T-Mobile Company
Industry: Mobile telecommunication company
DescriptionT-Mobile is the brand name used by the mobile communications subsidiaries of the German telecommunications company Deutsche Telekom AG. The brand is active in Austria, the Czech Republic, the Netherlands, Poland, and the United States. Headquarters: Bonn, Germany Founder: Deutsche Telekom Founded: December 1999 Number of employees: 44,000 Parent organization: Deutsche Telekom Subsidiaries: Hrvatski Telekom, T-Mobile Deutschland Gmbh
T-Mobile List of Employees There's an exhaustive list of past and present employees! Get comprehensive information on the number of employees at T-Mobile. You can filter them based on skills, years of employment, job, education, department, and prior employment.
T-Mobile Salaries. You can even request information on how much does T-Mobile pay if you want to. Learn about salaries, pros and cons of working for T-Mobile directly from the past employees.
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19,518 T-Mobile employees in database. Find out everything there's to know about T-Mobile employees. We offer you a great deal of unbiased information from the internal database, personal records, and many other details that might be of interest to you.
T-Mobile Employees
Taiyo Pacific Partners September 2015 - Present
T-Mobile June 2015 - Present
Takeda Pharmaceutical Company Ltd April 2013 - July 2014
Takeda Pharmaceutical Company Ltd April 2011 - April 2013
Abercrombie & Fitch October 2009 - May 2010
Contact Networks October 2008 - February 2009
Bureau of Economic Analysis May 2008 - August 2008
Skills
Biotechnology, Pharmaceutical Industry, Analysis, Management, Japanese, Business Development, Strategic Planning, Business Strategy, Business Planning, Marketing Strategy, Research
Education
University of Washington, Michael G. Foster School of Business 2014 — 2016
Master of Business Administration (M.B.A.), Marketing
Boston University 2005 — 2009
BA, Economics, 3.7
Keio University 2009 — 2010
Certificate, Japanese Language and Society
T-Mobile June 2005 - February 2014
Northwest Research Group, Inc. September 2000 - December 2004
Skills
Market Research, Human Resources, Microsoft Office, SPSS, Interviews, Data Analysis, Report Writing, Employee Training, Performance Improvement, Performance Management, Key Performance..., OSHA, FMLA, EEO/AA Compliance, Office Management, Analytics, Employee Handbooks, Customer Service, Key Account Management, Project Management, Negotiation, Qualitative Research, Quantitative Research, Vendor Management, Volunteer Management, Leadership, Time Management, Training, Team Building, Hiring, Coaching
Education
Boise State University 1989 — 1995
Bachelor of Science (B.S.), Psychology
T-Mobile March 2015 - Present
Hewlett-Packard May 2013 - May 2014
Hewlett-Packard July 2010 - April 2013
Hewlett-Packard 2007 - August 2010
MPC August 2000 - May 2005
Skills
Account Acquisition, Microsoft Office, Servers, HP, Customer Acquisition, Enterprise Software, Solution Selling, Channel, Salesforce.com, Team Leadership, Cloud Computing, Sales Operations, Account Management, Selling, Sales, Management, Sales Management, Storage, Networking, Leadership, Customer Retention, SaaS, Direct Sales, Program Management, Team Building, Customer Service, CRM, Strategic Planning
Education
Boise State University 2014 — 2016
Master of Business Administration (MBA), Human communication
Boise State University 1994 — 1999
BA Communication and Secondary Education, Human Communication
Bishop Kelly 1990 — 1994
Diploma
U.S. Cellular October 2013 - Present
U.S. Cellular September 2007 - October 2013
T-Mobile April 2005 - September 2007
AT&T Wireless February 2000 - April 2005
Skills
Marketing, Direct Sales, Account Management, Customer Retention, Wireless, Sales Management, Sales Process, Sales Operations, Leadership, Leadership Development, Situational Leadership, Microsoft Office 2007, Negotiation, Change Management, Training, Customer Experience, Cold Calling, Team Building, Quotas, Sales, Cross-functional Team..., Management, Customer Satisfaction, Call Centers, Coaching, Human Resources, Networking, B2B, Selling, Telecommunications, Customer Service, Solution Selling, Cellular Communications, Salesforce.com, Mobile Devices, Sales Presentations, Strategic Partnerships, M2M, Building Relationships, Product Marketing, CRM, Team Leadership, Competitive Analysis, Strategy
Education
Lake Forest Graduate School of Management 2012 — 2013
Master of Business Administration (MBA), Leadership
Tulane University - A.B. Freeman School of Business 2006 — 2006
Master Certification, Business Management
University of Notre Dame - Mendoza College of Business 2005 — 2005
Executive Certificate, Negotiations
Boston College 1994 — 1999
B.A., Human Development (Psychology), Communications - Concentrations in Marketing/Advertising
Academy of the Sacred Heart 1990 — 1994
Vital Choice Wild Seafood and Organics June 2015 - Present
T-Mobile October 2013 - June 2015
Society Consulting August 2012 - October 2013
drugstore.com July 2010 - December 2011
drugstore.com April 2008 - August 2010
Poetry of Food, a property of Fahrenheit 212 October 2009 - June 2010
Pacific Market International - Aladdin & Stanley brands January 2005 - March 2008
Skills
Ecommerce, Marketing, Social Media, Merchandising, Analytics, Brand Management, Public Relations, Project Management, Microsoft Office, Omniture, Business Objects, Vendor Management, Website Management, Catalog Management, Event Planning, E-commerce, Social Media Marketing, Strategy, Product Marketing, Online Marketing, Marketing Strategy, Copywriting, Advertising, Creative Direction, Marketing Communications, Management, Mobile Marketing
Education
Boston College
Seattle University
BA, English
DanJon Mgmt November 2013 - Present
Homemaker 1993 - Present
T-Mobile September 2002 - March 2006
Skills
Administrative..., Office Administration, Office Management, Bilingual
Education
Mandl The College of Allied Health 1994 — 1996
Associate of Arts and Sciences (AAS), Medical/Clinical Assistant
Borough of Manhattan Community College 1990 — 1992
Associate's degree, Business Administration and Management, General
T-Mobile April 2014 - Present
CH Robinson Worldwide July 2011 - May 2013
Verizon Wireless March 2009 - March 2010
Verizon Wireless November 2006 - March 2009
DIRECTV November 1999 - April 2006
Skills
Transportation, Microsoft Office, Microsoft Excel, Logistics, Customer Service, Project Management, Microsoft Word, Strategic Planning, PowerPoint, Negotiation, Operations Management, Change Management, Budgets, Freight, Team Building, Supply Chain Management, Project Planning, Process Improvement, Shipping, New Business Development
Education
Boise State University 1998 — 1999
Centennial high school 1994 — 1998
Diploma
FLEXTECHS July 2015 - Present
Flextechs June 2015 - July 2015
Appen May 2014 - April 2015
Fred Meyer June 2006 - June 2014
Pizza Hut 2005 - 2008
Big 5 Sporting Goods 2006 - 2006
T-Mobile 2005 - 2005
Kuna Video 2003 - 2005
Skills
Customer Service, Cashiering, Time Management, Retail, Nutrition, Critical Thinking, Resourceful, Creative Thinking, Retail Sales, Strategic Planning, Teamwork, Web Services, Data Entry, Web Search Evaluation, Analysis, Transcription, Writing, Blogging
Education
Boise State University 2006 — 2010
Philosophy (Major), English- Literature Emphasis (Minor)
Oklahoma Christian University 2006 — 2010
Kuna High School 2001 — 2005
Graduated with Diploma
Copperworks Distilling Co. September 2013 - Present
Letterpress Distilling, LLC December 2012 - September 2013
T-Mobile October 2012 - September 2013
Seward & Kissel LLP October 2010 - October 2012
Seward & Kissel LLP May 2009 - August 2009
United States Attorney's Office Southern District of California May 2008 - August 2008
Comcast-Spectacor May 2007 - August 2007
Delmarva Shorebirds May 2006 - August 2006
Skills
Spirits, Alcoholic Beverages, Wine & Spirits Industry, Distillation, Beverage Industry, Retail Sales, Whisky, Gin, Bottling, Legal Writing, Corporate Law, Intellectual Property, Legal Research, Securities Regulation, Commercial Litigation, Investments, Litigation, Westlaw, Private Equity, Securities, Hedge Funds, Contract Negotiation, Salesforce.com, Management, Strategy, Sales, Event Management, Marketing Strategy, Social Media, Customer Service
Education
Boston College Law School 2007 — 2010
J.D., Law
University of South Carolina-Columbia 2004 — 2007
Bachelor of Science, Sport and Entertainment Management
Down to Earth April 2012 - September 2012
Down to Earth 2012 - 2012
The Walking Company April 2010 - December 2010
The Walking Company April 2010 - December 2010
T-Mobile August 2005 - February 2010
T-Mobile USA August 2005 - February 2010
DIRECTV April 2004 - May 2005
Direct TV April 2004 - May 2005
Skills
Conflict Resolution, Training, Customer Service, Landscaping, Floor Management, Sales, Sales Management, Retail, Banking, Billing Systems, Fraud, Maintenance, Internet, Windows
Education
Boise State University 2008 — 2009
Liberal Arts and Sciences/Liberal Studies
Boise State University
Liberal Arts
Franklin K. Lane High School
Diploma, General Education
Ritual Food October 2014 - Present
The Coffee Bean & Tea Leaf® December 2013 - July 2014
onefinestay October 2013 - October 2013
