. September 1997 - June 1999
Skills
Employee Relations, Change Management, Employment Law, Coaching, HRIS, Policy Design, Employee Handbook Design, Performance Management, Manufacturing, Safety, Workers Compensation, Manager Development, Career Development..., Legal Compliance, FMLA Management, New Hire Orientations, Performance Review..., Benefits Management, Open Enrollment, Unemployment Claims, Corporate Citizenship, Recruiting, Job Description Creation, FMLA, Management Development, HR Policies, Employee Benefits, Leadership, Management, Deferred Compensation, Employee Handbooks, Workforce Planning, Benefits Administration, Hiring, Interviews, Personnel Management, Onboarding, Succession Planning
Education
Southeastern Oklahoma State University 1983 — 1985
Shane Day Shane Day's Sitel Experience September 2006 - September 2008
Job IMCA/DCBC Surface Supplied Diver
Industry Oil & Energy
Experience
ODS Marine September 2010 - Present
PCL Construction December 2012 - May 2013
HSI Solutions June 2012 - October 2012
Eagle West Wind Energy September 2010 - May 2012
ctc TrainCanada September 2007 - April 2010
Nova Networks September 2008 - September 2009
Covidien Healthcare September 2006 - September 2008
Sitel September 2006 - September 2008
International Military Services LLC April 2003 - September 2005
Canadian Armed Forces April 1999 - April 2003
Skills
Commercial Diving, Offshore Drilling, Team Leadership, Technical Communication, Construction, Problem Solving, Team Building, Customer Relations, First Aid, Quality Control, Microsoft Office, Troubleshooting, Offshore Outsourcing, Offshore Operations, Project Management, Leadership, Management, Customer Service, Windows, Project Planning, Operations Management, Training, Technical Support, System Administration, Change Management, Cisco Technologies, Coaching, Supervisory Skills, Manufacturing, Software Documentation, Networking, Software Installation, Switches, Call Centers, Strategic Planning, Servers, Subsea Engineering, Pipelines, BOSIET, Diving, Offshore Construction, Commissioning, Underwater, Cranes, Gas, HUET, Hydraulics, Onshore, Marine Engineering
Education
Canadian Working Divers Institute 2010 — 2010
Catagory 1 Unrestricted Surface Supplied Diver, Commercial Diving
Royal Military College of Canada/Collège militaire royal du Canada 2011 — 2016
Bachelor of Military Arts and Sciences, psychology & international relations
ODS Marine September 2010 - Present
PCL Construction December 2012 - May 2013
HSI Solutions June 2012 - October 2012
Eagle West Wind Energy September 2010 - May 2012
ctc TrainCanada September 2007 - April 2010
Nova Networks September 2008 - September 2009
Covidien Healthcare September 2006 - September 2008
Sitel September 2006 - September 2008
International Military Services LLC April 2003 - September 2005
Canadian Armed Forces April 1999 - April 2003
Skills
Commercial Diving, Offshore Drilling, Team Leadership, Technical Communication, Construction, Problem Solving, Team Building, Customer Relations, First Aid, Quality Control, Microsoft Office, Troubleshooting, Offshore Outsourcing, Offshore Operations, Project Management, Leadership, Management, Customer Service, Windows, Project Planning, Operations Management, Training, Technical Support, System Administration, Change Management, Cisco Technologies, Coaching, Supervisory Skills, Manufacturing, Software Documentation, Networking, Software Installation, Switches, Call Centers, Strategic Planning, Servers, Subsea Engineering, Pipelines, BOSIET, Diving, Offshore Construction, Commissioning, Underwater, Cranes, Gas, HUET, Hydraulics, Onshore, Marine Engineering
Education
Canadian Working Divers Institute 2010 — 2010
Catagory 1 Unrestricted Surface Supplied Diver, Commercial Diving
Royal Military College of Canada/Collège militaire royal du Canada 2011 — 2016
Bachelor of Military Arts and Sciences, psychology & international relations
Andrew Lindley's Sitel Experience November 2009 - March 2010
Job Sales Agent at Expert Global Solutions
Industry Motion Pictures and Film
Experience
Expert Global Solutions May 2014 - Present
Self-Employed October 2004 - Present
MI Geeks February 2014 - May 2014
Trillium Pointe Apartment Homes September 2011 - February 2014
Bed Bath & Beyond October 2010 - August 2011
Chick-fil-A Restaurants October 2009 - August 2010
Sitel November 2009 - March 2010
Dave Christiano Films October 2004 - July 2009
WSAE Radio January 1999 - August 2004
20th Century Fox Film August 2002 - August 2002
Skills
Final Cut Pro, Video Production, Film Production, Videography, Editing, Broadcast, Film Editing, Non-linear Editing
Education
Spring Arbor University 1997 — 2003
Communications, Film Production
Expert Global Solutions May 2014 - Present
Self-Employed October 2004 - Present
MI Geeks February 2014 - May 2014
Trillium Pointe Apartment Homes September 2011 - February 2014
Bed Bath & Beyond October 2010 - August 2011
Chick-fil-A Restaurants October 2009 - August 2010
Sitel November 2009 - March 2010
Dave Christiano Films October 2004 - July 2009
WSAE Radio January 1999 - August 2004
20th Century Fox Film August 2002 - August 2002
Skills
Final Cut Pro, Video Production, Film Production, Videography, Editing, Broadcast, Film Editing, Non-linear Editing
Education
Spring Arbor University 1997 — 2003
Communications, Film Production
Nicole (Mandley) Rhone Nicole (Mandley) Rhone's Sitel Experience October 2003 - September 2006
Job HR Business Partner at Brookfield Global Relocation Services
Industry Real Estate
Experience
Brookfield Global Relocation Services April 2014 - Present
Fairway Talent August 2013 - February 2014
Netcost Claim Services February 2013 - August 2013
Northwestern Medical Faculty Foundation November 2011 - February 2013
Hometown America January 2008 - November 2011
Sitel October 2003 - September 2006
Skills
Spreadsheets, Accounts Payable, Microsoft Office, Human Resources, Employee Relations, Access, Event Planning, ADP Payroll, Invoicing, Process Improvement, Office Management, Office Administration, New Hire Orientations, Personnel Management, Benefits Administration, Employee Benefits, PeopleSoft, Training, Recruiting, Onboarding, HRIS, Employee Training, PowerPoint, Interviews, Applicant Tracking..., Talent Acquisition, Performance Management, Management, Organizational..., Administrative..., Talent Management, Hiring, Resume Writing, Temporary Staffing, Project Planning, College Recruiting, Nonprofits, Internet Recruiting, Temporary Placement, Social Networking, Employment Law, Event Management, Microsoft Excel, Administration
Education
Walden University 2013 — 2015
Master of Science (M.S.), Human Resources Management and Services
Roosevelt University 2009 — 2012
BS, Business Administration - HR Management
Harold Washington College 2007 — 2009
Associates, Arts and Science
University of Wisconsin-Parkside 2001 — 2002
Bachelor of Science - Business Administration/HR Management, Human Resources Management and Services
Madison West High School 1998 — 2002
Diploma, Liberal Studies
Brookfield Global Relocation Services April 2014 - Present
Fairway Talent August 2013 - February 2014
Netcost Claim Services February 2013 - August 2013
Northwestern Medical Faculty Foundation November 2011 - February 2013
Hometown America January 2008 - November 2011
Sitel October 2003 - September 2006
Skills
Spreadsheets, Accounts Payable, Microsoft Office, Human Resources, Employee Relations, Access, Event Planning, ADP Payroll, Invoicing, Process Improvement, Office Management, Office Administration, New Hire Orientations, Personnel Management, Benefits Administration, Employee Benefits, PeopleSoft, Training, Recruiting, Onboarding, HRIS, Employee Training, PowerPoint, Interviews, Applicant Tracking..., Talent Acquisition, Performance Management, Management, Organizational..., Administrative..., Talent Management, Hiring, Resume Writing, Temporary Staffing, Project Planning, College Recruiting, Nonprofits, Internet Recruiting, Temporary Placement, Social Networking, Employment Law, Event Management, Microsoft Excel, Administration
Education
Walden University 2013 — 2015
Master of Science (M.S.), Human Resources Management and Services
Roosevelt University 2009 — 2012
BS, Business Administration - HR Management
Harold Washington College 2007 — 2009
Associates, Arts and Science
University of Wisconsin-Parkside 2001 — 2002
Bachelor of Science - Business Administration/HR Management, Human Resources Management and Services
Madison West High School 1998 — 2002
Diploma, Liberal Studies
Neli Gerganova Neli Gerganova's Sitel Experience August 2014 - Present
Job Quality Assurance Specialist at Sitel
Industry Outsourcing/Offshoring
Experience
Sitel August 2014 - Present
Sitel December 2013 - July 2014
Sitel February 2011 - November 2013
Sitel July 2009 - February 2011
Sitel October 2007 - May 2009
Skills
German, English, BPO, Translation, Outsourcing, Telecommunications, Customer Experience, Customer Service, Human Resources, Teamwork, Technical Support, Customer Satisfaction, Marketing, Call Centers, Analysis, Operations Management, Training, Back Office, Multilingual, Market Research, Workforce Management, Project Management, Process Improvement, Service Delivery, Team Leadership, Performance Management, Customer Relations, Problem Solving, Quality Management, Quality Assurance, Business Analysis
Education
Sofia University St. Kliment Ohridski 2008 — 2011
Master, Business Adminstration - Strategic Managment
Sofia University St. Kliment Ohridski 2004 — 2008
Bachelor, German Studies
Sitel August 2014 - Present
Sitel December 2013 - July 2014
Sitel February 2011 - November 2013
Sitel July 2009 - February 2011
Sitel October 2007 - May 2009
Skills
German, English, BPO, Translation, Outsourcing, Telecommunications, Customer Experience, Customer Service, Human Resources, Teamwork, Technical Support, Customer Satisfaction, Marketing, Call Centers, Analysis, Operations Management, Training, Back Office, Multilingual, Market Research, Workforce Management, Project Management, Process Improvement, Service Delivery, Team Leadership, Performance Management, Customer Relations, Problem Solving, Quality Management, Quality Assurance, Business Analysis
Education
Sofia University St. Kliment Ohridski 2008 — 2011
Master, Business Adminstration - Strategic Managment
Sofia University St. Kliment Ohridski 2004 — 2008
Bachelor, German Studies
Jonathan Northwood Jonathan Northwood's Sitel Experience December 2004 - December 2005
Job Service Desk Technician at VanderHouwen & Associates
Industry Writing and Editing
Experience
VanderHouwen & Associates February 2013 - Present
JMN Studios July 2012 - Present
Yahoo! May 2010 - July 2012
Stream Global Services April 2008 - May 2010
Weblogs, Inc. October 2007 - August 2008
Netflix January 2007 - September 2007
Convergys January 2006 - November 2006
Sitel December 2004 - December 2005
Intel Corporation July 2004 - September 2004
Encompass Teleservices October 2003 - June 2004
Skills
Blogging, Quality Assurance, Writing, Social Media, Personnel Management, Photography, Social Media Marketing, Editing, Technical Writing, Photoshop, Content Management, Software Documentation, Training, CRM, Copywriting, Management, Facebook, Web Content, Copy Editing, Marketing Communications, User Experience, WordPress, Public Relations, Content Strategy, Analysis, Technical Support
Education
Southern Oregon University 1991 — 1994
B.S., History, 3.3
VanderHouwen & Associates February 2013 - Present
JMN Studios July 2012 - Present
Yahoo! May 2010 - July 2012
Stream Global Services April 2008 - May 2010
Weblogs, Inc. October 2007 - August 2008
Netflix January 2007 - September 2007
Convergys January 2006 - November 2006
Sitel December 2004 - December 2005
Intel Corporation July 2004 - September 2004
Encompass Teleservices October 2003 - June 2004
Skills
Blogging, Quality Assurance, Writing, Social Media, Personnel Management, Photography, Social Media Marketing, Editing, Technical Writing, Photoshop, Content Management, Software Documentation, Training, CRM, Copywriting, Management, Facebook, Web Content, Copy Editing, Marketing Communications, User Experience, WordPress, Public Relations, Content Strategy, Analysis, Technical Support
Education
Southern Oregon University 1991 — 1994
B.S., History, 3.3
Jonalyn Phelan's Sitel Experience September 2008 - April 2010
Job Credentials Analyst at College of Lake County
Industry Education Management
Experience
College of Lake County August 2015 - Present
Southern Illinois University Carbondale November 2013 - August 2015
Southern Illinois University October 2012 - November 2013
Southern Illinois University May 2012 - October 2012
Walmart October 2011 - April 2012
Central Texas College July 2010 - June 2011
Sitel September 2008 - April 2010
Skills
Microsoft Excel, PowerPoint, Microsoft Office, Microsoft Word, Customer Service, English, Windows, Research, Outlook, Teaching, Photoshop, Public Speaking, HTML, Strategic Planning, Budgets, Program Management, Recruiting, Interviews, Sales, Management, Higher Education, Leadership, Military, Program Development, Training, Team Building, Leadership Development
Education
Southern Illinois University, Carbondale 2015 — 2017
Master's of Science, Workforce Education and Development
University of Phoenix 2010 — 2012
Master of Business Administration (MBA), 3.9 GPA
University of the Philippines 2002 — 2007
BS Management
College of Lake County August 2015 - Present
Southern Illinois University Carbondale November 2013 - August 2015
Southern Illinois University October 2012 - November 2013
Southern Illinois University May 2012 - October 2012
Walmart October 2011 - April 2012
Central Texas College July 2010 - June 2011
Sitel September 2008 - April 2010
Skills
Microsoft Excel, PowerPoint, Microsoft Office, Microsoft Word, Customer Service, English, Windows, Research, Outlook, Teaching, Photoshop, Public Speaking, HTML, Strategic Planning, Budgets, Program Management, Recruiting, Interviews, Sales, Management, Higher Education, Leadership, Military, Program Development, Training, Team Building, Leadership Development
Education
Southern Illinois University, Carbondale 2015 — 2017
Master's of Science, Workforce Education and Development
University of Phoenix 2010 — 2012
Master of Business Administration (MBA), 3.9 GPA
University of the Philippines 2002 — 2007
BS Management
Taha H Taha H's Sitel Experience 2007 - 2007
Job Senior NOC Analyst (Monitoring Team) at Tucows inc.