T-Mobile January 2011 - September 2013
T-Mobile May 2010 - January 2011
T-Mobile April 2004 - May 2010
Skills
Food, Customer Service, Sales, Hospitality, Retail Sales, Account Management, Customer Satisfaction, Customer Experience, Customer Retention, Leadership, P, Sales Management, Direct Sales, Food, Event Management, Inventory Management, Profit, Time Management, Microsoft Office, Restaurants, Retail
Education
New York City College Of Technology 2010 — 2012
Associate of Arts and Sciences (AAS), Hospitality Managment
Borough of Manhattan Community College 2007 — 2008
Liberal Arts and Sciences/Liberal Studies
State of Idaho March 2009 - Present
State of Idaho Department of Correction August 2006 - March 2009
Insurance Sales Consultant, February 2006 - January 2008
T-Mobile June 2004 - February 2006
DirecTV May 1999 - June 2004
Finish Line Coffee and Bakery 1999 - 2001
2-J corp. Finish Line/Dairy Queen, March 1997 - May 1999
2J Corporation (Dairy Queen Franchisee) 1997 - 1999
Skills
Accounting, Financial Analysis, Financial Reporting, Financial Risk, Corporate Finance, Account Reconciliation, Accounts Payable, Cost Accounting, Management Accounting, Organizational..., Organization Skills
Education
Boise State University
Bachelor's Degree, Accounting and Finance
T-Mobile May 2014 - Present
MAXIMUS January 2014 - May 2014
WDS, A Xerox Company June 2008 - January 2013
B&I Tile, LLC Team Manager January 2005 - June 2008
Boise auto auction April 2003 - January 2005
Skills
Team Leadership, Customer Service, Coaching, Call Centers, Management, Customer Experience, Team Building, Teamwork, Team Management, Public Speaking, Troubleshooting, Outlook, Sales, Research, Teaching, Leadership Development, Technical Support, Customer Satisfaction, Microsoft Office, Telecommunications, Training, Leadership, Customer Retention, Employee Training, Time Management, Quality Assurance, Mobile Devices, Project Management, Performance Management, Cross-functional Team..., Vendor Management, Supervisory Skills, CRM, Workforce Management
Education
Boise State University 2009 — 2016
Business Administration and Management, General
Chemistry tech Belgrade/ Serbia 1998 — 2002
Chemical Technology/Technician
Vallivue School District June 2013 - Present
Vallivue School District August 2007 - May 2013
T-Mobile 2003 - 2004
Skills
Education, Educational Leadership, Educational Technology, Biology, Chemistry, Robotics, STEM, Science Education, Teacher Training, Classroom, Curriculum Design, Technology Integration, Tutoring, Instructional Design, Science, Staff Development, Adult Education, Curriculum Development, E-Learning
Education
Northwest Nazarene University 2008 — 2010
Educational Specialist, Educational Leadership and Administration, General
Boise State University 2005 — 2007
Master of Arts (M.A.), Education, Curriculum and Instruction
Eastern Oregon University 2001 — 2004
Bachelor of Science (B.S.), Biology, General
Boise State University 1999 — 2000
Baker High School 1995 — 1999
Allied Barton Security June 2015 - Present
Allied Barton Securtiy June 2013 - June 2015
Allied Barton Securtiy February 2011 - June 2013
T-Mobile 2005 - 2009
DIRECTV 2003 - 2005
Hastings Entertainment Inc. 2001 - 2003
Skills
Security Operations, Security Management, Corporate Security, Security Training, Access Control, CCTV, Surveillance, Workplace Violence, Security, Emergency Management, Personal Protection, Firearms, First Aid, Customer Service
Education
Boise State University 2011 — 2012
Psychology
Idaho Power May 2015 - Present
Stay in School Quinceañera Program February 2015 - May 2015
ICON Idaho Connects Online School September 2014 - February 2015
Idaho Department of Health and Welfare October 2013 - March 2014
Idaho Department of Health and Welfare May 2013 - October 2013
Idaho Transportation Department December 2009 - May 2013
Catholic Charities of Idaho August 2011 - December 2011
Idaho Transportation Department July 2007 - December 2009
Boise State University October 2006 - June 2007
T-Mobile July 2006 - October 2006
Skills
Administrative..., Microsoft Office, Microsoft Excel, Training, Access, Office Management, Customer Service, Microsoft Word, PowerPoint, SharePoint, Outlook, Data Entry, Logistics, Transportation, Process Scheduler, Budget Monitoring, Case Managment, Social Services, Referrals, Relational Databases, Travel Arrangements, Invoice Processing, Credit Card Transaction..., Operating Budgets, Capital Budgeting, Conference Coordination, Higher Education, State Government, Highways, Payment Card Processing, Purchase Orders, Purchase Requisitions, Business Continuity, Events Coordination, Timekeeping, Account Reconciliation, Budget Reconciliation, Interviewing Skills, Conflict Management, Call Centers, Electronic Filing, Expense Reports, Microsoft Publisher, E-Learning, Student Information..., Academic Advising, Enrollment Services
Education
Boise State University 2004 — 2012
Bachelor of Science (BS), Social Science
Boise State University 2004 — 2012
Bachelor of Applied Science (BAS)
Boise State University 2004 — 2010
Associate of Arts (AA), Social Science
College of Southern Idaho 1993 — 1995
Associate of Applied Science (AAS), Computer Applications with Desktop Publishing
Kimberly High School 1989 — 1993
High School Diploma
T-Mobile
Skills
New Hire Training
Education
Boise State University
Holiday Inn Express and Suites Butte, Montana April 2013 - Present
Holiday Inn Express, Ontario Oregon August 2008 - April 2013
Hewlett-Packard February 2007 - August 2008
T-Mobile June 2006 - February 2007
DIRECTV August 2005 - June 2006
Walmart August 2002 - August 2005
Kappa Kappa Psi August 2003 - January 2005
Skills
Revenue Analysis, Team Leadership, Sales, Management, Event Management, Budgets, Customer Service, Networking, Process Scheduler, Sales Operations, Marketing Strategy, Hiring, Public Relations, Customer Satisfaction, Food & Beverage, Hospitality Management, Hospitality, Hotels
Education
Boise State University 2002 — 2006
Business Administration and Management, General
Daiichi Sankyo, Inc. July 2014 - Present
St. Luke's Health System: Mountain State Tumor Institute April 2013 - July 2014
Grifols November 2012 - March 2013
Boise State University May 2011 - August 2011
T-Mobile November 2005 - August 2009
T-Mobile November 2005 - January 2007
Skills
Microsoft Office, Microsoft Excel, PowerPoint, Microsoft Word, Customer Service, Research, Photoshop, Social Media, Teamwork, Public Speaking, C++, HTML, Java, C, English, Windows, Event Planning, Laboratory, Time Management, Data Entry, Team Leadership, Teaching, Healthcare, Critical Thinking, Cpr Certified, Team Building, Inventory Management, Hospitals, Sales, Medical Terminology, Coaching, Recruiting, Sales Management, Business Development, Strategic Planning, Marketing Strategy, Leadership, Outlook
Education
Boise State University 2009 — 2012
Bachelor of Science (B.S.), Pre-Medicine/Pre-Medical Studies, GPA: 3.75
Treasure Valley Community College 2003 — 2005
Associate of Arts (A.A.), General Studies, GPA: 3.73
T-Mobile November 2013 - Present
T-Mobile August 2009 - Present
T-Mobile 2007 - 2009
T-Mobile 2005 - 2007
T-Mobile 2004 - 2005
Coldwell Banker Aspen Realty 2000 - 2004
Skills
Telecommunications, Call Centers, Performance Management, Vendor Management, Wireless, Recruiting, Employee Relations, Talent Management, Customer Experience, Customer Retention, Talent Acquisition, Change Management, Human Resources, Coaching, Team Leadership, Training, Mobile Devices, Account Management, Customer Service, Onboarding, Interviews, Sourcing, Process Improvement, Sales, Management, Leadership, Applicant Tracking..., Employee Training, Program Management, Project Management, Hiring, Team Building, Customer Satisfaction, Strategy, Time Management, Microsoft Office
Education
Boise State University
Meridian High School
High School Diploma
St. Giles Hotel October 2013 - Present
Design Within Reach September 2012 - November 2013
New York University Book Store December 2011 - September 2012
Law Offices of Steven H. Goldman June 2010 - July 2011
T-Mobile February 2009 - November 2009
Immigration Law Offices of Luisa M. Diaz March 2008 - September 2008
Skills
47 Wpm, Computer Proficiency, Microsoft Excel, Microsoft Word, Outlook Express, Lotus Notes, Basys, Spanish-English, Computer Repair, Data Entry, Process Scheduler, Sales, Research, Retail, Windows, Photoshop
Education
Vaughn College of Aeronautics and Technology 2014 — 2016
Associate of Science (A.S.), Airframe and Powerplant, 3.55
Borough of Manhattan Community College 2011 — 2013
Associate of Science (A.S.), Computer Science
Edmund Rice High School 2001 — 2005
High School Diploma, High School/Secondary Diplomas and Certificates
St. Luke's Health System March 2014 - Present
www.moonlightgleam.com January 2013 - Present
T-Mobile May 2007 - March 2014
Wilson's Leather October 2005 - May 2007
Skills
Technical Support, Customer Service..., Call Centers, Positive Team Player, Operating Systems, Microsoft Excel, Customer Service, Blogging, Positive Personality, Computer Hardware, Troubleshooting, Information Technology, Management, PowerPoint, Help Desk Support, Training, Software Installation, Outlook, Billing Process, 10 Key, Healthcare Information..., ITIL, ITIL v3 Foundations...
Education
George Fox University 2009 — 2011
Bachelor of Business Administration (BBA), Information Technology
Boise State University 2006 — 2009
Micron Technology July 2014 - Present
Self Employed Musician 1996 - Present
Clearwater Technologies October 2012 - June 2014
T-Mobile January 2012 - October 2012
Guitar Center May 2009 - January 2012
Bellair Expediting May 2006 - December 2009
Skills
Logistics, Inventory Management, Sales, Customer Service, Telecommunications, Call Center, Musicians, Music, Bass Guitar, Microsoft Office, Shipping, Operations Management, AS400 system, Jazz, Funk, Rock, Air Freight, Smartphones, Computer Building, Craft Beer, Homebrewing, Culture, Soccer, Industrial Automation, Process Controls, Research, Import Export, Mas 90, Call Centers, Automation, Inventory Control, Logistics Management, Process Control, Warehousing, Purchasing, Procurement, International Logistics, Distribution Center..., Supply Chain, Guitar, Software Documentation, Retail, Project Planning, Recording, Process Improvement
Education
Boise State University 2011 — 2013
Bachelor of Business Administration (B.B.A.), Logistics, Materials, and Supply Chain Management, 3.80 GPA Fall 2013, Dean's List with High Honors
T-Mobile March 2014 - Present
Bill & Melinda Gates Foundation February 2012 - March 2014
SightConnection May 2011 - February 2012
The Salvation Army October 2009 - April 2011
Pacific Medical Centers July 2008 - May 2009
Amazon October 2007 - July 2008
Starbucks October 2004 - October 2007
Skills
Recruitment/Retention, Operations Management, Business Analysis, Human Resources, Project Management, Process Improvement, Performance Management, Process Scheduler, Customer Service, Recruiting, Public Speaking, Team Building, Training, Experienced Business..., SharePoint, Operations Improvement, Social Media, Talent Acquisition, Reporting Metrics, LinkedIn, System Administration, Project Planning, Vendor Management, Strategy, Data Analysis, Leadership, Software Documentation, Policy, Strategic Planning
Education
Univerity of Phoenix 2004 — 2007
Masters, Business and Healthcare Administration
Boise State University 1994 — 2002
Kinesiology, Health Promotion and Physiology
Lotus Vaping Technologies January 2012 - Present
T-Mobile January 2009 - January 2012
PokerNews June 2007 - January 2009
Skills
Managerial Finance, Financial Reporting, Accounting, Customer Service, Data Analysis, Operational Efficiency, Forecasting, Inventory Management, Strategic Planning, Negotiation, Microsoft Excel, At Multitasking
Education
Boise State University 1998 — 2003
Criminal Justice Administration
Verizon Wireless July 2015 - Present
Verizon Wireless July 2015 - Present
Aditi Staffing September 2013 - July 2015
Learning Research Foundation August 2010 - September 2013
Collab Design September 2011 - March 2013
Wakefield Grace United Methodist August 2011 - October 2011
T-Mobile December 2009 - February 2010
Skills
jQuery, JavaScript, AngularJS, HTML5, HTML, CSS, CSS3, Web Design, Photoshop, Flash, Illustrator, Graphic Design, PHP, Web Development, HTML 5, Digital Photography, WordPress, InDesign, Photography, Adobe Creative Suite, After Effects, Dreamweaver, Drawing, Logo Design, Flash Animation, ActionScript, Tutoring, Layout, User Interface Design, Typography, Multimedia, Interaction Design, Graphics, Front-end, Adobe Edge Animate, College Teaching, Java, Flash Video, Microsoft Office, Social Networking, Image Manipulation, Node.js, GruntJS, SASS, MySQL
Education
CUNY New York City College of Technology 2013 — 2016
Interactive Web Application Design, Web/Multimedia Management and Webmaster
Borough of Manhattan Community College 2009 — 2012
Associate of Applied Science, Multimedia Art
Borough of Manhattan Community College 2009 — 2011
Skyhook Wireless March 2015 - Present
T-Mobile June 2014 - August 2014
TotalMobile July 2009 - February 2013
Invest Northern Ireland September 2008 - June 2009
Strategy in Focus March 2008 - September 2008
Prospectus Strategy Consulting June 2007 - January 2008
Strategy Boutique Ltd September 2006 - June 2007
Skills
Channel, Competitive Analysis, Go-to-market Strategy, Market Planning, Mobile, Business Strategy, New Business Development, Mobile Devices, Market Research, CRM, Business Development, Management Consulting, Sales Management, Sales, Strategic Planning, Start-ups, Leadership, Strategy
Education
Boston College - Wallace E. Carroll Graduate School of Management 2013 — 2015
Master of Business Administration (M.B.A.), Strategy & Technology
Massachusetts Institute of Technology - Sloan School of Management 2014 — 2015
Master of Business Administration (M.B.A.), Entrepreneurial Technology Strategy
Leeds Metropolitan University 2003 — 2006
Bachelor's Degree, Marketing, 3.7 GPA
State of Idaho May 2013 - Present
T-Mobile 2005 - 2013
Skills
Telecommunications, Computer Network..., Team Leadership, VoIP, Network Design, Wireless, LTE, GSM, Cellular Communications, Call Centers, 2G, Managed Services, Telephony, Vendor Management, CDMA, Technical Support, Customer Experience, 3G, GPRS, UMTS, Customer Satisfaction, Troubleshooting, IP, Mobile Devices, Ethernet, Product Management, T1, SS7, Core Network, Customer Retention, DSL, Edge, SDH, Telco, ATM networks, Workforce Management, Broadband, 4G, WiMAX, Avaya, EVDO, RAN, Blackberry, BMC Remedy, Call Center Development, HSPA, Provisioning, Microwave, WCDMA, Backhaul
Education
Boise State University
State Street May 2015 - Present
Bank of America September 2013 - June 2014
UMass Boston Student Managed Fund September 2013 - May 2014
Citizens Bank July 2012 - September 2013
T-Mobile January 2010 - June 2012
AT&T 2008 - 2009
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Outlook, Interpersonal Skill, Retail Sales, Retail Banking, Online Advertising, Public Speaking, Customer Service, Customer Satisfaction, Sales, Account Management, Sales Management, Finance, Management, Analysis, Marketing, Banking
Education
University of Massachusetts Boston 2008 — 2014
Bachelor's Degree, Economics and Finance, ECON GPA: 3.6 FINANCE GPA: 3.9
University of Massachusetts, Amherst 2006 — 2007
Economics
Boston Latin School 2000 — 2006
High School Diploma
Simplified Financial Information April 2014 - December 2014
Visiting Nurse Service of New York February 2012 - April 2013
T-Mobile February 2010 - February 2012
New York City Department of Probations January 2010 - April 2010
Verizon Wireless June 2003 - December 2008
Skills
Help Desk Support, Operating Systems, Information Technology, Networking, Active Directory, Hardware, Computer Hardware, Laptops, Team Leadership, VMware, Servers, Network Security, Mobile Devices, Time Management, Microsoft Applications, Customer Service, Public Speaking, Communication Skills, Social Media Marketing, Macintosh Applications, Wireshark
Education
Borough of Manhattan Community College 2014 — 2014
CCNA certification
Per Scholas Institute for Technogy 2013 — 2013
CompTia A+ and CompTia Sercurity+ certifications
Monroe College 2008 — 2011
Bachelor of Science (BS), Information Systems and Technology, 3.6 GPA
T-Mobile September 2014 - Present
T-Mobile April 2013 - September 2014
T-Mobile March 2012 - April 2013
T-Mobile August 2010 - March 2012
City College of New York August 2009 - August 2010
Iraq and Afghanistan Veterans of America September 2009 - December 2009
82nd Airbone Division June 2006 - August 2009
US Army January 2006 - August 2009
Skills
Leadership, Retail Sales, Training, Team Leadership, Team Building, Customer Service, Wireless, Human Resources, Public Speaking, Direct Sales, Coaching, Sales, Event Planning, Inventory Management, Operations Management, Outlook, Research, Community Outreach, Project Management, Government, Fundraising, Spanish, Sales Operations, Strategic Planning, Microsoft Word, PowerPoint, Microsoft Excel, Microsoft Office, Teaching, Customer Satisfaction, Program Management, Nonprofits, Retail, Leadership Development, Management, Time Management, Analysis
Education
City University of New York City College 2009 — 2012
Bachelor of Arts (B.A.), Political Science and Government
Borough of Manhattan Community College 2005 — 2006
Associate of Arts (A.A.), Liberal Arts and Sciences/Liberal Studies
T-Mobile May 2012 - Present
T-Mobile January 2011 - May 2012
T-Mobile December 2000 - January 2011
Bayliner (US Marine/Brunswick Boats) March 1984 - December 2000
K2 Sports March 1993 - January 1994
Education
Boise State University
AT&T August 2014 - Present
AT&T March 2012 - Present
T-Mobile November 2009 - February 2012
Skills
Sales, Retail Sales, Wireless, LTE, Cellular Communications, Customer Retention, Long Distance, Quotas, Direct Sales, Customer Experience
Education
Borough of Manhattan Community College 2009 — 2011
Associate of Arts (A.A.), Liberal Arts and Sciences/Liberal Studies
eos sleep January 2014 - Present
Schlesinger Associates July 2013 - January 2014