Industry Information Technology and Services
Experience
Tucows Senior Network Operations Center AnalystTucows2010 - Present
Tucows 2008 - 2009
Tucows inc. May 2007 - April 2008
Teratech Computers June 2005 - January 2007
Sitel 2007 - 2007
Skills
DNS, Cisco Technologies, Linux, Troubleshooting, Windows 7, Apache, Technical Support, Virtualization, System Administration, Networking, Data Center, Servers, Unix, TCP/IP, Switches, Routing, VPN, Red Hat Linux, VMware, Firewalls, Perl, DHCP, Shell Scripting, Solaris, Network Administration, Network Security, High Availability, Disaster Recovery, Network Design, Security, Xen, WAN, Operating Systems, Windows Server, VoIP, Cloud Computing, Blackberry Enterprise..., MySQL, Active Directory, Incident Management, SMTP
Education
Seneca College of Applied Arts and Technology 2004 — 2007
Honours Graduate, Networking and Information Security
York University 2000 — 2003
Biotechnology and Recombinent Genetics
Tucows Senior Network Operations Center AnalystTucows2010 - Present
Tucows 2008 - 2009
Tucows inc. May 2007 - April 2008
Teratech Computers June 2005 - January 2007
Sitel 2007 - 2007
Skills
DNS, Cisco Technologies, Linux, Troubleshooting, Windows 7, Apache, Technical Support, Virtualization, System Administration, Networking, Data Center, Servers, Unix, TCP/IP, Switches, Routing, VPN, Red Hat Linux, VMware, Firewalls, Perl, DHCP, Shell Scripting, Solaris, Network Administration, Network Security, High Availability, Disaster Recovery, Network Design, Security, Xen, WAN, Operating Systems, Windows Server, VoIP, Cloud Computing, Blackberry Enterprise..., MySQL, Active Directory, Incident Management, SMTP
Education
Seneca College of Applied Arts and Technology 2004 — 2007
Honours Graduate, Networking and Information Security
York University 2000 — 2003
Biotechnology and Recombinent Genetics
Adrian Loder Adrian Loder's Sitel Experience August 2013 - Present
Job Performance Improvement Process Manager at Sitel
Industry Outsourcing/Offshoring
Experience
Sitel August 2013 - Present
Sitel April 2012 - August 2013
Sitel May 2010 - April 2012
Skills
Analysis, Management, Process Improvement, Call Centers, Customer Service, Change Management, Training, Coaching, Vendor Management, Service Delivery, Six Sigma, Leadership
Education
Sarah Lawrence College 1997 — 2001
B.A., Economics
Sarah Lawrence College 1997 — 2001
BA, specialty in Economics, Economics
Sitel August 2013 - Present
Sitel April 2012 - August 2013
Sitel May 2010 - April 2012
Skills
Analysis, Management, Process Improvement, Call Centers, Customer Service, Change Management, Training, Coaching, Vendor Management, Service Delivery, Six Sigma, Leadership
Education
Sarah Lawrence College 1997 — 2001
B.A., Economics
Sarah Lawrence College 1997 — 2001
BA, specialty in Economics, Economics
Chiquita Stone Chiquita Stone's Sitel Experience May 2012 - August 2012
Job Site Coordinator at Statesboro Bulloch Parks and Recreations
Industry Marketing and Advertising
Experience
Statesboro Bulloch Parks and Recreations July 2013 - Present
Steak n Shake February 2013 - Present
Sitel May 2012 - August 2012
BI-LO July 2008 - May 2012
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, Research, Teamwork, Social Media, Public Speaking, English, Java, HTML, Windows, Matlab, Event Planning, Time Management
Education
Georgia Southern University 2011 — 2015
Bachelor's Degree, Marketing, sociology
Savannah State University 2010 — 2011
Statesboro Bulloch Parks and Recreations July 2013 - Present
Steak n Shake February 2013 - Present
Sitel May 2012 - August 2012
BI-LO July 2008 - May 2012
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, Research, Teamwork, Social Media, Public Speaking, English, Java, HTML, Windows, Matlab, Event Planning, Time Management
Education
Georgia Southern University 2011 — 2015
Bachelor's Degree, Marketing, sociology
Savannah State University 2010 — 2011
Mohamoud Awad's Sitel Experience June 2007 - October 2007
Job Motivated Emerging Business professional
Industry Telecommunications
Experience
UPS October 2014 - Present
Rogers Communications November 2007 - Present
Rogers Communications September 2011 - May 2013
Sitel June 2007 - October 2007
Sitel March 2007 - June 2007
Staples May 2005 - March 2007
YMCA Canada 2004 - 2007
Skills
Team Leadership, Performance Management, Customer Service, Business Analysis, Human Resources, Recruiting, Time Management, Employee Relations, Problem Solving, HRIS, Financial Accounting, Process Improvement, Logical Thinker, Interpersonal Skill, Judgment, Employment Law, Analytical Reasoning, Team Building, Analysis, Accounts Receivable, SAP, Payroll, Microsoft Excel, Microsoft Office, Leadership
Education
Ryerson University 2009 — 2012
B.comm, Human Resource Management
Seneca College of Applied Arts and Technology 2004 — 2008
3 year accounting and finance diploma, Accounting and Finance
UPS October 2014 - Present
Rogers Communications November 2007 - Present
Rogers Communications September 2011 - May 2013
Sitel June 2007 - October 2007
Sitel March 2007 - June 2007
Staples May 2005 - March 2007
YMCA Canada 2004 - 2007
Skills
Team Leadership, Performance Management, Customer Service, Business Analysis, Human Resources, Recruiting, Time Management, Employee Relations, Problem Solving, HRIS, Financial Accounting, Process Improvement, Logical Thinker, Interpersonal Skill, Judgment, Employment Law, Analytical Reasoning, Team Building, Analysis, Accounts Receivable, SAP, Payroll, Microsoft Excel, Microsoft Office, Leadership
Education
Ryerson University 2009 — 2012
B.comm, Human Resource Management
Seneca College of Applied Arts and Technology 2004 — 2008
3 year accounting and finance diploma, Accounting and Finance
Sara Campos Chaves's Sitel Experience December 2005 - May 2009
Job Bilingual Crisis Intervention Specialist/Service Coordinator at Heartly House, Inc
Industry Nonprofit Organization Management
Experience
Heartly House, Inc May 2014 - Present
Circuit Court of Frederick County August 2012 - April 2014
DC Safe, Inc May 2010 - July 2012
SPARKS June 2009 - April 2010
Sitel December 2005 - May 2009
Skills
Non-profits, Community Outreach, Volunteer Management, Public Speaking, Social Media, Social Services, Spanish, Microsoft Office, PowerPoint, Bilingual, Volunteering, Crisis Intervention, Sexual Violence, Domestic Violence, Case Managment, Advocate, Advocacy, Team-oriented, Teamwork, Customer Service, Case Management, Nonprofits
Education
Salisbury University 2015 — 2019
Master of Social Work (MSW), Social Work
The University of New Mexico 2005 — 2009
Bachelor of Arts (B.A.), Sociology and Spanish, 3.4
Heartly House, Inc May 2014 - Present
Circuit Court of Frederick County August 2012 - April 2014
DC Safe, Inc May 2010 - July 2012
SPARKS June 2009 - April 2010
Sitel December 2005 - May 2009
Skills
Non-profits, Community Outreach, Volunteer Management, Public Speaking, Social Media, Social Services, Spanish, Microsoft Office, PowerPoint, Bilingual, Volunteering, Crisis Intervention, Sexual Violence, Domestic Violence, Case Managment, Advocate, Advocacy, Team-oriented, Teamwork, Customer Service, Case Management, Nonprofits
Education
Salisbury University 2015 — 2019
Master of Social Work (MSW), Social Work
The University of New Mexico 2005 — 2009
Bachelor of Arts (B.A.), Sociology and Spanish, 3.4
Yana Popova's Sitel Experience August 2013 - July 2014
Job Network Engineer at Sutherland Global Services
Industry Outsourcing/Offshoring
Experience
Cisco at Sutherland Global Services June 2015 - Present
Ingram Micro December 2014 - June 2015
Sitel August 2013 - July 2014
Sitel September 2012 - July 2014
Academy Language School 2010 - 2012
Ayli Language School 2010 - 2012
Skills
Customer Service, Team Leadership, Team Management, Microsoft Office, Coaching, Training, Technical Support, Teamwork, English, German, Soft Skills, Call Centers, Foreign Languages, E-Learning, Translation, Language Teaching, Team Motivation, Team Organisation, Office 365, Cloud Computing, Customer Satisfaction, Windows 8, Windows Live ID, Affirming Feedback, Constructive Feedback, Presentation Skills, Software Installation, Interviewing Skills, Analysis, Performance Management, Management, Leadership, Outsourcing, Networking
Education
Sofia University St. Kliment Ohridski 2013 — 2015
Master's degree, International Business
Sofia University St. Kliment Ohridski 2008 — 2012
Bachelor of Science (BS), Past and Present of South-Eastern Europe
Fifth Language School Varna 2004 — 2008
Cisco at Sutherland Global Services June 2015 - Present
Ingram Micro December 2014 - June 2015
Sitel August 2013 - July 2014
Sitel September 2012 - July 2014
Academy Language School 2010 - 2012
Ayli Language School 2010 - 2012
Skills
Customer Service, Team Leadership, Team Management, Microsoft Office, Coaching, Training, Technical Support, Teamwork, English, German, Soft Skills, Call Centers, Foreign Languages, E-Learning, Translation, Language Teaching, Team Motivation, Team Organisation, Office 365, Cloud Computing, Customer Satisfaction, Windows 8, Windows Live ID, Affirming Feedback, Constructive Feedback, Presentation Skills, Software Installation, Interviewing Skills, Analysis, Performance Management, Management, Leadership, Outsourcing, Networking
Education
Sofia University St. Kliment Ohridski 2013 — 2015
Master's degree, International Business
Sofia University St. Kliment Ohridski 2008 — 2012
Bachelor of Science (BS), Past and Present of South-Eastern Europe
Fifth Language School Varna 2004 — 2008
andre Jennings andre Jennings's Sitel Experience March 2011 - July 2013
Job Telecommunications Professional
Industry Telecommunications
Experience
C3/CustomerContactChannels, Inc. September 2014 - March 2015
Southwest Airlines August 2013 - March 2014
Sitel March 2011 - July 2013
Hilton Worldwide March 2008 - October 2010
Skills
customer service, telecommunications, Typing
Education
San Jacinto College 2004 — 2007
High School
C3/CustomerContactChannels, Inc. September 2014 - March 2015
Southwest Airlines August 2013 - March 2014
Sitel March 2011 - July 2013
Hilton Worldwide March 2008 - October 2010
Skills
customer service, telecommunications, Typing
Education
San Jacinto College 2004 — 2007
High School
Maria Lourdes Legaspi's Sitel Experience September 2004 - March 2007
Job Business Development Manager at Transpeed Communications Inc.