T-Mobile November 2012 - July 2013
Amalgamated Bank June 2012 - September 2012
UBS August 2011 - February 2012
Year Up March 2011 - February 2012
Forever 21 June 2010 - August 2011
Apollo Theater Foundation, Inc. October 2008 - March 2010
High School of Fashion Industries September 2006 - January 2009
Apollo Theater Foundation, Inc July 2008 - August 2008
Skills
Access, PowerPoint, Microsoft Excel, Data Analysis, Analysis, Nonprofits, Project Management, SharePoint, Microsoft Word, Social Networking, Management, Research, Program Management, Networking, Windows, Presentations, Marketing, Outlook, Microsoft Office, Retail Banking, Customer Support, Customer Oriented, Customer Service, Retail Sales, Visual Merchandising, Database Administration, Data Entry, Survey Research, SurveyMonkey, Survey Design, Surveying, Teamwork, Leadership, Public Speaking, Time Management
Education
Borough of Manhattan Community College 2012 — 2015
Associate of Arts (A.A.), Business Administration, Sophmore
Year Up, Inc 2011 — 2012
Financial Operations
High School of Fashion Industries 2004 — 2010
NYS Regents Diploma, Fashion Design/Manufacturing
T-Mobile November 2011 - Present
METRO PCS September 2010 - Present
InterContinental Capital Group July 2010 - February 2011
Washington Mutual January 2008 - January 2009
Education
Borough of Manhattan Community College 2008 — 2009
Human Services
ACI Worldwide May 2014 - Present
ASG February 2012 - May 2014
GlassHouse Technologies August 2008 - November 2011
BIGfish Communications January 2006 - August 2008
T-Mobile 2003 - 2008
Skills
Email Marketing, Lead Generation, Product Marketing, Marketing, Salesforce.com, Copywriting, Marketing Strategy, Marketing Communications, Webcasting, B2B Marketing, Spanish, Photoshop, Dreamweaver, Eloqua, Camtasia, Social Media, Google Analytics, Event Planning, Marketing Management, Event Management, Online Advertising, Blogging, Press Releases, Web Design, SEO, Campaign Management, Facebook, Advertising, Social Media Marketing, Sales, Management, Online Marketing, Digital Marketing, Demand Generation, Integrated Marketing, Marketing Automation, Trade Shows
Education
Emmanuel College 2002 — 2006
Business Management with a Concentration in Marketing, Media and Design, Marketing
Boston Latin School 1996 — 2002
Group Health June 2015 - Present
Group Health Research Institute March 2010 - Present
T-Mobile April 2008 - April 2009
T-Mobile June 2004 - April 2008
PowerSat Corp June 2002 - December 2002
RocketVision January 1999 - December 2000
Ben Bridge Jeweler September 1990 - September 1992
Skills
Writing, Event Planning, Editing, Coaching, Social Media Relations, Marketing Communications, Process Improvement, Project Management, Health Communication, Internal Communications, Social Media Marketing, Leadership, Public Speaking, SharePoint, Healthcare, Program Management, Corporate Communications, Marketing, Grant Writing, Newsletters, Training, Proofreading, Strategic Communications, Community Outreach, Research, Management, Public Relations, Customer Service, Social Media, Team Leadership, Copy Editing, Grants, Analysis, Microsoft Office, Strategic Planning, Blogging, Teaching, Press Releases
Education
Boston University 2011 — 2013
MS, Health Communications
George Washington University/ESI
Associate's Certificate, Project Management
University of Washington 1993 — 1998
MA, International Studies
Pomona College 1983 — 1988
BA, Theatre
DeepTech Inc. March 2014 - Present
DeepTech, Inc. July 2014 - Present
DeepTech, Inc. July 2015 - Present
Freelance Computer Services February 2010 - March 2015
Mike's Tech Shop October 2012 - March 2013
Apple November 2006 - February 2010
Gorgeous: New York May 2009 - October 2009
T-Mobile May 2006 - October 2006
J.Crew November 2004 - March 2006
Skills
OS X, Technical Support, iOS, iPhone, Troubleshooting, Networking, Web Development, Computer Repair, Hardware, Windows Server, Customer Service, Programming, Android, Linux, Backup Solutions, Software Development, Python, Windows, Virtualization, PHP, HTML, Advanced CSS, Oracle Database, VMware Fusion, Microsoft Office
Education
CUNY New York City College of Technology 2014 — 2015
Bachelor's Degree, Computer Systems and IT Management/Operations, 3.89 (Summa Cum Laude)
New York Institute of Technology-Old Westbury 2011 — 2012
Bachelor's degree, Information Technology with a Concentration in Network Security, 3.8
Borough of Manhattan Community College 2008 — 2010
AAS, Computer Network Technology, 3.92
Retired. July 2013 - Present
Boise Inc. June 2010 - July 2013
Boise Inc. 2007 - 2010
T-Mobile June 2004 - June 2007
Skills
Facilitators, Instructional Design, Learning Management, Succession Planning, Coaching, Labor Relations, Performance Management, Program Management, Internal Communications, Talent Management, Change Management, Culture Change, Emotional Intelligence, Personnel Management, Performance Improvement, Analysis, Human Resources, Executive Development, Performance Consulting, Career Development, Leadership, Training, Process Improvement, Talent Acquisition, Executive Coaching, E-Learning, Business Strategy, Strategic Thinking, HRIS, Organizational..., Leadership Development, Deferred Compensation, Employee Relations, Facilitation, Conflict Resolution, PeopleSoft, Recruiting, Temporary Placement, Management Development, Applicant Tracking..., Employee Training, 360 Feedback, Workforce Planning, Workshop Facilitation, College Recruiting, Cross-functional Team..., Employee Benefits, Training Delivery, Technology Needs..., Needs Analysis
Education
Boise State University 2003 — 2005
MS, Instructional and Performance Technology
George Fox University 1997 — 1999
BS, Management & Organizational Leadership
Ekstein Development LLC June 2005 - Present
NYC Skyliners Hockey Club May 2011 - Present
T-Mobile August 2001 - September 2004
ORION FASHIONS January 1999 - August 2001
Skills
Customer Retention, Wireless, Microsoft Office, Account Management, Customer Satisfaction, Sales, Management, Team Leadership, Telecommunications, Customer Experience, Sales Operations, Training, Customer Service, Strategic Planning, Marketing Strategy
Education
Borough of Manhattan Community College 2004 — 2006
Computer Programming
Red Bull September 2014 - February 2015
Lowe's Home Improvement February 2014 - July 2014
Wells Fargo October 2012 - May 2013
Verizon Wireless May 2010 - May 2012
T-Mobile September 2007 - May 2010
Cold Stone Creamery September 2006 - May 2007
Skills
Call Center, Telecommunications, Wireless, T1, Cellular Communications, Customer Experience, Customer Satisfaction, Customer Retention, CDMA, VoIP, Troubleshooting, 4G, Computer Network..., Telephony, Technical Support, Wireless Networking, LTE, Avaya, 3G, IP, Call Centers, Managed Services, Sales, Mobile Devices, Networking, Unified Communications, Sales Management, MPLS, Vendor Management, Customer Service, Team Building, Training, Team Leadership, Management
Education
Boise State University
Bachelor's degree, Marketing
T-Mobile June 2013 - Present
100Fun Billiards November 2009 - Present
Geek Squad August 2012 - June 2013
JCH October 2009 - November 2010
American Clerical February 2007 - June 2009
All Star Computers February 2007 - September 2007
Skills
Computer Service, Communication Strategy, Public Speaking, Customer Service, Microsoft Office, Customer Relations, Excel, Word, PowerPoint, Technical Consultation, Sales, Microsoft Word, Account Management, Outlook
Education
Borough of Manhattan Community College 2008 — 2012
Associate's degree, Computer Programming
High School of Telecommunication Arts and Technology 2004 — 2008
Regents Diploma, Telecommunications
Brooklyn College
1. High School; regents diploma; a bachelor's degree, Telecommunication Arts and Technology
Verizon Wireless February 2014 - Present
The Record November 2012 - March 2015
WKBW-TV February 2013 - May 2013
Multi-Media Marketing Communication September 2011 - February 2012
AT&T Mobility July 2009 - July 2011
T-Mobile December 2007 - July 2009
Hennes & Mauritz March 2007 - November 2007
Skills
Microsoft Office, Microsoft Excel, Sales, Merchandising, Supervision, Cash Management, Floor Plans, Inventory Management, Customer Satisfaction, Customer Service
Education
Buffalo State College 2011 — 2013
Journalism
Borough of Manhattan Community College 2008 — 2011
Associate's Degree in Arts, Writing & Literature
T-Mobile September 2012 - May 2013
T-Mobile June 2010 - August 2012
Time Inc. September 2009 - December 2009
The Record September 2006 - August 2008
Gannett April 2005 - August 2006
Skills
Product Management, Market Research, Customer Insight, Vendor Management, Analytics, Cloud Computing, Mobile Devices, Enterprise Software, Marketing Research, Leadership, Product Development, Telecommunications, Project Management, Management, Analysis, Marketing, Product Marketing, Cross-functional Team...
Education
Fordham University 2008 — 2012
MBA, Marketing
Boston College 1999 — 2003
BA, American History
TEKsystems August 2011 - Present
T-Mobile January 2011 - August 2011
WDS (Warehouse Demo Services) September 2010 - December 2010
Optimal AEC May 2008 - March 2010
VMC September 2007 - May 2008
Micron Technology June 2002 - September 2007
HP January 2001 - May 2002
St Lukes Medical Center September 1994 - December 2000
US Navy September 1990 - September 1994
Skills
SDLC, Software Estimation, Agile Methodologies, SharePoint, Enterprise Architecture, .NET, Software Development, XML, Software Project..., Microsoft SQL Server, Scrum, C#, Agile Project Management, SOA, Requirements Analysis, Contract Management, Contract Negotiation, IT Outsourcing, Salesforce.com, IT Sales, Strategic Planning, Tactical Planning, Operations Management, WCF Services, VBScript, Visual Basic 5.0/6.0, ASP, JavaScript, CSS, ColdFusion, Perl, CGI, SOAP, UML, TOGAF, Design Patterns, Architecture, Java, Business Process, Architectures, Enterprise Software, Solution Architecture, Vendor Management, Integration, Business Analysis, Program Management, Management, Leadership, Project Management, Cloud Computing
Education
University of Phoenix 2010 — 2011
Master of Information Systems (MIS), Information Management
Boise State University 1995 — 2001
BA, Technical Communication
UnitedHealth Group June 2013 - Present
Independent Travel Director January 2010 - Present
C3 2010 - 2012
T-Mobile August 2004 - August 2010
Skills
Event Planning, Customer Service, Travel Director, Training, Public Speaking, Employee Training
Education
Boise State University 1988 — 1998
Baron's Travel School
Raw Sushi June 2014 - Present
Balukoff for Idaho June 2014 - August 2014
Happy Fish May 2013 - June 2014
The Car Park February 2011 - May 2013
T-Mobile April 2009 - February 2011
Skills
Microsoft Office 2010, Computer Literate, Word, Excel, PowerPoint, Microsoft Word, Microsoft Excel
Education
Boise State University 2011 — 2015
Communications, Senior
Idaho State University 2008 — 2009
T-Mobile September 2014 - Present
T-Mobile 2004 - August 2014
DHL 1994 - 2004
Airborne Express 1994 - 2004
Skills
Training Delivery, Customer Satisfaction, Captivate, Call Centers, ADDIE, Instructor-led Training, Blended Learning, Customer Experience, Needs Analysis, Training, Coaching, Team Leadership, Performance Management, Performance Consulting, Instructional Design, E-Learning, Employee Training, Team Building
Education
Boise State University 1999 — 2003
MS, Instructional & Performance Technology
T-Mobile January 2009 - Present
Boise State University September 2004 - December 2008
Walmart August 2001 - August 2004
Skills
Call Centers, Customer Service, Inventory Management, Customer Retention
Education
Boise State University 2004 — 2008
Bachelor of Business Administration, General Business
T-Mobile March 2014 - Present
Education
Borough of Manhattan Community College 2010 — 2014
Criminal Justice and Corrections
Freelancer April 2014 - Present
T-Mobile November 2012 - January 2015
Knesset June 2012 - July 2012
Army National Guard February 2005 - February 2011
Skills
Bilingual..., Analytical Skills, Observational Skills, Security, Research, Building Relationships, Goal Oriented, Time Management, Team-oriented, Leadership, Networking, Cellular Communications, Training, English, Sales, Russian, Microsoft Office, Dependable Team Player, Critical Thinking
Education
John Jay College of Criminal Justice 2010 — 2012
Bachelor of Arts (B.A.), International Criminal Justice
Borough of Manhattan Community College 2007 — 2009
Associate of Arts and Sciences (A.A.S.), Business Administration
James Madison High School
James Madison High School
T-Mobile July 2014 - Present
Food Bank For New York City February 2014 - April 2014
Argo Real Estate May 2013 - July 2013
Skills
QuickBooks, MDS, Multi Tasking, Microsoft Excel, Microsoft Word, Communication, Teamwork, Accounting
Education
Queens College 2014 — 2017
Bachelor of Arts (BA), Accounting
Borough of Manhattan Community College 2011 — 2014
Associate of Arts and Sciences (A.A.S.), Accounting
College of Western Idaho August 2012 - Present
Idaho Athletic Commission January 2008 - Present
Ada County Sheriff's Office April 2012 - June 2012
Manpower, Inc. (Hewlett-Packard Assignment) October 2010 - November 2011
T-Mobile December 2007 - October 2010
Micron Technology September 2002 - December 2007
Skills
Access, Customer Service, Editing, Spanish, Troubleshooting, Sales, Technical Writing, Teamwork, Microsoft Office, Data Analysis, Proofreading, Technical Support, Data Entry, English & Spanish..., Process Improvement
Education
Boise State University 2001 — 2006
Bachelor of Arts, Spanish
Lifeways, Inc. January 2015 - Present
Long Term Care Social Worker May 2014 - July 2014
Liberty Dialysis LLC October 2013 - January 2014
Community Outreach Counseling 2009 - 2014
T-Mobile February 2007 - January 2008
I/D/E/A, Inc. May 2001 - February 2003
Skills
Accounting, Accounts Receivable, Computers, Training, Customer Service, Leadership, Sales, Microsoft Office, Team Building, Event Planning, Community Outreach, Social Services, Public Relations, Psychotherapy, Higher Education, Employee Relations, Public Speaking, Nonprofits, Case Management, Mental Health, Program Development, Behavioral Health, Crisis Intervention
Education
Northwest Nazarene University 2012 — 2014
Master's degree, Medical Social Work, 3.9 GPA
Boise State University 2004 — 2008
Bachelor Of Science, Health Promotion and Programming
Boise State University Vo-Tech 1990 — 1991
Certificate of Completion, Office Education
Cradlepoint, Inc. July 2015 - Present
Verizon Wireless November 2014 - June 2015
Halliburton 2013 - 2015
Wireless Advocates November 2011 - November 2013
Wells Fargo May 2011 - December 2011
Express Locations February 2010 - May 2011
T-Mobile February 2009 - February 2010
Garcia's Mexican Restaurant April 2004 - August 2008
Idaho National Laboratory April 2007 - January 2008
Skills
Sales, Wireless, Restaur, Supply Chain Management, Government, Property Disposal, Inventory Management, Hazardous Materials..., Nuclear, Customer Service, Customer Retention, Customer Oriented, Finance, Banking, Cash Management, Sales Management, Sales Operations, Telecommunications, Wireless Networking, Mobile Devices, Mobile Applications, Mobile Communications, Mobile Payments, Economics, Accounting, Communication, Mobile Advertising, Social Networking, Android, Android Development, Android SDK, Blackberry, iPhone, Windows, Windows Phone, Windows 7, Logistics, Inventory Control, Smartphones, CRM, Mobile Technology, Cellular Communications, Building Relationships, Call Centers
Education
Boise State University 2011 — 2016
Bachelor's Degree, Supply Chain Managment, In Progress
Boise State University 2012 — 2014
Associate's Degree, Multi-/Interdisciplinary Studies, General
Jason Stone Injury Lawyers August 2015 - Present
Swartz & Swartz, P.C. October 2014 - August 2015
Chakalos & Associates February 2013 - October 2014
T-Mobile 2009 - February 2013
Circuit City July 2003 - March 2009
Skills
Solid computer skills, Organizational &..., Close Attention to..., Strong Work Ethic, Strong Interpersonal..., Stress Tolerant, Customer Service..., Highly responsible, Customer Service, Legal Research, Litigation, Sales, Time Management, Customer Retention, Customer Experience, Microsoft Word
Education
Boston University 2013 — 2013
Paralegal Certificate
Boston University 2011 — 2012
Portuguese Interpreter Certificate
Bunker Hill Community College 2006 — 2008
Language Arts
Medford High School 2003 — 2005
High School Diploma
Londonderry High School
Senator Mike Crapo August 2015 - Present
T-Mobile February 2013 - September 2015
Skills
Constituent Services, Office Administration, Microsoft Office, Microsoft Excel, Microsoft Word, Call Centers, Customer Experience, Telecommunications, Customer Satisfaction, Customer Service, Technical Support, Team Leadership, Mobile Devices, Sales, Time Management, Leadership
Education
Boise State University 2012 — 2016
Human Resources Management and Services
College of Western Idaho 2010 — 2012
Associate of Arts (A.A.), General Business
State Farm Insurance Agency August 2015 - Present
AT&T September 2014 - Present
T-Mobile November 2012 - September 2014
Skills
Sales Operations, Sales, Customer Retention, Solution Selling, Direct Sales, Sales Process, Sales Presentations, B2B, Account Management, Customer Satisfaction, Customer Service, Leadership, Marketing, Sales Management, Team Building, Telecommunications
Education
Borough of Manhattan Community College
T-Mobile September 2013 - Present
T-Mobile July 2007 - September 2013
T-Mobile February 2006 - July 2007
Skills
Technical Support, Leadership, Customer Service, Customer Experience, Customer Satisfaction, Call Centers, Customer Retention, Team Leadership, Troubleshooting, CRM, Data Entry, Process Improvement, Training, Time Management, Outlook, Strategic Planning, Team Building, Microsoft Office
Education
Boise State University
Negotiation Services LLC January 2015 - Present
Idaho Department of Education, Child Nutrition Programs June 2013 - January 2014
Verizon Wireless 2011 - 2012
T-Mobile September 2009 - October 2010
Skills
Customer Service, PowerPoint, Health Sciences, Team Building, Organic Chemistry, Sales, Marketing, Nutrition, Herbal Remedies, Employee Training, Sales Process, Program Management, Editing, Menu Development, Management, Training, Microsoft Office, Nutritional Analysis, Public Speaking, Leadership, Team Leadership
Education
Boise State University 2010 — 2013
Bachelor's degree of Health Science with a minor in Psychology, 3.76
University of Idaho 2007 — 2009
General studies
Kuna High School 2003 — 2007
High School Diploma, General Studies, 3.973 GPA
AT&T Mobility July 2011 - Present
T-Mobile October 2005 - June 2011
Cingular August 2005 - October 2005
Exi Parsons Telecom LLC April 2005 - September 2005
Skills
Wireless, CDMA, UMTS, LTE, 4G, GSM, Telecommunications, Cellular Communications, 3G, T1, HSPA, Microwave, VoIP, Edge, Computer Network..., Wireless Networking, Fiber Optics, Switches, Network Design, Ethernet, 2G, IP, ATM networks
Education
Howard Community College 2013 — 2014
Cisco CCNA & CCNP Voice Training
Howard Community College 2012 — 2012
Cisco CCNA Routing and Switching
Borough of Manhattan Community College 2009 — 2010
Associate’s Degree, Associates Engineering
The Apprentice School - Newport News Shipbuilding 1996 — 2001
Marine Electrician
Wells Fargo September 2012 - Present
T-Mobile 2010 - 2012
Skills
Sales, Customer Service, Customer Satisfaction, Customer Retention, Customer Experience, Banking, Retail Banking, Direct Sales, Sales Management, Training, Employee Training
Education