Industry Outsourcing/Offshoring
Experience
Transpeed Communications Inc. July 2015 - Present
ProV International August 2013 - July 2015
ProV International January 2012 - August 2013
ProV International January 2011 - June 2012
SYNNEX February 2007 - December 2010
Sitel September 2004 - March 2007
Education
Siena College 1998 — 2001
Bachelor of Science, Management
De Los Santos College
Advances in Health Sciences Education
St Theresa's College
Secondary School
Transpeed Communications Inc. July 2015 - Present
ProV International August 2013 - July 2015
ProV International January 2012 - August 2013
ProV International January 2011 - June 2012
SYNNEX February 2007 - December 2010
Sitel September 2004 - March 2007
Education
Siena College 1998 — 2001
Bachelor of Science, Management
De Los Santos College
Advances in Health Sciences Education
St Theresa's College
Secondary School
Wendy Harkness, Esq., SPHR's Sitel Experience April 1999 - January 2000
Job Chief People Officer at Captain D's
Industry Food & Beverages
Experience
Captain D's April 2015 - Present
Advantage Waypoint July 2012 - April 2015
National Restaurant Development, Inc January 2010 - July 2012
Checkers Drive-In Restaurants, Inc. 2005 - January 2010
Modern Business Associates 2003 - 2005
Sponsler, Bennett 2002 - 2003
Sitel April 1999 - January 2000
Bank of America May 1995 - April 1999
Skills
Business Strategy, Employee Relations, FLSA, FMLA, Organizational..., Talent Management, Leadership Development, Benefits Design, Compensation, Executive Coaching, Public Relations, Labor Relations, Employment Law, Negotiating Contracts, Diversity, Business Acquisition, Speaking Engagements, Deferred Compensation, Employer Branding, Franchising, Training, Strategy, Contract Negotiation, EEOC, HR Policies, Coaching, Talent Acquisition, Public Speaking, Employee Training, Leadership, Union Avoidance, Employee Benefits, Executive Pay, Recruiting, Human Resources, Employee Engagement, Legal Compliance, Employee Handbooks, Performance Management, HR Consulting, Benefits Administration, Workforce Planning, Succession Planning, Applicant Tracking..., Organizational..., Organizational Design, HRIS, Strategic Planning, Food & Beverage, Food Service
Education
Stetson University College of Law 2000 — 2002
J.D., Employment Law/Trial Advocacy
Saint Leo University 1995 — 1998
B.A., Human Resources Management
Plant City High School
Captain D's April 2015 - Present
Advantage Waypoint July 2012 - April 2015
National Restaurant Development, Inc January 2010 - July 2012
Checkers Drive-In Restaurants, Inc. 2005 - January 2010
Modern Business Associates 2003 - 2005
Sponsler, Bennett 2002 - 2003
Sitel April 1999 - January 2000
Bank of America May 1995 - April 1999
Skills
Business Strategy, Employee Relations, FLSA, FMLA, Organizational..., Talent Management, Leadership Development, Benefits Design, Compensation, Executive Coaching, Public Relations, Labor Relations, Employment Law, Negotiating Contracts, Diversity, Business Acquisition, Speaking Engagements, Deferred Compensation, Employer Branding, Franchising, Training, Strategy, Contract Negotiation, EEOC, HR Policies, Coaching, Talent Acquisition, Public Speaking, Employee Training, Leadership, Union Avoidance, Employee Benefits, Executive Pay, Recruiting, Human Resources, Employee Engagement, Legal Compliance, Employee Handbooks, Performance Management, HR Consulting, Benefits Administration, Workforce Planning, Succession Planning, Applicant Tracking..., Organizational..., Organizational Design, HRIS, Strategic Planning, Food & Beverage, Food Service
Education
Stetson University College of Law 2000 — 2002
J.D., Employment Law/Trial Advocacy
Saint Leo University 1995 — 1998
B.A., Human Resources Management
Plant City High School
Yolonda Nelson Yolonda Nelson's Sitel Experience October 2005 - January 2008
Job 2014 South University Graduate
Industry Accounting
Experience
Carr, Riggs & Ingram April 2015 - Present
BankPlus August 2014 - March 2015
Cspire Wireless August 2011 - November 2013
AT&T February 2008 - August 2011
Sitel October 2005 - January 2008
Skills
Troubleshooting, Integration, Project Planning, Business Process, Budgets, Time Management, Customer Service, Accounting, Computer Hardware, Auditing, Teamwork, Wireless, Hardware, Nonprofits, Invoicing, Microsoft Excel, Help Desk Support, Call Centers, Access, Microsoft Office, Microsoft Word, Telecommunications, Strategic Planning
Education
South University 2010 — 2014
Business Administration, Accounting
South University 2010 — 2014
Bachelor of Business Administration (B.B.A.), Accounting
Greenwood High School 1999 — 2002
Diploma, May 2002
Carr, Riggs & Ingram April 2015 - Present
BankPlus August 2014 - March 2015
Cspire Wireless August 2011 - November 2013
AT&T February 2008 - August 2011
Sitel October 2005 - January 2008
Skills
Troubleshooting, Integration, Project Planning, Business Process, Budgets, Time Management, Customer Service, Accounting, Computer Hardware, Auditing, Teamwork, Wireless, Hardware, Nonprofits, Invoicing, Microsoft Excel, Help Desk Support, Call Centers, Access, Microsoft Office, Microsoft Word, Telecommunications, Strategic Planning
Education
South University 2010 — 2014
Business Administration, Accounting
South University 2010 — 2014
Bachelor of Business Administration (B.B.A.), Accounting
Greenwood High School 1999 — 2002
Diploma, May 2002
Scott Hoover Scott Hoover's Sitel Experience February 2012 - July 2012
Job Parallon Business Solutions
Industry Hospital & Health Care
Experience
Parallon August 2013 - Present
Direct General Insurance July 2012 - August 2013
Sitel February 2012 - July 2012
NFIB June 2005 - February 2012
George DeLallo Company October 1993 - June 2005
Skills
Forecasting, Budgeting, Business Planning, Analysis, Business Analysis, Data Analysis, Financial Analysis, Salesforce.com, Essbase, Microsoft SQL Server, Budgets, Sales Management, Process Improvement, CRM, Sales Operations, Leadership, Cross-functional Team..., Account Management
Education
Saint Vincent College 1988 — 1992
Bachelor of Science (BS), Accounting
Ligonier
Parallon August 2013 - Present
Direct General Insurance July 2012 - August 2013
Sitel February 2012 - July 2012
NFIB June 2005 - February 2012
George DeLallo Company October 1993 - June 2005
Skills
Forecasting, Budgeting, Business Planning, Analysis, Business Analysis, Data Analysis, Financial Analysis, Salesforce.com, Essbase, Microsoft SQL Server, Budgets, Sales Management, Process Improvement, CRM, Sales Operations, Leadership, Cross-functional Team..., Account Management
Education
Saint Vincent College 1988 — 1992
Bachelor of Science (BS), Accounting
Ligonier
Philip Deaton Philip Deaton's Sitel Experience September 2009 - October 2012
Job Banking Center Manager at Bank of America
Industry Financial Services
Experience
Bank of America October 2012 - Present
Sitel September 2009 - October 2012
Sitel January 2008 - August 2009
Sitel July 2002 - January 2008
Sitel (formerly ClientLogic) 2003 - 2005
Sitel (formerly ClientLogic) 2002 - 2004
Sitel August 2000 - June 2002
Skills
Six Sigma, Green Belt, Customer Satisfaction, Continuous Improvement, Workforce Management, BPO, COPC, Call Centers, Operations Management, CRM, Training, Process Improvement, Quality Assurance, Management, Leadership
Education
Rose State College
Business Administration
University of Oklahoma
Bank of America October 2012 - Present
Sitel September 2009 - October 2012
Sitel January 2008 - August 2009
Sitel July 2002 - January 2008
Sitel (formerly ClientLogic) 2003 - 2005
Sitel (formerly ClientLogic) 2002 - 2004
Sitel August 2000 - June 2002
Skills
Six Sigma, Green Belt, Customer Satisfaction, Continuous Improvement, Workforce Management, BPO, COPC, Call Centers, Operations Management, CRM, Training, Process Improvement, Quality Assurance, Management, Leadership
Education
Rose State College
Business Administration
University of Oklahoma
Lyudmil Panov's Sitel Experience June 2012 - Present
Job Mentor Nokia Care at Sitel
Industry Outsourcing/Offshoring
Experience
Sitel June 2012 - Present
Sitel November 2009 - May 2012
Office 1 Superstore / Panda Coop. July 2008 - January 2009
Contitrans-M Ltd. February 2008 - May 2008
Transatlantic Travel Agency Ltd. July 2007 - September 2007
Skills
Tourism, Tourism Management, Croatian, Serbian, Bulgarian, Business English, English, Mobile Devices, Mobile Applications, Customer Service, Customer Satisfaction, Customer Support, Mobile Platforms, Customer Experience, Call Centers, Contact Centers, Sales, Teamwork, Technical Support, Team Leadership, Management
Education
Sofia University St. Kliment Ohridski 2010 — 2011
Master's degree, Tourism and Travel Services Management, Excellent 5.53
Sofia University St. Kliment Ohridski 2009 — 2010
Master's degree, Russian Culture and Literature, Very Good 5.30
Sofia University St. Kliment Ohridski 2005 — 2009
Bachelor's degree, Tourism and Travel Services Management, Excellent 5.71
Sofia University St. Kliment Ohridski 2005 — 2007
Specialist, Serbian and Croatian Languages, Excellent 5.80
Foreign Language High School "Peter Bogdan" Montana 2000 — 2005
High School Diploma, English and German Languages, Excellent 6.00
N. Vaptzarov School, Montana 1993 — 2000
Elementary / secondary education, Excellent 6.00
Sitel June 2012 - Present
Sitel November 2009 - May 2012
Office 1 Superstore / Panda Coop. July 2008 - January 2009
Contitrans-M Ltd. February 2008 - May 2008
Transatlantic Travel Agency Ltd. July 2007 - September 2007
Skills
Tourism, Tourism Management, Croatian, Serbian, Bulgarian, Business English, English, Mobile Devices, Mobile Applications, Customer Service, Customer Satisfaction, Customer Support, Mobile Platforms, Customer Experience, Call Centers, Contact Centers, Sales, Teamwork, Technical Support, Team Leadership, Management
Education
Sofia University St. Kliment Ohridski 2010 — 2011
Master's degree, Tourism and Travel Services Management, Excellent 5.53
Sofia University St. Kliment Ohridski 2009 — 2010
Master's degree, Russian Culture and Literature, Very Good 5.30
Sofia University St. Kliment Ohridski 2005 — 2009
Bachelor's degree, Tourism and Travel Services Management, Excellent 5.71
Sofia University St. Kliment Ohridski 2005 — 2007
Specialist, Serbian and Croatian Languages, Excellent 5.80
Foreign Language High School "Peter Bogdan" Montana 2000 — 2005
High School Diploma, English and German Languages, Excellent 6.00
N. Vaptzarov School, Montana 1993 — 2000
Elementary / secondary education, Excellent 6.00
Jonquil Johnson Jonquil Johnson's Sitel Experience September 2006 - August 2007
Job Eligibility Counselor II at State of Tennessee
Industry Individual & Family Services
Experience
State of Tennessee August 2013 - Present
State of Tennessee May 2012 - August 2013
Ycap June 2011 - December 2011
U.S. Census Bureau March 2010 - June 2010
Sitel September 2006 - August 2007
Friars Point Elementary School February 2003 - April 2005
North MS Regional Center January 2001 - December 2002
Skills
Case Managment, Community Outreach, Social Services, Program Development, Tutoring, Data Entry, Volunteer Management, Conflict Resolution, Public Speaking, Program Management, File Management, Youth Development, Social Skills, Microsoft Works, Psychotherapy, Non-profits
Education
The University of Memphis 2007 — 2011
Bachelors of Arts, Social Work; Minor in Nonprofit Management
Southern New Hampshire University
Master of Business Administration (MBA), Community Economic Development
State of Tennessee August 2013 - Present
State of Tennessee May 2012 - August 2013
Ycap June 2011 - December 2011
U.S. Census Bureau March 2010 - June 2010
Sitel September 2006 - August 2007
Friars Point Elementary School February 2003 - April 2005
North MS Regional Center January 2001 - December 2002
Skills
Case Managment, Community Outreach, Social Services, Program Development, Tutoring, Data Entry, Volunteer Management, Conflict Resolution, Public Speaking, Program Management, File Management, Youth Development, Social Skills, Microsoft Works, Psychotherapy, Non-profits
Education
The University of Memphis 2007 — 2011
Bachelors of Arts, Social Work; Minor in Nonprofit Management
Southern New Hampshire University
Master of Business Administration (MBA), Community Economic Development
Maria Talotta Maria Talotta's Sitel Experience October 2013 - Present
Job Customer Service Representative at Sitel
Industry Hospital & Health Care
Experience
Sitel October 2013 - Present
Lincare Holdings, Inc April 2007 - May 2012
CCS Medical March 2005 - March 2007
United American Insurance Company January 2003 - January 2005
Paragon Marketing January 1999 - January 2002
Pro-Med International January 1998 - January 1999
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Time Management, Cusomer Service, Employee Benefits, Customer Service, Insurance, Sales, Marketing, Call Centers, Invoicing, Policy, Medicare, Training, Healthcare, Team Building, Leadership, Management, Recruiting, Account Management, Human Resources, Leadership Development, Sales Operations, Social Networking, Team Leadership, Coaching, Customer Satisfaction, Social Media, Public Speaking
Education
Gloucester County College 1982 — 1985
Associate of Science (A.S.), Marketing/Marketing Management, General, 3.0
Sitel October 2013 - Present
Lincare Holdings, Inc April 2007 - May 2012
CCS Medical March 2005 - March 2007
United American Insurance Company January 2003 - January 2005
Paragon Marketing January 1999 - January 2002
Pro-Med International January 1998 - January 1999
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Time Management, Cusomer Service, Employee Benefits, Customer Service, Insurance, Sales, Marketing, Call Centers, Invoicing, Policy, Medicare, Training, Healthcare, Team Building, Leadership, Management, Recruiting, Account Management, Human Resources, Leadership Development, Sales Operations, Social Networking, Team Leadership, Coaching, Customer Satisfaction, Social Media, Public Speaking
Education
Gloucester County College 1982 — 1985
Associate of Science (A.S.), Marketing/Marketing Management, General, 3.0
Craig Symalla Craig Symalla's Sitel Experience October 2003 - July 2007
Job Service Operations Professional
Industry Consumer Goods
Experience
PepsiCo July 2007 - Present
Sitel October 2003 - July 2007
SimonDelivers.com September 2002 - June 2003