Boise State University 2008 — 2019
Bachelor of Business Administration, Business
MWI Animal Health July 2015 - Present
St. Luke's Health System September 2014 - June 2015
Bodybuilding.com May 2013 - September 2014
T-Mobile February 2010 - May 2013
Teleperformance October 2006 - February 2010
Skills
Leadership, Management, Recruiting, Customer Service, Sales, Customer Retention, Customer Experience, Interviews, Training, Customer Satisfaction, Telecommunications, Wireless, CRM, Salesforce.com, Employee Benefits, Time Management, Social Networking, Social Media, Communication, Sourcing, Human Resources, Talent Acquisition, Microsoft Excel, Coaching, Microsoft Office, Teamwork, Internet Recruiting, Microsoft Word, Outlook, PowerPoint, Screening, Research, Telephone Skills, Documentation, Strategy, Networking, Troubleshooting, Teaching, Screening Resumes, Team Building, Team Leadership, Recruitment Advertising, Facebook, Customer Relations, Hiring, Mentoring, Marketing, Data Entry, Onboarding, Cold Calling
Education
Brown Mackie College-Boise 2010 — 2013
Bachelor of Business Administration (B.B.A.), Business, Management, Marketing, and Related Support Services
Boise State University 2006 — 2007
Bachelor's degree, Business, Management, Marketing, and Related Support Services
Portland Lifestyle Team July 2014 - Present
C&R Real Estate Services Co. 2013 - 2014
T-Mobile 2005 - 2012
T-Mobile 2010 - 2011
Skills
Leadership, Training, ADDIE, Customer Experience, Performance Management, Instructional Design, Sales Operations, Management, Training & Development, Strategic Hiring, Employee Training, Customer Service..., Microsoft Word, Research, PowerPoint, Sales, Photoshop, People Management, Sales Management, Sales Process, Customer Retention, Microsoft Office, Rental Management, Rental Real Estate, Marketing Management, Microsoft Excel, Training Delivery
Education
Boise State University 2005 — 2010
Industrial and Organizational Psychology
First Call Resolution, LLC August 2014 - Present
MAXIMUS July 2013 - January 2014
Divers Direct May 2012 - July 2013
T-Mobile January 2005 - May 2012
Dell August 2001 - November 2004
Hewlett-Packard April 1989 - April 2000
Skills
Coaching, Leadership, Customer Satisfaction, Customer Experience, Team Leadership, Recruiting, Process Improvement, Organizational..., Team Building, Training, Strategic Planning, Operations Management, Vendor Management, Project Management, Onboarding, Scuba Diving, CRM, Microsoft Excel, Cross-functional Team..., Teamwork, Marketing, PowerPoint, Microsoft Word, Behavioral Interviewing, Photography, Social Media Marketing, Coaching Staff, HR Policies, Marine Biology, Training Delivery, Travel Management, Marine Conservation, Customer Service, Historical Archaeology, Forensic Archaeology, Drive Results, Building High..., Build Strong Teams, High Performance Sales..., Call Centers, Marine Archaeology, Shipwrecks, Call Center, Motivation, Consistency, Offshore Management, Outsourcing Management, Client Relations, Management
Education
University of West Florida 2010 — 2013
Maritime Studies/ Marine Archeology, Marine Archeology/Forensics
Boise State University 2008 — 2011
B.A., Marine Archaeology/Forensic Anthropology
T-Mobile September 2013 - Present
Urban Outfitters November 2011 - Present
Classic Kicks May 2007 - August 2008
Dylan's Candy Bar May 2006 - May 2007
Skills
Fashion, Apparel, Styling, Visual Merchandising, Trend Analysis, Merchandising, Fashion Design, Trend, Retail, Trend Forecasting, Store Operations
Education
Borough of Manhattan Community College 2009 — 2011
Associate's degree, Liberal Arts and Sciences, General Studies and Humanities
Fancis Lewis High School 2003 — 2006
VSS, LLC September 2008 - Present
Fidelity Investments July 2006 - August 2008
Fidelity Investments February 2004 - July 2006
T-Mobile July 2003 - January 2004
Skills
Enterprise Security, Compliance Management, Risk Management, Data Governance, Information Management, Master Data Management, Data Privacy, Relationship Management, Security, Project Management, Strategy, Solution Selling, Program Management, Management, Analysis, Enterprise Software, Business Intelligence, Leadership, Virtualization, Business Development
Education
Boston College 1998 — 2002
BS, Management, Marketing & Finance
Concord Carlisle High School 1994 — 1998
Sublime Wireless April 2013 - Present
T-Mobile April 2011 - April 2013
Amirit Technologies September 2010 - March 2011
Clearwire January 2010 - September 2010
Boise State University June 2009 - May 2010
Boise State University August 2008 - May 2009
Motive Power - Wabtec Passenger Transit May 2008 - August 2008
ADA Cellworks May 2006 - August 2007
Skills
RF Engineering, Telecommunications, Wireless Networking, RF, 4G, LTE, UMTS, WiMAX, GSM, CDMA, Optimization, RF design, Matlab, C, TEMS, MapInfo, 3G, Antennas, Wireless, Drive Test, Transmission, 2G, Network Design, Network Optimization, HSPA
Education
Boise State University 2007 — 2010
Master of Science
University of Pune 2002 — 2006
Bachelor of Science
Micron Technology January 2011 - Present
T-Mobile 2009 - February 2011
American Cancer Society 2009 - 2009
MPC Corporation November 2007 - November 2008
Micron Technology October 1997 - December 2007
Education
Boise State University 2006 — 2007
T-Mobile October 2014 - Present
Skills
English, Management, Customer Service, Microsoft Office, PowerPoint, Microsoft Excel, Windows, Microsoft Word, Outlook
Education
Boise State University 2009 — 2016
Criminal Justice/Psychology
Meridian High School 1999 — 2003
High School, General Studies
New York-Presbyterian Hospital August 2015 - Present
New York-Presbyterian Hospital (Winston Resources) April 2015 - August 2015
Lehman College August 2014 - June 2015
Cummins Power Systems, Llc May 2011 - July 2014
Cablevision January 2011 - May 2011
T-Mobile October 2007 - January 2011
T-Mobile October 2007 - January 2011
United Staffing Systems June 2010 - August 2010
New York Transit Authority February 2007 - May 2007
Skills
Customer Service, Microsoft Office, Training, PowerPoint, Microsoft Excel, Leadership, Data Entry, Sales, Team Leadership, Microsoft Word, Human Resources, Troubleshooting, Outlook, Customer Satisfaction, Lotus Notes, Teamwork, Inventory Management, Team Building, Office Administration, Access, Windows 7, Recruiting, Spreadsheets, Windows, Time Management, Web Applications, Filemaker Pro, Excel, Word, Problem Solving, Written & Verbal..., iCIMS, Retail Sales, Wireless, Telecommunications
Education
City University of New York-Herbert H. Lehman College 2013 — 2015
Master's Degree, Human Resources Management and Services
City University of New York-Herbert H. Lehman College 2008 — 2011
Bachelor's Degree, Business Administration and Management, General
Borough of Manhattan Community College 2003 — 2007
Associate's Degree, Business Administration and Management, General
Grace Dodge Vocational High School 1999 — 2003
High School, Finance, General
T-Mobile September 2008 - July 2012
Citizens Bank June 2008 - August 2008
Fidelity May 2006 - February 2008
Fidelity Investments, Fidelity E-Business December 2001 - December 2006
Fidelity Investments December 1997 - December 2001
Skills
Offshoring, People Management, Program Management, SDLC, PMO, Vendor Management, Project Planning, Process Engineering, Management, Business Intelligence, High Performance Teams, Team Leadership, Enterprise Architecture, Integration, ITIL, IT Strategy, Business Process..., CRM, Project Portfolio..., PMP, Analysis, IT Management, Project Management, Software Project..., Financial Services, Resource Management, Waterfall, Governance, Telecommunications, IT Service Management, SharePoint, Process Improvement, Leadership, Visio, MS Project, Outsourcing, Product Management, Strategy, Project Delivery, Strategic Planning, Requirements Analysis, Change Management, Requirements Gathering, Agile Project Management, Quality Assurance, Business Process, Business Analysis, Risk Management, Business Requirements, Agile Methodologies
Education
Boston University
M.A.
The George Washington University
B.A.
T-Mobile March 2015 - Present
T-Mobile October 2013 - Present
Microsoft May 2011 - October 2013
Hewlett-Packard March 2008 - April 2011
Hewlett Packard February 2006 - March 2008
CRI Advantage June 2003 - February 2006
Skills
Project Management, IT Service Management, Management, Customer Service, IT Operations, Disaster Recovery, Data Center, Cloud Computing, IT Management, IT Strategy, Incident Management, Business Process..., PMP, Process Improvement, HP, Program Management, Service Delivery, Service Management, Software Documentation, Troubleshooting, Vendor Management, Visio, Windows, ITIL v3 Foundations..., Incident Mangagement, Integration, SharePoint
Education
Boise State University 1988 — 2000
Everett Community College
T-Mobile USA 2007 - Present
T-Mobile 2005 - 2007
VoiceStream 2000 - 2003
Skills
Solution Selling, Cross-functional Team..., Sales Management, Telecommunications, Sales Operations, Wireless, Strategic Partnerships, Direct Sales, Sales, Customer Satisfaction, Vendor Management, Customer Experience, Account Management, Start-ups, Mobile Devices, Leadership, Contract Negotiation, Team Building, B2B, Management, Retail, Sales Process, P&L Management, Customer Retention, Business Development, Product Marketing, Selling, Salesforce.com, Strategy, Product Management, Competitive Analysis, Lead Generation, CRM, Cold Calling, Go-to-market Strategy, Channel Partners, Sales Presentations, SaaS, New Business Development, Key Account Management, Call Centers
Education
Boston College 1983 — 1987
Bachelor of Science (B.S.), Marketing
T-Mobile April 2008 - Present
T-Mobile February 2007 - April 2008
T-Mobile February 2006 - February 2007
T-Mobile August 2005 - February 2006
Citi Cards October 2004 - August 2005
DIRECTV Customer Care Center November 1999 - April 2003
DIRECTV Customer Care Center November 1998 - November 1999
DIRECTV Customer Care Center March 1997 - November 1998
Skills
Call Center, Project Plans, Cross-functional Team..., Telecommunications, Visio, Excel, SDLC, Scheduling, Workforce Management, MS Project, Microsoft Office, SharePoint, IEX, People Management, Resource Management, Forecasting, Budgeting, Capacity Planning, Requirements Analysis, Customer Service, Change Management, Metrics, Retail, Project Planning, Avaya, Team Leadership, Analysis, Call Routing, Customer Experience, Operations Management, Documentation, PMO, Software Project..., Microsoft Excel, Project Management, Program Management, Vendor Management, Management, Call Centers, Business Requirements, Business Analysis, Wireless, Process Improvement, Budgets, Project Delivery, Software Documentation, Business Process, Leadership, Integration, Project Portfolio...
Education
Boise State University 1993 — 1996
T-Mobile 2006 - Present
Skills
Call Center, Customer Experience, Telecommunications, Customer Retention, Workforce Management, Customer Satisfaction, Wireless, Vendor Management, Avaya, Team Leadership, Call Center Development, Performance Management, Team Building, Employee Engagement, Call Centers, Training, Operations Management, Team Management, Contact Centers
Education
Boise State University
Business Administration and Management, General
Clearwater Analytics August 2015 - Present
T-Mobile July 2013 - August 2015
Clearwater analytics October 2013 - January 2014
DIRECTV September 2009 - August 2013
DIRECTV March 2010 - April 2010
DIRECTV September 2009 - March 2010
Northwestern Mutual June 2007 - September 2009
The Walking Company August 2005 - February 2008
Skills
Coaching, Customer Retention, Customer Satisfaction, Call Centers, Process Improvement, Outlook, Leadership, Microsoft Word, Call Center, Inventory Management, Training, Team Building, Customer Service, Sales Management, Microsoft Excel
Education
Boise State University 2007 — 2013
Bachelors, Accountancy
T-Mobile January 2007 - February 2009
Skills
Telecommunications, IVR, Customer Experience, Call Center, Call Centers, Wireless, Business Analysis
Education
Boston College 1996 — 2000
T-Mobile June 2011 - Present
PromoExperts, Inc. March 2008 - December 2011
Sprint Nextel Corporation 2004 - 2008
Beasley Broadcasting Group 2002 - 2004
AT&T Wireless Services 1991 - 2002
Skills
Account Management, Demand Generation, Strategic Partnerships, Direct Sales, Wireless, Mobile Advertising, Marketing, Salesforce.com, Lead Generation, Product Marketing, Customer Retention, Advertising, Strategy, Trade Shows, Event Management, B2B, Sales, Sales Operations, Sales Management, Marketing Strategy, Business Development, Customer Experience, New Business Development, Marketing Management, Selling, Mobile Devices, Direct Marketing, Budgets, Sales Process, Email Marketing, Online Marketing, Online Advertising, Competitive Analysis, Integrated Marketing, Market Planning, Digital Marketing, Social Media Marketing, Sales Presentations, CRM, Mobile Marketing, Marketing Communications
Education
Boston University 1984 — 1988
Bachelor of Science, Mass Communications & Public Relations
Rogers High School 1980 — 1984
T-Mobile November 2012 - Present
MaPS June 2008 - November 2012
Arrow Electronics June 2007 - August 2007
AIG Global Investment Group June 2006 - August 2006
Skills
Data Analysis, Research, Segmentation, Survey Design, Quantitative Research, Factor Analysis, Customer Insight, Consumer Behaviour, Marketing Research, Market Research, Analytics, Quantitative Analytics, Brand Equity, Competitive Intelligence, Primary Research
Education
Boston College - Carroll School of Management 2004 — 2008
B.S., Marketing, Operations, Finance
T-Mobile January 2012 - Present
T-Mobile February 2011 - December 2011
T-Mobile 2009 - January 2011
T-Mobile 2007 - 2009
T-Mobile 2004 - 2007
T-Mobile 2003 - 2004
Teneonovo LLC September 2000 - October 2002
ePods, Inc. April 1999 - August 2000
Education
Pacific Lutheran University 1994 — 1999
BA, Marketing and International Business
Pacific Lutheran University - School of Business 1994 — 1999
BA, Marketing and International Business
Bond University 1996 — 1997
T-Mobile December 2012 - Present
T-Mobile April 2012 - Present
T-Mobile USA May 2008 - April 2012
T-Mobile, USA January 2008 - May 2008
T-Mobile, USA June 2007 - January 2008
T-Mobile USA February 2006 - June 2007
T-Mobile USA July 2005 - February 2006
T-Mobile USA February 2005 - July 2005
T-Mobile USA July 2004 - February 2005
Skills
Employee Training, Vendor Management, Call Centers, Cross-functional Team..., Strategy, Performance Management, Telecommunications, Customer Experience, Call Center
Education
Boise State University 1997 — 2000
Psychology
T-Mobile May 2004 - Present
Education
Boise State University
BA, Political Science
T-Mobile March 2009 - Present
John Siewert, Photographer July 2005 - Present
MPC Computers August 2008 - December 2008
Education
New York Institute of Photography 2005 — 2008
Tech. Diploma, Photography
Central Oregon Community College 2002 — 2003
General Studies
Boise State University 2002 — 2002
General Studies
T-Mobile March 2014 - Present
T-Mobile October 2013 - February 2014
T-Mobile November 2011 - October 2013
T-Mobile USA / IntelliGrp May 2011 - November 2011
ACS Inc / XEROX Co. June 2007 - May 2011
Pepsico Inc USA 2005 - 2007
Patheon Pharmaceuticals, USA 2001 - 2003
The Gillette Co. USA 1997 - 2001
Johnson and Johnson Medical 1994 - 1996
Skills
SAP, IT Management, ERP, SAP Implementation, Data Migration, SAP Basis, Management, Testing, ABAP, SAP XI, SAP ERP, SDLC, ITIL, Project Management, Integration
Education
Northwestern University 2007 — 2011
MSC, Managerial Communication
Bond University 1989 — 1993
Bachelor of Information Technology, Software Engineering and Information Systems
Master of Science in Managerial Communication - Northwestern University, IL
Progrexion June 2015 - Present
Ernst & Young September 2010 - June 2015
Novell August 2009 - September 2010
Ernst & Young January 2009 - March 2009
T-Mobile January 2005 - August 2007
Skills
Accounting, Audit, Real Estate, SOX, Excel, Word, Financial Accounting, US GAAP, Auditing, CPA, Financial Reporting, Sarbanes-Oxley Act, Financial Audits, Consolidation, Microsoft Word, GAAP, Internal Controls, Financial Analysis, SEC Filings, Revenue Recognition, Assurance, External Audit
Education
Brigham Young University 2004 — 2010
Master of Accountancy & Bachelor of Science - Accounting, Accounting
Boise State University 2005 — 2006
Accounting
Idaho Department of Correction August 2013 - Present
G4S February 2013 - Present
Idaho Department of Correction March 2013 - August 2013
T-Mobile March 2006 - August 2012
Education
Boise State University 2010 — 2012
Master of Arts (M.A.), Criminal Justice
Boise State University 2006 — 2009
Bachelor of Science (BS), Criminal Justice and Corrections
T-Mobile January 2013 - Present
T-Mobile May 2008 - February 2013
T-Mobile August 2007 - April 2008
T-Mobile October 2005 - July 2007
T-Mobile March 2005 - September 2005
Skills
Call Center, Customer Experience, Workforce Management, Telecommunications, Customer Retention, Customer Satisfaction, Wireless, Avaya, Process Improvement, Customer Support, Customer Service, Business Analysis, Troubleshooting, Team Leadership, BMC Remedy, Blackberry, Change Management, Technical Support, Training Delivery, Project Planning, Certified Project..., Project Management, Microsoft SQL Server, SQL, VBA, Microsoft Office, Business Intelligence, Data Analysis, Relational Databases
Education
University of Phoenix 2005 — 2009
Bachelor of Business Administration (B.B.A.)