Charlton March 2002 - September 2002
American International Group January 2000 - December 2001
American International Group March 1998 - January 2000
American International Group June 1997 - March 1998
American International Group December 1996 - June 1997
Skills
Customer Service, Call Center, Customer Satisfaction, Account Management, Access
Education
Saint John's University 1988 — 1992
BA, Psychology
PepsiCo July 2007 - Present
Sitel October 2003 - July 2007
SimonDelivers.com September 2002 - June 2003
Charlton March 2002 - September 2002
American International Group January 2000 - December 2001
American International Group March 1998 - January 2000
American International Group June 1997 - March 1998
American International Group December 1996 - June 1997
Skills
Customer Service, Call Center, Customer Satisfaction, Account Management, Access
Education
Saint John's University 1988 — 1992
BA, Psychology
Janelle Amaya Janelle Amaya's Sitel Experience May 1994 - October 1994
Job website developer at Transformation Marketing
Industry Computer Software
Experience
Transformation Marketing January 2014 - Present
Meridian Consulting June 2009 - January 2014
Convergys December 1995 - December 2002
West Telemarketing October 1994 - December 1995
Sitel May 1994 - October 1994
TMI March 1993 - May 1994
Skills
JavaScript
Education
Southeast Community College 1990 — 1991
Associate of Applied Science, Computer Programming
Transformation Marketing January 2014 - Present
Meridian Consulting June 2009 - January 2014
Convergys December 1995 - December 2002
West Telemarketing October 1994 - December 1995
Sitel May 1994 - October 1994
TMI March 1993 - May 1994
Skills
JavaScript
Education
Southeast Community College 1990 — 1991
Associate of Applied Science, Computer Programming
Teodora Grigorova Teodora Grigorova's Sitel Experience October 2010 - December 2011
Job Export Bulgaria at Triumph International
Industry Apparel & Fashion
Experience
Triumph International July 2013 - Present
LG Electronics May 2013 - June 2013
Fleming Europe December 2012 - January 2013
Sykes April 2012 - November 2012
Sitel October 2010 - December 2011
Events Creators Ltd. January 2009 - March 2010
Astoni Educational Center March 2008 - July 2008
Skills
Technical Support, Troubleshooting, Team Management, Call Centers, Teamwork, Team Leadership, Account Management, Networking, Help Desk Support, Service Desk, Customer Experience, Customer Satisfaction, Call Center, ITIL, Training, XP, Computer Hardware, BPO, Windows, Avaya, Printers, Management, Project Management, Time Management, Outsourcing, Telecommunications, Windows XP, Logistics, International Logistics, Logistics Management, SAP, SAP BW, Market Research, Marketing Strategy, Social Media, Customer Service, Marketing Communications, Sales, Communication
Education
Sofia University St. Kliment Ohridski 2006 — 2010
Bachelor, Hungarian Philology
Maxim Raickovich 2001 — 2006
Triumph International July 2013 - Present
LG Electronics May 2013 - June 2013
Fleming Europe December 2012 - January 2013
Sykes April 2012 - November 2012
Sitel October 2010 - December 2011
Events Creators Ltd. January 2009 - March 2010
Astoni Educational Center March 2008 - July 2008
Skills
Technical Support, Troubleshooting, Team Management, Call Centers, Teamwork, Team Leadership, Account Management, Networking, Help Desk Support, Service Desk, Customer Experience, Customer Satisfaction, Call Center, ITIL, Training, XP, Computer Hardware, BPO, Windows, Avaya, Printers, Management, Project Management, Time Management, Outsourcing, Telecommunications, Windows XP, Logistics, International Logistics, Logistics Management, SAP, SAP BW, Market Research, Marketing Strategy, Social Media, Customer Service, Marketing Communications, Sales, Communication
Education
Sofia University St. Kliment Ohridski 2006 — 2010
Bachelor, Hungarian Philology
Maxim Raickovich 2001 — 2006
Amanda Carothers Amanda Carothers's Sitel Experience March 2007 - July 2007
Job Legal Administrator
Industry Legal Services
Experience
Genesco Inc. February 2013 - May 2014
T-Mobile August 2008 - August 2009
Ministère de l'Education Nationale October 2007 - May 2008
Jackalope, Inc March 2002 - September 2007
Sitel March 2007 - July 2007
Skills
Executive Support, Legal Writing, Travel Planning, Multitasking Skills, Public Speaking, Events Coordination, Team Leadership, Customer Service, International Relations, Sales, Politics, Research, Policy Analysis, Management, English, Government, Detail Oriented, Organization Skills, International Business, Retail Purchasing, Data Entry, Administrative..., Office Administration, International Purchasing, Proofreading, Microsoft Office, Social Media, Computer-literate..., Vendor Relations, Editing
Education
American University of Paris 2009 — 2010
Master's of Arts, International Affairs
The College of Santa Fe 2002 — 2006
Bachelor's of Arts, Political Science
Genesco Inc. February 2013 - May 2014
T-Mobile August 2008 - August 2009
Ministère de l'Education Nationale October 2007 - May 2008
Jackalope, Inc March 2002 - September 2007
Sitel March 2007 - July 2007
Skills
Executive Support, Legal Writing, Travel Planning, Multitasking Skills, Public Speaking, Events Coordination, Team Leadership, Customer Service, International Relations, Sales, Politics, Research, Policy Analysis, Management, English, Government, Detail Oriented, Organization Skills, International Business, Retail Purchasing, Data Entry, Administrative..., Office Administration, International Purchasing, Proofreading, Microsoft Office, Social Media, Computer-literate..., Vendor Relations, Editing
Education
American University of Paris 2009 — 2010
Master's of Arts, International Affairs
The College of Santa Fe 2002 — 2006
Bachelor's of Arts, Political Science
Hassan Zaman's Sitel Experience
Job network analyst at Sitel
Industry Computer Networking
Experience
Sitel
Skills
Telecommunications, Windows Server, Wireless, Blackberry Enterprise..., Cisco Technologies, Active Directory
Education
Southeastern Oklahoma State University 1995 — 2000
Sitel
Skills
Telecommunications, Windows Server, Wireless, Blackberry Enterprise..., Cisco Technologies, Active Directory
Education
Southeastern Oklahoma State University 1995 — 2000
Joseph Valtierra's Sitel Experience January 1995 - September 2000
Job Sr. Contact Center Manager at Sedgwick Claims Management Services, Inc
Industry Insurance
Experience
Sedgwick Claims Management Services, Inc July 2012 - Present
PREMIER Bankcard July 2004 - February 2012
BANKFIRST Payment Systems April 2003 - July 2004
BANKFIRST October 2000 - April 2003
Sitel January 1995 - September 2000
Skills
Call Center Development, Vendor Management, Project Planning, Strategic Planning, Client Relationship..., Budget Development, Budget Management, Cost Reduction, Staff Development, Staff Management, Staff Training, Employee Hiring, Change Management, Cross-functional Team..., Call Routing, Start-ups, Implementing Processes, Quality Assurance, Quality Management, CRM, Recruiting, Budgets, Leadership, Management, Call Centers, Customer Service, Credit Cards, Process Improvement, Team Building, Training, Business Analysis
Education
University of Phoenix 2000 — 2015
Bachelor's degree, Business
South Dakota State University 1992 — 1995
Psychology
Sedgwick Claims Management Services, Inc July 2012 - Present
PREMIER Bankcard July 2004 - February 2012
BANKFIRST Payment Systems April 2003 - July 2004
BANKFIRST October 2000 - April 2003
Sitel January 1995 - September 2000
Skills
Call Center Development, Vendor Management, Project Planning, Strategic Planning, Client Relationship..., Budget Development, Budget Management, Cost Reduction, Staff Development, Staff Management, Staff Training, Employee Hiring, Change Management, Cross-functional Team..., Call Routing, Start-ups, Implementing Processes, Quality Assurance, Quality Management, CRM, Recruiting, Budgets, Leadership, Management, Call Centers, Customer Service, Credit Cards, Process Improvement, Team Building, Training, Business Analysis
Education
University of Phoenix 2000 — 2015
Bachelor's degree, Business
South Dakota State University 1992 — 1995
Psychology
Bill Fraser's Sitel Experience 2004 - 2006
Job
Industry Information Technology and Services
Experience
Pythian July 2013 - Present
Pythian January 2012 - July 2013
Pythian May 2008 - January 2012
Nuvo Network Management November 2006 - April 2008
Sitel 2004 - 2006
Convergys 2002 - 2004
Skills
Configuration Management, Performance Management, High Availability..., Scalable Architecture, Virtualization, DevOps, Reliability Engineering, System Administration, System Monitoring, Test Driven Development, Cloud Computing, Amazon Web Services, Nagios, Red Hat Linux, Apache, VMware, Linux, Puppet, Chef, Vagrant, Graphite, Docker, ElasticSearch, Ruby, RSpec, VPN, Ubuntu, Cacti, Iptables, ITIL, Debian, NFS, Git, KVM, Xen, VirtualBox, Cisco Security, Tomcat, RSA SecurID, IPSec, SELinux, Sendmail, Postfix, IMAP, Solaris Zones, Red Hat Cluster Suite, OpenBSD, Clustering, JBoss, Solaris
Education
Sheridan College 1998 — 2001
Diploma
Pythian July 2013 - Present
Pythian January 2012 - July 2013
Pythian May 2008 - January 2012
Nuvo Network Management November 2006 - April 2008
Sitel 2004 - 2006
Convergys 2002 - 2004
Skills
Configuration Management, Performance Management, High Availability..., Scalable Architecture, Virtualization, DevOps, Reliability Engineering, System Administration, System Monitoring, Test Driven Development, Cloud Computing, Amazon Web Services, Nagios, Red Hat Linux, Apache, VMware, Linux, Puppet, Chef, Vagrant, Graphite, Docker, ElasticSearch, Ruby, RSpec, VPN, Ubuntu, Cacti, Iptables, ITIL, Debian, NFS, Git, KVM, Xen, VirtualBox, Cisco Security, Tomcat, RSA SecurID, IPSec, SELinux, Sendmail, Postfix, IMAP, Solaris Zones, Red Hat Cluster Suite, OpenBSD, Clustering, JBoss, Solaris
Education
Sheridan College 1998 — 2001
Diploma
Robert Skogerboe's Sitel Experience September 1992 - November 2009
Job Senior Systems Engineer at Sitel
Industry Outsourcing/Offshoring
Experience
Sitel September 1992 - November 2009
Skills
VMware, Active Directory, Windows Server, DHCP, DNS, SAN, Virtualization, SQL Server, Citrix, SQL, Desktop Support, IIS, HP, Virtual, Data Center, Storage, Storage Area Networks, Windows, Operating Systems, Deployment, Linux, Security, Microsoft SQL Server, System Deployment, Servers, Databases, Infrastructure, Technical Support, Citrix Metaframe, Microsoft Exchange, Disaster Recovery, VPN, VMware ESX, ITIL, vSphere, Cisco Technologies, Firewalls, IT Operations, Backup Exec, System Administration, Hyper-V, Antivirus, VMware Infrastructure, TCP/IP, Switches, Network Administration, LAN-WAN, IT Service Management, Network Security, WAN
Education
South Dakota State University 1986 — 1987
Winner High School 1982 — 1986
Sitel September 1992 - November 2009
Skills
VMware, Active Directory, Windows Server, DHCP, DNS, SAN, Virtualization, SQL Server, Citrix, SQL, Desktop Support, IIS, HP, Virtual, Data Center, Storage, Storage Area Networks, Windows, Operating Systems, Deployment, Linux, Security, Microsoft SQL Server, System Deployment, Servers, Databases, Infrastructure, Technical Support, Citrix Metaframe, Microsoft Exchange, Disaster Recovery, VPN, VMware ESX, ITIL, vSphere, Cisco Technologies, Firewalls, IT Operations, Backup Exec, System Administration, Hyper-V, Antivirus, VMware Infrastructure, TCP/IP, Switches, Network Administration, LAN-WAN, IT Service Management, Network Security, WAN
Education
South Dakota State University 1986 — 1987
Winner High School 1982 — 1986
Jack (John) Butler's Sitel Experience 2000 - 2003
Job Treasurer at Media General
Industry Broadcast Media
Experience
Media General 2003 - Present
Sitel 2000 - 2003
US Airways, Inc. 1988 - 2000
Nissan Motor Corporation in USA 1984 - 1986
Skills
Treasury Management, Treasury, Cash Management, Executive Management, Financial Analysis, Insurance, Corporate Finance, Debt Management, Debt Restructuring, Risk Management, Asset Management, Capital Markets, Asset Managment, Sarbanes-Oxley Act, Internal Audit, Banking, Strategy, US GAAP, Financial Reporting, Exceptional People..., Investor Relations, Credit, Accounting, Financial Accounting, Restructuring, Auditing, Variance Analysis, GAAP, Cash Flow, Financial Services, Investments, Finance
Education
Tulane University - A.B. Freeman School of Business 1982 — 1984
MBA, Finance
Southern Methodist University - Cox School of Business 1978 — 1980
BBA, Finance, Accounting
University of California, Santa Barbara 1975 — 1978
Menlo-Atherton High School 1971 — 1975
Encinal School (K - 8th) 1964 — 1971
Humpty Dumpty Pre-School for the Gifted in Coloring 1961 — 1963
BS in Block Stacking, Finger Painting, Sharing, Nap Time & Recess
Media General 2003 - Present
Sitel 2000 - 2003
US Airways, Inc. 1988 - 2000
Nissan Motor Corporation in USA 1984 - 1986
Skills
Treasury Management, Treasury, Cash Management, Executive Management, Financial Analysis, Insurance, Corporate Finance, Debt Management, Debt Restructuring, Risk Management, Asset Management, Capital Markets, Asset Managment, Sarbanes-Oxley Act, Internal Audit, Banking, Strategy, US GAAP, Financial Reporting, Exceptional People..., Investor Relations, Credit, Accounting, Financial Accounting, Restructuring, Auditing, Variance Analysis, GAAP, Cash Flow, Financial Services, Investments, Finance
Education
Tulane University - A.B. Freeman School of Business 1982 — 1984
MBA, Finance
Southern Methodist University - Cox School of Business 1978 — 1980
BBA, Finance, Accounting
University of California, Santa Barbara 1975 — 1978
Menlo-Atherton High School 1971 — 1975
Encinal School (K - 8th) 1964 — 1971
Humpty Dumpty Pre-School for the Gifted in Coloring 1961 — 1963
BS in Block Stacking, Finger Painting, Sharing, Nap Time & Recess
Angela Helffenstein's Sitel Experience October 2002 - Present
Job Manager of Financial Systems at Sitel
Industry Outsourcing/Offshoring
Experience
Sitel October 2002 - Present
Sitel March 2000 - October 2002
Sitel December 1996 - March 2000
Intercontinental Branded Apparel (a division of Hartmarx) February 1993 - December 1996
Skills
Essbase, Process Improvement, Financial Systems, Business Process..., Financial Reporting, Accounting, Analysis
Education
Saint Bonaventure University 1994 — 1996
M.B.A.