Boise State University 2003 — 2004
Egg Factory February 2012 - Present
T-Mobile July 2010 - February 2012
WDS May 2009 - July 2010
Goldy's Breakfast Bistro May 2004 - January 2009
Education
Boise State University 2004 — 2011
Bachelor of Fine Arts, Art Metals
Northwestern Mutual Bailey Financial Group May 2013 - Present
Northwestern Mutual Bailey Financial Group November 2011 - May 2013
Valuations Northwest March 2010 - November 2011
T-Mobile September 2005 - March 2011
Northwestern Mutual - Bailey Financial Group May 2007 - December 2007
Education
Boise State University 2003 — 2007
Bachelor of Business Administration (B.B.A.), Accountancy / Finance
Caldwell High School 2000 — 2003
High School Diploma
T-Mobile February 2014 - Present
T-Mobile June 2012 - January 2014
T-Mobile July 2010 - February 2012
T-Mobile April 2007 - June 2010
T-Mobile February 2005 - April 2007
T-Mobile February 2000 - February 2005
Sears Holdings Corporation May 1997 - February 2000
Sears Holdings Corporation January 1994 - April 1997
Sears Holdings Corporation September 1991 - January 1994
Skills
Telecommunications, Wireless, Mobile Devices, Customer Experience, Coaching, Sales Operations, Cellular Communications, VoIP, Sales, Customer Retention, Direct Sales, Sales Management, Leadership, Management, Retail, Account Management, Customer Satisfaction, Solution Selling, Sales Process
Education
Boise State University
Salt Lake Community College
Citibank (Banamex USA) October 2008 - Present
Rebath February 2006 - May 2008
T-mobile November 2004 - August 2005
Skills
Banking, Finish Carpentry, Automotive Repair, Mechanical Engineering, Microsoft Word, Troubleshooting, Retail Banking, Customer Service
Education
Boise State University 2011 — 2015
Bachelor's Degree, Mechanical Engineering
College of Western Idaho 2010 — 2011
Engineering
Treasure Valley Community College 2008 — 2010
Science
Flushing Bank May 2015 - Present
Santander Bank, N.A. September 2014 - May 2015
T-Mobile November 2012 - July 2014
Trader Joe's April 2011 - October 2011
NYSC Town Sports International 2009 - 2010
32 BJ Building Services Health Fund 2008 - 2009
The Supporting Cast, Forrest Solutions 2006 - 2008
Skills
Customer Service, Microsoft Word, Microsoft Excel, PowerPoint, Teamwork, Outside Sales, Sales Operations, Social Media, Networking, Microsoft Office, Customer Satisfaction, Editing
Education
Borough of Manhattan Community College
Associate's Degree, Video Arts and Technology, 3.5 GPA
T-Mobile USA October 2012 - May 2013
T-Mobile USA October 2011 - October 2012
T-Mobile USA September 2006 - October 2011
T-Mobile September 2000 - 2006
Skills
Training, Customer Experience, Customer Retention, Wireless, Sales Operations, Human Resources, Employee Training, Retail, Instructional Design, Leadership, Store Management, Telecommunications, Call Centers, Troubleshooting, Adult Education, Educational Leadership, Leadership Development, Management, Team Building, Training Delivery
Education
Boise State University 1998 — 2000
MA, Education
Brigham Young University 1995 — 1998
Bachelor of Fine Arts (BFA)
DIRECTV December 2008 - October 2013
T-Mobile June 2005 - July 2008
Skills
Call Centers, Customer Retention, Troubleshooting, Technical Support, Customer Satisfaction, Customer Experience, Customer Service, Microsoft Office, Outlook, Data Entry, Customer Support, Software Documentation, Social Media, Telecommunications, Team Leadership, Microsoft Excel, Microsoft Word, BMC Remedy, Process Improvement, Access
Education
Capella University 2013 — 2017
Bachelor of Science (BS), Human Resources/ Business Management
Boise State University 1999 — 2000
High School Diploma, High School/Secondary Diplomas and Certificates
T-Mobile April 2005 - October 2012
Skills
Customer Satisfaction, Retail, Customer Experience, Telecommunications, Customer Service, Retail Sales, Store Management, Customer Retention, Sales, Merchandising, Sales Management, Loss Prevention, Inventory Management, Wireless, Team Management, Team Leadership, Sales Operations, Direct Sales, Time Management
Education
Borough of Manhattan Community College 2004 — 2006
Business Administration and Management, General
Kuna Counseling Center July 2010 - Present
Business Psychology Associates July 2008 - Present
Business Psychology Associates July 2008 - Present
Business Psychology July 2008 - Present
T-Mobile January 2006 - October 2007
Policy Studies Inc February 2005 - January 2006
Department of Health and Welfare January 2004 - February 2005
Department of Health and Welfare October 2000 - December 2003
Skills
Bilingual-Spanish
Education
Boise State University 2000 — 2011
MSW
Boise State University
Bachelor of Arts, Social Work
Boise State University
Apple October 2011 - January 2014
Apple 2011 - 2012
Apple 2011 - 2012
T-Mobile September 2006 - September 2011
Skills
Wireless, Telecommunications, Customer Retention, Customer Experience, Direct Sales, Mobile Devices, Cellular Communications, Customer Satisfaction, Sales, Sales Operations, Call Centers, Mobile Communications, Customer Service, Microsoft Office, Social Media, OS X, Retail, Social Networking
Education
Borough of Manhattan Community College 2012 — 2013
Rochester Community and Technical College
Applied Science
DIRECTV March 2014 - Present
MAXIMUS January 2014 - March 2014
Buffalo Wild Wings December 2012 - December 2013
Hayden Beverage Company June 2012 - December 2012
Workscape May 2011 - May 2012
Teleperformance February 2011 - May 2011
T-Mobile November 2005 - October 2010
US Army April 2001 - April 2004
I.S.I. January 2000 - April 2001
Skills
Call Centers, Customer Service, Leadership, Training, Employee Benefits, Military, Interviews, Customer Satisfaction, Wireless, Microsoft Office, Team Leadership, Customer Experience, Troubleshooting, Time Management, Telephone Skills, People Skills
Education
University of Phoenix 2012 — 2014
Bachelor of Business Administration (BBA), Entrepreneurial and Small Business Operations
College of Western Idaho 2011 — 2011
AA, Information Technologies
Boise State University 2004 — 2007
Degree, Criminal Justice
The Learning Tree Child Care Center July 2014 - Present
Eli's Bread July 2011 - June 2014
The Center for Avian and Exotic Medicine August 2010 - May 2011
T-Mobile October 2009 - January 2010
Aaron School January 2009 - September 2009
The Animal Medical Center September 2006 - October 2008
Skills
Microsoft Excel, Data Entry, Healthcare, Microsoft Office, Customer Service, Microsoft Word, PowerPoint, Outlook, Event Planning, Teamwork, Public Speaking, Sales, Social Media
Education
The City College of New York 2014 — 2016
Bachelor of Arts (B.A.), Psychology
Borough of Manhattan Community College 2009 — 2013
Associate of Arts (A.A.), Liberal Arts and Sciences/Liberal Studies
T-Mobile September 2012 - Present
DIRECTV November 2009 - August 2012
DIRECTV October 2005 - November 2009
Skills
Microsoft Excel, Training Delivery, Training Facilitation, Bed Time Stories, Team Leadership, Leadership Development, Problem Solving, Team-oriented, Coaching, Call Center, Customer Service, Call Centers, Analysis, Leadership, Performance Management, Customer Satisfaction, Training, Customer Retention, Employee Training, Employee Relations, Public Speaking, Recruiting, Customer Experience, Team Building, Organizational..., Employee Engagement, Vendor Management, Team Management, Change Management, Conflict Resolution, Human Resources, Instructional Design, Instructor-led Training, Interviews, Management, Onboarding, Operations Management, Organizational..., Process Improvement, Program Management, Talent Management, Telecommunications, Time Management, Workforce Management, Performance Improvement, Career Development, Management Development, Workshop Facilitation
Education
Boise State University 2002 — 2003
English Language and Literature/Letters
Modesto Junior College 1997 — 2002
English Language and Literature/Letters
Boise State University January 2015 - Present
Clearwater Analytics May 2015 - August 2015
Boise State University May 2014 - January 2015
T-Mobile November 2012 - May 2014
WDS, A Xerox Company February 2012 - November 2012
Casper Management Inc, aka Reel Theatres December 2010 - February 2012
Disneyland Resort December 2009 - December 2010
Skills
Java, Eclipse, NetBeans, C#, .NET, Entity Framework, Visual Studio, SQL, SQL Server Management..., Agile Application..., Subversion, Git, C, JavaScript, Programming, Windows, Microsoft Office, Final Cut Pro, Public Speaking, Microsoft Excel, Customer Service, Data Entry, Cashiering, Teamwork, Management, PowerPoint, Microsoft Word, Communication, Time Management, Social Networking, Facebook
Education
Boise State University 2013 — 2016
Bachelor of Science (BS), Computer Science
Capital High School 2003 — 2006
High School Diploma
T-Mobile September 2011 - Present
Bank of America September 2011 - Present
Hyatt Hotels Corporation January 2010 - January 2011
Cricket Communications January 2009 - December 2010
Skills
Sales Operations, Customer Satisfaction, Administrative..., Account Management, Sales Management, Computers, Cellular Communications, Retail Sales
Education
Borough of Manhattan Community College 2005 — 2007
Associate's degree, Business Administration and Management, General
Scentsy, Inc. September 2009 - Present
T-Mobile December 2007 - May 2009
Saia Motor Freight August 2007 - December 2007
Walmart November 2006 - July 2007
Walmart June 2002 - July 2006
Education
Boise State University 2002 — 2006
Nampa Senior High School 1999 — 2002
T-Mobile March 2014 - Present
Unleashed by Petco May 2013 - May 2014
Bank of America November 2013 - April 2014
Yankee Corp Thrift Stores November 2009 - May 2013
National Council of Jewish Women February 2011 - January 2012
Skills
Customer Service, Time Management, Bilingual, Spanish-speaking, Retail, Sales, Phone Etiquette, Computer Proficiency, File Management
Education
City University of New York-Herbert H. Lehman College 2012 — 2015
Social Work
Borough of Manhattan Community College 2010 — 2012
Associate of Science (A.S.), Human Services, General
T-Mobile November 2014 - Present
SolarCity July 2014 - October 2014
Time Warner Cable April 2014 - June 2014
T-Mobile August 2012 - April 2014
Victoria's Secret July 2011 - February 2012
Skills
Wireless, Telecommunications, Customer Retention, Customer Experience, Direct Sales, Mobile Devices, Cellular Communications, Customer Satisfaction, Sales, Sales Operations, Mobile Communications, Solution Selling, Account Management, Retail Sales
Education
Borough of Manhattan Community College 2011 — 2013
Associate's degree, Liberal Arts and Sciences, General Studies and Humanities
Grace Dodge High School 2008 — 2011
High School Diploma
T-Mobile June 2012 - Present
Skills
Cpr Certified, Automated External..., Phlebotomy, EKG, BLS
Education
Borough of Manhattan Community College 2013 — 2014
Certificate, Emt-B training
Long Island University, Brooklyn Campus
Bachelor of Science (BS), Registered Nursing/Registered Nurse
Aquaduct Flea Market October 2013 - Present
Health Max Pharmacy October 2009 - February 2011
T-Mobile March 2008 - April 2008
Skills
Retail Associate, Sales Associate, Security Guard, Loss Prevention, Business Development, Business Planning, Business Analysis, Small Business
Education
Borough of Manhattan Community College 2011 — 2015
Associate in Applied Science, Business Management
New Utrecht High School 2005 — 2009
High School Diploma
Advanced Talent Solutions 2013 - Present
T-Mobile January 2011 - February 2013
Duane Reade November 2009 - December 2012
Starbucks September 2005 - November 2009
Skills
Customer Service, Pharmacy Technicians, Assistant Teaching, Management, Microsoft Office, Microsoft Word, Microsoft Excel, PowerPoint, Data Entry, Teaching, Public Speaking, Teamwork, Sales, Social Media
Education
Ultimate Medical Academy 2015 — 2016
Certification of Medical Billing & Coding and Medical Administrative Assistant, Medical/Clinical Assistant
Borough of Manhattan Community College 1996 — 1998
Associate's degree, Early Childhood Education and Teaching