State University of New York College at Fredonia 1988 — 1992
B.S., Accounting
Sitel October 2002 - Present
Sitel March 2000 - October 2002
Sitel December 1996 - March 2000
Intercontinental Branded Apparel (a division of Hartmarx) February 1993 - December 1996
Skills
Essbase, Process Improvement, Financial Systems, Business Process..., Financial Reporting, Accounting, Analysis
Education
Saint Bonaventure University 1994 — 1996
M.B.A.
State University of New York College at Fredonia 1988 — 1992
B.S., Accounting
Gabriel Sheets's Sitel Experience January 2004 - January 2005
Job Senior Game Designer at High Moon Studios
Industry Computer Games
Experience
High Moon Studios July 2006 - Present
Klear Games January 2006 - March 2006
Sitel January 2004 - January 2005
Spherion March 2004 - October 2004
Constellation Bar August 2003 - December 2003
Wenzhou Loves Health Products June 2002 - December 2002
Kanpai Pasasa January 2002 - May 2002
Howard Overseas Study Center December 1999 - May 2001
Skills
Game Development, Unreal Engine 3, Game Design, Xbox 360, Video Games, Visual Effects, Level Design, Unreal Editor, Gameplay, PS3, Multiplayer, Game Mechanics, Computer Games, Console, Cinematics, Maya
Education
Southern Methodist University 2005 — 2006
Digital Game Development, Game Level Design
The University of Texas at Austin 1994 — 1998
Asian Studies, Asian Religion, Asian Literature, Chinese Language
High Moon Studios July 2006 - Present
Klear Games January 2006 - March 2006
Sitel January 2004 - January 2005
Spherion March 2004 - October 2004
Constellation Bar August 2003 - December 2003
Wenzhou Loves Health Products June 2002 - December 2002
Kanpai Pasasa January 2002 - May 2002
Howard Overseas Study Center December 1999 - May 2001
Skills
Game Development, Unreal Engine 3, Game Design, Xbox 360, Video Games, Visual Effects, Level Design, Unreal Editor, Gameplay, PS3, Multiplayer, Game Mechanics, Computer Games, Console, Cinematics, Maya
Education
Southern Methodist University 2005 — 2006
Digital Game Development, Game Level Design
The University of Texas at Austin 1994 — 1998
Asian Studies, Asian Religion, Asian Literature, Chinese Language
Chad Shields's Sitel Experience 1988 - 2000
Job Financial Advisor Edward Jones
Industry Financial Services
Experience
Edward Jones June 2015 - Present
Cosentry May 2014 - June 2015
Marco Inc. March 2010 - June 2015
The Office Advantage / Xerox Authorized Sales Agent October 2006 - March 2010
CARFAX April 2000 - October 2006
Sitel 1988 - 2000
Skills
Managed Print Services, Cost Analysis, Enterprise Content..., Account Management, Solution Selling, Fundraising, Business Development, Customer Service, Community Outreach, Key Account Management, Key Account Development, Leadership, Problem Solving, Strategic Planning, New Business Development, Selling, Document Management, B2B, Sales Process, Sales Management, Marketing, Training, Customer Retention, Sales, Team Building, Direct Sales
Education
South Dakota State University 1988 — 1992
Electrical Engineering and Mathematics
Edward Jones June 2015 - Present
Cosentry May 2014 - June 2015
Marco Inc. March 2010 - June 2015
The Office Advantage / Xerox Authorized Sales Agent October 2006 - March 2010
CARFAX April 2000 - October 2006
Sitel 1988 - 2000
Skills
Managed Print Services, Cost Analysis, Enterprise Content..., Account Management, Solution Selling, Fundraising, Business Development, Customer Service, Community Outreach, Key Account Management, Key Account Development, Leadership, Problem Solving, Strategic Planning, New Business Development, Selling, Document Management, B2B, Sales Process, Sales Management, Marketing, Training, Customer Retention, Sales, Team Building, Direct Sales
Education
South Dakota State University 1988 — 1992
Electrical Engineering and Mathematics
Jason Locklear's Sitel Experience 2012 - Present
Job Senior Regional Facilities Manager at Sitel
Industry Outsourcing/Offshoring
Experience
Sitel 2012 - Present
Sun Trust Bank 2005 - 2012
Halliburton August 2004 - August 2005
Qualex/Kodak April 1997 - August 2004
Skills
Facilities Management, Capital Budgeting, Contract Management, Operations Management, Data Center, Project Management, Contract Negotiation, Energy, Process Improvement, Procurement, Budgets, Engineering, Construction, Forecasting, Energy Management, Cross-functional Team..., Negotiation, Strategic Planning, Team Building, Risk Management, Management, Facilities Operations, Sales, Telecommunications, Income Statement, Six Sigma, Vendor Management, Project Planning, Inventory Management, Customer Service, Training, Financial Analysis, Asset Management, Leadership, New Business Development, Executive Management, Property Management, Account Management, Business Strategy, Change Management, Sales Management, Proposal Writing, Business Development, Outsourcing, Business Analysis, Team Leadership, Management Consulting, Key Account Management, Program Management, Team Management
Education
Shaw University 1994 — 1996
Bachelor's degree, Business Administration and Management, General
Sitel 2012 - Present
Sun Trust Bank 2005 - 2012
Halliburton August 2004 - August 2005
Qualex/Kodak April 1997 - August 2004
Skills
Facilities Management, Capital Budgeting, Contract Management, Operations Management, Data Center, Project Management, Contract Negotiation, Energy, Process Improvement, Procurement, Budgets, Engineering, Construction, Forecasting, Energy Management, Cross-functional Team..., Negotiation, Strategic Planning, Team Building, Risk Management, Management, Facilities Operations, Sales, Telecommunications, Income Statement, Six Sigma, Vendor Management, Project Planning, Inventory Management, Customer Service, Training, Financial Analysis, Asset Management, Leadership, New Business Development, Executive Management, Property Management, Account Management, Business Strategy, Change Management, Sales Management, Proposal Writing, Business Development, Outsourcing, Business Analysis, Team Leadership, Management Consulting, Key Account Management, Program Management, Team Management
Education
Shaw University 1994 — 1996
Bachelor's degree, Business Administration and Management, General
Elizabeth Cowan-Cuffe's Sitel Experience July 2004 - July 2007
Job Sales at WIND Mobile
Industry Insurance
Experience
WIND Mobile October 2009 - Present
North City General Insurance Brokers 2008 - 2008
Grey Power Insurance Brokers 2007 - 2008
Sitel July 2004 - July 2007
Education
Seneca College of Applied Arts and Technology 2009 — 2011
Paralegal, Paralegal
Newtonbrook Secondary School
WIND Mobile October 2009 - Present
North City General Insurance Brokers 2008 - 2008
Grey Power Insurance Brokers 2007 - 2008
Sitel July 2004 - July 2007
Education
Seneca College of Applied Arts and Technology 2009 — 2011
Paralegal, Paralegal
Newtonbrook Secondary School
Genesis Floresta's Sitel Experience January 2007 - May 2008
Job System Administrator at Intrafinity Inc.
Industry Computer Software
Experience
Intrafinity Inc. February 2009 - Present
SharpSchool August 2008 - February 2009
Sitel January 2007 - May 2008
Best Buy June 2005 - January 2007
Skills
Troubleshooting, Microsoft SQL Server, Windows Server, CSS, HTML, SharePoint
Education
Seneca College of Applied Arts and Technology
Information Technology
Intrafinity Inc. February 2009 - Present
SharpSchool August 2008 - February 2009
Sitel January 2007 - May 2008
Best Buy June 2005 - January 2007
Skills
Troubleshooting, Microsoft SQL Server, Windows Server, CSS, HTML, SharePoint
Education
Seneca College of Applied Arts and Technology
Information Technology
Tiffany del Valle's Sitel Experience May 2004 - October 2007
Job Account Executive at American Customer Care
Industry Outsourcing/Offshoring
Experience
American Customer Care March 2012 - Present
GEICO June 2010 - March 2012
American Customer Care October 2007 - February 2010
Sitel May 2004 - October 2007
Skills
Call Center, Inbound Marketing, Customer Satisfaction, Account Management, BPO, Customer Experience, Customer Retention, Customer Service, Telemarketing, Outsourcing, Team Building, Team Leadership, CRM, Call Centers, Lead Generation, Management, Operations Management, Training, Workforce Management, Team Management, Telecommunications, Contact Centers, Coaching
Education
Saint Leo University 2008 — 2010
BA, Business Administration, Management and Marketing
Defense Language Institute 1999 — 2000
AA, Foreign Language
PCHS 1995 — 1999
American Customer Care March 2012 - Present
GEICO June 2010 - March 2012
American Customer Care October 2007 - February 2010
Sitel May 2004 - October 2007
Skills
Call Center, Inbound Marketing, Customer Satisfaction, Account Management, BPO, Customer Experience, Customer Retention, Customer Service, Telemarketing, Outsourcing, Team Building, Team Leadership, CRM, Call Centers, Lead Generation, Management, Operations Management, Training, Workforce Management, Team Management, Telecommunications, Contact Centers, Coaching
Education
Saint Leo University 2008 — 2010
BA, Business Administration, Management and Marketing
Defense Language Institute 1999 — 2000
AA, Foreign Language
PCHS 1995 — 1999
Sydney Shaw's Sitel Experience 2007 - 2007
Job Account Director at DIVERSIFIED MAINTENANCE SYSTEMS, INC.
Industry Facilities Services
Experience
DIVERSIFIED MAINTENANCE SYSTEMS, INC. July 2011 - Present
FM Facility Maintenance December 2002 - March 2011
FM Facility Maintenance December 2002 - August 2007
Sitel 2007 - 2007
Skills
Facilities Management, Customer Service, Quality Assurance, Training, Account Management, Call center start-up, Call Center
Education
Southern Connecticut State University 1988 — 1992
B.S., Management
DIVERSIFIED MAINTENANCE SYSTEMS, INC. July 2011 - Present
FM Facility Maintenance December 2002 - March 2011
FM Facility Maintenance December 2002 - August 2007
Sitel 2007 - 2007
Skills
Facilities Management, Customer Service, Quality Assurance, Training, Account Management, Call center start-up, Call Center
Education
Southern Connecticut State University 1988 — 1992
B.S., Management
Aisosa Adeghe's Sitel Experience 2004 - 2007
Job Business Solutions Fullfillment at Telus
Industry Information Technology and Services
Experience
TELUS September 2011 - Present
Hewlett-Packard July 2011 - August 2011
Primus Telecommunications Group, Inc. October 2010 - June 2011
Canadian Health Systems October 2010 - June 2011
Ottawa Hospital - Civic Campus September 2008 - May 2010
Dell Computers October 2007 - June 2008
SITEL 2004 - 2007
Skills
Troubleshooting, Networking, Databases, Team Leadership, Customer Service, Call Centers, Vendor Management, ITIL, SQL, Business Analysis, Computer Hardware, Team Management, Project Management, Technical Support, Windows XP, Java, IT Service Management, Windows 7, Software Development, Management, Microsoft SQL Server, Windows, IT Management, Telecommunications
Education
Dell 2006 — 2006
Dell Certified Systems Expert
IT Planet 2005 — 2005
MCSE Certified
Sheridan College 2001 — 2003
Diploma, Computer Programming
TELUS September 2011 - Present
Hewlett-Packard July 2011 - August 2011
Primus Telecommunications Group, Inc. October 2010 - June 2011
Canadian Health Systems October 2010 - June 2011
Ottawa Hospital - Civic Campus September 2008 - May 2010
Dell Computers October 2007 - June 2008
SITEL 2004 - 2007
Skills
Troubleshooting, Networking, Databases, Team Leadership, Customer Service, Call Centers, Vendor Management, ITIL, SQL, Business Analysis, Computer Hardware, Team Management, Project Management, Technical Support, Windows XP, Java, IT Service Management, Windows 7, Software Development, Management, Microsoft SQL Server, Windows, IT Management, Telecommunications
Education
Dell 2006 — 2006
Dell Certified Systems Expert
IT Planet 2005 — 2005
MCSE Certified
Sheridan College 2001 — 2003
Diploma, Computer Programming
Teri Burdick's Sitel Experience 1996 - 1998
Job Compliance Analyst at The Bancorp
Industry Financial Services
Experience
The Bancorp August 2014 - Present
The Bancorp Bank September 2012 - July 2014
The Bancorp Bank July 2008 - September 2012
The Bancorp Bank February 2005 - July 2008
BankFirst 1999 - 2005
BankFirst June 1998 - August 1999
Sitel 1996 - 1998
Skills
Debit Cards, Payments, Loans, Payment Card Processing, Cards, Credit Cards, Electronic Payments, Relationship Management, Banking, Credit, Risk Management, Payment Systems, AML, Call Centers, Vendor Management, Financial Services
Education
South Dakota State University 1992 — 1995
The Bancorp August 2014 - Present
The Bancorp Bank September 2012 - July 2014
The Bancorp Bank July 2008 - September 2012
The Bancorp Bank February 2005 - July 2008
BankFirst 1999 - 2005
BankFirst June 1998 - August 1999
Sitel 1996 - 1998
Skills
Debit Cards, Payments, Loans, Payment Card Processing, Cards, Credit Cards, Electronic Payments, Relationship Management, Banking, Credit, Risk Management, Payment Systems, AML, Call Centers, Vendor Management, Financial Services
Education
South Dakota State University 1992 — 1995
Premala Panchalingam's Sitel Experience March 2007 - November 2007
Job IT Service Desk Analyst at TD
Industry Information Technology and Services
Experience
TD November 2011 - Present
IBM November 2007 - November 2011
Sitel March 2007 - November 2007
VMC January 2007 - March 2007
Skills
Information Technology, Technical Support, Windows XP, Incident Management, Citrix, Disaster Recovery, Microsoft Exchange, Software Documentation, IT Service Management, Windows 7, Troubleshooting, Lotus Notes, Help Desk Support, Blackberry Enterprise...
Education
Seneca College of Applied Arts and Technology 2003 — 2006
Diploma, Computer Engineering Technology/Technician
TD November 2011 - Present
IBM November 2007 - November 2011
Sitel March 2007 - November 2007
VMC January 2007 - March 2007
Skills
Information Technology, Technical Support, Windows XP, Incident Management, Citrix, Disaster Recovery, Microsoft Exchange, Software Documentation, IT Service Management, Windows 7, Troubleshooting, Lotus Notes, Help Desk Support, Blackberry Enterprise...
Education
Seneca College of Applied Arts and Technology 2003 — 2006
Diploma, Computer Engineering Technology/Technician
Frank Corso's Sitel Experience May 2014 - Present
Job Senior Vice President at Sitel
Industry Outsourcing/Offshoring
Experience
Sitel May 2014 - Present
Convergys January 2009 - April 2013
Convergys January 1999 - January 2009
Convergys January 1998 - January 1999
AT&T American Transtech, Inc January 1997 - January 1998
AT&T American Transtech, Inc January 1991 - January 1997
AT&T American Transtech, Inc January 1989 - January 1991
AT&T January 1984 - January 1989
Coopers & Lybrand January 1980 - January 1984
Skills
Management, BPO, Outsourcing, Budgets, Customer Satisfaction, Call Centers, Operations Management, Customer Service, Process Improvement, Change Management, Leadership, Strategic Planning, Training
Education
Rutgers, The State University of New Jersey-Newark
BA, Accounting
Seton Hall University
MBA, Finance
Sitel May 2014 - Present
Convergys January 2009 - April 2013
Convergys January 1999 - January 2009
Convergys January 1998 - January 1999
AT&T American Transtech, Inc January 1997 - January 1998
AT&T American Transtech, Inc January 1991 - January 1997
AT&T American Transtech, Inc January 1989 - January 1991
AT&T January 1984 - January 1989
Coopers & Lybrand January 1980 - January 1984
Skills
Management, BPO, Outsourcing, Budgets, Customer Satisfaction, Call Centers, Operations Management, Customer Service, Process Improvement, Change Management, Leadership, Strategic Planning, Training
Education
Rutgers, The State University of New Jersey-Newark
BA, Accounting
Seton Hall University
MBA, Finance
colby orona's Sitel Experience December 1999 - January 2005
Job On Site Manager at Acro Service Corp
Industry Human Resources
Experience
Acro Service Corp July 2012 - Present
Guaranty Insurance Agency August 2009 - September 2011
Nationwide Insurance July 2007 - August 2009
Southwest Business Corp February 2005 - July 2007
Sitel December 1999 - January 2005
Skills
Health Insurance, Staffing Coordination, Human Resources, Project Management, Onsite Coordination, Management, Payroll, Account Management, Recruiting, Technical Recruiting, Temporary Placement, Talent Acquisition, Performance Management, Customer Retention, Customer Service, Interviews, Hiring, Leadership, New Hire Orientations, Sourcing, Team Building, Training, Workers Compensation, Employee Relations, Onboarding, Employee Engagement, Applicant Tracking..., Sales, Property & Casualty...
Education
San Antonio College
Bachelor's Degree, Human Resources Management and Services
San Antonio College
Business Administration and Management, General
Acro Service Corp July 2012 - Present
Guaranty Insurance Agency August 2009 - September 2011
Nationwide Insurance July 2007 - August 2009
Southwest Business Corp February 2005 - July 2007
Sitel December 1999 - January 2005
Skills
Health Insurance, Staffing Coordination, Human Resources, Project Management, Onsite Coordination, Management, Payroll, Account Management, Recruiting, Technical Recruiting, Temporary Placement, Talent Acquisition, Performance Management, Customer Retention, Customer Service, Interviews, Hiring, Leadership, New Hire Orientations, Sourcing, Team Building, Training, Workers Compensation, Employee Relations, Onboarding, Employee Engagement, Applicant Tracking..., Sales, Property & Casualty...
Education
San Antonio College
Bachelor's Degree, Human Resources Management and Services
San Antonio College
Business Administration and Management, General
Vicki Milner's Sitel Experience August 2009 - March 2012
Job Experienced Call Center Director
Industry Outsourcing/Offshoring
Experience
Texas Dept Of Public Safety May 2013 - Present
Sitel August 2009 - March 2012
Stream Global Services June 1996 - April 2009
Skills
Call Center, Workforce Management, ACD, Account Management, Avaya, BPO, Business Process..., CRM, Call Center Development, Call Centers, Capacity Planning, Change Management, Coaching, Contact Center..., Contact Centers, Cross-functional Team..., Customer Experience, Customer Retention, Customer Satisfaction, Employee Engagement, Employee Relations, Employee Training, Forecasting, IEX, Inbound Marketing, Leadership, Management, Offshoring, Operations Management, Outsourcing, Performance Management, Process Improvement, Quality Assurance, Recruiting, Service Delivery, Sla, Team Building, Team Leadership, Team Management, Telecommunications, Telemarketing, Training, Transition Management, Troubleshooting, Vendor Management
Education
Collin College 2013 — 2016
Associate of Arts and Sciences (AAS), Cyber Security
SMU 1997 — 1997
Texas Dept Of Public Safety May 2013 - Present
Sitel August 2009 - March 2012
Stream Global Services June 1996 - April 2009
Skills
Call Center, Workforce Management, ACD, Account Management, Avaya, BPO, Business Process..., CRM, Call Center Development, Call Centers, Capacity Planning, Change Management, Coaching, Contact Center..., Contact Centers, Cross-functional Team..., Customer Experience, Customer Retention, Customer Satisfaction, Employee Engagement, Employee Relations, Employee Training, Forecasting, IEX, Inbound Marketing, Leadership, Management, Offshoring, Operations Management, Outsourcing, Performance Management, Process Improvement, Quality Assurance, Recruiting, Service Delivery, Sla, Team Building, Team Leadership, Team Management, Telecommunications, Telemarketing, Training, Transition Management, Troubleshooting, Vendor Management
Education
Collin College 2013 — 2016
Associate of Arts and Sciences (AAS), Cyber Security
SMU 1997 — 1997
Plamen Gospodinov's Sitel Experience June 2006 - March 2007
Job Test Engineer – Server & Client
Industry Information Technology and Services
Experience
Milestone Systems October 2014 - Present
Siemens Enterprise Communications, Sofia, Bulgaria February 2011 - September 2014
Siemens Enterprise Communications, Sofia, Bulgaria January 2010 - January 2011
DAVID Holding AD October 2008 - January 2010
Nordstar OOD April 2007 - November 2008
Sitel June 2006 - March 2007
Skills
Initiative, Telecommunications, Customer Relations, People Management, Team Leadership, Communication, Team oriented, Teamwork, Coaching, German, English, Excel, Troubleshooting, VoIP, Process Improvement, Problem solving, Management, Customer Service, Team Management, Software Documentation, Managed Services, Leadership, Service Delivery
Education
Sofia University St. Kliment Ohridski 2004 — 2008
Bachelor, Business Administration with German language
V High School "Joan Ekzarh" Varna
Milestone Systems October 2014 - Present
Siemens Enterprise Communications, Sofia, Bulgaria February 2011 - September 2014
Siemens Enterprise Communications, Sofia, Bulgaria January 2010 - January 2011
DAVID Holding AD October 2008 - January 2010
Nordstar OOD April 2007 - November 2008
Sitel June 2006 - March 2007
Skills
Initiative, Telecommunications, Customer Relations, People Management, Team Leadership, Communication, Team oriented, Teamwork, Coaching, German, English, Excel, Troubleshooting, VoIP, Process Improvement, Problem solving, Management, Customer Service, Team Management, Software Documentation, Managed Services, Leadership, Service Delivery
Education
Sofia University St. Kliment Ohridski 2004 — 2008
Bachelor, Business Administration with German language
V High School "Joan Ekzarh" Varna
Patricia D. Todd's Sitel Experience April 1999 - June 2000
Job Insurance Agent at First Acceptance Corporation
Industry Insurance
Experience
CVS Pharmacy August 2013 - Present
Walgreens Pharmacy December 2012 - January 2013
First Acceptance Corporation June 2000 - May 2012
Sitel April 1999 - June 2000
RGIS February 1999 - March 1999
Progressive Insurance March 1997 - November 1998
Infinity Insurance April 1995 - March 1997
Evergreen Federal Savings and Loan June 1994 - July 1995
State Farm January 1994 - June 1994
Harry & David November 1993 - December 1993
Skills
Property & Casualty..., Liability, Casualty, General Insurance, Insurance, Casualty Insurance, Team Building, Customer Service, Claim, Sales, Management, Legal Liability
Education
Southern Oregon University
Bachelor of Science (B.S.), Business Administration
CVS Pharmacy August 2013 - Present
Walgreens Pharmacy December 2012 - January 2013
First Acceptance Corporation June 2000 - May 2012
Sitel April 1999 - June 2000
RGIS February 1999 - March 1999
Progressive Insurance March 1997 - November 1998
Infinity Insurance April 1995 - March 1997
Evergreen Federal Savings and Loan June 1994 - July 1995
State Farm January 1994 - June 1994
Harry & David November 1993 - December 1993
Skills
Property & Casualty..., Liability, Casualty, General Insurance, Insurance, Casualty Insurance, Team Building, Customer Service, Claim, Sales, Management, Legal Liability
Education
Southern Oregon University
Bachelor of Science (B.S.), Business Administration
Deyan Chavdarov's Sitel Experience July 2015 - Present
Job Business Intelligence Magdeburg at Sitel
Industry Financial Services
Experience
Sitel July 2015 - Present
Sitel November 2014 - June 2015
Sitel May 2013 - November 2014
Entrea Capital / M&A International September 2012 - March 2013
Avery Dennison October 2011 - June 2012
Korona Build November 2009 - March 2011
Grant Thornton International Ltd September 2009 - December 2009
Municipal bank PLC July 2008 - August 2008
Skills
Corporate Finance, Financial Analysis, Analysis, Strategic Financial..., Economics, Mergers & Acquisitions, Entrepreneurship, Valuation, Accounting, Mergers, SAP, Market Research, Auditing, Hyperion Enterprise, Microsoft Office, Oracle Database, procurement, PeopleSoft, Marketing, Hyperion Financial..., Project Management, Thomson One Banker, Capital IQ, Driving License, Oracle Applications, TM1, Teamwork, Forecasting, Business Analysis, Management, Business Restructures
Education
RSM Erasmus University 2010 — 2012
MSc, Finance and Investments
RSM Erasmus University 2007 — 2012
Bachelor of Science (BSc), International Business Administration
Vocational School of Telecommunications 2001 — 2006
Secondary Education, Telecommunications
Sitel July 2015 - Present
Sitel November 2014 - June 2015
Sitel May 2013 - November 2014
Entrea Capital / M&A International September 2012 - March 2013
Avery Dennison October 2011 - June 2012
Korona Build November 2009 - March 2011
Grant Thornton International Ltd September 2009 - December 2009
Municipal bank PLC July 2008 - August 2008
Skills
Corporate Finance, Financial Analysis, Analysis, Strategic Financial..., Economics, Mergers & Acquisitions, Entrepreneurship, Valuation, Accounting, Mergers, SAP, Market Research, Auditing, Hyperion Enterprise, Microsoft Office, Oracle Database, procurement, PeopleSoft, Marketing, Hyperion Financial..., Project Management, Thomson One Banker, Capital IQ, Driving License, Oracle Applications, TM1, Teamwork, Forecasting, Business Analysis, Management, Business Restructures
Education
RSM Erasmus University 2010 — 2012
MSc, Finance and Investments
RSM Erasmus University 2007 — 2012
Bachelor of Science (BSc), International Business Administration
Vocational School of Telecommunications 2001 — 2006
Secondary Education, Telecommunications
Shawna Krautheim's Sitel Experience May 2011 - Present
Job Team Lead/Coach at Sitel
Industry Public Relations and Communications
Experience
Sitel May 2011 - Present
Yahoo January 2004 - August 2014
Skills
Customer Service, Management, Microsoft Excel, Research, Public Speaking, Social Media, Sales, Teaching, Editing
Education
Specs Howard School of Media Arts 1987 — 1988
Sitel May 2011 - Present
Yahoo January 2004 - August 2014
Skills
Customer Service, Management, Microsoft Excel, Research, Public Speaking, Social Media, Sales, Teaching, Editing
Education
Specs Howard School of Media Arts 1987 — 1988
Ibrahim Sheikh's Sitel Experience January 2006 - March 2007
Job Information Systems Specialist
Industry Information Technology and Services
Experience
Waterloo Wellington CCAC April 2008 - Present
Mississaga Halton CCAC August 2007 - April 2008
Sitel January 2006 - March 2007
Skills
Windows Server, Windows 7, Active Directory, SCCM, SharePoint, WDS, XP, DNS, Business Analysis, VPN, DHCP, Troubleshooting, Databases, ITIL, Virtualization, TCP/IP, Technical Support, Customer Service, Windows, Microsoft Exchange, Servers, Java, LAN-WAN, Backup Exec, Blackberry Enterprise..., Visio, Storage Area Networks, IT Management, Disaster Recovery, System Deployment, Network Administration, VMware, IT Operations, Crystal Reports, System Administration, SQL, Network Security, Integration, Windows XP, Computer Hardware, Switches, IT Service Management, IT Strategy, Software Documentation, Incident Management, Cisco Technologies, Wireless Networking, CCNA, Group Policy, Operating Systems
Education
Sheridan College
Computer Programming
Waterloo Wellington CCAC April 2008 - Present
Mississaga Halton CCAC August 2007 - April 2008
Sitel January 2006 - March 2007
Skills
Windows Server, Windows 7, Active Directory, SCCM, SharePoint, WDS, XP, DNS, Business Analysis, VPN, DHCP, Troubleshooting, Databases, ITIL, Virtualization, TCP/IP, Technical Support, Customer Service, Windows, Microsoft Exchange, Servers, Java, LAN-WAN, Backup Exec, Blackberry Enterprise..., Visio, Storage Area Networks, IT Management, Disaster Recovery, System Deployment, Network Administration, VMware, IT Operations, Crystal Reports, System Administration, SQL, Network Security, Integration, Windows XP, Computer Hardware, Switches, IT Service Management, IT Strategy, Software Documentation, Incident Management, Cisco Technologies, Wireless Networking, CCNA, Group Policy, Operating Systems
Education
Sheridan College
Computer Programming
Angela White, CHRP's Sitel Experience February 2012 - Present
Job Human Resource Director at Sitel
Industry Human Resources
Experience
Sitel February 2012 - Present
The Aecon Group December 2011 - February 2012
Sheridan College January 2011 - August 2011
Navistar Canada Inc. January 2007 - September 2010
Mascot Truck Parts 1987 - 2007
Skills
Organization, Oral and Written..., Interpersonal, Time Management, Business Management, Visionary, Credible Activist, Social Media, Influencing, Conflict Resolution, Critical Thinking
Education
Sheridan College 2011 — 2011
Graduate Diploma, Human Resource Management, Human Resources
Wilfrid Laurier University 1982 — 1985
Bachelor of Arts, English and Classical Studies
Oakville Trafalgar High School
Sitel February 2012 - Present
The Aecon Group December 2011 - February 2012
Sheridan College January 2011 - August 2011
Navistar Canada Inc. January 2007 - September 2010
Mascot Truck Parts 1987 - 2007
Skills
Organization, Oral and Written..., Interpersonal, Time Management, Business Management, Visionary, Credible Activist, Social Media, Influencing, Conflict Resolution, Critical Thinking
Education
Sheridan College 2011 — 2011
Graduate Diploma, Human Resource Management, Human Resources
Wilfrid Laurier University 1982 — 1985
Bachelor of Arts, English and Classical Studies
Oakville Trafalgar High School
Jermaine Jackson-Monroe's Sitel Experience 2000 - 2001
Job Sales IT Specialist at Verizon Wireless
Industry Think Tanks
Experience
Verizon Wireless 2012 - Present
JCG 2010 - 2012
Compass Group 2010 - 2012
Main Attractions Media Firm 2004 - 2010
Sitel 2000 - 2001
Skills
Performance Management, HRIS, Change Management, Employee Relations, Human Resources, Talent Management, Recruiting, Management, Employee Benefits, Customer Service, Employee Engagement, Succession Planning, Project Management, Strategic Planning, Team Leadership, Microsoft Office, Training, Team Building, Microsoft Excel, Personnel Management
Education
The Art Institute of Charlotte 2001 — 2003
Associate of Arts (A.A.), Digital Communication and Media/Multimedia
Sandhills Community College 1994 — 1997
Associate of Arts and Sciences (A.A.S.), Business Administration and Management, General
Verizon Wireless 2012 - Present
JCG 2010 - 2012
Compass Group 2010 - 2012
Main Attractions Media Firm 2004 - 2010
Sitel 2000 - 2001
Skills
Performance Management, HRIS, Change Management, Employee Relations, Human Resources, Talent Management, Recruiting, Management, Employee Benefits, Customer Service, Employee Engagement, Succession Planning, Project Management, Strategic Planning, Team Leadership, Microsoft Office, Training, Team Building, Microsoft Excel, Personnel Management
Education
The Art Institute of Charlotte 2001 — 2003
Associate of Arts (A.A.), Digital Communication and Media/Multimedia
Sandhills Community College 1994 — 1997
Associate of Arts and Sciences (A.A.S.), Business Administration and Management, General
Mohammed Danish's Sitel Experience March 2007 - March 2008
Job Systems Administrator
Industry Information Technology and Services
Experience
eHealth Ontario May 2011 - Present
eHealth Ontario April 2009 - May 2011
eHealth Ontario March 2008 - March 2009
Sitel March 2007 - March 2008
Dell International Services Pvt. Ltd. October 2005 - January 2007
Convergys India Services Pvt Ltd October 2004 - August 2005
Skills
Technical Support, ITIL, Incident Management, IT Service Management, Active Directory, IT Operations, Disaster Recovery, IT Management, VPN, vSphere 4/5, VMware vCenter Site..., VMware vCloud Director, Juniper vGW Virtual..., IBM WebSphere DataPower, IBM WebSphere..., Windows Server..., Cisco Networking, Dell PowerEdge Servers, Storage, DNS, Firewalls, DHCP, BMC Remedy, Virtualization, RHEL, Windows Server, VMware ESX, Data Center, VMware Infrastructure, System Administration, Cisco Technologies, vSphere, Routers, SCCM, Servers, Microsoft Certified..., System Deployment, Red Hat Linux
Education
Dr. C V Raman University
Bachelor’s Degree, Computer Application, 4.0
Sikkim Manipal University - Distance Education
Diploma, Information Technology, 3.5
eHealth Ontario May 2011 - Present
eHealth Ontario April 2009 - May 2011
eHealth Ontario March 2008 - March 2009
Sitel March 2007 - March 2008
Dell International Services Pvt. Ltd. October 2005 - January 2007
Convergys India Services Pvt Ltd October 2004 - August 2005
Skills
Technical Support, ITIL, Incident Management, IT Service Management, Active Directory, IT Operations, Disaster Recovery, IT Management, VPN, vSphere 4/5, VMware vCenter Site..., VMware vCloud Director, Juniper vGW Virtual..., IBM WebSphere DataPower, IBM WebSphere..., Windows Server..., Cisco Networking, Dell PowerEdge Servers, Storage, DNS, Firewalls, DHCP, BMC Remedy, Virtualization, RHEL, Windows Server, VMware ESX, Data Center, VMware Infrastructure, System Administration, Cisco Technologies, vSphere, Routers, SCCM, Servers, Microsoft Certified..., System Deployment, Red Hat Linux
Education
Dr. C V Raman University
Bachelor’s Degree, Computer Application, 4.0
Sikkim Manipal University - Distance Education
Diploma, Information Technology, 3.5
Nicole Maxwell's Sitel Experience November 2010 - March 2012
Job Staff Reporter at Mountain View Telegraph
Industry Newspapers
Experience
Mountain View Telegraph November 2014 - Present
St. Francis of Assisi Episcopal Church July 2010 - Present
State of New Mexico November 2012 - April 2013
Sitel November 2010 - March 2012
Rape Crisis Center of Central New Mexico October 2010 - November 2010
The Midwest City Sun July 2005 - November 2009
Skills
Analysis, Fast Learner, Russian, Journalism, Publishing, English, Public Relations, Newspapers, Editing, Newsletters, Publications, Time Management, Copy Editing, Problem Solving, QuarkXPress, NewsEdit, Adobe Creative Suite, Literature, News Writing, Microsoft Office, Microsoft Excel, Customer Service, Research, Resourceful in the..., Work Ethic, Press Releases, Facebook
Education
University of Central Oklahoma 1998 — 2003
Bachelor of Arts, Journalism
Rose State College 1998 — 2010
Basic Studies and prerequisites, Journalism
Mountain View Telegraph November 2014 - Present
St. Francis of Assisi Episcopal Church July 2010 - Present
State of New Mexico November 2012 - April 2013
Sitel November 2010 - March 2012
Rape Crisis Center of Central New Mexico October 2010 - November 2010
The Midwest City Sun July 2005 - November 2009
Skills
Analysis, Fast Learner, Russian, Journalism, Publishing, English, Public Relations, Newspapers, Editing, Newsletters, Publications, Time Management, Copy Editing, Problem Solving, QuarkXPress, NewsEdit, Adobe Creative Suite, Literature, News Writing, Microsoft Office, Microsoft Excel, Customer Service, Research, Resourceful in the..., Work Ethic, Press Releases, Facebook
Education
University of Central Oklahoma 1998 — 2003
Bachelor of Arts, Journalism
Rose State College 1998 — 2010
Basic Studies and prerequisites, Journalism
Rebecca Smolnicky's Sitel Experience October 2008 - Present
Job Senior HR Talent Analyst
Industry Outsourcing/Offshoring
Experience
Sitel October 2008 - Present
Sitel October 2008 - Present
Genuis Products February 2008 - May 2008
Mars, Inc. April 2001 - January 2008
Skills
Employee Engagement, Data Analysis, Human Resources, HRIS, Management, New Hire Orientations, Performance Management
Education
Rutgers, The State University of New Jersey-New Brunswick 1991 — 1996
Bachelor of Arts (B.A.), Chemistry
Rutgers, The State University of New Jersey-New Brunswick 1991 — 1996
Bachelor of Arts (B.A.), Psychology
Sitel October 2008 - Present
Sitel October 2008 - Present
Genuis Products February 2008 - May 2008
Mars, Inc. April 2001 - January 2008
Skills
Employee Engagement, Data Analysis, Human Resources, HRIS, Management, New Hire Orientations, Performance Management
Education
Rutgers, The State University of New Jersey-New Brunswick 1991 — 1996
Bachelor of Arts (B.A.), Chemistry
Rutgers, The State University of New Jersey-New Brunswick 1991 — 1996
Bachelor of Arts (B.A.), Psychology
Tom Konewka's Sitel Experience March 2007 - June 2008
Job Systems Engineer at Cisco Systems
Industry Computer Networking
Experience
Cisco Systems July 2013 - Present
Cisco Systems July 2012 - July 2013
Research In Motion January 2012 - July 2012
Research In Motion January 2010 - September 2011
Telus Mobility February 2009 - November 2009
Sitel March 2007 - June 2008
Skills
OSPF, MPLS, Cisco Technologies, TCP/IP, BGP, Cisco IOS, QoS, Network Design, Cisco Nexus, Routing, JUNOS, EIGRP, Network Architecture, Routers, Juniper, MPLS VPN, Switches, ASA, IPv6, Wireless Networking, IP, IPSec
Education
Sheridan College 2008 — 2011
Advanced Diploma, Internet Communications Technology
Cisco Systems July 2013 - Present
Cisco Systems July 2012 - July 2013
Research In Motion January 2012 - July 2012
Research In Motion January 2010 - September 2011
Telus Mobility February 2009 - November 2009
Sitel March 2007 - June 2008
Skills
OSPF, MPLS, Cisco Technologies, TCP/IP, BGP, Cisco IOS, QoS, Network Design, Cisco Nexus, Routing, JUNOS, EIGRP, Network Architecture, Routers, Juniper, MPLS VPN, Switches, ASA, IPv6, Wireless Networking, IP, IPSec
Education
Sheridan College 2008 — 2011
Advanced Diploma, Internet Communications Technology
Jo Ayers's Sitel Experience July 2002 - December 2005
Job Intraday Analyst at Yahoo
Industry Entertainment
Experience
Yahoo October 2013 - Present
Netflix June 2012 - October 2013
Netflix August 2011 - June 2012
Vesta Corporation April 2008 - July 2011
Convergys January 2006 - August 2007
Sitel July 2002 - December 2005
FEI Company July 1998 - November 2001
Skills
IEX Total View, Microsoft Office, Microsoft Excel, Microsoft Word, FIB, SEM, Customer Service, Call Centers, Customer Satisfaction, Forecasting, Workforce Management, Time Management, Data Analysis, Customer Experience, CRM
Education
Southern Oregon University 1995 — 1998
BS, Physics
Southwestern Oregon Community College 1992 — 1995
Transfer, General Education
Yahoo October 2013 - Present
Netflix June 2012 - October 2013
Netflix August 2011 - June 2012
Vesta Corporation April 2008 - July 2011
Convergys January 2006 - August 2007
Sitel July 2002 - December 2005
FEI Company July 1998 - November 2001
Skills
IEX Total View, Microsoft Office, Microsoft Excel, Microsoft Word, FIB, SEM, Customer Service, Call Centers, Customer Satisfaction, Forecasting, Workforce Management, Time Management, Data Analysis, Customer Experience, CRM
Education
Southern Oregon University 1995 — 1998
BS, Physics
Southwestern Oregon Community College 1992 — 1995
Transfer, General Education
Jeremy Cumbie's Sitel Experience February 2004 - April 2007
Job IT Director at Algiers Charter School Association
Industry Information Technology and Services
Experience
Algiers Charter Schools Association September 2013 - Present
Bigfoot Entertainment March 2010 - March 2012
Carter Brothers Manufacturing June 2008 - December 2009
Sikorsky Aircraft April 2007 - June 2008
Sitel February 2004 - April 2007
Sitel September 2002 - February 2004
Skills
IT Strategy, Time and Resource..., Network Administration, Network Architecture, Wireless Networking, Active Directory, Windows 7, Windows Server 2003, Microsoft Exchange 2003, Excel, MS Project, IT Project Management, Personnel Development, IT Recruiting, Process Improvement, Contract Negotiation, Mac OS X
Education
Rochester Institute of Technology
Computer Software Engineering
Algiers Charter Schools Association September 2013 - Present
Bigfoot Entertainment March 2010 - March 2012
Carter Brothers Manufacturing June 2008 - December 2009
Sikorsky Aircraft April 2007 - June 2008
Sitel February 2004 - April 2007
Sitel September 2002 - February 2004
Skills
IT Strategy, Time and Resource..., Network Administration, Network Architecture, Wireless Networking, Active Directory, Windows 7, Windows Server 2003, Microsoft Exchange 2003, Excel, MS Project, IT Project Management, Personnel Development, IT Recruiting, Process Improvement, Contract Negotiation, Mac OS X
Education
Rochester Institute of Technology
Computer Software Engineering
Adam Cash's Sitel Experience May 2011 - December 2011
Job Student at Savannah College of Art and Design
Industry Architecture & Planning
Experience
Savannah College of Art and Design January 2012 - Present
Sitel May 2011 - December 2011
Education
Savannah College of Art and Design 2011 — 2012
Glasgow High School
Savannah College of Art and Design January 2012 - Present
Sitel May 2011 - December 2011
Education
Savannah College of Art and Design 2011 — 2012
Glasgow High School
Torey Stickrath's Sitel Experience July 2011 - August 2011
Job Student at Southern New Hampshire University
Industry Computer Games
Experience
TechRaptor September 2014 - November 2014
Walmart July 2013 - July 2013
Sitel July 2011 - August 2011
Skills
Computer Hardware, Computer Repair, Creative Writing, Computer Maintenance, Business Communications, Simply Accounting, Culinary Arts
Education
Southern New Hampshire University 2014 — 2017
B.S Game Design and Development - Interactive Storytelling, Game Design, Current GPA: 3.551
Northern Maine Community College 2011 — 2013
Associate of Arts (A.A.), Liberal Arts and Sciences/Liberal Studies
University of Maine at Presque Isle 2012 — 2012
Bachelor of Science (BS), Accounting and Business/Management
TechRaptor September 2014 - November 2014
Walmart July 2013 - July 2013
Sitel July 2011 - August 2011
Skills
Computer Hardware, Computer Repair, Creative Writing, Computer Maintenance, Business Communications, Simply Accounting, Culinary Arts
Education
Southern New Hampshire University 2014 — 2017
B.S Game Design and Development - Interactive Storytelling, Game Design, Current GPA: 3.551
Northern Maine Community College 2011 — 2013
Associate of Arts (A.A.), Liberal Arts and Sciences/Liberal Studies
University of Maine at Presque Isle 2012 — 2012
Bachelor of Science (BS), Accounting and Business/Management
Deondria Wagner's Sitel Experience August 2006 - February 2008
Job
Industry Nonprofit Organization Management
Experience
Volunteer May 2012 - Present
Sykes Enterprises October 2008 - October 2010
Sitel August 2006 - February 2008
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, English, Windows, Research, Outlook, Photoshop, Teaching, HTML, Public Speaking
Education
Webster University 2009 — 2011
Master of Business Administration (M.B.A.), Human Resources Development
South Carolina State University 2002 — 2006
Bachelor of Science (BS), Psychology
Volunteer May 2012 - Present
Sykes Enterprises October 2008 - October 2010
Sitel August 2006 - February 2008
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, English, Windows, Research, Outlook, Photoshop, Teaching, HTML, Public Speaking
Education
Webster University 2009 — 2011
Master of Business Administration (M.B.A.), Human Resources Development
South Carolina State University 2002 — 2006
Bachelor of Science (BS), Psychology
Jayne Roberts's Sitel Experience June 2006 - April 2007
Job Assistant Manager at Security Finance
Industry Financial Services
Experience
Security Finance March 2012 - February 2013
Titlemax/Titlebucks July 2007 - March 2012
Sitel June 2006 - April 2007
Skills
Administrative..., Customer Service, Clerical Work, Microsoft Office, Microsoft Excel, Microsoft Word, Management, Time Management, Team-oriented, Self-esteem, Selling Skills, Self-confidence, Analytics, Marketing, Accounting
Education
Savannah State University 2002 — 2006
Bachelor of Business Administration (B.B.A.), Management Information Systems, General
Security Finance March 2012 - February 2013
Titlemax/Titlebucks July 2007 - March 2012
Sitel June 2006 - April 2007
Skills
Administrative..., Customer Service, Clerical Work, Microsoft Office, Microsoft Excel, Microsoft Word, Management, Time Management, Team-oriented, Self-esteem, Selling Skills, Self-confidence, Analytics, Marketing, Accounting
Education
Savannah State University 2002 — 2006
Bachelor of Business Administration (B.B.A.), Management Information Systems, General
Emanuil Bounzin's Sitel Experience August 2009 - April 2010
Job IT engineer at HewlettPackard
Industry Information Technology and Services
Experience
Hewlett-Packard May 2012 - Present
Sitel August 2009 - April 2010
Skills
ITIL, Windows Server, Servers, Virtualization, Active Directory, IT Service Management, VMware, Data Center, HP, Unix, Disaster Recovery, IT Management, Linux, Cisco Technologies, DNS, Cloud Computing, Microsoft Exchange, IT Operations, Microsoft SQL Server, VMware ESX, Sales, Customer Service
Education
Sofia University St. Kliment Ohridski
Hewlett-Packard May 2012 - Present
Sitel August 2009 - April 2010
Skills
ITIL, Windows Server, Servers, Virtualization, Active Directory, IT Service Management, VMware, Data Center, HP, Unix, Disaster Recovery, IT Management, Linux, Cisco Technologies, DNS, Cloud Computing, Microsoft Exchange, IT Operations, Microsoft SQL Server, VMware ESX, Sales, Customer Service
Education
Sofia University St. Kliment Ohridski
Domonique Clark's Sitel Experience November 2011 - March 2012
Job Retail Associate/ Customer Service Representative at TJ Maxx
Industry Retail
Experience
CenturyLink March 2013 - Present
TJ Maxx April 2011 - Present
Sitel November 2011 - March 2012
Education
Savannah State University 2010 — 2010
Psychology
Cross Creek High School 2006 — 2010
Diploma
CenturyLink March 2013 - Present
TJ Maxx April 2011 - Present
Sitel November 2011 - March 2012
Education
Savannah State University 2010 — 2010
Psychology
Cross Creek High School 2006 — 2010
Diploma
Donna Brannen's Sitel Experience August 2009 - January 2010
Job Paper & Forest Products Professional
Industry Paper & Forest Products
Experience
Advanced Veneer Technologies D.B.A Truax Veneer Company 2012 - Present
Technology Resource Associates June 2010 - February 2013
Sitel August 2009 - January 2010
Skills
Microsoft Excel, QuickBooks, Microsoft Office, Windows & Mac operating..., Time Source Management, OSHA Safety Requirements, Bookkeeping, Account Reconciliation, Accounts Payable, Accounts Receivable, Sales Tax, Corporate Tax, Payroll, Payroll Taxes, Invoicing, Bank Reconciliation
Education
Southeastern Technical College 2001 — 2003
Associate's degree, Allied Health and Medical Assisting Services
Advanced Veneer Technologies D.B.A Truax Veneer Company 2012 - Present
Technology Resource Associates June 2010 - February 2013
Sitel August 2009 - January 2010
Skills
Microsoft Excel, QuickBooks, Microsoft Office, Windows & Mac operating..., Time Source Management, OSHA Safety Requirements, Bookkeeping, Account Reconciliation, Accounts Payable, Accounts Receivable, Sales Tax, Corporate Tax, Payroll, Payroll Taxes, Invoicing, Bank Reconciliation
Education
Southeastern Technical College 2001 — 2003
Associate's degree, Allied Health and Medical Assisting Services
Sandy Katayanagi's Sitel Experience 2006 - 2007
Job Administrative Assistant, Intermediate at New Mexico State University
Industry Higher Education
Experience
New Mexico State University October 2007 - Present
Sitel 2006 - 2007
Aldershot of New Mexico 2005 - 2006
Education
San Francisco State University
Bachelor of Arts, Radio and Television
New Mexico State University October 2007 - Present
Sitel 2006 - 2007
Aldershot of New Mexico 2005 - 2006
Education
San Francisco State University
Bachelor of Arts, Radio and Television
Octavius Davis's Sitel Experience February 2014 - Present
Job Verizon representative at Sitel
Industry Outsourcing/Offshoring
Experience
Sitel February 2014 - Present
Skills
Customer Service, Customer Satisfaction, Business, Customer Support, Customer Oriented
Education
Savannah State University 2012 — 2016
Sitel February 2014 - Present
Skills
Customer Service, Customer Satisfaction, Business, Customer Support, Customer Oriented
Education
Savannah State University 2012 — 2016
Lakeshia Robinson's Sitel Experience February 2013 - July 2013
Job Front Office
Industry Telecommunications
Experience
Sitel February 2013 - July 2013
West at Home November 2012 - February 2013
Skills
Front Office, Time Management, Preparation Of Reports, Computers, Teamwork, Cash Register, Registration, Appointment Scheduling, Multi Tasking, Customer Service
Education
Savannah Technical College 2010 — 2011
Associate of Applied Science, Business Administrative Technology
Sitel February 2013 - July 2013
West at Home November 2012 - February 2013
Skills
Front Office, Time Management, Preparation Of Reports, Computers, Teamwork, Cash Register, Registration, Appointment Scheduling, Multi Tasking, Customer Service
Education
Savannah Technical College 2010 — 2011
Associate of Applied Science, Business Administrative Technology
Monica Buchanan's Sitel Experience August 2002 - April 2005
Job Nanny at Stephanie and Matthew Marion
Industry Individual & Family Services
Experience
Stephanie and Matthew Marion June 2011 - Present
Walmart March 2008 - June 2008
LifeSouth Community Blood Centers May 2007 - August 2007
Pizza Hut September 2005 - June 2007
Sitel August 2002 - April 2005
Education
Santa Fe College
Registered Nursing/Registered Nurse
Stephanie and Matthew Marion June 2011 - Present
Walmart March 2008 - June 2008
LifeSouth Community Blood Centers May 2007 - August 2007
Pizza Hut September 2005 - June 2007
Sitel August 2002 - April 2005
Education
Santa Fe College
Registered Nursing/Registered Nurse
Deloitte
PwC
Ernst & Young
Walgreens
Procter & Gamble
KPMG
PricewaterhouseCoopers
EY